Ashley Store Portland, OR

Mark was amazing - thank you for helping me find exactly what I needed for it new home!

Came in to the store and was looking for a new sofa set. Jeanna LaValley was really nice and friendly. I appreciate their willingness to help and she was not pushy at all. Gave us space to look around as well. Definitely recommend!

Josh was fabulous and put up with our crazy selfs and got us a great living room set up!

Worked with Jackson to get a new reclining loveseat. Highly recommend his expertise!

Josh was incredibly helpful - we are thrilled with our purchase!

Came to Ashley in Tigard with my wife looking for a kitchen table and a side shelf. Brandon Canez was super helpful and professional and patient. I'd highly recommend him as he made furniture shopping on a weekend fun.

I just purchased some furniture, and I had a great experience with Rob and the manager.

Josh Judkins was very helpful.

Great service and information from Mark. Good prices.

Fast, simple, informative

Great experience

Mark was so amazing at the new Tigard store

After moving to Clackamas, we needed to get new furniture. We checked out Ashley Homestore, and immediately, Josh J. welcomed us and helped us out. He’s super friendly and we enjoyed our time with him. By the end, we found a lovely table that he helped us find. I highly recommend Josh’s services, he’s knowledgeable and helpful. Thank you, Josh!!!

Elena is an awesome salesperson! They showed me exactly what i was looking for... AND, didn't try to show me anything out of my price range! The amazing part? Gave me time and space to think and discuss with my friend what to buy. So, I bought 2 couches and a dinner table with chairs. This is the place to go! Thank you Elena Kahlke!!! You're the best!

Mark is amazing!!!!!! Cannot say enough how awesome he is!

5 Stars – Amazing Customer Service from Jackson! I recently had the pleasure of working with Jackson over the phone, and I have to say—it was one of the best customer service experiences I’ve ever had. Jackson is incredibly kind and patient, and his professionalism really stood out. As someone who finds big decisions like picking out furniture a bit overwhelming, Jackson made the whole process feel manageable and even enjoyable. Despite the entire interaction happening over the phone—let that sink in, folks—Jackson helped me confidently choose a bedroom set for my new apartment. I had a lot of questions, from pricing and layout changes to whether there was any wiggle room on the sale. He handled everything with clear, thorough communication and made sure I had all the information I needed to pass on to my stepmother, who’s helping me out. On top of being helpful, Jackson brought great energy to the conversation—we even shared a few laughs, which really made my day. It’s not every day that customer service feels this personal and genuine. I’ll definitely be recommending this location to friends and family based on my experience with him. Thank you again, Jackson, my dude—you absolutely made my day!

Josh was an amazing help with finding us the perfect bed. Wouldn’t stop until we left satisfied

Great service from mark ! Super friendly

MARC DID GREAT

Excellent experience

Mark was awesome!!! Very knowledgeable and professional, he knew exactly what we were looking for I couldn’t be happier with my purchase.

Mark was very helpful and informative. He answered all of our questions and took our needs into consideration, we will definitely be coming back.

We worked with Josh and he was fantastic! Very knowledgeable, personable, and patient while we searched for the perfect chair. I highly recommend!

Josh J was very kind and made the process of ordering a couch fast and easy!

I want to sincerely thank and compliment two employees at your store: Robin and a tall, curly-haired, handsome young man whose name I unfortunately forgot. When I lost my car keys, they both helped me search patiently and kindly. Their genuine care and attitude toward customers truly moved me and left me feeling deeply grateful. Thank you for having such wonderful people on your team.

Lovely vibe & selection of furniture to look through! Mark went above & beyond to help us and get us the best possible deals.

Mark was very helpful. Great salesperson!

Jim was fantastic! Very patient and professional!!

We were greeted professionally. Julie answered all our questions.

Julie was amazing! We went to 4 stores, and she was by far the best salesperson. Thank you Julie 😊

I had the best and most awesome experience at Ashley furniture dealing with Corey Rogers exceptional patient and very courteous and respectful. Come see him.

Cory did grate find us the best prices I do recommend it :$

Mark was extremely helpful, intelligent, and fun to work with. He got us into a comfortable, beautiful sofa that fit within our budget. I would seek out Mark again for our future furniture needs!

This has been the worst customer service experience I’ve ever had with a brand name furniture store. First, they delivered the wrong sectional on the scheduled delivery date. When I called to resolve the issue, instead of offering support, the representative made me feel like it was my fault and that I had ordered the wrong item. A few days later, I received both a call and a text from Ashley Furniture confirming a second delivery date. I waited at home for three hours, only to find out that it wasn’t a real delivery — despite the notification coming directly from them. When I called customer service again, the representative I spoke to was extremely rude and dismissive. She informed me that the sectional was on backorder and insisted there was no way it was being delivered on the date I had been told. When I asked her to look into the notification I received, she refused and told me I could “just wait and see.” This entire experience has been unacceptable — from the incorrect delivery to the poor communication and unprofessional treatment. I will not be doing business with Ashley Furniture again.

Mark was super helpful and found me exactly what I was looking for

Superb service and informative! Will be back!!

Jeanna was amazing, and was half the reason we ended up buying a couch from Ashley. She was warm and welcoming, talked us through our options on the couch we came in to see, showed us some other options that weren’t originally on our list but were strong contenders, and was so sweet when we came back in after checking out another store. She ended up suggesting another option for building the couch that would get us the same result we wanted but for a couple hundred cheaper. I will absolutely check out Ashley next time I need to buy furniture because of this amazing experience. There was no pressure to the situation and her experience as a salesperson shows in how easily she sold us the couch. I definitely recommend her if you’re looking for an expert salesperson to show you all your options and gently guide you through the sales process.

Mark is super enthusiastic & helpful, very knowledgeable on everything in store & online. Very pleasant experience!

Jeanna was so sweet and helpful. She made the whole experience feel seamless. I can't wait for the furniture to be delivered.

Gina was so patient and knowledgeable. She made it a pleasant experience!

Cory was great to work with. Made the process very easy and was super friendly.

Mark was awesome to work with.

Mark was great. Super helpful and gave us a good deal along with helping us find exactly what we were looking for. Highly recommend.

Had an amazing experience with Cory 💗Shout out to you my dude! 😸 My boyfriend and I came in to look for a couch and Cory helped us find the perfect one! We even came in a year ago and he still remembered us!

Mark was great showing me different sectionals!

Thank you Mark for your expertise and help!! I really appreciate it! New sofa! I’m happy!

Elena was very helpful in finding just the right living room couch set for me and my family. I was so happy with her efficiency and support. Good listener, great customer service.

Mark with a K was AMAZING! He was super fun and approached us very nicely! Mark worked with us on finding a sectional with all the requirements we had for him he and he found us the PERFECT couch! We are so happy with our purchase and recommend him 1000%!

Very friendly and helpful!

Josh just helped us out with a great new couch. We’ve bought several times from Ashley and always been satisfied, but this was by far our best purchase and interaction here!

Mark so helpful we will be back to do business

Great help!

Elena was so helpful! My mom purchased a gorgeous bedroom set, a sofa and accent chair, and a tempurpedic mattress, all with good discounts!

Awesome experience!

Great shopping experience.

I am very pleased with the help and service; I received from 5 or 6 members of your sales-team, figuring out what part was needed to fix one side of my reclining loveseat. They found the part I needed, had it order and delivered to my home... at No Charge to me! definitely 5 Stars!

Salesperson Mark was very helpful and gave us a quote to take home to decide. Very nice guy. Thank you

Had a great experience with Jeanna. Professional from start to finish.

Amazing customer service! Julie helped out a lot, she is very knowledgeable. It was a great experience!! 😊

5/5 service to Mark! He’s resourceful and polite. Don’t be afraid to ask for help when you stop by the store!

Jeanna was great to work with and helped us pick the perfect mattress for us! She was helpful and ready to support us.

No pressure, and good service, thank you!!

Had an amazing time here! Julie was wonderful and a great problem solver when we encountered issues with measurements fitting in our apartment. Highly recommend her!

We went to multiple places before Ashley Homestore and I can say Mark Weidemann had the best customer service we’ve seen. He wasn’t pushy, very friendly and made the entire experience enjoyable.

Mark is a credit to his craft, very friendly, kept me and other customers laughing and offered a great deal

Jeanna was absolutely fantastic and made mine and my wife's experience getting furniture seamless and positive. Would recommend.

Great store… tho kinda tricky Internet sales on the floor!? Had to bounce person to person to complete sales…??! Been having an online order “Issue” ~ $280 wool rug is shedding constantly since Fall’24.??!! Every vacuum pulls rug apart?!? No support from Ashley Corp. they disavow(??) Taints my home purchases, no thanks guys, Plm

Mark good job amazing 🎉🎊🍾👍👍👍

Mark is the best you should come he gave us a discount

mark the goat

Nice friendly service and was willing to work with price

Julie was extremely helpful in helping us select the perfect couch!

Mark was the best! So friendly and upbeat from the very first moment, yet still not pushy whatsoever, which is often a hard line to walk. Go Mark!!! Give that man a raise!!

Mark W was very patient while my wife sat on every couch twice.

Shout out to Mark - He greeted us the first time we visited, he was friendly, informational, and not pushy. There was desk and bookcase combo I was eyeing, and he was kind enough to let me know of the upcoming sales that were happening. So of course, upon my second visit I had to track him down to finalize the purchase. The bookcase and desk design is perfect for my decor and I can’t wait to have these delivered and set up. Thank you again Mark for everything! We’ll be back!

Mark is really kind and very helpful. He helped us out to fin exactly what we needed. Great and fast service, he explained very detailed all related to the furniture we were interested in and special financing options. Thanks Mark

Cory was awesome, super helpful, gave us space but was there when we needed it!

Mark was great! Exactly what you want when making a large purchase. Available to help, but gave us space to talk and make decisions

Helpful and nice!

Great customer service from Mark go see him

Place an online order and scheduled with Grace for 6/5/2025 and was informed I would receive a call the day before with a delivery window. I did not receive a call or delivery so I called and spoke to Terri who stated Grace did not complete my scheduled delivery properly and rescheduled me for next saturday. I asked Terri if I could get a credit or a comp for their mistake who said no because its a mistake that happens to often. Clearly if this happens too often and affecting customer service this is something that should have been fixed. I would not recommend Ashley Furniture Clackamas after this experience.

thank you for good customer service

Julie was awesome to work with! Super helpful, patient, and made the whole process easy. She really knows her stuff and took great care of us. Highly recommend asking for her!

EDITING MY REVIEW: My original in store experience can be read below (which was great). Adding a part regarding delivery. The customer service of this store when calling them regarding delivery was some of the worse service I’ve ever gotten. The lady was rude and annoyed and was busy telling me that I need to be available all day for the delivery when I said that the provided 3 hour window for delivery does not work for me. Just reschedule the delivery, as that is an option! Who has a free day for deliveries when you have a job? The tone of this woman and her scolding me that I was not available, was extremely unprofessional. Someone needs to monitor this store’s calls and train the people to do better. I am giving the review more for Elena who works there than the store. Elena was exceptional at helping and had a great balance when to let us shop and when to help us. Everything was very natural and smooth. The store was fine too. Offered many options for what we were looking for.

Mark Weidermann is the man. Thank you so much for being patient with my family.

Jim Berry, was courteous, and consumate professional with outstanding customer service skills. He answered every question without hesitation. Bravo Zulu. Respectfully, Les Waldenburg.

Thank you so much Cory! Super helpful and patient with my indecisiveness. Would suggest anyone to do business with him. Will be coming back for the rest of our needs! A++++++ Give him a raise!!!

Super professional and surprisingly funny; I felt comfortable the whole time I was perusing for new furniture

Great customer service. Wasn’t pushy at all.

I had a great experience with a sales associate on the floor who was kind, helpful, and patient. However, that changed when we encountered a system error during checkout and had to go to the customer service desk for assistance.The employee there, Kevin who I later found out is a manager was shockingly unprofessional. He was visibly disrespectful toward the sales associate, making faces, speaking condescendingly, and clearly trying to belittle her in front of me. It was uncomfortable and completely inappropriate. When I addressed it and asked for the manager, I was stunned to learn it was him. I told him directly that no one should treat their coworkers that way, especially in front of customers. It was disappointing to see someone in a leadership role behave so poorly. This experience overshadowed what should have been a positive interaction, and I sincerely hope the company addresses how their leadership treats staff, especially those doing their jobs respectfully and professionally. I don’t want to support a place where leaders feel the need to tear down their employees instead of uplifting them. No one deserves to be treated that way, especially not someone who was doing her job with professionalism and grace.

I don’t like being hounded when I go out and shop, Cory was super low pressure and gave us plenty of space. He answered all of our questions thoroughly. We will definitely recommend him to family and friends.

Cory was great! He was patient, friendly and helpful. We're so excited to get our new furniture!

Mark was super helpful in finding my couch.

Highly recommend this store!! Find Mark- he will treat you right!

Jim Berry was great at assisting me to buy an extra piece of furniture to match my set! Thanks James! from Vickie

MARK WAS GREAT!!

Cory was great! he was very patient and guided us through furnishing our whole apartment , he worked to get us lowest prices and was very flexible with letting us take our time to pick out furniture

Great service highly recommend Cory he was really patient, flexible and professional!

Elena was wonderful to work with!

Mark was a great associate. I thank him for his patience. It was a awesome experience

Amazing service- Tamara and Ray

Elena was an incredible costumer service rep, and helped us so much with both shopping for furniture and helping to entertain my very excitable kids. She was very helpful in guiding us to the best furniture for our space and helping us to navigate financing. I’ve never been to Ashley before but will definitely return!

Cory was are sales rep was very nice and had a lot of information

I can't say enough about the OUTSTANDING customer service I received from Jeanna!!! She truly has your best interest in mind. No pushy sales tactics, just an amazing human being trying to serve you as you need. Please ask for her next time you're in and I know you'll feel the same!! Thank you Jeanna for being a light!

James was great, he greeted and acknowledged us right away. He is a great employee and has great customer service. Thank you James

Great experience and knowledgeable staff. Mark was very helpful :)

Great experience buying a sofa and helpful service from Corey and Robin at this location.

Mark and jeanna were awesome and very helpful throughout the process of showing us the furnitures and financing.

Had a very good time buying a bed frame and dresser, he was very funny and gave me a good deal. I recommend to buy with Mark.

Jenna we very informative and helpful. We were able to try several pieces of furniture to find the perfect combination for our home. We would definitely recommend Jenna and Ashley Furniture to our friends and family.

Mark is awesome he did a great job with our furniture purchase come see him

Mark was so friendly and helpful!!!

Mark is super helpful!

great experience! julie helped us out, we were pretty indecisive, and she was very patient with us and explained a ton. thank you! excited for our new couch 😊

Great experience here!

Great experience! Cory did a great job with handling our purchase and left us happy!

Cory was great to work with. He helped us find the perfect sleeper sofa and get it ordered easily. Definitely recommend!

Decent service at the store but the item we ordered came in the wrong color. With the hassle to return ( wait for delivery and exchange of a few weeks ) we decided to accept the wrong color. Make sure to confirm product code exactly matches your intended item.

Mr. Weidman made magic happen. He assisted us in finding the perfect set for both our living rooms and our dining area. Find him when you get to Clackamas location, you will be glad you did!

Mark has great customer service

Mark was awesome to work with. He was very knowledgeable about the products and answered all of our questions. Also he was present but not pushy and gave us space to discuss the purchase. I will definitely tell people about our experience and recommend him.

Great customer service, my husband and I took a long time picking our new furniture and felt no pressure. Thank you!

Cory is a great sales person

Mark was excellent and very knowledgeable about the product on display. He was also very helpful, friendly, and upfront about prices.

The service was great! Not pushy or overbearing in any way, very patient and let us sit on all of the couches, had very good input and helped us pick the right couch.

Elena was super helpful! We will ask for her again. Thank you!!

Mark spent a lot of time helping me find the right items for my new studio man cave. He made picking stuff out fun and he helped me work in my budget. He’s seriously my favorite sales guy. I really appreciate the folks at Ashley on 82nd avenue in Clackamas/Happy Valley.

Worked with Elena. Excellent experience, easy transaction, excellent communication, will definitely be back for future purchases.

Julie was so helpful and friendly, I will be coming back to her for my future furniture purchases, she made this so easy and painless! Thank you Julie!!

Julie Owen is outstanding! Her knowledge of the products, protection plans, and the delivery process was spot on. I had no issues or surprises! She even made a follow up call to make sure everything went smoothly! Thank you Ashley in Clackamas and Julie Owen!

My experience at Ashley Furniture was amazing! Julie is friendly and helpful from beginning to end. She made sure I was satisfied and followed after my furniture was delivered.

I and my husband enjoyed our time with Julie. She helped us realize what we needed in a mattress. And answered questions we had. When ready to make our purchase, we look forward to Julie assisting us.

We visited the store on 82nd in Portland this weekend and I want to Commend Julie Owen for the wonderful job she did for us. She really knows what she is doing. Her help was delightful in every way. We will definitely be back to see her when we are ready.

We had a wonderful experience at the Ashly store, thanks to Mark! He was incredibly helpful, patient, and knowledgeable as he guided us through selecting our bedroom sets. Mark listened carefully to what we were looking for and offered great recommendations that matched both our style and budget. He made the entire process smooth and stress-free, and we couldn’t be happier with our purchase. Thank you, Mark, for your excellent service — we highly recommend asking for him if you visit the store!

We bought a bedroom set from this store and they delivered it all damaged. They were supposed to deliver it again, but the same bad furniture arrived. We waited a third time because they said new furniture would come and it arrived the same. This is disrespectful to the customer. I and everyone I can pass by will tell them not to buy from this store. They are nice when it comes to selling, and they have neglected us.

Cory, was very Kind and helpful!

Cory was very friendly and helpful

Such an easy, pleasant experience with Cory’s help! Highly recommend giving them a visit!

Awesome service Cory. Thanks for everything

We just shopped a dining room table set from Cory Rogers and he was so nice so helpful we really like how he helped us and did a great consumer service.

My wife and I had a really good experience here. Cory helped us out and he was very knowledgeable and friendly. He answered our questions and didn't pressure us. We'd definitely come back here.

Terrible Experience – Stay Away! I wish I could give 0 stars!! This furniture store is extremely unprofessional and rude, especially the manager Daniel who never returns calls. Every time we’ve had an issue (which has been constant), we’ve had to physically go to the store just to get a response. Even when we’re there, she’s apparently busy on her phone instead of helping us. Customer service is clearly not a priority here! We purchased a brand new dining table set and have had it delivered multiple times – first time it was a clearly used item, complete with a yellow return sticker and personal information from the previous buyer. They didn’t even bother to cover it up – totally unacceptable. The second time was still chipped and damaged. Instead of making things right, they’re now refusing to issue a full refund and are insisting on a 20% restocking fee. Why should I be paying a restocking fee for USED, damaged items? I paid for new furniture – not returned damaged furniture I never agreed to accept in the first place. The only decent part of this experience was Robin, the salesman, who was respectful and genuinely tried to help. But we didn’t spend our money to get damaged furniture and deal with this level of disrespect, the overall experience was a nightmare. I absolutely DO NOT recommend buying from this store. Do yourself a favor and avoid this place. There are better, more professional furniture stores out there that respect your time, money, and expectations.

We had a wonderful experience at this store working with Cory Rogers! He was helpful and attentive but didn’t pressure us at all! We ended up purchasing a sofa and loveseat, and Cory even helped to facilitate a faster delivery than the store told us. I would highly recommend this Ashley store.

We purchased furniture from this location on 2/2/25. It is 4/10/25 today and we are still missing half of our order. We were told the turnaround time was two weeks. So far we have had three deliveries. The first time they did not have the railings to build our bed, they refused to take back the incorrect nightstand, and brought the incorrect mattress and box spring. Second delivery was the railings to complete our bedroom, take back the incorrect nightstand and mattress. Third delivery was one of the two chairs we ordered. Each time it had to be US who reached out to the store to find out about an update. To which we found out that our sales rep was having it shipped to a warehouse in Salem. Not to mention our sales rep ordered a full size mattress and box spring for the queen sized bedroom set we bought. We received our bedroom furnitures with chips and scratches. Not to mention that the store manager has not done anything to compensate us for the chips and scratches on the furniture nor the poor timing. I will be reaching out to the better business bureau for resolve seeing as how the company has made no efforts. Damaged furniture for 6k Update: ten weeks in and we are on our fourth delivery from them. Still pending a mattress and a chair. Absolutely ridiculous.

Cory and Leilani and Jackson were very helpful and professional

Felted Unattended. I'm not sure why, but it seemed like they targeted the customers they wanted to talk to and not everyone. Even though I could tell they had already 10 employees at the time.

They have nice furniture act price. but the signs are not always the exact price. You have to pay a shipping and handling charge

Customer service in store is lacking. Went in to attempt to purchase an piece of furniture we had seen on their website. It was not at this particular location (understandable) I had found a piece that fit the bill but was hard to find someone to discuss options about. There were what looked like 4 associates one was with a other customer. I had made two laps through the store walking past them now yes not having pushy sales people is nice, but the tactic of not saying hello is odd. After bothering the associate behind the entry desk who did answer our questions, we finally left. Also note that the delivery fee is the most expensive I had found compared to many other furniture companies as well as they don't negotiate any pricing. Ordering online would be a better deal with the current discount offered. Granted this may not be for all locations.

DO NOT PURCHASE ASHLEY FURNITURE OR THEIR WARRANTY – IT’S A COMPLETE SCAM! I am beyond pissed. Ashley Furniture is complete garbage, and their warranty is an absolute joke. Do not waste your money on their cheaply made furniture, and whatever you do, DO NOT PURCHASE THEIR WARRANTY—it’s worthless. I bought a full living room set—couches, a rug, a coffee table, the whole deal. Less than five years later, everything is falling apart. And no, this isn’t from rough use—it’s because the quality is absolute trash. My husband sat down on the couch, just sat down, and the frame snapped. That’s how poorly made their furniture is. The coffee table? Started peeling and falling apart after about a year or two. The materials they use are cheap, and it shows. Now, let’s talk about the so-called “warranty”. When we bought the set, the sales rep at Ashley pushed hard for us to add it, promising that it would cover everything—tears, zippers, stains, the works. That was a complete lie. The only thing it actually covers is the frame. That’s it. So if your couch tears, the seams come apart, or a zipper breaks? Too bad, they won’t fix it. When I called GBS (the warranty provider), it took months of back-and-forth just to get them to fix the broken frame. Meanwhile, they kept promising they’d take care of the fabric damage—but when I called back, suddenly it was, “Oh, sorry, your warranty doesn’t cover that.” Absolute scam. And Ashley’s furniture overall? Not worth the money. We went back once to look at bed sets, and my husband immediately pointed out how flimsy they were. Nothing is built to last. A couple of pieces seemed sturdy, but the rest? Cheap, low-quality, and overpriced. Bottom line: DO NOT BUY FROM ASHLEY FURNITURE. DO NOT BUY THEIR WARRANTY. It’s all a scam to get more money out of you while selling you junk that won’t even last five years. Spend your money at an actual furniture store where you’re paying for quality, not garbage.

Very good store, Worked with Jackson, very good customer service.

If there is a Zero, thats my review. This partiicular store told us that our furniture will be delivered after 3 weeks of purchase but it got pushed again with same excuse -"its in our WA warehouse and needs to be delivered in OR. People- Dont ever buy any furniture from this Ashley Store. For sure they will tell you lies from the start and lie again for the delovery date.

I wish I could give 0 stars! This has been the worst service you could possibly imagine. We ordered a bedroom set and TV stand with fireplace almost 5 months ago. We were quoted 3-5 weeks and have never once received a phone call. We finally got some of our order that was supposed to be “white glove” delivery and set up for us. Instead the guys said oh no we don’t know how to set this up and left boxes and styrofoam for us to clean up. We have now had 3 more trucks attempt to deliver our bedroom furniture while we took apart our bed set and have been sleeping on the floor since we were told it would be in that day. Today the delivery driver said oh no we don’t have the bed just the foot step… then he said oh ya we know we get complaints all the time about this type of stuff. When we call for the managers they have the appointment team call back to schedule another partial delivery. At this point we will be asking to return their furniture and go elsewhere.

Joy was super helpful and professional. Made sure we got what we wanted without any problems. Appreciate your support will be returning soon.

Terrible customer service. We’ve been told 4 times now that our order is cancelled by multiple people only for our card to still be charged and the items to be shipped to us. We were told multiple times that they couldn’t cancel the charge for various reasons. Including, internal policy of a 24 hour period before cancellation that they can’t show you because it’s internal, no tracking number and the order has already been processed. Now I’m going to have to refuse the package from fed ex and put in for a refund request which will take 7-10 business days. Ridiculous that being told the order is cancelled doesn’t mean it’s actually cancelled.

I just wanted to drop a quick note to say thanks for the amazing customer service I got at Ashley’s Home Furniture. Julie is THE BEST!!! 5 stars is NOT enough. She was so friendly and helpful, and really went above and beyond to find the perfect pieces for my home. From the moment I walked in, she made me feel welcome and like I was the most important person in the store. She took the time to listen to my style preferences and gave me some great recommendations. She even knew a lot about the products, which made the whole process so much easier. She even gave us a great deal that made it seem unnecessary to shop around. I really appreciate your patience and your willingness to help me out. I’m so happy with my purchases, and I’ll definitely be recommending Ashley’s Home Furniture to my friends and family. Thanks again for making my shopping experience so special!

My partner and I spent over an hour selecting several large furniture pieces for our new home, yet received no assistance or greeting from any staff member. This was despite the presence of multiple salespeople who, while observing us, provided no offer of help. Conversely, these same staff members promptly assisted subsequent customers. Consequently, we will not be returning to this establishment.

I strongly advise against shopping at Ashley Furniture, specifically the Clackamas location. I ordered a $2,200 sectional on December 30, 2024, with an estimated delivery of 3-5 weeks. It is now 7 weeks later, and I still don’t have my couch. This “delivery” has now been rescheduled four times, and the experience has been nothing but frustrating. I’ve been rescheduled multiple times, including twice on the morning of my scheduled delivery when I was told no one would be showing up. Despite numerous calls to the store and customer service, I received no updates or clear answers—just delay after delay. I cleared my entire day for the most recent rescheduled delivery on February 15 and February 18th, only to be told it wasn’t happening. I went into the store in person, and they told me my couch was at the warehouse and could be delivered on 2/18. I was assured I’d receive a text, call, or email with a delivery window. Unsurprisingly, none of that happened. When I called the store myself to follow up, I was told the couch hadn’t even been unloaded into the warehouse yet—despite being there since Wednesday. Then why was my delivery scheduled for today?! At this point, I requested a refund. They said they’d have to call me back… and, of course, no call, no couch, and no money returned. After reading other reviews, it’s clear this is a recurring issue. If you like constant delays, poor communication, and zero accountability, this is the store for you. Otherwise, save yourself the headache and shop elsewhere.

Worst experience ever! 10/10 do NOT RECOMMEND!!!! Purchased a bed set and matching dresser Black Friday weekend. Was told it would be delivered by Dec 14. Dec 14 came and went no one called me or emailed me. They don’t answer their phones. I finally got ahold of someone after calling over 25 times in one day not joking! They had no answers for me, in fact she was so incredibly rude and told me why would I expect my furniture in 2 weeks when it takes 6-8 weeks for delivery. Which we absolutely WERE NOT INFORMED at the store. The following Monday we went back into the store to demand answers they told me that my order had been cancelled and a new order had been made and that now my stuff wouldn’t be delivered until January 5th! But again I would have not known ANY OF THAT had I not gone back to the store. Jan 5th came and my bed frame showed up but no dresser! Here we are Jan 27,2025 two months after my original purchase date my dresser was supposed to be delivered last week and it didn’t even though it was marked delivered! So now I have my mom waiting out my house for my supposed delivery today that was going to be from 12-3pm. Had to call them AGAIN because it’s 3:05 and no delivery now it’s been pushed out to 4:30pm. I highly doubt it’ll come today. They also wouldn’t refund us for any of it at any point in this whole escapade because they kept saying it was already at the warehouse! So a refund wasn’t even an option on their end. To say I’m extremely pissed off and dissatisfied is an understatement. I will NEVER shop at Ashley’s again! And I will tell everyone who asks for recommendations to never get their furniture from there. Ashley’s should be ashamed for this kind of business! Editing my review: my delivery never came! After they gave me the time frame of 12-3 and then 4:30 and THEN 5:45! It never showed and no one bothered to communicate with me. They got my money and I have yet to review my product. I’ll be filing a complaint with BBB tonight! It’s been 2 months with this run around BS and lack of communication, rude customer service, being hung up on, and still no product!

We haven't heard anything about our bed that we purchased on Jan 2nd. I called and was informed that we would be receiving an email regarding our delivery sometime between the 21st and the 23rd. It's the 22nd and am annoyed. This is definitely a much different experience than we had when buying our couch and we are rethinking our next major purchase in this store. I will update my review, if needed, once we receive our purchase. Better communication is needed. I've lowered my review to a 1 because it's the 24th and, as I expected, we've heard nothing even after leaving them a voicemail. Update: I was able to reach a gal on the 24th later in the day. She didn't seem happy to be dealing with me at all even after I tried telling her that I was frustrated and not necessarily with her. She proceeded to tell me that we would get a call on February 7th. No one was going to call and tell me. Every bit of information I've received is because I've called. we will continue to wait but we will NEVER be back. I did receive the Presidents Day flyer where I'm referred to as "VIP" and it only made me more annoyed. I should be a customer through the entire process NOT just while I'm buying. We will continue to wait and wait and wait UPDATE: We received a call from a representative for Ashley's on Friday the 31st to schedule delivery for Monday the 3rd and we have our beautiful bed. We appreciate the email from the store manager. We love our bed. Thank you UPDATE: We're back to a 1. No not because they double charged me for the bed but because, when I called on Tuesday I was told I would get a call "tomorrow" and I never did. I left a voicemail this morning (Thursday Feb 21st can you believe I'm still dealing with this? I can't) and proceeded to synchrony to set up a dispute. The gal there was very helpful. Communication is lacking

Had the best experience with Jim Berry friendly, professional and great advice. Made the experience fast and smooth 💗 +A

Worst experience I’ve had in my life. The sales Mark Weidemann sold me a 3 piece couch under the false pretense that it is a 5 piece and that im getting a great deal. We purchased on black Friday so thought nothing of it at the time. The couch was supposed to be delivered Dec 11th and only got delivered Jan 8th. One month after the promised delivery date! And to make things worse imagine my surprise when they deliver 3/5 of what I was told I purchased! I had to make the 40 min drive back to Ashley and after explaining things to them instead of honoring what they promised in the first place they denied everything and took no action to fix the situation. Trust me avoid Ashley this company is an uncoordinated mess just take your business somewhere else after 2 months of waiting for my furniture I’m forced to go and find a couch to buy elsewhere

Worst experience ever. I ordered my furniture 3 months ago. they delayed delivering part of the order by 2 months and then delivered the wrong furniture completely. The store customer service was extremely rude and completely clueless on how to help getting the furniture replaced. The other half of the order is still not delivered with no estimated delivery data. Horrible experience with Clackamas location. Ending up canceling all my order.

Went in to buy a new couch, Mark helped us out alot he was very nice and showed us multiple options and was fun and easy to work with

Horrible experience. I made eye contact with at least five different free employees and not a single one came to ask if I needed help. I walked around and looked for roughly an hour and walked out. I wouldn’t buy from this store for that reason on principle.

Never got our furniture and they don’t answer their phones. Tried calling 12 times in one day and finally went into the store. We had received a confirmation email the furniture was being delivered in two days and to remove our old furniture, which we did. Day of delivery, nothing. Drove to the store and the employees all looked at each other like “oh no, we’ve been found out. This place is a joke!! Do not buy your furniture from here because no one knows when it will be delivered and they are all pretending.

This place is a total fraud! Facts: 1. Placed an order of near $5000, after thanksgiving. 2. I got an email saying I'd get my furniture on mid december 3. I called on the delivery date, the first sales person I spoke to I gave them my order number and they responded "How do I know that is a legitimate order number?" (What a complete joke right?) 4. The next customer service told me that they had to reorder my stuff an call me in a week or so 5. After Christmas and still no info, I called and the 3rd customer service agent told me my complete order was canceled (I had no idea, because of course they still hold my $5k). 6. When the 3rd customer service agent is calling the clackamas store to get info, they are getting "hung up on". 7. Now I am on hold trying to get hope of how to get my $5k back....the saga continues 8. Do yourself a favor and buy your furniture somewhere else. Update: it is now 2/24/2025 and I have not received a refund. I paid for my stuff in 11/29/2024. Let that sink in - they have essentially stolen my money for about 3 months. And so far nothing they say or do is helping. I emailed the “GS” response below. I don’t know what they are doing. They just say wait. Wait. Wait. And the dates they say something will happen just pass and nothing happens. I’m getting ready now I need to look at legal ways to get my money back. On top of all this, I bought my furniture for my family guests for Christmas of 2024. And I had no furniture as they had promised. I was a laughing stock. What an embarrassment. Only for them to take my money. What a nightmare!!

Like everyone else I bought a recliner from these guys before thanksgiving. When they took my money said I would have the chair in a week or two. It is now Christmas and I still don’t have my chair. No one can tell me when I will get it. I don’t know why anyone would buy something from this place. What a joke.

At time of my purchase. I was not told. Of the change in ownership of Ashley’s They could not deliver some of my purchases which I needed right away. I had to cancel and buy else where. The same furniture I. Am still waiting for the loveseat to be delivered in Jan . 2025 I should have been told at time of purchase there was going to be a problem. Signed MEM

Update: 12/20/24 Still have not received my furniture. I reached out to the email the store provided to me in my first review and never heard back. Not even a confirmation they were looking into my order. I have spoken to customer service and they have no idea where my furniture is, nothing at the warehouse and no estimated delivery date. My next step will be to file a formal complaint with the Better Business Bureau and hope that maybe they will be able to get Ashley to respond to my requests or at least get me my furniture. I can’t stress this enough, please do not bother purchasing anything from Ashley. This has been a horrible experience. Ordered new furniture in store on 11/30/24 and paid for premium delivery, which was originally scheduled for 12/7/24 but then changed to 12/14/24 due to them not delivering to our area very often. After not hearing any updates the week leading up to and the day of delivery, we tried calling the store to chat about what the status was. No one answered after multiple phone calls. My husband finally decided to drive to the store, 35 minutes away. After arriving, there were multiple people who had the same complaints as us and no solution was offered. We were informed that it may or may not arrive until after the New Year. I would advise anyone to save their time and money and go to another furniture store. Extremely disappointed to say the least and will not be doing any future purchases with Ashley Furniture.

We bought our furniture said it would b delivered and goy email saying it would b delivered never called never delivered never email

Horrible customer service! My parents have been waiting on their furniture for over 2 months now. They apparently are under new ownership, but cannot seem to pick up their phone and inform their clients of when their furniture is in stock, or ready for delivery. Absolute joke of an establishment. No one knows what they’re doing. Please shop somewhere else as they will mess up your order and make you feel like it’s your fault and that you’re inconveniencing them!

I had a lovely time here! There were so many comfy couches and chairs!

Cory Rogers was very helpful with helping us find what we needed, gave us a great deal, and was nice and professional.

I made my first visit to Ashley Furniture and was immediately impressed with the size of the store and the many different options to choose from. We were greeted by a friendly young lady who told us to look around and that she would be available to answer any questions I might have. I so appreciated the fact that she allowed us to look around the store without having her following us like a used car salesman. Not all Furniture Stores are as thoughtful. It made the experience much more relaxed and enjoyable. I found the perfect pieces, finalized my purchases and look forward to their delivery in about 1 week.

We worked with Cory, who was friendly and easygoing. He helped us get the couch we wanted at a price that worked. In and out in 20 minutes. Thanks Cory!!

Excellent customer service from Mark the salesman, very accommodating with prices plus delivery.

I have bought a lot of things from Ashley. I have have always bought the insurance to go with the items. Not cheap but wanted everything to look good. The expensive Leather couch started to peel so I called them and Ashley refused to fix it ! I told them I want my money I paid for the insurance . They gave me a very small amount back and not in cash but in-store credit !!! Like I really want to buy anything from this place again.. I called the manager to get everything they owed me and I waited and never called... Ashley doesn't take care of there customers and are very hard to get in touch with !!! I payed good money for junk !!! They are very rude when they have to use the insurance you paid for !! DON'T buy anything from this company !!!

Julie took very good care of us. She was attentive and helpful.

Great service

Me and my family came in to purchase furniture and we're treated horrible by the manager. He used foul language and was so unprofessional and refused to help us. If I could give zero stars I would.

Shoutout to Jim at Ashley's! Truly an awesome guy, very helpful and kind without being pushy. He helped us find the mattresses that were the perfect for us and our budget. He is knowledgeable, and a great host. They have a great mattress selection and we really loved the recliners, and couches. A few years ago they didn't have this level of selection and quality, and I think the options and selection have really improved. You should definitely visit and ask for Jim!

Laura Weaver was the associate who helped us purchase our sleeper sectional with oversized ottoman. It was our first purchase from Ashley and she made it easy, explained all of our options clearly, took the time to show us around when there were additional items we wanted to look at, and was friendly and personable the whole time. Laura provided excellent customer service as she approached us while we were browsing, asking if we’d been helped after giving us time to explore a bit. She was professional and knowledgeable and made it so easy to make our decision. We’re really pleased with our experience at Ashley Furniture and we have Laura to thank!

Jeanna Lavalley at the Clackamas, OR store is a rock star! She helped us pick out some very specific items. Her salesmanship was top knotch. Jeanna is very personable and experienced so we felt comfortalbe relying on her advice. Our items cam one week later and we are completely satisfied! Thank you Jeanna!

Staff was attentive and assisted to find my desired product. Thanks!

Pros Just purchased a wonderful plush couch and ottoman from Ashley HomeStore. Got a great black Friday discount and free delivery & assembly. The sales rep at the store was very friendly and knowledgeable. She never made me feel uncomfortable or pressure me into buying anything. Once the couch was delivered the process was pretty smooth and efficient. The couch was delivered and assembled in 1-1.5 hours. Cons Unfortunately my delivery order was canceled the morning of my original delivery date (on a Saturday). I got a phone call saying that my delivery had been canceled due to a mechanical malfunction on the delivery truck. I called Ashley and I tried to reschedule my delivery date. I talked to 3 different customer service reps and each rep gave me a different answer about what my new delivery date would be. I eventually confirmed with a rep that the next available delivery date would be two weeks away from my original date. However, the very next day I got a text and phone call from an Ashley delivery rep saying they were 30 minutes away from delivering the couch that day (Sunday). Clearly there was poor communication between the costumer service reps and the delivery drivers. Luckily my boyfriend happened to be home so the couch was delivered successfully but I was told that the couch would be delivered in two weeks. Overall, I absolutely love the couch but the customer service interactions were very confusing and frustrating.

We went shopping for an affordable, comfortable chair...Ashley had a wide variety of choices. We selected an attractive recliner that is comfortable and easy to adjust. We found the salespeople to be friendly and knowledgeable. The purchasing process was remarkably easy and quick. We are very satisfied with our experience.

Friendly sales person, but if I want to pick up my furniture at the store then I should be able to, and not forced to pay for delivery.

Laura Weaver was very knowledgeable and helpful as we shopped for a couch and chairs.

We really like working w Jeanna and Jim as well! They r really helpful putting together a house in another state.

Awesome experience love the sales people will be back

Excellent service and great choice of products.

Thank you for the free pillows, that was a classy surprise.

Jeanna was lively and very helpful

(Translated by Google) I loved the place!Great customer service and great design furniture.Jeanne was the my person.Thanks .I will be back for sure. Excellent customer service and good designs of furniture and accessories. Jeanne assisted me and was wonderful and patient. Thank you. We will surely return because the prices are quite good. Varied offers for all budgets. (Original) I loved the place!Great customer service and great design furniture.Jeanne was the my person.Thanks .I will be back for sure. Exelelente servicio al cliente y buenos diseños de muebles y accesorios.Jeanne me atendió y fue maravillosa y paciente.Gracias.Seguro volveremos porque los precios están bastante buenos.Variadas ofertas para todos los bolsillos.

Corey helped me pick out the perfect sectional for my living room. He was polite, helpful and gave me space to make my choice without any pressure. Thank you Corey!

Excellent customer service Exceeded expectations and will be happy to return for future purchases

Cory was very helpful and friendly

We worked with Jim on Sunday and were thankful he was very knowledgeable about the table we purchased. Liked that he wasn't pushy and really listened to our needs. You could tell he really enjoyed his job and helping people.

Staff at Ashley furniture was great and the purchase process was efficient . We haven’t received our furniture yet, but the selection process was good . Thank you very much

We had a very positive experience in our shopping. Jim was an excellent person to work with. He showed us exactly what we were after. He was also very helpful in helping us find any special discounts that were available for us.

I came into Ashley furniture and was greeted by Cory, he acknowledged us and then gave us some space to look around. He checked in a few times to see if we needed help. I really liked how he didn’t pressure us and he was very patient. He allowed us our time and answered lots of questions. He helped us over a few days of us coming in and helped us furniture our living room. I would recommend him to anyone coming to the store. He was very helpful. Definitely ask for him if you go in!

Jeanna was wonderful to work with. She was very friendly and knew where to find what I was looking for. I highly recommend her.

Fabulous customer service at this location, particularly from Jim Berry. He understood the vision right away and was so thoughtful in his suggestions. He is knowledgeable and great at finding workarounds. Am happy to make purchases here as the buying experience is always relaxed, efficient, and helpful. Great prices and so glad to be able to see things in person before committing. I always recommend coming here to friends and family.

Ashley Furniture and James Berry was very knowledgeable and very helpful with our purchase. No pressure and easy to work with . A joy to purchase from James and Ashley Furniture.

I came in on exactly what I wanted and was helped without any pressure and processed the order. Very satisfied customer service person.

Excellent customer service. Very friendly and knowledgeable sales people.

Entered the store looking for a bed set I saw online. The salesman was rude and treated me as if I was inferior and called me dude. Never returning there again

I was immediately greeted by L Weaver when i entered the store; she was very feiendly and made me feel at ease. She is very knowledgeable and patient, did not rush me into making any purchase decisions. My experience on this day at this sore was an awesome one, Thanks to Laura. Thank you Laura for your assistance.

We purchased at Ashley a couple years ago and had a terrible experience due to supply and delivery issues. That was the first thing we mentioned on this visit and we were assured that the items we chose were in stock. Hours later, I called with a question about delivery and was told our three items were out of stock and delivery would occur on three different days, weeks past what we were promised. We canceled our order completely. I would not recommend Ashley furniture to anyone.

Ashley has beautiful furniture at great prices! Their customer care is great too. They are very helpful but not pushy at all. I’ll buy from them again. I got a beautiful dog ining set at a very good price!

Great customer service from sales person and the delivery crew!

Great service and wide selection at a great value! They were very patient, knowledgeable and friendly during our entire experience!

We had a nightmare experience with Ashley home & furniture delivery that we ended up canceling our entire order. Too bad zero stars were not an option. Go to Key Home Furnishings in Tigard. Night & day difference.

We have shopped here for our furniture needs for years and we will continue to. Ashley always has what we need and the quality for a good price that we expect.

I didn’t shop for it, my daughter did but we love our new loveseat!

Awesome! Helpful, friendly and great furniture. Thank you

Went very well at the store. No pressure, had alot of sofas! I tried them all out including lying down on them. Prices were reasonable, with some good sales below IKEA prices, like 5 or 6 hundred for a nice sofa. I got a super nice big sofa for 800.

The salesperson was friendly , helpful, and answered all my questions. I expect delivery in 2 weeks.

Great experience. Helpful sales Rep and Customer service! Thank you for helping us with the delay in furniture.

Nice selection and excellent service.

Perfection!!

Haven’t received yet. Still waiting;)

(Translated by Google) Many furniture options, excellent value for money, very friendly and professional employees. Highly recommended. (Original) Muchas opciones de muebles, excelente relación calidad precio, la atención de sus empleados muy amable y profesional. Muy recomendable.

I love my new table. It's the counter height 4 seats 42'42. I paid a small extra fee to have Ashley delivery to set up and so glad I did. They didn't let 1 single piece touch the floor, only their padding. From the showroom to the delivery day. Everything went so well. Thank you Ashley furniture, I'll be buying from you again soon.

I love the couches and the dining table set from Ashley , the design and the material are very high qualities . Customer service and delivery service was great 👍 its worsts my money.

Recently bought a lovely leather loveseat It was delivered for a minimal fee and the guys brought the furniture up to my apartment, unpacked it, made sure I was pleased with the work before leaving From the Ashley store salesman to the delivery guys..everything was fantastic Will definitely make my future purchases with Ashley!

Got a pretty great price for a quality couch. My cats love puking on it but the fabric is super easy to clean. The sales woman could tell I wanted to wander alone and respected my space. When I was getting ready she was very helpful and answered my questions. I was in and out of there in 30 minutes with a delivery date set. Spent months internet browsing, lesson learned. Next time I'll just come here.

The staff was courteous and professional from buying to delivery. The product, selection and prices were great too. I would recommend

Never got sofa. Could not deliver to my house. Could not deliver to the store so I could pickup. As a mover if I had service like that I would be fired. To bad we did like it.

I had a great experience in the store, my sales person was great, & I love my couch. The problem is with their customer service & delivery department, first problem is that they brought out a 2nd couch the week after the 1st couch was delivered this was a month ago, I am still waiting for a chair & 2 pillows, I recently got a email & text saying a delivery was coming, I stayed home it never came, I called them the next day and they said that they had no record & could not explain why I got the delivery notices. My chair continues to be on back orderer, I have been given a few estimated delivery dates, very frustrating.

My delivery came in after 9 pm and everything was boxed. Don’t know how it was dirty. Then there was the issue of the fabric not being taunt. They fixed one area but there’s one couch that’s still warped. It’s quite an expensive couch for things not to be in better condition.

walked into Ashley and found exactly the coffee and two end tables I had looking for. I had been looking for several months, they were in stock and arrived quickly. Very happy with them!

Horrible experience with Ashley. They delayed my order twice, pushed the delivery a month later from a scheduled date. No notification was sent for the delay. I had to call customer service to get status updates. Customer reps were even horrible . They didn’t cancel the order first time even on my request. I had to call again. Request never to buy anything from Ashley.

My experience with Ashley was outstanding. I initially had concerns due to some less-than-positive reviews about the Portland store on 82nd, but honestly, it was a completely smooth experience. The delivery was on time, with excellent communication before and during the process, and I couldn't be happier with my new couch! It’s high quality, comfortable, and beautiful.

The worst Customer Service ever! Changed selivwry date 4 times and wpuld call saying were delivering tomorrow, aend email delivering tomorrow, then not show and cancel. Just awful! They dont answer the phone at the store its wven worse than Im saying but I just cant waste any more time on Ashley! We cancelled our order and bought elsewhere fot beautiful couch and lovesest in 4 days!

I really liked the furniture I purchased but when they delivered my bed and set it up it was completely wrong..the stabilizers they use weren't even touching the ground and the bed was put together wrong. After you make a purchase there you can not call Ashley furniture no one will pick up the phone . I tried reaching out for them to call me and I never received a phone call back and I tried for weeks it has now been 3 months. They care about the all mighty sale but not you the customer..I won't be shopping with them again .

Got the bed o wanted but the checkout process is excruciatingly slow and drawn out. The salesman had me sig ING my name over and over like 5 or 6 times. There's gotta be a better way

Good selection of reasonably priced furniture and excellent customer service.

Corey was amazing. I came in looking for a sectional and he helped me find the perfect match. The process was hassle free and quick. Only took about 20 minutes in total. Highly recommend working with Corey.

Try not to purchase anything from Ashley's. It's not as good of quality that you're paying for. The coffee table set I purchased was BROKEN. They refused to take it back and refused to give me back my money.

Bought a couch that I thought was comfortable but it’s not. I tried to trade it in a day after I got it because I thought it had a 72 hour trade in. Well that’s only if you buy online and not in the store. The store would not let me trade the couch back in and told me there was nothing I could do. 900 dollar mistake. Don’t buy at this store.

I recently bought a dining set from Ashley Furniture, and unfortunately, my delivery experience was far from smooth. When my set arrived, there was a small dent on the table and—believe it or not—2 out of the 4 chairs were missing! I thought it would be a simple fix. I contacted customer service, and they initially agreed to send the missing chairs and a replacement part within 10 days. However, after I accepted the delivery and even left a note about the issue on the paperwork, they called me an hour later to say they couldn’t send the replacement because I had “accepted the delivery.” Instead, they needed to send a “technician” to inspect the dent before doing anything. Seriously, it’s just a small dent on the edge of the table! As for the missing chairs, they told me I had to contact the salesperson because it was her mistake. But after checking the receipt number, it turns out their receipt also showed four chairs. Despite this, they kept insisting it wasn’t their problem, and now I have to wait for the store to sort it out. The experience was frustrating, and I’m left feeling extremely disappointed with the customer service. Would definitely think twice before shopping here again!

They make you wait a long time, they tell you a date that they are going to arrive and they arrive very late !! Mine lasted a month and a half or more … and even haven’t got everything

In store is fine just hope you never have to call anyone on the phone. Worst customer service ever. Delivery delays and order mix ups are impossible to resolve on the phone.

Update 11/7: I have left three messages for Josh with no response, two for a manager at the Clackamas store and was actually hung up on today when I was asking when I will get a call back and buy home since I’ve left multiple messages with no response. I was called yesterday by someone named Liz saying delivery is apparently set for tomorrow Friday 11/8 and that this time the furniture would really be put together in the warehouse and I would be sent pictures the day before, which is today. We received no email and called back to find out what is going on to be told oh it is on backorder again and your delivery is not for another couple of weeks. It is clear Ashley is not going to do anything about this at the store or regional level at this point I guess I will just file with the BBB and hope for some kind of resolve. Or I guess just find a reputable company to buy from and stop dealing with this headache completely. I have never had to work so hard to give a company money. The most frustrating experience by far. Update 11/1 : Josh, the regional manager, set up the replacement order, for the one Ashley cancelled without being supposed to and scheduled delivery with me for 11/2. It came 11/1 which is fine since we’ve been needing it and I’m home. He also assured me it would be opened and put together on the warehouse to assure no damage or issues. That wasn’t done and I was just delivered another table with a huge gauge on one of the leaves. I refused delivery and their delivery guys are trying to force me into keeping it “come on just work with us so we have room in the truck” Called and left a message for Josh but am not hopeful for a positive resolution at this point. about Another update 10/24 : After being offered a few hundred dollars off for the issues we decided to wait for a new undamaged table and chairs (even through all the issues) because of Jenny’s (store associate who’s been very kind and helpful) service and ultimately I love the table. She let me know we would receive delivery by end of October. I called yesterday (10/23) for an update and was informed that Ashley cancelled my order and no one knows why. I also have an unauthorized charge by Ashley for over $300…so they charged my card fraudulently AND cancelled my order? I spoke with Jenny who has helped me to the extent of her capability, asked her to have Justin (district manager who called me after the first botched delivery) call me - haven’t heard from him yet. Or anyone who can explain the unauthorized charge, why my order was cancelled and/or what they’re going to do to fix the problem they’ve created. I am really questioning the legitimacy and integrity of Ashley. Edit to the response : Yup, I was contacted by the regional manager who assured me he confirmed my furniture was in stock and ready for delivery. Scheduled for delivery today (9/21) and got a damaged table and damaged chair. Have had the worst experience. 2 orders have been cancelled day of delivery now for not being available and then not having all pieces available. Why isn’t that checked and confirmed when scheduling and confirming delivery? I have 16 people coming over in 3 days for my daughters birthday party and now no table or chairs since I let mine get picked up the evening before my CONFIRMED delivery and am now being told (2 days later) it’s all available but soonest delivery they have available is 10/3. What a joke! Ashley should arrange delivery today or tomorrow to fix their mistake!

Customer service was terrible. Walked in no one greeted me or my husband when we walked in. The three sales men that I did see were all standing around talking to a male customer about his wedding. Very unwelcoming. Won't be going there again. Decided to buy a recliner online still waiting for a delivery date it's been a week and nothing. So I will be going some where else. Gave them a second chance I'm done never again.

Jim Baes was awesome! Such a great experience, definitely coming back here for any of our furniture needs

I’ve changed the names of people in this review, but here’s my account of what happened at the Ashley in Portland today. I’m not trying to get anyone fired, but wowee… My partner and I were greeted by a very nice blonde lady we’ll call Kate. We told Kate specifically what we were looking for, and she walked us over to where it was. We thanked her and then told her we were going to browse for a while. At this point, another store employee walked over and began reprimanding her right in front of us for stepping on the toes of the other employees and greeting too many guests. I get that they are probably working for commission, but this is really something that should have been sorted out, I don’t know, not in the middle of the store and in front of customers? I felt bad for her, I would have been mortified to be spoken to like that out on the floor. Kate was the only one who came to greet us when we arrived and frankly she sounds like a hella boss. After pretending to be totally enamored by a mediocre couch as a way to pretend that the whole thing wasn’t going on right in our faces, we shuffled off to another part of the store in a manner similar to Homer Simpson disappearing into some hedges. The reprimanding employee, who we are guessing was the floor supervisor, proceeded to wander the floor waving around some cardboard tube like it was a baton and he was the warden of the furniture store. Just as we both felt we could stop disassociating from the awkward scenario and focus on our mission, a male employee walked over, looking distraught, and told us that Kate won’t be helping us anymore, she’s helping someone else (side note, I really hope Kate is okay), and we should now ask for him, Sam (is what we will call him). Sam seemed very stressed and above all, really wanted to make sure we didn’t talk to Kate again. We told him thanks, we’ll just keep browsing. Sam then followed us around the store so obviously and with such determination that my partner and I started laughing. At one point I looked up to catch him still following us, and saw him quickly turned away and start looking behind a chair, like something was lost back there. We walked circles around this store and Sam continued to follow us. It was just too weird and uncomfortable so we left. I swore I’d never go back to IKEA, but suddenly it doesn’t sound so bad.

10/12, Ashley furniture finally picked up the damaged furniture. I received an email first that I would not get a refund. Instead, I would get a 20% discount. What? They sold me damaged goods. I filed a complaint with Visa. Visa sent them a dispute. I know this is the sole reason I finally received a full refund! I bought something in solid wood from Wayfair. They assembled it and called me a couple of days later to check in. What a difference in business culture. Stay clear of Ashley furniture. P.S. I never heard back from the owner nor received a reply to my emails that Google review said to send my email to. AI on Google review lies to you so be careful. 10/2 update: Ashley has yet to resolve this. They have not picked up the damaged/poorly repaired furniture or given me a refund. I have submitted a claim with Visa as Ashley hasn't responded since my last call on 9/17. 9/24 update:  I have called Customer Care twice since September 7 and went to the Ashley store on 82nd Ave in Portland, Oregon, on 9/17/2024 because Customer Care has not responded. Ashley store sent an email to you while I stood at the Ashley counter. You called me on 9/20 at work and said a second technician was at my home. I already stated you can't repair solid wood with a wax crayon and stray stuff in a can. I requested you to pick up the furniture and provide a full refund. I am still waiting for you to pick up the furniture and issue my refund. I made a consumer claim with Visa as I should not have to accept damaged property. Also, the owner comment is fake in this post as the Ashley employee said it is an AI response from Google reviews. JP is not the owner of Ashley - I have never heard back from the owner after following the instructions! 8/30, The delivery people took my furniture out of the delivery truck unprotected! No packaging, bubble wrap, or blankets wrapped around the furniture to protect my almost $900 investment. The careless delivery people dinged my furniture on the metal stair rail. I expect a discount and a QUALIFIED person to come and fix the damage with wood putty. I was told I was paying for white glove service. This is NOT white glove service! Also, the customer service person on the phone did not care. She wanted me to take another day off work on September 3 to have a person fix the damage. I would lose wages on my paycheck! This is a bad furniture company with no customer care. Their white glove service is a joke. 9/5, Customer service called me. 30-minute phone call. They finally found my original call on 8/30. This company made zero reparations and charged me full price - I received NO compensation for the damage they did to my furniture. Do not buy from this company. They are a poor example of customer service! 9/7, The Ashley technician did a poor job repairing the damage the delivery people did to my furniture. Note photos of poor repairs done on 9/7/2024. You can see a waxy substance that poorly filled the damage. I had asked for a discount and did not receive one. This furniture was probably on a showroom floor, which explains it came unpackaged off of a delivery truck. Then, it was damaged in transit and up the stairs. I am asking for a replacement by Tuesday, 9/10/24, or you refund my purchase as this has been a poor experience. 9/11/24 I never heard back from Ashley. They think their technician fixed my furniture and that should be good enough. He did a horrible job. They should have just given me a 40% discount for the damage minus the delivery charge for their poor delivery. I reached out to the owner and customer service 4 days ago. Nothing. They ghost you. I called my credit card company to see what protection I have.

While the employees there are nice the company is awful. We bought a sofa which had damage just over a year after purchase. We thought we were all good because they had sold us a 289$ 5 year protection plan. But no, the crooked company they work with, Protectall, rejected our claim and would not even consider an appeal after we discovered the cause was our elderly mother’s use of a microwaveable heating disc. They also kept reporting on the claim that our couch is leather which is untrue. The employees told us Ashley no longer uses Protectall because they are so bad but we feel Ashley sold us that plan, we paid Ashley, so they should either repair our sofa or give us at least the money for the “protection plan”. Buyer beware!!! Update- the day I printed this I got a call from the regional manager and they are replacing our sofa when I just wanted a repair. They have a new in house warranty company which they hope will work better for customers in the future. I am very grateful for this resolution!

Mark at Ashley Store is an exceptional salesperson. His friendly demeanor immediately put us at ease while shopping for a sofa. Mark was incredibly helpful throughout the process, patiently answering all my questions and providing valuable insights about the different options available. His attentive service made my shopping experience enjoyable and stress-free. I highly recommend working with Mark if you're in the market for new furniture - his expertise and pleasant attitude make him stand out as a top-notch sales representative.

If I could go negative I would They are very rude and disrespectful foul people. Full of lies, they take your money cant make good on delivery's was suppose to happen two weeks ago they show up with half the order and say they forgot the other half at the warehouse and they will call to within 72 hours to schedule the rest of the order no calls till two weeks later then schedule again and day of call and say they haven't received the part of the frame but have confirmed three time the warehouse does have the part now they say not till October for delivery do your self a favor go across the street to lazy boy or any where else don't put your self threw mental stress

My partner and I came in around June looking for a couch within budget. Laura W was really great in helping us out & made signing up for the delivery and financing super easy! We got our couch and have been loving it! This store has decent selections at various price points and knowledgeable/friendly employees to help you out.

Laura was fantastic in helping us with our purchase. She was very knowledgeable and listened to what type of furniture we wanted. She answered all of our questions and provided an outstanding customer experience. If you are looking for a helpful and personable sales person at Ashley, be sure to ask for Laura.

James was awesome! Made our shopping experience so easy/quick and he was super friendly :)

not good service at all. i was moving in 3 days and still no couch yet even though it was ordered months in advance. bad service at the store. never got an email confirmation or receipt! bad customer service. NEVER going to them AGAIN!!!!!

My roommate and I came in looking for a couch set with a particular budget. We're both kind of awkward and prefer exploring stores on our own, and Laura W. was totally understandable. Occasionally she'd check in on us, give us a little tidbit of information, and then let us be until we were ready to buy. The purchase process was super quick, super easy, as well as applying for a credit card to pay for our furniture over time. Laura was super sweet with a big smile and seemed genuinely happy to help us buy furniture for the first time. Thank you for the amazing experience, Laura!!

The worst experience I have ever had in a store. Every ten feet another rude miserable person comes up saying the exact same thing as the previous person and gets an attitude when asked to stop. What about "my friend and I want to browse alone, we will ask for help if we need it" did they not understand? Horrible store with horrible employees. My friend and I got fed up and left... both found exactly what we were lookign for at the La-z-Boy store, where the employees all knew how to behave.

This is our first time visiting the store Ashley! We recently bought our first house and were looking for some furniture, this store has good pieces at reasonable prices. But what made our experience so special was the assistance that we received from sales rep James Bess. We weren’t sure about what color could go with the existing pieces that we have and we asked James for his opinion and he was very genuine with his suggestions. We kept changing our choices but James was very patient and polite with us, he kept helping us until we were sure! Such people are an absolute asset to the business and a great help to the customers. Overall, great experience! We will be back during the month of November to get Black Friday deals on not so urgent items that we plan to buy once we move in to our new house. Thank you!!:)

What I wanted was online 😞

I love shopping especially when others are paying

I recently had the pleasure of shopping for new furniture at Ashley, and I must say, the experience was made all the more delightful thanks to the wonderful assistance provided by salesperson Laura. Laura's extensive knowledge of the store's inventory was evident as she expertly guided me through the various sections, helping me to narrow down my choices without ever feeling overwhelmed.

Bought a great couch. James Bess was amazing.

All of the associates were welcoming and helpful. Mark was great helping me pick what I wanted and finding good deals for me. He kept it lighthearted and added good humor, which I appreciate as I get kind of overwhelmed by salespeople sometimes. Found a great couch and dresser!

Staff was super helpful! Layout was very neat and easy to see. We had a great experience shopping at the store in Clackamas on 82nd.

Professional and very pleasant customer service! Thank you!

Friendly and helpful staff. I came into the store and was assisted by Gina to help me try to match a bed frame to my floor samples.

The sales agent was quick to understand our need. Then, she returned periodically as we shopped to direct us to more examples of what we were looking for. Just the right touch. Check-out was thorough, with reminders to check the merchandise before signing the delivery slip. Well done, Elena.

My friend and I came to look at couches and we left with a couch and feeling like we had just made a new friend. Laura is a great salesperson and walked us through every step of the process without making us feel pressured or overwhelmed. I appreciate her help with navigating the store and look forward to future visits!

Leilani most professional and helpful retail sales associate I have met in a long time. Ashley Furniture in Clackamas Oregon great home store!

Retailer was helpful at all times and answered all our questions! She was super friendly and patient with us. She made all the process easy and quick.

Worst experience ever. DONOT BUY FROM THIS STORE. THEY DONT pick up your call. I bought a recliner sofa 4 weeks ago that was scheduled for delivery. However, the delivery person came without the right folks to carry the furniture up the stairs to the media room where I wanted it. They took it back to the warehouse and attempted to deliver again 3 days later again without enough people to carry. I have been attempting to call customer service and the store and have been getting a runaround without any way to resolve the situation. This is absolutely atrocious that after paying an hefty amount of money there is no support or customer service.

It was a straightforward transaction and very pleasant customer service. We went into the store and were immediately helped by Jeanie. We set a delivery date for a large sectional couch, and she told us we would be emailed the week of delivery, which we were. We were texted the delivery window the day before and called with a 38-minute window the day of delivery. The delivery even unfolded an hour early. Overall I would recommend this location.

Worst customer service ever. No one is taking the responsibility to provide a delivery date for the defected items they delivered. The original order was also delivered one week later from the initial scheduled date and almost all the items had damages.

Elena was very helpful and knowledgeable about the furniture, protection plan and everything else that we asked about. I look forward to receiving my new furniture and will be back.

We ordered our couch from this store. James was awesome, he gave us space and time to explore the couches and checked in regularly for any questions. He patiently answered all our questions and met all our expectations. Would definitely recommend the store to anyone looking for quality furniture

Shopping experience was very easy and pleasant that's to Corey !!!. I appreciated the help with low Sales pressure !

We came in on a Tuesday afternoon. Mark showed us around. He was amazing and helped us pick our two new pieces. Was a great experience!

Too poor customer service I didn’t expect such a bad experience

The buying experience was good with the associate who helped us. Very courteous and professional. However, our order got delayed 1 week. When delivery day came received another notification that it would again be delayed 1 more day. Only 2/3 items ordered were delivered. It's been 2 weeks since original delivery day and we still have yet to receive any updates on the last item. We tried calling, but no one would provide any solutions to the issues. Terrible customer service.

Laura was very helpful over the phone and in store. She was very knowledgeable about the inventory and products. Thank you again for being so kind!

Great service!

Excellent service!

Mark was super friendly and helpful with finding us a better deal than I found online

Mark was great and easy to work with.

Very nice and professional. We worked with the manager, Robin, and he was just full of knowledge and it was really fun!!

Very nice people to work with. Came in three different times and treated very well by each one. 1st time at an Ashley store but we’ll definitely be back when we need more furniture. Thanks guys!

Cory Rogers was a great retail sales associate. We had a great experience. Thank you.

A patient, friendly professional staff only wanting the best for us. I will be a repeat customer for sure!

I’m not much for writing reviews but I just feel like James Berry from Ashley’s really deserves it!! After having visited several furniture stores, I was already thinking that a good salesman who doesn’t want to stiff you doesn’t exist 😭 but James was absolutely genuine and extremely helpful! Not only is he the nicest salesman you’ll meet but he really does his best to help you! I really encourage people to check out this store and ask for James Berry (with the hair and glasses). Thank you James for making our couch dreams come true! We bought a beautiful sectional couch that we are extremely excited about thanks to James and Ashley’s! So thank you again!

Great customer service, walked in a found exactly what I was hoping for. And the woman who helped me was so sweet and patient with my children and I. Will definitely be returning for future purchases

Sales person was very helpful and overall it was a pleasant experience

Found the furniture we’ve been wanting and can’t wait for them to be delivered. We have most of our previous furniture from Ashley.

Great experience buying furniture! James was incredibly kind and helpful, he showed me around to pieces I was interested in and was very knowledgeable on all of the furniture! Definitely recommend talking to him if you are in!

Me Lavalle was very helpful. The experience was good. I’ll let you know how everything goes when my sofa sleeper is delivered.

Visiting the store and the buying process was easy and quick however the delivery experience was another hurdle. My suggestion: do not offer a delivery date if you can’t make it. I based my decision on the fact the sofa was available and not in back order however the day BEFORE the delivery date was pushed back almost a month 🙄😖… I was so disappointed

Great experience working with Jenna to get furniture for my new apartment! She was so great to work with, made things easy and answered all my questions. I can't wait to get my furniture.

Went in to look for a new larger kitchen table , Jim meet us at door and was extremely helpful during the entire visit . We picked out the table we wanted and Jim made all the arrangements on delivery We strongly recommend Ashley and Jim for furniture needs !!!

Julie was an outstanding sales representative that was very knowledgeable and helpful. I appreciated her assistance and expertise.

Bought a beautiful couch

James Bess was incredibly helpful and provided fantastic customer service!

Two weeks ago, we were in the market for a sofa and loveseat and went to sit in as many as we could. Jim greeted us right away and showed us around the store giving us a lot of information to help us make a decision. We found the set we wanted but didn’t buy that night wanting to make sure we were confident in our decision but, because Jim is a great guy, we promised to come back and only purchase through him. And purchase we did! Great and easy experience with Jim leading the way.

Salesman Mark was great at helping me find a rocker recliner that fit my budget. I'm giving his salesmanship a high rating, and will follow up with another rating upon delivery of my chair. Hoping the delivery stands up to the salesmanship. Will advise at a later date!!

Great place for furniture. Staff member was very helpful to us.

I just had a wonderful experience at Ashley Furniture in Happy Valley. Cory Rogers was very friendly, knowledgeable, helpful, and patient, and he worked hard to help me find new living room and dining room furniture that I really love. He was able to give me discounts that I didn't even ask for, and I am more than happy! If you are looking for great service, quality furniture, and low prices then you should come see Cory at Ashley Furniture! Thanks again!

This was the worst experience ever!! No response by email. No help from the store. Unable to deliver a couch for over a month. No explanation. No help. In the end I had to cancel the order, still paying for a delivery fee in which the couch wasn’t delivered.

excelent coustemer service

None

Our sales rep Cory R. gave us exceptional service. Very friendly and knowledgeable about his product. Ashley is always our first choice when furniture shopping.

Enjoyed talking to Leilani, purchased our couch, it is everything we wanted and more!

Came in wanted furniture, left with furniture coming to my house.

Was looking at an Entertainment center with fire place has a tag saying $800 nothing saying you gotta pay for items separately until you flip the tag over in very small hand writing says actually if you want the item your looking at its $1299 just kinda shady and ridiculous been to many furniture stores and this is a first time experience but also $1299 for a TV stand with heater come on.... there $150 on fb market place sales people are nice that's why I gave a 3 star

The associate (Jeanna Lavalley) who assisted me was knowledgeable and took the time to help me find the right piece. I have come to depend on Ashley for affordable, quality furniture. The chair/ottoman I purchased arrived in excellent shape. It was firmer than the sample I tried in the store but this isn't necessarily a bad thing. Comments on the softer models criticized them for not holding their shape over time. That tells me Ashley listens to its customer feedback.

This place is very unprofessional. They stated they tried to deliver to our address only to find out they went to the wrong house and refused to return to deliver on the expected day and wanted us to wait another week for delivery. The customer service line is very unprofessional.

Walked in with a specific idea in mind, we found it almost immediately. Price and delivery options were perfect

The sales person was easy to talk to and their prices were the best of anywhere we went.

The finding and purchasing was a great experience.

The sales rep almost got me today. She was very misleading and was just a liar. We were told that if prices go down for a memorial day sale, we could call and get the discount retroactively. She told us that pilling would not happen with the fabric we were looking at, but if it does, the additional protection coverage would take care of it. Both of these things are not true now that im home and on the FAQs section of the website. She priced out our configuration for $600 more than it totals when I build it online. I'm so glad I didn't make a purchase today!

Everything was short and to the point. Questions answered. Except for the computer glitch all went well. The only thinfg I was dissapointed in ,is you had no light colors for furniture which is what I wanted to start with other than white, beige and grey. Had to change my plans. Thank you

totally awesome the sales rep was professional, personalable, friendly, showed us many recliners, did not pressure us to buy the recliners explained information about the recliners, answered our questions, explained the plans that went with buying the recliners a totally awesome sales rep for your ashley store

Great help, nice service and a large and very nice selection of many furniture pieces! Exceptional sales team!

This is as a wonderful experience.

The salesman was friendly and helpful. We purchased a sectional. No mention of delivery fees until I went to pay. No offer for the extended warranty. Then when I found the same couch at a lower price somewhere else, there was no price matching. My only option was to cancel. I still have not been provided a delivery date not even an estimated time frame. Sadly disappointed at the end result.

Great service and assistance!!

The minute I walked in the door I was asked what I was looking for. This amazing salesman didn’t hesitate for a minute! He knew exactly what direction to go and we went! Great service!

What an easy, informative, and professional experience buying a couch from Ashley rep Laura!! The furniture goes from economical to expensive and she was a great listener to match our needs. Excellent service, we’ll be going backs in the future!!

Wish I could leave 0 stars. I went in to purchase a 3 piece set. Was given a delivery date, a week later, they pushed the date out by 2 weeks. I had them called and asked for a partial delivery since 2/3 if my items were ready. They said yes this will be delivered. I confirmed this with 3 different people throughout 2 days and then they called to say oh it won’t be until x/xx which was 2 weeks later. Nope. Cancelled my order and went else where. My story dosnt sound so bad but this was very frustrating Long story short, expect a long delivery and horrible communication and customer service

I had a wonderful experience working with Jim today while ordering new living room furniture. I tried to purchase it all online, however, there was an issue with their website. I called the store directly and was quickly transferred to Jim who was friendly, professional, and very knowledgeable about the items that I was ordering. He really went above and beyond to get the issue resolved quickly so I could get the furniture I wanted.

great service! ask for James quick and easy purchase with no pressure.

Elena was super nice, helpful, and patient

I went into Ashley Furniture trying to find furniture to furnish my beach house. I was treated by Leilani who was super friendly and easy to work with. She helped me find exactly what I needed.

Great experience! Staff was very friendly and helped me order a couch that was not on their display floor. They stayed mindful of my budget and helped keep cost as low as possible.

Cory went above and beyond to help my wife and I find the perfect couch. He truly made the whole experience stress free and a breeze.

Take your business elsewhere. They will scam you.

I ordered a bed frame from this company they did not deliver all the pieces to the bed frame I called and they gave me the run around regarding getting the pieces to the bed frame the manger jerral was very rude and un professional with the matter, I wound not recommend this to no one and I will be making a complaint to the BBB to.

Went to look at recliners. Jeanna L, was very helpful and knowledgeable. Left purchasing a recliner. Experience was great, no pressure.

Very friendly service. Let me look around without being in my shadow. Once I finally picked an item the service was fast and the employee triple checked before the sale was finalized that all the information and choices were correct.

I bought a couch from them and I need replacement parts but its past my warranty date so I have to pay for them which is fine but they will not help me in ordering them as i cannot do it through the online system. *to clarify i DID call the closest store to me and asked them to order the parts and had the serial numbers and item numbers. The associate genevive assured me she would assist but was unsure of how to order them and directed me to order them online even though i had already told her it was past warranty so i couldnt. She advised she would call me back three weeks ago. Since i have been unable to reach the store and got no call back.

Sales Staff are very friendly and not pushy. Selection is good wish color selection were better. Delivery pricing is a bit high and have had issues with them in the past, will see how it goes this time!

Wow! Cory was great to work with, I strongly recommend asking for him when you get to the store. He was informative and very helpful. I am very happy with the purchase experience.

(Translated by Google) I bought a bedroom and when they delivered it to me it didn't come with the screws to assemble it🙄I've been waiting for almost a month for a response or for their shipment and I haven't talked to customer service about anything and I went to the store where I bought it and it just says that it will soon They will solve it...my bedroom is still in the boxes, the worst thing is that the monthly payment arrived without fail.😡😡 (Original) Compre una recamara y cuando me la entregaron no traía los tornillos para ensamblarla🙄tengo casi 1 mes esperando x respuesta o el envío de los mismos y nada ya hable a servicio a cliente y fui a la tienda que la compre y solo dice que pronto lo resolveran...mi recamara sigue en las cajas, lo peor es que el pago mensual llegó sin falta.😡😡

We were very satisfied with the service we received. Laura was an exceptional sales associate. Very knowledgeable and helpful. We had certain needs and she was able to show us many options which helped us make our final decision. I wish every place we shopped had employees like her.

Nice store. The sales agent Elaina was very helpful and made the experience great. The manager was also pleasant who did a price match for us. Overall great shop and great experience. Now waiting for delivery of our furniture.

Cory was amazingly helpful! We will love our loveseat!

We were very impressed on the help and guidance we received in buying a bedroom set. The staff and manager made sure we received the best deal - they even researched for us and found the same furniture at another store cheaper. They matched the price. We were very impressed

We couldn’t get the furniture when we need it but it will come next month! Our bed does come this week and that is great, we need it by this weekend. We are moving our 98 yr old mom to a care center so we knew Ashley’s would have all our needs. Our salesperson was VERY knowledgeable and really helped us with all we needed!

Went into this location looking for a couch (I wasn't looking for a full set yet) to finally upgrade my home. Once I tell the sales person my budget she shows me one couch and disappears. I'm left wondering the store trying to see what else is in my price range. Feeling frustrated and ignored I left and came back the next day. Did some research online and found two sets in my price range. The same sales lady greeted me. I told her the couches and she was only able to show me one (due to inventory). I ask her if there are any other sets or couches in that price range and again I feel brushed off. I ended up really liking the first set so I decided to apply. During applying for the financing application and I was pushed off onto another sales person. I was approved for the application but there was an issue with my bank. So I go to the front desk and talk with them and they don't accept my online bank (fine, I get it). At this point I'm debating on paying for the set in full. I ask if there are other options for payments and I was told "we don't do layaway". I'm feeling humiliated at this point and judged at this point. Highly don't recommend this store. Went to Mor's and found a beautiful couch, ottoman and chair. They took the time and made me feel important.

Mr Cory Rogers at Ashley Furniture was very helpful, patient and friendly with assisting my wife and I with our living furniture items purchases.

My husband and I recently completed a remodel, and were in need of several pieces of new furniture. The first time we visited Ashley, James helped us. He was very patient and attentive, even carrying a couple of dining chairs from one end of the store to the other so we could see how they looked with a dining table. He spent a lot of time walking around the store with us and showing us various items that we were interested in. James also saved our items in a cart, so that they would be available for us when we were ready to buy. The next time we stopped in, James wasn't there, but Cory Rogers helped us. He, too, spent a lot of time walking around the store with us, and finding the manager so that we could have all of our questions answered. He even brought us pillows to use when we were trying out mattresses! There was no pressure from either James or Cory to buy, which is very refreshing. They both seemed to be more concerned with us being happy with our purchase than with making a sale. Overall, it was a good experience!

Great Selection, Great Service. Sincerely, Stan & Sheryl Adams

We initially stopped in just to start looking at a few furniture options we would need after our remodel was complete. James, a floor sales rep, made our acquaintance and was very helpful, answering many questions for us. He also was nice enough to track the items we wanted, and put them in a virtual “cart” on his tablet for future reference. We left that day, and came back a few days later. Unfortunately, James had already left for the day, but another sales rep, Cory Rogers, was able to pick up where we left off with by pulling up our virtual “cart” of items from before. After confirming with us that everything in the cart was correct, Cory continued helping us with some additional items we asked about and he was very patient and kind. My wife asked about the Purple brand of mattresses, and so Cory took us over to that part of the store and showed us the various options that we could test out. He also brought us a few different pillows to try out while we were lying on the mattresses to see if we liked any of them. We were pretty interested in the medium density mattress, and Cory proceeded to tell us about the promotional sale that was going on with those mattresses. He was very attentive to our needs, but never pushy. We decided to get the Purple mattress but not the pillows. He never once tried to pressure us into getting anything more than what we vocalized that we wanted. It was a real relief to have someone helping us who was genuinely concerned with just helping us get the best deals on the actual furniture pieces we wanted. Thank you, James and Cory, for being such a pleasure to work with!

Friendly professional service

Corey was very easy going and friendly, and helped us find a living room set that fit our space and budget nicely. We would definitely recommend going to Ashley and talking to Corey. Thank you for helping us find the perfect set!

Nice in store selection. Competitive prices

Thank you Laura Weaver for helping us to select the perfect dinning room furniture set for our home.

The store was very nice in the customer service was great. I was in and out of the store with a purchase of furniture within 30 minutes.

5 stars for Jeanna! She was very polite and professional. The brightest employee in the store,

Laura was very helpful :)

Jim Bess so amazing! He helped my wife and I find exactly what we wanted! Thank you Jim

James berry was great! He took care of us at finding the right coach for us and are place! We also even found a bonus item that was on sale that we got side tracked with and asked if this was the price that it was, and he stopped what he was going to mark that item sold to us. He also we and grabbed it off the sales floor and offered to put it in are car! Overall great experience with James and also the whole store!

I went to Ashley‘s to buy a sectional and Elena was a sales associate that helped me she was very nice and helpful they should hire more people like her at the store and also the manager was very nice as well!

Very friendly staff and great selection. We told the sales person what I was looking for and she found us the perfect deal at a great price right away. She even et up delivery in less than a week. Overall very satisfied.

We went in with the family to look at living room furniture and a bedroom set for my daughter and we were sitting down talking about what we saw and what we should do based off our finances etc when one of the salesman asked a question and before we could respond said “are you going to respond to me, you are in a store and it’s my job to greet you”. I was very offended for one, my husband and I are both vets who have PTSD and one of our kids has special needs so we tend to try and be in a calm environment before we get overwhelmed. Let’s just say we left immediately and won’t be back…and purchased a couch (same one) and bedroom furniture at a Canby furniture outlet store where they are always accommodating. Terrible customer service with this one guy who should get better customer service training.

Friendly, not pushy in any way. Let me look around for a bit, then attentive when I had questions. Elena was helping me and someone else. She always let me know when she was checking in with the other customer, and when she came back. She let me have all the time I the world to test out the furniture.

We really love this place. We were attended by the salesman Jim, very professional and friendly.

The furniture is good. I hope that it holds up. However the delivery option that we paid for was ridiculous. We paid for the delivery and set up and removal of garbage. I cant even go into details of the delivery but it was more than irritating. Even when we left special instructions mutltiple times with multiple people it still was messed up. I would not EVER pay them a dime for the delivery service option.

Very helpful salesperson. Went out of their way to find a piece we were comfortable with and, on top of that, price matched against a competitor'price!

Excellent sales support, quick delivery scheduling.

The Clackamas Oregon stores Julie Owen was able to make the sale when the help lines and numerous others had tried and failed, thank you.

Excellent customer service from Cory Rogers! He is so helpful and made my shopping experience so much better.

Very helpful and friendly employees! The selection was better than we expected. We found exactly what we needed, in our budget. The employees didn't trying to sell me into anything additional I didn't want I would definitely shop here again

Julie was such a big help I appticiate her so much she saved me so much money made sure I got what I wanted and I was satisfied thank so much

We found a recliner loveseat that fit our needs. We didn't want a movie theater type loveseat so we only found 2 options. We had to find a salesperson. She was very helpful. No high pressure sales pitch. I would recommend this store.

Jim is awesome!

We ordered our couch on January 8. It was supposed to be delivered on January 20. I got a call on January 19 at 3:00 PM to tell me it was back ordered due to manufacture delays. THE DAY BEFORE THE SCHEDULED DELIVERY! I had already confirmed delivery 3 different times. And so I rescheduled delivery for January 26. I took time off work to be home for the white glove delivery we paid extra for. I confirmed the delivery 3 times. I even got a text stating the scheduled time of my delivery. Then on January 25, I got a call, again, telling me there is once again manufacturer delays and the couch is again back ordered. Again, THE DAY BEFORE THE DELIVERY! After I had already confirmed the delivery 3 times AND gotten a scheduled delivery time the day before the delivery RIGHT BEFORE THE CALL! So now they have me scheduled for February 6. Almost an entire MONTH after I placed my order. This is absolutely ridiculous and extremely unprofessional. The manufacturer should know more than a day in advance if the item will be ready or not and customers should have far more notice. They should not be making promises they cannot keep. To have this happen twice in a row is just bad business.

Very happy with our purchase. There are 2 ashley stores in portland area, i had very good experience here. Leilani was awesome and helped us finalize our sectional.

We stopped in to look at couches. James (Jim) Berry stepped right up and helped us find what we were looking for. Unfortunately,they couldn't deliver to Coos Bay from this store and I didn't have my trailer. He still helped us find it at another location and sacrificed his commission to make sure we were taken care of. His people skills and service were supreme. My wife and I highly suggest giving this store a chance and look for James Berry. Help take care of that commission check he missed with us.

We have had the worst experience at this store. The employees, managers and rest of the staff are so unprofessional. From a discontinued couch with no explanation and after several calls to the store with no response we had to go in 3 different times to eventually have to settle for the floor model and then had to pick it up and move it our self. And that’s only the first couch the second one was supposed to be delivered today by 12:30 and after calling twice once at 1pm where I was told it was on the way, then again at 2pm after being on the phone for 30 minutes only to find out the deliver had been delayed for another 3 days. There has been no communication without us contacting the store. We will never shop with Ashley again. We still have unresolved issues with our financing due to delivery charges and the protection plan that we bought. Due to us buying the floor model the protection plan does not cover that couch. So I’m sure it will be another at least mont trying to get whatever credits are due. This whole situation is a disaster and I wish we had never walked into this store!.

The customer service at the store was phenomenal. They were more than willing to help us with our situation and the products at Ashely also great. Great customer service

Cory R. was super helpful! He was very informative and very clear. Will likely return!

Very friendly was able to get what I needed

Very Helpful. Elena was very informative.

Veryhelpful always are

We were greeted shortly as we entered the store, and was guided to the area of lift recliners. Even though inventory was limited we found exactly what we wanted. The sales person was very helpful and we never felt pressured at any time. We were able to get the item delivered in a reasonable amount of time. Hopefully their delivery and set up service will be equally up to standards. I will most likely return to shop and ask for the same sales person. It was a good experience.

I had a great sales person, Elena. She helped me with several items and also gave me some ideas. I put in a second purchase and things went great.

Worst customer service. If I could do a no star I would . Go somewhere else they will not work with you if you have a problem with your order. The man at the front desk is the most disrespectful person. Please save your money and time, and forgot to mention we waited for our order over two months.

I almost loose my trust. I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent purchase from your store. I placed an order on November 25, expecting a timely delivery, but regrettably, I did not receive my items until December 19. When I ordered the delivery time was December 6,12 and 14. This prolonged delay has not only inconvenienced me but has also led to frustration and disappointment. Timely delivery is a crucial aspect of customer satisfaction, and this experience has fallen far short of my expectations. I kindly urge you to review your fulfillment processes to prevent similar issues in the future. Additionally, I feel compelled to share my experience with others, and I will be advising friends and family to reconsider shopping at your establishment. I believe it’s crucial for businesses to be aware of customer experiences, both positive and negative, in order to make improvements. I hope my feedback will contribute to enhancing the overall customer satisfaction at your store.

Salespeople are always very friendly and not pushy here. Jeanna was very helpful and knowledgeable making us feel like we made the right choice on mattress. Thank you

I was greeted immediately and shown exactly the recliner I was looking for. It was a pleasant and efficient experience.

(Translated by Google) I liked it very much. Nice staff (Original) Мне очень понравилось. Хороший персонал

Had a very good experience with the delivery team from Ashley they were very professional with the delivery of our new sofa sleeper

Newer to the area so I have been on the market for new furniture more than usual. I have been here a few times. Jim has been a great resource and also great to work with.

Very very nice people. It’s the middle of December and I was waiting outside in the parking lot for a tow truck for my car & they let me wait inside where it’s warm

Easy in and out. Sales associate was knowledgeable and made the process quick and efficient. Didn't try to up sell me or talk me into additional items.

I’ve been to Ashley furniture stores before, but this one was by far the best. Usually, they’re full of salespeople and they go up to you so much that you have no time to think about what you came in for. But this one wasn’t like that. We came in, were greeted by Bobbi who asked if we need any help. We told him we’d like to take a look around first and he left us alone and told us “Let me know if you need anything!” We were greeted by one more person at the other end of the store who asked if we’d been helped and when we told them we had, they also told us to let them know if we needed anything! It was amazing, I was able to talk with my partner about what we wanted without a constant reminder that there are salespeople everywhere. We ended up going back to Bobbi and asking if they had any pull out couches available. He showed us the few that they had and left us alone to discuss. We ended up buying a couch which was in our price range and would be delivered by the time we need it. It was a great experience and changed my mind about Ashley!

It's a furniture store....

I would give 5 stars, and it was there BUT!!!! I'm having furniture delivered. the lady that helped me was super nice, but its like I was LIED TO! She told me everything was going to come to my house on this date, only to look at my receipt to see that my entertainment center wasn't on there, We couldn't thru with a phone call and had to call another location only to find out ITS ON BACKORDER! No one told us anything, so not only is it on BACKORDER but we have to wait for FedEx to deliver it and now we have to build it, and add the fire place into it when we were told everything will come at one day and would be built by the team. I wished they would of told us it was backordered and we would have order something different. Really disappointed with the lack of communication and now we are missing furniture with our order. So frustrating!!!!!!! Really am disappointed as we had a good experience and this is just to much that i had to remove stars.

Went to Ashley's to purchase a recliner and ended buying a dinning room set instead. Jeanna was knowledgeable about a range of products and guided us in our purchase.

Bobby was super helpful and transparent with our experience today at Ashley. I will definitely be coming back here to shop in the future.

Excellent customer service

Helpful in selecting a recliner for my Mom who resides in a Care Home.

My daughter and I spent two days with employee, Laura Weaver, who was wonderfully helpful in assisting us to make the decisions we were in the store to make. We were very pleased with our purchases.

James was great . i felt 0 pressure the sales people did NOT keep hassling or following me around.

The manager Robin was amazingly helpful and patient as we tried to find just the right furniture and also, Sam was so nice and helpful. We will definitely be back!!!

Bobby Lewis is the perfect gentleman to get you in the comfy furniture that best fits your needs! So smooth and he makes you feel so secure in your decision for your new home and future!

I had a good experience

Good place to buy inexpensive furniture. Financing options are great. Staff is always friendly!

I went in to see a few couches and Sat on one and got stabbed with a needle. I told the Manger and he said maybe it was mine and it was in my pocket. I was in shock still so I just left and drove to the hospital to get checked out the nurse said I might have hiv or something and I'm going to need to take alot of medication 💊. Please beware of this place and where u sit in pdx .

When we first called Ashley in Clackamas to see if they had the dining room set on the floor for us to look at, we received a upbeat and positive greeting. The salesperson who came to the phone knew what she had available to look at encouraged us to come take a look. Our sales person didn't need to look anything up or put us on hold. When we got to the store the sales person whom we talked on the phone with was busy but the manager was very helpful and made sure that the sales person got the credit/commission for the sale. She was the reason why we took the drive from Vancouver to Clackamas.

Jeanna was a delight, she helped us to find the right sofa & recliner for our home. The prices were much less than I expected as well & delivery will only be a few days away. Very happy!

Here’s a solid idea, let’s staff the store with 1 employee while customers stand around and can’t get any help.

Good products, good customer service. Clean store. Sometimes orders come separately but they always come through. I’d recommend.

This place is super quick to sell you a product and take your money. But beware.. If your buying an item off the showroom floor, come ready to break it all down and move it out they’re doors yourself. Once you’ve spent the money your on your own!

Nice selection of furniture and the prices are reasonable. Jeanna was very knowledgeable, friendly and helpful.

Do not go into this store and purchase anything. Horrible customer service and misleading return policies and sales staff. We purchased a couch and loveseat, they delivered it to the carport, it would not fit through the door and when we called the same day to return it because we couldn't even get it in our house they said they would not return it. We were misled about the dimensions by the sales staff, were never informed that there is no return policy when purchasing in store. This is a very expensive couch and the way we are being treat is awful. I will be leaving a review every day on every platform until this company decides to make this right by returning this couch.

I was looking for a couch. Ashley was recommended to me through a friend. I found the couch that fit my needs. I went out to buy it and it was a easy process. I new what wanted and it took about twenty minutes to do the transaction. The sales person was very helpful.

First visit, the salespeople weren’t especially friendly, but were very watchful. Second visit I was pleased to be helped by Jeanna. She was knowledgeable, friendly, helpful, and not pushy.

EDIT: I am frustrated to be making this update but the service after walking off the showroom floor has been terrible. First, my initial delivery date was cancelled and nobody told me. I called the store for days and they either didn’t answer or picked up and immediately disconnected. I called every customer service and corporate number for Ashley and their only suggestion was that they would “try to call the store for me” - but the store didn’t answer their calls either. Finally, I drove all the way to the store to talk to a manager because I had no furniture to sit on until it arrived. That’s when I learned that my furniture delivery could be rescheduled for the following week but that the battery packs needed to operate the furniture come separately by mail. So, I’m paying a premium for delivery and set up for furniture that can’t be set up. The manager said he would send me tracking info for the batteries but never did. So, I’m finally getting my thousands of dollars worth of recliners but can’t recline and have no idea when the batteries will come. I am guessing they didn’t warn me about this delay because I could have bought the batteries cheaper and faster on Amazon. — My salesman Bobby listened to me and was able hone right in on exactly what I was looking for. The store had lots of choices, but he was obviously very knowledgeable and helped me narrow it down pretty quickly, which was awesome.

Very helpful and very nice. I recommend going here.

We bought furniture a bunch of stuff and we were sold a plan protection plan. A month after getting the furniture our sofa had a frame break. We were told the protection plan company went out of business and there was a brand new protection company. And we were out of luck. The salesman told me when I came in numerous times to try to deal with this that every year or so their protection plan company goes out of business and they're part of Ashley Furniture. I would avoid this company at all costs. In addition to this issue we purchased a reclinable movie theater sofa and there's been our Nationwide recall for a fire hazard and Ashley's solution to fixing my LED light up movie theater sofa that I paid $15 or $1,800 for is to disconnect the lights. I bought the sofa because it had lights. What a Bad Bad Company. Buyer beware avoid this really bad company.

I give two stars because my initial experience was great. I was met by the store manager. Instead of passing me off to a sales associate, he proceeded to help me find the furniture I was looking for. I was initially skeptical about the Purple Pillow, but I was told it was one of the best for getting a good night's sleep. When my furniture arrived, the headboard for the storage bed was damaged, so I sent the whole bed back and accepted the dressers and night stand. I had also noticed the dresser mirror wasn't originally part of the order, so i contacted the store and purchased the mirror over the phone. The first night I tried to sleep on the Purple Pillow, it was horrible. After 20 minutes of being uncomfortable, I took the pillows off the bed and resorted back to my old pillows. I contacted the store the next day to see if I could return them (Purple Pillow has a 100 night guarantee) only to be told by the girl who answered the phone that they don't accept returns. I explained that I just spent a sizable amount of money at their store and only wanted to return the items that cost the least amount, and perhaps I should return my entire order. She chuckled at me and said I could try but they wouldn't accept returns. She then hung up on me. I went to the store on my next day off (3 days later) and asked to speak to the store manager, I was told he was at another store that day. I explained the whole situation again. The person I spoke with was professional, but said they don't accept returns and all sales are final. I canceled the storage bed, headboard and mirror since I hadn't recieved them yet. I asked to have the store manager call me, and he has yet to do that. Given how responsive he was when I entered the store, I don't think he wouldn't reach out of the message had been passed along. The associates there have ruined any future business I might have had at the store. I was able to find the same bed and mirror at Michael's Fine Furniture in Gresham for less and am awaiting my new order from a different store For the cost of two pillows at $134 each, they lost the sale of the bed frame, headboard and mirror totaling more than $1200.00 and any future business from me.

Great customer service

Kevin was wonderful! He was attentive and helpful. Questions answered and the entire buying process was smooth. Will definitely be back for future furniture needs

Staff were great to work with. Kevin did an amazing job helping us find a couch we both enjoyed!

Cory was incredibly helpful. He ran all around the store to find us exactly what we wanted. Thanks Cory!

Found the perfect dining set salesman was very patient and kind

Wide variety of product, great price range, Cory (Ashley rep) was very helpful & respectful. Good experience all around!

Bought two recliners a year ago. One completely failed and falls over to one side when reclining. We paid for the 5 year extended warranty. Called in a claim and was denied because when asked when it broke I didn't have the exact date. Pathetic warranty!! Absolute garbage product and warranty coverage.

Jeana Lavalley, was so helpful & professional. You are fortunate to have her on your sales team. Thank you

Cory help us and was very polite and attentive.

After shopping/looking at several locations we found what we were looking for at this location. What made it even better was the service provided by Jim. He was professional, fun, great attitude and went out of his way to make sure our purchase was the right one for us at the price we wanted to pay. He has incredible character and I wish more sales people were like him. Thank you Jim for the fantastic service and making sure our loveseat was delivered in prompt fashion!

Had a great experience with our sales guy He's very nice and polite and answered all our questions. They have a bunch of nice furniture.

Both Laura and Elena were excellent 👍💯

I purchased a sofa set from Elena, she was very professional and answered all my questions. I would recommend her for anything you buy at Ashley's.

It only took me about 15 minutes to find what I wanted and purchased and out the door. They were very friendly and great to work with.

Helpful and knowledgeable. I purchased a table. Overall a great experience. Thanks!

I purchased $9200 dollars in furniture from Ashley Furniture. I then got scammed into purchasing an extended warranty. The salesman told me the warranty would cover any damage to recliner. He didn’t tell me it covers only 5 things and there is 37 exclusions to the warranty. I purchased a recliner for $1700 dollars and it is less than 2 years old and it is already discoloring. My couch next to me I didn’t purchase from Ashley furniture and I have had it for 5 years with zero discoloration. My final opinion is any company with 3.6 review rating has earned their complaints and should be avoided. Wish I would have read their reviews before purchasing. If you are reading this at least you have been warned. Ashley Furniture quality is not good and their salesman will lie to you to get a little bonus.

Good price, employees are so nice . Shipping fast .

Purchasing experience was great. No pressure and very friendly.

Thank you to the sales person, Jim. He was very knowledgeable and friendly. He was able to show us the furniture that would fit our needs. It was a good experience- very easy!

Comfortable loved it couldn't wait to get my furniture it was worth the wait thank you

Cory was extra helpful Let me take my time without pressure! I wasn't sure exactly what I was looking for but we found it. It has not been delivered yet but I am excited for the new chair to arrive!

Friendly customer service, very attentive, and patient with all the things I needed to buy. I love their quality and prices.

Cory go to him

I only buy my furniture from Ashley’s. Nobody has better customer service or staff. When you go in, ask for Corey! His patience and kindness will make you so glad you did.

I have shopped and ordered from this store many times (bedroom set, dining set, living room furniture). Each time I have been in this store in the last year, I have been helped by Cory Rogers. He has been great to work with and I have been fully satisfied with my final furniture selection, service and overall value of my purchases. I will continue to shop here going forward for my home furnishing needs.

I had a great customer service experience with Laura W. at the Clackamas location! Laura was incredibly informative about a range of products and was both patient and cheerful when helping me pick out items for my new apartment. I was especially impressed by her knowledge concerning the right mattress based on personal needs, and she saved me a lot of time and hassle by helping me pick the right one in store. You always remember shopping experiences based on who helped you; I ended up getting most of my apartment furnishings from Ashley over another store because I believe in the products and I was happy to be helped by someone so personable and professional. Thank you!

The sales lady was very nice. My mom received her bed and it's way taller than she said she is usinga woodenboxto getintobed. (unsafe to get out of in the middle of the night) 1 week later in the middle of the night a slat broke tried calling the store several times and no answers, finally got a hold of someone in Minnesota and there answer was "oh well" She is going back to the store today.

Corey was awesome! Very helpful and kind!

This review only has to do with their location and parking lot situation. Be extremely careful when you turn in from 82nd Ave., the concrete barrier is in a weird location which forces many cars driving over it. Since the ground is slopping downward, this will cause grinding and damaging the bottom of your car. While I was there, this happened to another car and he actually got stuck on the large rock. This must have happened to multiple cars each month; the parking lot needs to be fixed!!

Excellent RSA Cory!

Cory, was super helpful. Helped us find the perfect sofa for our family.

Very helpful and great service.

Jim Bess made the buying process really easy and he was very helpful and answered all of our questions. We would definitely recommend this Ashley store

Cory was great. Not pushy at all. Very helpful.

Jeanna La Valley did a fabulous job. She listen to what I requirements were and she delivered. I’ve been looking for a sleeper couch for a while. She showed me everything you had, and finally after a day of shopping, I found the couch of my dreams in the back of the store! She really knows her stuff. Thank you.

Jim Bess was very helpful. He made our process so easy.

Jim Bess was great. He was professional courteous and kind. Made the process easy.

I worked with Corey at the 82nd showroom and he helped me navigate the showroom and find the couch sizes and price points I was looking for. He followed up with me later and gave me helpful tips for navigating their website.

Incredibly nervous and uncomfortable staff, will circle you like vultures on carrion the moment you arrive. After we picked out a couch and sofa we left to think on it, called back later to buy, and had a saleswoman tried to steal the sale out from the guy who was helping us by saying he was off for the day when he wasn't - more vulture behavior. We were given an exact delivery date which we prepared for, day of we found out the delivery was going to be delayed for a few more days. We thought, okay, not that big of a deal - we can wait a couple days. Delivery day arrives and they call us saying it will be delayed even further - 5 more days. By this point we are ready to go somewhere else. I call the store multiple times trying to get ahold of anyone, waiting a half-hour with the phone ringing nonstop waiting for someone to pick up. I asked if they could at least comp us for Assembly when the couches finally arrived (we ordered doorstep delivery). They declined. Manager swore up and down they would arrive by the new planned date. WELL GUESS WHAT? Just got another call that they are delayed yet another week. ARE THERE COUCHES? WHEN WILL THEY ARRIVE, ASHLEY? Needless to say we cancelled our order and are never going back. Good God. Edited: Just look at the response from the store, AI generated full of typo's and repeats, absolute garbage reply. I NEVER GOT MY ITEMS BECAUSE I CANCELLED THEM LOL

Cory was super helpful and made this experience a breeze!

Jim Bess helped me get a great couch that I’m super excited about! We talked about our cats and he helped me talk through options that would work well for my cat. I looked on Saturday night and came back to find him to make the purchase! Thanks!!

Jim B was great

Great customer service , very knowledgeable jeanna la valley kudos to her thank you for your amazing service

Cory was super helpful, patient and personable during our visit at Ashley:)

Cory is awesome

The most terrible, the most horrible customer service ever! Thank goodness you can shop online!

Great Customer Service, beautiful store

This will probably be our last time purchasing from Ashley—although we have used them for our furniture for every place we have lived up to this point and always liked the items we have owned. For this round of furniture, our order was backordered but then if we selected the exact same units in a different way, they were not backordered. Additionally, half of our furniture was randomly shipped via FedEx? And was scheduled for a much earlier delivery (almost a month) to a house we don’t have the keys for yet—without talking to me first. I called (on Wednesday) and asked them to cancel the delivery before the Friday “shipping date” and they told me it was too late. I told them they cannot deliver to the address because we don’t live there yet. They did it anyway. I had to go pick up this heavy furniture by myself from people I don’t know and stuff it into my car and then carry it up 3 flights of stairs to my current apartment. I reordered the bedroom set with a set delivery date again. They emailed me several days later canceling my order without any explanation. I had to call to track down an answer and found out it’s because my shipping address and billing address were different? And they required me to go to a physical store and order in person if I wanted that furniture. There are only two stores in this part of our state. I drove down there. The gentleman at the store was extremely kind and said that’s not their policy and apologized they had done that (he said they should not have). He was not able to give me a discount because he said Ashley is cracking down on discounts (??) but got my items reordered. For thousands of dollars per item of furniture, this is just not something I’m willing to deal with. It’s been a good run, and I appreciate the kindness of the salespeople in stores but their customer service lines are run by people who could not care less about you. Their online service is a mess. This is where we part ways. Had a flawless, excellent experience at the next furniture store we tried (Key Home!) and will be sticking with them in the future.

Jerrell in customer service is the best!!! He was understanding. and called me for follow up. He answered my questions and made the necessary calls to resolve my issue.

Elena was a great sales person. Jerrell put together the credit on a couch and the exchange of a bedroom set. It took some time to be completed, but it was done perfectly. Thank you.

I am very pleased to say that JAMES was extremely helpful and patient with my partner and I, meanwhile trying to figure out which couch to purchase for our new apartment. He was very knowledgeable on measurements and giving us the best advice on what would work out for our living room. On top of everything, he’s very professional and friendly. Definitely earned his five star review!!

Thanks Corey for all your help! You are very patient as well.

I will be moving into a new place and need to furnish just about the entire thing. I had purchased from Ashley Furniture prior with great results and came back again. Jeanna has been an absolute delight to work with, very personable and knowledgeable without being pushy, great qualities! I took advantage of a very generous financing option and now have peace of mind that I will have great furniture to use for a long time in my new place.

Helpful and not pressure salesman. Just not what I was looking for which was very specific.

Cory Roger's was very helpful and knowledgeable.

James did a great job! Very thorough, knowledgeable and patient. A good sense of humor, too! Thank you, James!

Great experience with corey!!!

Great experience with Corey! Very helpful

Jim was an awesome salesperson to deal with. We really appreciate his help with all of the things we purchased!

My husband and I needed a new bed, so decided to try Ashley Furniture. Sales associate Cory Rogers helped us. He was friendly, knowledgeable, answered our many questions, and let us take our time browsing. We came back the next day, and with his help again, we not only bought a bed, but also a good mattress, mattress pad, 2 night stands . . . and even a sofa! We found everything we needed/wanted in the same store, which made it easy. We are happy with the result! And a big thanks to Cory for all the patience and help!

Cory did an excellent job explaining everything Thankyou

Julie was amazing, she helped me over the phone on placing an order on 6 different pieces of furniture, she spent hours helping me, was very patient, and ensured that I was satisfied with the service that I received. If I could give her more than 5 stars, I would!

Corey the best ever

When we walked in, Cory introduced himself. We said we were just looking and we would let him know if we needed help. He understood, and did not hover, which we greatly appreciated. He was very knowledgeable and informed when we had questions. Knew the product well. We had a very pleasant experience.

Bobby was so great! Great customer service and answered all of my questions as well.

JAMES IS A ROCKSTAR!! We had a previously placed delivery that through no fault of the store employees, was severely delayed and we had no furniture in the meantime. James took care of us meticulously while we shopped and changed our minds for HOURS. The whole rest of the team was also friendly and helpful. You all turned an anxiety-ridden day into a great one, can't thank you enough!!

Elena was very patient and kind!

Elena was great!

I am editing my review from 5-star to 1-star. Ashley furniture showed their true colors. I purchased a sofa and bought the warranty. I filed a claim and was told I had to return to place of purchase (San diego) to replace the sofa. When I contacted the Ashley here in Happy Valley, they said they never heard of me even after purchasing more furniture from this location. Don't trust this company...There are more reputable furniture companies. Buyer beware!

I loved the service! Elena was excellent, she really help us a lot and got us what we were looking for. Jenny was excellent handling our financing process. They both are excellent on customer service and they both deserve a raise. Thank you for everything!

Bobby was a great help in finding just the right table for my small space. He gave me all the options available with the table and I couldn't be happier.

Bobby was awesome. Very helpful for my specific needs. Deserves the 4th off.

Cory is very nice & helpful, he made us feel comfortable as if we’ve known him for years! Thank you for helping us finding what we needed! Will definitely come back when we need furniture

We had to call sales person over to get help. He was wearing way to much cologne. Many have allergies to cologne.

I went to Ashley’s furniture @clackamas today looking to buy new furniture for my first place . The worker named Jim (James) has done a wonderful job. He was patient , thoughtful, extremelyhelpful and made shopping for a new place a breeze. I will continue to shop here for now on , thank you Jim

Hi, I initially been on the hunt for a sofa sleeper. I called at this Ashley this particular location of 82nd and Portland and the gentleman on the phone said they don’t have any sleepers or even to order them in their library. He wasn’t much of a help and I don’t think he wanted to do anything for me, however. Store today and just realized convenient, maybe I should go in and I went in and met Laura Weaver. She gave me hope for retail sales and customer service. Because that phone call with the guy the day before sure put a bad taste in my mouth. She knew that I already bought the couch but they had the same one there that was a regular couch not a sleeper and I got to make sure it was the right purchase, and make sure that it fits in my doorway of my bedroom, which is narrow. She even had a tape measure on her ready to go. She knew she was going to make a buck on me, but you still hung out and just answered every question I had couldn’t believe it. This is what America customer service needs she would be a great trainer for young kids these days it’s kind of a dying breed. My dad was a salesman for Smith’s home furnishing for 40 years in and that he was also a manufacturer for Maytag customer service anyways God bless you Laurel Weaver you should be compensated by this company because you make them look good.

Worst store they keep postponing delivery dates. Do not buy at all. They are terrible. No one picks up the phone.

Met my needs but need to wait for delivery of recliner on June 30th to complete my review.

It was just kind of hard to find very pleasant people

I purchased a sofa, chair and ottoman on Tuesday June 6th. The sales person said they would deliver on Friday the 9th between 1-4, after waiting all day no delivery so I called at 4. They said they had a record of it, but someone took it off the schedule. Nobody seem to know why. I had arranged help and also gave away my old couch. They were not helpful and said they could deliver the following Tuesday. They would not compensate at all not even set it up for me since my help could not come back on that day. Ashley on 82nd in Clackamas Oregon.

Great service

My wife and I were looking for a nice dining room table, we found it at Ashley, and a few other quality items. We received excellent service from sales rep. Laura Weaver, she very helpful providing us with a selection and setting up the delivery. The delivery guys also did an excellent job.

Went it to purchase two sofas and a salesmen that goes by the name Jim(James) helped us out all I can say is next time I purchase furniture my first choice would be Ashley and if Jim wasn’t there I would wait and come back when he was working he was such a excellent salesperson in every aspect. Thank You so much Jim. PJ Saunders

I had a pleasure experience.

Great experience with James. Appreciate the help.

Thanks for making it easy to get my mother the chair she needs

Everything was on point

Great experience, great selections, great prices

My original order did not include a frame. The store had one in stock, they unboxed it for me and put it in my car. Thank you, James, for going 110% in correcting the oversight. Judy Visser

Quick and good service

Great furniture store !

Staff is indifferent. The company seems more inclined to just collect data on you as opposed to actually sell you something. Everything is shown as a price but does not include mention of other things that would go with an item(I wanted to buy a dining room table for a price I thought was reasonable just to find out the chairs were extra and were going to cost double what the table was shown for). The delivery fee is a gouge and a half.

Service was excellent.

Excellent service by Ismael. He was very professional and filled my need.

The best service and attention I've had I recommend Ismael you will not regret it and very professional.

My husband and I had proceeds from a house sale and we wanted to be sure to furnish the house the right way. The Ashly brand recognition was a significant influence on our purchasing decision so we bought a couch from the Clackamas location. 1st, the installation crew who showed up to our house, installed the couch as if they were in a race. They didn’t care less and just handed me the papers to sign. Within a year, our couch structurally failed. Each Ashley representative we show the pictures to has a visceral reaction and says something like, “Oh, a couch isn’t supposed to look like that”, In fact, when any representative needs a reminder about who we are, we are described as the person with the "ugly couch". We event bought the extended warranty and still can't get our couch repaired, replaced or refunded. We get continual delay tactics. We have to be the proactive ones to call or come in. We've been trying to get the couch fixed almost as as long we have owned the sofa. As I walk around their store room and see that wood isn’t wood anymore, but a paper lament over press board. It's difficult enough as a consumer that products are inferior but it's even worse when the extended warranty isn’t even honored. Horrible communication and horrible customer service. DON'T BUY HERE!!!! When contacting Ashley Corporate, here was their reply: Ashley I completely understand the disappointment, and I would have felt the same had, I have been in your position. I would want to sincerely apologize for the experience you have faced. As per the last update on your case 08135224. Team stated that since GBS denied, and we are unable to provide parts for you to purchase - their only other option is to be refunded for your FPP plan. Below GBS has provided the refund prorated information for processing. Cancellation Fee 5/2/23 Effective Date 12/16/21 Term in Days 1,826 Days in Effect 502 Prorata Factor 0.27 Purchase Price $149.99 Earned Price $41.23 Cancellation Fee $0.00 Prior Claim Paid $75.00 Total Refund $33.76.

Helpful and friendly service. Enjoyable experience.