Ashley Store Tulsa, OK (71st Street)

Nicole was great…easy process great knowledge of products. Highly recommend

Great sales associate and manager April. They explained everything clearly and worked to get us the deal we could get.

I purchased 2 bar stools on 4/5, before I had even picked them up, I received a text that my price was adjusted and the protection plan was added. I did not request nor did I approve this. A family member complimented my new bar stools and looked them up online to see about purchasing some for themselves. The exact same barstools online were $68 less each, the same day that I purchased them in the store. I reached out to the store to ask about a price adjustment, I was told that I could get one, but nothing happened. I followed up a couple of days later and after multiple phone calls, I finally got a hold of a manager who told me I would receive a price adjustment in 3-5 days. I called a week later to follow up and was told the adjustment had been started but not completed. Tonight, I was told I would receive a call back by the end of the business day, I did not. I have now called multiple times and spoken with multiple people and have gotten the runaround, for almost 2 weeks now. I have always loved Ashley furniture and have bought almost all of my furniture from them. This is not the first problem I have had, but I have never felt this blown off. Update - 4/25/25 I did receive a price adjustment, however other than the online reply to my review, no one ever reached out. I appreciate receiving the adjustment I was told I would receive.

Nicole gave us excellent and professional customer service, she explained everything in detail, we were so pleased!!!

Beyond disappointed with my experience at Ashley. There were entirely too many issues to list here. I’ll just say this… my recommendation is to shop elsewhere.

Beyond pleased with our experience from start to finish. We walked in needing furniture for every room of our new house and Joe went above and beyond listening to the styles we were searching for, he also gave us space to walk around and explore on our own without hovering over us which we always hate at furniture stores. He was knowledgeable and honest about his experience. Tyler was also extremely helpful finishing up the buying process since the stores systems were down, they made what I'm sure was a very stressful time, super easy going for us. We will absolutely return and definitely ask for Joe!

Melissa was professional and patient with us, we took a few minutes to take the decision, she never rush and always answered our questions.

Great service friendly associates

Excellent experience with Mrs. Brittany Smith.

Great customer service! Mr. Ryan, Ms. April and the entire Ashley Team were very polite, patient, respectful and extremely knowledgeable. Thank you 🙏🏽

Very nice staff as usually. Helpful & knowledgeable.

Great experience. Associate’s were very helpful and knowledgeable of products. Happy to assist in the process.

Cora was super nice and helpful, the whole process of getting approved on a lease to own for a couch was simple. If you’re looking for a friendly staff and great furniture I’d go here.

wonderful store greeted promptly and my salesman was great

Gabe was fantastic! He didn’t pressure us at all for a sale, answered all the questions we had, and showed us all the beautiful things they had to offer and got us the best deal ever! Highly recommend.

Despite the problems with computers being down because of the power outages, they managed to approve my Synchrony account and I purchased a beautiful dining set and new coffee table. Bob Woessner helped me complete my purchase, and he was gracious in splitting the sale with Roxie, my original salesperson who wasn't there that day. Bob was very helpful in explaining the delivery/set up differences. I chose the option where, for a fee, they actually bring in the furniture, assemble what has to be assembled, and haul off the cardboard and plastic wrappings. Otherwise, delivery just drops it off in the packaging at your front door or garage. If you live upstairs, you have to haul it up the stairs. So I was very happy that Bob knew to upgrade my delivery!

Brittany was an absolute game-changer in upgrading the bachelor pad! She made the process of finding the perfect rugs and a new mattress effortless, with top-notch recommendations and service. Now, the place looks more polished. If you need someone who knows their stuff and makes the process seamless, Brittany is the one to call!

We had the best experience here. Everyone was so friendly and so kind and helpful. They were not pushy at all either. They will be where we go from now on for all of our furniture needs. I highly recommend them.

Lexie was very attentive but not overbearing. Enjoyed my shopping with her and will come see her again when furniture shopping.

I'm downsizing and came to browse living room furniture. Bob took the time to show me lots of options and I returned to purchase a sofa, chair and media cabinet. Great service!

Very helpful!

Gabe assisted me! He was great. Very friendly, knowledgeable, and good customer service.

Hablan español

Well, the guy took the other salesmans sale. He never asked if I had been help previously. It was a no frills approach. He showed me 3 and o picked one. Then the sale got confusing. He asked if I wanted furniture protection and I said no. He said he was gonna give it to me anyway.Because it was free this month. But when they rang up to sale i was charged for it. So I had to go through the confusion and ask why? They said they just had to ring it up that way, but I still got the discount as I was supposed to get ten percent off for my birthday. Then they said it was another ten percent off because it was the first tuesday of the month which I did not get. I think they overcharged themselves, and I should not complain.

Great service!

Lexi was lovely and personable, the store was homey and comfortable, and I found just what I wanted. We were in and out in about 30 minutes and picked up our new swivel chair at the warehouse on our way home. Good experience

The people are nice and helpful, honest. They make you feel welcome

April was amazing as usual! Helped me find exactly what we needed!

Mario did a great job explaining all the details to me and made it an easy buying decision. Definitely ask for him if you go!

Went in here not expecting to find something within our budget, but they had a great L shape couch on sale, was comfortable and exactly what we were looking for for our small apartment. Cora helped us through the process and she was very kind and professional! We had a great experience and can’t wait to have our couch.

Helpful without being suffocating!

Very helpful and pleasant.

Great experience. I was in and out in less than hour. Very pleased with the 0% financing and can’t wait for the new furniture to be delivered!

The salesman was fine but there are hidden finance fees. They promote 12 months interest but at the counter it was reduced to 6 months. Other than that, pricing seemed to be competitive. No free assembly and delivery.

Bob was pleasant and very helpful. He made the process quick and almost painless.

Great service, great prices! They were friendly and knowledgeable and made shopping easy.

Expensive place when you compare other places but service was good

We needed a couch, Nicole Prather was our sales person. She showed us a couch that we were interested in, she explain about the comfort of the couch. She was very helpful, courteous, professional. We bought the couch she showed us. We will definitely be back for our next purchase.

Great experience. They had the exact couch we were looking for. Our Sales rep ,Bob, was very friendly and helpful. The gals behind the front desk were accommodating since their system was down and wouldn't accept my card, but they assisted in getting us check out.

Tyler was super great to us! He met us at the door and stayed with the through the entire visit. He was patient, polite, and professional. We had some ideas of what we wanted and went to the Ashley store to try and see some of the couches we picked online in person. Sadly neither of the options we went to see were actually in the store on display but Tyler showed us options that would be similar to the online options so we could still sit and sample the couches to get an idea of it. This is where Tyler sold us on the megan 2 piece sectional. We got that and a rug and depending on how it all comes together in the room, we may be back to see Tyler soon to get the storage ottoman that matches the set!

I was extremely pleased with my purchase. I thought my salesman, Joseph DePace, was especially congenial and efficient. The whole experience was top flight and first class!

I was very pleased with my experience at Ashley Furniture. My positive experience was because of Lexi and Roxy. I didn't feel rushed or pressured at all. They were very professional, patient, and knowledgeable.

I found a great chest of drawers for my daughter! They honored the price online.

Fast and knowledgeable service. The salesperson did a good job of explaining the membership and credit programs.

Great Salesmanship. He moved table to sofa for viewing together.

Great shopping experience, our sales associate was friendly and very helpful.

Cora was very knowledgeable and attentive. We got what we came for for the price we wanted.

Friendly staff, fast service, good discounts

Very pleasant sales staff, very smooth transaction. Will do business when we need new furniture.

The entire team took great care of us! Very quick and easy buying process as well! Thank you to the entire Ashley crew!!

Very friendly treatment, quality, variety and good prices

Excelente la atención por todos y el sr julio

Power loveseat. Did many hours of research. Furniture is very solid and comfortable, and I am a large mammal. Very pleased, except for having to pay for it. It was fairly priced. Great service.

A great experience!

Friendly salespeople, not pushy, but available and helpful when needed.

I went into Ashley needing to fully furnish an apartment. My salesperson cora went above and beyond to help me. Wasn’t pushy and found everything I needed. Would definitely recommend Ashley furniture.

Went in knowing what we wanted. Salesman David was no pressure and great. Sales Manager, can't remember her name, killed the deal. I inquired about the 60 month financing using Ashley credit. I pre applied so had it. She said her store doesn't honor that deal. I said it's on the web site for your store. She rambled on about them being owned by Mathis furniture and they didn't honor that. She took a personal call during the interaction guiding someone how to find makeup in the bathroom. She talked over me whenever I questioned them honoring an Ashley deal or tried to talk about anything at all. I won't be back to this store.

Mario was amazing. Helped me so quickly with a quality couch in stock and will have it delivered so quick!

Cora was so sweet and helpful in finding me a new addition to my home! Thanks again!

Very informative and also very patient with us since we had our energetic 7 year old, knew every answer to our questions

David was very helpful and informative and made it decisions easier!

I had Wonderful experience purchasing my sectional from Roxy at Ashley’s.

Bob Woessmer was a great salesmen . Sure I am going to love my new furniture. You will for sure get repeated business from me !

Knowledgeable and helpful sales associates.

Dirty and Damaged Products. Horrible Experience. An honest suggestion.Don't buy from this store. We ordered a dinning table. The delivery guys came. They were uninterested in doing their job. Product was dirty and damaged. It was so funny that the technicians didn't even have proper tools. They told me themselves. I rejected the delivery. Sent the pictures to sales guy and they said they will redeliver. To my astonishment, the second time, Product was still dirty and delivery guys still didn't care. Delivery guy said that they all are going to be the same. So I think this is Ashley's policy now to sell cheap, dirty products and don't care at all. Wasted so much of our time and energy. It's a bad company to do business with.

Buyers beware ask questions what it takes to do the return program they will not tell you the whole story and then you cannot return anything even though the website says you can there’s hidden rules

We did not buy there because they did not have exactly what we needed, however Bob was incredibly helpful. Buy from Bob.

Brittany Smith (Mayfield) our sales representative at the Woodland Hills location was delightful to work with. She was attentive without being pushy. She gave us the space we needed to walk around and find exactly what we were looking for and just checked on us from time to time. She helped by getting to know our style and helped us make an awesome purchase. We will go back and purchase from her again. Her service during our visit was absolutely wonderful and her service after the sale was outstanding.

This is my second time buying and I was helped extremely well and guided through everything. They answered all of my question and it was overall an amazing experience!

Eyan was very nice and helpful

Great sales people. Spent alot of time for me buying one couch. Found exactly what I wanted.

Juan was super helpful more than one time, wasn’t pushy either!! Got Black Friday pricing and honored online discounts that were online only. Bought 2 couches and oversized chair/ottoman for mine and the wife’s Christmas gifts to each other. Would return to buy more when needed! Thanks!

Cora went over and above to help me find a new coffee table. Would definitely recommend her.

Our sales person was very helpful and gave us a great price on the chairs we picked out.

Really enjoyed my experience at Ashley’s today. The clerk who helped us was nice and was able to find me the right couch for my home. Definitely recommend for anyone searching for nice furniture at a good price.

Juan was quick in helping us, knowledgeable about stock and not pushy. Highly recommend to ask for him to help you at Ashley’s

I have purchased so many pieces of furniture from Ashley and I absolutely love everything! Bob my salesman is so helpful and patient with me and Jessica at checkout in customer service is very professional and friendly. Don’t hesitate to shop at the Tulsa store by the mall, they are the best !!

Great customer service

What a pathetic management team and HR is no better.

Love it; they are all so kind. Brittany was so kind; she did everything to help us get our beautiful couch.

I’m currently working with Ashley on purchasing a Fabulous New Bedroom Set. I’m really grateful for the support and understanding of my salesman who has been patient and helpful with me throughout my journey to purchase the set. Also I love the selection of furniture in the store and I plan on doing more business in the future.

Had a wonderful experience shopping for new living room furniture. No high pressure sales and Cora was a pleasure to work with.

Brittany helped us out and she was fantastic

In our 45 years of marriage, my wife & I have seen & worked with some of the best as well as "not-so-good" Furniture Sales Professionals across a multitude of Furniture stores in Tulsa. Trust me when I say our Sales Professional / Brittany has Reset the 'bar' on EXCELLENT Sales Professionalism and Customer Service. Brittany knows all the Details about the Ashley Furniture products... Sofas, Sectionals, Beds... You name it. She is well equipped to help the Customers find what they are looking for.... and she always gave us plenty of time & space so we, the Customer could feel relaxed to make a solid decision WITHOUT feeling "rushed" or "pushed". Brittany has the sweetest and sincere personality ever. GREAT Job Brittany !! You are awesome !!

Juan is AMAZING! He went above and beyond to make sure my questions was answered and helped me make the right choice! Thank you Juan

Great experience!

Great prices and financing options are available. Juan is amazing. Not only customer service but he helped me find exactly what I wanted for my budget!

Had a great experience working with Brittan6 Smith today. She's a great salesperson and got us a good deal on our new furniture.

Shopping at Ashley Store in Tulsa, OK was a pleasant, stress-free experience thanks to Melissa. She is helpful, knowledgeable, efficient and most of all friendly. She made sure I got just what I wanted at the best price. Will definitely be back to shop for my furniture needs.

Andrew and Kora did a phenomenal job all around. We will be back for more items soon

Sales Person was Cora and she was excellent. I bought a mattress and sofa table. Very professional and explained everything to my satisfaction. I would definitely buy something again from her.

Sales person was nice and helpful, but the quality of the items I purchased was disappointing. Really thought I would get better quality for the price I paid. I will not be buying any more Ashley brand furniture.

My sales associate Cora was extremely polite and very helpful.

Fantastic experience. Cora was the best followed by River. Very friendly and knowledgeable. I felt right at home. The whole staff is like a family, the best people. I would recommend them to everyone.?

Went in today to simply grab a new pillow and after talking with River he rang it up to the front desk and either him or the receptionist rang it up wrong, had to go over to Mathisbrothers where a guy put it my back seat through there loading center, once I got home it was a queen not the king we talked about. I went all the back up to the ashley location to wait almost an hour before they could get things figured out and sorted.. then had to run back over to Mathis to pick up the correct pillow. Won't be back to the 71st location as they do not pay attention to details..

Salesman and staff very helpful finding what I want and store is beautiful and full of things to look at and try!

David treated me like a CEO right when I walked in. He was extremely informative, and fun to talk with. Highly recommend if you want to work with an expert for your furniture needs. And even though I'm broke, David gave me multiple options that would work closer to my budget. No pressure, just a great experience!

Extra charges on final bill and damaged my property upon delivery and refused to fix it. I'll never shop here again.

Went into the Tulsa 71st store on 7/20/24 and placed an order for a bedroom set. Everything was about $1400. Ryan was the gentleman who helped me. At the time of purchase I was told I could have it delivered by 8/3/24 that date changed over and over again. Very frustrating —🙄 Today as I type this review it’s 9/14/24 and I have yet to receive my bedroom set. Each time I call and ask about cancellation I’m advised of the 40% restocking fee😫. Today I went into the store and the date has now been moved to “the first or second week of October” !!! 😔 Lexi helped me today and did state I could get $100 off my total and a temporary bed frame plus free pillows to hold me over . I was also promised if the set isn’t deliver by “the second week of October” I could THEN get a full refund without the restocking fee. 🙃🤔 I’m a young college student in my first apartment sharing my experience in case it’s helpful for the next potential buyer. To be fair customer service has been fair to good—- good on the day of sale and of course polite today… fair when calling in between those times asking hey, where is my bed??? 🛏️ IF I don’t have the bed until the 2nd week of October that 10/12…. Never imagined my first furniture purchase would take so long. Not the best experience for myself and will not likely be back to Ashley Furniture #Adultingsucks

Thank you April! She’s the best and always super helpful!

Everyone was very helpful

My favorite part of buying from this particular store was the levels of customer service that April went through personally to see that I was a happy customer. Can't say enough about her, tell April I sent you to see her when you need great customer service!!

Brittany was extremely helpful and friendly.

Tyler was great and professional! We look foward to getting our new furniture delivered soon.

Wonderful staff very nice and welcoming. Had the best salesman and enjoyed my experience. He went over everything and explained all the options.

Talon Martin was a wonderful young man with an amazing attitude. Knowledgeable. Made sure all my questions were answered. Pleasure to work with.

My experience at Ashley furniture on 71st street was great. The sales lady Roxy Perryman and the store manager work together with me to get the best deal possible. They offered everything that was available from the protection plan and the info on the rewards program that gave me the best deal that I was happy with I would highly recommend them and Ashley furniture to anyone needing to purchase furniture for there home.

No hassell sales people, very helpful and fast! Eyan is the best!

Melissa Perryman in the Tulsa location was absolutely incredible. She was so nice and kind from the moment we walked in the door. She had lots of knowledge with the questions my husband and I asked. Will absolutely be back to this location because of how wonderful of an experience we had. We live in Sallisaw, Oklahoma. We drove an 1 1/2 to the Tulsa location instead of the 45 min drive to Ft Smith. When we originally went into the Ft. Smith location we walked around the entire store with not one person coming up to us to help us. When we got into Tulsa we first went to a different furniture store but I truly wanted the set we had fallen in love with when we were originally in the Ft. Smith store. We are so very glad we gave Ashley another chance by going into the Tulsa location. We will never shop anywhere else for our furniture needs.

Was out shopping today doing some price comparisons at different stores for a new mattress. Walked into Ashley and was greeted by a hostess at the door. She started Immediately asking me why I was there and what I was looking for. I answered a couple questions as she followed me around the store then told her I would let her know if I had any questions. Within a minute there was a sleep specialist giving me the third degree about what I was looking for and what I was willing to commit to. The conversation quickly went to am I going to feed my 5 kids tonight or am I going to get a good night sleep. I’m out looking for about an 800 dollar mattress and they’re trying to sign me up for a 5 year payment plan on a bed.😂 I literally ran out of the store. Sorry, but seriously, learn some space and boundaries. If I want your help I promise I’ll ask for it. If I tell you I’m just looking leave me alone.

Professional, welcoming, affordable and quick service.

Very friendly and professional staff. Juan and Eyan were amazing.

Julio did a fantastic job. Great communication skills and very kind.

Very good

I was very happy with the young man that helped me. He was very friendly and had a lot of information to offer me!

Had a wonderful experience with no pressure, but very helpful.

Melissa was very nice and helped us have an easy purchase.

The personal are friendly and knowledgeable. They explain the different options that the have and helps you to take the better decision

Stopped in for funsies a while back and ended up getting a new sectional thanks to Joshua Metiz! He was so friendly and kind and even sent us a letter <3 Highly highly recommend this store and location but especially for their friendly associates!

On 7/22/25 I went to Ashley Home furniture to look into purchasing a sofa and loveseat. The salesman showed me a couple within my price range as well as their manager. I asked about a delivery fee and was told there wasn’t a fee to deliver to my doorstep but if I wanted them to assemble the furniture and bring it inside I would have to pay for the elite deliver and it was around 280 something. When my wife arrived I showed her the couches and explained the delivery process. We asked the salesman if it was hard to assemble and he never gave us a straight answer. We went ahead and agreed to do the elite plan to avoid putting it together. The furniture arrived on 7-29 already assembled and in plastic wrap. I called on 7-30 and spoke to multiple people about this and they said they provided the service by bringing it in. I said I wouldn’t have agreed had I known it already came assembled and the manager asked if I would have just let them leave it at my doorstep and did I live in an apartment. I told them I live in a house and that was besides the point because they gave me false information to sell me a service that I didn’t need. I would have had them leave it at my doorstep if I had known it was already assembled. Looking at my receipt I was charged 149.00 for a delivery charge and 139.00 for the elite delivery so the original statement of it being free if left at my doorstep was also false.

Wonderful service, from store to pick up! Everyone was very helpful, friendly and very professional!

I really enjoyed the store as soon as we walked in. It was not overwhelming, and it was easy to walk around. The employee who helped us was Josh. He was very informative, and made the buying process easy. We were in and out with a nice living room set in less than an hour. I would highly recommend checking them out.

Kyle was very patient and helpful.

I love this place Mario was awesome he helped my sister find her dream couch Tulo was amazing on financing very happy with this store

Great customer service!

Talon was very patient and helpful with me.

Very friendly! Great customer service. Ton of selection

Salesman rushed us.

Tyler went above and beyond to make sure we found the perfect couch for us! We will absolutely be back and hope to have Tyler help us again, he was amazing!

Everybody was great Angela and Tyler help me very patient with everything I had to deal with Tyler is the man that has helped me every time I’ve come in

Nos atendió Juan excelente atención 10 de 10 recomendado

River was excellent at answering our questions and at being available to answer questions with out hovering. Very knowledgeable and excellent to work with.

Extremely helpful and knowledgeable. Dedicated more time to helping me than the other furniture stores have. Excellent customer service! Thank you!

DC helped us out today. He was very professional and informative, without being a pushy overbearing salesman that you want to run away from. We had a big checklists of what we were looking for, with about a million questions and requests, I kind of felt bad that we were being so needy. But DC took his time explaining things until we were comfortable. He helped us maximize our budget and get the most bang for our buck. I'm so grateful for his patience and knowledge. Thank you DC!

Mario was excellent at Ashley furniture store ! He was friendly and helpful ! Thank you Mario for making our shopping experience so pleasant.

I had a great experience. David was very helpful.

Great quality, amazing price! Juan was very helpful.

Horrible everybody at that store needs to be fired

We just relocated to Oklahoma and decided to stop in this Ashley Furniture location to purchase a few items. We were immediately greeted and welcomed by Zack who was a manager on site at the time. Who then had Cora take over and help us. Cora mentioned she’s a new sales rep with Ashley and was extremely excited to be helping us. New or not, Cora was an absolute pleasure to work with. She’s extremely knowledgeable, passionate, patient and just an overall great person. We were very indecisive about what we really wanted and spent a long time in the store but Cora was right there helping us work through our decisions. Cora, keep up the great work, you’re going to do great things there and I’m excited to see what the future holds for you. I’ll also mention that our experience was so great I decided to go back a few days later to pick out a few more things. And lastly, a big shoutout to Lexi, who is also a manager there, for being so kind and helpful. You were a true team player when it came down to helping your new employee and guiding her into the right direction when needed. Great job all around!

Joshua and Cora were excellent sales people and helped us choose furniture that matched our needs. No pressure and extremely helpful!

Josh and the entire staff made me feel welcomed. Josh listened to my needs and wants and helped me find something that fit my budge. I will recommend friends and family to shop here.

Purchased a sofa 2 years ago and it’s not holding up as expected. Decided to call and utilize the add on warranty and was just told the claim is outside of timeframe to fix for free. Very disappointed and did not get the value for the money we spent.

Very professional delivery and installation. Thanks to Brittany!!!

Super fast! Excellent customer service!

I had David help me to buy the recliner chair for my dad. He was very helpful and kindly. He asked me about my dad’s tall then gave me a very good recommendation.

Amazing service! Every employee in there was friendly and helpful. Our representative was awesome and so willing to help us find what we wanted in a couch. We will definitely be back!

Mario was amazing he made every effort to make sure we were gonna be happy with our purchase. So they make you get a warranty that covers nothing . My fame broke not covered I got a stain on sofa not covered. The warranty is not recommended. Once you get the items from you they do not care anymore.

David W. is a great salesperson. Ask for him when you go! He was extremely helpful and kind. Also, the Ashley store was one of the few places I could find quite a few Cali King selections. Blessings! Hope this helps anyone looking.

The sales associate was polite, helpful, quick, and efficient. She found me just what I needed!

Everyone I spoke with was very nice and helpful, I’m currently in the hospital and needed to make sure I had what I needed at home before I’m released. I explained the situation and was transferred to Angela at the sales counter I picked a recliner off the website and she went to work, got everything approved for financing and pick up all from my hospital bed. She is a true Rock star and very kind. Thanks for a great experience. James

I purchased a sectional less than a year ago from Ashley Furniture. This piece of furniture has broken down and has to be repaired. I have done nothing except sit on this sectional and have had to have 2 people come out and look at it because it has a horrible dip in the middle of the cushions. The first inspector replaced the cushions and the dip was still there so I called customer service again and they were to schedule for someone else to come out and take a look, did not hear back after a week so I called back. A man came today and informed me something was stretched and the decking had to be repaired. I am very disatisfied with this piece of furniture. I have purchased all my furniture through Mathis Brothers or Ashley and never have I had this type of problem. I wanted the furniture replaced, but that is not an option i was told repair is the only option. Even though this is under the manufactures warranty since it is not a year old yet. I wish I had never purchased this sectional. It makes my back hurt just sitting on it because the dip is so bad. For the money I spent I figured the sectional would last me a long time, I don't think I can trust Ashley or Mathis any longer since now I am stuck with a piece of furniture I am truly unhappy with, not because of looks but because it is litteraly cheaply built and uncomfortable. I have learned my lesson.

Amazing staff. We showed up two minutes before closing to make a last-minute purchase and Tyler was so accommodating. Give him a raise today.

I will not be back to this store, the sales man was very predatory and wouldn't let me look as I wanted too. Constantly dragging me in circles around the store, being forceful about signing up for the CC, getting agitated that I bought my bed elsewhere, hovering over me the entire time I was in the store, and telling me I need to buy this and that and just cut off the detail I don't like. Even dragging the manager in to try and force a sale. I left there and my anxiety and panic went threw the roof. I almost asked another sales agent to get the guy to leave me alone but he wouldn't give me space. Saying I'll check in on you in a few and then standing 2 feet from me the entire time. Please retrain staff to allow the customer space and time to shop.

The salesman Bob and the ladies at the front desk. The funniest people I have been with in a long time. And they were a pleasure to do business with all. Definitely come back to Ashley to buy my furniture from now on.

Amazing service!

After waiting a month for furniture I was blasted with faulty products, terrible installation, Inaccurate details on the furniture and the run around. Where’s American Furniture Warehouse when I need them!! I wouldn’t recommend these jokers they will leave you sleeping on the floor, all while smiling and turning the knife. Buyers beware!!!!!!!!!!

A budget of 1200 got way-layed fast with my fast talking salesman. The original price of the item was 1899. Was told they get it down to 1300, then 1400 was as low as the manager would approve. Then magically the 5 year warranty and the subscription had to be factored in so I could get the discounted price. So what I figured to be around 14-15 hundred turned in 1800 financed. I like the couch but I probably won't be back, I left not happy with my purchase as I felt that I got numbers thrown at me to get me interested then at the end when I was ready to go" oh hey you gotta have these charges to get the discount. Finding out afterwards that there's a 99$ discount for opening a credit card, so in reality. The deal I was sold wasn't a special promo for me, had I researched better I could have probably saved more.. Got me this time, won't get me again. Don't recommend.

I thoroughly enjoyed my visit to Ashley furniture. Brad was very helpful.

Went to 3 other stores looking for the right couch for my mother. Found the perfect one with a great price @ Ashley. Right before we went there we went to another store that actually is owned by the same company and we were completely turned off by thier pushy salesman who didn't show us anything we wanted or even in our price range. Stopped at Ashley and we were greeted pleasantly by Ashleigh. She was great and not pushy. We found exactly what we were looking for at a great price! Would definitely go back!

We had a great experience here! Our salesman Joshua was awesome! He was personable and likable. The manager was also very helpful and friendly! I recommend anyone needing furniture or bedroom sets shop here and ask for Joshua! They also have great financing options.

I have bought from Ashley furniture at all Tulsa locations several times over the last six years. I have always been treated with respect and the sales team always does their best to make by experience and purchases great.

Very satisfied with my service! Very nice to be treated so kindly. Knowledgeable and very friendly. I will certainly shop there again!

Quan! Was a very respectful gentleman! And I was very satisfied with my purchase and the professionalism of every one working there!!!

Salesman was very courteous and helpful will purchase again thanks.

We had a great experience at Ashley’s. Our sales associate River was very polite and knowledgeable.

I can't believe how terrible the customer service is. It's like they go out of their way to make things difficult for me. I'm always having to do things that should really be taken care of by the staff.

I had a great experience at this location. My sales lady Ashleigh was cool. Very professional she answered all my questions. Very helpful. I would recommend her for your purposes. Thank you.

Tyler was great! Very friendly and concerned about getting me the best product to meet my needs. And for the best price possible.

Meredith E. Was amazing, she was outgoing, kind, and super relatable. We didn’t plan on even trying to get a couch and her personality and attitude changed our minds. We will definitely be coming back and ordering our bedroom furniture through her!!!

Love shopping everything was great and the workers was so hospitable thank you

Harassment to say the least. Salesman was very rude. Asked him to give us space and was informed if we didn't like the way he did his job we could leave. So we did just that.

Mario was so helpful and friendly. He found us exactly what we were looking for.

Excellent customer service, not pushy like some furniture stores.

Everyone did a great job helping us and getting us what we needed. We actually stopped in after dinner and unfortunately stayed past closing. The team never acted rushed or cared how long it took. Will definitely be back Opened up furniture when it was delivered and missing hardware. Been lied to, hung up on and now waiting for hardware where they “say” they’ll call me back at some point to where I can pick it up. Right now I have pieces of furniture all over my house Honestly the first thing out of the managers mouth was you’re welcome to return it

Everyone was very helpful

Went to Ashley furniture on 71st in Tulsa and was greeted by Tyler Lambert. He was pleasant and very helpful. Thank you Tyler!

Had a great experience today with the help of Tyler Lambert. He knew exactly what we wanted and even got us a better deal than expected. We appreciated how quick and easy he made it for us to purchase a piece of bedroom furniture. Thank you Tyler!

David Webster is by far the most intelligent, knowledgeable, kind, and thoughtful sales rep at Ashley/Mathis. The couch he found for us could not be more perfect and we will definitely be going back to see him for more.

Staff were friendly, courteous, Professional, not pushy like other stores.

Be careful if all the associates here they will lie and tell you w.e you want to hear to get you to purchase their warranty is a LIE! AND come to find out the employee that sells you stuff. Is already gone just so they can get the "BIG COMMISSION" from your purchase and the company isn't liable... it's trash AVOID THIS PLACE!!!! THEY LIE and cheat to get your HARD EARNED MONEY only to abandon you when it's time to PAY THE PIPER #your the piper #companysareliable

Ashley has horrible customer service. Ordered a sofa, was given a delivery date, less than 12 hrs before delivery, I received an email saying my delivery was not coming, I needed to contact them to re-schedule. I scheduled delivery, was told I would get an email or text with my 2 hr delivery window. I never received email or call. So I called, was told, an urgent email had been sent and I would be contacted. Once again, I never received an email or a call. I contacted Ashley again, to say Never received an email or a call - was told again, an urgent email had been sent - My sofa did end up getting delivered - but that does not make up for the lack of communication and Ashley's lack of any customer service

Brittany was so good at her job. She was very knowledgeable on the furniture, rewards, policies, and all things Ashley. She listened to our needs and took us right to what met our “markers.” Highly recommend!

Christian, Jacob, and Emma are so pleasant to work with! From the day I signed for my pieces till delivery, Christian answered all my questions, quickly, and stayed in constant communication. Very impressed by him!

Bradley was great! Very professional and knowledgeable. He made the process easy!

We had a great salesman. He did a very good job. He was so nice. His name was Mario Gaytan .he was not pushy. Well understanding about coat. So if you are looking for Furniture Go in and ask for him. He is awesome

I went to Ashley Furniture here in Tulsa Oklahoma and Bob Woessner was STELLAR!!! He really helped me to select the right furniture for my new home. Bob’s personality is so inviting and I really enjoyed his professional expertise on the right furniture for the exact room(s). Awesome and Fantastic job, Bob!!

Excellent sales staff! Bradley really knows his stuff! Thanks

Our representative took time to listen to our needs. He took us all around the store to see the couches that were in our budget. He was knowledgeable about the furniture and did a perfect job answering our questions. Overall it was a pleasant experience.

Mario and Tula were great at making this a really easy process to find a new sectional!

Very helpful no high pressure sales. Celeste was very professional and friendly.

We stopped in to see if they had a full size bed in stock. We are always apprehensive because we don’t want pressure from the salesman. That was not at all the case- we met with the gentleman, told him our request, and he showed us an option that might work. It didn’t and he shook our hands and wished us a blessed day. Best experience there we’ve ever had. That’s enough for me to continue shopping there.

Great service from Adrian. I would recommend shopping at Ashley Furniture. They have the best prices.

Great service!

Just purchased a mattress. Lauren was very helpful, knowledgeable and friendly! The process was very fast, and she helped give us all of the information we needed for the purchase and free delivery.

Very good an friendly place

Great selection, good prices, very friendly and helpful staff!

The process was really easy! I wasn’t mobbed by bunches of sales people and the one that I had made sure I got the best price and delivery

We left the store happy. They had what we wanted at a good price. We had a very nice salesman helping us.

The employee's and sales team are great! Happy with our purchases and with the choices at the store. The store was clean and neat. Ashley, our Sales Representative was so nice. She was very helpful, friendly and knowledgeable. She made the whole experience easy and enjoyable.

Could not find the right bed

Very helpful staff if you are in the market for furniture. We went to the store in Broken Arrow on 71st. Brittany, the sales associate who helped us, went above and beyond to make sure we got a great deal and we’re happy with our sofa. Great service!

Our salesman was great. We love our new leather couch & loveseat

10/10. Patient and very helpful

I had great service, a lot of help. I would recommend everyone to shop there!

Giving a 1-star rating due to the customer service and delivery experience. We paid the extra delivery fee to have our bed frame assembled.. the delivery team brought the furniture into our home from the garage. When the delivery team arrived, the garage door was working, however, when the delivery team left, the garage door was knocked off the tracks and not working. Customer Services refuses to reimburse us for the garage door work that had to be done. The delivery team did not assemble the bed frame properly, resulting in a second delivery team having to come fix it. The second delivery team found multiple mistakes made, trash and tools left underneath the bed, missing screws/bolts. The second delivery team voiced that the bed was not set up and assembled properly. I am still back and forth with customer service trying to get a refund for the delivery. I would recommend watching the delivery team VERY closely to ensure they are doing things correctly! It's just pathetic that we pay extra for things that aren't done properly. Then to top it off, be out pocket for the home damages that they refuse to cover.

Great furniture store, lots of fashionable items. Ask for Brittany, she is fantastic no pressure sales rep that makes shopping quick & easy!

Quick, Fast, Exciting, & Loyal @ The Time.

Lauren was incredible throughout my lengthy purchase. Thank You

Angela was wonderful, kind and so helpful!! We had a great experience shopping here!

Everything was great

Brittany Mayfield was very friendly,took the time to explain about the beds the different kind of bed I needed with me just having back surgery and back problems at 50 years old vs my daughter at age 23 that was with me she's a awesome salesperson we looked at several stores before stopping in at Ashley homestore was our last stop for the day and was by far the best experience.

I worked with Ashleigh as my sales associate and she was very helpful in getting me a great deal on my sofa and ottoman purchase.

UPDATE : I emailed them & still NO RESPONSE. Called the store still getting redirected with NO MANAGERS available for help. Just a bunch of SCAMS working at this location! This store deserves a ZERO star! Worst customer service ever. My parents had an order of over 8K they purchased back in august and it barely got resolved until the end of September. The managers, Jacob and Angela, at the location NEVER returns phone calls despite how many times I’ve called to “leave a message and a call back number”. Every time I call the store I always get redirected to different people when all I want to speak to is management. They don’t care about their customers and definitely don’t care about their job otherwise they would be doing it right. I’ve never dealt with such careless people who didn’t care about it making things right other than making sales and leaving it as that. Worst place to purchase anything.

Lauren was absolutely fantastic and so helpful!

Lexi was a great help! We had a great experience.👍

We have been to this location 3-4 different times for our furniture needs. We’ve bought something every time. Mario is our guy. He is very helpful and his customer service is top notch!!

Everyone at ashley was great..deliver ect...only thing was after getting home realized when looking sofa up..it was over a 1000.00 dollars less everywhere else..so we basically paid a thousand dollars to have it delivered and our old carried off and a warranty..

Great experience! Friendly and knowledgeable staff. We had a lot of fun shopping for furniture!

Moved to Tulsa 2 months ago. Went into this Ashley location to shop for a sectional, ottoman and a couple lounge chairs. My wife and I found items we liked and wanted to place an order. Our salesperson, Lexi, was great. Her sale manager was a scam artist though. Without us even needing any convincing to make the purchase, he came out and said they had a special where they would give us free bamboo sheets for every bedroom in our house and a free king-size mattress protector. They then explained that they would have to show the price of the "free" items on the invoice but would take it out of the cost of the furniture, even putting a stamp next to each item that stated this. I had no issues with the price and didn't think anything of it. Good thing my wife double-checked when we got home. Adding up all of the items we purchased with the same protection plan and delivery service came out to almost $1000 less if we ordered online. My wife went into the store the next day and confronted the sales manager about it and he explained if he removed all the "free" promotional items it would get us down about $900. So they obviously weren't free at all. They up-charged us on the furniture to absorb the cost of the "free" items. For example, just the ottoman we purchased was marked up $224 more than the online price. We like Ashley furniture items but we'll never go back. Comparing this sales manager to a used car salesmen would be insulting to used car salesmen. I never write reviews but this was such a blatant scam it needs to be shared.

Beautiful store and friendly staff !

UPDATE: I emailed them as per their response below last Thursday and haven’t received any communication back. They only responded to this to make it look like they care to the public but they won’t do anything for you after that. TLDR; they will add merchandise to your purchase claiming it is free when it is in fact not free and you will pay $$$ My husband and I went here to buy a sectional and some chairs this past weekend. Our sales person Lexie was very helpful. Where this experience deserves a 1 star is when we are getting ready to purchase 4 items, Lexie gets her sales manager to see if there are any deals available for us. He goes on to explain they are running a bedding deal and they can get us some nice sheets for free for all of the beds in our house. Mind you they are adding all of this on a iPad they are holding so we cannot see any prices or how it all breaks down. He throws out some numbers and then says it’s reduced to X amount. Sounded good to us. My husband goes to pay and they explain everything to him while I wait with my 2 young children. They explain that we are getting “charged” for the sheets as they cannot just give them away as per the manufacturer but it will be taken out of the price of the furniture items. They even had a stamp that you have to sign that says the price of the promo item is taken out of the furniture you buy. When we get home I look over the invoice and the numbers don’t add up as they should. I tried adding everything every which way to figure out how the promo items were discounted. So I finally went on the Ashley website and put the 4 furniture items in my cart to see how much it would be if I purchased online. IT WAS OVER $800 CHEAPER than my purchase price in store. Mind you almost all the furniture items we purchased were the same value in store and online. THEY TRIED TO SCAM US by selling us almost $900 in sheets saying it was free! I go into the store the next day and explain the the invoice didn’t make any sense and that I could purchase online for over $800 cheaper. The sales manger that “got us free sheets” tells me he can get a better deal. So he goes on his computer and says “If I take off all the FREE stuff, it will take off $900”. How is that free stuff if you are taking off $900 worth of merchandise off my bill? Make it make sense! If my husband wasn’t so adamant on getting furniture ASAP I would have canceled the whole order.

My experience with Ashley's was pretty painless. The sales person listened to what I was looking for and showed me pieces based on those. Had to order the color I wanted and waiting for it be delivered. No comments on the recliner purchased.

Went to this location and had a very great experience. Had the pleasure of working with Brad while looking for a new couch! He showed us many options and had all the answers to our questions. He helped us find exactly what we were looking for plus gave us enough discounts to fit even more into our budget. We came in very late and he even stayed over an hour past closing to make sure we were taken care of. Very happy with this experience!

Juan Lopez, our salesman, was super nice and knowledgeable. He was able to give us sound advice on the outdoor couch we chose, accommodated our modifications to the set, and wasn’t pushy whatsoever. He gave us space and autonomy to make sound decisions without pressure. I highly recommend Ashley Home Store and working with Juan!

Salesman was very friendly, no pressure sales. We walked in, saw what we wanted, and were able to buy it without upswells out of our budget range.

Lauren was very helpful and courtesy showed me exactly what I was looking for, I will be a returning customer!!!

Very Helpful and knowledgeable but took a long time to complete buying process.

Purchased 4 items today, went in for 1 & came out with 4. The sales associate was very helpful in finding just what I was looking for. Also worked to get me the best deal available.

Wonderful service

0/10 experience. Cocky Salesman Jacob, interrupted the sales lady we were talking with. We were considering buying a recliner from here but his rude attitude helped us decide otherwise. If you are against financing (which was his biggest issue with us) don’t come to this store.

My entire experience was awesome.

Everyone was very helpful! I came in knowing what I was looking for and they made it so easy to get the order together! Would definitely recommend!

Roxy did a very good job of presenting the products. When the products arrive then we'll know how if it was a good purchase or not.

Juan was so helpful with Ashley at the 71st street store near Woodland hills Mall, look him up if you need furniture. The delivery men were wonderful also.

Prices are super high

Lauren was amazing and very helpful. Helped us find everything we needed.

Lauren was extremely helpful and her professional expertise helped facilitate a positive buying experience.

We had the best experience shopping at Ashley's furniture store. Juan Lopez was great....very professional, kind, helpful and patient with us as we timely made our choices. The manager did her best also to help us by making the process smooth and comfortable. Many thanks for a pleasant experience Juan!

Great customer service-quick and efficient.

Had the pleasure of being assisted by a young man named Tyler Lambert and he went above and beyond to make sure I got everything I needed while purchasing my new bed! Couldn’t be more happy with my purchase or whole sales experience!! Thanks for all your help Tyler!

I love this location and the staff is very flexible with all of my requests. Brittany Mayfield is my go to person, she is always happy to see me and is aware of new products to show me on every trip.

Good customer service keep it up!

Great costumer service! Not pushy but honest, which I very much appreciated!

(Translated by Google) Excellent attention from Roxy Perryman... I would return again for her friendly and excellent attention. Thank you (Original) Excelente Atencion de Roxy Perryman.... volveria de nuevo por su amable y Excelente atencion. Gracias

The staff was phenomenal. Very helpful and friendly! Will definitely be back!

Found a great deal on a couch and recliner; really enjoyed working with our sales consultant Elisha

Very helpful service

A terrible experience similar to a used car dealer with no integrity. I am fine with being upsold but to use scams is crossing the line. They will tell you your getting a huge discount on piece of furniture you weren’t interested in to begin with then use tricks to charge you full price. Check what your being charged for line by line then confront them about their “placeholder” to give your your store credit. It’s actually a charge to your current total that they then remove to trick you into thinking you got a deal. If you press them they will try to confuse you until you give in. You were warned.

(Translated by Google) The staff very friendly (Original) El personal muy amable

Everyone was very friendly and helpful.

I was very impressed with management and sales personnel. The young male sales person was easy and knowledgable in finding just the right pieces of furniture I needed to complete my move to a new home. Thank you!

We found several items online that we liked, but felt a visit to the store was needed. Our sales rep was Moose. Outstanding man and salesman. We showed him the items we found online and he took it from there. He was not pushy by any means. He listened to what we wanted, showed us a variety of items that might work, and in the end, made this one of the best shopping experiences to date. Moose is personable, relateable, professional, and fun. Hats off to Moose and thank you!!!

We walked in just window shopping and left satisfied with excellent customer service from the sales rep helping us, moose. He was super helpful and insightful with the best deals, helped us make the right choices, and shared a few laughs with us.

Brad is really great at recommending furniture found the couch I’ve always wanted thanks for all the help I also got a great deal I will be back 😊

Sales rep was friendly and knowledgeable about the products we were looking for

Josh was just wonderful!!! Very personable and friendly. He and his WONDERFUL supervisor were just a delight to work with! Thank you!!!!

Horrible experience. We purchased a mattress and it ended up being worse for my wife’s back. We attempted to exchange it but Ashley Furniture told us they cannot take it back because we didn’t purchase mattress covers or pillows. Jag, nor anyone else, told us we had to purchase those items in order to be eligible for a refund or exchange when we made our purchase. Now we are stuck with a $4500 mattress that we can’t sleep on. My wife has thrown her back out after sleeping on this for 3 days and has been told by her chiropractor to stop using it. Ashley Furniture really screwed us over by omitting their policy on mattress covers and pillows.

I was very impressed by the costumer service. The min we walked in we were waited on by Josh. Outstanding man! Very well mannered and a professional salesmen to boot! He got a big fat commission check from us! He did an amazing job showing us all of what we end up buying. It was so hard to choose but we finally decided on a beautiful bedroom suite n living set. Thank you Josh for your impeccable service! Mrs Hammer

Terrible customer service. Sent the complete wrong dinette set, charged me the wrong price and I still have not received my refund for the difference. When I finally got the correct set, it was damaged. Do not recommend at all. Worse than a car dealership.

The clerk I had her name was Lauren. She took her time to show me everything that I wanted to look at. She answered all my questions about warranties, financing, deliveries, fabrics, and the differences on how the mattresses are put together to form soft or firm. If there was something she didn't know she found out the answer. That was refreshing for someone to say I don't know but I will find out and did instead of pretending they know. She was an all-around good sales clerk. The store has a large variety of furniture styles for different taste. All their sales clerks were very nice. Although after the experience I had with Lauren I will be sure to ask for her each time I go back.

I just moved to Tulsa and was in desperate need of some furniture, when I walked in to Ashley, Chenoa did not hesitate to make me feel right at home!! Chenoa was kind enough to show me around, walk me through the process of buying and gave her honest opinions on pieces and how they would best work to my benefit. Im incredibly grateful to have met her and to have had her as my partner throughout the entire experience! To wrap everything up before I checked out, Andrea was also incredibly helpful, she walked me through the steps and made sure I understood everything properly before I headed out. If youre ever in need of furniture please go to Ashley in Tulsa Hills and ask for these two ladies !!

I have never had a bad experience at this store and Jacob Darnell is an asset to your team.

Service, attention, details.

Great customer service. Best people in the business. Chris is very knowledgeable and professional and a pleasure to do business with.

I was in and out pretty quickly and the zero percent financing is a plus!

Bob woesner was very nice and professional, I would like to see more high end tables and chairs

Better than Mathis Brothers ,the sales people don't stalk you. They will however force their way into a conversation after repeatedly being told his help was not needed nor wanted and we had everything under control in the nicest way possible. And then sarcastically or just unaware of the situation repeating back everything I said and confirming that I didn't need his help and then awkwardly standing there until having to say once again we were good. Explain from the get-go that we were just looking and visiting multiple stores that day. Going to take my money elsewhere.

It was actually my first time visiting the Store and it was a good experience. The sales Representative Mathew C. was really polite, nice and took his time to walk me through all the steps and made sure I understood all the details regarding my selection & that I was satisfied. I also noticed most of the sales representatives and their manager were nice and welcoming. The quality is really good and I'm happy i got what I needed. Thanks guys.

Word of advice, if you are about to make a purchase in store check their online price first. It will be much cheaper.

Quick and easy just how i like it

That staff at Ashley’s was very helpful and friendly. We are super excited to get out new furniture. We will definitely be visiting Ashley furniture store again for future purchases.

Got another Great Deal. Cant wait to receive delivery. And got exactly the item I wanted. Very excited.

Had a great experience with Matthew today! He was efficient and super helpful.

Our sales lady was AMAZING & VERY kind!

Elisha at this store has been extremely helpful and very understanding of our price range and what we wanted, she helped us find the right tables and couch that would best match our house. Definitely recommend going to her for help.

Fantastic salesperson, great experience. Will definitely be returning!

I walked into the store without any intention of purchasing that day but the deals were too good to pass on. My specialist, Brittany Mayfield was amazing! She was energetic, fun, knowledgeable, completely wonderful and worked hard to accommodate my needs. It was a great pleasure to work with her!

Tyler L. was very helpful, informative & kind. Furniture & rug were a great deal, great quality.

Ashleigh was absolutely wonderful and patiently helped us find the perfect dining room set! She was extremely helpful and went above and beyond! Jacob the ales manager was very helpful as well!

Oh my goodness, my heart has been so blessed by Elisha today!!! She welcomed us so beautifully and helped us find the most amazing furniture for our new home! Thank you so much! We will be back!

The service was amazing he really helped us to understand the pricing, the right type of bedding and all the discounts so thank you all

Elisha was very helpful. Highly recommend her.

We had THE BEST salesman ever. Adrian had extensive knowledge on the inventory, location of potential pieces and was patient as we circled the store like it was a mini marathon. Everyone there was professional yet laid back. We will definitely be recommending the store and Adrian to others.

Great CS!!

David was so friendly & very helpful with our purchase. Very pleased with what we got.

I do Financing for vehicles, so I kind of had a good in sight and I’ve never heard of a better deal! $200.00 a month for 2 years 0 interest is out of this world!

Adrian was very polite and informative, he's a great salesman!

Shopping at Ashley is so easy. Went in with what I wanted and my price point, and specialist Tyler Lambert directed me to exactly what I wanted. He didn’t try to push me into something more expensive like most sales people do. He was knowledgeable and very nice! Appreciate his help today!

Thank you Murad for the awesome customer service! Walked in, told him exactly what I was looking for and my constraints (doorway measurements). Within 30 minutes found the perfect piece for the right price and we were done!

Very good

Ashley was great!! Made a great shopping experience and did her absolute best price matching and figuring out the BEST deal for us. 10/10

Spent all day hitting every shop in Tulsa. I didn't encounter a person more helpful or personable than Tricia Chappell. This will be my first stop the next time I'm furniture shopping.

Amazing!!!

Have some beautiful furniture. Financing available. Prices decent.

BUYER BEWARE! This store is actually Mathis Brothers in sheep's clothing. Once I found that out I should have walked as I have had a bad experience with Mathis, Unfortunately I choose to give them another chance. At the store they have replaced the standard delivery fee with a "yearly service" just like Prime they said. It comes with deluxe delivery and if you don't buy it then their prices go way up. So I foolishly bought it thinking I expected to be charged for delivery anyway. The delivery was a disaster, their deluxe delivery team failed to put a simple bunk bed together and told me they had the wrong pieces and I'd have to call and schedule another delivery. When I called the same day, a Monday, they said they couldn't come back til Sunday. They expected my kids to go a week without a bed due to their incompetence. Instead I came and picked up the correct pieces. While there I asked them to refund my delivery to which the woman acted surprised and claimed I was given free deliver, not thinking of their "service" I thought they did the right thing on thier own and refunded it. Of course they did not but I'll return to that momentarily. Once home with the parts I quickly realized the parts had been right all along and their delivery people had failed to read the instructions and put the bed together completely wrong. I had to disassemble the work they had done in order to correctly put it together. Now I have a large box of bunk bed rails and other stuff that wasn't needed. On Friday I looked at our bank and saw nothing had been refunded by Mathis. I intended to call but the next morning they called me to schedule the delivery of the bunk bed. I told them this whole situation they had caused and asked them to return the money for their "service membership" and instead of being even slightly apologetic or empathic they were extremely rude, demanding I had benefited from their scam service and saying they didn't care in the slightest about thier failures. I'm just glad I only bought one item at first, because of their incompetence and greed they're missing out on selling us the other items we need.

My husband and I went in there a few weeks ago. We were shopping for ottoman for our living room. We seen that online was cheaper in store and asked to price match it. Of course they said no problem then when it came down to dollar amount we were told for them to match it we were REQUIRED to purchase the furniture protection plan of I think $180. We did not want the protection plan and the fact that the sales rep told us online will make you do the same. After clearly going on our phone to add to cart there was FREE door step shipping and the box to check or uncheck the $180 furniture protection plan. After showing him that we don’t have to do it online he didn’t know what to say and just said sorry that it’s required to match online sales in store. Felt very off. We have bought a few things from Ashley in the past and had NO problems saying no to the furniture protection plan. Sad to say we will not be shopping in store when we can just get what we want online. I will also be emailing corporate as I believe this is unethical sales practices being taught. I use to be in sales so I’m going to call it out when I see it. Please be careful shopping here.

It was a wonderful experience Angela was most pleasant young lady very informative

I went in to purchase a few nightstands I saw on Ashley’s website. When I arrived I was greeted by a sales lady named Tricia. I showed her the online price and she said she could do better or at least match it. I allowed for some time to pass before telling her I had to go because I had an appointment that I didn’t want to be late for. I gave her my phone number and told her to text me with the quote when she got it. This was at 12:30pm. At 4:30pm I had not heard from her. I had tried text and no response, so I called the store. I was able to speak to Tricia and she said she was leaving for the day, so I asked if she could refer me to someone else. She quickly said “I’ll just go ahead and do it now and call you back.” She never called me back or texted me back. Not even the next day did she get back to me. After a few days I decided to go to the other location in Tulsa Hills. The sales lady was so helpful and helped me pick out over $4000 worth of furniture and called me afterwords twice to let me know delivery updates and promotional programs available. Go to the Tulsa Hills location!! The service is worth the drive. The 71st location was a waste of my time. If I had gone to the other location to start with I would have had delivery prior to my guests arriving, but I waited to hear back from a sales lady that never had the decency to ever get back to me. Guess she wasn’t that interested in making a sale. Avoid this store!

Great customer service. David Webster is my furniture specialist and he always deliver😀

I worked with River Doucet for several hours furnishing a new house. We managed to get the entire home taken care of. He was polite and very helpful. I’d use him again for all my furniture needs. Thank you!!!

They had a wonderful selection of furniture and had exactly what we was looking for. Having 8 indoor/outdoor dogs and 3 indoor/outdoor cats and a husband that works in the oilfield, "people trust me that you want to get the protection plan! " They have exceptional pricing and the protection plan is not expensive at all! Customer service was great and getting the our couch loaded was fantastic. We're really going to enjoy our new love seat electric reclining couch! THANK YOU SO MUCH ASHLEY'S FURNITURE AND TO SARAH WEBSTER FOR HELPING US PICK OUT THE PERFECT COUCH!

Britney was amazing! Can’t wait for our new couch to arrive

If I could give negative stars I would. I just moved to the Tulsa area. I'm permanently disabled with CRPS in almost my entire body. I bought a bed/mattress from this location. It got delivered. The first night I slept in it, I woke up and my arms were completely numb. It took 1 hour and 42 minutes for feeling to come back in my hands and I still had an entire house to unpack. I tried return it within 72 hours of delivery and was told that I have to wait 30 days. I've been sleeping on the couch since then. I've called multiple people from Ashley/Mathis Bros. Ive been told to walk on the mattress by the sales person, kind of a slap in the face to a disabled person. I spoke with someone today and was told i could exchange it for a bed of equal value..except they dont have any other options from me to pick from that cost $3300.00 I ended up going to Bob Mills and buying another mattress/bed all together. The bed from Mathis Bros/Ashley will just sit in a guest room. Worst $3300 I've ever spent. Also, the couch I bought for dang near $4,000 looks like I got it at big lots on clearance. Save your time and money.

Love the chair I bought and excellent customer service

They were pleasant enough. But, called the store to ask if they had mattress protectors, told yes, in stock, $99. Got to the store, and they were $159.99, and you had to pay for it there and then drive over to Mathis to pick it up! Kinda stupid. Been nice if they'd said that on the phone and saved us a trip. Ended up going to Target and getting pretty much the same thing for $35.

Great service !!

Chenoa was so helpful and upbeat! I bought a couple of very nice couches with her help.

Great team of people. Helped us get what we needed!

Excellent. David was very helpful.

Godson was very professional and friendly. He was also patient as I asked questions and concerns before I made my decision. Thanks for the great service.

Everyone was friendly & helpful.

Very helpful and friendly staff. Gave a wonderful experience while shopping.

Awesome vibes at this location. Felt great leaving the store with the purchase we made. Will shop here from now on! Thank you!

Had a great experience. Lexie was great to work with and helped us find the exact sectional we were looking for. 10/10 absolutely recommend. Also was in and out in less than an hour so that was perfect!

Really like the no pressure. Sarah was great! She is knowledgeable and patient! Definitely would go back!

Great experience and Godson was excellent in helping out to pick what I was looking for. Totally deserves a raise!

This is a great store with wonderful staff.

Josh was a great help and made me happy about my purchase

Super friendly people, our sales man Joshua was so nice and understanding of everything we asked , as well as his partner. Would definitely recommend to anyone in search of any furniture!

Sales person was very helpful!

Sarah was great, will definitely come back in the future to see her again.

Super helpful and got us a great deal.

Ashley was an amazing help and got us exactly what we needed at a great price.

Great place to shop for furniture and the staff there are awesome!!!

The Ashleh crew was knowledgeable and efficient and we got the product we wanted at a good price.

River was an awesome sales associate. He was friendly, helpful, and did his best to get us an amazing confortable living room set that fit our budget. Overall great experience! Ashley has really comfortable and stylish furniture; highly recommended.

Godson was very helpful!

I buy all of my furniture from Ashley's. Love this place!!

Lexie was nice from the time she introduced herself to the final sale. I will be back when she is there

Ashleigh greater me at the door asked what I was looking for showed me around and was not pushy at all. Super friendly, very helpful and great customer service!

Great shopping experience with Lexie today. She was patient as we looked at everything, and listened to what we were looking for as she showed us some different sets. Wading through the paperwork end was easy, if not a little time consuming (no one's fault - just the process). Overall we had an excellent experience buying, if delivery goes as well we'll be happy campers!

We had a wonderful shopping experience! Godson made it so easy!

Just bought a beautiful sectional and chair from Ashley's. Brittany was my sales lady and she is awesome! I've been to every furniture store and I'm happy with my choice. Remember ask for Brittany. A big thank you to all who helped.

My sister and I came to Ashley looking for a small breakfast room table for our brothers’s efficiency apartment. Our sales person Tyler was extremely helpful in pointing us in the right direction. The table we found was just perfect, the price was right, and the service was excellent. My brother will be happy with the new addition to his house.

David Webster is the most amazing man for customer service I have ever seen. I give him 10 stars!! So helpful, so polite and really wants to help make your home beautiful! Love shopping at Ashley with help from David!

Ashley was great! She wasn’t pushy, listened to my needs and did a great job!

Worked with sales associate “River “ at the 71st store. Very courteous and professional does not rush. We have some issues with the furniture after purchase and he he is very responsive and helps us get it all taken care of.

River is amazing!!! Definitely super helpful, understanding when I have had issues and we love working with him!!! He has helped my dream for our new house come together amazingly.

The store is very beautiful inside and my host Angela was very kind, informative and patient. I decided to make a purchase same day and am happy with the service and product! Would recommend this store to friends and family for sure.

Friendly, knowledgeable, and helpful. Thank you

Salesperson was outstanding in helping us with every part of our purchase. Had a small incident with our purchase but it was handled professionally. We're completely satisfied with Ashley Furniture.

I shopped the online store, so I already knew what I was looking for. Hannah knew right where it was, we confirmed the price online and I was able to complete my transaction within 15min. So incredibly convenient. I like dealing with sales people who know their product and processes. Will keep her info for next time.

Our sales associate Jacob went above and beyond for us! I would recommend him to anyone! Was not pushy and helped me find what I was looking for!

Expensive.

Ashleigh was wonderful, very accomodating, and helpful with selecting furniture and bedding. She worked with us to get the best price. She did not pressure us or give us sales pitch lines to just sell items to us. We will contact her again for our furniture needs or wants. We highly recommend going to visit and work with Ashleigh!

Easy. Affordable. Great service!!!

Sales guy was friendly. We were just looking for ideas.

As always, salesman (Jacob) was knowledgeable, professional, and courteous.

Hannah was awesome! Very helpful and informative. I’m so excited for my purchase!! My only complaint was how squished everything was.. the wheelchair I used to tote my newborn daughter and her car seat around in, wouldn’t fit through several areas.. I couldn’t image being a costumer trying to shop from a wheelchair.

Godson was the best salesman. Enjoyed the shopping experience.

Excellent service the personal was really helpful and friendly, first time been on the store and we found what we’re looking for !!

Godson was a magnificent help! He spend as much time as we needing helping us in every way. He also kept us updated throughout the waiting period wich was very nice. The furniture is great but Godson was epic! Also this cleaning kit has worked wonders

Hannah was amazing and super helpful, made the buying experience enjoyable! Great customer service! Thanks Hannah!

Sales techniques are confusing when they are trying to show you how much you can save ...

Experience was great!! Britney and Tolu were amazing!! Thank you for all the help.

We have purchaced a sectional from them in the past. Their stuff is really pretty but it has broken and it hasn't been 4 years. We wandered in 4 or 5 days ago and they were very pleasant and quite helpful. So we decided to give them a second chance. Their computer rembered us but still made us re apply for their financing which we got because we have good credit. Home depot updated me and gave me 3 grand that day. So please...do you want to know which financing option they offered us? The shortest term possible. If you don't pay it off in time it doubles. We graciously thanked them for their time and left. Good luck.

Hannah was sales representative and we absolutely loved her! She went out of her way to make sure we were pleased and made every effort to get out dining set delivered before Christmas! Thank you, Hannah!! Merry Christmas to all

We are thrilled with today’s purchase and our sharp sales person Ashleigh Nevins! She took the time and strength to help us with our important decision. She went to the mat for us. She is genuine and made what could be a stressful event a happy one!

Great selection & top notch service.

Great service. Great products. Great warranty. We’ve only ever used them for our furniture purchases

Update: It may look like they are responsive by their standard response below where they basically ask me to email them the exact thing from the review which I did with no response. In the meantime we had also seen a table we liked in the store that day That was also $400 less on Ashley’s website. Don’t waste your time and money- shop online or at least somewhere who honors their online price. You know like most retailers. Don’t do it! We saw a cabinet on the website that was priced $599 so we went to take a look at it. We found the cabinet but it was priced over $400 higher in the store. We showed the salesperson, Adrian, the website and he said “yeah we usually even beat that price”. After looking around for a bit we let Adrian know that we wanted to go ahead and buy the cabinet. We went through the process of him pulling up my account and then he said the total was over $1100. I asked him about the online price we discussed and he then let me know to get that price I would have to be an Ashley Advantage member which would cost me $129. What!? I couldn’t believe what he was saying and asked him why I would pay over $400 more than what I could get it online for- he just stood there as we walked out and went home and did just that. I have always thought Ashley had good quality at a competitive price. However after this experience and the red flags of a retailer not honoring their online price and a salesperson who lied about things from the start, I can’t recommend anyone shop this store or imagine going in there again. There are plenty of other furniture stores. Seriously- save money and time shop elsewhere or online.

This store was very clean and the staff was super friendly. Murad Durani is our furnishings concierge. He did an amazing job walking me through different full bedroom suites. Very nice and not pushy. Thank you Murad! We made the purchase on the spot! ~Chris Holloway

We had Tyler as our associate who helped us. He was very friendly and assisted with everything we needed to purchase our couch. Great and easy experience.

Great affordable prices, and friendly helpful staff make this the furniture destination.

Brittany and everyone behind the desk was super friendly and helpful. I didn’t feel pressured and believe they all did their best to get me the most for my money. Very happy!

River Doucet was awesome!! He was very laid back and relaxed as we looked at all the couches. He helped us pick out our couch and was a text away as we waited for it to be delivered!! We absolutely love our couch!!

Elisha was amazing, and helpful. She helped me find a recliner suitable for my wants and price range!

Lexi was very friendly and helpful.

I had a great experience. My salesman Tyler Lambert answered all my questions, was very professional and very patient while I was trying to make my decisions.

Jacob helped me figure out exactly what I wanted and helped me with financing options. 10/10

Look, this was a one stop shop! The prices are unmatched because they’re matched! -Pun- HUUUUGE SELECTION, 🗣️🗣️and the best salesman ever!! #TeamJordan! Many thanks my friend 🙏🏾 🤟🏾

Our shopping experience was great!. Tyler Lambert answered our questions candidly. Really happy with the service.

Sarah #3178 was fantastic to work with. She was patient with us. Moved furniture around, measured , and did not pressure us into anything. I highly recommend you go see Sarah next time you visit Ashley Furniture.

Thank you Tricia and Tolu. You were awesome!

Tolu and Tricia are the best! Ask to see them for a great deal.

Brittany was awesome, full of energy and so helpful! Her and her wonderful manager helped us get a great deal on a couch set!

Brittany AKA Gina was phenomenal! The whole team was awesome! We came out from Arkansas and are leaving with a new couch!

Hannah was very informative. If she didn’t know the answer to a question about financing she got it for us promptly.

Came in looking for a sectional and Murad did an awesome job showing us all of the different styles and explaining the differences of everything. Great experience!

Excellent customer service by Sarah. Store has a wide variety of modern & traditional furniture. Great store--glad we found it.

Ashleigh was AMAZING! She helped us through the whole process and it was so easy. I highly recommend and will be going back to her in the future!

We were helped by Elisha Gallegos and honestly couldn't have asked for a better salesperson. She was professional, very very nice and got us an amazing price among other things. I will b back and I will b asking for her. Shes a huge asset to ur company. Thank u so much Elisha ur an amazing person. God bless u!

Brad was very professional and got me the best deal on my purchase. I love the comfort of my new couch

Ryan & Tolu were rock stars. We couldn't be more happy with the service we received.

I realized I made a review at a different location.. but Elisha was amazing! She took the time to make sure we got what we were asking for. Phenomenal costumer service. I’m beyond happy with my purchase! Thank you Elisha😊

I was able to find what I was looking for and at a great price. Everyone (especially Murad) were very helpful and friendly. I will definitely be returning.

First time in Ashley’s furniture couldn’t be any better . Hannah was so easy to talk , she met my needs and was so understanding she actually listened to what I wanted. Bought my first set of living room furniture and the experience was so welcoming and the payments plans are so good definitely will be coming back !

Very helpful sales people

This store is so pretty inside! Brad greeted us and we were glad to accept his help when he offered. Went shopping for small couch and chairs for an office today. Brad helped find the right colors and took initiative to find additional options on line. We enjoyed our experience and recommend Ashley Furniture, and Brad as your sales associate!

Tried to purchase an living room set priced $700 over their own website price and they could only place an order when the set was in the store. Was told they couldn't sell the floor model because it was an active item. Come to find out after the set is back ordered and they were just willing to charge me with having absolutely no idea if I'd ever get the item. Sales guy was nice but I'm surprised a company would not sell the item I wanted while I was willing yo pay top dollar.

Sarah is the bomb very informative and helpful with my purchase

Excellent sales staff, knew their products and no pressure to buy. I will definitely go back again!

We've made a number of purchases from Ashley and have always been happy with the customer service and quality of the products. Our visit today was wonderful, mostly because of our sweet salesperson, Hannah. She was such a gem to work with and helped us have a seemless process from the moment we walked in the door. Thank you, Hannah!

Sarah was the best experience in buying furniture.. she's so good, very patient, very knowledgeable .. I also have to add, her manager was extremely helpful to my wife..

Tolu and Brittney were great to work with. Kept it light with their humor but both were very knowledgeable and patient throughout the buying process

Jennifer Savage was our sales lady. She was so helpful over the multiple times at the store and over text trying to find a table that was perfect for our family. She also checked stock and got it transferred from another store within 2 weeks rather than the 6 weeks we expected! Hands down best experience buying furniture!

Angela at the front desk is an absolute Nightmare to deal with and managed to anger even my husband.. she treated both of us like dirt beneath her feet

Excellent service. Shanoa knew immediately my preference before even provide more details. She is professional, knowledgable and efficient. I highly recommend.

We walked in with an idea of what we needed and Lexie showed and explained every detail of what we were looking at and all the options we had. She was super friendly very thorough and allowed us to look at our own pace and make decisions.

Very easy and joyful experience. Our team member was great and help us find exactly what we wanted without being pushy! Will be back for future purchases!

The lady Angie was great and helpful very knowledgeable and patient with me. She helped me with my choices and the finances. Great customer service and very professional.

Very good service knowledgeable about the products I was looking for

Amber B. Was very nice and quick.

Thank you all for helping me find a great side table for my birthday gift, special shout out to Ashleigh Nevins for her help as well as her associates! It it beautiful and can’t wait to have it set up with the rest of the living room furniture!

Everyone was very professional and helpful. They worked to get me the best deal possible! Great store. I had looked everywhere and finally found what I wanted at Ashley. !!!!!! Elisha and April were amazing!!!! Ask for them.

Brittany and tulo very bad explanation of what we was purchasing

Great experience today. Got the last of what we needed to remodel.

Well the experience was excellent and The sales men is so sweet his name is MURAD he was Avery good one told him the issue that I had at the Ashley store in Owasso store won’t go back there ever again the people there was awful the salesmen there was a very sweet kid but the lady up front was not I’m not getting into it but just don’t shop there go to the one in Tulsa on 71st way better .

Shannon Congdon went above and beyond for my husband and I once again!!! She made our experience so easy and will always come back to see her for future purchases :)

Jacob assisted me in checking out quickly with the item I came to get. Very polite & courteous, helped me carry the heavy item to my car since I was using a cane to walk. He offered without my having to ask him. I have bought furniture from Ashley Furniture before and will check them again when I need other furniture items.

We came in on a spur of moment. Sarah was so helpful, not pushy, let us look, offered us refreshments. We found a set and she got us set up and we are very happy with our purchase. Ask for Sarah when you go, you will be well taken care of and happy! Thank you again Sarah!

Courteous and helpful

Lexie helped me find what I was needing with quality & budget! Thank you thank you thank you!!

Elisha and April are awesome. Both of them worked extremely hard getting us everything we wanted plus some for our new house. We highly recommend visiting them!!! They have earned our continued business!!!!

Elisha and April helped us find the perfect furniture for our new home. They worked hard to keep us within our budget and find exactly what we were looking for.

Furniture just like advertised!

River was our salesman during our visit. To start, he was friendly and welcoming, was close if we needed him but did not swarm us or bug us. He was extremely knowledgeable and helpful with our questions and concerns. Found us exactly what we were looking for! Everything was done with ease.

Personable people. Need to work on computer skills. Also sales agents need to hang back and not hover when asked not to. Also once an agent has initiated contact with customer, other agents need to back off unless customer asks them for input. Brandon did a good job iniating contact and giving us information and room to breathe. Would recommend Ashley to others.

Great experience. Super fast and friendly service!

Unfortunately we are very disappointed with this furniture store. They will say and promise things that they aren’t able to live up to. “Free Delivery” only when you pay a $99 member fee? Offer you to apply for a credit card to save you money on your purchase then turn around and tell you that you need to include other items you are not Interested in to receive that price. Reminds me of sleezy sales men from car dealerships where they are just wanting a higher commission.

Very helpful, knowledgeable, salesperson. Great value and quality.

My husband and I started our search for living room furniture at Ashley and didn’t have to go anywhere else. As senior citizens, this is a big deal. Shannon Congdon waited on us and when I told her what I was looking for, she took me straight to the furniture that I envisioned in my head with deep seats and high quality. It was like she read my mind. She had a new employee shadowing her who was also just as terrific a salesperson. We did go throughout the store looking at everything but ultimately came right back to the first set she had shown me because it was just perfect. These two young ladies were what I would consider the perfect salespeople to represent this company in a 100% positive manner. This was not the first time I have bought furniture from Ashley, but definitely the best experience!

Matt is a great Salesperson! Thank you Matt!!

Sarah gave us time to look and talk over Ashley’s furniture selections and was also there to answer any questions we had regarding pricing and availability. 10/10 would recommend, and we will use them again the next time we need furniture.

A few months ago I went in to a Ashley store bought a table and chairs being told I would have them early September or at the latest mid September. Having not heard from anyone at Ashley's and the time that I should have received my furniture having past I called and was told that it would be mis to late November. This makes the wait time about double what I was first told and a restart of the time clock. I was ensured that I would have the furniture well before the holidays and would not have bought it. I will never trust them again and no one should.

River was our associate who helped us find a sectional. He was very professional and transparent. He answered all our concerns and questions and was upfront and honest.

After about 15 phone calls over 4 days I am finally going to receive the product I purchased. This was a week and 4 days later.

Sarah Webster did a Great Job today! locating an end table, I’d been looking for quite some time! Thanks again Sarah, I would go back to Ashley to work with you again!

Elisha was very helpful!

Amber was the one that helped us, she said it was only her second day working but she did a great job showing us around.

Everyone was super patient and helpful. I came in with a specific vision in mind and they were so kind and considerate helping me bring it to life!

Elisha Gallegos was very friendly and helpful and made sure we got the best deal along with getting a credit we didn’t know we had. Very much enjoyed working with her!

Nice store Huge Well inventory Staff is so helpful

Angela in Tulsa was great. Easy and pleasant to work with. Looking forward to my Outdoor furniture arriving and upgrading my space.

Great store, cashiers were very nice and sales person was great!

Jordan, our sales rep was outstanding. Very knowledgeable on the merchandise, gave options, pros and cons of each. Structure of the deal was great, good value and savings. Will return.