Ashley Store | West Warwick, RI 02893

Why would I pay for a warranty if I can't use it? My dog scratched the material of our brand new couch. We were told rips and tears are covered for 3 years with the warranty. Just got off an hour long phone call where we were told tears aren't covered. Worst customer service I've ever experienced and a waste of 300 dollars for a warranty. I'm fuming.

THIS IS NOT A DESIGN CENTER! It's just a furniture store. If you are expecting something like the Boston Design Center you will be incredibly disappointed. The young lady who greeted us acted like we were crazy for asking about real design needs because we weren't just looking for furniture. Got the vibe that we wouldn't be able to browse unattended if we wanted to. Wasn't impressed by the furniture or accessories we did see.

Older blonde woman is outrageously rude. She practically stalked my husband and i around the store repeatedly telling us we should look at the “discount” furniture and heavily implying that’s all we can afford. Since we were dressed nice and perfectly polite I can only guess that she profiled us because she has some sort of problem with immigrants. Ironically we probably earn twice as much as anyone working there. Since we’re clearly unwelcome we bought elsewhere. Very bizarre experience.

Sammy was awesome!! He allowed us time to shop without hovering and was available for all of our questions. Found a great sofa and received delivery in 2 days.

Sammy was an absolute pleasure to work with. He was so attentive to our needs and did not try overselling once. Completely transparent through and through. We traveled 40+ minutes from Fall River and would absolutely come back in the future to work with Sammy. Thank you again!

I ordered a mattress was told it was in stock. Day before delivery they called to tell me they don’t have it in stock. They Changed delivery date. Then call to say can deliver earlier. Day before call to say all stock they had was damaged. Changed delivery date again. Called again to say it was coming in earlier. Call day of to say don’t have it in stock. Mind you I missed three days of work do to staying home to receive. Mind you I didn’t call looking for it they kept calling us to change date. I will not shop there again.

A pretty good selection. A much better selection if you count Cardis which is next door. Audrey Ashton helped us find a sofa set we needed. She has a great and pleasant customer service attitude and is quite helpful. We will be back and definitely ask for her. Prices are reasonable and quality is good.