Ashley Store Ontario, OR

Awesome shopping experience! Great product selection, and Daniel, our salesperson, was especially helpful! Thank you for the wonderful experience, and we look forward to doing business here again!

Daniel was very knowledgeable and friendly. We were not sure what we really wanted, and he helped us find the perfect furniture for our living room. 5⭐️! If you are in the market, go see Daniel. Very personable and goes out of his way to help you.

Great local family owned business, that will help you anyway they can!

(they added on here that I did not purchase from their store but that is a lie. I live in Ontario and used their store. I also reached out to him like he says in his reply and never heard anything back 👎).Ordered a couch in the middle of July and was told 5 weeks out. It is now the second week of September and I still don't have a couch to sit on. I have not received any updates from them and every update I've gotten I've had to call and ask for. I called last week to find out that it came in on a truck last Wednesday after which they told me they deliver within 1 to 2 days of it arriving. The warehouse coordinator finally calls me on Friday saying he can't deliver until the next Monday and when I push back he says they will try and get it delivered by the end of the day and will call if they can't. Shocker, they never call and don't show up. Now it's Monday and he calls again to tell me that he can't deliver it till Wednesday because his trucks are full Monday and Tuesday. I point out that he already told me that they would deliver it Monday if they couldn't on Friday and he basically tells me that's too bad. So yeah. Not impressed with these people. Almost $3000 and two months later and I still don't have a couch.

Floor salesman Daniel is incredible. He helped us out throughly and answered all my many questions. Remembered me each time I went in and always polite.

Love this store. Great selection and the owner is awesome! Go see Richard for any furniture needs that you have.

Awesome experience. Friendly staff. Customer service was outstanding!!!

Friendly staff. Very noligable.

Nice selection of furniture but the prices can be a bit steep. They do have clearance and some sales occasionally though!

Had a wonderful experience this morning at Ontario's Ashley's Furniture. We were greeted by Jeanette as soon as we walked in. Jeanette was kind and extremely helpful. She was very professional amd courteous. She listened to us and was patient as we were making decisions. We left with what we were looking for 😊 The store is so beautifully arranged and full of so much inventory. Thankful to have this store in our little town❤️

Nancy is amazing and always has the answers to my questions !!! Thanks Nancy for the great service

We love coming here! They have a great selection and prices! Nancy is very helpful in helping us find what we need.

In today's world it's difficult to find good customer service. HOWEVER, we purchased several items from Nancy and one of them had an issue. When I spoke with Nancy she was very understanding and worked extremely well with us. I found it extremely refreshing to get the results we got. It's easy to sell items to people and make them happy when everything goes well. It's another to work through a problem and make your customer happy. Thank you Nancy!!!

Nancy was absolutely flawless 😍 at her job financing a bed for me. Took 20 minutes and I was on my way . Clean atmosphere and people

We had the young sales lady and she was so nice! Made the experience so fun and we love what we bought!

Nicest location to work with love the product for the money good quality came in when they said it would great experience all the way around

Was looking for a new mattress and frame for my son, when we got to the store we were welcomed immediately and helped and shown what was within our price range. All the employees were very helpful and very friendly will definitely be going back in the future!!!!

My husband and I came in to find a new couch. Nella helped us and she was very honest, accommodating, and professional. She was knowledgeable in different couch styles, types, and setups, as well as the characteristics of different materials such as durability and cleanliness. She was very transparent about pricing, payment options, warranties, and return policies. On top of all of that, she was relatable and fun to work with! An overall cool chick!👍

I bought my 3 peice living room set. Best quality in our area my opinion.

Ashley in Ontario has some of the most helpful and knowledgeable employees. Customer service is great! Thanks for always finding a solution and providing service with a smile!

At first my experience was great but then a piece of my furniture got lost had to be reordered, we had half a couch for a month. Took way longer than quoted. My sales person no longer works there so nobody seemed to care about my furniture. Shipping is out of there control to some degree but we were told we would get a discount for all the inconveniences and what a joke, furniture is just not made the way they used to be yet the prices are ridiculous. I wouldn’t buy anything from here again until they figure out how to care about there customers who are waiting & paying TOP dollar for furniture. Look elsewhere.

This place is the best! Excellent staff and crew! Always so welcoming and helpful, if you’re thinking about getting new furniture this should be your go-to spot!

Great experience, knowledgeable staff, and excellent service. We have always been impressed with the experience and will keep coming back. Thanks to Chauncy (Sales Manager), and the staff.

I purchased a new dining set and new hutches for our new home. Nancy was absolutely amazing. I was having a hard time deciding what I actually wanted and she helped me get furniture that will last forever!!!

Nancy Souza has went above and beyond everytime we have gone in for any furniture needs !!! I will be a returning customer everytime

We went in looking for a new living room set for our new house. Nancy was quick to come up with great couch and sectional items that would fit our living room floor plan! She was honest, helpful, and a great sales person. We will definitely be going back!

Nancy Souza is the best to work with. Always so friendly and goes above and beyond. I highly recommend going to see her. I have sent many friends and family to go see her and she always takes great care of them.

My grandparents and I had Nacey Souza as our salesman. She was absolutely the best person to work with. She gave me every option to look at. Tell me what she recommended for the space that we wanted to put it in. Definitely one of the best salesman I’ve ever dealt with in my entire life.

Nancy Souza was great to work with! She never pressured me into buying my dining set but was right there to answer any questions I had! I received a brand new dining table, set up in my home in less time than she quoted me!! I reccomend asking for Nancy when you go in. She really knows her stuff!

Ms Souza was awesome!

Ashley’s in Ontario OR has yet to disappoint! Nancy Souza always finds us the PERFECT furniture for our home! Nancy always the makes the purchasing experience smooth and simple! Ashley’s always has great deals with quick and easy financing!

Nancy was amazing, she made the whole process so smooth.

I love coming to this store! My go to person Is Nancy S. She's wonderful at finding what you need in store and if she doesn't have she gets it for you!

We picked out two recliners. Couldn't get them delivered for almost three months. Went somewhere else.

Krista provided excellent customer service. She showed me everything I wanted to see. She answered all my questions politely which I really appreciated. I will be back to purchase more furniture from Krista in the future.

Nancy did wonderful offering lots of options and advice

This store is truly incredible. Staff is friendly and helpful. Not pushy like other places. You in good hands with Krista especially.

Krista helped me find my new sectional for the family! Quality furniture

krista made the buying process so much easier and kept in mind my decor needs!

Came into Ashley’s really not knowing where to start with shopping for furniture and I was helped by Krista and she made shopping for furniture such a breeze and I made sure I was madly in love with everything before making such a big purchase. So thankful! I will always return here.

Customer service is very good, Thanks Nancy!

It was a wonderful experience Chauncey greeted us right as we came in and made it a comfortable experience thank you.

Helpful staff fielded lots of questions in a professionally and friendly manner.

Ashley has been and done 5 STAR service, made sure everything worked out and I would recommend them. Appreciate the hard work

Been fighting my recliner for too long....it sags to one side. Gather up all my info and went to the store of purchase. Met a gentleman named Chris and after looking at my pictures he agreed it was sagging. He pulled up my file and determined I bought the chair in 2016 and he was the salesman. Said his people could probably do a fix. Told him I needed it picked up the next time their truck was in Payette. Next morning a phone call and chair is picked up. Another call early the same afternoon....chair is fixed and will be delivered with two hours. Total bill $60. This whole problem was settled within 24 hours after visiting their store. Very good service.

Salesman Aaron knowledgeable about product(beds). Helpful & friendly.

Nice people to deal with. No issues so far.

Very nice and helpful salesman. Who helped me pick out the best mattress for my comfort. This store has some really great furniture and accessories. Much more than I had anticipated finding.

Great customer service

We won't be back. 5 months is to long to wait after you pre pay. Sorry not again.

great service and makes it easy to find everything, 10/10 furniture store in the area

The staff gave me there full attention when trying to figure out what furniture I needed for my new home. The process was easy and simple. Can’t wait for my new furniture!!

Great service !

Was going to take 12 to 14 weeks to get a dinning set. This is a national company.

I love my couch. I didn't like the process of getting it.

During the last 3 months I have been trying to get information on my couch. After no updates and 2 months I asked for a refund and was told no, they can't refund once the couch has been purchased. Finally 2 days ago I'm told it's in the warehouse. Don't assume that means they have a plan for it because they don't.We where told it will be here today 05/14/21 and now we are told it could be here Monday at anytime. The manager then tells me I can get my money back!!!! Well great now that there's 3 days maybe to wait, now they can refund my money...This company has 0 planning to it, and hasn't a clue how to orcastrate business. It doesn't take much to set up drivers with a detailed list and arrival times. Bad management Is the only thing that could make this such a bad operation.

Found a nice dinning set and prices were very reasonable

Ok

They are very friendly and helpful

We were interested in a bed set. Our sales rep, Nancy, wrote down the price and everything on her card and gave it to us, said we can even make the purchase on call, since the store was far for us. When I called her later, she simply denied the price she gave. We felt lied to and deceived. Didn’t care to go back. Not worth my time and energy.

When i purchased my bed the deal was when it would be guaranteed for 30 days that was not the case when i picked it up and paid the remainder it that it was 30 days i exchange the bed for a different 1 .i don't like being lied to do you

Nice furniture just didn't find the perfect chair for my bedroom

We bought a $1,600 sofa set and after six months the seats are already breaking down, wood pieces showing through the recliner foot rests, and material already fraying. We even bought the extra warranty which was a waste (no help there). I would avoid buying here.

Friendly staff

Staff has always been very nice every time we get furniture there. Good deals and good service all around.

Huge selection of livingroom, dining, bedroom, casegoods, and mattresses!!

We have bought most of our furniture from Ashley's HomeStore. The price and service have always been great. Even the delivery drivers are friendly.

Customer service seems to be gone. Items at this store are expensive and you would think that if you were expected to pay top dollar you would get top dollar service. That is just not the case at this store.

I found a chair I wanted today. I said I will pay in cash and take today. Nope can't have, but we can deliver in 10 weeks. The store is struggling but yet let a paying customer walk.

(Translated by Google) Very expensive (Original) Muy caro

Nice place to buy high end furniture.. but I am only giving them two stars because of the fact that I have waited since June 23rd today is September 9th to get my order every time I call I am treated rudely I am told that covid caused all this ..when I call I am told oh another 10 to 14 days it'll be here I've been told that for 10 weeks now they tell me that they'll call me I don't need to call them I don't understand how they can knowingly sell items to customers that they know will not be arriving to their store for months and months and months... and tell their customer it'll be here in 3 to 4 weeks... They need to say it'll be here next year.... So your getting last year's style not something new and In fashion!!!!!

Nice sales men very helpful

Service was good, lady was kinda rude.

great service everything is on sale !

The help are wonderful to work with you and the price is always right

Big shout out to the warehouse crew. They went above and beyond to help us, not only with loading our furniture but when our truck wouldn’t start they helped is with that too! Thank you.

I was really impressed with this store. Chris was amazing. Answered all my and my wifes questions without hesitation. I'll be sure to recommend him and this store to all my friends and family. We bought a new mattress and a new couch. Without any concerns.

Nancy is a great person to work with. Very helpful

Friendly and knowledgeable staff, great showroom

Great service, see Chris for a great deal on nice furniture

Great selection!! Friendly & helpful customer service (not pushy whatsoever!). We worked with Nancy Souza. She is amazing!! We purchased our sectional for our living room that day we browsed the store. We also called back a couple of days later and purchased a kitchen table we were interested in, and they matched the online price. Ashley Homestore Ontario, we highly recommend this store for all of your furniture needs!

Great prices

Good service and nice furniture, excellent prices.

We started shopping at Ashley last year for the 1st time last year. Chris was an excellent sales rep. Shopped again last week and they have earned our business forever. Thank you!!

It was a very nice store, comfortable to be in, all employees were nice and accommodating. Made me feel important.

Excellent service from Chris Sumner, wasn't pushy or trying to get us to buy more than we could afford. Just explained the product we wanted and an item directly designed as a piece of a set with the product. Professional, we'd buy from him again. Great prices as well.

👍🏻

Beautiful store, wonderful people (Nancy helped us this time), and love, love, love my new living room set! Delivery men were awesome too, very patient while I decided where to place the 3 large pieces. Thank you❤️❤️❤️❤️❤️

Excellent great store

Very nice staff and big selection.

Super friendly service great deals Go see chris

It was a great experience going to the store,the costumer service was great.I will keep going again.thank you

Great store ! Nice and clean with beautiful furniture. Chris was very helpful. Love my new recliner.

Our shopping experience and subsequent purchase was very pleasant. Our sales associate, Nancy Souza, was very willing and knowledgeable, and that made our search and selection so easy. We found the delivery arrangements were handled so conveniently and in time with our hectic schedule. It is so good to have an Ashley showroom located in our town now too!

Great sales help and good prices! When you are looking for furniture..you should go in....they make their own furniture..they are not a middle man!

Chris was great to work with and got us an excellent deal.

My son who is 14 years old, told me he doesn't want a bunkbed anymore. (Its a handy down from his sisters) He said "Mom, I want a bed of my own". I went into Ashlys by myself looking for the perfect bed for my son. A gentleman came over and introduced himself, his name is Chris. I explained what was going on and he showed me 3 beds. I finally said i can only do so much. He says I get it. We go to the computer/tv and search on there for a full size bed. I found one that I know my son will love!! As I said Chris is listening to me about money. He tells me again he gets it. He starts recalculating numbers on his phone.. "This what I can do for you." He shows me the numbers and i was more than happy! This I can afford!!! I put half down and happily on my way!! We put the bunkbed up for sell for $100. We got someone that I know and we sold it to her for 75 including the top twin mattress. My son and I broke down the bed and it sat in the living room for a day while he sleeps on the mattress on the floor. My husband and are hard working peeps. We do what we can! We decided to gift the bunkbed and twin mattress to the family. I feel like paying it forward is like a chain link fence. It takes one link to another to keep it going. Thank you Chrs Sumner for being a link!!

Chris was amazing. Very helpful and provided as much information as possible. Did not pressure us but was available to answer any questions we had. Lots of items to choose from...great selections.

Friendly and very helpful!

They assisted and hosted a amazing car show nice selection of furniture inside. Highly recommend shopping there to others. Great staff.

This store has a wide selection to choose from. Very friendly staff.

Soo many things in this store, very nice employees

Huge selection, friendly sales associates.

Staff seemed friendly, I suggest sticking with one salesperson for assistance. The manager is willing to help make things right and is a good contact if you have any issues.

I'll have to edit my last review..... I actually received a voicemail today from the sales manager asking what they could do to fix the problems we had with the Store. Although Im very happy with the product we purchased, it was the only item we ordered so they didn't need to replace the item or give me something else. The fact that they recognized the issue and tried to resolve it says a lot.

Great store with wonderful sales people.

They went above and beyond our expectations !! We had a ripped cushion cover and they replaced 2 complete cushions and covers no charge. Never been treated so well. You have a lifelong customer.

My husband and I highly recommend Ashley HomeStore! There staff was amazing, and very helpful. We purchased a sectional over Memorial Day Weekend. Since we needed it configured for our living room, it had to be ordered. We were told 3-4 weeks. It was delivered in 3 weeks. The delivery crew of 2 were very respectful and courteous. We did have a slight issue, we were missing one of the pieces of the sectional. My husband went in and talked to the Manager, and he immediately had everything taken care of. The sectional itself is of great quality, and is very comfortable. We will not hesitate to shop at Ashley HomeStore in the future! If your shopping for furniture you can't go wrong!

Relocated to Fruitland after the Camp Fire in California. Went to Ashley in Ontario with a very tight budget and a lot to purchase since we lost everything. Devrin was great, he worked hard to get us the best pricing so we could get the things we needed. He wasn't pushy, gave solid advice and was very attentive. Delivery was prompt and done very professionally. Will definitely use them in the future for furniture needs that arise.

Best furn in ture in town. I have purchased 3 recliners and now a dresser.

I wasn't satisfied with the first mattress I purchased from them. I relayed my concerns, and Chauncy took the reigns, had me test out different ones till I found what I felt will serve me best. He gave me full credit towards my upgrade, and a rebate off full price for the new one. I appreciate the follow up, and making the effort to find the right mattress for my needs. The reason I purchase from a local business. Accountability. Highly recommend.

I bought a mattress in February. The salesman told me I would get 4 mattress covers. I was charged $79. I got 1 cover. Recalled the salesman and was told I had to contact the mattress cover company once a year for 4 years and would receive a new cover. That was contrary to what was on the cover oacjaging. Recalled the salesman and was told he would make it right by 2/28/19. Not. I figure I'm out about $58 which they will not credit back to me.

The entire experience with the Ontario store was 5 star all of the way. Nancy was low pressure sales and helped us find the exact size and style of furniture we wanted. After placing our order we ran into problems with our delivery timing because my husband had an unexpected eye surgery and they were great about storing things for us while we dealt with that. Our house is a 1940s style home with small doors and the delivery guys (Luis and Daniel) took the time and care to make sure it was put in undamaged and placed it for us perfectly. The experience couldn’t be any better. We highly recommend.

I bought a mattress in February. The salesman told me I would get 4 mattress covers. I was charged $79. I got 1 cover. Recalled the salesman and was told I had to contact the mattress cover company once a year for 4 years and would receive a new cover. That was contrary to what was on the cover oacjaging. Recalled the salesman and was told he would make it right by 2/28/19. Not. I figure I&'m out about $58 which they will not credit back to me.

I bought a mattress in February. The salesman told me I would get 4 mattress covers. I was charged $79. I got 1 cover. Recalled the salesman and was told I had to contact the mattress cover company once a year for 4 years and would receive a new cover. That was contrary to what was on the cover oacjaging. Recalled the salesman and was told he would make it right by 2/28/19. Not. I figure I'm out about $58 which they will not credit back to me.

Good service, great prices & nice people

Furniture was in but I was never called. I had to call them and our salesman even forgot that we asked AND paid for delivery. Still waiting for desk to come in.

Thank you so much for helping us get our split mattress that we needed best place to shop for furniture great customer service they are they best all around

Walked in and did not even get acknowledged at all. We were there for a good while and walked past a few employees as they yawned or turned the other way. There were a couple of other people there and none had a sales rep with them either!

Jan. 2019 New Photos! Absolutely beautiful! Very classy, clean, & comfortable. The staff here are the best! Knowledgeable, attentive, easy to talk with. The layout is perfect for me to see exactly what i want in my home. Ashley furniture is solid quality made. The prices range from easily affordable now on any budget to some things are worth saving for.

Warm and welcoming atmosphere. Lots of wonderful accessories and furniture to choose from. They have an awesome crew of sales associates, office manager, warehouse crew and main management team that are always willing to help and assist in any needs you are looking for. Nancy, is awesome when it comes to sales! She is always going above and beyond to help customers find what they are needing.