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Ashley Store Columbia, SC
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Columbia, SC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Columbia, SC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Brandon M. Was a great salesman. Helped me out right away and pointed me in the right direction in purchasing a dining set.
Our experience with Troy, Store Manager, and Susan, Top Rated Sales Representative, was exceptional at the Ashley HomeStore located on Harbison Blvd. in Columbia, South Carolina! They were very professional and diligent meeting all our needs. We cannot thank you enough for your wonderful customer service. Thank you again, Summer C. Tompkins, Esquire, David E. Massey, Esquire, and our Teenage Son. We look forward to doing business with you again soon!
John Paul was awesome, great customer service!
Had a great experience here with John Paul. He was very friendly and knowledgeable and helped us get the right pieces at the right price!
Brandon M was great! Very helpful
Lance was very professional, understanding and helpful with us. Would do business with him again. The store was welcoming and clean. Can't wait for our new couch to be delivered
Great to work with. Very helpful.
John-Paul, Lance and Angel were great to work with.
Great experience with John Paul. He helped us find exactly what we were looking for. We will definitely come back in the future.
Great experience. John Paul did a great job. He was not a pushy salesman but was there to assist in meeting our needs.
John Paul was so amazingly easy to work with. He let us shop but kept us informed of our options. No pressure, would recommend to so many more. Thank you for your help.
Easy transaction. The sales rep was Brandon M he was very helpful!
JP did a great job making sure to answer all of my questions and helped me to save the most amount of money that I could! I'll be asking for him the next time I need furniture.
We have in a few times and had Alice as the sales rep. She is fabulous and down to earth. What we really appreciate is that she doesn't push. Highly recommend!
We came to buy a new living room set for our home and got greeted by Mr. Juan Pablo as our sales representative. He truly was amazing. He was so patient showing us our requests on furniture. He guided us every step of the way and gave us his honest opinions on the furniture we looked at. We came looking for a living room set and ended up buying a set of great mattresses. Mr. Juan Pablo was truly a great sales representative. He's the kind of person that sale's from the heart and not for a commission. We are thankful we had him as a sale's representative.
We had such a great experience with Deb! She had such a bubbly personality and was very knowledgeable about everything.
Go get all your furniture needs from Ashley’s on Harbinson and make sure you see Brandon M. He’s the best!!
Love shopping with Ashley Furniture! Always super easy and always find what you need! Thanks to Brandon M. For his amazing help!!
Love Angel she is the best !
Great staff, family friendly environment. One stop shop for everything you need!
Alice was amazing! Very personable.
The team at Ashleys has been amazing helping me with my order. From Dan’s patience, to Angel’s help with my delivery set back, to Troy making sure all of my items were protected, it really has been a great experience. I would definitely recommend this location to anyone!
Dixie was absolutely phenomenal! She took her time and showed me around the showroom. She didn’t make me feel Pressure at all and even took prices out of the couch on the showroom to ensure it fit in my living room. Will absolutely come here again and work with her! I recommend! A joyous process indeed.
Brandon N was extremely helpful and made the buying process smooth.
John Paul was helpful and got me in and out!
John Paul was extremely professional and kind. He answered all of our questions and even helped us measure the furniture to ensure a proper fit. He has a great sense of humor and made the shopping experience enjoyable. We highly recommend him!
John Paul help my daughter find a couch and she is so particular.
John Paul helped me find the perfect couch for my living room!
Very enjoyable experience. John Paul was great
Alice was wonderful, and I found the right the sofa for my apartment!
Brandon M was very helpful and eager. We loved the energy the jokes. Really felt at home
We Would Like To GIVEEEEEEEE A BIG SHOUT Out To BRANDON M!!! He Is A Great Salesman And Have Great Customer Service! Thanks For All You Do !
Brandon at the Harbison location was great. Even though he’s a gamecock! 😂
John Paul
Came in to purchase a king mattress, Deb was amazing. It was a quick and easy process! Love our local Ashley furniture store!
Alice B was wonderful helping me furnish my living and dining room.
Excellent attention
The salesman ,Lance was great. He greeted us , told us where everything was and let us browse and left us alone , and when we questioned he answered them with no pressure.
So EXTREMELY helpful. We furnished 4 rooms and Brandon made sure we got a great price point! Such a wonderful shopping experience, and everything is beautiful!!!
It was great working with Brandon , he helped in furniture and mattress shopping.
Had a wonderful experience today with Lance. He helped us find exactly what we were looking for and was very helpful.
Lance was a great help and was very straightforward. In and out fast with knowledge of exactly what we were getting.
Wonderful customer service from Alice. She had all the answers and was super helpful. We got a beautiful couch and entertainment stand with her help!
Ed was very helpful with us getting the couch we wanted and needed! He was not pushy like a usual salesman and always worked with us until we were satisfied! Recommend seeing Ed!
Just purchased our living room set and a new mattress from here. Alice was our sales person and she was awesome. She gave us time to find what we liked without bugging us. She was very friendly and easy to work with. If you need furniture stop in and see her.
We had the best experience at this Ashley’s Furniture! Absolutely stellar customer service from JP as well as the manager. After going to quite a few different storesbefore stopping here, JP was so patient and showed us so many options. He found us the perfect blend of all that we were looking for. I would highly recommend saving a ton of time and making this your first stop when furniture shopping. :)
Don't want to be pushed but at least ask if I need help or say hello
Excellent service and selections - John V was knowledgeable and attentive in all the right ways. A true gentleman. We found exactly the furnishings we were looking for - got a superb mattress and also some beautiful lamps on sale. We had a great experience working with John V. We’ll definitely be back and we will surely request to work with John again.
I knew what I was looking for, so it was pretty quick. However the availability and timing for delivery is not convenient.
Brandon and Troy were the best and so helpful! Walked out the store having ordered a brand new couch and rug within 45 mins!
JOHN PAUL was a very polite and helpful guy 👍🏽
Alice Barnes was easy to work with and super helpful.
Mrs. Alice was amazing! She was very knowledgeable and friendly. Extremely dedicated to the point she ran out to the parking lot with the best deal possible to bring us back in.
Brandon at the store was absolutely amazing!!!! He was so kind, considerate, and very helpful in terms of getting info about couches pet safe!
Brandon M was very helpful with our entire dining room set! He made sure we had the best deal and were well taken care of!
Brandon's customer service is exceptional, ask for him as soon as you get in.
Everyone had great customer service and Troy was exceptional with helping my husband and I. We have been Ashley’s customers for years and have not been disappointed.
John was very helpful and patient in guiding us. We ended up buying a couple of things at a decent price! Highly recommend him
When we first got into the store somebody came up to us right away that person happened to be Lance and he was knowledgeable courteous and very friendly
John Paul at ashley furniture was wonderful. A good, honest salesman that helped me find exactly the mattress I was looking for.
Got exactly what I wanted & Lance was really cool & kind and helpful
Really great purchasing experience. Provided delivery details. John Paul and Troy dud an awesome job.
Mrs. Alice was knowledgeable and so helpful!
John Paul was extremely helpful and made the process of ordering the coffee table we loved easy. He has a great attitude and made us feel welcome!
Lance was awesome! He helped me tremendously and will definitely return! Thank you
Lance did a great job of helping me choose the right furniture for my needs. I highly recommend Ashley furniture and Lance
John Paul WAS A GREATTTT GUYYYY HEREEEEE !! Thankkk You EVEN THE MANAGER !! Thankkk YALLL !!
Great experience shopping at Ashley yesterday. Deb was friendly and professional. She let me walk around alone checking on me from time to time. Answered all my questions.
We got all of our furniture needs covered here! From beds and couches to dining tables, they had everything we wanted. Look for John Paul – he’s fantastic! He really listens to what you’re looking for and makes sure you find exactly what you need. His help and attention to detail made the whole experience so easy. Highly recommend!
Jean Paul was a monumental help and helped guide us to the right furniture that we wanted. Highly recommend!
Had an absolutely wonderful experience. Lance was very knowledgeable and helpful. Really awesome! 10/10
Alice was honest, patient, knowledgeable and super helpful. I will definitely ask for her on my next Ashley furniture purchase.
We had amazing Service with Alice! She was such wonderful help!
Awesome. Very helpful and patient while we found the best couch for our needs
I recently purchased a beautiful sofa, and I can’t say enough great things about my experience, especially thanks to Brandon! From the moment we walked in, he greeted us warmly and made us feel at ease. Brandon went above and beyond to ensure we found exactly what we wanted, guiding us through options with patience and expertise. He made the entire process incredibly smooth and stress-free, handling all the details seamlessly. It’s rare to find someone so genuinely committed to customer satisfaction, and Brandon truly made a difference. If you’re looking for a wonderful shopping experience, be sure to ask for him—you won’t be disappointed!
Alice Barnes is fantastic! So PATIENT and just wonderful to work with!
Alice and Troy did a great job helping us and assisted in the purchase of our new furniture!
Alice Barnes was wonderful from the minute we walked in! Pleasant greeting. Told us where to find what we were looking for and left us alone! When we had questions she was there to answer and is so knowledgeable! We ended up buying a dining set and the server!! Thanks Alice!!!
Great service and selection.
Lance was very professional and helpful.
I would've given 5 stars however the delivery of a dining room table the delivery people left a big gash in our wall. Stripping the paint. Unfortunately as minimal as it is it'll be a pain to try to find the exact match for paint as we are new home owners so I have zero clue what type and what exact color the paint is. Live and learn we had issues at our old Ashley furniture store and figured we would give this new one the benefit of the doubt. Never again will we shop at an Ashley Furniture Store. We had zero issue with another furniture company that delivered many Moore items with no scratches to any wall or floor.
John Paul was awesome!! Highly recommend!
Wonderful experience with John Paul and Angel. Very knowledgeable. Walking out with more than we came in for. Can’t wait for delivery.
Brandon did an amazing job - I hope everything else goes as smoothly as working with him on this purchase.
Great customer service!
Brandon was so great with assisting me and my wife ok a new Larce Collection Couch. He was very attentive! We will recommend anyone who is looking for a new furniture piece in your home to work with him!
Give Lance a chance to enhance your furniture circumstance
Lance has still got it!
Deb was awesome. We don’t like being hovered over or pestered too much and she was so great! She let us look and helped us when we were ready! Explained everything professionally!
Alice was awesome!
I recently visited Ashley Furniture with my family to find the perfect couch, and I couldn’t be happier with our experience, thanks to Mrs. Alice Barnes. Mrs. Barnes was not only knowledgeable, patient, and kind but also super chill and funny, making the whole shopping experience enjoyable and stress-free. She went above and beyond to provide us with all the information we needed, and there was never any pressure to make a quick decision. Her accommodating nature and expertise helped us narrow down our choices and find the couch that was just right for us. We’re thrilled with our purchase, and I highly recommend asking for Mrs. Alice Barnes if you're looking for a fun and comfortable shopping experience at Ashley Furniture! We will be back soon! Thanks so much!!! Elizabeth Epting
Brandon our salesman was great. Fantastic service, he went above and beyond. We would recommend to our family and friends.
Very professional and helpful. Answered all questions and pleasant to deal with.
John Paul is helpful and excellent.
Angel is the best
Very helpful salesman. Actually liked two different living room furniture sets. Finally decided on one that I think will be perfect for my home.
Our salesmen Brandon did excellent job showing us around snd the different options. He went the extra mile showing us what would best fit our needs.
We worked with Alice, who was fantastic! She found us exactly what we wanted. We will be coming back!
Brandon Nichols is one of the most helpful people I’ve ever interacted with in the consumer industry. Brandon helped me and my fiancé find the perfect couch. It was delivered and within a week, it was squeaking really bad. I was back and forth with customer service and the repair department for 3 months with no luck. I was completely and entirely fed up with the situation. Brandon saw a review I left (at corporate, not at the store). He called and asked what was going on and said to give him a day. Brandon called me back the next day and said he got them to agree to replace the whole couch and it would be ready in about a week. I know that will not always be the case for everyone, but my point in sharing this is that he will go above and beyond to make sure you’re taken care of to the best extent that he can help with.
Our salesman Ed was great he worked with us on the purchase and now we are looking forward to our new furniture.
Brandon M was great. He had great professionalism and met all of my furniture needs. Come see him for deals!
Brandon was pretty cool!
JP and Troy were awesome! Helped us picked new den and kitchen furniture! Great selection!
Had a wonderful experience with Troy and John Paul today buying a few pieces. Definitely recommend
We had a great experience with Alice!! She hooked us up super quick with a couch we will love for a long time!
Great customer service from John Paul! He was very friendly & enthusiastic. He got us the best price & made sure we got several options for what we were looking for!
John Paul helped us out greatly. My daughter Loves what we got ordered. Great and helpful guy.
Overall the sale process of my experience was pleasant. The problems began when my salesperson Brandon, made a mistake on my order and ordered too many chairs. During delivery I mentioned that there were too many but because the invoice was “not wrong” they had to leave them with me and I had to call the store. Call after call the buck was passed. 3 times I was told they would create a return ticket but yet, nothing happened and no record was made each time. I finally got the store manager (also Brandon) to return my call and he tried to feed me some bs that when you calculate the discount I was given (because there was a sale) against what the price should/would have been that I actually got the two extra chairs for free. I said no… you take the price I paid for the chairs and divide it by how many I paid for and that is the price I paid for each. That would be my refund amount. Nope. He flat out refused. Please note that according to the store manager, they don’t return merchandise they only create service tickets. Evidently even if the mistake was theirs. So make sure you check your invoice before you leave the store. The way they check you out in the store, you can’t see the screen at the counter, they just tell you what your total is and they run your credit card. It isn’t until they hand you your invoice that you can see what was actually ordered. So in the end I’m stuck with 2 extra chairs in my dining room that I had to pay for!! It’s sad that sales tactics have come to this. Update: I replied to their response in two separate occasions with no reply. I guess they just wanted to reply for show. Not surprised.
September 2nd Greeted by Store Owner/Manager. Stated we wanted a mattress and inquired about haul away, was told yes to haul away. Handed to Lance, who agreed they do Haul Away. Agreed to place order. Printer not working, so order was emailed. Confirmed with Lance ordered contained 1 Queen, 1 Base, 2 Covers and Haul Away. Informed later delivery date, due to base needing to be ordered. September 10th Ashley order Dpt called and asked if we meant to order a Queen Mattress and King Base, we did not. Rep stated email needs to be sent to fix. Inquired if issue be fixed and delivered on same date, confirmed yes. Was told to call Harbison and expedite issue. Transferred phone, Lance wasn’t working, other worker fixed issue. Inquired if issue be fixed and delivered on same date, confirmed yes. September 17th Delivery Day! 45 minutes late, fine. Only Mattress was delivered, and refused to take haul away. Delivery guy called a rep, rep spoke with me, rep stated base will be delivered October 3rd, and if Haul Away wasn’t on the order form, they won’t take our old Mattress and boxspring. September 20th Called the Ashley Harbison phone number that is listed on Google, but instead of being sent to the Harbison location, I was routed to their Customer Service department. Rep wouldn’t transfer call, wanted to fix issue. Inquired about adding Haul Away on order when Base is delivered since sale rep failed to do so. Rep stated that Haul Away is only done when mattress is delivered, since mattress delivery is done, haul away is no longer an option. Inquired why they were delivered separately, was told that the “client” wanted separate delivery dates. No we did not. October 3rd Base Delivery. Super quick, no hassle, base works. Google Reviews Cap reviews, more details withheld due to this. Summary: * Mattress and Base delivered separately, when informed they wouldn’t * Was told three separate times Haul Away would be dealt with, no problem, only to have to call Haul Away services and be charged $500 in order to take our old box spring and mattress * Furious, Disappointed, need 3 more mattress, but will take business elsewhere.
I had such great experience at Ashley’s today! The prices were very reasonable and so many options to choose from. The sale agents Mike Paul and Lance, they were incredible and very nice. They went above and beyond to help me!!
Susie was absolutely wonderful! She took her time to show us different options and helped us find the perfect recliner and coffee table. I highly recommend Ashley in Irmo and definitely ask for Susie.
We were greeted by Troy at the door very helpful got us started immediately, pleasant entry. Then we got locked in with Brandon M for our salesman he wasn't a salesman he was a very friendly person with EXCELLENT knowledge never pushed us to one product or rushed us (we were there 5 hours) helped us lay it all out move tables from one section to another, compared sizes and dimensions with us from other products, overall the BEST experience we've had in a furtinure store. 0% financing for 2 years excellent for our budgetting purposes. If you're looking for new furtinure this is the best place in columbia to go, make sure to get with Brandon! Phenomenal dude. Thanks again! Update: our couches we bought wouldn't fit, we discovered this before delivery went back picked new ones he updated everything with no problem and got it scheduled. I won't ever shop for furniture in another store.
Great experience and customer service ! Troy helped us find the right furniture for my nursery. Super happy with our experience.
Overpriced, cheap, and disgusted. You would think this bed is shiplap and real wood, nope! I've seen pre-engineer wood before but this is particule or vinyl cheap cork materials used. I was under the impression it would feel just like the wood in the store. Haven't been 24hrs and I'm not happy. The hidden fees even the mattress protector looks like something brought from Bogota or thrifty store. Unfortunately Whitash is going out of business and I was referred to Ashley's. Make sure you have sales person that will tell you the furniture and knows what he's selling. Ashley's located in Harbison SC. Mattress and Box Springs are over priced! The European Pillow tops I received same brand but sleeps better at Boxdrops or box.com are better and cheaper with real box springs and not some flimsy metal. Save your money by not shopping here!
John Paul assisted us in looking for furniture for my new place. Super knowledgeable about the product and showing options within the range of what I was looking for. Very friendly and would highly recommend.
Great experience definitely going back when I need more furniture.
Lance is absolutely amazing!! My husband and I have been looking for a couch for our new home for about a month. We had been to several furniture stores and had awful experiences. Was even followed out to our car by one salesman. Lance made shopping so easy and personable. He made sure that we were absolutely sure of what we wanted and that we got whatever sales were possible. He even moved furniture across the store to make sure it matched for us. I cannot recommend this man enough!
Had a wonderful experience with our salesperson. Her name was Angel and she was truly a blessing to us!!
Just purchased a beautiful table and chairs with Alice. She was wonderful! Very helpful and knowledgeable!!!
Juan Pablo es muy simpático y ayúdame.
Been wanting to buy a chair and ottoman. I walked in just before close. And was treated excellent. My Ashley credit card had closed and she opened it back up! Gave me the internet price and 0% interest! Does not get any better than that. Thanks susan
Extremely helpful
John Paul helped us to make a wise decision. He was very knowledgeable, helpful and great to work with.
John Paul was a great with helping me make great WISE decisions
John Paul was great and helped me make wise decisions!
Alice Barnes showed me all around the store and helped me make some great decisions for my client’s hunting cabin! It was a friendly, personable experience and she was even able to price match and get me some great deals on the furniture!
Deb is super helpful and professional. Works with customer for great pricing. Thank you for great customer service
It was super fast and John Paul was super nice and helpful
Awesome service with John Paul! Very knowledgeable and patient in helping to select the right purchase! Super awesome!
Had a great experience when furniture shopping here, Susie & Angel helped me a lot, i was very indecisive but they made some suggestions that guided me in the right direction the whole time. Definitely will be visiting in the future the customer service was excellent.
Susie and Lance were great to work with! Susie was so patient with us! Honest and great experience!
John Paul and Brandon Price matched for us Got the chairs we really wanted
Very good customer service.
Great furniture choices. Our salesperson Brandon was extremely helpful. I highly recommend stopping by!
Alice was hands down the best home furnishing professional for this Ashley location. She was super attentive to my needs and concerns and made this process so much fun! Thank you Alice so much for all your help:)
Alice was super helpful and made the financing process super easy. Will definitely be making a trip back to South Carolina
ALICE!!!!!!!! Fine young woman was the sweetest, most helpful, and pleasant part of my visit. She made this whole experience worth it and was very patient and sharing pointers and experiences from previous customers.
JP (John Valenzuel) helped us down select to the right mattress. He was very informative and patient as we went back and forth testing different beds before deciding. He was friendly and enjoyable to talk with.
Edit: it's been 2 months and they still have not delivered the rest of the bed frame and told me it's going to be another month! I asked for a refund and they told me they will not do it under any circumstance! Bed frame came without headboard legs, hardware, and center slat support legs, reached out to Ashley and they tell me no matter which route I take it will take three business days to hear back from someone to confirm and my options are have it mailed to my house 7-10 business days later then call them to schedule assembly or reschedule another delivery of a new bed and have them pick up the incomplete bed frame when they have time to do so....the whole process was handled without any consideration for the situation they caused me to be in. DO NOT buy from Ashley if you don't want to be left dealing with their horrible customer service and have them put you in a horrible situation instead of Manning up for the mistakes they made and handling it appropriately! Customer should not be left in a bad situation because of the mistakes of this company and they don't seem to care at all.
Lance was a helpful salesperson but not pushy
Ed was very nice and professional
We had a good and smooth experience with our purchase at this Ashley furniture location. The staff was helpful, knowledgeable and friendly! Thank you!
Alice was super nice and helpful! Great experience buying furniture!
We had a wonderful experience at Ashley Home Store. Susie and Lance were so friendly and helpful, and we'll definitely continue to shop for our furniture at this great store!
Troy, Lance and Brandon are FANTASTIC!
Susie was a really good salesperson. She helped with the sale prices and never pressured me. I bought two recliners.
Lance was so awesome!!!
We have had several visits with Alice! She is always so helpful and patient with us and answers all of our questions. We have just moved here from Georgia and she knows we are taking our time and shows us everything we like. We are closing in on a selection and we couldn’t have done it without her. Ask for Alice!!!
Worked with alice. Amazing personality to work with. Very patient and a breeze to work with. Worked with her 10 years ago and working with her again was a phenomenal experience!
Alice amazing personality! Had her 10 years ago and have her again. Absolute delight to work with.
Sales lady Susan was very helpful in helping us choose the best solution for our living room. We are so grateful to have her services.
Susan was awesome!!! Come see her for your furniture needs.
John Paul got us in and out in no time. Explained all details and let us know what the best deal for us personally would be. 10/10 !! ⭐️
Lance was fantastic. It was a great experience.
John paul at The Ashley store was great. Very knowledgeable!!
John Paul at the Ashley store on Harbison went above and beyond when we were shopping for our media room. Not only was he extremely patient with us, he gave us top-notch service!
Susie is a really great informative person who was very helpful in making my decision. I would definitely purchase from her again. She made everything wonderful.
Angel the Operations manager was the one who helped us. Outstanding service, selection and prices. I have been to other furniture stores and this one had what I needed and at the right price. I am looking forward to my next purchase from Ashley Furniture.
John Paul nice guy, very helpful. Love how he helped my parents find their beautiful couch 🫶🏼. THANK YOU JOHN!! May god bless you and your family and friends. Thank you ASHLEY
john paul was very nice and very demure.
john paul great service
John Paul muy amable y amoroso
Brandon M. was a pleasure to work.
Stopped in for a new sofa. Lance was very helpful and the process was easy. We ordered a chair as well but then changed our mind and wanted the loveseat. They have a 3 day change order so we went in and Angel helped us get that fixed. That process was also super easy. Excited to get our new furniture soon!
Alice was a great help! Very good experience
Lance was awesome to work with! We were in on a very busy Labor Day weekend and we still felt very well-taken care of! Everyone was awesome to work with!
Salesman LANCE is the man. Helped me and my wife (mainly the wife) 😂 If Lance sees this, will return bro, preciate you!
Troy and Brandon were a big help. Answered questions but not pushy. Thank you!
My experience at Ashley Furniture was INCREDIBLE! I was helped by Lance who was informative and made me feel comfortable with every decision or non decision. As far as customer service and providing a good experience, he hit the mark! Ask for Lance next time you need some new furniture!
Got some great furniture today from Lance who was fantastic!!! Highly recommend
Susie was very helpful!Just purchased my first sofa!
Ed let us look and then he was available to answer our questions. We love our purchase. Thank you, Debra
Brandon M and Angel were awesome and helped find everything needed
Troy and Brandon were great
Lance, most patient person, had to deal with me for 3 days. He listened to my needs, was never a pushy. Allowed me to think and wander around the store. But kept checking in on me to make sure that my needs were met..
Had a great experience! Ashley is was really nice and helpful. She was so friendly and answered all our questions. Definitely will be going to her again next time!
Alice was excellent help!
Susie was great! Helped us pick out the perfect table and couch.
Ed was great! He helped me out with all my questions and understood my needs. I never felt any pressure from him as I looked around the store for a couple of different days, once by myself and then with my family to help make final decisions and then he helped us out when it came time to purchase.
The Brandon’s were great!!
Thanks, John Paul, for your help. Really excited for my living room set!
Deb was super helpful. Got me what I needed, in and out. Great listener! Excited about a new room!
Sooooo no one wants to help customers.. Just sitting and lounging around, talking amongst themselves, " Not work related. ".. Looking around as if you're bored... How about providing customers service and answering questions 🤔 that need to be answered.I left with none of my questions being answered 😕
I would like to recognize your salesman Brandon, for the service he provided to us Tuesday 8-27. He greeted us shortly after walking in your store, and after a few questions took us to your sofas. We found the one we wanted almost instantly. He explained all the features and the warranty and we took a few minutes to look around at several others, before going back to the one we first looked at. The delivery date was within one day later, so it was very convenient for us. In all, the whole process was quick and easy and Brandon was very helpful with all our questions. We would highly recommend to our friends to go and check out Ashly’s furniture store, before going anywhere else. Thanks, Brandon!
John Paul and Brandon were the best. So helpful and knowledgeable about everything and really helped us make a decision on our purchase.
Susie was very helpful. Ordered exactly what I needed and fast too!
Deb was friendly and helpful. Got us setup with exactly what we were looking for.
Awesome professional customer service Customer service Lance Cline
Susie did a great job. Explains things well. Doesn’t pressure on you. Very personable.
Our experience with Brandon M. was amazing, he made time at the store great. Showed us to the section we wanted to see and with that we were able to find the perfect sectional. Brandon priced matched our purchase so we received instant saving. We will definitely be making purchases in the future.
Alice was wonderful with answering all our questions and showing us furniture she thought we would like. We will definitely work with her again and be back to this location.
Great selection. Quality and value. Sales associate Alice Barnes was more than helpful. Best experience buying furniture. Thank you
Excellent service provided by John Paul and Susie for our bedroom purchase! Thank you for your help!
Wonderful experience. Salesperson greeted me right away and told me some things and allowed me to look. I found something I liked and brought my daughters back. Then told him I needed to bring my husband back later that evening. Great conversation very helpful. We purchased the furniture and he connected us with a delivery guy because they couldn’t deliver be because it was on sale.
Ashley was a great experience! We got the sofa on the Labor Day Sale for our son’s college apartment . Alice was outstanding as our sales representative. She was no pressure, very helpful and friendly.
I opened a credit card account on my previous shopping experience. The credit card was mailed to my old address. When it had been close to 30 days out I tried to call TD Credit Card company 5 times and was on hold for an hour each time waiting for customer service. I finally went to the store and an employee helped me. But I was there again on the phone for 2 hours. I finally received the correct credit card and was going there to purchase some furniture. When I was checking out the salesman had me signing on the computer without a printed receipt. I spotted some fees on the purchase and was told that while it was interest free for 60 months they were charging me basically the interest at the store. So I decided to change the way I was paying and only charge one item. It was a tempurpedic mattress. So again I had to sign on the computer without a printed receipt. So I asked for copies of the receipts. When I got home I spotted that the order I paid for I was charged 10 % delivery fee for each order being delivered on the same day. My total delivery fee was $900.00!! I was also told I was being given a mattress pad so that I would have a 90 return on the mattress. I was actually charged for the mattress pad, $140.00. So I went back and cancelled the mattress. While I was there I asked how thy figure out the delivery fee and was told it’s from the warehouse to my house. I believe there customer service is horrible, there 0% interest is bull, and there delivery fee is outrageous. I will never use the credit card, and I will never have them deliver.
My family has bought several items from Ashley. We've been satisfied with every purchase over the years. All of the staff are very helpful, but we've had an especially good relationship with a Lance, who is excellent.
Lance and Brandon are ABSOLUTELY THE BEST, for the best customer service and laughs ask for both or one of the too. I promise you'll never forget the experience. Go and see for yourself.
Great customer service. Deb is very helpful and easy to work with.
John Paul was fantastic
My husband and I had a wonderful experience with John Paul! He was accommodating and overall very personable. Would definitely recommend coming and shopping with him at Ashley furniture.
Went looking at several stores to find a sectional for our home. We visited Ashley Home Store today and we were greeted by Alice. She was very friendly and let us know if the sales going on and let us browse. She let us be and explore, but was there to answer any questions we had. We ended up purchasing a sectional and Alice explained the options for the sectional, pricing, and delivery. Very excited about our purchase and enjoyed working with her!
Susie was a wonderful sales lady
Alice was a big help and made this an easy purchase!
Troy is a beast who will work hard to close a deal. Great teamwork.
John Paul is the man!! Not only was he super knowledgeable, he was extremely helpful trying to find exactly what we were looking for in our living space. Ask for JP and you won’t regret it!
Deborah was amazing! She walked me through options - pros and cons of each piece for our needs - and set us up with the best possible setup for our home. She was patient and kind - and very helpful! I learned so much about fabrics and furniture construction! Thank you!!
John Paul Valenzuela was so professional, calm and understanding when working with us. He respected by budget expectations. He was very knowledgeable about the furniture and quality. I would highly recommend that anyone work with him.
I purchased a counter height table that I love and Deb was awesome!!!!!!!!!! I will be back for that mattress Deb!
I'm so glad Ashley was our first choice for furniture. Troy was so amazing and made sure we found exactly what we were looking for. He took his time with us and we will definitely be returning!
Great service and products. Alice & Troy were beyond helpful in getting us started on furnishing our house.
Troy was such an essential part of our amazing experience at Ashley. He was so kind, attentive and extremely knowledgeable about his products and what would suit my needs best. It’s also a plus that he’s a big beautiful man 😅
Alice is more than awesome!! Her patience and customer is five star 🌟 Thanks so much Alice
Mrs Alice is amazing!! She helped me pick out everything for my new house and was a pleasure to work with!
The person who helped order a bedroom set as a wedding gift was extremely helpful, patiently working with me during the sale
Brandon M was exceptional!
John Paul was excellent sales person. Very patient, helpful and kind.
John Paul was great helping me purchase my new bedroom suite! He was great helping make sure we got the best price and making sure we were educated through the process. Thanks for your great service!
Worked with Troy during my visit. Answered all my questions and made himself readily available once I had made my selections.
Jessica was so helpful and so pleasant to deal with!
Had the pleasure of dealing with Lance. He was fantastic! Not pushy or trailing us around the store like other places do… he was funny, respectful and very knowledgeable on the products we wound up purchasing from him. We will definitely make him our go to person. Thank you Lance!
It was excellent
Go see Lance! You won’t be disappointed! Exceptional professionalism and very knowledgeable! He gave options without being even the slightest bit pushy. The store was very clean and nice as well.
John Paul and Ashley were amazing ! My number one choice furniture store every time !
John paul
Great help with everything, really tried and showed care.
Fantastic Deals, Products and Great People!
John Paul was great and friendly
Alice was so helpful when my fiancé and I came in for a couch for our new home! We had what we wanted in mind, and she made it happen while helping us explore all of our options😊will definitely be back, thanks Alice!! Edit: this edit does not apply to Alice, she’s been fantastic through this whole process. I came back to review the company. Our couch delivered without the chaise, and they said it would come today (Saturday). I understand things happen, but this was very disappointing after already having to wait several weeks on an almost $4k couch, and then being told a main piece wouldn’t deliver until Saturday. My fiancé and I both work long hours throughout the week, so we look forward to relaxing/sleeping in on Saturdays. We do love the couch, I just hoped for a little better experience after spending so much money.
Susie was pleasant and very helpful. No pressure but helped my son make great choices on his furniture choices for his new home.
Had a great experience. We came in do what we wanted they had it and they were able to save us 1300 dollars on our dream couch.
John Paul
Thank you Alice for helping us find the perfect couch, and bed room set for our new house and going above and beyond and staying late for us! We can’t thank you enough for making this process so easy.
Susie Sorrell was great to work with!
Staff are extremely unprofessional. One staff member who looks like Mac from Its always sunny in philadelphia followed me into a small corner of the store near couches and got so close to my face that I thought he was going to kiss me that I had to keep stepping back until there was nowhere left to step back to. I practically sprinted away from him and went and spoke to their other staff, namely an older woman who sits at the front and another staff member who sat besider her and I explained what happened in case it was not obvious and told them to clearly keep him away. The staff laughed after watching him do this to me. I was ready to furnish my entire newly bought home with furniture from this store and this was how they treated me.
Suzy was fantastic!!!
John Paul has been a great service to me! I was in and out. Highly recommend him!!
Brandon and Jessica are amazing!! Excellent service!
Ed was very helpful and accommodating at the store on Harbison. No pushy sales at all. I will buy there again if I can get Ed to help us. The furniture was very comfortable also; just what we were looking for and the price was very reasonable.
Mr Straiter was very helpful and did not try to push us into making a purchase of items that we were not there for. The whole experience was great.
John Paul was attentive and low pressure. Knowledgable and respectful
John Paul was awesome!
John Paul was great!
Deb was excellent knowing what we were looking for and knew right where to take us. Definitely would recommend.
Alice was wonderful and Troy helped us get the best deal possible. Would highly recommend you go see them.
TROY IS THE MAN AND ALICE IS FROM WONDERLAND . WONDERFUL EXPERIENCE WITH BOTH THESE OUTSTANDING INDIVIDUALS.. KUDOES FOR GREAT CUSTOMER SERVICE .9
My wife and I would like to say thank you to Ashley Home Store and team, especially Brandon for the great customer service. Brandon made it more about our wants and needs rather than a commission! We will be back for future needs!
My husband and I had been looking for a new sofa for a few days, went to multiple furniture stores and have NEVER received the customer service, care, time and patience that we received today from our sales manager Brandon M!! He is kind, knowledgeable and took his time with us! We are beyond appreciative and will be back because of him! Thank you again Brandon M for everything! You are AMAZING!
Please ask for John Paul if you want the best tempura mattress demonstration.!!!! This guy was awesome ,very knowledgeable about all other furniture as well. Thanks John Paul
Brandon was awesome! He helped me with everything I was looking for and made the whole process smooth and simple
Friendly
Great location, fun people. Brandon T was our sales person. A very chill environment, not pushy and he was very patient. Jessica is also awesome.
Went to buy a new couch, and our sales person was Chris from NY. He gave us room to look without any pressure. When it came time to purchase the one we picked up, it was an easier process and he worked with us to get everything done. It was a pleasure to deal with the staff, including Brandon that helped us get the pickup we wanted.
Did some brief browsing today for a sectional and John Paul was super helpful. Welcomed us, grabbed us a water and let us roam. When we were ready, we gave us some advice on what was best for our lifestyle. Overall a great experience. Will definitely be back to work with John Paul!
I enjoyed explaining my preferences to John Valenzuel. He is very patient and thoroughly explained the benefits of the furniture pieces. He also explained the various payment options to me.
Alice was great very knowledgeable on Ashley product had a good taste.
John Paul is super helpful!
We had an excellent experience with Jean Paul!
John Paul provided excellent customer service with a smile and positive attitude while ensuring he informed me of the options available through Ashley. See JP for your furniture needs.
Deb was awesome to work with! Very patient and accommodating!
Great experience! Deb was very helpful!
Had a great experience with Lance helping me pick out a new bedroom suite. No pressure, no fuss, and multiple financing options….will definitely buy from Ashley again!
Fantastic buying experience with Lance Cline. He was very informative. Not pushy at all. We will definitely be back when any future needs arise.
I been shopping Ashley Furniture for years, I shopped with a John at the Harbison location this time, everything was perfect, me being me he was very patient
Alice just helped us buy a new sofa! She was super helpful in every way. She showed us all of the different options and was so patient as we talked about all of our wants and needs! If you need furniture, go see Alice!!
Wow, Alice was a fantastic sales person.. so knowledgeable, friendly, AND Patience-plus! Thank you Alice and Ashley! Blessings!
John Paul, Angel, and Jessica were amazing at helping my family and me with furniture shopping! Moving can be a stressful time, but they were very patient and understanding of our needs. We couldn't ask for a better group of people to help!! I will definitely reach out to them for our furniture needs in the future😄
John Paul was very helpful with getting my daughters furniture ordered down to a reasonable price
John Paul was a great salesman, he spent a few hours getting me the best deal. Him and Angel. They even stayed an extra hour to finish things up. Glad I came. Went to 5 other places but they were the best by far
Great service from Suzie!
Had a great experience with John Paul. He was extremely knowledgeable and personable. Other people there were friendly as well. I didn’t feel pressured making a purchase. I’ll probably use them again.
Great experience. Great buys.
Chad was very helpful and nice!!!
Jon Paul was very knowledgeable, helpful and friendly. He helped us to find the item we were looking for on-line, when it was not available in-store
John Paul good job a.ho .
Shopping for furniture with my family is usually about as enjoyable as herding cats. My neighbor is one of those "cat ladies" so I have prior experience. John Paul at Ashley furniture somehow turned our chaotic quest into an enjoyable adventure. We visited the store so many times the staff should have started charging us rent. I do need to give some credit as John Paul greeted us with a smile every single time, like we were old friends meeting for croissants rather than indecisive customers returning for the tenth time to look at the same couple couches. Important to add we visited 7 other furniture stores but the top notch customer service from staff and selection options kept us returning. John Paul’s patience deserves a medal—or maybe sainthood. He listened to our ever-changing preferences with the calm of a meditation guru. No matter how absurd our requests, he had an answer and a piece of furniture to match. The best part..the staff’s sense of humor. Turned our furniture hunt into a comedy routine. Another salesmen clapped on our way out after final purchase. Unsure if it was from amazement my wife finally made a decision or because we made room for other customers. It’s not helpful when we sit on furniture at the store like we are in our own living room. By the time we finally made our purchase, we were almost sad to leave. John Paul made what should have been a stressful ordeal into one of the most entertaining shopping experiences of our time. If you’re in the market for furniture and a good laugh, do yourself a favor and go see John Paul at Ashley furniture store. Just be prepared to work with such a caring human who really does take the time to hear your wants and find a solution. Next time I'll save the trouble and this will be my first and last stop for furniture shopping.
From the time we walked into the store we were greeted by Debbie Very sweet and helpful throughout. We then was approached by Mr. Troy the manager. Troy was a great guy, very friendly and helpful. We received one of the best deals they could offer. Thank you
John Paul did a good job, Great customer service
Susie did a great job helping us find the perfect sectional. She was very knowledgeable about the products.
If indecision were an Olympic sport, my family would be gold medalists. We visited the store so many times that John Paul and the rest of the Ashley team probably thought we were planning to move in. Despite our countless visits, John Paul and store manager Troy treated us like VIPs every single time. They’ll treat you with the utmost patience, share a laugh or two, and help you find the perfect couch—even if it takes a dozen visits. Thanks, John Paul and Troy, for turning our epic search into a hilarious and enjoyable experience!
John Paul was exceptional. He was patient with my wife whom kept changing her mind. John Paul also recommended the perfect dining room table to enhance our dining area. We have been to many furniture stores but John Paul's customer service is why we decided to come back to Ashley. He is not a pushy sales person and is respectful of our time. Will definitely be back.
Chris was exceptional. The whole process was so easy and everyone was so nice. Found a couch we wanted instantly!
I had a great experience with Chad. He was very informative, very helpful and he had patience with me because I was very indecisive. He helped me get the best deal within my price range and I appreciate his help. If u shop here, ask for Chad!
Susie and Troy exemplified outstanding customer services. Susie listened to our wants and only showed furniture that met our needs. Troy came over to assist and made our experience exceptional. Ask for Susie when you visit!
Brandon and Troy were very helpful and got me the product I wanted.
Chad was great worked with me and my brother and got us the set we needed!
Great pricing and experience, Chad helped me find exactly what I wanted for a great price. Will definitely be shopping again
Brandon M. was outstanding! He greeted me promptly upon entering and was incredibly patient as I sorted out my financial situation. His friendliness made the experience enjoyable, and I highly recommend him to anyone visiting this Ashley Furniture location. 10/10!!!
Brandon N was my sales person, let me tell you, if you EVER need something from Ashley's, request Brandon N. Not only does he not pressure you to buy something , he was quite a cool guy. I actually had quite a good experience just with talking with the guy while he patiently waited like 2 hours for me to find something for my new home. Thanks Brandon and ashely furniture for the awesome 4th of July sales. Found some nice pieces to add to my home and I will be back!
The shopping experience I had at Ashley was top of the line. John Paul was exceptional! He helped me find exactly what I needed.
John Paul did an outstanding job helping me find the furniture that I needed. Service was world class! 10 out of 10!
I had a great experience choosing a mattress- the young man who helped me was Mr. Valenzuela. He was able to answer my questions and gave me really good advice- I am so happy with my new bed.
I stopped by Ashley to furnish my new home and John Paul guided me toward a few options that really fit my needs. I was impressed with the selection but more than that, how much the Ashley staff was able to guide me towards what really fit my needs. I have more of my house to furnish and I will certainly be back because of the service I received - which sure is harder and harder to find these days!
This location is fantastic!! Was helped by John Paul he was friendly, knowledgeable, hilariously funny, and best of all was able to get my wife and I everything we needed at an amazing price!
I never leave reviews but John Paul provided such amazing service I felt I had to give him the recognition he deserves for how well he did! Absolutely made my experience there amazing! Will be returning there and recommending to friends and family as well.
JP was nice and patient. Showed me my different options. I was moving into a unfurnished apartment. He was the best!
Great customer service from Chad and the Regional Manager. They were patient and thoroughly answered all of my questions.
John Paul He’s very good Help me
I’ve bought a lot of furniture from Ashley, and returned to get a new couch and bedroom furniture. John Paul was very professional and helpful throughout the process. I highly recommend this location and will return for my next furniture purchase.
I had a fantastic experience at Ashley Furniture in Harbison thanks to John Paul and Troy. They were incredibly helpful, knowledgeable, and attentive. Their excellent customer service made the entire shopping process smooth and enjoyable. Highly recommend!
John Paul was great salesman. Friendly and knowledgeable.
John Paul provided great service while helping us choose a sectional. He was very professional and helpful in explaining financing. We will definitely ask for his assistance again. Thank you John, and God bless!
Lance and Troy were great at getting our order taken care of.
We had an awesome experience working with Troy. He was very helpful and informative. We will definitely be back at this store for our next round of furniture buying.
Troy was absolutely amazing! Troy was personable, funny and made you feel very welcomed No pressure to buy anything. I will definitely be shopping at the location again. Thanks so much Troy for making the process stress free.
My wife and I had a very relaxed and successful search for some new furniture. Ashley had a great selection and our sales associate (Lance) was very friendly, helpful and knowledgeable. We were not looking forward to a long search and our experience with Ashley was a really positive one. It was our first time visiting their store but it won’t be the last
John Paul provided excellent customer service!
Deb McCafferty was awesome! Deb helped me an my elderly parents with our purchase of a bunkie board and Purple mattress. She was so very patient and kind as my mom tested several mattress. She gave us water on a hot day and insured that we ordered the correct mattress size. Deb is an incredible sales person!!!
Jon Paul, Brandon, and Troy were very helpful! They were all friendly and we felt very appreciated and welcomed.
A+++ Customer Service
Troy and Lance were both amazing. I was greeted at the door with smiles and hand shakes. I told him what I needed and I had a del on the table an hour later!!! Great furniture. Great deal!!! More importantly great people!!!
John Paul is a great salesperson. Very caring and understanding. He knows the products and has an eye for detail. I enjoyed the conversation. Will definitely come back.
Alice is the Best!!!
Ed was very helpful and patient. The furniture seems to be good quality. I look forward to its arrival.
John Paul and Brandon were so helpful! They gave us space and helped us with finding the perfect couch for our home.
Brandon and John Paul were great! Thank you!
Very welcoming & friendly service! Susie was extremely positive and knowledgeable and patient with us! Thank you so much for helping us get all the perfect pieces!
Ww needed a sleep sofa quickly and we needed to buyer without going to the store. Brandon took care of it all.
John Paul helped us find what we were looking for and Angel was also very helpful and resolved our queries.
Awesome service! Great Guys helped us out.
Deb was so helpful and we found a great couch!
Brandon is simply the best
Brandon M. Was extremely helpful and knowledgeable. He was efficient in giving us the best package to fit our needs and budget
John Paul was great to deal with. Very accommodating.
Alice was great to deal with. She took the time to walk us through everything. There was no pressure and very relaxed atmosphere. I have since gone back to buy more from her. Highly recommend.
Mrs. Q dog great customer service and excellent experience.
Great service. Thank you John Paul!
John Paul was THE BEST salesman ever! Definitely will be back. Made it enjoyable all the way through.
John Paul was fantastic with helping my friend furnish her new home. My wife and I will be back to get pieces for our home as well. He is very customer focused and not just worried about the sale. Angel’s help was appreciated as well.
John Paul had great service helping my friend find furniture for her house. He took time to learn our names and explain the different avenues of furniture they had. He was wonderful and Ashley Furniture should be happy to have him.
We had a wonderful time at Ashley! Alice found us an amazing deal!
We walked in late on a Saturday and John Paul and Lance were wonderful. First Class experience! Thanks again.
Lance was fantastic super friendly and down to earth helped us find the dinning room table and chairs and even helped us pick out a good protection plan he was 10 out of 10 best service made things super easy for us !
Large selection and John Paul was very kind and helpful getting me my new couch and loveseat.
What a fantastic experience! Deb McCafferty at the Columbia SC Harbison store was a huge help in all stages of furnishing my new home! She’s extremely knowledgeable and has a keen sense of understanding the needs and wants of her customer. Deb guided me through the process with professionalism, warmth and a great sense of humor that made it positive and fun. Everyone at this location was so kind and welcoming to me and my teenaged son that we both noticed and appreciated. Highly recommend! Be sure to ask for Deb!
Was not sure exactly what furniture we wanted for our den. Brandon was very helpful ,patient and helped us find just the right reclining sofa and chair for our newly remodeled great room.
I recently purchased a sofa and dining set from Ashley furniture store, and I couldn't be happier with the experience. From start to finish, the customer service was outstanding. John Paul was an amazing rep and I truly recommend his services to future customer. The quality of the furniture exceeded my expectations, and the pricing was competitive. The delivery process was seamless, with the delivery team arriving on time and handling everything with care. They even helped set up the furniture in my home, ensuring everything was perfect before they left.
John Paul was great! He took his time to make sure we got exactly what we wanted for a reasonable price and finance plan.
My experience in Ashley furniture was very pleasant one. Suzie assisted my husband and I with the purchase of our new couch. She was very friendly and welcomed our puppy to be apart of our buying process. She made sure that we were confident in our purchase and everything went smoothly.
I have been relocated multiple times over the years and shame on me but I kept buying furniture from Ashley's. Service in store has always been good but never, and I mean not one time, have I EVER received my stuff in time or when promised. Most recently, and still waiting on it, we ordered a bed frame. Promised one date in the store, called to follow up and another date was given. Then received a call saying it's coming sooner and now today receive another call saying "not sure when it's coming but hopefully soon." Get it together Ashley Furniture!!!!
Deb did a wonderful job taking care of our shopping needs
Deb was very helpful
Jess was so helpful with all questions and very informative
Jessica was wonderful. Great experience.
Troy was amazing, took us right to the furniture we requested and made the purchase process so quick and easy!!
Alice was amazing and very nice! She was very helpful!!
Ed was very helpful in getting us just what we needed, very friendly and knowledgeable!
We came in and led with information that basically made it so that this location wouldn’t get a sale from us, yet Susie still took time to show us around so that we could get some ideas moving forward. Very friendly and helpful!
Deb did a fantastic job helping us get our kitchen table! Ashley is by far the best furniture store and we will definitely be back for future purchases!
Brandon N. helped us find the perfect mattress. He was patient, personable and honest with us about all the different options. He was awesome and we highly recommend asking for him!
Deb was very helpful in helping us pick out furniture. She answered all questions and helped us come up with ideas for our space. Come see Deb!
Deb is the best !!!!! We buy all our furniture from her ! Make sure you ask for Deb 👍🏻
Brandon M, was a phenomenal helper and helped me purchased everything I wanted. Thank you Brandon M !!
Shopping at Ashley was a pleasant experience. Thanks to Brandon N for his assistance.
There was a lot of problems with our furniture. Jess took care of us and gave us the best customer service anyone can ask for. Thank you so much Jess.
I had a great experience at ashley’s. Everyone there was very helpful especially Jessica she helped me out with everything i needed. Thank You for your kind service.
Had a wonderful experience, nice n friendly staff
Brandon M is AMAZING!
Alice is always so helpful. Anytime we buy from Ashley’s we make sure we ask for her.
It was such an amazing experience!!!!
Love this Ashley’s
Great experience today with Alice today! We got the perfect table and saved some money.
Ed was our salesman and was excellent and incredibly polite. He was knowledgeable and flexible with our wants and needs. He broke down the process and was fair on negotiation. We enjoyed the purchase process with Ed. Would recommend him to another person.
Great experience.
Deb was very helpful in explaining the various types of mattress and the various price points. We were able to check out several and decided on one we really like. She was great to work with. Everyone in the store was friendly.
Lance was great!
Brandon N. Was very helpful!
Great experience. No pressure and the people were helpful and friendly.
Chad was very helpful! And very kind!! I would most definitely come back to Ashley ! Thank you Chad
Alice was awesome! She is a no pressure sales lady!!!!
I recently had the pleasure of working with Brandon N at Ashley Homestore, and I must say, it was a fantastic experience from start to finish. Brandon's professionalism, knowledge, and genuine enthusiasm for helping customers made all the difference in my furniture shopping journey. From the moment I walked into the store, Brandon greeted me with a warm smile and made me feel right at home. He took the time to listen to my needs and preferences, asking insightful questions to understand exactly what I was looking for. His expertise in furniture and design was evident as he guided me through the showroom, pointing out various options that would suit my style and budget. What impressed me the most about Brandon N was his attention to detail. He carefully explained the features and benefits of each piece of furniture, ensuring that I had all the information I needed to make an informed decision. He even went above and beyond by providing helpful tips on how to care for and maintain the furniture I ultimately chose. Throughout the entire process, Brandon N was patient, friendly, and never pushy. He respected my budget and never tried to upsell me on anything I didn't need. His honest and transparent approach made me feel confident in my purchase, knowing that I was getting the best value for my money. Not only did Brandon N assist me in selecting the perfect furniture pieces, but he also helped coordinate the delivery and setup. He ensured that everything arrived on time and in impeccable condition. The delivery team he recommended was professional and efficient, making the entire experience seamless. I cannot speak highly enough of Brandon N at Ashley Homestore. His exceptional customer service, knowledge, and dedication to his craft truly set him apart. If you're in need of furniture and want a stress-free, enjoyable shopping experience, I highly recommend working with Brandon. You won't be disappointed! Overall, my experience with Brandon N at Ashley Homestore was outstanding. His professionalism, expertise, and exceptional customer service made the entire furniture shopping process a breeze. I am extremely satisfied with my purchase and will definitely be returning to Ashley Homestore for all my future furniture needs.
Ed straighter was so very helpful and helped us pick the best options to fit our budget and was very patient with us. Troy was also very helpful and gave us recommendations on a couch which we loved and decided to buy. Will definitely be back In the future.
I recently visited Ashley Home Furniture and had the pleasure of being assisted by Brandon N, His customer service was exceptional; he was not only friendly but also incredibly knowledgeable about the store's offerings. He took the time to understand my needs and preferences, which made the process of selecting the right furniture both enjoyable and efficient. I highly recommend seeking out Brandon N for anyone shopping here. His professionalism and dedication to customer satisfaction truly enhance the shopping experience.
Chad was very helpful on our purchase of our new couch!
Good day everyone my name is Anthony me and my wife Ms Janice came to this beautiful well kept location and received nothing but the best customer service from Mr Brandon Mr Troy and Ms Jessica they are definitely what we need we so very thankful for their wonderful services you all have shown and given. ❤️
Mrs.Alice Barnes Excellent Customer Service !!!!!! I will definitely be coming back for future purchases with Mrs.Alice Barnes
Chad helped me find the perfect couch for our place!
brandon m helped me get my new couch and dining table with no issues so easy to work with
Lance is the go to guy. He helped me figure out what i needed as i wasnt certain in the beginning. Walked me through the whole process and more than anything, he made the experience fun! Highly recommend Lance.
BEST BUYING EXPERIENCE I’VE EVER HAD! Lance had the kindest attitude and the kindest eyes. He helped accomodate my every need by providing the best service and followed up with me from point A-Z. Definitely would recommend! He is my new furnishing connection.
Deb was very helpful and patient with us buying our furniture. Highly recommend her!
Salesman Mr. Cline was very knowledgeable with Starbot collection sectional info. Power lift recliner that I wanted did not have information on maximum weight capacity.
Chad was great and knowledgeable.
Alice was great! She understood what I was looking for, wasn't pushy, and helped me get what I wanted.
Alice at Ashley was amazing and very helpful! We found the perfect furniture for what we needed!
Purchased a sofa, oversized chair and recliner and had Deb as our salesperson. Very happy with our transaction!
Deb McCafferty made our furniture buying experience effortless. Then, the nightmare began. The first delivery team showed up without the proper parts to install our furniture. They just left without putting everything else together. They had to mail us the screws and bolts before someone could come back to put everything together. Then we find out the one bedroom set would still be another month before it could be delivered. We told them to cancel it. We are still waiting. Their customer service is non-existent. IF YOU'RE SMART, DO NOT BUY ANYTHING FROM ASHLEY FURNITURE.
Lance helped me and my wife pick out furniture for our new house. He was incredibly helpful and friendly answered all our questions and took time to explain the products and service plans. He also recommended several restaurants to us as we are new to the area.
The service Alice provided was more than amazing. Genuine salesmanship with zero pressure. Thanks!
I had a great experience with Deb. She had a challenge with me being hard of hearing. She helped me select what I needed and was able to get a delivery date on the week I needed. She was very professional and pleasant. Thanks Deb!
Brandon N was wonderful to work with.
Great experience shopping at the store. No high pressure sales and our Home Furnishings Professional was great! Thank you for your assistance Alice!
Brandon N was amazing!
Great customer service very friendly staff
Tory and Ed where amazing! Helped us get the perfect mattress !
Alice Barnes is awesome! Easy to work with and great customer service! Alice was referred to me by a friend!
Troy and lance were great! Ask for them if you need anything.
Alice was such an amazing person to be with during this process of finding a new bedroom set. She was very informative and willing to walk us through every single step. She went above an beyond to help us today. We ended up going home with our dream bedroom set with her (Alice) help ❤️
Ask for Chad.
Alice was fabulous! She asked what I was looking for and showed me my options. She was able to price match their website.
A huge thank you to Deb at the Harbison location in Columbia, South Carolina! I wasn’t sure what type of bed frame I needed for my new mattress that I purchased from Ashley. She explained what would be perfect for me, verified it was in stock, and I went the next day to purchase it!
Had a great time shopping with Deb Great delivery. On time. Comin to se Deb Mccafferty at Ashley
Ed was great. He helped me find a sofa to meet my needs when the one I wanted wasn’t available. And he ordered my breakfast nook set online and matched the price that I saw online.
Susie was so amazing and helped us tremendously. We will be back
Susie is amazing and she is very helpful!
Susie helped us out with our purchase great customer service from entrance to exit super satisfied with the entire experience go check her out and furnish your home in style and great spirits
Susie was great! She was very knowledgeable and helpful. Great quality furniture here and happy I purchased with Ashley Furniture!
Chad rules!
Deb Mcafferty was amazing, great experience
The service was exceptional. Their customer service was outstanding.
Had a great experience with Chad!! He helped us pick the perfect mattress. He was really patient with us, helping to answer all our questions. He was easy to talk to and really kind. He made the shopping experience so easy!!
Brandon M.helped us with our twin over full bed and he did an excellent job. Thank you Brandon, our grandsons love it.
Brandon M. is great!
Brandon M. was of great assistance! Definitely recommend him!
Brandon M is great!
Chad was very helpful. Please ask for him!
Deb was the best. Super sweet and super professional. Made my buying process so easy and relaxing .
Great experience. Ask for Chad. He was amazingly helpful.
I love this store! I had such a great experience there, I was just out browsing and didn’t really expect to buy anything. I was waited on by this woman Susie, it really stuck for me since my best friend’s name is Susie. Anyway I think her last name is Sorrell. Great woman, super helpful and she taught me a lot about mattresses and bedding in general. I started thinking that my bed was getting fairly old 10+ years and like Susie told me, a good bed is one of life’s little pleasures. Boy was she right!! The new mattress, pillows and cover are so nice!! The quality is excellent, I really want to thank her!!
Brandon M. was awesome help. He helped us find just what we were looking for and got the price down to our budget. Definitely will be going back. Thanks Brandon.
I had gone to RTG first liking for a recliner and thought I would check out a second store to compare prices and selection. Shortly after arriving at Ashley, I was greeted by Susie Sorrel and she proceeded to show me around. It was a great experience, I usually want to browse independently and the all for help once I have made a decision, but she was very helpful without trying to control my visit. Susie showed e some very nice pairings of recliners other accessories. In the end I bought several items and it was a great experience. I’m very pleased with the choices and it was a real pleasure to work with Susie. I would definitely sell her out next time.
Chad was awesome
Brandon is amazing thanks so much for great delivery
Brandon M was super helpful. He wasn’t pressuring us to make any decision at all other than the decision that benefited us the most. Thank you Brandon!
Brandon M was very professional and patient throughout the whole process! Made for a great buying experience!
The process of buying furniture can be full of tough decisions with many styles, fabrics, colors, and of course the quality. I recommend you to ask for Chad Truett at the Harbison location at Ashley Furniture because he has the patience, the knowledge, he is honest/trustworthy, and truly amazing to your needs! You will never regret using him!
Chad was very helpful with helping us find the bed and adjustable base that was perfect for our family and also very patient with us trying all different beds.
Chad was extremely helpful and did a great job. I would recommend him and Ashley.
Chad was great to work with on buying our new sofa. He was friendly, knowledgeable and we got a quality product for a good price.
From the day in walked in Susie S. helped me, over a 6 week time span, become super comfortable with my couch decision . And that's the main reason I bought from there vs. Any competitors. And not to mention, it's a great couch! 2 thumbs and feet kicked wayyyy up!!!
Suzie was great
Need furniture? See Chad! Great customer service!
Brandon M rocks!
Susie was super helpful and sweet!
Alice B was very helpful and knowledgeable which made the shopping experience easier.
Alice Barnes was a total joy to work with!! Great suggestions for every piece of furniture I chose!!
beautiful furniture and great customer service!
Brandon is the best!!
Deb was very knowledgeable. Great service
Ed and Troy really helped a lot!!
Deb was extremely helpful (and patient), as we picked out our furniture. She kept in touch throughout the week to help as needed and helped us find the perfect bedroom set and dining table setup. If you to, be sure to ask for Deb!
Alice was amazing and found us the deal of the century!
Good prices. Great staff! Thanks, Ed!
Chad helped us today and was amazing. He was very pleasant and had great customer service. I’m very pleased and excited for my new couch!
Alice was wonderful!
Ed, was wonderful! He was patient, informative, knowledgeable, and all around great customer care! Go in and ask for him by name! This is my first purchase from Ashley Furniture and I’m glad I had Ed to guide me through the experience!
Jessica and Alice were wonderful and so very highly sweet! Highly recommended shopping here!
Lance helped me and my husband find a sectional and dining room table, he made the experience as stress free as possible. We will definitely buy furniture from him and Ashley Furniture again!
Great experience, very helpful! We will be back. Ask for Alice
Great Experience, Very Helpful,Guided me and my family through the whole Process I love it here ask for Chad he GREAT
Chad was very helpful in assisting my husband and I with picking out furniture for our living room
Chad assisted my mother Trena and I in the midst of a frustrating situation. He and Angel went above and beyond to make sure that we were happy and well taken care of. He set aside a great deal of time to go over all of our different options and make sure we were well informed and genuinely happy with our purchase.
Lance was very professional and courteous. Showed us exactly what we wanted and delivered on his promises. I would highly recommend.
Brandon N. was the best! I couldn’t be happier with my purchase thanks to him. Had a phenomenal experience here.
Brandon was very helpful with my selection- knowledgeable and professional.
My experience at Ashley Furniture in Harbinson was fantastic! Brandon M and Troy helped me and made it super easy. Thank you both again!
Great customer service & top of the line furniture
Deb was amazing. She helped us find a couch that fit our budget. She was so knowledgeable and guided us every step of the way. I would highly recommend having her help you, when you visit the store.
Susie hooked me up! Great service!
BEWARE!! DO NOT BUY ANYTHING FROM THIS FRAUDULENT STORE!! YOU CAN BUY THE SAME EXACT ITEMS ONLINE FOR WAY LESS MONEY, PLUS ONLINE OFFERS FREE SHOPPING WHEREAS THE STORE WILL CHARGE YOU AT LEAST $100!! THIS PLACE IS A COMPLETE SCAM AND THEY WILL NOT TAKE REFUNDS!! THIS STORE NEEDS TO CLOSE!! EDIT: Funny how the owner responds to this review like they care, but when I call to return the merchandise I got ripped off on, they tell me since I signed the paperwork they can’t do anything. SCAM!!!
Deb was absolutely amazing! Best furniture buying experience I’ve had. She was patient and so helpful in making sure we got what we wanted and at a price that didn’t break the bank!
My husband and I recently went to the Ashley Store on Harbison in Columbia, SC and BRANDON did a great job assisting us with our purchase. He actually told me not to leave a review, but he and his best friend were hilarious and easy to work with. I would highly recommend these two gentlemen for future purchase experiences. They also recommended a service to help move our old sofa. Maybe they should even get raises! Thanks again guys! Mary Ellen and Clarke Thompson
Best salesperson and experience! Made my choices so much easier!!
We prices most furniture stores in the Harbison area and Ashley had the best selection and competitive prices. Our sales rep did a great job answering our questions and was not overbearing. I highly recommend comparing Ashley to others if you are shopping for new furniture.
I stopped by Ashley looking to start a journey of furnishing my new home. Ed was quick to greet me, assess my needs and wants, and then guide me toward a number of options that fit my needs. I was quite impressed with the wide selection, friendly service, and knowledge that the team at Ashley was able to provide me. I found a living room set that checked all of my boxes and I was able to obtain it at a very fair price. I am super excited and can't wait for my new couches to arrive this week. Thanks again to the whole Ashley team for making my purchasing experience a great one and especially Ed. I'll certainly be back to purchase again very soon, I have lots of house left to furnish still. I highly recommend you give the team at Ashely a shot if you're in the market for high quality furniture, you will not be disappointed.
Great service and great quality products! Susie our sales rep was knowledgeable and helpful. Troy the sales manager was a joy to work with. They were welcoming of my service dog #Sheldontheshortshepard.
Susie was super helpful. Made it easy to buy from. Problem later came when the dresser came damaged and it took over two months to get it fixed. Be aware that the local Ashley store has zero control over the service group. It was a very poor experience
Chad was very helpful in my purchase of a dining table! Knowledgeable and professional.
Ed Straiter went above and beyond to make sure I found the right bed for me. I have special needs due to past operations on neck and back. He took his time and offered helpful suggestions.
The salesman Chad was wonderful easy going he makes my decision very easy am very happy with my items
Our saleswoman was Alice & I must say she was the most pleasant, knowledgeable salesperson we have ever dealt with. Since we are older, we have not bought furniture for quite sometime. Alice made this shopping g experience the best. Alice is so patient & loved doing business with her. We truly rate Alice 5 stars. If we could give 20 stars, we would.
Troy is awesome to work with!
Jessica was an absolute delight and Suzy was instrumental in our purchase.
Edward was lovely in helping us find a couch
We bought all our furniture from Ms Alice and it was a great experience.
Susie was great
Brandon N. had amazing customer service! He was super patient and understanding with us. He made the process super simple and easy. I would definitely recommend, 10/10.
Brandon N was a pleasure!!
Chad was so helpful, greeted us at the door right away and took care of us. Very nice guy, great job experience
Thanks Chad for helping me and my mom with our black chest drawer and fast delivery appreciate the service
Lance did an amazing job showing me this cool bed and some couches!
If you go to Ashley's in Harbison, you must see Deb. She is great with details, very attentive, and follows up well. You will not be disappointed!
Lance was the best! Got us our first bed set for our brand new home. As first time home owners, he really helped us out!
Had a great experience buying a furniture set for our first home. Lance was more than helpful!
Susie Sorrell did an amazing job and was very professional and informative, I had a great experience at Ashley Furniture Home Store
I have shopped at Ashley’s furniture several times and have always had a good experience!
Sales lady showed us exactly what we were looking for. No pressure sales just great expert advice.
Great service from Chad!
We loved Alice! I feel like I’ve made a friend for life. Alice was so knowledgeable about all of the different furniture pieces, we looked at. I’m so grateful for Alice, and will continue to buy from her in the future. Thanks, Alice!
Chad was very patient and kind.. definitely will back soon😊
Deb is wonderful. She is fantastic to work with and is very helpful. We will be back to purchase from her again.
Chad was great in helping us with our purchase. Really appreciated his help.
Brandon M. at Harbison was really great with my mom! Got a new dining room set for her new house! Go there and see Brandon M.!! Very nice guy!
Lance took great care of us. If you need anything come see him
Chad was very helpful, knowledgeable, and patient throughout the entire process.
Deborah McCafferry was AMAZING. She was patient and helpful with everything we needed. 10/10 would definitely recommend to anyone in the area!
Alice was very helpful today with all our questions, financing options and purchase. We came here after a poor experience at the Sandhills location. She took time to explain and make sure we understood all of our options. She was professional and easy to work with. Excellent experience today! The McVickers
I had a wonderful experience and Alice Barnes made everything so easy and pleasant.
I had a Wonderful experience with Alice and would recommend her to anyone looking for furniture or bedding. Overall GREAT EXPERIENCE 😊😊😊
I ordered a sectional online and the order was canceled and the money refunded the next day with no explanation. I went in to the ashley homestore and they were able to figure out what happened and get it reordered immediately. Great customer service. I will deal with them for future purchases.
Extremely helpful and courteous. Will continue to use this location for future furniture purchases.
Troy and Susie are the absolute BEST!!! Their service was very friendly and helpful!!! 10/10 recommendation!! Thank you Susie as Troy!
Sales was good and very helpful. Let’s see once the furniture gets here 🤣
Chad was AMAZING and helped me find the recliner that I needed after I had back surgery. He was professional, not pushy, and listened to my needs closely. If you need anything furniture wise be sure to ask for Chad!
We bought a couch, chair, and table set. We were given time to look around and then we were thoroughly helped with financing options. So excited for our new furniture. Thanks, Alice Barnes!
Brandon was extremely helpful today at the Ashley. Columbiana store. He showed us several options that would work in our space. He even helped us decide on an accent piece behind our loveseat to make our home more welcoming. Thanks Brandon! You deserve a raise!
Chad was super helpful when purchasing my bed frame and we will definitely be back!
A very pleasant experience! Salesperson went over and beyond what we expected to help us. Definitely recommend Ashley Furniture.
Had such a wonderful experience today purchasing outdoor furniture from, John. Been to many furniture stores through the Columbia area and this Ashley furniture store was the best. Had the best product, best staff and best prices. Will be coming back again to purchase items from John.
A very delightful experience my husband and I had with the salesman Lance. He is very knowledgeable about the furniture. Lance not only sold us on furniture we experienced the Temperpedic products. The Ashley representatives/salesperson were very welcoming and friendly. I recommend everyone should have the Ashey experience.
Great place to get furniture from. Excellent customer service and they give out great deals. I especially want to thank Troy the General Manager and Brandon Nichols!!! Also the female manager whom assisted me on yesterday in the harbison location! Thank you so much and I will be shopping there again!
Best experience at a furniture store EVER! The simple fact that Brandon greeted me as soon as I walked in, asked me if I knew what I was looking for or if I needed assistance. Once I told him I knew what I was looking for but wanted to look around a bit. Not once did he bug me! He simply sat back and waited until I made a complete round of the store and then approached me. I have left stores before in the middle of looking around because someone was constantly bugging me every time I turned around! Thank you Brandon for the great experience and how smoothly you made the whole process!
Took all the time I needed 😌
Great help from Deb! She was very informative and engaging. Can’t wait to receive our sofa set!
I had a great experience at the store on Harbison Blvd in Columbia, SC. Alice Barnes couldn't have been more helpful with the whole process. She answered all of my questions and helped me find the new furniture that was just right for my home. I look forward to enjoying all of it when it arrives, and I have no doubt that "Employee of the Year" nominee is making that happen. Would absolutely recommend.
Very friendly sales people but still waiting to see the type of customer service given on our sectional. Called for customer w to send out a tech as this sectional already looks old and is not, it is 7 months old and the cushions are sunken in and the pillows will not hold shape. Expensive piece for this to happen. We arrived home one day after calling for a tech and replacement cushions were covering the porch with no call or warning and is not the complete problem so we call again and are told they need to send the other items that might be the problem.Doesn’t it make more sense to send a tech first? We are now waiting for them to get a tech out while in the meantime we are stuck storing all these things in a small apartment. I think they need to take this back and we get a better quality item so we shall see.
Bas experience
Looking for furniture. Stopped by Ashley on Harbison Blvd. I was greeted by Chad Truett. Very personable , knowledgeable . I was able to find exactly what we needed for our home . Very satisfied with every aspect of working with Chad
My recent experience at Ashley Furniture was nothing short of fantastic. Brandon M was eager to assist me in finding the perfect pieces for my home. The showroom was well-organized, making it easy to browse through the wide selection of furniture options. He was patient and helpful, answering all my questions and providing valuable insights into the various products. What stood out to me the most was his commitment to customer satisfaction. He went above and beyond to make sure that I was happy with my experience!
Brandon M. Helped me pick out the Maggie collection set of couches for my new living room. He even went in depth with explaining the warranty information and making sure I understood exactly how to use the warranty I was purchasing. Brandon treated me right and gave me a super fair price and got me in and out to fit my busy schedule! Definitely will be doing more business with him!!
My salesman Jon was great and so was his manager Troy. Both were very helpful in helping to find the right couch for me and my family. Overall, great experience. Will come back in the near future.
I Came into Ashley looking for a bed. Brandon M. Helped me find the best of my dreams. He put me on a TempurPedic Soft LuxeAdapt with the top of the line base. I love this bed and he gave me a fair price and helped me through the whole process. He even explained the science behind why the bed would be a great choice for my back problems. Go see Brandon M! He’s the easiest one in there to talk with.
Best furniture store I have ever been to. So polite and friendly.
Jon was very helpful.
Everyone at this store is friendly and professional. This facility itself is very clean and relaxing with no rush or push to get your money. The sales personnel were polite and very accommodating, answering all our questions and requests. It took us a couple of visits to finally determine which couch and loveseat set we wanted but they understood and worked with us and came through with an amazing price. We appreciated everything that Deb and Brandon did for us.
Brandon N was awesome. Answered all our questions and explained everything to help us with our decision. When we need any furniture in the future we know where to go and who to see.
We were with Alice and she was amazing. She was so patient!
Brandon N. My husband and I experienced great customer service and patient from Brandon N. He really was patient and answered all our questions in a timely manner. The company is very outstanding and great quality merchandise.
Our experience was awesome! He was very professional. He had lot of patience. He made things very easy for us!
I was greeted by Deb McCafferty at Ashley Home Store and she showed me the type of mattress that would best fit our needs. She was very thorough in her explanation of the mattress and answered every question I asked. We look forward to using the Sterns and Foster mattress for many years. Thank you Deb and Ashley Home Store .
Alice was a joy to work with. She was friendly, informative, and an all round customer service expert. Her insight helped me make the best choice for my budget and style. Thanks, Alice. You ROCK!
The sales lady Alice was very friendly and helpful, she didn’t pressure me into buying it was a seem less experience..
My experience was great. Brandon explained everything to me about the item I purchased. I will return to purchase more items in the future. Thank you !
Deb was great helping us with our order!
Susie was very helpful, welcoming and made my purchase experience go smooth!!
Brandon M greeted my husband and I instantly and guided us towards making a solid decision on dining room set. Beautiful addition to our home and all around smooth experience.
Ashley Furniture has a great selection and makes it easy to purchase. We worked with Brandon M. and he was very knowledgeable and guided us to find the perfect chairs we were shopping for. Their price was very fair and so far the experience was great. Be sure to ask for Brandon M
brandon m customer service was outstanding, would highly recommend to friends and family
Brandon M. did amazing. Be sure to ask for him.
John was very super helpful! I definitely recommend coming to this store and asking for John!
John was amazing! I left super excited for my new couch!
Alice was fantastic to work with.
Alice was very helpful and patient!
Brandon M. did an AMAZING job . i went through reviews & decided to ask for him & he did not let us down! he was extremely helpful . be sure to ask for Brandon M.
We were able to come in to Ashley furniture and find exactly what we were looking for. We were taken to a few different options for a 6 piece dining table set. Susie was the associate who show us the options. She was knowledgeable and helpful. Once we selected our table. Troy (supervisor) informed us about the diamond care program and how important adding protection on our furniture. Troy helped us to get a deal on our furniture with the diamond care package. The team at Ashley furniture did a great job. We will be back for more furnishings for
Pleasant experience with Brandon M.
Our sales lady Alice was great from start to finish.
Went to the store and received the best customer experience from Jon and Angel. Made this so easy for me.
Brandon M. was very helpful when we went in. Actually checked something after we stepped away and found an unexpected good item.
Lance is the man to get furniture from! Super easy buying process and was a pleasure to work with, never felt the pressure you get from other stores. A very good experience
Lance Cline made getting my new furniture quick and easy, he never made us feel pressured and we will definitely be seeing him again!
Brandon munoz is by far the most handsome and hardworking employee at this location. He is so good I contemplated giving him my first born he was so amazing
Brandon M. was phenomenal! He is very knowledgeable about everything in the store and made our furniture buying process a breeze! Will be back!
My experience was very nice very helpful and very rewarding thanks to the staff and the manager how well refer Ashley's to others
Went and looked for a new couch the other day. Brandon M was very helpful and very professional. He walked us around the store looking at our options will definitely be back for future purchases.
Ask for Brandon Munoz!
Troy is a knowledgeable and nice. Great Store. Love this Store.
Thanks Brandon M.!
Chad was great! !!!
Chad was awesome! So helpful and patient with us. Highly recommend!
Great place to get furniture go here lots of help from sales people you won’t be left standing here long. Angel and Alice were great
Alice was so incredibly kind and helpful. She and Angel worked hard to make sure we were able to find the new bedroom furniture and couch that we fell in love with. Everyone was kind, friendly, knowledgeable and professional. Go on over and ask for Alice!
Chad was fantastic to work with! Courteous, knowledgeable, and not at all pushy! Prices were great! Will definitely use them again! Highly recommend!
We were shopping on presents weekend, 2024. We stopped in Ashley furniture and walked around a little bit and then we met Brandon M. After speaking with him for a little while, we went to one other store and came back to Ashley furniture. We ended up buying a couch, loveseat, and recliner rocker. He was extremely knowledgeable and made it a pleasant experience without pressure!!
Troy the manager was absolutely amazing and very attentive to exactly what we wanted. He’s a great asset to the team!
Troy was awesome.
John was amazing. Great experience, very knowledgeable.
Alice was awesome! Thanks for working everything out for us!
Alice B was so helpful, patient, and worked with us to fit our needs to get the perfect recliner! Thanks Alice!!
Ty Chad he was extremely helpful. I appreciate it.
Thank you Deb
John was the best!!! Highly recommend!!!!
This was a very smooth process for me and my family. Thank you Chad for all the help. 30 minutes in and out. Maybe my Saturday so much easier.
Brandon M. Is so helpful and made everything super easy. He took the time to make sure we got what we needed and what we actually wanted.
Chad was Awesome 👌
Brandon M did a great job, many thanks
Deb is da’bomb. Very knowledgeable and patient
Brandon M was super welcoming, he cared about what I was looking for and the budget I wanted to stick with, he is the greats sales person I ever met.
Miss Alice was amazing, very helpful and patient with me while I'm finding my bedroom set. She a 10 put of 10
I had the pleasure of doing business with Alice during my visit to Ashley. She was attentive, knowledgeable, and super customer friendly.
Me and my wife were looking for weeks at new furniture. We finally ran into the best salesman. Brandon N @ Ashley was amazing. He helped us make a decision finally!! He was knowledgeable, had a great personality and not pushy. We will definitely use him again.
Salesman was great and very helpful. Furniture was fair quality with a fair price and delivery was fast. However, their discount program was wiped out by their ridiculous cost of $400 for a local delivery charge. Havertys Furniture charged us $200 for the same delivery, service and setup.
Alice was very knowledgeable and engaging very pleasant sales experience.
Perfect store! Great service!
Chad was awesome with details to showing us differently furniture highly recommended him.
Super awesome group.
Brandon N. Was great But Brandon M is a little smarter.
Susie was great! She helped us out immensely and we found the furniture we wanted quickly with her help!
Susie was very helpful. Took her time and there was no pressure from her. It was an all around pleasant experience.
Store was nice and sales staff was professional. Alice was our sales person and she was excellent! Can't say enough about her job performance. She took her time with us and showed us many options. Answered all of our questions and is absolutely the reason for my 5 star ranking. Buying furniture is usually like buying a used car. But not with Alice! She went way above and beyond to show us all of our options and to help us decide what we really wanted and needed. Outstanding job and we will certainly being using Ms. Alice again in the near future.
my experience as I shop no rush,no push,no hassle. just let your sale expert no when u have questions or made a decision. perfect store to shop at. thinks u pass and I didn't realize it. pretty cool.
If you need furniture go check out Ashley and ask for Brandon M!
Jon is awesome! So helpful on the phone and in-person!
Highly recommend Ashley Furniture! Brandon M. was fantastic in helping us choose our new couch. He was friendly, knowledgeable, and made the buying process a breeze. Thank you, Brandon, for your outstanding service!
Great experience at Ashley Furniture! Brandon M. was incredibly helpful in assisting us with our couch purchase. He was knowledgeable, patient, and provided excellent customer service. Highly recommend!
Troy was incredible and made me and my wife feel so comfortable whole purchasing our home furniture. Will be recommending to future families
Chad was super helpful and made out transaction seamless.
Brandon was very helpful and did a great job helping us pick out the couch we needed!
I went to go buy a bed and troy was so helpful. He show me so many options until I found the perfect one for me.
I went your store and I was not going to buy anything. Troy assisted me today. I need a bed for my guest room. Troy was very knowledgeable and I did buy the twin bed and a night stand. More people need the manners like Troy.
I've just made my 2nd purchase at Ashley Store. The 1st was a beautiful, sturdy recliner that functions perfectly and still looks new. Chad was courteous, patient, and especially helpful when I made my 2nd purchase yesterday. Can't wait for the delivery!
ALICE BARNES Was Great she was patient and was very knowledgeable..I picked out a nice bed with her help Everyone was friendly.
Thanks to Brandon M for his A -1 service
Couldn't be more pleased. The product pricing was certainly fair for the great leather furniture items the store offered. Will make this our go to store in the future for other furniture items. Lance was our contact and was knowledgeable and professional. Thank you.
Brandon N. did a great job helping us find exactly what we needed.
Angel was great. Very knowledgeable, outgoing and personable. Wonderful dealing with her. Will come back again and again. Thanks lady
A few days late but wanted to make sure I gave a shout out to my salesman from the other day: Brandon M. He took the time to explain in detail the differences in mattresses and which would help me with my back condition. Most just try to sell me: he actually cared. Thanks, sir!
Brandon M is the best! Made the process smooth and easy. Great pricing.
Brandon M was the sales person helping us with a purchase. Very knowledgeable and informative. Offered us the best price. Highly recommend!
Brandon M. was so helpful and kind! Will be back soon
Jon was amazing!!!!!
Was just price shopping. But Brandon M showed me a good deal. I'll have a new sofa in 3 days. Beyond my expectations.
Deb was great to work with, really welcoming, and found the perfect match for our home!
Alice was AWESOME! She was professional, knowledgeable, and patient with us. We will definitely return for more items. Brian and Carla Adams
Alice Barnes is the BEST!
Alice Barnes is the BEST sales person I have ever had anywhere!
Awesome experience with Brandon n. Highly recommend. Great customer service
A wonderful experience at Ashley Furniture. Chad was very professional and knowledgeable on all furniture and mattresses. He was a delight to work with.
Went in for a mattress and left with one Brandon M helped us make a decision and explained all the different mattress styles. Ask for him he’s good help.
Troy took such good care of my 83 year old mom and myself tonight. We were looking for a lift chair. He was so patient, polite, amiable and fun. He made buying the chair a pleasant experience. They even had a wheelchair for mom since she has trouble walking long distance. We highly recommend Ashley Furniture and Troy for your furniture shopping needs!
Brandon M was great help! Super excited about our new living room set and king mattress!
Lance was exceptional. He was knowledgeable and professional in assisting with a purchase of the children's bunk bed.
Brandon M. was very patient & helpful. I was very fussy on finding a recliner that did not cause issues with my legs, and still recliner the way I wanted. I'm 6' tall so many don't fit comfortably. Plus, I needed it in a loveseat w/o a center console. Manager also found additional discounts to apply.
Brandon M. Was helpful and informative and helped us purchase the couch that we wanted. Thank you guys!
Deb McCafferty did an excellent job! I was greeted the minute I walked into the Ashley Furniture store. Friendly and kind. She allowed me to walk around in peace , checking in periodically. It was a very good experience.
Stopped in to look for a counter height table and chairs. We were quickly greeted by Jon who was excellent in assisting us. We told him what we were looking for and he brought us to a few. Jon listened to our needs and helped us find the set we ended up buying. He made the whole transaction a breeze.
Brandon M. was very helpful and accommodating. He was very knowledgeable as well all on his first day. Highly recommend working with him.
Brandon and Troy were great and very helpful!!
Chad was great! Thank you!
The BEST customer service!! Chad and Troy are very knowledgeable and helpful! Great experience!
Want to give a shout out to Alice for all her help with my father and me buying a new chair lift recliner. I am so relived to have her help us as her own husband has one. A stressful situation was made easier by her assisting us. She was patient and kind to us as we viewed them and asked multiple questions along with listening to my dad tell the same story a few times. Thank you so much!!
We had a great experience working with Jon and Troy while picking out our couch for our first home. Easy to work with and super friendly. Would highly recommend! :)
Susie was very helpful and never pushy.
Amazing service! Chad is great!!!
Alice was great helping us pick out furniture for our new home!
Great service! Deb was very helpful!
Deb Mccafferty was very helpful in assisting us in our furniture purchase. Will definitely recommend her and Ashley for those looking to there next purchase.
Susan was very kind and quick to find me what I was looking for and being knowledgeable about the products!
I have never dealt with a more fraudulent company. I ordered a guest bed and was charged for this bed. On the day of delivery we were unable to get this bed into the room due to an odd layout in our home. I was told I would be issued a refund and instead I was charged for this item twice! When I reached out to customer service they said that since it's a pending charge I would have to wait 6 business days. I was also told that they are allowed to do this to "check for funds". Buyers please think twice before using this company so you do not end up in a situation like mine where you have $1562 pending against your account for a $781 item you never got.
Susan Sorrel & Angel was the best! I had a great experience with them! Thank yall much!
Absolutely wonderful!!!!
I had a wonderful experience just Walking thru and the customer service was impeccable
Lance was a delight!!!! I had a need and he was MORE than willing to help and take time to make sure all our questions were answered. Even though we are AFC rivals (I’m from New England and he’s a Ravens fan) I would absolutely recommend working with him. Thanks so much!!!!!
Had a pleasant experience shopping for a king bed frame at Ashley Furniture. Suzy was very helpful and answered all of our questions.
Had a great experience buying with Jon. I was pressed for time but he was able to help me quickly order what I came for get me on my way. Thanks Jon!
Friendly enough, i bought a recliner from Ashley Furniture a while back, a party recliner. There was a recall on the recliner. Apparently, the electric LED lights have been setting peoples houses on fire, a very serious issue. I've filled out all of the forms required, was informed i should unplug the recliner, and i would be brought a new recliner that has been updated. Fine, this is not an issue. I was told it could take as long as 2 weeks. Well, i filled out these forms back in October. It is now January. I've Called Ashley Furniture and was assured it was just an error and that a repair guy would be out to fix the recliner even though i was told i would have a replacement, i have seen nor heard from anyone at Ashley. It seems that once they have the money for the product, the fake customer service really is an act and stops there. I've got the recliner because of back issues and have to recline to ease the pain. This has caused much pain and suffering, so now, along with back pain, i have had a serious headache. Update, as of 3/4/2024 - have not resolved issue. I have texted with the store and have spoken with the store, I have spoken with customer service. 6 times I have been told that a schedule team will contact me within 1 week, 6 times I have been flat out, lied to. This was supposed to be resolved back in October of 2023. Update: as of 4/15/2024 - the issue has been finally fixed. Oddly, they mailed me the parts, had to call and set up another appointment, and apparently, they thought I would repair the chair myself. But a repair man finally came out and fixed the chair, and it took all of 15 mins. 7 months to schedule and 15 mins to fix. Take from this what you will.
Always buy furniture from Ashley and Alice Barnes is my go to girl!
Lance facilitated a pleasant recliner shopping experience. He guided me in selecting what I hope will be just the right fit to meet my needs without being pushy or annoying. Thanks Lance!
I give the store 4 stars but give our salesman John 5 stars. He was super patient and friendly and helped us load up the SUV with a floor model bed frame and side table.
Ashley is always my first stop when I am looking for a good balance of price and quality
Worked with Alice Barnes. She was so personable, friendly, and helpful. She let us browse at our own pace! Would shop here again!!
Johnathan was super helpful and does a great job! Highly recommend!
The people there are very kind and the place is very clean and they will help you with anything that you need help as long it has something to do with furniture.
All furniture seemed oversize and typical.
Alice was A1 today. She helped pick out furniture for my apartment and pieced it together perfectly. Her customer service skills are amazing. She is a pleasure to work with. You have an amazing employee.
Alice was wonderful!!! She made sure that we got the best deal possible and worked to make sure we got all we wanted and needed. Y’all come see her!
Lance assisted me with my purchase yesterday and I was able to find a lovely chair for my living room! I found what I was looking for online and Lance was able to help me locate this item in store and provide me with some amazing savings! Throughly satisfied!!
Great furniture selection, quality stuff, and the sales staff are super friendly!
I recently purchased a home and Brandon was the sales rep who assisted me! He made everything extremely smooth as we had a few bumps along the way. He was always available to me - even on days off. If you are in the market for new furniture ask for Brandon he will make sure you are taken care of!
Salesperson Deb is just great. Helpful but not overbearing. We have purchased several things over the past few years and never had a bad experience. Good quality furniture and value for your money.
I received great 5 star service from Lance. Fast, efficient, and friendly. Will come back.
Me and my Husband Carroll Went to Ashley to look for new furnitures for our new house. We were very lucky to have Deb Mccafferty to be our sales person. We had been to Ashley a few time until we made final decision on what to get. Deb spend a lot time to help us to decide on what we need and we like. She is very patient and professional and super helpful. We were so happy about what we bought from Ashley. We will certainly use her in the future.
Chad was amazing with us i recommended 💯 ,when you go to the store ask for him.
(Translated by Google) Chad very good treatment 💯 (Original) Chad muy buen trato 💯
Best seller in town Chad
Chad was extremely helpful and knowledgeable, I had such a great shopping experience because of him. I've been recommending him to all my friends in need of furniture since I've made my purchase.
Chad at the Harbison store was exceptional. He was very patient, informative, and very knowledgeable of my purchases. Everything was explained in detail, from beginning to end. I would highly recommend him.
Jon was the best! He made purchasing our new living room set super quick and easy. I would highly recommend asking for Jon the next time you're in Ashley Furniture.
This store had a huge variety of options. Brandon was a great help providing us answers to all the questions we had. We recommend anyone going to Ashley furniture to ask for him!
Susie was very knowledgeable and easy to work with.
Amazing customer support and great products
Lance, Brandon & Troy worked with me for hours yesterday. Excellent team at this location.
Lance is great!
Lance & Brandon are so professional, friendly, & fun. Only ask for them!
Chad was very helpful. Ask for Chad!
Brandon-he was extremely helpful and gave us good advice!!
Had the most ridiculous experience with Brandon here yesterday. They didn't have the item available to order that I wanted, which is not a big deal, supply chain issues are a thing, and I'm a reasonable human. Instead of trying to help us find a similar item, in a very bullying joking manner he accused me of finding the one thing in the store that wasn't available. He was also visibly grumpy we didn't buy anything, but requested we leave him a 5 star review for what I'm assuming is some internal employee competition. Not sure what I'm supposed to be reviewing, his high school jock attitude and bad jokes? We didnt purchase anything. We have had good service at this store previously but will no longer be coming here. 2 stars because of how entertaining we found this interaction.
Live my living room set - Thank you soooo much Chad!!
Brandon was very though. He spent a good amount of time with us. He worked diligently to make sure we stayed with in our budget.
Chad was great
Lance was extremely helpful and easy to work with! He helped us find the perfect couchs and bar cabinet.
Lance was amazing helped us find amazing couch’s
Lance was a great salesman.
Brandon at the Harbison store was nothing more than outstanding!
Chad was really great! Very friendly and helpful
Chad is the man, I was looking for some furniture to replace the pieces I have that the cat has been having its way with. I was actually able to get a couch that was extremely close to what I had at a better price than I what I paid for my original couch. Thanks again, will definitely return whenever I need some stuff for the house.
Chad was awesome!
Thank you April Hildreth for suggesting me here ,Chad was so helpful,customer service was best I've seen . FROM NOW ON I WILL ONLY SHOP AT ASHLY
Lance was super helpful! So excited about the bed.
Lance is great! Very helpful!
Chad was so helpful, pretty sure I sat on every couch in the store, he was so patient and knowledgeable.
Chad was amazing
Chad !! Thank you so much for helping us find everything we needed and more !! Can’t wait until , next time !!
Yall go see Chad , he will get you straight! Thanks man
I had an amazing experience at this furniture store!! loved it! never had a bad experience
Great experience working with Alice.
Brandon was great!
Brandon was awesome🤣🤣🤣
Susie was very helpful when we looked for a sofa table.
Brandon was very
After weeks and weeks of looking, I found my most perfect couch at Ashely on Harbison. I didn’t know anyone there so I was randomly assigned a salesperson to help me, and I really got lucky on this one. Chad was the best! He went above and beyond to help me make my choices on how to configure this dream couch, very patiently measuring everything 2-3 times for me, as I kept trying different combinations. (Modular sectional) He never seemed anything but happy to do that for me, and we all know (as women), how quickly they can run out of patience with us when it comes to those kinds of things. Lol. Then, he helped me get the very best price available, looking at different price combinations. The only issue I had was with delivery, and even though it was not part of his job anymore, once Chad found out about the trouble I was having, he stepped in and handled that for me as well, staying in communication with me all along, and I never had to make a call or contact anyone else about it. He took care of everything. I seriously can’t say enough to explain how above and beyond he went to make sure everything was just right and to ensure that Ashley furniture was a place I would want to do business with again. Highly recommend!!
Brandon was the best salesman. He was accurate and very professional. I would absolutely recommend him to everyone I know.
Brandon's awesome! Very helpful.
Chad Truett is great. Very helpful and professional
Brandon was amazing, he was so patient with me and my son, answering all my questions and did make me feel pressured. I will be buying furniture from him in the future!!
Susie was very helpful while my granddaughter was looking for furniture for her new house. We’ll definitely depend on Susie to help us in the future, too.
Susie was very helpful today, and she showed us a variety of options in beds, bedside tables, coffee tables and much more! Excellent service!
Jon was awesome
Chad @ Ashley Home Store Harbison was great assisting with my dining set needs he was very polite and knowledgeable and was happy to assist with what i needed. He made the process smooth and quick. Thanks again Chad -Denetria
Lance was the best help for me and my boyfriend
Lance was extremely helpful with giving me information on how to keep items on hold. Although I didn’t purchase anything I’m much more confident and comfortable moving forward. He will be the person I ask for every time from now on!
I like Chad he was very helpful and easy to talked to when we bought our recliner. My wife was having shoulder surgery and would have to sleep upright in a recliner for a few weeks. Chad was very knowledgeable about the recliners and showed us several options which made the process easier for my wife.
“ Highly Recommend! ” Susan S was great to work with and really went above and beyond to ensure I found the right furniture for my budget. She provided multiple options and pricing and kept me well informed along the way about timing and next steps.
Really cool store. Lots of great pieces. My salesperson, Susie was very friendly and knowledgeable.
Worked With Edward. GREAT GUY !!! Got my couch and end tables at a great price. Very informative without being pushy.
Ask for Chad Truett, if you want the best service ever!
I had to take a moment to say wow. I went looking for what I thought I wanted and after a few minutes with Brandon I went from potentially getting things I like to getting things I love. His attention to detail and ability to point out the subtle differences in things puts him into a class all his own. So don’t only shop this wonderful store do yourself a favor and seek out Brandon N because you won’t be disappointed. True customer service does still exist, faith restored!
I'm so glad that I could go to Ashley's furniture and be greeted with the Brightest smile I have ever had the pleasure to experience. Brandon was such a joy, making me so happy that I was renovating my living room at the time I did. He helped me go through all the sofas that I needed. Brandon has a really good sense in taste, helping me color coordinate my rug and sofa.
Chad was very helpful! Always ask for Chad for your furniture needs!
Had the best customer service from Lance. He helped me figure out just what I needed for my living room... I absolutely love the feel of my living room now!! If you go to this store ask for Lance. He is awesome!!!
Best service in town! Lance was great. He really helped me get the perfect bedroom set for my son and I couldn't be more pleased with his kind and helpful service! I highly recommend Lance to help you with anything you need! Thanks Lance.
Lance was the ABSOLUTE BEST! I’m extremely difficult and he was very patient, took all the time I required! I didn’t feel rushed at all.( I was bed shopping for my granddaughters… ) Lance will definitely be my go to in a few months when I buy furniture for my new house!
Chad is awesome! Highly recommend him!
Brandon was great.
Lance was awesome! So helpful and made the buying process easy.
Lance was super kind, patient, and helpful with me, and I appreciate all his help!
Brandon is amazing!
Brandon is a great salesman. He was friendly and not at all pushy. We got a great sofa. He was very easy to work with.
The family and I went searching for some furniture for our new house. Brandon helped us out so much in selecting exactly what we wanted as far as our vision. I HIGHLY recommend Ashley for your furniture needs and I highly recommend Brandon as your sales associate! Very satisfied with our customer service as well as the furniture!
My salesman Brandon was very helpful and knowledgeable about products. He helped me find what I was look for and he’s crazy funny. Great experience.
Augusta is a small town leaving very little options as far as furniture stores. With that being said I was able to finally visit this new location. It's huge inside and there is a lot to see. I was searching for full size bed frames but ended up looking at their large selection of mattresses. I was being helped by Lance and he knew a whole lot about mattresses. He encouraged me to lay on the different mattresses and fully explained the benefits of each kind/brand and their price points. This was much better than online shopping and making a decision based on random online reviews. I appreciated his knowledge and patience with my questions. If you are searching for furniture or mattresses I highly recommend you visit this location.
Chad was fantastic to work with ! We purchased the Beechwood outdoor sectional for our covered porch and I am in love with it!!!
Came to Ashley looking for a new sectional and Lance greeted me at the door. He was super chill and gave me all the info I needed to get started. Once we narrowed it down he gave me a great deal, and it’s getting delivered this week. He also showed me one of the new tempurpedic mattresses that will keep me 10 degrees cooler at night. I’m such a hot sleeper, I had to jump on this too. Better yet, he gave me 5 years 0% interest on the mattress. Highly recommend you ask for Lance. He’s the best!!
Lance was great!!!
Chad was great and accommodating. Helped us find the perfect set for our living room.
Brandon was amazing to work with!
Brandon and Lance were awesome! Very informative and helpful. I will continue to shop here.
Chad was the greastest help
Jon C. is the guy to see! Very knowledgeable! Don’t let him get you to do the sleep/comfort test, you will won’t to buy the bed!
Jon C. was amazing. He was very knowledgeable with the mattresses we wanted to test out. We also did a sleep test (I believe that was what it was called) … absolutely AMAZING! P.S … go see Jon!
Jon is awesome to work with! Highly recommend
Lance was amazing! So helpful and made everything simple.
My husband and I bought a beautiful living room set. Susie was extremely helpful. Ashley is the place to go.
Brandon was a great help Very knowledgeable about Ashleys
I came in to be a window shopper but after having the chance to talk to Jon Conley I decided to make a purchase ! He is a top notch guy !
Had a great experience with my sales associate Lance and Manager Angel. Nice to be able to having a good experience to look around without pushy sales associates. Will definitely return.
Awesome experience with Troy!! He was so helpful with finding my oldest son a new bedroom set.
The sales lady was very helpful and sweet. She understood all our different requests, and we did not feel any pressure in purchasing or upselling. We were able to buy a new couch and chair and look forward to them coming in a couple of weeks 🙂
We had the best experience and found the perfect dining set to start off the new year all thanks to Deb M. She made the process seamless!
Susie, at Ashley, was awesome! She was so helpful with great information and alternative ideas. She showed us the special features of the furniture pieces we were interested in and helped us make an informed decision.
Wide variety storewide and found what I was looking with the help of salesperson, Susie Sorrell. She was very helpful and pleasant.
Jon was very helpful throughout the entire process of picking out a new bedroom set. I greatly recommend asking for him!
I was in the store with a friend yesterday that was buying patio furniture for her sunroom. Alice was helping her finalize her decision on the pieces to get that would work well for her. She had so much patience and knowledge and was so sweet the entire time. I even found some den furniture I would like to get sometime soon and I’ll be sure to look Alice up for her help. She’s really a jewel for your store.
Alice was phenomenal! Appreciate the great service. Very personable!
Deb took great care of us when we came in to find a new king size bed frame. She showed us recently what we wanted and then helped us figure out what mattress would work best for us. Definitely will be back when we're ready to replace our living room furniture. Thanks Deb!!!
Susie Q and Troy are awesome. Please go see them.
Susie Q and Troy are awesome!! Go check them out!!!
Thank You Lance for being so patient with us. Lance helped with everything and was very nice and friendly. Great customer service
Alice was amazing and answered all our questions. She was patient and knowledgeable helping us make our selection.
Great experience thanks to Deb. Not pushy, gave us our space to shop and talk, provided information when we needed it. Too bad all sales people aren’t like her!
Friendly and quick business
Troy and Deb were very helpful! Thanks so much!
Fantastic service—everyone super friendly and nice—explained everything—son will be ecstatic with the new furniture for living room—thanks Susie and Lance for making it happen
McCafferty was Great help me with everything I needed
Excellent experience. Kyle was very exceptional and assisted me through the buying experience. He was very knowledgeable about the product and took his time with me to ensure I got the right furniture that fit my needs at the right price. He was not a pushy salesman. Kudos!!!
We visit Ashley, for the second time and met with Alice! She is great and so helpful, she gave us comfort to come back and work together!
Jon and Chad were awesome Great store. Great service.
My wife and I purchased multiple items totaling a decent chunk of change. Kyle was absolutely amazing in his assistance with picking out our items. He was very low pressure and it really felt like he had our best interest in mind. The selection was incredible. We had to leave and come back later in the day so we could sit on a couple options they had. We decided on the Starmore Collection and we're delighted to hear our delivery would be only in one week. We have since received the items and the quality is exactly as we expected and are extremely happy with how easy the overall process was.Thank you to Kyle for everything, especially valuing our decision process, and can't wait to be back!
Deb McCafferty was incredible. She helped us think of many details that we would not have on our own. She was very patient as we made her final choices. Always with a smile!!! We will buy more from her in the future!
Ed at Ashley’s on Harbinson in Columbia SC was such an awesome salesman!!!! He was so polite, professional & very knowledgeable about all of the furniture. He was also dressed so so sharp. Really a wonderful, easy & stress free shopping experience!!
We loved the selections at Ashley Furniture. Deb McCafferty was so sweet and helpful with making a decision for our new table and chairs. She helped us get the best price and we’re so excited to have it delivered so soon. Thank you, Deb!
we visited Ashley store In Harbison today. Our salesman Ed was very friendly and knowledgeable. Was a very enjoyable experience. I would highly recommend Ed as salesman and visiting Ashley to purchase a couch.
Deb is awesome! Highly recommended ! thanks
Very professional when it came to conducting business. Came right in and picked out exactly what I saw online for the same price.
I purchased an item over the summer and received notification that it has been recalled. Unfortunately, the item can't be used until the company issues a repair order. I have spent countless hours trying to get the company to repair the item and keep getting the run around. The team responded to this review by asking me to text them. As of now, I sent a text both yesterday and today but haven’t received a response. 12/15/23 Update: I finally received a text noting how busy they are but no action has occurred. It’s been months. I’m unable to use the furniture because it has been recalled due to the possibility of catching on fire. A repair has yet to be scheduled. 12/27/23- I still haven’t received any notification regarding a solution or repair.
My salesman Jon was a pleasure to work with. He took the time to understand the look I was going for and showed me pieces that would look good in the spaces I was trying to furnish. He didn’t attempt to oversell me on things I didn’t need, which helped me stay within my desired budget. When I need additional items for my place, I will definitely be coming back to see Jon and the rest of the folks at Ashley Furniture.
Great experience with salesperson Susan Sorrell. Please ask for her Ashley Harbison she had patience and allowed me to make purchase of items we needed. Great customer service. 😍
Kyle Smith was awesome, personable, knowledgeable and explained in detail what was needed to secure our purchase.
Had a very nice experience at the store. Really great prices and savings during Black Friday sale days. Chad and the rest of the staff were great!!
Deb provided great customer service and was very helpful through the buying process! We will be definitely coming back to purchase because of her!
They had what I needed, a recliner, to sleep in after triple heart by pass surgery. They would not sell me the floor model and replace it the next day from the warehouse. The Sales Associate tried talking to the Store Manager. But no exceptions.
I had a wonderful buying experience. Edward was so patient and very helpful through the entire process! Definitely ask for him when you visit Ashley Furniture.
She was very nice, Deb McCafferty was very helpful and I love her personality. -Review for Deb McCafferty.
I’ve been working with Jon Conley this past week to pick out furniture for my first home and have had the best customer service that I’ve experienced anywhere in a long time! Jon has been incredibly patient, even with me changing my order 3x now.. 🥴 Jon along with Troy and Deb have made this experience very easy for me, even if I didn’t make it easy for them! I would highly recommend them and the rest of Ashley Furniture to anyone! ⭐️⭐️⭐️⭐️⭐️
Working with Alice was a customer service dream!! She was extremely knowledgeable about every piece of furniture and mattress that I looked at and answered all of my questions completely. Alice made certain that I got the best price possible and she also worked with my schedule to ensure that my items would be delivered quickly. I was so impressed that I brought my daughter back a week later and purchased a sectional from Alice as a Christmas present for my daughter. I highly recommend Alice!! I feel like I have made a lifelong friend!!
Deb was knowledgeable and professional.
Jon was an awesome salesperson. I was really impressed with his knowledge of mattresses, and he did not try to pressure any type of buying. He was very professional and represented the Ashley brand I have come to count on so well!
Shopping for furniture has never been a great time BUT Lance Cline has made this the smoothest and most enjoyable experience! I recommend everyone to go and seek the awesome service that I received!
I had an amazing experience with a big guy named Troy. He made the furniture buying experience a pleasure. I will be back to purchase more soon!
I came here just to tell you about the most amazing experience I've ever had at a retail store. The stuff in the store is regular Ashley stuff. Went there to find accent chairs. Couldn't find any that fit my specifications, but I found a small table at an unbeatable price. The buying process was decent, nothing to write home about. It is what happened after that I must talk about. I made a mistake. The table (an assembled floor model), wouldn't fit in my vehicle. The people in the store were my rescue angels. They ran about getting tools, helped me dismantle the table, stayed a whole hour after closing, just to ensure I could load the table. Eddy, Edward and the lady whose name I didn't get, forget about the store, if ever you need anything in life, that I can provide, I will be more than happy to give that to you. I will never forget your kindness on that dark evening.
I came in and was greeted right away by Troy. He was super friendly and helpful. He was very knowledgeable about the furniture and answered the questions I had. I've been to Ashley before and didn't have the best experience. After working with Troy and the other staff I will definitely be back for future purchases. I can't wait for my new furniture to arrive.
Troy is awesome. He was very informative and friendly.
What an experience! The entire staff made the process of furniture shopping simple and fun! Make sure you check these guys out next time you are in the market for some new items for your home!
Excellent Black Friday deals. Alice was a dream to work with! Seriously, ask for Alice - she’ll hook you up with the deals!
Kyle Smith was great to work with, highly recommend if you come down to Ashley furniture ask for him
First bed came and the bracket was wrong so they couldn't put it together, waited 2 weeks for another and it came damaged. Delivery guys didn't speak English so when I pointed out the damage they covered it with a black marker. There was quite a lot of blood down one side of the frame. The delivery guys lifted the mattress onto the bed to cover their awful work, when we looked after they left only two bolts were screwed in. We had to go to Lowes and get more bolts to fix everything. Don't bother ordering from Ashley!!!
Both Troy and Chad where awesome and made the process smooth and enjoyable!
Just a regular old furniture store. Great sales folks.
Kyle Smith was a great help. It was perfect
Susan was an amazing sales representative!
Deborah was fabulous An amazing experience working with her we even stripped the bed ha ha because my wife loved the comforter
Sheri was so helpful and kind! She made our experience a great one!!
Sheri was very helpful in my purchase of a table four chairs and a bench. She clearly layed out the pricing and delivery information to help me understand my options.
If you are looking for new furniture make sure you ask for Kyle Smith, he made finding our new mattress a breeze!
Dreaded going to buy furniture but once I got to Ashley’s, Alice Barnes made the whole experience fun and easy. Def. Recommend
My sales associate Lance, I give two thumbs up. His patience and mannerism should be admired by all he serves. He made my shopping experience a pure joy, a great asset to Ashley's business.💯❤️
Deb was very patient and let us take our time choosing the couch for our home!
Kyle Smith was awesome. Very knowledgeable and respectful. Definitely recommend.
Sheri is awesome!
Sherri great!
Alice was very helpful and friendly. Ashley had a good selection of furniture too.
John and Troy both took the time to help us on two separate occasions. Their knowledge plus personal suggestions guided us to confidently choose the perfect mattress upgrade! Thank you so much!! We look forward to returning!
Alice was very helpful while going through the buying process. She was very attentive and helpful!
John and Troy were very educational and patient with us! We will definitely be back
Alice was wonderful!
Was sold a floor model bed that was broken and we didn’t know until we went to pick it up the second time. The first time they couldn’t find my order. The GM knew there were defects with the bed and nobody notified me before I spent money and came to pick it up. Will not return to Ashley furniture again. No, I was not able to see the defect before I purchased the bed.
Eddy was good help finding what we needed
Chad was Very friendly and helpful.
Today was a good day. John was very helpful and remained with us throughout our entire visit. He addressed all of our questions and concerns while being patient and effectively present I can't forget to mention Troy who assisted in this process. All in all guys I commend you.
Lance ROCKS!!! He made my husband and I feel so taken care of and gave us a great experience buying furniture for our first home!!
Skye Walker was very helpful pointing to the register.
Chad was extremely helpful and friendly. If any family or friends are looking for new furniture I would send them right to Chad. The manager Troy was also very helpful and friendly.
Jon was an excellent help, he tried selling everything that would fit my needs and concerns. Then Troy was Their to back him up.great service.
Sheri was wonderful to work with. I told her what I was looking for and she was able to immediately show me furniture that would fit. She was professional and there was no pressure to select the furniture or make a purchase.
We went to Ashley for a recliner for my dad, and Troy & Ed was very helpful to us. They made sure we got it right away! Thank you again, for the great customer service! Definitely recommend it 10/10!
‘Twas nice
Troy best service every and very very clean bathrooms 100 percent 100/10
Troy was amazing helping me find the bed i needed 😇🙏🏾💜
Skye and John were amazing!
Skye Walker and John went crazy for me on getting a new dresser Definitely recommend these guys for customer service
Eddy was absolutely amazing. With me and my family thank you so much!!! And happy holidays!!
Troy and Lance were the absolute best!!!!! We finally were able to get our dream dining room table!!! I will definitely be back!!
Eddie was excellent and worked patiently with me in choosing options for our guest bedroom.
Sheri and Troy were awesome! Couldn’t have asked for a better experience! Thanks again!
Deb McCafferty was a great help, walked me through everything step by step and made financing easy!
We came to the store to get some ideas for our new house and Kyle was helpful with his knowledge and understanding of what we were looking for.
We had a great experience with Ashley furniture on Sunday morning. We bought a new sectional couch and the sales representative was very helpful! I was very impressed with how well he balanced, helping us without hovering! Great experience! I believe the sales rep’s name was Lance.
Chad was very helpful when my daughter came in looking for furniture. I saw furniture I liked and came in the following day with my husband. Both my husband and I and my daughter bought furniture. Chad answered our questions and was helpful yet did not hover over us as we looked. Very good experience
Convenient, staff were accommodating and friendly. Variety of choices and the kind person who helped us was knowledgeable and aided us in our search for affordable pieces. Good shopping experience.
Got some great additions for our home today!! The experience was awesome, but working with Alice was even better. Go see her and get you something!!!
Alice is the best!!!
My overall shopping experience was good. I went in with my mom as she was looking for furniture and I ended up getting a mattress as well. Eddy was our salesman and was great and very patient.
Eddie was an excellent salesperson! He gave us time to look around to figure out what we wanted and was there to ask questions if we needed. He was very friendly and definitely would request him next time I go back!
We purchased from Ashley years ago, but have not returned since we also bought an expensive warranty wasn’t honored. My husband and I saw furniture online that I we liked so we gave it another shot. Sheri approached us as we walked through the door and was eager to direct us to find what we needed. She then left us to browse the store ourselves which we appreciated as we don’t like the pressure of someone listening to our conversations as well browse. When we were ready she made sure to give us the best price possible. She even brought a swivel chair (which is not light) to our vehicle and loaded it with my husband.
I was thankful for the patience and courtesy that I experienced from Eddy.
I went in this store with no real clue on what I should buy as my wife and I are replacing furniture. She was at work i took a risk and went alone. I met Jon and he was nothing less than a very thorough business man and helpful hand, he was friendly, knowledgeable, and patient. My wife loves the new furniture, and the price!
Thank you to Jon Conley!! His customer service was awesome!! He explained part of the buying process and even scethed out the lay out of our furniture to my wife and I.. Thank you Jon!
Chad was great to work with. I found exactly what I want for my guest room. Quick delivery time too!
Great service. Eddy Duroseau was very helpful.
Ask for Alice every time. She knows her stuff and will get you the best bang for your buck!
I had an exceptional experience at the Ashley Furniture store in Irmo, SC, thanks to Jon Conley. His extensive product knowledge and attentive approach made my furniture shopping enjoyable and stress-free and he also gives great advice on certain products!. Jon's professionalism and commitment to customer satisfaction truly stood out, making him an invaluable asset to the store. I highly recommend seeking out Jon for a seamless and positive shopping experience.
Great experience. Eddy helped me pick the perfect living room set.
Had a great experience one of the employees there I believe Mr Eddy really helped me get the perfect bedroom set that I needed
Great service from Alice Barnes
Kyle was extremely nice and helpful. My experience was made smooth and less overwhelming. Will definitely be recommending. Thank you so much 🙏
Eddy has worked patiently with me to get furniture to meet my needs.
Eddy was great! Best service! Great experience!
Had a wonderful experience Jon Conley showed me a lot of wonderful mattress options and gave me a great comfort test! I didn’t know there so many options available and he made sure I was well educated. Thanks again
Jon Conley was super helpful with helping me find the best pieces that would complement my weird living room layout. By having me draw out the layout of my living rooming he was able to help me see what furniture would work best. Thank Jon at Ashley Home
I dealt with Eddy, and he was one of the best salesmen I've dealt with. I've been searching for furniture for my place for the last few weeks, and the search ended here at Ashley's. He was knowledgeable, direct, and even helped put together pieces that would look great at my place.
Eddy was great. Very informative and personable!
Great service throughout my transaction and made sure I had everything I needed. I saw a few things on the way out that I will definitely come back to get.
Lance was the absolute best! He spent a few hours with us and helped us find the perfect furniture! Very knowledgeable and super nice!!!
Lance helped my mom and I so much with our home furniture shopping!! He is the absolute best on Harbison Blvd! So kind and generous with his customer service along with talking to us like normal people!! No salesman tricks here!! Thank you so much, Lance!!!!!!
First time in Ashley and was a Great business and took a big deal with Lance Thank you
Kyles was a great help very informative
John was wonderful to work with in the Columbia, SC store. Excellent customer service!
Came into ashley furniture Mrs. Sherri helped me find a bed for the best deal i appreciate her
Deb McCafferty was great to work with!!
I was looking for some new furniture for the holidays. I went to Ashley to see what they had. Pretty good selection, friendly staff. Sheri Williamson helped find what we were looking for and handled all the paperwork extremely quickly. Also, she is helping in getting it delivered as soon as possible. Could not ask for better customer service. I highly recommend them and I will be shopping there again.
Sheri is the best she has great taste in furniture she helped me pick out and it looks very very nice and also I would like to add she has a very can do and a positive attitude thanks Sheri your the best
Sheri Williamson is the best. She helped with guiding us through the process to finalizing the deal! A+ customer service
I purchased a mattress and tables from Ashely Furniture. Alice my sales went over and beyond to make my purchase easy and made sure I got the best bargain for my purchase. Please ask for Alice she will do her best to make sure you're satisfied with your purchase.
Excellent Customer care. Very helpful and knowledgeable. Will be returning for future purchases with Eddy.
Our family of 5 went to look for sofa, not sure if could all agree on what we wanted. Sheri was so nice and after finding out what we wanted she pointed us in the right direction. I really liked that she let us look at our own pace. I get around with a walker and I was dreading being hustled by a salesperson. Sheri was knowledgeable, friendly and I felt very comfortable with her. We found our perfect sofa and Sheri pointed us to a coffee table that I just loved. We got it too! Sheri told us delivery couldn’t happen until the end of the month,knowing how bad I wanted to have my new sofa and coffee table before Thanksgiving, she went out of the way to make that happen. So nice and I will go back to her again when I need another new addition!! Thanks Sheri!, you made my day!
Great purchase, great customer service and great delivery team.
Sherri has been amazing!! We’ve been working with her for the past couple of months and she has always been so patient as we picked out what we wanted, inevitably changed our mind, and made a final decision. She’s been our go-to for all of our furniture needs!
Sherri was an amazing sales representative! She’s great at what she does, reasons she’s the sales manager! It was a hiccup in our purchase order and she did everything she could to get it corrected! If you go to Ashley’s in Columbia ask for her! ☺️
Eddy d, was a very good and helpful customer service salesman. Hold on to him.
Chad was helpful in getting us the bed we wanted and at the price listed online. He also covered all options for our convenience.
Great experience
Had an awesome experience with Lance C.! Easiest furniture buying ever! Big helped showed some different options and was always kind even when I was indecisive. Thanks Lance. Everyone go see Lance C. At Ashley on Harbison,SC.
Sheri Is THE BEST!
Awesome customer service 10/10
Sherry was awesome!!!
Excellent! Very knowledgeable and showed us several options
John is great! Walked in and three different associates were at the door and didn’t greet us. John walked right up and made us feel welcomed. Very informative and polite. He the reason for our purchase. Thanks John.
Awesome experience. Our salesman had lot of patience with us and a pleasure to deal with. This is our third or fourth purchase and Will definitely be back again.
Sherry was amazing!!
Sherri was very helpful. She gave us great information & helped make purchasing our furniture easy and very quick.
Sheri was so nice and welcoming. She listened to my needs/wants. She answered all of my questions and showed me a variety of options.
Sheri was great! She greated us at the door and showed us the bedroom suit we ultimately purchased. A second sales associate joined Sheri in completing the sale but Sheri had already done all of the legwork. Sheri ensured that we got the online price which was a lot less than the in-store price. She gets 5 stars in our book. Other associates doesn't rank because he tried to mark the final price up.
Lance has been great and professional from the very beginning.
Alice was very helpful and got us in and out with what we needed. Will be back!
Chad did an excellent job taking care of us with our new furniture! Highly recommend Chad at Ashley’s if you are in need of new furniture!
Alice was absolutely amazing and took care of me. I walked out with a house full of furniture at a great price.
Alice was AMAZING to work with. She took her time with me and went into detail about the product. She’s very knowledgeable and the customer service was awesome! Definitely 5 stars!!!!
Excellent service. Chad was patient and helped us make a good choice.
Chad was wonderful and knowledgeable on the furniture.
Service is always amazing at Ashley.
My husband and I had the pleasure of being greeted at the door of Ashley furniture in IRMO SC by Eddy. Eddy and Troy completely handled our purchase with the utmost professionalism and efficiency. I purchased a mattress set after everything was explained to us about the product and I’m sure I will be satisfied when it is delivered. Thank you Eddy and Troy!!
It was such a pleasure working with Eddy. He was very patient with us as we were looking for a new mattress and bedroom set. Very knowledgeable about all the products. Excellent customer service!
We had a terrific experience at this store! Ed and Lance were so personable, helpful, and made our buying experience painless. We absolutely love our furniture!
Ed was amazing. Very patient with our purchase.
From the moment we walked into Ashley furniture store our salesperson Eddy D made us feel at home.He made shopping for furniture a pleasure and easy.DB of Prosperity SC
We were at Ashley furniture recently and upon entering were immediately greeted by Eddy. He helped us in the process of looking for a new bedroom set and answered all questions my wife and i had. Eddy treated us as people and not just another sale and this to us goes a long way. Highly recommend seeing Eddy if tou are in the Columbia area.
Eddy was fantastic -- showed us everything we wanted and helped us find the perfect pieces. Excellent experience from start to finish! Thanks, Eddy!
Kyle was a great help to me! Dealt with my color indecision shenanigans, offered sensible alternatives and similar products, and was very friendly and approachable. I also appreciated that he permitted me the space to think and didn't hover while I was exploring my options! It made the atmosphere more inviting and I wasn't feeling pressured into a rushed decision, or left feeling annoyed or resentful. As a whole, the staff in general was welcoming and did not seem to be desperate, which can drive customers away! The pictures below detail what I purchased and I was very pleased with what I left with! Overall, there is a very wide selection of furniture, ranging across all kinds of styles. If you are not satisfied with what's found in-store, there's even more to be found online they can connect you with! There are also great financing options to be found here through Synchrony, which to my knowledge are unmatched by any other furniture stores in the area. They also offer a comprehensive protection plan, which is a must, especially if you have kids or pets, or move a lot (in the US).
Alice was amazing at assisting us today!!! Thank you for all your help!!
Great salesman and was very helpful in picking out the right furniture for our new home.
Great selection and we had a great experience in this store. The consultant Deb Maccafferty was very accommodating and helpful. We purchased a living room set but after going home we found it cheaper at another store but they matched the price. Happy that the manager gave us a great deal. We love their furniture and definitely will come back.
WE LOVE ALICE 💗💗💗💞💞✨✨✨ she helped my boyfriend get a nice bed for his new place!
Eddy made sure to get us the deal on a new mattress. He knows his stuff and won’t waste a single second of your time. Good experience at this location. Thanks.
eddy was amazing!!
Eddy was so helpful with all our questions!!
Chad and Lance were wonderful and made it possible to purchase everything I needed! Thanks y’all!
Very knowledgeable . Enjoyed our experience!
The salesperson we had was so nice and a great person.
Chad was very helpful and patient with us. Very knowledgeable about the items we got and helped us with options to help fit the sectional in our house, keep up the great work!!
Ms. Alice Barnes went above and beyond to make sure I was a satisfied customer with my purchases.
Chad was great throughout the entire process of purchase!
Chad was great. He gave me good customer service. I want to help me the next time I come to Ashley .
Lance was amazing!!! He had ample patience as he was dealing with my mom who was the actual purchaser. He was personable, had charisma, and truly was a joy to interact with. Will definitely be back and will request him!!!
. Deb McCafferty was very helpful and knowledgeable about the purchase. Made mattress purchase easy
Great place to go for a couch! Chad was great and super helpful!
I recently visited the Irmo, South Carolina, Ashley store. Lance assisted me with my purchases every step of the way. His customer service was exceptional and exceeded all expectations. I will absolutely be coming back to work with Lance and his team. Highly recommended!
DO NOT SUPPORT THIS BUSINESS!!!! A living nightmare on elm street awaits you dealing with their in-store policies, procedures and 1 particular employee, Sky Walker with his poor customer service ( he’s the branch manager too).Back in March 2023, I wanted to treat myself to a bd gift and buy a new mattress and boxspring. I went into this store location, was greeted by a friendly gentleman named, Ed and showed a few mattresses and box springs. I made a purchase of a stern and foster mattress and boxspring. Both items with shipping and a mattress protective covering which cost an additional $100.00, totaled $2,759.51. I was told by my salesman that if I didn’t purchase the mattress protection, my warranty from Stern & Foster would be voided. I probably would not have purchased this item but had no choice. Who wants to deliberately void out their warranty? Fast forward a month later to April 11, 2023 and my Stern & Foster Queen mattress bed for $1,999.00 arrived to me via their 3rd party delivery vendor with damage to the back of the mattress upon my inspection. The delivery team made an attempt to rush me and I told them: NO, I need to inspect this mattress. I WILL NOT ACCEPT ANY DELIVERY ITEM ESPECIALLY FURNITURE WITH DAMAGE!!!. I rejected the item. The delivery team told me that perhaps I could still take the item and they would call customer service. The CSR rep told me that all they could do was exchange or give me a discount. If they give me a discount, I will VOID my mattress warranty because the item was reported damaged. At that point, I was over it, take your damaged mattress and everything elese, I want my entire refund of my order. The delivery team took the mattress back and left the boxspring and I had the protective mattress sheet. I called Ashley customer service and told them the whole ordeal and was also advised that the “IN-STORE” orders for this location needs the store approval for returns of box springs or any items purchased due to their “IN-STORE” policy. In other words, if the store does not approve the return, you are stuck with the item. Kind of take your money and run regardless if you like it or not. The Stern & Foster Box Spring alone cost me 250.00. Why would I keep a boxspring for a mattress I rejected and the delivery team left? Come get your mess from my hallway!!!! And take your protection sheet to. I was forced to buy it because I was told it would VOID the warranty. My issue was escalated to the store manager and than the account manager, Mr. Rude as can be, SKY WALKER. I originally spoke to him over the phone and via email. At first he was giving : Doing my best to give you quality customer care. After I visited the store in person and demanded my entire $2,759.51, this guy decided to call corporate to put them on the phone, hand the phone over to me so they could tell me, yeah, we are not going to refund you the entire amount for the mattress and boxspring. The protection sheet is yours and it’s non-refundable and if you would have kept the mattress and decided you wanted to return it we would tell you the same, the items are NON-REFUNDABLE. Thank goodness I inspect all deliveries to my home. This is the most downright disgusting business practice I have ever seen in my lifetime. I left the store very frustrated and told Sky, coordinate the pick up of your boxspring. Another delivery team picked the item up a week later. I only got refunded for my mattress and boxspring. I contacted my credit card company, put in a dispute over the original damage item which is what caused this situation in the first place and I fought with picture evidence and email correspondence regarding my dispute. This location released my refund in two parts only 1. For the mattress and 2. For the boxspring. I had to fight through my bank to get my entire refund 90 days later. Totaling : $2,759.51. I won my dispute. Your location is the worst, I will never purchase from Ashley furniture Harbison again.
Lance was great! Took his time and was very helpful!
Eddy was soooo helpful! I was really confused and he showed me the light!
My husband and I went to Ashley’s furniture to purchase a living room set and a bed and Eddy was our sales guy and he was absolutely wonderful! We can’t wait for our delivery! Also, they have Super fast delivery.
Ed is awesome
Ed was very helpful and patient!
Chad was amazing!!!
Chad was so very helpful. Love doing business with Ashley!
Lance was amazing and worked with us well!!
Kyle our salesman was great!
My husband and I came in here to look at furniture for our place and Kyle was the first friendly face we saw. He was very professional and helped us with patience as we purchased our first sectional! Beautiful and well kept place, will definitely come back for future furniture needs:)
Kyle was my salesman today and he was AWESOME! Customer service was the best I’ve received in a very long time! Transaction was very smooth and easy! I will definitely be back soon!
Alice was very friendly and helpful! Definitely recommend!
Great quick service from Kyle.
Nice and Fast
Even with a Labor day sale things where really high. I did buy from yall.
Would give a negative star rating if I could. Beware of purchasing furniture from this store. Purchased wood furniture July of 2022. Inside dresser draws smelled like fish. Thought it was secondary to furniture sitting in warehouse and it would get better with time. Furniture otherwise functional and looks good. Causes clothes to smell like fish. Smell hasn’t improved after a year and research indicates smell is from rotten wood. Contacted store and they redirected us to warranty. Filed claim to have replaced and received notice from warranty “odors of any kind are not covered”. They then said any abnormal odors have to be reported within 14 days of delivery. This is wood furniture that came to us this way. Gave them the benefit of doubt and hoped it would get better to avoid having to contact store and go through process of replacement. This is not something we did. They sold us rotted wood furniture and should remedy the mistake. They tried to offer us $600 store credit (after multiple emails requesting replacements) towards something in the store or $150 off the original purchase of more than $3000 spent on two dressers. We never asked for, nor did we accept the store credit or the $150 off the purchase. We asked for them to right the wrong of selling rotted wood, which they refused to do. Their business practices are shady and they don’t care that they are selling rotten wood. I would recommend staying as far away from this business as possible. We have filed a complaint against them with the BBB.
Purchased wood furniture July of 2022. Inside dresser draws smelled like fish. Thought it was secondary to furniture sitting in warehouse and it would get better with time. Furniture otherwise functional and looks good. Causes clothes to smell like fish. Smell hasn’t improved after a year and research indicates smell is from rotten wood. Contacted store and they redirected us to warranty. Filed claim to have replaced and received notice from warranty “odors of any kind are not covered”. They then said any abnormal odors have to be reported within 14 days of delivery. This is wood furniture that came to us this way. Gave them the benefit of doubt and hoped it would get better to avoid having to contact store and go through process of replacement. This is not something we did. They sold us rotted wood furniture and should remedy the mistake. They tried to offer us $600 store credit (after multiple emails requesting replacements) towards something in the store or $150 off the original purchase of more than $3000 spent on two dressers. We never asked for, nor did we accept the store credit or the $150 off the purchase. We asked for them to right the wrong of selling rotted wood, which they refused to do. Their business practices are shady and they don’t care that they are selling rotten wood. I would recommend staying as far away from this business as possible. We have filed a complaint against them with the BBB.
Both Jacob & Lance are THE MAN (the MEN?). They did me right while I was shopping by not constantly breathing down my neck. Jacob provided some wonderfully informative information about bedding, and broke down all expenses (including financing) of my order in a way that was easily understandable. It was truly a 5-Star experience. My thanks to the fine folks at Ashley for a wonderful shopping experience! Semper Fidelis from a grateful USMC veteran.
Alice is best. You can get variety , deals, and all choices you want to fit into your sweet home.
Worked with Ed with sales and Sky from operations aand had a seamless experience.
Ed & Skye were both awesome today!
Ed and Skye were the absolute best today! Customer service was top tier. I recommend everyone going by there and asking for them.
Chad did a wonderful job showing us all our choices. He was helpful and fun to be with. Great person!
Eddie was awesome to work with! He worked to give us all discounts possible and gave great advice. Thank you Eddie! 😊
Alice was a wonderful sales person. Verified everything with us before placing the order. Great customer service.
Eddy did a great job helping me!!
This is Deb’s 2nd time helping us in the store. Deb is very helpful, knowledgeable and always willing to assist and get us the best promotion for our budget!
Lance was super helpful and easy to work with!
Lance was amazing! Great salesman! He hooked us up with that TempurPedic!!!
Ed was a great help. He helped us find just the right sofa for our space, and was so patient through our decision making process. Thanks so much, Ed
Eddy was greet and our experience went smooth!
Fantastic experience with Alice, love the chair!
Thanks for the assistance Chad!
Quick service, not to pushy, easy choices
Danette was wonderful today. Thank you
Kyle was great to work with! Will be returning for all my furniture needs!
Very nice and helpful. CHad was awesome and so Skye
Eddy was very patient and helpful. We had a lot of questions, and he worked through all of them. We got a good sale price too!
Chad was an awesome help. Great to work with! Go see him!
Danette was so friendly she spoke to me right away, she offered me water. I love shopping at this location. What a great experience.
I have purchased from her before and I will continue too. The quality is nice and lasts. So I just bought a new couch and bed with mattress. We worked with Kyle and he was great very helpful with all my questions and getting me the best deal. Can't wait for my new furniture to be delivered!
I received the most amazing service from Ed. He really went above and beyond to help me find the perfect chair. I ended up purchasing 2 chairs, a fur blanket and a large shelving unit. This was my first shopping experience at Ashley Furniture and I will definitely return. Shopping with Ed was a dream due to his kind attitude and extensive product knowledge.
I came in today to purchase some items for my bedroom. Ed was more then happy to help me with my purchases. I will be back and will ask for Ed!!!
Kyle was excellent salesman and just an overall great person to work with! Absolutely amazing details on the furniture, options, and delivery process. Great experience and recommend seeing Kyle when you come in.
Autumn is amazing!!! Great personality!!!
(Translated by Google) Well (Original) Bueno
Eddie was knowledgeable and very friendly and helpful!
We spoke with several people who were happy to help us. We purchased a sectional sofa with Sheri Williams assistance. Process was very smooth and easy. She cut us a great deal on a sofa We know we'll be happy with for years to come. THANKS SHERI!!!
Sheri was great. She was very patient, because I am very indecisive and had her price out a bunch of items.
Eddy was great
Alice helped us find the perfect living room set. She was so kind and personable and walked us through every step. 10/10 would recommend!
Great experience with Eddy
Autumn was truly awesome. She spoke in customer friendly language and has a very warm personality. She’s a great asset to your business.
Eddy was very helpful in getting exactly what we needed.
Eddie took care of everything love the furniture I got will be seeing him again thank you
Had a good experience with Salesperson Deb at Ashley furniture. Was helpful. Adjusted the price to match online pricing.
Ed was great ! Very easy to work with
This location is amazing had anything you could possibly want to fill your home. As soon as we walked in we were met by a gentleman named Ed , he was the best answered any questions we had and got us taken care of quickly. We will definitely be back to do more business with Ed specifically.
Loved my salesperson. Deb McCafferty walked me through the discounts available.and I made a great deal with outdoor furniture,.
Chad was super attentive and helpful with all our needs when we came in today!
I enjoyed my experience and the friendliness of the employees. My shopping experience and transaction was smooth and easy. Thank you!
Kyle was very helpful! We had actually left and ended up coming back to purchase a couch. We will be back to purchase more.
Sheri is awesome at her job. I have been with her for several years. Highly recommend for your furniture needs.
LANCE is amazing and so friendly
Sheri did a great job helping us today! We appreciated her help while shopping today. Thank so much for a wonderful experience!!
We came in today with our daughter to find a couch and were warmly greeted by Kyle. He knew exactly where to find what we needed and was available when we had questions while giving us plenty of time and space. We are very happy with our purchase (a reclining sofa and diamond warranty). After our purchase we wanted to look at mattresses to plan for our next upgrade and he even came and helped us just plan for the future! Whole store is wonderfully lit, designed, and run.
Skye was exceptional helpful to me 10/10 off customer service a lone very hard worker and made me feel welcome definitely will come back to shop
Friendly and attentive service. Skye was great in accommodating me answering any questions that made me feel secure with my purchase
Autumn was awesome
Eddy P was very helpful. Easy to be with. No high pressure. I’d buy from him again
Kyle Smith was a pleasure to work with. He was very knowledgeable and friendly. He spent a lot of time with us and was extremely patient. Thanks Ashley for an enjoyable experience buying my dining room furniture.
There is such a wide selection of everything! I snagged some great deals on mantle and wall decor! Edward was also very helpful guiding us through the process and helping up find what we were looking for.
Recently went and was just browsing with my grandmother. Met a nice man named Skye. He said he was the manager. He was so kind and helped my 90 year old grandmother find some things for her home. He was amazing! Definitely will be coming back because of him!!
Skye was such a big help no one else there seemed to want to help me and it was frustrating but skye was such a great help and was so nice
When I say I had the best furniture shopping experience ever!! I was welcomed and greeted so warmly to the store and I recieved great recommendations for the aesthetic I was going for. My favorite person I met was Skye, he was a breathe of fresh air. He was energetic, enthusiastic and just so nice that I had to make this review for him.
Deb McCafferty good costumer services.
Chad Truett is our primary home furnishings advisor and has been since 2020. He is super professional and a genuinely nice guy!
Sheri helped me find the cutest lamp I'd ever seen in my whole life! She is the best!
After going to several furniture store I decided to give Ashley’s a try . I came in to Ashley to purchase my bedroom furniture and was greeted by Skye. He was very pleasant and helpfully with my purchase.
I’m from out is town and I just visited this store the other day to scope out prices. I just want to say I had an amazing experience thanks to Skye! I will definitely be coming again when I officially move here.
Chad was very helpful! I ordered the wrong item online and he helped me get it figured out!
Alice is awesome and the whole experience was easy and quick! All my questions were answered and I was on my way home! Thanks again!!
Ed was awesome! Great salesman.
Eddy was great!!!
Kyle was extremely help full and was very attentive. Thank you
Debra was an awesome helped very kind and courteous.. I purchase all my furniture from here and I love the customer service.
Very helpful
I came into Ashley’s looking for a kitchen table for my new home. I had lots of questions certain styles in mind. I met Eddy D. and he was awesome! We went through several different set ups. After it was all said and done he got me the perfect match! Thank you Eddy!
Chad was very helpful and friendly!
Go see Chad Truett!! The best 👌
I didn't know what to expect, but Chad Truett helped me make the best decisions possible to fit my home. From size to style and comfort to the final delivery and setup. I am completely satisfied with my experience and my new home looks great and allows me to comfortably accomodate several guests!
Went to shop around in the store and was helped by Lance. Not only was Lance professional and friendly, but he was so knowledgeable about the products! Lance made furniture shopping such a great experience I will definitely be back to shop there again thanks to Lance and his amazing customer service!!!
Awesome experience and great assistance.
Been in a few Ashley showrooms, but this one was laid out well with lots of stock. We ended up buying a couch we’d been looking at, and the whole sales, purchasing, and financing experience was pressure-free and smooth thanks to Chad.
Chad is great
Chad was so helpful!!!
I purchased several pieces of furniture back in 2020 from Chad. I called to order new sofas and asked for Chad and was happy to hear he was still working at the location. He remembered me! Chad is fantastic and has made both purchases smooth and easy. I will be back and will ask for Chad!
Lance is a fantastic sales person! He’s not pushy and knows his information! We’ve used him every time we’ve been in!!
Chad was very knowledgeable and Helpful.
Chad is great!!!
Alice was wonderful! she knew exactly what we wanted and was great to work with !
We are so pleased with our purchase of our new table and chairs!! Chad was so helpful and made sure we were able to get all four chairs and our new table for our bay window!
Chad couldn’t have been more patient with us while we picked out furniture for most of the rooms in our home. He had great suggestions and worked hard to get delivery dates met. Definitely recommend stopping in to see Chad or any of the other sales specialists at Ashley.
My husband and I stopped in yesterday looking for a dining room set. Sheri was a big help and did not feel pushy. She helped us map out our room and even helped us on pricing! Furniture should be delivered in a week! Thanks Sheri
Kyle Smith was so helpful! From calling the store before arriving to gather information to in-person, he was very polite, knowledgeable about the inventory in the store, and even walked us around to find everything we were looking for. He also allowed us the time and space needed to look for ourselves and was available as soon as we needed help.
i bought a bedroom set from Ashley's and had to take off 5 days from work due to delivery/repairs. was told the items could be delivered a week later and i opted for almost 2 weeks later and get a call the day it's supposed to be delivered saying they can't deliver that day and it would be 2 weeks later. the day finally comes and they call to say they can deliver everything but the dresser that day and that the dresser would have to be delivered another day.. they deliver and the bed is damaged..they send a repair tech to fix the bed.the dresser finally gets delivered almost 2 weeks later and there are two drawers that you have to force open, all the drawers are crooked and misaligned and multiple panels not lined up properly. (mind you i paid the $250 for assembled delivery)they send drawer slides as a repair blindly and send a repair tech who finds that these aren't the right parts and turns out the issue can not be repaired. i call them to figure out the next move and get told that I'm a liar (not an exaggeration!) so i tell them to give me a number or email i can send pictures to show proof and they do. 5 days later i finally get a response saying they will send a new dresser and exchange. they deliver a dresser that still is not 100% but at least better than the last. fast forward a few days (i went on vacation and did not feel like dealing with this when I'm supposed to be enjoying myself) i call and ask them what they would like to do to make up for this absolutely atrocious experience that i dealt with (for the record i have purchased many many things from this company!) and I'm told they will not be doing anything for me. i will NEVER do business with this company again and i will certainly be telling everyone i know not to as well.
I had an excellent experience working with Alice Barnes at the Ashley Homestore today. I went in a week ago to look at a new Tempur-Pedic mattress and base. Alice treated me super well, answering all my questions and filling me in on every detail. After I left, she kept her promise and called to inform me of a new sale. When the time came to make the purchase, Alice helped me save money, and I left feeling very satisfied. If you need help completing any furniture purchase, go and ask for Alice — she’s the best!
Outstanding service. Agent was patient and informative. Will visit again.
Had a great experience at Ashley HomeStore thanks to Lance. He was very helpful in finding the perfect couch for my first apartment.
Alice was amazing and went above and beyond to make our shopping experience 5 star. She even gave my 9 year son a faux plant that was part of the display (not for sale) because he said he liked it. If you go to the Irmo store ask for Alice!!
The employees at the store itself were amazing. However the quality of product when it finally arrived was subpar (I could've bought better quality from a boxstore), and then the hoops I had to jump through to get furniture pieces replaced or repaired was absolutely horrid. If I could give zero stars on the company I would, the employees deserve 5 stars though
I have nothing but good things to say about our sale associate, Ed S., he was thorough and extreme knowledgeable. Such a nice and caring person. If you're looking for furniture, look no further, lots of beautiful selections, and ask for Ed.
I had an overall great experience with the company. I saw a great deal and had the consultant Lance help me, he didn’t push hard for a sale but he confidently knew i would be back. Unfortunately i didn’t come back on his scheduled day but Eddy helped me finish my purchase. Both consultants was great, good energy, not overly persuasive, great with my kids. I love it, can’t wait to come back and buy my master bedroom suite.
Alice Barnes took great car of us. Friendly and knowledgeable.
Alice Barnes was very helpful! She asked very specific questions to determine what our needs were and pointed us in the right direction. We are very happy with the help we received today!
Chad was professional, patient, and friendly.
Alice was absolutely superb! Her patience, honesty and true expertise for us the absolute best furniture and the pricing was Devine! Ask for Alice when you enter the store !
Thank you Lance sorry it took so long to post I forgot. If you want great service he is the man. Thank you brother! 2 weeks later
Eddie worked with me and he was extremely knowledgeable and helpful. I can be a bit difficult since I want everything to match perfectly and he was patient with all of my quirks.
Alice is the bomb went to the Irmo store and got first class treatment. I definitely be in there this weekend to get my furniture
We had a great experience buying a new couch. Autumn was super helpful and knowledgeable without being pushy. We’d definitely recommend working with her.
Love this store everyone is so friendly
Nice salespeople, friendly, helpful, and efficient. Deb McCafferty was very nice, very helpful in my finding the best piece for what I needed.
Chad was awesome, let me take my time deciding exactly what I wanted, no rushing around and no pressure to buy more than I needed.
Ed helped us out, and was great! As someone that works in sales and sells similar products, we had an excellent experience. Ed was very knowledgeable and didn’t pressure us to buy anything. He just kind of hung out with us and talked and when we had questions, he answered them and offered recommendations based on what he knew we were looking for. I would recommend going to Ashley on Harbison and talking with Ed if you are in the market for new furniture. Thanks!
I was treated very well. I am very pleased with Ms. Barnes as my agent. She is very knowledgeable,. She was very forthcoming in everything. Very Professional. Excellent service. She had excellent communication skill. Very patient. Work above and beyond to me me feel like a queen.
The entire experience was great. We found our furniture on the website. Went to the store and with the help of Alice, chose a different piece. Alice was excellent. The furniture is very comfortable, looks great, and was priced reasonably.
Great store with a very friendly staff. I highly recommend. They really know how to take care of their customers
Deb was great!!! Can’t wait for our couch!!!
Alice Barnes is the shinizzle best in the business
Autumn was awesome. She allowed is to look and provide information without standing over us. We will come back to see her for any other furniture needs!
Easy transaction. Dealing with Jacob was a pleasure. Great furniture
I hate shopping, but at Ashley's we had a great salesman in Edward who gave us good service. He had all the information that we asked him and he was a true professional..Thanks Edward
We had a GREAT experience at Ashley Home Store in Irmo!! Lance was amazing. On our 1st visit, he introduced himself and checked on us a few times but didn't hound us, which we appreciated, and he answered all of our questions very quickly. I went back to speak with him again about a specific couch set, and he helped get me a great price and was very on top of everything!
I purchased a bed frame and dresser, and my friend purchased a couch. I used my credit card, and my friend paid cash. When the delivery truck showed up, only the bed frame and dresser were on the truck. We had been told all items would be on the truck even though the couch's delivery dates kept changing. The couch was not on the truck. So my friend wanted a refund so he could get one somewhere else. Instead of refunding him with a check, they said they don't do refunds. So he had no couch and no refund. Sky lied to him, Ed mislead myself and my friend first and foremost. Very bad experience! And now not only is my friend out $2300 and no couch, but the dresser that I got now has drawers that don't even stay shut after less than 30 days so now I can't even send it back if I wanted to...
sheri was awesome
Chad was awesome !!
Lance
Great customer service and friendly
I had been looking for a table for awhile that fit my space and look perfectly. I almost purchased online but was inclined to go in store to make sure it was exactly what I wanted based upon the online photo. When I arrived I met with Ed and he was amazing! Extremely helpful, pleasant and personable. I am sure that the rest of the sales team is great but I highly recommend working with Ed!
Awesome Experience! I came in not knowing if i wanted to purchase and item i've been eyeing for a while but Mr. Eddie D was super helpful and explained the whole financing process. Super sweet man! Very quick process when you’re working with someone who knows what they’re talking about! Thank you so much Eddie!
I had very knowledgeable salesman Mr. Eddy, thank you so for your patience with me. I forward to visit your store again .
Eddy was a great help. We got exactly what we wanted for a good price.
Ed,was a great salesperson very informative! Help me make the right choice for me! Thank you for everything!
Such an incredible experience! Autumn helped me and my partner through the entire process of buying our first couch! She was friendly, personable, and I would recommend her and her service!
Had a bedroom set picked out. Was given a price by Eddie and we accepted. The price changed twice because Eddie didn’t include an item in the quote that he said he did (my wife had to catch this oversight) and the other time because he included the incorrect item. They were unwilling to work with us on price and the manager was rude and dismissive; Never introduced himself, never apologized for their mistakes. Never even got his name. Eddie told us multiple times that he always gets different answers based on what manager he asks. The manager just ran around with his little radio barking orders at everyone. I know they had more room to work on price because the online prices were less than what we were asking them to get to. I want to make clear that although he made a couple mistakes, Eddie was pleasant and attentive, and was clearly held back by the incompetent manager. Glad we walked - I’m pretty sure we dodged a bullet on this one.
Great experience! Deb McCafferty was very knowledgeable and helpful!
Very please with the selection and the buying process
Great store thanks Jeanette for suggesting the pillows. She was a big help
The manager assisted us and was kind and generous. I would recommend shoppers reach out to Sherry.
I want to take this time out say only but good things about this Ashely furniture location on harbison Boulevard!! I had two awesome associates that went above and beyond Sky and Alice! I really appreciate your time and services and can’t wait for my Furniture to be delivered to my new apartment!! Thank you again!!!
Alice was very helpful! She was amazing with helping us pick out a guest bed!
Great experience! I bought a bed from them, great price and the customer service was impeccable. I would definitely recommend to my friends and family! If you do go, ask for Lance! He will get you what you need and more.
Great experience from beginning to end.
Lance was great!!
Tahgee Has Great Customer Service
I had a great experience Amanda was very helpful ☺️
Eddie was very helpful and patient as we shopped around the store. We found a bedroom outfit that is good quality and aesthetically pleasing.
Deb was very patient and super helpful. She worked with us as we selected what we wanted and ran numbers that we were comfortable with. She did not show signs of being flustered nor impatient as we were making our selections.
If you ever find yourself in the Ashley Home Store on Harbison Blvd, ask for Autumn. She's nice, patient, and willing to go that extra mile to make you feel comfortable when searching for furniture for your home. She took her time to answer any questions we had, provided options to think about, and at no time did I or my mom ever feel rushed. My mom was able to make a decision on the bed she wanted, and Autumn & Jacob was able to close out the sale the same day. My mom is happy, and so am I. We will definitely be returning soon.
Working with Eddy D. was a pleasure. He was professional and courteous! Thank you.
Autumn was fantastic! She pointed us to a great sectional set that was on clearance. She also explained the difference between the mattresses so when we are ready to purchase we will be better informed. She was real and extremely helpful.
Autumn was awesome. Not high pressure, just very friendly and helpful.
Autumn was very helpful finding a couch and help us look at mattresses. 👍👍👍
Lance is bomb! 2pac rules! Sweet gentlemen lance is. Lance lance lance for the win! Stay cool
Lance was so awesome! Super helpful and friendly!
Lance was totally amazing!!!! Will definitely see him again!
Lance was awesome! He was very friendly and easy to talk to. He was patient when it came to picking out my furniture and helped every step of the way!
Beautiful store and great staff.
Ed was phenomenal! I would highly recommend this store and working with Ed.
This has been an absolutely fabulous experience with in store shopping. My family and I were in search of new den furniture, as well, as kitchen. Chad, our Sales Associate was simply exceptional. He was professional, knowledgeable and pleasant to work with. I highly recommend not only Ashley Furniture but ask for Chad. He is an excellent associate!!!
Eddie was super patient and assisted us with purchasing a new living room. Highly recommend working with him!
I visited the Harbison location. My friend purchased a bed on her credit card, and I paid cash for the sofa. My merchandise never was delivered. I requested a refund, and two weeks later, I still have no answers about my refund, nor do I have my sofa??? Shame on Ashley furniture for telling me a lie and holding my money. Sky(operations mgr) LIAR Jacob(GM) LIAR Ed(salesperson) LIAR.
I recently purchased kitchen furniture from the Irmo store and was assisted by the store manager Sheri Williamson. I found her to be extremely knowledgeable, pleasant, and responsive. She knows her product and knows how to please her customers. Sine this was my very first time shopping at Ashley, I’m hoping that the quality and promised delivery date will be as exceptional as Sheri was for the process.
Wonderful experience. Was created with a water and a great customer service experience. Alice helped me locate what I wanted and made sure I got the best deal.
Alice was extremely helpful for my wife & I. Definitely recommend!
$500 for diamond care warranty is not worth it. If you have an issue, you get told, “that isn’t covered.” It’s ridiculous. Do not pay for it!
Very very helpful Team at Ashley. The furniture is great and the quality of work and inventory is amazing. Can’t go wrong with The Ashley Team!!!
We received outstanding service from our sales rep Sheri. She was very patient with us. Also extremely helpful in finding a recliner that fit our needs and taste. Thank you Sheri! 😊
Came in and spoke to Kyle about a recling sofa and decided to come back. He was very helpful and pleasant. Came Kyle wasn't there so Frb helped me out and 3 ordered my sofa. She was also helpful and pleasant.
I had a great experience purchasing a new sectional sofa at this Ashley Furniture store. Chad was GREAT! There is an Ashley Outet closer to where I live but I wanted to view more options and this store didn't disappoint. I recommend and I will be back.
This was one of the best experiences I have had! Alice Barnes was so helpful in finding what I wanted and setting up my delivery date that I needed!
Helping my 74 year old grandma purchase her a dinning table so we decided to visit your Harbison location, only to get there and not be greeted for about 15 minutes. Once we were greeted we voiced our concerns to Ms. Sheri, whom was very polite and helpful. The item we purchase was on clearance and we were able to pick it up once we picked our truck up. Fast forward 6 hours later we came back to pick up our furniture and still wasn’t greeted and was told that Lance would be with us in a minute. After he finished with his customer he walked in the back. We waited and waited. Finally we ask one of the sales associate(Dawayne)for help again, he apologized and helped us the best way he knew. We was not satisfied with Lance customer service at all. When customers walk into your establishment they should greet them within a timely manner.
Very helpful and professional!
Autumn was fantastic in helping us get our new couch! Highly recommend shopping at Ashley (and suggest Autumn).
My salesperson was friendly, polite and helpful. He pointed out advantages of different items. I couldn’t find the recliner I wanted in another store. I have also purchased a double bed, mattress and box spring from Ashley plus a bedroom suite.
Our salesperson, Ed is a very nice person. Very professional and a pleasure to work with. Recliner being delivered tomorrow, 5/5/23. Can’t wait.
My family recently relocated to South Carolina (within the last 48 hours.) Our couch was no longer usable as it was. So, naturally we began the search. We decided on a couch that fit within our budget ($500.00.) It's not a large amount of money but we thought we would still be welcome as customers. Upon arrival there were several employees standing by seemingly idle. We were greeted by a sales associate. We will use the initials D.M. She seemed friendly at first. We knew what we wanted when we came in. Should have been fairly easy. She did show us two other couches after we looked at the first. But as soon as we mentioned our budget her attitude and friendliness disappeared. After that we felt as if we were either unwelcome or a nuisance. The associate would quickly walk away whilst speaking causing me to have to chase after her. Not once did she say something transitional like "hey, come with me." Or "would you mind stepping over here. We began to write up the order. She was kind of unfocused and had to ask me my name multiple times. She asked for my email. I gave it to her. Tried multiple times to spell it out verbally and then finally said I would write it down for her. She VERY STERNLY said "NO." I was pretty taken aback once again as I felt like a kid being scolded. Finally, we had the manager process our payment. I actually had to go seek him out because as before the associate had walked away without warning. He was fairly civil. He never made eye contact with me or introduced himself. So that was slightly off-putting. Sad thing is he was the kindest person there. I am HEAVILY tattooed so, I'm used to some discriminatory treatment. I just was hurt and offended with our associates attitude towards paying customers.
Ashley's personnel was extremely attentive to our needs. They listened, and provided excellent service, at a great price, and delivery when needed. I dealt with Cherry. She was great to eork with.
I had a great experience at Ashley Home Store. My daughter and I were greeted immediately by Home Furnishings Expert , Chad Truett. Chad was very knowledgeable and helped us with every question we had. I will shop again at Ashley and will ask for chad if he doesn’t find us first! Brenda Curtis
Kyle was great! Helped us get a great deal on the couch we loved, customer service was great, all associates very friendly and helpful and we can’t wait to get our new couch!
Great customer service all around!!!!!
lovely experience, helped us out in getting what we needed!! The people are very nice and welcoming!
I can't say enough GOOD THINGS about the sales rep I had Autumn Paredes other than she was the BOMB!!!!! She was Professional & Friendly. I would purchase more furniture from this store only if Autumn was my sales rep.
Good prices on furniture. The salesperson I spoke to, Lance, is very helpful and knowledgeable. I will be returning to this location.
Ed Straiter our sales person made our shopping experience very easy!! He’s the best and if you are looking to purchase pls visit and ask for Ed at the Harbison location.
Alice was wonderful and very knowledgeable
Alice was wonderful to work with😊
Chad Truett helped me with a new loveseat and he was great! Very happy with the loveseat and the whole sale process was easy.
You can’t find a better place to get your furniture. Lance literally shopped for me by phone and helped me purchase everything since I couldn’t get there. By far the BEST customer service I have received in a very long time!!!! Thank you Lance!!!!
Lance was a great salesman. Def. Confident and knowledgeable about the products.
Chad was awesome great service will be coming back!
Lance was so attentive and really enjoyable to chat with, not only about making sure we were pleased with our selection, but also just a really awesome salesman. Easygoing, professional, friendly. Keep rocking and rolling!!
Lance is the truth!! Ask for lance!!
I had a great experience with service, with Lance today
We decided what we wanted a few days before going to the showroom and even called ahead. Chad answered all our questions and was very helpful. When we went into the store, Chad greeted us at the door at showed us exactly what we wanted to see. There was no sales pitch and pushing other merchandise and I greatly appreciate that. Thank you!
Chad was great!
We bought two love seats marked down. Customer service was great!
Great choices and value!! Deb was very helpful and did not pressure. Would highly recommend!
I was recently looking for 2 new pieces of furniture for my house. Decided to take a trip back to Ashley Furniture, as Ms. Deb and the staff have always been helpful. I was greeted immediately as I walked into the store by Ms. Deb. I let her know I was looking for a reading chair and a cabinet of some sort. She showed me multiple options and we finally landed on one. She went over pricing and protection plans with me and helped me check out. The chair was back ordered for about 45 days, but she let me know she would keep checking on it for it to be delivered ASAP. And what do you know, it was delivered today, 3 weeks early! I’m very pleased with my purchase and so is my pup! We appreciate Ms. Deb and she will continue to be my go to for my furniture needs!
Very nice selection, did not find what I needed but may return.
The furniture is very nice, but there were problems with delivery. I purchased the bed and chair on a Sunday. While shopping, I was told delivery would be the following Wed. At checkout, delivery was changed to the following Wed (a week later). On Monday, delivery was changed to Thursday. Even on the delivery date, the delivery time kept changing. This was not a pleasant delivery experience
We had a great experience at this location! Alice answered all our questions and we got a great deal on our new couch!
So far my experience has been great
The store was clean and loved the different furniture settings. Nicely arranged. Great selection to choose from!
This is a great place to go around and sit, maybe somebody will ask you if you need anything but you know that you don't you just enjoy sitting
From Start to finish I mean from the moment I walk in the Ashley store I felt like ROYALTY. ANGEL who I first met at the outlet was just that an Angel. I explained to her about my Cancer and why I was having it hard getting furniture she listen then she said no worries. Angel made sure that there were no worries with my furniture process.I gave her a budget and she stayed under it. I was able to get a beautiful complete furniture for the master bedroom and a complete living room. Ashley is my FOREVER FURNITURE STORE NOW BECAUSE OF ANGEL! AMAZING CUSTOMER SERVICE JUST AMAZING I thank God for leading me to Ashley!
Second experience with Deb and she is fantastic! Delivery has been great and I will be a repeat customer! Thank you, Deb!
Kyle did a great job helping me with furniture!! Very customer focused and friendly!! Process was efficient and fast.
Lance was amazing and I had an awesome experience! 👌 he
Nice and friendly staff
Sheri at Ashley Harbison was wonderful and patient, she helped us work out a final decision on the furniture. The delivery date is next week, fingers crossed the delivery experience is just as good as the sales experience.
Loved our experience buying from ALICE! She took her time and really listened to what my wife and I were looking for in our new sofa. We didn’t feel pressured to pick any one model over another and ended up with the perfect fit. Thanks again ALICE it was a pleasure doing business with you and we look forward to doing it again!
This is the place to come if you need good furniture at a decent price. Autumn took great care of me. She answered all my questions and made sure i got exactly what i needed. Would definitely come back.
I was looking for bedroom furniture and Lance was very nice and super helpful. Will definitely be going back to see him to furnish the rest of my house.
Came in looking for a couch, asked for lance and he got me in the door and out the door quickly
Lance has been so patient and amazing! He is super helpful and not pushy at all.
Lance was very helpful when finding my couch, he gave us many options and made sure we were happy and comfortable the whole time!
I was approached by the floor sales and I stated that I was looking for specific end tables, he took me directly to them. I told him I wanted them, we immediately did the paperwork and he also price matched with their Ashley online price. I was in and out in ~ 20 minutes and was very happy with the service and pricing. Thanks!
Met Alice today. My wife has been working with her for years…now I see why! Thank you Alice! You truly are the best!
Alice is our go to sales associate. She is extremely knowledgeable and good at designing your overall space.
Alice is always amazing when we come here.
Had a great experience today. We have been shopping for couches for a few weeks and haven’t found much we liked. But came to the Ashley’s location in Harbison and Deb McCafferty helped us find our new sofa and love seat!!
Super helpful. Second time we have purchased here and always had a great experience. Ed is fantastic!
Ashley Furniture is my store to go, we recently moved from Fl and I am so happy that I received the best customer service ever in SC, from Alice. She helped me a lot to choose everything that I need in my new home, according to our needs and space. She made us feel so comfortable and treat is like family, my 7 years daughter enjoyed a lot to talk with her.
Kyle was fantastic! Low pressure and was knowledgeable of both the product and the delivery process.
The customer service at Ashley Furniture store located on Harbison Blvd is top tier. I was immediately greeted by associate Kyle, who was extremely friendly and helpful. Had a really great experience!
Thank you Lance and staff at Ashley Furniture for all your assistance in purchasing my new bedroom suite! Lance was very helpful, knowledgeable, and patient. He made us feel like we were the only customers there and we left confident in our purchase. Our bedroom is now our new oasis! Thank you!
Lance helped us out and we couldn’t be more happy with the service! Answered all our questions, pointed us in directions that fit our needs and budget and was very patient with us! If you’re looking for someone to be honest and informative Lance is your guy!
Went to Ashley furniture recently and Lance helped us out. He was AMAZING. He was respectful, nice, knowledgeable about what we were looking for, steered us in the right direction , worked within our budget and couldn’t be happier with our new furniture ! We will be back to ask for him and referred all our friends and family to see him when they are ready to shop !
I will NEVER shop at Ashley furniture store ANYMORE. This issue isn't the store, it is the customer service line. I received my bed December 2021 and they never put the bed up correctly. I called and nothing could be done. Fast forward, my bed completely breaks in November 2022. From November 2022 to February 2023, I called the customer service line regarding my parts. It took three months for the parts to come in. That isn't the kicker, the customer service representative, continued to lie and say my parts are on the way. I called today and another customer service representative stated that they were never order. I AM OVER ASHLEY BECAUSE OF THEIR CUSTOMER SERVICE DEPARTMENT. At this point, I don't know who to trust. *update* I was provided a number to text, I text the number and no response. HORRIBLE SERVICE ALL AROUND.
Lance, go to expert at Ashley Furniture on Harbison. See him for all your furniture needs. Excellent experience and very knowledgeable.
Amazing customer service. Would recommend this store to anybody who asks. If you are going in for a purchase ask for the representative by the name of Lance. He was respectful and understanding throughout the entirety of my experience.
Bad customer service she was not a good customer service person
Autumn was the best salesperson. Knowledgeable and expert
My husband and I were in the market for a sofa, so Ashley furniture was first on the list to check out. Autumn was the associate that helped us and she was fantastic, definitely good at her job because now we have a sofa on the way!
Spoke to Sheri on the phone. She was knowledgeable and kind. She agreed to honor an online price. I worked with Deb in-store as Sheri had to leave for an emergency. She was also knowledgeable & kind. Her service was quick & easy (important for busy moms!). She assisted me with information about a sleeper sofa including how to open & close. She was knowledgeable about delivery services & protection plans without being too pushy. Overall, so far my phone and in-store experience was great! I'm looking forward to the delivery of our sleeper sofa next week!
Skye Walker is so professional and courteous! Love my sofa!
Tahgee help me a few months with my purchase of a blue plush sofa . He was extremely nice and professional . Also was able to get my sofa delivered in less than two weeks and approved for financing! I enjoy my shopping experience & also how fast he was able to complete my order from start to finish.
Chad was a lot of help today. Great experience!
We had Jeff and he was awesome! He helped us pick out a new couch. Made the process enjoyable and a great sense of humor.
Ed was the best! Very helpful.
Complete rip off. Don’t honor their word. Purchased new furniture that was delivered damaged. Called the store to have replaced or repaired and they gave me a repair date for over a month away. Called the store again since this was totally unacceptable. Was lied to by Sky that he would get me a new piece by the time of my event since one was in the warehouse. It never came. So I decided to wait on my appointment. It was today between 12-3. The instructions stated they would call 30mins before arrival. He arrived at 11:43 but never called. I was in the back yard. I called at 2:38 to see what happened they told me I missed the appointment and would have to wait over a month for another one. I called the store and guess who answered yep Sky and he proceeds to say oh you have to call customer service for that. Don’t buy from here. This was my first time. I’m usually a Havertys or Whitash girl but went here for an inexpensive piece. You get what you pay for. Along with the horrible service.
Had a great experience at Ashley Furniture today. Sales people were not pushy and we were offered wonderful discounts.
Thanks to Deb for her product knowledge and help! She knew all our questions! Thank you!
Edward was great. Friendly knew his product so easy to buy from. Autumn was also someone who I would work with.
It was really good she took her time with us
Beware of no customer service and hidden cancel fees in the details. I have given them a bad review, they reach out acting as if they care with a text me number. I have texted and still no response. Skye the manager is arrogant and Alice in Sales has made no attempt to reach out. Horrible!
Great shopping experience today. No pressure but any questions I had were answered. Deb McCaffetty was very helpful. I was able to purchase exactly what I came for today! I will definitely be back.
Beware of cancelation fee if you change your mind. Furniture not delivered yet nor was it special order. Salesperson Alice never informed us in store and we signed paperwork where fee was hidden in the details. She actually commented to refuse upon delivery if not happy! No mention of 10% fee. Store manager Sky was arrogant when we tried to work it out. Bad, bad customer service.
Store nice but employees not welcoming it is one of thems turn the rest to busy on devices....kinda felt like we didn't belong ...or 2nd class but did not let it happen....lost sale sorry guys
Deb McCafferty at the Columbia SC store (231) has been absolutely amazing every time. In the past couple years we have bought several things and each time she has gone out of her way to help us. Once we had a bed that broke and she immediately did all that she could to get us a new one. Another time I could not make it in the store to purchase and she took time to send me prices and pictures, etc. We love thr furniture from Ashley so much but the customer service is even better.
Autumn was so helpful and patient as we had our two rowdy kids in tow! She helped us find a sectional to meet our needs and a new mattress, walking us through the options and features to find what was right for us. Thanks, Autumn!!
All I have to say is AMAZING!!! I’m absolutely in love with our new living room..everything from the couch to the side tables!! However the best part was my experience with Ms. Alice. My fiancé and I walked in “just looking” and with a few vague measurements. Ms. Alice asked all the right questions and gave us just the right about of guidance without being pushy!! We found our PERFECT living room couch and tables that day. After they arrived, which she also made sure was done in a timely manner, she let us know about a dining room table that was on deep discount! Needless to say we are very happy customers and now great friends with Ms. Alice!! Great Job Ashley Furniture 😊👍
They have a great selection of furniture and Alice our sales lady was wonderful to work with!!
Debbie was super helpful! She made the purchase process so great. I highly recommend requesting her when going to the Ashlee in Irmo.
Kyle was extremely helpful and nice during the shopping and buying process.
Deb Was Awesome! Great Customer Service! Thank you!
I had the best shopping experience with Autumn! She was so personable, sweet, not pushy nor overbearing. She did not make me feel rushed nor did she make me feel like she was just out for a sale. She was very knowledgeable about the furniture, she gave me time to spend with each piece to make sure it was something I wanted, and she was very patient because I was so indecisive. I knew what I wanted but just couldn’t explain it in words so we walked the entire store until I found exactly what I was looking for at the price I could afford. When it’s time to make another purchase this is my store! Thanks Autumn for being such an awesome lady and great sales representative! Stephanie
Alice was a pleasure to work with helped me with purchasing my bedroom dressers and chest.
Ms. Sherri was very helpful when it came down to finding the perfect mattress and all. I appreciate all her help and she got everything delivered all at one time‼️
Sheri was truly amazing! She gave us options and then gave us time to process those and decide what we wanted. I would recommend her highly. We will see how delivery goes next week
Alice was wonderful and amazing
Deb was extremely helpful. She was very knowledgeable and had the patience to show me multiple items to find the perfect piece for me
I was looking for a new bedroom set for my daughter for a few months now. Every time I came in the store Lance informed me of my options, took some time to let me know what was in his inventory, so I wouldn’t have to wait on the furniture. Lance was a great sales person. Great guy.
I worked with Deb McCafferty today to pick out a new living room set and had a fantastic experience. Deb was attentive but gave me space to look around when I needed it. She not only helped me pick out the furniture I wanted, but also gave a very persuasive sales pitch about a new tempur-pedic bed that I’ll most likely been investing in as well. Best experience I’ve had while shopping for furniture!
Autumn (like the season) was amazing. We came in not wanting to buy anything but left with a $4000 couch. Nothing crazy. The process was easy and I feel like I made a really adult financial decision. A+ customer service.
Mrs. Deb McCafferty is wonderful . Fast and very respectful. Will definitely be coming back.
Mrs Alice was superb she was very informative polite and helpful would love to visit again and again and again
I visited this branch and wrote this comment according to the branch not Ashley (Racist, not helping only looking for money. It was my first and last time to visit). Two days later Ashley management contacted me, listened to me carefully, took my comments seriously, promised to watch the branch to avoid such behaviour. They apologised and issued a gift card to show good willings. What I want to say that Ashley as a company and management differ from small branches and people working their. Rating, comments and opinions are taken seriously and will be followed up. Thanks Ashley
Chad was great. Very helpful and knowledgeable. He was nice and professional. I had a picture from the website of what I was looking and he hooked me up. Purchase and setting up delivery was quick and easy. Thank you Chad and Ashley Furniture for making this a great experience.
Alice is always helpful and friendly!! She’s the BEST!!
Glad I came in the store I got a real good buy and it's all good and Mr Kyle Smith is my number one salesman
Lance was awesome! He was very knowledgeable and helped me find what I was looking for within minutes....great salesmanship!
Angel was great. Very helpful and knowledgeable. Would buy here again.
Chad
Quick service with Chad!
Chad is great to work with!
Autumn was amazing! We walked in with our expectations face down in defense but activated Autumns trap card. We got an amazing deal and an awesome new bed!!. We will definitely play again soon.
Deb was very helpful in narrowing down which mattress was right for us (type, price, comfort types & features), so I was able to pick just the right thing for us in a short time.
Alice was absolutely wonderful from start to finish! Can’t recommend her enough!
Went in looking for a new mattress. Alice was so helpful and knowledgeable from the very beginning. On the day of delivery, there were some issues. I reached out to Alice on her day off and she still tracked down the delivery for me. Exceptional customer service!
Deb was great to work with!!
Deb McCafferty helped us find the bedroom set we’ve been searching for since we bought our new home. We love the furniture and Dab was so sweet and helpful! Go to Ashley’s! Ask for Deb!
This store is amazing!! Ms. Alice was awesome. Very friendly, knowledgeable and eager to help me get everything on my list within my budget plus some!! Highly recommended!
Lance greeted us, was friendly, courteous, pleasant. He directed us to where we wanted to browse as we just wanted to look. He said he'd check on us shortly, brought us water. He continued to check on us, offer information, asked us pertinent questions. He was relatable. We took a long time and he continually assured us to take our time, he wasn't going anywhere . I ultimately purchased a recliner and a sofa. I was extremely pleased with his service and would go back to Ashley and Lance anytime I need furniture.
We went to several places trying to find what we were looking for. We found it here! We met with the sales associate Alice who was wonderful! She was really helpful, personable, and took care of everything. Easy and wonderful experience! Update, went to see Alice again today and she was so helpful! She’s the best!
Kyle Smith is the best sales associate ever! He went above and beyond to get me exactly what I wanted at a price that was more than affordable
The sales agent Kyle Smith was wonderful ! He got me everything I wanted at a more than affordable price. I highly recommend him.
Do not shop at Ashley furniture .. I purchased $13,000 worth of furniture from this store and received four broken dressers and a broken power reclining love seat. Their delivery crew hit every wall in my brand new home and even the ceiling with the furniture. After two attempts of trying to fix the love seat they are refusing to give me a refund. The store manager says that he can't do anything and says the contract says no refunds. How's that possible? the furniture has been broken since day one and is only 3 months old. The store manager is a joke and has no business working in customer service. I will never purchase another piece of furniture from Ashley furniture and I encourage you to stay far away from this place. I wish I could give them zero Stars.
Do not shop at Ashley furniture .. I purchased $13,000 worth of furniture from this store and received four broken dressers and a broken power reclining love seat. Their delivery crew hit every wall in my brand new home and even the ceiling with the furniture. After two attempts of trying to fix the love seat they are refusing to give me a refund. The store manager says that he can't do anything and says the contract says no refunds. How's that possible? the furniture has been broken since day one and is only 3 months old. The store manager is a joke and has no business working in customer service. I will never purchase another piece of furniture from Ashley furniture and I encourage you to stay far away from this place. I wish I could give them zero Stars.
Alice Barnes was very helpful today!! She helped us get the sofa, chair and rug we wanted! Thank you Alice!! (Columbia SC)
Lance was wonderful! Very patient and very helpful in ensuring I was a satisfied customer. 10/10 would definitely recommend. Make sure you ask for Lance!
The furniture is obviously high quality, but the salesman, Lance Cline, was very personable, patient, helpful, and kind.
Alive was great to work with, she was very knowledgeable and friendly. Look forward to working with her again for my future furniture needs.
I Despise shopping! Clothes, shoes, online, you name it! So you can imagine how I felt when I needed furniture to finish my sons nursery! However, thank goodness for Chad! The first set I pick was too big to fit inside and Chad told me it wasn’t going to fit but I didn’t listen lol!! In the process of Chad helping me find one that fits (and me actually listening this time) some personal challenges came up. My little sister transitioned and my so came early!!! Chad checked on us and assured me that when we got settled he would be there to assist with the exchange! 4mths later we closed the deal(Like it was a house)!!! Lol thanks Chad! See you soon!
Great! Experience
Alice was awesome. Changed our mind a day later and got something totally different and she was super helpful with everything. Bought all our living room furniture last winter and now we just bought all new dining room and bedroom furniture as well
Alice helped us out over two days, and was very patient with our indecisiveness. We love everything we got. Thank you Alice.
So me and mother came I'm today to look at recliners for my mom and Lance greeted us and was so kind and so helpful, offered us something to drink, then led us in the right place to look. Then he gave us our space to look around! Then he took us told us all about the beds, So knowledgeable about the products!! He's AMAZING customer service... Definitely ask for him ..you'll get excellent service!!!! 👏
Ask for chad when you go there. Was very helpful!
The help we received from Alice during our mattress purchase was excellent. She was friendly, and very familiar with the mattresses which made the process extremely easy. Would recommend her to anyone.
Chad Truitt was a tremendous help with helping pick out a bed and his customer service was amazing. Whenever I had problems with the delivery drivers delivering my order too early, Chad helped me fix the problem in a reasonable way and was very caring! Thank you for the tremendous experience Chad!
Chad Truett was a wonderful help when it came time to picking out a bed. I was in a bit of a rush as I had to come in after work which put me arriving a bit close to closing time, but he did not make us feel rushed at all! He took his time and made us feel welcomed!
I had a great experience at Ashley today. I really appreciate the great customer service. The salesperson Deb was excellent. She was very polite and knowledgeable. Furthermore, she helped me get the best prices on everything I purchased.
Today I came into Ashley’s furniture to look for a new sectional/couch and Angel was amazing! She gave us time to look around asked us our likes/dislikes and showed us furniture based on our preferences. She gave us a quote on the furniture we liked and made us feel very comfortable with our selection. We will definitely be back!!
Went in and met with Autumn who helped us with a much needed new couch. She made the entire process seamless! If you're in the need for furniture look no further ! Ask her to throw a Purple Pillow your way. Might be shocked how much it weighs though!
Thank you for an excellent experience Autumn!
Just stopped by and worked with Jon, He was such a pleasure to work with! Thanks Jon and Angel for the excellent customer service!!!
Today!! I had and absolutely amazing furniture buying experience with Autumn today. She was super thorough and went above and beyond to insure we left with our sofa!! Ask for Autumn she will get it DONE!!!
Stopped by 2 times today and had Autumn as my sales rep, she was amazing. 10/10 will be requesting her again for our next purchase!
Chad was great!
Bought a new mattress, Chad and the entire staff at Ashley was great, highly recommend.
Autumn is the greatest sales person and will get you the best deal!!
Have ordered twice from this Ashely this year, with the help of associate Laura Hydrick. Both times she was incredibly helpful with picking out the best furniture for my family's needs, and even dealt with a delivery issue we faced to get it all sorted out. Will be shopping with her again for any future furniture needs!
I got a new couch, bed frame, and outdoor set! Laura Hydrick helped me and everything went very smooth! She was great and got me everything I needed and made sure it was delivered on time!
I got the cutest outdoor rug on sale! Laura was super helpful and made sure I got what I was looking for!
Worst store ever!
I was so Lucky to walk in and meet Angel she was so sweet kind knowledgeable .She went through everything to finding my bed King at that. I Love the service if you are looking for a comfortable atmosphere check them out.....
Laura Hydrick was a great help from start to finish! Was very personable. Everything arrived on time! Set up and delivery crew was fast and they hauled off the trash.
Lance Ciine was the best! He made my whole shopping experience amazing! Very knowledgeable, kind, caring and never rushed or pressured me for a sale! I’ll continue to shop at the Harbison store in Columbia SC and be working with Lance and sending everyone I can to his store. I’m not sure of his job title but but he’s definitely Manager material! Thanks Lance and Ashley for my new Tempur-Pedic mattress and my Tempur-Pedic pillows! Can’t wait to get them delivered to my home!
Lance on Harbison was great to work with! He was knowledgeable, professional, fair, and courteous.
Laura H was the associate that helped us. She was very helpful, prompt, and kind. We are excited for our purchase and have had a great experience thus far!
Very pleased with our recent sectional sofa purchase. Great value and Jeff was very easy to deal with. Highly recommend him!
My first and last visit with this store. I walked in looking for some living room pieces. When asking a sales person, perched against the arm of a sofa, if he could assist me, he stated "I have got a customer". Mind you, no customer was within 5 feet of his circumferential distance or my view. He asked another associate with annoyance, if I could be helped but there was great reluctance by the other associate. I saw one couple in there who was being helped by another salesperson...none of which were the two individuals being addressed. I asked for the manager and of course, a sales associate immediately popped out of the woodworks stating he was willing to assist me. Most likely due to me requesting to see a manager. Of course, when explaining my experience with the associates to this manager, he loudly stated that "we have been busy today". When are you ever too busy to drum up more business? Yes you provided a salesperson to help me but why did I have to go through those lengths for help? To this branch store, I recommend, you not be too quick to judge a book by its cover. Because of your lackadaisical, dismissive behavior, you missed out on a very good sell. I promptly went to a more expensive furniture store who appreciated my patronage and had better customer service. Quality is not only based on the product but the service provided for the product. BUSINESS 101 LESSON: Kindness goes a long, long way.
Extremely rude staff. Was called a “princess” for disliking a couch. We won’t be giving him (Jeff) any business.
Purchased bedroom furniture in 2017. Within a year, the drawer pulls started breaking off. In 2019 we contacted the store and they sent us 4 replacement ones. Since the original purchase we have lost 11 out of 23 drawer pulls. Now they say our account has expired and they can't help. Drawer pulls should not just pop off-obviously they are defective!! Now, we're left to pay for the replacements, which are not cheap-and neither was the furniture!!
Angel was very knowledgeable and pleasant to work with.
Angel was awesome. She really took the time and showed me what I wanted. A pleasant person to work with. Ask for her when you come in.
Lance was such an outstanding salesman , he satisfied our every needs, out stands personally, thank you again
Lance done a awesome job! Really took the time to show us around and to make sure we got the best deal possible! Walk in and ask for him if you want good service!
Always have a great experience at this store. Alice is the best and made our time there enjoyable and professional.
Was told I would be financing through the store and that it would not be a credit card. I confirmed multiple times with the person helping me. A couple weeks later, a credit card showed up in the mail. She blatantly lied to my face, knowing I had plans to apply for a different credit card in the upcoming weeks.
Great store. Lots of choices. Chad Truett is an extremely knowledgeable and helpful salesman.
Thank you Chad and Angel. Great patience and super helpful!!
I went furniture shopping with my bestfriend, her fiancé, and her sister. Lance was amazing. He was very welcoming and helpful. He was very professional and kind as well. I can tell Lance loves what he does for a living because it all came so natural. I would totally recommend ashley furniture and tell them to ask for Lance. Great customer service skills.
I went furniture shopping with my sister and her fiancé. Everything went great thanks to Lance.
Me and my fiancé came in to buy a sectional and had the best experience with Lance. Highly recommend buying from him!
I had lance as my sales rep he did a great job would use him again
Alice Barnes was amazing and help us find the perfect cozy couch for our new home! Love Ashley Furniture!
Had a great experience, Deb was wonderful! Very knowledgeable and eager to help with any questions I had. Would definitely recommend her to anyone.
Lance and Fred were super helpful, friendly and awesome! Will be back to buy more in a few days.
Fred and Alice absolutely wonderful. They took great care of me and very knowledgeable of products.
Chad, did a great job. And I love my pillows Angel!
Everyone was accommodating and so very helpful from the beginning to the end. ( Laura and Fred)
Dealt with Lance when buying a couch he was phenomenal. Didn’t feel any pressure to buy he made me feel that he genuinely was just there to answer any questions we had. He will have my business from now on.
FRED AND AUTUMN DID RIGHT BY US!!!
Alice answered all our questions and helped get us squared away with easy pick up. Great experience!
Kyle was excellent! He was patient and worked with us on our decision. Great Customer service!!
Lance Cline is a wonderful asset to this company,not only did he help me pick out furniture but he was thoughtful and kind. He met ALL of my needs that a guest would expect when coming in those doors, he went above and beyond for me.
Lance was awesome he helped me through the whole process and Skye was awesome too and they have some great sales right now come and ask for lance
Fantastic experience.
Run! Do not bother wasting your time and money. They lied about items in stocks my son slept on the floor for weeks because they kept saying it was coming. Lost wages waiting for a delivery they said was coming and never showed up. Then when it was delivered and it was scratched and was being covered with scotch tape. The delivery guys threw away the hardware for the bed. No one calls you back when you try and speak to them. I was warned not to buy here and I took a gamble..shame on me..house winseveryone. I wi be holdingmy breathfor someoneto call me back.
Went in to buy a new living room set and was quickly greeted and assisted by Lance. Lance Cline, I believe. He was a huge help and very accommodating to every need. Very helpful in assisting me! Very nice furniture, highly recommend...definitely ask for Lance, he helped me get a great bargain on my purchase. Thanks, Lance!!!
Fred and Lance did a excellent job.
Fred and Lance did a great job.
Bought couches from Ashley. Salesman, Lance was great. He went above and beyond to not only help purchasing our couches, but also making sure that they were delivered on the day we needed them. Delivery guys not so great! When taking the big couch off the truck, they just dropped it on the floor. My husband told them to be careful... and all the guy kept saying was, "if you don't want them, we'll take them back". No idiot, just do your job and deliver my couches without damaging them!! Isn't that what you're getting paid to do??!!
Ed is a wonderful sales agent. I would recommend to work with him for is professionalism, knowledgeable of the product and patience.
Great
We are long time repeat customers of Ashley Furniture and every time they tale such great care of us. Jeff was immensely helpful when we chose our livingroom set, Fred is always a welcome, smiling face, and Jacob is extremely accomodating. My wife and I will definitely be shopping with Ashley for our future furniture needs.
Shout out to my salesman Lance for making the experience at Ashley amazing. He was very knowledgable of the product and very professional. I will be shopping there again.
Went in on July 30, 2022 and was helped by Lance. He was beyond AMAZING!!! He was so patient with me and my husband and didn’t mind getting us prices and estimates. His attentiveness to us gave us the confidence to follow through on the decision to buy from him. Once we got everything worked out he got us with Sky who worked out all the financing paperwork. This was such an amazing experience and I will never buy furniture from anyone else.
Edward at the Harbison Store is so helpful!!
Allison and Fred was super friendly and provided such great customer service!!! I brought a beautiful living room set and they were awesome!! #hookedupatharbison.
Fred and Autumn are the best!! Very helpful
Came in for a mattress and it was a super easy experience. Laura was so sweet and helped me find a mattress within my budget that I could take home the same day!
Stellar customer service. Lance was professional and knowledgeable. He made the buying experience smooth. ALSO my car died outside and he immediately got his car and jumped mine.
Will never buy at Ashleys again. They did not disclose in-store items were final sale. Try to return a chair next day. They have a no return policy. Go to any other furniture place with better business practices!
I received excellent service from Lance Cline while shopping at Ashley Furniture. He was very knowledgeable about all the items I was shopping for. He was very professional and kind and provided exceptional customer service.
Ask associate about product found what I was looking for.
Autumn was great! We highly recommend seeking her out when you visit the store. We weren't pressured at all and she was funny, which kept our three kids entertained. Definitely considering a Tempur-pedic after talking to her. She had an answer for every question.
Chad was so helpful throughout the delivery process! We had a new build home with a move in date that kept changing. He was very helpful and able to get our couch delivered when our house was ready! Thanks so much!
We had an awesome experience with DEB MCCAFFERTY. She answered all of our questions, was very patient, and even helped us find the best deal on the couch we picked out. Highly recommend!
After a terrible post purchase experience I am changing my rating to one star. If I could, I would give them zero stars. Apparently, the excellent service stops once they get your money because I had numerous problems with the delivery. I do not recommend Ashley and I will never make another purchase from them!
Thanks for a awesome service, and I enjoyed the friendly conversation, Thanks again Chyna
Sales rep. Alice was very helpful and knowledgeable during my visits at Ashley Furniture.
Lance and Autumn were so incredibly great to work with!
Chyna provided very professional and thorough assistance. She made our purchase very easy and stress free.
Chyna did a wonderful job of helping me to find a hutch to go with my dining set.
Autumn was quite helpful and was very good in communicating that we were discussing the current suite that I have. This is my second suite of furniture while similar they are uniquely different.
I worked with Kyle and Fred and had such a great experience. Fred walked me straight to the furniture I didn't know I wanted but I'm glad I got it! He and Kyle treated me and my sister with such great care. I would recommend them to anyone looking to buy furniture but not be sold.
Really appreciate the “excellent”customer service at Ashley Furniture store located on Harbison Blvd. We were immediately greeted by sales associate Sheri, who was very friendly/helpful. Also ran into store manager, Mr. Fred as he was walking the floor. Can’t say enough about how helpful and personable he was as well. Best service I’ve experienced from a manger (period). Ashley has officially become my first choice furniture store. BTW, initially stopped to “look”, as we drove home from breakfast, but “bought” chair/ottoman set and chaise lounge and it’s being delivered soon. #WinWinWin
We had a very pleasant visit at Ashley Furniture on Harbison. Our Sales Representative, Brandon, was very knowledgeable and took care that we chose the right mattress for our needs, as well as making sure he got the best price for us
Autumn sold me a couch that I love.
Deb was wonderful to work with. Very patient and knowledgeable. Spent the afternoon helping me furnish my daughter’s apartment.
My financial adviser told me to invest Forex & Bitcoin investment with this legit trader called Mrs. Sophia James, So i did and now I'm here to testify that she is the best, I invested $900 with her and i got my profit of $9,800 after days of trading, I withdraw to my local bank account here, Text Her on: WhatsApp: +17075598033 Email: sophiajames0122@gmail.com
I haven't had a more pleasureful shopping experience than the one I had at Ashley,s of recent! An True 5* furniture co. H Smith
Chad and Deb were excellent . Very helpful !!
We really loved and enjoyed working with Lance he's the best. He went above and beyond to satisfy us. I was upset 😡 about the refinance part but there goes Lance to put that smile back on my face. Thank God for him.
This has been by far the worst experience we have ever had both in store, delivery and customer service of the manager. My husband and I went in to purchase a new couch. We had to track someone down in the store to get assistance to place an order. The individual placed the order for our couch and matching ottoman. He was struggling to get the correct couch ordered and was finally able to get the right one after walking back and forth a few times. Our delivery window of the couch was continuously pushed back. Our original window was that morning. They kept calling multiple times to say it was going to be further delayed and pushed back the window until the final call when they stated they had no idea when they would be there and they did not want to continue with the rest of the loads. When I tracked down the truck, they were 5 minutes away. The truck did not show up until after 9 PM when the original window was early that morning. The only thing we received was the couch. Unfortunately, it took almost 6 months just to get the ottoman delivered and when it arrived, it was not our correct one at all and looked nothing like our furniture. I contacted both customer service and the store and all they could say was a new one could take up to 6 months and didn't know when we could expect it. The store manager in Harbison, Jacob McMillan, is horrible. He does not communicate about any updates, has no idea what he is doing and does not respond to emails when sent. He has the worst customer service and professionalism. We were told that once the exchange was completed, they would be contacting me in regards to compensation and no one has contacted me to date and the manager has ignored every email I have sent. I would not recommend them to anyone and will not be purchasing anything from them ever again. I will happily take my business elsewhere.
Kyle was great. He was helpful but not pushy. Answered all of our questions and was so friendly. We haven't purchased furniture in 20 plus years. Kyle helped to make it nonstressful for us.
Customer service is great, they really take care of you.
Sheri Williamson was right there to answer all my questions. Sharp & knowledgeable! Handled my questions and my order in great fashion. Thanks Sheri !!
Alice Barnes was awesome. We shopped at 6 different furniture stores in the Columbia area and found nothing we liked. We saw several things we liked at Ashley and one set (which we bought) that we really loved. Ashley definitely had the best selection of furniture that does not look all alike. Alice was amazing. She was very knowledgeable, helpful and on our side.
The sales person Lance was awesome. He was very helpful y polite.Tgey delivery process is a headache and aggravating. Only has certain day that they will delivery in your area.Give a time frame when they will be there but showed up hour early so no one way there to expect delivery.
The furniture is made of pressed sawdust and when it falls apart you can not just buy the replacement part. Worst $1700 I've ever thrown away! Never again!
I have bought furniture at this store in the past and have always had a good experience here (except for Covid delays 🙄) but never overly impressed with my sales people until now. Lance C. knocked my socks off. I don’t think I have ever met anyone more passionate about furniture. He was kind & did not get annoyed with my questions even though I told him I was not buying today. I wanted to do some research & he was ok with that. I will definitely be back and will only work with Lance!!!
Chad Truett was very professional and super nice!
Lance Cline provides excellent customer service and very knowledgeable with Ashley products. My husband and I are repeat customers of his. Ask for Lance at the Harbison location for all your furniture needs.
We have bought Ashley’s in the past(10 yrs). It has always been a great experience. This time around it was exceptionally pleasant. The store itself had a clean and organized display of furniture. It was easy to understand the set up of store. We were helped by Cline and he was exceptional with his customer service and knowledgeable with merchandise, availability and pricing. Our Sofas were delivered in great condition and with excellent care.
Great customer service.
I visited this store location on harbison a few times in the last couple of years. Occasionally they will have one or two people who actually want to sell furniture. I picked up a snobby vibe last year , but yesterday was the absolute worst!! No one said a word to us the whole time we were in the store. VERY RUDE!! I will be going back to Sandhills to make my purchase! They have a bigger and better set up than Sandhills location, so I gave one star. But, Who pays people for doing absolutely nothing!!! ???? I saw people who look like the need to get up and move around just sitting on their rear end!! It’s just ridiculous!! Do something!!
Autumn was wonderful! She went above and beyond for us today when we purchased our dining set. I will definitely be back soon!
Lance at Ashley furniture totally was so helpful! He was able to help us find exactly what we needed. Lance worked hard helping us and we are so grateful! He gave us great prices! He loved him!
Mr. Ed and the in house financing lady were personable and very helpful! I was able to get my chair and pay for it in 30 mins!!! I told Ed what I wanted and he secured the deal. It will be here NEXT WEEK! I don’t know what miracles Ed made but my sofa will not takes weeks, nor months! Harbison is great store with friendly service!
Laura was amazing!!! All furniture I wanted was in stock and ready to be delivered.
My sales consultant name was Lance he was very patient. He did everything to make me comfortable and confident about the pieces that I bought. Check lance out for all your furniture needs. I think you Lance for making my experience a great one.
Our sales consultant Lance, is the BOMB.COM.
My husband and I went in today to really just look and falling in love with a sectional that we both could agree on! Chad and Angel were so wonderful in helping us from start to finish. Answering all of our questions and taking care of us in a timely fashion. We were extremely pleased with the entire process! Highly recommended! We cannot wait to enjoy our new couch!
If you come to this store, ask for Sheri! She was an amazing sales associate. She answered all of our questions and helped us find furniture in the store and stuff online too. She truly made our experience the best I've had at a furniture store.
Had a really great experience here. Lance helped me a ton and I got the set I've been dreaming of!
Our saleswoman Alice was fantastic. She wasn't pushy, she listened to what we were looking for and showed us pieces that were within our budget. Alice made the furniture buying experience fun and her knowledge of the furniture was very helpful. When we need more furniture and we will, I will absolutely be returning to Ashley and Alice.
Great customer service! Lance was amazing he took the time to show me everything I was interested in and answer all questions I had. Will definitely be going back for any more purchases!
I visit Ashley Furniture store to purchase a bed for my 8 year old daughter. My overall experience was great and my daughter really loved her bed. Mr. Kale was our sales associate and he was amazing. If your planing on purchasing some new furniture for the spring, Ashley Furniture is your store and ask for Mr. Kale.
We had a great experience with Alice helping us out! She was helpful and honest and helped us find the option for us!
Autumn was very polite and friendly. She was very helpful with our purchase she even came in on her day off to finish up the sale. I would recommend her to anyone.
Great customer service! For what is worth KYLE is the best ( ask for him ) you’ll not regret
Sheri Williamson at the Ashley store on Irmo, SC was very accommodating and hospitable when at your store. We enjoyed the experience. She assisted in making our shopping experience smooth and easy!
Kyle was very professional he let me browse and when I was ready he gave me honest opinion and I was able to walk out totally satisfied. Great shopping experience
We enjoyed our shopping experience with Autumn! She was very professional and very helpful! Thank you, Autumn!
We had a great experience and Great customer service with sales consultant lance cline. We are definitely will be coming back and requesting Lance again!!!
Lance was great. Fantastic service.
Chad and derral was awesome, thanks for everything..
Lance has went above and beyond to help my family out buying furniture. We went from bed to couches. He was very patient and did everything he could to make us very happy. We greatly appreciate it
Lance was our sales person, he was so nice, helpful and really great at his job. Helped us find the perfect furniture, will be back to buy from him again!
Lance is AWESOME!!! Very helpful!! Will come back!
Came into store looking for a new sofa. Great help from Chad finding the sofa we were looking for.
Lance was awesome and very helpful. Will ask for Lance on our future purchases.
Very unprofessional. Delivery guys stripped out every screw to our bed and Ashley HomeStore will not correct the issue. Make sure you check screws on your furniture before the delivery guys leave.
Was greeted as soon as I arrived!! Treated with great service and very helpful!! Awesome customer service!! Very pleased!! Thank you!
Alice was AWESOME! Helped me the minute i walked in , answered all my questions, got me credit with Ashly. Great service and communication.
Very helpful young black man waited on us. Wish I could remember his name. He was wonderful. Tall slender "sharp dressed man"
Lance at the Harbison Ashley furniture was amazing. Very personable, honest and efficient. I appreciate how informative and knowledgable about the furniture and mattresses. He was not pushy, which I absolutely hate when shopping. When I return, I’ll definitely work with him for my future purchases.
The salesman, Lance was great. I didn’t feel pressured into making a purchase and he was very helpful throughout our whole furniture buying process. Anytime I had a question he was quick to respond back to my text message and answered them honestly. With the delays we had in the delivery of our couch, any other customer would’ve been mad, but Lance was on top of updating us on the progress and delivery date just about every week until we had final confirmation. Overall I am very pleased with my experience in buying our new furniture with Ashley furniture and I will absolutely be shopping here again!
Lance at Ashley furniture was amazing. He acknowledged me as soon as I walked in and helped me find what I was looking for. He wasn’t pushy at all. Definitely recommend him to anyone looking to shop at Ashley!!
I purchased a couch yesterday from this location and had the privilege of working with Lance Cline. Lance was very helpful and not too pushy. He even took a chair I wanted to see how it looked next to the couch and moved it for me to see. This is my second purchase from this Ashley Furniture location and won't be my last.
Great customer service.
I have had the worst service ever from beginning to end ever since I started with the company this is my 3rd mattress they're not working with me as they should I cannot believe I was only COMPENSATED 150!..after the first defective mattress I have had another defective mattresse I have call corporate they have done absolutely NOTHING but send me back to the store which they keep getting different people to call me asking me the same questions over and over again no one is doing ANYTHING to make me feel like a VALUED CUSTOMER or COMPENSATE me or do anything to RESOLVE my issues This is ridiculous I've been overcharged and I was charged for a delivery fee which I shouldn't have been charged I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE absolutely horrible customer service and Nothing has been done to make me feel bad you'd as a customer I've only had people in-and-out of my house with this is my 3rd time now they're trying to charge me to reselect a mattress absolutely absurd ridiculous And the person I spot with named angel was very rude and unprofessional today she told me to hush up she is lucky that I was not in her face when she did so
Came in today looking for a new mattress and bed frame. Lance was extremely helpful and made my shopping experience very enjoyable.
Sheri Williamson made our shopping experience stress free and simple. She was knowledgeable about ALL furniture and did not pressure us. I would recommend shopping at Ashley Furniture Harbison for any furniture needs.
I purchased my girls bed and dresser here back in October. The draws are now cracked at the bottom and the first two want even open . They told me since I moved that the warranty was void . Which I didn’t even know horrible customer service . I want ever purchase anything else from here . They didn’t even care too help me at all .
I’ve been a long time customer of Ashley Furniture and Chad has been our sales associate for the past three purchases. The last two purchases because we requested Chad. He’s very knowledgeable, friendly and will get you what you need. And the best thing is he lets YOU shop without hovering like a lot of sales people do. He’s great! Go see him today!
Alice was a great help she took her time to help me and my mother
We went to purchase furniture and a mattress today. The sales lady, Deb McCaffery was awesome 👌🏽 She was so patient and found us the lowest price online as opposed to the store sale. Thank you so much Deb for making our trip enjoyable.
Chad was awesome
Lance was great, he greeted us at the door and explained the sales that they were having. He took the time to answer all the questions we had, he didn't hover but checked up on us regularly.
Chad did a great job helping us find the right couch with the correct dimensions for us!
Alice provided amazing customer service. She helped me found a great deal on a sofa and loveseat. I highly recommend you seeing her.
Deb Mccaferty is a great person and I appreciate all her.
Chad was such a great help with picking out our son’s nursery furniture! Can’t wait to come back for future furniture needs!
Kyle Smith - was very friendly & super helpful!! Will use again when visiting this store
We had a great experience with Kyle Smith!! Awesome experience
This was my first time at this particular Ashley location, and it was great! Steven was excellent, very nice and helpful. Will absolutely be back for furniture in the future.
Hey went back to Ashley Furniture John was excellent brought bedroom set best deal ever
I honestly had no intention of buying anything on my visit. Lance was patient and listened to what I wanted and how much I wanted to pay. He was diligent on finding me the perfect set with features that far surpassed my expectations. Would've been good if I could've gotten a birthday discount. But I'm grateful for Lance not treating me like just a customer.
6 months no bed
Sales people were very helpful. Just wish they sold off the floor like some other places do. Had a chair I would have taken right then. Credit was ez to set up. Free delivery to my porch. Inside & assemble would be extra. My delivery is scheduled for down the road a few weeks. Hopefully all will go well then
Not good
I always have a great experience at this Ashley furniture. Great customer service too. Edward was amazing and super professional. I'd buy all my furniture from this store if I could work with him every time. Bought a nice living room set this time around. Edit: I'm changing my review to 2 stars because I'm still waiting for backordered pieces from this order to come in. I knew there would be a wait, but it's been 5 months for a coffee table and end tables and the communication from Ashley has been nonexistent and even when I call I can't get any answers. I'd cancel the order but it would throw off my whole living room since I've already gotten the couches. The stars I left in the review were because of the rep that helped us initially being so great
Lance was awesome, great customer services. I will refer all my family and friends.
Nice big clean furniture store. The sales persons do not hover over you but certainly they make themselves visible in case you have questions.
Shopping at Ashley was a very positive experience for me. My sales representative was Lance...he was awesome! He's very friendly, has an awesome personality and is extremely knowledgeable about the furniture. He worked very hard to find me the best prices on the bed and mattress that I purchased. I will certainly be contacting him to purchase the matching pieces as well in the very near future. ❤️....and since then, I have been back twice, once to buy a dining table and chairs, and again to buy a coffee table and end tables! Oh! and a bedroom suite last January! Lance and Troy are the best! ❤️❤️
I really enjoyed my experience with Lance Cline
Had the opportunity of working with Lance to get some furniture for my new home, he did a wonderful job and it was a great experience. If your needing furniture ask for Lance he won’t disappoint.
Lance Cline was very knowledgeable and pleasant to work with.
I worked with Lance at Ashley Furniture to help assist me in furnishing my new apartment. Super knowledgeable friendly and most importantly able to get me exactly what I wanted plus things I never knew I needed! I only drive to this location as Lance has now made me a loyal customer! Great company great atmosphere and LANCE is the epitome of a sales professional.
Our sales associate Jillian was friendly, knowledgeable and answered all our questions. This was the 2nd time we bought furniture from her. Highly recommend
Found what I wanted and sales person was very nice. Awesome sale on what I wanted to boot!
Absolutely pathetic service. They couldn't put the most plain bed together and left us with nothing. Wow, parts didn't align, how unfortunate. These stores deserve to go out of business
SKYE WALKER IS THE BEST!! Ashley this employee just saved y’all from losing 7k in business!! I will NEVER deal with anyone else. Went above and beyond to make sure my husband was able to get me what I wanted! 😇
They’re not helpful at ALL. They have nothing to offer and sales people act like dead flies on the wall. Pathetic experience
Came in the store and was greeted by Lance Cline, he was amazing. Super knowledgeable in mattresses as well as the bedroom sets we looked at. We will definitely be back to purchase again with Lance. We love Ashley Furniture, if you go in ask for Lance.
Sales rep was helpful when you had your money out, but the second you said no, he was an arrogant, sarcastic bully who made it seem like such an inconvenience you didn't want to buy something anymore. He made fun of me when I said there were red flags and blew it off like I was crazy. He also pushed the blame onto others and asked you to explain as a customer why you didn't like the process. It's not my responsibility to tell you how to do your job. Figure it out. The only reason there's 2 stars is the manager who cancelled my order was incredibly polite.
Found what we wanted, bought it,Sheri did a great job 👏, we will be back
I expected more from Ashely but I am very disappointed. They deliver the 1st part in November the second part they said dec17 the driver never showed I rescheduled three times I didn’t get my middle piece until 13 days after the initial schedule they kept saying sorry and they would compensate me even down to the day the the second part came the delivery driver called to tell me he was at the wrong stop and I am now last when I go get the couch it’s a color difference because of the time difference I called Ashely and told them they gave me 30 dollars for my troubles did u mentioned that one time they didn’t show up no call no show I had to call them and they had no answer from the driver all I will say is Ashely wow 30 dollars you gave me a credit for all that inconvenience then the couch looks crazy I expected more next time I’ll go down to rooms to go I am not a happy customer and 30 dollars did not make it right
My salesman, Edward, located at the Harbison Blvd in Columbia, SC, went over and above to help me find exactly the couch I was looking for. He was professional, friendly and very knowledgeable. I love Ashley Homestore and will definitely be going there for my future furniture needs.
Steven was a great help! I was struggling to find a bedroom set for my first home and Steven made the experience very welcoming and easy. He worked with my price range and I was able to find the perfect set thanks to him!
I went to the Ashley Store on Harbison Blvd. in Columbia/Irmo SC with my daughter looking for bedroom furniture. We were warmly greeted our first time there by Alice. We chatted a bit and she told us where we would find different styles. We walked around the whole store oooing and aaahing at all the furniture. I found a set I liked but my daughter didn’t find one. At the end Alice asked how we made out and we told her we liked a few but wanted to keep looking. She gave us her card and said if we decided to come back, she’d be happy to help us. Overall nice experience the first time and the second time. My daughter found a bedroom set she liked at another furniture store, but we did go back to Ashley for myself and my son the next day. We were again warmly greeted this time by Jillian. We told her that Alice had helped us previously, but Alice wasn’t in that day. We decided to look anyway. I went back to the set I liked and decided what the heck, I’ll get that one. My son also found a set he liked. So Jillian helped us out and helped us decide on what we wanted. We needed mattresses also and she was a great help with that. She explained the differences of each mattress to us. I was looking for a firm sleep number type Mattress. Jillian was able to help me find what I needed after listening to me tell of my health issues. She was amazing and knew just what I needed!! My son tried a few of the same mattresses I tried and found what he wanted. Both of us were happy with our decisions. Jillian walked me through the whole process of purchasing our furniture. We ended up having to come back to upgrade the size of my mattress and add additional pieces to both sets. This time Alice was there to help as Jillian was on her break. Alice remembered us and knew of Jillian taking our order. So Alice helped us this day and at the end of changing the order Jillian had come back from break and the two of them proceeded to help us complete our order. They were great. Both were very kind and knowledgeable and happy to help us. I’d go back there again if we need any additional items. All the Sales People there were kind and helpful to the customers I saw walk in each day I was there. I highly recommend!!
Looking for a new mattress. Walked in the door and told them why i was there, they just point to the corner and said mattresses are back there. Guess no one wanted to help me or answer any questions I might have. Guess I'll try mattress firm or rooms togo
Good side is they have a great sales team Bad side you will never get your furniture. The delivery team sucks. They did not put my furniture together the first time and the second they just drove by my house and never stopped.
I had a wonderful experience at Ashley's Furniture! Miss Alice was a wonderful person. And very very knowledgeable of the product. Y'all should give Miss Alice a raise. Always excellent furniture!
We bought a sectional 3 years ago and purchased the 5 warranty with it for $150. That was a lot of money to us then but we were assured it was worth it. The sectional has not faired well and has a puncture, which the warranty paperwork specifically says it covered. We have been fighting with the Columbia store which we purchased it from and the Greenville store where we live to try and cash in our warranty. Apparently, the warranty was not put in the computer correctly by the Ashley employee who sold us the plan so the company is not going to pay (which makes sense to me, it was Ashley’s mistake) but Ashley furniture has also decided they will not be standing by the warranty despite their mistake. We have email proof where they cite that if I didn’t still have the receipt showing proof of purchasing the warranty they would not be helping us at all. We have been trying to get this figured out for 2 months with countless salespeople and customer service reps. They keep telling us that they will refund the warranty cost but nothing else. At this point, it isn’t even about the money, its about the principle. This is the worst customer I have ever received. Basically it boils down to the fact that Ashley does not want to eat the cost of the couch, despite it being their mistake for the warranty not being put in correctly, and are saying the damage isn’t covered even though the paperwork explicitly says that it is. They have even tried to use the excuse of “well we don’t even use that company anymore”, which is completely irrelevant. So the moral of the story, do not buy from these people. They do not stand by their products or fix their mistakes.
Today we shopped around town for a new sofa. Alice helped us this afternoon and when we returned tonight, Edward worked with us. They were both very helpful and not pushy at all. They allowed me to browse the store without hovering & were quick to answer any questions. Great experience & an earlier than expected delivery date! 🤞🏼
Wow 😮 buyer beware. Paid all the money for delivery and assembly. All they did was drop off and gone. All The pieces also not with the drop off. No telling when those will come. Stay away.
all together. We also paid to have them put the recliner sectional together. They did none of the above. Dropped off the pieces and left. I called to tell them what had happened and they said nothing they can do, and if the got them we would have to wait even longer for the furniture. things happen and not all goes according to plan especially when there's so many moving parts. All we ask is to be treated like paying customers, should and not criminals. My wife never had an opportunity to sign for the furniture, Yet they told me because she signed for it they couldn't pick it back up. When I let them know that they didn't have her sign for it. They said too bad still can't return it. I need to wait till mid week before I can find out what's going on.
This Store right here is the only place I Shop for my furniture, they have great pictures to match whatever room you like to decorate from family rooms to bedrooms you'll love and enjoy what they have to offer for a longtime to come. Good quality Furniture at reasonable prices and great customer service.
Good Customer Service!
I'm really not a fan of furniture stores for several reasons but the visit to this Ashley's was such a different experience. I mean it was a lengthy experience, but it was a good one.Alice Barnes was great! She knew when to give us space and time to look around, think, and talk. She was truly amazing. She also was helpful and seemed genuine even when she was selling. The store was clean and it was not too packed or overly crowded. I took the St. Andrews Rd route when going to the store and it wasn't as nearly as packed as Harbison. Parking is plentiful. There a lot of deals around the store and a nice selection of a variety of furniture pieces and style. The check out process was a bit much because the tablet kept freezing but Alice worked around it which was great.
I'm really not a fan of furniture stores for several reasons but the visit to this Ashley's was such a different experience. I mean it was a lengthy experience, but it was a good one.Alice Barnes was great! She knew when to give us space and time to look around, think, and talk. She was truly amazing. She also was helpful and seemed genuine even when she was selling. The store was clean and it was not too packed or overly crowded. I took the St. Andrews Rd route when going to the store and it wasn't as nearly as packed as Harbison. Parking is plentiful. There a lot of deals around the store and a nice selection of a variety of furniture pieces and style. The check out process was a bit much because the tablet kept freezing but Alice worked around it which was great.
Deb was very nice and helpful. Took time to make sure we had everything we needed to complete our purchase for a couch and a loveseat. Thanks again Deb
READ THIS BEFORE YOU DO ANY BUSINESS ASHLEYS!!! PLEASE DON’T BUY FURNITURE FROM ASHLEYS!! I don’t usually write reviews but this place has to but the worst company I’ve ever done business with. They sold me a broken bed in 2019, I told them the bed was broken so they sent people out to fix it 3 times could be fixed and they discontinued the bed, so they tell me to come to the store and pick out a new one I get there none of the beds was the same price I paid for mine. They told I would have to pay a extra $300, I paid it in February 2021. I waited to August 2021 still haven’t received my bed. Ive went up numerous times to see what was the issue they said they had to make the bed and it was over seas. I go back in October 2021 they tell me my bed came in weeks ago sorry they didn’t contact me. At that point I didn’t even want the bed anymore because they quality and professionalism absolutely sucks. By this time two years has pasted and I moved to another house so they come pick my bed up from my new location but sent the check to my old house it’s November 11th 2021 I still haven’t received my check. I am begging anyone that reads this PLEASE find another company to buy furniture from because I promise you, you’re not going to be happy and you will not get your furniture until next year.. I know it may look good in the show room but trust me the quality is NOT good!! If I could give them a negative 5 stars I would.
My experience was great shopping here. My sales person Alice Barnes was extremely knowledgeable and helpful. I will go back to Ashley and I will be sure to talk to Alice when I do.
Kyle was a knowledgeable and courteous salesman.
This company, quite frankly, is a dumper fire. Bought a tv stand online. Delivery team just dropped it off. I said who's going to put it together? Delivery guy said, "I don't know what to tell you" than mumbled something else before he left. Terrible customer service!Please don't to business with this company!
This past weekend I began shopping for a new couch. The mere thought stressed me out simply because there are so many stores, so many options, and too many choices. With that said, I had to shop for a new bed about four years ago. I went into one place where I was followed at what appeared to be a measured distance of 20 feet, no more, no less, from the moment I walked in the door. Despite repeated reminders that I was just window shopping, the closing distance remained 20 feet. So I left. So scared to death I would have a similar experience in any furniture store, I reluctantly walked in to Ashley furniture on Harbison Blvd. Im not sure what the rules are for sales people, but I breathed a little easier when I walked in and wasn't accosted. I actually got to enjoy a trip around the showroom. I circled one couch a time or two which is when Debbie came over, Introduced herself, and politely offered her assistance should I need it. Relieved there was no pressure, I actually took her up in it. There was no sales pitch or any pressure, she simply professionally answered a few questions I had, helped me figure out some options available on what I was interested in, and shared her professional thoughts on room design. That was the point I realized I had gotten lucky and simply did not want to ruin the pleasant experience I just had so, I just bought the couch. This was the first and last place I shopped and I went home excited about what I had bought rather than wishing I had looked anywhere else. I have no doubt, ill go back and when I do, ill ask for deb.
Chad was awesome. Very helpful Nand professional he even took my call on his day off! Thanks Chad.
Alice as great ! Gave us space to look around and responds to all the questions we had . She knew where all the furniture was ! I ordered a few things . I really need them as soon as possible . The only downside is that we did not even have a date on when we are reviving our things and I need them for next week .
This place was great! Our sales guy Edward was a rock star. He was not pushy, was very kind, took him time with us! Excellent customer service!! We will definitely be back to see him!!!
Alice is the best! I will never buy furniture from anybody else!
Chad at Ashley HomeStore in Harbison is amazing! Always helpful and available for questions. My new sectional is finally here in my new house and I love it! So do the pups. Thanks again for your help in making my new home the best it can be.
Chad from the Ashley Furniture Homestore on Harbison Blvd in Columbia,SC was our sales representative. He was great, walked through everything with us from costs to financing to delivery times. We had to wait a little bit due to covid and the housing boom but he was diligent in letting us know when we could expect the furniture pieces to come in. If we ever needed an answer we had his direct line and he always answered quickly, never a time did we have to wait on a response. We got two entire bedroom sets, one for my wife and I and one for our babygirl. Our sets looks great, great quality, great colors. We also purchased a sofa, loveseat, chair and ottoman. The colors go great with the rug we picked out and they are very comfortable. Whenever a time arises again that we need furniture we will definitely be going back to Ashley. Also trying to convince the wife to go back and get some their wall art as well there were a few I can’t get my mind off of. Definitely check these guys out and ask for Chad he will take care of you.
If you go ask for Edward, he gives great service. A white salesman walk straight pass me an went to a white couple, I guess I didn't look the part for him. I ended up not purchasing anything because I was paying cash and Edward manager wouldn't come down on the price. I guess they rather have someone owe them. Oh well their loss.
Chad was awesome!
Steven was my sales associate, he was fantastic! Friendly and helpful with providing information and not being pushy. We are happy with our chair!
Definitely use Marcus he was knowledgeable and very helpful with all our needs !!!!
Had to get new bedroom furniture for my daughter. Sales Manager, Sheri Williamson in Harbison, was terrific!!! I told her what I wanted and she took me to it right away. Hassle free shopping at its best!!! THANK YOU!!!
Loved my experience at Ashley Homestore. Chad and Jillian were wonderful sales reps in store. Letting me try things out, walking me through the process, made purchasing easy. Awaiting delivery, customer service was super friendly when I needed to delay my delivery a week.
Shari was fantastic!!! We were on the fence about purchasing a new bedroom suite right now but she showed us MANY options, answered our hundreds of questions, and made us feel very confident in our purchase. Very professional, patient, and kind! Go see Shari for your next furniture purchase!!!
Great customer service and the items we wanted were in stock!
We just bought our second couch from Ashley, and Chad was a rockstar! Knows his stuff and was so very helpful. He made the whole process so easy and we could not have asked for better customer service. We are so thankful for him!
Debb was professional and gracious all in one. Very good experience. Definitely will visit again.
Thanks Chad for the wonderful customer service! We love our sectional and TV console…you’re the best!
Chad Truett at the Ashley furniture Store is the only one I will use to help with any of my furniture needs! Had a few problems but he flawlessly helped us through them and provided Top notch customer service! When I need to buy anything else I will get Chad to help with all of my furniture needs at the Columbia/Harbison Area store. If you need furniture and want top notch customer service ask for Chad Truett he will take care of all your needs from beginning to end! Highly recommend him!
Sheri Williamson is very knowledgeable and an awesome sales lady. She let us look and wasn’t high pressure at all. Wonderful experience! If you need anything go see her!
Kyle’s customer service was awesome. We easily were able to set up buying a few items in a non time consuming manner. And they were having a end of summer/ fall sale which made the pricing even better.
Have been very impressed with the customer service at our local Ashley Homestore. Chad, our rep, reached out a while ago to inform us of a refund we would get on a furniture warranty plan we never used - i mean, how many folks do that level of research & reach out?? And he’s gone over and above to ensure that all the artwork pieces we ordered are each being delivered safe & damage free. Now when we go in to the store, we specifically ask for Chad. Great service, guys!
Very disappointed with Ashley store! It’s been almost 16 weeks that I bought furniture with them and they still have no ideia when I’m gonna receive my pieces 😠 first I’ve been told from 4-12 weeks and then they change without any communication to 16 weeks and today I called them again and they don’t know when I’m gonna have my stuff ! You should stop selling then if you can not provide what said to your clients
Two stars for the sales team. The delivery service that Ashley uses is an absolute nightmare. On delivery day, the driver (Lazaro) arrived (10 minutes before the delivery window) and departed within 5 minutes of getting here. I came to the front door after putting my dog up and the truck was gone! No one knocked or rang the doorbell (I double checked my ring footage to make sure I didn’t miss the knock). The delivery guy didn’t call me. The driver, who was scheduled between 1:30 and 4:00, was on his way to the next stop BEFORE 1:30!! I called dispatch (it turns out the number listed to contact the driver is just the dispatch company) and she told me they would contact the driver and try to send him back after his next delivery...but that they couldn’t promise anything because the next delivery was his last one scheduled for the day. I never got a call back. I made my husband call back an hour later and he’s been out on hold multiple times and no one has told us if they were able to contact the driver. They eventually told us to call back tomorrow after 2:00 to reschedule. Ashley Furniture contracts with the worst delivery service I’ve ever experienced. I purchased my dining table from Rooms To Go and the delivery was excellent. Unlike Palmira Express/Ashley, the Rooms To Go driver actually came to my door.
I went it to purchase a king size mattress. I had the best customer service from the door . My customer service sales person Marcus R. Was Very knowledgeable on the type of mattress I was looking for and direct directed me to the different models. He was very friendly kind and did not make my shopping experience overwhelming. I will definitely go back and ask for him specifically his manager when needed was also very kind in assisting us during the final transaction of the sale. Covid friendly also which was very important! Thanks Marcus!
We worked with Steven. He really took his time to help solve my impossible questions. He did an outstanding job and really understood what we needed. This level of service is why we are repeat customers at Ashley!
Our salesman was great. He was knowledgeable with the product and store policies. Completely satisfied so far. Now we wait on the delivered .
I was supposed to get a bedroom set delivered between 9 AM and noon. It is now 415 and they still haven’t showed up. To make matters worse I called twice and the delivery truck said that they were at my house knocking on my and calling and I didn’t answer when I was definitely home waiting and watching for them. So unreliable delivery people. Poor service. And lures. Never again will I use Ashley furniture if they do not hire a reliable delivery service.
We had a great salesman Ed. Very nice displays of furniture. I feel the prices are fair especially during labor day holiday. Clean, friendly and we'll organized. Sales people don't swarm you, I like that. I would give five stars but this is only a showroom and doesn't have a warehouse. Won't save money for those who buy and can transport themselves. Quality products in various price ranges.
DO NOT PURCHASE FROM ASHLEY HOMESTORE! I purchased a table for my new house in August of 20. I also purchased their "extended warranty" and was told that it would cover any issues with the table beyond the standard manufacturer warranty. In barely a year the table top began to crack in two places and I contacted the store and was told I would need to go through the 3rd party company "Diamond Care Services" as I was barely out of warranty. I contacted the company that directed me to a website to fill out the claim. A few weeks past and I received a response to my claim denying my warranty request stating "as it was in two places its clearly normal wear." WHAT!? You're telling me Ashley's products only last a year? I contacted the store to see if I could get help from them and was told there was nothing they could do and if "Diamond care services" denied me then that was it. I asked if they could contact them on my behalf to see if we can get this resolved especially since this is the exact type of thing I was told they would cover and I was told basically that they wouldn't and that they could do nothing further for me. DONT BUT FROM THEM! Their products don't even make it a year! And if you do, DONT BUT THEIR EXTENDED WARRANTY! Its like the car warranty scam! A complete waste of money!!!
Great deals to be had and staff is very helpful on getting the best deal for you
We just moved long distance to Columbia SC and brought no furniture. All of ours was old, worn out and outdated. Being seniors, our finances would need to come into consideration and didnt look forward to buying new after doing some internet research. We chose to start cautiously at Ashley because of the reputation and selection.. Upon arriving to "just look" we were greeted by a friendly manager, Sheri Williamson who assured us right away she would not hover over us but would be available when and if we were ready or had questions. Also informed us about deals she could explain to save us money. Then she promptly left us alone to browse.We already had an idea in mind for our cost ceiling and rooms to shop for 1st but did not discuss it with her then. So we shopped and decided on either of 2 bedroom sets. I waved her over and we discussed. Surprisingly the cost she offered, without our input at all was within our budget. She was very nice, accommodating and helped us with NO pressure. I feel that if every store did things like her more people wouldnt hesitate to furniture shop a big brand name store. Our daughter actually returned to purchase a dining room set and she was just as pleasant and extremely helpful. We are pleased to comment also on the awesome prompt courteous delivery!
My family and I had a wonderful shopping experience at the Ashley store in Harbison. We found the staff to be knowledgeable and extremely helpful.
Love it 💗
Alice was awesome! No pressure and a great place.
The sales member was fantastic. He knew his inventory like it was written on the back of his hand. They had a large inventory to look at. We did end up with a adjustable bed for my husband and myself. And then went back and chose a sofa bed, then went back once more and chose two chairs to go into the front living room. The only problems we incurred were: It took a long time for them to deliver the sofa bed. It was damaged 💔 😢. They have to make another delivery to replace it, (exchange it) and it came a lot darker than the one we saw in the showroom. They explained it was the lighting difference. Hope their right.
Great stuff ...amazing staff!!!
I promised you all the bad reviews are 💯 true - terrible all the way around .
We placed an order with Deb back in June. While placing the order over the phone I was not impressed with the process. She was way to casual(half communication was text) and would talk over me throughout the conversation. We eventually got the order placed. Today I called to check the status of the order only to find out the order wasn't even placed or on its way(placed June 13). Its beyond me how this would happen. I'm waiting on furniture to show up and it hasn't even been ordered. Cancelled the order and will not ever do business with them as a result of this experience.
Skye Walker was an amazing consultant! Very knowledgeable and made our experience very enjoyable!
The minute you walk in the store they approach you. Looks like they are in competition with each other. Its so annoying. I wont go back
Ashley Home store is the worst place ever. Buyers Beware. Learn from my experience. Do you know I ordered furniture in March, got it piece by piece & still waiting to get all the pieces. From March to July it's been a nightmare. I call customer service & all have the same reply which ETA at the end of the month or beginning of next month. Its like they are all reading from a script. I'm beginning to think that it's a fraudulent business. Going to file a complaint with Consumer Affairs. Of course they r nice to you when u first walk in their Store but not very good to you after u have paid and u think u have bought the furniture. I don't recommend them to anybody.
Great service!
Top notch! Our consultant was patient and knowledgeable.
Been waiting over three months for delivery. They keep using the pandemic as an excuse but I've ordered furniture online at Wayfair, Oveestock, etc and they have no problem getting it to you within a week or two. If you want to cancel they will charge you a restocking fee. For stuff they don't stock. Ashley is just not customer oriented or cognizant that if you buy something they are obligated to deliver it. Where else can you go to make a purchase and then not take possession of said purchase. No where. Just Ashley. I'd steer clear of them. Just awful.
Sussy baka 😳
We were welcomed by Jillian as we walked into the store. Told her we had to furnish an entire home. She spent the next hour helping us find everything we needed. Never felt pressured. Enjoyed the experience, even though it was shopping for furniture!
Visited this location about a week & half ago & not one employee/salesperson spoke or offered me any assistance & I walked by several of them who were not assisting any other customers. There was one black salesman there who was assisting another customer but the others were free. Idk what about me made me look like a person who wouldn't buy (🤔🙄).. but I left and went down the road to Value City Furniture (where I was greeted & assisted) & purchased a bedroom & dining room set that same day. Word of advice: Stop judging & treat ALL patrons of your establishment as possible buyers!
Bought furniture from them 3 years ago. Was told I *had* to purchase the "Ashley Assurance" warranty, and that it wasn't optional. So, I filed a claim on the warranty for our dining table back in December. There was a ring from a drink being set on it. A technician FINALLY came out in March, and I was just told the claim is denied. The warranty should cover this, but it's a scam. It's just a way for Ashley Furniture to collect more money. They never have intentions of paying out a claim. I'm about to buy more furniture, and was actually considering Ashley. I'm glad I learned this lesson before I waste more money purchasing from them.
Chain furniture store with a wide selection of products for the home.
We ordered furniture on February 26th. We have called and called, the delivery date has been pushed back all the way to the end of may, as well as having the wrong delivery address. Kicker, you can not cancel the order unless it is not delivered within 90 days or you pay $400-$600 in restocking fees. The original delivery day was 4-6 weeks, we are now at 60 days with 30 to go. What they don’t tell you is when you call because they have the information wrong, when they update it, your delivery date moves to the back of the line. I will never buy from them again nor will I recommend them to anyone. Matter of fact, I will make sure everyone I know furniture shopping does not purchase from this company ever!
Great service! Alice B. Was very helpful!!
Nice place and people.
Friendly staff. Nice place. Great selection of furniture.
I will never buy another piece of furniture from Ashley Furniture again. Their customer service is TERRIBLE! We order furniture back in September and were told they had delays because of Covid but that our delivery date was scheduled for mid October (roughly 6 weeks out). When the furniture arrived in mid October we only received part of our order. We ordered an entire living room set - couch, loveseat, recliner, coffee and end tables, entertainment center and a fireplace insert. We received everything except our couch and loveseat. I was never made aware prior to the delivery that we wouldn't be receiving all of our furniture. I found out when the delivery truck arrived. So our family of 4 in a new home had 1 chair to sit in. It was an additional 2 weeks before the rest of the furniture arrived. When the recliner arrived it was already broken so I called for a repair. The guy came out and said he would have the part ordered and that it would arrive at our house within 10 business days. After the 10 business days I called and was told their was no tracking number yet and it was blamed on Covid. By the end of December my husband was told it would be March before the part came in. So in March I called to check on the part and was again told their was no tracking information but the lady suggested having a repair tech come out and look at the chair again to possibly get a replacement since it had gotten worse. The guy comes out and agrees it needs to be replaced. He said he would put the order in. Roughly 2 weeks go by and we heard nothing. I called and it happened to be after customer service hours and I actually got someone on the phone from the store we purchased from. After initially being told I would have to call back to customer service the next day I asked to speak to the manager on duty. He was a very nice guy who explained that the part had NEVER been ordered and that's why we hadn't recital it and that there wasn't an order even in for a replacement chair. He was going to get the store manager involved but promised me a new chair. I got confirmation of a delivery for today 04.08.21. When the delivery guys arrived they tried to replace only the bottom portion of the chair because according the the delivery guy who is NOT a repair tech and admittedly a third party company used my Ashley, that he didn't see anything wrong with the back. Well the back was broken and we were promised a new chair. When I asked if he didn't have the top he replied yes but it's just easier to replace the bottom. After 6 months and being promised a new chair I'm not setting for just the bottom when I know the top is broken and they had the rest of the chair but just didn't feel like getting it out of the truck. This has been absolutely ridiculous and I will never buy from them again!
Here we are along with countless others waiting on something when it was promised . Then Dana the manager we were speaking with tells me we will still be charged a cancellation fee. LOL. What a joke of a company, can’t even give us an estimated delivery date, how far we are back in line. COVID this Covid that, they sure were quick to take our money telling us it COULD BE 12 weeks. Don’t order anything from this company
Overwhelming choices.
Beautiful furniture, reasonable prices😎
My grandmother purchased a mirror from here. The sales person told her that there was not any more online when my grandmother asked her if the mirror was on sale. My grandmother lives an hour away, so when she returned to her city, she went to the same furniture store (Ashley) to speak with someone concerning that same mirror. The mirror was online and it was cheaper than what she paid for it. The sales person lied and was only concern about making a sale. Customer service sucks!!!
My husband and I bought a recliner from Ashley Home Store in Irmo, SC on October 31,2020. At that time they told us it would not deliver until December 19,2020. Ok we understand things are backed up because of the corona virus. Fast forward through several months of no contact and us having to call and ask about the Chair. Note...each call was at least a 30 minute wait to reach a person It finally delivered to us on February 12,2021. Hooray! On March 1st the Chair broke! Electronics will not work! What a piece of crap! They tell us after trying to get through their maze of customer care folks that a part has been ordered and will take 10 days to process and will be shipped to our house. I was #80 in line today waiting on the phone. They are gonna send a part within 10 DAYS! And then they will call us and tell us when a Technician can come out and fix it. THEY SUCK! DO NOT DEAL WITH THIS COMPANY. They do not back up what they sell or back up what they tell you. Nobody can answer a question. We talked to an operations manager for this region. She said she could not access any work orders?! What? You are in charge of operations and do not have access to work orders?�You Can't Make this Stuff UP. I am warning you if you don't want to end up sitting on a recliner that doesn't recline-Stay away from ASHLEY!
I order two dressers from here both of which were missing pieces so I could not put them together. When I contacted them they sent the correct pieces for one dresser. I called back three more times and never got the pieces for the second dresser so its useless. The drawers on the dresser that was completed fall apart with only a little bit of clothes in them. Would not recommend
I have elderly parents that have owned a $3,000 sectional for less than 27 months. They were sold the 5 year warranty, however, your company isn't honoring it. I have been trying to call, I hope you don't do all elderly this way. The right armed recliner is bent and messed up, my dad is NOT a big man. If I can't get anyone to help me, I'll go to the Elderly Justice Coordinating Council.
Terrible customer service. We stopped in to look and the salesman didn't even offer to help us, how rude! We took our our money elsewhere
Great dealings tonight with Deja and Mngr Trey. Best customer service we've had in awhile. I know my mom will enjoy her new bed and I'll be loving the pillows!
Friendly staff, very attentive and polite. Clean and pretty good prices. Did not feel pressured constantly by the agent, relaxed feeling.
I ordered a complete bedroom set which included a full bed set, dresser and 2 night stands. I was told that the furniture was “guaranteed” to be delivered on February 3rd. It was delivered a week late but with covid going on I can look past that. When it finally was delivered and I opened the boxes I found that one of the night stands was heavily damaged and the headboard that was delivered had 2 left posts. Out of the 4 pieces of furniture that was delivered only 2 are useable. I called customer service and waited on hold for over an hour just to be told it would take around 14 days for this to get resolved and no compensation. I’ll also have to take off time from work AGAIN so that a representative can inspect the damaged night stand so it can be replaced. I’m very disappointed with this company and their customer service. I will not be shopping with them again. I will not recommend this store to anyone and if I hear that anybody is looking to shop at Ashley Homestore, I will do everything I can to dissuade them from even considering.
I ordered a sectional couch in October I was told the wait time would be 8 to 10 weeks. It took me multiple times to get in touch with someone to get a date of when my furniture would be delivered. Once I spoke with the manager after nine weeks of calling I finally was told my furniture will be delivered in March. Which is two months later than my original date. I ended up switching to a different sectional so I could get it sooner. I still had to wait an extra month. When I got my furniture delivered I was missing a coffee table and the wedge to my sectional. So I have to wait an additional two weeks to get the wedge. I would not consider purchasing from this company again they are terrible. I chose the store because I thought they were the best for furniture. Boy was I wrong. Then to top it off my sales associate put in an order for two coffee tables with one end table. Please tell me who on earth needs two coffee tables. The customer service with this company is terrible. They are not honest with their dates. I would not recommend them.
wow, don't believe the lies here.. purchased a couch for 1200 dollars and was told it'd be delivered in 3 to 4 weeks. its now been 4 weeks and I don't even have a delivery date. now 4 weeks since ordering and they told me just now it could be an extra 8 to 12 weeks. but of course it's not their fault and out of their control they say.
Terrible customer service. Went in asking what specials they have on mattresses. Neither of the ladies at the front knew and then proceeded to go back and forth about which of them should help me.
We purchased a mattress for my mother in law before Christmas and I cannot tell you how helpful, kind and accommodating Edward was during the entire process. He was over the top helpful. He texted us and kept us informed about shipping and when there was a shipping issue that was not his fault he immediately helped remedy the problem. Edward is an incredible ambassador for this store and makes me want to be a loyal customer.
We bought multiple furniture items here and have loved all of them. We visited lots of furniture stores in the area and in our opinion Ashley has the best selection at the best prices. We worked with multiple sales people and they were all very friendly, low pressure, and priced very aggressively to earn our business.
Horrible customer service. Bought a clock. Clock Didn’t work after putting new batteries in twice. Returned it and they wouldn’t refund it or give us credit.
Misleading and disappointed staff interactions. Went in to purchase a new mattress, after spending a while discussing options landed on a cheap economical mattress as a temporary choice. Just finishing college and not having a job yet it seemed like the best idea. I asked about the bed in the box 12" Chime and once the staff decided we probably werent going to spend a ton of monies it seemed that the service level went down. They then said they had it in stock but it turns out they didn't. after a while another staff member walked over and told us that they had the 10" in stock an that he had multiple customers say that they couldn't tell the difference. This is the clear lie, after getting home and pulling the new mattress out of the box, it was clearly different. After further research they are completely different mattresses. The comfort levels went from ultra plush to medium.. Deja the original staff member assisting us was respectful the entire process but didn't really take the time to explain the documents but just pushed through telling me where to initial. I understand the pages I signed stated that the sale was final and I should of taken the time to read them. We called the customer service line for Ashely's and filed a claim explaining how we felt that we were mislead. It was swiftly denied. It was a $240 lesson, I will not be returning nor recommending this location to anyone I know, don't trust staff recommendations or knowledge because it is now clear this company/location has little concern for customer satisfaction.
Misleading and disappointed staff interactions. Went in to purchase a new mattress, after spending a while discussing options landed on a cheap economical mattress as a temporary choice. Just finishing college and not having a job yet it seemed like the best idea. I asked about the bed in the box 12" Chime and once the staff decided we probably werent going to spend a ton of monies it seemed that the service level went down. They then said they had it in stock but it turns out they didn't. after a while another staff member walked over and told us that they had the 10" in stock an that he had multiple customers say that they couldn't tell the difference. This is the clear lie, after getting home and pulling the new mattress out of the box, it was clearly different. After further research they are completely different mattresses. The comfort levels went from ultra plush to medium.. Deja the original staff member assisting us was respectful the entire process but didn't really take the time to explain the documents but just pushed through telling me where to initial. I understand the pages I signed stated that the sale was final and I should of taken the time to read them. We called the customer service line for Ashely's and filed a claim explaining how we felt that we were mislead. It was swiftly denied. It was a $240 lesson, I will not be returning nor recommending this location to anyone I know, don't trust staff recommendations or knowledge because it is now clear this company/location has little concern for customer satisfaction.
If you want to waste your time shop here!
Not much of a selection
Couldn't get what I wanted until next year
Ordered my furniture back in early September and have yet to get my living room furniture. The real issue is that my delivery “updates” are not updates at all. They call and say that there are no updates on the delivery, but to rest assure they have a team working on it daily. When I call them I am told that the team working with the manufacturer isn’t allowed to talk to me and that the Store Manager cannot help me. They will have someone call me, but it will take 4-5 days for them to return my call. When I pay for something in full, I at least expect and update letting me know what the issue is and an approximate date on when I can expect it. I understand that COVID has delayed things and I have been very understanding to this point. I just want a real update. Are they behind making them? Is it shipping? Is it a material shortage? I guess even if you pay for it in full you are not entitled to get that information. Terrible experience to this point and I would never recommend working with them. One star given because there isn’t an option for no stars.
Family member looking for a new bed.
Very helpful salesperson.They didn't have what we were looking for
I reached out to the company to let them know that one of their drivers hit my mailbox. The person I spoke to said a manager would reach out to me within 24 hours to see what could be done. I still haven&'t heard back from anyone.
Do NOT rely on this store location for stellar customer service or honesty. I assure you there are better stores, better customer service, better furniture you can find locally. I went against my gut instinct because my sales person was kind. My unfortunate experience is not with Chad, he was wonderful, but with the corporate office. You can reference my BBB complaint, if bored/need toilet material.
Do NOT rely on this store location for stellar customer service or honesty. I assure you there are better stores, better customer service, better furniture you can find locally. I went against my gut instinct because my sales person was kind. My unfortunate experience is not with Chad, he was wonderful, but with the corporate office. You can reference my BBB complaint, if bored/need toilet material.
Trey! I went in for a chair for my bedroom. Found it! Trey was friendly, helpful, and personable.
They had exactly what I wanted
Purchased a couch in 9/14/2020 and had it delivered on 10/15/2020. Today the armrest of the couch broke. I have had the couch for less than a month and it is already broken. Upon calling Ashley for information regarding getting it repaired I was told to call a different number, who told me to call another number, who told me to call another number only to find out that I will have to wait approximately another month to get the couch repaired. At this point I have zero confidence in this product and just want my money back, but once the product is in your home it’s officially your problem and you’re stuck with it. Additionally there are no phone numbers that allow you to talk to someone at the store, they all take you to a corporate customer service line so you have to wait for 30+ minutes to speak to an actual human being. Super excited to wait even longer to use my couch, but they definitely want their payments on time.
Bought furniture from them November 2019. Two of the pieces were delivered damaged. I&'ve been trying for almost a year to get the furniture repaired. Every time I would have an appointment set, I would get a call the week of the appointment telling me it was cancelled and that I needed to reschedule. This has gone on for almost a year!!! Finally got another Appointment scheduled for this past Saturday. I was told I would receive a phone call with a 3 hour window. In waited all day long!!! No phone call and no one showed up. So I still have damaged furniture sitting in my den. The recliner we haven&'t even been able to use. Now I&'m sitting on hold...for an hour already...trying to get someone on the phone. I am beyond frustrated and would really like for them just to come get the furniture and give me my money back. This is ridiculous!
My husband and I had Matthew helping us! We just moved to SC and need all types of furniture. He made everything So much easier where we weren’t stressed and overwhelmed with the amount of items we needed to buy. Great Personality with a great attitude. Was very helpful with the knowledge of the furniture and he definitely knew his products. We are all about how well customer service is with any store we walk into. We would definitely come to the store again! Thank you so much Matthew!!
NEVER AGAIN!!! Placed my dinning set order back in July, they cancelled my delivery date multiple times and today they said it wouldn’t be delivered until late October. They can keep their dinning set!!!!
I’m writing in regards to the bedroom furniture I purchased back on August 7th. It was scheduled for delivery on August 15th, but we had to cancel that delivery date, due to us possibly purchasing a house, at that time. We rescheduled this delivery, around the 1st week of September, and the new date we were given was October 17th. I called a couple of days ago, to verify this delivery date, and was told that my bed, bunky board, and mirror to the dresser would be delivered on October 17th, and the rest of it would be delivered November 14. This is most unacceptable. I called the home office, to place a complaint, and was told that AFTER I receive ALL my furniture, I could make a complaint, and POSSIBLY receive compensation, due to the wait. THIS IS RIDICULOUS! TAMIRA HARWELL
We have bought a bedroom suite and a kitchen dinette and buffet. These were separate purchases years apart. The quality is inconsistent. The bed side rails were garbage and fell apart. We ended up attaching a metal frame to the head and footboards. The dresser and chest have held up well. The dinette and buffet seem to be good quality and sturdy. Now for the real problem with Ashley Furniture... Delivery, setup, and post sales support. The delivery people in both of our purchases were totally incompetent, and struggled to assemble the items. I literally had to show them how to assemble the bed. The crew that brought our kitchen table were no better. Our chairs were wobbly, we found that they didn't use all the appropriate hardware. The table was missing bolts, and the top pulls off the base. The chairs are missing screws in the cross braces, so they fall out and leave the chairs unsafe to sit in. We've contacted Customer service NUMEROUS times, and we're always told... Someone will call you back to set up a service call. No one EVER calls back, and we verified our contact information with them. You will be lured to Ashley by the selection and prices, but take it from me. AVOID THIS PLACE!! IT IS NOT WORTH THE HEADACHE!!!
Please please please! Save yourself alot of b.s and go somewhere else. Had to take a delivery day 10 days out. Ok. Then they call that day .... sorry, we can't find your house. You need to reschedule. So I did...a whole 10 days later. Then they called said it was currently out of stock. I said...but it was on a truck 10 days ago. I asked for a manager. Of ciurse none available but I would be put on call list. 3 days later still no call, tho they did say they could deliver now in two weeks. Omg! When I asked for a manager they asked me.....what woukd be the reason. I said...are you serious? This whole situation. So ..here I sit, no furniture, no call. But they took my money from my account the same day I was in their store. How come I can't give 0 stars!!!
Awesome service and pricing. See Trey
If you’re thinking of purchasing here- Go somewhere else!!!! As a business, it seems they devote their time into “selling” the furniture. But, once you swipe your card and pay- that’s it! No one genuinely cares about the delivery of your furniture or your pleasure with the process. “CustomerCare” is used to people being upset and there is no sincerity in their responses. I don’t see how people even want to work here after seeing how poorly they operate. The communication as a business between the store you purchase from, the “manufacturer”, and delivery team is terrible. I completely regret my purchase.
Purchased the Salceda Outdoor Furniture sectional set last summer 2018. Last year the table began to separate. Contacted customer service and was sent a "furniture pack" to repair myself. This year the furniture is literally coming apart. Contacted Customer Service and was told, there is nothing they can do. I paid in total over $2,400 for this set.
I bought a couch from them and it broke. I tried to get them to fix it, and it took them 6 months to come to fix it. During that 6 months, it continued to break further every time someone sat on it. When they finally got here, they said it was too broken, and they wouldn't fix it, saying it was "misused by customers." The warranty program is a scam, as is this company. Do not use them.
Matt was absolutely terrific in helping furnish my son’s house for start of school year!
The sales staff and selection at this Ashley Furniture Homestore are both great. However, the delivery and assembly leaves MUCH to be desired. The dining room table and six chairs that we ordered arrived on time but four of the chairs were assembled incorrectly by the delivery staff, the seats are at odd angles and the wood began to chip as a function of this assembly. The remaining two chairs were left in the box "because there was no hardware." However, when I opened the box to assemble these chairs myself, the hardware was right inside! Clearly they simply didn't want to assemble the remaining chairs for me. I assembled these chairs myself without power tools and had no issues assembling them correctly without chipping the wood and keeping the seats at the correct angles. I'm not sure why they are unable to correctly assemble the furniture that they sell, but I will not be purchasing more furniture from them any time soon and instead taking my business somewhere where I'll be able to make sure the furniture I received is not damaged during the assembly process. I have taken photos of the chairs assembled incorrectly and will be adding them to this review soon as well as contacting the store directly.
Delivery had me cancel. Horrible service.
Worst customer service. Delivery date is a joke. Speaking with a manager is unheard of. Will never purchase from them again. Don’t waste your time or money.
Big selection...huge showroom. Sales associate was friendly, courteous and very helpful. Plenty of choices and some good deals too. We actually found what we liked rather quickly and our salesman took care of everything on his tablet and even got us a good discount. We were done in a matter of minutes and on our way out with smiles on our faces. Showroom and bathroom were very well kept. Good job folk's!
Great associates
If i could give 0 stars I would! Cheap cheap cheap furniture. Ordered a kitchen table from them in March 2 of the chair legs broke in less than 2 weeks. The wood had rotted . Called to get them to send a tech out they said they would have to send the parts. They just sent the parts to me like last week. I have been trying to reach someone in the customer service department to for the past week and still no answer as to when someone can come fix my furniture! I knew I should've stuck with rooms to go.
I would leave 0 stars if it were an option. Please do not believe the scheduled delivery date For your purchase. My wife and I went to Ashley specifically looking for a relatively soon delivery date. I asked the sales man Jermey how long it takes for delivery, he told me it depends of the item and to find an item and he would let me know the date. We found a love seat and Jeremy gave us a delivery date of 6 days out. We thought it was too good to be true, and it was. I made the purchase and asked one more time if he was sure the delivery was coming on the specified date, once again he assured us and told us it would be here. 2 days later I got a call from Ashley Furniture informing me it would be a week after my scheduled date before it would come. I called customer care they didn’t seem to care and placed the blame onJeremy for telling me it would definitely come. They don’t seem to care to fix it. I guess they don’t need my business after all. I will not be back
Not bad
Great selection. This place also has good financing options and a warranty program that is actually worth the cost. The staff here is super friendly, helpful, and no pressure. It was a pleasure to do business with Jeremy and Matthew. They have gained a loyal repeat customer and I will definitely reccomend them to my friends and family. I HATE furniture shopping but I actually enjoyed my time in the store.
Do NOT buy from this store!! After purchasing (and paying cash) for a counter top dining table, 2 upholstered stools, 2 bar stools and a lift top coffee table on May 15 (all of which were supposedly available in stock) and after 2 scheduled and cancelled delivery dates (cancelled by Ashley Furniture after the appointment window), they finally showed up on third scheduled delivery on June 20 with only half of the order. After going round and round with Customer Care and the local store, it was determined that an Ashley Furniture error showed delivery of the other items on the date they cancelled for the second delivery. I have spoken to salesman Ed, store manager, Ashley, District Manager, Scott, and Patricia in Customer Care but as of today, June 22, I still cannot get a straight answer about when my order will be delivered. Mistakes happen, but the mark of a reputable business is integrity and doing everything possible to right the wrong. Ashley Furniture does not operate under these guidelines - at least from what I have experienced. Please save yourself the cash outlay and stress and purchase elsewhere.
Worst furniture store in the world. They will lie to you in order to sell something. Don’t trust these people when you order something. What magical date you get will continue to be rescheduled. I’ll never do business with them again. I feel sorry for the people who work there and believe what they tell is actually going to happen. Bad business and no customer service. Waited a month to have a couch delivered only to be called the day before and told it would be another month. If I canceled they would charge 10%. Nice how they can change terms but not let you out of an order without fees.
This store is the absolute worst. After waiting over a month for our furniture and a no show delivery. All of our furniture was not acceptable. Our new couch was ripped, bedroom set scratch and to top it off no screws for our bed. To top it off they are closed on Saturdays. How is a furniture store closed on a Saturday. The only good thing is a young lady by the name of Ashley who works there. She has tried to help but this situation is beyond help. I would travel twice as far to shop elsewhere.
Sales was fine. That is not my issue. My issue is with the delivery. I place my order end of April and my order has been pushed back twice!!!! I feel like customer care was not sincere with their apologies at all. I really hope this will be the last time my delivery date is pushed back. If not.. i will write another review.
Only because 0 stars isn't an option. Management and delivery should really reevaluate their people skills.
If I could give a Zero I would 😡. My husband and I spent over 4500 with this company and their delivery men knocked my door bell off and didn't say a word! We called the company and they said they couldn't replace it because I signed off saying the furniture was delivered okay! I'm 6 months pregnant with twins on bed rest I didn't think I would had to walk around my whole property that they walked on and inspect where they walked🤔 I'm so upset with this company..I WILL NEVER BUY FROM THIS COMPANY AGAIN.
The lady that helped me was great! The issues are with the store and the furniture. The store doesn’t provide information on the materials used in its furniture. I purchased two oversized leather recliners. The information I was wanting to know about was the type of leather and how deep the coloring/ dye went into the leather. No answer provided by company. The lady did go check. To be honest, I question if this material is truly leather. Next was the quality of the furniture. I’ve had the furniture less than a year. The following issues have occurred: the color has come off the leather which is VERY noticeable, the stitching has broken, screw(s) are missing, a board is hanging down, the thread used in the decorative stitching is “fuzzy”. This is quality??? I think not!!! Oh, BUYER BEWARE! Don’t waste your money buying a protection plan!! I just called to report the issues. They cover NOTHING!!!!!!! I will NEVER purchase anything from Ashley Furniture Store! And, did read this review to a store employee that expressed NO CONCERN!
All I can say is don’t buy the insurance. They don’t cover anything, they talk it up in the stores but here we are a year later and having issues and of course nothing is covered. I wouldn’t spend my money here again.
I purchased a dinning table on 3/28/2020 paid for all this added protection and signed up with the Acceptance Now lease program. I ordered the table due to having to work from home now because of the Pandemic. I received the dining set on April 10, 2020. However upon delivery the delivery guys inform me that the warehouse did not send the screws for the chairs. So they can not assemble the chairs. They then called their supervisor while I called Ashley headquarters. Their supervisor Jose asked to speak to me and apologized for the mishap and stated he ordered the screws for the chairs and I would recieve a call when the screws will be delivered. I received the screws around the 20th of April. I then called Ashley back to now schedule the return visit for assembling of the chairs the delivery guys came out to my home the last week in April and informed me that I only was delivered screws for one chair and that the screws for the other 3 chairs were not sent out. He then called his supervisor and requested the ordering of the remaining 3 chairs. The supervisor then requested to speak to me and apologized and stated it would be about another 2 weeks before I got the remaining screws. All the while I was on the line with Ashley headquarters trying to order the screws myself and to also complain.. 🧐 The delivery guys assembled one chair and left.. Now I'm ready to call law enforcement because this is a crime! Its now been more then 2 weeks and I still have not received the screws for the other 3 chairs. I now call Ashley on 5/14/2020 to follow up with the screws. I was then informed by a customer Rep that the screws are on back order and I should receive them the 1st week in June!!!! Now here's where all my patients go out the window, door however you want to phrase it. I'm applaud, flabbergasted, down right dissatisfied with the service of Ashley Furniture Homestore. I'm making monthly payments on a dinning set that is not fully assembled. What bothers me is that according to the Ashley Furniture Homestore policy I can not request a refund until the entire dinning set is assembled. I'm totally confused how and why would that be a policy if you've screwed up from the beginning 🤔?... Why wouldn't you try to salvage the relationship with the customer before it leads to this embarrassing review. Ashley Furniture Homestore needs to be held accountable and I need to be compensated Big Time!!!!! I would like for the CEO to please read this review and inform your employees how disappointed you are with their service; this is not good business. I'm definitely dissatisfied and disappointed 😞 which is the reason for the one star 🌟. Oh and the fact that I only like the table, because the chairs look nothing like what the online pictures show. The chairs cushions look rich in color but in reality their dull and old looking. I will never purchase another product from a showroom sales person showing me an online item again. If its not in the showroom for review I'm not interested... Also consumers please stay on top of the warehouse, manufacture, sales department as well as the delvery department everybody when you purchase anything from Ashley Furniture Homestore.. This is absolutely Unacceptable and Insane!!!!!!
This store is a joke. Never buy from this store. I buy a dinette set for my mom and they took over a month to deliver and 3 delivery attempts. They told me they would offer compensation after the final delivery however they only offered a 100 Ashley gift card which I told them that I wouldn&'t accept so they increased it to $150 or $100 cash discount which I think is a damn joke. Why the hell would I want a gift card to shop in there store when they couldn&'t even deliver what we wanted the first time. Never will I buy from Ashley ever again. Rip off artists no doubt and quality furniture what a joke
Poor customer service. Sales folks didn&'t even greet nor engage, and when I looked at a few, they&'d quickly turn away like they didn&'t want to be bothered. I&'ll continue looking, but elsewhere. Very disappointing.
Do not buy any mattresses from here they are the worst ever. I only had mine for 2 months and it6 sinking in the middle... please keep your money in your pocket
I want to know how a furniture store is an essential business and remains open.
I am so pissed. My mom bought a table back on March 13 and they didn’t deliver it till the 28th of March and it was damaged so we refused the table and chairs, we then had to wait till Monday to call their customer care and we were told that we would be scheduled for delivery on the 11th of April. So we waited in anticipation with no table and chairs to eat on for another two weeks. Well hooray the day has arrived for are table and chairs or so we thought. Disappointed yet again as the table had more damage this time then the first time only to be told by customer care that we have to wait till Monday to speak with customer care about getting the delivery date for our table that we bought one month ago. I will never buy furniture from Ashley home store again. Oh and BTW what is the point of a customer care call on Saturday if your agents can’t do anything to help make your customers happy.
Will not order from them again!!!! Ordered an outdoor patio set. The day they were scheduled to deliver, they called twice to push back the delivery time then ended up not showing at all that day. What a waste of my day waiting for them ALL day. They rescheduled for two weeks later. That went fine but they forgot to leave two pillows. I have called them at least 5 times in four months and they keep saying they will get on it or it’s on it’s way but have yet to get them! I am so frustrated and wish I would have never ordered patio set from them!!!!
Chad was great at assisting me with multiple items needed for my new home. The process was easy. I’m having everything delivered in about a month, I will update once I receive the items. I would recommend Ashley’s!
I just wanted to let the world know what a great job Jeremy Busbee did when I called in recently needing to purchase a couple of mattresses. He was professional, patient, knowledgeable, friendly, and just all-around wonderful. He gave me great advice based on what I was looking for, and I am extremely happy with my purchase. Thanks again, Jeremy!
Chad Truett was totally helpful in helping us pick out the perfect chair for our sun room. Mrs. Alice Barnes was absolutely awesome and very quick with all the paperwork and helping set up delivery! We will most definitely be back to purchase more!
Very nice goods
I was looking for a couch that was kid friendly and Alice Barns was awesome helping me. She was very friendly and helpful. I wished more people in the world were more like Alice.
Just got a new couch today and Miss. Alice helped us out. She is amazing. She was able to answer all of our questions. We wanted to think on it for a day and she was so sweet. Most sales people are quite rude when you want to think, she was not, totally understanding! We went back and asked for her and she even remembered us and a toy my child was playing with the day before. When it comes time to buy any other furniture we will be going back to Ashely's and asking for Alice!
Be VERY careful buying accessories (or anything really) from these guys. Bought a mattress and was encouraged to buy a "temperature adjusting" mattress cover to go with it since I have trouble overheating at night. Spent $299 for it, slept on it one night, and wife hated it. Went to ask to return it and the manager was very quick to say "Well, now it's used. Your paperwork clearly says no returns." Incidentally, this mattress cover retails for $80. Lesson learned.
Had an awesome shopping experience with Matthew Staup at Ashley Furniture yesterday. The most knowledgeable furniture/mattress person I've met. My wife and I have specific tastes and requirements, and Mathew walked us through everything one step at a time. He answered all of our questions and went above and beyond to help us find the right fit for us. Prices were great and delivery scheduled in 5 days! Anyone looking for furniture, should go see Matthew.
Horrible experience. Price in the store is higher than online- took some negotiating to get them to honor their online sale price. We did end up ordering a sectional sofa the last week of December 2019, and were given a delivery date of 1/28/20- 5 weeks to wait for our new furniture. Then they pushed it back to 2/5, then they pushed it back to 2/26. So now, over 2 months after we bought and PAID IN FULL for our couch, I called today to cancel our order. I have to wait 7-10 business days for my refund, then I will be shopping anywhere else for the sectional that I wanted last year. Please run, don't walk, away from Ashley. Customers deserve better than this.
If you need someone to take care of you work with Chad Truett. He's the best!
HOw disapointing. We were supposed to have our bed delivered into our senior apartment before 2pm today. But the delivery didn't happen. We had made purchases from Value City with no problems with delivery. We have a building concieg ethat facilitates delivery. However, when we called to get an explaination we were told we would have to call back tomorrow (it is 4:30). If we cancel the order there will be a cancelation fee. Sounds like taking advantage of the aged, doesn't it??
I had issues at another furniture store and wasn't sure if Ashley could help. But Jeremy B. in Sales and Kelley L. in Accounting are wonderful to work with, and totally saved the day! I'd highly recommend their excellent customer service and will be back again for more pieces. They are professional, courteous, friendly and willing to go the extra mile to make their customers happy. The furniture is beautiful, elegant and timeless at Ashley's and I am very satisfied. Well done!
Super impressed with Deja Montgomery! She listened to my concerns, and I walked out with an entire furniture set for my bedroom! She told us she was doing very well in sales this month, and it shows! I would recommend everyone to come and see Deja so she can get you the piece or set of your dreams!
Alice was awesome to work with. I would recommend her to family and friends. she is very informative. thank you Alice.
We shopped here for our living room furniture... our sales person was Chad Truett, he was awesome!! Didn’t feel high pressure, he listened to what we really wanted, and we couldn’t be happier with our purchases!!! Great job Chad!!⭐️⭐️⭐️⭐️⭐️
Have made several purchases at Ashley Furniture in the past and have known Chad Truett for over 30 years - he was very helpful, answered all questions and made sure to address any and all concerns I had. When the time comes to make another purchase I’ll definitely be back!
Do not shop here! We got a couch and it came broken the delivery men were unfriendly and tried to hide it. Once we went to move the couch to its place we realized the frame was broken and called them. Ashley home customer service was rude about the situation and told us to use our warranty. Our salesman has been wonderful through the whole situation and got us a new one sent to our house. A month later received the replacement couch and it came broken. After having two couches delivered broken we told them to keep it and refund our money they told us we were not getting our money back and to use the warranty. Our wonderful salesman’s finally got us our refund. Go else where and send a little bit more money on something decent don’t waste your time or money at this place.
Alice the sales person is super nice and told us about the sale next Sunday where we can get 25% off our purchase by giving a $25 donation to st jude's so we will be there next Sunday
I’ve purchased living room & dining room furniture from this location & am very satisfied with both! Everyone who visits asks where my furniture came from. My salesman was Chad Truett, He was very friendly & able to answer all of my questions, & schedule my delivery around my needs! I’m planning to refurnish my den & bedroom in the near future & will definitely shop here, & request the same salesman!
Chad Truett went above and beyond, helping us find our new bed frame, and adjustable base. We are very happy with our purchase.
Chad Truett assisted us in purchasing a kitchen table for our new home. He was very friendly and listened to what our needs were. I liked that he was helpful but didn’t pressure us in any way to make a purchase. Not only did we receive great customer service, we also got a great deal. The guys that delivered the table leveled it and set it up for us. They were also very friendly. I would highly recommend Ashley Home Store for your furniture needs.
Great experience with Chad! He explained everything in detail. Very knowledgeable and patient. Awesome couches, great delivery. He responds like lightening with any questions. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Great experience with Chad! He explained everything in detail. Very knowledgeable and patient. Awesome couches, great delivery. He responds like lightening with any questions. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
PLEASE BE CAREFUL. This store is full of deceptive business practices. If you get the store credit card, you cannot use the credit card online or at any other store location (but they don't tell you that). Prices that you see online, are not the prices that are available in the store and usually marked up 25% (but they don't tell you that). Sale prices that you see online, are not the same sale prices that are in the store (but they don't tell you that). And when you do get the store credit card, they automatically enroll you in a "credit protection scheme" that operates through a third party. I only noticed this when I scrutinized my bill and realized I was paying almost as much as my interest rate for a protection plan I knew nothing about. We all have options, chose yours carefully.
SAVE YOURSELF, GO ELSEWHERE. I paid them for a couch and two months later I still don't have it. Despite repeated calls to the office manager "Tiffany" and the store manager "TJ" they never return my calls, refuse to refund my money, and have yet to provide the piece of furniture that I PAID for. Apparently I am going to have to go to court. I cannot be saved from the misery of dealing with incompetence. Save yourself, shop elsewhere.
SAVE YOURSELF, GO ELSEWHERE. I paid them for a couch and two months later I still don&'t have it. Despite repeated calls to the office manager &"Tiffany&" and the store manager &"TJ&" they never return my calls, refuse to refund my money, and have yet to provide the piece of furniture that I PAID for. Apparently I am going to have to go to court. I cannot be saved from the misery of dealing with incompetence. Save yourself, shop elsewhere.
My biggest complaint is its difficult to walk around and browse the store without the constant onslaught of annoying sales people following you around, and trying to put the hard sell on you. Please back off!!! Every time I walk through the door they are their like sharks circling the water waiting to attack their pray. I have avoided stopping there on a couple of occasions because I just wasn't in the mood to deal with this. I think the furniture is decent but definitely way overpriced. Maybe if they put the sales people on salary it would cut some of the cost and the annoyance.
Horrible expirience, and customer service is a joke. Multiple items missing or on back order reschuled DELIEVERY date for a week later and now trying to push it back even farther.. this ordered was placed almost 2 months ago. Only care about getting your money once they have that no care for the customer. Go elsewhere it'll save you the headache.
Absolutely terrible, and it took 20 minutes for a sales associate. And by no means was the store busy. 3 walked right by us without ever saying a word and the forth was more interested in what was on his phone. I will never shop there again. O and I would have given them 0 stars but it requires at least one
It's a bit annoying that you get swarmed as soon as you walk into the door by a salesman. I totally understand that they have a job to do but it's a bit of a turn off. Otherwise, the furniture seems nice and I'd purchase something from there.
When Augusta didn't have the mattress I wanted in stock I called this store and they were more than helpful.I drove all the way to Columbia to get it. And I say every single night how much I love my mattress
If I could give this store 0 stars I would. Of course everything goes great when your being sold the item it’s when you need your actually items delivered where they always drop the ball. Being 8 months pregnant wanted some new pieces in our new home before baby arrived was told the 27th of the month for delivery when everyone is smiling and taking your money but once you sign the papers and walk out the door EVERYTHING CHANGES!!!! Delivery went from the Dec. 27th to sometime next year in 2020 no exact date could be given due to some sleezy store policy. Everyone promised me a call back but when you don’t receive the call back there is no direct number to the store you reach their “ghetto” customer care hotline that will hang up on you and argue with you because they have to go through 10 minutes of prompts before they can transfer you to the store that you actually made the purchase at. I will never ever purchase anything in my life from any Ashley’s Furniture store regardless if it’s free. I made a purchase from rooms to go and everything went according to the plan we discussed in store.... still waiting on phone calls back from Ashley’s and my furniture.... being 8 months I actually broke down in tears over this mess and guess still no one has called me back about the furniture I’ve already been charged for.... 0 stars for everyone involved in this I only remember a few names Ashely, Gloria and the horrible reps from the customer care dept should all be let go.
Worst delivery experience ever....we ordered a 4 pieces of furniture, but only 2 were delivered. After calling the store to find out what happened, we find out the other two pieces we’re on the truck when they came to our house, but they didn’t know they were part of the delivery...REALLY?!?!? After calling the store several times...we still haven’t gotten our other furniture. Will never do business with them again
Nice furniture, they need better deals
We were suppose to have our furniture delivered this past Sunday and they went to the wrong address and now telling us we will not get it until after Christmas, cancelled order!!!!!!!!GREAT CUSTOMER SERVICE
Thanks Ashley Furniture, you were suppose to deliver our furniture this past Sunday and went to the wrong address, now telling us we will not get it until after Christmas, order has been cancelled.
Bought most of my furniture here. Loved it!
We were led to believe the $1000 mattress we bought would be returnable, but it was not. In fact, by their responses it was very clear the staff was familiar with the complaint and had prepared answers.
Non pushy, but helpful salespeople. Wide range of products on sale and for a reasonable price. Build quality also seems excellent.
Arrogant and rude sales person.. never going back...
Not so great options
Purchased a warranty that was supposed to cover years spots and general problems. Service after the sale is laughable. Takes months and many phone calls. They lied, warranty does not cover tears or cuts other service is a joke. Don’t waste your time and money!
Excellent customer service! Great furniture selections. Just purchased a couch and chair very pleased with my furniture.
I ordered the Charmond King size BR suite with 2 NS, and Dining room table w/6 chairs online, but the local store delivered the BR suite and when carrying the dresser upstairs in my new house the dented my wall. The delivery guy said filed a claim in which I did, had to keep calling since it's has been almost 2+ weeks after the delivery and haven't heard from any one...final get ahold of someone and sent in pics of the damage and they left a message to call them back to settle the claim only to hear donde I signed the delivery ticket waived my rights for a claim. Stay away from Ashley Furniture
AVOID ASHLEY HOME STORE AND ONLINE AT ALL COST. I had ordered furniture and was delivered damaged. It took me two months to return the furniture and get my refund but a partial refund with the delivery fee of $130 non refundable. I ended up returning it and still being charged for delivery fee. I would have given a 0 star if they had given me an option for it. This place is a disgrace and no respect what so ever.
No service! Came in and walked the entire store including the bathroom ... never spoken to or any assistance. Seen three different ladies, one back, middle, and front of the store. Totally different experience down the road at Rooms-to-go. Thanks Chad for your help!
I would avoid Ashely furniture if you expect to receive what you ordered in a timely fashion. Waited a week for delivery of a reclining sofa and a reclining love seat. The delivery drivers were great when they showed up. They got the love seat in with ease. The sofa I was expecting was a glider recliner. Apparently it was “tagged wrong”. So no sofa. I had to call back 24 hours later to reschedule delivery of the correct item. I was told it would be another week before I could get it. So two weeks wait to get the item I paid for. They never offered any kind of compensation for their mistake and did nothing but make excuses. Find another furniture store that will back their service.
Our salesman Chris was spectacular, provided us with various options and was extremely helpful. Pricing was better than expected. Overall wonderful experience
I purchased my furniture from The Ashley furniture store. the customer service was amazing and we had a fantastic employee Daja who was really willing to help. We got our delivery date for 10-30-19 and everything was fine. Then we were told that the delivery address was wrong on the form which we advised Daja was incorrect and she promised it would be changed. it was not. then got told we might have to pay a re-service fee. but ended up not. Then Delivery day on 10-30-19. firstly, the two gentlemen entering my home looked raged and dirty. They start bringing in items. Lets just count how many times they dinged my walls. Wait... it is endless. we are still finding more hours later. then they set up the bed frames upstairs... and drag the box down my steps which then is dragged on my stairs walls which causes more marks. The one male put together the bed frame with a headboard, foot board, and rail attached. then I walk upstairs and notice that he put the box spring on top and was thankful for that. thought it was odd he didn't put the mattress on though. They left and i signed off because i thought things looked great... even after dinging up every wall i own. After putting felt pads on my chair legs, i noticed the kitchen table legs are NOTICEABLY crooked. the holes were not pre-drilled, so they literally assembled my table and made the legs crooked. lets work our way up to the bedroom where the frame was put together. figured out why the male put the box spring on top... one of the support beams was a little wiggly. that is because the screw wasn't tight... oh no, that is cause the actual frame has a damaged thread and wont screw in. so instead of telling anyone about it, lets cover it up and hope no one notices. Guarantee, will never being doing business with Ashley ever again.
Furniture is beautiful but when you spend over $4,000 and bed frame breaks within 3 years... and no coverage to fix or replace. Please spend your money elsewhere!
Avoid this place at all costs. First, they would only honor 1/2 of a coupon I was sent by Ashley for purchase of a mattress. I received free shipping and take away but did not receive the $200.00 gift card for purchase of a Sterns & Foster mattress. Secondly, the store told me explicitly the mattress would be delivered on 10/2/19. However, a couple of days after the purchase they said they couldn&'t ship it until 10/12/19. The customer service reps could not have cared less... nothing was done or given. Third, they have a policy to try the mattress for 90 days but there is a costly catch, to get that you must purchase one of their insanely overpriced priced mattress protectors. You can get one just as good on Amazon for a quarter of the price. Lastly, they finally called today with the time frame on Saturday which was terrible for me and again customer service did nothing except want to move the delivery date another 4 days or more away. At the very least they could switch the time. I should have gone with another store, I should still cancel this order. At least never again will I shop there and I hope you don&'t either. Customer service & rip off policies like these should sink a place.UPDATE: The mattress was delivered by two guys who obviously weren&'t professionals. However, the worst part is the mattress came with a stain, see the photo. This mattress was obviously not brand new based on the packaging and tags (either a return or a floor model. As if that wasn&'t bad enough I&'m not even sure it is the correct mattress because there are no factory tags that identify the product. Either this is a different mattress or the store has a much softer version. Customer service has been contacted and they are totally blowing me off. Said a manager would call back but no one did. I will be contacting BBB, if a local news station would like to get involved please contact me.
Avoid this place at all costs. First, they would only honor 1/2 of a coupon I was sent by Ashley for purchase of a mattress. I received free shipping and take away but did not receive the $200.00 gift card for purchase of a Sterns & Foster mattress. Secondly, the store told me explicitly the mattress would be delivered on 10/2/19. However, a couple of days after the purchase they said they couldn't ship it until 10/12/19. The customer service reps could not have cared less... nothing was done or given. Third, they have a policy to try the mattress for 90 days but there is a costly catch, to get that you must purchase one of their insanely overpriced priced mattress protectors. You can get one just as good on Amazon for a quarter of the price. Lastly, they finally called today with the time frame on Saturday which was terrible for me and again customer service did nothing except want to move the delivery date another 4 days or more away. At the very least they could switch the time. I should have gone with another store, I should still cancel this order. At least never again will I shop there and I hope you don't either. Customer service & rip off policies like these should sink a place.
Positive: People at the store are super nice. The salespeople are also super helpful. I like the furniture I bought. Con: Delivery is a nightmare. I will never buy furniture from them again just because of delivery. I had to wait 3 weeks to get it delivered. When Delivery day came I was called at 8:30 am. Delivery said it would be 30 minutes.. long story short and a lot of waiting at the house all day and drama they arrived at 7:40 pm that night saying I was lucky the came. The truck backed into my driveway breaking a tree limb. The delivery guys damaged the furniture getting it in the house and used magic markers to try to fix it and burn strings in seams they damaged. Warning: They contract Independent delivery people. The sales people have no idea who will come to your house. It is just 2 guys in a rented truck.
Check this out. We bought a new house and so we needed new furniture. Made large purchase and scheduled delivery the delivery for the day after closing. On the way to closing we receive call for them to reschedule. They stated 1 piece was on backorder. I requested they bring what they had and deliver the last piece when it arrived. Customer service rep was rude but I managed to convince her. They put the furniture together in your front yard. 1 teenage supervisor and 2 really unqualified helpers. The legs fell off the bar stools, the backs to all 8 dining chairs were not secured not to mention the damage to other pieces. I tried to be reasonable and asked for someone to securely attach chairs instead of replacing them. They agreed but it will be 3 1/2 weeks. Unacceptable. Customer service is non existent. They stonewall you and no chance to speak with anyone with authority. Buyer beware!
This furniture is fabulous, hardworking, and gorgeous! Not only that, you get so very much for your money! The sales people aren't pushy and really know their product.
I visited the store and Jeremy Busbee was very helpful. He was very professional and the store had some beautiful furniture. I plan to get my furniture from here and I highly recommend this location.
I will NEVER purchase anything from this store again. I bought a sectional and was told it was going to be delivered on the 19th. Got the call yesterday the 16th saying it was pushed back until the 24th. I took the day off (19th) for this delivery. I called them and asked them on the 24th to work with my schedule and have it delivered that day since I was not going to loose another days pay and was told no they won't accommodate my schedule. So I said ok I have to cancel my order. Then I was told I had to pay a 10% restocking fee since I didn't cancel my order within 3 days of purchase. Well.... you didn't tell me 3 days of my purchase that you were pushing my delivery date out 5 more days. My paperwork says delivery on the 19thnot the 24th. ABSOLUTELY unacceptable as a customer you should work with me since you changed the date NOT ME..I would of had to pay $79.00 fee if I changed the date. Furniture is a want not a need. I will take my business elsewhere...
Hey everyone - normally, I try to only leave positive feedback about local retailers and restaurants. That being said, I&'ve had such a crappy experience at Ashley Furniture on Harbison that I promised myself I&'d leave a lousy review in as many places as I could, in the hopes that I could at least cause them to lose the same amount of business as their lousy products and service cost me. Background info: I&'ve purchased many, many things from both this store as well as other locations in the past 10 years to the tune of many thousands of dollars. They used to be my first choice, as I used to find they offered a good quality product at a reasonable price. I have been a good, polite customer, and I dont typically make a pain in the butt of myself. Fast Forward to 2018: My wife and I finished building our patio outside. We purchased a (what we thought at the time) very nice outdoor set for close to $2000 delivered.Long story short, with very little use over the course of the past year, the wicker on the furniture started to split (presumably due to the heat). The Sofa is now continuing to unravel. I first called their customer service and was told that the item was only covered for 1 year due to defects, but since I have an extended warranty - that it should be covered by that. After getting the run-around from the warranty company for a few days, I was told that the warranty only covered accidental damage and not &"normal wear and tear&". Fair enough. Back to the store I go. This time I call up and speak with a rep - I explain the situation to them. She says she will go to a manager and I will receive a call back in 24-48 hours. The call never comes, of course. I try again this morning. Same deal. Explain to the rep what was happening. Got the store / corporate policy repeated to me *again*. I explained that I understood the policy. I asked if that given how close it was to the warranty expiration, and given the amount of money I have spent with them over the years if an exception could be made. She said no, and repeated store policy. I asked for a manager / supervisor, and was stonewalled once again. She (Nikia, I believe) simply repeated the policy of &"We cant help you because it&'s out of warranty&" and in not so many words, told me to bugger off. I promised that I&'d never shop there again, and I&'d go out of my way to make sure they lose as many sales as I can.So here I am. If you feel the need to purchase furniture in the near future, please consider avoiding Ashley furniture on Harbison. They are hawking sub-par products and neither stand behind them nor do they really give a crap about their customers once they have your money. If you need cheap garbage that will fall apart and rude customer service, I&'d suggest Walmart instead. At least you know what to expect there.
Hey everyone - normally, I try to only leave positive feedback about local retailers and restaurants. That being said, I've had such a crappy experience at Ashley Furniture on Harbison that I promised myself I'd leave a lousy review in as many places as I could, in the hopes that I could at least cause them to lose the same amount of business as their lousy products and service cost me. Background info: I've purchased many, many things from both this store as well as other locations in the past 10 years to the tune of many thousands of dollars. They used to be my first choice, as I used to find they offered a good quality product at a reasonable price. I have been a good, polite customer, and I dont typically make a pain in the butt of myself. Fast Forward to 2018: My wife and I finished building our patio outside. We purchased a (what we thought at the time) very nice outdoor set for close to $2000 delivered.Long story short, with very little use over the course of the past year, the wicker on the furniture started to split (presumably due to the heat). The Sofa is now continuing to unravel. I first called their customer service and was told that the item was only covered for 1 year due to defects, but since I have an extended warranty - that it should be covered by that. After getting the run-around from the warranty company for a few days, I was told that the warranty only covered accidental damage and not "normal wear and tear". Fair enough. Back to the store I go. This time I call up and speak with a rep - I explain the situation to them. She says she will go to a manager and I will receive a call back in 24-48 hours. The call never comes, of course. I try again this morning. Same deal. Explain to the rep what was happening. Got the store / corporate policy repeated to me *again*. I explained that I understood the policy. I asked if that given how close it was to the warranty expiration, and given the amount of money I have spent with them over the years if an exception could be made. She said no, and repeated store policy. I asked for a manager / supervisor, and was stonewalled once again. She (Nikia, I believe) simply repeated the policy of "We cant help you because it's out of warranty" and in not so many words, told me to bugger off. I promised that I'd never shop there again, and I'd go out of my way to make sure they lose as many sales as I can.So here I am. If you feel the need to purchase furniture in the near future, please consider avoiding Ashley furniture on Harbison. They are hawking sub-par products and neither stand behind them nor do they really give a crap about their customers once they have your money. If you need cheap garbage that will fall apart and rude customer service, I'd suggest Walmart instead. At least you know what to expect there.
Bryson was very friendly and informative. I would definitely recommend.
I have been postponed on my furniture two times already it was supposed to be delivered on August 26 but it went to Sept 5 and now it pushed back to September 17 awful experience. Go somewhere else.
Bought some furniture
The staff was super friendly and answered all of our questions promptly; they also let us roam about without hovering too much or treating us as if we were wasting their time.
We purchased a couch online 6 weeks ago. It has been delayed 4 times. We have had to reschedule movers 4 times and accommodated work schedules 4 times, with no guarantee that it will actually arrive this week. Unacceptable business practice.
We bought a Darcy couch and loveseat from this store back in February. Took them months to deliver it, and on top of that pushed the date back even further. We bought the warranty that supposedly covered cleanings and minor damage- all to find out today when the company came out to clean the couch they only cover spot treatments and do not cover damage. I am beyond pissed . Spending over $800 plus warranty and delivery fee, and they only spot treat? I could do that myself!! On top of it, the guy that came out only took pictures, so now I'm gonna have to wait another month to get my couches 'spot treated'? Do not go to Ashley HomeStore PERIOD. waste of time and money. Such a shame
When we bought our couches, we purchased the 5 year warranty that was offered to us. We were told it covered cleanings and damage like tears. Well, when we contacted the company we were told to about cleanings we were told the warranty does NOT cover tears, and only covers spot cleanings. If I had known that, I would have passed up on the warranty and spot cleaned myself. We were lead to believe we would be having our couches cleaned (3 kids and a dog) thought it was a great idea only to find out the opposite. I am regretting paying over $800 , and they will NOT be getting my business in the future
Great customer service and sales people.. But dont ever expect whatever you get from here to be delivered on time.. They can say it'll be delivered tomorrow in the store and whatever you get wont get there for about 2 weeks.. Delivery should be free if you guys are going to lie about the delivery date, just saying!
Similar furniture to rooms to go, but..the art work, pillows, and vases ect. Are on point. I love all the decor in Ashley. And the way they have it set up makes me want to buy all of the things. Sales people are nice too and not all up in your way.
Has everything you need in furniture.
Nice , too bad they don’t deliver the product we order waited all day Saturday and nothing.. not to mention they don’t deliver on their promises, sitting in a empty house .. never again , now I have to go thru endless automated system to figure out what is going on.. # never again
Wide variety of inventory and was never approached by any salesperson.
Sale at the store was great, but once delivery/customer care experience started, we could not be more disappointed. Items were damaged, part of our order was canceled without us asking, delivery guys refused to assemble certain pieces or take a mattress we arranged to have picked up. . . You name it. We will not be back. Too bad because we love the furniture. This was at the Columbia, SC store.
Major delivery issues! Had to come out 4 times, damaged product. Product delivered in boxes, and we were told they won’t assemble. Part of our order was canceled. Delivery techs tell us it happens all the time. Customer service not much better. I would recommend taking your furniture needs somewhere else. Compensation offered was a joke, did not accept it. In store experience was good, but if they can’t get undamaged product to your home it’s not worth it.
EDIT: Spoke with Scott, the DM for the area. Insane difference in customer care. He listened to my concerns, actually followed through with employee development, corrected the displays and signage, and helped us out with our purchase. He had a very understandable explanation for the price differences, and while I dont like it, I understand it.Moving this to a 4/5 stars, and will bring it up to the 5/5 if delivery goes well. That&'s Ashley&'s Achilles heel....-------------This one is a doozy......Bottom Line: Went in on 4th of July because we got an email about awesome sales. Prices are not as listed, car dealership style &"let&'s find a payment solution for you&" customer service, and finally just plain ignorance and rudenessI have an Ashley Card with with over 10k available. I will be calling tomorrow to close it. If you&'re reading this, do yourself a favor and look at other stores and companies for your furniture needs. Ashley&'s has always had problems, at this store manages to bring all of them together.Went in because we purchased a new house and needed some furniture. We&'ve had problems with Ashley&'s before, but I figured it might be regional. I was wrong.After about an hour of figuring out what we wanted, we started the process of buying. First thing that came up was the Hot Buys. We were told that the $500 couch we were going to buy (along with the $1000 of seat, loveseat, etc.) Was not $500, it was $1000 because I cant finance and get the sale price. So if I want to use their credit card, it&'s going to cost me an additional $500.Next up was the brand new Dining Room table we were going to buy for $800. BUT WAIT! The chairs that are shown with the display model are not the chairs you get with the table. No, those chairs are seperate purchases.Again, it was just too much for us. My wife and I said last time we dealt with Ashley&'s that we wouldnt again. This just reinforced that the company itself has a systemic issue, unfortunately.
Salesman said one thing, GM said another. Very pushy. Very unprofessional. Won’t return and will definitely take my business elsewhere.
Sales lady was nice but that's about it. We ordered a love seat and a sofa. Upon delivery they decided to tell me that the sofa was not on the truck... the only thing they had was the love seat. I should have been aware of this before delievery date. Not only did the sofa not come the love seat had a tear on the back. Well we had to then schedule another delievery date for our sofa to come and they said they would exchange the love seat for another one. Well now it's the second delievery date and the new love seat was in worse condition then the first one. So now we have to schedule ANOTHER date for someone to come fix it. I am so aggravated with Ashley furniture and very disappointed in the quality. Never will shop here again.
Super friendly and helpful salesalady. Sheila helped us with some great discounts. Great products.
Salespeople are like vultures will not leave you alone. Constantly circling when you are trying to shop and bothering you we went to Badcock and purchased.
Very welcoming store, great staff, no pushy sales people, they let you actually look around and browse. The showroom is large with lots to choose from. Ive been to several furniture store on a quest for a new comfy sofa. Finally after some thought my decision was made, I purchased a reclining 2 seat sofa. The sales lady was really informative and explained everything to me, and gave me all the info about the upcoming sales Memorial Day weekend!The service dept called me a few days early to confirm my purchase, and set up a time for deliver. Service was top notch from start to finish, the delivery staff set up the sofa, had me confirm that I was satisfied, he called the customer support to verify that I was happy with my purchase and no issues that day.Yes and yes I will purchase again, and refer anyone in need of new furniture! Thank you all for making my purchase stress free.
Very welcoming store, great staff, no pushy sales people, they let you actually look around and browse. The showroom is large with lots to choose from. Ive been to several furniture store on a quest for a new comfy sofa. Finally after some thought my decision was made, I purchased a reclining 2 seat sofa. The sales lady was really informative and explained everything to me, and gave me all the info about the upcoming sales Memorial Day weekend!The service dept called me a few days early to confirm my purchase, and set up a time for deliver. Service was top notch from start to finish, the delivery staff set up the sofa, had me confirm that I was satisfied, he called the customer support to verify that I was happy with my purchase and no issues that day.Yes and yes I will purchase again, and refer anyone in need of new furniture! Thank you all for making my purchase stress free.
Highly recommend you go anywhere else. Unless you like getting merchandise broken and not only once but three times they tried delivering the replacement piece with rips or broken arm rest. Then customer service offers a $10 to $30 discount, lmao what a joke. Go anywhere else but here, not worth the headache.
Prices too high
I have purchased over $5,000 of merchandise from this store and i will never purchase anything from this store ever again. I don&'t recommend them to anyone as they don&'t have a good warranty department when it comes to fixing or servicing your purchases. We purchased a reclining couch from them 3 years ago and the frame had an issue and they came out once and repaired the couch with a longer screw that didn&'t hold but for 2 months and it was broke. It took 2 months for someone to come out and inspect it and then they said that the recliner is broke and that the seat portion is broke. So part was ordered and arrive a week later and still waiting a month later for them to come back and finish the repair work . but in the meantime i have a couch i can&'t even sit on. The store can do nothing for you when it comes to this and they have a warranty company that does all the repairs that is understaffed and once you schedule a time with them then you have to wait until the day before your appointment for them to call you which is most of the times at 5:00 or later and it is an automated system that advises you of your 3-4 hour window of when they will arrive. Stay away and go spend your money elsewhere, the store doesn&'t seem to care about the customer after the purchase or wants to retain your business after the fact.
Beautiful furniture and other home decor! Superb sales staff is very knowledgeable and attentive. Great atmosphere and selection if you need to furnish a newly purchased home. Highly recommended!!
I found the set I was looking for was marked way up. Then tried to purchase 2 signs that were on sale.. that took forever. In fact I'm typing this as I stand here. In the bright side ???
It took 4 weeks to get a table and chairs. The chairs also arrived hard as rock and after I attempted to return them I was told “Ashley’s doesn’t do returns” Ashley furniture is a scam, the store is all a front, the items you will actually receive is nothing like what’s in the store. The prices are ridiculous the people are rude, I will never use this company again!
Nice furniture, expensive, employees hanging over you too much
STOP ! I ordered from Ashley's on 04/19/19 , expected delivery date 05/08/19. 2 bases and a mattress . Delivery guys show up with 1 California King base and 1 extra long twin base. Had them take it all back for it was WRONG. So now they tell me it will not be delivered until 05/22/19. Well today is the day I been waiting for , and what do they show up with ? They showed up with 2 bases , but No mattress. These people need to shut the doors . I just got back from Havertys , best thing I could have done. My bases and mattress will arrive Thursday. Also my friendly salesman at HAVERTYS said we could pick it up this Saturday if we wanted to, Ashley's does not offer you to pick up from their store. BUYER BEWARE !!!! 1. Prices was a lot cheaper 2. Delivery Date is a lot faster 3. People are nicer , and not liars
Got my couch delivered in a timely manner, very friendly delivery guys 10/10. Couch is very nice and got in house finance that made things super simple
I originally had an enjoyable experience with Chad, who helped me pick out my furniture. However, their idea of “service recovery” on a delivery issue is ridiculous. The guys who delivered my bed didn’t have the right size rails so they had to take them back. Customer care said they would call me the next day. They never did. So I called them as they said they would “try” to get my rails delivered on Saturday since I had another delivery then, but that they would call me back to confirm. They never did. Again, I had to call them and explain the entire situation again to a guy who wasn’t sympathetic in the slightest way, who then told me he had to email someone who would call me. They still haven’t. I still have gotten no confirmation that these rails, along with the rest of my furniture, will be delivered on Saturday and it is now Thursday. I am currently sleeping on a brand new temper mattress on my kitchen floor all because my bed is missing three pieces of wood, and customer care seems not to care, given that is their job. I spent $7000 on this company for them to leave me sleeping on the floor with no reassurance that I am being taken care of. You need to train your team more on delivering customer service and following through.
The absolute worst! I will never shop here again once my furniture is delivered. My delivery date was changed without me agreeing to it and I was told if I cancel my order, I would be charged 10% of the purchase price. They can inconvenience me and turn around and charge me. They have no direct customer service number- you can talk to someone at the store. Which is no help whatsoever because I was told, once I pay for the furniture, it’s out of their hands. What kind of bs is that??? Save yourself some trouble, go somewhere else and spend a little more for better service. I wish I did.
Perhaps the worst retail experience I’ve ever had was at this store. From the delivery being delayed several times, to a lack of concern from the staff. I cancelled my order after the last delay I received. A month for a bed? Ridiculous. I don’t recommend and I won’t be going back.
!!! Buyer beware !!! Edit: they called with ANOTHER DELAY. I ordered a simple bed set from the Harbison location on March 26th with a promised delivery date of April 9th. Wonderful. I receive a call just a couple of days prior to the promised delivery telling me the bed can’t be delivered until April 19th! Nearly another 2 weeks with barely an apology. I call back on the 15th to see if there is any chance it will be here a few days before or not, no luck. This time the man on the phone made excuse after excuse as to why it could be delayed two weeks, but offered no actual reason. I was then told they “sometimes” issue compensation for late deliveries but I’d have to call customer care after the delivery to see. After speaking to several people and a friend who previously worked at this location, I learned this is the norm for them. The employees are told to lie about deliveries they know won’t make it on time in order to make the sale. “Yep. They figure most people won’t return something they’ve been waiting on already so they tell us make the sale regardless.” I will never ever ever shop at Ashley again and I’ll be sure to inform all of my clients (people who are buying homes and constantly ask for furniture recommendations) to avoid them as well. Caveat emptor.
I've never been so dissatisfied with the customer service that I have received in my life more than the customer service that I have received from the Ashley Homestore. I have been lied to on multiple occasions by Ashley Homestore representatives in the store and at the customer care center and now over this past weekend I have found out that one of the sales reps at the Harbsion Blvd store in Columbia, SC is actually is mentioning me personally by name to other customers in a derogatory manner over the issues I'm having with returning a mattress that I bought from them. I don't appreciate being lied to and i really don't appreciate being talked about by a Ashley Homestore sales rep (one of the store managers) to other customers. I have spent over $15k with Ashley Homestore in the past 3 months but I will not spend a penny more with them nor will I advise anyone I know to also. — at Ashley HomeStore (108 Harbison Road, Columbia, SC).
I've never been so dissatisfied with the customer service that I have received in my life more than the customer service that I have received from the Ashley Homestore. I have been lied to on multiple occasions by Ashley Homestore representatives in the store and at the customer care center and now over this past weekend I have found out that one of the sales reps at the Harbsion Blvd store in Columbia, SC is actually is mentioning me personally by name to other customers in a derogatory manner over the issues I'm having with returning a mattress that I bought from them. I don't appreciate being lied to and i really don't appreciate being talked about by a Ashley Homestore sales rep (one of the store managers) to other customers. I have spent over $15k with Ashley Homestore in the past 3 months but I will not spend a penny more with them nor will I advise anyone I know to also. — at Ashley HomeStore (108 Harbison Road, Columbia, SC).
This place is great. You can come in and see a huge variety of furniture, figure out what's comfortable, and then google the product number and find the exact same piece of furniture online (real Ashley Furniture brand) for 33% off. Pick out what you want in person then buy it for way cheaper from somewhere else!
Got amazing expert service from Crystal. She was efficient, knowlegable, and helped us get the best possible deal. Highly recommend!
Columbia SC, Both Living room pieces delivered DAMAGED, I was not allowed to REFUSE the pieces,,Rather the dispatcher said I had to accept them and let them try to REPAIR..Brand new furniture!! 3 Weeks later,,nothing,,I got a bag of upholstery in the mail, of the wrong color and that's it.....NEVER EVER VISIT or buy from this source!!! 1800.00 and I have two damaged pieces!!!
Great furniture! Be sure to ask for Alice. She will take good care of you.
Alice did a great job helping us find exactly what we wanted and getting it. She dealt with all our changes and scheduling issues. We appreciate everything!
Great furniture! Be sure to ask for Alice.
Received a good price and had a really good salesperson. May go back for the dining room set if the price can come be dropped some.
We have two children under 5, and furniture shopping can be an adventure to say the least. I never felt we were judged for being boisterous, and Gloria was helpful without being overbearing. While we haven't purchased yet, we would definitely return on the basis of service. The selection was nice, and the current sales were appealing.
I like this place its just a little over priced. The quality is good. I always like to find a good deal.
We had a great experience working with Ed from the Harbison store! Very kind and helpful as were all of the employees
Michelle was great today! She helped me figure out the best configuration for a sectional, was honest and not at all pushy! I was worried going in that the sales personnel would be too aggressive but I was impressed with how laid back they were! They let my child tap a cat nap on the sofa that we were looking at while we worked out the details and she even braided my girls hair while I filled out the paper work! I’m very pleased with the customer service from the women I worked with and I’m hoping delivery and usage of our furniture will be better than some of the reviews I’ve read! Again Michelle and Mackenzie were very helpful and sweet!
Sturdy furniture at fair prices and great customer service.
I bought a bed from Ashley on Harbison blvd in Columbia, SC. Upon delivery, the footboard and both side rales are damaged(this is 3/4 pieces delivered). Before the delivery person left, I spoke with customer service to remedy the situation. They were to mail the pieces to my house and ashley would come put them together. They mailed 1 piece. After another convo with customer service, they are going to make it right. I have a date of delivery. This date comes and goes with no corresponds with ashley. Finally ashley calls me. My pieces are on back order. We set up a date for delivery. It is going to be fixed. They guys just left. Well the footboard is damaged so it cannot be used. They are able to change out the side rales. So i end up with 12hrs of my life wasted waiting on ashley, and a gouged up footboard. What is the fix? 30$ OFF MY 3500$ BILL. THX ASHLEY! We will not be venturing back into your store again.
If I could give them 0 stars I would. We bought a dual recliner on December 7th. When it was delivered, it had a tear in the upholstery and there was a piece missing in the framework. They said they would send someone to fix it. About 3 weeks later he arrived but told us they had sent the wrong part and the missing part didn't exist anymore because this was an old model. WHAT?! I bought a NEW chair. We asked for it to be replaced. They scheduled delivery for Feb 1 but then said they couldn't do it that day so finally delivered on Feb 8th. 2 months after we purchased we finally have our furniture. Customer service is awful. We called them several times and were on hold for almost an hour each time. During one call, they actually HUNG UP on us.
This is for the Columbia SC store. If I could give them 0 stars I would. We bought a dual recliner on December 7th. When it was delivered, it had a tear in the upholstery and there was a piece missing in the framework. They said they would send someone to fix it. About 3 weeks later he arrived but told us they had sent the wrong part and the missing part didn&'t exist anymore because this was an old model. WHAT?! I bought a NEW chair. We asked for it to be replaced. They scheduled delivery for Feb 1 but then said they couldn&'t do it that day so finally delivered on Feb 8th. 2 months after we purchased we finally have our furniture. Customer service is awful. We called them several times and were on hold for almost an hour each time. During one call, they actually HUNG UP on us.
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Love the store go see Chad
Helpful and friendly....walked in right before closing and picked out my entire living room. Very enjoyable experience with Mike!
Ashley home story was great with getting me started with my home decorations. When you go you should definitely work with Scott as he is able to get you the right pieces and help you figure out what you need for your home. I highly recommend coming here for your furniture!
We went to 8 furniture stores in the midlands area. This store had the best price and the highest quality. We also appreciated the type of customer service, helpful but not hovering or judgemental. Many stores made us feel like we weren&'t rich enough for their product; one even told us to &"Work Hard&" insinuating that we were professionals in our 30s who couldn&'t afford their status. At Ashley, Mike C. was so helpful, made us feel at home, and in the end we got exactly what we wanted for a great price compared to the competition. The delivery service was great too, on time, polite, and got the pieces up some tricky stairs without any trouble. Would recommend to a friend!
My name is Lula and I found Mekenzie great. She made me feel that she had my interest in mind more than a sell. She was pleasant and VERY helpful. My experience was great due to this saleswoman.
Alice Barnes has always been my go to salesperson with Ashley Furniture, her humor, professionalism, knowledge & customer service/advocacy continues to stand out in the ever changing world of retail. Ask for her, you won't be disappointed!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
