Ashley Store | Springfield, OR 97477

Ashley had a bit of a snag on delivery. However they understood that I could not wait and gave me a very prompt refund. Good customer service

Very horrible company. Their customer service is very bad the Delivery Driver was very Inappropriate with me did not take the package away did not take the garbage away. Did not have me sign anything then The delivery driver Text me inappropriate things this is not OK at all

I have not yet gotten my money back and never received the couch it’s been 2 months

Order are furniture on September 5. Got the first delivery with 2 broken dresser. Finally after over a month got 1 replacement dresser but still waiting on are 2nd. Freakn ridiculous

The delivery date was a tremendous problem for me because I was promising, and then they didn’t materialize, but finally the woman I spoke with customer service was delightful and started updating me and that relieved me to no end. The delivery man was superior. He was conscious of my other things so that he didn’t break anything. He advised me not to put the sofa in front of the heater. He was an ad to your company. Give him a Forrester the thing I was customers if you change delivery times it was very upsetting.

The sales process was great. The sales person was very friendly and helpful. The delivery was a different story. They were very abrupt. Didn't offer to remove their shoes even though we have light carpet. They left the new recliner in the middle of the room and I had to move it myself. I'm 70 years old with back problems. They didn't show me how to use the new remote controls either. All together the delivery sucked but the sales team at the store was great. I hope Ashley chooses to stop using this delivery company.

Ordering was easy but the delivery of the furniture was a disaster. I had locked in delivery dates that were never kept and the help received from the store was just as bad. No one from the store to the warehouse understands anything about scheduling or deliveries. Three weeks later i had to send my own trucking company to their warehouse and have the furniture delivered at my expense. No apologies or discount. I will never buy from them again.

Madison was so wonderful and helpful. She knows her product and is so patient. Thanks so much!

Madison was very helpful from the time I called and asked questions to when I went into the store to look at the furniture. She answered all my questions and made it a very quick and painless transaction!

I was supposed to get a call from Jennifer regarding a sectional I was told they can price match as long as I found the exact item online an online merchant. I did my research and found a much cheaper price for the sectional my finance and I picked out and when we went to go pay I was told he had to talk to his manager and make sure it was okay, he came back and told me they couldn’t do that after putting the whole deal/numbers together. I think it’s extremely frustrating I was told misinformation and got my time wasted because the salesman I was working with told me misinformation & the manager couldn’t even have the decency to follow up with the issue!! I’ve worked in car sales and retail & I’m sorry but if you tell your customer wrongful information you better be ready to honor what you told them. I’ll be filing a complaint with cooperate.

Update- A month after our cancellation, and communications about being refunded, and Ashley never refunded our money to us! We had to file a dispute with our credit card company to finally get a refund. Absolutely ridiculous. Don’t do business here!! The associate that helped us at the store was very kind and helpful, but our overall experience has been awful. We ended up cancelling our entire order today. We ordered a mattress, box spring, and frame over 3 weeks ago (Sept 1). It was supposed to be delivered on the 17th, but they called on the 14th to tell us they won’t be here as scheduled, and couldn’t give us a date for when they’d be able to reschedule. We called today (the 23rd), because we haven’t received any type of communication, and they still couldn’t give us a delivery date, so we decided to cancel the order. We went to a locally owned mattress store today, paid $500 less for the same brand mattress, and are getting our items delivered tomorrow. We will never shop here again.

Beyond poor experience

I hate to rate this place so poorly, but after two unpleasant delivery experiences, I’m seeing a pattern. The first one, the folks didn’t even attempt to bring the sofa inside, claiming it wouldn’t fit through the door (again, they didn’t try). Then, after ordering a different couch, I paid for the upgraded delivery, which included installation and trash removal. I got neither- there was trash left behind in the front yard and the couch was not connected at the base. My partner discovered that when he nearly fell through the gap. It’s unfair to pay extra for services that I didn’t even get. * Edited in October After months of trying to get customer service to reply to me and refund me for poor delivery services, I finally got BBB involved and eventually got the refund. I think the delivery service is separate from Ashley, hence the higher rating, but customer service in the whole thing was still pretty subpar.

I bought a lot of furniture from Ashley and purchased the warranty. I had warranty issues and the warranty company refused to cover it. I called the store and was assured they would take care of it. I was told a manager would call me back and handle it. 2 different times. I’ve yet to receive a call. They do not back their product or stand up for the warranties they sell. I’ll be filing with the BBB and reviewing elsewhere too

What a nightmare. The sofa has a gap in the middle you can see through to the wall and the floor. It is a big glaring defect you can see from across the house, yet they are refusing to do anything about it because one very unprofessional technician couldn’t fix it and decided to state it not defective. $2000 sofa that looks like a piece of knockoff garbage compared to the one in the showroom

Waited 20 min for help, nobody around to answer questions.

Whatever company Ashley's uses for their delivery services is dragging their online business into the mud. We've waited over 2 weeks for a set of couches to arrive. The first time they tried to deliver, their young kid drivers, who spoke no English, (besides the point) crashed into a tree a few houses down the street, causing damage to their box truck. They made a complaint about the road being too narrow, but drove directly past our house anyway. When they were supposed to show up a few days later to redeliver the couches, nobody called, and nobody showed up. So after another 5 days of waiting with an empty living room, they're finally supposed to arrive again. We had requested that they call us when they are on the way to our place, because we both work 15+ minutes from home. Around 10am, my SO gets a call, that they are AT the house, and will only wait 15 minutes before moving on. My SO then immediately leaves work and gets home as soon as she can. (around 17 minutes) The delivery truck was in fact still there, but when she got out of her car, the guy in the truck leaned out and said, "more than 15 minutes!" and then drove off. What a POS. After they left, my SO went to pick up our 6 year old from school, as she had been vomiting for the last hour. After talking with one of the "customer service" representatives from India, or wherever they outsource to, she was told that the truck would attempt to swing back by at the end of their route. After picking up our daughter, on her way back to the house, (not even 20 minutes) she passed the same work truck, again leaving our street, only this time, there was no call. No text. Nothing. After that, they missed ANOTHER delivery day, and have since caused damage to one of the couches, forcing yet ANOTHER delay. It's been over 2 weeks, and we've already started paying for these couches, that we haven't even got to see yet. If you are thinking about using Ashley's online website for ANYTHING, I urge you to look elsewhere, as no one near you will tell you anything straight, and their outsourced customer service line can only tell you that they're soooo sorry for the inconvenience. It's shameful they are allowed to operate like this. Edit because, well, they're still incompetent: SO was told this morning that she would get a call in the next 48 hours regarding ANOTHER reschedule. Not even 4 hours later, she gets a notification that the couches were delivered. The Indian tech "support" said the delivery company had come to deliver the couches, but left because no one was home. This time, they didn't even give the courtesy of a "we're here" phone call. This company is a JOKE! Do not use Ashley's online delivery service, as the people responsible for getting your furniture to you do not even have half of a brain. MORE THAN 2 WEEKS WITH AN EMPTY LIVING ROOM, AND NO END IN SIGHT TO THIS BS.

If anyone's headed to Ashley's for any furniture, don't risk the 3rd party deliverance. Sad to say all the days we witnessed them break it upon both deliveries. Ouch....$1600 for a damaged brand new only bed frame ,and spring? Never again anyone. Please do yourselves this favor too. I'll be nice and day 3rd party sales for a reason... Same furniture ,only takes longer to get to you, and is not broken? Nor cost near as much $$$(Half Cost)... Hmmmm lol 3rd party since I was a kid at Furniture Outlet in Valparaiso, IN of my grandparents incase yal think this makes no sense as to why I know this information, but.... Good Luck Everyone Here.....

Friendly store service and very helpful. This was a birthday surprise for my wife…Wrong couch was delivered, with a sharpie mark on it. Customer service was not helpful and with multiple attempts/ translators could not understand them. After a month we were supposed to get the correct couch, instead they came and picked up the couch and did not end up delivering anything to us. So we are out 3k and have no couch to show for it. Can’t get any answers from anyone and they have never given us any documentation for a paper trail. I do not recommend and will never purchase from Ashley again.

We just moved to Oregon and we were in need of several couches, rugs, and a new bed. Madison was SO helpful, knowledgable, and gave us great insight which ultimately led us to picking wonderful pieces of furniture that we are so happy about. Madison made the entire process smooth, easy, and comfortable. We highly recommend using her expertise if you visit the Ashley Home Store in Eugene. Thank you Madison!

Really friendly and helpful salesperson. Got exactly what I needed

Was greated when fist entered the door, very pleasant. He asked what I was looking for, took me to the recliners, he was very helpful, restful and knowledgeable. Did not try to sell me something I did not want.that was a BIG pluse. I would come back to shop in the future. And will recommend your store to friends. Thank you for a pleasant experience.

Nice selection but their warehouse is in Portland so if your at work and miss your delivery, your screwed.

Walking into a home store or anywhere one assumes commission is part of an employee's pay package, means a small degree of anxiety, and hoping not to be harassed while wandering a store. This is the first place my husband and I have ever been, where - though we're sure it's also based on commission - it didn't feel so. We were kindly and warmly greeting with a bright smile, introductions and a handshake and left to our own devices to meander the well laid-out furnishings as we sought the perfect pair of lamps. Bailey was fantastic and easily located once we were ready, and our lamps came 2 days after we left, via FedEx right to our door, despite being quoted a week later. We could NOT be more pleased with the service excellence from this store.

Bailey had helped us out for the past couple times that we have come in and she was very helpful and polite and Ashley home store has some good stuff, would recommend for some nice furniture.

They did amazing with everything made the process a breeze Taylor took great care of us!!!

Excellently

Low pressure but just enough to be helpful.

We has a great experience 😀 we even purchased some couches

The young woman who helped us was very knowledgeable about what her store had to offer in twin beds and mattresses. We were able to find what we wanted and make arrangements for delivery without delay. Very satisfied.

Jesse was very polite and helpful. Found a sofa that met our needs and budget.

Lots of options and the salesperson was friendly and knowledgeable and not pushy. We found what we wanted and it was a good price too.

The people on the store side are absolutely worth a five star rating. The delivery is why Ashley’s will be receiving a one star review. Your delivery system estimator is the worst system I have ever seen. Your four hour window is more like an 8 hour time obligation. If you are not retired make sure you can waste an entire day waiting for your furniture. If you need to call the store good luck, they appear to be unable to answer their phone.

Great In store experience!! Shipping was frustrating, expensive to do then they delayed our delivery day of to a new date.

The salesman, Nico, was most informative and helpful. I had shopped around for the right sectional and right price for the last few weeks. Ashley by far at the best price, selection and sales person. There was a special price on line and they matched it without a hassle. My friends that went with me said they will be going back soon to purchase a sectional as well.

Upon arrival I was immediately greeted by Jesse. He was warm and very approachable. I was unsure as to whether I would commit but he gave me a wide range of options. He took his time, answered all my questions, and listened to what I was looking for. He made the “couch searching” experience a lot more pleasant than I would have expected. He’s a natural! Thank you, Jesse!

Bailey (I believe was her name) was absolutely wonderful. I bought a new bed and recliner. Very impressed with her service!

Friendly knowledgeable young lady made my shopping a easy fun day

The purchase was so smooth and Madison was great to deal with. I would most definitely recommend and go back again

Madison was the best saleswoman

Miss Madison was absolutely fantastic. She was very patient and professional. She is also extremely knowledgeable. We will definitely be dealing with her for all of our home furnishing needs.

Great sales rep. Had what I wanted in stock, which is rare for furniture!

I had a good idea of what I wanted and the Salesman had a good idea of what to show me and a sale was made. Plus two other sets of chairs to boot.

Was very good they had exactly what I was looking for also at a very reasonable price. The service was excellent no push to buy but very informative. Will shop there in the future.

I bought on 09/03/24 Nextgen Gray Durapella Power Reclining Console Loveseat and sofa, delivery was made 12/03/24, center console Loveseat came with several defects, the same day I made the claim since they offer a maximum of 24 hours to submit the claim, Technician came 03/14/23, short story, Complete assembly on the right side had to be completely replaced Parts had to be ordered and will take no less than two weeks to arrive and then schedule an appointment, I was upset I called to complain and customer service decided to exchange the whole piece Saturday 03/16/24, truck arrived as scheduled on 03/16 but without the furniture the two drivers said they came to inspect the furniture,I said really? got upset one more time , called again no option to return the collection or grab the credit for another option, they scheduled another exchange date for 03/28 or 03/29, practically two more weeks of waiting, which I continued fighting and they agreed to deliver on 03/23, the excuses given were all absurd lies without any basis, next time I will spend my 3.5K somewhere else

Expensive furniture that's made cheaply and breaks easily. Got a couch that lost a spring and both footrest release handles broke that were made of cheap plastic and we spent the extra money to get the extended warranty. They have yet to do anything about our open claim for several months now. Warranty is a scam and has a lot of terrible reviews on Google. Search protectall by gbs to find them. Had to buy new heavier duty handles out of pocket just to use the footrests again since the warranty is taking forever

We thankfully did not have too bad of an experience here, compared to some of the reviews I am seeing. When we first walked in, we were greeted, then left alone for a while. Which was great. We sort of had an idea of what we wanted. We were looking for bar stools, and a dining table. When we did need help, we had a wonderful sales woman. We looked at several tables before deciding on one. Which worked in our favor because the bar stool we liked that was on sale for $25 was a match for our table. It ended up being the only one for that price, but hey, beggars can't be choosers in this situation. We just randomly found it on their show room floor for sale. We really love our bar stools, and table.They are very comfortable. My only complaint would be, they could not deliver when we wanted the furniture. It took probably 2 weeks. I wanted the table for Christmas dinner, so no such luck. It showed up 2 days later. I was a little nervous after reading reviews about the delivery on how my table would be put together. It went smooth. I hope if we end up purchasing furniture from here again it goes this smooth. I didn't see couches we liked, of course we do not need one. I love my feather sectional from Rifes.

So I spent $2,000 on some chairs. They were supposed to be delivered today. Never showed up so I looked up the Tracking , it was delivered to someone in TX !!! I live in Oregon. So upsetting just to hear I'm sorry for your inconvenience. It's $2000 I didn't buy it for some strange dude in Texas. Funny thing is they signed for it. Our names are way different. I was going to purchase a matching couch but I guess I'll be doing shopping somewhere else. They tell you to email them like they plan on helping you out. Nope I sent two emails never got a response

Very nice store. The gentlemen who helped us wasn't pushy an answered our questions. He got us a discount and all was done quickly. Thanks Nicholas!

Ryan helped me out! Super friendly and knowledgeable! Had no idea what I was looking for when I came in but he helped me narrow it down and find the PERFECT loveseat for my space!! Super awesome guy

The service is great and they had lots of smiles I would recommend this store to anybody

Great staff! Super helpful

Customer service was fantastic. I especially enjoyed Madison. She was one of the sales rep that helped me with the process of getting my brand new couch. I hope to get a lot of enjoyment out of my brand new couch. I can’t wait. I also want to give a shout out to Ryan, and Miko, who made me feel very welcome as well. The atmosphere at Ashley store was really inviting and very welcoming. The staff made me feel very welcomed..

Had a bad experience with Ashley’s delivery people the store manager made it right by making sure I was happy with what I ordered and made sure that I wouldn’t have that experience again Ashley’s went above and beyond to make sure I was taken care of

Almost 30 years ago we bought our living room furniture from Ashley. We were very pleased with the service and quality at the time, and still have and enjoy that set. Now we found we needed to replace our sofa and love seat in our family room. Remembering our experience, we went to the Springfield Ashley's and found exactly what we were looking for. Again, the price was incredible. And the customer service provided by Ryan and his associate Chris friendly, informative, and professional. We're so happy we returned, and are looking forward to the delivery of our new furniture. Thank you Ashley!

We purchased a sofa and recliner 2/7/24. Our sales associate (Jesse B.) was just awesome. His knowledge and friendliness were especially appreciated. We will be back this spring for a few other things. Highly recommend.

Bought sleeper sofa and new Tempur-pedic mattress. Jesse was our salesperson. He was laid back and friendly. We went in for only a sleeper sofa but because of the great deal they had with mattresses and Jesse's knowledge of the products we ended up with a great bundle! If you go into Ashley's, check out the deals and ask for Jesse.

(Translated by Google) Very good service, the friendliness of the staff is excellent. (Original) Muy buen servicio, la amabilidad del personal es excelente.

Our saleswoman was awesome! She was kind, courteous and knew what she was doing. I also called the next day and the gentleman who spoke to me answered all my questions and was kind, courteous and knowledgeable, also. Great experience! Can't wait for our furniture! We have our furniture now. Great delivery and love it all! Will be ordering again from Ashley!

Go see Ryan, he’s the best!!

Great quality furniture at reasonable prices. Knowledgeable, friendly and helpful employees. Love this store!

Doesn't exist here

They won’t take returns!!! Every other furniture store in town would allow me to return something within a week of buying it, but not Ashley. I will never shop here again and do not recommend it.

My husband and I ordered a bed on December 31st, due to the information provided by the sales person, Ashley’s does not do courtesy calls before delivering and obviously someone needs to be home, so we had to schedule our delivery for January 13th as it was the first day we could guarantee someone would be home all day. Due to the unfortunate weather circumstances our delivery was pushed back to the 18th, hen cancelled and scheduled for 19th, then either the 20th or the 21st, and we finally received it today, January 21st. When the we unwrapped the bed, one entire end is completely soaked. Ashley’s warranty is voided if there are any stains to the mattress, so we called to talk to someone and let them know, the woman sent us a claim form and then hung up on us when we were clarifying how to complete the form. This company is full of unprofessional and unorganized people, and I would not buy from them if I were you.

I bought an armchair on Black Friday, 2023 & it's been very challenging to receive a delivery date plus get any correct info at all! The store appears to rarely pick up their business phone and when they do pick up, someone will politely & irritatingly tell you that they don't know anything. I was given an incorrect delivery time when i called last week. Today is ice storm day & I called the store out of concern because I wanted to reschedule. Turns out they rescheduled for the 20th without informing me. I am very stressed out with this disorganized company :(

Really nice guy gave me all of the details

Jessie was helpful and showed us what we wanted to see. I think you need a better way to explain delivery, discounts and extended warranty.

We were very pleased initially with Jesse. He gave us a discount of $60 on our purchase, only to realize after leaving that we didn't get the discount. I will be calling about it.

Prompt service. Salesperson knew exactly what I was looking for and made sure the dimensions of the sofa were perfect for me. Friendly and professional. I would recommend Ashley's to anyone looking for good quality furniture at a good price.

I purchased a sectional couch here with an additional warranty to cover any issues with the fabric. Less than 6 months in, the seams in one of the sections is completely separating. Obviously it’s a flaw because it’s not happening in the other pieces and it’s not like we sit on that one more. Regardless, the warrant apparently doesn’t cover defects. Not sure what it does cover but you would think that would be covered.

Found a treasure of extremely affordable bar stools, and Jesse was very helpful. We will return for future furniture purchases.

Very knowledgeable salesperson. He helped us in’s just the right recliner and mattress for our needs

helpful staff

This time Ashley Furniture was wonderful to deal with. Jessie was super nice, he greeted us at the door and just let us look around without hovering. He answered questions and assisted with our sectional purchase. Great staff and excellent service!

Chris is awesome. Very helpful & right on it!

Christopher was so friendly and helpful! Gave us several options, within our budget. He honored the price on mattress, and delivery fee. Honest, not pushy and nice. Thanks Chris 😊

I recently went to this store to buy a loveseat. I worked with a nice sales associate who helped me find the love seat I needed, I purchased it, scheduled a delivery date and was on my way. What was delivered to me was not a love seat it was a sofa and wouldn't fit in the small space that I needed it to. I contacted customer service and they said the receipt says sofa not love seat and since I signed it they wouldn't take it back. The sofa was on sale for the same price as the loveseat and the only word that was different on the receipt was sofa. I think the associate accidentally rang me up for the wrong thing because everything looked exactly the same. I believe it was an honest mistake on the associated end but they absolutely refuse to exchange it or let me return it. They are completely unwilling to work with me on this at all. Ridiculous.

Called for service on couch a month ago. Haven't heard 1 word. Called several times asking to schedule an appointment for service, same song each time "they'll call you within 3 business days ". Finally just ordered the parts from Amazon and fixed it ourselves.

Salesman very nice and knowledgeable.

This is the worst experience I've ever had. Pushy salespeople, over selling what the warranty covers, run around when trying to put in a claim only to be told three weeks later the thing I claimed isn't covered. Why not say that in the first place? And why are your cheap hardware pieces BREAKING IN HALF not covered? Trash furniture that breaks after about a year and you will get told it doesn't count under the warranty. Not worth the savings.

Furniture falls apart after 1.5 years of mild use. Warranty department is impossible to deal with. I will NEVER spend another cent with Ashley it's all cheaply made JUNK

Customer service goes out the window once you place an order for furniture. Ashley charges $300.00 for what they call (white glove) delivery. Delivery was late with no advanced notice, delivery workers dropped the couch in the middle of the room. I had to ask them three time to get it placed correctly. There wasn't any pride or care taken in the delivery. A battery pack for the couch arrived a few days later. I was told during the purchase and also received an additional phone call the next day that someone would be out to install the battery pack. Five days later I call the store to find out when the battery install will happen. I was told by the floor manager this is something they don't do. He blamed the sale's person stating that she was new and didn't know they don't install battery packs. That isn't my problem, that's on the store to train their employees. I had two employees assure me that the battery pack would be installed once I received the battery. White Glove service my ____!In order to speak with someone on the phone you have to go through a phone system with a virtual assistance that is useless. If you ask to "speak to store" you may get a live person on the other end. Salem OR

They took the time to show me all I wanted to choose from. Chris P was very helpful and wonderful!

After dealing with Ashley for a couple of years. I will never do any buisness with them again.

Beautiful furniture selection with easy in house financing. Delivery for a fee and they do not remove old furniture.

Ryan was totally patient and also attentive to my choices of choosing pieces that I wanted . Great experience at Ashley's!

Very great good working people! and nice furniture prices.

Thomas was a great help.

I just received my item and I'm so happy with my purchase! The service I got here at Ashley was exceptional. Isaiah was quite patient and kindly helped me find the best match for a nice sectional. Definitely recommend this location ⭐️⭐️⭐️⭐️⭐️

Great customer service. Great sofas. I really liked Jesse my sales person. Great price

Good prices, knowledgeable and helpful staff.

Ashley's is the absolute worst company to work with. You can not rely on anything they say. They do not deliver when they say they will. They "reschedule" you without notice so your stuck waiting for them multiple days losing your own wages as you wait for them to not show up. No compensation is ever offered. This is the third "rescheduling" for a replacement loveseat that was crappy quality that the back broke on and now we are being told another two weeks and it is back ordered. This all after speaking with someone who called me two days ago to confirm the date. DONT BUY FROM ASHLEY FURNITURE it's a nightmare.

Our sales person, Jessie, was very patient and helpful as we picked out just the right chair! Very pleasant experience.

The staff was very friendly, helpful and willing to work with us on the price based on what the competition offered.

Amazing experience today. Isaiah was so kind and helpful! Thank you!

⚠️ never buy from this company, I have a horror story to tell about a simple purchase of some furniture. PM me to join my lawsuit or if you want my story. Don't even bother trying to call anyone the entire Corporation is run by employees who could care less about their customers

never buy from this company, I have a horror story to tell about a simple purchase of some furniture. PM me to join my lawsuit or if you want my story. Don't even bother trying to call anyone the entire Corporation is run by employees who could care less about their customers

We handled everything over the phone with an associate after visiting a store to see the merchandise. It all went very well.

We were greeted nicely , but associate quickly turned to condescending tone towards us . We will not go there again.

I walked right in and immediately found what I was looking for. The sales associate Barrett was so kind and patient even though I was there with my toddler.

Friendly, helpful, knowledgeable. Super fast delivery and good prices.

I have been looking for a couch that could be separated and fixed into what my needs are currently and in the future. Ses man was wonderful. He kept his distance then would be right there when he was needed. Great all the was around!

Had a great experience recently at Ashley Furniture. I've always shopped with Ashley, but my experience at this location with Thomas was easily the best. He was helpful, knowledgeable, and patient. Thanks Thomas!

Great store and great selection! Thank you for the fast and easy process!

Great service and beautiful furniture at affordable prices! We were greeted by Allen and he checked in with us a few times to give us helpful information, and then we had another gentleman (unfortunately didn't catch his name!) Who helped with the check out process and he was able to give us a discount on delivery (they will set it up for you as well) even though we live 30 minutes out of the city. He also was able to get us the 5 year protection plan for alot less than the original quote (which all furniture comes with a 1 year warranty already!) It was a great experience. I almost bought a couch online but I'm SO glad I decided to check out Ashley furniture first, so excited for our comfy couch/chair!!

I was skeptical about Ashley. Their prices are up there and I don't like feeling pressured to buy. I was greeted at the door and left alone. The furniture is so freaking nice there! I found just what I was looking for right away, no pressure. Asked for a deal on it and was offered a great price with no hassle. So excited for my new bed!

We were looking for a power lift recliner for our parents. We found the perfect chair at Ashley. Our Sales rep Sherri spent time showing us what is available and helped us find the perfect recliner. We also picked up some nice accessories for ourselves. Great shopping experience. Highly recommend Ashley and ask for Sherri.

I was told that only a complete order would be delivered, so I've been waiting for my new sectional since June 9th. When the delivery arrived, it was without a love seat. Today, the second delivery date was canceled. I'm now planning a third delivery date for my love seat. • Very frustrated with the terrible delivery service and the unreliable communication. I've taken time off of work now three times to accommodate these delivery appointments.

World class, top of the line professional sales people. Great delivery times, affordable prices, even better service. I will be back and will also be recommending them to everyone I know!!!

The delivery was on time. And very professional. Would shop there again. Thanks

Isaiah T. Was our associate at Ashley and he was an incredible help. We are incredibly picky about our furniture and he was so patient and answered every question. Also went above and beyond to get us the best prices on everthing. THANK YOU!

We have bought furniture from Ashley Furniture before and have been reasonably satisfied. That was about 10 years ago. This summer we bought a TV console. It's a nice style, a little retro. The color was advertised as walnut but it was a bit more like cherry, a little more red-brown. We asked if we could return it. They said yes, but we would have to pay shipping. The console was just over $500. Shipping would be $250. It was still in the box. They couldn't let us take it to the local store? Anyway, buyer beware: make sure you are dead set on your selection or you'll be stuck with the product or with shipping costs if you try to return it. We will not be buying anything from Ashley again based on this return policy.

Very efficeint. Great service.

Isaiah was super helpful in getting us some furniture after we moved, super seamless process and great customer service, thank you!! 🙌🏼

We ordered a table set from gateway and it got pushed back 5 times and , Was to get the whole set today and only got the chairs. Was told the table will be there tomorrow. I have never worked with unprofessional furniture store that pay other people to deliver your stuff like they do. And not call before showing up ! They sent a text and said 2:30 till 5:30 pm delivery time and got there at 1:59 pm and no call to me. Had to have Neighbor sign for the chairs and he ask where table was and they said they will bring it tomorrow , After we told them not to bring the set separate. People can't take time off for delivery's on there time. The delivery people are not very friendly. I will never buy from Ashley's Furniture again.

Furniture good

The sales people and customer service were super friendly and helpful! I was able to purchase what I needed easily and it was delivered in perfect condition, on the date I was told. I will definitely be returning to this Ashley Furniture for any furniture or décor I need!

Great customer service and amazing friendly staff!

Ashleys has the best furniture. Thanks Barrett!

Purchased a complete living room set (sofa, love seat, coffee table and two end tables). Also paid $200 their “white glove” delivery service. Problems with the delivery that occurred today: 1) was given literally 5 mins notice before they arrived when was assured I would get 30 minimumP; 2) Legs of all three tables were installed improperly. When I told them it was wrong, they argued with me saying it was correct. After a few mins of this, they realized the assembly was in fact wrong and re-assembled the tables; 3) once they left, I noticed a bunch of trash in my front yard (styrofoam and plastic) that they left behind which I had to chase down and pick up as it was blowing around in my neighbors’ yards; 4) I submitted a survey reflecting the poor service after which I received a phone call from one of their customer service leads. I related my problems with the delivery. The only feedback I received was the the details would be shared with the warehouse. I asked if I could be refunded the delivery charges given the poor service and told to call the store directly as there was nothing she could do. This was our first, and only now, experience with Ashley. Terrible.

Great service !

If there was a NEGATIVE one star I'd hit it!! 5 years ago I purchased a sofa from Ashley, I was told that if I purchased the "protection plan" for an additional $100 and didn't file a claim for 5 years I would get the $100 back.Wrong. it's been 5 years, no claims filed. They will GIVE me $100 off a $500 new purchase. They are scammers with cheap furniture!!!

Excellent customer service, no pressure to buy, answered all my questions.

I had a good experience at the Ashley Furniture store in Springfield, OR. The saleman was friendly and knew where the items I wanted were located very quickly. He gave me all the information I needed about my selections so I felt comfortable in purchasing them. Everyone was friendly and made my experience shopping at Ashley's worth giving them 5 stars.

Great purchasing experience

Good assortment of furniture very good sales people they work with you to figure out what’s best for your budget and help you find what you like

Wonderful customer care.

Great service. Friendly helpful staff! 😊

Barrett was a great sales man and he is the only reason the girlfriend and I came back to Ashley’s will definitely be doing more business with him

I purchased two recliners and Thomas was excellent sales person. He explained everything about the chairs and help take care of all the papper work for payment and setup deliver. That's where my issue is. I purchased the chairs 3-21-23 and was told I wouldn't get them delivered until 5-9-23. It should never take over a month to receive good you purchased. I've always bought Ashley furniture but no more. A day or even a week is reasonable to receive your purchase, but a month is rediculous.

Ashley's store had beautiful furniture to choose from. Isaiah was a very friendly, helpful sales person! Isasiah made the shopping experience very pleasant for us. We will definitely look to this Ashley store for future furniture. Everyone was nice & helpful. Great store! Have Blessed days! :)

Folks were great to work with!

I have been looking for a couch that won't break the bank since I am renting and not sure how long term I will be at my current location. I came in this weekend and Damien helped me find something that fit my needs which seems to be of decent quality and looks nice. I learned from my searching around that it's possible to buy a new couch (without financing needed) for less money than the stained and filthy couches I found a thrift store and FB market place and otherwise online ( online is depending on what you get ..but you can sit on a store bought couch first to see and online doesn't have the same protection plans.) Save yourself the stains, lumps, potential for bed bugs and mystery purchase. Seems like the wise choice to me. I just ordered the couch and haven't had a chance to really try it out yet at home since it has yet to arrive but I'm so far pretty happy with being able to sit on my couch first to try it out, avoid musty couches, and have a protection plan.

Cheap garbage. Bought a sectional sofa from here and its incredibly cheaply made out of the flimsiest OSB ever to be glued. Not only that, but the cushions, which the owners manual says to flip over to lengthen thier life are only upholstered on ONE SIDE. The other side of the cushion is a slick black nylon, so they've cheaped out on the materials to the point that you can't even follow the owners manual. And for the $2000 this couch cost a total waste of money. Don't waste yours on this made-for-the-dump trash.

I am not happy with Ashley furniture at all!!! I bought a marble dining room table with 4 chairs in 2019 and about a year or two later the marble was cutting off the dining room table and the chairs was getting ripped on the seat cover so they returned it and now it's happening again, but it's worse. The seat covers are all torn and now the legs on the chairs and the 4 dining room table chairs are all loose and coming off that I'm afraid of falling with my bad knees I called them they said that I canceled my coverage which I have no idea why I would do that because I had a five year warranty on it and now for some reason I don't maybe because I did the warrantee already but I'm pissed I will never ever do anything with Ashley furniture again please think twice about getting any piece of furniture from them. And

I purchased a bed from Ashley’s online. Upon setting it up, it didn’t look anything like the picture online. It was also horrible quality. I called within the 72hr window to return the item. They told me they would arrange pickup and told me I can’t drop it off at the store when I offered. I called back the next week and that’s when they told me they needed pictures of the item sent to them. I don’t know why they didn’t tell me this the first time I requested the return. I sent the pictures in and my return was “approved”. They told me I should be getting a call from a pickup company. It’s been over a month now and I’m yet to hear anything. I keep calling them and I get the same run around every time. I have now had three separate employees tell me either their manager or they will call me back. Even though I keep calling, I am yet to receive a phone call… it’s been over a month now. Never purchase from this company. I will be making sure my friends and family boycott this company as well.

Nice place

Awful customer service, I thought I had been talking to someone about buying a table, then another salesperson sold the table out from under me. Just a terrible experience that I wouldn’t wish on anyone else. Save yourself the time and the awkwardness.

Took off work twice and both times when the delivery arrived it was broken 🙃

Horrific delivery service…put bedroom sets in wrong rooms and blamed me for it. Left without moving sets into correct rooms and without putting anything together. Damaged brand new house and left all of their boxes behind.

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Soft large comfy couches!

My husband and I were left alone to look at couches and recliners with no sales pressure. There was a large variety throughout the store. We thoroughly enjoyed "trying out" different styles. The salesman that initially greeted us answered any questions we had but completely respected our privacy. This guy was great.

Thomas was excellent he helped us and did what we’ve he can to make us happy thanks tom

This was the second time buying a couch here and will definitely be the last. They force you into delivery, and then have third party guys drop off your stuff and show no care for your new furniture. The guy literally dropped my couch out of the truck. Worst service ever.

Worst shopping experience ever. We ordered a bed frame, tempur pedic bed, and a sectional sofa. The sales staff was friendly and our items were delivered at separate times. Based on the measurement of our living room, the sectional we wanted wouldn't fit based on what was in the showroom. The sales rep suggested we piece it together out of wedges and armless chairs so it would fit based on our dimensions (we've never owned a sectional, so we thought this was reasonable). I asked about the return policy and we were told that we could cancel anytime up to 48 hours before shipping and then enact a return within 72 hours of delivery. Turns out we were told wrong information; once we sign for an item it can longer be returned, only exchanged, per company policy (which I didn't find out until after delivery and speaking to the store manager). A day or two after we placed our order (Oct 1st), I called to cancel the tempur pedic bed due to budget. Since we financed on the Ashley card they said this wouldn't be an issue, and it wasn't - we weren't charged for the bed. When the bed frame was delivered it wasn't complete; the factory sent us a California King frame (what we ordered) but with queen sized slats. It took another two weeks to get the correct size slats sent, which meant my wife slept on our old couch while I slept on the floor for 14 days (no sense of urgency or concern from the staff when I presented this scenario to them). When the sectional sofa was delivered it wasn't a finalized looking sofa since it wasn't modular, which I didn't find out until after delivery (the upholstery on the sides/front of the wedges doesn't match the armless chair). I should mention that the delivery team had very minimal English skills and I found it difficult to communicate with them. Eventually, I wanted them out of my house so I signed for the sofa thinking I could return it. There is more to the story, but ultimately I had to go into the store to talk to the store manager to get a return initialized on the sofa after showing pictures of what this thing looked like - an incomplete sofa. They refunded the amount, however, I found out a month ago that I still had a balance of nearly $1000 on my Ashley card when there shouldn't be. Turns out, the 5-year protection plan ($300) was never refunded, and the original delivery charge of $600 for both the sectional sofa and tempur pedic bed was never readjusted down to just the delivery cost of the sofa. I've had to follow up with them several times to get this taken care of by calling and going into the store (I live thirty minutes away from the store, so it's highly inconvenient for me to drive in). Just about each time I call something doesn't get resolved, which results in me driving into the store to get things handled. I've been dealing with this since November and it's now February, so this is utterly ridiculous. This has resulted in me accruing interest on the Ashley card charges due to their negligence. This is not a considerate way to do business and definitely does not instill confidence for repeat purchases. The corporate office needs to provide proper training and empower employees to actually take care of their customers so they can have pleasant experiences to come back and make future purchases. There is a trend of store employees not knowing accurate information about policies (I literally had 3 employees tell me drastically different things about the same issue/policy). I will never give Ashley my business again. The smaller furniture stores in the area provide much better service and much better quality furniture. *Update 2/22/23 - I just got my bill on my Ashley credit card that is due in three weeks and the charges I've been told would be reversed still haven't gone through. This is outrageous. I'm tired of being lied to by the staff who keep saying "We apologize, we'll get it taken care of." If things don't get sorted out soon, my only recourse will be to take them the small claims court.

If I could give ZERO stars, I would! I ordered a dining set online, paying extra for assembly, only to find out assembly is only for the table. Also, there was nothing on the website stating the dining table was not in stock, my delivery has been pushed back 3 times! Not happy!

I called Ashley furniture in Eugene to order a set of new couches. David Wade helped me over the phone since I’m not able to come to the store in person. David went above and beyond to get me the best price possible. I was blown away by his kindness and helpfulness! Thank you!

I purchased a living room table at Ashley’s in Springfield. The table delivery date kept getting pushed further and further out from the date of purchase. I still never received the table after it had almost been one year. I asked to get a refund and I was told since I have a different debit card now than the one I used to purchase the table originally that I had to go to my bank and ask for a letter from them stating that the money should be refunded to my new card. Also when we first purchased our couches at the same time as the table we were told that we were going to get 200 dollars on a debit card months later we never received it until we physically went to the Ashley’s store to discuss the matter. Lastly, the customer service I have experienced surrounding the refund and non delivery of my table was very disappointing. I will not purchase there again after this terrible experience.

Sadie was fantastic! Such a quick and easy process, she answered all our questions and got us a great deal on a new sectional!

Sadie did a great job helping my fiancé and I. She was nice and welcoming. Any questions we had she was able to get the answer and did a good job of working to get us a good deal. Ashley has a great selection and from my experience, helpful people as well!

I ordered a table to get delivered and put together. After what I thought was a great delivery and tipping each guy $20, I then realized they put ALL of the packaging in my trash can. I got this delivered for the simple fact that they take all of the packaging with them. I then had to dig all of it out as the trash company does not take recycling from our trash bin. I would not recommend getting anything delivered from this store.

Working with Sadie was a pleasure. She was very helpful and made sure we got the best deal. Would recommend buying from this store.

The salesperson was fantastic, but the rest of the experience was horrible. I ordered a rug and opened a Synchrony account. It was supposed to be delivered in two weeks for Thanksgiving. Two MONTHS later, the rug NEVER arrived, nor did I receive any emails regarding the purchase. I called the store multiple times and no one answered the phone for several days. When I got through, the rug had been discontinued, had not shipped, and I was promised my account would be refunded by the manager (Adrianna) with no apology. It didn't happen and I started getting calls from the bank for late payment, which negatively affected my credit, for the rug that did not exist. After failing to return my calls, I disputed the charge with the bank. The store still owes me the $20 I put down when ordering it. I have spent over 8 hours of my life that Ashley's has stolen from my family. I feel sorry for all the salespeople who are trying to make a living. The manager should be fired.

The merchandise here is fine; good quality, priced about what you'd expect buying furniture new. However, when I came here to buy a mattress, I was very frustrated by the ways store policy seems to rely on misdirection, manipulation, and outright lies around product delivery. The options I was given for delivery were 1) Full service delivery by Ashley, in 3-4 days, for $70, or 2) Ground shipping by UPS (it was Fedex), for free - but the first estimate I was given was 7-10 days. I was on the fence, since I needed it in 7 days and didn't need set-up, and asked about pickup instead. The associate told me that picking it up at the store simply was not possible, period, because they don't have room to keep the (singular) box on site for me to pick up, even the same day it was delivered to the store. After I had asked about that and explained that I was worried about timing, the store associate repeated the above two options for delivery, but this time, they gave me an estimate of "2-3 weeks" for the free ground shipping, compared to 3 days for full service set up and delivery. I was very concerned (especially since that was almost double the original estimate), and asked for an explanation of why they couldn't ship it to me any other way or compromise on charging $70 for a full service delivery that I couldn't even use (since the frame won't be ready then). I was told that the warehouse and shipping system were just too complicated and these were my only options. At this point, I was very worried and left the store to consider my options. I wound up ordering the mattress from their online store with free ground shipping, which I would normally regret since I don't like to take business away from local associates or locations. However, the mattress arrived three days after I ordered it. The estimate the sales associate gave me was first, a minimum of seven days, and second, a minimum of fourteen days; again, it took three. This is so far off base that it seems to me that associates at this store are expected to lie about ground shipping estimates in order to try and convince customers to pay for full-service delivery whether they need it or not. This is both frustrating and entirely unnecessary. I'd much rather at least some of the money I'm spending go to a sales associate and store crew when I have to buy something new, but when store policy seems to be lying and manipulating as a matter of course, I will not go along with it.

Not excited abt delivery fees

My family and I had a great experience working with Ashley Furniture for our recent sectional purchase. Our sales rep Tiera took great care of us and made the whole process incredibly easy and smooth. Delivery was on time and everything arrived exactly as expected!

Web site kinda suck a lot but the customer service especially Noah wonderful young man

We were shopping for new furniture in town and visited several furniture stores. We went to the Ashley’s Springfield location and had a friendly associate named Tiera help us, we ended up buying everything we needed from her because she was knowledgeable, kind and spent time with us answering all our questions. Service was excellent!!

Bradley was awesome!! Didn’t pressure us into buying something we didn’t want. Just answered questions and gave us options. His knowledge was very valuable in helping us make our decision.

FANTASTIC people my sales person was GREAT, PERSONABLE and PROFESSIONAL.

Zero customer service, I felt invisible in there as the four salespeople stood around the sales desk talking, after 15 minutes I left.

Asher represents your store well. He is very courteous, and displays a genuine interest in his customers' needs.

I was looking for a comfy dark gray or black couch to go with the sage green accent wall in our living room. Asher knew exactly what would go perfectly for that shade of green, and showed us some really nice options. He was so kind and very knowledgeable. Will definitely ask for him next time.

I spoke with a nice sales representative " Dante " I really like how he presented himself and spoke with me and his willingness to help me find a recliner for me. I am having foot surgery next month and I will need something comfortable to sit in for several weeks. I am sold to going to Ashley and buying my first recliner.

Springfield Oregon's Sales Associate David was so kind and patient working with me over the course of three days and six hours! Just amazing! Highly recommend working with him! GET THIS GUY NEEDS A RAISE! Thanks Marina

Kali was a very well informed sales associate. The chair I wanted wasn’t in the store, she found it for me on line She also told me about extended protection, which I would not of thought of or purchased without her guidance. Very nice fun personality as well A great overall experience with Kali

I was very pleased with the attention that Bradley gave me in helping me pick out a couch and chair. I never felt pressured and he understood my needs in regards to space available, the color, style, fabric and issue with cats. I thought of waiting and checking out other stores but I decided not to due to the ease and comfort I had dealing with Bradley..

Asher was super helpful with helping me find a mattress that works for me!

NOT happy with the way Ashley Furniture does business. We have purchased most of our household furniture through Ashley. A few years ago, we ordered a dining room set and purchased the extended warranty. When it came time to use it, we were told that manufacturer defects did not fall under the warranty. This was absurd and I thought we would never shop with Ashley Furniture again. We recently moved and decided to get a new bedroom set and didn't have luck at any of the other local furniture stores, so we went into Ashley and of course found a bedroom set. We were told that the dressers were on back order and they should arrive within four to six weeks. We understand that the supply chain is trying to get caught up and so we ordered the set anyway. We purchased our furniture in July and received the bed and two nightstands. We then received a text saying that our dressers would arrive in September...but a few days before delivery, we were told that they were delayed again and would come in October. They were supposed to arrive October 10th. Then, a few days before October 10th, I received a call stating that they were delayed again until October 26th. I wrote down the delivery date but went out of town and forgot what day they were coming and wanted to be sure to be home for the delivery. When I called to find out the day and time, I was then told that the dressers wouldn't be here until November 18th!!! That will have been 4 months since we ordered and I don't understand how you can say you're delivering something and then all of the sudden...it's on back order AGAIN? This is VERY unprofessional and this WILL be the last time I trust Ashley Furniture to do business with!

Geno did a great job helping my clients find a chair we had been looking for. He was patient, kind and successful at getting everything my client needed.

We had a much better experience buying furniture than I expected! Asher was very attentive and not pushy at all. Good experience!

Loved working with "the big guy" Asher. He does the best deals!

Geno was extremely helpful, he went out of his way to find exactly what I wanted and never asked me to compromise. I would recommend anyone to work with Geno at the Springfield location.

Had a great experience shopping at Ashley. The sales assocaites were accodmodating and helpful witought beeig overbearig or pushy. Dante was exceptionally knowledgable and friendly. Thanks for helping us make our home more comfortable! Had to update my review. Unfortunately the furniture was not delivered as planned. We have yet to be refunded even though we don't have our furniture. It's been incredibly disorganized and unprofessional.

Excellent Service!!

I came in looking for a new sectional for my living room and was blown away by the support I received from the store manager. I was very wary about delivery times, but she assured me that I would receive my furniture in fast fashion. I can't wait for my sectional to be delivered!

I loved shopping with Tiera! From my first phone call asking about a particular furniture set to the time I purchased what I was looking for and walked out the door she was extremely helpful without being annoying about it. She also went above and beyond to get me a good deal/discounts as I was spending a significant amount of money replacing living room and bedroom furniture. If I need more furniture, I'll go back to Ashley's and specifically ask for Tiera.

We just left the store in Eugene. Dante was the gentleman who helped us with selecting our new living room furniture. The experience was so great. Dante showed us items and help us with our decision. He made the process smooth and I walked out with a huge smile. Thank you Dante and Ashley's for giving great service and great pricing . We'll be back for sure.

Kali showed me the options that met my criteria. Made the transaction very easy. I would highly recommend both her and Ashley furniture.

Nothing like going to the homestore to find a product you will never regret purchasing. Outstanding in store service. The only downside is the warehouse has a lot of orders so the staff cannot tell you delivery date. They need to have some type of feed from the warehouse set up. Took over two weeks to deliver. But i have the product in my grasp.

Very poor quality for an Ashley store. Their rep tried selling us a broken recliner saying nothing was wrong with it. Sorry, but the feet are supposed to stay up when you recline it

Terrible customer service! Will not be buying from them ever again.

Customer service is very difficult to get a hold of and it seems you can't call the number and actually speak to the folks at my local store. I ordered a certain style of chair because the same clerk checked and said it was in stock. But it was not available until more than a month later. Only 2 of the 3 ordered arrived even though I was told they don't ship partial orders. Now I'm told I have to wait 48-72 hours to hear back from customer care. But where in the world is my chair?

Extremely inefficient staff. Took us 4.5 hours in store just to select a couch and dining set, of which 2 hours went into finding which items are in stock after multiple back and forths and then another 2.5 hours for billing. Absolutely insane. With 4 staff working with us. We were left by ourselves lost in the store waiting for an attendant for 30 mins before we had to ask someone else to help us find items in stock. After all this and placing the order, we get a call the next week that the whole shipment is delayed by 3 months because the placematss for the dining set were out of stock. Despite confirming all items in stock on the date of purchase. So we went into the store and changed the colors of the mats which made our delivery possible as scheduled. We even confirmed all other items arriving on time. Despite this on the day of the delivery they didn’t deliver the area rug that came along with the dining set. We weren’t informed even. Only after we realised we called them and they said it will come end of October. This was ridiculous because we spent 3 hours finding items in stock, the only reason we bought those items, then go back to the store next week to confirm all the items delivery as scheduled and suddenly it’s out of stock again. Just the worst shopping experience. They have great deals but there is no use with a ridiculous system in place. I do feel for the employees since they are doing what they can, but the system the company has placed is absolutely inefficient and not dynamic in any way.

Expensive to finance...but it's nice if it's all you can do

The worse shopping experience ever. I will not go back.

The sales people are nice. But the furniture is cheaply made. Do not buy the insurance if you buy from them. They will literally deny any claim for any reason. Beware

About: 12 Inch Ashley Hybrid King MattressDON"T BUY THIS MATTRESSBig mistake, huge. I'm never shopping at Ashley again.

Customer service was amazing!

I ordered a living room set in April. It's on an "extended" delay due to "covid". No communication on updates to the order are being communicated in any way or form. I have to call every time and get bounced back and forth to get the answer of it being pushed back yet again. All in all, just don't unless you can take it home the same day.

This was an absolutely horrific experience and I will never do business with Ashley’s again. It started with an estimated delivery of 8-12 weeks which turned into 6 months with no communication. They never through out the process called for updates as promised. The first delivery was a disaster. They didn’t have hardware for the bed and left it piled all over my bedroom. They didn’t bring all the furniture that was supposed to be delivered with no explanation as to why. The delivery guys did not speak any English and couldn’t communicate about what was happening at all. They forged our signature signing off on the delivery fraudulently which we were then told voided any way for us to make sure our product was satisfactory. When I called customer service they were extremely rude and offered no resolution. I then spent two hours in the store where their management was not able to help and promised a follow up call that did not come. We finally received all items and the bed is extremely damaged.

Not even sure where to start with this review. First we were “promised” that we would have out furniture in a few weeks when we moved and that it was “in the warehouse”….. that was two months ago, we just got the furniture today. The furniture was on back order, that wasn’t the only thing our salesperson lied about. I asked about the delivery and was told “it wasn’t a problem” that they deliver to certain areas on certain days and They have to drive right by me. After checking my bill there was a $250 delivery charge that we never discussed. That may be on me for not checking my bill but the fact that I was told my furniture was already in the warehouse so I sold my furniture then had to wait two months to get it was enough to make sure I’ll NEVER do business with Ashley again, and whenever I tried calling the store I purchased it from I’d never get a answer, I’d call customer service and they couldn’t do anything except tell me sorry and they understand my frustration. Don’t waste your time or money here

Do not purchase anything from the physical store, go online (you'll get a better price as well.) Update: Ashley called (May 23) to tell me they could get my table to me but we had already purchased another table. It made me wonder (no evidence, just a supposition) if that was why my table was repeatedly delayed, that others had complained and the store had "pulled some strings" and my original table was somewhere else. Anyways it's been 3 weeks since cancellation and we STILL have not received our refund. Will have to physically go into the store to ask for it. ______________________________ (Original Review) I understand that 'supply chain issues' have slowed everything down, but the complete lack of communication is unacceptable. We ordered a table in October (with premium 'white glove' delivery) and were made aware that it might be delayed until April or May, a long time but fine. In May, when I hadn't heard from anyone I called support and was given a delivery date of May 5. By May 4 no-one had called or emailed so I used the online chat feature (so I could print a written record) and was told that the table would not arrive to the warehouse until May 20 but someone would be in touch to schedule the delivery within 7 days. No word from anyone. Today (May 20), I used online chat again, and was given June 21 as the date the table would arrive at the warehouse (so no idea when it might actually get to our house). I have requested to cancel the order and get a refund... we'll see how long that takes. At least the other local furniture stores have gained a customer, because I will NEVER shop at Ashley again.

I had such an amazing experience! Adriana was the best and made me feel heard when it came to my concerns. She is a rockstar!

What should have been a simple transaction took well over an hour! That combined with the irritating fact that you can't leave the store with a product and have to wait up to an additional 12 weeks to receive it. Here's an idea; don't advertise a product unless it's in the warehouse ready to ship.

My Husband & I went to this store to pick out a couch for our new home. We were assisted by Kain and Andrew. Both were knowledgeable, friendly, and patient with the many questions we had. They provided excellent customer service, and were able to help us rest easy knowing we had chosen the perfect place to find our new couch.

One of the worst merchants I've done business with. Under no circumstances would I ever recommend Ashley. Their service is non existent, their staff are untrained and their product (if you actually receive it) is overpriced. Run - don't walk - to any other furniture store.

We visited the store on May 5th looking for a two person recliner for our motor home. While we didn't purchase anything, we were very impressed with our helpful salesman, Andrew. He spent a lot of time with us trying to figure out what might fit in our limited space. We highly recommend this store due in part to their excellent selection and fair pricing, but in particular to Andrew and his friendly service.

AMAZING CUSTOMER SERVICE. JESSE AND HIS HELPER A BEAUTIFUL LADY WITH LONG BLACK HAIR (IM SORRY I FORGOT YOUR NAME).

Outstanding customer service!! "Tiera" was very helpful in finding what I needed. Would definitely do business with her again.

The sales guy was awesome. They said it was in stock but it wasn't. They have given us 4 different delivery dates and ones again it was suppose to be delivered today but wasnt.im at my wits end. We are never buying from Ashley's again.

I bought a a sectional sleeper, love seat and coffee/end table set. The table set came broke never received replacement. My sofa sleeper broke within 4months and the scheduled appointment they never showed up to fix it and didn't get a phone call. They have the worst costumer service. Save your money buy somewhere that cares about their costumers and not just their to make money.

My salesperson was slammed with multiple customers but was very efficient and was able to still make my purchase quick and easy. The store is also. Very well put together in comparison to other stores I shopped at that day. Good work Ashley team.

I ordered a cabinet from this store in September 2021 on Labor Day. It is now the first week of March 2022. After attempting to deliver twice already both damaged items, today they finally delivered the item for the third time with still a small spot of damage on the back side. Really unhappy with the quality of the item. This company has no problem passing off damaged goods in the hopes their clients won't notice. They do not offer returns if u get the item and then notice something wrong. Since when is this the kind of business that is ok or acceptable? I will no longer shop Ashley home store!!

I live 62 miles from the store. In order to buy a $700 loveseat I would be forced to pay $250 to have it delivered by a Ryder truck. Beyond that they forbid me from picking up the item myself. I will never shop or recommend Ashley again.

The worst expierence ever. They will lie to you about the delivery dates and then keep changing them. I ordered my living room set back in November and I still dont have my stuff. They told me 8 weeks in the store. It is now the end of February. Its been 3 months. Also they sent me the wrong rug. Its been a complete nightmare. Ive taken days off from work to recieve shipments and they didnt come. Again I was supposed to receive my furniture today and they arent coming.

Chris is a great guy. The furniture is basic

Worst service. Scheduled to receive my order today after waiting 2+ weeks for delivery, took time off work only to find out that they rescheduled my delivery until March 9th as they "only deliver 1 time a month" which was not disclosed upon purchase. Cancelled my order... unbelievable...

Horrible experience, terrible quality, zero accountability and absolutely embarrassing customer service. They will trick you into buying a couch you didn't prefer, tell you you can get it soon and sell you a $900 warranty that is supposed to cover everything. Instead they schedule and reschedule 4 or 5 times, let you wait a month then reschedule just before its supposed to show up and drag it on 4 months and still waiting. You will get a couch and sit in it for 2 weeks and the dye will transfer from your blanket making it look years old, then make a claim and have some clueless guy show up 3 weeks later. He tried wiping with a cloth he borrowed from me and obviously it didn't work so he said there's nothing he could do said it was from wear and tear and not covered under warranty. Every person you talk to tries sending you somewhere else and like robots say I'm sorry sir but there's nothing I can do. I am not someone that is hard to please. This particular store in Springfield at the gateway mall is full of crooks.

Nobody even talk to us when we can in look for a new couch

Overall this was a wonderful experience, no pressure, informative, polite, no haggle and a great price. Don’t let the floor price sway you, every time I go in it is always 40% off and they price match. It’s not often you can leave a store feeling relaxed after a big purchase, the massaging recliner might have had to do a little with it. Jose was great! I will definitely be back if I need anything else. We currently own a bedroom set from Ashley’s and it has stood the test of time and 3 moves.

Purchased a living room set from Ashley's mid November 2021. I got half of my order a month later. The other half was supposed to come a few weeks later. Come to find out they were pushed out until April of 2022. NEARLY A HALF YEAR FROM THE PURCHASE DATE! The only reason we found out it was delayed is because we waited at home on the delivery date and they simply didn't show up. We went to our local store in Springfield Oregon to try to talk to them since you can only contact the call center via phone. They let us switch to a less desired coffee table than we wanted, and told us it was at the wear house and gave us a delivery date of 2/7. Still obnoxious, but we went with it because we had to. I just checked in with them to make sure my order wasn't delayed again since you have to check, because remember... the only way they notify you is by simply not showing up on the delivery dates. They notified me that I now have a new delivery date for the end of March. I can nearly guarantee that the date will get pushed out again I can't believe these people haven't had a lawsuit filled against them. DO NOT SHOP AT HERE. The local ratings don't reflect the entire corporation that deals with shipping and everything. Look at Ashley's main reviews

I spent a lot of money here and arranging these deliveries took so much time over a span of 5 months before finally having all of the items. The final item was a large wall hanging delivered by ups in a closed cardboard box. Opened it and one of the corners was broken off. Hauled this huge piece to the store and then they would not even trash it for me I had to struggle hauling it out and loading it in my car, and then go to the dump and pay to throw it out. They Said there were no returns or exchanges for delivered items and it was in the contract I signed. It was delivered in a closed box nearly 8 months after I ordered it! I will never buy another thing at Ashley furniture. Very disappointed in the process and more importantly the horrible non-existent customer service.

Excellent service, friendly staff

Just don’t- or plan on waiting 6 months plus for furniture-

I was super disappointed with this store. I called in about a specific couch that they didn’t have in stock. A sales person told me they had similar things at a similar price in store. However there wasn’t a single couch within 900$ of the other couches price. It would have been nice to know they didn’t have anything even remotely close to what I was looking for before I drove all the way to the store. I’d recommend going anywhere else.

Lots of selection.

Store has a lot of great choices. Our sales rep Travis is very friendly and made our shopping experience a pleasure. Plus we took advantage of a great sale too! We'll certainly be back for any other home furnishings needs

Trego in Eugene did a great job with helping my wife and I when faced with furnishing a complete house. Very patient and listened well! Mike M

horrible service! bought living room set 5 months ago and had small portion delivered. Won't answer phone calls, email USELESS. dont not buy from these people!!!

Staff was courteous, knowledgeable and helpful.

This is not a review for this specific store but just my experience with Ashley and ordering online. I ordered a sectional couch in July 2021 to be delivered within 8-14 weeks (mid October). I was SO excited, we have a large family and with the kids getting older a single sofa isn't cutting it anymore. I have wanted a sectional forever, I love how big and homey they are, and how there is space for everyone. And the sectional I found at Ashley was perfect for our family so I didn't hesitate to purchase it. Anyhow, I called customer service 2 weeks ago to check on the status as I have not heard ANYTHING from Ashley and it had now been 16 weeks of waiting. I was transferred to what I assume was the warehouse where I was told they didn't have any in stock and oops they goofed, but would make one and send it out, I should have it delivered November 4th. We rearranged our whole living room and thankfully I stopped my partner from trashing our current sofa because we still don't have the sectional. I called again this morning, as I was assured by the person I spoke to, two weeks ago, it would all be delivered by yesterday, November 4th. This morning, they assured me one half would be delivered next week, the 8th, and the other half on the 13th and that there were no notes in my account about the couches being delivered November 4th. Needless to say I canceled my order. This business is a joke. Ordering online has been a nightmare. I'm upset and frustrated with this company and will no longer do business here.

I didn't even go here so 5 stars Google

Worst customer service I've ever dealt with. I've talked to the only customer service people probably over 20 times to get an issue dealt with. I've dealt with rude associates and associates who don't know how to do anything. I've even talked to escalations and they were rude and didn't handle the situation. I've never been more disappointed in a business. I will never use Ashley's again. Terrible material that they use to make their furniture. They don't take responsibility for their rude associates. Take your business elsewhere.

I have always been happy with the thousands of dollars i have spent but this last time they dropped off our dresser but failed to install the knobs on the doors but know problem except one was crossed threaded . That is where problem begin i've been to the store 3 times to get a replacement knob the last time i was treated like i was nuisance

Had a little glitch but everything was taken care of in timely manner and I'm happy. Will shop there again...

Friendly staff, but the furniture doesn't seem to be the best quality from my limited experience (sitting on it at the store).

Bought furniture 6 months ago still have not received it they gave me $100 back on my order over a month ago then I called today which is September 7th 2021 it's going to be another month every time I call they literally just tell me they're sorry there's nothing they can do and at this point I can tell you they are selling furniture to people that they can't give you I asked the lady I said how much longer am I going to have to wait I don't know ma'am I'm sorry there's nothing I can do nobody will help us get our furniture we're going to start shopping around somewhere else and get our money back cuz I'm tired of waiting and getting no answers and no help!!!!! First time experience buying new furniture out of Ashley's furniture and it was the worst experience I've had ever worst furniture store ever to go to at the gateway Mall!!!!!!

Keenan was very helpful with a price match. Friendly and professional

Horrible customer service

Very pleasant experience here. Chris Bradley (our salesman) was helpful and friendly. Lots of selections fair prices.

Jose and Adrianna were amazing! They made it very pleasant to shop for a new couch.

Jose and Adrianna were great!

Beautiful, quality furniture.

Absolutely the worst experience with any store ever. Disorganized, unprofessional, terrible customer service and we were lied to. Bought 2 sofas, a reclining chair a very expensive mattress and adjustable platform. Spent a little over 9k. First delivery was left in boxes on our porch. My girlfriend was home, recovering from back surgery and so my son helped bring them In. It was the sofas and we had to assemble them. One was defective and needed to be returned. They told us that since we accepted them they were our problem. After going into the store and raising a huge fuss, they agreed to send another. This time the movers put them together. Exact same defect. The movers spoke in Spanish not realizing my girlfriend also speaks Spanish and she caught them lying to dispatch, saying we were ok leaving the defective product in our house. We finally received the third sofa and it works. As for the bed and frame, still have not received it and nearly 3 months after purchasing it we have received zero information about it. We have called, looked on line and everything else we can do. The employees can not find the order. Every time we call it’s a minimum of 30 minutes on hold just to be told by whoever finally answers they don’t know anything. There is more but I’ve gone on too long. We do like the furniture we have received but the ordeal of just getting it here is not worth it. I would never purchase anything from this company again Update: received our adjustable frame and mattress today. The adjustable frame doesn’t work. They said we had to accept it, a technician will be out to look. They then called us and said they could get to it in two weeks. This a a frame we paid over $2500 for. I demanded someone come today and they said they will try. Now my fear is that in two week they will say that since we slept on it, it’s not their problem. Also, they told me they would take away the old mattress. The delivery guys said that’s not in the order and they won’t take it. This store is an absolute joke. Their merchandise is terrible, everything they delivered has shown up damaged. The customer service is terrible. We are spoken to as if we are bad people for complaining about spending just under 10k and every single item showed up damaged. The pictures are how the sofas look after two weeks. Covered in these loose threads

Very poor service! I’m a new buyer for my new apartment and was given false information, and rude employees. I just canceled the order better doing that then being treated poorly.

We went to Ashley at Gateway mall, last year, to buy a mattress. Told the salesman that I was pregnant and needing something practical and comfortable that will last. Typical salesman tried selling us the most expensive mattresses even though we told him our budget was 1000. I ended up going off on my own and finding my own mattress that was on sale and exactly what I needed. Then it was time for a bed frame. I asked for a heavy duty steel platform frame, something sturdy and plain was all I cared about. I’m again, salesman didn’t listen, kept trying to get us to buy these expensive adjustable frames that were double what the mattress cost…..kept telling me how good the adjustable bed would be for my pregnancy! They had no basic platform frame in the store, so we ordered one from them that was to be delivered in 5 to 7 days. The little liar stood there and told us how great of a deal we got, the mattress has a 10 year Warrant and the frame had a lifetime warranty! The frame didn’t come when it was suppose to, every time I called the store, I got the run around. When we were in looking to buy stuff, everyone in the store was our best friend and wanted to be so helpful, but once we left and didn’t buy the more expensive stuff they all tried to sell us on, they couldn’t remember us or anything they told us when selling us merchandise. Now, 13 months later, this sturdy bed that we made such a good choice on, the one that had a lifetime warranty…….the welds on all the bottom legs have come off and the frame is trash. I called, got passed all over, finally got sent to some corporate office who didn’t even know where Springfield, Oregon is, told me I was misinformed, and because it was shipped to me, it only had a 1 year warranty and I need to purchase a new frame! I’m just over Ashley and their cheap furniture that is way overpriced!

While the salesperson at the store was great to work with, there were several pushbacks for delivery of our orders. When we finally got our bed, the headboard was trashed. I observed the delivery drivers drop it off the back of the truck and look over to see if I saw anything. Of course, I filed a claim and they exchanged the headboard within a few days. Upon putting the bed together, I found more damage on the side rails (separate box). Both times dealing with customer service, they were great to work with, however, the call center was very noisy and I had trouble hearing the employee. I asked them to repeat their self at one point and they replied that they hadn't said anything and it was the person next to them. We are returning the entire bed and looking elsewhere. Not worth the risk.

Haven’t gotten my purchase just yet, but Lana and Christian were helpful and courteous. No pressure sales tactics, clear, concise communication and a great deal! Thank you both!

Truly Disgusting. Save yourself!! The lack of professionalism in this place is a nightmare. They sold me a insurance plan that’s fraud. Then, when I asked them for help they deny responsibility. This is a gross business. Stay away.

Worst customer service! You can’t get ahold of anyone in the store over the phone. So you have to go to the store to get help because the customer service line can not help with anything. I was lied to and charged for things I specifically said I did not want. Very disappointed! I want my money back. People warned me how awful this place is. I should have listened to them.

The sales people need to be much more clear on shipping and delivery times and dates

Great Furniture Store to find any style..

Will not buy from this store

We bought furniture from four local stores in Eugene and Ashley Furniture is the only one that led to a 7 month wait and everything we have received so far arrived damaged and required an additional wait. I feel like I paid a lot of money for a "manager's special" set and waiting 7 months makes me feel that we overpaid by a lot. They also never call me to schedule deliveries when they say they will. The two stars is for good delivery people and the furniture selection. To sum it up, we're happy with the furniture but super unhappy with timeline and customer services post purchase.

The store its self was pleasant but the floor sales reprocentives were very pushy and didn't really give me and my wife any real time to look at what/for we were there for before they were right back on top of us asking us if this was the one we wanted going into all the "extras" that we could also get. We ended up just walking out without anything

Although this location didn’t have what my husband I were looking for, the customer service was excellent and they recommended we look online. We did and found a couch we loved - we selected the set up option with delivery and it was delivered today by Brandon and his brother from Troutsville, OR - they were so friendly and fast. We are very thankful for them and happy with our purchase!

My husband and I purchased a couch and a new dining table online in March. Our table was delievered on March 5th. The table itself came damaged, and the leg of one of the chairs was broken. I called immediately and they said a technician would be coming out to look at the table, and the replacement parts for the chair would be mailed out. Come the following week I still had not received any email confirmation. I called again and was told the parts were never ordered, and they would be ordering them. The following week I called again and was told the parts still were not ordered and they were back ordered. Also the technician would not be able to comd until July. I was transferred several times to several differwnt "supervisors".The table was finally exchanged, but even the new table has come damaged. They said they would be replacing it, but 4 hours and a lot of misinformation laterI still have a damaged table and it has mot been replaced again... I have spent over 6 hours on the phone. Had the most horrible amd extremely rude customer service we will never order from Ashley Furniture again. I would caution anyone before ordering.

Doug was a great help giving us options on styles, talking finance options without any pressure!

Very poor selection of only high priced medium quality furniture....Rifes Furniture in small town Lebanon had much better furniture, nicer clerks, and lower prices. I would not return to this place, sorry I wasted my time. But.... They all had their masks on, one guy I saw, had Two Masks.

I ordered a kitchen table set. The online experience was good. I got the delivery today, and they left my package on the side walk, and when backing up to drive off they ran into my $600.00 basketball hoop hard. They didn't stop to get out, or appologize at all. My basketball hoop now has scratches all over the glass. It almost broke. Then I call the customer service line to let them know, and the lady wasn't very friendly, and put me on hold 10 minutes after already holding in the first place for 15 minutes. I just hung up. I will never shop at Ashley Furniture again, and I will tell everyone I know the experience I had. I am really surprised with all of this. Really what if that was my car. That is considered a hit, and run. Maybe I just got unluck today, but that ruined it for me on all future purchases.

I came in today ready to spend money on a new bedroom set and the sales person was pretty unfriendly and didn't take the time to get to know me or find out what I wanted. Most of the workers were on their phones. I ended up going to another store with very friendly customer service and spent even more than I planned but am very happy with my purchase.

Somehow the prices in store were way more expensive online.

Very friendly and helpful

Very friendly and helpful

the level of unprofessionalism is astounding. I feel that the level of customer service really needs to be stepped up at this location

Horrible customer service- they don’t honor the gift cards they give when they make a mistake!

Horrible service!! Bad over priced furniture! Don’t waste your money on protecting it either they do the minimum and when they can’t fix it they send you a unusable giftcard. I tried using the giftcard today and they wouldn’t accept it! I’ve bought several sectionals from them and spent alot of money! Ashley used to mean something, not anymore! I would highly encourage you to spend your hard earned money elsewhere! They have always been severely overpriced but you got superior service, no longer is that the case! I’d encourage you to go literally anywhere BUT Ashley furniture. I know all my furniture will be coming from elsewhere going forward. Bye Ashley... I need to break up, you’ve changed! ;)

Very helpful. The time they spent with me probably saves me the equivalent of 5 years of sleep by itself. Thanks Geno for your time and expertise!!

DO NOT SHOP AT ASHLEY FURNITURE This is why- If I could put less stars I would. These people do not care about you, they only care about their commission. My wife and I were only in the store for a bed. Then this slimey salesman named Ollie spent 20 minutes practiacally forcing us to lay on the Tempur Mattresses. He would not leave my wife and I alone to talk. When he finally left for a moment we tried to make a break for it and somehow he found us again, he then proceeded to tell us we don’t need to go home to think about it, he’s going to run us for a credit card, and he’d already done the math on how much monthly it was going to cost us to get the mattress, the fancy pad that raises and lowers, and this couch that we were supposedly getting for a great deal. We are in our early 20s and didn’t know how to react to this so we went ahead with it. Since then we have noticed that items Ollie said were “included” with our purchase were actually included in our monthly cost that he had already worked out. Instead of taking that price off he proceeds to give us gift cards to the store (WHICH WE WILL NOT BE SPENDING) He is an absolutely scummy salesperson and this is coming from someone who works in sales. On top of all this he promised us $500 in rebates which we have not heard of or seen, and after countless attempts to talk to customer service and getting passed around from person to person I am absolutely over this. Our ottoman was supposed to be arriving in early December and keeps getting delayed, only no one tells us it is being delayed- we have to find out by calling and texting this awful establishment. Now we find out this morning that our ottoman is not going to be here until March. The fact of the matter is I will not spend any money here and I will urge everyone I can to AVOID THEM AT ALL COSTS.

DO NOT SHOP AT ASHLEY’S if you are expecting your furniture by the original delivery date!!! I wish I had checked reviews before purchasing a new couch at Ashley’s as I’m now seeing so many others with similar issues. We purchased a couch in mid-December of 2020 and had been told that we could expect the delivery by January 9, 2021. We sold our couch on Craigslist to be picked up at a future date on the 8th and just expected to go one day without a couch. We received a phone call on the 7th (a little late to say the least) saying that Ashley’s would not be able to deliver our couch until the following weekend. A little disgruntled, we said “okay” and prepared for a week without lounge furniture. We received another call the following Thursday explaining that we would not be expecting the delivery for another 2 weeks or until the end of this month. My experience is like many others with the same delivery issues; I’ve called and it seems like I just get directed to hang up and try a different number. Im done with waiting on hold and being redirected to the next employee who doesn’t give a damn. Hopefully we receive the correct couch without damage (though reading others’ reviews is not all that comforting) and can finally move on from Ashley’s for good.

My wife and I went here to buy a couch. After taking over a month to get here and the manager told us the couch came apart so it would fit through our door once it arrived to our door the people that delivered it said it didn't. While the loaders where packing it up they called my wife a few words not only that my neighbors heard them and said something. After that we drove to the store to complain. They gave us a $100 gift which later we found we couldn't use on our stuff.... We had to end up buying chairs that fit through our frontdoors because the movers didn't want to walk items to the backdoor. One of the chairs now make a sound a few weeks in. Good thing we have a warrenty.

horrible customer service. order is wrong, I've called 3 times, they say they will call back and never do. Then I find out they marked the ticket as resolved and I still do not have my purchase from November. I've asked for a refund or an immediate delivery of my item and they refuse both. They have hung up on me when I said I had a complaint and the manager basically told me,well sometimes we mess up but there's nothing we can do. They delayed the delivery, no showed on the date, and then gave me the wrong item and I'm told, "we may get you a replacement in 6 months if the warehouse can?" Do not buy here. They will not admit or fix their mistakes and even customer service is extremely rude.

If you are looking for furniture or just decor for the interior Adriana Martinez is the lady to go to there! She wasn’t pushy at all ... let us do our thing but was close by Incase we had question and once we got ready to purchase she gave some awesome recommendations that turned out way better & still in the price range we wanted!! Hands down the best customer service. 🤗

RUN AWAY!! Worst customer service I have every seen. We ordered a lot of furniture, waited 3 months for delivery, got a call the day before saying they were pushing delivery out to the next weekend, waited all day the next weekend, no one ever showed. Turns out they rescheduled to the following weekend (3 weeks past original estimate). Then our couch came and it was the wrong set up, the chaise was on the wrong side. Upon telling them that, they took it back and said it would be another 3 months to get the correct one, we asked customer service if we could keep the incorrect one as we would not have a couch otherwise and they said absolutely not, we would have to pay for 2 couches if we did that. I called customer service again and was told I had to call the store, called the store they immediately hung up on me after a 20 minute wait. I drove down there, waited 15 mins at the front for someone to even acknowledge me then was told that it was ordered and input correctly but the warehouse messed up and loaded the wrong couch. They said they would see/when if I could replace it and call me by the end of the day and of course they never called. So after 3 months and over 2k, I still do not have a couch, a refund or anyone who cares to find a solution. No apology, no sympathy, no offer to get something sooner/rush delivery. Very disappointed and will never shop here again.

DO NOT BUY FROM ASHLEY HOME FURNITURE STORE. This company and the customer service at my local store are TERRIBLE. They have continuously screwed me over and have done nothing to fix their mistakes. Last straw... They deliberelty delivered damaged dressers and nightstands to my home. The items were not damaged in delivery, the boxes they were in were in perfect shape. No, they purposfuely boxed completely damaged furniture and tried to deliver it to me. I'm talking about misshapen smashed furniture. Not like it only had a scratch or something. Now they are making it impossible to get my refund in a timely matter and telling me it could take up to 2 MONTHS to receive my money back. Absolutely terrible! If I could give them negative stars on this review, I would.

They won’t return anything, even if you bought the previous day and haven’t received it yet. Also they charge for delivery no matter how much you spend. I would never buy from there again. Furniture manufactured after purchase . Which brings quality down. Hands down the worst customer service and worst experience I’ve ever had.

Nice selection without the salesman hassle. Prices are pretty comparable to other furniture stores.

My husband and I went to Ashley’s on October 2 to purchase a new couch. While in the store we found a couch that would work for our needs. The clerk (who was new) assisted us with the purchase. The couch was marked on sale at $1399. They wanted to sell us a protection package and charge a delivery setup fee taking the total to $1750. We declined the protection plan and asked about free delivery which was as being advertised all over the store. The clerk and the floor manager told us the delivery fee was for setup and delivery and this purchase did not qualify for free delivery . The couch we chose is a low profile couch in sections with throw pillows (no assembly required)... after declining again the manager said he could drop the delivery fee if we bought the protection plan. After around 10 minutes of feeling like we were on a used car lot, we said we were going to look elsewhere. It was this point the manager realized they were about to lose our business and reluctantly agreed to sell us the couch for the listed price. Another painstaking 30+ minutes, we made the purchase. The sales clerk let us know the delivery date would be November 12. Fast forward to the date in question, no couch. On November 13th we called Ashley and we were informed the delivery would be December 3. Well December 3 came and went, no couch. On December 4th today, we received 1 piece of the 4 piece sectional. After calling customer service and waiting on hold for over 20 minutes someone answered and then the phone disconnected. Try this three more times until finally reaching a representative by pressing the (make a payment) selection we were informed the other three pieces will not be delivered until February 15th... Absolutely unacceptable service. I will not be recommending Ashley’s to friends or family and will be seeking a refund. ***UPDATE*** 12/16/2020 We called and canceled the rest of the order on 12/15/2020. The representative assured us the cancellation was processed and she gave us a case number. She states that the the rest of the couch had not been shipped. She gave us a “case number” and we hoped that would be the end of this experience. Today 12/16/2020 we received a call from Ashley’s stating they could not cancel the order as it has already shipped. The representative said she could not tell us the date that it shipped and was confused why we were told it was canceled. Next stop BBB and small claims court!

I had an absolutely splendid experience with Ashley's! I was out looking for a new bed set/mattress and man, i put the salesman Rob Evan's through the ringer! That poor guy! He was a delight to work with on all my purchases and enjoyable to talk to about furniture and non furniture related things with. I appreciated his honesty and knowledge about everything i asked him and of course his patience with my indecisiveness! Everyone else i encountered at the Springfield location was great as well. Happy we went with Ashley's for all our bedroom furniture, including the mattress. Thanks again! Well be back!

Just recently purchased a mattress from the one and only place, Ashley Furniture, that will not exchange a mattress if you find it is too soft or too firm like most of the other mattresses you can buy now online. So, buyer beware. Do not buy a mattress from Ashley furniture unless you are 1000 percent positive you are going to find it comfortable. Mine is not comfortable and Ashley refused to exchange it for me buying potentially a more expensive one because I had slept on this one. So please, don&'t make the same mistake I did. You can buy a mattress literally anywhere else and return.

I purchased a painting from the Ashley furniture on RT59 in Naperville five months ago. I called to check on the status of my order in November. The customer service team could not determine when my order would arrive and suggested I call the store. The store did not answer the phone and the line would just hang up. I subsequently had to go to the store. I was told the order was set up incorrectly by a salesperson that no longer worked for the company. I stated that the If I not come into the store I would have never gotten my order. The customer service manger Rosa Sulima stated, &"yes, that is correct as the item was not available for delivery, it should have been setup as direct ship&". She then changed it to direct ship and stated I would receive the painting in 10 days. 10 days later I returned and was told the delivery was canceled 7 days ago. She then suggests that I take a picture off the floor and put it in my car. News flash ! If the picture could fit in my car I would have taken it with me when I purchased it. The grand finale, is that when I asked for my refund she processed it without questions and put the money on a card I no longer have.

If I could rate 0 stars I would. The furniture is decent for the most part but the service and process has been a nightmare. To start I waited months for a couch only to be delivered with the wrong setup and had to be ordered again with another months long wait. Waited months for an ottoman that was never ordered. received a bedroom set that partially had to be self assembled without ever being told this and quality is cheap. I would have bough from ikea if this was what I wanted. I am missing hardware for dinning room tables, took forever to get a technician out only to have the wrong parts ordered, starting that process all over again. There are pieces missing from deliveries and was never told they were on back order. Now to top it off the last delivery crew left SEVERAL large scratches on my hardwood floors. Add on top off it the 10 plus hours I have spent on hold, leaving messages that were never returned and having to drive 45 min to the store to try to resolve all these issues. I expected much better and am highly disappointed!

We ordered our furniture and were promised several delivery dates. Our furniture just kept getting postponed until we finally cancelled our order due to the dishonesty of the staff. Needless to say we went for five weeks with no furniture and still have nothing. I would not recommend them.

Did you know that some Ashley stores are company owned and some are franchises? We found different sales at 2 different stores. The company store had by far the better sale prices.

Do not waste your money, we bought a sectional sofa and were promised multiple delivery dates that kept getting later and later.When the sofa was finally delivered a major piece was missing, which was the middle piece. All we were told was that the comouter showed it was in stock. Now after three hours on hold we were told it should be here next week. We ordered this from them well over two months ago and were told multiple times we would have it. Can&'t trust them, don&'t waste time with them ever!!

I have other reviews on yelp about ashley and this is an updated review. I have emailed them 3 times in 2 weeks and have not had a reply nor have I received the &"check&" they were going to mail us. Don&'t waste your money on the overpriced, inferior products made in China!!!

Nice furniture store and helpful people, just pay attention to the extra charges they try to put on the bill. Tried to over charge me for 350 bucks.

I&'m sad I have to give even one star. Went to the Dublin Store purchased furniture for our house was told that they can store the furniture for us and deliver it on November 2 which turned out to be a lie. Still waiting for the furniture, probably won&'t be delivered until December and ordered in September. The sales people lie and tell you whatever you want to hear and leave you with no furniture. Shop somewhere else!

Brought a table and chairs from Ashley in Cincinnati Ohio the table began to peel call Ashley now gone on two yrs trying to get it fix will they just told us they weren't gone to fix it so I just lost 2000 dollars

Will never order from Ashley again! I have been on the phone multiple times and given the runaround each time. When we purchased we were told 10 days to arrive at our home. We are going on 5 weeks with nothing in sight. I was told it was on back order but they can split the order in two and send the 4 bar stools and the artwork with 1 sconce holding up our order. They told me they would send what they had. Another week goes by and I call and nothing was split and order was still coming to our home. So we wait another 2 weeks. We will see if it comes then.... Almost 2 months... when told 10 days. Disappointed!!!

Will never order from Ashley again! I have been on the phone multiple times and given the runaround each time. When we purchased we were told 10 days to arrive at our home. We are going on 5 weeks with nothing in sight. I was told it was on back order but they can split the order in two and send the 4 bar stools and the artwork with 1 sconce holding up our order. They told me they would send what they had. Another week goes by and I call and nothing was split and order was still coming to our home. So we wait another 2 weeks. We will see if it comes then.... Almost 2 months... when told 10 days. Disappointed!!!

We purchased a couch/loveseat around July of 2019 and extended warranty, thank God. We are very disappointed. It started falling apart soon after having them. I&'ve had it repaired a few times, cushions and the covers, which is great. Originally it was just the couch coming apart, now it is the loveseat too. We&'ve owned it just over a year. I finally spoke with Travis, the store manager.He would have to come out and see what&'s going on. The gal on the 1st issues had me send her photos, which I did. I just don&'t think having to have somebody out repairing the furniture constantly is good customer service. There is obviously a problem either with this set, or just the material. Travis was a little bit condescending when I spoke with him and let me know that this was a level one, apparently he was telling me I purchased a cheap set. Well I still think a cheap set should last longer than this. I wasn&'t looking for high dollar, but I did want something that would last a while. I have bought products from a 2nd hand furniture store here in town, they sell new also. I didn&'t pay high dollar and the quality of their furniture is 100% better than Ashley&'s. Travis is going to come out himself and look at the furniture. I&'m just really disgusted and probably will never purchase anything from Ashley again, especially not high dollar, because I don&'t think it will be any better. So apparently I will have to have somebody in my home a couple times a year to replace cushions and material for 5 years. Not happy at all. I will be going on Facebook too. I think people need to be made aware of the poor customer service. The young guy that came out and fixed the furniture was wonderful. Very personable. The manager, not so helpful. I will provide an update after he comes to see what he can work out with me, his words. This is Ashley Furniture in Billings Montana. Photos below. Material is splitting apart, the other photo has a little tail, if it gets pulled it will split all the way down with the same trouble. Just ridiculous. I have to vacuum very gently or the damn thing will just fall apart.

***UPDATE***the last conversation I had with corporate was they were sending me a check for $200 for me to1. replace the table that would cost over $4002. have the table repaired - according to them there are no repair places close to me3. live with the table and pocket the moneyas of 11/7/2020 we have not received the check. They have been made aware and I am waiting a response.

I&'ll never shop Ashley Furniture again. Their customer service and quality control are horrendous! The first time I ordered a bunch bed for my son it took 3 trips for them to put it together. The first time they left all the screws loose and some were missing and they put the front piece on backwards. The second time they didn&'t bring the missing screws even though I told them. The 3rd time they came I had to look it over and they still had the front piece backwards. You would think they would look at the instructions. This time I ordered a bed for my daughter and did not pay for them to put it together. The headboard had uneven pieces and there was a big crack in the footboard that they should have seen since it was not in a box and wrapped in saran wrap. Called customer service for an exchange and they should have called me within 72 hours. That did not happen and now they said the first person did not submit the request and I now have to wait 2 more days to find out when they will exchange. They could not just have me hold to find out and wouldn&'t offer any kind of discount at the time. We shall see what happens now...

Having hard time to return and exchange the damaged merchandise. Customer service are lazy.

I ordered a couch on August 9th and was told 4 to 6 weeks. I have been patient and calm. But not anymore. I just called and they told me looking like November 29th. I said I want my money back and I was told all sales were final. I will never buy anything from Ashley furniture again. I will tell everyone I know how horrible the time is for getting furniture. I also never went to a furniture store that I had to haggle for pricing. That was ridiculous. I wasn&'t buying a used car.

The actual couches we received are nice, but the customer service is terrible. I purchased the protection plan. Back in mid August the 3rd party came out, couldn't clean the couch, so said we would get a new one from Ashley. It was over 2 months before Ashley reached out to schedule the delivery of the new one. Then they showed up on an earlier date that I never agreed to, and I wasn't home. I called and they assured me it was a mistake in their system and I would get my replacement couch on our agreed date. A few days before the delivery day I received a message that there was a delay and the couch wasn't ready. They picked a new date that didn't work for me. Again, I had to call customer service, and btw, every time the wait is over 20 minutes until you actually speak with a representative. When I finally got through, I was told that they overbook and I was "randomly" selected to be moved. Ok, so they just admitted that the first reason they gave me was a lie. They gave me a new date that worked for me, and about a week later I got a new text saying I had another different delivery date! But less then 45 minutes later I received a voicemail that my product was not in stock and it would be delivered in 7-9 weeks. Are you kidding me! You were at my house with the exact couch last week, but now because you keep changing my delivery date on me you are saying I can't get it. This is a joke. I've been waiting 2.5 months already. Clearly they give priority to new customers and not people who paid money for the protection plan.

Expensive furniture and another of dining room tables are oak veneer

The worst shopping experience that I have ever had in Mishawaka Indiana. I wouldn't advise anyone to shop there. It has been 2 months and I still haven't received my furniture after the store manager assured me that my furniture would be delivered the first week of September. Every time I call about my furniture I get a different excuse and still no resolution. I asked for a cancellation and refund and they would not give my money back. Not only are they holding onto my furniture, but they're also holding onto my money. Do not shop there. You will be disappointed and frustrated like I am. I am considering taking legal action because they are playing with my money and I don't like that.

On 10/28/2020 I went to Ashley Furniture in Frederick Maryland with hopes of purchasing a sofa. Upon entering the store I was greeted by Maria. She was very professional and helpful in finding me the perfect sofa and a chair and a half. She listened to my preferences and price range. Although I changed my mind multiple times on style, color, and price, she never made me feel it bothered her. She never tried to pressure me to buy anything I did not like or couldn't afford. She let me know of what deposit I would have to pay, and the fact that due to covid I may have to wait for 8 to 12 weeks for delivery. At that time I had the choice to cancel or proceed with my purchase. After I agreed to my purchase, she then directed me to Anit to finalize the sale. Anit was very professional and explained my responsibilities according to my sales agreement. I would recommend anyone looking for furniture and wanting to be treated fairly and respectfully, to visit Ashley Furniture in Frederick on 7th street.

We were given a bedroom furniture set on Christmas from my mother. We had to extend the delivery date because we hadn&'t bought our house yet. My fiancé and I went to Ashley&'s furniture store in Avon to setup a delivery date in March. We were given a delivery date for August. When August rolled around we called to confirm our delivery. After waiting on the line for an hour someone from customer service answered and redirected me to a different department. I waited another 30 minutes for them to tell me they don&'t do delivery in Indiana. I call the national number. I was directed to the local warehouse where I waited on the line for 45 minutes for them to tell me that they don&'t have my mom&'s information in the system. I need to go to the store to work out the details. If they would let me give 0 stars I would.

I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. I purchased some items very early in July of this year and after waiting endlessly I still haven&'t received my order. The initial date that was given for delivery was August 15, 2020. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. The receptionist at the time was very polite and explained that due to COVID most orders are on delays. I had to wait about half hour on the phone for her to provide me with an updated delivery date. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. I understand that COVID caused a lot of backlog. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders. I was then transferred to the manager to assist with cancelling my order. The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. I had to remind him that it&'s proper business practice to follow up on his word. I was very disgusted especially as he kept reminding me that I can cancel my order and pay the restocking fee. My wife and I decided to sit back and wait on the pushback date. I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. I am now being told that the new delivery date is the end of December. WE HAVE BEEN VERY PATIENT BUT ASKING YOUR CUSTOMERS TO WAIT 6 MONTHS FOR THEIR MERCHANDISE IS DEFINITELY NOT GOOD BUSINESS PRACTICE. Again, do not do any business with this store, you will have to wait several months before receiving your order.

Guys unfortunately this rating system is not fair. They allow you to have to have at least one star. Ashley furniture home store is by far the biggest joke I have ever seen in my entire life. Just moved to Seattle went into the Ashley HomeStore in TukWila to buy furniture for my new apartment. After dealing with a new sales representative and him running from customer to customer for an hour I was finally able to gather his attention for a brief minute to show him the items I would like to add to my shopping cart. After three hours of being in the store and finally proceeding to check out I was greeted with a manager by the name of Jemari Who reviewed the order and processed it with the new sales rep Kumar. The very next day I received a call from Kumar stating that they had not charge me for a couch. Keep in mind this is not a lamp they forgot an entire couch. After several attempts to get a hold of the manager. He called me and stated that he was going to check into the issue and get back with me along with delivery dates on the furniture I purchased. I waited for two days and did not get a callback. I then proceeded to call him again requesting information on delivery dates for items purchased along with information on my couch. He proceeded to tell me he would do a little research and call me back again. Guess what? Four days later I called back and got no apologies but excuses. He said he was going to call me when he got word from the distributionWarehouse. Long story short guys go to any furniture place other than Ashly home furniture and save your self a lot of time and unnecessary headaches.

I was there for a good 20-30 minutes and no one said anything to me. I walked around, I use the restroom and I found the couch that I want to purchase any been sat on it for a good 10 minutes. No one acknowledged me or asked if I needed help at all. The furniture is nice a bit pricey but I still would have liked to have had some help. But because no one even talk to me I'm going somewhere else. I went back a couple weeks later and was greeted by Giano. He was so helpful and kind! But his co-workers and the manager were outright SNOBS!!! They were rude and short. He was new and it seemed like both him and I were below them and an inconvenience..... I hope he gets a job somewhere else. I canceled my purchase last minute. The manager didn't seem to care one bit. They need new staff thats for sure!

I gave them a star because I can&'t give them less the worst customer service I&'ve ever seen I received my items after seven months and some of them are damaged I called for technician and they send it a month afterI do not recommend it to any buddy at all

Guys unfortunately this rating system is not fair. They allow you to have to have at least one star. Ashley furniture home store is by far the biggest joke I have ever seen in my entire life. Just moved to Seattle went into the Ashley HomeStore in TukWila to buy furniture for my new apartment. After dealing with a new sales representative and him running from customer to customer for an hour I was finally able to gather his attention for a brief minute to show him the items I would like to add to my shopping cart. After three hours of being in the store and finally proceeding to check out I was greeted with a manager by the name of Jemari Who reviewed the order and processed it with the new sales rep Kumar.The very next day I received a call from Kumar stating that they had not charge me for a couch. Keep in mind this is not a lamp they forgot an entire couch. After several attempts to get a hold of the manager. He called me and stated that he was going to check into the issue and get back with me along with delivery dates on the furniture I purchased. I waited for two days and did not get a callback. I then proceeded to call him again requesting information on delivery dates for items purchased along with information on my couch. He proceeded to tell me he would do a little research and call me back again. Guess what? Four days later I called back and got no apologies but excuses. He said he was going to call me when he got word from the distributionWarehouse.Long story short guys go to any furniture place other than Ashly home furniture and save your self a lot of time and unnecessary headaches.

do not pay extra for assembly fee.$99 they only assemble dining table but not chairs set.it was a waste of $99 and delivery was not on time date schedule

I really didn't want to yelp but I feel I need to. I have made a purchase of about $8,000.00 ( a dinning table set and a bedroom set) the manager was great throughout the process but when it came down to receiving my furniture that's when it all began. I was set to receive my furniture on a specific day and was told that I would be receiving a call from the company to confirm my delivery (within 24 hrs) I never did so I called customer service to confirm my delivery. They said, "Oh your delivery will not be delivered tomorrow as the order is not complete ". I was obviously upset because I was not informed. The new delivery date was pushed to three weeks later. I then received my furniture and basically everything was damaged. The table was broken the bed frame was broken the mirror for the dresser was broken. I became aware of the bed the first night I slept on it as it made a cracking sound when I got on. For the dinning table we had dinner for the first time and the table moved sideways. I then called customer service again and they told me that a technician would have to come out and look at the furniture. They set a date for two weeks later. I was not ok with the time frame and had them send someone out immediately. This was finally set and the technician came out the next day. He basically confirmed what I already knew. The table was missing three screws and one of the pieces was broken. He also confirmed that the bed frame was broken. I have parts being delivered maybe in the next three weeks to fix my broken furniture but this is ridiculous as now my bed is making more noises than the first day. I will be asking for a refund and I better get a full refund because this is absolutely not the quality I was expecting.

We purchased four barstools from Ahsley's in Bryant, Arkansas, last year. One of the four grew unsecure and began to emit a metallic creaking. Kevin Graves, the Customer Service Manager, replaced the stool at no charge. Kevin said it could take three to six weeks to receive the replacement. We received it in less than two weeks. Excellent service! Thank you, Kevin, and Ashley's. Dan E.

If you purchase furniture from Ashley it will be the worst experience of your life. Their furniture will be delivered with damage and you are expected to wait until they send a technician to do the repairs. In my case, one of my table was delivered 5 TIMES with damage that was not repairable. So, I was offered a discount on the table if I kept it. It has been a month...no credit yet. HORRIBLE customer service they will say anything to get you off the phone. Please shop elsewhere!!!

Ashley has the absolute worst costumer service. I went to purchase a bedroom set for my son and AFTER signing paperwork, the sales rep tells me "it will be 8-12 weeks for delivery" and that "there is a 10% fee for cancelations". Fast forward to 8 weeks later. I called and was given a delivery date of 10/14/2020. I received a text message shortly after, that my scheduled delivery date was 10/13, but never received a time-slot for delivery. So, I called first thing Tuesday 10/13, and the women who answered the phone was rude from the start (told me to hold after already holding for 20 minutes), refused to give me her name or let me speak with her manager. She told me "that she gave her name at the beginning of the call and would not give it again". She says my delivery date is now Friday 10/16, but that I need to call on Thursday and confirm. She could not give me a confirmation number and hung up on me. I am not expecting that my furniture will actually be delivered on Friday by her tone. So here we are, my son has no bed or furniture. We cleared it out because we were told his new furniture would be here today. Ashley has been deceiving throughout this entire process. I will never buy from them again.

Update from my review: Ashely has offered to give me $150 in store credit for my table that is inferior...we paid way more than $150 and it can't be repaired. Please do not buy from Ashley. Learn from my mistake.

Rob is most friendly sales rep there! He was super helpful and made sure we didn't have any unanswered questions. We bought a super sweet chair and didn't need to look at any other furniture retailer. Thanks Rob!! I'll be going back for a bed soon.

Zero stars! Ashley customer service and furniture are the worst. I will never purchase another piece of furniture directly from Ashley Furniture. I cannot add up the wasted amount of time calling customer service and waiting up to 40 mins on hold. I have had issues since the day I placed an order. No communication when delivery date was changed. Not all items delivered because the chest was never loaded on the delivery truck. When I no longer wanted to wait over 2 months for a sectional, they wanted to charge me 15% to cancel the order. Really!? Then I had to have a chest and dresser replaced due to poor quality with drawers not closing of falling apart. I'm still calling because of poor communication trying to have the replacement chest delivered. Even once your call is answered, the rep will disconnect with you or transfer without notice and have you wait another 30 or more mins. If disconnected, why not just call the customer right back (the number is right in front of the rep)? The anxiety of dealing with this place is tremendous. Stay away and find a much better place which will cater to you, the customer. Try Bel Furniture and if near Houston, American Furniture Warehouse. Do not waste your time with Ashely!!!

I forgot the names of the two men that helped me yesterday, but they were pretty awesome. Even honored the online price for a dining room table set. Have to say I will be shopping here again.

Please do not buy anything from this store!!!Since 9.13.2020 I bought, I can not use it until now!!!!Before you want visit Ashley~please read my experience！！！9.13.2020I bought 1 CK bed and sofa, 2chairsI bought from25125 Madison Ave Suite 106, Murrieta, CA 92562, United StatesSales Rep：Tina9.21.2020:They send me already broken, and different color with 2 chairs.but don&'t resend to me another new，only want to fixOr I need to return to Colto CA 1hr away from my home, maybe can be replace，they didn&'t give me the correct answer！！！ Even the Sales manager name is Agustin！！9.25.2020:Monday said will call me within 72 hrs but already pass 5days nobody calls me and never answers the phone 951-894-798810.09.2020yesterday，I call this store again made an appointment with Tina.She said will be in store 9-6PM but when I visit at 4PM she is no in-store.I can not find Tina all time, When I buy She never to leave me but after buy, I can not see or talk to her. She never answers my phone call return call and always said with other customers or vacations.Tina said if I make a credit card from Ashley ， I do not pay interest for 5years and I need to pay $20 a month. But her manager said I need to pay $200 a month and 1years only not interest.Instead, this store &" mor furniture&"&'s service is better than Ashley x 100000 times. <a href="/redir?url=https%3A%2F%2Fwww.morfurniture.com%2F&amp;s=24e77d2983fe68e885f4ceabcb1f7b755ab10764504e0457b16ed368f02218aa" target="_blank" rel="nofollow">morfurniture.com</a> ask sales: Caterinatomorrow they let me visit their store again and need talk to another manager name is Tom10.10.2020I was on time at store 12:00 PM but Tom was late 1hr.Even manager Tom does not help anythings.And Sales Rep: Tina said does not remember everything? In the beginning said trust me all I said. But later change to does not remember?Only make a case??????and let to wait!! even they do not know how long I have to wait!What happen to this company?I will update continue...

DO NOT PURCHASE FROM HERE. We bought a Sealy's mattress and adjustable base in May, 2020. We wanted the Sealy's base, however, the associate in the store told us the Ashley's adjustable base was the exact same as the Seal's base, however, much cheaper so we bought this one. We were also told we could return the mattress we bought within 90 days of purchasing, (we bought a $2500 mattress). When we received the base it was completely different than the one in the store and none of the same functions. The mattress, was absolutely terrible and after 2 weeks we called and they said we had to sleep on it for 60 days to let our back adjust to the new mattress. After the 60 day period, I spent over 80 hours trying to call and get someone to help me no one would because we could no longer return the mattress. I talked to the corporate office, regional manager, store manager, etc. Never got a call back and I ended up going to the store and the store manager ended up helping me out and saying that Ashleys would go ahead and swap this mattress out for one that was of greater value. We got a new mattress delivered Saturday and when we went to look at it there was blood on it (see a few attached pictures) and the bed looks warped and here I am again trying to get this resolved and spend another several hours working on this. I called today and they said they cannot get another mattress delivered until October 8, 3 weeks away. They also took our old mattress so we don't have a bed to sleep on. Point of this story, the employees Lie, they don't back up what they say, furniture is not worth what you spend. We will never use Ashleys furniture again and I would highly recommend you looking elsewhere when considering furniture. Completely unacceptable and unprofessional.

I picked one star but didn't want to pick any!!! We were never told we would need to drive an extra 40 minutes to their warehouse... after their delivery company wouldn't deliver to our home...and after waiting weeks for the couch to be ready. When we got the call that our couch was ready, it was never communicated that we needed to go to the warehouse for pick up.

From day one our experience with Ashley furniture was terrible. This saddens me because the sales man Robert Evans was exceptional. Once the sale was over and everything was out of Roberts hands it went down hill. The deliveries were all messed up, it took 4-5 deliveries to get everything to our home. We were lied to about deliveries, we were told that the first delivery would be missing several pieces due to COVID. Once the first delivery got here there was even more missing, I called to talk to the store about it and miraculously they now had the pieces I was missing. Hmmm! Next delivery.... still pieces missing. Oh my lamps were to be delivered by mail. That did not happen! Called they said they got lost. Hmmmm! Turns out they were never sent. Out tables did not have the glass suction cups! Anyway all those deliveries happened over a 2.5 month period. I requested to have the delivery fee refunded. They agreed. I was told that I would see this in 30 days. Fast forward September 14th 2020. I called the store and spoke to the nice young lady Ashley! I was informed that there was no notes about the refund. This company lacks any level of integrity, I will NEVER use them again, I would not recommend anyone to use them. As for the financing I was told zero % financing and guess what! They LIED. I am charged every month on my card a finance charge that they call card security!!!! Based on the balance. STAY AWAY FROM THIS COMPANY. Two good things!!!!! Our sales man Robert Evans and Ashley who took my call. Stop telling lies to customers Ashley furniture.. be honest and upfront about any obstacles and stay true to your word.

Dont buy from them Please! I spent $4500 in july and already furniture is broken and they are avoiding me. My daughter's brandnew bed and mattress are on the floor because the dont want to replace! Store manager at location in Eugene OR. will not take care of the problem just keeps hidding when asked for. I will not stop until things are satisfied. I have given them the opportunity to fix the issues and they refused! I will be filling a multi claims against Ashley furniture. I have given them plenty of time and opportunity to resolve issues DONT BUY there products they dont stand behind there own products and then they also charge you a outstanding fee for delivery. Poor business practice!!!!!! All there positive reviews are from Employees and friends that are paid for there reviews

We’ve purchased many pieces of furniture from Ashley’s and we have always had a great experience. We were able to go in today and look at mattresses and find what was right for us. No pushy sales tactics and very informative. Left us to feel and choose what was going to work. They are our go-to store.

Dont buy from them Please! I spent $4500 in july and already furniture is broken and they are avoiding me. My daughter&'s brandnew bed and mattress are on the floor because the dont want to replace! Store manager at location in Eugene OR. will not take care of the problem just keeps hidding when asked for. I will not stop until things are satisfied. I have given them the opportunity to fix the issues and they refused! I will be filling a multi claims against Ashley furniture. I have given them plenty of time and opportunity to resolve issuesDONT BUY there products they dont stand behind there own products and then they also charge you a outstanding fee for delivery. Poor business practice!!!!!!

Nice furniture and no pressure.

We purchased two end tables in the store that the salesperson marked down ($200 off on each table) for us. Later that week we get an online add for the same end tables marked LOWER at the "original price" than what we paid "marked down" at the store, AND the tables were "on sale" for $50 off the online price. That's a difference of $250 if you shop online or at the store! Talk about bait and switch! We called the store over and over and over again to use their "Price Match" policy, no one ever, ever, ever called back. We used their online "resolution" and were assured that someone from the store would call that week, still nothing. We've written to corporate offices and still silence. Will NEVER shop here again. AND, their delivery leaves a lot to be desired. They just drop off these huge, heavy boxes and let you unwrap and assemble the furniture yourself. I'm lucky my guy is handy and can lift heavy objects!

The actually Ashley store I went to was great. But dealing with Ashley Furniture customer service through their website and through calling for the past three months has been terrible. They state they will send text message updates every 7 days, in which they do not. I have been calling since July 3rd, 2020 trying to figure out why I still am not getting text message updates weekly in which they can not explain. It is now September 5th, 2020 and I still do not have my furniture and have not been contacted by anyone in management at Ashley furniture.

Really upset about our purchase from last October 2019. My husband and I spent thousands of dollars on furniture plus spent additional money on the "amazing furniture protection plan that will repair or replace any furniture resulting from accidents." Our dining table has the finish pealing off in multiple places! It's been less than a year and manufacturers warranty won't replace the table that clearly is defective because "it's from human accidents." Our protection plan won't replace or repair the table because of "comprehensive damage." You've got to be kidding me!! I will never shop here again nor refer anyone to Ashley Furniture again. Also, don't bother with the protection plan, they have some crazy catch all to make sure they don't have to fix your furniture. Really really disappointed and they just lost a good customer.

Really upset about our purchase from last October 2019. My husband and I spent thousands of dollars on furniture plus spent additional money on the &"amazing furniture protection plan that will repair or replace any furniture resulting from accidents.&" Our dining table has the finish pealing off in multiple places! It&'s been less than a year and manufacturers warranty won&'t replace the table that clearly is defective because &"it&'s from human accidents.&" Our protection plan won&'t replace or repair the table because of &"comprehensive damage.&" You&'ve got to be kidding me!! I will never shop here again nor refer anyone to Ashley Furniture again. Also, don&'t bother with the protection plan, they have some crazy catch all to make sure they don&'t have to fix your furniture. Really really disappointed and they just lost a good customer.

They were there to help but were not pushy. Did not hover. Enjoyed our time and helped with our decision.

Scheduled a delivery for today in the morning from between 9 AM - 12 PM. Here I sit at 4:30 PM still waiting. When I called the customer service line, they were extremely rude. I explained my husband had to go to work and that I am pregnant and can not bring the furniture upstairs. Their solution was to pay $100 for premium delivery (just to have it brought up stairs and left outside my apartment door) or to reschedule the delivery on a day my husband is off. I told them my husband works 7 days a week and they asked if he could take a day off work. HOW IS THAT THEIR SOLUTION TO A PROBLEM THAT IS THEIR FAULT? Don't EVER buy from this place.

Absolutely terrible customer service. Started a warranty claim in April, and am unable to go through with it since too much time has passed because of their delays. Couch has been broken for months. Would never buy from here again.

Absolute worst customer service. It&'s all bait and switch. I ordered my couch in May. Still not able to get it in September. Unbelievable! Every time i call, they have moved my delivery farther away but haven&'t told me about it. And i have to call multiple times because i get repeatedly hung up on. If i actually end up getting this couch, i will NEVER get anything from here again.

Ashley furniture was the worst furniture shop, didn't fixed the problem with the couch we bought from them (we have to fixed it ourselves) even so we paid for the warranty. Warranty is no good either. Inspector came and said there was no cracked, he said "someone will come and inspect it and either company will repair it or if not they will replace it." But nobody came we had to call them and company told us "not covered by warranty."

They absolutely lie to your face about delivery dates. If you don't walk out of the store with what you bought, be prepared for a 2-3 month wait to get your furniture. They are embarrassingly slow but will not be honest about that fact. Stay away from this company. **update - they told me my furniture will be delivered in 4-5 different shipments over the course of the next two months. How does this company get away with this stuff? Considering scrapping the entire order.

The stores organized very well. The staff friendly and helpful Answered all of our questions Left the final decision up to us did not try to push a sale . Why if liked it so much bought extra furniture

I purchased bedroom sets from Ashley furniture may 27,2020 which was scheduled for delivery July 9,2020, they failed to deliver the merchandise then it was rescheduled to deliver again Aug 17,2020,it was not delivered they failed to deliver second time , went to local store Fairfield CA, was told that the merchandise was discontinued, that's why they did not deliver it, they already have my money paid in full with debit card and Cc combine .. I asked for refund until now I did not get my refund...the manager at local store in Fairfield ca is rude and did offer solutions to the problem and the lady that works as customer care manager was rude too, very bad customer service , they don't care about customer satisfaction... very very very bad experience, I almost have a heart attack cuz i was very angry...

What a nightmare!!! My fiancé and I bought over $10,000 worth of furniture, including a Tempur-pedic mattress, when we purchased our first home. During the sale, they said they had everything in stock and there would be no problem getting it all in for one big delivery on one day, with an exception of one chest dresser. The furniture that has come in was completely broken, had scratches and over a month and a half later, we are STILL missing furniture! They have rescheduled our “final” delivery date 5 times! FIVE!! They make promises they cannot keep and customer service EVERY TIME we have called has put us on a very long hold, or has been disrespectful. We are at our end with this company. They have never offered us any store credit or tried to make it up to us. They lost our business- we will NEVER go back Ashley!! We ordered a couch and coffee table from Brenners furniture in Eugene and it was a wonderful experience. They stuck with what they told us, never made promises they couldn’t keep and delivery was on point. Don’t spend your money at a company that doesn’t deliver what they say! Take your money else where!

I absolutely love the bed i bought from Ashleys BUT!!! they gave use $300 worth of gift cards for buying a $4000 bed which was awesome they said we could use them on anything in the store that wasn't on sale, so today I go to buy a rug for $199 with cards an the floor manager said no the cards can't be stacked. So im stuck with $300 worth of gift cards since I looked over the whole store an there wasn't anything in the whole store for $100. An if you get something thats less the $100 they said its only good for the 1 item your getting. So spend $50 an the rest of the card is void.

Wish I could give less than a one star. We ordered two recliners from the Clarksville store. It took 7 weeks to get delivery. One chair started acting up a week later. We are now 8 more weeks in and still nothing has been done. We have spoken to four people and no one calls us back. Supposedly they ordered a part and want to send someone to pick up the chair and take it who knows where..for who knows how long. So we would have no chair and out $450. Hmmmm...?? Buyer beware! Do not buy from them. Just don't do it!

Ashley furniture is inferior compared to other furniture stores that are comparably priced. I purchased dining room set & the seat cushions were worn out in 12-18 months. I also purchased a sofa and love seat & those cushions crushed in under 2 years. I contacted Ashley multiple times via phone, email and chat with typical answer about their standard limited warranty. I even purchased the extra warranty but that was just a waste of money. My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store.

Rob was really helpful and kind. Extremely happy with the experience. Highly recommend him.

I bought a leather sofa sleeper online in mid April and did not receive my order. In early July I cancelled my order in which I paid in full for nearly $1500.00. As of today July 27th I haven't received my refund.?? Now I can continue to call them and they continue to hang up on me?? Please avoid at all cost buying from this business. I will soon be taking legal action to not only get my full refund but for time wasted on doing so. I will also go to all social media means to tell this awful experience I have been through.

I ordered a sectional in April. When it was delivered, the right facing arm was broken. I immediately sent pics and asked for an exchange . Now, dozens of calls later and 4 canceled deliveries later, they're saying that it will now be mid august before I get a replacement. Dont order from them. You cant get your things fixed, and they wont give a refund

My wife and I had placed an order online on May 2nd for an Entertainment Center that was in stock. We were told the delivery date would be June 6th. They went ahead and charged me for the furniture, which i thought was weird as they usually don't charge until it ships. So i was excited, thinking that it was being shipped earlier. No calls, no emails (not even a confirmation email) for a couple weeks. So i tried to go back to their website to track my order. There was no history of my order! So we panicked and called them. They told me that the order was in the system, paid for, gave me the confirmation number, but also told me that the delivery was pushed to June 23rd. Well good news and bad news, but at least i knew they had my information. June 23rd rolls around, and I took the day off to ensure that i would be home for the in-home delivery. As the day went by i was more and more concerned. So i called back again. Oh sorry, now the delivery date has been pushed to the 17th of July! I was pretty irate at this point because i had wasted a perfectly good vacation day at work for no reason. So now each week we have been calling to confirm the delivery date. The last person we talked to said, "Well we have a lot of deliveries going to your zip code, so if it doesn't go out on time then it will get delivered sometime in August.". Wait a minute... So again...delivery date rolls around...no entertainment center. At this point, i was ready to drive the two hours to the store just to pick it up my d%%n self. So i did the chat online. "We are showing the order as delivered. What piece are you missing?". The whole d**n thing!!!! Well we need to email the delivery group at your store and we will get back with you in 24-48 hours. Yeah they didn't. So we finally got a hold of the store from which it should have been delivered. They tell us, "Well it hasn't been brought to our store yet.". What in the hell is going on here?!? Y'all just told me that if it wasn't on the truck (which makes it seem like you are looking at the dang thing). Our newest delivery date was August 27th. 5-6 more weeks of waiting. That's not even the best part...today i received another email. My return has been scheduled, and it is ready for pickup today. At first i was pumped. Well even though it should have been delivered, i will gladly go pick it up. But then the word "Return" keeps giving me bad vibes. So i called again...guess what? My order had been cancelled!!!! And no one can find the reason as to why it was cancelled. Tried to call the corporate number, tried every option, but after being on hold for roughly 8 minutes each time, it would automatically hang up! When i finally got through, i was told i was being transferred to the account rep. Then it hung up again. I will never, ever, ever again buy anything from Ashley Furniture or anything Ashley branded! This was the most ridiculous, horrendous, and downright aggravating way to treat a customer that was ready to drop $$$ on your products.

They take your money and have no furniture. Larry the store manager is not but lip service. Do not shop here you will regret it

Order my couch 2 months ago. The first delivery they were a no call no show. I called and they rescheduled for 3 weeks later. Now 3 weeks later no call no show again. So I called and left a message because you can't get ahold of anyone to cancel my order. Customer care needs to step up there game.

DO NOT SHOP AT THIS STORE! CONARTIST AND JUNK FURNITURE. STAFF IS COMPLETELY RUDE.

Very clean and friendly staff. Prices were a bit high compared to other stores

I went into the Ashley Store in May 2020 and bought a King Size Headboard, footboard and side rails. Paid cash and this was due to deliver 2 weeks later. I have been told now it will be Late August before I receive the remaining pieces to assemble this set. This has been the worst experience I have ever had in trying to get information about my purchase. I will never purchase from Ashley again!! Worst customer service ever!!

My wife and I purchased a bedroom set from the Deerfield Town Center (Mason), OH location in January 2020. The delivery had been set back several times prior to COVID-19 due to several pieces being damaged or missing. When we finally received our set in March, the delivery staff did not fully assemble the set, pieces were still missing, and the staff left the items in our home in a way that blocked our view of damage on the pieces. The store gave us difficulty about wanting to have the items replaced. We were understanding with the replacement being delayed in the spring due to the pandemic, however, now that stores are open, they continue to push back our delivery date. The set is now pushed out for a delivery date in August. We spoke with the GM, who stated they could only compensate us 10% off the purchase or provide us a $175 gift card. When asked if there was anything more he could do, it was evident he was not willing to work with us and ended the call. This has been a poor customer service experience from the start with the sales person to now working with store management.

No delivery date after a month! Can't get ahold of anyone on the phone number. Left voicemails but no one has responded.

I tried to order a loveseat online. I got rid of my old couch and anticipated the delivery on June 2. When I didn&'t hear from them, I called and found out their online ordering system didn&'t take my order (even though I had a delivery date). I reordered the loveseat,and got a new delivery date of July 2nd! I stick it out, sitting in an dining room chair in my living room. They called on June 29th and said they couldn&'t get it here until July 8th. I told them that was unacceptable, and they transferred me to customer care. Customer &"care&" hung up on me.Every time I try to call, I get put on hold for 15 minutes and then told to leave a message to be returned in 24 to 48 hours. They never return any calls.Don&'t buy anything from them. it doesn&'t exist.

over priced. bought a 6 thousand dollar bed, first delivery oh it's broken but then they still tried to deliver it, second time they apparently set up an appointment without asking me and i told them no i couldn't be there and they tried coming anyways, then the appointment that i had made suddenly vanished no record of it, so 3 weeks later and 3 tries i still don't have my bed!!!! very upset

Very helpful staff

Ordered a table and chairs on May 6th we have called and are told they don't know when it will be in, it could be another month. We wanted to cancel and they had the nerve to say we would have to pay a 20%stocking fee. I will never buy from ashley again

I purchased two items from Ashley’s over a month and a half ago, everything from the actual purchase to the unfortunate return has been terrible! I am actually still waiting to return my items. Their app. Glitches on processing my order multiple times so I had to switch to my computer, once my order finally seemed to go through only half my order actually got purchased. I received confirmation on my end but was told by Ashley’s only one item was purchased... When I finally tech my items in 5 different deliveries from 3 different delivery companies over the span on 2 and a half weeks, I realized when trying to put my items together two of the items were extremely damaged. I contacted Ashley’s to return my items but could not speak to a representative. I have to go on the app. and text and associate which took over an hr. After finally getting my issue across I was told my item could be picked up for return in two days. Come day of pick up which I had to have my sister stay at my house all day for since they don’t give you a time, no one came to pick up my items. Ashley’s Apparently sent the UPS company the wrong address. I had to contact their online department multiple times (Every time waiting at least a half an hr to speak with someone) and after finally getting ahold of another associate two days ago, I was told my issue would be handled and my correct address was finally updated again, the associate put me on hold for a “second”, which really turned into 40min, then the line cut out. I called back waited again but was told the online dept. was closed. I received an email the next day confirmation that UPS was updated with my right address and they would pick up my items but no actual day and time was given. I work full time and live in an apartment so all items are too large to leave at my door. I called UPS yesterday and was told they never received any updated information on my items 🤦🏻‍♀️. My over all experience as been horrible and I will never purchase another item from Ashley’s again. *Side note Ashley’s does not allow you to bring your items to their actual local store. Their online store and local store are not the same.

If there were a way to rate a negative number, I would do that. Placed an order for new bedroom furniture before Covid. My son's have been sleeping on the floor for 6 months waiting. This company advertises Expert concierges but in actuality they use whoever takes the job, regardless of their ability AND forces the consumer to pay for it..and no option to opt out. This is a horrible company for follow up and customer service. The company took the money but did not deliver until 6mths later. Our sons slept on the FLOOR for 6mths. We are NOT rich people who could just go out and spend another $1300.00 on more furniture. I sent dozens, and dozens of emails, calls AND when the crew came today to set up, (although they were very polite) they used the original incomplete set of furniture and each box bed has a backwards side rail with the unfinished edge showing. New complete sets were on their truck. The expectation was to replace ALL that was previously delivered! Why was this NOT communicated to the concierges?Why are we expected to tell YOUR concierges what to do? We have no more fight..just purely disgusted and defeated that we, ESPECIALLY our children were treated this way. I can assure you we will do EVERYTHING in our power to avoid purchasing from Ashley or Morris. There are no words to describe how we were treated!

I placed an order with Ashley Furniture online and decided to return it. It&'s has been more than a month and I have yet to receive my refund of more than $600. I have called their 866-436-3393 number and left them more than 4-voicemails and no one has reached out to me to date. I have called another number (540-834-0740) I was given and they took my information and still, no refund. I have tried their online customer service chat and no help whatsoever. Ashley Furniture has the worst customer service. Reconsider purchasing furniture with them.

!!! SHADY sales !!! RUN FOR YOU LIVES : AVERAGE JOE PRODUCT HUGE RIP OFF. Like any below average business, tricky sales tactics that's why they are big, not all popular companies are bad but this one is off the box not poor quality but average for the huge price. Got a matteres for 6 grand temperpedic. Average Joe product, please go for purple, worth the money. You have a trial period. Ashley's is a rip off. Ashley's bakersfield, Rosedale.

My experience with Ashley's has been all online. Don't do it - even if you think you will love it - its not worth the stress. I ordered a dining table and chairs set, it came broken. After 9 days of calls/ messages left for Ashley's, I finally got a call back and they were going to send me a replacement set. Two weeks later is arrives....broken worse than the first! I am currently waiting on yet another call back from Ashley's (we are now 3 days waiting now for another call back). I am now asking for a full refund - I cant keep doing this...I still cannot believe it can take 9 days for a call back!

Sofa recliner a bought is made so cheap, foam is the worst after one month is already braking down in the arm rest, and head rest seating cushion slopes at both ends and have had a horrible time connecting with customer service, insist on coming to service and fix the problem, on a day I work, and would not change the day that I was home, I sent message though customer email, no response called left message and never considered getting back with me horrible company.. Don't believe their advertising.

Poor customer service, poor quality furniture, trouble from the time the items were delivered. Color wore off table in about 6 weeks, chips in furniture, chairs not level. Ultimately, some items were not fixed, told no way to return items and that speaking to a manager wouldn't help, nothing would be done. Chairs rocked and didn't set even. Was told my floor was not level. Ashley-contracted repairman knew this would happen and said "Ashley says that"; he took pics of furniture and floor with level to show proof. Still no help and they refused to come attempt to fix. Would love to hear how many others have heard this!!!

We went in for the Cool-Tech mattress cover (which is AMAZING and worth the price tag!) And we were helped by Lucas. If I could give him 1,000 stars, I would. Our shopping experience was that good; we weren't rushed, pressured or anything. Not only did he address our concerns, he even helped my family who live out of state, in guiding them so they can purchase locally when they get home. He was so helpful in his recommedations, that the next day when I was having issues ordering online, I immediately thought to call him and sure enough, he was ever helpful again in getting my furniture order completed. I'm going to have to get a bigger place so I can order more stuff and see him again. What a delight!

I purchased an item over a month ago, it hasn't shipped yet and since then they have charged my credit card 4 times and . I've been trying to get a hold of their customer service to see what is going on for about a month now. I call and sit on the phone for an hour and get disconnected, I've left messages and no call back, I've filled out the call back on the website and they don't call me and I've done the chat on the website and they don't respond. So I have their customer service a 0. Yes, its pandemic time, but one someone is doing funny things with my credit card and for over a month I can't even get them to talk to me then. They get a 0 out of 5.

It was very disappointing experience. When we bought our furnitures , we were told , you will have ur furnitures on May 30th . But we got nothing and we went back to the showroom. sales rep told us you should followup with customer care . My husband was on hold for 41 minutes and the end they were very rude and he was told that the order, there are not available till end of July . It was a very unpleasant experience. My husband and I decided to cancel our purchase

Walked in and had my tempature taken which was great, although an older couple walked in before me and they didn't get caught to have their temp taken. I knew what I wanted and showed the salesman the name of the recliner I wanted ~ so he pointed out 2 chairs and walked away, saying he'd be right back 30 minutes when by... he never showed I finally *loudly* asked for help. A salesman, Lucas came over to help me. He was GREAT! He showed me different chairs, listened to what I wanted and why. He then got prices, colors and looked up options that were closer to what I wanted but not in the store. He found what I wanted, price matched the recliner and I was able to save hundreds! WOW!! LUCAS SPANGLER. **THANK YOU**. 10 STARS 😁

Brought my wife a vanity set for Mother's Day and it was cracked tried to contact or call no response. I wouldn't recommend

My girlfriend is a single mom going through chemo therapy for brain cancer. As a result, she sacrifices a lot for her two young girls. She sleeps on an old couch in the living room that you can feel the wooden beams through. I wanted to make sure she got a good night's rest, so I tried to buy her a new couch. The sales lady who helped was very nice. However, from that point, it went all down hill. 1)TRYING TO FINANCE... I provided them with all the relevant and requested information. The couch was set for delivery 2 weeks later. Got the email the day of the delivery. The address was wrong. The delivery was cancled and the problem ended up being that the finance company won't ship to a 3rd party address. I was told I needed a pice of mail with my name and the correct address on it. I tried "mailing myself a letter" and then bringing it back into the Ashley office. I was ASSURED that this would solve the problem (And was told that the delivery fees would be deleted for the inconvenience) it wasn't. 2) LIED TO (PT-1) Once the letter was in hand, post marked by the postal service, the furniture was actually delivered. (The delivery guys were the only acceptable part of the experience as they were quick and efficient) ......HOWEVER, the next week, I got a call from the customer service manager, and was told that the letter was NOT acceptable to the finance company, that it needed to be printed and not Hand written. ****I inquired as to why it was ok for delivery and not for financing*** I was told: "I knew that it wouldn't work for the finance company, but I wanted to make sure that you got your couch." That's all fine. But why are you giving me something that you specifically admit you knew would be a problem down the line, while specifically telling me: "yeah, yeah, yeah...everything is good???" 3) LIED TO (PT-2) This is the part that I'm pissed about first- I was told "we need to make sure we get this taken care of so you don't incur any additional costs or fees..." What other costs and fees could there be? I read the contract. There is no such thing. It was her "cover your ass" tactic. She essentially gave me property without securing a method of payment. This was her fault, no one else's. I Went to the point of actually calling the finance company- they hadn't heard of me. 4) FURTHER BREAKDOWN: Went in the next day, asked for the General Manager. Spoke to him, explained the problem. He assured me he would look into it. Days passed with no word. I assume when a general manager gets involved, the problem will be solved. I was mistaken. 5) The Final Straw: I finally went back to the Customer service manager to solve the problem. I explained my girlfriend's medical situation and not appreciating the run around throughout the entire process. I asked: "if I just put it on my credit card, what can you do for me right now?" Her reply was: "since you're here, I'll need to get my office manager involved, but I'm sure we can do something for your inconvenience." ........... The office manager didn't even turn around to acknowledge me, or offer so much as an apology.... AND, after everything was said and done, I paid Full price for the couch, no discount, AND paid for the delivery fees. I am HIGHLY DISAPPOINTED in the entire process (minus the delivery guys) and complete lack of basic customer service. I DO NOT RECOMMEND this company (specific store) to anyone thinking of buying furniture. At Gateway Mall, there's a half dozen other furniture stores that I'm sure would love to have the business. And I'll be shopping at those places next as we are eventually buying a house full of furniture. James Hadd

My girlfriend is a single mom going through chemo therapy for brain cancer. As a result, she sacrifices a lot for her two young girls. She sleeps on an old couch in the living room that you can feel the wooden beams through. I wanted to make sure she got a good night&'s rest, so I tried to buy her a new couch. The sales lady who helped was very nice. However, from that point, it went all down hill.1)TRYING TO FINANCE... I provided them with all the relevant and requested information. The couch was set for delivery 2 weeks later. Got the email the day of the delivery. The address was wrong. The delivery was cancled and the problem ended up being that the finance company won&'t ship to a 3rd party address. I was told I needed a pice of mail with my name and the correct address on it. I tried &"mailing myself a letter&" and then bringing it back into the Ashley office. I was ASSURED that this would solve the problem (And was told that the delivery fees would be deleted for the inconvenience) it wasn&'t. 2) LIED TO (PT-1) Once the letter was in hand, post marked by the postal service, the furniture was actually delivered. (The delivery guys were the only acceptable part of the experience as they were quick and efficient) ......HOWEVER, the next week, I got a call from the customer service manager, and was told that the letter was NOT acceptable to the finance company, that it needed to be printed and not Hand written. ****I inquired as to why it was ok for delivery and not for financing*** I was told: &"I knew that it wouldn&'t work for the finance company, but I wanted to make sure that you got your couch.&"That&'s all fine. But why are you giving me something that you specifically admit you knew would be a problem down the line, while specifically telling me: &"yeah, yeah, yeah...everything is good???&" 3) LIED TO (PT-2) This is the part that I&'m pissed about first- I was told &"we need to make sure we get this taken care of so you don&'t incur any additional costs or fees...&" What other costs and fees could there be? I read the contract. There is no such thing. It was her &"cover your ass&" tactic. She essentially gave me property without securing a method of payment. This was her fault, no one else&'s. I Went to the point of actually calling the finance company- they hadn&'t heard of me. 4) FURTHER BREAKDOWN: Went in the next day, asked for the General Manager. Spoke to him, explained the problem. He assured me he would look into it. Days passed with no word. I assume when a general manager gets involved, the problem will be solved. I was mistaken. 5) The Final Straw: I finally went back to the Customer service manager to solve the problem. I explained my girlfriend&'s medical situation and not appreciating the run around throughout the entire process. I asked: &"if I just put it on my credit card, what can you do for me right now?&" Her reply was: &"since you&'re here, I&'ll need to get my office manager involved, but I&'m sure we can do something for your inconvenience.&" ...........The office manager didn&'t even turn around to acknowledge me, or offer so much as an apology.... AND, after everything was said and done, I paid Full price for the couch, no discount, AND paid for the delivery fees. I am HIGHLY DISAPPOINTED in the entire process (minus the delivery guys) and complete lack of basic customer service.I DO NOT RECOMMEND this company (specific store) to anyone thinking of buying furniture. At Gateway Mall, there&'s a half dozen other furniture stores that I&'m sure would love to have the business. And I&'ll be shopping at those places next as we are eventually buying a house full of furniture. James Hadd

I was doubled charged for the same product, when I tried to call the number I was on hold for well over 45 minutes and still no one answered. I called my bank they were unable to help me at the moment.

I signed a Unilateral Contract (promise of payment for a service received) with Ashley Furniture via e-signature. The terms of said obligation were product/date/time specific. The consideration I offered was payment for the couch. Unfortunately Ashley Furniture did not have my product in stock on the day it was supposed to be delivered. However, that does not relieve them of their contractual obligation. I had a reasonable reliance on them to deliver and assemble my couch and reserved an entire day for them to do so . They reneged on the deal, and offered me no remedy for time lost. When I called to see what happened with my delivery I was given vague answers, and was on hold for 3 hours. Sal, a very unprofessional employee, made an illusory promise to 'maybe' deliver the couch in another month if it came back in stock . He even tried to force me to pick a day and time to reschedule delivery for 3 weeks from now as quote "delivery fees are non-refundable". The Unilateral Contract agreement I signed with Ashley Furniture is only valid and enforceable by way of contract completion.Making an illusory promise to 'maybe' deliver the couch n 3 weeks in not an appropriate remedy. I am entitled to a full refund & will make sure Ashley Furniture does not have access to my banking information. Time and date sensitive contractual performance (delivering the couch) is required for payment. Specifically April 17th Delivery btwn 10:15am-2:15pm as per the dated e-signed contract confirmation . Under basic law they are not entitled to anything. This business is untrustworthy. Shop elsewhere.

Don't buy from Ashley furniture, I bought $5000.00 leather couch last year. Cushion already deteriorating and hard. Leather already crackling. Customer service is horrible don't reply back and the synchrony bank they offer is a ripe off. Next time iwould rather go to Mathis Bros or Jerome's furniture.

On March 11th 20/20 I was unlawfully terminated by Ashley Furniture. They never gave me an update, they never really told me the reason why, they terminated me with a sexual harassment charge unbeknownst to me LOL Ashley's Furniture is the first retail store I've ever worked at ever in my life. I actually liked waking up and going to my job, getting dressed and being able to meet and talk with new people. When I first started I was going through a lot but I let management know ahead of time. I feel like they didn't want to work with me anymore, so instead of taking the time out to really get to know my strengths and weaknesses they booted me out with the quickness. I tried to quit several times but management, and HR included begging me to stay. But when they were done with me they decided to kick me to the curb and put me second like everybody else has done in my life. It really crushed my soul and had me in the downward spiral and made me even more depressed. I'm not perfect and yes I do have things to work on myself for working at Ashley's was helping me do that tremendously. I've had talks with all of my assistant managers, HR, and peers as well about my performance and I never really got any negative feedback. I'm always concerned about how I look, how I make other people feel because those are things that I are normally concerned about 2 when being in a new work environment with you people. My boss Perry Thomas, assistant manager Henry Robinson, and other assistant manager angel I'm not sure of his last name have all made sexual references, made passes, have played around with me in the work environment and I've done the same things back towards them. Henry Robinson to be exact even pulled me to the side one day and told me that he was sexually attracted to me and showed me a place in the warehouse with we could go have sex if I wanted to. I never really pushed those lines with him and I never reported it because I didn't want that to be turned around on me, order for me to get fired. I kept a lot of things to myself, a lot of side conversations. And in the end it all blow up in my face and they ganged up on me and booted me out. I was very upset I still am to this day. HR never called me back they never followed up with me and they never even really told me who said incident was with or whom I sexually assaulted it was just basically over here safe. I don't feel like I was rightfully terminated. I have evidence and also other people to vouch for me and say that the so-called bosses that work at Ashley furnitures located in Cordelia are the best, but in fact they're not. I need help to resolve this issue HR has still not gotten back to me and I'm just really upset. I'm not perfect, nobody is but if I ever did anything to make anybody including my peers including my bosses feel uncomfortable I'm pretty sure they would have told me. How do you sexually harass someone that took you to lunch LOL can you guys please help me? Peace and blessings to you all let me know what I should do

I would give a minus 5 star rating for this JOKE and i mean JOKE of a company. I bought 6k in furniture and every piece was scratched broke and bent. Bar stools unbeknownst to me were wrong height. You would think no big deal right. Just ask them to exchange them. But beware! they love shoving their policy up your *** and you are stuck with the item They will not deal with you after you accept your order. Then on the damaged goods you'll wait for forever for a so called tech to come and sand and paint your damaged furniture inside your home spraying God knows what and getting it on the carpet and not to mention the chemical smell Yes thats right.. you bought damaged used furniture at new prices and again with thier policy BS! These people are your typical used car salesman creeps from down below. Watch the look on the techs face when you ask them if this is typical of Ashley furniture or was my order just a fluke I get the same look on the delivery team and the repair techs.. everytime. they know this is ashley furniture's routine.. my order is still not right 6 weeks later. They give all new meaning to the word incompetent and crooks! You WILL BE SORRY if you shop their. Dont say i didn't warn you!

My rep Tiera was SUPER helpful and all around a pleasure! Got us what we needed for an affordable price! Definitely going back!

Tabitha Douglass was great. We already knew what we wanted and were about to walk out of the store when they said they would price match what we saw online.

Do not buy from Ashley furniture. I purchased a bed from the Norwalk,ct store. They talked me into buying the extended warranty. Not even 2 months having this mattress I had problems with it. The store, manager, salesman and technician refuse to honor any of the warranties. It's awful. Now I am out all that money and stuck with a defected mattress. Buy your mattress from a real mAttress company.

My wife and I purchased a King bed frame, (2) Twin XL "bunkie boards", (2) night stands, a desk and a chest dresser. The staff inside the store were great to work with and the gentlemen who delivered the items were great to work with. However, the (2) bunkie boards did not arrive with the rest of the items thus we could not use our bedframe unless we purchased bunkie boards elsewhere (which we did that night and was refunded for the bunkie boards for in-store credit). Additionally, the desk had a drawer that did not operate correctly. The store sent a tech out a week later to determine we needed a part for it. Processing for the part was quoted 7-10 days. As I am writing this (3/17/2020), we are told the parts will ship 4/10/2020 and I have the option to install myself or schedule for a tech to install them (which would take a number of days to schedule). Along with this frustration, multiple handles on the drawers for the chest have scuffs and rough marks. Ashley furniture will not offer returns AT ALL. The process of dealing with customer service and trying to get Ashley Furniture to fix any of their mistakes is a long drawn out process and would spend my money somewhere else in the future. I will not recommend Ashley Furniture to my friends and family.

Andrew was amazing and very helpful! Our experience was not rushed, and he gave good design insight to help us find the right, matching sets for our home. We were treated very well with a super friendly and personable attitude. We wish all our retail experiences were this amazing!

Robert was extremely professional and helpful during our purchase. We took a long time to choose and he was patient and not pushy. He showed us things we wouldn’t have looked at otherwise.

I am writing after having furniture for a year. This is garbage. The bed frame is assembled with mismatched parts. The dresser glides fall apart so they gave us an 8 pack to fix the problem ourselves. The other dresser was broken on the back from the delivery guy who lugged it up the stairs by himself. I guess you get what you pay for. But from LINA.

I worked with a kind employee, Dawn, while looking for a bedroom set and mattresses. I decided not to get the bedroom set, but I did purchase the mattress, a foundation and a frame. I also paid the $119 delivery fee, but it was on backorder for a week because of the frame, and I could only be available for delivery on the weekends so I patiently waited another week. When the delivery driver showed up, he informed me that for sanitary purposes, he couldn't take my old mattress. I had 2 small spots. But whose mattress is perfect? Because THAT'S a only kind their taking. So I refused delivery. Idk what the $119 is for, if part isn't for disposal of the old one.But how many people have an 8 year old mattress without ever having a baby spit up, or having a water bottle leak? Idk anyone with a perfect mattress who is looking for a NEW ONE!I called to cancel my order, so 4 days, and 8, non answered phone calls, I eventually was told that I had to come in to cancel my order. So yes, 8 times I called, and on the 10th ring it hangs up. I would NOT buy a mattress here!Update: I was yold to call the store Sunday and speak with Angel, to cancel, but I tried to call 4 times. 10 rings and then it hangs up. This place is a joke! Even my salesperson, Dawn, bought her furniture at Rooms to go! DON'T shop at the Clearwater store on 19!

Had a great shopping experience! Our salesman was no pressure but was right there to answer any questions we did have.

Excellent service (thanks, Eric!), reasonable prices, and good quality furniture.

Robert was amazing, he was very patient while I looked for the right couch and loveseat, and really helpful.

Great experience. Rob was very patient, considering we changed our minds three times. We bought a new home in Springfield and filled several rooms of furniture. We received everything we wanted & more. We will definitely return to furnish more rooms. Thank you Robert Evens. Rob & Kat Howard

They are by far the worst place we have ever bought anything from.. We bought a sofa set with tables, a carpet, and throw.. We had the worst experience with the delivery guys ever.. They text that they'd come at 8:30 and came at 11am.. and when I asked if they'd be able to help me move out one of the couches to make room for the new one they said they couldn't and watched Mr struggle with the 2nd big couch for 15mins and left.. And when I called the corporate office they said they left because we weren't ready.. I went off on them saying how does one leave after 15min of watching me struggle without saying something like if you're not ready we have to go, or we will leave because we have other drop offs or they were going for a drink or whatever.. They said nothing and left.. And when I threatened to cancel the order that's when they came back.. Also, important detail I left out.. We postponed our delivery 2x because we wanted all of our items sent to us all at the same time and they still somehow managed to still not deliver our carpet the same day.. And from all the commotion that happened that day they never gave us the throw and they submitted the order as if we received it.. Obviously I called and complained and they did nothing about.. The only thing that was revealed to me was that our sales guy pretty much lied to us and screwed by telling us he will give us free 3 year coverage and charges us the full price for it and for the items with no discount.. My mother and I were furious to the point of my mom getting chest pains and went into the hospital and we have been in there for over 40 days now.. But I promise when my mom gets out the hospital we will be taking them to court..

Thanks for making our purchase so easy!

I purchased $850 worth of furniture for delivery and I told the sales lady that I didn't have a cell phone when she asked me for it and told her I prefer email or a phone call to my home. She set up deliver and I told her that that day was good and that I would be home all day. She talked about the delivery people calling a few days before to confirm and I paid my bill. When I delivery date came, no delivery. I called and was told that I didn't respond to their text to confirm the delivery and I told them that I had specifically told the sales person that I didn't have a text number so they couldn't have texted me. But they wouldn't bring my furniture so not wanting to take another day off from work, I cancelled my order so that I could do business with honorable people. It was then that I was told that because I cancelled before delivery that it would cost me 10% of the sale or $85! I complained all the way to their corporate office but still they refused to refund the full amount. I continued to cancel the order out of principle because I don't like to reward poor customer service so I have lost $85 to people who do not listen and blame me for everything that happened rather than taking responsibility for their mistakes.

Opening an air bnb soon. Zack Gehrke was a great help. He did everything to make my Purchase seamless. Deserves a raise!!

Sofa recliner broke less than a week after delivery and getting the runaround on warranty repairs. Will never do business there again.

Great customer service.

We finally decided to purchase a new living room set about 3 months ago. We found a leather one with controls to adjust head, lumbar, and feet. The one in the store was very comfortable. Unfortunately after delivery the problems started the same day. There is still after all this time no power cord for the chair, even with several requests. The sofas (we bought 2)are very stiff and uncomfortable. They "groan" even when just readjusting your position and "scream" when you use the controls.From day 2 we requested assistance but were given a kind of excuses. The one in the store is sat in more often, so doesn't feel the same.... Corporate has to ok reselect, but unfortunately takes forever to get Corporate to reply and managers won't talk to customers!!!! We absolutely do NOT recommend Ashley Furniture to anyone!!!!

Had a great experience buying a sofa from Ashley HomeStore

Andrew Roe was extremely helpful in helping us choose our bedroom furniture. He was very knowledeable with their inventory and guided us to exactly what we were looking for. Highly recommend him and this store!

Our salesperson, Samuel, did a terrific job. He was attentive, well-informed, and provided an exceptional amount of service throughout our purchasing process.

Eric was an awesome salesman. Informative and professional. He helped me to meet my family's needs. Highly recommend Ashley's. I was referred by my mother. Thanks for a great experience!

10 stars for the lovely Lucas Spangler. He made shopping for a mattress an actual fun experience and it felt like I'd known him for a lifetime! We will definitely be returning for our home needs in the future!

Very fast and friendly service! Super easy financing and huge inventory! Delivery was also surprisingly smooth!!!! Very much appreciated!!!!

We were very impressed with how hard Mr Evens worked to help get exactly what we wanted at a price that worked with our budget. We will come back to your store and recommend it to friends and family. You need to give this employee a raise!

fast and friendly service. As soon as my Mom and I entered the store there was a gentleman waiting to help. We knew what we were looking for so he directed us right to it and made the experience very simple and easy on top of getting a really great deal on 2 beds!

Iris was incredibly knowledgeable and super friendly! I appreciated her as a person for being able to juggle all of our questions and concerns. Thank you so much!!!!

I give five stars had a great expirience today

The experience I had with Sharon was great,I felt like she got me the best deal possible and I didn't feel like she was pushy at all. I appreciate it when I don't feel like the only thing that matters is a sell.

We have been in 3 times to buy the Trinell entertainment center. But we're so harassed by employees we left. Our sales guy deserved 10 stars. He was informative but not harassing, and honestly he was awesome.

Very helpful. Easy towel with and no pressure

Had a great experience with Tabetha!(the red head) she was very nice and super helpful throughout the entire process!

Andrew, helped us find what we wanted and more. It was for a super good price too.

I was promised delivery on 2/21. I flew.to PCB to accept delivery. I waited until Noon, no show. then I called. I'm told I'm not on the books for delivery. I don't live there so I had to fly home. I had to hire someone for new date 2/26 to wait. Driver calls to say he is close, Then calls back and said sofa not on truck. I have a guest checking in and need sofa so I had to buy a sofa and my husband had to call out of work to take it down. I'm out so much money and time. Terrible customer service. I cancelled the whole order.

They have the worst customer service. Bought end tables 2 months ago and still waiting for my table with 4 legs to sit level on the floor. Ashley is still ordering parts. NOW A SPRING POPPED OUT OF THE SOFA. Bought furniture in December. All I can say is quality is GARBAGE AND I WOULD NEVER SHOP HERE AGAIN. Once again I have to wait for service repair! All I want is them to take this EXPENSIVE POOR QUALITY Furniture back and refund my money.

Thank you for all your help, we are very excited for our New bedroom set!!! Great customer service!!

Eric, the salesman, showed us patience and was professional. Very happy experience.

Just wanted to thank Lucas so much for always going above and beyond for his costumers. Always making us feel welcomed and valued. Not just a seles man but a person we can call a friend. Always making us laugh and always having a good time to the point where we forget we’re buying something. That’s how much his work ethic speaks for itself. Thank you again Lucas for doing what you do! We’d definitely come back again and again! You rock!

Lucas was amazing he is always a pleasure when we go into Ashley’s. If I could give 10 stars I would. This is the second time we have come back to Ashley’s and purchased furniture and Lucas strives to make sure we are getting the best deal. We are forever customers because of Ashley’s staff like Lucas.

Tiera was awesome she was super friendly and knew her stuff. Went in with one thing in mind came out with a whole set.

Chad was very helpful to me & I got a great deal!

It was 10:30 in the morning on Thursday I walked into Ashley on golf road newly purchasing a home needing quite a few things and I was not approached not even 1 second by anybody after a 1/2 hour of being in the store and I was on my way out while 5 sales people were just sitting around doing nothing... And then these furniture stores wonder why we shop online.... Also why they are all closing....

We came in to look at beds, and were helped by a gentleman named Andrew. Buying a bed can be daunting because of all of the different types, but Andrew did such a great job explaining the benefits of the beds we were interested in. We never felt like we were being rushed into a decision, and Andrew listened to all of our concerns. The whole experience was painless, and actually fun. Thank you Andrew for being such a fun person to work with!

Very friendly staff. No pressure to buy here. They have awesome furniture a d great prices and work at getting you discounts above and beyond. I would recommend this place to anyone. Especially talk with Eric. He was an awesome sales person.

Eric was very helpful. Since I am on a limited income, he helped me find the mattress and base that I can afford and one that met my comfort need.

I had a wonderful experience!!!

My sales person was Tabitha Douglass at the Springfield OR Ashley. She was very knowledgeable about the furniture, explained why we couldn’t get our recliner with a different recliner handle, was very efficient with the paperwork, explained our protection plan in detail and made the shopping experience fun. No pressure, no stress. Everybody should request Tabitha for their salesperson!

Tiera wasn’t like every other sales person. She care about our budget and what we wanted. I’m glad we got to work with her!

Sharon at the Springfield location was very accommodating and helped us find a quality couch that fit our needs and our budget. 10/10 would work with her again. Future Ashely HomeStore shoppers for sure.

Outstanding service (Sharon Plisko), very professional, great selection, super experience.

Was just gonna look and see what deals they had had a great deal on a sofa was just going to get love seat

Lucas was fantastic!! Highly recommend!

Tiera was a rockstar! She made the decision making process very easy for me and my girlfriend. We are so excited for our new couch!

I wasted a whole day waiting to get my new furniture to just find out it has been back ordered, if I hadn't called I would have never knowed it was back ordered this company is not straight up with there customers so be aware of this when purchasing one line.

Lucas was absolutely fabulous. He gave us a few different options when it came to buying a new bed frame. He didn’t give off the normal “pushy salesman” vibe. Would totally give him 10 stars if I could.

Lucas was absolutely Amazing to work with! We will be back because of his amazing customer service. I hardly want to call it customer service because he was more of a friend to us in buying our first couch! Thank you again Lucas!!! 5 stars is not enough, neither is 10, let's go for 100!

My one star review is for the wonderful sales lady that helped us she was very kind and helpful. The other empty stars are for the store managers and the company that doesn't stand behind its couches. I've had my set for not even a month and the cushions have already started to sag and the office managers responce is" well you've already almost had it for a month. You cant return it." The furniture came damaged when they delivered it. The couch the tables They said they would make it right and fix whatever was wrong. If it got worse . mind you we paid for that coverage. The lamps that came are bent sideways and the shades were stained with dirt while still in the packaging and covered in the clear covering. They said I could bring them back but I didn't have time to so that one on me. Bottom line go to rifes Ashley sells horrible low quality furniture. Your paying for walmart quality furniture. Horrible managers very kind salesmen and women and technicians though.

Great prices, knowledgeable staff.

Rob was great. Not pushy at all but still gave us the information we needed to purchase our new mattress. Thanks!

Great customer service, fast delivery, great furniture

Good experience! Knowledgeable staff.

Tons of furniture in a wide range of styles. I appreciated that the salespersons weren't pushy. They explained to me that anything I picked out to buy would be delivered to my house free of charge in a few days or so.

rob was patient and kind. he was not pushy and answered all of our questions. i really appreciated his help

Robb with 2 b's😉 was very helpful in assisting me in what I was looking for!! Thanks Robb you are awesome!!

Rob Evans was extremely helpful in getting us the furniture we wanted at the right price! Will definitely be coming back to Ashley furniture because of his excellent service! He was very friendly and made the experience a pleasant one.

Cheapest furniture ever and they do not honor their warranty on their furniture is made out of cardboard never ever go and shop they're the worst place ever, and their technicians are lazy and don't know what they are doing or understand how to build furniture, Ashley furniture is a rip off!

Robert was incredibly knowledgeable and service was absolutely fantastic. We were given informed answers that helped us make the best possible decision. Thank you!

Great customer service, great furniture

Bought a new couch today. Great deal. Robert was very helpful. Thank you very much!

T was extremely helpful and patient with me. She wasn’t pushy or “sales-y”. She answered my questions and concerns. I felt like she was in my corner and had my best interests at heart. T also went to bat for me to get the best possible price. Absolutely phenomenal experience.

Sharon was very helpful! We came in quickly on a lunch break with little time and a pretty good idea of what we were looking for. She quickly absorbed what we were asking for and didn’t waste outlet time by showing us options that didn’t fit that criteria. She found a creative solution to the sectional we were looking for and immediately worked to get us the best price possible. There was no run around about pricing and she had all of the information we needed at her finger tips to show us what any of the options would do to the price. We returned 2 days later to purchase what we had looked at and she remembered us immediately. She had all of the information about the one we liked written on her business card for us so we could have talked to anyone but we asked for her and she made herself Immediately available to help. I can’t thank her enough for not wasting any time, we hate shopping and we spent less than 30 minutes total looking at and purchasing the sectional we decided on. She was great!

Tabitha was an incredibly helpful saleswoman and helped myself and my fiancé find an amazing new mattress and topper that fit our needs. Set up a day to be delivered as soon as possible. Mattress was on sale which was a nice relief. Entire staff friendly and accommodating and I even earned a few gift cards. I will definitely be back to this store and buy from Tabitha again. Thank you again Tabitha!

Samuel was very professional! He kept us informed, by the second, of the entire process. He and his manager worked very hard to fit everything we wanted within our desired price range. I will definitely recommend him to all of my friends and family.

Zack was an awesome salesman! Very helpful and funny! We were in and out within an hour. Bought a wonderful piece of furniture! Thank you, Zack G!

Tabitha at the Gateway Ashley store was awesome! She was very patient with me. My Husband Jerry has stage 4 Advanced Metastatic Prostate Cancer 💙 We have to be extremely careful with our budget, for Cancer is very expensive. Tabitha, told me about the weekend special, so I could safe money and still get the quality Bed Frame and Box spring:) She’s a Keeper!♥️😀

Robert was very friendly and not high pressure, would recommend working with him if you are furniture shopping!

Chad was amazing and very helpful. Made the process super easy.

James Buck was very helpful and patient while showing me just about every couch in the store.

Not a good experience!We purchase a living room set, accent chair and coffee table. We were told delivery could take between 2 to 4 weeks. We were given a date which was 5 weeks after purchase and the date kept changing. Everytime we called Customer service regarding the change, there was never a convincing answer as of why the they kept delaying delivery. We recorded the conversations for the records. We kept waiting and 8 weeks went by and no furniture. We drove to store, supervior was apologetic for the delay, returned the delivery fee and promised to deliver at least the sofa and the loveseat within a week because those 2 items were ready to go in the warehouse. We waited 7 days and never received a text, call or email. We ended up canceling order. It was disappointing but the right thing to do. Miscommunication. Misunderstanding and to summarize it was just a bad experience. I do not recommend Ashley Furniture, not worth it!

Great experience at the Gateway Mall location with sales associate Sharon. She was very knowledgeable and gave me plenty of time to make a decision without being pushy. I bought a wonderful recliner that I’m very happy with!

As others have said, if I could give this a 0 rating I would. Due to my bad experience I will never buy anything from Ashley Furniture again. My husband and I purchased furniture from Ashley Homestore on December 22, 2019. We had waited years to buy a good set of living room furniture and were excited to get what we thought were quality loveseat power recliners. These were supposedly 50% off, which in doing further research I found the sales price to be higher than the actual regular price. We also bought a warranty that is supposed to cover anything that happens to the furniture. The loveseats were delivered on December 30 as promised. The delivery men assembled them in good time. A few days later my husband noticed one recliner on each loveseat was not working. I called customer service and a technician came out and found the power had not been hooked up. Ok, so far so good. A few days after that I noticed when the chairs are reclined there is a big gap between the seat and back cushions, at least 4 inches. It makes sitting on them very uncomfortable. I also had one of the chairs I'd reclined suddenly go back further accompanied by a clunking noise. I pressed the button to go back up and there were three more clunking noises. It has not recurred but definitely not normal. I called customer service again and they sent out the same technician as before. I explained about the clunking noises and the gaps. He didn't find anything wrong with the recliner making the clunking noise and he said other customers have asked him about the gap. I asked him why the issue had not been addressed since others had also reported it. He didn't have an answer and told me to just adjust the lumbar support. I was not happy at this point. He said he could put more stuffing in the chair if I wanted. I told him no I wouldn't do anything that could void the warranty. It seemed a rather strange way to fix the problem and not at all a viable repair. He took pictures and left. At this point I was, and still am, frustrated and upset. The furniture we'd been so excited to buy and thought was good quality was turning out to be anything but. I tried calling our salesman using the cell phone number on his card. Turns out that number is not in service. I called customer service again and told them I wasn't happy with the loveseats and did not find the technician's resolution acceptable. I told her we wanted to exchange them for different furniture or to get a refund. I was told Ashley Furniture did not have a return policy and that it was stated in the terms and conditions. I have never dealt with a large company who had no return policy. I was told I would have to call the corporate office. The customer service rep gave me a phone number which turned out to be a bad number. I found the contact info online but when I called it I got routed through numerous queue lines but was not able to talk to an actual person. We have also discovered the warranty we purchased doesn't really cover much of anything. I went online to see what reviews of the company said. I was surprised by how many bad reviews I saw across the country. Some mirrored our experience almost exactly. I cannot understand how this company stays in business when so many people have had such bad experiences. At this point we are stuck with furniture we aren't happy with. Furniture that has some issues that the company will not address properly. I couldn't find a customer hotline for customers to call either. We feel stuck and after reading so many bad reviews with our same issues I would think they are all feeling stuck too. A business that has so little regard for customer service should not be in business or needs to drastically change their policies.

Had a pleasant, seamless experience. There was no pressure to buy or over selling of the furniture we purchased. We buy from here often and am always happy. This trip was no different.

Amazing service. Robert and Eric worked with us to get exactly what we wanted at a great price. Will definitely be making all future purchases here. Did my research and ended up at the Ashley Home Store at gateway. Quality furniture at unbeatable prices.

Rick was great and went above and beyond to help us. He was not pushy whatsoever which I appreciate. He showed us all options when buying our kitchen table set. He also recommended some rugs which we went back bought a week later , he was there as well and helped us with that purchase. We always go to Ashley’s for our furniture needs. Thanks Rick!

Chad was a great sales person that helped me get the chair i have been wanting and Lucas helped get me a great deal. Will be back to Ashley's.

Today was my 2nd time purchasing for my new home. Today I bought a dining room set. Again no pressure, just superb customer service. Robert helped me today. I really enjoyed chatting with Robert while he helped me pick out my new dining table. If only you could get the kind of customer service I received everywhere you go. Life would be so much easier. I am very excited to receive the dining set and I am looking forward to the next time I need to make another purchase for my home. It will definitely be ashley’s. Thank you again. Deborah Wise

The sales man Robert was very helpful. I'm only giving a 4 star rating because of customer service. I was told to call and confirm my order 2 days prior to delivery by Robert which would have made that a Tuesday. I ended up getting a text asking me to confirm on that Monday. So I did. As well as Tuesday and Wednesday. When I called Wednesday I was told my order had never been confirmed and got dropped. It would not be delivered for a whole other week. I was not happy with this information considering I did exactly as I was supposed to. After becoming very very upset I was contacted by a manager in customer service who was able to get my couch delivered on the original expected date which made me very happy. The delivery was quick and the gentlemen were very professional. Unfortunately they did not give me an opportunity to fully check out the furniture before they left. The seemed rushed asked for a signature and was in and out of my house in less then 25 minutes. After they left I found a odd popping noise coming from the frame. It's very annoying to sit on that area and hear that noise. Again I called customer service before the 3 day mark and have yet to get a hold of anyone. I love the sectional other than the noise. I'll continue to try to get ahold of someone. I feel I'm being very generous with the 4 star rating. Especially since Robert told me over and over again how great the frame work is on Ashley furniture is.

Nice sales representative. Pretty good selection. Can't pick up furniture since it comes from Portland which means you have to pay more.

Great friendly customer service! Would definitely recommend checking these guys out if you are in the market for new furniture!

Had a wonderful experience. We purchased a lift chair and adjustable bed for my dad. He absolutely loves the chair and we are anxiously awaiting delivery of the bed. The best part of the whole experience was the sales associate Tiera. Small in stature but really big with customer service. We will definitely go see Tiera for any upcoming furniture needs.

Gave me a date for delivery...sorry can’t deliver it’s on back order. Set the new date a month out. Four days prior to that, sorry it’s on back order. Set a new date another month out. 2 days prior to delivery, sorry it’s on back order. Now they just rescheduled delivery for two months out. That will be a total of 4 months from the date of purchase. I guess we will see what happens. I would cancel it but I have an entire bedroom set already here and their return policy states once it arrives it is YOURS no exceptions. Also, only half of my ergo tempurpedic base arrived. If anybody is thinking about starting a furniture company the competition is not very high. Thought the service and organization would be a little better, especially for someone who just spent $10,000 in their store. Very disappointed. I will never go again nor will I recommend this entire company to anybody. Only piece of advice is, get your entire order delivered at once just in case they throw you around you have the option to back out.

Tiera was incredible! She listened to what we said, never pushed, and in the end got the best deal for us. We cannot wait to receive our sectional and definitely plan on buying other furniture in the future... but only as long as Tiera sells it to us 😉

I was told the couch would be there on Tuesday, I had to work my schedule around their drop off time. After having the delivery confirmeda couple days before hand, I got a call that morning (30 mins before show up time) That the couch was on back order. They were not going to be able to bring it for another month! Then when we tried calling someone, it took over a week to even get a hold of someone cuz they kept hanging up on us. Once it was finally delivered, they caught a string on something and then had to send out a couch tech. Now we are waiting on a cushion that is taking over a couple weeks to get in and no one has contacted us about it. The couch is not worth the hassle of it. I will never again spend my money here.

Was absolutely fantastic, a sales person by the name of tabitha was a big help! Got myself a new temperpedic mattress and I’m more than excited for when it arrives! Tabitha was great too, she didn’t try to push me into a purchase and allowed me to find a mattress I liked, on top of that she was able to answer all my questions too!

Great selection and awesome sale prices. I received info about the sales when I walked in and then was left to shop without being "harassed". Once I had questions, I had immediate, helpful service.

Beautiful furniture and great service. Tabitha went above and beyond to assist us on our visit. We have been to this location numerous times , this was the first time it was difficult to maneuver my mother's wheelchair. Tabitha had rearrange and move furniture for us to get through and see what we came for.

Hi!! I absolutely love the store and layout!! Tiera is so knowledge and super friendly!! She is just so outgoing and helpful!! I purchased a fireplace insert and a coffee table and two end tables!! I am always happy with my purchase!! Thanks Tiera and Ashley Furniture!! We love you!!

Got a sofa

My wife and I had an outstanding experience with the sales rep Zack. He answered all of our questions with the utmost knowledge and understanding of the product that we were purchasing. I highly recommend this store if you are in the market for great service an excellent furniture.

Very very frustrated. I ordered a couch this weekend from the Springfield Oregon location, I requested it to be delivered on the 17th when we could have someone at the house. I got a call that said we will call you again soon so you can confirm your delivery. So I waited. I got another call the next day saying you never confirmed so we won’t deliver for another 4 days. So now I’ve paid 180$ for horrible delivery service.. having to try to reschedule being home and moving our current couch, and I waited on hold to even be talked to for 15 minutes. The only thing that was any good was the two people I’ve interacted with were nice. Other than that I don’t think I could recommend Ashley’s furniture. A big waste of 180$ just to be frustrated. And it was not an option to not pay and not have it delivered. Very very frustrated/disappointed.

I had a great experience with the staff at this store, but delivery was a nightmare. Instead of buying online, I wanted to support a “local business”, so I came in and placed my order. The only delivery option was premium delivery, so I paid for that and was told to expect my new sofa in about a week. I made sure to tell the woman I spoke with that I was in an upstairs apartment and that the sofa would need to be slid like at an angle over the stairs to the balcony because of the layout of my walkway. Mind you, the sofa I ordered was 96” and I’ve successfully had a 108” sectional delivered to this apartment before. Well, two delivery men arrive and they start measuring and telling me they’re not going to deliver the couch because they can’t. I try and tell them how I had my sectional delivered and how I told the staff at the local store this couch would need to be delivered. The delivery guy tells me not to tell him how to do his job, he’s not going to deliver my sofa. After a long talk with corporate who says they’ll tell the men to deliver if I sign a damage waiver and a million different excuses from the delivery men as to why they can’t deliver my sofa, I ask to have the couch just left outside and I’ll get it up myself. The delivery men drive away with my sofa and corporate has to call and have them bring it back half an hour later. They drop it off and leave it on the sidewalk after dragging the only end of the couch not protected by cardboard across the pavement. I, a 120lb woman, and two maintenance men from my apartment got the couch inside in like 15 minutes. It’s ridiculous that these delivery people said they couldn’t do it and refused my assistance because “I’m a woman and women aren’t strong.” (Yes, he seriously said that lol) I get I don’t look super strong and men are generally stronger but the couch was only 180lbs and that is totally not ok to say. Corporate said it was a cultural thing when I told them how sexist the delivery men were lol. Anyway, I’m being refunded the delivery fee which is great, but I never should have had to experience this in the first place. I suggest this store not use this delivery team/company in the future.

Tiera was amazing, she spent 2 days helping me find the perfect pieces to add to my livingroom and getting us the best price absolutely available. The store is stocked with tons of great furniture and employees are very upbeat and helpful. It was a great experience. Amazing sales and management staff. I could not be happier...

My husband and I went in thinking that we knew which couch we wanted. It ended up not being the quality that we were looking for so we looked at other ones. Chad was very tentative to any questions that we had and made sure to work with us on what we were looking for. We ended up with a better quality couch than we went in for, and a price we could afford! We would suggest Ashley Furniture to friends and family.

Samuel was friendly and helpful and made shopping at Ashley Homestore very easy and fun. For only being employed there for 1 month he was knowledgeable about the couches and mattress that I was looking to buy. Lucas was also very knowledgeable and helpful in this buying experience. I would highly recommend shopping at Ashley Homestore.

Chad was amazing in helping us find a couch that fit our needs! I would definitely recommend him when your ready to buy! Thanks Chad! We appreciate all your help!

We were looking for a reclining loveseat and couch and found just the right set. Rob Kay was helping us, he answered all our questions and gave us a quote. I warned Rob that Steven won't make a purchase today, he always sleeps on large purchases. Rob asked Steve what it would take to make a purchase today and Steve told him a price, Rob took it to the manager and the manager agreed! The price was so good that Steve agreed to buy it today! This doesn't happen, he procrastinates everything! Thanks Rob, Ryan and Ashley's!!

Zach was very helpful and informative. Very pleasant young man.

James was awesome! He helped us find exactly what we were looking for and at a great deal!!! First time customer and now a lifetime customer

I typically do not write negative reviews because the majority of places I shop do not warrant negative feedback. However, Ashley Furniture (Tempe store) has most certainly earned this review. This Christmas I ordered a bedroom set for my 13 year old daughter as a gift. It was an expensive set, costing me $3000.00. My sales person, Jose was helpful during the sale and that was only positive experience. The set was ordered before Christmas and I was told it would not be delivered until December 30. When it arrived, I was told that they did not load the hardware on the truck and it could not be put together. I am not sure who loads the truck, but it would seem common sense to make sure all the pieces were present before delivering the items. I told the driver I would not accept an incomplete delivery and the furniture was taken. I called my salesman and he did return the call and told me he would contact the office. I receive one call from a girl who told me that the furniture would not be available until January 11. When I asked why it would take so long, she explained that the furniture would have to come off the truck and then put back on the truck when the hardware arrived. This model of business is inefficient and demonstrates no regard for the customer. I explained to her that I had a 13 year old at home, who now had no where to sleep because her old furniture was removed from the home. I was told that she would call me back. I called the store almost daily and was either on hold for extended periods of time or transferred to other stores that had no idea what I was talking about. Several times when I asked to speak with a manager, I was told, "I can help you." When I call a retail store and ask to speak to manager, there is probably a good reason for me to do so. I am not interested in speaking to a minimum wage employee who could care less about my issue. A week later still no furniture and still no call backs. After multiple calls, I finally did reach a manager and was told there was no way possible to get the furniture to be prior to the 11th of January. This means, from December 30th until January 8th, the only day they would deliver the furniture was the 11th. Ultimately, the furniture did arrive in good condition. The bottom line is this; Ashley Furniture does not care about it customers. They will happily take your money and then deliver your furniture at their leisure. I have spoke to others about their experiences with this company, which almost directly parallel my own or worse. I would rather sleep on a bed of cacti and scoop my eyeballs out with a melon baller than shop at this store in the future.

Met a wonderful man named Robert Evans, Robb, who let us shop til we were ready then adjusted our purchase payments to work for us. Very warm and professional.

Great customer service and knowledgeable sales associates, BUT, the quality of the products received have been subpar. Returned the first item due to damage and received the replacement in WORSE CONDITION! Would of been better off not requesting a replacement

Great selection, great prices, wonderful sales team, HORRIBLE Delivery Service. I requested an evening delivery (I don't want to take a day off work for a bed frame delivery!). All the texts, phone calls and delivery setups have been delegated for mornings. The scheduler recommended the weekend and that would help to get an evening delivery. I am on my 4th reply phone call, and get put on a "loop hold recording" for an average of 25min or more to take to a scheduler to get another hopeful delivery time where I can be available. I still DO NOT HAVE MY BEDFRAME, and will probably need to cancel my purchase. Their delivery system, has the most in-efficient use of employees I have every experienced!

Supee helpful and patient.

We bought a 5 piece sofa set just after Thanksgiving. Delivery of all 5 pieces was scheduled and confirmed for December 20th. 3 pieces arrive. Two pieces delayed. On the new December 30th delivery date, I received a delivery notice which I confirmed. I received an email that they were on the truck and I was stop number 6 of 10. No delivery, no call, no email, no text. I call them, a painful process. The pieces haven't been produced yet. There have been multiple delivery dates that slipped, fortunately without notification to me so I am now only out 2 days of work. Today's delivery just called. Notwithstanding yet another notice of two pieces, only one is coming. So another day here. And another future delivery date. I received assurances that a senior manager would call to discuss these service failures. Two weeks and waiting. Bad company. Totally broken Logistcs chain and management that doesn't care one whit about customers. I'm so sorry I bought here. I won't again and will make it my mission to alert as many people as I can. about this sham operation. Bob Vaughn demdy6-Pykgad-qiwzab

Robert did a great job helping us pic out our couch and my wife and I definitely recommend going to home at the Eugene location

Robert was very helpful. Helped us pick out the perfect sofa and love seat. Our experience was very relaxed and enjoyable. If you need anything for your home I would definitely recommend you go to Ashley and ask for Robert!

So far, so good. The quality of the furniture is excellent. Customer service was excellent

I bought an electric power chair because of medical needs. The chair was delivered on time and crew were friendly. Here comes the however-No manual was delivered with chair . I was given a weight capacity by the sales person but documentation to that effect was not enclosed. Sales person pushed 12 months interest free and said qualifying info was not a credit card app. Ensuing paper work showed otherwise. Boy I'm a sucker all around. Chair , for my short stature, is extremely uncomfortable. When trying to get a replacement that fits my contours I was given a brick wall and costs that were exorbitant.

Nice salesperson she was very eager to help

We've purchased furniture several times over the years from various Ashley locations throughout NJ. Recently we visited the Ashley store on Route 1&9 in Linden for some additional items and were assisted by Marcos Tella. He gave us our space while we shopped and was there to assist with pricing and availability. Marcos and the store manager were friendly & professional ... in today's society were customer services is on the decline, Marcos and his manager should commended on how they treat their customers. I would strongly suggest shopping at the Linden Homestore and asking for Marcos!

Great customer service, easy, and space to roam around

Eric was extremely helpful and friendly.

I was not impressed with their customer service! Truly a displeasure I will take my money and buissness elsewhere

I purchased a sectional and was told it would arrive in 2-3 weeks which was a lie. On the 6th week I still had not heard from them so I called and they said it would arrive that weekend which was another lie. I complained when they called and said it would be another week and they questioned me, it was awful service after making a large purchase like that. I wanted to refund at this point and they said there would be a fee if I cancelled- later found out this was another lie. Then I received a call from the store saying they would have the sectional delivered to the store and I could pick it up if I wanted to have it sooner ( this is after 6 weeks from when I bought it). I arranged for a truck and when my husband arrived to pick it up, the sectional wasn't there! We demanded a refund without a fee to which the manager didn't argue this time. After they processed the refund we received a call that they needed us to come back to the store with a different credit card in order to get the full refund. We did get a full refund finally after 7 weeks of terrible service. This place is awful! I will never buy anything again from there.

Tried ordering furniture for an entire house but system wouldn't approve purchase due to shipping address not matching billing address. Took a week to resolve. 6 weeks later, bedroom set still hasn't arrived! Found out tonight (day before delivery), that bed will be delayed 2 more weeks because the footboard was missing. We've been sleeping on a floor for 6 weeks! 1 out of 6 customer service representatives care about the customer.

DO NOT GO TO ASHLEY FURNITURE!!!!We had a great experience in store, but since it has been an absolute horrible experience. The furniture was delivered and every single piece was damaged in multiple areas. We called Ashley furniture right away. This has been going back in forth for 3 plus weeks now. We asked for a refund and got denied. Asked if we could exchange for a more expensive set, they said no. The only thing they can do for us is send a repair tech to fix the current set. The bedroom set is terrible and VERY poor quality, we are willing to pay more and give them more business, but nope. We were totally misguided on this furniture! We will NEVER deal with Ashley Furniture again! We've made it known to all our family and friends, who are disgusted with how we've been treated. We will continue to tell people about our experience so nobody has this happen to them.

Zack is the man!

Robb knew exactly where potential items I might like were located on the floor. He's friendly without being pushy and gave me all the time I needed to make my decision. And he figured out the best deal for me. I'm really happy with the service!

I needed a lamp and this place had quite a few. I was a little bummed out that this Ashley furniture store doesn't actually have all the items in stock on location. They ship what you buy to your home.

Robert did a fantastic job of assisting with my purchase. He made helpful suggestions and was a real pro. Very enjoyable experience.

Great customer service, very friendly staff. I did not feel pressured at all and all of my questions were answered thoroughly.

Robb with two B's was amazing! Was quick to gives us answers, but also gave us our space to allow us to make our decisions. Not pushy, but very responsive and on the money! I will always ask if he is working!

Awesome customer service, went the extra mile, over and over again. Definitely could not say enough.

Andrew Roe was our sales associate at the Springfield store. He was awesome and never felt pressured

Worse experience getting something replaced. Left us less quality products after replacing than what we originally purchased. Will never shop there again.

Tiera was great. I'd recommend this location to all my friends.

Great experience! My salesman, Robert, was very personable and knowledgeable. I’ll be back!

You know that feeling you get, like you're being stalked, when you go to look at used cars? If you like that feeling when looking for furniture, go to Ashley Home Furniture.

Tiera was excellent in showing customer service to us today !

Tiera was awesome while we decided between several different couches.

Great service. Very personable , likable sales rep. (Andrew)

Ashley furniture corporate office. We loved ashley furniture but will no longer shop there. They won't honor a extended or factory warranty we paid for on our new furniture which is only 5 months old. We told the salesman we were moving to another state, he checked with his manager. They said as long as their is store it would be honored. Well they won't honor it. We are out our money for the warranty and a couch with cracked frame. So much for my business to them ever again.

Do yourself a favor: stay away from this horrible store. Horrible customer service. You get promised things that never happen. When you call no one can find any notes. My items were delivered January of this year. Drivers were rude, and the entertainment install wasn't finished. The headboards were missing the hardware. The sofa and chaise was damaged during installation. After way too many conversations they picked up the entertainment center and delivered the hardware for the headboards. The did several unsuccessful attempts to do an exchange on the sofa and chaise. Because they always sent another damaged good to replace the damaged goods, we finally settled for 15% discount. That was on March. The person that I spoke to was Christina. After several months of missing the price discount, I called in July and spoke with Karina. She finally found the notes from March and promised that the discount was going to take place in within 1-2 billing cycles. Another broken promised. On 12/21/19 I spoke with someone named Carl from Customer Care, and he indicated he cannot see any notes. He indicated that I needed to call the same number I called and mark option 3 for sales and promotions. I called the same number but there was no sales and promotions option. I will never, never, never, never, never, never, never, never, never purchase anything from Ashley. I am diligently making my payments so it is all paid off during the promotional balance and after that it will be like this store doesn't exist in planet Earth.

I went to Ashley's furniture and bought a living room set and dining room set, scheduled a delivery and the first time they came it wasn't all there and some were damaged, the second time they came still missing a living room chair so it's been a month and I still don't have my complete living room set, there whole delivery system sucks. One month later I have my whole living room set and to compensate they said hears a $200 gift card you can buy from our clearance rack but when we went to use it that was a lie we couldn't buy from that rack and again two weeks later and we still don't have our order I do not recommend Ashley's furniture at all On a new note the thing we got on the $200 gift card Ashley's used to compensate us for our trouble with them is on back order we won't get it till January, what ever I learned my lesson I will never go there again

The people were so helpful and never did I feel pressured to buy things. Thank you to Tabitha and the store manager. I've had a lot of stress selling and buying a new home and these two people made me feel at home no stress at all. Thank you very much and I'll be back to get more accessories

Un pressured experience. Quality of furniture and displays. Helpful sales man, Robert. We are looking forward to seeing new furniture in our living room. Thanks

It took 1 month to get my complete furniture set and 4 different delivery dates. They gave me a $200 gift card to compensate my trouble and told us we can buy clearance but when we went there they said we couldn’t buy clearance and not only that it’s been two weeks and still nothing they lie a lot and there delivery system sucks

Best furniture store in town. Great prices helpful employees. All around great experience. Just adding to my previous review........ Dear Ashley's it is not a good idea to hang up on people who are trying to make a payment or check a status of something. I have spend 2 hours 4 phone calls and still have no answers.... Your in store is great your phone service sucks.

I wish I could give Ashley a 0! We had a delivery scheduled for today- the driver said we were not home and that he had pictures of our house. In actuality, they went to the wrong house. I repeatedly requested to speak to a manager and was denied, and ultimately the customer service representative hung up on me. I felt as if they should have made the delivery guy come back out because it was their mistake not ours. They refused. I will never buy from Ashley again!!!

Really took the time to let us check out all of our options. Low pressure. High service. Great experience. Andrew was awesome.

I would give this review a zero start if I could. We purchased a bedroom set on Oct 27th and still yet to receive any of the pieces. We have been given several delivery dates, each time without failure told the items weren't coming after having to call Customer Service, by the way the most inauthentic persons I've ever spoken with. Each person has a different answer. Went to the store three days after receiving our mattresses with a complaint of how much pain the mattress caused my sciatica and was told they would put in a replacement order and this still hasn't been done as of yet even though we part the warranty. All I can says is lies and manipulation is all we've gotten from this store. It is with great sadness that I write this because I really thought the people were sincere the 3 times I went back into the store to find out what was going on. It's really pathetic that Ashley's Furniture has the upper hand and know that there in of the biggest furniture stores in Springfield and can get away with the manipulation of their sales. Be very careful in how you perceive what your being told. I wasn't and here I am still no furniture and no replacement mattresses

Bf and I stopped in just to look at and price dining sets but we walked out having purchased one. Zack is funny and helpful. He made suggestions based on our needs. It was a complete zero pressure situation. I would even say best sales situation I have ever been in. Definitely will be returning for other furniture purchases

YOU HAVE SOME GEMS IN YOUR GATEWAY MALL LOCATION: Tabitha, Ryan, and Naomi!!! First off we walked in the door to TABITHA. told her what we wanted and she took us right to us. shes like I know what you want and sure enough it's the couch we purchased. despite dragging everyone around the store to make sure I was gor sure getting the couch I wanted.. SHE knew her stuff. Knew where everything was, what comes in what colors if any others at all, different styles, helped with configuration. She was well informed about the ashley card and every single question we had about financing she had an answer for. Bless Naomi and Ryan for staying late and super HUGE shout out to RYAN for saving us additional money in basically every aspect. I'm so excited for my new couch. I got off late and they stayed open to help me make my purchase. I HATE staying past close.... we were open all day. not these three. they were thrilled to be there helping me find a couch, helping that couch be as inexpensive as possible and ultimately make a sale. GEMS. those are the type of people that keep the company going and customers coming back. BIG THANK YOU cant wait for my delivery ♡

Customer service is terrible, once they've got your money they don't care anymore. Their return policy is confusing at best. They told me in the store that their physical location is a completely different company from the website, which says they have a 30 day return window if you aren't satisfied. Digging further on their website, the Homestore policy is supposed to be that you have 3 days to request a return or exchange and it needs be scheduled within 7 days of furniture delivery. However in the store they told me "once it's delivered, it's yours". The new dressers and nightstands we purchased had horrible off-gassing, it took about a month for them to not make my bedroom smell strongly of formaldehyde and I don't know even know what other harsh chemicals. You will get the run-around and be on hold if you try to speak with anyone who can help you. I just tried to get information on the phone about the part of my order that was set to arrive last week (over a month after the original order was placed) and spent 20 minutes on hold, was told they couldn't look up information on when refunds are issued, was told they would transfer the call to the Homestore I ordered at (there is no way to call the store directly yourself), and then the call was disconnected. I will never shop here again.

James Buck did an excellent job selling us our Furniture and was super patient with us

T was awesome, as always!!!

I went to Ashley's furniture and bought a living room set and dining room set, scheduled a delivery and the first time they came it wasn't all there and some were damaged, the second time they came still missing a living room chair so it's been a month and I still don't have my complete living room set, there whole delivery system sucks

I purchased a recliner on black Friday at the Williston, VT store that was listed in store at $599.00 on sale for $499.00. Two days later I went to the website to show family my purchase and the same exact item was listed for $469.00 on sale for $289.00! I called my salesperson who explained that the corporate office competes with all the on line companies but he would honor that price. No thank you, feeling taken advantage of and not good about the whole situation. Asked for a full refund, salesperson said he would process it and call me back to let me know it was complete. PS - my husband and I own a retail store so I get how everything works. We would never take advantage of a walk in customer like that. And yes, the shipping charge on line is through the roof, but the product would have shipped from the same location which is the local warehouse. They're playing with numbers to fool you into a dealUPDATE: When they called back about my refund it was the sales manager who called trying to convince me to follow through with the purchase. When I told her the salesperson said he would honor the $289.00 price found n line she replied only if I paid the $199.00 shipping fee! I found the same item at JC Penny for $432.00 plus free shipping - sold!

It was fine. They honored the internet price. But the delivery fee was excessive

Sharon Plus no was very helpful and very considerate. She made our time at Asley very pleasant.

Knowledgeable, friendly and helpful.

Great experience and awesome service!

I needed to buy basics for a new apartment. Teria was amazing to work with. She made a sad task fun and gave me hope for the future. I will recommend her to everyone.

We had such a great experience at Ashley’s Furniture. I went in having no clue what I was looking for just looking for ideas. Zach was helping me out, he wasn’t pushy gave me space but also answered all my questions. I found a sectional I loved but needed to go home and measure. I slept on it and ended up going in the next day to purchase the sectional! It was a fast easy process and I was in and out in less than a half hour which is nice when you have a toddler ! Zach was awesome and we will look for him next time we are looking for furniture!

Zach greeted me with a friendly smile and we had some fun conversation. He kindly answered all my questions as we walked through the store. All the staff were friendly and helpful. When I made my purchase it was quick and he went through all the information in detail. Great experience!

Andrew was extremely helpful when helping pick out the right couch. He listened to all my concerns and what exactly I was looking for. We were able to find exactly the couch and get a great deal! Would definitely go back.

Tiera was super helpful. Didnt pressure us at all and communicated with us via text to help answer our questions.

The store matched their online price, but claimed they could only do so if we purchased a warranty. We came very close to just leaving and ordering the furniture set online. Fortunately for them, we have small children and the warranty was cheap enough to where we opted for it. Check out took a little too long. They said they were having software issues with their payment system.

Absolutely horrible experience with service department. After one month of use one of our nightstand drawers has broken. We had to wait 2 weeks for a technician to come out just to tell us he could not repair it. We were supposed to receive a call from service on Monday to arrange for replacement. No call was received. I called on Thursday and arranged for delivery of a new nightstand for Sunday Nov 17. On Friday Nov 15, I received a call stating my delivery date was changed to Monday Nov 18. That is not enough notice to arrange for a day off from work. At this point, I was now working with Kathy Ross. Kathy arranged for the new nightstand to be delivered to a store 30 miles away so we could exchange the nightstands there. This was supposed to happen on Wednesday Nov 20. As of today, Nov 23, this has not occurred. Spoke with Ms Jefferson today. She stated there were no nightstands in the warehouse and none available from the vendor. I called and spoke with Cassandra, store manager. She stated there were 25 nightstands available in the warehouse. We also had many problems with our initial delivery. If you purchase furniture from Ashley, be prepared for multiple delivery and service issues.

The one time that didn't check reviews or return policy. Got lulled bro thinking every retailer is like Amazon. $600 mattress u usable and unteturnable.

I ordered a dresser from this store on September 14, 2019. I was told delivery would take 2 to 4 weeks and someone would be letting me know when it would be delivered. I never heard from anyone so I called the number they gave me. After being on hold for an hour I finally got someone who told me my delivery date was October 27 because my dresser was out of stock. A few days later I got a call saying my dresser was back in stock so they would try to get it on an earlier truck. The lady said she would call me back to let me know if that would be possible. She never called me back. Then I got a call saying that they don't deliver to my area, but that they are starting a new system to get deliveries to my area. At this point it has been over a month sense I placed the order. When I called to cancel the order they assured me that they would be delivering it soon and I would hear from someone in a week. that was two weeks ago and I still haven't heard from anyone. It has now been over two months and I still don't have my dresser. This is beyond ridiculous!

Sharon was the bomb dot com. Five stars for Sharon ⭐️⭐️⭐️⭐️⭐️

Nice layout - variety without being overly cluttered. Helpful, knowledgeable, attentive sales staff - we were welcomed and introduced within the first 10 minutes of browsing; was left alone to browse per our preference

Great selection of living room ensembles. Sharon, our salesperson checked every detail on my purchase. She was patient and knowledgeable. She greeted.me when I arrived and let me take my time, I will go back to have Sharon assist me again.

Andrew was very helpful all the way around . Had a wonderful time picking out furniture . Will be back for a visit again soon . Thank you !

Tiera helped me find the perfect sofa for my house!

Sharon Plisko was great to work with while I was furnishing my Master Bedroom & Living Room. I would recommend asking for Sharon should you happen to be shopping for furniture at Ashley's @ Gateway Mall.

Zack G was very knowledgeable and extremely helpful!! He made shopping at Ashley's very pleasurable and we will be back. Thank you!!!

Zack was awesome. He made the process super easy. We will be coming to him for all of our home furniture purchases.

Zack was very helpful with finding the right bed and bedroom furniture. He wasn’t pushy and didn’t hover but was close by when we had questions. He made this shopping experience very nice and I appreciated all of his hard work and help!

The lady who helped us find the perfect bed was awesome! super charismatic, and informative. We Super impressed and will definitely come back in the future.

Chad was a very knowledgeable, honest, and straightforward salesperson. He helped us get the price that we wanted and helped us through the process. I would most definitely recommend visiting Ashley Home Furniture for what you need and asking for Chad specifically!

I am so disappointed with receiving the kitchen table I ordered. I had a great experience in store with the sales rep. I ordered a couch and a table, paid for in full. My couch was delivered 4 days later no problem but the table was another situation. The delivery date was two weeks out. I was a little sad as I have just purchased my first home and wanted to get it furnished. My delivery date was yesterday and the gentlemen tried to leave me a table with no legs. When my father in law asked then to look for the table legs in their truck they said, it was against policy. I could take it as is or send it back. Absolutely no compassion for the fact I was hosting a dinner patty that evening and was depending on that table. After talking to customer service, my sales rep and the store manager twice I find out I cannot get rescheduled for delivery until the end of November. After Thanksgiving where I had planned to host another dinner party. Then I asked to get my money back in which I was told I have to wait 72 hours for the truck to unload and check in the table, then an additional 2-3 days to get my money back on my debit card. I’m so disappointed and do not recommend dealing with this store if you want your items in a timely manner. Cheap prices for cheap service.

Knew the inventory, helped with pricing by cross referencing the web on onsite pricing. Informative and helpful but not pushy. I will be calling her and working with her again.

We had a great experience at Ashley Furniture tonight. Chad was very helpful but also allowed us to roam around and look on our own. Whenever we had a question he was always close by to ask. Great service and very knowledgeable about the furniture and the process.

If I could do negative stars I would, I purchased a table in July and there are many defects on the table and they will not take the table back because they say that that is how the manufacture made the table. I told them that they could take the table back and I would just purchase a new one there and they will not

We came in last weekend and worked with Andrew, he was dressed as Ron Weasley and that was AWESOME (We're Harry Potter fans too) He greeted us as soon as we walked through the door and was very knowledgeable with everything we asked. We probably sat on every couch in the store before we found the one we wanted. We didn't end up purchasing that day because we needed to measure our living room. We came back in to buy today, unfortunately Andrew was assisting another customer. However we had the pleasure of working with Tiera and she too was very knowledgeable and helped us "customize" the sectional to fit into our living room space. Thank you both for making the buying process easy!

Sales person friendly, knowledgeable. Very helpful and not pushy. Appears good quality and value for price (and great sales right now!)

Great customer service and selection. Would highly recommend anyone to go to Ashley’s and look for their home decor. I personally worked with Chad and Tabitha, both amazing people and would encourage anyone to go and speak with them directly.

Me and My husband work with Rob Kay. He goes out of his way to help us and always gives us the best deals and sales on furniture. I will always go back here and Rob is my furniture guy for as long as he is in the business!!! I would give 6 stars if I could ⭐⭐⭐⭐⭐⭐ THERE lol

I was helped by a woman named Sharon Plisko who was very helpful and kind and speedy. I was pleased with my purchase and the help from her and a gentleman Manager who's name I cant recall and look forward to doing more business there in the future.

It was really clean and nice show room

Good selection of furniture and great help from our sales rep, Andrew.

Salesperson was knowledgeable and very helpful. Prices were reasonable too.

Their furniture is good quality, the sales representative were nice I highly recommend Ashley furniture.

We walked in the store looking for a sectional, Chad came over and told us where they were, went to look at them, had two narrowed down, Chad came back and talked with us more. We told Chad that we would go discuss what we wanted to do, on way out, we noticed a two piece couch w/recliners, and a double recliner with console. We left, came back and got the recliners. Chad was very helpful, and no pressure from him at all, we will be back, i will buy from Chad anytime i can!!!

Got an amazing deal on everything we needed and I am very happy with the service!

Sharon was the best! Thank you for being so helpful and making our shopping experience so fun! We will definitely be back!

I purchased and foolishly financed a sectional couch from Ashley Homestore less than a year ago and wish I had purchased locally with cash! The salesman was very nice but did not explain everything well. This store is the "Walmart" of furniture although I do believe even Walmart furniture has better quality! After 7 months the sectional I bought looks like junk. The cushions are worn and this morning I noticed a loose piece of woven fabric-we only sit on this thing! While I plan on paying this thing off soon, I doubt it would even last as long as the 5 year financing plan! It's going to be hell to try to get rid off, no one buys Ashley crap second hand! BUY SOMEWHERE ELSE!!!!

Zac was the best salesperson we've ever delt with! Will be back for him in a bit!

Great experience. Fiancé and I walked in to look around and ended up leaving after purchasing a new dining table and sofa. An associate named Chad helped us out and gave great tips and info on our new furniture. Sales experience was easy going and not pushy at all.

Don't buy here. Return policy is terrible. Bought a coffee table set that was damaged in shipping. Got it a week later. That was fine. Didn't realize the whole thing was plastic. Wanted to exchange for better quality and pay the difference. No returns once delivered to the house. Nobody told us that. Gonna donate and by elsewhere. Never shop there again.

Sharon was great to work with. Very helpful, friendly and informative. No high pressure. There is a huge selection of sectional sofas at every price point. We found one that we liked that was within our budget. Very easy to work with. I would shop again at Ashley the next time I need furniture. 😊👍🏼

Sales consultant was very knowledgeable, relatable and helpful. Overall excellent experience!

Salesperson Zach was very knowledgeable and helpful and got us a good deal on the couch we wanted.

Very friendly here, cracked jokes, browsed without pressure.

Zach was great and helped us find what we needed with ease

I would give 0 stars if I could. I bought a couch in store and have had the worst experience with delivery. I was rescheduled for delivery 4 times and I don't have my couch a month after I bought it. Had I been told delivery would take 4 weeks I wouldn't be mad, but I was scheduled for delivery a week after I paid for the couch. I paid for the couch for cash in full, but Ashley's did not live up to their end of the agreement by delivering the product as promised within the time frame they specified. I wish I had gone to another store to buy furniture and avoided Ashley's. I loved the look and feel of the couch, but getting what I paid for has been horrible.

Tiera was absolutely amazing! I would definitely choose to work with her again. She was extremely patient with us. We came back about three different times, changing our minds and then rechanging our minds a few more times. She rolled with the punches and was super understanding. She also isn’t like a typical sales person. She knew when to help us and show other option and when to let us roam on our own. Not pushy at all and saved us SOOOO MUCH money!!! I would definitely recommend her when going in to buy furniture. I actually really enjoyed my time there and we had entertaining small talk, which made the experience very pleasant when buying furniture can be a bit stressful. Thanks for all the help Tiera!!

James was awesome! Thank you for your patience and professionalism!

DO NOT BUY FROM ASHLEY! First off- they add a required fee of $179 to any purchase for delivery. . . it is not disclosed in the advertised price. Secondly, their customer service is nonexistent. . . as in, plan to spend 45-60 minutes on hold if you have a question. I had a new couch delivered and there was a defect in it. They opened a claim and were supposed to have a technician come repair it. That was three weeks ago and still have heard nothing, I can't get a reply to my emails and I am put on perpetual hold when I call customer service. . . . normally I give up after about 45 minutes. If Ashley offered free furniture and they were across the street from me, I would not use them again.

BLUF (Bottom Line Up Front): Do not purchase from here! You will be much happier with a local store in terms of quality and customer service; it will be worth it even though your cost could be a little higher at another store. I would give them 4 stars for their sales staff. As an organization, I gave them 1 star due to the quality of their product and hassle with customer service.

Sharon was absolutely fantastic, no high pressure sales at all. Calm, personable, and understanding of what the buyer wants/needs. She did not try and sell us the most expensive thing in the store and focused on what we wanted. If you go to Ashley’s make sure you ask for Sharon. She is the bee’s knees and the Cat’s pajamas.

My sales person, Sam, was extremely helpful, knowledgeable, went the extra mile...... not your typical pushy sales person which was much appreciated. There was a great variety of merchandise to choose from - Sam made it easy.

We came in with originally not having any furniture for our new home and left with not only a full home but met an amazing person named Tiera. She was so kind and her personality shined when you talk to her. She listened to exactly what we wanted it all happen. If you ever need anything ask for her, you won’t regret it!

Zach was our salesman and what I appreciate most, beyond his candor and knowledge, is his no pressure presence. He stood close enough to answer questions but he didn't hover, allowing us to take our time and decide. We would come back and shop with Zach as our salesman anytime. Unreservedly recommending this store and salesman.

Chad was wonderful he met us at the door and assisted us through out our visit. He wasn't pushy in anyway, he was very knowledgeable and showed us only what we were looking for. I have to also point out that I am a shopper, I will go to every store before I buy anything. We actually bought a recliner from Chad without going anywhere else. Thank you Chad.

rob was extremely nice and very helpful helping me choose furniture for my new house!! I am excited to see the furniture in my new home!!

Sharon was a huge help during the couch buying process.

My sales associate Chad Turner was great, not pushy just very knowledgeable. I did not know I needed help, but I'm glad he was there. I got the perfect chair thanks to his help.

We Bought a couch set last year along with the Guardsman Furniture warranty. The couches have been fine. I have a tear on the couch. I submitted a claim with Guardsman. Guardsman refuses to honor the claim and will not return my calls. The reviews on Guardsman are horrible!! How can a company support a warranty device which denies everyone.

We went to Ashley HomeStore on a whim and it turned out to be the best day ever. We were greeted at the door and were pointed in the direction of what furniture we were interested in. The amazing sales associate, Zack, helped us throughout the day. We didn't feel pressured to buy anything right away and were walked though the whole process of purchasing if we decided to do so. Zack was truly a God-send when it came to explaining the functionality of each piece of furniture and all the different possibilities of orienting the furniture in our new home. I highly reccomend just stopping in, even if you're not sure if you're going to purchase anything. We ended up purchasing three couches. Don't forget to ask for Zack, he is the absolute best, and has a great beard.

Tiera did such a wonderful job helping us make our house a home. She was patient with us as we explored the store and found the right pieces to meet our design needs. She was thorough and detailed in her description of various furniture pieces we were interested in. She was flexible when we realized the pieces we loved would not fit in our space and helped us find ones that would. She was cognisant of our budget and helped us find ways to save on the pieces we loved. She kindly came in on her day off to ensure we were able to get all the pieces we needed. Tiera is an asset to her store and the Ashley furniture organization. We definitely plan on seeking her guidance in the future on any home furnishings we may need.

The worst experience I ever!!!!!! Took almost 3 months to get items. Had to call and go into store more than 10 different times. Issues did not get solved. Missed work 3 times to wait for a delivery that never showed up. Seriously it’s hard to believe this is allowed for them to do to people. Never ever ever go here you will regret it if you do. Can not express enough on how poor of customer service they have nobody can answer anything just send you to the next person until u are back in the store again

Worst experience ever! Bought a bedroom set on 9/1. It got delivered on 9/10 and the headboard had a broken leg on it. The driver advised me to refuse the delivery because their "service department" is subpar. Got another delivery last week and it was the wrong headboard. To which the new driver argued with me about if it was right or not. The store admitted they made a mistake and ordered the wrong item. They "refunded" the money I paid them for the $200 delivery fee not back to my visa but "on account". So they don't actually give you your money back. Never again will I buy from them! Now I have boxes laying around and a footboard just chillin against the wall until 10/19 when the replacement headboard will be delivered because, of course, now it's on backorder. Don't buy from a chain store, buy local!

Sales people obvi work on commission but I got a really decent deal on a clearance table

Tiera was the best salesperson - patient and knowledgeable each of the 3 times I visited before the final purchase. She made the process painless. I left knowing I got a good deal, quick delivery, and quality furniture. I definitely felt listened to and respected rather than high-pressured selling. Thank you for everything, Tiera! I'll definitely be back.

Chad made our shopping experience a pleasure! He is an exceptional person; one who truly cares about his customers!

Sales - took 3 hours to ring up our items. They were going through a corporate buy-out and it was a complete mess. We were told delivery for $200. I had 2 separate invoices for 2 separate locations. I bought my furniture first week of May. Didn't get it all until last week of August. For one of the deliveries, they sent the wrong item. Again, told dates, only to not have them confirmed. To sum it up as concisely as I can; I was told dates via their text messaging system, only to not get confirmation several times. I lost $$$$ due to lost wages because I blocked out the time frame they initially told me for delivery. I've spoken to 20 plus people in customer service. I finally got one who would give me the number for the warehouse manager so I could set up delivery directly with them. That is the ONLY thing that worked to resolve their issue. The manager of the store prior had an email chain with 17 people involved, and over the course of several weeks, even he could not get the transportation issue solved. I have documentation of weeks of texts, emails, and phone calls ~ TENS OF HOURS of my time. In the end only a $250 refund for delivery. Corporate - get your shit together. I feel sorry for your people in the trenches. I will post on every single platform I can find to let people know NOT to shop your stores in general.

Very friendly and help. Rob Kay really cares about the customer. He was very knowledge and caring!!

Zach was great, very knowledgeable and very personable. Despite the technical difficulties that the iPad caused, he still made my experience superb. 10/10. Will return again.

Very great experience. Very helpful and great customer service. Will definately recommend. Thanks a lot to Tiera and Andrea and the whole Ashley's Furniture team.

Liked my purchase until I was told there was a $100 delivery fee because all the merchandise was coming out of state. So I said I would pick it up at the store, they said no the furniture is delivered straight to your home. Made me mad that I didn't have the option to pick it up myself. If I could have found that piece of furniture anywhere else I would have left the store. Watch out for that fee!

I ordered multiple items that took over a month to arrive. Upon arrival I found multiple damages and flaws to a multiple items. I than schedule for a repair person to come and repair the earliest the guy could show up was Aug 17th.. That a month later from the time I called. After over a hr of the repair man attempting to fix the issues he ordered a new top for my living room table and a new kitchen table. Well got the kitchen table 2 weeks ago but still waiting on the top. It has been well over a month since the top was ordered. The repair guy said it would be about 2 weeks. I I found out today my top will not ship until oct 14th There has been no attempt from Ashley's home store to resolve this issue. I would not recommend this company. Just a fyi all there stuff is very poorly made from China. If I could return all my furniture I would.

Excellent selection and great products! However, our customer service was unbelievably great! Tiera helped us through the entire store and was full of information on every product. Helped us pick out a mattress with a headboard and ensured we were completely satisfied. The only place we are going to be picking out furniture from here on out!

Tiera did such a great job taking care of our furniture needs. Highly recommend her and Ashley furniture to get your needs met.

Chad was so friendly and determined to help us out!! Definitely will come back again if we need anything. 😁

Great selection and service. Was taken care of throughout the whole process.

Sam was great and went above and beyond to take care of us.

Excellent service. Tiera was very knowledgeable and friendly..got us some great deals!! We definitely plan to go back for any more furniture needs!

Great service! Awesome prices!

Friendly service and wasn't pushy.

I visited the store three times before completing my transaction and worked with Zack, who was terrific. He completely understood what I was going for and presented various ideas. When it came time to get down to business and make the various purchases, Zack and his manager were both accommodating and everything came through as expected.

Priced to high...

Zack gehrke was amazing staff was awesome my only issue is there was no shipping on clearance even though we purchased another bedroom set as well at full price

Tiera was seriously awesome. She helped us for several hours and was super fun and honest with us. She made our experience great!

I went into the Ashley HomeStore in Springfield Oregon to purchase a mattress set. The employee Chad that helped me was amazing he thoroughly explained everything about the difference between the ones I was looking at. I ended up purchasing one. My experience with him and the others that helped me was worth every minute. I’m definitely going back for more purchases in the future. Thank you so much Chad for a wonderful time.

Salesman was great, not pushy, he was really great, I would recommend him to anyone.

Sam was super friendly and helped me find something perfect that fit my price range perfectly! 10/10 will recommend to friends and family:)

Horrible place, DO NOT BUY FROM THEM!!! Got a bed set from them. Took forever to have it delivered, over 2 weeks. Then when I got the bed it was damaged so I had to call there customer service. Have had to call customer service over 5 times, wait time each time is over 5 minutes - no joke. Then the customer service is rude and unhappy to help. Owned bed set for over a month and they still have not delivered my piece that was damaged. They have however rescheduled my delivery multiple times! Bottom line is find a better company to buy from. We were new to Eugene and didn't know any better at the time. Plenty of other good companies out there. Wish I could give 0 starts

Zach was very helpful.

The staff were very nice and super helpful and made me feel as much like home as possible!!! They didn't follow me around hovering and making me nervous by trying to push an unwanted sale on me! They came around to check on us, and told us to make ourselves completely comfortable there while shopping and to feel free to move the throw pillows aside and test the furniture out in the same manner we'd be planning on using it at home. Since I'm buying it for company only to to sit on, and for me to be able to lay down, without going to bed, and stretch out my back, laying on it was the only way to test it as I would be using it at home! So I did just as they said, and layed and sat on each sofa that I liked!!! They came along behind us, said not to worry about putting the throw cushions back neatly afterwards, they would take care of that, just leave them where I'd moved them too. I did just as they had offered and they did just as they had said, still not hovering or making me feel nervous or trying to make a "hard sale" on ANYTHING!!! They stayed at a comfortable distance, yet close enough, in case we had any questions, they were right there to answer them. They also went behind and neatly relaid the throw pillows and blankets I had moved in order to lay down and properly test the sofa for the use I inteneded it for. I settled on a sofa, rug and coffee table, the salesman James #2, wrote up the order form with the vin numbers and all the needed information for me, so I can send it off to be approved and ordered. Once approved and ordered, I won't even need to go back to the store as it will be delivered directly to my home!!! I was thoroughly satisfied with the service, politeness, professionalism, and customer service I recieved from Ashley's HomeStore, and James #2 to be precise!!! I highly recommend Ashley Home Store for furniture and salesman James #2. Thank you James #2 for your excellent customer service and making me feel so comfortable in an otherwise very uncomfortable situation for me!!! Your the BEST!!!

Went into Ashley's near my job to purchase a couch for my home that I just purchased. I walked in no one greeted me and sales reps. just sat around and not acknowledging me. A woman with her teenage daughter is walking through the store and the sales reps are walking past me to go and assist the the woman. Not sure if they were profiling me based on my appearance or age or just didn't think I would have the money and I would be a waste of their time. Finally the manager approached me, I disregarded the lack of customer service and signed up for finance option and bought the couch. Delivery day! I was working from home that day. Delivery team set up the couch, I signed and walked them out. Two hours later when I was done working, I inspected the couch and realized there's stains, staples coming out, a corner completely damaged. I called the store and the manager gave me the excuse that I should have refused the merchandise and there's nothing he could do now that it's been delivered and I should call customer service. I advised Juan, I was disappointed I expected better but I called customer service and filed a claim. Sent pictures and customer service said per their policy they will not swap it out but will fix it. A few weeks pass by and I receive materials so a tech can come in and "fix it". I schedule an appointment for Saturday, August 17th and was advised I would receive a call the day before. 8/17 comes around and I never received a call so, I call the store and I confirm if my appointment was still on for that day, the woman on the line confirmed my appointment was from 1-5pm. I decided to sit to work on my front lawn so when, someone showed up, they wouldn't miss me and I could see them immediately. 5pm on 8/17 and no one has bothered showing up or calling. I call the store again, the woman I spoke to this time incredibly rude, I explained the situation 4x and asked to speak to a manager multiple times, she refused to let me speak to a manager and pretty much called me crazy and told me I never had an appointment and I needed to file a new claim. I called Juan, the manager and told him I never want anything to do with Ashley's, I was very upset since the woman I spoke to before brought me to tears. He apologized and said he would reach out to his superiors and take care of it. 4 days go by, I haven't heard from anyone, I reach back out to Juan and he sent me a picture of an email he sent out and apologized again. 6 days go by, still nothing. I text Juan again but this time he did not respond. Tuesday 8/27 finally someone reached out to me. Nicole from customer service, she tried to schedule another tech to come fix the couch and was very apologetic about the whole situation. I told her I did not want anyone from Ashley's in my house ever and what I wanted at this point was a credit for the damaged couch and to never do business with the company ever again. Nicole offered $150. 00 credit and told me she would send me an email that I would have to pretty much agree. When I got the e-mail I laughed. It states that I will receive a credit of $150. 00 (the delivery fee) but Please note that furniture that is accepted "As Is" is no longer covered within our One Year Limited Manufacturing Warranty. Now, what does the manufacturing warranty have anything to do with me receiving a credit for a damaged couch? Exactly, I responded to Nicole I do not accept the credit under those conditions. At this point, I want a proper resolution.

I recently purchased a couch at the Springfield location and had an excellent experience. Sharon was helpful and made the process easy. The couch arrived quickly, the delivery guys were great (they set it all up for me too) and I am loving my purchase!

It was a nice easy shopping day, no high pressure. Sharon was very helpful and let me look and just checked in every once in awhile.

Sharon helped me right away showing me the desk I was looking for. We will be coming back for other household needs again Thank you Sharon!

I had a great experience shopping wiwth Ashley homestore and Kenisha was great.

Great customer service nice people relaxed environment and experience

Very good customer service

Sam has been very helpful both times we’ve been in to the store. I’m anxious for my furniture to arrive!

Zack was helpful and patient. We appreciated his knowledge and not-pushy salesmanship. Thanks Zack!

Really personable sales staff and also great delivery personnel. Everyone we talked to really cared about our needs and experience with Ashley's.

Tiera was amazing!!!!!!

Always great people

Our salesman Sam was very friendly and took the time to answer all our questions.

GREAT EXPERIENCE! TIERA WAS AWESOME!

TIERA WAS AWESOME! GREAT EXPERIENCE!

It's been a great experience! Chad was helpful and patient.

Went in just to look. Walked out having purchased a few items. No pressure sales, just a well enforced employee and good deals. Erick was great.

Tiera was amazing!

Tiera was great with our recent purchase. We will definitely be back to see her!

Zach was super helpful, upbeat and helped me find the right dining room server without pressure.

Great service, quick process! Sharon was so helpful and efficient. We left with a beautiful couch on the way! Thank you!

Zach was very helpful and informative. Was not pushy in any way. Gave us the space to look and was there when we had questions.