Ashley Store Springfield, OR

Sold me an adjustable base and bed frame that don’t fit each other, and they won’t give me a refund for the frame that doesn’t fit my bed. Thats a bunch of BS, and the store manager Bre couldn’t care less. The lazy salesman also sold me floor model rugs and he just rolled them up with all their foot traffic dirt and didn’t vacuum them. The store associates/manager don’t have faith in the judgment of their delivery drivers with over a decade of experience.

We had an absolutely fantastic experience at Ashley Furniture, and it all started with Josh. He was incredibly kind, knowledgeable, and genuinely listened to what we needed. There was no pressure — just thoughtful guidance and honest recommendations. Josh took the time to answer every question, helped us compare options, and made sure we felt confident in our choices. You can tell he truly cares about his customers and wants them to love what they bring home. Thanks to him, we purchased a beautiful couch and two Tempur-Pedic mattresses, and we couldn’t be happier. Hands down one of the best sales experiences we’ve ever had. And just when we thought the experience couldn’t get any better, Gerald and Juan arrived for delivery. They are the best delivery team we’ve ever had — professional, friendly, efficient, and even fun to have around. They handled everything with care and did an amazing job with the setup. You can tell they take pride in their work. From start to finish, this was a 10/10 experience. Huge thank you to the entire team!

We bought a couch and loveseat four years ago from Ashley's and the lady that sold us the pair recommend buying the extended warranty for an additional $500 to protect our purchase. She said if we had any problems with our.purchase it would be covered so against our better judgment we paid it and now 4 years later the couch is falling apart and is not comfortable to sit on anymore and when we get family and friends over they wont even sit on it when they come over its that bad. We went to Ashley's and talked to them about it and they said it would be covered so she gave us the number to call. We got home and called the number and after being on the phone with them for over an hour explaining the problems the denied our claim. So now we have a couch that is no good and paid for an extended warranty that they do not honor. Will not do business with Ashley's again.

Ashley Store, Springfield. The staff there is exceptionally helpful. They do not follow you around; instead, they politely inquire if you require any assistance and invite you to inform them if you do. They also offer price matching. Our sincere thanks once again to Chris.

Have worked with Josh on several occasions and has been nothing but helpful and knowledgeable 😊😊

The folks at Ashley Springfield were so friendly and helpful going above and beyond on two separate occasions to make sure we were more than happy with our purchases, even when it was our mistake!! I can't recommend them enough and would give 10 stars if that were possible!! We will absolutely use them again in the future!!

Shopped around at a bunch of furniture stores today and got absolutely swarmed by pushy salespeople. Then I walked into Ashley’s and it was such a relief, Josh let me browse in peace but was right there when I had questions. No pressure at all, just helped me find what actually worked for my space. Highly recommend!

If you’re heading here, definitely ask for the tall guy, Josh. He told me to ask for 'the tall guy' and he lived up to the hype! Even when I was just looking at smaller stuff like lamps and rugs, he was super helpful and zero pressure. I'm coming back to buy my couch specifically because he made the whole process so easy. Highly recommend finding him if you want an stress-free experience.

I had a great experience here thanks to Josh and Chris. I’m officially coming back to buy my couch specifically because of them. Josh (the guy in the cat shirt) was super low-pressure and easy to talk to, and Chris was incredibly helpful with all my questions. It’s rare to find a spot where you don't feel hovered over. Highly recommend!

The old lady Walmart-like greeter was so rude for reason. We were looking for something futon like for my brother since we live in a college town (she acted like it was insane request, like cmon.. this isn’t pottery barn or west elm) , while I was looking for a nice mattress. I’m sure her coworkers will know exactly who I’m talking about, lol. Shout out to the cool dude in the cat shirt. Seemed to be a good salesman.

Chris Soto was amazing! Very knowledgeable and helpful. Thank you

Chris Soto was amazing. He was extremely professional and kind and really helped us find exactly what we were looking for. I especially appreciated the fact that he gave us space and time to look around and was ready to help us when we needed. I highly recommend him and I hope to work with him again. I got my dream couch thanks to him!

Good quality stuff at a high price

They will sell you a product and an extra warranty, but neither Ashleys or the warranty will honor or address claims against instances like this for 1 month old furniture.

Chris B was amazing. Helpful knowledgeable and no pressure. Thank you for the quick and easy process

I had a great experience at Ashley Furniture thanks to Ozzy. He greeted me as soon as I walked in and was very welcoming. Ozzy was eager to help me find the bedroom set I was looking for. He really listened to what I wanted and made the whole process much less stressful than I expected. He also worked with me to keep everything within the price range I was comfortable with, which I truly appreciated. Overall, excellent service! I would definitely recommend asking for Ozzy if you’re shopping at Ashley Furniture!

Ozzy was exceptionally helpful and friendly, I recommend shopping here for all your furniture needs!

Recieved a very good customer service from one of the shop attendant by name Josh...My delivery come on time and I'm a happy customer

Josh was amazing! He helped us get an amazing mattress at half the price! He had tons of knowledge and was very friendly and personable! Would definitely recommend him!

Josh was fantastic! He was knowledgeable about the products as well as the finance plan. He was very friendly and handled all of my furniture needs and then some.

Ozzy is a great example of why you should buy local, not online. We had a really important purchase that needed a very tight delivery window. As my salesperson, Ozzy gave me good advice and a good deal, and (most importantly) promised me that be could honor the delivery date. When the date arrived and there was a hiccup with the delivery service, he did the delivery personally—himself. I’ve never in 30 years of buying furniture gotten that level of service. Ozzy obviously realizes that going above and beyond to keep a promise leads to long friendships and loyal customers. I will certainly be back to Ashley, mainly because Ozzy did not let us down.

When there was a hiccup in our planned furniture delivery schedule, Ozzy personally took the time to deliver the bed we had ordered on time. He was super friendly, and very helpful. I would definitely work with him again!

We ordered a bed set in August, on first delivery there was not all the pieces to the set so it was taken back and delayed. Second attempt at delivery there was no notice that anyone was coming, no one was home so it was taken back again. Third time they didn’t have all the pieces again four whole months later. Almost five months later no bed, horrible service.

Great Customer Service!

Osmund was amazing

Bought a chair off the floor on black Friday, no one ever got back to us on delivery. Decided to cancel because of very bad customer service, now they're keeping 20% of the price. Never again.

Josh is phenomenal!

Josh and Chris at Ashley Furniture are great! They both assisted me with picking out the perfect sofa and loveseat. They also have great customer service reps.

Go ask for my guy Osmund, great guy he will get you all squared away in no time.

Our salesman was literally amazing! It was one of the best shopping experiences we have had! Quick to help us, super friendly, and helped us with everything we needed. Thank you so osmund Nash!

Great customer service and attention by Ozzy!

We waited nearly seven weeks for this dresser to arrive. When it finally got here, the delivery team first accused me of not being home or on time—even though I had been home all morning—then proceeded to break one of the legs during delivery. They brushed it off as an “easy fix,” but when I walked into the bedroom, the dresser was visibly tilted. I’m seven months pregnant and still had to lift and adjust it myself just to keep the entire dresser from collapsing. I’m now still waiting for a response on how they plan to fix this issue. If this were a $100 Facebook Marketplace find, maybe I could understand. But this came from a supposedly professional retail store. I’m extremely dissatisfied, and I still can’t even use my brand-new, broken dresser.

Absolutely amazing experience! Ozzy spent so much time with us making sure we got exactly what we wanted within our price range. He was very attentive, knowledgeable, and just overall amazing at his job!

We appreciated all the help Brittany and her team gave us today 💙IT was so great and reassuring. Thank you so much for all the helpful information and service 😀

Ozzy was super helpful. We felt no pressure to buy anything. All around positive experience.

Shopping for a bed just poking around. Josh helped me out and priced out a few different options. recommend

Josh helped me. Super nice guy. Very informative. Will be back.

Great experience at the store, and Josh was a huge help! Highly recommend!

Not a huge fan of furniture stores but I’ve worked with Josh before he’s great at giving me space to talk and is very knowledgeable about furniture.

Oxzy is amazing definitely go and see him

Ozzy was so helpful and tested us so great!

Bought a sofa and chair. Super easy and convenient, worked with Ozzy and he was a huge help. Super professional, answered all my questions, and not pushy. Would definitely recommend him!

Great selection, knowledgeable and friendly staff. Josh was amazing! Super helpful and I found the perfect chair for my space, would absolutely recommend this place!

2020, I ordered a bedframe from this store. It took over a FULL YEAR to ship. I called every month, and all they could tell me was "It is in our warehouse." I never recieved any offers or coupons as compensation for the LOAN i gave this company for the bedframe. 2025, I buy a mattress and a mattress protector. As predicted, they failed to deliver the mattress protector I already paid for: another loan to the company. The delivery on the mattress was late, so their deliver windows are just fictional, made up numbers. They did offer another delivery for the mattress protector, but I cannot afford to take another day off for a delivery to be late. Reminds me of the president, just kind of making things up and lying to you while taking your money. I deserve some interest for the loans. Or at least a steep discount. How many phonecalls do I need to make to get my order fulfilled?

Thanks so much Josh! We love our new living space. And just in time for the holidays. I’m actually looking forward to the season and lots of entertaining.

Bought a new living room sectional

Terrible quality! We have had ours since February. You can feel the wood in the foot rests. Hate everything about them now! If I could send it all back I would! Stay away

My wife and I had our best experience shopping for furniture ever. We are new to the area and needed bar stools for our new home. As we entered Ashley Homestore Ozzy greeted us ready to help. Did a fantastic job finding the right bar stools for us along with possible a future purchase idea. It didn’t stop there, he stepped up to satisfy our delivery needs. Thanks very much Ozzy, we’ll be back. W&B

My dad works here 😭👍🏿✌🏿 Joshua

Josh was very helpful and patient while expertly showing the various items that I wanted to see. Never once was he pushy or trying up-sell any item. He is very knowledgeable about all the products and was able to tell me the differences between items to help with my decision making. Time did not seem to matter so much as finding the perfect item.

Ozzy went above and beyond. Was able to help us secure the full set for our bedroom vs us only getting the bed and night stand. If you go into the store on gateway. See ozzy he is the person to talk to.

Came back for a second time to work with Ozzy and left with a great deal. He’s #1 for a reason! Would recommend!!

The last time I came in I had a horrible experience so I was delighted to meet Oz. I felt very comfortable with him immediately. No pressure & he let us take the lead with what we wanted. No smart ass remarks like the other guy. I like missing around but that guy was downright rude. Oz is very impressionable with his knowledge and skills to sell us what we wanted. Thank you Oz! We actually had fun spending money!!

Ozzy was phenomenal to work with. He’s kind, patient, and worked hard to get us the right mattress. Would highly recommend working with him!

We couldn't find what we were looking for, but Ana was amazing and tried to help us find places that would have what we were looking for. Definitely shopping there when we are ready to buy furniture!

Ozzy was super helpful from the time we walked in until we were quickly leaving after purchasing couches! He wasn’t pushy, he was knowledgeable, and fast! We were on a time constraint and he didn’t try to oversell or sell talk us to death. Which would have, and in the past, has led us to just walk straight out without purchasing. He was also personable and easy to talk to. Thanks ozzy!

Josh was great to work with very knowledgeable!

Big show room the sales associates are easy to work with and Jorge and Josh were very helpful

Ozzy was amazing! He helped my son and me pick out the perfect sofa bed and matching chair for our house. We are already planning on coming back for our additional furniture needs! Thanks, Ozzy! 💚💛

I always have a positive in-person shopping experience when I visit this store in Eugene. Really appreciate Ozzy’s help with a recent purchase - he made it fast and easy. I’ve found delivery times are also way shorter if you visit the team in person as opposed to buying online. Thank you!

Buyer beware! We purchased furniture and a warranty one year ago. Much like another review I saw, the delivery process was horrible and you are forced to allow their team of idiots deliver, to tune of $200.00. When they arrived on our street, which is a big hill, they pushed our furniture out of the back of the truck onto our street. The love seat has never been right. There is a wobble on one side of it. Warranty company won't come out, sent us back to Ashley. We set up an appointment for someone from Ashley to come out, happened to be May 29th (memorial day weekend). No show and no call. Since they don't like to show up, I will just file a claim in small claims court. Also don't buy their scam of a warranty which they try and weasel in one way or another. Go to Brenner's. You'll get much better quality and much better customer service. This is our third and very last Ashley purchase.

Ozzy was great to deal with! Made it a quick and painless experience. Left feeling great about our purchase

Ozzy was so much help as I came in not knowing what to buy and he helped me bring out my dresser to my car. He was very helpful and a great person!

Ozzy helped us out and we had the best experience! Extremely helpful and friendly!!!

Ozzy was so helpful and wonderful to work with. He was quick and helped us find a price that worked for us. We were setup with easy delivery and

There are places we visit out of necessity, and then there are places we find ourselves drawn to — not merely to purchase, but to discover. Ashley’s Furniture is such a place. In a world overwhelmed by the disposable, where craftsmanship is too often sacrificed at the altar of speed, Ashley’s reminds us that furniture is not simply functional — it is foundational. A home is not built of walls alone, but of the spaces we create within them: a well-made chair where mornings begin, a table where stories are shared, a couch where we quietly find ourselves at rest after the noise of the world fades. What struck me most was not just the beauty of the pieces, but the care with which they are presented. From design to delivery, there is an unspoken philosophy at work here — that what we bring into our homes should elevate both the space and the spirit. The staff understood my needs before I could fully articulate them, guiding me not toward what was most expensive, but toward what was most enduring, most fitting. In this, they displayed a wisdom often absent from modern commerce: that longevity, comfort, and harmony are worth more than trends. Now, as I sit upon my new sofa, solid yet soft, timeless yet welcoming, I recognize that I did not simply buy furniture — I invested in moments yet to come. Ashley’s Furniture has mastered the art of creating spaces where life’s quiet poetry can unfold. For that, I am deeply grateful.

I needed a new mattress for my new apartment. As soon as I entered Ashley furniture I was greeted with a warm, friendly smile and got the best service ever from Anastasia— She’s amazing! She was very knowledgeable and helped me pick out the bed that was right for me.

When you arrive, they greet you with a smile and are very welcoming. I was a bit worried they’d follow us around and pressure us to buy something. Luckily, they just let us be and we browsed around. We had Ozzy help us check out after finding a dresser I liked. He wasn’t pushy or trying to pull anything over on us. He was kind and chill, asked us to look it over to double check for any damage. He answered our questions without making us feel like an annoyance or slow. Real genuine guy. If you need someone who has a calm vibe, Ozzy is your guy!

Josh was a knowledgeable and professional salesman who made finding furniture at his store simple and efficient. He listened carefully to what I needed and offered helpful suggestions without being pushy. His clear understanding of the products helped me make confident decisions. The store was well-organized, and Josh made sure I didn’t waste any time. Overall, working with Josh was a great way to find the right furniture quickly and easily. That’s the reason I’d give him a 5 star review!

As a Nike rep, I really appreciated the stress free experience at Ashley’s Furniture. Chris was helpful, professional, and never pushy highly recommend working with him!

Jorge is top notch! 10 out of 10 recommend! Beautiful store with good selection and great service!!!

These guys are absolutely tops. Chris is so talented. His vision is out of this world. Such an eye for beauty. Such talent. I am floored how beautiful everything turned out.

I had a great experience at Ashley Furniture! Chris helped me on my first visit he was friendly, knowledgeable, and made the process easy. When I came back another day, Josh helped me finalize everything and was just as helpful and professional. Overall, the service was amazing from start to finish!

Chris was amazing helpful in picking out our living room set! Very kind and professional, he walked us through every step of the process and genuinely made us excited about our purchase. What could have been a taxing experience ended up being painless and enjoyable. It’s a no brainer, I will be going back for my next house purchase.

We had excellent customer service from Ozzy today. He made sure that the furniture we purchased would be delivered on time, and gave us an amazing price on everything! We will definitely be recommending him by word of mouth as well. Thank you Ozzy!

Had a wonderful experience shopping, I had researched online before going in, Ozzy spoke when I entered the store and offered to help, told him I wanted to look around, he said let him know if I needed anything. He did not bother me while I looked and once I needed help, he was very polite and knowledgeable on all the questions I asked. Ozzy made this experience great, will definitely do any future business with him. Thanks you!!

Great customer service from Ozzy and ended up getting a great deal on a couch set and bedroom set !!

ozzy was amazing!!! will definitely come back to him for all my furniture needs. he was very nice and helpful!

Ozzy was the best! He spoke the language we wanted to hear from the onset and he worked with us on what we were budgeted for on a new bed set! If you pay him a visit at Ashley in Springfield, you won’t regret it! He was no pressure and like I said, said all the right things we wanted to hear for making the sale!

Purchased a couch/chaise and loveseat. Three months after arrival, the cushions were compressing and fabric was wrinkling and stretching. A tech was sent out and he put more batting in one cushion. Now 8 months later, there is a hole we're the fabric is coming unwoven. I call the store and all they could do was to offer the tech again. I spent $1400 on furniture that is falling apart!! Warranty is no help.

Jorge Contreras helped me out everything I needed and answered all of my questions. He was a huge help in purchasing a couch.

Jorge is a pleasure to work with. If you need help with a purchase, and appreciate good customer service ask for Jorge.

This was my first time buying furniture and Jorge made the experience an absolute breeze. Since I need to fill my lake side mansion I needed a lot of help picking out the perfect items for my home. I’ll definitely be back in the future and hopefully Jorge can save the day once again !!

I had a fantastic experience at Ashley Furniture, thanks to Jorge! He was incredibly helpful, patient, and knowledgeable while assisting me in finding the perfect bedroom set. Jorge took the time to understand my style and needs, and guided me through the options without ever being pushy. He made the whole process easy and enjoyable from start to finish. I truly appreciated his professionalism and friendly attitude. =)

Christopher Soto Very helpful. Answered all my questions so far

Ask for Svein, he's the goat!

Chris Soto was amazing. He was very welcoming to my husband and I. He didn't make us feel pressured on buying anything today. We came in to look and see thinking we would look at other places. He listened and showed us what we were looking for. He's friendly and great customer service. I don't usually do reviews but he has been the most respectful and kindest person I've worked with. He deserves the recognition!

Chris Soto was super helpful!

I originally started working with Jen and I was so very thankful for her kindness and willingness to work with me and my budget. I was very worried that I wouldn't find a sectional within my small budget comparative to what the price of couches are now, and she not only gave me options but worked with me beautifully to help me find the couch that I love. Josh also was a wonderful help when I came in on a day that Jen was not around. A man has a great sense of humor and tried providing me with as much additional information as possible. Thank you so much Jen and Josh for great customer service and helping me to get the sectional that I hoped for.

Josh was super helpful and kind!! I appreciated him putting in effort to help me find what I was looking for!

My mom and I went to the store in Springfield and Chris was a great helper in picking out furniture. As he was helping me buy outdoor furniture, my mom decided she needed some new furniture as well. Then I decided I needed some new furniture and then we called Kris a week later and ordered more furniture. What a great salesman.

Chris Soto helped us pick a new mattress and we had a really pleasant experience with him

Chris was very helpful and found exactly what I was looking for it was a breeze for furniture shopping definitely recommend him and this store

Chris S. Was amazing thank you!

This store is amazing wasnt sure what i was looking for exactly but Jorge was very polite and helpful with evey question I had, I will definitely be coming back again

The manager Jorge L. was very helpful on helping us find what we We’re looking for Within our budget Thank you for the help

Let me say this, if I ever need furniture in the future, I'll be going to Jorge at this Ashley location. He listens to your needs, is knowledgeable about the pieces of furniture located at the physical location as well as online, and does whatever he can to facilitate your needs! I didn't feel as I was being sold just furniture, I was being sold on-going trust in returning back to Ashley for my furniture needs/wants. Thank you Jorge

I had a great experience at Ashley Furniture thanks to Jorge! He was incredibly helpful, patient, and really took the time to understand what I was looking for. Jorge made the whole process easy and enjoyable, and I couldn’t be happier with the furniture I picked out. Highly recommend asking for him if you’re shopping there!

Christopher Soto made my shopping experience at Ashley’s Furniture in Springfield completely stress-free. He was helpful, knowledgeable, and made the process quick and easy. I’ll definitely be recommending him to my family.

I recently shopped at Ashley’s Furniture in Springfield and had a great experience thanks to Christopher Soto. He was very helpful, knowledgeable, and made the entire process easy and stress-free. Christopher took the time to understand what I was looking for and offered great recommendations without being pushy. His professionalism and friendly attitude really stood out. I’m very happy with my purchase and highly recommend asking for Christopher if you’re shopping at Ashley’s!

Chris Soto was amazing! Assisted us with first Ashley’s purchase and assured we had exemplary customer service. Very patient, friendly, and kind!

Madison is amazing! We have never gone furniture shopping so we didn’t know what to expect she made the process easy, effortless and helped us find the most beautiful couch. Thank you Madison!

Madison was very helpful and informative on the pieces I purchased for my livingroom. She not only helped match with my current color and style but provided the protection information as well. We will be back. Thank you again!

Wow madison was amazing! So informative and fun! We had an entire house to fill and she made the process SO easy super excited for our furniture and so happy to have madison as our sales person!

Chris Soto was very patient and understanding, he has great customer service and advice. Overall great experience.

This store is beyond my favorite place to shop for furniture due to how clean and organized it is to other places! Jorge was very kind and knowledgable when it came to helping me determine which pieces would fit my home best! The whole sales team is very welcoming as well! I definitely recommend this place to anyone who’s looking for the perfect pieces for their home!

Wonderful store with a wide selection! Jorge was so helpful and also welcoming when coming in. He was really attentive to what I was looking for and found the perfect pieces for my home! All of the salespeople there are extremely kind. Unlike other places that utilize salespeople to “secure a purchase”, Ashley’s Springfield made it comfortable to browse the store without feeling pressured to buy. Definitely recommending to friends and family!

Clerks allow patrons to peruse their store and are available if you have questions. No pressure.

me and boyfriend bought our first couch together and chris was so helpful providing recommendations and we ended up getting a beautiful burnt orange Set. Happy to buy from him! Couch came in faster than expected! And the loading process was so easy! thank you chris

Purchased this product today! Excellent work done by Chris happy to give him the sale thanks Ashley’s

Madison was easy to work with and found me the best couch. Especially helped me with the feather pillows. I just had to have them and she made it happen!

I have an approved warranty claim and the Springfield store is doing nothing to help me because they are no longer a corporate store. They won't respond to my emails or phone messages. Dale Erickson

I ended up buying a new living room set and got the protection also. I was told if something went wrong a tech would come out and help. Yet when I called the protection company I was denied. I then call Ashley to see what they could do to help the guy on the phone was very nice and said he would take my information and pass it to him manager to help me. Still have not heard from anyone the protection was a scam I spent about 400 dollars and my furniture is falling apart. I would never recommend anyone buy furniture from here.

The sales man was wonderful Theron was excellent to deal with. The females at the desk on the other hand sarcastic and rude. Theron laughed with us and made spending our thousands a happy experience. The females answer questions by phone with sarcastic snarky replies as well. Do better women, do better.

*Edit*** delivery was nothing short of aweful and has since made us never want to use Ashley again. It was THAT bad. Love our furniture after we got it MONTHS later after hours of fighting, HOURS over the course of months!!! Walked in to browse and was immediately greeted by the sweetest kid named Ozzy. He has such great smile and warm personality. Non pushy and we very much enjoyed working with him.

At the Springfield Gateway store; Madison did a great job; quick, efficient, informative, mentioned all the talking points. Made a good case for the protection plan. Made getting a new recliner easy and comfortable, not pushy like a lot of businesses tend to be. Y'all are lucky to have her.

Chris helped me throughout the entire process to find the comfiest couch and large chair within my price range. I appreciate his knowledge and support

If you need someone to give you a hand with any purchase for home furnishing I will highly recommend Ozzy. Extremely helpful and professional to work with!

Madison gave my wife and I her undivided attention. Her knowledge of products is excellent. She is very easy to chat with.

I had a great experience with Chris, paid in full for my bedroom set but I still have not heard anything about delivery. After reading all the reviews I’m really concerned if I will not receive my furniture in a timely manner and all together as I ordered an entire set. I already spoke to someone at the store and they told me it could be a couple weeks but I created an online account and it said I had no pending orders. That makes no sense to me. I will try to call Salem or something tomorrow. I don’t like now I have already paid for the furniture and all this time goes by and no one reached out about delivery.

I have had a great experience with the staff at Ashley’s at Gateway. Ours sales rep, Chris, has been super helpful and patient with the original purchase and a recent hiccup. Kerrie and Lori have also been very helpful both in person and on the phone. All of the employees (including the delivery guys) I’ve encountered have been gracious, pleasant and easy to work with. I had a tricky situation with a piece of furniture I had ordered and then realized wouldn’t work. I walked into the store yesterday with my ‘dilemma’ and walked out with it resolved to my complete satisfaction. It was a big relief and very encouraging to have such a positive retail experience. Thanks, Ashley Staff.

Lori ( or is it Laurie sorry I am not sure) called me. I was originally supposed to receive my sofa on the 11th sadly that wasn't to be. Lori called and was so nice. My challenge was 2 fold one I had sold my old furniture because in a couple days I was getting my new sofa delivered and I am having surgery next week so canceling and doing more looking was not an option. She did her magic on her end and worked hard to get my furniture on a truck to me! 2 very nice young men delivered it this morning and I am so happy to have a comfortable place for my mom and I as I recuperate after surgery. Happy Holidays!

Sales staff was helpful; however, I asked about when delivery would happen and was promised very soon. Still waiting after a month. If you want something soon, look elsewhere.

We had some complications with delivery but we had great sales experiance with ozzy and customer service made things easier to find a solution for getting are mattress. We will be buying are sectional there as well

Madison Williams was great

Great Experience!! Ozzie was awesome! Thank you for making our purchase so easy.

Give this place a 3 because when I bought the bed they said it would be here in two days. Two weeks later it shows up and didn’t even have my mattress protector with my bed so now I’m waiting for that and you guys haven’t even called me back to let me know or give me a tracking number. Plus sucks no communication

Ryan is the best! Helped me find everything for my new house! Thank you Ryan!

Ashley is an awesome store, friendly, professional service, and much more. Ryan Williams was exceptional. He assisted us from start to finish. His attention to detail made us feel special.

Ryan William was very friendly and helpful with the warranty and our new order. Everything was very professional and helpful. Thank you Ashley for having professional and good workers. Maria Clark

Great customer service!

We had a great furniture buying experience here. The sales people are very knowledgeable and helpful. Highly recommend!

Just went in to get some things for my new apartment and was helped by Ryan. Dude was awesome and super helpful and informative about everything. He really knows the products in the store and can point you in the right direction. Would definitely recommend asking for him by name and I will be doing the same anytime I go into the store in the future.

I recently moved to Eugene and I walked into Ashley Furniture Home Store in the Gateway Mall. The manager Ryan W greeted me and made me feel right at home. He guided me to the correct area and was knowledgeable about the products Ashley carries. I would definitely recommend this store.

Madison was so helpful and answered all my questions about returns, warranty etc. She's the best! Thank you!

Madison Williams took great care of us, we’ll definitely be dealing with her again.

We received our dining room table this weekend and it is stunning! Heavy and sturdy and in great condition. The folks that delivered it were so impressive! Hats off to Ari and Brandon, they were professional, friendly and efficient. This is our 3rd piece of furniture purchased this year from Ashley and we are more than happy with the service and the furniture!

Ashley had a bit of a snag on delivery. However they understood that I could not wait and gave me a very prompt refund. Good customer service

Very horrible company. Their customer service is very bad the Delivery Driver was very Inappropriate with me did not take the package away did not take the garbage away. Did not have me sign anything then The delivery driver Text me inappropriate things this is not OK at all

I have not yet gotten my money back and never received the couch it’s been 2 months

Order are furniture on September 5. Got the first delivery with 2 broken dresser. Finally after over a month got 1 replacement dresser but still waiting on are 2nd. Freakn ridiculous

The delivery date was a tremendous problem for me because I was promising, and then they didn’t materialize, but finally the woman I spoke with customer service was delightful and started updating me and that relieved me to no end. The delivery man was superior. He was conscious of my other things so that he didn’t break anything. He advised me not to put the sofa in front of the heater. He was an ad to your company. Give him a Forrester the thing I was customers if you change delivery times it was very upsetting.

The sales process was great. The sales person was very friendly and helpful. The delivery was a different story. They were very abrupt. Didn't offer to remove their shoes even though we have light carpet. They left the new recliner in the middle of the room and I had to move it myself. I'm 70 years old with back problems. They didn't show me how to use the new remote controls either. All together the delivery sucked but the sales team at the store was great. I hope Ashley chooses to stop using this delivery company.

Ordering was easy but the delivery of the furniture was a disaster. I had locked in delivery dates that were never kept and the help received from the store was just as bad. No one from the store to the warehouse understands anything about scheduling or deliveries. Three weeks later i had to send my own trucking company to their warehouse and have the furniture delivered at my expense. No apologies or discount. I will never buy from them again.

Madison was very helpful from the time I called and asked questions to when I went into the store to look at the furniture. She answered all my questions and made it a very quick and painless transaction!

Update- A month after our cancellation, and communications about being refunded, and Ashley never refunded our money to us! We had to file a dispute with our credit card company to finally get a refund. Absolutely ridiculous. Don’t do business here!! The associate that helped us at the store was very kind and helpful, but our overall experience has been awful. We ended up cancelling our entire order today. We ordered a mattress, box spring, and frame over 3 weeks ago (Sept 1). It was supposed to be delivered on the 17th, but they called on the 14th to tell us they won’t be here as scheduled, and couldn’t give us a date for when they’d be able to reschedule. We called today (the 23rd), because we haven’t received any type of communication, and they still couldn’t give us a delivery date, so we decided to cancel the order. We went to a locally owned mattress store today, paid $500 less for the same brand mattress, and are getting our items delivered tomorrow. We will never shop here again.

Beyond poor experience

I hate to rate this place so poorly, but after two unpleasant delivery experiences, I’m seeing a pattern. The first one, the folks didn’t even attempt to bring the sofa inside, claiming it wouldn’t fit through the door (again, they didn’t try). Then, after ordering a different couch, I paid for the upgraded delivery, which included installation and trash removal. I got neither- there was trash left behind in the front yard and the couch was not connected at the base. My partner discovered that when he nearly fell through the gap. It’s unfair to pay extra for services that I didn’t even get. * Edited in October After months of trying to get customer service to reply to me and refund me for poor delivery services, I finally got BBB involved and eventually got the refund. I think the delivery service is separate from Ashley, hence the higher rating, but customer service in the whole thing was still pretty subpar.

What a nightmare. The sofa has a gap in the middle you can see through to the wall and the floor. It is a big glaring defect you can see from across the house, yet they are refusing to do anything about it because one very unprofessional technician couldn’t fix it and decided to state it not defective. $2000 sofa that looks like a piece of knockoff garbage compared to the one in the showroom

Waited 20 min for help, nobody around to answer questions.

Whatever company Ashley's uses for their delivery services is dragging their online business into the mud. We've waited over 2 weeks for a set of couches to arrive. The first time they tried to deliver, their young kid drivers, who spoke no English, (besides the point) crashed into a tree a few houses down the street, causing damage to their box truck. They made a complaint about the road being too narrow, but drove directly past our house anyway. When they were supposed to show up a few days later to redeliver the couches, nobody called, and nobody showed up. So after another 5 days of waiting with an empty living room, they're finally supposed to arrive again. We had requested that they call us when they are on the way to our place, because we both work 15+ minutes from home. Around 10am, my SO gets a call, that they are AT the house, and will only wait 15 minutes before moving on. My SO then immediately leaves work and gets home as soon as she can. (around 17 minutes) The delivery truck was in fact still there, but when she got out of her car, the guy in the truck leaned out and said, "more than 15 minutes!" and then drove off. What a POS. After they left, my SO went to pick up our 6 year old from school, as she had been vomiting for the last hour. After talking with one of the "customer service" representatives from India, or wherever they outsource to, she was told that the truck would attempt to swing back by at the end of their route. After picking up our daughter, on her way back to the house, (not even 20 minutes) she passed the same work truck, again leaving our street, only this time, there was no call. No text. Nothing. After that, they missed ANOTHER delivery day, and have since caused damage to one of the couches, forcing yet ANOTHER delay. It's been over 2 weeks, and we've already started paying for these couches, that we haven't even got to see yet. If you are thinking about using Ashley's online website for ANYTHING, I urge you to look elsewhere, as no one near you will tell you anything straight, and their outsourced customer service line can only tell you that they're soooo sorry for the inconvenience. It's shameful they are allowed to operate like this. Edit because, well, they're still incompetent: SO was told this morning that she would get a call in the next 48 hours regarding ANOTHER reschedule. Not even 4 hours later, she gets a notification that the couches were delivered. The Indian tech "support" said the delivery company had come to deliver the couches, but left because no one was home. This time, they didn't even give the courtesy of a "we're here" phone call. This company is a JOKE! Do not use Ashley's online delivery service, as the people responsible for getting your furniture to you do not even have half of a brain. MORE THAN 2 WEEKS WITH AN EMPTY LIVING ROOM, AND NO END IN SIGHT TO THIS BS.

If anyone's headed to Ashley's for any furniture, don't risk the 3rd party deliverance. Sad to say all the days we witnessed them break it upon both deliveries. Ouch....$1600 for a damaged brand new only bed frame ,and spring? Never again anyone. Please do yourselves this favor too. I'll be nice and day 3rd party sales for a reason... Same furniture ,only takes longer to get to you, and is not broken? Nor cost near as much $$$(Half Cost)... Hmmmm lol 3rd party since I was a kid at Furniture Outlet in Valparaiso, IN of my grandparents incase yal think this makes no sense as to why I know this information, but.... Good Luck Everyone Here.....

Friendly store service and very helpful. This was a birthday surprise for my wife…Wrong couch was delivered, with a sharpie mark on it. Customer service was not helpful and with multiple attempts/ translators could not understand them. After a month we were supposed to get the correct couch, instead they came and picked up the couch and did not end up delivering anything to us. So we are out 3k and have no couch to show for it. Can’t get any answers from anyone and they have never given us any documentation for a paper trail. I do not recommend and will never purchase from Ashley again.

We just moved to Oregon and we were in need of several couches, rugs, and a new bed. Madison was SO helpful, knowledgable, and gave us great insight which ultimately led us to picking wonderful pieces of furniture that we are so happy about. Madison made the entire process smooth, easy, and comfortable. We highly recommend using her expertise if you visit the Ashley Home Store in Eugene. Thank you Madison!

Really friendly and helpful salesperson. Got exactly what I needed

Was greated when fist entered the door, very pleasant. He asked what I was looking for, took me to the recliners, he was very helpful, restful and knowledgeable. Did not try to sell me something I did not want.that was a BIG pluse. I would come back to shop in the future. And will recommend your store to friends. Thank you for a pleasant experience.

Nice selection but their warehouse is in Portland so if your at work and miss your delivery, your screwed.

Walking into a home store or anywhere one assumes commission is part of an employee's pay package, means a small degree of anxiety, and hoping not to be harassed while wandering a store. This is the first place my husband and I have ever been, where - though we're sure it's also based on commission - it didn't feel so. We were kindly and warmly greeting with a bright smile, introductions and a handshake and left to our own devices to meander the well laid-out furnishings as we sought the perfect pair of lamps. Bailey was fantastic and easily located once we were ready, and our lamps came 2 days after we left, via FedEx right to our door, despite being quoted a week later. We could NOT be more pleased with the service excellence from this store.

Bailey had helped us out for the past couple times that we have come in and she was very helpful and polite and Ashley home store has some good stuff, would recommend for some nice furniture.

They did amazing with everything made the process a breeze Taylor took great care of us!!!

Excellently

Low pressure but just enough to be helpful.

We has a great experience 😀 we even purchased some couches

The young woman who helped us was very knowledgeable about what her store had to offer in twin beds and mattresses. We were able to find what we wanted and make arrangements for delivery without delay. Very satisfied.

Jesse was very polite and helpful. Found a sofa that met our needs and budget.

Lots of options and the salesperson was friendly and knowledgeable and not pushy. We found what we wanted and it was a good price too.

The people on the store side are absolutely worth a five star rating. The delivery is why Ashley’s will be receiving a one star review. Your delivery system estimator is the worst system I have ever seen. Your four hour window is more like an 8 hour time obligation. If you are not retired make sure you can waste an entire day waiting for your furniture. If you need to call the store good luck, they appear to be unable to answer their phone.

Great In store experience!! Shipping was frustrating, expensive to do then they delayed our delivery day of to a new date.

The salesman, Nico, was most informative and helpful. I had shopped around for the right sectional and right price for the last few weeks. Ashley by far at the best price, selection and sales person. There was a special price on line and they matched it without a hassle. My friends that went with me said they will be going back soon to purchase a sectional as well.

Upon arrival I was immediately greeted by Jesse. He was warm and very approachable. I was unsure as to whether I would commit but he gave me a wide range of options. He took his time, answered all my questions, and listened to what I was looking for. He made the “couch searching” experience a lot more pleasant than I would have expected. He’s a natural! Thank you, Jesse!

Bailey (I believe was her name) was absolutely wonderful. I bought a new bed and recliner. Very impressed with her service!

Friendly knowledgeable young lady made my shopping a easy fun day

The purchase was so smooth and Madison was great to deal with. I would most definitely recommend and go back again

Madison was the best saleswoman

Miss Madison was absolutely fantastic. She was very patient and professional. She is also extremely knowledgeable. We will definitely be dealing with her for all of our home furnishing needs.

Great sales rep. Had what I wanted in stock, which is rare for furniture!

I had a good idea of what I wanted and the Salesman had a good idea of what to show me and a sale was made. Plus two other sets of chairs to boot.

Was very good they had exactly what I was looking for also at a very reasonable price. The service was excellent no push to buy but very informative. Will shop there in the future.

Expensive furniture that's made cheaply and breaks easily. Got a couch that lost a spring and both footrest release handles broke that were made of cheap plastic and we spent the extra money to get the extended warranty. They have yet to do anything about our open claim for several months now. Warranty is a scam and has a lot of terrible reviews on Google. Search protectall by gbs to find them. Had to buy new heavier duty handles out of pocket just to use the footrests again since the warranty is taking forever

So I spent $2,000 on some chairs. They were supposed to be delivered today. Never showed up so I looked up the Tracking , it was delivered to someone in TX !!! I live in Oregon. So upsetting just to hear I'm sorry for your inconvenience. It's $2000 I didn't buy it for some strange dude in Texas. Funny thing is they signed for it. Our names are way different. I was going to purchase a matching couch but I guess I'll be doing shopping somewhere else. They tell you to email them like they plan on helping you out. Nope I sent two emails never got a response

Very nice store. The gentlemen who helped us wasn't pushy an answered our questions. He got us a discount and all was done quickly. Thanks Nicholas!

Ryan helped me out! Super friendly and knowledgeable! Had no idea what I was looking for when I came in but he helped me narrow it down and find the PERFECT loveseat for my space!! Super awesome guy

The service is great and they had lots of smiles I would recommend this store to anybody

Great staff! Super helpful

Customer service was fantastic. I especially enjoyed Madison. She was one of the sales rep that helped me with the process of getting my brand new couch. I hope to get a lot of enjoyment out of my brand new couch. I can’t wait. I also want to give a shout out to Ryan, and Miko, who made me feel very welcome as well. The atmosphere at Ashley store was really inviting and very welcoming. The staff made me feel very welcomed..

Had a bad experience with Ashley’s delivery people the store manager made it right by making sure I was happy with what I ordered and made sure that I wouldn’t have that experience again Ashley’s went above and beyond to make sure I was taken care of

Almost 30 years ago we bought our living room furniture from Ashley. We were very pleased with the service and quality at the time, and still have and enjoy that set. Now we found we needed to replace our sofa and love seat in our family room. Remembering our experience, we went to the Springfield Ashley's and found exactly what we were looking for. Again, the price was incredible. And the customer service provided by Ryan and his associate Chris friendly, informative, and professional. We're so happy we returned, and are looking forward to the delivery of our new furniture. Thank you Ashley!

We purchased a sofa and recliner 2/7/24. Our sales associate (Jesse B.) was just awesome. His knowledge and friendliness were especially appreciated. We will be back this spring for a few other things. Highly recommend.

Bought sleeper sofa and new Tempur-pedic mattress. Jesse was our salesperson. He was laid back and friendly. We went in for only a sleeper sofa but because of the great deal they had with mattresses and Jesse's knowledge of the products we ended up with a great bundle! If you go into Ashley's, check out the deals and ask for Jesse.

(Translated by Google) Very good service, the friendliness of the staff is excellent. (Original) Muy buen servicio, la amabilidad del personal es excelente.

Our saleswoman was awesome! She was kind, courteous and knew what she was doing. I also called the next day and the gentleman who spoke to me answered all my questions and was kind, courteous and knowledgeable, also. Great experience! Can't wait for our furniture! We have our furniture now. Great delivery and love it all! Will be ordering again from Ashley!

Go see Ryan, he’s the best!!

Great quality furniture at reasonable prices. Knowledgeable, friendly and helpful employees. Love this store!

Doesn't exist here

My husband and I ordered a bed on December 31st, due to the information provided by the sales person, Ashley’s does not do courtesy calls before delivering and obviously someone needs to be home, so we had to schedule our delivery for January 13th as it was the first day we could guarantee someone would be home all day. Due to the unfortunate weather circumstances our delivery was pushed back to the 18th, hen cancelled and scheduled for 19th, then either the 20th or the 21st, and we finally received it today, January 21st. When the we unwrapped the bed, one entire end is completely soaked. Ashley’s warranty is voided if there are any stains to the mattress, so we called to talk to someone and let them know, the woman sent us a claim form and then hung up on us when we were clarifying how to complete the form. This company is full of unprofessional and unorganized people, and I would not buy from them if I were you.

I bought an armchair on Black Friday, 2023 & it's been very challenging to receive a delivery date plus get any correct info at all! The store appears to rarely pick up their business phone and when they do pick up, someone will politely & irritatingly tell you that they don't know anything. I was given an incorrect delivery time when i called last week. Today is ice storm day & I called the store out of concern because I wanted to reschedule. Turns out they rescheduled for the 20th without informing me. I am very stressed out with this disorganized company :(

Really nice guy gave me all of the details

Jessie was helpful and showed us what we wanted to see. I think you need a better way to explain delivery, discounts and extended warranty.

We were very pleased initially with Jesse. He gave us a discount of $60 on our purchase, only to realize after leaving that we didn't get the discount. I will be calling about it.

Prompt service. Salesperson knew exactly what I was looking for and made sure the dimensions of the sofa were perfect for me. Friendly and professional. I would recommend Ashley's to anyone looking for good quality furniture at a good price.

I purchased a sectional couch here with an additional warranty to cover any issues with the fabric. Less than 6 months in, the seams in one of the sections is completely separating. Obviously it’s a flaw because it’s not happening in the other pieces and it’s not like we sit on that one more. Regardless, the warrant apparently doesn’t cover defects. Not sure what it does cover but you would think that would be covered.

Found a treasure of extremely affordable bar stools, and Jesse was very helpful. We will return for future furniture purchases.

Very knowledgeable salesperson. He helped us in’s just the right recliner and mattress for our needs

helpful staff

This time Ashley Furniture was wonderful to deal with. Jessie was super nice, he greeted us at the door and just let us look around without hovering. He answered questions and assisted with our sectional purchase. Great staff and excellent service!

Chris is awesome. Very helpful & right on it!

Christopher was so friendly and helpful! Gave us several options, within our budget. He honored the price on mattress, and delivery fee. Honest, not pushy and nice. Thanks Chris 😊

Salesman very nice and knowledgeable.

This is the worst experience I've ever had. Pushy salespeople, over selling what the warranty covers, run around when trying to put in a claim only to be told three weeks later the thing I claimed isn't covered. Why not say that in the first place? And why are your cheap hardware pieces BREAKING IN HALF not covered? Trash furniture that breaks after about a year and you will get told it doesn't count under the warranty. Not worth the savings.

Furniture falls apart after 1.5 years of mild use. Warranty department is impossible to deal with. I will NEVER spend another cent with Ashley it's all cheaply made JUNK

They took the time to show me all I wanted to choose from. Chris P was very helpful and wonderful!

After dealing with Ashley for a couple of years. I will never do any buisness with them again.

Beautiful furniture selection with easy in house financing. Delivery for a fee and they do not remove old furniture.

Ryan was totally patient and also attentive to my choices of choosing pieces that I wanted . Great experience at Ashley's!

Very great good working people! and nice furniture prices.

Thomas was a great help.

I just received my item and I'm so happy with my purchase! The service I got here at Ashley was exceptional. Isaiah was quite patient and kindly helped me find the best match for a nice sectional. Definitely recommend this location ⭐️⭐️⭐️⭐️⭐️

Great customer service. Great sofas. I really liked Jesse my sales person. Great price

Good prices, knowledgeable and helpful staff.

Our sales person, Jessie, was very patient and helpful as we picked out just the right chair! Very pleasant experience.

The staff was very friendly, helpful and willing to work with us on the price based on what the competition offered.

Amazing experience today. Isaiah was so kind and helpful! Thank you!

⚠️ never buy from this company, I have a horror story to tell about a simple purchase of some furniture. PM me to join my lawsuit or if you want my story. Don't even bother trying to call anyone the entire Corporation is run by employees who could care less about their customers

We handled everything over the phone with an associate after visiting a store to see the merchandise. It all went very well.

I walked right in and immediately found what I was looking for. The sales associate Barrett was so kind and patient even though I was there with my toddler.

Friendly, helpful, knowledgeable. Super fast delivery and good prices.

I have been looking for a couch that could be separated and fixed into what my needs are currently and in the future. Ses man was wonderful. He kept his distance then would be right there when he was needed. Great all the was around!

Had a great experience recently at Ashley Furniture. I've always shopped with Ashley, but my experience at this location with Thomas was easily the best. He was helpful, knowledgeable, and patient. Thanks Thomas!

Great store and great selection! Thank you for the fast and easy process!

Great service and beautiful furniture at affordable prices! We were greeted by Allen and he checked in with us a few times to give us helpful information, and then we had another gentleman (unfortunately didn't catch his name!) Who helped with the check out process and he was able to give us a discount on delivery (they will set it up for you as well) even though we live 30 minutes out of the city. He also was able to get us the 5 year protection plan for alot less than the original quote (which all furniture comes with a 1 year warranty already!) It was a great experience. I almost bought a couch online but I'm SO glad I decided to check out Ashley furniture first, so excited for our comfy couch/chair!!

I was skeptical about Ashley. Their prices are up there and I don't like feeling pressured to buy. I was greeted at the door and left alone. The furniture is so freaking nice there! I found just what I was looking for right away, no pressure. Asked for a deal on it and was offered a great price with no hassle. So excited for my new bed!

I was told that only a complete order would be delivered, so I've been waiting for my new sectional since June 9th. When the delivery arrived, it was without a love seat. Today, the second delivery date was canceled. I'm now planning a third delivery date for my love seat. • Very frustrated with the terrible delivery service and the unreliable communication. I've taken time off of work now three times to accommodate these delivery appointments.

World class, top of the line professional sales people. Great delivery times, affordable prices, even better service. I will be back and will also be recommending them to everyone I know!!!

The delivery was on time. And very professional. Would shop there again. Thanks

Isaiah T. Was our associate at Ashley and he was an incredible help. We are incredibly picky about our furniture and he was so patient and answered every question. Also went above and beyond to get us the best prices on everthing. THANK YOU!

We have bought furniture from Ashley Furniture before and have been reasonably satisfied. That was about 10 years ago. This summer we bought a TV console. It's a nice style, a little retro. The color was advertised as walnut but it was a bit more like cherry, a little more red-brown. We asked if we could return it. They said yes, but we would have to pay shipping. The console was just over $500. Shipping would be $250. It was still in the box. They couldn't let us take it to the local store? Anyway, buyer beware: make sure you are dead set on your selection or you'll be stuck with the product or with shipping costs if you try to return it. We will not be buying anything from Ashley again based on this return policy.

Very efficeint. Great service.

We ordered a table set from gateway and it got pushed back 5 times and , Was to get the whole set today and only got the chairs. Was told the table will be there tomorrow. I have never worked with unprofessional furniture store that pay other people to deliver your stuff like they do. And not call before showing up ! They sent a text and said 2:30 till 5:30 pm delivery time and got there at 1:59 pm and no call to me. Had to have Neighbor sign for the chairs and he ask where table was and they said they will bring it tomorrow , After we told them not to bring the set separate. People can't take time off for delivery's on there time. The delivery people are not very friendly. I will never buy from Ashley's Furniture again.

Furniture good

The sales people and customer service were super friendly and helpful! I was able to purchase what I needed easily and it was delivered in perfect condition, on the date I was told. I will definitely be returning to this Ashley Furniture for any furniture or décor I need!

Great customer service and amazing friendly staff!

Ashleys has the best furniture. Thanks Barrett!

Purchased a complete living room set (sofa, love seat, coffee table and two end tables). Also paid $200 their “white glove” delivery service. Problems with the delivery that occurred today: 1) was given literally 5 mins notice before they arrived when was assured I would get 30 minimumP; 2) Legs of all three tables were installed improperly. When I told them it was wrong, they argued with me saying it was correct. After a few mins of this, they realized the assembly was in fact wrong and re-assembled the tables; 3) once they left, I noticed a bunch of trash in my front yard (styrofoam and plastic) that they left behind which I had to chase down and pick up as it was blowing around in my neighbors’ yards; 4) I submitted a survey reflecting the poor service after which I received a phone call from one of their customer service leads. I related my problems with the delivery. The only feedback I received was the the details would be shared with the warehouse. I asked if I could be refunded the delivery charges given the poor service and told to call the store directly as there was nothing she could do. This was our first, and only now, experience with Ashley. Terrible.

Great service !

Excellent customer service, no pressure to buy, answered all my questions.

I had a good experience at the Ashley Furniture store in Springfield, OR. The saleman was friendly and knew where the items I wanted were located very quickly. He gave me all the information I needed about my selections so I felt comfortable in purchasing them. Everyone was friendly and made my experience shopping at Ashley's worth giving them 5 stars.

Great purchasing experience

Good assortment of furniture very good sales people they work with you to figure out what’s best for your budget and help you find what you like

Wonderful customer care.

Great service. Friendly helpful staff! 😊

Barrett was a great sales man and he is the only reason the girlfriend and I came back to Ashley’s will definitely be doing more business with him

I purchased two recliners and Thomas was excellent sales person. He explained everything about the chairs and help take care of all the papper work for payment and setup deliver. That's where my issue is. I purchased the chairs 3-21-23 and was told I wouldn't get them delivered until 5-9-23. It should never take over a month to receive good you purchased. I've always bought Ashley furniture but no more. A day or even a week is reasonable to receive your purchase, but a month is rediculous.

Ashley's store had beautiful furniture to choose from. Isaiah was a very friendly, helpful sales person! Isasiah made the shopping experience very pleasant for us. We will definitely look to this Ashley store for future furniture. Everyone was nice & helpful. Great store! Have Blessed days! :)

Folks were great to work with!

Cheap garbage. Bought a sectional sofa from here and its incredibly cheaply made out of the flimsiest OSB ever to be glued. Not only that, but the cushions, which the owners manual says to flip over to lengthen thier life are only upholstered on ONE SIDE. The other side of the cushion is a slick black nylon, so they've cheaped out on the materials to the point that you can't even follow the owners manual. And for the $2000 this couch cost a total waste of money. Don't waste yours on this made-for-the-dump trash.

I purchased a bed from Ashley’s online. Upon setting it up, it didn’t look anything like the picture online. It was also horrible quality. I called within the 72hr window to return the item. They told me they would arrange pickup and told me I can’t drop it off at the store when I offered. I called back the next week and that’s when they told me they needed pictures of the item sent to them. I don’t know why they didn’t tell me this the first time I requested the return. I sent the pictures in and my return was “approved”. They told me I should be getting a call from a pickup company. It’s been over a month now and I’m yet to hear anything. I keep calling them and I get the same run around every time. I have now had three separate employees tell me either their manager or they will call me back. Even though I keep calling, I am yet to receive a phone call… it’s been over a month now. Never purchase from this company. I will be making sure my friends and family boycott this company as well.

Nice place

Awful customer service, I thought I had been talking to someone about buying a table, then another salesperson sold the table out from under me. Just a terrible experience that I wouldn’t wish on anyone else. Save yourself the time and the awkwardness.

Took off work twice and both times when the delivery arrived it was broken 🙃

Horrific delivery service…put bedroom sets in wrong rooms and blamed me for it. Left without moving sets into correct rooms and without putting anything together. Damaged brand new house and left all of their boxes behind.

Thomas was excellent he helped us and did what we’ve he can to make us happy thanks tom

This was the second time buying a couch here and will definitely be the last. They force you into delivery, and then have third party guys drop off your stuff and show no care for your new furniture. The guy literally dropped my couch out of the truck. Worst service ever.

Worst shopping experience ever. We ordered a bed frame, tempur pedic bed, and a sectional sofa. The sales staff was friendly and our items were delivered at separate times. Based on the measurement of our living room, the sectional we wanted wouldn't fit based on what was in the showroom. The sales rep suggested we piece it together out of wedges and armless chairs so it would fit based on our dimensions (we've never owned a sectional, so we thought this was reasonable). I asked about the return policy and we were told that we could cancel anytime up to 48 hours before shipping and then enact a return within 72 hours of delivery. Turns out we were told wrong information; once we sign for an item it can longer be returned, only exchanged, per company policy (which I didn't find out until after delivery and speaking to the store manager). A day or two after we placed our order (Oct 1st), I called to cancel the tempur pedic bed due to budget. Since we financed on the Ashley card they said this wouldn't be an issue, and it wasn't - we weren't charged for the bed. When the bed frame was delivered it wasn't complete; the factory sent us a California King frame (what we ordered) but with queen sized slats. It took another two weeks to get the correct size slats sent, which meant my wife slept on our old couch while I slept on the floor for 14 days (no sense of urgency or concern from the staff when I presented this scenario to them). When the sectional sofa was delivered it wasn't a finalized looking sofa since it wasn't modular, which I didn't find out until after delivery (the upholstery on the sides/front of the wedges doesn't match the armless chair). I should mention that the delivery team had very minimal English skills and I found it difficult to communicate with them. Eventually, I wanted them out of my house so I signed for the sofa thinking I could return it. There is more to the story, but ultimately I had to go into the store to talk to the store manager to get a return initialized on the sofa after showing pictures of what this thing looked like - an incomplete sofa. They refunded the amount, however, I found out a month ago that I still had a balance of nearly $1000 on my Ashley card when there shouldn't be. Turns out, the 5-year protection plan ($300) was never refunded, and the original delivery charge of $600 for both the sectional sofa and tempur pedic bed was never readjusted down to just the delivery cost of the sofa. I've had to follow up with them several times to get this taken care of by calling and going into the store (I live thirty minutes away from the store, so it's highly inconvenient for me to drive in). Just about each time I call something doesn't get resolved, which results in me driving into the store to get things handled. I've been dealing with this since November and it's now February, so this is utterly ridiculous. This has resulted in me accruing interest on the Ashley card charges due to their negligence. This is not a considerate way to do business and definitely does not instill confidence for repeat purchases. The corporate office needs to provide proper training and empower employees to actually take care of their customers so they can have pleasant experiences to come back and make future purchases. There is a trend of store employees not knowing accurate information about policies (I literally had 3 employees tell me drastically different things about the same issue/policy). I will never give Ashley my business again. The smaller furniture stores in the area provide much better service and much better quality furniture. *Update 2/22/23 - I just got my bill on my Ashley credit card that is due in three weeks and the charges I've been told would be reversed still haven't gone through. This is outrageous. I'm tired of being lied to by the staff who keep saying "We apologize, we'll get it taken care of." If things don't get sorted out soon, my only recourse will be to take them the small claims court.

If I could give ZERO stars, I would! I ordered a dining set online, paying extra for assembly, only to find out assembly is only for the table. Also, there was nothing on the website stating the dining table was not in stock, my delivery has been pushed back 3 times! Not happy!

I called Ashley furniture in Eugene to order a set of new couches. David Wade helped me over the phone since I’m not able to come to the store in person. David went above and beyond to get me the best price possible. I was blown away by his kindness and helpfulness! Thank you!

I purchased a living room table at Ashley’s in Springfield. The table delivery date kept getting pushed further and further out from the date of purchase. I still never received the table after it had almost been one year. I asked to get a refund and I was told since I have a different debit card now than the one I used to purchase the table originally that I had to go to my bank and ask for a letter from them stating that the money should be refunded to my new card. Also when we first purchased our couches at the same time as the table we were told that we were going to get 200 dollars on a debit card months later we never received it until we physically went to the Ashley’s store to discuss the matter. Lastly, the customer service I have experienced surrounding the refund and non delivery of my table was very disappointing. I will not purchase there again after this terrible experience.

Sadie was fantastic! Such a quick and easy process, she answered all our questions and got us a great deal on a new sectional!

Sadie did a great job helping my fiancé and I. She was nice and welcoming. Any questions we had she was able to get the answer and did a good job of working to get us a good deal. Ashley has a great selection and from my experience, helpful people as well!

I ordered a table to get delivered and put together. After what I thought was a great delivery and tipping each guy $20, I then realized they put ALL of the packaging in my trash can. I got this delivered for the simple fact that they take all of the packaging with them. I then had to dig all of it out as the trash company does not take recycling from our trash bin. I would not recommend getting anything delivered from this store.

Working with Sadie was a pleasure. She was very helpful and made sure we got the best deal. Would recommend buying from this store.

The salesperson was fantastic, but the rest of the experience was horrible. I ordered a rug and opened a Synchrony account. It was supposed to be delivered in two weeks for Thanksgiving. Two MONTHS later, the rug NEVER arrived, nor did I receive any emails regarding the purchase. I called the store multiple times and no one answered the phone for several days. When I got through, the rug had been discontinued, had not shipped, and I was promised my account would be refunded by the manager (Adrianna) with no apology. It didn't happen and I started getting calls from the bank for late payment, which negatively affected my credit, for the rug that did not exist. After failing to return my calls, I disputed the charge with the bank. The store still owes me the $20 I put down when ordering it. I have spent over 8 hours of my life that Ashley's has stolen from my family. I feel sorry for all the salespeople who are trying to make a living. The manager should be fired.

The merchandise here is fine; good quality, priced about what you'd expect buying furniture new. However, when I came here to buy a mattress, I was very frustrated by the ways store policy seems to rely on misdirection, manipulation, and outright lies around product delivery. The options I was given for delivery were 1) Full service delivery by Ashley, in 3-4 days, for $70, or 2) Ground shipping by UPS (it was Fedex), for free - but the first estimate I was given was 7-10 days. I was on the fence, since I needed it in 7 days and didn't need set-up, and asked about pickup instead. The associate told me that picking it up at the store simply was not possible, period, because they don't have room to keep the (singular) box on site for me to pick up, even the same day it was delivered to the store. After I had asked about that and explained that I was worried about timing, the store associate repeated the above two options for delivery, but this time, they gave me an estimate of "2-3 weeks" for the free ground shipping, compared to 3 days for full service set up and delivery. I was very concerned (especially since that was almost double the original estimate), and asked for an explanation of why they couldn't ship it to me any other way or compromise on charging $70 for a full service delivery that I couldn't even use (since the frame won't be ready then). I was told that the warehouse and shipping system were just too complicated and these were my only options. At this point, I was very worried and left the store to consider my options. I wound up ordering the mattress from their online store with free ground shipping, which I would normally regret since I don't like to take business away from local associates or locations. However, the mattress arrived three days after I ordered it. The estimate the sales associate gave me was first, a minimum of seven days, and second, a minimum of fourteen days; again, it took three. This is so far off base that it seems to me that associates at this store are expected to lie about ground shipping estimates in order to try and convince customers to pay for full-service delivery whether they need it or not. This is both frustrating and entirely unnecessary. I'd much rather at least some of the money I'm spending go to a sales associate and store crew when I have to buy something new, but when store policy seems to be lying and manipulating as a matter of course, I will not go along with it.

Not excited abt delivery fees

My family and I had a great experience working with Ashley Furniture for our recent sectional purchase. Our sales rep Tiera took great care of us and made the whole process incredibly easy and smooth. Delivery was on time and everything arrived exactly as expected!

We were shopping for new furniture in town and visited several furniture stores. We went to the Ashley’s Springfield location and had a friendly associate named Tiera help us, we ended up buying everything we needed from her because she was knowledgeable, kind and spent time with us answering all our questions. Service was excellent!!

Bradley was awesome!! Didn’t pressure us into buying something we didn’t want. Just answered questions and gave us options. His knowledge was very valuable in helping us make our decision.

FANTASTIC people my sales person was GREAT, PERSONABLE and PROFESSIONAL.

Zero customer service, I felt invisible in there as the four salespeople stood around the sales desk talking, after 15 minutes I left.

Asher represents your store well. He is very courteous, and displays a genuine interest in his customers' needs.

I was looking for a comfy dark gray or black couch to go with the sage green accent wall in our living room. Asher knew exactly what would go perfectly for that shade of green, and showed us some really nice options. He was so kind and very knowledgeable. Will definitely ask for him next time.

I spoke with a nice sales representative " Dante " I really like how he presented himself and spoke with me and his willingness to help me find a recliner for me. I am having foot surgery next month and I will need something comfortable to sit in for several weeks. I am sold to going to Ashley and buying my first recliner.

Springfield Oregon's Sales Associate David was so kind and patient working with me over the course of three days and six hours! Just amazing! Highly recommend working with him! GET THIS GUY NEEDS A RAISE! Thanks Marina

Kali was a very well informed sales associate. The chair I wanted wasn’t in the store, she found it for me on line She also told me about extended protection, which I would not of thought of or purchased without her guidance. Very nice fun personality as well A great overall experience with Kali

I was very pleased with the attention that Bradley gave me in helping me pick out a couch and chair. I never felt pressured and he understood my needs in regards to space available, the color, style, fabric and issue with cats. I thought of waiting and checking out other stores but I decided not to due to the ease and comfort I had dealing with Bradley..

Asher was super helpful with helping me find a mattress that works for me!

NOT happy with the way Ashley Furniture does business. We have purchased most of our household furniture through Ashley. A few years ago, we ordered a dining room set and purchased the extended warranty. When it came time to use it, we were told that manufacturer defects did not fall under the warranty. This was absurd and I thought we would never shop with Ashley Furniture again. We recently moved and decided to get a new bedroom set and didn't have luck at any of the other local furniture stores, so we went into Ashley and of course found a bedroom set. We were told that the dressers were on back order and they should arrive within four to six weeks. We understand that the supply chain is trying to get caught up and so we ordered the set anyway. We purchased our furniture in July and received the bed and two nightstands. We then received a text saying that our dressers would arrive in September...but a few days before delivery, we were told that they were delayed again and would come in October. They were supposed to arrive October 10th. Then, a few days before October 10th, I received a call stating that they were delayed again until October 26th. I wrote down the delivery date but went out of town and forgot what day they were coming and wanted to be sure to be home for the delivery. When I called to find out the day and time, I was then told that the dressers wouldn't be here until November 18th!!! That will have been 4 months since we ordered and I don't understand how you can say you're delivering something and then all of the sudden...it's on back order AGAIN? This is VERY unprofessional and this WILL be the last time I trust Ashley Furniture to do business with!

Geno did a great job helping my clients find a chair we had been looking for. He was patient, kind and successful at getting everything my client needed.

Loved working with "the big guy" Asher. He does the best deals!

Geno was extremely helpful, he went out of his way to find exactly what I wanted and never asked me to compromise. I would recommend anyone to work with Geno at the Springfield location.

Had a great experience shopping at Ashley. The sales assocaites were accodmodating and helpful witought beeig overbearig or pushy. Dante was exceptionally knowledgable and friendly. Thanks for helping us make our home more comfortable! Had to update my review. Unfortunately the furniture was not delivered as planned. We have yet to be refunded even though we don't have our furniture. It's been incredibly disorganized and unprofessional.

Excellent Service!!

I came in looking for a new sectional for my living room and was blown away by the support I received from the store manager. I was very wary about delivery times, but she assured me that I would receive my furniture in fast fashion. I can't wait for my sectional to be delivered!

I loved shopping with Tiera! From my first phone call asking about a particular furniture set to the time I purchased what I was looking for and walked out the door she was extremely helpful without being annoying about it. She also went above and beyond to get me a good deal/discounts as I was spending a significant amount of money replacing living room and bedroom furniture. If I need more furniture, I'll go back to Ashley's and specifically ask for Tiera.

Don’t shop here. They sold me something and delivered it damaged. Suddenly it was A discontinued item and I had to settle for something I don’t like. I was new to Oregon. I wish I had known

We just left the store in Eugene. Dante was the gentleman who helped us with selecting our new living room furniture. The experience was so great. Dante showed us items and help us with our decision. He made the process smooth and I walked out with a huge smile. Thank you Dante and Ashley's for giving great service and great pricing . We'll be back for sure.

Kali showed me the options that met my criteria. Made the transaction very easy. I would highly recommend both her and Ashley furniture.

Nothing like going to the homestore to find a product you will never regret purchasing. Outstanding in store service. The only downside is the warehouse has a lot of orders so the staff cannot tell you delivery date. They need to have some type of feed from the warehouse set up. Took over two weeks to deliver. But i have the product in my grasp.

Very poor quality for an Ashley store. Their rep tried selling us a broken recliner saying nothing was wrong with it. Sorry, but the feet are supposed to stay up when you recline it

Terrible customer service! Will not be buying from them ever again.

Customer service is very difficult to get a hold of and it seems you can't call the number and actually speak to the folks at my local store. I ordered a certain style of chair because the same clerk checked and said it was in stock. But it was not available until more than a month later. Only 2 of the 3 ordered arrived even though I was told they don't ship partial orders. Now I'm told I have to wait 48-72 hours to hear back from customer care. But where in the world is my chair?

Extremely inefficient staff. Took us 4.5 hours in store just to select a couch and dining set, of which 2 hours went into finding which items are in stock after multiple back and forths and then another 2.5 hours for billing. Absolutely insane. With 4 staff working with us. We were left by ourselves lost in the store waiting for an attendant for 30 mins before we had to ask someone else to help us find items in stock. After all this and placing the order, we get a call the next week that the whole shipment is delayed by 3 months because the placematss for the dining set were out of stock. Despite confirming all items in stock on the date of purchase. So we went into the store and changed the colors of the mats which made our delivery possible as scheduled. We even confirmed all other items arriving on time. Despite this on the day of the delivery they didn’t deliver the area rug that came along with the dining set. We weren’t informed even. Only after we realised we called them and they said it will come end of October. This was ridiculous because we spent 3 hours finding items in stock, the only reason we bought those items, then go back to the store next week to confirm all the items delivery as scheduled and suddenly it’s out of stock again. Just the worst shopping experience. They have great deals but there is no use with a ridiculous system in place. I do feel for the employees since they are doing what they can, but the system the company has placed is absolutely inefficient and not dynamic in any way.

Expensive to finance...but it's nice if it's all you can do

The worse shopping experience ever. I will not go back.

The sales people are nice. But the furniture is cheaply made. Do not buy the insurance if you buy from them. They will literally deny any claim for any reason. Beware

Customer service was amazing!

I ordered a living room set in April. It's on an "extended" delay due to "covid". No communication on updates to the order are being communicated in any way or form. I have to call every time and get bounced back and forth to get the answer of it being pushed back yet again. All in all, just don't unless you can take it home the same day.

This was an absolutely horrific experience and I will never do business with Ashley’s again. It started with an estimated delivery of 8-12 weeks which turned into 6 months with no communication. They never through out the process called for updates as promised. The first delivery was a disaster. They didn’t have hardware for the bed and left it piled all over my bedroom. They didn’t bring all the furniture that was supposed to be delivered with no explanation as to why. The delivery guys did not speak any English and couldn’t communicate about what was happening at all. They forged our signature signing off on the delivery fraudulently which we were then told voided any way for us to make sure our product was satisfactory. When I called customer service they were extremely rude and offered no resolution. I then spent two hours in the store where their management was not able to help and promised a follow up call that did not come. We finally received all items and the bed is extremely damaged.

Do not purchase anything from the physical store, go online (you'll get a better price as well.) Update: Ashley called (May 23) to tell me they could get my table to me but we had already purchased another table. It made me wonder (no evidence, just a supposition) if that was why my table was repeatedly delayed, that others had complained and the store had "pulled some strings" and my original table was somewhere else. Anyways it's been 3 weeks since cancellation and we STILL have not received our refund. Will have to physically go into the store to ask for it. ______________________________ (Original Review) I understand that 'supply chain issues' have slowed everything down, but the complete lack of communication is unacceptable. We ordered a table in October (with premium 'white glove' delivery) and were made aware that it might be delayed until April or May, a long time but fine. In May, when I hadn't heard from anyone I called support and was given a delivery date of May 5. By May 4 no-one had called or emailed so I used the online chat feature (so I could print a written record) and was told that the table would not arrive to the warehouse until May 20 but someone would be in touch to schedule the delivery within 7 days. No word from anyone. Today (May 20), I used online chat again, and was given June 21 as the date the table would arrive at the warehouse (so no idea when it might actually get to our house). I have requested to cancel the order and get a refund... we'll see how long that takes. At least the other local furniture stores have gained a customer, because I will NEVER shop at Ashley again.

I had such an amazing experience! Adriana was the best and made me feel heard when it came to my concerns. She is a rockstar!

What should have been a simple transaction took well over an hour! That combined with the irritating fact that you can't leave the store with a product and have to wait up to an additional 12 weeks to receive it. Here's an idea; don't advertise a product unless it's in the warehouse ready to ship.

My Husband & I went to this store to pick out a couch for our new home. We were assisted by Kain and Andrew. Both were knowledgeable, friendly, and patient with the many questions we had. They provided excellent customer service, and were able to help us rest easy knowing we had chosen the perfect place to find our new couch.

One of the worst merchants I've done business with. Under no circumstances would I ever recommend Ashley. Their service is non existent, their staff are untrained and their product (if you actually receive it) is overpriced. Run - don't walk - to any other furniture store.

We visited the store on May 5th looking for a two person recliner for our motor home. While we didn't purchase anything, we were very impressed with our helpful salesman, Andrew. He spent a lot of time with us trying to figure out what might fit in our limited space. We highly recommend this store due in part to their excellent selection and fair pricing, but in particular to Andrew and his friendly service.

AMAZING CUSTOMER SERVICE. JESSE AND HIS HELPER A BEAUTIFUL LADY WITH LONG BLACK HAIR (IM SORRY I FORGOT YOUR NAME).

Outstanding customer service!! "Tiera" was very helpful in finding what I needed. Would definitely do business with her again.

The sales guy was awesome. They said it was in stock but it wasn't. They have given us 4 different delivery dates and ones again it was suppose to be delivered today but wasnt.im at my wits end. We are never buying from Ashley's again.

I bought a a sectional sleeper, love seat and coffee/end table set. The table set came broke never received replacement. My sofa sleeper broke within 4months and the scheduled appointment they never showed up to fix it and didn't get a phone call. They have the worst costumer service. Save your money buy somewhere that cares about their costumers and not just their to make money.

My salesperson was slammed with multiple customers but was very efficient and was able to still make my purchase quick and easy. The store is also. Very well put together in comparison to other stores I shopped at that day. Good work Ashley team.

I live 62 miles from the store. In order to buy a $700 loveseat I would be forced to pay $250 to have it delivered by a Ryder truck. Beyond that they forbid me from picking up the item myself. I will never shop or recommend Ashley again.

The worst expierence ever. They will lie to you about the delivery dates and then keep changing them. I ordered my living room set back in November and I still dont have my stuff. They told me 8 weeks in the store. It is now the end of February. Its been 3 months. Also they sent me the wrong rug. Its been a complete nightmare. Ive taken days off from work to recieve shipments and they didnt come. Again I was supposed to receive my furniture today and they arent coming.

Chris is a great guy. The furniture is basic

Worst service. Scheduled to receive my order today after waiting 2+ weeks for delivery, took time off work only to find out that they rescheduled my delivery until March 9th as they "only deliver 1 time a month" which was not disclosed upon purchase. Cancelled my order... unbelievable...

Horrible experience, terrible quality, zero accountability and absolutely embarrassing customer service. They will trick you into buying a couch you didn't prefer, tell you you can get it soon and sell you a $900 warranty that is supposed to cover everything. Instead they schedule and reschedule 4 or 5 times, let you wait a month then reschedule just before its supposed to show up and drag it on 4 months and still waiting. You will get a couch and sit in it for 2 weeks and the dye will transfer from your blanket making it look years old, then make a claim and have some clueless guy show up 3 weeks later. He tried wiping with a cloth he borrowed from me and obviously it didn't work so he said there's nothing he could do said it was from wear and tear and not covered under warranty. Every person you talk to tries sending you somewhere else and like robots say I'm sorry sir but there's nothing I can do. I am not someone that is hard to please. This particular store in Springfield at the gateway mall is full of crooks.

Nobody even talk to us when we can in look for a new couch

Purchased a living room set from Ashley's mid November 2021. I got half of my order a month later. The other half was supposed to come a few weeks later. Come to find out they were pushed out until April of 2022. NEARLY A HALF YEAR FROM THE PURCHASE DATE! The only reason we found out it was delayed is because we waited at home on the delivery date and they simply didn't show up. We went to our local store in Springfield Oregon to try to talk to them since you can only contact the call center via phone. They let us switch to a less desired coffee table than we wanted, and told us it was at the wear house and gave us a delivery date of 2/7. Still obnoxious, but we went with it because we had to. I just checked in with them to make sure my order wasn't delayed again since you have to check, because remember... the only way they notify you is by simply not showing up on the delivery dates. They notified me that I now have a new delivery date for the end of March. I can nearly guarantee that the date will get pushed out again I can't believe these people haven't had a lawsuit filled against them. DO NOT SHOP AT HERE. The local ratings don't reflect the entire corporation that deals with shipping and everything. Look at Ashley's main reviews

I spent a lot of money here and arranging these deliveries took so much time over a span of 5 months before finally having all of the items. The final item was a large wall hanging delivered by ups in a closed cardboard box. Opened it and one of the corners was broken off. Hauled this huge piece to the store and then they would not even trash it for me I had to struggle hauling it out and loading it in my car, and then go to the dump and pay to throw it out. They Said there were no returns or exchanges for delivered items and it was in the contract I signed. It was delivered in a closed box nearly 8 months after I ordered it! I will never buy another thing at Ashley furniture. Very disappointed in the process and more importantly the horrible non-existent customer service.

Just don’t- or plan on waiting 6 months plus for furniture-

I was super disappointed with this store. I called in about a specific couch that they didn’t have in stock. A sales person told me they had similar things at a similar price in store. However there wasn’t a single couch within 900$ of the other couches price. It would have been nice to know they didn’t have anything even remotely close to what I was looking for before I drove all the way to the store. I’d recommend going anywhere else.

Lots of selection.

Store has a lot of great choices. Our sales rep Travis is very friendly and made our shopping experience a pleasure. Plus we took advantage of a great sale too! We'll certainly be back for any other home furnishings needs

Trego in Eugene did a great job with helping my wife and I when faced with furnishing a complete house. Very patient and listened well! Mike M

horrible service! bought living room set 5 months ago and had small portion delivered. Won't answer phone calls, email USELESS. dont not buy from these people!!!

Staff was courteous, knowledgeable and helpful.

This is not a review for this specific store but just my experience with Ashley and ordering online. I ordered a sectional couch in July 2021 to be delivered within 8-14 weeks (mid October). I was SO excited, we have a large family and with the kids getting older a single sofa isn't cutting it anymore. I have wanted a sectional forever, I love how big and homey they are, and how there is space for everyone. And the sectional I found at Ashley was perfect for our family so I didn't hesitate to purchase it. Anyhow, I called customer service 2 weeks ago to check on the status as I have not heard ANYTHING from Ashley and it had now been 16 weeks of waiting. I was transferred to what I assume was the warehouse where I was told they didn't have any in stock and oops they goofed, but would make one and send it out, I should have it delivered November 4th. We rearranged our whole living room and thankfully I stopped my partner from trashing our current sofa because we still don't have the sectional. I called again this morning, as I was assured by the person I spoke to, two weeks ago, it would all be delivered by yesterday, November 4th. This morning, they assured me one half would be delivered next week, the 8th, and the other half on the 13th and that there were no notes in my account about the couches being delivered November 4th. Needless to say I canceled my order. This business is a joke. Ordering online has been a nightmare. I'm upset and frustrated with this company and will no longer do business here.

I didn't even go here so 5 stars Google

Worst customer service I've ever dealt with. I've talked to the only customer service people probably over 20 times to get an issue dealt with. I've dealt with rude associates and associates who don't know how to do anything. I've even talked to escalations and they were rude and didn't handle the situation. I've never been more disappointed in a business. I will never use Ashley's again. Terrible material that they use to make their furniture. They don't take responsibility for their rude associates. Take your business elsewhere.

I have always been happy with the thousands of dollars i have spent but this last time they dropped off our dresser but failed to install the knobs on the doors but know problem except one was crossed threaded . That is where problem begin i've been to the store 3 times to get a replacement knob the last time i was treated like i was nuisance

Had a little glitch but everything was taken care of in timely manner and I'm happy. Will shop there again...

Friendly staff, but the furniture doesn't seem to be the best quality from my limited experience (sitting on it at the store).

Bought furniture 6 months ago still have not received it they gave me $100 back on my order over a month ago then I called today which is September 7th 2021 it's going to be another month every time I call they literally just tell me they're sorry there's nothing they can do and at this point I can tell you they are selling furniture to people that they can't give you I asked the lady I said how much longer am I going to have to wait I don't know ma'am I'm sorry there's nothing I can do nobody will help us get our furniture we're going to start shopping around somewhere else and get our money back cuz I'm tired of waiting and getting no answers and no help!!!!! First time experience buying new furniture out of Ashley's furniture and it was the worst experience I've had ever worst furniture store ever to go to at the gateway Mall!!!!!!

Horrible customer service

Very pleasant experience here. Chris Bradley (our salesman) was helpful and friendly. Lots of selections fair prices.

Jose and Adrianna were amazing! They made it very pleasant to shop for a new couch.

Jose and Adrianna were great!

Beautiful, quality furniture.

Absolutely the worst experience with any store ever. Disorganized, unprofessional, terrible customer service and we were lied to. Bought 2 sofas, a reclining chair a very expensive mattress and adjustable platform. Spent a little over 9k. First delivery was left in boxes on our porch. My girlfriend was home, recovering from back surgery and so my son helped bring them In. It was the sofas and we had to assemble them. One was defective and needed to be returned. They told us that since we accepted them they were our problem. After going into the store and raising a huge fuss, they agreed to send another. This time the movers put them together. Exact same defect. The movers spoke in Spanish not realizing my girlfriend also speaks Spanish and she caught them lying to dispatch, saying we were ok leaving the defective product in our house. We finally received the third sofa and it works. As for the bed and frame, still have not received it and nearly 3 months after purchasing it we have received zero information about it. We have called, looked on line and everything else we can do. The employees can not find the order. Every time we call it’s a minimum of 30 minutes on hold just to be told by whoever finally answers they don’t know anything. There is more but I’ve gone on too long. We do like the furniture we have received but the ordeal of just getting it here is not worth it. I would never purchase anything from this company again Update: received our adjustable frame and mattress today. The adjustable frame doesn’t work. They said we had to accept it, a technician will be out to look. They then called us and said they could get to it in two weeks. This a a frame we paid over $2500 for. I demanded someone come today and they said they will try. Now my fear is that in two week they will say that since we slept on it, it’s not their problem. Also, they told me they would take away the old mattress. The delivery guys said that’s not in the order and they won’t take it. This store is an absolute joke. Their merchandise is terrible, everything they delivered has shown up damaged. The customer service is terrible. We are spoken to as if we are bad people for complaining about spending just under 10k and every single item showed up damaged. The pictures are how the sofas look after two weeks. Covered in these loose threads

Very poor service! I’m a new buyer for my new apartment and was given false information, and rude employees. I just canceled the order better doing that then being treated poorly.

We went to Ashley at Gateway mall, last year, to buy a mattress. Told the salesman that I was pregnant and needing something practical and comfortable that will last. Typical salesman tried selling us the most expensive mattresses even though we told him our budget was 1000. I ended up going off on my own and finding my own mattress that was on sale and exactly what I needed. Then it was time for a bed frame. I asked for a heavy duty steel platform frame, something sturdy and plain was all I cared about. I’m again, salesman didn’t listen, kept trying to get us to buy these expensive adjustable frames that were double what the mattress cost…..kept telling me how good the adjustable bed would be for my pregnancy! They had no basic platform frame in the store, so we ordered one from them that was to be delivered in 5 to 7 days. The little liar stood there and told us how great of a deal we got, the mattress has a 10 year Warrant and the frame had a lifetime warranty! The frame didn’t come when it was suppose to, every time I called the store, I got the run around. When we were in looking to buy stuff, everyone in the store was our best friend and wanted to be so helpful, but once we left and didn’t buy the more expensive stuff they all tried to sell us on, they couldn’t remember us or anything they told us when selling us merchandise. Now, 13 months later, this sturdy bed that we made such a good choice on, the one that had a lifetime warranty…….the welds on all the bottom legs have come off and the frame is trash. I called, got passed all over, finally got sent to some corporate office who didn’t even know where Springfield, Oregon is, told me I was misinformed, and because it was shipped to me, it only had a 1 year warranty and I need to purchase a new frame! I’m just over Ashley and their cheap furniture that is way overpriced!

While the salesperson at the store was great to work with, there were several pushbacks for delivery of our orders. When we finally got our bed, the headboard was trashed. I observed the delivery drivers drop it off the back of the truck and look over to see if I saw anything. Of course, I filed a claim and they exchanged the headboard within a few days. Upon putting the bed together, I found more damage on the side rails (separate box). Both times dealing with customer service, they were great to work with, however, the call center was very noisy and I had trouble hearing the employee. I asked them to repeat their self at one point and they replied that they hadn't said anything and it was the person next to them. We are returning the entire bed and looking elsewhere. Not worth the risk.

Haven’t gotten my purchase just yet, but Lana and Christian were helpful and courteous. No pressure sales tactics, clear, concise communication and a great deal! Thank you both!

Truly Disgusting. Save yourself!! The lack of professionalism in this place is a nightmare. They sold me a insurance plan that’s fraud. Then, when I asked them for help they deny responsibility. This is a gross business. Stay away.

Worst customer service! You can’t get ahold of anyone in the store over the phone. So you have to go to the store to get help because the customer service line can not help with anything. I was lied to and charged for things I specifically said I did not want. Very disappointed! I want my money back. People warned me how awful this place is. I should have listened to them.

Great Furniture Store to find any style..

Will not buy from this store

We bought furniture from four local stores in Eugene and Ashley Furniture is the only one that led to a 7 month wait and everything we have received so far arrived damaged and required an additional wait. I feel like I paid a lot of money for a "manager's special" set and waiting 7 months makes me feel that we overpaid by a lot. They also never call me to schedule deliveries when they say they will. The two stars is for good delivery people and the furniture selection. To sum it up, we're happy with the furniture but super unhappy with timeline and customer services post purchase.

The store its self was pleasant but the floor sales reprocentives were very pushy and didn't really give me and my wife any real time to look at what/for we were there for before they were right back on top of us asking us if this was the one we wanted going into all the "extras" that we could also get. We ended up just walking out without anything

Although this location didn’t have what my husband I were looking for, the customer service was excellent and they recommended we look online. We did and found a couch we loved - we selected the set up option with delivery and it was delivered today by Brandon and his brother from Troutsville, OR - they were so friendly and fast. We are very thankful for them and happy with our purchase!

My husband and I purchased a couch and a new dining table online in March. Our table was delievered on March 5th. The table itself came damaged, and the leg of one of the chairs was broken. I called immediately and they said a technician would be coming out to look at the table, and the replacement parts for the chair would be mailed out. Come the following week I still had not received any email confirmation. I called again and was told the parts were never ordered, and they would be ordering them. The following week I called again and was told the parts still were not ordered and they were back ordered. Also the technician would not be able to comd until July. I was transferred several times to several differwnt "supervisors".The table was finally exchanged, but even the new table has come damaged. They said they would be replacing it, but 4 hours and a lot of misinformation laterI still have a damaged table and it has mot been replaced again... I have spent over 6 hours on the phone. Had the most horrible amd extremely rude customer service we will never order from Ashley Furniture again. I would caution anyone before ordering.

Doug was a great help giving us options on styles, talking finance options without any pressure!

Very poor selection of only high priced medium quality furniture....Rifes Furniture in small town Lebanon had much better furniture, nicer clerks, and lower prices. I would not return to this place, sorry I wasted my time. But.... They all had their masks on, one guy I saw, had Two Masks.

I ordered a kitchen table set. The online experience was good. I got the delivery today, and they left my package on the side walk, and when backing up to drive off they ran into my $600.00 basketball hoop hard. They didn't stop to get out, or appologize at all. My basketball hoop now has scratches all over the glass. It almost broke. Then I call the customer service line to let them know, and the lady wasn't very friendly, and put me on hold 10 minutes after already holding in the first place for 15 minutes. I just hung up. I will never shop at Ashley Furniture again, and I will tell everyone I know the experience I had. I am really surprised with all of this. Really what if that was my car. That is considered a hit, and run. Maybe I just got unluck today, but that ruined it for me on all future purchases.

I came in today ready to spend money on a new bedroom set and the sales person was pretty unfriendly and didn't take the time to get to know me or find out what I wanted. Most of the workers were on their phones. I ended up going to another store with very friendly customer service and spent even more than I planned but am very happy with my purchase.

Somehow the prices in store were way more expensive online.

Very friendly and helpful

Very friendly and helpful

the level of unprofessionalism is astounding. I feel that the level of customer service really needs to be stepped up at this location

Very helpful. The time they spent with me probably saves me the equivalent of 5 years of sleep by itself. Thanks Geno for your time and expertise!!

DO NOT SHOP AT ASHLEY FURNITURE This is why- If I could put less stars I would. These people do not care about you, they only care about their commission. My wife and I were only in the store for a bed. Then this slimey salesman named Ollie spent 20 minutes practiacally forcing us to lay on the Tempur Mattresses. He would not leave my wife and I alone to talk. When he finally left for a moment we tried to make a break for it and somehow he found us again, he then proceeded to tell us we don’t need to go home to think about it, he’s going to run us for a credit card, and he’d already done the math on how much monthly it was going to cost us to get the mattress, the fancy pad that raises and lowers, and this couch that we were supposedly getting for a great deal. We are in our early 20s and didn’t know how to react to this so we went ahead with it. Since then we have noticed that items Ollie said were “included” with our purchase were actually included in our monthly cost that he had already worked out. Instead of taking that price off he proceeds to give us gift cards to the store (WHICH WE WILL NOT BE SPENDING) He is an absolutely scummy salesperson and this is coming from someone who works in sales. On top of all this he promised us $500 in rebates which we have not heard of or seen, and after countless attempts to talk to customer service and getting passed around from person to person I am absolutely over this. Our ottoman was supposed to be arriving in early December and keeps getting delayed, only no one tells us it is being delayed- we have to find out by calling and texting this awful establishment. Now we find out this morning that our ottoman is not going to be here until March. The fact of the matter is I will not spend any money here and I will urge everyone I can to AVOID THEM AT ALL COSTS.

DO NOT SHOP AT ASHLEY’S if you are expecting your furniture by the original delivery date!!! I wish I had checked reviews before purchasing a new couch at Ashley’s as I’m now seeing so many others with similar issues. We purchased a couch in mid-December of 2020 and had been told that we could expect the delivery by January 9, 2021. We sold our couch on Craigslist to be picked up at a future date on the 8th and just expected to go one day without a couch. We received a phone call on the 7th (a little late to say the least) saying that Ashley’s would not be able to deliver our couch until the following weekend. A little disgruntled, we said “okay” and prepared for a week without lounge furniture. We received another call the following Thursday explaining that we would not be expecting the delivery for another 2 weeks or until the end of this month. My experience is like many others with the same delivery issues; I’ve called and it seems like I just get directed to hang up and try a different number. Im done with waiting on hold and being redirected to the next employee who doesn’t give a damn. Hopefully we receive the correct couch without damage (though reading others’ reviews is not all that comforting) and can finally move on from Ashley’s for good.

My wife and I went here to buy a couch. After taking over a month to get here and the manager told us the couch came apart so it would fit through our door once it arrived to our door the people that delivered it said it didn't. While the loaders where packing it up they called my wife a few words not only that my neighbors heard them and said something. After that we drove to the store to complain. They gave us a $100 gift which later we found we couldn't use on our stuff.... We had to end up buying chairs that fit through our frontdoors because the movers didn't want to walk items to the backdoor. One of the chairs now make a sound a few weeks in. Good thing we have a warrenty.

If you are looking for furniture or just decor for the interior Adriana Martinez is the lady to go to there! She wasn’t pushy at all ... let us do our thing but was close by Incase we had question and once we got ready to purchase she gave some awesome recommendations that turned out way better & still in the price range we wanted!! Hands down the best customer service. 🤗

RUN AWAY!! Worst customer service I have every seen. We ordered a lot of furniture, waited 3 months for delivery, got a call the day before saying they were pushing delivery out to the next weekend, waited all day the next weekend, no one ever showed. Turns out they rescheduled to the following weekend (3 weeks past original estimate). Then our couch came and it was the wrong set up, the chaise was on the wrong side. Upon telling them that, they took it back and said it would be another 3 months to get the correct one, we asked customer service if we could keep the incorrect one as we would not have a couch otherwise and they said absolutely not, we would have to pay for 2 couches if we did that. I called customer service again and was told I had to call the store, called the store they immediately hung up on me after a 20 minute wait. I drove down there, waited 15 mins at the front for someone to even acknowledge me then was told that it was ordered and input correctly but the warehouse messed up and loaded the wrong couch. They said they would see/when if I could replace it and call me by the end of the day and of course they never called. So after 3 months and over 2k, I still do not have a couch, a refund or anyone who cares to find a solution. No apology, no sympathy, no offer to get something sooner/rush delivery. Very disappointed and will never shop here again.

DO NOT BUY FROM ASHLEY HOME FURNITURE STORE. This company and the customer service at my local store are TERRIBLE. They have continuously screwed me over and have done nothing to fix their mistakes. Last straw... They deliberelty delivered damaged dressers and nightstands to my home. The items were not damaged in delivery, the boxes they were in were in perfect shape. No, they purposfuely boxed completely damaged furniture and tried to deliver it to me. I'm talking about misshapen smashed furniture. Not like it only had a scratch or something. Now they are making it impossible to get my refund in a timely matter and telling me it could take up to 2 MONTHS to receive my money back. Absolutely terrible! If I could give them negative stars on this review, I would.

They won’t return anything, even if you bought the previous day and haven’t received it yet. Also they charge for delivery no matter how much you spend. I would never buy from there again. Furniture manufactured after purchase . Which brings quality down. Hands down the worst customer service and worst experience I’ve ever had.

Nice selection without the salesman hassle. Prices are pretty comparable to other furniture stores.

My husband and I went to Ashley’s on October 2 to purchase a new couch. While in the store we found a couch that would work for our needs. The clerk (who was new) assisted us with the purchase. The couch was marked on sale at $1399. They wanted to sell us a protection package and charge a delivery setup fee taking the total to $1750. We declined the protection plan and asked about free delivery which was as being advertised all over the store. The clerk and the floor manager told us the delivery fee was for setup and delivery and this purchase did not qualify for free delivery . The couch we chose is a low profile couch in sections with throw pillows (no assembly required)... after declining again the manager said he could drop the delivery fee if we bought the protection plan. After around 10 minutes of feeling like we were on a used car lot, we said we were going to look elsewhere. It was this point the manager realized they were about to lose our business and reluctantly agreed to sell us the couch for the listed price. Another painstaking 30+ minutes, we made the purchase. The sales clerk let us know the delivery date would be November 12. Fast forward to the date in question, no couch. On November 13th we called Ashley and we were informed the delivery would be December 3. Well December 3 came and went, no couch. On December 4th today, we received 1 piece of the 4 piece sectional. After calling customer service and waiting on hold for over 20 minutes someone answered and then the phone disconnected. Try this three more times until finally reaching a representative by pressing the (make a payment) selection we were informed the other three pieces will not be delivered until February 15th... Absolutely unacceptable service. I will not be recommending Ashley’s to friends or family and will be seeking a refund. ***UPDATE*** 12/16/2020 We called and canceled the rest of the order on 12/15/2020. The representative assured us the cancellation was processed and she gave us a case number. She states that the the rest of the couch had not been shipped. She gave us a “case number” and we hoped that would be the end of this experience. Today 12/16/2020 we received a call from Ashley’s stating they could not cancel the order as it has already shipped. The representative said she could not tell us the date that it shipped and was confused why we were told it was canceled. Next stop BBB and small claims court!

I had an absolutely splendid experience with Ashley's! I was out looking for a new bed set/mattress and man, i put the salesman Rob Evan's through the ringer! That poor guy! He was a delight to work with on all my purchases and enjoyable to talk to about furniture and non furniture related things with. I appreciated his honesty and knowledge about everything i asked him and of course his patience with my indecisiveness! Everyone else i encountered at the Springfield location was great as well. Happy we went with Ashley's for all our bedroom furniture, including the mattress. Thanks again! Well be back!

Did you know that some Ashley stores are company owned and some are franchises? We found different sales at 2 different stores. The company store had by far the better sale prices.

Nice furniture store and helpful people, just pay attention to the extra charges they try to put on the bill. Tried to over charge me for 350 bucks.

Expensive furniture and another of dining room tables are oak veneer

I was there for a good 20-30 minutes and no one said anything to me. I walked around, I use the restroom and I found the couch that I want to purchase any been sat on it for a good 10 minutes. No one acknowledged me or asked if I needed help at all. The furniture is nice a bit pricey but I still would have liked to have had some help. But because no one even talk to me I'm going somewhere else. I went back a couple weeks later and was greeted by Giano. He was so helpful and kind! But his co-workers and the manager were outright SNOBS!!! They were rude and short. He was new and it seemed like both him and I were below them and an inconvenience..... I hope he gets a job somewhere else. I canceled my purchase last minute. The manager didn't seem to care one bit. They need new staff thats for sure!

Rob is most friendly sales rep there! He was super helpful and made sure we didn't have any unanswered questions. We bought a super sweet chair and didn't need to look at any other furniture retailer. Thanks Rob!! I'll be going back for a bed soon.

I forgot the names of the two men that helped me yesterday, but they were pretty awesome. Even honored the online price for a dining room table set. Have to say I will be shopping here again.

From day one our experience with Ashley furniture was terrible. This saddens me because the sales man Robert Evans was exceptional. Once the sale was over and everything was out of Roberts hands it went down hill. The deliveries were all messed up, it took 4-5 deliveries to get everything to our home. We were lied to about deliveries, we were told that the first delivery would be missing several pieces due to COVID. Once the first delivery got here there was even more missing, I called to talk to the store about it and miraculously they now had the pieces I was missing. Hmmm! Next delivery.... still pieces missing. Oh my lamps were to be delivered by mail. That did not happen! Called they said they got lost. Hmmmm! Turns out they were never sent. Out tables did not have the glass suction cups! Anyway all those deliveries happened over a 2.5 month period. I requested to have the delivery fee refunded. They agreed. I was told that I would see this in 30 days. Fast forward September 14th 2020. I called the store and spoke to the nice young lady Ashley! I was informed that there was no notes about the refund. This company lacks any level of integrity, I will NEVER use them again, I would not recommend anyone to use them. As for the financing I was told zero % financing and guess what! They LIED. I am charged every month on my card a finance charge that they call card security!!!! Based on the balance. STAY AWAY FROM THIS COMPANY. Two good things!!!!! Our sales man Robert Evans and Ashley who took my call. Stop telling lies to customers Ashley furniture.. be honest and upfront about any obstacles and stay true to your word.

Dont buy from them Please! I spent $4500 in july and already furniture is broken and they are avoiding me. My daughter's brandnew bed and mattress are on the floor because the dont want to replace! Store manager at location in Eugene OR. will not take care of the problem just keeps hidding when asked for. I will not stop until things are satisfied. I have given them the opportunity to fix the issues and they refused! I will be filling a multi claims against Ashley furniture. I have given them plenty of time and opportunity to resolve issues DONT BUY there products they dont stand behind there own products and then they also charge you a outstanding fee for delivery. Poor business practice!!!!!! All there positive reviews are from Employees and friends that are paid for there reviews

We’ve purchased many pieces of furniture from Ashley’s and we have always had a great experience. We were able to go in today and look at mattresses and find what was right for us. No pushy sales tactics and very informative. Left us to feel and choose what was going to work. They are our go-to store.

Nice furniture and no pressure.

They were there to help but were not pushy. Did not hover. Enjoyed our time and helped with our decision.

Absolutely terrible customer service. Started a warranty claim in April, and am unable to go through with it since too much time has passed because of their delays. Couch has been broken for months. Would never buy from here again.

The stores organized very well. The staff friendly and helpful Answered all of our questions Left the final decision up to us did not try to push a sale . Why if liked it so much bought extra furniture

What a nightmare!!! My fiancé and I bought over $10,000 worth of furniture, including a Tempur-pedic mattress, when we purchased our first home. During the sale, they said they had everything in stock and there would be no problem getting it all in for one big delivery on one day, with an exception of one chest dresser. The furniture that has come in was completely broken, had scratches and over a month and a half later, we are STILL missing furniture! They have rescheduled our “final” delivery date 5 times! FIVE!! They make promises they cannot keep and customer service EVERY TIME we have called has put us on a very long hold, or has been disrespectful. We are at our end with this company. They have never offered us any store credit or tried to make it up to us. They lost our business- we will NEVER go back Ashley!! We ordered a couch and coffee table from Brenners furniture in Eugene and it was a wonderful experience. They stuck with what they told us, never made promises they couldn’t keep and delivery was on point. Don’t spend your money at a company that doesn’t deliver what they say! Take your money else where!

I absolutely love the bed i bought from Ashleys BUT!!! they gave use $300 worth of gift cards for buying a $4000 bed which was awesome they said we could use them on anything in the store that wasn't on sale, so today I go to buy a rug for $199 with cards an the floor manager said no the cards can't be stacked. So im stuck with $300 worth of gift cards since I looked over the whole store an there wasn't anything in the whole store for $100. An if you get something thats less the $100 they said its only good for the 1 item your getting. So spend $50 an the rest of the card is void.

Rob was really helpful and kind. Extremely happy with the experience. Highly recommend him.

DO NOT SHOP AT THIS STORE! CONARTIST AND JUNK FURNITURE. STAFF IS COMPLETELY RUDE.

Very clean and friendly staff. Prices were a bit high compared to other stores

over priced. bought a 6 thousand dollar bed, first delivery oh it's broken but then they still tried to deliver it, second time they apparently set up an appointment without asking me and i told them no i couldn't be there and they tried coming anyways, then the appointment that i had made suddenly vanished no record of it, so 3 weeks later and 3 tries i still don't have my bed!!!! very upset

Very helpful staff

Ordered a table and chairs on May 6th we have called and are told they don't know when it will be in, it could be another month. We wanted to cancel and they had the nerve to say we would have to pay a 20%stocking fee. I will never buy from ashley again

I purchased two items from Ashley’s over a month and a half ago, everything from the actual purchase to the unfortunate return has been terrible! I am actually still waiting to return my items. Their app. Glitches on processing my order multiple times so I had to switch to my computer, once my order finally seemed to go through only half my order actually got purchased. I received confirmation on my end but was told by Ashley’s only one item was purchased... When I finally tech my items in 5 different deliveries from 3 different delivery companies over the span on 2 and a half weeks, I realized when trying to put my items together two of the items were extremely damaged. I contacted Ashley’s to return my items but could not speak to a representative. I have to go on the app. and text and associate which took over an hr. After finally getting my issue across I was told my item could be picked up for return in two days. Come day of pick up which I had to have my sister stay at my house all day for since they don’t give you a time, no one came to pick up my items. Ashley’s Apparently sent the UPS company the wrong address. I had to contact their online department multiple times (Every time waiting at least a half an hr to speak with someone) and after finally getting ahold of another associate two days ago, I was told my issue would be handled and my correct address was finally updated again, the associate put me on hold for a “second”, which really turned into 40min, then the line cut out. I called back waited again but was told the online dept. was closed. I received an email the next day confirmation that UPS was updated with my right address and they would pick up my items but no actual day and time was given. I work full time and live in an apartment so all items are too large to leave at my door. I called UPS yesterday and was told they never received any updated information on my items 🤦🏻‍♀️. My over all experience as been horrible and I will never purchase another item from Ashley’s again. *Side note Ashley’s does not allow you to bring your items to their actual local store. Their online store and local store are not the same.

My experience with Ashley's has been all online. Don't do it - even if you think you will love it - its not worth the stress. I ordered a dining table and chairs set, it came broken. After 9 days of calls/ messages left for Ashley's, I finally got a call back and they were going to send me a replacement set. Two weeks later is arrives....broken worse than the first! I am currently waiting on yet another call back from Ashley's (we are now 3 days waiting now for another call back). I am now asking for a full refund - I cant keep doing this...I still cannot believe it can take 9 days for a call back!

Sofa recliner a bought is made so cheap, foam is the worst after one month is already braking down in the arm rest, and head rest seating cushion slopes at both ends and have had a horrible time connecting with customer service, insist on coming to service and fix the problem, on a day I work, and would not change the day that I was home, I sent message though customer email, no response called left message and never considered getting back with me horrible company.. Don't believe their advertising.

We went in for the Cool-Tech mattress cover (which is AMAZING and worth the price tag!) And we were helped by Lucas. If I could give him 1,000 stars, I would. Our shopping experience was that good; we weren't rushed, pressured or anything. Not only did he address our concerns, he even helped my family who live out of state, in guiding them so they can purchase locally when they get home. He was so helpful in his recommedations, that the next day when I was having issues ordering online, I immediately thought to call him and sure enough, he was ever helpful again in getting my furniture order completed. I'm going to have to get a bigger place so I can order more stuff and see him again. What a delight!

Walked in and had my tempature taken which was great, although an older couple walked in before me and they didn't get caught to have their temp taken. I knew what I wanted and showed the salesman the name of the recliner I wanted ~ so he pointed out 2 chairs and walked away, saying he'd be right back 30 minutes when by... he never showed I finally *loudly* asked for help. A salesman, Lucas came over to help me. He was GREAT! He showed me different chairs, listened to what I wanted and why. He then got prices, colors and looked up options that were closer to what I wanted but not in the store. He found what I wanted, price matched the recliner and I was able to save hundreds! WOW!! LUCAS SPANGLER. **THANK YOU**. 10 STARS 😁

I was doubled charged for the same product, when I tried to call the number I was on hold for well over 45 minutes and still no one answered. I called my bank they were unable to help me at the moment.

My rep Tiera was SUPER helpful and all around a pleasure! Got us what we needed for an affordable price! Definitely going back!

Tabitha Douglass was great. We already knew what we wanted and were about to walk out of the store when they said they would price match what we saw online.

My wife and I purchased a King bed frame, (2) Twin XL "bunkie boards", (2) night stands, a desk and a chest dresser. The staff inside the store were great to work with and the gentlemen who delivered the items were great to work with. However, the (2) bunkie boards did not arrive with the rest of the items thus we could not use our bedframe unless we purchased bunkie boards elsewhere (which we did that night and was refunded for the bunkie boards for in-store credit). Additionally, the desk had a drawer that did not operate correctly. The store sent a tech out a week later to determine we needed a part for it. Processing for the part was quoted 7-10 days. As I am writing this (3/17/2020), we are told the parts will ship 4/10/2020 and I have the option to install myself or schedule for a tech to install them (which would take a number of days to schedule). Along with this frustration, multiple handles on the drawers for the chest have scuffs and rough marks. Ashley furniture will not offer returns AT ALL. The process of dealing with customer service and trying to get Ashley Furniture to fix any of their mistakes is a long drawn out process and would spend my money somewhere else in the future. I will not recommend Ashley Furniture to my friends and family.

Andrew was amazing and very helpful! Our experience was not rushed, and he gave good design insight to help us find the right, matching sets for our home. We were treated very well with a super friendly and personable attitude. We wish all our retail experiences were this amazing!

Robert was extremely professional and helpful during our purchase. We took a long time to choose and he was patient and not pushy. He showed us things we wouldn’t have looked at otherwise.

Had a great shopping experience! Our salesman was no pressure but was right there to answer any questions we did have.

Excellent service (thanks, Eric!), reasonable prices, and good quality furniture.

Robert was amazing, he was very patient while I looked for the right couch and loveseat, and really helpful.

Thanks for making our purchase so easy!

Great customer service.

Had a great experience buying a sofa from Ashley HomeStore

Andrew Roe was extremely helpful in helping us choose our bedroom furniture. He was very knowledeable with their inventory and guided us to exactly what we were looking for. Highly recommend him and this store!

Our salesperson, Samuel, did a terrific job. He was attentive, well-informed, and provided an exceptional amount of service throughout our purchasing process.

Eric was an awesome salesman. Informative and professional. He helped me to meet my family's needs. Highly recommend Ashley's. I was referred by my mother. Thanks for a great experience!

10 stars for the lovely Lucas Spangler. He made shopping for a mattress an actual fun experience and it felt like I'd known him for a lifetime! We will definitely be returning for our home needs in the future!

Very fast and friendly service! Super easy financing and huge inventory! Delivery was also surprisingly smooth!!!! Very much appreciated!!!!

We were very impressed with how hard Mr Evens worked to help get exactly what we wanted at a price that worked with our budget. We will come back to your store and recommend it to friends and family. You need to give this employee a raise!

fast and friendly service. As soon as my Mom and I entered the store there was a gentleman waiting to help. We knew what we were looking for so he directed us right to it and made the experience very simple and easy on top of getting a really great deal on 2 beds!

Iris was incredibly knowledgeable and super friendly! I appreciated her as a person for being able to juggle all of our questions and concerns. Thank you so much!!!!

I give five stars had a great expirience today

The experience I had with Sharon was great,I felt like she got me the best deal possible and I didn't feel like she was pushy at all. I appreciate it when I don't feel like the only thing that matters is a sell.

We have been in 3 times to buy the Trinell entertainment center. But we're so harassed by employees we left. Our sales guy deserved 10 stars. He was informative but not harassing, and honestly he was awesome.

Had a great experience with Tabetha!(the red head) she was very nice and super helpful throughout the entire process!

Andrew, helped us find what we wanted and more. It was for a super good price too.

Thank you for all your help, we are very excited for our New bedroom set!!! Great customer service!!

Eric, the salesman, showed us patience and was professional. Very happy experience.

Just wanted to thank Lucas so much for always going above and beyond for his costumers. Always making us feel welcomed and valued. Not just a seles man but a person we can call a friend. Always making us laugh and always having a good time to the point where we forget we’re buying something. That’s how much his work ethic speaks for itself. Thank you again Lucas for doing what you do! We’d definitely come back again and again! You rock!

Lucas was amazing he is always a pleasure when we go into Ashley’s. If I could give 10 stars I would. This is the second time we have come back to Ashley’s and purchased furniture and Lucas strives to make sure we are getting the best deal. We are forever customers because of Ashley’s staff like Lucas.

Tiera was awesome she was super friendly and knew her stuff. Went in with one thing in mind came out with a whole set.

Chad was very helpful to me & I got a great deal!

We came in to look at beds, and were helped by a gentleman named Andrew. Buying a bed can be daunting because of all of the different types, but Andrew did such a great job explaining the benefits of the beds we were interested in. We never felt like we were being rushed into a decision, and Andrew listened to all of our concerns. The whole experience was painless, and actually fun. Thank you Andrew for being such a fun person to work with!

Very friendly staff. No pressure to buy here. They have awesome furniture a d great prices and work at getting you discounts above and beyond. I would recommend this place to anyone. Especially talk with Eric. He was an awesome sales person.

Eric was very helpful. Since I am on a limited income, he helped me find the mattress and base that I can afford and one that met my comfort need.

My sales person was Tabitha Douglass at the Springfield OR Ashley. She was very knowledgeable about the furniture, explained why we couldn’t get our recliner with a different recliner handle, was very efficient with the paperwork, explained our protection plan in detail and made the shopping experience fun. No pressure, no stress. Everybody should request Tabitha for their salesperson!

Tiera wasn’t like every other sales person. She care about our budget and what we wanted. I’m glad we got to work with her!

Sharon at the Springfield location was very accommodating and helped us find a quality couch that fit our needs and our budget. 10/10 would work with her again. Future Ashely HomeStore shoppers for sure.

Outstanding service (Sharon Plisko), very professional, great selection, super experience.

Was just gonna look and see what deals they had had a great deal on a sofa was just going to get love seat

Lucas was fantastic!! Highly recommend!

Tiera was a rockstar! She made the decision making process very easy for me and my girlfriend. We are so excited for our new couch!

Lucas was absolutely fabulous. He gave us a few different options when it came to buying a new bed frame. He didn’t give off the normal “pushy salesman” vibe. Would totally give him 10 stars if I could.

Lucas was absolutely Amazing to work with! We will be back because of his amazing customer service. I hardly want to call it customer service because he was more of a friend to us in buying our first couch! Thank you again Lucas!!! 5 stars is not enough, neither is 10, let's go for 100!

My one star review is for the wonderful sales lady that helped us she was very kind and helpful. The other empty stars are for the store managers and the company that doesn't stand behind its couches. I've had my set for not even a month and the cushions have already started to sag and the office managers responce is" well you've already almost had it for a month. You cant return it." The furniture came damaged when they delivered it. The couch the tables They said they would make it right and fix whatever was wrong. If it got worse . mind you we paid for that coverage. The lamps that came are bent sideways and the shades were stained with dirt while still in the packaging and covered in the clear covering. They said I could bring them back but I didn't have time to so that one on me. Bottom line go to rifes Ashley sells horrible low quality furniture. Your paying for walmart quality furniture. Horrible managers very kind salesmen and women and technicians though.

Great prices, knowledgeable staff.

Rob was great. Not pushy at all but still gave us the information we needed to purchase our new mattress. Thanks!

Good experience! Knowledgeable staff.

Tons of furniture in a wide range of styles. I appreciated that the salespersons weren't pushy. They explained to me that anything I picked out to buy would be delivered to my house free of charge in a few days or so.

rob was patient and kind. he was not pushy and answered all of our questions. i really appreciated his help

Robb with 2 b's😉 was very helpful in assisting me in what I was looking for!! Thanks Robb you are awesome!!

Rob Evans was extremely helpful in getting us the furniture we wanted at the right price! Will definitely be coming back to Ashley furniture because of his excellent service! He was very friendly and made the experience a pleasant one.

Robert was incredibly knowledgeable and service was absolutely fantastic. We were given informed answers that helped us make the best possible decision. Thank you!

T was extremely helpful and patient with me. She wasn’t pushy or “sales-y”. She answered my questions and concerns. I felt like she was in my corner and had my best interests at heart. T also went to bat for me to get the best possible price. Absolutely phenomenal experience.

Sharon was very helpful! We came in quickly on a lunch break with little time and a pretty good idea of what we were looking for. She quickly absorbed what we were asking for and didn’t waste outlet time by showing us options that didn’t fit that criteria. She found a creative solution to the sectional we were looking for and immediately worked to get us the best price possible. There was no run around about pricing and she had all of the information we needed at her finger tips to show us what any of the options would do to the price. We returned 2 days later to purchase what we had looked at and she remembered us immediately. She had all of the information about the one we liked written on her business card for us so we could have talked to anyone but we asked for her and she made herself Immediately available to help. I can’t thank her enough for not wasting any time, we hate shopping and we spent less than 30 minutes total looking at and purchasing the sectional we decided on. She was great!

Tabitha was an incredibly helpful saleswoman and helped myself and my fiancé find an amazing new mattress and topper that fit our needs. Set up a day to be delivered as soon as possible. Mattress was on sale which was a nice relief. Entire staff friendly and accommodating and I even earned a few gift cards. I will definitely be back to this store and buy from Tabitha again. Thank you again Tabitha!

Samuel was very professional! He kept us informed, by the second, of the entire process. He and his manager worked very hard to fit everything we wanted within our desired price range. I will definitely recommend him to all of my friends and family.

Tabitha at the Gateway Ashley store was awesome! She was very patient with me. My Husband Jerry has stage 4 Advanced Metastatic Prostate Cancer 💙 We have to be extremely careful with our budget, for Cancer is very expensive. Tabitha, told me about the weekend special, so I could safe money and still get the quality Bed Frame and Box spring:) She’s a Keeper!♥️😀

Robert was very friendly and not high pressure, would recommend working with him if you are furniture shopping!

Chad was amazing and very helpful. Made the process super easy.

James Buck was very helpful and patient while showing me just about every couch in the store.

Great experience at the Gateway Mall location with sales associate Sharon. She was very knowledgeable and gave me plenty of time to make a decision without being pushy. I bought a wonderful recliner that I’m very happy with!

Had a pleasant, seamless experience. There was no pressure to buy or over selling of the furniture we purchased. We buy from here often and am always happy. This trip was no different.

Amazing service. Robert and Eric worked with us to get exactly what we wanted at a great price. Will definitely be making all future purchases here. Did my research and ended up at the Ashley Home Store at gateway. Quality furniture at unbeatable prices.

Rick was great and went above and beyond to help us. He was not pushy whatsoever which I appreciate. He showed us all options when buying our kitchen table set. He also recommended some rugs which we went back bought a week later , he was there as well and helped us with that purchase. We always go to Ashley’s for our furniture needs. Thanks Rick!

Chad was a great sales person that helped me get the chair i have been wanting and Lucas helped get me a great deal. Will be back to Ashley's.

Today was my 2nd time purchasing for my new home. Today I bought a dining room set. Again no pressure, just superb customer service. Robert helped me today. I really enjoyed chatting with Robert while he helped me pick out my new dining table. If only you could get the kind of customer service I received everywhere you go. Life would be so much easier. I am very excited to receive the dining set and I am looking forward to the next time I need to make another purchase for my home. It will definitely be ashley’s. Thank you again. Deborah Wise

The sales man Robert was very helpful. I'm only giving a 4 star rating because of customer service. I was told to call and confirm my order 2 days prior to delivery by Robert which would have made that a Tuesday. I ended up getting a text asking me to confirm on that Monday. So I did. As well as Tuesday and Wednesday. When I called Wednesday I was told my order had never been confirmed and got dropped. It would not be delivered for a whole other week. I was not happy with this information considering I did exactly as I was supposed to. After becoming very very upset I was contacted by a manager in customer service who was able to get my couch delivered on the original expected date which made me very happy. The delivery was quick and the gentlemen were very professional. Unfortunately they did not give me an opportunity to fully check out the furniture before they left. The seemed rushed asked for a signature and was in and out of my house in less then 25 minutes. After they left I found a odd popping noise coming from the frame. It's very annoying to sit on that area and hear that noise. Again I called customer service before the 3 day mark and have yet to get a hold of anyone. I love the sectional other than the noise. I'll continue to try to get ahold of someone. I feel I'm being very generous with the 4 star rating. Especially since Robert told me over and over again how great the frame work is on Ashley furniture is.

Nice sales representative. Pretty good selection. Can't pick up furniture since it comes from Portland which means you have to pay more.

Great friendly customer service! Would definitely recommend checking these guys out if you are in the market for new furniture!

Had a wonderful experience. We purchased a lift chair and adjustable bed for my dad. He absolutely loves the chair and we are anxiously awaiting delivery of the bed. The best part of the whole experience was the sales associate Tiera. Small in stature but really big with customer service. We will definitely go see Tiera for any upcoming furniture needs.

Gave me a date for delivery...sorry can’t deliver it’s on back order. Set the new date a month out. Four days prior to that, sorry it’s on back order. Set a new date another month out. 2 days prior to delivery, sorry it’s on back order. Now they just rescheduled delivery for two months out. That will be a total of 4 months from the date of purchase. I guess we will see what happens. I would cancel it but I have an entire bedroom set already here and their return policy states once it arrives it is YOURS no exceptions. Also, only half of my ergo tempurpedic base arrived. If anybody is thinking about starting a furniture company the competition is not very high. Thought the service and organization would be a little better, especially for someone who just spent $10,000 in their store. Very disappointed. I will never go again nor will I recommend this entire company to anybody. Only piece of advice is, get your entire order delivered at once just in case they throw you around you have the option to back out.

Tiera was incredible! She listened to what we said, never pushed, and in the end got the best deal for us. We cannot wait to receive our sectional and definitely plan on buying other furniture in the future... but only as long as Tiera sells it to us 😉

Was absolutely fantastic, a sales person by the name of tabitha was a big help! Got myself a new temperpedic mattress and I’m more than excited for when it arrives! Tabitha was great too, she didn’t try to push me into a purchase and allowed me to find a mattress I liked, on top of that she was able to answer all my questions too!

Great selection and awesome sale prices. I received info about the sales when I walked in and then was left to shop without being "harassed". Once I had questions, I had immediate, helpful service.

Beautiful furniture and great service. Tabitha went above and beyond to assist us on our visit. We have been to this location numerous times , this was the first time it was difficult to maneuver my mother's wheelchair. Tabitha had rearrange and move furniture for us to get through and see what we came for.

Hi!! I absolutely love the store and layout!! Tiera is so knowledge and super friendly!! She is just so outgoing and helpful!! I purchased a fireplace insert and a coffee table and two end tables!! I am always happy with my purchase!! Thanks Tiera and Ashley Furniture!! We love you!!

Got a sofa

My wife and I had an outstanding experience with the sales rep Zack. He answered all of our questions with the utmost knowledge and understanding of the product that we were purchasing. I highly recommend this store if you are in the market for great service an excellent furniture.

Very very frustrated. I ordered a couch this weekend from the Springfield Oregon location, I requested it to be delivered on the 17th when we could have someone at the house. I got a call that said we will call you again soon so you can confirm your delivery. So I waited. I got another call the next day saying you never confirmed so we won’t deliver for another 4 days. So now I’ve paid 180$ for horrible delivery service.. having to try to reschedule being home and moving our current couch, and I waited on hold to even be talked to for 15 minutes. The only thing that was any good was the two people I’ve interacted with were nice. Other than that I don’t think I could recommend Ashley’s furniture. A big waste of 180$ just to be frustrated. And it was not an option to not pay and not have it delivered. Very very frustrated/disappointed.

I had a great experience with the staff at this store, but delivery was a nightmare. Instead of buying online, I wanted to support a “local business”, so I came in and placed my order. The only delivery option was premium delivery, so I paid for that and was told to expect my new sofa in about a week. I made sure to tell the woman I spoke with that I was in an upstairs apartment and that the sofa would need to be slid like at an angle over the stairs to the balcony because of the layout of my walkway. Mind you, the sofa I ordered was 96” and I’ve successfully had a 108” sectional delivered to this apartment before. Well, two delivery men arrive and they start measuring and telling me they’re not going to deliver the couch because they can’t. I try and tell them how I had my sectional delivered and how I told the staff at the local store this couch would need to be delivered. The delivery guy tells me not to tell him how to do his job, he’s not going to deliver my sofa. After a long talk with corporate who says they’ll tell the men to deliver if I sign a damage waiver and a million different excuses from the delivery men as to why they can’t deliver my sofa, I ask to have the couch just left outside and I’ll get it up myself. The delivery men drive away with my sofa and corporate has to call and have them bring it back half an hour later. They drop it off and leave it on the sidewalk after dragging the only end of the couch not protected by cardboard across the pavement. I, a 120lb woman, and two maintenance men from my apartment got the couch inside in like 15 minutes. It’s ridiculous that these delivery people said they couldn’t do it and refused my assistance because “I’m a woman and women aren’t strong.” (Yes, he seriously said that lol) I get I don’t look super strong and men are generally stronger but the couch was only 180lbs and that is totally not ok to say. Corporate said it was a cultural thing when I told them how sexist the delivery men were lol. Anyway, I’m being refunded the delivery fee which is great, but I never should have had to experience this in the first place. I suggest this store not use this delivery team/company in the future.

Tiera was amazing, she spent 2 days helping me find the perfect pieces to add to my livingroom and getting us the best price absolutely available. The store is stocked with tons of great furniture and employees are very upbeat and helpful. It was a great experience. Amazing sales and management staff. I could not be happier...

My husband and I went in thinking that we knew which couch we wanted. It ended up not being the quality that we were looking for so we looked at other ones. Chad was very tentative to any questions that we had and made sure to work with us on what we were looking for. We ended up with a better quality couch than we went in for, and a price we could afford! We would suggest Ashley Furniture to friends and family.

Samuel was friendly and helpful and made shopping at Ashley Homestore very easy and fun. For only being employed there for 1 month he was knowledgeable about the couches and mattress that I was looking to buy. Lucas was also very knowledgeable and helpful in this buying experience. I would highly recommend shopping at Ashley Homestore.

Chad was amazing in helping us find a couch that fit our needs! I would definitely recommend him when your ready to buy! Thanks Chad! We appreciate all your help!

We were looking for a reclining loveseat and couch and found just the right set. Rob Kay was helping us, he answered all our questions and gave us a quote. I warned Rob that Steven won't make a purchase today, he always sleeps on large purchases. Rob asked Steve what it would take to make a purchase today and Steve told him a price, Rob took it to the manager and the manager agreed! The price was so good that Steve agreed to buy it today! This doesn't happen, he procrastinates everything! Thanks Rob, Ryan and Ashley's!!

Zach was very helpful and informative. Very pleasant young man.