Ashley Store Tigard, OR (Tigard)

Mark helped out getting the best sofa ever! It was my first time visiting Ashley Furniture and I couldn’t be more happier with the purchase! Thank you!

Wonderful experience from start to finish. I will recommend this location to everyone!

I purchased a dining set with 12 chairs from the Tigard Ashley Furniture store. The delivery was delayed by three weeks, and when it finally arrived, the delivery team blamed both the factory and the store for the delay. Unfortunately, 8 out of the 12 chairs had minor damage, and the round table top had significant damage. I refused the table because I expect to receive brand-new, undamaged furniture — not something that looks like it came from Facebook Marketplace. The Tigard store promised to order a new table top, but instead they sent a repaired one. That is completely unacceptable. I later found out this has happened to at least one other customer from the same store. Very disappointed with the experience and the lack of quality control. I would not recommend Ashley Furniture based on this experience

Mark is the man! Really helpful and tried to help us find something we wanted rather than sell us.

I’m so happy with my experience at Ashley Store on Tigard, Oregon. The salesperson Brandon was very friendly, patient, and incredibly helpful. He gave me a huge discount that made such a big difference for my budget. I truly felt valued as a customer. The furniture is beautiful, and the whole process was smooth. Overall, very happy with the service and the deal I received. Highly recommend shopping here!

Brandon was the best and very helpful.

Georgetta was very courtesy and respectful while I browsed. She promptly responded to my questions and was very knowledgeable. She was delightful to work with. Al Fuegy and I are very pleased with our purchases!

Very pleasant shopping experience, Mark made buying my first couch easy and low stress.

Jamal rules!

Mark was fantastic he took excellent care off me I will be back

Overall, we had a great experience buying furniture from this Ashley. Jamal was amazing and helped guide us through the numerous options available until we settled on the pieces we loved. Although we visited multiple times to deliberate, Jamal was patient, ready to answer any questions we posed, and never rushed us to choose. If we are looking for furniture any time in the future, we will definitely return.

We stopped by Ashley Furniture in Tigard last night because the sofa, loveseat, and recliner we had purchased (and already had delivered) unfortunately didn’t fit in our space. We were honestly pretty stressed about the situation and needed to exchange everything. Courtney made the whole process so easy for us. She was incredibly kind, patient, and reassuring from start to finish. She really helped calm us down and walked us through all of our options without making us feel rushed. In the end, we found even more beautiful pieces that fit our home perfectly — and we’re actually happier than before! We’re so grateful for Courtney’s help and positive attitude. She truly turned a stressful situation into a great experience. Thank you, Courtney!

Ardijana was so helpful and kind. She spent so much time with us to pick out the perfect furniture for our new home.

Jamal T. helped us with finding the perfect couch! He was very welcoming and listened to what we were looking for. He showed us the first couch he recommended and we loved it on the spot. He brings 17 years of experience and it shows! Thank you for your help Jamal!

Mark, was so nice and so accommodating. What a great sales person. He was so patient with us despite our wavering.

Sadly I have to update my review because Jamal made a mistake and won’t take ANY accountability! We were able to make the couch fit in our space but Jamal was not clear about the changes he made during the purchasing experience which changed the measurements of the couch completely. He also tried to overcharge us but thankfully my partner caught it before being finalized. he also tried to get us to buy an ottoman despite never being interested in or discussing it. Probably would not have purchased anything had Jamal not been there pressuring us to buy offering discounts etc etc saying today was the only day to purchase with these sales. Terrible tactic and we received the wrong couch. We made it work in our space but Jamal took no accountability for his mistake which is why my review is being updated. Customer service is everything and this experience aggressively positive customer service to the end. It’s clear they want to make the sale and don’t care what happens after

Lina was wonderful! No pressure, she stayed w me and answered my questions. Im very happy with the whole process and product. Thanks Ashley! Rose

Ardijana at Ashley furniture was so nice and helpful, it was my first time buying a mattress and I was kinda scared but she was really approachable and helpful, and helped me pick the right mattress for me. I highly recommend asking for Ardijana at Ashley Furniture.

Adriana was a delight. Listened to our needs and was super helpful. I would highly recommend.

My husband and I have purchased a couple of items from Ashley, but our most recent purchase was today. Cesar at the SW Bonita location was super helpful when we first started looking in October. There was a sofa we were interested in, but we weren't sure just yet. There was absolutely NO pressure, only excellent service. My son and his wife were also looking and made a sofa purchase that day. We were all treated with the same humor and respect for the budgets with which we were working. Cesar arranged for the delivery to my son's house and everything arrived on time and beautifully. Cesar remembered us, got us an excellent value, and we are looking forward to taking delivery in the next several weeks. I highly recommend both the location and Cesar for your furniture needs.

Mari was absolutely terrific and was so incredibly caring and patient with me during my sales experience with her. I love my new blue couch and I credit her for that. She took the time to deeply listen and showed me several different options!! She was dialed into exactly what I was looking for. I showed up the next day and we closed the deal!! So much ease and grace! Thank you for your kindness Mari!!

adrijana was great! extremely helpful and knowledgeable .

Had a great experience. I like how the staff are very kind and don’t pressure you into buying anything. Jamal helped us and I highly recommend him.

Lina was an absolute gem. It felt like a hangout session but also we walked away with a rad new bed

We had such a great experience at Ashley! Jamal was amazing to work with. He really helped us pick the perfect recliner sofa and console, made sure everything matched beautifully, and stayed within our budget. He knows his stuff when it comes to quality and color coordination, and he made the whole process super easy. Financing was quick and smooth, and we were able to get everything with a very low monthly payment and zero down, which made us even happier. We’re so excited about our purchase. Thanks again, Jamal — we really appreciate your help!

Brandon at Ashley Furniture was great! Super quick, efficient, and really friendly. Made everything easy and smooth. Highly recommend asking for him!

I absolutely loved working with Cesar! He was so fun and did not pressure me at all. I found the perfect sectional for me! I can’t wait to get it!!

Mark and Brandon were tremendously helpful. Wide selection of great sofas.

This was an amazing experience for my mom sister and I! We are so happy we got a new couch from here. Service was amazing as well.

Mark at the New Ashley store was incredibly helpful and helped me find the perfect pieces of furniture. Thank YOU!

Jamal was so personable and took great care of us while we were in to look at new couches! The entire team was so kind and the prices are great! We highly recommend!

Brandon from this store is very knowledgeable and super helpful. He supported us choose the right furniture for our house. Will be coming back again for sure.

Great buying experience at Ashley. Professional, friendly , not high pressure. We were able to take one item home day of sale. Good selection

Jamal was excellent every step of the way. Very patient while we made our decision. Will gladly do business with them again

Mark was super helpful, we’d spent the whole day looking for a unicorn and he helped us find it.

Jamal was amazing and so helpful! We found the best sofa and loveseat at an awesome price!

Mark gave us the best experience, providing recommendations while also giving us the space to browse and find the perfect piece! Beautiful showroom with lots of options to choose from! Thank you for the hospitality, Mark!

Georgetta is the best! We are happy with our purchase. Thank you!

Mari was an absolute pleasure to work with. She was so sweet as soon as we entered the door and didn’t pressure us at all. She listened to our needs and assisted us in finding the perfect couch. We would recommend working with her and the Tigard Ashley store for any and all your furniture needs. Thanks so so much, Mari!

Almost 2 hours.........but everyone was amazingly kind and helped out the best they could, thank you Jamal

Jamal was so helpful and kind.

We had a great experience purchasing our first furniture to our new home and with the help of Mari (sales associate) she was very patient and helpful.

Beautiful store and everyone was very nice and no pressure.

Georgette was amazing! Not only did she beat the website price but had more discounts to share!!! Thank you for all of your help. Excellent Customer Service!

We have loved Ashley furniture for a while now but the new store + the help of Brandon elevated our experience to a new level. They will take great care of you. Must visit and see for yourself. Thanks again, Brandon!!

Jamal was wonderful! He was so friendly and helpful. The sectional we chose is gorgeous and I am so excited to receive it.

Jamal at Ashley Furniture is truly outstanding. From the moment I walked in, he was attentive, friendly, and very knowledgeable about the products. He took the time to understand what I needed and helped me find exactly the right pieces without any pressure. His professionalism and positive attitude made the experience enjoyable. If you’re shopping at Ashley, ask for Jamal—you won’t be disappointed!

Brandon at Ashley Furniture in Tigard was awesome to work with. He was knowledgeable about the couches, took the time to walk us through the details, and answered every question without any pressure. He went to bat for us to make sure we got a great deal. The whole experience was easy and professional. Couldn’t recommend him highly enough.

Brandon helped me pick out a new table and made the whole process really easy. He was friendly, knowledgeable, and took the time to actually listen to what I wanted instead of pushing me toward something I didn’t need. I really appreciated how patient and helpful he was. Overall a great experience, and I’m really happy with my purchase.

I recently had a shopping experience with this store. The sales staff were great and very helpful; however, the delivery and customer service were disappointing. My items were damaged during shipping from California to Salem, and I had to place a replacement order, which was frustrating and inconvenient. While the in-store experience was positive, the delivery and post-purchase service need significant improvement.

Mari at Ashley Furniture was amazing! She was incredibly helpful from start to finish and brought such great energy to the whole experience. We never felt rushed or stressed, she made everything feel easy and comfortable. You can tell she genuinely cares about helping people find what they need. Highly recommend working with Mari if you’re shopping here!

I originally bought a couch that I loved and would fit perfect in my apartment. Cesar helped me out and really knew the products in the store. I made sure I measured everything at my apartment and then called to order it. I know the delivery people don’t have anything to do with the store but they went to the wrong address, after waiting weeks to get my couch. The driver called me, told me he was in Portland (I don’t live there) and said he would figure it out and call me back. 2 1/2 hours later and multiple calls to the delivery driver, I heard nothing. I called the store and they said there were no customer service agents to help and they would call me the next day. They then told me I would not be getting my couch. I called the next day, they offered to waive the delivery fee, and they could have it back out the next week. They said my address in their GPS system takes them to Portland and that is why they went to the wrong place. Fast forward to the next week and the delivery driver almost drives to Portland but figured it out, even though there were multiple notes saying I do not live in Portland. The get to my place and tell me the couch won’t fit in the hallway!! I was livid and had them try anyway but it was a no go. I was without a couch for almost a month and 1/2 and I was gonna have to go longer. They took the couch away and customer service told me they could refund me but I would be charged a hefty fee so I wouldn’t even get all my money back. OR I could find another couch and use that money towards the new product. I went back int the store and Cesar was great. I found another couch, and of course it cost more, but Cesar worked with me and gave me a pretty good discount. I was gonna have to wait another 3-5 weeks for it unfortunately. With my new couch, the delivery driver calls me and tells me he is in Portland!! I was starting to get pissed until he told me they would be on their way to the correct address. These two delivery folks were better at communicating than the first guy who couldn’t even call me back to tell me he wouldn’t be delivering my couch. They made it to the correct address and were gas and efficient. I got my couch and I love it!! It’s better than the first one I bought and I’m very happy. I’m sure people are like “oh well they got ya! You spent more money!” But with Cesar working with me and being great, I got a more expensive couch for a cheaper price. I would definitely give this store a lower rating if it wasn’t for Cesar. He didn’t push me like other sales people and he didn’t hover! I really appreciated him helping me and he was just very nice, knowledgeable, and personable. Thank you Cesar for all the help through the chaos!

A+ Showroom & Service! I worked with Mark and he went above & beyond helping lock in the perfect couch & price combo that was better than I had expected. Highly Recommend!

Great store! Mark was fantastic very helpful and professional. Highly recommend.

I had the pleasure of working with Jamal Tarhuni in the Tigard, OR Ashley today. He was beyond patient with my search for the perfect sofa and he pointed me to one that suited each of my desires - plus some. Should anyone inquire on where I’d recommend purchasing furniture I’m definitely going to recommend Jamal at Ashley in Tigard. Oh, and I’ll be back!!

Terrible experience with this store and their customer service. After three delivery attempts, several items were still defective. Despite promising to order replacements, they instead tried to repair the items and sent them back—poorly repaired, I should add. In the end, they promised compensation but then stopped responding altogether. This has been the worst shopping experience I’ve ever had. I later found out that a couple of my friends went through the same thing. I will never deal with this brand again. See the pictures below, choice is yours!

I was looking for a small accent chair for my sewing room and after trying 2 other furniture stores, Georgetta at the Tigard Ashley Store came to my aid and was very helpful, friendly and informative. She found me a comfy accent chair, on sale. It fits my room perfectly and I'm very happy. I recommend her, and Ashley store, to anyone! Thank you, Georgetta for the great help!

Mari, great service thank you.

Bought a $350 table on black Friday. Sales person and their manager had a distinct used-card-lot vibe. They discounted the table slightly and we arranged for delivery; left happy. 5 weeks later, many phone calls to track down the order, finally told it was a few days away but there was a $749 delivery fee due. Very frustrated, cancelled the order and found it on Amazon for $251 with free 1-week delivery. This was super shady.

Went to Ashley today w my friend MJ as she was searching for new sofa +. We looked around and then Jamal began to offer assistance in the effort to accommodate the room meeting her desire. He drew a map trying to understand the space of the room, will it hold a full set or just the sofa & chair. ? After some guess work measuring & the continued application to meet the needs we were able to determine the sofa & a chair. Jamal helped with a special order to a TV stand fireplace & also walked us around the store (more than once) to find the (better suited to the room) end tables that MJ chose to pull it all together.. We enjoyed a 'mid decision' recliner message with extended store offerings explained very clearly by Jamal. A very good salesman w a great sense of humor & a good hearted man, very patiently accommodating to all the questions as well very informative to the entire selection & sale. I went to hang out with my friend & stumbled upon a sofa that I will return for at a later date. THANK YOU JAMAL.

Georgetta was so kind and helpful.

Marco and Georgetta were efficient in their work. They were super enthusiastic and made the experience very enjoyable!!

My husband and I came into Ashley in Lake Oswego to test out the Dreamcloud mattress in person and we were helped Lina and her manager Danielle. Lina was very helpful and patient as I was indecisive about which pillow to get and helped me test out all the options, and Danielle was extremely knowledgeable about the differences between the model they had on the floor and the one we wanted to buy based off price range. They both let us take our time and didn’t mind our son testing out lots of things as well 😆 We ended up going with the Premier Hybrid after testing the Ultra Hybrid just because we couldn’t spend the extra $1000, but we are confident that we will love it. I’m also so excited to try out my Bedgear Balance 2.0 pillow tonight since I’ve been sleeping on the most broken down cheap pillows for too long! Delivery is in 2-3 weeks for the mattress which obviously I wish was faster but that’s my only small complaint.

Mark Weidermann is the guy you need to see if you're buying furniture in the Portland Metropolitan area. He provides the best customer service and you will not be disappointed with your order when it arrives in your home.

i'm so glad that i happened to stop into ashley! i met caesar at the door, offering to answer any questions that i might have. i wandered, found exactly what i wanted, asked caesar to provide me with information and pricing, and received beyond exceptional care! i can't wait to receive the new couch for my mom's small apartment and will absolutely be back to work with caesar and all the other wonderful folks in tigard.

When you come ask for Mark weidewann. You will have a great salesman

Great personal communication and friendly. Went up and beyond to find us the perfect match for our home sweet home.

Brandon was great when I recently purchased a sectional at the Ashley Store in Tigard. He patiently checked in with us without hovering over us while I walked around with my family sitting on nearly every sofa and sectional in the store. He was paying attention to what I was saying I liked and didn't like. When I told him I was ready to make a purchase, he already had it ready to go. The delivery process has gone exactly as he said it would.

Great experience! Our salesman Jamal Tarhuni was friendly, knowledgeable, and took time to answer all questions. Easiest and best furniture buying experience we've ever had!

Mark was great to work with and he gave us a killer deal on a couch. Thanks Mark!!

Jamal was very friendly , wonderful the funniest and knowledgeable sale man ever . I enjoyed my experience. Definitely will come back and send my family to Jamal

Shopping at Ashley was a very pleasant experience. Caesar was very helpful, answered our questions but gave us space and time to look around at our own pace. Thanks!

Brandon is the most awesome salesperson . Very happy that he helped us pick the items at the best price. 7 stars for service !!

Great store snd Brandon helped me. He was great and very patient and knowledgeable.

Shopped all around the area to city liquidators to mom and pop stores and I finally made my way to Ashley's home furniture and met Jamal 5 out of 5 experience a great guy knew a lot about the industry and was a complete professional very happy with my purchase and looking for buying even more furniture in the future from Ashley's

Lina and Georgetta were wonderful to work with. They were helpful and patient while we figured out what was best for us. They remembered us and even called us their favorite clients… and it felt like they meant it. We recommend them and this place.

Lina at the Tigard Ashley location was absolutely amazing! She was happy to answer any questions, very upfront about pricing and so sweet.

Great experience! Our sales rep was awesome and so helpful!

Mari T she great job, she didn’t pressure and answered all questions. Great job.

Georgetta, was very helpful and accommodating. She was knowledgeable on all products and made our shopping experience worth the drive. Hope to see her there in the future!

Georgetta was super helpful! One of the nicest staff I’ve ever met! She deserves a raise!!

Georgetta was very helpful!

Excellent service from Lina and Jamal. They have the patience to handle last minute customer. Stay late after store hours. Definitely i will look for them on my next purchase Thank you

Jamal was the best! He never pressured us on a choice but really listened to our wants. He knew his products and options available. He worked with us to ensure we got exactly what we wanted and were looking for. Could not have asked for a better associate or experience. I will be asking for him any time we need new furniture!

Lina our sales person was awesome, very helpful and courteous, not pushy and very informative. Good experience, thank you Lina.

Mark who helped us in our purchase was very friendly and helpful with all of our questions and requests. He also helped with getting the price down with special discount going on.

This new Ashley store in Tigard is beautiful. Mark helped us and was an absolute joy to work with. Very friendly, helpful and patient. Definitely recommend shopping at this store. 😀

We are so glad we decided to stop by Ashley after going to two other stores and felt defeated. We worked with Mark and he helped guide us to exactly what we were looking for and gave us peace of mind about our decision. He didn't rush us and wasn't pushy. He was able to help meet us around our budget. Very reasonable prices and high quality. It was a smooth, enjoyable process. Thanks again!

Great store, lots of items to choose from. Every one is very nice. Mari helped us and she was awesome. She left us alone when it was obvious we just wanted to look and was there when we needed her with knowledge and help. Overall one of the best furniture shopping experiences I've had.

Arjidana (I may have spelled that wrong) had a lot of great information and was helpful. We made a decision on a mattress but were not approved for financing. I'm giving 3 stars because she was sending me a text with her contact info so we could come back to try again after we pay some things down.... And it was never sent. I also wanted the model number of the bed so we wouldn't forget which one we wanted. That was all disappointing. Made is feel like we weren't getting good service anymore because we couldn't make that sale for them

Ardijana had so much patience with us! We probably sat on every piece of furniture in the store. She was knowledgeable and so helpful! We love purchasing from Ashley’s!

Brandon and Lina were wonderful!! Knowledgeable, friendly and were able to help us find the perfect bed for my daughter. Everything was so easy from start to finish.

Very accommodating, worked with us until we found the right fit. Lina was wonderful.

We found a couch we love and Lina was wonderful to work with!

Great experience with Mark, he was patient, knowledgeable and easy to work with.

Caesar was very helpful and well knowledgeable of the products he introduced me to. It was a plus that he was bilingual. We appreciated his help and friendly approach. Will return for future purchases. Thank you again Caesar.

I rarely post reviews but I have to today because of Cesar Castro!!! He is a professional salesperson with integrity and follow through I haven’t seen in years. He genuinely listened to what I was looking for and was patient. He was the only one who communicated with me when my couch delivery didn’t arrive two different times. He went above and beyond!!! By the way, I get nothing for writing this. I believe everyone should have a good experience purchasing anything from Ashley so ask for Cesar. You won’t regret it! Thank you!! 🙏🏻

Ardijana was great in helping us shop for a sectional!

The customer service is great! They are very helpful with helping envision the perfect living room. We didnt feel pressured to purchase anything. We bought a great living room set and could not be happier.

Lina helped us find our perfect couch and made the process very easy! After about 12 furniture stores, we finally found what we were looking for.

Mark helped us with our Christmas gift tonight. We will be a lot more comfortable for the holidays. (Couch and recliner) Thank you Mark and happy holidays!

Mark is great- wonderful store! Very big! Great and easy to do business with!

Mark at Ashley Furniture is very knowledgeable, and incredibly helpful, we purchased a BeautyRest black series bed, and a powered reclining couch. Mark has been very helpful and easy to work with.

Came looking for a reclining sofa. Great customer service. Recommend a visit to the store if looking for new furniture.

Extremely disappointed in this Ashley store location and their sales staff. My husband and I went in to by a mattress a month ago, and the SOLE reason we went with Ashley is because they said over and over it’s a week and half turn around with delivery. And bragged how fast the process is. Well the sales person we worked with Mark kept telling us it is on route and will be delivered next week and then again the following for the last 2 weeks. Which apparently they ordered the wrong mattress and kept us completely in the dark. My husband had to jump through hoops and call around multiple people to even get a single update, almost every day because there was no updates on their end. We had a delivery date scheduled but has been canceled because they “can’t find our mattress”. Now we no confirmation or delivery date set. Not to mention we rushed replacing our bedroom carpet and setting up the king bed frame and getting rid of our queen bed because we were under the impression our bed would be here. Do NOT buy from them.

Wow amazed by the customer service of Mark. The Tigard office is the best. Thank you again Mark

Jamal was wonderful to work with. Nice store and great service.

Jamal T. was wonderful to deal with. Answered all our questions with professionalism and patience. Excited to relax on our new sectional!

Mark was super helpful! He got us exactly what works best for us when we realized what we originally ordered was a little too large for our space. Highly recommend!

Beautifully displayed store with lots of choices and excellent pricing. Mark helped us with a dining room set. No pressure, very knowledgeable and fun to shop with. My highest recommendation.

Jamal did a great job going through details on all of the table sets. Gave a tour of the whole store. Great customer service!

They didn't have what I was looking for, but the sales person was very kind and helpful.

Jamal was very helpful with picking out what sectional would be best for my home

Thank you mark for helping us with are purchase we love working with you with you no pressure if you need anything from the Ashely store please ask for mark weidemann. Thanks again.

Jamal and Georgetta at Ashley furniture were an absolute delight to work with. It was the best furniture shopping experience I’ve had. They were helpful, kind, informative and not pushy. I highly recommend checking out furniture in this store and asking for help from Jamal and Georgetta.

Mark did a good Job! Thank You!

Jamal was amazing to work with. He made the purchasing process super easy. Thank you for all of your help!

Georgetta was very kind and helpful throughout our shopping experience. We can’t wait for our couch to deliver

Best experience my mom and I could have asked for! Mark and Brandon answered all our questions and their attention to detail was superb!

Lina was amazing to work with in looking for a new recliner. She directed us to the recliner area and let us look around. We were successful in finding a chair we liked in our price range. Beautifully laid out store. My husband and I highly recommend this store!

Jamal was fantastically helpful, efficient and funny. He was quick with a measuring tape and a quip. He helped us get the chest of drawers we purchased in our car safely and efficiently complete with plastic and a blanket to protect our tailgate. Thank you again, Jamal, and Merry Christmas.

Brandon was my sales person, he was extremely helpful with my purchase of a sectional electric reclining leather couch. They didn't have the exact model I wanted at the Tigard store so he called around to all the other stores until he found one in a warehouse in the Happy Valley/Clackamas store. He made all the arrangements for me to go look at it the next morning, which I did. I set up the delivery at the Clackamas store but then there was a hiccup the day before the delivery date, not enough trucks or something. The gal at Clackamas and Brandon worked together to make sure I still got my couch delivery on the day I was expecting it so I could have the get together I had planned. The delivery guys were super nice too. They brought it up a flight of stairs and set it up for me. About the couch, it's so comfortable! I love reclining & relaxing after a long day of work. Thank you to all who were involved!

Georgetta was fantastic! Super friendly, kind, not pushy and very helpful.

Great Experience. Jamal listened to what I was asking for and provided great information about the soda I was purchasing. Protection plan has some great benefits and well worth the price. Thank You for such a great no pressure enjoyable experience.

Mari was incredibly helpful to us in our search for a living room set. After lots of research and shopping around, we finally decided Ashley Furniture had what we wanted. We got connected with Mari and were able to find exactly what we wanted and purchased everything over phone also. She is professional, knowledgeable, considerate, and made our experience very easy. We will 100% do our shopping with Mari again in the future at Ashley’s.

I was originally thrilled with my purchase experience. It ended up being empty promises and a disastrous delivery experience. I had purchased a couch,and the sales person,Brandon, offered if I purchased today,protection would be on them. He stated it would be approximately 309 they would cover.He stated it made the couch approx 3600. I trusted and did not verify prior and that is my fault.I went home,measured, and called back promptly and paid for my order. I was sent an invoice immediately and the address was wrong. I called back and got a new invoice- this is when I noticed that I had been charged 415 for protection. I let it go,and did not leave a review for the young man as he was dishonest and I did not want to be unkind back. I set up a 12/7 delivery online via their portal. I got a call 11/30 P.M.- stating did I want my delivery early? I said I was unable to accept it prior to the 7th,and we would just keep the date set. She informed me they had changed it - and just forgot to call or tell me. She stated it was unable to be changed. The sales person Brandon,called approximately 20 mins after I hung up with the delivery partner location. He called to simply argue. I'm unsure of the purpose of the call at all.He stated the owner was Mormon in a condescending tone,and forbid Sunday delivery. We are also Mormon,and informed him of this as he seemed to want to keep going on about his dissatisfaction with it. We said and we would have been understanding of keeping the Sabbath day Holy if that was the need,we felt we should have gotten more notice,or that it should not have been a scheduled option if it excluded. We only found out by mistake, they had no intention of telling us it had been changed.He stated to only reference online a post sale bad experience if I was to leave a review. At this time I stated to him I additionally felt whats right was not upheld in our deal,and asked him to be mindful of not making false promises in further exchanges. He became aggravated, and told me although he promised the protection on them,he gave me a good deal so I should be okay with it- I was overcharged and lied to, I will not be okay with it. I have purchased approximately 6 sets from Ashley- this has by far been the worst experience. This is our 1st time at this location. I pass on my lesson learned to all that shop here- ask to see a printed invoice prior to purchase to see what you are being charged. Have the sales rep write down the offer so they are not making empty promises and not fulfilling them later. Lastly do not use their platform to schedule your delivery,and check often as they will not call you when changes are made. I do not wish for a correction in pricing at this point. Please just work to operate with integrity in future transactions, as it is currently lacking. Thank you. Update. I was contacted by Mari,who offered to connect with me on her days off. I requested she call me when she returned to office instead. She did. While it was too late to rectify the delivery- She accepted feedback, and took accountability. While I did not request a refund,it was provided for the promised coverage. They delivered the product as expected, and we found no other issues. I thank Mari for being willing to accept accountability, and strive for change,even when the mistake was not hers. Thank you for your time and kindness ❤️

Brandon and Lina helped us smoothly during our dining table purchase. They are great and helpful. Great experience!!!

They were very nice helping describing about the product and pricing. We got nice discounts. Brandon and Leena were very nice and they made us super happy with very nice discounts. Always ask for their name if you need any assistance!

Just going to put a simple math & customer service issue here: We saw a decent King size bed for 999. This bed frame was never on sale. The sales rep mentioned that she would honor a 10% discount. I had done my research and we came back after a week back to the store to purchase the bed frame. I requested the same sales rep to honor the 10% coupon which she said she could do. I added that I had a $50 coupon (valid for online/in-store) but the rep insisted that we make the same request to her boss. The manager agreed so I knew how much I was going to pay. After taking all my details and drafting the bill, I asked about the delivery fee. I understand delivery fees can vary but for a big name brand like this, the store was charging double the amount that was online ($99 vs $189). When I asked why, the sales rep got defensive and stated “that’s corporate & we are a franchise, that does not come with full assembly, they do a bad job and will not deliver soon or properly”. I built an online order and saw that the delivery was $99 with full service. In an attempt to make a sale, the rep was outright lying and defaming their own parent company. I responded that the reason I came to the store is so I could get a good deal, I didn’t want additional favors as the rep had already promised a 10% discount so I requested if she could match the delivery fees. She agreed to match $99 and continued to draft a quote. After 10 mins she showed me the price and it was 1015. My math which I will break down in a bit shortly was around $948. So I asked why the price difference and pointed towards miscellaneous fees. The rep mentioned it was a mandatory tax fee for providing education to their employees. Instead of pointing out that the discount she provided was not 10% in actuality she decided to guilt trip me that this was only $5 “corporate fee” and it wasn’t optional. She infact challenged me to build an order online and that the same fee would reflect on the online orders as well. I did build an order in front of her and there was no CAT tax fee. When I mentioned this, she resorted to lying by saying “if you purchase this online, then the store will not be able to help with anything that goes wrong”. I calmly explained that the reason we came to the store is to be able to meet a real person, buy locally and also get a good deal, the sales rep defensively told me to go ahead and make the purchase online. Price: 999, after 10% discount = 999-99.9=899.1, add shipping =899.1+99=998.1, minus $50 coupon = 998.1-50=948.1. This rep tried to hide/distort facts, price gouge and pressurize avoiding the online order by mentioning how online orders are not cared for, have below par service experience from the parent company. All of this made this individual not trustable and hence we just walked out from the store without making a purchase. To the owner: you were not losing money on any sale, especially the one that we wanted to buy and had no sale. You can make better margins and profits from consumers who don’t do their due diligence. With shoppers like me, you could have honored a sale by matching the price I wanted to pay especially because I was not asking for anything beyond the 10% discount which was volunteered by the rep. And taken a smaller profit, almost inconsequential ($67 less). All of this ruins the shopping experience. Hoping you’ll train your employees to be more ethical. We can see bs from a mile away and everyone is aware of the sales tactics. If you are going to respond to me anything but accept it was a genuine mistake, I might reach out to the corporate to let them know how the franchise is discouraging online orders by badmouthing the parent company.

Jamal & Danielle were an absolute joy to do business with. We got a great deal on our loveseat and chair thanks to Jamal. Thanks again!

Mark was fantastic to work with! Really enjoyed my time picking out a sofa.

Great customer service

Mark was excellent!

I went in to the store earlier this week looking for a bed. The gentleman that helped me was Mark Weidemann. From the moment I walked into the store until the time that I left, I felt seen in the best way. He was so kind, knowledgeable, and patient with me. I asked many questions lol and he answered them each time, even the ones that I asked twice. I tried out several mattresses, some more than once. He even let me use a pillow and allowed me to see what it would really be like. I appreciate Mark for the way he worked with me and my budget in selecting a bed that I am excited to sleep in! If you're in the area and you need furniture, go in and ask for Mark. He'll make sure you get what you need.

Ashley Furniture in Tigard, specifically Adrijana, was really helpful, knowledgeable, and kind. She went above and beyond, including coming in on her day off. We were just really impressed with her overall engagement and customer service skills.

Thank you Mark and Jamal! Very kind and thoughtful salesman that helped my family find a new bedroom, mattress and couch for our home. They both had patience with industry knowledge, never once did they try to sell me anything!! I would highly recommend this store and these 2 for your best experience in buying furniture!

Mari was great! I hate sales people amd never once felt pressured. Loved working with her! Thank you, Mari!

Mark K. was amazing - super helpful! We’re very pleased with our new couch and the kind service!

Marie helped my family find the perfect couch! She was extremely helpful with the process and very patient.

Brandon was outstanding! Came in with my parents and he helped us with multiple rooms and pieces. He really knows his stuff and was super friendly, low pressure and fair pricing.

It was a pleasure working with Jamal!

Jamal Tarhuni made my experience buying furniture such a great experience. I would come back here to buy more furniture

Jamal Tarhuni was wonderful at explaining everything from the chair itself to the delivery. Very pleasant person. Five star easily!!

Jamal was amazing. After trying 2 couches elsewhere and returning them both I went to Ashley and was treated wonderfully and fell in love with a couch thats beautiful.

Mari Tavoliero was the Best! great deal

Mari was wonderful help today at Ashley’s! She helped us pick the perfect pieces for our office space and living room.

(Translated by Google) The service was wonderful; it was excellent. We left very happy with the beautiful furniture and great deals they offered us. Jamal and Mark, in particular, are excellent at their work. (Original) La atencion es marabillosa fue un trato exelente salimos feliz feliz con los lindos muebles y bunas ofertas que nos ofrecieron En especial jamal and mark son exelentes en sutrabajo

We had a very easy, laid back experience at the Tigard location. Brandon was welcoming, friendly, and efficient. Delivery went just as smoothly.

Mark was very attentive and helpful. He did an outstanding job.

Brandon was great, he made shopping and checkout easy. This is huge store. Great selection!

Wonderful customer service. Mark gave us a great deal on a couch.

Mark at Ashley in Tigard was great. Very knowledgeable and professional.

Great prices, friendly staff, and amazing selection. Mark was extremely helpful throughout the entire process of purchasing our new couch.

Mari was fabulous. Over the top customer service. I have been to every furniture store in the greater Portland area. She found a unicorn for us! We never thought we would be able to find what we were looking for and have it delivered on time. Truly a lovely show room and 5 star service!

Big shout out to Brandon for a wonderful shopping experience! He kindly greeted us upon arrival and lead us directly to what we were looking for! He was able to promptly answer all our questions, going above and beyond to meet our needs! We ended up purchasing what we were looking for, and for a great price. We’re able to rest assured, for if we have any questions or concerns, Brandon will be available to text or call! Highly recommend checking out this location. Physically seeing the furniture, and having a great personal helper (Brandon!) makes such a difference. Can’t wait for our delivery!

Lina is the best! Make sure to find her if you go by Ashely store for your furnitures! Thank you for being accommodating and patient with us today Lina!

From the start, I want to mention Mari (customer service) and Kerrie (manager). They're why I'm writing this review and why I'll return to this store the next time I need to make a purchase. I'm going to make a long story very short. I purchased multiple items in one visit, was told they'd be delivered at separate times, and the items weren't delivered when expected (things happen, I get it). Mari kindly handled my issue with patience, and made sure I was happy with the outcome. Which I am! Kerrie also contacted me with a follow up, and I really appreciated the communication. Those two were fantastic, and secured me as a future customer. Thank you!

BRANDON WAS AWESOME!!!!!!!

Excellent experience. Fantastic salesperson, great prices. Overall super experience

Amazing experience! Jamal was incredibly patient while I took several weeks to decide on a couch.

Thank you Brandon and Jamal! For your help,

Mark was amazing! Highly recommended asking for him. Great experience!

Mari was very helpful, honest, and buying from here was hassle free. Will definitely check back in the future when shopping around.

After walking through the large gorgeous store, Mark Weidemann pulled up all the coffee table sets for us in their inventory on a large screen and helped us select a great set. He even applied us a Black Friday Savings. Another perk, they offer a delivery team that sets up your furniture for you and takes all the garbage away!

Jamal was great. He made sure to talk us through all of our options and didn’t pressure us to buy unless we were happy.

Mark was a great help with getting us hooked up with our new recliners! Thanks!

Great experience working with Jamal at the Ashley store in Tigard. We had fun negotiating a cash discount which made the deal on the cabinet we wanted just too good to pass on. Really appreciate the friendly and professional service.

Mark & Mari were so helpful!

Fantastic service shopping for a new couch. Better deals than available with Ashley online! Ask for Mark!

Just got delivered my furniture and the entire experience was fantastic from sales to delivery guys, gave them snacks because they worked so hard. My neighbor recommended Ashley Tigard because of their experience and I am happy to report I am pleased with my experience also

They lie on delivery dates. I’ve had the worst experience with this Ashley Furniture location. I moved into my new home in August and went in to purchase a bed frame. The sales associate, Cesar, convinced me to buy the most expensive option, assuring me it would have the fastest delivery time. Unfortunately, that couldn’t have been further from the truth. It’s been over a month, and when the bed finally arrived, it was missing a crucial piece. I had to wait even longer for the replacement part, which didn’t arrive until last week — and still, no one has scheduled my delivery. Every step of this process has been a complete hassle. To make matters worse, I’m pregnant and have been sleeping on the floor this whole time while just trying to get the bed frame I paid for. The lack of communication and support from this store has been beyond disappointing Sarah was also not helpful and extremely rude. [reply to below comment] The first customer service representative I spoke with told me that the delivery was scheduled for Thursday. Whether or not you personally reached out to me, the delivery should have already been arranged as promised. What I failed to mention in my initial review is that when I considered canceling, your team informed me there would be a 20% cancellation fee. I found that unreasonable, as the delay was caused by your company not by any change of mind on my part. Sarah, thank you for responding to my review. However, my comments reflect the overall experience I’ve had with your store. The new delivery date has now been set for next week over a month later than the originally promised delivery in early October

This was the first time to visit Ashley furniture store in portland. Mari and other staff were so helpful and professional. Furniture shopping could be a little intimidating, but it was a pleasant experience.

Jamal was kind, patient, and went far and beyond ensuring my needs were met helping me with my couch hunt. I couldn't be more pleased and I'm very eager to receive my new sectional! Thank you Jamal for giving me a 10/10 experience!

Jamal, is a laid back true professional. He helped with so much, including answer all of my questions. Which took a few hours lol. A true consultant that is that there to help you buy. Just tell Jamal what you need, and he'll help you get it!

Mark was very helpful and attentive

Great purchase experience. Mark was a superstar!

We called several times trying to speak with someone about our missing sofa piece and were told a sales rep would call us back but no one ever did. After weeks of being given different stories, we finally went to the store in person. To our shock, we saw the exact display couch on the floor with the right side missing. Which was delivered to our home without our consent or any disclosure. When we called to ask if what we received was the floor model, our calls were completely ignored. That’s why we came in, to get answers in person. Instead of taking accountability, the staff and manager became defensive and even threatened to call the police, claiming we were being aggressive when all we wanted was a resolution. I felt extremely uncomfortable during the entire encounter. It genuinely felt discriminatory, as if we were being treated differently and threatened with the police simply to intimidate us. I will not tolerate being made to feel unsafe or targeted while trying to resolve an issue caused by the store’s own mistake. Yes, the purchase was financed, but that’s still a valid form of payment. (at this point, I’m glad it was financed. I would never dare to give you my cash) It’s unacceptable to deliver a used, dirty display sofa to a paying customer and then refuse to own up to it. Even the police officer agreed that this situation was on the store, not us. Come take the couch and give us our money back. It’s crazy how fast you’ll come pick up a couch, but we’ll neglect a customer for weeks for getting their half of the couch. This was the most unprofessional and uncomfortable experience I’ve ever had. Ashley Furniture Tigard clearly values commission over customer care. Once you leave the store, you’re ignored and left without support. I’ll never shop here again and I wouldn’t recommend anyone else does either. I completely disagree with this response from Ashley Furniture. At no point did we use profanity or behave disrespectfully. We came into the store after weeks of unanswered calls and mixed information regarding our missing sofa piece. When we arrived, we calmly asked for an explanation about why we were delivered a display couch without our consent the exact same one we saw on your showroom floor. This all started during Labor Day weekend when we came in for your sale. Your salesperson, Brandon, specifically told us that if we found the couch online anywhere you would price match it. Had I not been told that, we never would have purchased from this store. It seems like after we price-matched, some staff were upset about losing commission and tried to make up for it by giving us a display couch instead of a new one. Throughout the entire situation, we were repeatedly told, “You already got the couch for a good price, it doesn’t matter.” That statement alone shows how little accountability or customer care was shown. Instead of addressing the problem professionally, we were told to quiet down, pushed toward the customer service desk, and hushed so other shoppers wouldn’t hear what happened clearly because they didn’t want to risk losing sales or commissions. We were then threatened with the police, which made us feel uncomfortable, targeted, and disrespected. We stood there waiting for them to arrive, unafraid, because we did nothing wrong. The truth is simple: we were delivered a display item, misled for weeks, and treated unfairly when we asked for accountability. You’ve now chosen to pick up the couch and lose a sale of over $1,800 rather than fix the mistake that says more about your business practices than our behavior. Customers deserve honesty and respect, not intimidation.

I had one of the most frustrating experiences I’ve ever had with a furniture store at Ashley Furniture in Tigard, OR (6600 SW Bonita Rd). My significant other and I purchased a sectional on September 3, 2025, during their Labor Day sale. Our sales reps were Cesar Castro and Brandon, who mentioned that Ashley offers price matching. Unfortunately, that’s where the good part ended. The order was entered incorrectly — my contact info was wrong, and instead of the correct sectional, I received two left-side pieces. The delivery team noticed the mistake and took one back. After multiple calls and promises from the store that the correct piece was on the way, we waited weeks with no delivery. We were rescheduled several times (October 17, 20, and then 24), each time being told something different — including that we could drive to Salem to pick it up ourselves. When the piece finally arrived on October 21, it was dirty, smelled bad, and clearly used. The legs were uneven, and the pillows were misshapen. The next day, I went to the store to resolve it, only to realize the “replacement” they delivered was actually the display piece from their showroom. When I pointed this out, the manager told me to leave and said the police would be called. A police officer ended up mediating, and Ashley Furniture agreed to pick up the couch and refund my full payment of $1,898.67. After weeks of errors, poor communication, and being treated disrespectfully, I would not recommend the Tigard Ashley Furniture location. If you shop here, double-check your order and keep everything in writing.

Their furniture is great quality. The rest sucks! The have one good sales person, Mari. The rest are used car salesmen, telling you they are going to get a water and running off to make another sale. The pressure is insane; pushy pushy pushy. They lie about prices and pretend to be giving you a deal when you can get better prices anywhere else, and their customer service is the worst I’ve ever experienced. Danielle in Customer Service is one of the coldest, unhelpful representatives I’ve experienced. They have zero interest in your happiness, all they care about is the sale.

Great service. No pressure. Would definitely shop here again.

We stopped by their store on a whim on the way home from looking at our new house. Mari took care of us from the second we walked into the store. She gave us our space when and where we needed it but also was able to answer our questions and had patience with us when we were being indecisive or wanted to go look at something again. The checkout process was easy and seamless and allowed for us to split between my fiance and i’s credit cards. There’s also something really nice about being able to see the furniture in person rather than clicking around on your computer at home. We walked away with a new bed frame and can’t be happier about how everything went. Thanks Mari!

We love Ashley’s in Tigard! Mark and Brandon are the best duo for shopping for your home. We were the last customers of the day on a Saturday and they were patient with us and stayed behind until we chose the table and chairs we wanted. Thank you again for your help. Can’t wait to see our furniture in our home :)

Best salesman ever, Mark!!!

We love our sofa & chaise so much we’re saving for the matching chair & ottoman now! Cesar was great to work with, very knowledgeable. Delivery was sooner than anticipated. Highly recommend this sofa if you have kids/pets!

Ardijana helped us furnish our living room. She helped us find the perfect couch and chair. She also was very good at helping us imagine the space and plan what colors would look nice. We had a great experience even with bringing 3 kids along.

We had just completed an exhausting 20 hour move from across the country. Cesar welcomed us into the store, and made our purchase fun and affordable. We are so grateful to him. This was the easiest part of our entire move!🥰

Ashley furniture is always good quality and they always have a great selection. Cesar at the Tigard store was great.

i really like the quality of the product and the services from Mark W. He is friendly and helpful. His guide service is detail and good fit for us. And the most important everything is clean. When we try the bed mattress we have the pillows with the one time clean sheets and our feet place on cover part. Really nice experience

Adrijana was wonderful and very pleasant to work with. I greatly appreciated her patience, answering all my questions and providing multiple options that fit my vision and needs.

Jamal was extremely helpful and extremely knowledgeable about the products. He was very pleasant and kind. I would highly recommend him to everyone! We will be back for any of our furniture needs.

Good service and not too pushy. Liked working with Mark.

Mark is a amazing salesperson gave us the space to talk and knows everything about the store.

Fantastic place! Mark was an amazing sales guy and was extremely helpful!

Jamal is real kind and helpful I really recommend this place!

Jamal has been amazing , very helpful friendly and very kind.

Just walked out of the store after buying a couch from Brandon. Great guy and would highly recommend Ashley Furniture. Very excited for our new couch!

Jamal was a great associate to work with! Very patient and kind, help walk through all the steps with me and made it easy. Thank you!

Mari was great! Gave us the information and time to make the best decision for ourselves. And we found this gem! Thank you Mari for being attentive and kind.

I originally gave this place 5 stars, but I’m changing it to 3. The salesperson we worked with, Mark W, was super friendly and easy to talk to, which we appreciated. One of the main reasons we decided to spend a good chunk of money that day was because he told us our items would be delivered within two weeks after looking at what was in stock at their distribution center in CA. Unfortunately, that turned out not to be true. We later found out that most deliveries actually take 4–5 weeks, and that this salesperson has a bit of a reputation for telling customers their stuff will arrive sooner than it really will. That was really frustrating to hear after the fact. The good news is that when I called to talk to someone about it, the person I spoke with was very understanding and helpful. She acknowledged the issue and made things right by arranging expedited shipping so our items should still arrive when we were originally told. I’m thankful they stepped up to fix it, but if you're shopping here and have a specific timeline in mind, I’d suggest double-checking delivery details—or maybe working with someone other than the person we worked with.

Great selection, large showroom, friendly sales associates. Lina was wonderful showing us several options and we found exactly what we were looking for. Great prices for most budgets. Love the new location close to West Side.

Brandon was particularly great to work with. He went as far as picking up ottomans from other sectionals to see if we’d like it better with the couch we were getting. Above and beyond and just a delight.

Mari was great! So professional and she was very patient with us. She looked up our living room photos online and helped us measure and get an exact match to how our living room will look when we move in. She was fun and friendly with our daughter, and she answered all of our questions easily. Paperwork was seamless and we can’t wait for the new living room set. Will be back to fill other rooms of our new home!

When I walked into the store immediately felt welcomed by everyone. Mari was the one that helped me out, and she was incredibly helpful and knowledgeable. She helped me with what could have been an overwhelming shopping experience, an absolute breeze. I absolutely recommend this store to anyone looking for furniture.

Jamal helped us out and he was very knowledgeable, he explained everything to us very well, his customer service and his attitude was amazing. He was not very pushy, which was a plus because some sales people can be like that and I don’t like that. So we are definitely coming back and make sure Jamal helps us out again! We made a great choice coming here.

Mari was so lovely to work with! I had a lot of questions, and she talked me through my decision-making process with patience and a wealth of knowledge. The communication with Mari and with the Ashley team overall was fantastic. My new sofa was delivered this morning, well within the quoted delivery time, and I could not be happier! I can’t wait to host movie night on my new sectional.

Mark was a very knowledgeable and attentive. If we have any needs in the future we will definitely be coming back to mark for our furniture needs! Thank you so much Mark!

Mark was very nice and very helpful. It was a great experience.

We had a great experience with Mark. He was so patient helping us decide on a new mattress and bedroom furniture. Mark was engaging and answered all our questions promptly and worked diligently to get us the best possible price. Well done!

I called Ashley after seeing a sectional we were interested. I spoke to Cesar, he was so helpful and friendly. Mentioned we would be in later that day. He greeted us with a huge smile and answered all our questions. For the next two days, we emailed a bit back-and-forth with more questions and every time he was absolutely so friendly and helpful. Next next time I hear of any friends looking for furniture, I will Direct them towards Ashley furniture, Tigard store and recommend they asked for the Cesar. We look forward and are very excited to get our new furniture, not something we had planned on buying but everything just fell into place and Cesar was a big part of that. Thank you so much!

Kimberly gave us space to look and helped us when we had questions and eventually bought a bedroom set.

Staff were very helpful and helped us find perfect bedroom set for our price range.

Mark W was awesome and so helpful!

Mark was super helpful and knowledgeable about the modular sectionals. He got us a very good deal and we’re excited to get our new furniture!

I had such a great experience working with Lina today. She was so kind, personable and helped me find exactly what I needed. She made the process of finding a new sleeper sofa so simple and stress free. Very knowledgeable of the product and supporting me in narrowing down the many options that were available. I would definitely come back if needing a new piece for my home. Not to mention the couch I chose (Altair) was super comfortable. Can’t wait to see it in my home. While I primarily worked with Lina I witnessed interactions with the rest of the staff there and they also were very sweet and playful.

Brandon was very helpful. Very excited to get our new bedroom and living room set. Thanks Brandon.

Cesar was very welcoming and very helpful . He wasn't pushy. Gave us time to look around and make a decision without any pressure. Will definitely shop there again.

Excited to have had the experience to work with Kim and Brandon at the new Ashley furniture in Tigard. They were very patient in explaining all the features available with the items we were purchasing! Couldn't be more thrilled to receive the furniture in a couple weeks when moving to my new home!

We just bought a leather couch and love seat. The store was really nice. Very clean. It was a good selection. Lina helped us. She was great. She's very nice and patient with us disagreeing on everything. We made several laps around the store with her. And she didn't do one eye roll that we could see!

Cesar was super helpful and friendly, he helped me find the perfect couch!

We had a great experience! We worked with Mark and he was very helpful in showing us all the options available, ultimately leading to us finding the couch we we wanted!

Really good customer service by Mark. Great New showroom

Kimberly was great to work with. She greeted me at the door then let me freely look around, checking at the right times when I appeared interested in an item. Her assistance helped me pick the right furniture for my home. And the experience was pleasant the whole time due to her charming personality. Highly recommend!

Thanks Mark!! You were great!

Jamal was informative, gave me a good deal, made a stress free transaction for me.

Kimberly was amazing and so incredibly helpful and kind - can’t recommend her more! Mari was efficient, thorough and very sweet! Ashley is so lucky to have them as employees. I had a great experience and am so thrilled with my new furniture!

Great experience with Jamal, at Ashley Furniture in Tigard! He was very helpful, provided clear information, and even stayed beyond closing time to take our order. Really appreciated his patience and support!

I had a great experience with multiple members of the staff. Cesar helped me out and I knew what I wanted and he made the transaction quick and smooth. I was in and out of there in less than an hour with the couch I wanted at a price I loved!

I went in to Ashley furniture a few times to look at my options for a new couch, as I was moving into a new space. Maria was quick to help, friendly, professional and great to work with. She gave me visuals of my floor plan to help me envision my space with the new furniture. We looked at a couple options and finally found everything I was looking for. I opted to finance my purchase, which was quick and easy. I got a great price for an amazing couch and the delivery and set up was also 5 stars. I would highly recommend Ashley furniture and working with Maria. She went above and beyond, in helping me find exactly what I needed. I did not feel pressured to purchase anything, until everything felt perfect.

Hi today I visited Ashley store in Tigard I had such a good experience the sales person name was Brandon was great very humble polite and good and very professional he knows how to deal with customers give time and shows many options and listens understand what my choice is and showed me many designs he was awasome I will visit again and buy few more stuff thanks I enjoyed shopping

Mark was great!! Has so much information!! Need to go home and do some measuring and then will be back!!!

Jamal was fantastic. We came in to look for new couch. He was very knowledgeable and personable. We returned a week later to purchase the couch we had selected and he made the process very easy. The manager of the store was also very helpful and she helped us through the process as well. Jamal a couple days later also gave us a call as we had an old address still in our account and he had remembered that we had just moved so he called and confirmed the new address, which was fantastic!

It is great to have an Ashley location now on the west side of Portland metro area. Mark W was very helpful in guiding us through options and choices in selecting a new sofa and loveseat as well as comfortable acsent recliner and rocker recliner that will refresh our living room. Labor Day sale opportunity was vey helpful in keeping our purchases on budget. Thanks Ashley!

Incredible customer service, great showroom set-up, fantastic selection!! Thank you, Brandon & Kimberly, we had such a wonderful experience finding pieces for our new home!!

Brandon was very helpful and pleasant to work with. We highly appreciate and recommend him.

Jamal was fantastic to work with! The entire experience from beginning to end was no pressure and excellent customer service! We look forward to enjoying our new couch set for many years to come. Thanks

Jamal was great! Friendly, professional, and quick service!

Kim and Brandon gave us the best service. Answered questions patiently and helped get what we needed.

**update** I am updating my initial review due to delivery issues. We purchased a bedroom set and couches from the store. The Sales Rep was wonderful very helpful. when the merchandise was delivered - it was delivered later than the expected delivery date, part of our couch was missing and weren’t told until the delivery driver told us (I’d like to add that I made multiple calls to Ashley regarding my delivery and weren’t told that parts were missing or damaged). They told us that seemed like someone caught it and order the missing part the night before). When we met the delivery drivers they showed us where the damage was on the bed frame looking at it you could tell the it was uneven, it was warped, and it was damaged which is attempted to be repaired it would be noticeable. We were told that the item would be replaced and a technician wouldn’t need to be sent out because it is not something that can be repaired. We submitted a ticket that same day for the replacement and didn’t hear back for a week and a half. I gave them a call and didn’t hear back about the repair or the delivery of the remaining part of the couch. Called last week and was told the couch would be delivered set that up but no update on the replacement of the bed. Once I got the update they told me they would send out a technician because their tech was backed up they just scheduled us for one. We called today and they told us they aren’t going to replace the damaged piece that they need to have the tech take a look and maybe they would replace it - keep in mind we were told multiple times they would just replace the piece. The manager at Ashley wasn’t helpful and fixing the issue and just requesting a replacement when we sent them and the repair team along with the delivery drivers pictures showing the damage of the bed and we were told they would be replacing it. Went here looking for new furniture for our new place, Jamal was our sales representative - he was very helpful and knowledgeable on what we’re looking for.

Great experience we made our first big purchase for our new home and Kimberly stepped up and helped us greatly! She helped us find a great couch and price and even help with delivery cost will come back!! Highly recommend

Mark was amazing!!! He took his time and ensured I had everything and more that I needed. He is the man you need to see!

Mark has been really great to work with. He guided helping us find the right furniture and we really loved the service provided.

Jamal tarhuni was very helpful, gave us great customer service.

We came to Ashley furniture to look for a sofa sleeper for my mom. Jamal greeted us at the door. He was very friendly and professional. He showed my husband and I the options to pick from. He was very knowledgeable about the couch and explain the importance of the warranty. Thank you Jamal for the great experience. We will be back for a recliner chair soon.

Mari helped us find the best couch for our new condo. She made sure we went over all the set ups and finally got the right fit.

Great place with great pricing!

Sales rep, Mari, was so helpful. Shopping furniture could be so stressful sometime but she made it so easy. She also was funny and charming. Thank you, Mari!!

I went to buy a couch, I meet Cesar he has a great personality! Fantastic customer service! He was so helpful! I bought a whole new living room set Yay! So everyone go see Cesar he's the best! (Tigard location.) I know I will be going back. Thanks again Cesar!!

I really appreciate their customer service, from the beginning they greeted and welcomed us. They were not pushy. Ardijany was super friendly and knowledgeable. She helped us find the sofa set we wanted! I definitely recommend this place!

Mari was absolutely wonderful to work with while shopping for our new couch! Understood everything we were trying to explain and helped up through the process.would absolutely recommend Ashley’s furniture in Tigard !

Ardijana was great, she helped me with all my shopping. The search for my sofa had been long, but she made everything easy for me.

Large showroom and a nice selection of lift-top coffee tables to choose from. Kimberly gave us excellent customer service!

Mari was absolutely wonderful to work with! She was so patient with us while we made our decision and never made us feel rushed. Her customer service was amazing—she really listened to what we wanted and worked with us to make sure we got the best deal possible on our couch. We’re so happy with our experience and would definitely recommend asking for Mari if you’re shopping here!

Cesar was amazing answer all our questions took us right to what we were looking for. If you going to buy something ask for Cesar he will treat you right.

Great experience buying a bed and mattress with Mark. He gave us a great price for the Labor Day sell. I highly recommend.

Bought a recliner, Jamaal was very informative regarding the selection, features, availability, and took the time to make us feel at home while we researched our options.

Great Communication

Great experience with Mark! Can’t wait for my recliner!

We recently visited the Ashley Furniture showroom in Tigard and were warmly greeted by Cesar Castro as soon as we arrived. He was outstanding knowledgeable, patient, and incredibly helpful in guiding us to exactly what we were looking for. His excellent customer service made the entire experience enjoyable. I highly recommend asking for Cesar if you visit this location.

My mom and I came to look for the right piece of furniture for our place and Cesar C. helped us not only find the perfect piece of furniture to fit the room but also helped us consider other options that might work. He was very kind and took the time to walk us through all of our options!

Our visit with Cesar at the Ashley store was nothing but positive. Cesar took the time to assist us in selecting and purchasing bar stools for our home. He made sure we were fully happy with our choice with the chairs. I look forward to making future purchases at this store.

Easy experience, thanks to Mark for a great deal

Nice showroom with plenty of selection. Cesar was very helpful and followed up with timely, ongoing communication about the few pieces I ordered.

What an amazing experience, Brandon was so helpful and very personable 🙌🙌 highly recommend!!

I haven’t had the privilege of visiting the physical location but I have ordered over the phone and I had the most amazing experience speaking with Mari who is just awesome. She took her time, listened, made beautiful suggestions and was just so helpful. I am so glad I shopped from this store and I would definitely be coming back most especially because of Mari. Thanks Mari for the wholesome experience!

Kimmy and Brandon were great to work with and very helpful. Every step, from helping us select what we wanted to securing financing, was easy. Friendly, helpful and knowledgeable of their products. And beautiful new store. Thank you!

From the moment I walked into the store I was greeted by Mark Weidmann (Assistant Manager of this location). He was very helpful in helping me find the lift chair I was needing for a disabled family member. He stayed with me throughout testing different styles, sizes,and brands. And we both came up with the perfect piece for what was needed in a few options. Was told it was a new location and it hasn’t been open that long. The customer service was outstanding and the staff were very friendly. Keep up to great work!

Worked with Brandon Canez on getting set up in my new home with multiple pieces of furniture. He was extremely personable, genuine, and he was a very transparent salesperson. He clearly cared about making this overwhelming experience of buying multiple pieces of furniture easy on me. He got to know my needs, price points, and didn’t try to sell me extra. Also saved me a ton of money and got me a killer deal efficiently! He definitely went above and beyond and I will 100% be back to do more business with him when it’s time to upgrade the work desk :) Shout out Brandon, if you stop by Ashley Furtniture on Bonita Rd, make sure you find him.

What a beautiful showroom! The new location is bright and welcoming to visit. We received excellent service from Brandon and Lisa, specifically. There are attractive and unique accessories to consider as well as a wide assortment of furniture. I have purchased several Ashley pieces over the years and can vouch for their design and durability.

We needed a new couch after years of use from our old free couches and Brandon was really knowledgeable and helpful at finding us exactly what we needed, and finding it in our budget. Thanks Brandon!

Such a Beautiful New Store, Featuring some of Ashley's Best Furniture and a Spacious and Beautiful Mattress Gallery with the Best Brands and Deals Available, Such A Great Additional Smart Shopping Option for the SW Metro Portland Area! Welcome to Tigard/Lake Oswego Ashley Team!!!