Ashley Store | Portland, OR 97217

Ying did good job. Thank you for helping us.

Ying is fantastic and helped get every available discount. Were very pleased!

Thanks Joy, You were a great help!!!

We purchased a couch/chaise, matching chair, rocker/recliner, and rug for our newly remodeled kitchen family room. The couch and rug were the only items we saw in person. When the furniture was delivered (the rug was a week behind), we could tell that the chairs were too big for the room. However, we had never been informed that the furniture could not be returned once we accepted it. So, we wanted to take a day or two to really decide if it was too big. The delivery team did not say anything about us not being able to return anything once we signed for it, or we wouldn’t have accepted the two chairs. On Tuesday, three days after the delivery, I called to say we realized the chairs were too big for the room and could they be picked up when the rug was delivered. The Ashley representative said “Didn’t your salesperson tell you they could not be returned after you accepted them?” I told him no and neither did the delivery team. He wouldn’t budge. My husband called the store to speak to the salesperson and was referred to another department. He explained the situation to them and they said they would check on this and get back to us and never have. We contacted them within 72 hours of receiving the furniture and I feel this practice is deceptive and unacceptable. We will never be purchasing from Ashley again.

Ying was a great help while purchasing our new rug.

Shopping experience was easy and informative. Quality of the furniture is well worth the price. Ying was super helpful - would recommend

Joy was fantastic and very helpful.

2 weeks wait on update regarding return/exchange furniture piece. Never heard back from them. Is that so hard to call and to give us an answer?

Due to travel issues, thanks to Steve I was able to handle my purchase over the phone. He was very friendly, very helpful, and understanding about what happened at a different Ashley's. He is who I would go to for any future Ashley's purchase.

Great customer service. Ying did a great job helping us find a new couch.

Joy and Marta were a gem to work with! We got a mattress that is right for us and not just about making a sale. Such a positive experience!

Horrible delivery. Even worse customer service. I couldn’t reach a person in the US that would help resolve the issue. Will never buy from Ashley or recommend them. Buyer beware!!

We bought a couch and was told it would be delivered on a Wednesday to our house in Lincoln City, 1 1/2 hours drive. They never showed. Never notified me. Said they decided to stop delivering there. Cost me $ and time (missed my daughter's graduation). Don't plan to shop there again.

Marta was fabulous! She spent so much time making sure our order was correct. She can multitask like crazy! Thanks so much!

We purchased a bedroom set in Early July. We were told there would be multiple deliveries and the last item, the bed would come in the beginning of September. There was no mention the bed was a brand new/never been shipped before item in the collection. We received all the other pieces as promised but the bed delivery date keeps getting pushed out. Nearly 4 months after paying for it we still don’t have the bed and have nobody can tell us with certainty when it will come. And despite several requests to speak with someone in management nobody has called. Customer service is very disappointing all the way from the sales person that sold us something that was not available to the market yet to the customer service staff we have spoken with several times to try to get more accurate order status information.

Delivery did not follow instructions. They got to the road (outside my apartment), took a pic of the apartment name and said there was no one home. Dispatch was rude. That’s what you get when you build a business and give your buddies a kick back to deliver to deliver at an extra cost to the clients. Anything small you order they want to charge you a lot of money. I hope you shut down one day!!!

Amazing customer service helping us make a great choice from their selection.

Love the couch, customer service is subpar. They sent the wrong couch and it took another 3 weeks to get the right one. We were told that we might have to pay more for the correct couch to be delivered, which makes no sense because it was not our error and we had called multiple times to confirm it was the correct couch. Additionally we were told that we would receive a call back, once more information was collected and when the new delivery date was confirmed, as guessed, there was no call back, and again we had to call to track down the updated information. Never tell someone that you will call them back if you cannot 100% guarantee it, it is bad customer service. Being someone that comes from a customer service and sales background, I know that there are simple systems that can be put into place to prevent these issues in the future.

Ying did a amazing job answer all my questions can wait for my beautiful furniture Thank you Ying blessings

Kevin Bryan was an excellent sales representative. He was able to satisfy our shopping list for my granddaughters rooms, living room, and dining room. He was patient with our need to take a lunch break before finishing the last room. He went out of his way to ensure we were happy with our experience.

Joy was very helpful

Joy was awesome! Works hard to get the deal sealed.

Ying helped us get our new couch, she was very kind and helped us even though we were indecisive but we found a sectional we liked.

Ying was super informative and helpful! Helped us make the right choice for our home!

Ying was super helpful and informative and made the process so simple, from making color and comfort selections for our lifestyle, confirming availability of pieces, checking out and scheduling delivery!

Ying was very helpful and attentive and made it very easy to find the perfect couch for my home.

Joy was helpful and nice. She helped us right away.

Joy was very nice and walked us through every step making it an easy process!

Joy was a joy to work with! She was patient with me while I took my time. Friendly service and was helpful in finding other options if what I was looking for wasn’t available. Thanks for your help Joy!

Antonio was amazing! He was patient as I struggled to make a decision. He was very knowledgeable about his products. It was a pleasure doing business with him!

Antonio was great. He was patient and helpful without hovering. Easy to talk to and very knowledgable about the products and processes. Ashley fan because of him!

YING IS AMAZZZZINNNNGGGGG!!!!! Sweet funny and very helpful!! I’ll be back to purchase my bedroom set from her!!

Needed a bed set and Ying made it effortless. She was very informative,kind and helpful. Would work with her again!

Was grateful for the help of Deanne and Ying at the only local store left in the Portland Metro area.

Joy helped us to the beginning of looking furnitures up to the end of buying the furnitures we want. Martha and Lana has helped us to all our transactions and satisfied with their service. We appreciate and thankful for all their help.

I just want to appreciate Joy, Lana and Marta for their generosity in helping me and my partners get what we want, you guys are Amazing 🤩. Me and my family are very grateful for your help. Thanks a lot and bravo to you guys….

Great job! Very helpful wirh iur ourchase of a dining room set. Joy and Katie were awesome and made our shopping experience easy and fun!

Kevin Bryan did a wonderful job explaining everything and helping us find the right couch for our new home!!

Great service, Ying was very helpful and accommodating in furnishing our apartment

Ying was very helpful with our shopping experience.

Great selection of frames, couches chairs and dressers. Ying was great at walking us through the finance options. No interest promos!

Joy at Ashley was fantastic. Super helpful!

Ying was a great salesperson very knowledgeable and fun to work with. So excited for my new chair.

I had an excellent experience at Ashley's Furniture store today. The staff were incredibly helpful, especially Marta and Alejandro, they went above and beyond to help me get exactly what I wanted and needed. Ashley's has a great selection and no pressure service! I will definitely be back for any other furniture needs. Highly recommend!

Amazing service!!! Thank you to Kevin for helping us purchase our first new couch!!!

ying was kind and helped us

Miss Ying was very helpful and a great salesperson’s! Ty Ying.

Ying was very nice and allowed us to browse without pressure. She checked with me but let me look around without pressure.

Ying was very kind and helpful.

Ying was the best! Took time to explain ! Awesome team!

Ying was really helpful and quick!! She was attentive throughout the entire process, regularly checked in on us, and made sure we were checked out smoothly.

I had a positive experience shopping here today.

Joy was very helpful today in helping show all available options and helping offer the best deal. Highly recommend!

Antonio and Katie were awesome!!!!

Love the furniture! Very easy and great customer service with the help of Ying!

This was a super easy experience. We were greeted at the door by Joy and she was wonderful. Showed us what we were looking for without hovering so we felt at ease to test. Once we were ready she was super friendly and explained everything to us. Overall the best furniture shopping experience so far.

Wonderful customer service provided by Ying. Very helpful!

Ying was incredible! She helped us as soon as we walked in and made sure we got the best deal. The Portland Ashley store is lucky to have her!

Joy was so helpful!

Ying, very professional, didn't over sell. Quick and easy to work with. Would go back to her again.

We had a great experience purchasing out living room set. I love this store.

Ying was very helpful, kind and patient. We went in not really knowing what we wanted and she gave us space to roam around. Once we selected our piece, Ying helped set up the sale and delivery quickly.

Antonio was fantastic! Great customer service

Joy was a joy to have help us with our furniture shopping.

Joy was grate! The schedule system they use for this is ass! I have been waiting now almost two weeks for my couch to be delivered! I would have saved my time and went some where else had i known what shiity delivery system they use.

Ying was fantastic! Attentive and not pushy, efficient and friendly- very welcoming and very happy with our purchases!

We went to Ashley for a single cabinet stool and two bar stools. We immediately found a cabinet stool that was perfect for our needs, and some possibilities for bar stools, but we were told that nothing in the store is for sale. Everything is ordered from a warehouse and shipped. We decided to order online, since the delivery was faster and cheaper, but the cabinet stools are only sold in pairs online. We were told that we could buy just one cabinet stool, but we would need to return to the store to order it from there. We returned to the store to order the $80 cabinet stool, but we were told it would be $99 delivery, so it would actually be cheaper to buy 2 online! While there, I measured the barstools that we had already ordered online, just to find that they are shorter than the dimensions posted on the website, and will be too short for our bar. The sales rep found a way to deliver the cabinet stool for $50, so the $80 stool will actually cost $130. We look forward to the delivery of the cabinet stool, but the bar stools will almost certainly need to be returned, since they will be too short. Why have a physical store if nothing is for sale, and it's cheaper (and faster) to buy directly from the website? And why have a website, if your products don't match the descriptions online? Overall, a very frustrating shopping experience. Update: The bar stools arrived, and sure enough, they are too short for our bar. Now they want me to pay for shipping to return them, even though they were misrepresented online. And I was also told the counter stool that we ordered directly from the store, but paid $50 to have delivered, is not returnable. All sales are final! Ashley seems to be doing everything they can to go out of business, and I wish them the best of luck with this endeavor!

Joy did good but she was talking so much. We couldn’t even talk. She pretty insist to give her a 5 stars right away also she said the furniture she order for us will be delivery and also assembly but they didn’t assembly they said they never do in that kind of furniture and sales person should know that! That’s the reason why we bought the dresser but we needed to assemble ourselves

Joy was very patient and helpful in our quest for a new mattress. She informed us of our options and had us try every mattress which helped us in our purchase decision for our daughter’s new mattress set. Thank you, Joy!

Joy. She was very helpful and ready to answer all my questions.

Joy helped us and she was very informative!

Joy was awesome, she does a great job helping out find everything we need.

Joy was so helpful and informative!

Joy was very helpful and friendly!

Terrible experience. We have shopped at Ashley's online store multiple times, but this was our first time shopping from this store. We bought outdoor furniture for eight people. They charged us for delivery and assembly. The furniture was supposed to arrive today, and we took the day off work to wait for it. We were given a four-hour delivery window. After three hours of waiting, I checked my phone at 4:10 PM and saw a message at 4:02 PM stating they had arrived at 3:59 PM and needed to leave for their next stop by 4:14 PM. I called Ashley, and my husband went to the door. A very rude and aggressive man shouted at my husband that he wouldn't deliver the furniture because we didn't open the door. He yelled for five minutes! We checked our security camera and saw that the delivery person barely touched the door instead of ringing the bell. When I contacted Ashley, they insisted they had delivered it and we weren’t there. I explained that he didn't ring the bell, but they said they could deliver the furniture next week. I have one question for Ashley: If you charge us for delivery and assembly, how do you expect to move our furniture to the backyard and assemble it in just 15 minutes? It would take at least 30 minutes! This is clearly a management issue. Terrible experience! We are returning the furniture and do not recommend shopping at this store.

Awesome job David, thank you so much.

Joy was very helpful when finding the bedroom set for my new home

Terrible experience with buying a sofa. Waited too long for delivery. Delivery was terrible and they were rude and destructive in my home. I’ve called multiple times and each time they want me to do something else then wait for someone to call back. Same scam most places do,… make you do so much and wait you out so you give up. Terrible experience and I will never buy from them again nor recommend them. I had to give one star in order to submit but this deserves zero.

We’ve had a lot of retail experiences but tonight was one worth sharing. In need of a few furniture pieces, we stopped at Ashley to buy a few items since we sold most of our furniture with our home that we just moved from. Our sales associate, David, is one of the best customer service individuals I’ve experienced in a long time. Very attentive to our needs. Great listener and knowledgeable of the products. His style of communication would work well with many people. Definitely a star on that team. His colleague, Marta, offered some advice on one of the pieces and checked on us during our shopping time. She was personal and in tune with us as customers. If you need to buy any home furniture, I’d definitely recommend seeing David at this Ashley location.

Joy was an amazing salesperson. She made us laugh so much and did a great job selling us a sectional

Joy was fantastic! She helped a ton with finding a great couch

Antonio at Jansen beach was awesome! He was very patient.

Joy was great!

2100 reviews at a furniture store is hard to believe. Ashley is 100% buying fake reviews. We ordered furniture to be delivered in two weeks. Turns out the two weeks is now four weeks. No reason why. Good thing we paid for shipping. Call to talk to someone and left on hold forever. We will not be doing business with Ashley in the future. Update: it took 6 weeks and too many phone calls to get our $700 back for a piece of furniture that only existed on the internet. Severe breakdown of communication between customer, store, and corporate. I'm glad it was only $700 and not $7000 Two thumbs up!

We were really excited to have found a new bedroom set but have been less than impressed with delivery. One piece we noticed a corner was damaged. They sent a technician who has ordered a replacement but it is going to take two weeks to get a replacement. The tech said the third party delivery company always damages at least one piece. Additionally, we ordered a new box spring for our king bed which is two twin size box springs. They sent a queen and a twin which I sent back on the truck. I was told we would have a new delivery date in 24-48 hours. It is a week later and I have called three times just to be told they can't send me new ones as the ones they originally sent are still on the truck. I asked to speak to a manager last time and was told they were in a meeting and I would get a call back that day. I am still waiting for a call back. We are starting to wish we purchased from another furniture store. The post purchase customer support is very frustrating and less than helpful.

Joy was very helpful.

Joy was great!

We were greeted as we walked through the door by Joy who helped us immediately find the couch we were asking about. She was extremely helpful and clearly answered all our questions even finding an answer from another colleague when she wasn’t certain of the answer. With her help we found a recliner and couch which met our needs. It was an excellent buying experience.

Great experience!

David did a great job for us today! He was informative and answered all our questions, showed us a variety of options, helped us figure out what we wanted, and all without any high-pressure sales or trying to “up” sell us. I’d buy from him again!

Joy was very helpful and made sure to tour the store when I had a question with me and even a second time to make sure I was happy with my choices.

It was great experience working with Joy on buying furniture

Ordered the furniture I wanted with Joy for around the price point I was comfortable with.

Joy helped us. She super friendly and helpful. She did her best to get us what we wanted at a good price.

Joy was fantastic!

Joy help us buy a bed set. Very friendly!

Joy is a very good sales woman! She helped us buy our furniture. She was very kind and sweet.

Joy she is the best

The worst. Items arrived damaged, return policy is a mess, customer service is awful

I walked in the store and David Bell was on his feet smiling and welcoming me in the store..He showed me many living rooms, but I asked where’s the leather furniture. David walked me over and he made the sale. I’m a happy retiree. Ms EttaPDuncan

Joy was very helpful in finding the right couch.

Joy did amazing and she is the best person to see at Ashley!

Joy

Joy was very helpful in helping us find what we needed. She was very kind and we enjoy our time shopping at Ashley.

We came in and worked with Ying and she was LOVELY! Got exactly what we came for ✨

my experience with Ashley was amazing. Joy was so good. She took care of us from the minute. We walked in the door and made sure we got everything we wanted.!! Thank you Joy!!

Joy was an absolute help picking a bed set for our daughter. Didn't mind spending over an hour helping and answering sooo many questions. We ate happy with a quality furniture choice.

Ying, was very helpful customer service was excellent

Joy was awesome thank you

Joy was very helpful, no stress!

Great customer service from Joy.

For Joy. Tried very hard to serve us and we had a nice time with her

Great experience! Ying was amazing to work with.

I was helped by Ying and she has good custmer service skills. She made my experience awesome and made me feel at home

Ying, was amazing and very helpful in helping us find our next couch

Fantastic service from Ying with getting our new couch!

Ying was so wonderful and helpful helping us get our couch for our new home!!! Thank you for making the process so quick and easy!!

Joy helped us get exactly what we needed quickly, sought out discounts and financing, and was very helpful and patient with us throughout the process of buying new furniture.

Found exactly what we were looking for! Ying was very helpful and made the process quick and easy.

Ying helped us get exactly what we needed. We appreciate all her help!

Joy, great experience

Joy is Awesome great customer service.

Joy was so helpful helping us pick out a sectional couch this weekend! She walked us through all the options and found us the best deal possible for what we needed.

Joy was helpful and kind!

Fabulous service from Ying and Cody!!!

Joy was great and showed me my options in furniture

Joy is Awesome sales person! Absolutely professional, and very helpful.

Ying was very nice and so helpful

Ying was very attentive and helpful in getting everything we needed. Thank you!

Ying was very helpful and respectful. We took a very long time to make a decision and she was patient and respectful. Giving us space to make a decision!!

Ying was very helpful. Thank you!

Joy is wonderful, she is a great customer service and sales Person . Very helpful!

Very nice company and helpful

Ying was exceptional with Customer Service abd even knew my Name when I came back. Awesome Fast Friendly experience. 5 Star Customer Service Thank you for helping us with our forever purchase

Ying was so helpful! No high pressure just very accommodating. Highly recommend looking for her to help you out. We found more then we came in for.

Great shopping experience, Ying was so helpful and guided us through the process. She answered all our questions and got us the perfect couch!

Ying was great to work with, made our service fast and got what we needed

Joy welcomed us warmly when we entered the Ashley store and guided us through the purchase process once we chose a living room set. She was incredibly nice and helpful, making our shopping experience smooth and enjoyable. Highly recommend her service!

Joy! Great super easy experience. Not overbearing and helped so much!

Joy was the best! She helped me put together my whole living room and bedroom exactly the way I wanted!

Ying was very friendly and provided me all the information I needed.

Just bought an amazing couch, loveseat, and ottoman from Ying! She is amazing and so low pressure. The best furniture buying experience in a long time and a great deal on financing!

Joy was great. Really professional and helped us find the perfect couch for us. Highly recommend.

Joy had great customer service, so very sweet and helped find a couch within our budget.

Ying was perfect in the process of helping us to find the perfect sofa for our home

Had everything we wanted

Ying was amazing and made the process quick and easy. She made sure to show us all of the options based on our space for our living room. I would highly recommend her. She was extremely helpful and very pleasant to talk to.

Joy was great!

Joy was very helpful in helping us find a dining set for our home. Thank you

We had an amazing experience at this location today! Joy was knowledgeable and showed us radical hospitality! We will definitely come back in the future. Thank you for helping us build our new home!

Kind and knowledgeable!

Lying, very pleasant and helpful.

Ying was amazing in helping us with our purchase. She was knowledgeable, efficient and kind.

Ying was super helpful! Not too pushy just available to answer questions and guide us through the process. Really appreciated her

Devin and Marta were great in helping us get both our table set and bed set. Very friendly. Very helpful. Will definitely shop here again.

My initial salesperson, Ying, was a pleasure to work with, and all of the staff at the store was incredible. If my review was based purely on the in-store experience, it would be an easy 5/5 stars. Unfortunately, after you leave the store it all goes downhill. The delivery teams don't keep appointments and are uncommunicative, pieces were missing on my delivery, one of my items just wasn't assembled (ended up having to do it myself), and now it's a 2 week wait to have the missing piece delivered. The customer service line has been dismissive throughout the entire process. Thankfully, the staff at the store has remained helpful throughout.

Joy was very nice and professional

Joy was wonderful! We had a tight timeline and she helped us get everything in place! Wonderful experience

Amazing friendly service from Joy, extremely helpful and I had a great experience will definitely be returning

I came in last week and Ying was quick to help me out and answer any questions I had. I came in this week and she was incredibly helpful with helping me order what I wanted and walked me through the entire process. Ying was very kind and I am grateful to have worked with her!!

Ying was great in explaining everything about the product she provided us with good service thank you

She was great in explaining everything about the product

Wonderful sales and Devin and ying great experience at this store

Really liked my sales person, although I’m drawing a blank on his name ( Robbie?) No pressure, answered my questions and was generally a very nice person

Cody was knowledgeable and easy to work with. Thank you

Salesperson, Ying was great. She was very helpful and welcoming. Thank you Ying! We appreciate you.

Joy was a pleasure to work with. Very pleasant and understanding. But the whole organization is a joke! The delivery and in entity of the items we bought was a nightmare. We would get call telling us we had to move our delivery date because they didn’t have a side table. The. The next day they had the side table but not the mattress. That went in for over 2 months. I will not be buying furniture from them ever again!

We had a great shopping experience when looking for a bedroom set! Ying was great in helping us find what we were looking for! We would certainly come here again for any future furnishing needs.

Ying did an awesome job. She wasn’t pushy And let us take our time in deciding what we want. We had come in a few weeks earlier and she helped us so when we came back, we ask her again. She was excellent! Very personable and helpful

Tying was very helpful showing me various options as I settled on a full bedroom set with a mattress. I highly recommend this store.

Joy was proactive, friendly, energetic, cheerful, and very helpful. We really appreciated her enthusiastic attitude and deep knowledge about furniture and bedding.

Marta and Joy did a great job helping us pick a drawer!

Great furniture selection in a spacious building. Employees are very helpful and not pushy. Ying helped me find the perfect couch, and answered all our question. She was a big help!

Ying was wonderful! Great service!

Ying , thanks for explaining good service.

I recently purchased a beautiful sofa from Ashley and I must give a huge shoutout to Ying, the salesperson who assisted me. The entire experience was fantastic from start to finish. Ying was incredibly knowledgeable and patient. She took the time to understand my needs and preferences, guiding me through various options without any pressure.

Devin got us right in a hurry! Great selection and solidly good quality for the price!

Great experience all together! Ying was very helpful and very sweet highly recommend!!

Great customer from Cody. Thanks for your help

Had a wonderful experience at the Hayden Island location with the help from Ying. She was patient, kind and took the time finding us the perfect pieces for our home. Highly recommend Ashley Furniture, this location especially!

Joy my sales person was very friendly and knowledgeable. Marta the sales manager was friendly and personable, both made the buying process very easy and enjoyable.

Had the best service today from Ying!

Ying did a great job

Ying was amazing. Very helpful and professional.

Ying and Devin were wonderful! Great customer service and so patient with me. I had lots of questions and changed my mind a few times and they were soo kind about everything.

Ying provided such great service and answered any questions we had and was super friendly and nice!

Joy was amazing - Lana and Deanne were all so helpful

Joy was very helpful!!

Ying was very helpful and attentive. We are happy with what we ordered, thanks to her help and guidance e and knowledge.

Joy was fantastic

Cody gave excellent service without any high pressure sales approach

Joy and Marta were wonderful through the entire process. Joy kept my two kids engaged and had them help with picking out our furniture.

Ying was very helpful, kind and efficient.

Had a fabulous experience and ended up finding the perfect couch with the help of Ying

Joy, Marta and Lana were an amazing help with my purchase. Great service and amazing products!

Ying helped us buy a new recliner today. She was very knowledgeable and helpful. We had a great experience.

Joy was phenomenal! Attentive, helpful, and helped us get excellent prices. She is a gem!

Joy was great help!!!

I had a lovely experience with Joy. She helped me and my partner find the perfect couch for us!

Joy was attentive to our needs and understood what we wanted and our home furnishing goals. She knew the best options for cost savings and processed our transaction quickly and accurately. Highly recommend working with her for your home furnishing needs. Thank you Joy! 🙂

Joy was amazing! She’s friendly informative and gave my wife and I a great discount for our new primary bedroom set! Go see her this season!

Thank you, Joy for a wonderful experience. You made it very easy for us to make a decision.!

Joy jdid a great job very polite

Joy is an absolute pleasure to work with. She is knowledgeable listens to what I was looking for and has lots of patience with someone that has little patience. Thanks Joy 😊

Ying was amazing. She helped me to find the perfect furniture to my house and I’m really happy with her kindness and service. Thank you Ying.

SCAMMERS. WORST EXPERIENCE EVER. WASTED HOURS OF MY LIFE. was going to spend over $2000 here and they could not care any less about your service. Waited all day for somebody show up, never did. Waited another day for somebody to show up, never did and on top of that, they said the furniture wasn’t even on the truck(AFTER THE FACT, THEY SAID THEY WERE 25 MIN AWAY FROM ARRIVING) WORST EXPERIENCE EVER. SERIOUSLY. SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE. i will literally tell everybody I know and anybody i plain have a conversation with about furniture to NEVER EVER shop at ashley.

Nice selection and staff. Ying was patient and answered all of our dumb questions. Will return.

One of the most pleasurable furniture shopping experiences I’ve ever had. We walked in “just to look” at couches and bed frames — and were so impressed by the prices (and the terrific staff!) that we ended up with a Tempurpedic adjustable bed and several other pieces (including a sleeper sofa). Marta took such great care of us— showed us through the entire mattress assortment, and patiently answered every query & explained every feature. (She also got us a fabulous $300 gift with purchase — so basically the beautiful lift-top coffee table was free.) 5 star service!!! (Cody was also very helpful!) Truly the definition of one-stop shopping.

Ying is very helpful and answered all my questions. Excellent service!

Ying was very helpful, the whole process was smooth to pay over 12 months!

Ying helped us buying a chair and a love seat and it was a wonderful experience!

Joy

Ying was exceptionally kind and courteous with our purchase at the store! Highly appreciated and recommend!

Great low pressure shopping experience.

Joy was very helpful in choosing the right pieces for our home. Cody assisted us in loading and Alex made sure we could leave the same day with our furniture. Thanks team!

Great shopping experience, joy is very helpful.

Joy and Lana were a blessing 😃

Slayed! Ty Lana and Joy!

Ying was awesome!

Ying

Needed a Counter Top Bar Stool and they had one on the floor I could take. Thank you to Ying for guiding me to where they were and making the check out easy. If I need more furniture, I'm defintely checking out Ashley's again 😊

Ying was very helpful, knowledgeable and friendly. Thank you!

Bobby was extremely helpful…he knew exactly what I wanted and got us the information I needed to complete my purchase.

Had a great time with Ying today! She helped us get all setup with a new mattress and dining room set. She was awesome!

Ting was very helpful

Ying was great assisting with mattress purchase

Ying was very helpful and kind

Tying was very helpful and thorough. I really appreciated her service.

We had an experience with Bobby shopping for bedroom furniture. He was extremely efficient and helpful. We will definitely come back.

The lady who helped us was extremely helpful and patient. She also told us about the best times to find sales, and was exceptionally knowledgeable about everything we were looking for.

Ying gave us excellent service, she was super nice and very professional.

Ying was very helpful and pleasant! We found several furniture pieces we are excited about!

Thanks Ying for helping us on sofa and dining table. She was helpful

Very attentive and helpful sales staff. Can’t thank them enough. A delightful experience. Quality product.

Ying was super helpful and made furniture shopping a breeze. Thank you so much! I can’t wait to receive my new couches. :)

We had a great experience with Joy, who helped us with a purchase of a sofa set. She’s very patient with answering our questions and has good knowledge on their products. Highly recommend this store to anyone who wants good quality furniture and excellent service.

Are services were good we had Ying helping us.

Joy, was very helpful and friendly.

Joy was so nice during the whole experience.

Joy was great. Very helpful in finding the right fit for us.

Good customer service Ying. Thanks !!

Ying

Ying was fantastic and made the process very easy

Ying was a very helpful salesperson. She made our purchase smooth and efficient.

Joy was so helpful!! And very knowledgable about the furniture in the store

Joy was very helpful and made it easy to purchase our lovely couch! I will be going back to her again to purchase more furniture from her!

Ying helped us and did a pretty good job. She was informative and helpful but maybe a little too pushy. She made me feel a little bit pressured. But overall a good experience.

Ying was great

Joy knows the products and will take you on a fast pace tour of whatever you are looking for. Thank you for your help and knowledgeable professionalism.

Ying provided us with excellent service. Allowed us the time to look around and checked in with us without being pushy and helped us make the final decision.

Ying was very helpful and her customer service outstanding.

Ying was amazing, good service and helped us with the entire process

All the staff were helpful but willing to let you take the time to look without following you. I found exactly the items I wanted without the pressure to buy as some furniture stores. Great options and even more order options.

Ying very helpful and friendly..not pushy! SHE made our shopping experience fun!

We walked in for a couch and Ying helped us find the perfect one for us. She even took time to play and interact with our 1yo!

Great service!!!!

Ying

Ying was great!

Joy was very helpful and fast in helping us order the side table we were looking for.

Joy was so helpful and enthusiastic! My shopping experience was wonderful, easy, and I’m so excited about my new sofa set.

Joy was awesome! Got us in and out quick as first time home owners. The store manager assisted & answered all our questions as well & was very helpful! Highly recommend

Joy was great, and gave us the time to choose our furniture. Highly recommend her.

Ying was amazing to work with. She knew exactly what we were looking for and was on top of everything and answered all questions. Highly recommend.

Best service and very polite seller (Ying), it was a pleasure shopping here

Best employee Ying at this store. Best service. Thank you for help

Very nice and helpful

Salesperson not very knowledgeable. She charged premium shipping for two small items that get shipped by UPS of FedEx. When I called the store, they said I would get a phone call confirming the order had been changed and I would get a new receipt with the shipping removed. Neither ever happened.

Marta and Joy are great persons and they helpful a lot. Thank you so much

Joy and Marta Thanks. They are very nice and helpful. Thank again

DO NOT buy anything here!!... two months have passed and I still haven't recieved anything... they changed the delivery date two times already

Ying was awesome, really patient

Had Joy help us with a sectional, she’s super informative and cheery. Great experience!

Great customer service, Joy was there when we walked in and answered any questions we had.

Joy was a joy

Joy was great! Also dresses really nice! 😊

Joy was so helpful and kind for our experience. She was not pushy and explained the deals perfectly. We have had many experiences buying furniture where it felt overwhelming but she made it feel so welcoming. Hope to be back in the near future!

Very good and knowledgeable experience. Our agent was Mrs Joy and she was great.

joy is so helpful

Joy is amazing,,,,very good experience

Joy had awesome customer service ! Made our experience great!

We went to Ashley looking for a recliner for my mother and your salesperson Joy was a great help and even showed us a great divider that we purchsed as well, big thanks

Ying gave us customers satisfaction

Ying was very helpful and informative.

Purchasing was easy and smooth. Delivery was a big inconvenience and the table we ordered arrived damaged. We were not able to refuse the item instead they insisted a tech come out and fix the new item.

Marta was incredibly helpful! She gave us time to look around and was available when we were ready! She worked magic!

Ying was great!

Ying was a great sales associate. Very attentive to our needs and gave us a lot of time to look around. We purchased an electric recliner and a queen sofa bed. Great service!

This was a great experience, I would have liked a Sunday delivery. Ying and Lana were exceptional from the moment my daughter and I enter the store.

I had a wonderful experience at your Jantzen Beach location in Portland, OR. My salesperson, Ying was so helpful and efficient throughout the transaction.

Ying is great! Very helpful and professional made us feel right at home.

Joy was a Huge help on our new bed purchase!

Ying was so helpful and informative. She showed me the picture of the item I was looking for on line and showed me the actual color in the other sofa on the floor. Decision making got easy for me.

Thank you Ying!

Ying was very helpful and pleasant to work with. Excellent customer service. Highly recommend.

Ying had wonderful service

Joy was amazing and made our couch shopping easy! We can’t wait to have our new couch delivered.

Joy was very knowledgeable and helped us make what we believe was our best decision on a recliner.

Ying was very helpful and informative regarding my new purchase. I will highly recommend this store based on my experience.

Ying was very nice! She helped us as soon as we walked in until the second we left! Her service was definitely a motivating factor in this purchase! She made the whole process very easy and smooth, no pressure whatsoever!

Joy was absolutely wonderful! I’ve worked in sales for over 15 years, so I am very critical of my interactions with other salespeople. Joy was 100% everything you could ever want in a salesperson. Friendly, kind, knowledgeable, patient and extremely helpful. Highly recommend working with her and I will definitely be working with her again the next time I need anything for my home.

Ying was very pleasant to work with. She was quick to correct an issue on our account and help us place our order.

Very helpful. Tentative throughout our shopping experience. Super informative and answered any and all questions we had. Excellent customer service!

Ying was great! She was quick and knowledgeable, without being pushy

Great store service. Ying is amazing and very helpful. Came in to look and left with an amazing sofa

Ying is amazing! I had been to tons of furniture stores and when I walked in, said the usual “just looking”. Because she listens and is so genuine I walked out with an entire apartment full of furniture from her.

My wife & I came in, not planning to buy anything. Weeded up purchasing a new sofa, recliner, coffee table set, pair of lamps, and 4-chair dining set. Needless to say, we ended up very happy with the quality of the products and customer service. Joy was very helpful, professional and friendly. Thank you Joy and everyone at Ashley Store! :))

Ying did a wonderful job

Ying

Ying was very helpful and a very positive attitude. Would come back.

Ying provided excellent assistance with help with my purchase

Joy helped us buy a new bed frame

I should have listened to all the negative reviews on here. I recently moved to Oregon and used this store to furnish my apartment. My furniture had to arrive in 3 separate deliveries. My first delivery was a success but after ordering on March 28th I keep getting phone calls and excuses on why my furniture is not being delivered. As of the writing of this post, I am currently postponed until May 4th, even though I did my job and ordered most of this furniture well in advance. Since this is the era of lip service from companies such as “we value our customers” and “we want to make sure you’re 100% satisfied” even though they don’t mean a word of it, all that is left for me to do is warn others to stay away via this review. Beware of this place. The sales people will promise you the world but once they have your money good luck getting the items you wanted in a timely fashion. -written from my living room floor since I have to wait 3 more weeks for my couch.

Our experience At Ashley Furniture was everything we could have wanted and more. The staff were friendly and well informed. I would like to highlight Joy for making our experience and adding an extra touch of class. We found our dream couch!

Joy was great! Thank you so much for amazing customer service.

Ying was very helpful and explained things thoroughly. We got prompt service and each step was well explained

Loved our help from Ying at Ashleys! She’s super friendly and VERY patient.

Ying was very kind and helpful!

Ying helped me and my partner find our couch! Very helpful and a good end to a long day of shopping :)

Ying did good job for me. Thank you!

Ying very good service

Joy was awesome! Very helpful

Ying helped us today and was absolutely amazing. Very kind and helpful with our purchase. She made sure everything we ordered was what we were wanting. Thank you!

Ying.

Ying was great

Ying was a great. I didn’t know what I was looking for and she did an awesome job helping me navigate through the furniture and met my needs

Went in to browse for some furniture ideas but with Ying’s professionalism and expertise, we were able to find exactly what we were looking for. She was never pushy, only helpful. Thank you!

Ying was fantastic straightforward and easy to work with!

Ying delivered a smooth customer service! She helped with all the questions and concerns I had. Nice experience, will definitely recommend the store to anyone

We went there with my mother to look at lift recliners. The sales person was very helpful and had good product knowledge. Not at all pushy and answered all our questions. We ended up purchasing the recliner.

Joy and Marta Thanks I like this store

Ying is the best worker

First, we confirmed the specific delivery window they provided. I scheduled a half day at work so I could be home to receive them. They ended up arriving 2 hours early.Second, one couch arrived broken and the other was the wrong couch entirely. To resolve the issues, they scheduled a technician to come out and fix the broken one A WEEK from now, and for the other, "a representative will call us within 48 hours to resolve the incorrect order." For such a large furniture store, we expected better. It's so disappointing waiting excitedly for new furniture only to be faced with problems as soon as it arrives.

Ying was extremely friendly and super helpful!

Ying, was amazing! She assisted my grandma with her perfect new couch.

Ying was very kind and helpful. She was willing to work with and help us find what matched our table. Provided personal opinions and guided us along their inventory in the story. Highly recommended!!

Ying was fabulous!

Ying did an excellent job of helping us.

Ying was awesome! So much better than Lazy Boy, which we used for 5 years but the last 2 recliners fell apart within 2 years and Lazy Boy basically told us, sorry, you're SOL!!

First, we confirmed the specific delivery window they provided. I scheduled a half day at work so I could be home to receive them. They ended up arriving 2 hours early. Second, one couch arrived broken and the other was the wrong couch entirely. To resolve the issues, they scheduled a technician to come out and fix the broken one A WEEK from now, and for the other, "a representative will call us within 48 hours to resolve the incorrect order." For such a large furniture store, we expected better. It's so disappointing waiting excitedly for new furniture only to be faced with problems as soon as it arrives.

Ying was very helpful in my purchase! Excited about my Scranto recliner

Ying was very helpful & quick to process our order!

The store is fine - here is the kicker - do not buy from the store directly. They have a ZERO return policy for any reason at all. If you buy, for the same price, online, you not only get a return policy, but a 30 day price match, as well as a 30 day satisfaction guarantee. Go to the store, look around, go home, and buy online. The fact that their brick and mortar stores have a terrible return policy is beyond ridiculous. Side note, customer service is fine for the purchase, beyond terrible after the purchase.

Joy, isbella, Bonnie and Marta. Excellent service

My Salesperson was Ying at the store on Hayden Island in Oregon. I was shopping for a Dual Power Recliner and she went out of her way to show me what I was looking for and answer my questions. I brought my husband back to the store a couple of days later and again, Yang answered all of our questions. We went home to look at the online inventory and to my surprise, the recliner we liked in the store was $200 less online. I called the store and they honored the lower price. The only reason I'm giving a 4 star review versus a 5 star is that they should've had the same price in the store as they did on their website.

Ying helped us w great service. Very happy a the service we had.

The store is fine - here is the kicker - do not buy from the store directly. They have a ZERO return policy for any reason at all. If you buy, for the same price, online, you not only get a return policy, but a 30 day price match, as well as a 30 day satisfaction guarantee.Go to the store, look around, go home, and buy online. The fact that their brick and mortar stores have a terrible return policy is beyond ridiculous.Side note, customer service is fine for the purchase, beyond terrible after the purchase.

The purchase process was no pressure and we got what we were looking for. The delivery was within a week and the delivery and set up was quick and everything looks great.

It took me longer to pay the bill than choose the furniture.

Joy was great!! So helpful

Ying provided great service

Ying was so helpful and was a pleasure to help us pick our love seat.

Ying was great helped me the whole process in buying my first sectional couch. Fantastic service.

ying the customer sales rep is very helpful

Ying was amazing

A bit pushy, but she let us be to discuss. Name is Ying. Friendly

Ying was great. Knew what I wanted and she was super fast and helpful. Overall great experience

We were greeted by David, he was friendly attentive and helped us get the sofa we wanted with great deals. Would recommend this location

I am extremely disappointed with my experience at Ashley Furniture store. After waiting for 21 days since placing my order, the king bed set finally arrived, but with missing parts. This means I cannot even put the mattress on the bed frame. Despite choosing delivery and assembly service, I am left dealing with this inconvenience. To make matters worse, I am now being asked to wait another week or so to receive the missing item. This prolonged wait and frustrating experience have been incredibly disturbing. I expected better service and attention to detail from a reputable furniture store like Ashley. This experience has left me thoroughly dissatisfied.

Ying was great she was able to get the CLAN the furniture we needed

Ying is amazing! Super helpful and informative! She quickly helped me with my purchase and I was out the door.

Joy helped on smooth experience. Definitely a pretty good place to pick good furniture

We visited This store Today in search of Several items of our home. We found the perfect bedroom set and Joy was very helpful & knowledgeable about everything in the store. We have always used Ashley’s and are definetly going to continue to use this one as our preferred location.

Ying was very kind, helpful, and helped us find the couch we needed! ❤️

Ying was very knowledgeable about the floor furniture and was great helping me decide on a few sofa options.

Joy was great!

Joy was very helpful and we had a great experience

Fast, efficient, professional, and friendly.

Ying Tao was very helpful and understanding throughout the purchase process. The customer service was great.

Joy was amazing. A True professional and extremely helpful throughout our shopping experience. She was patient and understanding with our 1 year old as well. Amazing!

Ying was great, everything was quick and seamless

Ying was very helpful! So excited for my beautiful table. Update because I am so happy with our new table. The guys that delivered it were great and assembled the table quickly. I will definitely be returning to this location for more pieces.

Ying, was absolutely wonderful. She went over and beyond for me today. Thank you Ying!

Wonderful experience.. Ying is great!!

Joy and support staff were super helpful! Joy was very good in helping with selecting color & fabric of 2 swivel chairs. I'll be back for sure!

Bobby was great! Happy with our couch

Once purchase has been made, don’t expect any customer service. Delivery was a joke. I was told they only deliver on Wednesdays. Scheduled a Wednesday off work. Then in the middle of that Wednesday I was told the delivery truck broke down and that the delivery would be the next day. I was given no other option. I did some research and found that the delivery truck breaking down is a common excuse. This made me take a second day off of work. I do not get paid time off work and do you think they cared? Nope. Delivery did happen Thursday however later then scheduled. We received one damaged chair and one with ink pen on it. After showing the delivery guy he couldn’t help me. Although seemingly very nice and hard working, all three of the delivery guys spoke no English. They seemed unsure what to do. They took pictures and tried calling the Ashley customer service. Of course that was closed. All he could try to tell me was call tomorrow. The next morning at 7:40 I received a call from delivery service asking how things went. After I told him if the damaged chair, I told him I’d like to drop it off at the store on Sunday. Then was told since I signed the delivery form that I had to keep it?! I explained the language barrier and fact that they had been closed at time of delivery and was then told a manager would call me in 24-48hrs. I’m now being told from the store manager that they have to schedule a pickup time, meaning more time off work! Then she offered to waive the “premium delivery fee” for all of my inconvenience. What a joke!! They expect me to take 3 days off work (2 for delivery and 1 for damaged chair pick up) then waive the delivery fee?! I highly suggest to shop elsewhere. Save your money. At Ashley all you’ll do is pay premium price for horrible customer service and excuses.

Just had an amazing experience purchasing a new sofa with Ying. Thank you very much for all of your help.

Horrible. Bobby told us that the movers would be able to move our mattress into another room. Just to find out that they won’t even touch our old furniture. Headboard came damaged so have to wait another 2 weeks. This is a joke.

Lots of attention. Joy was great

David did an awesome job, knowledgable and helped me in and out of the store quickly as i needed. I will be back

I had a wonderful experience purchasing my sleeper sofa with Alana. Unfortunately, my sofa was sent to another customer. A different salesperson answered when I called to resolve the problem. Jerret, the salesman, was unprofessional, inappropriate and by the end of our 2 phone conversations was openly hostile. I will never shop with Ashley again.

Joy was very helpful and understanding about technical issues while we were trying to check out.

Ying was amazing!

Lana was a huge help in finding our new mattress and recliner. She walked us through all the options and set up delivery. Looking forward to the new pieces! Thank you :)

I had a great experience here at the Ashley Store finding a couch for my new place! Ying was very kind, knowledgeable and patient. I definitely recommend stopping here if you need to spruce up your place :)

Bought an oversized chair. Asked for a refund. They gave me $100 less than what I paid. Refund policy is deceiving. They will not refund you for the delivery charge.

Bonnie and Ying were very helpful with all my questions about decorating for my room. And Bonnie went out of her way to accommodate our needs. Thank you both so very much.

Joy was awesome . Can’t wait for our couch!

Ying, Thank you for your great service!

Yin was amazing and so helpful!! She listened and keyed into exactly the bed frame we were looking for. We can’t wait for it to come!!

We purchased a sofa and loveseat and after delivery and sitting on it for a day decided it was not for us. Ashley approved an in store credit so we went back to find a replacement. Marta was super helpful and used her personal experience to help me find the right replacement. She was kind, thoughtful and not pushy and helped us make the right decision. Thank you Marta!

Ying is very friendly

Ying She took care of us very well.

Thank you so much Joy, Isabella, and Andrea for making our couch/dining set dreams come true! ❤️

Ying is very knowledgeable and helpful. She made the whole process easy and fast.

Ying and Alex they provide a good service

Ying was a great help! Great service and great selection.

Ying was super helpful

wish you could buy stuff there All has to be shipping

My order number was (700239730) I placed an order with my wife on 02/03/2024, and it was a prize bed, dresser and mirror for our oldest son who's coming from college and we told the store that we needed on couple of weeks and they confirmed that the delivery should takes no more than 2-3 weeks. We received the bed and the dresser but the mirror not. I called a week ago to the store to speak to the manager and requested to my messges to be sent to the manager so I can address my situation, but no one call because the lady that I spoke to she forgot to send the massage to the manager. Yesterday, I called again and I was able to speak to the manager, however, she wasn't able to help at all! All she was able to say was that the mirror will arrives on March 15th which is by the time my son will be back to school. Then, the manager was able to cancel the order because that was what it seems easy, but they couldn't deliver the mirror on time. We paid the delivery fees in advance. This was the worst customer service communication ever and the worst purchase ever. Ashley furniture is absolutely not the right business to purchase furniture. Even the manager wasn't able to help after waiting month an half. The agent and the manager were not professional and they don't care about their customers.

Thank you Ying! Great service!

Tying was very thoughtful, efficient and helpful.

Ying was very efficient and helpful with getting right to what I needed. I appreciate the help!

Bobby is the man! Appreciate his swiftness and promptness!

Ying was great

Loved working with David and Ying

Ying is welcoming.

Great customer service. Thanks Joy!

Ying was very kind. Not pushy, helpful.

Ying was very helpful and nice!

Joy was amazing and very helpful! Very quick and smooth transactions. Come to Jantzen Beach Center in Portland, Oregon for your new furniture!

Marta was friendly, kind, and helped us purchase a couch that was half as expensive as any other furniture store in the area. Thank you for the help!

Thank you Joy for helping us get set up for our new living room! Very knowledgeable and easy to work with. We shopped at Ashley so we could try the couches out before purchasing- much better than taking a gamble online with the comfort.

Ying was very nice and helpful, and we walked away happy having bought a beautiful sofa.

Nice in-store selection and competitive prices.

Was a pleasure doing business with Ashley

Ying was excellent and helped me find exactly what I was looking for and gave me great advice to find matching furniture!

Ying was knowledgeable and so nice to work with. Exceptional service.

Joy and Deanne did a great job good customer service!!

Was very good

Ashley Furniture a wonderful furniture store with a lot of pieces to fill your home or just one room. I found the perfect couch for my home and going back to find two chairs. Joy was my sales person and was very knowledgeable and kind. Thank you Joy!

Ying was amazing and very helpful!

Kaylynn and Ying were very helpful

Was very happy with my experience at Ashley. The sales rep, Katelynn, was super friendly and helpful without making me feel pressured to buy, and I ended up getting a few pieces for my living room. I would definitely visit again for any future furniture needs!

Ying was a great help! So sweet :)

Ying helped us find an accent chair that is perfect. Made sure no delivery charge too. Chair was delivered today and left on the porch in the rain...no doorbell ring when dropped off, no email or call letting us know it was coming early. I found it when I received a Amazon delivery.

Very good customer service, helped us thoroughly through the process and was very nice. Thank you very much Joy! Hope to be back to buy more furniture!

Thanks for all the Joy

Ying is fantastic! She is so helpful and guided me into making the right decision for my home.

Ying was really great today.

Ying was fantastic!

Came in during the week and was helped out by Ying who gave us a few options for what we were looking for. We left without purchasing anything as we decided to check out other furniture stores. After checking out two other stores over the weekend, we decided to go back and make the purchase with Ying who welcomed us back with open arms! She was so sweet, very knowledgeable, had a lot of patience, and provided outstanding customer service. I would give her 10 of 5 stars if I could. THANK YOU YING! 🙏🏼

Ying did a good job for showing and helping us with our purchase.

Thank you Ying! It was great working with you!

Joy was very friendly and customer service oriented

I had a great buying experience. I went in with an idea of what I wanted. Ying presented some options and gave me plenty of room/time to make a buying decision.

David is a very knowledgeable sales associate. His knowledge of the products, financing, and warranty services were spot on! He's confident, friendly, authentic, and personable. He listened to our list of needs in furniture and took us straight to what we required. It was a very easy conversation and transaction. It was totally stress free.

We were here to buy a furniture for our new home and Joy helped us to pick the perfect living room and king bed and mattress. She is very friendly.

Joy is the best,she helped us and answered all our questions and she know how to sell.

Very reasonably priced furniture and lovely assistance from Ying.

Ying was amazing. She really listened to what I needed and walked me around the whole store until I found exactly what I wanted. No pressure just great customer service!

We were attended by Joy. She was very helpful and great to deal with !

Joy, Marta, Isabella and Katelynn. She is excellent showing things around and explaining about the furniture.

I didn’t realized how important it was to have a great sales associate for furniture buying and Ying was an amazing surprise. We happily spent our money on things we love with her help. Thanks so much and I hope Ashley has you as an employee for a long time.

Joy was a pleasure. It was a quick and easy process to get my new sofa

Ying very helpful

Thank you!! Poly and Joy for your help! :) very good customer service we appreciate your patience and support for found our new living room furniture..

Ying helped a lot and and was very professional at helping select my mattress and bedding frame. I would give 10 out of 5 stars if possible.

Joy was fantastic! Very helpful.

Joy was great to work with! we found our perfect couch and was in n out in less than an hour during a holiday weekend.

Joy made shopping joyful.

Ying was very friendly and helpful. Thank you

Joy rocks. Got us in and out with exactly what we needed. Awesome service.

Phoenix did an excellent job!

I want to share my deeply disappointing experience with Ashley Furniture, particularly with one of their sales associates, Ying Tao, who lured us into financing our purchase through Acima Leasing. As newcomers to the U.S. with no credit history, we trusted Ashley Furniture's recommendation to finance our purchase through Acima. What we didn’t realize, and what Ying Tao failed to warn us about, was that Acima's lease-to-own model would ultimately cost us more than double the actual price of our items. Acima Leasing has a terrible reputation for trapping customers with misleading contracts and exorbitant fees. Their lease-to-own system is notorious for unclear total costs, hidden charges, and an inflated payment plan. If you don’t pay off the balance within 90 days (something they conveniently gloss over), you can end up paying double or more than the original price of the item​(NerdWallet: Finance smarter)​(Intuit Credit Karma). Many customers have shared similar experiences, where they were misled into long-term leases that became financial burdens, with Acima showing little to no transparency about the total cost upfront​(Better Business Bureau)​(Scam Detector). We were unfortunately one of those customers. This brings us to the Ashley store and their associate, Ying Tao. Why would a reputable furniture store like Ashley push their customers towards a company with such a bad reputation? What is in it for them? It’s clear that Ashley Furniture and its staff (Ying Tao) are either unaware of Acima’s unethical practices or worse, knowingly subjecting their customers to these predatory terms. Either way, it raises serious questions about Ashley’s business ethics. Why weren’t we warned about the hidden costs? Why did they recommend Acima so strongly without mentioning their high total costs and countless negative reviews​? To anyone considering shopping at Ashley Furniture—beware. Especially be cautious if you’re dealing with Ying Tao, who was more than happy to recommend Acima without explaining the full financial impact it would have on us. If you value transparency and fair business practices, stay away from Acima Leasing, and think twice before shopping at Ashley. Your initial savings may end up costing you much more in the long run, both financially and in trust.

Six months ago, I wrote a review about Ashley, praising their professionalism, especially mentioning Ying for being kind and patient. However, my experience took a turn for the worse after being misled into using ACIMA, a service Ying recommended without fully explaining the details. What started as a $4,000 purchase has now ballooned to $9,500 because we didn’t follow the complex lease agreement, which neither Ashley nor ACIMA clearly explained. I am now forced to pay more than double the original cost. Future customers should be very cautious—if you search online, you’ll see warnings about ACIMA. Ashley tries to convince you it's a good service, but they fail to explain that this leasing company can end up charging you far more than the actual cost. Additionally, when we received our furniture, we returned one piece, and Ashley said they would send an updated receipt to ACIMA. They never did. I called ACIMA several times, but their customer service is terrible, and I never got a response. Buying from Ashley was a mistake, and using ACIMA made it worse. I will never use Ashley or ACIMA again!

Joy was very helpful!

Ying was very helpful

Ying, at the Tomahawk Island location, was very friendly and helpful with my purchase of a new couch and barstools

Staff very helpful, Phoenix was my salesman. Delivery was professional and on time. They were careful setting up the table and chairs. They were polite and cleaned up afterwards. Very satisfied! Thank you very much.

How was very friendly and knowledgeable about all the product I really felt welcome

Joy was fabulous! Patient, knowledgeable and so helpful! Thanks for all your help. We love the new furniture you helped us choose.

Marta and Joy were very helpful

Im happy with Ashley Furniture, Joy was amazing and provided great customer service

Alo is such a good worker and the team here is amazing

Ling was very helpful in showing us the recliners. Found what we wanted.

Ying was incredibly helpful in helping me find just what I was looking for at a great price.

We were greeted warmly and treated respectfully by our salesperson, Joy. Her name fits her personality. She was positive, enthusiastic, personable, and professional. Thank you your help in making our dining room selection! Steve & Kellie.

Ying was very friendly and helpful. She communicated about options and costs clearly.

Ying was great

Joy was very helpful and informative!

Joy was very helpful and knowledgeable. Her personality was like her name!

Marta and Joy were a pleasure to work with!

Ying was very helpful in finding me a great match + deal. Friendly, professional service. Thank you!

Ying she did a good job we are happy with her help

Joy was very pleasant and helpful with our dining room purchase.

Good experience. A lot of sales reps available but they were not pushy and let us browse until we asked for help. Ying ended up helping us complete our order and it was a quick and painless process.

Ying is always helpful!

Ying was extremely helpful and friendly. She listened to what my daughter wanted and was able to assist her with placing an order. She also chose a shipping date that would be as soon to arrive as possible.

Katelyn and Marta were very friendly, helpful and professional. They were able to make me a great deal on a rig and lamps. Thank you.

Ying, Lana, and Deannie were the perfect team in getting me approved for interested free leasing for my new couch. Super helpful and very friendly. Definitely recommend 😁

Joy was very helpful and easy to work with

Great job Ying! Very friendly

Bobby was terrific! After a tragedy that destroyed a major part of our home, he kindly and patiently helped me secure badly needed furniture.

Great selection and service. Location is questionable.

Joy was very helpful and professional

Joy was very helpful today on our purchase! Ask for her and she’ll get you just what you want!

Ying was great and very helpful.

Ying was so fun, pleasant and helpful...5 star service!!

Ying was a great help and found us the perfect furniture for our breakfast nook— highly recommend!

An employee at this store asked if I wanted to see if I prequalify for financing. I said yes and was immediately signed up for a credit card with a 6k limit. Very predatory business practice. Do not let them "prequalify" you if you don't intend do get the credit card! I was on the fence and never should have let them do it. We said we wanted to buy a couch or loveseat, and we're continuously told about "living room sets" even though we stated we weren't interested in those. Just a bad experience pretty much start to finish. That being said, the Clackamas location was awesome and got us exactly what we needed! Same company still got my money but at least the people I got to work with were honest and helpful. Save the time and start your shopping at the Clackamas one. Now to go figure out how to prevent this illegally authorized inquiry from hitting my credit.

Ying was very helpful in ordering a few furniture pieces for my new home. Even though she was busy assisting other customers, she made sure we were taken care of quickly.

Joy haa been. extremely helpful and AA delightful to work with as was all the other staff. Thank for you for being so àccomiidatng .

She was patient, knowledgeable and kind during the shopping experience

Ying was very helpful in purchasing the furniture good experience

Everything was quick and easy. Ying was very helpful.

Good

Joy is a great sales associate and will give you a great deal and show you what you are looking for!

Joy was great!

Very good experience with the sales person Joy, very informative and helped us a lot on our purchase.

Our furniture buying experience at Ashley in Hayden Island was amazing.Their customer representative Joy was very helpful and made the entire process smooth and super easy.She is sweet and assisted us in finding the right pieces of furniture for our new home.Lana too helped us bag a great deal and the best discount.

Tying was very helpful and a delight to work with.

Ying was very helpful and made the process easy and fast.

Ying was a huge help! Great experience!

Lana and Ying were very attentive and helpful! Loved my experience with them!

Joy was a pleasure to work with! Not pushy gave us space and showed us a few things she found we might like

Ying was very helpful and friendly. I really appreciated her helping us.

Ying was wonderful and helped us decide on the right couch for us.

Ying was great and helped us with all our needs. She was polite, answered all of our questions, and made the process quick and easy.

Ying was very sweet and helpful! Got the couch I was looking for.

great help Ying

We are so excited to find a new dinning room table . Thank you Ying for all your help.

Great Service, complete. Joy was great to work with. She professional and explained everything very well, we enjoyed working with het!

Ying was so awesome to work with on our bedroom and living room purchase.

Ying was so friendly and helpful! We are so excited for our new furniture!

Ying was friendly and knowledgeable of furniture I was looking at

Joy was very knowledgeable and very friendly. I recommend her!

Joy, was full of the information. Very helpful.

It was a great experience working with Joy. She was very kind and helpful.

Fast thorough. Just what I needed.

Ying was very helpful, helped me find a good couch.

Ying very good job helping us out

Ying did a great job helping us to find our perfect sofa

Ying did a great job helping us, was very kind and professional.

Joy was quick to respond to customers

Joy was very helpful, informative and not pushy.

Ying was incredibly helpful! She gave us time to look around and was available when we were ready!

Yangi helped us with checkout process and was very helpful

Ying was great!

Great service from Joy :)

Ying was very helpful and knowledgeable of the items I was looking for.

Ying helped us today and was so cheerful and fun to deal with!!! Thank you again

Joy was very helpful and nice and made the process easy to buy my couch.

I recently came to Ashley because we decided to repurpose our guest room and we were in need of a couple of things. Furniture shopping can be stressful, especially if you’re looking for something of quality and don’t want to spend an arm and a leg. I’d heard good things about Ashley from friends and family, so we decided to check it out. From the moment we walked into the store, it was a much friendlier and better experience than I was expecting. We were greeted by the Office Supervisor Deanne, who was very friendly. We told her what we were looking for, she lead us in the right direction to their options of exactly what we were looking for. I was so grateful for this because nothing is worse than having a salesperson rushing you or trying to pressure you into buying something you don’t necessarily love or need. After a little while she came back to answer any questions we had. We were surprised to find that things were so affordable. She told us about their financing options, their delivery options, all of the important stuff. After a while we were joined by the Store Manager Lana who helped us finalize some things. Overall we were impressed with our experience. We appreciated the friendly staff and we didn’t feel pressured to hurry and buy anything. This allowed us to actually enjoy the furniture shopping experience more than we thought we would. We would absolutely recommend people come to Ashley Home Furnishings if they’re in the market for new furniture. The staff, the prices and the quality of product are all really amazing, and I’m so glad that we decided to come in. We will be returning the next time we need a new piece of furniture for our home.

Great experience at this store. Staff was super friendly and informative and there was a huge array for furniture for a variety of different budgets. Only thing is that delivery is pretty far out and delivery dates go away quickly.

David was knowledgeable, patient, and helpful! Took the time to walk me through everything with no pressure. I appreciate it and can’t wait to get my new couch!

My hubby and I were just browsing products. A floor sales person named Joy told us "if you have any questions, feel free to ask anytime". I wanted to research and talk to my hubby alone, but Joy was kept interrupting and tried to introduce whatever we are looking into, and also breaking my thought process. Sorry, her pressure, watching, & following around us was not comfortable to shop at the store. Sometimes they need to customers alone. We left just because her pressure and purchased a piece of furniture at other store at the same day.

very pleasant and helpful salesmen.

Joy was very helpful and we are very excited for our new couch!

she’s great!

I called the store and they found me the chair I wantedI

We came in looking for a kitchen table, and right when we walked in we were greeted by Joy- in the most friendly manner! She checked in with us as we shopped; and once we found the one we wanted, she was extremely informative and we were able to purchase with ease. We will definitely be back here in the future!

Lana is very helpful and we will contact her for purchases in the future

Joy was very helpful and made sure to answer any questions we had.

Joy was very easy to work with. She listend to what we wanted and let us make the decision.

We went shopping for a new living room set and it was the easiest process we have ever experienced. Ying was very helpful and answered all our questions.

Ying has been the best salesperson that I have ever bought furniture from. Her positive attitude made this purchase amazing!!!

Ying was very friendly, has a great since of humor and was just a happy person. Very helpful and not pushy when we were trying to decide on what chair to buy.

Joy was a great. Good service and fair selection.

Ying was amazing

The staff is nice and provided all the information we needed to purchase sofa

Ying was very helpful and our buying experience was quick and easy!

Wonderful experience! Ying was very helpful. Made the purchase very easy. Thank you Ying!

Ying was so helpful.

Joy was very welcoming and helpful. She made our purchase easy and smooth.

Ying was very helpful

It took me 5 minutes to purchase what I wanted thanks to Ying. I will come back. Thanks for the great service.

Joy was super energetic and knowledgeable. The process was a bit lengthy but we got exactly what we needed and wanted. Thanks Joy!

Initially, the customer service at the store was excellent. But we have yet to receive our furniture and the delivery date has been changed four times … And when they called to notify us of the change dates for the delivery, usually the day before the delivery, the people we spoke with were unprofessional and not supportive. Stay away if you are planning to get your furniture delivered on time!

The sales associate was not very helpful. When we arrived someone greeted us at the door by saying hello but that was it. We came looking for a specific couch and eventually found it on our own but ended up not liking it. We found another couch we did like but when I went to ask to see the fabric samples of other colors it came in I was told I wasn’t allowed to take them home. I did not want to take them home, I wanted to see the options in person. We ended up leaving because it was clear we were not going to be receiving any helpful assistance.

Came into Ashley Furntiure looking for a couch today and Ying was wonderful and helped us find a perfect match within our price range and color we were aiming for. She was not pushy and let us have freedom when looking. It was a great experience. Will be coming back to get our dining table soon.

Ying was great! She was knowledgeable and kind. She was patient and respectful. She also helped me find exactly what I needed.

Ying is awesome, offers an exceptional customer service!

Ying does a great job, great customer service

Amazing shopping experience today at Ashleys. Came in for a bedroom set and ended up with the best set AND a mattress all for less than we planned to spend! Lana and Caitlin helped us out and did a fantastic job! Scheduled delivery for next week, will update after that, but I'm expecting 5 stars there as well!

Service was excellent. Ying was very patient and helped me all day to find the perfect bed set while 8 months pregnant!

Joy is amazing and was super helpful!!

Great customer service from Joy. Found what we wanted and we’re out the door quickly.

Ying was very helpful with the selection of our sofa, as well as discussing various shipping and financing options with us.

Joy He was very kind and I found what I was looking for thanks to his help.

Joy was available, friendly and very knowledgeable about the options. Her energy is happy and not pushy at all. Easy process and quick delivery expected.

Joy was very helpful, friendly, and enthusiastic.

Bobby is the best!!! He made it so easy and simple to get financing!!! Very attentive to all of our questions, and very helpful all around!!! Thank you so much Bobby!!!

Bobby was great! Really informative and answered all our questions and helped my wife and I with the finance process. Thank you Bobby! We really love our new furniture and will definitely be returning for more furniture in the future, thank you Bobby!!

Great experience! Bobby was very helpful and patient!

Bought side tables and chest of draws and two of the draws we're not in stale by the delivery drivers. Second from the top was stuck. The wife dried to pull it out. Fell on her butt with the draws on top of her. Called Ashley and was told I'd hear from someone in 3 business days and today(Sunday) is day 5. Not happy!!!!!

Stopped into Ashley's furniture too just "look". Ended up meeting Bobby, the best sales man there. Bought a couple recliners and bed frame. Will definitely be coming back to buy from him!

From start to finish, our experience was amazing! Bobby was incredibly gracious and so knowledgeable. We were warmly welcomed in to the show room and encouraged to take our time to look around. He gave us plenty of space to browse and sit on every loveseat in the show room! When we told him the specific features we were looking for, he guided us towards a section that had 3 differ loveseats that were exactly what we were looking for. He explained the features of each one and even collected pillows from other displays so we could get a better idea of how the pieces would look with different accessories. It was truly an awesome experience and we were very pleased with the quality of the customer service, the furniture, and the piece we purchased.

Worked with Ying. She was fantastic, friendly and very helpful. Great quality

Joy is amazing she was so patient and kind with assisting my family and I. We can't wait for our new couches to arrive!

Terrible customer service ordered a chair it's been over a month with no updates , and when you call you get someone is Zimbabwe who doesn't even understand you

Short I bought 2 beds from them. I was going to buy more. Thank God I did not, after the run around and 4 canceled delivery times I canceled the order for my daughter's bed. Bought her one off Amazon came in 3 days. The only reason I received mine and my wife's bed was cause I went and picked it up in my truck. Their delivery company is a train wreck. The folks that work in the store are nice enough but I won't be back again for more furniture.

Marta was amazing! We outfitted our apartment to be able to take care of our granddaughter in one full visit! Personable and so efficient and professional! Thank you!!!🎄🙏

Ying was absolutely wonderful. Very friendly. Listened to what I was looking for and helped me with everything! Thank you Ying!

Marta was more than helpful! Great service.

Ying was very courteous and informative. Thank you!

We went in looking for some furniture and were brainstorming ideas in regards to pricing and colors. We worked with Marta and she was FANTASTIC! Very personable and even took some time to chat with us and connect. She was incredibly patient as we were making decisions and was willing to test out several different prices for items and offer ideas. Thank you Marta. 10/10 would recommend working with her!

Awesome buying experience with Joy. Very helpful and enthusiastic!

Ying, did great job! Helpful !

Ying was very nice.

Ying did good. Service was excellent

Joy was absolutely amazing today. She was patient with all of my questions and with our toddler running circles. We bought the living room set and mattress and rug today. Thank you Joy!!

Ying was amazing. Very professional and friendly. When we came the first time to look she gave us our space to shop and helped whenever we needed. When we came back to purchase she did an awesome job of walking us through the process and made it quick and easy. Thank you!

Marta was wonderful. Go see her!

Joy was great to work with and helped us very efficiently.

Nice clean store. Ying was a very helpful associate and we found lots of great decor items for our home :)

Ying was amazing and made everything easy! Thanks again

Joy was very helpful and great to work with! Thank you Joy!

Ying did a great job helping me find a couch!

Ying was very helpful and informative when I went in to buy a dining table. She walked me through the financing process and made the process easy.

I hade a great experience buying my sofa from Ying at Ashley furniture

Ying. Doing good work. Thanks

Joy was great!

Great experience

Joy was the best! Go see her for awesome deals and beautiful furniture.

Ying was incredible. She was so helpful without being pushy. We came in for a mattresss and bedframe and got exactly what we wanted plus two very comfortable pillows. She was very direct and honest. There were no surprises. She told us upfront what the price of everything would be and went over the summary multiple times. We could not have enjoyed our experience more.

Ying was awesome! She took great care to help us find the bed we were looking for! She serves with low pressure & very up front & friendly!

Joy did a great job helping me get a new couch and chair.

Joy is so nice. Patiently helped me choose the furniture I like。

Today Ying was helpful

Ying was exceptional and very helpful!! Thank you for all your help

Ying was very helpful and not pushy at all!

I went in to get replacement cushions for my couch. I ordered 3 which was over $300. After the order was placed, I was then told I could not pay with my Ashley card on this type of sell. So I can buy Ashley items, but not put it on my Ashley account?!?!? This does not make any sense to me.

Love to look at the latest home and bedroom items. Cost is great sale people come right away to serve the public that comes to shop or look.