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Ashley Store Columbia, SC (Forum/Northeast)
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Columbia, SC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Columbia, SC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Calla did an awesome job helping us. We were in and out in 20 minutes and purchased exactly what we were looking for !! Highly recommend !!
Shopping here for the first time today. Darius was super nice an helpful. We picked out what we wanted will definitely be back.
Josh is kool an amazing. Should be your number one pick
5 start experience. Chad was great work with!
Chad was very informative and helpful! Thank yoy
Greg was amazing ! We called a few day ahead of time with questions about a couch … Very helpful over the phone and remembered the conversation as soon as we walked in and asked for him ! Price matched on line price. Was not pushy … great man and great buying experience! Thank you Greg !
Chad is an amazing salesman Very patient, knowledgeable and kind! I’m very pleased !
Kameron was awesome
Kameron was exceptional
While this wasn't my first experience it was by far the best. Dana was / is amazing… personable, friendly.… listens and isn't a pushy sales representative.
PLEASE READ THE CONDITIONS BEFORE YOU BUY FROM HERE. Bought furniture here about 3 weeks ago, during the visit I needed to go pick up my child from daycare so in a rush I decided to trust that the salesperson would disclose important information about my purchase which I believe is reasonable to expect, although ultimately it is up to me. Well they saw that I was in a rush and proceeded to “blah blah blah’d” me through the purchasing process. Well here we are today and I’m finding out information such as if you buy cash then once it’s delivered you cannot make a return whatsoever. Also, if you purchase through a buy not pay later that is offered in store, you’re obliged to pay more than 50% of the cost of the product even if you return it. Hard lesson learned and thousands of dollars worth of regret from a multi million dollar company that won’t even give you a week to see the product in your home before they keep your money forever
Buyers BEWARE! I want to start by saying Vanessa, the operations manager corrected the issue that I did had, and double checked my entire order once I brought my concerns to her so she is not apart of my bad review. I will also say Darius, who I initially met on my first day in the store was a pleasure to work with so he is also not the reason why I am giving a 1 star review. It is because of Calla - one of the store’s managers that I am giving this store a 1 star review and I gave them a 0 star review when I received a text asking me to rate my experience. Initially I came in the store for a living room set, that is where I met Darius. I shared that I would like to shop around more at other stores and he gave me his hours so I knew when to come back if I wanted his assistance. Two days later I came back but he had just left for the day and that is where I encountered Calla, one of their managers. She said that Darius would receive half of the credit for my sale and she would get the other half so I was okay with that. In total, I ordered 3 items for my living room and several items/pieces for my bedroom. The bottom line up front is Calla attempted to fast talk me and acted like a used car salesman. She blatantly LIED to me about not charging me for a furniture protection plan (that I did not want) and she “accidentally” charged me for a king sized mattress instead of a queen sized mattress. With the protection plan she initially stated I really want you to have this so I spoke to my manager and we are going to only charge you half of the amount ($250) then later she told me she’s going to give it to you for free and not to worry that I see it calculated in my total because it just has to be there. -oh and she whispered this like she wanted no one to hear -there was a coworker of hers sitting close to us and her manager a few steps away at the desk. Just know when I recalculated she definitely charged me for it ($499+ tax). What she did to compensate for it (I realized this and so did Vanessa the operations manager) she lowered the sales price on some items. All in all I was OVERCHARGED by $1,000+ tax ($500 for the King bed) and $500 for the furniture protection plan. When I called about the King mattress overcharge Calla changed the prices immediately (and seemed fake shocked). I thought it was an honest mistake but based on her other behavior I see that it was not. Thank you to Vanessa for being HONEST, fixing the other issue immediately, and listening to all of my concerns. Do yourself a favor and do not allow Calla to help you.
Had very good sales going out of business
Calla provided excellent customer service support. Didn't take a lot of time. Very efficient. Thank you!
Had a great experience today with Josh! He was patient and very helpful with my Mother who’s older and stuck in the old days. He helped her with her loan process to make a purchase on the sectional she wanted. Now she’s smiling from ear to ear. Also a shoutout to Sherrell for helping out to make sure we got the delivery we needed. She’s the numbers come see her!
Great help all around!
I had wonderful service with Calla and Darius
Greg Gilbert was very professional and explained in detail throughout the entire sales process. Great job and I definitely appreciate and would recommend him to anyone who’s in need of new furniture.
Our sales consultant Calla was fabulous and knew what would work best within our space!
Chad was a great help, excellent customer service
Dana and her coworkers were welcoming and friendly they made us feel like we knew them forever.
Very much Enjoyed His Customer service skills. Excellent and not a Pushy salesman. I Like that!!
Chad was wonderful help!
Chad is excellent.
She was wonderful very helpful
I didn’t even come in to buy anything I was meeting a friend but Calla totally won me over now me and my friend are satisfied customers. Tis the season🎄for Ashley!!
Calla is awesome, very patient not over bearing but helpful.
Calla was great to work with. She was very knowledgeable and extremely professional.
Chad was very helpful. Enjoyed working with him.
I purchased a chair that was priced well and Darius gave me great service... He remembered my name and what I wanted before I barely set foot in the door. Cheers to him.
Calla was the best. Came in for an area rug and for a mattress and base. Thanks for your help !
Always fear furniture shopping. Darius did a great job - didn’t hassle us and helped only when we asked. Great products - would shop here again!
Vanessa and Chad provided excellent customer service
Vanessa and Chad were super amazing
Amazing service, attentive but also allowed us space to roam and shop and not feel pressured! Highly recommend! Greg was excellent!
Kameron was wonderful in meeting what we needed to purchase.
Got mattress and box spring at good price. Awesome service from Chad Truett.
Great service from Chad
Very friendly customer service. Chad was very professional and assisted me with all my needs. Wished they offered military discount.
Everyone was very nice and friendly when we walked in. A big thank you to the manger Ms. Sheryl and Ms.Dana for being so awesome thank you ladies for all of your help. They were both very informative about the pieces that we were inquiring about. Highly recommended
Quick and efficient service! Always great service! Second trip this year!
Darius was our sales man, he helped us multiple times as we kept coming in since we couldn’t make our mind up. Each time patient and helpful. Thank you Darius
DANA is the best salesman/Woman in the world 🌎 ❤️ 🙌
Greg was awesome! Very friendly and knowledgeable! Our purchase was easy. No hassle at all! I look forward to doing future business with Ashley Furniture! -Dee
Dana Porter was fantastic 👏
Calla was amazing!! Went above and beyond to show us the best quality mattresses for the best price! Gave us deals on display items!
Chad was such a pleasure to work with!! He was prompt, courteous, and VERY professional!! He was extremely patient with me as I picked out a bedroom set. If your looking for a great sales representative to help you navigate through your options I would highly recommend Chad!!
Josh was awesome!! Great customer service!
Tyler is an excellent associate
Chad is always super helpful and quick to help us!
Darius was amazing great customer service. Vanessa he deserves that Rotel !!!
Greg is amazing, patient and knowledgeable. He remembered me from when I came in a year ago and he helped me. I was indecisive yet he was patient and kind. Fast foward, I came in today and found the same bed still available. Greg got deal done and the bed was on sale. Perfect! Thank you Greg, you rock!!!!
Darius was amazing. He answered all the questions I had. In the end he acknowledged that I had picked a great option with the sectional I had wanted and even made sure the size was perfect for my living room. Thanks Darius!
Greg was great to work with. I liked their customer service I went back to make a second purchase. I would give Greg a 10
I had the pleasure of working with Chad.He was great to work with and took care all my needs.
Customer service was excellent!!!!
Darius is amazing and deserves Rotel. Great customer service. Knowledgeable and friendly.
Greg was AMAZING!! He helped me find the perfect couch for my home!
Darius gave excellent customer service!
The customer service here is A1. Kameron was so very helpful, knowledgeable and very professional. I’ve learned so much about mattresses and pillows and sleeping in the hour I’ve been here than in the 51 yrs of life. Thank u so much Kameron for making this mattress experience enjoyable and pleasant! It’s much appreciated. You are the BEST!! My mom is happy about her purchase 😊🥰
We had a store credit to use and Darrius made it super easy and seamless. Let us wonder around the store and gave us time to make our decisions with no pressure. Would highly recommend!
Josh and Tyler provided great customer service
Kameron was great. He spent a lot of time with us. He made some great suggestions. We bought a mattress, bed and furniture.
Great experience. The sales staff was incredibly helpful and polite. Informative without being pushy. Very large stor with a wide range. We will definitely use this location again for our furnishing needs.
I had a phenomenal experience with Greg, who went out of his way to give me the sofas I wanted at the price I was most comfortable with while granting a quick turnaround on delivery in the midst of my current moving situation. Will definitely be recommending him to my friends and fam!
Outstanding service. The staff is so nice and friendly. I would recommend everyone to shop at Ashley furniture.
We have been coming to Ashley's for years and have never been disappointed! Kameron was amazing to work with!
Joshua was amazing, he was very patient, and took the time to show me so many options. His customer service was top notch.
Greg was an Awesome Help, he saved the Day!! So Friendly and Polite.
Joshua is amazing and handsome an so funny make sure to come in a buy from him ASAP!! PS HE SMELLS GOOD!!!
Josh was fantastic! He was very patient with us. He was very personable as well as professional. While working on our furniture order I started to feel bad because my sugar dropped very low. Josh immediately asked if I need candy. He then proceeded to get me 2 candy bars and refused the money I offered to pay for it. My conclusion is Josh provided excellent customer service on all levels. Thank you Josh!! Definitely 5 ✨!!
Excellent experience.. Sherrill and Chad is the best and excellent customer service. They both took their time and helped us a lot with the purchasing and they are very knowledgeable about the products .. Well done !!!
Josh was great amazing workers
Darius was very nice and professional! Will definitely be back!
Dana Porter gave excellent service each time I visited this store. I recommend her highly.
Dana was fantastic and very helpful!
Latasha Robinson here! I loooove this location @ Sandhills!!! Superb customer service and they are very helpful and not nagging you when you come into the store! I am still loving my furniture I purchased at an awesome price a few months back 🙌 I will be back soon!!! Delivery and setup was excellent
This man named tyle helped me find what I was looking for. Very friendly and has soft eyes
Stopped in recently and got the pleasure to have tyler show us around! He was extremely helpful and wasnt being too pushy. They have a great team and it shows with interactions like the one i had with tyler.
Cameron was absolutely wonderful and so was the rest of the staff! I walked away very happy!
Greg was excellent!!! His customer service skills were great. His knowledge of the products I viewed and purchased were AWESOME. Thanks Greg for your help!
Cameron is very knowledgeable and helpful.
Chad was very helpful and informative
Good experience at Ashley furniture. Staff were helpful and friendly with their suggestions. They let us alone to go through our numbers and color, etc. when we were ready they responded promptly. Very nice!
Darius is awesome! Super helpful! We come back too him every time!
I appreciate the professionalism of Ms. Dana Porter and the Ashley Furniture team!
Great employees great help looking around. Amazing items so many choices of furniture
We had a wonderful shopping experience with Mrs. Dana Porter. She was extremely patient, thorough, and knowledgeable, not to mention a great personality. I will definitely shop at Ashley’s again because of her customer service.
Excellent selection of living room furnishings. Customer service to aid us in our selections was fabulous..Highly recommend. Thanks and so appreciate your personal touch and expertise. See you again soon. Kathy and Tony
Joshua and Sherell was awesome! Thank you so much for a fun experience furniture shopping! Kudos to you both! Vanessa, kudos!!
Very helpful with great customer service skills
Tyler was absolutely wonderful! He was very patient with us and knowledgeable. He is an asset to your company.
Chad and Vanessa were so helpful! Store is easy, service is great, and deals were too good to pass up.
Best customer service near me. I will be buying more from here. 😊 A happy customer.
Darius was so great! No pressure and very informative! Highly recommend for any furniture needs!
We had a wonderful experience with Tyler today (9/1). He showed us a few items that were on sale for Labor Day! We walked away with a few things to freshen the house with his help!!
Awesome customer service from Dana Porter. Amazing knowledge of her expertise in this skill set. If you are looking for furniture or anything of the like, ask for Dana Porter!!!!
Ashley furniture was amazing and there sells men was amazing
Dana was great and so much fun in finding the right mattress and pillow for me!!
Darius was very helpful and friendly. It was easy to find what we were liking for and get information about it
Joshua was extremely helpful and patient!
My experience with Calla at the sand hill store was excellent. She made sure I found exactly what I was looking for!
Dana Porter was very knowledgeable of the mattresses and very patient.
Amazing very pleasant/ friendly
Great service
Very friendly staff
Great customer care
Sherrell was a dream. She offered her expertise with choosing the perfect pillows for us to sleep on. Everyone in the store was friendly and professional.
Where do I even start!!! First of, Greg is amazing!!! My husband and I have been shopping around all weekend for furniture foe our home with a max budget in mind. My husband and I are straight shooters, we love honest people who don't waste our time nor us them. Greg fit the bill and exceeded it. Greg was honest and kept his word on everything he said. When he felt we were unsure about a mattress, he called in an expert to help us narrow it down. We had our toddler with us whom was visibly restless. Greg was so patient and never made us feel rushed or that our toddler was hindering. Instead, he included toddler and my mother in the conversation. Greg may not know this but he helped one of our little dreams come true of owning a highend adjustable mattress that didn't cost the price of a car. Thank you so much, Greg! Get ready for your phone to go crazy because we are sending everyone who needs furniture to you.
Joshua and Chad helped me out with my purchases My new living room, furniture and wall decor. I am very happy. They both are amazing.
Chad was very helpful and professional.
Chad was awesome and very knowledgeable about the products! The whole staff was very nice and welcoming.
I have a new friend at Ashley Furniture… Darius! He was delightful, knowledgeable and reasonably accommodating! The store is clean, the people are friendly, and their stock is beautiful! There is a sale going on now! Blessed!
Recently stopped in to do some furniture shopping. Tyler was very knowledgeable, professional, and patient. He made our shopping experience easy and we will definitely return to him in the future
Tyler helped me with multiple aspects of furniture buying. He truly made this whole process so much easier. I was nervous at first, but Tyler explain the processes and what was expected of me. I will be returning to this store because of him!
Calla is FANTASTIC! She patiently answered all our questions (and there were a lot) over 2 days until we were ready to purchase. She went above and beyond and was seriously wonderful! Another shoutout to Sherrelle for being so wonderful with our kids as we were shopping. Terrific experience!
Chad was very helpful
Everyone were extremely friendly and helpful
Greg, the manager was great! Worked with us to find just the right pieces for our Great room, dining room and breakfast area. Patient and so kind and friendly! FYI, lots of staff available to help. So refreshing to find a store fully staffed! Will definitely be repeat customers!
Store associates were very helpful. Tyler helped me and my future husband pick out so many unique things for our home!
My husband and I had the best experience working with Dana Porter and the other professionals at Ashley's Furniture, Sandhills in Columbia. This is the second time we've purchased from Ashleys, and it's not an accident that we went there first to look for a new sectional sofa. They were so patient with us as we tried to figure out a configuration that would work in the space we had, making suggestions until we got it just right! Thank you again. We highly recommend this store for your next home store purchase.
Great store, so many options! Joshua P. very helpful, knowledgeable, ready to assist and he had a great understanding what the items we were interested in. He also provided us further options not seen on floor! Highly recommend Joshua and this location!
Greg was awesome! We looked several times and he was friendly and knowledgeable! Super excited for my new furniture. All of the staff were friendly and inviting!
Excellent experience with Dana Porter. She was great made me fill welcome. I would definitely purchase again working with her.
Josh was wonderful. Didn't pressure us at all and did all he could to help us get a great deal. Ashley Furniture has great items but the sales people make it even better.
Josh was kind, helpful and patient!
Joshua P. Rocked! He made it so easy! I truly appreciate him reaching out and helping me get new furniture and letting me know the sales and promotions that applied.
My experience at Ashley was great ask for Dana when you come !
Had a good experience with Greg. Was very helpful in getting me the things I wanted for my new house. Greatly appreciated
This was the best furniture buying experience that I’ve ever had! I knew exactly what I wanted and Josh found it for me in no time. He and the manager, Cherelle were so friendly, patient and helpful. They answered questions that I didn’t know I had. I will definitely be back!
Chad was a great sales associate. I recommend Ashley Furniture & ask for Chad!
Dana was awesome! She was very knowable and patient! The entire staff was friendly. You can tell they work as a team. We can’t wait to receive our purchase.
Great experience! Friendly, non-pushy staff that will answer your questions. Darius (sales) is top notch! Super fast responses even after we left the store. Will be back! Found the perfect sofa and chair for our living room. Even got the tables to match!
Go see Chad so helpful!
Greg was very helpful.
Originally bought a couch from Ashley and it was delivered on June 1st and called on Monday June 3rd because the foot rest hung up. Also bought a new bed which broke after a couple weeks and when I called that in I inquired about the couch which they lost the order. Ashley has now sent the wrong part twice even after the repair man took multiple photos of the problem and told them which part was needed. Here it is July 27th and Ashley says the part will be delivered in 7 to 10 business days then call them to arrange service appointment. Ashley service socks big time and I am comptimeplating seeing a lawyer.
Easy to shop, easy to purchase. This is my second large purchase and I'll be back again.
Chad was excellent. Great customer service.
Tyler provided excellent customer service!
Caught an amazing deal on a king bedroom set and rug! Josh was super helpful, friendly and really took the time to answer all of my questions and help me find exactly what I was looking for. The manager, I believe her name was Cherrelle, was also super nice & helpful. If you go in, ask for Josh, you won’t regret it!
Great experience. Darius was awesome
Great service friendly staff
Josh was awesome and very knowledgeably. We had a million questions and he answered them all. He and his mgr were a great team.(sorry forgot your name:-))
Was looking for king headboard but once in store decided to buy bedroom suite. Greg Gilbert was the sales associate and his customer service was exceptional. Go and check him out!!!
Great customer service!! Everyone went over and beyond to get the items that I requested!
Greg did a wonderful job !
Dana our Rep was extremely nice and knowledgeable about the furniture we were buying
Josh is a knowledgeable employee with keen customer service skills. He went above and beyond to ensure I received the bed and dresser I wanted! He has earned future business with me!
Very helpful with answering questions and very nice to work with.
Very helpful and nice
Josh was AWESOME!!! He sold me exactly what I needed. He’s knowledgeable and not pushy- at all! Would definitely go back for this experience again!
Mr.Greg was a great salesman and help me out tremendously...He should me many options on furniture and I was able to determine what I wanted...thanks a lot Mr. Greg
Tyler Roger was great with assisting our needs and helping out with any questions.
Gregg made it so easy for me to get what I want and was able to get me in and out. He is amazing and very knowledgeable about his job.
JOSHUA was very helpful, and I recommend him to everyone!!!
Greg did an amazing job helping us determine a great mattress fit for our new bed. Greg was very knowledgeable and made us feel good about the purchase. Thank you Greg!
Had a great time here, Joshua was very helpful with everything.
Josh really worked hard with my husband and me. We came to look at some furniture, sort of shop around; However, Josh came across somewhat determined to earn our trust. He did and we purchased our den set that same day. I am excited about the purchase and looking forward to reclining very soon. Thank you, Josh!
Dana Porter
Ashley was an awesome place to shop, the experience was wonderful. Calla was such a great salesperson, she listened to what we wanted and if she didn't have it in store, she grabbed that computer to find it. We just purchased our new home and Ashley made it a complete home. We had some issues with one of the deliveries and Ashley stood behind us and made things right. Love it
They have a great team at Ashley that helped me with my buying experience!! Darius found the perfect sofa for me at an amazing price and all of the other associates were so supportive and helped congratulate me on my purchase! Highly recommend.
I initially worked with Calla, and she was great to work with. She actually helped me narrow down my choice, but I didn't make a purchase at that time. When I returned, I got to work with Joshua and he was also super helpful with ensuring that I received the best deal possible. It's not often that you go to a place and everyone operates at the same standard of excellence. Thank you.
Joshua was very professional! He made our shopping experience very enjoyable. Great customer service!
Dana was great!! She was helpful and insightful with my redesign.
Very professional and didn't force me to try and purchase an item.
Today I came into Ashley furniture looking for a living-room set Mrs.Dana was wonderful and helpful, not to mention we both from NYC, if you looking for some new furniture at Ashley furniture go see Mrs.Dana
Greg was awesome
Greg was absolutely awesome in my process of selecting my furniture. Will be back for future purchase.
Dana and Rosemarie were knowledgeable about the products in store and they were very helpful during our visit. We had an idea of what we wanted and they helped us to put together a combination of items within a price range which worked for us. In addition, the store is located in a relatively safe area.
Greatest experience ever..... Dana and Rosemarie made me feel at home with their superb service and knowledge
Darius was very helpful and professional.
I had a pleasant experience. Thankful for John P. & Greg. They helped me find furniture that was suitable for my budget. Can’t wait to have it delivered! Thank you!
RoseMarie did amazing at helping us getting a table we desperately needed and made everything super easy
Dana was knowledgeable and helpful. We went into the store unsure of what we wanted, she answered all our questions and helped us find exactly what we wanted. The entire staff was incredibly friendly
Rosemary was very helpful and was thorough in the assurance she offered to us today!
I have been relocated multiple times over the years and shame on me but I kept buying furniture from Ashley's. Service in store has always been good but never, and I mean not one time, have I EVER received my stuff in time or when promised. Most recently, and still waiting on it, we ordered a bed frame. Promised one date in the store, called to follow up and another date was given. Then received a call saying it's coming sooner and now today receive another call saying "not sure when it's coming but hopefully soon." Get it together Ashley Furniture!!!!
From the time I stepped in the store Keith never missed a beat. He was very professional and attentive. Great attitude. Job well done!! I would highly recommend his services!!
Excellect customer service. Greg Gilbert was great to work with.
Rosemary was amazing to work with ,thank you so much for helping us furnishing are whole house in one day ,just amazing
Jaylin and Darius were amazing! They helped my daughter and I find what we were looking for in a timely manner, and were very accommodating. Great experience!
Great service, great price, Thanks again
I would like to thank Vanessa for her remarkable customer service and unwavering dedication to ensuring my needs were met with the highest level of professionalism.
Darius provided excellent customer service. Very friendly and easy to work with.
Excellent staff
Darius is a superstar… go visit him ASAP
Amazing customer service!
Calla assisted me in finding the coffee table I was looking for. Very quick process. Great job!
Calla was awesome and had great customer service, we will be back again!!!!!!
Darius continues to be an excellent man to work with. He’s very knowledgeable and makes furniture buying fun.
Rosemary was super helpful and professional!
The associate was informative, professional and respectful of my time.
Walked in , told them I was just looking … no pressure, seen a few things we liked. Dealt with Greg & Vanessa . Absolute pleasure!! Will be back!
Greg was so polite and friendly and helpful. If you're looking for great service look no further! The process was so quick and easy and he helped us through every step.
Rosemary and the manager associate were fabulous to deal with.
Rose Marie was great to work with! And Charelle also took good care of us.
Had an excellent experience with Calla and Sheree at the Sandhills. Columbia store. Very helpful and knowledgeable . Calla had assisted us before. As She had another customer, and in midst of a sale, she asked Sheree to assist. Great Teamwork. We are excited about receiving our new furniture. Vickie Peine
Helpful and kind people. Excellent service. Will shop there again.
Darius is a great customer focused individual. We are repeat customers of his and we are always pleased to work with him.
Greg is AWESOME!!!! He was very friendly and knowledgeable. It was a GREAT experience!!!!!
Great experience while shopping and making a purchase at Ashley Furniture store in the Sandhills! Dana provided great knowledge and customer service during our experience! The other staff members provide support as well. We will be return customers and recommend to others.
Rosemarie was very patient and helpful.
Rosemarie as always a pleasure! Friendly and never pushy! 😀
Greg was awesome and helped us figure out exactly what we needed. Totally pain free!
Great service. I really didn’t want to spend the money but the couch I have been looking at was a great deal. The store reps helped me make a good decision and the delivery team was great!
I will never buy from Ashley again !!!!! They gave me the wrong side bed set and They won’t exchange for right size 0 customer service
Greg Gilbert is awesome, I'm coming back to buy my bedrooms 💗
Greg is the best! He set me up with a bedroom set for my daughter! He was so helpful and answered all my questions. I’m so glad we came in today.
Darius was a wonderful representative with excellent customer service. Very helpful and pleasant experience.
Darius was very helpful, hands-on, and accommodating. Great experience!
Hello Ashley Homestore! I want to share my experience I had today in your store on Forum Drive. I came to Ashley today looking to find a good mattress that would meet my needs as well budget. When I came into the store I was greeted by Darius, which was nice because it sets the tone for me as to how well things are going to work from here on out. I let Darius know what I was looking for and the budget I want to stay within. He understood my needs because he showed me and allow me to rest on them to experience the support and comfort the mattresses offered. His professionalism and knowledge about Ashley's products as well as his own experience has help me make an informed decision and invest in this purchase that I hope to enjoy for a very long time and also for it to validate Ashley's Homestore as a place that offers superior home furnishing and great customer service with every purchase. Thank you, Darius for your great customer service, it shows that you care about what you represent.
I came to Ashley and was immediately greeted by Rosemarie. I really did not want to speak to anyone and she was walked with me silently until I was ready and I appreciated that so much. I was truly just browsing. She was waiting right there for me. She was amazing and friendly. I will for sure be requesting her for every purchase
Rosemarie was so patient with me today. I went looking for something not exactly sure what I wanted. She walked the entire store with me and ultimately helped me find exactly what I wanted. Thank you Rosemarie you are amazing.
Our sales rep was Greg. He was very knowledgeable, attentive and pleasant. We received an awesome deal on our new bed bedroom and dining room sets.
Josh and Greg were amazing! They helped us out so much. Amazing people and so patient
Darius was absolutely AWESOME! He went over and beyond what we expected!
Greg was friendly and personable. I enjoyed our visit. I kept his card as I look forward to shopping with him in the future.
Great service and friendly. Thanks Greg
Gregory Gilbert was awesome and Sharrel was awesome too. I appreciate them for helping me today in the store! Great customer service!
Ms. Rose Marie was very helpful and very knowledgeable. It was a smooth process for my husband and I. The staff was also very friendly!
We just left after purchasing several pieces for our daughter’s new apartment! Sherrill was super patient, offered GREAT ideas to help stay within our budget! Thank you so much for all of your help! We will positively be back! Wish I could give more than 5 stars!
Rosemarie was a great help. She was patient and I am glad that she was my sales rep.
Calla was great! Showed us several couches in our price point. Got us in and out quickly with a great deal
Quick and easy ordering. Vanessa was pleasant and understanding
Dana was great
Greg did a great job. Very friendly and helpful
Greg was absolutely AWESOME! He provided professional and courteous service from the VERY beginning of the sale until the end. If all of your salespersons are like Greg, I'm sure you’ve earned yourself a repeat cuatomer.
I had a super good time shopping at Ashley Homestore. Greg was super helpful, but the store manager & I was taking measurements, pictures and comparing colors on my next project. The Sandhill location are team players, while Greg cashed me out the store manager seemed to manage the store helping other customers to see Greg. It was my first time visiting this location, but not my last to bring others too.
Rose Marie was very Professional kind and friendly 🙂
Josh was extremely helpful and patient with us! He even texted us to let us know about the upcoming deal and looked for better deals for us. Thanks again!
Joshua P. was a very good salesman. He listened to my concerns regarding furniture quality and was able to speak about the product he is selling. Very good experience!
Darius is awesome at his job. Perfect customer service.
My salesman was very professional. He showed me several options that made my decision easy.
Great customer service, friendly and professional staff! Thank you Rose Marie for all your help!
Jessica Mcclay is wonderful person to deal with here and we love her and her manager these are awesome ppl
When I enter the store Mrs.Jessica approached me with a warm friendly smile. She walked towards me and asked me is there anything in particular I was looking for and I say yes. She immediately asked me how's my day going and what was my price range. Once she asked that, I knew she was the right saleswoman for me. Overall, she found exactly what I was looking for and exactly in my price range. She was an outstanding person. Thanks Mrs. Jessica
Calla was amazing!! Extremely helpful
The Staff was amazing from the time we walked in . Jessica assisted us in our purchase, and her customer service was unmatched. She answer all our questions, and went above an beyond to make sure that we found exactly what we where looking for. We will absolutely be returning in the future to do business with this location.
I love Ashley Furniture! It was such a great experience. They welcomed us and made sure we knew all that they had to offer. Customer Service was great and we should be buying more furniture from them. We are grateful for such an amazing shopping experience. Thank you to Jessica and the rest of the staff.
Jessica is amazing! We are extremely happy with the service we received. Thanks again Jessica for making this such an easy process.
Ms. Rosemary helped me . She gave me the best service I had in a very long time
Rosemarie was wonderful, she was happy to assist and answered any questions I had. Thank you for great customer service
Rose Marie is professional and personal. She was patient and pleasant to work with. Her knowledge of the merchandise and level of customer care helped to make our shopping experience a breeze! Her follow through was amazing! We will be back and will be requesting her assistance! Thank you, Michael and Crystal Wells
I was in the market for new livingroom furniture so I stopped by the Ashley Store on Forum Drive. They had a great variety of stylish couches, love seats and sectionals to choose from. Darius, the employee that assisted me, was very knowledgeable on the products' availability and performance. I found the perfect pieces for me amd.should have them delivered less than a week after purchase.
Brandon M. Was the absolute best! Very personable and informative. Thank you again.
Thanks Joshua! Very knowledgeable and personable. Excellent customer attentiveness skills. It wasn't in our plan to make a purchase, but Joshua made it seen so easy and seamless. Not only did we purchase a bed, we also purchased the entire bedroom set to include a Stearns & Foster Mattress and adjustable foundation. Now we're wait on delivery!
Thanks to Greg!!
We had a wonderful experience at Ashley today!! Greg was so patient with us going back and fourth over our options. He explained everything in detail and truly made this buying experience fun and exciting. 10/10 recommend and will be back again!
Jessica was very helpful and kind! I appreciate that she wasn’t pushy. She answered all of our questions and helped us get a final discount at the end. I would recommend her!
We just bought our first furniture together! 😄 Desperately needed living room and dining room furniture. Our sales person, John Paul, was fantastic! Ask for him by name!!
Great price! Greg was super helpful! Flawless experience. Will be back next time I’m in the market for furniture!
My sales person was very nice and helpful my experience was better than expected.thanks jessica
Jessica was great
Wonderful experience at this store. The representatives are the absolute best!
Very friendly & prompt as soon as I entered the store. Helped wit my purchase & was done setting up delivery all within 30 minutes of entering. Five stars!
Darius was amazing with getting us everything we needed for our move. Highly recommend.
Greg was the BEST! Never had so much fun buying furniture & will be back to buy more soon.
Sherrell and Greg were amazing!!! My husband and I were shopping for a new dining room set. Sherrell was very helpful and attentive to our needs. She worked diligently to get us what we wanted in a fast and professional manner. Greg was very professional and informative when explaining our terms and conditions. We will definitely visit this location again for our furniture needs.
Jessica is awesome! So helpful and patient with us. We found the perfect table for our home. Thanks!!
Jessica has made great suggestions to me with my new home. Allowing me great savings.
My experience was wonderful! Though I don’t find what I was looking for the customer service I got from Veronica and Josh was 10/10. Josh know the store well and did his best to accommodate me in finding what I was looking for! Thanks to the both of you.
My shopping experience was amazing. Ashley sales representative Greg Gilbert was so pleasant and patient with me. I never felt pressed to make a hurried decision. Mr. Gilbert answered all my questions.
Very professional and friendly.
Rosemarie Clarke was amazing today! If you need anything from Ashley, please see Rosemarie!
Joshua gave customer service. Explained everything and answered all questions. Very personable. Deserve great recognition. Will come back again
Rosemary was helpful, but took a loong time to process our orders; was not very knowledgeable about Purple Beds, and overall, we will not be shopping there again
Vanessa was very pleasant, professional and friendly when I called the store. She answered all of my questions with a great sense of knowledge, and precision. I will definitely recommend this location to family and friends.
Vanessa provided excellent customer service and helped me over the phone with any questions that I had. She’s the best!
I want just to give a big shoutout to Vanessa Anderson. She was able to help me make a discovery on what kind of furniture that I wanted. She was very patient and helpful during this process.
Vanessa customer service was the best very patient and answered all my concerns
Everyone was so helpful and nice! I’d highly recommend going to the Sandhills location!
Warn welcome from Greg Giblbert. He showed me good options and help me make the best decision for my daughter!!
Josh was awesome!!!!
Brandon was absolutely amazing. Very patient with us choosing one couch and saw a different in the middle of paperwork. He kept everything professional.
Greg was fantastic!!
Exceptional service today. A huge thank you to the team at Ashley furniture and thank you, Greg for taking the time to help me find a new sectional for my space!
Great furniture store, very clean and organized inside. The customer service was amazing and Greg wasn’t pushy at all he let us browse then approached us when we were ready then we ended up getting the best deal I’ve ever seen on a living room set. So hands down 5 star review!
Calla was wonderful! Very friendly and knowledgeable.
Brandon Muñoz, Great customer! Highly recommended.
Josh helped us find furniture for a tricky space and he was great! He greeted us when we walked in but didn’t hover or pressure us while we browsed but he was fast and attentive when we needed. Will def look for him again. We found the right sized cabinets and a bench for our entry got a good deal matching their online price and a warranty AND delivery. 10/10 experience.
Kudos to Tre Dickey! .. For his relentless efforts in assuring that I was satisfied with my items by taking the time to help coordinate to my liking and went the extra mile using resources to find items not visible on showroom floor. Tre keep doing what you're doing.. your reward is great 👍.. All of the staff on duty today were welcoming and pleasant. I'd recommend this store for your furniture shopping needs without a doubt 🙋♀️.
Great experience. Brandon was very helpful and professional and made it very easy for us to find the furniture we wanted.
I was in to look for living room furniture and had one of the best experiences due to Chad Truett! He knows his furniture well and was very helpful on my decisions!!
Joshua Paulino & his manager were AMAZING!! They spent so much time finding us the perfect deal and had so much patience with our indecisiveness!! Thank you Josh & Ashley Furniture Team!!
Brandon was very helpful when it came to customizing our furniture selection. We appreciate his assistance and look forward to shopping at Ashley again :)
As soon as I walked in I was greeted warmly by everyone. A lovely lady named Jessica helped me get the perfect couch for my apartment and respected my wish list. She did not try to show me anything I did not want. This was hands down the best and quickest furniture store visit I’ve ever had. Whatever y’all are paying Jessica is not enough!! She is a keeper
Mr. Paulino has been an excellent help to me and walked me through the store making sure I got the correct sectional that fit the dimensions of my living room. I would highly recommend Ashley furniture to anyone who needs new furniture.
Just okay. Nothing terrible. Nothing great.
I had a queen sealy mattress delivered from this store on Saturday 12/16/2023. I slept on the couch that night and didn’t sleep on the bed the first time until Sunday night 12/17/2023. I woke up covered and bed bug bites on Monday morning 12/18/2023. I immediately called customer care and spoke to Ashley. She stated there was nothing they could do because the mattresses are protected in boxes at the warehouse. Apparently this protection is not adequate because the bed bugs absolutely came from the “new” mattress. I now have to pay extermination cost. Buyer beware of purchasing furniture from this company.
Josh P. was outstanding, very friendly and helpful. Thanks again!!
Jessica from sales was very helpful,knowledgeable, and able to get me what I wanted fast and easy.
Brandon M was phenomenal! Very knowledgeable and welcoming. Would recommend him to anyone in the market!
Absolutely outstanding and incredible service. The kindest representatives and employees of all Ashley Furtniture locations. I was able to find what I need with no issue at all. Thank you very much Ashley Furtniture at Sandhills!
Brandon M. Is a genuinely sincere salesperson. He is knowledgeable about the products and answers all questions patiently. All of this without any pressure.
We had a great experience at this location thanks to Brandon M. He was so great to work with!
Ask for Jessica when you go, she's the best. Great personality and very knowledgeable of her products
Darius was SO HELPFUL. I was surprised at how quick and knowledgeable he was on the furniture pieces I had picked out. The transaction went smoothly and I’m getting my furniture soon.
Joshua knew exactly what I was looking for and the price was good. Wonderful selections
Thank you Jessica you definitely made me buying a sofa enjoyable i honestly i been going back and forth about buying and made the process an easy one Ashley Store
Excellent experience. Josh took great care of us and made sure we had the best deal. 10 of 10 would recommend!
Brandon M. was such a great help today buying furniture! He showed me everything within my price range and allowed me time to look at everything before making a purchase!
I had the absolute pleasure of being assisted by an employee named Jessica, who was the most brilliant, courtesy, helpful soul in all the days of shopping. It was a wonderful experience. God bless her!
Miss Jessica was so helpful and did a great job!
Thank you Ashley for having people like Joshua P. working for you. He helped me buy a bed and it was the best purchase I've ever done. I sleep so comfortably every night. He took the time to give me details of every bed style and the benefits. I'm truly grateful. Great employee, awesome store, excellent customer service. I would recommend Ashley's furniture to everyone.
The Ashley’s furniture store located in sand hills mall is a delight to shop during all times of the season. They have great customer service, their staff is very attentive and knowledgeable. One of their staff member Joshua Paulino made my experience so thrilling and demonstrated so much knowledge of their quality of furniture on all departments and made my experience so worthwhile. I’ve recommended this store to all my associates and work clients. One thing is buying good quality furniture but another is feeling so welcome with the excellent service that I received buying at this Ashley’s store in particular.
I’ve visited Ashley twice this year and both times Darius T. was awesome in assisting me with my purchases. Whenever I am at Ashley I will be requesting his help again.
Jess was an amazing worker. I really enjoyed her customer service. Excellent worker.
Brandon M. was by far the best associate I’ve ever had to deal with at this store. Best employee at this store hands down
Brandon Muñoz was awesome. He helped us pick out a new bed and made sure we were taken care of. His appearance and professionalism is what makes him a great salesman!!
Darius Taylor was an amazing help. Spyker recommend seeing him for all your shopping pleasure.
My husband and I are looking for a new couch so we decided to come to Ashley’s and I must say the customer service there is absolutely amazing. Brandon M was very helpful and showed us a few options that were what we were looking for and we will be back to purchase from him! I highly recommend him if you’re looking for new furniture!
BRANDON M he helped me pick out a bedroom set, it was a great experience, I highly recommend his services
Absolutely amazing customer service from Brandon M, he was very knowledgeable and we got everything we wanted from him
Brandon M. helped me pick out the most comfortable beautiful couch for my new house. 10/10 recommend this amazing manager.
When I visited Ashley, I got everything I needed and a great shopping experience thanks to Darius. Whenever I visit again, I will be sure to request his help!
So I came into Ashley and was greeted by Darius Taylor. Awesome sales person. Got me in became a VIP and got my sectional. I recommend everyone ask for Darius !!! I’ll definitely swing back !!
If your coming to buy furniture, see Darius Taylor. Amazing sales person very knowledgeable. We will definitely be back !!!
The amount of professionalism and knowledge that Brandon M shows is remarkable! Definitely a good asset to the Ashley team!
Brandon M was the BEST! He was helpful the moment I walked in the door. He treated me like I was family. He is the reason my family and I will be back!
John Paul did great!
Good
The staff was friendly and knowledgeable. I felt welcomed and not rushed to buy. It was a wonderful experience.
Brandon Munoz was amazing and very helpful. Thanks!
Joshua P Was amazing!!! An absolute blessing. He Truly went over and beyond for my family. I am very pleased with our purchase and will definitely be doing more business! Thank you for your service!!!
John Paul was great to work with. Thank you for working hard to make sure that we are happy.
Always phenomenal customer service from John Paul and his team. John is always helpful and knows his stuff.
Great sales experience with Brandon M
Excellent customer service with Brandon Munoz
Brandon N hooked us up with the best deal on a couch of anyone around.
Brandon N. is amazing!!!!!!!
Brandon Munoz was exceptional. He helped me with my comfort exchange and was available at all hours of the day. His appearance was excellent and wish Ashley had more sales managers like him! I will be back!
Brandon Munoz is AWESOME!! EXCELLENT SALES MAN! Very helpful and knowledgeable and great customer service!!
John Paul, Joshua, Sherrell were great awesome !
Tre the store manager is the bomb. He was easy to work with. Took his time with my indecisive self. He was patient and listened to what I needed. I felt he did what was in the best interest of my situation rather than trying to sale me anything. I will be back to Ashley furniture store because of him.
Very pleasant customer service and knowledgeable
Rosemarie did a great job today!
We went here to purchase a couch and John Paul assisted us conveniently every step of the way to help us leave satisfied with a wonderful new couch arriving later.
Darius took very good care of me and will future purchases! Super helpful and knowledgeable!
Service was excellent. Joshua was very helpful and patient.
Brandon M was very knowledgeable and overall excellent customer service experience. We would buy through him again.
John Paul was very professional and polite. Very pleased with my purchase that I found on clearance!
John Paul was super helpful and answered all question. Plus I love the furniture that I got. 💞
We needed furniture for the entire house we just bought. Brandon was amazingly helpful and patient with us. The quality of the furniture is fantastic. The delivery was on time as promised and they did a great job setting up. Will definitely be purchasing from here again in the near future!
Tre was the best from start to finish!
Darius met us at the door and explained the sale/promotion going on. He didn't hound us or follow us around the store. Extremely helpful!
Jessica was wonderful to work with. She is patient and kind. You won’t be disappointed. Felicia Castro
John Paul was most helpful. I told him I was on a tight time frame for my visit. He took me straight to the items i requested, processed my order and got me out on Time. Wonderful service.
Darius Taylor was GREAT! He knew exactly what I wanted and where it was located in the store. Awesome personality :)
Darius Taylor was great helped us out!! Quick delivery time too and great price !! It was on sale from the price on the items originally too !! Fully recommend !
Darius was very kind, helpful, and respectful. He worked with us and met our furniture shopping needs. I would buy from him again and recommend you to do the same.
Brandon M was excellent. He walked us through all the options of the furniture and the pricing. He was professional and personal at the same time. Highly recommend.
Tre was wonderful. We went to the store twice and both time he was great and patient with us. Will definitely shop with him again!!!!!!
Brandon N. was a great salesman. He was very eager to assist from the moment I stepped in the door. He was very knowledgeable and informative. Troy was also great and knowledgeable as well. I would give them 10 stars if I could!! Highly recommend this location!!!
Darius Taylor was great! Ask for him
JP was very helpful with the different products in the store. Make sure you see JP for your furniture needs.
We had the absolute best experience shopping with John Paul. He took our shopping experience to a whole new level. His know and expertise was unmatched. I’ll definitely return for further purchases.
Darius Taylor was extremely helpful in helping myself and my son find a sofa that would fit him in his new home. He was very knowledgeable with the construction, materials and financing. Thank you so much for your help.
I’m a returning customer. Great experience! Even though I didn’t buy anything today. Awesome prices and John Paul is the one to ask for! Super professional and not pushy! Will shop here again.
Trey was a great help nice young man.
We had the best customer service at this store! John Paul greeted us at the door with a smile and created a seamless shopping experience. He understood our situation and stayed in touch with us throughout the process. Will return
The sales reps there are great. I don't like to be pressured and I wasn't. I was offered a bottle of water and was able to search for what I wanted. Lived that experience and the assistance with financing was phenomenal. A happy, yes I will return, customer.🌺🌺🌺
Brandon M. Is phenomenal! He was patient, informative, and did not pressure us in the least.
John and Trey were very professional and knowledgeable. Helped our family make a great purchase for a great deal on a bed and mattress.
Brandon M was a huge help. He has helped us on multiple occasions and is always knowledgeable and professional.
It was great working with Brandon M. He’s very knowledgeable and helpful, offering top notch customer service. Thanks!
John Paul is an awesome sales person...very great experience, Trey sales manager was pleasant also, the whole store was great
Brandon M is fantastic ! There’s a big difference between being professional, and being too push and a sales person! Brandon was fantastic on staying on top of his communication, while being patient while we figured out plan. Strongly recommend!
Darius was the absolute best salesman. Excellent customer service and very professional.
John Paul was very professional, very informative and very kind.
DARIUS GREETED ME AT THE DOOR SHOWED ME WHAT I WAS LOOKING FOR GREAT SALESPERSON WILL BUY FROM HIM AGAIN
Friendly staff, great shopping experience. Darius was amazing.
We worked with Tre, he was awesome. He listened to what we wanted and we bought our new living room furniture.
Working with Trey today was fantastic! We enjoyed our time at Ashley and look forward to our purchase arriving soon!
Josh was an amazing salesman, very attentive and patient. I can’t wait to get my furniture.
Everyone was very nice and helpful I will very much recommend coming here.
Brandon Munoz, there is a lot I can say about him and the experience we had. To sum it all up overall he was great! Very welcoming and personable, he not only helped us with our purchase but was great to talk to.
Jessica M. is such a pleasure to work with. She takes her time with you to ensure you're getting exactly what you want. She's very friendly and professional. She displayed such genuine customer service throughout the process. The whole staff was kind. I highly recommend this location.
Great experience with Jessica and the team. Thank you
Worked with John Paul today and the service was AWESOME!!! Look him up today!
Brandon N. Is the Best. Go see him for the best service
John Paul, one of the best workers at this furniture store, helped my father and i wonderfully. Thank you for the help John!
Brandon M. answered every question I had, and I am very appreciative.
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Let me tell you about Brandon M.!!!!... I walked in only wanting to "view" an item before purchasing it online. Well, Brandon's thoroughness and kindness lead me to make an in-store purchase of a "better" similar item that fit well within my budget. He is also hilarious in a Seinfeld kind of way. We had a blast this Sunday... Go check him out. ... and he is cute!!!
We had a great experience working with Brandon M. He wasn't pushy and allowed my family and I to take our with making a purchase. I would highly recommend Ashley Furniture.
Worked with Brandon M., he made sure we were well taken care of! Very efficient and supportive in everything we needed! Will shop again.
Tre and Jessica were very knowledgeable and helpful. I purchased a sectional and they were able to help me get right size and setup for my space. Zero pressure just great customer service. Would recommend without hesitation.
Wonderful experience! John Paul and Brandon were simply amazing to work with! Thanks guys for everything!
I had a great experience they were very helpful and went the extra mile for me and met all my needs thank you
Professional and helpful. Salesperson Brandon M. Go see him
Brandon M was very helpful! Very personable & nice. Had a great experience
The manager Tre & team member Jessica were awesome ! Super friendly and both had a great sense of humor. If I could give 10 stars I would
Our salesman was so patient.,he listen and didn't stop until my husband and I got what we wanted. Hands down to John Paul.
Brandon M was absolutely wonderful and extremely helpful to work with! I got the chair that I wanted for considerably less and it will be delivered much sooner than the other stores I looked at! I will be back to get the matching sofa when I move! Thank you Brandon M!
Brandon M. was great! Made the process very easy and simple. Amazing experience!
Ask for Brandon Nichols! Very patient with us and our 2 year old! Helped show us all of our options for what best suits our home! Will be coming back soon!
Joshua was a huge help to me when I shopped at Ashley’s Furniture at Sandhills. He greeted me as I walked in, gave me the layout of the store and allowed me to browse the entire store assisting as needed. Ask for Joshua on your next visit to Ashley’s! You’ll be glad you did!
I met John Paul and he provided tremendous service. He helped us to buy our dining table set. I definitely recommend him. Love this outlet and their service.
John Paul was a wonderful sales person. He gave us time and space to explore the entire store. We ending up buying a bed and love seat.Excellent customer service. We will return to this store for all of our furniture needs. Thanks John Paul!
Angel was absolutely amazing! She was so knowledgeable and friendly. I couldn’t be happier with my purchases. Highly recommend!!!
Omg this place is great! We went in got our hopes up on a bed room set. My wife loved it we ran our credit for financing and the payments were not in our budget initially. We left bit sad but later that day they called us back, these people were trying all afternoon to make the payments within our budget, OMG they made it possible. We were so happy! Thank you all for your service and awesome work ethics!
Good experience. John Paul was very easy to work with.
We worked with John Paul and he was amazing! He answered all of our questions and was not aggressive in gaining a sale. He gave us time to think and decide.
Great experience. Found what I wanted and was done in the matter of minutes.
Jessica at the Columbia, SC location on Forum Dr. was wonderful to work with and made sure we were happy with our choices. I recommend you go see her.
Went in to buy a recliner and Joshua was very helpful! We left with what we were looking for. When you go in get Joshua to help you. He was knowledgeable, efficient and fast
Amazing experience! JP was extremely knowledgeable, helpful, and patient. He walked us through all of our options and helped us find everything we needed for our new home!
Sales associate Marcy was fabulous! She was so patient and helpful. Thanks, Marcy and Ashley Furniture
I went Ashley looking for a sleeper sofa and met with John Paul he was very helpful and nice. We found just what we were looking for. Thanks John.
After Trey left the staff has been absolutely amazing. Whenever you’re greeted by the staff on a first name basis makes me feel good. I will recommend my friends to come and visit the Ashley’s on forum drive where they learn their customers.
Wonderful experience. Marcy was amazing, ask for her for your furniture needs
John Paul was great! Thanks for helping us find our new sofa.
Shouts Out to John Paul!!💯 Jessica's Mom😊
John Paul was very Nice Rep. N He Explained Everything To Me From Start To Finish. Thank You Mr. John Paul, You're The Best‼️
John Paul’s expertise and customer friendly approach was top notch. He goes above and beyond to provide a transparent helpful experience. Highly recommend seeking him out for your Ashley furniture needs.
John Baul was friendly and very knowledgeable about the furniture in the store. Good service!
Had a wonderful experience.Salesperson was patience, kind; professiona &friendly. Thanks JOSHUA for your service to us
John Paul was amazing help in getting us set up with mattresses and bed frames for our daughters. Great service and very kind!
Angel and John Paul are awesome!!
John Paul and Angel were great !!!
Really great customer service and great deals! John Paul and Sherrel took really good care of me and were extremely patient and helpful.
John Paul was great to work with
John Paul was so helpful, patient, an pleasant in helping us find a dinette set… we are super happy with our choice an a quick delivery time.
John Paul Was Awesome Great Customer Service
John Paul, Angel & Sherrell are absolutely amazing. John Paul helped me find the perfect couch for my new space and Angel and Sherrell made the payment and financing process super easy. Definitely recommend Ashley Furniture at Sandhills!
John Paul took exceptional care of us. He was very knowledgeable about the products. He was friendly, professional, personable and treated us like family.
Jesica and Angel of the Columbia, SC store are wonderful. The friendliness and professionalism were great. We plan to come back for more furniture because of them . Thank. You both
Worked with Denise today - extremely helpful and knowledgeable! Very excited for the new sleeper sofa! Thank you for your professionalism!
Today I visited the Ashley in Sandhill and Denise was very helpful and professional everything was explained to me and she answered all of my questions
Brandon and John Paul are amazing. They made my purchases stress free for my first time home buying experience❤️❤️
John Paul was extremely helpful and answered all our questions in our selection of furniture. I was also very impressed with the quality of furniture they have.
Great experience with Brandon Munoz !
John Paul is a great sales person, he was very knowledgeable about what I was looking for, and very helpful with my purchase.
If I could give Ashley furniture and John Paul more than 5 stars, I would. Great customer service and helped to get the best deal we could.
John Paul was awesome. His customer service was top notch. He is a prime reason I will come back to Ashley when I make my next purchase.
Brandon N. helped us out and pointed us in the exact direction we need to go. Thank you for helping my dad and I out.
JP was really great and showed really great customer service.
Brandon M. gave me and my mom the most amazing service. First time buying furniture and it was a great having the help!
John Paul was excellent, and very helpful.
A big thanks to John Paul for assisting my daughter with the purchase of a beautiful chest drawer from the Willowton Collection!!! We greatly appreciate you.
John Paul was very welcoming soon as I walked in he walked right over to help me. For start to finish he was nothing short of amazing I truly appreciate him and the GM for going above and beyond to help me out.
It was a good experience, Tre was a good sales person!!
Ask for Brandon M! Seamless transaction! Thank you
I had the most wonderful experience. Joshua is personable and professional and awfully good looking😊😊. I recommend him for employee of the month. Thanks for everything.
The Brandons are amazing.
John Paul went up and beyond to help us
Joshua was helpful and courteous!
Came in to the store looking for a bedroom set. John Paul was very helpful and courteous. We had a wonderful experience.
Brandon Munoz was amazing with helping purchase my bed! Great energy from him when you walk in the store. He doesn’t hover over you while you’re looking around but not to far away if you need to ask him a question! Brandon can tell if you don’t like something and will direct you to something else you might like or take you back to your first option. He made my first bed purchase smooth and understandable! If you’re ever in this store ask for Brandon Munoz!!!
Joshua who works here was so amazing and attentive to our needs will definitely be coming back yall make sure you ask for Joshua whenever you come to Ashley Furniture Store in Sandhills
Great selection and awesome staff. Enjoyed the excellent customer service before and after my purchase.
I recently had an incredible experience at Ashley Furniture. Buying furniture was an absolute breeze. This is thanks to Jessica, as she made the entire process easy and stress-free. Jessica's kindness, expertise, and exceptional customer service was top tier. I cannot thank her enough for making my furniture buying experience so easy. Delivery was fast & the set-up only took minutes thanks to the nice delivery crew. I definitely recommend Ashley Furniture on Forum Drive in Northeast Columbia for your furniture needs!
Darius was very knowledgeable and helpful. He was patient and kind. Also Tre assisted him to complete the sale. They both deserve a promotion! I will definitely recommend Ashley Furniture for the quality furniture and outstanding salesmanship of these young men. I am now a lifelong customer! ☺️
Ashley Furniture, please give your salesman, Darius Taylor, a raise and a promotion!!! Darius not only provided excellent customer service but exercised great patience and yielded his sales expertise. I purchased a furniture set that would be conducive to my family's needs (Duraplex auto-reclining, etc). Darius thoroughly discussed our options and provided other alternatives for us to consider for our needs. If you're looking to obtain new furniture or anything furniture-related, contact Darius, he's awesome! Thanks do much for your assistance, we will be back.
Denise from Ashley's at the sandhill location was great even though they didn't have the sectional at that store she ordered one for us online and even saved us 300 dollars from the quote we had from the Ashley's store in Harbison area, Denise was great, helpful and extremely knowledgeable about the sectional we wanted and the diamond care warranty.
Brandon N. was super helpful picking out my new couch. He made the whole process really easy and enjoyable. Highly recommend.
I am very happy I choose Ashley HomeStore for my furniture needs. My Home Furnishings Consultant, Joshua was very helpful as well as an extremely knowledgeable consultant. He was very attentive to my needs. Lastly, Joshua's interpersonal skills and his professionalism will take him a long way in this business if he decides to pursue a management position. Thank you Joshua for your service. Regina
All salespeople and managers worked diligently towards getting us the price we needed and wanted. Highly recommend Manager Brandon and Sales Associate Jessica!!!!
Great experience! This was my second Ashley location and much better than my first experience at the outlet store. Jessica was happy to help me and work with my budget.
John Paul was amazing! He went above and beyond to help us find our brand new couch.
John Paul was very friendly and helpful with our couch purchase. As a first time buyer, he gave us a fair price and his honest opinions on different options. Also loved that he gave us a few options for what we were looking for. Would definitely recommend John Paul for your furniture needs!
John Paul was great, got me a real nice deal + a free throw on my cambri 2 piece section with oversized swivel chair purchase. Thanks John Paul!
Denise and John Paul gave me excellent service.
very nice store! Ask for Darius! He made the experience very comfortable with no pressure to buy!
Brandon Munoz was super helpful and patient with my indecisiveness! We love coming to this store and make the hour drive to get here
We had a great experience with salesperson John Paul. He was not pushy nor aggressive. Great service!!!
Had a fantastic experience with John Paul as our sales rep. He was extremely courteous throughout the whole process and was never trying to upsell us. Appreciate you working with us for as long as you did John Paul!
John Paul was super helpful and got us exactly what we wanted for the price we wanted. A great experience!
Brandon Munoz was very knowledgeable and extremely helpful. He made the process so easy and we got exactly what we were looking for!
Excellent- interaction with John Paul today. Great customer service skills!!!
Had a wonderful experience with John Paul. Make sure you ask for him when visiting the store.
John Paul did a great job!! Appreciate all the help!
John Paul was great !
The customer service is so nice and the best. I had the best experience here and the prices are the best.
Great experience. Jessica was very helpful and informative
Denise was very good about providing me with communication and service regarding my purchases.
Brandon N was very helpful in making sure me and Jujuan were able to get exactly what we were looking for. The process wasn’t smooth but he was patient and we appreciated that. Thank you Brandon!
Denise was knowledgeable about the products and patient during the purchase process.
Very happy with our experience here! We needed a new couch and John Paul helped us find the perfect one for our home and family! He was very personable and was not pushy like some other sales people we have encountered at other stores. They’re very upfront with no hidden fees or anything like that! We will be coming back to this location when we need anything else for our home!
Brandon Munoz was kind and considerate. He took his time and was a pleasure to work with. If you are looking for furniture, go to Ashley on Forum Drive in Columbia, SC.
Brandon m
Brandon Munoz was one of the best sales Reps I’ve dealt with in a while!! Appreciate the furniture!!! 5⭐️⭐️⭐️⭐️⭐️
The sales manager, Tre Dickey, at this Ashley’s was extremely helpful and made the shopping experience a great one. He was patient and answered all questions we had. We were able to happily walk away with two entire sectionals.
Great service from Vanessa,Jack,Chris and Denise.
Darius Taylor good guy, very chill!
Jack and Brandon was very helpful with the purchasing of my new bedset! Highly recommended
Great in store experience with Denise. She was super helpful. She walked my wife and me around the store and followed that up with sitting down with us to answer our many questions. She was very thorough and we left feeling confident that our money was well spent. We purchased a sectional and two swivel chairs for our living room. Great price and services along with it. I highly recommend visiting this store to meet with Denise if you need any furniture or home decor. Brandon was also very helpful when I came back in later in the week to get assistance with the survey.
Brandon gave us great customer service. He worked hard to get us an affordable price for our new house. Thank you!
Brandon was great! He was knowledgeable and quick. I am excited about my purchase. Will definitely be back!
Tre was Exceptional and very thorough!!
Fantastic experience at this store. They helped us find what we were looking for in a respectful manor. Go to Brandon if you’re ever in the area! He will help you out.
Y’all go see Brandon for all your furniture needs! Great customer service!!
Brandon was awesome!! Thank you for all your help today.
Shakeria was amazing! Super helpful and patient with us throughout our buying process.
Brandon Munoz was great! Told us all the perks of the couch and worked a deal and had some good recommendations. Really cool guy, excited for our new couch. Thanks
John Paul and Jessica were great!
Brandon was extremely helpful with our ottoman purchase. we’ve been searching for almost a year for one and he helped the process!
John Paul is awesome.
Tre was wonderful with helping my wife and I. His customer service skills are amazing!!
Loved working with Brandon. He was so patient and hands on. His professionalism made my purchasing experience wonderful with Ashley’s furniture. Can not wait for my furniture to be delivered. Will be back to update on my furniture :)
Brandon has been very helpful to me in making my purchase. He is a very nice young man and I enjoyed working with him.
Brandon was very helpful and we really appreciate his patience.
My wife and I came in the other day looking for a recliner to finish out our living room set and Tre was very nice to work with! He wasn’t pushy on getting us to buy anything, helped us look to see if there was anything around the store we might would be interested in as well. Once we found the one we wanted to purchase he was very thorough throughout the whole buying process and explained everything very well to us. If we’re ever in the need to buy another piece of furniture, we’ll be coming back to Tre!
John Paul was a very good salesman. Hit us as soon as we walked in the door. Thanks
Shak 👍🏽👍🏽
The prices in store did not match the ones on the website. It was cheaper on the website
Brandon was the absolute best. He is professional, knowledgeable, patient and competent!.
I don’t normally do reviews. But I left Ashley Furniture today in tears. It all started back in Oct. 2022. Marcy took care of us and was very nice when we came in to buy our couch. We sat down and I told her several times that I wanted the wicker color couch. She even repeated it. Somehow between me signing in store and delivery (November 2022), it got turned in to another color. It was also filthy. I’ll admit I did not read about the not accepting furniture thing and figured I could just return it and I definitely think that needs to be disclosed each and every time there’s a sales transaction. Anyway, I went up to the store and Expressed my frustrations (because I was also lied to about delivery) with customer care as well as Trey. I verbally told him everything and he told me I would be able to STILL get the couch in wicker when it became available. In the meantime they would replace the dirty pieces. I remember telling him it was the wrong color. But it was not documented. I went in today because all this time I thought I was waiting for a couch but now they are saying they won’t honor the exchange because I signed upon delivery and they replaced dirty pieces. Much of my frustration is the fact that Marcy is saying she ordered it in the right color. She did not. There was a lot going on that day and she must’ve gotten mixed up. I have three children. I do not have time for cream couch. I’m also frustrated because Trey looked me in my eyes today knowing we discussed this but because it wasn’t typed in the notes, we are stuck with a 3K couch in a color I did not want. I wish I would have rechecked the sales agreement before leaving, but I didn’t. For me it’s about integrity. I have no reason to lie. I even still have screenshots in my phone WITH the date I ordered of the wicker couch because that’s what I thought I was getting. They are saying nothing can be done but some CAN be done about it, they just don’t want to. They can own up to their mistake of ordering in the wrong color from the beginning as I owned up to not rechecking the sales agreement. Mistakes happen. I get it. But not owning up to them is wrong.
Awesome customer service today with John Paul. Wonderful service and very knowledgeable!
Dwayne helped us buy a bedroom set for us and the kids. It was perfect and he did an excellent job ensuring we got the best.
It was a great visit and John Paul helped us find exactly what we were looking for.
John Paul helped tremendously
I enjoyed the experience. Quick, fast, and informative. The salesman found what my wife and I was looking for and what steps for the delivery. 👍🏽
John Paul was extremely courteous and helped me get exactly what I needed. He was very professional as well as the rest of the staff. Great store, great people.
Enjoyed working with John Paul. Great customer service.
John Paul is personable, knowledgeable, full of personality. His energy is intoxicating. If you are looking for an exciting furniture buying experience ask for him. He will get you right! I’m completely satisfied with my purchase and will be back to buy more just due to his professionalism!
John Paul (JP), was great! He has great customer service and walked us through the paperwork process with our purchase. He made our experience a pleasure…he was awesome!
I worked with JeanPaul at Ashley’s furniture store and was blown away with the service provided. If I could give 10 stars I would. He was so kind, explained everything well, and help my husband I get the bed set and mattress we wanted and needed! If you ever need help he’s HANDS DOWN the guy to work with. Thanks 1000 times to JeanPaul!!!
Jeanpaul “JP” is the best in the store. He helped my wife and I through everything and answered all the questions we had. He deserves a raise and an award for sure!
Came into Ashley Homestore today with a very unsure mind on whether or not a purchase would be made today however after being greeted and working with John Paul it was easy to make the decision to purchase a complete living set. John Paul was very knowledgable about the every piece of furniture we inquired about. A pleasure to do business with!
John Paul went above and beyond to make our experience at Ashley Furniture worthwhile! He was great to work with and made sure we had everything we needed. Highly recommend!
Marcy is a Fun amazing sales person who knows her stufff!!!
Marcy was amazing, she went the extra mile, made sure all my questions were answered. I'd recommend all my circle of friends, family, and associates.
I had a great experience. Brandon was very nice and explain things in details. They were very patient and kind.
Brandon was awesome to work with!
Denise and I would like to thank John Paul (JP) for assisting us with our furniture needs. JP was very professional, knowledgeable and personable.
Marcy was an A-1 top notch sales representative.
My husband and I visited the store about 3x before making a final decision and Denise was great each time. We did not feel pressured to buy and she answered all questions that were asked. Thanks Denise for a great experience.
John Paul did an outstanding job
John Paul, was so helpful and knowledge
I am so grateful and satisfied with the service I received at the Ashley Store in Sandhill Columbia South Carolina! Brandon my salesman was exceptional! And the store Manager Chris was phenomenal!!! I will come back to purchase Again! They were so professional and just a Blessing! I left so excited and happy! THANK YOU! Stacey Giles
I want to tell a nasty case about a horrible disgusting worker named Vanessa.Absolutely rude and unprofessional, I don't think people like this should work in such a nice store.
Went to store in Irmo just to kill time waiting for the mall to open. Ashley homestore was open. Lance their sleep specialist was great, he even moved a chair across the store so I could see it with sofa I wanted. Went home and did some thinking about it. Did so research on line. Went in the village at Sandhills to check out bedroom suite I liked online and ended up purchasing all from Darius Taylor who is also awesome! Haven't gotten my new furniture yet but the purchasing part was awesome. Thank you Lance and Darius!
Tre was very helpful great customer service during our purchas today!!!
John Paul was very helpful and a perfect gentleman. I will come to see him again for my next purchase
John Paul got me in and out with fast, friendly, and efficient service. I recommend.
(Translated by Google) Thank you!! John Paul for your excellent service and kindness (Original) Gracias!! John Paul por tu excelente servicio y amabilidad
Best customer service I’ve had ,definitely recommend… John Paul
John Paul was a great help!!!
Ms. Marcie and Josh were amazing they tag teamed my sales order today and I am a satisfied customer today.
Professional and great service…will be back to buy more furniture.
Stopped in to use an outstanding credit that I had and anyone who’s been in sales knows that’s not exciting…. Dwayne graciously helped me and had the upmost patience with me while I strolled through the store :) I will definitely stop back and ask for Dwayne !
John Paul was awesome!! He helped us purchase the perfect dining room set!! I would definitely purchase from them again!
Very helpful customer service and a pleasant atmosphere.
John Paul is the man!!!💯👍🏽
John Paul and Tre were exceptional with the mattress process. It was so hard to choose the “right” mattress for my comfort but they really made the process much easier. I wish I could give them both a 10.
John Paul was great! Very helpful and walked us through the store to help me find exactly what I was looking for.
Ashley and Dwayne Nimmons were awesome!
Marcy was a great help as we decided on our new living room furniture.
Can express how helpful he was . I would like to say that you're lucky to have him a a worker. I'm not finished decorating my house so I will be back just to work with him,that's how good he was. Just a all around awesome person.
Marcy was my salesperson and she was AWESOME! I will be back to do business with her. GREAT JOB
I’ve had the best experience I’ve ever had purchasing furniture! And Jessica is amazing! She went above and beyond for me! She was friendly, super accommodating and more! By the time I left I felt like I was talking to a best friend. Fantastic experience!
J Witty was outstanding!
JP and Tre had the best customer service In Ashley this evening! They took great care of me and my husband and made sure we made great choices on our selections! They deserve to be commented for!!
Both JeanPaul and Tre did a fantastic job helping my Wife and I. Very patient and knowledgeable great team job well done!!
Definitely ask for Shak! She was amazing at helping us decide what we wanted and needed while working hard to make sure we don’t have to wait too long for the delivery.
The representative that helped us, John Paul, was very nice and informative. He was understanding with my budget and made sure that I got exactly what I wanted. I would definitely recommend him and the staff at Ashley’s Furniture to any one.
J Witty and the management were very helpful and helped me decide on just the right fit in a nice dining set. Thanks a bunch!
Marcy was extremely helpful and patient. Great customer service!
Marcy, she was wonderful and very helpful!!
John Paul is fantastic! He remembered me, details about my family, and made me feel important! He was knowledgeable about the furniture styles, and was very patient as I picked out all the things! I am buying a little today but coming back for the rest! 5star employee!!!
Me and my husband visited Ashley furniture today, and was instantly greeted by an awesome associate by the name of Denise. Denise was very patient and took her time in explaining all of the details of the purchases that we made an answering any questions that we had. Not only was she very knowledgeable with the products she also helped us secure financing and made sure we utilized the best terms that benefited us the most. We cannot thank Denise enough and when we are ready to make our next big furniture purchase we will be sure to ask for her. She went above and beyond and was a pleasure to work with!
Huge thank you to Shakeria and Wayne for helping us find the perfect sectional for our living room! We have been eyeballing the sectional for a while, and you all helped us a lot to make a great decision.
Shak was very helpful and polite during my experience. She was able to answer all questions I had and help make my shopping easier. I would definitely recommend shopping with her!
The sales manager Tre was very helpful and provided everything I asked for. Every answer was a YES. Will shop here again.
John Paul and trey dickey have been so so helpful with selling me furniture thanks GOD for them
Marcy was so fun to work with! She gave me several options to choose from & made the financing very easy. Glad I came in for the President's Day Sale. Very satisfied customer :-)
Marcy was so very helpful and delightful to work with today!
Thank you Shakeria Nickson for your great customer service today
Jessica did such a wonderful job and worked with us to find the perfect California king bed. She set us up with our dream bed and we are so excited.
Tre Dickey was a wonderful sales manager thank you so much for your help.
Jessica was excellent from start to finished. Very detail and knowledgeable of the floor and customer service beyond excellet
Darius Taylor made my furniture buying experience a great one. I originally was going to go with the furniture store next door but I decided to stop by Ashley’s to see what they had to offer. Man was that a great decision! Darius greeted my brother and I at the door with a warm welcome. I heard a lot of good things from Darius from reviews but mainly from my brother who Darius helped furnish his entire home. Darius didn’t rush me and allowed me to make a decision on something without trying to sell sell sell. He’s very knowledgeable, polite, and got me a great deal on my living room set! He even called me after the furniture was delivered to make sure I was taken care of. Talk about customer service! I had a problem with one of the pieces and wanted to exchanged because there was a mishap. Darius was the cause of it but helped me until it was resolved. 10/10 recommend asking for Darius when shopping for furniture in the Sandhills area.
Excellent service by John Paul, not pushy, let us explore without hovering and answered any questions we had.
I would like to Thanks John Paul and a Tre for helping me
No pressure shopping and answered any questions I had. John Paul was really helpful without the pressure.
Very good shopping experience with no pressure but all of the help you need. John Paul was so helpful with what we were looking for.
Dwayne was great will come back
Tre & John Paul were awesome partners and salesmen! Hope to see them soon on my next haul!
Trey and John was awesome answer all my questions great customer service.
Great service… see John Paul
My husband and I went in on spur of moment to check out some chairs and John Paul came and helped us out. Excellent service, and very helpful. I would definitely go back if I want to purchase in the future and ask for John Paul again.
John Paul was very helpful and nice!
Denise was such a great help!! Very kind and thorough from start to finish.
My experience was nothing short of amazing!! Darius was the associate that I worked with, he assisted me with purchasing a table and couch and I highly recommend for all of your needs!
Mr. Tre Dickey is an absolutely fantastic sales person. He is polite, personable, patient, informative and very knowledgeable about the merchandise. He created a wonderful furniture shopping experience!!!!
John Paul was great! He was attentive and did a good job breaking down the prices. Also, his knowledge on mattresses was impressive.
I purchased a bedroom set and a dining room set from Ashley Furniture on the 28th of September 2022 for $7000. It was to be delivered Oct 15th. When they came they had everything except the left leg of the headboard. Customer Care was very nasty to me she told me to either have the movers put the furniture back on the truck or I would have to wait for the leg it had to be ordered. I told her the leg has to be in the warehouse can they just locate it and come back next weekend to install the bed. I was told no and that the leg would be mailed to me within 10 to 14 days. I did not get the leg until the end of November. I am a 64 year old lady I was sleeping on my mattress on the floor for all that time. I talked with a manager Mr. Dickey he offered me a frame but when he told the leg should be at my house within a week I refused the frame. He also told me for my inconvenience I would get $500 after the bed is put up. The bed was finally installed December 10th. When I inquired about the $500 nobody knew what I was talking about. I talked with someone in customer care and was told she saw nothing about $500 and offered me $260 for my trouble. I told her I would call her back. I called the Sandhill store Mr Dickey would not talk to me and neither would the head manager. I called back a few days later and they kept transferring my call to customer care. I was inconvenienced for 45 days. I paid Ashley furniture my hard earned cash money to be disrespected and ignored. If this is how Ashley Furniture treats their customers I will never shop in your stores again. That was the worst experience I have ever had. Constance Felder January 29, 2023
Denise's product knowledge and her understanding of sales policy made my experience highly rewarding. Her professionalism and calm demeanor allowed me to make the perfect selection and purchase.
My husband and I have been buying furniture for 40+ years and we had the most incredible and delightful experience EVER today. Thank You Darius, Ashley is lucky to have you on their team.
John Paul, Trey and Angel were absolutely amazing. They were super helpful and never made us feel pressured into anything at all.
Nothing on the floor of any quality or style Inventory is lacking Go elsewhere if you're looking for furniture that will last more than a few years
My wife and I walked into Ashley Furniture and was greeted by Trey. He was awesome to talk to and answered every question we through at him. We would definitely come back and look for Trey for help.
Today I did a thing with Tre! He's a very good salesperson. He is a wealth of knowledge. He's very patient. Walked me through everything showed me several items, answered all of questions. Measured things for me to give me an idea of placement. I will definitely be seeing him again in the future for my home furniture needs. You should go see him too. His name is Tre Dickey!!!
John Paul was awesome!!! Very knowledgeable and professional salesperson. I enjoyed the experience from start to finish. Will be looking forward to the next visit here and working with him!
John Paul was very knowledgeable and made my shopping experience awesome. I will definitely be a repeat customer!!
Jessica helped us find the perfect mattresses and accessories for our son’s room. She was great with our son and made sure he found the perfect mattress for him. Friendly, patient and knowledgeable.
Dwayne is a good worker, has good customer service and is very professional. I 100% recommend him to anybody else
John, Paul, and Angel were absolutely amazing. They were able to assist me with everything I was looking for!
Shakeria N was extremely helpful!! Made me experience super quick and easy
Denise was helpful and informative from start to finish.
My husband and I came into the store browsing for furniture and Mr. John Paul assisted us both. He was very friendly, and super engaging. He is an amazing Salesman and strives to make sure that you are well informed and satisfied with the furniture that you will be choosing. He was not pushy like the typical salesperson, made great conversation, and made the furniture selecting process enjoyable. Definitely recommend using his as your salesperson of choice !
No hospitality
Marcy is an awesome salesperson! We purchased powered sofa and loveseat from her at Ashley’s in Sandhills
John Paul helped my wife and I he was absolutely the best we love the furniture we selected and would recommend the Ashley crew to everyone!
We had a great experience at Ashley all due to John Paul! Bought a whole living room furniture set and couldn’t be happier with our purchase!
Angel was very helpful. Appreciated her so much
My daughters and I had a very pleasant experience with our salesperson Shaketia. She was very knowledgeable about the merchandise and made our shopping a whole lot easier. She is definitely an asset to your company. Sandy D.
Marcy was excellent and her customer service was SUPERB!! she new exactly what I wanted. Thank You Marcy I will be back!!
Such a great experience working with Shak! She was wonderful to talk with and her help was much appreciated. I needed to purchase a couch for my first apartment and was considering a couch at another retailer. She was helpful in making sure I selected the correct configuration for my apartment. She also went over the cost with me which helped with my final decision.
Marcy was AWESOME. If I could give her 10 stars, I would. She rocks and is very knowledgeable.
Our experience with Jessica and Troy was AMAZING!!!! They were both extremely knowledgeable about the furniture and the process. Never had an easier furniture buying experience 😊
Marcy an was awesome representative. I highly recommend doing business with her.
John Paul was extremely courteous and helped us get exactly what we wanted. He was very kind as well as the rest of the staff. Great store, great people and we have bought all our furniture from Ashley and have enjoyed all that we have received.
OMG! The Ashley store in Columbia-Sandhills is the prettiest store! We had a great shopping experience and Ms. Marcy was a tremendous help in selecting a mattress that will benefit my bad back. SCORE!
Ms. Marcy is super helpful and made my furniture shopping easy and fun.
Staff at this store is extremely friendly and helpful. Just wanted to SPREAD AWARENESS on the company and their policies. I went to the store to order a sectional that was on backorder and while I was there I decided to order nightstands that I was planning to purchase online. They explained the benefits of purchasing products in store/in the show room, however shoppers need to be aware that the in store prices are MUCH more expensive than online. The nightstands I purchased were $179 online and $299 in store. ALWAYS check online and get a price match if you go in store. Also, if you are unsure about an item I would rather take the chance and order online because at least online you have 72 hours AFTER delivery to return an item online versus in store they have strict NO RETURN POLICY. Even though they don't state it they also DO NOT do exchanges. Be careful with the in store policies. Do not accept the delivery if you do not want your items and make sure your delivery driver brings the items to your preferred space. They say you are at the liberty of a 1-800 number if you order online and they can't help you if you do, but the fact that you can't return or exchange items has completely turned me away from shopping in store. I wish I would have ordered the nightstands online so I could return or even exchange them because they do not work for my space and If there is a next time.....I will take my chances online.
Marcy, you the best!
Marcy was wonderful & very helpful with helping us through the whole experience!
Marcy was exceptional knowledgeable and a pleasure to work with.
Staff is knowledgeable, professional and extremely kind. Thank you Darius!!!! We love our new purchase!
I walked into Ashley's to purchase a living room and dinette set. I got the greeting of day from a representative that was located near the entrance however for about approx 25 minutes of looking aimlessly at different merchandise, no Ashley's employee offered any assistance. Since they appeared to not want my business, I walked out, went to a different furniture store in the area. As soon as I walked through the doors, they treated me like they wanted my business and I purchased my furniture there. To me, Ashley's employees were so uncaring about my needs.
Marcy was wonderful with helping me get the furniture that I wanted. She exceeded my expectations during this visit. She was friendly, easy to talk to, and courteous. It was a pleasure having her service my furniture needs. I would definitely recommend seeing her. Will definitely be seeing her again in the future. Thank you for your help!
Great customer service. Expeditious process. Friendly team.
Trey Dickey was a true professional while writing up the order for my son's furniture. Pleasant, polite and very informative.
You guys are amazing! Your Sales Manager is the best!
Marcy G was such a delight to work with. She didn’t badger, she didn’t pressure and she didn’t make us feel like we HAD to buy furniture from her. She let us browse without being overbearing and when we were ready to make a purchase she was patient as I decided last minute to go to lunch and think about it. We came back, made our purchase and were out the door. She was great!
Salesman went above and beyond and didn’t make me feel forced on a right this min selection, he even went as far to ask me to come back with a color match to help with my color decision. After I decided I was instructed if after I received my ottoman if I still wasn’t comfortable with the choice send it back with the truck for the other color options! I’m sold Ashley is the place to be.
Tre definitely help me select some wonder options on today. I appreciate your great customer service and professionalism.
Great experience purchase was smooth. Will return in future. Will update once items I purchase is delivered.
I usually do not like to leave bad reviews, but I have to come and voice our truth. We just closed on our home and because we were promised discounts, etc... we chose to furnish our home with Ashley's furniture. We originally received great customer service, however after we made the purchase this is when the nightmare of run arounds started. We were told the sectional we loved wouldnt be available until October 7th, so we chose another item because we didnt want to wait a whole month to receive something to sit on. We were told our sectional, 2 beds, 2 dressers, and 2 mattresses would be delivered within days. The morning of the delivery, we were told that one of the beds would not be available, until the week after. The delivery drivers showed up and all they brought us was 1 bed, we were missing everything else. Its like they were backwards. We called the store and were assured we would recieve the items the same day on a different truck. Then we were told that we would receive all the items next week. Tuesday of the following week came, and we received a call the morning of, saying the headboard didnt pass inspection, but everything else would be delivered. The delivery drivers showed up and all they had were the sectional, everything else was missing. I called customer service and was assured the manager would call me back. I never heard from him. I reached out to our sales agent and was told the manager would reach out to me, I never heard from him. I waited a few hours and called again, and spoke with the manager. Throughout the entire conversation, the items that were ordered were continually mixed up, saying I didnt receive the sectional (which I did), and forgetting that we had 2 dressers ordered and not just 1. We were told the items would be here on the 7th of October. I asked for the cancellation policy and was told I would need to speak with the sales agent who assisted us. So I reached out to the sales agent again. I was told that the manager would give me a call in the morning. I never received the call. This is ridiculous. If I wanted to wait a month to get furniture, I could have gotten the initial sofa that I loved. I could have went elsewhere to make sure my children had a secured bed, but instead I am left with no answers. I understand that delays happen, I understand things are backed up due to covid, I understand that people make mistakes and get busy,but its the back and forth, run around, lack of communication, lack of customer service, and constant confusion that has made me never want to purchase from them again.
We just want to give a shout out Alphonso in the Village of Sandhills! He was the ultimate professional when it came to customer service. He was always available to my overseas husband and I in assisting us with out new home purchases (even after hours)!! This type of knowledgeable and friendly customer service made our muliple purchases very simple. We will definitely be back and we recommend you going to Al at Ashley's as well!
Ashley’s is my favorite when it comes to customer service , quality of merchandise and the price.
Ashley’s has the best furniture and deals in town. Customer service was great 👍🏾
Do not go there. 0 star. Choose a better store.
Terrible experience. Do not purchase anything from them. I would give 0 star if possible. WORST COSTUMER SERVICE EVER
I received excellent customer service on my shopping trip. Sales manager Trey and GM Chris took great care of me. They went above and beyond meet my needs.
Excellent service by sales manager, Alfonzo. Very detailed and answered all questions.
So far it has been pretty good.
Mr Bernard Irvin was very professional and in depth when showing me the sectionals and sets that I was interested in.
Casey is the best sales person ever! He greeted us at the door! He didn't stalk us throughout our shopping, which I really appreciated, but he did check on us. Made great suggestions, was very helpful and knowledgeable about every single item we asked him about. My mom needed her living room and bedroom furniture delivered on the 15th of this month and he made it happen! Awesome guy!! Good luck in Charlotte...we're coming there so that she can buy her barstools at your new store and for lunch!!
Bernard was very helpful and patient with us when deciding on our couch. If we are ever in need of another piece of furniture we'll definitely come here first.
The store had a great selection and Marcy made our visit such a pleasure. Anyone who need some new furniture should go pay her a visit.
Marcy was wonderful very friendly and helpful as well as showing us what we were looking for.
Absolutely horrible experience. The salesman completely lied to me about my delivery date and when i called the day before my promised delivery date they told me that they had no record of any deliveries for me and that the items werent in stock. Meanwhile they took thousands of dollars from me and i had to wait a week to be refunded. Never again. Dont get scammed by them.
Casey stuck with me and helped me find what I REALLY was looking for. Awesome salesperson and all around a great guy!
Thanks to Trey and Quen for the exemplary customer service. They both were patient and knowledgeable. I appreciate their effort to get us the best price possible. Would definitely recommend this dynamic duo! Shar & Tim W.
Today we went with my grandmother to go look at furniture for my new apartment. Quen is the sales person that helped us and he was so patient with all of my grandmothers demands and questions. He was so kind and helped me find a new couch and loveseat combo. Thank you so much for your help!
Quen was exceptional at handling my mom's numerous questions and giving us the best deal available. Very pleasant experience.
Awesome customer service. They did everything to help. Didn't make sure email address was correct or give all I formation needed to make payments
I recently purchased a sectional set they were very professional and patient with me and had a very professional attitude hats off to Casey
The customer service representative Darius, was amazing he was very knowledgeable of everything that was asked and helped us with picking out what best suites our needs for our brand new home!
Bernard was awesome and very professional. Was an absolute pleasure to work with him and we will definitely be back.
Bernard was great today and made our shopping experience fantastic! Come see him in NE Columbia.
Casey provided great customer service. Very friendly guy who goes above and beyond to help. I will definitely shop again!
Great customer service
Marcy was great. She was patient, listened to what we were looking. She worked with use to find the perfect chairs. Also Casey the Sales Manager was great to work with as well. Highly recommend them and Ashley.
Casey was AMAZING!!! I walked right in told him what I was looking for and he immediately knew exactly what I wanted. Papers signed, delivery set, and in all under 20 min. Go check him out if you haven't already.
Jefferi was extremely nice he listen to what I say and he is a amazing person he’s on point will countine doing business with him excellent employee
Tre was an amazing help, and we will definitely be going back to see him.
Customer service was a pleasant experience! The delivery free of $599 for my items was a shocker to say the least. Talked to 3-additional furniture company, and they charge $100 -$200 for delivery. Investigating the situation.
Our sales person Casey was not pushy (which I hate) but he allowed us to try several mattresses for comforts sake to help make our decision. We ended up purchasing over the budget we set but we couldn't be happier! He was able to get us a great deal and a couple of nice perks which made us nore than comfortable with going over our budget. Casey was knowledgeable, patient and personable (Did I mention he wasn't pushy?) We felt welcome and attended to. All in all, from the greeting at the entrance to the good night /good sleep jokes when we left, it was a great experience. AUGUST 2022
Please come and see Darius he was one of the outstanding salesman ask for. Him also he educated me on the type of mattress that I need in order to get a good nights sleep awesome salesman thank you
Customer Service was OUTSTANDING at the Village of Sandhills location! Mr. Wise and Mr. Norton were very helpful and patient as I mulled over all of the great options that they have available.
Casey was wonderful. He was extremely kind and helpful. He is a real asset to Ashley Furniture.
My wife and I recently purchased several items from Ashley Homestore including a bed and mattress. We were very pleased with the selection and styles that were available to us. The customer service was excellent. We worked with Alphonso and he was professional and so helpful throughout our entire experience. I would highly recommend him and the Northeast Columbia store to anyone with any furniture needs.
I visited Ashley at the Village at Sandhill in Columbia, and the young men where very personable and professional. As I entered the gallery Quen gave me a great welcome. He was very patient and knowledgeable about the Ashley products I was asking about. I was able to get the sofa and recliners that I wanted thanks to Quen and the sales manager who also did such a fantastic job. If you need beautiful furniture that will last a long time, along with great customer service I would recommend Ashley at the Village at Sandhill in Columbia.
Marcy Gaillard assisted in great customer service with my purchase and it was the best furniture purchase experience I’ve ever had. She welcomed me with open arms as soon as I walked in the door and helped assist with the best option she thought would fit what style I was going for. 10 out 10 definitely recommend this store.
Great customer service and awesome selection.
Will never buy at Ashleys again. They did not disclose in-store items were final sale. Try to return a chair next day. They have a no return policy. I spent $4k here and this is what you get. Go to any other furniture place with better business practices!
I had great service from Ashley Furniture itself. However, "Diamond Care Plus" AKA "Platinum Warranty Services" AKA "Risk Assurance Partners" - these are Ashley Furniture's warranty services companies, but they definitely aren't fulfilling any services. I got the same runaround I see other reviews mentioning on Risk Assurance Partners, LLC's Google reviews. Do NOT waste your money on this extra "protection." I filed a claim for the first time on a couch I purchased two and a half years ago, which is well within the parameters outlined in the contract, just to receive rude customer service the three times I had to call them, which ultimately ended with them denying my claim, citing a reason that I specifically told them was not the case. I urge Ashley Furniture to use someone else for their warranty services.
Very helpful staff. Plenty to choose from
Horrible customer service. Inability to handle delivery issues at a local level. Broken $5000 leather sofa since delivery in March! The customer service line promises call backs and it doesn’t happen. Was told the parts would be shipped to my house (nobody even looked at the couch to see what is wrong), parts didn’t arrive by May. Was told it would be fixed in June. (The sofa was left conveniently left unplugged after a struggle to get the piece to work at delivery). No calls, no emails. I called in July and was told “hopefully” by the end of August. I was told I would get a call back by 7/13/2022 from customer service to see if the broken piece could be exchanged rather than waiting for parts…no call back again. We are stuck w a reclining piece that won’t close since March!! 3rd sectional in 6 months because they all were broken or falling apart. I have begged for my money back but keep being told no. Taking to social media trying to get someone to help us!!
Bernard was amazing and his customer service was second to none ! Thank for everything … seamless process
Darius was extremely helpful, patient and kind! I recommend him if you’re looking or ready to purchase furniture.
If I could give zero stars for customer 'Don't Care' service I would!!! Ashley really need to go back and retrain some of their employees and teach them how to speak to people over the phone. I called several (4) times to see why I still had not received my refund in the mail since May. It is now July 5th and again for the 4th time I was told that they Finally canceled the order. Same thing that was told to me the last 3 times i called. I spoke to someone name Lashonda, asking her for corporate because I wanted to speak to someone else besides her. She was telling me the same bs they told me before and she made up every excuse to not give the to me. With her nasty attitude!! I would never purchase from Ashley ever. I just want my money back. If I don't receive my refund by the end of this week from them, I will be returning to the store and I will be filing a claim against them. I'm sure that's the reason we deal with rooms to go and Whit Ash furniture.. Im done with the ghetto customer service. I just had to hang up on her ghetto behind to keep from cursing her out. They get zero stars from me!!!!
Our family stopped in to get ideas for indoor and outdoor furniture. We loved having an opportunity to walk around without feeling pressured to make a purchase. Bernard gave us the space we needed to shop and was able to price match. We will definitely be back soon.
Awesome experience! Peggy pointed us in the right direction for the items we were looking for, gave us space to look around and find what we loved. Appreciate how well she knew the stock and our style.
Jeffrie was fantastic. He helped me find exactly what I was looking for and went above and beyond to help me. Happy with my choice to shop at Ashley Homestore.
Bernard was very helpful and made me feel like I was valued BEFORE the purchase. As a retired veteran, I appreciate his professionalism!!
good selection of comfortable well made furniture. excellent salespeople who work with you to find your needs
We purchased our sectional, automan an end table and most recently a sleeper sofa. Although we haven't received our sleeper sofa yet, we've had our sectional for 8 months and we love it. It's so comfortable and is holding up to our two kids and family movie nights. We're sure we'll love the sleeper sofa just as much. The Sandhills staff are great, very friendly and they worked with us to make sure we were happy with our purchase. Definitely will be making future furniture purchases from them.
Alphonzo was incredibly helpful during our furniture and mattress purchase today. We just bought a new home and I was feeling a bit overwhelmed. His attention to detail and patience was extraordinary. We will be back for future purchases and we will be asking for him.
I went to the Ashley furniture store on Clemson Rd., Sandhill mall and I was greeted by one of the customer rep Alphonzo Millsapp from the first day he greeted me with such pleasantries. He has good quality in customer service care. He explained things in such details and was able to answer any questions and concerns that I had. To me it was never about the money with him but more about the care of the customer and that’s what I like about him. He put me at such ease that I returned and purchase my bed and mattress. He gave me such a good feel that I’m coming back for more and telling a few good friends. In my book he deserve 5 stars. Keep up the good work Al we need more people like you in customer services who is a people person and care more about the care of the customer and less about themselves….Thanks Sharon P
Great experience with Bernard! Quick and easy and found exactly what I needed.
Ms. Peggy was the most phenomenal mattress host! Excellent conversation and very knowledgeable.
Casie was very helpful and professional. I would recommend him to anyone.
We went in during the memorial day sale to look for a new couch. Peggy helped us and she was amazing. These days you get sales people who just dont care or really know much about the product but instead just care about the money they will make and will sell you anything, Peggy was the complete opposite. We had some concerns regarding the couch because we saw a couch for a lot less next store but Peggy showed us everything about the couch from the reversible couch cushions to the cushion foam to the spring in the couch to ensure us that this couch will last us a very long time, its great quality and durability. We are so happy with the purchase and would definitely be back to work with Peggy.
Alphonzo was professional and provided great service. The service manager (Angela) was the best.
Great experience. Greeted at door and helped all the way through. Gave us great discounts and made financing easy.
Jeff was really great help with finding good furniture for a good price
Awesome experience and Jeff was great!!
Bernard was an amazing sales rep! I was so indecisive and not sure of what I wanted, I even was going to buy something I didn’t truly like and he stated he felt I didn’t love it, so I shouldn’t get it…. So I bought what I love!!!
They are friendly and they make u feel like home..Ashley do what every it take to get you fiancé I love it 😻
Had a really good experience at Ashley Home-store, fell in love with the couch I got today I can’t wait to get home, But the True MVP was Ms Autumn, she’s very nice and helpful and has so much Patients and Great Customer Service, If you happen to stop by Make sure you ask for Autumn she will most definitely help you and help you find what your looking for.
I gave 4 stars because Ashley just doesn’t have enough to offer as far as furniture choices and accessories and whatever. But I give the customer service at the Sandhills location 5 stars!! Everyone was sharp and professional! Unlike the other local store!! I did just what I said I would do! And that was to go to this location and purchase!!! I really like the crew that they have now. Very sharp and professional throughout the entire process! Satisfied customer.
Thank you guest so much for your positive feedback! Wish I could comment personally and tell you how much I appreciate each and every one of your kind words!
Would highly recommend shopping at this store!! Bernard was extremely helpful and patient with us. Furniture shopping is not always the easiest or most enjoyable thing to do. He was very knowledgeable and made the overall shopping experience enjoyable. Thank you Bernard!! We will definitely be back to see you again.
East transaction Bernard was a joy to work with
Bernard was fabulous! Very patient and helpful.
Absolutely awful. Do not work with you at all, I had chairs and a dresser delivered that are a different color than was described to me and the dresser drawers barely slide open and closed. Wanted to get different chairs but was denied because I was out of town when they delivered 4 months after ordering and after delivery, they won’t take them back. Everything is overpriced and the quality is awful. Don’t do it. 0 out if 5 stars.
On short notice, I had to visit the Sandhills location to complete a transaction! Thanks to Tre (Dickey) it all went smoothly! I will definitely return!
Tre provided excellent customer service. He was very knowledgeable, attentive, and helpful. I would give him my highest recommendation. It was truly a pleasure working with him. Thank you Tre.
I had a great experience with Tre. I got everything for my new apartment that I could ask for and MORE! He was very patient and helpful. During the process Tre made my mom and me feel comfortable by keeping the energy up and interacting with us as if we were more than just, a customer. Tre made a simple “shopping for furniture day” into a grateful experience. I understand why he holds his position in Ashley because it is well deserved. Thank you Tre!
D’Angelo Shannon and the store manager Pamela were very friendly and so helpful. I recommend seeing this store for your furniture needs.
D'Angelo was great. No pressure sales and was very friendly.
Great service! Alphonzo was very attentive and knowledgeable. Highly recommend!
Casey was friendly and super knowledgeable. Go see him for your next furniture purchase.
Ashley’s Furniture not good and used and steal ur $$ because they won’t give us re new bedding setting also our bedroom setting is damage and missing parts too. It 2 times!!! They not good and waste ur $$$ and don’t buy it from Ashley’s furniture period, trust me!! Ps. They not give happy and do nothing helping so rude! I wish Ashley’s Furniture going shut down for good!
Peggy Weaver was such a pleasant representative. She helped me find the dining room table I was looking for as soon as I arrived in the store. Not only was she exceptionally patient, but she made sure to go over all the options in terms of delivery and assembly.
Great visit. Thy had lots to choose from.
The salesman was very knowledgeable, friendly and answered all of my questions. Very patience and enjoys his job. I will tell all of my friends to ask for him when purchasing furniture. Wonderful experience!
Jeff is an excellent Salesman. He was very nice and Courteous to us. He made our shopping experience there very comfortable.
Casey answered all my questions easily.
Wonderful experience looking for the right furniture to fit family needs! Special shout out to Casey for his patience and expertise.
Perfect Service! Couldn’t have asked for a better staff team, very knowledgeable and understanding!
Great customer service. Sales manager Laura, was knowledgeable and patient. Yes I would recommend.
We bought furniture for 3 rooms about 18 months ago. The top of the dining table began peeling, we filed a claim with the warranty company and it was rejected claiming this was "normal wear & tear". Ashley said they couldn't do anything either. We will NEVER purchase furniture again from a company that does not respect their customers.
I had to write a review because I was amazed by the level of professionalism and outstanding customer service provided by Mr. Jeff Wise. He got me the best deal and offered great suggestions on accessories. I highly recommend this store for an amazing experience! Special thanks!!!
Mrs. Peggy was very friendly & helpful!
Peggy was an amazing help and not only got exactly the piece of furniture I needed but also at the best price. Will be back for all of my future furniture purchases!
We had the most pleasant experience at the Sandhills store in Columbia SC. We were warmly greeted by a number of staff members when we walked in the store the other evening. Peggy ended up helping us that evening and then upon returning the next day, we were warmly greeted by Laura, who remembered us from the evening before. She was soooooo friendly and joked with my husband continuing from the conversation the night before. Was really nice to have her remember us! Laura went to get Peggy for us. Both returning to explain that Laura would be helping us today and would take great care of us! And she did!!! She was amazing! Like, TRULY helpful. Even took the time to draw up the floor plan to our new house living room and measure so we could figure out where things would fit and where they wouldn’t. She was also very thorough in explaining the warranty and options. She even spoke to my daughter (while I was face timing her) about her recent Ashley purchase and the issue she was having with the store there in TX. It is seldom that you get anyone that pleasant and so willing to help. Sure made me feel even more comfortable with our purchase. She was THE BEST!!!!! And actually, everyone that we encountered at that store was extremely kind and should be commended!!! We will, without a doubt, recommend to friends and family and will be returning there for any further purchases! WAY TO GO staff at the Sandhills store! You guys ROCK!!! Oh… and I almost forgot to mention how much we LOVE the couch and love seat we chose. We had been to 5 different furniture stores in the past 24hrs and looked at a lot of couches. We love what we chose here and feel the quality was great! Thanks Ashley Furniture for an overall wonderful shopping experience!!!!
My sister and I had the pleasure of working with Laura. She was super friendly and knowledgeable. She helped us get everything we needed and stayed within our price range. We had an awesome experience!!
Very helpful! Awesome place to shop for furniture.
Excellent service!
Tre was a pleasure to work with very helpful will send all my family and friends to see him
Tre was a pleasure to work with he helped us and showed us different options in our price range we will definitely recommend to friends and family
Aly was excellent at explaining and showing us the various features of the Tempurpedic mattress and adjustable base. We feel confident about our purchase because she was so knowledgeable and patient answering our many questions. RJG
Tre was the most amazing person to work with. I came into the store more times than I wish to speak on - but every time he was the most helpful and knowledgeable person to work with. Anyone who goes to this Ashley's, please ask for Tre! The absolute best there is 🥰
Nice furniture, but expensive. Sales lady was nice and helpful. She showed me 2 pieces that I could buy off the floor. I just didn't like them. I wasn't able to make a purchase due to the price, delivery fee, and delivery date. If anyone has money to burn on expensive furniture, then Ashley is the store for you.
Great people, no pressure and really worked to get what we want with the price to a good place! Ally was super sweet and helpful :)
great customer service.. good prices, and the manager that helped us was impeccable.
I initially had a grand experience with 2 of the managers associated at the Sandhill location in Columbia SC, Bryson and Scott back in August of 2021. The biggest disappointment became four months later in December of 2021 when half of the merchandise became available for delivery, but because of my address being out of state, which was communicated seconds after I entered into the Sandhills store, I can no longer have it delivered because of it being out of its region. My address is listed on my contract along with a $599.99 Ashley Dash delivery fee. I’ve been patient all this time and now I’m back to square one b/c I was misinformed from the onset. The cherry on top of the story is this: in order for me to get the merchandise delivered to my empty new house, Tre made some phone calls to his manager and unfortunately the result is I’d have to physically drive to SC from Georgia and physically sign a new contract with only the items that’s ready to be shipped, canceling the rest that’s still waiting to get to their warehouse. This is to keep my place in line with the particular store in Columbia and to secure its original delivery date. If I go to an Ashley Homestore near my house in Georgia to sign said document, I’d risk having to start all the way over from scratch as if I just purchased. Either way, both unbelievable options are filled with impossible inconvenience.
Terrible store. Won’t even answer the phones! I guess I’ll buy my Tempur Pedic at the store in Sumter
Extremely helpful salesperson. Found just what I was looking for. Would definitely recommend to anyone looking for furniture.
I've purchased all of my furniture from Ashley furniture dating back to 2007. I love the quality of their furnishing. Staff always friendly.
My husband and I went in to purchase reclining sofas on sale. We were greeted by Lauren “The Sneak” so she thought! She took us to them and we wanted two. She heard me tell her and my husband we didn’t need the protection plan of $440-$499 not sure. So I walk off and come back and my husband said “She got them lower, for $1200 instead of $1400 a piece”. My mind is spinning and thinking impossible, ok i’ll bite, how? She jumps n and says I just added the protection in order for him to get them at $1200. First of all she heard me say we didnt need that and he agreed, second ,I know she gets commission for the extra product she sells, third , she didn’t know I knew that $1200 was cyber Monday price she gave us Early…. I do my research! Last but not least…she flat out lied and thought she was getting away with it! No ma’am and Ms. Pam signed off on the nonsense. I saw the chit chat between the two! Buyers be ware… look on line for prices when they say they can lower the price to accommodate the insurance. Honesty is key to us returning!
My experience with Ashley Homestore when looking for a mattress, was definitely a 10 out of 10 in all areas. The Sales Rep, Tre, was friendly, knowledgeable, and willing to spend as much time as was necessary explaining the pluses and minuses of various beds, frames, and support.
I had the worst experience here with them ! I got the confmation Tex and it had two different address on it. I called maybe 8 times to try and make the changes to tell them they had the wrong address each time it was let me put you on a hold a brief hold only to tell me nothing, the driver actually got in touch with me to fix the problem but Ashley’s furniture in Sandhills was ZERO HELP. Then told me to call back Saturday to reschedule my delivery as if it wasn’t there error.
Worst place to buy furniture from. I purchased a bed room set that had stains in the head board and a chip in the footboard. The delivery drivers lied to me and said that if I accept the furniture that someone will give me a call about a replacement. I received no call so when I called to speak to a supervisor they told me there wasn’t anything that they could do because if I wasn’t satisfied with the furniture I should’ve declined it and that the delivery drivers shouldn’t have told me that because they don’t work for them and that they are a 3rd party company. I then went above her head and got the approval to exchange it. Everytime they showed up with a new bed it was damaged. And twice they never showed up for a scheduled delivery. Today (their 6th delivery) they finally delivered me a bed that I was satisfied with and then the delivery drivers tell me that the bed that I currently have is not damaged (which I submitted pictures to even have the exchange approved) and that if they were to give me the new bed then they will charge me 300-400$. At this point I’m tired of dealing with these people and them wasting my time. I just want my money back. I purchased this furniture in June and it is now November and still haven’t gotten the “showroom floor approved furniture” that I paid for!!! Update… 9 months later… still no replacement…
Tre was great! I love when I'm listened to AND heard!
I bought a dresser and night stand from these people. I told the sales lady, I'd call back to buy the bed. I have called at least 5 times over the past 4 months. When I tell what I want, I was told each time that they'd get back to me, but never did. I searched on the internet. I learned the bedroom furniture was discontinued by the maker. All they had to do was tell me this. I' would have selected another type of bed or bought a entire set and sold what I bought previously. Now, I'm going to Rooms To Go and will buy a new set from them.
Good workers , sanatized place and the beds are so comfy love it!!!
All Ashley the same as soon as u walk in the sales ppl are all over you like vultures. Greet me and leave me to shop. Learn to be around but not visibly annoying
I've Always love shopping at Ashley's Furniture Store because of the customer service and great quality Furniture. This time was no different! The Sales Rep and Managers made sure we were satisfied and comfortable with the purchase made!
So far so great 👍. My sales rep, Ally was wonderful throughout the whole process. I recommend her highly.
I had a great experience on yesterday from beginning to end with my salesperson, Shaun Appler. He assisted me in purchasing my new sectional and king sized bed all while giving me the best deals possible. I highly recommend buying from him anytime you’re in store!
Great experience in store the guy Tre went above and beyond to make sure I was happy with my purchase thank you so much and I will return soon to purchase more items
I am so glad I had to actually CALL the Ashley store instead of ordering online! Peggy was so helpful and went above and beyond to make sure I was satified with my purchase! Although I have to wait a couple of weeks for my in home delivery and set up, she has kept me up to date and informed every step of the way! I had better customer service from her over the phone than I have ever had in ANY store! She even found a discount that was not offered online! If you are planning to place an order online, do yourself a favor and just pick up the phone! It was well worth it for me!
Me and my family worked with Peggy and she was great. We showed up at the store pretty close to closing and she still patiently went through all of our orders and helped us pick out furniture that really fit our family and worked well for us. As well as that she communicated very well with us the entire time so we always knew when our furniture would be delivered. Would highly recommend her if you’re going into the store.
Bought furniture in January 2020. The furniture arrived defective. Within a few days a cushion on the furniture began to sink. Ashley's refused a return of the furniture stating that we accepted when delivered. Tried repairing it several times unsuccessfully. Finally deemed furniture defective after a year. It has been over a year and nine months and we still have not received new furniture. An attempt has been made to deliver on multiple occasions where the delivery team went to the wrong house, came to right house but left with out knocking on door or ringing doorbell. No one called either times of the last two deliveries as I have waited at home multiple delivery dates to have times pushed back and furniture not delivered!!! Now they are telling me that the furniture that they attempted to deliver on three occasions is no longer in stock and won't be available until October. Ashley's furniture has horrible let me repeat horrible customer service, dependability, and brand!!! Nearly two years later and still don't have the furniture that was PURCHASED!!! DO NOT BUY FROM ASHLEY HOME FURNITURE! signed pastor & state representative
Bought furniture in January 2020. The furniture arrived defective. Within a few days a cushion on the furniture began to sink. Ashley's refused a return of the furniture stating that we accepted when delivered. Tried repairing it several times unsuccessfully. Finally deemed furniture defective after a year. It has been over a year and nine months and we still have not received new furniture. An attempt has been made to deliver on multiple occasions where the delivery team went to the wrong house, came to right house but left with out knocking on door or ringing doorbell. No one called either times of the last two deliveries as I have waited at home multiple delivery dates to have times pushed back and furniture not delivered!!! Now they are telling me that the furniture that they attempted to deliver on three occasions is no longer in stock and won't be available until October. Ashley's furniture has horrible let me repeat horrible customer service, dependability, and brand!!! Nearly two years later and still don't have the furniture that was PURCHASED!!! DO NOT BUY FROM ASHLEY HOME FURNITURE! signed pastor & state representative
Bought furniture in January 2020. The furniture arrived defective. Within a few days a cushion on the furniture began to sink. Ashley's refused a return of the furniture stating that we accepted when delivered. Tried repairing it several times unsuccessfully. Finally deemed furniture defective after a year. It has been over a year and nine months and we still have not received new furniture. An attempt has been made to deliver on multiple occasions where the delivery team went to the wrong house, came to right house but left with out knocking on door or ringing doorbell. No one called either times of the last two deliveries as I have waited at home multiple delivery dates to have times pushed back and furniture not delivered!!! Now they are telling me that the furniture that they attempted to deliver on three occasions is no longer in stock and won't be available until October. Ashley's furniture has horrible let me repeat horrible customer service, dependability, and brand!!! Nearly two years later and still don't have the furniture that was PURCHASED!!! DO NOT BUY FROM ASHLEY HOME FURNITURE! signed pastor & state representative
Bought furniture in January 2020. The furniture arrived defective. Within a few days a cushion on the furniture began to sink. Ashley's refused a return of the furniture stating that we accepted when delivered. Tried repairing it several times unsuccessfully. Finally deemed furniture defective after a year. It has been over a year and nine months and we still have not received new furniture. An attempt has been made to deliver on multiple occasions where the delivery team went to the wrong house, came to right house but left with out knocking on door or ringing doorbell. No one called either times of the last two deliveries as I have waited at home multiple delivery dates to have times pushed back and furniture not delivered!!!Now they are telling me that the furniture that they attempted to deliver on three occasions is no longer in stock and won't be available until October. Ashley's furniture has horrible let me repeat horrible customer service, dependability, and brand!!! Nearly two years later and still don't have the furniture that was PURCHASED!!!DO NOT BUY FROM ASHLEY HOME FURNITURE!signed pastor & state representative
One star and that is too much! Paid in advanced 3K+ 1) I've been waiting for furniture for more than 8 months 2) If it wasn't tragic enough our sale guy died of Covid, we then became forgotten customers. 3) Miscommunication; no one knew about our furniture. 4) Ashley managment sent us to the distribution center drove 90 min+ for (3) pieces with our trailer just to pick up (1) 4) New great rep, 2 managers fired and now compensation revoked by new management 5) still waiting...
Waited for delivery of item today — item never was delivered. Poor customer service regarding letting me know delivery was rescheduled. Had to call them for status. I am extremely upset with this whole process.
I had the best service ever from Aly at Ashley HomeStore in Columbia SC located on 230 Forum Drive . She went above and beyond to make sure I had the right furniture for the space. She is very knowledgeable and has an amazing taste and style. My lake house looks amazing thanks to Aly 🥰 I’m so grateful !!! I highly recommend her to anyone looking for assistance in creating a beautiful home . Aly you are the best !!!
Shaun was magnificent. He was social and very friendly. Ny niece was able to keep a good conversation and we talked about a lot of experiences we have had. He also showed us a few pieces we might like. It was an amazing experience from him and I'd like to thank him for his time.
Everyone was so helpful and knowledgeable; from sales to management! Also courteous and friendly.
My experience was phenomenal! Maria didn't pressure me into purchasing anything, only what wanted. She kept expressing for me to purchase what I wanted and not just settle for anything because of the deals. She was very personable, detailed and professional. She's an amazing sales associate! Ask for Maria Streater!!
I went to Ashley HomeStore two weeks ago to buy a king sized bed. I looked at merchandise online before so I had an idea of what I wanted. Tre Dickey greeted me and pointed me right to the bed I was interested in. I told him about all the features I was interested in then he showed me another bed that I ended up liking more! He wasn't pushy and let me browse at my own pace. I bought the bed that he showed me on the spot and was very excited! I understand furniture is back ordered these days but I was still disappointed that delivery wouldn't be for "eight to sixteen weeks....or more". I figured this would be the timeframe just about anywhere. When I got home, I started reading Google and Yelp reviews about people waiting months and/or never getting their furniture so I started getting worried. The next day, I called Haverty's and was told they had a king bed that would be on the truck and delivered next week. I ended up cancelling my Ashley order and bought the bed from Haverty's. I am very appreciative to be fully refunded, as it was within three days. I felt horrible cancelling because Tre was so helpful and a pleasure to work with!!! It's not his fault that it couldn't be delivered within a reasonable window, unfortunately.
Aly was the best salesperson I’ve ever encountered. She works at the Ashley Homestore in the Sandhills mall. Very nice and courteous. She followed through all the way through delivery. Ask for her by name.
I came in kind of last minute to purchase a living room set and dining table for my new room. They have more of traditional type of furniture. The two stars is because some of their staff seem to be selective with who they choose to help. I wish I could remember the woman’s name but she greeted me but I was telling her what I was looking for hoping she would point me in the right direction but she just told me to look around and come back to her when I found something. So she didn’t want to assist but wanted the commission. I had my credit card ready to purchase that day but I just left for one I didn’t see anything that I wanted and I left judged as if she wasn’t willing to help because “I didn’t look like I would purchase anything anyway”.
The associates at Ashley Furniture was very professional and helpful. Best decision I made!!!
Peggy was friendly and VERY knowledgeable!!
This review is only off of my experience with Peggy from Ashley's in Sandhill Columbia sc. OMG is all I can say. From the moment we walked in the store Peggy was more like a friend than anything. She was so easy to work with, knowledgeable, and willing to help. Although I don't have my furniture right now, it's been a wait due to the pandemic. Peggy did however inform me that it may be a wait. But every 2 weeks as promised she's not only texted me about the order I purchased in store with her, but also another order she knew nothing about. She's sent me updates on both orders. What makes it so personable is she'll send a text to say hello, and update me. I dont mind waiting, to be honest its because its so hard to receive EXCELLENT service nowadays. And I know if its was in her power I would have had my furniture the same day. Peggy I hope you read this THANK YOU!!!! Your kindness hasn't gone unnoticed, I'm so glad you helped us. You're definitely one of the reasons I'll continue to visit the store and buy with Ashley's!!!
After making several trips to both locations over a two week period and looking at MULTIPLE pieces of furniture for our new home, we were finally ready to pull the trigger. While Sheri was ultimately the associate we ended up purchasing from this time, every associate we came in contact with (Sheri, Ed, Skye) was extremely helpful; never pressuring us into buying. In fact, the first few times we visited the store, we specifically told them we weren't ready to purchase and they were still just as friendly and helpful regardless of the sale. Sheri, however, was fantastic and won our business this go round! When all was said and done, we purchased a couch, loveseat, chair and a half, ottoman, coffee table, 2 end tables, 4 bar stools, 2 accent chairs, a metal bed frame, a chest and dresser with mirror for our living room, kitchen and bedroom. Woofta... We also previously purchased our sleigh bed, leather sectional (thank you, Ed) and our formal dining room table and chairs from Ashley and been very happy each time. We've only ever had one issue with the quality of the furniture and while it wasn't quite satisfactorily handled, due to their old extended warranty carrier, we still have the table and I still love it! We've also been fortunate enough to never have issues with delivery and/or set up. All in all, our experiences with Ashley and their team have generally been pleasant and we've always been pleased with our purchases. Looking forward to our new arrivals; which will begin arriving up next week. Fingers crossed our experience continues to be a positive one! Thank you Ashley Furniture, and thanks again to Sheri for being so awesome!!!
Tre Dickey was very helpful and professional
Great service! Excited to get our new pieces!
This store didn't have the same selections as other stores. Then I found out that they are different franchises
They have a great deal going on right now. If you need something make sure you stop in soon
Ashley Furniture does not have good customer service after the sale. My 73 year old friend bought a Sealy adjustable bed base from Ashley. For some reason, the base worked for a few days and quit functioning. We called Ashley Furniture and they before we could explain our problem, they gave us the telephone for Sealy. We contacted Sealy. The motor needed to be replaced. After 2 repairs (so far) the Bed base is useless. We were assured that since the adjustable base does not work, we would get a new base. 5 days later I called Sealy and they told us that the base will not be replaced and that we should call Ashley Furniture. When I called Ashley they told me that only Sealy could help us. After being on eternal hold again with Ashley Furniture, the person I was talking to said we had a bad connection. I drove to Ashley Furniture showroom and the manager told me that only customer service could help be because no store manager has the authority to do a return even on damaged merchandise. Just today, I've been on hold for over 2 hours. I called Sealy and was told that they only deal with the public if a furniture store goes out of business. Otherwise, I need to call Ashley Furniture. I'm very frustrated, so I'm making good use of my time doing reviews on this situation While I wait on hold.Bottom Line.....beware of Ashley Furniture and Sealy.
Ashley Furniture does not have good customer service after the sale. My 73 year old friend bought a Sealy adjustable bed base from Ashley. For some reason, the base worked for a few days and quit functioning. We called Ashley Furniture and they before we could explain our problem, they gave us the telephone for Sealy. We contacted Sealy. The motor needed to be replaced. After 2 repairs (so far) the Bed base is useless. We were assured that since the adjustable base does not work, we would get a new base. 5 days later I called Sealy and they told us that the base will not be replaced and that we should call Ashley Furniture. When I called Ashley they told me that only Sealy could help us. After being on eternal hold again with Ashley Furniture, the person I was talking to said we had a bad connection. I drove to Ashley Furniture showroom and the manager told me that only customer service could help be because no store manager has the authority to do a return even on damaged merchandise. Just today, I've been on hold for over 2 hours.I called Sealy and was told that they only deal with the public if a furniture store goes out of business. Otherwise, I need to call Ashley Furniture. I'm very frustrated, so I'm making good use of my time doing reviews on this situation While I wait on hold.Bottom Line.....beware of Ashley Furniture and Sealy.
The best part, besides the reeling you in to buy, was the delivery team. They were excellent. The delay was uncalled for, understand the pandemic, my furniture was not even in the warehouse. After talking to customer service and wanting to cancel, all of a sudden my furniture was ready to be delivered. I was told if I didn't cancel I would be compensated. Furniture came, however one piece was broken and the reschedule for the following week. The same furniture that wasn't in any warehouse. I asked about the compensation and was told I had to wait until after my furniture was completely delivered. Well, it was, I called them and the had the nerves to offer me $120 gift card back to their store. Are they serious?
Ordered furniture back in October 2020!!!!! Still do not have it, guess it is time to get my money back, should had known better had problems with them a few years ago
Love the furniture
Find out for sure when the furniture is going to be delivered. I explained my situation & was told I would have by end of January. Then I was something else. No updates & No Furniture.
I ordered chairs in November 2020. I expected there'd be a delay in delivery due to Covid. It's now mid March 2021 and I've been getting the run around since Mid February. Lots of dishonest people at customer service 😟😐😡. Their story changes frequently!! Beware of this company!!
The WORST store to purchase from. Salesperson will tell you whatever to sell you junk, sell you a warranty that covers nothing, tells you there's a coating on the cushions to prevent stains(lies,) and you'll have to fight for a year to get anything done, but will still be screwed. Ask me how I know.
bought a king size bed it was delivered and set up. delivery man called me into the room and said mam the wrong support frame was delivered for this bed. he had installed it. there are 3 slats the legs don't touch the floor. this frame should support mattress without foundation. he called store they agreed ordered new support. 2 weeks later shipment arrived. 6 legs nothing else. called store the lady said it could be the correct foundation. finally got it through to her that it is not. asked to speak to a manager they would not come to the phone. she had to represent ashley. I have an expensive bed and mattress that I have not been able to use. Is this Ashley furniture stores business policy to you bought it live with it! This is just wrong!!!!
Buyer beware!!! Spent thousands on a bed and the guys delivering the furniture didn’t even know how to put it together. I had to basically show and help them. They also sold us pillows for $200 that don’t even fit a king size bed. I’ve been through customer service and also to the store and was basically told I was lying by our salesman Eric. Can’t seem to get anyone in management to refund the pillows. I would also rate at 0 stars if I could. Would never do business with them again. I wish I could find out who the independent owner was so I could let them know how bad their company is but they probably already know with the way they practice business.
We didn’t purchase anything during our initial visit but we will absolutely be visiting Ashley’s again and it’s all because of Tre. He has a great knowledge of the products in the store, and did a great job of explaining the furniture warranty. Employees like Tre = returning customers. Keep up the excellent work, can’t wait to work with you again.
They sent a text with delivery date and a no show and contacted store , complete run around, then received a text say we do not know why we received a delivery notice but they are not showing a delivery date at all, and we discarded the old furniture expecting the new and now we are sitting on the floor, customer service is a joke, poor - poor service!!!!!? Steven Thompson Go to Whit-Ash , great service, great deals and above all, I don’t have to sit on the floor until March 26 or if even if I would get it then!!!!!👎👎👎👎👎👎👎
Communication is terrible. My delivery date has changed 3xs. They use covid as an excuse for EVERYTHING.. NEVER AGAIN!!!!!
The WORST store to buy furniture from. PERIOD! My couch fell apart within a few months. We tried over and over to get it fixed and nothing until almost a year later. Now more is broken and NOBODY wants to return calls from the store to fix this situation! 3 weeks now this time (2/8/2020) and counting.
Not bad
Bought a new 10 foot umbrella. Love it
Wounderfull store best scales personal shri willamson.
I have been having a difficult time ordering an item from the website. The store manager (New from up North...failed to get his name) worked with me and I was able to order.
Worked with Bryson and was picking furniture for our new house and was planning on spending a great deal of money after three closing. However as we were walking out the door he said to his co-workers "you gotta be kidding me." We were in disbelief because we explained what our intent was from the beginning but apparently he wasn't listening. So we decided that with his attitude we won't be doing business with him or that store. If that wasn't unprofessional I don't know what is, but we definitely won't be wasting any more of his time. He really messed up a sweet deal not to mention his comissioned😞😠😠😠😠
I ordered a bedroom suit earlier this month and was assured it would be here by now this is the second time my delivery had an issue the first was it was damaged and no one called I had to call after being home all day waiting I was told to come pick out something else which I did that same day this time she had no particular reason why my order was held up I'm 9months pregnant and need my bed this is ridiculous when it was promised.
When delivering our couch, they dropped it on our wall, leaving two holes. The men who delivered it didn't report the damage at the time, and now Ashley Furniture is refusing to fix it. Do not buy your furniture here, it's not worth the headache.
When delivering our couch, they dropped it on our wall, leaving two holes. The men who delivered it never reported the damage, and now Ashley Furniture is refusing to fix the damage. Do not buy your furniture here, it's not worth it.
BUYER BEWARE I ordered over $4,000 worth of furniture in early June of 2020. It is now 10/28/2020 and I have missed four work days and still do not have all of my furniture. 1st delivery: They delivered two end tables, a coffee table, a box spring and a TV stand. The TV stand door did not close, the delivery driver/assembler did not know how to fix it and did not speak English. I was able to fix the product on the spot and signed for it. They broke off a piece of molding on my floor in my bedroom delivering the nightstands. I said there was no damage because it was minimal. 2nd delivery: My sectional was being delivered. The chase lounge side does not directly line up with the other section of the couch but since it had been 5 months without a couch I signed for it. However, the Right arm facing side of the couch had a sharp piece sticking through the back ripping the fabric and was unsafe for my toddler and dog. I had no choice but to send it back with the delivery driver. I was left for weeks with half of a sectional (spoiler, I still do not have this part of my couch). 3rd delivery: The right arm facing section of my couch was redelivered. This time the backing on the couch was torn off and floating. I could not sign for this couch. 4th delivery and 4th day off work for furniture delivery: The delivery was scheduled for 10:30 to 1:30. At 12:30, I get a call from the delivery service that the team called out from work this morning and they would not be able to deliver. The woman on the phone said she was not able to tell me they were not coming until three hours into my scheduled time. 5th deliver? Will this ever happen? Unsure. I have been in communication with Sam Harrigan the Retail Experience Manager for the Forum Drive store as well as Samantha Blum the Senior Manager for the area and she is also the manager that handles reviews@shopashley.com. NEITHER have offered compensation or have given me any insurance that my furniture will arrive. The furniture is cheaply made and the delivery service is inept and does not care about damaging your cheap furniture or your home. They do not value your time or your money at this place. If you are reading these negative reviews and thinking their customer service can help you through anything, you are wrong. They are obviously underpaid and not passionate about their job. They are obviously hiring contractors and delivery drivers that are low cost and not good at what they do. This is a terrible business model all together. You've been warned.
BUYER BEWAREI ordered over $4,000 worth of furniture in early June of 2020. It is now 10/28/2020 and I have missed four work days and still do not have all of my furniture.1st delivery: They delivered two end tables, a coffee table, a box spring and a TV stand. The TV stand door did not close, the delivery driver/assembler did not know how to fix it and did not speak English. I was able to fix the product on the spot and signed for it. They broke off a piece of molding on my floor in my bedroom delivering the nightstands. I said there was no damage because it was minimal.2nd delivery: My sectional was being delivered. The chase lounge side does not directly line up with the other section of the couch but since it had been 5 months without a couch I signed for it. However, the Right arm facing side of the couch had a sharp piece sticking through the back ripping the fabric and was unsafe for my toddler and dog. I had no choice but to send it back with the delivery driver. I was left for weeks with half of a sectional (spoiler, I still do not have this part of my couch).3rd delivery: The right arm facing section of my couch was redelivered. This time the backing on the couch was torn off and floating. I could not sign for this couch. 4th delivery and 4th day off work for furniture delivery: The delivery was scheduled for 10:30 to 1:30. At 12:30, I get a call from the delivery service that the team called out from work this morning and they would not be able to deliver. The woman on the phone said she was not able to tell me they were not coming until three hours into my scheduled time. 5th deliver? Will this ever happen? Unsure. I have been in communication with Sam Harrigan the Retail Experience Manager for the Forum Drive store as well as Samantha Blum the Senior Manager for the area and she is also the manager that handles reviews@shopashley.com. NEITHER have offered compensation or have given me any insurance that my furniture will arrive. The furniture is cheaply made and the delivery service is inept and does not care about damaging your cheap furniture or your home. They do not value your time or your money at this place. If you are reading these negative reviews and thinking their customer service can help you through anything, you are wrong. They are obviously underpaid and not passionate about their job. They are obviously hiring contractors and delivery drivers that are low cost and not good at what they do. This is a terrible business model all together. You've been warned.
BUYER BEWAREI ordered over $4,000 worth of furniture in early June of 2020. It is now 10/28/2020 and I have missed four work days and still do not have all of my furniture.1st delivery: They delivered two end tables, a coffee table, a box spring and a TV stand. The TV stand door did not close, the delivery driver/assembler did not know how to fix it and did not speak English. I was able to fix the product on the spot and signed for it. They broke off a piece of molding on my floor in my bedroom delivering the nightstands. I said there was no damage because it was minimal.2nd delivery: My sectional was being delivered. The chase lounge side does not directly line up with the other section of the couch but since it had been 5 months without a couch I signed for it. However, the Right arm facing side of the couch had a sharp piece sticking through the back ripping the fabric and was unsafe for my toddler and dog. I had no choice but to send it back with the delivery driver. I was left for weeks with half of a sectional (spoiler, I still do not have this part of my couch).3rd delivery: The right arm facing section of my couch was redelivered. This time the backing on the couch was torn off and floating. I could not sign for this couch. 4th delivery and 4th day off work for furniture delivery: The delivery was scheduled for 10:30 to 1:30. At 12:30, I get a call from the delivery service that the team called out from work this morning and they would not be able to deliver. The woman on the phone said she was not able to tell me they were not coming until three hours into my scheduled time. 5th deliver? Will this ever happen? Unsure. I have been in communication with Sam Harrigan the Retail Experience Manager for the Forum Drive store as well as Samantha Blum the Senior Manager for the area and she is also the manager that handles reviews@shopashley.com. NEITHER have offered compensation or have given me any insurance that my furniture will arrive. The furniture is cheaply made and the delivery service is inept and does not care about damaging your cheap furniture or your home. They do not value your time or your money at this place. If you are reading these negative reviews and thinking their customer service can help you through anything, you are wrong. They are obviously underpaid and not passionate about their job. They are obviously hiring contractors and delivery drivers that are low cost and not good at what they do. This is a terrible business model all together. You've been warned.
Great quality and selection. Only downside is a lot of items take 6-10 weeks if not longer.
The representative that assisted me was very new and initially gave some misinformation. However, they were able to honor what she originally said which was wonderful. Turned out to be a great experience.
I went to this store three years ago with my friend to help her pick out furniture for her new home. We were not greeted or asked if we needed help so after 15 minutes of being ignored we left. It saddens me to say that the customer service has not changed in three years. I attempted to give this location a second chance in September this year for my new home with my mother & the same thing occurred. All of the employees were doing something but they clearly saw us walk in & said nothing, not a I’ll be with you in a minute or anything. We were ignored completely so we left. Basically go next door to Value City, the customer service is much better & they care about having your business.
If it were possible to rate zero stars I absolutely would!! I went into the store and bought a mattress, because it was one of their anniversary additions that came in a box I was able to take it home with me that day. Honest mistake the associate gave me a full size mattress but I had bought a queen mattress. I didn’t realize the mistake until I got home and opened and unraveled the entire thing. When I called the store, the team attempted to help by offering one of the other associates to drive the 30 minutes to my house and pick up the wrong size mattress and bring the right size mattress. However, they discovered they didn’t have the queen size mattress in stock so they set me up with a delivery of the right mattress but still had no idea how to get back the wrong size mattress as it will no longer fit in my car. The next closest delivery date they could give me was two weeks out however if I went through the online distribution center I could’ve gotten the exact mattress I wanted the very next day when I called multiple times it was very difficult to get a hold of somebody nobody seem that interested in trying to help. I told multiple customer care reps that I wanted a refund and refused to do further business with their company none of them seemed to care... I was supposed to get a call back within three business days from the team that was supposed to come pick up the wrong size mattress, that phone call never came... I figured due to Covid I would give them the benefit of the doubt and award them a couple of extra days before I called them back at which point I discovered the customer care rep that I had spoken to who was supposed to cancel my delivery and process my refund never put in the order so I was still scheduled to get the delivery of the mattress! The other customer care rep had to email her manager to figure out what steps to take to be able to process my refund but she too did not cancel this delivery that I had now asked twice to have canceled. The customer service is atrocious nobody cares about losing a customer their prices may be good but it is not worth this!!!!
The sales clerks were so unfriendly and not too helpful and they do not know what they have or have not in store , not a store I wish not to visit again
Bought expensive farm table. When table was delivered two corners were not completely stained. Call warranty company and was told they would send new table or take off $150.00. So I thought I could touch up corners and they take off money. They did not take off the money and a month or so later the stain on top of table started coming off. Now they refuse to fix because I did not say anything when it was delivered. Makes no sense because the top was not doing that when it was delivered. I called the store and was told they would take off a $150.00 for a $1200.00 table. Well I got a card in the mail for $150.00 to spend in store after telling them would never buy anything else in their store.
We have been waiting 2mos for our living room set. They gave us a date and never showed up. Now waiting on my refund. Don't do business with Sheri Williamson at the Sandhill store.#221
My experience with Ashley home store was horrible. My delivery came with half my furniture and I was not notified that my furniture was not coming. The delivery guys came with no booties and no mask and this was normal because this is how they all came. Then they unloaded my furniture in the middle of the street out there just sitting on whatever. Customer service was contacted and seem to be very helpful but informed us they could not do anything until all was delivered. 4 deliveries and 1 month later we received all of the furniture. We contacted customer service and they offered us $70 for our troubles. I told them that was unacceptable. I will never do business with them again. I took time of my job for their screw ups and there were no apologies.
In they always take care of me when I come in
Sales department great. Delivery Department is awful. 2 times wrong house now waiting again. So disappointed. But they will wave rescheduling fee. Thanks
Nice looking furniture and attractive prices makes it look good on the surface. I paid in full for a new bed and dinette set to be delivered Aug 22. 2020. We were assured that everything would be available for delivery. Two days before delivery, I was told that the table and bed frame will only be delivered on the 22nd. When calling Ashley's customer service, I was told the chairs and the mattress will be delivered September 4, 2020. I was not notified of any product delays. Ashley representatives stated the available delivery dates and stock on hand at the production department time of purchase, may not coincide with the dates that are provided at the time of sale. I tried to delay the bedframe and table to be delivered at the time the mattress and chairs are to be delivered. I was told we could reschedule but there was no guarantee that the table and frame would be available on the rescheduled date. Unbelievable. Basically I was given a take it or leave solution to receive my products or incurr a 10% cancelation fee if I wanted a refund. My salesperson was very friendly and helpful during the sale which I paid in full to get my items. I understand the salesperson do not control the customer deterring policy Ashley has in place relating to delivery and set up Of your products. Their goal appears to be make the sale and then apologize later for mistakes, missleading statements, and lack of communication when customers do not receive what was agreed upon. Complete customer service breakdown. I hope I eventually get all my items. Avoid buying anything from this store unless you like undue stress!
Nice looking furniture and attractive prices makes it look good on the surface. I paid in full for a new bed and dinette set to be delivered Aug 22. 2020. We were assured that everything would be available for delivery. Two days before delivery, I was told that the table and bed frame will only be delivered on the 22nd. When calling Ashley's customer service, I was told the chairs and the mattress will be delivered September 4, 2020. I was not notified of any product delays. Ashley representatives stated the available delivery dates and stock on hand at the production department time of purchase, may not coincide with the dates that are provided at the time of sale.I tried to delay the bedframe and table to be delivered at the time the mattress and chairs are to be delivered. I was told we could reschedule but there was no guarantee that the table and frame would be available on the rescheduled date. Unbelievable. Basically I was given a take it or leave solution to receive my products or incurr a 10% cancelation fee if I wanted a refund. My salesperson was very friendly and helpful during the sale which I paid in full to get my items. I understand the salesperson do not control the customer deterring policy Ashley has in place relating to delivery and set up Of your products. Their goal appears to be make the sale and then apologize later for mistakes, missleading statements, and lack of communication when customers do not receive what was agreed upon. Complete customer service breakdown. I hope I eventually get all my items. Avoid buying anything from this store unless you like undue stress!
Nice looking furniture and attractive prices makes it look good on the surface. I paid in full for a new bed and dinette set to be delivered Aug 22. 2020. We were assured that everything would be available for delivery. Two days before delivery, I was told that the table and bed frame will only be delivered on the 22nd. When calling Ashley's customer service, I was told the chairs and the mattress will be delivered September 4, 2020. I was not notified of any product delays. Ashley representatives stated the available delivery dates and stock on hand at the production department time of purchase, may not coincide with the dates that are provided at the time of sale.I tried to delay the bedframe and table to be delivered at the time the mattress and chairs are to be delivered. I was told we could reschedule but there was no guarantee that the table and frame would be available on the rescheduled date. Unbelievable. Basically I was given a take it or leave solution to receive my products or incurr a 10% cancelation fee if I wanted a refund.My salesperson was very friendly and helpful during the sale which I paid in full to get my items. I understand the salesperson do not control the customer deterring policy Ashley has in place relating to delivery and set up Of your products.Their goal appears to be make the sale and then apologize later for mistakes, missleading statements, and lack of communication when customers do not receive what was agreed upon.Complete customer service breakdown. I hope I eventually get all my items. Avoid buying anything from this store unless you like undue stress!
Our customer service from our sales woman was fantastic! Our delivery crew was professional and fast! We were however given 3 separate delivery dates, waited almost 3 months and promised a "compensation" we never received. I am sure now that we finally have a couch that will no longer be in the works. I was only patient as long as I was to protect the sales woman's commission during the pandemic. Will not be looking in the store again.
Furniture selection has improved. Stitching and seems of furniture appears poorly done.
I returned from a 8 month deployment on May 24, 2020. I purchase a sectional, Queen mattress and box spring on May 25, 2020. My items were on back order which I was advised I wouldn’t be getting them until June 24, 2020. I received a call from Ashley Funiture the day before my scheduled delivery for June 24, 2020 stating that my items are still out of stock and will not be ready for delivery until July 24, 2020. Keep in mind I’ve already have been sleeping on the floor since I’ve return from my deployment. I remained patient until my new delivery date came around. July 24, 2020 approached and my items were delivered. I looked over my items and noticed that my box spring was damaged. I contacted the customer service department on July 27, 2020 and provided the rep with my info to pull up my order. She stated she couldn’t find it because I purchased in store and that they can only pull up online orders. I waited until the store opened to contact them directly. I spoke with a young lady that advised me that my box spring couldn’t be returned due to Covid and that she can offer me a $20 gift card. I stated to her that on the Ashley Funiture website that it doesn’t say anything about not being able to return items due to Covid in fact it said that you have 72hrs from the date of your delivery to report any damages on mattress/box springs. The $20 gift card was slap in the face being that I’ve been sleeping on my floor for over month and had to wait even longer due to my items still being out of stock. I told the young lady that I wouldn’t be accepting the gift card and could I speak with my salesman Bryson. She stated that Bryson wasn’t there at the moment and she would let him know that I called. I waited all day and didn’t receive a call back. Once I got off work at my Air Force base in Sumter, Sc I had to drive a hour to Ashley Funiture to track down Bryson. When I got to the store I requested to speak with Bryson and I asked him did he receive the message about my damaged box spring. He had know idea what I was talking about and stated that he wasn’t even at work today and pointed at his civilian clothes that he had on. I explained to him what the young lady told me about not being able to exchange my box spring due to Covid . He was like that isn’t true and that I can exchange it. He pulled up my info and advised me he would call me no later than Wednesday July 29, 2020 once he got approval to exchange my mattress. I havnt heard from Bryson since. I called the store back again on Aug 3, 2020 and a lady name Stephanie stated that Bryson was busy and that he will give me a call back. I told her the last rep said the exact same thing and I didn’t receive a call back. Then she decided to ask me for my info to pull up items. She hadn’t asked me about any contact info so that Bryson could contact me back until after the fact when I told her how I didn’t receive a call back last time due to the lack of communication. She said that she would send Bryson a email to contact me. Today is Aug 5, 2020 and I have yet to hear back from Bryson and I refuse to make another hour drive just to continue to get the run around. The lack of communication and poor customer service is unacceptable and I will see to it to let all my Air Force coworkers, friends and family know about my experience with Ashley Funiture on 230 Forum Drive Columbia, Sc. I’ve been patient for months and not once have I asked for a refund. I just want my damaged box spring replaced. If this issued doesn’t get resolved in a timely manner I will continue to escalate it as far as I can go. From the reviews it looks like I’m not the only one that’s having this issue. No worries I’ve tagged Ashley Funiture and BBB on every social media platform. BBB Complaint filed as of today 8/5/20.
If I could give zero stars that's exactly what I would give them! I bought thousands of dollars worth of furniture from them and most of it all came damage and unusable, contact customer service they replaced some of the furniture but I have a coffee table sitting in the corner collecting dust become it's all busted up and they told me back in April they would work on it and I still haven't heard back from them, calling or emailing doesn't do you a bit of good!! I would never buy another piece of furniture from Ashley's even is someone else offered to pay for it!!!!!!
Very nice customer service and good furniture.
Friendly service.
Terrible quality and even worse customer service. The sofa that I purchased did not even come close to resembling what I saw in store. The cushions were lumpy, misshapen, uncomfortable, and made with inferior quality materials. I checked the cushions in store, and they are NOT made with the same materials as that of the sofa that was delivered to me. The customer service team is impossible to get ahold of, have missed several appointments/deliveries, and they aren’t willing to make it right for me.
I had money to burn today. I was looking for a Queen size bedroom set. All of the associates in the Ashley Home store (Sandhills Shopping area) let me walk the ENTIRE store without so much as an acknowledgement. From the Black ladies in the rear right corner at the finance desk to the White males sitting on the patio furniture at the front of the store... NOBODY asked me if I needed help. Guess I didn't look like money to them...poorest customer service to date...and to think I've purchased 2 complete bedroom sets from the Ashley Company 2 years in a row (obviously different locations)...damn shame.
Mr. Eric Gann was very helpful, knowledgeable, and professional. Quick to help me find what I was looking for, and let me know all of my options. When I come back to buy more furniture, as I will- I’ll only put an order through with Eric. Thank you Mr. Gann for the outstanding customer service!
In March, I attempted to order a bedroom set with the Ashley Advantage card. When purchasing, it said “error.” I thought the order never when through. Clearly, it did. Ashley charged my credit card. Each time I check the order information, it tells me I have no pending orders. I’ve contacted Synchrony bank and they have said to contact Ashley to cancel the order. I spoke to a representative and they claimed to cancel the order. Called Synchrony last week and found out Ashley’s representative never cancelled the order. Each time I call, I am on hold forever. I’ve tried texting them through the interactive bot. Doing that method never gets you an agent though. Your best bet in a discount furniture store near you. I do not recommend them.
About 2 weeks before Christmas, I purchased a sectional sofa. Not too happy because the pillows on the back of the seats are already squashed down. They needed more support. Otherwise it's okay.
over priced and rude
I came here to make a good investment in what we thought was higher end furniture. The beginning was great our sales agent was super helpful. We picked out a higher priced sectional and recliner thinking it was going to be durable. when furniture was delivered the middle part was two inches shorter than it should have been (manufacture flaw) and 4 days in the chase broke. The 1100 dollar recliner 5 days in to owning it broke and the wood cracks everytime you sit down. I called to have recliner switched out and they say it's field repairable but I'll have to wait 28 days to get it serviced. So from the time the furniture broke to the time it will be repaired is almost a month and a half. They have switched out sectional since but the deliver team showed up smelling very strong of marijuana and didn't have the proper drill bit to install feet so had to borrow tool . Over all I'd like to burn this furniture to the ground and never shop here again. Customer service is awfull and all the furniture is made from visible particle board and plastic motors.
Good furniture and finance program
take your money elsewhere I ordered an entire house of furniture and delievery got pushed back 8 times and 3 months later I finally got all my piece two are broke and I had to put 2 pieces together myself place is a joke save your time and money and the head ache had to take off work multiple times to wait for my delievery to not show.
Great store!
Helpful staff.
Don’t buy from Ashley they make your home a warehouse learnt it the hard way the worst customer service ever received
Don’t buy from Ashley they make your home a warehouse learnt it the hard way the worst customer service ever received
Bought a couch it was delivered the first week in January.... broken.... now they say it will be after March 11 till they can come fix it.... the store manager was no help whatsoever, just made up excuse after excuse... I now have a broken couch I paid $1000 for and I have the part to fix it sitting in my living room for 2 1/2 months.... really?!? Worst customer service ever.... never again will u buy here
Delivery should be free I dont care where you live
Let me tell you how my experience is with Ashley Home😤😤😤😤😤😤😤😤😤😤😤 Bought brand new bedroom set for my son 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 Delivered onJan 4th Today is the 25th & the bed is still not assemble NOT MY FAULT So my experience I had been 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Excellent customer service!! Thanks Ms Evonne.You make spending money a pleasure.
I work with someone who has had to arrange to miss work on a couple of occasions(this is a fact as I am who changed his schedule) but the deliveries are cancelled on at least 2 maybe 3 occasions. My perception is they oversold and under produced. No interest in ever dealing with Ashley Furniture. I do know this for a fact of the deliveries being cancelled. I’m warning the potential customer that this could happen. Ashley should make their wrong/right and that’s the biggest issue I have with all of this.
Great staff
Great floor displays, friendly, Knowledgeable sales woman. And is very professional. Was a pleasure to buy a new couch for my Son. Thanks
My wife went in on Black Friday and picked out a coffee and end table set. Tables were delivered on Dec. 10th, and I took the day off to receive them. Once they started putting them together, I realized they didn't look anything like the tables my wife told me she ordered. Turns out, they were wrong and the store/salesman stated apparently the tag on the set she actually wanted, was wrong and that they'd fix it. Well, here we are on Dec. 29, the date our correct tables were supposed to arrive, and of course, they are once again the wrong tables. We are now being told we can have the correct tables delivered in another 1.5 weeks from now...Also, I would like to mention that the first delivery guys to deliver tables left my house a complete wreck, with packing paper & Styrofoam everywhere, and as they were leaving one of them dropped a bag of washers, spilled them all over my kitchen and living room, and just left. I got to spend a solid hour cleaning up after them, and I'm still finding random washers around the house. Will likely be asking for our money back, and shopping elsewhere.
Ms Evonne did a great job getting what we were looking for, ask for her when you go in.
Don't ever give them your email address. They will never stop inundating you with emails - even after you unsubscribe.
My neighbor got a delivery from Ashley in September and the delivery drivers came down the road to turn around and backed into my mailbox. Once a neighbor up the street happened to tell me that she had The Ring doorbell and that she would check it for me, we discovered it was on camera. I have contacted the store several times by phone and email. I have also sent the video to them. Every time I call I get no return call as promised. They tried to tell me that you have to put a claim in within 24hrs but how could I when I didn’t know who did it or know that a neighbor up the street had a camera!? I didn’t have a deliver someone up the street that I don’t know had the delivery! Also they said that their drivers are contracted through them. So I guess they just hire anyone. Unprofessional and dishonest. Both the drivers and the store!
Beautiful Place.
Hey everyone - normally, I try to only leave positive feedback about local retailers and restaurants. That being said, I've had such a crappy experience at Ashley Furniture on Harbison that I promised myself I'd leave a lousy review in as many places as I could, in the hopes that I could at least cause them to lose the same amount of business as their lousy products and service cost me. Background info: I've purchased many, many things from both this store as well as other locations in the past 10 years to the tune of many thousands of dollars. They used to be my first choice, as I used to find they offered a good quality product at a reasonable price. I have been a good, polite customer, and I dont typically make a pain in the butt of myself. Fast Forward to 2018: My wife and I finished building our patio outside. We purchased a (what we thought at the time) very nice outdoor set for close to $2000 delivered. Long story short, with very little use over the course of the past year, the wicker on the furniture started to split (presumably due to the heat). The Sofa is now continuing to unravel. I first called their customer service and was told that the item was only covered for 1 year due to defects, but since I have an extended warranty - that it should be covered by that. After getting the run-around from the warranty company for a few days, I was told that the warranty only covered accidental damage and not "normal wear and tear". Fair enough. Back to the store I go. This time I call up and speak with a rep - I explain the situation to them. She says she will go to a manager and I will receive a call back in 24-48 hours. The call never comes, of course. I try again this morning. Same deal. Explain to the rep what was happening. Got the store / corporate policy repeated to me *again*. I explained that I understood the policy. I asked if that given how close it was to the warranty expiration, and given the amount of money I have spent with them over the years if an exception could be made. She said no, and repeated store policy. I asked for a manager / supervisor, and was stonewalled once again. She (Nikia, I believe) simply repeated the policy of "We cant help you because it's out of warranty" and in not so many words, told me to bugger off. I promised that I'd never shop there again, and I'd go out of my way to make sure they lose as many sales as I can. So here I am. If you feel the need to purchase furniture in the near future, please consider avoiding Ashley furniture on Harbison. They are hawking sub-par products and neither stand behind them nor do they really give a crap about their customers once they have your money. If you need cheap garbage that will fall apart and rude customer service, I'd suggest Walmart instead. At least you know what to expect there.
First, I will say actually purchasing the furniture was a great experience. Found exactly what we wanted and was able to get a good deal. That is the only reason Ashley gets 1 star. After purchasing it took almost 2 months for all items to be delivered. Dates were pushed and cancelled without my notification. I had to call and go in store several times to actually figure out where my stuff was. After the final piece had finally been delivered they offered $50 store credit for compensation of my troubles... I told them to keep it because I won't be spending another dime on Ashley Furniture. Very poor customer care
Great Service
We went to the store at Village at Sandhills. The store is very large the lots of options for about anything you are looking to purchase. This was our first visit there and we will be back. Staff is very friendly and helpful. Evonne took excellent care of us and the next time we are there we will go in the door looking for her.
Wasn't inviting. It seemed to be unorganized.
Great customer service..
We purchased a couch online 6 weeks ago. It has been delayed 4 times. We have had to reschedule movers 4 times and accommodated work schedules 4 times, with no guarantee that it will actually arrive this week. Unacceptable business practice.
Overpriced nice sales staff
Horrible customer service! Ordered a mattress, was delivered by very rude drivers, mattress was dirty. Sent back, then ended up cancelling our order all together due to lack of concern for continued issues over the committed new delivery date. Had two more rooms we planned to furnish through this store, will never shop at Ashley again! VERY disappointing at our treatment over all!
EDIT: Spoke with Scott, the DM for the area. Insane difference in customer care. He listened to my concerns, actually followed through with employee development, corrected the displays and signage, and helped us out with our purchase. He had a very understandable explanation for the price differences, and while I dont like it, I understand it. Moving this to a 4/5 stars, and will bring it up to the 5/5 if delivery goes well. That's Ashley's Achilles heel. . . . ------------- This one is a doozy. . . . . . Bottom Line: Went in on 4th of July because we got an email about awesome sales. Prices are not as listed, car dealership style "let's find a payment solution for you" customer service, and finally just plain ignorance and rudeness I have an Ashley Card with with over 10k available. I will be calling tomorrow to close it. If you're reading this, do yourself a favor and look at other stores and companies for your furniture needs. Ashley's has always had problems, at this store manages to bring all of them together. Went in because we purchased a new house and needed some furniture. We've had problems with Ashley's before, but I figured it might be regional. I was wrong. After about an hour of figuring out what we wanted, we started the process of buying. First thing that came up was the Hot Buys. We were told that the $500 couch we were going to buy (along with the $1000 of seat, loveseat, etc. ) Was not $500, it was $1000 because I cant finance and get the sale price. So if I want to use their credit card, it's going to cost me an additional $500. Next up was the brand new Dining Room table we were going to buy for $800. BUT WAIT! The chairs that are shown with the display model are not the chairs you get with the table. No, those chairs are seperate purchases. Again, it was just too much for us. My wife and I said last time we dealt with Ashley's that we wouldnt again. This just reinforced that the company itself has a systemic issue, unfortunately.
Bought brand new XL Twin Mattress and Adjustable Base for our King size frame. Will give update once it arrived..... 4 weeks update we love it. It's amazing how a bed can change your life for the better. Less aches and pain. We are impressed 🤗🤗🤗
We needed to get a piece of furniture right away (long story) and Yvonne was awesome! She made sure we got exactly what we needed and everyone was so helpful. We were really blown away by the customer service.
Not good..when there on last weekend ordered some things which are not to be delivered until July 1 .go to order something else want to put another delivery charge.Got up walked out..they stupid..went 2 stores down got something cheaper..GOD IS GOOD!
Eric is awesone
Nice options and friendly staff!
Very welcoming store, great staff, no pushy sales people, they let you actually look around and browse. The showroom is large with lots to choose from. Ive been to several furniture store on a quest for a new comfy sofa. Finally after some thought my decision was made, I purchased a reclining 2 seat sofa. The sales lady was really informative and explained everything to me, and gave me all the info about the upcoming sales Memorial Day weekend! The service dept called me a few days early to confirm my purchase, and set up a time for deliver. Service was top notch from start to finish, the delivery staff set up the sofa, had me confirm that I was satisfied, he called the customer support to verify that I was happy with my purchase and no issues that day. Yes and yes I will purchase again, and refer anyone in need of new furniture! Thank you all for making my purchase stress free.
Highly recommend you go anywhere else. Unless you like getting merchandise broken and not only once but three times they tried delivering the replacement piece with rips or broken arm rest. Then customer service offers a $10 to $30 discount, lmao what a joke. Go anywhere else but here, not worth the headache.
They have nice contemporary furniture at decent prices sales people are also nice and low pressure
I have purchased over $5,000 of merchandise from this store and i will never purchase anything from this store ever again. I don't recommend them to anyone as they don't have a good warranty department when it comes to fixing or servicing your purchases. We purchased a reclining couch from them 3 years ago and the frame had an issue and they came out once and repaired the couch with a longer screw that didn't hold but for 2 months and it was broke. It took 2 months for someone to come out and inspect it and then they said that the recliner is broke and that the seat portion is broke. So part was ordered and arrive a week later and still waiting a month later for them to come back and finish the repair work . but in the meantime i have a couch i can't even sit on. The store can do nothing for you when it comes to this and they have a warranty company that does all the repairs that is understaffed and once you schedule a time with them then you have to wait until the day before your appointment for them to call you which is most of the times at 5:00 or later and it is an automated system that advises you of your 3-4 hour window of when they will arrive. Stay away and go spend your money elsewhere, the store doesn't seem to care about the customer after the purchase or wants to retain your business after the fact.
A good low pressure experience.
They have some beautiful peices but they are a little pricey. I just wanted a lamp that doesn't cost over $100!
I liked the furniture they offered, but left without buying anything. I prefer not to be followed by the salesperson. I appreciate their enthusiasm, but it was a little much. My husband and I prefer to look around on our own & then ask the salesperson who greeted us first any questions we might have. They really overdo it here.
very competitive price, awesome deals, and don't forget GREAT VIP pricing!!!! Check Us Out
Alice did a great job helping us find exactly what we wanted and getting it. She dealt with all our changes and scheduling issues. We appreciate everything!
Great furniture! Be sure to ask for Alice.
Great place to get quality furniture, plenty of choices and excellent customer service. Gloria was very knowledgeable of the products and patiently listened to our needs. We will buy again from Ashley.
This is for the Columbia SC store. If I could give them 0 stars I would. We bought a dual recliner on December 7th. When it was delivered, it had a tear in the upholstery and there was a piece missing in the framework. They said they would send someone to fix it. About 3 weeks later he arrived but told us they had sent the wrong part and the missing part didn't exist anymore because this was an old model. WHAT?! I bought a NEW chair. We asked for it to be replaced. They scheduled delivery for Feb 1 but then said they couldn't do it that day so finally delivered on Feb 8th. 2 months after we purchased we finally have our furniture. Customer service is awful. We called them several times and were on hold for almost an hour each time. During one call, they actually HUNG UP on us.
We went to 8 furniture stores in the midlands area. This store had the best price and the highest quality. We also appreciated the type of customer service, helpful but not hovering or judgemental. Many stores made us feel like we weren't rich enough for their product; one even told us to "Work Hard" insinuating that we were professionals in our 30s who couldn't afford their status. At Ashley, Mike C. was so helpful, made us feel at home, and in the end we got exactly what we wanted for a great price compared to the competition. The delivery service was great too, on time, polite, and got the pieces up some tricky stairs without any trouble. Would recommend to a friend!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
