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Ashley Store + Outlet | Anderson, SC 29621
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Anderson, SC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet in Anderson, SC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Alex and Dylan were great. Both were very helpful and made buying a couch easy.
Alex and Dylan did a great job. Both took great care of us.
Dylan and Alex were wonderful and knowledgeable!
Had an awesome experience. Dylan Miller was very helpful but not at all overbearing or pushy. He answered all our questions. Would seek him out again. Thanks Dylan
Had a great experience shopping my dining table set at Ashley’s yesterday, very friendly people and great deals I would 100% recommend.
Worked with Alex who was amazing! He took all our needs/concerns/wants into consideration and showed us everything that would work for us. He listened to everything we said and helped us pick out the perfect couch for our family! The process of shopping and buying was super easy with no worries and never once felt pressured to go with any one piece. Alex was great!
April was great in helping us fill two living rooms. She was not pushy and let us take our time.
Dennis was very helpful and knowledgeable!
Chad was very helpful. We had trouble finding a good mattress and he helped us find the best fit for our budget and needs.
Dennis helped us pick out the best bedroom suite! He was pleasant and went above and beyond to help us! Very pleased!
Alex helped out perfectly
Dylan down great helping us get what we needed and friendly staff
Alex was great, not too pushy and took the time with me and understood my crazy needs. Found better than what I was looking for and at a lower price than expected
Dylan , excellent customer service. Very informative about the product and easy to work with
Alex was extremely helpful!
Mr. Dennis in Anderson S.C. was very nice , he helped us very good
Alex was great. Made our furniture shopping process quick and easy.
Leanne was such a huge help today! 10/10 recommend asking for her to help with your shopping experience!
First class experience! No pressure and good prices.
Chad was a great help and very patient with my wife and I while shopping with our little one.
Salesman Alex was AMAZING!! Highly recommend You visiting the Anderson store and asking for him! You will not be disappointed! Thanks Alex for everything!!! 5 STARS ⭐️⭐️⭐️⭐️⭐️
Alex was great! His attitude and knowledge of the product was fantastic! This guy could teach other salesmen a thing are two!
Worked with the price and was very thorough very polite. Dylan Miller
Dennis was very helpful and great customer service
Leanna was the most amazing sales person I’ve ever met
Opened up an Ashley account through Synchrony Bank with a credit limit of $15,000. Started with a purchase of a new dining room set for our new home in the amount of $2,024.49 in early August. The statement showee a balance over $4,000.00. To this day, still hasn't been resolved, even after a half dozen calls to both the Anderson SC store and Synchrony. No one to realize the issue, very frustrating. Next step will be to get a lawyer. Never again!
Alex was VERY easy to work with and extremely knowledgeable! He also didn't get mad when I changed colors at the last minute!! Great experience all around. Definitely my go to guy for any future purchases!
Had a great and smooth experience with Danny in the Anderson SC store. Purchased a sofa and recliner.
Fantastic group and store. Sales team wasn’t overly pushy and assisted in getting a great deal. Insurance and protection plan is a phenomenal deal and almost a no brainer!!
We found just what we were looking for !
Great experience! Alex was a big help. He allowed us to look without any pressure and answered all the questions we had.
He was a great salesman and helped us out with all of our questions
Dennis was great! I was able to get the furniture I wanted and delivery is not too far out!
Wonderful experience with Dennis!! He was very knowledgeable about each piece of furniture and helped us make the best choice for our family!
My wife and I went shopping for Guest Bedroom King size Bed and mattress. We took our 20% off mailer. Seems Every item in the store is on sale or Hot Buy, so you cannot use 20% off. ...even the Box Spring.
Got the chair I wanted at a great price. Dylan Miller was super knowledgeable and helpful. Thanks for a great shopping experience.
I have spent SO much money at this place. Bedrooms sets to living room sets (3) dinning room sets. I didn’t have any problems until my last purchase. DIAMOND CARE IS A SCAM! I was told by the sales person in 2020 that sold me my queen bedroom set that if anything happens to my furniture in 5 yrs diamond care would fix it it’s been 4 yrs. The finishing has come off the dresser and nightstands i sent a ticket to diamond care they said it was normal wear and tear and they wouldn’t replace it and only did single items not several items. BUT last time i checked I bought diamond care for the SET not ONE item from the set? 😐 I got in contact with my most recent sales rep he said he would reach out to the manager at this location. It took almost 2 weeks to hear anything back and honesty the lack of care you receive after you purchase something from Ashley is just so unprofessional and unacceptable. This is the last purchase i will make with them. The quality of finishing is poorly made. I was suppose to get a call today from the manager and then once I explained how I wanted a refund on set up since my husband and i did it (not the ppl that brought our furniture to the house) and also take diamond care off my order (it doesn’t cover anything) i got a “well if that is all you need I don’t need to call you today” oh but yes you do, because I’m a paying customer and my furniture you sold me within the allotted time period is messed up and you need to stand behind your word and fix it. Bad business here. Messy to say the least. Drop off for my furniture was SUPPOSE TO BE 8am -11am the men called me at 6:30 am and arrived at 7 am. 🙄 Not happy.
Great service, Dennis helped us finding multiple new furniture and lowered the price by a lot! Everyone was so friendly and welcoming.
Alex was great! Very helpful and professional.
Dennis is the absolute goat. He knows everything about furniture. His salesmanship is unmatched. An Ashley Furniture legend. 10/10 would recommend.
Great Experience at Ashley once again! We had the same person help us! Alex! He is so patient and very detailed in explaining exactly what to expect. I love the 12 month interest free option and can’t wait for my new chairs to arrive!!
The manager April that I worked with was amazing! She was patient with me making my decision and made sure I was getting what I wanted. I can’t wait to get my new couch
My husband and I were so happy that this store had the couch we had been eyeing online so we could actually see it in person and try it out. Dennis was amazing and knowledgeable and we can’t wait to work with him again in the future!
Alex did a great job helping us find living room furniture that best fit our needs. He was able to answer all questions and was helpful and friendly!
Alex did a great job helping us pick out furniture for our living room! He was able to give great descriptions of each pieces and help us find a piece that best suits our needs. Amazing!
Polite and Easy experience.
Alex has been the best we've worked with at Ashleys! He is so friendly, not pushy whatsoever, and was able to quickly answer all of the questions we had. Definitely plan on looking for him whenever we come back in to shop.
Alex helped us and wasn’t too pushy, explained everything In detail and didn’t leave anything out!
Thank you for your time today! We look forward to using our new outside furniture. You were very helpful!
Chad was AWESOME!!! Highly recommend Ashley and ask for Chad!!
Dennis took great care of us!! We enjoyed his kindness and help.
Leanna was wonderful and we didn't feel rushed. She will take her time and she you what you want
My husband and I decided it was time to upgrade our small sleeper to a more comfortable sleeper sofa for our granddaughters. I went to Ashley furniture and met LeAnn. She was helpful, but not pushy. I returned 3 times and she helped me measure and try out the sofa. When I purchased it, she gave me great advice and a better price than originally quoted. I was so impressed, I plan on returning next summer for additional pieces.
Excellent. Met at the door,offered a walker,which we used,were shown several recliners and chose one. Got everything settled including delivery very quickly. I am very satisfied !!!!
April was a pleasure to work with. She made sure my order was put in correctly. She went through paperwork thoroughly as well. This is the second bedroom set we have ordered. We will be returning in a few months.
Alex greeted us with a warm welcome and eager to help us. He put us in the direction we needed to go and we left very pleased with new living room furniture. If you visit Ashley furniture ask for Alex and you will leave very pleased!!!
Dennis was great and sold me exactly what I was looking for
I made an online order from another state with April and she helped me pick out furniture, find the best deals and get it paid for quickly and easily. She was fun to work with and understood what I was looking for, style and color scheme… I will definitely purchase more item this way. Great experience!
Chad and Alex
Dennis spectacular. Excellent customer service best at any furniture store I’ve ever been to. recommend you go and speak to Dennis for your furniture needs. This also super helpful and showing us how to operate a butterfly table.
Very helpful and I had a lot of stuff we were buying
We had a wonderful experience buying new furniture at the Ashley store in Anderson! Alex helped us tremendously with the pieces we needed. I would highly recommend Alex to help you out at this location!
Very good selection. The staff were very helpful, not pushy at all.
Dennis was exttemely friendly and helpful!
Dennis was great with helping me find exactly what I was looking for. He listened and catered exactly to my vision. Dennis has great customer service
Wonderful experience with Dylan at the Ashley Furniture Store. He is so personable and helpful. He really listened to my needs about getting a recliner for my brother who is going to begin cancer treatments. I would shop this store again just because of Dylan’s customer service.
Danny was awesome. We had been looking around for some living room furniture. He helped us find exactly what we were wanting at a great price. The overall experience was outstanding.
Mr. Rice was very helpful and honest.
I was highly impressed with Alex Margs professional, enthusiasm, and dedication to making sure I was happy with my purchase. He does am exceptionally good job
Loved working with Dennis! He was so patient with us and all our changes. I would recommend him for anyone to see at Ashley Furniture
Kudos to Leanna Mares for helping me and my sister. Very helpful and a sweet lady !
It was a wonderful experience shopping with April! Quick, professional and courteous!
April and Dylan were so incredibly helpful and kind!
I had ordered something online but it would not complete. Alex helped me fix it right away!
Denis in anderson was great. Matched price and got us what we needed.
Alex was an excellent sales person. He was personable and very patient with us. Thank you!!
Alex was very helpful, patient and informative.
Alex was so so helpful to us! He was so patient and kind! He was absolutely amazing!
We went on the hunt for the perfect couch. Dennis at Ashley Furniture in Anderson was extremely helpful. He answered all of our questions patiently walked us through the purchase and delivery process and truly was a great salesman. He was not pushy and took great care us. We would highly recommend him and Ashley Furniture.
We worked with the GM and the sales associate, April. Both were very knowledgeable and helpful. Showed us options based on what we wanted and explained other options available as well. Ended up getting a set that is not what we originally looked at but very please with our choice. Very detailed in going over pricing and financing options available. Very good experience and would highly recommend!
Dennis W. was a huge help!
Alex was amazing! He was very informative and helpful with us finding the perfect matress.
Alex was great. Very informative and helped us make a great purchase. We will definitely be back.
Dennis was an amazing person to work with. He was friendly, helpful, very knowledgeable and gave us no pressure. Would definitely work with him again.
April is always amazing! Give that lady a raise! Went above and beyond as usual to make sure we had the perfect fit for all of our needs.
Thank you Alex for the help! Best experience came 3 times before I finally purchased and at no time was I made to feel that I needed to purchase. Will definitely come back for my furniture needs and ask Alex for help.
Alex and Chad was awesome and was really nice as well this place has great customer service all around
Chad was the absolute best! We bought a couch and love seat from him and he was so helpful and honest with us! Ask for him when you go shop!
Dennis
Denny took care of us like we were family!! I definitely will be back!!
Dylan miller was a great help and great to chat with would highly recommend he will get you taken care of !
Dylan was so helpful and helped us get the perfect sectional for our apartment!!
Dennis provided excellent service and was a great help!
Very pleased with customer service
Dennis was great and patient, explaining all the options available. We came back the next day to purchase. Will definitely shop again and request Dennis
Me and my husband entered the showroom yesterday and was greeted by the most helpful young gentleman, Alex/Alec. He asked what we were looking for and showed us what the showroom had. He did not follow us around like a “hound dog” however was available for any questions we had. After trying different chairs we came out with something totally unexpected but very very pleased. And just so happens we are getting a very quick delivery. Could not ask for a more polite experience from the store showroom. We will go back and ask for Alex/Alec.
We were shopping for a couple of recliners, and we were greeted by Chad, a minute or so after we entered the showroom. Chad was very knowledgeable and he was a true professional. He showed us many different brands and then gave us some time to look around for ourselves. After we made up our mind what we liked, Chad assisted us in closing the deal and also gave us a real savings. Thank you Chad and Ashley Furniture for a great experience
Dennis is great! So professional but personable. Excellent service! Thank you, Dennis
steven was very helpful
Alex was wonderful with helping us find a couch to fit our living room space 🙌🏽
Dennis Whidden helped me and provided exceptional service
The store was clean and a nice set up. Leanna was such a great help and let us have our space to look around and told us she would be there if we needed her at all. Such a sweet lady! Love the furniture we had purchased and the process was fast and easy. Thank you for your help Leanna.
Bought a new mattress with Chad. He is extremely knowledgeable and professional! We are so pleased with our purchase! We will definitely be back in the future.
Great shopping experience with Chad!
Alex Marg was awesome. Thanks for everything.
Alex was great to work with, sharing details and helpful information. We furnished many rooms in the house thanks to him. Highly recommend asking for Alex!
Dennis was so helpful, kind, and never pushy. Showed us useful information, so we could make the perfect choice in our furniture! Thanks Dennis!!!
Steven was awesome !
Hoy estuve en en la tienda y la señora Carolina me atendió muy atenta y amable y sobretodo con mi idioma que hablo 👍👍
Great place, nice people was greeted time I entered the store, very respectful and friendly people, bought what I wanted at a very good price. Very satisfied with Ashley furniture.
Beautiful store, very helpful.
We had a wonderful experience at Ashley Furniture in Anderson, SC. Dennis was knowledgeable, helpful, personable, and attentive to our desires. We never felt any pressure at all!!
Alex is your guy 5 ⭐
Dennis was the perfect salesman. The financing and ordering process was quick and easy. Got me in and out, very considerate of my time.
Alex was super great. Will definitely buy from him again!
Came here looking for a couch and got exactly what we were looking for. Dylan was extremely helpful, never rushed us and would answer any questions we had. Overall a great experience, thank you Dylan!
Had an amazing experience with Leanna! She was so warm and kind and didn’t hesitate to get to know me and what sort of style I’m looking for when it comes to furniture! Will definitely be coming back and asking for Leanna! She’s Amazing!
Leanna is the best in the store.
Dennis helped us find desks! I am so happy with my purchase and he was super helpful.
DENNIS.
Dennis is the bomb .com frfr
Denis was great and helped us with our quick desk purchase!
Dennis slayed!!
Dennis was very helpful, and got us just what we were looking for. A pleasure to work with.
Awesome and fast service! Dennis Whidden Was very helpful!!! Knowledgeable & nice
We worked with Dylan Miller is was a great experience, he was very knowledgeable and very easy to work with. Thanks Dylan
Dennis Whisden assisted us today and we had a great experience! He listened to our needs, helped us find what we were looking for, and it was totally no pressure. Nicely done, Dennis! Good marks!
Dylan was great! He was very patient with my elderly mother and explained everything about the bed we were looking at and the delivery process. He even walked us around the store to show us all the beds that came inside that we were looking for. Will definitely be back for any future furniture purchases.
Steven was great! I told him what we were looking for and he took us right to it. Even matched the online price! Definitely recommend!!
The store is super clean and looks very nice set up. Dylan was super patient and went above and beyond for our mattress! He spent a lot of time helping us!
Steven was very helpful and got me some great deals!
Alex is the man!! Highly recommend shopping at this Ashley Outlet in Anderson, SC!!
Alex was extremely helpful and made our experience and purchase smooth and easy!!!
Dennis went above and beyond answering questions over the phone. Was In earlier in the day and was very dissatisfied. Will return to see Dennis
Dennis is the VERY BEST! I have come to him each time my friends or I need new furniture and he is always so honest, friendly, and makes fantastic recommendations. So glad I bought everything here!
I had the best experience with Mr. Dennis Whidden.. Went to store to purchase mattress set he helped me find exactly what I was looking for... Thank so much!!!!
Great experience. Easy to work with
The sales experience was excellent. The salesman assisting us was very professional and helpful throughout the entire process.
Come in and see Alex, he's great!
Alex was very helpful and friendly while also not being pushy.
We purchased a piece of furniture and had amazing experience with Dennis at the store. He was helpful personable, and found us exactly what we were looking for. I highly recommend going to Ashley store outlet and ask for help from Dennis!
Dennis is amazing and you was so helpful. It was refreshing to have someone so kind and willing to help me with all my questions. I will be returning for future purchases.
Alex was super helpful in helping us find the perfect sofa!
Customer service was excellent, pricing very good, delivery in less than 2 wks.
My husband and I went to Ashley Furniture Outlet in Anderson, SC to purchase a dining set and a bedroom set. We were greeted by Dylan who asked us some preliminary questions about our wants and needs. He then showed us sets that matched our criteria. I loved that Dylan listened to us and didn’t show us a bunch of furniture that we didn’t want. After we made our selections, we were introduced to the store manager, Chad, who helped us with finalizing our purchases. Dylan and Chad were very professional, helpful, intuitive and patient. Thank them both for making our buying experience a great one!
Excellent service
Went with the goal of purchasing a couch and Dylan Miller met our expectations and assisted the whole way through! 10/10 customer service, very smooth process and he made sure to be thorough and informative about everything. Thanks!
Leanna was the friendliest and most helpful salesperson I’ve ever had.
Chad was very helpful to me and my sister I give him 10 ⭐️
Alex!!!!!!!!! He was amazing and had us in and out within minutes. Edit / Update : The bed frame I purchased in the store from was set to be delivered on 8/6/24. I was sent updates on delivery time and tracking of drivers location on the delivery day. Very convenient for making sure someone is home when delivered, but also not having to take entire day off of work to wait for a delivery. What was ordered was a bed frame unassembled and a full size mattress. What was delivered was a mattress and half of a bed frame. HALF of a bed frame. I asked the delivery driver where the rest of the frame was and I was told that is all I got it. I tried calling the store to see what was going on. Nobody answered or returned my call. I put the box in the car and brought I to Ashley to see if they could get the other half of the bed frame or refund the bed frame because nobody can use half of a bed frame. I was told in the store that a claim would be submitted and I would get the other half within days. I even told the lady at the desk that if this was going to be another 2 weeks I just want a refund. I was assured it would not be another 2 weeks for the other half to be delivered. I was sent a text for a review of my delivery. I told them I didn't receive the full bed frame and still needed the other half of the bed frame. The person texting said I only paid for half a bed frame so I wouldn't be getting anything else. I sent them the photos of what I ordered and what I received and I was sent a text saying the conversation was ended. I did receive a call from Alex the next day saying I would receive the missing half of the bed frame on 8/20/24. So another 2 week for the other half of the bed frame to arrive. Then I received the text from the delivery department saying I would receive the missing parts on 8/20/24 and it included a link to verify the parts being delivered. Once I clicked on the link it displayed very clearly that this delivery is Canceled. And the quantity of delivery is 0. So once more I reached out to Ashley to find out what is going on. I was told by Ashley that they will not be delivering the missing parts on 08/20/24 because they don't have them. They also said they have no idea when or if the other half will be delivered but they will keep in touch. This is a seemingly never ending nightmare dealing with this company. Will update again if I ever actually get the other half of the bed frame or if they give a refund. The nightmare is over. Received the other half of the bed frame today. Won't ever get anything from them again but I am happy that the bed frame is finally complete. 🙌
Excellent experience. Go see Dennis. He will help with all of your furniture needs.
Went to look at the selection. Dennis helped us out a lot. He was very knowledgeable and friendly.
Steven did a great job finding us the perfect sofa!!! Very nice and courteous.
Alex was amazing and helped me find the perfect couch for my newly purchased home. He answered all my questions and got me a great price for the couch I ended up picking! I will definitely be returning in the future when I need more furniture. Alex was super friendly and knowledgeable! 10/10!!
Alex is da man. Great price on new couch.
Leanna was super friendly, nice, & extremely helpful! Had a wonderful shopping experience and she helped us find exactly what we needed!
Dennis was so awesome! Great personality ! We will definitely recommend him to our friends and family!
Sally was amazingly helpful getting our items ordered. The store is so beautiful and so inspirational if you have an appetite for decor
Beautiful store with amazing prices and a friendly staff!
Go check out Danny and Chad!!! They rock!!!!
Great sales people and the store looks amazing!
Clean store and friendly staff!
Great place to shop. Good quality furniture and excellent sales people
Friendly staff and great pricing!
Great job Anderson !!!
Love the showroom in Anderson! Everyone is super friendly and willing to help.
Great place
My family and I had a fantastic experience working with the team in Anderson! Very knowledgeable and fun to work with. We will definitely be coming back soon.
Love this store!! Great service!
I worked with a guy named Steven. Amazing service from the time I walked in. Gonna love my new bed!! Thanks Steven! 😊
Awesome service. Leanna listened to what we wanted. It was a relaxing time and can’t wait for power recliner love seat to be delivered
I had a great experience at the store with Dennis helping me picking out a new bed frame. He was very helpful and friendly and a pleasure to talk to.
I had a great experience buying furniture for my first home. Dylan was very helpful and answered all of my questions. I will be back in the future when I need something.
Exceptional customer service and knowledge from our sales associate Dylan! He answered all our questions and helped us get exactly what we wanted.
Alex in the Anderson SC Ashley store was awesome assisting me order my furniture! He went over all details and tripled check all purchased items! The only problem that I do have “not with the salesman Alex” is I also wanted to purchase the evolve battery packs for my new sectional which is from Ashley as well but unfortunately the manger/ general manager takes the keys home and they are the only ones that can unlock the doors! This blows my mind especially knowing how much they are and someone telling you yes we have them but unfortunately l’ll take your money but you have to get your product once the manger comes in! Please make this make sense. If this key is that important why did you take it home to stop a sale because I literally ordered it while in the store from another store just because this doesn’t even make sense that I’m on your time with my money. Come up with a better solution like have a sign out sheet of who goes in this room or maybe lock the key in a certain place in the store and assign an employee on the schedule that is responsible for that key! I think I should contact corporate about this issue because I don’t see a business owner ok with loosing out on money !
Alex was great! Very knowledgeable and attentive.
Alex was extremely helpful and got us in and out in a timely manner! Man deserves the 4th off!
My reclining sofa has been broken since two days after I got it in February of 2024. It is now July and it still isn’t fixed. Please know you can only return something and get your money back 2 days after purchase not delivery. If something seems off send it back as soon as they bring it in the house it’s the only way you get to exchange. They are rude and do not care that you have back issues and you bought the couch to try to help resolve them and now you have your money tied up in a couch that’s broken and you can’t get a new one. I hope Karma gets these people for selling horrible products and charging people a fortune. The one photo was the one I got today saying my part had been delayed again. The second was after they fixed and my couch still doesn’t line up. It sticks out at the top. Horrible!!
Alex is awesome he is very professional really nice very helpful 👍 😀 👏
Our representative alex, was a wonderful help in the the selection of our new sofa. He showed us the features and atributes of the sofas and he was also super friendly. All in all a great store with great employees.
Alex was incredibly knowledgeable and helpful! We found the perfect pieces for our new home. 10/10… highly recommend. Thanks, Alex!
Love the furniture and Alex was so helpful picking out our couches. Thanks !
Danny was awesome, helped me find exactly what I needed and wanted and on clearance! Also helped me find a guy to deliver since clearance items can’t be delivered by them. Very satisfied! Thank you Danny!
Alex did a wonderful job!
Dennis was spectacular to work with. He made the selection and purchase fun and easy!
Chad was great and helpful when we stopped in!
Dylan Was super helpful, very relatable and made the process stress free. We will definitely be back for more!
Steven Justus was very helpful in our purchase
Alex was great!!
Our shopping experience at Ashley's was met with Courteous and Professional service. Chad thank you for your Expertise. We'll tell all our friends and family to shop with you.
Danny is definitely the person to come in and see for all your furniture needs !! He’s very helpful and will answer all your questions!
Please go see Dennis and his team at Ashley Funiture, they are awesome!
Dennis was very helpful, quick, and efficient!
Alex was a great worker great with his speech n was a great help thank u very much 😁
Alex help me get half house furnished, thanks Alex for your help.
Great experience getting a couch! Got a great discount and great service.
Alex took care of everything offered us a discount, let us think on it while we ate dinner and PAID for our dinner. Too good not to share.
Chad helped us on two transactions and both times he knocked it out the park. He was very knowledge about all products and gave his work cell to follow up if we needed anything further. Phenomenal customer service. Will return for future furniture needs.
Alex is amazing!!!! I would highly recommend asking for him personally when going to the store. He isn’t just going to sell you something he’s very honest!
Leanna was super friendly and helpful! Had lots of information and answered all our questions.
Dennis was amazing and I have an amazing bedroom suit because of him
Our sales person is Dylan, very personable, super friendly. We had a great experience shopping there 😃
Dennis was very helpful and friendly!
Such a great shopping experience! No pressure, simple awesome old-fashioned customer service. It was a pleasure.
I had a great experience here! Dennis was so kind and helpful and assisted us with any questions and concerns in purchasing our couch. If you are looking for great service and fair prices for great furniture, this is your place!
I went in on Friday and had an amazing experience. We worked with Dennis & he was 10/10 stars. So knowledgeable and friendly and helped us find our perfect couch. Would definitely recommend visiting if you are in the need for new furniture!
Alex was awesome! Knowledgeable and helpful!
Alex was great!!!!
Made a purchase in March, before delivery occurred, chairs we bought went on sale. Asked April if we should cancel order to get the sales price, she told us that it would be adjusted. Three months later, several phone calls and visit to the store, no price adjustment has been made. During store visit I met with Chad, and he showed me the email he was sending to the manager to get this addressed, that was two billing cycles ago. 6/21 update- Was told the store that blew me off for three months was told to contact me. Two days have gone by, still nothing.
Great place
Leana was a wonderful employee and very helpful with our purchase
Dennis was very helpful. Knowledgeable, polite. Offered up several options. Was a pleasure doing business with.
Dylan has been great to my fiancé and I. I will only purchase my furniture from him! He has the best customer service I have had. I highly recommend him and Ashley in Anderson!
Dylan... That is all
I had a great experience with Dennis! He was super knowledgeable and made buying my first “adult purchase” a great experience!
Leanna was very helpful in the Anderson store. She was very informative, listened to what we wanted and helped us find what we needed.
Steven was very helpful in finding our new couch!
Awesome experience! Found the most comfortable reclining sofas that I never knew I wanted. Absolutely love, love Ashley Furniture! Customer service is still a thing! Thank you!
Chad was very helpful.
Chad was very helpful.
Chad was very helpful.
Dennis is awesome! Thank you so much for your help!
Dylan was great!! Super helpful and easy to work with. Great selection of furniture at this location.
Editing Original Post! Dylan was super helpful IN STORE! I ordered a piece of patio furniture at the beginning of June. Was told 2 weeks at most for delivery. Here we are 5 weeks later and they have NO IDEA of when the furniture will arrive. Not the place to go if you are actually looking to have your furniture in a reasonable amount of time...
Leanna was great with helping my daughter find a Dresser for her room!!!
Chad was great and saved me some money.
Steven was wonderful
Leanne is very sweet. She listened to what I was looking for. She is very knowledgeable about every product she showed me. She is very warm and humorous.
I had a fantastic experience shopping for furniture with Steve. He really understood what i was looking for and provided excellent suggestions to help bring my vision to life. The quality of the furniture I purchased was top-notch, and I couldn't be happier with the end result. Steve's customer service was outstanding he was friendly, helpful, and made the whole process a breeze. I highly recommend Steve for anyone looking for quality furniture and exceptional service!
Chad and Dillon were great to work with! Bought a table n chair set.
We had a great buying experience with Anderson, SC store! Leanna was great to deal with! We will definitely recommend Ashley and Leanna!
Steven was such a great help. Found what I needed.
Dennis was a fantastic help I’m finding our new couch. He gave us lots of helpful information without pressuring us to make a decision. Would definitely recommend Dennis’ help to others!!
Alex always takes the time to listen to our needs before offering solutions. That’s huge to us. He is consistently helping us find the things we need at the best price. We will always come to see Alex!!!! Thank you!!!!
Alex Marg is always super helpful in helping us find the best furniture for our home! He has guided us on buying the perfect mattress, pillows, and now the perfect sofa!
Great experience with Dylan Miller in Anderson. Highly recommend
UPDATE: While the salespeople were lovely, the rest of the process hasn’t been lovely at all. We ordered a sectional in the store and were told it should arrive 6 weeks later. Zero communication and the online tracker just kept pushing the delivery date back further each day. The sectional didn’t arrive for more than 9 weeks and then it had mismatched footings and a ripped dust cover underneath! There are also a few manufacturer errors in the back of the sectional that need to be addressed. The delivery folks (sweet as could be!) documented the issues and then Ashley Furniture texted us with an installation date MORE THAN A MONTH LATER! What?!? We called to address and were quickly dismissed with zero acknowledgment of the inconvenience. Really disappointed in this whole process. Original: Chad Rice was extremely patient with our family as we searched for the perfect sectional for our living room. We came in multiple times and he was extremely knowledgeable and accommodating - ultimately helped us find the perfect piece and were thrilled! Thank you Chad and all of Ashley Furniture!
We had such a wonderful experience with April. She let us browse a bit and then when we were ready she helped us with all our needs. April did a wonderful job
Dylan was a great pleasure to be around. Pick Dylan always.
Dylan was amazing, best salesperson in the place.
Chad was great!
I recently bought a bedroom set from Ashley Homestore in Anderson, and it was a fantastic experience. Dennis was incredibly helpful and attentive, guiding me on the finance part of the purchasing process. I highly recommend Ashley Homestore and especially Dennis for outstanding service. Five stars!
First time buying furniture. Dylan Miller was very helpful and professional! 10/10 would definitely recommend
Had a wonder experience and found exactly what we were looking for. Thanks Dylan
Had the best buying experience hands down! Thank you Dylan for all the help.
Dennis was a pleasure to work with. Gave us space to look around and answered any questions we had. Also, kept the kids happy with snacks! Thanks, Dennis!
Had a great experience buying with Leanna today. Helped me with my needs and showed me a variety of options.
Chad was awesome!
Dennis was very helpful in the buying process. Can’t wait to get my new furniture!
Dennis was very helpful throughout the entire buying process. Thanks, Dennis!
Customer service was fantastic !!! Delivery went from one week to two
Chad was awesome definitely will be back!!!
Chad was extremely helpful and on point. Chad was GREAT!!!
Chad was great
Chad was great!
This business was very clean plus no smells! We were greeted shortly after entering the premises. Sales Consultant Dylan Miller ran to meet us and showed us the store. He’s very pleasant, acknowledgeable, efficient, plus if not 100% sure about something will ask a superior (Chad/very nice). My hubby and I were not rushed to make a purchase but finally we put in an order for his new electric/battery recliner (early Father’s Day gift). This was an enjoyable experience from start to finish with Dylan! We will be back in the future!
Alex is great! Very good experience and was in and out with a chair in 20 minutes.
Chad was extremely helpful finishing up the order!
We had an idea of what we wanted in new living room furniture and April helped tremendously in narrowing down the options until we found the perfect set.
Alex did an excellent job in helping find the perfect furniture fit four our new place
We had an awesome shopping experience with Leanna, the sales rep. No pressure to buy and showed us what we were interested in purchasing. Leanna gave us multiple options and also the space to think and make decisions! We were able to furnish our place with quality furniture at a reasonable price.
Had a great experience with Alex!
Very bad customer service. Please save yourself heartache and shop somewhere else. There no one there to help. The sales associate Alex won’t answer our call or text. You just have to go to the store and still not sure your problems will get resolve. Bad place to spend even a dime. So sorry I have to give one star. They deserve-10
The worst place to shop. Never ever want to even be there again. The worst customer service I have ever seen so far in my life. (And I am 62and have seen a lot). The sales person completely ignored my call and my text. The corporate people that I talk to (twice) didn’t seem to care much. I hate the place.
Bad do not go at store so bad
Great place to shop a lot of stuff to look at and quick shipping
Dennis was very helpful and quick
Alex was great! No pressure sales and he helped us make a great purchase.
Highly recommend if you decide to shop at Ashley Furniture to ask for Dennis! He was outstanding with his service and was so helpful and patient as I'm very indecisive. He helped us out tremendously and so thankful we chose to shop at Ashley Furniture! Excuse the picture, my kids were playing with the pillows! Thank you so much Dennis for your help & I will definitely be seeing you again soon!
We had an amazing experience with Dylan today. He immediately greeted us at the door and continued to follow up to ensure we didn’t have any questions throughout our shopping experience while giving us enough space to discuss options and make decisions with no pressure. When we had questions he answered them thoroughly and it was obvious he was knowledgeable about the products and helped us make an informed decision by pointing out the details, pros, and cons to each furniture set. He asked us follow up questions and catered his answers to the information he learned. He was personable and upbeat throughout and felt very trustworthy. 10/10 recommend purchasing furniture here!
Leanna was a great and helpful salesperson and showed us exactly what we were looking for! Our experience was hassle-free and pleasant!!
Alex did a wonderful job. Very proffesional and knowledgeable about the type of furniture I needed. I would recommend him if your looking for new furniture in the Anderson store.
Leanna was fantastic to work with!
Leanna was WONDERFUL! We came in to look at mattresses. She was so helpful and very knowledgeable. Would absolutely recommend buying from this store.
Steven Justus was quick, professional and a pleasure to shop with.
Mr. Dennis W. was extremely helpful from the moment we stepped into the store. Very personable and he made sure that everything worked out in our favor. Very knowledgeable with what he does. It was a pleasure to meet and have had the opportunity to work with him in the process of looking/buying furniture. 10/10 would highly recommend.
John was great!!!
Dennis was very nice and helpful while we were shopping for furniture. We didn’t feel pressured and felt like all our questions were answered. We will definitely shop with him again at Ashley Furniture!
Steven was awesome & had so much patience!
Alex was so helpful and knowledgeable. Would definitely come back and buy additional furniture.
Alex did such a great job he even saved my family from a burning fire
John was awesome! He didn’t waste my time. I told him what I wanted, he took me straight to it, and got me the best price!
Leanna assisted me at Ashley furniture with finding some pieces that I needed for my living room. She was very personable, she listened to my concerns, and showed me options that aligned with exactly I was looking for. She was able to make me feel extremely happy & excited about my new purchase and investment. Please go see her you won't be disappointed!
Leanne was very helpful in helping decide what bedroom set would fit my space and taste. Thank you for your help!
Chad was great - helped us with exactly what we needed and wanted!
Alex was an awesome salesperson. Appreciate all his help
Went in looking for a couch set and was welcomed by Dennis. He was knowledgeable, personable and gave us space but still there when we needed him.
Good experience, nice people
Dennis was a wonderful help! Great service.
This is a very long review but once you read it, you’ll know why. I ordered our furniture on 24th March. At that time, I told them that we need furniture by 30th March. They could not deliver it on that date but said will deliver on 3rd April. So, we said “okay”. On April 3rd they were supposed to be there between 1:30pm and 4:30pm. I called to check on the delivery at 4pm and were told that the delivery was cancelled. Nobody called to inform me about the cancellation. I spent 2.5hrs waiting on them. So now, I was told that it will be delivered on 6th April. Fine. I agreed because you think we had a choice? I was also told that they will expedite the delivery or compensate for the delay. I am still waiting to hear about the compensation (Pic 1). Then I get a message that it is scheduled to be delivered on 10th April between 10:30a and 1pm. Once again, I had to agree and confirm the new delivery schedule. Then I get a follow up message that if somebody is not there to receive the delivery, they will charge us $79 for re-delivery. Who is going to compensate me for the time spent on 3rd April waiting on them when they cancelled delivery without notifying me? On 10th April, I received message at 10:19am that the delivery truck will be there in 2 minutes (Pic 2). After 45 mins of wait, called Ashely and were told they are on their way. Within 2 mins of this conversation, I received another automated message that the delivery time has changed and they will inform me of the new delivery time later (Pic 3). CAN THIS GET ANY MORE REDICULOUS? The saga continues. I called back Ashley at 1:12pm. Now I am given the delivery window of 2pm – 2:30pm. Again, nobody bothered to let me know. We had to call to find out. BTW, the only way to talk to the store manager is to drive to the store. OMG bear with me because this is something else. At 2:42pm, I get a call from the delivery guys “if I wanted the furniture delivered today or would I like to reschedule?” CAN YOU BELIEVE THIS. By now, I am sure it sounds like I am making this up. Trust me, this is truly happening to me. Hell ya, I want it delivered today. WOW. Finally, the delivery truck showed up at 3:45pm. Had to return one item because it was damaged. IT got scheduled to be delivered on 13th April On 13th April after sitting home all day, the delivery got cancelled because it was on the wrong truck. Now they are trying to re-schedule on the 17th April. I AM JUST TIRED AND HAVE HAD IT WITH ASHLEY. I, and the family, are only glad that we did not order mattress from them otherwise we would be sleeping on the floor for all these nights. I am just waiting to see how much they are going to compensate for all the aggravation I had to go thru. Our take on this experience: Order only if you can take multiple time off from work to wait on delivery of your order. I would definitely not buy from Ashely in future or recommend to anybody. P.S.: it will not let me attach the pictures. we called the phone number that was given by (the owner). no one called back. if you are not interested in talking to me please stop posting and sending this numbers to show off.
My mother in law, my husband and I came to shop for multiple pieces of furniture for my in-law’s new home. We were greeted by Dylan immediately and he proceeded to give us a quick introduction to the store then allowed us to look around. He checked on us periodically and was able to answer all questions and was very helpful! I highly recommend visiting Ashley Furniture and requesting Dylan if you have any furniture needs!
Alex is amazing! He is super knowledgeable, efficient, and personable. I would highly recommend asking for him personally when going to the store. He isn’t just going to sell you something he’s very honest and makes sure you leave happy.
Very friendly service ans great prices
I had a pleasure of meeting. Dennis did a wonderful job. I bought a dining room table from him. I highly recommend him and I will be back.
I would rate at zero if possible. I purchase a sofa with Ashley Furniture June 2022 with the extended warranty. For the past 6 months I have in vain tried to have our sofa repaired as it is sagging and makes creaking noises when sat on. However, somehow none of this is covered under any warranty. I would not recommended purchasing a sofa with Ashley Furniture unless you want to replace the sofa within 18 months.
If I could I would give them a - 10. I canceled an order 3 days after I made it said I would have my money back in 7 to 10. Now have been calling all day keep telling me they will get a manager to call me back but they want. I guess I will have to go up there and try to find out where my money is 😡😡😡😡😡😡
Steve was a great help today
Leanna was great
Dylan was great to work with and found everything I needed to set up my dining room.
Great shopping experience at Ashley once again! Dennis was great! He was informative, helpful & provided great customer service. I will definitely be returning to Ashley for my furniture needs!
We shopped in the Anderson store and Dylan Miller was a great salesman. We were so pleased with his knowledge and his wonderful personality. He is great and you are so lucky to have him working for you. Thank you James and Nancy Abell.
We bought a couch in February 2023 and they tell us all the great things about 12 months interest free. One thing they didn’t tell us is that if we don’t pay it off in those 12 months we would be hit with about thousand dollars of interest. My balance was 1800 in January then went up to 2800 in February which was quite a shock. I always made double the minimum payment to pay it off quickly. Anyways, I dealt with it after reading the reviews of this happening to so many others. I make 103 dollar payment in March and then login to make my payment this evening and says I was charged another 74 dollars in interest so I basically only made a 30 dollar payment last month. That is actually insane and Ashley is scamming their customers. I have bought 3 couches from Ashley’s in the last few years but will never purchase again. I will share my experience with others. To add to all of these issues, we couldn’t actually start to use our couch until August of 2023 due to being delivered with multiple broken bases in February 2023. How is it fair that we are charged the interest fee when we couldn’t even use the couch for 6 months. I ended up just paying the almost 3k balance off this evening because how can I afford to keep paying on this couch every month and the balance isn’t decreasing. Horrible experience that I wanted to share so others do not have this same experience!
Leanna and her colleague April were very knowledgeable and genuine. Gave us some great suggestions and options for the furniture that we were looking for. Extremely helpful on every step of the way and a pleasure to do business with. Highly recommend the team at Anderson SC lead by Leanna and April!
April Todd is awesome!! She never fails to take the best care of us, find us exactly what we need and get it to us a quickly as possible! We use April for all our furniture needs!
My sales consultant was Alex and he was very nice and listened about the things I was looking. I look forward to coming back.
Omg… First time at the outlet and John made my experience Wonderful🤗😍 Thanks John
John Henderson was great !!! He’s the Best !!!
The most Amazing person I have had the pleasure to deal with and enjoyed my visit and purchases!!
Such a beautiful person, soul and AMAZING sales and deserves all the
We found a very beautiful dining set! Alex was very helpful!
John was great!!
John was really great! He helped me find my perfect chair!
Very good experience. Brett was very helpful.
Loved the experience here, Dennis was very helpful, kind, and attentive. He made us feel so welcome, and made us laugh! Will go again. :)
What a great furniture experience! Great customer service… friendly, knowledgeable and not pushy! Thank you Dennis!
Had some great help from Leanna today!
We came in not expecting to buy a couch, but Dylan convinced us! He was great and we ended up coming home with a great sectional couch. Dylan was super nice! Highly recommend!
Do not sign up with a credit card with these people. They are super sketchy and did not sign it up correctly. It has been a nightmare
Great information and assistance from Dennis Whidden when we bought a mattress. No pressure and very pleasant manner.
Alex was awesome! Look forward to buying from him again!
Awsome customer service and Dennis was very helpful and will ask for him again.
Went into the store to look around and not knowing what to get, but April really made it work!! She helped us a lot, specially with making our living idea come out to live. Really appreciate the patience and walking with us around the store. Thanks a lot April!
Ask for April Todd. She’s the best and she saved us a lot of money and made us feel comfortable and understood
Brett was exceptionally patient and knowledgeable. We truly had an enjoyable experience. We definitely will be back.
Dennis is amazing!! No pushy at all but very informative.
Dennis was a GREAT salesperson and was alot of help. Extremely nice man and very friendly. If you needing furniture go see Dennis.
Alex was a big help and very Friendly
Brett was great. He was very patient with us as we walked around checked out the different sofa chairs and listened to everything we said. He did not pressure us at all, which has normally been my experience. He was very informative and knowledgeable with everything.
Dylan was great help he really helped us get two end, tables and the bedroom furniture that we really didn’t want but he talked us into it. He was excellent thank you.
Dylan Miller was very helpful in finding us the perfect dresser! He answered all of our questions and made it a very smooth process. Recommend this location
Dylan Miller was a rad associate and super helpful for us getting our dresser!
Chad was a very great help! Helped me get my living room and bedroom set ordered!
Dylan was great to work with. Good service and courteous. Highly recommend.
Chad provided an amazing experience in shopping for our new couch. He's a great listener and was able to point out the exact couch we were going to love. The prices were fair and right and the selection was great. I'd ask for Chad if you'd like the best experience shopping for new furniture here.
Just purchased from here today Leanna and Alex were great the customer service was fantastic! :)
John was amazing as always! Thank you!
Alex was very knowledgeable and helpful. He made the experience a good one. I am excited to get my bed and living room set. Also thanks to Chad for the financing options.
John was really great!
Mr. John was such a great help! He greeted me with a smile and was very informative with my design decisions while also being mindful of budget. Super friendly!
We love shopping with Ashley furniture and we always find exactly what we need with great deals! John was extremely helpful in finding exactly what we needed! Please give him some Saturdays off!
Dylan Miller was more than pleasant and make this purchase enjoyable. Great customer service. Can't wait to receive our furniture. Will be back in the future.
Just purchased a sofa sectional from here and our associate Leanna was very nice, helpful, and approachable!! Couldn’t recommend her enough!
Great experience! Friendly and fast! Gave me what I asked for!
Leanna was a tremendous help! Thank you!
Dylan was our sales associate today and he showed us several living room options and took his time to go over options and financing. I can’t wait for our new leather couches to be delivered! He was very helpful and the experience was easy and hassle free. Would definitely do business with him and Ashley furniture again.
Great service and attention to details from Brett. Thanks so much.
Chad was great!!!
My boyfriend and I came to Ashley's to look at some living room sets. We were greeted by Dylan who then showed us around. He was very good with helping us to figure out what we were looking for and narrowing down our options. I wasn't expecting to leave the store buying a furniture set. Definitely will be returning here for all our furniture needs in the future.
Me and my girlfriend went into Ashley furniture, and were immediately greeted as we walked in. Dylan came over to help us and listened to all of our needs for the items we were looking for. He listened to our specific needs and asked questions about our preference, being instrumental in us narrowing down our decision to the exact couch and love seat option we found. He answered all of our questions and our tangents with patience and friendliness. All in all, could not recommend more. The options and the pricing were fairly affordable, but could be an issue for people with lower credit or limited means. They do ask for a "deposit" upfront, which they recommend to be 10% of the total purchase price. It was a lovely experience, and will definitely be going back for another few items as time goes on.
Brett was very helpful and helped us find a great piece!
Alex was at the most wonderful person, helped us a lot and was very nice
Hey come see Dennis he help with everything to get approved he’s nice person
Chad was awesome!! Very kind and great to work with!
Chad Rice was so excellent. Very friendly knowledgeable and very helpful!!
Brett was an awesome associate! Very attentive and did not pressure us at all !!!
April did an awesome job helping us buy a sofa today! She greeted us by the door, addressed our needs, and finalized the sale quickly. We were in and out within a half hour. Thanks again! Bonnie M.
My experience with Chad today was great!!! Will come back.
Dylan was a great help and got us exactly what we were looking for.
John was a great help. Very kind and polite.
Dennis,was incredibly welcoming and helpful. I would definitely come back!”
Dylan Miller was extremely helpful and informative. Enjoyed working with him.
Dennis Whidden was wonderful and done a wonderful job helping. He’s very pleasant and friendly
Worked with Dennis on a table set and he did an excellent job! Highly recommend. 😀
Chad was a GREAT salesman he will make sure that all your furniture needs are met! Go see Chad at Ashley Furniture he will fix you up and take all your furniture needs.
Furniture not what I expected. I refuse to pay out 📤💰 prices for pressed wood. The couches & leather were ok, but other places to go for better quality for the $$$
Alex is the best!
Thanks for help pick out my new furniture Steven. You made my life so much easier and handled things in a fast manner.. thanks again
Had a great experience and was helped by Dennis Whidden! Highly recommend working with him, super nice!
Dennis Whidden was amazing! Incredibly helpful and just wonderful in every way
I appreciated being allowed to look around the store without having a salesperson hovering over me. When I had questions, they responded quickly and the purchasing process was handled efficiently.
BJ was very helpful and not pushy at all. Pleasant experience!
Worst Ashley experience ever, they prolong your process when you have issues for NO reason, I will not recommend this location or any of Ashely store again. What should be an easy exchange process according to their terms which I have met, and they want to drag their feet and say it is stuck in approval, I purchased a Tempurpedic Mattress $5K and causes me nothing but pain and chiropractor visits!! All Ashley stores are independently run and my former store who helped me furnish 3 homes would have never treated me this way!! Buyer Beware, and their Delivery Fee is ridiculous at $499.99 to deliver a single mattress!!! I should have just gone to another business!!!
Walked in the Ashley store on Main Street and thought it was an outlet as the sign indicates. Not!! Beautiful furniture and displayed beautifully. Dennis came over and was extremely knowledgeable and helpful. He helped me find exactly what I was looking for! Totally a 5 star retailer!!
I had a phenomenal experience shopping for a mattress and it’s all thanks to Dennis. Exceptional customer service and super helpful! Thanks again for helping me get off the air mattress Dennis!
Leanna was a good sales lady
Dennis was great, he was accommodating and helped out with all of our questions.
Dennis was great!
Excellent customer service from Dylan Miller 10/10
Chad Rice was awesome!!
Dennis helped us with every question we had - highly recommend!!
Chad was great!
We went in for a new mattress and they were very helpful. Excellent service.
Dennis was great! Super helpful and friendly.
Professional and great service April and Alex are awesome Will definitely recommend to everyone
Chad did a very great job! Very helpful!
John was great
Customer service was great. Alex answered all our questions and was very patient. He collaborated with us and made us feel very comfortable. This was our first time purchasing from Ashley HomeStore and it went great. Thank you Alex! 😊
Alex was great and patient!
John Henderson was so helpful and polite ! Would definitely shop here again
John was great!
Alex was wonderful! Knew his stuff! Go see him! You won’t be disappointed!
Chase was great! Very easy to work with.
John was excellent!!!
Dylan Miller was a great help for finding our furniture!
Dylan Miller was wonderful to work with.
Chad was amazing with helping my little family tonight! Can't wait to get our amazing new couch 😊
I recently went to this store to obtain some new living room furniture. The Home Furnishings associate, Dylan Miller, was very helpful and patient with me as I reviewed the furniture options. He was also very knowledgeable regarding the types of furniture available from Ashley. He helped me select some new couches that I and my family hope to enjoy for many years.
Dennis was very helpful and knowledgeable with our questions and showing us around but then letting us walk on our own to explore the store.
We had a great experience with Chad Rice
Chad was very pleasant to work with.
Dennis was a fantastic help in picking out the right furniture!
Dennis was so helpful and nice!
Dennis was amazing! Super helpful and knowledgeable!
April at the Anderson, SC store was very helpful! She made us feel right at home when finding the perfect sofa for us!
I've had two wonderful visits at Ashley's Furniture thanks to Alex. He is the best and listens to me and collaborates with me to find the best option for me and my budget. I felt so comfortable with him the first time that when I had to come back the second time for more furniture, I went straight to him. I don't want to deal with anyone else besides Alex, he's my guy. He's not only a great sales person, but also a wonderful human being. I greatly appreciate him and I will go to Ashley's furniture for all my future needs as long as he is working there. If you go be sure to ask for the handsome polite young man named Alex. Thanks Ashley's Furniture!
Great customer service and easy to deal with! Thank you Leanna!!
Dennis was friendly and helpful in ordering our new sectional. Made everything super easy! Thank you!
Very professional and knowledgeable on what the store provided. Highly highly recommend Dylan!!
Leanna Mares was a fabulous help with our purchase. She showed us what she had in terms of what we were looking for, gave us space to talk and then closed the deal!!! The whole experience was a pleasure.
Dylan was great and helpful! He was kind even with the kids.
Alex was so great helping us with our purchase. Very friendly and willing to come in early to help us
Alex was amazing. He had no problem answering all of our questions and took the time we needed without rushing us. Very polite and nice with a great attitude.
Highly recommended place! John was great!!
Chad was fantastic! We came in multiple times shopping around for a sectional, asked tons of questions and tried tons of couches multiple times, and he was always available to answer our questions and anticipate what style of couch we were looking for, truly fantastic customer service!!
Chad is great!
Steven was awesome. Thank you
Steven Justus was a great help, we are getting a new couch next week!
Leanna was soooooooo awesome! I had been on a journey looking for a table that I was told was discontinued and no longer available. She found the table and bench on the floor and got me the dream table I had been searching for. I am so pleased and happy. Thank you Leanna!
Dennis was an absolute angel. After his amazing service, i only want to be assisted by him. I dont use the word hero often but thats the only way to describe him. I will keep him in my prayers to enlighten more good folk. Hes the reason i believe theres good people out there still. Thank you dennis!
Denis helped me and my marriage. This man is a life saver , he made our furniture shopping such a breeze .
We decided to stop & look around based on a recommendation from my son & family. We did’nt have any intention of buying. We were lucky enough to meet Dylan, whose knowledge, professionalism & patience were outstanding. We ending up buying living room furniture & LOVE IT!! Thank you Ashley Home Store-Anderson & Dylan!!
Just purchased a beautiful couch with the help from Dylan Miller. He was so helpful and informative with this purchase and patient with all of my questions. Ashley’s furniture is the way to go!! Thank you for your hospitality !
Chad Rice awesome salesman!!
I've purchased here multiple times and recently purchased a bedroom suit for an unbeatable price. John assisted me and was super helpful and knowledgeable. I'm always pleased with my purchase and shopping experience.
Shopping with John today and the experience was great! Helped us find exactly what we were looking for within the price range we were working with! Would definitely recommend The store if John is the salesman!
Chad was excellent! Very knowledgeable and fun to deal with.
Chad in Anderson was absolutely PERFECT! He was not pushy, showed us all our options after telling him what we wanted, and helped us decide which sectional was meant for us! I 100% recommend him for a stress-free experience! - Bree and Will Perfect
Seamless experience at Ashley in Anderson. Chad was an excellent salesperson and was able to get us exactly what we wanted almost immediately! 11/10 Recommend Chad and the team!
My experience was great! Dylan Miller and the other employees was extremely nice and understanding. I will definitely be coming back for more furniture in the near future!
Very good, Dylan Miller be gettin it done
April was wonderful!! We were all over the place trying to match things up. She was so informative and patient with us. She even helped us with matching exactly what we wanted. We couldn't be more pleased with her service. The furniture is great quality. Ashleys has a great variety of furniture to suit everyone and their differences in taste! We will definitely be back. Our last furniture set was Ashley and really held up for many years!
Dennis was super nice and helped me get what I needed!
Great selection, Chad helped us find exactly what we were looking for at a great price.
Steven was wonderful to work with!! Will definitely be back!!
Dennis Whidden helped me and one of the best experiences I have had.
Worked with Chad to find a mattress. He was great to work with, very helpful and no pressure.
John is incredibly helpful! Got me exactly what I needed and was very quick!
Service was outstanding. Leanne Mares was very accommodating, professional and a total pleasure to conduct business with.
Dennis is one of the best sales associate i’ve ever experienced shopping for anything. He answered ALL of our questions with ease, and if he didn’t know the answer he quickly found it. We came in unsure of the process and he made it very easy for us to understand. Super nice guy.
John was great! Helped us picked out the bedroom suite we really wanted and found a great bed!
Alex did a great job helping us get the living room set we wanted! Staff was friendly and helpful!
Great experience, thank you Alex!
Alex was so super helpful and really nice!
Dennis was very helpful, polite, and professional. I would recommend him to anyone who is looking to purchase furniture.
Chad Rice was awesome to work with.
John was great!
It was my first time in an Ashley furniture store but. I was excited about their furniture and quality, especially the kind that cats can't damage. Chad, the manager, was very helpful with explaining and quoting prices.
My wife had hip replacement surgery and couldn’t get any rest the first day home, lying flat on her back wasn’t offering any comfort. She said a recliner would assist in being able to find her comfort zone. Ashley Furniture had the answer, an all electric chair that she could control. They let me take the display chair as I wanted to get it home and couldn’t wait a few days, my wife needed relief. The recliner has made a huge impact on much needed rest in between therapy sessions. Any future purchases of furniture will be made at Ashley’s store on Clemson Blvd here in Anderson.!! Steven Justus was more than a salesman pushing a product, he helped me more than I can ever say, it truly made a difference in our lives. Thank you Steven.
Leanne was the best!
Felt as if I was buying a used car. Salesperson quoted pricing that was different than on the product itself or online, then saying I could not use 60 mo SAC on sale prices when price online was same as in store and stated 60 mo SAC was available. Finally get pricing worked out and 60 mo financing issue resolved and he tells me I have to put 10% down? I was pre-approved for way more than transaction. Then he tells me delivery is $299, while if purchase online it is only $99 for delivery and set up? So I have to drive to their warehouse 70 miles away to pick up my sofa and loveseat to avoid paying $300 delivery fee (would have paid the $99 advertised online) Salesman has worked there 7 years supposedly. Bottom Line: I will never buy from the Anderson SC store again, nor recommend that store to anyone. I guess we should have figured something was amiss at that store cause there were no other customers there at 6pm. We actually thought they were closed as they had no outside lights on.
We had a great experience! Dylan Miller was very helpful.
Leanna was wonderful to work with.
Chad was a great salesman. Lived his cheerful attitude. Very knowledgeable.
Alex Marg helped us pick out a new mattress and took the time to answer all our questions. Very patient, informative, and knowledgeable. He also explained delivery and return parameters fully. No pressure and easy to work with. Thank you for all your help!
Dylan was very helpful and informative through the entire process. Will visit again.
Chad was awesome in helping us find everything we wanted in furniture. We went back to him after spending two days driving to tons of furniture stores looking for home furnishings. We valued his honesty!
Dennis was a pleasure to work with. He was informative and helpful on getting the best deal. Both interactions with Anderson, SC salespeople were a delight.
Sales Rep John Henderson was professional and much help. Would definitely come back for further business.
John was great!!!
Great experience!! Steven was a great help !!
Great staff Alex was great highly recommended going in to talk with him
great experience, dylan was very helpful and knowledgeable!
Went into Ashley just to look and see what options they had for bed frames and ended up finding the perfect one! Dylan was super friendly and awesome to work with! He was very knowledgeable and helpful and he made the purchasing process very smooth and painless. Highly recommend!
Great customer service
Ashley Home Furniture had the right size, fabric, and feel for a sofa/sleeper we need to replace a well worn one needing to be replaced. At the Anderson SC store, Chad Rice was the right person for us to talk to and made our store experience great. We are looking forward to getting our purchase soon! Thanks, Chad!
Had a very pleasant experience with Ashley Furniture! A wonderful young man named Dylan help us out. No heavy pressure buying tactics just informative info. Thank you Dylan and Ashley!
Sales Rep Dylan Miller was awesome! He made our shopping experience painless and a pleasure. He was very knowledgeable and accommodating. Ask for Dylan when you shop here!!💕
Dylan was wonderful to work with today.. great experience.. highly recommend!
I contacted their headquarters not about a complaint . When I called I was sent to someone but it was just a voicemail three different times told my info but NEVER received a call back. I even contacted the CEO through email two times again with no response. I feel bad for those that are having trouble. I will NEVER buy Ashley furniture again!
Miss Leanna has been very helpful and a great employee, her attitude was wonderful!!
I went to Ashley Furniture just to see what they had. I loved the items they had, but most of all the discounts. The people were so friendly and helpful. Jennifer was such a great person. I’m leaving farmers furniture and going to go to Ashley furniture my store. You really need to go check out the furniture and the workers. Thank you, Wanda Lee
John at your Anderson SC location was very helpful.
I saw the usual Ashley stuff.
This store has the prettiest show room. I have always bought Ashley Furniture and I am pleased with the quality. The staff is always there to answer my questions and make suggestions. I'll definitely be back for my next room.
Was great working with April Todd! She’s amazing!
Lynda was an amazing sales lady. She was so professional and helpful. If you shop at the Anderson, SC, store, I highly recommend you ask for her.
Alex was a pleasure to work with. He helped us so much with our choices. We will definitely come back and see him again.
Alex was great!
Employees are very helpful. Very nice store.
John was helpful
Our salesperson, Linda was excellent to work with. Very helpful, patient and gave us plenty of time to look around. Felt very comfortable with our time at Ashley Furniture.
The showroom was clean and presentable and the sales person Dennis was very helpful and pleasant.
Dennis was our sales person, he was very nice and knowledgeable about products. Took the time to explain products and took time to listen to what we were looking for. We Recommend Ashley furniture, we will use again.
Steven Justus was wonderful to work with when buying our master bedroom furniture set.
April was super helpful, kind and courteous to me. Great furniture buying experience.
April helped me find what I wanted. She’s awesome!
They was very helpful, answered all questions. There price was great, hard to beat anywhere. I was very impressed, with my purchase.
Steve was awesome and very pleasant A+++
Service was awesome in Anderson. We got a dining room table and pillows. Will be coming back for living room set. Dylan was so helpful and nice. appreciate the service Dylan miller
This is our 3rd purchase for Ashley Furniture. From buying and delivery everything has been awesome!
My experience with Linda was great and she helped me with my purchase.
Steven was a great helper
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My daughter and I was shopping for a dinning room table and chairs. Ashley had what we wanted, great prices. The people that work there are very nice and will go out of there way you satisfy you. Thank you Ashley Furniture.
My consultant Chad Rice was patient as he showed me the different dining room sets in the store.He was thoughtful and I got a very nice discount.I would definitely shop at Ashley again.Ask for Chad... beautiful store also!!
Ms. Linda was very helpful and very knowledgeable about all the pieces my husband and I were interested in. Highly recommend her. Thanks 😊
Over priced for my taste, but very nice goods
Damaged furniture right out of the box! Never dealing with this company again.
Lynda was amazing and helped us find everything we needed!
Dennis made purchasing our new bed a breeze!
Mrs Lynda is the best. Great customer service
Dennis was amazing! The outlet prices were phenomenal. He helped my daughter get pieces for her first place. Be sure to shop here!
Dennis was so helpful and amazing!! Definitely ask for him when you visit Ashley Home in Anderson!
I stopped by today and was delighted to see Lynda was in. I was just looking at recliners and she was so helpful to show me all the ones that fit my needs. As we chatted she remembered I was contemplating the dresser that goes with the bed set I got on my last visit. So I went home, did some measuring and returned to say YES to both items! LYNDA, you ROCK!
Chad was very helpful in quickly ordering us our bed!
Lynda was amazing and helped us. This was one of the best experiences we have had at Ashley!
Very Good Experience with Lynda
Steven helps us find what we wanted in our price range and offered several good options. And worked swiftly and easy.
Dennis was so very helpful and I walked out with a great bedroom set and mattress set. I’ve shopped Ashley years before and have always been quite pleased with the quality of products and excellent service! Thanks, Dennis and team!!!
We had a wonderful experience!!! Linda, was great with customer service and a wonderful sales woman. She got us the most discounted prices and was very very helpful. I recommend Ashley Furniture in Anderson and Linda to anyone!!!!!
Steven was very helpful and explained all the different types of Purple mattress. We were very pleased when we asked questions, he was able to answer them.
Lynda Manning in the Anderson, SC store was extremely knowledgeable and patient in helping me make decisions about my furniture purchase. She followed up after the order was placed to ensure I had a delivery date and that I was happy. She’s very pleasant and great to work with!
April at the Anderson store was a HUGE help to myself and my boyfriend. We recently moved and needed new furniture. We were beginning to get discouraged as we were previously denied . Then approved for an amount that would not be enough for what we wanted . We decided to come back in today to get the exact amount on what we wanted to get a good idea of how to move forward. While we only planned to look Ms April went above and beyond to turn our window shopping into an actually purchase. We appreciate Aprils patience and compassion. You guys are truly blessed to have her. Thanks again April!
I had a great experience picking out what i was looking for thanks to Lynda. She helped us in any way we needed with a big smile on her face the entire time.
Lynda at Ashley Homestore was so helpful to us and walked us through the easy process of buying a couch and end tables. Definitely ask for her!
Alex was super!!! Give him the vacation day please
Had a very helpful experience very friendly and knew what I needed I have purchased an electric recliner which will fulfill my needs
I bought a sofa and loveseat and they were delivered 12-14-23. The middle part of the loveseat popped off and something wasn't right. One side was leaning and would throw you in a hole, making my back and neck hurt. I sent pictures and talked with a representative in detail about the problem. She said parts would be delivered and someone would come into my home to repair. The package was delivered to my house, but it only had parts to fix the center piece. When the repairman came a couple weeks later, he had to order more parts. It's been 3-4 weeks and still no parts. It's been almost 3 months I've not been able to use my lovesest. Ashley is great at selling, but the customer service after the sale is horrible. I can't wait to get this piece fixed so I can re-sale. I'll NEVER buy ASHLEY again!
Steve
Lynda eas amazing! Thank you for your incredible assistance
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The salesperson was wonderful
Awesome service and attention. Many expert suggestions that were appreciated.
Carolina has awesome customer service!!!! 💯💜
Lynda was the bomb!very helpful and friendly with much knowledge.
This is a followup to a 5-star review I posted right after ordering furniture. The buying experience was great, but they don’t stand behind their products. We bought double and single power recliners, and the single one has never been very comfortable. We asked to have someone come to our home to make adjustments. Each time (2) it took weeks for a response, but since they finally came I’m giving 2 stars. After realizing that it wasn’t going to get better we asked if we could exchange for something comparable. We were told no, that in the fine print it explains that once it’s delivered you’re stuck with it. We spent significant $ there, but it will be our last time. They were quick and agreeable on the sales end, but they did not provide good customer service after the sale. Buyer beware.
Leanna Mares was very helpful very professional. Didn’t hover over us and let us choose our dinning table without any pressure.
My finance and I just moved to Anderson and were in the market for a new sectional. The first place we checked was Ashley and after checking 3+ other places we came right back. Dennis Whidden was phenomenal. He really took the time to break everything down for us, asked us what brought us here and sat and talked with us about our situation and old home town for a while. We will always come back and ask for Dennis!
Chad was great! Super helpful!
Steven was very knowledgeable about all of the furniture & very helpful. He helped me every step of the way.
Lynda at Ashley is a wonderful lady and was very helpful in getting us the right furniture for our new home
Lynda was phenomenal helping us find the perfect pieces for our home!
Lynda was great to work with. Highly recommend her and Ashley Furniture.
Lynda she so nice and she help me in everything in anderson sc
Lynda treated us super nice and helped us all the way thru in the anderson SC location. She’s awesome!!
Great experience!!! Chad was fantastic!!!
John was friendly and very helpful. Thanks! Will be returning in future for more.
Just closed on a house and was looking for two love seats for my home. We went to Ashley Home Store In Anderson, SC and met April. We found one that I liked and the process was very pleasant and expedient. I shopped while April did the required paperwork, came back and signed the papers. She was very friendly yet very professional. It was a very pleasant experience! Thank you Ashley Home Store!!!
Lynda was so friendly and helpful! She made our whole visit a breeze!
Lynda was great!
Lynda helped me get the couch I fell in love with! She is the sweetest most helpful Lady!! Thank you so much Lynda! Can’t wait to come see you again!
This place is awsome,great deals and strong well made furniture,ask for Lynda in anderson store s.c.lynda is the BEST....
Lynda was great! Met all of my needs and was so helpful in getting what I wanted.
Lynda was amazing!
John H. is the BEST.
John was great today! Very helpful and a great personality! Thanks John
April was awesome!
Wonderful service! Chad was awesome!
Had a wonderful experience with Lynda! She was a pleasure to work with and helped us patiently to get our new living room furniture! Thanks Lynda!! 🩵
If I had to describe my shopping experience at the Anderson SC location in one word. It would simply be “Amazing “ My sales consultant, April Todd was absolutely amazing. Every question was answered as well as making it possible for me to purchase the most beautiful bedroom set. If you are looking to shop this Veterans Day weekend or this upcoming Black Friday weekend Ashley Furniture in Anderson is where you want to be “AMAZING “
Lynda was an excellent sales person and a big help.
I shop at Ashley a lot and usually have a good experience. However, I just recently went in to purchase an adjustable bed frame. The sales person sold me an upgraded model, telling me the model she was describing was a certain price. I ended up paying for and receiving a cheaper model with less bells and whistles. So, I got what I paid for, but it wasn’t what was sold to me. And although they contacted me about it several times, the resolution was to keep what I bought or go through a WHOLE big process to pay them more for the one we talked about. No thanks. Very disappointed.
Staff was helpful polite & eager to help
This store is awful. Said I was approved for furniture and took 500 deposit and then called from a co workers personal phone and said I wasn’t approved . I asked for my money back and they keep saying it’s coming but it’s been almost 2 months and I still haven’t received my money back. I’m currently seeking an attorney to get involved because this should be illegal. I do not recommend this place I heard several complaints while in store as well about money being taken from others.
We had a great time shopping for a recliner with Leanna Mares. She was very friendly and professional. She was so good that we wound up buying a sofa along with the recliner. Now as long as we receive the sofa and recliner in the 3-4 weeks as promised, we will be very happy.
Horrible customer service. Please don’t spend your money here, you will not be satisfied. Delivery drivers are incredibly rude, store staff just want the sale and don’t care about you or getting your furniture to you. Please, go somewhere else.
horrible products. i'm on the first step of assembly and the holes do not line up with the hinge holes. i wrote to customer support and they respond they will maybe get back to me in 3 or 4 days. i'm returning it.
Purchased love seat and sofa, it was delivered a month later damaged. Repair shipped the replacement item, when we scheduled the repair, the repair team texted they were on the way... but never showed Tried to call customer service for a week, but they claim they are having technical problems. They can text to say they are on the way, but can't find my order... Nice looking furniture. But that is where it ends...
Sales person was great, the problem is it's going on the 3rd week and called to find out status and the can't tell us because they said there was a system outage for the last 2 weeks. How can a outage be that long? Mean while we're sitting on the floor without furniture. My advice is don't buy from them until there syiis fix, no idea when that will be. Very discusted.
Bought VERY expensive mattress, box springs and pillows. At delivery TOLD them before x springs were too high. I thought we were supposed to get lower height. Calls go to charlotte not the store. Went to store and guy went on computer to “replace “ box spring. Told ua went through and we could leave. Next day received email that no exchanges allowed after delivery accepted. Was told people in store are aware of this rule!!! Went back and talked to our salesperson who was encouraging that it could be made right. Stopped by store a week later and left message for him. Have heard NOTHING. They talk nice but not worth a flip. Found where we can get box springs at MUCH better price. BUYER BEWARE!!!
John helped us so much to find the perfect chair and loveseat. Very knowledgeable and friendly. Great experience!
John was Great!!
John was absolutely amazing! Very helpful and answered every question with no hesitation! Highly recommend!!
Was looking for a round kitchen table and found the right size so we bought it and our sales person said a bar went with the table, right size also the price was right and got it for a still love ❤️ this store. Thanks Ashley
Great place
Dennis was a excellent salesman
Chad was very helpful. No pressure, but available to answer all of our questions.
We purchased two recliners from Chad Rice. He suggested that we purchase the $400 Diamond Care Plus insurance and told us that it would even cover damage from a dog scratching the leather. (I know he will deny this and it is our word against his). Never the less, we did purchase the insurance. We don't allow our dog to get up in the recliners. One night we heard our dog jump in may chair and scratched the seat. Only when I submitted a claim did I find out that the did not cover any damage from a pet. Other than that, we are happy with our recliners. Word of advise, before paying $400 dollar protection insurance, make sure what they do and don't cover when you file a claim.
Steven Justice was awesome and very knowledgeable, not to mention kept us from going else where after showing us how easy it was . Ty Steven!
Visited the store in Anderson, SC and worked with Dennis! He is awesome and made our Sectional shopping the best! Thank you Dennis!!
Friendly lots to choose from
John's customer service was outstanding! He helped us find the exact table we wanted, as well as a great deal and prompt delivery!
My wife and I were shopping for a bedroom set. As soon as we walked into the Ashley Furniture Store, we were greeted by Dylan, the salesman. We spoke with him about what we were looking for, and he showed us a few different options. Dylan was VERY knowledgeable about all of the items that we were looking at. Dylan is not one of those PUSHY SALESMEN that try and sell you something that you don't want. After we decided on the bedroom set that we wanted, Dylan made the purchasing process VERY quickly. If you are needing new furniture, go checkout Ashley Furniture Store in Anderson and ask for Dylan! We will return and purchase more from them.
Great salesman Alex! Thanks!
Andrea is the best!!!
We came into the store looking for living room furniture. We found exactly what we needed.Our salesman Dylan Miller was great, he answered all our questions. He was wonderful to work with and made our experience at Ashley's Furniture very pleasant. Tony & Glenda Pitts
Hopefully this will get someones attention! Ashley furniture is horrible.First of all, you need to change your email address I haven't found someone who cares yet. Will YOU? I have been lied too repeatedly. I was told my delivery date would be the 14th and guaranteed it by a sales rep Steven in Anderson or else we would not have bought it. I was told that my paperwork had been shredded by someone on the 5th, so I had to go back in to do it over again. I was told that it would not affect my delivery date on the 8th, by the girl redoing the paperwork., and everything was on time on September 8th. Told that someone would email me with a confirmation date. I received that confirmation date for the 14th and confirmed it. I called on the 12th because I had been told I would receive a call with an approximate time for delivery on the 14th. I then find out I don't even have an order. Then after being transferred to the store finally the salesperson says, it's just an approximation time, the order is in. I was told I would be contacted about this by the delivery people not true, it was a lie. Told that I would be called back yesterday evening the 12th a lie by the salesperson. I waited until 3pm today the 13th to start all over again. Was told, so what it happens this way by the salesperson Steven and Manger Brian at the Anderson store. Who said there was nothing they could and that it was out of their hands. Does that sound like people that should be running a store for you, unwilling to try. Ultimately, I would just need to get over it and so what if you cancel the sale.They didn't care because it matters not to them about customer service, we just going to sell it not help out with it. No one has cared so far not the customer care associates which bless their hearts they didn't make the first lie. But they were unwilling to help with the problem just that's the way it is so what if you've been told a lie we do it all the time. Not the supposedly customer care manager specialist, who still said someone had called me a lie NO ONE HAS CALLED ME! That's been the problem I'm just the customer I was promised a delivery we have no furniture, and no one cares. No solution offered, no compensation offered, because no one cares.I've never received a call from anyone, but I did get the confirmation email that said it would be here on time. No body cares. Someone is lying about this situation, or I would not have received an email.The only person making phone calls has been me and lies are all I'm getting. So will you offer a solution or get it handled. Will someone lose a job for lying to a customer. Or is it a way a life to work there. I can promise bad reviews and I talk with hundreds of people every month bad reviews to come with them without a. solution today. By Someone will it be you or do you have any customer left in you.
Dennis was very helpful
Edit: The owner of the store called me personally after this review and gave what I felt was a very heartfelt apology. She was extremely kind and apologetic and did everything in her power to rectify the situation. I would be willing to go to Ashley again simply because of the owners actions, I think they speak volumes about her character and her business. My fiancé and I have been in twice the last 3 months and both times, we left upset. While the salesperson who helped us was friendly and knowledgeable, the overall experience both times was just not enjoyable. The first time we were pushed into sitting down and drawing out a layout of our living room less than 5 minutes into being in the store despite the fact we consistently said “we just want to look around” and that was not respected at all. There were even multiple comments made about me and my fiancés weight during our first trip and how we’re “big” so we “would like this option cause it was oversized” or how we “should not buy this option cause it didn’t have a steal base and so it wouldn’t hold up with big people sitting on it”. While it wasn’t said with ill intent, it still should not be said to someone who you met less than 20 minutes before hand or unless me and my fiancé brought it up. We ended up leaving very unhappy. We tried to give it another shot today and while it was better, we again were not able to walk around the store without being pushed into the direction the salesperson wanted. And once again, comments about our weight and us being “big” people were made. We liked some of the options we saw but we won’t be back simply because the sales team was just so overbearing and we don’t need comments being made about our weight every time we come into the store.
John is the most knowledgeable and nicest! Ask for him when you shop here!!
John was great
I was looking for a new bedroom suit. April was a great help. I considered buying online but I wanted to see what they had. I’m so glad I went into the store. It was well worth the time and I got a great deal.
Employees were very nice & helpful, as well as knowing my preference right away! April thank you for all your help!❤️
April & Alex we’re great - highly recommend
Got a great piece of furniture for a great price. Make sure you ask for John when you go by the Anderson SC store!!!
Had great experience purchasing a mattress with Steven Justus’s help!
My salesman, Steven Justus was amazing! He was so patient and professional. He showed me so many different options in the styles that I like and made me so comfortable no pressure, it was wonderful. I ended up staying for hours but got everything I needed for our new home. Thank you Steven and thank you Ashley Home Store.
Thanks Chad!!!
Very helpful and patient to answer lots of questions!
John was amazing! He is definitely my go to person!
Alex was very helpful in helping me look for a new bedroom set. He was very professional and answered any questions that I had. This was my first time furniture shopping and he made the experience very easy for me.
Best place for furniture, HANDS DOWN!
John was awesome today. He was very patient with me and I highly recommend.
I was so nervous about buying a mattress, but I had the most wonderful sales experience. April Todd was so helpful with all of my questions, and helped put me at ease about my purchase. I highly recommend April if you are in the market for a new mattress or any furniture.
Dylan helped us today for over almost two hours and was kind, patient, knowledgeable and personable. They were great to work with and the sale was helpful too.
Chad took me exactly to the furniture I asked for…he was informative, respectful and when I was too forward he was patient and kind!! Need more of that!! Thank you very much Chad!!!
Nice and helpful but not pushy
John, was very courteous and a pleasure to work with, a true professional, thank you!
John is the best! Y'all go check him out!
Dennis was amazing and friendly. Made us feel right at home. Definitely recommend
My family spoke little English and April was so kind and patient with us for a table and chairs. She was so sweet
April Todd was amazing to my family
Just bought a couch- Leanna was wonderful. 100% recommend
John is the best so very help and I joy to work with
Steven was super helpful!
Was very helpful
Dennis has been great with customer service and my indecisiveness :) He even remembers my name every time!
Chad was great
Dennis was very helpful and very patient with us answered all my questions helped me and really listened to what i was saying and asking he is a very excllent staff member
Leanna was very helpful and showed us all the options that matched our requirements. Very helpful without any pressure. Great experience.
April Todd was very friendly, knowledgeable and helpful !!
Alex is the best in the business hands down
Great service! Dennis was very helpful and I found all I needed. Thanks!
Dennis is ABSOLUTELY FABULOUS, very personable, kind, and so willing to help!!! If i ever need anything again, i will definitely be calling on him, and sending everyone his way!!!
Dylan M. was so helpful from the minute we walked into the store. He helped us see what will fit within measurements of our space. He told us all the sale details. Once we made our decision he informed us all the details of the purchase and delivery and how we can finance it and protect our purchase. Overall it was a very great experience. Very easy from start to finish. We we were in there less than an hour. I will definitely be back for more furniture in the future. Thank you
Chad, the sales associate was very helpful and friendly, offering lots of advice to inform our decision.
I left that review 3 weeks ago. As Dennis asked me to for some competition they were having to see who got the most reviews. If I could leave 0 stars I would. I purchased 2 couches on August 28th and was told that they would receive the ticket the following Tuesday (September 5th) and call with a delivery date. They did not. We called and was told the delivery date was not until September 28th. Today is September 26th and we called to get a delivery time window because we took off work to receive these couches. We were told that not only did Dennis not put in the delivery ticket, he never reserved those 2 couches at the Spartanburg warehouse as them being PURCHASED. So the couches that were originally ours, that we PAID for, are now with someone else. Now, we have to wait until more couches get delivered to the Spartanburg warehouse for them to be shipped to us in Salem. Which is several weeks out. Dennis also told us he would call with weekly updates as we were unhappy with the fact the delivery date was already a month out. Now, we will be driving to Spartanburg to pick up those couches when they arrive, as we do not trust for this company to even deliver our couches in one piece. It has been a month since we purchased these couches and Dennis has done nothing but lie his way out of everything problem just to make an extra dollar or 2. I am very un happy and will not be buying from this store again. Waiting 2 months for 2 expensive couches is unacceptable. I would love to have this matter resolved, compensated, talked with about, SOMETHING to make sure this does not happen to anyone else.
Chad helped so much! Give him a raise!
Chad did an amazing job. Very friendly and knowledgeable
John got us a great price and we left with everything we were looking for!
Great selection and friendly associates. Ask for John!
Just purchased a bed with Dylan Miller at Ashley he made the process so easy and I was in and out of there in no time!!!
April Todd was the best ever!
Dennis was absolute awesome! Very knowledgeable and helpful.
Lynda was very helpful and didn’t pressure or rush us.
Lynda was a great help today and it was a great experience in the store
Steven was very helpful and very courteous to help meet my need. Highly recommend
I had amazing assistance from Alex Marg today who helped me find my dream sofa. He is very knowledgeable and patient and on top of his game! I would recommend him and the store to anyone who is looking for something special to add to their home. Thanks, Alex!
Our sales manager, Dennis Whidden was incredibly helpful, kind, patient, personable, and sold us a beautiful loveseat too! Thank You Dennis😊
Amazing selection, beautiful clean store and great prices! I recently purchased a bedroom set and everything I ordered was in stock so I would be able to have it delivered 3 days later! My shopping experience was the best I've EVER had, I was greeted at the door with a big smile from an Associate named April, she explained all of the deals that they had going on and told me if I had questions about anything to let her know. I had finally decided on a set so I found my way back to April who was with another customer, she politely told the other customer that she would be right back to assist him (as he was still deciding). She promptly came to where I was waiting for her and asked if I had found everything okay. We then proceeded to fill out paperwork for their financing option where she explained everything clearly. She also helped me pick out a mattress and an adjustable bed frame! Once I settled on all of my choices, she triple checked with me to make sure all of my items were correct and then sent me an email with all of the information I needed from my purchase. On top of this, she gave me her personal phone number and said if I needed help with anything to do with the delivery or had any questions to text or call her anytime! This was the most quick, easy, and painless purchase I've ever made in any kind of store all due to April. She deserves so much recognition for her positive attitude, professionalism and excellent customer service! (I also want to note that a few other employees asked if I had been helped yet while I was looking around. I didn't catch their names, but they are awesome as well.)
Very helpful employees!
April Todd was great, thank you!
Alex Marg was very friendly when I first entered the store. He was helpful in showing me several options that were available. He did not try to steer me to higher priced items. Working with Alex was such a pleasant experience. He is a very hard worker. I hope to purchase from him again in the future. A very likable young man!
Alex were our salesman. And he was very helpful. Thanks for your sale Alex.
John was an excellent salesman who helped us with choosing a couch that fit our needs! We love Ashley Furniture!
I walked in and was greeted immediately by Dennis. Very nice and patient. Dennis was very helpful and made my shopping experience fantastic! Dennis is great!!
We purchased a few pieces from this Ashley store, and we’ve always had a great experience with customer, service and delivery!
My experience was excellent. I went in with what I wanted in mind and while they didn’t have the model on the floor, Dylan Miler was able to give me a good idea of the fabric, feel and color using other examples. He also provided me with many options to finance and I was in and out with a purchase in less than 30 mins. Friendly staff with a wide variety of furniture.
What a great experience with Lynda! Not only did she help us find what we were looking for, she also helped us save a little extra as well.
April Todd is amazing!!! She found us sone great pieces:
Alex did a great job of helping us pick out a living room set!
Leanna wss great
I was in the Ashley store just to look at couches when Dennis came around a corner and asked if I wanted some help. This led to great conversation, a new friend, and a beautiful new couch and recliner. Thank you Dennis and Ashley Homestore!
Steven is the best. So helpful and nice. Highly recommended
went to the Anderson store and Alex helped us out. He was great! Very friendly and knowledgeable. I recommend him for all your needs. Alex is awesome!
John was very helpful and easy to work with!!
Leanna was patient and helped us find what we wanted.
John was the best! Ask for John.
Ask for Dillon when you visit! He’s very patient and helpful.
Dylan was helpful and patient in assisting us in furnishing our new home. Grateful for his assistance
Our sales person was very knowledgeable of all the products, very friendly and professional service. I talked with another sales person, we shared a little giggle that made our experience more exciting. I will never forget these people, love their furniture!
Leanna was awesome at helping us today!
Dylan was a tremendous help!! Very nice store!
Dylan miller was awesome he took the time to help us make our purchase work
Dylan miller went above and beyond to make our financing work!!!
Thank you Ms. Linda for your outstanding customer service again. Until next time for new add ons.
Lynda was absolutely amazing!!!
Chad was so helpful! Showed us many options! We left with exactly what we were looking for and great price. He was friendly and professional.
Dennis was a great help to find a desk to put in my unfurnished college house! We appreciate you and your knowledge Dennis!
Lynda was awesome, extremely helpful, and gave us a great price on a beautiful piece of furniture!!!! Many thanks!!!
Steven Justice
The selection and service was excellent. Dylan Miller was the representative that helped me get what I needed. Not only did he help with finding the right quality purchases but also keeping to an ideal budget.
Great experience
Alex Marg was our salesman on 8/13/2023 at the Ashley Furniture in Anderson S.C. My girlfriend and I found him to be very helpful, professional, and friendly. He answered all of our questions and was very knowledgeable. I would highly recommend anyone to choose Alex as their salesperson. Great job and Thank You Alex.
He is the most polite seller Alex Marg🙏
We had a very pleasing visit. Lynda was very helpful and friendly.
Stopped in just to LOOK at bedroom suits and John was the salesman, needless to say, I'm leaving with a gorgeous bedroom suit and at a great price!!! John was awesome, I will be back!!
Great experience, Steven Justus was extremely helpful!
I had a great experience in the Ashley store in Anderson (my sales person was amazing), but I had to cancel my order because of the horrific customer service and errors when dealing with the delivery of my new sofa. I had confirmed a delivery time by phone and email for a delivery date of 8/4/23 between 2pm and 5pm. I took a 1/2 day off work to make sure I was home on time for delivery. At 8:30am on 8/4 the delivery driver called and said that he was at my house and was not going to be able to deliver because I wasn't home. I explained that the delivery was not supposed to happen until 2pm, but he said that he couldn't wait on us and left. He also told me that this "happens all the time". I called the customer service line and asked to speak with a manager. The customer service agent, "Ruby", was so rude to me on the phone. I asked to speak to a manager, but she said no manager was available. She said a manager would call me back... but that never happened. The following day, I called customer service back and told them I was still waiting to speak to a manager, but went ahead and rescheduled my delivery for Saturday, 8/12. Today, 8/8/23, I get an email saying I needed to confirm my delivery for Friday, 8/11 (I work that day). I called customer service back and told them there was an error, and my delivery should be for Saturday (per my prior phone conversation). The customer service agent was again very rude and said that there was nothing they could do... Saturday was already full. WHY DO THEY TELL YOU A DELIVERY DATE AND TIME IF THAT MEANS NOTHING TO THE COMPANY. JUST PLAN TO BE HOME 24/7 EVERYDAY UNTIL YOUR FURNITURE GETS DELIVERED. I told them to cancel my order. They said okay. Later, I called the Ashley store in Anderson to verify my order had been canceled. The sales agent was kind and said that he couldn't see anything in the system about the cancelation. He said he would take care of actually canceling my order.
They brag about being the biggest but they certainly are the worst at customer service!!! I went in the store and the guy in there was fantastic. This format won't let me finish the review. Keeps cutt
Alex made this much easier than online did! Thanks for the help!
Alex was awesome and deserves a paid day off!!!
Went to the store in Anderson, SC and Lynda was extremely helpful!
Lynda and Dennis were a huge help with my new purchase! So thankful!
They offered us a great deal on our living room set and quick delivery. Very nice folks to deal with as well! We will happily deal with them again when the time comes!
Went in looking for a new mattress and no one offered to help, (store was not busy) managed to walk around for a bit before a very polite gentleman named Chad asked us if we were being helped and proceeded to assist us! Thank you Chad
Our salesperson, Leanna, was awesome! She was very helpful and knowledgeable. The store was clean and pleasant. Very good selections.
I worked with Alex on getting bedroom furniture for my daughter who was moving from Ohio to SC. He handled everything like a professional over the phone and made everything so easy! Great job Alex!!
Chad was extremely helpful & helped us find exactly what we wanted! Quick & easy with his assistance!
Chad was very helpful and did a great job!
Lindburgh was very knowledgeable and a pleasure to do business with. Would highly recommend.
Great customer service and attention.
Leanna was very friendly, attentive, and helpful with our search for living room furniture. She made the process fast and easy!!!!!
Alex was wonderful and explained things in Great detail!
Lindbergh was very professional. He encouraged us to browse and was available when we had questions and provided a demo. Great experience!
Ms. Lynda was a nice p and very helpful
I went in looking for chairs with an ottoman. I actually had found a set online that I liked. Lynda showed me around the store and showed me many possibilities. I ended up falling for a lovely blue chair and ottoman set that will be perfect. Lynda was knowledgeable about the products and walked me through the process. She made the entire experience enjoyable. I would not hesitate to return and have Lynda assist me in the future. Thank you for helping me find the perfect chairs.
•Alex •Lindburgh Aiken Great consultants and gave wonderful hospitality!
Steven Justus was very professional and provided excellent customer service.
Another great experience Alex and Dennis did a great job
John was my salesman and was super polite friendly, I felt he just showed me more options which I had no idea was there the showroom was beautiful and arranged perfectly. I would highly recommend John for any special or specific. He knows where the stock and complimentary items that will help design your purchase. Such a wonderful gentleman!
Chad Rice was wonderful to work with. I highly recommend!
Lynda was awesome and so helpful in helping us find the perfect furniture for our living room, we’ll definitely be back next time we need something and have her help us again!
Lynda was was relational patient and thorough.
We all know you furnishing a new house can be cumbersome. But Lynda from Ashley Homestore made it so much pleasant for us. She didn’t rush us to buy anything super expensive and unnecessary. She went through multiple options with multiple colors to make sure we followed similar hues throughout the house. Thank you Lynda and Ashley furnishing for going way beyond.
Had a great experience. Happy to work with Ashley Homestores to setup our home here at Clemson. Thank you so much Lynda. Lynda sat with us for two days and helped us getting what we needed!
Great sales team! They were very helpful!
Steven was knowledgeable, professional, and hooked us up with a great sale.
Awesome service by Alex Marg. Very helpful in answering questions and honest.
Very helpful staff with decent prices.
Lynda was the best!! Very helpful !
Lynda was the best!! She helped us and gave a ton of advice. Would highly recommend!!
Lynda was very helpful in helping us purchase a mattress. She was very knowledgeable and answered all of our questions and helped us decide on the best option for us!
Lynda was pretty good and amazing!
We had a wonderful experience working with Lynda in store. She was quite helpful and attentive - just what we needed for our first house! Very grateful.
The whole process went smoothly. Lynda was super helpful and answer all my questions.
Dylon Miller was great! Knowledgeable, helpful and not pushy. We got a good price as well.
I absolutely love the piece of furniture I purchased at Ashley’s. The style and everything about it is just right. The staff at the store were very pleasant and helpful. Someone was always there to answer my questions and assist without any high pressure.
Dennis was awesome!
Lynda was a wonderful help! Awesome experience!
Leanna did a great job helping with our purchase!
Chad always takes care of us! wouldn’t buy furniture from anyone else!!
Steven took care of us in a friendly, knowledgeable and expedient manner. Altogether a pleasant experience.
John helped my husband and I find the bed that worked best for us. All while being patient while we dealt with our children too.
Dennis helped us find the perfect couch and recliners for our house. Great customer service. Delivery in 3 days!
Lynda did an amazing job with helping us. She helped us find exactly what we were looking for! We always get amazing deals and are never disappointed. I highly recommend coming to see Lynda!
Lynda was such a great help with getting us a fantastic deal on a living room set! Definitely recommend working with her!
Was helped as soon as I walked in the store
Dennis worked fantastically with me. It was a complete pleasure. Thank you
Linda was pleasant and helpful.
Leanna is the bestttt!!!! She really helped with what exactly to get !!!
Chad was very helpful and knowledgeable today.
Lynda was amazing and so helpful during our time at Ashley and helped us pick out the perfect chairs for our kitchen and dining room.
Lynda was very sweet and helped us a lot!
Great experience with Lynda!
We worked with Chad and he was extremely helpful and knowledgeable. We were very satisfied with our experience!
Lynda was so helpful! She made buying a couch for my daughter quick and painless:). My daughter even got to pick her own delivery date which was great since we are 6 hours away! We would recommend her to everyone!!
The experience was pleasant
Chad was amazing! He got me an even better deal than I originally had and was super friendly! Thanks, Chad!
Chad was exceptionally great today. Very helpful!!!!
Lynda was helpful and nice
Lynda was amazing!
Professional, courteous, and friendly Delivery personnel were outstanding, considered the floor, and allowed me to move it several times with no complaints
I was greeted by this very friendly and professional gentleman Dennis. He guided me to several groups of sofas in the colors that I was interested in. I found the suite that I wanted and the process was quick and in a matter of minutes I was out the door. I'll have to wait s few days before I get it but I'm totally pleased with the outcome
Dennis Whidden was great. Patient snd didnt press me to make my decision. Will work with him again.
Dylan was awesome! The most hospitable, easy to connect with and that made buying from him so easy. I had been shopping all day for a bedroom suit and he made it so easy and enjoyable!
I cannot recommend Ashley, after incredibly poor customer service and follow-up from the Greenville, SC, store. My wife and I spent $6,500 on home furnishings at the Woodruff Road location. However, an error by the salesperson resulted in us receiving a bedding foundation that is the wrong size. We received no response from the store’s management (Jeff?), despite five calls detailing our issue over a period of more than a week. On my sixth call, I reached an associate at a corporate location who refused our modest request of an exchange for the correct sized foundation, which costs less than $300. A short-sighted decision. My STRONG recommendation is to spend your money elsewhere! Ashley Homestore does not value its customers.
Steven justus was a great help with explaining and selecting a new mattress and base.
We found just what we wanted. We knew what we wanted, it was just a matter of finding it. Our sales lady was great and not pushy.
Chad helped in so many ways ! Polite and Honest in every step ! Thank you Chad ! Love our new furniture thanks for making the process so easy !!
Chad was great!! Thanks so much for your help!
Alex did an excellent job explaining all information pertaining to our furniture purchase. I would highly recommend Ashley Furniture!
Had Alex help us at Ashley furniture today in the old Toys “R” Us building. He was a big help, super nice fella! Give that joker two days off with pay and a steak dinner.
Chad Rice helped my daughter and I find the pieces for our new couch. Super friendly and helpful with a contagious smile!
Dennis is amazing. So patience and kind!!
Ms Lynda Manning helped me and showed me the lift base I wasn’t looking for and bought it👏👏👏 I can spoil myself and thank you Lynda for OUTSTANDING customer service 💕
Our sales associate Chad was excellent! He was extremely knowledgeable and thorough.
Huge selection available. We knew going in what we wanted and easily found what we were looking for. What impressed me the most was the fact that we didn't have a sales associate on top of us as we browsed. Our sales associate, April, greeted us when we came in, asked if she could help us find anything, and told us to let her know if we needed anything. It's important that stores understand that they are dealing with informed consumers, and that very few want to be "sold" something. This store understands, and will be getting our return business and recommendations.
Best shopping day at Ashley. I purchased 2 amazing rugs and the perfect couch for the newest addition to our home. The best part my sale associate understood. He was friendly and helpful but not overwhelming. Great day!
Ms. Lynda provided the best experience we have encountered! I will make this our place to go for all our furniture needs!!! Highly recommend 😄
I called the store to set up delivery on a specific day. The price online was cheaper in the store, however. Lindburgh answered and he was super helpful and was able to price match the online store and deliver on the day that my husband and I were going to be home. Highly recommend this store & Lindburgh!
Great experience.
Extremely helpful and had exactly what we were looking for at a great price.
Work with Dennis if possible-it was a pleasure!
Our sales person Lindburgh Aiken was absolutely awesome! He answered all our questions and gave us absolutely no pressure. Which let us enjoy shopping and looking at all the options. He worked at getting us the best price. We were very pleased.
Awesome experience with Dylan Miller. He was very knowledgeable of Tempur-pedic. We ended up buying thanks to his help, advice and input!
Lynda was very thorough and helpful!
Lynda was very helpful!
Lynda was a great help in helping us find exactly what we wanted!
Awesome! Dylan was Fantastic helping us order furniture from 8 hours away. Everything was delivered and set up we are a Happy Family now.
I found everything I needed for my new home with the wonderful help of Dennis! Dennis took me seriously and walked me through the store showing all the options and benefits. I would give 100 stars if it let me!
Let me tell you this! My time there was awesome
Lindburgh was wonderful! He was so helpful. He allowed us to time to shop and answered any questions. Thanks so much!
Go see Limburgh
Ms. Lynda was great! She was very friendly and accommodating. She dealt with all of my questions and was very patient. I left with a wonderful purple mattress and 2 pillows I’ve been wanting for a while. Will definitely be coming back!
Very good experience with the sales person Lynda. Purchased a Purple Mattress with base for less than half the price.
Very knowledgeable and professional. Lynda answered any questions with ease. Looking forward to the new purple king-size bed.
Dennis was a big help and they had great customer service and will definitely be back for any more home purchases
Dennis was very nice, and very helpful, great customer service
Lynda helped us get a great deal on a table and a new mattress and massaging base. Can't wait to start relaxing on our new sealy mattress. Large selection of couches and other furniture.
Lynda was very patient with us, she was helping us for about 2 hours pick out furniture. Very patient indeed XD
Very fast and friendly service with Lynda. Will definitely return!
Lynda was such a great help with getting us settled on a bed!
Lynda was so wonderful! Made buying the furniture I needed for my so easy. Highly recommend her!
I came with a friend to find a mattress. After many changes were made to the purchase, Lynda never once was anything but great! Lynda has to be the best sales clerk that I have ever encountered. A true professional! If you go to the Anderson store, please ask for Lynda. She is amazing. Thank you Lynda. Marilyn and Mike
It was a great experience working with Lynda. She knew her products very well. It was a pleasure. Thanks Lynda.
I had a review posted but took it down cause honestly I have never been the person to talk about someone without looking them straight in the face. But!!! As I read the reply they sent me it is totally obvious that Ashley Furniture has their replies set up automated. From saying thanks for the reply or text us at "THIS" number so we can try to resolve your issue. Well for starters, Ashley Furniture is a multi-million if not billion dollar company, so there shouldn't be not 1 issue!!! But as I read previous reviews I see the problem is strictly in upper management to share holders to owners!!! If someone has as issue, cause honestly we are human, come on Ashley FIX IT... Stop making folks wait weeks to months for something they spent their hard earned money on. REALLY??? Take a little time from the golf course or going on vacation to wherever y'all go and pay attention to the folks who give you those vacations, US... Cause honestly, there are way more different furniture stores out there and I promise you "WAY MORE AFFORDABLE"!!
Lindburgh, at the Anderson, SC location, was a superior sales associate. He was very knowledgeable but not pushy at all. He was patient as I was try to make a decision about a mattress purchase.
Lynda was a pleasure to work with and very helpful!
Great shopping experience with Linburg. He was knowledgeable of about his furniture, and he was not a pushy person. It was a pleasure having him as our salesman. Thanks! Four stars because my recliners were not in stock.
Steven Justus was very helpful in my selection of a couch!! I told him what I was looking for and he quickly directed me to 3 choices and was very quick on completing sale for me and setting up delivery! Thank you, steven
Thank you Dennis Whidden for the great customer service!
Lindburgh is a great salesman. Will be back to shop with him again.
Lindburgh sold me a bunk bed and a mattress a few days ago. Gonna come back and shop with him again.
april todd was amazing!!!! super helpful and kind. will be back to see her soon
Alex, Amir, and Lynda were amazing. They offered great customer service!
Dennis was so helpful and and answered any questions I had
Alex it’s very helpful person
Amir he was such a nice young man,not to mention very helper
Lynda was very knowledgeable and as well as very helpful. Thank you for helping us pick out new furniture.
I had a great experience at Ashley furniture. Amir helped and did a wonderful job answering any questions I had. Appreciate the great experience had.
I had a wonderful shopping experience with Amir . He was very helpful !
Lynda was very helpful and fun to work with. A pleasure. Thank you.
Thanks to alex we had a great experience. Definitely come back to ashley
Amir was very helpful and asked us very specific questions to ensure he understood what we wanted for our space.
Got greeted by Dennis when my family came in, he was extremely well mannered and very charismatic!! Would not have gotten anything today if not for him.
Lindburgh was so helpful and accommodating while we shopped for our first home. He got us a great deal and helped us figure out what worked best for us.
Lindburgh Aiken is awesome. Great help with everything.
Had a great experience at Ashley furniture. Lynda was very friendly and helpful!
Dennis was very helpful with picking out the perfect dining room set. Dennis made it easy to purchase and was able to get me a discount! Appreciate good customer service….
Great place
Steven Justus helped me and my wife and he was very informative without being pushy. Great time at Ashley's!!!!
Do not buy furniture from the store they make promises they can’t keep and then they dodge you and even their own customer service representatives. They told me that they were going to refund me my money and it would be back in my account 2 to 5 days because they told me that my furniture would be delivered within three days and when I called them back to set the delivery date, they told me it would be four weeks on the six day I called customer service to find out that nothing has been done and that they actually attempted to set a date to deliver part of my furniture after I canceled in my opinion, it was a way for them to try to try to dodge giving me my refund. I had to go to the store and talk to a manager for the second time he said oh somebody’s in the system they must be canceling it right now. When I got out to my car I called customer service and asked them if it was canceled and they said yes it was just canceled three minutes ago by the manager that was sitting in front of me.
Amir was very helpful in helping me find a new chair for the house. I’m quite picky about where I’m seated, and he took the time to walk me through all the options until we found the perfect one! Really made me feel cared for during the experience
The store was very nice and had a wide selection. Dylan was very helpful without being pushy. Great experience!
Alex was very helpful in getting the right table for my kitchen.
Alex helped me in buying a table and some paintings!! He was very helpful and very patient and sweet!!
Alex was very helpful. We got the table we wanted delivered when we need it
Amir was great
Alex was great sales person. Very helpful and answered all questions.
I am on a soap box tthis morning. BEWARE OF ASHLEY FURNITURE!!!!! In the spring of last year (2022), we bought a lift chair at ASHLEY FURNITURE ($1800. + we bought extended warranty) in anticipation of Gerald having a hip replaced. The first of January of this year, the electrical mechanical part broke. We contacted Ashley, they told us the part would have to be ordered, the part arrived to our house within two weeks, we again advised Ashley, they told us it would be March before they could get a technician out to replace the part. Gerald’s surgery was scheduled for March 1, we asked if it would be possible to expedite the service, we were told March 2, would be as soon as they could get here. We explain Gerald should be coming home that day, but we did not what hour that would be(which did not happen, Gerald went to rehab because of an issue).We rescheduled for March 9, I called to confirm the hour before I went to rehab, they told me they did not have us scheduled. I was upset, I explained we needed the chair because of the surgery. After a long discussion, they turn over to an independent contractor-this guy came out March 23. The part that had been in our carport since January was not even the part for this chair. Gerald again contacted Ashley and was told they would be in touch with a solution within 48 hours-did not happen. Again this morning, we called Ashley, they began to blame the independent contractor. Finally, the guy admitted they had done nothing but said he would order another part, which will have to be shipped and reschedule another technician. Are we looking at another 3 months even if he ordered the correct part this time. BEWARE OF ASHLEY FURNITURE!!!!!! Rant over!
I would highly recommend this location. Amir was extremely helpful which gives me the confidence to say you can’t go wrong going to Ashley’s!
John was great 👍
John was great!
I had troubles finding the right desk to use but then Amir saw me struggling and offered to helped me find the right one and now I have a great desk to game and do my work. 5 ⭐️’s would recommend !!
Amir was one of a kind, I was very hesitant on what I wanted to get but after showing me the selections and reviewing the details, I knew exactly what I wanted to get. Amir is very knowledgeable and will get you the best deal. Make sure to ask for him!!
I had a wonderful shopping experience I will never forget! I want to thank Amir Mobarak for being such a great help.
John was very helpful and knowledgeable
I have shopped here for years. The staff here is awesome and the prices always competitive. It's always my first stop and then quickly becomes my last when I find the perfect fit for my room.
I was so impressed with the customer service I received when I was shopping for furniture. Lindburgh Aiken went above and beyond my expectations and was so nice and helpful. I will definitely be back and recommend to all my friends and family.
I haven’t been shopping in years but was excited to see how nice the inventory was too. My salesman was Lindburgh Aiken. He was excellent and if I need more furniture I will go to him. Thank you
Amir was a tremendous salesman and was great at answering all my questions!
Lindburgh is great to work with.
April Todd was fantastic! So kind and helpful will defiantly be back to see her soon
April Todd was the Best Salesperson I ever had. Lovely smile.
April Todd is very knowledgeable and helpful. All the time kept smiling 😃
Lynda was very helpful and made the furniture buying experience enjoyable.
We came in just to look but left with a purple mattress and adjustable base thanks to Dennis and his knowledge base.could not have asked for a better experience
I don't like salesman but Dennis was the best experience I have ever had. He didn't pressure me, answered all of my questions and got me a great deal on my living room suit. I highly recommend him for your furniture needs.
Dennis was the best sales person I have ever worked with. Patient, kind and knowledgeable. I highly recommend Dennis for an overall wonderful experience
I came in to get ideas on furnishing my apartment, not knowing yet what I wanted. Amir guided me through the various options available and helped me get a much clearer idea of what I wanted. Although I haven’t purchased anything, Amir made sure I was ready for when I was able to. Thank you!
Amir was very helpful and thorough with all of his explanations. He made the experience way less stressful for a nervous shopper.
Had a great experience here at Ashley! Amir greeted me soon after I walked in and was super helpful and very nice!
Lynda Manning was my Home Furnishings Consultant during my experience shopping for furniture for my new home purchase. She was knowledgeable about the products and answered all my questions I had. I couldn’t ask for anyone better to assist me and I would recommend her to anyone looking for new furniture.
I came into Ashley furniture today searching for a bed and dresser set. Dylan, my sale person was extremely helpful. He helped me found the right bed and dresser set that was in my budget. I couldn’t asked for a better experience.
The best experience ever thanks Luanda
Went in to look for a new couch after being so frustrated after my dog destroyed mine. Lindburgh Helped me find the perfect one in my budget and I’m Inlove with it, was totally anxious walking in the store but he really helped me stay calm and find the right choice!
Was working with Alex Marg for a couple days. He is very patient and not pushy at all. I had some concerns with price and he fought for the best possible deal I could get. Would highly recommend working with this young man.
Amir was very helpful as we looked around and asked questions.
Amir was extremely helpful !
Amir very helpful, personable and interested in helping us find a chair.
Chad was the best!
John was great wll be back
John was so knowledgeable and friendly!
Amir was a great salesman
Amir
Lynda at the Anderson location was very friendly and helpful. Worked with us to get the best prices.
Great place for your furniture needs. Did not buy anything from them but customer service was excellent.
Good selection. Amir was super helpful. Would shop there again
Chad has the best customer service I’ve ever experienced in retail! If anybody needs has ever deserved a raise more their name would be Chad !
Chad was amazing. Helped with everything we needed and found us the best deals. Best employee, ask for him
Amir was great! Definitely enjoyed my shopping experience and will be back
Amir was so helpful. His expertise led me to enjoy my shopping trip!
Had a great time shopping for a new couch for my apartment. Amir made it really easy to decide between my choices and was kind enough to walk me through the whole process politely and was overall very helpful!
Great experience with Amir. Very Helpful!
Recently visited your store this past weekend. Was greeted by Amir who was very helpful, pleasant and professional.
It was good to be able to get new living room furniture
We had a great experience working with Amir! He was so personable and had such a vibrant personality. If you come look for anything at this store, ask for Amir!
Amir Mobarak, a very nice and kind individual! As well as considerate. Very glad that he works at this store!
Amir is very helpful and considerate, his suggestions were also great!
Great experience, Amir was so helpful!
Customer service was phenomenal. Dylan was friendly and very knowledgeable.
Lynda helped up buy a couch. Everything was great. 3 thumbs up
John was very patient, gave his own opinion for living room ideas and coloring. Helped us look for items even when ideas kept getting switched around. Very appreciative of this individual.
Awesome experience with salesman Chad!! Thank you for your professional service!!
Lynda is precious! Come see her for your next furniture purchase!
Amir was very helpful, professional, & informative.
I shopped with Amir, and it was a very pleasant and educational experience. He treated me very nice and help pick furniture for my that helps with my disabilities! Thanks Amir!
My visit was perfect! At first i couldn’t figure out exactly what i needed until Amir came to help me. I explained what i was looking for and he found me the perfect solution. This store gets an A+ from me. Thanks a lot!
Alex was very helpful to us! So pleased with our purchase! We will be back!
Dennis was FABULOUS! Looking forward to working with him in the future
Dennis was AMAZING to work with and he got me all of the deals!
Completely relaxed shopping experience. Lynda helped my wife and I customize our new sectional and was incredibly accommodating. 11/10 would shop again.
Lynda was an amazing saleslady with tons of useful information and a winning personality
Dennis helped me and my mom find the absolute perfect furniture for my home! It was a chill, no pressure environment, and he even worked with us on helping us get what we needed in our budget! 10/10 would recommend
Found exactly what I wanted. Good quality and choices for every taste in decorating. Check them out for excellent no pressure shopping!
Went in to go look for outdoor furniture with my husband. Amir greeted us at the door the other day and was very informative on how the store was laid out. He showed us around and gave us some great recommendations when we showed him pictures of our backyard. Amazing shopping experience, will definitely be back again and recommend all my friends and family to Amir!!
Dennis was wonderful to work with. He was able to arrange delivery the next week and provide us with all the information we needed.
Great place and Steven Justus is fantastic
Mrs. Lynda greeted us as soon as we walked in and was able to find me the right fit for my home and budget.
Lynda was the most amazing and sweetest person. So helpful!!!!
I had a phenomenal experience here. I needed a new mattress and was immediately helped by Amir who was very kind and did not rush me into any decisions. I am very happy with my new mattress and would recommend this store and especially Amir to anyone.
Mr. Alex was very wonderful, cheerful, and willing to help me with everything I needed. I couldn’t ask for anything else. Definitely returning :)
April was amazing and very helpful, as she went above and beyond to assure she met our needs when purchasing! It was a great experience.
Very helpful service from an employee named Alex. Knew his stuff and made my stop a breeze. Will shop again!
Alex was super helpful!! got me everything i needed
Amir, I enjoyed my shopping experience, he was very joyful to be around, helped us out alot
Dennis was very helpful without being overbearing. We found exactly what we were looking for. This is our second purchase from Ashley Furniture in the past 2 years. We’ll be back!
Amir was amazing!!! He knew exactly what we were looking for and gave us several options for our living room setup. It was a great experience for us!
Amir was great to work with!
The in store dealing was great. Chad was my salesman. He was nice and very helpful. The problem started with our delivery. The delivery department texted me for our delivery date and time which was a week out and that was fine. Then they had our address down to deliver to as our old address we haven't lived at in 10 years. As soon as I saw that I called to have it changed. The girl said since it had to be changed it would put our delivery date out another week. I asked why they couldn't just change the address? The address we have been at for the last four years is much closer than the prior address. I told the girl I had given all the correct information when I bought the furniture and was told my delivery date then. She said she would see what she could do and would talk to her superiors and let me know that afternoon. I never heard back from her. That evening I tried to call the store where I bought the furniture and my salesman wasn't in. Well the next day I got a phone call to confirm time so I thought everything was straightened out. The girl asked me to verify my delivery address when I told her, THE ADDRESS HAD STILL NOT BEEN STRAIGHTENED OUT!!! She told me the delivery would be the following week! I told her that would not work. I had planned our week around this delivery being made when I was told it would be. It was an Ashley mistake, not mine! We were having company for the weekend and I was counting on this bedroom suite to be delivered before our company arrived. She finally got it set up from Thursday when it was supposed to be, to Saturday. It was delivered before our company arrived but I felt like I went around the world to get it here. It was a mess. I've never had a problem with a delivery as bad as that one was.
Must go here if you’re in need of a bedroom suite or anything. Mr.Dennis helped out a lot. Came in 0 interest came out 100% on my furniture
If I could give zero stars I would! I will NEVER be purchasing fro Ashley’s EVER again!
This was the easiest furniture purchase ever. I walked in and was warmly greeted by April Todd. I had a sectional in mind which she led me to but when I didn’t love it, she immediately had a suggestion for me, and it was perfect! April was absolutely amazing to work with and I can’t recommend her highly enough. If you need furniture, visit Ashley in Anderson and ask for April - all A’s, so easy to remember, right? :)
Great experience the staff has great customer service!
April Todd was amazing. She helped us pick out a cute and affordable bed and provided financing advice available. We will definitely be looking forward to her help coming back!
April Todd
April Todd, amazing service
I enjoyed my experience shopping with Amir Mobarak! He was very friendly and helpful.
Amir did a wonderful job helping me today! Will come back
Amir was very knowledgeable, knows he's product really well, highly recommend
Had a great experience here. Amir is great and really sweet.
i had a great experience shopping with amir. He was well spoken and expanded my interest into different room layouts and opened me up to more options on how i should furnish my house
Amir was super professional and helpful. I was just browsing but he made my experience that much better that I’ll be sure to purchase from him very soon! If you’re ever at this location, make sure to ask for him!
Lynda at the Anderson store was amazing and great to work with! Very patient and completed the order just as we needed :)
Amir! What a great guy
Chad made the mattress buying experience so easy!!! We have put it off for far too long because we didn’t want the hassle! It was so easy, that we ended up deciding to get all new bedroom furniture!!!!
Lindburgh was amazing! He was so kind and was eager to assist in anything we needed. I will be returning, not only for the savings on great furniture but for the wonderful service!
April Todd very very sweet lady and very nice
Amir was great!
April todd was awesome and so kind, we gave her way to much cash and she was honest and gave it back, we shopped for two days and come back just to be able to deal with her. Lucky to have her work for you.
My BFF just bought a beautiful couch. Thank you Dillon for helping her. You were great!!!
Worked with Amir and he was very helpful.
Amir and Chad They were so helpful. Thank you
Had the best experience I have ever had with a salesperson April Todd is the best gave a detailed description of everything and was very helpful thanks April Todd for you just being honest.
April Todd was well knowledgeable about the items in the store.. Very nice and helpful.. So glad she was able to help us get our house in Order.. with a pretty smile to go with it..
Lindbergh Aiken. Great helpful salesman . Not pushy.
Dylan Miller is the absolute best! Very knowledgeable and super friendly! He is the reason we keep coming back to Ashley!
STEVEN IS GREAT!
Steven was cool
Alex was awesome. Couldn’t have asked for better!!!!!
excellent service! Amir was great and extremely helpful with working with me and making sure i got the best product for my money!
Amir was so great ! He helped us get what we wanted! such a sweet guy !
Excellent customer service. Amir was very patient and answered all questions I had.
Came in today and Amir helped us out really well! Thanks
My daughter and I enjoyed our visit. The inventory was ample and varied enough to give us some excellent choices. Lynda, our sales person was greatly appreciated. Her professionalism, knowledge and ability to let us just look around yet still be there to answer questions was a huge factor in our decision to do business with Ashley. However, the total lack of professionalism with one of the other salesmen nearly cost Ashley a substantial sale. We were at the sales kiosk in the middle if our transaction ( Lynda had stepped away to ask her manager a question) when this guy comes up, reaches in front of me while saying “I need this for a minute” and promptly turns the key pad from me and clicks out of my transaction. I told him I was in the middle if a transaction and he acted like he didn’t know and told me it wouldn’t matter. He completed his stuff with his customer even though I had already signed some of the paperwork. Ultimately sent his customer on their way with paperwork that I had signed explaining it would be fine. I find that whole scenario totally unacceptable. Lynda had to start my paperwork over to complete my sale. Even though Lynda was a 10 as a salesperson, This experience definitely makes me question Ashley’s ethics.
We had a very pleasant experience shopping for our new sofa. Alex was helpful and didn’t pressure us into a sale. We left with a new sofa and will be back in the future!
John was such a help when we came in to find us a king size bed and mattress. We also found a coffee table. He was very knowledgeable and professional. Thanks to John!!!!
Steven was a huge help in finding us a new sofa. He was very efficient and professional.
Great experience Alex Marg was very helpful very professional, no pressure, and helped us find what we needed.
Found exactly what we needed. Our salesman, Dylan, was so helpful!
Alex was very helpful and professional! Thanks, Everett
Lindburgh was a wonderful help. He was very patient and informative as we wrestled with which couch to get.
Alex was super great and very patient with us ! Definitely recommend asking for him!
Best in class customer experience. Will definitley be back. Thanks Alex!
Amir was very helpful asking about what we were looking for and took time to answer our questions. We were unsure what we were going to buy and Amir was Very patient giving us all the time we needed. He was great and very knowledgeable about the items we were looking for. We really appreciate him and will ask for him next time we shop there.
Amir was very helpful
Steven Justus was awesome today! Please see Steven in Anderson, SC Ashley Store.
Steven Justus did a great job!
Lindbergh did amazing helping us find the perfect furniture for our living room. Thank you!
Lindbergh was amazing! Got us exactly what we needed! Great service and definitely will come back. Ask for this guy!
Great experience. Steven Justus was very helpful.
April was awesome
Lynda was very patient and helpful through the shopping, purchasing, and financing process. We couldn’t be happier with our experience and our new couch!
Steven Justus was very helpful and very nice thank you
John was excellent as always.
Lynda was very helpful with helping me pick out a new sectional for my home.
Steven Justus is a very great sales person. He is very knowledgeable and had a lot of patients with me!!
The last 3 purchases I’ve made from Ashley have arrived damaged to the point of needing to send back. They called to set up delivery for the broken piece. They neglected to mention the other furniture would arrive. My space was not prepped. My bf asked them to set the pieces at the top of the stairs. They neglected to put the furniture together or take their trash. Wth is the exorbitant delivery fee for when I did most of the work. I’m starting to think I need to look elsewhere for my furniture and delivery needs!
Lindbergh was so helpful and polite.
Had a very pleasant experience! No complaints…everyone was very friendly and extremely helpful!
Chad and Alex helped us a lot and we found everything we needed
Alex & chad did amazing helping us!
Alex is the GOAT!!
It was a rough start but the team got together and took really good care me’
Prices don’t match online prices. Make sure to check online before buying in person. They will price match but don’t like to.
John was so helpful when finding furniture for my father in law. Thank you so much. K
Steven Justus
Awesome customer service from Dennis W in Anderson SC.
Amir was helpful and got us set up.
Courteous, attentive, and professional. Big thanks to Amir for making our furniture-buying easy and pleasant. Bought a great sectional and table
Had a great experience purchasing our new couch. Dylan my salesman was great. I was determIned that I would never buy another couch from Ashley but the other days store visit changed my mind.
Lynda was very knowledgeable and patient. Answered all questions
Lynda was awesome. If you need any furniture go to Ashley’s in Anderson and ask for Lynda!
Get with Steve. He helped us out alot. Can't wait to get our new bed.
Would have been 4 stars if I was just rating he store here, but the table I bought and was delivered two months ago still can not be used to to a cracked leg. Ashley keeps giving us the run around saying they are going to have the part delivered in a "couple weeks" but after 2 months I'm not holding my breath. They won't give us a refund either.
My mother purchased a dining room set from the Anderson, SC store from sales person Chad Rice. A chair was broken at delivery. We were told to accept the order and someone would be out to fix the problem. To add, the table was delivered on December 8th. Today, January 31st, Ashley Furniture will not return any calls nor has a tech been out to address the matter. The table cost 2400.00. Do not purchase from this store. Customer Service is extremely bad!
CHAD IS THE MAN!!! I needed new furniture for my mother and he was amazing!! He was patient and treated us with total attentiveness. I recommend him to everyone.
Chad Rice definitely knows his stuff. He stayed professional with me and helped me pick the right dining room set. I know I’m going back for a few more things he showed me on my last visit. Ask for Chad Rice tell him I sent you.
Amir and Chad were very knowledgeable and helpful to us in purchasing a new couch and mattress. They helped us figuring out which one would be best for the family. Great experience, looking forward to getting our new things!
Alex is awesome ,very knowledgeable about the product, I highly recommend Alex
Lynda was very patient with us as we fumbled through the decisions, explained everything clearly, and was wonderful to work with!
Lynda was a great help in purchasing our media console. She was professional, kind and helpful.
I was helped right as I walked into the store by Lynda. I found the couch that best fit my apartment.
Mr.Lindburgh Aiken helped us with our purchase of new living room furniture. He was helpful, answered all our questions, and was very personable! Most of all, he wasn't pushy! Thank you !
Amir and Dennis were great got a whole bedroom set in less then 1 hour got what we wanted and in budget amazing service
John was great and low prices
Lynda was very helpful with helping me with my living room selection. Anderson location
I went to this location and Lynda was a great help with everything.
I had a great experience with Linda she was very helpful and very experienced.
I definitely recommend shopping with Ashely of Anderson. Chad Rice was nice, respectful, and full of knowledge which made the decision very easy. Shop Ashley with Chad Rice.
I have made several purchases from Ashley Furniture. My salesman, Chad Rice, provided excellent customer service and I would definitely recommend him to all of my family and friends!!! He is very thorough and knowledgeable about the furniture there and HE IS NOT A PUSHY SALESMAN.
Excellent experience working with chad rice. Highly recommended. I will be coming back soon!
It was a great experience working with Mr. Chad Rice. He was very professional, informative and patient with helping me because I’m always indecisive because when picking out any piece of furniture. I would highly recommended this store, to friends and family, especially Mr. Chad Rice to assist and help them with all of their household and furniture needs!
I enjoyed shopping at the Ashley store in Anderson. Lynda greeted me with a huge smile and she helped me select the perfect decor for my new home.
Lynda was awesome to work with, she helped me find the perfect mattress and very knowledgeable, great place to shop,
Chad was awesome with his expertise. Thank you.
Lynda in Anderson SC, was extremely helpful and knowledgeable! Will definitely be back to see her!
Lynda in Anderson, SC was WONDERFUL!
Chad was awesome!! Thanks for the new barstools!
April Todd was very helpful! She was very friendly. Highly recommended!
Lynda was awesome at helping us find the right furniture for our space. Thanks!!!
Linda was very helpful and very nice. My experience was great! Great deal!
This was a great experience! We came in and were greeted right away by Lynda who was super sweet and helpful. She led us exactly to what we were looking for and offered us some great deals. I would highly recommend if you’re looking for some reasonably priced furniture and great customer service!
Linda was super kind and helpful! Would definitely shop here again!
Lynda was super helpful and greeted us with a smile. She asked us what we were looking for and guided us to where we needed to look.
Lynda was fantastic!!! She showed me several different mattresses and explained the differences. After my decision she helped with delivery and dates. I will recommend her to all my friends for their furnishing needs.
I came into Ashley needing a bed and not knowing exactly which one to get. I worked with Chad who was absolutely awesome! Great conversation and very patient as well as knowledgeable and got me a great price on my purchase! My bed just arrived yesterday which is a week and a half early! Glad I didn't have to get out of bed early because there is no way that would have been possible. Very happy with my purchase. Thank you Chad
DO NOT BUY ANYTHING FROM HERE!!! I spent $2,500 on a leather sectional and it was due to be delivered in one week. It was delivered, brought upstairs, and unwrapped. I noticed that all of the tacks on the left arm part of the couch were not secure and the leather on the back was severely stretched. The delivery driver went to the truck and brought a mallet back upstairs in an attempt to hammer it back together. Surprisingly it did not work... They loaded the couch back up and I was told it was being sent back to the manufacturer. The Chaise lounge that was to be the other side of the couch was in fine condition with only a few frayed stitches so I accepted it as to have a place to sit while I waited another week for the delivery. It was delivered again. The driver said it appeared to have been re-wrapped and not in original packaging. We opened the plastic while it sat in the truck. IT WAS THE SAME COUCH I HAD RETURNED!! They made a weak attempt to repair it but nope, still broken. I returned (or in Ashley's wording "refused" delivery) the couch and was told by the woman on the phone that it they would ship a new one, but this time, flag it for inspection prior to shipping. DO YOU NOT INSPECT YOUR PRODUCT TO BEGIN WITH? The best part is they asked if they could do anything else for me and I asked for a discount. The customer service representative explained that they would discuss compensation once all pieces had been delivered. The kick there is according to their policy you can't return the product once it's been accepted into the home. You loose all leverage and they have no reason to compensate you for missing work to accept delivery in the middle of a Tuesday (twice) and for just the general hassle of only having half of a couch sitting in the middle of the room for 3 weeks. This place is a waste of time and money. Heed my warning and don't make the same mistake I made. Attached are pictures of the first couch...And then the same couch again a week later after it had been "repaired". For kicks I threw in a picture of my lonesome chaise.
DO NOT BUY ANYTHING FROM HERE!!! I spent $2,500 on a leather sectional and it was due to be delivered in one week. It was delivered, brought upstairs, and unwrapped. I noticed that all of the tacks on the left arm part of the couch were not secure and the leather on the back was severely stretched. The delivery driver went to the truck and brought a mallet back upstairs in an attempt to hammer it back together. Surprisingly it did not work... They loaded the couch back up and I was told it was being sent back to the manufacturer. The Chaise lounge that was to be the other side of the couch was in fine condition with only a few frayed stitches so I accepted it as to have a place to sit while I waited another week for the delivery. It was delivered again. The driver said it appeared to have been re-wrapped and not in original packaging. We opened the plastic while it sat in the truck. IT WAS THE SAME COUCH I HAD RETURNED!! They made a weak attempt to repair it but nope, still broken. I returned (or in Ashley's wording "refused" delivery) the couch and was told by the woman on the phone that it they would ship a new one, but this time, flag it for inspection prior to shipping. DO YOU NOT INSPECT YOUR PRODUCT TO BEGIN WITH? The best part is they asked if they could do anything else for me and I asked for a discount. The customer service representative explained that they would discuss compensation once all pieces had been delivered. The kick there is according to their policy you can't return the product once it's been accepted into the home. You loose all leverage and they have no reason to compensate you for missing work to accept delivery in the middle of a Tuesday (twice) and for just the general hassle of only having half of a couch sitting in the middle of the room for 3 weeks. This place is a waste of time and money. Heed my warning and don't make the same mistake I made.
April Todd was amazing, she helped me and my wife so patiently for two days. Super sweet and kind
If i could give 10 stars i would chad is one of the most kinda and informal people ive ever met supper cool and not over bearing if you ever need any kinda of furniture or accessories my man Chad at Ashley home furniture is the man the myth and the legend!!!!!
Chad was amazing! Definitely recommend
Lynda was very helpful and patient assisting with my purchase.
April was great. Smooth transaction and very informative. Great customer service.
Dennis was super helpful!
Alex M. Was so helpful! He listened to what I wanted, looked at pictures of the room, and found me the perfect sofa chaise for my cozy den. I was in and out of the store in under 15 minutes. He knows the products well and asks the right questions. Thank you Alex!
Dennis was a pleasure to work with! He has such a pleasant personality!
Chad was an awesome sales associate.
Chad was super helpful and very friendly!
I came in with a friend and loved meeting Chad Rice!! Great personality and customer service!! Because of his kind personality I will be back when my husband and I need some furniture! Keep up the great work Chad!
Steven Justus was So helpful and patient. He helped us find exactly what we needed for our home.
Alex was so amazing, professional and not pushy, very knowledgeable
Steven was great in answering all our questions and getting us exactly what we wanted.
Lynda was a big help
Great selection to choose from. Pleasant staff. Very to extremely unhappy with the way headquarters is responding to my mother's issues. Still awaiting a proper, positive response. Hopefully we'll be able to get the item chosen instead of what they sent or tried to pass off. Taking advantage of seniors is a huge pet pieve of mine. Will certainly post the outcome if there is a good one.
My husband and I visited the Anderson, SC store looking for a dining room set. Lynda was incredibly patient, helping us find the perfect table and chairs (we created our own set) along with a server. The entire process took a few hours, and we never felt pressured or rushed to make a decision. If you visit this location, see Lynda if great customer service is important to you!
Went in looking for a sofa for our home and had Steven Justus helping us out. He was a great help in finding something my wife and I really liked. Very informative and nice employee to have helping us. Really enjoyed our experience today.
Lynda was amazing. She helped my father and I get a Lift recliner for my mother. She explained everything very well so we both understood all the changes with the chair, warranty, and delivery charges. She gave us the the best deal she could.
Dennis Whidden was very polite and pleasant. I would be fortunate to have him help me again if I am back in the store.
April Todd was extremely helpful and pleasant. She made getting our new house furnished a joy and fun experience.
Steven is very helpful, he provided a lot of details/info to help me made the right choice. Also, I have to say, the Ashley has the best power recliner in Anderson!
Lynda was great to work with!!! Highly recommend.
Wonderful experience at Ashley Furniture. Excellent customer service from Dennis Whidden. He was very knowledgeable and helpful.
Steve was SUPER helpful and patient. Not the least but pushy, which caused us to buy more pieces.
Steve was a great help working with us to get everything we wanted.
Recently bought a new mattress and adjustable frame from Lynda at the Anderson ASchley store. She has the patience and customer care that we all deserve! If you have furniture needs, she will make you feel at home!
Not good Experience… Bought a new Recliner for my husband . They brought a different one than the one I ordered in The Show room . Have had a hard time with them making it right . Finally after 2 trips to the store in Anderson . I had to call my bank and start a dispute. I told them I wanted my correct chair I ordered the first time . It was not corrected . After the first time I went called the bank and they made it right . Now I can’t get them to pick up the wrong chair that was ordered . It’s back and forth with Cooperate office . I have my money back off my credit card . Now it’s up to them to pick up the wrong chair . No more plans to buy from them again ….Ashley Store Anderson
Don't cancel your order takes for ever to get a refund.
Dennis Whidden was a pleasure to have help accommodate us for our new home! From finding the best deals to help save money to making sure that we were going to be 100% satisfied with our purchases! Highly recommend him located at the Anderson store on Clemson Blvd.
Dylan Miller is amazing, helpful and has a lot of tips and tricks so you can save the most money. He's very funny, kind and very patient so you can take your time and pick out what you really desire.
Dylan Miller is AMAZINGGG!!! He was super helpful and helped us with out entire experience.He was very patient with us when we wasn’t sure what we wanted.He is absolutely AMAZINGGG!!!
Dylan Miller is THE BEST! Helped us with our entire experience! Very nice and patient because we could NOT make up our minds! When you go ask for Dylan if he’s not there turn around and come back and ask again‼️✨
Lynda is Great!!
Dennis was great !! Highly recommended
We had such a great experience today. Dennis was such a great help.
Dennis at the Anderson, sc store is the best to work with. He takes time with the customer and makes sure everything is right and taken care of.
April Todd, you the best sale worker at this place 😂
April Todd was such a great sales lady to work with today! She is made for this business! She helped us so much, and is so sweet and really cares to help you find the best furniture for you! Will highly recommend her to everyone I know! Greatly appreciate her help!
April todd best seller here gave my family the best deals
Alex is great to work with
I had to furnish my whole house and I was so happy that I found everything at Ashley. John was so helpful and made our shopping experience a breeze. Can’t wait for it all to be delivered.
Ashley furniture called me this am and moved my date up from sat. To to.orrow for delivery. I am so excited
Dennis was great! My wife and I just came in to browse and ended up leaving with a new living room set. Dennis worked with us and was very informative and friendly! Would definitely shop with him again!
We worked with Lynda in choosing our living room furniture. She was very pleasant and knowledgeable. She made it a really great experience!
Lynda was my helper she was awesome
Alex is an excellent sales associate with a great personality
John was a excellent employee and helped us us find exactly what we need in a timely fashion Thabks again John ✨✨✨✨✨
Dillon Miller was informative, polite, and made our purchase fast/easy!
Dylan Miller was absolutely amazing. Great help and was very patient with us trying to make a decision!! Highly recommend!!
Great experience, was able to get what I wanted on the spot and had it set up at home within hours
We came in to buy a mattress set before our holiday guests were due to arrive. Chad greeted us, escorted us around, and helped us make the perfect selection! He was very knowledgeable and kind. We'll be back!
John was great! Very friendly and helpful!!
Dennis was very helpful!
Dennis Whidden was wonderful. Very enjoyable experience. Thank you Dennis.
bought a new bed for my son they delivered the wrong box spring now that they have my money they don't even know my name and care nothing about making it right
I was treated with kindness and respect. I was not rushed or pressured into making a hasty decision. The salesman, Chad Rice, took the time, patience and effort to show me what was available in my price range. He explained all my options and details of my furniture choice. Everything was handled with Mr Rice, even the financing. A great experience and I would recommend this store to family and friends.
Lynda was very helpful. Excited to get our new furniture.
The store had exactly the bedroom set that we wanted. Alex Marg helped us with all the details and was able to match our price to the online price. He explained the delivery process and was able to schedule it for the exact day we needed it.
Chad was an amazing help to my husband and I. He answered all our questions and helped us find the couch that fits all our home needs!
Lindburgh helped us pick out our bedroom suit and living room suit for a great deal. Highly recommend!!
Spent 2000 on a bed for my son they brought the wrong box spring and now all i get is a run around about getting the right one bunch of liars all the care about is getting your money then onyou
Lynda from the Anderson, SC store was a wonderful sales associate. She was super helpful with showing us around the store. She picked the perfect set of living room furniture for us!
Steven Justice was very helpful and knowledgeable
Went in to look and left with furniture ordered! Steven was very patient and helped us find what we were looking for.
John was excellent. Super friendly and knowledgeable.
This was such a great experience! Lindberg was such a fantastic salesman! He helped me take my pruchase to the car!
Great service! Knowledgeable and friendly
Our salesman Dennis W was amazing to work with and an all around great guy! He made our shopping experience very easy!
We purchased a bedroom set for our guest room from Alex today. He was very knowledgeable and courteous. I recommend asking for him if you go in the Anderson store.
Alex was terrific! Very helpful.
Dennis was great to work with very informative not pushy I would recommend him when you visit ask for him to assist you!!!
Our sales rep, Steven Justus, was great. He was very knowledgeable and there was no pressure to purchase. Great experience
Alex was great help!
I went shopping for furniture for my new home and John Henderson was great!! If you want a great experience ask for John Henderson. He went above and beyond!
(Translated by Google) Very happy with Steven's service at the anderson sc store very attentive and friendly and helps a lot with discounts (Original) Muy contento con el servicio de Steven en la tienda de anderson sc muy atento y amable y ayuda mucho a los descuentos
Great service, help with finance and even loading Steven was so patient with me in my choice of furniture
Great experience! Alex was a huge help and super patient.
Great service! Greated friendly. Measure items of interest. Great service! John was wonderful to work with
April was extremely helpful and patient with us. We are in the process of finishing the remodel of our home and with that we don’t have a lot of time, came twice to the store right before closing to look and take measurements rand while we did all that she stayed with us until we were ready, she helped as if we were her first client of the day. The day we came back to make our purchase she was super welcoming and made us feel very comfortable with our choice. Will totally come and see her for future purchase
I went into Ashley looking for a couch, came out with new mattresses as well. April Todd was extremely patient and knowledgeable! I'll definitely shop there again!
Steven was FANTASTIC at helping us navigate shopping for our house. Smooth and even made sure we had all the things very quickly!
Very easy to work with. No pressure to buy but very helpful when purchasing. Ask for Steven Justus
Alex was great! Not pushy but very helpful!
Alex was great. Went to look for a new mattress for our son. He met us at the door and was patient with all our questions.
My experience at the store was great. The sales person was fantastic. The problem is my new recliner chair was defective and I had to reject the delivery. The delivery people were careful and professional but my chair was damaged when they took it out of the box. Very disappointed to have to wait for a replacement or refund. Update: A replacement recliner was delivered in mint condition within a week. No hassle at all from Ashley; they were great! Great communication throughout the process to make everything right. I would recommend Ashley for your home furnishing needs. The Anderson store is great!
Steven Justus was very helpful and knowledgeable. He helped me pick out the perfect furniture I was looking for. Thank you Steven!
Lynda was a great sales person at the anderson store! Knowledgeable and very accommodating!
April Todd was amazing help me pick out a bedroom. so very sweet and patient.
Very helpful service. Worked with Lynda today. She was not pushy with trying to upsale more expensive pieces, but found me the perfect set for my needs and budget.
Chad was an excellent help and very professional and knowledgeable! Highly recommend Ashley furniture and Chad!!
The lady Lynda ♥️ was so Awesome I will ask for her every time
Steven Justus was very friendly and helpful!
Lynda Did an amazing job helping us find our forever couch. We where so worried that we would have to pour out a bunch of money but we came in here she got us a great deal and we even saved money
Steve Justus. Awesome experience.
Alex was a great help!!!
Lynda was very helpful and nice.
Very nice store with nice variety of case goods. My sales associate was very knowledgeable and helpful.
Steven Justus was great! He was very helpful and knowledgeable.
Steven Justus was a great help today! thanks Steven!
Steven Justus was a great help today! He helped us buy a new couch. Thanks Steven.
Steven Justus was very friendly and helpful in finding us what we wanted.
Definitely the best staff friendly not pushy at all and went above and beyond In all ways and they still know u after u buy from them that means a lot.
Great experience! John Henderson was our consultant and was really helpful and made the process very easy. Most of the pieces were in stock so our delivery date was quick and he helped us get a great price.
Dennis was awesome! Helpful and quick.
Dennis was absolutely a pleasure to work with. He got my order ready and delivered in 3 days!! Highly recommend.
Chad was awesome! He was able to find us exactly what we told him we wanted and in our price range! Ask for Chad!
Steven made furnishing my house a dream
Steven Justus helps us throughout the process of buying our dining table and we had an awesome experience with him
Fantastic day at Ashley buying a new mattress, a rug and Pillow. John was friendly, knowledgeable and a joy to work with. A real asset to you company!
Great customer service. We were shown options for a couch but was left alone to discuss our options. Thank you for a great shopping experience.
Had an awesome experience with Chad. Had a order at rooms to go but customer service is what sells us. We don’t mind spending more if customer service is better. Thanks for a great experience!!!!
Lynda did an awesome job showing us options around the showroom floors) to find new furniture to fit our needs and to get us financing. Thanks Lynda!
Steven was courteous and very helpful
Dennis gave great service and attentiveness. answered all my questions and was very informative. i WILL be back!!
had a great experience with this company with the help of chad!
Chad was great very good experience!!!
Went in for a mattress and Lynda quickly helped me find a great deal. I had something specific in mind, but when it wasn't available I was shown others that were comparable. Lynda helped me get an amazing deal, and gave me info for a person who could deliver it right away, so I didn't have to sleep on the floor another night.
Chad was the best thing smoking. Make sure you ask for him when you come in.
Love Ashley and Chad in Anderson was wonderful. Helped me find what I needed and I will go back
Chad did a great job showing us exactly what we were looking for as well as showing us similar furniture so we could have options. He explained everything thoroughly and was very friendly. Thank you Chad for making our purchase experience and excellent experience.
I went to Ashley's and I received great customer service from Chad. He was helpful in everything I was looking for and looking at.
John is the absolute best!! So helpful!!
John was the best!!! He helped me so much and I looked at 3 beds bc I couldn’t make my mind up and he was so nice!!!
John was very helpful and knowledgeable. Not pushy at all. We have three kids so looking around takes a little longer than most due to having to chase them down and get them to focus so we needed extra time and he was very patient and helpful. John helped in every way possible. Usually buying furniture is terrible. This was easy and stress free!
We had a great experience with Chad! Very helpful and made the process enjoyable!
John was so professional and courteous. I want him to help me when I come back. 5 ⭐
John Henderson was wonderful to work with.
Alex greeted us shortly after our arrival. He kindly showed us where the various beds were positioned. The young man checked on just the right amount of times us as we toured the store. He was knowledgeable about the furniture pieces and even helped me later that day when I asked questions through texting. We have ordered a beautiful bed and are happily anticipating the delivery.
Get personal service
April Todd is THE GREATEST!!!!! BEYOND HELPFUL in the big checklist I had to accomplish!!!! FANTASTIC SELECTION AND FILLED ALL MY NEEDS!!!! ExperienexEXCEEDED my hopes and expectations!!!!!
Edit 3:.... It's embarrassing I have to keep adding to this but wow. Never trust anyone's word who works at this location. I Calle corporate (when trying to call the listed number you go through them before reaching this location) and they informed me nothing had changed as Dennis promised. I am waiting a call back from him. It has been months and months of trying to deal with these people and the ONLY good thing I have to say is they make you feel like they care. They don't though. Please don't shop here. Edit 2: One of the managers there, Dennis, was very helpful and very apologetic due to our communication issues. +1 star for customer service. Thank you Dennis! Edit: we ended up cancelling our couch (still purchased 2 purple pillows through Ashley- they're great 10/10) and communication has been severely frustrating. The sales rep gave us his number but was extremely difficult to contact, his voicemail box was full, never answered calls, and rarely texted back. I tried to cancel the couch through him and it never happened. I had to contact management directly to ensure that it happened (weeks after he said he did it). So while we loved the couch, and maybe would have purchased again at a later date, I will not be returning to this Ashley location. Deducting 3 stars :( sorry Dylan We had a great experience here after looking at a few other stores with no luck. Dylan Miller helped us find our new couch super easily and helped us feel comfortable about our purchase! Thanks Dylan!
Chad was amazing to deal with. Will definitely be back to purchase from him again!
They are knowledgeable and very helpful. They are not “pushy” or coercive.
Shout-out to John Henderson one of the store's salesman he was awesome he did everything in his power to make sure we got exactly what we wanted he went above and beyond for us today and I thank him for his patience and time that he gave we look forward to shopping there again.
Lynda M was absolutely amazing to work with. We went in with the intention of just browsing and she helped us find exactly what we wanted. She also helped get us discounts. We had a wonderful experience with Ashley Furniture Anderson SC and Lynda has awesome customer service skills!! We will definitely buy from them again!
Dylan Miller did a wonderful job! We baught a new mattress, kids bed and a furniture set for our new home! We will definitely refer our family and friends to you. Thank you so much!
We had a very fantastic experience at the Anderson sc store today. Chad Rice was our sales associate, who did a excellent job taking care of us. Please ask for chad when you go in .
Very friendly no pressure.
Dennis was excellent. Service was impressive!
Dennis was a big help in helping us find exactly what we needed and at a reasonable price!
Lynda manning was a great help spent time with us finding the perfect furniture. Even though we changed our minds on what we were getting several times was very patient
Chad Rice was very patient and informative.
Walked in with no plan in mind. April, so sweet, kind and knowing of the job. She let me and my family browse around for a while pointing us in the direction of what we were looking for. Highly recommend talking to April!!
Chad R. was wonderful to work with and helped us pick out so many beautiful, functional pieces for our home. Great selection and customer service! Beautiful furniture!
Steven Justus helped us find exactly what we wanted and got it for us at a very reasonable price! Very thorough and listened to our every request!
I had a pleasant experience shopping yesterday shopping for a new recliner for my husband is over 6 feet tall. My salesman was Steven and he was very patient , bringing out a measuring tape to physically measure extended lengths of open recliners. He also made sure the floor price of the item I selected matched the internet price. Some items would've taken longer than I wished to arrive here , however, that is simply something beyond the scope of the people on the floor. Would I shop there again? Most certainly.
Wonderful service. Our sales rep Linda spent hours with us selecting our furniture for each roo. Of our house. Could not be happier
Dylan was super nice and friendly. He understood the stress of buying a new home and how important picking furniture out can be. He was very helpful and made sure we got exactly what we wanted.
I went into the Ashley Homestore in Anderson SC and Steven Justus answered all my questions and was knowledgeable about the products I was interested in. I ended up buying what I needed and will go back in the future.
AWESOME STORE !!! Courtney listened to our needs & concerns and did not rush us through making a decision. We so appreciated all her help and direction ❤ We will definitely be back excellent customer service !
Lynda M. worked with us and her manager so we would get the best deal that she could to get us the furniture we were after. Also it was quick and easy to complete the sale and leave the store without tying up a lot of our weekend day. Hopefully delivery will be as easy as today went, when they get to the house.
Chad was awesome and made it very easy for us!
Dennis was very helpful and courteous!!
Great experience in the Mooresville store with Sandy. She efficiently found what I was looking for and got me a great deal! Will be back in the future.
We just purchased a new bedroom set and mattresses with April Todd. Fantastic is putting it lightly - she was so very helpful and knowledgeable. It is very obvious she loves her customers and goes above and beyond to help.
Dennis is great. Super helpful really knowledgeable of the products as well as how the store works and such.
John was a great help and very nice.
John was Very helpful
Found what I was looking for because CHAD helped me! Excellent customer service, quality products, and great sale prices. Thank you!
Great experience with Chad today getting a recliner for my husband after surgery. Found the perfect recliner for our needs! Love Ashley furniture
We came in for a bedroom suit and Justin greeting us and helped us find exactly what we needed. We couldn’t have been happier with our experience.
Amazing experience. Chad was very professional and helped me find exactly what I was looking for.
April Todd was AMAZING and so very sweet!!!!!
Sectional and rug to match. Perfect. Dennis was amazing in assisting me. Thank you 😊
I went in not expecting to make a purchase, and came out with a good deal. Both April and Jalon were incredibly helpful. April was able to help me find some excellent deals, and took the time to focus on on what features mattered to me, rather than trying to pressure me into something I didn't really care for.
April Todd was absolutely amazing. She walked us through all of our options, made valid suggestions that fit OUR needs. She sold us a dining table, sofa set, desks, and bookshelves and made sure we were absolutely satisfied with our choices. You won't go wrong shopping here.
I just want to say that April Todd was the best with helping us choose our furniture and she was so helpful and patient with us because we could not make our mind up and we was in there deciding for a few hours and she was so respectful and understanding to what we wanted and cheerful and I just wish there was more of her in the sales business out there and thank you so much for everything
great place to come
Awesome experience and good clearance section
Alex was great! Most patient with us as we went back and forth and walked miles in the store to find our furniture fit. Very patient and easy going.
I need to edit my review. When we went in to buy the furniture everything was great! Our sales associate Dylan Miller was really nice, told us to call him if we ever had any issues with delivery or anything else, and it was a good experience (we got 2 couches, a bedframe and a mattress). I gave 5 stars and it was great IN STORE. However, once we signed our signature to pay we were immediately forgotten about and the whole order went awful. The communication between the different departments at Ashley is terrible. We had problems starting from trying to set up a delivery date back in the beginning of August all the way until 11/9 when everything was just resolved- yes, you read that right, it was a 3 month ordeal getting everything resolved. We paid for delivery and assembly but the people delivering the furniture didn't assemble anything so we stayed up until 2:00 am trying to do it ourselves because we had no bed to sleep on. They also got dirty hand prints on the mattress cover and they broke the couch trying to get it in the house, but we did not notice it until the next day because it was a cracked board in the back and bottom of the couch. We texted Dylan and he said he would take care of it (like he said he would do in the store if we had any issues) and to send him pictures etc... but ultimately he ghosted us and we never heard another word, despite reaching out several times. Trying to get all the issues resolved was a nightmare w/ their customer service because no one returns your phone calls and you cannot ever talk to the same person twice. Its up to the person you're talking to accurately put everything in the notes and try and help, but that obviously wasn't happening and we were told different things from different people. This is the first time I have ever complained with a company and it really sucks that Ashley Furniture took away from our moving experience into our new home. I regret buying any furniture from them and never will buy anything from them again. Please think twice before you do, we had a MUCH better experience getting new couches with Rooms To Go.
Our salesman John was extremely helpful. He went out of his way to help us find a couch that fit our lives.
Walked in today to buy a couch and John was beyond helpful in helping us pick out the perfect couch for our new place!
Was very impressed with the customer service of Steven Justus.. . He was very knowledgeable about mattress and making sure we picked out the one. As we was looking for bedroom suites he was able to answer our questions and with his laptop was able to give us proper pricing and different options.. He was also very patient with us as walked around the store looking. I recommend him . He was straight up and not overbearing. But he was there when we had questions.
Chad is the best. Stop by and see him for any of your furniture needs!!!
Got everything that I needed. Linda and the sales associates were so helpful and friendly
Steven was a great salesman. Very helpful answering our questions. Very knowledgeable of the product. We will recommend Ashley’s to our family & friends
Great experience with Dylan and Ross. Explained all the features and helped make sense of everything!
Excellent service. Very knowledgeable and personable. Thank you Lynda!
April helped us find our furniture! She was very pleasant, informative and patient. We recommend her highly...she is GREAT to work with!
Alex the sale person was great and professional.
Beware. Nice store. Nice selection. Nice Salesman (Alex) … HOWEVER. I believe we got stuck with a new salesman who either had not been trained or wasn’t fully honest. Was told we were financing the couch, which would be a LOAN and would be a settled account after paying off. NOT OPENING A CREDIT CARD. When you open and pay off a loan, it helps your credit. Now we are stuck with a credit card we don’t want. And if you close out a credit card, it actually hurts you. Granted, maybe we should read paper work more thoroughly. But why wouldn’t the salesperson just be HONEST ABOUT IT? Not to mention he tried to charge us $100 more than the couch was, but I caught it in time.. Very displeased and will not be returning if you don’t have honest people working for you.
April Todd was awesome so kind and patient with my family making a purchase ..
Excellent customer service. Furniture is solid, made real strong. Some prices are affordable, others were a surprise.
The store seems like it has been upgraded and the selections are good so you may avoid going to Greenville. Delivery is their biggest problem. I wish they would just say, "Your furniture may arrive on the 12th or it may be later. It's not much in our control." At other furniture stores there is a much larger delay, but they deliver it when they say they are going to deliver it.
We walked in just looking at a bed and I wanted to know prices. The lady that came over to us grabbed my license, typed in my info, has me sign two papers (which is my fault for not paying too much attention). I started asking about the price of the mattress and she said well it’s this and gave a price. My fiancé and I looked at each other and she said is that okay? And I said that’s a lot. She began typing on her computer and came back with a little lower of a price. I signed and left. I realize that her job is to make a sale but we were in there 10 minutes and felt very uninformed about our purchase. I was able to call and cancel the sale. The lady was very nice on the phone and helped me cancel. Just be weary. I also have to wait on a call from the home store to have it cancelled and they aren’t answering their phones! Great customer service!
Had a exceptional shopping experience! April Todd was awesome!!! Really enjoyed Ashely furniture in Anderson !
Very helpful deserves a raise ....April Todd .....thanks again
Wanted to give a special shout out to April Todd who waited patiently on us while we roamed through the store. She was ready to help us and make sure we kept it within our budget. Look forward to coming here in the future when needed
had a great experience working with the folks at Ashley Furniture....answered all my questions and was in and out in no time... definitely will be a returning customer in the future for sure!
April Todd sold us a adjustable base and mattress so patent and sweet to me and my husband, will be back to see her such a sweetheart and help
April Todd helped us alot.
April Todd was very friendly and efficient in helping my sister and I purchase a reclining chair. Thank you April!
April Todd was so helpful in helping me find the perfect lift chair! So sweet and caring!!
My experience at Ashley Furniture was great ...April Todd was very helpful....
Fantastic trip! April Todd assisted us and she was incredibly kind, helpful, and knowledgeable! Great experience!
Excellent service by April Todd, Anderson Sc lication
First of al, DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!!!!!! It is SHOTTY furniture. I bought approximately $10,000.00 in one day of furniture from ASHLEY IN ANDERSON, SC. I took out the 5 year warranty plus Ashley was to have a year warranty included. I had an issue with my kitchen table and was denied coverage. Also, my electric leather sofa stitching started coming loose at the back of seat and a hole appeared, slits in between cushion which stick you to sit on and guess what NOT COVERED!! THIS IS A MANUFACTURING ISSUE. NOTHING I CAUSED! My night stand drawer rail fell off and the drawer fell out which made the other side loose and I only had socks in it and THE COVERAGE CLAIM WAS DENIED!!! You cannot get ANYONE TO HELP YOU PERIOD! I went into the store last Thursday & the General Manage was to get back with me after talking with upper management. I haven't heard a word and you can't call the store!! The card I was given had an email address on it so I sent an email to this address of the person on it and got a call AND THE GUY ASKED HOW I GOT HIS EMAIL AND BLOWED ME OUT SAYING I DID NOT TALK TO HIM. HE WOULD NOT LET ME SAY ANYTHING..............HE HUNG UP???? ASHLEY'S NEEDS TO BE PUT OUT OF BUSINESS DUE TO THE CHEAP FURITURE AND LIES THEY TELL ABOUT WARRANTY. THIS COMPANY IS SO UNPROFESSIONAL. DON'T GO THERE!! TRUST ME.
Ordered a extra chair and coffee table it been 2 months and still haven't received it yet and I been trying to call the store and cancel my order and can't never get anyone on the phone smh
Carolina and Laura were first to help! Very friendly and helpful through out our visit. Really recommend this location
Went in to get a floor model spring matress and came out with an adjustable king bed. Love it!! Can't wait to receive it!!!
My husband and I just visited Ashley homestore. We were greeted my the nicest young man, Mr. Jaylon Turner. He took his time with us, he was very knowledgeable of the material of the pieces we inquired about. He was extremely mannerable (is that a word? Lol) we didn’t feel pressured to purchase anything, he gave us his card and phone number to think it over. If you’re in the market for furniture, please visit and ask for Jaylon. I’ll do a follow up review once my furniture is delivered:))
Received excellent customer service from Steven Justus. He patiently worked with us until we found the hard-to-find bar height patio table we wanted at the price we were willing to pay. Can't wait until it is delivered! Thanks again for you help, Steven.
Steven Justus was very patient, knowledgeable and helpful.
Steven Justus help me out real good , got me in out in no time with the purchase that I wanted , very good customer service
Courtney was very helpful and professional. Thank You!☺️
Dennis made my experience easy and enjoyable. He listened to me and was helpful without being pressuresome. Highly recommend.
I bought a beautiful sectional and a new bed today. April Todd helped me, and made the whole process easy. She knew all the answers to my questions and was very patient while I decided on what I wanted. No sales pressure at all, which is great! Thank you April Todd...i will definitely be back!
The new showroom is so beautiful. It is spacious. Neat and comfortable. April Todd helped me with purchasing my new bed today. She was friendly, knowledgeable and attentive. I will definitely shop with her again. Thank you! - marcy murphy
I had a great shopping experience today at Ashley homestore. April Todd was very friendly and helpful. She was very knowledgeable and helped me decide on which items I wanted to purchase. Thank you April! - Dustin moore
April Todd was super helpful and kind! Highly suggest her for help!!
Very good customer service and interactive enjoyable experience from April Todd
What a wonderful experience for ms April todd
Lindburgh and managers work to get you the best deal around. Definitely recommend checking them out for a ton of savings on premium furniture! Will be back to work with Lindburgh in the future!
Thank you Steven Justus for your help today with buying our sons new bunk bed
Great service by Steven Justus. Very helpful with all our questions.
We had a merchandise problem with a dining set we purchased at Ashley. The chairs were not suitable to sit on after 3 repeated times of reordering and replacement. We did however receive outstanding customer service from the Anderson, Ashley store manager, April Todd on presenting our dilemma to her with these defective chairs as she was considerate, caring and helped us have the set returned and attain a full refund. It is good to know Ashley management like hers is available to customers in this day & age. Even if this particular product did not work for us, we would highly recommend this store to others for professional care and backing a purchase no matter what. Thank-you!
April Todd is awesome give her a bonue
We went to another store before Ashley's and I'm thankful that we went. Courtney was awesome. She listened to us about what we were looking for and made the choosing very easy. She was very knowledgeable about the furniture which also helped in our decision making. We will be going back!!!
My shopping experience at the Ashley Store in Anderson, SC was wonderful!! April was the Home Furnishing Consultant that had assisted me in my journey to find furniture. She was terrific!! If you need furniture, stop in to this store, you will be thankful you did.
Great experience and great service April Todd is always friendly, helpful, She is the BEST!
April Todd was so helpful!
April Todd was so sweet and helpful. Quick and easy buying process for our dining room table. Definitely recommend!!!
Will was a great help, very nice, overall great experience.
April Todd is the BEST!!! She always provides quality service. She makes buying furniture a breeze!
April Todd is the best! Thank you for helping us!
April Todd is THE BEST!!!!🙌
We were totally impressed with the enormous selection and quality of this new store. We were hunting furniture for our basement living room and home theater and were blown away at the options available. April Todd was a Godsend in assisting us in determining what would suit us best. I highly recommend Ashley Home Store in Anderson, and above all, April Todd for her professionalism and knowledge in assisting us in meeting our needs.
We recently purchased a bedroom suit and had the best sales lady ever ! April Todd went above and beyond to help us with our purchase and made our shopping experience fun. April will be our go to person at Ashley Homestore from now on
Me and my family had a great experience with this store, I have been to allot of furniture stores where the staff there is always on top of you wanting to sell you stuff you don't want or need, but not here. we were greeted at the door by the store manager (April) welcoming us to her store and then asked what she could help us with and it was on from there she showed us everything we were wanting to look at and explained in detail of the warranty on all the furniture that we were looking at buying , April was very knowledge about here job and the company. We ended up purchasing a bedroom suit with mattress, living room suit with a recliner, and a mattress for my daughter..... Thanks, Tony Great job to April.
Can’t say enough good things about April Todd! She has amazing taste & helpful input. I refer all of my friends to her.
I have purchased several furniture pieces over the years from the Anderson store. April, our salesperson is ALWAYS amazing!!! Thank you!!
We purchased a new Bedroom Suite, Dining room suite. I will say, one of the main drivers here was April Todd. She constantly went above and beyond. Never did she shy away from putting us the customer first. To me, furniture is good, but April customer obsession was the difference maker. If you desire to experience someone who places a priority on the customer, go visit April Todd at Ashley Furniture in Anderson, SC.
I had several options i in mind and Ms. April Todd was very patient and helped me walk thorough my design choices. Her experience, professionalism and concern and friendliness made shopping fun!
Had a great experience with April Todd! She’s the best salesperson at the Anderson store.
April Todd has been my sales woman for years and is simply the best in the business! Never pushy, very knowledgeable, and truly makes you feel like what you want matters much more than her getting a sale. I can't recommend April enough for all your furniture needs!!
April Todd at the store in Anderson, SC, has always been my go to for all my furniture needs. She is always very helpful and on top of her game. She is a rockstar!!!
The new showroom is gorgeous!! The sales staff goes above & beyond to accommodate. April is the best of the best!! She is so outgoing yet very professional making every experience with Ashley Homestore in Anderson top notch!
Y'all go see April Todd!! She's the best of the best and will help you find exactly what you're looking for!!
We went as a family to Ashley Furniture to furnish our dream house we were moving into. April Todd was amazing in helping us pick out everything that we wanted and got a great price for the amount of furniture we ordered. Our house looks amazing!
April is simply the best!!! Knowledgeable on everything and all the awesome deals…. Ask for April Todd you won’t be sorry!!
We went to order additional chairs to our dining room set and APRIL TODD IS THE BEST!!! She was so amazingly helpful and make finding everything we needed so easy!!! Go see April, she will take exceptional care of you!!
Awesome experience, If you near this location ask for April Todd she helped us out Tremendously in purchasing 4 different bedroom suits and random other pieces Of furniture!!!!
I have purchased several wonderful products from Ashley over the years! April Todd is the best sales person I’ve ever dealt with in any store. She’s attentive, courteous and very professional. She defines cares for her customers!
April Todd went above and beyond to help my husband and I with our furniture purchase.
April (Anderson, SC store) is the BEST! Super knowledgable, friendly, helpful.
10/10 Recommend! April is amazing! I left with no worries or doubts about anything because of her! Everyone is so friendly and helpful.
First off, I can absolutely give the sales team 5 stars. They sold us a couch, love seat and coffee table. No problem with them. (Besides the fact that he told us we would probably have to wait about a month to get the couch and table.) The problem? Well, it’s been three months and I am sitting in my living room as I type with no couch or coffee table. The couch I have is falling apart and not comfortable (hence why we bought a new one!) and I called and was told “Don’t call us we’ll call you” and “Don’t call the store, just wait and you’ll get a call.” AND I may have to wait another three months?? There’s nothing they can do because of Covid I guess? Gas? War in Ukraine? I don’t know. Anyway, one day I’ll have my $2K couch and coffee table. If I had known it would take 3-8 months I would have totally bought a couch on Amazon. So do your research before purchasing anything here.
Lindburgh is the best sales person in the area !! He will get you right everytime ! If you're on the market for furniture ask for Lindburgh!
Lindburgh helped me out a few days ago with at a bedroom set and mattress. He was straight up and honest with me and a great salesman. I will definitely be back to shop with him again.
Very organized store, customer service representative went above and beyond to make our experience the best ever. Steven was awesome!!
Well where do I begin first went into store-bought Furniture paid for itThen the wrong Furniture got delivered and it's been 3 months and haven't got the right furniture yet good luck on getting someone to answer the phone went into store told would let me know next days a delivery date well two weeks and nothing
Steven Justus was great. Awesome customer service and helped with finding the bed I wanted.
Chad was extremely helpful very professional thanks
Come visit Ashley Homestore now open in Anderson South Carolina and ask for Steven Justus for some great quality furniture and great customer service.
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We bought a couch and the people there were very nice and knowledgeable. I will go back for my future furniture buys.
Very professional sales, excellent customer service. Chad was great at directing us to exactly what we were looking for and engaging!
My husband and I went into Ashley’s looking for a couch. Our sales man Steve Justice was so helpful and professional. He got us exactly what we were looking for so we don’t have to go to another place.
We came to buy furniture for our new home and Steven was very helpful and patient as we walked around picking everything out.
Steven - very good service and totally appreciate all the help in setting up our new home with all the furniture needs.
Ashley was very nice and helpful. It was a very pleasant experience.
We were so lucky to have Steven Justus take us around the showroom! He listened to exactly what we were looking for and made us aware of the quality and pricing structure. He was knowledgeable and very patient with us We would definitely request Steven upon returning to Ashley
Had a great experience working with Steven! So excited and thanks so much :)
Nathalia was extremely helpful during my visit. She was on the spot with ideas for me once I shared the info for my home. Great job, Nathalia!
Lindburgh Aiken was AWESOME! He listened to our needs, and helped us get the bedroom set that we loved. We’ll definitely be back!
Amazing customer service thanks steven!!
Don’t even waste your time … Been waiting on my furniture since last year of November… paying on furniture that I don’t even have … call them over 15 times no one call you back after speaking with the customer service from other states or whatever because no one in the store picks up … I want be purchases nothing else from this store ‼️
Purchased a dining room table in November 2021 and was told it would be arriving in April 2022. Well, April has came and went and the only thing that has arrived at the store are the chairs with no estimated date for our table. Ashley Furniture, this is highly unacceptable! Don’t give an arrival date if you can’t uphold it and then not know when a table will be arriving. This is a furniture store after all. It doesn’t make any sense that we are well into May with still no word about our table. Ridiculous. Update: we got lied to AGAIN!!! They said July 1st would be our new delivery date and guess, what? They called my husband today stating that they have no idea where our table is at and that they can’t deliver on the new date they said. They also failed to mention a refund. I am beyond fed up! Never shopping here for furniture again. Another update: our table finally came in after an extremely long wait but it’s badly damaged on 2 corners. Now, we have to see if they can fix it but if they can’t they have to send a whole new table. At this rate, it’s going to be well over a year before this whole thing is sorted out. Yeah, I’m done with this place. Never buying furniture from here again.
Scott Justus was exceptionally helpful helping us chose our new living room suit. Their new store location in Anderson is very beautifully set up. We have used Ashley for all of our furniture needs for many years!
I like rooms to go better. More affordable there, it's difficult to see the actual cost of the furniture. Seems like there was a lot of add-ons cost
Product quality is absolutely horrible and so is their customer service.
Will Copeland was an amazing salesman. I looked around the store, asked him a question and he brought me right to the perfect sofa and loveseat. Can’t wait to get it delivered. Go see Will at the store in Four Oaks, NC
Wesley is very helpful in our search for our dining set . He made suggestions for us and we actually pick his choice. He is very knowledgeable in his field of work. Looks like he is really passionate in what he’s doing. He is the best!
Courtney did an amazing job was very friendly and made me feel so special 😍😍
Will Copeland was very helpful getting or items ordered!
I went to the Anderson store and Lindburgh helped me. He was very knowledgeable about the mattress selection and helped me pick out the best mattress for me!
I went into the store looking for a couch. Not only did Courtney help me find the perfect couch, but she went beyond just trying to make a sale. She was very professional, helpful, friendly, and took into consideration what exactly I was looking for. Would recommend Courtney for anyone needing furniture. Best experience shopping for furniture I've ever had.
I came into the store to look, the young lady that helped me was very nice and informative, Courtney Dutton. Great experience!
Courtney Payton needs a raise. Excellent service
I was in the store to purchase a new bed and Courtney Dutton was very helpful
Courtney Payton was an amazing help
They have amazing stock and friendly employee. Courtney Payton assisted me when I stopped there,she us very professional and very informative. I will be back
I was looking for a bed and the best person came an help me and that was Courtney Payton . So happy that she could help me like she did. Thank you so much for all the help!!!
I stopped in on my search to find the perfect bed and mattress. Courtney answered all my questions . She was very informative and has great customer service. I will be back!
Had a great experience working with Linda today ! Very helpful!
Great experience and friendly staff! April helped us find everything for our new home and got us a great deal! I highly recommend Ashley Furniture!
Awesome experience Mr Keith was very patient and very kind (not pushy at all) spent hours with us as we kept changing our mind but didn’t even show an sign of irritation. ..Also the store very amazing and made sure we got what we want and walked away with a smile.
Amazing experience at Ashley..Keith was an awesome, patient & knowledgeable salesperson. He went over & above.......we will definitely refer him as well as Ashley Furniture!!
Purchased 2 pcs around 3/20. Took one home that day. After 3 weeks, went back to the store to find out we are to get 2nd piece in AUGUST. Was told by the manager he would contact me in a couple of days because something wasn't right. No call. Nothing. Went back the following week to be told "estimate time for customer was June. I got a refund. They have lost a customer and I will inform anyone not to buy from Ashley. Very dissatisfied.
Another disappointing experience at an Ashley store. Purchased a pice of furniture that came apart while being loaded- no offer to replace or repair it. While the sales team was better than usual, the manager was pitiful. I was told not enter through the front doors and we would be going out the side door so as not to impact metrics they are graded on. I was told there is a people counter that counts entrants and is measured against closed sales. I do not feel welcome shopping here anymore, and especially if with anyone else. Very unethical behavior. When I went to speak with the manager he was no where to be found. Sometimes it’s not always about todays purchase, but those to follow.
Tim in the Wrightboro, Augusta store was phenomenal. He patiently explained the features and add ons; ably and knowledgeably answered all my questions and concerns; introduced me to the managers on the floor; excellent experience. Give me more Stars to give this rep! Exceptional! Thank you
Absolutely love this store and the costumer service. Tim was able to make my furniture purchase quick, easy, and efficient. Definitely will be coming back for my future furniture purchases ✨
Wesley Clegg was awesome. Great service. Thanks for everything.
My wife and I bought furniture there this past Friday and our salesman did an phenomenal job. Chad went over and beyond to make sure we got exactly what we needed. He made sure we felt super comfortable and that we got the very best there was to offer. I was speechless at how amazing the customer service was!
Denis , Lauren , and Jason are THE best ! I highly recommend working with them ! They go above and beyond to do whatever they can to help get you what you want!
So what I want to know is how on earth I came into the store looking for outdoor pillows and came out with a new king size bed and everything. Wendy can sell salt to slug. She's amazing!!! Thank you girl!
Wonderful experience! Nathalia was so helpful, helped us get the best deal, and was so patient with us throughout the whole process. I would highly recommend shopping at Ashley for all your furniture needs. Be sure to ask for Nathalia!
Natalia in the Four Oaks Ashley store was wonderful and helpful!!
Wide selection of furniture, the sales rep was friendly and helpful. But a little pricey.
People were rude, they don't stock anything, prices are high and on top of it want to charge a delivery fee!! Will not go back. If you don't stock the items, they should not charge for delivery.
Will was an awesome, patient & knowledgeable salesperson. He went over & above.......we will definitely refer him as well as Ashley Furniture!!
Worst experience buying furniture in my life. Order beds for the kids. They delivered beds without hardware. My kids slept on floor for 7 months before hardware come in. Kept pushing back on date. No one to accountability especially the store. Never ever will we buy from this place. If anything they need to shut the doors to this place.
Linburg was fantastic and helped us out tremendously. Very friendly.
Nice showroom with beautiful pieces ro choose from. Jon was our Sales Associate and he was great. He helped us out tremendously and worked with us on our preferences. We will be going back to Ashley and requesting him!
Excellent got exactly what I wanted!
I had a wonderful experience at Ashley last night buying a new bed and bed frame! Lindburgh was incredibly helpful, patient and so, so nice. I really appreciated the time he took to go over all of my options and asked questions, did not push. I will be back to purchase a few more things and look forward to working with Lindburgh again! Thank you!
Such a great experience! The sales associate and manager were great!
Very well attended and explained to detail every expense and got discounted loved my experience
If you would like your furniture delivered fast. GO SOMEWHERE ELSE!!!!!! I order my Beds in December and still till this day haven’t received them. Really Bad Business. I will never go here again.
If I could give zero stars I would. Well I said I would never shop here again(see previous bad review)but It's been awhile so I thought maybe they had Improved. NOPE!!!Another bad experience with the install. They promise you the world in the store. These folks just can't get it right. After leaving my 19 year old here for the install because we had to work. I assumed they would send responsible adults to put the couch together as instructed when we purchased. I came home to find my sectional couch was not put together correctly. They didn't even plug recliners in to make sure they were working, and they're not. They put the console in the wrong spot. We found two tears in the fabric. Unbelievable what a crappy company. Now I'm having a hell of a time getting them to come back and fix the shit. Do not buy from Ashley furniture unless you want a head ache
They have beautiful furniture but the staff needs to be more careful on quoting prices and making sure everything is added I placed an order over $3000 got a bed and bedroom suit and verified that the total included bed, dresser, mirror, chest, night stand, and mattresses and the representative left off my chest. I called for 5 days the ppl kept hanging up on me. On Thursday I was promised a cb by Dennis the manager at 8:15 but he never called. I called the lady that sold it to me Christi and she sd we are all human and they have to charge me more to add the chest. When they verified I was getting everything for a certain price. I ask for manager and they sd he is too busy to speak to me 😭😭 my son has his hopes up. Now they are saying it may be 8 months before he gets his bedroom suit. They
Purchased two living room suits and a bedroom suit in November was told I would receive it before Christmas now four months later I’m having to cancel my order due to not receiving furniture. I was constantly told different delivery dates each time I called to check on status of my furniture. Even had to refuse delivery on partial shipment they tried to ship headboard with no footboard or railing also tried to ship the couch without the ottoman and chair.. This is ridiculous who wants half of what they paid for and can’t even use what they send.
Was extremely upset with my experience at Ashley’s furniture.. i purchased two living room suites and a bedroom suite at the beginning of November and was told I would receive it before Christmas.. After many phone calls to Ashley home store in Anderson SC I was continually told different delivery dates. They even tried to deliver one time with half of the furniture for each room. Example bed with no foot board or railing..( ridiculous) so after 4 months with no furniture I decided to cancel my order today.. I’ll update if I have issue receiving my money back.
Promised a delivery date for a month and it's bee almost 3 months and have yet to receive my furniture
The store in Anderson is awesome. Jada went above and beyond. She was very helpful and friendly.
Great sales representative's Great bargains. Buy a piece of furniture or a house full . They have what your looking for.
Jada was very helpful. She knew the product and took the time to explain everything to me. If you go there, ask for Jada.
My sales associate, Jada, made this shopping experience fantastic! She was friendly, knowledgeable and gave me the freedom to roam on my own (which is very important because I can’t shop with someone hovering). The sales transaction went very smoothly and I’m looking forward to my furniture delivery.
Our purchase was very pleasant. The sales person was excellent. Could not ask for better.
I been waiting almost a year for replacement headboard and footboard and they still keep sending the wrong stuff. This is very ridiculous and has really pissed me off. Ashley furniture store need to do more better.
My wife and I purchased a couch and loveseat at the Anderson location last Friday night. This was a great experience. This new show room looks awesome! You never would know it was formally a Toys R Us. Wendy assisted us and answered all the questions we threw at her while looking. Once we had decided which set we wanted, it took no time to complete the purchase and set up delivery. She made it simple. I have to also say, the manager was very nice as well despite being a Florida Gator fan. Haha. If Gator fans and Bulldog fans can get along despite their differences then you would think democrats and republicans could as well. That is a different topic all together. Thank you for the experience. When ever we go shopping for furniture again we will always start here at Ashley Furniture. Jeff K
Left Rooms to go with a bad experience,. Then went to Ashley Furniture they done great love them go see Dan Pieszchala and Tell him I sent you .
I purchased a bedroom suite from Ashley Furniture for our new house right before the store moved to the new location on Clemson Blvd. Dylan was the sales associate I worked with and he was wonderful! Super knowledgeable, helpful and professional. However, the manager had to come over at the end of the experience to approve the discount I was getting and I thought he was very rude and not friendly at all. He talked and acted as if he was in a rush and I was wasting his time. This was my first time purchasing a bedroom suite brand new and the was overall well, minus the rude manager.
Poor customer service and snail delivery over priced leasing companies poor service of delivery whenever you get what you ordered
Everything is great until it’s time to get your furniture if you get it at all. I was told I could buy furniture and pay it off 90 days same as cash but this is not true. There are hidden fees that may not are not included in the paperwork/receipt you are given. I called many times trying to figure out why my payments and pay off were not adding up and no one could tell me why. I was told multiple times that someone would call back and they never did. I found a number for corporate and was finally able to get answers. Basically there were hidden fees totaling approximately a 5th the price of the couch. This was not disclosed meaning that 90 days same as cash is a lie. I was very adamant about not wanting to pay interest and wanting to know what the ins and outs of the agreement. On delivery day I didn’t receive my furniture. No one was sure where it was. I asked for a refund and was told that it would take 7-10 business days. A few days later I got a call asking to set up another delivery and I told them I canceled the order. Once the 10 days passed I call because I had not received a refund. Then I was told it could be 14 days. So I made a negative review on google and was given a copy and pasted apology with a number to text. Which after texting it was told the order was never canceled. And now 3 days later Im being told someone will reach out to me within two days to confirm the cancellation. I HATE IT HERE🙃
Chad was very knowledgeable of the merchandise. When I couldn't find the bed that I wanted, he found me another choice from their website. Wonderful experience.
Ashley Home store has a fantastic show and a great friendly staff. Unfortunately my experience with purchasing a sofa didn’t go well. I applied for credit after being told that if it’s paid within 90 days it’s the same as cash. I selected a sofa and was told it maybe a couple of months before it’s delivered. During that time period I made payments towards the sofa. Once I got a call to set up a delivery I called to check the balance and pay the remaining amount. After checking my receipt I subtracted the amount I paid from the total amount due on my receipt. When I called instead of owing $200 I owed $300. No one could explain where the extra $100 was coming from. I had to email bank statements over to prove that the amount that was drafted from my account because the payment amount in there system was less than what I was paying. Everytime they kept saying we will call you back at this time and not once did anyone call me back. The next day when my sofa was scheduled to be delivered it never was delivered. I called the store to confirm if the order was still active and it was. So now I don’t know where my sofa is or where my money is going :/ I called the Corporate number and finally someone explain that part of my payment was going towards some sort of insurance that was never explained or even listed on the receipt. I cancled the order and I still haven’t been refunded going on day 10 or 11. 90 days same as cash is a lie. The in house financing company is shady. I just want my money back so I can put this experience behind me without having to call over and over again. 😭
They advertise a recliner but never have it
Beautiful showroom and great service
The calm before the storm ! Lied to and lost my current couch . And a day of work
April rocks. Anderson, SC new outlet. She is perfection. Ask for her and you will get the royal treatment. On you time frame. No rush. Great choices and helpful suggestions She needs a promotion. Hardest and happiest worker. She deserves major appreciation and recognition. $11,000 never felt so good.
Our sales rep, Jada P., was excellent! She helped us find the perfect sectional and accent chair.
Please do not buy from Ashley's they lied to us they deceived us they tricked us and now they want to hold our money for 10 days after they can't deliver our furniture when they absolutely promised it would be there. I've been asking for 5 days for district manager to call me but he or she can't find the time please please do not buy from them they will not deliver on their date and they will not keep their promises
I recently moved to Anderson, South Carolina and was confronted with the task of outfitting my apartment with furniture. While driving by Ashley Furniture on the way to another furniture store, I thought, let’s stop here and see what they have. Jada Pond was my sales representative at Ashley Furniture. From the start, she had a positive, knowledgeable, and enthusiastic attitude to helping me achieve my goals for my apartment. I was very happy with my decision to visit Ashley furniture and will not hesitate to visit in the future.
Wendi was knowledgeable and went beyond helpful. You get the highest quality and the lowest prices.
My experience at Ashley HomeStore was awesome. My salesman Dillion M. Was amazing. I went in with some knowledge of what I wanted, he took time and broke everything down step by step and was very patient. This was my first visit to the new store and I was very pleased. I recommended everyone to go by and check it out, and remember to ask for Dillon.
We ordered a bedroom suit and all sections of a couch in September, paid in full. The order took months to finally arrive over several deliveries and there were issues with every single delivery. Multiple items were wrong when the store rep input the order. The couch was damaged during delivery and we were given wrong information on how to refuse the order to be fixed. The bed came in with incorrect assembly pieces and the wrong headboard wasting over an hour of our morning. Overall one of the worst and most time consuming experiences I have ever had purchasing furniture. I cannot say that we recommend purchasing from Ashley Furniture unless serious changes are made to provide quality service.
Purchased an expensive Tempur-pedic bed.. Salesperson was presented to us as an expert.. We did not receive what we thought we were purchasing.. I called the day of delivery and several times over the past 2 weeks.. No one returns your calls.. We walk into the store to find out our expert on the bed is a new employee.. Worst customer service I have ever experienced.. I have called corporate several times.. When you call the local number you are actually calling corporate..Our salesman also said Tempur-pedic offers a 60 day satisfaction guarantee.. Tempur-pedic has a great name they should not let this joke of a furniture company represent them.. My advice to anyone is do not purchase any thing from this store... If we ever get our issues solvedI will take the $9100 for the bed to a much more reputable company..
They didn't have what I was looking for but the staff was pleasant and didn't hover.
Wendy and April were very accomodating...they showed me exactly what I was looking for and prepared the paperwork and explained everything clearly...i look forward to more business with them. .
April our sales associate answered all of our questions and made paying for our furniture so easy. We purchased a queen bedroom set, sofa and loveseat from April. Great experience and would definitely buy from Ashley HomeStore again.
customer service sucks, I order a living room set back in October the delivery date was set for November 19, they canceled said one item was damaged. rescheduled for the 24th, delivery was within 2 minutes og my address and all at once it showed unable to complete. I immediately called and they said the GPS couldn't find my location. why did they not call me when they got close to my house, oh they didn't have a signal on their phone, well tell them to turn around and i will meet them and they csn follow me, or they could have stopped and asked for directions but no tbey took it back yo the warehouse. Piss poor delivery service, the people in the store lied when they said they would expedite it, they talking about we can set up another delivery date, can you guarantee it will be here on that day, well NO, your only other option is to come to Fort Mills and pick it up yourself. Not! You can csncrl my order and I will never recommend you to anyone or buy from you. The really bad part of sll this is most of the reviews are bad and it is mostly customer service and delivery and they still have not made sny improvements you would think by now the light would come on.Do not buy anything from Ashley Furniture unless you are prepared for a lot of BS.
This place is horrible.if I could give less then one star I would. DO NOT.....buy any furniture from here. They take your money. An tell you they don't know when your furniture will be delivered. I have been Waiting two months an still no delivery or a time for delivery. It's November and there saying it might be after January. When you try an cancel your order they charge you for restocking furniture that they do not even have to deliver.
Went in with a very specific goal. Was not pulled around to this and that. Then when it was time for business it was quick and matter of fact. To me simple shopping.
I recently purchased several items from the store. The people working there are grate. They are always ready to help but give you space to consider what you need. The delivery men were also fantastic, covering the furniture well as it was raining lightly. The only negative thing I noticed was the men need those little footies so they don’t track in rain or mud. For me it was only a little rain. Thank you Ashley Furniture
Prices are very misleading. One price tag on items that are sold as pieces even though the pieces are on the showroom floor all bolted together and have the appearance of being one individual piece of furniture.
Great experience in store until we were lied to about the delivery time. Our salesman told us 3-4 weeks because he placed a “priority” delivery on our order. It has been almost 4 months and no delivery or scheduled delivery. I understand COVID is causing supply issues, but don’t tell the customer one thing if you can fulfill your promises. After reviewing the paper further I did see a page about disruptions for deliveries. It still isn’t an excuse for our salesman telling us something different.
Was the worst experience we have had with any furniture store. Two deliveries failed because they didn't have correct address. When we received a delivery, no hardware to put beds together and a damaged leg of the dining table. Never return calls or texts. Finally have only 2/3 of the furnitire ordered and it's been almost 16 weeks when we were told 8 -10 weeks. The 4 stars is not what we gave. It was 1. We also spent $12,000 on furniture from there.
New store is awesome, tons of new furniture, and everyone we met was great!! Looking forward to continuing our business with Ashley!!!!
The sales person lied to us about delivery time to get us to buy a couch, and sold us the wrong dining table in the process. (We wanted the smaller square version of the table and got the bigger 6 chair version, it must’ve been her blunder because she still only included 4 chairs?)
The furniture was excellent but customer service couldve been better.
I had looked over a year for a fireplace tv stand. The main issue of purchasing one was assembly. I went to Ashley’s had a very good customer rep who helped me out. Price as well as delivery date was awesome. The nightmare from hell started Saturday with delivery!! The actual fireplace tv stand was extremely nice yet wasn’t assembled. First I was told the insert of the fireplace wasn’t the right size. Second I was told the shelves didn’t have the hooks to be installed. So after begin told to call Ashley’s and speak to someone myself instead of someone contacting me. I still wasn’t helped professionally. Which lead to another group coming out today. Round two of some bs. Fireplace was inserted and works nicely. Yet was told once again the hooks for the shelves wasn’t brought. Which then was told I could go to Walmart and buy some and do it myself?? Also in the process the top of the stand was chipped. Long story short choose who work for you wisely. Glad i am done buying any furniture anytime soon. Ps. They did issue my assembly fee. Which is comical cause my fireplace stand still isn’t put together and I can’t put my decor on it yet🙄
The new location is awesome. The staff friendly and very helpful. When you go ask for Jada she is awesome.
We’ve had a great experience, with Josh, throughout the last week of shopping at Ashley! We originally went in for a new couch but ended up getting a new tv stand, bed & mattress and we absolutely love everything. There was a mix up at the end but April was quick to get it taken care of!
Buyers beware if you don't buy their extended warranty they will not stand by the quality of their products. We bought 4 counter high chairs. They seemed like sturdy chairs. 3 out of the four had screws installed crooked. One corner screw may have been stripped because the corner piece had glue all over it. One chair has a gouge out of the back right where you put your hand! Their solution to correct their poorly built chairs is to send us more screws and a new back to the chair and we get to repair it ourselves!?! So ridiculous! Not acceptable and horrible customer service!! Your only option is to have it delivered and they missed the delivery window by 3.5 hours so when they finally delivered the chairs at 630 pm on a Friday the delivery folks barely got them in the front door and took off. They do this do you can't refuse delivery which we would have done once we looked under seats of each chair. 0ver $500 for four chairs because of their big "labor day sale" what a scam.
A year ago I got credit through Ashley right after I purchased my home. Some things I paid out right for a some I wanted to wait until it all came together to see what else I needed. Today I went to use my Ashley advantage card and found out it was closed due to inactivity and they won’t reopen it. I was told to reapply. Which I did and of course this time denied. I have tried for almost an hour to speak to someone above the person I talked to and am told there is NO ONE available. They are all on vacation. What kind of customer service is this??? You just closed my account 3 days ago without so much as a word or email and can’t reopen it. I will NEVER do business with this company again and will tell everyone I come not to either. What a horrible company they have doing their banking.
I ordered my sofa several weeks ago - delivery took a while but I was told that up front so it wasn’t a problem! The delivery team got here and set up my new sofa + coffee table quickly and very professionally. They made sure I was happy before leaving. I also picked up a new bedroom suit last weekend off their floor sale. Great customer service and quality!
I am highly disappointed with this company...purchased $5,000 worth of furniture in February 2021...still no full delivery yet (over 6 months waiting)!!! Never again...
I had the best experience ordering from this store directly. I had tried to order college furniture for my son online. Delivery was unclear and price was dependent on extra codes, etc. calling the store they found a bedroom set in stock at a price that was lower than what I originally ordered online. Service was spot on and the emails were timely. Overall a great experience.
Bought a sectional sofa and ottoman in February. As of July 31, nobody knows when we will receive our furniture. We paid in cash. I got rid of my furniture at the 12 week mark to make room for the new couch. I am very disappointed and dissatisfied. They shouldn’t take new orders until the ones from February and earlier have been completed! They my money, I have no couch.
I have always had great experiences with Ashley’s I have bought 3 bedroom suites 2 living room suites 4 tempuric mattress sets Would recommend them great prices
I have to say that I had a very good experience. Leanna was a great salesperson. Fortunately for me, I was able to purchase a floor sample so no long wait for delivery. I will go back!
LeAnn was very professional and helped us with all our needs . Will definitely be doing more business with her
Went in today to look for a sofa and loveseat. One person was sitting at the front chatting with a customer and spoke to us. We walked around the whole store two times before someone asked if they could help. There was two employees sitting at the desk taking not helping anyone. I showed the lady who asked if she could help two different sets we were wanting to look at. She said they didn’t have those but had something similar and walks us to a sectional…the sets I showed her were clearly sofa and love seats. Then she walked us to a set that was on clearance said we could get both for 25% off and take it today. Then she walks off and never came back. No one else ever offered to help us so we left. Definitely will not be purchasing from Ashley!!!
I ordered and paid for living room suite in March. Told me 8 to 12 weeks delivered time.. its been 16 weeks. No sign of furniture.. will not answer phone .. will make in person visit soon..this is ridiculous 🙄
Purchased a couch here and have yet to receive it almost 2 months after purchase date. We were told it would take 3 weeks at max to be delivered and that clearly was told just to gain a sale. DO NOT buy from this store. I’ve reach out about delivery updates and keep getting the same automated message. There is a 10% fee to cancel / refund for the first 12 weeks. RIDICULOUS.
Absolutely will never buy from them again! After 3 months our furniture was finally delivered and the couch was broken. The delivery guys wouldn’t take it back and said a technician would contact me for a repair. That was BS. After several calls I was able to get the couch swapped out for a new one today. I was so focused on making sure it wasn’t broken that I didn’t even realize the color was off until they left. Now I have a brand new couch that looks brown and recliner that looks gray. Do I try for a third one? I’m almost afraid of what I would get!
Ordered in feb.. still waiting..
Worst customer service ever! I ordered a sofa in November and have yet to receive it or a phone explaining further delays. I was told 12 to 14 weeks and I was fine with that. Everytime I call they push my delivery out one month more. Absolutely rediculous. Will be going into the store tomorrow for a full refund. Beyond mad at this point because I paid a lot of money up front with nothing to show for it but a hard time.
the customer service inside the store is great but they need to inform the people who are spending the money on their furniture beforehand that they won't deliver for over 4 months that's even IF they can get the furniture. spent almost $3000 on a sectional and a dining room set that they are now saying they cant order and dont know when they'll have it when I was told I would have it delivered the week after. also mention that you cant get a full refund for 3 months or you'll have to pay 10% of what you originally paid for the furniture.
Well going in the store was a pleasant experience. The employees were friendly and the furniture was nice and my family and i were in and out in less than an hour. HOWEVER what they didnt tell us is that their delivery process was horrible. We were told our dining set and couch would be delivered this week. Well it's this week and we still haven't gotten it. I go to call and the lady that answered the phone said that they didnt have either of the dining set or the couch and didnt know when they were going to have it. I spent over $2,600 for these and they dont know when they'll get it. I expected a full refund but they said I would have to wait 12 weeks or pay 10% which is outrageous and unfair. I WILL get my refund and I WILL never shop here again. I suggest others do the same.
Quality products and excellent customer service.
We were greeted very kindly as soon as we walked in. Dennis was our salesman and he did an awesome job of helping us find exactly what we needed and at a great price! 👍🏻 Job well done!
Thank you so much for all of your help
ABSOLUTELY THE WORST DELIVERY PROCESS IVE EVER DEALT WITH!!! I HAVE ALREADY HAD TO TAKE 2 DAYS OFF WORK DUE TO THEIR INCOMPETENT DELIVERY SERVICE. AND NOW I WILL HAVE TO TAKE TOMORROW OFF AS WELL! Will they actually show up tomorrow??? WHO KNOWS!! lets see....is 3 days lost wages worth a couch and sofa delivery??? I THINK NOT! A lesson learned. I will not do business with them again!
Our sales person Dennis was awesome. We found a lower deal after the sale was made for our sectional and he quickly came up with another reduced price which was refunded within days. The delivery was awesome and delivery crew was super nice as well as wore masks. 10/10
Didn't carry anything in stock was told it would take 3 weeks to get what I wanted
We ordered a new living room for our new house in early November. We were told we should get it by January. Now we're being told the one piece for January will be February. Two other recliners they have no delivery date at all ! We are sitting in our new house on outdoor chairs because this sorry excuse of a store can't deliver anything in less than 3 or four months. Very unhappy and will never buy anything from this store again.
Look how this "manager" behaves when dealing with a customer issue. This is outrageous and honestly just confirms how bad Ashley is from the top down. This is beyond unprofessional and disrespectful. They didn't even resolve any complaint. They will say whatever they need to say to make the sale, but this picture is exactly what they think of you after they get the money.
was looking for customer comments because that says alot about the store. W.ell after about 3 weeks of watching and reading reviews i decided to walk in the store and browse because we all know how people exaggerate. Well they didnt, i walked around for 26 min before anyone approached me and their comment was very dismissive. She didnt ask if i saw anything i like or if she could help.me she said "let me know if you want to buy something". Ok at this point i thought well maybe there is a IQ in this store. Nope 30 min later not another person had spoken or approached me in anyway. You are selling furniture, furniture...i would rather whittle my own than buy here!
BUYER BEWARE! Don’t buy furniture from Ashley Furniture in Anderson, or any where else for that matter. I can not tell you how much trouble I have had with them! Ordered a dining room set early in November that I was told would DEFINITELY arrive before Thanksgiving. That didn’t happen and no one even let me know until I called them. By the way, you can’t call the store, you have to call their “corporate” number that handles all their calls. I called and was told I was 32 in que, 48 in que, 66 in que. I did have my sales person April Todd’s cell phone number, but of course her mailbox was always full. I did text her but never got a response back. Their sales people only want to sell you product that nobody will stand behind. Anyway, product arrives early in Dec. and they get you to say on the phone that everything is good. What I didn’t realize was they didn’t leave the handles for the drawers in the table. Literally the drivers were gone 5 minutes when I realized this. I tried to call the driver back on the number he had called to say he was in his way, but 5 phone calls, no answers. So back to corporate number. One and a half hours later, the CSR tells me she will order the parts and they will be shipped to me. Now , 3 weeks later, no parts. I again call corporate after sending 2 texts to April Todd this week asking her to check on them with no response! Again, sell the product, make your commission then ignore the customer. Corporate tells me I should have my parts sometime in February. I tell Shemika that is not satisfactory and I want her to send someone to pick it up. She tells me she will process a return work order and they will send someone to pick it up. When I ask her for an email to confirm that, she says she can only send the email to the store and the store would get in touch with me. By now I am so disgusted that I stop at the store this afternoon to make sure they got the return order. April is not there, but I explained the situation to the girl at the desk who tells me she needs to get a manager. She walks about 10 feet away, (this is the icing on the cake) and explains to a man sitting in a recliner with his feet up, my situation. I hear him say, “tell her....” I about blew a fuse! This man could not even get OUT OF THIS CHAIR to talk to a dissatisfied customer! I have attached his photo. He was no help at all. Needless to say I will not pay for this. One call to my bank and they will either decide to come get it or it will be free. DON’T shop at Ashley Furniture!
It isn't this stores fault but beware please beware if you order things on line from any Ashley's look at the things you buy before the delivery people leave this is the second time I've bought things from this company or corporation and been damaged first was the walls in my house from delivery now a table that I ordered 3 months ago just in time for Christmas is damaged dunno if is the guys delivering these thing are damaging them or not but please keep this in mind and read this because I don't want it to happen to other people
Never again will I darken the doors of an Ashley furniture store. We found the power reclining sofa and recliner we wanted and paid for it in full on 7/28/2020 The delivery date on the sales order says 09/01/2020. Then it was postponed to 09/08, then 09/16, 09/25 and the latest "estimated" date is now 10/16/2020. They lie and make promises they don't keep. As to the quality of the furniture- I have no idea. I won't know that until I get it, if I ever do. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> First posted 9/24/20 .... Edited 9/30/20 .... I received a response from reviews@ashley.com, which is actually BroadRiverRetail.com, promising a split delivery of my recliner only by 10/1 and $250 refund to my credit card. Apparently a manufacturer's delay on the sofa is what's holding things up. That 10/1 delivery isn't going to happen, another broken promise. After a lengthy call with Ashley Corp. Customer Care, they were totally unaware of anything BroadRiverRetail.com had told me. What a fiasco. EDITED 11/04/2020 >>>>>>>>>>>>>>>> Ashley finally delivered my furniture on October 21, both pieces. I’m happy and satisfied with it and appreciate it all the more after doing without for so long. Just to clarify, I believed Ashley would deliver my new furniture on September 8 so I sold my old stuff earlier that week to make room. We had nothing to sit on for a really long time. FINAL COMMENT- 11/04/2020: Ashley came through today with the $250 refund for our trouble. They did what they promised to try and make things right. I’m sad to say though that I probably won’t shop there again, but, you never know.
We bought furniture on August 29 that was promised to be delivered by October 14. We received call that delivery was delayed until at least December 23. We decided to cancel the order. They have made the cancellation process as difficult as possible. Their customer care line is a joke. Long waits and when you do reach someone you are given the run around saying you have to call the local store. The local store tells you to call customer care. We have spent thousands of dollars with Ashley Home Stores in the past but no more. We are done.
Don’t shop here!!!!! I’m Not happy.. at all. Ordered my 5k worth of furniture on 8/8/20, today I finally got delivery after 8 weeks, however the delivery was not complete, missing 4 items. Called the store where I bought it in Anderson SC, sorry doesn’t cut it! I’ll get 2 of the missing items on 11/10 and The other 2 missing items on 12/11. I’m elderly and just moved here from MA. I’ve been sleeping on the floor for a month waiting for my furniture. At least I got my bed today. They never told me about the delivery Dilemma , oh but because of covid 19, was told 3-4weeks. Enough with the covid 19 excuses, the factory is in NC for goodness sake!
Great looking furniture. But, terrible experience. I had to use vacation to accommodate the time they were able to bring the furniture, because my availability was irrelevant for them. And then they didn't have all of the peices for the table I ordered, so I've been paying for a table that I cant even use nor is it assembled. They said they would send the peices. And once I receive them then call and "schedule" another appointment for them to come back. Its a joke. A month in and still no table. But, believe they're still getting paid. Never in my life. I know we are in a pandemic, if I may.. but ashleys in Anderson had no issues helping pick out the furniture i ordered or so graciously taking my money; so why isn't my satisfaction a priority to them? so good luck.
I walked around the entire store and not one employee spoke to me let alone asked if the could help me! Will never go back!
We just purchased our tempurpedic bed ! We were greeted immediately by Dennis , I had some very specific questions about mattresses, he was very upfront and professional, referring us to his manager, due to being new and wanting me to have the best possible answers. Dennis staying with her every step of the way . I’m quite sure he learned A LOT , as did I after asking a million questions, every last one was answered and demonstrated!! One of my most confident buying experiences to date . Thank you for such awesome customer service! Excited to take delivery! Sincerely Bill and Sarah
Great customer service experience!
Very kind, helpful staff! April is wonderful!!
Bought a complete bedroom suite was told was one of the best quality suits they had paid almost $6000 for the bed, 2 nightstands, dresser, mirror, delivery, and warranty. we had not 1 but twice the delivery people were are no call no show! finally when we did receive the furniture several pieces were damaged including the dresser that was so bad it fell apart in the box! we did get a $200 credit for the 2 missed delivery's and another $200 credit for several pieces that arrived with damage. We called and tried to cancel that warranty "DO NOT BUY THE WARRANTY" We made attempts for 3 months and to date still don't have our money back!! Ashley Homestore is so bad you can't even call the store and talk to anyone will only go to their home office. I am about to get a lawsuite against them.
We were searching for a new couch, and found the perfect one. The price was great, and the employees were SUPER SUPER sweet, and helpful!
First of all I ordered a sectional couch on 5/29/2020 was told it would be delivered on June 26th 2020. Okay 4 Weeks. So on the 25th at 3:00 pm I was called and told that my order was pushed back till July 15th. I had already sold my couch and Chair, So two weeks without living room Furniture. Then I ordered an Ottoman on July 18th and was delivered by drop shipment on July 25th all wrapped up could not see color to refuse at the door. Unwrapped it and the color didn't match, I texted my sales rep. and ask if I could exchange the ottoman out and in a short text said you will have to call Customer Service on Monday. Called customer service on 7/27/2020 call and spoke with Annette she said she would contact my sales rep. and have her contact me or she would call back herself, well that didn't happen. on 7/28/2020 called back and spoke with Lauren She told me I could not exchange or return ottoman after I told her that is not what return policy said on website, She went ahead and put it in to request a return and I would here something back in 48 to 72 Hours, well guess what nope no phone call. On 8/1/2020. On 8/1/2020 Called back and spoke with Zanney ask about return and I should here something on Monday 8/3/2020 well it's 8/5/2020 and no phone call. I have never purchased anything and was no able to return item with in a short amount of time. $240.00 for the ottoman that doesn't match my furniture beyond Mad at this point. Website says you can return item if you call customer service with 72 hours witch I have done. What actions shall I take now?
In the store customer service was ok. The lady that helped us was nice and gave us the privacy we needed to decide on what we wanted. But we was told our bed frame would be delivered 2 months ago. They have changed our date 3 times. Still waiting. If not delivered on this 3rd date then we will be going up there to get our money back.
Despite having a $10k credit card through Ashley Furniture, we will never shop here again. We ordered a bedroom set, which came with the wrong dresser. No big deal, we just called and ordered the correct one while keeping the night stands Months go by and several missed deliveries until finally someone states we didn’t pay the difference between the two dressers ($100) so really it was never going to ship despite the seven or eight missed appointments. Six months later we still never received the dresser despite having already paid for it. When we called to request a refund and we would return the nightstands, they stated we were outside of our return period. Outside of a return period for items we never received. Needless to say, never again.
Nice furniture
This is not a good place to get your home furniture or anyother item. I paid cash money and expected my furniture to be delivered on time. They brought my living room furniture and told me then that the other items were on back order. No one ever called me to inform of the shortage and gave me 2 different dates. I asked to have a refund since I had already waited 3 months. They replied that they would withhold 10% of my money. I spoke with corporate and assumed me that the item would be there another date 6wks out i would receive a gift for compensation for the extended wait. I agreed and made arrangement with work because I'm a nurse and covid had just reached a peak so I had to plan. Date came i waited all day and eventually called the store and they informed they canceled my order. No one called no mail no communication from this company. No nothing! So disappointed in this company all the way to the top. It sucked.
On February 19, 2020, we purchased a power lift recliner for my 86 y.o. MIL. It was delivered in February 26th, but the delivery guys didn&'t have the power cords. We agreed to accept delivery under the premise they&'d promptly ship them. It took over a month, and when received, the power lift still didn&'t work. It took almost 5 months with a dozen phone calls, multiple missed commitments, and finally escalation to the Corporate Franchisee Director when they finally exchanged for a totally new chair. As of July 8, 2020, our Ashley Furniture nightmare is finally over.We will never again step foot in an Ashley store and will diligently tell any friends or family who will listen to never consider shopping at Ashley Furniture.
On February 19, 2020, we purchased a power lift recliner for my 86 y.o. MIL. It was delivered in February 26th, but the delivery guys didn't have the power cords. We agreed to accept delivery under the premise they'd promptly ship them. It took over a month, and when received, the power lift still didn't work. It took almost 5 months with a dozen phone calls, multiple missed commitments, and finally escalation to the Corporate Franchisee Director when they finally exchanged for a totally new chair. As of July 8, 2020, our Ashley Furniture nightmare is finally over.We will never again step foot in an Ashley store and will diligently tell any friends or family who will listen to never consider shopping at Ashley Furniture.
I needed to new couch and my husband insisted no buying online In store only. We were helped by Will instantly as we arrived but of course we had looking around to do first. After about 45 minutes to an hour we found what we wanted. We were asked several times if we needed help. Our delivery date is a month from our initial buy date but we were told it&'s due to a fire at their warehouse. I can&'t comment on delivery but the store itself is completely different then the delivery because those people in the store won&'t be delivering my furniture. I had a confusion with my paperwork and had to go back but after finding the right people I was quickly helped. Like anything you order there is a possibility of back order or delay if they don&'t have it in stock. However with the service I know if I need something they are willing to help even if I&'m there for an hour with a toddler trying every recliner.
I needed to new couch and my husband insisted no buying online In store only. We were helped by Will instantly as we arrived but of course we had looking around to do first. After about 45 minutes to an hour we found what we wanted. We were asked several times if we needed help. Our delivery date is a month from our initial buy date but we were told it's due to a fire at their warehouse. I can't comment on delivery but the store itself is completely different then the delivery because those people in the store won't be delivering my furniture. I had a confusion with my paperwork and had to go back but after finding the right people I was quickly helped. Like anything you order there is a possibility of back order or delay if they don't have it in stock. However with the service I know if I need something they are willing to help even if I'm there for an hour with a toddler trying every recliner.
they need to get back with people in a timely mannor. especially when they made the mistake.
Edit: June 15th still don’t have a functioning power lift chair. #FourMonthsTooLong ******* In February, we purchased a power lift recliner at the Anderson SC location. Delivery was scheduled in just one week. Great When delivered, there was no power cord. We thought OK, we agreed to accept delivery and they would send one within 7-10 day. Well, all they shipped was the last section, but not the power supply. How would we, the customer know it required two components. Well, then we called their Bon-Customer Service line, and they ordered the rest of the required power supply. It would take another 7-10 days. When it came, plugged in the chair, it still didn’t work. Called again. They wanted to send a tech in 7-10 days, but the tech doesn’t carry any parts on his truck. So after he troubleshot he would have to order parts, (another 7-10 days) then schedule tech to return which would be another 7-10 days after the part arrived. Thought I was being smart so asked them to ship all the possible parts that could be faulty. They ordered and shipped the 2 motors and control. They arrived and we called, the tech would come in 7-10 days. He arrived and did the testing. Determined that the control was faulty, we thought no problem, they sent a control. Turns out they sent the WRONG control. They would order the replacement and it would take 7-10 days to arrive. It’s been 30 days, and I’ve called again for a status and they have no way of estimating. In fact, the CSA couldn’t even assure it would come in 2020. All he suggested was to call again in a week and see if they had a status. The store sales rep and store manager didn’t want to have anything to do with us once the chair was delivered. It’s been 90 days since our initial purchase and we still do not have a functioning power lift recliner. Throughout, I repeatedly asked for them to pickup this faulty chair and replace it with another. They wouldn’t do that since we accepted delivery of it. We have no idea when or if it will ever work. This is the worst retail experience I’ve ever had. Ashley has demonstrated they have no interest in customer service and delivering a functioning product. Ashley has proven to me to be among the worst retailers there is. I strongly discourage anyone from patronizing Ashley Furniture. If you have any problem with your purchase, they will NOT stand behind their products.
Worst customer service . My husband was speaking to his mother in a private conversation about Babcock and the lady interrupted with a loud ok thank you ahve a nice day! So loudly and started to walk away.. I never have had such a rude 😕 unprofessional experience buying furniture. Needless to say we will not be returning and did not purchase from this establishment.
financed a sectional and dining room table and chairs. The sectional looked great but when the table and chairs came out the truck the table and chairs were cracked. So now after they took them back we have to wait another week for the table and chairs to come back in and they have offered no discount or anything for the issue.
Everyone LIES!!!! 4 months and still waiting on a resolution. Call wait times ridiculous!! I’ll never spend another dollar here
The employees were very rude and disrespectful. It took a month and a half to get my daughters bed because even though i got a call saying her bed was coming at 2 different times they never showed up and when they finally brought her bed it had several scratch marks on it. The customer service people were very rude and did very little to help us.
Like buying furniture in the Soviet Union. Everything displayed on the floor takes weeks to deliver...AND not all at once. Ordering an item from their catalog while in store? It’s ALL ‘back ordered’...add two extra weeks for that to be delivered. They can take your CASH and DEBIT your check card immediately though! When furniture finally arrives damaged, you have to REFUSE it and follow up constantly to get it replaced, rescheduled OR a credit. Document the hell out of everything! Receipts showing the DOUBLE CHARGES (delivery guy caught that little $300 gem), phone calls, emails, texts from salesperson...save it ALL. You WILL need it. It took TWO & 1/2 MONTHS from the day of purchase for everything to be delivered...3 deliveries...3 inconveniences. Never going back.
I would like to give a big thanks to Jada Copeland Lewis Hay they really help us get what we wanted and also that to the other that help to . If you need Furniture go to Ashley that got it all .... thanks again
Excellent store! We will be back again!!!
Love this place! A pleasure to work with!
NEVER NEVER NEVER buy from Ashley Furniture. I bought a bedroom suite for my grandson. The delivery was a nightmare. The headboard is not stable and moves back and forth. We rejected the headboard, the delivery guys got mad because they had to take it back apart. We made so many phone calls too many to count , Corporate office is rude, non professional and doesnt want to come pick up the dresser and nightstand, because now we cant get a matching bed. They also said they were not refunding our money. Anytime you call, you get the reply of "someone will call you back in 48 hours". Thats a joke. They do not care if the customer is satisfied or not. They never said, we will be happy to credit your account and let you pick something else out. I have bought a lot of furniture, but I have never ever been treated this way!!! BEWARE
We ordered a tv table from the Anderson store. When it arrived it was missing parts. We had to wait an additional two weeks for another to be brought and assembled. We were told we would receive some compensation afterwards because of the delay and inconvenience , but no one ever contacted us to fulfill the agreement.
Dominic was very helpful in giving us the best deal that my fiance and I could receive. We cross-referenced deals from other stores which led us to receiving competitive and low price. Thank you Ashley Home Furniture and Dominic!
I will never buy furniture from Ashley’s again .ive been waiting since first week of February for my furniture that has not been delivered.apparently my phone number was put in computer wrong and nobody could call to deliver.ive called 3 times and all 3 times number still wrong in computer and delivery date keep changing to different dates and of course payments are coming out of my account but I don’t have furniture
If you want furniture at a good price, Ashley Furniture is the place to go. Ask for Alysia J., she is GREAT 😊😊
Pricing for the quality of furniture just doesn't justify a purchase here. Looked at bedroom set and all drawers with flimsy and nothing felt sturdy.
I will NEVER buy another product from this store. The delivery process was horrible. They will not work with your schedule and if you can't get off of work at the time they request, they try to charge you 100.00. There is no active phone numbers that take phone calls to get your delivery time sorted. They are unreasonable and I am furious. Who tells you what you are to do with your schedule and then threaten you with a fee if you can not get off of work?! If this company delivers my furniture while no one is at home, I will take my receipt to this store and get a full refund. There are plenty of other furniture stores in Anderson who would be happy to sell me the amount of furniture that we have bought from Ashleys.
Good service. Price match on product. Delivery was good
Dominic was very helpful, and he was veey knowledgeable.
We had a great experience working with Jada in purchasing a few pieces from a soon to be discontinued bedroom line. We were told at another store if we wanted to purchase floor models we would have to purchase the entire collection not just the few pieces we needed. I called the Anderson location prior to arrival to verify if we would have to purchase the entire collection and was told that was not the case. Jada was very efficient and got us taken care of in no time! When we returned later to load up our dressers she even helped us get them to the vehicle. I will definitely be purchasing from this location in the future and can’t wait to work with Jada again.
This is where we will go for furniture from now on. Beth Russell, the sales manager, is incredible. She goes above and beyond to help you select, order, measure, etc. furniture. She has answered any and all questions and is easily reachable. I cannot express enough of how great of an experience this has been so far and how thankful we are for Beth! DEFINITELY recommend you go to Ashley Furniture and be sure to ask for Beth!
My sales lady Christa was the best! Very nice and helpful always service with a smile! Ensured I had the best deals and a great care plan!
Horrible customer service! Walked in an not one associate spoke to us. All of them were either sitting on a sofa or on their phones. Will take my business elsewhere.
Not friendly there furniture is to high cost
Beth is very helpful and spent over an hour with us picking out furniture for our new home. She was very polite and really worked with us on getting our price where we needed it to be. She really made us feel at home. I would highly recommend her .
This store is awesome. Our sales associate was Beth and she went well beyond her job to give us the best service possible. We was in the Anderson store for over an hour and she was very patient with us and helped us pick out items to accent our new house. Not to mention that we had a 5 year old with us. I would recommend Beth for all your furniture needs. She helped us way beyond our expectations.
Excellent customer service from Krista from the moment we walked in, for the 1+ hour we were there. She kindly explained everything in as much detail as we needed, and patiently repeated it when we needed it. She was nearby when we needed her but we felt free to shop all around without pressure. Krista knee all the product lines well and we were looking to furnish an entire house, so we tested her skills, for sure. Thank you for a relaxed, no pressure shopping experience.
Horrible, Horrible do not buy from Ashley HomeStore. Ordered two recliners for our 5th wheel camper. We needed certain dimensions and needed wall huggers due to the space we were needed. Sales sold us 2 recliners, that we were promised were exactly what we needed. We questions because due to research, a wall hugger does not rock. We called and asked the next day to make sure she told us correctly. Reclines were delivered and quests what, they rocked and were not wall huggers. Went back the next day and finally told them we wanted a refund. They scheduled the pick up and guess what they brought us 2 more recliners, which we didn’t accept. This started on August 30th, 2019. We finally got a check, and they shorted us 100.00. Now we have spent 2 days trying to find out why the difference. We shouldn’t be charged for shipping, they sold us something that wasn’t what they promised. Today is 11/4/2019. The right hand doesn’t know what the left hand is doing.
Krista was super helpful and we got a nice deal on a very nice recliner! 5 stars!
I've always enjoyed perusing Ashley's Furniture stores. They have a large selection and it's easy to get ideas just by walking around. They don't bug you while you're looking either. Ashley's is no Discount Shop, but their prizes are reasonable for the quality of product. We've purchased a few big ticket items and been satisfied with products and service.
This store and company is HORRIBLE!! I purchased a bedroom suit from Ashley two months ago . A month ago they delivered just the headboard and the delivery guy broke my front door handle when he kicked my front door open to bring head board into my BRAND NEW BUILT HOUSE and the headboard had a rip in it. When they delivered a new headboard two weeks later there was no hardware with it, they told me it would be two weeks before I would get hardware, so I bought hardware needed and put my bed together. So I sent the grievance department copies of my receipts for door handle and bed hardware I just asked to be reimbursed, they sent me an amount 75 less than what I spent. I told them NO, I want exactly what I spent. So today they tell me they believe they do not owe me anything and now will pay zero . And it will be another month to receive the rest of my bedroom furniture. This is how they treat their customers !!!!!! NEVER AGAIN!!!
You know those people who go into a furniture store knowing what they want to look at without being stalked the whole time? That's me.. they still try to flock and pounce which is annoying as hell, I get the commission thing but... when I need you, I'll find you...
welcoming when you come in the store. But after my purchasing is over. Trying to get a hold of the associates can’t get a response. Disappointing. Price online and inside the store is different. So, guys check the price online first.
To the entire State of South Carolina- please do not buy from Ashley Furniture Home Store. They are not affiliated with the corporate Ashley Furniture Store- they are independently owned by a separate company. Charlie Malouf is the CEO. They have sold me a defective dining room set. Switched out 3 times and still not showroom quality. Their idea of compensation is $125 Ashley gift card, or $100 refund to original form of payment. Missed 3 days of work for deliveries and repairs. They don’t let you speak to anyone in upper management. I was told to send an email. I privately LinkedIn messages Charli Malouf, just asking for help, and he blocked me from sending any more messages. I spend $2800 on a dining room set. It’s been a nightmare. I have had to make all the calls to them, they mislead you on “turnaround times”. Every single person I have had to talk to is condescending, and no sense of urgency to rectify the situation. But since I got the blow off from the CEO, why should I receive anything different from his employees. Attitude reflect leadership Save yourself time, grief and frustration- Buy elsewhere
I purchased several times with Ashley Furniture and all 2 time the Customer service was horrible. The delivery service words can not experience the unprofessionalism of this company. The 1st time I excuse it. The second time it took me weeks to get what I purchased and the order was not correct. Do not buy anything from this store and the quality is not worth the hassle. I will do my best to avoid purchasing anything else from Ashley Furniture.
I was informed that my order would be available on 8/22, but the delivery did not occur. Just received a call today, 8/27/19, that my rescheduled date of 8/29 was not accurate as well. The delivery would not be available until 10/17 as there was one item back ordered - which would stall my entire order. I have never heard of such nonsense. Shannon who took my call did not offer any options and was not sensitive to the fact they are furnishing my new home. It is not as I have old furniture that I want to replace. I have no furniture and need my items. Not satisfied with the outcome of my purchase nor the customer service of the team members who are there to help.
Beth is wonderful at customer service
Disappointed in the quality of a recliner I purchased last October. Within 3 month the bottom cushion sunk down into the springs. I requested to get another brand in the recliner but customer service refused to get a different brand. Customers service replaced the recliner, but within two days of having the same brand recliner the motor went out. I recommend to stay away from their products. Customer service is terrible.
Delivery person hit my gate and broke it two months ago and I'm still waiting for Ashley furniture to fix it or pay for the damages.
My house burned down and I am rebuilding. I need everything! I have been in the Anderson SC store twice to look at furniture twice and no one has offered to help me either time. I have questions and I need them answered so I can buy furniture. However, due to this poor service, I will not be buying it here.
Very nice furniture
It took a month and 1/2 to get my end tables, and the delivery truck broke my security gate.
Melissa is super helpful. Listened to what we wanted and needed. She went above and beyond for us! The store has a very nice variety to select from.
My wife and I had a wonderful experience while visiting Ashley Home Store in Anderson, SC today. We were met at the door by an associate but he just asked if we had questions and that he would gladly assist us when ready. Mr. Suni Fulton was awesome! We did make a purchase this visit but it was a pleasant "No Pressure" experience. It's great when you're working with a professional. We will tell all our friends to see Suni when they need furniture. Great Job!
Melissa was a great sales person. Patient, tolerated me and my goofiness and made the sale. Nice selection and reasonable prices. This is what we got!
Suni was an awesome and very helpful salesman.
Save yourself the time, money and frustration and buy from literally anywhere else. This store, and every other store, has TERRIBLE CUSTOMER SERVICE. In fact, they don’t even have customer service at all. After my furniture not being delivered when it was scheduled to, it was like pulling teeth to get someone to answer a phone call, and when they finally did, I was hung up on TWICE, before I was able to even finish explaining that my furniture was not delivered. I had to go in to the store to speak with someone to figure out when I was really going to get my furniture. Thankfully they were able to figure it out, but I’m super disappointed to see to scratches on my entertainment center, although small, totally noticeable, in front and center. Am I supposed to wait another month for them to fix it? I just wanted nice furniture to furnish my brand new house that I worked damn hard for and instead I’ve gotten nothing but terrible service and quaility lacking furniture. TERRIBLY DISAPPOINTED. (Friendly delivery drivers tho, and that’s who the one star goes to!)
Lot of furniture
Great service. Wait for sales. Good service program.
Hey guys, Go to Ashley and see Melissa Pierce. She is awesome! She greeted my husband and myself as soon as we walked in the door. We asked where recliners were and she pointed us in the right direction. She was attentive but not annoying. We found a recliner we loved and asked about couches. She was nice enough to walk us through the entire store and show us the best couch for our needs. It took sitting on a few, but we found one! We only walked in to take a look today to get an idea of what we might buy in the future, but we ended up with two recliners and a couch! Melissa was a HUGE help and made the experience more than awesome! I know this is long, so thanks for sticking with me here. I just want to wrap up and say that I will be going back in the future, and I will be asking for Melissa! Thanks again Melissa!
Unless you have $$ to throw away, read the reviews BEFORE you make a purchase at Ashley!! My husband and I have been discussing the purchase of living room and bedroom furniture; however, after the experience my daughter and her husband have encountered with Anderson SC location and the other reviews, we WILL NOT EVEN CONSIDER shopping at Ashley!!
I do not like it and not so good on there furniture I know I have bad furniture with themso do not buy anything from them!!!!
I was looking forward to furnishing my new home with furniture. However, it has been a disaster. My sectional came, but not all of it. They also forgot forgot a recliner (said that it was due next month). The footboard for the bed didn&'t come either and the headboard was cracked so I couldn&'t accept it. The tv stand didn&'t come with the shelves. If you&'re in the market for furniture avoid this place like the plague.
They were a bit pricey.
GO SOMEWHERE ELSE! To make a VERY long story short, I bought a bedroom suit and paid for it IN FULL. It took them a month and 3 separate deliveries to get it right. They want to charge you for delivery (the only other option is to go to NC which is stupid) and then they deliver on their terms and they so OBVIOUSLY do NOT check the delivery trucks before they bring it to you, because it took them not one, not two, but THREE tries to get it right. Thats right, it took them 3 separate deliveries to get it right. Whats sad is even the delivery driver said "this happens all the time". Everyone that I told about my experience has already had a bad experience with Ashley Furniture in the past. Ashley furniture, you have lost a customer for life. Shoppers, heed to my warning and run!
Ordered a full king size bed set that was delivered 3 weeks after purchasing. I was not happy with the quality of the furniture so I contacted the store to return within their 24hour policy. They wanted me to pay a $75 pick up fee along with 10% of the total purchase which would have been an additional $200. After a lot of thought and discussion with the a different sales rep, we decided to upgrade our package for an exchange. We were told if we upgraded that we should have no problem scheduling a pick up and drop off. I have the items I didn’t want to keep stored in my entry way of my house along with not having any bedroom furniture at all since I sold my old set! I have been storing their furniture and without any for my room furniture for almost two months! I am also still being charge a $75 pick up fee! So I spent an additional $600 for my set to upgrade and I’m on the bottom of the list for delivery...? Way to put your customers first Ashley Furniture! I keep being told that some district manager is going to contact me but I’ll probably get lost in the pile of clothes on my floor in my room with not having any furniture for the past two months before I even recieive a call! I have three kids at home and I have done everything to protect the furniture that they are picking up...sometime this year!? Do you know how hard it is to tell 3 kids to stay away from one particular room let alone not to touch any of it!? I’m sure they will find a way to screw me on that as well! I would reconsider purchasing elsewhere before coming to Ashley’s! Just make sure you know this...You have to let them know you have changed your mind 48hours after purchase to not be charged anything! So when you buy it but you don’t receive it for 3-4weeks you still have to change your mind after 48hours of your Purchase Date! #AshelyFurnitureSucks #CustomersMatter #FirstGoogleReviewEver
UPDATE 4/19/19: Another store manager at this location reached out to me and did everything and more to make sure I was satisfied and happy. Her name is April. She is great. I cant express enough how much it means to me as a customer knowing that my business is important and that I am a valued customer. Sometimes that is all it takes after a mistake is made. Thank you April. BEWARE!!! YOU WILL REGRET SHOPPING WITH THEM!!! My experience with Ashley Home Furniture has been a terrible one. I regret so much ever doing business with them. Their custoner service is beyond poor, and it does not get any better at their corporate level. They have zero regard for their customer's. Once they have your money, nothing else matters to them.
Great store! Melissa was very helpful and great to work with!
Great selection and wonderful salesperson. Emily was outstanding. Gave us our space but still provided with all the information we needed. Very courteous and helpful.
I have to say I'm quite pleased with the customer service I received from Jada at the Anderson SC store. Super friendly and knowledgeable! 😁 I got exactly what I wanted and was very pleased when my purchase arrived! Thanks!
Very nice experience employees very sharp on their skills friendly made us feel at home. Quality furniture thanks Ashley👍👍👍job well done.
Not my favorite furniture store
Service was great
This place is the most ridiculous place I have ever done business with.
Generally decent furniture at a reasonable price
Dennis was exception with helping me purchase furniture for my home!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
