Ashley Store Salem, OR

Can’t trust a company that allows unlicensed drivers to drive their trucks 🫡🤌🏻

Louise was amazing, super helpful, great spirited, also worked with us on all areas. Ask for Louise cause he is amazing!!!!

Bought a bed frame and recliner chair here and had a wonderful experience with John Burton. Was very helpful, informative without being pushy. And very personable, met us with a lot of kindness and humor. Recommend working with him for any furniture needs.

John Burton gave us a great experience. Nice and straight forward.

Margo was amazing!

I had some troubles with my order and this location was super helpful in getting them resolved. I had great customer service with a few associates including Nelson. I would definitely shop here again.

Luis was absolutely incredible to work with. After losing all of my belongings during a difficult separation, I had to start completely from scratch — rebuilding my home while preparing to welcome my identical twin girls. It was an emotional and overwhelming time, and his support truly made a difference. Luis sold us $17,000 worth of furniture, but more importantly, he gave us patience, guidance, and steady support throughout the entire process. He never rushed us, even when we went back and forth making decisions. He walked us through every option, helped us think long-term, and made sure we felt confident in every choice. Refurnishing an entire home from nothing is a huge task, and Luis made it feel manageable. His hard work, professionalism, and genuine care made all the difference. We truly couldn’t have done this transition without him. Highly recommend working with Luis — five stars all the way.

⭐⭐⭐⭐⭐ Outstanding Service from Luis Flores Luis Flores made our experience at Ashley HomeStore absolutely top-notch. From the moment we walked in, he was friendly, energetic, and genuinely focused on helping us find exactly what we needed. He was incredibly accommodating, patient, and knowledgeable throughout the entire process. We ended up furnishing a large portion of our home, and Luis made everything smooth and stress-free. We got everything we were looking for — and more — without feeling pressured. His attitude, professionalism, and attention to detail really stood out. If you’re shopping at Ashley HomeStore, ask for Luis Flores. Great guy, great service, and an all-around excellent experience. Quote: “Luis Flores turned a big purchase into an easy, enjoyable experience — helpful, honest, and truly went above and beyond.”

Had the best experience working with Nelson! If you're looking for a sales person who will offer full support and assistance while also letting you have your space and independence, he's your guy!

Nelson was great! I'd highly recommend working with him for all your furniture needs! 10/10

Super helpful and a great experience.

Eddie was the man! Very knowledgeable and thorough. Cant wait for our new bed and frame

Luis was super helpful helping find the right couch and save money!

Service was amazing. Nelson and Eddie were more than helpful and friendly, they demonstrated knowledge of the products and assisted us in obtaining exactly what we wanted without pressure. They were extremely clear on all the information which made me feel confortable. I didn’t feel like I was swayed at all in any direction which is so important when making a purchase. These two made everyone step of the experience welcoming and above all fun which is not what I would typically say about buying a couch!!!

My man Nelson hooked it up on my first brand new couch! Very professional, the process was very quick and simple, very warm and welcoming.

Nelson was incredibly helpful and got us a great deal on our couch. Amazing service.

We originally worked with Luis, and he was amazing. He gave us space to look at the furniture we were interested in, then checked in at just the right times. He was incredibly knowledgeable about the couches we were considering. When Luis had to step away, George did a wonderful job taking over. The rest of the purchasing process was fast, easy, and a great experience overall. My only issue was the delivery notification process. I was never sent anything to schedule the delivery, and I didn’t receive any updates throughout the day with an estimated delivery time. The only time window I received was 8:00 a.m.–6:00 p.m., which I saw in a screenshot when I signed up for the delivery day. That said, the delivery drivers were great. They confirmed that everything was correct before unboxing, were fast with the delivery, and were incredibly kind.

In and out with in ten minutes Luis was perfect give him a raise

Margo was a great help showing us items!

Ashley's Furniture and their staff (Margo) was very helpful and knowledgeable. Bought a table and chairs.

Quentin was AWESOME! Customer service was excellent and he was professional and knowledgeable.

George A. Was very helpful and professional. He has a wonderful knowledge of the products.

Craig was very helpful and made my purchase easy and enjoyable. Thank you

Quinton was very helpful and answered my questions throughly!

Absolutely a pleasure to work with! Can't wait for our new sectional!!

Craig was amazing. He never pressured us no matter how many times we came in.

Craig N. was very easy and accommodating to work with. No pressure.

Worst delivery experience ever. Originally was to deliver on 1/10 between 3:30-6:30pm (even though Ashley states delivery hours are 8am-6pm). I was home and waited and never even got a call or update until 8:55pm that night to tell me they wouldn’t be able to make delivery that day. We set a rescheduled date of 1/17 again under the impression it would be between the advertised hours of 8-6pm; my delivery window this time: 6:15-9:15pm. How is that even an offered time frame? I called and let them know that range does not work and that I was told my delivery was prioritized based on the first FAILED delivery. Their response was, the time frame might move up. Well last week my couch never even came so pretty hard to believe that. I ended up being forced to cancel my delivery and pick up the order myself. What horrible customer service. I’d take your business elsewhere.

Great service...no high pressure Highly recommend them

Absolutely loved my experience purchasing our new couch! From start to finish, everything was smooth and stress-free. Craig was incredibly helpful and patient, answering all of our questions and helping us find the perfect couch for our space. The quality is amazing—comfortable, well-made, and exactly what we were hoping for. Delivery was on time and seamless. Highly recommend to anyone looking for great furniture and even better service!

After my order was completely messed up by Mor Furniture for Less, I came to the Ashley store and I honestly should’ve been here the first time instead. Eddie was absolutely great. He was very patient, never pressured me, and made the whole process easy and stress-free. He took the time to help me find exactly what I wanted and gave me a really good deal. I highly recommend Eddie.

Went in to buy a lamp, they refused to sell it to me because it was the only one that they had. I will never go back

NELSON WAS AWESOME EXTREMELY HELPFUL AND TREATED US LIKE FAMILY

Loading crew and delivery crew had problem with furniture being broken and missing pieces from furniture which consisted of a second trip and now we have to wait to sleep on our new bed frame because they didn’t bring the slabs for the bed. They also sent me the slabs to my house but never sent me the screws now I have missing screws they didn’t send and I still can’t sleep in my bad because it’s not safe they sure want a sale and make commission but that doesn’t help you in customer service they only want to get a quick dollar and now my wife is not liking this service at all and neither am I they don’t know how to do anything not even sell a product In good condition one of my dresser still doesn’t arrive and it’s been over over 3 weeks and we still haven’t been able to sleep in the need bedroom set and to return it is even worse the won’t even give you the whole credit back they don’t even give you anything your stuck with the purchase so be careful when buying anything from the store mostly cause when they say it’s in the wear house the mean somewhere outside the state hopefully my dresser gets here in good condition and with all the parts to get it up. Horrible experience. I’ve been sleeping in a small bed. No accountability no communication and there never there Nelson who sold everything to us was hard to get a hold, we ended up getting all the pieces sent to us in different shipments.

Happy with the service we received at Ashley’s today. Thanks to Luis for listening to our needs and working with us to find the right price and financing. What I appreciated most was that he gave us space to look around, while still checking in when needed.

Luis was very helpful and friendly. We did not feel pressured to purchase. He explained everything with details. Great customer service.

Luis helped me with my couch and made the process super easy l, great experience!

George was fantastic.

Such an amazing experience!! Love the furniture set we picked out. Eddie, was great!!

Great experience! Found what we needed quickly. Thank you for your help Mini!!

Mini was absolutely amazing! Great customer service and very attentive to my needs! She listened to everything I needed and wanted and set me up with the perfect mattress, bed and even some additional furniture that I wanted. I would definitely recommend her to anyone coming to Ashley furniture!!!

Very friendly and informative. Low pressure salesman which was very appreciated. Gave us Time to look around at our own pace, but was available with facts and insight when needed. Thank you again Nelson.

Craig was excellent, he did his best effort to help us

Eddie&Nelson were above and beyond expectation, thank you

Eddie and Nelson were amazing!!! Great service

Kem is outstanding. He showed us a few options after inquiring what we were in search of. After giving us a quick run down of what to expect in the store, he gave us room to breathe and look on our own which is super appreciated. He helped us lock down a great deal- not only did they have the couch I wanted for cheaper than the other store I went to, he also got us a deal on the listed price! The way he banters while getting the job done was amazing. Give this man a raise!

Nelson is the best salesman. He goes above and beyond to get what you need!! Come seem Nelson for any furniture sales!!

Nelson was very pleasant and took very good care of us throughout our purchase.

Eddie was well informed and personable. Would go back

Bought a bed today and was pleasantly surprised by the amount of knowledge passed along for back related issues. There experts helped find exactly what I needed. I feel very happy with the knowledge and care I received with this purchase. Ask for George and Luis!

Quinton made our purchase a breeze. He answered our questions and was super helpful from start to finish. He was friendly and knowledgeable of their products. Overall a great experience!

I can’t thank George enough for his time and patience in helping us find the perfect living room set. I’m very indecisive, and he was incredibly kind and supportive throughout the process. He took the time to understand our needs—especially with kids and dogs—and helped us choose furniture that would truly hold up for our lifestyle. He was extremely knowledgeable and made sure we got the best deal. We’re so grateful for his help and couldn’t be happier with our choice. We will Be back again.

Luis was great, thx for the help alot!!

Luis is great!

I had a great experience mattress shopping at Kelly’s today. Mini was personable, knowledgeable, and genuinely helpful without any pressure. She made mattress shopping easy and enjoyable.

Minnie was very helpful in my quest to get bedroom furniture!

I am writing this review to share our extremely disappointing experience with Ashley Furniture in Salem, Oregon. My pregnant wife and I ordered a sofa, dining table, and bed, totaling around $6,500. At the time of purchase, the salesperson Kylie promised that everything would be delivered within three weeks, which we agreed to. Nearly four weeks later, delivery finally started but it was incomplete and chaotic. • The bed arrived without the required hardware • The dining chairs arrived without the table • The whole sectional sofa was missing We immediately contacted customer service, especially regarding the bed hardware. We were told it would arrive in 7–10 days. We waited over two weeks, during which time my nine-month-pregnant wife had to sleep on the floor because the bed could not be assembled. When the hardware finally arrived, it was the wrong part. The dining table took over five weeks, and the missing sofa component arrived after six weeks despite us being very clear that we wanted everything delivered together, not in pieces over weeks. What made this even worse was the lack of communication and accountability. At some point, Ashley representatives stopped returning my wife’s calls, even though we still did not have a functional bed. As of today, we are still missing correct bed hardware, and no one can give us a clear timeline. When we went back to the store to speak with the manager, Nicole, she was unhelpful and dismissive. She told us that if we returned the items, we would be charged a 20% restocking fee, even though none of these issues were our fault. We paid in full, expecting complete and timely delivery, not weeks of stress and broken promises. We missed workdays waiting at home for deliveries that either didn’t arrive or arrived incomplete. The emotional and physical stress this caused especially during the final weeks of pregnancy is unacceptable. This experience was unprofessional, poorly managed, and deeply frustrating. For a company of this size, the lack of care, follow-through, and basic customer service is shocking. I hope others see this review and are fully aware of what they may experience before choosing to shop here. Thank you!

Kyle was easy to work with, and kept inside my budget. Kids are very happy with their new beds and I appreciate the quality. Thank you Kyle!!

We went in looking to check out the bed options. George helped us my giving us more information about each kind of bed then we thought we new. He demonstrated what each one could do and how it would be more comfortable to sleep on. We felt like he cared about helping us make the best decision for us. He didn't push us to buy one bed over the other. He wanted to make sure we had given us all the information to make an informed decision.

I entered the Ashley Furniture Home store just looking to peruse and let my eyes wander the selection. I was warmly greeted by Margo who was a delight to speak with. She had asked what I was looking for, I had some idea but nothing concrete. Based of my vague ideas she directed me to some of the stores fine selection of loveseats, we sat and talked. Slowly but surely my ideas became more concrete as this process went on for a little while. Margo, of course was pleasant and attentive all the while. Eventually settling on one of their Loveseats. I decided against a purchase the day of but would happily request Margo again in the future for my potential purchases.

Amazing furniture and amazing customer service! Eddie was exceptional and helped us purchase furniture for our first home. Would recommend him and this store to everyone!

Amazing service, and great selection and prices. We walked in with an idea and walked out with a new livingroom set that fit our vision perfectly.

nelson was great and accommodating sales man

Luis, Kem, were both highly motivated and ready to help with any questions about our wants and needs. So good we were able to buy a couch.

The service was great! Luis and Kem were amazing and the process was so easy thank you

Craig was helpful and patient. Very knowledgeable with good humor.

Margo was simply amazing. Very educated on all the Furniture and super helpful.! honestly, if you’re ready to find your perfect piece of furniture, ask for Margo

Can never get a hold of anyone in customer service. I went in and scheduled a delivery for the 17 and when I recieved the message confirmation it said delivery was scheduled For the 11th. I am out of town during that send have been trying to get a hold of someone to reschedule . Nothing! No answer no agent available so I guess my furniture will be delivered when I’m not there so annoying

Nelson Was Awesome !

Mini was absolutely amazing. She helped us find the perfect couch quickly and efficiently. Financed and fully ensured within a hour. She was fantastic.

Very friendly and helpful.

Quick and easy. Good salesmanship.. no fast talker trash.. thanks Craig Navarro!!

George was super professional, friendly and honest with what we were looking for. We will definitely ask for him again.

I'm so glad I decided to shop at Ashley's for a sofa! George was so helpful and kind. THANK YOU AGAIN GEORGE ☆

As we walked into the Store, we were greeted by a salesman, Kyle. He was very polite and professional. He allowed us lots of time to check out the furniture we were interested in. Once we decided on what we wanted to purchase, Kyle proceeded to get everything finalized. We did not feel pressured in anyway during our purchase. We will definitely be referring Ashley’s to our friends. Thank you, Ken & Amy Carey

A few months ago I got the 7 piece vonkurt sectional with the chaise and the three piece loveseat. Couldn't be happier with the quality. They are super comfy. Took a few weeks to get them the delivery guys helpful and patient on how I wanted them put in

Excellent service. Friendly staff. Kem was our salesman, very professional and wicked awesome to deal with.

Eddie and margo wer great no pressure great price considerate sales service Thank ypu thank you

Eddie was super helpful and provided exceptional service during our couch purchase. Provided honest information and never pushed anything on us.

Very nice gentleman. I will ask fo

Quinton really helped us out today , 👍👍

George is great! He helped us pick out the right sofa.

Kyle was phenomenal he helped us to find furniture for our house and got us a discount. Very good guy always recommend him to family and friends 🙏🏽

Good experience, good product. Will shop again.

Craig was extremely helpful and kind..

We had a great experience with George at Ashley’s! He greeted us as soon as we walked in and was extremely helpful in finding exactly what we needed. We really appreciated his honesty throughout the process, and he made sure we could get our delivery in time for the holidays. Thank you, George, for making everything so easy!

Necole was great! Will definitely come back.

Quinton was friendly, helpful, informative, and best of all- didn’t give me the hard sell! Thanks Quinton!

Great service! They made an impossible situation possible!

Mini was extremely helpful and made something hard for me to do very pleasant

I went to Ashley HomeStore in Salem, Oregon with my sisters last week, and Kyle was amazing! He really went the extra mile to make sure we found everything we wanted two different types of couches, a gorgeous dining table, and more. He was super helpful and made the whole shopping experience so much easier and fun. Definitely recommend working with him if you go in!

Kem gave excellent service! Explained everything, friendly and professional. Thank you Kem!

George was graat to work with, easy and fairly quick process!

Mini and Kem were very professional and personable. I would recommend their services to anyone. They allowed us to look around and were most helpful as well as easy to talk to.

Mini! She’s amazing and was so helpful and friendly. Highly satisfied and happy with her!

(Translated by Google) Excellent service (Original) Excellente service

Kem Nelson is the person to go to always willing to help and giving us the best deals

Great experience!

Quinton’s customer service was amazing! I left with satisfaction and a really cozy couch and recliner! Thank you!

Kyle was great! He showed us just the sets we were looking for and was super helpful. We look forward to working with him again in the future!

Eddy and Nelson are great easy to work with and made transaction smooth.

Amazing experience with George getting a chair!

Kyle was great to work with, very patient and kind. He really listened to what we were looking for. Appreciate his help.

Everything in this store that is a floor model is marked down... problem is its STILL cheaper to buy it used online. Next issue? 250$ shipping from store to your house not even 10 minutes away. Online furniture stores charge 200$ nationwide shipping.. Its cheaper to get a brand new product and have it shipped across the country... then to walk into the store, buy a marked down used floor model, and have it shipped down the street a few miles to your house.. Ashley has great furniture, just buy it online and save yourself a few hundred to thousands of dollars

The Ashley store was so nice and clean and organized. The staff were all very helpful and our sales adsociate Nelson took great care of us! If I need more furniture I know where to go.

Nelson was awesome! Who worked out a great deal for us very kind and easy to work with. Highly recommend to work with him

Eddie is the best!

Margo was very easy to work with. Listened to our needs, was patient, showed us what was available and explained the current sales going on.

Kem helped me purchase my first couch. It was an excellent experience.

Kem was the salesman that assisted me. He was very patient, considerate, and eager to help me with my purchase. He went above and beyond to ensure I was getting the furniture I wanted. Thank you so much!

George was extremely helpful — excellent customer service and a great experience overall.

Margo did an amazing job assisting us with our purchase of a sofa couch for my husband’s office/ guest room. It’s nice when things go smoothly. Thank you.

Luis was Super helpful and not pushy! Highly recommend and easy to be in and out with babies too!

Luis’s form and delivery is ideal. If I had a dealership I would hire him as our frontman!

Outstanding service! Nelson is fantastic and his job! Thank you!

Kyle was amazing I helping us pick a chair for our nursery. Highly recommend!

Kyle help us. So kind and knowledgeable.

Luis Flores helped us when we purchased our sofas. He has great customer service skills.

Great experience purchasing couch, loveseat and chair set at Ashley’s in Salem. The salesman, Nelson, was knowledgeable and helpful, showing great customer service skills.

Luis Flores was awesome! Very helpful and great knowledge of the products!

Luis was so helpful! He answered all my questions with honesty and in detail. I came in with very specific needs as we have young kids and pets and he was able to find me multiple options that would work for our family. I am leaving today very satisfied with my purchase, and will continue to come back to this location for all of our furniture needs. Thank you Luis!

Nelson and Margo were absolutely fantastic!! Excellent service and will come back because of them.

Great service and great experience

I visited Ashley to purchase a sofa and recliner and was assisted by George. He is an exceptional young professional who conducts business with remarkable proficiency.

I recently purchased a couch from Ashley Furniture and had the pleasure of working with Kyle. From start to finish, Kyle provided exceptional service — knowledgeable, patient, and attentive to my needs. They took the time to understand what I was looking for and helped me find the perfect couch that fits both my space and style. The entire process was smooth and enjoyable, and I truly appreciated the level of professionalism and care. I highly recommend asking for Kyle if you’re shopping at Ashley Furniture — their expertise and customer service made all the difference.

Just spent an hour plus perusing the wonderful world of recliners at Ashley's in Salem. Margot, our knowledgeable and personable sales rep, navigated us through multiple examples of manual and power models with a fine selection of colors and fabrics. Time we'll spent with an employee who knows her stuff. We'll done, Margo!

What a great experience! I have a need for compact, useful furnishings, as my apartment is limited on space. Kyle Z. helped me find solutions that I love. Now my bedroom storage has doubled, but still has a look that I love. I'm going back for the living room next.

Kyle goes above and beyond in serving customers and even though he is one of the newest employees he has clearly rolled up his sleeves and put in the work to stand out.

Rep. Kyle was very helpful. He helped us decide on a Temper-Pedic Mattress & we Love It! We Love Ashley Furniture for sure!

Kyle was extremely helpful in helping us decide what furniture we needed , he was very likeable and seemed quite refined in his customer service skills. I definitely recommend any future customers to ask for Kyle , very professional.

This was by far the best sales experience I’ve ever had. From the moment I walked into Ashley Furniture, Margaret made me feel respected, heard, and completely at ease. Her communication was clear, her knowledge impressive, and there was absolutely no pressure — just genuine care and honesty. It’s rare to meet someone who truly understands what great service means, but Margaret does. She respected my time, listened to what I needed, and helped me find exactly the right pieces. The whole experience was smooth, professional, and even enjoyable. If you want furniture shopping to feel effortless and human, ask for Margaret at Ashley Furniture. She’s outstanding.

Nelson Adams was great and I look forward to working with him

If you want the best customer service experience ask for Eddie. He is open and honest and willing to go the extra mile to make sure you are 100% satisfied with your purchase.

Eddie was very helpful and knowledgeable when we were shopping for living room furniture. He made the shopping experience wonderful. He was patient with us when we had to leave and go measure our house and come back. Very good to work with. Can’t wait for our furniture to arrive!

Nelson did a great job! Nelson was very helpful.

Amazing customer service

Such an easy, simple, and nice experience. Mini was awesome, informative, and super sweet! If we ever have to come back, we want her working with us! Super excited for our purchase!

Eddie was a great help! He was very personable, and found us something we loved, that fit our needs, and in was our budget. Really took the stress out of furniture shopping.

Nicole and her team were very welcoming as soon as we walked through the door! They helped us purchase our first couch and did an amazing job explaining the process to us! 10/10 recommend!

The sales person who met us at the front door was horrible. He said he had the exact thing we were looking for but then zigzag us hurriedly throughout the entire store, back and forth, and had nothing. Very awkward. Very unprofessional. Then as soon as he felt he hadn't met our need, he was just almost rude in no longer engaging or caring to help. We then went to Lazy Boy and had a great experience and purchased a sofa/chair. Much better there at Lazy Boy. We will never go to Ashley furniture again.

Eddie assisted me flawlessly. Best customer service I have received from anywhere in a long time.

George was so amazing! Helpful and kind!! We will Come back because of George!!

Minnie was so helpful. She helped us find just what we were looking for. She even stayed late to help us. We will for sure to back for any other pieces we need.

Eddie was the best!!

Nelson was such a great help today! His warm nature and amazing knowledge helped us narrow down and choose our new favorite couch! I’d buy all my furniture with him!

George was very attentive and answered all of our questions thoroughly. He assured us that he would get us the best deals on anything we bought, and he delivered on his promise.

We had a great experience with our salesperson Mr. Stearns! He listened to our wants and needs and was very helpful and knowledgeable.

Kem Stearns was our salesman and he was awesome! So helpful and pleasant to work with.

Kyle was Really helpful with finding the right couch for me, he was nice and very easy to communicate with. The whole process was smooth and stress-free, and I couldn’t be happier with my purchase. Highly recommend buying from them!

Kyle’s first day and he did a great job finding me what I needed .

Margo and Nelson were amazing! Very friendly 🤩

George did a great job finding us the right chairs at the right price. If you are at Ashley, ask for George.

Eddie Mesa in the Salem, Oregon store was very friendly and helpful. I appreciated that he wasn't hovering over us like other salespeople at other furniture stores. We walked out with a very comfy sofa set and nice dining set with a price we felt comfortable with. We really enjoyed his assistance, thank you Eddie!

Quinton was great. Helpful without being too pushy. Very happy and will be returning.

I am pleased to say Luis has gone above & beyond to help us find exactly what I was looking for! We started our shopping process back in March and for a reason or another I couldn’t seem to make my mind but today was the day. I will most definitely be back for future purchases. Thank you Luis for such a smooth transaction!

Luis help make our experience amazing. We’ve been honestly “shopping” for like 7 months now and he hung in there with us to make it happen. We even became friends and saw his weight loss journey. Luis is the man ‼️🤌🏾🫱🏽‍🫲🏾

Been furnishing our home from this store for years. Always a good experience! This visit we worked with Luis and Craig who worked tandem (it got a little busy) with us to make sure we left happy (great guys). Nichole the Manager is the best! and proves she values her loyal customers 🫶. Kem is also always a delight. He is extremely personable, friendly and talkative which i enjoy in my customer service experiences. Always a good experience!

my husband and i were looking at furniture for our new house and have very specific taste and as soon as we walked in George was extremely helpful and friendly giving great insights and was very knowledgeable about the pieces in the store and what inventory he had …..very fun and easy experience. if you go in this store is not only huge but George will hook you up for sure and if it’s not in the store he will find it on their website for you and recommend items his motto was “ if you can’t find anything in this giant store …. there’s something wrong” this store is their franchise store and it’s the biggest in Oregon

With a glad heart, I want to Thank Mini (my sales person) for her time, humor and patience with me while looking for and finding a Great new rocker / recliner for the Hubby. Then I found a matching couch replacement for me; go figure! Lol 😆 Mini - you are the best! Wishing you many happy years to come. I will think of you often over the next few years while relaxing on my new furniture. You are a true 💎 gem.

Our representative, Eddie Mesa, was amazing. Eddie made sure to give us space to look for what we wanted, gave fantastic suggestions when we were struggling to make a decision, and never once made it feel like he was "pushing" for the sale. Eddie made the process simple and easy and gave very clear information about everything from protection to delivery and return/exchanges. Eddie was very personable and enjoyed laughing with us making out a great experience.

Minnie was phenomenal! She showed my grandma and I all of the couches. She was informative and found exactly what I was looking for. If you are looking for furniture or house decor she’s your girl. Highly recommend! I’m

Great experience! Nelson was very helpful.

Unimpressed with the customer service we have received. They set up a delivery time, texted saying they were 15 minutes out and then nothing. Finally we call the store and they said all the pieces didn’t get delivered so they aren’t coming. Nobody called to let us know, we would have wasted our full day waiting for furniture that was not coming. The person at the store also tried to blame us saying they probably came or tried to call you or left a message with someone in the house. All is not true, we actually tried to call the delivery driver back and got no answer either.

Final Review (9/21): This has been drastically updated from the last review that had multiple updates. I'm going to do my best to be as fair as possible. The sales process: It's sales. Be informed and know what you're buying. Ask a lot of questions and don't leave anything "open to interpretation." Not going to lie, we had A LOT of issues. From receiving only half our order and not receiving the right color during the first delivery, to an insanely late/up in the air second delivery. It seems the sales team will only answer and return calls during the sales process but don't expect return calls after the sale has taken place - again, my experience. Like the first delivery, I still feel very sorry for the delivery team. They are very nice and have to take the blunt of all the mistakes. Cameron was very nice and did his best to correct bad situations. Dwayne, was very apologetic as well. I appreciate the care and length they went to make things as good as possible. For the record, I am one of those people that give good reviews when they are warranted. I don't write just negative reviews. Honestly, I can't say our experience at Ashley Furniture in Salem was a very good experience overall. The entire process really took a toll on us and was very draining. It's important to end this review by stating that Nicole, the Sales Manager, did do her best to correct everything and make things as right as possible. Hopefully, we don't have purchase furniture for a good while, lol.

Worked with Nelson! I can’t recommend enough. He was great, and we had an excellent experience. Go by a couch from Nelson at Ashley’s! You won’t regret it

We really appreciated George’s knowledge, friendliness, and expert opinions; and the time he took showing us mattresses. He was also patient with my financial problems. George is a great asset to your store. I would definitely recommend him and return for future purchases. Thank you George. Update still have haven’t received my items but I do finally have a delivery date for 10/4 but only for the bed. I feel that customer service has completely changed now that I’ve already purchased. Customer service has not been helpful nor friendly, actually everyone I’m spoken to concerning my order has been a bit rude and I understand there are conditions and so forth but know one should be rude and matter of fact rude. Basically I was told “well that’s what you sign for” I feel as if customer service didn’t even care about what my concerns were. I will not ever purchase anything from this Ashley furniture again. They only care about you until you pay them then it’s all “that’s what you signed for “ with only rudeness.

Eddie and mini where Amazon gave me a free 50$ I was happy with my purchase if you go there ask for Edward Mesa and Mini Gee

George Arauz helped us find the right mattress! It was so helpful and didn’t get pushy with the more expensive stuff! Made sure we were completely comfortable with our choice and thorough with making sure we know what we’re getting. So excited to sleep on our new tempur pedic!

We went shopping for furniture and had an amazing sale man LUIS FLORES. He was patient and knowledgeable on all the products we looked at. It was a great experience.

**Well unfortunately editing my review...Our furniture got delivered and assembled as paid for. They pre-assemble some pieces to attempt to make it quicker. Well apparently putting our bed together was to hard. I watched for part of it and saw they were struggling. I had someone stop by our house and then when i went back it was quickly done and mattress back on. Went to bed that night and you guessed it huge cracking noise. They decided to not put the middle support in (if it doesn't fit right just don't do it???). I called the sales rep he gave me the number to who they contract with i reached out emailed pictures did their google doc with same info and pictures (per their process) week later get a call saying they will get back to me with scheduling and that was that. Emailed and called again reached out to sales person Nelson for help too and nothing...Finally broke down and fixed it our selves last night and come to find out they decided not to put in another brace too. So we had to cut to size two braces and reinforce with brackets (given we don't have the original pieces). Super annoyed and feel so played, liked the store experience and just wished they followed through felt like they took our money and ran. No follow through or accountability. Will probably complain with BBB, the others pieces where fine we just had to go back through and re-tighten everything. Original post: Eddie and Nelson helped us out on a busy holiday weekend. We bought a lot of furniture pieces and took about three trips to make sure what we ordered fit our spaces. They both are so professional not pushy and let us take our time, answered questions when needed without hovering. Best experience by far furniture shopping. Excellent customer service!

Mini was amazing! She gave us a great deal on our couch and was super patient with us while we tested things out in the store

Eddie helped my husband and I when we were shopping for couches. He was very helpful and friendly. We recommend using Eddie!

Necole was the best! Heartwarming, kind, and kept it real. I will always be looking for her here at Ashley's!

My experience at the Salem, Oregon store with Kem was a very positive experience. He was super friendly and helpful. Would definitely recommend this store and Kem.

George at Ashley's furniture was so helpful and great to work with. I can't wait for our new couch and love seat. Thanks George!!

Mini was absolutely fabulous!

Minnie was amazing! She was a great listener to determine what we wanted and was thoughtful in her recommendations. This is the second time we have bought from her and really appreciate her!

Mini was amazing to work with and helped us find the perfect couches!!!!

Quinton, was amazing. He went above and beyond to find us the couch we didn’t know we wanted/needed. He was Very attentive to our wants and needs as well. With out any pressure to buy.

Quinton went above and beyond to help us today. We went in with something quite specific in mind. He showed us everything that fit that description and a few other things. He never made us feel pressured and we ended up buying one of the “few others” he showed us. We had a much more pleasant experience with Quinton at Ashley’s than the other half dozen stores we went to prior.

We had an experience with the salesman that I would call offensive. If they call you to set up a time to have your furniture delivered, you better pick up, otherwise it’s nearly impossible to reach them by phone.

Quinton did a great job showing us everything... He was very happy to help us find the couch that was right for us after we checked out every couch in the store......

Nelson was fantastic to work with, so helpful, knowledgeable, and pleasant! We are grateful to come here and thrilled with our purchases. We will be back! Thank you Nelson👍👍

George was very professional and extremely helpful.

Customer service at Ashley Furniture Salem, Oregon is outstanding. Their sales personnel are courteous and knowledgeable. They are great at assisting in making a furniture selection without being pushy. Quinton was our sales representative and provided us with a very positive shopping experience. The Salem store is beautiful and has a large selection of furniture. We would definitely shop there again. 😊

Nelson helped us out today and he is awesome!! I found exactly what I needed. He was so helpful with advice and was very kind.

Nelson provided great service and advice when purchasing my furniture. He was kind and helpful!

This is the second time we have bought furniture from Eddie. He is great to work with. Would highly recommend him to anyone looking for furniture.

Originally Great experience with Mini. She was quick, kind and a pleasure to work with. Update 9/1/2025: When I brought from her she promised someone would remove my old couch for free. Now they are lying and refuse to return my call. If I cancel they take 20% so I will make sure to tell all my friends not to shop there as they lie just to make money. Another update 9/7: the sent me the wrong color couch and offered to send me the correct color which would not be delivered until mid October however, they stated that they needed this couch that I just got back immediately which would leave me no furniture until mid October. Even the delivery drivers reported that they would never buy from their own company. This place is a disaster and I will be filing a complaint with their corporate office immediately. I will never shop there ever again and will never recommend this store to anyone.

Nicole was very helpful and courteous. She was able to assist me in finding what I wanted and got setup for delivery. Great job

Nelson was great. He was able to price match and get the delivery date sooner.

Karim, was so helpful. He worked with me and ask just the right questions to get a great idea of what I wanted. He ran around matching colors, measuring, all with patience and a smile. If I were to need anything more I would ask for his help again. You should too!

Our furniture shopping experience with Eddie at the Ashley Furniture store was excellent. He made us feel comfortable shopping with a 5-year-old a fun one for all of us including our son.

We received amazing customer service from Karim, during our purchase of our new dining Table.

George was very knowledgeable and helpful. Not pushy and gave us plenty of time to look around before asking if we had any questions. We ended up buying a couch, loveseat and dining table and chairs. Very pleasant experience and will be back for future furniture needs.

Had a great experience shopping with Eddie! Thanks again!

Quinton helped us in our Search for a living room set He spoke with us on three different occasions before we decided on a set He was very helpful and we will looks for him the next time we are in the store

Nelson was very helpful to work with. Definetly recommended asking for him if you go in!

Nelson was super helpful and friendly

George did a great job making sure my mom was well taken care of and got everything she needed and at a great price!

I wish I never went here. Placed two orders. The first order came but not everything was delivered. No one ever mentioned anything to me until the delivery guys came and let me know. So they told me to wait another week. Second order was supposed to be delivered today. Canceled all my plans (work and other stuff) to wait for them to deliver it . For some reason it got canceled and no one ever told me. Also, the item I was supposed to get today was going to be used at a family gathering I had planned out this weekend. This is beyond unprofessional, I would definitely not order anything at this store ever again.

These people don’t know how to customer service and loose customers data. I purchased my couch just over a year ago and between them and Ashley’s corporate office all the information of my purchase is just gone. The protection plan paid for is useless now and won’t get any support unless I find my original receipt… Thanks Ashley’s

Craig was very helpful.

Craig was very knowledgeable and helpful in purchasing our new living room set.

Phenomenal customer service and care. Not over bearing and very knowledgeable in products and options. Highly recommend.

Kem is so great! Have worked with him twice now for different furniture. Super nice and helpful. Always asks how we’re doing and even takes time to get to know us a bit. Highly recommend!

Went to buy my furniture for my kitchen. Really nice employee gave be the best service and he even recommended different thing for my home his name is Karim he so nice great service will be back

George is very helpful. He is thorough and spent a lot of time with us to make sure we did get what we wanted. Go speak with George about your home furnishings.

Great experience. Kem was awesome to work with and the store had a great variety!

Karim was very helpful

Karim helped find us a rocking chair

Louis and Doug took care of my husband and I. Being ecstatic doesn't even express how I felt coming out of the store. I got the bed and frame that I wanted at a great price. I need a dinning room table, I know where I am going to get it. However, the guy who greeted me, kind of had an attitude(wish I caught his name). Other than that had a marvelous experience. Thanks Ashley Sales Team!!!

Luis F. was amazing! From the moment we walked in, he was super helpful and patient. I’m a really picky person, but he took the time to show us multiple options until we found the perfect couch. He really understood what I was looking for, and thanks to him, we left with exactly what we wanted! It also made a huge difference that he spoke Spanish — I tend to mix English and Spanish, and he totally got me. Overall, he’s just a great person with excellent customer service. Highly recommend asking for Luis if you’re shopping here!

This store was nice and welcoming. Louis was a super star. He answered all our questions and helped us find furniture for our house. We will be back when we need more furniture.

Luis was fantastic! Very helpful Deserves substantial bonus :)

Eddie was very helpful the first time I came in so I came back to him to purchase my bed frame.

Eddie was wonderful to work with. Thanks!!

Great experience working with Mini and Edie! Friendly not pushy. We bought a coffee table, side table and Buffet. Would definitely buy from them again!

Super easy buying process, and very helpful employees. We worked with Ken to buy a dining table, as well as a couch set a couple of months ago. I highly recommend the Ashley store if you are looking to buy new furniture in the Salem area.

Husband and I spent 5 to 6 hours at the store. And never once did we feel pressured or pushed into purchasing anything. Quentin was very patient with us. And very informative.

We went in looking for a rocking recliner, and Luis was the perfect guy to help. He checked in on us enough to answer our questions and make sure we were okay, but also gave us enough time alone to wander around and not feel pressured into buying anything. The purchase was smooth, and everyone working was friendly. A very laid back experience overall. Highly recommend! Ask for Luis!

Eddie was fantastic to work with!

Mini was very helpful assisting us in finding our new bedroom set. We appreciate her hospitality and knowledge!

Nelson was great and very helpful! Feel free to ask for him if you stop in!

Karim was an excellent customer service representative. He was very friendly, informative, and helpful during our visit to purchase living room furniture.

We went shopping for couches recently and had a great experience at Ashley Homestore in Salem. Specifically, Luis F. was super helpful in making sure we were able to shop many options and not feel crowded in the process. After making a decision the purchase process was quick and easy and we are excited to get our new furniture in a few weeks. Excellent customer service was received at this store and we’ll return with future business for sure!

Eddie was amazing. Extremely helpful and attentive even when handling multiple customers. Very pleased with the service we received today and will definitely be visiting him again for any other needs we may have in the future.

Nelson was very helpful! Super friendly and knowledgeable

Nelson was so helpful, knowledgeable, and kind! Thank you for all of your help and expertise!

Nelson was amazing! We never once felt like he was hovering and he was able to determine the exact bed frame I would love just by asking a few questions. Kind, knowledgeable and the perfect fit if you prefer a down to earth, authentic interaction with your salesman.

Come see Nelson the best

Craig and Nelson did awesome!

Craig was wonderful in helping us select a new mattress. He was super knowledgeable and made the process quick and easy!

We went to Ashley at the end of the season for outdoor furniture. George was transparent and helpful with explaining what was left in store. His customer service was fantastic. He was quick and has been extremely responsive to all our texts after the purchase regarding pickups and additional needs. Thanks George!

Thanks Eddie! Your customer service was awesome! We greatly appreciated it!

We had the greatest furniture shopping experience with Kem. He was kind, personable, patient and knew his inventory. We ended up buying more than we planned but Kem took great care of us and gave us better than expected prices. He made us feel special and we all laughed while getting our items chosen. Thank you Kem. You deserve employee of the month!!!

Eddy was great he listened wasn't pushy knowledgeable matched a competitor price he is an asset to Ashley Furniture

Karim met us after we entered the store. He was extremely helpful in directing us where in the store we needed to go ( large showroom). Was impressed with the non pressure allowing us to browse then occasionally checking in with us. Very knowledgeable in answering out questions and explaining delivery time schedule. We ultimately made a purchase. Thanks very much for your time Karim. I would highly recommend him as a sales representative.

Kem was our sales rep. He was very friendly, funny & knowledgeable. Kem took great care of us. We got just what we needed 😊

Salem store was awesome and great experience. Working with George on our purchase was a breeze! He was so patient with me while I was making decisions. Customer service from Yesenya was great as she took care of our delivery and made sure we got what we needed. Thank you!!

Amazing experience! They worked with me on my tight budget and found a bed frame and delivery date that worked great for me. The employee was very kind and there was no hassle at all. Best furniture shopping experience I’ve had so far.

Eddie was so helpful. We were so grateful!

I went to the store not really knowing exactly what I wanted. Craig listened to me intently and asked some great questions on certain features that I would want on my couch. I had no idea there were so many options. He was very patient and took his time with me. He let me sit on all of them and never seemed to be annoyed by my indecisiveness. I will deff be coming back to him to help me pick out my bed set next.

Great Experience with George at Ashley Furniture I had a great experience working with George at Ashley Furniture. He was very knowledgeable and clearly knew what he was doing. George answered all my questions with confidence and helped me find exactly what I needed without any pressure. It's always a relief to work with someone who genuinely knows their stuff. Highly recommend asking for George if you're visiting the store!

Karim is great go see him!

Edward Mesa was so helpful

Edward Mesa was great!!

Edward Mesa was very nice, knowledgeable and helpful. We bought what we wanted and for a good price

Bought a sectional, was assured by the salesman’s that if their were any issues with the layout after delivered I could swap out pieces. They forgot to mention I only had 48hours from delivery. It was printed in the bottom of the receipt in the fine print but not mentioned at all. Paid a lot for a sectional that needs to be switched from right facing to left but now I can’t. What a waste of time and money.

Luis was professional and very helpful on our process with what we wanted exactly. thank you again

Very knowledgeable and friendly. Willing to work within are dimensions.

Karim took care of us, he was very pleasant, answered all our questions. Not pushy. Great salesman.

Luis did a amazing job helping me get the perfect sofa.

Great working with Quentin. Provided many options based on what we were looking for. Quick in and out after finding what we needed.

Nelson was a great guy!

Great job

Nelson was awesome, he showed me many options to fit my needs and was very professional, I will be back to get more

Craig was great to work with!

Craig look for him he is the best!

Great sofa outstanding sales and delivery. Thanks! Heater and massage are superb!

I worked with a salesman called Kareem who was excellent. Very personable and easy to work with. Made me a good deal.

He took such good care of us and would happily comeback and purchase more items thank you so much

I bought an ottoman from Nelson at Ashley’s. I also needed more info about our couch that we had previously bought and he helped get the info needed to fix what was wrong with the previously purchased couch.

Nelson was so friendly and helpful right when we walked in. He gave us our space and then followed up to answer all our questions. We came back in when we were ready and made our purchase and he was there to help us with everything we needed. Excited for our new couch purchase!

Nelson was helpful and didn't hound us. He gave us space to think about our purchase.

Nelson is the greatest salesman in the world ask for him when you visit Ashley's.

Nelson was friendly, helpful and not pushy at all. Would definitely recommend!

Quinton was phenomenal at walking us through our mattress buying experience. So knowledgeable on the products and the differences between each style. Very kind and great customer service!

Eddie was incredibly helpful in selecting our new sectional. Offered excellent customer service and ensured that we were well taken care of.

Quinton was phenomenal to work with!!!!

Quintin was great and so was Necole

Eddy was super helpful and helped us to his full extent. He expressed all options as well as being up front about all policy’s and discrepancies. Make sure you give him a raise

Amazing service, patient, understanding, helped with our needs desires

Craig was fast and efficient. Made my experience wonderful and so easy.

We always have a great experience at Ashley furniture. Eddie at the Salem Oregon store was Awesome.

Best experience with Nelson. Make sure you ask for him he listened to what I was looking for and helped me pick out the best couch for my needs. I even went back the next month to get another couch for a different room and requested him because my experience was so good the first time around.

UPDATE: I’m changing this to a two star review because I felt like I was tricked into feeling confident about purchasing a couch and the employee made me feel so supported and not worried. He had the worst follow-through. I could imagine in my situation. I wouldn’t buy things at this place. I came in to purchase a couch for my living room, and was helped by an employee named Kem. I just wanted to share that this employee presented with the perfect balance of friendliness, helpfulness, and professionalism.

Quinton Waunano was very helpful with my purchases. Thank you.

Thank you very much George! He was super knowledgeable and friendly which made our shopping experience super easy. Looking forward to having our super comfortable couch delivered in a week or two.

Thank you, Karim, for providing such a great experience at Ashley Furniture. You were incredibly knowledgeable, kind, and a pleasure to work with. It’s clear that you genuinely care about your customers, and your professionalism made the entire process smooth and enjoyable!

Karim was fast, helpful, and zero percent pressure-y.

I came in and saw Eddie mesa and he has great customer. And helped me out a lot. Definitely gave me a lot of information and knows what he is talking about. I will return to Ashley’s again most definitely. He rocks and so do you guys!

George was great! He was very helpful & explained everything really well. We went in with an idea of what we thought we wanted but George helped us find what we truly needed. Great service, exceeded our expectations. We will definitely be back! Thank you George!

Quinten was excellent. I’d ask for him as he was knowledgeable, helpful and kind.

We worked with George A. and had a great experience. He was attentive, knowledgeable, and made our purchase seamless from start to finish.

Date of purchase was 3/27, a nice man named Luis Flores patiently helped us find some beautiful couches. He was very honest, and not pushy, very patient. We went home to decide what color couches we wanted to get. And I came back a couple days later to make the purchase. Fortunately Luis was there to help the day I came back. Representatives like Luis give their company a good name. I will definitely go back to Ashley's for furniture. I'm not sure if all salespeople there are like Luis, but he gave a good representation. Patient, not pushy or desperate. Kind and honest. I just want to say, Before coming into Ashley's we were at a different furniture store where the salesperson was so pushy , pressuring us to get the furniture. It was uncomfortable. So it was so nice to come into Ashleys and have someone show us around, answer our questions and not pressure us.

Karim helped us with a new couch, and it was so seamless and nice. Thanks, Karim.

George was super helpful and we found the perfect dining set!! Excellent service 😊

Super quick and easy experience at Ashley's. Nelson was fantastic, found us what we needed and we are so excited to get our new sleeper sofa!

Great service and very knowledgeable.

We went to Ashley to buy a new couch and loveseat and possibly a new mattress and frame. We were greated by George and we told him what we were looking for. George was very knowledgeable about the furniture and spent the time to explain the different fabric types and the way they were built. We found the perfect couch and the prices were very competitive. We looked at mattresses and were able to find what we wanted within our budget. We ended up with a Tempurpedic mattress and adjustable bed frame. George again knew about all the products they sold and gave us a couple different options for our budget. We have had the bed now for over a month and it’s a game changer for sleep. The furniture is built well and we are very happy with the service and our purchase. We also spoke with Doug who is the manager. He checked in and made sure we had all our questions answered before doing all of the paperwork for the purchase. We will definitely be back to buy whatever else we need in the future.

I couldn't have had a better experience dealing with the Ashley store in Salem, Or on Hagers Grove. Doug, the manager, went well beyond my expectations when I needed some help with furniture. He was a subject matter expert and stayed on the line for some time walking through the solution. It's rare you get that level of assistance these days. To add to that, I made another call and talked with Jessica with a question and the interaction was completely positive. She was determined to address the question and provided a result. If I had a company I'd hire those two. Greg

Kem was awesome ! He brought such a vibrant positive energy and he gave us all the deals he could !! Highly recommend!

Nelson was super helpful and got us the best deal! Definitely recommend!

Ask for Nelson, he’s great!

Nelson is amazing!! Ask for him!!

Very helpful I keep changing my mind on what I wanted and he was nice about it. My second time here. Will be back again

Super patient salesman, great selection, great prices. Quinton was awesome!

We had a great experience with Product Specialist George! He greeted us as soon as we walked through the door and helped us find the furniture we needed. I was worried about how difficult the process might be but he put me at ease and made it a painless experience. He was very knowledgeable about the different products, which made me feel confident that I was getting a good quality couch. I will definitely want to buy from Ashley Furniture again and hope it will be George helping me.

The service here was excellent!! Thank you so much Nelson for your help in getting us over the top with our purchase and our the door happy !

George was amazing! He showed me the best beautyrest Black mattress, and was so kind and did not pressure me at all. What an amazing mattress wizard. Go see George. You'll be resting easy in no time!!

Great customer service from Eddie. Not pushy, very knowledgeable and helpful

I ordered a furniture set from this store and waited more than a month for the delivery that I paid hundreds for. Before delivery I received confirmation that all items would be delivered, but guess what? Delivery people showed up and told me one of the items in the set is on back order. No information from the store, nothing in writing, no expected delivery date. Nothing. I used the global customer service to get info, which then insisted that the only way to resolve the issue is with the store. I have called the store over 5 times, left voicemail, and emailed them, all with absolutely no response. To make matters worse, my online account shows my missing item status as delivered, which is incorrect. The furniture itself is not bad for the price, hence the two stars instead of one, but I honestly can not fathom going through this process again. If you purchase from this store you simply risk not getting your furniture and being forced to purchase half a set. You have been warned.

Bought a sofa sleeper and in less than 6 months the mattress got moldy. I contacted them in January 2025, because I purchased insurance and the guarantee was still current is April 20 and still waiting for the new mattress. They tried to claim that we lived in Oregon and the weather caused the mold. Went in the store and they weren't very nice or helpful they refused to replace the entire sofa sleeper and was told that the furniture changed owner which it should matter because the store still has the same name and they were able to look up my information on the computer. I wish I had done my purchase at Morr furniture instead. Will never purchase from them again for sure. Bad products and worse customer service.

Karim provided EXCELLENT customer service 👏

I stopped in the other day and I was extremely pleased with the service I received from George!! He was very professional and answered all my questions that I had. He didn't try to just sell me something, he genuinely took the time to figure out what I needed.

BEWARE!!! I broke a headboards leg, find it’s made from glued together paper! Not even pressboard but actual paper. This is part of a whole bedroom suite, all matching. It was expensive! I called Ashley’s customer service number, asked if I could buy a replacement leg? “we don’t sell parts.” Ok, how much for the headboard? “It’s discontinued.” Found out the queen is discontinued, but they still sell the king. Both use the same size leg, so they could have sold me a replacement leg, but whatever. I then went to their store in Salem, and found the exact same queen headboard in the showroom on sale as a discontinued model, but they wouldn’t sell just the headboard, I would have had to buy the whole bed. The salesperson even said they could swap another headboard onto that bed frame, that was not discontinued, but his manager said “no, all or nothing.” It wouldn’t have hurt them at all, and would have been a huge help to me, their client and now a former customer. Ashley furniture is the most poorly made garbage I’ve ever bought, but to make it worse, the policy to make you buy a whole new bed and frame is so greedy. Stay away!

East going salesman, Eddie made purchase quick and easy

Luis Flores is awesome!

this furniture is worthless a year into it my couch cushions are flat hard to get out of. my recliner the steel rod that raises and lowers it broke im 63 and disabled and this furniture just plain SUCKS i guess i have to give s star, but they don't even deserve even one should be NONE

Karim was amazing ! Professional, efficient and courteous. I drove from Lincoln City just to work with him and I am looking forward to working with him again

Karem was very quick with answers to all of our questions. Very helpful and informative. Friendly and funny. We did not feel pressured. He gave us time to make our decision. Thank you Karem for making our visit enjoyable.

Karim was an absolute pleasure to work with and stuck with us to find the exact dining set we needed for our new home. Thank you!

Very knowledgeable, friendly and was a big help with pros and cons on the different fabrics for my situation. Great experience!

We had a great experience at Ashley picking out furniture for our new house. We needed a little of everything and Nelson helped us every step of the way! He was very patient, professional, and so helpful showing us all of our options and offering his opinions and guidance. Afterwards though it was very difficult getting updates on our order. There was no communication whatsoever, and no one answers the phone or returns voicemails. We had to go into the store to get answers. That was a bit frustrating but we ended up getting our furniture delivered a couple weeks sooner than anticipated. They definitely need to improve communication with customers. The salesman literally told me not to use the "customer service" option when calling, because they don't answer, and to get routed to the sales floor instead. Why even have a customer service dept if they don't provide customer service?

Quinton was great, patience and a great salesman. We'll be back.

I went in there and was so thankful for Eddie there he made my experience so great and much less stressful

Eddie at this store was absolutely amazing and so so helpful, we will definitely be back because of him!

My wife and I ordered a recliner and rug on 1/25/2025. George Arauz was the Sales Associate who helped us. We were quoted 3-4 weeks for the recliner and 6-7 weeks for the rug. 9 weeks later here we are with no recliner or rug. George now tells us that the recliner is discontinued and the rug is on backorder till May. When I cancel the orders due to the unacceptable time frame (and for a discontinued item), he says it will be a 20% cancellation fee. How does that make sense for item that is discontinued and when the original time frame has been doubled? Extremely disappointed with the service we received. Update: with the help of George, Ashley furniture eventually refunded the cancellation fee. Thank you George

We worked with George Arauz and that guy is the man. Can't wait to get our new loveseat!

Karim helped me today. He took his time and answered all my questions. He put up with all my questions in a professional manner. He was genuinely wanting to be sure the mattress and pillow were what was best for me. Very helpful in guiding me to make an educated purchase.

Bought a loveseat and I love it!. George A was helpful answering my questions as I wandered the store. It was a long delivery wait, but George was helpful when I contacted him to ask about delivery and correcting my address. He was amazing to work with.

Minnie was awesome and took care of all of our concerns on purchasing a table and couch

I went into the store to buy me a 2 person theater seating to go with my 3 person one I had the pleasure of dealing with Eddie Measa he was very easy to deal with we had a problem with my account my last name was spelled wrong on my account so we had to make 2 calls to get it settled Eddie and myself were getting frustrated because the customer service hung up on us but we got thru it I would recommend Eddie Measa if you're looking for great customer service

Nicole was a great help in finding an affordable sofa and recliner set. We came in looking for something that didn’t break the bank and functional. The store was very clean and Nicole was nowhere near a pushy salesperson and let us find exactly what we were looking for without trying to push us to something more expensive. Great experience overall! Thanks!

Karim had great customer service today.He came right up to us with a smile on his face and helped us find the perfect table set that fit our family's.needs it was practical and comfortable wiht a great color that met mine and my partner expectations...thanks very much Karim

Karim was very helpful and patient in helping us with our living room set . I recomend working with him and we will back to see him for any of our furniture need…thank you Karim

Mini and her crew were super helpful. She answered all my questions. Will definitely do business here in the future.

Just got done buying a couch from Ashley Furniture!!! Kem was wonderful, funny, engaging, and there was no pressure to buy. We will be back for a cuddle chair and hope to deal with Kem. Plus, he has excellent taste in sport teams. GO BRONCOS! Thank you again Kem. Skylar & Kira.

This is Pam I just wanted to talk about George the Salesman he was so in tune to our needs and so incredibly helpful. I am going to recommend my friends and family go to Ashley’s for their furniture.

I’m giving only two stars for the furniture, what we have in our possession. The stars are definitely NOT for the customer service. My husband and I have received only two pieces of our four piece order. When we received the call our order was being delivered, we were told “the whole order is being delivered”. We received only the sofa and end table. Since we financed on the 90 days same as cash program, we’re now having to make our full payments. Why? We don’t have the full order!!! We can’t get a straight answer from the salesman or customer service when I try to contact anyone. The salesman was friendly and definitely put on a show, like we were his best buds. But, now the sale was done, he has been the complete opposite. I’m not happy one bit and won’t recommend Ashley Furniture stores.

Karim was able to help us out with everything we wanted to get. My mother-in-law needed bedroom sets plus mattresses, living room set, and barstools. He went out of his way to help with EVERYTHING, plus he was very knowledgeable about all of the items we needed, plus he didn't pressure us into anything he let us decide what we wanted and gave us info that we needed.

Karim was a wonderful patient sales representative during our large purchase for our mom for her new home. He showed her different types of mattresses to suit what she loved and was comfortable to sleep on. The best was he help us with direction with this whole shopping experience couldn’t have done this without him!!!thanks Karim!!

Craig did an insanely good job in helping my family and I find a mattress, recliner, and dresser. He helped us very professionally and also didn’t waste any time. Very nice experience

Nelson Adams was amazing! His customer service was on point. I told him what we were after and he took us right to the spot. Highly recommend seeking Nelson‘s assistance if you’re in search for a great customer service experience and good furniture. Thank you Nelson!

George was great. He listened to what we wanted, and discussed our options that met our tastes. He did not try and oversell or upsell us. He even stayed an hour late after close to finalize our purchase. Thanks George!

How awful! Placed my order a month ago, still have not received half of the product, I received my dining chairs within a few days of placing my order, haven't received the table yet. I've been waiting a month. All their reps refuse to help, they refuse to let you talk to a manager or higher up. I actually got hung up on by the supervisor from the Salem store, she's a peach. Where is my order?!?!

Fantastic customer services and very helpful!!!!

Excellent and informative staff, at the same time not pushy or overly zealous in upselling. Definitely worth a trip if you need high quality furniture.

Ask for Nelson, he made our whole experience at Ashley. The whole process was quick, easy and the customer service was great. Not only did he give us space to look around, but he checked in regularly while giving us tips about each couch we looked at. Can’t wait for our new couches to be delivered!

George was extremely knowledgeable on Ashley’s products and which ones would work for what we needed. Super friendly and never pushy! We would definitely buy from him again ~ Sarah H

Nelson at the Salem location was very kind and helpful in making my sofa/loveseat purchase. I’ll be back for any more furniture needs.

Came in looking for a couch today, George immediately engaged with my fiance and me. He was kind and knowledgeable, listened to what we were interested in and had relatable feedback on what we were interested in. He was up front and honest every step of the way. We actually bought the fist thing he brought our attention to showing he really knows what the customer wants, it wasn't the most expensive thing on the floor either. He knew right where to start and I recommend him to anyone looking for someone who has already geeked out on the products on site so you don't have to. Thanks George!

I came in the other day and Mini was a great help she had so much knowledge and showed us exactly what we were looking for. I would always recommend her ! Best customer service & knowledge, it can't get better then that !!

George was awesome! He asked a couple questions and found us multiple options in different price ranges all in our budget. He didn’t show us the most expensive couch. He is really Very friendly and knowledgeable. It was a great experience. He took in consideration of what we were looking for. Very honest and upfront about everything overall a very good experience. And I walked away with a beautiful couch that our family.

Karim was super helpful! He was kind and helped us find the perfect couch. He even helped us load up the couch! Thank you for all your help!

Eddie was incredibly helpful with bedding and mattresses. My daughter and I were picky about mattress firmness and he worked great with us and our needs!

Knowledgeable and friendly, I had a great experience working with Nelson Adams today. Not at all pushy or trying to up-sell me on something I didn't want, he was professional and took the time to answer the many questions I had. I left feeling like my purchase was the right product, good quality, and for the right price. He will get my business again in the future. Thank you Nelson.

I worked with George Arauz, who was very helpful and worked to get me the best deal. He had such a great attitude, even when I changed my mind at the last minute, he continued to look for ways to help me stay on budget. Thank you George :)

Eddy Mesa was very helpful and never pushed us to buying anything. He was professional and was very pleasant to do business with

Karim was very helpful had a great experience shopping here

My significant other visited the Ashley store talked with a woman named Karen accounting and was very impressed with how much she knew and how she directed her to the just the right chairs. I’m sure she’ll be back to get more chairs but anyway, I appreciate everything you guys do over there. You do a great job. Thanks for your help. Looking forward to having a complete set. Thank you bye

We stopped by to check out some dining room tables. We had shopped a ton of other salem stores and honestly Ashley had a much better selection than any of the others. Lots of different styles actually on the floor to look at!! Other stores seemed to have a bunch of the same type, or just a catalog to flip through. Karim did an awesome job! He helped us get our order together, making sure we didn’t miss anything and that we understood the process. He listened to all our questions wasn’t at all pushy, so we had time to actually think about our purchase before pulling the trigger! It was nice to actually have some customer service over just another pushy salesman! Only down side someone should be prepared for is this isn’t really a grab it now kind of store…. Seemed like the selection of “in stock” “walk out the door” products were pretty limited but delivery was free and we had the time to wait so it worked perfect for us!!

I had a really good experience at this store Edward mesa was great and went out of his way to help us will definitely shop there again. Karie andrews

We just bought a couch from this store on their President’s day sale. Eddie Mesa was our salesman and he was great! Very friendly and knowledgeable. We came in with a specific couch in mind and he took us right to it. We did ask him to show us a couple of similar ones and he described all the differences between each one, was very patient, never pushy and a great attitude. When we were ready to buy he went over all of our financing options so we could pick the best one for us. Never did we feel pressured or rushed. We chatted with another employee and they were just as friendly. This is the third time we’ve bought furniture from this store and have always been impressed with the service and quality we have received. Will return when we need more furniture.

First of all I moved all my stuff into my house without damaging anything. The sales men that we had told us that we should pay for the delivery fee because nothing would get damaged and we wouldnt have to worry about setting up are furniture. Welllllll guess what, these people from ASHLEY FURNITURE show up to deliver couches and tables. They had the wrong table and damage my entry door not once or twice but 4 times. He decided to drive off to the side of the road instead of the middle and screwed up my drive way. Later on, I got a call from them asking if they left their dolly and drill at my house. Then they decided to drive back up my gravel driveway hauling butt - ignoring the speed signs posted in numerous spots up the entire driveway and proceeded to pull into another part of the driveway then back up my driveway and screw up my driveway even more resulting in even more damage. I paid for them to deliver and set everything up yet I had to go to the corvallis ashley furniture to get the right table. (Wait so I paid myself to go get the product and bring it to my house??????) Had a guy show up in a van to take pictures of the damage. I have been dealing with these idiots for 2 in a half months now just to get my damn door and road fixed and nothing has been fixed still. I am getting to the point another action is going to be taken. Then just today they had another u-haul truck go up my drive way to just take pictures AGAIN. Not a van or a smaller vehicle, no, another damn u-haul to cause more damage then already has been caused. One of the bran new couches that I sat on is already showing early signs of ware on the frame.

Our furniture came in, so scratched up and damaged. The bottom drawer in my chest didn’t work, and some of the drawer were completely chipped on the corners of my dresser. I cannot believe Ashley‘s would treat customers the way they did after I spoke with them. Shame on Ashley‘

We just bought a bed and we had the very best customer service experience ever! Eddie Mesa was knowledgeable, and thorough from beginning to end. He was fun made us feel comfortable, and we will be back to buy other furniture from Eddie again!

Karim was super helpful and patient with all my questions…it was a great overall shopping experience

Had great experience shop here with Nelson great customer service

I had a great experience getting my living room set up Nelson is who I would recommend when you go shopping

George at the Salem, OR location was immediately offering great advice and help to us when we walked in the doors. He's been extremely helpful with getting just what we wanted. He's been straight forward from the get go and even gets back to us on his days off. I'd recommend him to anyone!

EDDIE MESA IS AMAZING!!!! This was my first experience with Ashley furniture and he made it seamless...and went above and beyond! My hubby and I have a 2 year old, I am pregnant and renovating my house so we needed a new livingroom set. I was upfront with Eddie about possibly purchasing this couch online since it was litteraly half price but he really took his time and went out of his way to truly show me how ordering through a real company like Ashley is beyond worth it. There is so much bad business through these discount online stores with empty promises. I feel so confident in my purchase now with Ashley and that the warranty will help ease my fears of children and dogs ruining my beautiful new couches and knowing Ashley is right here locally to help repair if needed (whereas the online company would not be). Not to mention, I was quoted a 5 week waiting period and I was just told my couches are in 3 weeks early!! Eddie just went out of his way to help me with getting my shipment scheduled when customer service was swamped and couldn't answer their phones.I couldn't be happier. Eddie, you're amazing and Ashley and your customers are lucky to have you!!

I called in to make an order on a kitchen table my wife and I picked the weekend before. Kem Stearns answered my call. He not only was amazingly polite and cordial, but super helpful and even went and verified the tagged price on the item. My experience was great and really enjoyable thanks to Kem's personable and professional service. Look forward to shopping more with Ashley Furniture Salem.

The worst store ever . They sold me a bed that took 13 weeks to deliver and when it finally came it broke within two days . When I contacted them they tried to dismiss my concerns and the rep was very unprofessional ,he shouted at me and said that I should not contact him again . He also added that the store has other issues which are more serious than mine dealing with . Sent an email to and there has been no response up to this moment.

Eddie mesa Great customer service answer all my questions and great care and options

I had a great experience ordering a dining table and chairs with Eddie! I called over the weekend to see if a table was on the floor to look at, and Eddie went above and beyond to help me. The table was not on the sales floor, but he helped me figure out dimensions and price quotes, and I told him we would look over the details and let him know what we thought. My husband and I even went to a location closer to home to look at tables, which also didn’t have the original table on the sales floor, but found a different one we really liked. The salesperson at that location was not as friendly and helpful as Eddie, so I contacted him later to handle the purchase! Thanks for all your help!

Super pleased with our purchase and the help I got from Karim. He was very attentive and patient with us, excellent customer service! We will definitely be back.

Karim was very good, great customer service and you all need more like him.

Karim was very helpful and patient in helping us with our living room set. I highly recommend working with him and we will be back to see him for any of our furniture needs.

Thank Kem! Helpfull without being pushy. We appreciate you!

We had a wonderful experience at the Ashley Homestore in Salem today. We visited this store today to test out some couches. We had made a previous purchase at another location that could not be fulfilled due to the item being discontinued and oversold by Ashley Corporate. We explained the situation to the sales representative and let him know that we would not be making a purchase at this store because we had been sent from another store so that we could find an item to exchange for our already purchased item. Luis Flores was the sales representative who helped us and he was amazing. He understood our situation and did everything he could to help us find the living room set that we needed. The customer service that we got while at this location was exceptional. Luis was amazing but every single sales rep or employee we encountered while in the store was so kind and ready to help. We will 100% return to this location for any future purchases we make with Ashley Furniture. Thank you for your excellent customer service.

They lied to us about other furniture shops. They said they would be 12 weeks out on getting furniture lies. Got them within a week. They try to trick you to buy from them. When they are 4 to 5 weeks out.

DO NOT BUY HERE!!!!! Bought a couch after looking for long time I needed a couch that could handle animals as I had a mini husky and a cat the sales lady told me this couch o purchased was just that told me pet claw puncture proof and even took a set of keys to the couch to show it would do no damage. So I bought the couch.well This morning my daughter was holding cat and it jumped out her arms onto side arm and punctured the couch in three spots. No worry I said I have warranty on couch I will call and have some one come out well turns out it only has a one time pet damage repair with your warranty !!!!! And it’s not claw puncture proof either they lied !!on top of when couch was delivered .a whole section did not work they did not take it back to store told me they couldn’t and told me they would document the issue to get it fixed the delivery guy on delivery slip wrote that it was delivered and no issues I had to call store and tell them right there it was broken had I not there wouldn’t of been any proof. Well couch was delivered in October and it’s Jan and it still has not been repaired and I have already started making the payments. I will not buy anymore furniture from this place ever again. Buyer beware. Warranty’s are crap and they lie when they sell u furniture my first choice was a microfiber but Becuase of what lady said I bought this one.

Karim at the Salem store was awesome. Great knowledge about the different products. Made shopping very easy & stress free. Ask for Karim if you are in the market for furniture.

We just purchased a new sofa and love seat. Our sales man George Arauz was amazing. My husband has back issues so helped us find an amazing deal and a super comfy furniture.

Karim was knowledgeable and helpful! Amazing experience from start to finish!

Nelson was great! Great customer service! Go see Nelson if you want quick and professional service! Thank you Nelson

Eddie was fantastic very helpful in finding a piece of furniture that fit our space and budget :)

Karim was extremely helpful & informative. He went out of his way to help us out. He made everything easier for us.

Went in to look and ended up being helped to find a perfect piece . @ Ken was a great help!

Karim was awesome. Very helpful, knowledgeable and friendly. Highly recommend him and Ashley.

I am SO upset with this place. We have been more than patient and kind with them here at Ashley’s and it’s the last straw. They sold us a couch and a mattress. We received our couch, and the delivery drivers did not even attempt to get it into our house for more than 5 minutes and said it wouldn’t fit because of our entryway gutters. So they left it in our yard and said we can figure it out. I asked if they could fit it if I removed the gutters and they said it wouldn’t fit. So my husband came home and him and I got it in in less than 5 minutes. Then I found out they lied to their boss and said that THEY OFFERED TO REMOVE OUR GUTTERS AND THAT I SAID NO!!! As far as our mattress goes- they said delivery should be no more than 6 weeks… we never received it and it’s been over 6 weeks. I have literally called the store about 20 times and I swear they blocked me or something because they’ve never answered. I guess we will be going down there in person. DON’T BUY FROM THEM THEY DON’T CARE ABOUT YOU AT ALL!

I wanted to love this store, but honestly I’m so frustrated with just trying to get the sofa I purchased that I’m not even sure I want it anymore… My husband and I ordered a reclining sofa the end of November and was told it would be in 3-5 weeks. Okay, that’s fine. Then we get a call a week later saying it’s coming in early and the team set up the delivery date. Great. I had company coming so my husband and I quickly sold our old couch to make room for the new one. When the delivery guys come, they unload the wrong couch, only for me to find out that the sale person put down the wrong couch and we had paid for the wrong one (note to self, always check the receipt when you purchase with them). So now I’m left with no couch at all. Customer service tells us that our couch won’t be ready until after Christmas and after much back and forth, we got a temporary couch to use… The delivery guys came, opened the box and pulled the couch out, only for a piece to be missing. I called customer service and that piece won’t come in until our actual couch is ready. They offered $50 to make up for the time and all the confusion… Everyone has been super friendly and have tried their best which I truly appreciate, but for some reason, the company can’t get their act together. Now I have a temporary, unfinished couch that I have to worry about until my couch arrives which is still unknown and $50 back. All this back and forth has been utterly frustrating and I won’t ever be shopping with them again…

We purchased 2 couches and a coffee table. Our salesman was great and we love our couches. Easy to clean even with 4 dogs and 2 kiddos. Once we got the room setup, the coffee table was just too short once we had new couches that aren’t broken in yet. We tried to return the coffee table and get something else, but it’s only a 48hr return window? Who has a 48hr return? We are only on day 5. With that policy I wouldn’t recommend the store. Find it in store and buy online

We recently bought a living room set and are so excited about our new furniture! Eddie was super helpful and kind during the entire process. Highly recommend working with Eddie and Ashley furniture.

We had a good experience looking for a sofa in this store. There were many to choose from in a range of prices and we found one we love. I would've given it 5 stars except the sales person didn't tell us there were two kinds of delivery services. We ended up paying over a $100 for "deluxe" delivery, then found out later from my daughter that there was a $50 option. Maybe because we're older he simply assumed we couldn't move a sofa? The good news is that the delivery people--Aracely and Glenn--were fantastic. They were friendly, and careful with both the sofa and our walls. Definitely appreciated them!

George had great customer service today! He came right up to us with a smile on his face and helped us find the perfect couch that fit our family’s needs. It was practical and comfortable with a great color that met mine and my partners expectations. He took what we wanted and turned it into something we needed. We came in with no idea and went out with a great experience and our first forever couch. So excited to see our new couch in our living room. Thank you George for taking such great care of us at Ashley’s.

Karin was very helpful. He was open to let us look around on our own for a bit. Karin gave us some great ideas for placement of the new pieces. He was able to answer all of our questions.

Love cream he was great. He was a great sales man. The best. 5100.00 well spent. Thanks.

Highly recommend to ask for Eddie. He was so patient with us and answered any questions we had. Super helpful and friendly. Plus gave us an amazing deal on our new couches.

I am extremely disappointed with my experience with Ashley Furniture. I ordered two bedroom sets and have been dealing with a nightmare for over four weeks. First, when my first bedroom set was finally delivered, the dresser was missing because it was damaged. No one communicated this with me beforehand—the delivery person just showed up and informed me. When I did finally receive the dresser over two weeks later, it was damaged again. Yet again, I wasn’t notified of the damage until it arrived at my door. The second bedroom set was scheduled for delivery, and I was told everything was fine. But the day before delivery, they informed me the bed was damaged and wouldn’t be delivered! This was after confirming the delivery date—why didn’t they mention the damage then? When I asked for a refund, multiple employees called me back trying to change my mind. Each one was rude and had a terrible attitude. Eventually, one person called and offered a swap if I’d still accept the delivery, so I agreed. But when the delivery guys arrived, they said the bed’s foundation was on backorder, and they had no idea when it would arrive. How am I supposed to use a bed with no foundation? This was never communicated, and they offered to just leave the boxes in the room until the foundation came in or cancel the delivery. I refused, of course. When I called Ashley to complain, no one was helpful. I even went to the store after work and was met with more attitude. They said they’d “sort it out” and call me, but I never received a follow-up. I’ve been emailing one of the people who initially reached out to me, and they have stopped responding altogether. I still haven’t received a refund. This experience has been nothing short of frustrating, and I wouldn’t recommend Ashley Furniture to anyone. The lack of communication, damaged items, delays, and poor customer service make me wish I’d never ordered from them.

My husband, son and I were very impressed not only by the price ranges and selection of recliners in the Salem store, but the great customer service that Eddie Mesa provided us. We started at Ashley furniture, then drove to several other stores in the area (LazyBoy, Keubler, Woodys) and came back to Ashley to purchase a beautiful recliner. Eddie was very knowledgable about the various recliners and gave us additional discounts that applied. We can't wait for our new recliner and would recommend this store and to ask for help from Eddie.

Highly recommend Eddie Mesa! He was awesome to work with. Very patient as we took hours to make our final decision on which couch we were going to purchase. He gave us space to talk and think about it while checking in on us every once in awhile. At a couple of times, Eddie was working with other customers so he would have another sales associate let us know that he was busy but would be back with us soon. He was the reason we came back to purchase furniture. He will be the reason we come back to purchase more!!

My fiancé and I placed an order in September being told the items would be delivered in 2 to 3 weeks. Our delivery was scheduled for October 19th. We had been told to clear out our old furniture to make room for the new furniture, which we did. Once they arrived they only had our dresser, not the mattress or bed. They said they never received the bed or mattress at all. When I called in they said they accidentally placed two separate orders and we would get our bed and mattress the next week. They called me last week to schedule the delivery for today, 4 weeks later, for just the bed. When i asked them about the mattress they said it was in and they would add it to the same delivery but today they showed up with a mattress no bed. So we have been without a bed for over a month. Every time we call we have to fight to get them to even locate our order. There has been no remorse over the fact that we haven't had a bed for over a month due to their incompetence. We paid thousands of dollars and don't even have the furniture we were charged for. Honestly, buy your furniture ANYWHERE else, this place is a joke.

Found what we wanted right away. Nelson was a great salesman.

Nelson was amazing helped me select the perfect mattress and of course the best frame and even helped put together an amazing bedroom. Made sure we got the protection plan. Go see Nelson at Ashley Salem

We had a great experience working with Nelson!

Eddie was so helpful, personable and not an "in your face" type of salesman which I really appreciated. He didn't pressure us to buy anything but made sure to check in with us periodically if we had questions.

In early September I ordered over $3300 worth of furniture for both the dining room and living room of a new home. We paid for all of it in the store in Salem, and we're given a delivery date of September 20th. Because we expected our furniture to arrive on the date promised, we moved in thatday. Since we hadn't heard about a delivery time, we called and after a long and confusing conversation with the corporate customer service person, we were transferred to a call with customer service at the store. We were informed of massive disarray in their system because of switching from being a corporate store to a franchise store. We were told to expect a two week delay. Two weeks later we were told to expect the furniture at the end of November, 2 months later than promised. They have been willing to split our order so we now have living room furniture, but are still waiting for the dining set we hope to have before Thanksgiving. Every conversation with customer service, of which I've had many, they are confused and unable to make specific promises. They have been courteous and seem to make an effort, but their system still appears to be very disorganized. This experience has been exasperating and stressful.

Went in to buy a recliner, our salesman was extremely patient and helpful in pointing out our options. We actually went back to the store 3 times before purchasing but never felt any high pressure sales, only patience and understanding. A very positive experience and will definitely go back to Ashley for future purchases!

Eddie was personable, professional and efficient. He cut us a deal and didn’t try to upsell. Grateful for a quick, seamless and professional experience!

Bad communication, delivery time not accurate and a lot longer than expected. Not a good experience

Nicely set up store. Excellent sales support.

We absolutely love our outdoor patio furniture. The chairs are so strong and built very welll

(Translated by Google) Excellent discount on my purchase, thank you very much (Original) Excelente descuento en mi compra,muchas gracias

I never got my furniture and it took two months to get my refund

Purchased a sofa, coffee table, end tables and a TV console. I was assured that the delivery people would put the tables and console together. The sofa was delivered, they said they do not put anything together and laughed at me. I was told that I paid for delivery and set up.Tried reaching out to Salem, Oregon store, no answer, tried to call for days and no one answered. Finally call customer service (not sure where). Made a complaint, they tried calling the Salem store and got no answer. Nothing was ever resolved, no call backs, no follow up. Long story short, I will not purchase anything from Ashley's again, especially in Salem, Oregon!

Karim did a great job matching our needs. Went the extra mile at every point. Will definitely return for future needs

I am still waiting for an end table that isn’t chipped from an order in August . Nobody calls me back or follows through .

I was very happy with my new couch that I purchased from your store

Terrible service! 3 last minute delivery cancellations, no concern or care for customers time or schedule. Finally cancelled order entirely due to no longer wanting to wait all day for it to happen again. Not any effort whatsoever to make things right. Will never purchase from Ashley again.

This is really about the experience, not the specific location. I would not buy online! We had a terrible experience, ordered a couch on Sept. 2nd had a total of 4 different date confirmation emails and every time you tried to track the delivery time it was not found. Multiple phone calls and no one had an answer as to where it was. Finally canceled the order today.

Would highly recommend Karim. Great guy and great service.

I have ordered a multitude of furniture items from Ashley’s, including a couch, rugs, tables and a lamp. I have received only a partial amount of the products that I have ordered and have been pleased with the quality of the items I ordered, but I have found your customer service and delivery process to be quite disorganized and unsatisfactory. I ordered all of these items on August 15, 2024. The expected delivery time for these items was approximately two to three weeks. One month later and none of my items have been delivered and no one has reached out to me to update me about my delivery. I then called and contacted someone from the front desk and they told me that they would work on it and contact me about my delivery. I then received only half of my items and was never contacted after the delivery of those items. I then called again and was told that my other items were at the store and they would send me an email to confirm my delivery. They came back again about two weeks later with only one more item. It is now 2 months later and I have still had trouble getting a hold of your company to deliver my items and have had to rearrange my schedule multiple times including being late to work. While everything at the store and the quality of the items are great, it is not worth it if I never receive the items. l also went into the store personally and they said they would make it right and contact me, but still never have. Keep in mind I spent thousands of dollars on this order.

The man who helped me with my couch purchase was very rude when I declined any extra services/warranty.

Amazing experience!

Nelson made our in-store purchasing experience quick and easy! Made sure that we understood all of our options, and was extremely personable. Thanks Nelson!

I had a horrible experience with Ashley’s in Salem. We were aware that the delivery time would be a couple weeks out but their communication is horrible. We received an email for a delivery date and when the delivery date arrived we never heard back. I called and they mentioned we needed to reschedule which we did and again the item was not going to be delivered. They mentioned our item would need to be delivered to the warehouse. Both times we’ve had to make arrangements to have someone at home. Super unprofessional service and no communication. Canceled item instead of dealing with this for a 3rd time. In response to the below message: if re-submitting the order and having to wait another 4 weeks for delivery is taking care of the issue than sure. A resolution would be having a better time frame or explanation on why the item has been delayed twice or offering the customer a rush option.

Great experience, very cool employees.

We are extremely disappointed in two chairs we purchased at the Salem store. They are flimsy and not as sturdy as the one we tried on the showroom floor. The sales representative told us if we were unhappy with this product it could be returned and sold me an expensive warranty package that he indicated would allow the product to be returned. What a SCAM! We cannot return these items. We will never shop at Ashley again as we believe we were taken advantage of as senior adults. The misrepresentation is disappointing to say the least. We will never recommend Ashley and will discourage our friends from shopping there. Worse than Walmart quality.

Eddie and Necole are the best! They were extremely helpful! I would highly recommend getting help from these two.

I came in and mini and her manager necole were amazing I would always and I mean always ask for them !! Def shopping there again

Have been putting off looking for a new bedroom set but came in and was greeted with a smile by Eddie he was so knowledgeable and understanding of what I was looking for, Even the manager Necole came over and introduced herself I felt so welcomed. Will definitely come back again in the future

Came in, looking for a bedroom set. Eddie went above and beyond to help me. Showed me break downs went above and beyond. I also met the manager Necole and she was great too, definitely coming back

Haley and nichole were great and they helped me pick just the right thing

I felt to need to take a moment and share my experience at your store, not only do you have good quality merchandise your employees are amazing. I got all my questions answered and was encouraged to take my time without feeling pressured. One of your employees was extremely nice and very helpful. He went out of his way to make sure we were satisfied. We will be back. A special thanks to Mr. Eddie Mesa (keep up the good work you are definitely manager material)

I went in looking for something different but couldn’t decide on what. Eddie was able to help us pick something in my price range and I love it! Necole even came over and was so nice! She made sure we were getting help with our order- but no additional help was needed! Eddie was doing great! Would def recommend

Mini was so kind and helpful!

Nelson Adams was very kind and helpful. Thank you for all the advice, my place has never looked so good.

Haley was amazing!! We were just looking trying to get design ideas and she still to the time to walk us through so many options. Very informative without being pushy and she took care of us even though we knew we were not buying that day. You don’t see that kind of service anymore!! Thank you Haley!!

Necole and Eddie are so helpful and so nice

Eddie and his manager Necole were wonderful to work with! Great service. 10/10 recommend!

Eddie provides the highest customer service for anyone looking for furniture and his manager Nicole is great to work with also

I worked with Mini when I came in. She was very friendly and knowledgeable. I was looking for a very specific couch that I saw online, showed her the picture on my phone and walked me right too it!

I’m so happy I got Eddie as my salesman! Eddie and Manager Necole were so amazing to work with, thank you guys! Love this place!

There was such a great variety of furniture here. Craig was super awesome, he helped me pick out the perfect side table for my living room! Will definitely shop here again!

Nicole the manager was amazing ! Haley was phenomenal sales Goddess

Eddie and his manager Necole are a killer duo! I highly recommend Eddie as your salesman if you want quality.

Haley was professional and provided excellent service.

Mini and Necole (manager) were attentive and professional during our visit to the store. These two make a great team.

Eddie was amazing to work with, his manager Necole was wonderful too!

I went into Ashley's looking for a specific style couch. Unfortunately the company doesn't carry this style but the guy helping me (Eddie) was amazing. Even tho they didn't carry the one i was looking for, he showed me what most companies consider a "Firm" couch style (which is what i was going for) and some comparable style couches. I have a very small living room and very particular about the kind I want in my house. He was very understanding about that and not pushy at all. I will definitely be asking for him again when I go back for my bedroom set

Eddie was my salesman, he was extremely knowledgeable, patient and helpful. I wouldn’t wanna work with anyone else, I’ll be back for sure! If you need a salesman with insane knowledge and customer service, ask for Eddie!

Craig was a tremendous help when I was picking out my furniture. The service and help with financing was great. There were a couple of glitches with the delivery he was able to resolve quickly!

Eddie was one of the best people I’ve worked with! Helped me find just what I was looking for and was so kind during my entire decision making process! Will definitely come back in the future!

I had great customer service from a young man named Eddie very knowledgeable and service with a smile and Necole the manager was very nice too had a great experience purchasing what I needed thank you

Necole is a great manager and Eddie provided amazing customer service, I will alway ask for him when I go into the store!

Eddie was amazing and provided great customer service! He was very professional, timely and overall very helpful.

Eddie was friendly and very helpful. He was great at answering my questions and showing me around. I will be back. Thanks so much! I also want to add that Necole is a great manager. Both of them were so patient with my indecisive nature.

Eddie and the manager Necole were super knowledgeable and friendly. I would absolutely recommend them to anyone if they’re needing furniture in the future!

Haley Cook is outstanding, she was friendly and very professional, she knows how to take care of the customer!

A very nice employee. Very courteous and helpful. Ms. Minnie Gee was able to help me a lot with my decisions. For me, she had a very trained eye. The bed is absolutely amazing. It fits perfectly in our bedroom. I will continue to shop at Ashley's.

We can into the store and mini was helping and she was so amazing and helped up with our work and was super sweet. I’m definitely coming back 😁

Eddie was awesome to work with. He made furniture shopping 10x less daunting. If you need a killer salesman, he’s your guy!!

Eddie was fantastic! He helped me find the perfect bed frame at the best price, taking time to explain my options thoroughly. Great service and attention to detail

HALEY COOK Talked with me on a rising head rest frame for bed, and mattresses. Also higher raised off the floor sofas. I am disabled, and have problems getting off of lower sotas. Thank You Haley Cook! I will be seeing you soon 😃

This store is great! They have a wide variety and everything I was looking for! Craig was especially helpful and courteous… Definitely will shop again!

I recently worked with Eddie to find the perfect sectional couch for my home, and I couldn’t be happier with the experience. Eddie was incredibly patient and professional throughout the entire process, taking the time to understand my needs and helping me find exactly what I was looking for. He was attentive, knowledgeable, and made sure I was completely satisfied with my purchase. If you’re in the market for furniture, I highly recommend working with Eddie – he truly goes above and beyond to provide excellent customer service!

I came in and got help from Mini, she was very helpful and had the answers to all my questions. I would definitely recommend her and say she's the best employee at the store!

I really enjoyed working with Eddie! He has great customer service skills & he had top tier product knowledge. I definitely recommend him for anyone looking for furniture! His manager Necole was phenomenal as well!

Craig’s the best employee here !!

Craig has been super helpful whenever we go into the store and provided excellent service when we were looking for a couch recently!

Have always had a great experience with them. Haley and the crew treated us with such respect, and they treat the veterans very well. Thank you so much.

Mini was great to work with. Made sure I got my items, even after the issue with shipping.

UPDATE: The slats were finally delivered on Tuesday (10/8). The guys that delivered them had no idea that they were going to have to assemble the bed. They were cool about it though and really nice. I liked the delivery guys. But still stand by my review. I also realized they never delivered the $150 nightstand that was part of my order. I didn't notice it because I thought it was with the other boxes that were left in my garage but turns out it wasn't. I'm just going to take the loss because I simply don't have the energy to deal with this company anymore. If I could give zero stars I would. Waiting over a month for bed slats. Yes, BED SLATS for my sons bed that I purchased from them and is sitting in my garage because they are supposed to assemble it when the bed slats come. They just give me excuse after excuse, rarely answer their phone and are just playing games at this point. I do not recommend this place at all. You have been warned, DO NOT SHOP here!

Horrible service. They do not answer their phones and the managers only give you excuses. Do not shop here!

Eddy was very helpful when shopping for a table/ chairs and a couch!

I bought a dining room table and chairs over a month ago and it still hasn’t been delivered ! I call no one answers the phone ! It was supposed to be delivered the 16th wasn’t delivered called the scheduled it for the 26th it still isn’t here and now they don’t answer when I call ….

Great furniture, nice people, very helpful.

I purchased a couch and accent table 8/31 and set delivery for 9/21 (3weeks). On 9/20 we removed our old couch and got excited for our new items. 9/21 came and we hadn't heard a word about delivery so I decided to call in. I called the customer care 888 number and they couldn't even locate my order. They put me on hold and said they would call the store but apparently just transferred me there to a voicemail. I left a voicemail and called the store myself directly and spoke to the store manager Jammison Rosas who indicated my items were not going to be delivered and had no estimate of when due to some corporate delivery change. I had not been contacted and would not have been if I hadn't followed up myself. So here I stand with nowhere to sit and a husband about to have surgery and needs a place to rest. Luckily I went to The American Furniture store and I'm having what appears to be the same couch delivered tomorrow. Skip the trip to Ashley if you want to avoid emotional trauma and find another store. Id recommend The American Furniture store.

Helpful staff. No pressure.

DO NOT BUY ANYTHING FROM THIS STORE UNPROFESSIONAL! I purchased my order since Aug17,2024 and it supposed to delivery on Sep11. They send me to confirm for delivery on Sep8.and today is Sep10 they tried to call me that they have to reschedule. This is very frustrating.this company called me before the delivery day just 1 day.i don’t understand how they’re working.so stupid.and the lady name Amanda said she gonna give me a call back today.since then i never heard anything from them.we’ve been waiting for the chair almost month.it’s for my nursery. The problem is if you guys don’t have a chair or not ready to ship.you guys should let us know in earlier.then we could plan to buy somewhere else because we needed it.unprofessional company.the worst experience store in America.

Worst delivery experience of our entire lives. Ordered a new frame, mattress and chairs, mattress only arrived at close to 11:30pm. One guy showed up to deliver the mattress and take away our old one, my husband had to help remove our old mattress. I can't believe I paid a delivery fee for this kind of service. DO NOT BUY FROM HERE. I still don't know if we'll ever get the rest of the order we paid for because the store number rings to an automated assistant that is no help and the company is showing our order has been delivered. I REPEAT WALK AWAY DO NOT BUY FROM THIS STORE. UPDATE: 10/17/24 - turns out the WRONG mattress was delivered. When we brought this to their attention 3 days after delivery, they ordered the correct mattress, that was over A MONTH AGO AND STILL NO MATTRESS!! we have gone by the store in person twice now and were assured it would be soon and now nearly 6 weeks later we are sleeping on the wrong mattress still. Every time they claim Doug King be calling us back and EVERY TIME he DOES NOT! My husband and I are about to put the mattress in the back of our truck and take it back ourselves. AGAIN, DO NOT BUY FROM THIS STORE.

Bait and switch sales tactics...advertised couch on laborday sale $199..went in 2 days before to sit on,tryout. The employe said they would not have one in stock untill 10am on laborday....we came back and were told..the $199 price was for matresess,by the store manager,tha5 the sales guy..who went and looked up all the info on Satarday was mistaken. Classic bait and switch in my opinion. I HAVE ATTATCHED A PIC OF THE SALES SIGN RITE INSIDE THEIR FRONT DOOR SALEM OREGON STORE. decide for yourself

Friendly knowledgeable staff, huge selection. Great prices too. Nelson and Kem were amazing help. One year review. The couch and loveseat themselves are not holding up. We started having issues with sagging and pilling of the fabric by month 3. Ashley warranty said "it's just conforming to your body" and refused to do more. Store manager sent more stuffing and replacement covers, but now a year in I have had to restuff 3 times, and added anti sag boards under the cushions. Very unhappy with the product.

Ordered a table , was told would be delivered a week after I ordered. I decided to call Ashley’s since no one called me about what time I would receive my table , they tell me it’s pushed out another week ! Guy in store didn’t do his job , rushed us to get out , didn’t ask if we wanted insurance , the last time I went service was amazing ! Not this time , guy on counter looks like he hates his job

Delivery people didn’t speak English. Were trying to tell them a better way to bring it up and had no idea what we were saying. Told them to take off and we would figure it out. Store number just goes to automated system where you can barely understand them when someone talks. Won’t give refund for delivery

We were very happy with George as our sales rep. We seemed to have trouble with the delivery dates due to unavailability of some items. When we finally got the whole order, one of the items was damages and was returned on the delivery truck for replacement. When we checked with the store we were told they were aware and would take care of it. We still have not heard a projected delivery date of the replacement. When I called yesterday to inquire, I was cut off and neither of us received a return call. By the way, we do love the product.

George did a great job helping my wife and I find the perfect bed for us, he was very knowledgeable and great to work with. I would highly recommend asking for him if you need help picking out a bed

I found the most PERFECT couch for my home, waited almost a month for delivery only for the delivery drivers to not deliver my couch, saying it was too big to fit inside. I suggested bringing in the smaller pieces and that we could finagle the largest piece in however, they tried to bring the largest piece in FIRST and said there is no way to get it in and that my only option was to deny delivery. I called the Ashley store where I purchased my furniture and the lady on the phone hung up on me then had a condescending tone with me when I said I do not want to purchase another couch that I wanted a FULL refund as nothing was delivered and the delivery people said they wouldn’t charge me. The woman on the phone was not helpful and told me to wait 24-48 hours to hear back about the refund. If I he delivery people refused to deliver the product that I paid for then I should not be charged for it and therefore a full refund should be reinstated! Do better Ashley’s!

I cancelled my order because I was told my order would be delivered on 6/25/24 and the next day(6/21/24) after I ordered it I got a call telling me it would not be delivered until 7/2/24 because I (that's is what I was told)I didn't confirm the order. No one said anything about confirming the order and they tried to make me feel like it was my fault. So if that is how you treat your customers I will not do business with a store that makes it's customers feel belittled. Thank you Roberta Gitchel

We were in the market for living room furniture, and Joshua assisted us. We were able to locate exactly what we were looking for and made the purchase.

Chrissy was friendly, knowledgeable and helpful. Overall a very pleasant experience

Nelson was a joy to work with. I was so unsure picking out my furniture and he had much patience as I kept going back and forth. Nelson didn’t make me feel rushed at all. He moved pieces of furniture around for me to make sure they looked good together. Thank you Nelson

Simple shopping experience.

Overpriced particleboard furniture.

Delivery boys 5 stars. In store salesman 2 stars. Numerous times he would tell us the price just for example $1000, but would end up being $1689. After buying almost $12,000, even at the end he would say one price but it be more. He waited until the end to say a price for delivery because you can't pick up from the store. I like Ashley's furniture. It is to bad a salesman gives one price. For example it's just $1000 more when it's $1689 total and happens over and over.

Paid a ridiculous amount of money for a very nice bed and a premium base. Now they call to tell me that the base is not in stock and they don’t know when it will be in stock. Absolutely ridiculous. When you give a customer a guarantee that an item will arrive, why don’t you stick to the guarantee instead of calling me on the day it’s supposed to be delivered to tell me it won’t be delivered.

Super helpful sales team! Great experience

Kim greeted us at the door and was very friendly. He was great. They were busy since a sale was in progress, but he kept an eye on us and kept checking back with us to see how we were doing. He was very knowledgeable about their products and was never pushy. He had a perfect balance between professionalism and interacting with us (kidding around, etc.) which made it an enjoyable experience. He is an asset to the company. The one drawback (which almost cost the sale) was that the sofa I chose looked a different color in different lighting. I asked to take a throw pillow home (of course I would leave a deposit) to see what color it was in my room but was told it was against company policy. I mean, who wants to spend that much money on something when you don't know the actual color? I ended up gambling, but if it's "off" I'm stuck.

Had 2 gift cards given 3 years ago that were denied, but other than that great experience.

Nelson was very courteous and professional. Thank you for a very nice and welcoming experience.

Beyond frustrated with this place. Furniture arrived with broken pieces. They scheduled a repair but nobody at customer service can help. Nobody knows what they're doing there.

Maria at Ashley was awesome! She helped us twice and it was a great experience!

Had a very nice sales person James. Very helpful, nice conversation. He was very efficient. We found the couch set we needed. Thank you.

George was wonderful! Knowledgeable, caring, and very helpful. The store is beautiful! Will definitely call on George again if the opportunity arises.

I don't know why the guy slurring cannot math. But I have a credit of $1500. I get a sofa $799. Go to pick out a recliner $649 somehow equals $1857. Don't ask for Josh. I drove from Albany to be ripped off. I called first to order but they needed me to drive 50 miles round trip to be price hiked.

We found what we needed and George was very personable and helpful.

Able to price match for us!

Didn’t show up on the confirmed delivery day/time. Rescheduled our delivery for a random unapproved day without even a phone call. Husband missed work to be home for this. Tried asking customer service multiple times about what is happening and not a single person seems to know what’s going on. Super disappointing.

Entered with a friendly hello and immediate help. Customer service was excellent. Thank you!

Customer service was outstanding! Would very highly recommend!

I'm very sorry, it was a very unprofessional store. Not once was I greeted. I dragged a rug from clearance across the store by myself. The receptionist was not friendly. The first salesman was as phoney as anyone could be. The second salesman was trying to get a price on the rug (he finally found the manager) and at least she gave me a good price for it. But, he was, in my opinion, lazy. I ordered a nightstand and won't get for a month and I have to put it together myself! I hauled the rug out on my shoulder. I am 65! What happened to customer service? 😕

George was very helpful, patient, and friendly! He stayed by our side as we tried to decide on what we wanted! Come and see George!

James was so kind and helpful. He made the furniture buying process fun and enjoyable! Thank you, James!

Nice, mostly well made furniture, but even on sale it is overpriced.

After going to every furniture store in town. I decided to buy my dinette set here. Price was the best, salesman was funny and got us the best deal.

Update: Awful, don’t recommend. Sales staff were great, but it went down hill after purchase. Ordered 2 barstools and a king bed, then a 2nd order of a queen bed and another queen bed set. The 1st delivery was the queen beds/bedset. The delivery men swore they had the king not the queen we had cleared space for and made us completely clear out the main bedroom. Afterwards, they said the hardware was missing, left it in my garage and supposedly ordered the parts. When the person showed up weeks later to assemble the bed, he said it was a queen and the parts were in the un-opened box all along! Weeks turned to months sleeping on a mattress on the floor waiting for our bed! Finally, they set the delivery and again, we cleared out the main bedroom. They showed up w/out the side rails and left the rest of the bed taking up our whole garage. I didn’t notice until they left that they ordered the wrong stools! We asked for barstools and they sent us pub stools, which are way taller. They didn’t even fit under the bar. We loaded them up and took them to the store and instead of exchanging them, we had to take them back home and wait for another order! They finally set up delivery on my bed rails, only to call the day of, after we cleared the main bedroom FOR THE 3RD TIME, to say that the rails were damaged. After several heated calls, I was told they weren’t damaged, in fact they didn’t even have them. It took over 4 months and TONS of work and stress before we finally received our bed. Save the stress and go to Mor Furniture! I’ve never had any trouble or late deliveries from them.

Maria was so great. She gave us the space we needed to shop around and figure out what we wanted but was right there when we had questions. Not pushy at all and overall a calm and comfortable buying experience. Thank again, Maria!

Maria was great today. Thank you for all your help.

Thank you, George, and Ashley Furniture. Our family had a wonderful experience getting the furniture we needed. Customer service care was top notch. A very personable and fun experience!

George did a great job helping us find a recliner.

Very happy I purchased here. Office and sales team was so patient with all of my inquiries. I found my dream sofa! 🥰🥰

George was amazing and so very helpful! We areso excited about our purchase! Highly recommend him!!!!

Many choices to choose from. Good customer service. We bought a couch and two chairs.

The showroom rep (Mr. Sterns) was very nice and professional. Went above and beyond to help us narrow down our decision. We couldn’t be happier 😊

I had called the store many times and I would speak to a robot and then it rang but then it just hung up and they picked up once I told them why I was calling and then they gave me a number to call the number was the same one I was speaking to

I went in to buy a couch and could have bought it out right but I wanted to build my credit so I financed it under the impression it was a loan. The sales guy repeatedly referred to it as a loan, saying things like “see if you pre qualify for our loan” “the loan is for 12 months” and things like that. It’s not a loan. It’s a credit card. If he would have said “see if you pre qualify for an Ashley’s furniture credit card” I would have immediately said no. It was deceptive marketing and I honestly wanna cancel my order and get my couch from somewhere else. When I pay off the couch or cancel my order I’m gonna have to cancel the credit card that I never even wanted and that’s gonna hurt my credit to do because I’ll loose an account instead of my credit going up for paying off a loan. I called to complain and was on hold for 40 minutes before the phone hung up.

My overall experience was good. Everyone was very helpful and professional. Sean especially made the whole experience enjoyable. His sense of humor and knowledge was very much appreciated.

Great selection, great customer service and competitive prices. Highly recommend!

Ordered a reclining chair for our son. It was suppose to be delivered today between 2 and 6pm. It has yet to be delivered and we tried calling to see what is going on. The gal on the phone said they are running late and then hung up on my husband. We called back to speak to a manager, the manager was in a "meeting" and will call us back. Never got a call back. We attempted to the call the 800 # and the store #, no one was answering the phone. The last call we made says they are closed and to call back during business hours. It is almost 10pm and still no delivery. Ashley's has now lost any future sales from us. We are so disappointed in their delivery service and customer service.

came in looking for gaming chair with only one in stock. Sales rep told me they would have to order for more to come in. One gaming chair was in clearance except the cable that the chair used to utilize the light up RGB strips on it was sliced. Sales rep also told me he would not drop the price on it any more after I pointed that out. Extremely disappointed by the quality of my visit and will not be returning.

I have tried calling the store multiple times over the last few days with a question about a couch I had purchased and have been told each time that someone would call me back. Last night I was told that I would be contacted today by 5pm, still no one called. I attempted to contact them again this evening and now no one is answering the phone. It feels like they only care about you as a customer until they have gotten your money, after that they have no interest in helping you. I'm really disappointed in their customer service.

Ashton our Sales person was easy to work with and explained we would have to wait right up front and was very respectful just seemed like he wanted to and liked his job. No pressure

Wonderful customer service purchased a beautiful Couch at a great price! I’m super excited about my purchase!

The experience was one of my worst retail experiences of trying to buy something from a store that is selling stuff and not being able to make it happen. We walked through the store for about 30 minutes and didn’t have one sales associate come and greet us at all. Then we sat down on the couch that we wanted to buy that was right by the hub, where all of their sales consultants walked in and out of. We saw at least six people walk past us and never stop to talk to us. Finally a gentleman did he was helpful And then we purchased the couch and some wall art and were told that they were going to be delivered within a week. Then we got a phone call saying our couch was going to be delayed in for another month. We already got rid of her other couch the day before the delivery so we knew that it was plenty of room for it like they asked us to do. we still do not have our couch. We still do not have our wall art and they confirm delivery within 10 minutes earlier today and now it’s been three hours since that time. They don’t know what’s going on with my furniture at all. At first it was deferred to another store for their floor model to be in there and then they said no we will make sure it gets to your house. That did not happen. The tracking information they gave me I tracked it all the way up until 10 minutes. It was supposed to be here and now it’s not here and they’re not delivering it apparently. The company is horrible. Their customer service is even worse and people really don’t know what’s going on but I’ll tell you what they will take your money and hold it and use it for their own proper tea in Creasman without any regards to you as a customer. Some people seem to care, but nothing is being done. They’ve had almost $2000 for me for over a week and I am paying interest on it and I still won’t have any furniture for probably a month. That’s not right .

We had a great experience, we gave Josh a vague idea of what we wanted and he guided us to a ton of great options, answered all our questions, withstood our 1 year Olds tantrum and found us the perfect couch that checked all our boxes.

Ordered a couch from here in May 2023, couch was delivered to the wrong address in Portland instead of Dallas, OR. When scheduling redelivery, I told them Friday wouldn't work because of my schedule. Delivery man shows up and rings my doorbell on Friday anyways. Then, I order a new bed frame and mattress from them December 6, 2023. The delivery date is set for Jan. 6, 2023. I had my old mattress removed days before the Jan. 6 date, and then got a call that my new bed was postponed until February 13th. Then February 9th got a call that it was delayed until middle of March! Needless to say, I cancelled this order and will not be ordering with Ashley again...

Very, Very helpful and outstanding service at this store. Chrissy our sales lady was very helpful and we are so pleased.

I was going to order things online but I went into the showroom floor to see what was going on there that Stor and the people there that were helping me were so great and kind and helpful. I just went back there again to go and get a bedroom set for my daughter. I had a delivery date for my couch also and they were very good about calling me and sending me messages. It was an easy process. Everything just worked out well. The delivery people that delivered my couch even they were fast and efficient and I’m so glad that they took away all of the wrapping. Also. I’ve bragged a lot about the store and the things that I’ve bought and now people are wanting to go And buy my couch .

Apparently your delivery crew doesn’t speak very much English. Like sign here and goodbye. If I had any questions they probably couldn’t or wouldn’t have been able to answer them.

Worst experience ever! Purchased 3 sets of furniture in early December with 2 to 4 week delivery timelines. Manager of store unwilling to assist with multiple delivery charges. Each of three delivery dates have been delayed with one yet to be scheduled 2 months later. Two pieces from second delivery were damaged with one piece being returned. That piece was returned twice due to damage. When finally delivered, the delivery personnel punched a hole in the entryway without mentioning the damage. One piece is still on back order with no delivery date established. Calls to the store have gone with no response to our concerns. Calls to customer service, once connected have been somewhat informative on status but unable to resolve issues. As for quality of furniture, you get what you pay for ... eventually if not damaged. Never again!

We had a great experience shopping at Ashley, we went in just browsing and ended up purchasing a living room furniture set. Deena was amazing and answered all of our questions, we look forward to working with her again in the future.

Michele was polite and helpful. Answered questions and educated me about power assist lift and ended up buying recliner I wouldn't try in beginning. I would look for Michele whenever I come to Ashley's.

Chrissy is the best! She was very patient and helpful with our decision process for furniture for our new house. Highly recommend visiting her and this Ashley store for your furniture needs!

Delivery was a nightmare, multiple reschedules, lack of communication, miscommunication with warehouse and store management. Months later I finally have my item, not assembled, when assembly was paid for, sitting in my house.

Worst experience ever with Ashley. They cancelled and rescheduled my order numerous times. Then expect delivery and date of delivery they cancelled again after awaiting for 3 hours and missing work. The rescheduled the date of delivery did not arrive as expected time line. I paid to have my product delivered and assembled. Product was not assembled left in boxes. The delivery driver said they were contracted and Ashley does not them hours they work over. I told him that was illegal to not pay employees hours worked. DONT BUY FROM HERE!!!

Very disappointed in my last purchase at Ashley furniture. Waited over 6 weeks for a delivery that was supposed to only take 3 weeks. Finally decided to cancel the order. It’s been over a week and a half since we canceled the item and still haven’t received our refund. I would not recommend purchasing from Ashley furniture.

Chrissy was amazing and so helpful!! You should always request her when you go.

Craig and Chrissy helped us find our new living room set and made payment easy. Thank you!

Always a pleasure doing business at Ashley's. Kim is awesome. Great service . I will be hack

Chrissy was a lot of help!

Chrissy was great. Helped us find just what we were looking for!

Beautiful place, I had a good experience. I recomend this bussines.

Sales associates were very helpful and personable. I would definitely recommend this store location in Albany, Oregon!

I just bought a Couch two overstuff chairs with Ottomans. Christy Was an amazing sales lady. I came in many times not sure about the purchase and then ended up changing couches altogether. After making the purchase I made yet another change. She was very gracious and helpful and efficient.

Jack Ford was amazing with his customer service! Answered all of my questions. Definitely recommend working with him.

Is way overprised for their stuff

Tim gave customer service. That was excellent.

We were looking for some unique chairs for our mother, and our experience was great. We found just what we were looking for. We didn't know exactly what we wanted but knew the perfect chairs when we saw them. We are delighted!

How Ashley Furniture Ruined Christmas On Dec 6th we went to Ashley for one specific reason, buy a new Dining Room Set for Christmas as we were hosting, we finally settled on a set and our sales rep Kem got everything written up and eagerly took our $2500.00. With a promised delivery date of Dec. 20. Come Dec 20 the truck arrived and we showed them where to put it all. Driver came to me and asked me to look at the table, DAMAGED entire corner crushed, he said he would report it and take it back, so they left 7 chairs and the Server. Then the garbage began, First Customer service said they would have a new table to us by Saturday, in 24 hrs they will call with the delivery time as the replacement was in the system, no calls or texts, called Customer Care line, no order in the system but they would do it, call tomorrow, we called no order was placed because the driver didn't return table they said, when asked how that is our problem, "policy is we must have the return back to warehouse" before they can replace. Not caring where their driver was, we informed them of our receipt clearly stating "driver took table" they were totally unfazed by that and refused to enter order. so next step as we were told by Kem, any issues call me here's my direct line, after 4 calls and no response, we called the store only to be told no order in system as nothing had been returned. Bottom line no one from Ashley cared or was willing to do anything to help as it always came back to the driver who apparently left the state with a truckload and never retuned "I wonder if they reported it to the police" or was it all an easy excuse to lie and tell us more lies. As it is we have no table and Christmas is in 2 days. Thank You Ashely for ruining our gathering and you have certainly lost a customer for life. One day we may have a table but it seems with missing drivers, Customer Care reps that don't care and non responsive store employees it is in doubt. 12/28/23 Waited my 24 hrs to get confirmation on delivery, as has been the norm, no call from Ashley so back to customer care who informs me it was delivered yesterday and it wasn't, because the warehouse staff dropped in the warehouse and broke it. But they did send the driver to our house to stop 20sec in front of the house and then drive away. About 100 mile round trip to show the truck came to our house. Still no table

Exact

You better hope nothing goes wrong with your order or delivery from Ashley because if it does, prepare for the worst customer service you can imagine. It took 3 delivery attempts for my couch to actually arrive at my door. That’s 3 times I rearranged my schedule to be home for a delivery only to have the wrong couch show up or only a portion of the total order. That’s frustrating enough but the complete lack of organization and communication between the store and warehouse was truly shocking. I had to play middle man, which shouldn’t be a customer’s job, and still couldn’t get a straight answer. For a store that works in delivering furniture, you will be amazed at how poorly they do it. And finally, when I said I felt I needed to be partially compensated for the order due to the long postponement, I was offered an insulting $50 and my other emails were literally ignored. Do not shop here

My buying experience was top notch. There was no sales pressure and when I was ready to buy, the customer service was excellent. Sophia exceeded my expectations.

Josh, one of their sales representatives and they're did an absolute awesome job with giving me exactly what I wanted. So thank you guys.

Michelle was AMAZING 🤩!! Great customer service! ♥️

Crissy helped me buy my first couch!

Sophia was amazing at helping us select exactly what we wanted. Giving us the best advice for delivery and set up. She was very attentive, and was patient as we looked through the entire store. Thank you Stephanie. 5/5 for service.

Great store… tho kinda tricky Internet sales on the floor!? Had to bounce person to person to complete sales…??! Loving my home purchases, thanks guys, Plm

Tough! Wasted time and complete incompetence of staff(

Great experience shopping for a recliner. Sophia was superb! Will definitely shop here again

Worst service ever, we buy a costume make living room. Couch system with wedged and everything. It took them a month to delivered, then the send us half of the order and now it's been two months and the order is not fully delivered. And when you go and ask at the store, they said there's nothing that they can do. Worst service ever, nice furniture but is not worth it.

I cant even get through to the store, it states open m-f 8am-8pm google states 9pm. But the robot tells me other wise, bought a 3 piece set black friday. They couldnt get me a stupid delivery date, promised Monday still nothing Tuesday nothing. And when you call it says stores closed (see beginning comment) when u try and pull up the date it has a error or a date of delivery jan 1 1990 so like wth. I was born in 91 so not correct. No one can answer me? Im about to goto the store.

nice collection of rugs to choose from. Sophi was an excellent help to us.

The store was so busy and not enough help. The phones were ringing and people were standing around waiting to be helped (half a dozen people waiting to make purchases) The staff was extremely nice but overwhelmed. I wanted to pay cash for my purchase and was told I could not do that because the cash person was out. I found a piece of furniture online that I wanted and was told it was discontinued but it was on the website. Did end up ordering a few items. Hopefully they will arrive and be the quality we paid for. Furniture has gotten so expensive and its not made the way it use to be.

Purchased a great recliner and have had lots of enjoyment!

I needed a specific set of aspects in the sofa sleeper to fit my needs, and those needs were competently and speedily met. Although the selection was great, the reliability of getting the sofa delivered on time was very poor. I was scheduled for delivery on the 16th of December, it was changed just before the 16th to the 26th, the day after Christmas. That caused me to be without a couch for my Christmas party. The unit was delivered near 7:00 pm on the 26th. The delivery itself was good, but I should have been informed earlier of the delay in getting the sofa.

Customer service was great. He showed us a lot of options. No pressure. Checking out was simple. I gave 4 stars because the furniture is expensive.

Worked with Kem on getting our furniture ordered! Great experience! He was kind, patient and ran up and down the store to keep up with our indecisiveness. Was super respectful and understanding about price checking and just over all us considering the purchases. Thank you so much Kem!