Ashley Store | Springfield, OR 97477

Excellently

Low pressure but just enough to be helpful.

We has a great experience 😀 we even purchased some couches

The young woman who helped us was very knowledgeable about what her store had to offer in twin beds and mattresses. We were able to find what we wanted and make arrangements for delivery without delay. Very satisfied.

Jesse was very polite and helpful. Found a sofa that met our needs and budget.

Lots of options and the salesperson was friendly and knowledgeable and not pushy. We found what we wanted and it was a good price too.

The people on the store side are absolutely worth a five star rating. The delivery is why Ashley’s will be receiving a one star review. Your delivery system estimator is the worst system I have ever seen. Your four hour window is more like an 8 hour time obligation. If you are not retired make sure you can waste an entire day waiting for your furniture. If you need to call the store good luck, they appear to be unable to answer their phone.

Great In store experience!! Shipping was frustrating, expensive to do then they delayed our delivery day of to a new date.

The salesman, Nico, was most informative and helpful. I had shopped around for the right sectional and right price for the last few weeks. Ashley by far at the best price, selection and sales person. There was a special price on line and they matched it without a hassle. My friends that went with me said they will be going back soon to purchase a sectional as well.

Upon arrival I was immediately greeted by Jesse. He was warm and very approachable. I was unsure as to whether I would commit but he gave me a wide range of options. He took his time, answered all my questions, and listened to what I was looking for. He made the “couch searching” experience a lot more pleasant than I would have expected. He’s a natural! Thank you, Jesse!

Bailey (I believe was her name) was absolutely wonderful. I bought a new bed and recliner. Very impressed with her service!

Friendly knowledgeable young lady made my shopping a easy fun day

The purchase was so smooth and Madison was great to deal with. I would most definitely recommend and go back again

Madison was the best saleswoman

Miss Madison was absolutely fantastic. She was very patient and professional. She is also extremely knowledgeable. We will definitely be dealing with her for all of our home furnishing needs.

Great sales rep. Had what I wanted in stock, which is rare for furniture!

I had a good idea of what I wanted and the Salesman had a good idea of what to show me and a sale was made. Plus two other sets of chairs to boot.

Was very good they had exactly what I was looking for also at a very reasonable price. The service was excellent no push to buy but very informative. Will shop there in the future.

Expensive furniture that's made cheaply and breaks easily. Got a couch that lost a spring and both footrest release handles broke that were made of cheap plastic and we spent the extra money to get the extended warranty. They have yet to do anything about our open claim for several months now. Warranty is a scam and has a lot of terrible reviews on Google. Search protectall by gbs to find them. Had to buy new heavier duty handles out of pocket just to use the footrests again since the warranty is taking forever

So I spent $2,000 on some chairs. They were supposed to be delivered today. Never showed up so I looked up the Tracking , it was delivered to someone in TX !!! I live in Oregon. So upsetting just to hear I'm sorry for your inconvenience. It's $2000 I didn't buy it for some strange dude in Texas. Funny thing is they signed for it. Our names are way different. I was going to purchase a matching couch but I guess I'll be doing shopping somewhere else. They tell you to email them like they plan on helping you out. Nope I sent two emails never got a response

Very nice store. The gentlemen who helped us wasn't pushy an answered our questions. He got us a discount and all was done quickly. Thanks Nicholas!

Ryan helped me out! Super friendly and knowledgeable! Had no idea what I was looking for when I came in but he helped me narrow it down and find the PERFECT loveseat for my space!! Super awesome guy

The service is great and they had lots of smiles I would recommend this store to anybody

Great staff! Super helpful

Customer service was fantastic. I especially enjoyed Madison. She was one of the sales rep that helped me with the process of getting my brand new couch. I hope to get a lot of enjoyment out of my brand new couch. I can’t wait. I also want to give a shout out to Ryan, and Miko, who made me feel very welcome as well. The atmosphere at Ashley store was really inviting and very welcoming. The staff made me feel very welcomed..

Had a bad experience with Ashley’s delivery people the store manager made it right by making sure I was happy with what I ordered and made sure that I wouldn’t have that experience again Ashley’s went above and beyond to make sure I was taken care of

Almost 30 years ago we bought our living room furniture from Ashley. We were very pleased with the service and quality at the time, and still have and enjoy that set. Now we found we needed to replace our sofa and love seat in our family room. Remembering our experience, we went to the Springfield Ashley's and found exactly what we were looking for. Again, the price was incredible. And the customer service provided by Ryan and his associate Chris friendly, informative, and professional. We're so happy we returned, and are looking forward to the delivery of our new furniture. Thank you Ashley!

We purchased a sofa and recliner 2/7/24. Our sales associate (Jesse B.) was just awesome. His knowledge and friendliness were especially appreciated. We will be back this spring for a few other things. Highly recommend.

Bought sleeper sofa and new Tempur-pedic mattress. Jesse was our salesperson. He was laid back and friendly. We went in for only a sleeper sofa but because of the great deal they had with mattresses and Jesse's knowledge of the products we ended up with a great bundle! If you go into Ashley's, check out the deals and ask for Jesse.

(Translated by Google) Very good service, the friendliness of the staff is excellent. (Original) Muy buen servicio, la amabilidad del personal es excelente.

Our saleswoman was awesome! She was kind, courteous and knew what she was doing. I also called the next day and the gentleman who spoke to me answered all my questions and was kind, courteous and knowledgeable, also. Great experience! Can't wait for our furniture! We have our furniture now. Great delivery and love it all! Will be ordering again from Ashley!

Go see Ryan, he’s the best!!

Great quality furniture at reasonable prices. Knowledgeable, friendly and helpful employees. Love this store!

Doesn't exist here

My husband and I ordered a bed on December 31st, due to the information provided by the sales person, Ashley’s does not do courtesy calls before delivering and obviously someone needs to be home, so we had to schedule our delivery for January 13th as it was the first day we could guarantee someone would be home all day. Due to the unfortunate weather circumstances our delivery was pushed back to the 18th, hen cancelled and scheduled for 19th, then either the 20th or the 21st, and we finally received it today, January 21st. When the we unwrapped the bed, one entire end is completely soaked. Ashley’s warranty is voided if there are any stains to the mattress, so we called to talk to someone and let them know, the woman sent us a claim form and then hung up on us when we were clarifying how to complete the form. This company is full of unprofessional and unorganized people, and I would not buy from them if I were you.

I bought an armchair on Black Friday, 2023 & it's been very challenging to receive a delivery date plus get any correct info at all! The store appears to rarely pick up their business phone and when they do pick up, someone will politely & irritatingly tell you that they don't know anything. I was given an incorrect delivery time when i called last week. Today is ice storm day & I called the store out of concern because I wanted to reschedule. Turns out they rescheduled for the 20th without informing me. I am very stressed out with this disorganized company :(

Really nice guy gave me all of the details

Jessie was helpful and showed us what we wanted to see. I think you need a better way to explain delivery, discounts and extended warranty.

We were very pleased initially with Jesse. He gave us a discount of $60 on our purchase, only to realize after leaving that we didn't get the discount. I will be calling about it.

Prompt service. Salesperson knew exactly what I was looking for and made sure the dimensions of the sofa were perfect for me. Friendly and professional. I would recommend Ashley's to anyone looking for good quality furniture at a good price.

I purchased a sectional couch here with an additional warranty to cover any issues with the fabric. Less than 6 months in, the seams in one of the sections is completely separating. Obviously it’s a flaw because it’s not happening in the other pieces and it’s not like we sit on that one more. Regardless, the warrant apparently doesn’t cover defects. Not sure what it does cover but you would think that would be covered.

Found a treasure of extremely affordable bar stools, and Jesse was very helpful. We will return for future furniture purchases.

Very knowledgeable salesperson. He helped us in’s just the right recliner and mattress for our needs

helpful staff

This time Ashley Furniture was wonderful to deal with. Jessie was super nice, he greeted us at the door and just let us look around without hovering. He answered questions and assisted with our sectional purchase. Great staff and excellent service!

Chris is awesome. Very helpful & right on it!

Christopher was so friendly and helpful! Gave us several options, within our budget. He honored the price on mattress, and delivery fee. Honest, not pushy and nice. Thanks Chris 😊

Salesman very nice and knowledgeable.

This is the worst experience I've ever had. Pushy salespeople, over selling what the warranty covers, run around when trying to put in a claim only to be told three weeks later the thing I claimed isn't covered. Why not say that in the first place? And why are your cheap hardware pieces BREAKING IN HALF not covered? Trash furniture that breaks after about a year and you will get told it doesn't count under the warranty. Not worth the savings.

Jesse was our sales rep at the Ashley store in Springfield Oregon he was professional and well informed. We told him what we wanted and he showed us a few items and pretty much let us go on our own to find what we wanted. There was no hassle no pressure and it was a great experience. We ended up buying a couch loveseat and a dining room table with extra chairs. Thank you Jesse you were awesome 😊

Furniture falls apart after 1.5 years of mild use. Warranty department is impossible to deal with. I will NEVER spend another cent with Ashley it's all cheaply made JUNK

They took the time to show me all I wanted to choose from. Chris P was very helpful and wonderful!

After dealing with Ashley for a couple of years. I will never do any buisness with them again.

Beautiful furniture selection with easy in house financing. Delivery for a fee and they do not remove old furniture.

Ryan was totally patient and also attentive to my choices of choosing pieces that I wanted . Great experience at Ashley's!

Very great good working people! and nice furniture prices.

Thomas was a great help.

I just received my item and I'm so happy with my purchase! The service I got here at Ashley was exceptional. Isaiah was quite patient and kindly helped me find the best match for a nice sectional. Definitely recommend this location ⭐️⭐️⭐️⭐️⭐️

Great customer service. Great sofas. I really liked Jesse my sales person. Great price

Good prices, knowledgeable and helpful staff.

Our sales person, Jessie, was very patient and helpful as we picked out just the right chair! Very pleasant experience.

The staff was very friendly, helpful and willing to work with us on the price based on what the competition offered.

Amazing experience today. Isaiah was so kind and helpful! Thank you!

⚠️ never buy from this company, I have a horror story to tell about a simple purchase of some furniture. PM me to join my lawsuit or if you want my story. Don't even bother trying to call anyone the entire Corporation is run by employees who could care less about their customers

We handled everything over the phone with an associate after visiting a store to see the merchandise. It all went very well.

I walked right in and immediately found what I was looking for. The sales associate Barrett was so kind and patient even though I was there with my toddler.

Friendly, helpful, knowledgeable. Super fast delivery and good prices.

I have been looking for a couch that could be separated and fixed into what my needs are currently and in the future. Ses man was wonderful. He kept his distance then would be right there when he was needed. Great all the was around!

Had a great experience recently at Ashley Furniture. I've always shopped with Ashley, but my experience at this location with Thomas was easily the best. He was helpful, knowledgeable, and patient. Thanks Thomas!

Great store and great selection! Thank you for the fast and easy process!

Great service and beautiful furniture at affordable prices! We were greeted by Allen and he checked in with us a few times to give us helpful information, and then we had another gentleman (unfortunately didn't catch his name!) Who helped with the check out process and he was able to give us a discount on delivery (they will set it up for you as well) even though we live 30 minutes out of the city. He also was able to get us the 5 year protection plan for alot less than the original quote (which all furniture comes with a 1 year warranty already!) It was a great experience. I almost bought a couch online but I'm SO glad I decided to check out Ashley furniture first, so excited for our comfy couch/chair!!

I was skeptical about Ashley. Their prices are up there and I don't like feeling pressured to buy. I was greeted at the door and left alone. The furniture is so freaking nice there! I found just what I was looking for right away, no pressure. Asked for a deal on it and was offered a great price with no hassle. So excited for my new bed!

I was told that only a complete order would be delivered, so I've been waiting for my new sectional since June 9th. When the delivery arrived, it was without a love seat. Today, the second delivery date was canceled. I'm now planning a third delivery date for my love seat. • Very frustrated with the terrible delivery service and the unreliable communication. I've taken time off of work now three times to accommodate these delivery appointments.

World class, top of the line professional sales people. Great delivery times, affordable prices, even better service. I will be back and will also be recommending them to everyone I know!!!

The delivery was on time. And very professional. Would shop there again. Thanks

Isaiah T. Was our associate at Ashley and he was an incredible help. We are incredibly picky about our furniture and he was so patient and answered every question. Also went above and beyond to get us the best prices on everthing. THANK YOU!

We have bought furniture from Ashley Furniture before and have been reasonably satisfied. That was about 10 years ago. This summer we bought a TV console. It's a nice style, a little retro. The color was advertised as walnut but it was a bit more like cherry, a little more red-brown. We asked if we could return it. They said yes, but we would have to pay shipping. The console was just over $500. Shipping would be $250. It was still in the box. They couldn't let us take it to the local store? Anyway, buyer beware: make sure you are dead set on your selection or you'll be stuck with the product or with shipping costs if you try to return it. We will not be buying anything from Ashley again based on this return policy.

Very efficeint. Great service.

Isaiah was super helpful in getting us some furniture after we moved, super seamless process and great customer service, thank you!! 🙌🏼

We ordered a table set from gateway and it got pushed back 5 times and , Was to get the whole set today and only got the chairs. Was told the table will be there tomorrow. I have never worked with unprofessional furniture store that pay other people to deliver your stuff like they do. And not call before showing up ! They sent a text and said 2:30 till 5:30 pm delivery time and got there at 1:59 pm and no call to me. Had to have Neighbor sign for the chairs and he ask where table was and they said they will bring it tomorrow , After we told them not to bring the set separate. People can't take time off for delivery's on there time. The delivery people are not very friendly. I will never buy from Ashley's Furniture again.

Furniture good

The sales people and customer service were super friendly and helpful! I was able to purchase what I needed easily and it was delivered in perfect condition, on the date I was told. I will definitely be returning to this Ashley Furniture for any furniture or décor I need!

Great customer service and amazing friendly staff!

Ashleys has the best furniture. Thanks Barrett!

Purchased a complete living room set (sofa, love seat, coffee table and two end tables). Also paid $200 their “white glove” delivery service. Problems with the delivery that occurred today: 1) was given literally 5 mins notice before they arrived when was assured I would get 30 minimumP; 2) Legs of all three tables were installed improperly. When I told them it was wrong, they argued with me saying it was correct. After a few mins of this, they realized the assembly was in fact wrong and re-assembled the tables; 3) once they left, I noticed a bunch of trash in my front yard (styrofoam and plastic) that they left behind which I had to chase down and pick up as it was blowing around in my neighbors’ yards; 4) I submitted a survey reflecting the poor service after which I received a phone call from one of their customer service leads. I related my problems with the delivery. The only feedback I received was the the details would be shared with the warehouse. I asked if I could be refunded the delivery charges given the poor service and told to call the store directly as there was nothing she could do. This was our first, and only now, experience with Ashley. Terrible.

Great service !

Excellent customer service, no pressure to buy, answered all my questions.

I had a good experience at the Ashley Furniture store in Springfield, OR. The saleman was friendly and knew where the items I wanted were located very quickly. He gave me all the information I needed about my selections so I felt comfortable in purchasing them. Everyone was friendly and made my experience shopping at Ashley's worth giving them 5 stars.

Great purchasing experience

Good assortment of furniture very good sales people they work with you to figure out what’s best for your budget and help you find what you like

Wonderful customer care.

Great service. Friendly helpful staff! 😊

Barrett was a great sales man and he is the only reason the girlfriend and I came back to Ashley’s will definitely be doing more business with him

I purchased two recliners and Thomas was excellent sales person. He explained everything about the chairs and help take care of all the papper work for payment and setup deliver. That's where my issue is. I purchased the chairs 3-21-23 and was told I wouldn't get them delivered until 5-9-23. It should never take over a month to receive good you purchased. I've always bought Ashley furniture but no more. A day or even a week is reasonable to receive your purchase, but a month is rediculous.

Ashley's store had beautiful furniture to choose from. Isaiah was a very friendly, helpful sales person! Isasiah made the shopping experience very pleasant for us. We will definitely look to this Ashley store for future furniture. Everyone was nice & helpful. Great store! Have Blessed days! :)

Folks were great to work with!

Cheap garbage. Bought a sectional sofa from here and its incredibly cheaply made out of the flimsiest OSB ever to be glued. Not only that, but the cushions, which the owners manual says to flip over to lengthen thier life are only upholstered on ONE SIDE. The other side of the cushion is a slick black nylon, so they've cheaped out on the materials to the point that you can't even follow the owners manual. And for the $2000 this couch cost a total waste of money. Don't waste yours on this made-for-the-dump trash.

I purchased a bed from Ashley’s online. Upon setting it up, it didn’t look anything like the picture online. It was also horrible quality. I called within the 72hr window to return the item. They told me they would arrange pickup and told me I can’t drop it off at the store when I offered. I called back the next week and that’s when they told me they needed pictures of the item sent to them. I don’t know why they didn’t tell me this the first time I requested the return. I sent the pictures in and my return was “approved”. They told me I should be getting a call from a pickup company. It’s been over a month now and I’m yet to hear anything. I keep calling them and I get the same run around every time. I have now had three separate employees tell me either their manager or they will call me back. Even though I keep calling, I am yet to receive a phone call… it’s been over a month now. Never purchase from this company. I will be making sure my friends and family boycott this company as well.

Nice place

Awful customer service, I thought I had been talking to someone about buying a table, then another salesperson sold the table out from under me. Just a terrible experience that I wouldn’t wish on anyone else. Save yourself the time and the awkwardness.

Took off work twice and both times when the delivery arrived it was broken 🙃

Horrific delivery service…put bedroom sets in wrong rooms and blamed me for it. Left without moving sets into correct rooms and without putting anything together. Damaged brand new house and left all of their boxes behind.

Thomas was excellent he helped us and did what we’ve he can to make us happy thanks tom

This was the second time buying a couch here and will definitely be the last. They force you into delivery, and then have third party guys drop off your stuff and show no care for your new furniture. The guy literally dropped my couch out of the truck. Worst service ever.

Worst shopping experience ever. We ordered a bed frame, tempur pedic bed, and a sectional sofa. The sales staff was friendly and our items were delivered at separate times. Based on the measurement of our living room, the sectional we wanted wouldn't fit based on what was in the showroom. The sales rep suggested we piece it together out of wedges and armless chairs so it would fit based on our dimensions (we've never owned a sectional, so we thought this was reasonable). I asked about the return policy and we were told that we could cancel anytime up to 48 hours before shipping and then enact a return within 72 hours of delivery. Turns out we were told wrong information; once we sign for an item it can longer be returned, only exchanged, per company policy (which I didn't find out until after delivery and speaking to the store manager). A day or two after we placed our order (Oct 1st), I called to cancel the tempur pedic bed due to budget. Since we financed on the Ashley card they said this wouldn't be an issue, and it wasn't - we weren't charged for the bed. When the bed frame was delivered it wasn't complete; the factory sent us a California King frame (what we ordered) but with queen sized slats. It took another two weeks to get the correct size slats sent, which meant my wife slept on our old couch while I slept on the floor for 14 days (no sense of urgency or concern from the staff when I presented this scenario to them). When the sectional sofa was delivered it wasn't a finalized looking sofa since it wasn't modular, which I didn't find out until after delivery (the upholstery on the sides/front of the wedges doesn't match the armless chair). I should mention that the delivery team had very minimal English skills and I found it difficult to communicate with them. Eventually, I wanted them out of my house so I signed for the sofa thinking I could return it. There is more to the story, but ultimately I had to go into the store to talk to the store manager to get a return initialized on the sofa after showing pictures of what this thing looked like - an incomplete sofa. They refunded the amount, however, I found out a month ago that I still had a balance of nearly $1000 on my Ashley card when there shouldn't be. Turns out, the 5-year protection plan ($300) was never refunded, and the original delivery charge of $600 for both the sectional sofa and tempur pedic bed was never readjusted down to just the delivery cost of the sofa. I've had to follow up with them several times to get this taken care of by calling and going into the store (I live thirty minutes away from the store, so it's highly inconvenient for me to drive in). Just about each time I call something doesn't get resolved, which results in me driving into the store to get things handled. I've been dealing with this since November and it's now February, so this is utterly ridiculous. This has resulted in me accruing interest on the Ashley card charges due to their negligence. This is not a considerate way to do business and definitely does not instill confidence for repeat purchases. The corporate office needs to provide proper training and empower employees to actually take care of their customers so they can have pleasant experiences to come back and make future purchases. There is a trend of store employees not knowing accurate information about policies (I literally had 3 employees tell me drastically different things about the same issue/policy). I will never give Ashley my business again. The smaller furniture stores in the area provide much better service and much better quality furniture. *Update 2/22/23 - I just got my bill on my Ashley credit card that is due in three weeks and the charges I've been told would be reversed still haven't gone through. This is outrageous. I'm tired of being lied to by the staff who keep saying "We apologize, we'll get it taken care of." If things don't get sorted out soon, my only recourse will be to take them the small claims court.

If I could give ZERO stars, I would! I ordered a dining set online, paying extra for assembly, only to find out assembly is only for the table. Also, there was nothing on the website stating the dining table was not in stock, my delivery has been pushed back 3 times! Not happy!

I called Ashley furniture in Eugene to order a set of new couches. David Wade helped me over the phone since I’m not able to come to the store in person. David went above and beyond to get me the best price possible. I was blown away by his kindness and helpfulness! Thank you!

I purchased a living room table at Ashley’s in Springfield. The table delivery date kept getting pushed further and further out from the date of purchase. I still never received the table after it had almost been one year. I asked to get a refund and I was told since I have a different debit card now than the one I used to purchase the table originally that I had to go to my bank and ask for a letter from them stating that the money should be refunded to my new card. Also when we first purchased our couches at the same time as the table we were told that we were going to get 200 dollars on a debit card months later we never received it until we physically went to the Ashley’s store to discuss the matter. Lastly, the customer service I have experienced surrounding the refund and non delivery of my table was very disappointing. I will not purchase there again after this terrible experience.

Sadie was fantastic! Such a quick and easy process, she answered all our questions and got us a great deal on a new sectional!

Sadie did a great job helping my fiancé and I. She was nice and welcoming. Any questions we had she was able to get the answer and did a good job of working to get us a good deal. Ashley has a great selection and from my experience, helpful people as well!

I ordered a table to get delivered and put together. After what I thought was a great delivery and tipping each guy $20, I then realized they put ALL of the packaging in my trash can. I got this delivered for the simple fact that they take all of the packaging with them. I then had to dig all of it out as the trash company does not take recycling from our trash bin. I would not recommend getting anything delivered from this store.

Working with Sadie was a pleasure. She was very helpful and made sure we got the best deal. Would recommend buying from this store.

The salesperson was fantastic, but the rest of the experience was horrible. I ordered a rug and opened a Synchrony account. It was supposed to be delivered in two weeks for Thanksgiving. Two MONTHS later, the rug NEVER arrived, nor did I receive any emails regarding the purchase. I called the store multiple times and no one answered the phone for several days. When I got through, the rug had been discontinued, had not shipped, and I was promised my account would be refunded by the manager (Adrianna) with no apology. It didn't happen and I started getting calls from the bank for late payment, which negatively affected my credit, for the rug that did not exist. After failing to return my calls, I disputed the charge with the bank. The store still owes me the $20 I put down when ordering it. I have spent over 8 hours of my life that Ashley's has stolen from my family. I feel sorry for all the salespeople who are trying to make a living. The manager should be fired.

The merchandise here is fine; good quality, priced about what you'd expect buying furniture new. However, when I came here to buy a mattress, I was very frustrated by the ways store policy seems to rely on misdirection, manipulation, and outright lies around product delivery. The options I was given for delivery were 1) Full service delivery by Ashley, in 3-4 days, for $70, or 2) Ground shipping by UPS (it was Fedex), for free - but the first estimate I was given was 7-10 days. I was on the fence, since I needed it in 7 days and didn't need set-up, and asked about pickup instead. The associate told me that picking it up at the store simply was not possible, period, because they don't have room to keep the (singular) box on site for me to pick up, even the same day it was delivered to the store. After I had asked about that and explained that I was worried about timing, the store associate repeated the above two options for delivery, but this time, they gave me an estimate of "2-3 weeks" for the free ground shipping, compared to 3 days for full service set up and delivery. I was very concerned (especially since that was almost double the original estimate), and asked for an explanation of why they couldn't ship it to me any other way or compromise on charging $70 for a full service delivery that I couldn't even use (since the frame won't be ready then). I was told that the warehouse and shipping system were just too complicated and these were my only options. At this point, I was very worried and left the store to consider my options. I wound up ordering the mattress from their online store with free ground shipping, which I would normally regret since I don't like to take business away from local associates or locations. However, the mattress arrived three days after I ordered it. The estimate the sales associate gave me was first, a minimum of seven days, and second, a minimum of fourteen days; again, it took three. This is so far off base that it seems to me that associates at this store are expected to lie about ground shipping estimates in order to try and convince customers to pay for full-service delivery whether they need it or not. This is both frustrating and entirely unnecessary. I'd much rather at least some of the money I'm spending go to a sales associate and store crew when I have to buy something new, but when store policy seems to be lying and manipulating as a matter of course, I will not go along with it.

Not excited abt delivery fees

My family and I had a great experience working with Ashley Furniture for our recent sectional purchase. Our sales rep Tiera took great care of us and made the whole process incredibly easy and smooth. Delivery was on time and everything arrived exactly as expected!

We were shopping for new furniture in town and visited several furniture stores. We went to the Ashley’s Springfield location and had a friendly associate named Tiera help us, we ended up buying everything we needed from her because she was knowledgeable, kind and spent time with us answering all our questions. Service was excellent!!

Bradley was awesome!! Didn’t pressure us into buying something we didn’t want. Just answered questions and gave us options. His knowledge was very valuable in helping us make our decision.

FANTASTIC people my sales person was GREAT, PERSONABLE and PROFESSIONAL.

Zero customer service, I felt invisible in there as the four salespeople stood around the sales desk talking, after 15 minutes I left.

Asher represents your store well. He is very courteous, and displays a genuine interest in his customers' needs.

I was looking for a comfy dark gray or black couch to go with the sage green accent wall in our living room. Asher knew exactly what would go perfectly for that shade of green, and showed us some really nice options. He was so kind and very knowledgeable. Will definitely ask for him next time.

I spoke with a nice sales representative " Dante " I really like how he presented himself and spoke with me and his willingness to help me find a recliner for me. I am having foot surgery next month and I will need something comfortable to sit in for several weeks. I am sold to going to Ashley and buying my first recliner.

Springfield Oregon's Sales Associate David was so kind and patient working with me over the course of three days and six hours! Just amazing! Highly recommend working with him! GET THIS GUY NEEDS A RAISE! Thanks Marina

Kali was a very well informed sales associate. The chair I wanted wasn’t in the store, she found it for me on line She also told me about extended protection, which I would not of thought of or purchased without her guidance. Very nice fun personality as well A great overall experience with Kali

I was very pleased with the attention that Bradley gave me in helping me pick out a couch and chair. I never felt pressured and he understood my needs in regards to space available, the color, style, fabric and issue with cats. I thought of waiting and checking out other stores but I decided not to due to the ease and comfort I had dealing with Bradley..

Asher was super helpful with helping me find a mattress that works for me!

NOT happy with the way Ashley Furniture does business. We have purchased most of our household furniture through Ashley. A few years ago, we ordered a dining room set and purchased the extended warranty. When it came time to use it, we were told that manufacturer defects did not fall under the warranty. This was absurd and I thought we would never shop with Ashley Furniture again. We recently moved and decided to get a new bedroom set and didn't have luck at any of the other local furniture stores, so we went into Ashley and of course found a bedroom set. We were told that the dressers were on back order and they should arrive within four to six weeks. We understand that the supply chain is trying to get caught up and so we ordered the set anyway. We purchased our furniture in July and received the bed and two nightstands. We then received a text saying that our dressers would arrive in September...but a few days before delivery, we were told that they were delayed again and would come in October. They were supposed to arrive October 10th. Then, a few days before October 10th, I received a call stating that they were delayed again until October 26th. I wrote down the delivery date but went out of town and forgot what day they were coming and wanted to be sure to be home for the delivery. When I called to find out the day and time, I was then told that the dressers wouldn't be here until November 18th!!! That will have been 4 months since we ordered and I don't understand how you can say you're delivering something and then all of the sudden...it's on back order AGAIN? This is VERY unprofessional and this WILL be the last time I trust Ashley Furniture to do business with!

Geno did a great job helping my clients find a chair we had been looking for. He was patient, kind and successful at getting everything my client needed.

We had a much better experience buying furniture than I expected! Asher was very attentive and not pushy at all. Good experience!

Loved working with "the big guy" Asher. He does the best deals!

Geno was extremely helpful, he went out of his way to find exactly what I wanted and never asked me to compromise. I would recommend anyone to work with Geno at the Springfield location.

Had a great experience shopping at Ashley. The sales assocaites were accodmodating and helpful witought beeig overbearig or pushy. Dante was exceptionally knowledgable and friendly. Thanks for helping us make our home more comfortable! Had to update my review. Unfortunately the furniture was not delivered as planned. We have yet to be refunded even though we don't have our furniture. It's been incredibly disorganized and unprofessional.

Excellent Service!!

I came in looking for a new sectional for my living room and was blown away by the support I received from the store manager. I was very wary about delivery times, but she assured me that I would receive my furniture in fast fashion. I can't wait for my sectional to be delivered!

I loved shopping with Tiera! From my first phone call asking about a particular furniture set to the time I purchased what I was looking for and walked out the door she was extremely helpful without being annoying about it. She also went above and beyond to get me a good deal/discounts as I was spending a significant amount of money replacing living room and bedroom furniture. If I need more furniture, I'll go back to Ashley's and specifically ask for Tiera.

We just left the store in Eugene. Dante was the gentleman who helped us with selecting our new living room furniture. The experience was so great. Dante showed us items and help us with our decision. He made the process smooth and I walked out with a huge smile. Thank you Dante and Ashley's for giving great service and great pricing . We'll be back for sure.

Kali showed me the options that met my criteria. Made the transaction very easy. I would highly recommend both her and Ashley furniture.

Nothing like going to the homestore to find a product you will never regret purchasing. Outstanding in store service. The only downside is the warehouse has a lot of orders so the staff cannot tell you delivery date. They need to have some type of feed from the warehouse set up. Took over two weeks to deliver. But i have the product in my grasp.

Very poor quality for an Ashley store. Their rep tried selling us a broken recliner saying nothing was wrong with it. Sorry, but the feet are supposed to stay up when you recline it

Terrible customer service! Will not be buying from them ever again.

Customer service is very difficult to get a hold of and it seems you can't call the number and actually speak to the folks at my local store. I ordered a certain style of chair because the same clerk checked and said it was in stock. But it was not available until more than a month later. Only 2 of the 3 ordered arrived even though I was told they don't ship partial orders. Now I'm told I have to wait 48-72 hours to hear back from customer care. But where in the world is my chair?

Extremely inefficient staff. Took us 4.5 hours in store just to select a couch and dining set, of which 2 hours went into finding which items are in stock after multiple back and forths and then another 2.5 hours for billing. Absolutely insane. With 4 staff working with us. We were left by ourselves lost in the store waiting for an attendant for 30 mins before we had to ask someone else to help us find items in stock. After all this and placing the order, we get a call the next week that the whole shipment is delayed by 3 months because the placematss for the dining set were out of stock. Despite confirming all items in stock on the date of purchase. So we went into the store and changed the colors of the mats which made our delivery possible as scheduled. We even confirmed all other items arriving on time. Despite this on the day of the delivery they didn’t deliver the area rug that came along with the dining set. We weren’t informed even. Only after we realised we called them and they said it will come end of October. This was ridiculous because we spent 3 hours finding items in stock, the only reason we bought those items, then go back to the store next week to confirm all the items delivery as scheduled and suddenly it’s out of stock again. Just the worst shopping experience. They have great deals but there is no use with a ridiculous system in place. I do feel for the employees since they are doing what they can, but the system the company has placed is absolutely inefficient and not dynamic in any way.

Expensive to finance...but it's nice if it's all you can do

The worse shopping experience ever. I will not go back.

The sales people are nice. But the furniture is cheaply made. Do not buy the insurance if you buy from them. They will literally deny any claim for any reason. Beware

Customer service was amazing!

I ordered a living room set in April. It's on an "extended" delay due to "covid". No communication on updates to the order are being communicated in any way or form. I have to call every time and get bounced back and forth to get the answer of it being pushed back yet again. All in all, just don't unless you can take it home the same day.

This was an absolutely horrific experience and I will never do business with Ashley’s again. It started with an estimated delivery of 8-12 weeks which turned into 6 months with no communication. They never through out the process called for updates as promised. The first delivery was a disaster. They didn’t have hardware for the bed and left it piled all over my bedroom. They didn’t bring all the furniture that was supposed to be delivered with no explanation as to why. The delivery guys did not speak any English and couldn’t communicate about what was happening at all. They forged our signature signing off on the delivery fraudulently which we were then told voided any way for us to make sure our product was satisfactory. When I called customer service they were extremely rude and offered no resolution. I then spent two hours in the store where their management was not able to help and promised a follow up call that did not come. We finally received all items and the bed is extremely damaged.

Not even sure where to start with this review. First we were “promised” that we would have out furniture in a few weeks when we moved and that it was “in the warehouse”….. that was two months ago, we just got the furniture today. The furniture was on back order, that wasn’t the only thing our salesperson lied about. I asked about the delivery and was told “it wasn’t a problem” that they deliver to certain areas on certain days and They have to drive right by me. After checking my bill there was a $250 delivery charge that we never discussed. That may be on me for not checking my bill but the fact that I was told my furniture was already in the warehouse so I sold my furniture then had to wait two months to get it was enough to make sure I’ll NEVER do business with Ashley again, and whenever I tried calling the store I purchased it from I’d never get a answer, I’d call customer service and they couldn’t do anything except tell me sorry and they understand my frustration. Don’t waste your time or money here

Do not purchase anything from the physical store, go online (you'll get a better price as well.) Update: Ashley called (May 23) to tell me they could get my table to me but we had already purchased another table. It made me wonder (no evidence, just a supposition) if that was why my table was repeatedly delayed, that others had complained and the store had "pulled some strings" and my original table was somewhere else. Anyways it's been 3 weeks since cancellation and we STILL have not received our refund. Will have to physically go into the store to ask for it. ______________________________ (Original Review) I understand that 'supply chain issues' have slowed everything down, but the complete lack of communication is unacceptable. We ordered a table in October (with premium 'white glove' delivery) and were made aware that it might be delayed until April or May, a long time but fine. In May, when I hadn't heard from anyone I called support and was given a delivery date of May 5. By May 4 no-one had called or emailed so I used the online chat feature (so I could print a written record) and was told that the table would not arrive to the warehouse until May 20 but someone would be in touch to schedule the delivery within 7 days. No word from anyone. Today (May 20), I used online chat again, and was given June 21 as the date the table would arrive at the warehouse (so no idea when it might actually get to our house). I have requested to cancel the order and get a refund... we'll see how long that takes. At least the other local furniture stores have gained a customer, because I will NEVER shop at Ashley again.

I had such an amazing experience! Adriana was the best and made me feel heard when it came to my concerns. She is a rockstar!

What should have been a simple transaction took well over an hour! That combined with the irritating fact that you can't leave the store with a product and have to wait up to an additional 12 weeks to receive it. Here's an idea; don't advertise a product unless it's in the warehouse ready to ship.

My Husband & I went to this store to pick out a couch for our new home. We were assisted by Kain and Andrew. Both were knowledgeable, friendly, and patient with the many questions we had. They provided excellent customer service, and were able to help us rest easy knowing we had chosen the perfect place to find our new couch.

One of the worst merchants I've done business with. Under no circumstances would I ever recommend Ashley. Their service is non existent, their staff are untrained and their product (if you actually receive it) is overpriced. Run - don't walk - to any other furniture store.

We visited the store on May 5th looking for a two person recliner for our motor home. While we didn't purchase anything, we were very impressed with our helpful salesman, Andrew. He spent a lot of time with us trying to figure out what might fit in our limited space. We highly recommend this store due in part to their excellent selection and fair pricing, but in particular to Andrew and his friendly service.

AMAZING CUSTOMER SERVICE. JESSE AND HIS HELPER A BEAUTIFUL LADY WITH LONG BLACK HAIR (IM SORRY I FORGOT YOUR NAME).

Outstanding customer service!! "Tiera" was very helpful in finding what I needed. Would definitely do business with her again.

The sales guy was awesome. They said it was in stock but it wasn't. They have given us 4 different delivery dates and ones again it was suppose to be delivered today but wasnt.im at my wits end. We are never buying from Ashley's again.

I bought a a sectional sleeper, love seat and coffee/end table set. The table set came broke never received replacement. My sofa sleeper broke within 4months and the scheduled appointment they never showed up to fix it and didn't get a phone call. They have the worst costumer service. Save your money buy somewhere that cares about their costumers and not just their to make money.

My salesperson was slammed with multiple customers but was very efficient and was able to still make my purchase quick and easy. The store is also. Very well put together in comparison to other stores I shopped at that day. Good work Ashley team.

I live 62 miles from the store. In order to buy a $700 loveseat I would be forced to pay $250 to have it delivered by a Ryder truck. Beyond that they forbid me from picking up the item myself. I will never shop or recommend Ashley again.

The worst expierence ever. They will lie to you about the delivery dates and then keep changing them. I ordered my living room set back in November and I still dont have my stuff. They told me 8 weeks in the store. It is now the end of February. Its been 3 months. Also they sent me the wrong rug. Its been a complete nightmare. Ive taken days off from work to recieve shipments and they didnt come. Again I was supposed to receive my furniture today and they arent coming.

Chris is a great guy. The furniture is basic

Worst service. Scheduled to receive my order today after waiting 2+ weeks for delivery, took time off work only to find out that they rescheduled my delivery until March 9th as they "only deliver 1 time a month" which was not disclosed upon purchase. Cancelled my order... unbelievable...

Horrible experience, terrible quality, zero accountability and absolutely embarrassing customer service. They will trick you into buying a couch you didn't prefer, tell you you can get it soon and sell you a $900 warranty that is supposed to cover everything. Instead they schedule and reschedule 4 or 5 times, let you wait a month then reschedule just before its supposed to show up and drag it on 4 months and still waiting. You will get a couch and sit in it for 2 weeks and the dye will transfer from your blanket making it look years old, then make a claim and have some clueless guy show up 3 weeks later. He tried wiping with a cloth he borrowed from me and obviously it didn't work so he said there's nothing he could do said it was from wear and tear and not covered under warranty. Every person you talk to tries sending you somewhere else and like robots say I'm sorry sir but there's nothing I can do. I am not someone that is hard to please. This particular store in Springfield at the gateway mall is full of crooks.

Nobody even talk to us when we can in look for a new couch

Overall this was a wonderful experience, no pressure, informative, polite, no haggle and a great price. Don’t let the floor price sway you, every time I go in it is always 40% off and they price match. It’s not often you can leave a store feeling relaxed after a big purchase, the massaging recliner might have had to do a little with it. Jose was great! I will definitely be back if I need anything else. We currently own a bedroom set from Ashley’s and it has stood the test of time and 3 moves.

Purchased a living room set from Ashley's mid November 2021. I got half of my order a month later. The other half was supposed to come a few weeks later. Come to find out they were pushed out until April of 2022. NEARLY A HALF YEAR FROM THE PURCHASE DATE! The only reason we found out it was delayed is because we waited at home on the delivery date and they simply didn't show up. We went to our local store in Springfield Oregon to try to talk to them since you can only contact the call center via phone. They let us switch to a less desired coffee table than we wanted, and told us it was at the wear house and gave us a delivery date of 2/7. Still obnoxious, but we went with it because we had to. I just checked in with them to make sure my order wasn't delayed again since you have to check, because remember... the only way they notify you is by simply not showing up on the delivery dates. They notified me that I now have a new delivery date for the end of March. I can nearly guarantee that the date will get pushed out again I can't believe these people haven't had a lawsuit filled against them. DO NOT SHOP AT HERE. The local ratings don't reflect the entire corporation that deals with shipping and everything. Look at Ashley's main reviews

I spent a lot of money here and arranging these deliveries took so much time over a span of 5 months before finally having all of the items. The final item was a large wall hanging delivered by ups in a closed cardboard box. Opened it and one of the corners was broken off. Hauled this huge piece to the store and then they would not even trash it for me I had to struggle hauling it out and loading it in my car, and then go to the dump and pay to throw it out. They Said there were no returns or exchanges for delivered items and it was in the contract I signed. It was delivered in a closed box nearly 8 months after I ordered it! I will never buy another thing at Ashley furniture. Very disappointed in the process and more importantly the horrible non-existent customer service.

Just don’t- or plan on waiting 6 months plus for furniture-

I was super disappointed with this store. I called in about a specific couch that they didn’t have in stock. A sales person told me they had similar things at a similar price in store. However there wasn’t a single couch within 900$ of the other couches price. It would have been nice to know they didn’t have anything even remotely close to what I was looking for before I drove all the way to the store. I’d recommend going anywhere else.

Lots of selection.

Store has a lot of great choices. Our sales rep Travis is very friendly and made our shopping experience a pleasure. Plus we took advantage of a great sale too! We'll certainly be back for any other home furnishings needs

Trego in Eugene did a great job with helping my wife and I when faced with furnishing a complete house. Very patient and listened well! Mike M

horrible service! bought living room set 5 months ago and had small portion delivered. Won't answer phone calls, email USELESS. dont not buy from these people!!!

Staff was courteous, knowledgeable and helpful.

This is not a review for this specific store but just my experience with Ashley and ordering online. I ordered a sectional couch in July 2021 to be delivered within 8-14 weeks (mid October). I was SO excited, we have a large family and with the kids getting older a single sofa isn't cutting it anymore. I have wanted a sectional forever, I love how big and homey they are, and how there is space for everyone. And the sectional I found at Ashley was perfect for our family so I didn't hesitate to purchase it. Anyhow, I called customer service 2 weeks ago to check on the status as I have not heard ANYTHING from Ashley and it had now been 16 weeks of waiting. I was transferred to what I assume was the warehouse where I was told they didn't have any in stock and oops they goofed, but would make one and send it out, I should have it delivered November 4th. We rearranged our whole living room and thankfully I stopped my partner from trashing our current sofa because we still don't have the sectional. I called again this morning, as I was assured by the person I spoke to, two weeks ago, it would all be delivered by yesterday, November 4th. This morning, they assured me one half would be delivered next week, the 8th, and the other half on the 13th and that there were no notes in my account about the couches being delivered November 4th. Needless to say I canceled my order. This business is a joke. Ordering online has been a nightmare. I'm upset and frustrated with this company and will no longer do business here.

I didn't even go here so 5 stars Google

Worst customer service I've ever dealt with. I've talked to the only customer service people probably over 20 times to get an issue dealt with. I've dealt with rude associates and associates who don't know how to do anything. I've even talked to escalations and they were rude and didn't handle the situation. I've never been more disappointed in a business. I will never use Ashley's again. Terrible material that they use to make their furniture. They don't take responsibility for their rude associates. Take your business elsewhere.

I have always been happy with the thousands of dollars i have spent but this last time they dropped off our dresser but failed to install the knobs on the doors but know problem except one was crossed threaded . That is where problem begin i've been to the store 3 times to get a replacement knob the last time i was treated like i was nuisance

Had a little glitch but everything was taken care of in timely manner and I'm happy. Will shop there again...

Friendly staff, but the furniture doesn't seem to be the best quality from my limited experience (sitting on it at the store).

Bought furniture 6 months ago still have not received it they gave me $100 back on my order over a month ago then I called today which is September 7th 2021 it's going to be another month every time I call they literally just tell me they're sorry there's nothing they can do and at this point I can tell you they are selling furniture to people that they can't give you I asked the lady I said how much longer am I going to have to wait I don't know ma'am I'm sorry there's nothing I can do nobody will help us get our furniture we're going to start shopping around somewhere else and get our money back cuz I'm tired of waiting and getting no answers and no help!!!!! First time experience buying new furniture out of Ashley's furniture and it was the worst experience I've had ever worst furniture store ever to go to at the gateway Mall!!!!!!

Horrible customer service

Very pleasant experience here. Chris Bradley (our salesman) was helpful and friendly. Lots of selections fair prices.

Jose and Adrianna were amazing! They made it very pleasant to shop for a new couch.

Jose and Adrianna were great!

Beautiful, quality furniture.

Absolutely the worst experience with any store ever. Disorganized, unprofessional, terrible customer service and we were lied to. Bought 2 sofas, a reclining chair a very expensive mattress and adjustable platform. Spent a little over 9k. First delivery was left in boxes on our porch. My girlfriend was home, recovering from back surgery and so my son helped bring them In. It was the sofas and we had to assemble them. One was defective and needed to be returned. They told us that since we accepted them they were our problem. After going into the store and raising a huge fuss, they agreed to send another. This time the movers put them together. Exact same defect. The movers spoke in Spanish not realizing my girlfriend also speaks Spanish and she caught them lying to dispatch, saying we were ok leaving the defective product in our house. We finally received the third sofa and it works. As for the bed and frame, still have not received it and nearly 3 months after purchasing it we have received zero information about it. We have called, looked on line and everything else we can do. The employees can not find the order. Every time we call it’s a minimum of 30 minutes on hold just to be told by whoever finally answers they don’t know anything. There is more but I’ve gone on too long. We do like the furniture we have received but the ordeal of just getting it here is not worth it. I would never purchase anything from this company again Update: received our adjustable frame and mattress today. The adjustable frame doesn’t work. They said we had to accept it, a technician will be out to look. They then called us and said they could get to it in two weeks. This a a frame we paid over $2500 for. I demanded someone come today and they said they will try. Now my fear is that in two week they will say that since we slept on it, it’s not their problem. Also, they told me they would take away the old mattress. The delivery guys said that’s not in the order and they won’t take it. This store is an absolute joke. Their merchandise is terrible, everything they delivered has shown up damaged. The customer service is terrible. We are spoken to as if we are bad people for complaining about spending just under 10k and every single item showed up damaged. The pictures are how the sofas look after two weeks. Covered in these loose threads

Very poor service! I’m a new buyer for my new apartment and was given false information, and rude employees. I just canceled the order better doing that then being treated poorly.

We went to Ashley at Gateway mall, last year, to buy a mattress. Told the salesman that I was pregnant and needing something practical and comfortable that will last. Typical salesman tried selling us the most expensive mattresses even though we told him our budget was 1000. I ended up going off on my own and finding my own mattress that was on sale and exactly what I needed. Then it was time for a bed frame. I asked for a heavy duty steel platform frame, something sturdy and plain was all I cared about. I’m again, salesman didn’t listen, kept trying to get us to buy these expensive adjustable frames that were double what the mattress cost…..kept telling me how good the adjustable bed would be for my pregnancy! They had no basic platform frame in the store, so we ordered one from them that was to be delivered in 5 to 7 days. The little liar stood there and told us how great of a deal we got, the mattress has a 10 year Warrant and the frame had a lifetime warranty! The frame didn’t come when it was suppose to, every time I called the store, I got the run around. When we were in looking to buy stuff, everyone in the store was our best friend and wanted to be so helpful, but once we left and didn’t buy the more expensive stuff they all tried to sell us on, they couldn’t remember us or anything they told us when selling us merchandise. Now, 13 months later, this sturdy bed that we made such a good choice on, the one that had a lifetime warranty…….the welds on all the bottom legs have come off and the frame is trash. I called, got passed all over, finally got sent to some corporate office who didn’t even know where Springfield, Oregon is, told me I was misinformed, and because it was shipped to me, it only had a 1 year warranty and I need to purchase a new frame! I’m just over Ashley and their cheap furniture that is way overpriced!

While the salesperson at the store was great to work with, there were several pushbacks for delivery of our orders. When we finally got our bed, the headboard was trashed. I observed the delivery drivers drop it off the back of the truck and look over to see if I saw anything. Of course, I filed a claim and they exchanged the headboard within a few days. Upon putting the bed together, I found more damage on the side rails (separate box). Both times dealing with customer service, they were great to work with, however, the call center was very noisy and I had trouble hearing the employee. I asked them to repeat their self at one point and they replied that they hadn't said anything and it was the person next to them. We are returning the entire bed and looking elsewhere. Not worth the risk.

Haven’t gotten my purchase just yet, but Lana and Christian were helpful and courteous. No pressure sales tactics, clear, concise communication and a great deal! Thank you both!

Truly Disgusting. Save yourself!! The lack of professionalism in this place is a nightmare. They sold me a insurance plan that’s fraud. Then, when I asked them for help they deny responsibility. This is a gross business. Stay away.

Worst customer service! You can’t get ahold of anyone in the store over the phone. So you have to go to the store to get help because the customer service line can not help with anything. I was lied to and charged for things I specifically said I did not want. Very disappointed! I want my money back. People warned me how awful this place is. I should have listened to them.

The sales people need to be much more clear on shipping and delivery times and dates

Great Furniture Store to find any style..

Will not buy from this store

We bought furniture from four local stores in Eugene and Ashley Furniture is the only one that led to a 7 month wait and everything we have received so far arrived damaged and required an additional wait. I feel like I paid a lot of money for a "manager's special" set and waiting 7 months makes me feel that we overpaid by a lot. They also never call me to schedule deliveries when they say they will. The two stars is for good delivery people and the furniture selection. To sum it up, we're happy with the furniture but super unhappy with timeline and customer services post purchase.

The store its self was pleasant but the floor sales reprocentives were very pushy and didn't really give me and my wife any real time to look at what/for we were there for before they were right back on top of us asking us if this was the one we wanted going into all the "extras" that we could also get. We ended up just walking out without anything

Although this location didn’t have what my husband I were looking for, the customer service was excellent and they recommended we look online. We did and found a couch we loved - we selected the set up option with delivery and it was delivered today by Brandon and his brother from Troutsville, OR - they were so friendly and fast. We are very thankful for them and happy with our purchase!

My husband and I purchased a couch and a new dining table online in March. Our table was delievered on March 5th. The table itself came damaged, and the leg of one of the chairs was broken. I called immediately and they said a technician would be coming out to look at the table, and the replacement parts for the chair would be mailed out. Come the following week I still had not received any email confirmation. I called again and was told the parts were never ordered, and they would be ordering them. The following week I called again and was told the parts still were not ordered and they were back ordered. Also the technician would not be able to comd until July. I was transferred several times to several differwnt "supervisors".The table was finally exchanged, but even the new table has come damaged. They said they would be replacing it, but 4 hours and a lot of misinformation laterI still have a damaged table and it has mot been replaced again... I have spent over 6 hours on the phone. Had the most horrible amd extremely rude customer service we will never order from Ashley Furniture again. I would caution anyone before ordering.

Doug was a great help giving us options on styles, talking finance options without any pressure!

Very poor selection of only high priced medium quality furniture....Rifes Furniture in small town Lebanon had much better furniture, nicer clerks, and lower prices. I would not return to this place, sorry I wasted my time. But.... They all had their masks on, one guy I saw, had Two Masks.

I ordered a kitchen table set. The online experience was good. I got the delivery today, and they left my package on the side walk, and when backing up to drive off they ran into my $600.00 basketball hoop hard. They didn't stop to get out, or appologize at all. My basketball hoop now has scratches all over the glass. It almost broke. Then I call the customer service line to let them know, and the lady wasn't very friendly, and put me on hold 10 minutes after already holding in the first place for 15 minutes. I just hung up. I will never shop at Ashley Furniture again, and I will tell everyone I know the experience I had. I am really surprised with all of this. Really what if that was my car. That is considered a hit, and run. Maybe I just got unluck today, but that ruined it for me on all future purchases.

I came in today ready to spend money on a new bedroom set and the sales person was pretty unfriendly and didn't take the time to get to know me or find out what I wanted. Most of the workers were on their phones. I ended up going to another store with very friendly customer service and spent even more than I planned but am very happy with my purchase.

Somehow the prices in store were way more expensive online.

Very friendly and helpful

Very friendly and helpful

the level of unprofessionalism is astounding. I feel that the level of customer service really needs to be stepped up at this location

Very helpful. The time they spent with me probably saves me the equivalent of 5 years of sleep by itself. Thanks Geno for your time and expertise!!

DO NOT SHOP AT ASHLEY FURNITURE This is why- If I could put less stars I would. These people do not care about you, they only care about their commission. My wife and I were only in the store for a bed. Then this slimey salesman named Ollie spent 20 minutes practiacally forcing us to lay on the Tempur Mattresses. He would not leave my wife and I alone to talk. When he finally left for a moment we tried to make a break for it and somehow he found us again, he then proceeded to tell us we don’t need to go home to think about it, he’s going to run us for a credit card, and he’d already done the math on how much monthly it was going to cost us to get the mattress, the fancy pad that raises and lowers, and this couch that we were supposedly getting for a great deal. We are in our early 20s and didn’t know how to react to this so we went ahead with it. Since then we have noticed that items Ollie said were “included” with our purchase were actually included in our monthly cost that he had already worked out. Instead of taking that price off he proceeds to give us gift cards to the store (WHICH WE WILL NOT BE SPENDING) He is an absolutely scummy salesperson and this is coming from someone who works in sales. On top of all this he promised us $500 in rebates which we have not heard of or seen, and after countless attempts to talk to customer service and getting passed around from person to person I am absolutely over this. Our ottoman was supposed to be arriving in early December and keeps getting delayed, only no one tells us it is being delayed- we have to find out by calling and texting this awful establishment. Now we find out this morning that our ottoman is not going to be here until March. The fact of the matter is I will not spend any money here and I will urge everyone I can to AVOID THEM AT ALL COSTS.

DO NOT SHOP AT ASHLEY’S if you are expecting your furniture by the original delivery date!!! I wish I had checked reviews before purchasing a new couch at Ashley’s as I’m now seeing so many others with similar issues. We purchased a couch in mid-December of 2020 and had been told that we could expect the delivery by January 9, 2021. We sold our couch on Craigslist to be picked up at a future date on the 8th and just expected to go one day without a couch. We received a phone call on the 7th (a little late to say the least) saying that Ashley’s would not be able to deliver our couch until the following weekend. A little disgruntled, we said “okay” and prepared for a week without lounge furniture. We received another call the following Thursday explaining that we would not be expecting the delivery for another 2 weeks or until the end of this month. My experience is like many others with the same delivery issues; I’ve called and it seems like I just get directed to hang up and try a different number. Im done with waiting on hold and being redirected to the next employee who doesn’t give a damn. Hopefully we receive the correct couch without damage (though reading others’ reviews is not all that comforting) and can finally move on from Ashley’s for good.

My wife and I went here to buy a couch. After taking over a month to get here and the manager told us the couch came apart so it would fit through our door once it arrived to our door the people that delivered it said it didn't. While the loaders where packing it up they called my wife a few words not only that my neighbors heard them and said something. After that we drove to the store to complain. They gave us a $100 gift which later we found we couldn't use on our stuff.... We had to end up buying chairs that fit through our frontdoors because the movers didn't want to walk items to the backdoor. One of the chairs now make a sound a few weeks in. Good thing we have a warrenty.

If you are looking for furniture or just decor for the interior Adriana Martinez is the lady to go to there! She wasn’t pushy at all ... let us do our thing but was close by Incase we had question and once we got ready to purchase she gave some awesome recommendations that turned out way better & still in the price range we wanted!! Hands down the best customer service. 🤗

RUN AWAY!! Worst customer service I have every seen. We ordered a lot of furniture, waited 3 months for delivery, got a call the day before saying they were pushing delivery out to the next weekend, waited all day the next weekend, no one ever showed. Turns out they rescheduled to the following weekend (3 weeks past original estimate). Then our couch came and it was the wrong set up, the chaise was on the wrong side. Upon telling them that, they took it back and said it would be another 3 months to get the correct one, we asked customer service if we could keep the incorrect one as we would not have a couch otherwise and they said absolutely not, we would have to pay for 2 couches if we did that. I called customer service again and was told I had to call the store, called the store they immediately hung up on me after a 20 minute wait. I drove down there, waited 15 mins at the front for someone to even acknowledge me then was told that it was ordered and input correctly but the warehouse messed up and loaded the wrong couch. They said they would see/when if I could replace it and call me by the end of the day and of course they never called. So after 3 months and over 2k, I still do not have a couch, a refund or anyone who cares to find a solution. No apology, no sympathy, no offer to get something sooner/rush delivery. Very disappointed and will never shop here again.

DO NOT BUY FROM ASHLEY HOME FURNITURE STORE. This company and the customer service at my local store are TERRIBLE. They have continuously screwed me over and have done nothing to fix their mistakes. Last straw... They deliberelty delivered damaged dressers and nightstands to my home. The items were not damaged in delivery, the boxes they were in were in perfect shape. No, they purposfuely boxed completely damaged furniture and tried to deliver it to me. I'm talking about misshapen smashed furniture. Not like it only had a scratch or something. Now they are making it impossible to get my refund in a timely matter and telling me it could take up to 2 MONTHS to receive my money back. Absolutely terrible! If I could give them negative stars on this review, I would.

They won’t return anything, even if you bought the previous day and haven’t received it yet. Also they charge for delivery no matter how much you spend. I would never buy from there again. Furniture manufactured after purchase . Which brings quality down. Hands down the worst customer service and worst experience I’ve ever had.

Nice selection without the salesman hassle. Prices are pretty comparable to other furniture stores.

My husband and I went to Ashley’s on October 2 to purchase a new couch. While in the store we found a couch that would work for our needs. The clerk (who was new) assisted us with the purchase. The couch was marked on sale at $1399. They wanted to sell us a protection package and charge a delivery setup fee taking the total to $1750. We declined the protection plan and asked about free delivery which was as being advertised all over the store. The clerk and the floor manager told us the delivery fee was for setup and delivery and this purchase did not qualify for free delivery . The couch we chose is a low profile couch in sections with throw pillows (no assembly required)... after declining again the manager said he could drop the delivery fee if we bought the protection plan. After around 10 minutes of feeling like we were on a used car lot, we said we were going to look elsewhere. It was this point the manager realized they were about to lose our business and reluctantly agreed to sell us the couch for the listed price. Another painstaking 30+ minutes, we made the purchase. The sales clerk let us know the delivery date would be November 12. Fast forward to the date in question, no couch. On November 13th we called Ashley and we were informed the delivery would be December 3. Well December 3 came and went, no couch. On December 4th today, we received 1 piece of the 4 piece sectional. After calling customer service and waiting on hold for over 20 minutes someone answered and then the phone disconnected. Try this three more times until finally reaching a representative by pressing the (make a payment) selection we were informed the other three pieces will not be delivered until February 15th... Absolutely unacceptable service. I will not be recommending Ashley’s to friends or family and will be seeking a refund. ***UPDATE*** 12/16/2020 We called and canceled the rest of the order on 12/15/2020. The representative assured us the cancellation was processed and she gave us a case number. She states that the the rest of the couch had not been shipped. She gave us a “case number” and we hoped that would be the end of this experience. Today 12/16/2020 we received a call from Ashley’s stating they could not cancel the order as it has already shipped. The representative said she could not tell us the date that it shipped and was confused why we were told it was canceled. Next stop BBB and small claims court!

I had an absolutely splendid experience with Ashley's! I was out looking for a new bed set/mattress and man, i put the salesman Rob Evan's through the ringer! That poor guy! He was a delight to work with on all my purchases and enjoyable to talk to about furniture and non furniture related things with. I appreciated his honesty and knowledge about everything i asked him and of course his patience with my indecisiveness! Everyone else i encountered at the Springfield location was great as well. Happy we went with Ashley's for all our bedroom furniture, including the mattress. Thanks again! Well be back!

Did you know that some Ashley stores are company owned and some are franchises? We found different sales at 2 different stores. The company store had by far the better sale prices.

Nice furniture store and helpful people, just pay attention to the extra charges they try to put on the bill. Tried to over charge me for 350 bucks.

Expensive furniture and another of dining room tables are oak veneer

I was there for a good 20-30 minutes and no one said anything to me. I walked around, I use the restroom and I found the couch that I want to purchase any been sat on it for a good 10 minutes. No one acknowledged me or asked if I needed help at all. The furniture is nice a bit pricey but I still would have liked to have had some help. But because no one even talk to me I'm going somewhere else. I went back a couple weeks later and was greeted by Giano. He was so helpful and kind! But his co-workers and the manager were outright SNOBS!!! They were rude and short. He was new and it seemed like both him and I were below them and an inconvenience..... I hope he gets a job somewhere else. I canceled my purchase last minute. The manager didn't seem to care one bit. They need new staff thats for sure!

Rob is most friendly sales rep there! He was super helpful and made sure we didn't have any unanswered questions. We bought a super sweet chair and didn't need to look at any other furniture retailer. Thanks Rob!! I'll be going back for a bed soon.

I forgot the names of the two men that helped me yesterday, but they were pretty awesome. Even honored the online price for a dining room table set. Have to say I will be shopping here again.

From day one our experience with Ashley furniture was terrible. This saddens me because the sales man Robert Evans was exceptional. Once the sale was over and everything was out of Roberts hands it went down hill. The deliveries were all messed up, it took 4-5 deliveries to get everything to our home. We were lied to about deliveries, we were told that the first delivery would be missing several pieces due to COVID. Once the first delivery got here there was even more missing, I called to talk to the store about it and miraculously they now had the pieces I was missing. Hmmm! Next delivery.... still pieces missing. Oh my lamps were to be delivered by mail. That did not happen! Called they said they got lost. Hmmmm! Turns out they were never sent. Out tables did not have the glass suction cups! Anyway all those deliveries happened over a 2.5 month period. I requested to have the delivery fee refunded. They agreed. I was told that I would see this in 30 days. Fast forward September 14th 2020. I called the store and spoke to the nice young lady Ashley! I was informed that there was no notes about the refund. This company lacks any level of integrity, I will NEVER use them again, I would not recommend anyone to use them. As for the financing I was told zero % financing and guess what! They LIED. I am charged every month on my card a finance charge that they call card security!!!! Based on the balance. STAY AWAY FROM THIS COMPANY. Two good things!!!!! Our sales man Robert Evans and Ashley who took my call. Stop telling lies to customers Ashley furniture.. be honest and upfront about any obstacles and stay true to your word.

Dont buy from them Please! I spent $4500 in july and already furniture is broken and they are avoiding me. My daughter's brandnew bed and mattress are on the floor because the dont want to replace! Store manager at location in Eugene OR. will not take care of the problem just keeps hidding when asked for. I will not stop until things are satisfied. I have given them the opportunity to fix the issues and they refused! I will be filling a multi claims against Ashley furniture. I have given them plenty of time and opportunity to resolve issues DONT BUY there products they dont stand behind there own products and then they also charge you a outstanding fee for delivery. Poor business practice!!!!!! All there positive reviews are from Employees and friends that are paid for there reviews

We’ve purchased many pieces of furniture from Ashley’s and we have always had a great experience. We were able to go in today and look at mattresses and find what was right for us. No pushy sales tactics and very informative. Left us to feel and choose what was going to work. They are our go-to store.

Nice furniture and no pressure.

They were there to help but were not pushy. Did not hover. Enjoyed our time and helped with our decision.

Absolutely terrible customer service. Started a warranty claim in April, and am unable to go through with it since too much time has passed because of their delays. Couch has been broken for months. Would never buy from here again.

The stores organized very well. The staff friendly and helpful Answered all of our questions Left the final decision up to us did not try to push a sale . Why if liked it so much bought extra furniture

What a nightmare!!! My fiancé and I bought over $10,000 worth of furniture, including a Tempur-pedic mattress, when we purchased our first home. During the sale, they said they had everything in stock and there would be no problem getting it all in for one big delivery on one day, with an exception of one chest dresser. The furniture that has come in was completely broken, had scratches and over a month and a half later, we are STILL missing furniture! They have rescheduled our “final” delivery date 5 times! FIVE!! They make promises they cannot keep and customer service EVERY TIME we have called has put us on a very long hold, or has been disrespectful. We are at our end with this company. They have never offered us any store credit or tried to make it up to us. They lost our business- we will NEVER go back Ashley!! We ordered a couch and coffee table from Brenners furniture in Eugene and it was a wonderful experience. They stuck with what they told us, never made promises they couldn’t keep and delivery was on point. Don’t spend your money at a company that doesn’t deliver what they say! Take your money else where!

I absolutely love the bed i bought from Ashleys BUT!!! they gave use $300 worth of gift cards for buying a $4000 bed which was awesome they said we could use them on anything in the store that wasn't on sale, so today I go to buy a rug for $199 with cards an the floor manager said no the cards can't be stacked. So im stuck with $300 worth of gift cards since I looked over the whole store an there wasn't anything in the whole store for $100. An if you get something thats less the $100 they said its only good for the 1 item your getting. So spend $50 an the rest of the card is void.

Rob was really helpful and kind. Extremely happy with the experience. Highly recommend him.

DO NOT SHOP AT THIS STORE! CONARTIST AND JUNK FURNITURE. STAFF IS COMPLETELY RUDE.

Very clean and friendly staff. Prices were a bit high compared to other stores

over priced. bought a 6 thousand dollar bed, first delivery oh it's broken but then they still tried to deliver it, second time they apparently set up an appointment without asking me and i told them no i couldn't be there and they tried coming anyways, then the appointment that i had made suddenly vanished no record of it, so 3 weeks later and 3 tries i still don't have my bed!!!! very upset

Very helpful staff

Ordered a table and chairs on May 6th we have called and are told they don't know when it will be in, it could be another month. We wanted to cancel and they had the nerve to say we would have to pay a 20%stocking fee. I will never buy from ashley again

I purchased two items from Ashley’s over a month and a half ago, everything from the actual purchase to the unfortunate return has been terrible! I am actually still waiting to return my items. Their app. Glitches on processing my order multiple times so I had to switch to my computer, once my order finally seemed to go through only half my order actually got purchased. I received confirmation on my end but was told by Ashley’s only one item was purchased... When I finally tech my items in 5 different deliveries from 3 different delivery companies over the span on 2 and a half weeks, I realized when trying to put my items together two of the items were extremely damaged. I contacted Ashley’s to return my items but could not speak to a representative. I have to go on the app. and text and associate which took over an hr. After finally getting my issue across I was told my item could be picked up for return in two days. Come day of pick up which I had to have my sister stay at my house all day for since they don’t give you a time, no one came to pick up my items. Ashley’s Apparently sent the UPS company the wrong address. I had to contact their online department multiple times (Every time waiting at least a half an hr to speak with someone) and after finally getting ahold of another associate two days ago, I was told my issue would be handled and my correct address was finally updated again, the associate put me on hold for a “second”, which really turned into 40min, then the line cut out. I called back waited again but was told the online dept. was closed. I received an email the next day confirmation that UPS was updated with my right address and they would pick up my items but no actual day and time was given. I work full time and live in an apartment so all items are too large to leave at my door. I called UPS yesterday and was told they never received any updated information on my items 🤦🏻‍♀️. My over all experience as been horrible and I will never purchase another item from Ashley’s again. *Side note Ashley’s does not allow you to bring your items to their actual local store. Their online store and local store are not the same.

My experience with Ashley's has been all online. Don't do it - even if you think you will love it - its not worth the stress. I ordered a dining table and chairs set, it came broken. After 9 days of calls/ messages left for Ashley's, I finally got a call back and they were going to send me a replacement set. Two weeks later is arrives....broken worse than the first! I am currently waiting on yet another call back from Ashley's (we are now 3 days waiting now for another call back). I am now asking for a full refund - I cant keep doing this...I still cannot believe it can take 9 days for a call back!

Sofa recliner a bought is made so cheap, foam is the worst after one month is already braking down in the arm rest, and head rest seating cushion slopes at both ends and have had a horrible time connecting with customer service, insist on coming to service and fix the problem, on a day I work, and would not change the day that I was home, I sent message though customer email, no response called left message and never considered getting back with me horrible company.. Don't believe their advertising.

We went in for the Cool-Tech mattress cover (which is AMAZING and worth the price tag!) And we were helped by Lucas. If I could give him 1,000 stars, I would. Our shopping experience was that good; we weren't rushed, pressured or anything. Not only did he address our concerns, he even helped my family who live out of state, in guiding them so they can purchase locally when they get home. He was so helpful in his recommedations, that the next day when I was having issues ordering online, I immediately thought to call him and sure enough, he was ever helpful again in getting my furniture order completed. I'm going to have to get a bigger place so I can order more stuff and see him again. What a delight!

Walked in and had my tempature taken which was great, although an older couple walked in before me and they didn't get caught to have their temp taken. I knew what I wanted and showed the salesman the name of the recliner I wanted ~ so he pointed out 2 chairs and walked away, saying he'd be right back 30 minutes when by... he never showed I finally *loudly* asked for help. A salesman, Lucas came over to help me. He was GREAT! He showed me different chairs, listened to what I wanted and why. He then got prices, colors and looked up options that were closer to what I wanted but not in the store. He found what I wanted, price matched the recliner and I was able to save hundreds! WOW!! LUCAS SPANGLER. **THANK YOU**. 10 STARS 😁

I was doubled charged for the same product, when I tried to call the number I was on hold for well over 45 minutes and still no one answered. I called my bank they were unable to help me at the moment.

My rep Tiera was SUPER helpful and all around a pleasure! Got us what we needed for an affordable price! Definitely going back!

Tabitha Douglass was great. We already knew what we wanted and were about to walk out of the store when they said they would price match what we saw online.

My wife and I purchased a King bed frame, (2) Twin XL "bunkie boards", (2) night stands, a desk and a chest dresser. The staff inside the store were great to work with and the gentlemen who delivered the items were great to work with. However, the (2) bunkie boards did not arrive with the rest of the items thus we could not use our bedframe unless we purchased bunkie boards elsewhere (which we did that night and was refunded for the bunkie boards for in-store credit). Additionally, the desk had a drawer that did not operate correctly. The store sent a tech out a week later to determine we needed a part for it. Processing for the part was quoted 7-10 days. As I am writing this (3/17/2020), we are told the parts will ship 4/10/2020 and I have the option to install myself or schedule for a tech to install them (which would take a number of days to schedule). Along with this frustration, multiple handles on the drawers for the chest have scuffs and rough marks. Ashley furniture will not offer returns AT ALL. The process of dealing with customer service and trying to get Ashley Furniture to fix any of their mistakes is a long drawn out process and would spend my money somewhere else in the future. I will not recommend Ashley Furniture to my friends and family.

Andrew was amazing and very helpful! Our experience was not rushed, and he gave good design insight to help us find the right, matching sets for our home. We were treated very well with a super friendly and personable attitude. We wish all our retail experiences were this amazing!

Robert was extremely professional and helpful during our purchase. We took a long time to choose and he was patient and not pushy. He showed us things we wouldn’t have looked at otherwise.

Had a great shopping experience! Our salesman was no pressure but was right there to answer any questions we did have.

Excellent service (thanks, Eric!), reasonable prices, and good quality furniture.

Robert was amazing, he was very patient while I looked for the right couch and loveseat, and really helpful.

Thanks for making our purchase so easy!

Great customer service.

Had a great experience buying a sofa from Ashley HomeStore

Andrew Roe was extremely helpful in helping us choose our bedroom furniture. He was very knowledeable with their inventory and guided us to exactly what we were looking for. Highly recommend him and this store!

Our salesperson, Samuel, did a terrific job. He was attentive, well-informed, and provided an exceptional amount of service throughout our purchasing process.

Eric was an awesome salesman. Informative and professional. He helped me to meet my family's needs. Highly recommend Ashley's. I was referred by my mother. Thanks for a great experience!

10 stars for the lovely Lucas Spangler. He made shopping for a mattress an actual fun experience and it felt like I'd known him for a lifetime! We will definitely be returning for our home needs in the future!

Very fast and friendly service! Super easy financing and huge inventory! Delivery was also surprisingly smooth!!!! Very much appreciated!!!!

We were very impressed with how hard Mr Evens worked to help get exactly what we wanted at a price that worked with our budget. We will come back to your store and recommend it to friends and family. You need to give this employee a raise!

fast and friendly service. As soon as my Mom and I entered the store there was a gentleman waiting to help. We knew what we were looking for so he directed us right to it and made the experience very simple and easy on top of getting a really great deal on 2 beds!

Iris was incredibly knowledgeable and super friendly! I appreciated her as a person for being able to juggle all of our questions and concerns. Thank you so much!!!!

I give five stars had a great expirience today

The experience I had with Sharon was great,I felt like she got me the best deal possible and I didn't feel like she was pushy at all. I appreciate it when I don't feel like the only thing that matters is a sell.

We have been in 3 times to buy the Trinell entertainment center. But we're so harassed by employees we left. Our sales guy deserved 10 stars. He was informative but not harassing, and honestly he was awesome.

Had a great experience with Tabetha!(the red head) she was very nice and super helpful throughout the entire process!

Andrew, helped us find what we wanted and more. It was for a super good price too.

Thank you for all your help, we are very excited for our New bedroom set!!! Great customer service!!

Eric, the salesman, showed us patience and was professional. Very happy experience.

Just wanted to thank Lucas so much for always going above and beyond for his costumers. Always making us feel welcomed and valued. Not just a seles man but a person we can call a friend. Always making us laugh and always having a good time to the point where we forget we’re buying something. That’s how much his work ethic speaks for itself. Thank you again Lucas for doing what you do! We’d definitely come back again and again! You rock!

Lucas was amazing he is always a pleasure when we go into Ashley’s. If I could give 10 stars I would. This is the second time we have come back to Ashley’s and purchased furniture and Lucas strives to make sure we are getting the best deal. We are forever customers because of Ashley’s staff like Lucas.

Tiera was awesome she was super friendly and knew her stuff. Went in with one thing in mind came out with a whole set.

Chad was very helpful to me & I got a great deal!

We came in to look at beds, and were helped by a gentleman named Andrew. Buying a bed can be daunting because of all of the different types, but Andrew did such a great job explaining the benefits of the beds we were interested in. We never felt like we were being rushed into a decision, and Andrew listened to all of our concerns. The whole experience was painless, and actually fun. Thank you Andrew for being such a fun person to work with!

Very friendly staff. No pressure to buy here. They have awesome furniture a d great prices and work at getting you discounts above and beyond. I would recommend this place to anyone. Especially talk with Eric. He was an awesome sales person.

Eric was very helpful. Since I am on a limited income, he helped me find the mattress and base that I can afford and one that met my comfort need.

My sales person was Tabitha Douglass at the Springfield OR Ashley. She was very knowledgeable about the furniture, explained why we couldn’t get our recliner with a different recliner handle, was very efficient with the paperwork, explained our protection plan in detail and made the shopping experience fun. No pressure, no stress. Everybody should request Tabitha for their salesperson!

Tiera wasn’t like every other sales person. She care about our budget and what we wanted. I’m glad we got to work with her!

Sharon at the Springfield location was very accommodating and helped us find a quality couch that fit our needs and our budget. 10/10 would work with her again. Future Ashely HomeStore shoppers for sure.

Outstanding service (Sharon Plisko), very professional, great selection, super experience.

Was just gonna look and see what deals they had had a great deal on a sofa was just going to get love seat

Lucas was fantastic!! Highly recommend!

Tiera was a rockstar! She made the decision making process very easy for me and my girlfriend. We are so excited for our new couch!

Lucas was absolutely fabulous. He gave us a few different options when it came to buying a new bed frame. He didn’t give off the normal “pushy salesman” vibe. Would totally give him 10 stars if I could.

Lucas was absolutely Amazing to work with! We will be back because of his amazing customer service. I hardly want to call it customer service because he was more of a friend to us in buying our first couch! Thank you again Lucas!!! 5 stars is not enough, neither is 10, let's go for 100!

My one star review is for the wonderful sales lady that helped us she was very kind and helpful. The other empty stars are for the store managers and the company that doesn't stand behind its couches. I've had my set for not even a month and the cushions have already started to sag and the office managers responce is" well you've already almost had it for a month. You cant return it." The furniture came damaged when they delivered it. The couch the tables They said they would make it right and fix whatever was wrong. If it got worse . mind you we paid for that coverage. The lamps that came are bent sideways and the shades were stained with dirt while still in the packaging and covered in the clear covering. They said I could bring them back but I didn't have time to so that one on me. Bottom line go to rifes Ashley sells horrible low quality furniture. Your paying for walmart quality furniture. Horrible managers very kind salesmen and women and technicians though.

Great prices, knowledgeable staff.

Rob was great. Not pushy at all but still gave us the information we needed to purchase our new mattress. Thanks!

Good experience! Knowledgeable staff.

Tons of furniture in a wide range of styles. I appreciated that the salespersons weren't pushy. They explained to me that anything I picked out to buy would be delivered to my house free of charge in a few days or so.

rob was patient and kind. he was not pushy and answered all of our questions. i really appreciated his help

Robb with 2 b's😉 was very helpful in assisting me in what I was looking for!! Thanks Robb you are awesome!!

Thoroughly enjoyed my shopping experience with Tiera. Extremely good customer service and very personable. Would definitely shop here again.

Rob Evans was extremely helpful in getting us the furniture we wanted at the right price! Will definitely be coming back to Ashley furniture because of his excellent service! He was very friendly and made the experience a pleasant one.

Robert was incredibly knowledgeable and service was absolutely fantastic. We were given informed answers that helped us make the best possible decision. Thank you!

T was extremely helpful and patient with me. She wasn’t pushy or “sales-y”. She answered my questions and concerns. I felt like she was in my corner and had my best interests at heart. T also went to bat for me to get the best possible price. Absolutely phenomenal experience.

Sharon was very helpful! We came in quickly on a lunch break with little time and a pretty good idea of what we were looking for. She quickly absorbed what we were asking for and didn’t waste outlet time by showing us options that didn’t fit that criteria. She found a creative solution to the sectional we were looking for and immediately worked to get us the best price possible. There was no run around about pricing and she had all of the information we needed at her finger tips to show us what any of the options would do to the price. We returned 2 days later to purchase what we had looked at and she remembered us immediately. She had all of the information about the one we liked written on her business card for us so we could have talked to anyone but we asked for her and she made herself Immediately available to help. I can’t thank her enough for not wasting any time, we hate shopping and we spent less than 30 minutes total looking at and purchasing the sectional we decided on. She was great!

Tabitha was an incredibly helpful saleswoman and helped myself and my fiancé find an amazing new mattress and topper that fit our needs. Set up a day to be delivered as soon as possible. Mattress was on sale which was a nice relief. Entire staff friendly and accommodating and I even earned a few gift cards. I will definitely be back to this store and buy from Tabitha again. Thank you again Tabitha!

Samuel was very professional! He kept us informed, by the second, of the entire process. He and his manager worked very hard to fit everything we wanted within our desired price range. I will definitely recommend him to all of my friends and family.

Zack was an awesome salesman! Very helpful and funny! We were in and out within an hour. Bought a wonderful piece of furniture! Thank you, Zack G!

Tabitha at the Gateway Ashley store was awesome! She was very patient with me. My Husband Jerry has stage 4 Advanced Metastatic Prostate Cancer 💙 We have to be extremely careful with our budget, for Cancer is very expensive. Tabitha, told me about the weekend special, so I could safe money and still get the quality Bed Frame and Box spring:) She’s a Keeper!♥️😀

Robert was very friendly and not high pressure, would recommend working with him if you are furniture shopping!

Chad was amazing and very helpful. Made the process super easy.

James Buck was very helpful and patient while showing me just about every couch in the store.

Great experience at the Gateway Mall location with sales associate Sharon. She was very knowledgeable and gave me plenty of time to make a decision without being pushy. I bought a wonderful recliner that I’m very happy with!

Had a pleasant, seamless experience. There was no pressure to buy or over selling of the furniture we purchased. We buy from here often and am always happy. This trip was no different.

Amazing service. Robert and Eric worked with us to get exactly what we wanted at a great price. Will definitely be making all future purchases here. Did my research and ended up at the Ashley Home Store at gateway. Quality furniture at unbeatable prices.

Rick was great and went above and beyond to help us. He was not pushy whatsoever which I appreciate. He showed us all options when buying our kitchen table set. He also recommended some rugs which we went back bought a week later , he was there as well and helped us with that purchase. We always go to Ashley’s for our furniture needs. Thanks Rick!

Chad was a great sales person that helped me get the chair i have been wanting and Lucas helped get me a great deal. Will be back to Ashley's.

Today was my 2nd time purchasing for my new home. Today I bought a dining room set. Again no pressure, just superb customer service. Robert helped me today. I really enjoyed chatting with Robert while he helped me pick out my new dining table. If only you could get the kind of customer service I received everywhere you go. Life would be so much easier. I am very excited to receive the dining set and I am looking forward to the next time I need to make another purchase for my home. It will definitely be ashley’s. Thank you again. Deborah Wise

The sales man Robert was very helpful. I'm only giving a 4 star rating because of customer service. I was told to call and confirm my order 2 days prior to delivery by Robert which would have made that a Tuesday. I ended up getting a text asking me to confirm on that Monday. So I did. As well as Tuesday and Wednesday. When I called Wednesday I was told my order had never been confirmed and got dropped. It would not be delivered for a whole other week. I was not happy with this information considering I did exactly as I was supposed to. After becoming very very upset I was contacted by a manager in customer service who was able to get my couch delivered on the original expected date which made me very happy. The delivery was quick and the gentlemen were very professional. Unfortunately they did not give me an opportunity to fully check out the furniture before they left. The seemed rushed asked for a signature and was in and out of my house in less then 25 minutes. After they left I found a odd popping noise coming from the frame. It's very annoying to sit on that area and hear that noise. Again I called customer service before the 3 day mark and have yet to get a hold of anyone. I love the sectional other than the noise. I'll continue to try to get ahold of someone. I feel I'm being very generous with the 4 star rating. Especially since Robert told me over and over again how great the frame work is on Ashley furniture is.

Nice sales representative. Pretty good selection. Can't pick up furniture since it comes from Portland which means you have to pay more.

Great friendly customer service! Would definitely recommend checking these guys out if you are in the market for new furniture!

Had a wonderful experience. We purchased a lift chair and adjustable bed for my dad. He absolutely loves the chair and we are anxiously awaiting delivery of the bed. The best part of the whole experience was the sales associate Tiera. Small in stature but really big with customer service. We will definitely go see Tiera for any upcoming furniture needs.

Gave me a date for delivery...sorry can’t deliver it’s on back order. Set the new date a month out. Four days prior to that, sorry it’s on back order. Set a new date another month out. 2 days prior to delivery, sorry it’s on back order. Now they just rescheduled delivery for two months out. That will be a total of 4 months from the date of purchase. I guess we will see what happens. I would cancel it but I have an entire bedroom set already here and their return policy states once it arrives it is YOURS no exceptions. Also, only half of my ergo tempurpedic base arrived. If anybody is thinking about starting a furniture company the competition is not very high. Thought the service and organization would be a little better, especially for someone who just spent $10,000 in their store. Very disappointed. I will never go again nor will I recommend this entire company to anybody. Only piece of advice is, get your entire order delivered at once just in case they throw you around you have the option to back out.

Tiera was incredible! She listened to what we said, never pushed, and in the end got the best deal for us. We cannot wait to receive our sectional and definitely plan on buying other furniture in the future... but only as long as Tiera sells it to us 😉

Was absolutely fantastic, a sales person by the name of tabitha was a big help! Got myself a new temperpedic mattress and I’m more than excited for when it arrives! Tabitha was great too, she didn’t try to push me into a purchase and allowed me to find a mattress I liked, on top of that she was able to answer all my questions too!

Great selection and awesome sale prices. I received info about the sales when I walked in and then was left to shop without being "harassed". Once I had questions, I had immediate, helpful service.

Beautiful furniture and great service. Tabitha went above and beyond to assist us on our visit. We have been to this location numerous times , this was the first time it was difficult to maneuver my mother's wheelchair. Tabitha had rearrange and move furniture for us to get through and see what we came for.

Hi!! I absolutely love the store and layout!! Tiera is so knowledge and super friendly!! She is just so outgoing and helpful!! I purchased a fireplace insert and a coffee table and two end tables!! I am always happy with my purchase!! Thanks Tiera and Ashley Furniture!! We love you!!

Got a sofa

My wife and I had an outstanding experience with the sales rep Zack. He answered all of our questions with the utmost knowledge and understanding of the product that we were purchasing. I highly recommend this store if you are in the market for great service an excellent furniture.

Very very frustrated. I ordered a couch this weekend from the Springfield Oregon location, I requested it to be delivered on the 17th when we could have someone at the house. I got a call that said we will call you again soon so you can confirm your delivery. So I waited. I got another call the next day saying you never confirmed so we won’t deliver for another 4 days. So now I’ve paid 180$ for horrible delivery service.. having to try to reschedule being home and moving our current couch, and I waited on hold to even be talked to for 15 minutes. The only thing that was any good was the two people I’ve interacted with were nice. Other than that I don’t think I could recommend Ashley’s furniture. A big waste of 180$ just to be frustrated. And it was not an option to not pay and not have it delivered. Very very frustrated/disappointed.

I had a great experience with the staff at this store, but delivery was a nightmare. Instead of buying online, I wanted to support a “local business”, so I came in and placed my order. The only delivery option was premium delivery, so I paid for that and was told to expect my new sofa in about a week. I made sure to tell the woman I spoke with that I was in an upstairs apartment and that the sofa would need to be slid like at an angle over the stairs to the balcony because of the layout of my walkway. Mind you, the sofa I ordered was 96” and I’ve successfully had a 108” sectional delivered to this apartment before. Well, two delivery men arrive and they start measuring and telling me they’re not going to deliver the couch because they can’t. I try and tell them how I had my sectional delivered and how I told the staff at the local store this couch would need to be delivered. The delivery guy tells me not to tell him how to do his job, he’s not going to deliver my sofa. After a long talk with corporate who says they’ll tell the men to deliver if I sign a damage waiver and a million different excuses from the delivery men as to why they can’t deliver my sofa, I ask to have the couch just left outside and I’ll get it up myself. The delivery men drive away with my sofa and corporate has to call and have them bring it back half an hour later. They drop it off and leave it on the sidewalk after dragging the only end of the couch not protected by cardboard across the pavement. I, a 120lb woman, and two maintenance men from my apartment got the couch inside in like 15 minutes. It’s ridiculous that these delivery people said they couldn’t do it and refused my assistance because “I’m a woman and women aren’t strong.” (Yes, he seriously said that lol) I get I don’t look super strong and men are generally stronger but the couch was only 180lbs and that is totally not ok to say. Corporate said it was a cultural thing when I told them how sexist the delivery men were lol. Anyway, I’m being refunded the delivery fee which is great, but I never should have had to experience this in the first place. I suggest this store not use this delivery team/company in the future.

Tiera was amazing, she spent 2 days helping me find the perfect pieces to add to my livingroom and getting us the best price absolutely available. The store is stocked with tons of great furniture and employees are very upbeat and helpful. It was a great experience. Amazing sales and management staff. I could not be happier...

My husband and I went in thinking that we knew which couch we wanted. It ended up not being the quality that we were looking for so we looked at other ones. Chad was very tentative to any questions that we had and made sure to work with us on what we were looking for. We ended up with a better quality couch than we went in for, and a price we could afford! We would suggest Ashley Furniture to friends and family.

Samuel was friendly and helpful and made shopping at Ashley Homestore very easy and fun. For only being employed there for 1 month he was knowledgeable about the couches and mattress that I was looking to buy. Lucas was also very knowledgeable and helpful in this buying experience. I would highly recommend shopping at Ashley Homestore.

Chad was amazing in helping us find a couch that fit our needs! I would definitely recommend him when your ready to buy! Thanks Chad! We appreciate all your help!

We were looking for a reclining loveseat and couch and found just the right set. Rob Kay was helping us, he answered all our questions and gave us a quote. I warned Rob that Steven won't make a purchase today, he always sleeps on large purchases. Rob asked Steve what it would take to make a purchase today and Steve told him a price, Rob took it to the manager and the manager agreed! The price was so good that Steve agreed to buy it today! This doesn't happen, he procrastinates everything! Thanks Rob, Ryan and Ashley's!!

Zach was very helpful and informative. Very pleasant young man.

James was awesome! He helped us find exactly what we were looking for and at a great deal!!! First time customer and now a lifetime customer

Great customer service and knowledgeable sales associates, BUT, the quality of the products received have been subpar. Returned the first item due to damage and received the replacement in WORSE CONDITION! Would of been better off not requesting a replacement

Supee helpful and patient.

Robert did a great job helping us pic out our couch and my wife and I definitely recommend going to home at the Eugene location

Robert was very helpful. Helped us pick out the perfect sofa and love seat. Our experience was very relaxed and enjoyable. If you need anything for your home I would definitely recommend you go to Ashley and ask for Robert!

Nice salesperson she was very eager to help

Eric was extremely helpful and friendly.

I was not impressed with their customer service! Truly a displeasure I will take my money and buissness elsewhere

Zack is the man!

Robb knew exactly where potential items I might like were located on the floor. He's friendly without being pushy and gave me all the time I needed to make my decision. And he figured out the best deal for me. I'm really happy with the service!

I needed a lamp and this place had quite a few. I was a little bummed out that this Ashley furniture store doesn't actually have all the items in stock on location. They ship what you buy to your home.

Robert did a fantastic job of assisting with my purchase. He made helpful suggestions and was a real pro. Very enjoyable experience.

Great customer service, very friendly staff. I did not feel pressured at all and all of my questions were answered thoroughly.

Robb with two B's was amazing! Was quick to gives us answers, but also gave us our space to allow us to make our decisions. Not pushy, but very responsive and on the money! I will always ask if he is working!

Awesome customer service, went the extra mile, over and over again. Definitely could not say enough.

Andrew Roe was our sales associate at the Springfield store. He was awesome and never felt pressured

Worse experience getting something replaced. Left us less quality products after replacing than what we originally purchased. Will never shop there again.

Tiera was great. I'd recommend this location to all my friends.

Great experience! My salesman, Robert, was very personable and knowledgeable. I’ll be back!

Tiera was excellent in showing customer service to us today !

Tiera was awesome while we decided between several different couches.

Great service. Very personable , likable sales rep. (Andrew)

The people were so helpful and never did I feel pressured to buy things. Thank you to Tabitha and the store manager. I've had a lot of stress selling and buying a new home and these two people made me feel at home no stress at all. Thank you very much and I'll be back to get more accessories

Un pressured experience. Quality of furniture and displays. Helpful sales man, Robert. We are looking forward to seeing new furniture in our living room. Thanks

It took 1 month to get my complete furniture set and 4 different delivery dates. They gave me a $200 gift card to compensate my trouble and told us we can buy clearance but when we went there they said we couldn’t buy clearance and not only that it’s been two weeks and still nothing they lie a lot and there delivery system sucks

Best furniture store in town. Great prices helpful employees. All around great experience. Just adding to my previous review........ Dear Ashley's it is not a good idea to hang up on people who are trying to make a payment or check a status of something. I have spend 2 hours 4 phone calls and still have no answers.... Your in store is great your phone service sucks.

Really took the time to let us check out all of our options. Low pressure. High service. Great experience. Andrew was awesome.

Bf and I stopped in just to look at and price dining sets but we walked out having purchased one. Zack is funny and helpful. He made suggestions based on our needs. It was a complete zero pressure situation. I would even say best sales situation I have ever been in. Definitely will be returning for other furniture purchases

YOU HAVE SOME GEMS IN YOUR GATEWAY MALL LOCATION: Tabitha, Ryan, and Naomi!!! First off we walked in the door to TABITHA. told her what we wanted and she took us right to us. shes like I know what you want and sure enough it's the couch we purchased. despite dragging everyone around the store to make sure I was gor sure getting the couch I wanted.. SHE knew her stuff. Knew where everything was, what comes in what colors if any others at all, different styles, helped with configuration. She was well informed about the ashley card and every single question we had about financing she had an answer for. Bless Naomi and Ryan for staying late and super HUGE shout out to RYAN for saving us additional money in basically every aspect. I'm so excited for my new couch. I got off late and they stayed open to help me make my purchase. I HATE staying past close.... we were open all day. not these three. they were thrilled to be there helping me find a couch, helping that couch be as inexpensive as possible and ultimately make a sale. GEMS. those are the type of people that keep the company going and customers coming back. BIG THANK YOU cant wait for my delivery ♡

Customer service is terrible, once they've got your money they don't care anymore. Their return policy is confusing at best. They told me in the store that their physical location is a completely different company from the website, which says they have a 30 day return window if you aren't satisfied. Digging further on their website, the Homestore policy is supposed to be that you have 3 days to request a return or exchange and it needs be scheduled within 7 days of furniture delivery. However in the store they told me "once it's delivered, it's yours". The new dressers and nightstands we purchased had horrible off-gassing, it took about a month for them to not make my bedroom smell strongly of formaldehyde and I don't know even know what other harsh chemicals. You will get the run-around and be on hold if you try to speak with anyone who can help you. I just tried to get information on the phone about the part of my order that was set to arrive last week (over a month after the original order was placed) and spent 20 minutes on hold, was told they couldn't look up information on when refunds are issued, was told they would transfer the call to the Homestore I ordered at (there is no way to call the store directly yourself), and then the call was disconnected. I will never shop here again.

James Buck did an excellent job selling us our Furniture and was super patient with us

T was awesome, as always!!!

Sharon Plus no was very helpful and very considerate. She made our time at Asley very pleasant.

Knowledgeable, friendly and helpful.

Great experience and awesome service!

I needed to buy basics for a new apartment. Teria was amazing to work with. She made a sad task fun and gave me hope for the future. I will recommend her to everyone.

We had such a great experience at Ashley’s Furniture. I went in having no clue what I was looking for just looking for ideas. Zach was helping me out, he wasn’t pushy gave me space but also answered all my questions. I found a sectional I loved but needed to go home and measure. I slept on it and ended up going in the next day to purchase the sectional! It was a fast easy process and I was in and out in less than a half hour which is nice when you have a toddler ! Zach was awesome and we will look for him next time we are looking for furniture!

Zach greeted me with a friendly smile and we had some fun conversation. He kindly answered all my questions as we walked through the store. All the staff were friendly and helpful. When I made my purchase it was quick and he went through all the information in detail. Great experience!

Andrew was extremely helpful when helping pick out the right couch. He listened to all my concerns and what exactly I was looking for. We were able to find exactly the couch and get a great deal! Would definitely go back.

Tiera was super helpful. Didnt pressure us at all and communicated with us via text to help answer our questions.

The store matched their online price, but claimed they could only do so if we purchased a warranty. We came very close to just leaving and ordering the furniture set online. Fortunately for them, we have small children and the warranty was cheap enough to where we opted for it. Check out took a little too long. They said they were having software issues with their payment system.

Sharon was the bomb dot com. Five stars for Sharon ⭐️⭐️⭐️⭐️⭐️

Nice layout - variety without being overly cluttered. Helpful, knowledgeable, attentive sales staff - we were welcomed and introduced within the first 10 minutes of browsing; was left alone to browse per our preference

Great selection of living room ensembles. Sharon, our salesperson checked every detail on my purchase. She was patient and knowledgeable. She greeted.me when I arrived and let me take my time, I will go back to have Sharon assist me again.

Andrew was very helpful all the way around . Had a wonderful time picking out furniture . Will be back for a visit again soon . Thank you !

Tiera helped me find the perfect sofa for my house!

Sharon Plisko was great to work with while I was furnishing my Master Bedroom & Living Room. I would recommend asking for Sharon should you happen to be shopping for furniture at Ashley's @ Gateway Mall.

Zack G was very knowledgeable and extremely helpful!! He made shopping at Ashley's very pleasurable and we will be back. Thank you!!!

Zack was awesome. He made the process super easy. We will be coming to him for all of our home furniture purchases.

Zack was very helpful with finding the right bed and bedroom furniture. He wasn’t pushy and didn’t hover but was close by when we had questions. He made this shopping experience very nice and I appreciated all of his hard work and help!

The lady who helped us find the perfect bed was awesome! super charismatic, and informative. We Super impressed and will definitely come back in the future.

Chad was a very knowledgeable, honest, and straightforward salesperson. He helped us get the price that we wanted and helped us through the process. I would most definitely recommend visiting Ashley Home Furniture for what you need and asking for Chad specifically!

I am so disappointed with receiving the kitchen table I ordered. I had a great experience in store with the sales rep. I ordered a couch and a table, paid for in full. My couch was delivered 4 days later no problem but the table was another situation. The delivery date was two weeks out. I was a little sad as I have just purchased my first home and wanted to get it furnished. My delivery date was yesterday and the gentlemen tried to leave me a table with no legs. When my father in law asked then to look for the table legs in their truck they said, it was against policy. I could take it as is or send it back. Absolutely no compassion for the fact I was hosting a dinner patty that evening and was depending on that table. After talking to customer service, my sales rep and the store manager twice I find out I cannot get rescheduled for delivery until the end of November. After Thanksgiving where I had planned to host another dinner party. Then I asked to get my money back in which I was told I have to wait 72 hours for the truck to unload and check in the table, then an additional 2-3 days to get my money back on my debit card. I’m so disappointed and do not recommend dealing with this store if you want your items in a timely manner. Cheap prices for cheap service.

Knew the inventory, helped with pricing by cross referencing the web on onsite pricing. Informative and helpful but not pushy. I will be calling her and working with her again.

We had a great experience at Ashley Furniture tonight. Chad was very helpful but also allowed us to roam around and look on our own. Whenever we had a question he was always close by to ask. Great service and very knowledgeable about the furniture and the process.

Great customer service and selection. Would highly recommend anyone to go to Ashley’s and look for their home decor. I personally worked with Chad and Tabitha, both amazing people and would encourage anyone to go and speak with them directly.

Me and My husband work with Rob Kay. He goes out of his way to help us and always gives us the best deals and sales on furniture. I will always go back here and Rob is my furniture guy for as long as he is in the business!!! I would give 6 stars if I could ⭐⭐⭐⭐⭐⭐ THERE lol

I was helped by a woman named Sharon Plisko who was very helpful and kind and speedy. I was pleased with my purchase and the help from her and a gentleman Manager who's name I cant recall and look forward to doing more business there in the future.

It was really clean and nice show room

Good selection of furniture and great help from our sales rep, Andrew.

Got an amazing deal on everything we needed and I am very happy with the service!

Sharon was the best! Thank you for being so helpful and making our shopping experience so fun! We will definitely be back!

Great experience. Fiancé and I walked in to look around and ended up leaving after purchasing a new dining table and sofa. An associate named Chad helped us out and gave great tips and info on our new furniture. Sales experience was easy going and not pushy at all.

Don't buy here. Return policy is terrible. Bought a coffee table set that was damaged in shipping. Got it a week later. That was fine. Didn't realize the whole thing was plastic. Wanted to exchange for better quality and pay the difference. No returns once delivered to the house. Nobody told us that. Gonna donate and by elsewhere. Never shop there again.

Sharon was great to work with. Very helpful, friendly and informative. No high pressure. There is a huge selection of sectional sofas at every price point. We found one that we liked that was within our budget. Very easy to work with. I would shop again at Ashley the next time I need furniture. 😊👍🏼

Sales consultant was very knowledgeable, relatable and helpful. Overall excellent experience!

Salesperson Zach was very knowledgeable and helpful and got us a good deal on the couch we wanted.

Very friendly here, cracked jokes, browsed without pressure.

Zach was great and helped us find what we needed with ease

I would give 0 stars if I could. I bought a couch in store and have had the worst experience with delivery. I was rescheduled for delivery 4 times and I don't have my couch a month after I bought it. Had I been told delivery would take 4 weeks I wouldn't be mad, but I was scheduled for delivery a week after I paid for the couch. I paid for the couch for cash in full, but Ashley's did not live up to their end of the agreement by delivering the product as promised within the time frame they specified. I wish I had gone to another store to buy furniture and avoided Ashley's. I loved the look and feel of the couch, but getting what I paid for has been horrible.

Tiera was absolutely amazing! I would definitely choose to work with her again. She was extremely patient with us. We came back about three different times, changing our minds and then rechanging our minds a few more times. She rolled with the punches and was super understanding. She also isn’t like a typical sales person. She knew when to help us and show other option and when to let us roam on our own. Not pushy at all and saved us SOOOO MUCH money!!! I would definitely recommend her when going in to buy furniture. I actually really enjoyed my time there and we had entertaining small talk, which made the experience very pleasant when buying furniture can be a bit stressful. Thanks for all the help Tiera!!

James was awesome! Thank you for your patience and professionalism!

Sharon was absolutely fantastic, no high pressure sales at all. Calm, personable, and understanding of what the buyer wants/needs. She did not try and sell us the most expensive thing in the store and focused on what we wanted. If you go to Ashley’s make sure you ask for Sharon. She is the bee’s knees and the Cat’s pajamas.

We came in with originally not having any furniture for our new home and left with not only a full home but met an amazing person named Tiera. She was so kind and her personality shined when you talk to her. She listened to exactly what we wanted it all happen. If you ever need anything ask for her, you won’t regret it!

Zach was our salesman and what I appreciate most, beyond his candor and knowledge, is his no pressure presence. He stood close enough to answer questions but he didn't hover, allowing us to take our time and decide. We would come back and shop with Zach as our salesman anytime. Unreservedly recommending this store and salesman.

Chad was wonderful he met us at the door and assisted us through out our visit. He wasn't pushy in anyway, he was very knowledgeable and showed us only what we were looking for. I have to also point out that I am a shopper, I will go to every store before I buy anything. We actually bought a recliner from Chad without going anywhere else. Thank you Chad.

Sharon was a huge help during the couch buying process.

My sales associate Chad Turner was great, not pushy just very knowledgeable. I did not know I needed help, but I'm glad he was there. I got the perfect chair thanks to his help.

We went to Ashley HomeStore on a whim and it turned out to be the best day ever. We were greeted at the door and were pointed in the direction of what furniture we were interested in. The amazing sales associate, Zack, helped us throughout the day. We didn't feel pressured to buy anything right away and were walked though the whole process of purchasing if we decided to do so. Zack was truly a God-send when it came to explaining the functionality of each piece of furniture and all the different possibilities of orienting the furniture in our new home. I highly reccomend just stopping in, even if you're not sure if you're going to purchase anything. We ended up purchasing three couches. Don't forget to ask for Zack, he is the absolute best, and has a great beard.

Tiera did such a wonderful job helping us make our house a home. She was patient with us as we explored the store and found the right pieces to meet our design needs. She was thorough and detailed in her description of various furniture pieces we were interested in. She was flexible when we realized the pieces we loved would not fit in our space and helped us find ones that would. She was cognisant of our budget and helped us find ways to save on the pieces we loved. She kindly came in on her day off to ensure we were able to get all the pieces we needed. Tiera is an asset to her store and the Ashley furniture organization. We definitely plan on seeking her guidance in the future on any home furnishings we may need.

The worst experience I ever!!!!!! Took almost 3 months to get items. Had to call and go into store more than 10 different times. Issues did not get solved. Missed work 3 times to wait for a delivery that never showed up. Seriously it’s hard to believe this is allowed for them to do to people. Never ever ever go here you will regret it if you do. Can not express enough on how poor of customer service they have nobody can answer anything just send you to the next person until u are back in the store again

Sales people obvi work on commission but I got a really decent deal on a clearance table

Tiera was the best salesperson - patient and knowledgeable each of the 3 times I visited before the final purchase. She made the process painless. I left knowing I got a good deal, quick delivery, and quality furniture. I definitely felt listened to and respected rather than high-pressured selling. Thank you for everything, Tiera! I'll definitely be back.

Chad made our shopping experience a pleasure! He is an exceptional person; one who truly cares about his customers!

Very friendly and help. Rob Kay really cares about the customer. He was very knowledge and caring!!

Zach was great, very knowledgeable and very personable. Despite the technical difficulties that the iPad caused, he still made my experience superb. 10/10. Will return again.

Very great experience. Very helpful and great customer service. Will definately recommend. Thanks a lot to Tiera and Andrea and the whole Ashley's Furniture team.

Liked my purchase until I was told there was a $100 delivery fee because all the merchandise was coming out of state. So I said I would pick it up at the store, they said no the furniture is delivered straight to your home. Made me mad that I didn't have the option to pick it up myself. If I could have found that piece of furniture anywhere else I would have left the store. Watch out for that fee!

I ordered multiple items that took over a month to arrive. Upon arrival I found multiple damages and flaws to a multiple items. I than schedule for a repair person to come and repair the earliest the guy could show up was Aug 17th.. That a month later from the time I called. After over a hr of the repair man attempting to fix the issues he ordered a new top for my living room table and a new kitchen table. Well got the kitchen table 2 weeks ago but still waiting on the top. It has been well over a month since the top was ordered. The repair guy said it would be about 2 weeks. I I found out today my top will not ship until oct 14th There has been no attempt from Ashley's home store to resolve this issue. I would not recommend this company. Just a fyi all there stuff is very poorly made from China. If I could return all my furniture I would.

Excellent selection and great products! However, our customer service was unbelievably great! Tiera helped us through the entire store and was full of information on every product. Helped us pick out a mattress with a headboard and ensured we were completely satisfied. The only place we are going to be picking out furniture from here on out!

Tiera did such a great job taking care of our furniture needs. Highly recommend her and Ashley furniture to get your needs met.

Great selection and service. Was taken care of throughout the whole process.

Sam was great and went above and beyond to take care of us.

Excellent service. Tiera was very knowledgeable and friendly..got us some great deals!! We definitely plan to go back for any more furniture needs!

Great service! Awesome prices!

Friendly service and wasn't pushy.

I visited the store three times before completing my transaction and worked with Zack, who was terrific. He completely understood what I was going for and presented various ideas. When it came time to get down to business and make the various purchases, Zack and his manager were both accommodating and everything came through as expected.

Priced to high...

Zack gehrke was amazing staff was awesome my only issue is there was no shipping on clearance even though we purchased another bedroom set as well at full price

Tiera was seriously awesome. She helped us for several hours and was super fun and honest with us. She made our experience great!

I went into the Ashley HomeStore in Springfield Oregon to purchase a mattress set. The employee Chad that helped me was amazing he thoroughly explained everything about the difference between the ones I was looking at. I ended up purchasing one. My experience with him and the others that helped me was worth every minute. I’m definitely going back for more purchases in the future. Thank you so much Chad for a wonderful time.

Salesman was great, not pushy, he was really great, I would recommend him to anyone.

Sam was super friendly and helped me find something perfect that fit my price range perfectly! 10/10 will recommend to friends and family:)

Zach was very helpful.

The staff were very nice and super helpful and made me feel as much like home as possible!!! They didn't follow me around hovering and making me nervous by trying to push an unwanted sale on me! They came around to check on us, and told us to make ourselves completely comfortable there while shopping and to feel free to move the throw pillows aside and test the furniture out in the same manner we'd be planning on using it at home. Since I'm buying it for company only to to sit on, and for me to be able to lay down, without going to bed, and stretch out my back, laying on it was the only way to test it as I would be using it at home! So I did just as they said, and layed and sat on each sofa that I liked!!! They came along behind us, said not to worry about putting the throw cushions back neatly afterwards, they would take care of that, just leave them where I'd moved them too. I did just as they had offered and they did just as they had said, still not hovering or making me feel nervous or trying to make a "hard sale" on ANYTHING!!! They stayed at a comfortable distance, yet close enough, in case we had any questions, they were right there to answer them. They also went behind and neatly relaid the throw pillows and blankets I had moved in order to lay down and properly test the sofa for the use I inteneded it for. I settled on a sofa, rug and coffee table, the salesman James #2, wrote up the order form with the vin numbers and all the needed information for me, so I can send it off to be approved and ordered. Once approved and ordered, I won't even need to go back to the store as it will be delivered directly to my home!!! I was thoroughly satisfied with the service, politeness, professionalism, and customer service I recieved from Ashley's HomeStore, and James #2 to be precise!!! I highly recommend Ashley Home Store for furniture and salesman James #2. Thank you James #2 for your excellent customer service and making me feel so comfortable in an otherwise very uncomfortable situation for me!!! Your the BEST!!!

I recently purchased a couch at the Springfield location and had an excellent experience. Sharon was helpful and made the process easy. The couch arrived quickly, the delivery guys were great (they set it all up for me too) and I am loving my purchase!

It was a nice easy shopping day, no high pressure. Sharon was very helpful and let me look and just checked in every once in awhile.

Sharon helped me right away showing me the desk I was looking for. We will be coming back for other household needs again Thank you Sharon!

Very good customer service

Sam has been very helpful both times we’ve been in to the store. I’m anxious for my furniture to arrive!

Zack was helpful and patient. We appreciated his knowledge and not-pushy salesmanship. Thanks Zack!

Really personable sales staff and also great delivery personnel. Everyone we talked to really cared about our needs and experience with Ashley's.

Tiera was amazing!!!!!!

Always great people

TIERA WAS AWESOME! GREAT EXPERIENCE!

It's been a great experience! Chad was helpful and patient.

Went in just to look. Walked out having purchased a few items. No pressure sales, just a well enforced employee and good deals. Erick was great.

Tiera was amazing!

Tiera was great with our recent purchase. We will definitely be back to see her!

Zach was super helpful, upbeat and helped me find the right dining room server without pressure.

Great service, quick process! Sharon was so helpful and efficient. We left with a beautiful couch on the way! Thank you!

Zach was very helpful and informative. Was not pushy in any way. Gave us the space to look and was there when we had questions.

Very fast/easy sale. No pushy salespeople, which was very nice!

We walked in not knowing exactly what we wanted for our new place. Zack was very friendly, funny, and helpful. He explained all of the deals going on, and we walked away with a great price on a cute chair. We will most certainly be coming back to finish furnishing our place. Thanks again, Zack!

Amazing customer service from sales room to delivery. I will be a return customer.

Horrible customer service. Tried to deliver used furniture. When I went in to schedule a new delivery they told me that because of inventory control problems they couldn't but the manager Ryan would personally call me by noon the next day...He didn't and now I don't have furniture for almost 3 more weeks.

Tiera was a godsend and made my experience amazing. Thanks girl

Training needed especially customer service

Tiera is the best!!! Love this store!

Lots if options and reasonable ship times so far.

UPDATE: JUNE 8, 2019(raised them to 3 stars, from negative stars. Customer service dept saved their butts) **Let's be clear, no one knows what's going on between the stores, the warehouse and the customer service dept. on the phone @ this company. It's a hot mess (internal communication, not their strong suit.)** But, thanks to the kindness of an amazing cust serv agent i got my furniture today and i got ALL OF IT. I know this is an amazing blessing and not the story for everyone. AND, NO. . .the mgr. from the Springfield store never called like he said he would, but the office mgr. did call me after everything was delivered today, to check in. So over all, not an ideal experience. An inconsistent one at best. But in the end my furniture was only 1 day later than it should have been, if their communication game had been on point and they had taken responsibility in the store and been able to say to me it'll just be one day, this would have been such a much more positive experience. --------------------------------------------------- FIRST REVIEW: I was so very excited to buy new furniture for the first time. Sharon Plisko assisted me in several pieces, as this was all new to me. I was very specific about needing the furniture delivered ASAP. I thought that nearly 2 weeks was a bit much but agreed to delivery of all items but one which was on back order. They were supposed to call me on June 5th to schedule delivery of my items. I went by this store on June 6th to ask why I hadn't heard from them about my delivery. They produced a copy of my agreement with a delivery date of June 27th chosen, of course having absolutely NO FURNITURE in my new home I would not have agreed to this delivery date because it it nearly 6 weeks after buying my items. When going through my paperwork at home, I see that this was done by the salesperson without my knowledge and stapled to a receipt I actually signed. The paper where the delivery date actually appears was folded up and tucked in with other papers, I never saw it she handed it to me at the end after I signed everything, this is evidenced by the fact that my signature is not on this piece of paper so I did not review it. The salesperson who helped me claimed to not remember me, which is the first time THAT has ever happened, me and my crew are unforgettable . . . and of course, I got the please don't yell at me, I am trying to help you from some guy who promised to call me. Ridiculous treatment of a customer who just started a 2 year relationship with you. If I could give less stars I would.

Sharon helped us out as soon as we walked into the door. Within minutes we found a couch we wanted and Sharon had us on our way. She even saved us some money! Great experience. Thank you Sharon!

Excellent Customer Service, great quality of home furnishings. The people that are in sales are kind, caring, and also excellent in sales. My family and I recently purchased a comfortable recliner and it's very comfortable. We got two fully furnished bedrooms sets that change the whole atmosphere of the house. I highly recommend this place if you are in need of housing furniture. They have an excellent selection of dining, bedroom, living room, children decor and much more. Let your friends know as well. The prices are priceless and unbeatable. - Lon

Horrible customer servce. Bought a bed set 2 weeks ago and still waiting on them to deliver it. Actually, we’re still waiting on them to call us and set up a delivery time since the ONLY delivery truck they apparently have for my area broke down. Every time Ive called Ive spent no less then 10 mins and twice waiting so long they actually disconnected me. So back to my point, HORRIBLE customer service amd Im still sleepimg on the ground thanks to their lack of innovation and problem solving. Hey big boss man/woman, rent a uhaul for all this areas deliveries, get it done, make your customers happy, dont make them sleep on the floor while they’re merch sits in your warehouse waiting on one truck

I made an online purchase and paid for the premium delivery and assembly. The handlers dropped the dresser on the concrete breaking 3 of the drawers and scratching it to all hell. They said they could not exchange for a new one but that a technician had to come out and “repair” it. They also gouged the headboard. The ups shipment of the nightstands had one that had a 8” scratch down the side, which they are replacing. The icing on the cake is that they did not deliver all of the parts needed for the bed and when I called they said they would need to ship them. We have been without a functional bed for 7 days now. They keep assuring me the parts have shipped but have not offered a tracking number. My husband, daughter and I have been sleeping on an air mattress and pull out bed for 7 full nights now. Needless to say, we are tired and cranky. When I asked if anything could be done for the inconvenience I was told no. I asked for a refund on the “premium” delivery charge and I keep getting the runaround. I am likely to call tomorrow and just have them pick all this garbage up and purchase from another retailer. Dead ends and endless calls and no results. Will never ever purchase from Ashley ever again.

I will absolutely NEVER shop at Ashley’s home furniture store again, never have I ever been so unsatisfied of a company in my life. We got a full size bed from here and when it came a month later the matress was too small for the bed I immediately called the costumer service line to let them know, they told me the only option I had was to wait for a tech to come out to the house to see what was going on with the bed the next available appointment wasn't until the following month, when the date had come around the tech was “sick” & they needed to reschedule for even a further time! At this point it was 2 months later from when we first bought the bed I have been calling & calling to get someone to help with the situation we’re dealing with, NOBODY has been cooperative & finally I went into the store to let them know that I want to return the bed with a full refund and the manager again said “ill need to speak to my boss to see what we can do, we probably wont take it back since its been so long” WE put TRUST in THEM in buying a bed from their store THEY gave it to us made WRONG & doesn't want to fix or take it back!!!

My husband and I went to the store, selected our furniture, placed the order, paid in full, and paid for delivery. The delivery was scheduled to be 9 days later, which was perfect because we were having a large family gathering the next weekend. Delivery day comes....no delivery. Somehow the furniture was “lost”. After several calls, we received a new delivery date which happened to be the same day as our family event. We stressed how important it was to us to have the furniture by this day and we were assured it would be an early delivery. Second delivery date comes, we receive a text that it will arrive in about three hours. Then we receive a call that the furniture is, somehow yet again (or perhaps still?), lost. Our large family event commenced without the furniture. We were told we would receive a delivery charge refund, which we did, and we received our third delivery date. By the time we received the furniture, it was five weeks from the purchase date.....a far cry from the nine days we were promised. When we spoke to the sales rep at the store and when we spoke to the customer service folks at the 800-number, we were basically told that having lost furniture is just an unfortunate reality and we were just kind of inconveniencing everyone with our complaints. Beyond the delivery fee, we were never offered any sort of compensation even though it clearly caused us a hardship. We can confidently say that we will NEVER purchase furniture from an Ashley’s Store again, we will shop at the local competitors every time. They can’t possibly be worse.

Ordered a couch over a month ago. Try to figure out where it is, Spend hours on hold still have not seen the couch. No customer service what so ever........ If you wanna buy some furniture and not use it this is the place .you will never receive it.... I would like to give them 0 stars but Google will not let me

We are building a house and were planning to purchase a living room set from the Ashley furniture store in Springfield, Oregon. I enjoyed working with "T" to identify my future set and purchase a love seat to pick up to use now. After several weeks of anticipation, the store called that it was in. I was unavailable to pick it up before 6 so my husband, with the same last name and address, went to pick it up. He had photo ID but refused to allow the manager to photocopy it unless he was provided with Ashley's secure document storage policy. The manager refused to give him a copy of the store procedures. He offered his concealed weapons permit as a substitute, which is legal ID in Oregon. The manager refused to accept the compromise. I phoned and the sales rep, who I texted and was on vacation, also phoned and requested my husband be able to pick it up. Again, the manager refused to cooperate. My husband asked that his purchase be refunded. Which is was, which amazes me. Give him the money but not the loveseat? We will not purchase the loveseat, living room set or anything else from Ashley furniture. The store manager has set a new record in customer service; the worse that I have ever experienced. I should have read the 1 and 2 star reviews carefully before I went to Ashley's. The owners response is especially telling when they thank the dissatisfied customer for the 5 star review, which is less anything but. It shows how little customer satisfaction matters to them. I Their response is classic as they have my information, which is my point. They're lost it?

Felt very welcome and homey. Helped us out and was very patient with how back and forth we were. Excited to try out our new couch!

Tiera was amazing and so knowledgeable. She helped me find the perfect mattress and explained everything along the way. She knows her stuff. Thank you!

Tiera was so helpful with our recent purchase! We were able to find what we wanted quickly as well as get any lingering questions answered right away. Everyone in the store was upbeat and it was really just a great experience all around. Friendly, helpful, and knowledgeable.

Update 3/26 STILL NO FUNCTIONING BED. 4th time a delivery team has been here with the wrong parts. Update 3/19, phone call from Ashley’s marketing line apologizing with no additional information. Still without a functioning bed. Update 3/15, no response from the review email. Had to visit the store we purchased it from and they still weren’t able to help much. They gave us a small amount of money off our final bill but we are still 3 months in without a bed. Still curious to know why the right parts weren’t ordered from the beginning. Update 3/14, still no word from Ashley’s Furniture and still no bed to sleep on! Response sent 03/13 update still no bed to sleep on. Approximately 2 months ago, we decided to purchase an entire bedroom set from Ashley Homestore. $2,000 worth of product. 2 months should've been long enough to properly communicate to your team, gather all the proper parts and effectively provide good customer service and a good product. First: We were set to have a delivery team here Friday March 1st, specifically because we were moving, had the room emplty and took time off work. This was established 2 month prior, BUT only a few days before, we got a phone call notifying us that some of our stuff was back ordered, that is why the delivery needed to be pushed to Monday, March 4th. We were frustrated but grateful we'd eventually have everything here. So we took MORE time off work. Second: The delivery team was 6 hours later from the original time stated. Third: They showed up with everything but a few misses pieces from the bed, so we had to sleep on the floor for the following days. Even though it was communicated to us that we had to wait 3 extra days for delivery to get everything at once. Fourth: 5 days later, the remaining parts to our bed arrived, but guess what; we found out that the original sales person had ordered the wrong siding/slats for the bed frame (why couldn't have this been caught 2 months prior to when we originally ordered the bedroom set..?) So here are, one week later STILL with no functioning bed. The poor delivery team had to give us the bad news when it was most definitively not their fault. Fifth: The estimated time of delivery will be March 29th, a whole month later! We will once again, have to miss work for this. I'm sure there will even more hiccups as we continue this journey. But Ashley Homestore needs to be aware that their team has failed to provide even the smallest amount of decent customer service. Is this how you treat every customer that spends thousands of dollars with your company? We will never purchase here again and of course we would never recommend it.

Tiera was awesome to work with! She made my experience great! She was so helpful to what I needed and was honest with me (which alot of sales people arent). She didnt try to push anything on me and was such a fun person while browsing! I will definitely be going back!

Me and my wife purchase a sofa, love seat and chair from Ashley Furniture in Springfield Oregon on March 3rd 2019. We were told we could pick up the furniture the next weekend because the delivery truck would be there on Thursday. We then got a voicemail on March 4th saying our furniture wouldn't be there. My wife called them back and they said it would be in sometime in April. They couldn't tell us why there was a huge delay or even when it would be in. They then said we could however pay them $200 more to get it sooner. While sounded like a very shady salesman thing to do my wife offered to split it with them. They said no so we canceled the order. Two days after we canceled the order another sales person called back saying they hadn't canceled the order yet and wanted to see if we were still interested. We obviously weren't and just wanted our money back which they said would take 3 to 5 business days to receive. When the got ANOTHER phone call that night asking if we would keep the order if we didn't have to pay the $200. Again the answer was no and just wanted our money back. Then AGAIN THAT NIGHT the sales women sent my wife a text message asking the same thing and wondering why we canceled. She thought we would be excited to know they could get it to us by April 11th. It's now March 11th and we havnt received our refund so I called. I was told that we I'll have it in 7 to 10 business days after March 14th. So we will be waiting almost an entire month for a refund after all of this. I ABSOLUTELY DO NOT recommend any ever buys anything at this extremely shaddy furniture store. To reply to Ashley responding to my review. I was contacted with zero new information. Only that my refund is due to be processed in the future. Thanks for nothing Ashley Furniture.

Great customer service

Tierra is very helpful and tries to do the best for her customers.

UPDATE figured I'd give them a 2nd chance called today looking for a headboard for my guest room got directed to call center who tried to get me in touch with the store multiple times store never cared to answer I guess they really dont want to sell anything here Orginal review - Came in ready to buy on 11/24/18 and we were completely ignored not a single employee even tried to talk to us several even walked around us in the asile as we looked at stuff. Went over to Rifes the next day and paid $2,000 cash for two new reclining sofas and got amazing service. Guess coming in wearing your employers work shirt means they think you don't have money to spend guess we won't come back again.

Super quick and very friendly staff. I cant wait to get my couch!

I don’t like writing reviews, but I really needed to warn others. To anyone considering buying furniture please look around anywhere else. The salesman was nice. Everything else is wrong. Paid well over 100 dollars for delivery, and they have rescheduled my furniture 3 different times now. Sitting in a completely empty house with no bed they suggest to me to get an air mattress. It’s a hard hit on your credit to get approved here just to beg them to cancel your order because they will not deliver anything on time. Ashley’s furniture is often same brand as the things at Big lots.— although Ashley’s is much more expensive. I have called the store so many times and spoke with many different people, but fact of the matter is even after receiving a confirmation email and text message that ALL my furniture would be delivered, they call me the day of delivery to tell me they don’t have my things. I ordered my things well over a month ago. If you are in the market for furniture and actually want what you’re paying for, shop anywhere else.

Purchased a split king Serta with separate adjustable bases. They were delivered by two men who did not speak English. (Legal immigrants of this age are required to know English -- draw your own conclusions.) So we were communicating like cave people, and they indicated pieces were missing from one of the bases. It appears it was a returned item with opened parts bags and dinged up parts. They said (so to speak) they would have parts delivered Sunday or Monday. (Not likely). It's Tuesday and I just got off the phone with them - third conversation. They re-stated that the delivery guys were not supposed to leave the base if it wasn't complete. But since they did, they would need to some honcho somewhere - who works for Ashley - to get directions and approval to find a solution. My "Customer Care Advocate" said she could not have the faulty bed picked up and they only way she could communicate with the Delivery Wizard was via email. She said they do not have a phone number for this person, and were waiting on him to answer the now 4 day old email. She offered that she could resend the email with the words "High Importance" -- I guess because your typical Ashley customer is "Low Importance." Here are the failures as far as I can tell: 1) They re-stocked an incomplete order without inspecting it. 2) They did not inspect the bed before delivering it. 3) They sent delivery guys who can't communicate with the customer. 4) The delivery guys left the bed when they should have taken it back. 5) Once a mistake like this is made, their entire supply chain comes to a halt because 6) only one very special person - who can only be reached by email - does not read his email - and we are not allowed (I asked) to know who he is. UPDATE - day 6: I guess Ashley's uses the term "policy" rather loosely, since they have now ordered the missing parts that I was told could not be ordered -- and they are fine and dandy with having delivered an incomplete and pre-used order. Since they didn't ask me what parts were needed before ordering them, it will be interesting to see what I get -- whenever they come. They are now calling this a "claim," a claim against themselves I guess. Seems like we should be the ones filing a claim. If it is a claim against Serta, seems like Serta should call me. More later . . .

Put your reading glasses on. Our experience started pleasant & the salesman, Ronnie, was great! He really worked as much as possible to find us a table that we liked. We decided on the Moriville Gray Rectangle Extendable Table. We were having our first Christmas with family in our new place and wanted to make sure it was delivered in time. This is when things started falling apart. First delivery two chairs & the table needed to be replaced due to defects.The delivery guys informed me to call Ashley customer care to have the item(s) returned & replaced.Customer care let me know that was wrong but went ahead with the exchanges. This was after we sent pictures of the defects & customer care & agreed that they were indeed defects.The second delivery which was thankfully before Christmas, had a head delivery guy that was rude. He pulled the new chairs off the truck immediately but was skeptical that the table had a defect. He wanted to see the defect first. When he saw the table he said that it wasn't a defect & was part of the style of table.He mentioned that sometimes the customer gets confused when in fact there is no defect. He mentioned that the small pin hole in the table was on the new table as well. We requested to see the new table to see the defect he was talking about we found nothing of the sort. He didn't give us new leaves but said that they would fit the new table fine as they are all the same. He was very wrong. Christmas dinner came & they did not fit at all. So we spent Christmas dinner with awkward gaps in the table where we had the leaves that didn't fit or the same dye lot.After that we went into the store this time instead of calling customer care. Spoke to Ronnie & he spoke to his manager. We were told that their h&s are mostly tied & I would need to deal with customer care over the phone. They did say that they would credit our account the delivery fee. Ok well that's something.After this I get two calls from customer care letting me know that the table is delayed now due to manufacturer. This delayed the delivery almost a month after.When I received the second call delaying it another week, I asked to speak to a manager/supervisor. I had not received my credit yet & felt I was being jerked around at this point.I was told they were busy & they would call me back. Never received a call from a supervisor. I did receive a call from customer care about a week later setting up delivery of the new table. I was floored. I told her I wanted to speak to a manager immediately which there was no one available after sitting on hold. She told me someone would return my phone call that day. Nothing. Next day someone else called to set up delivery not reading the notes I wanted to speak to a manager. Again I was told that a supervisor would be calling me within 24-48 hours (the last lady I spoke with gave me misinformation that I would receive a call so soon). Again absolutely nothing. I went in to speak with the store manager, Jim Leonard, at the Springfield store. He calmed me down a bit & let me know that is was corporate that dropped the ball & it would be fixed. I was given his card & his personal cell phone to call after delivery. If I found the table unsatisfactory or the delivery guys to be rude I was to call his cell phone immediately while they were there. I could at that time send the whole thing back. A breath of fresh air when the delivery guys were nice like the first delivery experience & the table with new leaves were satisfactory. I left a message on Jim's cell phone letting him know the delivery went well. His next steps were to contact his main contact at corporate to work out the best deal to compensate us for the headache. They were supposed to call us directly to speak with us.Crickets after two weeks. Delivery was February 6th & still not even the delivery fee has been credited to my account.Will update this if I ever get anywhere with Ashley. At this point it better be a great deal to not just send the table & chairs back & never buy from them again.Ashley can choose how this review ends.

Tiera was absolutely wonderful, we honestly could not have asked for a better experience! Initially we went on the search for a new couch to better fit our small apartment, aside from helping us find the best couch she also helped us find everything we needed to upgrade our entire living and dining room! She made the entire experience super laid back and fun! So helpful and we did not feel pressured into purchasing things we didn’t need.

Worst shopping experience in my entire life! The big CORPORATE entity is willing to take your money but not deliver the merchandise as promised, and not refund your money as agreed. Willing to hold your funds for 5 weeks, or indeterminately... who knows, if you don't power through to get the credit yourself. Once they acknowledge they are messing with you they still give themselves playtime before contacting your finance company and properly credit your account. Sorry for the sales floor personnel, there sincere work is undermined by the big war machine. Roll them over and take no prisoners! Additional NOTE: Since posting this review I have had three comments from the supposed "Owner" DN. However, this is a disingenuous attempt to cover their actions for a bad review. I tried the link they are saying to respond to, it goes no where. They say they cant find any records of my issues. I called or went there three times....they know who I am, the manager personally gave me his phone number...but they cant find records or transactions for me??? The responses they are posting are a smokescreen. They are committing fraud and theft by deception in their failure to refund my money and their ploys at innocence.

Tiera was fabulous at listening and trying to find exactly what we needed. Fun person to be around. We've been to EVERY furniture store in the area and there are a lot of different (not so fun) sales techniques. Kudos Ashley Furniture, for hiring her!

Excellent customer service!

Not a cheap place but also no super expensive. Seems to have a very nice selection of styles to choose from as well. My favorite thing about this place was the sales staff and in a furniture store that's saying a lot. They didn't follow us around but we're always able to be found to ask questions about specific pieces rather easily. If you're in the area and looking for a whole room set go check them out. They had one set that was crazy good looking and literally was made from the old blue pallets, you know the heavy super solid pallets. Will totally go back with taxes and see if anything just jumps out and screams "shut up and take my money" lol.

I will never shop at this store again poor help poor customer service. I ordered twin beds for my granddaughters on the 18th of December to be delivered on the ninth of January the night before the delivery I was delayed till the 16th. So messed up their communication the delivery people showed up with part delivery. All three the men didn't speak English well enough to understand me. On the sixteenth delayed again till the 24th. Was waiting on the 24th for the delivery called to see when they would be there, and guess what delayed again till the 12th of February. On the 26th I called to cancel the order and have them pick up what they had delivered was to be picked up on the second. Called to find out why they had not called or we are sorry we forgot to call you can't pick it up today. I know this is a long review but I WILL NEVER SHOP AT THAT STORE AGAIN. By the way my granddaughters have been sleeping on the floor.

The plan was to check out beds and prices, then go to other stores to do the same. We walked out having made a purchase after finding the perfect bed for us. Great selection of beds, great prices and a terrific salesman who took time to thoroughly explain everything to us. I can't say enough good things about our experience. Only gave 4 ☆'s because delivery didn't go as smoothly as it could have.

Excellent customer service!

Very helpful and understanding!

Lil T (Tiera) and Lucas were who helped us and they were amazing! Super friendly and upbeat and really spent the time. It was NOT your traditional sales pitches and pressure.

I went into Ashleys to purchase a whole home full of furnishings for a 3 bedroom 2 bathroom around 1500 sq.ft.. I coordinated with a sales person to get my best price while getting final approval from a manager named Jim. I explained to them I did not want to pay till I heard from the title company that we were closing on a certain day. They agreed and I agreed the furniture could not be ordered till I called them with this date. at that time I would come in and pay cash. Paying cash to get best deal. I shopped around with other furniture stores and at the time Ashley was the best price and willing to wait till closing date got close. I am also 2.5 hours south of Springfield location so when the date neared I called/texted to set up a time when I found out the date. We agreed on a time after I signed the closing paperwork with the title company. I showed up 10 minutes early. As I walked around I noticed that I could not find the salesman nor Jim the manager. I asked at the counter for both and was told neither was in today. I explained why I was there and told them well where do I pay the 6k in cash that I had in my pocket. While they looked me up on the computer I texted the sales person to see why we made an appointment for a day he was not going to be working. He responded about 30 minutes later saying I am off today just go see Jim. I told him Jim was not there today. In the mean time the counter person informed me I was not in their computer. I had been working with these two gentleman for about a month now and they did not even enter me into a computer nor all the product my wife and I have chosen. I looked at my wife shrugged my shoulders with disbelief and went out to my car. The best decision I made was looking on my phone for another furniture we have not dealt with and found Rife’s about a mile or so away. We went there and explained what had just happened and the sales person informed me we sell all the same product that Ashley sells. I was shocked when it was the exact same product which made it easy as we had item numbers. We worked out a deal at a better price and two weeks later the house is complete. Do yourself a favor and go straight to Rife’s where they get things done and stick to their word.

Good

I recently purchased some furniture for a makeover we were doing at a local school. The furniture is great and looks amazing in the space. The low rating is for the over promising on helping us with cost. We are a non-profit, and all sorts of promises were made of future discounts and extra things that only his bosses could do. All it would take is a phone call. Well every time I checked to see if he had heard back, it was the same story, "Check back with me next week." Then, when I had no other choice but to buy the furniture because of deadlines, the promises turned to, "We'll refund the discounts to your card, once they are approved." A month later...nothing. I would have bought the furniture without all of the promises, but I am highly disappointed with the wheeling and dealing which turned into NOTHING. Next time, Jim, just tell me you can't do any other discounts so you don't waste my time. Time to take my business and cash somewhere else.

Dee Ann was very helpful and informative and a asset to Ashley's....Thank you from Pete and Angie

My sales person Kim Messick was amazing. We changed what we wanted numerous times. Always smiling never made us feel like it was a problem. Found what we wanted right away. Got approved for our Ashley’s account no problem. Went with 48 months no interest. When we left we were so at ease.

Little T is absolutely amazing and really listens to what you want plus makes sure you're 100% satisfied!! I will tell everyone I know to go buy from Little T ~

Very helpful find the right set for me.

Salespeople were very accommodating and helped us find what we were looking for, and for the best price!! Walked out at forst with no pressure to buy, so we decided to go back and make the purchase!! Happy owners of a beautiful leather reclining sofa and stationary loveseat!!!!

We had a good experience with the sales lady. I am NOT happy about not getting the chair for 2 weeks after we were supposed to. That means a month from the time we ordered it.

Alissa went above and beyond her duty of selling furniture , she was interested in what we wanted not how much she could sell. She was also very knowledgeable about every piece of furniture we looked at. At the end of the sale she was not just our sales person she was also our friend. We will refer her to anyone who is thinking of looking at furniture Thank you Alissa for a job very well done, and I hope you feel better.

Jake with acceptance now and Momma D are absolutely incredible!!! Me and my other half have left multiple times very satisfied!!! We have furnished our home and bedroom with them and i couldnt be more happy .... this most recent time we have been looking for a bed for awhile and just couldnt afford it out of pocket but they took care of us and got us exactly what we wanted for a great price !! I will reccomend anyone to them they deffinantly take care of their customers. Thank you guys for making us so happpppy:)

David did a great job!

This place doesn’t even deserve one star. We bought a couch, dining room table and end table. Waited two weeks for delivery and when they delivered we got half of our couch, our six chairs and they forgot our table and end table. Instead of making things right we have to wait another week for our table and other part of our couch and they will only give us half off our deliver fee. NEVER BUY FROM HERE!!!! UPDATE! We were supposed to have the rest of our furniture on Friday, they messed up again! And then Saturday they said they will deliver it on the 31st and we finally got our table and chairs, and then guess what!!! We still didn’t get the rest of our couch!!!! I AM SO TIRED OF THIS DAMN COMPANY AND HOW THEY HANDLE THINGS!

Bradley from Ashley furniture was fantastic. Not only did did he provide exceptional customer service he went out of his way to make sure my purchase was taking care of. He was so patient and kind.. I will definitely go back and by my furniture from Bradley..