Ashley Store Roseburg, OR

Brooke was so helpful. The purchasing experience was simple from start to finish. We came in to buy a sectional but were also thinking of buying a new mattress in the near future. She casually mentioned to us, as well, that if we bought the mattress, we could get a nice discount on the sectional we were looking at. That's all it took! 😊

Always a wonderful experience when I got to Ashley's Furnture. They team there are very helpful and friendly and make each time a fun experience

Great experience, Brooke was amazing, we purchased a mattress and as Brooke was doing the paperwork I walked over and was looking at a couch. Brooke looked up over her desk and just nonchalantly said "If you add that couch to this order, I can get you 30% off". It was a perfect "puppy dog close" and I could not resist. Well played Brooke ... Well played !!!!! 😁❤️

Colin, was very nice and knowledgeable. This was our second time purchasing from Ashley.

Customer service at the Roseburg store was incredible!!!!

The attendant was very nice. Excellent customer service. 100% recommended.

Excellent follow up on floor model replacement over one year later. Colin went above and beyond to deliver exceptional customer service for our experience in Roseburg.

Brooke was amazing.

Brooke was so helpful and knowledgeable about fabric durability and helping me find a sectional that would git our living room. Ask for Brooke and she will help you out and make it so easy.

Young lady was nice. It did take 26 days to get delivered. The two young men that delivered were very polite. They all thanked us.

Excellent customer service. Really appreciate that our saleswomen was not pushy and allowed us time to decide what we wanted.

We have a sofa hide-a-bed that needed to be replaced. KADE and GINO, were PHENOMENAL AND AMAZING!! These men did the impossible. Up stairs, 180° deck turn and through a tight opening. ABOVE AND BEYOND!! Ashley store... Give them boys a raise and recognition for all their hard work. Thank you KADE and GINO!

Horrible experience with Ashley Furniture here in Roseburg. We purchased a coffee table (which was something they had on display but had to be ordered). While on a trip to Eugene, we found something that we liked better and was better quality so we called Ashley's to cancel, prior to the order even coming in and are now told that we will be charged 25% to cancel, which, by the way, was not explained to us upfront by the salesperson. They are a ripoff and will never, ever get my business again, and I had been a repeat customer. Just want everyone to know what they are dealing with if they ever shop at Ashley's. My advice would be to steer clear of them like the plague and go to Rife's or one of the other reputable, local-to-Oregon furniture stores! UPDATE: While the Ashley store did respond to this review, what they left out is that their disclosure of their restocking fee is not in compliance with Oregon state law. The only disclosure of their restocking fee is on paperwork that they retain and do not provide the customer a copy of. Oregon state law requires that this policy be disclosed either on the customer's receipt or on signage at the point of sale. Neither is being done at this Ashley store. Unfortunately, since the store did not address this deficiency, my review stands. I was hoping to be able to provide a more positive update to this.

Brandon was amazing and helped me get stuff figured out, that canvas and mirror is so so 🔥

The service is amazing!!!

Excellent service I will definitely recommend this Ashley to everybody.

We are building a new home and every salesperson in Roseburg helped us pick out just the right furniture within our budget. No pushy sales and plenty of time to look on our own. And delivery when we need it, not when we bought it. Very helpful and professional. I highly recommend the Roseburg store.

Very friendly and accommodating

The staff there was very friendly and helpful. She was very informative. We are really happy with our decision today.

Brandon was a perfect salesman. No pressure and very knowledgable about any question or concern we had. We went furniture shopping at multiple places. The quality, price, combined with Brandon, made our purchase an excellenet choice and experience. Brooke on phones and delivery people were nice as well. We had a positive experience and are happy with our new furniture. Thank you!

My husband took me to Ashley’s today and we bought a comfortable sofa with recliner! Can’t wait for it to be delivered!! Customer Service was awesome too!! We will be back to get a dining set soon.

Amazing customer service! I have been coming for years and I am never disappointed with the help I receive. I get met with patience and understanding and good attitudes! Definitely my favorite furniture store!

Collin was super helpful in finding exactly what I was looking for! This isn’t the first time I’ve had a very successful and pleasant experience with Ashley. Nice to have something local in Roseburg for furniture that is good quality, the right style and affordable.

My experience was very good. Especially my salesperson Brooke. She helped , she answered all my questions and is the main reason my experience was excellent.

Had fun with staff

Sales girl was informative, nice, not pushy. She was there to answer questions or give advice, but not standing there staring at us either. Perfect. We did purchase a very expensive item, because of her not being pushy! Paid in full and were done with that process quickly and lots of info there also.

Very friendly and helpful, associate was very knowledgeable and made sure that I knew about the extended warranty and all that it covers

Very small selection in this location. I went in to buy a lift chair and they only had 4 to choose from. Nothing fancy all no frills models. Would take 3 to 4 weeks to get any orders in. At my 2nd stop I ended up buying the Cadillac of lift chairs at Harvard Furniture and it was delivered the next day.

Epic

Very helpful and friendly people

The Ashley furniture store in roseburg oregon was great. We went in, and had a friendly welcome. We're shown some of the dual recliners, and allowed to browse, without high pressure sales person following us around. We picked out what we wanted, and they explained some finance and delivery options. We now have our reclining love seat Home, and couldn't be happier. Thanks to all the helpful friendly staff.we will be back in the future.

No pressure and very knowledgeable of products and loan options .

Very helpful and patient while choosing the right furniture for our living room. Thank you!!

The experience was awesome. I received a no pressure atmosphere which it the best experience..Collin was awesome

The Sales Manager, Brandon McCraw of the Roseburg, OR store was awesome. He was very attentive and knowledgeable. He answered all my questions and showed me all the different styles and options of what I was looking for. I was looking for a love seat with electric reclining seats and a center console. I was surprised at all the options nowadays. I even checked out the electric recliners. I purchased one of the love seats with electric reclining seats and a center console. I will add a photo after it is delivered and assembled if I remember too. Lol *Thank you Brandon!

Excellent service was received at the Ashley store in Roseburg.

Brooke was very helpful and really nice. She made everything quick and easy.

Friendly and helpful..

The best customer service I have had at a furniture store. The knowledge of the products we were interested in was excellent. The patience, respect, and friendliness made it feel like a family of support.

Very nice non pushy service!

Very friendly and helpful with the needs we had. Love the chair. The power one hasn’t been delivered yet, but it looks very comfortable. I like the overstuffed look.

Called to give delivery date. On date called that delivery was 10 minutes out. Ment Gentelmen at door, very polite and personable. No fuss no Muss. Great experience with both. Thank you all & Many Blessings.

Very nice experience. They listened to our needs and were very helpful and knowledgeable!

We had a great experience buying our power sofa from Ashley in Roseburg. The sales manager spent some time with us going over the special features of each without being overbearing. And he sent us a link for dimensions so we could think about it back home. The delivery was quick and the delivery guys were super helpful and pleasant to deal with. Will definitely go back to purchase other furniture when the time comes.

It was a pleasant experience to shop at Ashley Roseburg. Brooke was very friendly and helpful, as well as this other young man (don’t know his name) who answered all the questions we had regarding the furniture 😊.

Our visit to Roseburg was productive. Collen was very helpful.

Brandon is an amazing salesman!

My girl Brook was wonderful. Everything was easy with Brooke

Knowledgeable and attentive. The delivery drivers went above and beyond when they encountered an obstacle getting the couch upstairs. They thought outside of the box and got the couch upstairs in a professional and prompt manner. Great experience.

Freaking amazing! Super helpful, not pushy, great deals!

Collin was a very helpful young man. He explained the difference in materials on the sofas told me in detail about the warranties they offer. He did not apply any pressure on me to purchase. With that being said I actually went back to the store not only bought the sofa set I purchase two extra chairs. Thank you Collin for being so kind and not pressuring me as I walked around the store to look around. I hope Ashley Furniture acknowledges you as an employee you deserve it!!

Brandon was very knowledgeable and nice to work with..

Very helpful! Love everything I've bought and buying more stuff from them to fill my new home

I recently moved from Michigan to Roseburg, Oregon without furniture. Brandon at the Roseburg store exceeded all of my expectations throughout my entire experience with Ashley Furniture while I was in route to Oregon. He went above and beyond to have my living room furniture delivered within a couple days of my arrival so that I would have something to sit on. He even provided a loaner Queen size foundation so my mattress wasn’t on a floor until my bedroom furniture could be delivered. You have a customer for life!!! Thank you from the bottom of my heart.

This review is 5 stars for Cade and Gino who delivery my sofa! These guys were fast, professional and showed up when they were supposed. Great delivery team here…thanks guys!!!

I got the same couch from the online Ashley and it was $110 cheaper than I was quoted in the store! I'm glad that I went home and checked their price online. Ridiculous that they charge more in the store and it was on sale even, which made me feel like they were ripping me off. The online Ashley I would give a 4 star, good couch but took 4 weeks to get it.

Collin was very helpful without me feeling pressured to purchase anything. Answered all of my many questions, did a price breakdown on a few different sofas, and helped me choose material that would best suit my fur babes. Very pleased with the service and would recommend.

Excellent sales service and delivery!

The salesman was most helpful and the price was good.

Collin was helpful and knowledgeable. Really went above and beyond

Brooke was great she was friendly and knowledgeable.

The staff was so patient, friendly and helpful. The answered all our questions and were knowledgeable about the items. We truly enjoyed he expierence and will shop here again.

Helpful, friendly staff.

Great experience, very good customer service.

We feel our salesman was here to help with our selection and quality we wanted. We bought from him as he had good product knowledge and was friendly. I used to a Manager of a 13 million dollar a year furniture and Collin is the kind of furniture salesman I looked for to build and retain our business and customers.

Collin was professional, polite, courteous and helpful. Great products and service. Thank you

Awesome customer service, both gentlemen in there were very helpful and knowledgeable. Even helped us with a slight discount added on to get us our dream couch within our budget! Our sales guy was Collin and he was great to work with

Very helpful professional sales man!

Great customer service! Did not bug us after greeting and explaining the difference between online and in store ordering!

We had a good experience with the team at Ashley furniture our salesman was professional and he was very helpful with showing us what they have in recliners , thanks to Collin K.and his teammate, Good Job . Gene and Eva M.

They was extremely helpful. Collin was great to deal with.

Sales associate was knowledgeable of the various beds. Brandon was polite and helpful.

My initial visit was great. The salesman was patient while I asked questions and tried every couch in the store. Upon delivery that's when things fell apart, from getting my furniture to my place and then being brought in. Communication between the store, warehouse and I became lacking. I was told one thing and then the expectation was different. I'm a very flexible person, but can't be if the communication isn't there. Since I can't give 3 1/5 stars, I will give 4 because my furniture is comfortable and I wouldn't trade that for anything.

I purchased an expensive mattress about a year ago. It has a warranty for manufacturer defect. The center of the mattress was overstuffed and we have been sleeping on a sloped surface ever since. I complained and my complaints went nowhere. The communication by the manager didn't exist. Now almost a year later I deal with neck and back pain daily. I sent email and pictures to no avail. Due to technical challenges I am unable to attach the photo's. I will never purchase from Ashley in the future.

Our experience was outstanding! Both gentlemen were friendly, helpful, funny, and engaging. They were informative and very accommodating. This is why I am a repeat customer!

Excellent service.

Colin was awesome! 😊

Cullen was Awsome!! He helped us purchase multiple roon furniture with a bundle price since our moving truck was holding all our furniture hostage for more money. We chose Ashley to replace some of what we lost. Always treated right by Ashley, thank you :)

The employees were very accommodating and did everything they could to get me exactly what I wanted in the price range I needed!

Great help!

Collin is straight forward and comfortable to deal with.

Great customer service. Friendly staff.

Very nice experience. The Manager was excellent and was super helpful, and knowledgeable. The instore setup to look at furniture really helps get an idea of what you are buying. And the price was right. Especially with the sales they do. Will shop here again.

We were greeted with a young man and we’re invited to ask any questions and we asked “ is the policy still, no selling off of the floor “? He mentioned the items that were on sale off the floor in the back , but mentioned there wasnt much left. We broused a bit finally found something we really liked. He informed us of the sale and percentage we would have off. Then we asked about financing. He spent quality time telling us our options. Brandon was very informative . Being there alone, we felt he attended every one and no one was left out. A pleasure to work with a younger generation. Also, his presentation in dress and style was refreshing.

After my purchase of a sofa at Ashley’s I was disappointed to find the exact same sofa down the street at West Harvard furniture for $20 less.

Colin was helpful and totally corrected a situation for me, even though I was a total nightmare to work with. I was frustrated about shipping times and he took the time to figure out a solution. Despite me being difficult, he was always kind and patient with me.

Saleswoman was really nice, and friendly.

Collin was extremely helpful and super patient with us. We came in 4 different time before deciding on our purchase and he was super patient and awesome to work with. He answered all of our questions without a problem. This guy needs a raise!

Representatives were great. Friendly, patient and very helpful. Great experience!

Great service. Friendly staff. Wasn't hardcore pushy but very knowledgeable. Will buy from them again

Ashley furniture staff are there for the customer and I appreciated their care and concerns for my needs. We plan on buying furniture there in the future. Thank you Ashley.

Great service!

100% positive experience!

The staff were very friendly and helpful. The place was clean, welcoming and an amazing place to shop for furniture!

Sales person was very nice and helpful. My biggest down side is you can no longer just buy furniture, everything has to be ordered.

Belinda at Ashlee furniture store in Roseburg OR helped me find exactly what I was looking for, and she was very friendly and personal! I'm looking forward for her helping me find more furniture in the future!

Listened to what we were looking for. Was knowledgeable of the floor and online products. Quick and efficient yet very polite.

Quick & easy buying experience. Highly recommend.

Had the best experience sourcing our bedroom furniture at Ashley Home Furnishing. Great help from Belinda in choosing the right set and Belinda worked her magic in getting a really good price. I know where we’re shopping in the future. Thank you Belinda!

Great customer service. Brandon helped me find a new sofa. He was very knowledgeable. He was able to help me find exactly what I was looking for. 10/10 recommend Ashley in Roseburg.

Experience was great, even tho the store was busy and the rep was alone I. The store he gave great customer service

Such amazing patience and customer service! I had a rambunctious 2 year old running around while we were getting paperwork done and they didn't seem irritated or impatient towards him. I was in and out in a very timely manner and left a happy customer!

Went out of their way to get me what I wanted and at a good price.

Finally found what I have been looking for. Belinda was so helpful!!!

We bought a mattress and based today from Colin. It was a great experience with no pressure. We visited the store 3 different times and he was always helpful, the kids loved the sheep.

Very happy with the politeness and service

I bought 3 beds from Ashley. My sales representative was great and easy to work with. Unfortunately I didn't ask about taking my old mattresses until after I spent over an hour with her. You are responsible for removing your own mattresses and they should tell you up front. I also made the mistake of buying an expensive cooling mattress protector. Not only does it not work it is like sleeping on a rubber sheet, the way your top sheet slides around on it. It is not returnable and I cannot sleep on it. Three hundred dollars down the drain. Also a 3 to 4 week wait for delivery on the beds. Good beds but not satisfied with service from delivery to returns.

The store clerk was very helpful and knowledgeable.

We were going to buy a much less expensive table and chairs. But Colin, the assistant manager, showed us this table and we both loved it. We had excellent customer service.

Very good customer service.

Are sell guy was just great not pushy he showed us what we wanted and answered all are questions . With no pressure he just want to help us not sell us and that was just great!!!!!! Went to buy one recliner and bought 2 And we will be back the next time we are in need of furniture. Thank you for the positive experience. Kim and him roberts. :-)

Collin was very helpful and got us a great deal on our furniture

Very knowledgeable and kind. Never pushy, just supportive!

Friendly and very helpful!

I have been working with Collin for well over a year and he has been extremely patient, supportive and a very non-pushy salesman. It was a pleasant experience when I finally made my decision to purchase. Thank you Collin! I will return for my dining set and I promise not to wait as long! I am excited to see my new living room set.

Store is clean and neat. Staff are friendly and informative. Good experience.

We had a wonderful and enjoying shopping experience in this Ashley Home Store in beautiful Roseburg, Oregon. Belinda was helpful, informative & friendly. We never felt pressured or rushed. We highly recommend this store for your furniture needs.

Staff was helpful and friendly.

Brandon is a great guy to deal with and has attention to detail. We will be back.

Collin Kelli was very helpful, friendly and made sure we were happy with are purchase, I would highly recommend him

Very supportive sales associate Belinda. Helped us sort through all the options with no pressure.

They were super helpful and knowledgeable!

Colin was super helpful!

Love coming in seeing the new store. Glad we ran into Collin. He was super helpful and great at his job. We loved our purchase. And can’t wait to enjoy our bed. Great job to Collin. Look forward to coming back and purchasing other items.

Brandon was very helpful in helping choose my mattress.

Very informative, helpful and friendly customer service.

We have bought from Colin once before and now again as he has great customer service and very knowledgeable always helpful and not pushy or like customer is a bother. Bc of his customer service and caring the Medford store lost out as thru would not even answer the phone after at least 3 attempts. If buying again from Ashley will be using Colin from Roseburg store.

Friendly staff. But the prices are ridiculous.

Super friendly staff. Had a couch picked out, ordered and financed in under 25 minutes.

Always friendly, helpful and professional

We’ve gotten a few things from Ashley’s and always have the best service. Brandon is super helpful and knowledgeable. He made picking out our couch a breeze answering all our questions and explaining the different options.

I will never purchase another item from Ashley furniture. They do not hold up to their end of the bargain. They will leave you in limbo for months at a time and won’t get back in touch with you even when you have two that you purchased on your furniture that supposed to cover it, they still don’t want to cover it

Collin was great to work with.

We have dealt with the manager a few times in the past. He is very knowledgeable and is a nice young man. He set us up with a new mattress and adjustable frame and gave us a very good deal.

I went to buy furniture and had no idea what I wanted to buy or what color or style but Belinda was absolutely wonderful and so helpful with what colors and style to get. She had me bring photos of my walls and where I was putting my new furniture and she encouraged and helped us with the most beautifull furniture! She is absolutely a gem!!! Her Customer service was incredible and I’m very thankful.

Thanks to Belinda, I was able to purchase furniture for our new house in OR over the phone from CA. She was very helpful and we got everything we needed.

Great experience

Greeted immediately and was shown a sectional I would’ve never looked twice at- and I loved it. Easiest, fastest purchase I’ve ever made! Can’t wait for it to arrive! Thank you!!

Cade was very professional and was very informative about showing us all the options that would meet our need. Do you want to add a picture okay

Colin was great

Cade was extremely helpful and knowledgeable. I went to two other furniture stores today and definitely did not get the service or find what I wanted. I highly recommend Ashley Furniture

Had the best experience picking out new furniture. Belinda was very helpful and knowledgeable. She answered all of my questions and helped me with matching pieces that were not from the same set. She went above and beyond and even ordered some matching pillow cases to tie all of my furniture together. She is definitely good at what she does and has excellent customer service skills. So very happy with my experience. Belinda was the best!

Excellent customer service. Very helpful and not pushy.

I was very impressed, no pressure but given all my options and very well informed

Wonderful knowledgeable sales rep and service

expensive too much so better drive to Eugene

Brandon greeted us promptly upon entering , allowed us to browse and also explained the individual layouts to show different styles. Was not standard pushy sales person. Thank you.

We are very pleased with the service we received. Brandon was informative, helpful, not pushy 😊 and kind. We are going to receive our bed before the estimated time frame and the whole process has been very smooth. Thank you 😊

I dislike leaving bad reviews. Ashley Home Furniture just delivered a broken entertainment center to my home. There were boot footprints all over the box and when my wife opened the box we found half of the pieces snapped and all the rest of the pieces with cosmetic damage of varying degrees. The online customer service pointed the finger at the local store's delivery, the local store said its the online customer service's responsibility. Now I have no entertainment center, am uncertain about getting a refund, and an extra run to the landfill I have to make for this unusable product Ashley Home Furniture sold to me. I would love for this to come to a different resolution than what is currently happening.

We had an absolutely wonderful experience here, sales people were awesome, the delivery only took a couple weeks and the delivery guys were great. Thanks a million.

Great customer service.

Awesome

I ordered a recliner on July 3rd.. Then a called 3weeks ago to check on the status. They told me it would be delivered on the Nov. 16th and I told them that nobody would be home for delivery... so, I asked them to delivery on Sat the 19th and they said they would... so I got the call yesterday that they are @ my house for the delivery... so, now I don't know where my recliner is...

Brandon was so helpful and gave me tons of information that I hadn’t even thought of when deciding on our new sectional!

Brandon went above and beyond to help us out with our table. I couldn’t have asked for a better transaction. Super smooth, super easy. I appreciate all of his hard work and dedication to the customer.

Collin gave us great customer service. He was informative. I gave him a 5star review.

Employee very friendly and helpful.

The young man Collin Kell was very helpful. I told him what I was looking for, he took me to what I wanted. I bought the chair. He listen to my needs and filled them. Good salesman! Thank you, Carol

Everyone was great! The people in the store were very helpful and I didn't feel crowded or pressured. The delivery guys called ahead and went above and beyond to get my furniture to me. Thanks to everyone for making this furniture buying experience stress free!

Collin was so very helpful, funny & friendly. Easiest buying experience ever. Collin helped answer all of our inquiries, researched different pieces that would match what we were looking for and was not pushy- an honest salesman. I've been in the store several times to browse and compare items for awhile until we finally decided on the couch set we purchased. Glad Collin was our sales attendant for today; was partially the reason why we finally purchased today.

Very pleased with the service. The young man was extremely helpful.

Staff was very friendly and knowledgable. My wife and I knew what we were looking for and found it. No arm twisting by the sales staff. Great experience.

Great store, good prices, nice staff!

Courteous and very helpful. Thank you!

Just checking out recliners.

The employees of Ashley Furniture in Roseburg are super friendly and very knowledgeable of their products. Especially the mattresses. I was super impressed. The store manager Brandon is very friendly and knowledgeable as well as Collin my sales rep. I will definitely be back when we are ready to purchase more furniture.

Do not buy from them, the quality is horrible and when you pay for the premium protection, it basically covers nothing, Montague is a horrible company, never give them your money

they have nice furniture very helpful friendly try to find you the best bargain with a discount very happy with them

While I love my furniature I purchased thier promotions are a scam. I was told I would have 4 payments on them as a promotion. I waited 3 months for my furniature to be delivered and then recieved my bill with zero promotion taken off the total. I called the store and was informed it would come in the form of a visa. Never recieved a visa. I have spoken with a few managers over the phone and in person who agree I should have recieved the promotion but have neglected to take care of the matter. I have been promised phone calls withe resolutions from corporate, managers, and other associates that never come thru. The promotion was the only reason I purchased from this store and yet I was scammed. I should have purchased from Amazon. Never again will I do business with Ashley Homestore.

Great customer service! Variety of products and product choices

The sales person was great and really seemed to give us a great deal. He had first quoted us an estimated delivery date of about 10 weeks. Well we waited and waited- with no communication from Ashley's- I called in and asked about the eta on our furniture. The man I spoke to was a little rude and said I should have been quoted 12-14 weeks. Ok I get it, deliveries are slow these days, just called to see. Eventually we got our furniture- 16 weeks out and it was the wrong color! Totally not what we had ordered! The management gave us $100 bucks back because of their mistake..... or we could of given it back. Why even bother? It took 4 months to get it, we were just over it. Thanks for nothing Ashley furniture.

Not a fan

They have the worst customer service. You will schedule a delivery for one day, they either switch it or mess up the day. If you have to call, they never seem to put anything in the system, so then your delivery is even more messed up. They don’t care to take care of the customers. Even when they mess up, you have to just deal with it. Will never buy anything from them again!

Ordered a bed-frame end of December our shipping dates have now changed several times. What a joke still no bed-frame it’s now June. If I could put zero stars I would. We did not order from the Roseburg store but of course Ashley won’t let us review from website so apologies. Guarantee our new shipping date for June 20th will change again as it has since end of December. I think we’ve been super patient and understanding but enough is enough. I will continue to post monthly/weekly on our updates as they keep pushing our delivery date out . Meanwhile Ashley took our money immediately for our purchase and we have nothing to show for it except empty promises of false delivery dates.

I love my electric leather couch

What a bad experience. I took out the insurance package on my new purchase. I later had a problem with furniture. Montage furniture insurance never received my info . Now after going back and forth with Ashley and Montage I’m Past 3 months with no resolve or any hope . The one good part was salesman Brandon was helpful in a bad situation.Ashley’s COO, Julie couldn’t have possibly been more condescending to me on a couple of occasions. I would never recommend Ashley to anyone and will never purchase anything AGAIN!!!!!! If I could give ZERO stars I would..

I've bought a couple of items from them, didn't like the surprise they threw at me last second they don't have free delivery they charge almost a $100.

I bought a piece of furniture and was told it was in a different store and would be two weeks. After 3 weeks called and told could only special order. I ordered this from the MANAGER. Hate a store that lies to get your business. Never enter that store again.

Really helpful staff

Great buys, great furniture

Our family purchased 3sets of couches for our 3 story home. We didn't mind waiting for the lengthy amount of time (approx 2months) To receive . However , one of the couch cushions immediately started to unravel at the seem. Thank god I paid EXTRA for the five year warranty as it's already been TWO YEARS and many complaints to correct this issue . Luckily we have many rooms to sit and watch TV or movies etc. We have still NEVER used this defective couch with chaise lounge to prevent further damage. At this point I wish I could just return it , due to Ashley furniture stores POOR CUSTOMER SERVICE. THIS BUSINESS DOES NOT VALUE THEIR CUSTOMERS NOR COMPLY WITH THEIR OWN POLICIES/WARRANTIES. I thought "Ashley Furniture " was a very reputable business , sadly I didn't read reviews until looking to posting my own negative experience. After wasting $10,000 at this establishment we now shop elsewhere for our home decor (with 100% better service).In my opinion you might be MUCH better off shopping elsewhere as well. THEY'VE SAID MY COUCH CUSHION WOULD BE COMING MANY TIMES OVER LAST 2 YEARS ...STILL WAITING.

***UPDATE BELOW*** Initial Experience: Excellent customer service. Our couch purchasing experience was great from start to finish. Both the store manager and new employee Rick were super friendly and helpful. Absolutely recommend! Update: Our couch and ottoman arrived a little later than expected, but we understood the delays of COVID. However, the ottoman made an extremely loud creaking sound with even the lightest touch, so we called the store and they said to bring it in. We dropped the ottoman off and a warehouse guy was supposed to check it out and we would get a call back if they fixed it or if they needed to order a replacement. No word after a few days so we call them. Guy hadn't looked at it yet but will today, okay. They call, not fixable, they have to order a new one but it will take about 5 weeks so we can come get the old one until the new one arrives. Projected date was October 13th, that came and went no word. So we call them to ask what is up with the ottoman, lady tries to look it up and can't find the info but will call us back after she talks to someone else. Nothing. Call them again, talk to another guy who says it should be in Medford by October 26, so we would get it by the end of the week (October 30). Nothing. Call AGAIN, it didn't come, they are short staffed, can't get ahold of the Medford warehouse to see if it's there, so they'll call after they talk to someone there. Nothing. Call ONCE AGAIN, Oh I'm sorry you never got a call back, I will make sure I update you today either way. Nothing. Called and talked to the manager and she says it now looks like it will be December 1st. Meanwhile we have been making payments on a defective couch and ottoman set, and literally STILL don't know what's going on with the replacement. AWFUL COMMUNICATION. NEVER TRUE TO THEIR WORD. STILL WAITING ON A COMPLETE COUCH SET (we ordered in JULY!!!!!!!)

First time get brand new furniture. I love it.

Very friendly staff

I am so disappointed in the customer service I have received in the past couple of weeks. I purchased a couch and chair & a half about 11 months ago. A few months ago it started making a creaking sound when you would sit on certain parts of it, mostly the middle area. Ashley's sent someone out to look at it and because he couldn't diagnose it, they ended up taking it to Medford and had it for 2 weeks. They couldn't hear the noise or see anything wrong with it but apparently they put extra support in it and brought it back. Stacie was very friendly and told me to give it a few days to settle back in but call if it was still making the noise. I gave it a week, all the while it still made the same noise. I called her to let her know and she said they would have to take it again and tear out the bottom (I was under the impression they already did this and that's when they added the extra support). I called my local store and talked to Loretta , who was extremely rude. She kept questioning me as to what I wanted to do but with such an attitude. I just don't want to have a $900 couch that creaks when we sit on it. I would have taken my money else where had I known how terrible the customer service was and how such an expensive couch would start making awful sounds after not even having it for a year.

Me and my girlfriend walk in with money in hand to buy a couch. Walk around for 10 minutes while no one walks up to us to even ask us how we're doing or what were looking for. An older couple (probably late 40s) comes in after us and they walk right up and start doing what they should have been doing for us. We walked out saying maybe you should pay attention to all the people in your store not the ones you think are going to buy.

I just want to let you know that our sales person on the floor Brandon was very knowledgeable and extremely polite went out of his way to take the time to explain and to answer all of our questions I’ll be coming back for sure if I need any more furniture and I will always ask for Brandon first Ashley yes Barry fortunate to have him working for the company

Lots of choices, clean store, be and the staff is friendly and attentive.

Ashley's store worker is very accommodating and very nice young lady.

The customer service was great. We had a polite welcome into the store and was helped immediately. Just great service at this Ashley store.

I really love this Ashley location - the people I’ve worked with here in the Roseburg, Oregon store have been friendly, professional, and know what they’re doing. Just made my second sort of big item purchase at this store and cannot wait until it gets here! Colleen and Heather were a joy to work with, and I know they did everything they could to get me the best deal on the best terms. I highly recommend them, and will go back to see them for matching pieces later. Thank you!

Everyone in the store was extremely nice and helpful. Heather was very patient and informative with information that ultimately helped figure out what we ended up purchasing!

Thanks Annie, for helping me out with just the right chair. You are great!

Annie was fantastic, knowledgeable and friendly, no pressure approach, great furniture options. We are looking for a new living rm and dining rm furniture.

Heather and her crew were awesome. She listened to my wants and guided me through finding furniture that was JUST right!

I walked into the store the other day and I didn't get a very warm welcome. The employees were all sitting on the furniture playing on their phones. One lady hopped up to help me but the other employees stayed on their phones. I understand that things get slow and are boring but if a customer comes in the store at the very least you should get off your phone. Kinda of disappointed when it comes to that. I gave 4 star because all my previous visits have been wonderful .

Great A++ Overall Experience, The Roseburg location has a great selection of items, if they don’t have exactly what you need then they assist with ordering online items and have them shipped direct to your home. Our latest trip to the store was for the Bedroom, in the end we chose a six piece set at a great price, white glove service yes please! Seems like these days it’s the people that make the difference, Carleen worked with us and I’m not the easiest, she never missed a beat, great customer service, all the staff at the Roseburg location are amazing. We will be back for more and give them five stars

Tayler and rest of staff were fantastic . As was the delivery team I am so thankful to all of you.

Everyone was so nice and helpful. Heather was an awesome sales person. I had a certain budget and they worked with me to get what I needed within my budget. Thanks everyone!!

Very helpful and friendly. Price matched a lower price from another furniture store. So excited to receive my new bedroom set.

Beautiful furniture. Nice selection. Nice salespeople.

All around really good service, got an awesome deal on the mattress that I wanted

Less than impressed.

Our sales person was awesome and very helpful would shop there again

Sales person very helpful and attentive. She answered all my questions readily and offered options. I found the perfect furniture for me. She found my set in Medford and arranged a delivery while I was finishing my transaction (initially I was going to have to wait 3 weeks for it to be shipped up from California). Very happy to cut my wait time to days instead of weeks.

Very friendly and Knowledgeable!

Customer service is awful. Period.

Friendly, fun and thorough service. Great price and great experience dealing with Taylor Rogers at the Roseburg show room.

sales staff were not only friendly but worked with me to meet my needs as a customer. senior needing specific help.

No pressure

Everyone was very friendly and helpful yet gave me my space to look around and shop. The prices were comparable if not cheaper than other places I have visited. I would highly recommend this store!

Customer service is non-existent.

To Expensive!!

Beautiful furniture, friendly staff.

Great service. So efficient and friendly.

They've been really good to help me. I bought an easy chair 11 months ago and it seems to be faulty. They came and took it away for repair, and though it appeared to be fixed, "someone" really didn't do a great job. They're coming to take it to the shop again, and fix it properly. I'll do an update as the repair is completed.

Bought a couch and they didn't bother to call to tell us it is behind schedule by a few weeks.

Daniel was the most helpful furniture store rep I have ever had and i have shopped everywhere. He asked about my husbands needs because he is disabled and found the couch that I love and didn’t hurt my husband. Due to being so amazing we got a new table at the same time. Great price and wonderful service.

Helpful and friendly staff good selection of merchandise

Taylor R was very attentive to our needs and interests. She was very polite and courteous, not pushy at all, answered our questions, got the information we requested and was very personable. I would give her my highest recommendation and would not hesitate to purchase again from her in the future. The Ashley HomeStore in Roseburg, OR was very well laid out, neat and clean. We were able to save a considerable amount by purchasing quality furniture from Ashley HomeStore as opposed to other name brands of similar quality at our other local furniture stores.

Good chain store

Ashley is very knowledgeable in there products and able to answer all questions

We worked with the manager of this store and he was so willing to work with us on prices... negotiations were possible at this store. They said they would match any price on the same furniture we found at another store... They did better than match the price, we actually got a couch and recliner slightly cheaper than what was offered at other stores for the exact same furniture. We left. Feeling like we actually got a good deal. We would highly recommend this store.

Taylor And Kacee were amAzing and made my purchases and visit smooth and easy. I’ll be coming back! Thank you 😊 🙏

Very knowledgeable and helpful.

Pricey

Excellent customer service !!!! The store manager Jordan Berry was extremely helpful and knowledgeable. We found exactly what we were shopping for today.

Carlsen is awesome! Easy to work with and very helpful! Highly recommend!

Wonderful! Enjoyed Carlene and Jordan. Really helped us find out furnishings at a great price. Will recommend Ashley only because of the sweet folks.

Cheaply made and overpriced

Taylor was very helpful and courteous.

Staff was friendly and helpful.

I wanted this to be a good review as my husband and I have had positive experiences with Ashley Furniture in the past. The Roseburg store is clean and pleasant. The sales staff were polite, patient, and helpful. That is the end of anything positive I have to say about our experience. We purchased a dresser and two chairs to furnish our new home. We were told to our faces the approximate delivery times for our furniture. One of the chairs that we ordered was going to push back the delivery time to about a month, since they do not want to deliver in multiple shipments. They told us that they could possibly give us the floor model so that we wouldn't have to wait as long. We were satisfied with that idea, and so we paid for our furniture and were told they would call about whether or not we could have the floor model. There was no call (and never would actually be a call from them during any part of this process). It was May 26th when we placed our order. So we waited. And waited. And waited. My husband called once about a month had passed. No one seemed to know what was going on. I don't really want to go into great detail about the rest of this ordeal, so suffice it to say it is the end of July and we have only gotten 2 of the 3 pieces we've ordered. My husband has called them multiple times, spoken to multiple people, and was constantly given false promises. No one in this company has any idea of what good customer service is. They have our money, so now they have no interest in us. Just this morning we called again and spoke with the store manager. Partway through, the call was disconnected and the manager couldn't even be bothered to call us back to continue the conversation. So that was great. In short, do not purchase furniture from this company if you'd like to actually receive your purchase in a timely fashion. Their sales associates are so hungry for a sale that they will tell you anything to get you to swipe that card.

They are nice but expensive

The furniture we bought is of poor quality. Cushions have already needed to be replaced after only 6 months, including the fabric. Would not buy any Ashley furniture again.

This is a neat place to go to.

Great customer service!!

Excellent service. Met our expectations. Will come again when needed to buy furniture.

Fine store. Good quite kind service

Luretta is awesome. We purchase from her each time we come in.

my mother loved her new bed

We showed up as they were closing. The two sales associates on duty stayed with us for over an hour. They did numerous price, color, accent, and availability searches for us. One of them even picked up an accent chair and brought it across the store to show us how it would look with the couch we chose. Never did we feel rushed or unwanted. During the transaction itself, everything was explained in detail and every question was answered. Three beautiful pieces of furniture will be delivered together, with six matching throw pillows, for an excellent price. I would totally recommend this store for their products and their phenomenal service.

We bought an Ashley 8" Memory Foam Mattress yesterday from Taylor in Roseburg, OR. Bought at an Amazing Value and had Exceptional Customer Service from Taylor. The Ashley Team was very knowledgebase, knew their products and found out of stock item to be delivered soon and our old mattress to be removed. We looked at competitors in our area and came back to Ashley Home Store. Thank you Taylor and staff.

Great service, great prices

Prices are a little steep

Taylor was an amazing sales person. It took me 3 visits to narrow it down to the 2 pieces I picked!

Loved it

Good selections.

Taylor worked very hard to make us very comfortable. She is also very knowledgeable about the products. She is also easy to work with.

I really appreciated the salesperson. She made the experience of buying a new couch easy.

Very Helpful !!!

Lots interesting furniture

This store is beautiful inside and the furniture is lovely. The saleswoman that greeted me was very nice and helpful. The only thing I can complain about is the prices are higher than I expected. However, they offer an unconventional replacement guarantee that's more than worth considering. Ask an associate for more details.

Great store to visit. Easy no pressure shopping. Salesman are friendly and knowledgeable about the products. I will buy from again in the future.

Very helpful staff. Found exactly what we were looking for. And we found it at a good price.

Had an issue with my headboard, and everyone at the Roseburg store was so helpful! Thanks especially to Taylor and Dan for your Extra services!!!

Taylor R. out of roseburg seemed to understand our needs and did the best for us to match our bed needs to our financial needs... I appreciate her service and help.

Taylor was very fast and helpful. She was able to get us in and out with everything I wanted, (with three kids rounding around).

Very friendly and good to work with.

Dealt with a very helpful and knowledgeable sales associate overall good buying experience

We have never been to Ashley, and decided to go in to look at a couch. We were greeted with a very friendly Kat as we entered the store! She was very knowledgeable and helpful! Thank you for your wonderful customer service! We are excited for our new furniture!! Thank you again Kat for helping us and customizing our needs to work for our family!!

I had the pleasure of meeting Cat and she was very helpful. She explained everything to us and made our experience with Ashley a great one. After giving us all the information she let us go home and think about what we had heard and didn't push us in any way. It was because of her professional is that we chose to buy. I would recommend this store and Cat anytime. Thank you

Very friendly staff and nice selection of home furnishings.

Kat was very helpful. She asked questions about my personal taste in decor, my needs, room sizes and wall lengths. With the sales at the time and the 0% finance option I got everything I needed and I'm spending less per month than I had originally planned. And that's good for any budget.

I am happy to share my experience with Ashley furniture in Roseburg. My girlfriend and I were looking to get some new furniture and were very pleased with Kat our sales rep. She was very helpful and answered all our questions. Kat helped us find the best deal with many ideas and suggestions of styles that would go together. Anyone looking for new funiture in the future Kat will take great care of you and help you find what you’re looking for. Thank you Kat for GREAT service.

Great service and amazing sales. I have been really doing my research before purchasing furniture. When we walked into Ashley’s Furnishings we were pleasantly greeted by Kat. At first I thought “just another sales pitch” but by the time we walked out of the store Kat felt like she was my new bff. She really went the extra mile to ensure we were getting a great deal and not only that but that we were getting what we wanted and at an affordable cost. After 3 days of thinking it all through we went back in and chatted with Kat and we walked out with a smoking deal. I would recommend purchasing anything from her and this store. The only thing I would change is their financing process. It’s a bit frustrating because of how their system works but, we got through it and are super excited to get our new living room!! Thanks Kat for all your amazing help and if you do go looking for new furniture ask for Kat!

Kay is very helpful , friendly and knowledgeable!

We recently bought a sofa with Kat at the Roseburg Ashley store. She was extremely helpful, focused on customer service and very knowledgeable. We will be back for our next furniture purchase. Everyone went out of their way to make sure our experience was a good one. Many thanks.

Great customer service and beautiful furniture!

My husband and I purchased what a lot of furniture from them on November 1st. We bought a dining room table and chairs, leather couch, coffee table and the bedroom set. The headboard had a major crack in it and a lot of cuts and Chip offs. Instead of two weeks we waited for about a month for replacement only to find out that the furniture came in a worse condition. If we're paying full price for a new piece of furniture that must provide us with a new piece of furniture. Am not the one that was damaged and fixed on a speedy hand. It's been quite a long time but we still haven't received our mattress cover. We would be the only ones to call and follow up with the them to only hear that they ordered some more. Either they're putting us on the list or they haven't ordered anything at all. the couch that we received was damaged by the moving team. They saw the scratch they've made and acknowledged it but refuse to take it back. A new couch that came as a replacement is just as comfortable, but I noticed a scratch that was painted over with leather finish.

Kat at Ashley's in Roseburg was wonderful, she listend to what we wanted and helped us find what was perfect for us. She let us k ow about sales, and helped us apply for the interest free 3 year plan to be avle to afford our new furniture. I can't wait to smget our new furniture delivered.

Carleen was attentive and informative without being pushy or hovering constantly. Very good experience here.

Had an extremely easy and great experience shopping and buying a couch. Klyn was very helpful and nice.

Kat was an awesome salesperson! Great experience! Thanks & the Doggies thank you too!

The lady that helped us did a great job. All the associates were very nice and helpful.

Klyn was so helpful and professional and made the search for a new mattress and bedroom set such a fun experience! Thanks again!

Kat was very pleasant and helpful. It was a very nice place to shop for furniture.

It was so easy to find just what I was looking for with Kat Kingsley help. I had given up then she said let's look on "the magic board" and she found me just what I'd been looking for. A small desk, not too wide and a nice style. It was a pleasure working with Kat.

We have made a few purchases from the Roseburg Ashley Store, and we are beyond happy with the store and our purchases. Our Salesgirl Kyln is fantastic, helpful all the way. We definitely will be coming back 😊😊😊

Very friendly and helpful.

Went to by my husband and I a new bed for christmas. I loved the store, the staff, the atmosphere etc. Klyn made this a wonderful experience she wasnt pushy about me buying and showed me many options in my price range. Thanks you guys!

I don't know why the bad reviews, easy place to do business with, Dan is great and I got my sofa before thanksgiving as promised. I was quoted 3-5 weeks on delivery and it was exactly 27 days.

Went during Thanksgivings Black Friday sale, and despite all the craziness I was able to be helped, sold merch, and out of the doors in under an hour and completely satisfied with what I got. Thank you Ashley team, my family and I will be back!

Awesome!

Great place! And awesome sales people!

I agree with Peri Ross, Do not give them your business. I purchased a bedroom set and did not receive a tool kit to put it all together, the delivery time was meant to be 2 weeks from what the sales gal said, it ended up being 6 weeks. Also the total price was different from what the sales gal said. I called the Medford store to get a resend on the kit and they sent me something totally different. Most of the sales people have no clue how to treat customers. As I was browsing a young guy working there made an old gentleman teary by yelling at him telling him because he didn't get a customers information, embarrassing in front of customers.

Worst experience trying to get our couch from them. Will never do business there again.