Ashley Store Salem, OR

Just got done buying a couch from Ashley Furniture!!! Kem was wonderful, funny, engaging, and there was no pressure to buy. We will be back for a cuddle chair and hope to deal with Kem. Plus, he has excellent taste in sport teams. GO BRONCOS! Thank you again Kem. Skylar & Kira.

This is Pam I just wanted to talk about George the Salesman he was so in tune to our needs and so incredibly helpful. I am going to recommend my friends and family go to Ashley’s for their furniture.

I’m giving only two stars for the furniture, what we have in our possession. The stars are definitely NOT for the customer service. My husband and I have received only two pieces of our four piece order. When we received the call our order was being delivered, we were told “the whole order is being delivered”. We received only the sofa and end table. Since we financed on the 90 days same as cash program, we’re now having to make our full payments. Why? We don’t have the full order!!! We can’t get a straight answer from the salesman or customer service when I try to contact anyone. The salesman was friendly and definitely put on a show, like we were his best buds. But, now the sale was done, he has been the complete opposite. I’m not happy one bit and won’t recommend Ashley Furniture stores.

Karim was able to help us out with everything we wanted to get. My mother-in-law needed bedroom sets plus mattresses, living room set, and barstools. He went out of his way to help with EVERYTHING, plus he was very knowledgeable about all of the items we needed, plus he didn't pressure us into anything he let us decide what we wanted and gave us info that we needed.

Karim was a wonderful patient sales representative during our large purchase for our mom for her new home. He showed her different types of mattresses to suit what she loved and was comfortable to sleep on. The best was he help us with direction with this whole shopping experience couldn’t have done this without him!!!thanks Karim!!

Craig did an insanely good job in helping my family and I find a mattress, recliner, and dresser. He helped us very professionally and also didn’t waste any time. Very nice experience

Nelson Adams was amazing! His customer service was on point. I told him what we were after and he took us right to the spot. Highly recommend seeking Nelson‘s assistance if you’re in search for a great customer service experience and good furniture. Thank you Nelson!

George was great. He listened to what we wanted, and discussed our options that met our tastes. He did not try and oversell or upsell us. He even stayed an hour late after close to finalize our purchase. Thanks George!

How awful! Placed my order a month ago, still have not received half of the product, I received my dining chairs within a few days of placing my order, haven't received the table yet. I've been waiting a month. All their reps refuse to help, they refuse to let you talk to a manager or higher up. I actually got hung up on by the supervisor from the Salem store, she's a peach. Where is my order?!?!

Fantastic customer services and very helpful!!!!

Excellent and informative staff, at the same time not pushy or overly zealous in upselling. Definitely worth a trip if you need high quality furniture.

Ask for Nelson, he made our whole experience at Ashley. The whole process was quick, easy and the customer service was great. Not only did he give us space to look around, but he checked in regularly while giving us tips about each couch we looked at. Can’t wait for our new couches to be delivered!

George was extremely knowledgeable on Ashley’s products and which ones would work for what we needed. Super friendly and never pushy! We would definitely buy from him again ~ Sarah H

Nelson at the Salem location was very kind and helpful in making my sofa/loveseat purchase. I’ll be back for any more furniture needs.

Came in looking for a couch today, George immediately engaged with my fiance and me. He was kind and knowledgeable, listened to what we were interested in and had relatable feedback on what we were interested in. He was up front and honest every step of the way. We actually bought the fist thing he brought our attention to showing he really knows what the customer wants, it wasn't the most expensive thing on the floor either. He knew right where to start and I recommend him to anyone looking for someone who has already geeked out on the products on site so you don't have to. Thanks George!

I came in the other day and Mini was a great help she had so much knowledge and showed us exactly what we were looking for. I would always recommend her ! Best customer service & knowledge, it can't get better then that !!

George was awesome! He asked a couple questions and found us multiple options in different price ranges all in our budget. He didn’t show us the most expensive couch. He is really Very friendly and knowledgeable. It was a great experience. He took in consideration of what we were looking for. Very honest and upfront about everything overall a very good experience. And I walked away with a beautiful couch that our family.

Karim was super helpful! He was kind and helped us find the perfect couch. He even helped us load up the couch! Thank you for all your help!

Eddie was incredibly helpful with bedding and mattresses. My daughter and I were picky about mattress firmness and he worked great with us and our needs!

Knowledgeable and friendly, I had a great experience working with Nelson Adams today. Not at all pushy or trying to up-sell me on something I didn't want, he was professional and took the time to answer the many questions I had. I left feeling like my purchase was the right product, good quality, and for the right price. He will get my business again in the future. Thank you Nelson.

I worked with George Arauz, who was very helpful and worked to get me the best deal. He had such a great attitude, even when I changed my mind at the last minute, he continued to look for ways to help me stay on budget. Thank you George :)

Eddy Mesa was very helpful and never pushed us to buying anything. He was professional and was very pleasant to do business with

Karim was very helpful had a great experience shopping here

My significant other visited the Ashley store talked with a woman named Karen accounting and was very impressed with how much she knew and how she directed her to the just the right chairs. I’m sure she’ll be back to get more chairs but anyway, I appreciate everything you guys do over there. You do a great job. Thanks for your help. Looking forward to having a complete set. Thank you bye

We stopped by to check out some dining room tables. We had shopped a ton of other salem stores and honestly Ashley had a much better selection than any of the others. Lots of different styles actually on the floor to look at!! Other stores seemed to have a bunch of the same type, or just a catalog to flip through. Karim did an awesome job! He helped us get our order together, making sure we didn’t miss anything and that we understood the process. He listened to all our questions wasn’t at all pushy, so we had time to actually think about our purchase before pulling the trigger! It was nice to actually have some customer service over just another pushy salesman! Only down side someone should be prepared for is this isn’t really a grab it now kind of store…. Seemed like the selection of “in stock” “walk out the door” products were pretty limited but delivery was free and we had the time to wait so it worked perfect for us!!

I had a really good experience at this store Edward mesa was great and went out of his way to help us will definitely shop there again. Karie andrews

We just bought a couch from this store on their President’s day sale. Eddie Mesa was our salesman and he was great! Very friendly and knowledgeable. We came in with a specific couch in mind and he took us right to it. We did ask him to show us a couple of similar ones and he described all the differences between each one, was very patient, never pushy and a great attitude. When we were ready to buy he went over all of our financing options so we could pick the best one for us. Never did we feel pressured or rushed. We chatted with another employee and they were just as friendly. This is the third time we’ve bought furniture from this store and have always been impressed with the service and quality we have received. Will return when we need more furniture.

First of all I moved all my stuff into my house without damaging anything. The sales men that we had told us that we should pay for the delivery fee because nothing would get damaged and we wouldnt have to worry about setting up are furniture. Welllllll guess what, these people from ASHLEY FURNITURE show up to deliver couches and tables. They had the wrong table and damage my entry door not once or twice but 4 times. He decided to drive off to the side of the road instead of the middle and screwed up my drive way. Later on, I got a call from them asking if they left their dolly and drill at my house. Then they decided to drive back up my gravel driveway hauling butt - ignoring the speed signs posted in numerous spots up the entire driveway and proceeded to pull into another part of the driveway then back up my driveway and screw up my driveway even more resulting in even more damage. I paid for them to deliver and set everything up yet I had to go to the corvallis ashley furniture to get the right table. (Wait so I paid myself to go get the product and bring it to my house??????) Had a guy show up in a van to take pictures of the damage. I have been dealing with these idiots for 2 in a half months now just to get my damn door and road fixed and nothing has been fixed still. I am getting to the point another action is going to be taken. Then just today they had another u-haul truck go up my drive way to just take pictures AGAIN. Not a van or a smaller vehicle, no, another damn u-haul to cause more damage then already has been caused. One of the bran new couches that I sat on is already showing early signs of ware on the frame.

Our furniture came in, so scratched up and damaged. The bottom drawer in my chest didn’t work, and some of the drawer were completely chipped on the corners of my dresser. I cannot believe Ashley‘s would treat customers the way they did after I spoke with them. Shame on Ashley‘

We just bought a bed and we had the very best customer service experience ever! Eddie Mesa was knowledgeable, and thorough from beginning to end. He was fun made us feel comfortable, and we will be back to buy other furniture from Eddie again!

Karim was super helpful and patient with all my questions…it was a great overall shopping experience

Had great experience shop here with Nelson great customer service

Had a great experience with all of the help received when trying to make a purchase. If you’re in need of some new furniture make sure you ask for Nelson!

I had a great experience getting my living room set up Nelson is who I would recommend when you go shopping

George at the Salem, OR location was immediately offering great advice and help to us when we walked in the doors. He's been extremely helpful with getting just what we wanted. He's been straight forward from the get go and even gets back to us on his days off. I'd recommend him to anyone!

EDDIE MESA IS AMAZING!!!! This was my first experience with Ashley furniture and he made it seamless...and went above and beyond! My hubby and I have a 2 year old, I am pregnant and renovating my house so we needed a new livingroom set. I was upfront with Eddie about possibly purchasing this couch online since it was litteraly half price but he really took his time and went out of his way to truly show me how ordering through a real company like Ashley is beyond worth it. There is so much bad business through these discount online stores with empty promises. I feel so confident in my purchase now with Ashley and that the warranty will help ease my fears of children and dogs ruining my beautiful new couches and knowing Ashley is right here locally to help repair if needed (whereas the online company would not be). Not to mention, I was quoted a 5 week waiting period and I was just told my couches are in 3 weeks early!! Eddie just went out of his way to help me with getting my shipment scheduled when customer service was swamped and couldn't answer their phones.I couldn't be happier. Eddie, you're amazing and Ashley and your customers are lucky to have you!!

I called in to make an order on a kitchen table my wife and I picked the weekend before. Kem Stearns answered my call. He not only was amazingly polite and cordial, but super helpful and even went and verified the tagged price on the item. My experience was great and really enjoyable thanks to Kem's personable and professional service. Look forward to shopping more with Ashley Furniture Salem.

The worst store ever . They sold me a bed that took 13 weeks to deliver and when it finally came it broke within two days . When I contacted them they tried to dismiss my concerns and the rep was very unprofessional ,he shouted at me and said that I should not contact him again . He also added that the store has other issues which are more serious than mine dealing with . Sent an email to and there has been no response up to this moment.

Eddie mesa Great customer service answer all my questions and great care and options

I had a great experience ordering a dining table and chairs with Eddie! I called over the weekend to see if a table was on the floor to look at, and Eddie went above and beyond to help me. The table was not on the sales floor, but he helped me figure out dimensions and price quotes, and I told him we would look over the details and let him know what we thought. My husband and I even went to a location closer to home to look at tables, which also didn’t have the original table on the sales floor, but found a different one we really liked. The salesperson at that location was not as friendly and helpful as Eddie, so I contacted him later to handle the purchase! Thanks for all your help!

Super pleased with our purchase and the help I got from Karim. He was very attentive and patient with us, excellent customer service! We will definitely be back.

Karim was very good, great customer service and you all need more like him.

Karim was very helpful and patient in helping us with our living room set. I highly recommend working with him and we will be back to see him for any of our furniture needs.

Thank Kem! Helpfull without being pushy. We appreciate you!

We had a wonderful experience at the Ashley Homestore in Salem today. We visited this store today to test out some couches. We had made a previous purchase at another location that could not be fulfilled due to the item being discontinued and oversold by Ashley Corporate. We explained the situation to the sales representative and let him know that we would not be making a purchase at this store because we had been sent from another store so that we could find an item to exchange for our already purchased item. Luis Flores was the sales representative who helped us and he was amazing. He understood our situation and did everything he could to help us find the living room set that we needed. The customer service that we got while at this location was exceptional. Luis was amazing but every single sales rep or employee we encountered while in the store was so kind and ready to help. We will 100% return to this location for any future purchases we make with Ashley Furniture. Thank you for your excellent customer service.

They lied to us about other furniture shops. They said they would be 12 weeks out on getting furniture lies. Got them within a week. They try to trick you to buy from them. When they are 4 to 5 weeks out.

DO NOT BUY HERE!!!!! Bought a couch after looking for long time I needed a couch that could handle animals as I had a mini husky and a cat the sales lady told me this couch o purchased was just that told me pet claw puncture proof and even took a set of keys to the couch to show it would do no damage. So I bought the couch.well This morning my daughter was holding cat and it jumped out her arms onto side arm and punctured the couch in three spots. No worry I said I have warranty on couch I will call and have some one come out well turns out it only has a one time pet damage repair with your warranty !!!!! And it’s not claw puncture proof either they lied !!on top of when couch was delivered .a whole section did not work they did not take it back to store told me they couldn’t and told me they would document the issue to get it fixed the delivery guy on delivery slip wrote that it was delivered and no issues I had to call store and tell them right there it was broken had I not there wouldn’t of been any proof. Well couch was delivered in October and it’s Jan and it still has not been repaired and I have already started making the payments. I will not buy anymore furniture from this place ever again. Buyer beware. Warranty’s are crap and they lie when they sell u furniture my first choice was a microfiber but Becuase of what lady said I bought this one.

Karim at the Salem store was awesome. Great knowledge about the different products. Made shopping very easy & stress free. Ask for Karim if you are in the market for furniture.

We just purchased a new sofa and love seat. Our sales man George Arauz was amazing. My husband has back issues so helped us find an amazing deal and a super comfy furniture.

Karim was knowledgeable and helpful! Amazing experience from start to finish!

Nelson was great! Great customer service! Go see Nelson if you want quick and professional service! Thank you Nelson

Eddie was fantastic very helpful in finding a piece of furniture that fit our space and budget :)

Karim was extremely helpful & informative. He went out of his way to help us out. He made everything easier for us.

Went in to look and ended up being helped to find a perfect piece . @ Ken was a great help!

Karim was awesome. Very helpful, knowledgeable and friendly. Highly recommend him and Ashley.

I am SO upset with this place. We have been more than patient and kind with them here at Ashley’s and it’s the last straw. They sold us a couch and a mattress. We received our couch, and the delivery drivers did not even attempt to get it into our house for more than 5 minutes and said it wouldn’t fit because of our entryway gutters. So they left it in our yard and said we can figure it out. I asked if they could fit it if I removed the gutters and they said it wouldn’t fit. So my husband came home and him and I got it in in less than 5 minutes. Then I found out they lied to their boss and said that THEY OFFERED TO REMOVE OUR GUTTERS AND THAT I SAID NO!!! As far as our mattress goes- they said delivery should be no more than 6 weeks… we never received it and it’s been over 6 weeks. I have literally called the store about 20 times and I swear they blocked me or something because they’ve never answered. I guess we will be going down there in person. DON’T BUY FROM THEM THEY DON’T CARE ABOUT YOU AT ALL!

I wanted to love this store, but honestly I’m so frustrated with just trying to get the sofa I purchased that I’m not even sure I want it anymore… My husband and I ordered a reclining sofa the end of November and was told it would be in 3-5 weeks. Okay, that’s fine. Then we get a call a week later saying it’s coming in early and the team set up the delivery date. Great. I had company coming so my husband and I quickly sold our old couch to make room for the new one. When the delivery guys come, they unload the wrong couch, only for me to find out that the sale person put down the wrong couch and we had paid for the wrong one (note to self, always check the receipt when you purchase with them). So now I’m left with no couch at all. Customer service tells us that our couch won’t be ready until after Christmas and after much back and forth, we got a temporary couch to use… The delivery guys came, opened the box and pulled the couch out, only for a piece to be missing. I called customer service and that piece won’t come in until our actual couch is ready. They offered $50 to make up for the time and all the confusion… Everyone has been super friendly and have tried their best which I truly appreciate, but for some reason, the company can’t get their act together. Now I have a temporary, unfinished couch that I have to worry about until my couch arrives which is still unknown and $50 back. All this back and forth has been utterly frustrating and I won’t ever be shopping with them again…

We purchased 2 couches and a coffee table. Our salesman was great and we love our couches. Easy to clean even with 4 dogs and 2 kiddos. Once we got the room setup, the coffee table was just too short once we had new couches that aren’t broken in yet. We tried to return the coffee table and get something else, but it’s only a 48hr return window? Who has a 48hr return? We are only on day 5. With that policy I wouldn’t recommend the store. Find it in store and buy online

We recently bought a living room set and are so excited about our new furniture! Eddie was super helpful and kind during the entire process. Highly recommend working with Eddie and Ashley furniture.

We had a good experience looking for a sofa in this store. There were many to choose from in a range of prices and we found one we love. I would've given it 5 stars except the sales person didn't tell us there were two kinds of delivery services. We ended up paying over a $100 for "deluxe" delivery, then found out later from my daughter that there was a $50 option. Maybe because we're older he simply assumed we couldn't move a sofa? The good news is that the delivery people--Aracely and Glenn--were fantastic. They were friendly, and careful with both the sofa and our walls. Definitely appreciated them!

Beautiful furnitures but The customer service is awful.. they don’t communicate well and they lie about delivery estimates and 9/10 times based on my experience the items are damaged

George had great customer service today! He came right up to us with a smile on his face and helped us find the perfect couch that fit our family’s needs. It was practical and comfortable with a great color that met mine and my partners expectations. He took what we wanted and turned it into something we needed. We came in with no idea and went out with a great experience and our first forever couch. So excited to see our new couch in our living room. Thank you George for taking such great care of us at Ashley’s.

Karin was very helpful. He was open to let us look around on our own for a bit. Karin gave us some great ideas for placement of the new pieces. He was able to answer all of our questions.

Love cream he was great. He was a great sales man. The best. 5100.00 well spent. Thanks.

Highly recommend to ask for Eddie. He was so patient with us and answered any questions we had. Super helpful and friendly. Plus gave us an amazing deal on our new couches.

I am extremely disappointed with my experience with Ashley Furniture. I ordered two bedroom sets and have been dealing with a nightmare for over four weeks. First, when my first bedroom set was finally delivered, the dresser was missing because it was damaged. No one communicated this with me beforehand—the delivery person just showed up and informed me. When I did finally receive the dresser over two weeks later, it was damaged again. Yet again, I wasn’t notified of the damage until it arrived at my door. The second bedroom set was scheduled for delivery, and I was told everything was fine. But the day before delivery, they informed me the bed was damaged and wouldn’t be delivered! This was after confirming the delivery date—why didn’t they mention the damage then? When I asked for a refund, multiple employees called me back trying to change my mind. Each one was rude and had a terrible attitude. Eventually, one person called and offered a swap if I’d still accept the delivery, so I agreed. But when the delivery guys arrived, they said the bed’s foundation was on backorder, and they had no idea when it would arrive. How am I supposed to use a bed with no foundation? This was never communicated, and they offered to just leave the boxes in the room until the foundation came in or cancel the delivery. I refused, of course. When I called Ashley to complain, no one was helpful. I even went to the store after work and was met with more attitude. They said they’d “sort it out” and call me, but I never received a follow-up. I’ve been emailing one of the people who initially reached out to me, and they have stopped responding altogether. I still haven’t received a refund. This experience has been nothing short of frustrating, and I wouldn’t recommend Ashley Furniture to anyone. The lack of communication, damaged items, delays, and poor customer service make me wish I’d never ordered from them.

My husband, son and I were very impressed not only by the price ranges and selection of recliners in the Salem store, but the great customer service that Eddie Mesa provided us. We started at Ashley furniture, then drove to several other stores in the area (LazyBoy, Keubler, Woodys) and came back to Ashley to purchase a beautiful recliner. Eddie was very knowledgable about the various recliners and gave us additional discounts that applied. We can't wait for our new recliner and would recommend this store and to ask for help from Eddie.

Highly recommend Eddie Mesa! He was awesome to work with. Very patient as we took hours to make our final decision on which couch we were going to purchase. He gave us space to talk and think about it while checking in on us every once in awhile. At a couple of times, Eddie was working with other customers so he would have another sales associate let us know that he was busy but would be back with us soon. He was the reason we came back to purchase furniture. He will be the reason we come back to purchase more!!

My fiancé and I placed an order in September being told the items would be delivered in 2 to 3 weeks. Our delivery was scheduled for October 19th. We had been told to clear out our old furniture to make room for the new furniture, which we did. Once they arrived they only had our dresser, not the mattress or bed. They said they never received the bed or mattress at all. When I called in they said they accidentally placed two separate orders and we would get our bed and mattress the next week. They called me last week to schedule the delivery for today, 4 weeks later, for just the bed. When i asked them about the mattress they said it was in and they would add it to the same delivery but today they showed up with a mattress no bed. So we have been without a bed for over a month. Every time we call we have to fight to get them to even locate our order. There has been no remorse over the fact that we haven't had a bed for over a month due to their incompetence. We paid thousands of dollars and don't even have the furniture we were charged for. Honestly, buy your furniture ANYWHERE else, this place is a joke.

Found what we wanted right away. Nelson was a great salesman.

Nelson was amazing helped me select the perfect mattress and of course the best frame and even helped put together an amazing bedroom. Made sure we got the protection plan. Go see Nelson at Ashley Salem

We had a great experience working with Nelson!

Eddie was so helpful, personable and not an "in your face" type of salesman which I really appreciated. He didn't pressure us to buy anything but made sure to check in with us periodically if we had questions.

In early September I ordered over $3300 worth of furniture for both the dining room and living room of a new home. We paid for all of it in the store in Salem, and we're given a delivery date of September 20th. Because we expected our furniture to arrive on the date promised, we moved in thatday. Since we hadn't heard about a delivery time, we called and after a long and confusing conversation with the corporate customer service person, we were transferred to a call with customer service at the store. We were informed of massive disarray in their system because of switching from being a corporate store to a franchise store. We were told to expect a two week delay. Two weeks later we were told to expect the furniture at the end of November, 2 months later than promised. They have been willing to split our order so we now have living room furniture, but are still waiting for the dining set we hope to have before Thanksgiving. Every conversation with customer service, of which I've had many, they are confused and unable to make specific promises. They have been courteous and seem to make an effort, but their system still appears to be very disorganized. This experience has been exasperating and stressful.

Went in to buy a recliner, our salesman was extremely patient and helpful in pointing out our options. We actually went back to the store 3 times before purchasing but never felt any high pressure sales, only patience and understanding. A very positive experience and will definitely go back to Ashley for future purchases!

Eddie was personable, professional and efficient. He cut us a deal and didn’t try to upsell. Grateful for a quick, seamless and professional experience!

Bad communication, delivery time not accurate and a lot longer than expected. Not a good experience

Nicely set up store. Excellent sales support.

We absolutely love our outdoor patio furniture. The chairs are so strong and built very welll

(Translated by Google) Excellent discount on my purchase, thank you very much (Original) Excelente descuento en mi compra,muchas gracias

I never got my furniture and it took two months to get my refund

Purchased a sofa, coffee table, end tables and a TV console. I was assured that the delivery people would put the tables and console together. The sofa was delivered, they said they do not put anything together and laughed at me. I was told that I paid for delivery and set up.Tried reaching out to Salem, Oregon store, no answer, tried to call for days and no one answered. Finally call customer service (not sure where). Made a complaint, they tried calling the Salem store and got no answer. Nothing was ever resolved, no call backs, no follow up. Long story short, I will not purchase anything from Ashley's again, especially in Salem, Oregon!

Karim did a great job matching our needs. Went the extra mile at every point. Will definitely return for future needs

I am still waiting for an end table that isn’t chipped from an order in August . Nobody calls me back or follows through .

I was very happy with my new couch that I purchased from your store

Terrible service! 3 last minute delivery cancellations, no concern or care for customers time or schedule. Finally cancelled order entirely due to no longer wanting to wait all day for it to happen again. Not any effort whatsoever to make things right. Will never purchase from Ashley again.

This is really about the experience, not the specific location. I would not buy online! We had a terrible experience, ordered a couch on Sept. 2nd had a total of 4 different date confirmation emails and every time you tried to track the delivery time it was not found. Multiple phone calls and no one had an answer as to where it was. Finally canceled the order today.

Would highly recommend Karim. Great guy and great service.

I have ordered a multitude of furniture items from Ashley’s, including a couch, rugs, tables and a lamp. I have received only a partial amount of the products that I have ordered and have been pleased with the quality of the items I ordered, but I have found your customer service and delivery process to be quite disorganized and unsatisfactory. I ordered all of these items on August 15, 2024. The expected delivery time for these items was approximately two to three weeks. One month later and none of my items have been delivered and no one has reached out to me to update me about my delivery. I then called and contacted someone from the front desk and they told me that they would work on it and contact me about my delivery. I then received only half of my items and was never contacted after the delivery of those items. I then called again and was told that my other items were at the store and they would send me an email to confirm my delivery. They came back again about two weeks later with only one more item. It is now 2 months later and I have still had trouble getting a hold of your company to deliver my items and have had to rearrange my schedule multiple times including being late to work. While everything at the store and the quality of the items are great, it is not worth it if I never receive the items. l also went into the store personally and they said they would make it right and contact me, but still never have. Keep in mind I spent thousands of dollars on this order.

The man who helped me with my couch purchase was very rude when I declined any extra services/warranty.

Amazing experience!

Nelson made our in-store purchasing experience quick and easy! Made sure that we understood all of our options, and was extremely personable. Thanks Nelson!

I had a horrible experience with Ashley’s in Salem. We were aware that the delivery time would be a couple weeks out but their communication is horrible. We received an email for a delivery date and when the delivery date arrived we never heard back. I called and they mentioned we needed to reschedule which we did and again the item was not going to be delivered. They mentioned our item would need to be delivered to the warehouse. Both times we’ve had to make arrangements to have someone at home. Super unprofessional service and no communication. Canceled item instead of dealing with this for a 3rd time. In response to the below message: if re-submitting the order and having to wait another 4 weeks for delivery is taking care of the issue than sure. A resolution would be having a better time frame or explanation on why the item has been delayed twice or offering the customer a rush option.

Great experience, very cool employees.

We are extremely disappointed in two chairs we purchased at the Salem store. They are flimsy and not as sturdy as the one we tried on the showroom floor. The sales representative told us if we were unhappy with this product it could be returned and sold me an expensive warranty package that he indicated would allow the product to be returned. What a SCAM! We cannot return these items. We will never shop at Ashley again as we believe we were taken advantage of as senior adults. The misrepresentation is disappointing to say the least. We will never recommend Ashley and will discourage our friends from shopping there. Worse than Walmart quality.

Eddie and Necole are the best! They were extremely helpful! I would highly recommend getting help from these two.

I came in and mini and her manager necole were amazing I would always and I mean always ask for them !! Def shopping there again

Have been putting off looking for a new bedroom set but came in and was greeted with a smile by Eddie he was so knowledgeable and understanding of what I was looking for, Even the manager Necole came over and introduced herself I felt so welcomed. Will definitely come back again in the future

Came in, looking for a bedroom set. Eddie went above and beyond to help me. Showed me break downs went above and beyond. I also met the manager Necole and she was great too, definitely coming back

Haley and nichole were great and they helped me pick just the right thing

I felt to need to take a moment and share my experience at your store, not only do you have good quality merchandise your employees are amazing. I got all my questions answered and was encouraged to take my time without feeling pressured. One of your employees was extremely nice and very helpful. He went out of his way to make sure we were satisfied. We will be back. A special thanks to Mr. Eddie Mesa (keep up the good work you are definitely manager material)

I went in looking for something different but couldn’t decide on what. Eddie was able to help us pick something in my price range and I love it! Necole even came over and was so nice! She made sure we were getting help with our order- but no additional help was needed! Eddie was doing great! Would def recommend

Mini was so kind and helpful!

Nelson Adams was very kind and helpful. Thank you for all the advice, my place has never looked so good.

Haley was amazing!! We were just looking trying to get design ideas and she still to the time to walk us through so many options. Very informative without being pushy and she took care of us even though we knew we were not buying that day. You don’t see that kind of service anymore!! Thank you Haley!!

Necole and Eddie are so helpful and so nice

Eddie and his manager Necole were wonderful to work with! Great service. 10/10 recommend!

Eddie provides the highest customer service for anyone looking for furniture and his manager Nicole is great to work with also

I worked with Mini when I came in. She was very friendly and knowledgeable. I was looking for a very specific couch that I saw online, showed her the picture on my phone and walked me right too it!

I’m so happy I got Eddie as my salesman! Eddie and Manager Necole were so amazing to work with, thank you guys! Love this place!

There was such a great variety of furniture here. Craig was super awesome, he helped me pick out the perfect side table for my living room! Will definitely shop here again!

Nicole the manager was amazing ! Haley was phenomenal sales Goddess

Eddie and his manager Necole are a killer duo! I highly recommend Eddie as your salesman if you want quality.

Haley was professional and provided excellent service.

Mini and Necole (manager) were attentive and professional during our visit to the store. These two make a great team.

Eddie was amazing to work with, his manager Necole was wonderful too!

I went into Ashley's looking for a specific style couch. Unfortunately the company doesn't carry this style but the guy helping me (Eddie) was amazing. Even tho they didn't carry the one i was looking for, he showed me what most companies consider a "Firm" couch style (which is what i was going for) and some comparable style couches. I have a very small living room and very particular about the kind I want in my house. He was very understanding about that and not pushy at all. I will definitely be asking for him again when I go back for my bedroom set

Eddie was my salesman, he was extremely knowledgeable, patient and helpful. I wouldn’t wanna work with anyone else, I’ll be back for sure! If you need a salesman with insane knowledge and customer service, ask for Eddie!

Craig was a tremendous help when I was picking out my furniture. The service and help with financing was great. There were a couple of glitches with the delivery he was able to resolve quickly!

Eddie was one of the best people I’ve worked with! Helped me find just what I was looking for and was so kind during my entire decision making process! Will definitely come back in the future!

I had great customer service from a young man named Eddie very knowledgeable and service with a smile and Necole the manager was very nice too had a great experience purchasing what I needed thank you

Necole is a great manager and Eddie provided amazing customer service, I will alway ask for him when I go into the store!

Eddie was amazing and provided great customer service! He was very professional, timely and overall very helpful.

Mini and her manager Necole were an amazing team. Definitely recommend them and i will be coming back for business.

Eddie was friendly and very helpful. He was great at answering my questions and showing me around. I will be back. Thanks so much! I also want to add that Necole is a great manager. Both of them were so patient with my indecisive nature.

Eddie and the manager Necole were super knowledgeable and friendly. I would absolutely recommend them to anyone if they’re needing furniture in the future!

Haley Cook is outstanding, she was friendly and very professional, she knows how to take care of the customer!

A very nice employee. Very courteous and helpful. Ms. Minnie Gee was able to help me a lot with my decisions. For me, she had a very trained eye. The bed is absolutely amazing. It fits perfectly in our bedroom. I will continue to shop at Ashley's.

We can into the store and mini was helping and she was so amazing and helped up with our work and was super sweet. I’m definitely coming back 😁

Eddie was awesome to work with. He made furniture shopping 10x less daunting. If you need a killer salesman, he’s your guy!!

Eddie was fantastic! He helped me find the perfect bed frame at the best price, taking time to explain my options thoroughly. Great service and attention to detail

HALEY COOK Talked with me on a rising head rest frame for bed, and mattresses. Also higher raised off the floor sofas. I am disabled, and have problems getting off of lower sotas. Thank You Haley Cook! I will be seeing you soon 😃

This store is great! They have a wide variety and everything I was looking for! Craig was especially helpful and courteous… Definitely will shop again!

I recently worked with Eddie to find the perfect sectional couch for my home, and I couldn’t be happier with the experience. Eddie was incredibly patient and professional throughout the entire process, taking the time to understand my needs and helping me find exactly what I was looking for. He was attentive, knowledgeable, and made sure I was completely satisfied with my purchase. If you’re in the market for furniture, I highly recommend working with Eddie – he truly goes above and beyond to provide excellent customer service!

I came in and got help from Mini, she was very helpful and had the answers to all my questions. I would definitely recommend her and say she's the best employee at the store!

I really enjoyed working with Eddie! He has great customer service skills & he had top tier product knowledge. I definitely recommend him for anyone looking for furniture! His manager Necole was phenomenal as well!

Craig’s the best employee here !!

Craig has been super helpful whenever we go into the store and provided excellent service when we were looking for a couch recently!

Have always had a great experience with them. Haley and the crew treated us with such respect, and they treat the veterans very well. Thank you so much.

Mini was great to work with. Made sure I got my items, even after the issue with shipping.

UPDATE: The slats were finally delivered on Tuesday (10/8). The guys that delivered them had no idea that they were going to have to assemble the bed. They were cool about it though and really nice. I liked the delivery guys. But still stand by my review. I also realized they never delivered the $150 nightstand that was part of my order. I didn't notice it because I thought it was with the other boxes that were left in my garage but turns out it wasn't. I'm just going to take the loss because I simply don't have the energy to deal with this company anymore. If I could give zero stars I would. Waiting over a month for bed slats. Yes, BED SLATS for my sons bed that I purchased from them and is sitting in my garage because they are supposed to assemble it when the bed slats come. They just give me excuse after excuse, rarely answer their phone and are just playing games at this point. I do not recommend this place at all. You have been warned, DO NOT SHOP here!

Horrible service. They do not answer their phones and the managers only give you excuses. Do not shop here!

Eddy was very helpful when shopping for a table/ chairs and a couch!

I bought a dining room table and chairs over a month ago and it still hasn’t been delivered ! I call no one answers the phone ! It was supposed to be delivered the 16th wasn’t delivered called the scheduled it for the 26th it still isn’t here and now they don’t answer when I call ….

Great furniture, nice people, very helpful.

I purchased a couch and accent table 8/31 and set delivery for 9/21 (3weeks). On 9/20 we removed our old couch and got excited for our new items. 9/21 came and we hadn't heard a word about delivery so I decided to call in. I called the customer care 888 number and they couldn't even locate my order. They put me on hold and said they would call the store but apparently just transferred me there to a voicemail. I left a voicemail and called the store myself directly and spoke to the store manager Jammison Rosas who indicated my items were not going to be delivered and had no estimate of when due to some corporate delivery change. I had not been contacted and would not have been if I hadn't followed up myself. So here I stand with nowhere to sit and a husband about to have surgery and needs a place to rest. Luckily I went to The American Furniture store and I'm having what appears to be the same couch delivered tomorrow. Skip the trip to Ashley if you want to avoid emotional trauma and find another store. Id recommend The American Furniture store.

Helpful staff. No pressure.

DO NOT BUY ANYTHING FROM THIS STORE UNPROFESSIONAL! I purchased my order since Aug17,2024 and it supposed to delivery on Sep11. They send me to confirm for delivery on Sep8.and today is Sep10 they tried to call me that they have to reschedule. This is very frustrating.this company called me before the delivery day just 1 day.i don’t understand how they’re working.so stupid.and the lady name Amanda said she gonna give me a call back today.since then i never heard anything from them.we’ve been waiting for the chair almost month.it’s for my nursery. The problem is if you guys don’t have a chair or not ready to ship.you guys should let us know in earlier.then we could plan to buy somewhere else because we needed it.unprofessional company.the worst experience store in America.

Worst delivery experience of our entire lives. Ordered a new frame, mattress and chairs, mattress only arrived at close to 11:30pm. One guy showed up to deliver the mattress and take away our old one, my husband had to help remove our old mattress. I can't believe I paid a delivery fee for this kind of service. DO NOT BUY FROM HERE. I still don't know if we'll ever get the rest of the order we paid for because the store number rings to an automated assistant that is no help and the company is showing our order has been delivered. I REPEAT WALK AWAY DO NOT BUY FROM THIS STORE. UPDATE: 10/17/24 - turns out the WRONG mattress was delivered. When we brought this to their attention 3 days after delivery, they ordered the correct mattress, that was over A MONTH AGO AND STILL NO MATTRESS!! we have gone by the store in person twice now and were assured it would be soon and now nearly 6 weeks later we are sleeping on the wrong mattress still. Every time they claim Doug King be calling us back and EVERY TIME he DOES NOT! My husband and I are about to put the mattress in the back of our truck and take it back ourselves. AGAIN, DO NOT BUY FROM THIS STORE.

Bait and switch sales tactics...advertised couch on laborday sale $199..went in 2 days before to sit on,tryout. The employe said they would not have one in stock untill 10am on laborday....we came back and were told..the $199 price was for matresess,by the store manager,tha5 the sales guy..who went and looked up all the info on Satarday was mistaken. Classic bait and switch in my opinion. I HAVE ATTATCHED A PIC OF THE SALES SIGN RITE INSIDE THEIR FRONT DOOR SALEM OREGON STORE. decide for yourself

Friendly knowledgeable staff, huge selection. Great prices too. Nelson and Kem were amazing help.

Ordered a table , was told would be delivered a week after I ordered. I decided to call Ashley’s since no one called me about what time I would receive my table , they tell me it’s pushed out another week ! Guy in store didn’t do his job , rushed us to get out , didn’t ask if we wanted insurance , the last time I went service was amazing ! Not this time , guy on counter looks like he hates his job

Delivery people didn’t speak English. Were trying to tell them a better way to bring it up and had no idea what we were saying. Told them to take off and we would figure it out. Store number just goes to automated system where you can barely understand them when someone talks. Won’t give refund for delivery

We were very happy with George as our sales rep. We seemed to have trouble with the delivery dates due to unavailability of some items. When we finally got the whole order, one of the items was damages and was returned on the delivery truck for replacement. When we checked with the store we were told they were aware and would take care of it. We still have not heard a projected delivery date of the replacement. When I called yesterday to inquire, I was cut off and neither of us received a return call. By the way, we do love the product.

George did a great job helping my wife and I find the perfect bed for us, he was very knowledgeable and great to work with. I would highly recommend asking for him if you need help picking out a bed

I found the most PERFECT couch for my home, waited almost a month for delivery only for the delivery drivers to not deliver my couch, saying it was too big to fit inside. I suggested bringing in the smaller pieces and that we could finagle the largest piece in however, they tried to bring the largest piece in FIRST and said there is no way to get it in and that my only option was to deny delivery. I called the Ashley store where I purchased my furniture and the lady on the phone hung up on me then had a condescending tone with me when I said I do not want to purchase another couch that I wanted a FULL refund as nothing was delivered and the delivery people said they wouldn’t charge me. The woman on the phone was not helpful and told me to wait 24-48 hours to hear back about the refund. If I he delivery people refused to deliver the product that I paid for then I should not be charged for it and therefore a full refund should be reinstated! Do better Ashley’s!

I cancelled my order because I was told my order would be delivered on 6/25/24 and the next day(6/21/24) after I ordered it I got a call telling me it would not be delivered until 7/2/24 because I (that's is what I was told)I didn't confirm the order. No one said anything about confirming the order and they tried to make me feel like it was my fault. So if that is how you treat your customers I will not do business with a store that makes it's customers feel belittled. Thank you Roberta Gitchel

We were in the market for living room furniture, and Joshua assisted us. We were able to locate exactly what we were looking for and made the purchase.

Chrissy was friendly, knowledgeable and helpful. Overall a very pleasant experience

Nelson was a joy to work with. I was so unsure picking out my furniture and he had much patience as I kept going back and forth. Nelson didn’t make me feel rushed at all. He moved pieces of furniture around for me to make sure they looked good together. Thank you Nelson

Simple shopping experience.

Overpriced particleboard furniture.

Delivery boys 5 stars. In store salesman 2 stars. Numerous times he would tell us the price just for example $1000, but would end up being $1689. After buying almost $12,000, even at the end he would say one price but it be more. He waited until the end to say a price for delivery because you can't pick up from the store. I like Ashley's furniture. It is to bad a salesman gives one price. For example it's just $1000 more when it's $1689 total and happens over and over.

Paid a ridiculous amount of money for a very nice bed and a premium base. Now they call to tell me that the base is not in stock and they don’t know when it will be in stock. Absolutely ridiculous. When you give a customer a guarantee that an item will arrive, why don’t you stick to the guarantee instead of calling me on the day it’s supposed to be delivered to tell me it won’t be delivered.

Super helpful sales team! Great experience

Kim greeted us at the door and was very friendly. He was great. They were busy since a sale was in progress, but he kept an eye on us and kept checking back with us to see how we were doing. He was very knowledgeable about their products and was never pushy. He had a perfect balance between professionalism and interacting with us (kidding around, etc.) which made it an enjoyable experience. He is an asset to the company. The one drawback (which almost cost the sale) was that the sofa I chose looked a different color in different lighting. I asked to take a throw pillow home (of course I would leave a deposit) to see what color it was in my room but was told it was against company policy. I mean, who wants to spend that much money on something when you don't know the actual color? I ended up gambling, but if it's "off" I'm stuck.

Had 2 gift cards given 3 years ago that were denied, but other than that great experience.

Nelson was very courteous and professional. Thank you for a very nice and welcoming experience.

Beyond frustrated with this place. Furniture arrived with broken pieces. They scheduled a repair but nobody at customer service can help. Nobody knows what they're doing there.

Maria at Ashley was awesome! She helped us twice and it was a great experience!

Had a very nice sales person James. Very helpful, nice conversation. He was very efficient. We found the couch set we needed. Thank you.

George was wonderful! Knowledgeable, caring, and very helpful. The store is beautiful! Will definitely call on George again if the opportunity arises.

I don't know why the guy slurring cannot math. But I have a credit of $1500. I get a sofa $799. Go to pick out a recliner $649 somehow equals $1857. Don't ask for Josh. I drove from Albany to be ripped off. I called first to order but they needed me to drive 50 miles round trip to be price hiked.

We found what we needed and George was very personable and helpful.

Able to price match for us!

Didn’t show up on the confirmed delivery day/time. Rescheduled our delivery for a random unapproved day without even a phone call. Husband missed work to be home for this. Tried asking customer service multiple times about what is happening and not a single person seems to know what’s going on. Super disappointing.

Entered with a friendly hello and immediate help. Customer service was excellent. Thank you!

Customer service was outstanding! Would very highly recommend!

I'm very sorry, it was a very unprofessional store. Not once was I greeted. I dragged a rug from clearance across the store by myself. The receptionist was not friendly. The first salesman was as phoney as anyone could be. The second salesman was trying to get a price on the rug (he finally found the manager) and at least she gave me a good price for it. But, he was, in my opinion, lazy. I ordered a nightstand and won't get for a month and I have to put it together myself! I hauled the rug out on my shoulder. I am 65! What happened to customer service? 😕

George was very helpful, patient, and friendly! He stayed by our side as we tried to decide on what we wanted! Come and see George!

James was so kind and helpful. He made the furniture buying process fun and enjoyable! Thank you, James!

Nice, mostly well made furniture, but even on sale it is overpriced.

After going to every furniture store in town. I decided to buy my dinette set here. Price was the best, salesman was funny and got us the best deal.

Update: Awful, don’t recommend. Sales staff were great, but it went down hill after purchase. Ordered 2 barstools and a king bed, then a 2nd order of a queen bed and another queen bed set. The 1st delivery was the queen beds/bedset. The delivery men swore they had the king not the queen we had cleared space for and made us completely clear out the main bedroom. Afterwards, they said the hardware was missing, left it in my garage and supposedly ordered the parts. When the person showed up weeks later to assemble the bed, he said it was a queen and the parts were in the un-opened box all along! Weeks turned to months sleeping on a mattress on the floor waiting for our bed! Finally, they set the delivery and again, we cleared out the main bedroom. They showed up w/out the side rails and left the rest of the bed taking up our whole garage. I didn’t notice until they left that they ordered the wrong stools! We asked for barstools and they sent us pub stools, which are way taller. They didn’t even fit under the bar. We loaded them up and took them to the store and instead of exchanging them, we had to take them back home and wait for another order! They finally set up delivery on my bed rails, only to call the day of, after we cleared the main bedroom FOR THE 3RD TIME, to say that the rails were damaged. After several heated calls, I was told they weren’t damaged, in fact they didn’t even have them. It took over 4 months and TONS of work and stress before we finally received our bed. Save the stress and go to Mor Furniture! I’ve never had any trouble or late deliveries from them.

Maria was so great. She gave us the space we needed to shop around and figure out what we wanted but was right there when we had questions. Not pushy at all and overall a calm and comfortable buying experience. Thank again, Maria!

Maria was great today. Thank you for all your help.

Thank you, George, and Ashley Furniture. Our family had a wonderful experience getting the furniture we needed. Customer service care was top notch. A very personable and fun experience!

George did a great job helping us find a recliner.

Very happy I purchased here. Office and sales team was so patient with all of my inquiries. I found my dream sofa! 🥰🥰

George was amazing and so very helpful! We areso excited about our purchase! Highly recommend him!!!!

Many choices to choose from. Good customer service. We bought a couch and two chairs.

The showroom rep (Mr. Sterns) was very nice and professional. Went above and beyond to help us narrow down our decision. We couldn’t be happier 😊

I had called the store many times and I would speak to a robot and then it rang but then it just hung up and they picked up once I told them why I was calling and then they gave me a number to call the number was the same one I was speaking to

I went in to buy a couch and could have bought it out right but I wanted to build my credit so I financed it under the impression it was a loan. The sales guy repeatedly referred to it as a loan, saying things like “see if you pre qualify for our loan” “the loan is for 12 months” and things like that. It’s not a loan. It’s a credit card. If he would have said “see if you pre qualify for an Ashley’s furniture credit card” I would have immediately said no. It was deceptive marketing and I honestly wanna cancel my order and get my couch from somewhere else. When I pay off the couch or cancel my order I’m gonna have to cancel the credit card that I never even wanted and that’s gonna hurt my credit to do because I’ll loose an account instead of my credit going up for paying off a loan. I called to complain and was on hold for 40 minutes before the phone hung up.

My overall experience was good. Everyone was very helpful and professional. Sean especially made the whole experience enjoyable. His sense of humor and knowledge was very much appreciated.

Great selection, great customer service and competitive prices. Highly recommend!

Ordered a reclining chair for our son. It was suppose to be delivered today between 2 and 6pm. It has yet to be delivered and we tried calling to see what is going on. The gal on the phone said they are running late and then hung up on my husband. We called back to speak to a manager, the manager was in a "meeting" and will call us back. Never got a call back. We attempted to the call the 800 # and the store #, no one was answering the phone. The last call we made says they are closed and to call back during business hours. It is almost 10pm and still no delivery. Ashley's has now lost any future sales from us. We are so disappointed in their delivery service and customer service.

came in looking for gaming chair with only one in stock. Sales rep told me they would have to order for more to come in. One gaming chair was in clearance except the cable that the chair used to utilize the light up RGB strips on it was sliced. Sales rep also told me he would not drop the price on it any more after I pointed that out. Extremely disappointed by the quality of my visit and will not be returning.

I have tried calling the store multiple times over the last few days with a question about a couch I had purchased and have been told each time that someone would call me back. Last night I was told that I would be contacted today by 5pm, still no one called. I attempted to contact them again this evening and now no one is answering the phone. It feels like they only care about you as a customer until they have gotten your money, after that they have no interest in helping you. I'm really disappointed in their customer service.

Ashton our Sales person was easy to work with and explained we would have to wait right up front and was very respectful just seemed like he wanted to and liked his job. No pressure

Wonderful customer service purchased a beautiful Couch at a great price! I’m super excited about my purchase!

The experience was one of my worst retail experiences of trying to buy something from a store that is selling stuff and not being able to make it happen. We walked through the store for about 30 minutes and didn’t have one sales associate come and greet us at all. Then we sat down on the couch that we wanted to buy that was right by the hub, where all of their sales consultants walked in and out of. We saw at least six people walk past us and never stop to talk to us. Finally a gentleman did he was helpful And then we purchased the couch and some wall art and were told that they were going to be delivered within a week. Then we got a phone call saying our couch was going to be delayed in for another month. We already got rid of her other couch the day before the delivery so we knew that it was plenty of room for it like they asked us to do. we still do not have our couch. We still do not have our wall art and they confirm delivery within 10 minutes earlier today and now it’s been three hours since that time. They don’t know what’s going on with my furniture at all. At first it was deferred to another store for their floor model to be in there and then they said no we will make sure it gets to your house. That did not happen. The tracking information they gave me I tracked it all the way up until 10 minutes. It was supposed to be here and now it’s not here and they’re not delivering it apparently. The company is horrible. Their customer service is even worse and people really don’t know what’s going on but I’ll tell you what they will take your money and hold it and use it for their own proper tea in Creasman without any regards to you as a customer. Some people seem to care, but nothing is being done. They’ve had almost $2000 for me for over a week and I am paying interest on it and I still won’t have any furniture for probably a month. That’s not right .

We had a great experience, we gave Josh a vague idea of what we wanted and he guided us to a ton of great options, answered all our questions, withstood our 1 year Olds tantrum and found us the perfect couch that checked all our boxes.

Ordered a couch from here in May 2023, couch was delivered to the wrong address in Portland instead of Dallas, OR. When scheduling redelivery, I told them Friday wouldn't work because of my schedule. Delivery man shows up and rings my doorbell on Friday anyways. Then, I order a new bed frame and mattress from them December 6, 2023. The delivery date is set for Jan. 6, 2023. I had my old mattress removed days before the Jan. 6 date, and then got a call that my new bed was postponed until February 13th. Then February 9th got a call that it was delayed until middle of March! Needless to say, I cancelled this order and will not be ordering with Ashley again...

Very, Very helpful and outstanding service at this store. Chrissy our sales lady was very helpful and we are so pleased.

I was going to order things online but I went into the showroom floor to see what was going on there that Stor and the people there that were helping me were so great and kind and helpful. I just went back there again to go and get a bedroom set for my daughter. I had a delivery date for my couch also and they were very good about calling me and sending me messages. It was an easy process. Everything just worked out well. The delivery people that delivered my couch even they were fast and efficient and I’m so glad that they took away all of the wrapping. Also. I’ve bragged a lot about the store and the things that I’ve bought and now people are wanting to go And buy my couch .

Apparently your delivery crew doesn’t speak very much English. Like sign here and goodbye. If I had any questions they probably couldn’t or wouldn’t have been able to answer them.

Worst experience ever! Purchased 3 sets of furniture in early December with 2 to 4 week delivery timelines. Manager of store unwilling to assist with multiple delivery charges. Each of three delivery dates have been delayed with one yet to be scheduled 2 months later. Two pieces from second delivery were damaged with one piece being returned. That piece was returned twice due to damage. When finally delivered, the delivery personnel punched a hole in the entryway without mentioning the damage. One piece is still on back order with no delivery date established. Calls to the store have gone with no response to our concerns. Calls to customer service, once connected have been somewhat informative on status but unable to resolve issues. As for quality of furniture, you get what you pay for ... eventually if not damaged. Never again!

We had a great experience shopping at Ashley, we went in just browsing and ended up purchasing a living room furniture set. Deena was amazing and answered all of our questions, we look forward to working with her again in the future.

Michele was polite and helpful. Answered questions and educated me about power assist lift and ended up buying recliner I wouldn't try in beginning. I would look for Michele whenever I come to Ashley's.

Chrissy is the best! She was very patient and helpful with our decision process for furniture for our new house. Highly recommend visiting her and this Ashley store for your furniture needs!

Delivery was a nightmare, multiple reschedules, lack of communication, miscommunication with warehouse and store management. Months later I finally have my item, not assembled, when assembly was paid for, sitting in my house.

Worst experience ever with Ashley. They cancelled and rescheduled my order numerous times. Then expect delivery and date of delivery they cancelled again after awaiting for 3 hours and missing work. The rescheduled the date of delivery did not arrive as expected time line. I paid to have my product delivered and assembled. Product was not assembled left in boxes. The delivery driver said they were contracted and Ashley does not them hours they work over. I told him that was illegal to not pay employees hours worked. DONT BUY FROM HERE!!!

Very disappointed in my last purchase at Ashley furniture. Waited over 6 weeks for a delivery that was supposed to only take 3 weeks. Finally decided to cancel the order. It’s been over a week and a half since we canceled the item and still haven’t received our refund. I would not recommend purchasing from Ashley furniture.

Chrissy was amazing and so helpful!! You should always request her when you go.

Craig and Chrissy helped us find our new living room set and made payment easy. Thank you!

Always a pleasure doing business at Ashley's. Kim is awesome. Great service . I will be hack

Chrissy was a lot of help!

Chrissy was great. Helped us find just what we were looking for!

Beautiful place, I had a good experience. I recomend this bussines.

Sales associates were very helpful and personable. I would definitely recommend this store location in Albany, Oregon!

I just bought a Couch two overstuff chairs with Ottomans. Christy Was an amazing sales lady. I came in many times not sure about the purchase and then ended up changing couches altogether. After making the purchase I made yet another change. She was very gracious and helpful and efficient.

Jack Ford was amazing with his customer service! Answered all of my questions. Definitely recommend working with him.

Is way overprised for their stuff

Tim gave customer service. That was excellent.

We were looking for some unique chairs for our mother, and our experience was great. We found just what we were looking for. We didn't know exactly what we wanted but knew the perfect chairs when we saw them. We are delighted!

How Ashley Furniture Ruined Christmas On Dec 6th we went to Ashley for one specific reason, buy a new Dining Room Set for Christmas as we were hosting, we finally settled on a set and our sales rep Kem got everything written up and eagerly took our $2500.00. With a promised delivery date of Dec. 20. Come Dec 20 the truck arrived and we showed them where to put it all. Driver came to me and asked me to look at the table, DAMAGED entire corner crushed, he said he would report it and take it back, so they left 7 chairs and the Server. Then the garbage began, First Customer service said they would have a new table to us by Saturday, in 24 hrs they will call with the delivery time as the replacement was in the system, no calls or texts, called Customer Care line, no order in the system but they would do it, call tomorrow, we called no order was placed because the driver didn't return table they said, when asked how that is our problem, "policy is we must have the return back to warehouse" before they can replace. Not caring where their driver was, we informed them of our receipt clearly stating "driver took table" they were totally unfazed by that and refused to enter order. so next step as we were told by Kem, any issues call me here's my direct line, after 4 calls and no response, we called the store only to be told no order in system as nothing had been returned. Bottom line no one from Ashley cared or was willing to do anything to help as it always came back to the driver who apparently left the state with a truckload and never retuned "I wonder if they reported it to the police" or was it all an easy excuse to lie and tell us more lies. As it is we have no table and Christmas is in 2 days. Thank You Ashely for ruining our gathering and you have certainly lost a customer for life. One day we may have a table but it seems with missing drivers, Customer Care reps that don't care and non responsive store employees it is in doubt. 12/28/23 Waited my 24 hrs to get confirmation on delivery, as has been the norm, no call from Ashley so back to customer care who informs me it was delivered yesterday and it wasn't, because the warehouse staff dropped in the warehouse and broke it. But they did send the driver to our house to stop 20sec in front of the house and then drive away. About 100 mile round trip to show the truck came to our house. Still no table

Exact

You better hope nothing goes wrong with your order or delivery from Ashley because if it does, prepare for the worst customer service you can imagine. It took 3 delivery attempts for my couch to actually arrive at my door. That’s 3 times I rearranged my schedule to be home for a delivery only to have the wrong couch show up or only a portion of the total order. That’s frustrating enough but the complete lack of organization and communication between the store and warehouse was truly shocking. I had to play middle man, which shouldn’t be a customer’s job, and still couldn’t get a straight answer. For a store that works in delivering furniture, you will be amazed at how poorly they do it. And finally, when I said I felt I needed to be partially compensated for the order due to the long postponement, I was offered an insulting $50 and my other emails were literally ignored. Do not shop here

My buying experience was top notch. There was no sales pressure and when I was ready to buy, the customer service was excellent. Sophia exceeded my expectations.

Josh, one of their sales representatives and they're did an absolute awesome job with giving me exactly what I wanted. So thank you guys.

Michelle was AMAZING 🤩!! Great customer service! ♥️

Crissy helped me buy my first couch!

Sophia was amazing at helping us select exactly what we wanted. Giving us the best advice for delivery and set up. She was very attentive, and was patient as we looked through the entire store. Thank you Stephanie. 5/5 for service.

Great store… tho kinda tricky Internet sales on the floor!? Had to bounce person to person to complete sales…??! Loving my home purchases, thanks guys, Plm

Tough! Wasted time and complete incompetence of staff(

Great experience shopping for a recliner. Sophia was superb! Will definitely shop here again

Worst service ever, we buy a costume make living room. Couch system with wedged and everything. It took them a month to delivered, then the send us half of the order and now it's been two months and the order is not fully delivered. And when you go and ask at the store, they said there's nothing that they can do. Worst service ever, nice furniture but is not worth it.

I cant even get through to the store, it states open m-f 8am-8pm google states 9pm. But the robot tells me other wise, bought a 3 piece set black friday. They couldnt get me a stupid delivery date, promised Monday still nothing Tuesday nothing. And when you call it says stores closed (see beginning comment) when u try and pull up the date it has a error or a date of delivery jan 1 1990 so like wth. I was born in 91 so not correct. No one can answer me? Im about to goto the store.

nice collection of rugs to choose from. Sophi was an excellent help to us.

The store was so busy and not enough help. The phones were ringing and people were standing around waiting to be helped (half a dozen people waiting to make purchases) The staff was extremely nice but overwhelmed. I wanted to pay cash for my purchase and was told I could not do that because the cash person was out. I found a piece of furniture online that I wanted and was told it was discontinued but it was on the website. Did end up ordering a few items. Hopefully they will arrive and be the quality we paid for. Furniture has gotten so expensive and its not made the way it use to be.

Purchased a great recliner and have had lots of enjoyment!

I needed a specific set of aspects in the sofa sleeper to fit my needs, and those needs were competently and speedily met. Although the selection was great, the reliability of getting the sofa delivered on time was very poor. I was scheduled for delivery on the 16th of December, it was changed just before the 16th to the 26th, the day after Christmas. That caused me to be without a couch for my Christmas party. The unit was delivered near 7:00 pm on the 26th. The delivery itself was good, but I should have been informed earlier of the delay in getting the sofa.

Customer service was great. He showed us a lot of options. No pressure. Checking out was simple. I gave 4 stars because the furniture is expensive.

Worked with Kem on getting our furniture ordered! Great experience! He was kind, patient and ran up and down the store to keep up with our indecisiveness. Was super respectful and understanding about price checking and just over all us considering the purchases. Thank you so much Kem!

Good variety of furniture, from economical to fancy. Plenty of helpful staff on hand. Salesman Kem was the icing on the cake. Personable, organized, and when I accidentally broke the pen his 2-year-old made for him, he took it in stride like a champ. Well done, Ashley Furniture, we'll be back.

Jack did great, thanks!

We were given time to look around and make our choice of furniture. We met the manager and what a lovely guy he was. We ended up getting an associate who was very knowledgeable and the nicest guy. Very good experience shopping at Ashley.

Good

We shopped Ashley first, then proceeded to several others stores. We came back to Ashley because of the selection and price. We enjoyed working with James, he was knowledgeable and helpful. Thank You.

Very good customer service & helpful to find the furniture that fully met our needs.

They made this buying decision easy. Thank you to all who helped.

Shopping for furniture is probably one of the least pleasant aspects of living in any space and the likes of Kim, our salesperson and Sean in customer service did their very best to make this as easy a process as possible. The store has a great selection and very reasonable pricing as well as payment options. We appreciate everyone's collective efforts in providing us world-class customer service.

James was very helpful and pleasant to work with!

Great place to shop. Affordable, quality furniture. Never been disappointed!

This is the second day in a row I have tried to come into Ashley Outlet and they were closed when they say they are open. I will never be coming back.

Sophie gave us terrible service, I called ahead to ask if they had a specific sectional (color, style and my budget) that let her know I would be making a 35 minute trip so I wanted to check before I make the trip so she assured me they had plenty of what we were looking for under our budget $1600 in stock. We get there, she tells us to look around and she would get back to us, I walked around for about 20 minutes until she checked back in. We thought we found some but the prices listed were only for a 1/3rd piece of the couch, she said they had nothing in stock in our price range or anything in the color we wanted. I asked her why she told us they did and she said she didn’t know. No apology, was rude & didn’t even try to find anything. I took my business to The American Furniture and were treated the absolute opposite found multiples sectionals a little over our budget but we’re willing to spent that based on how we were treated.

Kem, was very helpful. We looked around the store without pressure and then reached out when we needed help and to purchase our dining room table and chairs. The delivery is scheduled within a week and we paid for them to assemble the furniture to keep the warranty. Thanks again.

Kem was very helpful and very kind! Couldn’t have asked for better service and I can’t wait to have our new furniture!

Sophie is THE BESSSSST...her exceptional customer service, and knowledge of design style with furniture is what I look for and expect when shopping for furniture. She vibes with her customer's vision. I'm VERY PICKY, and have been staging, decorating spaces for decades, I'm glad I ran across Sophie and Ashley Furniture. The store was clean, organized, not cluttered. My only suggestion, maybe turn on some music, create a livelier atmosphere, theres nothing wrong with some low volume 🎶😉 playing, it was little to quiet. That's it. Other than that, great experience, can't wait for my new furniture to arrive. ☺️

Ceara was super knowledgeable and did a great job helping us!

Helpful people, but very cumbersome checkout process. Four signatures with various disclosures, forms, and three receipts for one piece of furniture.

Salesperson was very polite. I told him I was just looking and if I found something I wanted to buy, I would let him know. I did find something and he was very pleasant to work with. A very nice salesman.

My husband and I had a wonderful experience. Sophia was our associate and she was very good at her job! She was knowledgeable and kind. She was very patient with all of our questions and looking around at a million different things. We are happy to be purchasing with Ashley Furniture. The store was very clean and everyone was very nice. Go and ask for Sophia if you want excellent service and a smile! Thank you Sophia for all of your help! :)

Great customer service Very helpful and friendly

Terrible service by a store manager that wears glasses!

Jasmine Gee did an outstanding job! Very friendly and knowledgeable. Would definitely be more than happy to work with her again.

There was 3 associates in the store with about 5 customers... I had the guy at the desk take care of my order, sloppy dress salesperson was taking car of another... all the ,while the manager did not lift a finger to help anyone... been shop there for over 15 years. No more until they can improve on their customers skills.

Great sales clerk. Didn’t waste my time. Will definitely work with her again.

I visited this store and was greeted by Sofia. She was very kind and not trying to pressure me into purchasing anything. I did end up buying a sofa from her and will definitely be back! Thanks, Sofia!

They were all very friendly and attentive without being invasive. Kem answered all of our questions and when we decied on a set he explained what and when to expect delivery.

I'm not one for writing reviews on products but I've had enough with the back n fourth lies of the company. I ordered furniture back at the end of July beginning of August. When I ordered the furniture "everything was in stock" and would arrive on August 11...well the day before the delivery shockingly they called and said "we need to reschedule nothing has arrived", was rescheduled to the week of Aug 21, on this day only half my order came, my bedframe had arrived but no hardware so that would come in the next delivery. The rest was supposed to arrive on Sept 9th, well sept 9th came and went, no furniture. Then they sent me an email to reschedule to furniture delivery to sept 15. Fine rescheduled. THEN the company called me to reschedule once again saying "nothing has arrived in our warehouse" when I questioned where the bedframe that I ordered had gone to, since the last person I spoke with said the bedframe was there but was missing hardware, she said she had no clue what I was talking about since no one took any notes. So we rescheduled once more till tomorrow Sept 20, i had a representative from Ashleys "american" call me yesterday (09/18) to confirm my delivery and that everything would be here except the dresser on the 20th (the dresser has been back ordered) . Now I just got another phone call from someone over seas telling me that once again "nothing is in the warehouse" when I tell her that I just spoke to someone else yesterday and confirmed that everything was there except the dresser, she then stated "its being delayed due to our truck breaking down" its one lie after another with this company. I understand things happen, and things get delayed but to be bold faced lie to, is what sets me over the edge. I'm now going through the process to cancel my entire order, I will never support this company again and I recommend everyone stay away.

Sophia was awesome! She listened and helped us find what we needed, made helpful recommendations, was not at all pushy, and I would highly recommend her for when you go furniture shopping. The selection of items is very excellent too. James and Niamh

My In-Laws went to the Ashley Furniture Store in Salem, OR on 9/13/2023. They purchased a floor lamp and dishes. When they returned home they found that the lamp had a broken switch and 3 broken dishes in the box from shipping. To their surprise on returning to the store today Ashley Furniture would not take the products back or provide them with a working lamp or non-broken dishes. I am in shock. We’ve purchased several items from them over the years and never had a problem. I would think they would want to sell all the items in the store in working order and non-broken. They said they have a new clause that says no returns on items purchased off the floor. My In-Laws were not made aware of this prior to purchase. Our family will no longer be doing business with them and we will spread this throughout the entire community.

(Translated by Google) It was excellent, the person who helped us was very helpful and fast, the purchase process 100% recommended (Original) Fue excelente la persona que nos ayudó fue de gran ayuda y rápido el proceso de compra recomendado 100%

I would not recommend this store and it's staff to anyone.

Friendly personnel.

We found a great couch and never felt pressured. A salesman was there to help when we needed, but gave us lots of space to explore on our own. Great experience!

Great selection, decent prices, awesome service 👍

Mini was amazing. So helpful!

Mini was incredibly helpful! Thank y'all!

Mini had a great costumer service, and very patient with us.

Sofia was wonderful!

Sophia did an amazing job helping us select our new sectional. What a relief to not be pushed into making a large purchase like this. I highly recommend asking for Sophia to help you navigate your furniture purchase !!

Kem was great!

Ken was very personable kund and knowledgeable. Was very helpful and witty! Will return when the need arrives. Thank you Ken!

Awesome Place, Awesome people! If you go in REQUEST TO WORK WITH JASMINE GEE (MINI) She is super nice and personable and will help you find exactly what you need at a great price! 10/10 would come back and work with her.

Kem was phenomenal, he helped us out tremendously with our budget and what we wanted!

Always nice and helpful staff. Very large variety of furniture to choose from.

Sophia was awesome. Very attentive, polite a great salesperson.

Wes was great !

Very nice price and good quality

Very friendly, easy to talk to, answered all my questions. Recommend Jasmine

Kem is a great help, and this is a great store.

I love this store! Asher is super knowledgeable and friendly. He answered all our questions and helped us pick a beautiful couch.

Wery bed service

I ordered a bedframe and was told it'd arrive that Saturday (a week from when I ordered). That Saturday morning an hour before my delivery time (I did receive delivery texts), I was told through two different phone calls that the bed wasn't even ready. I had to cancel the delivery. I rescheduled it for that following Wednesday and got a refund on the delivery fee since it made no sense that I had received texts about a delivery that wasn't even ready to be delivered. That Tuesday I had to call Ashley again because I had not received delivery texts. After having to make numerous calls to them, I eventually was told that the bed wasn't going to be ready till that Friday. When I asked why it was taking two weeks for the bed to be made I was told "I don't know" by the sales associate. That's when I talked to the manager. The manager informed me of a damage to the foot board and that they had to reorder it for Thursday. I was fine with this, but still confused as to why it was taking so long for the bed to come in if they were able to reorder the footboard and get it in two days? Made no sense. We confirmed my delivery for Friday. Friday morning rolled around and I moved everything out of my room for them to deliver the bedframe and make it for me. The delivery drivers came, but still no bed in my room because the bolts weren't supplied. I cancelled the delivery again (at this point I'm extremely frustrated). I was told that the bolts would take 5-7 business days to arrive. I called the manager again and demanded a discount since this bed was talking two weeks longer than it was supposed to. They refused to give me a discount and instead told me that they could deliver it Wednesday. I cancelled the order. Now I'm in week three and my dad was able to get a discount as well as free delivery. If I don't get it this Friday (Aug. 18) then I am officially done with Ashley Furniture in Salem. This has been the most frustrating process. Also, each time I asked to speak to a manager they were "in a meeting".

Jade was incredibly patient with my wife and I. She answered all of our questions and was willing to work with us on all the options we wanted. She spent a lot of time with us. Greatly appreciated our experience. Clean store. Helpful manager as well. Highly recommend this location and Jade, specifically.

It was non-pressure environment. The sales people were not pushy, they were there just to answer questions and find out information you wanted to know.

Great customer service!

The staff at the Ashley store were very helpful! Had a great experience.

Sophia was supper helpful and provided good costumer service!

So dissatisfied with the customer service from Ashley’s furniture! Bought a piece of furniture, even got the warranty for a couple hundred . I paid over a thousand for the furniture and it broke right after a year. The screw to support the side beams popped out because the king mattress is to heavy for it. It’s a kind size bed frame, so you think it should be able to support it. I reached out to Ashley’s over 5 times!!! And the first time they sent me to the warranty people that were like were don’t cover screws!!!! So I reached out to Ashley and asked if I could speak to a a manger, they put me on hold for a while and said they are busy I’ll put in a request to have them call you back in 24-48 hours…. A week later reached out again…. Oh well put in a request, they will call in 24 hours… nothing… so here I am broken bed frame paying still for it over 1500. Thanks Ashley… not

We had a wonderful experience found everything we needed at a great price only wish delivery could have been a little bit sooner but otherwise very pleased

Asher was super helpful and listened to us our concerns and was not pressuring but rather genuine in helping us find what we actually wanted and needed.

The store had quite a selection of furniture and accessories. We had looked online and already had an idea of what we wanted, but we took a walk around the store to look. The salesman that greeted us when we entered was busy with another customer when we were ready, so we found Kem instead. He was very helpful - friendly and knowledgeable. In addition to the living room set we wanted, he helped us find some bedroom furniture, too, without any sales pressure.

our experience purchasing set of couches our sales man Wesley was very patient and helpful. we came in multiple times trying to figure out colors for paint and trying to match colors he and everyone there were extremely courteous and helpful. Great experience. Thank you all

The man we spoke with was so nice. We love that store. Thank you

I would not shop with you guys anymore bought a bed and try exchanging it cause wrong color took us 3 weeks to get a answer from you guys everytime i call answer was will get back to you before 72hrs and nothing bad customer service they never told us buying on line we had 72 hrs for returnin item and you guy's denied my return after trying so long to get in hold of you guy's.

My 70 year old grandparents almost had to pay $1,000 more on a couch that they fell in love with. They had fallen in love with an electric leather sofa, sat down to figured out the delivery date, when the sales representative left and then came back to inform them that he had bad news; the set was actually no longer on sale and it was going to be $1,000 more than what was talked about and advertised. When my grandma spoke to the manager, who was of no help, the manager said he could not honor the price they advertised and that the display price wasn't changed because he wasn't in the office yesterday. The manager attempted to try and convince my grandparents to still purchase the set, but they ultimately decided to take their business next door. The Kelly's representative was wonderful, kind, and although they ended up paying more money for a sofa set, they were happy with the service and willing to pay the price point. My family and I will not be going to Ashley's furniture for future purchases due to the managers unprofessional attitude and the treatment of our elderly grandparents.

The gentleman assisting me was good, however the checkout was ridiculous. I was buying a lousy $15 clearance item. Computer issues made it take way, way longer than it should have. Then I to go to a different area to finally pay. And then there was about 5 pages of paper generated that the salesperson just recycled. Have you heard of paperless? Reducing paper should be the goal, not merely recycling it, that means nothing. And figure out a way to make small purchases fast and easy, this is why people buy online.

Too many sales people that follow you around when you just wanted to look

The sales man was really good helping get what I wanted

I was greeted going in and pointed in the direction of what requested. I returned to the front of the store for assistance and was processed ouit.

Kem was a super helpful and personable salesman. 5 👍

Good quality product. Salesman was kinda a goof ball and felt like a lost puppy helping me out . The manager salesman was super nice and helpful! Also not a fan of the it’ll take two weeks to ship a mattress and two pillows. That’s the only disappointment is there is no storage near Salem for stock!

Very nice selection of home furnishings. And very nice people to help me with selection and pricing. I am happy with my purchases.

Mini was amazing! She's very smart and helpful and patient!

Great store! Ali and Craig were awesome!

Mini was amazing and very helpful, she was also very knowledgeable and answered all our questions

Mini was amazing when I walked in she greeted me in with such enthusiasm and pointed me in the right direction! And help me fine what I wanted !!! 10/10 recommend her !!!

Wes Anderson did a great job helping us pick out a new sofa. He was patient and very professional.

We had time to look without salesman there but was when we were ready to order. Got us protection on our new area rug.Thank you Austin Asher

Riley met me at the front door told me where everything I wanted was and help me purchase it. So nice.

(Translated by Google) It is a good place to buy food and drinks for lunch. (Original) Es un buen lugar para comprar comida y refresco para la hora del lonche

Great friendly associates, helped out with what I wanted online. Wasn't happy that you are forced to pay a delivery fee to make sure your purchase gets to your house in one piece.

Josh was very personable , knowledgable and helpful. We purchased a power couch which was a good experience!

I was greeted friendly when I entered and asked if I needed help finding anything. My questions were answered and I was helped to find what I was looking for. I was not pressured at all into buying, but was offered a great deal when I was ready to purchase. The whole experience was great.

Our experience with Kem was the best we could have had searching for furniture He was so impressive with his customer service that it made our shopping trip a delight. We will definitely be back In today’s society there is a lack of customer service so it is refreshing to meet people like Kem If we had the power we would give him a raise and believe Ashley should. It’s people like Kem that give Ashley a good name Thank you Jim and Pam

Go and ask for Mini, she is the best

I experience good customer service, I didn’t really like the way they lied to me about having my item deliver at a specific day/time and was fooled was having high hopes for this considering me sleeping on the floor i was lied about it now being delayed 1 month

Beautiful furniture but unfortunately both sets of couches we bought were poor quality.

Very friendly and knowledgeable people. A great experience.

Great experience. ALL the staff were friendly and fun to work with. Asher is the best. I would definitely ask for him if I need anything else. Furniture was good quality.

I recently purchased a bed frame from them at this store. The sales person said that it didn't need a foundation. When they delivered it they said we need a foundation and the legs are all bent up and it cracks when we lay on it. I called today less than 3 business days later and asked to exchange it Justina and Knighton said you have 3 business days. I told them I was calling within that time, and they said there is nothing they can do. When I asked to speak to the Store Manager, I was told "he is busy in meetings and they can't garrantee that he will even call me back at all". The messed up part is I don't even want to return it. I just want to exchange it for a different bed frame. I spent alot of money because I figured I would be taken care of, I even bought the extended warranty. Never had such horrible customer service. Don't shop here it isn't worth the hassle and you will get the run around like I did.

We purchased a recliner with extended warranty in November 2021. It was delivered 6 months later and the warranty was in affect at purchase. One year later, we called concerning an issue with the motor only to find out that it wasn't covered unless it stopped working entirely. Then it could be denied as normal wear & tear. What a complete waste of money. We weren't given a copy at purchase but when we finally got one, it showed it didn't really cover anything. Buyer beware.....don't buy an extended warranty from Ashley. You will be wasting your money.

For months we have been planning a surprise for our parents. We purchased 2 power lift recliners, a couch and end table. We replaced the carpet, painted and cleaned. On the day that the furniture was to arrive there were no power lift recliners. We had already sent their chairs to the dump. Ashley was no help.

Wes is top of the line! Thank you!

Customer service was amazing! I couldn't find exactly what I was looking for, but still walked away with an armchair I was happy with. Good style and piece selection, my only wish was that there were more color options.

Olivia was super helpful in finding exactly what we were looking for, and she made our transactions simple and quick!

Jade was fantastic. Showed us plenty of options. We bought a bed, two dinner tables, chairs and a bookcase for our ne home. Can’t wait to see it in the house.

Good price nice salesman

Love the staff, they are soo helpful!!

Good experience, and good prices

The absolute lowest quality TV stand I have ever seen in my life while still being the hardest to set up with a price tag of a more mid-tier stand. Even the service was extremely slow and it was difficult to even find someone to ask for stock of an item and price (sometimes there was no tag).

Excellent selection of quality furniture.

I haven’t had a good experience at an Ashley’s in so long but Jade C. was sooo awesome and patient.. she didn’t rush us or make us feel bad for changing our minds and going back and forth on a few items she’s definitely the gal to go to if you go to this location :)

Mini was amazing and so helpful! No pressure, very knowledgeable. Bought a couch and a mattress.

So friendly and helpful!

If I could give negative stars I would! The customer service is terrible, especially Justine at the Salem store. My sofa and recliner was not delivered on scheduled day and then they delivered the recliner a different day but no sofa. I asked where my sofa was and noone knew! Justine at the Salem store chose to quote labor laws instead of apologizing and finding out where my couch is and when it would arrive. The recliner that was delivered was brought in with water and mud on my floors and was not put together properly. They then drove over my neighbors landscaping causing damage. I will never shop at Ashley Furniture again!

Rude & inattentive, by far the worst experience I’ve ever had when furniture shopping. Very disappointing

Booo

Customer care at Ashley's is an absolute joke. They have been trying to push me around for SIX months now. Refusing to fix or replace a couch that broke right away. Furniture is absolute trash and brakes almost immediately. (That's if it doesn't already come broken.) Don't waste your time. Go somewhere else to get better service and better quality.

Kem gives great customer service. Very personable and professional. He has good knowledge of their products Made our time with him very enjoyable

Asher is the best

Sophia Emery was very helpful and kind! I got a great deal on my new sofa and recliner. I will definitely recommend her to others!

I’m changing my review after having every piece of furniture delivery delayed and when calling Kem for help, I never received a return phone call

Would give zero stars if I could. Bought a small sectional sofa for $1500 and within a month it began to creak every time you sit on it. The creaks are so loud, it's embarrassing for guests who sit and wonder whether they've done something wrong. Sounds as if it is falling apart. They sent a technician who offered that he was never trained as to the correct way to fix furniture. He gave an honest attempt and left after taking the sofa apart, putting it back together in worse condition and the creaking still very evident. Ashley offered to send another technician though I refused knowing that it would do more harm than good. They refused any sort of in-store credit or alternative way of ensuring our satisfaction. I will never purchase anything from this store or brand again and would advise others of the same.

Thank you KEM!

Great selection and prices. Went to get a new dining set, Mini was a great help. Love the 5 year extended warranty. The staff in the store were all very friendly. Will be back next time I need furniture.

I dreaded going shopping for furniture during the weekend during Holiday shopping season. It turned out to be pain free and somewhat enjoyable. The key was/is Wes at Ashley furniture in Salem. Wes greeted us at the door, offered assistance and let us browse. After trying a couple of couches and around the time we were understanding what we were looking for in a couch, Wes showed up ready to answer questions. He never laughed at any of my questions but answered them all seriously. He showed us a couple of items that had the features we expressed interest in, and then showed us an amazing couch that went above and beyond expectations for furniture. He then allowed us more browsing time. Finally when we had narrowed our choices down to a couple of pieces. Once again Wes appead ready to help with whatever we might need. And then Wes did the most amazing thing. Wes waited and let us decide without trying to influence that decision. And once made did not try to change our mind or upsale us.. Wes then walked us through the payment/finance options and process which was smooth and easy. During the process Wes laughed appropriately at the silly jokes I made to llighten the procedure. All in all I would totally do this again the next time I need furniture provided I once again received the help of Wes or somebody he taught.

Thank you Wes for the wonderful help buying our couch

Craig the manager in the Salem store needs to be demoted. Poor customer service and has no clue what he is doing. Works for a sales company with no skill!

My sales gal was the bomb😃 I would buy from her again!

Responsive service and helpful, friendly associates.

Jade was very helpful in picking out the new sofa and loveseat. She was so patient with my indecisiveness and worked with her manager to get the best prices we could. Thank you both!

Mini was great helping me with picking the best dining room table and chairs. She was patient and showed interest in my purchases. I would like anyone who goes to Ashley’s in Salem Oregon to ask for her. I certainly will on my next visit. MD

Ordered a new couch fast delivery but it was damaged I did not accept delivery they said they would ordered a new 2 weeks late the same exact couch with the same damages was delivered. Their reasoning the same order number. I ask if it was a new order why would the order number be the same. The honest delivery person told me that it was not a new couch. I would buy from them except that this was a warranty replacement.

Delivered incomplete sofa seats, I purchased 6 seats a month ago but they only delivered 4 seats . In advance they should call me if my delivery will be incomplete , No communication whatsoever very disappointed

Olivia is a huge help and knows how to take time and answer the customers questions. Thank You Olivia for the wonderful experience!

Marco was very patient with my husband and myself. He answered all our questions and was not pushy at all. I would go back again to Ashley’s again.

Marco was great! We got a bunch of new furniture for a great deals!

Mini helped me today and was very helpful and had a good sense of humor! We loved it!

Olivia and Hannah here was a great help in aiding me get a new computer desk for my office and a New Bed! Definitely will return in the future for my household furniture!

Really good service

Wish I could give a zero star review. My family and I went to the showroom to look at a couch. From the moment we entered the store, there was no customer service. No one said hello, and we had to track down one of the five sales associates and ask them to stop doing nothing long enough to assist us. Just so the store is aware, the only reason customers physically show up to retailers anymore is for the customer service. We ordered a couch, it was delivered with several scratches on the wood. We're now in the process of trying to return the damaged furniture, and the company is consistently ignoring our requests/not following up. We started the returns process two weeks ago, they still haven't put in the return request to their system and won't commit to a pick up date. You would think at a time when companies like Amazon are making you irrelevant, the one thing you would certainly focus on is customer service. Would not recommend.

I Bought Some Furniture Here At Ashley's and This One Gal Jade Helped Me every step of the way. She Was Very Professional and with information I wouldn't know to ask like if it would fit through my door or if I was looking for a recliner couch or a Sectional which I didn't know there was terms for couches lol. She was very helpful I'm happy she's an employee there. Thank you jade and Ashley's for hiring such an employee!

Sarah is the best sales person I’ve met at this store. She’s greeted me and made me feel right at home. No pressure from her either which was a huge deal. She got me a hell of a deal and really was on my side. Make sure she’s your sales rep!

If you are looking to purchase some new furniture or even just browsing before deciding what you want, PLEASE do yourself a favor and stop by this Ashley furniture and talk to Sarah! She was able to answer all of my questions and helped me make my decisions! She’s the best!

My experience shopping here was a nightmare from the initial purchase process to the canceling of my order. I was going to detail out what happened but they don't allow enough room. All I can say is I will never step in to that store again.

Kem. hear at the Lancaster Ashley furniture store. Wow my dude made it happen today got me the sofa I wanted and the price that fit my budget and no upsale l . Very friendly .

The sales person, Mini, at the Salem store was AMAZING!!! She showed us to what type of couch we were looking for and checked on us a few times. She didn’t stay right by us like some people do at furniture stores but she was there when we had a question. We didn’t feel pressured into buying something. We weren’t sure if we were going to buy right now but then we did find what we were looking for and at a good deal and can’t wait for it to be delivered. We will definitely be shopping there again. Thank you Mini, for being so helpful and awesome!!!

Today we shopped for living room furniture and were assisted by a lovely young woman named Jaden. After we entered the store, she introduced herself and oriented us to the furniture layout. Having a good idea of what we were after, we located it pretty easily. Jaden arrived at our side at the perfect time to answer our questions. Jaden made the process of purchasing our furniture easy, understandable and comfortable. We opted to purchase the protection plan as well and Jaden explained it in a very informative manner. At a time when I’ve begun to wonder where customer service has gone, this young woman presented me with an absolutely flawless presentation of it. Thank you Ashley Furniture for hiring this caliber of employee. Tracie Moon

I ordered 2 pillows and a mattress from this store. 1 pillow never showed up. It's been 6 weeks since receiving the mattress and one pillow. The store gives the run around and says they will call back or figure it out within 24 hours and they never end up figuring it out. If you want your products that you ordered and paid for do not go to this store

Great place and Great service as well as friendly and helpful

The store is clean and inviting. Prices are decent. The delivery experience has been horrible. We ordered a sofa and loveseat back in September, and were told delivery would be on the 7th, only the lovseat was delivered, and sofa said to be delivered on the 13th, and then again the 18th and now the 21st. The sofa is available in the warehouse, but the contracted delivery team are simply not loading it on the truck for delivery. Maybe they need to contract new delivery drivers. The customer service at my local store are friendly and have been helpful, but this is the worst delivery experience ever.

nd fair prices.

We've been to several Ashley locations in the Portland area and by far, the Salem store was the best one. It's massive floor plan was a bit overwhelming when we first walked in but the variety of interior and exterior furniture offerings is great. The staff was friendly (but not constantly in your face) and our salesperson, Mini, was both helpful and personable.

Marco was a great salesman, he seems really cool.

poor customer service I asked for a bed with a mattress they didn't bring me what I ordered the furniture dealers came to assemble it and they left it all crooked my bed is supposed to massage the head and feet area and it's not like that that they brought me only the area of ​​​​the feet and the head goes up and it is not straight when I move with the control, I tried to talk to the customer service and they never answer I went to the store that is located in Salem Oregon and I tried to talk to the manager called ALy, but he didn't show his face, he went to lock himself in his office and sent a worker to tell me that they would send someone to install my bed properly until today no one has called, no one has come, they haven't come, I have not been able to sleep in it because it is poorly installed, I do not recommend this furniture store, very bad service,,,

Shopped today at Ashley’s Home in Salem, for a bedroom set. Met at the entrance by a very nice customer service rep (Nancy). She was very personable, asked great question to find out what specifics I was looking for. We looked at many options and ended up with my favorite bedroom set. And… it’s being delivered in early Nov/2022!! 👍 Very happy with the entire experience today!! Would highly recommend!!

My family bought a new house which meant we needed a bunch of new furniture to fill the space. We’ve been in here now 3 times in the last 2 months and Kem has been the greatest help. We will definitely keep coming back here because of him. Thanks Kem! Shelly, Shauntee, Shelby, and Hunter

I bought a very expensive sofa and asked many times if it was in stock. She assured me it was. Today I'm waiting for my sofa, a week later and guess what no sofa. I call back. It's delayed. So frustrating

Awful customer service. Both online and in store. Dining table was ordered online and arrived damaged had to wait additional two weeks for another one. No communication, I had to constantly call and email and text for updates. Couches and rug purchased in store was promised 8 week’s delivery and was lied too. Delivered wrong items and now only have 1/2 a couch no rug. Cannot get ahold of anyone. I overheard Customer service representative speaking with another associate saying “buyers are liers” will never purchase here again

If I could give no stars I would. I'm never purchasing from here EVER again. We ordered a sectional and recliner last year on August 2021, and we were able to get only part of the sectional. Just getting part of our sectional alone, we waited about 3 or 4 months. Which I was understanding of since we were still dealing with COVID. But we call to ask when we were getting the other part of our sectional and our recliner and they said they would give us a call. A couple months pass by. We still don't get a call from Ashley's. So, we call no one answers the phone... we call again and nothing. Over the next few weeks we call, until we got tired of waiting, so we go into the store. I find the salesperson who helped us order the first time, and she was pretty nice and helpful. She looked up my account and she said our authorization and contract had expired, so we needed to order the remaining pieces again. We order. Same thing is going on now its been about 7 month since we ordered and now they're claiming our authorization has expired again and that we needed to call syncrony to authorize the payment. I called and they have no idea what I was talking about and told me to call Ashley's back because everything on the account looked "fine". When I called back they're also saying we need to reorder again. At this point I honestly don't know what to do anymore, it's been really frustrating, angering and just overall disappointing. I'm not ordering anything again. We've been waiting for over a year just to get told we need to order those pieces for the third time.

Ordered a couch online and of course when i get my delivery date, and then take the day off to make sure i was home to receive my couch, It never shows up. I proceed to call to see where it is and they gave me another delivery time, another month out saying i was never given a time. Not that this ‘update’ was very useful considering they gave me a week and a half range of time to expect it. Just sat on the phone for half an hour to try and figure out when it would get here but no one answered the phone… My mom has had a different experience where they completely lost a chair yet we thought it was just an inconvenience. How do you just lose a chair? It’s honestly unexceptable.

Horrible horrible horrible

I came in to this location to browse and was immediately greeted with a smile and warm welcome from Sarah, not only did she give me exceptional customer service but she was also very knowledgeable and helped me with any questions I had. I can’t thank her enough for restoring my faith in the customer service experience! Thank you so much, Sarah!

Promised $300.00 rebate didn't get it. Add an furniture protection plan that we did not want and not ask for Debbie Hoover want and

First time we purchase furniture was in 2020 for our new home, we had good experience and delivered on time. We decided to purchase furniture once again for my oldest daughters room. We purchase the furniture in April 2022 and to this point we have still not received all the furniture. We have call the customer service and their local store let me tell you worst customer service. We were promise many times that they would have one of their upper management contact us and to this point have not received a call from no one. The 2 times furniture has arrive damage to our home. We went in to Ashley and the “manager” who we talked to did not have an interest resolving our issue, when we were at the store she decided to have a side conversation with one of the employees, regarding previous customers. It’s August 15, 2022 and we still do not have all of our furniture.

Shipping to home has been disaster, the link in the email delivery confirmation never works; after trying to confirm a date it give you an error message. If you miss the one-time-call to confirm delivery, you'll be delayed another week. The customer service phone system is terrible. They recognize the ordered phone # and dont pick it up; you'll have to call from another phone # and pretend to make a new order to get with representative. If you dont confirm order before a certain time of the same day notice you dont get the shipping date and it gets delayed.

Kind of ridiculous a furniture store open at 11am. Lost a sale for sure. Based on other reviews looks like I saved myself a massive headache anyways.

FedEx or whoever lost our stuff! We were so worried but Nick and the guys there helped get it resolved! We're so grateful :-) thanks guys!

My husband and I try to support brick and mortar stores as much as possible, even big box stores. We went into Ashley’s Home Furniture in Salem, Oregon. We knew exactly the four barstools we wanted to buy. A young lady helped us and explain she was a trainee. When it was time to make the purchase a gentleman came to help. He explained that there was a 12 week wait for delivery, (we ended up getting the stools at Ashley’s online and it only took 6 weeks). He explained that someone could deliver and assemble them for $99.00 (online it cost $61.00). We told him we would assemble them ourselves. He told us if the stools are damaged upon delivery it is up to us to drive 4 hours to the distribution center to return their damaged product. I asked why I couldn’t just return the damaged goods to this particular store 15 minutes away and he said they couldn’t take it (online, we simply send back damaged products). When it came to paying for the stools thing took a weird turn. My husband used Apple Pay for the purchase. We were told that this normally doesn’t work yet their computer was able to receive the Apple Pay. The purchase went through but they then told that we needed to verify our credit card with the physical credit cards. Since Apple Pay is encrypted, my physical card wasn’t going to match the transaction. Apple Pay is a very secure way of paying to avoid fraud from hackers. Since the physical card didn’t match the transaction we were told that they would have to run the whole transaction again using the physical card. At this point we told the 4 workers that were trying to assist us that we wanted to end our transaction. We were too frustrated to continue and decided to make the purchase online. In the long run it was easier, quicker, cheaper, faster, and overall less painful to get the stools online.

I was double charged for couches and after their investigation into the stores illegal charge to my account, they still billed me twice. I have had nothing but poor experiences from communication from the store to overloading me with email notifications. Not one single real person from Ashley’s has reached out to me about this. I will never shop there again.

The worse purchase I made they delivered halfof my order only , so I go to the store try to figure out when I can get the rest of my stuff, I'm frustrated about information customer service given , not one can give the right information , I have to waste my time trying to find out, I came to store to talk to the manager waiting and no one came an help me ..

I recommend not buying anything from this business or this company, if you want your furniture delivered this century anyway (details below). We had a terrible experience here that was a gigantic waste of time. We placed an order for multiple items, totaling $3,850 in mid-June, being told it would be no problem to have them delivered within 30 days. The delivery date came and went without any notification from them. We called multiple times, had rude service to deal with the order, and were offered no apology, update, or discount. A subsequent call got us a "should be end of the week" and "we'll call you to let you know" from the manager. Of course, neither of these things happened. A THIRD call got us a new estimate of delivery 5 WEEKS FROM NOW. No. We canceled and found two comparable sofas through Costco, and the exact same futon through WayFair. Both will be delivered to us within the week. Of course there was no delay with Ashley Home Furniture charging us, which they did day of the order. Awful service and communication, borderline scammy. Update: All our furniture orders arrived on time from other companies. The install and delivery was included in the cost, sometimes for the exact same item we had originally tried to purchase from Ashley. I can confirm that Wayfair and Costco are better options.

After receiving 6 emails that confirmed delivery was today, I was told I should have ignored them because my furniture isn't scheduled until Aug 10th..

Pleasant experience... weren't pushy. let us browse, but were available when we had questions. When we decided made the purchasing experience efficient and not as painful as expected.

Don’t bother going here

Horrible experience. Was suppose to get furniture delivered on Friday. Which I had to get the day off just to find out it got moved to the following Monday. Had to call out of work to wait for delivery. Items get here and half the plates and bowls are broken. Realized my table wasn’t here so I ran to the delivery guys and they checked to see it was backed order. Called customer service multiple times till someone answered. Said it got to the warehouse and they will contact me tomorrow. Just to find out that another 2 weeks I have to wait. Product looks amazing with just chair hanging out with no table! Seems like no one can get a hold of me and get stuff resolved

Since this location has changed back to corporate, their customer service has gone down the drain. Fortunately Hannah was very patient with us, after my wife and I patiently waited almost an hour to even order our furniture. Hopefully something changes, otherwise this location may close!

Most furniture I've ever gotten from Ashley's was good quality, but it's a nightmare dealing with the customer service online. I wen in constant circles wasting hours on chats with them. They didn't honor their "Price Adjustment Guarantee" when the price of something I bought changed within 30 days. They sent me in constant loops with employees who took too long to respond and kept ensuring they would transfer me to the correct department for that. They would not give me any phone number to call or email address when I asked. Their game must be to waste your time and frustrate customers so much that they will give up on getting what's owed to them. Please do not deal with them.

I'd give it negative stars if I could. We ended up canceling a 10,000$ order after over 6 weeks of being lied to. They never answer the phone unless you call right when they open. While we went to store to cancel 4 other people canceled their orders too. They had 9 people standing around only two on phone. I'd never shop there again. They don't even seem to care. Every number we tried was non working. Do your research before going there. 7 weeks wasted. We went somewhere else got the same or better for cheaper plus 2 days for delivery.

It was a huge mistake that shopping for furniture here The customers services was the worst I ever deal with in my life . They just want to scamming and take your money didn’t want you to return and your call can’t go through and they come up with a excuses try not to help you to solve your issues oh my got please people don’t shop here you will be regret !!!!!!!

Bought a chair in December 2021.It is now June 2022,still no chair.It is not a golden chair with built in wifi and teleportation ability. It is a plain old,simple chair."Can I just have the floor model?"...."No".How are they still in business?Never again. ***Update:11 months after buying that simple accent chair it has finally come!Sure,the driver called when he showed up at our house(with no advance indication that anyone was coming)and he threatened to leave if my wife didn't get there in three minutes(she works down the street),but who's complaining?!I should have it bronzed with the words:My very last purchase from Ashley Furniture ever.

The absolutely worst customer service I have ever received. It’s not worth it guys. The in-store people are lovely but you cease to exist to them the moment you sign for the purchase. No contact, hour upon hour wait times, fractured customer service departments all over the country, cancelled deliveries and NO communication unless you take the time and effort to call all over heck and back. I have put in 9 - YES NINE hours of my time calling them because they have bailed on every commitment they have made. They do not care at all about you. Everyone is experiencing delays, but at least other furniture stores bother to tell you and care about whether or not you remain a customer.

I purchased a love seat from Salem Oregon store and was told it was "in stock and no problem being delivered June 10." I received a text June 6 asking me to confirm delivery on 10th which I did. June 8 I got an email conforming the 10th delivery. June 9 I got an email saying they would deliver between 8 - 12 on 10th. A few minutes after I got that email I received a call saying the item wasn't in stock and they might be able to deliver it on 17th. Was told by the store "sorry there's nothing we can do." Aaaaaaargh! Terrible customer service.

ASHLEY SELLS NICE FURNITURE AND THE SALES PEOPLE ARE HELPFUL BUT THEIR CUSTOMER SERVICE IS MISERABLE. IT IS IMPOSSIBLE TO REACH ANYONE BY PHONE AND THE ONLINE CHAT IS A SICK JOKE. APPARENTLY ASHLEY CANNOT AFFORD TO STOCK ANYTHING SO CUSTOMERS MUST WAIT UNTIL THE BOAT FROM CHINA DELIVERS THEIR ORDER. IF YOU EVER GET WHAT YOU ORDERED FROM ASHLEY YOU ARE TRULY BLESSED.

I ve been so unhappy with this whole experience all around...from customer service to delivery and now to quality of furniture....plus it is over priced. After 1 year...my sofas squeak....ive tried adjusting screws and they steal squeak even when I m sitting down and just simply cross my leg over....so sad how the quality is so cheap on over priced furniture. TOO BAD I CANT RATE LOWER THAN 1 STAR

Friendly staff until you go back a few hours after making a purchase to get a refund on a piece of furniture that will not arrive in the state for 2 more weeks. Quite unfriendly and abrasive.

If I could give this store -0 starts I would worst customer service

I ordered a desk and chair in August 2021. I’ve had 5 delivery dates and the latest was supposed to be May 2022 however when I went to check I found out that it had been changed to July 2022. I never get notification from Ashley, it’s only when I check on my delivery do I find out that the date has been changed. I even get emails a week in advance saying your delivery is coming soon then nothing. I’ve emailed Ashley review and have heard nothing from them. I will be getting a refund and never buy furniture from Ashley again.

7/12/2022 update. We requested a refund on May 27th for our entire order totallying more than 21k. We have still not recieved the refund. In June they indicated that no one had signed the paperwork at their office and so it had not been processed. We have recieved no communication since. Next step will be an attorney and the news outlets. This place is awful. I would give no stars if possible. My mother lost her home in the 2020 fires. In February 2022 we went into Ashley Furniture in Salem Oregon and spent over $20,000 to furnish her new home. At that time we were told that some items were in the warehouse and others had to be ordered but the entire order would be delivered in March 2022. Come March we were told that none of the items were available and it would be late April. In April we were told none of the items were available and they were scheduled for delivery May 17th. May 16th I called to confirm and we were told no items were available and they were not estimated to be available until June 21st. I just called back and now they are saying July but we might got some in June, however it is hard to say. This is completely unexceptable business practices. My 76yr old mother is siting on boxes after having lost everything. Shame on Ashley Furniture. Make this right.

We purchased a couch in January. We chose one specifically because it was in stock. We were told it would be delivered on Feb 27th. It never showed up and we never received any communication from Ashley about the delays. When we called to inquire about the delivery of the couch, we were told that there was no ETA on it even though we had selected one that was in stock and our salesman had confidently told us it would be delivered in February. We called again in April and were told it would be delivered May 17th. When we didn't hear anything leading up to the 17th, I called again and was told it would be mid July before we got it because it still wasn't in the local warehouse. I argued that it was ridiculous to keep delaying a couch that was supposedly in stock in January. An hour later the couch mysteriously appeared in the warehouse and was delivered on the 19th. If dealing with this store, remember that they lie to make sales, and they only want to help if you are complaining so go full Karen if you want anything to get done.

Figured I would leave a review as there are LOTS of bad ones that had me worried.. pros: ordered a mattress and power loveseat on may 1 2022, and have just received a scheduled date of 5/23 for both. Obviously could change but folks with 6 months of no word had me nervous, plus diff furniture diff time-frames I am sure. Will update if receive or don't. Told in store calls won't be answered and best to stop in for an update but just waited patiently. Cons: walked around for an hour ignored by salespeople (40 and white) until we asked the assist manager for help. Once we got help it went really well (thanks AM and Nekole). Many folks walked in and got help right away not sure what we couldn't get help even standing in front of the main desk. Almost left, hopefully glad I didn't. UPDATE: furniture delivered on time with zero issues.

It’s no nice to have a no call no show for a delivery. Wait six months just to cancel an order. The WORST customer service period! Nobody picks up the phone!

Ordered a couch a few months ago and the delivery date has come and gone with no updates from Ashley's, and no furniture. I haven't heard a peep from these folks on when it will be delivered despite having driven down to talk with them in person once already. Can't seem to reach them by phone no longer how many times you call, what day you call, or what time you call. Do not buy from here. Ever since they got new management it's been a mess.

This is by far the worst experience we've had buying furniture. We ordered a couch on Nov. 27 and were told it would be delivered Dec. 29. It wasn't...Then we were told it would be February 28...it wasn't. Next date--April 29. We waited and waited...nothing. Next day--May 6. We were just told that delivery will PROBABLY be May 10. The company has not been forthcoming about the problems with suppliers. Instead, they promise delivery dates they do not control. Update: Ashley Furniture reached out...and the saga continues. Yesterday, we were told the couch had arrived at the warehouse and was being processed. Today we are told the couch will arrive on May 9 and after it is processed, we will be notified of a delivery date. Communication with Ashley's customer service told us that we should not rearrange our schedules until we have a definite timeframe for delivery. So this morning we were super excite when we were told that the couch would be delivered tomorrow between 8 and 12. Short lived happiness....now the delivery is pushed to Thursday. It is absolutely incredible!!!!!!! Final update The couch was delivered today!!!!!!!!!! That is six months after it was ordered.

Use to be my favorite place to buy furniture but it has changed owners in the resent past. Ordered a couch in September 2021 with a delivery date in late October early November and it never came. Contacted Ashleys customer service multiple time and was told my item was discontinued. Would go into the store and they said it wasn’t discontinued, kept getting delivery date pushed back over and over again. Finally had to cancel after being told again that my new date was in June. I was not willing to wait for almost a year for a couch that i don’t even remember what it looks like. Very disappointing.

Our sales rep was super honest that it would take 4 months before we got our furniture. 6 months later no email or any follow up. I’m giving a 2 start for lack of communication on behalf of Ashley’s. I would of waited patiently for 8 months if they didn’t drop the communication ball.

If you are shopping for furniture, be sure to stop by Ashley’s and ask for sales rep Hannah! She was so kind and helpful through my whole visit. She wasn’t pushy at all, but was confident in her knowledge & ability to help. She is the biggest reason that I decided to purchase a bed set from Ashley’s today instead of shopping around at other places. Thanks for the excellent, stress free experience!

Took almost 4 months to get my furniture. They order me the wrong mattress instead of the firm one I ordered. After assuring me they would replace it with the correct mattress and that they would call me when it arrived, I didn't receive a call for weeks. I followed up and they said there was no replacement ordered. The employee that ordered my replacement even admitted I had come in to request it and I have call logs confirming he called to say it was ordered. They told me even though it was their fault they wouldn't make it right. Long wait and 0 accountability, I will never do business here and encourage every person I speak with to avoid them and the money they cost me.

Was contacted twice by email that my recliner was being delivered. First time received call later in the day and was told the recliner was on backorder. The second time the wrong recliner was delivered and the correct one was again on backorder. They don't know when it will be delivered. What a mess!

Beautiful furniture, great prices and Sal Diaz was so helpful.

Except delays. I don't understand why they sell items in their store that they don't have to ship. I ordered around February and my items keep delaying. I may not even get them until end of summer. Originally my expected was 6 weeks. If you need items quickly, I suggest going somewhere else. They don't even call you to inform you. I have sent emails with no response, I've called and they don't pick up right away. When they do pick up, it's always another month out. I'm never shopping for furniture here again. I definitely do not recommend. I have been without furniture in my house since then and its frustrating. It almost feels like a scam. My star from to to 1...after seeing someone literally ordered in june and got their April. RIDICULOUS!!!

Was supposed to get my couch in Oct 2022. Salesman told me it was in a warehouse across the state line. Every scheduled delivery was pushed back. Couch is still on the floor getting sold with the same lie. June 30 was my next "expected" delivery date. Liars for sure.. obviously I canceled my order and will NEVER return. Edit: Oct 2021. I was told I would have it in 30 days. I have already talked to Ashley's. They lie.

+Updated 06/29/2022+ *This paragraph denotes my experience on the day of purchase* Courteous and professional. All my questions were answered. I was shown everything I asked about. We were given plenty of “space” while we talked through our purchasing options. No one was pushy and at no time did I feel rushed. *Below is my experience to date* Zero, and I mean Zero communication. To find out anything requires 1 hour + on hold. Original delivery date at time of purchase, was 05/25/2022. on 05/24/22 I called and told all my items save 1 were at the warehouse and it was expected "today". I should be receiving a call within the next couple of days. I waited 5 days and I called back, to which i was told delivery would be June 27, 2022. I spent most of the day June 28th 2022 trying to get an update, no success. I spent 3 hours on June 29th and I finally got an updated delivery of July 23rd, I said no thanks cancel my order. Suddenly I was offered delivery on July 2nd, I accepted. No sooner than I had accepted, I was told Im sorry that date is not available, how about July 12th. I said July 12th would work, but it would be the last day I would be willing to accept delivery. I asked for a delivery confirmation in writing, I was told sure, you will get a text 24 hours in advance. I said no maam, I would like an email stating a delivery has been scheduled for July 12th. Sir you will get a text 24 hours in advance. This went back and forth until I said just cancel the order. BUYER BEWARE! They will courteously sale you anything you will buy, but receiving those items is highly deceptive and will take many months with many missed delivery dates. I strongly believe the DoJ should investigate under the "Unlawful Trade Practices Act" ORS646.608 and ORS 646.607

This place only goal is to make the sale they mislead customers to believing that they have what they want in stock and you end up waiting months and months then they lose part of your delivery so you have to wait another 3 to 4 weeks

If you want to be disappointed, treated rudely, and completely ignored, then this is the place for you. I was a loyal Ashley customer for years, until my last experience. I waited months for the sofa I was told I would have in weeks. Ashley staff never reached out to me, I spent hours on hold and calling different numbers trying to reach them and leaving messages and requests for call backs that were never answered. 3 separate delivery times were set, disrupting my business and personal schedule each time, and each time after no sofa delivered, the staff at Ashley were very hard to reach (wasting countless more hours of my time), were rude when I did reach them, and could provide me no answers. A few of the employees at the Salem store tried to explain the situation as, "well, we are now corporate owned". Whether corporate or the Salem store staff are the ones who really don't care, I shall never know. I will never purchase from Ashley again, and I strongly recommend anybody who does not wish for headache, hassle, or frustration do the same. The only reason for the 1 star on this rating is that it is required to post a review. Had I the option for negative stars, I would have gone that route.

Ordered a bed for my 3 year year old back in Dec 2021. They have called 5 times to confirm delivery, yet a few days before delivery they call to push it another month out. They called in Feb 2022 to schedule a delivery of half the order, then called to say the warehouse doesn't have it in stock.. I got called in March and told everything would arrive by April 7th, here it is 4 days before delivery and they called to say it won't get delivered until May 12th. I'm furious as this is the worst service I've received. 1 hand doesn't know what the other hand is doing there. We bought from them before they became corporate owned and never had these kinds of problems.. since they became Corporate owned, I've had problems. I will never spend another dime in Ashley furniture..

Our sales person Hannah was excellent, honest and very helpful.

We were looking for sofas and could not find a single sofa in leather that have removable cushions. Big disappointment go to Furniture Row

Tried calling to ask a question in regards to my financing called 5 times it just rang continuously and disconnected horrible customer service

I went in mid February to order some living room set, and the guy that helped us informed us that we would get a delivery by March 9th but nobody communicated with us in the mean time by March 6th I called to confirm and they advised it was not to be delivered until March 24th, and got a "confirmation on that" then on 3/22 I called to confirm the time when the furniture would be delivered and I was told not until 4/21. The employee name ERA (who now by the other comments seems to be the store supervisor) said I could give a word to Craig or Greg the store manager on Thursday when he is back. She mentioned that we are given estimated time frames only of 4-6 weeks but if I get it by their new "estimated" time frame it will be well over 2 months. So, no communication at all, misleading information and on top of everything the very unprofessional sales person who helped us made this experience cringe worthy as he would not stop flirting with my sister which made things so very uncomfortable. I don't think I'll every be dealing with this store ever again!

If I could give zero stars I would, horrible customer service called more than I can count on my feet and hands and was on hold for more than 20 min and then always cut off and hung up on its own, their delivery service is rude and shady and did not even call for delivery or let us know a time frame, we can’t miss work all day we need to know a time customer service (Ashly) did nothing and delivery service left and returned couches, not to mention we waited 4 months for these couches and now we have to wait even longer.

My Husband and I are Black. This store was full of workers, and NOT ONE of them offered any assistance! We witnessed other (not black) customers that came in after us getting acknowledge and helped. We were in the store for almost an hour. We were looking for a new living room set and kitchen tabel. We left when we saw they clearly did not want our business 😒 Went over to Lazy Boy and purchased a beautiful sectional and table 8,000 Sale. So thanks Ashley for your Disgusting display of Customer service to us Black consumers. WE HAVE SPREAD THE WORD, TO OTHER FRIENDS AND FAMILY.

Ordered a new living room set. Only 8 weeks have gone by with no word on delivery. It was in stock in a Seattle warehouse. Biggest problem is there is no way to contact them other then go to the store which I have neither the time or patience for. WILL NEVER DEAL WITH THIS COMPANY AGAIN. THEY ARE RUNNING A SCAM. It has been paid for also

Do not buy anything here

Please be aware!! If you need your furniture soon, do not get here! Although, it says "in stock" will take roughly 3 weeks maybe more if they don't mess up your order! I had an awful experience getting my furniture and still don't have it!

I came in 2/20/2022, looking for a bed and a sectional. I was greeted by Jennie and immediately knew I was in good hands. Told her I was looking for a quality bed and a sectional. She took me over to the Tempur Pedic section. Asked me how I slept and showed me lots of options. I landed a nice bed and then we went on to the sectionals. Jennie was very professional and answered all my questions with ease. She was super nice and helpful. Truly an asset to the team! She then showed me options on sectionals and helped me find the perfect one. I can’t remember the last time I went shopping and it was as easy and fun and informational as today! Jennie, your’e a rockstar! Thank you! And to management, give this girl a raise! ASAP! I’ll be back, but to only work with Jennie 👍🏻

They don’t answer

Disappointing customer service. Needed lift chair for my disabled husband, first off why would you position your lift chairs all the way in the back of the store, where a person with walker has to go through a maze of trip and fall hazards. Second, sales associate didn't seem interested in helping my husband since seniors with disabilities was going to paying for chair, store was supposed to send email with price ect, they never did, then we couldn't find an actual phone number for the salem store, so we emailed sales associate and never heard back. So i will not be purchasing a thing from Ashley and we went to other stores that where very helpful.

My husband and I ordered an ottoman and it never showed up. Apparently it was discontinued but nobody from Ashley’s called to let us know. I called 3 times to attempt to get my money back, each time the customer service rep told me it would be refunded to my card all three times, it never was. After finding the time to go into the store, I dealt with the “manager”, Doug, who showed the poorest quality of customer service I have ever encountered. Not once did he apologize for any of the hassle I have dealt with in trying to get my refund and instead said there was nothing he could do since my husband wasn’t with me since it was on my husbands credit card. It wasn’t until I got angry and said I wasn’t leaving without someone making the situation right for me, that they miraculously could fix the problem and give me my refund. The sweet office supervisor, Era, stepped in to deal with the situation and made everything right. Ridiculous that I had to raise my voice and demand better customer service in order to finally get my money back. Doug has no business being the manager of a retail store. His managing skills when dealing with customers is about as good as my two year old could do. Thank you Era for stepping in and demonstrating above par service.

We ordered our furniture in September 2021 they said it would be in by Thanksgiving. After not hearing from Ashley I tried to call, but their number changed. so I had to go in and get their new number. They told me the furniture would be in by Christmas. Christmas came and went with no furniture! We called and they said the paper we signed was expired. So we signed another paper. Finally got an email saying that our furniture would be delivered on Feb.5th. So my husband took the day off work to be there for the delivery. We didn’t get a call telling us what time so we called again. The guy told us that the paper we’ve already signed twice was once again expired and we would not be getting the furniture delivered!!! After waiting for 5 months we canceled our order. There we 5 other people in at the same time as us canceling for the same reasons we canceled. I will never shop at Ashley again and would never recommend them to anyone I know. The worst furniture experience and customer service I’ve ever had!!!

Waiting for 10 weeks now for couch and ottoman. I haven't received any updates. Been calling for days..on hold for half hour with no one answering. They have an opt in for texting - BUT THE TEXT PERSONNEL CAN'T HELP ME. How is this good business?

Be prepared to wait months for you delivery. We ordered a few pieces back in November. Told it would be 2-3 weeks and now we are told sometime in April! Contacting customer service was a nightmare but we finally got a credit.

Just don't buy from Ashley. The most incompetent furniture store ever. Classic example of when a company becomes too big, they can no longer operate effectively. Issues before COVID, but things I could live with. They're so offensive with their sales they run, it's infuriating to see the tactics they use on normal customers. This store in particular, can't get their act together since being "acquired by Corporate." We've had orders canceled and changed, twice now. I get an email stating sorry, but we're trying to get your order fulfilled, the day prior to scheduled delivery; no further details than that. I log onto the Ashley website to see what's going on with my order, and there's no order to be found. One can only assume, it has been canceled for a third time. At this point guessing we will have to spend $4000 elsewhere, which is a shame, because we did love the bedroom set. This may quite possibly be the most upset, frustrated, disappointed, angry, etc, feeling I have ever had with a business. I will move onto other things with my Saturday since there is no details for delivery. Fully expecting to receive a call later stating no one was home to receive the delivery....

When ordering, you'll be told something along the lines of a 3 month wait. Expect a minimum of 7 months, with poor to zero communication. Expect delivery dates set and delivery dates missed with no communication. Expect to have to physically go to the store for any information as to delivery appointments, status, etc. No one will answer your calls. Expect to take time off of work for said delivery, only to find that it's been postponed again after you're forced to go to the store to confirm. (You'll need to physically go to the store for this. Phones are not answered.) Expect delivery dates postponed so many times that you entirely lose trust that it'll be delivered at all. If I had been told that it was a minimum of a 7 month wait, and that confounding delivery date games would be played - not a chance would I have purchased from Ashley. If I hadn't already put SO much time into this nonsense, I'd cancel in a heartbeat. The same two chairs that I purchased were in-stock & available for immediate delivery at multiple online stores, at a lower price-point. I prefer to purchase locally when possible & as the wait was only 3mos, I figured that I could wait in order to patronize an establishment employing a local staff. Ashley, you've earned yourself a disillusioned, frustrated customer who has entirely lost trust in your company. Unfortunate to say the least. Edit: I ordered in August, the most recent delayed delivery date is sometime in March.

TERRIBLE customer service.We ordered a bedroom set that took over a year to get delivered. Anytime I called no one would answer the phone and I had to bother the sales person on their cell to get anyone to help me. Once it was delivered the delivery crew was unprofessional and rude. To make up for it I was given a giftcard that is only valid in store and does me no good because I absolutely do not want to buy furniture from them and the only items I would use it for is available online. When I went to pick up the giftcard they gave it to me then brushed me off when I tried to ask about how I was supposed to use it. Very rude and terrible customer service.

We ordered a couch and loveseat; got a rug and chair, next we got another rug, canceled order, get it right or go out of business!

I just bought my first home and have a lot of things I needed for it, so I came to Ashley’s hoping for a smooth experience. The experience has been anything but smooth, and I would not recommend using Ashley’s. I ordered a couch and bedframe in-store in early November 2021. The original delivery date was at the end of that same month. There were probably 3 or 4 delays of that original delivery date, and multiple times these delays would happen AFTER the delivery had been confirmed and “changes could no longer be accepted”. There was never an explanation as to why the delivery delays occurred, only the scheduling of a new date. I did receive the furniture in mid-December (which big picture is a small time delay compared to many of the other reviews I have seen), but the couch was delivered with the incorrect pieces - two left arm facing and no right arm facing. There was confusion on the support end when I tried to get this fixed - they entered that I had three left arm facing pieces. Finally a delivery date was scheduled for January 13th (today!) to pick up the incorrect piece and deliver the correct piece - a month after the date I received the incorrect pieces. Well, after having confirmed the new delivery via text and email and when “changes could no longer be accepted”, they contacted me today with a confirmation text for my delivery on January 15th. Again, no explanation as to why the confirmed delivery would not take place today on January 13th. January 15th doesn’t work for me, so I had to call in and have it rescheduled to January 18th. At this point it will have been almost 2 months since my originally scheduled delivery date, and over a month since I received an incorrect delivery, and I still don’t have the correct pieces that I paid a lot of money for back in early November. And based on prior experience, I have absolutely zero confidence that my delivery on January 18th will actually take place. There has been no compensation of any kind for the inconvenience (even when it comes to the $300+ delivery fee that I learned about on checkout), and I was told that the best I can do is to call in on the day before my scheduled delivery to see if it will actually happen. I will likely not shop here again, as the reliability and transparency issues are not worth the hassle AT ALL. Be careful taking your business to Ashley’s.

Will my furniture ever come? I realize there are supply chain issues, but I ordered in June of 2021 and I was told it would be 8-12 weeks for delivery. I finally got a call in November updating me that delivery was set for a December date. Then a few days before the December date I was called to be updated January 14. Just got the call that they are pushing back to February. I would have appreciated honestly at the point of sale letting me know that supply chain issues are leading to an undetermined date of delivery. If I would have known it would have been this far out for delivery that would have been a factor in my decision between Ashley and another furniture store that had a sofa in stock that was my second choice. **Update: furniture finally delivered April 2022. Was able to negotiate a discount. On the last date that I recall (maybe they called me to push back the delivery date for like the 7th time and I forgot to write it down this time??) them telling me it was to be delivered they didn't show, so I called and they ended up setting a new delivery date a couple days later. Delivery service went very smoothly. Reminder text the day before, called when they were running AHEAD of schedule, and they assembled furniture quickly.

John Burton, Sara and Maria were excellent sales persons delivery service 3 weeks out! Some employees need training on customer service. I sent 5 people to the store. Customers are your business. Thanks to the dynamic trio they received excellent care.

Nick in customer service helped me when no one else could!

They fixed our poor quality table in March but didnt return the table leaves. We just realized this and I contacted the Salem store a week ago. A woman named Era called me right back. I explained the situation, she seemed irritated. Said she'd get back to me. She never did. I have emailed her every day to no avail. They are going to get a visit from me very soon if I dont hear back.

Me and my boyfriend came in looking for ideas and pricing on some couches. We walked in and decided to just browse for a little bit, when we walked back up near the front, Bobbi was quick to gladly introduce herself and help us out with what it was exactly that we were looking for. She showed us every available item that matched the description of what we wanted. Once we decided to finalize purchases and such, she had mentioned that she was newer and needed some guidance with the paperwork. I never would've guessed that she was new if she never told us! She was very helpful and kind in leading us through our first big furniture store purchase.

This place is absolute garbage. I bought a couch from a guy named Kareem here back in early September. He didn’t tell me until after I said I wanted to buy it, that it would be twelve weeks for delivery. I gave it aome thought and decided to go through with it. I paid somewhere around 3500 for the set. Shortly before thanksgiving, I get a phone call informing me that my couch and recliner will be delivered on Christmas Eve. I ask them if there is any other date available because I am not going to be home On Christmas Eve. They give me one other date that is the following week which I will still be out of town and then tell me there are no other dates until late January. So I agree to Christmas Eve delivery date and the phone call ends and I change my travel arrangements around so that I can be home for the delivery. Now I am sitting here in my empty living room on Christmas Eve after getting off the phone with customer support. It turns out that at some point, my delivery date was pushed all the way out to April 4th. The customer service agent who helped me was helpful, but obviously, I am beyond upset at this point so I canceled the order. It would’ve taken another 24-48’hours just to get an answer back from their team on if and how they could make this right. Do. Not go here, the furniture overpriced, the customer service stinks, and apparently they have no issue charging you $3k+ And then making you wait 7 months for your delivery: what a joke.

Not happy and will never do business with these people again. Still battling with Ashley homestore. Purchased a chair and then asked for a refund because they kept changing delivery window ..delivery was too far out. They sent me a check for my refund I deposited it and it bounced. Have been in contact with the store for several days they have been trying to contact headquarters to refund my money. Funny while paying cash they were very anxious to take my money but trying to get it back as a nightmare. BEWARE

Went in last week and spoke with Tyson. He was great but the piece I wanted was out of stock and he didn’t know when it was coming back. Inventory was being done in the outlet so he told me to come back Wednesday. (Today) Tried going into the outlet, sign on door says customers can’t be unattended in outlet and to see sales associate. Mind you, it’s pouring down rain.. we walk down to the front entrance and I let the lady know in the front we would like to look around. She said no, that the outlet closed and there is nothing but lamps in there anyway. I told her I could see through the windows and could see a large array of artwork, couches and chairs. I asked when it reopened and she turned and started talking to a coworker instead of answering. If the outlet has different hours than the regular store, please update! Put a sign on the door with correct hours. Train your staff to be polite. Such a weird experience with her and left a bad taste in my mouth.

Ordered two recliners from this store was told it would take 12 weeks to get done. Now 5 months later and multiple times my recliners have been delayed and I still don't have them. Was told that I'll be receiving them Jan. 23rd which I have zero confidence I'll get. Hope they reimburse me for their screw up. 7 months now and still haven't received my recliners. Today I will be cancelling my orders.

In mid-October 2021, we found a lovely dining table set at Ashley HomeStore. Our saleswoman, also Ashley, started out friendly, but quickly gave us the runaround. She told us that we PROBABLY would not have the table by Thanksgiving, but we'd DEFINITELY have it by Christmas. Fast forward a couple weeks, and we noticed that the sales receipt actually says 12-18 weeks, rather than the 6-8 that she mentioned verbally. We wrote it off as a mistake and kept waiting. On December 12th, I tried to email Ashley directly, but her email bounced. I then tried to call the store, but sat on hold for nearly 20 minutes with no answer before hanging up. The next day, we went to the store and asked to speak to Ashley. A sales rep messaged her for us, and let us know that "they" would be back in five minutes. I assume "they" is Ashley and her boyfriend, who also works at the store. After 10 minutes of waiting, the sales rep told us that we could speak to customer service directly. Long story short, we found out that the table was going to arrive by late February at the earliest. The dates that she'd told us were completely incorrect. Luckily, we were able to cancel and get a full refund due to satisfaction. In addition, after ordering the table, I had Ashley get us a quote for a Stanton couch. We already had a three-piece set that we'd purchased elsewhere, and needed some new pieces for the new house. She verbally told us that they not only price match, but that if we ordered by the end of October, we'd also get 30% off thanks to the sale they were running. Her price seemed high, even with the supposed 30% off, so we got a quote from the furniture store we bought our couch at originally. Their non-discounted price was lower than Ashley's discounted price. We brought the quote back to Ashley for price matching, at which point she said she could EITHER price match OR give us the 30% off--NOT what she told us in the first place. We were pretty done working with her by this point, so I told her we were going to go elsewhere. She offered another $100 off the price match, but I had no desire to work with her anymore, not even to save $100. Instead, we ordered the couch from the original furniture store. We'd rather pay an extra $200 for the furniture store to drive 50 miles to deliver our couch than ever work with Ashley again. Perhaps if she'd spent less time hanging all over her boyfriend, she would have been a better saleswoman. Very disappointed all around. I understand delays in delivery, and I'm not even mad about that. I'm mad at the fact that Ashley (the saleswoman) verbally lied to us or misled us, or both. I'm mad that the store is impossible to get ahold of. I'm mad that the other employees at the store seemed lazy and reluctant to talk to customers during each of the five or six times we were there, and clearly don't care about their customers at all. These other reviews are pretty telling and I sure wish I'd taken a look a these before we wandered in. This was literally the worst experience I've ever had shopping anywhere. We will absolutely never shop from this store again.

Second go round buying a lot of furniture here - first time I said I’d never do it again as after initial sales experience (which was good) communication ended, furniture arrived missing pieces and communication was terrible … seemed rather like hey now that we have your money we don’t really care that your missing your bed slats or that the furniture doesn’t assemble correctly - fast forward three years later and again needing tens of thousands of dollars worth of furniture and couldn’t fine what we wanted - went back to Ashley and again great sales people and now that they have charged by credit card 13 grand no one answers the phone, the furniture has not arrived on it’s various anticipated ship dates- got a credit hold out on my account even though I paid in full at time of purchase no one cared - I had to waste three hours of my day to go down to store and get them to fix their system - absolutely the only way to communicate is to go to store in person - none of the ohone numbers lead to anyone who can help and they all tell me to go back to the store of purchase for any info - to date six weeks later I have gotten one love seat and one chair minus its ottoman and a bed - all the rest of the furniture in limbo land - missed first ship dates second and third - no one told me I just found out when it didn’t ship and I went to the store to find out why - buying furniture from Ashley is a full time job apparently. And once they’ve sold it they really are very blasé fair about when it ships or how much of your time it takes to glean updates from them. That being said as soon as I have a spare moment I will be heading on down to the store of purchase to cancel the remaining 8 grand of furniture that has not shipped - because even if Ashley doesn’t care that they have had my money for heading towards two months and can’t get their communication together I do care.

If your after a piece of furniture you want today a showroom style store is not for you, but if your not in a hurry and can wait, the staff are friendly and they have a lot of furniture to choose from.

Wanting to replace my entire living room with new furniture, I decided to go to Ashley's thinking it had well-made furniture. When being helped by the salesman, I told him that I needed a sofa, love seat, and oversized chair that would last and not break down. I was looking for leather. I was pointed to a product that I purchased and was told that it would last forever because it had springs in the cushions, and they wouldn't break down. This was important to me, as I have a back issue and to him this. When they finally delivered my furniture, there was a large scrape on the back of my oversized chairs that they tried to cover up. I requested it either be exchanged or fixed. it took almost 9 months, and it wasn't until I called to find they sent the new fabric to the wrong address. When I finally received the leather to the chair and the tech came out to fix the chair, I asked him about my sofa and loveseat; the cushions were already breaking down less than 6 months after ordering (not received, ordered). the tech informed me that there are no springs in the cushions. I called and spoke to the customer service manager, and they were to send someone out. the tech came out to look at my coffee table that was bubbling and to look at the cushions. After waiting several months of not hearing anything, I went into the store and spoke with the manager. Evidently, the store had been part of a franchise and they broke apart. they had no information on anything. they said they didn't take any of the paperwork with the separation. The manager told me he would call me back at the end of the week... He promised!! I laughed at that because I knew that he was just blowing smoke. it has now been almost 3 weeks and I am still waiting for that promised call. I called corporate and they said they can't get into my information because the Salem store has it locked. They are referring me to the upper management and from there I don't know what will happen. Everyone keeps saying that it's been over 12 months, but what they don't see is that I didn't receive my furniture until months later and I have called several times to get the repairs. No one is taking responsibility for their poor products.

Nice selection and a great sale. Spent more than I planed on, but I also got a great deal!

Ashley's online customer service is the worst!!! It took approximately six months and more then one delivery to receive a bedroom set. The bed was damaged. On another order, One of two chair tables was damaged. The furniture is low quality. The dresser came approximately two months later and was badly damaged. Sent back and then I canceled because they wanted another six months before delivery again. They still cannot get the billing correct or finalized. I would NOT buy anything from Ashley's again. It has been a nightmare from the start and is still going on.. The worst retailers ever!!!

I ordered a couch on October 2nd. I came in to the store to check on the status of my couch after no emails or calls informing me the couch was ready for pick up. To my surprise it is now Dec 3rd and the individual at the customer service desk tells me that the manager Tom is no longer working there and that the authorization for my order didn’t go through. So my couch was never ordered and I wasn’t even informed of it. Here I am with no couch prior to the holidays. I was offered to make a reorder and reactive my account with synchrony. Didn’t even get offered a discount so I can re-order. Time to find my receipt to see if I had made a cash down payment or not. Very disappointed. I was very happy with the sales team as I have purchased with Ashley’s before. Over 7K.

Worst experience of my life. I placed an order two weeks ago and was given today as a delivery date. Window was 11:30-3:15. I get that deliveries can have issues or get delayed. THE PROBLEM. I had a rep constantly call me updating me on the delayed times. Then a call around 7:30 saying it’s 19 min away. It is now 8:52 and my update now says 9:30 and it shows the driver heading north towards Washington and I’m in Salem. If you are not able to deliver just say it. Don’t lie to me multiple times.

I consider myself a level headed person… But, I cannot even tell you how ridiculous it is to spend even $1 in this store. I have Never written a bad review about anything, but, if I can prevent One person from the unbelievable experience I would be in if you could actually talk to Anyone other than a computer… even if you could call to Make a purchase ( evidently that’s not even a priority, so they don’t answer at that number either..) for their oversight of the inspection of my seriously damaged bed,and sectional.. We spent over $4200 in the store. There’s no response to that claim of inspected upon shipping or the damage to my walls. I digress. Don’t Purchase Anything! Just, Don’t. Goto lazyboy. Maybe Now, you’d like to consider contacting me? Or shall I post pictures?

I had a very uncomfortable and unbelievable experience at this location. While finalizing my purchase, I was standing next to two very kind Hispanic woman whom were being assisted by the front desk lady named Era. As there was a slight language barrier and the customers were confused as to what was being told to them, Era did not have patience in assisting them instead she was being extremely rude and disrespectful. The ladies expressed and they would no longer like to work with her and asked if they may be helped by her manager and Era had told them “she has thousands of emails and phone calls everyday, so I’ll be the one helping you”. The ladies ended up walking out, and I would have to if my items had not been finalized. Eras actions she chose to display to these two ladies is beyond me. If Era does not have the patience to work through a language barrier, perhaps she should find employment outside of Salem where majority of the population is of Spanish speaking descent. I would encourage HR to handle Era and this matter promptly to ensure nothing like this happens again.

Do not go here. Bought a 1,600 bedroom set, they messed up our delivery date and we had to wait for another week for our bed and dresser (nightstands on back order) finally got the bed and it was damaged… took a month to even get someone to schedule a repair to be done on the bed. Nightstands became in stock, had a delivery date set up, took off work, no one showed no one called nothing, went to the store and there was nothing they could do. They made another delivery appt for today, they showed up but the delivery guys was very much in a rush, they set them in our room not even putting the legs on them which we paid for set up so that should have been done, upon them leaving I noticed a scuff on the corner of the new nightstand and what do ya know, a big chunk of paint out of my door trim in my brand new apartment. This place is a joke.

I understand their is a 3-6 month wait for furniture pretty much anywhere right now, but I ordered my furniture months ago and and was trying to call Ashley's to see if there was any update on when my furniture would get here. Nobody in this store can answer the phone. I have called several times a day at different times for the last week and they will not answer the phone. It's EXTREAMLY frustrating when you spend thousands of dollars on furniture and they can't even bother to pick up the phone... will not be doing business with this company ever again.

Almost 4 months now and I still have not received anything, I also do not receive any calls or communication with updates and when I try to call I can’t get thru to anyone , I have to drive to the store and go in to talk with someone. Every time I get a delivery date it’s a no show and then I have to try and contact someone.. this has happened 3 times now!!! Also found out the couch I bought was delivered to the store then put back on a truck and sent to Tacoma where their warehouse is but still nobody can give me real answers. Please communicate with customers that have been waiting for extended amounts of time.

I know I'm not the only one dealing with the horrible change that came with corporate taking over. To start off, they phone tree does not work. Also, the phone number on Google has not been updated. I bought this couch the week before labor day and was told there would be an extended wait time to receive the couch of 12 weeks. We figured although it is a long wait, we really like the couch, so we will wait. At the end of the 12 weeks, I called to get a status, was told it would be in until end of September, so again I called at the end of September, was then told not until end of October beginning of November. I just attempted to call Ashley's, getting transferred to the corporate customer service rep, who put me on hold for so long, I got automatically sent to this phone tree that doesn't lead you to an actual person or it sends me to Kelly's furniture. So I had to hang up, recall to FINALLY get ahold of someone in the actual store in town, to be told that my couch had not arrived and now I need to wait until the New Year. I'm not only upset, I am seriously shocked at this entire experience. I am canceling my order, and will never purchase from Ashley's again.

UPDATE….. Now being told February for my couch so I canceled my order. My sons bed is supposed to be delivered to the store the 18th of December and will be delivered by the 28th but no call to schedule that delivery yet. Was also told one week we were just waiting on the rails and that everything else was there and would be at the store on the 8th I called the 10th and was told they were waiting on the head board. I don’t think they even know and are just trying to say whatever to make you somewhat happy. Plenty of other places have stuff in stock for purchase and take home that day. Do some research and calling don’t go to Ashley’s!!! I’ve been waiting over 3 months for furniture that I’ve ordered. When I ordered I was told 12 weeks max. I was called and told I would have it the end of September beginning of October.. by mid October I called to see when I’d be getting a delivery date and they said oh it’s now middle of November and that they only had 1 piece. I’ve been trying to call them for over a week and no one answers the phone. I really would just like to cancel my order and get my money back.

I was told, I had nothing to worry about, sales lady "Maria" physically sees my sofa in the system and, it'll be here in a few weeks, right on time for delivery ...we'll after a # of calls, emails, no response from "Maria" I finally speak to someone, I'm told it's on back order, and I have to go in to store for a refund. I purchased this sofa not just because, I liked it, but because, I didn't have to wait 8-12 weeks. Customer service here is awful! Go somewhere else, save yourself a mini heart attack.

My wife and I spent several thousand dollars here 2 weeks ago, I must say, their customer service department is either closed, or they don't give 2 links about you once the transaction is complete. Call me back and fix the lemon you sold me

I just spent 20 minutes without a single employee acknowledgement. I'll pay more anywhere else that has a clue about customer service.

Tyson and Ashley were so helpful!!

Great selection of furniture, great prices and great service.

Takes forever to get delivery of your purchase so keep that in mind.

To bad NO one but 1 worker was masked. The lady who was, was very kind and helpful. There is good quality furniture.. over priced. There is a 3-6 month wait

Ashley from Ashley Furniture in Salem was a tremendous help. She quickly located the couch my wife and I were looking for and was great to work with. She made our first couch buying experience flawless. We will definitely be back to do business with Ashley and will be sending friends her way as well.

Go find John or Maria because they will take care of you. The other staff staff is amazing too.

My wife and I have had a wonderful experience shopping at Ashley HomeStore in Salem. Our salesperson Karim has been outstanding with his service and subsequent follow up with us at every step of the process. Karim is honest, transparent, and incredibly patient; he is a pleasure to work with. We highly recommend Ashley HomeStore and if you’re in the market for a new couch or mattress, ask for Karim when you get there!

Mathew Whiteman was awesome! He was the best he sold me and my girlfriend a whole bunch of furniture and was wonderful to deal with. Give the man a raise

Extremely helpful staff and great furniture!

Worked with Jennifer S. to find and get a couch ordered. They have so many to choose from, but she made the experience not so overwhelming. Couch was delivered efficiently and I'll be going back for more furniture. 10/10 experience.

John B was a wonderful help, he made our experience worthwhile! Thank you for your time and help. God bless!

Exceptional is how I would explain my experience.I came in to purchase beds for my children and a dining room set. The selection of furniture was amazing, from budget friendly to high end. John B , made the process easy and helped tailor the furniture to what worked for my family! I absolutely love my purchase and great deal, If you go here make sure to find John!! He’s great, his attitude was uplifting, friendly and professional. John you are the best, but my furniture is even better!!

John B. provided great, practical, information about furniture that would suit the needs of my family and the size of the living space. Thank you.

We had to wait a bit for our recliner to get back in stock but it is perfect. Excellent delivery by Rodger and team mate. He was so helpful and kind. Good job hiring excellent employees!!!

Era in customer service is the nicest and most helpful person I have ever met. She made sure I was taken care of and answered all my questions. Couldn’t ask for a nicer person.

Rude service super high prices

Necole Huerta was extremely helpful and knowledgeable. I highly recommend others to use her!!