Ashley Store | West Warwick, RI 02893

I ordered a mattress was told it was in stock. Day before delivery they called to tell me they don’t have it in stock. They Changed delivery date. Then call to say can deliver earlier. Day before call to say all stock they had was damaged. Changed delivery date again. Called again to say it was coming in earlier. Call day of to say don’t have it in stock. Mind you I missed three days of work do to staying home to receive. Mind you I didn’t call looking for it they kept calling us to change date. I will not shop there again.

A pretty good selection. A much better selection if you count Cardis which is next door. Audrey Ashton helped us find a sofa set we needed. She has a great and pleasant customer service attitude and is quite helpful. We will be back and definitely ask for her. Prices are reasonable and quality is good.

Great experience! Sales rep went above and beyond to help me find exactly what I wanted. Took her time and very professional.

Ordered a bed room set 3 months ago and the quality is not great. Drawer bottoms on both dressers are paper thin, two have fallen through. The top is peeling on one of the dresser. Not what I expected at all.

Purchased the gaming desk with cooling cup holder cup holder is positioned right above the tower shelf for pc guess what happens when condensation builds from the cup holder??? It drips right into your computer tower and even though they know this happens they take no responsibility for damages and refuse a refund unless you have original box or choose to donate the defective product to charity fora love a company that wants to cause harm to not only customers but poor folks buying second hand

They over charged me for something that should have been payed already they are ripped off

Ok store nothing greT

OK selection at good prices. Catalog has more.

Great place

I had a great time wondering around, what a fun place

I call them and the guys answer the phone till me he don’t understand what I say bra cause my accent is strong, really!! I work in a custumer service and he don’t understand me

Didn't like the set up not many beds

The lady that helped me was🔥, was about to ask her out for valentines even though the wine rack I wanted wasn't there

Great ocean themed items. Unique color furniture. After my visit I changed my downstairs colors.

(Translated by Google) Kimberly was great. She did a great job with us. I would come back again. A sweet, upscale place and a structure called Kimberly Kalash cooperative and helped us see. (Original) Kimberly was great. She did a great job with us. I would come back again.مكان حلو وراقي والبنية اللي اسمهه كمبرلي كلش متعاونة وساعدتنه نشوف

The salesperson was wonderful. Melissa was extremely helpful and professional. We bought a lining room set and a recliner, also a dresser. When the living room set was delivered, it was much lighter than we expected. We had painted our room and bought accents to match a much darker color. We went back to see Melissa and she offered other options. The Manager Steve was not so helpful. He never contacted us or would speak directly to us. It must not be to important to him to try to keep a customer.

Way over priced

The best prices

Beautiful quality of furniture!

Got their new hybrid mattress and boxspring. Awesome price for a ton of comfort! Strongly recommended.

If I could give negative stars I would. hands down worst experience AND quality ever item ever. Where do I even start. 1. Delivery was scheduled for a different day than was originally told 2. item was absolute garbage (bed frame) was wobbly all over the place 3. technician scheduled to come out weeks after complaint of how awful it was- this was then cancelled on us 20 minutes prior to arrival then waited another 2 weeks to come out. He agreed bed was garbage and it wasn't a defect to this specific item. 4. always took days to weeks to get email response 5. COO finally got in touch with me, Bob Ahern- pretended he cared and would work with us but ultimately did NOT. Would only offer solutions to benefit him despite the obvious poor quality item. Refused to give us refund or discount item . Wouldn't work with us AT ALL. We could either PAY to send the bed back- w/ restocking and truck fee , OR he would give us credit towards another item. Went to store to see options b/c we still would need a frame regardless- almost EVERY bed had the same wobbly issue, we explained this. Found one but he wouldn't work with us on price. Refused to do anything else but give us a "Warranty" on the bed. Would constantly ask what I would like to fix situation then literally refused EVERY option that would be a happy medium. WORST FURNITURE AND WORST OWNERS EVER. do NOT waste your money or time. He Lied to Better business bureau as well. DO NOT SHOP HERE

Went to Ashely Store at Bucklands Hill on 9/13/19 and bought a sofa loveseat for $639 incl del. What we got a customer service nightmare. First sofa delivered three weeks after and the legs could NOT be attached. I refused shipment and was told a new sofa would be delivered the following week. Replacement sofa delivered 13 days later and this one also had a leg that could not be attached. I Kept sofa since they promised a resolution in a few weeks. Got a call from the Manchester store saying I needed to purchase a maintenance plan to get the sofa fixed for $109. Why? I refused and said this was NOT something I did since the product was defective. The main store person I was speaking to was rude and outright nasty. I spoke to manager and she said she would look into it. We were promised a call back. After three days and Not getting any call, I called and again asked about status of repair. Was told they would look into this. Got a call back and said repair scheduled for the 29th, which is 46 days after we made the purchase. I'm assuming this saga might be over? Our recommendation - NEVER GO TO ASHLEY FURNITURE IF YOU WANT THE BEST SERVICE AND THE BEST DEAL.

Ordered a storage bed online and bought two set of drawers of it (to have a set of drawers on each side of the bed). The delivery men come and that's where it went south. First they complained about my driveway and how they couldn't back in. Then gave attitude when i wouldn't give them permission to drive on our lawn (i told them our septic system was in the front and driving a heavy truck could damage it). They finally get everything inside and demand that i turn off my ac because the room was too cold for them (it was 95 degrees and 70% humidity the day they delivered). I turned it off and sat in my living room which is adjacent to the bedroom, i am literally two feet from the bedroom door and hear them talking "yeah had to tell the woman to turn it off, it's frozen in here" they laugh and then say "yeah women be liking everything cold". The men built the bed and proceeded to ask very personal baiting questions -how long had i lived here, -who lived in the house -what my work schedule was like -what kind of dogs i had in the other room -how old i was -was there a man in the house. In addition they also only brought one set of drawers. Later after they left i went outside and saw that a planter pot had been smashed. So i called the warehouse and was told (by arlene)to send pictures, i did. I was told also that the drawers were back ordered and they would call to schedule a new delivery when they had them back in. Fast forward three weeks, arlene never called me back after i left several messages. But they are delivering the drawers so they called to give me my delivery time, when I mentioned I hadn't gotten a call back about the planter i was told "she got all the messages and she couldn't do anything about it. " I mentioned the behavior of the delivery men was also not addressed by her and was told he would give her a message. Called a corporate number and they eventually got her on the phone. I was transferred to arlene and she spent 30 minutes or more saying how she asked her delivery men and they didnt break it and since i dont have video and didnt see them break it that she believes them. She then told me they have never had complaints about the delivery men and everyone loves them and "maybe you took what they said the wrong way or read into it too much". She said she would talk about the ac comment but that "the comfort and safety of my men is top priority" She said there was no other crew to deliver it and the only option i had was to pick it up and assemble it myself.

Helpful staff. Went in there to look at a future purchase. Staff was friendly. Gabe my granddaughter a stuffed animal to play with. Great experience.

Just purchased a dining room set and a side board from Ashley’s. Wonderful designed and no damages during delivery. Easy people to talk to and very accommodating. I highly recommend this store! Great service and great furniture pieces. I will be back for more!

get off my page. I will report you if not off in 60 minutes. trying to talk to my daughter and your store invades my posts.

The manager Emily and her team were very helpful. They took time to understand what I was looking for and suggested options that were spot on. Great customer service.

Good prices good service

Purchased a new couch for my home. Not a huge selection, but quality for price is good. The sales staff are not pushy. I only gave 4 stars because customer service does not respond to messages left. I had to call multiple times to finally speak to a human.

This store gets 0 stars from me! My items have been sitting in there wharehouse for over 2 weeks and NO ONE called me to tell me anything as the email they sent to me said they would, i had to call them . then they told me yesterday the items were all ready for pick up and have been inspected . i go out and rent a truck to pick my items up and they tell me my items have been damaged they have to re order them! I have requested a full refund! Never again!