Ashley Store | Tulsa, OK 74133

Had a wonderful experience shopping for new living room furniture. No high pressure sales and Cora was a pleasure to work with.

Brittany helped us out and she was fantastic

In our 45 years of marriage, my wife & I have seen & worked with some of the best as well as "not-so-good" Furniture Sales Professionals across a multitude of Furniture stores in Tulsa. Trust me when I say our Sales Professional / Brittany has Reset the 'bar' on EXCELLENT Sales Professionalism and Customer Service. Brittany knows all the Details about the Ashley Furniture products... Sofas, Sectionals, Beds... You name it. She is well equipped to help the Customers find what they are looking for.... and she always gave us plenty of time & space so we, the Customer could feel relaxed to make a solid decision WITHOUT feeling "rushed" or "pushed". Brittany has the sweetest and sincere personality ever. GREAT Job Brittany !! You are awesome !!

Juan is AMAZING! He went above and beyond to make sure my questions was answered and helped me make the right choice! Thank you Juan

Great experience!

Great prices and financing options are available. Juan is amazing. Not only customer service but he helped me find exactly what I wanted for my budget!

Had a great experience working with Brittan6 Smith today. She's a great salesperson and got us a good deal on our new furniture.

Shopping at Ashley Store in Tulsa, OK was a pleasant, stress-free experience thanks to Melissa. She is helpful, knowledgeable, efficient and most of all friendly. She made sure I got just what I wanted at the best price. Will definitely be back to shop for my furniture needs.

Andrew and Kora did a phenomenal job all around. We will be back for more items soon

Sales Person was Cora and she was excellent. I bought a mattress and sofa table. Very professional and explained everything to my satisfaction. I would definitely buy something again from her.

Sales person was nice and helpful, but the quality of the items I purchased was disappointing. Really thought I would get better quality for the price I paid. I will not be buying any more Ashley brand furniture.

My sales associate Cora was extremely polite and very helpful.

Fantastic experience. Cora was the best followed by River. Very friendly and knowledgeable. I felt right at home. The whole staff is like a family, the best people. I would recommend them to everyone.?

Went in today to simply grab a new pillow and after talking with River he rang it up to the front desk and either him or the receptionist rang it up wrong, had to go over to Mathisbrothers where a guy put it my back seat through there loading center, once I got home it was a queen not the king we talked about. I went all the back up to the ashley location to wait almost an hour before they could get things figured out and sorted.. then had to run back over to Mathis to pick up the correct pillow. Won't be back to the 71st location as they do not pay attention to details..

Salesman and staff very helpful finding what I want and store is beautiful and full of things to look at and try!

David treated me like a CEO right when I walked in. He was extremely informative, and fun to talk with. Highly recommend if you want to work with an expert for your furniture needs. And even though I'm broke, David gave me multiple options that would work closer to my budget. No pressure, just a great experience!

Extra charges on final bill and damaged my property upon delivery and refused to fix it. I'll never shop here again.

Went into the Tulsa 71st store on 7/20/24 and placed an order for a bedroom set. Everything was about $1400. Ryan was the gentleman who helped me. At the time of purchase I was told I could have it delivered by 8/3/24 that date changed over and over again. Very frustrating —🙄 Today as I type this review it’s 9/14/24 and I have yet to receive my bedroom set. Each time I call and ask about cancellation I’m advised of the 40% restocking fee😫. Today I went into the store and the date has now been moved to “the first or second week of October” !!! 😔 Lexi helped me today and did state I could get $100 off my total and a temporary bed frame plus free pillows to hold me over . I was also promised if the set isn’t deliver by “the second week of October” I could THEN get a full refund without the restocking fee. 🙃🤔 I’m a young college student in my first apartment sharing my experience in case it’s helpful for the next potential buyer. To be fair customer service has been fair to good—- good on the day of sale and of course polite today… fair when calling in between those times asking hey, where is my bed??? 🛏️ IF I don’t have the bed until the 2nd week of October that 10/12…. Never imagined my first furniture purchase would take so long. Not the best experience for myself and will not likely be back to Ashley Furniture #Adultingsucks

Thank you April! She’s the best and always super helpful!

Everyone was very helpful

My favorite part of buying from this particular store was the levels of customer service that April went through personally to see that I was a happy customer. Can't say enough about her, tell April I sent you to see her when you need great customer service!!

Brittany was extremely helpful and friendly.

Tyler was great and professional! We look foward to getting our new furniture delivered soon.

Wonderful staff very nice and welcoming. Had the best salesman and enjoyed my experience. He went over everything and explained all the options.

Talon Martin was a wonderful young man with an amazing attitude. Knowledgeable. Made sure all my questions were answered. Pleasure to work with.

My experience at Ashley furniture on 71st street was great. The sales lady Roxy Perryman and the store manager work together with me to get the best deal possible. They offered everything that was available from the protection plan and the info on the rewards program that gave me the best deal that I was happy with I would highly recommend them and Ashley furniture to anyone needing to purchase furniture for there home.

No hassell sales people, very helpful and fast! Eyan is the best!

Melissa Perryman in the Tulsa location was absolutely incredible. She was so nice and kind from the moment we walked in the door. She had lots of knowledge with the questions my husband and I asked. Will absolutely be back to this location because of how wonderful of an experience we had. We live in Sallisaw, Oklahoma. We drove an 1 1/2 to the Tulsa location instead of the 45 min drive to Ft Smith. When we originally went into the Ft. Smith location we walked around the entire store with not one person coming up to us to help us. When we got into Tulsa we first went to a different furniture store but I truly wanted the set we had fallen in love with when we were originally in the Ft. Smith store. We are so very glad we gave Ashley another chance by going into the Tulsa location. We will never shop anywhere else for our furniture needs.

Was out shopping today doing some price comparisons at different stores for a new mattress. Walked into Ashley and was greeted by a hostess at the door. She started Immediately asking me why I was there and what I was looking for. I answered a couple questions as she followed me around the store then told her I would let her know if I had any questions. Within a minute there was a sleep specialist giving me the third degree about what I was looking for and what I was willing to commit to. The conversation quickly went to am I going to feed my 5 kids tonight or am I going to get a good night sleep. I’m out looking for about an 800 dollar mattress and they’re trying to sign me up for a 5 year payment plan on a bed.😂 I literally ran out of the store. Sorry, but seriously, learn some space and boundaries. If I want your help I promise I’ll ask for it. If I tell you I’m just looking leave me alone.

Professional, welcoming, affordable and quick service.

Very friendly and professional staff. Juan and Eyan were amazing.

Julio did a fantastic job. Great communication skills and very kind.

Very good

I was very happy with the young man that helped me. He was very friendly and had a lot of information to offer me!

Had a wonderful experience with no pressure, but very helpful.

Melissa was very nice and helped us have an easy purchase.

The personal are friendly and knowledgeable. They explain the different options that the have and helps you to take the better decision

Stopped in for funsies a while back and ended up getting a new sectional thanks to Joshua Metiz! He was so friendly and kind and even sent us a letter <3 Highly highly recommend this store and location but especially for their friendly associates!

On 7/22/25 I went to Ashley Home furniture to look into purchasing a sofa and loveseat. The salesman showed me a couple within my price range as well as their manager. I asked about a delivery fee and was told there wasn’t a fee to deliver to my doorstep but if I wanted them to assemble the furniture and bring it inside I would have to pay for the elite deliver and it was around 280 something. When my wife arrived I showed her the couches and explained the delivery process. We asked the salesman if it was hard to assemble and he never gave us a straight answer. We went ahead and agreed to do the elite plan to avoid putting it together. The furniture arrived on 7-29 already assembled and in plastic wrap. I called on 7-30 and spoke to multiple people about this and they said they provided the service by bringing it in. I said I wouldn’t have agreed had I known it already came assembled and the manager asked if I would have just let them leave it at my doorstep and did I live in an apartment. I told them I live in a house and that was besides the point because they gave me false information to sell me a service that I didn’t need. I would have had them leave it at my doorstep if I had known it was already assembled. Looking at my receipt I was charged 149.00 for a delivery charge and 139.00 for the elite delivery so the original statement of it being free if left at my doorstep was also false.

Wonderful service, from store to pick up! Everyone was very helpful, friendly and very professional!

I really enjoyed the store as soon as we walked in. It was not overwhelming, and it was easy to walk around. The employee who helped us was Josh. He was very informative, and made the buying process easy. We were in and out with a nice living room set in less than an hour. I would highly recommend checking them out.

Kyle was very patient and helpful.

I love this place Mario was awesome he helped my sister find her dream couch Tulo was amazing on financing very happy with this store

Great customer service!

Talon was very patient and helpful with me.

Very friendly! Great customer service. Ton of selection

Salesman rushed us.

Tyler went above and beyond to make sure we found the perfect couch for us! We will absolutely be back and hope to have Tyler help us again, he was amazing!

Everybody was great Angela and Tyler help me very patient with everything I had to deal with Tyler is the man that has helped me every time I’ve come in

Nos atendió Juan excelente atención 10 de 10 recomendado

River was excellent at answering our questions and at being available to answer questions with out hovering. Very knowledgeable and excellent to work with.

Extremely helpful and knowledgeable. Dedicated more time to helping me than the other furniture stores have. Excellent customer service! Thank you!

DC helped us out today. He was very professional and informative, without being a pushy overbearing salesman that you want to run away from. We had a big checklists of what we were looking for, with about a million questions and requests, I kind of felt bad that we were being so needy. But DC took his time explaining things until we were comfortable. He helped us maximize our budget and get the most bang for our buck. I'm so grateful for his patience and knowledge. Thank you DC!

Mario was excellent at Ashley furniture store ! He was friendly and helpful ! Thank you Mario for making our shopping experience so pleasant.

I had a great experience. David was very helpful.

Great quality, amazing price! Juan was very helpful.

Horrible everybody at that store needs to be fired

We just relocated to Oklahoma and decided to stop in this Ashley Furniture location to purchase a few items. We were immediately greeted and welcomed by Zack who was a manager on site at the time. Who then had Cora take over and help us. Cora mentioned she’s a new sales rep with Ashley and was extremely excited to be helping us. New or not, Cora was an absolute pleasure to work with. She’s extremely knowledgeable, passionate, patient and just an overall great person. We were very indecisive about what we really wanted and spent a long time in the store but Cora was right there helping us work through our decisions. Cora, keep up the great work, you’re going to do great things there and I’m excited to see what the future holds for you. I’ll also mention that our experience was so great I decided to go back a few days later to pick out a few more things. And lastly, a big shoutout to Lexi, who is also a manager there, for being so kind and helpful. You were a true team player when it came down to helping your new employee and guiding her into the right direction when needed. Great job all around!

Joshua and Cora were excellent sales people and helped us choose furniture that matched our needs. No pressure and extremely helpful!

Josh and the entire staff made me feel welcomed. Josh listened to my needs and wants and helped me find something that fit my budge. I will recommend friends and family to shop here.

Purchased a sofa 2 years ago and it’s not holding up as expected. Decided to call and utilize the add on warranty and was just told the claim is outside of timeframe to fix for free. Very disappointed and did not get the value for the money we spent.

Very professional delivery and installation. Thanks to Brittany!!!

Super fast! Excellent customer service!

I had David help me to buy the recliner chair for my dad. He was very helpful and kindly. He asked me about my dad’s tall then gave me a very good recommendation.

Amazing service! Every employee in there was friendly and helpful. Our representative was awesome and so willing to help us find what we wanted in a couch. We will definitely be back!

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Mario was amazing he made every effort to make sure we were gonna be happy with our purchase. He took time out to explain everything so we understood everything. Thank you so much for all of the support and let us just take our time. Definitely recommend

David W. is a great salesperson. Ask for him when you go! He was extremely helpful and kind. Also, the Ashley store was one of the few places I could find quite a few Cali King selections. Blessings! Hope this helps anyone looking.

The sales associate was polite, helpful, quick, and efficient. She found me just what I needed!

Everyone I spoke with was very nice and helpful, I’m currently in the hospital and needed to make sure I had what I needed at home before I’m released. I explained the situation and was transferred to Angela at the sales counter I picked a recliner off the website and she went to work, got everything approved for financing and pick up all from my hospital bed. She is a true Rock star and very kind. Thanks for a great experience. James

I purchased a sectional less than a year ago from Ashley Furniture. This piece of furniture has broken down and has to be repaired. I have done nothing except sit on this sectional and have had to have 2 people come out and look at it because it has a horrible dip in the middle of the cushions. The first inspector replaced the cushions and the dip was still there so I called customer service again and they were to schedule for someone else to come out and take a look, did not hear back after a week so I called back. A man came today and informed me something was stretched and the decking had to be repaired. I am very disatisfied with this piece of furniture. I have purchased all my furniture through Mathis Brothers or Ashley and never have I had this type of problem. I wanted the furniture replaced, but that is not an option i was told repair is the only option. Even though this is under the manufactures warranty since it is not a year old yet. I wish I had never purchased this sectional. It makes my back hurt just sitting on it because the dip is so bad. For the money I spent I figured the sectional would last me a long time, I don't think I can trust Ashley or Mathis any longer since now I am stuck with a piece of furniture I am truly unhappy with, not because of looks but because it is litteraly cheaply built and uncomfortable. I have learned my lesson.

Amazing staff. We showed up two minutes before closing to make a last-minute purchase and Tyler was so accommodating. Give him a raise today.

I will not be back to this store, the sales man was very predatory and wouldn't let me look as I wanted too. Constantly dragging me in circles around the store, being forceful about signing up for the CC, getting agitated that I bought my bed elsewhere, hovering over me the entire time I was in the store, and telling me I need to buy this and that and just cut off the detail I don't like. Even dragging the manager in to try and force a sale. I left there and my anxiety and panic went threw the roof. I almost asked another sales agent to get the guy to leave me alone but he wouldn't give me space. Saying I'll check in on you in a few and then standing 2 feet from me the entire time. Please retrain staff to allow the customer space and time to shop.

The salesman Bob and the ladies at the front desk. The funniest people I have been with in a long time. And they were a pleasure to do business with all. Definitely come back to Ashley to buy my furniture from now on.

Amazing service!

After waiting a month for furniture I was blasted with faulty products, terrible installation, Inaccurate details on the furniture and the run around. Where’s American Furniture Warehouse when I need them!! I wouldn’t recommend these jokers they will leave you sleeping on the floor, all while smiling and turning the knife. Buyers beware!!!!!!!!!!

A budget of 1200 got way-layed fast with my fast talking salesman. The original price of the item was 1899. Was told they get it down to 1300, then 1400 was as low as the manager would approve. Then magically the 5 year warranty and the subscription had to be factored in so I could get the discounted price. So what I figured to be around 14-15 hundred turned in 1800 financed. I like the couch but I probably won't be back, I left not happy with my purchase as I felt that I got numbers thrown at me to get me interested then at the end when I was ready to go" oh hey you gotta have these charges to get the discount. Finding out afterwards that there's a 99$ discount for opening a credit card, so in reality. The deal I was sold wasn't a special promo for me, had I researched better I could have probably saved more.. Got me this time, won't get me again. Don't recommend.

I thoroughly enjoyed my visit to Ashley furniture. Brad was very helpful.

Went to 3 other stores looking for the right couch for my mother. Found the perfect one with a great price @ Ashley. Right before we went there we went to another store that actually is owned by the same company and we were completely turned off by thier pushy salesman who didn't show us anything we wanted or even in our price range. Stopped at Ashley and we were greeted pleasantly by Ashleigh. She was great and not pushy. We found exactly what we were looking for at a great price! Would definitely go back!

We had a great experience here! Our salesman Joshua was awesome! He was personable and likable. The manager was also very helpful and friendly! I recommend anyone needing furniture or bedroom sets shop here and ask for Joshua! They also have great financing options.

I have bought from Ashley furniture at all Tulsa locations several times over the last six years. I have always been treated with respect and the sales team always does their best to make by experience and purchases great.

Very satisfied with my service! Very nice to be treated so kindly. Knowledgeable and very friendly. I will certainly shop there again!

Quan! Was a very respectful gentleman! And I was very satisfied with my purchase and the professionalism of every one working there!!!

Salesman was very courteous and helpful will purchase again thanks.

We had a great experience at Ashley’s. Our sales associate River was very polite and knowledgeable.

I can't believe how terrible the customer service is. It's like they go out of their way to make things difficult for me. I'm always having to do things that should really be taken care of by the staff.

I had a great experience at this location. My sales lady Ashleigh was cool. Very professional she answered all my questions. Very helpful. I would recommend her for your purposes. Thank you.

Tyler was great! Very friendly and concerned about getting me the best product to meet my needs. And for the best price possible.

Meredith E. Was amazing, she was outgoing, kind, and super relatable. We didn’t plan on even trying to get a couch and her personality and attitude changed our minds. We will definitely be coming back and ordering our bedroom furniture through her!!!

Love shopping everything was great and the workers was so hospitable thank you

Harassment to say the least. Salesman was very rude. Asked him to give us space and was informed if we didn't like the way he did his job we could leave. So we did just that.

Mario was so helpful and friendly. He found us exactly what we were looking for.

Excellent customer service, not pushy like some furniture stores.

Everyone did a great job helping us and getting us what we needed. We actually stopped in after dinner and unfortunately stayed past closing. The team never acted rushed or cared how long it took. Will definitely be back Opened up furniture when it was delivered and missing hardware. Been lied to, hung up on and now waiting for hardware where they “say” they’ll call me back at some point to where I can pick it up. Right now I have pieces of furniture all over my house Honestly the first thing out of the managers mouth was you’re welcome to return it

Everyone was very helpful

Went to Ashley furniture on 71st in Tulsa and was greeted by Tyler Lambert. He was pleasant and very helpful. Thank you Tyler!

Had a great experience today with the help of Tyler Lambert. He knew exactly what we wanted and even got us a better deal than expected. We appreciated how quick and easy he made it for us to purchase a piece of bedroom furniture. Thank you Tyler!

David Webster is by far the most intelligent, knowledgeable, kind, and thoughtful sales rep at Ashley/Mathis. The couch he found for us could not be more perfect and we will definitely be going back to see him for more.

Staff were friendly, courteous, Professional, not pushy like other stores.

Be careful if all the associates here they will lie and tell you w.e you want to hear to get you to purchase their warranty is a LIE! AND come to find out the employee that sells you stuff. Is already gone just so they can get the "BIG COMMISSION" from your purchase and the company isn't liable... it's trash AVOID THIS PLACE!!!! THEY LIE and cheat to get your HARD EARNED MONEY only to abandon you when it's time to PAY THE PIPER #your the piper #companysareliable

Ashley has horrible customer service. Ordered a sofa, was given a delivery date, less than 12 hrs before delivery, I received an email saying my delivery was not coming, I needed to contact them to re-schedule. I scheduled delivery, was told I would get an email or text with my 2 hr delivery window. I never received email or call. So I called, was told, an urgent email had been sent and I would be contacted. Once again, I never received an email or a call. I contacted Ashley again, to say Never received an email or a call - was told again, an urgent email had been sent - My sofa did end up getting delivered - but that does not make up for the lack of communication and Ashley's lack of any customer service

Brittany was so good at her job. She was very knowledgeable on the furniture, rewards, policies, and all things Ashley. She listened to our needs and took us right to what met our “markers.” Highly recommend!

Christian, Jacob, and Emma are so pleasant to work with! From the day I signed for my pieces till delivery, Christian answered all my questions, quickly, and stayed in constant communication. Very impressed by him!

Bradley was great! Very professional and knowledgeable. He made the process easy!

We had a great salesman. He did a very good job. He was so nice. His name was Mario Gaytan .he was not pushy. Well understanding about coat. So if you are looking for Furniture Go in and ask for him. He is awesome

I went to Ashley Furniture here in Tulsa Oklahoma and Bob Woessner was STELLAR!!! He really helped me to select the right furniture for my new home. Bob’s personality is so inviting and I really enjoyed his professional expertise on the right furniture for the exact room(s). Awesome and Fantastic job, Bob!!

Excellent sales staff! Bradley really knows his stuff! Thanks

Our representative took time to listen to our needs. He took us all around the store to see the couches that were in our budget. He was knowledgeable about the furniture and did a perfect job answering our questions. Overall it was a pleasant experience.

Mario and Tula were great at making this a really easy process to find a new sectional!

Dropped into the store to check out a piece of furniture (which they did not have). I was on the phone when I walked in and let the sales associate know that I'm ok and just looking. He continued to passive aggressively talk to me from across the room. He followed me around the store very closely while trying to interrupt a personal phone call. It was not simply aggressive. He was making a point to show his displeasure. It was one of the oddest sales experiences of my life. Maybe don't let what the customer wants interrupt whatever sales process they've drilled into you.

Very helpful no high pressure sales. Celeste was very professional and friendly.

We stopped in to see if they had a full size bed in stock. We are always apprehensive because we don’t want pressure from the salesman. That was not at all the case- we met with the gentleman, told him our request, and he showed us an option that might work. It didn’t and he shook our hands and wished us a blessed day. Best experience there we’ve ever had. That’s enough for me to continue shopping there.

Great service from Adrian. I would recommend shopping at Ashley Furniture. They have the best prices.

Great service!

Just purchased a mattress. Lauren was very helpful, knowledgeable and friendly! The process was very fast, and she helped give us all of the information we needed for the purchase and free delivery.

Very good an friendly place

Great selection, good prices, very friendly and helpful staff!

The process was really easy! I wasn’t mobbed by bunches of sales people and the one that I had made sure I got the best price and delivery

We left the store happy. They had what we wanted at a good price. We had a very nice salesman helping us.

The employee's and sales team are great! Happy with our purchases and with the choices at the store. The store was clean and neat. Ashley, our Sales Representative was so nice. She was very helpful, friendly and knowledgeable. She made the whole experience easy and enjoyable.

Could not find the right bed

Very helpful staff if you are in the market for furniture. We went to the store in Broken Arrow on 71st. Brittany, the sales associate who helped us, went above and beyond to make sure we got a great deal and we’re happy with our sofa. Great service!

Our salesman was great. We love our new leather couch & loveseat

10/10. Patient and very helpful

I had great service, a lot of help. I would recommend everyone to shop there!

Giving a 1-star rating due to the customer service and delivery experience. We paid the extra delivery fee to have our bed frame assembled.. the delivery team brought the furniture into our home from the garage. When the delivery team arrived, the garage door was working, however, when the delivery team left, the garage door was knocked off the tracks and not working. Customer Services refuses to reimburse us for the garage door work that had to be done. The delivery team did not assemble the bed frame properly, resulting in a second delivery team having to come fix it. The second delivery team found multiple mistakes made, trash and tools left underneath the bed, missing screws/bolts. The second delivery team voiced that the bed was not set up and assembled properly. I am still back and forth with customer service trying to get a refund for the delivery. I would recommend watching the delivery team VERY closely to ensure they are doing things correctly! It's just pathetic that we pay extra for things that aren't done properly. Then to top it off, be out pocket for the home damages that they refuse to cover.

Great furniture store, lots of fashionable items. Ask for Brittany, she is fantastic no pressure sales rep that makes shopping quick & easy!

Quick, Fast, Exciting, & Loyal @ The Time.

Lauren was incredible throughout my lengthy purchase. Thank You

Angela was wonderful, kind and so helpful!! We had a great experience shopping here!

Everything was great

Brittany Mayfield was very friendly,took the time to explain about the beds the different kind of bed I needed with me just having back surgery and back problems at 50 years old vs my daughter at age 23 that was with me she's a awesome salesperson we looked at several stores before stopping in at Ashley homestore was our last stop for the day and was by far the best experience.

I worked with Ashleigh as my sales associate and she was very helpful in getting me a great deal on my sofa and ottoman purchase.

UPDATE : I emailed them & still NO RESPONSE. Called the store still getting redirected with NO MANAGERS available for help. Just a bunch of SCAMS working at this location! This store deserves a ZERO star! Worst customer service ever. My parents had an order of over 8K they purchased back in august and it barely got resolved until the end of September. The managers, Jacob and Angela, at the location NEVER returns phone calls despite how many times I’ve called to “leave a message and a call back number”. Every time I call the store I always get redirected to different people when all I want to speak to is management. They don’t care about their customers and definitely don’t care about their job otherwise they would be doing it right. I’ve never dealt with such careless people who didn’t care about it making things right other than making sales and leaving it as that. Worst place to purchase anything.

Lauren was absolutely fantastic and so helpful!

Lexi was a great help! We had a great experience.👍

We have been to this location 3-4 different times for our furniture needs. We’ve bought something every time. Mario is our guy. He is very helpful and his customer service is top notch!!

Everyone at ashley was great..deliver ect...only thing was after getting home realized when looking sofa up..it was over a 1000.00 dollars less everywhere else..so we basically paid a thousand dollars to have it delivered and our old carried off and a warranty..

Great experience! Friendly and knowledgeable staff. We had a lot of fun shopping for furniture!

Moved to Tulsa 2 months ago. Went into this Ashley location to shop for a sectional, ottoman and a couple lounge chairs. My wife and I found items we liked and wanted to place an order. Our salesperson, Lexi, was great. Her sale manager was a scam artist though. Without us even needing any convincing to make the purchase, he came out and said they had a special where they would give us free bamboo sheets for every bedroom in our house and a free king-size mattress protector. They then explained that they would have to show the price of the "free" items on the invoice but would take it out of the cost of the furniture, even putting a stamp next to each item that stated this. I had no issues with the price and didn't think anything of it. Good thing my wife double-checked when we got home. Adding up all of the items we purchased with the same protection plan and delivery service came out to almost $1000 less if we ordered online. My wife went into the store the next day and confronted the sales manager about it and he explained if he removed all the "free" promotional items it would get us down about $900. So they obviously weren't free at all. They up-charged us on the furniture to absorb the cost of the "free" items. For example, just the ottoman we purchased was marked up $224 more than the online price. We like Ashley furniture items but we'll never go back. Comparing this sales manager to a used car salesmen would be insulting to used car salesmen. I never write reviews but this was such a blatant scam it needs to be shared.

Beautiful store and friendly staff !

UPDATE: I emailed them as per their response below last Thursday and haven’t received any communication back. They only responded to this to make it look like they care to the public but they won’t do anything for you after that. TLDR; they will add merchandise to your purchase claiming it is free when it is in fact not free and you will pay $$$ My husband and I went here to buy a sectional and some chairs this past weekend. Our sales person Lexie was very helpful. Where this experience deserves a 1 star is when we are getting ready to purchase 4 items, Lexie gets her sales manager to see if there are any deals available for us. He goes on to explain they are running a bedding deal and they can get us some nice sheets for free for all of the beds in our house. Mind you they are adding all of this on a iPad they are holding so we cannot see any prices or how it all breaks down. He throws out some numbers and then says it’s reduced to X amount. Sounded good to us. My husband goes to pay and they explain everything to him while I wait with my 2 young children. They explain that we are getting “charged” for the sheets as they cannot just give them away as per the manufacturer but it will be taken out of the price of the furniture items. They even had a stamp that you have to sign that says the price of the promo item is taken out of the furniture you buy. When we get home I look over the invoice and the numbers don’t add up as they should. I tried adding everything every which way to figure out how the promo items were discounted. So I finally went on the Ashley website and put the 4 furniture items in my cart to see how much it would be if I purchased online. IT WAS OVER $800 CHEAPER than my purchase price in store. Mind you almost all the furniture items we purchased were the same value in store and online. THEY TRIED TO SCAM US by selling us almost $900 in sheets saying it was free! I go into the store the next day and explain the the invoice didn’t make any sense and that I could purchase online for over $800 cheaper. The sales manger that “got us free sheets” tells me he can get a better deal. So he goes on his computer and says “If I take off all the FREE stuff, it will take off $900”. How is that free stuff if you are taking off $900 worth of merchandise off my bill? Make it make sense! If my husband wasn’t so adamant on getting furniture ASAP I would have canceled the whole order.

My experience with Ashley's was pretty painless. The sales person listened to what I was looking for and showed me pieces based on those. Had to order the color I wanted and waiting for it be delivered. No comments on the recliner purchased.

Went to this location and had a very great experience. Had the pleasure of working with Brad while looking for a new couch! He showed us many options and had all the answers to our questions. He helped us find exactly what we were looking for plus gave us enough discounts to fit even more into our budget. We came in very late and he even stayed over an hour past closing to make sure we were taken care of. Very happy with this experience!

Juan Lopez, our salesman, was super nice and knowledgeable. He was able to give us sound advice on the outdoor couch we chose, accommodated our modifications to the set, and wasn’t pushy whatsoever. He gave us space and autonomy to make sound decisions without pressure. I highly recommend Ashley Home Store and working with Juan!

Salesman was very friendly, no pressure sales. We walked in, saw what we wanted, and were able to buy it without upswells out of our budget range.

Lauren was very helpful and courtesy showed me exactly what I was looking for, I will be a returning customer!!!

Very Helpful and knowledgeable but took a long time to complete buying process.

Purchased 4 items today, went in for 1 & came out with 4. The sales associate was very helpful in finding just what I was looking for. Also worked to get me the best deal available.

Wonderful service

0/10 experience. Cocky Salesman Jacob, interrupted the sales lady we were talking with. We were considering buying a recliner from here but his rude attitude helped us decide otherwise. If you are against financing (which was his biggest issue with us) don’t come to this store.

I visited Ashley yesterday and I found exactly what I was looking for. I was very pleased to be helped by Alisha (not sure I spelled her name correctly) but she was GREAT!! very friendly, and helpful. I recommend any body that goes there to ask for her and you’ll know what I’m talking about.

My entire experience was awesome.

Everyone was very helpful! I came in knowing what I was looking for and they made it so easy to get the order together! Would definitely recommend!

Roxy did a very good job of presenting the products. When the products arrive then we'll know how if it was a good purchase or not.

Juan was so helpful with Ashley at the 71st street store near Woodland hills Mall, look him up if you need furniture. The delivery men were wonderful also.

Prices are super high

Lauren was amazing and very helpful. Helped us find everything we needed.

Lauren was extremely helpful and her professional expertise helped facilitate a positive buying experience.

We had the best experience shopping at Ashley's furniture store. Juan Lopez was great....very professional, kind, helpful and patient with us as we timely made our choices. The manager did her best also to help us by making the process smooth and comfortable. Many thanks for a pleasant experience Juan!

Great customer service-quick and efficient.

Had the pleasure of being assisted by a young man named Tyler Lambert and he went above and beyond to make sure I got everything I needed while purchasing my new bed! Couldn’t be more happy with my purchase or whole sales experience!! Thanks for all your help Tyler!

I love this location and the staff is very flexible with all of my requests. Brittany Mayfield is my go to person, she is always happy to see me and is aware of new products to show me on every trip.

Good customer service keep it up!

Great costumer service! Not pushy but honest, which I very much appreciated!

Bought power lift chair, the power converter went out after 16 months. They told me that a technician needed to look at it before I could order the part, I told them that it was out of warranty, but she insisted that a tech had to look at it. Said he'd be at my house on Monday. It's after noon so I called and they told me that the tech wasn't coming because it's out of warranty!!! No one will tell me where to order the part, and they won't fix it, so I'm just stuck with a disabled husband who can't get our of his "power " chair. Worst customer service ever!!

(Translated by Google) Excellent attention from Roxy Perryman... I would return again for her friendly and excellent attention. Thank you (Original) Excelente Atencion de Roxy Perryman.... volveria de nuevo por su amable y Excelente atencion. Gracias

The staff was phenomenal. Very helpful and friendly! Will definitely be back!

Found a great deal on a couch and recliner; really enjoyed working with our sales consultant Elisha

Very helpful service

A terrible experience similar to a used car dealer with no integrity. I am fine with being upsold but to use scams is crossing the line. They will tell you your getting a huge discount on piece of furniture you weren’t interested in to begin with then use tricks to charge you full price. Check what your being charged for line by line then confront them about their “placeholder” to give your your store credit. It’s actually a charge to your current total that they then remove to trick you into thinking you got a deal. If you press them they will try to confuse you until you give in. You were warned.

(Translated by Google) The staff very friendly (Original) El personal muy amable

I had a wonderful experience. Bob helped me and he was extremely helpful. He spent a lot of time helping me find what was perfect for my home but still in my budget. He worked things around to get me an INCREDIBLE deal with the exact look I was going for. I was extremely happy and I will be back when it's time to furnish my upstairs. Thank you!

Everyone was very friendly and helpful.

I was very impressed with management and sales personnel. The young male sales person was easy and knowledgable in finding just the right pieces of furniture I needed to complete my move to a new home. Thank you!

We found several items online that we liked, but felt a visit to the store was needed. Our sales rep was Moose. Outstanding man and salesman. We showed him the items we found online and he took it from there. He was not pushy by any means. He listened to what we wanted, showed us a variety of items that might work, and in the end, made this one of the best shopping experiences to date. Moose is personable, relateable, professional, and fun. Hats off to Moose and thank you!!!

We walked in just window shopping and left satisfied with excellent customer service from the sales rep helping us, moose. He was super helpful and insightful with the best deals, helped us make the right choices, and shared a few laughs with us.

Brad is really great at recommending furniture found the couch I’ve always wanted thanks for all the help I also got a great deal I will be back 😊

Sales rep was friendly and knowledgeable about the products we were looking for

Josh was just wonderful!!! Very personable and friendly. He and his WONDERFUL supervisor were just a delight to work with! Thank you!!!!

Horrible experience. We purchased a mattress and it ended up being worse for my wife’s back. We attempted to exchange it but Ashley Furniture told us they cannot take it back because we didn’t purchase mattress covers or pillows. Jag, nor anyone else, told us we had to purchase those items in order to be eligible for a refund or exchange when we made our purchase. Now we are stuck with a $4500 mattress that we can’t sleep on. My wife has thrown her back out after sleeping on this for 3 days and has been told by her chiropractor to stop using it. Ashley Furniture really screwed us over by omitting their policy on mattress covers and pillows.

I was very impressed by the costumer service. The min we walked in we were waited on by Josh. Outstanding man! Very well mannered and a professional salesmen to boot! He got a big fat commission check from us! He did an amazing job showing us all of what we end up buying. It was so hard to choose but we finally decided on a beautiful bedroom suite n living set. Thank you Josh for your impeccable service! Mrs Hammer

Terrible customer service. Sent the complete wrong dinette set, charged me the wrong price and I still have not received my refund for the difference. When I finally got the correct set, it was damaged. Do not recommend at all. Worse than a car dealership.

The clerk I had her name was Lauren. She took her time to show me everything that I wanted to look at. She answered all my questions about warranties, financing, deliveries, fabrics, and the differences on how the mattresses are put together to form soft or firm. If there was something she didn't know she found out the answer. That was refreshing for someone to say I don't know but I will find out and did instead of pretending they know. She was an all-around good sales clerk. The store has a large variety of furniture styles for different taste. All their sales clerks were very nice. Although after the experience I had with Lauren I will be sure to ask for her each time I go back.

I just moved to Tulsa and was in desperate need of some furniture, when I walked in to Ashley, Chenoa did not hesitate to make me feel right at home!! Chenoa was kind enough to show me around, walk me through the process of buying and gave her honest opinions on pieces and how they would best work to my benefit. Im incredibly grateful to have met her and to have had her as my partner throughout the entire experience! To wrap everything up before I checked out, Andrea was also incredibly helpful, she walked me through the steps and made sure I understood everything properly before I headed out. If youre ever in need of furniture please go to Ashley in Tulsa Hills and ask for these two ladies !!

I have never had a bad experience at this store and Jacob Darnell is an asset to your team.

Service, attention, details.

Great customer service. Best people in the business. Chris is very knowledgeable and professional and a pleasure to do business with.

I was in and out pretty quickly and the zero percent financing is a plus!

Bob woesner was very nice and professional, I would like to see more high end tables and chairs

Better than Mathis Brothers ,the sales people don't stalk you. They will however force their way into a conversation after repeatedly being told his help was not needed nor wanted and we had everything under control in the nicest way possible. And then sarcastically or just unaware of the situation repeating back everything I said and confirming that I didn't need his help and then awkwardly standing there until having to say once again we were good. Explain from the get-go that we were just looking and visiting multiple stores that day. Going to take my money elsewhere.

It was actually my first time visiting the Store and it was a good experience. The sales Representative Mathew C. was really polite, nice and took his time to walk me through all the steps and made sure I understood all the details regarding my selection & that I was satisfied. I also noticed most of the sales representatives and their manager were nice and welcoming. The quality is really good and I'm happy i got what I needed. Thanks guys.

Word of advice, if you are about to make a purchase in store check their online price first. It will be much cheaper.

Quick and easy just how i like it

That staff at Ashley’s was very helpful and friendly. We are super excited to get out new furniture. We will definitely be visiting Ashley furniture store again for future purchases.

Got another Great Deal. Cant wait to receive delivery. And got exactly the item I wanted. Very excited.

Had a great experience with Matthew today! He was efficient and super helpful.

Our sales lady was AMAZING & VERY kind!

Elisha at this store has been extremely helpful and very understanding of our price range and what we wanted, she helped us find the right tables and couch that would best match our house. Definitely recommend going to her for help.

Fantastic salesperson, great experience. Will definitely be returning!

I walked into the store without any intention of purchasing that day but the deals were too good to pass on. My specialist, Brittany Mayfield was amazing! She was energetic, fun, knowledgeable, completely wonderful and worked hard to accommodate my needs. It was a great pleasure to work with her!

Tyler L. was very helpful, informative & kind. Furniture & rug were a great deal, great quality.

Ashleigh was absolutely wonderful and patiently helped us find the perfect dining room set! She was extremely helpful and went above and beyond! Jacob the ales manager was very helpful as well!

Oh my goodness, my heart has been so blessed by Elisha today!!! She welcomed us so beautifully and helped us find the most amazing furniture for our new home! Thank you so much! We will be back!

David Webster has been very kind and helpful. We are pleased with our purchase.

The service was amazing he really helped us to understand the pricing, the right type of bedding and all the discounts so thank you all

Elisha was very helpful. Highly recommend her.

We had THE BEST salesman ever. Adrian had extensive knowledge on the inventory, location of potential pieces and was patient as we circled the store like it was a mini marathon. Everyone there was professional yet laid back. We will definitely be recommending the store and Adrian to others.

Great CS!!

David was so friendly & very helpful with our purchase. Very pleased with what we got.

I do Financing for vehicles, so I kind of had a good in sight and I’ve never heard of a better deal! $200.00 a month for 2 years 0 interest is out of this world!

Adrian was very polite and informative, he's a great salesman!

Shopping at Ashley is so easy. Went in with what I wanted and my price point, and specialist Tyler Lambert directed me to exactly what I wanted. He didn’t try to push me into something more expensive like most sales people do. He was knowledgeable and very nice! Appreciate his help today!

Thank you Murad for the awesome customer service! Walked in, told him exactly what I was looking for and my constraints (doorway measurements). Within 30 minutes found the perfect piece for the right price and we were done!

Very good

Ashley was great!! Made a great shopping experience and did her absolute best price matching and figuring out the BEST deal for us. 10/10

Spent all day hitting every shop in Tulsa. I didn't encounter a person more helpful or personable than Tricia Chappell. This will be my first stop the next time I'm furniture shopping.

Amazing!!!

Have some beautiful furniture. Financing available. Prices decent.

Brittany is a very good sales person. Very helpful and knowledgeable.

BUYER BEWARE! This store is actually Mathis Brothers in sheep's clothing. Once I found that out I should have walked as I have had a bad experience with Mathis, Unfortunately I choose to give them another chance. At the store they have replaced the standard delivery fee with a "yearly service" just like Prime they said. It comes with deluxe delivery and if you don't buy it then their prices go way up. So I foolishly bought it thinking I expected to be charged for delivery anyway. The delivery was a disaster, their deluxe delivery team failed to put a simple bunk bed together and told me they had the wrong pieces and I'd have to call and schedule another delivery. When I called the same day, a Monday, they said they couldn't come back til Sunday. They expected my kids to go a week without a bed due to their incompetence. Instead I came and picked up the correct pieces. While there I asked them to refund my delivery to which the woman acted surprised and claimed I was given free deliver, not thinking of their "service" I thought they did the right thing on thier own and refunded it. Of course they did not but I'll return to that momentarily. Once home with the parts I quickly realized the parts had been right all along and their delivery people had failed to read the instructions and put the bed together completely wrong. I had to disassemble the work they had done in order to correctly put it together. Now I have a large box of bunk bed rails and other stuff that wasn't needed. On Friday I looked at our bank and saw nothing had been refunded by Mathis. I intended to call but the next morning they called me to schedule the delivery of the bunk bed. I told them this whole situation they had caused and asked them to return the money for their "service membership" and instead of being even slightly apologetic or empathic they were extremely rude, demanding I had benefited from their scam service and saying they didn't care in the slightest about thier failures. I'm just glad I only bought one item at first, because of their incompetence and greed they're missing out on selling us the other items we need.

My husband and I went in there a few weeks ago. We were shopping for ottoman for our living room. We seen that online was cheaper in store and asked to price match it. Of course they said no problem then when it came down to dollar amount we were told for them to match it we were REQUIRED to purchase the furniture protection plan of I think $180. We did not want the protection plan and the fact that the sales rep told us online will make you do the same. After clearly going on our phone to add to cart there was FREE door step shipping and the box to check or uncheck the $180 furniture protection plan. After showing him that we don’t have to do it online he didn’t know what to say and just said sorry that it’s required to match online sales in store. Felt very off. We have bought a few things from Ashley in the past and had NO problems saying no to the furniture protection plan. Sad to say we will not be shopping in store when we can just get what we want online. I will also be emailing corporate as I believe this is unethical sales practices being taught. I use to be in sales so I’m going to call it out when I see it. Please be careful shopping here.

It was a wonderful experience Angela was most pleasant young lady very informative

I went in to purchase a few nightstands I saw on Ashley’s website. When I arrived I was greeted by a sales lady named Tricia. I showed her the online price and she said she could do better or at least match it. I allowed for some time to pass before telling her I had to go because I had an appointment that I didn’t want to be late for. I gave her my phone number and told her to text me with the quote when she got it. This was at 12:30pm. At 4:30pm I had not heard from her. I had tried text and no response, so I called the store. I was able to speak to Tricia and she said she was leaving for the day, so I asked if she could refer me to someone else. She quickly said “I’ll just go ahead and do it now and call you back.” She never called me back or texted me back. Not even the next day did she get back to me. After a few days I decided to go to the other location in Tulsa Hills. The sales lady was so helpful and helped me pick out over $4000 worth of furniture and called me afterwords twice to let me know delivery updates and promotional programs available. Go to the Tulsa Hills location!! The service is worth the drive. The 71st location was a waste of my time. If I had gone to the other location to start with I would have had delivery prior to my guests arriving, but I waited to hear back from a sales lady that never had the decency to ever get back to me. Guess she wasn’t that interested in making a sale. Avoid this store!

Great customer service. David Webster is my furniture specialist and he always deliver😀

I worked with River Doucet for several hours furnishing a new house. We managed to get the entire home taken care of. He was polite and very helpful. I’d use him again for all my furniture needs. Thank you!!!

They had a wonderful selection of furniture and had exactly what we was looking for. Having 8 indoor/outdoor dogs and 3 indoor/outdoor cats and a husband that works in the oilfield, "people trust me that you want to get the protection plan! " They have exceptional pricing and the protection plan is not expensive at all! Customer service was great and getting the our couch loaded was fantastic. We're really going to enjoy our new love seat electric reclining couch! THANK YOU SO MUCH ASHLEY'S FURNITURE AND TO SARAH WEBSTER FOR HELPING US PICK OUT THE PERFECT COUCH!

Britney was amazing! Can’t wait for our new couch to arrive

If I could give negative stars I would. I just moved to the Tulsa area. I'm permanently disabled with CRPS in almost my entire body. I bought a bed/mattress from this location. It got delivered. The first night I slept in it, I woke up and my arms were completely numb. It took 1 hour and 42 minutes for feeling to come back in my hands and I still had an entire house to unpack. I tried return it within 72 hours of delivery and was told that I have to wait 30 days. I've been sleeping on the couch since then. I've called multiple people from Ashley/Mathis Bros. Ive been told to walk on the mattress by the sales person, kind of a slap in the face to a disabled person. I spoke with someone today and was told i could exchange it for a bed of equal value..except they dont have any other options from me to pick from that cost $3300.00 I ended up going to Bob Mills and buying another mattress/bed all together. The bed from Mathis Bros/Ashley will just sit in a guest room. Worst $3300 I've ever spent. Also, the couch I bought for dang near $4,000 looks like I got it at big lots on clearance. Save your time and money.

Love the chair I bought and excellent customer service

They were pleasant enough. But, called the store to ask if they had mattress protectors, told yes, in stock, $99. Got to the store, and they were $159.99, and you had to pay for it there and then drive over to Mathis to pick it up! Kinda stupid. Been nice if they'd said that on the phone and saved us a trip. Ended up going to Target and getting pretty much the same thing for $35.

Great service !!

Chenoa was so helpful and upbeat! I bought a couple of very nice couches with her help.

Great team of people. Helped us get what we needed!

Excellent. David was very helpful.

Godson was very professional and friendly. He was also patient as I asked questions and concerns before I made my decision. Thanks for the great service.

Everyone was friendly & helpful.

Very helpful and friendly staff. Gave a wonderful experience while shopping.

Awesome vibes at this location. Felt great leaving the store with the purchase we made. Will shop here from now on! Thank you!

Had a great experience. Lexie was great to work with and helped us find the exact sectional we were looking for. 10/10 absolutely recommend. Also was in and out in less than an hour so that was perfect!

Really like the no pressure. Sarah was great! She is knowledgeable and patient! Definitely would go back!

Great experience and Godson was excellent in helping out to pick what I was looking for. Totally deserves a raise!

This is a great store with wonderful staff.

Josh was a great help and made me happy about my purchase

Super friendly people, our sales man Joshua was so nice and understanding of everything we asked , as well as his partner. Would definitely recommend to anyone in search of any furniture!

Sales person was very helpful!

Sarah was great, will definitely come back in the future to see her again.

Super helpful and got us a great deal.

Ashley was an amazing help and got us exactly what we needed at a great price.

Great place to shop for furniture and the staff there are awesome!!!

The Ashleh crew was knowledgeable and efficient and we got the product we wanted at a good price.

River was an awesome sales associate. He was friendly, helpful, and did his best to get us an amazing confortable living room set that fit our budget. Overall great experience! Ashley has really comfortable and stylish furniture; highly recommended.

Godson was very helpful!

I buy all of my furniture from Ashley's. Love this place!!

Lexie was nice from the time she introduced herself to the final sale. I will be back when she is there

Ashleigh greater me at the door asked what I was looking for showed me around and was not pushy at all. Super friendly, very helpful and great customer service!

Great shopping experience with Lexie today. She was patient as we looked at everything, and listened to what we were looking for as she showed us some different sets. Wading through the paperwork end was easy, if not a little time consuming (no one's fault - just the process). Overall we had an excellent experience buying, if delivery goes as well we'll be happy campers!

We had a wonderful shopping experience! Godson made it so easy!

Just bought a beautiful sectional and chair from Ashley's. Brittany was my sales lady and she is awesome! I've been to every furniture store and I'm happy with my choice. Remember ask for Brittany. A big thank you to all who helped.

My sister and I came to Ashley looking for a small breakfast room table for our brothers’s efficiency apartment. Our sales person Tyler was extremely helpful in pointing us in the right direction. The table we found was just perfect, the price was right, and the service was excellent. My brother will be happy with the new addition to his house.

David Webster is the most amazing man for customer service I have ever seen. I give him 10 stars!! So helpful, so polite and really wants to help make your home beautiful! Love shopping at Ashley with help from David!

Ashley was great! She wasn’t pushy, listened to my needs and did a great job!

Worked with sales associate “River “ at the 71st store. Very courteous and professional does not rush. We have some issues with the furniture after purchase and he he is very responsive and helps us get it all taken care of.

River is amazing!!! Definitely super helpful, understanding when I have had issues and we love working with him!!! He has helped my dream for our new house come together amazingly.

The store is very beautiful inside and my host Angela was very kind, informative and patient. I decided to make a purchase same day and am happy with the service and product! Would recommend this store to friends and family for sure.

The sells person Adrian was Friendly helpful and willing to recommend and or search for items not easily found on the showroom floor,check out was easy and straightforward, good versatility of different types of furniture and home decor.

Friendly, knowledgeable, and helpful. Thank you

Salesperson was outstanding in helping us with every part of our purchase. Had a small incident with our purchase but it was handled professionally. We're completely satisfied with Ashley Furniture.

I shopped the online store, so I already knew what I was looking for. Hannah knew right where it was, we confirmed the price online and I was able to complete my transaction within 15min. So incredibly convenient. I like dealing with sales people who know their product and processes. Will keep her info for next time.

Our sales associate Jacob went above and beyond for us! I would recommend him to anyone! Was not pushy and helped me find what I was looking for!

Expensive.

Ashleigh was wonderful, very accomodating, and helpful with selecting furniture and bedding. She worked with us to get the best price. She did not pressure us or give us sales pitch lines to just sell items to us. We will contact her again for our furniture needs or wants. We highly recommend going to visit and work with Ashleigh!

Easy. Affordable. Great service!!!

Sales guy was friendly. We were just looking for ideas.

As always, salesman (Jacob) was knowledgeable, professional, and courteous.

Hannah was awesome! Very helpful and informative. I’m so excited for my purchase!! My only complaint was how squished everything was.. the wheelchair I used to tote my newborn daughter and her car seat around in, wouldn’t fit through several areas.. I couldn’t image being a costumer trying to shop from a wheelchair.

I would add half a star for 2.5 if I could. It wasn't a terrible experience but plenty of room for improvement. Our salesperson was a bit aggressive. We prefer to browse and make our own decisions on things like dining tables without the incessant input of someone we don't know. I understand that furniture sales is a high pressure world but you might get better reviews if proper expectations are set. I walk in, I am greeted, I take the person's card, I browse and find options, I request the attention of the salesperson and make a purchase. That's a good furniture buying experience. A salesperson shadowing me throughout the store and as I discuss the details of what we need with my wife, again, there's a person who has no idea what we're looking for trying to convince us what we're looking for. Finally, I purchased a table and 8 chairs and was assured they would arrive by a certain date that I requested. Six chairs were available and we only waited for two. The week came, I called and was told it would be three weeks longer. I asked if they could review the purchase and expedite that since it was a condition of the sale. I was told yes, then never heard back from anyone. Once they arrived, the salesperson called and when I brought this up the response was "oh I thought it was by Christmas". So I realized since I'd said 12/9, no one was actually listening or wrote that information down. After the fact I was told I should've called the salesperson to remind of the date. I called the store and did that. The store and the salesperson made the commitment to me, then made it my responsibility to follow up. That's not very good service. Quality stuff at a good price but the experience overall wasn't good enough to bring me back.

Godson was the best salesman. Enjoyed the shopping experience.

Excellent service the personal was really helpful and friendly, first time been on the store and we found what we’re looking for !!

Godson was a magnificent help! He spend as much time as we needing helping us in every way. He also kept us updated throughout the waiting period wich was very nice. The furniture is great but Godson was epic! Also this cleaning kit has worked wonders

Hannah was amazing and super helpful, made the buying experience enjoyable! Great customer service! Thanks Hannah!

Sales techniques are confusing when they are trying to show you how much you can save ...

Experience was great!! Britney and Tolu were amazing!! Thank you for all the help.

We have purchaced a sectional from them in the past. Their stuff is really pretty but it has broken and it hasn't been 4 years. We wandered in 4 or 5 days ago and they were very pleasant and quite helpful. So we decided to give them a second chance. Their computer rembered us but still made us re apply for their financing which we got because we have good credit. Home depot updated me and gave me 3 grand that day. So please...do you want to know which financing option they offered us? The shortest term possible. If you don't pay it off in time it doubles. We graciously thanked them for their time and left. Good luck.

Hannah was sales representative and we absolutely loved her! She went out of her way to make sure we were pleased and made every effort to get out dining set delivered before Christmas! Thank you, Hannah!! Merry Christmas to all

We are thrilled with today’s purchase and our sharp sales person Ashleigh Nevins! She took the time and strength to help us with our important decision. She went to the mat for us. She is genuine and made what could be a stressful event a happy one!

We were looking around for a couch to replace our old couch and walked out with a receipt stating that we have a new living room set and tv stand. I’m excited to see how our furniture fits in our apartment. Lexie is our rep and she was patient and by far not pushy like normal sales associate.

Great selection & top notch service.

Great service. Great products. Great warranty. We’ve only ever used them for our furniture purchases

Update: It may look like they are responsive by their standard response below where they basically ask me to email them the exact thing from the review which I did with no response. In the meantime we had also seen a table we liked in the store that day That was also $400 less on Ashley’s website. Don’t waste your time and money- shop online or at least somewhere who honors their online price. You know like most retailers. Don’t do it! We saw a cabinet on the website that was priced $599 so we went to take a look at it. We found the cabinet but it was priced over $400 higher in the store. We showed the salesperson, Adrian, the website and he said “yeah we usually even beat that price”. After looking around for a bit we let Adrian know that we wanted to go ahead and buy the cabinet. We went through the process of him pulling up my account and then he said the total was over $1100. I asked him about the online price we discussed and he then let me know to get that price I would have to be an Ashley Advantage member which would cost me $129. What!? I couldn’t believe what he was saying and asked him why I would pay over $400 more than what I could get it online for- he just stood there as we walked out and went home and did just that. I have always thought Ashley had good quality at a competitive price. However after this experience and the red flags of a retailer not honoring their online price and a salesperson who lied about things from the start, I can’t recommend anyone shop this store or imagine going in there again. There are plenty of other furniture stores. Seriously- save money and time shop elsewhere or online.

This store was very clean and the staff was super friendly. Murad Durani is our furnishings concierge. He did an amazing job walking me through different full bedroom suites. Very nice and not pushy. Thank you Murad! We made the purchase on the spot! ~Chris Holloway

We had Tyler as our associate who helped us. He was very friendly and assisted with everything we needed to purchase our couch. Great and easy experience.

Great affordable prices, and friendly helpful staff make this the furniture destination.

Brittany and everyone behind the desk was super friendly and helpful. I didn’t feel pressured and believe they all did their best to get me the most for my money. Very happy!

River Doucet was awesome!! He was very laid back and relaxed as we looked at all the couches. He helped us pick out our couch and was a text away as we waited for it to be delivered!! We absolutely love our couch!!

Elisha was amazing, and helpful. She helped me find a recliner suitable for my wants and price range!

Lexi was very friendly and helpful.

We were just looking at small sectionals and adjustable beds…Angela Ziegler showed us exactly what we were looking for and explained the products and the financing without over-selling. She was very friendly and seemed to really enjoyed helping us! It was a pleasure to shop without being pressured! We will definitely shop with Ashley again!

I had a great experience. My salesman Tyler Lambert answered all my questions, was very professional and very patient while I was trying to make my decisions.

Jacob helped me figure out exactly what I wanted and helped me with financing options. 10/10

Look, this was a one stop shop! The prices are unmatched because they’re matched! -Pun- HUUUUGE SELECTION, 🗣️🗣️and the best salesman ever!! #TeamJordan! Many thanks my friend 🙏🏾 🤟🏾

Our shopping experience was great!. Tyler Lambert answered our questions candidly. Really happy with the service.

Sarah #3178 was fantastic to work with. She was patient with us. Moved furniture around, measured , and did not pressure us into anything. I highly recommend you go see Sarah next time you visit Ashley Furniture.

Thank you Tricia and Tolu. You were awesome!

Tolu and Tricia are the best! Ask to see them for a great deal.

Brittany was awesome, full of energy and so helpful! Her and her wonderful manager helped us get a great deal on a couch set!

Brittany AKA Gina was phenomenal! The whole team was awesome! We came out from Arkansas and are leaving with a new couch!

Elisha was so kind and helpful during the time. Highly recommend.

Hannah was very informative. If she didn’t know the answer to a question about financing she got it for us promptly.

Came in looking for a sectional and Murad did an awesome job showing us all of the different styles and explaining the differences of everything. Great experience!

Excellent customer service by Sarah. Store has a wide variety of modern & traditional furniture. Great store--glad we found it.

The employees are always very friendly and helpful.

Ashleigh was AMAZING! She helped us through the whole process and it was so easy. I highly recommend and will be going back to her in the future!

We were helped by Elisha Gallegos and honestly couldn't have asked for a better salesperson. She was professional, very very nice and got us an amazing price among other things. I will b back and I will b asking for her. Shes a huge asset to ur company. Thank u so much Elisha ur an amazing person. God bless u!

Excellent service. Very nice people

Brad was very professional and got me the best deal on my purchase. I love the comfort of my new couch

Ryan & Tolu were rock stars. We couldn't be more happy with the service we received.

I realized I made a review at a different location.. but Elisha was amazing! She took the time to make sure we got what we were asking for. Phenomenal costumer service. I’m beyond happy with my purchase! Thank you Elisha😊

See Sara Webster!! She was awesome to work with! Thank you Sarah👍☺️

I was able to find what I was looking for and at a great price. Everyone (especially Murad) were very helpful and friendly. I will definitely be returning.

First time in Ashley’s furniture couldn’t be any better . Hannah was so easy to talk , she met my needs and was so understanding she actually listened to what I wanted. Bought my first set of living room furniture and the experience was so welcoming and the payments plans are so good definitely will be coming back !

Very helpful sales people

This store is so pretty inside! Brad greeted us and we were glad to accept his help when he offered. Went shopping for small couch and chairs for an office today. Brad helped find the right colors and took initiative to find additional options on line. We enjoyed our experience and recommend Ashley Furniture, and Brad as your sales associate!

Tried to purchase an living room set priced $700 over their own website price and they could only place an order when the set was in the store. Was told they couldn't sell the floor model because it was an active item. Come to find out after the set is back ordered and they were just willing to charge me with having absolutely no idea if I'd ever get the item. Sales guy was nice but I'm surprised a company would not sell the item I wanted while I was willing yo pay top dollar.

Sarah is the bomb very informative and helpful with my purchase

Excellent sales staff, knew their products and no pressure to buy. I will definitely go back again!

We've made a number of purchases from Ashley and have always been happy with the customer service and quality of the products. Our visit today was wonderful, mostly because of our sweet salesperson, Hannah. She was such a gem to work with and helped us have a seemless process from the moment we walked in the door. Thank you, Hannah!

Sarah was the best experience in buying furniture.. she's so good, very patient, very knowledgeable .. I also have to add, her manager was extremely helpful to my wife..

Tolu and Brittney were great to work with. Kept it light with their humor but both were very knowledgeable and patient throughout the buying process

Jennifer Savage was our sales lady. She was so helpful over the multiple times at the store and over text trying to find a table that was perfect for our family. She also checked stock and got it transferred from another store within 2 weeks rather than the 6 weeks we expected! Hands down best experience buying furniture!

Angela at the front desk is an absolute Nightmare to deal with and managed to anger even my husband.. she treated both of us like dirt beneath her feet

Excellent service. Shanoa knew immediately my preference before even provide more details. She is professional, knowledgable and efficient. I highly recommend.

We walked in with an idea of what we needed and Lexie showed and explained every detail of what we were looking at and all the options we had. She was super friendly very thorough and allowed us to look at our own pace and make decisions.

Very easy and joyful experience. Our team member was great and help us find exactly what we wanted without being pushy! Will be back for future purchases!

The lady Angie was great and helpful very knowledgeable and patient with me. She helped me with my choices and the finances. Great customer service and very professional.

Good service and teams. Good furniture.

Very good service knowledgeable about the products I was looking for

Amber B. Was very nice and quick.

Had a great experience. Sarah was awesome. She was very patient and showed me a lot of choices.

Thank you all for helping me find a great side table for my birthday gift, special shout out to Ashleigh Nevins for her help as well as her associates! It it beautiful and can’t wait to have it set up with the rest of the living room furniture!

Everyone was very professional and helpful. They worked to get me the best deal possible! Great store. I had looked everywhere and finally found what I wanted at Ashley. !!!!!! Elisha and April were amazing!!!! Ask for them.

Brittany and tulo very bad explanation of what we was purchasing

Great experience today. Got the last of what we needed to remodel.

Well the experience was excellent and The sales men is so sweet his name is MURAD he was Avery good one told him the issue that I had at the Ashley store in Owasso store won’t go back there ever again the people there was awful the salesmen there was a very sweet kid but the lady up front was not I’m not getting into it but just don’t shop there go to the one in Tulsa on 71st way better .

Shannon Congdon went above and beyond for my husband and I once again!!! She made our experience so easy and will always come back to see her for future purchases :)

Jacob assisted me in checking out quickly with the item I came to get. Very polite & courteous, helped me carry the heavy item to my car since I was using a cane to walk. He offered without my having to ask him. I have bought furniture from Ashley Furniture before and will check them again when I need other furniture items.

We came in on a spur of moment. Sarah was so helpful, not pushy, let us look, offered us refreshments. We found a set and she got us set up and we are very happy with our purchase. Ask for Sarah when you go, you will be well taken care of and happy! Thank you again Sarah!

Courteous and helpful

Lexie helped me find what I was needing with quality & budget! Thank you thank you thank you!!

Elisha and April are awesome. Both of them worked extremely hard getting us everything we wanted plus some for our new house. We highly recommend visiting them!!! They have earned our continued business!!!!

Elisha and April helped us find the perfect furniture for our new home. They worked hard to keep us within our budget and find exactly what we were looking for.

Furniture just like advertised!

Had a great shopping experience! Sarah Webster was amazing!! She throughly listened to what I was looking for and guided me to perfect furniture.

River was our salesman during our visit. To start, he was friendly and welcoming, was close if we needed him but did not swarm us or bug us. He was extremely knowledgeable and helpful with our questions and concerns. Found us exactly what we were looking for! Everything was done with ease.

Personable people. Need to work on computer skills. Also sales agents need to hang back and not hover when asked not to. Also once an agent has initiated contact with customer, other agents need to back off unless customer asks them for input. Brandon did a good job iniating contact and giving us information and room to breathe. Would recommend Ashley to others.

Great experience. Super fast and friendly service!

Unfortunately we are very disappointed with this furniture store. They will say and promise things that they aren’t able to live up to. “Free Delivery” only when you pay a $99 member fee? Offer you to apply for a credit card to save you money on your purchase then turn around and tell you that you need to include other items you are not Interested in to receive that price. Reminds me of sleezy sales men from car dealerships where they are just wanting a higher commission.

Very helpful, knowledgeable, salesperson. Great value and quality.

My husband and I started our search for living room furniture at Ashley and didn’t have to go anywhere else. As senior citizens, this is a big deal. Shannon Congdon waited on us and when I told her what I was looking for, she took me straight to the furniture that I envisioned in my head with deep seats and high quality. It was like she read my mind. She had a new employee shadowing her who was also just as terrific a salesperson. We did go throughout the store looking at everything but ultimately came right back to the first set she had shown me because it was just perfect. These two young ladies were what I would consider the perfect salespeople to represent this company in a 100% positive manner. This was not the first time I have bought furniture from Ashley, but definitely the best experience!

Matt is a great Salesperson! Thank you Matt!!

Sarah gave us time to look and talk over Ashley’s furniture selections and was also there to answer any questions we had regarding pricing and availability. 10/10 would recommend, and we will use them again the next time we need furniture.

A few months ago I went in to a Ashley store bought a table and chairs being told I would have them early September or at the latest mid September. Having not heard from anyone at Ashley's and the time that I should have received my furniture having past I called and was told that it would be mis to late November. This makes the wait time about double what I was first told and a restart of the time clock. I was ensured that I would have the furniture well before the holidays and would not have bought it. I will never trust them again and no one should.

River was our associate who helped us find a sectional. He was very professional and transparent. He answered all our concerns and questions and was upfront and honest.

After about 15 phone calls over 4 days I am finally going to receive the product I purchased. This was a week and 4 days later.

Sarah Webster did a Great Job today! locating an end table, I’d been looking for quite some time! Thanks again Sarah, I would go back to Ashley to work with you again!

Elisha was very helpful!

Amber was the one that helped us, she said it was only her second day working but she did a great job showing us around.

Everyone was super patient and helpful. I came in with a specific vision in mind and they were so kind and considerate helping me bring it to life!

Elisha Gallegos was very friendly and helpful and made sure we got the best deal along with getting a credit we didn’t know we had. Very much enjoyed working with her!

Nice store Huge Well inventory Staff is so helpful

Angela in Tulsa was great. Easy and pleasant to work with. Looking forward to my Outdoor furniture arriving and upgrading my space.

Great store, cashiers were very nice and sales person was great!

We felt Godson was very helpful in answering our questions and if not sure would go and find out the answer. Didn’t feel pressure to buy and was very pleasant to work with.

Jordan, our sales rep was outstanding. Very knowledgeable on the merchandise, gave options, pros and cons of each. Structure of the deal was great, good value and savings. Will return.

Shannon Congdon was the sweetest! She showed us exactly what we was looking for.

Ryan did a fantastic job! Very helpful! Let us take our time! Made the purchase so easy

Purchased a couch and once I got home the same day, called to cancel after reading reveiws. It was not going to be a good fit for my family and 5 dogs. I would have considered buying a different one until all the run around. The manager tried to save the sale that night and I told her I wanted to cancel. I did tell her I would continue to research and call back the next day. The next day rolls around and I am very sure by this time after reading more reviews and youtubes that this was not the couch for me. I called at 9:58am and the girl told me to call back in 2 minutes bc they were not open :/ I called back and then was told noone could cancel the order so I had to call back 2 hours later. I am VERY unhappy with Ashleys staff and will NOT be purchasing anything from them from now on.

After visiting there is the Ashley store on 71st St. I can highly recommend them the manager a TT is excellent the salesman that helped me Logan it’s great Bridget was good and I just appreciate the way they treated us consequently we did make a purchase very compatible with the wishes that I had when I walked in the store I had exactly what I needed

Very nice, not pushy sales people. We found exactly what we wanted and prices were very reasonable.

We had amazing experience with Shannon our sales person She was very knowledgeable and helpful. She made it very easy for us to choose a temperpedic mattress that we absolutely love thank you Shannon and thank you Ashley's Furnature!!! 5 🌟

Excellent experience! Big shout out to Cory Jeraminas. He was knowledgeable and friendly and didn't hover as I wondered around. He seemed to anticipate when I had a question and he was right there before I even started looking for him. Next time I am there I will definitely be looking for Cory to assist me.

Excellent service, knowledgeable sales people and stylish well priced furniture. Couldn’t be more excited about my purchase!

The staff was very knowledgeable, prompt and charming.

Khloe provide great customer service I highly recommend her if you are looking for furniture!

Today I went back to Ashley Furniture, and was assisted by Elisha. She was absolutely phenomenal, great communication, attentive to my needs, and it felt like a friend helping me make my purchase. She is very kind and caring! Fantastic service and great products! I will be returning!

Cory and the manager were so helpful and professional. Friendly and nice. Cory did a great job getting me the best prices. And offered to help me ongoing. I highly recommend the Ashley Home Store on 71st in Tulsa.

Donavan was awesome!! He helped my wife and I with our purchases and was very informative. He also saved us quite a bit of money on our purchases as well. I would definitely go back and I would definitely as for Donavan.

Expected delivery as promised 2 days after purchase. It is even listed on our paperwork. Instead of delivering they want to extend 2 of the 4 items for 3 more days another item till mid month and the last item 2 months after that. These are now Estimated deliver times!!We only purchased here because we could get everything before school started. Bottom line if they had not told us everything was in stock we would not have purchased. Looking at mid October hopefully for the last item, a dresser. Liars plain and simple.

We accomplished our goal thanks to Braden! He and the rest of the Ashley's Furniture team were so awesome. We felt heard and understood when it came to what we wanted and needed, and it simply resulted in us ordering some new furniture that we are so excited about! I definitely plan on returning. We love this Ashley's location.

Go somewhere else. Never received the bed frame i ordered till this day. My mattress was dirty upon arrival after 2 times. No one wants to deal with this issue. The company that delivers for Ashley is trash. Mathis brothers. This place is a no go unless you want headaches

Elisha was super helpful on helping us find the best couch for us! 💕💕

2 weeks to get our furniture, they said..... only took about 6 months in the end. We got multiple delivery dates over the course but we're later told that they had read the wrong shipping order. After a few months, we finally got the side tables delivered but hadn't recieved the main coffee table. We were told the main table would take a while and we could go pick out a new table but they catch is we couldn't take the MATCHING side tables back because they are "used". After my wife having to constantly reach out to them, we were able to finally get the coffee table. Worst customer service experience ever and won't be coming back and will tell everyone I know to avoid this place like the plague. The delay wouldn't have been so bad if they wouldn't have screwed us around and lied about it the whole time. It was very clear that the sales lady only cared about making her sales profit.

Elisha Gallegos was absolutely the best! Friendly and oh so patient with an old woman!

I ordered a bookcase that I previously had bought on 1/2/2022. When it was finally delivered 7/2/22 it arrived with a broken piece, was slightly shorter than the other bookcase and had different colored shelving than our previous bookcase even though they are supposed to be matching. Assuming Ashley Furniture would do the right thing my husband super glued it together so we could actually use it while we waited for a new bookcase. We contacted Ashley Furniture, sent them pictures of our broken bookcase and then I did not hear back from them for 2 weeks. When I called them I was informed that since my husband glued the broken piece on we did not qualify for a new book case EVEN THOUGH IT WAS DELIVERED BROKEN, WRONG HEIGHT AND DIFFERENT COLORED SHELVING!!!! I have spent over $10,000 furnishing my home with Ashley and this is appalling. Now I have to pay $600 for a broken book case after waiting 7 months for it to get delivered. I WILL NEVER SHOP at Ashley Furniture AGAIN!!!!! THIS IS NOT HOW YOU TREAT LOYAL CUSTOMERS!!!!!!! STAY AWAY!!!!!!!

I ordered a bookcase that I already owned on 1/2/22. When it was finally delivered 7/2/22 it arrived with a broken piece, was slightly shorter than our other bookcase and had different colored shelving even though it is a matching set of bookcases. Assuming Ashley Furniture would do the right thing my husband superglued it together so we could actually use it while we waited for another bookcase. It took 7 months for this bookcase to be delivered, who knows how long another one would take. We contacted Ashley Furniture, sent them pictures of our broken bookcase and then I didn't hear back from them for 2 weeks. When I reached back out I was informed that since my husband glued the broken piece on we did not qualify for a new bookcase EVEN THOUGH IT WAS DELIVERED BROKEN, WRONG HEIGHT AND DIFFERENT COLORED SHELVING!!!! I have spent well over $10000 furnishing my home with Ashley Furniture and this is APPALLING. Now I have to pay $600 for a broken bookcase that I waited 7 months for. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN, this is NOT HOW YOU TREAT LOYAL CUSTOMERS!!! STAY FAR AWAY!!!!!

Lexie and Elisha were amazing!!! The experience was so easy and the approval process is super fast! So excited about my new sectional!

Shopping at Ashley Furniture feels like trying to buy a used car on a bad car lot. The salesman kept trying to slip in additional costs for a Protection Package (on a couch?) that we didn’t want. To get the best price, we had to apply for an Ashley Furniture credit card that we didn’t want or need. She had to check with her Store Manager several times for price approval. Isn’t the price what’s listed on the tag? And, then there’s the Mathis Rewards Program which costs an additional $99 a year with reoccurring fees for store points on future purchases. I just want a couch, not an ongoing financial relationship with a company that I don’t trust.

Tolu Did a great job very knowledgeable great personality

Donovan was very helpful and made the entire process very easy and comfortable for us. I highly recommend. Will be returning for future business.

Elisha was very sweet and professional. We found what we were looking for and she gave the extra effort to provide us with the absolute best price and the most discounts possible

Ashley Furniture @ 9027 E 71st St, Tulsa, OK 74133 is AMAZING when it comes to helping their customers. If You’re looking for an amazing salesman that is not PUSHY or Hovering and has EXCELLENT CUSTOMER SERVICE SKILLS . Ask for Corey!! Thanks Corey for always taking care of me when I come in . You make the process quick and easy !!!

Great experience, no pressure! Sales person very helpful, was very nice to work with. Went above and beyond by moving some end tables from other areas, and taking out prices of sectional to see how it looked without. I told my wife I wasn’t buying anything just looking, lol… not a good plan! Now have a great new sofa and end tables.

Elisha was so great, she new exactly what I wanted!

Ashleigh did an excellent job helping us find the best furniture for our living room.

“The furniture sells itself I’m just here to help you make the best decision.” Renier was awesome good guy sweet soul I love Ashley Furniture!

Anthony Gaytan has very great service!!! Very helpful and informative! Highly recommend :)

I found exactly what I need and Eugene was very helpful. He even carried a chair across the store for me to see with a couch. Great experience all together.

As I walked in, I was greeted warmly by Cory and when I explained to him that I had previously been helped by Sarah, he got her for me right away. Sarah was very friendly and knowledgeable. I enjoyed working with Sarah very much and I am very satisfied with my new living room and bedroom furniture. Sarah is an excellent representative of the Ashley brand! As a side note, everyone I encountered was very friendly and kind - I even enjoyed speaking with the cashiers, Angela, Bridgette, and Andrea, when it came time to check out. I would recommend the Ashley Homestore, specifically their Woodland Hills location, to anyone looking for new home furnishings.

Dillon Chambers was so helpful, he kept me informed on the delivery date! Always pleasant, and easy to work with.

Horrible delivery service, one piece showed up without any covering. I asked my sales person, Jennifer Savage, if it was normal it showed up unwrapped and she expressed it was… The next two pieces were delivered in plastic and it wasn’t taken off until it was inside. I was also told my payment wasn’t due until 30 days AFTER delivery of ALL pieces. Thankfully I logged into my account and noticed the payment was due after the single piece I received was delivered. 10/10 would NOT recommend.

Ashleigh Nevins was my sales associate and she was awesome. She worked with me, and she was able to help me get just what I wanted for a price that was within my budget. One item was scratched when it was delivered, but that was not a problem at all. They quickly delivered a brand new piece. I would highly recommend the Ashley Store and Ashleigh Nevins will take great care of you and help you have a successful shopping experience.

Everyone was very friendly, helpful and patient.

We stopped by to see if Ashley’s had the bed frame we were looking for, and sure enough, they had one that was better than expected (and less expensive). We worked with an employee named Ashleigh who was very helpful and did her best to get us some discounts. We appreciated the time she spent with us and also the time she allowed us to wander around the store alone. We purchased a beautiful upholstered bed frame, new mattress, sleeper sofa along with several other items. They were able to price-match and order the same mattress and e wanted from Mathis Brothers. Ashley’s was a WIN for us today!

Ashleigh was great! It's obvious that she cares and takes pride in doing a great job for her customers. I grade salespeople pretty hard, but Ashleigh gets a big A+ for her knowledge, effort, and great personal service. Next time we need furniture, she will be our first call.

Great customer service and great deal on my future I’m a very happy customer. Thank you Donovan for the great service!

Excellent pricing and choices, good customer service eugene 8/10/22 updated review: so this turned into a disaster, i was told sectional was in stock and it wasnt, never got a call or anything, just assumed everything was all good for delivery, well eugene never actually scheduled delivery, love seat part of sectional we may get it in october grrrrrr cuss words, they did deliver the table and forgot the hardware to put it together, so as of today its sitting in my living room floor, poor customer service , u will be lucky if u even get to talk to a manager, the furniture looks nice but would never shop at ashley again, i would recommend to stay away unless u are taking it home that day

Back order is ridiculous! Date for delivery changes a lot and not sure if actual delivery. Not happy!

Donavan was so informative and patient. He did an excellent job understanding our wants & needs and made us feel like he had our best interest and comfort in mind. He was the best!

Steph and Cody went above and beyond to help my roommate and I find the furniture to suit our needs. They stayed late and kept a smile on their face the whole way. I truly cannot recommend them enough!

Tolu was very kind and helpful with my purchase of a sofa. She walked me throughout the process and explained everything fully. Thank you!

It's definitely the best shopping experience ever! Sarah Webster is really the best, thanks for all your patience, advices, time and help! Great customer service and prices 👍🙏🏻 I just wanna add to this that once they sell you the furniture and get the money, NO ONE ANSWERS ANY EMAILS, calls, nothi g at all, the worst after sale customer service! They just make you pay more for warranty that is absolutely a lie! They won't fix any piece even if it didn't even last a year and it's broken already! Don't waste your money on those guys!

We had a good experience with Ashley's. Tolu was very, very helpful and friendly. Ask for her if you go in!

I’m not one to write a review, but I felt like I needed to. The person helping me (I believe her name was Chloe) was great. I haven’t needed furniture in a long time and she made the process very smooth! I cannot recommend her enough! Thank you.

Chloe helped me at the Tulsa Hills location. She was very knowledgeable in helping me figure out exactly what I needed for my apartment!

Donovan Psalidas was great. He helped me pick out a living room set for 3 hours. He was kind & patient with me!

Our sales associate was Chloe at the Tulsa Hills location. She is so warm and personable. She was able to answer all of our questions. We love our “purple” sheets! We also really love our bedroom set. The nightstands have power and USB outlets built-in! The delivery/assembly team was quick and careful.

Hannah was very nice and helpful. She was easy to talk to and was not the typical pushy furniture salesperson. Our experience was relaxed and talking with Hannah was like talking with a friend. And we love the recliners that we bought. We give Hannah 5+ stars 🌟

Jonathan helped my fiancé and I find our new mattress. He was extremely friendly, helpful, knowledgeable, and helped us stay within our price range. We are so excited to sleep on our new bed.

Chair shopping. Stopped at Ashley and had the good fortune to have Elisha help me. I will definitely ask for her help in the future.

Elisha was fantastic in helping me pick out the right couch!

Love the furniture! good prices.

Ashleigh was an amazing sales representative and we will be going back to see her and ONLY her.

I bought a furniture set completed with end table and sofa table ! I bought the insurance! My table started flaking off the finish! I called the insurance they sent someone out ! ThT was last November! It is now June and I've been told they were going to replace it! Three times they told my new piece would be in in a few days no calls no follow up and still don't have my new sofa table ! So frustrated !!!!! GEEZ

Donovan was super helpful!

River was great! He made sure I got the best deal and had it delivered within the time frame I needed. The best part was I was in and out within 20 minutes. Thank you River.

Very polite very professional enjoyed the experience.

River was a great help. We have been looking for new living room furniture for a while. We were very particular about what we wanted and he made sure to take the time to listen. We found exactly what we wanted and the process was pretty seamless. The ladies at the check out were a blast as well. It was an overall great experience!

Shannon was very nice to work with and really helped finding what we were looking for. 😀

Promised furniture by March with April at the latest. It’s now June - and every time we call we are told two weeks. And they always say it’s the bed rails, or a headboard or … always changes. This place is so disorganized! Frustrated we even spent the money here!!

Went to Ashley's to shop for beds. Elisha Gallegos was assisting me and was very helpful. Unfortunately most of the beds didn't show the full price of everything necessary and she would have to fill out a lot of paperwork in order to give me quotes. The process took to long as I was wanting to get a few quotes on different beds, so I left. Besides that, Elisha was very friendly and helpful.

Angela Ziegler was amazing! She was very helpful and kind!

Excellent service. The sales did a wonderful job.

Donovan was great! He was very helpful!

Zack Eidschun, team leader was very knowledgeable. He listened to our needs and went to work finding exactly what we were looking for.

Sneaky sales. Their prices are way cheaper online and they take advantage of the lower prices to stuff you with other "free" items(which you end up paying for). When you confront them about prices and their tricky sales practices, they "don't know what you're saying". There is apparently MULTIPLE managers so make sure you make a note to yourself, because they'll ask you who specifically you spoke with. They will not honor anything written in paper, unless you set your foot down, otherwise they'll try to add stuff on it such as the Mathis Rewards. Just a HORRIBLE experience overall... they say that they overprice their items because of the in-store experience... well, it isn't worth it. SAVE YOUR MONEY, BUY ONLINE! UPDATE: As you can see the response from the owner below, and I quote "...it can be very confusing for the customer"... I AM NOT A CONFUSED CUSTOMER, I am well aware of your floor prices being higher than your online prices and you use the gap in prices to add on other items to our receipts, such as a "free" $300 rug, furniture protection, and/or Mathis Rewards. It is rude to imply that you are sorry that I didn't understand your sales. Again, SAVE YOUR MONEY AND BUY ONLINE.

BUYER BEWARE - Waited over 10 months for two accent cabinets for my living room that I had to order that were not in stock "due to covid". What started out to be a 4 month wait turned into over 10 months. Now they call and tell me the cabinets are TWO different colors "due to covid". It's not due to covid, it's because of your ordering department screw up. Someone didn't check the right box on the color. I spoke with customer service who informed us the cabinet in the right color is in stock in California. We live in Oklahoma. Additionally, customer service offered to not deliver the one cabinet in the correct color. Thanks for making me wait yet again. We asked for a return call from a Manager to resolve the issue. cannot get a Manager to call me or my husband back. I suggest not buying from Ashley or it's mother company Mathis Brotherssince they can't return phone calls much less make this right.

Our salesman David was very good and helpful. He made the experience worth the hour drive and enjoyable. He showed us everything we wanted to see and steered us away from items he could tell we were just okay with. We will be back for more items when we finish the house. Recommend Ashley Home Store a great place to shop and buy

My wife and I just purchased our first home and it’s always been a goal for us to purchase a nice furniture set together. Donovan and Angela were absolutely wonderful and went above and beyond. We definitely will be coming back here because of them. We have been to several places and this one is the place we chose, they made a huge difference!

Elisha was very amazing she helped us very much. Very helpful and it was very helpful to have her opinion in the things we got. Very patient with us and very friendly. Happy she was able to help us.

Stephen Ryan was a very helpful salesman! We found exactly what we were looking for right away.

We were attended by Zack Eidschun, very nice guy. Attended us as soon as we walked through that door and helped us through the whole process, even offered waters. We walked out of Ashley’s Furniture with a beautiful dining table! Highly recommend Zack Eidschun.

Ashley the sales rep showed me all the options I had that fit the description of my needs. There was no attempt to upsale or pressure me into something I wasn't in the market for. Very accommodating and I look forward to shopping there in the future.

Had a wonderful experience!! Would recommend this store to anyone , the people are very pleasant and willing to work hard for you to get the best bUY they can. Thank you Ashley store for our new couch and chair that will be coming soon.And a special thanks to Shannon Congdon.

Good service and good help

Our sales lady was great every time we came in to look at furniture. She was patient and kind and did all that she could to make us feel very welcome and Happy with our selections... I would most definitely give 2 thumbs up with the Ashley furniture store...❤️❤️❤️

Steph was Amazing….

We called to see if they had a pillow top full-size mattress that was on the website for $299. Upon arrival the salesman said no, then found one, kept talking about being in military, said warehouse was open for 30 minutes. Went to warehouse, manager said it had been closed for 2 hours. We asked for a refund, he said it would take a few days. 5 weeks later I got a bank statement, no refund. The lady at refund office was very nice and knowledgeable, kept apologizing for others. Seems to me they need her to manage the other ones

Elisha and Renier were wonderful to work with. Love their energy and willingness to go the extra mile. They made buying a new bed easy and enjoyable.

Although new Steph Ryan did exceptionally well and I think he already deserves a raise. He was very knowledgeable and super nice as well. When there was something he happened to not know he wasn’t shy to ask for more information from his coworkers and manager so I appreciate that. 10/10 would choose him again. Also the manager there at the time was very sweet and connected with us. She was awesome as well. Great people and great experience so thank you!

Shopping experience was great. Anthony G. , the sales person that helped me was wonderful. I never felt pressured and he was very patient and very helpful. Anthony and his supervisor worked together making sure I received the best pricing, etc. The ladies at the cashier station were also nice and helpful. Great team and great experience. Will return.

Shannon was so friendly and helped me to find the perfect couch for my home. Will definitely go back!

Hayden was very helpful and patient with us in helping us select the bedroom furniture we wanted.

I had the best experience today while purchasing furniture from Ashley HomeStore. My Home Furnishings Specialist was AngelaZ. She was very knowledgeable and helpful when it came to matching colors with my decor. Her professionalism and personality exceed all expectations. It is without a doubt, i will return in the future based on this experience today!

Our sales person was extremely polite and helpful. She took the time to show us several different options and explain to us the various pros and cons of each.

It was great. I got some furniture

The salesperson was very helpful. She explained things thoroughly and was patient. She gave me a brochure for an organization which will pick up my old furniture for free.

It was an excellent experience and Zach was so friendly!

Hayden was a huge help in helping me find the right set for my bedroom. Explained the process for me and set up delivery for. Gave great customer service.

Mr.Hayden Lankle is a nice man. He has a nice personality. He help me out and got me what I wanted. Thank you!

After a nearly three-month wait, we received our furniture. As we've done for decades, my wife offered to pay the delivery crew to relocate our old sofa/love seat to another room. They quoted her $100. A hundred dollars for three minutes of work -- in Tulsa, Oklahoma! Later, the local store called to "find out how the delivery went." When I explained that their drivers are essentially crooks, the CSR went off on a diatribe about how "they're not supposed to do that" and "they don't represent us." Yet she could not point to one document or email we were sent that says either of these things. She called to get my feedback, then got snippy when I gave it. That's fine. It's also the reason I wrote this review. Talk over customers all you want, ma'am. The last word is ours.

Their delivery sucks!!!!! I purchased in Feb or so a table and chairs. They call me to finish paying it off and say I have 24-48 hours to make my payment as it’s come in and that’s how I am able to get it delivered as well as they can only hold it so long. I call and pay the remaining part. They give me dates for delivery 4/16 is what we settled with. Wednesday 4/13 I get a call to set up a delivery date. (Mind you it’s with Mathis brothers not Ashley’s because that’s who you deal with apparently) they tell me it was never scheduled and we settled for today 4/18. I received a text and an email it would be delivered 1030-1230. My dad was here the entire time. I get home from work no table. I text them I get told it’s late. I clicked the link in the original text it says 530-730. So I patiently waited for that as well. 6pm I get a call they are 3 deliveries before they get to mine. Nothing more until 8:30pm again they say 3 deliveries away from me. I’m now mad because it’s late. I work an early morning shift. It’s too late to call the stores to ask and change this. I get another call at 8:53pm saying hey we can go ahead and deliver it we are 20 min from you house. I said ok. I have my dad come over so I’m not home alone with random people late at night. Nobody shows 930 I start calling and they don’t answer. Finally 945 I get a call saying it wasn’t meant for me it was for a customer right in front of me. I said well still just take it back and have it delivered again because it’s too late. At one point in the conversation around 830 they told me it’s possible it could be between 1030-midnight before they could deliver. Who wants to get it delivered this late at night? I mean people work and I have sat around all evening waiting for my delivery. 100% do not recommend them.

Hubby and I were looking for some furniture for his Mancave. The Representative (believe it was Jennifer) was Friendly and attempted to really Help us. Since we're in the "checking around" process, we didn't buy anything that day. However, we have a few more places to look and if unable to find any comparable prices, we'll probably go with Ashley!👍🏾

Eugene King is a very good sales person. He went the extra steps to provide detailed description of recliners we custom ordered.

Found full sized pillow top mattress online for $301, couldn’t make site work to order, called store to see if it they had one, they said they did. Upon arriving Cory greeted us and said he didn’t, but would look, found one, but was $339, we decided to pay $40 extra, we had already drove 40 minutes to get here. He said the warehouse was open for 30 more minutes. We went to warehouse and they said they had been closed for 2 hours. They should have offered to deliver for free, but instead we got, we can return your money after 72 hours!

Excellent customer service.Godson the sales associate was very helpful, patients , friendly. He was awesome in all the way.highly recommend 👍

My experience with Sarah was great. She was honest and listened to what I needed. She was able to direct me to the exact items I wanted. She helped me make a quick selection so I didn't spend unnecessary time in the store and offered multiple discounts.

Very accommodating and helpful in every way!

Anthony did a great job! Thank you all !!

Sarah the sales associate was very helpful and patient.

Don't spend your money here I was lied to and mislead from the beginning and I had to sleep in the floor for a week because they "accidentally" did not know my bed frame was not in stock it took them a week to bring a cheap metal frame that I've had for a month instead of the bed I purchased. Customer service is a joke I've talked to multiple managers and assistants who say they will get back to me the managers lie to you they only want the sales and will tell you anything and screw you over to get it. I don't want any fake replies telling me your sorry and to reach out for assistance . You know who I am. I'm clearly here writing my first Yelp review because you guys lie and don't solve problems. BBB will hear from me as well.

Eugene King is a super asset to Ashley. Helpful, kind, knowledgeable salesman. My new favorite furniture guy!!

Eugene King is an awesome salesman. Ask for him to get personal service and lots of TLC!

Feels a lot better than shopping here 1 year ago. A year ago we felt super pressured and hunted as we walked around the store, but Rio was extremely professional, gave us space without us asking, and did everything in his power to take care of us… all while being extremely upfront with us about everything. Amazing experience

Hannah did an amazing job assisting us only when we needed help. It was refreshing not having someone constantly tagging along while shopping for furniture.

Drove from Okc to Tulsa to see a couch that they didn’t have locally on display. My salesperson Ashley was great and got me all taken care of super quickly.

Amazing customer service! Godson was very professional and helpful. Will definitely be shopping here for all my furniture needs.

Zack was great! We found a couch after sitting in every couch available. He was patient and not overbearing :0) They are going to deliver it to us on Tuesday for a reasonable price too. Will be back. Ask for Zack when you go!

Jennifer was very nice, helpful and knowledgeable. The experience all around was great.

Fast and friendly service I got everything I asked for great customer service lots of options I always shop at the best store in town which is Ashley Furniture

Sarah Webster was amazing. She made the experience so easy and pleasant. We have always returned to Ashley Furniture for the quality and value.

Ms. TT at the Tulsa 71st store was very professional, polite and patient. The three P’s!

I was very satisfied with the assistance I received from my sales rep. He gave me my space to venture out on my own and was there to assist when I had questions. I always leave Ashley's very satisfied.

Sarah was so great to work with!

Shannon Congdon done excellent job answering our questions. Very patient with us while we made our decision. Her time is very much appreciated.

Great selection and staff!

Easy to shop at,sales people are not pushy. Very helpful and confident. Loved the experience.

Polite staff, knows product, great prices.

Wow. Was met with a smile around every turn. Our specialist name is Dolan. Fantastic is the word to describe our experience. Dolan was kind gave us space to look came back to see how things were going. I told him we were just looking weren’t sure if we would buy anything he said that’s fine let’s keep looking. I found a chair I liked and sat there for a long time. No pressure. Yes we purchased the chair. The point is we weren’t rushed or pressured we were able to think talk it over and then make the decision. This was best shopping experience I’ve had in a very long time. Would recommend this location to everyone. We had been to Mathis earlier and told the sales rep we weren’t sure if we would purchase tonight and they disappeared. I realize they are the same owners but a huge difference in how customers are treated. Thank you Dolan and team. Truly appreciate your kindness and efforts. Great job.

Ashley stores have been our go to place! All the sales agents are friendly and helpful- no one is pushy or makes you feel rushed to make a decision! Shout out to Josh and Shannon, but with all of our purchases we have worked with several of the sales folks who have ALL been great! We were in need of furniture in 2021 with supply chain issues and Even the managers-Cody and Don, have spent time with us to help us find what was available/in stock. Most recently, we went back for a side table and even the cashier was super helpful (I believe her name started with an A, sorry I’ve forgotten now). Everyone is helpful, are always smiling. I’ve enjoyed purchasing furniture at Ashley and would highly recommend folks to check them out!

Angela is awesome! Thanks for your help!

We went in looking for a lift recliner, and Dolan found just what we wanted, and at an excellent price. Very pleased with the store.

Godson was the best sales man he got us the best products at the best price i definitely recommend Ashley especially for Mattresses!

Ashleigh was amazing she didn’t rush me, hound me or stalk me!!! She let me take my time and look and answered all my questions.

Friendly customer service.

Alot of vehicles, not customers.

Godson was great, let us look around no pressure no hassle, and when we were ready he did a great job walking us through the purchase of our new furniture! Highly recommend!

Hannah the young sales women was very pleasant to work with. She answered all are questions and gave us space to walk around and decide which sofa we wanted. I would recommend this store to anyone looking for furniture.

Wasn’t pressured and Zach was awesome. Got what we wanted and had fun doing it.

Just spent a WHOLE lot more than we wanted to, but we did it because our sales person was awesome. Thank you Sarah for not being pushy, being informative, helpful, and an all around pleasant experience.

Salesman Kevin Becht was very helpful, friendly, and got us exactly what we needed. Very thankful he was there. Wouldn’t have found this dining set without his help.

Cory did a great job helping us. He did everything possible to help us make a good buying decision. We’re looking forward to receiving our furniture.

Kevin was outstanding in helping me pick out a couch, rug, and ottoman for my new apartment! He was also very knowledgeable on the all furniture I was interested in. I would 10/10 recommend Kevin

The employee Kevin was great help!! Took me to where I needed to go and wasted no time with me!! Plan on coming back for sure!!

Everyone is extremely nice, we came in a little bit before they closed without realizing and Jordan greeted us with a smile and showed my fiancé and I to exactly what we were looking for anyways. We are very happy and would recommend! Thanks again Jordan for being awesome!

Ashley HomeStore was a absolute wonderful experience! The Home Furnishing Specialist, Zack Eidschun was so helpful! They carry quality furniture to fit your budget!

Ok, but didn't have what we were looking for, found out that they are just a look at place, you still have to go to Mathis Brothers to pick up what you want.

I am so disappointed in Ashley’s furniture on 71st in Tulsa. I bought my home 4 years ago and for over 4 years I have bought every single furniture from Ashley’s furniture. From my bed sets, to drawers, to dining, to 2 sofa sets. The sales person I dealt with was great and he sold me everything. Every time I went to buy something he was who I worked with. However I will say in this situation, I am just disappointed in him, his sales manager, and all of Ashley’s furniture’s customer service department. I was sold all these items along with their “insurance” plan that was supposed to cover me for 5 years. I was told they would come out for cleaning, to take care of any tears in the couches, and to replace if the item couldn’t be repaired. Will I never had to call them until today to ask that they come out to take care of some cleaning on a stain. When I called my sales person told me I’ll have to call within the 30 days that the stain happened. The stain happened two weeks ago. Customer service refuse to help me. They transferred me to two managers who also refuse to help me because they said they switched their cleaning company the year after I bought my insurance plan and it had changed from 30 days of the incident happening to 5 days. The manager (Stephanie) said she would call me back and didn’t call back at all. 2 days later my sales rep called and said there is nothing they can do for me. So basically they’re telling me I’ve spent thousands of dollars, I’ve also sent lots of busines to my sales rep from my family members (sales rep knows exactly how much business he got from me), bought a protection planned that is supposed to cover me for 5 years and now it’s tough luck. Thank you for your money but we refuse to help you. I have never had to deal with such a big franchise store like Ashley’s furniture who is also link to Mathis brother’s who made me promises when they got a sale from me to now telling me they refuse to help me because their policy changed a year after I bought my furniture. I will not only take my business elsewhere now but I will also make sure to tell my friends and family to take their business elsewhere as well.

Great experience. Love my new furniture. Kevin was helpful.

Kevin was very informative and knowledgeable. Noone bothered us when we wanted to look around. Kevin helped us get a great price. It was just a little too hot in the store to be comfortable for us.

David Skinner is a classic act. Super helpful and informative. No pressure and listened to my wants! Hands down a great experience!!

My sales girl Amber Burroughs did an awesome job finding me the perfect sectional!! Big and oh soooo comfy!!

Had a great experience! Really excited about the furniture and we had such great service from David!

The Ashley salesperson was helpful and not pushy. However he failed to clearly disclose a charge that is added to the sale, which I did not see until I got home and carefully reviewed the sales agreement. The store automatically adds a $99 “rewards” charge to the bill which provides a discount on future purchases and delivery costs. When I queried the salesperson and the store manager by phone they both said that’s just store policy - with no option to opt out. I would not have signed the agreement had I been better informed of this mystery charge.

Good customer service!

Tolu was amazing to work with! She was knowledgeable and informative! We enjoyed her and she made our buying experience a pleasurable one! We cant wait to come back and see her for our next purchase! #ToluForTheSale Ask for her...you wont regret it!

While it has taken a bit to get all of out furniture in, we realize it is not the stores fault. They are working hard to make sure you are happy. We will definitely get furniture from them in the future!

Dillon Chambers was great! Easy to work with not super pushy like most sells people. Told him budget and what we are looking for. Dillon was very helpful. Very happy with our purchase Sectional was on back order but they delivered in 8-9 days.

Process to buy a couch was easy and quick. River is very personable and kind. Great store.

Salesman was very helpful in showing me the options available with the features I was looking for.

Great customer service and quality products. Easy to work with on financing also.

The employees were personable and informative. They didn’t try to upsell me and even advised me against buying something I didn’t actually need! Will definitely be back next time I need something.

The actual buying and shopping experience was fine. There were no inconveniences or issues in choosing our furniture and having it all delivered. It was a little disheartening to see the price difference for the same product from Ashley online be over $300 cheaper and that the actual store has no obligation to match that price.

I hope this helps someone. Two things that I will note before continuing with this review. One, I fully acknowledge that there is a pandemic going on. Second, I felt like our “day of” buying experience was satisfactory, although I believe we were bamboozled with a facade. Our family purchased our dream home in June. We went to Mathis Brothers in hopes to find everything that we wanted for our new home, mainly bedroom suits for the children. Too many sales people followed us, and I felt like I was in a bad episode of SVU. After leaving this place, we went to the more intimate Ashley’s Home Store. We were appropriately greeted, and given time to look before speaking to someone. We knew that some items we chose would be delayed arriving, but it was all discussed before making a purchase. The items that were currently back ordered were approximated to arrive within a month. As long as our kids had beds, I was satisfied. We scheduled a delivery date and a couple days later, my husband went and finalized the payment details. The day before our scheduled delivery, my husband and called to confirm delivery and a time. We were told that delivery had been canceled, as they didn’t see that payment was made. After several managers and a lot of patience, it was determined that they had incorrectly figured things, and we were good to go. While expecting that delivery would continue as normal, we were sorely mistaken, they backed us up a full week! With no options presented, we waited the week. Come delivery day, we received multiple incorrect items, broken pieces and not even half of the items we were told we would receive. It took 3 deliveries for them to get our correct items and get items fixed. A month later, we called to determine the estimated delivery date of our back ordered items. We were told “a couple weeks.” Mind you, we have had to argue cost on items that we didn’t purchase, yet they didn’t want to remove from our bill because “they were delivered to us.” Many calls and months later, 5+ to be exact, we were told our last item arrived. Delivery was set for a week later. Since my husband and I both work, and they couldn’t work around our schedule, they decided to leave the piece without someone to sign. When arrived home shortly after delivery, I went to inspect the dresser to find that the top drawer scraped the second drawer and the second drawer wouldn’t glide properly. This could be seen as a minor infraction to some, but when you pay the outlandish prices that we paid and have waited this long, you almost expect near perfection. When Ashley’s was called about the damage, they first said that the piece couldn’t be replaced because they were out of stock. When my husband demanded that the piece be fixed or us credited our money back, they said they would contract a third party company to fix it. The next call was Ashley’s telling us it would be over a month before the third party company could fix it. That was unacceptable and we let them know that. Suddenly, they could come pick up the piece, take it to be fixed and return it within a week. To get to this point, it took being VERY vocal and demanding, with management acting nonchalant. My husband asked what type of reimbursement they planned to give us, knowing that we have waited close to 6 months for our home to be complete, and still not reaching that status. We were informed that they would love to offer us a gift card. Why would I want a gift card after all this hassle?!?! Out of curiosity, we inquired about how much they were offering? $50! Seriously, that might buy one of the display items that mimic something spilled!!! I feel that it is needless to say, this has been one of the worst buying experiences I have ever encountered. While I know that the loss of my business will not bankrupt this company, I hope that the review I am leaving will alleviate some trouble for other people, so that their new home buying experience won’t be overshadowed by furniture negativity.

My salesperson Tulu was very helpful without any pressure. Found the exact recliner I wanted.

Prices to high

I want to change my opinion. We had no problem with the furniture we purchased. We have problems with the billing. Our invoice says we were getting deferred interest for 12 months and were told we wouldn't be billed for about a month. Not true. Synchrony sent an email saying our payment was due just three weeks after we bought the chair and we hadn't even got a bill. Then our bill the second month did not reflect the deferred interest, it charge us. When I spoke to Synchrony, they told me it was Ashleys problem. They didn't code properly. I spoke to Ashleys and they said it was Synchronys problem. So I called them back just to call Ashleys back. So I ended up doing a three-way call with Synchrony and Ashleys. So now Ashleys mgr, Cody, said he was going to have to talk to his GM because they couldn't figure out how to fix their mistake. That was two weeks ago. Chris left a msg last week saying they were still working on it. Now I cant get neither Cody nor Chris to contact me. I am being charged interest fees that need to be reimbursed and my account hasn't been changed to deferred. My original documentation reflects the deferral of interest but Ashleys did not process it properly with Synchrony.

Service was great. Thx you.

nice customer service...Thank you Matt. Simmons

No pressure! Loved it. We were able to shop and make our own decisions without anyone hovering over us. When we were ready to purchase, just went and found our salesman. Great experience.

Customer service is excellent!

River my salesman was very knowledgeable and alot of help! 5 star service all the way around!

Great service! Good sales and discounts! Quick delivery even when COVID slows the world down! River was great and very helpful and knowledgeable!

Race, our salesman was great! The service after the sale, not so much. We were told in advance that the sofa was on back order but should be in by late July (we ordered in May). Late July comes and now it’s going to be mid August and so on. In October we were told late November, now it’s end of December. All current advertisements say “we have everything in stock”, this is absolutely false!

Our sales associate was very helpful and not in the slightest overbearing. We were able to find exactly what we needed. Would definitely recommend them for anyone looking for furniture.

We had Godson take us around the store. We had a good idea of what we wanted. He helped us find the lowest prices available. He allowed us to bring furniture from different area so we could see how the pieces we liked matched together. Also, it all felt like low pressure on making a purchase. Very pleased with our overall experience and happy with the pieces we purchased.

The questions I asked were answered fully and more information was given to help me better understand. I was greeted right as I walked in by my salesman; which I told him what I needed and my reasons, he took me to a few beds off my explanation and was finished under an hour. Always good experience here.

Painless experience and matched pricing I found on line including “HONEY”!

Chris Johnstone provided excellent service in helping us find a new end table. We really appreciated all of the comparisons we asked of Chris and his patients with us. We will ask for and recommrnd Chris to all of our friends. Ron

Shannon, Jessica and Eugene were amazing to work with! My wife and I had a tight timeline for delivery and lots of details to process. Their team worked together effortlessly to solve several dynamics proplems quickly and proposed reasonable solutions. I won't buy furniture again without going to this team first.

Our sales people were phenomenal and Angela at Ashley provided amazing customer service! We love our purchase and will shop there again. 4 stars due only to not receiving proper paperwork with our large purchase. But all else was great! Angela saved the day!

Tolu was great and helped us have a great experience. We’re old Ashley Furniture users, but our experience during this purchase was great giving all the challenges with Covid and supply chain. Glad we were able to find something in stock and assisted by such a great sales person like Tolu.. Thanks again

Our visit to the Ashley store was very pleasant and we were greeted by Eugene who was very friendly and professional and he steered us in the right direction in the store and he was very helpful in the items we were inquiring about, and we selected the items we wanted and Eugene helped us through the entire process. I highly recommend this store and Eugene was outstanding!

Cory J. was very patient and helpful with us. He also wasn't pushy at all which is a big plus in my book.

Great service and staff is helpful without being pushy!

It was a pleasure having Sarah help us find the perfect headboard for our bedrooms. Thank you 😊😊

Great shopping experience. Cory was great. No pressure sales.

Eugene was. Our salesman. He told us where to look. He checked with us. to see if we had any questions. When we picked our furniture. He was a big help answering questions.

Hard to find anything in stock, but Hannah was able to find everything we wanted with quick delivery. Thanks Hannah and crew for making it happen!

The quick assistance as soon as you walk into the door. The large floor of furniture available. Friendly atmosphere.

Friendly salesman (Cory).

Bought a purple mattress combo, thinking it was a purple adjustable base, but it was Mathis brothers version of a adjustable base. ($3800) Told everything was in stock. Went to pick up everything and they failed to mention the mattress cover is on back order, which was $299. I got it refunded, but was told my 60 day comfort plan is voided. Got home, realized I didn’t have an instruction manual to the base, and the hinges to the base were broken. On top of that we had boot marks all over our base. When I told the customer service rep, they told me I would have to pay the delivery fee to have them pick up the old and deliver the new, in 4 days. Will never buy from Ashley home store or Mathis brothers again.

We had a wonderful experience with Chris at the Ashley Home Store on 71st in Tulsa. He listened to what we wanted and went above and beyond to get us everything we needed, while being clear about wait times for a few of the items we ordered. Overall great experience!

I had a great experience at Ashley. My salesperson River understood right away what I was looking for. He allowed me to shop unpressured. He gave me some suggestions, then guided me through pricing and availability without trying to sell me something out of my price range, etc. It was probably the easiest and quickest furniture purchase I have ever made and I am very happy with my decision.

Had a great experience today. Zack assisted us (did not hover/was not pushy) and we found exactly what we needed at a reasonable price. Unfortunately, some of our pieces were at the warehouse, which was closed the day of our purchase. Who closes a warehouse in the middle of the week? Dear management, can you get creative & maybe rotate some schedules to have someone available when the stores are open?

Had what I was looking for, for a reasonable price. Will shop here more often.

Ashley is my go to store when I want to beautify my space. They have quality furniture at affordable prices and great customer service. I thank Ashleigh for her warm welcoming spirit in helping me w my purchase. I forgot the expert in mattresses name on 71st Street 🤫 but he was amazing to w helping me w my king size motorized bed

Jordan was phenomenal!! Went out of his way to help us get the mattress of our dreams!!

Roxy was a great help and she's also a very nice person to work with.

I've been looking all over for just the right sofa and new mattress. DILLON C. was my salesperson. After me changing my mind about a hundred times, Dillon, stayed with me as my order changed, went waaaaaay above and beyond with customer service and satisfaction, was patient, respectful, and got some good deals for me. Bravo Dillon, his manager, and the wonderful ladies in finance. This is where you want to buy your furniture. Thanks, Dillon and staff! Melanie F. Tulsa

I rcvd a 10 % coupon in mail. Thought they price matched. No, only mathis brothers. But since they don't carry my item in stock, it becomes a special order. Therefore, coupon can't be used on special orders. So, I'm going to sunshine furniture where was cheaper than Ashley even with the 10% off and in stock. Don't waste your time.

Good customer service with a nice selection.

DO NOT SPEND YOUR HARD EARNED MONEY AT ASHLEY FURNITURE! We purchased items in May. We have been pushed around and lied to SO MANY TIMES! We have received our pieces at different times. When something does come in, we have to call and keep track because, God forbid, the store call and let us know our items are in. We have been told a date for our remaining items multiple times. Now we are being told it will be at least another month. After our last review, we were granted a measly gift card, that we CANNOT USE UNTIL ALL ORDERS ARE IN. Seriously? I understand the pandemic delays. I am more upset that we were lied to on more than one occasion. Ashley furniture treats you like they don’t need your business, SO DO NOT GIVE IT TO THEM.

Purchased a bedframe for our king mattress. The hinges recently began to give out. I reached out to Mathis brothers and Ashley which directed us to our warranty just to be told it was useless and nothing can be done. Now I’m out more money again.

Approval was pretty quick, not a lot of paperwork involved. Sales Associate name Godson was professional, helpful and had a good attitude.

Very friendly and knowledgeable staff. I would go back again.

No hassle no pressure sales. Associates are very friendly and always greet you at the door.

Zack was so patient and helpful, even with our crazy three year old who couldn’t sit still.

This store has such a variety of wall and floor accessories. I was impressed. Found an unusual mirror to go with a bedroom suit. The person who helped me was so friendly and helpful.

Race Walker was a great sales associate. Was not pushy, he listened, and truly helped find the perfect couches for us. Will definitely be going back and working with Race again.

PROBABLY ONE OF THE WORST PEOPLE TO ORDER ONLINE FOR !!! I ORDERED BACK IN AUG MONEY WAS TAKING OFF MY CARD THEN ALL OF A SUDDEN THEY TELL ME MY ORDER WAS CANCEL WHEN I BEEN IN CONTACT WITH A ANGET AND THEY TELL ME AT THE LAST MIN THEN GOT HUNG UP ON BY THE CALL CENTER STAFF NEVER AGAIN

There were so many different selections to choose from. Whatever your taste, Ashley’s HomeStore has it. Super friendly staff! Will definitely return!

Sometimes people are " just looking" let them look

Having not purchased new bedroom furniture in quite awhile, I honestly didn’t know what to expect, but Elisha at Ashley Furniture walked me through everything. She was very helpful, patient, knowledgeable and most of all, laughed at my silly jokes. Elisha truly took the experience of buying furniture from a chore to fun. She knows her stuff and was never pushy. She and her manager got what I felt was a good deal. Definitely ask for Elisha when shopping at Ashley Furniture. 😊

Corey was great to work with. We got exactly what we came in for and for a great price.

Very pleased with our experience. No high pressure selling, yet Josh B. was very helpful. And, in spite of the furniture supply shortage, there was a good selection of in stock living room furniture.

We went to Mathis Brothers first, looking for recliners and of course what we wanted they did not have in stock. We decided to just drop in to Ashley and River greeted us at the door, took us to the recliner section, was immediately able to get us what we wanted, IN STOCK. GREAT prices and EXCELLENT CUSTOMER SERVICE from River and the cashier!!! Will DEF come back!!!

Very helpful!! The salespeople were helpful, knowledgeable and not pushy. I will definitely be back and highly recommend Ashley Homestore

Bought our kitchen table from here several years ago with no issues at all so we decided to return for new bedroom furniture. It has been an absolute nightmare this go round. Sales was great overall. Financing was the biggest crock. Finally got everything taken care of and was told most of our items would be delivered today between 12:20 and 2:20. My husband blocked his work schedule to be there. He received a call from Ashley stating the men were in BA and was headed our way right away. 2 hours later my husband called to see where they were when he was told the address was incorrect so they would have to deliver another day. (I called yesterday and told them the address so it would not be sent to the old one we had on file).

Thank you Sarah and Aaron for helping me get my new furniture. You two were fun to work with. If the deals are good the next time I am looking for something I will be back.

River was really helpful and knowledgeable about the products and payment options.

Purchased a bedroom set at the beginning of July paid in full, was promised it would be in before my move in date. Was updated that my items have not made it in until the day before they were supposed to be delivered. Couldn’t find out or tell me how long my items would be in. Called in to the manager and he couldn’t answer nor did he try to do anything to rectify the situation. Finally when my items came in the sales lady was scheduling a delivery and told me that she could not schedule a time or give me the time they would deliver. So not only did my things come in late but I also had to take time off work to even get my things! My time should be taken in consideration given the situation. This place is a poor excuse for customer service. Will not be spending anymore more of my money here.

We had a good experience at Ashley with Tolu today. She was friendly, knowledgeable, and took the time to make sure we got what we wanted.

Lots of choices

After a day of looking in other stores we were of course glad to finally find what we were looking for at Ashley but what was even better was the salesman that helped us was simultaneously wonderful company, full of information and didn't hover like a discomforting helicopter. A day that made furniture shopping feel like hell was changed into a simple shopping experience where even the paperwork was made semi enjoyable.

Sales experience was great until the sale was final and we got out the door, peices of our order was missed from the salesman and had to be added to our order later, salesman will not answer or return calls or text messages. The date for our last peice of bedroom furniture keeps getting pushed farther and farther out. I will NOT do business with Ashley furniture again.

The Staff is always helpful and I appreciate their expertise. Love shopping there

Always a great experience here! Friendly salesmen, not pushy or too hover-y.

Had an awesome experience at Ashley’s Furniture here in Tulsa, OK! Cary helped us new home owners and was extremely patient and helped us get exactly what he wanted for the right price. He was amazing!

Ask for Scott. He helped us right before closing and didn’t rush us. We bought a big sectional. He was very knowledgeable and helpful!

Jae’Don Freeman was great to work with!

We had a great experience! Staff was very helpful and kind! We will be back!

From the entry into the store was a very warm and friendly experience! Our sales man was very helpful and knew his business

Good place, good deals

Amazing customer service is fantastic over the top i would recommend to everyone

Great place to buy furniture, our salesman Mr Morgan was adept at answering all of our questions and getting us what we wanted at a great price.

Scotty was helpful and knowledgeable without being abrasive or pushy. He was the perfect blend of knowledgeable salesman and giving space to be able to talk to the rest of my shopping party. I had to call my husband who was not able to be there in person and he was wonderful about stepping back enough to let me have a conversation without being intrusive. His personality made the whole experience fun and welcoming. Will definitely recommend and shop here again!

Worst experience ever! My salesman was great. I purchased a sofa and a loveseat. They arrived July 1st. While he was putting sofa together he noticed that the pieces would not click in right so he called warehouse immediately to let them know and they said they would send out a new sofa. Once he left I try to recline on the loveseat and it got stuck. The cup holders were also dirty and you could tell that it was clearly used. I called them and they said they would bring new loveseat with the sofa. New furniture came July 5th however only the loveseat was new. I was told they would bring new sofa once it was in stock. Called on July 21st since I never heard from anyone and was told a new sofa was in stock. Deliver was set up for July 23rd. Once again a used sofa was sent to me. Called the warehouse and was told once in stock they would let me know. I asked to speak with a manager at 2:47pm and I have not heard from anyone since. I paid for new furniture not used furniture and truly amazed that they keep sending me used furniture. I have NEVER experienced anything like this

The first two times I shopped at Ashley’s, David Webster helped me and he was AWESOME!! My couch was delayed over 2 months and he regularly checked in with me to keep me updated on the status and when to expect it. This last time I came in to buy a bed and got a different salesman. He told me that it was delayed about a month. It’s now been over 3 months and half the time when I reach out to him, I don’t get a reply. Very frustrating, especially when I had such a great experience with David!

Great service nice place price are kind of high

Chris is professional, polite, kind, caring, assertive and efficient! Seriously the best! Thank you for your help!

Great service

Jea’Don did an amazing job helping me find the best couch ever it was like a cloud to seat on !! I have been looking for almost a month and half at about 14 different stores and was done and he took me straight to my dream couch and had it in stock too !!! What a great place and great customer service,Thanks so much.

Great selection cheap prices

Nice place to shop for furniture especially if it's your 1st apartment. The prices are reasonable, customer service is excellent and you have many options to choose from.

Shannon is AWESOME. Prices r reasonable. I didn't hav 2 wait an b4 making the purchase. She wasn't trying 2 make me spend 1200$ on a recliner. I told her wat I was willing 2 spend n she respected that.so yes go 2 Ashley on 71st n Tulsa n ask for SHANNON CONGDON. Super cool n understanding sales woman. Only thing I didn't like was their delivery prices. But I guess that's why ppl need pickups.

Had the best experience with Sabrina! She helped me find exactly what i needed and i was in and out in under an hour! Will be going back for future furniture needs

The selection was great, and the prices were fair. Cory was very knowledgeable and helpful, pointing out lots of worthwhile factors to consider when investing in new furniture for my home.

Very Helpful sales associate. No pressure to buy and overall very professionally handled.

We ordered our sofa a month and a half ago and was told it would be delivered this week. When we called to check in we were told it had been pushed back two more weeks. I work in furniture and I understand lead times are crazy right now but I also feel like Ashley has been deceitful and not communicating. At this point I'm just beyond frustrated and would love some communication from the store...

Excellent attention. Zack took care of us. The credit application was smooth. The variety of furniture was fantastic.

Lots of items to choose from and friendly salespersons.

The salesman did a fine job. I paid $500 for a coffee table. I picked it up from the warehouse and got it home and two pieces were missing. I called customer service and they were very unprofessional. Won’t give me a time or even email confirmation that my pieces will arrive or when they will arrive. So I’m basically stuck with a coffee table that I can’t use. Very unprofessional.

Great service from Scott and a great holiday deal.

Zack was very helpful and courteous. Great overall experience shopping for furniture.

Awesome experience! Salesperson was very helpful, gave me the best possible pricing, a checked availability on everything before I ordered.

Jonathan our salesman and Jon the manager were great to work with. We were in and out quickly. They answered all of our questions and informed us on things we did not think about. I would highly recommend to go see them. Products were all in stock, and it only took around 15 minutes to get loaded.

Really good customer service everyone so helpful and super nice

David was great. Moved tables to make sure they looked good together.

The sales associate Jae’Don Freeman was awesome and very helpful. Took care of my wife and I in a very professional manner

Very professional, courteous, knowledgeable about product we wanted.

A huge shout out to Angela at the 71st Ashley Home Store!!!! She went above and beyond to help with our delayed order. We appreciate you so much!!!

After waiting more then a year to furnish our new home and getting know where but being told due to COVID I would have to wait till the end of the year. I would not be getting the furniture I wanted. I decided to try again with a special family event coming. I went into Tulsa Ashleys store to see if they had something different I might fall in love with. The sales associate TT was excellent she was friendly and NOT push at all. She listen to my needs. I had been looking for the texline collection which I called all over for and was willing to drive to OKC to pick up myself. I was told it would arrive in 20+ weeks. With a very important event quickly coming I wouldn't settle for anything else I didn't want anything else. Ms. TT and the Tulsa Ashley manager found all the pieces to the set in multiple stores and had them shipped to my home in 7 days. Thank you TT for your help. Looking forward to doing more business with you again.

Had a great experience with Ashley Furniture! The sales Rep Chase did an amazing job at helping me find what I wanted! Highly recommend!

Their furniture may look nice but it is NOT good quality at all. We bought a bed and it’s only been 2 1/2 years and it already broke, where the bed frame is held up. Nothing like laying on your over $1,000 king bed and it break on you, so yes I’m writing this at 4:30am. This isn’t the first time we’ve had to fix something on this bed (the wood beams underneath the bed broke before too), so you can imagine how frustrated I am. Mind you I’m 6 months pregnant having to figure out a way to sleep before having to wake up for work tomorrow, this is just ridiculous. Meanwhile you have beds that last some people 15+ years (my mothers bed set for example). Not to mention even from the very start of delivery I had to have them replace parts of the bed because it was cracked before we ever even got to use it. Same with the couch, there was already something with the couch and we had to get a replacement. I’m not just a complainer, they truly use cheap material so save yourselves the trouble and get better quality furniture store, it’ll last longer. You’ll remember this review when you find yourself in the same situation. Don’t say I didn’t warn you! *Update* I got the new part sent to me previously when the bed broke and here we are again a little later and I am 9 months pregnant this time laid in my bed and a few minutes later BOOM the bed broke AGAIN! I had to sleep on the couch at 9 months pregnant🥴

Race was busy with another customer when we walked in, but very quickly got to us before we even finished walking through the whole store. We explained what we were looking for and he was very quick to show us a couple items and even explained we could custom order certain pieces. We came down to two options and he let us know both pros and cons to each. Which is amazing that he was completely honest about everything and didn’t push us into something we didn’t want. We were there less then an hour and already made the whole purchase and got the lowest deal possible with his help. For being a plane mechanic previously and only being at Ashley’s for a little while, he knew his stuff and claims he loves it. We will certainly be going to the 71st and memorial location to see Race from now on with any future purchases!

I bought a twin sz. mattress. When I tried it he laid it down on the floor for me to try it. I did. After testing several I purchased one. Now that I have it I realize that it has not enough substance. It's pithy and I don't like. I had to leave town shortly after and I feel like they won't take it back. I don't think I'll shop there again.

I was so pleased with the service I received from Ashley on June 5 and went back on June 5 again. I went to the store on 71st in Tulsa. Godson Muklounye was my Specialist- he was wonderful to work with!!!

I went to that home store and bought a couch from them online. It was supposed to be delivered to that store by August 8th and even now hasn't arrived. 20 days past the delivery date. Be careful ordering from them online.

Great customer service! Shannon was great! We will be back

Tried serum ! No. Impressed. Didn’t see any change in face