Ashley Outlet Columbia, SC (East)

Les and Jason were awesome. Me and my wife were in and out quick with what we wanted. No hassle, no uncomfortable back and forth. I would recommend.

Devin was extremely helpful in helping us making our numerous purchases, definitely recommend Ashley Outlet and their professional staff.

The process was very easy and the help was very well spoken and curtisous.

I came in and asked for assistance about electrical recliners, the salesman was not helpful but another gentleman named Devin helped me, with patience and clarity of how to achieve getting a part for my electrical recliner. Thank you Devin.

Great customer service! Les was amazing and answered all my questions.

Exceptional Service and a Top-Notch Manager at Ashley HomeStore ​I recently visited the Ashley HomeStore on in Columbia, SC, and I was absolutely blown away by the service. From the moment I walked in, the staff was attentive, but the real highlight of my experience was the Manager, Anthony. ​Anthony is genuinely a great and incredibly helpful manager. He was professional, personable, and went above and beyond to ensure my needs were met. Whether it was answering my questions about different furniture lines, resolving a minor delivery query, or just ensuring a smooth checkout process, he handled everything with efficiency and a fantastic attitude. It’s clear that he sets a high standard for customer care for the entire store. ​The store itself is well-organized, with a great selection of high-quality furniture and decor. I found exactly what I was looking for, and thanks to Anthony and the team, the entire shopping experience was stress-free. ​If you are shopping for furniture in the Columbia area, I highly recommend visiting this Ashley HomeStore location. Ask for Anthony—you'll be in excellent hands! Five stars all around!

Highly Recommend! A great experience with Anthony! I recently visited the Ashley Furniture store in Columbia, South Carolina, and I had a truly outstanding experience. The store is well-organized, and they have a fantastic selection of stylish and quality furniture. However, the true highlight of my visit was the exceptional customer service provided. Anthony was incredibly helpful, knowledgeable about the various pieces, and took the time to answer all my questions patiently. He provided great advice without ever being pushy, making the entire shopping process easy and enjoyable. If you are heading to the Ashley Furniture in Columbia, SC, I highly recommend seeking out Anthony. He is a fantastic representative for the store and made sure I found exactly what I needed. Five stars all around!

See Anthony

See Anthony

Les was awesome! Great customer service and got us exactly what we wanted in a price point we could afford! Thank you!

Excellent experience. I spoke with Will and told him what I was looking for. He helped me find a bed suitable for my needs. Very friendly

Jason was super helpful and got us all the information we needed to get our furniture needs met.

Jason and Devin were on phenomenal! They did excellent work helping me find a sofa that was the best fit for me! I would definitely recommend them for any future services

Very good experience nicest guys

Everything has to be ordered.

Siempre es un placer comprar con ustedes, muy satisfecha con sus muebles 🥰🥰🥰

Thankful for Les & Jason for their professionalism and help last Saturday! I got a spur of the moment idea to redo my husbands office. As a 43 year old man, it was looking like a 'dorm room' so I wanted to elevate the space while he was gone on a work trip. I had literally 30 hours to complete this. I stripped the room and painted (exhausted and already over the big project I took on) my last stop was Ashley Home store outlet. I walked in and was warmly greeted by Les (he wasn't high pressure at all). Told him what I was looking for and I wanted to take the pieces home that day. Les knew his floor!!! Nothing is more frustrating looking for professional guidance and they don't know their inventory. That wasn't Les - he showed me around to the pieces I described and I landed on a nice barrel chair and end tables. They were able to increase my limit on my card and get me 0% financing. All around GREAT experience with Jason and Les, they were kind conversational and easy to work with. Highly recommend!

Will took very good care of me. Excellent job and respectful representative.

Great purchase experience today with Mr Less.Excellent customer service with no added pressure he allowed us to shop around and he was right there when we needed him when it was time to make our purchase. Thank you Mr Less for excellent customer service we enjoyed making you laugh. Blessings on many more sales Thomas Fam

I bought furniture from this location and was very pleased with customer service and the large selection, thank you Will!

John Russo at Ashley Outlet was very attentive and helping me find the items that best suited me! Best customer service I’ve had in a while!

John was great!

He was great ...Had knowledge but not pushy

Jason was able to help me right away! Very courteous and helpful! Made my purchase within 30 minutes.

Thank you for your Awesome service William!

Les was super helpful and made the process smooth and easy

Jason(magic fingers) and Les are the absolute best!!! I recommend you speaking with them about any purchases. They really go over and beyond for their customers. They made my experience a breeze.

Once inside I was greeted by Mr. Les and Miss Rose Marie Ashley Furniture . Mr. Les was very professional and patient, he listened to what I was looking for and showed me several options. I took out my cell phone and showed him what I was looking for and the price. I found exactly what I was looking for and I got it a great deal. A special thanks goes out to Miss Rose Marie for ensuring I got the best possible price on my purchase. Will definitely come back again.

Nice store. Les was extremely helpful.

Jason was fantastic! Professional and great customer service! Very knowledgeable about all the products. Gave us a great price! Go see him! You won’t be disappointed!!

We had a very good experience at Ashley Outlet. There were many options, and the quality is very good. We really appreciate Will working with us to land us at a good price point. We definitely recommend shopping here.

Les was very helpful!!

Les was wonderful. They didn't have what I needed but can order. Thank you!

jason helped me find the perfect sofa and recliner set for my home! highly recommend. even hooked it up with some rug and pillows.

My experience with the store associate Will at Ashley outlet store was excellent. He was very knowledgeable with the furniture of my interest

Will, was very professional, helped me find what was looking for, very informative and get in and out of the store in no time.

Great service

Jason was informative and both he and manager Rosemarie were professional and courteous

Very helpful and professional. Have knowledge of all the products. Definitely recommend

The place is very clean and the selection is good, but this review is for Will. He was very knowledgeable about what inventory they had, how to use the terminal inside, how to shop online, what deals were happening, when is the best time to buy, and he had an answer to every question I had while maintaining a friendly and professional demeanor.

Purchased a small sofa and recliner in early June. Was told it would be delivered July 12. Now it’s August and I have yet to have a couch or recliner! And I haven’t heard anything else from the company regarding when it will be delivered or where it is.

Jessica is amazing. She didn’t hassle me while we were looking at different pieces. She’s the best sales associate I’ve meet in a very long time. I hate that she’s leaving. Now I’m not able to purchase anything else from her.

Les was excellent.

I ordered a sofa that was too big for my apartment. I returned to the store and they helped me find a sofa that would fit perfectly in my apartment. The service was top tier and professional!

Les and Jessica were excellent in our furniture selection and purchase!

Jason was amicable and very helpful. He made sure we found what we were looking for and helped us get every discount and promotion available

Les and Jessica are so great! They are absolutely wonderful at their jobs, I loved purchasing with them

The Salesperson was very knowledgeable and helpful.

Ms. Jessica was very helpful with my purchase and she was very professional.

Less was amazing! Jason also was a big help! I just moved into my apartment and they helped me find the perfect couch that was affordable!

Customer service FANTASTIC!!!!! So excited about our new couch😁

Wonderful customer service!!!

Mr.Anthony is wonderful! & very helpful, attentive, & patient. Thank you! We appreciate you. If I could give 6 stars, I would.

Ms.Jess is the best! She’s always pleasant when I’ve come in to get several pieces of my furniture! Thanks honey, would recommend to everyone!

Folks are super helpful. The store always looks great, even after customers tear everything apart. I wish some people would have some respect! I couldn't imagine making a mess in a public space, and not fixing it!

Les and Jessica were very friendly and knowledgeable. The overall experience was awesome. My wife and I are moving to Arizona and they made sure that we would be able to purchase our bed at their store and it would be delivered from the store where we are going for us! Thank you for making it an overall great experience!

We just moved to Columbia and Anthony helped us find the perfect sofa! He was kind, knowledgeable, and very low pressure. We had a wonderful experience!

Jessica was fantastic (Forest Dr. location), she went above & beyond to help. Excellent communication; she made the whole experience very enjoyable. Thanks!

Very helpful staff. Good selection

Anthony was awesome and informative. He helped me find the perfect table. I will be back!!!

Great experience! William was very helpful!!

We are extremely pleased with Ashley Outlet! Customer service and Sale representative were very courteous and professional. They are very knowledgeable and answered all of our questions. We highly recommend this Ashley Outlet!

Les and Jess were amazing. We will definitely be back for all our home needs!

Les helped us, he's great.

Jessica was such great help to me. She made finding a bed frame for the first time easy! I was very comfortable talking to her about my likes and dislikes when choosing furniture. I would recommend anyone who comes in to ask for Jessica!

We went into the Ashley Outlet on Forest Dr in Columbia SC. Will greeted us at the door. We walked around the store and Will came back to see if we had questions. We purchased matrices and didn't see bed frame we needed. Will found what we needed on computer and added it to our order. Will was great and we highly recommend you check out the Outlet and ask for him.

My experience was great

Rosemarie was a joy to deal with. Prices were very affordable and she made the buying process easy and enjoyable .

Tee was very helpful and knowledgeable and answered all my questions.

Everyone is very friendly here and very willing to help! Had a wonderful experience:)

From the moment I walked through the doors of Ashley Outlet, William McCrae made me feel welcome He didn't leave me unattended he showed me all the features that the products has to offer, even when I called on the phone he was so pleasant. Thank you Will.

Will was a great help. Made purchasing my new furniture easy. I will definitely come to Will again for his help

Very professional and easy experience thus far.

Tylea was fantastic! Very satisfied with the service at Ashley.

Staff was Very friendly and helpful with assisting me around the store.

My family and I had an amazing experience! Will and Jessica were so helpful and kind. They made our experience easy and allowed us to take our time with the decision, and we went home with a couch:)

Will was a great help to us in our search for furniture

Les helped us find a couch for our new home. He was so kind and helpful, he even gave some recommendations based on the color of the flooring in our new home. Would highly recommend this location, and we will come here for future furniture needs.

Had a great experience, everything was satisfactory and easy.

Anthony was great thank yall !!!

Jessica and Rosemary were extremely friendly and helpful. Very polite and professional. Definitely will be buying from here again.

Anthony did great ! And i was in and out. Thank you

Awesome experience here will return

Excellent customer service! ❤️✨ Will help me to find my mattress and one of the lady’s the following day help me with my couch! They were both super nice and took their time with me! Highly recommended

William is awesome and he helped my husband and I search for the best deals for our furniture. He was extremely friendly, knowledgeable and patient with us and we recommend him to anyone!

Excellent service and great product. Appreciate pleasant assistance from Les and Jessica. Will shop again.

Only 4 stars because delivery and see-up has not halter. That experience is yet to be determined. Sales expert, Anthony Hodges, spent a great deal of time helping to find the right mattress for me. I also chose an adjustable base. Anthony also worked with me to find merchandise that fit my budget. I’m very pleased with his knowledge and patience. I definitely recommend Anthony at Ashley Outlet, Forest Dr., Columbia.

Will provided us with outstanding customer service today. He was incredibly patient and kind, and he thoroughly answered all of our questions.

Went in to get a new sofa not expecting to get approved for no money down and no interest if paid off in 12 months.

I had the pleasure of working with Will during my visit! He was very kind, knowledgeable and extremely helpful in making my decision. If you visit this location, ask for Will, you won’t be disappointed!

Will has been a pleasure to work with. Go see him if you want a great deal.

Great customer service from Les and Rosemarie.

Will was very helpful & nice to work with.

Jessica was great! Not pushy, very kind and helpful!!

Anthony was an amazing sales person helped us with everything and answered all of our questions that we had definitely an amazing experience

Jessica was awesome to work with! Just ask for Jessica and she will help pick out the best furniture for your home!!!

Thank you to Rosemary

Anthony was very helpful! He answered all of our questions.

Great service!

I worked with Les on a sectional purchase. Les made the entire process easy and was super friendly. I appreciated that he suggested a certain orientation of the sectional to maximize views out of windows, something I had not considered. Jess was also extremely friendly and welcoming. Thank you to both!!

Les was a very nice guy and helped me out with my purchase

Anthony was a great salesman. And great prices

RoseMarie was very knowledgeable and Helpful with what I was in need of buying. Thanks 😊

Had a fantastic experience buying a couch from here. Will was very helpful!

Jessica McClary is Top Notch! She is what a Patient, Thoughtful, Informative, Professional Sales Person should be in all areas!! It was an absolute pleasure to work with her on finding the Exact Power Reclining Sofa after Four Months of searching ALL of the other Local Furniture Stores! Her ability to listen… ask great questions…. and make great suggestions helped me find my Sofa in 10 minutes!!!!! Thank You So Much Jessica!!

Customer service was excellent!!!!!

Sales person was very informative and familiar with the product we were buying. She wasn't overbearing and gave us the time to browse and was there for questions. Checking out was a breeze as she was entering information as we were shopping. We appreciate the quality products and the very helpful sales person.

Les is an awesome salesperson. There was no pressure at all and he is extremely knowledgeable. Thanks Les for all your help

The sales staff and manager were exceptional. It was an easy transaction and enjoyable.

I had an outstanding experience working with Brandon M during my recent furniture purchase. From the moment I walked in, he was attentive, knowledgeable, and incredibly patient as I explored my options. He took the time to understand my needs, offered thoughtful suggestions without being pushy, and made the entire process smooth and enjoyable. His expertise and genuine care made a big difference, and I couldn’t be happier with the pieces I selected. If you’re looking for someone who combines professionalism with a personal touch, Brandon M is the one to see!

10/10, working with Anthony is great!

Jessica was awesome!

Great staff and clean store. Awesome progress

Rosemarie was great! Very professional and thorough in explaining everything! Highly recommend!!

Jessica and Les were both absolutely wonderful

I really enjoyed my visit today. It was so nice to look around without being harassed. Anthony was very pleasant. I'll definitely be back!

Ask for Les, 10/10

Great... The keensburg oversized plush mechanical recliner is hands down the best thing I've ever sat on. And the alesandra plush couch. Can't wait to get those delivered. Everything was great and easy

Thanks To Mr.Anthony For Everything. Left Out EXCITED With The New Furniture

The sales team were amazing helping us find what would fit our house and budget best. They truly listened to us and made the experience enjoyable and rewarding.

Jess and the team where very kind and helpful!

Mr. Les assisted us today and was Great. Gave us great information on everything we needed and also demonstrated how things work and the quality of what we're buying. Highly recommend👍🏽

Will was an amazing associate. He took care of us and made sure we had an enjoyable experience. If you’re looking for great furniture go see Will !!

Great experience getting a new mattress

Salesman Will was super helpful, friendly, would recommend him to everyone I know, I’m going back for a living room and will be looking for him thank you so much!!!!

We had a great experience! Ms. Rosemary was excellent—she provided efficient, friendly service and was an absolute pleasure to work with. We also loved our purchase, especially since it was right within our budget.

Will is the man! Thanks for helping us out and being so patients with us.

Excellent customer service from Will

Order a table set which half was brought in and the other left at the bottom of my ramp with drivers leaving without telling me. Had to bring in the rest of the table. Open up the box and no screws to put together. I am a disabled vet who should not be picking this up due to spine damage. Called for parts. It is now 3 weeks and still no parts to put this table together. Called all last week leaving message and no one returned the call. Too bad there is no 1/2 star for review. Still have a table that cannot be use but take up space. When I got customer service they were not helpful. Drivers were rude and made remarks on my disability

Had a great time with Rosemarie and Les the were very helpful and I got exactly what I wanted the price was great as well as customer service. Thanks again guys.

Wil was fantastic. Service and professionalism was outstanding. This should get him a raise.

Will is the best!!

Anthony was very helpful. Very knowledgeable. Will be coming back to work with him.

Listen when I tell you as soon as we walked through the door Service Man Will was spot on!!!! He delivered from the beginning of our visit until the very end!!! He is the perfect guy to seal the deal!!!!

Anthony was awesome! No pressure and he helped me find the perfect sofa!!

Do not buy from this place. I bought a chair in December 2024. They delivered it and dropped it broke remote and bolts fell out called right away they keep telling me it's manufacture to get parts. It is April and still not fixed.

Great customer service from the time I walked in the door. I was shown what I was looking for and given time and space to decide. They didn’t rush me even after I had a hard decision to make what furniture I wanted. Love this location!!!!!

Will was very helpful in finding my niece her office space furniture.

Will & Jessica were both amazing. Will was extremely patient & helped me to find everything I needed. Jessica helped to explain how the protection works. I will definitely return

Visited the Columbia,SC store and Will helped us. Great, helpful, and energetic salesman!

Will, a great example of what a quality salesman should be. Very patient, knowledgeable, courteous and had a gentle spirit.

Les, Jess, and Will were very helpful in finding me the perfect furniture for my new place and finding the best deals !

Great sales person with a great attitude and an excellent personality. Will do business again. Thank you.

Les was very helpful! Very professional

Simple transaction, very transparent. Will did a great job. Knowledgeable about the product line.

Les is great!

I couldn’t have asked for a best experience!!!! Thank you so much Less!! So kind hearted and friendly!!! You guys definitely gained a customer!!!

Will(William, aka 3rd brother of O'marion) was EXCELLENT‼️ He was super attentive,very friendly and informative‼️He did not pressure me into buying anything, which I appreciate greatly. Very easy going, laid back personality.10/10 would definitely recommend‼️

Bought a really comfortable couch after a few days of shopping around and not liking any other options. The employees were a pleasure to work with and the couch is so cute and comfortable.

I had Will to help me and he was great! I’m very blunt with my wants and he delivered!!!! His help was timely and smooth ! I got financed and taken care of with a busy store in an hour. Go ask for Will when you go to this store ! He is the best !! He definitely can get a sale out of me any day. As a woman I am very particular about the pieces in my home and he knew about all the specs of the furniture down to the size and color options available without a tablet as a guide. He really made the dread of furniture shopping an ease! I’ll be back to see him soon for my other home furniture needs!

Les was very kind and knowledgeable. He's awesome!!

Jessica was absolutely amazing. She got me right and everything I wanted down to the tea. I got my bedroom and dinning set completely finished in one shopping trip. Will be coming back soon

Enjoyed working with Jessica! She was great and took care of us!

Anthony was a pure joy to work with! He didn't try to sell me anything, and gave me lots of options in different price ranges. I highly recommend seeing him!

If Anthony hadn’t come over and demo’d the mattresses, definitely wouldn’t have walked out purchasing a whole bedroom set and a Tempurpedic Breeze king mattress with the adjustable frame. Great customer service, friendly, and helpful.

Anthony was the bomb.com. Fast, efficient and friendly! He’s the best of them all!

I had an AMAZING experience from the time I walked in until the time I made my purchase! The staff were so nice. Will made sure I was comfortable about my purchase and he was such a people person! I appreciate him!

I recently visited Ashley Furniture Outlet in Columbia, SC and had an excellent experience thanks to Will. He was incredibly helpful, patient, and knowledgeable about the products I was looking for. He went above and beyond to ensure I received the best price and answer all my questions with a friendly attitude. Their professionalism and positive demeanor made my shopping experience smooth and enjoyable. It’s rare to find such outstanding customer service, and I truly appreciate the effort Will put into making me feel valued. Thank you, Will for your excellent service!

To be honest I wasn’t planning on going to any furniture store yesterday. But I just moved to the city of Columbia! I was driving around and seen Ashely Outlet. So I went in and immediately fell in love with a Grey couch that seen in the back of the store. Mr. Anthony welcomed myself and my mother with a warm welcome. He walked around and looked for different options. Once I told him I wanted to get the couch, he walked me through a process that I hate doing. We did the credit check, got approved. He didn’t try to convince me to do it just to get a sale but he allowed me time to man sure that’s what I wanted to do. He explained every step that comes with the credit process. I am super grateful that as a new resident of Columbia, Anthony helped me to make my home more comfortable.

Great store and personnel. Will shop here again.

Les and Jessica were amazing

It was an awesome experience. The General Manager - Rosemarie is a true professional. I told her what I wanted and she made it happen. This is the very reason why my whole house is furnished with Furniture from Ashley Furniture Store. Thank you!!!

I had an amazing experience here very helpful worker Will he was very knowledgeable & helpful explaining the deals also

Very nice store very pricey furniture. Associates were very professional

Will was a pleasure to work with. We came in before inquiring about different pieces in the store and he was very knowledgeable, patient, and did not pressure us to buy as a lot of salesman typically do. Great service!

Thank you Ashley Outlet and Will for the great customer service!

Will is the best. He was patient and very Knowledgeable of the product and helped me find the perfect furniture for my needs. 10 stars!!

Anthony was great! Made it a wonderful experience!

We purchased a lovely light beige living room set from Ashley Outlet and we had a very pleasant experience. Les assisted us with our purchase and he was very patience, knowledgeable and courteous. Our shopping experience was enhanced with Rosemarie's assistance at check out. She shared how the Diamond Care Program worked along with Les. We would recommend this store to anyone looking for quality furniture and great service! -Denise & Dave

I had a pleasant experience with my sales associate Jessica. She was very helpful, listened to my wants and made incredible suggestions. I highly recommend this store, thanks to Jessica and I will definitely be returning! 10/10

Excellent Customer Service!!

I hate to give a negative review but I was not satisfied with my recent purchase from Ashley Furniture Outlet. I wish them the best.

Les is very accommodating. Answers our questions and made everything accordingly.

The whole staff was absolutely amazing!!! They all worked really well as a team and made sure that me and my family got exactly what we were looking for. Would recommend Them over and over

I’ve always been weary of entering furniture stores, not knowing exactly what I was looking for and now knowing who’d greet me, but Miss Jess sold me on both her personality and my brand new couch!! Thank you!

Will did an excellent job showing us around & very knowledgeable of merchandise.

“Les is more!” He’s excellent to work with and helped us to make a great decision to outfit our theater room.

Les and Rosemarie where very helpful

The sales associate Will was very helpful and patient. After several hours of being indecisive, I finally made a selection. He remained pleasant and friendly.

Jess was amazing

Will was extra nice and very knowledgeable of what products I needed. I will definitely return.

Will was fantastic. He was very patient, didn't pressure us at all, listened to what we were looking for and only showed us relevant options. Jessica helped a lot, too, when it came to getting money back. Both Will and Jessica were really helpful and went above and beyond!

Easy people to work with and communicate very well that made our shopping easier and quick.

Will was a great help!

Great attentive service, abundant options, friendly staff.

Comfortable Anthony was a pleasure to work with plus I like honesty He really guided us to make some good decisions far as out choices Thank You Anthony

We worked with Will at the Ashley Outlet (between Walmart and Sam’s on Forest Drive). He was attentive without being overbearing - exactly what I like when I’m shopping. He greeted me, asked if he could help, pointed out where I could find what I was looking for, and left me to explore the store on my own. When it was time to purchase, he was quick and efficient. Great job, Will! Patrick and I enjoyed working with you!

Probably best experience i have had buying furniture 4th house and William was a great salesperson if they would have had appliances there i would have bought them there as well i will go back for sure.

Great, attentive, and worked with me to find good options for my space at a reasonable price. Will was very easy to work with! Very pleased!

Lester was awesome! So glad to have been his first sale!!! Everyone at this store was great!!! I would reccomend. 10/10

Will was super helpful and nice!! I got everything I wanted and the staff really were amazing and kind!

Anthony is always a delight to work with!

BUYER BEWARE! I had a WONDERFUL sales person, but an awful experience. I simply needed to exchange a couple of barstools within hours of purchase because they were not what I expected once in the house, and they would not accomodate. They pointed to the "fine print" of the multiple documents that I had to sign just to get out of the door (which should have been my first red flag)! There were no warnings, no signs up about returns, or exchanges...just a flat out "no and no exceptions." Never walking in those doors again...what a horrible customer experience.

Great experience with William the moment we walked in the door . Met all of our needs and answered every question with great responses. Would love to work with him again and recommend others to do so as well .

anthony hadgreat costumer service answerd all questions definitely recommend for peope in SC

Anthony was great answerd all my questions great costumer service definitely recommend 10/10

The associates at this store went above and beyond to accommodate us. They were able to order exactly what we wanted and we were even able to take some of our items home the same day! Shoutout to Will for patiently understanding exactly what we needed and Rose Marie for thinking outside the box to come up with a solution for a small room. Would 10/10 recommend working with either of these associates as well as the store itself. Thanks Ashley furniture keep being great!

Decent product at reasonable prices. We were looking to buy a bed frame, and the product and pricing were comparable to what we were looking at online. The salesperson (Will) answered all of our questions, was not pushy, and was pivotal in our decision to do business at this store.

Key was so professional and informative about the furniture and greeted me with the nicest , warmest smile.

I came in to Ashley Outlet to looking for bar stools the rep was Will, was very helpful everything was quick fast for checking out and he loaded the stuff in my car. I most definitely will refer people to this Outlet

Key is awesome

Tee was exceptional today. She provided my mother in law with top notch customer service. Additionally, she was very patient!!! Jessie was very welcoming and warm at the customer service desk

Dayana was very helpful and got us what we needed. She handled the transaction and delivery seamlessly. We would recommend her to anyone that shops at Ashley.

I had a great experience with your sales man. His name is Anthony and he was very kind and helpful with my purchase. I'll definitely be back there for more home furnishings. Thanks again

Ashley Funiture on Forest Drive are the best! Our retail helper, Dayana, greeted us right at the door and showed us what we wanted in our price range. She also gave us an opportunity to look around and didn't hover our shoulders like some other furniture places would do. She looked out for us as far as savings and made sure that we weren't going over our budget. Honestly, they all worked as a great team! I so glad that we chose them for our furniture needs!!!

Key was super helpful! She made sure I knew how she could help me get what I needed and didn’t pressure me into buying more than I came in for!

Time with Dayana was very pleasant and knowledgeable with answering any and all my questions. Thank you Dayana.

Keyanne was very professional and helpful with my purchase. I appreciate her help! Excellent service!

Key, assistant me with my purchase today, she was awesome, excellent customer service.

My first time shopping at this store my sales lady Dayanna was very helpful and friendly. I would recommend my family and friends to visit this store.

I was completely dreading coming to this location from a prior experience I had, but Key, and Jessica worked diligently, professionally, and made this experience extremely thoughtful and respectfully personal. They both helped me piece multiple furniture items together for a home office I was building and the most important part was the reduction in pricing. Aside from personality, their professional appearance could not go unnoticed. Way to elevate this store and shopping experience Thanks again to this duo, for changing my view on this location.

Key was very great help, had some questions and concerns and she was able to help us right away.

Key was absolutely amazing with assisting with my purchase! She was very knowledgeable about my purchase and provided exceptional customer service. She is an asset to the Ashley organization and I will continue to purchase from her!

Very nice and knowledgeable. Able to answer every question and she’s Jamaican- yeah mon!!

Keyanne was the absolute epitome of customer service. She gave me her cell number and even assisted me with questions on her days off. 😍 I had a great experience buying furniture here as someone who’s on their own for the first time.

They are so patient and understanding, Definitely recommend checking them out! I dealt with the employee Key, she was great help!

Anthony was great. Professional and informative. Helped us find what we needed quickly. Thanks!

Key took great care of us, she is amazing and would recommend her to anyone looking to update their furniture. Very knowledgeable and great personality.

Courtesy and professional

Dayana was a great help!

The sales representative was very helpful in helping us select the right mattress to our headboard

Key was super friendly and very patient, she made our shopping experience relaxing which we enjoyed a lot despite being under so much stress from moving at the moment ⭐️

I received great customer service from Ms. Dayana. She greeted me as soon as I walked in the door and asked how could she assist me. I walked in needing a Queen mattress. She showed me the different types of mattresses and assisted me in picking out the mattress and arranging the delivery. Great customer service skills.

Key is awesome, she helps us a lot today.

Key is awesome, very helpful today.

Dayanna made our purchase a pleasant experience. Very professional and kind.

Will Mccare was amazing !!!

Very helpfully, pleasant visit. This will be my first stop for my next home make over. Ms. Boston is the go to!

I had a pleasant experience with Ashley's sales rep William. He was very knowledgeable and friendly. He showed me the difference in the bedroom set I was deciding in. I will be back for future purchases. Thank you William. I will see you soon.

Walk in, got immediate help. Left with a new mattress. Thank you, Ashley Outlet

I went to Ashley Furniture and received awesome customer service from William M. He fitted me for a sleep number bed and I was showed all the features. He did a great job explaining everything and answered all of my questions. Will definitely recommend this young man to help any customer. Awesome job!!!!

Great customer service will definitely be going back for more furniture.

⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of being helped by Key today while searching for furniture, and let me tell you—this experience was nothing short of AMAZING! From the moment I walked in, I was greeted with the warmest, friendliest welcome that instantly made me feel at home. Key didn’t just help me; she went above and beyond, guiding me through every step of my search with enthusiasm and expertise. Even when I couldn’t find what I needed in-store, Key didn’t give up! She seamlessly transitioned to helping me locate the perfect items online, offering suggestions and solutions that fit my style and needs perfectly. I only wish I could have given Key the credit they deserve for those online purchases! If you’re looking for top-tier service and someone who genuinely cares about your experience, ASK FOR KEY! She is a shining example of customer service at its finest. Thank you, Key, for making my day and my furniture search so enjoyable!

Dayana was extremely polite and super helpful. She went above and beyond for us. If you are planning on buying any kind of furniture go see my girl D! She is fantastic!!

Dayana at the forest drive location was very helpful and patient with us. She made our shopping experience very enjoyable.

Keyanne was amazingly helpful

Dayana was very friendly and professional!!!!

Key was so helpful and gave me space to make a decision. She let me know she was here if I needed anything. Made the experience wonderful!

Store was not busy despite it being Black Friday. Anthony greeted us right away and showed us the recliner we were interested in. We had planned to purchase one recliner, however, the deals were too good to pass up. Anthony quickly took care of our entire purchase and payment. Excited for our new living room set to arrive next month.

Dayana was awesome and helped us figure out what type of couch we are interested in and which ones we are not!

Key was wonderful and was a huge help!

Dayana was great!!

Excellent Service, Key is wonderful and very knowledgeable!

Dayana was amazing, stayed with us the entire time. I’ll definitely be back to continue shopping!!

Dayana was great with good customer service.

Key is cooking! Excellent employee!!! Give her a raise 😉

Dayana was very helpful and informative. Greeting us soon as we walked it and showed us around. Answered all our questions and informed us of the deals that applied for each piece of furniture.

Key was awesome!

We've had two great experiences it this location. The store is very clean and the employees were friendly, especially Dayana!

Thank you Anthony!!

Will and Key made it a great experience! Both should be recognized by Ashley for going above and being great assets to the company. Really helpful and knowledgeable!

Key was absolutely amazing and VERY helpful!!

Key was the best salesperson ever. She was so patient and took her time answering all of our questions. Can't wait for our delivery.

It was great shopping at the Ashley’s furniture Forest Drive Columbia, SC. Key was very professional, she knew her stuff, and very detailed in work and explaining the process.

Dayana was super sweet and very nice. Great saleswoman, not pushy and was there for any questions we had.

Thank Dayana for your help knowledge and honesty guidance God bless you Thanks

DAYANA WAS EXCELLENT! SHE DID ME A GREAT SERVICE. I DONT WANT ANYONE BUT HER.

Dayana was my sales consultant. She was very helpful, kind, professional, and patient to make sure I was a satisfied customer. The Ashley Outlet store is very lucky to have Dayana as a sales consultant.

I brought my grandmother in to look for a smaller recliner. We were greeted quickly by Jessica who directed us towards where to look and showed us what was on the floor. We quickly found a chair that worked at a great price and they're able to deliver it this week. There was no pressure and the purchase process was easy. Thank you for taking care of my grandmother!

Anthony was very professional, patient, and supportive and helping us select our furniture and home decor needs.

Costumers Service was Great. Had good hospitality, making my family feel welcome!

Key did an excellent job by helping me find what I needed. Thanks

William and Ms Rosa worked as a great team as they were very knowledgeable and patient with my questions. Recommend 10/10

Key was the best! She got me what I needed thanks key!

I was given time to look around and make decisions alone, the preferred way for me. Wil came when I was ready to ask questions. He was helpful with making my sofa purchase. It was a good experience and the lady at the checkout desk was nice and friendly!

Amazing customer service and patience with my purchase. Provided great assistance in making the best decision for my needs. Dayana is the best. She will definitely take care of you at the Ashley Outlet.

Great customer service

We had the best experience and Dayana was the best salesperson! She took time to show us different options and was not pushy like many others we encountered today! The checkout process was easy and our discounts were amazing! Thank you for a successful ending to our day.

Rosemary was a huge help!

Dayana very good!

Key provided excellent customer service! Thank you for a great shopping experience!!

Superb customer service from Jessica and Anthony!

Key is the most helpful associate I think I have ever dealt with, in my life! She was seriously so awesome and so helpful! Definitely made my experience a good one.

The service I received at Ashley Home Furniture Outlet was great! Will was very helpful and answered all the questions that I had. He was pleasant and made my experience a very good one! I left confident and happy about my purchases. Great experience!

Very professional and friendly William did great!

My mother and I went to Ashley's to look for an oversized recliner. Dayana Boston greeted us with a smile as we entered the store. We told her what we were looking for and she took us to the recliners. Dayana was very knowledgeable, professional and helpful. Thanks

Great customer service and no one’s rushes you into anything they think. There fantastic!

I was very happy to do business with Ashley Furniture they treated me well. And I got what I wanted for a great price. I recommend Ashley Furniture

I received great customer service from Anthony.

We came in looking for furniture for my best friend and her fiancée and William McCrae was awesome! He was attentive to our needs and took the time to explain when we had questions. Thanks Will!

Very nice environment! The manager is very sweet and helpful. An overall great experience.

Kleyton is excelent service

The sales rep Anthony was very helpful professional. He explained everything to us and he is patient. We will shop at Ashley Furniture again,Thanks to our sales rep Anthony.

Anthony was so helpful in helping us pick out our dining room set. I would recommend him help you due to being very knowledgable in the products.

First time buying furniture on my own and Jessica made my first experience wonderful and stressfree. She was patient, kind and understanding. ❤️❤️❤️

Will greeted me when I walked in the door and found me exactly what I wanted in my price range. Really helpful and a great store!

Shopping at Ashley Furniture was an absolute delight! Evalis was incredibly helpful, kind, and knowledgeable, guiding me through their vast selection of high-quality furniture. The store layout was well-organized, making it easy to browse and find exactly what I was looking for. The furniture itself was not only stylish but also durable, and the prices were quite reasonable for the quality offered. Overall, my experience at Ashley Furniture was top-notch, thanks to Evalis's exceptional assistance. I would highly recommend it to anyone in search of beautiful furniture pieces for their home! I will definitely be shopping with Evalis again.

Awesome experience, collection and prices. Clayton helped us very well and he is knowledgeable and great. We would be visiting again for sure, thanks for great experience.

Dayana and Jess were amazing and patient with helping find our new bedroom set. I highly recommend visiting their store.

I had a very positive experience with the store manager. Very professional attitude and helpful person. Thanks so much for all your help.

We had a great experience with Will McCrae at the Ashley Store Outlet on Forest Drive. We were helping my mother search for a variety of home furnishings and Will was extremely patient, attentive, and so personable! Can highly recommend Will and Ashley Store Outlet on Forest Drive.

Dayana was a huge help while I was searching for my living room furniture. If you need any new furniture in the Columbia area come see Dayana at the Ashley Outlet.

Dayana was very professional, helpful and courteous. Definitely a joy to work with and a wonderful experience.

Great! Great prices and our person helping us was patient and helpful. Great person.

The service was very excellent and i appreciate Dayana for being so helpful and polite.

Clayton and Anthony were very helpful as we looked for a mattress, the store was clean, organized well well lit not super pressured sales people willing to help, enjoyed my time shopping there.

Sales associate Dayana was very professional and very helpful. She is very knowledgeable about items in the store and helped me reach a decision.

William Mccrae was very patient and professional ..He had a great amount of knowledge about the furniture and mattresses . Never pushy..I will shop here again

Dayana was extraordinary. She was super helpful while I was super indecisive lol. Thank you to her and Will too!

Clayton was extremely helpful in helping us decide what we needed. Store is well organized. It was a wonderful experience!

Amazing customer service

Ms. Rosemarie is a extremely Knowledgeable, Professional and was very Patient with assisting my husband and I with the purchase of a new mattress.

I stopped by Ashley furniture to browse around, and ended up buying a wonderful couch. William McCrae came by and we had a great time going over furniture for the best deal possible. Great young man. If you want a great deal stop by the store and talk to Will, he’ll help you out.

Dayana was so kind and pleasant! The whole staff was very friendly! Quick and easy process 🤩

First time at Ashley Outlet. We were met by Dayana who was very helpful and knowledgeable about the products that were of interest to us. She took the time to show us around and answer all our questions.

We had an issue with delivery and the Manager and her team helped resolve the issue as smooth as possible. The staff was extremely friendly and made a difficult situation better

I came into Ashley Furniture unsure of what type of furniture to get . I spoke with Dayana Boston and she pointed me in the right direction to some quality pieces at a great price. Iwas able to get a dinette and a furniture set for my family room. Daytona was very knowledgeable and help me fit everything I needed into the amount I was approved for . I will definitely recommend my family and friends to come to the Ashley outlet and to purchase from Dayana. Thank You Alesia Ellison

Rosemarie excelente excellent service

Eileen gave us excellent service!

They did amazing I came in just to look around but there furniture and beds were so amazing I just had to buy one ms. Rosemary is an amazing people who helps you buy things I can’t wait to sleep on our new mattress, I recommend going here.

We had a fantastic experience at Ashley furniture in forest acres! William was extremely helpful and friendly. We were able to find the perfect couch and coffee table for the new home!

I had an amazing experience with Aya! She was extremely helpful and kind throughout my shopping experience.

I had a an excellent experience with my sales representative Aya Milton. She was very nice, knowledgeable and had a tremendous amount of patience. Aya added extra to our time together such as going beyond and taking a picture of the entertainment center to match with the Sofa Sleeper. We walked the entire store and she never put me off on someone else. She also made sure I was getting the best product and price. She was magnificent! Thank you Aya - my grands are going to be very happy 😊

I had an amazing experience working with Dayana. Wil be back soon to continue shopping!!

William very informative and very courteous

Will was excellent.

Amazing girls Eileen and Aya they were pleasant and helpful and ensured that our experience in the store was well worth it.

My experience with Eileen and Aya was spectacular. They were very friendly and ensure that I got exactly what I needed. They were also very patient and well knowledgeable about there products.

Dayana had Great Customer service!!!!!!

Only person to great me when I walked in. Great sales representative

John was amazing! He was very knowledgeable & helpful. We will definitely be coming back. We are excited about our new bedroom set!

Customer service was amazing!!

Dayna Boston help me get what I want, excellent employee

My wife and I were looking for a new living room sectional. We went to Ashley Furniture Outlet. We were fortunate to get Jon as our sale person. Jon was very professional and patient with us as we went back and forth on which sectional we wanted to get. He was very knowledgeable and answered every question we had. If you’re looking for furniture please go see Jon and give him a chance to give you the awesome service that we experienced. We definitely will buy from him again.

We had a great experience with Jon our salesman.

Great Customer service and selection of furniture. Very helpful sales team

Clean store with a great selection. Everyone was pleasant and helpful. I would definitely recommend going there for your furniture needs

Jon and Aya were very helpful with helping me and my husband get our mattress. Jon answered all of our questions and was very attentive.

John and William were amazing in answering all my questions! Thank you!

I worked with Aya she did an excellent job! I suggest anyone that comes here work with her and she’s very pleasant!

Aya was excellent! Handled everything with speed and a smile! Answered every question and was very helpful throughout the process.

The service was exceptional and the price and the quality of the products were excellent ! Thank u Ashley Furniture for taking additional stress off me and this furniture should last me along time.

William was the best. Thank you

Jon was amazing highly recommend

John was amazing!!! So helpful!!

Jon was super helpful in finding the right furniture for me.

Excellent experience with Eileen when it came to purchasing furniture with my mother. Would recommend

I had lovely experiences with Eileen, William, and John! Eileen has such an incredibly welcoming presence. William helped me find which new couch would be the best fit for my new apartment. He was super patient with me and very knowledgeable. He is so incredibly kind. John helped me finalize my order over the phone. He is also very nice and made the process of placing my order super smooth. All around a great team!!

⭐️⭐️⭐️⭐️⭐️SERVICE/⭐️ LOADING DOCK ⭐️⭐️⭐️⭐️⭐️: I needed to buy a power recliner for my recently-injured husband. I was immediately greeted at the door by Anthony who directed me to where they were. With multiple options, I needed to come back with my husband. I didn’t receive any pressure from Anthony at all. When we returned, Anthony was able to assist and gave us time to explore all options. He was kind and patient and didn’t hoover. ⭐️: We were completely satisfied until we pulled up to the loading dock. Somehow, my son and I had to get a recliner from a ledge about 4 feet up into our truck without a ramp or lift to lower it. In hindsight, I should’ve insisted on wheeling it out front door. An employee tried helping but, due to miscommunication, the unboxed and unwrapped recliner was dropped and our newly-purchased expensive recliner now has torn fabric in two spots. It makes me sad, but it is what it is. I do not understand how customers are expected to transfer purchases from that loading dock. It would’ve been easier for us to load it in the front parking lot by lifting it up into our truck.

Anthony was great and helped us pick out the perfect dresser!

Jon was great in helping pick out a mattress. He was very knowledgeable and fun to work with. Definitely recommend Ashley’s and ask for Jon when you do.

We were looking for some tables for a living room and we encountered William a salesman. What a lovely kind young man he is he was so patient as I wandered through the store looking for what I wanted. He was not pushy but he was always available and by that I mean he was like I side away but he might be at the front of the store and I was at the back. But it keep time to do the purchase he was very thorough and accurate with his figures and just a lovely person to work with thank you William you are the best and I'm sure you're going to be a wonderful addition to the team at Ashley. I would add a photo of our purchase however it's not here yet and I wanted to get this post up about William because he is wonderful

John was great.

Ashley furniture is the place to go. Jon was very helpful in showing me all the options and helping with getting me right

William is the man to see! Delivery team was amazing! Thanks William!

Mr Williams did a good job

Had a very good experience! Excellent service

Excellent customer service. Very helpful in every aspect! 👏

Great furniture, good deal. Thank you. My delivery was awesome, Miguel and José was a great team. They were courteous, friendly, and excellent in handling my furniture. 😊 Thank you !

Ervin was excellent with helping me make a section. Very professional.

Brandon M at the Ashley store in Haribson was fantastic. Very professional answered all our questions and went above and beyond for us. Our couches are so comfy and delivery and setup was quick and easy.

Jon was amazing ! The best salesman Ashley outlet has on board ! Gave exceptional customer service, ask for Jon when you guys come here to shop!!!!!!!

Kenny was very knowledgeable and helpful!!! He helped me find my new couch!!! Sadly, I have to change my review. Kenny was still exceptional however, the delivery and customer service afterwards was a nightmare. We were given the runaround and empty promises. My couch came with a forklift puncture. There was no sense of urgency to replace. The GM said he would take care of it and when it was time, he hadn’t. Highly disappointed and surprised as I’ve been a customer for almost 20 years.

The service here was great!!

👍

John was a great helped with getting me setting up with a great deal on my bed set . Definitely check him out !

John made it so easy, you have a customer now.

Kenny was very attentive, professional and super fast! Shop at Ashley Furniture Outlet and ask for Kenny! He’ll get you right!

Had a great experience! Kenny and the staff were great! Quick and easy transaction. They also have a great charity event going on right now with Hope to Dream. Go check it out!

Great customer service from Ilean from the Ft. Jackson store. Very knowledgeable and highly professional. Also is a pleasant person.

The moment I walked in I told John exactly what I wanted and he knew exactly what I was talking about. He's an outstanding representative and made me felt very comfortable. I would recommend anyone to him. John is and will be my furniture broker. Thank you John.

Jon (sr. Sales manager) and Jacob were amazing! Def ask for them when you go! Excellent customer service!

Ervin was very helpful I was shopping for 2 bed frames and he called the charlotte store to see did they have 2 in stock and even got us an 3 day delivery great customer service will be shopping again soon

Awesome team..!! John & John, made my shopping experience comfortable, fun & pleasant. I am overly excited about my purchase! 🙌🏽 Thanks guys!! I will definitely be purchasing from this location again!

John and Jon made my couch-shopping experience seamless and fun. I never felt rushed, as I took my time making multiple laps around the store. The financing options and payment plans were thoroughly explained and I knew I was in good hands. I will definitely be back for my future home-furnishing needs!

Jon Conley was the best! So patient and helpful in getting us exactly what else wanted at the price we wanted too! If you need furniture, go see Jon at the Ashley Outlet!!

John was a great help today in getting my mattress. He helped me determine what mattress my mom bought so I could get the correct base for it. Excellent job appreciate it. I will be back. Thanks, John.

My experience with Kenny at the Forest Acres location was top notch. I needed a sofa and a queen mattress. He showed me and worked with me on those specifically without pressure of anything else. Thank you Kenny! I'll see you later with more future purchases.

John was amazing. With great customer service. Also very caring.!!

John was very kind and informative 😄

I came in to look at some living room sets . Jacob greeted me at the door. Very welcoming. He was very helpful very patient with me as well. He assisted me with the measurements to make sure what I was looking for would fit. He gave me a breakdown of all the payments options. I'm definitely coming back when I'm ready to purchase. Thank you Jacob for all your help.

Jacob and Zach help me alot best salesman in here

Erben helped us find cheep stuff for my first apartment very helpful.

Thanks so much. I was truly happy leaving today. I came in two days prior and Mr. Anthony helped me with all of my questions. My spouse and I have been looking for a couch for about 3 months but didn’t want to spend too much. But it so happened that we came back because I wanted to show my spouse a couch I liked and somehow. God worked it out for us to see the same exact couch we wanted for a better price. It wasn’t there two days ago but it was there today and I knew it was a sign. Thanks so much Anthony and Ervin. You both were amazing

Stopped in early today for a chair for my Big and Tall man. Kenny came to our aid and answered all our questions. We walked out with exactly what we wanted for a great price, too! Go see Kenny and all the great folks at Ashley Furnoture Outlet!

Ervin was great. Super easy shopping experience and great deals!

I was helped by Anthony and had a wonderful experience. He was very helpful and ensured that I got everything I needed and also cut costs for me where he was able to. I absolutely suggest shopping here and if you are lucky enough to be helped by Anthony, it will be a treat.

Very friendly staff and very affordable. Everything went great with my purchase.

Great customer service and help. I will definitely be back when my tax check comes in.

They were very nice and help and store looked great

Went to Ashley outlet store. Looking for a new mattress. The gentleman named Anthony helped us. He was very helpful and knowledgeable. Answered all of our questions. Great experience!

The President’s Sale got my attention so I decided to visit Ashley to purchase a new mattress. My sales associate, Jacob, was great. He walked over introduced himself and asked me what I was looking for. He showed me a few options, answered some questions, and left me alone to check them out myself. He kept checking on me but was he never pushy. Such an amazing young salesman so why not buy a dinette set too. They didn’t have anything I liked on the sales floor so he showed me options online. I found exactly what I was looking for. Again Jacob was the best. He was polite, respectful, patient and knowledgeable. Thank for an amazing shopping experience.

tyler killed it great dude smelled amazing

Our experience was great! We were in and out pretty fast with our new bar stools! Anthony was quick with helping us and very patient! Jacob was also great with getting down our other stool from up high! Eileen was very helpful as well with getting us unboxed and into the car! Thank you all for the experience!

Jacob was welcoming, knowledgeable, and helpful with our purchase.

Great outlet with superb management :-)

Great selection and Ervin is the best.

Was looking for a new set of furniture for our livingroom and the associate Zach was very helpful and know of the selection and deals. We ordered a set that day.

(Translated by Google) Good attention (Original) Buena atención

Ervin was a great salesmen and the Tyler was good also in customer service help with price adjustment

Jacob was an awesome sales rep. He was knowledgeable, patient, very kind and friendly. He was attentive but not pushy. He gave us time to look alone but he didn't disappear. We had gone to every furniture store this side of the rivers. Jacob knew his products and gave us sound advice and he was right. We ended up right back to his store.

Jacob was very friendly and helpful.

Tyler at this location is fantastic! He knows darn near everything about each piece of furniture in the showroom. He is absolutely fantastic!

Great friendly place to purchase furniture from! My first time purchasing and definitely will not be my last. Awesome staff!

Wide selection, mixed quality. Guys working there seemed like I was inconveniencing them / interrupting them from their phones by looking around & asking any questions.

Excellent service! The customer service was superb. My order wouldn’t have been successful without Tyler’s assistance.

Jacob was very helpful

We bought a couch set today, we were greeted with a lot of professionalism and there was a young man, Jacob, who brought a cart from the back and hauled a rocking chair to different couch sets so we could see if the fabric matched. We played bingo and set up delivery. Over all we know we got a deal. Thank you Mrs Eileen.

Anthony was my salesman and he did an outstanding job. He listened to what I wanted and he also gave me advice in selecting my loveseat and queen bed set. Thanks again Anthony

Edit 2.1.24: Got a Diamond Care Rep on the phone and I quote, "The threads of the couch coming apart are not serviceable as a part of your care plan." Purchased a couch early last year, 2022. After taking 6 months to get to us we were excited to have it. We noticed issues starting around 4 months but they were small. Those grew to ripped seams and fabric nicks all over. We've had it for 1.5 years and it looks much older. We purchased the diamond care services as we have small kids and expected accidents to happen but its coming apart at the seams from normal use, nothing to do with kids. Claims filing was easy enough online but you can't contact anyone to ask questions. All lines are recordings and direct you back online with no help. Our claim was rejected *edit*due to being outside the 30 limit. We reported the item when we notice larger tears happening but submitted the date as when we noticed the first tear happen on the cushion. Ashley won't file manufacturer's warranty and they cannot help with Diamond either, just keep referring us to Diamond care policy. We've bought from Ashley plenty before but this is the first time we've needed to get help after a purchase so pretty let down.

Working with Jacob is a pleasure he is very curious and respectful he is very thoughtful and makes the experience great I would recommend anyone that need any furniture to him he will definitely take care of you

Anthony helped us find a couch and recliner combo perfect for our small living space! Super kind and efficient. 10/10 would recommend.

Tyler was super helpful! He answered all of our questions and made the process quick and easy! I can’t wait to sleep on our new mattress and sit on our new sectional. Thank you so much!

Tyler was amazing when it came to picking out furniture for my office and bedroom. Any question I had, he was quick to have an answer and he knew his stuff. Thank you, Tyler!

Jacob was very friendly and helpful! He even pulled up the Ashley website to show us another option for a dining table.

Dustin was very helpful and professional. This consultant made our shopping experience enjoyable.

Tyler was very helpful and polite; overall provided us with great customer service. I’d ask for Tyler’s assistance if I were you.

Their new rep Dustin was very helpful and gave me a fantastic deal! Fully recommend this place

Tyler was super helpful. I found all the items I needed and was able to get quick delivery.

I had an awesome experience after meeting Jacob and Taylor.. They were bear, professional, courteous, and helpful..

Zack was a lot of help finding the table with the options I wanted. He was very knowledgeable. I will definitely be back!

Zack helped us during our visit, he was very kind and helpful! will be returning very soon!

Zack was awesome when helping me and my family!

Ervin was great a great help we didn't purchase but he was very informative

Had a good experience at Ashley Outlet. Jacob was very helpful & knowledgeable. I came in looking to purchase a queen mattress. He took his time & educated me on all the mattresses. I did end up purchasing a queen mattress. The only draw back was delivery time on the mattress 10 days from the day I made the purchase

Ervin was super helpful and friendly. Great customer service! Definitely worth the trip. Thanks Ervin!

Zack is a great salesman. I came in looking for a couch and came out with a couch and a bed. He was very patient and helpful! Thank you so much Zack for getting me what I needed.

My experience with Tyler was remarkably amazing. Great customer service skill and he went above and beyond to locate what I was looking for. I’m very well please.

Came to Ashley to buy a couch for our new home and Jacob was so helpful! Great customer service, would come back for more furniture.

Ervin and John were amazing and helped me pick out the perfect piece for my room renovation!

Zack and John was a great help with helping

Jacob was Awesome and Exceptional! He greeted my husband and I as soon as we entered the store, checking on Us as we browsed . He helped Us locate the correct size and style of furniture we needed! Thank you Jacob for your superb Customer Service, you are truly an asset to Ashley Outlet! ❤️

Made a few purchases today and with the help of Ervin who was very polite,knowledgeable and helpful. We would recommend Ashley outlet on Forest drive to others for your next household purchase.

I found the most amazing couch and Jacob was a great help!! He was very knowledgeable about the offerings and even helped me find a table the store didn’t have. Definitely a great place to shop

Ervin was very helpful. He took his time and helped us find exactly what we were looking for

I went into Ashley Furniture Outlet on a Tuesday and was helped by Jacob and Tyler..both were extremely helpful and took into consideration all of my needs. I found a sofa that I thought might work but needed to go home and measure one final time (measure twice, purchase once!) The very next day, I walked in the store ready to make my purchase. Jacob helped with my purchase and delivery and much to my surprise, the sofa was able to be delivered that Friday! I recommend Ashley Furniture Outlet to anyone who may be looking to purchase new furniture and/or accessories for their home.

Anthony was very helpful, direct, and clear. Great experience

I live this place!!!! Everything is nice, well modeled, and not as expensive. And they deliver and build your furniture.

Excellent experience, I was not harrased the sales person was very patient and professional.

Anthony was awesome!! Very knowledgeable and helpful.

TYLER WAS GREAT, GOT WHAT I NEEDED IN NO TIME, SUPER CUSTOMER SERVICE

Zack was very helpful and not pushy. He allowed me to look without harassing me. When I was ready to purchase, he was there to help!

I went in the store knowing what I wanted, I was waited on quickly & received a fair price. My items haven’t been delivered yet; but I hope there is no issue with that.

Best experience I had yet! My salesperson was great and worked with me to find what I was looking for

I'm not certain of the correct spelling of my sales associate name (Her name sounds close to the name Lilly, but not how you spell or pronounce her name) but she was very helpful and professional. She made sure that any questions that you had were answered and was very patient and not too pushy for a sale. Very satisfied with the services provided and can't wait for the delivery of our new Sofa and Loveseat!

I walked in to ask questions about ordering a piece of furniture. Everyone I worked with was nice and they helped me with the purchase so I could have my order delivered. I’d highly recommend this store and Tyler gave me his business card so I could reach out later with any questions.

Ashley always has wonderful customer service, regardless of the location

Anthony was very professional, polite and extremely knowledgeable. We will definitely be going back. P.S. They have awesome deals.

Mike and Calla were incredibly helpful in our furniture shopping process! They both did a great job helping us figure out what we wanted and explained everything in detail so we knew exactly what was going on at all points during the buying process. They both exhibited amazing customer service skills, and came across warm and welcoming! I would definitely recommend shopping here and will return in the future. They have great deals on furniture which is great as we are a young couple furnishing our first home. Thanks Calla and Mike!

Mike Brown Was Awesome. He was very polite and helpful. He help me and my husband with all our questions and went above and beyond searching for items that wasn’t in store. Thank you Mike

Tyler walked me through my options for bedframes. He was able to help me find one that will work with my mattress setup. Recommended!

Mile always make your shopping easy, I can walk in the store and tell him what I'm looking for and walk out as a happy customer. He has very good customer service. Thank you Mike you were a big help.

Friendly atmosphere with experience sales people Prices questionable reason being it’s the only furniture store in my area !! Found close to what I was looking for without having to assemble purchase.Queen sleep sofa Will shop @Asley Outlet for future projects

Mike was great!!! Customer was A1!!! I definitely recommend him to everyone!!

Tyler was awesome even before we got to the store helping us find exactly what we wanted. In store, we got to try how firm our choices were and they were spot on. Thank you Tyler.

Awesome furniture choices for any room. Not to mention, the beautiful accessories to make your home pop like a model home. And they offer old-school customer service with smile and kindness. I'll be back soon! Thanks Mike and the manager!

The sales staff was very professional yet personable they were not too pushy and I got exactly what I came for with great quality I will shop here again Eileen took care of me but the gentlemen in the store were just as pleasant and patient!

Thank you Anthony for all of your great help.

I had the pleasure of working with Anthony at this location. He is by far one of the best customer facing representatives that I have ever worked with. Outstanding listener, extremely helpful, patience, and great with details. He helped me find THE look. He helped me visualize what I was going for and made it happen. Thank you!

Tyler was awesome thanks great job great personality excellent a experience

It’s a good love to buy furniture but I don’t like when the sellers come up to you or Stan by yourself when you tell them that you are juts looking

We were looking for a new mattress and Eileen helped me get an idea of what I wanted over the phone. When we went to the store we were assisted by Mike who was excellent at trying to assist and did a great job at listening to what it was we were after. He took us at our word and didn’t try to persuade us to buy higher cost or anything other than what we needed. The store was clean and the staff were friendly and welcoming

Great place and friendly staff

Anthony Hodges took great care of us during our visit today. We purchased 6 pieces and were in and out lightening fast!

I went here a few weeks back and got the best preview of their new Tempur-pedic mattress and was blown away. Thankx to Anthony Hodges and his amazing customer skills he’s made me a client for life!

Tyler was wonderful. His knowledge and patience was fantastic

I just placed an order today (5/23/23) with Ashley Furniture. I contacted the store yesterday by phone to see if a particular collection was available. I spoke to Crystal and she was very helpful! She answered all of my questions and shared additional information. She even sent pictures to my phone because the website doesn't 100% depict how the furniture looks in person (I live about an hour from the store). It's important to note how helpful she was because that is uncommon in most stores now. Today, I went inside the store and met Eileen because Crystal was not there, however, Eileen was able to pick up where we left. Eileen was just as helpful. I was not rushed in my decision making process and she answered all of my questions as well. If you are looking to visit a store that makes you feel at home and a valued customer visit Ashley Furniture on Forest Drive. I checked out a few pieces of furniture--It's a clean store with nice team members and beautiful furniture. I will share another post after I receive my furniture in a few days.

Mike Brown was exceptional! He greeted us when we walked in and continued to check on us. He recommended a sofa that would be tough for a dog to scratch. He has a great personality and is an excellent part of the sales team.

Anthony was very attentive and took our explanations of what we were looking for in a new sofa and directed us to a several options. He did a great job of explaining the current promotions as well. The store has a wide variety of furniture to choose from.

Mr. Mike Brown - He was absolutely fantastic. Greeted us right as we walked in the door and continued to check up on us as we shopped around. He was extremely nice and helpful with the process and any information concerning my purchase. Fantastic person to do business with. If you come in and Mike is there he will definitely help you out and provide a great experience.

Anthony H very courteous, met me at door told him what I wanted, took me straight to . No hassles. Found what I wanted, Anthony wrote it up paid done. Awesome will definitely go back and ask for Anthony

Anthony was wonderful. He got me approved for 6000 on the spot

Crystal was wondering with helping us choose furniture. Crystal was always smiling, checking prices and making sure we were comfortable.

It a great experience. The employees were wonderful, specially the lady that stay in the front desk/table. We bought a set of outdoor furniture.

Mike brown awesome guy sold me my first temperpidic bed very fast service thanks again Mike brown.

They had an fantastic atmosphere and were very friendly 10/10 recommend coming here

We were pleased with the service Tyler provided. He was very helpful & understanding of our needs.

Isaiah was an awesome salesperson. Very knowledgeable patient and helpful throughout our visit and decision!!! Highly recommended.

Fantastic experience

our experience in the store was good, but in hind sight, I would have paid somebody else double the delivery cost to avoid using Ashley’s delivery service. The delivery guys themselves were great, and very friendly and courteous, but the coordination between the drivers and the office staff is atrocious. I was told the couch wouldn’t come before 2, and the delivery guys called me at work to tell me they were at my house at 12:45. They were kind enough to wait for me, which is great because you have to repay the FULL PRICE of delivery for rescheduling.

Micheal Brown, he’s truly 1 of 1 giving 10 of 10 service. Thanks so much for making today a success!

Mike Brown- did absolutely amazing helping my family and I shop for furniture in my apartment home. I would highly recommend using this store!

Must see Anthony!!!

Tyler is friendly and knowledgeable! He will take care of you!

Good selection, great salesmen. I dealt with Tyler and he was honest and incredibly helpful.

I was visiting family in South Carolina and was extremely satisfied with the phenomenal customer service that we received from Tyler. He was an extreme help and great to deal with!

Great experience. Go see Anthony

Nice place to buy your furniture. People were really nice and very helpful. Thanks Anthony for helping my husband and I!!!

GO SEE ANTHONY!

Mike Brown was my sales associate today. He made my shopping experience very easy. Thank you Mike for your patience, and help.

Store is well organized and service is exceptional. Go see Anthony for all your furniture needs!

Check out Tyler! You won’t be disappointed!

Great service! Easy purchase! Helpful- called other sites to find what we were looking for.

Great salesman. Go see Mike Brown!

Go see Anthony!

Anthony was very professional, would recommend anyone looking for furniture to go see him at Ashley

Michael Brown was my sleep manager on this purchase. He was just great. I recommend him 100%

Mike Brown did a fantastic job working with our budget and was super patient with us.

Great service. Easy and fast financing.

This was my first time buying a couch and Tyler made this process so smooth! He had us in and out in less than an hour!

Wow what a great service team! Tyler in particular was really helpful and helped me find a few options to think on. I’ll definitely be back!!

First time I been there and an employee named Tyler was really good showed me where I needed to be and what I needed to get

Mike Brown gave me an excellent experience! He took his time to explain the entire process to me. Go see Mike Brown!

Mike Brown was very knowledgeable, helpful and kind. He answered all my questions and had great customer service! Thank you!

Mike Brown was very helpful and patient with me today!

Tyler's doing a great job!

Mike Brown was very nice patient and informative. He’s definitely a go to guy.

Best furniture store in Columbia! Was very impressed with the kind employees and how organized the store was! Mike, Tyler, and Crystal were fabulous and also well knowledgeable! Would highly recommend! 😁👍

Thank you everyone !

Thanks to Mr. Hodges, i was able to purchase my bed set. He was completely helpful and patient with my questions and uncertainty. Once again, if you’re looking for any help, find Mr. Hodges.

Salesman was awsome as I was buying remotely responses were always timely. Thanks

This location is great, the associate I work with, (I think her name was Crystal) was very patient and knowledgeable. 100% recommend going to her if you ever decide to go to Ashley’s

Mike Brown was the best! He helped me make up my mind. I am the most indecisive and difficult shopper of furniture. But he patiently walked me around and showed me the furniture that fit my specification. Thanks Mike!

Mike Brown was exceptional and prompt on our questions and concerns. Was open and apparent on the details about our purchases and the best route for us. Overall great experience with him.

Anthony is diligent, professional, and very informative. Would give him 10 stars if I could! Thanks for your outstanding customer service.

Mike Brown was very nice and accommodating. Will be back!

Had the most amazing Senior Sales Rep! She walked me through the store as I was confused on what I actually wanted. Came in for a TV stand and ended up having just great conversation! Will definitely be back to buy that couch and TV stand from her! Thank you!

Mr. Brown was a chill man, and made the process simple and easy.

Mike Brown was an excellent sells person professional and kind.. Excellent Job Mike

Mike Brown very helpful...

Very organized and friendly staff. Quick easy pick up of great quality furniture. Tyler was very helpful through the process

I took my mom to get a new couch today and Stephanie and Mike were awesome in helping us choose a comfy couch and get us checked out quickly!!! They were super nice and patient too! Thank you!

Mike and Crystal were the best! They helped me pick out my dresser, walked me through the delivery process, and ensured that I was a happy customer!

Nice furniture

Great store would definitely come here again Amazing furniture. Isaiah was a great assistant in finding things

Mike Brown provided great customer service!!!!

Great store and amazing staff! Mike Brown was especially helpful in helping us find what we were looking for as well showing other options to consider!

Tyler was great! He helped us with all of our needs and questions and helped me and my husband pick out amazing bedroom furniture!

Great experience Tyler was extremely helpful with helping us find the right accessories for our home

Great service and attention from Mike Brown!

Mike Brown was courteous and attentive while we were in the store. He answered all of our questions!!!!!

Mr. Mike Brown done a wonderful job at assisting me today. Very nice and manageable.

Mike is definitely the best!!!!!!

Mike brown was phenomenal!! Highly recommend!

Tyler helped my lady and I out, he was awesome with helping us with our purchase!

Tyler Rogers sold us our adjustable base and was very helpful with our inquiries about a sectional that we are interested in purchasing. Tyler is knowledgeable and professional and we enjoyed working with him!

Isiah did very good job helping me and my family and my daughter enjoyed running around and having a blast with us while we looking around

We needed a comfortable chair for an injured person and we needed it on a Sunday afternoon. We went to Ashley and found exacty what we wanted. Our sales guy Anthony was very helpful and likeable. Thanks Anthony!

The people who work at this store are very friendly.

Angel was very helpful and accommodating in helping us choose furniture.

Great service. Anthony was super helpful on our purchase.

I had Tyler as my sales manager… Great service and very helpful!!

Great store great customer service

It was a relaxing experience from the time I walked in the door, I was greeted with open arms a very comfortable experience.

Thanks Tyler for your help in getting my dining room set ordered!

BUY AT YOUR OWN RISK. THEY TAKE ADVANTAGE OF THE ELDERLY My father is 87 years old and bought the wrong chair. He can’t see very well and they didn’t tell him that if he bought a chair off the floor it was non-refundable. I usually take him to shop but this time someone else took him and the store took advantage of him. The recliner is defective and doesn’t lock so it swings back and forth & hurt his bad back when he tried to use it. I called customer service and tried to get a manager in the store. They called the store and the store relayed the message that they would not take it back regardless of his disability and it being defective. It literally has never been used and now he’s out $500. He lives on a limited budget and had go buy a different chair from Lay Z Boy that actually works. Now he’s stuck with a $500 chair that does not work and has never been used. IT IS UNCONSCIONABLE BUYER BEWARE

Isaiah was very friendly and knowledgeable. He made sure we got what we wanted at a great price. Awesome customer service.

Worked with Tyler on Forest Dr and he was wonderful! Answered all our questions and helped us choose the best piece of furniture for us!

On January 8th I stopped by to browse and Monica assisted me with purchasing a sofa. She was very attentive and I will definitely come back for future purchases!

Monica was great. She worked really hard to help me find what I really wanted. She even had me draw a sketch of my floor plan and offered different options until I was satisfied!

Manager was very knowledgeable and helpful, loved doing business with Her and Monica Shell both were excellent!

Fritz was super helpful and not salesy. He made the process smooth sailing. They have a great selection of furniture as well. I’m definitely going back to get MORE. Thanks Fritz & Tyler for your help!! Great customer service atmosphere.

Allan was the best! He was very informative, friendly, and funny. He made our process less stressful and enjoyable. Can’t wait to enjoy our brand new sectional!

We were greeted at the door when coming in. We were asked if it was something specifically we were looking for. We were checked on periodically. The check out process was quick & easy. They staff was pleasant, knowledgeable, & helpful.

Allan was amazing, went above and beyond to make sure I really got what I wanted for the best price. He was so easy to talk to…him and Tyler moved around furniture just so I could see what things looked like with different pieces. He is so nice and will definitely be doing business with him again! 10 stars.

Isaiah is awesome! He was patient with us and not pushy. He helped us figure out what would work best for us! Definitely come visit the staff here. Great staff and great prices!

Allan was very helpful. And he spoke Spanish made very easy for me to purchase my furniture.🇵🇷🇧🇷

Relaxed environment and no one was pushy on trying to get a sale. Found what I needed. Ask for Mike Brown was super helpful!

Tyler was very helpful made my visit quick n Easy

Great customer service from tyler

Allan was very patient and willing to help. He took the time to price match and find us the best deals for our table and chairs. Thanks for all your help and keep up the awesome work!!

Isaiah and Tyler were wonderful. I walked in to a very friendly welcoming store and I was greated with warm smiles from all. I had an idea of what I was looking for and they made sure that I had all the necessary info before making a final decision. Thank you to both and I will definitely be back in the future.

Allen was the representative that was with me and solved my bed problem work with me for 2 hours getting in touch with Progressive Leasing making sure that I was taken care of checking on me sitting there with me giving me something to drink I greatly appreciate his customer service and I will be back.

I was greeted kindly by Alan and Mike! Both very helpful and although I didn’t find exactly what I needed Alan helped me find something else! I did, however find an employee asleep on one of the couches and it scared me at first. I don’t find that to be professional so I asked his name. Please tell Tyrece it is not a good look.

Didn’t took much time to find the best furnitures to shop in Columbia. Had really awesome experienced while looking and buying furniture here. People are very welcoming specially, Allan. I definitely would come back here. I also would recommend to anyone that coming to Columbia to stop by and check them out, y’all never be disappointed.

*Edited review* While the sales team and crew were wonderful in helping me purchase a great couch and set up financing (see review below) it has now been over a month since my purchase and I still don't have the couch! I was told that the delivery would be available within 2 weeks of purchase (which was on Nov 21) and a tentative delivery date was set for Dec 13. At no time was I told that they were still backed up from the pandemic and that delivery could be over a month later. I still don't even have an ETA on delivery since they claim they can't provide it. I will still love my couch when it comes (in one week... 2 years? Who knows!) However, I do wish the store had been more up front on the delivery expectations instead of just trying to get the sale. Had such a great experience! I had been looking for a sectional and they had the best selection locally. Once I decided on a couch, Michael Brown helped me with all the financing, warranty, and even price-matched a different Ashley store price! Wonderful customer service and I will definitely be shopping with them again. Thanks again Michael for all your help!