Ashley Store | Tulsa, OK 74133
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Tulsa, OK represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Tulsa, OK is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Had a great experience working with Brittan6 Smith today. She's a great salesperson and got us a good deal on our new furniture.
Shopping at Ashley Store in Tulsa, OK was a pleasant, stress-free experience thanks to Melissa. She is helpful, knowledgeable, efficient and most of all friendly. She made sure I got just what I wanted at the best price. Will definitely be back to shop for my furniture needs.
Andrew and Kora did a phenomenal job all around. We will be back for more items soon
Sales Person was Cora and she was excellent. I bought a mattress and sofa table. Very professional and explained everything to my satisfaction. I would definitely buy something again from her.
Sales person was nice and helpful, but the quality of the items I purchased was disappointing. Really thought I would get better quality for the price I paid. I will not be buying any more Ashley brand furniture.
My sales associate Cora was extremely polite and very helpful.
Fantastic experience. Cora was the best followed by River. Very friendly and knowledgeable. I felt right at home. The whole staff is like a family, the best people. I would recommend them to everyone.?
Went in today to simply grab a new pillow and after talking with River he rang it up to the front desk and either him or the receptionist rang it up wrong, had to go over to Mathisbrothers where a guy put it my back seat through there loading center, once I got home it was a queen not the king we talked about. I went all the back up to the ashley location to wait almost an hour before they could get things figured out and sorted.. then had to run back over to Mathis to pick up the correct pillow. Won't be back to the 71st location as they do not pay attention to details..
Salesman and staff very helpful finding what I want and store is beautiful and full of things to look at and try!
David treated me like a CEO right when I walked in. He was extremely informative, and fun to talk with. Highly recommend if you want to work with an expert for your furniture needs. And even though I'm broke, David gave me multiple options that would work closer to my budget. No pressure, just a great experience!
Extra charges on final bill and damaged my property upon delivery and refused to fix it. I'll never shop here again.
Went into the Tulsa 71st store on 7/20/24 and placed an order for a bedroom set. Everything was about $1400. Ryan was the gentleman who helped me. At the time of purchase I was told I could have it delivered by 8/3/24 that date changed over and over again. Very frustrating —🙄 Today as I type this review it’s 9/14/24 and I have yet to receive my bedroom set. Each time I call and ask about cancellation I’m advised of the 40% restocking fee😫. Today I went into the store and the date has now been moved to “the first or second week of October” !!! 😔 Lexi helped me today and did state I could get $100 off my total and a temporary bed frame plus free pillows to hold me over . I was also promised if the set isn’t deliver by “the second week of October” I could THEN get a full refund without the restocking fee. 🙃🤔 I’m a young college student in my first apartment sharing my experience in case it’s helpful for the next potential buyer. To be fair customer service has been fair to good—- good on the day of sale and of course polite today… fair when calling in between those times asking hey, where is my bed??? 🛏️ IF I don’t have the bed until the 2nd week of October that 10/12…. Never imagined my first furniture purchase would take so long. Not the best experience for myself and will not likely be back to Ashley Furniture #Adultingsucks
Thank you April! She’s the best and always super helpful!
Everyone was very helpful
My favorite part of buying from this particular store was the levels of customer service that April went through personally to see that I was a happy customer. Can't say enough about her, tell April I sent you to see her when you need great customer service!!
Brittany was extremely helpful and friendly.
Tyler was great and professional! We look foward to getting our new furniture delivered soon.
Wonderful staff very nice and welcoming. Had the best salesman and enjoyed my experience. He went over everything and explained all the options.
Talon Martin was a wonderful young man with an amazing attitude. Knowledgeable. Made sure all my questions were answered. Pleasure to work with.
My experience at Ashley furniture on 71st street was great. The sales lady Roxy Perryman and the store manager work together with me to get the best deal possible. They offered everything that was available from the protection plan and the info on the rewards program that gave me the best deal that I was happy with I would highly recommend them and Ashley furniture to anyone needing to purchase furniture for there home.
No hassell sales people, very helpful and fast! Eyan is the best!
Melissa Perryman in the Tulsa location was absolutely incredible. She was so nice and kind from the moment we walked in the door. She had lots of knowledge with the questions my husband and I asked. Will absolutely be back to this location because of how wonderful of an experience we had. We live in Sallisaw, Oklahoma. We drove an 1 1/2 to the Tulsa location instead of the 45 min drive to Ft Smith. When we originally went into the Ft. Smith location we walked around the entire store with not one person coming up to us to help us. When we got into Tulsa we first went to a different furniture store but I truly wanted the set we had fallen in love with when we were originally in the Ft. Smith store. We are so very glad we gave Ashley another chance by going into the Tulsa location. We will never shop anywhere else for our furniture needs.
Was out shopping today doing some price comparisons at different stores for a new mattress. Walked into Ashley and was greeted by a hostess at the door. She started Immediately asking me why I was there and what I was looking for. I answered a couple questions as she followed me around the store then told her I would let her know if I had any questions. Within a minute there was a sleep specialist giving me the third degree about what I was looking for and what I was willing to commit to. The conversation quickly went to am I going to feed my 5 kids tonight or am I going to get a good night sleep. I’m out looking for about an 800 dollar mattress and they’re trying to sign me up for a 5 year payment plan on a bed.😂 I literally ran out of the store. Sorry, but seriously, learn some space and boundaries. If I want your help I promise I’ll ask for it. If I tell you I’m just looking leave me alone.
Professional, welcoming, affordable and quick service.
Very friendly and professional staff. Juan and Eyan were amazing.
Julio did a fantastic job. Great communication skills and very kind.
Very good
I was very happy with the young man that helped me. He was very friendly and had a lot of information to offer me!
Had a wonderful experience with no pressure, but very helpful.
Melissa was very nice and helped us have an easy purchase.
The personal are friendly and knowledgeable. They explain the different options that the have and helps you to take the better decision
Stopped in for funsies a while back and ended up getting a new sectional thanks to Joshua Metiz! He was so friendly and kind and even sent us a letter <3 Highly highly recommend this store and location but especially for their friendly associates!
On 7/22/25 I went to Ashley Home furniture to look into purchasing a sofa and loveseat. The salesman showed me a couple within my price range as well as their manager. I asked about a delivery fee and was told there wasn’t a fee to deliver to my doorstep but if I wanted them to assemble the furniture and bring it inside I would have to pay for the elite deliver and it was around 280 something. When my wife arrived I showed her the couches and explained the delivery process. We asked the salesman if it was hard to assemble and he never gave us a straight answer. We went ahead and agreed to do the elite plan to avoid putting it together. The furniture arrived on 7-29 already assembled and in plastic wrap. I called on 7-30 and spoke to multiple people about this and they said they provided the service by bringing it in. I said I wouldn’t have agreed had I known it already came assembled and the manager asked if I would have just let them leave it at my doorstep and did I live in an apartment. I told them I live in a house and that was besides the point because they gave me false information to sell me a service that I didn’t need. I would have had them leave it at my doorstep if I had known it was already assembled. Looking at my receipt I was charged 149.00 for a delivery charge and 139.00 for the elite delivery so the original statement of it being free if left at my doorstep was also false.
Wonderful service, from store to pick up! Everyone was very helpful, friendly and very professional!
I really enjoyed the store as soon as we walked in. It was not overwhelming, and it was easy to walk around. The employee who helped us was Josh. He was very informative, and made the buying process easy. We were in and out with a nice living room set in less than an hour. I would highly recommend checking them out.
Kyle was very patient and helpful.
I love this place Mario was awesome he helped my sister find her dream couch Tulo was amazing on financing very happy with this store
Great customer service!
Talon was very patient and helpful with me.
Very friendly! Great customer service. Ton of selection
Salesman rushed us.
Tyler went above and beyond to make sure we found the perfect couch for us! We will absolutely be back and hope to have Tyler help us again, he was amazing!
Everybody was great Angela and Tyler help me very patient with everything I had to deal with Tyler is the man that has helped me every time I’ve come in
Nos atendió Juan excelente atención 10 de 10 recomendado
River was excellent at answering our questions and at being available to answer questions with out hovering. Very knowledgeable and excellent to work with.
Extremely helpful and knowledgeable. Dedicated more time to helping me than the other furniture stores have. Excellent customer service! Thank you!
DC helped us out today. He was very professional and informative, without being a pushy overbearing salesman that you want to run away from. We had a big checklists of what we were looking for, with about a million questions and requests, I kind of felt bad that we were being so needy. But DC took his time explaining things until we were comfortable. He helped us maximize our budget and get the most bang for our buck. I'm so grateful for his patience and knowledge. Thank you DC!
Mario was excellent at Ashley furniture store ! He was friendly and helpful ! Thank you Mario for making our shopping experience so pleasant.
I had a great experience. David was very helpful.
Great quality, amazing price! Juan was very helpful.
Horrible everybody at that store needs to be fired
We just relocated to Oklahoma and decided to stop in this Ashley Furniture location to purchase a few items. We were immediately greeted and welcomed by Zack who was a manager on site at the time. Who then had Cora take over and help us. Cora mentioned she’s a new sales rep with Ashley and was extremely excited to be helping us. New or not, Cora was an absolute pleasure to work with. She’s extremely knowledgeable, passionate, patient and just an overall great person. We were very indecisive about what we really wanted and spent a long time in the store but Cora was right there helping us work through our decisions. Cora, keep up the great work, you’re going to do great things there and I’m excited to see what the future holds for you. I’ll also mention that our experience was so great I decided to go back a few days later to pick out a few more things. And lastly, a big shoutout to Lexi, who is also a manager there, for being so kind and helpful. You were a true team player when it came down to helping your new employee and guiding her into the right direction when needed. Great job all around!
Joshua and Cora were excellent sales people and helped us choose furniture that matched our needs. No pressure and extremely helpful!
Josh and the entire staff made me feel welcomed. Josh listened to my needs and wants and helped me find something that fit my budge. I will recommend friends and family to shop here.
Purchased a sofa 2 years ago and it’s not holding up as expected. Decided to call and utilize the add on warranty and was just told the claim is outside of timeframe to fix for free. Very disappointed and did not get the value for the money we spent.
Very professional delivery and installation. Thanks to Brittany!!!
Super fast! Excellent customer service!
I had David help me to buy the recliner chair for my dad. He was very helpful and kindly. He asked me about my dad’s tall then gave me a very good recommendation.
Amazing service! Every employee in there was friendly and helpful. Our representative was awesome and so willing to help us find what we wanted in a couch. We will definitely be back!
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Mario was amazing he made every effort to make sure we were gonna be happy with our purchase. He took time out to explain everything so we understood everything. Thank you so much for all of the support and let us just take our time. Definitely recommend
David W. is a great salesperson. Ask for him when you go! He was extremely helpful and kind. Also, the Ashley store was one of the few places I could find quite a few Cali King selections. Blessings! Hope this helps anyone looking.
The sales associate was polite, helpful, quick, and efficient. She found me just what I needed!
Everyone I spoke with was very nice and helpful, I’m currently in the hospital and needed to make sure I had what I needed at home before I’m released. I explained the situation and was transferred to Angela at the sales counter I picked a recliner off the website and she went to work, got everything approved for financing and pick up all from my hospital bed. She is a true Rock star and very kind. Thanks for a great experience. James
I purchased a sectional less than a year ago from Ashley Furniture. This piece of furniture has broken down and has to be repaired. I have done nothing except sit on this sectional and have had to have 2 people come out and look at it because it has a horrible dip in the middle of the cushions. The first inspector replaced the cushions and the dip was still there so I called customer service again and they were to schedule for someone else to come out and take a look, did not hear back after a week so I called back. A man came today and informed me something was stretched and the decking had to be repaired. I am very disatisfied with this piece of furniture. I have purchased all my furniture through Mathis Brothers or Ashley and never have I had this type of problem. I wanted the furniture replaced, but that is not an option i was told repair is the only option. Even though this is under the manufactures warranty since it is not a year old yet. I wish I had never purchased this sectional. It makes my back hurt just sitting on it because the dip is so bad. For the money I spent I figured the sectional would last me a long time, I don't think I can trust Ashley or Mathis any longer since now I am stuck with a piece of furniture I am truly unhappy with, not because of looks but because it is litteraly cheaply built and uncomfortable. I have learned my lesson.
Amazing staff. We showed up two minutes before closing to make a last-minute purchase and Tyler was so accommodating. Give him a raise today.
I will not be back to this store, the sales man was very predatory and wouldn't let me look as I wanted too. Constantly dragging me in circles around the store, being forceful about signing up for the CC, getting agitated that I bought my bed elsewhere, hovering over me the entire time I was in the store, and telling me I need to buy this and that and just cut off the detail I don't like. Even dragging the manager in to try and force a sale. I left there and my anxiety and panic went threw the roof. I almost asked another sales agent to get the guy to leave me alone but he wouldn't give me space. Saying I'll check in on you in a few and then standing 2 feet from me the entire time. Please retrain staff to allow the customer space and time to shop.
The salesman Bob and the ladies at the front desk. The funniest people I have been with in a long time. And they were a pleasure to do business with all. Definitely come back to Ashley to buy my furniture from now on.
Amazing service!
After waiting a month for furniture I was blasted with faulty products, terrible installation, Inaccurate details on the furniture and the run around. Where’s American Furniture Warehouse when I need them!! I wouldn’t recommend these jokers they will leave you sleeping on the floor, all while smiling and turning the knife. Buyers beware!!!!!!!!!!
A budget of 1200 got way-layed fast with my fast talking salesman. The original price of the item was 1899. Was told they get it down to 1300, then 1400 was as low as the manager would approve. Then magically the 5 year warranty and the subscription had to be factored in so I could get the discounted price. So what I figured to be around 14-15 hundred turned in 1800 financed. I like the couch but I probably won't be back, I left not happy with my purchase as I felt that I got numbers thrown at me to get me interested then at the end when I was ready to go" oh hey you gotta have these charges to get the discount. Finding out afterwards that there's a 99$ discount for opening a credit card, so in reality. The deal I was sold wasn't a special promo for me, had I researched better I could have probably saved more.. Got me this time, won't get me again. Don't recommend.
I thoroughly enjoyed my visit to Ashley furniture. Brad was very helpful.
Went to 3 other stores looking for the right couch for my mother. Found the perfect one with a great price @ Ashley. Right before we went there we went to another store that actually is owned by the same company and we were completely turned off by thier pushy salesman who didn't show us anything we wanted or even in our price range. Stopped at Ashley and we were greeted pleasantly by Ashleigh. She was great and not pushy. We found exactly what we were looking for at a great price! Would definitely go back!
We had a great experience here! Our salesman Joshua was awesome! He was personable and likable. The manager was also very helpful and friendly! I recommend anyone needing furniture or bedroom sets shop here and ask for Joshua! They also have great financing options.
I have bought from Ashley furniture at all Tulsa locations several times over the last six years. I have always been treated with respect and the sales team always does their best to make by experience and purchases great.
Very satisfied with my service! Very nice to be treated so kindly. Knowledgeable and very friendly. I will certainly shop there again!
Quan! Was a very respectful gentleman! And I was very satisfied with my purchase and the professionalism of every one working there!!!
Salesman was very courteous and helpful will purchase again thanks.
We had a great experience at Ashley’s. Our sales associate River was very polite and knowledgeable.
I can't believe how terrible the customer service is. It's like they go out of their way to make things difficult for me. I'm always having to do things that should really be taken care of by the staff.
I had a great experience at this location. My sales lady Ashleigh was cool. Very professional she answered all my questions. Very helpful. I would recommend her for your purposes. Thank you.
Tyler was great! Very friendly and concerned about getting me the best product to meet my needs. And for the best price possible.
Meredith E. Was amazing, she was outgoing, kind, and super relatable. We didn’t plan on even trying to get a couch and her personality and attitude changed our minds. We will definitely be coming back and ordering our bedroom furniture through her!!!
Love shopping everything was great and the workers was so hospitable thank you
Harassment to say the least. Salesman was very rude. Asked him to give us space and was informed if we didn't like the way he did his job we could leave. So we did just that.
Mario was so helpful and friendly. He found us exactly what we were looking for.
Excellent customer service, not pushy like some furniture stores.
Everyone did a great job helping us and getting us what we needed. We actually stopped in after dinner and unfortunately stayed past closing. The team never acted rushed or cared how long it took. Will definitely be back Opened up furniture when it was delivered and missing hardware. Been lied to, hung up on and now waiting for hardware where they “say” they’ll call me back at some point to where I can pick it up. Right now I have pieces of furniture all over my house Honestly the first thing out of the managers mouth was you’re welcome to return it
Everyone was very helpful
Went to Ashley furniture on 71st in Tulsa and was greeted by Tyler Lambert. He was pleasant and very helpful. Thank you Tyler!
Had a great experience today with the help of Tyler Lambert. He knew exactly what we wanted and even got us a better deal than expected. We appreciated how quick and easy he made it for us to purchase a piece of bedroom furniture. Thank you Tyler!
David Webster is by far the most intelligent, knowledgeable, kind, and thoughtful sales rep at Ashley/Mathis. The couch he found for us could not be more perfect and we will definitely be going back to see him for more.
Staff were friendly, courteous, Professional, not pushy like other stores.
Be careful if all the associates here they will lie and tell you w.e you want to hear to get you to purchase their warranty is a LIE! AND come to find out the employee that sells you stuff. Is already gone just so they can get the "BIG COMMISSION" from your purchase and the company isn't liable... it's trash AVOID THIS PLACE!!!! THEY LIE and cheat to get your HARD EARNED MONEY only to abandon you when it's time to PAY THE PIPER #your the piper #companysareliable
Ashley has horrible customer service. Ordered a sofa, was given a delivery date, less than 12 hrs before delivery, I received an email saying my delivery was not coming, I needed to contact them to re-schedule. I scheduled delivery, was told I would get an email or text with my 2 hr delivery window. I never received email or call. So I called, was told, an urgent email had been sent and I would be contacted. Once again, I never received an email or a call. I contacted Ashley again, to say Never received an email or a call - was told again, an urgent email had been sent - My sofa did end up getting delivered - but that does not make up for the lack of communication and Ashley's lack of any customer service
Brittany was so good at her job. She was very knowledgeable on the furniture, rewards, policies, and all things Ashley. She listened to our needs and took us right to what met our “markers.” Highly recommend!
Christian, Jacob, and Emma are so pleasant to work with! From the day I signed for my pieces till delivery, Christian answered all my questions, quickly, and stayed in constant communication. Very impressed by him!
Bradley was great! Very professional and knowledgeable. He made the process easy!
We had a great salesman. He did a very good job. He was so nice. His name was Mario Gaytan .he was not pushy. Well understanding about coat. So if you are looking for Furniture Go in and ask for him. He is awesome
I went to Ashley Furniture here in Tulsa Oklahoma and Bob Woessner was STELLAR!!! He really helped me to select the right furniture for my new home. Bob’s personality is so inviting and I really enjoyed his professional expertise on the right furniture for the exact room(s). Awesome and Fantastic job, Bob!!
Excellent sales staff! Bradley really knows his stuff! Thanks
Our representative took time to listen to our needs. He took us all around the store to see the couches that were in our budget. He was knowledgeable about the furniture and did a perfect job answering our questions. Overall it was a pleasant experience.
Mario and Tula were great at making this a really easy process to find a new sectional!
Dropped into the store to check out a piece of furniture (which they did not have). I was on the phone when I walked in and let the sales associate know that I'm ok and just looking. He continued to passive aggressively talk to me from across the room. He followed me around the store very closely while trying to interrupt a personal phone call. It was not simply aggressive. He was making a point to show his displeasure. It was one of the oddest sales experiences of my life. Maybe don't let what the customer wants interrupt whatever sales process they've drilled into you.
Very helpful no high pressure sales. Celeste was very professional and friendly.
We stopped in to see if they had a full size bed in stock. We are always apprehensive because we don’t want pressure from the salesman. That was not at all the case- we met with the gentleman, told him our request, and he showed us an option that might work. It didn’t and he shook our hands and wished us a blessed day. Best experience there we’ve ever had. That’s enough for me to continue shopping there.
Great service from Adrian. I would recommend shopping at Ashley Furniture. They have the best prices.
Great service!
Just purchased a mattress. Lauren was very helpful, knowledgeable and friendly! The process was very fast, and she helped give us all of the information we needed for the purchase and free delivery.
Very good an friendly place
Great selection, good prices, very friendly and helpful staff!
The process was really easy! I wasn’t mobbed by bunches of sales people and the one that I had made sure I got the best price and delivery
We left the store happy. They had what we wanted at a good price. We had a very nice salesman helping us.
The employee's and sales team are great! Happy with our purchases and with the choices at the store. The store was clean and neat. Ashley, our Sales Representative was so nice. She was very helpful, friendly and knowledgeable. She made the whole experience easy and enjoyable.
Could not find the right bed
Very helpful staff if you are in the market for furniture. We went to the store in Broken Arrow on 71st. Brittany, the sales associate who helped us, went above and beyond to make sure we got a great deal and we’re happy with our sofa. Great service!
Our salesman was great. We love our new leather couch & loveseat
10/10. Patient and very helpful
I had great service, a lot of help. I would recommend everyone to shop there!
Giving a 1-star rating due to the customer service and delivery experience. We paid the extra delivery fee to have our bed frame assembled.. the delivery team brought the furniture into our home from the garage. When the delivery team arrived, the garage door was working, however, when the delivery team left, the garage door was knocked off the tracks and not working. Customer Services refuses to reimburse us for the garage door work that had to be done. The delivery team did not assemble the bed frame properly, resulting in a second delivery team having to come fix it. The second delivery team found multiple mistakes made, trash and tools left underneath the bed, missing screws/bolts. The second delivery team voiced that the bed was not set up and assembled properly. I am still back and forth with customer service trying to get a refund for the delivery. I would recommend watching the delivery team VERY closely to ensure they are doing things correctly! It's just pathetic that we pay extra for things that aren't done properly. Then to top it off, be out pocket for the home damages that they refuse to cover.
Great furniture store, lots of fashionable items. Ask for Brittany, she is fantastic no pressure sales rep that makes shopping quick & easy!
Quick, Fast, Exciting, & Loyal @ The Time.
Lauren was incredible throughout my lengthy purchase. Thank You
Angela was wonderful, kind and so helpful!! We had a great experience shopping here!
Everything was great
Brittany Mayfield was very friendly,took the time to explain about the beds the different kind of bed I needed with me just having back surgery and back problems at 50 years old vs my daughter at age 23 that was with me she's a awesome salesperson we looked at several stores before stopping in at Ashley homestore was our last stop for the day and was by far the best experience.
I worked with Ashleigh as my sales associate and she was very helpful in getting me a great deal on my sofa and ottoman purchase.
UPDATE : I emailed them & still NO RESPONSE. Called the store still getting redirected with NO MANAGERS available for help. Just a bunch of SCAMS working at this location! This store deserves a ZERO star! Worst customer service ever. My parents had an order of over 8K they purchased back in august and it barely got resolved until the end of September. The managers, Jacob and Angela, at the location NEVER returns phone calls despite how many times I’ve called to “leave a message and a call back number”. Every time I call the store I always get redirected to different people when all I want to speak to is management. They don’t care about their customers and definitely don’t care about their job otherwise they would be doing it right. I’ve never dealt with such careless people who didn’t care about it making things right other than making sales and leaving it as that. Worst place to purchase anything.
Lauren was absolutely fantastic and so helpful!
Lexi was a great help! We had a great experience.👍
Everyone at ashley was great..deliver ect...only thing was after getting home realized when looking sofa up..it was over a 1000.00 dollars less everywhere else..so we basically paid a thousand dollars to have it delivered and our old carried off and a warranty..
Great experience! Friendly and knowledgeable staff. We had a lot of fun shopping for furniture!
Moved to Tulsa 2 months ago. Went into this Ashley location to shop for a sectional, ottoman and a couple lounge chairs. My wife and I found items we liked and wanted to place an order. Our salesperson, Lexi, was great. Her sale manager was a scam artist though. Without us even needing any convincing to make the purchase, he came out and said they had a special where they would give us free bamboo sheets for every bedroom in our house and a free king-size mattress protector. They then explained that they would have to show the price of the "free" items on the invoice but would take it out of the cost of the furniture, even putting a stamp next to each item that stated this. I had no issues with the price and didn't think anything of it. Good thing my wife double-checked when we got home. Adding up all of the items we purchased with the same protection plan and delivery service came out to almost $1000 less if we ordered online. My wife went into the store the next day and confronted the sales manager about it and he explained if he removed all the "free" promotional items it would get us down about $900. So they obviously weren't free at all. They up-charged us on the furniture to absorb the cost of the "free" items. For example, just the ottoman we purchased was marked up $224 more than the online price. We like Ashley furniture items but we'll never go back. Comparing this sales manager to a used car salesmen would be insulting to used car salesmen. I never write reviews but this was such a blatant scam it needs to be shared.
Beautiful store and friendly staff !
UPDATE: I emailed them as per their response below last Thursday and haven’t received any communication back. They only responded to this to make it look like they care to the public but they won’t do anything for you after that. TLDR; they will add merchandise to your purchase claiming it is free when it is in fact not free and you will pay $$$ My husband and I went here to buy a sectional and some chairs this past weekend. Our sales person Lexie was very helpful. Where this experience deserves a 1 star is when we are getting ready to purchase 4 items, Lexie gets her sales manager to see if there are any deals available for us. He goes on to explain they are running a bedding deal and they can get us some nice sheets for free for all of the beds in our house. Mind you they are adding all of this on a iPad they are holding so we cannot see any prices or how it all breaks down. He throws out some numbers and then says it’s reduced to X amount. Sounded good to us. My husband goes to pay and they explain everything to him while I wait with my 2 young children. They explain that we are getting “charged” for the sheets as they cannot just give them away as per the manufacturer but it will be taken out of the price of the furniture items. They even had a stamp that you have to sign that says the price of the promo item is taken out of the furniture you buy. When we get home I look over the invoice and the numbers don’t add up as they should. I tried adding everything every which way to figure out how the promo items were discounted. So I finally went on the Ashley website and put the 4 furniture items in my cart to see how much it would be if I purchased online. IT WAS OVER $800 CHEAPER than my purchase price in store. Mind you almost all the furniture items we purchased were the same value in store and online. THEY TRIED TO SCAM US by selling us almost $900 in sheets saying it was free! I go into the store the next day and explain the the invoice didn’t make any sense and that I could purchase online for over $800 cheaper. The sales manger that “got us free sheets” tells me he can get a better deal. So he goes on his computer and says “If I take off all the FREE stuff, it will take off $900”. How is that free stuff if you are taking off $900 worth of merchandise off my bill? Make it make sense! If my husband wasn’t so adamant on getting furniture ASAP I would have canceled the whole order.
My experience with Ashley's was pretty painless. The sales person listened to what I was looking for and showed me pieces based on those. Had to order the color I wanted and waiting for it be delivered. No comments on the recliner purchased.
Went to this location and had a very great experience. Had the pleasure of working with Brad while looking for a new couch! He showed us many options and had all the answers to our questions. He helped us find exactly what we were looking for plus gave us enough discounts to fit even more into our budget. We came in very late and he even stayed over an hour past closing to make sure we were taken care of. Very happy with this experience!
Juan Lopez, our salesman, was super nice and knowledgeable. He was able to give us sound advice on the outdoor couch we chose, accommodated our modifications to the set, and wasn’t pushy whatsoever. He gave us space and autonomy to make sound decisions without pressure. I highly recommend Ashley Home Store and working with Juan!
Salesman was very friendly, no pressure sales. We walked in, saw what we wanted, and were able to buy it without upswells out of our budget range.
Lauren was very helpful and courtesy showed me exactly what I was looking for, I will be a returning customer!!!
Very Helpful and knowledgeable but took a long time to complete buying process.
Purchased 4 items today, went in for 1 & came out with 4. The sales associate was very helpful in finding just what I was looking for. Also worked to get me the best deal available.
Wonderful service
0/10 experience. Cocky Salesman Jacob, interrupted the sales lady we were talking with. We were considering buying a recliner from here but his rude attitude helped us decide otherwise. If you are against financing (which was his biggest issue with us) don’t come to this store.
I visited Ashley yesterday and I found exactly what I was looking for. I was very pleased to be helped by Alisha (not sure I spelled her name correctly) but she was GREAT!! very friendly, and helpful. I recommend any body that goes there to ask for her and you’ll know what I’m talking about.
My entire experience was awesome.
Everyone was very helpful! I came in knowing what I was looking for and they made it so easy to get the order together! Would definitely recommend!
Roxy did a very good job of presenting the products. When the products arrive then we'll know how if it was a good purchase or not.
Juan was so helpful with Ashley at the 71st street store near Woodland hills Mall, look him up if you need furniture. The delivery men were wonderful also.
Prices are super high
Lauren was amazing and very helpful. Helped us find everything we needed.
Lauren was extremely helpful and her professional expertise helped facilitate a positive buying experience.
We had the best experience shopping at Ashley's furniture store. Juan Lopez was great....very professional, kind, helpful and patient with us as we timely made our choices. The manager did her best also to help us by making the process smooth and comfortable. Many thanks for a pleasant experience Juan!
Great customer service-quick and efficient.
Had the pleasure of being assisted by a young man named Tyler Lambert and he went above and beyond to make sure I got everything I needed while purchasing my new bed! Couldn’t be more happy with my purchase or whole sales experience!! Thanks for all your help Tyler!
I love this location and the staff is very flexible with all of my requests. Brittany Mayfield is my go to person, she is always happy to see me and is aware of new products to show me on every trip.
Good customer service keep it up!
Great costumer service! Not pushy but honest, which I very much appreciated!
Bought power lift chair, the power converter went out after 16 months. They told me that a technician needed to look at it before I could order the part, I told them that it was out of warranty, but she insisted that a tech had to look at it. Said he'd be at my house on Monday. It's after noon so I called and they told me that the tech wasn't coming because it's out of warranty!!! No one will tell me where to order the part, and they won't fix it, so I'm just stuck with a disabled husband who can't get our of his "power " chair. Worst customer service ever!!
(Translated by Google) Excellent attention from Roxy Perryman... I would return again for her friendly and excellent attention. Thank you (Original) Excelente Atencion de Roxy Perryman.... volveria de nuevo por su amable y Excelente atencion. Gracias
The staff was phenomenal. Very helpful and friendly! Will definitely be back!
Found a great deal on a couch and recliner; really enjoyed working with our sales consultant Elisha
Very helpful service
A terrible experience similar to a used car dealer with no integrity. I am fine with being upsold but to use scams is crossing the line. They will tell you your getting a huge discount on piece of furniture you weren’t interested in to begin with then use tricks to charge you full price. Check what your being charged for line by line then confront them about their “placeholder” to give your your store credit. It’s actually a charge to your current total that they then remove to trick you into thinking you got a deal. If you press them they will try to confuse you until you give in. You were warned.
(Translated by Google) The staff very friendly (Original) El personal muy amable
I had a wonderful experience. Bob helped me and he was extremely helpful. He spent a lot of time helping me find what was perfect for my home but still in my budget. He worked things around to get me an INCREDIBLE deal with the exact look I was going for. I was extremely happy and I will be back when it's time to furnish my upstairs. Thank you!
Everyone was very friendly and helpful.
Jag did not tell us about the mattress protector that had to be purchased in order to do an exchange. When I tried to speak with her about doing an exchange because the memory foam mattress is worse for my back she gave me a phone number to someone at Ashley that does not answer their phone or return calls. It appears that Jag and Ashley Furniture purposely did not tell us about the return/exchange policy in order to keep dollars in their pocket. We were taken advantage of and are reporting this to the Better Business Bureau.
I was very impressed with management and sales personnel. The young male sales person was easy and knowledgable in finding just the right pieces of furniture I needed to complete my move to a new home. Thank you!
We found several items online that we liked, but felt a visit to the store was needed. Our sales rep was Moose. Outstanding man and salesman. We showed him the items we found online and he took it from there. He was not pushy by any means. He listened to what we wanted, showed us a variety of items that might work, and in the end, made this one of the best shopping experiences to date. Moose is personable, relateable, professional, and fun. Hats off to Moose and thank you!!!
We walked in just window shopping and left satisfied with excellent customer service from the sales rep helping us, moose. He was super helpful and insightful with the best deals, helped us make the right choices, and shared a few laughs with us.
Brad is really great at recommending furniture found the couch I’ve always wanted thanks for all the help I also got a great deal I will be back 😊
Sales rep was friendly and knowledgeable about the products we were looking for
Josh was just wonderful!!! Very personable and friendly. He and his WONDERFUL supervisor were just a delight to work with! Thank you!!!!
Horrible experience. We purchased a mattress and it ended up being worse for my wife’s back. We attempted to exchange it but Ashley Furniture told us they cannot take it back because we didn’t purchase mattress covers or pillows. Jag, nor anyone else, told us we had to purchase those items in order to be eligible for a refund or exchange when we made our purchase. Now we are stuck with a $4500 mattress that we can’t sleep on. My wife has thrown her back out after sleeping on this for 3 days and has been told by her chiropractor to stop using it. Ashley Furniture really screwed us over by omitting their policy on mattress covers and pillows.
I was very impressed by the costumer service. The min we walked in we were waited on by Josh. Outstanding man! Very well mannered and a professional salesmen to boot! He got a big fat commission check from us! He did an amazing job showing us all of what we end up buying. It was so hard to choose but we finally decided on a beautiful bedroom suite n living set. Thank you Josh for your impeccable service! Mrs Hammer
Terrible customer service. Sent the complete wrong dinette set, charged me the wrong price and I still have not received my refund for the difference. When I finally got the correct set, it was damaged. Do not recommend at all. Worse than a car dealership.
The clerk I had her name was Lauren. She took her time to show me everything that I wanted to look at. She answered all my questions about warranties, financing, deliveries, fabrics, and the differences on how the mattresses are put together to form soft or firm. If there was something she didn't know she found out the answer. That was refreshing for someone to say I don't know but I will find out and did instead of pretending they know. She was an all-around good sales clerk. The store has a large variety of furniture styles for different taste. All their sales clerks were very nice. Although after the experience I had with Lauren I will be sure to ask for her each time I go back.
I just moved to Tulsa and was in desperate need of some furniture, when I walked in to Ashley, Chenoa did not hesitate to make me feel right at home!! Chenoa was kind enough to show me around, walk me through the process of buying and gave her honest opinions on pieces and how they would best work to my benefit. Im incredibly grateful to have met her and to have had her as my partner throughout the entire experience! To wrap everything up before I checked out, Andrea was also incredibly helpful, she walked me through the steps and made sure I understood everything properly before I headed out. If youre ever in need of furniture please go to Ashley in Tulsa Hills and ask for these two ladies !!
I have never had a bad experience at this store and Jacob Darnell is an asset to your team.
Service, attention, details.
Great customer service. Best people in the business. Chris is very knowledgeable and professional and a pleasure to do business with.
I was in and out pretty quickly and the zero percent financing is a plus!
Bob woesner was very nice and professional, I would like to see more high end tables and chairs
Better than Mathis Brothers ,the sales people don't stalk you. They will however force their way into a conversation after repeatedly being told his help was not needed nor wanted and we had everything under control in the nicest way possible. And then sarcastically or just unaware of the situation repeating back everything I said and confirming that I didn't need his help and then awkwardly standing there until having to say once again we were good. Explain from the get-go that we were just looking and visiting multiple stores that day. Going to take my money elsewhere.
It was actually my first time visiting the Store and it was a good experience. The sales Representative Mathew C. was really polite, nice and took his time to walk me through all the steps and made sure I understood all the details regarding my selection & that I was satisfied. I also noticed most of the sales representatives and their manager were nice and welcoming. The quality is really good and I'm happy i got what I needed. Thanks guys.
Word of advice, if you are about to make a purchase in store check their online price first. It will be much cheaper.
Quick and easy just how i like it
That staff at Ashley’s was very helpful and friendly. We are super excited to get out new furniture. We will definitely be visiting Ashley furniture store again for future purchases.
Got another Great Deal. Cant wait to receive delivery. And got exactly the item I wanted. Very excited.
Had a great experience with Matthew today! He was efficient and super helpful.
Our sales lady was AMAZING & VERY kind!
Elisha at this store has been extremely helpful and very understanding of our price range and what we wanted, she helped us find the right tables and couch that would best match our house. Definitely recommend going to her for help.
Fantastic salesperson, great experience. Will definitely be returning!
I walked into the store without any intention of purchasing that day but the deals were too good to pass on. My specialist, Brittany Mayfield was amazing! She was energetic, fun, knowledgeable, completely wonderful and worked hard to accommodate my needs. It was a great pleasure to work with her!
Tyler L. was very helpful, informative & kind. Furniture & rug were a great deal, great quality.
Ashleigh was absolutely wonderful and patiently helped us find the perfect dining room set! She was extremely helpful and went above and beyond! Jacob the ales manager was very helpful as well!
Oh my goodness, my heart has been so blessed by Elisha today!!! She welcomed us so beautifully and helped us find the most amazing furniture for our new home! Thank you so much! We will be back!
David Webster has been very kind and helpful. We are pleased with our purchase.
The service was amazing he really helped us to understand the pricing, the right type of bedding and all the discounts so thank you all
Elisha was very helpful. Highly recommend her.
We had THE BEST salesman ever. Adrian had extensive knowledge on the inventory, location of potential pieces and was patient as we circled the store like it was a mini marathon. Everyone there was professional yet laid back. We will definitely be recommending the store and Adrian to others.
Great CS!!
David was so friendly & very helpful with our purchase. Very pleased with what we got.
I do Financing for vehicles, so I kind of had a good in sight and I’ve never heard of a better deal! $200.00 a month for 2 years 0 interest is out of this world!
Adrian was very polite and informative, he's a great salesman!
Shopping at Ashley is so easy. Went in with what I wanted and my price point, and specialist Tyler Lambert directed me to exactly what I wanted. He didn’t try to push me into something more expensive like most sales people do. He was knowledgeable and very nice! Appreciate his help today!
Thank you Murad for the awesome customer service! Walked in, told him exactly what I was looking for and my constraints (doorway measurements). Within 30 minutes found the perfect piece for the right price and we were done!
Very good
Ashley was great!! Made a great shopping experience and did her absolute best price matching and figuring out the BEST deal for us. 10/10
Spent all day hitting every shop in Tulsa. I didn't encounter a person more helpful or personable than Tricia Chappell. This will be my first stop the next time I'm furniture shopping.
Amazing!!!
Have some beautiful furniture. Financing available. Prices decent.
Brittany is a very good sales person. Very helpful and knowledgeable.
BUYER BEWARE! This store is actually Mathis Brothers in sheep's clothing. Once I found that out I should have walked as I have had a bad experience with Mathis, Unfortunately I choose to give them another chance. At the store they have replaced the standard delivery fee with a "yearly service" just like Prime they said. It comes with deluxe delivery and if you don't buy it then their prices go way up. So I foolishly bought it thinking I expected to be charged for delivery anyway. The delivery was a disaster, their deluxe delivery team failed to put a simple bunk bed together and told me they had the wrong pieces and I'd have to call and schedule another delivery. When I called the same day, a Monday, they said they couldn't come back til Sunday. They expected my kids to go a week without a bed due to their incompetence. Instead I came and picked up the correct pieces. While there I asked them to refund my delivery to which the woman acted surprised and claimed I was given free deliver, not thinking of their "service" I thought they did the right thing on thier own and refunded it. Of course they did not but I'll return to that momentarily. Once home with the parts I quickly realized the parts had been right all along and their delivery people had failed to read the instructions and put the bed together completely wrong. I had to disassemble the work they had done in order to correctly put it together. Now I have a large box of bunk bed rails and other stuff that wasn't needed. On Friday I looked at our bank and saw nothing had been refunded by Mathis. I intended to call but the next morning they called me to schedule the delivery of the bunk bed. I told them this whole situation they had caused and asked them to return the money for their "service membership" and instead of being even slightly apologetic or empathic they were extremely rude, demanding I had benefited from their scam service and saying they didn't care in the slightest about thier failures. I'm just glad I only bought one item at first, because of their incompetence and greed they're missing out on selling us the other items we need.
My husband and I went in there a few weeks ago. We were shopping for ottoman for our living room. We seen that online was cheaper in store and asked to price match it. Of course they said no problem then when it came down to dollar amount we were told for them to match it we were REQUIRED to purchase the furniture protection plan of I think $180. We did not want the protection plan and the fact that the sales rep told us online will make you do the same. After clearly going on our phone to add to cart there was FREE door step shipping and the box to check or uncheck the $180 furniture protection plan. After showing him that we don’t have to do it online he didn’t know what to say and just said sorry that it’s required to match online sales in store. Felt very off. We have bought a few things from Ashley in the past and had NO problems saying no to the furniture protection plan. Sad to say we will not be shopping in store when we can just get what we want online. I will also be emailing corporate as I believe this is unethical sales practices being taught. I use to be in sales so I’m going to call it out when I see it. Please be careful shopping here.
It was a wonderful experience Angela was most pleasant young lady very informative
I went in to purchase a few nightstands I saw on Ashley’s website. When I arrived I was greeted by a sales lady named Tricia. I showed her the online price and she said she could do better or at least match it. I allowed for some time to pass before telling her I had to go because I had an appointment that I didn’t want to be late for. I gave her my phone number and told her to text me with the quote when she got it. This was at 12:30pm. At 4:30pm I had not heard from her. I had tried text and no response, so I called the store. I was able to speak to Tricia and she said she was leaving for the day, so I asked if she could refer me to someone else. She quickly said “I’ll just go ahead and do it now and call you back.” She never called me back or texted me back. Not even the next day did she get back to me. After a few days I decided to go to the other location in Tulsa Hills. The sales lady was so helpful and helped me pick out over $4000 worth of furniture and called me afterwords twice to let me know delivery updates and promotional programs available. Go to the Tulsa Hills location!! The service is worth the drive. The 71st location was a waste of my time. If I had gone to the other location to start with I would have had delivery prior to my guests arriving, but I waited to hear back from a sales lady that never had the decency to ever get back to me. Guess she wasn’t that interested in making a sale. Avoid this store!
Great customer service. David Webster is my furniture specialist and he always deliver😀
I worked with River Doucet for several hours furnishing a new house. We managed to get the entire home taken care of. He was polite and very helpful. I’d use him again for all my furniture needs. Thank you!!!
They had a wonderful selection of furniture and had exactly what we was looking for. Having 8 indoor/outdoor dogs and 3 indoor/outdoor cats and a husband that works in the oilfield, "people trust me that you want to get the protection plan! " They have exceptional pricing and the protection plan is not expensive at all! Customer service was great and getting the our couch loaded was fantastic. We're really going to enjoy our new love seat electric reclining couch! THANK YOU SO MUCH ASHLEY'S FURNITURE AND TO SARAH WEBSTER FOR HELPING US PICK OUT THE PERFECT COUCH!
Britney was amazing! Can’t wait for our new couch to arrive
If I could give negative stars I would. I just moved to the Tulsa area. I'm permanently disabled with CRPS in almost my entire body. I bought a bed/mattress from this location. It got delivered. The first night I slept in it, I woke up and my arms were completely numb. It took 1 hour and 42 minutes for feeling to come back in my hands and I still had an entire house to unpack. I tried return it within 72 hours of delivery and was told that I have to wait 30 days. I've been sleeping on the couch since then. I've called multiple people from Ashley/Mathis Bros. Ive been told to walk on the mattress by the sales person, kind of a slap in the face to a disabled person. I spoke with someone today and was told i could exchange it for a bed of equal value..except they dont have any other options from me to pick from that cost $3300.00 I ended up going to Bob Mills and buying another mattress/bed all together. The bed from Mathis Bros/Ashley will just sit in a guest room. Worst $3300 I've ever spent. Also, the couch I bought for dang near $4,000 looks like I got it at big lots on clearance. Save your time and money.
Love the chair I bought and excellent customer service
They were pleasant enough. But, called the store to ask if they had mattress protectors, told yes, in stock, $99. Got to the store, and they were $159.99, and you had to pay for it there and then drive over to Mathis to pick it up! Kinda stupid. Been nice if they'd said that on the phone and saved us a trip. Ended up going to Target and getting pretty much the same thing for $35.
Great service !!
Chenoa was so helpful and upbeat! I bought a couple of very nice couches with her help.
Great team of people. Helped us get what we needed!
Excellent. David was very helpful.
Godson was very professional and friendly. He was also patient as I asked questions and concerns before I made my decision. Thanks for the great service.
Everyone was friendly & helpful.
Very helpful and friendly staff. Gave a wonderful experience while shopping.
Awesome vibes at this location. Felt great leaving the store with the purchase we made. Will shop here from now on! Thank you!
Had a great experience. Lexie was great to work with and helped us find the exact sectional we were looking for. 10/10 absolutely recommend. Also was in and out in less than an hour so that was perfect!
Really like the no pressure. Sarah was great! She is knowledgeable and patient! Definitely would go back!
Great experience and Godson was excellent in helping out to pick what I was looking for. Totally deserves a raise!
This is a great store with wonderful staff.
Josh was a great help and made me happy about my purchase
Super friendly people, our sales man Joshua was so nice and understanding of everything we asked , as well as his partner. Would definitely recommend to anyone in search of any furniture!
Sales person was very helpful!
Sarah was great, will definitely come back in the future to see her again.
Super helpful and got us a great deal.
Ashley was an amazing help and got us exactly what we needed at a great price.
Great place to shop for furniture and the staff there are awesome!!!
The Ashleh crew was knowledgeable and efficient and we got the product we wanted at a good price.
River was an awesome sales associate. He was friendly, helpful, and did his best to get us an amazing confortable living room set that fit our budget. Overall great experience! Ashley has really comfortable and stylish furniture; highly recommended.
Godson was very helpful!
I buy all of my furniture from Ashley's. Love this place!!
Lexie was nice from the time she introduced herself to the final sale. I will be back when she is there
Ashleigh greater me at the door asked what I was looking for showed me around and was not pushy at all. Super friendly, very helpful and great customer service!
Great shopping experience with Lexie today. She was patient as we looked at everything, and listened to what we were looking for as she showed us some different sets. Wading through the paperwork end was easy, if not a little time consuming (no one's fault - just the process). Overall we had an excellent experience buying, if delivery goes as well we'll be happy campers!
We had a wonderful shopping experience! Godson made it so easy!
Just bought a beautiful sectional and chair from Ashley's. Brittany was my sales lady and she is awesome! I've been to every furniture store and I'm happy with my choice. Remember ask for Brittany. A big thank you to all who helped.
My sister and I came to Ashley looking for a small breakfast room table for our brothers’s efficiency apartment. Our sales person Tyler was extremely helpful in pointing us in the right direction. The table we found was just perfect, the price was right, and the service was excellent. My brother will be happy with the new addition to his house.
David Webster is the most amazing man for customer service I have ever seen. I give him 10 stars!! So helpful, so polite and really wants to help make your home beautiful! Love shopping at Ashley with help from David!
Ashley was great! She wasn’t pushy, listened to my needs and did a great job!
Worked with sales associate “River “ at the 71st store. Very courteous and professional does not rush. We have some issues with the furniture after purchase and he he is very responsive and helps us get it all taken care of.
River is amazing!!! Definitely super helpful, understanding when I have had issues and we love working with him!!! He has helped my dream for our new house come together amazingly.
The store is very beautiful inside and my host Angela was very kind, informative and patient. I decided to make a purchase same day and am happy with the service and product! Would recommend this store to friends and family for sure.
The sells person Adrian was Friendly helpful and willing to recommend and or search for items not easily found on the showroom floor,check out was easy and straightforward, good versatility of different types of furniture and home decor.
Friendly, knowledgeable, and helpful. Thank you
Salesperson was outstanding in helping us with every part of our purchase. Had a small incident with our purchase but it was handled professionally. We're completely satisfied with Ashley Furniture.
I shopped the online store, so I already knew what I was looking for. Hannah knew right where it was, we confirmed the price online and I was able to complete my transaction within 15min. So incredibly convenient. I like dealing with sales people who know their product and processes. Will keep her info for next time.
Our sales associate Jacob went above and beyond for us! I would recommend him to anyone! Was not pushy and helped me find what I was looking for!
Expensive.
Ashleigh was wonderful, very accomodating, and helpful with selecting furniture and bedding. She worked with us to get the best price. She did not pressure us or give us sales pitch lines to just sell items to us. We will contact her again for our furniture needs or wants. We highly recommend going to visit and work with Ashleigh!
Easy. Affordable. Great service!!!
Sales guy was friendly. We were just looking for ideas.
As always, salesman (Jacob) was knowledgeable, professional, and courteous.
Hannah was awesome! Very helpful and informative. I’m so excited for my purchase!! My only complaint was how squished everything was.. the wheelchair I used to tote my newborn daughter and her car seat around in, wouldn’t fit through several areas.. I couldn’t image being a costumer trying to shop from a wheelchair.
I would add half a star for 2.5 if I could. It wasn't a terrible experience but plenty of room for improvement. Our salesperson was a bit aggressive. We prefer to browse and make our own decisions on things like dining tables without the incessant input of someone we don't know. I understand that furniture sales is a high pressure world but you might get better reviews if proper expectations are set. I walk in, I am greeted, I take the person's card, I browse and find options, I request the attention of the salesperson and make a purchase. That's a good furniture buying experience. A salesperson shadowing me throughout the store and as I discuss the details of what we need with my wife, again, there's a person who has no idea what we're looking for trying to convince us what we're looking for. Finally, I purchased a table and 8 chairs and was assured they would arrive by a certain date that I requested. Six chairs were available and we only waited for two. The week came, I called and was told it would be three weeks longer. I asked if they could review the purchase and expedite that since it was a condition of the sale. I was told yes, then never heard back from anyone. Once they arrived, the salesperson called and when I brought this up the response was "oh I thought it was by Christmas". So I realized since I'd said 12/9, no one was actually listening or wrote that information down. After the fact I was told I should've called the salesperson to remind of the date. I called the store and did that. The store and the salesperson made the commitment to me, then made it my responsibility to follow up. That's not very good service. Quality stuff at a good price but the experience overall wasn't good enough to bring me back.
Godson was the best salesman. Enjoyed the shopping experience.
Excellent service the personal was really helpful and friendly, first time been on the store and we found what we’re looking for !!
Godson was a magnificent help! He spend as much time as we needing helping us in every way. He also kept us updated throughout the waiting period wich was very nice. The furniture is great but Godson was epic! Also this cleaning kit has worked wonders
Hannah was amazing and super helpful, made the buying experience enjoyable! Great customer service! Thanks Hannah!
Sales techniques are confusing when they are trying to show you how much you can save ...
Experience was great!! Britney and Tolu were amazing!! Thank you for all the help.
We have purchaced a sectional from them in the past. Their stuff is really pretty but it has broken and it hasn't been 4 years. We wandered in 4 or 5 days ago and they were very pleasant and quite helpful. So we decided to give them a second chance. Their computer rembered us but still made us re apply for their financing which we got because we have good credit. Home depot updated me and gave me 3 grand that day. So please...do you want to know which financing option they offered us? The shortest term possible. If you don't pay it off in time it doubles. We graciously thanked them for their time and left. Good luck.
Hannah was sales representative and we absolutely loved her! She went out of her way to make sure we were pleased and made every effort to get out dining set delivered before Christmas! Thank you, Hannah!! Merry Christmas to all
We are thrilled with today’s purchase and our sharp sales person Ashleigh Nevins! She took the time and strength to help us with our important decision. She went to the mat for us. She is genuine and made what could be a stressful event a happy one!
We were looking around for a couch to replace our old couch and walked out with a receipt stating that we have a new living room set and tv stand. I’m excited to see how our furniture fits in our apartment. Lexie is our rep and she was patient and by far not pushy like normal sales associate.
Great selection & top notch service.
Great service. Great products. Great warranty. We’ve only ever used them for our furniture purchases
Update: It may look like they are responsive by their standard response below where they basically ask me to email them the exact thing from the review which I did with no response. In the meantime we had also seen a table we liked in the store that day That was also $400 less on Ashley’s website. Don’t waste your time and money- shop online or at least somewhere who honors their online price. You know like most retailers. Don’t do it! We saw a cabinet on the website that was priced $599 so we went to take a look at it. We found the cabinet but it was priced over $400 higher in the store. We showed the salesperson, Adrian, the website and he said “yeah we usually even beat that price”. After looking around for a bit we let Adrian know that we wanted to go ahead and buy the cabinet. We went through the process of him pulling up my account and then he said the total was over $1100. I asked him about the online price we discussed and he then let me know to get that price I would have to be an Ashley Advantage member which would cost me $129. What!? I couldn’t believe what he was saying and asked him why I would pay over $400 more than what I could get it online for- he just stood there as we walked out and went home and did just that. I have always thought Ashley had good quality at a competitive price. However after this experience and the red flags of a retailer not honoring their online price and a salesperson who lied about things from the start, I can’t recommend anyone shop this store or imagine going in there again. There are plenty of other furniture stores. Seriously- save money and time shop elsewhere or online.
This store was very clean and the staff was super friendly. Murad Durani is our furnishings concierge. He did an amazing job walking me through different full bedroom suites. Very nice and not pushy. Thank you Murad! We made the purchase on the spot! ~Chris Holloway
We had Tyler as our associate who helped us. He was very friendly and assisted with everything we needed to purchase our couch. Great and easy experience.
Great affordable prices, and friendly helpful staff make this the furniture destination.
Brittany and everyone behind the desk was super friendly and helpful. I didn’t feel pressured and believe they all did their best to get me the most for my money. Very happy!
River Doucet was awesome!! He was very laid back and relaxed as we looked at all the couches. He helped us pick out our couch and was a text away as we waited for it to be delivered!! We absolutely love our couch!!
Elisha was amazing, and helpful. She helped me find a recliner suitable for my wants and price range!
Lexi was very friendly and helpful.
We were just looking at small sectionals and adjustable beds…Angela Ziegler showed us exactly what we were looking for and explained the products and the financing without over-selling. She was very friendly and seemed to really enjoyed helping us! It was a pleasure to shop without being pressured! We will definitely shop with Ashley again!
I had a great experience. My salesman Tyler Lambert answered all my questions, was very professional and very patient while I was trying to make my decisions.
Jacob helped me figure out exactly what I wanted and helped me with financing options. 10/10
Look, this was a one stop shop! The prices are unmatched because they’re matched! -Pun- HUUUUGE SELECTION, 🗣️🗣️and the best salesman ever!! #TeamJordan! Many thanks my friend 🙏🏾 🤟🏾
Our shopping experience was great!. Tyler Lambert answered our questions candidly. Really happy with the service.
Sarah #3178 was fantastic to work with. She was patient with us. Moved furniture around, measured , and did not pressure us into anything. I highly recommend you go see Sarah next time you visit Ashley Furniture.
Thank you Tricia and Tolu. You were awesome!
Tolu and Tricia are the best! Ask to see them for a great deal.
Brittany was awesome, full of energy and so helpful! Her and her wonderful manager helped us get a great deal on a couch set!
Brittany AKA Gina was phenomenal! The whole team was awesome! We came out from Arkansas and are leaving with a new couch!
Elisha was so kind and helpful during the time. Highly recommend.
Hannah was very informative. If she didn’t know the answer to a question about financing she got it for us promptly.
Came in looking for a sectional and Murad did an awesome job showing us all of the different styles and explaining the differences of everything. Great experience!
Excellent customer service by Sarah. Store has a wide variety of modern & traditional furniture. Great store--glad we found it.
The employees are always very friendly and helpful.
Ashleigh was AMAZING! She helped us through the whole process and it was so easy. I highly recommend and will be going back to her in the future!
We were helped by Elisha Gallegos and honestly couldn't have asked for a better salesperson. She was professional, very very nice and got us an amazing price among other things. I will b back and I will b asking for her. Shes a huge asset to ur company. Thank u so much Elisha ur an amazing person. God bless u!
Excellent service. Very nice people
Brad was very professional and got me the best deal on my purchase. I love the comfort of my new couch
Ryan & Tolu were rock stars. We couldn't be more happy with the service we received.
I realized I made a review at a different location.. but Elisha was amazing! She took the time to make sure we got what we were asking for. Phenomenal costumer service. I’m beyond happy with my purchase! Thank you Elisha😊
See Sara Webster!! She was awesome to work with! Thank you Sarah👍☺️
I was able to find what I was looking for and at a great price. Everyone (especially Murad) were very helpful and friendly. I will definitely be returning.
First time in Ashley’s furniture couldn’t be any better . Hannah was so easy to talk , she met my needs and was so understanding she actually listened to what I wanted. Bought my first set of living room furniture and the experience was so welcoming and the payments plans are so good definitely will be coming back !
Very helpful sales people
This store is so pretty inside! Brad greeted us and we were glad to accept his help when he offered. Went shopping for small couch and chairs for an office today. Brad helped find the right colors and took initiative to find additional options on line. We enjoyed our experience and recommend Ashley Furniture, and Brad as your sales associate!
Tried to purchase an living room set priced $700 over their own website price and they could only place an order when the set was in the store. Was told they couldn't sell the floor model because it was an active item. Come to find out after the set is back ordered and they were just willing to charge me with having absolutely no idea if I'd ever get the item. Sales guy was nice but I'm surprised a company would not sell the item I wanted while I was willing yo pay top dollar.
Sarah is the bomb very informative and helpful with my purchase
Excellent sales staff, knew their products and no pressure to buy. I will definitely go back again!
We've made a number of purchases from Ashley and have always been happy with the customer service and quality of the products. Our visit today was wonderful, mostly because of our sweet salesperson, Hannah. She was such a gem to work with and helped us have a seemless process from the moment we walked in the door. Thank you, Hannah!
Sarah was the best experience in buying furniture.. she's so good, very patient, very knowledgeable .. I also have to add, her manager was extremely helpful to my wife..
Tolu and Brittney were great to work with. Kept it light with their humor but both were very knowledgeable and patient throughout the buying process
Jennifer Savage was our sales lady. She was so helpful over the multiple times at the store and over text trying to find a table that was perfect for our family. She also checked stock and got it transferred from another store within 2 weeks rather than the 6 weeks we expected! Hands down best experience buying furniture!
Angela at the front desk is an absolute Nightmare to deal with and managed to anger even my husband.. she treated both of us like dirt beneath her feet
Excellent service. Shanoa knew immediately my preference before even provide more details. She is professional, knowledgable and efficient. I highly recommend.
We walked in with an idea of what we needed and Lexie showed and explained every detail of what we were looking at and all the options we had. She was super friendly very thorough and allowed us to look at our own pace and make decisions.
Very easy and joyful experience. Our team member was great and help us find exactly what we wanted without being pushy! Will be back for future purchases!
The lady Angie was great and helpful very knowledgeable and patient with me. She helped me with my choices and the finances. Great customer service and very professional.
Good service and teams. Good furniture.
Very good service knowledgeable about the products I was looking for
Amber B. Was very nice and quick.
Had a great experience. Sarah was awesome. She was very patient and showed me a lot of choices.
Thank you all for helping me find a great side table for my birthday gift, special shout out to Ashleigh Nevins for her help as well as her associates! It it beautiful and can’t wait to have it set up with the rest of the living room furniture!
Everyone was very professional and helpful. They worked to get me the best deal possible! Great store. I had looked everywhere and finally found what I wanted at Ashley. !!!!!! Elisha and April were amazing!!!! Ask for them.
Brittany and tulo very bad explanation of what we was purchasing
Great experience today. Got the last of what we needed to remodel.
Well the experience was excellent and The sales men is so sweet his name is MURAD he was Avery good one told him the issue that I had at the Ashley store in Owasso store won’t go back there ever again the people there was awful the salesmen there was a very sweet kid but the lady up front was not I’m not getting into it but just don’t shop there go to the one in Tulsa on 71st way better .
Shannon Congdon went above and beyond for my husband and I once again!!! She made our experience so easy and will always come back to see her for future purchases :)
Jacob assisted me in checking out quickly with the item I came to get. Very polite & courteous, helped me carry the heavy item to my car since I was using a cane to walk. He offered without my having to ask him. I have bought furniture from Ashley Furniture before and will check them again when I need other furniture items.
We came in on a spur of moment. Sarah was so helpful, not pushy, let us look, offered us refreshments. We found a set and she got us set up and we are very happy with our purchase. Ask for Sarah when you go, you will be well taken care of and happy! Thank you again Sarah!
Courteous and helpful
Lexie helped me find what I was needing with quality & budget! Thank you thank you thank you!!
Elisha and April are awesome. Both of them worked extremely hard getting us everything we wanted plus some for our new house. We highly recommend visiting them!!! They have earned our continued business!!!!
Elisha and April helped us find the perfect furniture for our new home. They worked hard to keep us within our budget and find exactly what we were looking for.
Furniture just like advertised!
Had a great shopping experience! Sarah Webster was amazing!! She throughly listened to what I was looking for and guided me to perfect furniture.
River was our salesman during our visit. To start, he was friendly and welcoming, was close if we needed him but did not swarm us or bug us. He was extremely knowledgeable and helpful with our questions and concerns. Found us exactly what we were looking for! Everything was done with ease.
Personable people. Need to work on computer skills. Also sales agents need to hang back and not hover when asked not to. Also once an agent has initiated contact with customer, other agents need to back off unless customer asks them for input. Brandon did a good job iniating contact and giving us information and room to breathe. Would recommend Ashley to others.
Great experience. Super fast and friendly service!
Unfortunately we are very disappointed with this furniture store. They will say and promise things that they aren’t able to live up to. “Free Delivery” only when you pay a $99 member fee? Offer you to apply for a credit card to save you money on your purchase then turn around and tell you that you need to include other items you are not Interested in to receive that price. Reminds me of sleezy sales men from car dealerships where they are just wanting a higher commission.
Very helpful, knowledgeable, salesperson. Great value and quality.
My husband and I started our search for living room furniture at Ashley and didn’t have to go anywhere else. As senior citizens, this is a big deal. Shannon Congdon waited on us and when I told her what I was looking for, she took me straight to the furniture that I envisioned in my head with deep seats and high quality. It was like she read my mind. She had a new employee shadowing her who was also just as terrific a salesperson. We did go throughout the store looking at everything but ultimately came right back to the first set she had shown me because it was just perfect. These two young ladies were what I would consider the perfect salespeople to represent this company in a 100% positive manner. This was not the first time I have bought furniture from Ashley, but definitely the best experience!
Matt is a great Salesperson! Thank you Matt!!
Sarah gave us time to look and talk over Ashley’s furniture selections and was also there to answer any questions we had regarding pricing and availability. 10/10 would recommend, and we will use them again the next time we need furniture.
A few months ago I went in to a Ashley store bought a table and chairs being told I would have them early September or at the latest mid September. Having not heard from anyone at Ashley's and the time that I should have received my furniture having past I called and was told that it would be mis to late November. This makes the wait time about double what I was first told and a restart of the time clock. I was ensured that I would have the furniture well before the holidays and would not have bought it. I will never trust them again and no one should.
River was our associate who helped us find a sectional. He was very professional and transparent. He answered all our concerns and questions and was upfront and honest.
After about 15 phone calls over 4 days I am finally going to receive the product I purchased. This was a week and 4 days later.
Sarah Webster did a Great Job today! locating an end table, I’d been looking for quite some time! Thanks again Sarah, I would go back to Ashley to work with you again!
Elisha was very helpful!
Amber was the one that helped us, she said it was only her second day working but she did a great job showing us around.
Everyone was super patient and helpful. I came in with a specific vision in mind and they were so kind and considerate helping me bring it to life!
Elisha Gallegos was very friendly and helpful and made sure we got the best deal along with getting a credit we didn’t know we had. Very much enjoyed working with her!
Nice store Huge Well inventory Staff is so helpful
Angela in Tulsa was great. Easy and pleasant to work with. Looking forward to my Outdoor furniture arriving and upgrading my space.
Great store, cashiers were very nice and sales person was great!
We felt Godson was very helpful in answering our questions and if not sure would go and find out the answer. Didn’t feel pressure to buy and was very pleasant to work with.
Jordan, our sales rep was outstanding. Very knowledgeable on the merchandise, gave options, pros and cons of each. Structure of the deal was great, good value and savings. Will return.
Shannon Congdon was the sweetest! She showed us exactly what we was looking for.
Ryan did a fantastic job! Very helpful! Let us take our time! Made the purchase so easy
Purchased a couch and once I got home the same day, called to cancel after reading reveiws. It was not going to be a good fit for my family and 5 dogs. I would have considered buying a different one until all the run around. The manager tried to save the sale that night and I told her I wanted to cancel. I did tell her I would continue to research and call back the next day. The next day rolls around and I am very sure by this time after reading more reviews and youtubes that this was not the couch for me. I called at 9:58am and the girl told me to call back in 2 minutes bc they were not open :/ I called back and then was told noone could cancel the order so I had to call back 2 hours later. I am VERY unhappy with Ashleys staff and will NOT be purchasing anything from them from now on.
After visiting there is the Ashley store on 71st St. I can highly recommend them the manager a TT is excellent the salesman that helped me Logan it’s great Bridget was good and I just appreciate the way they treated us consequently we did make a purchase very compatible with the wishes that I had when I walked in the store I had exactly what I needed
Very nice, not pushy sales people. We found exactly what we wanted and prices were very reasonable.
We had amazing experience with Shannon our sales person She was very knowledgeable and helpful. She made it very easy for us to choose a temperpedic mattress that we absolutely love thank you Shannon and thank you Ashley's Furnature!!! 5 🌟
Excellent experience! Big shout out to Cory Jeraminas. He was knowledgeable and friendly and didn't hover as I wondered around. He seemed to anticipate when I had a question and he was right there before I even started looking for him. Next time I am there I will definitely be looking for Cory to assist me.
Excellent service, knowledgeable sales people and stylish well priced furniture. Couldn’t be more excited about my purchase!
The staff was very knowledgeable, prompt and charming.
Khloe provide great customer service I highly recommend her if you are looking for furniture!
Today I went back to Ashley Furniture, and was assisted by Elisha. She was absolutely phenomenal, great communication, attentive to my needs, and it felt like a friend helping me make my purchase. She is very kind and caring! Fantastic service and great products! I will be returning!
Cory and the manager were so helpful and professional. Friendly and nice. Cory did a great job getting me the best prices. And offered to help me ongoing. I highly recommend the Ashley Home Store on 71st in Tulsa.
Donavan was awesome!! He helped my wife and I with our purchases and was very informative. He also saved us quite a bit of money on our purchases as well. I would definitely go back and I would definitely as for Donavan.
Expected delivery as promised 2 days after purchase. It is even listed on our paperwork. Instead of delivering they want to extend 2 of the 4 items for 3 more days another item till mid month and the last item 2 months after that. These are now Estimated deliver times!!We only purchased here because we could get everything before school started. Bottom line if they had not told us everything was in stock we would not have purchased. Looking at mid October hopefully for the last item, a dresser. Liars plain and simple.
We accomplished our goal thanks to Braden! He and the rest of the Ashley's Furniture team were so awesome. We felt heard and understood when it came to what we wanted and needed, and it simply resulted in us ordering some new furniture that we are so excited about! I definitely plan on returning. We love this Ashley's location.
Go somewhere else. Never received the bed frame i ordered till this day. My mattress was dirty upon arrival after 2 times. No one wants to deal with this issue. The company that delivers for Ashley is trash. Mathis brothers. This place is a no go unless you want headaches
Elisha was super helpful on helping us find the best couch for us! 💕💕
2 weeks to get our furniture, they said..... only took about 6 months in the end. We got multiple delivery dates over the course but we're later told that they had read the wrong shipping order. After a few months, we finally got the side tables delivered but hadn't recieved the main coffee table. We were told the main table would take a while and we could go pick out a new table but they catch is we couldn't take the MATCHING side tables back because they are "used". After my wife having to constantly reach out to them, we were able to finally get the coffee table. Worst customer service experience ever and won't be coming back and will tell everyone I know to avoid this place like the plague. The delay wouldn't have been so bad if they wouldn't have screwed us around and lied about it the whole time. It was very clear that the sales lady only cared about making her sales profit.
Elisha Gallegos was absolutely the best! Friendly and oh so patient with an old woman!
I ordered a bookcase that I previously had bought on 1/2/2022. When it was finally delivered 7/2/22 it arrived with a broken piece, was slightly shorter than the other bookcase and had different colored shelving than our previous bookcase even though they are supposed to be matching. Assuming Ashley Furniture would do the right thing my husband super glued it together so we could actually use it while we waited for a new bookcase. We contacted Ashley Furniture, sent them pictures of our broken bookcase and then I did not hear back from them for 2 weeks. When I called them I was informed that since my husband glued the broken piece on we did not qualify for a new book case EVEN THOUGH IT WAS DELIVERED BROKEN, WRONG HEIGHT AND DIFFERENT COLORED SHELVING!!!! I have spent over $10,000 furnishing my home with Ashley and this is appalling. Now I have to pay $600 for a broken book case after waiting 7 months for it to get delivered. I WILL NEVER SHOP at Ashley Furniture AGAIN!!!!! THIS IS NOT HOW YOU TREAT LOYAL CUSTOMERS!!!!!!! STAY AWAY!!!!!!!
I ordered a bookcase that I already owned on 1/2/22. When it was finally delivered 7/2/22 it arrived with a broken piece, was slightly shorter than our other bookcase and had different colored shelving even though it is a matching set of bookcases. Assuming Ashley Furniture would do the right thing my husband superglued it together so we could actually use it while we waited for another bookcase. It took 7 months for this bookcase to be delivered, who knows how long another one would take. We contacted Ashley Furniture, sent them pictures of our broken bookcase and then I didn't hear back from them for 2 weeks. When I reached back out I was informed that since my husband glued the broken piece on we did not qualify for a new bookcase EVEN THOUGH IT WAS DELIVERED BROKEN, WRONG HEIGHT AND DIFFERENT COLORED SHELVING!!!! I have spent well over $10000 furnishing my home with Ashley Furniture and this is APPALLING. Now I have to pay $600 for a broken bookcase that I waited 7 months for. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN, this is NOT HOW YOU TREAT LOYAL CUSTOMERS!!! STAY FAR AWAY!!!!!
Lexie and Elisha were amazing!!! The experience was so easy and the approval process is super fast! So excited about my new sectional!
Shopping at Ashley Furniture feels like trying to buy a used car on a bad car lot. The salesman kept trying to slip in additional costs for a Protection Package (on a couch?) that we didn’t want. To get the best price, we had to apply for an Ashley Furniture credit card that we didn’t want or need. She had to check with her Store Manager several times for price approval. Isn’t the price what’s listed on the tag? And, then there’s the Mathis Rewards Program which costs an additional $99 a year with reoccurring fees for store points on future purchases. I just want a couch, not an ongoing financial relationship with a company that I don’t trust.
Tolu Did a great job very knowledgeable great personality
Donovan was very helpful and made the entire process very easy and comfortable for us. I highly recommend. Will be returning for future business.
Elisha was very sweet and professional. We found what we were looking for and she gave the extra effort to provide us with the absolute best price and the most discounts possible
Ashley Furniture @ 9027 E 71st St, Tulsa, OK 74133 is AMAZING when it comes to helping their customers. If You’re looking for an amazing salesman that is not PUSHY or Hovering and has EXCELLENT CUSTOMER SERVICE SKILLS . Ask for Corey!! Thanks Corey for always taking care of me when I come in . You make the process quick and easy !!!
Great experience, no pressure! Sales person very helpful, was very nice to work with. Went above and beyond by moving some end tables from other areas, and taking out prices of sectional to see how it looked without. I told my wife I wasn’t buying anything just looking, lol… not a good plan! Now have a great new sofa and end tables.
Elisha was so great, she new exactly what I wanted!
The salesperson lied to me about transferring the item to Tulsa from OKC. Instead, warehouse told me that they canceled the transfer because the merchandise will come in 5 weeks from now! I was then told that the estimated date doesn’t mean anything- I set my expectations on that date! She didn’t tell me that the rewards program cost $99 and only lasts a year. And, although my receipt doesn’t show it and I declined the furniture protection, I was told that I paid for it when I asked the manager for a price match. The manager was rude and hung up on me. I am asking for a full refund, and will not shop at Ashley or any Mathis store in Tulsa, again!
Ashleigh did an excellent job helping us find the best furniture for our living room.
“The furniture sells itself I’m just here to help you make the best decision.” Renier was awesome good guy sweet soul I love Ashley Furniture!
Anthony Gaytan has very great service!!! Very helpful and informative! Highly recommend :)
I found exactly what I need and Eugene was very helpful. He even carried a chair across the store for me to see with a couch. Great experience all together.
As I walked in, I was greeted warmly by Cory and when I explained to him that I had previously been helped by Sarah, he got her for me right away. Sarah was very friendly and knowledgeable. I enjoyed working with Sarah very much and I am very satisfied with my new living room and bedroom furniture. Sarah is an excellent representative of the Ashley brand! As a side note, everyone I encountered was very friendly and kind - I even enjoyed speaking with the cashiers, Angela, Bridgette, and Andrea, when it came time to check out. I would recommend the Ashley Homestore, specifically their Woodland Hills location, to anyone looking for new home furnishings.
Dillon Chambers was so helpful, he kept me informed on the delivery date! Always pleasant, and easy to work with.
Horrible delivery service, one piece showed up without any covering. I asked my sales person, Jennifer Savage, if it was normal it showed up unwrapped and she expressed it was… The next two pieces were delivered in plastic and it wasn’t taken off until it was inside. I was also told my payment wasn’t due until 30 days AFTER delivery of ALL pieces. Thankfully I logged into my account and noticed the payment was due after the single piece I received was delivered. 10/10 would NOT recommend.
Ashleigh Nevins was my sales associate and she was awesome. She worked with me, and she was able to help me get just what I wanted for a price that was within my budget. One item was scratched when it was delivered, but that was not a problem at all. They quickly delivered a brand new piece. I would highly recommend the Ashley Store and Ashleigh Nevins will take great care of you and help you have a successful shopping experience.
Everyone was very friendly, helpful and patient.
We stopped by to see if Ashley’s had the bed frame we were looking for, and sure enough, they had one that was better than expected (and less expensive). We worked with an employee named Ashleigh who was very helpful and did her best to get us some discounts. We appreciated the time she spent with us and also the time she allowed us to wander around the store alone. We purchased a beautiful upholstered bed frame, new mattress, sleeper sofa along with several other items. They were able to price-match and order the same mattress and e wanted from Mathis Brothers. Ashley’s was a WIN for us today!
Ashleigh was great! It's obvious that she cares and takes pride in doing a great job for her customers. I grade salespeople pretty hard, but Ashleigh gets a big A+ for her knowledge, effort, and great personal service. Next time we need furniture, she will be our first call.
Great customer service and great deal on my future I’m a very happy customer. Thank you Donovan for the great service!
Excellent pricing and choices, good customer service eugene 8/10/22 updated review: so this turned into a disaster, i was told sectional was in stock and it wasnt, never got a call or anything, just assumed everything was all good for delivery, well eugene never actually scheduled delivery, love seat part of sectional we may get it in october grrrrrr cuss words, they did deliver the table and forgot the hardware to put it together, so as of today its sitting in my living room floor, poor customer service , u will be lucky if u even get to talk to a manager, the furniture looks nice but would never shop at ashley again, i would recommend to stay away unless u are taking it home that day
Back order is ridiculous! Date for delivery changes a lot and not sure if actual delivery. Not happy!
Donavan was so informative and patient. He did an excellent job understanding our wants & needs and made us feel like he had our best interest and comfort in mind. He was the best!
Steph and Cody went above and beyond to help my roommate and I find the furniture to suit our needs. They stayed late and kept a smile on their face the whole way. I truly cannot recommend them enough!
Tolu was very kind and helpful with my purchase of a sofa. She walked me throughout the process and explained everything fully. Thank you!
It's definitely the best shopping experience ever! Sarah Webster is really the best, thanks for all your patience, advices, time and help! Great customer service and prices 👍🙏🏻 I just wanna add to this that once they sell you the furniture and get the money, NO ONE ANSWERS ANY EMAILS, calls, nothi g at all, the worst after sale customer service! They just make you pay more for warranty that is absolutely a lie! They won't fix any piece even if it didn't even last a year and it's broken already! Don't waste your money on those guys!
We had a good experience with Ashley's. Tolu was very, very helpful and friendly. Ask for her if you go in!
I’m not one to write a review, but I felt like I needed to. The person helping me (I believe her name was Chloe) was great. I haven’t needed furniture in a long time and she made the process very smooth! I cannot recommend her enough! Thank you.
Chloe helped me at the Tulsa Hills location. She was very knowledgeable in helping me figure out exactly what I needed for my apartment!
Donovan Psalidas was great. He helped me pick out a living room set for 3 hours. He was kind & patient with me!
Our sales associate was Chloe at the Tulsa Hills location. She is so warm and personable. She was able to answer all of our questions. We love our “purple” sheets! We also really love our bedroom set. The nightstands have power and USB outlets built-in! The delivery/assembly team was quick and careful.
Hannah was very nice and helpful. She was easy to talk to and was not the typical pushy furniture salesperson. Our experience was relaxed and talking with Hannah was like talking with a friend. And we love the recliners that we bought. We give Hannah 5+ stars 🌟
Jonathan helped my fiancé and I find our new mattress. He was extremely friendly, helpful, knowledgeable, and helped us stay within our price range. We are so excited to sleep on our new bed.
Chair shopping. Stopped at Ashley and had the good fortune to have Elisha help me. I will definitely ask for her help in the future.
Elisha was fantastic in helping me pick out the right couch!
Love the furniture! good prices.
Ashleigh was an amazing sales representative and we will be going back to see her and ONLY her.
I bought a furniture set completed with end table and sofa table ! I bought the insurance! My table started flaking off the finish! I called the insurance they sent someone out ! ThT was last November! It is now June and I've been told they were going to replace it! Three times they told my new piece would be in in a few days no calls no follow up and still don't have my new sofa table ! So frustrated !!!!! GEEZ
Donovan was super helpful!
River was great! He made sure I got the best deal and had it delivered within the time frame I needed. The best part was I was in and out within 20 minutes. Thank you River.
Very polite very professional enjoyed the experience.
River was a great help. We have been looking for new living room furniture for a while. We were very particular about what we wanted and he made sure to take the time to listen. We found exactly what we wanted and the process was pretty seamless. The ladies at the check out were a blast as well. It was an overall great experience!
Shannon was very nice to work with and really helped finding what we were looking for. 😀
Promised furniture by March with April at the latest. It’s now June - and every time we call we are told two weeks. And they always say it’s the bed rails, or a headboard or … always changes. This place is so disorganized! Frustrated we even spent the money here!!
Went to Ashley's to shop for beds. Elisha Gallegos was assisting me and was very helpful. Unfortunately most of the beds didn't show the full price of everything necessary and she would have to fill out a lot of paperwork in order to give me quotes. The process took to long as I was wanting to get a few quotes on different beds, so I left. Besides that, Elisha was very friendly and helpful.
Angela Ziegler was amazing! She was very helpful and kind!
Excellent service. The sales did a wonderful job.
Donovan was great! He was very helpful!
Zack Eidschun, team leader was very knowledgeable. He listened to our needs and went to work finding exactly what we were looking for.
Sneaky sales. Their prices are way cheaper online and they take advantage of the lower prices to stuff you with other "free" items(which you end up paying for). When you confront them about prices and their tricky sales practices, they "don't know what you're saying". There is apparently MULTIPLE managers so make sure you make a note to yourself, because they'll ask you who specifically you spoke with. They will not honor anything written in paper, unless you set your foot down, otherwise they'll try to add stuff on it such as the Mathis Rewards. Just a HORRIBLE experience overall... they say that they overprice their items because of the in-store experience... well, it isn't worth it. SAVE YOUR MONEY, BUY ONLINE! UPDATE: As you can see the response from the owner below, and I quote "...it can be very confusing for the customer"... I AM NOT A CONFUSED CUSTOMER, I am well aware of your floor prices being higher than your online prices and you use the gap in prices to add on other items to our receipts, such as a "free" $300 rug, furniture protection, and/or Mathis Rewards. It is rude to imply that you are sorry that I didn't understand your sales. Again, SAVE YOUR MONEY AND BUY ONLINE.
BUYER BEWARE - Waited over 10 months for two accent cabinets for my living room that I had to order that were not in stock "due to covid". What started out to be a 4 month wait turned into over 10 months. Now they call and tell me the cabinets are TWO different colors "due to covid". It's not due to covid, it's because of your ordering department screw up. Someone didn't check the right box on the color. I spoke with customer service who informed us the cabinet in the right color is in stock in California. We live in Oklahoma. Additionally, customer service offered to not deliver the one cabinet in the correct color. Thanks for making me wait yet again. We asked for a return call from a Manager to resolve the issue. cannot get a Manager to call me or my husband back. I suggest not buying from Ashley or it's mother company Mathis Brotherssince they can't return phone calls much less make this right.
Our salesman David was very good and helpful. He made the experience worth the hour drive and enjoyable. He showed us everything we wanted to see and steered us away from items he could tell we were just okay with. We will be back for more items when we finish the house. Recommend Ashley Home Store a great place to shop and buy
My wife and I just purchased our first home and it’s always been a goal for us to purchase a nice furniture set together. Donovan and Angela were absolutely wonderful and went above and beyond. We definitely will be coming back here because of them. We have been to several places and this one is the place we chose, they made a huge difference!
Elisha was very amazing she helped us very much. Very helpful and it was very helpful to have her opinion in the things we got. Very patient with us and very friendly. Happy she was able to help us.
Stephen Ryan was a very helpful salesman! We found exactly what we were looking for right away.
We were attended by Zack Eidschun, very nice guy. Attended us as soon as we walked through that door and helped us through the whole process, even offered waters. We walked out of Ashley’s Furniture with a beautiful dining table! Highly recommend Zack Eidschun.
Ashley the sales rep showed me all the options I had that fit the description of my needs. There was no attempt to upsale or pressure me into something I wasn't in the market for. Very accommodating and I look forward to shopping there in the future.
Had a wonderful experience!! Would recommend this store to anyone , the people are very pleasant and willing to work hard for you to get the best bUY they can. Thank you Ashley store for our new couch and chair that will be coming soon.And a special thanks to Shannon Congdon.
Good service and good help
Our sales lady was great every time we came in to look at furniture. She was patient and kind and did all that she could to make us feel very welcome and Happy with our selections... I would most definitely give 2 thumbs up with the Ashley furniture store...❤️❤️❤️
Steph was Amazing….
We called to see if they had a pillow top full-size mattress that was on the website for $299. Upon arrival the salesman said no, then found one, kept talking about being in military, said warehouse was open for 30 minutes. Went to warehouse, manager said it had been closed for 2 hours. We asked for a refund, he said it would take a few days. 5 weeks later I got a bank statement, no refund. The lady at refund office was very nice and knowledgeable, kept apologizing for others. Seems to me they need her to manage the other ones
Elisha and Renier were wonderful to work with. Love their energy and willingness to go the extra mile. They made buying a new bed easy and enjoyable.
Although new Steph Ryan did exceptionally well and I think he already deserves a raise. He was very knowledgeable and super nice as well. When there was something he happened to not know he wasn’t shy to ask for more information from his coworkers and manager so I appreciate that. 10/10 would choose him again. Also the manager there at the time was very sweet and connected with us. She was awesome as well. Great people and great experience so thank you!
Shopping experience was great. Anthony G. , the sales person that helped me was wonderful. I never felt pressured and he was very patient and very helpful. Anthony and his supervisor worked together making sure I received the best pricing, etc. The ladies at the cashier station were also nice and helpful. Great team and great experience. Will return.
Shannon was so friendly and helped me to find the perfect couch for my home. Will definitely go back!
Hayden was very helpful and patient with us in helping us select the bedroom furniture we wanted.
I had the best experience today while purchasing furniture from Ashley HomeStore. My Home Furnishings Specialist was AngelaZ. She was very knowledgeable and helpful when it came to matching colors with my decor. Her professionalism and personality exceed all expectations. It is without a doubt, i will return in the future based on this experience today!
Our sales person was extremely polite and helpful. She took the time to show us several different options and explain to us the various pros and cons of each.
It was great. I got some furniture
The salesperson was very helpful. She explained things thoroughly and was patient. She gave me a brochure for an organization which will pick up my old furniture for free.
It was an excellent experience and Zach was so friendly!
Hayden was a huge help in helping me find the right set for my bedroom. Explained the process for me and set up delivery for. Gave great customer service.
Mr.Hayden Lankle is a nice man. He has a nice personality. He help me out and got me what I wanted. Thank you!
After a nearly three-month wait, we received our furniture. As we've done for decades, my wife offered to pay the delivery crew to relocate our old sofa/love seat to another room. They quoted her $100. A hundred dollars for three minutes of work -- in Tulsa, Oklahoma! Later, the local store called to "find out how the delivery went." When I explained that their drivers are essentially crooks, the CSR went off on a diatribe about how "they're not supposed to do that" and "they don't represent us." Yet she could not point to one document or email we were sent that says either of these things. She called to get my feedback, then got snippy when I gave it. That's fine. It's also the reason I wrote this review. Talk over customers all you want, ma'am. The last word is ours.
Their delivery sucks!!!!! I purchased in Feb or so a table and chairs. They call me to finish paying it off and say I have 24-48 hours to make my payment as it’s come in and that’s how I am able to get it delivered as well as they can only hold it so long. I call and pay the remaining part. They give me dates for delivery 4/16 is what we settled with. Wednesday 4/13 I get a call to set up a delivery date. (Mind you it’s with Mathis brothers not Ashley’s because that’s who you deal with apparently) they tell me it was never scheduled and we settled for today 4/18. I received a text and an email it would be delivered 1030-1230. My dad was here the entire time. I get home from work no table. I text them I get told it’s late. I clicked the link in the original text it says 530-730. So I patiently waited for that as well. 6pm I get a call they are 3 deliveries before they get to mine. Nothing more until 8:30pm again they say 3 deliveries away from me. I’m now mad because it’s late. I work an early morning shift. It’s too late to call the stores to ask and change this. I get another call at 8:53pm saying hey we can go ahead and deliver it we are 20 min from you house. I said ok. I have my dad come over so I’m not home alone with random people late at night. Nobody shows 930 I start calling and they don’t answer. Finally 945 I get a call saying it wasn’t meant for me it was for a customer right in front of me. I said well still just take it back and have it delivered again because it’s too late. At one point in the conversation around 830 they told me it’s possible it could be between 1030-midnight before they could deliver. Who wants to get it delivered this late at night? I mean people work and I have sat around all evening waiting for my delivery. 100% do not recommend them.
Hubby and I were looking for some furniture for his Mancave. The Representative (believe it was Jennifer) was Friendly and attempted to really Help us. Since we're in the "checking around" process, we didn't buy anything that day. However, we have a few more places to look and if unable to find any comparable prices, we'll probably go with Ashley!👍🏾
Eugene King is a very good sales person. He went the extra steps to provide detailed description of recliners we custom ordered.
Found full sized pillow top mattress online for $301, couldn’t make site work to order, called store to see if it they had one, they said they did. Upon arriving Cory greeted us and said he didn’t, but would look, found one, but was $339, we decided to pay $40 extra, we had already drove 40 minutes to get here. He said the warehouse was open for 30 more minutes. We went to warehouse and they said they had been closed for 2 hours. They should have offered to deliver for free, but instead we got, we can return your money after 72 hours!
Excellent customer service.Godson the sales associate was very helpful, patients , friendly. He was awesome in all the way.highly recommend 👍
My experience with Sarah was great. She was honest and listened to what I needed. She was able to direct me to the exact items I wanted. She helped me make a quick selection so I didn't spend unnecessary time in the store and offered multiple discounts.
Very accommodating and helpful in every way!
Anthony did a great job! Thank you all !!
Sarah the sales associate was very helpful and patient.
Don't spend your money here I was lied to and mislead from the beginning and I had to sleep in the floor for a week because they "accidentally" did not know my bed frame was not in stock it took them a week to bring a cheap metal frame that I've had for a month instead of the bed I purchased. Customer service is a joke I've talked to multiple managers and assistants who say they will get back to me the managers lie to you they only want the sales and will tell you anything and screw you over to get it. I don't want any fake replies telling me your sorry and to reach out for assistance . You know who I am. I'm clearly here writing my first Yelp review because you guys lie and don't solve problems. BBB will hear from me as well.
Eugene King is a super asset to Ashley. Helpful, kind, knowledgeable salesman. My new favorite furniture guy!!
Eugene King is an awesome salesman. Ask for him to get personal service and lots of TLC!
Feels a lot better than shopping here 1 year ago. A year ago we felt super pressured and hunted as we walked around the store, but Rio was extremely professional, gave us space without us asking, and did everything in his power to take care of us… all while being extremely upfront with us about everything. Amazing experience
Hannah did an amazing job assisting us only when we needed help. It was refreshing not having someone constantly tagging along while shopping for furniture.
Drove from Okc to Tulsa to see a couch that they didn’t have locally on display. My salesperson Ashley was great and got me all taken care of super quickly.
Amazing customer service! Godson was very professional and helpful. Will definitely be shopping here for all my furniture needs.
Zack was great! We found a couch after sitting in every couch available. He was patient and not overbearing :0) They are going to deliver it to us on Tuesday for a reasonable price too. Will be back. Ask for Zack when you go!
Jennifer was very nice, helpful and knowledgeable. The experience all around was great.
Fast and friendly service I got everything I asked for great customer service lots of options I always shop at the best store in town which is Ashley Furniture
Sarah Webster was amazing. She made the experience so easy and pleasant. We have always returned to Ashley Furniture for the quality and value.
Ms. TT at the Tulsa 71st store was very professional, polite and patient. The three P’s!
I was very satisfied with the assistance I received from my sales rep. He gave me my space to venture out on my own and was there to assist when I had questions. I always leave Ashley's very satisfied.
Sarah was so great to work with!
Shannon Congdon done excellent job answering our questions. Very patient with us while we made our decision. Her time is very much appreciated.
Great selection and staff!
Easy to shop at,sales people are not pushy. Very helpful and confident. Loved the experience.
Polite staff, knows product, great prices.
Wow. Was met with a smile around every turn. Our specialist name is Dolan. Fantastic is the word to describe our experience. Dolan was kind gave us space to look came back to see how things were going. I told him we were just looking weren’t sure if we would buy anything he said that’s fine let’s keep looking. I found a chair I liked and sat there for a long time. No pressure. Yes we purchased the chair. The point is we weren’t rushed or pressured we were able to think talk it over and then make the decision. This was best shopping experience I’ve had in a very long time. Would recommend this location to everyone. We had been to Mathis earlier and told the sales rep we weren’t sure if we would purchase tonight and they disappeared. I realize they are the same owners but a huge difference in how customers are treated. Thank you Dolan and team. Truly appreciate your kindness and efforts. Great job.
Ashley stores have been our go to place! All the sales agents are friendly and helpful- no one is pushy or makes you feel rushed to make a decision! Shout out to Josh and Shannon, but with all of our purchases we have worked with several of the sales folks who have ALL been great! We were in need of furniture in 2021 with supply chain issues and Even the managers-Cody and Don, have spent time with us to help us find what was available/in stock. Most recently, we went back for a side table and even the cashier was super helpful (I believe her name started with an A, sorry I’ve forgotten now). Everyone is helpful, are always smiling. I’ve enjoyed purchasing furniture at Ashley and would highly recommend folks to check them out!
Angela is awesome! Thanks for your help!
We went in looking for a lift recliner, and Dolan found just what we wanted, and at an excellent price. Very pleased with the store.
Godson was the best sales man he got us the best products at the best price i definitely recommend Ashley especially for Mattresses!
Ashleigh was amazing she didn’t rush me, hound me or stalk me!!! She let me take my time and look and answered all my questions.
Friendly customer service.
Alot of vehicles, not customers.
Godson was great, let us look around no pressure no hassle, and when we were ready he did a great job walking us through the purchase of our new furniture! Highly recommend!
Hannah the young sales women was very pleasant to work with. She answered all are questions and gave us space to walk around and decide which sofa we wanted. I would recommend this store to anyone looking for furniture.
Wasn’t pressured and Zach was awesome. Got what we wanted and had fun doing it.
Just spent a WHOLE lot more than we wanted to, but we did it because our sales person was awesome. Thank you Sarah for not being pushy, being informative, helpful, and an all around pleasant experience.
Salesman Kevin Becht was very helpful, friendly, and got us exactly what we needed. Very thankful he was there. Wouldn’t have found this dining set without his help.
Cory did a great job helping us. He did everything possible to help us make a good buying decision. We’re looking forward to receiving our furniture.
Kevin was outstanding in helping me pick out a couch, rug, and ottoman for my new apartment! He was also very knowledgeable on the all furniture I was interested in. I would 10/10 recommend Kevin
Great furniture, great prices, and not nearly as hovering and not trying so hard to “control the sales process”, as most furniture places. Keep that up Ashley, and I’ll be coming back for more!
The employee Kevin was great help!! Took me to where I needed to go and wasted no time with me!! Plan on coming back for sure!!
Everyone is extremely nice, we came in a little bit before they closed without realizing and Jordan greeted us with a smile and showed my fiancé and I to exactly what we were looking for anyways. We are very happy and would recommend! Thanks again Jordan for being awesome!
Ashley HomeStore was a absolute wonderful experience! The Home Furnishing Specialist, Zack Eidschun was so helpful! They carry quality furniture to fit your budget!
Ok, but didn't have what we were looking for, found out that they are just a look at place, you still have to go to Mathis Brothers to pick up what you want.
I am so disappointed in Ashley’s furniture on 71st in Tulsa. I bought my home 4 years ago and for over 4 years I have bought every single furniture from Ashley’s furniture. From my bed sets, to drawers, to dining, to 2 sofa sets. The sales person I dealt with was great and he sold me everything. Every time I went to buy something he was who I worked with. However I will say in this situation, I am just disappointed in him, his sales manager, and all of Ashley’s furniture’s customer service department. I was sold all these items along with their “insurance” plan that was supposed to cover me for 5 years. I was told they would come out for cleaning, to take care of any tears in the couches, and to replace if the item couldn’t be repaired. Will I never had to call them until today to ask that they come out to take care of some cleaning on a stain. When I called my sales person told me I’ll have to call within the 30 days that the stain happened. The stain happened two weeks ago. Customer service refuse to help me. They transferred me to two managers who also refuse to help me because they said they switched their cleaning company the year after I bought my insurance plan and it had changed from 30 days of the incident happening to 5 days. The manager (Stephanie) said she would call me back and didn’t call back at all. 2 days later my sales rep called and said there is nothing they can do for me. So basically they’re telling me I’ve spent thousands of dollars, I’ve also sent lots of busines to my sales rep from my family members (sales rep knows exactly how much business he got from me), bought a protection planned that is supposed to cover me for 5 years and now it’s tough luck. Thank you for your money but we refuse to help you. I have never had to deal with such a big franchise store like Ashley’s furniture who is also link to Mathis brother’s who made me promises when they got a sale from me to now telling me they refuse to help me because their policy changed a year after I bought my furniture. I will not only take my business elsewhere now but I will also make sure to tell my friends and family to take their business elsewhere as well.
Great experience. Love my new furniture. Kevin was helpful.
Kevin was very informative and knowledgeable. Noone bothered us when we wanted to look around. Kevin helped us get a great price. It was just a little too hot in the store to be comfortable for us.
David Skinner is a classic act. Super helpful and informative. No pressure and listened to my wants! Hands down a great experience!!
My sales girl Amber Burroughs did an awesome job finding me the perfect sectional!! Big and oh soooo comfy!!
Had a great experience! Really excited about the furniture and we had such great service from David!
The Ashley salesperson was helpful and not pushy. However he failed to clearly disclose a charge that is added to the sale, which I did not see until I got home and carefully reviewed the sales agreement. The store automatically adds a $99 “rewards” charge to the bill which provides a discount on future purchases and delivery costs. When I queried the salesperson and the store manager by phone they both said that’s just store policy - with no option to opt out. I would not have signed the agreement had I been better informed of this mystery charge.
Good customer service!
Tolu was amazing to work with! She was knowledgeable and informative! We enjoyed her and she made our buying experience a pleasurable one! We cant wait to come back and see her for our next purchase! #ToluForTheSale Ask for her...you wont regret it!
While it has taken a bit to get all of out furniture in, we realize it is not the stores fault. They are working hard to make sure you are happy. We will definitely get furniture from them in the future!
Dillon Chambers was great! Easy to work with not super pushy like most sells people. Told him budget and what we are looking for. Dillon was very helpful. Very happy with our purchase Sectional was on back order but they delivered in 8-9 days.
Process to buy a couch was easy and quick. River is very personable and kind. Great store.
Salesman was very helpful in showing me the options available with the features I was looking for.
Great customer service and quality products. Easy to work with on financing also.
The employees were personable and informative. They didn’t try to upsell me and even advised me against buying something I didn’t actually need! Will definitely be back next time I need something.
The actual buying and shopping experience was fine. There were no inconveniences or issues in choosing our furniture and having it all delivered. It was a little disheartening to see the price difference for the same product from Ashley online be over $300 cheaper and that the actual store has no obligation to match that price.
I hope this helps someone. Two things that I will note before continuing with this review. One, I fully acknowledge that there is a pandemic going on. Second, I felt like our “day of” buying experience was satisfactory, although I believe we were bamboozled with a facade. Our family purchased our dream home in June. We went to Mathis Brothers in hopes to find everything that we wanted for our new home, mainly bedroom suits for the children. Too many sales people followed us, and I felt like I was in a bad episode of SVU. After leaving this place, we went to the more intimate Ashley’s Home Store. We were appropriately greeted, and given time to look before speaking to someone. We knew that some items we chose would be delayed arriving, but it was all discussed before making a purchase. The items that were currently back ordered were approximated to arrive within a month. As long as our kids had beds, I was satisfied. We scheduled a delivery date and a couple days later, my husband went and finalized the payment details. The day before our scheduled delivery, my husband and called to confirm delivery and a time. We were told that delivery had been canceled, as they didn’t see that payment was made. After several managers and a lot of patience, it was determined that they had incorrectly figured things, and we were good to go. While expecting that delivery would continue as normal, we were sorely mistaken, they backed us up a full week! With no options presented, we waited the week. Come delivery day, we received multiple incorrect items, broken pieces and not even half of the items we were told we would receive. It took 3 deliveries for them to get our correct items and get items fixed. A month later, we called to determine the estimated delivery date of our back ordered items. We were told “a couple weeks.” Mind you, we have had to argue cost on items that we didn’t purchase, yet they didn’t want to remove from our bill because “they were delivered to us.” Many calls and months later, 5+ to be exact, we were told our last item arrived. Delivery was set for a week later. Since my husband and I both work, and they couldn’t work around our schedule, they decided to leave the piece without someone to sign. When arrived home shortly after delivery, I went to inspect the dresser to find that the top drawer scraped the second drawer and the second drawer wouldn’t glide properly. This could be seen as a minor infraction to some, but when you pay the outlandish prices that we paid and have waited this long, you almost expect near perfection. When Ashley’s was called about the damage, they first said that the piece couldn’t be replaced because they were out of stock. When my husband demanded that the piece be fixed or us credited our money back, they said they would contract a third party company to fix it. The next call was Ashley’s telling us it would be over a month before the third party company could fix it. That was unacceptable and we let them know that. Suddenly, they could come pick up the piece, take it to be fixed and return it within a week. To get to this point, it took being VERY vocal and demanding, with management acting nonchalant. My husband asked what type of reimbursement they planned to give us, knowing that we have waited close to 6 months for our home to be complete, and still not reaching that status. We were informed that they would love to offer us a gift card. Why would I want a gift card after all this hassle?!?! Out of curiosity, we inquired about how much they were offering? $50! Seriously, that might buy one of the display items that mimic something spilled!!! I feel that it is needless to say, this has been one of the worst buying experiences I have ever encountered. While I know that the loss of my business will not bankrupt this company, I hope that the review I am leaving will alleviate some trouble for other people, so that their new home buying experience won’t be overshadowed by furniture negativity.
My salesperson Tulu was very helpful without any pressure. Found the exact recliner I wanted.
Prices to high
I want to change my opinion. We had no problem with the furniture we purchased. We have problems with the billing. Our invoice says we were getting deferred interest for 12 months and were told we wouldn't be billed for about a month. Not true. Synchrony sent an email saying our payment was due just three weeks after we bought the chair and we hadn't even got a bill. Then our bill the second month did not reflect the deferred interest, it charge us. When I spoke to Synchrony, they told me it was Ashleys problem. They didn't code properly. I spoke to Ashleys and they said it was Synchronys problem. So I called them back just to call Ashleys back. So I ended up doing a three-way call with Synchrony and Ashleys. So now Ashleys mgr, Cody, said he was going to have to talk to his GM because they couldn't figure out how to fix their mistake. That was two weeks ago. Chris left a msg last week saying they were still working on it. Now I cant get neither Cody nor Chris to contact me. I am being charged interest fees that need to be reimbursed and my account hasn't been changed to deferred. My original documentation reflects the deferral of interest but Ashleys did not process it properly with Synchrony.
Service was great. Thx you.
nice customer service...Thank you Matt. Simmons
No pressure! Loved it. We were able to shop and make our own decisions without anyone hovering over us. When we were ready to purchase, just went and found our salesman. Great experience.
Customer service is excellent!
River my salesman was very knowledgeable and alot of help! 5 star service all the way around!
Great service! Good sales and discounts! Quick delivery even when COVID slows the world down! River was great and very helpful and knowledgeable!
Race, our salesman was great! The service after the sale, not so much. We were told in advance that the sofa was on back order but should be in by late July (we ordered in May). Late July comes and now it’s going to be mid August and so on. In October we were told late November, now it’s end of December. All current advertisements say “we have everything in stock”, this is absolutely false!
Our sales associate was very helpful and not in the slightest overbearing. We were able to find exactly what we needed. Would definitely recommend them for anyone looking for furniture.
We had Godson take us around the store. We had a good idea of what we wanted. He helped us find the lowest prices available. He allowed us to bring furniture from different area so we could see how the pieces we liked matched together. Also, it all felt like low pressure on making a purchase. Very pleased with our overall experience and happy with the pieces we purchased.
The questions I asked were answered fully and more information was given to help me better understand. I was greeted right as I walked in by my salesman; which I told him what I needed and my reasons, he took me to a few beds off my explanation and was finished under an hour. Always good experience here.
Painless experience and matched pricing I found on line including “HONEY”!
Chris Johnstone provided excellent service in helping us find a new end table. We really appreciated all of the comparisons we asked of Chris and his patients with us. We will ask for and recommrnd Chris to all of our friends. Ron
Shannon, Jessica and Eugene were amazing to work with! My wife and I had a tight timeline for delivery and lots of details to process. Their team worked together effortlessly to solve several dynamics proplems quickly and proposed reasonable solutions. I won't buy furniture again without going to this team first.
Our sales people were phenomenal and Angela at Ashley provided amazing customer service! We love our purchase and will shop there again. 4 stars due only to not receiving proper paperwork with our large purchase. But all else was great! Angela saved the day!
Tolu was great and helped us have a great experience. We’re old Ashley Furniture users, but our experience during this purchase was great giving all the challenges with Covid and supply chain. Glad we were able to find something in stock and assisted by such a great sales person like Tolu.. Thanks again
Our visit to the Ashley store was very pleasant and we were greeted by Eugene who was very friendly and professional and he steered us in the right direction in the store and he was very helpful in the items we were inquiring about, and we selected the items we wanted and Eugene helped us through the entire process. I highly recommend this store and Eugene was outstanding!
Cory J. was very patient and helpful with us. He also wasn't pushy at all which is a big plus in my book.
Great service and staff is helpful without being pushy!
It was a pleasure having Sarah help us find the perfect headboard for our bedrooms. Thank you 😊😊
Great shopping experience. Cory was great. No pressure sales.
Eugene was. Our salesman. He told us where to look. He checked with us. to see if we had any questions. When we picked our furniture. He was a big help answering questions.
Hard to find anything in stock, but Hannah was able to find everything we wanted with quick delivery. Thanks Hannah and crew for making it happen!
The quick assistance as soon as you walk into the door. The large floor of furniture available. Friendly atmosphere.
Friendly salesman (Cory).
Bought a purple mattress combo, thinking it was a purple adjustable base, but it was Mathis brothers version of a adjustable base. ($3800) Told everything was in stock. Went to pick up everything and they failed to mention the mattress cover is on back order, which was $299. I got it refunded, but was told my 60 day comfort plan is voided. Got home, realized I didn’t have an instruction manual to the base, and the hinges to the base were broken. On top of that we had boot marks all over our base. When I told the customer service rep, they told me I would have to pay the delivery fee to have them pick up the old and deliver the new, in 4 days. Will never buy from Ashley home store or Mathis brothers again.
We had a wonderful experience with Chris at the Ashley Home Store on 71st in Tulsa. He listened to what we wanted and went above and beyond to get us everything we needed, while being clear about wait times for a few of the items we ordered. Overall great experience!
I had a great experience at Ashley. My salesperson River understood right away what I was looking for. He allowed me to shop unpressured. He gave me some suggestions, then guided me through pricing and availability without trying to sell me something out of my price range, etc. It was probably the easiest and quickest furniture purchase I have ever made and I am very happy with my decision.
Had a great experience today. Zack assisted us (did not hover/was not pushy) and we found exactly what we needed at a reasonable price. Unfortunately, some of our pieces were at the warehouse, which was closed the day of our purchase. Who closes a warehouse in the middle of the week? Dear management, can you get creative & maybe rotate some schedules to have someone available when the stores are open?
Had what I was looking for, for a reasonable price. Will shop here more often.
Ashley is my go to store when I want to beautify my space. They have quality furniture at affordable prices and great customer service. I thank Ashleigh for her warm welcoming spirit in helping me w my purchase. I forgot the expert in mattresses name on 71st Street 🤫 but he was amazing to w helping me w my king size motorized bed
Jordan was phenomenal!! Went out of his way to help us get the mattress of our dreams!!
Roxy was a great help and she's also a very nice person to work with.
I've been looking all over for just the right sofa and new mattress. DILLON C. was my salesperson. After me changing my mind about a hundred times, Dillon, stayed with me as my order changed, went waaaaaay above and beyond with customer service and satisfaction, was patient, respectful, and got some good deals for me. Bravo Dillon, his manager, and the wonderful ladies in finance. This is where you want to buy your furniture. Thanks, Dillon and staff! Melanie F. Tulsa
I rcvd a 10 % coupon in mail. Thought they price matched. No, only mathis brothers. But since they don't carry my item in stock, it becomes a special order. Therefore, coupon can't be used on special orders. So, I'm going to sunshine furniture where was cheaper than Ashley even with the 10% off and in stock. Don't waste your time.
Good customer service with a nice selection.
DO NOT SPEND YOUR HARD EARNED MONEY AT ASHLEY FURNITURE! We purchased items in May. We have been pushed around and lied to SO MANY TIMES! We have received our pieces at different times. When something does come in, we have to call and keep track because, God forbid, the store call and let us know our items are in. We have been told a date for our remaining items multiple times. Now we are being told it will be at least another month. After our last review, we were granted a measly gift card, that we CANNOT USE UNTIL ALL ORDERS ARE IN. Seriously? I understand the pandemic delays. I am more upset that we were lied to on more than one occasion. Ashley furniture treats you like they don’t need your business, SO DO NOT GIVE IT TO THEM.
Purchased a bedframe for our king mattress. The hinges recently began to give out. I reached out to Mathis brothers and Ashley which directed us to our warranty just to be told it was useless and nothing can be done. Now I’m out more money again.
Approval was pretty quick, not a lot of paperwork involved. Sales Associate name Godson was professional, helpful and had a good attitude.
Very friendly and knowledgeable staff. I would go back again.
No hassle no pressure sales. Associates are very friendly and always greet you at the door.
Zack was so patient and helpful, even with our crazy three year old who couldn’t sit still.
This store has such a variety of wall and floor accessories. I was impressed. Found an unusual mirror to go with a bedroom suit. The person who helped me was so friendly and helpful.
Race Walker was a great sales associate. Was not pushy, he listened, and truly helped find the perfect couches for us. Will definitely be going back and working with Race again.
PROBABLY ONE OF THE WORST PEOPLE TO ORDER ONLINE FOR !!! I ORDERED BACK IN AUG MONEY WAS TAKING OFF MY CARD THEN ALL OF A SUDDEN THEY TELL ME MY ORDER WAS CANCEL WHEN I BEEN IN CONTACT WITH A ANGET AND THEY TELL ME AT THE LAST MIN THEN GOT HUNG UP ON BY THE CALL CENTER STAFF NEVER AGAIN
There were so many different selections to choose from. Whatever your taste, Ashley’s HomeStore has it. Super friendly staff! Will definitely return!
Sometimes people are " just looking" let them look
Having not purchased new bedroom furniture in quite awhile, I honestly didn’t know what to expect, but Elisha at Ashley Furniture walked me through everything. She was very helpful, patient, knowledgeable and most of all, laughed at my silly jokes. Elisha truly took the experience of buying furniture from a chore to fun. She knows her stuff and was never pushy. She and her manager got what I felt was a good deal. Definitely ask for Elisha when shopping at Ashley Furniture. 😊
Corey was great to work with. We got exactly what we came in for and for a great price.
Very pleased with our experience. No high pressure selling, yet Josh B. was very helpful. And, in spite of the furniture supply shortage, there was a good selection of in stock living room furniture.
We went to Mathis Brothers first, looking for recliners and of course what we wanted they did not have in stock. We decided to just drop in to Ashley and River greeted us at the door, took us to the recliner section, was immediately able to get us what we wanted, IN STOCK. GREAT prices and EXCELLENT CUSTOMER SERVICE from River and the cashier!!! Will DEF come back!!!
Very helpful!! The salespeople were helpful, knowledgeable and not pushy. I will definitely be back and highly recommend Ashley Homestore
Bought our kitchen table from here several years ago with no issues at all so we decided to return for new bedroom furniture. It has been an absolute nightmare this go round. Sales was great overall. Financing was the biggest crock. Finally got everything taken care of and was told most of our items would be delivered today between 12:20 and 2:20. My husband blocked his work schedule to be there. He received a call from Ashley stating the men were in BA and was headed our way right away. 2 hours later my husband called to see where they were when he was told the address was incorrect so they would have to deliver another day. (I called yesterday and told them the address so it would not be sent to the old one we had on file).
Thank you Sarah and Aaron for helping me get my new furniture. You two were fun to work with. If the deals are good the next time I am looking for something I will be back.
River was really helpful and knowledgeable about the products and payment options.
Purchased a bedroom set at the beginning of July paid in full, was promised it would be in before my move in date. Was updated that my items have not made it in until the day before they were supposed to be delivered. Couldn’t find out or tell me how long my items would be in. Called in to the manager and he couldn’t answer nor did he try to do anything to rectify the situation. Finally when my items came in the sales lady was scheduling a delivery and told me that she could not schedule a time or give me the time they would deliver. So not only did my things come in late but I also had to take time off work to even get my things! My time should be taken in consideration given the situation. This place is a poor excuse for customer service. Will not be spending anymore more of my money here.
We had a good experience at Ashley with Tolu today. She was friendly, knowledgeable, and took the time to make sure we got what we wanted.
Lots of choices
After a day of looking in other stores we were of course glad to finally find what we were looking for at Ashley but what was even better was the salesman that helped us was simultaneously wonderful company, full of information and didn't hover like a discomforting helicopter. A day that made furniture shopping feel like hell was changed into a simple shopping experience where even the paperwork was made semi enjoyable.
Sales experience was great until the sale was final and we got out the door, peices of our order was missed from the salesman and had to be added to our order later, salesman will not answer or return calls or text messages. The date for our last peice of bedroom furniture keeps getting pushed farther and farther out. I will NOT do business with Ashley furniture again.
The Staff is always helpful and I appreciate their expertise. Love shopping there
Always a great experience here! Friendly salesmen, not pushy or too hover-y.
Had an awesome experience at Ashley’s Furniture here in Tulsa, OK! Cary helped us new home owners and was extremely patient and helped us get exactly what he wanted for the right price. He was amazing!
Ask for Scott. He helped us right before closing and didn’t rush us. We bought a big sectional. He was very knowledgeable and helpful!
Jae’Don Freeman was great to work with!
We had a great experience! Staff was very helpful and kind! We will be back!
From the entry into the store was a very warm and friendly experience! Our sales man was very helpful and knew his business
Good place, good deals
Amazing customer service is fantastic over the top i would recommend to everyone
Great place to buy furniture, our salesman Mr Morgan was adept at answering all of our questions and getting us what we wanted at a great price.
Scotty was helpful and knowledgeable without being abrasive or pushy. He was the perfect blend of knowledgeable salesman and giving space to be able to talk to the rest of my shopping party. I had to call my husband who was not able to be there in person and he was wonderful about stepping back enough to let me have a conversation without being intrusive. His personality made the whole experience fun and welcoming. Will definitely recommend and shop here again!
Worst experience ever! My salesman was great. I purchased a sofa and a loveseat. They arrived July 1st. While he was putting sofa together he noticed that the pieces would not click in right so he called warehouse immediately to let them know and they said they would send out a new sofa. Once he left I try to recline on the loveseat and it got stuck. The cup holders were also dirty and you could tell that it was clearly used. I called them and they said they would bring new loveseat with the sofa. New furniture came July 5th however only the loveseat was new. I was told they would bring new sofa once it was in stock. Called on July 21st since I never heard from anyone and was told a new sofa was in stock. Deliver was set up for July 23rd. Once again a used sofa was sent to me. Called the warehouse and was told once in stock they would let me know. I asked to speak with a manager at 2:47pm and I have not heard from anyone since. I paid for new furniture not used furniture and truly amazed that they keep sending me used furniture. I have NEVER experienced anything like this
The first two times I shopped at Ashley’s, David Webster helped me and he was AWESOME!! My couch was delayed over 2 months and he regularly checked in with me to keep me updated on the status and when to expect it. This last time I came in to buy a bed and got a different salesman. He told me that it was delayed about a month. It’s now been over 3 months and half the time when I reach out to him, I don’t get a reply. Very frustrating, especially when I had such a great experience with David!
Great service nice place price are kind of high
Chris is professional, polite, kind, caring, assertive and efficient! Seriously the best! Thank you for your help!
Great service
Jea’Don did an amazing job helping me find the best couch ever it was like a cloud to seat on !! I have been looking for almost a month and half at about 14 different stores and was done and he took me straight to my dream couch and had it in stock too !!! What a great place and great customer service,Thanks so much.
Great selection cheap prices
Nice place to shop for furniture especially if it's your 1st apartment. The prices are reasonable, customer service is excellent and you have many options to choose from.
Shannon is AWESOME. Prices r reasonable. I didn't hav 2 wait an b4 making the purchase. She wasn't trying 2 make me spend 1200$ on a recliner. I told her wat I was willing 2 spend n she respected that.so yes go 2 Ashley on 71st n Tulsa n ask for SHANNON CONGDON. Super cool n understanding sales woman. Only thing I didn't like was their delivery prices. But I guess that's why ppl need pickups.
Had the best experience with Sabrina! She helped me find exactly what i needed and i was in and out in under an hour! Will be going back for future furniture needs
The selection was great, and the prices were fair. Cory was very knowledgeable and helpful, pointing out lots of worthwhile factors to consider when investing in new furniture for my home.
Very Helpful sales associate. No pressure to buy and overall very professionally handled.
We ordered our sofa a month and a half ago and was told it would be delivered this week. When we called to check in we were told it had been pushed back two more weeks. I work in furniture and I understand lead times are crazy right now but I also feel like Ashley has been deceitful and not communicating. At this point I'm just beyond frustrated and would love some communication from the store...
Excellent attention. Zack took care of us. The credit application was smooth. The variety of furniture was fantastic.
Lots of items to choose from and friendly salespersons.
The salesman did a fine job. I paid $500 for a coffee table. I picked it up from the warehouse and got it home and two pieces were missing. I called customer service and they were very unprofessional. Won’t give me a time or even email confirmation that my pieces will arrive or when they will arrive. So I’m basically stuck with a coffee table that I can’t use. Very unprofessional.
Great service from Scott and a great holiday deal.
Zack was very helpful and courteous. Great overall experience shopping for furniture.
Awesome experience! Salesperson was very helpful, gave me the best possible pricing, a checked availability on everything before I ordered.
Jonathan our salesman and Jon the manager were great to work with. We were in and out quickly. They answered all of our questions and informed us on things we did not think about. I would highly recommend to go see them. Products were all in stock, and it only took around 15 minutes to get loaded.
Really good customer service everyone so helpful and super nice
David was great. Moved tables to make sure they looked good together.
The sales associate Jae’Don Freeman was awesome and very helpful. Took care of my wife and I in a very professional manner
Very professional, courteous, knowledgeable about product we wanted.
A huge shout out to Angela at the 71st Ashley Home Store!!!! She went above and beyond to help with our delayed order. We appreciate you so much!!!
After waiting more then a year to furnish our new home and getting know where but being told due to COVID I would have to wait till the end of the year. I would not be getting the furniture I wanted. I decided to try again with a special family event coming. I went into Tulsa Ashleys store to see if they had something different I might fall in love with. The sales associate TT was excellent she was friendly and NOT push at all. She listen to my needs. I had been looking for the texline collection which I called all over for and was willing to drive to OKC to pick up myself. I was told it would arrive in 20+ weeks. With a very important event quickly coming I wouldn't settle for anything else I didn't want anything else. Ms. TT and the Tulsa Ashley manager found all the pieces to the set in multiple stores and had them shipped to my home in 7 days. Thank you TT for your help. Looking forward to doing more business with you again.
Had a great experience with Ashley Furniture! The sales Rep Chase did an amazing job at helping me find what I wanted! Highly recommend!
Their furniture may look nice but it is NOT good quality at all. We bought a bed and it’s only been 2 1/2 years and it already broke, where the bed frame is held up. Nothing like laying on your over $1,000 king bed and it break on you, so yes I’m writing this at 4:30am. This isn’t the first time we’ve had to fix something on this bed (the wood beams underneath the bed broke before too), so you can imagine how frustrated I am. Mind you I’m 6 months pregnant having to figure out a way to sleep before having to wake up for work tomorrow, this is just ridiculous. Meanwhile you have beds that last some people 15+ years (my mothers bed set for example). Not to mention even from the very start of delivery I had to have them replace parts of the bed because it was cracked before we ever even got to use it. Same with the couch, there was already something with the couch and we had to get a replacement. I’m not just a complainer, they truly use cheap material so save yourselves the trouble and get better quality furniture store, it’ll last longer. You’ll remember this review when you find yourself in the same situation. Don’t say I didn’t warn you! *Update* I got the new part sent to me previously when the bed broke and here we are again a little later and I am 9 months pregnant this time laid in my bed and a few minutes later BOOM the bed broke AGAIN! I had to sleep on the couch at 9 months pregnant🥴
Race was busy with another customer when we walked in, but very quickly got to us before we even finished walking through the whole store. We explained what we were looking for and he was very quick to show us a couple items and even explained we could custom order certain pieces. We came down to two options and he let us know both pros and cons to each. Which is amazing that he was completely honest about everything and didn’t push us into something we didn’t want. We were there less then an hour and already made the whole purchase and got the lowest deal possible with his help. For being a plane mechanic previously and only being at Ashley’s for a little while, he knew his stuff and claims he loves it. We will certainly be going to the 71st and memorial location to see Race from now on with any future purchases!
I bought a twin sz. mattress. When I tried it he laid it down on the floor for me to try it. I did. After testing several I purchased one. Now that I have it I realize that it has not enough substance. It's pithy and I don't like. I had to leave town shortly after and I feel like they won't take it back. I don't think I'll shop there again.
I was so pleased with the service I received from Ashley on June 5 and went back on June 5 again. I went to the store on 71st in Tulsa. Godson Muklounye was my Specialist- he was wonderful to work with!!!
I went to that home store and bought a couch from them online. It was supposed to be delivered to that store by August 8th and even now hasn't arrived. 20 days past the delivery date. Be careful ordering from them online.
Great customer service! Shannon was great! We will be back
Tried serum ! No. Impressed. Didn’t see any change in face
Go see Race!!! He was amazing!!!
We could not have had a better experience at Ashley in Tulsa. Cary and his trainee greeted us right away, were supper cool and very helpful. We left with a sofa, chair, a few barstools and some lamps. We would recommend this store to anyone. We also had to pick up a few pieces at distribution center. Super efficient and well organized.
Relaxed low pressure sales. Came in for a recliner. Had it bought and loaded with no hassles.
Wow... customer service reaches out on Yelp to make it look like they will help and make things better for anyone who reads the bad review but in reality you email them with info they ask for only to not get a response. AGAIN! This place is a joke. Spend your money anywhere else.
I worked with Chris through the process of buying a couch, and he made it a painless experience. He helped with every step from selection to delivery and kept me posted every step of the way. Certainly going back when I have to get my next piece of furniture.
Hanna did a great job and was very helpful. Love my new furniture
Our sales guy was awesome!!!
Ashley’s has really nice furniture, good quality and all. But I have to tell you if you’re going to want your furniture delivered by them it is best to pick them up yourself. Or you know what just do yourself a favor and go to a different furniture place. I legit had my sofa replaced 3 times because they all came ripped. Twice from the corners and my last replacement was even worse. It is completely scratched from the top. The suede fabric is ripped and missing. I almost think it was a joke/prank on their side with my last replacement. I will be getting a full refund and never purchasing from them ever again. Attached are al the photos from every couch they delivered to me ripped or scratched. I am very disappointed in this whole experience. It’s a shame because I really liked these couches. I had spoken with the top manager with my second replacement and she told me she would hand pick out the couch herself and that I would be getting at least a $100 off my couch which never appeared on my statement. YEAHH RIGHT LIAR. They don’t care. SO DO YOURSELF A FAVOR AND DONT WALK INTO THIS STORE.
Our daughter bought furniture in 2020. David Webster assisted us. He was very patient while she was deciding which pieces she’d like buy. He explained the benefits of how the furniture was made and the furniture protection plan. He explained all of her financing options. Because of the COVID-19 pandemic, the delivery of her furniture was delayed. David checked in regularly with delivery updates. He was such a pleasure to work with, that we referred my father when he downsized and needed new furniture a few months later. This year it was finally our turn to purchase new furniture and David did not let us down. He combined excellent service with a thorough product knowledge. We all love the furniture we have purchased from Ashley Furniture and the extraordinary service David provided. We’ll definitely highly recommend Ashley Furniture to our friends and family.
Zack Eidschun was kind, resourceful, and a pleasure to do business with at Ashley's Furniture.
Got what I wanted on sale. Can’t wait for new furniture to arrive.
We were assisted by Race Walker and he made it the most easiest and enjoyable process. He allowed us to browse on our own, and when it came to the buying process answered every question before we could ask it. We would 100/10 recommend!
Walked in and Eugene King greeted me. I showed him a picture of the Ashley night stands I was wanting I found on Amazon. He knew exactly what the piece was called by name just by looking at it. Took me back to see if it was in stock and it wasn’t. He asked where I found it at and I said Amazon for $275 each. He said they have it but would have to order it for $144.99 each. Sold! Ordered it for me and told me when I can expect to pick it up at the store and he would call me when they came in. I was in and out in less that 15 minutes which included a new customer profile since this was my first purchase from Ashley. Wish I would have come here first to furnish my new place instead of Bob Mills.
Overpriced with small selection
Great location, great staff
Salesman was very polite, professional and helpful. He showed me various options and gave me all the time I needed to make the best decision for my home. Thank you and I will definitely be a return customer.
Loved the service I got. Chris Johnstone has helped us with so many purchases. 5 stars every-time! Highly recommend.
Salesman name Matt was very professional and very helpful didn’t pressure us gave us plenty enough time to make up our mind to what we wanted.
My wife and I had a great experience with Wyatt from Ashley selecting our new furniture. Very knowledgeable and will have our furniture in less that 2 weeks!
Great customer service . Your sales reps take care of each other David Webster took care of us today and made sure Caleche Castro got credit for her outstanding service when we were in the store several days ago . Would highly recommend to our friends your store and your sales reps thank both for your salesmanship
We came in just to look. Very mice. Talked to man about mattress. He was very knowledgeable and nice
They were very attentive, we were wearing work clothes and they treated us very well, they advised us and explained to us that they really are experts in mattresses.
Trenton was an awesome salesman. He was very knowledgeable. He was pushy. I highly recommend going to see Trenton. Thank you Trenton!
Had a very nice time in Ashley! Roxy was very sweet! Bought a Sofa and a chair and a half!! Very Happy!
I won't buy from the store again. They didn't really care about anything after they got the sale. Still haven't received something I was supposed to get with my order, and can't get anybody to call me back.
Knew what we wanted. Had us in and out in 15 minutes. Able to deliver in 3 days. Great shopping experience
Great place with very friendly staff. Our salesman, Cary, was very helpful and professional. Will definitely be back.
Great food.
Loved the experience this is the second time I have purchased furniture from Ashley. RACE was awesome and stuck with me during the whole process!!!
David Webster is nothing short of amazing! I’ve been shopping with David for 10 years. He makes the shopping experience effortless.
Worked with Chris. He was able to assist us with exactly what we wanted, as well as finding the best promotion to save us money. I highly recommend him!
Horrible customer service. We have been waiting for a couch that was special ordered for a really long time. We bought a bed frame that I thought was going to be delivered with the couch. The bed frame came minus the couch on a day I was working from home. The guy who delivered it gave us his number and said he would come back either Sunday or Monday to put it together. We tried many times to reach him to no avail. I finally called and spoke with a manager on Tuesday and someone is supposed to come assemble it today, Thursday. I won't be going here again.
David W. always delivers the best customer service! He’s exceptional!
Very kind and friendly staff. I felt well taken care of here. Nice vibe. And also everything there is just beautiful!!!
Muy buena atención
Very friendly, professional and thorough service. Sakes and service well done!
The very intelligent lady was really great
Great service. Friendly knowledgeable personnel.
My partner and I are first time homebuyers and Ashley furniture was the last store we chose to look at because of the higher prices. Immediately when we walked in Wyatt greeted us and was able to knowledgeably assist us. We were given the best service imaginable. Would gladly recommend Ashley to anybody looking for furniture as well as give them my repeat business.
Worst customer service I've ever experienced.
Shannon was great! Great service, great quality furniture, highly recommend!
I wouldn't even give this place one star I would take your business elsewhere bad place to do business Ashley's Furniture and Matthews brothers furniture they both is the same furniture store
LOVE Jose!!! So super easy and no pressure!
Everyone very helpful. Found what I was looking for! Trenton, a good salesman!
Our great experience started at the door when we were greeting by Graham. He asked what we were looking for and showed us all the options in our price range. He allowed us to browse at our leisure. He explained pricing and buying options well. Our purchase was easy and we are very happy. Thank you.
I enjoyed our sales person, he was very kind and helpful without being pushy. Unfortunately I was disappointed with the store policy to not allow floor items to be sold. We purchased a recliner and the one we have is a very different fit and comfort level than the one on the floor- that I suppose was a bit broken in. I’m not sure ours will suffice and am looking to return since it is so different. Update: contacted the email below and received a call that we would be able to exchange our new purchase for the floor sample. We took the offer and I can honestly say it truly is more comfortable. Cannot speak to their store policy moving forward, but thankful we were able to receive the item as we experienced it.
River is a class act salesmen. I will only use him when shopping at Ashley Furniture. Prices are great, you get a lot of bang for your buck without sacrificing quality.
Wow, where do I even start? This store doesn’t even deserve one star. Due to a recent marriage, my mother in law wanted to buy my husband and I new furniture. Initially I called the store ahead of time to ask if they could do a sale with the borrower (my mother in law) in Florida, and the co borrower (my husband) here in Tulsa. They assured me it wouldn’t be a problem, because of Covid, everything was done virtually anyways. We go in, pick out the furniture, apply for an Ashley account, then we are told we have to wait for the card to come in the mail before they could finalize the sale. No big deal. We could do that. It comes in the mail, we go to the store. Present them our information, then we are told everything is good. We give our new furniture away, because we moved to a new house, we figure why move it, we have new stuff coming! NOT. A week later we get a call saying the account was flagged for fraud. Angela, the cashier supervisor starts sending out emails and gets our account froze because she THINKS it’s fraud. We knew it wasn’t, so we jump through all the hoops, get synchrony bank on the phone, they clear everything up and say once again, things are good to go, but unfortunately we lost our delivery date but they will schedule us for another time. They assured us again. We wouldn’t have this problem any longer. Once again we wait for our furniture. Four days later we get told it’s frozen again, and they canceled the order again until we get the flag off the account. EVERY SINGLE TIME it gets fixed someone goes in and flags it again. Nobody can give us a straight answer besides Synchrony bank. They told the Ashley store to release out furniture. It has already been paid for off of the card! The balance went from $4500 on our Ashley card to $1400. Now the sales manager is saying my mother in law has to be here in person to sign the contract. It’s always something. This place tells you what you want to hear to get you out of the store, then changes things up. I have already left a review on Facebook and it was deleted. Same for my husbands review. They have treated us like criminals, and have slandered his name, by saying he has committed fraud. Read the reviews people! This place is a freaking joke! Go somewhere else! Angela has done nothing but cause us a lot of trouble, time and money. I will leave this review up so everyone can see how they treat people. Look at Facebook for other terrible reviews.
We found bar stools but what we came in to look at were two different fabric-covered accent chairs that were on your website. Not only are they not carried in your store, but they have to be ordered by us, online, sight-unseen, and if they didn’t work we’d have to get them loaded up and taken to a shipping center to return them .. not to Ashley and not to Mathis Bros. No thank you. And it’s really too bad because those chairs were exactly what we were looking for and haven’t been able to find anywhere else.
Love this Store, Very friendly, Love everything about it
Mike was very knowledgeable and helpful. Informative without the pushy salmperson feel.
Our salesman was very professional.easy to work with.
Nothing in stocks, prices are rediculous
I would NOT recommend this place. I have paperwork with a delivery date of 4/2. Now the guy I got my furniture from wants to tell me the person who was suppose to schedule my delivery got terminated like it’s my problem. I’m a single mom and took off work for the 2nd. Now, they want to tell me I can’t get my stuff until the 7th. I work that day and can’t just take off whenever I want! My daughter and I now have no furniture and an empty house thanks to Ashley furniture!! Terrible customer service!!! You guys don’t even deserve a star.
Came to buy my first brand new couch. Jose (associate) was professional and explained in detail every option and add-on. He was so patient and well spoken I ended up going double my budget with add-ons. Will definitely be back and asking for Jose Ibanez.
I enjoyed my shopping experience at Ashley's Furniture. The sales person Cory was very nice and courteous.
they were very nice people my 5 year old daughter spilled a vanilla coke, a cup of coffee AND a glass of wine on their display furniture and they were totally cool with it ;^)
I want to give my boy from Nevada River 5 stars he was amazing but that’s about all I would give 5 stars. everything was great during our first trip River was amazing and helped us find exactly what we wanted. but when we came back to pick up our new couch the closing manager was very rude and didn't seem to want to help me at all. all we needed was a hand getting it onto our truck but you would have thought i asked him for a kidney. every one who was there before six was amazing and helpful but the closing manager on March 26th 2021 was horrible. i've honestly never felt such disdain from a person who works with people before and i have 12 years of customer service experience under my belt so maybe he was having a bad day but it's no excuse to take it out on a customer who spent money in the store. i'm honestly glad i'm moving and won't have to deal with him again.
River was wonderful in pointing us in the direction of the clearance we found the perfect couch. But the coordination of item pickup and between staff shift needs a little work.
Zack is amazing! He helped us stay in our budget and get everything we needed that they had in stock. I highly recommend asking for him when you visit this location.
Good selection, friendly and knowledgeable staff
Everything looked the same. Not impressed.
(Translated by Google) Good establishment to buy the furniture for your home, very good service, ask for Gary, as a seller he is very professional and manages to communicate in Spanish, very human ... !!! (Original) Buen establecimiento para comprar los muebles de su hogar, muy buena atención, pregunten por Gary, como vendedor es muy profesional y se las arregla para comunicarse en español, muy humano...!!!
I cannot believe how such a giant in the industry is so unorganized, unprofessional and the absolute worst customer service from the shop level and up to corporate . We have begged and pleaded to resolve what would seem like an easy fix but with absolutely no help from anyone . I would love to get my money back and spend it somewhere that cares about their customers and work for a return visit. Stay clear from the 71st street Ashley's !!Next - in three months there will be several deliveries all of which will be incomplete sets of each piece of furniture purchased.After this you're going to walk in to beg for furniture or your money back . The manager will come in after you are forced to provide tons of information to locate the "manager" that's dedicated to your account. It gets better ....The manager will show you an inflated price of a delivery charge that was never on your original invoice such as : "looks like you were billed $700 for delivery and paid $300 to help with the trouble . It's fake , my original receipt shows none of this , it was created to show corporate that something was done to help . At this point I have a wife in tears and my entire family coming out from all over the country to see my new home and it's still not complete. My "final" delivery was made today and again , not complete . It may be April until I see the large part of my sectional couch . I am embarrassed to be in any way affiliated with this organization. Many of my family members have had issues with you as well this year , if you can't fulfill an order , if you're going to take up to 4 months for a deliver, allow us as a customer to have the ability to return our purchase . Offer a loaner , offer a discount or simply offer for us to opt out and return our purchase . Don't lie to your customers guys , that's a disgraceful way of making a sale.
From Mcalester ok 3 months ago my husband and I went to purchase a new bedroom set. Total retail 3,300 or maybe a lil more paid 400$ to be delivered. To Mcalester ok delivery 🚚 men 2 one older man one younger they came to put bedroom furniture together when they were done ☑️ I noticed one of my bottoms on dresser under bed was broken thank god they had not drove off yet 🤬😡to tell them I will not accept this to only fine my furniture badly scratched up it was grey in color it gets better on top of bed rails were wood scratches in different parts also the store said they would gladly bring me a new set so I had to make 3 trips to Tulsa because after I realized we did not want this bedroom set we change it to different one so they added 1000 more dollars to it making it 4 thousand and 200 for a new delivery date 2 months later the older driver and one younger one because the first young driver I explain at top of this story was very fricken rude rude to the point they sent another young guy with him who showed up to deliver my new furniture. Pulled up without a delivery call notice to let me be ready when they got to Mcalester ok 2 hours away pulled the box truck huge on my grass leaving holes in my yard I have a lot of pictures to prove this on fb albums so when the driver pulled up he drove over my mailbox took it up from the ground he asked me to please not say anything so I’m not because he needs his job older man I’m a nice human but man enough is enough this store is beyond anything any place I have felt with on planet earth we paid cash 💰 money it gets better no shoes covers on there feet when they came in my hose walking in our with mud dirt shame on Ashley furniture whole company for not keeping the things available to place on their feet 🦶 to make a long story short always read your Warrenty before purchasing it top to bottom over over . Just want to make a huge shout out to coach Greg football 🏈 he’s worked there long time do not recommend and the manager 1 of them do not remember his name but will be doing lots lots of reviews from now on it’s a horrible nightmare in the store not saying all the stores are like this store I have so much to still cover about this whole experience please pm me if you need help I can recommend someone to you
Shady experience. The place is beautiful and has a lot of options for furniture. I ended up buying a sofa and loveseat. But my salesman. Ugh. After talking to him about what I was needing he knew I am a single mom of two boys, one of which is disabled. So he asked a lot of questions about myself and my family, commiserating about divorce, etc. He made me like him. When I was settling on a set, I was hesitant on the price. He then told me he could knock right around 30% off. I did the math in my head (which is far from my strong suit) and I asked about the 5 yr protection plan, because, did I mention I have giant dogs? And he told me at that point and several other points through out the sale and paying that he gives the 5 year protection plan and delivery to all his customers for free. So, if I did my math right, I'd be paying $1700 before tax. When he rang me up, the total was $2,267. What? I assumed I did my math wrong, took a deep breath, because that was a bit beyond my budget, and paid it. When I got home I was still wondering, so I looked at my receipt closer and saw that he had charged me $209 for the 5 yr protection, and another $79 for the "Mathis Rewards". I'm guessing whatever that is, it includes "free" shipping. Shady. Ugh. I don't know if this is how they do things at the Ashley store, and Mathis Brothers, but wow! If this is what they train their sales people to do, they should be ashamed. If it's just the one guy, then, everyone, stay away from Mike at the Ashley store by Woodland Hills! He's sneaky.
Do not buy furniture from Ashley’s Furniture!! We order a lot of items for our new home. We are still waiting on half our couch & half our bed. 3 mths is a bit insane to make a customer wait to enjoy their PAID for items. I will never buy from them again! Their customer service sucks too!! They don’t seem like they care at all “ it is what it is” that’s all I get. I hope we get our furniture before the housewarming party ugh!! So frustrating!
Horrible experience with Their delivery service . We have been getting bits and pieces of furniture over the last three months . We spent between 7 and 8 k and would just prefer getting a refund and buying elsewhere at this point . Zero idea of when the rest will arrive . Fingers crossed that we get it before our housewarming party . How unorganized can a company possibly be to have these issues . I believe we have had 4 deliveries over a course of months and currently waiting on the rest of my couch and bed frame.
If I could give no star I would. My couch was delivered without the wrap, it was dirty when it came. Their mattresses are not worth the price, it dented within 2 weeks. I called the store 3 times to find out about their return/refund policy, the people were rude and kept transferring me without any answers. I will never shop at Ashley again and will make sure to tell everyone I know about their products and customer service. Don’t buy from them, they only care about their sales and how to trick you out of your money. I will be calling their headquarters to file a complaint.
I spent over 5k on 1/8/21 and was told a couple pieces were in OKC it would take a couple weeks to get here it is 2/20/21 and I’m told it will be next month or longer I have all this furniture in my garage in boxes waiting for two pieces that I can’t use so I called today to return everything and got the run around and transferred 4 times. I guess I’m trying to say is do not buy anything that is not in stock you won’t get any follow up on the order unless you call them
Stock of whats in stock is good what isn't is a long wait. But easy in and out when paying cash
My salesman, Race, was very helpful & not pushy! Great sale for President’s Day!
Extremely rude they persisted us to buy when we declined and left they talked about us behind our backs sad because I like the store.
Phenomenal service! Came in and left with exactly what I was looking for at an amazing price! If you ever shop here, ask for Jaedon. He'll take great care of you!
The sales associate who helped us was Race. He was very kind and helpful the whole time. I ended up getting a dining table! He made the experience enjoyable!
Very friendly, professional and kind. Helped me find exactly what I was looking for at the price I was looking for,very pleased.
Ask for mike hes the man! I had what i was looking for in the first 2 mins
Poor communication, horrible customer service. Ordered bedroom furniture and a special order headboard in September. We were told it should be ready in November. Checked in with them in November, and we're told everything but the headboard was in, but it would be ready in January. They would check and call us back to confirm. They never called back. We called again in January. They tell us everything is here and we scheduled delivery. They deliver everything but the headboard! And we still can't get a straight answer on when the headboard will arrive. Everyone we talk to tells us they'll check and call us back, and we never get a call back. The most disappointing thing is that not a single person is even slightly apologetic about the mix ups. I'm typically a very easy customer, and rarely complain, but they've proven that after the sale there is no customer service at all. So now our mattress is still sitting on our bedroom floor, and the rails and footboard are sitting in the corner collecting dust. UPDATE: I was contacted by management. The delivery date for the headboard we ordered was still unknown. They offered to let us cancel the order for a full refund, or substitute a different headboard they had in stock. The substitute was delivered about a week later. I wish it didn’t take this review to get a resolution, but they did finally provide an acceptable solution.
We came in specifically to look at scratch and dent after a long day of browsing cheap discount stores, we already had a few we liked at other places. Race, our salesman, showed us their scratch and dent section without hesitation, but after looking at them, none fit what we were looking for so he allowed us to browse their showroom alone. We found something we liked but it was a bit outside our price range, Race managed to get the price down quite a ways. We left so we could think on it, and were met with no resistance. We came back later and asked for Race at the front and he helped us along with all of the details and answered all of our concerns and questions. Great salesman, not pushy like most other big box stores. We got a very nice living room set for much cheaper than the price tag listed it at, and with a great warranty so we know we will have it for years to come.
Friendly and honest demeanor. The salesman was helpful and knowledgeable.
No pressure, my wife is disabled, he took the time to show us chairs in are price range. I was impressed , I worked retail for 35 years, he did a great job, will shop there again,, Merv H.
The salesmen were extremely polite and helpful in every aspect. Will definitely be shopping there again!!
Great staff, prices are good, I bought a bed from then they were excellent!
Great customer service!
Wyatt was our salesperson and he was wonderful! Never too pushy, and had great customer service! Would highly recommend working with him if you go into this store.
Our salesman was helpful, informative, and friendly. I was pleasantly surprised that the items I wanted were in stock with a convenient delivery time.
Josh Briscoe is awesome! He wasn't overbearing, telling us where to look in the store, on our own, and was very knowledgeable in helping us pick the best quality bed that suited our wants and needs. He also helped us find a temporary solution while we wait for our order to come in. I appreciate the service very much. My fiancé and I had spent hours searching online for the perfect bed frame and the journey quickly ended, happily, once my mom and I walked into your store. We will definitely be returning for the rest of the furniture for our new house. Thank you all so much for outstanding service!!
We were shopping for a couch and Daylon our sales rep was both super helpful and not pushy. He let us shop at our own pace but also showed us couches that fit what we were looking for.
Holden was a great salesman, showed me all options of items I was looking for. Great experience!
Highly recommend Cory salesman. He’s patient and helpful.
The customer service was great. Caleche was very patient while we looked to find the dining room set that we wanted. She was very up front and honest. It made the process very easy.
Caleche was so amazing and made the process SO easy! Will definitely be going back to her when we’re ready to add on to our home!
River was helping me and he was awesome, supportive and providing different options to match my requirements
Way better prices than furniture row! And so much friendlier. Such a nicer environment also!
The quality is good. Prices were in the range I was willing to pay. I especially love the choices of comforters that you showcase with an option to buy.
Worst purchase ever!!
Tolu was very helpful and kind to us. She helped us to know all of our options. I will definitely be back
Cary is the best! He was able to help me furnish my home! He was so warm, genuine, knowledgeable of the merchandise & friendly!
BEWARE!!! They are just a bunch of tricksters who are out to make a sale. We were told 7 days until delivery. 7 days turned to 21, turned to 2 months, now 4 months and every time we speak with a manager or salesman they put it back a few weeks. THEY WILL DO ANYTHING TO MAKE A SALE! DO NOT TRUST THIS COMPANY!!!
Very helpful but without the pressure.
Absolutely worst experience I’ve had at a furniture store. Customer service is a joke
Mike Gibbes was excellent, fantastic customer service, quick and easy to work with. He provides a convenient folder for your paperwork that also has his contact information. Will definitely be working with him again in the future for our furniture needs. Updated from five stars to four. One of the main things I asked about was scotchgard and Mike said that all the furniture is scotchgarded. This is NOT true. Cat vomited on the couch today and it immediately soaked through. Now I have to call a professional in and pay more money to have done what should of been done before we ever got the couch.
Sales lady tricked us into additional things we didn’t want with a lie of us getting “a discount that will make it cheaper than if we had not got the additional things” and said we had to apply for credit in order to purchase furniture, even though I was paying cash.
Scotty was so helpful! I got the sofa I wanted being delivered on Sunday! Thank you so much!
They were all respectful and kept their masks on. Jae'don Freeman was extremely helpful. He listened to what we were looking for and the challenges of being disabled and provided multiple options. He was willing to pull in several different combinations of furniture so we could decide what we like best. It was a very nice experience.
Great people very friendly. Merry Christmas
Excellent store
Good selection . Friendly staff
Every time I visit Ashley furniture store, staff is very polite and helpful with my purchases. I know what I want when I visit the store and they've always made it happen. The staff seems to go above and beyond.
I had initially gave Shannon Congdon 5 stars and a good review and now I realized I should have waited until we actually got our furniture. She said it would be in a week, even went and checked the warehouse and she said she cares about her customers and will be watching for it and will update us all lies haven’t heard from her once after she got our money, she never checked on a thing, a month has passed with us calling her quite a few times straight to voicemail, tried the store no answers, we ended up having to get a hold of a manger who said it would be after Thanksgiving hopefully, he was actually very helpful and very honest with us, we just got a refund and found another place that actually had it all in stock. I get that a salesperson doesn’t have control over the warehouse and shipping but a call would have been nice even saying it’s delayed instead of ignoring us, follow up with your customers, word of mouth travels.
Pleasant experience, decent furniture for the price. Nice salespeople.
Just bought another living room set from Wyatt at Ashley furniture. I work with him everytime I go in. He isn't ever trying to sell me on something. He is knowledgeable, honest, and a straight shooter which I very much appreciate. Always providing the pros and cons to different types of furniture material. He even told me what not to get and why based on my preferences and it wasn't to make a sale because it was less expensive. The payment/finance process took less than five minutes and they are delivering in 48 hours. What else can I say, just go see Wyatt for your furniture needs and experience it for yourself.
Great shopping experience. Trenton was incredibly friendly and helpful.
We had a great experience with caleche Castro she was very polite and not pushy at all, she greeted us when we walked into the store and after we found something we liked she worked on a deal for it all and made it very painless to purchase. 10/10 would shop with her again.
I asked Logan and I think that was his name to please not to tail me , I will call you , he did , just that and I appreciate it ,I loved it I bought the furniture I wanted ,it I had time to think and process things without Someone staring at me I would definitely come back and ask him
Shannon and Graham were great to work with. Very knowledgeable and friendly. The store was very easy to navigate too.
I can't locate my earlier review of my wonderful shopping experience at Ashley HomeStore on 71st Street, Tulsa, OK. I just wanted to give 5 stars for my salesman, Graham Jennings, who handled my purchase of a mattress, flexible bed frame, and a recliner chair. Thank you, Graham Jennings, and I would nominate you for the Best Salesman in my over 50 years of retail shopping. You are doing it right, Graham, keep it up and the world will be yours. Thanks again for your patience, knowledge, willingness to serve, professionalism, and ability to get me the best products and prices for my needs. Truly, I am very pleased--you can count on my business in the future.
Very laid back, felt comfortable and not pressured
(Translated by Google) Excellent variety and quality with accessible prices of furniture, dining rooms, beds, mattresses and other things for the home (Original) Excelente variedad y Calidad con precios accesibles de muebles, comedores, camas, colchones y otras cosas para el hogar
(Translated by Google) Good experience. (Original) Buena experiencia.
Michael Cross was absolutely fantastic to work with. He made the process as simple as possible, helped out with discounts and getting me the best deal possible. Highly recommend shopping through him
Our person helping us find a bed was very knowledgeable and helped us find the perfect bed. Thank you Graham!!!
Scott Nevis was very friendly and helped us with any questions we had. We were indecisive about which one to get and he helped us narrow it down to finally choosing the one we got. Scott made our visit to Ashley's a great experience.
Great prices! Great service!
Bill did a great job in helping me find my perfect desk and dining table set! So appreciative! Thanks again.
The sales rep, Josh, was very helpful; along with his manager!! He took time to explain purchase options for the product I wanted and worked till we were able to get to the price where I needed it to be! Very excited about the purchase and will definitely return for future purchases and I highly recommend Ashley Home store!!
We drove 2 hours to Ashley because of previous good experience. We were told that if we ordered today we would get free delivery. Got outside and looked at the bill. They charged us for delivery and a rewards fee that they didn't tell us anything about. Called them before we left the parking lot to ask the salesman about it. He said he doesn't do a good job explaining things. Delivery was just discounted. No offer to make it right.
Had to change my review as no one let me know my order was delayed 7 weeks. That's not acceptable especially since I was told my item was in stock
Save yourself a headache! If you are thinking of using Acceptance now. The day of my purchase I was told I could do early pay off, they would give me 90 days to do so. When I called the store to pay it off, I was told that the person that sold it to me no longer worked there and that he had given me wrong information that they didn’t do early pay off. Thank god I called Acceptance now and figured it all out. Before that though several people told me I owed different amounts.
Went in over 2 months ago and picked a sectional. A month later they said it would be delivered and so I took off work and waited at home. No delivery and no idea when it would be. They lied and said 2 weeks. 2 weeks pass and they have no clue where it is or when it will be in. 3-4 times of giving me a false date. I had sold my old furniture and taken off work based on what they told me. My sales person quit and they didn’t tell me that I had NOBODY on my account to help. Very pier service after the sectional was picked. Even worse customer service afterward. The number given to help is down and I’ll be strongly urging my friends and family to NEVER shop here. All right get told a month later ever time. No honestly. Very very upsetting
Good friendly helpful service.
Horrible horrible horrible. I&'ve feel like I&'ve been lied to from the get go! I ordered a sleeper sofa that was supposed to be in October 8th. I was out of town and told my salesman no big deal, we can schedule for when I return on the 12th. A day or so after that I realize I never received a call so I call. I was told by customer service that sofa isn&'t due in until the 1st week of November! I have family coming in on the 5th that I need this sofa for! I told them that was unacceptable and I needed to confirm with the store. I spoke with the store and was assured by john the manager it would be in on the 19th. Again the 19th comes and goes without a word. I call back in, speak to john who then tells me it would be the 26th. Once again, comes and goes. John then assured me the sofa is in the 2nd phase of arriving and that he would be able to schedule my delivery for Sunday. Today is Sunday. I skipped church to sit here and wait for call. Finally I called customer service only to find out they never even scheduled my delivery!! Currently I am being told Tuesday is the earliest delivery. That is 2 days before my family gets in. Will keep posted on this. Very disappointed in this service process. The only reason they got one star is because it was required.
Jose was very helpful and took care of all our needs
Great Product and Great Deal! Loved our saleswoman Shannon Congdon she was Awesome she was not pushy and let us browse around and answered all our questions she got us a great deal, we will definitely be back for any more furnishings we need. I’d ask for her if shopping for furniture she’s fair and down to earth.
The sales guy Daylong is very professional and helpful. The service here is amazing and the atmosphere is very peaceful.
We went to buy a couch in JULY. We were told because of covid shutdowns there was a wait. That we would pay 10% of the 40% down that day and in October when THEY CONTACTED US, they would have us pay the remaining 30% and place our order. SO today when i decide to call and check in, since its October 19 and no call yet, they inform me it has been canceled and i have a credit. Um i never canceled. Put on hold for a manager. She told me the computer cancelled. Okay can you fix it, since its not my business or work and im just a customer? Is what im thinking. When i talk to a real manager, im just told oh well no big deal we will order it today. Okay so forget the 3 months wasted. Or trouble caused us today. Thank you for resolving our issue by making sure nothing at all was done about it.
My experience was great !
We had a great experience in store..with Scott Nevins..He took alot off time with us, to answer any questions we had. We recently moved to Oklahoma and need to furnish our house. We have been to several stores shopping around furniture..we decided to buy everything at Ashley Furniture because of the great CUSTOMER SERVICE WE HAD WITH SCOTT...If everyone in OKLAHOMA IS A FRIENDLY AS SCOTT..I THINK WE GOING TO LOVE LIVING HERE!
My salesman was Robert. Mitchell. He is fairly new, but extremely helpful and polite. I enjoyed working with him on my purchase and he was willing to find out any information he needed to help with the sale. In our conversation I learned that he served our country in the military, so glad I was able to work with him. Thanks Robert.
Awesome staff and store!
Found a great recliner and Eugene went out if his way to price match it for me! I would have left 5 stars though if the either one of the styles they had online for specials would have been in store! How can I sit in and see what color it is for sure by seeing it on a website only? But I got the next best recliner they had so there's that i suppose!
Eugene helped us look at all kinds of sectionals and some combo sofas , etc. He was very helpful and did not make us feel rushed. Very polite and no pressure to buy.
Logan was so great, he worked with us so well and he was able to find exactly what we wanted . I would recommend to go see him . When I go back I will ask for him .
Very Helpful, Excellent service Very helpful!! Not pushy at all.
Great customer service. Agent was knowledgeable, respectful, and gave us the best deals.
We had an awesome experience at Ashley’s HomeStore. Wyatt was our salesman ask for him if you go. Thanks again!!
Sales rep team is very nice and helpful. However, Ashley products just seem to be made of very cheap materials and poor quality. Bought an "expensive" bedroom set from here and have had the bedframe fail in 3 different spots, at different times, over the course of just 6 months. Receiving replacement parts seems near impossible and take forever to come if they even do come. Customer service team just doesn't seem to care to find a solution as well as they just give the same story every time I call for an update. Unless you want to sleep on a bedframe held up by a stack of books, buy another product elsewhere. Update as of March 2021: Still no resolution from Ashley Homestore. Worked with them to finally get another bedframe ordered back in September 2020. Bedframe still has not arrived.. I get no updates from the store and everytime I call I just get the run around that it'll be in within the next 2 weeks. After 2 weeks nothing shows up, no updates are provided, I call again and this cycle continues. Beyond frustrated with their lack of customer service and lack of communication. Seems like since they got my money that is all they care about. If I could rate my experience even lower on here I would. I would give them a 0.0001 out of 5 stars.
I was looking to improve my living space and Shannon showed me a variety of styles. I absolutely enjoyed the staff, incredibly knowledgeable, and so very kind!! Thank you for making the experience the best one:)
Excellent service today with Taylor Allen at 71st Street Tulsa location. He helped us find exactly what we were looking for at a good price. My wife and I would definitely recommend buying from this location!
Had a good experience today at Ashley furniture
Great buying experience, even though most of everything everywhere is out of stockClayton Hale was a great Sales person to be in contact with through the whole process - Very knowledgeable of the product, and I felt like he kept our family in mind during the process- very pleasurable experience, we will be back - but I&'m gonna ask for Clayton when I do
Great buying experience, even though most of everything everywhere is out of stockClayton Hale was a great Sales person to be in contact with through the whole process - Very knowledgeable of the product, and I felt like he kept our family in mind during the process- very pleasurable experience, we will be back - but I'm gonna ask for Clayton when I do
Staff was helpful without being pushy and had a good sense of what we were looking for.
The service was fast. The sales person was polite and helpful. It was a good experience and I was fully satisfied.
I walked in and was promptly greeted by Jake who asked what I was shopping for and told me where I could find those items. He would check in with me periodically but never hassled or pressured me to look at anything in particular which is not always the case when furniture shopping. I did find items I wanted to purchase and he was very helpful and fully explained that although the items I wanted weren’t currently in stock, what to expect time frame wise. I liked the quality and prices and will definitely look to purchase through Ashley again.
David has been a friend of mine for 2 years. He’s a wonderful person and an excellent salesman. Very passionate and trustworthy, which is what makes anyone good at what they do and is very rare to find in this industry, if you ask me. I send everyone I know looking for furniture and mattresses/adjustable bases to him because he truly is an expert and knows all the ins and outs of Ashley furniture quality, due to his extensive experience with Ashley and Mathis Bros. Ask him anything, he’s the furniture guru and sleep doctor! Thanks again David for all that you do! -Briana
Great service! Nice furniture! Just a large crack in the coffee table!
Went there to buy a dining room table and actually purchased one. Very friendly, customer service is GREAT and the furniture is a reasonable price $$$$. I will be shopping there again to buy a few more things.
I was very unsatisfied. Nobody wants 2 work with U so I guess Nobody wants 2 make a sale! Wont go Back!
Drake was great to deal with. He was friendly, professional and able to get us a great deal. I would highly recommend them!
This is a great place to get affordable furniture in Tulsa. The selection was great and the salesman was even better! His name was Scott, low key, easy to work with. He went well above my expectations more than once. No pressure and he saved me a ton of money. Just a great experience. If you want to make furniture shopping easy, just walk in and ask for Scott.
Very pleased with our experience, was clear to the sales lady we just needed a chance to walk around and look and she gave us space which was AMAZING when you are normally hounded in places like this. Got great deals and enjoyed there was such a huge selection to choose from. Very happy with our visit and purchases.
We had a wonderful experience with shopping at Ashley Furniture. The sales associate was wonderful.
Very helpful and high quality furniture. We are very happy with our whole bedroom setup, couch and dining room set
Had to change my review. Originally purchased a couch with an expected delivery date a week from purchase. When the scheduled delivery showed up, they didn't have the couch and left. Delivery was pushed back a week, then another week, then another. Now I'm being told it will be 1-2 months from now.
Purchased here after receiving pathetic service at another nearby furniture store. Excellent service.
Josh is the best at Woodland Hills store. And I love Ashley's furniture. Best service ever.
Taylor Allen was the salesperson who assisted me during my visit. He wasn’t pushy, super laidback and gave his color recommendation of a sectional that I’m interested in based on my home interior color. Request for Taylor Allen and your shopping experience will be second to none.
I was extremely impressed with the safety measures in place. This is my first in-store experience since lockdown, other than grocery and pharmacy (and I utilize curb side as much as possible). This was very important to me. I was able to look around freely but Scott was there when I needed him. He helped me get a discount on some artwork that wasn’t on sale. So I bought 3 pieces of wall art. Overall, a very pleasant experience and I’m excited about my purchases.
Very helpful!! Not pushy and allowed us to explore without feeling like we were being stalked!! Lol!
SCAM ALERT! I bought a mattress there a year ago. No problems, it was a simple purchase, or so I thought. Mattress is fine, no complaints. But a YEAR later on a Saturday night I get a $69 annual membership fee from Ashley home store?!? For what??? It’s not a freaking gym you sell furniture! I haven’t stepped foot in that store ever since. When I call in the morning I better get refunded immediately.
Deal with Shannon she is awesome! Low pressure and nobody following you around like a lost dog.
Terrible customer service!!! I bought a sofa at the store in Tulsa with one purpose. I needed it to be in stock and be delivered on a certain day. No problem they said. Yet when I called the day before to double-check the time I was told I was not on the schedule and it was too late. I could book for 5 days from then. I called my salesman whose voicemail could not take messages then finally called the store. They could not be bothered and when I asked to speak to a manager she actually connected before she realized and could be heard complaining about the call before she then got on and very rudely said &"what do you need&". I finally got ahold of my salesman who said he would fix it and call me back. He never did. I will never shop with them again nor with their parent company Mathis Brothers! Balls get dropped, mistakes made, I get that, but it is how your company handles it that shows what they really value and it is not customers.
It was absolutely wonderful! Shannon Congdon and Scott Nevins were so thorough in their service. I will definitely return and recommend the store. I will let you know later about the bed.
Sales Rep. Sabrina and support staff was amazing!! We will always come back to the 71st store for are further purchases.
Great experience just now getting living room furniture. Always a pleasure with Ashley!
Very kind Host...
We have been coming to this Ashley’s for about 5 years now, because David is the most amazing and thoughtful person. He has always helped us figure out the style we want to go with in our home, helped find things to match, and always remembers us when we come in. He is the sole reason we don’t go to other furniture stores. Everything we’ve purchased through Ashley’s has been fantastic quality and is still in great quality condition.
Friendly, helpful, and affordable! Will be shopping here for all of my future needs!
I recently purchased an entire dining set with buffet along with a bed and mattress from the Ashley furniture store on 71st St. My Salesperson And Delivery people couldn&'t have been more helpful and the furniture is beautiful. The problem is that the dining table is uneven. It wobbles considerably. They did send out a technician to fix it who said he was unable to and ordered another table base. That came, was installed, but still the wobble. When I called customer service to follow up, I was told that my floor was uneven (Not true) and they couldn&'t do anything. Mind you, we moved the table to a different room in the house and it has the same issue. Also, none of the furniture they sold me that is in the same room has that issue. I was also told that I couldn&'t return the defective furniture without paying a restocking fee. The customer service rep ended the call by saying he was going to do more research and get back to me. That was more than a week ago and I haven&'t received a follow up call. I expected better from this company and I&'m sorry I chose to spend my money with them. All I want is a table that is not defective.UPDATE: I was contacted right after posting my review and today a new table was delivered that does not wobble. I appreciate them making it right and I have amended my previous review. I just wish it hadn&'t taken so many visits to my home during a pandemic to get here.
I had the most awesome experience today, Jae'don is the absolutely best thank you so much for helping me. I also want to thank the young lady who notice the item I was looking for and it was exactly what I wanted! Thanks everyone at Ashley's who made my experience the very best!
David Webster was my salesman and he was AMAZING!! The couch I bought was delayed over 2 months but he kept in contact with me the whole time and would keep me updated on when to expect everything. Can’t recommend him enough!!
Friendly staff and we were not pressured into any decisions.
The entire staff was extremely helpful and friendly. Thank you to everyone that helped us complete our first home together. Thank you Daylon!!
Very friendly and knowledgeable staff. Good quality furniture at very reasonable prices. I highly recommend them and will definitely be going back to them again.
The person that helped me today was Michael cross. Great guy! Even though I wasn’t able to get the sectional I wanted, he took his time and found me another sectional that I could afford. He was very nice, and professional. he greeted me at the door and And walked me around the store. I also liked how he stayed with me through the whole process from Coming in and checking out. Usually at other furniture stores, they will give you their name and then walk off. Had a great experience! hope Michael is there next time
Nice place, friendly staff. Highly recommend this location.
Staff was very helpful. When we first walked in there was a little booth set up where a man took our temperature and offered hand sanitizer. After he took our temperature we were given paper wristbands to wear so that the staff knew we had been checked at the door. We also were required to wear a mask. I think they’re doing a good job handling their customers and COVID-19.
We recently visited the store on 71st St, and although we were pleased with the products in the store, we were very disappointed with the customer service. We ended up leaving the store without buying anything, and we are building a house and will need to buy quite a bit of furniture since we sold our old furniture. The sales rep who showed us around was constantly scrolling on his phone. There were 3 separate times that I tried to ask him a question about the furniture we were looking at and he had no clue I was even talking to him because he was looking at his phone. My husband became fed up and we left. On the way out there were 3 employees near the door, one scrolling on her phone and the other 2 talking to each other, and no one thanked us for coming in or acknowledged us at all. I tried to find a way to email the owner, because as business owners ourselves we would definitely want to know if our employees were providing such poor customer service, but I was unable to find an email, so I decided to leave a review so that hopefully they will see it and address customer service with their staff.
Non pressure sales people I liked that
Great experience from start to finish! Took our temps at the door, everyone wore masks, very helpful sales staff, and no pushing! They got us some great deals, too!
Very helpful salesman - I think scott was his name. Not pushy. Let us decide without any pressure. Would shop again with him.
Great delivery service!
Stopped in before dinner, found a rug, didn’t want to wait and Josh took care of us! Thankful for the process and how quickly everything was completed!
Entire experience starting with the E-Commerce associate Langston Underwood was absolutely horrible. He clearly was just trying to make a sale and the recovery of the situation didn’t help. I continued to get passed around and never once did any manager call me back to try and make it right. I will never go through Ashley again.
Love the selection they had to offer. Purchased a new bedroom set. Knew it was not all in stock and would need to be ordered. That was not an issue. Picked up the bed, chest of drawers and a nightstand yesterday. Took the nightstand out of the box and when I opened the drawer the track fell off. Upon inspection of the track it was only glued on. The screws in the track weren't even long enough to go through the wood to hold it in place. Called the store and was transfered numerous times then finally got someone in customer service at Mathis Brothers. Was told they could replace but if that one was made that poorly whose to say the rest of the set would be any better. My husband loaded everything back on the truck and returned when we were told there would be a restocking fee. It had been less then 30 minutes of being picked up and already we had broken furniture. While we have made purchases at Ashley before and the service was good and my couch was of quality it was very disappointing.
Cary was our salesman and he was very good to keep us posted on the order status and to help solve a problem we had with our purchase. He and Aaron worked to come up with a solution to our bed that was missing parts so that we had the bed ready for the July 4th weekend. They found parts that would fit our bed and Aaron brought them to our home. Aaron then offered to assemble the bed and did so in no time at all. We want to thank Cary and Aaron for their excellent customer service, attention to detail, problem solving and perseverance! Thanks again Cary & Aaron!! Jack & Kim Campbell
Scott was amazing! He was patient with us and continues to help us find what we are looking for in our new home. Thank you very much.
Amazing customer service everyone was very helpful and didn’t push us on making a purchase! We love our furniture we bought and will be purchasing again with Ashley Furniture!
Staff was so friendly and personable
I purchased a leather couch that is Ashley Furniture. After 5 months of having it, it started peeling. The color of the leather under is really pretty and soft but whatever they are using to make it the color it is doesnt last long. Ashley furniture definitely doesnt last as long as it used to. I will never order expensive furniture from them again and I would never refer them to anyone.
I I had an excellent experience with Ashley home store. We always have! The delivery driver was very professional and kind. We will be buying more furniture from them in the future.
Great customer service
I hate shopping for furniture and after going to a few different stores I ended up here and met Scott. He wasn't your typical salesman, he was very relatable and I felt like I had known him for years! Very patient and professional and I truly appreciated that. I almost left undecided but Scott saved the day and my new sectional is on its way! Thank you Scott!
The website and store are not connected even though they have the same name and the website shows the stores address! The guy at returns was absolutely no help and even walked away while I was still asking questions.
Wyatt was very helpful, efficient and very professional! Overall experience was great!
The staff was very courteous and helpful.
I love my new sectional couch! Everyone was so nice to help me and stay in my budget. Chris was very helpful! Highly RECOMMEND!
Nice stuff.
Awesome delivery service, fast and efficient. Good people!
Great experience! Great prices on high quality furniture! Quick & easy delivery!
So I went to Ashley to shop & had a very helpful sales Person by the name of Kerry he was very helpful & no matter how many times i contacted him he was just amazing very pleasant & always provided good customer service. Thank You!
Amazing experience the Hispanic lady who helped me did great plus we communicated on our language so was a smooth transaction and the dining set I bought is so beautiful I am so grateful
The furniture is at a reasonable price, but the customer service leaves a lot to be desired. We had a date for when the furniture was to be delivered, when that day came and we didn't get any notification we tried calling but kept getting hung up on, and the we had to call another branch and was told it was coming a week later and they don't deliver on the day we selected but was given that date by the sales person (who follows you around the store, it very odd) and when calling again to find out what was going on got put on hold then transferred to the sales person that was off. Then I call back and get a different lady who just kept avoiding my questions and said she would refund the delivery fee, and after she did I asked if I was going to get an answer she just said sounds good have a nice day and hung up. Needless to say I've told several people and have been actively warding people away from this branch.
Very friendly staff mattress guy was a little pushy and talked way too fast
we bought our furniture and was given a delivery date of today....never got a call for our two hour window so I call get put on hold for 20 mins then get hung up on this happened twice in a row! I call another location to see if they can give me any information and apparently the lady who scheduled us picked an impossible date so now we won't have our furniture for at least another week we have already gotten rid of our other furniture expecting it today worst customer service and logistics ever!
Shannon at the Ashley Home Store @ 71st & Mingo was an absolute pleasure to work with. I highly recommend Shannon! Please go see her!!
I went by the store twice before I was even sure of my purchase, then the day of the salesperson had to redo my order several times because of technical difficulties. I paid for a rewards program that included free shipping however they still charged me $50 extra for shipping and I hadn't noticed till after I paid. The mattress I got was too firm, not the one I had liked, it felt like a rock, I asked to exchange it but they gave me the run around, when I specified to the salesperson I have major spine issues. The rest of my furniture arrived with damages. I'm terribly disappointed at the customer service I received after the fact.
This makes the second piece of bedroom furniture I have purchased from here. Staff is friendly. The guy loading my truck was fantastic. I pulled to the bay door and it started to rain. He volunteered to wrap my dresser in shrink wrap to prevent it from becoming wet from the rain. Stayed dry the whole ride home.
The worst place I have ever been I walked in and just stood there waiting for 20 minutes for someone to check me in. Very disappointed by the lack of customer service here. Would give 0 stars if I could because this location is trash.
Was very sceptable that they could get my purchase into my motor home but those guys disacembled it at the dock and reassembled it inside of my motor home. Very impressed and thankful for service that went above and beyond expectations. A+
David was great to work with and the delivery was perfect!
We purchased a dining room table 15 months ago. The top of the table is now peeling and starting to bubble. I was told it would have had to be reported within a year for the warranty. I would expect furniture to last longer than that.
Great Service! Best Sales staff I have ever dealt with!
Ashley Furniture was very helpful, kind and made sure from shopping to buying to delivery every thing was perfect. Highly recommend them.
I would give 5⭐️S if the crew that set my items up in my room had checked the Chester Drawers before leaving. Instead they left knowing that one of them is extremely hard to open or close.. but they are coming tomorrow to fix it.. ask for Scottie when you go shop.. he is awesome
Purchased bedroom furniture from the Tulsa store. Sales person was kind and very helpful, offering suggestions on savings as well. The delivery was exactly as it was explained to us. The gentlemen that delivered were also kind, clean and efficient. The furniture is beautiful and good quality. We will definitely shop there in the future.
Ive had people say they don't wanna pay alot of money for their furniture and that Ashley is so expensive. But you get what you pay for and at Ashley you pay for all around satisfaction. I'm happy with my purchase and the "white glove" delivery. Ask for Scott he's the best!
I found a bed on clearance and the price was right. The warehouse is at Mathis Brothers...strange but not it an issue
Ordered a bedroom set and the customer service was great. They even match the online prices at the store. The delivery guys were great also. They set up the bedroom and brought in the furniture with care. Great job all the way around.
Went into Mathis Brothers yesterday and was completely underwhelmed. Everything is beige or gray. Staging needs work but a very friendly staff. Decided to go to Ashley at Woodland Hills and had the greatest salesman EVER help us pick out our new furniture. He even brought a heavy table across the store and rugs to see how it would look with our chosen furniture! He's very knowledgeable of all the products and explained everything perfectly! Better not lose this one Ashley! Graham is your guy for furniture. Not pushy but attentive.
My husband and I could not have asked for better customer service . We were assisted by "Sherri" at the Tulsa OK Ashley HomeStore who spent a considerable amount of time assisting us. We appreciated her patience, time and overall professionalism.
Met with Mr. Fuller, he was very kind and informative.
Graham was very knowledgable and a great sales person! The quality is much better than I anticipated and I will for sure be going back!
It took longer than anticipated for my furniture to come in and I was not contacted when it arrived. When it was delivered the chaise on my sofa broke so they took it back. I was told it would take 7 business days to fix. A month later it still was not fixed. After much fighting for it to be fixed they returned it to me stating that it was fixed.. it was not done correctly and it has broken again. Sad considering how much we paid for this special order piece.
First class operation and first class customer experience....well done Ashley Furniture and well done Graham J. We recently frequented this store and were met by Graham J....and from the moment we got in the door to the moment our furniture was delivered every single aspect of our experience was perfect. Graham took the time to understand our needs and showed us things that met our agenda, not like other places that are busy pushing their own agenda. Graham was smart, knowledge on the inventory, efficient, and friendly...but most of all he knew when to step in and help or when to take a few steps away to give us room to chat. I never had such a good time furniture shopping and couldn't be happier with our new room. Thanks Graham, you knocked it out of the park sir. My advice - If you're looking for furniture - head over to Ashley, ask for Graham, and take five minutes to explain what you are looking for....then just let him do his thing! And in addition to the excellent sales experience I would be selling the place short if i didn't mention check-out and delivery. First - check out was quick and easy...just what every consumer wants. My options were thoroughly explained without pressure to pick one over the other and they had us processed in minutes. Next was delivery - prompt, clean, friendly, professional and careful in our home...well done gentlemen. In conclusion the biggest win may be for whoever does their hiring and training. Obviously someone there cares about customer experiences, and you all nailed it on this occasion. Bravo Ashley Furniture and thanks for caring about your customers...its showed through and through.
TL;DR: I had a great experience with Ashley HomeStore, and I would not hesitate to recommend them to anyone else looking for furniture. Chris Johnstone and David Webster went above and beyond the call of duty to make sure that I was happy and comfortable. Thanks to these two gentlemen, my new apartment is starting to become a home. -- More Detail -- I moved to Tulsa recently, and needed new furniture for my small apartment. I went into the store, fell in love with a sofa and love seat, and purchased the set the next day. Chris was the first salesperson I made contact with, he was knowledgeable and understood my need to wonder aimlessly around the store for twenty minutes developing a taste in furniture, which I really appreciated. Fast forward to delivery day, and the delivery people brought a sectional. So I went back to the store and spoke to David Webster, who sorted out the delivery issue and showed me how to find the model number on their furniture. David was extremely pleasant, helpful, and apologetic for the issue. David worked hard to make the situation right and even scheduled delivery of the correct items to my apartment that night. While I'm happy with the furniture, and I do really love the way it looks in my apartment, I could have bought this stuff anywhere. What really made Ashley HomeStore great was their incredible sales staff, follow up with their products, and perseverance to make a customer in a difficult situation (or with a difficult door) happy. A great company doesn't stop at the sale. A great company has a product they stand by, the drive to make their community a better place, and the best people to value their customers and champion their values. Ashley HomeStore is a great company because of people like Chris Johnstone and David Webster.
My purchase was pain free. I was greeted by my salesman Graham, we talked about what I was looking for and he showed me some selections. I picked out my items and Graham helped me finalize my purchase. I highly recommend!!!
Great Experience!
Graham was very helpful
Sherry was very nice and knowledgeable. She let me browse and wasn’t pushy. She was able to price match for me and got me the sectional I wanted for half of the price listed.
We went in to the Tulsa Ashley Home Store during their Presidents Day sale, looking for new living room furniture. Our salesman, Scott, greeted us at the door and was very helpful in showing us all they had to offer. We took up a ton of his time, but he didn’t get impatient with us at all as we tried to make up our minds. In the end, we purchased several pieces and he was able to give us a fantastic deal! We love our new living room! Thank you, Scott, for all your help! We would definitely shop here again and highly recommend this store for all your home furnishing needs.
Very overpriced for not great quality.
Great service. Shannon walked me through the whole store and I sat on every couch before I made my decision. She has immense knowledge of the store and the products they carry. Will come back to buy more furniture.
Helpful staff and quality products. Their delivery service was prompt and professional. Would recommend
We went in to look at sectionals after searching numerous places today. Jon Stone, our sales person was amazing! He listened to what we wanted and needed and was very knowledgeable about their products and what would be best for our family of 5 (7 including our two dogs). We are so excited for our new sectional to arrive so we can start enjoying it! Definitely ask for Jon Stone if you go to the 71st Ashley store location!
My wife and I have been tossing around the idea of new furniture for the better part of the last year, researching, waiting for good deals etc. Scott introduced himself to us last year around this same time, we felt it wasn't time to buy, he said, "no problem, I'll be here when you do. Now to yesterday, Scott was there, he gave us time and our space to decide and boom, new couch and love seat. I'll continue to buy from Scott as long as he works there, stellar guy, stellar salesman. Could not have had a better salesman, alot better treatment than we received from down the street. Thanks
Very very expensive
Ver th helpful without being pushy or intrusive. And when I decided I didn’t like a sofa I bought, the return/exchange process was easy.
Was originally told our furniture would be here in Dec. And finally showed up in Feb. Then they was supposed to be here from 12-2 on a Saturday didnt show up till around 4 not very timely
I loved the Owasso location Go see Harry
The best experience I've had in a long time with a furniture company. Everyone was friendly and accommodating through the whole process.
Loyd was great to work with. He has great knowledge of his products. Great attention to detail. Made picking out furniture easy.
Sales guy was very nice and polite. He also smelled really nice.
Sales games... Nice selection, but it seems like buying a car with the games I felt were being played here.
Jon Stone is our go to person every time we go to Ashley. He helped my sister so much so we when my husband and I were ready to buy we asked for him specifically. He was able to get us an amazing deal on a new sectional and made the process so easy. Definitely ask for him when you go in.
I went to Ashley to get a new sectional and as soon as I got there Lisette was ready and excited to help me. She walked me all over the store trying to find the perfect couch for me. When it was time to check out Sarah was very nice and helpful. Together Sarah and Lisette made the whole shopping trip very easy and enjoyable. I will definitely be back in the future whenever I need more furniture.
The bed is very nice... love the height when using the box springs although they're not needed. Seems to be of high quality but only time will tell. Customer Service was good too
No pressure salesmen. Got what we were after and we were able to get in and out fast. Prices are reasonable .
Great delivery team. Efficient and friendly
Great staff and great furniture. We love the living room furniture and the bedroom suite we received. Looking forward to working with them in the future.
Awesome transaction!!! We looked, discussed, talked with the salesman when needed. Was not rushed, and bought the best couch and ottoman. Will definitely buy from again.
Got our office recliners from Ashley. Good quality, nice looks and great customer service. Delivered on 2nd day after purchase so we didn't have to wait forever to get it.
Beautiful store, courteous staff.
Make sure you guys buy a pillow and protection cover If you guys buy a mattress. Otherwise you won’t be able to exchange your bed if you’re not satisfy with it. Ours was hurting our backs after 2 weeks. They told us we couldn’t exchange it for a different one because we didn’t buy a pillow with it. Went in to talk with the salesman and he said he’ll try to take care of it. It’s been more than a week now and still haven’t heard from him.
Jon did a great job helping us pick out something in our budget and needs. Thank you.
Jon stone did a fantastic job at helping me select my new recliner I will definitely be back and refur everyone I know to him..THANKS JON !!! your the BEST
Just talk to Joshua if you want the easiest Furniture buying experience you’ll ever have. They will also price match, so I’ll recommend to anyone on a budget like I am.
Professional courteous sales representative. Helpful and work with us on pricing and found everything we needed to have a comfortable home. Thank you very much will be going there for all our furniture needs
Very quick to help me get what I needed, save me money, and send me where I needed to go. Price matched with the online price with no debate. In and out in minutes!
We recently purchased the Morren Sofa and Loveseat from Ashley furniture and we absolutely love them! They are both great sizes and the fabric feels very high quality. The cushions are a tad on the firm side, but we are happy with that as we feel like they will soften over time. Delivery was very smooth as well, the service men were quick to get our furniture in our house and were very pleasant to work with.
Went here to furniture shop as my husband and I just moved to Oklahoma from NC. We were greeted with outstanding warmth and friendliness by Roxy. She wasn’t pushy like most salesmen are. She was polite and professional. Not to mention incredibly helpful!! The store was clean and had a great selection of furniture. Delivery of our furniture was pretty quick, and the guys were super friendly and professional. We absolutely love love love our furniture from Ashley!!! Highly recommend and will be going back as needed!
Jon Stone’s customer service is exceptional. He went above and beyond to make sure we got the sectional we wanted for our new home. He made the process easy! We will definitely be back again to see him for our future buys.
Brandon Prather did an amazing job helping me find my new recliner. I love it, everyone should check out Ashley and ask for Brandon.
Brandon Prather was great helping us find our dining room table.
Love this store. My sales person Brandon Prather was amazing. He got us a great deal!
Great experience! Brandon Prather was a great sales person.
As soon as I walked in there was staff to help my mom and I, Jon Stone helped us and we loved the atmosphere. They walk you through your payment plan and are very helpful! I definitely see myself coming again for future purchases.
Second time back, since they sent a gift card. First experience was a zero star. Second experience (figured I would try again) was a -1 star. Purchased 3 bar stools, later to find they charged me $30 more dollars than online. I clearly ordered 30". Low and behold they gave me 24" height. I specifically told the salesman they were to be 30" and he assured me they were. I have just had horrible luck with these folks.
The staff was very accommodating and diligent in finding something that fits my needs and budget.
Very easy to pick out our table and get it delivered.
Very nice store. Salesfolks are very helpful and they have a good selection
This is our third purchase at Ashley Homestore. We couldn’t be more happy with the service we received.Wyatt Briscoe & everybody else who helped us, treated us with respect, honesty, & top quality service! We will be back
Great furniture and fantastic people. Chris went way beyond helpful in his knowledge and personality in helping us find the perfect pieces. We will be back and ask for him.
The salesman was great. The only issues we had was one piece was broken which the replaces and a couple pieces of furniture had to be ordered then got placed on back order.The salesman told us we could just have the ones on the showroom which was fine. When we headed down to get them my wife called to let them know we were on the way and was hung up on before she could finish talking. The second call she was transferred to customer service in the middle of telling them that we were on the way. Other than that it was a great experience.
The manager of the store was not nice person to talk to, he didnt even want priced match online when they say they would.......
Had furniture delivered “white glove” three of the cushions were the wrong ones. Delivery men called and was told that they could send out the right ones in a few days. Or I could go to the warehouse and pick them up. That’s 25 miles from my house and I’ve been sick for two days but I went anyway because my wife wasn’t having a partial sectional that we paid 3k for.
Great experience. Jon Stone helped us pick out some great furniture for our living room. He is also a certified sleep specialist. He showed us all of the Tempurpedic beds and gave a demonstration. We will definitely be back to upgrade our sleep. We love our new furniture. Thanks, Jon!
When my special order bed came in, I found that the sales associate that helped me had gotten an item number wrong. Despite the difference in price compared to what was ordered, the manager got the right peice ordered, setup delivery and installation for when it arrives, and gave me the slat roll I needed to use the rails I had while waiting for the right parts. All at no additional cost. This is how you put the customer first!
Great selection/Nice Store. But DON'T bet on them delivering your furniture on the day THEY scheduled for delivery. I took off work and waited all day without so much as a courtesy call to let me know they moved the delivery to the following day. This is the SECOND time this has happened when buying a bed. I will be sleeping on the ground tonight. Not so much as a apology when i called. A little communication would have been nice.
Caleche was an OUTSTANDING sale woman. I plan on returning for an additional purchase come tax season. Thank you for providing the BEST customer service possible.
Caleche was my sales person, she was knowledgeable and so nice!
Wyatt was my salesman. Very knowledgeable and professional throughout the entire process. Followed up with me on my order to make sure I got my furniture delivered in a timely manner.
Sherry Summers was very knowledgeable of furniture and pricing. Very pleasant and helpful. Fast delivery
We buy all of our furniture here. This place is amazing and prices are great. So glad we caught a sale this go around. Overall we always have a great experience coming here and will always come back for all of our furniture needs. We definitely have a house full of Ashley’s Furniture. We highly recommend!
great service great people to do business with
Easy process! Friendly staff
Came in looking for some new furniture and was helped in the best way. Jon stone was very helpful wasn't following my wife and I around. If your looking for any furniture and want someone who really is looking for your best interests go to Ashley home store off of 71 and ask for Jon.
Excellent customer service! Price matched the website offer!
Best furniture store in Tulsa!!!
Wyatt was so helpful finding me the right bar stool for my house. His ability to think outside the box led me to the perfect match. I know I wouldn’t have found them without his help!
John Stone was very friendly and helpful
Caleche is one of the best furniture saleswomen I have ever bought furniture from. She was extremely kind and patient and not to mention knowledgeable. She helped me decide between a sectional and a sofa. Once I figured out what I wanted she walked me through the selection of sofas and helped me figure out what would look best in the spaces I had available. I will definitely go back to Caleche if I ever need more furniture! If you ever need furniture, find Caleche, you will not be disappointed with her work ethic and drive to help you! She isn’t one of those pushy saleswomen that is just trying to get a sale, she is there helping you figure out what is best for your space! Would give more stars if I could!
Wyatt Briscoe was an excellent salesman. Had an awesome time, and I would definitely recommend going to him every time!!!! He did a really fine job!!
From the sales people to the delivery workers I couldn’t have asked for nicer people. Every one was very helpful.
they delivered the wrong bed, delivered a base 1/2 the price of what we paid for in store, this is after 6+ calls already telling them that they were missing the extenders for the bed frame, them trying to charge me again for extenders i was told i ALREADY bought the night before then when they finally get the delivery out, they've delivered a base model frame, it's not even the same name as what we ordered, called customer service and they said delivery can come back in a week or two, seeemed very unbothered, our poor sales guy is doing his best but just buyer beware. you can't trust their warehouse, or management apparently. NEVER AGAIN. double check every piece you get from them if you dare to gamble on such a horrid place of business. ugh. UPDATE NO CUSTOMER SERVICE WHATSOEVER, CALL AND THEY WILL LEAVE YOU ON HOLD UNTIL THE LINE GOES DEAD. buyer beware
Wow!!! What an extraordinary pleasant experience. I have never would have thought.... I had the best time picking out furniture at The Ashley Store. Shannon has great manors and knowledge of the products. I love the Ashley brand , it is so well known. Hope it to last many long years. The quality is so top notch. Got my brand new Ashley sofa and living set just in time for the big game. BOOMER SOONER!!!
Ashley is a very nice store it has a nice selection of furniture for every taste, Shannon was very attentive in helping us make our purchase, I will definitely go back
Shannon was so helpful! We love our new couch, rug and tables!!
Good service! I like my new furniture!
The service I received was out standing.
Ask for Chris! Best customer service. We had an issue a couple months after we purchased and he still worked with us to make sure we were happy!
Brittany Atkins is amazing to work with!! Very nice and professional. If you are going here for any purpose I highly suggest talking to Brittany, she will make everything so much easier without feeling like somebody is hovering over you or pushing you to buy something.
Brittany was the nicest person I have had the pleasure of talking to inside furniture stores. Usually they are pretty pushy or hover over you but she was extremely nice and helpful and pretty knowledgeable about the different tables and chairs. I believe her last name was Atkins. Highly recommend
Had a great experience with Jonathan Stone. Great salesman. Very helpful. Would definitely recommend Ashley's as long as Jonathan Stone is helping you
Was welcomed the moment I stepped in. The salesperson was super understanding and patient with me. I will definitely be returning for future furniture purchases.
Good deals
Pamela is so knowledgeable and helpful! She's the only one I'll work with when I come so I pick this location each time. Thank you for always helping us make the right decision for our families.
This furniture store has a good variety of furniture and mattresses. They also have a nice show room to look at. I usually get good service here.
Love the selection that this store has to offer! Purchased a sofa and love seat set with the help of Jon Stone. He explained to me the benefits of the furniture protection plan and the perks of becoming a platinum rewards member. Can't wait to go back and have Jon Stone help me purchase my new dining room set! Thank you Ashley for having such helpful and kind employees!
I had the best furniture buying experience at Ashley last weekend when my boyfriend and I were looking for a new bed. Ashley really knows how to take care of their customers. Everyone we came in contact with was really helpful, professional, and courteous. Jon Stone helped us select the perfect mattress! I was super impressed at how much knowledge he had about the mattress selection. We went with the Clearwater mattress with an adjustable base and it is the most comfortable bed ever!!! When the bed was delivered, the delivery men were pretty early so I hadn’t cleared the bedroom for the new bed. They took the time to help me take my old bed apart and even hauled the old mattresses away. They had my new bed ready in no time at all so I didn’t have to miss much work. I will definitely shop at Ashley HomeStore again!
If you need quality furniture at an affordable price, Ashley HomeStore is the place for you! Scott Nevins found me the best deals available. I love my furniture!
If your in the market for furniture and you want a GREAT experience you need to go Ashely Home Store! I'm 58 and I've bought a lot of furniture in years on this planet and feel that Ashley has the best customer service and Quality furniture at a great price! And if you want the best sale associate on this planet go to the 71st Location in Tulsa Oklahoma and ask for Cary!!! James V.Spargur
Love my new sofa and end table. Ashley's always match prices and has great customer service.
FYI. I purchased an expensive leather sectional. The leather is basically coming off/changing colors. I purchased the extra warranty. I sent in pics this week and this is what I was told. &"Per the photos you have sent to our office the item is discoloring however the plan does not cover discoloration unfortunately. I apologize as we cannot move forward with the claim. the plan assist with accidental damages to the item that you would have caused to the item yourself. Again I do apologize for the inconvenience.&" So basically if I am careless its covered, but discolored leather isn&'t. Who has ever heard of genuine leather discoloring in just one spot. Needless to say I am NOT impressed with their extended warranty.
Just wanted to say Thank You to the Ashley’s Homestore and Pamela De Bourg for all the hard work she did for us shopping for my first living room set as an adult. 100 percent more excited than words from the Webster’s dictionary can describe. Thank You!! Thank You!!
I purchased a mattress few day ago. It was great and came home in a perfect condition. Thank Ms Pamela Debourg for a great experience.
Didn’t find exactly what I was looking for, but Pamela, the sales representative, was one of the best people I’ve ever gotten help from. She was incredibly helpful and efficient.
My first time furniture shopping and it couldn’t have been easier! Caliche was so easy to work with, not only did I get more than I came for but I spent less than I expected. Then when it came to picking my mattress, Scotty definitely knew everything there was to know! Thank you for all of your help!
We’ve bought from this company twice and that was two times too many. The first time it took them SIX trips and TWO days to install a bed..... because they kept forgetting different parts to the bed and the mover bled all over the head board on the first trip. The second time when we ordered an entire living room set they shoved the furniture so hard through the door (instead of taking the legs off or if that wasn’t possible just taking their time and maneuvering it) they damaged all parts of the door, stripped the paint on the door, door jams, and the interior wall. One of the furniture pieces wasn’t put together properly and wobbles because they were in such a rush. Do not buy from this company.
(Translated by Google) All products arrived in very good condition and at the time marked (Original) Todos los productos llegaron en muy buen estado y a la hora marcada
Great experience. Jon Stone was helpful and unobtrusive. We had room to look and he answered all of our questions.
Great experience. Paula, sales person was absolutely great.
Nate was a great help this weekend even though I didn’t buy anything, I will for sure be back.
We bought a bed from Ashley's Tulsa location and we loved the bed. Then it stopped working correctly. We called and about two weeks later someone came out to fix it. We had two different service people show up. One came in the morning and said both of our power boxes were out. They very clearly had a light that was lit up on them, but anyway that is what he said. He said he would order the part. Later that afternoon two more guys showed up I told them someone had come but that I would like them to take a look and see what they thought. They said it was not the box, made some calls and got it working almost correctly. We have two different remotes one links to each side and they got the remotes working only both remotes controlled both sides. They said someone would be calling telling us how to sink them correctly to their individual sides. We haven't gotten a call at all and the store is still telling us we need a power box. On a side note we loved our sales lady. Just wish they had people who knew how to work on the beds that they sell. The bed is still not working right and they are ordering new power boxes.
Good place to shop. Came in looking for a new bed, they didn't try to oversell me anything fancy. They do financing. Just know what you're looking for when you go in.
We love Ashley’s furniture. Bought our first living room set 15 years ago and it’s still in great shape. Just had our house remodeled and have a new color scheme. So we came back for new furniture. Put our old furniture on sale and someone snatched it up in a matter of days. It’s good stuff.
Warm and welcoming just need more bedroom furniture choices
Nice selection sales people are helpful but not pushy, good prices.
Great price and service
This was my second experience with Ashley HomeStore & Briana and it was just as amazing as the first! I had been look online at Ashley HomeStore for a matterss and adjustable base and went in store to see them in person. With Briana's knowledge of the mattresses carried in store I found the perfect one. The adjustable base I found on line was sold out. Briana went to the store manager to ask if they could sell me a base that was still available for the online price and that's what they did! I am a Ashley HomeStore customer for life.
(Translated by Google) Very good (Original) Muy buenos
We had an amazing experience! When we entered the store we were greeted by Briana. I can not say enough about how kind and patient she was while helping my elderly Mother find a new Sofa. We looked at a lot of different sofas, and my mother had a lot of questions. After the purchase Briana kept us informed of delivery day and on the day of delivery she let us know the 2 hour delivery window. We will continue to purchase from this location and Briana!!!
The only reason they are getting one star is because of their delivery and ordering . My bed was delivered minus the slats. Total mistake I get it. Slats come. Wrong size. They are cut to fit still won&'t fit. I sleep on a rigged bed for a few nights. Next slats come. They almost fit. The side rail gets broken now I&'m sleeping on a really rigged bed. They order the rails. They come in broken They have to reorder. Rails came today minus correct slats. I don&'t know If the contractor they use doesn&'t double check the order before they are loaded or who ever is doing the ordering is minus a few brain cells. I did get my delivery fee refunded and was offered a gift card. I am awaiting a call from a manger but I will not order from them again. I love Ashley furniture but the delivery and customer service is not that great. At least not for me.
Nice, beautiful furniture. But good luck with the staff. They have 0 clue what they are doing! And they are very rude
Carey Morgan helped my family find the furniture we wanted. Once it got to the house we noticed the recliner handle was not what we saw on the floor model. Carey and the Ashley Homestore have gone above and beyond to remedy a situation caused by the manufacturer. We ended up upgrading from basic to electric recliner sofas! Thanks Carey The Slate Family!
I recently purchased several beds from Jon Stone, had a great experience! Will definitely be back! Thanks Jon!
Trash!!! If you want to experience the worst customer service ever when purchasing a mattress, particularly your very first mattress then go here. You will be treated like a dog if you're on any type of minimal budget. Especially if you think you're going to get a deal you've seen online. They will not price match the deal after agreeing that they will match something similar they have in-store and honor that online price. Very contradicting sales reps and extremely rude. Buyer beware!!! Update: I did a bit of research and found out that Ashley has corporate owned and independently owned stores. I'm willing to bet this particular store on 71st Street in Tulsa, Ok is an independently owned store. That explains why they were so eager to mention ordering online had terrible customer service and our order would take 3 to 4 weeks to arrive. However, we ordered online anyways after leaving that terrible place and got a confirmation that our order would arrive in 2 days. I was appalled at the fact that they would lie to us about an online order. That was a red flag that this store is clearly not a corporate store. I could be wrong. Anyways, I would avoid this place at all cost if I were you, again unless you don't mind being treated like a stray dog with very little intelligence.
Like going in a car lot to just look.
Lloyd was very helpful, honest and courteous.
Great lower pressure sales atmosphere, John Stone very customer focused. This is the 2nd set of furniture that my Wife and I have purchased from Ashley South Tulsa, and will not be the last.
Very fun and informative sales team. Delivery was on time with no problems.
Jon Stone sold me some furniture. He was extremely helpful and super nice! Would recommend asking for him at this location.
Good selection, good service, great place to shop!
Enjoyed Nate assisting me looking at dining sets. Very helpful but never pushy. Thanks Nate.
Great service from salesman. Friendly and informative. Lov ed my recliner.
Just spent time with Nate and was very impressed with his manner. And we bought a mattress. Visit Ashley and ask for Nate.
Ashley Furniture is a nice place to go look for dining tables and other furniture. I don't like it when the salesmen are clingy I didn't find what I needed.
The staff at Ashley are very friendly and helpful, but don't pester you and follow you around like many other stores. Leiha helped my wife and I to get a great sectional at an awesome price! EDIT: We went back again and got another piece and were helped by the incredible Pamela! Thank you again!
Great customer service and furniture was in great condition
I do love Ashley. Outstanding products, very knowledgeable staff. A touch outside my current price range and the employee definitely go for the hard sell but it comes with the territory.
My husband and I visited the 71st location on May 21, 2019 and was blown away with the excellent customer service that we received as soon as we walk through the door. We were greeted by Jon Stone and explained our reason for the visit and he immediately walked us into a section with everything we asked for. We were searching for a dresser and night stands to compliment the bed we purchased from your store earlier this year. We found the perfect set and then Jon explained all of the perks and benefits of having the furniture protection and cash back incentive that was now being offered all for a very reasonable price. We made our purchase and Jon shook both of our hands and walked us to the front door..Overall very pleasant experience and we will definitely continue to be patrons of this location. Thank you again Jon!
Wonderful no hassle experience. Great quality and prices!
Calista Castro took very good care of me and was so informative.
Excellent service from salesman to delivery
I had a great experience purchasing my daughter's bedroom furniture from Briana. She worked to get me the best price and was very honest. Thank you Briana!
Had special order that took 6 weeks to get in just like they told us. Furniture looks great and delivery was outstanding. We will return on next purchase.
The whole process was easy and staff was friendly.
Excellent!!!
I love this place, have been buying with Ashley’s for years. And Will continue. There customer service is excellent and the people that work there know what there doing. I give them a 5+++++ if I could. Mr. Loyd is a great salesman. Excellent communication and very polite.
I really like the furniture I picked out, however I had a Big problem with the financial system.
You should work with more professional delivery men.We had a bad experience with them.Also, there were damages on some parts of the furnitures.
Went to Ashley to get pick up some new living room and bedroom furniture. Cary Morgan helped us out tremendously. If you can get him, Cary will get you sorted quickly with great furniture!
Hideous customer service and the delivery is so inconvenient it shows this company is NOT customer friendly. Will never buy from again!
It’s was horrible, still dealing with the damaged furniture, big droppings , banged up my walls in my brand new house , got the delivery address wrong 3 times , I’m waiting on my 4th delivery for the same order . Not 1 manger has called me back , and the one I talked to at the 71st street store promised me he would get it all taken care of , And it wasn’t . Still waiting on new furniture , legs of the chairs were split , bench has missing hardware, also man bolts in the bed were not installed and the ones that we’re was loose .
Cary was an awesome (non-pressured) salesman. Rod and Brian were very helpful with install. Thank You!
very energetic delivery team. Professional, fast, and friendly.
We had a great experience purchasing furniture from Ashley in Tulsa. Cary was great and he showed us everything we needed to see to make a decision. Our dining room and bedroom furniture is solid wood. We are very happy with the sales process, the financing, delivery and the price.
David Webster was great as long as am living in Tulsa area all come and see David if Ashley got what in need
My experience was outstanding when y'all go and ask for Devin.
The sales associate was very helpful from the very first contact. The bed we purchased, although the parts were not marked, went together without much difficulty, adn nd there were several part left over, not associated with this product.
Jon Stone was so helpful. We knew exactly what we wanted and he helped us find the perfect bedroom suite to meet our needs. Very professional and friendly. We will recommend Jon to our friends and family!
My sales person Ally was great. She helped me a lot. She's not pushy and got me just what I wanted.
Lovely furniture, great price, friendly folks. Delivered on time. It was all good.
It’s very unfortunate. I’ve always had a great experience with this store however the lack of care and desire to assist was very lackluster. I hope there is ongoing training with phone etiquette for the sales personnel. A short term results driven team will always suffer in true client care and long term success. Please consider my feedback from a place of genuine care for the success of your company. You have a solid reputation and hope it continues to do well for years to come.
Had a very bad experience yesterday in Ashley Furniture store. I and my family went to buy furniture yesterday. we looked at it and like it. The sales man offered 20% discount on furniture and also proposed 30% discount if we get the protection plan with Ashley's credit card. We agreed to buy the furniture with 30% discount with their Anniversary sale program. We were asked to apply for the credit card at their kiosk, which we did and approved. After spending 2 hours in the store and applying the credit card Mr. Joeph Garcia showed up and refused to give 30% discount. And blaming on the employee for his mistake. And behaving very rude to us. I had quote with 20 % discount last week for the same furniture with out protection plan from different employee. I do have the full quote and quote with 20% discount. I am not sure how two of the employee offered the same price for these furniture ! and another employee refuse to do so?? unless they were trained improperly??
Be aware when picking up from the warehouse we found a dead bed bug inside the packaging our sofa came in
We came in search of a new couch and we found this great blue one that replaces our old couch that was peeling badly.
Old dude named David was super rude to me and my family. Like I guess making fun of us was supposed 2 sell or something. Lol I wasn’t feeling it. Thx for being super creepy David. We totally won’t b back.
Briana was my sales woman and she was awesome!! She showed me several models (and only what I wanted!) and showed me them multiple times!! Truly a great experience! We will be back!
I work in this store , love it. Excellent service, nice furniture and good finance
Roxi was awesome!
Cheap furniture that's not worth your money. You get what you pay for. I did purchase a bed but it was for the spare room and an accent chair but that is as far as I would ever go with this store.
Thank you David and Phyllis for all your help in picking out the right mattress and adjustable base!!!
Bought adjustable frame, mattress and nightstand. Very nice people. Most comfortable bed I've ever slept on.
Clean, bright and beautiful
Overpriced with minimal variety of furniture, color, or textures I was searching for.
David Webster is Awesome. He goes above to help. We picked out a new mattress today. We are thankful to find a good mattress.
Didnt have what I needed. Online seems way better than in store once again. Plus online no furniture sharks
Leiha was our sales associate and made our shopping experience very easy and pressure free (wish all sales associates would take a cue from her about how customers should be treated). She was knowledgeable, friendly and very helpful and was not a stalker and was not "pushy"! She made her presence known but gave my husband and I our space so we could have personal discussions. She helped us make our selections and we were happy with our choice. We will be back and will recommend our friends and family to visit the store and Leiha we all will be asking for you! Ashley Homestore is lucky to have you on their team!
Jay was awesome! I told him what I was looking for, what my budget was, and he took me to exactly where I needed to go! He met my budget needs and we were in and out of the store in less than an hour!! Thanks for being so customer friendly Jay!! I will definitely be back!
I hate Leaving bad reviews, but this store gave me the run-around for months. The delivered furniture that was damaged and didn’t provide the services we paid for. I had to call them NUMEROUS times and speak with several different people to get anywhere. On top of a whole mess I won’t even get into, we paid for our couch to be stain coated. It wasn’t. I called several times and finally got someone who seemed knowledgeable. I was told they would mail us a kit to do the coating ourselves , which that alone is frustrating since we paid for them to do it. Anyway, it NEVER came in the mail . I called again. And again. And again. And then they said I’d have to come in and pick up a kit and do it myself. That’s just one part of a loooong story. I’ve never had as poor of a customer service experience as I had here.
Everyone was knowledgeable , friendly, and helpful. Go see Ally. She will get you exactly where you need to be and answer all your questions.
We recently purchased a sofa and loveseat through Briana. She was personable, understanding of our needs, attentive and helpful in the best way (unlike a pushy salesperson), and worked to get us a great deal. We ended up purchasing furniture that was not available in the store. When we received it, I wasn’t thrilled with the texture of the upholstery. So, we will likely return it. I was able to reach out to Briana, though, and she has once again been very understanding and helpful. Upon deciding to return the furniture, I considered other retailers, but I trust Briana. Therefore, we will probably exchange it rather than go elsewhere. I will also return to Ashley to purchase more furniture when we move in the near future due to our experience.
Hi Joseph, hope you are doing well!
Briana Burnidge knows her stuff and I would go back to her at Ashley over any other furniture store in tulsa! The best customer service I've seen personally in a long time.
Excellent customer service! Scott at the Tulsa store was more than hospitable! Love Ashley and their employees!
I'm very disappointed in Ashley Furniture store. In May 2018, I had moved to Tulsa and needed living room and dining room furniture. I purchased close to $5000 in furniture. Last week, I moved the table to remove the carpet underneath it. This is when I noticed the base was cracked all the way through. A few months earlier, a guest had pointed out the flaws on the table top. It looks like the finish coat wasn't smoothed out. (Like a gob of glue). I didn't report this as I should have noticed at some point in the 6 months I had the table. I reported the cracked table to the sales person, Cory, who asked for pictures to be sent to his cell phone. Which I did. He referred it to customer service. Customer service has been zero help. The first agent tried to say the table isn't under warranty. She then said the table would be repaired. I said this is unacceptable as the table was only used once. She was to speak with her Supervisor and call me back. I gave her two days with no response. I explained it all again to the next agent, who had no notes in the system about the issue. Once again, I explained everything and added that the structural integrity of the table was compromised. Her supervisor stated that the table would be repaired. This is unacceptable! Once again a manager was to call me back. I'm not holding my breath. I just want Ashley Furniture/Mathis Brothers to stand behind the products they sell and replace the table.
Good furniture at a fair price and no high pressure sales!
Bought a dining room set and a mattress and box springs when we got the first delivery they didn’t put the mattress in the delivery ticket so we called the store and they told us they would call us back never did we ended up calling. It’s been almost a month and I’m still waiting on my chairs for my dining room table because they only brought one and the bench, the chair we got was so wobbly we couldn’t use it. We have never had trouble before this but we are done buying from Ashley’s and Mathis brothers. What a waste of time!
Great service and good price Felt like I had the best experience though Micah the Salmen at this store
Great selection and prices! Micah was courteous and very knowledgeable about the merchandise
I recently purchased furniture for my new place. The staff was extremely friendly and helpful. Ally was amazing! I couldn't be more satisfied.
Got what I needed in a reasonable price
It was an good experience, John was a good sales man.
Great selection friendly sales people!
I recently was in market for a sectional couch. Ashley's Furniture was my second store to go to as I am a wheeler and dealer person. I was greeted by Leiha and she was very polite, knowledgeable, courteous, and extremely helpful. I saw a sectional that i liked but I would shop around some more just to make sure that i would be getting the best deal. She didn't try to pressure me or keep me from leaving like a car dealership would. She politely gave me her card and told me if there's anything I needed more information about to just let her know. The next day I shopped at almost all the other furniture stores and they either didn't have what I was looking for, or the price was out of my range. So i called Leiha up and asked her if she could run around, send me pictures and see what is the best price she could do for me on each sofa. And she did just that she helped me find the sectional I liked and helped me get it at the price i wanted it for. She hooked me up! Thank you Leiha! We love our sectional! And ottoman!
Expensive!
Brought mom home from St. Francis Heart hospital after open heart surgery and she could not sleep flat and I was having trouble getting her up off our couch and from the bed. I wanted a recliner for her but couldn't leave her to shop for one. Jay went above and beyond helping me shop via text. I was so please with his kindness and patience. Thank you Jay!! You are the greatest!!
I love the furniture of this store excellent quality good prices the service is great!! They deliver the items the day that they say. I definitely recommend Ashley homeStore!!
I bought a really nice couch and all the staff thoughout the process of buying and picking up were polite, friendly, and accommodating.
Sales personnel were extremely patient and professional with me in the many decisions and selections I had to choose from in the 71st street home store. Delivery was perfect as well. I can’t say enough good things about my experience. I love my living room again. Thanks for everything.
I have visited the Ashley Home Store in Tulsa twice. Both times were very pleasant. The second time I went I was wanting to look at a new dining room set. We were greeted immediately when we entered the store. Our salesperson was Kevin. He spent quite a bit of time with us showing sets that we were interested in. Never felt hurried. I will definately use this store again for furniture needs.
CARY MORGAN is incredible. He’s very knowledgeable, patient, not pushy, and understands the needs of his customers. Thank you for the amazing service! We can’t wait to get our new couches delivered!!
Friendly sales staff. They were attentive and helped me with my special order.
Tolu was very helpful and patient with us , took the time, and explained everything. If anyone needs help with getting furniture, she will help you. Thank you again TT
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
