Ashley Store & Outlet Bend, OR

From start to finish and beyond, my experience at Ashley has been filled with deception, misleading claims, and flat-out lies. There's a reason they have been found guilty in MULTIPLE CLASS ACTION SUITS, including one for "false pricing". Ashley survives on fake sales, false promises, and high-pressure tactics. I would strongly recommend looking literally anywhere else for your cheap furniture. Save yourself the frustration, wasted time, and stress.

We had a great experience With our salesman Ned Church, he understood what our needs were and made it hapoen

Ned was super helpful in every part of the purchase.

Ned was extremely helpful. He went out of his way to research price, check for promotions and follow up promptly. Great service!

We bought a sectional at the Bend location & Mr. Ned was helpful and wonderful. Never once was pushy & even came in on his day off for us! 10/10!

Great selection of kitchen counter stools in the outlet section, so we found something great at a very good price. Outstanding service by Macie—she toured us thru the store, answered all our questions and was super friendly.

Jeff was the best! We had a complicated order but he got it all and completed the order efficiently.

Ned was great

Have purchases several pieces of furniture over the years and have always had a good experience and are quite pleased to always find something we like. Ned Church is an awesome associate, very helpful and easy to work with. We will definitely continue coming back for more furniture needs in the future.

Ned Church was very helpful! Looking forward for to our new furniture!

We had a wonderful experience with Ashley furniture and their sales rep, Marcy Dixon. She was patient with us and allowed us to take our time in the store (multiple times) with no sales pressure. We were also able to delay submitting our order to coincide with when our house was available. We love our pieces, thank you!

The staff here are professional and not over bearing. They greeted us and then let us do our shopping without being harassed by over whelming salesman. Great selection of products, and some super cool metal art on the wall. Overall great experience and would shop here again

Ned was super patient and knowledgeable! Thank you for a great experience.

Beautiful showroom and friendly staff! Ned Church took very good care of us! It was a pleasure working with him!

Great customer service and found exactly what we needed for a great price!

Had a great experience at Ashley's and with Lane. He was very helpful and informative. Answered all our questions and was extremely knowledgeable about all the products. We purchased a lovely set and can't wait to receive it 😊

Customer service is awesome 👌 Thank you Lane for your assistance.

Jerry was very helpful! A pleasant shopping experience, thank you!

The store sales people were all very nice and helpful. I had ordered quite a bit of furniture. They had given me an 8 week timeframe yet they delivered a lot sooner. Kudos on them. One item I did not like and am in the process of of trying to get it corrected was that I was very specific on having them order new the outdoors patio furniture because I noticed both rocking chairs were defective due to large people or abuse to the chairs. I was told that the patio furniture would be ordered. Yet, when the patio furniture arrived I had noticed the chairs had the same issue. I went back to the store to verify that they in fact sold me the floor furniture. They have picked up the two chairs and will attempt to fix it. I told them I did not want anyone to fix the chair and to please order new ones. We shall see. Not happy at this point.

Had a great experience shopping here! Marcy was fantastic and helped us every step of the way! So many options to choose from!

Jerry was awesome! He helped our family outfit our new vacation home and was very patient with our indecisiveness.

Lane was great, answered our questions and helped us find exactly what we were looking for.

Would give a negative zero if possible the store manager is absolutely rude and has no customer service manners at all and there is another manager there too who does not need to be there and has no manners and does not know how do customer service also. The worse two managers we have ever dealt with there use to be a great store with a great atmosphere but know it's ran by rude condisinding managers who need to learn how to do customer service. With the one manager who is Asian did an interview with my husband and spent the entire interview except 10 minutes about talking about Chicago and crime with black people. And yes husband is black but that has nothing to do with the interview. This interviewer was so uncomfortable fory husband. And so today 8/23/2025 we went up to the store to talk to the actual store manager Victoria and told her what happened all she said is I don't know what you want me to do. I don't know why he did that I wasn't there. The. We asked if he was working she said I don't know. So she was just as bad as him. So like I said above this store is horrible management is beyond horrible and need training on customer service and how to do a interview.

Very helpful, setup order ahead of second visit so we could arrive and process paperwork quickly. Thanks Jerry and team!

Ned was very helpful, kind, and not the least bit pushy. The prices on the furniture were also quite reasonable.

Jerry was very helpful. No pushy sales at all. Just answered all our questions

Good selection and friendly people.

Ned was fantastic to work with!!

Ned was very professional and efficient and patient with us we weren't sure exactly what we wanted but found what we wanted thanks to him

Marcy is AWESOME. We were searching multiple stores and online for a very specific piece of furniture (which was also on clearance), and when we had nearly lost all hope, she checked the warehouse inventory and found all three pieces we needed. we would have had to start from scratch otherwise. We really appreciated her thoroughness and care. Thank you!

Marcy made the buying experience a pleasure. She showed me all the options that fit my criteria and then let me make a decision without any pressure. I haven’t received my couch yet so can’t speak to the delivery experience yet.

Great experience. Jerry was lovely. Chair is very comfy.

Big selection, pricing is relative to the quality of available furniture.

Ned glared us down the whole time however everyone else was quite friendly and helpful

Super friendly staff! Jerry did a great job helping us find what we needed!

Awesome experience & Jerry was the best! Quick & superhelpful - not all in our face.

Ned made the purchase easy!

Jessica was very helpful and knowledgeable

Store was well stocked and welcoming. Sales people (especially Ned) were helpful and not pushy. Great experience.

Jessica was very kind and helpful. She greeted us immediately and was very helpful in finding a living room set for my elderly mother who needed certain specs. Very pleasant experience and I will definitely be buying furniture from here again! Thank you! :)

Jessica Starr was AMAZING

Marcy was the best person to work with! She really helped my mom and I find what we were looking for! She is honestly the best and 100% would recommend her.. if you are looking to shop at Ashley’s look for Marcy!

My husband and I went into the store to just look at bed frames. We ended up not only buying a bedframe, but also two chairs. Our sales person, Jessica, was an outstanding sales person. She was friendly knowledgeable, and if she didn't know the answer, she researched it and found the answer. We had a great experience at Ashley.

Just entered the store and had a very rude and negative experience being greeted by Ned. Horrible customer experience here.

Jessica was great to work with. She was friendly, knowledgeable and very helpful. We enjoyed working with her.

Jessica was very helpful and patient!

Jerry was fantastic! The transaction was quick and easy. Thanks!

The customer service Ned provided was both professional and friendly. There wasn’t a feeling of being convinced to buy something, he simply asked what we were interested in seeing and we found a sofa that is both comfortable and that meets our needs. He was also very familiar with the brand and products they have available as well as the warranty. Thank you, Ned, for an all-around great experience!

Lane was terrific! Very helpful, available, and friendly. Visit him for your furniture needs!

The moment I walked through the door I was greeted by Jerry. He was very helpful and let me find what I need, recommended me on some things and helped me all the way. Excellent service!

Lane gave us the perfect balance of letting us explore and talk between ourselves, yet be available for questions when we needed him. He put a very good deal together for us as well. We are very satisfied customers

Marcy was great

We had a fantastic experience with Jessica. She was very knowledgeable. Answered all of the questions explained everything in detail and helped us make the right decision. We are very happy with the purchase we made today. Thank you, Jessica. We will be coming back to purchase more items from the store.

Marcy was amazing! We found exactly what we needed in minutes!

Great service

Easy to work with

Jessica was awesome to work with

Had a great experience at Ashley's Furniture today. Ned Church did a great job of making sure I got what I was looking for. Thank you Ned And Ashley's.

In a pinch for time and needed specific items to be delivered in a certain time frame. The staff was so helpful in helping direct me to what my options were and I was able to quickly pick out what I needed…and so affordable!

Front desk woman was very kind

Our salesman named Evan was extremely nice, informative and friendly.

I never like to mess around. I am super busy and I usually just run through a store and pick out what I want very quickly. Marcy must have sensed that. She directed me to exactly what I wanted, checked prices for sale items and checked me out very quickly. Thank you, Marcy!

Jessica is super helpful and attentive!

Lane did an amazing job. He answered all of our questions and went above-and-beyond helping us get the best deal. My sister, brother and I are looking forward to gifting this beautiful table to our mother who will be using it for a very special purpose. Thanks again Lane, you're caring nature showed; and it was much appreciated.

Our saleswoman, Jessica, could not have been more accommodating to us. She is new to the store and quickly found answers to our questions if she did not know the answer. We look forward to working with her again! She is a pleasant go getter for customer service. A true “Asset” to the store.

Jerry was super friendly and helpful.

Jessica assist us in purchasing a couch. She was kind, professional and informative. No pressure and super helpful!

Anne Marie was very patient with us.

Had a great experience at Ashley today. Lane was very helpful. We needed to make a change after we got home and they were great about it. THANK YOU!!

Jessica was terrific! She showed us everything on our “wish list” and checked on all pricing to make sure we got our best deal.

I had previously bought some bar stools from another company thinking I would save a little bit of money. They wouldn't even go together correctly. It was a huge mess. I ended up taking them back. I went to Ashley's and ordered three bar stools for less than the four that I bought at another company. Best experience. Plus I don't have to put them together.

Had a wonderful experience with Ned Church very helpful and informative with all our questions!!

We were looking for a recliner chair immediately to get home before a family member discharged from the hospital. Lane at Ashley was super helpful in answering all of our questions and working with us on finding him the perfect chair we could get home ASAP. He is now home from the hospital snuggled up in his new recliner thanks to Ashley’s!

Marcy Dixon rocks. Great customer service.

Great customer service, lane our sales guy was awesome.

Staff was polite and happy to assist if we had any questions. Those who helped also demonstrated a great understanding of products available and the full order process (where it ships from, ETA, etc.).

Marcy helped us pick out a next-gen durapella sofa that allowed my partner and I to compromise with her style desires and my need for comfort. Marcy was very helpful answering our questions then stepping away so we could discuss. No high pressure sales.

Lane went above and beyond to make sure that we not only found the right pieces of furniture for our specific needs, but also made sure we received them in little to no time at all.🤎 Please give that man a raise.🙏🏼

This is our second purchase from Ashley in Bend. The staff is knowledgeable, helpful but not pushy and a pleasure to work with. We were pointed in the direction of what we wanted and everything went quickly and smoothly once we made our decision. We would definitely recommend Ashley and will use them in the future.

Great service! Thank you, Evan! Can’t wait to see our new sectional in our home! The whole process was super easy!

Evan was knowledgeable and no pressure. Will definitely be back for a quick and seamless transaction.

Staff were very helpful. Evan was our salesman and he was very helpful and patient as we tried to decide on the right furniture.

Anna Marie is the perfect ambassador for Ashleys. She helped us find the right pieces of furniture and made an otherwise stressful event FUN. We will definitely be back!

Friendly, professional and gave me updates on stock availability.So I got things before my expectations. It's nice having someone get your back and ke tabs on you.

Ned was wonderful to work with, they helped me set up my Ashely account and make the buying process super easy !! Can’t wait to get my new couch

Marcy was very helpful and gave us great advise while looking for a TV stand.

Anna Marie took great care of us! We walked in and walked out with exactly what we needed. Top-notch service! -Casey

Very helpful staff, found the perfect couch for a great price. Our salesman Lane helped us every step of the way. Would recommend

Ashley is my first "go to" furniture store in the Bend area. For two reasons, quality furniture and quality service. Ned is a friendly efficient sales person who represents Ashley well.

Marcy was our sales consultant and she was awesome. Very positive, thoughtful and helped us find a couch we could take off the floor!

I quickly found a couch that I fell in love with, nobody really noticed us walking around for about 15 min but I liked that honestly haha. Marcy was helpful but a little bit too pushy and quick. I wish she would have slowed down when talking to us but it’s okay. Still a good experience overall

Well laid out furniture store. Quality furniture. Top notch sales staff. We were favorably impressed by our sales associate, Anna Marie Casey.

Marcy did a great job of getting my dining set, ordered quickly and easily

Marcy and team were a fabulous help in assisting me to purchase my amazing new couch! Even after I changed my mind on sizing after I left the store, they were able to adjust my order with ease over the phone & email to make sure I got exactly what I wanted!

STAY FAR AWAY! Absolutely horrible experience with these people. I ordered a bed in mid-December and was told it would deliver by mid-January. It was finally delivered today (2/18/25) only to have the delivery guys discover that the headboard was completely cracked and broken. I called Ashley to express my disappointment and cancel the order at which point, I was told I would be charged a 30% restocking fee!!! The GM, Victoria is the exact opposite of what you would hope for in good customer service. My bank is fighting the good fight now. I hope they enjoy explaining how they intend to restock a bed that’s broken. DO NOT DO BUSINESS HERE!!!!

Anna Marie was amazing. We must have come in six different times and we kept changing our minds. She was so patient with us. We ended up getting two couches!

We went into Ashley Furniture to look at a specific mattress that online showed was in store. Marcy was very genuine, welcoming and friendly from the start. The mattress we wanted to see was wrapped up and not on display so Marcy went out of her way to bring it down to the showroom floor so we could lay on it and see if it would work for us. Marcy was respectful of our time and shopping experience without lingering or trying to have the typical car salesman type of pressure. Marcy went out of her way to match competitor sales and deals and made a quick and seamless transaction with attention to detail in the delivery notes. In a time where everything is easily accessible online I hope other brick and mortar stores take note on how to keep customers supporting local retail. Thanks Marcy for a 5 star experience.

Marcy and Victoria were GREAT!! Me being a person who hates shopping, they made it a pleasure. Didn’t figure I would walk out with everything I needed and wanted but I did. Very excited to have it delivered. I will be back for more. TOP NOTCH!!!!

Very helpful and coordinated purchase smoothly!! And, fun to work with!!

The online experience was horrible and had incorrect dates. How ever the Bend Team was amazing, helpful and went above and beyond to ensure our order got to us. Thank you so much Victoria and Marcy!!! We will definitely be back IN STORE next time!!!

Would give zero if possible. Bought furniture beginning of November 2024. Was told delivery is about 6 weeks. Called Dec 16, our furniture was never set for delivery, still back east. Was told they would give us a discount and free shipping if we didn't cancel the order and order to be delivered Jan 6, 2025. Called Jan 6th was told our furniture was on the truck to be delivered to Ashley furniture by Thursday or Friday and to be delivered to us over the weekend. Call Thursday for update. Our furniture was delivered to the store, but they will not deliver our furniture for another 3 plus weeks. We were never given any updates on our furniture, we had to call every time. Then they told us if we cancel, we would charge a 30% restocking fee for a product they couldn't deliver to us because of problems on there end. This whole time we been paying for furniture they cannot deliver when promised. Would not recommend purchasing from this store. There customer service sucks. Called corporate to file a complaint and was told corporate couldn't help us they would transfer us to the store we bought it from to talk to there customer service. Do not buy from them. ( we purchased a 3 piece couch/ living room set and a cabinet) To your response that your sorry- your apology is insincere and empty. Between corporate response and response from bend oregon store, that say it all. The events that happen, should have never have happened and given passed reviews - continue to keep happening without Ashley store fixing any of the problems. Empty promises are just that empty. Until you guys fix issues with your customer service and delivery those problems will continue to happen. We had to rent a trailer just so we can get the furniture ourselves because mistakes your store continues to make

Dear Ashley, Our relationship is over. You were to provide my mother with a bed set. Two weeks later, what arrived? A queen size base and a king size mattress. Due to a move, Mom had been sleeping on her sofa while waiting. Then, after reordering the correct mattress, she had to be put at the bottom of the delivery schedule. No, you could not reschedule until you actually had the proper product in your store. Finally, it was delivery and assemble day. But, nope, only two slats that are needed to hold the mattress in place were in the box. Another delay. More sleeping on a sofa. Then, when everything was at her home your workers couldn’t get the bed put together correctly. Another delay. Finally, after 55 days the project was completed. So Ashley, we are parting ways. I hope no one faces all the difficulty we had to deal with to simply get some furniture. Once again, parting ways.

Ordered a couch that involved a multi-month wait (furniture logistics, yay!) the front end team was kind enough to offer me the floor model so my family didn't have to go without a couch for the Christmas holidays. I attempted to pick it up despite having injured my back and Diep the warehouse Poseidon set me up with a free home delivery the next day as a kindness and to avoid me hurting myself more. Would 100% buy from them again. Great conversationalists too, all of them and, I'm pretty sure they all rescue animals and orphans from wildfires when not at work too.

My wife wanted a new bedroom set so we started looking around. We went from cheap to not so cheap to very expensive after we took a look at Ashley‘s. She found one that she liked we looked at. It came back a couple weeks later looked at it again. Decided that we would take it. Evan helped us. He wasn’t pushy. Didn’t try to sale us something we didn’t want we ended up spending about $3500 which was OK with us. he was honest and upfront with us. He said it’s gonna take about eight weeks because the dresser was back ordered so in eight weeks will check back with this review and see exactly what happens

Ned was quite helpful throughout the buying process of a bed and a sofa. The deals were incredible and the products look to be of good quality. I would highly recommend.

The WORST “customer service” I’ve ever had to deal with. Told me the wrong delivery date FOUR times. It came eight weeks after we ordered, after we were told it would most likely be there before 6. When I complained about the wrong delivery date, the front desk girl was EXTREMELY rude. The manager offered white glove delivery in exchange, but then they sent two small people to carry a large couch up four flights of stairs, my boyfriend had to carry it, they didn’t unwrap it or build it or take the garbage like they were supposed to. Went in person to talk with them and they were completely unreasonable and unhelpful. Continued to say they couldn’t refund anything then finally offered 5% which apparently we should’ve gotten anyway and were not given because my partners a veteran. The sales lady was BEYOND rude kept saying to “take it or leave it.” Finally someone else helped and gave a larger refund. Truly the WORST experience ever DO NOT order from Bend location!

Very Knowledgeable and helpful!

We worked with Ned Church, looking for a large sectional, he was amazing to work with. He greeted us at the front and gave us all the service and info we asked for and then let us have our space to talk and choose. If we had a question he was right there to answer. Ordering the sectional was quick and easy with Ned. Ned was so pleasant to work with, we highly recommend asking for him when at Ashleys.

I’ve bought furniture from Ned at Ashley many times. If you want the best customer service in Bend, ask for Ned!

If I could give a zero I would. I ordered a bed set on July 7. Was told it would be here in 6 to 8 weeks. I received an email stating my delivery was on schedule. I asked if they had a delivery date. I got told 9/24. That is not 6-8 weeks. Then I was told it was discontinued, but at this time my order is still on track for delivery. 9/24 I sent an email to verify if it was delivered. Today is Saturday 9/28 still haven't received an email. Just went to the store to find out I won't be getting the bed set I ordered. Really!!! This is the second order I have placed with Ashley furniture and had this happen. The first time I ordered a bedset online. I will never purchase from them again as it seems they can't be honest about what they are selling.

Great easy service with all the answers to our questions. Not pushy at all and had quick responses to things like reviews, delivery times, and ability to alternate layouts from the store models. Would recommend!

Lane was very knowledge, he was also very nice, kind ans respect of our decision making.

Marcy Dixon was my sales person and she was wonderful she helped me out on picking things out for my new place thank you so much Marcy you are a wonderful person to work with and I got to know you for a minute

Angela and her team went above and beyond for my family!! We ordered a couch that was supposed to take 6-8 weeks but was here in 2! She called to let me know and that they were booked out a week for delivery. This was fine with me but we just moved in to a new place and have been sitting on camp chairs and my daughter’s 10th birthday is this weekend so I was a little stressed about not having my living room set up. She managed to move the schedule around and was able to fit us in the Friday before the party. Now my home feels complete and I’m so so grateful. The delivery crew was also so amazing. They were working so hard to get it to fit and were so aware of surroundings, not to damage anything. Thank you all, this is my second couch purchase here and I’ll continue in the future as well!!

Had everything we wanted. And Marcy was a great help. The only problem we're finding is having to wait 8 to 14 weeks to be delivered. We might have to check on that one.

Lane was great. From the initial phone call to the purchase of our power recliner. Very satisfied

Staff is very pushy The moment you tell them we're looking for something in a better price range (under $2,000) and they treat you like trash

Lane is a great helper on the great options Ashley has.

Marcy Dixon was a jewel to work with. Would recommend her services to anyone. Thank you Patricia Pyle

Wonderful store in Bend, Oregon! Ned Church was patient and friendly….will be buying from him a number of times in the future! Highly recommended.

Marcy was great! Easy, no pressure. Fast shipping!!! Thank you.

I was greeted quickly and knew what I wanted and what I wanted to pay and she agreed and set up for the delivery pleased to work with her and the company

Cynthia is freaking AWESOME! Got me everything I needed in a timely manner, sorted out a delivery, made my life easy. Love the items I got, will definitely return as the new house continues to be furnished!

Lane Stubblefield is awesome so helpful and kind. Thanks Lane! The store has the best prices in town. I looked everywhere in bend and this was the best bang for your buck!

Great service, nice loveseat, best prices in town with good quality. Thank you Keely, you are the best.

Totally disappointed with the customer service! Ordered 8 k worth of a bed and bedroom furniture on March 25th. Took to April 30th to find out it'll be at least may 28th to arrive in the Bend warehouse.... I still don't have a firm delivery date....... really?

Ned was super helpful with my specific needs of a loveseat that could standup to four dogs and be comfortable. He walked me through a number of options and I never felt pressured to pay more than I intended to. Everyone at the store was very friendly.

Ned was informative and patient with my small children in tow for this process. The staff in general was well organized, helpful, and kind. I would shop at Ashley and look for Ned again.

We wandered into Ashley and ended up working with Ned Church. I found Ned to be warm and inviting and capable of exploring options with us we hadn’t considered when walking into the store. When we go looking for furniture again, we will head to Ashley and ask for Ned!

Easy and simple 👌 Marcy, helped me and I was in and out in under 30 minutes.

Mark is wonderful.! He is so patient and kind, making our furniture purchase process easy and overall a great experience. I wouldn’t want to have worked with anybody else! Thank you Mark, you are a true treasure of a human.

Mark was very efficient, knowledgeable and friendly!

Wow. That was the most uncomfortable experience I've ever had. The sales people were like vultures. Literally circling and stalking. I felt like they were waiting to see if I was going to pick pocket a couch or something, I am not a thief so I don't really like being made feel like one...all that to say, I didn't want to look at anything for more than 5 seconds for fear of the man in the red shirt, that was lurking, might catch up to me. Good Lord, let some people just look around!

I did not purchase any furniture, but I was very impressed with Mark Harvey. He quickly narrowed our overwhelming search to just a few that fit with our needs. He was very knowledgeable and very kind. I don’t usually post reviews, but felt that Mark’s stellar customer service deserved to be recognized.

I would have given Ashley's a no star review, but that option was not available to do. Do not order from Ashley's if you are expecting to receive your order on the time.. I ordered a sofa sleeper 12/13/23, they gave you a window of 4-6 weeks, I'm still waiting for my order OVER two months later..... NOT impressed with their service at all. Very little communication from their team on this. I had to constantly call and check in with them on the status to just be told its still not here. Finally this week I heard from the sales rep who is said it will may get on the truck next Saturday. Fingers crossed!!

Ned Church was very pleasant. I had found the sectional I liked online, after showing him what I had found he went to the Ashley website. He was able to put up the same sectional, it was in the Tacoma warehouse. The price of the sectional was less than the one I found. I went in on the Presidents Day Sale I saw a sign that said 50% off on selected models of mattresses but was never offered any sale until we mentioned the sign.

Ned was very helpful!

Ashley Furniture's store was clean, organized and the entire staff was very friendly and professional. I worked with Evan and he was knowledgeable, helpful, and patient as I was in a hurry since we were only in town for a couple days. My husband and I don't live in the area full time so I really appreciated that they were able to accommodate all our requests for coordinating delivery and set up. Highly recommend Ashley!

Our sales person, Marcy Dixon, was great! Very knowledgeable, helpful, but not pushy which we appreciated.

Ned was very friendly and helpful. He made the process quick and easy.

Kelly was an awesome salesperson. She was knowledgeable with a great understanding of the products and design. Great communication skills too. Highly recommended.

Marcy Dixon was great to work with. There was an error with my online order, so I came into the store and she took care of me. Will definitely be coming back!

Ned church was very helpful with our purchase

My experience was great with Marcy Dixon.

It was a pleasure working with Marcy Dixon

Really enjoyed working with Ned Church at the Bend Ashley Home-store to purchase a new couch. He made the process easy and stress free!

Good selection, fair prices.

Marcy was wonderful This is the first couch that I have ever purchased and I am in my 60's. She was helpful and patient. I would recommend her and Ashley Store to anyone.

They have good selection too choose plus there friendly thanks to Mr. Church

Ned was helpful and kind! A new employee needed to ask him a few questions and he was also kind in the way he spoke to her. Love seeing that type of service!

I ordered one set dining table which was delivered by this Friday(Nov, 24) and I saw the price was lower than what I purchased, I called the front desk and she told me sales would call me back and deal with it. But she didn’t. I went to store next time cuz I need to get a new couch too, I saw the sales who helped me last time asking her about price adjustment of my dining table. she took me to front desk let another lady help me; and then she all of sudden came up with the idea that the store can’t do price adjustment once item was delivered even tho just one day before. As a professional sales, I would hope she is being more knowledgeable and should have told me at the beginning, and need to show me your store policy, not just saying anything she just came up with and told me she forgot this policy. the customer service shows me that they don’t care about customer and even though I want to purchase a new couch, but I gave up. It’s a worst experience I had and would never go back. edit for response Ashley furniture management: they didn’t tell me about the policy of 30days, I don’t know why everyone there tells me different policy, it’s okay if cannot do the price adjustment. the most unsatisfying is the careless customer service that made me uncomfortable.

Marci was very helpful in deciding on our selection, without being pushy or annoying like some sales people I've encountered.

My experience with Ashley furniture started out fairly good, our couch only showed up a week later than the 6-8 week lead time we discussed when we ordered our couch. Upon receiving our couch we soon realized that our sale person Mark Harvey ordered the wrong couch orientation. I let him know immediately and now we have to wait another 8-11 weeks or more to receive our couch. So a half a year or more upon ordering our couch we will finally get to enjoy what we paid for. Mark was really concerned about us covering our couch so they could re-sell it. I will never do buisness with this company again. I understand that accidents happen , but waiting over half a year to receive a couch is ridiculous!

The salesman that helped us was absolutely terrible. I don’t honestly think they really want to sell their furniture. We were going buy 2 couches, loveseat and a recliner and pay cash. We walked out and will never ho back. We will spend our money elsewhere. Edit for response to Ashley furniture. We bought the same set cheaper at another store in town and were able take floor models. Paid less money and the customer service was 10 times what we received earlier today. It was like they actually wanted to sell us furniture. If you would of read my review you would of seen we were paying cash. We do not need your financing and will never set foot in Ashley’s Furniture store again.

Order placed of the 19th of september still havent recieved my purchase.

Very disappointed in the customer service here. I have been here two separate times. And I’ve waited around for 10 to 15 minutes before any one of the staff would even come over and say something. It’s not as though I was quietly walking around this big store, but actively looking and calling back and for to my children trying to find the right bed. It wasn’t until I went to one of them the first time that somebody said anything and the second time nobody came over to us even though they looked at a couple of times until they came to tell us it was time to leave as a store as “they are closing, and to go look online. “ So, I have no reason to take my family back to that store, or to do business with them.

(Translated by Google) I bought a living room and a chest of drawers, they told me it would arrive in 4 to 6 weeks, I had to wait 3 months and when it arrived it was not what I bought, terrible service, I do not recommend them, Ashley from bend or, they are inept, bad suppliers. (Original) Compre una sala y una cajonera me dijeron que llegaría de 4 a 6 semanas tube que esperar 3 meses y cuando llego no era lo que compre pésimo servicio no los recomiendo ashley de bend or son unos ineptos malos proveedores

I highly recommend Victoria and Marcy, I had an issue with my order, and they went above and beyond to make everything better and then some! Their customer service is fantastic!

Marcy was great to work with! Very efficient, knowledgeable and only cared about getting us what WE wanted for our new house. Couldn’t recommend her anymore! Thank you so much!

We purchased a table and chair set on sale. It started peeling almost instantly, the veneer is thinner than paper. There were black sharpie pen marks on the table top we can't get out. They were hidden by a decorative cloth. And the padded chair seats are very poorly padded.

Great selection of reclining couches. Sales consultant, Marcy was very helpful and charming-truly a consultant. No sales pressure. We will shop Ashley's again for our next furniture purchase.

We were on the lookout for some new furniture and we're glad we visited Ashley's. We were helped by Alex initially and then Evan on our subsequent visit. We found both sales reps to be courteous, knowledgeable and professional. They only bummer is that it will take 4-6 wks to get our new furniture, but that is just because they're so busy/backed up. Assuming the eventual delivery is good and the quality of the furniture meets our expectations...we will be extremely satisfied customers. UPDATE: So even though we were told it would take "4-6 weeks" to get our furniture, it ended up taking 9 weeks. Also, the dining chairs we initially ordered ended up being out of stock. We decided to take the floor models, as they were the last ones left. Then we get a call that one of the four chairs had a crack in the leg, only after I called back to confirm that the chairs were okay. We were offered a slight reduction in price, only after I brought up the fact that it makes no sense for us to still be paying full price for slightly used furniture. Apparently, this chair set which was not on sale when we purchased them, both went up in price and went out-of-stock. That doesn't even make sense, usually you lower the price to move that last several units. Then they offered to "pull our order forward," for the inconvenience, but yet somehow it still took 9 weeks. So that means is would've taken longer had they not intervened? I had to call every week to find out where our order was in the process and 1 time I was promised a call back from sales, but did not receive one. In addition, they were a slew of other minor issues: took a manager a week to call me back, some issues with delivery, I'm currently still waiting to here back from someone (been a week...again) and more. Sad thing is, they were all nice people and we still have another sofa and coffee table we need to purchase, but pretty sure we will go elsewhere next time. If you do not need your furniture for 8-10 weeks and you like dealing with nice, but unprofessional people than good luck to you. If I were you, I would go somewhere else. For a huge global company that made over $10 billion, I guess I just expected a little more.

Ned Church was my sales associate and was extremely knowledgeable, patient and available to help me choose the perfect sofa. The ladies behind the desk were warm and engaging as well. Overall a great experience that exceeded my expectations.

Ned was great helping us choose our new mattress!

If I could give them 0 stars, I would. We waited the 8 weeks and they gave us the wrong chair, then refused to come get it because we didn't pay extra for their white glove delivery. We used a uhaul, costing me money, to take it back to them and were told they would rush a new one, maybe a week or two. I still dont have a chair and they now estimate it will be the end of next month. We have a whole house to furnish but will never use Ashley again. Update: its Nov 9, still no chair

We didn't see anything we really liked

Ned Church was extremely helpful and patient while we decided on a dining set.

Our experience at Ashley was nothing less than 5 stars! Ned C. helped us find exactly what we were looking for, not only was he knowledgeable he was very easy to work with, he never pushed anything on us and we never felt pressured! He kept up with us going back and forth all over the store until we found the perfect couch and mattress! Thank you Ned for the great support and listening to us banter back and forth! Ashley was a great experience I would recommend them and we will be returning customers!

Marcy at the bend store was very awesome she helped us find an amazing couch she was very friendly and professional and got us an awesome deal .. we will definitely be going back there for more furniture because of her wonderful customer service

Ned was very helpful

I would like to start out with I have been without a couch for a year now and decided I needed to treat myself with a new one so I went on a hunt for a couch. My daughter told me to go to Ashley furniture store in Bend Oregon that she looked it up they had great reviews and had some really great sales going on. I called them and got the pleasure of talking to might I add an amazing sales person named Evan Boland he not only answered all my questions but took the time to listen to my story about why I have been without a couch for this long. From over the phone I immediately got the feeling that he was not just out to make a sale but he was very caring. So that was on a Friday and I was in the store on Saturday. I got to meet Evan and he was just as nice in person. He made the sale from begging to the end so easy for me. I just want to say that Evan was amazing and Ashley Furniture you are so very lucky to have him be a part of your team he is a keeper and I will recommend my friend that is looking for a kitchen table to stop in and definitely tell her to ask for Evan. I can’t wait to get my new couch super excited. Thanks Evan your the best.

Had a great experience with Marcy at the central Oregon location. Very attentive and answered all questions I had. Definitely will go back again!

Marcy and the staff at Ashley Homestore Bend provided my wife and I with excellent customer service, amazing prices and we were even able to pick up our new floor model bedroom set the next day since it had been discontinued. Thank you Marcy and the Bend store team…you’re the best in the business!

Great customer service- Marcy & Kore took my order over the phone and followed up promptly with a confirmation.

Large store, nice showroom, good selection! Ned was very helpful and made sure we got the best price which we appreciated!

Marcy was an excellent person to work with! 10/10 service

I purchased a couch as was told it would be here a certain day. Called that day to check, was told it was pushed back a week. Called the follow week, the day it was supposed to come in, and was told it was pushed back again. Couch is now two weeks late with no end in sight. Was told by associate that there’s nothing they will do, no way to expedite or ensure delivery and that they can keep pushing back delivery every week. Meanwhile, I’ve given them thousands of dollars and they will charge me a 30% fee to cancel the order so we can actually get a couch. This company does not honor their word or help you in anyway if they fail to follow through. Update to managers comment: on 7/29 we called the store and were told it would not be till after 9/1 now. Your response says this week. Are you lying on google to make yourselves look better since it’s public? Also, we were not given the 8-14 week timeline till AFTER we were charged. So to hide behind fine print given to me after running my card is dishonest.

Excellent customer service!

Ned Church was phenomenal to work with. Not pushing on anything and open to our ideas and price range. Thank you very much Ned!!

Nice, accurate, and quick help!

I just purchased a recliner today at your Bend store with the assistants of Marcy Dixon, who was very helpful. She approached me gave me her name and allowed me to stroll through the store on my own before I requested help from her which I like instead of following me around like a used car salesman. She answered all my questions and researched all possible options to make sure I was getting the best deal in my purchase. Thank you.

Ned was fabulous absolutely worked hard in helping me get a lower price but also helping me figure out what I was looking for he actually deserves 10 stars I will be back

The salesman Ned Church was very helpful and informative. He’s kind and very knowledgeable. Thanks Ned

Marci Dixon helped us tremendously with our purchase of living room furniture. She was very informative, and helped us find the best deal. We really felt like she was working as our advocate, not just trying to convince us to buy. We’re very happy with the prices we paid, and with the service we received.

Thank you, Marcy Dixon, for making our experience shopping at Ashley so positive! The process was quick and we found just what we were looking for.

Have a sad review here. Some of the worst customer service and communication. We bought a sleeper sofa a year ago. It broke within the year. We also purchased a warranty. Warranty said it would be 12 weeks before repair. We get it, supply chain is backed up. No biggie. We wait 14 weeks. Then find out the parts are not available. Offered a store credit. Okay, bummer. Buy a couch in store. We are told 8 weeks. Okay, finally after 20 weeks we are getting a couch! One week before delivery we get a call that the couch in not available anymore but they can offer us the very used in store couch for same price. No discount, no other services offered. I called and asked what they can do and was told there was no other discount they could give us.Just awful customer service and store communication. Be warned.

Marcy was a huge help in the store. I called the next day to put the order in and she remembered us. Thanks

Marcy was a great help finding a couch, very knowledgeable and really considerate. Find her if you go in there, you won’t regret it.

Ned walked me through everything Ashley's had to offer. He was very kind and patient in answering all my questions.

Ned greeted me warmly when I entered the store and quickly ascertained what I was looking for and pointed me in the right direction. He listened to what style I wanted, and color, and helped me in my selection of the perfect piece for my new dining room.

I relocated back to Bend, Oregon and immediately visited the Ashley furniture store “again” this is my second purchases of furniture from this store. No pressure salesmen/ woman and the freedom to wander the entire showroom Quality and price go hand n hand. My sales with Marcy Dixon was excellent. Remember the delivery guys as you buy your furniture, low cost fee and never in a hurry to put your pieces together, very careful and precise of placement. Thank you all for making this experience ❤️

Evan was very kind and helpful even when the older woman employee with dark hair was rude to him right in front of us. He was friendly and attentive the whole visit!

Marcy was great! She was attentive and very well informed. She helped my husband find the exact recliner he was looking for and she helped me to find the perfect dining room set! Thank you!

Horrible experience!!! Super late on arrival, customer service was ridiculously slow and didn't seem to care much at all. Worst experience I've ever had. Stay away from this place. Would not recommend this place to anyone.

Never ordering from this store again. Ordered highly advertised furniture in May, it’s middle of June and still have not received. Never once was this communicated to me. I texted, emailed, and called each time the date passed and it was scheduled to be delivered and found out on my own it was pushed back another time. This last one today was pushed back another month. I emailed and they didn’t have the respect to email me back as a person and a customer…. I only received a new notice of delivery a month out with no explanation. They have no idea when items are coming and they do not communicate when things are late or delivery dates get pushed back. I canceled my order and will never order from them again. Delivery delays are a bummer, but often happen …but the lack of professional communication is a no go for me. Edited to add: this is all through the corporate online system. The local store manager called me immediately after my review. That was the attention I needed all along.

We went to Ashleys to just look at their selection and was welcomed by Mark Harvey after some wonder and helpful conversation he helped us find the perfect couch. Thank you so much Mark and Ashleys for the fantastic customer service.

Mark was fantastic. Nice to chat with and found me a great deal.

Chris was awesome!

Ned Church was absolutely outstanding. He greeted me with a smile as soon as I walked through the door and assisted me right away with my furniture needs. Thank you Ned for making this process hassle free.

Marcy Dixon in the Bend store was absolutely amazing, helped us with any and all questions we had, helped us get an amazing and beautiful sofa and we are so excited to get it. Definitely look for Marcy when you go shopping for your home!

Evan took the time and showed me around the store!! He was extremely helpful and so polite. I will go back just to have him help us again . Thank you Evan Boland so much .😊

Great experience working with Evan Boland. His attention to detail and follow through are fabulous! What a pleasurable and delightful experience. I recommend him highly and will continue to have him assist our family in purchases at Ashley! Rose Es Bend,Oregon

Marcy was very helpful and very informative she was great to work with. Look forward to working with her in the future

Ned was amazing and very kind in helping me find the perfect couch for my new apartment! Ned is the best

I’m so grateful to Ned Church. I had an amazing time picking out my new bed frame and mattress set. He is very knowledgeable and considerate. I would highly recommend Ned for anyone looking to get new furniture.

I was fortunate enough to have met the best sales person I’ve had the pleasure of doing business with, Mark Harvey. He took the time to understand my needs, and gave alternatives, options, and some pretty cool ideas, to help me reach my desired goal. He was patient, and an awesome sense of humor, and most importantly, put my needs above anything else. He really wanted what was best for me, regardless of the outcome. A person of integrity, down to earth and easy to talk with. If you get Mark as your salesperson, consider yourself most fortunate.

Never ordering from this store again. Ordered furniture in March, its middle of May and still have not received my items. They have no idea when items are coming (even though place orders from their corporate warehouse), and they do not communicate when things are late or delivery dates get pushed back. I've had to call multiple times and each time discovered my items have been delayed yet another week or 2 weeks WHO KNOWS BECAUSE APPARENTLY THEY CAN'T TALK TO THEIR OWN SUPPLY CHAIN. The sales representative constantly contradicts their own statements - never trust a word out of their mouths. EDIT IN RESPONSE TO THE OWNER: You have failed to miss the point entirely. Your representatives have quoted me different delivery dates 5 times now. Each time there has been no communication from your team on those times changing. Sure it states 8-14 weeks, but when you send me an invoice saying the delivery date is a month out, then that date comes and there is no update from your team until I have to call/email multiple times to find out where the 8k I spent in furniture is, thats a problem. Its an even bigger problem when it happens 5 more times. Instead of just saying "Hey that's our bad we should have been in contact with you when those dates changed, and we will do so in the future." you decided to bring up the contract language that somehow you think absolves you from your terrible customer service.

Horrible communication. All the furniture is garbage and made in China. Condescending sales staff/employees. Go local.

Mark was super helpful and nice. He helped us get the couch we wanted right away.

Mark was an amazing person to work with. Helped us get the best prices, and was willing to accommodate our needs as we are in the middle of moving. Super friendly and helpful.

Go see Ned! He provides old school customer service and we could not be happier! We’ll be back to see him for sure.

Mark was fantastic to work with! He greeted us right away and explained pricing and ordering options, and gave great information as we were considering Sofa options. We are thrilled with our choice, and highly Recommend Mark!

Marcy Dixon was an amazing help today in choosing the best furniture for my budget and space. I couldn’t be happier with my purchases and the customer service Marcy provided was outstanding! I highly recommend visiting the Bend location.

Evan knows his stuff! Great help navigating all the choices in a huge store.

Denise was very helpful; answering all my questions, giving me space to think about my purchase, and asking helpful questions to help me determine which furniture pieces would best suit me.

Purchased protection for my leather chair discolored leather after 11 months and was denied??!! Buyer beware was supposed to be bumber to bumber?????

Mark was very friendly and helpful. He took great care of us. We will recommend Mark and Ashley to our friends.

What a great experience . Not only did Mark Harvey make the entire process easy he was extremely attentive to our needs and kept us within our budget. We can’t wait to have our items delivered.

Salesman was very polite with no pressure.

Thanks Mark! We enjoyed working with you.

Mark was so helpful while we were looking for a new couch. He went through every detail possible to make sure we found the right one. I would definitely purchase with him again

Had a great experience walking into Ashley’s and getting to work with Mark! He was super helpful and kind! We walked out with a beautiful set of couches.

New store is beautiful ! Mark was super helpful.. we had the Best experience because of Him !!!

Hello, To whom be it may concern, Isabel, has been so helpful, and her service, outstanding!! I am very satisfied, with the prompt and friendly service. There is two people there, I have so much to appreciate, and one of those is Isabel. Thank you!⭐️😊

I had a great experience shopping at Ashley’s Furniture! Mark was knowledgeable and very helpful! I have been shopping for a dining set for months and, with help from Mark, I found the set I wanted at Ashley’s. The set was in stock and will be delivered this week at a time that is convenient for me. Alana was also helpful in coordinating my delivery. Thank you for a great shopping experience!

This place was not easy to find. They were in the process of moving to a better place. Friendly staff

Absolutely horrible customer service inflated prices that were not consistent (charged us for a table in store over $1000 MORE than online price) and they had HORRIBLE customer service, absolutely never shopping with them and would never recommend

ZERO..this company is the worst! Bought a sofa sleeper for $1000 2 months later the entire bed mechanism broke. Would not give any warranty support or help at all! DO NOT BUY ANYTHING from this company. The warranty is not worth anything!

Mark went over and above normal to help us pick out the right dining room table and chair combination. Mark puts his customers first. Mark was fun to work with and knows his products. We feel like we made a new friend at Ashley’s. We will certainly recommend Ashley and Mark Harvey to work with. Tom and Kathy Ruckman

Isabel: Very nice/friendly. Has Great customer service skills.

Ordered a bedroom set and was told it would be a couple of months. They billed my visa in full. After a few months, we contacted Ashley and they said another month. Another month went by and nothing, so had to contact them again. Every month was a different story. Basically the problem is that this store is not an Asley owned store, and they would not pull separate pieces from the warehouse. After 9 months and no furniture, we canceled the order and reordered the same set from a store in Eugene, and had it in 3 weeks. Don't let these guys give you the runaround. Their customer service is awful.

5 star Thanks to Ned! Ned provided us with friendly, helpful and clear information regarding sales and the items we were interested in, and he didn’t hover or get in my personal space the way many salespeople do. We quickly decided on a couch and made our purchase. Also the background music was seriously on point while we were browsing so kudos on that as well.

We had a superior experience with Victoria at the Bend store!! She was knowledgeable, upbeat, and super fun! We got all the pieces we needed for our new home with her help. Thank you, Victoria!

Isabel was fantastic guiding me in decorating my new home. She was diligent in making sure my furniture arrived on time and not to mention she's just a sweetheart!

Literally can't even browse without being bombarded, not once or twice but everytime you turn around. Seriously wasn't interested in getting a thing after the 1st 5 minutes all I wanted to do was leave... Ill just browse online from now on, or shop elsewhere...

Isabel was very helpful. She allowed us to look until we found something of which we wanted more information. She was very helpful and knowledgeable about the furniture. We had planned on only purchasing a headboard, but we ended up buying the entire bedroom suite. She was very helpful about the delivery time and process. We will definitely go back and work with Isabel!

Excellent service and Isabel was a knowledgeable and very attentive sales person. Will definitely be shopping there again.

Mark was excellent, energentic yet not pushy. Very informed, kind and forthright about what i could have and not have due to inventory. Explained the sale clearly, albeit, i did not go with a sales item . Worked with me to ensure i got exactly what i wanted, thanks Mark

We had a wonderful experience at Ashley Furniture with a very knowledgeable salesperson Isabel Soto. She helped us to find the perfect pieces we we looking for at the best prices. Thank you Isabel for your patience and help!

After having technical difficulties trying to order a couch online, I went into the local Ashley store. Should have just done that to start! Ned was very helpful and made the process quick and easy. Can't wait to get the new couch!

Mark Harvey was very happy. The whole sales process was very nice.

I went into the store to look at leather couch sets. I was greeted by Ned. Great guy, showed me all of their sets and put together a modular custom order for me. I ended up leaving to talk about the design and color with my wife and returned the next day. He looked up the stock on hand and gave me accurate shipment times. He also took the time to part out the pricing to match an online sale which saved me thousands of dollars. Great service and follow through from Ned and the tram behind the counter during the delivery process.

Mark Harvey was great to work with! Very low pressure and found us the perfect recliner for our needs. Also made financing and delivery very easy. Thank you!

Mark Harvey was excellent! Very professional but also easy going and he did a great job helping us find the perfect fit for our new couch!

I bought this couch three years ago from Ashley Home Store. I have a toddler and two big dogs that climb all over it with their sticky hands and pointy claws, and it still looks practically new. THAT is a quality piece of furniture. They won my repeat business for sure.

Wonderful service ! Mark Harvey our sales guy was wonderful. He was always there when we needed him and answered all of our questions. We were out of there in a timely manner with an order placed. We can’t wait to pick it up!

Ashley was very professional and had all the answers.

Mark was easy to work with and everything went smoothly

Our salesman, Ned was very helpful and friendly. A good experience. Love the couch and love seat we chose.

Mark was very helpful in letting us know details about the set we purchased

Ordered my furniture over 6 months ago and still have not received all of it. I have called many times and they keep putting out the delivery date. Last I called it should be here the end of April. I was told that they will have the manager get a hold of me. That was weeks ago. I loved my experience with Isobel the sales lady, but I feel like the companies avoidance of talking to me about what is going on is what is upsetting me the most. I am left incredibly frustrated and will take my business elsewhere the next time i plan on spending $10,000 on furniture.

I had a phenomenal experience at this Ashley home store. Every individual I met was polite, friendly, engaging and professional. Mark, Isabel and Ilana. Mark Harvey and illana were my primary point of contact he did an amazing job listening to my needs of furniture and their functionality with also making sure the furniture could be delivered asap! He described each piece in detail and never pressured me in one direction. I enjoyed his disposition and that made the world of difference when buying furniture. Isabel Soto went above and beyond to make sure my furniture was on time and delivered to my house in Redmond. I live out of town, and would be unable to make a trip back to have it delivered when I needed it. Isabel came up with the idea to do this on her day off, that she would be there to make sure it went smoothly and could be delivered … I mean I’ve seen going above and beyond to get something done but this Speaks volumes of what type of employee and person she is. I wanted to give these individuals kudos and much respect for their kindness, professionalism and work ethic. Mark Harvey, Isabel Soto and Illana Bowers

We came in with a long list of needs and a short timeline. Mark was so helpful, he took the time to understand our preferences, show us our options and find the best prices. Delivery scheduled 3 days out! We will be back!

Had a wonderful experience at this store. Upon entering the store, I was kindly greeted by associate Ned Church who helped us find the size specific sofa chaise we were looking for. Ned also helped me navigate the website in search of a 7 piece dining set. The store then held the sofa until I could retrieve it the following day and helped pack it up safely in my open trailer so it wouldn’t get dirty during the ride home. Ned then ordered a dining set and another chair for me which will arrive at the store a month faster than it would have had I ordered it myself. With outstanding quality furniture, kind, concerning customer service, hasty expediting and ease of online ordering and delivery, I’ll be sure to return to Ashley furniture in the future.

I ordered a chair in September 2021 and it took a few months to get it in, but the manager (Isabel Soto) made it a point to keep me updated on the ever changing dates😁 My chair finally made it home and I couldn’t be happier! Very comfortable and fits in beautifully 😊 I appreciate Isabel’s time and understanding! I will visit the Bend Ashley’s again and would definitely recommend them to a friend !

Ned is the sweetest! He’ll help you with everything!

Marcie was amazing. So helpful, so patient. We had a wonderful time shopping and browsing and talking delivery and everything. They were so flexible and helpful.

Do not buy from them. You will be at the mercy of getting your product whenever their warehouse guy wants to be there. I purchased product and they told me I couldn't get it the same day because the warehouse guy wanted to go home. The next day I call and the store manager says they can't be there until later because he has them putting inventory on the floor. Just buy off of Amazon or from anyone else.

Had to walk in with my ear pods in so no one would come and try to sell me something. 😆😅😅🤣

We’ve always felt put off when coming into the Bend store due to one particular salesman consistently “lurking” and following us around waiting to pounce. Very off-putting and a horrible sales tactic. Marcy, thankfully, did great, was very friendly and was very knowledgeable in helping us purchase our dining room set this weekend. Thank you Marcy for helping turn our perspective around into a positive experience!

Ned was a great help today! He helped us find a love reclining love seat that will be delivered on Wednesday! Very friendly and helpful

Ned was extremely helpful in helping us choose our furniture. The experience was quick and easy and he helped us find just the perfect stuff for our house!

Ned was very helpful and we were happy to get a great deal on the sectional we purchased!

Went in looking for a desk and was looking for assistance and none was given. When asking about selection the individual points and says “they are over there”. Unfortunately it seemed like there was no interest from the employees as they were more concerned about their phones and moving pillows to look busy. Shame they lost up to $1000 budget for a desk.

Ned was courteous, greeted us right away and answered all our questions. He was very professional and we highly recommend Ashley furniture

I was shopping for a sofa and asked Isabel Soto a few questions. She helped me so much! She gave me all the details I wanted to know about a particular sofa and loveseat, checked the availability and pricing. She also offered me a discount on delivery and setup. When I called later to confirm I wanted the loveseat first and the sofa later, she completed the transaction over the phone and arranged the delivery. The following week I called to purchase the sofa but she informed me that it had sold out over the weekend. Naturally I was disappointed and began shopping elsewhere. Nearly everything I liked was going to take months to arrive. So you can imagine how pleased I was to get a phone call from Isabel saying that a customer had canceled their purchase and would I still be interested? She double checked that it was the case and so I was able to buy the matching sofa which will be delivered in less than 2 weeks, instead of months! I feel like she went above and beyond to make sure I was a happy customer. She was friendly, professional and knowledgeable, a true pleasure to do business with.

Ned was great to work with, he was very patient and catered to us by moving furniture around and removing leafs out of tables just so we could see what it would look like.

Mark greeted my family and I when we walked through the door. Answered all of our questions and made sure my kids and I understood all of our options. Would highly recommend him to anyone else looking for furniture.

Mark Harvey was great to work with today!

Bought a beautiful dining room table, Signature Series sofa, loveseat, two recliners, coffee table and two end tables delivered within 10-days. Ashley removed and loaded old furniture at a low price! Thank you Ashley employee Isabel (Bend, Oregon) location for the great customer experience. Lennie & Elouise Plentyhoops

Mark Harvey was very attentative to my family and I. He was friendly and professional, and was able to answer any questions I had. Would definately purchase from their store again.

Everyone is very polite and friendly. Ned Church showed me quite a few couches and was very knowledgeable. I would do business with him in the future.

Isabel went out of her, above and beyond to provide me the customer service to I needed to choose the perfect items for my new home!

Isabel helped me with my purchase, and she was wonderful! She was professional, but very personable and eager to help me get what I wanted. :)

Mark (Harvey) was amazing, very helpful without being pushy at all. Answered all of our questions and took care of everything. Honesty and integrity. Can’t say how much I love not being pressured, yet having someone there to take care of us.

Went in looking for a couch. Mark Harvey was the guy on the floor and he was super nice and friendly. He let me wander on my own without being pushy or hovering but was also around if I had questions. Very knowledgeable and helpful. We had each other laughing by the end of the day. Will 1000% be back to visit them again

My purchase was simple and easy.... Worked with a spectacular sales associate and within minutes my purchase was completed. Thank you so very much!!!

Mark is great to work with! Thank you for making this big purchase easy.

Mark Harvey provided exceptional customer service! He was patient, kind & just overall awesome. Ashley's is so fortunate to have such a caring, attentive, capable employee. I would highly recommend him to anyone.

Isabel at Ashley HomeStore in Bend was awesome ! Very knowledgeable and has great input. Check out Ashley if looking for furniture. Ask for Isabel 👍

Isabel was friendly and helpful! Our table set arrived much sooner than expected which was a pleasant surprise!

Mark at the Bend location was so great! We went in to look for a futon, found a cool pillow and left with a beautiful new couch to match that pillow! He made us laugh way too much! Great experience!

Ned was incredibly helpful and knowledgeable. He answered all of our questions and went above and beyond to make sure we had a great experience. I would absolutely recommend Need and the team at this Ashley location. Looking forward to our new couch!

Had a great experience at Ashley furniture. We expected to have the usual furniture store experience with pushy salespeople and being followed through at every turn. Completely opposite experience. Mark Harvey the salesman was a delight. Knowledgeable, personable and not an ounce pushy! We’ll definitely be back. Thanks Mark for making it a painless and refreshing experience (and the great couch!) The Lahey’s

Great to work with and accommodating of my time schedule!! Thanks so much!

We went to Ashley in Bend, Or and had a great experience with Mark Harvey. He was very friendly and knowledgeable and made the purchase experience very easy and stress free.

Mark was great to work with. Answered all our questions and offered good solutions.

Isabel was incredibly helpful and friendly while I was shopping for a new couch. She listened for what I was looking for and found the perfect design for my family room. Thanks Ashley HomeStore Bend!!!

Isabel was awesome. Thank you Isabel for helping us get our son an amazing loft bed.

I went into Ashley furniture in Bend Oregon and had a friendly welcome from Mark Harvey. My partner and I were just browsing when we came came across the couch we were looking for. Mark was funny and matter of fact and treated us with respect. Thank you so much for helping us get the couch we wanted. 😃

Isabel was patient , friendly and helpful we are glad we got to work with her. She was so gracious to us even when I made a last second decision and she had to make a change to our order. Glad we stopped in and purchased our beautiful new furniture.

Very annoyed and frustrated went to Ashley furniture to get some furniture on March 18 the day I purchased a sofa was told it would be delivered 4-6 weeks waited those 6 weeks turns out it’s been pushed for another month then that month comes and they said it’s going to for another month… they keep changing dates ever since then, this is ridiculous .It’s going to be 4 months now and still haven’t received my product. Was told I’ll have to wait till the beginning of June called the second week of June and was told it’s going to be delivered beginning of July now, How unprofessional is all this. Kept asking to talk to a manager since other employees won’t help me. Manger wouldn’t even call back after calling twice every other week. Called again on June 9 was told he’ll get back to me on Monday which it would’ve been June 14 and still haven’t received a call from him, today is June 24! So called again hoping to speak with him, he was with a “customer” so couldn’t even talk to him again, He gave me a call back that day saying it would be delivered in the second week of July second week of July is here and still waiting for their call, how unprofessional. Call today July 21! Now they’re saying the first week of August Are You Kidding me!!! How frustrating is all this!! Half of the year is going to past and still haven’t received me item!!!The least they could do give a discount!! for waiting this long! But that they CANT even do that or store credit or something?! But No I guess not how rude if you’re going to tell your customer a date please lie about it!! Or keep changing the dates every month! If I would’ve known it was going to take this long I’ve would’ve gone somewhere else were they don’t lie about delivery dates! Or lie about calling you back! I just want EVERYONE to know that they do this SO BE AWARE!!! So you won’t have to go through all this! ZERO STARS!!

My experience was fast and easy. I am happy with my purchase Mark helped me find. I was done and out the door within a half hour.

I ordered over the phone, wasn’t told about a restock fee for cancellation. AFTER my card was charged I was text a receipt with a Ticket with all the fine print. Again AFTER they already ran my card. Ned (sales manager) who was very rude and not at all concerned of this poor business practices refuse to refund my entire purchase amount. Stay away, order online. It is cheaper AND no restock fee in case you change your mind. This Ashley store is private and just leases the Ashley name, which is how they get away with charging a restock fee with Ashley owned stores do not. Really there is no advantage to buying directly from this store.

Good store with plenty to look at, but we were consistently quoted 8 -14 week delivery time.

Mark Harvey was great and so helpful!!!

Great job by Mark and helping me get the right couch.

Mark Harvey was so helpful and quickly helped me to find what I was looking for and get it ordered! He also gave me lots of information about delivery time and was really pleasant to work with! Great experience!

Isabel was very helpful and didn’t use any high pressure sell tactics which I appreciate. She answered all of our questions and helped to make our shopping experience both an enjoyable one and one where I felt like we were getting an exceptional product at a fair price. We look forward to receiving our furniture in the near future and will update our review once it’s delivered and set up at our home. UPDATE: Furniture delivered on time and the delivery guys did a great job setting everything up in our home.

We went into Ashley furniture today looking for a couch. Our sales person Isabel Soto could not have been more helpful. She gave us our space but checked in with us. She was very knowledgeable, knew what we were looking for and by the time we made our decision she gave us a great deal and actually threw in the warranty maintenance on the furniture that would have cost us an additional 300.00. Ashley furniture is lucky to have a person like Isabel working for them. I hope they appreciate her, she represents well.

Great selection, good prices too ... Ned was awesome and patient with me . Highly recommended.

Ned was able to find a love seat that worked perfectly for us. Well done!

Mark helped us find what we were looking for, and made buying it easy! Thank you!

Mark Harvey was extremely friendly and helpful. Everything went very smoothly and I had a great experience.

Great experience at Ashley Homestore! Love the variety and the quality. Stacey was a great help. Thank you!

We had the best experience at Ashley Home in Bend. Isabel was incredibly helpful, answering all of our questions with so much patience. She was highly professional, friendly and never pushy. We walked away with a couch that we’re so excited about, and will definitely return for more pieces in the near future.

Fantastic customer service! Victoria was great to work with. We’re moving into town from out of state and they were so helpful and accommodating. Will buy again from here.

Isabel was great! She answered all my questions. She had a great attitude and was so helpful!

We were never approached in the store and had to find someone to help us despite it not being a particularly busy day. We were told upfront our couch was backordered a month or two, which was fine, but I kept receiving delivery emails with dates the couch would be delivered. When I called the store, they informed me the emails are sent by corporate but do not reflect actual stock. Eventually, after 5 months of this, I called corporate, who reflected the back order was even longer than the local store had last informed me it would be. At that point, I found the same couch unused for $150 cheaper on Craigslist and canceled my order. The Bend store is helpful but based on my experience with Ashley Home Furnishings I will be buying future furniture elsewhere.

Ned greeted us at the door and was very helpful, courteous, informative, and above all, patient. We looked at every living room and dining set in the store and then a few on their website. We purchased a sofa, recliner and dining set. We intend to return for some side tables, lamps etc after we move into our new home in June. We will be asking for Ned.

Isabelle was/is the most pleasant, patient and fun salesperson I have come in contact with in many years. It was truly an enjoyable shopping experience and I give her all of the credit for making it so.

I was desperate to get a couch same day when I went to Ashley furniture. I was greeted by Mark Harvey and I would definitely say I did not make my shopping experience easy for him. With all my questions and Almost impossible request to leave with a couch. He made it happen and was very knowledgeable about all the pieces I asked about! I'm so happy with all my Ashley furniture! I will shop here every time!

Isabel at Ashley was so helpful! After a very negative experience with another Ashley location that involved months of getting the run around, unreturned phone calls and a complete lack of customer service, I was pleasantly surprised to have such an attentive salesperson at Ashley Bend. Isabel helped locate the missing piece of our sectional and got it for us very quickly. She is kind and helpful and follows up quickly and thoroughly. Highly recommend!!

Shopped for a living room set and Isabel was very helpful and knowledgeable about the product. We have had to wait for the pieces but nothing we didn’t know from the start of our purchase experience, which we don’t mind the wait for some great quality pieces of furniture. I would definitely recommend shopping here, and most definitely requesting Isabel as she was very knowledgeable about inventory and demonstrating pieces throughout the store that would be of interest.

Great customer service. Great variety of items. We didn't know for sure if we wanted a loveseat or 2 chairs but the gal was very knowledgeable about everything we asked about. She asked for our input on items as well as she was new and wanted to be able to share our opinions with other customers.

Wow! What an amazing experience with the help of Mark Harvey in the Bend store! I was able to find exactly what I was looking for in a bedroom set. Mark was so helpful in checking inventory and helping me find the perfect mattress. I also found a great dining table and chairs that fit my style. Thank you!

Mark is amazing. My wife and I went in to just waste some time and browse. We ended up leaving with the couch we had been talking about getting for a couple of years. This is all thanks to the integrity and honesty that mark has. He made it a fun experience and would highly recommend him to all my family and friends!

We bought a table from Ashley a few months a ago. The guys that showed up to deliver it didn’t realize we had paid for it to be delivered and assembled and were annoyed they had to set up the table. They ended up dropping the centerpiece on the table, putting a gouge in the top of it. We called to get it repaired and even that was a pain in its self! We scheduled 3 different times for them to pick up, and they called the day of, with excuses as to why that day was actually not going to work. When they finally did pick up our dining table to be repaired, we were told it shouldn’t be longer than a week. That was 2 MONTHS AGO. We have 3 kids, and often have guest over. We need a dinner table. We finally called, asking for our money back and was told that was not an option. We are not happy with our experience with Ashley and I would highly recommend anyone who is thinking about buying furniture from them, to look elsewhere.

Had a great experience mark was very helpful. Thank you mark. 👍🏼👍🏼

Trudee helped us today and did a wonderful job. I was picky about what couch I wanted and she did a bang up job showing us around, finding prices and delivery times. Thank you so much Trudee! Absolutely will go to Ashley’s for my future needs!

WORST STORE EVER. I cannot believe how terrible everyone is at their JOB. My orders have been canceled, changed, rescheduled about 20 times, not exaggerating, and no one ever knows “what happened”. I’ve talked to 6 different people and they “make notes” and somehow, they don’t get saved, so my orders get canceled or delayed again. Going on 5 months now and I still don’t have my replacement tv stand entertainment center (the first one was broken/faulty and the bridge was never delivered with the order. It got “escalated” to some manager who literally had me on the phone while PRAISING the store employee on their “service” they provided. What!?!? If something is escalated up the ladder, it is because a customer is upset, NOT pleased. If I could give negative points/stars, there wouldn’t be enough to showcase how awful this company is. I will NEVER shop there again and I have advised all of my friends to steer clear as well.

My boyfriend and I went to Ashley HomeStore to get a couch for our new apartment. We met Mark Harvey who was very helpful from the minute we walked in. He answered all of our questions and made sure that we had everything we needed in terms of the type we wanted, having it delivered and getting it in a timely manner. Thanks for all your help Mark!

Very helpful & informative. Pleasure doing business with her Looking forward to seeing her when purchase comes in Elmer Boyd

I placed an order over the phone for two chairs. Isabel Soto was courteous and a pleasure to work with. Thank you for making the ordering process so easy. I look forward to the delivery of our chairs!

Mark was super patient and helpful as we picked out a new reclining sofa and chair. He knew the product well and clearly explained the value added protection plan and delivery options. Thank you for a great experience!

Mark Harvey was very helpful and let us take our time to make our decision. Great experience!

My fiancée and I stopped by Ashley HomeStore to browse for a new couch and couldn’t be more pleased with the experience we had. There were some many great options with great prices! The best part about our experience was our salesman Mark Harvey. Mark allowed us to look around at our own pace and when we were ready to ask questions he was right there and more than happy to answer them. He gave us detailed answers and made sure to give us all the information needed. We walked out with a new couch and feeling confident about our purchase. We will definitely be purchasing our future furniture here and ideally with Mark. Thanks for all your help today Mark, we look forward to our next purchase!

At the end of October 2020, we had purchased a king size mattress at Mattress Firm (Who is great, BTW) and needed a frame so we looked online and found a really nice frame we liked at Ashley's. We went in and the sales person ordered it for us and told us it would be here in the store anywhere from Nov 7th to Nov. 20th. We thought that was great, and we would get our bed at the latest the week before Thanksgiving. Well.....(You probably know where this is going.) I hadn't heard anything by the 20th and so I called and they said the shipment was delayed because of COVID and wouldn't get here until the 1st week of December. I was bummed, but I understood and a couple more weeks with a mattress on the floor wasn't the end of the world. The week of December 7th hits and we still haven't heard anything. I call in again, and the new date is the next week. I call the next week and the new date is the next week. I call the next week and the new date is after Christmas. I call after Christmas and the new date is after the New Year. My wife is on the verge of setting the place on fire, so she calls and talks to someone that says it should be here after the 1st week of January> She asks why every time the dates are wrong and why has no one called us? They say COVID and then apologize. She asks for maybe our delivery charge be refunded, and they say that they would look into it. January 2nd rolls around and we are driving back from Sisters and still haven't heard anything from Ashley's so since we are driving past it, we decide to talk to someone. The lady at the counter, could care less about our situation. The more I explained what was going on, the more that she could care less. My main complaint are 2 things: Why has no one contacted us, and why do we keep getting dates that are incorrect? She throws the sales woman under the bus by saying that she hasn't been following up on clients like she should be and is being talked to about it. She proceeds to let me know that there were hindsight solutions that could have been done to appease us. She then says there's nothing she can do at her level and everything is backordered because of COVID. At this point, I understand the backorder, but my grievance is with the lack of communication and the incorrect dates. So, after all that I ask for the manager. Mark the manager comes with a prepared speech of why everything is backordered (answer: COVID, if you are wondering.) and how hundreds of clients are in the same boat as me. Also, that they had a meeting that morning with a new strategy of not giving out the dates are reported because they are incorrect. My response: It took you hundreds of clients to figure out that these dates are inaccurate and just this morning you are changing your sales model? You didn't figure it out 3 months ago? Or after the 3rd or 4th inaccurate date? Do you think this is an effective way to run a business? Have you heard of definition of insanity? I asked him about the lack of communication and he didn't have an answer for it so he apologized and gave us free delivery. Our sales person meekly popped her head in and checked the truck manifest to confirm that the last piece of our bed is on the truck and someone would be calling us for sure. You probably can guess the rest. No call, truck was postponed. 2 days later, no call, truck is here, will call after they unload. No call, so I call 10 minutes before they close, and she says they are behind but is going to schedule my delivery. Delivery is a week out, at this point I don't care. Miss the delivery call on the day before and my wife calls in and the lady would rather argue with my wife that she actually called then to tell us our delivery times. Last week we got our bed and really cheaply made and we had to go to home depot and reinforce the slats. The delivery drivers were the best part of our experience. Avoid at all costs.

Ashley furniture in Bend. Your only saving grace is Victoria Ramon. After 5 months of getting the runaround, she got in a truck and delivered my furniture herself. Other than the day I finally received my furniture, the entire process of purchasing furniture from you was a nightmare. I would NEVER recommend this store to anyone. Terrible, terrible, terrible. Purchased a sofa and recliner at the end of September. Started paying for it in October. Didn't receive the sofa until January 28. No one will tell you you're going to be waiting for months for your purchase to arrive. And then, to be honest, while I am thrilled to finally have a couch, it isn't that well made. You can feel the wood edges on the recliner footrests so you have to position your feet so they aren't resting on it or it hurts. Would give -10 stars if I could.

We ordered in October, told it would be approximately 6 weeks, and still haven't received all of our furniture (end of January.) They cancelled our delivery today because they can't deliver furniture on a sunny day with 3" of snow in Central Oregon. Too much snow in the driveway the driver claimed. The truck was literally at our driveway and had to drive through worse roads in Bend to get there. Then cancelled. They pushed our delivery to February and did not seem to care about today's experience or another delay. Not a lot of try or service once they have your money.

The Bend store rep Mark was super helpful and used every possible avenue to help me find the piece I was looking for and help me figure out when it might arrive, despite slowdowns due to COVID. It's not everyday some is that helpful and frank, and I appreciate it!

Very friendly staff and a good selection. I looked at several other places and came back to Ashley because of their staff. Their team delivered our furniture, took our old stuff and were great.

Isabel was very helpful with no pressure to buy at any time. She is courteous and made the purchase very easy.

Spent waaay too much time trying to find a couch online, and decided to head in to Ashely Furniture HomeStore in Bend, and was lucky enough to be greeted by Isabel who helped me to explore options, and in the end after she listened to our preferences, she found the perfect leather sectional for a killer price. Thank you for your help Isabel, I'll be returning for my future furniture purchases and asking for you.

(Translated by Google) I had a great experience shopping at this store. Excellent attention from Miss Isabel. He did everything in his power to make me happy with my purchase. Thanks for the attention. One of the best experiences I have ever had. (Original) Tuve una grata experiencia comprando en esta tienda. Una excelente atención por parte de la Señorita Isabel. Hizo todo a su alcance para que estuviera satisfecho con mi compra. Muchas gracias por la atención. Una de las mejores experiencias que he tenido.

(Translated by Google) Very good experience, I was attended by Isabel, very kind and very patient, she answered all my questions. Thank you very much to the store for having bilingual staff. (Original) Muy buena experiencia,fui atendida por Isabel ,muy amable y muy paciente respondió a todas mis preguntas . A la tienda muchas gracias por tener personal bilingüe.

Nice furniture. Great quality.

I would give no stars if I could. I bought a sectional coach for over $3000 last year and it is already worn out and uncomfortable. I’m about ready to get rid of it and buy a new coach. I also purchased a night stand in September and never received. They charged my Ashley’s credit card and won’t refund me. All their furniture seems to fall apart after a year. Wish I would have purchased from elsewhere since I’m having to repurchase now.

Isabel did a great job helping us and setting everything up!

Ashley HomeStore representative Mark did a great job taking the time to answer all our questions and provide information that we needed to make the best choice for a dining room table for our home.

Isabel helped me with professionalism and friendliness, and arranged a pick up of a floor model at a later date, even texting me to give me a heads up about her hours to make everything smooth. Beautiful furniture, friendly environment, nice setting.

We ordered a living room furniture set and a bedroom set $7k worth of furniture in September. It is now December and we are getting ready to cancel our order. Every time we call the store we get a different pushed out date of when our furniture will arrive. We were originally told our furniture would deliver at the beginning of October. We called 3 times in the same week at some point and the delivery date was different every time. Pushed out by 2 weeks or more every time. Now being told it will arrive sometime in January but still don't know a date because we still aren't getting a straight answer about arrival dates just keep getting excuses about Covid. 2 & 1/2 months later Covid is no longer an excuse. In the meantime, as we have an Ashley Furniture card we put the purchases on, we were charged the full amount of our order and began receiving bills for furniture we don't know we'll ever get within a few weeks of our purchase. We tried to contact corporate and what a waste of time. After being passed to 3 different people, they gave us the phone number for the original store that we purchased the furniture from. No one has any accountability for anything at Ashley Furniture Bend or Ashley Furniture corporate. Sadly, have purchased many items from other locations in the past. This is the first time I've had this kind of problem but it will be the last time we have this issue with Ashley Furniture as after this debacle, they have proven that they don't deserve our business.

Our couch is still missing one piece. We were told 4-6 weeks. It’s been 9 weeks now. We would be okay if we got an honest answer when it will arrive. We have checked in 3 times and nobody had any idea of when it arrives. Is there not any communication within the company?

Buying a table from Ashley Home Store has been a nightmare. We bought a table that was supposedly in stock in the warehouse so we wouldn't have to wait to get it because of "covid". Everything is because of "covid". We paid for the "white glove delivery" so it would be delivered and set up in our home. Three weeks later they deliver our furniture. When they open the box for the table, it was broken. Not freight damaged as the box was in good condition. So now we are still waiting for another table. This started the first of October and it doesn't look like we are going to have a table by Thanksgiving. I've called and stopped in and always gets the same story and a fictitious date of when it suppose to arrive. I will not shop at Ashley Homestore again. Terrible customer service!!!!!!!!

Ned was so kind and helpful! Thank you for all your help!

Yesterday I went into Ashley Store and was pleasantly surprised by the selection, and quality of their furniture 🛋️ 🪑 . We were assisted by Keeley who was extremely helpful, knowledgeable and professional. Several other employees never even greeted us upon entering the store, never asked if we needed any help😡. However, Keeley is on the ball. Ask for her, you will be glad you did. Purchased several pieces that I am so in love with! Beautiful, and quality construction. Cannot wait until they are delivered!!!!! Keeley, we can’t thank you enough ❤️ 10 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️’s for you!

Shout out to Mark at Bend's location! Thank you so much for your help. Our experience at Ashley Furniture was fantastic because of your hospitality!

Purchased a leather recliner September 2019 from Ashley’s in Portland. Within 6 months the color was totally coming off the chair arms. I contacted Ashley’s with no communication until after Covid 19, at which time after hundreds of phone calls and emails they sent out a guy to paint the arms. I said no that I wanted the arms replaced. Then a month later the recliner position motor totally quit. I again notified Ashley’s of my recliners total shutdown. All of this happened within my one year warranty with no return calls or emails. I was visiting my son in Bend when we went to the Bend Ashley’s and met Victoria, who then carefully listened to us and made a phone call in which she agreed to help me. She has been in constant contact with me to fix my recliner as soon as I get it to Bend. She is most courteous and a super problem solver. Next time I buy any piece of furniture it will be from Bend Ashley’s. and Victoria Ramon.

We walked in and were given a few minutes to look around before being asked if we had any questions. Which is perfect....Our salesperson was very knowledgable about the products and then gave us great detail about how long it would take to receive the items if ordered but then were told we may be able to purchase the one from the floor...which again was perfect and it only took one day to get it delivered!!! We have another coming in a week or so... they did a very good job and we will definitely go back!!

Today, I ordered two King mattresses and Isabel was helping us. Isabel is very professional and took the time to answer all my questions. She is an excellent representative for your company. I would give her a 10 star rating.

My husband and I were approached by Isabel Soto the minute we walked into the store. She was very knowledgeable, caring and professional. She made sure that we find what we were looking for. We purchased a Sofa recliner, a loveseat recliner, a recliner, a side table and a dining room table. Thank you Isabel for all your help!! We will recommend Ashely’s furniture store to everyone and we will make sure they ask for you.

Isabel Soto (salesperson) was enjoyable to work with....she handled our special order with ease and explained the process effectively. Definitely a “no pressure” sales transaction. Will definitely work with Isabel in the future.

Our sales associate was Isabel Soto. She was so helpful, and made our purchase so easy. She confirmed our finish choice and made us aware of a chair that wasn’t even on the floor. Thank you, Isabel. We will be back!

WORST CUSTOMER SERVICE we have EVER experienced. We were lied to from the very first day we purchased a sofa from this store. The employees we had contact with were very dishonest and rude. When we requested a manager they refused to put one on the phone. (they said he went to the bank..an hour later we called back and were told there wasn't a manager working that day) We never did get to speak to a manager. So we canceled our order and will never step foot in this business again. Please beware.

Well I’m eating my words! My previous experience was terrible but I am now changing my review because this time I worked with Stacy Johnson and she not only treated me much better than the last sales person but also apologized for the terrible experience I had before. Ashley would be wise to hang on to folks like her ;)

Great place great furnishings great service the whole experience was really nice Isabell took really good care of us and got us the best price I’d recommend Ashley’s furniture if you’re looking for some nice stuff thumbs up

Great selection and very helpful staff

Went in to go look at a dresser and got told it would be 280 and confirm the price three times with the associate that was helping me, proceeded to go to the counter and finalize the deal and they made me look up the price on my phone which online it showed 384 then they suddenly changed their mind and decided that's what they needed for it...that's not exactly how I do business, unprofessional by making the customer look up the price on their own device and going back on their word.

I rarely write reviews but I feel like people need to hear the positive. My experience at Ashley's furniture in Bend has been exceptional. I'm a single guy so I needed all the help I could get furnishing a new home and my salesperson Siouxsie (awesome name) was amazing. I purchased a dining room table and then had to postpone delivery 35 days which they handled with grace. Then I bought a couch which ended up not fitting in the space and Siouxsie walked me through the entire store, asking questions until we found the perfect one. The switch out was seamless and quick. She even took the time to ask me to bring pictures in so she could get a better feel for the home. I will be back for end tables, art and rugs for sure. Well done!!!

Isabel was incredibly helpful when my partner and I came in to purchase a couch. A few days after we ordered the couch we realized we wanted an opposite facing chaise and she made it happen for no additional charge. Great customer service!

Isabel was incredibly patient and helpful in helping my partner and I find the right quarantine couch! She was very friendly and knowledgeable! We’re so excited!

Great service!!

Isabel helped me SO much with an order I made. I accidentally ordered two couches online instead of one. I was not able to contact anyone on the customer service line due to Corona but Isabel was extremely efficient, kind and helpful. I will definitely be going directly to the Bend store next time I need to order anything because I feel confident I will receive great service. Thank you so much!

Marcy made sure we found just what we were looking for. We had to go home and make sure the measurements were right for our home. In the process we found the furniture at a lesser price online and they price matched! Highly recommend.

Isobel in the Bend, Oregon store is awesome! She helped me with my purchase 4 months ago. I placed an order from out of state and wouldn't have it delivered for 5 months. She informed me that the furniture was on backorder but would be ready when I was ready for delivery. Today, 4 months later she called to update me on status of the furniture and we discussed delivery when I get there. How refreshing to have this level of personal service! Thank you Isobel!

Great

Be sure to ask for Isabel ! She is very helpful and she provides an excellent service!

Briana was wonderful to work with! She helped us pick out the perfect sectional.

My husband and I have never experienced such a service oriented furniture shopping experience as we did at the Ashley’s home store in Bend! From the first minute we walked into the store we were greeted by Briana who worked with us to find all the right furniture for our new home. She took time to get to know us and our style and our purpose of why we were buying. When we received our furniture at our home, Briana came along to make sure that everything went well. She was there for over 5 hours! The delivery crew Tim and Son were very professional and had eyes like hawks to make sure our furniture was in mint condition. Thank you to everyone that made our experience so awesome! We love our furniture. And will definitely be back. 😊

Ned was great in helping us find the right mattress.

We really enjoyed our visit to Ashley HomeStore! Went in looking for a sectional, come out with something completely the opposite and not what we knew we wanted. 😊 We got a couch, loveseat set with 2 end tables 2 accent table and a accent bench. Working with Isabel at the Bend store was a great experience, and she was super upbeat and helpful!! So excited to get our New Furniture. If your looking for something new, check them out it's a great store to visit and very reasonably priced.

I had a very pleasant experience at Ashley's Bend oregon. Was very pleased with the customer service. I was helped by Isabel. She was fantastic! Isabel was very helpful. Any questions I had she was quick to respond with accurate and helpful information. Isabel was very professional and extremely helpful. She helped me make a wise decision for my family and budget. We are very happy and grateful for her help. If (when) I shop here again I will request her assistance. This is a good store with quality products. Very satisfied with the entire experience. Thank you so much Isabel! Will see you soon.

My fiancé and I don’t get out to shop often, and we’ve been needing some new furniture for our room. Mark was so helpful and made our overall experience better than we could have expected! Can’t wait till the next time we cone in!

Had excellent experience with Marcy Dixon. She is very responsive.

Great experience. Isabel was well informed about the products on the floor and a pleasure to work with. We will be back.

Isabel at Ashley's Furniture was very helpful in placing my order and made sure delivery was possible on the day needed. She answered all my questions and stayed with me until the final transaction.

It was a pleasure working with Isabel Soto. She made my Call Order smooth and easy. I would definitely recommend her to anyone who is shopping for furniture online. Thank you again Isabel!!!

Isabel was great to work with! Friendly, caring and easy to work with.

Our sales associate Isabel Soto at the Bend, Oregon Ashley Homestore was amazing! She's so so personable, down to earth and empathetic of our needs...giving us all the best! We recommend shopping at Ashley and ask for Isabel! It truly was the best shopping experience we've had. D. And T. Sammons

Isabel was amazing!! We had trouble placing our order online and she was able to order everything for us within 5-10 mins. I highly recommend talking with her while shopping at Ashely’s

Marley was great! So helpful!!

We were on the lookout for a new sofa since we will be relocating to a new state and were pleased to find an Ashley HomeStore in the area. We found a sofa online, but decided to contact the store directly to ask some questions and discuss some of our concerns. With the kind assistance of sales representative, Isabel Soto, the process was so easy; we ordered the sofa and ottoman over the phone! We are looking forward to receiving our furniture soon.

Ned was a great help in ordering our new mattress.

Affordable, nice furniture.

Today we had the pleasure of working with Briana! This was our first furniture purchase ever and Briana made it quick, painless AND fun! She was able to find us the perfect sleeper sofa sectional and had us sold with her friendly personality! We will definitely choose Ashleys Home Store in Bend for all of our future furniture needs!

We ordered a sofa from Ashley and we were told it would be in yesterday. While after I ordered it, we planned a family dinner for Christmas at our house. Grandmas, family, generally the kind of dinner where people, especially those over 70, prefer a sofa over sitting on the floor. I never got a call to say it was in, but was told when I ordered it that I might not because they were busy for the holidays. So I stopped in today to pick it up and was told that it was not only not in, but wouldn’t be for several more days. Some heads up would have been nice. Especially if it was a “truck breakdown” as I was told. Now, I am literally cancelling Christmas. Think about that. LITERALLY canceling Christmas on the day we were supposed to get together because Ashley could not let me know that my delivery was delayed. So thanks for that.

Dave Peccie, sales, was so helpful. My first order of a 2 piece sectional wouldn't fit up stairs for my apartment. Also, I had specific measurements that limited my choice of furniture. Dave, knowing I had trouble walking throughout the store, prepared ahead for my return visit. He showed me only what would work for me. I found exactly what I wanted to replace the sectional & I'm so excited for it to be delivered.

We dealt with Brianna she was excellent very attentive to our needs yet gave us space and time to look around. She also made great suggestions .

Isabel was a wonderful help with our couch and love seat purchase. Isabel was very professional and provided us with excellent customer service. I am ecstatic about receiving my furniture next week.

From the moment we walked in, Siouxsie helped us out— showed us all our options, thoroughly explained the pros and cons of each, and was never pushily trying to up-sell us. We walked out feeling great about our experience. We’d definitely recommend Ashley Home Store and Siouxsie to anyone looking for furniture in Bend!

We enjoyed our visit to Ashley Home Store in Bend, Oregon. We purchased several items and our sales person, Souixie, was lovely to work with. She researched several items to help us make the best choice for us. We will definitely be return customers.

Ned was absolutely wonderful to work with. He helped me with all of my outlandish questions and never made me feel like a problem. We worked with him twice before making the purchase and he was great. We werent pressured to purchase anything, but given all the facts and knowledge we needed. He even was patient while we chased after our 18 month old daughter. Definitely would still be going back and forth without his help!! I’ll be back to purchase more in the future from Ned Church at the Bend Oregon Ashley HomeStore.

Mark Harvey was extremely helpful and a lot of fun to be around. He made buying our couch very enjoyable. Give this man a raise!

Isabel was very professional and efficient. She was very warm and engaging! It made our purchase a very pleasant experience, unlike some sales experiences. We also enjoyed our experience with the folks as well who handled our paperwork.

I just purchased a couch after a couple of visits to Ashley. Ned and Mark were both super helpful and friendly! Can’t wait for my new furniture!

Great experience purchasing our new couches! Marcy was a pleasure to work with. She was quick and efficient helping us through the process.

(Translated by Google) Isabel and Mark helped us find what we wanted. I recommend you come see them. (Original) Isabel y Mark nos ayudaron a encontrar lo que buscamos. Les recomiendo que los vengan a ver.

(Translated by Google) Isabel gave us very good attention. It helped us get exactly what we wanted. I recommend that you talk to Isabel for your furniture purchases. (Original) Isabel nos dio muy buena atención. Nos ayudó a conseguir exactamente lo que queríamos. Recomiendo que hablen con Isabel para sus compras de muebles.

Isabel Soto’s Customer service was excellent!

I ordered online and had a great experience dealing with the local store coordinating my delivery. Thank you Sue! The delivery went extremely well, I appreciate the communication and service I received from the two delivery men.

Isabel was wonderful and helped us find the perfect furniture for our crazy home! Thank you!

Mark was wonderful! He was extremely helpful and knowledgeable. He was the reason we came back and purchased here at Ashley HomeStore. He didn't push us into anything and let us search around and we ultimately found exactly what we were looking for. We found lots of storage space and at the same time something we will use for many years to come.

Isabel was great , patient and friendly. . Knew everything about the furniture we had questions about got us a tape measure when we weren’t sure about length and showed us pictures on her tablet for color choices and configuration. Most importantly looked on line to find us the best price. Hope she is there next time we come in. Think we have a new furniture store.

Still waiting to receive my purchases. David

Isabel was absolutely wonderful. Very customer oriented. In fact the next day I asked if she would mind sending me pictures of the furniture I purchased, without hesitation she sent me pictures. I will recommend Ashley furniture and tell them to ask for Isabel.

We had the best experience today with Briana!!! She made the whole thing so much fun. We bought an amazing dining set at an amazing price. Best price in Bend (we did our homework) She was so informative and covered all the bases. We were in and out in less than 30 minutes. We told her exactly what we were looking for and she found the perfect one for us. We will 100% be back again in the future. Thank you, Briana! You were fabulous!

Poor communication false promises.

We had the best experience today. David was our helper and he was amazing and so patient with us. We had some great laughs and after spending 3 hours in the store we ended up replacing almost every peice of furniture in our house. We shopped around at a few different furniture places and no one was on top of it like david. Thank you Ashley home store for the great experience and wonderful service.

Helpful staff. Good prices.

It took me two trips to make my decision. Ned Church helped me on both occasions. I appreciated his honest responses in trying to find the sofa to meet my needs. I was glad he was there when I went the second time.

Brianna was awesome!! We are very happy with our purchase, and they stayed late to get it all done for us.

Mark was great to work with. Great Prices!

We recently purchased a couch with help from the sale associate, Mark. Mark was patient with us and answered every question and made us laugh along the way. Thank you so much Mark!

Called and spoke with Dave couldn’t take the time to measure the width of a love seat for me because it was three minutes to closing. What a shame lost my business poor customer service!!!

Really wanted to rate this Ashley’s high. Lots of experience with Ashley in SoCal. Awesome folks, great customer care, and good products. HOWEVER!!! Bend store is exception. Sales person Mark, told him 19 of Jul was looking for a piece of furniture but needed it within 3 1/2 weeks. He says “2 - 3 weeks tops, but probably 3.” Ordered it. On invoice it says “Call 8/9 to set up delivery. Called 8/9, said it wouldn’t ship til the 10th. Called the 10th - won’t ship til 13th. Called 13th. Won’t ship till 17th. Called 18th. Won’t ship till 20th. Arrive on 23rd. 5 weeks! Waited til delivery to do review thinking the service would warrant upgrade to rating. NOPE. Dudes scratched the wall, left styrofoam all over carpet and all stickers on the wood. Really disappointed.

Sheri was so amazing with her service to us. Dave was also very patient with us. We even met the Owner/GM who was very kind to us. We definitely recommend this store for purchasing furniture. Thank you!!!!

Great selection of mattresses. Awesome service! Salesman helped us pick the right one. Lowest prices online or anywhere in town. We love the new mattress! What more could you ask for.

I asked store to not run my credit as we are buying a home. 3 days later i now have an ashleys furniture account due to my outstanding credit. The store takes no fault in this. What poor customer service and traing of sales staff. Stay away from this company!!!!

We had such a great experience at the Ashley’s in Bend, OR. Mark Harvey was so knowledgeable and gave us expert advice when choosing our mattress and furniture. I’m very happy with our choices and can’t wait to get them in a couple of weeks. Thanks so much!

Went to a couple different places and Ned helped us with picking out what we needed and i was ableV to leave with a new sectional for our business. Highly Recommend

I would recommend David for furniture suggestions. He knows what you looking for and just easy to talk to. I looked at other furniture stores and the prices at Ashleys is way better. I will go to Ashleys again for other furniture selections.

I arrived looking for a dresser. I was met by Abbey. We looked at pictures of my existing furniture and talked about my style and she immediately had an option for me that was spot on! Thank you Abbey and thankyou Ashley Home Store.

Mark Harvey greeted us at the door in a very professional manner. His greeting was warm and friendly. He let us know about the sale pricing. What was a nice thing, he didn't hover like at a lot of furniture stores. But he was always close uf questions arose. After we picked the love seat sofa we wanted, Mark completely explained the protection program. The purchasing phase was fast and easy thanks to Mark and Angel. My wife and I will return to Ashley's again when new furniture is needed. Mark's attention to detail and his personnal interest is to be commended.

Ned was a pleasure to work with! He greeted me right away at the door and shared the monthly sales specials. I came in search of a desk, found one, and because of Ned’s willingness to talk patiently with me and my fiancé around the features of your various products and protection services, we ended up buying a new complete living room set with a protection plan. What’s better? He helped us understand our different financing options and wasn’t afraid to ask his boss for an exceptions or other specials that could be made. He even explained the different things that were covered by protection insurance and how if we don’t use it, it can be refunded as store credit down the road. Next time I’m looking for furniture, I’m calling ahead to ask for Ned.

David was very helpful

They agreed to take my old furniture. They were unable to on delivery as they had a full truck. I was told to call back later and arrange a pickup. When I called to arrange the pickup they refused to do it. Had they not lied to me about it I could have made other arrangements before delivery. Now I am stuck with 2 sets of LR furniture. Integrity is everything. I am giving one star because 0 is not an option.

Went to Ashley for one item. Purchased 3. Ned Church was our salesman and he did a great job. Knowledgeable and friendly. Nice store.

Awesome experience !

Marcy was wonderful and very informative

Mark Harvey was a pleasure to work with!

Mark is amazing! He helped me find the perfect couch. Definitely recommend.

Great experience. Friendly and knowledgeable. Found exactly what I wanted.

Chierrie Veurink was very pleasant to work with. She answered all of our questions. I look forward to doing business with her again.

Ned,our salesman, was very professional and helpful when we had questions and not at all pushy. Sue was very nice when we were paying for our purchase and had a couple of issues with our bank. Overall the service was excellent. We will be making more purchases soon.

Great customer service, not bad prices!

We were very happy with the sales person as well as the office staff. They treated us with respect and were easy to work with. We found what we wanted with acceptable terms. Thank you, Ashley.

I walked into Ashley with my head hanging low because I had to return a sofa that was too big for the room. Chierrie made me feel right at home and actually found me my new sofa. No pressure to spend more money, although I happily did. Thank you Chierrie, your customer service is top notch!!

Great buys.

Wonderful Store!

Went in ready to buy a sectional sofa with a budget of $3,500-4,000.00 to find out they wouldn't sell me anything until after their "big black Friday" sale. I needed a large couch before Thanksgiving as we were hosting in our new unfurnished home. I have never experienced a business that did not want to sell their product, not just one but any of it. Lost out on big sale including new bed frames and dining room table, not to mention any future business. But hey, I was assured we could order anything and have it by Christmas! Thank goodness for that, it being a month and a half away.... No thanks, plenty of local operations that won't turn business away.

Mark helped us find everything we needed!

Ned was super friendly and helpful!

Chierrie V. was great, service, know the product. NO pressure to buy, helped to make choice with other things. TOP rating, for CHIERRIE and the store.

We shopped around for a twin bed for my son, but so glad we walked into Ashley! We should have done that from the beginning. Ned gave us a very fair price on the bed. He was extremely courteous, patient, knowledgeable and informative. Not only did we get a great price, but a quick delivery date! Thank you, Ned!

I purchased what i thought was good furniture , Leather chair and sofa for $2500 .I was completely wrong! After having this furniture for a couple of months the padding broke down in the sofa and chair so much that it's painful to sit on either one. I called and told them my issues after my power chair stopped working and was told my few month old set has been discontinued. Absolutely its not a good feeling to find out your new furniture is discontinued. I was told by the lady i talked to i could get a refund but then told by the sales Pearson there was nothing they could do. I have always bought La-z-Boy furniture and it took several years before the padding broke down and I paid much less. Customer service bad, leather furniture cheap . If a company won't stand behind it's high end product I would not recommend doing business with them.

Dave was so helpful. He made it easy for us to decide to purchase our new couch.

We found Ashley Home Store and specifically Dave Peccie to be THE MOST HELPFUL SALES PERSON we encountered in our furniture buying experience . He was very helpful, courteous, and made our experience very pleasant. Thank you Dave!

David and everyone we had the opportunity to work with was amazing and made the purchase easy. So accommodating. Thank you!!

The girls at Ashley’s were so helpful and patient. Kirsty ( I may be spelling this wrong ) went above and beyond. I’m so thankful for her help !

Great experience buying a few pieces with Mark. Very friendly and helpful, thank you!

Limited selection to look at, but very nice quality furniture. If you want something that will last, and look beautiful in your home, this is the place to get it. Expect to pay a little but more here versus other furniture stores, but it can certainly be worth the quality and service you get.

From the shopping and ordering with Ashton, the friendly and efficient delivery guys, to the follow up assistance with Betsy, I could not have had a better furniture shopping experience. The Ashley's store in Bend is your best choice for furniture, both beautiful products and staff who value you as a customer.

mislead, delivery guys dented my wall, scratched off the paint and this store does nothing. Spoke with manager, said he would call me back, never did. I again called and was told they would handle and never heard back. This store is terrible for customer service, delivery, and their misleading credit process. Id leave a negative 5 stars if it was an option.

I was looking for a recliner for Father's Day. Ned met us at the front door -- holding the door for me and my daughter. He asked if we were looking for something specifically. He led us to the area of the store where there was a good selection of various recliners - both manual and powered. He encouraged us to sit and try the powered units. I wanted something with a slender profile. I found just what I had been looking for. Ned and the office staff were friendly and helpful. Ashley HomeStore is a pleasant store with a large variety of items. I recommend checking out this store when shopping for furniture.

Very pleased on the whole transaction. AND THE employee who helped me. Her name is Kirstie

gave us the best customer service we have ever had !

Mark was great. No pressure. Easy going, but knowledgeable and very helpful.

We walked into the store with a budget and a slight idea of what we wanted. David helped us put our vision together within our budget. He was not pushy or a typical sales man for that matter. We found exactly what we wanted. David was so helpful and patient. Thank you.

Worst business practice I've encountered in quite a while. Ordered a couch they said would take 3 weeks to be delivered. Called after 3 weeks only to be told it wouldn't be delivered for another 3-4 weeks at least. How is my payment due before I even get the product? Long story short I cancelled my order and will never do business with Ashley again! Thanks Peter for the lies. Also thank you lane the manager who was very rude and unhelpful!

Peter was amazing for sales, helpful! Got us a great deal and was even kind when we walked away and came back to finish the deal after deciding it’s what we wanted. We have not received our bed and bed frame yet but so excited!

Mark and the whole team were very helpful to my wife and I. Helped us find a great piece!

Our experience with Ashley furniture was very positive. Kirstie was very professional and easy to work with.

I had a very pleasant experience at Ashley. Mark is a very knowledgeable and helpful salesman. I would recommend him to anyone who needs help furnishing their home.

We bought a new couch tonight! David Pierce was our sales person he answered all of our questions and made our experience enjoyable. I would recommend asking for him when you visit the Bend showroom.

Excellent customer serve and everyone was so helpful in finding me the correct and most AWESOME furniture ! ! Love it and I will definitely be back for more ! ! !

David was really helpful

Low quality high prices

This is the second time we purchased from the Bend Ashley store. The prices and service are great and the delivery guys were very careful. David, the salesman was very helpful and made sure we had all the information we needed to make our decision. The furniture looks awesome in our new home. We'll be back for a Tempurpedic in a few months!

Warning! Do not purchase anything from the Ashley Home Store in Bend, Oregon. I suggest purchasing online or through another furniture store in town. Great American Furniture sells Ashley. I do love the Ashley product but I will not return to the Bend store. The Sales Rep (David) and the manager (Brad) were both dishonest in resolving my issue. David committed to calling me back several times with no response. Both David and Brad, indicated they were working to figure out a positive solution. In the end, I paid $480 for a couch that I purchased from the showroom floor and is still sitting there today. Had they just responded when promised and offered a solution to meet in the middle, I would be a loyal customer today. While I know I am just one customer, I have purchased over $10,000 in Ashley products over the years. Sad, they would be willing to lose my future business on a situation where there was no financial impact to them.

Friendly staff walked us all over the store to help us find the right couch.

They were following us around the store when we first walked in and couldn't wait to sell us something. We left without buying. The online price was way cheaper so they price matched their store price. We ended up buying over the phone and waited over three weeks to get the couch. Every time I called to have them track it, they were unfriendly and didn't call back after saying they would. I went to the store to see if they had samples of the couch fabric (they didn't) and they weren't helpful or friendly because I had already purchased something. Lastly, they didn't call and they said they would when it was at the warehouse ready to pick up..so we call and they tell us they are closing. Never shopping here again.

Friendly and good deal

Good selection, good staff.

If I could issue no stars, I would! The delivery of our pieces has been no less than a convoluted nightmare! I will never, ever spend money at Ashley again! Once you have bought your furniture, they no longer care about customer service or satisfaction. Be warned, the customer will do all of the "leg work" should your furniture arrive damaged and/or if it doesn't arrive at all!

Bought a sectional and dinning set. Pretty sure two thirds of the sectional was from a display model. Cushions feels as if there has been some prior use and look it. Stopped by the store to discuss this and noticed the display model we looked at was moved and very much newer than the one we saw in December. Pretty sure we got bamboozled. Good thing we take pictures. I wouldn't trust this store or maybe even the company.

Buying the couch was fine. Delivery was a nightmare. It took almost 3 week to have it shipped from California and they never know where it was or what day it would be in. They couldn't look up if our merchandise was on the truck coming or not. Totally blew us off and didn't even attempt to try and work with us to give info.