Ashley | Portland, OR 97217

Ying Tao gave outstanding service. She made our experience special.

The sales people at the store are very helpful picking out the furniture. It's the customer service after the sale that is the problem. One of our pieces was damaged during loading of the truck. The customer care team took weeks to contact us and give us a new delivery date. We received a new delivery date and they never showed up. We will never purchase from them again due to the customer service after the sale from Ashley corporate Customer Care.

Purchased a bed frame from this location and the original delivery date was confirmed and then pushed back by them for not having the headboard for our bed frame. The delivery was rescheduled and the delivery driver and assembly team showed up saying the legs for the frame are missing and they will have to come back tomorrow to deliver and assemble. This whole process has been extremely unprofessional and inconvenient; I would not recommend buying furniture from here. As our purchase has been delayed multiple times for an array of reasons.

We ordered several pieces of furniture from this store totaling near $10K and have had nothing but problems with the delivery/process some items arrived damaged, one was not even the right item, nobody on the delivery team spoke English it took multiple phone calls to get things rescheduled for delivery now today I got an email stating that “we hit a snag with your order” and asked me to select another delivery date but the next available is another month out and it’s already been almost a month since we purchased our furniture. At this point I think I will cancel the whole order and return the stuff we received. The last time we bought from Moore furniture and did not have any of these issues

Please avoid shopping here at all costs. Worst customer support, zero accountability when it comes to delivery, and terrible quality of product.

Purchased 5 pieces of furniture in-store on January 30, 2022. Today July 7th, 5+ months later, our last piece of furniture delivered...in a box, unassembled. We NEVER expected to wait this long for our furniture and definitely didn't expect to put together our furniture from a box. We have 2 unopened boxes from Ashley, our TV stand and fireplace insert (delivered in March) that we are expected to assemble. Never again. I will never purchase from Ashley again.

ZERO STARS should be an option- 11 (ELEVEN MONTHS PEOPLE)for my table - FINALLY scheduled delivery for today - confirmed several times over 2 weeks - had movers come in to make room for it - I get a call AT NINE AM it won't be delivered - nobody can find my item - might be on a truck might be in the warehouse- spoke with customer service twice - no resolution hopefully they will find it sometime next week - to say this has been a disappointment is a tremendous understatement- DO NOT PURCHASE ANYTHING FROM THIS STORE.

These people are outrageous, I went in and bought furniture from them i was told the delivery would be free. When they gave me the invoice to sign they charged me for the delivery, then the sales lady said the amount of the delivery will be given to you in form of a gift card when the furniture is delivered. The furniture was delivered and no gift card. I called the store manager and he said i would be getting an email within 3 weeks of delivery. Its been 3 weeks now and i have called only to find out now they will send me a gift card for my "free" delivery after 6 weeks. What kind of messed up scam is this. Dont purchase anything from this company i doubt ill ever get my money back from the so called free delivery. Do they think this crazy way of doing business makes their customers want to come back? 11 weeks later and i still dont have my money from the shipping charges.