Ashley Store + Outlet | Medford, OR 97504

Great customer service. Grant helped us get a good deal!

Found the perfect couch for our family with the wonderful help of the staff. We bought our custom order couch from Debbie who was wonderful, knowledgable and patient with our indecision. The store itself is laid out well and has something for everyone. Purchase was easy and painfree. I appreciate buying from a company that has been around and has a rich history. It comes with great warrenties etc I would not expect from a smaller business.

Debbie Saxbury was a pleasure to work with she is friendley not pushy and showed me just what i was looking for.Will definitley seek her out if i need more furniture.

Debbie Saxbury is excellent! She really works hard to get you the furniture you need. She the time to have me get the correct lift chair that fit me. Have bought several furniture from her and have always been very satisfied!

Knowledgeable sales person great value for my king-size mattress. I would buy from them again

My partner and I had the best experience working with Grant at this Ashley location. I cannot recommend them enough, especially if you catch them during a holiday sale for those discounts! My partner and I shopped around all the local new and used furniture stores in Medford and nothing matched up to the quality or the prices offered at Ashley. Furniture shopping can be difficult, as its hard to commit to something you will likely own for some time to come, but you only sit in for a little while. My partner wanted to sit several times and for a good while to ensure he wanted the sofa we picked out and at no point were were hurried, or pushed, or made to feel pressured to make any purchase. We truly felt supported and we feel so confident in our purchase because of that experience. If you want the best experience and the kind of salesman you're always hoping to work with, request Grant. Start to finish he went above and beyond to make sure we got what we needed as well as ensured our wallets were happy too! If you are looking to get a great deal, beautiful furniture and a sales experience that doesn't leave you dreading coming in, I cannot recommend Grant highly enough. Thank you Ashley Furniture, and BIG thank you to Grant!

Mike and his team were great. Professional and knowledgeable. Got all of our questions answered and delivery happened sooner than expected. We got our last couch from Ashley over 10 years ago and will continue to do so.

We were greeted by a lovely sales representative named Toni. She completely had our best interest at heart during our whole shopping experience and she intuited ideas for us we didn’t realize we should consider. When we left the store we were both so excited, delighted and continued to talk about how wonderful Toni is at her job. 5 Stars ⭐️ for a job well done! 👍

The shopping experience was great. Just waiting for my furniture to arrive and be delivered.

Excellent knowledge od the furniture. Easy to work with.

The furniture options were beautiful and top quality! Ashley & Jason were extremely kind and helpful. I was a pain to deal with. Needed lots of furniture and very indecisive… Plus had a ton of kids with me for hours in the store and they were very patient. Will definitely be a repeat customer.

I got what I wanted, in a timely manner. If the employees were a bit better I would have rated a 4.

Jason G. was an excellent salesperson. He answered dozen of questions, showed at least 8 different mattresses and 5 different bed sets. In the end, I got exactly what I wanted, at the price I could afford. Thank you Jason G and Ashley's.

Jason was kind, helpful, outstanding and humorous. Perfect combination. Highly recommend him and Ashley Store.

Jason did a great job in helping me pick out exactly what sectional I wanted. He made it so easy and the check out process was quick and I felt good about all the answers I was given to my questions.

Grant was very helpful and provided great service

Jason was fantastic. He listened to our needs and delivered with several possible mattresses. We found the perfect mattress. Thank you Jason

Ashley was fantastic! Very helpful and informative.

Jason was great.

The sales people were very helpful and awesome I would recommend this store to everyone 5 star all the way thank you you all are awesome 😎

(Translated by Google) Everyone is very friendly and has good service, plus they have the best for your home. (Original) Muy amables todos y buen servicio , ademas de que tienen lo mejor para tu hogar

Ashley went above and beyond to make sure I was happy with my purchase. She made sure everything was in perfect order with the price match and made sure I completely understood everything by answering all of questions. I left the store feeling completely satisfied.

Jason Gatrel, our sales representative, did a fantastic job at showing us exactly what we were looking for in a powered recliner and sofa set. Was very informative and incredibly helpful. Made our purchase with our furniture set and montage protection plan easy and simple to understand. We’re very excited to receive our furniture and thankful for his expertise. Thank you so very much, Doug and Pam DuLong 5/27/24 Happy Memorial Day 🇺🇸🇺🇸

Toni was absolutely amazing in helping us pick furniture out for our new home. I highly recommend her!

Jason G was friendly answer all are questions highly recommend

Jason was awesome in trying to help me make the best selection for my needs.

Great job by Grsnt. Listened to us and showed up what we asked. Thanks!

Grant was very helpful & answered all of our questions. Showed us great customer service. Thank you Grant!

Jason G was Very helpful, friendly,and didn't push to purchase or Rush me. Even sat on the couch with me to get a idea what it would be like to have others sitting on it since i was only getting the lounge and one armed piece, I'm excited to get these pieces, Hope to get many years out of them, Thank again 😃😃😃

Excellent customer service from Jason!

We were looking for the perfect couch and Debbie helped us find just the one. We normally don't need sales people but we felt right at home with Debbie and she took us to every couch that fit our description, sat with us, said the honest pros and cons of each one and we really appreciated her help. I would definitely go back to Ashley, they have a large selection. Ask for Debbie!

Jason G was very patient and helped greatly!

Jason was awesome!!! So helpful and patient with us!

Jason G. is Awsome, So Nice, Infirmative, went way out of his way to help us! Has Excellent taste and a Awsome Decorater! It’s hard to find good people to work for you and do the job right, I’ve had businesses before. Jason is one of a kind, please do something for him to let him know you appreciate how hard he works, I totally believe in that. Again, Jason Gatrel is phenomenal really really helped. Thank you so much. We bought our first set of furniture here, now we bought another set, will keep coming back. Thank you Jessy Folmer and Mike Brown.

I had a great experience at Ashley in Medford! Jason G. was super knowledgeable and efficient. My family and I found the perfect fit for furniture needed in our new place with Jason’s guidance and expertise.

We’ve known Debby Saxbury for quite sometime and requested her help when we walked in the store. Debby was most helpful. The store did not have the particular item we were looking for so she helped order it for us after showing us a similar product that had the same finish. Debby is low key, no high pressure but very knowledgeable about product. We recommend her when looking for something at Ashley’s Furniture. Jerry & Zellah Swartsley. Phoenix Oregon

Nice outlet section.

Worst experience ever buying a couch. Approved me for a loan on a sold discontinued couch but waited until after to tell me. After over an hour of looking for a LEATHER couch. The salesman found one online, come to find out after ordering it’s 100% faux leather. He also said because of them trying to sell me a sold couch he would throw in a 5 year warranty. He actually just charged me full price for it and when I went back and asked he said he discounted the couch to make up for it. Went online and he actually overcharged me almost $100 each which they honored the price match after the fact but was still charged for warranty. Also kept treating me like I couldn’t afford a leather couch when I repeatedly said the price isn’t an issue. Said the faux leather is better trying to convince me to just stick with the cheaper couch. I was set on getting leather and he completely ruined everything and now I’m stuck with a $3,400 set of couches that won’t last more than a year. According to him faux leather lasts 7-10 years with pets and kids. Felt worse than a car dealer ship.

Leena was very helpful and informative

No pressure buying!! The salesperson was wonderful in answering questions!

Happy with the purchase!

Very helpful staff. Very happy with the service.

Fantastic staff! Was in and out 15 minutes! Great shopping experience! Nice furniture selection too!

Saturday my brother and I went to Ashley’s Medford and bought a really nice couch from the scratch and dent section. No scratches and no dents. Really nice soft chenille in a really pretty grey blue. And comfortable to sit on. I can’t wait to see it in my home this week. Great price too.

My husband and I had been shopping around local furniture stores for a new bedroom set and mattress and couldn’t find our perfect set. We then decided to check one last place before resorting to shopping online, and landed here! Besides the variety of high quality furniture, their employees have top notch customer service! Leena who helped us finalize our purchase was very helpful and personable. Thank you for all your help Leena, you were great to work with! -Laura & Jorge

Jason G. Was a great help today! Fast and friendly service!

Awesome service, jason helped me through everything professionally and fast. Keep doing what yall are doing!

Very polite ,friendly and knowledgeable.

Went in looking for a bed and Toni made it easy! She asked a few questions and found what I was looking for. Thanks for the awesome service!

Store doesn't have right away inventory, everything we wanted was gonna take a couple days to receive to pick up. Then the sales rep, felt like she was stalking us throughout the store, and didn't have good people skills.

Good experience very nice facility and nicely stocked (except for our sectional) our 2 week new sales rep was pleasant and professional and responded well in our negotiations, Thanks Leena

Went into the store with the intention to browse around for a potential new couch. We had Jason G greet us as soon as we walked in and he helped us look around as well as answer any questions or concerns we had. We ended up choosing the perfect couch for our home, As well as a new mattress for my bad back. Along with a couple extra goodies. Jason G was very polite and went above and beyond to make sure that we were satisfied with what we got.

Gentry was very helpful and extremely patient while I made a decision on the furniture I wanted to buy. Definitely recommend his services and Ashley Furniture!

Ordered my daughter a new bed & nightstand the delivery was about a week late and then when set up I went to take a look and noticed the foot board was dented and then 1 piece of wood missing and they didn't say a word just left so I had to call set up getting a new one which took another 2 weeks to come in and then another half week to get on schedule to swap out. The delivery charge is something like $169 and they didn't really offer to do anything to fix it so I said I think I should get back half the fee for all the problems and then they said only would be willing to give me $50 back. Definitely don't let them leave before checking the furniture.

Everyone is very helpful and friendly then it all stops after the purchase. We will not buy from here again, no return calls even from management so we had to walk back into the store. The store sent the replacement part to our house and we haven't heard from them since. Lousy service!

After going to three or four other furniture places, we finally walked in and found what we wanted at Ashley‘s. We were told that was the place to go and Jason. Fantastic sales rep, answered all questions and took good care of us. We will be back for our other furniture needs, love my new sofa

I finally decided to go look for a couch and I went to Ashley home furnishing. And got to see somebody that I haven't seen for a long time. Her name is Debbie Saxibury. She is fantastic when an experience. We had a lot of fun looking and talking. You should go and check it out and ask for Debbie. .

Satisfied customer. Very helpful and knowledgeable staff.

Edie was an absolute pleasure to work with. She was so helpful and such a joy. I would definitely recommend and work with her again.

We purchased a new sofa for our playroom a week ago and everyone here was so friendly and helpful! The selection was amazing!! We found exactly what we wanted quickly and the staff helped us with the finance paperwork and we were back out the door all within 30 minutes. We picked up our sofa a few hours later and they had it ready and waiting for us. Will definitely return and we are ready for more things! Thanks so much guys!

Ashley Home Furniture, alongside Debbie Saxbury, form an exceptional team. My encounter with Debbie was truly delightful. She exemplifies professionalism and prioritizes client satisfaction above all else. What sets her apart is her ability to cultivate a warm and welcoming atmosphere; stepping in as a stranger, you invariably depart feeling like a cherished friend.

Debbie Saxbury and Ashley Furniture are the best! Debbie helped us find exactly what we needed! We highly recommend Debbie at Ashley for all your furniture needs!

I love shopping at Ashley Furniture! When I bought my condo in Central Point, I furnished my living room & dining room with furniture from Ashley. Debbie Saxbury is so knowledgable with buying the style of furniture you want. I highly recommend Debbie and Ashley Furniture.

We got our furniture from Debbie Saxbury almost 4 years ago and it’s held up great through lots of kids great big dog and lots and lots of people visit in our house Just wanted to give a thumbs up to Debbie Saxbury if you need any new furniture, she’ll head you in the right direction

Debbie Saxbury has always given us excellent service. Very happy with the bedroom dressers we bought and the leather recliner and ottoman.

Friendly, professional and courteous staff checked on us as we casually sat in as much wonderful furniture as we needed. We quickly found well built, competitively priced furniture. Edie was a blessing to work with on the purchase of our choices. Thank you Ashley Furniture.

Debbie was a great help, she found exactly what we were looking for 10/10!!

I was greeted by Debbie who was wonderful she helped me find exactly what I came in for, she was helpful , kind and knowledgeable !! I'm excited to get the items I ordered ! Thank you Debbie for being so awesome !

Edie was so helpful and found us our perfect sectional! She was very attentive and efficient. We really enjoyed our search at Ashley. They made it easy!

Debbie helped us and she was very nice. She helped me with my boys! My three-year-old called her grandma 🥰 and he loved her! Debbie made the purchase of our new couch a very pleasant experience for me and my boys.

Edie was fantastic and professional. She made sure to get us what we were looking for in the time frame needed.

Great service I got exactly what I wanted for a low price and sooner delivery than expected

Got a new couch

Super friendly staff. Our furniture was in stock so it was delivered in just 2 days! The experience all around was great! Thank you to the delivery guys, Jason and the sweet lady! Thanks to the finance guy too! The only bummer is if you’re self employed you don’t get their in house financing and gotta use Progressive financing. We love our new couch n loveseat so far though!

Jordan was our sales representative and we could not be more pleased. Very knowledgeable about his products. We had gone to 2 other stores, where we were brushed off. We highly recommend asking for Jordan

Awesome furniture, great selection, and friendly, helpful, and never pushy sales staff. Edie was amazing throughout the entire process!

Ashley in Medford has a great selection of beautiful furnishings for everyone. Many styles to choose from. Rugs too. Staff is very friendly and the prices are great. Got a great new couch and a bed.

Jordan was kind and showed us multiple couches and told us the benefits of each couch we looked at.

Very pleasant experience.Edie was amazing, listened to what we wanted, what our budget was and even found us something that we wanted at another store that I said was way over priced at that store (Gates in Grants Pass), same piece was more affordable through Ashley. Can't wait to get it

Every one is always so helpful! I always leave happy and satisfied with what I buy ☺️

Bought a sectional from the clearance section in the back. Sales person was helpful. Arrival tme was earlier than was told at purchase date. Very happy with our new purchase.

Prompt service

I was told by my local Ashley store about the outlet and how great it was. It was in a back room and not much of a selection when I went. Very disappointing. Not worth the trip. There was a nice selection of furniture on the main floor, just not what we were looking for

John did a great job

Good service. No pressure.

wonderful

LOVE this store! They have the BEST customer service and sales staff! Highly recommend buying furniture from this location. AND it is locally owned. They have a solid selection of choices. Beautiful and clean showroom. They will honor their company's website prices, but several items are actually lower in price than the website.

Debbie Saxbury was so very nice! She was very informative in suggesting the type if recliner I needed for my body, and knew about the products Best of all, she never pressured us.

If you want a great no pressure shopping experience I highly recommend asking for Mike Mellas. Super friendly, straight forward and most helpful to what we were looking for. Best shopping experience yet!!

Jason at Ashley Furniture was great to us and made our experience shopping for a new couch exciting and positive. He took time to compare different couches, point out things we would not have seen, and compare prices and also help get us the best price!

Jason was a great help and lead us to the perfect couch that fit our needs!

I have been buying furniture from Debbie for years and she is always so helpful, knowledgeable and a pleasure to work with! I’m a very indecisive person but she has always been very patient with me! I highly recommend asking for Debbie at Ashley in Medford.

This renewed our faith in customer service ... Jordan was amazing .. Thanks ... he's a credit to the store!

Debbie and the staff at Ashley furniture were helpful and attentive to all my needs. I was able to get great pricing on some furniture that I liked, and the staff made things smooth and easy to set up monthly payments. Thank you!

Jason was great. He didn’t pressure us or shame us for shopping in the “outlet” area. He just informed us of our options and took care of us.

Great experience buying a sectional through Jason!

Go see Jason and you won’t be disappointed. He’s low pressure, wildly helpful, and and honest guy that wants to help you get the furniture you need and want. Highly recommend.

John Keefe was very professional and helpful in our experience buying furniture at Ashley Furniture. We were pleased with the prices and customer service.

Great experience. John really knew what he was talking.

Leis was awesome! She made the experience fun and fast. Would ask for her again! Great sale!

Great

I always shop Ashley's Furniture its the best in the valley!! This time our sales associate John Keefe was the absolute Best 💯!! Would recommend him any time u need furniture!! He knows his products. Thanks for a great shopping experience John!!

I was able to get the recliner that I wanted. It will be delivered soon.

Wonderful experience! Left the store feeling confident, educated and excited about my purchase. Debbie is the absolute best!

Jason G was a great help along with the store manager Terry. Extremely helpful with no pressure. Very knowledgeable I highly recommend shopping here. We are repeat customers and will not be shopping anywhere else for home furnishings.

Wonderful support and information

John was very courteous, knowledgeable, and very friendly, he was a pleasure to do business with, Thank you Ashley for having a great employee 😊

Friendly and helpful. Made sure we got the best price on our bedroom furniture!!!

Great experience and Jarred P was so helpful and patient!

Just bought a tempurpedic bed from John. John has a thorough understanding with all the products in the showroom. He went above and beyond answering my questions and this was an overall pleasant experience shopping for this bed. I only buy my furniture at Ashley’s which is the Mercedes Benz of the furniture industry!

Jason was great

This was our 2nd purchase from Ashley’s Furniture and once again it was a great experience! The customer service was great and the whole process took very little time. We would highly recommend them for your furniture needs!

Lemis Bowker was great. She answered all my questions & when she didnt know the answer, she looked up the information. I feel that Ashley should give seniors a discount in delivery charge. It would also be a nice service to pick up the replaced furniture. They could donate whatever they picked up to a local restore facility.

Had an amazing sales experience with John (and Gentry!). We are looking forward to the delivery of our new couch, but I’ve felt very taken care of through the first part of this process. Thank you!

Debbie was wonderful!! Friendly, helpful and knowledgeable about what we purchased. Great experience !!!

John was a great sales guy— super knowledgeable & friendly, as was all of the staff. Best priced beds & fantastic deals in the store!

Ashley was going to be one of many stores I was destined to visit to find all that I needed, but thanks to Debbie Saxbury, I was able to get all that I needed in one stop. She was so informative and knowledgeable.

Store was clean, staged beautifully with knowledgeable staff. Liness with positive, polite and extremely helpful!! I enjoyed my shopping experience and will definitely be back.

We had a wonderful experience with our purchase at Ashley, Debbie was very knowledgeable, and listen to what we were wanting. We would highly recommend Debbie if you need any help with your future furniture projects.

They were Super helpful and not pushy.. gave me time to think an make sure it's what I wanted .. super easy to work with . They were great 👍

Thanks for working with me online and over the phone, thank you for being professional.

Ashley furniture is the best place in Medford OR to get all your home furniture. Edie is great staff, she makes the process of getting furniture easy and was very helpful. Thanks

Great service from the moment we walked into the store. The scheduling for delivery was a little tedious but they came through for us. Really happy with our purchase.

Friendly staff , knowledgeable with their product. I had found a deal on line and they honored it in store which saved me almost 50% of the cost . No hassle what so ever .

Went in to by a recliner , left buying a whole new living room set and glad I did.. my sales lady Edie was great ..

Jason Gatrel was very helpful in the process of purchasing our new couch and loveseat. He also never complained one bit when we walked around the entire store multiple times!

John was the mannnn! He hooked us up with exactly what we needed! Professional place! 12/10

We had a great experience with Jason Gatrel, he was very helpful helping us pick out the perfect mattress and couch. Highly recommend.

Lenis absolutely gave us 5 gold star service! She went above and beyond to help us find the PERFECT loveseat for my dad! Would definitely recommend this store!

John was very friendly & helpful!

John was very nice and helpful. He showed us lots of options. It was a good experience!

Excellent service today! I went in knowing I wanted a elec. Recliner semi soon.. today I was just looking... well John was extremely patient as I tried a lot of them out.. the recliner will be my primary sleep place and where I will spend most my time... I danced away with the perfect recliner for my needs!

John, helped us out so much. My daughter needs a recliner for medical needs and John went beyond the call and helped us choose quality at a fair price..Thank You John!

Good experience.

John was amazing and helped me so much!

John was very nice and helpful. He made it an easy process to pick out and purchase our sofa. I also appreciated how neat and tidy the store was and that non one harassed us the minute we walked in like in some other furniture stores.

I had the best experience ever! Ask for John, he's AMAZING! He goes out of his way to take care of his customers!

We had exceptional customer service in a friendly atmosphere.

Jason helped me find the cutest furniture...not pushy, Jason was knowledgeable, efficient and friendly.

Thank you to Jason G. for all his help when I was in the store purchasing furniture for my home. I appreciated the time he took to make the shopping experience enjoyable.

Toni was very helpful and quickly showed us the sofa we viewed online that we wanted. We easily purchased it after we saw it in store.

John was very helpful and helped us buy our couch quickly and without any hassle.

Friendly staff and not pushy.

We went to the Ashley store in Medford Oregon to buy 2 rocker recliners. We have gone to the store for years and the real reason is your representative Debbie Saxbury. She has sold us our couch, 2 chairs, and our bed with the lift. We have been pleased with everything and love the way Debbie approaches us and is not high pressure. So now we waited for Debbie to wait on us to buy our latest chairs. We would recommend her in a heart beat. She treats everyone the same way. She was worth waiting for. She's a great asset to Ashley store.

Great, fast, and friendly service!

Edie was nice to work with, no pressure. The transaction went smooth.

Very friendly, very helpful and great products

We were greeted with a friendly smile from Edie! We picked out the chofa and moved on to the mattress room. Being the Black Friday sale, select mattresses were 50% off. The one we chose was marked $1399.99. So the sale would bring it down to $700!! Except, we were told that the price I was seeing was already reflecting at 40% savings so they could only offer 10% more. There was no signage stating that the mattress was discounted. I spoke with a manager only to walk away with no answers. So we purchased the chofa and nothing else. Upon leaving I asked for the corporate phone number so I could complain. Exiting I chatted with Mike outside. He listened to my story and asked for an hour so he could figure out what had happened. Pulling up at home, (less than 10 minutes away) I got a call from Edie asking if I wanted a mattress for $700? Returning to pay for the mattress, I was greeted by the general manager, apologizing for what had taken place and that the signage was already being corrected. Had they not made this situation right, I’m not sure I would have ever purchased from Ashley again. Thank you, Edie and Mike for fighting for what was right! We love our new chofa and mattress!

Our experience at Ashley was excellent & this was primarily due to the fantastic customer service. Debbie was friendly, personable, and extremely knowledgeable about the product she was selling! We never felt pressured or like we were wasting her time; she was patient with us while we took our time deciding what we wanted. I will definitely send friends her way that are in the market for furniture.

We bought a beautiful couch from Ashley. I’m very excited to get it home. Our sales associate was great. She didn’t hound us but let us look around. When we had questions Lenis was there to help.

Edie was super easy to work with and there was no hard sell! I went to a different store and then came back to Ashley because the prices were the LOWEST!

Debbie was an incredible help! The store didn’t have the exact couch I was looking at online, but Debbie was able to show me something very similar so I could get a feel of what I would be getting. She gave me great information on how to properly care for the couch and got me the best deal she could. She made the whole experience of my first big couch purchase easy and exciting. The whole store was very welcoming and made me happy to be a new customer of theirs. I highly recommend purchasing from them in store.

We had a great experience with Ashley’s especially Debbie Saxbury she was very informative, knowledgeable and helpful. This is the second set of sofas we bought from Ashley’s Thanks Tom & Paula

Jacob was seriously helpful

Debbie, home furnishing specialist we met at the store was very professional and understanding of our needs. She dedicated all her time and expertise to help us find the right furnitures including sofa, dining table , outdoors table. I strongly recommend her , she definitely has a bulk of knowledge and know-how to get things done. Will visit again soon in the future!

Working with John was awesome. I couldn't have asked for a better salesman

John was super helpful during our entire experience, and I truly felt like he wanted to get the best deal possible for us.

Debbie was super helpful. I wasn't sure where to start only a slight idea of what I was looking for a price range. She showed me multiple options that would work and was patient.

We love working with Debbie Saxbury at Ashley Store. She is always so helpful and knowledgeable. She’s such a sweet person who truly cares about others. I look forward to stopping in anytime we need a piece of furniture for our home or our cabin. The selection and prices are always great.

Jason G helped us out with picking the right sectional and the service was great we are still waiting for the couch to ship but very content

John was super helpful and went out of his way to get the best deal possible for everything I needed! Highly recommend and will shop with him again!

I am very happy with my purchase experience, without a doubt i will return for my furniture needs.

Debbie is simply wonderful! She is honest, kind and patient. I will ONLY use her. Great personality and very knowledgeable!

We had a great experience here! Jason was the best! Would absolutely recommend going here to anyone!

Debbie was such a joy to work with! She is extremely knowledgeable, kind, and honest. She made our experience quick, and enjoyable. Absolutely recommend working with Debbie for your visit to Ashley.

TONI WAS FANTASTIC.

Amazing service! Our sales man was the best! We had him running all over and he had the best attitude and smiled the whole time!! He will be our go to for future visits!!

Great salesman, very helpful, knowledgeable. A very nice experience! Thank you!

It's hard to find a company these days with excellent customer service after a purchase. Debbie from Ashley's Furniture went far and beyond to provide us with amazing customer service. If you need new furniture, Debbie at Ashley 's is your sales person to assist you in your needs. Thank you Debbie for your five star service. The Herrera's

John did a great job getting us the oversized swivel chair we wanted. A truly honest salesman. We will be back. Thanks again, John!

We really appreciate Debbie Saxbury and her salesmanship. She's the best salesperson we have ever had dealings with. So thankful to have found her.

John is the freaking man!!!

I was very happy with the customer service I received! Jason was very helpful and got me the best deal for what I wanted and made it a very easy and fast process! I cannot wait for my furniture to arrive!

Edie was our sales associate. She was knowledgeable and efficient. It was pleasant working with her and we are satisfied by our experience.

Ashley is my new furniture store to shop at.The lady who helped us explain everything about the furniture we were looking for. She took time to listen to us and didn't push anything on us that we weren't interested in. She let us know what they had in stock. My husband and I was very happy with the experience. Even the person who helped with our financing was great. Glad we check there and shop there. It was an enjoyable time and great full for the ones who helped us.

ZERO CUSTOMER SERVICE. NO ONE IN THAT LOCATION CARES. THEY KEEP PROMISSING THEY WILL FIX THE ISSUES FOR OVER A YEAR AND NOTHING IS DONE.

Great service, quality product, and GREAT sales! Thanks!

Great Customer Care

John helped so much and made getting a new couch so easy!

Friendly accommodating sales personnel.

Salesmen was great! Not too pushy, he could have been much worse and I would have gotten annoyed. Not a huge fan of the door guy, was more concerned with his cell phone than the customers coming in the store. He had a bun, he was dressed nicely but didn’t seem to care about anyone coming in.

John was great to work with and he made my purchase super fun and easy. Thanks John!

I was incredibly pleased with the customer service at Ashley Furniture. John was very knowledgeable and was able to confidently answer any and all questions. I liked that he was not high pressure, he offered the best deal he could get for us, and the furniture we purchased is beautiful and well made. Jordan, the manager, also helped us with our final purchase and was so professional. He wanted us to be very satisfied, and he was a pleasure to work with. I would highly recommend Ashley Furniture. We can’t wait for our furniture to arrive! Which, I have to add, will be here in three weeks! This was without doubt a much better experience than we have had in the past from other furniture stores.

Jason G was very helpful.

Debbie was very helpful and knowledgeable about her product and showroom. She wouldn’t let me ride her knee scooter but she had us smiling the whole time and we got exactly what we wanted!

Jason G helped me when I've been running around town trying to find a simple frame for my bed, as soon as I walked into Ashley's he greeted me and helped me out and got me on my way as fast as I came

Edie wonderfully supported my hunt for the right stand up dresser for my current needs. She offered great suggestions and found me the perfect dresser. And with their current Sale, I was able to easily purchase a 2nd dresser and matching nightstand. Thank you for caring and working to find me the right items.

It’s was great and the sales lady Edie Was very very helpful thank you to Edie

The young men who delivered my mother’s furniture called me in advance. They set up the bed foundation and the frame and went one step further and moved my parents mattresses over to their new apartment for me! They were so courteous and respectful! I was over the moon! Good service! Great product! Thank you Ashley!

Jason was very helpful and knowledgeable on everything we needed today. Helped find the bed that best fit us fast and easy!! Go ask for Jason Gatrel.

We fiund exactly what we wanted, and our salesperson, Edie, was extremely helpful.

Huge place, fun to shop. We got a couch here from the nicest salesperson I’ve met: John Keefe. He went above and beyond for us, and was so kind. If you are looking for nice furniture, I recommend checking this place out. Ask for John, too.

John Keefe made our whole couch hunting situation so much easier. This was one of the best experiences I’ve had in retail stores. Thank you John!

John was very fast and efficient. He made sure to help us in between other costumers. Thank you!

John was fast and very helpful welcomed us when we walked in

Helped me find what I needed the moment I walked in! Also, helped me find the best deal possible! Thank you!

Toni was 5 stars all the way. Pleasant, knowledgeable, professional.

Ashley outlet staff went above and beyond to obtain special hinges that were no longer in stock. What they found fit perfectly. Thank you so very much. Bill and Linda Conn Talent, Oregon

My husband and I began our search for a couch we needed for our new home at Ashley Store + Outlet expecting to visit a number of stores before finding what we wanted. Walking in, I spotted a beautiful couch and headed straight towards the display while my husband was kindly greeted by Toni. Toni provided all the information we needed about the couch and worked with us on pricing. We mentioned we were also looking for a bedroom set and Toni suggested one in exactly our style. In less than half an hour, we successfully purchased and now own not only the perfect couch and matching loveseat but the beautiful bedroom set we needed as well. Thank you Ashley Store + Outlet and thank you Toni for making the process easy and enjoyable.

Jason was an amazing salesman. A great non-pushy, super patient person.

My fiance and I bought a loveseat and chair at Ashley. Jason was super helpful and knowledgeable about furniture. He helped us find the best pieces to suit our needs. Thanks Jason!

Found just what we wanted, lots of choices. Very nice salesman, no high pressure. Good experience.

Wonderful experience. I was intending on just window shopping but the friendly staff let me know about the sales and was very Personable. I’m so happy with my experience and would recommend them.

As soon as myself, my Sister and Brother-in-law entered the store we were greeted by Jason G who pushed me in my wheelchair all around the store looking for the sofas I had picked out online. Well, there wasn't my particular one but ones that were very close so I was satisfied at the touch and feel of the fabric and I knew the quality would be excellent as I've known many people who have purchased Ashley Furniture to know they were always satisfied. What an awesome store, awesome staff! Ashley Furniture has a new customer for life!

We love Ashley store and outlet of Medford and we have shopped there for years and will continue to do so!

John Keefe was the associate that helped me. He lead me to exactly what I told him I was looking for and the price range I was looking for. Excellent customer service. I was in and out within 30 minutes and I am so excited for my couch to be delivered. Everyone in the store was very nice.

Toni is the best! She is very informed about all the furniture. Show room is very nicely set up.

I had a terrible previous experience at this store and a salesman. However when I returned Toni welcomed me and was there for everything I needed. She was so helpful and great with communication. I even retuned the next day to buy more furniture from her, she was so great!

Your store and sells people are 👌

Jason G was very helpful and knowledgeable of the furniture in the store, exceptional customer service and very efficient

John did a great job!!

John is a rock star! Best furniture buying experience ever!

Jason G was more than helpful! From the time we walked in he helped and guided us to find the perfect couch and recliner. 🙌🙌

Great service sales person very knowledgeable

John was very knowledgeable, patient and helpful. We enjoyed the experience and are excited to get our furniture. He worked very hard to earn our business..

Very helpfull and friendly. Good deal maker.

John was very helpful, and kind. Helped us find the best mattress for my husband and myself.

It's my experience with Ashley that they do have good products from what I've purchased. I'm purchasing a dining set, haven't received yet so I'll see what the quality is.

Debbie S accommodated my needs and requests flawlessly

John was very helpful and enthusiastic

John was wonderful, I like that he didn’t follows us around but still checked on us.

Very friendly and helpful staff!

Jon was an amazing helper! Put us in the right direction. Didn’t push us, let us look on our own and make our own decisions. 10/10 recommend!!

Great personal service and it felt like it was a good family atmosphere

Came in to the store for the first time just to browse and ending up purchasing a reclining sectional that was fully customizable with Debbie. She was very knowledgeable and helpful with my purchase and will definitely be going back to her!

I was looking for a recliner, and found what I wanted at Ashley Furniture. Debbie at Ashley Store was able to order it for me at a great price. Thanks!

We were greeted immediately and the salesperson Gentry took a lot of time with us as we were making our decisions

Toni was great helping me in the store. She didn’t hover but was available to answer questions, look up information on various pieces of furniture, and was generally helpful.

Edie is awesome!

Very nice sales person. But, orders that take months to fulfill, still missing one kitchen chair, and our couch chair came damaged. Their prices are good, but honestly I would never buy anything from this store again.

Great Customer Service!!!

John was so friendly and found what we were looking for.

John was very helpful!

Very helpful and friendly, had just what I was looking for, thank you

We were Greeted by Jarred… Super nice guy… gave us room to shop .. but was available for Questions!! We bought a set that we absolutely love !! Jarred made it super easy to Purchase 😊 we even got a phone call on the way home saying that they owed us A few hundred dollars back because it was cheaper online !! Who Does That?? Thank you ASHLEY’s Home Store !’

Gentry was very helpful in guiding us to options for our furniture. He took the time to draw up several options on multiple pieces to fit what we wanted. Was refreshing to not feel pressured and we were able to take our time.

Toni was amazing very helpful with all the question that i had!!! It was a pleasure working with her.

Lenis at the Medford Ashley’s store was absolute the sweetest sales personnel I have ever worked with. My partner and I were so conflicted between two sets and she was there helping us through it all. She was extremely helpful and willing to help with any questions we had.

Jason was great to work with and listened to what we were looking for

Loved going to Ashley furniture!! The man John is so great at his job and makes you feel so comfortable and secured before making major decisions!

We have had the absolute WORST experience here so far.. The sales process was fantastic, they were great in the store and helped us find what we needed. That’s is where it has stopped. Upon delivery the couch was extremely dirty, they stripped multiple bolts on our kids new bed frames that weren’t even screwed in all the way and there was a puncture hole in the couch. Even the delivery people told us that they would probably just have to replace it. That they’d never seen it that bad. They told us that they would alert the store to the issue and that they would be in contact with us.. Well, it took my wife 3 days of calling, 2 messages left and then actually going down to the store to get somebody to contact us about it! On top of that, when they did contact us, they said they would send somebody out to try and fix the bolts and clean the couch. Ok, fine. So those people came today, they did fix the bolts, but when they got to the couch they said there was no way they could get that off after trying to clean it, they said they would have to be replaced especially since there was a puncture hole. They again said they would alert the store and have somebody contact us. When that person contacted us, their resolution was to order more fabric, cut the couch and patch it with new fabric.. What?!.. We came in and spent thousands of dollars on this couch, even bought the 5 year warranty, and it was DELIVERED defective and they will not even replace it! This is not just one minor stain but mutliple stains that will not come out on multiple different parts with a puncture hole.. I don’t want a patched couch that I just paid thousands for.. I came in expecting to get a new couch, in new condition, and we shouldn’t have to fight to get what we paid for.. If I wanted a dirty couch with a hole in it, we could have paid far less.. This has just been the worst and I’ve always had good experiences here.. We’ve bought many of things from this store specifically and nothing has ever been wrong. Now the one time something is wrong, through no fault of our own, I expected a painless experience. Boy was I wrong…

Overall very pleased

Jason was amazing sales person

We are very happy we went to Ashley this weekend. We found just what we’ve been looking for. The outdoor furniture John showed us is perfect for our deck! There was a sale so we got the set for way less than original price. It will arrive in a week and we can’t wait to enjoy sitting on the deck and entertaining.

Jason did a very good job We are pleased with our purchase

Jason is super nice and very good at explaining things in a way you can understand and helpful with the whole process.

We were very pleased with the customer service we had today with Jason Gatrel. He was very polite, knowledgeable, and helpful. We will definitely be returning to look other things to furnish our home.

We had a great experience at Ashley store in Medford. Experienced and helpful personnel, especially Edie.

Buyers Beware. The protection plan is a scam. Do not buy a couch based on the ease ability of the protection plan. The salesmen will try to sell you a couch based on the protection plan, however you will be very un-happy when you then need to use the protection plan provided by Ashley. You will be much happier purchasing your dream couch from a local company with an in-house warranty. Also, they will tell you that you can get a completely new couch under the warranty if something happens to your couch and this is a lie.

Do not get the protection plan. It is a joke. Also do not buy a couch based on the protection plan they sell you.

Good selection and wonderful service, can't ask for much more than that.

The purchasing experience at the store in Medford was great. Edie was helpful but not pushy. But I was told my couch would take 7-10 days to be delivered and it is now day 16. After multiple calls to the store and then being directed to call their warehouse, I am still unsure to when my couch will be here. SUPER frustrating when no one knows. Will probably be my last time buying from Ashley unfortunately.

John was fantastic! We got everything we wanted and more and felt like we got an excellent price! From the minute we walked in John was extremely helpful and understanding of our needs, he showed us lots of options and was very flexible even through our indecisiveness. He gave us space to talk but was right there when we needed him. He showed us so many different variations, how each material was different and which was good for what and made sure that we got the best deal with best furniture that worked for us! He was extremely relatable and easy to talk too, we didn’t feel like we were being pushed into anything like at other furniture stores! It just felt like he was willing to go above and beyond to make sure everything was perfect for what we wanted. John was great and the entire team there is awesome! We will definitely be back to John for future purchases!

We came into Ashley Furniture looking for the perfect sectional and a couple Twin beds for our 2 boys, and John Keefe exceeded our expectations!! We came in at 6pm with 3 kids and are getting everything we need (couch & 2 bed frame panels) and was able to leave within an hour and still make it to dinner! I definitely recommend working with John if you’re looking to find what you like, for the price you want, and the quality you need! 👍🏼👍🏼

We had a great experience.

John the salesman was informative and great to work with

No pressure sales staff. I highly recommend John. We had gone in numerous times and we finally made the decision to buy the couch set we keep going back to over and over for the past 6 months.

Jason was very helpful and took his time with us which we really appreciated

Not my first time buying furniture at Ashley’s and it certainly won’t be my last. Always a pleasant experience. Go in and see John, he’ll take care of you.

We had a great experience and found the perfect couch. John was friendly and helpful!

Great service from John! He got us in quick and wasn’t overbearing at all when he helped us with our new sofa

John was great! Very attentive without hovering. He was able to answer all questions about the sofas we looked at.

Jon was very nice,he didn't pressure us but answered any questions we had.great service👍

Our experience at Medford Ashley was very positive, John was extremely helpful and made sure we found what we were looking for. Transparent and excellent. Will definitely come back!

John was an excellent and knowledgeable salesman, very courteous.

We were pleased with our buying experience at Ashley's. The rep was respectful and gave us space to look at patio furniture but was close when we had questions.

The lady we worked with was very nice and helpful. We don't have the chair yet, so I can't comment on that.

Toni is the best love working with her she always helps me find what i want and isn't pushy at all and dosent try to get me to compromise even things as little as color she always want me to be completely satisfied which my selection i appreciate her a ton and would refer anyone to her for the same great experience i won't deal with anyone but her 👍

John was patient and extremely helpful.

John was very helpful , great customer service.

Our only issue is there was a mix up on delivery day, however they made it right by making a special delivery. Debbie Saxburry was extremely helpful and informative… great customer service

Furniture is beautiful and high quality at a fair price. John (our salesman) was awesome. He listened to us and didn’t try to oversell, but was a ball of energy and knowledge and super fun to work with. He knew all the answers to our questions and was patient and kind. Found exactly what we were looking for with his help. Will shop there for all our future needs.

John was great!! He wasn't pushy and he was also fast at getting us started and finished. Definitely coming back for more furniture. Thank you

Great costumer service!!

John sale guy was super nice and helped me with everything I needed! I highly recommend him for all sales!!

Excellent service. Will shop here again when needed. We've already shared our experience with some friends and looking forward to that beautiful chair. What a blessing you are to both of us.

I had a great experience shopping at the store with John. He's a great salesman and very knowledgeable. John is the best.

Great selections and John was super helpful, friendly and attentive!

John was awesome. He helped us get just what we wanted and made sure it was pressure free and easy. He has a great personality to boot.

Friendly, knowledgeable service and wide variety of options.

What a great experience I had yesterday at Ashley Homestore. The customer service I was shown by John Keefe was above and beyond what I expected! He really made shopping for home furnishings an amazing experience. The selections were exactly what i was looking for! I will definitely be back in the future.

Phenomenal customer service. Was looking for an extra wide recliner and Jason was able to show us multiple options and at such a good deal we locked it in on a day we were browsing. 10/10 absolutely worth going to shop in store and get all the feedback and honesty about the products. Thank you for a quick and worthwhile trip!

Wonderful experience working Toni! We got a great deal on some couches and a recliner. She was very friendly and professional. We would highly recommend working with Toni and Ashley furniture for all your furniture needs. This is the second time this year our family has purchased from them and we’ve had an amazing experience both times!

It was a pleasant experience from when entering the store to leaving store. John Keefe was very pleasant and was very knowledgeable about the pieces that were asked about. It was great working with John.

Great store

I had been looking online for a sofa set. I decided to go into Ashley's furniture today, and I am so glad that I did. Tony greeted me, asked if I had a particular interest, which I did. She clearly knows her items and was up to date. Showed me my options, and then delightfully allowed me to browse and contemplate my decision. When I had questions she was available and attentive. I will definitely be asking for this associate whenever I have a need in the store, she was wonderful!

Debbie was great. Friendly, not pushy. I like that.

They have such nice stuff! And their staff is really nice to work with!

We came in looking for a guest bed mattress and Jason was quite helpful and knowledgeable. We appreciated the time he took with us and we feel we’ve got just the right one! Thank you so much!

Excellent service, immediately found what we we wanting.

John Keefe was excellent and honest. He let us make our decisions without any pressure. Excellent

Jason Gatrel was super chill, friendly and helpful when it came down to helping me find my couch. He helped made the process go very smoothly, and all in all has a great demeanor.

No pressured sales by Toni. Everyone was very helpful and friendly!

Toni was so wonderful! Very helpful and accommodating. I will definitely recommend her to friends and family! We are so excited for our new couch to go in our new home.

I was treated very well by John the sales representative and it was a calming environment which helps me think and make a wise choice.

Got what I needed right away.

Great service and the designs draw you in. Looking forward to the delivery. Loved working with Debbie Saxbury who was fun, attentive and so knowledgeable.

Been waiting over a week past the date it was supposed to arrive still no Sofa.. very unhappy with Ashley furniture.. I’ll never buy there again

Excellent experience!! Edie is amazing and went above and beyond to help us furnish our new home.

Thank you Tyler for all your patience, made my shopping experience great !

Had the best attention at the store. Great price.

I loved working with Anna she was there for our questions and made us feel welcome. Thank you for having someone like her

We purchased a complete bedroom set from Ashley Furniture. It was delivered in February. We are having difficulty with dresser drawers closing. Have called the store twice and the service/repair department have not called us back. Extremely disappointed.

Anna is the best, she was incredibly helpful and made sure we were taken care of. I sincerely hope this store takes great care of anna because shes the only person i wanna deal with

Had a great shopping experience with Lennis today. No pressure but very nice and easy to work with. We are excited to receive our couch.

Excellent service. Very helpful. Listened to what we wanted and didn’t want.

Tyler R. was very polite and knowledgeable. Answered all of my questions. Was thorough with required information but wasn't pushy like most sales associates and allowed me to make decisions at my pace. Their prices were reasonable.

John really helped my wife and I out finding 2 more additions for our couch. No pressuring into sales and just let us walk around looking and answered all of our questions. Very knowledgeable and personable.

My husband and I went into Ashley Store and John helped us. He was great, knowledgeable and very helpful. A great experience all around.

Tyler was awesome 👏 I don't ever do surveys but he made making a big purchase easy an he was super relatable!!!

Staff is very helpful and knowledgeable. Eddie was the best. If you can, work with her!

Great service and friendly atmosphere. John Is awesome!

Amazing buying experience. Great customer service and they are a fun group.

We went to an Ashley Furniture location about 3 hours from home, while on vacation. We were looking for a bedroom set for our teenage son and found the perfect set. We called a closer location to our town and spoke to John at the Medford, Oregon location. He was fantastic. Gave us a great price and was VERY accommodating with our needs. The dresser and nightstands were shipped to the warehouse quickly, but the bed set was another week out. John offered to put it on the truck to our town, an hour and a half away, no charge. We had plans to pick up in Medford, got there and the warehouse had some confusion. We called John and he had it fixed in minutes. He was great to work with and we will definitely be back to his store for future furniture needs!

Super quick and easy!

I wouldn't shop anywhere else for my furniture needs. Best service I've ever received. Answered all my questions and was extremely polite. Prices and quality of furniture is great.

I recently ordered a bedset through Ashley! The items are absolutely gorgeous but unfortunately a few items came damaged. (I'm assuming this happened during transit) I got in contact with Ashley Furniture and worked with Erika! She made getting replacement items so easy and very stress free! If I could give her 6 stars I would!

Great service. Easy and kept it simple got us exactly what we wanted

Great service, friendly and helpful picking out our furniture

If I could give this store 0 stars I would! We ordered a recliner to go with one that was on the floor of our local store (with a sold sign on it since we paid for it) and a sofa to go with both chairs. We were told the second recliner was in warehouses it two different areas by different people and there was no timeline on it arriving. In the mean time, the sofa was over a month out for delivery, and the estimated date of arrival kept changing. The kicker is that a sales associate named Debbie sold the recliner we'd paid for that was in store. Our salesman, Jason was a pleasure to work with, and he was the ONLY good thing about the entire transaction. We canceled our order and took our business to a new, locally owned store and were treated the way we should've been. We will never set foot in the Ashley store again.

Great service and superb quality..

We had the pleasure working with Toni. She was very patient and knowledgeable. We purchased a sofa sectional and had it made specifically for our weird living room size. She was wonderful!!

Toni from Ashley was great to work with! We had been in multiple times and asked many questions until we finally decided on a recliner, bedroom set, and a dining room set. We will definitely come back again. Thank you!

John at the Medford location was incredibly helpful. He greeted us the moment we walked in and made sure to be there for every question or request we had. John made our shopping experience very pleasant and we couldn’t be happier with our purchase! Way to go John!

Salesperson, Jason, was helpful in selecting just the right recliner for our elderly parents, and helped with discounts and other incentives to make it affordable for them. We are very appreciative.

We went in last weekend. Ask for Jason he was super helpful with our bedframe purchase and was willing to work with us on our limited budget.

Very clean and professional did not have it in stock more than welcome to order. It’s on its way. Should be here next week. Thanks Pat

Lenis was so patient and welcoming. She worked hard to find us the perfect sectional for our home. Im 5ft and my husband is over 6ft. She found a compromise that made everyone happy!

Super helpful and patient!

The entire process was seamless. John Keefe was very knowledgeable. We found the perfect pieces of furniture. Thank you.

Edie was very helpful & knowledgeable. She helped me place my order that I was having a hard time getting through on the website.

Jason was outstanding! He took his time and showed us around to help us find exactly what we were looking for. If you shop this store, I highly recommend Jason.

Jason is a great salesman at Ashley’s vey fun to work with for furnishings 😁

Debbie Saxbury was great @ helping me find a new recliner for hubby. Fits him perfectly! Thanks!

Excellent service.

Tyler was AWESOME & helped us out buying a couch!! Amazing price + a 5 year warranty!! Thanks again Tyler!

Toni was helpful.

Tyler is the best salesmen there I have worked with, everyone else is too pushy won’t leave you alone.

Jarred Pagnini is a very helpful and patient salesman! Jarred helped my husband and I find the perfect couch for our living room. Highly recommend!

Wonderful Service! John had such a positive attitude, was very informed on products, efficient and helpful. Pulled all orders together and multitasked loading truck while closing purchases. A great team!

So impressed with the FANTASTIC customer service :) I am disabled and can’t come out to the store, but the lovely woman who helped me really listened to my needs, made a very appropriate decision and was so kind snd communicative about every step. Also delivery is HAPPENING IN TWO DAYS! Wow! 💜 I will return for sure when I need to level up

John was great, helped us find exactly what we wanted. He let us browse and checked in every once in a while so we didn’t feel pressured.

John let us try everything in the store and gave us all the space we needed but managed to be close enough to answer all our questions and get us the perfect couch. Bonus he’s got a great personality.

John helped our family find the perfect couch for our house, and was so helpful!

John was very friendly and knowledgeable. Had a good time

Happy with the professional service and knowledgeable information

Tyler was very helpful, patient, and knowledgeable. He helped me find the right mattress, and helped me get the financing option that originally brought me into the store to begin with. Anna was very helpful with the process as well. I greatly appreciate their help. The store was great and all other associates were friendly and kind.

Quick and easy

John Keefe was fantastic! He went out of his way to make the shopping experience terrific for my daughter and I. He worked with us on price, financing, and delivery. Very knowledgeable about the products and financing, which was refreshing to not have the sales person leave repeatedly to ask other associates for the answers to our questions. Well done, John, thank you. We’ll be back.

John Keefe was a wonderful helper. He explained things throughly and made sure we were satisfied with any answers and help. Thank you so much, I was happy to have made a purchase with his help. :)

I don’t usually write reviews but I had such an amazing experience I had to. My husband and I went to Ashley Furniture in Medford today and met Jason. It was wonderful. No pressure and he answered questions, moved furniture to show how it would look with different rugs and colors. Measured furniture for us and was just a joy to work with. If you’re looking for furniture or rugs or accessories go to Ashley for a low pressure experience. You won’t regret it!

Our sales person was Tyler. He was a blast to work with. He answered all our questions and went beyond. He is definitely a person with the know how and had my family smiling and laughing the whole time! If I could give 10 stars I would! He is an employee to keep!

Jon was amazing, helped me buy a wonderful bed frame! I don’t see myself buying furniture from any one else. Jon Is first point of contact. Thank you Jon

John Keefe at the Medford location is a great asset to your company both knowledgeable and professional loved the experience

ZERO CUSTOMER SERVICE. BEEN WAITING FOR A REPLACEMENT FOR DAMAGED PRODUCTS THEY DELIVERED DAMAGED OVER A YEAR AGO. PROMIS TO REPLACED IT 3 TIMES AND NOTHING HAPPENED. WILL NEVER BUY FROM THEM EVER AGAIN. Called several times. You keep promising BUT NOTHING GOT DONE. No one in that location cares.

John is awesome to work with, no high pressure sales tactics and super helpful. I went in multiple times over the last year since we’re building to get ideas and he was so nice every time I went in. When I finally got to the point where we were ready to order our furniture, I brought my husband in to see everything I had my eye on and John went over a few different options on the items to get us into the best fit and style for exactly what we were looking for. Highly recommend talking to him when you’re ready to start looking for your new furniture !!!

John was a big help in making some great selections for our new home.

I was helped by Heather. She was super sweet and very patient with me and my children. She took her time walking us threw the store to find exactly what I was looking for and was kid approved. She interacted with my children and pointed out things she thought they would find cool. I’m extremely happy with the service I received from her and I look forward to my new couch. Heather- if you happen to be reading this. When I am needing to buy big furniture just now I’ll be back and asking for you. Thank you so much for your kindness with me and my two children.

Heather was kind, nice, friendly, and help me find exactly what I was looking for. Great service and great furniture!

All the staff really went above and beyond to get me the bed I wanted as quickly as possible. From the sales rep to the delivery driver, you could really see a team effort taking place, all to make sure I didn't have to continue sleeping on the floor any longer than was necessary.

I waited three hours for my delivery never heard from anybody at one point when I made an attempt to contact them, I was simply told they were running behind because they had a lot of trouble with the trucks that day. Can’t get a hold of the store. Can’t get a hold of distribution center at this point don’t even want the furniture. Worst customer service ever! UPDATE: I had to call the next day to speak to a manager only to get several excuses as to why my furniture showed up 3 1/2 hours late with no communication! Only positive was my delivery drivers were amazing! I will NEVER buy from Ashley again! And I will tell my friends!!

Fast, easy, and discounted. All things I appreciate.

I had a very good experience with Lenis who is very helpful and pleasant to deal with. And I’m very happy with the furniture I’m getting. it’s quite lovely.

John was amazing! He got us a great deal on a very nice sofa with the extended warranty. Next time I buy something from Ashley’s I’ll be asking for John specifically. Highly recommend shopping here with John.

John worked very hard to help us find the right power lift chair. He was very knowledgeable on the products that were on display. Very friendly and outgoing man. Would recommend Ashley and John to my friends.

Lenis was very helpful and offered the best possible deals. Great experience, will definitely return.

Worked with John in Medford. He was very knowledgeable, friendly, and respectful of our budget and wish list. Despite a very busy store, he made us feel noticed, while not being too pushy. So thankful to have finally found the mattress that was ‘the one’ after searching for weeks. Thank you John for your excellent service! You’ve made a friend and customer for life. 🙂

Jason G was very helpful with our sales experience! Ask for Jason G

Lenis was amazing she went well above what I expected. I will continue to buy from her and hope you will also.

Excellent service from Jason & great prices!! I'll definitely be back for more! Thank you!!

Edie Barton was wonderful!! She made our shopping experience enjoyable.

We had some problems with one of the couches we bought. Jordan the manager bent over backwards to help us get a replacement that we are really happy with! Jordan helped us find a good material that would work well with little kids and pets. Thank you Jordan!

Asked for a specific sales person she was busy with another customer that came in after me. I walked around store and found another person to help

John was quick and attentive. As soon as we walked in the door he was willing to help and checked in thought the time we were there. Getting us checked out was quick and easy also.

John was so helpful, he answered all our questions. Very friendly and very informative about the furniture. We had the best customer experience from John.

Above standard customer service. Very knowledgeable on furniture & accessories. Would purchase & recommend them to everyone. Sales rep Tomi AMAZING!!

Had a great experience there we went to several other furniture stores and always felt pressured and followed around the store. I didn’t get that experience from Ashley walked in the door felt very relaxed and asked if I needed anything I said no just looking and they said OK and left us alone so when we did have a question. Tyler came over was very helpful not at all pushy. I thought Ashley an expensive furniture store. I was very surprised at the prices that they had. Much better prices than the other furniture, stores around town, and when we did decide on a chair, they gave us a great price on it, and they just happen to have two of those chairs in stock in their warehouse so we did not have to wait. Probably lucky on that part of it. I would highly recommend Ashley furniture and if I ever need another piece of furniture, that is the place that I will go to

Great service! Jason Gatrel was super helpful, and not pushy at all! We are super happy that we stopped in at Ashley's!

In store seemed ok we did get an ok deal we were told it was a steal of a deal but compared to other places it wasn’t. The only reason we went there was because I wanted to sit and try before I purchased. It’s now been a whole month and looks like we didn’t receive the right order. This is not a good experience

Great experience

Very helpful and patient with us.

Lots of nice stuff some of it was a little overpriced for the quality though in my opinion

Toni was very helpful and knowledgeable. She listened to my needs and understood what I was looking for. She was not pushy what so ever. I greatly appreciate her helping me to purchase a new bedroom suite and mattress. I am looking forward to sleeping on my new mattress. Soooo comfortable, especially after teaching 6th grade all day! 👍😃

I was in Ashley store yesterday and Tyler, was the gentleman that helped me.Tyler was extremely helpful and I feel that he went above and beyond for me. It's rare these days to go into any store and actually receive great customer service. If you find that you need to go into Ashley I highly recommend that you ask for Tyler, you won't be disappointed! Whoever is Tyler's supervisor....give him a raise he is worth it! Thank you, Victoria

I really enjoyed my experience and picking our my furniture. I went in wanting one things but ended up leaving with mtiple items. The sales person Tyler walked around with me helping me pick out what I wanted and was able to take my color scheme I was looking for and point me in the direction of what I was looking for to bring it all together. He was super nice and a joy to work with.

We purchased a new couch and some tables and book shelves. Very good customer service. And very helpful finding what we needed. Tyler was our sales associate and he killed it! We will be back again to purchase some more items for our house!

We were very impressed with Jason Gatrel who helped us with our mattress purchase. He led us through the process of selecting the right mattress for us and gave us plenty of options and time to narrow it down. Then when we had narrowed it down to two, he let us lay on them for a while until we were comfortable with our choice. Then he made sure we got all the sales benefits from our purchase. Thank you, Jason

Bought a nice loveseat for a wonderful price. Thank you Morgan for answering all our questions in a very professional manner. We are repeat customers because we love the quality of the store items

Bought a sofa with chaise at Ashley. Debbie was amazing!! Ask for her, trust me! Delivery guys were also excellent. Across the board, great product and experience with Ashley.

Jason was helpful and personable. My first time buying from Ashley Furniture, I’ll be back!

Our experience with Tyler the sales person, and I believe Mike, one of the managers was exceptional. Thought the transaction was challenging through no fault of their own, Tyler and Mike showed nothing but professionalism on their part. As a pastor and business owner for years, I’ve noticed one’s character is often displayed most accurately when things of unusual nature need dealing with… Mike And Tyler showed themselves to be of excellent character. We look forward to doing business with them in the future as the need arises. -J

Jason was a big help he was very patient. He went out of his way to help my son and I.

John was our sales person and very professional. Not pushy at all and gave us time to look at different couches without hovering. I’d definitely buy there again.

We went in to purchase a mattress and bed and decided to purchase more and although we ended up zig-zagging through the store, Heather, the saleswoman, was so kind and patient with us. The assistant manager, Mike, was also helpful and friendly. Nice to experience a business that has a philosophy to take care of people and they will take care of you.

Debbie was wonderful. She was very helpful and shared her thoughts with to help us decide. She made the experience very enjoyable. Never pressed us to decide on anything that we didn't like.. We will be back.

Toni was beyond helpful in picking out our family table, She went above and beyond to make sure we left happy and was very detailed to all our warranties and small print we will definitely be back soon!

I was very happy with the service and quick response to all my questions .

Tyler was such a great help. Super welcoming, kind, and patient with me as I went through my first time purchasing furniture for my new home. The team at Ashley's from start to finish was amazing. I will definitely be coming back.

Tyler wasn’t only knowledgeable about the products, he went above and beyond to help get exactly what my grandma and myself wanted/needed! I highly recommend Tyler for any Ashley purchases.

My wife and i were shopping for a new bedroom set. She had specific ideas about what she wanted in the new set after doing online reearch. We found several optios that fit our needs at Ashley.

Very friendly and helpful staff. Jason was knowledgeable and more than happy to help us with all of our questions. Thank You.

John is awesome! He worked very hard to find the right fit for us and was very friendly.

We came in on 1/21/23 and was immediately greeted by Jarred. He was wonderfully patient and gave my husband, out two ur old granddaughter and I extraordinary customer service & support. He was relatable, kind, knowledgeable and he was not pushy at all. In fact, he was very relaxed and I turn, made us feel welcomed and relax. We ended up buying sane day when we were “just looking!” Thank you for your politeness during these times where courtesy seems lost. The pleasure of buying a mattress today, was all ours! Thank you Jarred Pagnini!!! We will be back! Jeff & Brandy Horner

Store is beautiful and lots supplies to chose from. Very friendly staff, we were helped by Tyler and he was great. He is not pushy and will help with the product that you look for. He definitely made a very positive impression.

The sales associate was very helpful and answered questions and helped my with the whole transaction. He made sure I got the most discounts I could too!

Super easy purchase and I got to take it home today!

Fabulous experience! Sales people leave you alone until you need them then they're extremely helpful, patient and knowledgeable. Heather was so sweet and even walked me to my car with an umbrella in the pouring rain after my purchase!

We had a really good shopping experience after having been to several different stores. We worked with John, one of the staff there who was very helpful and instantly greeted us and pointed us in the direction of what we were looking for. I quickly feel in love with a furniture set and again I had already been to several stores and was not impressed. But we found the perfect set. Plus, they had everything we needed in stock and are set up for delivery in the next couple of weeks. Which is awesome since we live a little far from Medford. Overall just a great buying experience. We will certainly go back here for our future furniture needs.

John Keefe was a great salesman to work with! John did a great job explaining all the differences between the different options that we were considering. He is very knowledgeable and did a great job helping us. I would definitely return to do business with a John in the future at Ashley Furniture in Medford.

Our in store experience was satisfactory. We went in looking for a sectional and bed frame and we got the best help. Would highly recommend this store if looking for furniture for your home!

I am so excited about getting my new recliner!! The young lady, Heather, was great!! She said she had been there for 6 months but appeared to know a lot of knowledge about the recliner and was very good at showing me all about it!! Thank you Ashley Furniture!!😊

My wife and I bought a house, we needed new furniture so we went to Ashley Furniture to find what we needed and Debbie Saxbury was so kind to come to our house to take measurements and give us ideas on how to decorate and what furniture to buy. We loved the options she recommended and she helped us with shopping for what we needed. My wife and I highly recommend Debbie if you need help with your home furniture!

Toni was extremely helpful in both her furniture knowledge and with design. The big picture matters and she was able to offer various options that complimented with regard to color and style. Her help and positive vibe was greatly appreciated! I can only hope that the delivery schedule and logistics go as well!

John Keefe was very helpful and found us what I was looking for, got it all done in a few minutes once we decided on the one we wanted. Very nice atmosphere at Ashley .

Ashley HomeStore didn’t disappoint. I ordered a sofa table instore, processed by Jason. He was very helpful with my choice and answered all my questions. My order was fulfilled quickly (about one week). I picked it up at the local warehouse and found the staff there to be very helpful. This sofa table was extremely easy to put together and I did it by myself very quickly. I purchased the WESLING Sofa Table T873-4 and it is absolutely beautiful and perfect! The quality is A+!

Loved our experience at Ashley’s. We were assisted by John, he was very helpful and gave us the all the information we needed. Along with giving us time to make a decision with no pressure. He made it effortless and I would recommend stopping at Ashley’s and ask for John Keeke!

The salesman John was awesome he went above and beyond everyone was so helpful

Jarod is awesome and helped us with all our needs. Fast and friendly customer service.

Jarred was a big help and very ontop of things really got us what we wanted..

Gentry was a very nice gentleman! He’ll simply ask if you need some assistance and respect your privacy to make a decision with your loved one. They have amazing (pricey) furniture, but great financing options and great discounted options in the back as well.

Everyone was friendly and helpful the moment I walked in. Thank you!

John Keefe was a fantastic service provider and helped us pick out our new living room set! Personable, funny and quick!

Things were good. I found the lamp that I absolutely love and I appreciated that the sales staff just let me look around unattended. Thank you. 😊

Jared was great and completed the deal seamlessly! Highly recommend furniture shopping at Ashley in Medford!

We have been looking at sectionals for awhile now. The sales person Jason that helped us a long the way was very helpful and patient lol. He listened to our needs and made the purchase easy and pain free lol. Thank you for all of your help Jason.

Jason was awesome and got me exactly what I wanted at a great price. I’ll be sending all my friends and family to see him.

I love selecting furniture here! Great customer service!!! And our choices have always been excellent quality! Thank you for your service to bend over backwards to ensure we explore all options so we purchase exactly what we need!!

The sales man went above and beyond to make sure we were comfortable and getting the best deals possible! John I believe was his name.

Jarred P. Was really helpful and we will shop there again for sure!

Heather and Jason were great. They were able to get me the most amazing deal on a sofa and chair and half imaginable.

The salesman was very helpful. He listened to what I wanted and showed me only the items that I expressed I wanted.

Jason Gatrel is awesome. Gave us some killer deals and is always very professional and courteous.

John was extremely helpful. We had him running all over the store and he was happy to do it. We found the perfect couch and tables. Very easy to work with. Not at all overbearing. Thank you John.

John was awesome, so helpful

My wife and I went in and it was impressively easy and we are very happy with our purchase, thank you John

Painless, easy, and great customer service. So happy with our purchase! Thank you John for everything

What a great selection of furniture! Toni was extremely helpful and just wonderful. She worked very hard at getting us what we wanted and helped us to bring the price down. Thank you Toni, you've made us fans of Ashley's!

Upon entering the store we were quickly greeted and asked if we needed help. Tony, the store associate, was friendly and helpful. She kept in contact with me until all our decisions were made. We appreciate all her professionalism.

Thank you Toni. Amazing service.

Very informative, very fast and gave us a good deal. He didn't waste our time. However, he used the car salesmen teaser saying the deal ends tonite. When it actually ends in 10 more days. PETER JOHN YOU DID GOOD BUT BE MORE HONEST TO GET A 5 STAR.

John was great!! Must keep him around we will come back in the future.

Great

My wife and I loved our experience at Ashley home furniture store, Jarod who was the sales associate that helped us get our couch and our bed was outstanding, no pressure sales, highly knowledgeable, very professional, couldn’t ask for a better experience. Even the finance people that helped us were fantastic, easy process, very pleased and grateful.

John did a great job describing to difference between the 3 couches we were looking at. Very friendly, personable, and fun to deal with.

I used to work at an Ashley store and never had any complaints with furniture that I bought. I was in desperate need of a new mattress and foundation, and after speaking to Anna on the phone I came in and met with Toni. These ladies were PHENOMENAL. They joked with me and made the whole experience super fun (even though I was pretty in the dumps over my situation). Toni never made me feel stressed or pressed too hard for a sale. I will ABSOLUTELY be returning and have already shared Toni’s card with two people looking for new furniture. I’m excited to work with Toni again and highly recommend her to anyone needing a low pressure sales gal who knows what she’s talking about. THANKS TONI AND ANNA!!!! Also, congratulations on your engagement Anna ❤️

It was a nice experience. Toni did a great job.

Staff was very helpful. Was a very good experience.

A great store with an awesome selection. The associate that help me was Toni. She was very knowledgeable. She made finding my new bed easy!

It was an absolutely outstanding experience, very helpful staff not trying to sell me something I don't want. Thanks john will definitely buy here again

John went above and beyond to help us find exactly what we needed. All the sales staff are friendly and very knowledgeable about their products.

Loved the great selection of furniture available to be delivered very quickly. Our salesperson John was both helpful and knowledgeable

John was very knowledgeable and helpful. We appreciated his assistance!

Overall great experience. The employees there are great. Not pushy. I know it’s the business but I’m not a fan in any profession of marking up prices only to discount them. It makes a small or moderate discount appear bigger than it is. So my gripe isn’t with Ashley about that but the furniture business (and others) in general. If I could give 4.5 stars I would because of this.

John Keefe greeted us when we came into the store & asked if there was something specific we were looking for. We told him no just browsing. He said that he just checks on the customers every once in awhile. We were in the store for about an hour & a half before we figured out what sofa might work with the recliners we had purchased some months earlier. I approached John to ask the cost & had mentioned we liked the sofa but weren't sure if it matched the recliners. He told us to take the cushion & put it by the recliner. It was a perfect match. John was very professional yet very congenial, & you can tell he knows he job very well. Also, the cashier (I don't recall her name) was very nice as well. Fantastic service.

John at Ashley furniture was excellent. No pressure helped us find a living room set that will work for our family with small children.

Decided to purchase a second end table to go with the table we purchased a month ago. The process was easy, the associate that helped us was the same person we initially dealt with so the process was very simple.

John did an amazing job of showing us around and providing me with the prefect product I was needing . He is very knowledgeable and friendly. Thank you John for all your help .

The first furniture store where we didn’t feel harassed. John was amazing at making himself available when needed and helped us find exactly what we were looking for within our budget

Excellent service!!!!! Would come back and purchase again. John and lenis we're fantastic to work with.

The staff was wonderful. They really helped me choose the furniture that would work best for me. Listened to what I needed and helped me find the best deal to fit my budget.

I am a bit frustrated because they told me their Black Friday deal was 50% off couch… but I go online and they charged me the exact online price without 50% off.. which means they hiked up their prices to make their items look like a deal. Make sure you go online first before purchasing anything from this store. I have a call in to find out why this is…. They said because we don’t have to pay shipping and yet cannot imagine shipping would be several thousand dollars.

John Helped Me Out & I Loved The Experience! It Was So Fast! I Was In & Out In No Time! & I’m Very Happy With My Purchase!

John was very helpful he showed us many options and explained the differences he even moved furniture around so we could mix and match we will definitely be back

Had a great experience at Ashley Furniture. The staff were knowledgeable, fun, and very helpful. Extra kudos to Jason for guiding me through the store and knowing benefits of the different fabrics used and build designs of each piece looked at.

Me and my fiancé came in just wanting to upgrade kitchen tables and we were super impressed with the helpful associate Jason Gatrel. He not only made us feel welcome but he also got us a great new kitchen table. Ecstatic!!

Just moved to the area and needed a bit of hand holding with my furniture purchase. Toni met me at the door and spent hours with me looking through possible options. I ended up with a bedroom set I loved but wasn't super happy with the licing room set I had purchased once I saw it in the space. Toni, came to the rescue once again and helped me make an exchange to something I think will fit the space better. I will definitely shop here again!

John greeted us upon arrival and politely gave us pertinent information about your brand and merchandise we were interested in purchasing. We enjoyed our visit and will be back! Thank you John!

John is so very knowledgeable and helpful. He is an exceptional sales person. He knows when to lean in and when to allow the customer to browse and think. He is not a high pressure sales person. He is very good at discerning what the customer wants and needs and providing solutions.

Had an awesome, easy experience working with John. Got us the couch we wanted!

I love shopping at Ashley! The staff is always friendly and helpful. It takes me awhile to decide. Our sales person took lots of time helping. This is the second time I have furnished my living room from Ashley.

John Keefe was very friendly, let us look around without any pressure. He was knowledgeable and set clear expectations for when our furniture would be available. I will definitely be back!

John Keefe was our salesman, he was amazing! He listened to what we were looking for, wasn't pushy or overbearing. He was very helpful, and friendly. Because of John we will return for all our furniture needs. Thank you John!

I worked with Toni, she was very helpful and not pushy at all. The first day I came in told her what I needed and that's what she showed me. She gave me options on financing etc. I left without making a purchase as I wasn't completely sure of my house closing. Got a text from Toni 2 days later stating she got a lower price on the items I wanted. Went in and purchased the items along with a couch and chair! Very good experience. Oh, and Daniel was great also!

Edie was awesome! She showed me around and helped me find exactly what I wanted. Great personality too!

John K was excellent to work with. He went above and beyond my expectations. I was sold on a living room set and was ready to pay. He proved that he is a good listener by offering to show me one more set that he said just might better meet my needs. He hit it out of the park! I am super happy!!

Thank you John for making the experience of buying a lift chair for my Mom so wonderful. From the minute we pulled up to the store, you came out with a wheelchair to help us (what a blessing), and you explained how everything worked including the warranty we purchased. Five stars to John!

Toni was extremely helpful and attentive during our 5+ hours in the store to furnish our 3,400 sq foot vacation rental. She even stayed after her shift ended to make sure we were taken care of. We had only 2 weeks to get the rental furnished so she helped us pick items that were in stock so they would arrive within our timeframe. We were very pleased with Toni’s customer service when we left the store. Our frustrations and disappointment began on delivery day when items that were scheduled to be delivered were not. This left us scrambling to find other options and ended up postponing our project’s completion (and our return home over 550 miles away) by over a week. It was also very hard to get the team to send over an invoice after all the changes to our original order had been made. That said, we were very pleased that everything added up exactly as promised when we finally received it. Overall it was a mostly positive experience with some definite frustrations that we thought we had done our part to avoid. 4 stars for a good, but not quite great job.

John was absolutely fabulous. He is high energy but gives you space to make decisions and is very good with suggestions. I will definitely buy from him again!

John was very attentive to our preferences, making our experience of buying a sofa a fun one. Thank you, John and looking forward to work with you in future!

John did a great job today helping us find what we wanted and at a great price! I highly recommend going into Ashley’s and asking for John!

We were able to get a fantastic couch for a great price. Our sales associate Jason was extremely helpful and provided excellent customer assistance.

We worked with both Edie and Debbie. They were kind and professional, got us a great deal and helped to narrow our search so we were 100% satisfied with our purchase. Will be back for future furniture needs!

John was very knowledgeable & friendly. Helped us select the perfect items for our home.

Salesman was very knowledgeable and friendly. Knew the merchandise and knew all pertinent information. Went above and beyond to help us.

John was helpful and went above and beyond to make me and my family comfortable and also the furniture we not only needed but wanted. He gave us the living room of our dreams amd made it a painless experience.

As always, a great experience with Ashley. I loved working with Toni, she was amazing and very easy to work with. She always did what she said she would do. Very professional!!

A great place! Edie was so helpful! I got the perfect furniture for my new place and saved a lot of money!

John Keefe made our experience awesome!!! Very informative and knowledgeable about the couches and wasn’t a pushy salesman :) we highly recommend working with him

We went into get a new mattress with better back support and cooling features. We were helped by John K. who did great with showing our options and explaining the differences between each mattress. We were able to leave with something we both liked and were looking for.

Friendly up until the point you need to return something, even before receiving it.

Very pleasant experience buying furniture. Helpful

Jason was great! He was friendly, helpful and we got a great deal for Labor day!

John was very nice and extremely helpful. Found the bed we were looking for and answered all of our questions.

John was incredible, helped us find a perfect bed when the “one” wasn’t on the floor. Super friendly and enthusiastic, and gave us a super deal.

She immediately addressed us when we can in and she worked out the best price and was very easy to work with not pressuring at all

John went above and beyond to get us a great deal and to help us find exactly what we were looking for! He answered all of our questions and kept us updated while we waited for the delivery of our new furniture. John is very respectful and efficient, it was so nice to not have to spend all day a the furniture store. We highly recommend John and Ashley furniture for your household furniture needs! We will definitely be coming back!

Go see John, best sales person you will have the pleasure of working with.

John did a great job making us feel comfortable during our first time in the store and was super knowledgeable. He got us an unreal deal and I’m so appreciative of that. We’ll definitely be back.

John K. was a pleasure to work with. He provided us a lot of great information about their products while also allowing us time to browse on our own, comfortably. We are very happy with our purchase and time spent at Ashley furniture.

I just bought a mattress at the Medford Ashley store and worked with John Keefe he was amazing worked me a great deal I totally recommend him and them; 100% satisfied and very happy

Jason, our sales rep, was very helpful and answered all our questions, made our experience at Ashley’s an awesome one.

Of all the furniture stores I’ve been to the past few days, Ashley’s by far has the best selection of furniture. The store was neat and clean and the staff there was amazing. Jason helped us with our (my wife’s) difficult decisions. Jason was able to answer all of our questions and made the whole experience easy and fun! Definitely will be going back when I need more furniture!

Really cool sales rep Jason Gatrel helpdesk us get a nice sectional at a good price for the labor day sale.

Excellent service! Easy, fast, and super friendly. Thank you John!

At Ashleys I was helped by salesman “John”. He was extremely professional and knowledgeable about the stores huge inventory. He spent a long time answering all my questions and never tried to push a sale on me. He also has a very pleasing personality and you can tell he loves his job! This experience alone will make me return to the store for future purchases as well as sending business his way. This is how sales people are supposed to be. Wonderful experience!

John was extremely helpful. Goos experience.

John was very helpful and energetic. He went above and beyond to get us what we wanted at the best price. Thank you!

John was very helpful in our acquisition of a sofa. Was skeptical after an Ashley furniture at another location left us with a bad experience.

John was very helpful throughout our entire experience at this location. He was very professional and thorough regarding the price, shipment, and pick up dates as we had explained to him that we previously an unfortunate experience at a different location. We highly recommend seeing John at the Medford location for a stress free purchase

John helped my family and was extremely amazing friendly

We had an awesome salesman Jason and Trish in finance. Very nice and fun to be around great experience.

John was great he helped so us so much he was patient and very understanding. He gave us no pressure and was still able to maintain high contact without being pushy or making us feel rushed. We would highly recommend John for anyone!

Tony was amazing! Thank you for being a pleasure to work with and helping us track down the perfect sectional for our sons new place.

Our salesman was the absolute best! Efficient quick got us in and out of there with a great choice in furniture. He was happy outgoing great customer service.

John K was very courteous right from the start. He was knowledgeable about what i was looking for. He was helpful through the whole process.

John got us a great deal on a sectional and ottoman, was very pleasant to work with!

John was super helpful and got us a great deal.

Great service and attention to detail. Well stocked with quality furniture. The sales staff were very helpful, knowledgeable and patient while working with us. Especially Jason G, who worked with us finding dimensions and explaining the differences between options available. Friendly and attentive from start to finish!

Sales person very useful in finding a piece of furniture .. although we did not purchase due to an unexpected appliance purchase. We will return one day if other needs come up.

John was super helpful in helping me purchase a new bed. He knew his products and steered me in the right direction. Highly recommend his help to others!

The salesman Jason gatrel was respectful of what I was needing and was willing to help and not push me into buying something I didn’t want or need . Great customer service

Excellent customer service. Attentive when we needed it but gave us space to look around the store on our own. Great prices and we left with our furniture the same day. We will definitely be back.

So unfortunately I have been waiting since May 16th to receive my bed frame was told it would be ready June 16th. Today July 28th it was finally being delivered. After coming home early from work waiting for it to arrive between 1 and 2pm around 4 no sign or call. I called the Medford Distribution and was immediately berated, disrespected, and yelled at by an employee Stacy because I asked why the bed that was supposed to arrive at 1pm still isn't here at 4pm. I asked for a manager and she stated she was the manager. I asked for an email or work number to a different supervisor and she denied any information. Saying "we don't give out any information " which I'm pretty sure only applies to personal email and cell numbers?... I was not rude, I was not yelling and I was treated so poorly I dont even want to do business with this furniture store anymore.

John was very helpful and made our experience enjoyable! He was very knowledgeable and did his best to get us exactly what we wanted at the best price possible.

John was super helpful and walked us through the process with his vast knowledge of the products and energetic presentation of them. I wouldn’t hesitate to recommend John & Ashley furniture for any of your Home needs.

It was amazing there was great help and John was awesome at answering all questions. he has a amazing attitude and overall made the experience of shopping with Ashley’s a good one.

Heather was great and helped me find exactly what I was looking for.

We worked with Toni who was great! We already knew what we wanted and they worked with us to give us the online price. The shipping was super fast too! Be aware with standard shipping they won’t bring it inside your house. Which they did not tell us. It was really difficult because I took time off work and they wouldn’t bring it inside even though my husband was gone so they piled it in our driveway and he had to leave work. A wrong piece was ordered and we let Toni know. She immediately made it right and ordered us a new piece. We loved working with her! 5 stars for Toni. Lost a star in the delivery hassle.

Not huge on writing reviews but pretty content with my experience, as soon as I was developing questions Toni showed up and walked me through and documented our intire interaction, which came in clutch with a mix up towards the end but thanks to her record keeping all worked out Also I came in late and the warehouse staff stuck around, really everyone was pretty awesome

We love ashley furniture in medford . Friendly staff . Service is awesome !

We ordered a recliner and a dining set from Ashley furniture. We received the recliner but unfortunately my husband was admitted in hospital and wasn't able to use the recliner once he was discharged he hasn't been able to move his arms much and as a result of his condition he is not able to reach the buttons on the side of the recliner we went back to the store and asked if we could return it and the person at the desk said we don't do returns but we do exchanges with a restocking fee. That seemed fair and reasonable so my husband tried a few recliners and we were told that the sales man would call us. Noone called so I called the store and asked for the manager. I explained our situation he was quick to say that after 72hrs he can't do anything. That was not what we were told at the store and that is not what it says on their website We placed our order for the the dining set in March and there has been no communication about the status of and it is end of June.

DO NOT WASTE YOUR MONEY! We bought the 3 piece Bovarian sectional and waited 6 months for it. Within the first month the fabric started falling apart (the pictures don’t do it justice). We are on our 3rd set of replacement cushion covers with the same results every time-the fabric falls apart. It’s been 13 months and all I’ve gotten is the runaround. This couch is most likely headed for the dump!

Service was excellent. Quality and variety also excellent. What is not excellent is that when I gave my credit card, I didn't know it would be charged for the purchase even though I will have to wait for up to 60 days to receive my order. A deposit of maybe 25% would be more exceptable.

Toni helped us at Ashley's in Medford, and we couldn't be more happy! We had to change our whole order after a purchase because it wouldn't fir in our space and she made it effortless! Thank you so much Toni!!

John helped us find a great couch and gave us a great deal. We couldn't be happier with the awesome customer service we received. If you are looking for furniture, seek out John at the Medford Ashley's. He will definitely help you with your furniture needs.

Love the store but don't like to be followed while I'm looking throughout the store by the female employees I'm guessing she wanted the sale if I bought something

Bought a couch in November, was told we should hopefully see it by February. Called the end of February and we had four people ahead of us, called again in March we were in next in line. Called in April and they said we should have it by the middle of April. Just called today and they said it would be middle of June. We decided to get a refund. I realize there is a supply issue but good grief don’t sell something if you can’t guarantee the person will get it

John was amazing. I needed a couch right away and he figured out a way to make it happen. He went above and beyond!

Eddie was wonderful and helped us get beautiful furnature

I ordered a blue sofa sleeper in March...on the 2nd...After a while had last I got a call saying it's gonna be a while unless I am willing to change the color. So I did and was told it would be here 2-3 weeks from then. That was the beginning of April. Still no couch. When I called I was treated extremely rare by a female. All I want is the blue couch my son paid almost 1000 dollars for.

Edie at the Medford location was great. She was knowledgeable, but not pushy nor intense. She was friendly, kind, & personable and we will return to do business with her again! Our shopping experience was enjoyable and easy. We are looking forward to the furniture we purchased and will update later regarding the quality & satisfaction of our purchase. Thanks Edie - you are fantastic! UPDATE Jan 2024 - Reduced to 2 stars. We cannot recommend the Dorsten fabric sofa, chair, and ottoman. The quality is not good at all. The fabric is stretching out, snags easily, and is losing the foam support in some areas. The ottoman was built or sewn crooked and cannot be fixed. The extra warranty we purchased has been a hassle to work with and so far the warranty service is not covering any issues with this poor quality product. We will likely never purchase Ashley Furniture products again.

I had such an Amazing experience at Ashley Furniture in Medford this weekend. I got the pleasure of working with Etie and she was AMAZING! I told her exactly what I wanted, what I didn’t want, and she found it! I was planning on buying a five piece living room set and when I explained my living room set up to her, she actually got me thinking and the five piece would have been too much and we went with a three piece. Her honesty meant the world to me. She wasn’t about selling me everything under the sun, she was about selling me what I needed for our home. I can’t thank her enough.

John with Ashley Furniture was amazing to work with! He went above and beyond to fulfill all of my difficult at times requests. John even answered questions I had on his time off away from work! And when the furniture arrived it was absolutely beautiful and exactly what I was looking for!

Glad I stopped by, Jarred Pagnini is extremely professional. Answered all my questions and helped me pick the right mattress set up.

John helped us out a lot without bugging us. We ended up buying a mattress, adjusting base, beds for our 2 kids, bar stools, storage bench, and a huge sectional couch for our new house. The couch is awesome.

I have been waiting over six months for my furniture. with no end in sight. every time I have called they say it "should" be in next month. Now I just got off the phone and they said that the sofa that we ordered six months ago is discontinued. This is Ridiculous!

Jarred Pagnini is just the best! He watched out for us and made sure we received the lowest price and the perfect furniture! Highly recommend him at the Medford store.

Admittedly when I crossed the threshold of the Ashley Homestore in Medford OR a few days ago I was gobsmacked by the curated abundance of everything one might need to furnish one's home. While I had a small list of needs, I thought I'd be there "forever" considering options. Enter Jarred Pagnini - Furniture & Mattress Consultant. He listened AND heard my presentation of needs; guided me expertly to options that fit our requirements; and I was on may way post haste! He's a real Pro - and delightful to work with! 5 stars all around!

I feel bad because I forgot the woman’s name that helped me (I have her card but it’s not near me at the moment). Anyways, she was very nice, she wasn’t pushy and let me look at everything I wanted plus answered all my questions. She priced matched the sale online since it was different than the in store prices and was able to help me make a decision on things I wanted that were back ordered by giving me a better estimated time of when the furniture would be here (online it would say over 2 months) but she was able to narrow it down for me. My interaction was very pleasant and after looking around online and around town they had the best deals!

Bought over $4000 of furniture. Because I was sick and could not call I'm stuck with furniture that the seats have peeled where people sits. Be sure to read the very fine print if you buy the extended warranty. Because it is a waste of money. You have to call within 30 days of noticing trouble and then they find some other reason that you are not covered. So in just over a year, I'm having to buy new furniture and have not recovered from my illness yet.

I needed a chair and got 2 for the price of 1 totally awesome 😎

Nice store!!! Eedie is the best. We always ask for her when we shop here!!!!

Very friendly and quick.

Bought my husband the best birthday chair & Lenis was amazing can’t wait to make my next purchase! Go to Ashley’s in Medford and ask for Lenis.

Am I the only one experiencing a ridiculous amount of time waiting for my future??? It's going on 5 months!! I still don't have my table and stools!! They keep moving the arrival time over and over and over. Not a happy customer!!

Although we didn't purchase the staff was amazing. Very professional and kind. Knowledgeable and good stock. Not much in stock but that's our new world I guess

Debbie is amazing. She always makes sure you don’t go home with something that isn’t going to clash in your house and that it’s exactly what you need. Go to her everytime

Had a great experience at Ashley Furniture! Just planned to wander through but Jared kindly informed me of a flash 40% off sale! Yes! I’d been casually looking for a bed and I found the perfect one! I had to get the chest too as long as it was on such a good sale! Jared was wonderful and professional and got my purchase handled quickly! Thanks Ashley!

Our experience with Ashley Furniture was outstanding. Edie was our sales person and did a fantastic job. The prices were Fair and the service was great

We bought their warranty and was told if we don't use it during the 5 years they will give you the amount spent in a credit to a future purchase. Been dealing with the store in Medford for a several month now and get nothing but the run around and no return calls from the manager. Call the number on the warranty paperwork and they state the store has to give you the credit not them. But they have heard from a lot of people that the store does not want to honor it.

Jared was extremely professional and great to work with. Really appreciated all his thoughtful feedback and insight. Chris McKean

What seemed like a great buying experience has turned into a NIGHTMARE. We purchased a bed from this store in November. The footboard and side rails were NEW, while the headboard was from the clearance section. The salesman handling our order was a hot mess, and it took over two hours to complete the sale. Upon arriving home, unpacking the parts to assemble the bed, we discovered that half of the needed hardware was MISSING FROM THE BOX. We have called the store MULTIPLE times to find out how to get the missing hardware, and every time have been told that Jordan or Dan would call us back. NOT ONCE HAS ANYONE CALLED BACK. I finally did some digging on my own and have been in touch with the "Ashley Home Store Distribution Center" in Medford, OR. Each time I have called to have the parts ordered, I've been given the run-around and told that someone would call me back. I have called a DOZEN times, and got an answer MAYBE three times, and STILL no answers. Now I'm stuck with $600 worth of useless bed parts that I can't put together, or return to the store, and NO ANSWERS. Worst furniture buying Experience ever!!!!

John was such a amazing guy and the store had a great selection to choose from. Found a perfect addition to our home and John made it super easy and relaxing to finalize our decision and purchase. Thank you very much

Very friendly and helpful!!

So pleased with the sleeper sofa that we purchased. It is very comfortable to sit on and to sleep on. The sales representative, John Keefe, provided excellent service. He explained everything, answered all our questions and did not rush us. He helped to arrange delivery and made the whole process run smoothly. I would definitely buy again from Ashley Furniture and would ask for John to be our sales rep.

I don't know how Ashley will stay in business with lack of products and customer services. I bought a sofa in May and was told it might take 10-12 weeks. I received no follow up and has to call numerous times. My sofa was pushed back to November. I called this week and was told my sofa is now pushed back to January. I have spent so much time on the phone and been hung up on many times to get no answers. You don't buy furniture with Ashley, you just buy the idea of furniture and a waste of time. HORRIBLE is all I can say!!!

Our sales person was fine the biggest frustration is that they are missing the delivery date by months. Ordered in September and they apologized but they couldn’t get to us until November 2nd. We agreed and purchased, now getting texts from our sales lady hopefully end of December. Totally unacceptable, but when you purchase they have a no refund policy. I am all about honesty, I got a text, not a phone call, a text saying your furniture will be delivered sometime at the end of December. I could not be any more frustrated than I am. For sure would have gone somewhere else. I am trying to be patient and understanding but 5 months and no delivery date??? I would have gone a different route.

We had a great experience at the Medford Ashley Furniture. Toni was great, she answered all of our questions, and also gave us plenty of time to ourselves to talk and decide. There was a tiny issue on the sofa once it was delivered, and again Toni was great, and had the problem resolved quickly. Thank you!

The selection of furniture is great and the service is outstanding. Debbie Saxbury took time to give me personal attention despite the fact she was incredibly busy. I found exactly what I wanted, and Debbie did the rest. I had such a good experience, and would recommend Ashley Furniture and Debbie Saxbury unconditionally.

Not happy with the service from two of the sales reps. Not going to name them either. The person worth mentioning is Daniel. He got back to me when finally getting my application process. From beginning to end. Daniel was very patient, explained the process and answered our questions in a friendly manner. He didn’t pressure or rush us to get off the phone. I even asked him why is he doing all the work? He should get all the commission from this sale. That’s my opinion. Daniel I’ll give you the 5 stars customer service.Thank you!

Ryan was very helpful. As a first time buyer was very impressed with his professionalism and friendliness. Definitely will return.

I ordered a couch set back in July and still have yet to receive my sofa. Upon ordering, I was told it would take 6-8 weeks. The first time I called for an ETA, I was told it would arrive at the end of September, then that changed to the beginning of October. That didn’t happen. Now, every single time I call for an ETA it changes. Two weeks ago, I called and was told it would be the beginning of December. Last week, I called and was told it would be in by the end of this week, 10/22. I called again on Tuesday and now I’m being told it won’t be here until the END of December! I don’t know how, in the matter of a few days, the ETA changed so drastically, but I’m really getting tired of waiting for a couch I ordered, and paid for, back in July only to be lied to about when it’s actually coming.

Seems to be great quality so far. Our home burnt down in Almeda Fire. Offered reduced prices for us and if approved ..no finance charges through Synchrony. Only reason(s) not rated 5 star: 1) The original bed frame ordered never came in after months and months of waiting. 2) The mattress cover to ensure the warranty was super expensive and so slippery that no sheets would stay adhered. Changed the whole feel of the bed.

initially I wanted to give this place a good review but that cant happen in all honesty. I bought some items 5 months ago in store. I adjusted what I ultimately purchased to items they stated were in stock or restocked frequently that I wouldn't have to wait months and months to receive. Here I am now 5 months later and still waiting to receive all my furniture, having damaged items delivered and waiting for replacements and being forced to accept showroom items instead of waiting months and months to finally receive what I purchased. Store communication has been non existent.

Walked in nobody acknowledged us. Asked for help in the kids furniture section. No one ever came and helped us.

They don't honor warranty on their sales. Not happy!

Good and friendly customer service clean and nice furnitures.

Lots to choose from i was surprised the sales person was so quick to say the product was from overseas, as long as it's a good quality it doesn't matter to me

Always a great selection of furniture. Staff are knowledgeable, courteous, and quite professional. A+++

Couldn't ask for better service!

My husband and I just moved into a new house so we went in and got a ton of new furniture. John on the sales team was amazing. He helped us pick out a sectional, new bedroom set, and a new mattress. We placed the order on December 12th. He told us it would be about a month for delivery. We get the first delivery around the time he said so. We were a little confused when they delivered 2/3 of our couch and half of our mattress. Next day came and my husband had to go pick the last part of our couch up and the other part of our mattress. I called and asked about the dresser,chest, two night stands and bed frame. They said it would be end of February. Beginning of March rolls around and I give Ashley furniture another call. They then said middle of March. I get a call end of march they say they have the bedroom set. They came to deliver it and it’s only the night stands. I call them back they then said middle of May. Middle of May we get our dresser and our chest and the head board and side pieces of the bed set. They said beginning of July for the foot board. Just called them today 7/21. The new update is August. If we would have know it was going to be like this we would have picked another bedroom set or just gone somewhere else. This is crazy that we are still waiting after placing the order in December!! Just a warning make sure you know exactly when things are getting delivered!!

Great customer service. Went above and beyond to help!

Friendly employees. Helped us pick out just what we wanted.

I made several purchases from this store and the warranty claims are changing our minds on continuing to do business with this company. I have made several calls to check the status of my warranty claim because we are sleeping on a broken bed frame and all I get is we will call you back once I am done with this customer. We are 3 months in and nothing, I called the distribution center and she said I was busy and hung up on me. REALLY!!!!!! I wont be going back to this place. I would suggest Garrisons or any where else.

I didn’t buy anything, but the staff was good to work with and they were patient with me! I primarily worked with Breanna, she was great! 👍

Nice store. The sales ppl were a little pushy for my taste. They almost always lead you to the most expensive items. Looked at a sectional...went to order...was told 12 to 15 weeks...we left without a couch. It was somewhat disappointing.

UPDATED REVIEW: We have been so excited to get our new mattress, which John told us would be here in 2-3 weeks. That time frame went by, we kept calling to check and FINALLY after 6 weeks it was scheduled for delivery. Day of delivery comes and they call to cancel letting us know the mattress got wet, bummer, not sure how since they are wrapped well in plastic but OK. John talks fast and around in circles for the entire next week as we try and confirm if we are in fact getting a mattress. On Monday he says he will call Tuesday to let us know for sure. No call Tuesday. Wednesday morning we get a call and a knock at our door with our mattress. Totally throwing us off, but we are excited non the less. It’s a HUMONGOUS king mattress which John said they would help us set up, they did not. So my boyfriend and I hauled this thing upstairs totally messing up my shoulder, get it all set up and find out it’s the WRONG MATTRESS. Are you kidding me?! Absolutely worst service I’ve experienced in Medford. I understand things are taking longer because of COVID, that’s standard pretty much everywhere, but everyone I have dealt with is upfront and honest about wait times, not Ashley’s. They just want the sale. I hate to admit when I’m wrong but I should’ve listened to Nancy. Previous 5 star review: Awesome service! John helped us pick a mattress and the experience was great! He knew exactly how to take care of us. I was hesitant to go to Ashley’s because of an experience in a different city but John really made this experience seamless.

Shane was more than intentional with me and my wife. He made fantastic suggestions and was more than personal and intent on getting us exactly what we needed. I would definitely consider going back to get more furniture, even if it’s just to hang out with Shane some more!

The first time I walked in I knew I wanted to buy a bed didn't know anything else.. the lady at the entrance was knowledgeable and very helpful. Not one time did I feel like I had to buy anything. There was never pressure from her. After buying one bed and being very satisfied I went back to get my son a bed. Once again had a great experience, no pressure and a very easy process.. Debbie Saxbury is her name. I'm sure everyone is helpful there but Debbie goes above and beyond to make you feel comfortable and confident in your purchase.

Debbie Saxbury was great and we had the best experience getting a tempurpedic and whole new bed set. She wanted to make sure we understood it could take up to a few months to get everything but we completely understand. We’ve been sleeping on our old pillow top for years so we can wait a little longer and it will make it that much better when we get our amazing mattress! If you’re in the market for new furniture definitely ask for Debbie!

When starting over after losing everything to a devastating fire, Debbie at Ashley made it a wonderful experience. So caring and knowledgeable, she really helped put us at ease. The quality of the furniture along with the excellent customer service will bring us back for more as we rebuild our future. Thanks Ashley and thank you Debbie. Kirk and Melodee Soderlund

Never again! We had our recliner for about a year before the recliner mechanism broke. We were upsold the "best warranty". We tried and tried to get someone to help us get it fixed both at Ashley in Medford and also the warranty place. We still have a broken recliner. We even asked for a refund of the warranty and no luck. I feel scammed. Do yourself.a.favor buy local and if you have to buy from this company don't waste your money on the warranty!

John Keefe at the Medford Oregon store helped my husband and I purchase a dining room set approximately 6 months ago and we were absolutely thrilled so we came back and purchased a beautiful bedroom set. John was absolutely wonderful to work with and he gave us his undivided attention and a great deal !!! Ashley is very lucky to have him a employee! Thank you Ashley and John ! We definitely will return !

John was my salesman. Very knowledgeable and leaves you space to check out the store

We had a great experience with Ashley. Our sales rep, Jonathan, was a dream! We felt like he really cared about getting what we needed.

This is the worst place to buy from . I ordered a bed in February said it would be here in April. Never showed went in and tried to figure out why they said waiting on bed rails . Then headboard went missing and still no bed rails . Said may 5 it would be in went back said still no bed rails told me end of June. So asked for my money back and that's starting to seem like a joke to get my money back. Front desk workers seem like they don't care about customers . Seems weird that beds come in pieces. I will never go back

Very nice store. Well presented displays with lots of options. Courteous and helpful staff. Great salesman. Great prices compared to other furniture type stores we have visited. Only downside is that you pick out what you are interested in purchasing and then it must be ordered. But you can apply for financing, do a lay-a-way plan or pay cash. They do charge a delivery fee on all sales however you can opt to pick it up yourself.

I placed an order on feb 26, 2021 online and was told because of covid it would take 6-8 weeks for delivery. So at the 8 week mark I made numerous calls to customer service who had to contact the warehouse and third party that had my order, with the same “a week or so out” response. Week 11 I finally get a response after my 3rd call, that it would be mid June when it would be available for delivery, that’s 16 weeks!! I ordered a basic dresser and headboard for my bed. I cancelled the order because not once during these 11 weeks has Ashley or the third party reached out to me in any form to let me know if it was on back order, etc. I am beyond livid, and disappointed because I had such good experience last time I got an Ashley card for future purchases.

We went to Ashley Furniture Warehouse in Medford, OR and Edie Barton helped us. Edie is the BEST, she helped us find exactly what we need and really helped design the look we were wanting to accomplish with our home and within our budget .... we are so excited! I highly recommend Edie and we love our new furniture!!

Ordered a bed fram and dresser once I got it the boxes where torn up, and parts of the fram was damaged told the sales person and nothing done she said ut is part of the design. I even paid N extra $199 for an extended warranty

Great selection. Great customer service.

They did not bother me while I shopped. We may go buy their furniture because of this and their options and prices.

Very helpful and friendly no pressure sales! Would definitely shop there again and refer others!

I had a great experience with the Medford Ashley Home Store. Assistant Manager Mike and Debbie really helped make my order happen. Things are understandably slow during this time but the staff was willing to check my status each time I called. Peter and his crew did and amazing job with delivery and install. The reason for 4/5 ⭐ is that my bed frame was damaged in shipping. However, both the delivery crew and store staff was so willing to make it right and get me a replacement. I love the pieces I ordered and my Sectional is above and beyond what I expected.

Zero isn’t an option or that is what I would leave. Bought a bed in Oct and still nothing and it’s March. We never get calls we have to call them and it’s always a new date that it will arrive. Well now we call and it’s in but do you think they’ve called to tell us? NOPE! So now they’ve provided another number for the warehouse to verify it’s actually in but nobody answers or calls back. Stay away and shop local...these folks give zero ****’s about customers or customer service.

If I could give it a zero I would. MY VERY FIRST TIME VISITING THIS STORE I was “greeted” by a short man. He was not friendly nor welcoming. He made me and my fiancé feel like we couldn’t afford buy from there and he was unwilling to let me ask any questions. He would cut me off mid sentence on multiple occasions. He was so off putting we practically ran out of the store. Save your money and buy local. Not only did we end up buying a brand new bed frame we bought a whole bedroom set thanks to a very nice lady at a different store. Please take a good look at your staff! When people are looking to buy furniture they want to feel at home! Not like they can’t even touch the furniture.

A very pleasant experience 😊

I love this store! I just bought a rocker/ recliner. John, the salesman, was awesome and got me a great deal!

Nice selection and great service.

EDIT: Update, I got my furniture, from my order in mid december, day before yesterday. I unboxed my couches and one was smashed in half on frame, completely busted, and black stains. I called to report and was told service would call me back. No call. I emailed corporate as well. I will keep yall posted on how they handle this. Just ordered a few pieces in store. Over Christmas decided to show my son what bedroom furniture I got him on the website. Low and behold it’s hundreds of dollars price difference. So I go get my paperwork to run all the item numbers I could. When looking through the paperwork I see a protection plan had been charged that I was told NUMEROUS times by the sales lady she would be adding complimentary which was some five year protection plan, I thought oh that’s nice and she was very helpful. I signed my paperwork and left but now looking at it see that it was charged, and the hundreds in price differences with the same items online. I will be contacting the store tomorrow but I think it’s pretty shady to not sell at consistent prices. In addition if your shopping here make sure to check the website before going in and verify your not being charged for things your told would be comped.

Nice staff, great selection.

In love with the couches we purchased today at the Medford Ashley Furniture store. But ecstatic over the sale. Tyler Furst listened to our perameters then took us straight to the couch we wanted.

Very helpful and professional!! Thank you Tyler for being a rockstar

Good, bad or otherwise. Communication is very important to me. My house burned down(not stated for sympathy, but a background reason for the shopping experience) so we ordered a HOUSE FULL of furniture from Ashley in Medford in the first week of October. At the time of the order we were told everything would be here by now. There had been multiple phone calls with no response, do on Sunday we went into the store and tried to find out what was going on. We were promised we would have a couch at least by Friday (not the original one we ordered, that was put off until March, we had to settle for something else) everything else on the order was put off until mid January. After speaking with the assistant manager, Mike, we agreed to go with the couch we could have by Friday and be patient with everything else. He knew I was extremely upset and PROMISED it would be no other issues with Communication. Monday calls were made with no answer, same thing on Tuesday. Finally yesterday, we got a hold of Mike again and he acted totally clueless about anything. We canceled our order and went to Furniture Row and met Denis, who was great and placed a new order for the house full of furniture. My couches would have been delivered today, but because we went after I go off work at 7, it couldn't be scheduled until Friday.

Hi just Bought a new living Room set

Got our new couch Edie who helped us out was so friendly and helpful. Would give 5 stars I have to wait 2months for delivery on a standard couch. got a great deal anyways.

We could not find the piece we're saw earlier and Jason Gatrel lead us right to it. Great service! He was very helpful and very nice, we appreciate him and his help.

We had shopped previously at Ashley and found their prices and quality excellent. When we moved into our new home we needed to change and add furniture so Ashley was our choice. Our salesman JOHN turned out to be one of the best parts of the experience - he took our ideas and pulled a number of suggestions for us to look at and helped coordinate rugs and over several phone exchanges helped us to refine our first choices to fit our needs and space. Over all he spent several hours helping us to get the look we wanted. I can't give John and Ashley a high enough rating because the survey only has five stars - but I would encourage anyone looking for furniture to go to Ashley and ask for John!!

The worst experience ever. I purchased some furniture in June 2020. I was told by Rodney that the furniture would be delivered mid-July. 8 pieces were ordered. By mid-July not one piece had arrived. Over the next four months one or two pieces would dribble in to the warehouse. They wanted to wait until all the pieces had arrived before they delivered. We couldn’t speak to our salesman Rodney because he had been fired. I threw a fit and they started delivering the furniture. Now the furniture was dribbling in to my son’s apartment. Four months later we are still missing a love seat. For two weeks we have been receiving apologies from corporate, each saying they are “looking into it”. From the looks of these reviews there will be another one of this apologies in the space below. If you really want to know how they treat their customers, go to “Ashley Homestore Furniture Customer Complaints” on Facebook.

In July of 2020 my physician recommended for me a sleep number bed. I have ongoing orthopedic issues. I purchased the mattress. The, having always dreamed of having a canopy bed I went to Ashley Homestore. They didn't have the one I wanted, but on the showroom floor was one that I liked, so I purchased it. Friendly people at the homeStore. Then started the troubles. The sleep number bed can rest on the floor, so I could have taken delivery of it at any time, but, Ashley furniture refused, repeatedly and adamantly to help move existing furniture, even if the customer were disabled. So, sometime in August the bed arrived at the warehouse incomplete, they wanted to deliver it and build half a bed in my master bedroom that was not usable and wait for the additional parts. I politely declined, and asked them to deliver the bed when it was complete. So, a few weeks later they showed up with, what they said, was the complete bed. Lo and behold, it was shipped to them with no hardware. Again they asked if they could stack a pile of unassembled lumber in my bedroom, I declined, and asked for them to deliver it when it was complete. Again, I asked the distribution outlet if I could take delivery of the mattress from sleep number, and they again told me that if it was there, I, a disabled person, would be required to remove it from the room before they delivered. So, lastly, today September 17th called the distribution center once again to see what the status was for a bed I purchased for nearly 2000$. After checking, I was told that of the 5 bags of hardware needed, 2 were being delivered sometime this week. I asked about the remainder, and was told they do not have a clue when they arrive, and it could be as late as Christmas. Once again the warehouse/delivery person was asked, by me, to please let the delivery people assist me with putting the sleep number mattress in an adjacent room for assembly of the new, 2000$ bed. Once again, this time fairly rudely, I was told in no uncertain terms that wasn't going to happen. So, we sleep on an old bed in our guestroom, where we've been now for more than a month, hoping someday a bed that I spent a great deal of money on will someday arrive. If it weren't for the sweetness of the salesperson we're dealing with at the homestore I would have demanded a return of my money a long time ago. I'm on the verge of doing so anyways. What baffles me is that there is a complete, assembled, identical bed in their show room. They clearly do not have a great number, or frankly any more to sell. Why not appease a paying customer by transferring the parts to a bed that's already sold? The only conclusion I can come to is they could care less about their customers.