Ashley Store Portland, OR (Jantzen Beach)

I recommend Ying, she was very helpful with my purchase in store. She was great and made everything go very smoothly for me. I loved having her help in store, she was very friendly, welcoming & had knowledge of inventory.

We went in looking for a wall entertainment center. They didn’t have one on display, but we met a very nice gentleman named Nick. He was new there, but he was very helpful. We got everything we wanted and we’re happy. Very nice and helpful people. We Will buy more furniture there Because they’re such a large selection.

Quick and easy, informative and helpful. Joy is a great asset to the company

Antonio helped us today with our visit picking out couches he was very knowledgeable about price range / comfortability and helped bring us to the couch we wanted. Would give a 10/10 for the outstanding service

I would highly recommend them. James was also great to work with.

Joy was a pleasure to work with! She helped me find exactly what I was looking for in a sectional couch and greatly assisted me in choosing an area rug that would accent my flooring, paint, and couch colors. I will happily shop here again and ask for help in choosing other pieces for my home!!

Joy is great! Friendly and professional

Joy

Was good, but know that anything you order is gonna take 2-4 weeks to come from their San Diego location. We ended up buying at Mor Furniture a few miles away. We paid a little more, but got exactly what we wanted…furniture was in stock, and they were giving away free gifts!

She is an absolute “Joy”! Very helpful and full of helpful information and an absolute pleasure. Thanks for all your help, Joy!

We just got a couch at this location and Ying the sales person was amazing! Very polite and the process to buy was fast and easy.

Antonio was excellent! Super friendly and helpful! Thank you for going above and beyond!

This is the second time we’ve purchased from this location. Great selection and service. Ying assisted my husband and me both times. She’s exceptional! We will be back for sure!

Ashley furniture never disappoints and working with Ying in the Portland store (twice now) has been amazing. She truly understands customer service. Thanks Ashley for continuing to meet our needs with quality furniture and quality service.

Ying was very pleasant to work with from the initial contact to filling out the paperwork. Just a splendid person all around, highly recommend.

Joy was very friendly and helpful.

Joy was a JOY to work with. She was very nice, and helped us find exactly what we were looking for. A+ customer service.

Have mixed feelings on my experience here. The showroom looks nice, everyone I interacted with was nice… I ordered a sofa and a chaise and upon delivery it turns out my address was written down wrong and then the chaise was ordered in the wrong color so it was taken back to the warehouse; I also had to have the sofa left in the driveway as I had other furniture still in the way that hadn’t been picked up so that was on me but when the chaise finally showed up 2 weeks later in the right color, it was also left outside as a “drop off” because that’s how the sofa was delivered, despite having conversations with associates that it would be brought into the house and taken up a flight of stairs. Lots of miscommunications, the delivery team in Salem is almost impossible to get a hold of… I’d do business with them again but would triple check that everything was ordered and written down correctly. I know the sales person I worked with was somewhat new and may have been eager for a sale but some of the frustrations could have been avoided.

Joy was so awesome, she’s energetic, had the best attitude ever and she was so patient! Definitely made the buying experience swift and smooth

Purchasing was super easy and customer service from Ying was amazing!!

Joy was a huge help in helping us pick a good quality dining room table that was small enough for our condo but still fit our familiy’s needs.

Joy did good job! Thank you!

Ying was patient, helpful, and accommodating. She was very quick and clear about pricing.

Joy was very sweet and helpful. She went out of her way to get us the best deal.

Everyone was so nice and helpful from the second I walked in and getting my furniture purchased and set up for delivery. Ying explained everything to me in great detail so there would be no surprises about what I paid and also even confirmed she had my order correct. Definitely will come back

Ying was wonderful to work with and helped get exactly what I wanted

Terrible experience. Do not use this furniture store. They ordered the wrong items multiple times.

James is wonderful person. Excellent customer service.

We bought a couch and a coffee table and Joy helped us with the sale. She was an absolute delight to work with and got us a good deal.

Joy was awesome! Thanks for helping !

Joy was great and so helpful! Process from start to finish was quick and convenient!

Have had nothing but great experiences here. Bobby was incredibly nice on our first visit and Ying has given exceptional service as well. Thank you so much! Five stars!

Joy was a great and was able to get us a great deal! Highly recommend

Antonio was so helpful and thoughtful! I highly recommend him when you come to this store.

Update: Our buying experience is up there with the worst customer service experience we have ever had. I don’t ever leave “bad” reviews but I have to share this for prospective buyers. I will sum it up to this: if I didn’t have a truck, luck, a flexible work schedule, and the physical ability to move this couch myself, we wouldn’t have a couch, and a torn couch at that. The couch was delivered to a warehouse in Portland and the store never notified us. We couldn’t get ahold of the store AT ALL during the week. My wife was able to get someone on the phone 1 time out of all the times we called. My wife was lucky enough to get the address to this warehouse in Portland that is only open 10am-3pm during the week. Not only that, but Ashley customer service had NO RECORD of our order. Ashley customer service said only the stores have order records [when you can’t contact the store, you are kind of at the mercy of just…hoping]. The store estimated 2-4 weeks. Here we are at week 8 and just got our couch in home. The warehouse said Ashley is known for all of this. Zero communication or assistance in getting our couch. We will never be back. Our couch also came ripped but we are upset enough that we are just going to try and sew it instead of trying to deal with Ashley on this. Please, buyer beware if you’re going to spend thousands of dollars on a couch here. I’m trying to look out for you by leaving an honest review.

Our sales associate Ying was incredibly helpful, pleasant, and knowledgeable. Manager Lana was warm and welcoming and seems a perfect fit for her job. You guys are running an extremely impressive store here.

Purchased a couch today from Kevin and the experience was a 10 out 10. He made sure everything I wanted was ordered and was super thorough.

Joy helped us find a perfect chair quickly! Loved our experience - thank you!

Ying was awesome got me what I need and I didn’t have to wait at all

Ying was great to work with!

Ying was was helpful and found what we were looking for. 😁😁😁

James was very nice and helpful and understanding of our needs. Only bad thing is that it is very HOT in the store.

Thank you Ying for your great customer service and helping me get the right product I was looking for.

Kevin was amazing. Very nice and full of great information for us to make the right decision.

Ying was very helpful and patient, great service!

Ying was very good to me, very helpful and informative. Service was top notch gave me really good deals.

Thank you Ying! You were a fantastic help in selecting my new mattress.

They have some nice stuff but they don't honor the pricing from the website. I showed them a price from my phone for purchase and pickup from their location and they said they could not replicate it on their own sales system. So I would have to buy it online instead. Anyway, I found it from another store nearby and they gave me a better price than Ashley. Otherwise sales staff was ok and friendly.

Ling was wonderful. She was so helpful.

Good experience…..Joy was very helpful

Easy shopping! I was looking for a nice sofa that wasn’t super expensive and good quality for our small media room. Found lots of choices and leather in my price range. James Gunsch was super helpful and very pleasant. He worked with us to keep it on budget. Highly recommend and ask for James-he’s the best!

Ying was very helpful and took the time to understand both my needs and preferences on multiple items. Very nice and no pressure.

We had a wonderful shopping experience at Ashley Furnitures with Ying. Ying is very helpful beyond our expectations, she is very knowledgeable and detailed. I will always come back to Ying if I have any thing to purchase. Thanks!

Great customer service, care, and assistance from Marta! She was beyond awesome and helpful in answering all my questions, getting me quick quotes, all while doing so with a positive energy/attitude. Thanks for all of your help Marta!

Great service and plenty lot of deals! Come in and check around always some new looks here

James was very helpful and fun to work with today. Thank you!

Great customer service and easy transaction

Ying was absolutely incredible! She was attentive, knowledgeable and so helpful. We were only looking and ended up with a mattress and two pillows!

Eyng was so sweet and not pushy. I really enjoyed working with her.

Joy did a great job and was very helpful!

Ying Tao was very helpful in our purchase today. Thank you Ying

Joy Fink was an absolute joy to work with.with as well as her sales manager, Marta. We had to buy a number of items to furnish a 4 bedroom house! Very, very helpful!

Kevin helped us get everything set up quickly and efficiently while helping us get to a price point we were comfortable with. Highly recommend.

My guy Kevin is VERY energetic and made me feel welcomed. He got his job done efficiently and effectively.

After the worst online experience I came into the store. Kevin was the best representative I could’ve stumbled upon. He was efficient, and very timely. Love the experience! Truly recommend

Ying was great! She was very friendly and helpful!

Ying, was my helper, and she was absolutely lovely, wonderful, and will come back because of her when I get my daughters set. If Ying is not working that day, I will not shop that day.

DO NOT PURCHASE ASHLEY FURNITURE OR THEIR WARRANTY – IT’S A COMPLETE SCAM! I am beyond pissed. Ashley Furniture is complete garbage, and their warranty is an absolute joke. Do not waste your money on their cheaply made furniture, and whatever you do, DO NOT PURCHASE THEIR WARRANTY—it’s worthless. I bought a full living room set—couches, a rug, a coffee table, the whole deal. Less than five years later, everything is falling apart. And no, this isn’t from rough use—it’s because the quality is absolute trash. My husband sat down on the couch, just sat down, and the frame snapped. That’s how poorly made their furniture is. The coffee table? Started peeling and falling apart after about a year or two. The materials they use are cheap, and it shows. Now, let’s talk about the so-called “warranty”. When we bought the set, the sales rep at Ashley pushed hard for us to add it, promising that it would cover everything—tears, zippers, stains, the works. That was a complete lie. The only thing it actually covers is the frame. That’s it. So if your couch tears, the seams come apart, or a zipper breaks? Too bad, they won’t fix it. When I called GBS (the warranty provider), it took months of back-and-forth just to get them to fix the broken frame. Meanwhile, they kept promising they’d take care of the fabric damage—but when I called back, suddenly it was, “Oh, sorry, your warranty doesn’t cover that.” Absolute scam. And Ashley’s furniture overall? Not worth the money. We went back once to look at bed sets, and my husband immediately pointed out how flimsy they were. Nothing is built to last. A couple of pieces seemed sturdy, but the rest? Cheap, low-quality, and overpriced. Bottom line: DO NOT BUY FROM ASHLEY FURNITURE. DO NOT BUY THEIR WARRANTY. It’s all a scam to get more money out of you while selling you junk that won’t even last five years. Spend your money at an actual furniture store where you’re paying for quality, not garbage.

Ying was so helpful with helping us find what we needed

We are extremely disappointed with our experience. We purchased a new bedroom set, but on three separate occasions, the delivery team attempted to deliver used, damaged pieces—clearly scratched, broken, and not in new condition. Each time, we refused the delivery, only to be made to wait another week, after which the same damaged pieces were sent again, often in even worse condition. This is unacceptable and has caused significant inconvenience, frustration, and time away from work. They lied to our faces multiple times, promising to send brand new items, that we would be added to some VIP list so quality would be ensured, which only lead to more frustration.

I came in to buy a bed and Bobby helped me out. He did a wonderful job and was super helpful. Found a great bed at a fantastic price. Definitely recommend coming in, everyone was friendly and welcoming.

We had a wonderful experience shopping here, our sales rep Joy gave us the best customer service we’ve had . She was very friendly and fun to work with. Thanks joy! :)

Very helpful and quick service . Explained delivery and everything , would recommend to others

Ying was amazing! She helped curate my ideas and make them a reality!

Great furniture joy was a big help in picking out a new couch

Joy was amazing and very helpful. I do recommend talking with her. She made the shopping more enjoyable!

Ying gave us a most pleasing experience picking out our new living room furniture!!! Great customer service!!!

Antonio was extremely helpful, kind and allowed us the time we needed to make a decision on our new couch. He also didn’t seem to mind me playing in the store like a child 😂. I mean, you have to try ALL of the reclining massage chairs, right? Thanks Antonio - you’re the man!

Ying was an excellent sales associate. Helped me find exactly what I was looking for and the ordering process was easy. I’ll definitely be back in the future to buy more furniture!

Horrible service they charge more than they say they have false charges they make false promises with what they say will be the final charge but they don't care about people that can't make the cut they say that they can't do anything even though they make transactions with acima they support and help you go through it but when things get a little bad they back out.

They can't do anything about the payments there are hidden charges do not buy here this place is horrible with service and they cannot change anything they have no control over there situation they also have no recollection they Will false charge you and tell you that there isnt gonna be a bigger charge but they will add on

Joy is the best sells rep. Amazing personality! Shes made it happend for us. We thank you joy

Joy Great customer service !!!

We are very satisfied with the service. We recommend manager Ying to everyone!

Joy was great! She did a great job selling me stuff. Lol

Joy was very helpful and not pushy at all. We were able to take our time to think about our purchase without feeling rushed or pressured.

Ting was very helpful & got everything together quickly !

Ying help me find the perfect dining room set she was friendly & such a great help. Thank you so much.

We recently purchased a table from Ashely and were helped by Kevin Bryan. Kevin was great-very patient and very helpful! 5 stars :)

Joy is very joyful,and hapful.

Great customer service and lots of deals going on.

AWSOME service from Ying and Kevin!

Ying was very helpful and explained everything to us and made buying furniture so pleasant

Amazing customer service. Bobby was super helpful and patient while we decided on our furniture.

Joy was great! Fast and easy!

Joy gave us a great experience, nice and fast!

Bobby helped me find the perfect loveseat at a great price! Overall so quick, easy, and a great experience!

(Translated by Google) Terrible service. I have been waiting three months for a bedroom with a dresser and they sent me everything except the bedroom and they never answer the phone 😡😡😡 (Original) Pésimo servicio tengo tres meses esperando por una recámara con una tocador y me mandaron todo menos la recámara y nunca contestan en teléfono 😡😡😡

Joy, Lana and Katie were amazing. I will be coming back for other furniture needs in future.

Liked working with jer

Joy was very helpful and polite. She is very energetic. Thank you!

Ying had good service and was helpful answering all questions

Ying is an incredible person….I did not feel like she was a sales person, but rather a friend I haven’t seen for a while. She was knowledgeable, friendly, and expedient.

My husband and I came in looking for a loveseat a few weeks ago. Joy greeted us upon coming in. We really wanted to look around and come back to chat with her when we were ready - something we did express to her, but she was very persistent and we felt like she was watching our every move. We were strongly considering a loveseat and we were close to buying it but what Joy did next really turned us off from purchasing. She printed a new listing for the loveseat and placed it on the table in front of us, telling us that it would only be $499 if we bought it today. If we waited until tomorrow, the price would be going up to $699, which was the price now reflected on the newly printed Ad she had just made. I waited to write this review because I wanted to see if the price was indeed going to go up. The loveseat is still listed at $499 on Ashley's website. I know the sales team earns commission at Ashley, and I knew what Joy was doing the day we were there. I was a retail manager for almost 10 years and this isn't the way I would be coaching my team to make a sale. I really didn't appreciate the disingenuous approach she took and I don't think we will be returning to Ashley - at least not to this location.

Joy was very helpful and informative. It was pleasant working with her. She answered any questions we had exceptionally.

Ying was absolutely great helping my daughter select a bedroom set and all that worked for her. Showing her all her options and guiding us through the process. Stellar service!

Very professional sales lady Ying♥️

Ying was great!!

Ying was super helpful and willing to work with me THANK YOU!

Ying was so very helpful. She showed me exactly what I was looking for and made furniture buying quick and easy!

Today we went in and were helped by Kevin B. He was fantastic, helped us find what we were looking for and checked in but wasn’t hovering or pushy at all. The whole process was seamless, easy and comfortable.

We bought a couch! Ying helped us out and was welcoming and incredibly helpful. She's the best!

Great service. Good explanation. Courteous and professional

Ying helped my partner and I with creating and ordering our dream couch for delivery! She was so helpful and gave us all the information we needed! She answered all our questions and made the entire process amazing! When you come to Ashley Furniture definitely ask if Ying is working! 😊

They didn’t have the exact couch we wanted in store, but Ying helped build us the exact couch we imagined online! Even offered to order it on our behalf to make the delivery and ordering process hassle free! Ying made us feel welcomed, non stressed and super excited for our new couch! 1000000/10 highly recommend coming here and getting Ying’s assistance!

Joy was very helpful.

Ying very good service, friendly liked the immediate service. Thank you very much.

Ying was so helpful, kind and patient as I shopped for some new furniture for my home. She helped me find exactly what I was looking for!! Thank you Ying!!

Ying was very professional. Listened to what we were looking for and gave us several options which would work for us. No pressure, which was wonderful. And we love the quality of Ashley furniture. We will shop here again.

Joy was very helpful and knowledgeable and answered all of my questions.

Fun shopping experience 🙂 with Joy.

Joy has been so informative, patient, positive, and helpful. She has been truly a ‘joy’ to work with and I would highly recommend her services to friends and family.

Joy awesome sales lady

Ashley Furniture is a great place with great options for your home. Seek out Ying, she knew exactly what we were looking for and even brought about other perspectives while searching for pieces. She was knowledgeable and easy to talk to!

I was helped by both David and Bobby on different purchases as well as Alana. They were super friendly and very helpful!

James helped us out today and he was absolutely amazing. Very attentive and when he didn’t know an answer he got it for us

Ying greeted us at the door and was so kind, polite, and helpful she helped us find a couch that will work great in our space.

Ying was very helpful to us!

Ying helped us from the moment we walked in with warm and welcoming energy. She walked us through the purchase process with ease and made sure every question and concern was addressed and solved. Highly recommend Ying for all your Ashley Furniture needs!

Joy is amazing!!! I want to be her friend! she was so helpful

Joy is as so very helpful! She was a Joy! Thank you!

Ying was wonderful, patient, friendly, and overall knowledgeable we love the special attention she gave us.

Joy is very friendly and helpfull

Joy was amazing. She was very helpful.

We received great service from Ying. She was very attentive and quick to answer all our questions. Very charismatic!

James was cool

Ying was fantastic. Very knowledgeable. Helped me save a lot of money too!

Ying provided exceptional customer service!

We had a great experience with Ying purchasing a new sectional. She was very helpful and efficient

We went into the store to buy our sofa on November 6. We found a great couch and were told by one sales agent that we could get it by November 9, but at check out we were told December 11 which we were okay with because it would come before our daughter was born at the end of December and that’s why we wanted a new couch. Early December they called us and said it won’t be on time but should get to us a couple weeks late. Then we never heard anything. After countless calls we finally got ahold of someone who said early January which came and went. Then tons of more phone calls we finally got to talk to someone who said January 29, which came and went. No communication to us. We had to call 20 more times before someone answered and said the expected date for it to get to the warehouse is February 11. Our daughter is now 6 weeks old and we still don’t have the couch we bought in anticipation of her birth. We are very frustrated Icing on the cake: we finally got MOST of our sectional. The delivery team showed up with 4 of our 5 pieces and a book case that we didn’t order in place of the 5th piece. After a bit of investigation it appears this is very much Ashley’s fault as the delivery company states the bookshelf they brought us had been barcoded as the final piece to our order and the warehouse didn’t receive the right arm loveseat that is missing. Let the saga continue

Joy

Ying was awesome

Joy helped me purchase a couch. Picked one and purchased under 20 mins with her great help.

Ying did a good job.

Joy was great and very helpful

Thank you joy

We worked with Kevin B. who was extremely patient and knowledgeable with the various options, especially with our very specific scenario and needs. Would recommend him for sure!

Ying was very friendly and professional. Really happy with our purchase!

Ying was great. Very patient and efficient. Please ask for her, she’s fantastic!

Joy was great! Will return again

Thank you Ying for the Professionalism you've given me from the initial phone call, to meeting in person. Pleasant experience, thanks again!

Ying was very helpful and attentive to what I was searching for at the Hayden Island location. Thank you for the great service.

Ying was fabulous. Polite and respectful

Joy was absolutely amazing! She was knowledgeable, patient, and went above and beyond to ensure we had the best experience. Her professionalism and friendly attitude made the entire process seamless and enjoyable. I highly recommend working with Joy—she truly delivers exceptional service!

Ying excellent customer service

Received 5 star service from Joy, recommend asking for her when visiting this location.

Good service ying!

James was very patient and knowledgeable and we had a great purchase experience.

My wife and I had a great experience picking out a couch. Kevin was friendly and knowledgeable. After explaining the numerous features, he let us sit and try each one out for as long as we liked. Ashley’s prices were very competitive and we felt like we made an informed choice.

Ying helped us with our purchase , she was very pleasant and very helpful.

Ying was very helpful and patient in finding me the perfect sectional! Her service was impeccable! I highly recommend her.

Ying was awesome to work with!

Ying was amazing and very efficient with helping us get what we needed ! Made the kids feel comfortable white choosing there new mattress ! We appreciate you and highly recommend this location ! Great deal and prices

What had the best experience with Ying ! She was amazing we told her exactly what we were looking for and she went above and beyond to get us what we needed and we left with new mattress for my kids and a new dining table ! I am beyond happy thank you Ying for all your help !

Kevin was great very helpful and knowledgeable! We always come back to Ashley’s furniture for our furniture!

Joy was great help.

Hello Marta! Let’s just say you’re empathetic and amazing at what you do! I want to thank you for letting me know all of my options when purchasing furniture. You are 100 percent involved and all in with your customers! I LOVE this for me! You are super knowledgeable and patient and fun! You listen and don’t discriminate. If you want too meet someone who is smart warm bright and down to earth, easy to talk too and exceptionally professional come here! Ask for my girl. This was my first time working with Marta and I can’t wait to return and ask for her personally! You rock Ms. Marta! P.S She fixed all issues that had arrived with my delivery of my sofa I originally choose being to big to fit inside my apartment door. And the big part is she actually cared.

Still have not received my couches. Original order was 11/29/2024. Has anyone received their order?

Joy was very helpful. Not pushy at all.

Joy was excellent sales person. Took good care of me.

YING was so helpful and went beyond and above to help me and my wife. Shout out to YING👍👍👍🙏🏽

Worst customer service experience I've ever had. I've been trying to get a replacement cushion from them for a couch I bought less than 4 months ago and I can't even get so much as call back. Absolutely would never purchase from Ashley again.

Our customer service Rep, Joy, was really helpful. Gave us lots of possibilities and the checkout was easy! Thx again

Good service from Ying

We’ve gotten two mattresses through the Jantzen Beach location. The first time we bought one for our daughter as a Christmas gift. Joy was the associate that helped us and she was amazing, patient, and very helpful in our search. We had such a good experience that we came back a few months later to buy another mattress and base for ourselves. Thank you Joy!! We love our mattress and our daughter says she gets better quality sleep than ever!!

Joy was fantastic. Very helpful.

Great experience! I did my research online and found what i was looking for right away, Joy was a big help, and super nice to my kiddo. Thank you!

Terrible warranty policy and online customer service. Warranty parts department refused to ship me two new buttons because my address has changed!? They also would not SELL me two new buttons for some reason... Oh yeah, and buttons are falling off of the product already! Buyer beware their questionable warranty and lack of customer service.

Ying was amazing! She worked so hard to help me!! I was so choosy, I appreciate her help, friendliness and professionalism. She was very knowledgeable!

Ying was so helpful! My partner and I came in looking for a couch and ended up buying our whole living room with her help! Very helpful (:

Ying was helpful! Thank you!

Joy was very patient and super helpful in getting our furniture ordered. Thanks so much 😁

Excellent customer service at this store. Joy was very helpful thanks a lot.

Ying was so helpful and patient. Loved her! Will ask for her again.

Ying was very kind and helpful. No pressure and helped us get a good price. We intentionally sought her out when we were ready to buy.

DONT BUY HERE! Amanda is the absolute worst to deal with and she supposed to be a trainer? What exactly is she training this company to do drop the ball and ignore phone calls?? Absolutely horrendous buying experience

Ying was great

(Translated by Google) I sing Joy Fink (Original) Me en canto Joy Fink

We stopped by the store. Joy Fink helped us on sofa abd dinning table set. She is fast and professional.

Quick, easy, great looking couch at a great price! Joy was super helpful, would recommend!!

Ying is the best!!!

Ying was very helpful ! Great service!

We knew what we wanted so the process only took 30 minutes. Our sales associate, Joy, was knowledgeable about what we wanted was able to help us. Our new couch is getting delivered and assembled by the Ashley team. Can’t wait!

Do not buy from these people. Told us furniture would be delivered early. December never came then made up excuses. Why was told it would be there Mid-december again, never came was told. We would get delivery fee refunded. Then was told only corporate can refund more excuses. Was told it's the third party delivery fault, but yet they hire the delivery company and claim they can't get ahold of them.

Great service!

Went in to purchase a chest dresser was greeted at the door buying lying She was very helpful. Found what I was looking for. Gave me a great deal.

Ying was great and took very good care of us.

Ying was wonderful Help. Looking forward to lounging on my New Couch!!

Ying is the kindest and patient employee I have met in awhile I made her walk like a hospital employee

Friendly staff. Ying did a great job helping with our order.

Seeing the responses to the recent reviews by the store is pitiful. So many people, including myself, are left with the huge question of when.. when will we get our items we purchased weeks/months ago? Is anyone receiving furniture? Does anyone get updates to their status of any possible delivery? This is a shameful state to see any business in. When people are left thinking they've been scammed into something by a reputable dealer like Ashley, it's incredibly frustrating and embarrassing to witness and be a part of the receiving end of this mess. Hey I have an idea, maybe offer a credit or some sort of compensation back to us. Maybe we should all get our delivery fees, or better yet the "protection package" you scammed us into opting for in order to have a "free delivery" should be refunded back to us. Good idea? Let's see this store take back their reputation in a way that we can all agree upon.

I am beyond frustrated with Ashley Furniture. I purchased a dining set (table with six chairs) on November 23, 2024, and over a month later, it still hasn’t been delivered. I bought the set in-store with the expectation of having it for Christmas gatherings with my family, but now I’ve had to completely change my plans. What’s worse is the lack of communication. No one takes responsibility for the delay, my calls go unanswered, and the only excuse I’ve been given is that "ownership changed" and that caused delays. Honestly, that's not my problem, and it's incredibly unprofessional!! I no longer need the set, and I am just requesting a refund. It’s shameful that it’s taken this long with no clear delivery date in sight. I will NEVER EVER buy anything from Ashley Furniture again!!!

On November 13th I went to Ashley furniture store to purchase a couch I found a lovely couch it was soft and plushy and wonderful, One of the clerks was so nice and wonderful to help me to get one of those wonderful expensive Ashley store credit cards we signed up for it and we got the couch all set up for delivery for December 14th they told me that they were going through a transition and they told me that by December 14th I would still get the couch and I had nothing to worry about Come December 14th I had received an email stating that the couch was on its way and it was going to be delivered however it never arrived and nobody called me to confirm or tell me that the couch was never coming I had to call them to find out where the couch was and what was going on they told me I wasn't getting the couch due to the shipping issues and the transition and it was going to be another 4 to 5 weeks if not longer I told him that this was unacceptable and I needed my couch they told me that they would see what they could do and that they would call me back they never called me back it has been a game of cat and mouse with them the entire time this has been an absolute waste of my time and money this is horrible customer service this is not the type of customer service you give your customers I have since contacted the better Business bureau and filed a complaint I have since called the Ashley store and canceled my order and I have since gone to mor furniture for less and purchased a couch plus more for a way better deal and even got way better freebies I would highly recommend people not shopping at Ashley furniture due to the headache and issues they provide and the horrible issues both in store and online this is not how you treat your customers and this is not the shopping experience customers should experience or go through when purchasing expensive furniture and by the way people mor furniture they have way better deals and I mean way better I saved over $2,000 on what I purchased from compared to what I had purchased with Ashley!!! Ashley furniture thanks for nothing and thanks for wasting my time and thanks for letting me go through the Christmas with no furniture in my apartment and have them sit on camp chairs what a wonderful holiday season.

Ying was very helpful and listened to everything I needed. Fabulous service

Joy helped get a nice dinning table she was very helpful..

Over $1600 was taken from my account on December 4 and here I am on December 19 with absolutely no idea when I would be receiving my chair. I was told I would be contacted on the 18th to schedule my delivery but I have heard nothing. Going this long without having any idea when I would receive my purchase definitely has me having second thoughts about my purchase. I never should have agreed to the purchase the minute I heard that my delivery wouldn't even be scheduled until 15 days after the money was removed from my account. Now to not even hear from them when I was told I would really makes me wonder.

This has been the wrists furniture buying experience ever. They're impossible to reach on the phone for updates or to schedule delivery. Just try to call them they will never answer. I received a message today to schedule delivery which I already did when I drove to the store since they won't pick up the phone. When I called it rang and rang then went to a full mail box that I couldn't leave a message on. I have tried over 20 times today. This is so frustrating

Ying was very helpful with our sofa purchase. She was able to answer our questions but also gave us space to shop and discuss on our own. Would definitely work with Ying again for a future purchase.

Ying was great to work with!

Horrible customer service. I would not recommend

You are better off ordering online. Don’t go to this store. It’s been a month and we still don’t have our stuff. They don’t communicate when they cancel your order. Terrible!

Joy was great to work with. Thank you for helping make a purchase on future new furniture.

Ying was incredibly helpful and knowledgeable. She helped me choose pieces that would fit best in my home and made the process very quick and easy!

Ying gaved us an excellent service I would really recommend to come to Ashley homestore she is a very good person I really recommend.

Ying provided quick help with our selection and had us on our way!

The store was nice and the salesman I dealt with was friendly and helpful. However the "delivery only" policy is a total ripoff. I purchased a chair for $199 and the shipping was almost that much. I will NOT be doing any more shopping at Ashley until/unless that policy changes.

Ying Tao was our sales specialist at Ashley - Jantzen Beach, and her service has been impeccable. Ying was able to work with multiple customers simultaneously without making us wait too long. When there was a wait she compensated us for our time. More importantly to me, her follow up with us after we left the store, to keep us informed on shipping and a computer system lag, has been invaluable. Thank you Ying and Ashley!

Staff was kind and knowledgeable

Joy was very joyful and very helpful.

Whatever you do, please please please do not purchase the warranty!!!! It is such a scam. The warranty company absolutely sucks. You’ll spend hours on the phone asking and answering the dumbest questions of your life. They ask you questions and they keep you on the phone forever and then they say sorry we do not repair that. Please read the fine print. It was such a mistake. In my case my husband was really, talking me into it because we have four kids and we were buying a couch. I should’ve saved my money and then just hired a third company to come and clean it when I need it. .

I have to change my review from 5 stars to 1 star. The purchasing experience was fine and so was the saleperson. However, I made a purchase for my business in early December with a delivery date in late December. I live in New Hampshire and was furnishing my companys corporate apartment for our staff who travle to our west coast offices. I flew back to Oregon just to receive the delivery. However, the delivery never happened. No call, email, text to change the delivery date, I did receive a call two weeks before to confirm the delivery date. When I called their contractor for delivery they had nothing set up for delivery, I explained my situation of flying in just to receive the furniture and they assured me they would call me back with a resolution, they never did. I went to the store to receive a refund which took about a week to process, but at the store their was no sense of urgency or understanding of the disruption that their error made. Ultimately I went to a local competitor who was able to deliver in stock items prior to my scheduled flight back to New Hampshire. The most frustrating part of this was just the time I wasted with Ashley, and I can't get that back.

Great service 😊

Ying was very helpful in answering our questions, explaining the process, and placing our order.

Kevin went above and beyond today. We bought a new tempurpedic mattress and had about 1000 questions and he patiently answered every one. We also found a great kitchen table and a chair. Thank you to the whole team!

Ying provided exceptional and friendly service. No hassle and very informational. Would highly recommend.

I did shop with Joy’s help. It was easy and she took care of all promo that I was able to get. I recommend that it is the best way to find right salespeople:)

Ying was Ana amazing help with me today shopping for sofas for my apartment! She didn’t try to push hard on selling and was very open ti hearing your thoughts about what you need. Awesome service!

Very good service alana and ying

Ying was super helpful and got us the couch we wanted without any hassle. We got in and out more efficiently than we expected

It was a Joy working with you JOY. You made the experience shopping at ashley feel very relaxed. Thank you.

Joy was knowledgeable and easy to work with. She got us as many discounts as she could and had us out the door with new furniture in no time!

Ying did a wonderful job helping out with getting a new set up

Had a great experience at Ashley this Black Friday. Thing helped us in finding the perfect couch for us. I’ve always been a big fan of the quality of Ashley furniture and I can’t wait for my new furniture to arrive.

Very nice folks let us browse for several hours until we came to a decision on which living room piece to purchase. Everything went smoothly and we were on our way not long after finishing the purchase

Ordered a couch. Had to cancel unfortunately on the 19th. The delivery date was the 20th, got second confirmation it was cancelled. Decided to order another sofa and loveseat on the 23rd. They said that delivery was the 7th but could change based on availability. On the 25th we got a delivery confirmation for the 29th. I thought amazing we would get it early. We did not get it early. It was the old one we had cancelled. I was on hold 3 different times, 2 of which they told me that they could not do anything for me because the furniture was “still on route” we rejected delivery. There is no way for earlier delivery and have still yet to receive a fourth call about what they can do about earlier delivery or compensation for the inconvenience. Honestly it made me question shopping at Ashley for any furniture. Overall customer support and store is disorganized and not connected. Always call the store not customer support because they do not communicate to the store.

Very pleasant experience with Joy… very informative and joyful 😊 great experience Thank you

Ying was patient while I figured out which pieces of furniture I wanted.

Easy and informative visit. We knew what we wanted when we walked in but received great recommendations on other products. Joy was great and quick with everything 10/10

Great experience, smooth transaction. We browsed around but weren't ready to commit to a dining table. A week later we were ready and Joy made it very easy for us by just sending a link to purchase so we didn't need to drive back to the store. This made everything so easy for us, she explained the delivery process, the protection plan, and what to do if we ran into any problems. She was great! We cant wait to receive our new dining table.

Ying was very helpful and a pleasure to work with.

Ying is amazing! A true asset to your team! I really enjoyed my shopping experience because of Ying! She made it easy and comfortable. Her communication is above and beyond. Ying went out of her way to make us feel welcomed and at home!!

It was great being in a real live store with furniture and not shopping online. Service was great, no pressure. Found a good deal!

Ying did an awesome job helping us to find the perfect dining table for our space.

Marta saved the day. Awesome experience with her after a rocky start with another young male staff person. Had excellent service in the past from Cody as well. Thank goodness for professionals like Marta, rather than the initial sales person who couldn’t comprehend basic requests / statements, was ultra defensive, incredibly unprofessional, and accused me of making him “break the rules” & “lose his job”. Seriously.

Joy was fantastic and helped us pick out a bed that we hope will last for decades. Great energy and information!

Ying did an amazing job! She helped me pick everything out so fast and got us a great deal!!! Thank you Ying ❤️

I was assisted by Ying. She was very knowledgeable, professional, and made my purchase experience seamless.

Ying was very friendly and nice to work with!

Joy was great.

Ying was very lovely to work with :)

Ying is awesome saleswoman. She is very knowledgeable and very friendly and accommodating. She showed me products I didn't even know I wanted, let alone needed. Looking forward to many more purchases with her help.

Good customer service! The discounts are just okay, but thanks Joy and the team!

Kevin was our sales associate and worked patiently with us for the purchase of a dining room set. Bedroom set. Living room set.

Joy did a great job helping us find what we We’re looking for!!

We've had an awesome experience with Joy, Thank you:)

We had a great experience with joy thank you

We were a handful and joy was incredibly patient and took care of us like we were royalty

Joy was incredibly kind, patient and took amazing care of us! And discount queen I see you

Joy met me at the door but gave me time to browse before I decided on a couch and chair - beautiful pieces there

Joy was very fun and helpful!

Ying. Great representative. Very patient n helpful ☺️

Very helpful.

Joy was very helpful.

David, the Ashley Salesperson, was exceptionally helpful. I came in to purchase a bedroom dresser set for my granddaughter. He itemized the prices and described the current promotion in terms that made sense to me, as well as the breaking down the delivery process. He made the entire experience a “five star ⭐️ experience”.

Ying was very helpful.

Ying was very helpful and pleasant to work with.

Antonio and Joy were great to work with. Looking forward to the furniture being delivered!

Ying was great to work with and very informative in providing the information we needed to make our purchase.

Joy was very helpful while my husband and I were looking around for a new couch. She would check up on us and anwser any questions we had. Made our purchase quick and hassle free.

Walked into Ashely Furniture and was greeted warmly by Joy. Joy was great at helping us and very encouraging with finding the right couch for me and my family. Thank you for being so amazing.

Ying was wonderful. Very helpful & even gave me discounts on things. I am pleased & thankful!!!

Joy was helpful to us, she wasn't too pushy.

Ying ended up helping us out and made the process very simple. Months later.... On 2nd note this is the worst customer service I've ever received. Ying never disclosed that we are not able to return at all becouse they don't have a return policy Feels like I should know that when I buy something worth close to 5000$. So when they are unable to even deliver the full bedroom set with a missing footboard and me calling them every couple days to see what is going on I get the same.."..let me call you back today...." then they reassure me in their system it's supposed to be at the whearhouse tommorrow" I call the next day and the same 2 quotes are said. I've talked to the manager, I've talked to practically almost all the staff at this point. It has been the most frustrating experience ever. Even if they manage to deliver the item eventually I will definatly NOY be purchasing anything from them again.

Yinh gave us excellent service and a great deal!

Ying was great

Ying did an amazing job! I highly recommend working with her!

Ying was amazing and help with every question and need we may have had. She rocks Jantz and Beach Ashley furniture

The pounce on you the minute you walk in the door, we left

Ying Good customer service

Ying was very helpful and kind.

Joy is amazing!!! Thank you for everything!

Lana and Ying were both incredibly helpful and kind.

We are first time ‘new’ furniture buyers and their employee Ying was the sweetest most helpful lady ever! She walked us through their selection and answered any questions we had. Highly recommend solely based on her:)

Ashley for the win again! Love their selection! Kevin who assisted us was fantastic! Made our purchase easy and quick!

Ying was very helpful and attentive throughout the entire process of finding my first couch. It was very affordable and comfortable so I’m excited to have it shipped soon.

Great service from Ying today; was wonderful helping us find new furniture for our living room! Gave her the dimensions we were working with and she knew exactly what pieces to show us.

I had a fantastic experience working with Ying. She was incredibly patient with us throughout the process of choosing the perfect sofa. Her expertise and attention to detail made all the difference, helping us understand our options without ever feeling rushed. Ying took the time to listen to our preferences and offered thoughtful suggestions, ultimately guiding us to a choice that we’re absolutely thrilled with. Her friendly and professional demeanor made the experience enjoyable and stress-free. Highly recommend Ying for anyone looking to purchase furniture!

They attempted to deliver damaged furniture twice. We have been sleeping on the floor for weeks as result!

Joy was a.... joy 😊 She made the shopping quick and easy and did not overly pressure me. Went to her manager to request a deal when I didn't qualify for the current promotion. Great experience.

The customer seri e was excellent! I appreciate the time taken with me!

Joy was a pleasure to work with.

Ying nice employee,very competent,on the job

Joy has been nothing but a “joy” to work with! My family enjoyed her salesmanship!

Joy is amazing!!!!!

Ying was very helpful and helped me find the perfect bed for my studio apartment!

Joy was very friendly and helpful and knowledgeable. Thank you so much!

Kevin was a very friendly salesman who helped with a good price that included accident coverage and delivery!

Working with Joy was a pleasure. We found what we were looking for quickly at a very reasonable price. A fantastic experience.

Ying helped us. She was professional and friendly.

We purchased a couch, chair, and end tables! Antonio went above and beyond ti help us!! Highly recommend Antonio at Ashley Furniture at Jantzen Beach!!

Ying was friendly & helpful with my sofa selection

Ying the worker is the best👍🏻👍🏻👍🏻👍🏻🌸🌸

Knowledgeable, professional service with no annoying sales pressure so common with retailers.

Hello! I would like to tell you that today Ying attended us and we had an excellent experience in the store, we left happy with our purchase.

Great experience they had many options!

Ying was so helpful! My mom found a sectional she is very happy with.

Joy helped me pick out a great bedroom set. Thank you!

Joy was professional and very welcoming. I appreciate her assistance.

Clerk was very polite. No pressure. Good experience.

very friendly and Helpful into helping you Look what you’re wanting

Bought a couch, pillows & blanket on September 28th. STILL WAITING for my pillows and blanket in November!!! Delivery date has been moved 3 TIMES!!!! NO END IN SIGHT! They DO NOT respond to emails. Called their customer service line 4 times now and they won't do anything at all. Just keep moving the Delivery date further and further out. ZERO compensation. No real answers. WORST CUSTOMER SERVICE!!!! Right up there with Comcast and Verizon. I will NEVER do business with Ashley Furniture again!!

Ying did a great job.

Quick and responsive customer service. We wanted to order an individual piece from a sectional set. Salesman was able to take our order and setup quick delivery.

We love our new furnitures they are comfortable

THIS SHOULD BE 0 stars! After picking a sofa that matched my needs, I went over the measurements of all my doorways and my elevator height with the salesperson who assisted me. After my wife and I spent three weeks sitting in camping chairs in my our new living room, delivery day arrived. When they brought the sofa, the delivery driver looked at my elevator and laughed in my face about bringing it upstairs, and told me they would only leave it in my lobby. An argument ensued, and (after my wife calmed me down) the sofa was sent back and I had to shop elsewhere. NEVER ASHLEY AGAIN

Delivery guys were fantastic! Very careful and quick. Taking off their shoes so they didn’t track rain water into the house. Just super careful and very nice.

Ying is very helpful and great service aid to pick the couches

Ying did good job. Thank you for helping us.

Ying is fantastic and helped get every available discount. Were very pleased!

Thanks Joy, You were a great help!!!

We purchased a couch/chaise, matching chair, rocker/recliner, and rug for our newly remodeled kitchen family room. The couch and rug were the only items we saw in person. When the furniture was delivered (the rug was a week behind), we could tell that the chairs were too big for the room. However, we had never been informed that the furniture could not be returned once we accepted it. So, we wanted to take a day or two to really decide if it was too big. The delivery team did not say anything about us not being able to return anything once we signed for it, or we wouldn’t have accepted the two chairs. On Tuesday, three days after the delivery, I called to say we realized the chairs were too big for the room and could they be picked up when the rug was delivered. The Ashley representative said “Didn’t your salesperson tell you they could not be returned after you accepted them?” I told him no and neither did the delivery team. He wouldn’t budge. My husband called the store to speak to the salesperson and was referred to another department. He explained the situation to them and they said they would check on this and get back to us and never have. We contacted them within 72 hours of receiving the furniture and I feel this practice is deceptive and unacceptable. We will never be purchasing from Ashley again.

Ying was a great help while purchasing our new rug.

Shopping experience was easy and informative. Quality of the furniture is well worth the price. Ying was super helpful - would recommend

Joy was fantastic and very helpful.

2 weeks wait on update regarding return/exchange furniture piece. Never heard back from them. Is that so hard to call and to give us an answer? After I posted review, I received an email from the store owner to email him with purchase details. Still no responce back from him. It has been 1 month since my purchase. Up date. After I emailed owned of the store, he posted on the review to send him an email. I already did it. Please check my email in your inbox. Thank you.

Due to travel issues, thanks to Steve I was able to handle my purchase over the phone. He was very friendly, very helpful, and understanding about what happened at a different Ashley's. He is who I would go to for any future Ashley's purchase.

Great customer service. Ying did a great job helping us find a new couch.

Joy and Marta were a gem to work with! We got a mattress that is right for us and not just about making a sale. Such a positive experience!

Horrible delivery. Even worse customer service. I couldn’t reach a person in the US that would help resolve the issue. Will never buy from Ashley or recommend them. Buyer beware!!

We bought a couch and was told it would be delivered on a Wednesday to our house in Lincoln City, 1 1/2 hours drive. They never showed. Never notified me. Said they decided to stop delivering there. Cost me $ and time (missed my daughter's graduation). Don't plan to shop there again.

Marta was fabulous! She spent so much time making sure our order was correct. She can multitask like crazy! Thanks so much!

We purchased a bedroom set in Early July. We were told there would be multiple deliveries and the last item, the bed would come in the beginning of September. There was no mention the bed was a brand new/never been shipped before item in the collection. We received all the other pieces as promised but the bed delivery date keeps getting pushed out. Nearly 4 months after paying for it we still don’t have the bed and have nobody can tell us with certainty when it will come. And despite several requests to speak with someone in management nobody has called. Customer service is very disappointing all the way from the sales person that sold us something that was not available to the market yet to the customer service staff we have spoken with several times to try to get more accurate order status information.

Delivery did not follow instructions. They got to the road (outside my apartment), took a pic of the apartment name and said there was no one home. Dispatch was rude. That’s what you get when you build a business and give your buddies a kick back to deliver to deliver at an extra cost to the clients. Anything small you order they want to charge you a lot of money. I hope you shut down one day!!!

Amazing customer service helping us make a great choice from their selection.

Love the couch, customer service is subpar. They sent the wrong couch and it took another 3 weeks to get the right one. We were told that we might have to pay more for the correct couch to be delivered, which makes no sense because it was not our error and we had called multiple times to confirm it was the correct couch. Additionally we were told that we would receive a call back, once more information was collected and when the new delivery date was confirmed, as guessed, there was no call back, and again we had to call to track down the updated information. Never tell someone that you will call them back if you cannot 100% guarantee it, it is bad customer service. Being someone that comes from a customer service and sales background, I know that there are simple systems that can be put into place to prevent these issues in the future.

Ying did a amazing job answer all my questions can wait for my beautiful furniture Thank you Ying blessings

Kevin Bryan was an excellent sales representative. He was able to satisfy our shopping list for my granddaughters rooms, living room, and dining room. He was patient with our need to take a lunch break before finishing the last room. He went out of his way to ensure we were happy with our experience.

Joy was very helpful

Joy was awesome! Works hard to get the deal sealed.

Ying helped us get our new couch, she was very kind and helped us even though we were indecisive but we found a sectional we liked.

Ying was super informative and helpful! Helped us make the right choice for our home!

Ying was super helpful and informative and made the process so simple, from making color and comfort selections for our lifestyle, confirming availability of pieces, checking out and scheduling delivery!

Ying was very helpful and attentive and made it very easy to find the perfect couch for my home.

Joy was helpful and nice. She helped us right away.

Joy was very nice and walked us through every step making it an easy process!

Joy was a joy to work with! She was patient with me while I took my time. Friendly service and was helpful in finding other options if what I was looking for wasn’t available. Thanks for your help Joy!

Antonio was amazing! He was patient as I struggled to make a decision. He was very knowledgeable about his products. It was a pleasure doing business with him!

Antonio was great. He was patient and helpful without hovering. Easy to talk to and very knowledgable about the products and processes. Ashley fan because of him!

YING IS AMAZZZZINNNNGGGGG!!!!! Sweet funny and very helpful!! I’ll be back to purchase my bedroom set from her!!

Needed a bed set and Ying made it effortless. She was very informative,kind and helpful. Would work with her again!

Was grateful for the help of Deanne and Ying at the only local store left in the Portland Metro area.

Joy helped us to the beginning of looking furnitures up to the end of buying the furnitures we want. Martha and Lana has helped us to all our transactions and satisfied with their service. We appreciate and thankful for all their help.

I just want to appreciate Joy, Lana and Marta for their generosity in helping me and my partners get what we want, you guys are Amazing 🤩. Me and my family are very grateful for your help. Thanks a lot and bravo to you guys….

Great job! Very helpful wirh iur ourchase of a dining room set. Joy and Katie were awesome and made our shopping experience easy and fun!

Kevin Bryan did a wonderful job explaining everything and helping us find the right couch for our new home!!

Great service, Ying was very helpful and accommodating in furnishing our apartment

Ying was very helpful with our shopping experience.

Great selection of frames, couches chairs and dressers. Ying was great at walking us through the finance options. No interest promos!

Joy at Ashley was fantastic. Super helpful!

Ying was a great salesperson very knowledgeable and fun to work with. So excited for my new chair.

I had an excellent experience at Ashley's Furniture store today. The staff were incredibly helpful, especially Marta and Alejandro, they went above and beyond to help me get exactly what I wanted and needed. Ashley's has a great selection and no pressure service! I will definitely be back for any other furniture needs. Highly recommend!

Amazing service!!! Thank you to Kevin for helping us purchase our first new couch!!!

ying was kind and helped us

Miss Ying was very helpful and a great salesperson’s! Ty Ying.

Ying was very nice and allowed us to browse without pressure. She checked with me but let me look around without pressure.

Ying was very kind and helpful.

Ying was the best! Took time to explain ! Awesome team!

Ying was really helpful and quick!! She was attentive throughout the entire process, regularly checked in on us, and made sure we were checked out smoothly.

I had a positive experience shopping here today.

Joy was very helpful today in helping show all available options and helping offer the best deal. Highly recommend!

Antonio and Katie were awesome!!!!

Love the furniture! Very easy and great customer service with the help of Ying!

This was a super easy experience. We were greeted at the door by Joy and she was wonderful. Showed us what we were looking for without hovering so we felt at ease to test. Once we were ready she was super friendly and explained everything to us. Overall the best furniture shopping experience so far.

Wonderful customer service provided by Ying. Very helpful!

Ying was incredible! She helped us as soon as we walked in and made sure we got the best deal. The Portland Ashley store is lucky to have her!

Joy was so helpful!

Ying, very professional, didn't over sell. Quick and easy to work with. Would go back to her again.

We had a great experience purchasing out living room set. I love this store.

Ying was very helpful, kind and patient. We went in not really knowing what we wanted and she gave us space to roam around. Once we selected our piece, Ying helped set up the sale and delivery quickly.

Antonio was fantastic! Great customer service

Joy was a joy to have help us with our furniture shopping.

Joy was grate! The schedule system they use for this is ass! I have been waiting now almost two weeks for my couch to be delivered! I would have saved my time and went some where else had i known what shiity delivery system they use.

Ying was fantastic! Attentive and not pushy, efficient and friendly- very welcoming and very happy with our purchases!

We went to Ashley for a single cabinet stool and two bar stools. We immediately found a cabinet stool that was perfect for our needs, and some possibilities for bar stools, but we were told that nothing in the store is for sale. Everything is ordered from a warehouse and shipped. We decided to order online, since the delivery was faster and cheaper, but the cabinet stools are only sold in pairs online. We were told that we could buy just one cabinet stool, but we would need to return to the store to order it from there. We returned to the store to order the $80 cabinet stool, but we were told it would be $99 delivery, so it would actually be cheaper to buy 2 online! While there, I measured the barstools that we had already ordered online, just to find that they are shorter than the dimensions posted on the website, and will be too short for our bar. The sales rep found a way to deliver the cabinet stool for $50, so the $80 stool will actually cost $130. We look forward to the delivery of the cabinet stool, but the bar stools will almost certainly need to be returned, since they will be too short. Why have a physical store if nothing is for sale, and it's cheaper (and faster) to buy directly from the website? And why have a website, if your products don't match the descriptions online? Overall, a very frustrating shopping experience. Update: The bar stools arrived, and sure enough, they are too short for our bar. Now they want me to pay for shipping to return them, even though they were misrepresented online. And I was also told the counter stool that we ordered directly from the store, but paid $50 to have delivered, is not returnable. All sales are final! Ashley seems to be doing everything they can to go out of business, and I wish them the best of luck with this endeavor!

Joy did good but she was talking so much. We couldn’t even talk. She pretty insist to give her a 5 stars right away also she said the furniture she order for us will be delivery and also assembly but they didn’t assembly they said they never do in that kind of furniture and sales person should know that! That’s the reason why we bought the dresser but we needed to assemble ourselves

Joy was very patient and helpful in our quest for a new mattress. She informed us of our options and had us try every mattress which helped us in our purchase decision for our daughter’s new mattress set. Thank you, Joy!

Joy. She was very helpful and ready to answer all my questions.

Joy helped us and she was very informative!

Joy was awesome, she does a great job helping out find everything we need.

Joy was so helpful and informative!

Terrible experience. We have shopped at Ashley's online store multiple times, but this was our first time shopping from this store. We bought outdoor furniture for eight people. They charged us for delivery and assembly. The furniture was supposed to arrive today, and we took the day off work to wait for it. We were given a four-hour delivery window. After three hours of waiting, I checked my phone at 4:10 PM and saw a message at 4:02 PM stating they had arrived at 3:59 PM and needed to leave for their next stop by 4:14 PM. I called Ashley, and my husband went to the door. A very rude and aggressive man shouted at my husband that he wouldn't deliver the furniture because we didn't open the door. He yelled for five minutes! We checked our security camera and saw that the delivery person barely touched the door instead of ringing the bell. When I contacted Ashley, they insisted they had delivered it and we weren’t there. I explained that he didn't ring the bell, but they said they could deliver the furniture next week. I have one question for Ashley: If you charge us for delivery and assembly, how do you expect to move our furniture to the backyard and assemble it in just 15 minutes? It would take at least 30 minutes! This is clearly a management issue. Terrible experience! We are returning the furniture and do not recommend shopping at this store.

Awesome job David, thank you so much.

Joy was very helpful when finding the bedroom set for my new home

Terrible experience with buying a sofa. Waited too long for delivery. Delivery was terrible and they were rude and destructive in my home. I’ve called multiple times and each time they want me to do something else then wait for someone to call back. Same scam most places do,… make you do so much and wait you out so you give up. Terrible experience and I will never buy from them again nor recommend them. I had to give one star in order to submit but this deserves zero.

We’ve had a lot of retail experiences but tonight was one worth sharing. In need of a few furniture pieces, we stopped at Ashley to buy a few items since we sold most of our furniture with our home that we just moved from. Our sales associate, David, is one of the best customer service individuals I’ve experienced in a long time. Very attentive to our needs. Great listener and knowledgeable of the products. His style of communication would work well with many people. Definitely a star on that team. His colleague, Marta, offered some advice on one of the pieces and checked on us during our shopping time. She was personal and in tune with us as customers. If you need to buy any home furniture, I’d definitely recommend seeing David at this Ashley location.

Joy was an amazing salesperson. She made us laugh so much and did a great job selling us a sectional

Joy was fantastic! She helped a ton with finding a great couch

Antonio at Jansen beach was awesome! He was very patient.

Joy was great!

2100 reviews at a furniture store is hard to believe. Ashley is 100% buying fake reviews. We ordered furniture to be delivered in two weeks. Turns out the two weeks is now four weeks. No reason why. Good thing we paid for shipping. Call to talk to someone and left on hold forever. We will not be doing business with Ashley in the future. Update: it took 6 weeks and too many phone calls to get our $700 back for a piece of furniture that only existed on the internet. Severe breakdown of communication between customer, store, and corporate. I'm glad it was only $700 and not $7000 Two thumbs up!

We were really excited to have found a new bedroom set but have been less than impressed with delivery. One piece we noticed a corner was damaged. They sent a technician who has ordered a replacement but it is going to take two weeks to get a replacement. The tech said the third party delivery company always damages at least one piece. Additionally, we ordered a new box spring for our king bed which is two twin size box springs. They sent a queen and a twin which I sent back on the truck. I was told we would have a new delivery date in 24-48 hours. It is a week later and I have called three times just to be told they can't send me new ones as the ones they originally sent are still on the truck. I asked to speak to a manager last time and was told they were in a meeting and I would get a call back that day. I am still waiting for a call back. We are starting to wish we purchased from another furniture store. The post purchase customer support is very frustrating and less than helpful.

Joy was very helpful.

Joy was great!

We were greeted as we walked through the door by Joy who helped us immediately find the couch we were asking about. She was extremely helpful and clearly answered all our questions even finding an answer from another colleague when she wasn’t certain of the answer. With her help we found a recliner and couch which met our needs. It was an excellent buying experience.

Great experience!

David did a great job for us today! He was informative and answered all our questions, showed us a variety of options, helped us figure out what we wanted, and all without any high-pressure sales or trying to “up” sell us. I’d buy from him again!

Joy was very helpful and made sure to tour the store when I had a question with me and even a second time to make sure I was happy with my choices.

It was great experience working with Joy on buying furniture

Ordered the furniture I wanted with Joy for around the price point I was comfortable with.

Joy helped us. She super friendly and helpful. She did her best to get us what we wanted at a good price.

Joy was fantastic!

Joy help us buy a bed set. Very friendly!

Joy is a very good sales woman! She helped us buy our furniture. She was very kind and sweet.

Joy she is the best

The worst. Items arrived damaged, return policy is a mess, customer service is awful

I walked in the store and David Bell was on his feet smiling and welcoming me in the store..He showed me many living rooms, but I asked where’s the leather furniture. David walked me over and he made the sale. I’m a happy retiree. Ms EttaPDuncan

Joy was very helpful in finding the right couch.

Joy did amazing and she is the best person to see at Ashley!

Joy

Joy was very helpful in helping us find what we needed. She was very kind and we enjoy our time shopping at Ashley.

We came in and worked with Ying and she was LOVELY! Got exactly what we came for ✨

my experience with Ashley was amazing. Joy was so good. She took care of us from the minute. We walked in the door and made sure we got everything we wanted.!! Thank you Joy!!

Joy was an absolute help picking a bed set for our daughter. Didn't mind spending over an hour helping and answering sooo many questions. We ate happy with a quality furniture choice.

Ying, was very helpful customer service was excellent

Joy was awesome thank you

Joy was very helpful, no stress!

Great customer service from Joy.

For Joy. Tried very hard to serve us and we had a nice time with her

Great experience! Ying was amazing to work with.

I was helped by Ying and she has good custmer service skills. She made my experience awesome and made me feel at home

Ying, was amazing and very helpful in helping us find our next couch

Fantastic service from Ying with getting our new couch!

Ying was so wonderful and helpful helping us get our couch for our new home!!! Thank you for making the process so quick and easy!!

Joy helped us get exactly what we needed quickly, sought out discounts and financing, and was very helpful and patient with us throughout the process of buying new furniture.

Found exactly what we were looking for! Ying was very helpful and made the process quick and easy.

Ying helped us get exactly what we needed. We appreciate all her help!

Joy, great experience

Joy is Awesome great customer service.

Joy was so helpful helping us pick out a sectional couch this weekend! She walked us through all the options and found us the best deal possible for what we needed.

Joy was helpful and kind!

Fabulous service from Ying and Cody!!!

Joy was great and showed me my options in furniture

Joy is Awesome sales person! Absolutely professional, and very helpful.

Ying was very nice and so helpful

Ying was very attentive and helpful in getting everything we needed. Thank you!

Ying was very helpful and respectful. We took a very long time to make a decision and she was patient and respectful. Giving us space to make a decision!!

Ying was very helpful. Thank you!

Joy is wonderful, she is a great customer service and sales Person . Very helpful!

Very nice company and helpful

Ying was exceptional with Customer Service abd even knew my Name when I came back. Awesome Fast Friendly experience. 5 Star Customer Service Thank you for helping us with our forever purchase

Ying was so helpful! No high pressure just very accommodating. Highly recommend looking for her to help you out. We found more then we came in for.

Great shopping experience, Ying was so helpful and guided us through the process. She answered all our questions and got us the perfect couch!

Ying was great to work with, made our service fast and got what we needed

Joy welcomed us warmly when we entered the Ashley store and guided us through the purchase process once we chose a living room set. She was incredibly nice and helpful, making our shopping experience smooth and enjoyable. Highly recommend her service!

Joy! Great super easy experience. Not overbearing and helped so much!

Joy was the best! She helped me put together my whole living room and bedroom exactly the way I wanted!

Ying was very friendly and provided me all the information I needed.

Just bought an amazing couch, loveseat, and ottoman from Ying! She is amazing and so low pressure. The best furniture buying experience in a long time and a great deal on financing!

Joy was great. Really professional and helped us find the perfect couch for us. Highly recommend.

Joy had great customer service, so very sweet and helped find a couch within our budget.

Ying was perfect in the process of helping us to find the perfect sofa for our home

Had everything we wanted

Ying was amazing and made the process quick and easy. She made sure to show us all of the options based on our space for our living room. I would highly recommend her. She was extremely helpful and very pleasant to talk to.

Joy was great!

Joy was very helpful in helping us find a dining set for our home. Thank you

We had an amazing experience at this location today! Joy was knowledgeable and showed us radical hospitality! We will definitely come back in the future. Thank you for helping us build our new home!

Kind and knowledgeable!

Lying, very pleasant and helpful.

Ying was amazing in helping us with our purchase. She was knowledgeable, efficient and kind.

Ying was super helpful! Not too pushy just available to answer questions and guide us through the process. Really appreciated her

Devin and Marta were great in helping us get both our table set and bed set. Very friendly. Very helpful. Will definitely shop here again.

My initial salesperson, Ying, was a pleasure to work with, and all of the staff at the store was incredible. If my review was based purely on the in-store experience, it would be an easy 5/5 stars. Unfortunately, after you leave the store it all goes downhill. The delivery teams don't keep appointments and are uncommunicative, pieces were missing on my delivery, one of my items just wasn't assembled (ended up having to do it myself), and now it's a 2 week wait to have the missing piece delivered. The customer service line has been dismissive throughout the entire process. Thankfully, the staff at the store has remained helpful throughout.

Joy was very nice and professional

Joy was wonderful! We had a tight timeline and she helped us get everything in place! Wonderful experience

Amazing friendly service from Joy, extremely helpful and I had a great experience will definitely be returning

I came in last week and Ying was quick to help me out and answer any questions I had. I came in this week and she was incredibly helpful with helping me order what I wanted and walked me through the entire process. Ying was very kind and I am grateful to have worked with her!!

Ying was great in explaining everything about the product she provided us with good service thank you

She was great in explaining everything about the product

Wonderful sales and Devin and ying great experience at this store

Really liked my sales person, although I’m drawing a blank on his name ( Robbie?) No pressure, answered my questions and was generally a very nice person

Cody was knowledgeable and easy to work with. Thank you

Salesperson, Ying was great. She was very helpful and welcoming. Thank you Ying! We appreciate you.

Joy was a pleasure to work with. Very pleasant and understanding. But the whole organization is a joke! The delivery and in entity of the items we bought was a nightmare. We would get call telling us we had to move our delivery date because they didn’t have a side table. The. The next day they had the side table but not the mattress. That went in for over 2 months. I will not be buying furniture from them ever again!

We had a great shopping experience when looking for a bedroom set! Ying was great in helping us find what we were looking for! We would certainly come here again for any future furnishing needs.

Ying did an awesome job. She wasn’t pushy And let us take our time in deciding what we want. We had come in a few weeks earlier and she helped us so when we came back, we ask her again. She was excellent! Very personable and helpful

Tying was very helpful showing me various options as I settled on a full bedroom set with a mattress. I highly recommend this store.

Joy was proactive, friendly, energetic, cheerful, and very helpful. We really appreciated her enthusiastic attitude and deep knowledge about furniture and bedding.

Marta and Joy did a great job helping us pick a drawer!

Great furniture selection in a spacious building. Employees are very helpful and not pushy. Ying helped me find the perfect couch, and answered all our question. She was a big help!

Ying was wonderful! Great service!

Ying , thanks for explaining good service.

I recently purchased a beautiful sofa from Ashley and I must give a huge shoutout to Ying, the salesperson who assisted me. The entire experience was fantastic from start to finish. Ying was incredibly knowledgeable and patient. She took the time to understand my needs and preferences, guiding me through various options without any pressure.

Devin got us right in a hurry! Great selection and solidly good quality for the price!

Great experience all together! Ying was very helpful and very sweet highly recommend!!

Great customer from Cody. Thanks for your help

Had a wonderful experience at the Hayden Island location with the help from Ying. She was patient, kind and took the time finding us the perfect pieces for our home. Highly recommend Ashley Furniture, this location especially!

Joy my sales person was very friendly and knowledgeable. Marta the sales manager was friendly and personable, both made the buying process very easy and enjoyable.

Had the best service today from Ying!

Ying did a great job

Ying was amazing. Very helpful and professional.

Ying and Devin were wonderful! Great customer service and so patient with me. I had lots of questions and changed my mind a few times and they were soo kind about everything.

Ying provided such great service and answered any questions we had and was super friendly and nice!

Joy was amazing - Lana and Deanne were all so helpful

Joy was very helpful!!

Ying was very helpful and attentive. We are happy with what we ordered, thanks to her help and guidance e and knowledge.

Joy was fantastic

Cody gave excellent service without any high pressure sales approach

Joy and Marta were wonderful through the entire process. Joy kept my two kids engaged and had them help with picking out our furniture.

Ying was very helpful, kind and efficient.

Had a fabulous experience and ended up finding the perfect couch with the help of Ying

Joy, Marta and Lana were an amazing help with my purchase. Great service and amazing products!

Ying helped us buy a new recliner today. She was very knowledgeable and helpful. We had a great experience.

Joy was phenomenal! Attentive, helpful, and helped us get excellent prices. She is a gem!

Joy was great help!!!

I had a lovely experience with Joy. She helped me and my partner find the perfect couch for us!

Joy was attentive to our needs and understood what we wanted and our home furnishing goals. She knew the best options for cost savings and processed our transaction quickly and accurately. Highly recommend working with her for your home furnishing needs. Thank you Joy! 🙂

Joy was amazing! She’s friendly informative and gave my wife and I a great discount for our new primary bedroom set! Go see her this season!

Thank you, Joy for a wonderful experience. You made it very easy for us to make a decision.!

Joy jdid a great job very polite

Joy is an absolute pleasure to work with. She is knowledgeable listens to what I was looking for and has lots of patience with someone that has little patience. Thanks Joy 😊

Ying was amazing. She helped me to find the perfect furniture to my house and I’m really happy with her kindness and service. Thank you Ying.

SCAMMERS. WORST EXPERIENCE EVER. WASTED HOURS OF MY LIFE. was going to spend over $2000 here and they could not care any less about your service. Waited all day for somebody show up, never did. Waited another day for somebody to show up, never did and on top of that, they said the furniture wasn’t even on the truck(AFTER THE FACT, THEY SAID THEY WERE 25 MIN AWAY FROM ARRIVING) WORST EXPERIENCE EVER. SERIOUSLY. SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE. i will literally tell everybody I know and anybody i plain have a conversation with about furniture to NEVER EVER shop at ashley.

Nice selection and staff. Ying was patient and answered all of our dumb questions. Will return.

One of the most pleasurable furniture shopping experiences I’ve ever had. We walked in “just to look” at couches and bed frames — and were so impressed by the prices (and the terrific staff!) that we ended up with a Tempurpedic adjustable bed and several other pieces (including a sleeper sofa). Marta took such great care of us— showed us through the entire mattress assortment, and patiently answered every query & explained every feature. (She also got us a fabulous $300 gift with purchase — so basically the beautiful lift-top coffee table was free.) 5 star service!!! (Cody was also very helpful!) Truly the definition of one-stop shopping.

Ying is very helpful and answered all my questions. Excellent service!

Ying was very helpful, the whole process was smooth to pay over 12 months!

Ying helped us buying a chair and a love seat and it was a wonderful experience!

Joy

Ying was exceptionally kind and courteous with our purchase at the store! Highly appreciated and recommend!

Great low pressure shopping experience.

Joy was very helpful in choosing the right pieces for our home. Cody assisted us in loading and Alex made sure we could leave the same day with our furniture. Thanks team!

Great shopping experience, joy is very helpful.

Joy and Lana were a blessing 😃

Ying was awesome!

Ying

Needed a Counter Top Bar Stool and they had one on the floor I could take. Thank you to Ying for guiding me to where they were and making the check out easy. If I need more furniture, I'm defintely checking out Ashley's again 😊

Ying was very helpful, knowledgeable and friendly. Thank you!

Bobby was extremely helpful…he knew exactly what I wanted and got us the information I needed to complete my purchase.

Had a great time with Ying today! She helped us get all setup with a new mattress and dining room set. She was awesome!

Ting was very helpful

Ying was great assisting with mattress purchase

Ying was very helpful and kind

Tying was very helpful and thorough. I really appreciated her service.

We had an experience with Bobby shopping for bedroom furniture. He was extremely efficient and helpful. We will definitely come back.

The lady who helped us was extremely helpful and patient. She also told us about the best times to find sales, and was exceptionally knowledgeable about everything we were looking for.

Ying gave us excellent service, she was super nice and very professional.

Ying was very helpful and pleasant! We found several furniture pieces we are excited about!

Thanks Ying for helping us on sofa and dining table. She was helpful

Very attentive and helpful sales staff. Can’t thank them enough. A delightful experience. Quality product.

Ying was super helpful and made furniture shopping a breeze. Thank you so much! I can’t wait to receive my new couches. :)

We had a great experience with Joy, who helped us with a purchase of a sofa set. She’s very patient with answering our questions and has good knowledge on their products. Highly recommend this store to anyone who wants good quality furniture and excellent service.

Are services were good we had Ying helping us.

Joy, was very helpful and friendly.

Joy was so nice during the whole experience.

Joy was great. Very helpful in finding the right fit for us.

Good customer service Ying. Thanks !!

Ying

Ying was fantastic and made the process very easy

Ying was a very helpful salesperson. She made our purchase smooth and efficient.

Joy was so helpful!! And very knowledgable about the furniture in the store

Joy was very helpful and made it easy to purchase our lovely couch! I will be going back to her again to purchase more furniture from her!

Ying helped us and did a pretty good job. She was informative and helpful but maybe a little too pushy. She made me feel a little bit pressured. But overall a good experience.

Ying was great

Joy knows the products and will take you on a fast pace tour of whatever you are looking for. Thank you for your help and knowledgeable professionalism.

Ying provided us with excellent service. Allowed us the time to look around and checked in with us without being pushy and helped us make the final decision.

Ying was very helpful and her customer service outstanding.

Ying was amazing, good service and helped us with the entire process

All the staff were helpful but willing to let you take the time to look without following you. I found exactly the items I wanted without the pressure to buy as some furniture stores. Great options and even more order options.

Ying very helpful and friendly..not pushy! SHE made our shopping experience fun!

We walked in for a couch and Ying helped us find the perfect one for us. She even took time to play and interact with our 1yo!

Great service!!!!

Ying

Ying was great!

Joy was very helpful and fast in helping us order the side table we were looking for.

Joy was so helpful and enthusiastic! My shopping experience was wonderful, easy, and I’m so excited about my new sofa set.

Joy was awesome! Got us in and out quick as first time home owners. The store manager assisted & answered all our questions as well & was very helpful! Highly recommend

Joy was great, and gave us the time to choose our furniture. Highly recommend her.

Ying was amazing to work with. She knew exactly what we were looking for and was on top of everything and answered all questions. Highly recommend.

Best service and very polite seller (Ying), it was a pleasure shopping here

Best employee Ying at this store. Best service. Thank you for help

Very nice and helpful