Ashley Store | Portland, OR 97086

Jeanna was wonderful to work with. She was very friendly and knew where to find what I was looking for. I highly recommend her.

Fabulous customer service at this location, particularly from Jim Berry. He understood the vision right away and was so thoughtful in his suggestions. He is knowledgeable and great at finding workarounds. Am happy to make purchases here as the buying experience is always relaxed, efficient, and helpful. Great prices and so glad to be able to see things in person before committing. I always recommend coming here to friends and family.

Ashley Furniture and James Berry was very knowledgeable and very helpful with our purchase. No pressure and easy to work with . A joy to purchase from James and Ashley Furniture.

I came in on exactly what I wanted and was helped without any pressure and processed the order. Very satisfied customer service person.

Excellent customer service. Very friendly and knowledgeable sales people.

Entered the store looking for a bed set I saw online. The salesman was rude and treated me as if I was inferior and called me dude. Never returning there again

I was immediately greeted by L Weaver when i entered the store; she was very feiendly and made me feel at ease. She is very knowledgeable and patient, did not rush me into making any purchase decisions. My experience on this day at this sore was an awesome one, Thanks to Laura. Thank you Laura for your assistance.

You were a terrific help last night!

We purchased at Ashley a couple years ago and had a terrible experience due to supply and delivery issues. That was the first thing we mentioned on this visit and we were assured that the items we chose were in stock. Hours later, I called with a question about delivery and was told our three items were out of stock and delivery would occur on three different days, weeks past what we were promised. We canceled our order completely. I would not recommend Ashley furniture to anyone.

Ashley has beautiful furniture at great prices! Their customer care is great too. They are very helpful but not pushy at all. I’ll buy from them again. I got a beautiful dog ining set at a very good price!

Great customer service from sales person and the delivery crew!

Great service and wide selection at a great value! They were very patient, knowledgeable and friendly during our entire experience!

We had a nightmare experience with Ashley home & furniture delivery that we ended up canceling our entire order. Too bad zero stars were not an option. Go to Key Home Furnishings in Tigard. Night & day difference.

We have shopped here for our furniture needs for years and we will continue to. Ashley always has what we need and the quality for a good price that we expect.

I didn’t shop for it, my daughter did but we love our new loveseat!

Awesome! Helpful, friendly and great furniture. Thank you

Went very well at the store. No pressure, had alot of sofas! I tried them all out including lying down on them. Prices were reasonable, with some good sales below IKEA prices, like 5 or 6 hundred for a nice sofa. I got a super nice big sofa for 800.

The salesperson was friendly , helpful, and answered all my questions. I expect delivery in 2 weeks.

Great experience. Helpful sales Rep and Customer service! Thank you for helping us with the delay in furniture.

Nice selection and excellent service.

Perfection!!

Haven’t received yet. Still waiting;)

(Translated by Google) Many furniture options, excellent value for money, very friendly and professional employees. Highly recommended. (Original) Muchas opciones de muebles, excelente relación calidad precio, la atención de sus empleados muy amable y profesional. Muy recomendable.

I love my new table. It's the counter height 4 seats 42'42. I paid a small extra fee to have Ashley delivery to set up and so glad I did. They didn't let 1 single piece touch the floor, only their padding. From the showroom to the delivery day. Everything went so well. Thank you Ashley furniture, I'll be buying from you again soon.

I love the couches and the dining table set from Ashley , the design and the material are very high qualities . Customer service and delivery service was great 👍 its worsts my money.

Recently bought a lovely leather loveseat It was delivered for a minimal fee and the guys brought the furniture up to my apartment, unpacked it, made sure I was pleased with the work before leaving From the Ashley store salesman to the delivery guys..everything was fantastic Will definitely make my future purchases with Ashley!

Got a pretty great price for a quality couch. My cats love puking on it but the fabric is super easy to clean. The sales woman could tell I wanted to wander alone and respected my space. When I was getting ready she was very helpful and answered my questions. I was in and out of there in 30 minutes with a delivery date set. Spent months internet browsing, lesson learned. Next time I'll just come here.

The staff was courteous and professional from buying to delivery. The product, selection and prices were great too. I would recommend

Never got sofa. Could not deliver to my house. Could not deliver to the store so I could pickup. As a mover if I had service like that I would be fired. To bad we did like it.

I had a great experience in the store, my sales person was great, & I love my couch. The problem is with their customer service & delivery department, first problem is that they brought out a 2nd couch the week after the 1st couch was delivered this was a month ago, I am still waiting for a chair & 2 pillows, I recently got a email & text saying a delivery was coming, I stayed home it never came, I called them the next day and they said that they had no record & could not explain why I got the delivery notices. My chair continues to be on back orderer, I have been given a few estimated delivery dates, very frustrating.

My delivery came in after 9 pm and everything was boxed. Don’t know how it was dirty. Then there was the issue of the fabric not being taunt. They fixed one area but there’s one couch that’s still warped. It’s quite an expensive couch for things not to be in better condition.

walked into Ashley and found exactly the coffee and two end tables I had looking for. I had been looking for several months, they were in stock and arrived quickly. Very happy with them!

Horrible experience with Ashley. They delayed my order twice, pushed the delivery a month later from a scheduled date. No notification was sent for the delay. I had to call customer service to get status updates. Customer reps were even horrible . They didn’t cancel the order first time even on my request. I had to call again. Request never to buy anything from Ashley.

My experience with Ashley was outstanding. I initially had concerns due to some less-than-positive reviews about the Portland store on 82nd, but honestly, it was a completely smooth experience. The delivery was on time, with excellent communication before and during the process, and I couldn't be happier with my new couch! It’s high quality, comfortable, and beautiful.

The worst Customer Service ever! Changed selivwry date 4 times and wpuld call saying were delivering tomorrow, aend email delivering tomorrow, then not show and cancel. Just awful! They dont answer the phone at the store its wven worse than Im saying but I just cant waste any more time on Ashley! We cancelled our order and bought elsewhere fot beautiful couch and lovesest in 4 days!

I really liked the furniture I purchased but when they delivered my bed and set it up it was completely wrong..the stabilizers they use weren't even touching the ground and the bed was put together wrong. After you make a purchase there you can not call Ashley furniture no one will pick up the phone . I tried reaching out for them to call me and I never received a phone call back and I tried for weeks it has now been 3 months. They care about the all mighty sale but not you the customer..I won't be shopping with them again .

Got the bed o wanted but the checkout process is excruciatingly slow and drawn out. The salesman had me sig ING my name over and over like 5 or 6 times. There's gotta be a better way

Good selection of reasonably priced furniture and excellent customer service.

Corey was amazing. I came in looking for a sectional and he helped me find the perfect match. The process was hassle free and quick. Only took about 20 minutes in total. Highly recommend working with Corey.

Try not to purchase anything from Ashley's. It's not as good of quality that you're paying for. The coffee table set I purchased was BROKEN. They refused to take it back and refused to give me back my money.

Bought a couch that I thought was comfortable but it’s not. I tried to trade it in a day after I got it because I thought it had a 72 hour trade in. Well that’s only if you buy online and not in the store. The store would not let me trade the couch back in and told me there was nothing I could do. 900 dollar mistake. Don’t buy at this store.

I recently bought a dining set from Ashley Furniture, and unfortunately, my delivery experience was far from smooth. When my set arrived, there was a small dent on the table and—believe it or not—2 out of the 4 chairs were missing! I thought it would be a simple fix. I contacted customer service, and they initially agreed to send the missing chairs and a replacement part within 10 days. However, after I accepted the delivery and even left a note about the issue on the paperwork, they called me an hour later to say they couldn’t send the replacement because I had “accepted the delivery.” Instead, they needed to send a “technician” to inspect the dent before doing anything. Seriously, it’s just a small dent on the edge of the table! As for the missing chairs, they told me I had to contact the salesperson because it was her mistake. But after checking the receipt number, it turns out their receipt also showed four chairs. Despite this, they kept insisting it wasn’t their problem, and now I have to wait for the store to sort it out. The experience was frustrating, and I’m left feeling extremely disappointed with the customer service. Would definitely think twice before shopping here again!

They make you wait a long time, they tell you a date that they are going to arrive and they arrive very late !! Mine lasted a month and a half or more … and even haven’t got everything

Our sales person was a nice respectful person. However “Jean” is quite rude and I don’t appreciate being hung up on when checking on my order because she doesn’t feel the need to be customer servicy she needs to learn how to work with the public or find another job where she can be rude and disrespectful

In store is fine just hope you never have to call anyone on the phone. Worst customer service ever. Delivery delays and order mix ups are impossible to resolve on the phone.

Update 11/7: I have left three messages for Josh with no response, two for a manager at the Clackamas store and was actually hung up on today when I was asking when I will get a call back and buy home since I’ve left multiple messages with no response. I was called yesterday by someone named Liz saying delivery is apparently set for tomorrow Friday 11/8 and that this time the furniture would really be put together in the warehouse and I would be sent pictures the day before, which is today. We received no email and called back to find out what is going on to be told oh it is on backorder again and your delivery is not for another couple of weeks. It is clear Ashley is not going to do anything about this at the store or regional level at this point I guess I will just file with the BBB and hope for some kind of resolve. Or I guess just find a reputable company to buy from and stop dealing with this headache completely. I have never had to work so hard to give a company money. The most frustrating experience by far. Update 11/1 : Josh, the regional manager, set up the replacement order, for the one Ashley cancelled without being supposed to and scheduled delivery with me for 11/2. It came 11/1 which is fine since we’ve been needing it and I’m home. He also assured me it would be opened and put together on the warehouse to assure no damage or issues. That wasn’t done and I was just delivered another table with a huge gauge on one of the leaves. I refused delivery and their delivery guys are trying to force me into keeping it “come on just work with us so we have room in the truck” Called and left a message for Josh but am not hopeful for a positive resolution at this point. about Another update 10/24 : After being offered a few hundred dollars off for the issues we decided to wait for a new undamaged table and chairs (even through all the issues) because of Jenny’s (store associate who’s been very kind and helpful) service and ultimately I love the table. She let me know we would receive delivery by end of October. I called yesterday (10/23) for an update and was informed that Ashley cancelled my order and no one knows why. I also have an unauthorized charge by Ashley for over $300…so they charged my card fraudulently AND cancelled my order? I spoke with Jenny who has helped me to the extent of her capability, asked her to have Justin (district manager who called me after the first botched delivery) call me - haven’t heard from him yet. Or anyone who can explain the unauthorized charge, why my order was cancelled and/or what they’re going to do to fix the problem they’ve created. I am really questioning the legitimacy and integrity of Ashley. Edit to the response : Yup, I was contacted by the regional manager who assured me he confirmed my furniture was in stock and ready for delivery. Scheduled for delivery today (9/21) and got a damaged table and damaged chair. Have had the worst experience. 2 orders have been cancelled day of delivery now for not being available and then not having all pieces available. Why isn’t that checked and confirmed when scheduling and confirming delivery? I have 16 people coming over in 3 days for my daughters birthday party and now no table or chairs since I let mine get picked up the evening before my CONFIRMED delivery and am now being told (2 days later) it’s all available but soonest delivery they have available is 10/3. What a joke! Ashley should arrange delivery today or tomorrow to fix their mistake!

Customer service was terrible. Walked in no one greeted me or my husband when we walked in. The three sales men that I did see were all standing around talking to a male customer about his wedding. Very unwelcoming. Won't be going there again. Decided to buy a recliner online still waiting for a delivery date it's been a week and nothing. So I will be going some where else. Gave them a second chance I'm done never again.

Jim Baes was awesome! Such a great experience, definitely coming back here for any of our furniture needs

I’ve changed the names of people in this review, but here’s my account of what happened at the Ashley in Portland today. I’m not trying to get anyone fired, but wowee… My partner and I were greeted by a very nice blonde lady we’ll call Kate. We told Kate specifically what we were looking for, and she walked us over to where it was. We thanked her and then told her we were going to browse for a while. At this point, another store employee walked over and began reprimanding her right in front of us for stepping on the toes of the other employees and greeting too many guests. I get that they are probably working for commission, but this is really something that should have been sorted out, I don’t know, not in the middle of the store and in front of customers? I felt bad for her, I would have been mortified to be spoken to like that out on the floor. Kate was the only one who came to greet us when we arrived and frankly she sounds like a hella boss. After pretending to be totally enamored by a mediocre couch as a way to pretend that the whole thing wasn’t going on right in our faces, we shuffled off to another part of the store in a manner similar to Homer Simpson disappearing into some hedges. The reprimanding employee, who we are guessing was the floor supervisor, proceeded to wander the floor waving around some cardboard tube like it was a baton and he was the warden of the furniture store. Just as we both felt we could stop disassociating from the awkward scenario and focus on our mission, a male employee walked over, looking distraught, and told us that Kate won’t be helping us anymore, she’s helping someone else (side note, I really hope Kate is okay), and we should now ask for him, Sam (is what we will call him). Sam seemed very stressed and above all, really wanted to make sure we didn’t talk to Kate again. We told him thanks, we’ll just keep browsing. Sam then followed us around the store so obviously and with such determination that my partner and I started laughing. At one point I looked up to catch him still following us, and saw him quickly turned away and start looking behind a chair, like something was lost back there. We walked circles around this store and Sam continued to follow us. It was just too weird and uncomfortable so we left. I swore I’d never go back to IKEA, but suddenly it doesn’t sound so bad.

10/12, Ashley furniture finally picked up the damaged furniture. I received an email first that I would not get a refund. Instead, I would get a 20% discount. What? They sold me damaged goods. I filed a complaint with Visa. Visa sent them a dispute. I know this is the sole reason I finally received a full refund! I bought something in solid wood from Wayfair. They assembled it and called me a couple of days later to check in. What a difference in business culture. Stay clear of Ashley furniture. P.S. I never heard back from the owner nor received a reply to my emails that Google review said to send my email to. AI on Google review lies to you so be careful. 10/2 update: Ashley has yet to resolve this. They have not picked up the damaged/poorly repaired furniture or given me a refund. I have submitted a claim with Visa as Ashley hasn't responded since my last call on 9/17. 9/24 update:  I have called Customer Care twice since September 7 and went to the Ashley store on 82nd Ave in Portland, Oregon, on 9/17/2024 because Customer Care has not responded. Ashley store sent an email to you while I stood at the Ashley counter. You called me on 9/20 at work and said a second technician was at my home. I already stated you can't repair solid wood with a wax crayon and stray stuff in a can. I requested you to pick up the furniture and provide a full refund. I am still waiting for you to pick up the furniture and issue my refund. I made a consumer claim with Visa as I should not have to accept damaged property. Also, the owner comment is fake in this post as the Ashley employee said it is an AI response from Google reviews. JP is not the owner of Ashley - I have never heard back from the owner after following the instructions! 8/30, The delivery people took my furniture out of the delivery truck unprotected! No packaging, bubble wrap, or blankets wrapped around the furniture to protect my almost $900 investment. The careless delivery people dinged my furniture on the metal stair rail. I expect a discount and a QUALIFIED person to come and fix the damage with wood putty. I was told I was paying for white glove service. This is NOT white glove service! Also, the customer service person on the phone did not care. She wanted me to take another day off work on September 3 to have a person fix the damage. I would lose wages on my paycheck! This is a bad furniture company with no customer care. Their white glove service is a joke. 9/5, Customer service called me. 30-minute phone call. They finally found my original call on 8/30. This company made zero reparations and charged me full price - I received NO compensation for the damage they did to my furniture. Do not buy from this company. They are a poor example of customer service! 9/7, The Ashley technician did a poor job repairing the damage the delivery people did to my furniture. Note photos of poor repairs done on 9/7/2024. You can see a waxy substance that poorly filled the damage. I had asked for a discount and did not receive one. This furniture was probably on a showroom floor, which explains it came unpackaged off of a delivery truck. Then, it was damaged in transit and up the stairs. I am asking for a replacement by Tuesday, 9/10/24, or you refund my purchase as this has been a poor experience. 9/11/24 I never heard back from Ashley. They think their technician fixed my furniture and that should be good enough. He did a horrible job. They should have just given me a 40% discount for the damage minus the delivery charge for their poor delivery. I reached out to the owner and customer service 4 days ago. Nothing. They ghost you. I called my credit card company to see what protection I have.

While the employees there are nice the company is awful. We bought a sofa which had damage just over a year after purchase. We thought we were all good because they had sold us a 289$ 5 year protection plan. But no, the crooked company they work with, Protectall, rejected our claim and would not even consider an appeal after we discovered the cause was our elderly mother’s use of a microwaveable heating disc. They also kept reporting on the claim that our couch is leather which is untrue. The employees told us Ashley no longer uses Protectall because they are so bad but we feel Ashley sold us that plan, we paid Ashley, so they should either repair our sofa or give us at least the money for the “protection plan”. Buyer beware!!! Update- the day I printed this I got a call from the regional manager and they are replacing our sofa when I just wanted a repair. They have a new in house warranty company which they hope will work better for customers in the future. I am very grateful for this resolution!

Mark at Ashley Store is an exceptional salesperson. His friendly demeanor immediately put us at ease while shopping for a sofa. Mark was incredibly helpful throughout the process, patiently answering all my questions and providing valuable insights about the different options available. His attentive service made my shopping experience enjoyable and stress-free. I highly recommend working with Mark if you're in the market for new furniture - his expertise and pleasant attitude make him stand out as a top-notch sales representative.

If I could go negative I would They are very rude and disrespectful foul people. Full of lies, they take your money cant make good on delivery's was suppose to happen two weeks ago they show up with half the order and say they forgot the other half at the warehouse and they will call to within 72 hours to schedule the rest of the order no calls till two weeks later then schedule again and day of call and say they haven't received the part of the frame but have confirmed three time the warehouse does have the part now they say not till October for delivery do your self a favor go across the street to lazy boy or any where else don't put your self threw mental stress

My partner and I came in around June looking for a couch within budget. Laura W was really great in helping us out & made signing up for the delivery and financing super easy! We got our couch and have been loving it! This store has decent selections at various price points and knowledgeable/friendly employees to help you out.

Laura was fantastic in helping us with our purchase. She was very knowledgeable and listened to what type of furniture we wanted. She answered all of our questions and provided an outstanding customer experience. If you are looking for a helpful and personable sales person at Ashley, be sure to ask for Laura.

James was awesome! Made our shopping experience so easy/quick and he was super friendly :)

not good service at all. i was moving in 3 days and still no couch yet even though it was ordered months in advance. bad service at the store. never got an email confirmation or receipt! bad customer service. NEVER going to them AGAIN!!!!!

My roommate and I came in looking for a couch set with a particular budget. We're both kind of awkward and prefer exploring stores on our own, and Laura W. was totally understandable. Occasionally she'd check in on us, give us a little tidbit of information, and then let us be until we were ready to buy. The purchase process was super quick, super easy, as well as applying for a credit card to pay for our furniture over time. Laura was super sweet with a big smile and seemed genuinely happy to help us buy furniture for the first time. Thank you for the amazing experience, Laura!!

The worst experience I have ever had in a store. Every ten feet another rude miserable person comes up saying the exact same thing as the previous person and gets an attitude when asked to stop. What about "my friend and I want to browse alone, we will ask for help if we need it" did they not understand? Horrible store with horrible employees. My friend and I got fed up and left... both found exactly what we were lookign for at the La-z-Boy store, where the employees all knew how to behave.

This is our first time visiting the store Ashley! We recently bought our first house and were looking for some furniture, this store has good pieces at reasonable prices. But what made our experience so special was the assistance that we received from sales rep James Bess. We weren’t sure about what color could go with the existing pieces that we have and we asked James for his opinion and he was very genuine with his suggestions. We kept changing our choices but James was very patient and polite with us, he kept helping us until we were sure! Such people are an absolute asset to the business and a great help to the customers. Overall, great experience! We will be back during the month of November to get Black Friday deals on not so urgent items that we plan to buy once we move in to our new house. Thank you!!:)

What I wanted was online 😞

I love shopping especially when others are paying

I recently had the pleasure of shopping for new furniture at Ashley, and I must say, the experience was made all the more delightful thanks to the wonderful assistance provided by salesperson Laura. Laura's extensive knowledge of the store's inventory was evident as she expertly guided me through the various sections, helping me to narrow down my choices without ever feeling overwhelmed.

Bought a great couch. James Bess was amazing.

All of the associates were welcoming and helpful. Mark was great helping me pick what I wanted and finding good deals for me. He kept it lighthearted and added good humor, which I appreciate as I get kind of overwhelmed by salespeople sometimes. Found a great couch and dresser!

Staff was super helpful! Layout was very neat and easy to see. We had a great experience shopping at the store in Clackamas on 82nd.

Great selection of furniture. Great price. Relaxed and helpful service.

Professional and very pleasant customer service! Thank you!

Friendly and helpful staff. I came into the store and was assisted by Gina to help me try to match a bed frame to my floor samples.

The sales agent was quick to understand our need. Then, she returned periodically as we shopped to direct us to more examples of what we were looking for. Just the right touch. Check-out was thorough, with reminders to check the merchandise before signing the delivery slip. Well done, Elena.

My friend and I came to look at couches and we left with a couch and feeling like we had just made a new friend. Laura is a great salesperson and walked us through every step of the process without making us feel pressured or overwhelmed. I appreciate her help with navigating the store and look forward to future visits!

Leilani most professional and helpful retail sales associate I have met in a long time. Ashley Furniture in Clackamas Oregon great home store!

Retailer was helpful at all times and answered all our questions! She was super friendly and patient with us. She made all the process easy and quick.

Worst experience ever. DONOT BUY FROM THIS STORE. THEY DONT pick up your call. I bought a recliner sofa 4 weeks ago that was scheduled for delivery. However, the delivery person came without the right folks to carry the furniture up the stairs to the media room where I wanted it. They took it back to the warehouse and attempted to deliver again 3 days later again without enough people to carry. I have been attempting to call customer service and the store and have been getting a runaround without any way to resolve the situation. This is absolutely atrocious that after paying an hefty amount of money there is no support or customer service.

It was a straightforward transaction and very pleasant customer service. We went into the store and were immediately helped by Jeanie. We set a delivery date for a large sectional couch, and she told us we would be emailed the week of delivery, which we were. We were texted the delivery window the day before and called with a 38-minute window the day of delivery. The delivery even unfolded an hour early. Overall I would recommend this location.

Worst customer service ever. No one is taking the responsibility to provide a delivery date for the defected items they delivered. The original order was also delivered one week later from the initial scheduled date and almost all the items had damages.

Elena was very helpful and knowledgeable about the furniture, protection plan and everything else that we asked about. I look forward to receiving my new furniture and will be back.

We ordered our couch from this store. James was awesome, he gave us space and time to explore the couches and checked in regularly for any questions. He patiently answered all our questions and met all our expectations. Would definitely recommend the store to anyone looking for quality furniture

Shopping experience was very easy and pleasant that's to Corey !!!. I appreciated the help with low Sales pressure !

We came in on a Tuesday afternoon. Mark showed us around. He was amazing and helped us pick our two new pieces. Was a great experience!

Too poor customer service I didn’t expect such a bad experience

The buying experience was good with the associate who helped us. Very courteous and professional. However, our order got delayed 1 week. When delivery day came received another notification that it would again be delayed 1 more day. Only 2/3 items ordered were delivered. It's been 2 weeks since original delivery day and we still have yet to receive any updates on the last item. We tried calling, but no one would provide any solutions to the issues. Terrible customer service.

Laura was very helpful over the phone and in store. She was very knowledgeable about the inventory and products. Thank you again for being so kind!

Great service!

Excellent service!

Mark was super friendly and helpful with finding us a better deal than I found online

Mark was great and easy to work with.

Very nice and professional. We worked with the manager, Robin, and he was just full of knowledge and it was really fun!!

Very nice people to work with. Came in three different times and treated very well by each one. 1st time at an Ashley store but we’ll definitely be back when we need more furniture. Thanks guys!

Cory Rogers was a great retail sales associate. We had a great experience. Thank you.

A patient, friendly professional staff only wanting the best for us. I will be a repeat customer for sure!

I’m not much for writing reviews but I just feel like James Berry from Ashley’s really deserves it!! After having visited several furniture stores, I was already thinking that a good salesman who doesn’t want to stiff you doesn’t exist 😭 but James was absolutely genuine and extremely helpful! Not only is he the nicest salesman you’ll meet but he really does his best to help you! I really encourage people to check out this store and ask for James Berry (with the hair and glasses). Thank you James for making our couch dreams come true! We bought a beautiful sectional couch that we are extremely excited about thanks to James and Ashley’s! So thank you again!

Great customer service, walked in a found exactly what I was hoping for. And the woman who helped me was so sweet and patient with my children and I. Will definitely be returning for future purchases

Sales person was very helpful and overall it was a pleasant experience

Found the furniture we’ve been wanting and can’t wait for them to be delivered. We have most of our previous furniture from Ashley.

Great experience buying furniture! James was incredibly kind and helpful, he showed me around to pieces I was interested in and was very knowledgeable on all of the furniture! Definitely recommend talking to him if you are in!

Me Lavalle was very helpful. The experience was good. I’ll let you know how everything goes when my sofa sleeper is delivered.

Visiting the store and the buying process was easy and quick however the delivery experience was another hurdle. My suggestion: do not offer a delivery date if you can’t make it. I based my decision on the fact the sofa was available and not in back order however the day BEFORE the delivery date was pushed back almost a month 🙄😖… I was so disappointed

Great experience working with Jenna to get furniture for my new apartment! She was so great to work with, made things easy and answered all my questions. I can't wait to get my furniture.

Went in to look for a new larger kitchen table , Jim meet us at door and was extremely helpful during the entire visit . We picked out the table we wanted and Jim made all the arrangements on delivery We strongly recommend Ashley and Jim for furniture needs !!!

Julie was an outstanding sales representative that was very knowledgeable and helpful. I appreciated her assistance and expertise.

Bought a beautiful couch

James Bess was incredibly helpful and provided fantastic customer service!

Two weeks ago, we were in the market for a sofa and loveseat and went to sit in as many as we could. Jim greeted us right away and showed us around the store giving us a lot of information to help us make a decision. We found the set we wanted but didn’t buy that night wanting to make sure we were confident in our decision but, because Jim is a great guy, we promised to come back and only purchase through him. And purchase we did! Great and easy experience with Jim leading the way.

Salesman Mark was great at helping me find a rocker recliner that fit my budget. I'm giving his salesmanship a high rating, and will follow up with another rating upon delivery of my chair. Hoping the delivery stands up to the salesmanship. Will advise at a later date!!

Great place for furniture. Staff member was very helpful to us.

I just had a wonderful experience at Ashley Furniture in Happy Valley. Cory Rogers was very friendly, knowledgeable, helpful, and patient, and he worked hard to help me find new living room and dining room furniture that I really love. He was able to give me discounts that I didn't even ask for, and I am more than happy! If you are looking for great service, quality furniture, and low prices then you should come see Cory at Ashley Furniture! Thanks again!

This was the worst experience ever!! No response by email. No help from the store. Unable to deliver a couch for over a month. No explanation. No help. In the end I had to cancel the order, still paying for a delivery fee in which the couch wasn’t delivered.

excelent coustemer service

None

Our sales rep Cory R. gave us exceptional service. Very friendly and knowledgeable about his product. Ashley is always our first choice when furniture shopping.

Enjoyed talking to Leilani, purchased our couch, it is everything we wanted and more!

Came in wanted furniture, left with furniture coming to my house.

Was looking at an Entertainment center with fire place has a tag saying $800 nothing saying you gotta pay for items separately until you flip the tag over in very small hand writing says actually if you want the item your looking at its $1299 just kinda shady and ridiculous been to many furniture stores and this is a first time experience but also $1299 for a TV stand with heater come on.... there $150 on fb market place sales people are nice that's why I gave a 3 star

The associate (Jeanna Lavalley) who assisted me was knowledgeable and took the time to help me find the right piece. I have come to depend on Ashley for affordable, quality furniture. The chair/ottoman I purchased arrived in excellent shape. It was firmer than the sample I tried in the store but this isn't necessarily a bad thing. Comments on the softer models criticized them for not holding their shape over time. That tells me Ashley listens to its customer feedback.

This place is very unprofessional. They stated they tried to deliver to our address only to find out they went to the wrong house and refused to return to deliver on the expected day and wanted us to wait another week for delivery. The customer service line is very unprofessional.

Walked in with a specific idea in mind, we found it almost immediately. Price and delivery options were perfect

The sales person was easy to talk to and their prices were the best of anywhere we went.

The finding and purchasing was a great experience.

The sales rep almost got me today. She was very misleading and was just a liar. We were told that if prices go down for a memorial day sale, we could call and get the discount retroactively. She told us that pilling would not happen with the fabric we were looking at, but if it does, the additional protection coverage would take care of it. Both of these things are not true now that im home and on the FAQs section of the website. She priced out our configuration for $600 more than it totals when I build it online. I'm so glad I didn't make a purchase today!

Everything was short and to the point. Questions answered. Except for the computer glitch all went well. The only thinfg I was dissapointed in ,is you had no light colors for furniture which is what I wanted to start with other than white, beige and grey. Had to change my plans. Thank you

totally awesome the sales rep was professional, personalable, friendly, showed us many recliners, did not pressure us to buy the recliners explained information about the recliners, answered our questions, explained the plans that went with buying the recliners a totally awesome sales rep for your ashley store

Great help, nice service and a large and very nice selection of many furniture pieces! Exceptional sales team!

This is as a wonderful experience.

The salesman was friendly and helpful. We purchased a sectional. No mention of delivery fees until I went to pay. No offer for the extended warranty. Then when I found the same couch at a lower price somewhere else, there was no price matching. My only option was to cancel. I still have not been provided a delivery date not even an estimated time frame. Sadly disappointed at the end result.

Great service and assistance!!

The minute I walked in the door I was asked what I was looking for. This amazing salesman didn’t hesitate for a minute! He knew exactly what direction to go and we went! Great service!

What an easy, informative, and professional experience buying a couch from Ashley rep Laura!! The furniture goes from economical to expensive and she was a great listener to match our needs. Excellent service, we’ll be going backs in the future!!

Wish I could leave 0 stars. I went in to purchase a 3 piece set. Was given a delivery date, a week later, they pushed the date out by 2 weeks. I had them called and asked for a partial delivery since 2/3 if my items were ready. They said yes this will be delivered. I confirmed this with 3 different people throughout 2 days and then they called to say oh it won’t be until x/xx which was 2 weeks later. Nope. Cancelled my order and went else where. My story dosnt sound so bad but this was very frustrating Long story short, expect a long delivery and horrible communication and customer service

I had a wonderful experience working with Jim today while ordering new living room furniture. I tried to purchase it all online, however, there was an issue with their website. I called the store directly and was quickly transferred to Jim who was friendly, professional, and very knowledgeable about the items that I was ordering. He really went above and beyond to get the issue resolved quickly so I could get the furniture I wanted.

great service! ask for James quick and easy purchase with no pressure.

I recently purchased a recliner, the first one that was to be delivered ended up being damaged and they had to reschedule, the next available day was 2 weeks out. When the delivery guys came at 7pm they had an older truck and the first thing the guys did was knock on my door and ask for water for their truck. The guys hands were filthy with grease from the truck. Once they were done with their problem they just walked in my house no knock again or anything, asked where I wanted the chair. The one guy that was unloading the truck was just throwing things out of the truck. Well they put the chair together and took pictures and then left. I was moving the chair on my hardwood floors and it scratched the crap out of my floor. Looked at the bottom of the chair and the plastic legs were all chewed up. It is harder than heck trying to contact anyone from this company. I would not buy from them again. The only reason I did in the 1st place is because they priced matched Penneys and had it in stock. Then I had to wait longer for it than if I would have bought from Penneys in the 1st place. Never again

Elena was super nice, helpful, and patient

I went into Ashley Furniture trying to find furniture to furnish my beach house. I was treated by Leilani who was super friendly and easy to work with. She helped me find exactly what I needed.

Great experience! Staff was very friendly and helped me order a couch that was not on their display floor. They stayed mindful of my budget and helped keep cost as low as possible.

Cory went above and beyond to help my wife and I find the perfect couch. He truly made the whole experience stress free and a breeze.

This store is a complete joke!! Bought 2 KING pillows got delivered queens called to let them know to exchange 1 month later they barely ship me the replacement and guess what QUEEN AGAIN they literally are the worst store ever complete headache they never answer their phones and my problem has still not been solved all we hear is excuses WHEN WILL THIS GET SOLVED!!! DO YOU GUYS A FAVOR DO NOT ORDER FROM THIS PLACE!!!!

Take your business elsewhere. They will scam you.

I ordered a bed frame from this company they did not deliver all the pieces to the bed frame I called and they gave me the run around regarding getting the pieces to the bed frame the manger jerral was very rude and un professional with the matter, I wound not recommend this to no one and I will be making a complaint to the BBB to.

Went to look at recliners. Jeanna L, was very helpful and knowledgeable. Left purchasing a recliner. Experience was great, no pressure.

Very friendly service. Let me look around without being in my shadow. Once I finally picked an item the service was fast and the employee triple checked before the sale was finalized that all the information and choices were correct.

I bought a couch from them and I need replacement parts but its past my warranty date so I have to pay for them which is fine but they will not help me in ordering them as i cannot do it through the online system. *to clarify i DID call the closest store to me and asked them to order the parts and had the serial numbers and item numbers. The associate genevive assured me she would assist but was unsure of how to order them and directed me to order them online even though i had already told her it was past warranty so i couldnt. She advised she would call me back three weeks ago. Since i have been unable to reach the store and got no call back.

Sales Staff are very friendly and not pushy. Selection is good wish color selection were better. Delivery pricing is a bit high and have had issues with them in the past, will see how it goes this time!

Wow! Cory was great to work with, I strongly recommend asking for him when you get to the store. He was informative and very helpful. I am very happy with the purchase experience.

(Translated by Google) I bought a bedroom and when they delivered it to me it didn't come with the screws to assemble it🙄I've been waiting for almost a month for a response or for their shipment and I haven't talked to customer service about anything and I went to the store where I bought it and it just says that it will soon They will solve it...my bedroom is still in the boxes, the worst thing is that the monthly payment arrived without fail.😡😡 (Original) Compre una recamara y cuando me la entregaron no traía los tornillos para ensamblarla🙄tengo casi 1 mes esperando x respuesta o el envío de los mismos y nada ya hable a servicio a cliente y fui a la tienda que la compre y solo dice que pronto lo resolveran...mi recamara sigue en las cajas, lo peor es que el pago mensual llegó sin falta.😡😡

We were very satisfied with the service we received. Laura was an exceptional sales associate. Very knowledgeable and helpful. We had certain needs and she was able to show us many options which helped us make our final decision. I wish every place we shopped had employees like her.

Nice store. The sales agent Elaina was very helpful and made the experience great. The manager was also pleasant who did a price match for us. Overall great shop and great experience. Now waiting for delivery of our furniture.

Cory was amazingly helpful! We will love our loveseat!

We were very impressed on the help and guidance we received in buying a bedroom set. The staff and manager made sure we received the best deal - they even researched for us and found the same furniture at another store cheaper. They matched the price. We were very impressed

We couldn’t get the furniture when we need it but it will come next month! Our bed does come this week and that is great, we need it by this weekend. We are moving our 98 yr old mom to a care center so we knew Ashley’s would have all our needs. Our salesperson was VERY knowledgeable and really helped us with all we needed!

Went into this location looking for a couch (I wasn't looking for a full set yet) to finally upgrade my home. Once I tell the sales person my budget she shows me one couch and disappears. I'm left wondering the store trying to see what else is in my price range. Feeling frustrated and ignored I left and came back the next day. Did some research online and found two sets in my price range. The same sales lady greeted me. I told her the couches and she was only able to show me one (due to inventory). I ask her if there are any other sets or couches in that price range and again I feel brushed off. I ended up really liking the first set so I decided to apply. During applying for the financing application and I was pushed off onto another sales person. I was approved for the application but there was an issue with my bank. So I go to the front desk and talk with them and they don't accept my online bank (fine, I get it). At this point I'm debating on paying for the set in full. I ask if there are other options for payments and I was told "we don't do layaway". I'm feeling humiliated at this point and judged at this point. Highly don't recommend this store. Went to Mor's and found a beautiful couch, ottoman and chair. They took the time and made me feel important.

Mr Cory Rogers at Ashley Furniture was very helpful, patient and friendly with assisting my wife and I with our living furniture items purchases.

My husband and I recently completed a remodel, and were in need of several pieces of new furniture. The first time we visited Ashley, James helped us. He was very patient and attentive, even carrying a couple of dining chairs from one end of the store to the other so we could see how they looked with a dining table. He spent a lot of time walking around the store with us and showing us various items that we were interested in. James also saved our items in a cart, so that they would be available for us when we were ready to buy. The next time we stopped in, James wasn't there, but Cory Rogers helped us. He, too, spent a lot of time walking around the store with us, and finding the manager so that we could have all of our questions answered. He even brought us pillows to use when we were trying out mattresses! There was no pressure from either James or Cory to buy, which is very refreshing. They both seemed to be more concerned with us being happy with our purchase than with making a sale. Overall, it was a good experience!

Great Selection, Great Service. Sincerely, Stan & Sheryl Adams

We initially stopped in just to start looking at a few furniture options we would need after our remodel was complete. James, a floor sales rep, made our acquaintance and was very helpful, answering many questions for us. He also was nice enough to track the items we wanted, and put them in a virtual “cart” on his tablet for future reference. We left that day, and came back a few days later. Unfortunately, James had already left for the day, but another sales rep, Cory Rogers, was able to pick up where we left off with by pulling up our virtual “cart” of items from before. After confirming with us that everything in the cart was correct, Cory continued helping us with some additional items we asked about and he was very patient and kind. My wife asked about the Purple brand of mattresses, and so Cory took us over to that part of the store and showed us the various options that we could test out. He also brought us a few different pillows to try out while we were lying on the mattresses to see if we liked any of them. We were pretty interested in the medium density mattress, and Cory proceeded to tell us about the promotional sale that was going on with those mattresses. He was very attentive to our needs, but never pushy. We decided to get the Purple mattress but not the pillows. He never once tried to pressure us into getting anything more than what we vocalized that we wanted. It was a real relief to have someone helping us who was genuinely concerned with just helping us get the best deals on the actual furniture pieces we wanted. Thank you, James and Cory, for being such a pleasure to work with!

Friendly professional service

Corey was very easy going and friendly, and helped us find a living room set that fit our space and budget nicely. We would definitely recommend going to Ashley and talking to Corey. Thank you for helping us find the perfect set!

Nice in store selection. Competitive prices

Thank you Laura Weaver for helping us to select the perfect dinning room furniture set for our home.

The store was very nice in the customer service was great. I was in and out of the store with a purchase of furniture within 30 minutes.

5 stars for Jeanna! She was very polite and professional. The brightest employee in the store,

Laura was very helpful :)

Jim Bess so amazing! He helped my wife and I find exactly what we wanted! Thank you Jim

James berry was great! He took care of us at finding the right coach for us and are place! We also even found a bonus item that was on sale that we got side tracked with and asked if this was the price that it was, and he stopped what he was going to mark that item sold to us. He also we and grabbed it off the sales floor and offered to put it in are car! Overall great experience with James and also the whole store!

I went to Ashley‘s to buy a sectional and Elena was a sales associate that helped me she was very nice and helpful they should hire more people like her at the store and also the manager was very nice as well!

Very friendly staff and great selection. We told the sales person what I was looking for and she found us the perfect deal at a great price right away. She even et up delivery in less than a week. Overall very satisfied.

I had recently purchased a bed frame in October of 2023, when I got a notification that my bed was going to be delivered in December I got rid of my old one thinking I was going to get all of the parts delivered, they did not notify me till the day of delivery that only the headboard was delivered. The other frustrating part is that the rest didn't get delivered till February 2nd, 2024 up till then it kept getting delayed multiple times. The headboard also had a small dent when it got delivered and assembled. I'm honestly disappointed on the way they handle everything. Not planning on purchasing from them in the future.

We went in with the family to look at living room furniture and a bedroom set for my daughter and we were sitting down talking about what we saw and what we should do based off our finances etc when one of the salesman asked a question and before we could respond said “are you going to respond to me, you are in a store and it’s my job to greet you”. I was very offended for one, my husband and I are both vets who have PTSD and one of our kids has special needs so we tend to try and be in a calm environment before we get overwhelmed. Let’s just say we left immediately and won’t be back…and purchased a couch (same one) and bedroom furniture at a Canby furniture outlet store where they are always accommodating. Terrible customer service with this one guy who should get better customer service training.

Friendly, not pushy in any way. Let me look around for a bit, then attentive when I had questions. Elena was helping me and someone else. She always let me know when she was checking in with the other customer, and when she came back. She let me have all the time I the world to test out the furniture.

We really love this place. We were attended by the salesman Jim, very professional and friendly.

The furniture is good. I hope that it holds up. However the delivery option that we paid for was ridiculous. We paid for the delivery and set up and removal of garbage. I cant even go into details of the delivery but it was more than irritating. Even when we left special instructions mutltiple times with multiple people it still was messed up. I would not EVER pay them a dime for the delivery service option.

Very helpful salesperson. Went out of their way to find a piece we were comfortable with and, on top of that, price matched against a competitor'price!

Excellent sales support, quick delivery scheduling.

The Clackamas Oregon stores Julie Owen was able to make the sale when the help lines and numerous others had tried and failed, thank you.

Excellent customer service from Cory Rogers! He is so helpful and made my shopping experience so much better.

Very helpful and friendly employees! The selection was better than we expected. We found exactly what we needed, in our budget. The employees didn't trying to sell me into anything additional I didn't want I would definitely shop here again

Julie was such a big help I appticiate her so much she saved me so much money made sure I got what I wanted and I was satisfied thank so much

We found a recliner loveseat that fit our needs. We didn't want a movie theater type loveseat so we only found 2 options. We had to find a salesperson. She was very helpful. No high pressure sales pitch. I would recommend this store.

Jim is awesome!

Nice furniture line, polite and friendly sales associate. TERRIBLE Customer Service regarding delivery. Their Customer Service Center seems to be based out of state of Oregon, phones not answered during hours identified on the phone. Furniture did not arrive on date as promised, even though I contacted Customer Service and was told they were 'running behind', asked to speak to a CS supervisor (twice), none available, they called back two days later after I canceled my order. Store manager didn't seem too concerned about my frustration. I canceled the order and the truck showed up two days later with the furniture. Will never ever shop here again.

We ordered our couch on January 8. It was supposed to be delivered on January 20. I got a call on January 19 at 3:00 PM to tell me it was back ordered due to manufacture delays. THE DAY BEFORE THE SCHEDULED DELIVERY! I had already confirmed delivery 3 different times. And so I rescheduled delivery for January 26. I took time off work to be home for the white glove delivery we paid extra for. I confirmed the delivery 3 times. I even got a text stating the scheduled time of my delivery. Then on January 25, I got a call, again, telling me there is once again manufacturer delays and the couch is again back ordered. Again, THE DAY BEFORE THE DELIVERY! After I had already confirmed the delivery 3 times AND gotten a scheduled delivery time the day before the delivery RIGHT BEFORE THE CALL! So now they have me scheduled for February 6. Almost an entire MONTH after I placed my order. This is absolutely ridiculous and extremely unprofessional. The manufacturer should know more than a day in advance if the item will be ready or not and customers should have far more notice. They should not be making promises they cannot keep. To have this happen twice in a row is just bad business.

Very happy with our purchase. There are 2 ashley stores in portland area, i had very good experience here. Leilani was awesome and helped us finalize our sectional.

We stopped in to look at couches. James (Jim) Berry stepped right up and helped us find what we were looking for. Unfortunately,they couldn't deliver to Coos Bay from this store and I didn't have my trailer. He still helped us find it at another location and sacrificed his commission to make sure we were taken care of. His people skills and service were supreme. My wife and I highly suggest giving this store a chance and look for James Berry. Help take care of that commission check he missed with us.

We have had the worst experience at this store. The employees, managers and rest of the staff are so unprofessional. From a discontinued couch with no explanation and after several calls to the store with no response we had to go in 3 different times to eventually have to settle for the floor model and then had to pick it up and move it our self. And that’s only the first couch the second one was supposed to be delivered today by 12:30 and after calling twice once at 1pm where I was told it was on the way, then again at 2pm after being on the phone for 30 minutes only to find out the deliver had been delayed for another 3 days. There has been no communication without us contacting the store. We will never shop with Ashley again. We still have unresolved issues with our financing due to delivery charges and the protection plan that we bought. Due to us buying the floor model the protection plan does not cover that couch. So I’m sure it will be another at least mont trying to get whatever credits are due. This whole situation is a disaster and I wish we had never walked into this store!.

i wish i can give -0 starts... this place sucks!!!! horrible experience!!!! terrible customer service!!!!! they sell furnitures they don't even have in stock!!!! every time they suppose to delivery something happen or something is broken but they ending with out delivering.. i order a bunk bed and they bring some of the parts so now my kids are sleeping in the floor for over a month the room was empty for they can get in and do they're work so i throw the old bed away and now the room is fully of pieces and no bed and no a day to delivery... please ! don't buy anything in this store. you are going to experience the worst service ever !!!! and also they just give you options that works for them!!!! never never something that works for the custumer.!!!! becarfull the day you go and buy something there the nicest people ever but once you sign the paperwork and you leave forget about the nicest people. my order is over $2.500

Do no , DO NOT use Ashley. We bought a sofa from the friendly man who took our money, and then it all went in to robot-land. Notices endlessly from associates in far-away countries. arrival endlessly delayed, then they only delivered 1/2 of the sectional, then said it would be first delivery on Saturday morning, was supposedly 15 minutes away, and turned north for some reason into the snow- no delivery. They will claim ignorance as to identity of the delivery people. Feels like a stream of lies. NEVER USE ASHLEY, Geez.

The customer service at the store was phenomenal. They were more than willing to help us with our situation and the products at Ashely also great. Great customer service

Cory R. was super helpful! He was very informative and very clear. Will likely return!

Very friendly was able to get what I needed

Very Helpful. Elena was very informative.

Veryhelpful always are

We were greeted shortly as we entered the store, and was guided to the area of lift recliners. Even though inventory was limited we found exactly what we wanted. The sales person was very helpful and we never felt pressured at any time. We were able to get the item delivered in a reasonable amount of time. Hopefully their delivery and set up service will be equally up to standards. I will most likely return to shop and ask for the same sales person. It was a good experience.

I had a great sales person, Elena. She helped me with several items and also gave me some ideas. I put in a second purchase and things went great.

Worst customer service. If I could do a no star I would . Go somewhere else they will not work with you if you have a problem with your order. The man at the front desk is the most disrespectful person. Please save your money and time, and forgot to mention we waited for our order over two months.

I almost loose my trust. I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent purchase from your store. I placed an order on November 25, expecting a timely delivery, but regrettably, I did not receive my items until December 19. When I ordered the delivery time was December 6,12 and 14. This prolonged delay has not only inconvenienced me but has also led to frustration and disappointment. Timely delivery is a crucial aspect of customer satisfaction, and this experience has fallen far short of my expectations. I kindly urge you to review your fulfillment processes to prevent similar issues in the future. Additionally, I feel compelled to share my experience with others, and I will be advising friends and family to reconsider shopping at your establishment. I believe it’s crucial for businesses to be aware of customer experiences, both positive and negative, in order to make improvements. I hope my feedback will contribute to enhancing the overall customer satisfaction at your store.

Salespeople are always very friendly and not pushy here. Jeanna was very helpful and knowledgeable making us feel like we made the right choice on mattress. Thank you

I was greeted immediately and shown exactly the recliner I was looking for. It was a pleasant and efficient experience.

(Translated by Google) I liked it very much. Nice staff (Original) Мне очень понравилось. Хороший персонал

Had a very good experience with the delivery team from Ashley they were very professional with the delivery of our new sofa sleeper

Newer to the area so I have been on the market for new furniture more than usual. I have been here a few times. Jim has been a great resource and also great to work with.

Very very nice people. It’s the middle of December and I was waiting outside in the parking lot for a tow truck for my car & they let me wait inside where it’s warm

Easy in and out. Sales associate was knowledgeable and made the process quick and efficient. Didn't try to up sell me or talk me into additional items.

I’ve been to Ashley furniture stores before, but this one was by far the best. Usually, they’re full of salespeople and they go up to you so much that you have no time to think about what you came in for. But this one wasn’t like that. We came in, were greeted by Bobbi who asked if we need any help. We told him we’d like to take a look around first and he left us alone and told us “Let me know if you need anything!” We were greeted by one more person at the other end of the store who asked if we’d been helped and when we told them we had, they also told us to let them know if we needed anything! It was amazing, I was able to talk with my partner about what we wanted without a constant reminder that there are salespeople everywhere. We ended up going back to Bobbi and asking if they had any pull out couches available. He showed us the few that they had and left us alone to discuss. We ended up buying a couch which was in our price range and would be delivered by the time we need it. It was a great experience and changed my mind about Ashley!

It's a furniture store....

I would give 5 stars, and it was there BUT!!!! I'm having furniture delivered. the lady that helped me was super nice, but its like I was LIED TO! She told me everything was going to come to my house on this date, only to look at my receipt to see that my entertainment center wasn't on there, We couldn't thru with a phone call and had to call another location only to find out ITS ON BACKORDER! No one told us anything, so not only is it on BACKORDER but we have to wait for FedEx to deliver it and now we have to build it, and add the fire place into it when we were told everything will come at one day and would be built by the team. I wished they would of told us it was backordered and we would have order something different. Really disappointed with the lack of communication and now we are missing furniture with our order. So frustrating!!!!!!! Really am disappointed as we had a good experience and this is just to much that i had to remove stars.

Went to Ashley's to purchase a recliner and ended buying a dinning room set instead. Jeanna was knowledgeable about a range of products and guided us in our purchase.

Bobby was super helpful and transparent with our experience today at Ashley. I will definitely be coming back here to shop in the future.

Excellent customer service

Helpful in selecting a recliner for my Mom who resides in a Care Home.

My daughter and I spent two days with employee, Laura Weaver, who was wonderfully helpful in assisting us to make the decisions we were in the store to make. We were very pleased with our purchases.

James was great . i felt 0 pressure the sales people did NOT keep hassling or following me around.

The manager Robin was amazingly helpful and patient as we tried to find just the right furniture and also, Sam was so nice and helpful. We will definitely be back!!!

Bobby Lewis is the perfect gentleman to get you in the comfy furniture that best fits your needs! So smooth and he makes you feel so secure in your decision for your new home and future!

I had a good experience

Good place to buy inexpensive furniture. Financing options are great. Staff is always friendly!

I went in to see a few couches and Sat on one and got stabbed with a needle. I told the Manger and he said maybe it was mine and it was in my pocket. I was in shock still so I just left and drove to the hospital to get checked out the nurse said I might have hiv or something and I'm going to need to take alot of medication 💊. Please beware of this place and where u sit in pdx .

When we first called Ashley in Clackamas to see if they had the dining room set on the floor for us to look at, we received a upbeat and positive greeting. The salesperson who came to the phone knew what she had available to look at encouraged us to come take a look. Our sales person didn't need to look anything up or put us on hold. When we got to the store the sales person whom we talked on the phone with was busy but the manager was very helpful and made sure that the sales person got the credit/commission for the sale. She was the reason why we took the drive from Vancouver to Clackamas.

Jeanna was a delight, she helped us to find the right sofa & recliner for our home. The prices were much less than I expected as well & delivery will only be a few days away. Very happy!

Here’s a solid idea, let’s staff the store with 1 employee while customers stand around and can’t get any help.

MADE IN CHINA!!! OUR MORTAL ENEMY is making and selling cheap furniture that is about as quality as most china made products. STOP BUYING CHINA GOODS

Good products, good customer service. Clean store. Sometimes orders come separately but they always come through. I’d recommend.

This place is super quick to sell you a product and take your money. But beware.. If your buying an item off the showroom floor, come ready to break it all down and move it out they’re doors yourself. Once you’ve spent the money your on your own!

Nice selection of furniture and the prices are reasonable. Jeanna was very knowledgeable, friendly and helpful.

Do not go into this store and purchase anything. Horrible customer service and misleading return policies and sales staff. We purchased a couch and loveseat, they delivered it to the carport, it would not fit through the door and when we called the same day to return it because we couldn't even get it in our house they said they would not return it. We were misled about the dimensions by the sales staff, were never informed that there is no return policy when purchasing in store. This is a very expensive couch and the way we are being treat is awful. I will be leaving a review every day on every platform until this company decides to make this right by returning this couch.

Do not go into this store and purchase anything. Horrible customer service and misleading return policies and sales staff. We purchased a couch and loveseat, they delivered it to the carport, it would not fit through the door and when we called the same day to return it because we couldn't even get it in our house they said they would not return it. We were misled about the dimensions by the sales staff, were never informed that there is no return policy when purchasing in store. This is a very expensive couch and the way we are being treat is awful. I will be leaving a review every day on every platform until this company decides to make this right by returning this couch.

I was looking for a couch. Ashley was recommended to me through a friend. I found the couch that fit my needs. I went out to buy it and it was a easy process. I new what wanted and it took about twenty minutes to do the transaction. The sales person was very helpful.

First visit, the salespeople weren’t especially friendly, but were very watchful. Second visit I was pleased to be helped by Jeanna. She was knowledgeable, friendly, helpful, and not pushy.

thanks to a great customer service , Jim was very helpful . Five star service . thanks to all the crew .

EDIT: I am frustrated to be making this update but the service after walking off the showroom floor has been terrible. First, my initial delivery date was cancelled and nobody told me. I called the store for days and they either didn’t answer or picked up and immediately disconnected. I called every customer service and corporate number for Ashley and their only suggestion was that they would “try to call the store for me” - but the store didn’t answer their calls either. Finally, I drove all the way to the store to talk to a manager because I had no furniture to sit on until it arrived. That’s when I learned that my furniture delivery could be rescheduled for the following week but that the battery packs needed to operate the furniture come separately by mail. So, I’m paying a premium for delivery and set up for furniture that can’t be set up. The manager said he would send me tracking info for the batteries but never did. So, I’m finally getting my thousands of dollars worth of recliners but can’t recline and have no idea when the batteries will come. I am guessing they didn’t warn me about this delay because I could have bought the batteries cheaper and faster on Amazon. — My salesman Bobby listened to me and was able hone right in on exactly what I was looking for. The store had lots of choices, but he was obviously very knowledgeable and helped me narrow it down pretty quickly, which was awesome.

Very helpful and very nice. I recommend going here.

We bought furniture a bunch of stuff and we were sold a plan protection plan. A month after getting the furniture our sofa had a frame break. We were told the protection plan company went out of business and there was a brand new protection company. And we were out of luck. The salesman told me when I came in numerous times to try to deal with this that every year or so their protection plan company goes out of business and they're part of Ashley Furniture. I would avoid this company at all costs. In addition to this issue we purchased a reclinable movie theater sofa and there's been our Nationwide recall for a fire hazard and Ashley's solution to fixing my LED light up movie theater sofa that I paid $15 or $1,800 for is to disconnect the lights. I bought the sofa because it had lights. What a Bad Bad Company. Buyer beware avoid this really bad company.

I give two stars because my initial experience was great. I was met by the store manager. Instead of passing me off to a sales associate, he proceeded to help me find the furniture I was looking for. I was initially skeptical about the Purple Pillow, but I was told it was one of the best for getting a good night's sleep. When my furniture arrived, the headboard for the storage bed was damaged, so I sent the whole bed back and accepted the dressers and night stand. I had also noticed the dresser mirror wasn't originally part of the order, so i contacted the store and purchased the mirror over the phone. The first night I tried to sleep on the Purple Pillow, it was horrible. After 20 minutes of being uncomfortable, I took the pillows off the bed and resorted back to my old pillows. I contacted the store the next day to see if I could return them (Purple Pillow has a 100 night guarantee) only to be told by the girl who answered the phone that they don't accept returns. I explained that I just spent a sizable amount of money at their store and only wanted to return the items that cost the least amount, and perhaps I should return my entire order. She chuckled at me and said I could try but they wouldn't accept returns. She then hung up on me. I went to the store on my next day off (3 days later) and asked to speak to the store manager, I was told he was at another store that day. I explained the whole situation again. The person I spoke with was professional, but said they don't accept returns and all sales are final. I canceled the storage bed, headboard and mirror since I hadn't recieved them yet. I asked to have the store manager call me, and he has yet to do that. Given how responsive he was when I entered the store, I don't think he wouldn't reach out of the message had been passed along. The associates there have ruined any future business I might have had at the store. I was able to find the same bed and mirror at Michael's Fine Furniture in Gresham for less and am awaiting my new order from a different store For the cost of two pillows at $134 each, they lost the sale of the bed frame, headboard and mirror totaling more than $1200.00 and any future business from me.

Great customer service

Kevin was wonderful! He was attentive and helpful. Questions answered and the entire buying process was smooth. Will definitely be back for future furniture needs

Staff were great to work with. Kevin did an amazing job helping us find a couch we both enjoyed!

Cory was incredibly helpful. He ran all around the store to find us exactly what we wanted. Thanks Cory!

Found the perfect dining set salesman was very patient and kind

Wide variety of product, great price range, Cory (Ashley rep) was very helpful & respectful. Good experience all around!

Low pressure, good information. Kevin helped me choose the best mattress and bed combination for us!

Bought two recliners a year ago. One completely failed and falls over to one side when reclining. We paid for the 5 year extended warranty. Called in a claim and was denied because when asked when it broke I didn't have the exact date. Pathetic warranty!! Absolute garbage product and warranty coverage.

Jeana Lavalley, was so helpful & professional. You are fortunate to have her on your sales team. Thank you

Cory help us and was very polite and attentive.

After shopping/looking at several locations we found what we were looking for at this location. What made it even better was the service provided by Jim. He was professional, fun, great attitude and went out of his way to make sure our purchase was the right one for us at the price we wanted to pay. He has incredible character and I wish more sales people were like him. Thank you Jim for the fantastic service and making sure our loveseat was delivered in prompt fashion!

Had a great experience with our sales guy He's very nice and polite and answered all our questions. They have a bunch of nice furniture.

Both Laura and Elena were excellent 👍💯

I purchased a sofa set from Elena, she was very professional and answered all my questions. I would recommend her for anything you buy at Ashley's.

It only took me about 15 minutes to find what I wanted and purchased and out the door. They were very friendly and great to work with.

One star is too much. If you need help the store is impossible to get a hold of. They are very misleading in their sales practices. Sales person said if couches do not fit they can return. This is not true. They also said there would be no charge for delivery if it is before noon. $280 later this is also not true. I highly recommend shopping anywhere else for your furniture needs.

Helpful and knowledgeable. I purchased a table. Overall a great experience. Thanks!

I purchased $9200 dollars in furniture from Ashley Furniture. I then got scammed into purchasing an extended warranty. The salesman told me the warranty would cover any damage to recliner. He didn’t tell me it covers only 5 things and there is 37 exclusions to the warranty. I purchased a recliner for $1700 dollars and it is less than 2 years old and it is already discoloring. My couch next to me I didn’t purchase from Ashley furniture and I have had it for 5 years with zero discoloration. My final opinion is any company with 3.6 review rating has earned their complaints and should be avoided. Wish I would have read their reviews before purchasing. If you are reading this at least you have been warned. Ashley Furniture quality is not good and their salesman will lie to you to get a little bonus.

Good price, employees are so nice . Shipping fast .

Purchasing experience was great. No pressure and very friendly.

Thank you to the sales person, Jim. He was very knowledgeable and friendly. He was able to show us the furniture that would fit our needs. It was a good experience- very easy!

Comfortable loved it couldn't wait to get my furniture it was worth the wait thank you

Cory was extra helpful Let me take my time without pressure! I wasn't sure exactly what I was looking for but we found it. It has not been delivered yet but I am excited for the new chair to arrive!

Friendly customer service, very attentive, and patient with all the things I needed to buy. I love their quality and prices.

Cory go to him

I only buy my furniture from Ashley’s. Nobody has better customer service or staff. When you go in, ask for Corey! His patience and kindness will make you so glad you did.

I have shopped and ordered from this store many times (bedroom set, dining set, living room furniture). Each time I have been in this store in the last year, I have been helped by Cory Rogers. He has been great to work with and I have been fully satisfied with my final furniture selection, service and overall value of my purchases. I will continue to shop here going forward for my home furnishing needs.

I had a great customer service experience with Laura W. at the Clackamas location! Laura was incredibly informative about a range of products and was both patient and cheerful when helping me pick out items for my new apartment. I was especially impressed by her knowledge concerning the right mattress based on personal needs, and she saved me a lot of time and hassle by helping me pick the right one in store. You always remember shopping experiences based on who helped you; I ended up getting most of my apartment furnishings from Ashley over another store because I believe in the products and I was happy to be helped by someone so personable and professional. Thank you!

The sales lady was very nice. My mom received her bed and it's way taller than she said she is usinga woodenboxto getintobed. (unsafe to get out of in the middle of the night) 1 week later in the middle of the night a slat broke tried calling the store several times and no answers, finally got a hold of someone in Minnesota and there answer was "oh well" She is going back to the store today.

Corey was awesome! Very helpful and kind!

This review only has to do with their location and parking lot situation. Be extremely careful when you turn in from 82nd Ave., the concrete barrier is in a weird location which forces many cars driving over it. Since the ground is slopping downward, this will cause grinding and damaging the bottom of your car. While I was there, this happened to another car and he actually got stuck on the large rock. This must have happened to multiple cars each month; the parking lot needs to be fixed!!

Excellent RSA Cory!

Cory, was super helpful. Helped us find the perfect sofa for our family.

Very helpful and great service.

Jim Bess made the buying process really easy and he was very helpful and answered all of our questions. We would definitely recommend this Ashley store

Cory was great. Not pushy at all. Very helpful.

Jeanna La Valley did a fabulous job. She listen to what I requirements were and she delivered. I’ve been looking for a sleeper couch for a while. She showed me everything you had, and finally after a day of shopping, I found the couch of my dreams in the back of the store! She really knows her stuff. Thank you.

Jim Bess was very helpful. He made our process so easy.

Jim Bess was great. He was professional courteous and kind. Made the process easy.

I worked with Corey at the 82nd showroom and he helped me navigate the showroom and find the couch sizes and price points I was looking for. He followed up with me later and gave me helpful tips for navigating their website.

Incredibly nervous and uncomfortable staff, will circle you like vultures on carrion the moment you arrive. After we picked out a couch and sofa we left to think on it, called back later to buy, and had a saleswoman tried to steal the sale out from the guy who was helping us by saying he was off for the day when he wasn't - more vulture behavior. We were given an exact delivery date which we prepared for, day of we found out the delivery was going to be delayed for a few more days. We thought, okay, not that big of a deal - we can wait a couple days. Delivery day arrives and they call us saying it will be delayed even further - 5 more days. By this point we are ready to go somewhere else. I call the store multiple times trying to get ahold of anyone, waiting a half-hour with the phone ringing nonstop waiting for someone to pick up. I asked if they could at least comp us for Assembly when the couches finally arrived (we ordered doorstep delivery). They declined. Manager swore up and down they would arrive by the new planned date. WELL GUESS WHAT? Just got another call that they are delayed yet another week. ARE THERE COUCHES? WHEN WILL THEY ARRIVE, ASHLEY? Needless to say we cancelled our order and are never going back. Good God. Edited: Just look at the response from the store, AI generated full of typo's and repeats, absolute garbage reply. I NEVER GOT MY ITEMS BECAUSE I CANCELLED THEM LOL

Cory was super helpful and made this experience a breeze!

Jim Bess helped me get a great couch that I’m super excited about! We talked about our cats and he helped me talk through options that would work well for my cat. I looked on Saturday night and came back to find him to make the purchase! Thanks!!

Jim B was great

Great customer service , very knowledgeable jeanna la valley kudos to her thank you for your amazing service

Cory was super helpful, patient and personable during our visit at Ashley:)

Cory is awesome

The most terrible, the most horrible customer service ever! Thank goodness you can shop online!

Great Customer Service, beautiful store

This will probably be our last time purchasing from Ashley—although we have used them for our furniture for every place we have lived up to this point and always liked the items we have owned. For this round of furniture, our order was backordered but then if we selected the exact same units in a different way, they were not backordered. Additionally, half of our furniture was randomly shipped via FedEx? And was scheduled for a much earlier delivery (almost a month) to a house we don’t have the keys for yet—without talking to me first. I called (on Wednesday) and asked them to cancel the delivery before the Friday “shipping date” and they told me it was too late. I told them they cannot deliver to the address because we don’t live there yet. They did it anyway. I had to go pick up this heavy furniture by myself from people I don’t know and stuff it into my car and then carry it up 3 flights of stairs to my current apartment. I reordered the bedroom set with a set delivery date again. They emailed me several days later canceling my order without any explanation. I had to call to track down an answer and found out it’s because my shipping address and billing address were different? And they required me to go to a physical store and order in person if I wanted that furniture. There are only two stores in this part of our state. I drove down there. The gentleman at the store was extremely kind and said that’s not their policy and apologized they had done that (he said they should not have). He was not able to give me a discount because he said Ashley is cracking down on discounts (??) but got my items reordered. For thousands of dollars per item of furniture, this is just not something I’m willing to deal with. It’s been a good run, and I appreciate the kindness of the salespeople in stores but their customer service lines are run by people who could not care less about you. Their online service is a mess. This is where we part ways. Had a flawless, excellent experience at the next furniture store we tried (Key Home!) and will be sticking with them in the future.

Jerrell in customer service is the best!!! He was understanding. and called me for follow up. He answered my questions and made the necessary calls to resolve my issue.

Elena was a great sales person. Jerrell put together the credit on a couch and the exchange of a bedroom set. It took some time to be completed, but it was done perfectly. Thank you.

I am very pleased to say that JAMES was extremely helpful and patient with my partner and I, meanwhile trying to figure out which couch to purchase for our new apartment. He was very knowledgeable on measurements and giving us the best advice on what would work out for our living room. On top of everything, he’s very professional and friendly. Definitely earned his five star review!!

Thanks Corey for all your help! You are very patient as well.

I will be moving into a new place and need to furnish just about the entire thing. I had purchased from Ashley Furniture prior with great results and came back again. Jeanna has been an absolute delight to work with, very personable and knowledgeable without being pushy, great qualities! I took advantage of a very generous financing option and now have peace of mind that I will have great furniture to use for a long time in my new place.

Helpful and not pressure salesman. Just not what I was looking for which was very specific.

Cory Roger's was very helpful and knowledgeable.

James did a great job! Very thorough, knowledgeable and patient. A good sense of humor, too! Thank you, James!

Great experience with corey!!!

Great experience with Corey! Very helpful

Jim was an awesome salesperson to deal with. We really appreciate his help with all of the things we purchased!

My husband and I needed a new bed, so decided to try Ashley Furniture. Sales associate Cory Rogers helped us. He was friendly, knowledgeable, answered our many questions, and let us take our time browsing. We came back the next day, and with his help again, we not only bought a bed, but also a good mattress, mattress pad, 2 night stands . . . and even a sofa! We found everything we needed/wanted in the same store, which made it easy. We are happy with the result! And a big thanks to Cory for all the patience and help!

Cory did an excellent job explaining everything Thankyou

Julie was amazing, she helped me over the phone on placing an order on 6 different pieces of furniture, she spent hours helping me, was very patient, and ensured that I was satisfied with the service that I received. If I could give her more than 5 stars, I would!

Corey the best ever

When we walked in, Cory introduced himself. We said we were just looking and we would let him know if we needed help. He understood, and did not hover, which we greatly appreciated. He was very knowledgeable and informed when we had questions. Knew the product well. We had a very pleasant experience.

Bobby was so great! Great customer service and answered all of my questions as well.

JAMES IS A ROCKSTAR!! We had a previously placed delivery that through no fault of the store employees, was severely delayed and we had no furniture in the meantime. James took care of us meticulously while we shopped and changed our minds for HOURS. The whole rest of the team was also friendly and helpful. You all turned an anxiety-ridden day into a great one, can't thank you enough!!

Elena was very patient and kind!

Elena was great!

I am editing my review from 5-star to 1-star. Ashley furniture showed their true colors. I purchased a sofa and bought the warranty. I filed a claim and was told I had to return to place of purchase (San diego) to replace the sofa. When I contacted the Ashley here in Happy Valley, they said they never heard of me even after purchasing more furniture from this location. Don't trust this company...There are more reputable furniture companies. Buyer beware!

I loved the service! Elena was excellent, she really help us a lot and got us what we were looking for. Jenny was excellent handling our financing process. They both are excellent on customer service and they both deserve a raise. Thank you for everything!

Bobby was a great help in finding just the right table for my small space. He gave me all the options available with the table and I couldn't be happier.

Bobby was awesome. Very helpful for my specific needs. Deserves the 4th off.

Cory is very nice & helpful, he made us feel comfortable as if we’ve known him for years! Thank you for helping us finding what we needed! Will definitely come back when we need furniture

Update June 26th 2023I requested within my warranty to have my table fixed that literally started to peel at the top of the table and bow up! I was denied help to fix my table that I was told is so sturdy and basically indestructible will hold up while having kids and a husband and hasn't even lasted a year!! Want to know why it's falling apart less than a year later?? Because the whole thing is made up of veneer and particularlboard!!! That is not what it claims when you buy it! I have furnished my whole house several times with Ashley furniture not to mention gifts for family members... never again!! I feel like a fool! Take my warning and run! By the time you're done spending you can get quality furniture from someone who handmade it and will match your design

We had to call sales person over to get help. He was wearing way to much cologne. Many have allergies to cologne.

I went to Ashley’s furniture @clackamas today looking to buy new furniture for my first place . The worker named Jim (James) has done a wonderful job. He was patient , thoughtful, extremelyhelpful and made shopping for a new place a breeze. I will continue to shop here for now on , thank you Jim

Hi, I initially been on the hunt for a sofa sleeper. I called at this Ashley this particular location of 82nd and Portland and the gentleman on the phone said they don’t have any sleepers or even to order them in their library. He wasn’t much of a help and I don’t think he wanted to do anything for me, however. Store today and just realized convenient, maybe I should go in and I went in and met Laura Weaver. She gave me hope for retail sales and customer service. Because that phone call with the guy the day before sure put a bad taste in my mouth. She knew that I already bought the couch but they had the same one there that was a regular couch not a sleeper and I got to make sure it was the right purchase, and make sure that it fits in my doorway of my bedroom, which is narrow. She even had a tape measure on her ready to go. She knew she was going to make a buck on me, but you still hung out and just answered every question I had couldn’t believe it. This is what America customer service needs she would be a great trainer for young kids these days it’s kind of a dying breed. My dad was a salesman for Smith’s home furnishing for 40 years in and that he was also a manufacturer for Maytag customer service anyways God bless you Laurel Weaver you should be compensated by this company because you make them look good.

Worst store they keep postponing delivery dates. Do not buy at all. They are terrible. No one picks up the phone.

Met my needs but need to wait for delivery of recliner on June 30th to complete my review.

It was just kind of hard to find very pleasant people

I purchased a sofa, chair and ottoman on Tuesday June 6th. The sales person said they would deliver on Friday the 9th between 1-4, after waiting all day no delivery so I called at 4. They said they had a record of it, but someone took it off the schedule. Nobody seem to know why. I had arranged help and also gave away my old couch. They were not helpful and said they could deliver the following Tuesday. They would not compensate at all not even set it up for me since my help could not come back on that day. Ashley on 82nd in Clackamas Oregon.

Great service

My wife and I were looking for a nice dining room table, we found it at Ashley, and a few other quality items. We received excellent service from sales rep. Laura Weaver, she very helpful providing us with a selection and setting up the delivery. The delivery guys also did an excellent job.

Went it to purchase two sofas and a salesmen that goes by the name Jim(James) helped us out all I can say is next time I purchase furniture my first choice would be Ashley and if Jim wasn’t there I would wait and come back when he was working he was such a excellent salesperson in every aspect. Thank You so much Jim. PJ Saunders

I had a pleasure experience.

Great experience with James. Appreciate the help.

Thanks for making it easy to get my mother the chair she needs

Everything was on point

Great experience, great selections, great prices

My original order did not include a frame. The store had one in stock, they unboxed it for me and put it in my car. Thank you, James, for going 110% in correcting the oversight. Judy Visser

Quick and good service

Great furniture store !

Staff is indifferent. The company seems more inclined to just collect data on you as opposed to actually sell you something. Everything is shown as a price but does not include mention of other things that would go with an item(I wanted to buy a dining room table for a price I thought was reasonable just to find out the chairs were extra and were going to cost double what the table was shown for). The delivery fee is a gouge and a half.

Service was excellent.

Excellent service by Ismael. He was very professional and filled my need.

The best service and attention I've had I recommend Ismael you will not regret it and very professional.

My husband and I had proceeds from a house sale and we wanted to be sure to furnish the house the right way. The Ashly brand recognition was a significant influence on our purchasing decision so we bought a couch from the Clackamas location. 1st, the installation crew who showed up to our house, installed the couch as if they were in a race. They didn’t care less and just handed me the papers to sign. Within a year, our couch structurally failed. Each Ashley representative we show the pictures to has a visceral reaction and says something like, “Oh, a couch isn’t supposed to look like that”, In fact, when any representative needs a reminder about who we are, we are described as the person with the "ugly couch". We event bought the extended warranty and still can't get our couch repaired, replaced or refunded. We get continual delay tactics. We have to be the proactive ones to call or come in. We've been trying to get the couch fixed almost as as long we have owned the sofa. As I walk around their store room and see that wood isn’t wood anymore, but a paper lament over press board. It's difficult enough as a consumer that products are inferior but it's even worse when the extended warranty isn’t even honored. Horrible communication and horrible customer service. DON'T BUY HERE!!!! When contacting Ashley Corporate, here was their reply: Ashley I completely understand the disappointment, and I would have felt the same had, I have been in your position. I would want to sincerely apologize for the experience you have faced. As per the last update on your case 08135224. Team stated that since GBS denied, and we are unable to provide parts for you to purchase - their only other option is to be refunded for your FPP plan. Below GBS has provided the refund prorated information for processing. Cancellation Fee 5/2/23 Effective Date 12/16/21 Term in Days 1,826 Days in Effect 502 Prorata Factor 0.27 Purchase Price $149.99 Earned Price $41.23 Cancellation Fee $0.00 Prior Claim Paid $75.00 Total Refund $33.76.

We bought our Ashley couch in Dec 2021 from Clackamas Ashley store. In less than a year, the couch had structural failure. We went in right at the year mark, missing the warranty deadline by 2 weeks. However we bought the extended warranty. We have had countless restarts of claims, two technicians out to affirm the core needs to be replace and multiple visits to the store. The owner said they would see about either refund or replacement if the extended warranty did not go through.We've been strung along for 5 months. The store owner or manager saying the will call us back but never does which prompts another in-store visit to try and get the claim looked at again. This is not the quality experience or product I expected from the Ashley brand

Helpful and friendly service. Enjoyable experience.

The sales lady was awesome and was very helpful

Worst service ever all the people I've spoke with have been rude and I'm still waiting for them to deal with my new couch that has a hole in it. They want to send out a technician to approve that it needs to be replaced even tho I've sent atleast 7 pictures of it . So when I planned on taking one day for the delivery they now want me to take another two days for their technician and then to send the replacement. This is ridiculous when they have all the documentation on this they tell me it still needs to be approved. I called the day after my delivery when I noticed the hole and they are now telling me I can't return it since it's been more then 72 hrs. This is absolutely ridiculous since I reported the damage less then 24hrs after the delivery and now since they are playing games and haven't gotten back to me that I'm outside my 72hrs. These people are horrible and there is no recourse outside of store management and so far in my experience they don't care and I've even had two different Ashley employees say the same thing. That's just amazing to me so I strongly discourage doing business with Ashley because they are rather unethical and very rude!!!!

Had a horrible experience with the acting store manager since he kept talking over and ultimately lied to me since I specifically wanted to talk with the store manager after he was being rude and then he claimed to be the store manager. At the end of our conversation he told me who he was which wasn’t the store manager! This all happened after I was shipped damaged furniture and wanted it replaced. It was a horrible experience that was unnecessary since they messed up. I will be not doing business with them after them not being able to perform basic customer service and being decent as they do!!! Save the headache and go elsewhere!!!!

(Translated by Google) Excellent people! (Original) Excelent people!

This company is completely horrible they dont care about their customers need. i order my furniture back in April and didn’t got till now.I Canceled one event due to delay of the future and then rescheduled the event for second time without the furniture. I don’t know if they dont fillfull their promises why they get orders to waste others time.Thankyou so much ashlay for destroy/ruined my events.and i will neverever shopped here in future. Advice for new customer who shopped in ashlay dont give a positive feedback till you received your furnitures on time.

This is my second time buying from Ashleys and it is always a good experience. Laura helped me out today and she was exceptional. She was very personable and did a great job explaining all the needed information. I left happy and feeling informed and confident in my decision. Thanks again.

Cory was very helpful to us with our selection. We were able to schedule a delivery that met our needs and await our furniture delivery in a few days.

The customer service in this showroom was amazing which also matched the best prices in town! Bobby is the #1 so make sure to ask for him.

My husband and I was looking for couch. Some how we fall in love with l couch what we look for. The sale man is so much helpful and his name is Cory Roger’s.. Go to him. He work at Ashley on 82nd Ave Happy Valley, Or We both thank Cory Rogers for his so much helpful!

Elena was incredible, the whole process was quick and easy. I didn't feel pressured or uncomfortable as some "hard sell" places can be. She showed me lots of different color options and the whole process was a breeze!

My delivery was not completed as promised I'm missing a piece of my bed that no one told me beforehand was going to be missing so now I have no bed and my desk was installed improperly and the customer service to fix the issue has been vague and unhelpful. Update: it's been a week since I have received My furniture fully and completely installed. No issues and everything was done properly this time, the assistant store manager was very clear,upfront, and helpful in resolving the situation.

New sofa and dining table look great. Delivery was fast and efficient.

Cory was great:) he helped get us a new couch easy and quick with no hassle. Best salesman, he almost had us leaving with the whole store lol

Loved our new furniture set!!

I wish I would’ve read reviews before I shopped here. Their furniture is sooo cheaply made. The bed frame I bought broke only a couple months after I had it. They came out to “fix” it and it broke again. I have a 10 month old baby that fell thru the part that broke. So dangerous. I called requesting to exchange it and even offering to buy a more expensive, different bed (hoping this one is just a lemon) but they won’t do it. Even after I’ve bought many furniture pieces from them. I don’t want random men coming into my bedroom to “fix” it again. This has been such a headache and a hassle. I wish I never shopped here. I have many rental properties and I wont be shopping here to furnish my homes. I hope they go out of business for horrible customer service and cheap furniture.

Jeanna Lavalley was absolutely fantastic! Painless and quick. A perfect purchasing experience!

We’ve made quite a few purchases at the Clackamas Ashley's. One of the reasons we keep returning is the service and expertise Julie has offered. We can trust that Julie has our best interest in mind and will help us find the best fit for our needs and wants. It’s difficult to find someone like that in todays business world. We have not been disappointed with the quality of any of the furniture pieces we purchased on her recommendation. The store has a large showroom with a lot to choose from, lots of parking, and is conveniently located on 82nd. The variety of product and styles coupled with sales personnel like Julie makes this a great place to buy furniture.

Julie was amazing. Very professional and knowledgeable. She made the process very easy and enjoyable. I would highly recommend Ashley Furniture, but Julie really went above and beyond.

Had our expensive couches for less than a year one piece is broken and the rest of the cushions are ripping apart from the zipper absolute trash will never shop here again feel like we got scammed

Slow response from salesperson, we are elderly and did not need to run over the whole store trying to find someone. Once we found just the sofa we wanted, paid for and set up delivery date, we were very relieved as this was time sensitive. Delivery DAY came and got a call it would be delayed for 3 weeks! After rearranging our schedule to be there, this was not acceptable. We talked a little longer and after being on hold for a few minutes, we were told it would be delivered the next week, and got on our schedule.Again, the day before, we are told it would be delivered in 3 weeks. Needed it before then, so cancelled the order.Went to another store, found a great sofa, and it was delivered in 9 days.We are still waiting for refund, it has been 2 1/2 weeks.

Thanks for everything Corey and all your help and advice

Ismael, great

Our family had a great experience with Ashley furniture purchasing couches. Bobby was super helpful and respectful. He gave us the time to think about what we needed and gave us all the options and facts regarding our purchase. Thankyou!

The associate named Corey Rogers was courteous, knowledgeable and went above and beyond to make my customer service experience excellent. I highly recommend talking to him about any of your furniture needs.

Leilani Bennett was so very nice and listened to what I wanted and found the couch and recliner that I wanted for my very small apartment.Thank you Marcia

They unwrap the furniture in the yard, it was dirty when they brought it in, and they left mud tracks throughout the house after they delivered it, completely unprofessional. It was supposed to be a white glove delivery. Very disappointed.

Nice furniture and helpful young lady!

Don’t go to any Ashley furniture check their fb or yelp. they delivered half a couch. They customer service is rude talks over you transfer you! Waited set up date to be delivered so we would be home you have to ask about the free delivery! Then they send confirmation texts and emails then half the couch comes just the lounge half and then they said oh we don’t have the main couch! Then says be another month for the main piece! We took the day off to be here for the couch!!

We had a good experience and the lady that helped us was very friendly and she answered all of our questions... Ashley has pretty good prices 👌 and we found what we were looking for... I definitely recommend Ashley for any furnitures 😊

Well I went to the Clackamas store Corey was my salesman & it was a fantastic experience he was quick n’very efficient, if he didn’t have the answer he turned to his manager Josh n’ together they made it happen’

Bobby is the man! Quick and easy.

Ismael he was great customer service, really helpful and kind, great way to go we well come back again, Thanks Gabriel.

We had a nice experience here today. Rob was friendly, informative, and not at all pushy. We tried out pretty much every couch, and found one we liked that will be delivered in 6 days. I will certainly be back as needed.

Very nice sales people everyone was friendly and very helpful helping me decide which chair was best for me thank you

Ismael helped us find exactly what we needed.

How is this place still open? We bought a couch that was soo cheaply made here & are already back in the market for a new one. And forget anything getting to your house on time & when you have questions getting anybody to answer them. But they will nicely help you while your there to take your money, but after that..nobody knows anything about your furniture it's arrival time & if they do they tell you a date & if it doesn't arrive on that date they just tell you another date till it eventually it arrives. Will never shop here again.

Friendly, informative staff. Showed us options and checking out was a breeze! Answered all of our questions and was a good overall experience. Thank you to Kevin for helping us today.

Cory was extremely helpful with answering all our questions. Even helped move end-tables to ensure our choice was the perfect one!

We love Julie!!!!!!!

Ismael was wonderful! My dad is moving into a retirement home and Ismael hooked him up with a new kitchen set, mattress, and gorgeous sectional at very reasonable prices.

Hi today i bought a couch set the person that help me today her name was Leilani B .she was very helpful. She had a tablet and sat down me and showed me the colors of couches and prices made me very happy.thanks to your team

Thank you for helping me with my sofa purchase, Josh. You rock!

Good experience would come back.

Cory helped me order parts for our newest piece of furniture. He was fast, super helpful, and very nice.

The customer service was truly exceptional. They catered on every need. Showed true patience and compassion for our wants and needs. The prices were great. Couldn’t have asked for a better experience.

Jim is fantastic knowledgeable and professional and make sure you get back happy from store ,100%recommended

Really pleasant. Had what we needed.

We got an almost full bedroom set in 2021, and since then I’ve had my eye on a dresser to complete it. With the pricing going up over Covid I decided to wait and was keeping an eye online. I was driving by decided to drop in and Ismael greeted me ant the door. He gave me a better deal than what was online and helped figure out the delivery and setup which they could do within the week.

Friendly staff listened to what I wanted and didn't waste my time

Ismael was so helpful!! He entertained all of my indecisive questions until I was sure what I wanted

Great service by Cory Rogers at the Clackamas Oregon Ashley's. We were there to purchase a chair for my mother and he was very attentive, listened to what her needs were and made her feel so comfortable with her purchase. I would go back to this store in a heartbeat.

We're very happy with our purchase at Ashley Homestore. Corey is the best! He made our entire experience seamless and enjoyable! We will definitely be shopping at Ashley Homestore again. Thanks Corey!

Great experience! Our salesman was wonderful, Let us have our space and not to pushy. Prices were competitive.

Ismael good service motivated to buy furniture

Came in to look around for couches with my boyfriends mom. Somehow we managed to be in and out within probably 15-20min. Many good options and we were greeted by 3 different employees in the first couple mins. Cory was awesome and very helpful in assisting us. We ended up with a couch, chair, ottoman, coffee table and 2 end tables!

Ismael was great and he served us well and made us feel comfortable thank you Ashley’s !

Recently bought a sofa and chair. Pricing and selection was pretty good. Customer service there was okay, a smidge pushy while in the store (but that's standard). When our furniture was delivered the couch was dropped twice outside. Turned out there was damage inside that caused loud squeaking upon sitting. When you call to address you have to go through corporate. They scheduled a technician to come by who fixed the noise somewhat, but after a day it started again, just not as loud. The furniture is okay, not the most comfy but it wasn't too pricey so I suppose it's fair. Not the greatest experience overall.

All my living room furniture, bedroom sets have been from Ashley’s. This past weekend after 17 years my bed frame gave out on me but it’s been long 17 years. I went in and started looking to see what interested me. I was hesitant on looking for something new I wanted my same exact bed just a new frame. Corey one of their sales person helped me pick out a great bed frame a new one with drawers, and a new mattress. He helped us sign up for the interest free credit card, choose a good date for us for it to be delivered. I appreciated all the attention he gave us. We came back the next day and we got a dining table and delivered around the same time as our first one and since we ordered so many things we got free delivery. Great experienced. Their manager was very helpful and Corey made the whole process very easy and quick! I went with my mom who didn’t speak any English Corey spoke little Spanish but made her feel comfortable and made her laugh I felt like we were friends. Not just doing business

The sales person was extremely helpful, very knowledgeable and professional!! I would buy furniture from him all day!!🤗

Great service - Kelly was awesome!

Ismael provided great service

Ismael was such a great help! We got everything we needed at such a great price!

Ismael - very helpful

Ismael helped me and girlfriend out finding our perfect kitchen table helping us pick out the perfect chairs the perfect bed frame and helped talk me into having the store install everything because I wouldn’t have it together for weeks! Awesome service

Robin was very helpful and friendly. We got the exact couch we were looking for!

Ismael was great!

Bobby was incredibly helpful and friendly!

We worked with Ismael and he was super friendly and helpful. We were initially looking for a recliner and a sofa but he helped us find a perfect combination of both. We are very happy! Thanks again!!

The showroom is massive, with an incredible selection. The catalog is much larger than they could possibly fit in the store, so they don’t have every item in-store, but they thoughtfully keep things in with each feature, fabric, color, etc so you can get good representation of something not in the store. The staff is friendly, not pushy, knowledgeable, easy going. Would definitely come here first for future needs.

I got a great deal. Thanks Julie

When I asked about Financing options, Ismael (our salesperson) had me fill out a form for what I thought was a pre-approval. Turns out it was actually an application for credit. While I did wind up using financing, I did not realize that I was opening a line of credit at the maximum they wanted to lend to me. This had a negative effect on my credit score and had I known this, I may have opted not to actually use the financing option. Also, Ismael literally took my phone out of my hand to "show me how to leave a review". He had left himself 5-stars. Good thing you can edit. Anyway: Over a month after delivery, I still don't have the hardware for some of the items I've bought, and no honest lead time on when the damaged items would be replaced. My new kitchen table looks great sitting on the floor with no legs, and each time I have called to follow-up on when the hardware for it would be delivered, the shipping date has gotten pushed further and further out. They are now telling me that "the earliest my items can be shipped is may 3rd." It's April 5th. The items were delivered on february 28th. Don't buy from this place.

Ismael, good job. Good customer service. 👍

We had such a great experience at Ashley Clackamas. Corey, our floor salesman was extremely helpful, patient, and very kind as he delt with my indecisiveness 😩. We were able to walk out of the store same day with one of our items and setup fast delivery and setup for our other purchase. He’s pretty knowledgeable and most importantly exercised kindness as we are new to the city of Oregon. Thank you for a great experience Corey! Oh and the store was well kept beautiful setup.

(Translated by Google) Today I was in the store and I was super pleased with Ismael's attention and professionalism, apart from helping me in my choice, he guided me and helped me. Thanks for everything . Happy with my new furniture 💗 (Original) Hoy estuve en la tienda y quede super complacida con la atención y profesionalidad de Ismael aparte de ayudarme en mi elección me oriento y ayudo . Gracias por todo . Feliz con mis nuevos muebles 💗

(Translated by Google) Ismael good service very treatable and super attentive I recommend it (Original) Ismael buen servicio muy tratable y super atento se los recomiendo

Ismael was incredibly nice and helpful from the moment we walked into the store. He greeted us and made sure we were provided with quality customer care. Thank you and we know who we will come back when we need it! Thank you!

Ismael was a huge help to us. Super friendly and super good guy !

Amazing service! Went in looking for a specific item and they were able to go to the back and find exactly what I was looking for! Definitely will be back

Ismael was extremely helpful and fun to work with. He knew a lot about the items he sells and was able to help us find the perfect loveseat for our upcoming man cave. 🥰

Ismael good service

We had a great experience in Ashley furniture. Bobby was knowledgeable and very helpful. I found a great couch for my livingroom thanks to him. You guys have a customer for life. He is a great asset to the company.

Ismael was very helpful and polite. Appreciate the time he took with us. Look forward to the new furniture.

No pressure sales associates. Robin was awesome, answered all or silly questions and was a complete professional. Overall great experience!

Ismael was extremely helpful in finding me a couch

The sales Rep Cory Roger's was very nice! Also the Manager helped with some good deals! Would definately shop there again. Large selection!

Ismael gave great service! Thank you!

Ismael was amazing . He helped me and my family buy a bedroom suite . It was awesome that he spoke Spanish and English . Ashley will get more business from me because of him .

(Translated by Google) Excellent attention from Ismael and very good treatment. Thank you (Original) Excelente atención de parte de Ismael y muy buen trato.Gracias

Ismael is very kind and respectful. Thank you . Ismael:)

Ismael-very helpful. Gave us our space as we were shopping. Very friendly, not pushy. Thank you.

Ismael. Very polite and helpful.

I came looking for furniture for my child's room and Cory very kindly attended me, he is excellent.

Cory was very patient and helpful at helping the wife and I get exactly what the wife wanted and went the extra mile to make sure we got a fair price

Ismael was an amazing salesman. He helped me find a great couch and got me a great deal! I was in and out in less than 30 minutes.

Ismael is real good and great follow up

Ismael was very helpful in finding us a rug and kitchen table set!

Ismael was very personable , happily gave us the discount. Super nice showed us everything we were looking for.

Good service!!

Great help and didn't take too long. I was ready to make a decision and was glad Bobby didn't turn a simple choice into a long stay for me

Ismael was great with helping me find the right recliner.

Isreal was a great help pointing out different options and fabric types.

Great service

Ismael was a great help! Very friendly and helpful.

Jim was amazing!!!!!!!!!!

Our salesperson was Jeanna in Clackamas, OR and she was nothing but amazing! She helped us find exactly what we were looking for and was not pushy. She was very well versed in what the store had to offer, helped us find a good deal and gave us time to talk amongst ourselves to make a decision. *We said YES!!

Ismael and Some giant man in a blue suit completely bungled my purchase and ran my payment as debit instead of credit like I insisted on. The result was a bounced check and this one star review of the customer service response from their store. Zero accountability for their mistake. really aweful CS.

Ismael was very helpful and informative. Got us the best deal possible . Thank you

Ismael was a super awesome salesman. The process was quick and easy and he helped us get a great deal on our beautiful new sectional

Ismael helped me find a great couch, thanks a lot!

Sales Person was very knowledgeable about products

The friendliest atmosphere. Kelly ,the man who helped us ,was awesome ! He was extreamly knowledgeable about all the pieces on the floor .He was friendly helpful listened to my needs as to what I was looking for .Over-all a very good experience.

Julie showed us the item we were interested in seeing. We had an online discount (a significant amount), which didn't show for her. We showed her the discount, and she got approval from the Manager to give us that discount, which certainly must have reduced her commission on the sale. She was very helpful and gracious.

Price was quoted and then when ready to purchase, price changed due to set up and delivery fee. That was never disclosed during the price quote. In days past this would be called bait and switch.

Had a wonderful sales person Elena. No pressure and lots of inventory. Very happy with our shopping experience.

Bobby was super helpful and got us price matched for all our furniture. Really friendly and great experience

Bobbi helped us buy a couch today! Fantastic service, very helpful, understanding, and professional. He’s a great salesman! Thank you Bobbi!!!

Very helpful. Didn’t try to push more than we wanted on us. Great experience

Jenny was very professional when I came in with a delivery problem and got things figured out with assurance that my order was going to be on time. Great turn around and customer service!

Have not had the best experience with trying to get a bedframe returned that did not get delivered with the correct parts to put it together buy after a grueling month and a half Jarrell and Jenny got it all taken care of and with some weird turns got the frame picked up early. Thank you two for turning a terrible experience into something that is not so bad!

Jarell is so helpful.

Mr.Jerrell Handley was great very helpful. we had a few issues with our order in the store and he took great care of our needs. he was calm, patient and kind, we left the store me and my wife happy with the way he handled all the issues , if I were to recommend Ashley furniture to anyone it will be because of Mr. Handley , great job Jerrell keep it up, me and my family thank you for your services.

Bobby was excellent. He knew the products and asked questions to fit me in the right options. Pure professional and enjoyable. Thank ypu

Julie was more than helpful. We loved their vast selection of products and great customer service. Thank you for the great experience.

Excellent customer service by James!

A wide variety of furniture displayed in a casual manner.

Leilani was very helpful. The guy at the checkout was very helpful also, knew what he was doing.

This place has the worst customer service. I purchased a dining room set and was told that I’d get it the following week. On the day of the delivery I got a call from there customer service. ( my wife took the day off expecting the delivery mind you) I was told the item had been damaged and they would contact me within 24 hours. After a few days I went into the actual store only to be told that they could not do anything. That customer service would call me I then told them I just wanted to get my money back. The sales manager said he couldn’t that customer service would call. I left only to get a call from customer service to tell me I had to go back to the store to get my refund from them. So I did and the same sales manager tells me that he couldn’t do anything that I’d get a call so I explained to him that I already had a he call and they told to go back to the store he then became rude words where exchanged and threatened to 86 me from the store. A sales representative tried to de escalate the situation and the guy kept pushing the issue. Overall the customer service is the worst

They need to work with their brick and mortar stores to accept returns instead of making me pay for return shipping. $91 to return a comforter that cost $260. Ridiculous.

Ismael was awesome. Super fast efficient service

Jeanna was fabulous. I had a lot of issues with my online order and she took great care of my needs. She was patient with my indecisiveness and many questions. Left the store with a beautiful living room set that was exactly what I wanted. Every teammate in the store was helpful and friendly. Highly recommend.

Worst customer service ever. People who works at 82nd St.Portland store does not know how to complete order. You can not get hold of manager ever. You will receive wrong delivery with wrong size and will be given assurances that everything looks good but the reality is you will wait for your delivery and will never fulfill order completely. Never recommend Ashley to anyone because of service you will receive.

Ismael helped me and was very helpful. Thank you!

Ismael was the best super helpful helped me find exactly what I was looking for and the manager was great as well!!!

Easy, fast…comfortable experience. No pressure.

Gina was super extremely helpful and informative. Sofa and mattress will be back for dining room!!!

Great experience today purchasing new dining room furniture and mattress for the bedroom. Bobby was awesome to work with, not pushy or overbearing, was right where he needed to be to offer advice and direction. Thank you Bobby and team from the Clackamas Ashley Home Store, we will be back again!

Jeanna was amazing! 10/10 would come back and buy from her again. She was so sweet and didn't push us into anything

Jeanna delivered excellent customer customer service. She went above and beyond with all of the services that she provided to us. Her friendly personality and caring nature made this buying experience wonderful for everyone.

There website says they open at 10, but my first couple calls (after 10) said to call back during business hours. Not sure if this is incompetence or laziness. My next phone call I was asked to be put on hold after which I was hung up on. So I called back and was asked to be put on hold again, I said no as I didn't want to be hung up on again so they promptly hung up on me. Absolutely terrible customer service would, seriously consider shopping anywhere else first.

Took care of me on an internet price match Very good customer service

Kevin with the Crocs was super helpful!

Josh and Cory we're excellent really took good care of me

Ismael was very helpful in my search for a couch today. I appreciate his help.

Ismael - very friendly and knowledgeable. Made the process of buying furniture quick and painless!

Julie helped us pick an absolute gem for our new home. Not only was it comfortable but it was definitely a “Hot buy”. Julie was knowledgeable and very friendly to work with. I’m an online shopper for most purchases but there’s nothing like an in person shopping experience with someone who feels like a friend. Go visit Julie! :)

Jeanna La Valley was very knowledgeable and helpful in helping us make our decision on our purchase

Be careful about what you buy it won't look as good as advertised. Simple answer was "There is nothing we can do". I bought what they said would work. And it doesn't. I'd like to add pictures so you can see what I'm talking about

(Translated by Google) Ismael excellent service I recommend it. (Original) Ismael excelente servicio lo recomiendo.

Bobby had great customer service and assisted us in finding the perfect couch set for our home. I would highly suggest requesting Bobby when visiting the Ashley store.

Josh and Leilani did awesome Job! For purchasing our breakfast table. I highly recommend Ashley for home furniture. Thank you for the services.

Delivery rescheduled twice the first time with no notice and the second time 20 minutes from expected delivery time… this was after we were assured that delivery company was changed since the other company was doing horribly. I have little faith that our furniture will ever arrive at this time.

(Translated by Google) Very attentive and friendly and the sofas are of very good quality! (Original) Muy atentos y amables y de muy buena calidad los sofas!

There were three very nice gentlemen that helped me. This is the 3rd sofa I have purchased there. Great service!

Genna gave us really great service and helped us find the chairs to the dining set we were looking for.

I guess I didn't fit the profile while shopping for a couch so I walked back out.

I received excellent service. The salesman was very helpful.

Informative, friendly, Honest.

Walking into Ashley store to look for a recliner couch. Immediately got a smile and a welcomed sign from Ismael. He is awesome! He helped us to matching price with Amazon, answered all questions that I and my sister had, clearly clarified delivery and installation. Ask for Ismael! He will give you a fantastic experience and his best customer service. The minor issue was delivered. They gave a call to tell us that they are 15 minutes away from my location. However, I have to wait them extra 55 minutes without a reschedule call or notice of delay. I hope they can make it better in the future.

Awesome

Josh was an absolute pleasure to work with. He knew his stuff. Every question was answered and explained in a way that was easy to understand.

Beautiful store

Incredible service. Needed a dinette for Thanksgiving in a hurry. I was in and out in 20minutes with exactly what I was looking for. Delivery and setup scheduled the day before Turkey day. Way to go Ashley!!!

Ismael did an awesome job, he let us wander around the store by ourselves to pick out furniture. Worked very hard to get us to the best deal. I would recommend working with him at Ashley furniture.

Ismael was the best ! Very professional and helpful , gave me the best service. Now I have a new set of furniture. Thank you so much , can’t wait to come back again !

So helpful, Josh knew the Ashley catalog so well off the top of his head and was able to get us everything we needed. Will definitely go right back to Josh next time we come in.

I was charged 100 dollars more than it was listed on line at ashley web site.

Ismael great customer service

Bobby is fantastic!

Great bed shopping experience, Bobby was super helpful.

Ismael, was effecient, quick and almost telepathic. He was very helpful and didn't pressure or a thing. I am absolutely satisfied . Thank you for the excellent customer service.

Josh in Clackamas is 🔥. We got everything we needed with no pressure and honest facts!

Ismael was amazing. He helped us out with getting a coffee table in time before the holidays. Great service!

Haven't received our furniture yet but Ismael was very helpful, informative and not pushy.

I took my family in to the store and two employees helped us through the whole thing and we're very helpful

I purchased a furniture protection plan for my recliner. Within a year I started to have mechanical issues with the recliner. A technician came out and found the problem. He submitted it to Ashley. It has been several months with no response from Ashley. I will NEVER purchase anything from Ashley again. Very disappointed. Paid over $150 for a furniture protection plan which in my mind they are unwilling to honor.

Ismael !! Great guy ..easy to work with !! I’ll be back !!

Ismael was very nice and helpful with my purchases thank you

Leilani was wonderful to work with and her manager Josh great too. She listened to our needs and helped us with what we decided. She did not try to upsell and made the process painless. We will definitely go back when we need more furniture. Thank you!

Ismael was very attentive and helpful with our sofa purchase today, highly recommend!

My Girlfriend and I I used to walking in and being followed by sales sharks... Nope not this time Jeanna welcomed us in. Asked if we needed help finding anything particular. We told her what we were after. She pointed us in the direction. Gave us just the PERFECT AMOUNT OF SPACE. She checked in, answered all our questions, didn't try and push anything on us. We couldn't have asked for a more pleasant experience. Thanks Jeanna!

Ismael excellent service

I won’t EVER buy here again!! Upon walking into the showroom, you’re greeted with a salesperson who chats with you for a minute and shows you were things are that you’re looking for. Then they proceed to stalk you around the showroom because they’re your designated salesperson, I guess. It was annoying to me. Whatever, I got over it and found a couch that I liked, and I purchased it. Delivery was scheduled on Saturday between 2:45-6:45 pm. I had a feeling all day they wouldn’t show up, and sure enough I was correct. At 6:35 pm I called to see where the delivery driver was, and I was told they’re on delivery 14 and we were delivery 15. I was told the delivery was projected to be here by 6:50 pm. By 8 pm, I called again to see where my couch was and conveniently the store was closed. I stayed up late in hopes my couch would miraculously appear, but it did not. Why was I not called saying my delivery was running late?? I canceled my Saturday plans based on my couch arriving during this 4 hour window… I went to bed angry and woke up angry! I called first thing in the morning and my call was answered by a INTERNATIONAL CALL CENTER. I still cannot reach anyone directly at the store. WHERE THE HELL IS MY COUCH?!?! I WILL NEVER BUY HERE AGAIN!!

Ismael was so helpful, it was the best costumer service I've ever gotten. I came here for a couch at a good price and he gave me exactly what I wanted, and I am quite happy with my purchase and his attentive and helpful service!

Ismael gonzalez was really helpful and made the buying pricess simple.

(Translated by Google) Ishmael excellent (Original) Ismael excelente

Ismael was very informative. He helped my wife and I find a mattress we love and threw in a great deal on a recliner!

Wonderful customer service with our mattress and living room furniture purchase. Julie was very patient and informed about everything she showed us and when in doubt she went and looked for the information. Very attentive to what we wanted in terms of color, price and quality. We will be back for more. Thank you.

Jeanna lavalley has been our sales associate and helped us several times with our purchases. She is kind, informative, patient, and just all around spectacular!

Bobby was very helpful when I came in looking for a sofa. Very pleasant experience.

Good stuff

Horrible Customer service called local number who transferred me to a call center that repeatedly hung up on me. Was trying to get a warranty refund due to not using it after 5 years, the local store has to refund the money and will not respond. Total SCAM!!!!Won't be buying my new furniture from them this summer.

Thank you to Jereme and Jerrell for their customer service. You helped my Mom with her new furniture .

Ismael was very friendly & welcoming. Got a good deal on my dinning table & chairs. Will definitely be coming back!

Excellent Experience all around! The entire staff is professional, knowledgeable, and extremely helpful. Jerrell personally went out of his way to keep me informed about my order as he regularly checked in on my delivery date! Thanks Jerrell, you’re a good Dude!

AMAZING follow through and order processing with Bob, Jerrell and Lana!!!! In looking for customer service extraordinaire - ask for them!!!! We will be back!!!!!

Had the pleasure to visit and get treated with the best costumer service by Ismael. I'll be coming back with no doubt at all

Ismael was very helpful. We got a great deal on our furniture. Highly recommended Ismael.

(Translated by Google) Very good service. Ismael speaks Spanish and he helped us with everything. Very friendly at all times. (Original) Muy buen servicio. Ismael habla español y el nos ayudó con todo. Muy amables en todo momento.

(Translated by Google) Jerrell treated me very well and very kind (Original) Jerrell me atendió Muuy bien y muy amable

Bobby did a great job! He made our furniture buying experience so easy and no pressure. He was knowledgeable and didn’t even mind that I brought my kids! Thank you Bobby!

Leilani was very helpful and friendly. She found my table and chairs.

Ismael, was really nice, and so helpful to me thank you

Ashley has variety of designs for affordable prices. Highly recommend for anyone.

Bobby was super helpful in our search for new furniture

Excellent customer service. I was attended by Ismael, and gave me alternatives. I had a good offer. Thank you

Bobby helped me. Great

Jerrell and Jereme were amazing, friendly, patient, and professional!

Good quality furniture!

Quality and excellent stuff!! Highly recommend this place 👌

Great place to get what you want and good quality

I bought all furniture to my new home from here and I’m so happy about quality of there furniture and service

We received the best customer service experience from Ismael. Thank you!

We had a great experience at the Clackamas Ashley Store. We're new to the Portland area and had looked just about everywhere for bar stools. We finally found just what we were looking for here, with the help of Elena (who is wonderful, by the way). Great price and nice quality. The stools will be delivered tomorrow. While at the store, we also purchased some artwork that was part of a 70% off sale. So much accomplished in one place!

Great experience and good quality furniture. Kelly helped us found the perfect set for our new house and set up delivery to make our lives a lot easier.

Kelly was very helpful

Kelly was a delight to work with ! Very knowledgeable and helpful

Great customer service! If you need honest assistance and someone looking out for the customer, ask for Jim Berry. We were shopping for two chairs for my elderly mother and he was so helpful, trustworthy and willing to make things right for her.

My salesperson was friendly and helpful. She helped me find a couch that I think will fit my home perfectly.

Bobby, is very nice, he's very patient I am a tough sale, haggled him to death and he was still very patient and kind. Everyone was pretty cool.

James berry was great and friendly and patient . I brought Doris to the Clackamas store on her 98th birthday. We bought electric chair that fits her.

Price is high but service was great

We purchased a bedroom set from this sorry excuse for a business mid December last year. We were told it would be delivered in February 2022. Well, that date came and went. Then a new date in March. Then May. I went back into the store, no one had any answers when the bedroom set would arrive. Customer service is terrible! We were then told September 23rd. I demanded money back for waiting so long, they gave us $250 back. September 23rd came and went, no call to say it wouldn't be delivered. I called and they said October 9th, that day came and went, no delivery and no call. Then I called and they said November 29th. I stopped into the store today and they said they didn't know when it would be delivered, I guess Nov 29th was just another arbitrary date they gave us? I asked HOW do you NOT KNOW when the bedroom set would be delivered? It's been almost a year and they have NO IDEA WHEN WE WILL GET OUR PURCHASE? The supervisor was rude and unsympathetic. I asked how they can sell furniture that is on the showroom floor and then not produce the goods? For a year!? They were quick to take our $2k though! I asked about giving us the set on the show room floor but it was too big for our room (I had to ask, they didn't offer). I asked for a full refund and they gave back the money minus the $250 they gave back to us for having to wait so long, wow. I will NEVER buy from any Ashley Furniture store ever again. And, customer service in store are rude and unhelpful. And, how do they stay in business with such terrible reviews? I wish we had looked at the reviews before we stepped foot inside the store.

Very pleased with the mattress and couch I purchased. I previously bought a recliner at Ashley and feel they offer a good product and price.

(Translated by Google) good quality furniture (Original) Muebles de buena calidad

Beautiful store and great service!

Unfortunately can’t say anything good about the experience with Ashley from shopping to customer service it’s been a complete disaster. Recommend just skipping go someplace else and save yourself a lot of pain and hassle.

Won't refund my money!!! Original purchase date 6/18/2022. I verified with sales rep my couch, chair and ottoman were IN STOCK at time of ordering. After 2 scheduled delivery dates being changed, they brought a PARTIAL DELIVERY on 7/27/2022. No couch. The biggest piece not delivered. Chair and ottoman wobbled, neither sat flat on my floor. Under the chair the difference between chair legs was I could fit my whole hand palm down underneath a leg. Delivery guys tried adjusting and both furniture pieces still wobbled A LOT. I refused entire delivery on 7/27. Cancelled couch never received, got phone call verification on 7/30 entire order canceled and to expect refund 5 to 10 business days. It's 8/22, no refund, can't reach portland store, no reply to my email and now cust service tells me it's up to the store to refund my payment. I've disputed payment with credit card and I did not receive anything in exchange for payment. I've reviewed my sales order terms and conditions and am due a refund. I'm telling everyone not to purchase from them. Worse customer reply and service. Can't get a hold of, poor quality material worse service. Zero stars.

Gran variedad de muebles y buena calidad, personal muy amable.

Aqui es la peor compra que pude hacer en mi vida ya que los artículos llegaron dañados y fui a pedir una reclamación y nadie le importa nada lo peor de estos últimos tiempos no les importa nada jamás volveria a comprar nada hay 😡 nadie le importa nada asco

I had an outrageous experience with this Ashley Furniture store, and Ashley did not take any action when I informed them. There were two main things that went wrong with their service. First, our items were not delivered when Ashley said they would be. They were instead heavily delayed. We ordered a plethora of furniture from Ashley last month. One of these items was 6 chairs. These chairs were all supposed to be delivered together on 7/7. Only four of them arrived on 7/7. The other two arrived weeks later on 7/27. Second, once those two chairs finally arrived, they forgot to do the assembly of them. When they delivered it, they said the warehouse has to assemble it over there before putting it on the truck and that the delivery guys cannot assemble it. The warehouse forgot to assemble them. Now I have two chairs in the box with no assembly (picture attached). This was an unreasonable experience, and I really need Ashley to help.

I know the prices are tempting, but it's NOT worth it! I ordered an entertainment center in NOVEMBER, it's now the end of July. They have scheduled 3 delivery dates, I took the day off work and all 3 were canceled the night before. The unit was finally delivered today. It is damaged and included no hardware or door knobs. The delivery people said they were in the box but....nope. Called to complain and they swear someone will get back to me. I'm not holding my breath.

Terrible experience here. The salesperson sold me the couch and signed me up for the financing before checking the inventory on the item I wanted. After going though the lengthy check out process, it was determined that it would take 8-12 weeks or more to get the item and the salesperson said “sometimes they just don’t get delivered at all.” Poor sales and business management all around at this location.

I ordered furniture in November and still haven’t received one item. I paid thousand of dollars of my purchase out of pocket and was told I would receive my items within 12-16 weeks.. it is now July and they also let me know my order expired (whatever that means). I was also told when I made my purchase I would get a phone call for an update on my delivery every 2 weeks. I did not receive one phone call. After being told 5 different ship dates and then cancelling my order, I had enough. This store also has some of the worst customer service I’ve ever experienced, by people at this location and over the phone. Kennedy (who works at this store), was super unhelpful and didn’t seem empathetic. Ashley’s is shady and all these reviews speak for themselves. I would consider doing business else where:

They don't have wood rocking chairs

Please make yourself a favor… Do not buy anything from this store. Employees have not idea on how to place the orders correctly. Wrong item we’re delivery. Customer service? Forget about it!

DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!! We had the worst experience, especially with this specific store. We ordered a lot of furniture, over $7,000 worth. We were told that we would have the majority of our items by the following week. We kept getting calls saying it was delayed and after four weeks of this we decided to cancel our order after only receiving one item that we purchased. After fighting tooth and nail we got the orders cancelled and got a refund for the items we never received. Now MONTHS later they are calling us saying we received items that we never received and saying that we owe them over $1,000 and if we don’t pay it we will go to collections. They have HORRIBLE customer service and are terrible to deal with. We will NEVER buy anything from Ashley Furniture again.

Jeana has taken care of our furniture needs twice now and is always a pleasure to work with. She is friendly and professional. The store has a great selection of furniture and accessories.

If you want to feel ignored and unimportant that is the place for you. We came in on Sunday, walked around for more than 30 minutes. Some Associates were chatting, some on the iPads, some assisting customer. No one greeted us, no one offered their help. I went to customer service to ask for help.

The customer service in the store is great. We bought a sofa a few years ago and had a great experience so thought when we needed to furnish our new home we should go back. We thought wrong. First, we ordered a bed online after we couldn't find anything in store we liked. It arrived damaged and Ashley customer service asked us to send photos. We did and they said they would send replacement parts and we could dispose of the broken ones. Then they shipped an entire new bed and sent UPS to collect the damaged one, after we disposed of the packaging and broken parts. We refused to accept an entire 2nd king size bed, especially when I saw they were charging us for it. After a couple months of back and forth we did get a credit for the broken bed. We also ordered a table and 4 chairs, in the store. The table arrived damaged, they sent a tech out a few days later and he fixed it and did a great job. They only delivered 2 chairs with the table. The 3rd chair came about about 2-3 weeks later, the last one took another month after that, and it was also damaged. I've had this table for about 3 months now and the finish is already peeling off on the top! It looks terrible and I regret purchasing it. We ended up canceling our other orders after huge delays in delivery and the headaches we had with the table and bed. I still love my sofa but the rest of the furniture isn't nearly the same quality and their warehouse/delivery logistics leave a lot to be desired.

I personally stopped in and spoke with the manager of this store who told me his name was Aldi. After I learned that my daughter and her future fiance's couch which is broken was delivered only 6 months ago. He told me that a repair technician would contact my future son-inlaw to schedule a repair No one called. I called the warranty repair line but no one answerd it within 15 minutes. The quality from the outside looks good but the arms under the padding are very cheap cardboard or something similar. See attached picture.

Do not! I REPEAT do not purchase ANYTHING from this company and this location specifically! My spouse and I purchased a bedroom set back on the 11th of January 2022 and were told to expect 8 to 12 weeks to receive our purchased items which totalled nearly $4,000. It is now the 19th of June (over 6 months later) and I have YET to have ANY of my phone calls or emails returned?! What kind of company operates like this? I've just recently come home on my break in between fishing in Alaska and I went to the 82nd street location to talk to an Ashley Associate or manager and all they did was refer me to an HR representative that could only tell me " I can't get ahold of anyone in the warehouse to find your products because it's a monday.... I will send you an email once I find something out"?? It has been nearly 2 weeks since that?? To any consumer contemplating buying anything from these guys I HIGHLY recommend exploring other options unless you are content and fully prepared to wait 6 months plus for your products and want 0 lead way and help from any Ashley Associate

My 76 year old grandmother needed a new bed. We called before we went to see if we bought a complete bed would they haul away her old one? They said yes absolutely 💯. So we go down and we started to look at beds. We asked the guy if we purchase this bed you will take the old one right? He said " you know it's so weird you are the second person to say that today but it's not true"...moral of the story we went all the way down there for no reason. Get it together please.

They were friendly and had a good inventory.

I don’t recommend this place to purchase furniture I been trying to Contact them they make you wait 300 Hundred call to be able to spoke with them. I will give them 0 starts.

I don’t recommend!!!! this place to purchase furniture at all they give you a delivery date and they keep changing the delivery schedule.

We got a confirmation text on the 10th of June that our couches would be delivered on the 11th, 7:00 am-11:00 am & NOW at 10:40 you guys say you will be rescheduling until the 13th. After I had to take the day off & get rid of our old couches. I can’t just get days off. NOW I HAVE NO COUCHES FOR TWO DAYS for my wife & toddler daughter. Worst experience ever!!! Do not buy unless you are willing to wait days, maybe even months. I canceled another couch that took 6 months over the time frame they gave me!!! Worst business.

Updated:Dear Company responder- no, i have NOT recieved my items. Earlier this week I called and AGAIN scheduled a delivery, to occur tomorrow, Sat 6/11/22. It's been canceled. Again. And I was AGAIN not informed. I found this out because I had to call the scheduling center to look into it as i did not receive the promised email 48hrs in advance, to let me know what time frame to expect delivery. This issue is NOT fixed. I am shocked at the terrible service i continue to receive. ................ Furniture delivery canceled at the last minute 3 times, yes THREE times. 2 of those, I wasn't even notified of ahead of time. ....i originally ordered these items in September 2021....9 months ago.

Very poorly staffed, Only 1 customer service worker that can actually handle your request whilst the rest of the workers (2 other people) are just talking. I understand why they can’t help us in the customer service side of operations since they haven’t been taught but why is there only 1 customer service? When buying furniture it’s common sense to have customer service be more popular then actual sales persons due to furniture intel. Make a better algorithm please I don’t want to wait another hour here

Ashley furniture! Get a new delivery company!! How are you going to make someone wait 6+ months on their furniture have me put off my trip for an extra week because I've already waited so long on this delivery then call me the morning of the delivery an hour before its due to tell me that it won't be delivered. I'm pretty sure I couldn't cancel within up to 24 hours how is it you guys get to do this to people. This trip isn't pleasure this is work! This is meetings with my lawyer! Let this be assured you haven't heard the last from me!!! Update June 26th 2023 I requested within my warranty to have my table fixed that literally started to peel at the top of the table and bow up! I was denied help to fix my table that I was told is so sturdy and basically indestructible will hold up while having kids and a husband and hasn't even lasted a year!! Want to know why it's falling apart less than a year later?? Because the whole thing is made up of veneer and particularlboard!!! That is not what it claims when you buy it! I have furnished my whole house several times with Ashley furniture not to mention gifts for family members... never again!! I feel like a fool! Take my warning and run! By the time you're done spending you can get quality furniture from someone who handmade it and will match your design!

Great in the store but 2 hrs to talk to some one in customer service is unconscionable

Large selection, good sale prices, helpful staff

Very poor customer service , I purchased a recliner power sofa around Jan and it is damaged while delivery but their warranty was only 3 days after delivery. We have to purchase a protection plan it sucks .. The store customer sucks they keep on saying the replacement order will deliver soon and dates always keeps on shifting and yet I didn’t received my replacement order. Pin points : to get hold of customer rep you should wait for at least 2-3 hrs for sure and customer service and store customer service doesn’t align at all. Highly recommend NOT PURCHASE ANY GOODS

DO NOT BUY FROM THEM UPDATE: we have not had the furniture for 3 weeks and we STILL have not gotten a refund. Ashley is NO help. Bought this set for nearly $2,000 because it was promised to be delivered and put together a couple days after we bought it. The outsourced delivery company delivered it with missing parts. The 833 number is NOT helpful. The delivery driver didn’t speak english so he couldn’t communicate with Ashley what was missing. They couldn’t make a claim without knowing what was missing. The ONLY solution was to refund us the $199 delivery fee and then make us wait weekSSS for their person to come and assess what is missing. Quality is great but not worth the customer service experience. To top it off the two people behind me had damaged furniture and missing pieces as well. Not worth having parts laying on your floor for weeks. Update: part won’t be in for 3 months and the email blow doesn’t help. Ended up returning the table and chairs.

Absolutely terrible experience. I was delivered multiple wrong pieces and have been trying for almost a month to get Ashley to send me the correct piece. Someone in customer service literally told me, “Oh you will probably get burned on this one” because the order was incorrect on their part. So frustrating. Can’t even get anyone to answer at the store. The number goes straight to the entire Ashley customer service que and I was 320th in line…….. not worth the headache. Never buying from here again

They were unable to help with my request for ordering on west coast to deliver on east coast, but did help me with questions, showed me sturdy sets, and tried to help as much as they could.

Nice furniture,but must ship for $69.00 fee for a cheap crummy mattress,Amazon has it the guy told me horrible service.

I ordered a dining table from this store and they shipped me a crack table , I ask them for an exchange they said to talk to customer care , so we wait for them to call they never call us, we would like for an exchange or at least our money back, they shipped us a crack table , I mean who does this kind of stuff? Where the honor in doing business? Highly not recommend very bad for business. Cases number 06077420.

We had a couch ordered that they INSISTED would be here by the 8th. We called the day of to find out they had issues and we weren't getting it until the 11th. The 11th came & we found out our order got cancelled without our knowledge then they said the 20th. Now it's the 24th and we still don't have our couch. 10/10 DO NOT RECOMMEND. Now I can't find my order when I call and have to go in again when they open. DO NOT RECOMMEND ever.

I purchased majority of my furniture and the furniture insurance from here. I filed a claim for my table that was damaged. The insurance confirmed my damage and approved my claim. They cc me the confirmation number and approval that they sent to Ashley furniture. For some apparent reason Ashley advised that they did not have anything in their file. It’s been almost two years dealing with them trying to receive my table. The insurance company even conference called this Ashley furniture and they advised don’t have anything to do with it, to call corporate. The corporate office has yet to call me back after calling them everyday. I will never suggest any Ashley furniture store to anyone. Their customer service is atrocious at best! They clearly only care about customers when they’re giving them money.

I purchased almost $2000.00 worth of furniture in March. A couch, a table set of 3 and two lamps in store. The staff was friendly enough but getting my furniture delivered is another thing. Almost a month later I finally got my couch and lamps. And although the website says my tables are in stock and deliverable, I just received a new delivery date for the end of May! I can't use the lamps because I don't have the tables to set them on. Customer service is a joke as is receiving my complete purchase. They took my money no problem but getting my furniture to me is another thing. Bad on you Ashley Furniture!

This is the worst experience I’ve had with purchasing furnitures. Our partial delivery was supposed to come 04/11/22 but it never did. No one bothered to call us to tell us what happened. We’re called Customer Service (CS) many times. They kept saying someone will contact us within 24-48 hrs to reschedule. I also called this store 2 times, I waited on the phone for 45 mins one time and 1hr for the second time but no one answered. It’s been 9 days and we have no clues when we’re gonna receive our furnitures. We’re paid 5k for everything. We should expect a better service from you. I demand Ashley Furnitures to contact us for our delivery. Sales order: 300252930.

Absolute worst experience I have ever had. Initially had high expectations but at this point I'm over. I just called and after 10min of holding it told me to call back during normal business hours which happens to be 7am to 7pm mon-fri I'm writing this right after that happened.... It's 5:15pm on Friday 4/14. Thankfully I write everything down I had to call their corporate office and and they couldn't even get q hold of them. Going on a month and a half waitinf on deliver. I'll try and keep updated. Anyways it's May 26th now still haven't received my order I just want my money back at this point PLEASE DO YOURSELF A FAVOR DO NOT BUY FROM THIS COMPANY IT IS MISERABLE... I have also made two more calls they said they were going to email me for a date and time and they never did. So I'm back to calling them again I don't know what's going on with this company but there should be a class action lawsuit against these folks for ripping so many people off all with the same reason..

I have waited over 7 months for a couch and ottoman! After the poor service provided by customer service I will never order from this company again. I've had to talk with customer service 3 different times and they couldn't get the home store where I purchased the item to call me back to set up a reimbursement.

Their furniture is garbage!! Way over priced

I do not recommend buying from Ashley, the customer service is horrible. Their delivery service ridiculous. They are very unreliable, unprofessional, incompetent employees. Save yourself the hassle and trouble. Buy your furniture elsewhere....UPDATE, I was told 2 weeks for my refund, here it is 4 weeks later and still have not received my refund. The irresponsibility, lack of customer service is beyond frustrating. This company is fraudulent and I am contacting my lawyer to file a lawsuit. COMPLAINT HAS BEEN FILED WITH THE ATTORNEY GENERAL. THIS BUSINESS REFUSES TO GIVE ME MY REFUND!!

Don't go to this place. You're better off going to iKea. Took four months for only two items to arrive. Ordered stuff in October 2021, and till this day, April 2022, only two items has arrived. When I went to cancel, had to wait over an hour. Customer service had to ask other customer service because they didn't know how to do a refund. It was understandable the first time because they were a new employee, but it happened every single time I went there. I went there three times. Not worth it.

Worst customer experience ever. Do not order furniture from here, if you do expect 6 months or more for your furniture, they will tell you 8 to 12 weeks and that is the farthest from the truth. I will never buy ANYTHING from here again. I got a refund and went elsewhere and got my furniture in 2 weeks.

They have rescheduled my drop off for bed almost 10 times and never comes or get confirmation. Called into the customer service and they say they re order it but never send confirmation so when the day comes they are making you reschedule again. The one time a delivery did make it , they sent the wrong thing and making it another longer process then needing to be. Save your self time and money.

I was happily assisted with my mattress sale by Maddy and Brandon sales manager

We ordered a sectional that comes in individual pieces in October for somewhere around 3k.... They delivered 4 pieces about 2 weeks later, and said the other 2 would be delivered in 8 to 12 weeks... It is March... 5 months later and we have had pieces of a sectional in our living room with wires scattered everywhere for months longer than we were told. We have had delivers scheduled and canceled twice. We have called 4 times only to be told to wait longer. The last time the lady said she would have someone call me back within 48 hours, and no one ever called. Our new puppy chewed through one of the exposed wires so one of our brand new recliners does not work now. I am so disappointed. The lack of communication has been ridiculous! I get that the pandemic has slowed things down, but be up front with your customers. If it's going to be a really really long time tell them that. Don't just lie so you can get your stupid commission. We can't help but wonder if they are still selling people this same piece with the same promise lying to them too. Run.... don't buy here.

One of the worst places to buy furniture bought a bed and delivered the wrong one told me they was going call me in 2 days for an update and till this date I haven’t got anything. Customer service is a 0 they are very unprofessional and don’t know how to treat there customers please don’t shop here

I purchased a couch and mattress from Alyssa at Ashley Furniture on 82nd, and I was very impressed by Alyssa's customer service. I spent a long time in the store and Alyssa helped me find what I was looking for and was supportive of me taking the time to find exactly what I wanted. I also appreciated her calm, un-pushy demeanor, and she was flexible in helping me stay in my budget yet still find excellent furniture. I would love to buy from Alyssa again for any future furniture needs I have!

Uhg. All the reviews are true. Avoid this place.

Salesperson James was very engaged and caring. No hard sell for items we didn't want. Purchase was smooth with no unexpected costs. Now if only our furniture didn't have a delay getting to us....

Maranda was professional, prompt, and treated the customer really well. She found a price that was a win-win for the company and the consumer.

If you don’t want to be sick waiting for your future please don’t buy at this store horrible customer service and I’m still waiting almost 6 months for my future , I have to ask for my money back please don’t buy at this store also if you don’t want to wait for hours in the phone asking for your order

If you can wait 10 months to get your couch, then shop there. We shopped July 25, 2021 and STILL have not received our couches. The latest date is now MAY 2022. Supposedly they design and manufacture their own product and ship them with their own fleet. HOW CAN THEY DO THAT AND STILL HAVE NOT DELIVERED OUR COUCHES??? Ridiculous! Shop somewhere else. I am still on hold as call number 94. Can't get any help, any service, any new couch. Awful! Now I am caller 98. Hanging up. Unbelievable!

I requested a refund for a purchase that was backordered and never delivered. I have left numerous messages and sent multiple emails with no response. I am now entering week 3 of no refund and no update from the store. I guess this store’s management believes it is ok to steal from their local consumers. Buy at your own risk!

If I could give a zero I would. Canceled delivery items beginning of November. Was charged for half the items 2 days after I canceled them! Its been 3 months now and I still don't have my refund! The store never answers their phones, or emails when I call and someone at customer service always says they've taken care of the issue and they haven't. No one seems to want to take initiative and responsibly and take care of the customer. Would not recommend shopping here or at any Ashley furniture store.

Spent $209, got a bed and 3 chairs 👍

I was ready to walk out, thinking the prices were beyond my budget before Stephen walked up. He informed me there was a half-off sale occurring, which got me to stick around. Then he was patient in leading me around the store until I found the perfect couch for my needs and budget. The sales process was simple, and I never felt rushed. Well done.

Going on 6 months of rescheduled delivery dates and no calls informing me when/what delays are occurring. I have called to confirm the delivery dates still stand and each time I get a new date. I ordered this sectional in AUGUST with an October delivery window but now I can expect to get it in FEBRUARY or MARCH and that’s only if this new delivery estimate stays and I have 0% confidence in them so I expect to get this couch 1.5 years after I ordered it. The waits are insane to talk to customer service (because I’m sure I’m not alone) and if you’re disconnected, do not expect a call back. You’ll be getting back in the 2-hour queue.