Ashley Springfield, OR
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Terrible customer service! Will not be buying from them ever again.
Customer service is very difficult to get a hold of and it seems you can't call the number and actually speak to the folks at my local store. I ordered a certain style of chair because the same clerk checked and said it was in stock. But it was not available until more than a month later. Only 2 of the 3 ordered arrived even though I was told they don't ship partial orders. Now I'm told I have to wait 48-72 hours to hear back from customer care. But where in the world is my chair?
Extremely inefficient staff. Took us 4.5 hours in store just to select a couch and dining set, of which 2 hours went into finding which items are in stock after multiple back and forths and then another 2.5 hours for billing. Absolutely insane. With 4 staff working with us. We were left by ourselves lost in the store waiting for an attendant for 30 mins before we had to ask someone else to help us find items in stock. After all this and placing the order, we get a call the next week that the whole shipment is delayed by 3 months because the placematss for the dining set were out of stock. Despite confirming all items in stock on the date of purchase. So we went into the store and changed the colors of the mats which made our delivery possible as scheduled. We even confirmed all other items arriving on time. Despite this on the day of the delivery they didn’t deliver the area rug that came along with the dining set. We weren’t informed even. Only after we realised we called them and they said it will come end of October. This was ridiculous because we spent 3 hours finding items in stock, the only reason we bought those items, then go back to the store next week to confirm all the items delivery as scheduled and suddenly it’s out of stock again. Just the worst shopping experience. They have great deals but there is no use with a ridiculous system in place. I do feel for the employees since they are doing what they can, but the system the company has placed is absolutely inefficient and not dynamic in any way.
Expensive to finance...but it's nice if it's all you can do
The worse shopping experience ever. I will not go back.
The sales people are nice. But the furniture is cheaply made. Do not buy the insurance if you buy from them. They will literally deny any claim for any reason. Beware
Best place to get a mattress!
I have two orders that we are waiting for from Ashley. When you call into customer service to find out order status, you better allow for a couple of hours. When I called today, I was told that I was number 110 in line to talk to customer service rep. Horrible customer service. I just want updates on the orders I have been waiting months for. Update: Just received the final shipment of my order (August 2022) that I placed in 2021. Waited 7+ months. Rather than arriving assembled as promised, the shipping company delivered two boxes with assembly required! Horrible customer service, very long waits and will NEVER purchase again. Do not do business with this company.