Ashley Store | Bend, OR 97703

Ned was helpful and kind! A new employee needed to ask him a few questions and he was also kind in the way he spoke to her. Love seeing that type of service!

We bought a couch from Ashley and Marcy was so helpful! We will definitely come back to furnish the rest of our house. Thank you!

I ordered one set dining table which was delivered by this Friday(Nov, 24) and I saw the price was lower than what I purchased, I called the front desk and she told me sales would call me back and deal with it. But she didn’t. I went to store next time cuz I need to get a new couch too, I saw the sales who helped me last time asking her about price adjustment of my dining table. she took me to front desk let another lady help me; and then she all of sudden came up with the idea that the store can’t do price adjustment once item was delivered even tho just one day before. As a professional sales, I would hope she is being more knowledgeable and should have told me at the beginning, and need to show me your store policy, not just saying anything she just came up with and told me she forgot this policy. the customer service shows me that they don’t care about customer and even though I want to purchase a new couch, but I gave up. It’s a worst experience I had and would never go back. edit for response Ashley furniture management: they didn’t tell me about the policy of 30days, I don’t know why everyone there tells me different policy, it’s okay if cannot do the price adjustment. the most unsatisfying is the careless customer service that made me uncomfortable.

Marci was very helpful in deciding on our selection, without being pushy or annoying like some sales people I've encountered.

My experience with Ashley furniture started out fairly good, our couch only showed up a week later than the 6-8 week lead time we discussed when we ordered our couch. Upon receiving our couch we soon realized that our sale person Mark Harvey ordered the wrong couch orientation. I let him know immediately and now we have to wait another 8-11 weeks or more to receive our couch. So a half a year or more upon ordering our couch we will finally get to enjoy what we paid for. Mark was really concerned about us covering our couch so they could re-sell it. I will never do buisness with this company again. I understand that accidents happen , but waiting over half a year to receive a couch is ridiculous!

I would recommend buying your furniture elsewhere. We ordered a couch from Ashely , and waited 9 or ten weeks for it. When it arrived we realized Mark Harvey had ordered the wrong couch orientation. Now we have to wait 8-10 or more weeks for our couch. After all is said and done we will have waited 6 month or more for our new couch. Upon hearing that the couch was wrong Mark's main concern was that we cover the couch so they could resell it. I will never do buisness with this company again!!

The salesman that helped us was absolutely terrible. I don’t honestly think they really want to sell their furniture. We were going buy 2 couches, loveseat and a recliner and pay cash. We walked out and will never ho back. We will spend our money elsewhere. Edit for response to Ashley furniture. We bought the same set cheaper at another store in town and were able take floor models. Paid less money and the customer service was 10 times what we received earlier today. It was like they actually wanted to sell us furniture. If you would of read my review you would of seen we were paying cash. We do not need your financing and will never set foot in Ashley’s Furniture store again.

(Translated by Google) I bought a living room and a chest of drawers, they told me it would arrive in 4 to 6 weeks, I had to wait 3 months and when it arrived it was not what I bought, terrible service, I do not recommend them, Ashley from bend or, they are inept, bad suppliers. (Original) Compre una sala y una cajonera me dijeron que llegaría de 4 a 6 semanas tube que esperar 3 meses y cuando llego no era lo que compre pésimo servicio no los recomiendo ashley de bend or son unos ineptos malos proveedores

If I could give them 0 stars, I would. We waited the 8 weeks and they gave us the wrong chair, then refused to come get it because we didn't pay extra for their white glove delivery. We used a uhaul, costing me money, to take it back to them and were told they would rush a new one, maybe a week or two. I still dont have a chair and they now estimate it will be the end of next month. We have a whole house to furnish but will never use Ashley again. Update: its Nov 9, still no chair