Ashley Salem, OR
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
I would give no stars if possible. My mother lost her home in the 2020 fires. In February 2022 we went into Ashley Furniture in Salem Oregon and spent over $20,000 to furnish her new home. At that time we were told that some items were in the warehouse and others had to be ordered but the entire order would be delivered in March 2022. Come March we were told that none of the items were available and it would be late April. In April we were told none of the items were available and they were scheduled for delivery May 17th. May 16th I called to confirm and we were told no items were available and they were not estimated to be available until June 21st. I just called back and now they are saying July but we might got some in June, however it is hard to say. This is completely unexceptable business practices. My 76yr old mother is siting on boxes after having lost everything. Shame on Ashley Furniture. Make this right.
We purchased a couch in January. We chose one specifically because it was in stock. We were told it would be delivered on Feb 27th. It never showed up and we never received any communication from Ashley about the delays. When we called to inquire about the delivery of the couch, we were told that there was no ETA on it even though we had selected one that was in stock and our salesman had confidently told us it would be delivered in February. We called again in April and were told it would be delivered May 17th. When we didn't hear anything leading up to the 17th, I called again and was told it would be mid July before we got it because it still wasn't in the local warehouse. I argued that it was ridiculous to keep delaying a couch that was supposedly in stock in January. An hour later the couch mysteriously appeared in the warehouse and was delivered on the 19th. If dealing with this store, remember that they lie to make sales, and they only want to help if you are complaining so go full Karen if you want anything to get done.
Figured I would leave a review as there are LOTS of bad ones that had me worried.. pros: ordered a mattress and power loveseat on may 1 2022, and have just received a scheduled date of 5/23 for both. Obviously could change but folks with 6 months of no word had me nervous, plus diff furniture diff time-frames I am sure. Will update if receive or don't. Told in store calls won't be answered and best to stop in for an update but just waited patiently. Cons: walked around for an hour ignored by salespeople (40 and white) until we asked the assist manager for help. Once we got help it went really well (thanks AM and Nekole). Many folks walked in and got help right away not sure what we couldn't get help even standing in front of the main desk. Almost left, hopefully glad I didn't. UPDATE: furniture delivered on time with zero issues.
It’s no nice to have a no call no show for a delivery. Wait six months just to cancel an order. The WORST customer service period! Nobody picks up the phone!
Ordered a couch a few months ago and the delivery date has come and gone with no updates from Ashley's, and no furniture. I haven't heard a peep from these folks on when it will be delivered despite having driven down to talk with them in person once already. Can't seem to reach them by phone no longer how many times you call, what day you call, or what time you call. Do not buy from here. Ever since they got new management it's been a mess.
This is by far the worst experience we've had buying furniture. We ordered a couch on Nov. 27 and were told it would be delivered Dec. 29. It wasn't...Then we were told it would be February 28...it wasn't. Next date--April 29. We waited and waited...nothing. Next day--May 6. We were just told that delivery will PROBABLY be May 10. The company has not been forthcoming about the problems with suppliers. Instead, they promise delivery dates they do not control. Update: Ashley Furniture reached out...and the saga continues. Yesterday, we were told the couch had arrived at the warehouse and was being processed. Today we are told the couch will arrive on May 9 and after it is processed, we will be notified of a delivery date. Communication with Ashley's customer service told us that we should not rearrange our schedules until we have a definite timeframe for delivery. So this morning we were super excite when we were told that the couch would be delivered tomorrow between 8 and 12. Short lived happiness....now the delivery is pushed to Thursday. It is absolutely incredible!!!!!!! Final update The couch was delivered today!!!!!!!!!! That is six months after it was ordered.
Ordered a bed for my 3 year year old back in Dec 2021. They have called 5 times to confirm delivery, yet a few days before delivery they call to push it another month out. They called in Feb 2022 to schedule a delivery of half the order, then called to say the warehouse doesn't have it in stock.. I got called in March and told everything would arrive by April 7th, here it is 4 days before delivery and they called to say it won't get delivered until May 12th. I'm furious as this is the worst service I've received. 1 hand doesn't know what the other hand is doing there. We bought from them before they became corporate owned and never had these kinds of problems.. since they became Corporate owned, I've had problems. I will never spend another dime in Ashley furniture..