Ashley Store & Outlet Medford, OR

Keri was fantastic! Super helpful, she made sure to check in with us while we wandered around the store trying to decide but was not pushy at all! She was very thorough about pricing and helped us get exactly what we wanted. 10/10

We just bought our home and I know what company we won't be purchasing anything, ever from!

I had a really great experience with Malachy. He was knowledgeable and very personable and funny. He made the whole visit enjoyable. I am looking forward to sleeping in my wonderful new bed!

The people at Ashley's in Medford were fantastic. Malachy was especially helpful and went out of his way to make our shopping experience perfect. I would highly recommend going there if you're looking for any of your furniture needs. Thank you so much , we will be back again in the future 👍 well I gave Ashley home furniture a good review but maybe I was a little Hasty on that because now they're telling me that they were going to charge me more like $400 more because I got a different color than what they had in the store $400 that's ridiculous and it's now taking longer to get to me than they said that it was going to , all because it's coming from California like that's cross country come on

We went here to purchase a knew dinning room table , it was a great experience!! Excellent service

Great service and selection. Thanks

Great customer service. I needed something last minute within a budget and they not only found it for me quickly but also provided regular updates over the phone and then loaded it into my car for me when I picked up. Thank you!

Great selling experience, quick delivery, good communication

I had a pleasant experience but my Bedroom set at Ashley Furniture the salesperson was very helpful and accommodating and I got my furniture within a week.

Place is a rip off do not buy here they lie about how the warranty is and expect you to drive 5 hours when you've only had the chair for 6 months you have it fixed when they promise they would come to your home and just because the salesman didn't know what he was doing and made false promises they think that's okay and they messed up my whole warranty information put it underneath somebody's name and gave me all their personal information just so I can log in and change it the response was lies the salesperson reassured me over and over

The delivery team did a fantastic job. The elevator was out and they carried up a couch three flights of stairs. No questions asked- amazing.

Still waiting for delivery of the order. Follow up after delivery……..ko

Came with LOW expectations. Major surprised. Malachi was great. No pressure. Very helpful. Great price on a sofa we both loved. Was the fourth furniture store we visited. I think next time it will be the first.

Keri is so friendly and was so helpful in showing me the inventory of the specific item I was in search of. She is so good at her job!

Malachy “Batman” was great to work with, found us what we needed at the price we liked, and he has great energy!

I was greeted right away as soon as I walked in the door! I’ve always had excellent customer service! Pleasant shopping experience and no hard sales. I definitely purchased exactly what I needed. Loved all the furniture I’ve purchased in the last 5 years. Also, I purchased a living room set in Fresno, California and had the same great experience!

Keri Is an amazing sales person. Who is personable, motivated, and professional. Her detail to excellence is profound. We only came in to look, ended up leaving with a complete furniture set. So thank you Keri. Or should I say Gracias! Lol

Very friendly place the staff was very helpful in getting me what I needed will come back.

Wonderful experience. We would definitely come back to Ashley Furniture and would work with Jason. He was terrific.

Jarred was awesome,

Happy with the furniture, but all information regarding the old mattress was not divulged.

Left us alone to shop no pressure. Helpful when had questions

It was a fabulous experience Malachy was outstanding very nice & comfortable to work with her is an awesome employee

Jason was very helpful and kind.

Jason was great!

This Ashley store and sales reps have always treated my husband and myself with such kindness and care, especially when our town burned to the ground in California. Debbie took such great care of us! My husband passed last July , and this time Malachy took me under his wing and found me just the perfect couch! There was absolutely no pressure and he made it all happen! Thank you from my heart…

Keri was awesome and so was the entire team. Super helpful and friendly with an indecisive customer (me)!

Friendly and professional!

Great associate

Jason was very helpful. He explained the sale pricing and took several down from the rack so I could see them flat

Since you felt the need to respond to the one star review given I’ll add more details. It was much more than the 5 year warranty not being covered. Our sales person, Debby I believe, ordered the wrong piece we originally decided on also never responded to any of our messages about updates on delivery as I remember it taking around 5 months or so a very long time, we had to call the store time and time again checking up on it. After waiting so long and receiving the wrong piece I ended up just keeping it instead of waiting 5 more months for the correct one. In addition, all my information was taken down incorrectly my phone number and name which made it extremely difficult to even try to contact anyone about my warranty after the product is starting to falling apart. Definitely won’t be purchasing from Ashley furniture in the future super disappointing, hopefully nobody else has to deal with the nightmare I did. no need to respond. ( just noticing the businesses original comment to me has been completely altered, I guess they realized it wasn’t the correct response after finding out all the issues I had “ just to clarify my situation” )

Wonderful sales person! Lovely store!

Nice and helpful staff. Can take photos upon delivery.

Great service from Jason!

Super kinda and helpful service. Jason was excellent!

Jason was very helpful and a joy to work with.

Jared was as professional as you can get informative well-knowledged on store products definitely plan on returning there for future buys. Lots of good stuff at that store

Excellent service! !

Keri was so helpful. Made all our shopping needs very easy!

Toni and Keri were wonderful to deal with. We felt very comfortable. We will definitely do business in the future.

Excellent customer service. Toni and manager, Jordan provided quick service and transaction.

Nice store with a large selection.

Carrie my sales lady was super nice and friendly and helpful.

Super friendly staff. Found me exactly what I was looking for without pushing me to spend out of my budget. Thank you so much

I enjoyed my experience!

Found exactly what we needed. Super friendly and helpful staff

We where waited on by Debbie Saxbury who was a joy to work with in helping us pick the right livingroom furniture. She let us "look around" while helping us identify our needs. There was a small discrepancy between the store price and the internet price, but it was resolved amicably. Also want to give a shout out to the excellent delivery guys. Nice friendy young men that took great care in setting up our new furniture.

Fantastic service. Haven’t received the furniture yet

Went into Ashley's to by a mattress, and 2 recliners. Was met by a sweet gal named Toni who helped us. Got everything we wanted! The cashier Yessica was a sweetie as well. These GALS ROCK!!! Thanks again..... until the next time. With hugs, Carla, Kim & Mom Laura

Toni was so attentive and able to help us find everything we needed!

Toni great service super knowledgeable great help. Thank you

Keri was super helpful in finding a couch! We found one we loved and the process was super efficient and easy

Great customer service with Keri!

Keri and her manager Mike helped us sooo much-exactly what we needed!

My partner and I just purchased a beautiful new sofa from Ashley. The price was very reasonable and considering the price range, the build quality appears very good. We were both extremely impressed with the sales associate we worked with, Malachy. He was friendly and informative, not at all pushy or pressuring. He gave us plenty of space to peruse the sofa selection at our leisure. He checked in the perfect amount, making good-humored jokes that set us at ease. The whole experience was pleasant and all we could have hoped for. Thanks, Malachy!! :)

We had a great experience shopping at Ashley. Brad helped us and was so knowledgeable and kind. We have been customers for years.

Friendly professional personnel. So many choices. We were there for an hour. I recommend Ashley over other furniture stores we done business with.

The in-store service in every way has been great, BUT there is a serious problem with the online service system which is completely disconnected with the in store service to where, our attempts to make purchases online resulted in a complete inability to process the purchase and the inability for the local store is completely disconnected from being able to assist in the process. I hope that in the future you as a business to customer connection needs leaves a lot to be desired and needs to be fixed because it is broken.The photo is really not relevant

I found all the people at Ashley furniture to be most helpful. They were kind and courteous. They paid attention to my needs and worked with me to fulfill those needs.

Malachy was super helpful and patient

We had a fabulous experience with Keri and the entire staff at Ashley Medford!!! I purchased the perfect chair at a great price. In fact, it IS the perfect chair at a lower price than "the other furniture store"! Go to Ashley's! Give Keri a shout out. They will take care of you!

Kari was great and helped me find just what I needed!

Today was the best experience I’ve ever had at a furniture store. As I walked in the door. Malachy greeted me, and welcomed me to Ashley furniture. He is the best sales Associate ever. He was friendly, he was funny. Malachy showed me exactly what I was looking for, and went out of his way to explain everything to me and helped me find the pieces I needed. I highly recommend Malachy as the Sales associate to work with at Ashley furniture here in Medford, Oregon.

Malachi helped me find the best deal I could on an awesome sectional couch! Highly recommend!

Debbie S was an amazing help in choosing a living room set. Loved the non-hovering service!! Would shop there again!

Great Customer Service thank you so much Jason and your team we live our furniture

Beautiful furniture at a affordable price. Sales representative. Debbie was very helpful and didn’t pressure me.

I was immediately greeted entering the door. Associate asked good questions. She presented choices, changed options appropriately by listening carefully to my responses and questions. Outstanding service. Delivery and setup schedule very quickly supporting my needs. I am very happy and impressed.

our sales man was so helpful was such a awesome experience buying our first new couch

Debbie Saxbury gave is the royal treatment when my husband and I contacted her about accent tables for our livingroom. We have purchased several furniture pieces Ober the years from Ashley and have been pleased with the price as well as the quality. Signed happy customer

Debbie Saxbury is the best we bought all are furniture from Debbie after the almeda fire in Talent Or lost everything she was a life saver. Will always go to Debbie

It was very pleasant and we enjoyed the experience very much

We were interested in Pet friendly furniture...particularly with the Next-gen Durapella loveseat. Malachy was great, very helpful and knew exactly what we were looking for. Every experience that I have had with Ashley has been nothing but positive. Wouldn't go anywhere else.

The staff was amazing in trying to find something that me and my girlfriend liked and that would fit our home but be affordable at the same time. Super awesome staff and super awesome furniture. Thank you Ashley for completing our new home!

Great Customer Service Malachy was professional and courteous! Would recommend as a salesman!

Keri was great, no pressure at all and accommodating. My wife was ecstatic with the deal we got, which makes me very happy! Thanks for all the help.

Keri was awesome. She got us the sofa we wanted but was patient enough to show us every option available. She even was able to get us a delivery even when we were out of their delivery range. Me and my wife highly recommend Keri at the Medford Ashley.

Knowledgeable. Took care of my needs quickly and efficiently.

Keri is the best. She gives you space when you are looking around but at the same time attentive. Very easy to work with and very personal. Highly recommend Keri 😊

Everyone should shop here… Got my bedroom set it looks amazing and the delivery team was so polite. Prices were amazing and my sales person knew her stuff…going back for my couch next month!

Very friendly sales people. Found what I wanted.

I am going on 6 plus months waiting for a couch warranty. We spent $2300 on the couch. It broke in less than 1 year. I recieved 1 call back 3 months ago with no follow up since. I think maybe one day this ridiculous process will be over. Definitely rethinking buying here again. -Expletive-

Jarred was amazing! He was very friendly and let us look around without hovering (like many other furniture places do). He was straight with the pricing and got us a substantial discount. Jarred also went out of his way to ensure we had our ottoman delivered since it was too big to fit in our vehicle. 10/10 customer service! We will definitely be back for more furniture soon and highly recommend Jarred!!

Jarred was wonderful to work with — knowledgeable, patient, and genuinely helpful every step of the way. He made the whole experience easy and enjoyable, and you can tell he really cares about his customers. Ashley Furniture is lucky to

Jason was great. He helped out with the whole process without being pushy. Answered all our questions and was able to get us a great deal. Thanks again jason

Our sales person was very patient with us considering we were family with a baby and we’re there for several hours. Trying to make sure we got the perfect couch. We’re very grateful for the customer service and the deal that they gave us.

Ashley’s is my go to furniture store never disappoints and always has good sales. Toni has been my sales rep a couple of times now and she’s been excellent!

Carrie and the other financial advisor who help me fill out the Wells Fargo application we’re absolutely fantastic. They took their time very personable and they knew what they were doing.🫶

Me and my family went in looking for a couch and were greeted with a warm welcome by Keri. She was patient when we were going back and forth between multiple couches and made the checkout process easy and simple.

Salesman was very helpful picked up what I wanted quickly.

Got a great deal on a couch and 2 chairs. Thank you Keri.

Great experience. Andrew was a real help in finding just what we needed. Very satisified.

Very efficient and professional experience buying furniture at Ashley’s.

Best furniture buying experience

Good experience, no pressure.

Found so many beautiful pieces of furniture, great sale prices, and I will be going back

Great prices and excellent customer service!!!!

I was greeted by Toni she asked what I was looking for and directed me on a path through the store. She was very helpful with no pressure and knowledgeable of the furniture... very down to earth... I'm going back to buy more and seek Toni help

Carrie is very nice and patient. Great salesperson!

We purchased a mattress and this bed gear mattress protector from ashley. It cost $117 at Ashley and the exact same product cost closer to 75 dollars at walmart. That's a 40% markup. Buy it at Walmart!

Always a pleasure shoping here. Thanks guys. 😊

Gentry was friendly, knowledgeable, and kind. Thank you for great service

Gentry was very helpful.

He was very nice and polite. When we got home we were missing the electrical cord for the recliner. We have not received a return call about when we will receive the cord. If we don't hear from them the chair will be returned within 5 days.

I’m very pleased with the purchase of the two chais and loveseat. I’ve been looking at them for months now and can’t wait for the delivery. Carrie was so helpful and went out of her way to finalize the purchase. Thank you!

Again, ONLY BECAUSE of Jordan, have I raised my review up to 3 stars. UPDATE 3 March 22nd, 2025 @ 3:34pm. Keri called me. She obviously didn't know that Jordan had called and made things right. She kept saying that her manager had just told her that she could refund all my money "right now." She kinda apologized but never really took ownership for her behavior, but it seemed like she was placing the blame onto someone else. I told her Jordan had called me personally, and that it was too late now because the family emergency I had was in regards to my mom. I was the only one out of 4 daughters who couldn't & didn't make it in time to see her in time. UPDATE 2 ONLY BECAUSE of Jordan, have I raised my review up to 3 stars. March 21st @ 1:07pm Jordan the store manager called me personally, said he had seen my review (I believe he said on his day off), had asked another manager to reach out to me (which didn't happen). Jordan apologized, took responsibility for they way things happened, and gave me a couple of choices, which included canceling my order & refunding the whole amount, or I could still have the dressers delivered, and he would refund the delivery charge. I appreciated Jordan professionalism, kindness, and the fact that he personally reached out to me to correct the situation. I have chosen to have the dressers delivered. UPDATE: I have now dropped this down to a 1-star review. March 20th, 2025 @ 1:49pm I called to see when my items might be delivered (since I hadn't gotten a call in regards to scheduling) The lady who answered the phone (after asking for my name) said that everything was in and some one should be calling in the next few days. I said that my paperwork said tentative home delivery 03/21/2025. She said mmhmm - goodbye and hung up. March 19th, 2025 @ 12:39pm Keri did reach out after seeing my review. I unfortunately wasn't able to answer when she called. She did leave a message. I would have liked to have given a 5 star review. The day we purchased a couple of dressers, everyone was great, very friendly and professional. But then the attitude I received when I called to see if I could cancel my order because of a family emergency was shocking, rude, and very unprofessional. When my call was forwarded to Keri (at the Crater Lake Highway Medford, OR location) she was very rude on the phone, gave me attitude, and told me that "all sales were final", but she would pass on a message to her manager who was helping unload a truck and that she would make sure he got the message. I never got a call from said manager. PER THEIR PAPERWORK, yes it does say that all sales are final, BUT right after that, it says "Any cancelations and/or returns will be charged a 25% cancelation fee. We do not accept returns after 48 hours from receipt of product. (We still haven't received the items purchased) So I should have been able to cancel. I will update this on how the delivery goes when that happens. Teri Muck (formally Chancellor)

Great store, great selection!

Keri was super friendly, patient, helpful. Can't wait for my new sectional sofa. Will be a perfect fit in my space for my family. Thank you Keri!

We had Debbie’s help, during the stressful process of choosing the right furniture for our home, she made the process easy and comfortable, without feeling pressured. The energy from Debbie was great, which made our experience 10x better.

Great customer service and plenty of merchandise to shop from. I bought 2 recliners and they delivered them when promised. Paid for the set up and they did a excellent job.

Very helpful 🫶🏼🫶🏼🫶🏼

My experience shopping at the Ashley Store in Medford, Oregon was a most enjoyable and rewarding one. The furniture selections offered a variety of combinations and my sales lady, Toni, was swift in reading me thru eye contact and listening closely while I attempted to provide her with a general spectrum of my living room space and a new ambiance I was searching for. The result is a new array of leather furniture with a color coordinated coffee table, end tables with lamps and a vertical lamp for my evening reading as I stretch out in my new leather recliner from the Ashley store. If you are looking for quality furniture at reasonable pricing I encourage you to stop by the Ashley store and ask for Toni. She will make your visit a very enjoyable experience. Lewis Lee

Excellent customer service from Brad. No sales pressure at all.

debbie was the best! i walked in there not 100% sure what i was looking for. she was very knowledgeable and helped me find something that fit all my needs at an affordable price!

We have always experienced excellent service at our local Ashley.

I did my research online, walked in told them what I wanted and the I needed it this week and the lovely Keri made it happen! Thank you so much

We went in looking for a loveseat recliner and we were helped to find the right one for the right price by Debbie. The process was easy and quick.

Working with Debbie was amazing! I bought several pieces and love them all!

Easy to work with, informative, considerate, and thorough. Thank you, Keri!

Debbie did a super job helping me select furniture that would fit in with my needs and likes. She spent an enormous amount of time showing us what she felt would be good value for our new home. I am very pleased with my selections. Thank you for being so kind and thoughtful.

Debbie is amazing to work with! She is very professional and knows the furniture business from decades of experience. Ask for her next time you are in the store and she will give the the highest level of customer service.

The sales team hooked me up with exactly what I was looking for without even stepping foot in the store! We are moving across the country and they made this step of the process as easy as can be. Thanks!

We recently purchased a mattress at Ashley furniture . Debbie Saxbury was very knowledgeable, directing us to the perfect mattress. Debbie made the entire process smooth and stress free.

Jarred was excellent help. He worked very hard to make sure I had what I needed. He went over and above. He also made sure that I got the discount on the furniture I was buying. Great seller.

Jason was awesome.

Had a great experience buying a couch here with Jason’s help. Thanks Jason!

Jason was so helpful when we were looking for a new couch! Everyone was very friendly and lots of great couches to chose from. Thanks Jason!

Excellent in sales, providing the information needed, and both the quality and timeliness of delivery.

I’m soo happy with my purchase I made @ Ashley furniture. Debbie Saxbury was so kind, patient, and helpful on my journey finding exactly what I was looking for! Thank you Debbie for your amazing service and follow up. You’re the Best . Virginia Ruhoff

Excellent customer service.

After seeing a dresser and nightstand i liked online, I went into the store to see if it was in stock. It wasn't but the staff was so helpful and they ordered it for me, saving me shipping costs.Beyond their professional help, they were so fun to chat with while we worked on the order. What I especially liked was the cheerfulness of the employees. Everyone was happy and helpful to one another. Great store in Medford!!

Seamless shopping experience, very satisfied with staff and price.

Brad Smith was great. Very helpful and did not pressure us. We actually have had some very bad experiences in Ashley with employees following us too closely around the store and didn’t want to come back even though we have purchased a bed several years ago. Brad was very helpful didn’t attack us when we came through the front door and allowed us to take a pillow home to see if it would match our chairs. Not only if you have great customer service with him at the Personal designer in the store Angelic was also amazing and so helpful. I think the local store might have made a transition and how they do business. We are very excited for our new couch to arrive in less than three weeks.

Jason at Ashley Furniture was absolutely amazing. He patiently went over all of the options with us (for multiple pieces) and didn't hesitate to answer our many questions. From start to finish, we had a wonderful experience!

The service was very good as the salesperson provided very helpful assistance with the purchase.

Keri was so helpful and found me exactly what I wanted, couldn't have asked for a better experience!

We knew what we wanted which made it a quick trip. The gentleman that worked with us was helpful and got us squared away with our purchase.

Tyler was very knowledgeable and helpful. Great product at a great price.

Great service I received from Jason on purchasing my couch set, took his time and answered the many questions I had, 100% recommend service was outstanding.! :)

Kerri was very pleasant and helpful. She made the experience delightful relaxed and fun. Thank you Kerri!

Jarod was very knowledgeable, kind, and easy to work with! He was not an aggressive salesperson but rather a caring soul who wanted our purchase to work well for us. He’s great

It was great she is a very pleasant person and very kind and knows what she is doing she sold me and I will shop there again thank you

Debbie Saxbury took great care of us. Very informative and knows her stuff. Right down to the warehouse crews that helped us load up the trailer. We will be back !

UPDATE: after reviving a call from the distribution center on 2/24, all was done 3/1. Its too bad they use the excuse of the wrong phone number when they clearly have my cell and work. Oh, delivery likes to text and not call. Found text messages in spam, but never on dates they said they called. When you call and leave a message, don't you prefer a call back? Oh well. Ordered living room furniture in November Veterans Day weekend. Was told would receive a call to deliver Thanksgiving week. No call. Called in several times and finally got someone who said i was contacted on November 11th and again the 21st for delivery. I was not called to schedule delivery until i called pressing for delivery. When delivery day finally came, one piece couldn't fit through the door, so I went into the store and did a replacement order that would fit better. After several phone calls, the second order finally came. As my husband and I both watched, the delivery guy dropped it out of the delivery truck onto the ground. He said he would tell his boss and took pictures and I would receive a call. I received a call that day, December 26th, about next steps, replacing the piece. Guess what I am still waiting on? I called the front desk twice with no call returned (seems to be their motto). At this point I don't want the piece replaced. I've been waiting over a month. Just discount the piece and call it good. I mean, i can't even claim warranty on it because you guys damaged it. Just someone call me back and make it right. My sales guy was great. My 3/1 delivery guys were great and glad to see distribution make some changes to their delivery teams.

Had a great experience buying dinning table and chairs set with Jason at the Ashley Furniture store in Medford Oregon. He took time to talk with us in detail and helped get us a fantastic price!

Gentry was great to work with and very knowledgeable on all what we purchased.

Had a great sale experience with Keri today! She was very personable and knowledgeable!

Extremely helpful. The sales person took me right to what I wanted and made the whole process easy. I like this store. The inventory is good and so are t he prices.

Keri was great, helpful, professional and personable. Let us make our own decision and was not pushy in any way. So refreshing! I had never been to an Ashley's ever before. This was a good experience. Thank you!

My visit was quick and easy as I shopped online, the sales associate Keri was polite and quick to help me out .The whole experience was fast simple and easy ...just the way I like it

I unfortunately will not be recommending Ashley furniture to anyone one!! I have purchased 2 sets of sectionals; the first one was years ago and we had a great experience and awesome sectional! So we decided to go back and update our sectional since we were so satisfied with Ashley’s in the years past. We went in December 26th found exactly what we were looking for! Placed the order, were told we’d be receiving before January 13th! Today is February 4th and still nothing! Not once have we received a phone call apologizing for the delay or given any sort of update! I have called myself (twice) and was given new dates, which till this day have not been met. Absolutely horrible service at this point I just want my money back to take my service elsewhere.

Misdealing information and lack of honesty.

Helpful and friendly staff. Great experience every time I go in.

Great service and happy with the overall experience. Haven’t received my couches or recliner yet but we are excited about it

Laugh and say the online orders lie about delivery dates then laugh again. Not a way to handle customers. I left several messages for a call back. Never received one. Finally after several attempts someone an actual person answered the laughed at my delivery not being the day the email said it would be. Yeah real funny to schedule a day off miss out on wages then have it not be the day. Then get a time slot of 4 hour delivery. Do better.

I purchased a recliner and paid for them to deliver it and set it up. I didn’t realize it had been set up without any legs until it started scratching and marring my laminate flooring. I went to the store in person to talk with the manager And was assured somebody would get back to me in two days. It is now been over a week. I waited four days and when nobody had contacted me, I have since given them three phone calls and left messages all three times and still nobody has contacted me. They are obviously ghosting me. So now I have a defective chair with no recourse but to toss it out. Future buyers, be wary! Any future furniture purchases I make will be done at any store but Ashley!

Do not buy your furniture at the Medford store! I purchased a recliner there, and it was delivered and set up without any legs! I have visited the store, and was assured that somebody would get back to me within two days. It is now been over a week, I have had no word from them. I have since called and left three messages for somebody to call me and nobody has contacted me. Obviously, they are ghosting me. So now I have a defective chair, with the metal sitting directly on my laminate floors and scratching the heck out of my floors. And I evidently have no recourse, except to dump the thing and purchase a new one. But I’ll guarantee you one thing, I will not purchase anything at the Ashley store in Medford OR.

Very nice.Clean store brand new with no high pressure sales people, it was a delight to shop there

I had a wonderful experience at Ashley. The staff was very friendly, knowledgeable and made the whole process very easy. They have a huge selection too so you're bound to find something that fits your style and budget. I highly recommend

Keri was very helpful and knowledgeable. She took us to what we might like and made it easy for us to make a decision to buy it!

Jason is knowledgeable and provided the time to evaluate the mattress section to find the best one.

Teri was fabulous

Jason was wonderful. I was there to look at beds. I did end up buying a bed. Jason was very helpful, and had me try different types of mattresses. I would definitely shop at your store again.

Jason, in the Medford store, gave me plenty of time to try mattresses without being rushed. He asked good questions to steer me to a mattress according to my needs and wants. Jason explained the paperwork in detail and I will feel comfortable calling with questions or concerns. I feel good about the purchase.

Our salesman Tyler was top tier with his customer service! Thank you.

Friendly, knowledgeable service, without pressure.

We had a terrific furniture shopping experience with Keri’s help on Christmas Eve Day. She helped us make good decisions efficiently, especially since we had so much else to get done that day!

Keri helped us find just the right furniture and made the experience fun and interesting. She was very attentive and helpful.

Laurie was amazing. Found the perfect living room set. Check out was easy and fast.

Keri was wonderful. Helped me find the perfect piece of furniture.

Had a great experience working with Debbie Saxbury at Ashley’s, she’s helped me find just what I was exactly looking for. She’s very personable and friendly. I will always work with her and other employees there. They were all amazing. Thank you!!!!!!😊

Jordan was patient, found answers to all of our questions and made buying furniture easy! We were happy with the prices too!

I made two visits to the Medford store and each time was a great experience. Linda assisted in finding what I was in, but without being pushy. While she was apparently new there, she appeared to have appropriate knowledge and skills to successfully give me the help needed.

Nice salesman

Everyone at Ashley furniture went out of their way to help me find the perfect recliner. And purchasing as well as delivery were seamless.. The staff was perfectly pleasant and helpful even to the point of going out of their way to make sure that I found exactly what I was looking for. Thank you to everyone and happy holidays.

Very helpful and friendly staff!

Lots of options to choose from! They let you browse without interruptions and they don’t try to sell you on to anything they just let you pick and then help with your selection! Jason was a great help and we appreciated his advice!

Excellent attention and guidance on the product you need; in short, they will help you find what you are looking for

Our sales associate was kind, friendly and answered all questions. Helped us with measurements and configuration of our room

Jordan severt was absolutely incredible! Very low pressure, did not rush us and truly cared about needs!

I had looked at several other stores before finding the most stylish, perfect color, available immediately, recliner at Ashley’s. The sales staff could not have been more professional, knowledgeable and fun to deal with! It was an unexpected, efficient and perfect shopping experience. Thank you!!

He was great, unlike a lot of sales people , he was very patient and nice , very informative, thank you very much we love our recliners , perfect fit.

We were on the search for a sectional for our home and we were assisted by Tyler. We looked at all our options and took our time in finding the right one for us, but not without Tyler’s help throughout the whole process. We are very picky and particular so we must say that without Tyler’s patience we would have probably not found the right fit for us. He was so kind, patient and understanding. Thank you for everything Tyler our family appreciates you!

Toni was VERY knowledgeable, helpful, and corteous!!! Great experience!

I have been looking for a couch for my new home in a few different places before I walked into Ashley furniture. Debbe who was the first person we saw and she greeted with a huge smile and asked if we needed any assistance. We said we were just looking, then a few minutes later, she followed up with us and I told her that I was going to think about it, then walked out. A week after I had found one online, but thought, since she was so helpful that I would go back and give her The commission on my online order. She was extremely helpful and grateful and I would definitely recommend her to anyone who is trying to find the perfect item. Thank you again Fina ❤️

Debbie was pleasant, knowledgeable and very nice to work with. My table is beautiful.

Beautiful china hutch received and delivered by 2 men that were capable and efficient. Many thanks to Gentry for helping us find the perfect piece for our dining room and working with us to fine a reasonable price.

Gentry helped us with our dining room set purchase. He was friendly, knowledgeable and no pressure! Every employee we came in contact with was very nice and welcoming.

My husband and I were looking for a new bed. Debbie explained everything so well; she really knows her stuff! I am a seven and a half months pregnant and she didn't waste our time or energy trying all the beds. She heard me as to what we were looking for and what was comfortable for us both and showed us that. We found thee perfect bed for us both and we were in and out of there in less than hour. When I say she knows her stuff, I am not kidding. Debbie is great!! We also bought a couch set with her help previously that we absolutely love too. I can't say enough good things about our experiences with her.

Debbie was amazing to work with when we were looking to replace some furniture in our home. She was kind, fun, listened to us and helped us get the best deal possible on our items. Jessica at the front was also extremely helpful and patient in helping us as well. Overall a great experience.

Debbie was great and incredibly helpful. Will be buying more from her. Thank you. Happy Holidays

Debbie was so helpful and we found everything that we were looking for and more. I would definitely recommend asking for Debbie when you visit Ashley.

My 5 stars are directed to Paul in HR and for Marquee. Sweetest and most respectful people I’ve dealt with during all our troubles trying to get our furniture delivered.

Jordan was very helpful and answered all of my questions. No pressure to buy right then, and very professional when I called back the next day to order the item I wanted! Very happy with the buying experience!

It was efficient and pleasant, a beautiful store, very inviting !

Conor was very pleasant to work with. Thank you for the great experience!

Tony very helpful getting the right fit for us bed wise

Love Ashley furniture! Staff is always friendly and makes my transactions hassle free.

Debbie and staff were very easy to work with. Not pushy at all, just let my wife and I look around for a couch until we found one we loved! Buying process was extremely quick and easy

Mike was our salesman and extremely knowledgeable, patient and helpful in helping us decide on and even design our new living room set!. Thank you Mike and Ashley’s team for your excellent service in furnishing yet another room in our home, we will be back! Joe and Darcy B.

I had a lovely experience at Ashley Furniture store in Medford Oregon with a beautiful young lady who waited on me. She was very knowledgeable and very real and I just enjoyed her company very much and she helped me with what I was looking for. She had given me a pillow to take back and see if the colors worked.I really appreciated that then I brought it back to her and we sat and talked and just really enjoyed her she is a very very interesting and bright woman knows her business so so well that I will continually go back into that store anytime I need anything. Thank you so much for having such a great salesperson

I worked with Tyler, who was great, Terry and Jordan the managers were terrific and really got us out of a bind for my 80 year old mother allowing us to return her chair and get her a really nice comfortable bed after she had hip surgery. The only reason it's not a 5 star has everything to do with pricing and not service. I mean come on man, why so high on some of this stuff? The gouging in this country is out of control. According to consumer reports investigation it costs about 300 dollars to manufacturer a tempur pedic yet they sale then for 1500, 1700 and sometimes and high as 4000 or 5000 grand. Hopefully this is her last bed because I won't be spending this much again. This guy will sleep on the floor before he pays that much.

Toni was most welcoming on the telephone. At the store Jason was wonderful to talk to and a big help and finding us what we needed. Now we're waiting a new sofa and chair. And we can't wait. They were great!

We had a great experience buying our sofa from Debbie. We told her what we were looking for she showed us some nice sofas in a variety of prices. The whole process was quick and easy We left there with a nicer sofa for a better price than we expected. Thanks Debbie

What an experience. Terry went above and beyond helping me with my purchase. He graciously helped me locate the exact queen bed I was looking at online, and also helped me locate the correct/coordinating mattress and box spring. If left to my own devices, I would have been in serious trouble. Setting up my preferred delivery time was a breeze, right along with this entire purchase! I’ll be back for more. Thank you Terry!! You are beyond fabulous at what you do! Gina Anderson

We were looking for a reclining rocker for our nursery. Jason had a great idea for what we needed & we ended up purchasing the first one he showed us. In & out in about 30minutes. Great experience.

Found the perfect patio set! Delivery was easy and everything went great,

He was very knowledgeable about the furniture and made sure we got the best deal.

Great help and very easy to work with all my questions plus great price. Thank Tyler crane for helping me out finding one. I really like .

Excellent service. Quick and easy.

Extremely disappointed with customer service, communication, and follow through. We purchased a dining table with chairs and a mattress a couple of weeks ago. We're told delivery would be today, October 14th. After hearing nothing since the purchase date I called this morning to confirm and determine a time frame for delivery. I was sent to the distribution center to leave a message with no returned call, twice. The third time I called and let them know I just needed information and was told we actually were not on the schedule and though our items are all sitting in the warehouse, we would now have to wait until the end of the week for our items to be delivered as there were no trucks available any sooner to deliver to us. The fact that there has been ZERO communication since the date of purchase and the only way I have found anything out is by calling multiple times only to be told sorry too bad but you'll have to wait longer while we sit on your items in the warehouse, is very frustrating. Already felt a little like dollar signs when making our purchases but now feel even more so. Highly dissatisfied!

Jason was great help buy a bed and desk

Great customer service, no pressure buying

This was our second purchase from Ashley Furniture. Gentry made the purchasing process quick and easy. Our couch was delivered 6 days later by Chance and Jessie. Communication regarding the delivery date and arrival time was outstanding and Chance and Jessie were personable and professional. Highly recommend all 3 Ashley employees!

I don't remember the young lady's name BUT she was very helpful & polite. It made our purchase very easy.

Ashley Store Medford team is exceptional!!! Recently purchased a dining room table and chairs, there was a discrepancy with the order that was not realized until delivery. Toni and her team were wonderful to work with and the discrepancy was quickly resolved. Absolutely love my dining room set! Will be a returning customer in the future! Thank you!

My husband and I had a great experience buying our new couch. We gave an idea of what we were looking for and we're led to the exact couch we wound up going with. The customer servicer is top teir. Thank you!

Debbie was absolutely wonderful and very helpful with my experience.

Debbie was so helpful and informative. Really made it easy for us to make decisions on our furniture . Highly recommend. Was a pleasure shopping with her. Thank you

Jason was very helpful, knowledgeable, and informative!

Mike and Jason were amazing in helping me get a mattress for my son! They had hands down the best customer service I've ever received (even with my daughter rolling around on all their furniture). Will 100% return for my next furniture purchase.

A little spendy when you compare prices but the customer service was great, Caleb was great!! And here is a picture of what I'm currently doing with the fireplace we bought

Have been very impressed with the people and customer service in this store. Surprisingly good selection of furniture styles as well.

I knew what I wanted and Gentry knew just where it was located. He was a great help and I got a good price too!

Nice show room. Service provided by Caleb was good. Prices seem fair.

Great experience; Gentry was a great salesman. Informative and accommodating without any pressure. Love our new couches!

Tyler and Terry were fantastic. They made this a fun shopping experience. Highly recommend. Brush up on current events and music, because some random trivia questions may come up! 🤣

Great experience shopping at Ashley. The salesman Tyler was extremely helpful and professional. We got exactly what we wanted and a great price!

Toni Cooper was so awesome! She helped us find the best price and spent so much time helping us find the best fit for my son's room. She made him feel really special. Highly recommend!

Debbie was very knowledgeable and courteous and helped us make the right decision for our new mattress and bedroom set. Highly recommended!

We had such a great experience the first time shopping at the Ashley Homestore. Debbie was absolutely fabulous, no pressure and yet very informative about the different materials and best buys. This will be our go to store from now on!

We had such a great experience at Ashley's that we came back a second time coming back and buying more new furniture.

Terry the man! One of a kind service. Get with this guy if you need someone to get you a deal that makes you feel taken care of. 10/10 experience with him and Ashley. All love!

I purchased an outdoor sofa from Ashley in 2021 - they charged me about $100 more than the advertised price, but it was in stock, and I wanted an outdoor couch for summer. The sofa was slightly damaged during shipping, but it was still usable after I made a minor repair. During winter 2023-24 the cushions were carried off by a bear and destroyed. I called Ashley twice and left messages at "parts", but I did not get a return call. The third time I called the general number and had them leave a message for "parts" - that finally resulted in a call back and I ordered (and paid for) new cushions from Ashley on July 11, 2024. I was told that they would arrive in 4-6 weeks - not good but I went ahead with the order anyway. On August 6, I emailed to see when the cushions might arrive. They wrote back that they were scheduled to arrive August 22 (exactly six weeks from the order date) and that they would keep me updated. On August 23, after hearing nothing more from Ashley, I emailed again and when I got no response to that email, I called on August 28, and was told that they were scheduled to arrive on September 10, but that was only an estimate. Two months or more to ship a few cushions for a sofa that is still a standard item in the store and on the website is not acceptable customer service. At this point I am doubting that I will ever get the cushions. Now, for me, Ashley represents low quality products and poor service. Within an hour of posting the above review a local representative from Ashley called to apologize for the delays and and to offer to bring some cushions from a store about 100 miles away that had a matching sofa in stock. They brought them a couple of days later. That is the kind of quality service I expect from someone who wants my business. The original review that I wrote got the attention of local store management and that is what drew the response - so writing reviews can improve your own experience and hopefully future customers experience and lead to better store policies, procedures and performance. The local staff were helpful and friendly. The color of the new seat cushions are a very good color match with the 3 year back cushions - so very little fade. Consequently, I have amended my review for 1 star to 3 stars.

We want to thank Grant and Terry for taking care of us at Ashley furniture. Both went out of there way to be very helpful on taking care of our sleeping needs. Quick and easy shopping experience.

Debbie Saxbury was just wonderful ❤️ she went above and beyond to help me get the exact furniture I was looking for..thanks again Dana Woehrle

I had a very easy time shopping for my furniture, I found exactly what I was looking for with in minutes. Toni was my sales lady, she and other staff made everything work smoothly. The young men that delivered my new furniture, were very nice and professional. They did a good job putting everything together. I recommend the “White Glove” delivery. It saved me a lot of time and energy. Thanks, everyone 😊

Great experience reasonable prices and good service

Debbie went above and beyond to help me find a recliner for me. Due to medical reasons I couldn't go to the store to find the right recliner and Debbie sent me pictures of the perfect recliner. She is an asset to this company.

Have had great success in shopping this store for my new home!! I’m always well taken care of by Debbie & she’s never steered me wrong with my purchases— which is why I go back!

Do not do financing through them. It’s the worst, someone should’ve been more transparent about the transaction. Pretty disappointing.

Exceptional customer service from Toni & Jestyna! They worked with me in purchasing a new couch for my home. Helped work around some banking daily limit issues. Appreciate you ladies. Super excited to get my new couch.

This store is amazing and always has the best customer service and prices. Very happy customer!

Friendly but not forceful, efficient, and to the point. Thank you! And good Chinese food recommendation!

Great, personal service. Debbie was fantastic to work with.

I worked with Grant, who is a very nice sales person. He kept at looking at different things to get me the desired item I was looking for at the best price. a Lift top coffee table, and end table

Toni helped us and she was great to work with 👍

Great service from Toni!

Everyone was great. Let’s us browse but checked in when we had questions. We bought a great couch and got a good deal.

I had a very good experience at Ashley's Furniture Store in Medford, OR. My sales gal was Debbie Saxbury. I had talked to her a couple months earlier but decided against that set I picked out. Went online figured out what I was looking for, went to the store, asked for Debbie and got a great deal. Very happy with my purchase. Thanks Debbie for your patience. The selection they have in the store to choose from is amazing! So much to choose from. *computer pic of what I bought.

The salesman was great. Answered all Questions....helped with the paper work As this dealt with a warranty issue. Great employee. Thank you

I've had such good vibes working with this company :-) Grant was the first one to help me and he was kind, thorough and has gone beyond the mark in excellence. I also needed some help with something I put on hold and that has been a pleasant experience with other staff there as well. I highly recommend the customer service and the quality of Ashley furniture in Medford 💜 Oh I don't think I mentioned that the store is absolutely gorgeous inside :-)

Had to refurnish the whole house and Debbie was super helpful while we spent hours looking and questioning before buying!

Obviously terrible quality while you are being convinced it’s good 👍 sales are the priority! No thanks!

Went in for a table and Debbie helped us immediately and did everything she could to make the process seamless and ensured we got exactly what we wanted. Would highly recommend her for your furniture needs.

Debbie Saxbury at Ashley Furniture is my go yo person when i need furniture. I have purchased 2 beds & various other items. My son also purchased his bed from Debbie. What a class act! She is truly an asset to Ashley Furniture. She is always professional & provides the best customer service. I would definitely refer family & friends & i have

Debbie at the Medford store was amazing. She knows the furniture business, inside and out, as she learned from her family who also, in the earlier years, were in the business. She knows the product and offers good advice and guidance. I'm very pleased and would give her a 10 out of 10.

Caleb was very helpful and I will be going back for more furniture needs

Great service

Great customer service. Grant helped us get a good deal!

Found the perfect couch for our family with the wonderful help of the staff. We bought our custom order couch from Debbie who was wonderful, knowledgable and patient with our indecision. The store itself is laid out well and has something for everyone. Purchase was easy and painfree. I appreciate buying from a company that has been around and has a rich history. It comes with great warrenties etc I would not expect from a smaller business.

Debbie Saxbury was a pleasure to work with she is friendley not pushy and showed me just what i was looking for.Will definitley seek her out if i need more furniture.

Debbie Saxbury is excellent! She really works hard to get you the furniture you need. She the time to have me get the correct lift chair that fit me. Have bought several furniture from her and have always been very satisfied!

Knowledgeable sales person great value for my king-size mattress. I would buy from them again

My partner and I had the best experience working with Grant at this Ashley location. I cannot recommend them enough, especially if you catch them during a holiday sale for those discounts! My partner and I shopped around all the local new and used furniture stores in Medford and nothing matched up to the quality or the prices offered at Ashley. Furniture shopping can be difficult, as its hard to commit to something you will likely own for some time to come, but you only sit in for a little while. My partner wanted to sit several times and for a good while to ensure he wanted the sofa we picked out and at no point were were hurried, or pushed, or made to feel pressured to make any purchase. We truly felt supported and we feel so confident in our purchase because of that experience. If you want the best experience and the kind of salesman you're always hoping to work with, request Grant. Start to finish he went above and beyond to make sure we got what we needed as well as ensured our wallets were happy too! If you are looking to get a great deal, beautiful furniture and a sales experience that doesn't leave you dreading coming in, I cannot recommend Grant highly enough. Thank you Ashley Furniture, and BIG thank you to Grant!

Mike and his team were great. Professional and knowledgeable. Got all of our questions answered and delivery happened sooner than expected. We got our last couch from Ashley over 10 years ago and will continue to do so.

We were greeted by a lovely sales representative named Toni. She completely had our best interest at heart during our whole shopping experience and she intuited ideas for us we didn’t realize we should consider. When we left the store we were both so excited, delighted and continued to talk about how wonderful Toni is at her job. 5 Stars ⭐️ for a job well done! 👍

The shopping experience was great. Just waiting for my furniture to arrive and be delivered.

Excellent knowledge od the furniture. Easy to work with.

The furniture options were beautiful and top quality! Ashley & Jason were extremely kind and helpful. I was a pain to deal with. Needed lots of furniture and very indecisive… Plus had a ton of kids with me for hours in the store and they were very patient. Will definitely be a repeat customer.

I got what I wanted, in a timely manner. If the employees were a bit better I would have rated a 4.

Jason G. was an excellent salesperson. He answered dozen of questions, showed at least 8 different mattresses and 5 different bed sets. In the end, I got exactly what I wanted, at the price I could afford. Thank you Jason G and Ashley's.

Jason was kind, helpful, outstanding and humorous. Perfect combination. Highly recommend him and Ashley Store.

Jason did a great job in helping me pick out exactly what sectional I wanted. He made it so easy and the check out process was quick and I felt good about all the answers I was given to my questions.

Grant was very helpful and provided great service

Jason was fantastic. He listened to our needs and delivered with several possible mattresses. We found the perfect mattress. Thank you Jason

Ashley was fantastic! Very helpful and informative.

Jason was great.

The sales people were very helpful and awesome I would recommend this store to everyone 5 star all the way thank you you all are awesome 😎

(Translated by Google) Everyone is very friendly and has good service, plus they have the best for your home. (Original) Muy amables todos y buen servicio , ademas de que tienen lo mejor para tu hogar

Ashley went above and beyond to make sure I was happy with my purchase. She made sure everything was in perfect order with the price match and made sure I completely understood everything by answering all of questions. I left the store feeling completely satisfied.

Jason Gatrel, our sales representative, did a fantastic job at showing us exactly what we were looking for in a powered recliner and sofa set. Was very informative and incredibly helpful. Made our purchase with our furniture set and montage protection plan easy and simple to understand. We’re very excited to receive our furniture and thankful for his expertise. Thank you so very much, Doug and Pam DuLong 5/27/24 Happy Memorial Day 🇺🇸🇺🇸

Toni was absolutely amazing in helping us pick furniture out for our new home. I highly recommend her!

Jason G was friendly answer all are questions highly recommend

Jason was awesome in trying to help me make the best selection for my needs.

Great job by Grsnt. Listened to us and showed up what we asked. Thanks!

Grant was very helpful & answered all of our questions. Showed us great customer service. Thank you Grant!

Jason G was Very helpful, friendly,and didn't push to purchase or Rush me. Even sat on the couch with me to get a idea what it would be like to have others sitting on it since i was only getting the lounge and one armed piece, I'm excited to get these pieces, Hope to get many years out of them, Thank again 😃😃😃

Excellent customer service from Jason!

We were looking for the perfect couch and Debbie helped us find just the one. We normally don't need sales people but we felt right at home with Debbie and she took us to every couch that fit our description, sat with us, said the honest pros and cons of each one and we really appreciated her help. I would definitely go back to Ashley, they have a large selection. Ask for Debbie!

Jason G was very patient and helped greatly!

Jason was awesome!!! So helpful and patient with us!

Jason G. is Awsome, So Nice, Infirmative, went way out of his way to help us! Has Excellent taste and a Awsome Decorater! It’s hard to find good people to work for you and do the job right, I’ve had businesses before. Jason is one of a kind, please do something for him to let him know you appreciate how hard he works, I totally believe in that. Again, Jason Gatrel is phenomenal really really helped. Thank you so much. We bought our first set of furniture here, now we bought another set, will keep coming back. Thank you Jessy Folmer and Mike Brown.

I had a great experience at Ashley in Medford! Jason G. was super knowledgeable and efficient. My family and I found the perfect fit for furniture needed in our new place with Jason’s guidance and expertise.

We’ve known Debby Saxbury for quite sometime and requested her help when we walked in the store. Debby was most helpful. The store did not have the particular item we were looking for so she helped order it for us after showing us a similar product that had the same finish. Debby is low key, no high pressure but very knowledgeable about product. We recommend her when looking for something at Ashley’s Furniture. Jerry & Zellah Swartsley. Phoenix Oregon

Nice outlet section.

Worst experience ever buying a couch. Approved me for a loan on a sold discontinued couch but waited until after to tell me. After over an hour of looking for a LEATHER couch. The salesman found one online, come to find out after ordering it’s 100% faux leather. He also said because of them trying to sell me a sold couch he would throw in a 5 year warranty. He actually just charged me full price for it and when I went back and asked he said he discounted the couch to make up for it. Went online and he actually overcharged me almost $100 each which they honored the price match after the fact but was still charged for warranty. Also kept treating me like I couldn’t afford a leather couch when I repeatedly said the price isn’t an issue. Said the faux leather is better trying to convince me to just stick with the cheaper couch. I was set on getting leather and he completely ruined everything and now I’m stuck with a $3,400 set of couches that won’t last more than a year. According to him faux leather lasts 7-10 years with pets and kids. Felt worse than a car dealer ship.

Leena was very helpful and informative

No pressure buying!! The salesperson was wonderful in answering questions!

Happy with the purchase!

Very helpful staff. Very happy with the service.

Fantastic staff! Was in and out 15 minutes! Great shopping experience! Nice furniture selection too!

Saturday my brother and I went to Ashley’s Medford and bought a really nice couch from the scratch and dent section. No scratches and no dents. Really nice soft chenille in a really pretty grey blue. And comfortable to sit on. I can’t wait to see it in my home this week. Great price too.

My husband and I had been shopping around local furniture stores for a new bedroom set and mattress and couldn’t find our perfect set. We then decided to check one last place before resorting to shopping online, and landed here! Besides the variety of high quality furniture, their employees have top notch customer service! Leena who helped us finalize our purchase was very helpful and personable. Thank you for all your help Leena, you were great to work with! -Laura & Jorge

Jason G. Was a great help today! Fast and friendly service!

Awesome service, jason helped me through everything professionally and fast. Keep doing what yall are doing!

Very polite ,friendly and knowledgeable.

Went in looking for a bed and Toni made it easy! She asked a few questions and found what I was looking for. Thanks for the awesome service!

Store doesn't have right away inventory, everything we wanted was gonna take a couple days to receive to pick up. Then the sales rep, felt like she was stalking us throughout the store, and didn't have good people skills.

Good experience very nice facility and nicely stocked (except for our sectional) our 2 week new sales rep was pleasant and professional and responded well in our negotiations, Thanks Leena

Went into the store with the intention to browse around for a potential new couch. We had Jason G greet us as soon as we walked in and he helped us look around as well as answer any questions or concerns we had. We ended up choosing the perfect couch for our home, As well as a new mattress for my bad back. Along with a couple extra goodies. Jason G was very polite and went above and beyond to make sure that we were satisfied with what we got.

Gentry was very helpful and extremely patient while I made a decision on the furniture I wanted to buy. Definitely recommend his services and Ashley Furniture!

Ordered my daughter a new bed & nightstand the delivery was about a week late and then when set up I went to take a look and noticed the foot board was dented and then 1 piece of wood missing and they didn't say a word just left so I had to call set up getting a new one which took another 2 weeks to come in and then another half week to get on schedule to swap out. The delivery charge is something like $169 and they didn't really offer to do anything to fix it so I said I think I should get back half the fee for all the problems and then they said only would be willing to give me $50 back. Definitely don't let them leave before checking the furniture.

Everyone is very helpful and friendly then it all stops after the purchase. We will not buy from here again, no return calls even from management so we had to walk back into the store. The store sent the replacement part to our house and we haven't heard from them since. Lousy service!

After going to three or four other furniture places, we finally walked in and found what we wanted at Ashley‘s. We were told that was the place to go and Jason. Fantastic sales rep, answered all questions and took good care of us. We will be back for our other furniture needs, love my new sofa

I finally decided to go look for a couch and I went to Ashley home furnishing. And got to see somebody that I haven't seen for a long time. Her name is Debbie Saxibury. She is fantastic when an experience. We had a lot of fun looking and talking. You should go and check it out and ask for Debbie. .

Satisfied customer. Very helpful and knowledgeable staff.

Edie was an absolute pleasure to work with. She was so helpful and such a joy. I would definitely recommend and work with her again.

We purchased a new sofa for our playroom a week ago and everyone here was so friendly and helpful! The selection was amazing!! We found exactly what we wanted quickly and the staff helped us with the finance paperwork and we were back out the door all within 30 minutes. We picked up our sofa a few hours later and they had it ready and waiting for us. Will definitely return and we are ready for more things! Thanks so much guys!

Ashley Home Furniture, alongside Debbie Saxbury, form an exceptional team. My encounter with Debbie was truly delightful. She exemplifies professionalism and prioritizes client satisfaction above all else. What sets her apart is her ability to cultivate a warm and welcoming atmosphere; stepping in as a stranger, you invariably depart feeling like a cherished friend.

Debbie Saxbury and Ashley Furniture are the best! Debbie helped us find exactly what we needed! We highly recommend Debbie at Ashley for all your furniture needs!

I love shopping at Ashley Furniture! When I bought my condo in Central Point, I furnished my living room & dining room with furniture from Ashley. Debbie Saxbury is so knowledgable with buying the style of furniture you want. I highly recommend Debbie and Ashley Furniture.

We got our furniture from Debbie Saxbury almost 4 years ago and it’s held up great through lots of kids great big dog and lots and lots of people visit in our house Just wanted to give a thumbs up to Debbie Saxbury if you need any new furniture, she’ll head you in the right direction

Debbie Saxbury has always given us excellent service. Very happy with the bedroom dressers we bought and the leather recliner and ottoman.

Friendly, professional and courteous staff checked on us as we casually sat in as much wonderful furniture as we needed. We quickly found well built, competitively priced furniture. Edie was a blessing to work with on the purchase of our choices. Thank you Ashley Furniture.

Debbie was a great help, she found exactly what we were looking for 10/10!!

I was greeted by Debbie who was wonderful she helped me find exactly what I came in for, she was helpful , kind and knowledgeable !! I'm excited to get the items I ordered ! Thank you Debbie for being so awesome !

Edie was so helpful and found us our perfect sectional! She was very attentive and efficient. We really enjoyed our search at Ashley. They made it easy!

Debbie helped us and she was very nice. She helped me with my boys! My three-year-old called her grandma 🥰 and he loved her! Debbie made the purchase of our new couch a very pleasant experience for me and my boys.

Edie was fantastic and professional. She made sure to get us what we were looking for in the time frame needed.

Great service I got exactly what I wanted for a low price and sooner delivery than expected

Got a new couch

Super friendly staff. Our furniture was in stock so it was delivered in just 2 days! The experience all around was great! Thank you to the delivery guys, Jason and the sweet lady! Thanks to the finance guy too! The only bummer is if you’re self employed you don’t get their in house financing and gotta use Progressive financing. We love our new couch n loveseat so far though!

Jordan was our sales representative and we could not be more pleased. Very knowledgeable about his products. We had gone to 2 other stores, where we were brushed off. We highly recommend asking for Jordan

Awesome furniture, great selection, and friendly, helpful, and never pushy sales staff. Edie was amazing throughout the entire process!

Ashley in Medford has a great selection of beautiful furnishings for everyone. Many styles to choose from. Rugs too. Staff is very friendly and the prices are great. Got a great new couch and a bed.

Jordan was kind and showed us multiple couches and told us the benefits of each couch we looked at.

Very pleasant experience.Edie was amazing, listened to what we wanted, what our budget was and even found us something that we wanted at another store that I said was way over priced at that store (Gates in Grants Pass), same piece was more affordable through Ashley. Can't wait to get it

Every one is always so helpful! I always leave happy and satisfied with what I buy ☺️

Bought a sectional from the clearance section in the back. Sales person was helpful. Arrival tme was earlier than was told at purchase date. Very happy with our new purchase.

Prompt service

I was told by my local Ashley store about the outlet and how great it was. It was in a back room and not much of a selection when I went. Very disappointing. Not worth the trip. There was a nice selection of furniture on the main floor, just not what we were looking for

John did a great job

Good service. No pressure.

wonderful

LOVE this store! They have the BEST customer service and sales staff! Highly recommend buying furniture from this location. AND it is locally owned. They have a solid selection of choices. Beautiful and clean showroom. They will honor their company's website prices, but several items are actually lower in price than the website.

Debbie Saxbury was so very nice! She was very informative in suggesting the type if recliner I needed for my body, and knew about the products Best of all, she never pressured us.

If you want a great no pressure shopping experience I highly recommend asking for Mike Mellas. Super friendly, straight forward and most helpful to what we were looking for. Best shopping experience yet!!

Jason at Ashley Furniture was great to us and made our experience shopping for a new couch exciting and positive. He took time to compare different couches, point out things we would not have seen, and compare prices and also help get us the best price!

Jason was a great help and lead us to the perfect couch that fit our needs!

I have been buying furniture from Debbie for years and she is always so helpful, knowledgeable and a pleasure to work with! I’m a very indecisive person but she has always been very patient with me! I highly recommend asking for Debbie at Ashley in Medford.

This renewed our faith in customer service ... Jordan was amazing .. Thanks ... he's a credit to the store!

Debbie and the staff at Ashley furniture were helpful and attentive to all my needs. I was able to get great pricing on some furniture that I liked, and the staff made things smooth and easy to set up monthly payments. Thank you!

Jason was great. He didn’t pressure us or shame us for shopping in the “outlet” area. He just informed us of our options and took care of us.

Great experience buying a sectional through Jason!

Go see Jason and you won’t be disappointed. He’s low pressure, wildly helpful, and and honest guy that wants to help you get the furniture you need and want. Highly recommend.

John Keefe was very professional and helpful in our experience buying furniture at Ashley Furniture. We were pleased with the prices and customer service.

Great experience. John really knew what he was talking.

Leis was awesome! She made the experience fun and fast. Would ask for her again! Great sale!

Great

I always shop Ashley's Furniture its the best in the valley!! This time our sales associate John Keefe was the absolute Best 💯!! Would recommend him any time u need furniture!! He knows his products. Thanks for a great shopping experience John!!

I was able to get the recliner that I wanted. It will be delivered soon.

Wonderful experience! Left the store feeling confident, educated and excited about my purchase. Debbie is the absolute best!

Jason G was a great help along with the store manager Terry. Extremely helpful with no pressure. Very knowledgeable I highly recommend shopping here. We are repeat customers and will not be shopping anywhere else for home furnishings.

Wonderful support and information

John was very courteous, knowledgeable, and very friendly, he was a pleasure to do business with, Thank you Ashley for having a great employee 😊

Friendly and helpful. Made sure we got the best price on our bedroom furniture!!!

Great experience and Jarred P was so helpful and patient!

Just bought a tempurpedic bed from John. John has a thorough understanding with all the products in the showroom. He went above and beyond answering my questions and this was an overall pleasant experience shopping for this bed. I only buy my furniture at Ashley’s which is the Mercedes Benz of the furniture industry!

Jason was great

This was our 2nd purchase from Ashley’s Furniture and once again it was a great experience! The customer service was great and the whole process took very little time. We would highly recommend them for your furniture needs!

Lemis Bowker was great. She answered all my questions & when she didnt know the answer, she looked up the information. I feel that Ashley should give seniors a discount in delivery charge. It would also be a nice service to pick up the replaced furniture. They could donate whatever they picked up to a local restore facility.

Had an amazing sales experience with John (and Gentry!). We are looking forward to the delivery of our new couch, but I’ve felt very taken care of through the first part of this process. Thank you!

Debbie was wonderful!! Friendly, helpful and knowledgeable about what we purchased. Great experience !!!

John was a great sales guy— super knowledgeable & friendly, as was all of the staff. Best priced beds & fantastic deals in the store!

Ashley was going to be one of many stores I was destined to visit to find all that I needed, but thanks to Debbie Saxbury, I was able to get all that I needed in one stop. She was so informative and knowledgeable.

Store was clean, staged beautifully with knowledgeable staff. Liness with positive, polite and extremely helpful!! I enjoyed my shopping experience and will definitely be back.

We had a wonderful experience with our purchase at Ashley, Debbie was very knowledgeable, and listen to what we were wanting. We would highly recommend Debbie if you need any help with your future furniture projects.

They were Super helpful and not pushy.. gave me time to think an make sure it's what I wanted .. super easy to work with . They were great 👍

Thanks for working with me online and over the phone, thank you for being professional.

Ashley furniture is the best place in Medford OR to get all your home furniture. Edie is great staff, she makes the process of getting furniture easy and was very helpful. Thanks

Great service from the moment we walked into the store. The scheduling for delivery was a little tedious but they came through for us. Really happy with our purchase.

Friendly staff , knowledgeable with their product. I had found a deal on line and they honored it in store which saved me almost 50% of the cost . No hassle what so ever .

Went in to by a recliner , left buying a whole new living room set and glad I did.. my sales lady Edie was great ..

Jason Gatrel was very helpful in the process of purchasing our new couch and loveseat. He also never complained one bit when we walked around the entire store multiple times!

John was the mannnn! He hooked us up with exactly what we needed! Professional place! 12/10

We had a great experience with Jason Gatrel, he was very helpful helping us pick out the perfect mattress and couch. Highly recommend.

Lenis absolutely gave us 5 gold star service! She went above and beyond to help us find the PERFECT loveseat for my dad! Would definitely recommend this store!

John was very friendly & helpful!

John was very nice and helpful. He showed us lots of options. It was a good experience!

Excellent service today! I went in knowing I wanted a elec. Recliner semi soon.. today I was just looking... well John was extremely patient as I tried a lot of them out.. the recliner will be my primary sleep place and where I will spend most my time... I danced away with the perfect recliner for my needs!

John, helped us out so much. My daughter needs a recliner for medical needs and John went beyond the call and helped us choose quality at a fair price..Thank You John!

Good experience.

John was amazing and helped me so much!

John was very nice and helpful. He made it an easy process to pick out and purchase our sofa. I also appreciated how neat and tidy the store was and that non one harassed us the minute we walked in like in some other furniture stores.

I had the best experience ever! Ask for John, he's AMAZING! He goes out of his way to take care of his customers!

We had exceptional customer service in a friendly atmosphere.

Jason helped me find the cutest furniture...not pushy, Jason was knowledgeable, efficient and friendly.

Thank you to Jason G. for all his help when I was in the store purchasing furniture for my home. I appreciated the time he took to make the shopping experience enjoyable.

Toni was very helpful and quickly showed us the sofa we viewed online that we wanted. We easily purchased it after we saw it in store.

John was very helpful and helped us buy our couch quickly and without any hassle.

Friendly staff and not pushy.

We went to the Ashley store in Medford Oregon to buy 2 rocker recliners. We have gone to the store for years and the real reason is your representative Debbie Saxbury. She has sold us our couch, 2 chairs, and our bed with the lift. We have been pleased with everything and love the way Debbie approaches us and is not high pressure. So now we waited for Debbie to wait on us to buy our latest chairs. We would recommend her in a heart beat. She treats everyone the same way. She was worth waiting for. She's a great asset to Ashley store.

Great, fast, and friendly service!

Edie was nice to work with, no pressure. The transaction went smooth.

Very friendly, very helpful and great products

We were greeted with a friendly smile from Edie! We picked out the chofa and moved on to the mattress room. Being the Black Friday sale, select mattresses were 50% off. The one we chose was marked $1399.99. So the sale would bring it down to $700!! Except, we were told that the price I was seeing was already reflecting at 40% savings so they could only offer 10% more. There was no signage stating that the mattress was discounted. I spoke with a manager only to walk away with no answers. So we purchased the chofa and nothing else. Upon leaving I asked for the corporate phone number so I could complain. Exiting I chatted with Mike outside. He listened to my story and asked for an hour so he could figure out what had happened. Pulling up at home, (less than 10 minutes away) I got a call from Edie asking if I wanted a mattress for $700? Returning to pay for the mattress, I was greeted by the general manager, apologizing for what had taken place and that the signage was already being corrected. Had they not made this situation right, I’m not sure I would have ever purchased from Ashley again. Thank you, Edie and Mike for fighting for what was right! We love our new chofa and mattress!

Our experience at Ashley was excellent & this was primarily due to the fantastic customer service. Debbie was friendly, personable, and extremely knowledgeable about the product she was selling! We never felt pressured or like we were wasting her time; she was patient with us while we took our time deciding what we wanted. I will definitely send friends her way that are in the market for furniture.

We bought a beautiful couch from Ashley. I’m very excited to get it home. Our sales associate was great. She didn’t hound us but let us look around. When we had questions Lenis was there to help.

Edie was super easy to work with and there was no hard sell! I went to a different store and then came back to Ashley because the prices were the LOWEST!

Debbie was an incredible help! The store didn’t have the exact couch I was looking at online, but Debbie was able to show me something very similar so I could get a feel of what I would be getting. She gave me great information on how to properly care for the couch and got me the best deal she could. She made the whole experience of my first big couch purchase easy and exciting. The whole store was very welcoming and made me happy to be a new customer of theirs. I highly recommend purchasing from them in store.

We had a great experience with Ashley’s especially Debbie Saxbury she was very informative, knowledgeable and helpful. This is the second set of sofas we bought from Ashley’s Thanks Tom & Paula

Jacob was seriously helpful

Debbie, home furnishing specialist we met at the store was very professional and understanding of our needs. She dedicated all her time and expertise to help us find the right furnitures including sofa, dining table , outdoors table. I strongly recommend her , she definitely has a bulk of knowledge and know-how to get things done. Will visit again soon in the future!

Working with John was awesome. I couldn't have asked for a better salesman

John was super helpful during our entire experience, and I truly felt like he wanted to get the best deal possible for us.

Debbie was super helpful. I wasn't sure where to start only a slight idea of what I was looking for a price range. She showed me multiple options that would work and was patient.

We love working with Debbie Saxbury at Ashley Store. She is always so helpful and knowledgeable. She’s such a sweet person who truly cares about others. I look forward to stopping in anytime we need a piece of furniture for our home or our cabin. The selection and prices are always great.

Jason G helped us out with picking the right sectional and the service was great we are still waiting for the couch to ship but very content

John was super helpful and went out of his way to get the best deal possible for everything I needed! Highly recommend and will shop with him again!

I am very happy with my purchase experience, without a doubt i will return for my furniture needs.

Debbie is simply wonderful! She is honest, kind and patient. I will ONLY use her. Great personality and very knowledgeable!

We had a great experience here! Jason was the best! Would absolutely recommend going here to anyone!

Debbie was such a joy to work with! She is extremely knowledgeable, kind, and honest. She made our experience quick, and enjoyable. Absolutely recommend working with Debbie for your visit to Ashley.

TONI WAS FANTASTIC.

I have worked with Linus at Ashley's many many times. She is Knowledgeable, caring and conscience. I only work with her!!! Thanks Linus! Janice Harden

Amazing service! Our sales man was the best! We had him running all over and he had the best attitude and smiled the whole time!! He will be our go to for future visits!!

Great salesman, very helpful, knowledgeable. A very nice experience! Thank you!

It's hard to find a company these days with excellent customer service after a purchase. Debbie from Ashley's Furniture went far and beyond to provide us with amazing customer service. If you need new furniture, Debbie at Ashley 's is your sales person to assist you in your needs. Thank you Debbie for your five star service. The Herrera's

John did a great job getting us the oversized swivel chair we wanted. A truly honest salesman. We will be back. Thanks again, John!

We really appreciate Debbie Saxbury and her salesmanship. She's the best salesperson we have ever had dealings with. So thankful to have found her.

John is the freaking man!!!

I was very happy with the customer service I received! Jason was very helpful and got me the best deal for what I wanted and made it a very easy and fast process! I cannot wait for my furniture to arrive!

Edie was our sales associate. She was knowledgeable and efficient. It was pleasant working with her and we are satisfied by our experience.

Ashley is my new furniture store to shop at.The lady who helped us explain everything about the furniture we were looking for. She took time to listen to us and didn't push anything on us that we weren't interested in. She let us know what they had in stock. My husband and I was very happy with the experience. Even the person who helped with our financing was great. Glad we check there and shop there. It was an enjoyable time and great full for the ones who helped us.

ZERO CUSTOMER SERVICE. NO ONE IN THAT LOCATION CARES. THEY KEEP PROMISSING THEY WILL FIX THE ISSUES FOR OVER A YEAR AND NOTHING IS DONE.

Great service, quality product, and GREAT sales! Thanks!

Great Customer Care

John helped so much and made getting a new couch so easy!

Friendly accommodating sales personnel.

Salesmen was great! Not too pushy, he could have been much worse and I would have gotten annoyed. Not a huge fan of the door guy, was more concerned with his cell phone than the customers coming in the store. He had a bun, he was dressed nicely but didn’t seem to care about anyone coming in.

John was great to work with and he made my purchase super fun and easy. Thanks John!

I was incredibly pleased with the customer service at Ashley Furniture. John was very knowledgeable and was able to confidently answer any and all questions. I liked that he was not high pressure, he offered the best deal he could get for us, and the furniture we purchased is beautiful and well made. Jordan, the manager, also helped us with our final purchase and was so professional. He wanted us to be very satisfied, and he was a pleasure to work with. I would highly recommend Ashley Furniture. We can’t wait for our furniture to arrive! Which, I have to add, will be here in three weeks! This was without doubt a much better experience than we have had in the past from other furniture stores.

Jason G was very helpful.

Debbie was very helpful and knowledgeable about her product and showroom. She wouldn’t let me ride her knee scooter but she had us smiling the whole time and we got exactly what we wanted!

Jason G helped me when I've been running around town trying to find a simple frame for my bed, as soon as I walked into Ashley's he greeted me and helped me out and got me on my way as fast as I came

Edie wonderfully supported my hunt for the right stand up dresser for my current needs. She offered great suggestions and found me the perfect dresser. And with their current Sale, I was able to easily purchase a 2nd dresser and matching nightstand. Thank you for caring and working to find me the right items.

It’s was great and the sales lady Edie Was very very helpful thank you to Edie

The young men who delivered my mother’s furniture called me in advance. They set up the bed foundation and the frame and went one step further and moved my parents mattresses over to their new apartment for me! They were so courteous and respectful! I was over the moon! Good service! Great product! Thank you Ashley!

Jason was very helpful and knowledgeable on everything we needed today. Helped find the bed that best fit us fast and easy!! Go ask for Jason Gatrel.

We fiund exactly what we wanted, and our salesperson, Edie, was extremely helpful.

Huge place, fun to shop. We got a couch here from the nicest salesperson I’ve met: John Keefe. He went above and beyond for us, and was so kind. If you are looking for nice furniture, I recommend checking this place out. Ask for John, too.

John Keefe made our whole couch hunting situation so much easier. This was one of the best experiences I’ve had in retail stores. Thank you John!

John was very fast and efficient. He made sure to help us in between other costumers. Thank you!

John was fast and very helpful welcomed us when we walked in

Helped me find what I needed the moment I walked in! Also, helped me find the best deal possible! Thank you!

Toni was 5 stars all the way. Pleasant, knowledgeable, professional.

Ashley outlet staff went above and beyond to obtain special hinges that were no longer in stock. What they found fit perfectly. Thank you so very much. Bill and Linda Conn Talent, Oregon

My husband and I began our search for a couch we needed for our new home at Ashley Store + Outlet expecting to visit a number of stores before finding what we wanted. Walking in, I spotted a beautiful couch and headed straight towards the display while my husband was kindly greeted by Toni. Toni provided all the information we needed about the couch and worked with us on pricing. We mentioned we were also looking for a bedroom set and Toni suggested one in exactly our style. In less than half an hour, we successfully purchased and now own not only the perfect couch and matching loveseat but the beautiful bedroom set we needed as well. Thank you Ashley Store + Outlet and thank you Toni for making the process easy and enjoyable.

Jason was an amazing salesman. A great non-pushy, super patient person.

My fiance and I bought a loveseat and chair at Ashley. Jason was super helpful and knowledgeable about furniture. He helped us find the best pieces to suit our needs. Thanks Jason!

Found just what we wanted, lots of choices. Very nice salesman, no high pressure. Good experience.

Wonderful experience. I was intending on just window shopping but the friendly staff let me know about the sales and was very Personable. I’m so happy with my experience and would recommend them.

As soon as myself, my Sister and Brother-in-law entered the store we were greeted by Jason G who pushed me in my wheelchair all around the store looking for the sofas I had picked out online. Well, there wasn't my particular one but ones that were very close so I was satisfied at the touch and feel of the fabric and I knew the quality would be excellent as I've known many people who have purchased Ashley Furniture to know they were always satisfied. What an awesome store, awesome staff! Ashley Furniture has a new customer for life!

We love Ashley store and outlet of Medford and we have shopped there for years and will continue to do so!

John Keefe was the associate that helped me. He lead me to exactly what I told him I was looking for and the price range I was looking for. Excellent customer service. I was in and out within 30 minutes and I am so excited for my couch to be delivered. Everyone in the store was very nice.

Toni is the best! She is very informed about all the furniture. Show room is very nicely set up.

I had a terrible previous experience at this store and a salesman. However when I returned Toni welcomed me and was there for everything I needed. She was so helpful and great with communication. I even retuned the next day to buy more furniture from her, she was so great!

Your store and sells people are 👌

Jason G was very helpful and knowledgeable of the furniture in the store, exceptional customer service and very efficient

John did a great job!!

John is a rock star! Best furniture buying experience ever!

Jason G was more than helpful! From the time we walked in he helped and guided us to find the perfect couch and recliner. 🙌🙌

Great service sales person very knowledgeable

John was very knowledgeable, patient and helpful. We enjoyed the experience and are excited to get our furniture. He worked very hard to earn our business..

Very helpfull and friendly. Good deal maker.

John was very helpful, and kind. Helped us find the best mattress for my husband and myself.

It's my experience with Ashley that they do have good products from what I've purchased. I'm purchasing a dining set, haven't received yet so I'll see what the quality is.

Debbie S accommodated my needs and requests flawlessly

John was very helpful and enthusiastic

John was wonderful, I like that he didn’t follows us around but still checked on us.

Very friendly and helpful staff!

Jon was an amazing helper! Put us in the right direction. Didn’t push us, let us look on our own and make our own decisions. 10/10 recommend!!

Great personal service and it felt like it was a good family atmosphere

Came in to the store for the first time just to browse and ending up purchasing a reclining sectional that was fully customizable with Debbie. She was very knowledgeable and helpful with my purchase and will definitely be going back to her!

I was looking for a recliner, and found what I wanted at Ashley Furniture. Debbie at Ashley Store was able to order it for me at a great price. Thanks!

We were greeted immediately and the salesperson Gentry took a lot of time with us as we were making our decisions

Toni was great helping me in the store. She didn’t hover but was available to answer questions, look up information on various pieces of furniture, and was generally helpful.

Edie is awesome!

Very nice sales person. But, orders that take months to fulfill, still missing one kitchen chair, and our couch chair came damaged. Their prices are good, but honestly I would never buy anything from this store again.

Great Customer Service!!!

John was so friendly and found what we were looking for.

John was very helpful!

Very helpful and friendly, had just what I was looking for, thank you

We were Greeted by Jarred… Super nice guy… gave us room to shop .. but was available for Questions!! We bought a set that we absolutely love !! Jarred made it super easy to Purchase 😊 we even got a phone call on the way home saying that they owed us A few hundred dollars back because it was cheaper online !! Who Does That?? Thank you ASHLEY’s Home Store !’

Gentry was very helpful in guiding us to options for our furniture. He took the time to draw up several options on multiple pieces to fit what we wanted. Was refreshing to not feel pressured and we were able to take our time.

Toni was amazing very helpful with all the question that i had!!! It was a pleasure working with her.

Lenis at the Medford Ashley’s store was absolute the sweetest sales personnel I have ever worked with. My partner and I were so conflicted between two sets and she was there helping us through it all. She was extremely helpful and willing to help with any questions we had.

Jason was great to work with and listened to what we were looking for

Loved going to Ashley furniture!! The man John is so great at his job and makes you feel so comfortable and secured before making major decisions!

We have had the absolute WORST experience here so far.. The sales process was fantastic, they were great in the store and helped us find what we needed. That’s is where it has stopped. Upon delivery the couch was extremely dirty, they stripped multiple bolts on our kids new bed frames that weren’t even screwed in all the way and there was a puncture hole in the couch. Even the delivery people told us that they would probably just have to replace it. That they’d never seen it that bad. They told us that they would alert the store to the issue and that they would be in contact with us.. Well, it took my wife 3 days of calling, 2 messages left and then actually going down to the store to get somebody to contact us about it! On top of that, when they did contact us, they said they would send somebody out to try and fix the bolts and clean the couch. Ok, fine. So those people came today, they did fix the bolts, but when they got to the couch they said there was no way they could get that off after trying to clean it, they said they would have to be replaced especially since there was a puncture hole. They again said they would alert the store and have somebody contact us. When that person contacted us, their resolution was to order more fabric, cut the couch and patch it with new fabric.. What?!.. We came in and spent thousands of dollars on this couch, even bought the 5 year warranty, and it was DELIVERED defective and they will not even replace it! This is not just one minor stain but mutliple stains that will not come out on multiple different parts with a puncture hole.. I don’t want a patched couch that I just paid thousands for.. I came in expecting to get a new couch, in new condition, and we shouldn’t have to fight to get what we paid for.. If I wanted a dirty couch with a hole in it, we could have paid far less.. This has just been the worst and I’ve always had good experiences here.. We’ve bought many of things from this store specifically and nothing has ever been wrong. Now the one time something is wrong, through no fault of our own, I expected a painless experience. Boy was I wrong…

Overall very pleased

Jason was amazing sales person

We are very happy we went to Ashley this weekend. We found just what we’ve been looking for. The outdoor furniture John showed us is perfect for our deck! There was a sale so we got the set for way less than original price. It will arrive in a week and we can’t wait to enjoy sitting on the deck and entertaining.

Jason did a very good job We are pleased with our purchase

Jason is super nice and very good at explaining things in a way you can understand and helpful with the whole process.

We were very pleased with the customer service we had today with Jason Gatrel. He was very polite, knowledgeable, and helpful. We will definitely be returning to look other things to furnish our home.

We had a great experience at Ashley store in Medford. Experienced and helpful personnel, especially Edie.

Buyers Beware. The protection plan is a scam. Do not buy a couch based on the ease ability of the protection plan. The salesmen will try to sell you a couch based on the protection plan, however you will be very un-happy when you then need to use the protection plan provided by Ashley. You will be much happier purchasing your dream couch from a local company with an in-house warranty. Also, they will tell you that you can get a completely new couch under the warranty if something happens to your couch and this is a lie.

Do not get the protection plan. It is a joke. Also do not buy a couch based on the protection plan they sell you.

Good selection and wonderful service, can't ask for much more than that.

The purchasing experience at the store in Medford was great. Edie was helpful but not pushy. But I was told my couch would take 7-10 days to be delivered and it is now day 16. After multiple calls to the store and then being directed to call their warehouse, I am still unsure to when my couch will be here. SUPER frustrating when no one knows. Will probably be my last time buying from Ashley unfortunately.

John was fantastic! We got everything we wanted and more and felt like we got an excellent price! From the minute we walked in John was extremely helpful and understanding of our needs, he showed us lots of options and was very flexible even through our indecisiveness. He gave us space to talk but was right there when we needed him. He showed us so many different variations, how each material was different and which was good for what and made sure that we got the best deal with best furniture that worked for us! He was extremely relatable and easy to talk too, we didn’t feel like we were being pushed into anything like at other furniture stores! It just felt like he was willing to go above and beyond to make sure everything was perfect for what we wanted. John was great and the entire team there is awesome! We will definitely be back to John for future purchases!

We came into Ashley Furniture looking for the perfect sectional and a couple Twin beds for our 2 boys, and John Keefe exceeded our expectations!! We came in at 6pm with 3 kids and are getting everything we need (couch & 2 bed frame panels) and was able to leave within an hour and still make it to dinner! I definitely recommend working with John if you’re looking to find what you like, for the price you want, and the quality you need! 👍🏼👍🏼

We had a great experience.

John the salesman was informative and great to work with

No pressure sales staff. I highly recommend John. We had gone in numerous times and we finally made the decision to buy the couch set we keep going back to over and over for the past 6 months.