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Ashley Store | Greenville, SC 29607
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Greenville, SC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Greenville, SC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Every thing went well during my visit at store. Matthew Kennedy was very professional at his job to help me make my decision on my purchase. Great job.
Heather was amazing loved her vibe and energy she was very helpful....... thanks Heather
BJ was great! Very helpful and no pressure.
Very good customer service...not puahy...gave us time to consider all choices
BJ was wonderful! Easy to deal with
Braun Clark helped me buy a mattress and he was SO helpful! I had no clue what to buy and he explained the differences in all the mattress types. I recommend working with Braun at the Greenville, SC woodruff road Ashley!
Our water bed died. We had been talking to our kids about mattresses before hand. So we knew what would be a good choice. Our sweet salesman was efficient and got us a nice mattress quickly. Not a bad couple hours.
Our shopping experience was easy because of the professional expertise of Abby. She is very knowledgeable and customer service oriented.
No pushy Sales Person. It was an all around Good experience. Thanks BJ 😊
Good experience. No high pressure sales person. In and out quick. Bought a small kitchen table and chairs.
We had an excellent experience at The Ashley store. Abby provided us with time and patience during our visit. We really appreciated her input and fashion design guidance when asked. Abby gave us space, but was always in the vicinity when we had questions. We definitely recommend Abby as the go to representative at the Ashley Store in Greenville, SC.
Scott was extremely helpful with helping us find our new couch! We appreciate all the help and making the process so easy.
Excellent customer support from Hytham, if you need anything you can always go with him
Great at what he does
Abby was helpful and very knowledgeable through the buying process.
Jamar Wray , He is an awesome guy. Love working with him.
Abby was a pleasure to work with. Knowledgeable in helping us choose the appropriate bedroom set for guest room. Thumbs up!
Our experience with Sheri Williamson was amazing!
BJ was great!
BJ Worked great on letting us know about pricing, showed us multiple examples & walked out with two!
Jamar did such an outstanding job ever since I came in the store. He assisted me with my purchase of buying a dinning table. I had an amazing experience!
Ms. Sheri Williamson was so informative on the product on the floor and patient with us as we found what we were looking for. She provided store policies and opportunities to follow through with our purchase. Super job!
BJ was awesome!!!
Sheri was great and informative!
Abby in Greenville SC was super knowledgeable on every product we looked at! We appreciated her spending literal hours making sure all of our boxes were checked
Jamar was very helpful for us in choosing the right mattress! He seemed knowledgeable and was very pleasant! We’ve bought a number of things from Ashley and satisfied with everything! Dale and Janice Brannon!
Had an amazing experience at Ashley Furniture, Hytham was exceptional! He was patient, informative and personable. He took the time to explain our options and we walked out feeling satisfied with our purchase!
We had a great experience picking out our new mattress and living room furniture. Big thanks to Abby for all the help and patience with our 2 year old running a-mock!
Braun Clark was very helpful in securing us our stupendous collection sectional, chaise, and ottoman. Service was amazing!
Hytham was wonderful, he helped me find exactly what I needed for the right price, highly recommend.
Had a great time choosing furniture and Will was so helpful and I cannot say enough. Would definitely come back.
We bought our first couch at here at Ashley Homestore and we are so pleased with our experience. Hytham was so helpful and so knowledgeable! We are excited to have a comfy fair priced couch to sit on.
Jamar was extremely knowledgeable, professional, and patient when it came to my needs. His customer service exceeded all expectations. I am grateful to have had such an amazing buying experience!
Will went above and beyond. We left a nearby furniture store after a weird experience and decided to come to Ashley with low expectations. Will was extremely helpful, laid back & professional. We ended up finding more things that we liked and had zero pressure! Thank you!
I had Excellent customer service from Will today. The chairs and headboard are beautiful. I will definitely shop here again.
My experience @ Ashley was great! Kristen Bowling helped me pick out the correct mattress. She was professional and very knowledgeable with all the products Ashley offers. She worked with me until we found the packet to best suit my needs. She also worked to get me the best pricing for my budget. Be sure to ask for Kristen! Visit Ashley for your furniture needs!
Abby was very helpful and patient! She made this process so much easier than normal!!
We had a great experience with the store and our sales person Hytham. We found the pieces that we were looking for at a reasonable price. We recommend shopping at this Ashley store.
Abby was amazing help!
Abby was helpful👍
Sheri was very helpful when my wife and I where looking for a recliner for our nursery. She helped us settle on a good price and 5 year warranty on our purchase for peace of mind.
Walked in and was pleasantly greeted by Bj, great communication, not pushy at all. In and out very quickly. Was able to price match and offer discount on what I needed ordered. Will come back again. That’s the way shopping should be!
Great selection of furniture across the board. Our sales associate, Sherri was top notch! Helped us look into several options and get the lowest price possible.
Pleasant experience. Salesperson, Abby was helpful but not pushy.
My wife went to this Ashley store in Greenville, SC. Scott met with us and provided exceptional service. We ended up purchasing more than expected. Scott offered us a discount for purchasing the items we did. Great experience.
Abby was very helpful and helped us make the right choices for our space
Abby was very helpful and helped us find a good deal on a sofa!
Abby was excellent at showing us what all we wanted to see and with the purchasing process. Thank you!!
Jamar was the salesman who helped us tonight. We went to look for a bed set and a new mattress. It was around 8 when we got there and he was super patient with us as we weren’t planning on buying we were just going to look. But he was so kind and knowledgeable we decided to go ahead with the purchase. He helped us get what we wanted and more. Thank you so much Jamar! If y’all are looking for GREAT customer service, please go see him.
Braun Clark was our amazing salesman. Moved furniture around the store for us to see different pieces together, took apart sectionals to make the size we needed to visually see it - couldn’t have been more patient. We can’t wait to have our selections delivered!
Jocelyn Cruz amazing service very helpful and quick and efficient !!! Thank you for great service
I just moved from Florida and needed to fully fill up my new house here. That's a lot of pressure and a lot of decisions to be made. But thankfully Kristen was there to help me through the process. I have a busy work schedule so I can usually only shop over the weekends. One week I bought mattresses that are extremely comfy. Then another week I bought a sofa, tables, and so much more. Through the whole process Kristen listened to all my musings and humming and hahing - thanks to her I was able to find some awesome items for great deals. Plus, she combined my orders that spanned multiple weeks so that I did not have to pay shipping twice. If you need quality furniture and quality service, then I highly recommend coming to this Ashley's.
We had the best experience working with Hytham Mobarak! He helped us find the perfect mattress and bed frame!
BJ was great!
BJ was very knowledgeable and helpful!
Had a great sales rep Hytham Mobarek who let me walk around freely and answered questions when I needed answers. A great experience!
Ashley had exactly what we were looking for. BJ helped us to narrow down our choices and lock in the sale. Overall great experience and no pressure at all to make a purchase that day.
I worked with Jamar. He definitely knows his job, anything you're looking for he will take the time to work with you on. Make sure you check him out on your next furniture buy.
Great experience. Extremely courteous and professional.
Abby was very helpful with our purchase! She was very knowledgeable about the recliner we chose! If you need anything here, go to Abby!
Top notch furniture for a more modern taste. Abby was very friendly and understanding and work with us. Highly recommend it
Gotham was great! Excellent customer service! I will be back
I came in and noticed several options to choose from. I was immediately greeted by Heather and she was phenomenal through out my shopping experience. She answered all my questions and I could tell that she actually cared about what I was needing. Highly recommend!
We had a wonderful experience from the beginning of our search to delivery and set up. Our sales associate Kristen was very patient and knowledgeable and I felt as if she wanted me to be completely happy with my purchase. She offered many suggestions but didn't try to persuade me into something I wasn't going to love. The delivery guys were kind and set up the furniture where I wanted and made sure I was happy with my purchase. We have bought all of our furniture from Ashley and will continue in the future. Everything is very well made and of good quality and the pricing is very fair.
Found absolutely the perfect bed set for me. Ashley Furniture made it very easy to get the purchase completed. Will be buying more from them for my home.
I want to give a shot out to Mr. Jamar Wray at Ashley HOMESTORE on Woodruff Road Greenville SC. Mr.Wray has so much knowledge in the specifics when it comes to furniture purchasing and his knowledge was very helpful when it came to me finding what I needed. I’m so grateful for Mr. Wray assistance and when the time comes for me to make another purchase for my home, I’ll definitely would like some more insight from Jamar. For anyone reading this check out Ashley HOMESTORE 1017 Woodruff Road Greenville Sc. You want be disappointed!!!!!
Good selection and very good prices. I like that our Salesman, Scott asked a few questions to learn what I was looking for, took us to the area where there were several choices, and left us alone. He didn’t follow us around like a lost puppy! We decided, and because he was assisting another customer when we were ready, a manager came over to complete the sale for us. He was also very nice and even gave us his manager’s discount to save us money. We were done and on our way in a short amount of time. I love Ashley and the way they do business. I love their products. I’ve bought several furniture items from them and they sell good quality furniture at a reasonable price. I recommend Ashley to anyone looking for good well-priced furniture. You can’t go wrong!
The salesman was friendly, knowledgeable about the products that was being sold and patient
Hytham was excellent! No-pressure sales and professional service. We will be back!
We had the most professional experience with Kristen Bowling at the home store in Greenville. SC! Kristine was very knowledgeable and worked with us to receive the best values. She was a pleasure to work with and so very patient and friendly! Highly recommended Kristen for your furniture needs!
Great experience here buying a couch! We had one visit to browse and a second one to buy. Jamar was wonderful and helped us so quickly and efficiently. The process was painless and easy. We are so excited for our new couch!
Staff are familiar with their product and helped us purchase the bed set that suited our sleeping needs.
Will was awesome! He was a great help!! greeted us as soon as we walked in, and helped us get the best deal and the best choice on the floor!! 10/10 definitely go ask for him!!!
Kristen Bowling is the nicest and most professional sales person Pleasure doing business with her
BJ did an amazing job on helping. See him if you need help! He understood what I was looking for and my budget. Thank you !!
BJ was awesome! Greeted us as soon as we walked in and helped every step of the way in purchasing a bed. Highly recommend you ask for him.
BJ was wonderful and informative helping us find the perfect mattress at a great deal. I recommend him highly!
We went to Ashley Furniture to browse for a couch and ended up with a couch and bed (we had planned on waiting on the bed but got such a good deal). BJ was so helpful. I picked on him that he was such a salesman but, he wasn't pushy, just informative. He let us know about the best discounts we could get. He educated us on the materials best for our family and lifestyle along with the care. BJ gave us time to look on our own but was close by to answer our questions. He was very friendly and by the time we were done we were joking about him coming to Sunday dinner and Thanksgiving. We had a very personable experience and would highly recommend Ashley Furniture. Make sure to ask for BJ
Good stock of furniture on display and very welcoming people. Not to mention , great prices with some tangible freebees.
Braun Clark was great in showing me around the store, he was continually very courteous, he listened to what I was looking for and then catered to my needs when looking at furniture at an affordable price. Thanks Braun.
Abby and Braun at the Woodruff Rd store are amazing.
Abby was great! She helped us secure a new dining table, loveseat and chair for our living room!
Abby was very professional and knowledgeable. I would recommend her and Ashley furniture to friends or family
Hytham was very helpful with our new purchase. Will definitely ask for him when making purchases in the future.
Gente muy amables. Compre el sofa que quería.
Sheri Williamson was absolutely great!! Thanks for your help. Me and William are really happy with the purchase.
Decided to buy a mattress from here a few weeks ago before the Hurricane hit. After the hurricane hit the delivery dates were postponed over and over until the point where they said they didn’t have a delivery date anymore (understandable). I called just to cancel the order because I needed a mattress and had no bed to sleep on. Couldn’t get very many answers and finally got ahold of a manager at this location. He told me that the refund was submitted and would be returned in full in 7-10 days. 11 days goes by. I call again today to find out that the store didn’t even put in the refund request and it had just been sitting there with no movement. The nice gentlemen from the main 1-800 number contacted the store for me and had them put in the refund request like they were supposed to do almost 2 weeks ago. I will now have to wait another possible 2 weeks to get my refund. This will potentially be going on almost a month of waiting for a refund because of people not doing what they promised me from the beginning of this. Will be shopping elsewhere for future purchases.
Nice furniture, good payment plans, excellent protection plan thanks to Scott Rudy for his attention and for his patience to help our family get what we wanted, excellent person very kind and nice I would gladly contact him again when I need new furniture.
BJ was extremely helpful and has extensive product knowledge. We didn’t feel pressured at any point in the buying process. We’ll definitely be back!
BJ was extremely professional, informative and very helpful with product knowledge. We enjoyed our experience and will shop with him again.
Great customer Service
Braun absolutely killed it. Service was amazing and quick. I highly recommend this place if you’re looking for furniture
Jamar Wray was absolutely fantastic. My wife and I had a pretty specific set of requirements for what we were looking for. He showed us everything we wanted and all the different things we had questions about. He took the time to educate us on the different verity of materials and features. We found of perfect sectional with Jamar, one that we didn't see online and had made our day! We couldn't be happier with our experience.
The outlet is huge with tons of options to choose from! I’m a sucker for great customer service and Scott was amazing! He gave us space to look and chose but was near by to answer all our questions. When we sealed the deal he made sure we got the best price and the best financing options available. I highly recommend Ashley furniture on Woodruff Rd. I will definitely go back when we get ready to do another room.
Heather, my sales lady, was gracious and super nice. She answered questions in detail!. Would shop at Ashley again if need arises.
Will is awesome! He was extremely helpful with breaking down all of the prices of everything and made the experience extremely easy! Highly recommend!
Gotham Mobarak is the best plain and simple.
Their showroom is gorgeous and their sales staff are very helpful.
Will was awesome! He was knowledgeable and allowed me to take my time to look around and decide.
Braun was great. I came in with what I wanted in mind and he was able to show me a couple other things that went with the vibe I was trying to create perfectly. He didn’t pressure me to purchase any items and instead gave ideas based off the inspiration photo I showed. 10/10 would recommend.
Mathew was great! Greater me right away in a kindly matter and was super helpful on my purchase. Ask for him when you go in. Not pushy
Sheri was incredibly helpful and professional. We ordered a new couch and she made us happy to buy. will buy from this store again.
Heather was an absolute delight. She was patient to our needs and understanding to our situation and the urgency needed after being flooded out of a home by helene. I couldn't have asked for a better experience in such an unfavorable state. Thank you again Heather!
Sheri did a great job of helping up pick out a sectional for our living room! We appreciated her easy going personality and personal advice!
Heather was amazing! Customer service was also amazing! We were flooded in Asheville and she worked with us to get us new furniture for our living room. Thank you for the new couch!
Braun Clark was amazingly helpful and accommodating of my needs, showed me everything I needed and let me take time to make sure I purchased what I needed and not more or less. He will be my sales person from here on out because he treated me as a person and not someone who he was trying to only make a sale to.
Sheri was the best!
Braun was great! He was able to help me categorize styles by price point to match what I was looking for. He was polite, courteous, and allowed me the time to think through my options. He even helped move pieces around the show room so I could envision the space and see if items meshed or matched.
My experience here has been great. Prices are reasonable, furniture is good quality. Look for Kristen Bowling, absolute pro.
Abby was great, we walked around, decided what we wanted and Abby walked us through the whole process! Thanks!
Abby was so helpful helping us find furniture for our new home!
Hytham spent so much time with us pick out the perfect mattress and then went above and beyond to find us a beautiful bed frame! He was very knowledgeable about all the products in the store and was patient with us even while dealing with all the electrical and internet complications that Hurricane Helene threw in our paths. Would go back for any of our furniture needs again! Thanks Hytham!
Scott the sales rep. Just the right amount of sales savy to help find our needs.
Abby was amazing. I met her a few weeks ago and told her that I was just looking. She didn’t harass me but let me know she was available. We exchanged information and after our new home purchase, my husband and I came back to buy items. Abby took her time and was extremely knowledgeable and helpful. I have been an Ashley customer forever and Abby was the best I’ve had.
Honestly, I'm really disappointed, I ordered my sofa months ago in order for it to be delivered on a set date, at the time of ordered I was assured that that would happen and they even stated that you are all scheduled. Turns out that this was just a typical sales tool to get the sale, because now my sofa is getting delivered nearly a week after my original request. Quite frankly I only purchased that sofa because of the delivery date, if I had known that was a lie then I would have gone elsewhere.
Had a very nice experience with Sales Expert Jamar Wray. I Purchased a white dresser for my daughter's room. He was very knowledgeable and attentive. I'll purchase with him once again in near future. The delivery guys were awesome as well 👏.
Jamar was very helpful in buying my brand new sofa! He walked me through all the dimensions and patiently waited for me to make a decision. I would highly recommend him to help you with all your home furniture needs.
Today we went to Ashley Furniture on Woodruff Rd. We were greeted by Will who ask what we were looking for, pointed us in the right direction and let us look. When he came back to us we were ready to talk about what we were interested in. He listened asked questions and was very friendly. He treated us like friends. Asked us where we moved from, told us about his fiance. He explained about the protection program but didn't make us feel pressured to purchase it, we did. Will was friendly, knowledgeable and patient. We will definitely go to him with any other furniture needs in the future. It was actually a pleasant experience. If you need furniture go see Will at the Woodruff Rd Ashley. You won't be sorry.
Helped me find exactly what I needed even though it had to be reconfigured for our likes. Fast delivery and great product too!
Attention was really good, we found a really good quality ok the furniture
On today my wife and I came into your store and looked around. As we looked, we saw a Bed that we just fell in loved with and our sales person; Scott Rudy was just a gem. He really gave us a great deal not only on our bed but the mattress too. We thank the store owner/manager and Scott to know how grateful we are to find such a great deal. Don & Elaine
BJ was very friendly and helpful.Buying process was quick and seamless. 100 percent recommend.
I want to call out the Greenville South Carolina location and the manager Braun who helped me with my recent purchases and navigating some issues that arose. He went out of his way to clearly communicate and help me get the items I wanted. There is very limited and almost no quality customer service anymore and Braun truly went above and beyond to help me with this process and it is truly appreciated. He is a reason I would bring my business back to this location
Had a wonderful experience with Kristen Bowling. She was very in tune with what I was looking for and articulated features for all items excellently. When we finalized the process, she worked to get me the best deals possible with each piece of furniture. I was extremely happy with how the visit went and was fully satisfied in the end.
Hytham was wonderful and helped us get in and out with exactly what we needed. Great service
He did a wonderfull job. Great service. Thanks
Hytham was a very professional salesman.
We visited Ashley Furniture, in Greenville S.C., and was greeted by B.J. He is very professional and thorough. He presented the options very well. We are very pleased, with the customer service shown by B.J. !!!
Excellent service, BJ was very professional.
Horrific experience. Go elsewhere. Bought a sideboard cabinet in January. First cabinet was damaged, Technician came out and fixed the top but was not able to square up the drawers to where they closed. They ordered drawers and he came out three more times. Finally they decided they would provide me with a new cabinet, but the first one they delivered the drawers would also not close. They brought another cabinet and it was damaged but at least the drawers closed. The technician was able to somewhat fix it, although it is not perfect and still has flaws. So, after seven days of rearranging my schedule, late deliveries, completely being inconvenienced with large boxes being delivered to my house, they made me an offer for compensation only to retract it five minutes later after they realized they were looking at the wrong order. I then received a smaller compensation and despite it being their error they would do nothing. The compensation was an insult and in no way covered seven deliveries and visits, multiple calls, and the total headache of the process. Absolutely poor the entire way through. If you don’t mind rearranging your schedule numerous times, receiving poor quality, furniture, and a complete lack of care then go ahead and buy your furniture here. If you value your time, want some thing that’s not damaged, and care to be treated properly then go elsewhere.
Bj was great. Had a great personality and would recommend.
Braun was amazing.. he was easy to work with and very informative without being pushy. I would definitely come back in the future for any other purchases as long as I get to work with Braun 👍👍
My Ashley salesperson, Madison, did an extraordinary job for me. This young lady greeted me upon entering the store and LISTENED to me about what I was looking for. She promptly, directed me to three great options fitting my search and budget. “Personalized service” is a concept which has become an aging cliche’ but Madison nailed it! Go and ask for Madison Smith at Ashley Furniture on Woodruff Rd., Greenville, SC
So thankful for Hytham Mobarak’s help with my purchase!! So friendly and attentive to my needs and what I was looking for.
Extraordinary customer service! Thank you Hytham Mobarak!
Best service ever!
Jamar was the perfect salesman. He was professional and knowledgeable. If you shop at the Woodruff location, be sure to look for Jamar for the best experience!
Bran was exceptionally helpful very knowledgeable of products explain everything couldn't be more satisfied
Abby at the Greenville Ashley store was wonderful. Helped us make a switch with some furniture we had purchased a breeze. Thank you for the outstanding help! Will shop here again.
Scot Rudy and Ashley Furniture of Greenvile SC and their Manager blew our socks off today!!! What an amazing experience to shop and buy here! We are thrilled. Had to stop my wife from crying tears of joy! Oh go ahead and cry.
Jamal was awesome and fast 🙂
I enjoyed the Ashley Homestore experience. Highly recommended.
We came in looking for a couch and were treated extremely well by salesman Braun Clark! He was so helpful and we are very happy with our purchase!
BJ was great!
Braun was very helpful, patient and courteous during my visit today. I was able to find everything on my list and am very happy with my purchases.
The furniture is beautiful and great quality. So many options! Jocelyn was amazing. She took so much time with us and made sure we found the perfect match within budget. Ask for her if you shop there, you won't regret it!
Heather was great! She found exactly what I needed and exactly what I was looking for super fast! She also didn’t just leave her help at the store, but she told me to call or text her when I got the delivery and if anything goes wrong and she’ll help me to the best of her ability which I really appreciate it! 10 out of 10 would recommend!
Had a fantastic shopping experience at the store. Jocelyn was on point with advice and options.
Very helpful and not overly pushy while looking around. Great experience with Will Floyd. Super knowledgeable about what is being sold as well.
Went into Ashley for the first time today. Jamar was very helpful and knowledgeable. He didn't even bat an eye when my wife changed her mind as we were getting things wrapped up. He showed us the other sofa and was very patient with our (really my) indecision. 😁 Can't recommend this store and staff enough.
Recently purchased a Emila 5 piece sectional. Called in to ask about return and exchange policy. The woman I spoke with said "no, you own it" and that there were no returns or exchanges. I asked for for the corporate number and she said she didn't have it. You would think this store would want their customers to be happy with their product. I would not recommend this business to friends or family
Scott was so incredibly helpful! I told him what I liked and I was looking for and he showed me a few options and really helped me decide on a better couch long term. He was so nice and patient with me! 10/10 service and I cannot wait for my new sofa!
Hytham took great care of us. Gave us time to browse first.
Will our sales rep was outstanding I was shopping for my dad a recliner stopped by store off woodruff rd Greenville Met Will who was very helpful ….he provided info quotes and his personal cell for me if I had questions I went back the next day with my dad and purchased one of the recliner Will has shown me Quick and easy. 😀
Jamar at Ashley Homestore is fantastic! He is knowledgeable,helpful and will always get you the best deal on pricing and not try to oversell you things you don’t want. I highly recommend him and this store. He also wheeled my father around the store in a wheelchair because he was unable to walk it. He is truly amazing!!
Salí feliz, la mejor atención de todas por Hytham Mobarak nos dio el mejor descuento, me encantó todo, muchas gracias
Will was excellent. He was patient, knowledgeable, and very helpful. Thank you, Will.
Came in knowing exactly what I wanted to purchase. Was greeted upon walking in showing they care about their customers. Very pleased with the over all experience and will be giving them all of my business. Also loving my new couch and plan to come back for the matching loveseat and recliner.
We visited yesterday and Will was very nice professional and friendly. Easy to get along with. Liked his great personality and attitude, Will moved pieces and looked at the inventory there and the online items. My wife was looking for dining table set. She ended up getting the complete dining room set including rugs, server, bookcases, The best part it’s that the local store operates independently from the corporate structure they can match the prices offered on line.
Jocelyn was my sales associate and she was very knowledgeable. My experience with Jocelyn was excellent.
Hytham Mobarak and Madison Smith was so very helpful. Hytham was very very patient with us explaining everything to us and his demonstration was Amazing. If you’re looking for a mattress, go see him. You want regret it. Thanks that’s it.
BJ was super helpful, friendly, and thorough in explaining the payment and protection plans. He helped me find the perfect sofa for my new house!
Jamar Wray was fantastic from our first arrival all the way out the door with a brand new sofa. He was fun and really knew his stuff. More should be like him. Thank you Jamar
Bought new sofas today at Ashley and received great fun, friendly and knowledgeable service from Braun!
Braun Clark was our salesman. He was very helpful and knowledgeable. Best service I’ve ever received. Would recommend. A+++
Met a wonderful sales lady at the Greenville location. Abby Hardaway. She spent the time helping me with the products I had purchased and was so gracious to meet me and help solve some serious back pain with my Tempur Pedic which I was never shown at the Anderson store location. I gladly give Abby and the Greenville store 5 Star praise. So when anyone shops at the Greenville store look her up. You would be well benefited by her expertise …. Thank you Abby.
We were so pleased with the service we received from Kristen Bowling. We purchased a new mattress and bedroom suit and she was so patient and explained everything. We will be back to purchase additional needs for our home from her.
Jamar Wray was an amazing salesman. His customer service was top tier and well respected. Highly recommend. I will definitely be requesting him every time.
Brian gave us the time we needed while we were in the store and was very good and easy to work with, highly recommend!
Shopping at Ashley with Hytham was very helpful. He gave us space to let us shop on our own and answered all of our questions. Would recommend requesting him when you visit the store.
Jennifer was absolutely amazing walking us through the process of buying our first grown up couch. She thoroughly explained every step and made sure we understood and selected the best option for us. Not only was she extremely helpful, but she was amazing to chat with, as well. Other staff were also super helpful and kind! We’ll definitely be back for our furniture needs!!
BJ did a fantastic job for us and found us our new couch.
We had a wonderful experience with Jamar today. He was really informative and helpful, but also gave us the space to make our own decision without pressure. Thank you, Jamar!
We always shop with Kristen Bowling.She always takes such great care of us and makes sure we get the best deal!
Kristen was fabulous , every time we ship here we come see her! Be sure to ask for Kristen Bowling!
Our sales associate, Hytham Mobarak was very attentive to our needs. He was very kind and thoughtful and he was very thorough in going our paperwork.
I had in mind what I was looking for in furnature. I decided to check out the Ashely Store. I was greeted by Mr. B and I told him what I was looking for. He showed me several furnature selections and I tested them out. Mr B answered my questions and worked out an affordable financial plan for me. Next we selected a delivery date and he assured me any problems please contact me first. This was how customer service should be thank you Mr B great job!
Jennifer was amazing! My family and I came in looking for a new sectional and she gave us the time we needed to look around and make our decision! She was so patient and answered all the questions we had.
BJ was great! Helped me get the perfect bed set
Great service and prices Both Jennifer Hillyer and Kristen Bowling were very helpful.
Jennifer was a pleasure to work with !! I ordered a whole living room set!
Hytham was very kind and helpful. He was patient and answered all of our questions with knowledgeable answers.
Awesome selection of furniture and super friendly staff! Will is the best!
Hytham was the absolute best!! Will ONLY be coming back to see him from now on!!
I recently had the pleasure of working with Abby at the Greenville SC store. She was knowledgeable, helpful, patient, and pleasantly non-pressure. I highly recommend seeking her out for help with your decorating needs. And I also found out she has great taste in music.
Jennifer did an amazing job. Great, easy, and quick! Would recommend.
Great furniture shopping experience. No one bombarded me at the door. I was free to browse. At the right time a sales person asked if I had questions. He helped me through my purchase which was relatively quick and very easy. Delivery 3 days later. Always love Ashley!
Jamar was fantastic from start to finish. Great customer service. Really knowledgeable.
My visit was great from beginning to end and Will was outstanding and so helpful. I look forward to my delivery!
Braun was awesome! He helped us find the perfect furniture selection for our home. He was able to break down prices for us and provide us the best cost. He made the purchasing process nice and easy! Thanks, Braun!
BJ was very helpful!
I always ask for Abby. She listens and is very knowledgeable not only of Ashley products but of the latest trends, styles, and design. She is caring and very relational. Installation was great!
Kristen was a great help. She is very knowledgeable and nice. We are very excited about our new couch!
Hytham was my salesman and he was the BEST! He not only helped me find the perfect furnishings for my place but he also gave me a great price. The 5 year furniture plan is icing on the cake! Thank you! I will definitely recommend!
Jennifer was a big help with finding the right couch for my space. I would go see her and she’ll hook you up.
Abby was a great help in finding the perfect chair!
Abby is great to work with, she’s professional and knowledgeable. No pressure sales, enjoyed working with her!
I went with my sister to purchase her first couch and we had a great experience. Service was great, and Will was so helpful and answered any questions we had. Would definitely recommend!
Will was a great help with our first couch purchase! I would definitely recommend his help if you're ever in this location!
We had the pleasure of working with Abby, at Ashley Furniture on Lauren’s Road in Greenville, SC. She was incredibly customer-focused and patient as my wife and I took our time deciding on the furniture we wanted. We're thrilled with our selection, especially the fantastic deal she put together for us. Abby made the entire process seamless and hassle-free. Thank you, Abby—you truly are the best!
Will was absolutely amazing in helping us buy a new dresser! Very knowledgeable and kind :) We have to furniture an entire house and will definitely be coming back because of him !
Will did an amazing job very nice and was easy to talk to about our dresser.
Scott Rudy was very helpful in showing us exactly what we were looking for. He was friendly, helpful, and told us about the Labor Day sale which saved us quite a bit of money! All in all, great prices, great service.
I love all the furniture
The salespeople are ruthless and try to show a false face of being relaxed sales helpers focused on customer needs, but it doesn’t take any time to see clear signs of a toxic work culture where commissions are all that matter. I have purchased many items of several years and two salespeople were needed because we had to make purchases and the person my husband had worked with before me expected me to come in and continue working with her, and she wasn’t there so I needed to purchase through a salesperson on the floor while I was there. There was a big hullabaloo and she insisted that she get half the commission even though she never helped me and I was in charge of the purchase. Plus I really didn’t like her style, and didn’t want to work with her! The furniture was delivered and it’s mediocre anyway for a sectional with really sub par vision resiliency. Recently I needed two mattresses and a bunch of accessories like pictures and lamps. My sales guy clearly needed to leave and was rushing through the process, very flustered, but again, because nobody would allow him the grace to go where he needed to go and offer him the commission, he gave me bad customer service instead of letting me take my time and having someone else continue the transaction sonI could relax and shop as long as I needed. Every experience there has been similar, and the culture needs to go. It’s really really stressful on customers.
We went in for a bedroom suite and couch. Jamar was beyond helpful, patient, and friendly. He made our shopping trip excellent. The prices were good. We will be coming back. wonderful customer service!
Stopped in and bought furniture all in about 15 minutes. Sales lady was wonderful. She had worked with my son who moved to South Carolina just about six months ago. I’m sorry I do t remember her name. My son has all the paperwork too. Any point, she was understanding about my extreme time crunch….on my way to the airport back to the west coast….and she made everything so easy to purchase. Thanks!!
BJ was great fast and easy and friendly . Great experience all around .
Hytham Mobarak was very helpful and patient with our shopping. He was very informative of any deals and plans that were current. Sure made our shopping experience pleasant.
Nice store, good selection, our sales person was Keiba, (sorry for spelling) and she was very nice.
Had THE BEST experience today at Ashley Furniture, all thanks to Hytham Mobarak!! He is the most knowledgeable sales person I’ve ever met. The kindness and patience he showed us was priceless. If you’re looking for excellent quality furniture along with the best customer service, PLEASE go see Hytham!! There’s no way you will be disappointed. 😊
Enjoyed the personal service by Hytham and the great prices! I am a happy customer!
We went to get a new couch and were met Hytham and Kristen who helped us understand what couch we were buying and told us of the options and warranties and gave us plenty of time to mull it over. After we confirmed the pricing they were pretty flexible with our preferences and gave us as much information on the delivery and what the warranties cover in writing. They were very nice, transparent, polite, and flexible. We will definitely be looking at this store again for potential future purchases.
It was easy to close the deal once I chose the couch and chair best for my family. Everyone treated us professionally with a heavy weighing on personal needs and concern. We will return for other needs!
Great experience with Heather.She was very patient and answered all our questions. Sale prices were great. We bought two items Love the place. Thc
We have bought from Ashley several times before. Our consultant, Scott Rudy, was very helpful and patient with us as we (my wife) wanted to sit on everything in the store, twice.
Scott was incredibly helpful in helping my mother find a great kitchen table and chairs along with some counter stools that are lovely and at an excellent price! Ask for Scott Rudy, he will help you out!
I bought another couch today from Hytham. This was our second purchase from Ashley Furniture...love them!
Spent Almost $3500 on a couch . Worn out in less than two months . Ashley furniture is garbage. Even before you leave the store , they beg you to leave a 5 star review.
BJ helped us find all the furniture we needed in one fell swoop for our new home. Thank you for a great experience!
I came to Ashley furniture looking for a new bedroom suite and Jocelyn was so helpful. She had such great product knowledge and really assisted with all my needs! Financing was a breeze . Come check her out!
Jocelyn was so helpful and very knowledgeable about everything! She helped me pick the right bedroom suite for my needs! If you ever visit ask for her!
Will helped us with our sectional and made it so easy. No pressure! Ask for Will!
Jennifer did great, found us some great deals and was very knowledgeable on the furniture. Worked out great
I Just wanted to give thanks to our sales representative Hytham! From the moment he showed us around I knew we had the right guy. He was very patient with my wife and I and made sure we knew everything we needed to about each piece we fell in love with. A very easy process and Hytham took care of us to the best of his abilities in every aspect of the experience. I’m looking forward to our next purchase at Ashley home store!
Hytham was very helpful and took care of us when purchasing our living room and dinning room furniture. Wonderful experience.
Hytham Mobarak assisted on on our selection and purchase of a loveseat, chair and ottoman. He explained the construction, warranty and Diamond Care Plus coverage. He was very helpful and informative. Thanks
BJ was fantastic! We had no idea what we wanted for our new home and he walked all over the store, helping us discover our theme and saving us money along the alway. Couldn't ask for more!
Went by this store to look around for a new project and let me tell you THIS STORE IS MASSIVE. I bumped into the manager Jeff and I can tell he runs a good team. I let them know I was just looking to get ideas and the guys here still treated me respect and answered all of my questions.
Bret is the guy to talk to he helped me figure out what sectional to choose he helped me find the right size and everything he's wonderful the store was also very clean and tighty definitely recommend going their.
Wonderfull staff the store is nice and clean they are all respectful and kind they helped alot if you go ask for Bret he's the guy.
Big thanks to Ashley Home and Kristen Bowling for helping me find a great sofa for my new place! I love it and she got us a great deal. Very accommodating and helpful!
Heather has been wonderful with getting my items ordered and delivered, even when I had to order in a hurry another item with Ashley’s. Would recommend as they work with you and are patient! Thanks so much!
Jamar Wray was fantastic I will definitely shop with him again. Thank you.
Had an absolutely great experience at Ashley in Greenville, SC!!! My daughter was relocating in a week with no furniture. I called and whether it was luck or serendipity, had the pleasure of working with Jamar! He was able to help us over the phone order what we need. She had a bed the day she arrived! He was waiting at store when we stopped by (on his day off!!!) He couldn’t have been more helpful or polite and professional! Awesome! Five stars! Thank you so much Jamar!
Big shout out to Jamar Wray for assisting us in finding the best deal to fit our needs!
Salesman was very knowledgeable our visit was most enjoyable will return when more furniture is needed
Jocelyn took care of me, definitely recommend.
Heather was great to work with! She was kind and friendly. She helped us figure out exactly what would work for our space and we are happy with the sectional we decided on.
Great customer service. Heather made us feel special and made sure we leave the store with absolute satisfaction and with the smile on our faces.
Jamar Wray is an excellent salesman . Very helpful and patient .
Just had a great experience at Ashley in Greenville. Sales rep Jamar Wray was very accommodating and professional we will definitely come back for more shopping.
Very nice place with a lot of options and excellent pricing. Jennifer was EXTREMELY helpful and made the process effortless. Great staff and beautiful inventory. 10/10
BJ is the absolute best! He was so helpful and supportive through this process (never purchased a couch before). Very kind and knowledgeable! 10/10
Braun was super helpful while navigating the options for bedroom furniture!!
Stories is nice. Clean set up, easy to walk around and see everything. Kristen is absolutely wonderful 👍👍
Hytham Mubarak was very helpful, friendly and knowledgeable. We had a great experience and look forward to the delivery of our furniture.
Hytham, my salesperson was helpful and patient with me while I was selecting my furniture. I will definitely return to Ashley Homestore in the future.
Clearly this store and it's sales associates only care about making money and not about providing adequate service to their customers. We received the wrong order over a week ago. I have called several times regarding this to which they respond "we will reach out to your sales associate". Today is the 6th time this has occurred. The guy I spoke with today reached out to the store manager who also said it was "the sales associate's responsibility to correct this order". We have only received a call back from our associate ONCE stating he would have to "look into it and call us back", that was about 3-4 days ago and we still have not received a call from him. This is absolutely unacceptable. Save yourself the trouble and do not get your furniture here. As soon as they get your money they will run!
I was once employed by Ashley furniture and the items that I purchased was because I knew were beautiful and well made quality items. I was very pleased with the service from Jocelyn she made my experience easy and delightful.
I went to Ashley's to replace the upholstery on my sectional, specifically the chaise. Will Floyd provided exceptional customer service that truly impressed me. While other associates had given up on my relatively young sofa, Will took the initiative. He contacted corporate, ordered the necessary materials, and patiently guided me through the entire process, which took about an hour. His positive attitude and dedication turned what seemed impossible into a success. I believe everyone should experience this level of commitment, whether they're making a purchase or not. Will's service went above and beyond, and I hope to see him continue to excel at Ashley's. Thank you, Will, for making this a seamless experience.
Stopped in at Ashley today. Heather was there and helped. She is amazing, 10/10. Friendly, knowledgeable, helpful, not pushy! Make sure you ask for her!
BJ was the Sales Consultant that helped us, and he couldnt have been more genuine, patient and understanding. We called him late on Sunday to get the financing paperwork started, and he made it happen. To find the couch we wanted took longer than expected, as we had several requirements, but in the end we are very happy.
Great efficient service from Heather. She even helped me when she was off sick!
Matthew, our sales rep, was amazing in his recommendations, patience and guidance. I’ll admit I can be a tough shopper at times, but Matthew displayed the perfect balance of customer experience and control of the interaction. Extremely happy with our purchase. We’ll definitely be back again.
Abby H. was a great help . Informative about the bedroom suite we purchased. We will definitely be back and have her help us with our next purchase. Definitely an asset to your company.
Great Service
We received professional and friendly service at Ashley. The sales staff answered our multitude of questions, worked within our price point and helped us find pieces we love.
Abby was wonderful about showing us items in the style we wanted. She was super personable and knowledgeable. We are very happy with the furniture we chose!
Jamar, was very helpful as always!
Walked in looking to buy a sofa/sectional that wouldn't break the bank. Scott met us as soon as we walked in and brought us to exactly what we were looking for. He was excellent in helping us through the process. 10/10!
BJ was excellent! Took such great care of us and was oh so patient! (Others also kind and welcoming when we’d go in). Wonderful buying experience. Not pushy, very knowledgeable, and helpful on all fronts.
If I could leave 10 stars for Jennifer Hillyer I would! We purchased over 10k in furniture and she made the process seamless from start to finish. What a great experience!
Will was a great help in finding a couch for our new home! He gave us excellent advice on all of the available options!
Braun was excellent answering our questions. We did buy a bedroom set.
I recommend this place to anyone. Definitely if you ask for Aleia Harris. She was amazing. Made my wife and I feel like we were shopping with a fiend. Definitely will be returning
Jamar Wray did an amazing job assisting us with our purchase! Definitely recommend him and Ashley furniture
Very kind and personable service provided by Jennifer! We searched multiple stores and sat on countless couches before finding the perfect one.
If you ever buy furniture from Ashley Furniture, ask for Kristen Bowling. She’s amazing and is super helpful! Everything you need to find the perfect piece is right here with Kristen Bowling
Buena información
I went into Ashley Furniture on Woodruff Road in Greenville SC yesterday and was looking for a new couch. It was such a big deal for me and I wanted to look around and see what there was to offer. I was in the store less than three seconds before I was approached the first time and I told them I was just looking and I would come find someone when I was ready, three minutes in another sales rep comes up and tries to follow me through the store. I again asked for some time to look around if they didn’t mind and I would come find someone when I was ready. Not even a minute later the two guys sent a female over to ask the same question the in fact just asked me. I again said ma’am I would really like to look on my own and when I have it narrowed down I will come find someone. She huffed and puffed and got upset and said well I need to know who your sales rep is going to be. I said ma’am. I am asking you to please let me look in the store and not be hounded. I was flustered at this point and honestly wanted to leave and as I was sitting on another couch resting it out this very nice salesman walked by and gave a calming sweet smile and head nod just to say hey I’m here if you have any questions type thing. It brought so much peace and calmed down my frustrations and I got back on track to start looking again. I went with purpose and truly wanted to buy something. I turned around and they were all conversing together about me and how I wouldn’t let any of them help me. It wasn’t that I didn’t want them to help me it was the attack and approach in which they continued to come back over and over like I was bait and they were sharks and piranhas after me asking to be allowed to look on my own. Fast forward to me finding my beautiful couch I wanted and I went and found the salesman that had respect and allowed me my space but also let me know he was there if I needed him. He was such a blessing and true god send. He walked me through everything and now I have a beautiful new couch coming to my home in August upon delivery. If your in need of any furniture and you live in the Greenville SC area please stop by and see Mr. Matthew Kennedy. He will very politely help you and get you covered. Ashley Furniture he was an amazing hire on your part. In the upcoming weeks I will be returning to purchase a bedroom suit as well.
Braun Clark was fantastic! He worked so well with a family with young children. He was super timely with quoting and checking out. Terrific customer service!
A++ for the customer service Kristen provided me while I was shopping for a sofa set. She was friendly, knowledgeable about Ashley products, services, and warranties, and even made arrangements for me to take home a couple fabric samples to help me with making a color decision about my sofa. The store was neat, clean and well-staffed with other professionals who were helping customers. My expectations were exceeded on quality, price, and availability of products. I will definitely be going back to Ashley for my future furniture needs.
Jamar was very helpful and professional. He went out his way to make sure I found the mattress that would best suit me insteadof just selling me highest priced one. I appreciate his kindness, patience and understanding and will definitely recommend him to others.
Had the best experience at this location’s Ashley’s with great help from Hytham! This is my first big move, and he made everything super simple. Hytham was extremely helpful with couches, pillows, and mattresses, and he was able to find the perfect fit for me! He was so personable, which made the entire experience 100x better. I can’t thank him enough!!
knowledgable and personable saleslady!!!
My husband and I were searching for some new living room furniture and Kristen Bowling was super helpful! She measured and configured sectionals all over the store for us until we found exactly what we needed! Will be back again!
We had Jamar who took care of us. He was knowledgeable, polite,and sweet to talk to. He knows the company and listens to the buyer. Thank you.
Jennifer H. was super helpful and made the experience a breeze! Will definitely be back for all furniture needs!
Jennifer made the process of getting a couch so easy. We even ended up getting a new king sized mattress that we thought we would have to wait on. She answered all of our questions thoroughly and made our entire experience amazing. Next time we need a new piece of furniture, we will be requesting her!
Hytham was extremely knowledgeable and easy to work with!
We had an excellent experience furnishing my daughter's apartment with Kristen at Ashley Home Store. She knew after a few short questions what my daughter's style was and directed her to selections in her budget. She worked through financing options and arranged for a delivery that would accommodate my daughter's new job schedule. Thank you Kristen for an amazing experience!
Walked in and had the best sales person ever. Mr. Jamar Wray. Ask for him. He will share his knowledge, show his patience and treat you like the customer you are. He’s has patience and is friendly and did a great job with all we purchased. Thankful for his service to us.
We had the best experience with BJ at Ashley’s. He was thorough in his explanation of everything, he was professional, cordial and we will always ask for him when coming back.
Jocelyn was professional, great to work with. Jeff gave us a very fair deal. Highly recommend!
We worked with Hytham Mobarak to purchase a couch for our new home. Hytham was very nice and helpful, greeted us as soon as we walked in and was eager to answer all our questions. He gave us enough space to explore all possible couches in the Ashley store, but checked in regularly. We ultimately decided to buy and were not disappointed. Thank you to Hytham on a job well done !
Mr Rudy was very helpful with my purchase. I would use him again.
My husband and I bought our couch and mattress with the help of Jamar. He was awesome and answered all of our questions!
I have been shopping at Ashley’s for years and have always had a great experience. The staff is very helpful but not pushy. You can find good furniture for reasonable prices. Payment plans are available. The only thing that I find a bit high are the delivery prices and the fact that you can’t pickup the furniture yourself.
Very pleased with my first time experience @ Ashley furniture purchasing a living room set with Scott. He went above & beyond to assist my mother & so I decided to return two weeks later to purchase a beautiful queen bed . Scott matched the online price as well. Next mom is getting a recliner. Thanks again Scott you ROCK !
Hytham was awesome. Super easy to talk to and work with. Not just about furniture but all things!
This was an amazing store, Heather was such a an absolutely AMAZING help. She was so kind and cared about our time. She didn't rush us and showed us the Cadillac recliners! Such a nice woman!
Heather was the best, she let me have purple sample! She was the sweetest.
Heather was a great guide throughout the store, showed me the Cadillac recliners!! And she was just great all around, and great furniture innthe entire store.
What a great experience with Heather. Very informative and professional.
Kristen was amazing! Very helpful & knowledgeable!
Jamar was professional and courteous. Very good experience.
We had the BEST experience with Hytham! He was so patient and helped us furniture our home! Thank you the Morris Family
Good selection, not the best quality furniture
Heather was amazing! She helped me find just the right couch for me. Aleia was helpful checking me out when I returned to purchase while Heather was busy with another customer.
Where do I begin? Kristen Bowling Was absolutely incredible. My daughter just got into med school in Greenville a couple days ago and we are scrambling to get Furniture because starts school next week. Not only was she professional and knowledgeable, but could not have been sweeter and did everything she could do to make things happen when we needed them to. She literally moved mountains to make things happen for us. She is such an asset to this company and would would be to anyone’s Business. If we lived in Greenville, I would steal her away in a second To have her work for us. I called many stores and a panic trying to get these things accomplished And she was exceptional and the best by far! I loved her integrity and her honesty! I would recommend her to anybody working with her Fantastic!
Came in looking for a couch for our first house. She greeted me right as I came in and was able to help guide me in the correct spot to look and options on how to organize the couch. Great customer service. Highly recommend Jocely.
Madison was wonderful to work with! I bought an apartment full of furniture and she made the experience effortless!! Cant wait to get my pieces in a few weeks!! Highly recommend!!
Jocelyn Cruz was an awesome representative that was patient through my indecisiveness, and still managed to provide me with a great deal that I could not refuse. She is great at what she does!!! I would definitely recommend family members to her. Thanks for everything Jocelyn!!! You were selfless and understanding!
Braun was very helpful and knowlegable, made the process quick and simple. Looking forward to our sectional!
I had a wonderful shopping experience today at Ashley HomeStore! We were directed to the respective shopping area promptly by Braun, and were quickly able to find and purchase a new coach for our living room. Braun was very informative and helpful, and we will definitely return for our additional furniture needs!!
Braun gave us exceptional service. Couldn’t ask for anything more.
Braun was very helpful as we were searching for couches. Would recommend!
Abby was wonderful to work with. She was patient and helpful, and helped me get all of the items I needed.
Heather was so helpful and patient, I was able to get the furniture I needed and made it an easy process.
BJ was an outstanding sales representative. He was welcoming, helpful, and knowledgeable. He did everything to make sure we were pleased with our purchase and delivery. We would highly recommend him and this store.
Hytham was great!
Very knowledgeable person. Didn’t have the set we wanted but Jamar found us what we were looking for. So glad he was our salesperson!!
Hytham was wonderful and incredibly helpful!! We are excited new owners of a king furniture set!
Loved the feeling of being able to shop at my own pace and being checkin on from time to time by our sales representative Hytham Mubarak, not putting us under any pressure, being attentive to our needs, likes and dislikes! Hytham was extremely friendly and offered all the advice we needed and some! Thank you for the great service!
Our family is merging homes. We had been to multiple stores looking for a specific recliner. Salesman Will Floyd listened to my mother-in-law’s descriptions, used the swatch she brought and found the perfect chair. We have purchased pieces with Will’s help previously and will be back as we fix each room. Thx!
Kristin is the best. She helped us buy our bed and our dinning room set. She is very knowledgeable about all the products. Kristin helped use the whole way through the process. Start to finish. She worked with us with the delivery. We brought our Kitchen set thus Saturday and it was a pleasure once again to deal with Kristin, she never pressured us with any purchase. She is the best. Highly recommend Ashly Furniture and seek out Kristin, she is ace's.
Very nice furniture but, the prices are NOT to my liking. The water is too small!!! The helpers are too pushy!!! They try to get you to buy something fast so they can lock in a sale. I found a roach on the bed Frame I was previously laying on 🙁 HE didn't even ASK for my consent to share the bed with me😩🔥😭👹👹👹❗❗❗!!!!! The workers got Chick-fil-A and didn't even share with me 🕊🕊🕊🕊in conclusion, they aight ☝🚽
Hytham was amazing at helping my husband and I find the perfect sectional for our home. He let us do our own looking and gave great advice when needed. Highly recommend working with him!
My grandmother recently went in to purchase a chair for her new room and she has been bragging about her choice ever since it got delivered! It looks lovely and the staff member that helper her pick the chair has a great eye! His name is William Floyd, I believe! Shout out to you! Headed your way for our next purchases sir! Thank you for the help
Kristen was a joy to work with again. We always request her when we shop at Ashley's Furniture. The furniture is wonderful 👍
We had the pleasure of working with Braun Clark today. We started out just looking around but Braun walked up and asked if we had any questions, then we were sold on the sofa set we purchased. Braun was not only knowledgeable but a pleasure to work with today. Braun Thank you for making the purchase easy.
Had a great experience with Hytham at this store! We just got a new home and needed a mattress, among either things, he knew his stuff! We are so excited to get our new mattress and furniture and we definitely know we got the best deal and best products for us!
I recently visited Ashley Furniture and had an amazing experience thanks to Will Floyd. He was incredibly helpful and knowledgeable, guiding us through various options and answering all our questions with patience. His friendly attitude and dedication to customer service made our shopping experience enjoyable and stress-free. I highly recommend Will if you’re looking for exceptional service!
I bought alot of furniture at Ashley furniture in Greenville SC and Kristen Bowling was truly amazing and helped us with everything!!
Braun was awesome from the moment I walked in the store! He made sure I was satisfied with the purchase I made!!amazing experience!!
Will was so helpful! We were in and out of the store with exactly what we were looking for!
Had a great experience working with Abby. She very patiently worked with us and actually found us the perfect couch and chair and we had fun in the process! Thanks again Abby!
Very well kept store. Great staff and lots of unique individual pieces. The SC store has great quality of service. Jamar Wray went over and Beyond to help find the right pieces for my home. Thanks Ashley!
Found the sectional couch online and wanted to try it out in person, it was available and I was able to check it out at the store. Kristen helped me with my purchase, she was very helpful and kind. She gave me all the options and took the time to go over everything in detail with me! Definitely recommend!
Jamar was extremely helpful and knowledgeable when it came to helping us pick out a mattress! He was kind and personable. He answered all of our questions without hesitation!
Heather was a Gem! From start to finish she was helpful, kind, and went above and beyond!
BJ was awesome to work with! Highly recommend!
One of the group homes from LCDSNB was in the market for new den and dining furniture. Thankfully we chose Ashley Furniture in Greenville and were fortunate to work with Braun Clark. His expertise and patience with the four men during the process was amazing!! Can’t wait for the delivery! Thanks again for providing a meaningful day for these men!
This store was a very good shopping experience. Everyone there was very friendly and helpful and the prices were reasonable. Our sales representative was Scott Rudy and he was great to work with - answering all of our questions and helping us through the ordering process. I recommend visiting Ashley when looking for furniture.
Abby H, my consultant, was extremely friendly, knowledgeable, and worked diligently with her manager to get the bedroom pieces I wanted within my budget! I am very thankful for the amount of time she spent with me and did not rush me to make a decision at all. Will definitely go back for all of my furniture needs in the future. Thank you Abby!!! You are the BEST!!! Hope to see you again soon!😀
Great experience- they were very helpful and personable!
Amazing store at good prices! Heather was awesome and so helpful! Got the sectional couch we wanted, and we definitely will be going back to get the rest of our furniture from here!
BJ was super friendly and was very helpful with my purchase.
Braun Clark was outstanding! Very professional and knowledgeable. Awesome customer service!!
My mother and I recently bought a new couch set, along with a bedroom set. We had Madison with us to help and she was amazing. Everything went smoothly, no complaints. Amazing store, lovely staff and great options to choose from. Definitely recommend… 10/10 :)
Excellent customer service..no pushy sales..Great experience.
Abby helped us and she was an absolute gem. We had a number of random requests and needs which she took care of with no problem. Thank you!
Braun Clark helped us today, and he was a huge help! He made our search and purchase simple and easy!
Aleia was amazing! She made the buying experience so easy and was very knowledgeable and helpful. I would highly recommend her to anyone looking for furniture.
Will Floyd was terrific! Request him when you get there - We were interested in a sofa that we saw on line but there wasn’t a model in the store - however he showed us other options and also had us sit in another model which had the same kind of material as the one we liked on line. He knows the products so well and was great to give us as much time as we needed to browse but was always accessible when we had questions. We chose the model we had seen on line and he was again super helpful in explaining everything g about delivery and acceptance of the product. I highly recommend Will! And yes, we are thrilled with the sofa too!
Purchased a 3 piece sectional sofa with Hytham Mobarak’s help. Had to look online to get the right pieces for our space. Great service and 4th of July sale is already on going at the end of June. Lots of good modular sectional options if you are in the market for a living room refresh!
Braun Clark—great service. We will definitely continue to work with Braun.
Jamar was excellent to work with
Jamar was excellent to work with.
Miss Madison S. made our shopping experience very enjoyable. We purchased a couch set and a bedroom set. The selection of furniture is great! I would highly recommend Ashley Home Store to anyone looking to buy quality furniture!’
Jocelyn Cruz was amazing and very helpful. I would recommend to see her. She gout us just what we needed for upgrading to a Tempur-Pedic bed.
Bj was awesome great guy
Great service I give her 10 stars
Jocelyn Cruz
We came to Ashley Furniture to find a sofa for our home which would fit our needs and style. Jennifer was our sales representative and was able to help us select the perfect one for our space, which has some challenging limitations, requiring skilled configuration options. Between her knowledge of all the options and the pluses and minuses of each option, we were able to arrive at a happy solution, which then led us to select a recliner loveseat for our bonus room. She also helped us look for other items, which we are still thinking about. Jennifer is an awesome person who cheerfully and tirelessly worked with us over 2 days. The second day was Father’s Day, with a great sale, making my husband an especially happy camper. Our experience with Jennifer, and with Ashley Furniture, was great.We’ll be back👍
Kristin at the Greenville Ashley’s was extremely helpful and patient. She took the time to understand what we were looking for and helped us find the perfect living room set for our home.
Heather was so beyond helpful when shopping for a new sofa! She didn’t push us to make a purchase and kept us within our budget. Would definitely recommend go to her when stopping in to shop for new furniture!
Heather was great! Very nice and did an amazing job finding us tons of options to fit our limited budget! Very grateful we got to work with her on our buying our new couch!
BJ was so helpful and we were able to get the couch we wanted super quick and easy! 10/10 recommend asking for him!
Alexia Harris was fantastic as she assisted us with the purchase of new living room furniture. Personable and professional.
Great service, greeted on entering the store.Assisted with purchase of a bed and mattress. Great job by Hytham Mobarak.
Braun Clark was excellent, informative and had good customer service!
Jennifer was fantastic!
Jennifer was amazing. She went out of her way to make sure I was happy with my furniture purchase. She's very knowledgeable and she got me where I needed to be. Highly recommended!
Jamar was awesome with answering all of our questions and helped us buy our bedroom set!
We have been looking for a zero G reclining sofa and recliner. We have shopped numerous stores and online. Everything was either theater seating or too bulky for our area. I dropped by Ashley Furniture and was met by Will. He spent a lot of time with me patiently explaining each set they had to offer. After making sure he understood what I was looking for, He showed me the perfect set! I am so thankful for Will!
Jamar helped me and my family and he was awesome I would definitely go back thanks for helping us today Jamar
Abby did an awesome job and deserves a raise and time off with pay !!!!
Hytham was extremely helpful and made the whole buying process very easy!
Bought a leather sectional. Everything was delivered with no issues. Scott helped me through the whole process, thank you.
I had a great experience at Ashley Homestore, I received very good service and the salesperson was very attentive and helpful, I recommend this store to everyone, and please look for Brian Johnson! he will serve them just as he served us very well!
Quick and easy! Great customer service from Hytham Mobarak!
Aleia was awesome and very helpful in my purchase!!
Aleia was so helpful on finding furniture for me.
My wife and I were shopping for a mattress to replace our old memory foam. Jennifer took the time to explain our options and let us run the gamut of an impressive inventory. We never felt as if we were being upsold and finally decided on a mid range Tempurpedic hybrid.
Came in for a mattress and ended up getting top service from start to finish. Amazing deals ended up getting top quality purple split king mattress and base with sheets(Amazing and worth every penny). Credit process was simple and easy with new kiosk. He took very good care of us. Definitely go see him! We will be come back for a bed set.
Braun did a great job with me on the bed excellent job five stars
We walked into the store wanting to look at leather sectionals. Heather was AMAZING! She listened to what we thought we wanted, and did show is that, but then showed us an alternative that she thought might be more suited to what we needed. We ended up chosing a sofa and love seat that she recommended and we LOVE it! We have had it for about a week now and our dogs have jumped all over it and you can't tell they have ever been on it. The fabric is awesome and is exactly what she told us it would be. We are so thankful for meeting Heather and for her suggestions!
Also Harris helped us get the perfect items for our new home!!! Excellent service!!
I had a good experience with Kristen I walked out completely satisfied.
We just bought a bed! We received excellent attention with quality information from the advisor Hytham Mobarak. We loved the experience with you. In addition, you have very beautiful and good quality products. thank you! We will definitely go back
Very friendly store, BJ helped us with everything and we found what we need.
Was helped by Hytham Mobarack finding a new bed. He was of great help and we found exactly what we needed.
Jennifer was awesome. Extremely helpful
BJ was great and super friendly. Very easy to shop, in and out.
Hytham was very informative and helpful when choosing a mattress. We appreciate all of his help and information for our new mattress! It can be overwhelming and be made it easier!
Jamar helped us and I’ve honestly never had a better experience buying furniture. He helped us find exactly what we were looking for and made sure we had the best deal possible. Best furniture/decor buying experience ever.
I knew exactly what I wanted and Heather got me taken care of right away. Altho the computer system was having some hiccups, Heather stayed very professional and kept me informed of everything that was going on. She advised me of the cost of the pieces and the protection plan and the delivery date. I will return and will ask for Heather when I need something new.
We had a wonderful sales person at Ashley Store in Greenville. Abby was very helpful and knowledgeable. She was professional but also very friendly. We are looking forward to our new loveseat!
Abby was a tremendous help. We were very desperate for a mattress that we could get delivered quickly and for a good price. She was extremely helpful and helped us get exactly what we needed. Would definitely recommend her if you visit this location
Friendly, professional, knowledgeable folks. No pressure. Desirable delivery dates.
Wish I could give zero. They’ve told half-truths and sometimes just lies with no attempt to correct it. Don’t buy here. They are unappreciative and don’t care about you. I’ve spent thousands and am so disappointed and feel taken advantage of.
Great job helping with a out of town purchase, Thanks
Great service and thorough explanation by Hytham. Thank you so much .
They ask you to leave 5 stars before finishing purchasing so don’t trust all these reviews. Ordered a couch March 11, and it still hasn’t been made or delivered. When you call for updates they give nothing. We trusted and all it’s been is a nightmare since, we have all receipts to back it up. Go to another location!!!
Title: Misleading Information and Unreliable Service I am extremely disappointed with my experience at Ashley Furniture. I was misled after being reassured that I could purchase merchandise from another location. After applying for their credit card that night, and making arrangements to travel out of state to pick the living room suite up that morning (Which included getting a vehicle and trailer to haul the merchandise)…I was informed that several items that I was quoted several hours before were now unavailable and others were dirty and damaged (it seemed like a classic case of switch and bait) and I was appalled that they thought that I would consider the inferior merchandise because I a black women(you would have to see the poor quality of the merchandise to understand why I said this…I’ve seen better items in Goodwill’s clearance section. To make matters worse, the price(s) had mysteriously increased. This inconsistency and lack of transparency are unacceptable. Furthermore, the way in which this situation was handled speaks volumes about Ashley Furniture's commitment to customer satisfaction. Instead of rectifying the issue promptly, I was left feeling disregarded and frustrated. I cannot in good conscience recommend Ashley Furniture to others based on my experience. It's disheartening to encounter such poor service and misleading practices from a company of this size and reputation.
BJ was awesome!
Outstanding customer service.
Hytham was awesome! He helped us get exactly what we needed- we Will be back!
Will was extremely helpful. went to multiple places and he was head over heels better than the other places. Quick. Easy. Great job 👏🏻
Brian Johnson was awesome to work with!! Will definitely look for him next time we are in the store!
Will was awesome! Got me a great deal on exactly what I wanted! Thanks Will!
Hytham provided us with great costumer service!
Just bought a mattress with Kristen Bowling, great customer service and very good knowledge about the various products. Helped us get the best price and financing.
Thank you, Abby for helping us pick the best dining tables.
My husband and I just bought our first couch at Ashley! Abby was so great in helping us decide which one would be the best fit for us! She was so knowledgeable and took into account or style and feel preferences as well as the space the couch will be in. She guided us through the couch shopping process in a personable and incredibly helpful way! So if you head to Ashley, ask for Abby!
My wife and I are recent newlyweds and have been in the decision making process of securing a new couch for some time. We are pleased that, because of Ashley Furniture on Woodruff Rd., the search is over! Abby H. was an incredible guide, discussion partner, and displayed incredible customer service throughout our time together. She asked great questions, took our preferences into great consideration, and helped us methodically select the couch that will be our first couch in our home. Abby is personable, thoughtful, and incredibly insightful; it truly was a delight to work with her. We cannot recommend her enough and are hopeful to work with her again in the future!
Abby, thank you so much for all your help. We finally bought what we wanted.
Another great experience at Ashley Furniture, this time with the very knowledgeable and helpful Abby H.!
Hytham was very helpful and made the process very easy! I would definitely recommend going to see him!
Great team...Just moved to Greenville. Needed a new living room set. I was in and out within 30 minutes...with a shipment date. Very helpful staff.
Will was an excellent customer service representative. He went over and beyond to take care of me. When I first arrived I was greeted by a different person who wondered off while I was talking and never came back. Despite my indecisiveness, Will stayed past closing to completed the sale. I also needed next day pickup which made the sale even more difficult but he stayed in contact every step of the way and ensured I received my items when promised. Thank you Will for making my experience and event great. 😊
Beautiful store!! Everyone is always so nice!
If I could give this store zero stars I would. I ordered a living room set on March 14th and I am still waiting and it is May 30th. I was advised that the couches were estimated delivery for May 18th and they had one piece but they would have second piece in late April so I could have it by first week of May. I had to call the customer service number to ask why I have not received any information they advised my furniture was delayed. I didn’t get any phone call or email to advise me of this delay and because I was not notified that there was a delay I expected furniture to be delivered on May 18th I donated my current couches so I don’t have anything in my living room. I called and they told me they had one piece of my set and because they didn’t have both the sold the one piece they had to fulfill a single order which caused more of a delay on my order. When I first ordered in March they advise they had one piece why would you sell my piece to someone else. So they sell one piece and decided to push my order out another month. So it takes 3 months to get furniture from this location. I called the manager he advised he would ask for my order to be filled by another warehouse and would call me back I waited 4 days no call. Then I made a ticket complaint to corporate so the regional manager could call me to see if I can get a status and was advised I would get a call in two days. This was Saturday May 25th and here we are May 30th no call. I have never had a bad experience with any other Ashley stores. Do not go to this location go anywhere else. Save yourself the hassle and disappointment.
Hytham Mobarak greeted me when I entered the store and took his time in helping me locate the exact item needed. He made the checkout process smooth. I would definitely recommend this Ashley Furniture Store to others.
Abby at the Woodruff Road store in Greenville was great!!
Bj was amazing! I was a little nervous about buying furniture and he made my experience very easy. I would recommend him to anyone!
Will was amazing, super helpful!
(Translated by Google) They are very friendly, good store, I recommend it 👍 (Original) Son muy amables buena tienda la recomiendo 👍
Abby was amazing and so personable when helping my wife and I find our perfect bed!
Hytham was wonderful and very knowledgeable in helping my husband and I find the perfect mattress!
Had a great experience shopping with Kristen. She helped me find the perfect mattress
Kristen Bowling did a perfect job. She answered all our questions. She was very eager to help us, but not pushy. We have bought from Ashley before and have been pleased with the quality of the furniture.
Hytham did a wonderful job helping select the best mattress to meet what my husband and I both wanted. He was very informative and thorough to make sure we left happy with our new bed choice!
Jamar from the Greenville store was very friendly and helpful in helping us select a new mattress.
Jennifer Hillyer very helpful
Jennifer was wonderful and very helpful!!
Wonderful experience searching for a matching love seat to furniture we already have! Will F was so helpful, helped us shop while giving us space to look around. Ask for Will!
Madison was very nice and helpful.
Great customer service! Madison was very helpful.
Abby was super helpful getting us new furniture!
My boyfriend and I had the pleasure of working with Heather, and she made furniture shopping a breeze! She was such a great help. She helped us with all of our wants and needs and under an hour at that! 10/10 recommend, Thanks Heather!!!
I had been to six furniture stores, and everything looked the same until I came to the Ashley Store. There, I found two different living room sets that interested me. Scott and Jeff were super helpful and pleasant to work with. They gave me information that I needed to help me make my decision, and I appreciated the relaxed and friendly atmosphere at the store. Thanks, guys! I’m looking forward to enjoying my new furniture.
Great experience with very professional salesperson.
Everything started out great. Inside the store we were treated with kindness and respect. We received half of our furniture in a timely manner. 5 weeks later when we still had no word on the rest of our furniture, and after multiple attempts to get information, I was told only the original salesperson could answer my questions. When I finally received a call back, I was told 2 of our items were discontinued but we could purchase the 1 floor model they had, but I could not get it today, they were far to busy to help me. When I asked about the rest of the order I was told it would be looked into whenever she had time. She was busy. I was treated with open hostility, disrespect, made to fell like I didn’t matter. The sale was over so no more customer service. I ended up canceling the remainder of the order and will NEVER but anything from Ashley Furniture in Greenville, SC again.
Braun display amazing customer service and was extremely helpful! Very grateful for him and loved our purchase!
Very friendly good service
Hytham did a wonderful job of assisting us with ordering our bedroom set. This the second time he's helped us in the past 4 months. He was professional, and thoroughly explained the process. The furniture has been delivered in perfect condition. The delivery team was wonderful as well!
I knew I needed a mattress. I didn't expect the level of care, knowledge and attention that I received from Hytham. Absolutely recommend Ashley and Hytham, and not just for the mattress, the selection of furniture and design styles are top notch. Not the Ashlet Furniture I used to know, I am beyond pleased. Only thing better would be quicker deliver but I also have known I needed a change for months so timing isn't only on them.
Braun was very helpful and patient. Took the time to listen to what I was looking for. We will definitely make all our purchases from here!! Jeff, the manager, was also very helpful! I enjoyed my time there!
BJ, Our Home Furnishing Expert was extremely knowledgeable, professional and courteous. He took the time to explain the technical details of our sectional. And made the purchasing process very easy.
Hytham made the purchase of a new bed quick and painless
All the staff was very friendly and helpful. Had the pleasure of working alongside Hytham Mobarak. He was great throughout the entire process. Gave us space but answered all questions and was very helpful. Will definitely come back for any furniture needs
Abby is an excellent sales person
Abby was fantastic. Very knowledgeable and had great suggestions. Her professional conduct and personal touch made shopping at Ashley furniture a pleasure.
Awesome service
Jennifer Hillyer was very accommodating and friendly.
BJ was AMAZINGLY Knowledgeable in serving us a great mattress along with a Beautiful Bed! Friendly and very Professional so much he was who we requested from 5 years ago!!
Aleia was amazing at helping us buy our couch for our new home! I went 3 times trying to make decisions on what we wanted/needed and she was so patient with me! She knew the products and helped me make a decision on the couch based on having young ones at home. Any time I had a question she could take me to a section and show me the differences! Made it so easy to know we got the right couch for us! Thank Aleia for your kindness, patience and knowledge too! ❤️
Great prices and a great selection. Scott Rudy's service was awesome and he was very patient.
I have had the best service in Ashley furniture store. Abby was magnificent! I came in one day and she introduced herself and informed me of what sales they had going on after telling her what I was looking for. Well, I looked around and seen a few things I liked. Due to the fantastic customer service I came back the next day and bought my furniture. Thanks Abby you rock!!!🤸🏿♀️🤸🏿♀️🤸🏿♀️💃🏽💃🏽
Couldn’t find the couch we loved in store but Kristen was amazing with working with us a found in for delivery !! Absolutely love and appreciate her !
Kristen was great! Helped us order our new couch and worked with us in getting the payment to how we liked it. Would definitely recommend!
Maison smith was great I walked in and she went to work . She made it pain free and now my home feels like home. Great staff all around. Thank you Maison I'm one happy guy!!!
Abby was so helpful!
Excellent customer service. Friendly staff. We worked with Jennifer and Abby. Would definitely return to this store.
BJ was amazing! My daughter was buying furniture for the first time and he made the process so easy for her. Thank you BJ for helping her and making this a fun and exciting experience!
BJ was our sales representative here at Ashley, he was so informative, respectful, kind and knowledgeable. I would deffentely shop here again and buy from BJ.
Excellent service ! No pressure! Fast and efficient. Highly recommended!
Was greeted by someone when we walked in and she told us her name and let us know if we needed her to let her know. We had been in this Ashley store before and kept coming back to one sectional we liked. We got the sales lady over to talk price and she told us what she could do, ok. She told us what she could do on the diamond warranty, ok and delivery fees. After further talking between my husband and I, we decided we would take the sectional. The sales lady was busy with other customers, so i stated we would wait. She finally passed us off to a manager who didnt seem very happy to help. I asked about a price on a coffee table, but said naw, too much! The manager put the coffee table on our items to purchase. He had to redo it and take that off. Then he brings the paperwork over again, what we were told for the warranty was incorrect and he tells us the sales lady gave too much off. Um, not my fault, that is what she said she could do. After being there for over 2 hours and counting, i was ready to leave. The sales lady apologized, since her computer crashed and she had to re enter the information for the people she was helping and the copier/printer was jot working right, the air conditioner was not doing well either. After 3 hours, we finally paid for and got a copy of our invoice, but the manager was not a fun person to deal with and the sales lady apologized for him also! For my first experience with Ashley Store, it was not a good one!! Thank you, Ashley Wardlaw
BJ is a very professional salesman. He explained everything & was very detailed with understanding what we wanted.
BJ was a great salesman. Great and friendly service
Will Floyd was great to work with. Great variety to choose from, great prices.
Jamar and Hytham on Woodruff Rd in Greenville were great to work with and I’m very happy with my experience.
Abby was great!! Super helpful and not pushy. We are super excited about our table
Hytham was incredibly helpful and easy to work with. We came in just looking to browse and he helped us find the perfect sectional for our home without being pushy.
Scott was very patient and helpful as we searched for a dining set for our new home. He explained the sale and options for us as we were moving. Thank you for your help and taking care of us!
Came in wanting a certain color/firmness for our couch and Kristen helped us select the right couch for us!
Very helpful and knowledgeable. Abby got us a good deal on a sectional couch.
Hytham treated us great!! Service was impeccable!
Hytham Mobarak was helpful and sold us two nice accent cabinets.
Aleia helped us today with buying our new leather couch,she was so friendly and the most excellent sales person ever,ask for her when you go to Ashley's!!!!!!
Madison was the greatest salesperson to work with. She was so patient while working with me in choosing exactly what I needed.
BJ was great to work with and made shopping for new furniture much less stressful
Abby was amazing! She was very patient with us and our toddler that was with us. She even gave us design ideas! Thank you so much Abby
(Translated by Google) An excellent, very professional service solved and advised in an excellent way, very satisfied with the service and attention provided 🙏👍 (Original) Un excelente servicio muy profesional solventó y asesoró de una manera excelente muy satisfecha con su servicio y atención brindada 🙏👍
Mr.Scott Rudy was one of the first to great me and my in the store and helped us with our purchases. He was able to set us up with a credit card and save us some money on bomb tv stand and desk. Definitely can’t wait to go back to spend more with him lol
Wow wow the customer service was excellent Thank you Jamar Wray for helping us (truly a blessing ) I am thankful that we came there instead of buying from Rooms to go (you had better prices and the prices were right! You are amazing person!!! You gave it a personal touch. Thank you again Ashley Furniture Management should be proud of your work. Thank you again! God bless you.
Fantastic shopping experience. BJ was an honest salesman and made excellent recommendations for furniture according to my needs.
BJ made the process of finding our dining table as smooth as possible, was very knowledgeable and got us ready with a delivery date in no time!
Found our whole living room in no time, and they saved us a bunch with added deals during checkout. Heather helped us and her Spirit is just unmatched, enjoyed working with her!
Hytham was very attentive and courteous during the purchase of our sectional. Very knowledgeable of the products, and answered every questions we had. He was great about checking in but allowed us time and space to make confident decision of our own.
BJ helped us out with our purchase and did a great job walking us through the inventory.
Braun did a great job keeping us informed while giving us the space to make decisions! Great selection, definitely coming back when we need more furniture!
BJ was fantastic!! Very helpful and full of great information… highly recommend ask for BJ!
Recently bought the living room, dining area and foam mattress from the Ashley’s store in Greenville - our on floor sales associate, Abby was extremely patient, professional in her demeanor and prompt in her help. She had a good grasp of our expectations, and didn’t rush us through our decision making process. Had good suggestions and made sure to go over our next steps well in advance. Will definitely come back again to the store for its frank choices of traditional and contemporary living room furniture, and for Abby’s input in future!
Beware of billing and delivery issues!!! Multiple wrong items, poor communication between 800 service, delivery and store. Finally, got manager to have coffee table and the 2 end tables picked up and allowed a credit plus a free item. Today, got a mysterious charge for over $400 from Ashley Corp.
We recently went into Ashely looking for a new bed set. Hytham was great and super helpful through the whole process! He helped up pick the right matter was that was best for our needs. Will return for future furniture purchases!
Jamar provided excellent customer service during our recent visit. We were searching for sofas and he was super patient while giving us space to explore the store and inventory on our own. The experience was very pleasant and I will definitely return when it is time to furnish our other spaces.
Scott was fantastic. Answered all our questions, gave us room to look around, and took time to walk us through the showroom. This is the second time I purchase from Ashley at this location and have always been treated wonderfully. Scott went above and beyond. Our purchase was today.
Hytham Mobarak I will be back to see him,excellent to work with
Very good experience working with Jamar Wray at this location. He was attentive but gave me plenty of space and time to look around; he was friendly but not overly familiar. Once I had narrowed down my choices, he provided helpful info which helped me choose. He explained the store's easy payment plan thoroughly. (I had visited 3 other furniture stores in Greenville, and was not even acknowledged at 2 of them.) I was also very pleased with delivery and setup. Christian was pleasant and efficient and on time. He and his partner were careful in delivery and setup of the furniture.
Hytham was great!
Abby was very sweet and helpful! :)
BJ was awesome and helped us find exactly what we needed!
Scott was very helpful and easy to deal with. Showed us exactly what we were looking for and offered an upgrade (which we chose) without being pushy.
Hytham was excellent to work with. He worked hard to make sure we were happy with our furniture purchase.
Will at Ashley has awesome and friendly made our experience very easy! Excited for our delivery!
Fantastic experience!
Our purchase was made easy with Abby, she was GREAT!!
Just bought a bedroom set for my son here from Hytham Mobarak and he was such a pleasure to deal with. No pressure at all and very pleasant. Would definitely comeback to purchase furniture from him again.
Abby was very helpful!
My wife and I purchased a mattress, sofa and love seat for our apartment. Jamar was the associate who helped us with the purchase and setting up the delivery. During the purchase, he was very courteous and professional. I could also tell he was doing everything in his power to make sure we were taken care of. That extended to the delivery day for the mattress. There was a mix up for the delivery and our mattress didn’t make it to us at the agreed upon time. I got in contact with Jamar and he went out of his way to arrange another method for delivery and saw it through to the end, despite the delivery time being well past normal operating hours. He even followed up later on as a courtesy to verify we got the mattress. Multiple steps along the way I felt valued and looked out for by Jamar. I certainly won’t be buying furniture anytime soon, but if the time comes I’ll know who and where to go.
Kristen was great helping us pick out a living room suite. She made sure that we wasn't overlooking anything that was on sale. She is very good at her job and loves helping people.
BJ was huge help and did a fantastic job in getting us what we needed. You are lucky to have him, great salesperson. We will be back and will see him again for our next purchase!
Braun was amazing! Super knowledgeable, answered all our questions and talked us through all our warranty options.
Abby was great and got us a great deal on a furniture set, would recommend!
Abby was amazing with us. She was so patient and not pushy. She helped us pick out the perfect living room furniture for an awkwardly shaped room and helped us find a mattress that my husband and I both loved. We will be back!
Madison was super helpful, explaining all the options clearly and accurately. She was efficient and quick - thanks Madison!
Will did a great job! Very helpful and knowledgeable!
Braun was great to work with for our new bed purchase. Thank you!
Matthew helped us tremendously today! We purchased our new home and had to buy all new furniture. He was so patient and helpful! Go see him now!
Kristen was extremely friendly, knowledgeable and allowed me to look around without being “pushed” to buy or do anything!!
Went in wanting to look at two sectionals. Heather greeted us and knew exactly where the couches were located. Heather was wonderful. She did not push me into looking at different options ( I knew what I wanted). Very personable and friendly. Amazing delivery time 3days!
Will was very helpful! We found our dream couch!
Great experience here, Will F. was super helpful in us getting some great furniture
It was a pleasure dealing with Scott Rudy. He made making our purchase easy.
I purchased my living room suit with Ashley just a couple of days ago. Everyone was so friendly. Jamar Wray was very helpful. He did an outstanding job helping me find what I was looking for. My living room set was delivered on time in a timely matter. I really appreciate everything jamar did to help me. I am a satisfy customer 1000%... Thanks for everything.
My wife and I were new to SC and had to furnish a rental. She was wonderful to work with and I’ve never had a more pleasant experience in a major furniture retailer than I did here because of Abby. I will 100% contact her for all of my future furniture needs.
Abby helped us shop for a couch. She took the time to go over all our options, was super friendly and helpful!
Had a great experience at Ashley furniture! Abby helped us find exactly what we were looking for! definitely ask for Abby when you go, she’s the best!! Will be coming back! 15/10 stars!!
Abby was so helpful! I have multiple animals and was debating the different fabrics and she was very knowledgeable and sweet.
Abby was fantastic! I didn’t buy a couch but I came with my friend who bought one
Scott Rudy was very friendly, knowledgeable and great to work with.
We had a great experience with Kristen Bowling, she helped us get the sectional we wanted and helped us figure out the most economical way to get the purchase done.
Abby was awesome and made the buying process easy, fast and fun!!! Thank you!
I had a very good experience working with Braun at Ashley this afternoon. He was very knowledgeable and helpful as well as very pleasant to work with. He was informative and helped me find the perfect couch for my living room arrangement. He wasn’t pushy and allowed me the space I needed to make the best decision.
My wife and I had such a good experience! We went in to see the couch we had our eye on in person, but they didn’t have it on the showroom floor. Will kindly walked us around to show us a couch that would be similar in size/shape/texture so we could make our purchase with peace of mind! He was knowledgeable, personable and not pushy in the slightest! We’ll be back for sure!
Hytham Morarak. Go see him.
Scott was very helpful and attentive without the high pressure
I came in looking for a living room set and was helped by Abby H. The experience was excellent, she pointed out pieces that fit exactly what I was looking for, explained all the different options available, and made the buying process overall stress-free.
Jennifer was very helpful and professional to help me and my husband find our new couches
Hytham did a fabulous job. He was very informative took time to explain everything. We are very happy with his help.
Alia H. was great!
Abby was very knowledgeable and helped us tremendously.
Jennifer has been wonderful, she worked with all of our needs, was super flexible and understanding! Will do business with her again!
Jennifer H. Was great. She allowed us the time to look and helped us with our final decision. Great customer service!
Braun was great!
I had a great experience at Ashley Home Store! As soon as I entered the store I was greeted by a wonderful young lady called Abby! She was very pleasant and polite! Very knowledgeable and shared great suggestions! If you visit the Ashley stores, ask for Abby!! She will give you the service there is!
Hytham was amazing and explained everything to us!!!!
Aleia was great! She was knowledgeable and helped me find my perfect sectional. Can’t wait to see it in my space.
(Translated by Google) Excellent atention! I got what I needed (Original) Muy buena atención! Conseguí lo que necesitaba
Braun Clark listened well and helped me find exactly what I was looking for. Thanks Braun
Will did an amazing job helping me pick out the right mattress. He did a full price comparison between apples and oranges so I could make an informed choice. We were so happy with his service we came back the next day and bought a sleeper sofa!
Heather was great. She worked with us as we were finding our new living room furniture.
Excellent service and great customer service
Braun was exceptionally helpful. Great experience!
Kristen booling was great, helped me decide what style of living room I should have and helped me pick everything out! Good experience
Great experience at this Ashley Store location. I'm so indecisive, and Heather H. was is SO patient. She worked hard to get my delivery set up to accommodate my complicated schedule. I highly recommend this location. Definitely ask for Heather!
Bj was fantastic and very helpful and not pushy
Kristen was very helpful, helped me get the best deal and didn’t mind showing me all of my options!
Abby was very helpful and kind.
We had a great experience at Ashley with Hytham Mobarak
We had a great experience with Kristen B. today and appreciated her help and knowledge with our purchase of a new Stearns and Foster Luxe Hybrid mattress, thank you!
We just bought a furniture set for my 10yo son and Braun was amazing to work with! He was extremely knowledgeable, very friendly, and overall a pleasure to work with! Thanks Braun for the amazing service!
Today we came in for a couch that's under $1500 and Jennifer Hillyer was so professional and accommodating. She gave us multiple options to choose from and is very informative that helped us in our purchase. We will definitely be back to see her again for future furniture purchases 10/5 stars!!!
My experience today was wonderful. Jennifer went above and beyond with assisting us. I’m very excited to receive my new couch!
Our latest purchase with Ashley HomeStore began with a phone call answered by Heather H. who confirmed that a bedroom set I had looked at online was available to look at on the showroom floor. She politely answered all of my questions and even worked up a quote and emailed to me within minutes of our conversation. She went above and beyond to meet us the next day on her day off to show us the furniture as well as some similar sets to compare styles, quality and price. She paid very close attention to detail with efficiency and we left knowing exactly what soon would be arriving and assembled at our home. She made Ashley HomeStore feel like “home!”
Abby was awesome! Helpful and very professional. Will shop with her again soon.
I went in and bought my bed flat out no tricks or crazy price change and I was helped by Matthew Kennedy he had me in and out
BJ was very knowledgeable!
Braun was very patient and helpful. I asked to walk around the store on my own, and he allowed that without interruption. He also helped me find what I was looking for quickly.
BJ was EXTREMELY helpful! He went above and beyond and helped us the get the sofa of our dreams!!
BJ was helpful!
BJ was awesome!! Helped with everything I came in looking for.
Heather was great! Very informational and let us know detailed info! Def recommend her!
BJ was very helpful. BJ greeted us as soon as we came in the store. BJ made sure we were happy and satisfied with our decision making.
BJ was AWESOME to work with for a new bedroom suite and mattress!
Will was very helpful and knowledgeable in our mattress purchase. Thanks Will!
I had a great experience dealing with Abby. She was very helpful in picking out a new couch. I highly recommend her.
Will was awesome and had amazing customer service. 100% recommend !
Will was terrific in helping us pick out a bed. He was very knowledgeable on the products and made the process very easy. We will definitely be back for any future furniture purchases.
BJ was awesome and super helpful! Great experience!
Heather is absolutely awesome! She’s so friendly and knowledgeable, I’ll be purchasing all my furniture through Heather in the future!
Abby helped us pick out the perfect couch!
Madison was super helpful. She got me in and out the store. Super quick without a hassle... just the way I like it. Thanks Madison!
Hytham was super helpful & helped us find a perfect couch for our home!
Madison was great helping me and my fiance fine our bed and couch for our new apartment. Very knowledgeable and helpful!
We just bought a sectional and bed frame & are so excited about it! Madison was a great help!
BJ was great
Bj was great!!
Abby helped us out tremendously in purchasing our new couch! She took the time several months ago when we were weighing options to answer all of our questions and help us narrow our options. She made the actual purchase very efficient and took the time to explain all of our financing options as well!
Abby helped my fiancé and I pick out a great new sectional
Abby Hardaway is the best to work with at the Greenville Ashley. Top quality and the best service!!
Great shopping experience at Ashley. Kristin B was friendly, helpful, knowledgable and not pushy. She worked to get us discounts that we wouldn't have known about. Great job!
Braun was AWESOME! Super helpful and made the entire process so quick and easy. Also, The whole team immediately makes you feel welcomed.
Madison Smith provided excellent customer service!!
We had such a great experience working with Heather! We are furnishing a brand new home and needed a lot of furniture and she was knowledgeable and helped answer every question we had. I will be coming back to see her again for future purchases and recommend her to anyone looking for new furniture!
Heather did an amazing job helping us purchase everything we needed for our new home. I would highly recommend asking for her help on anything. She went above and beyond to accommodate us with the many delays we had with our new build and made the furniture buying process seamless.
Will is an awesome salesman, he is very patient and made sure I had everything I needed to make the purchase I made today. I can't wait to get my new furniture delivered! Thank you Will! ♥️☺️
Nice selection and variety to fit a wide range of budgets. I went in looking for a dresser and was greeted by Jamar who was super helpful and accommodating, showed me several items that fit my budget and was also very knowledgeable about the build and features as well as other options. My experience was quick and seamless and I came away with what I went in for plus a couple nightstands! Overall great experience, highly recommended!
BJ was great and made my first sofa purchase seamless!
This store was amazing. I had the pleasure of working with Madison, she was very knowledgeable of the products sold at the store. She was very helpful in making sure I decided upon a furniture set that was Budget friendly and great quality. If your looking for furniture stop by and see her.
Braun Clark was a great help!!!💯💯💯
Surprised at how big the store was. I had lots of questions answered by jamar and he made this a really smooth experience.
BJ was very helpful and knowledgeable with the products in the store and found us a perfect couch. Also, what is salad made of?
BJ was great as soon as we walked in and answered all our questions
Will in the Greenville, SC store was very helpful and knowledgeable. I found the perfect sofa for my room!
BJ helped us and made sure we were happy! He did a great job!
Bj took immaculate care of us!
Will was so helpful with us in picking out our new furniture. Please see Will for all of your furniture needs. He was an excellent salesman!
Abby was the best!!
Jocelyn C.was amazing! We changed our mind 20 times and she was so patient and helpful. Great experience!
Will Floyd was great, he made sure we got the best bang for our buck. He thoroughly made sure I understood all the warrants with my purchase. Great guy
Will floyd was a great, very helping and was very nice to have helping me
BJ has been very accommodating and pleasurable. Nice shoes, too!
First time buying furniture and it was definitely a great experience. I worked with Jamar Wray and he was attentive and really worked with everything I was looking for. His suggestions helped me get the furniture I wanted. I am truly grateful for all his help!!
Jennifer Hillyer went out of her way to help me find the right furniture. She provided top notch customer service!
My sales representative, Will, was knowledgeable and helpful in my furniture section. He took his time and offered suggestions that ultimately helped me decide.
Abby did a fantastic job finding what we were looking for. She was very attentive and intentional with what she showed us. She was very knowledgeable about every aspect. They were super accommodating in getting what we were wanting as well. We are very pleased with our experience and excited about our furniture.
BJ asked the questions that were needed so he could take us to the section of the store that had what we were looking for. Within a half hour we were walking out the door with everything selected and a flexible delivery to be scheduled for when our house project was completed. Thanks!
Madison thank you for your awesome customer service and knowledge on what we needed! We appreciate your professionalism and guidance in what we’ve been looking for! Can’t wait on our delivery of our new furniture! Thank you!
Madison was super helpful! quick to answer all of our questions. Very knowledgeable and got us the furniture we’ve been looking for. Thank you!!
Go Madison, spring into google. We looked at those sofas and you had us sold!!!
My experience was smooth and easy with Abby. Explain and help with everything very well. Thankyou so much. Can't wait to get my new sofa and loveseat this weekend. Excited 😁
Heather at Ashley Furniture is amazing! She is so knowledgeable about all the furniture. I would living room furniture from her a year ago and was back yesterday to buy a mattress. She walked me through the process by educating me on the pros and cons of all the different mattress types, options and prices. She has a great smile and excellent customer service! Thank you, Heather
Had an amazing experience here at Ashley, was taken very good care of by Jocelyn! She was extremely knowledgeable and got me everything I needed. Her experience and professionalism made it such a smooth experience. Would highly recommend you ask for Jocelyn, she’ll make your furniture shopping experience seamless. Very happy with my experience and the pieces I picked out!
BJ was so great to work with. He was very knowledgeable and helped us to find the perfect bedroom furniture for our son.
BJ was very helpful!
BJ was very prompt with helping me and was not over bearing. He was able to get the information I needed and helped me place my order. I will be back!
Aleia was great! Attentive, but not overbearing. Informative, but not pushy. Great expeience.
This is the second time that we have worked with Aleia Harris. She was amazing both times. She fitted us for our dream mattress and answered all of our questions. She’s super friendly and helpful, definitely recommend her for any of your questions.
Aleia Harris provided excellent service and advice while helping us pick out our new mattress! Highly recommend
Purchased a modular sectional today with the help of my wonderful consultant Abby! She was very knowledgeable and patient with me she knew exactly the style I was looking for! Highly recommend, will definitely be back in for my other eye snatchers! Thanks again Abby! You were awesome!
Great place to buy furniture from. We had Will this time around, our second time buying from here. Everything about the process is pretty easy and very low pressure, no trying to up sell or anything high pressure tactics.
Jamar was very professional and patient with me with the whole process. Definitely recommend him to help solve any problems or concerns with what you buying.
Thank you Hytham Mobarak for your excellent service today.
I absolutely love the service that my husband and I receive when we shop with Jocelyn at the Woodruff road location. Her patience, knowledge, customer service, and attention to detail is remarkable. She is always so sweet and helpful and definitely the reason why we always return.
Abby and Aleah were amazing to work with. Helped us find exactly what we wanted within our price. Will definitely be requesting them everytime we come back. I've been a contined customer to Ashley's FFurnituredue to the quality of products and the amazing customer service! Abby thank you for your amazing help today and Aleah for all your help with our couch.
Jamar was helpful in finding the love seat and recliners that we were looking for. Would recommend Ashley
Excellent and very knowledgeable. Thank you Hytham Mobarak!
warning do not buy their extended warranty. The company they use is horrible. Has a website that doesn't work They do not honor the warranty. And it's a pain in the butt to deal with. They make you jump through hoops and give you a bunch of horrible customer service. This store has a manager that is rude. The company that they do the insurance with hss rude employees that read. A script like a robot. I highly recommend you go to an actual legitimate store and stay away from this one.
Jamar was so patient and kind to my wife and I. We also had our kids with us which all parents know can be a challenge if you are shopping for a big purchase. Jamar engaged us and our children in helpful and meaningful ways. His customer service is excellent in every way! We are beyond happy with our purchase and experience!
Jamar is the absolute best. When you walk in ask for him, he will hook you up with the best deals and you will have the most fun with him through the couch buying experience! Ashley furniture is lucky to have him!
Jamar is awesome!
Jamar!!! He is the absolute best!! Ask for Jamar when you come in
Let me be clear. The only reason I picked 5 stars is bc I didn’t have the option to pick 6. Madison was professional and was able to help when no knee lest could. I highly recommend her and I will be going back again. Thanks lady !!!!!
Went in for a sleeper sofa. Jamar Wray was very helpful and knowledgeable.
Jamar Wray was awesome!
Brian Johnson was awesome to work with on ordering our new bedroom furniture! He is very personable and cares about what is best for his clients. The Greenville store is huge and clean. Friendly place to shop for all your home needs!
BJ is awesome!!!! Come see him
(Translated by Google) My husband and I spent a long time looking at tables for the dining room and furniture for the living room and every question or doubt we had the lady who was assisting us helped us without any problem, even when we entered the store she offered us a wheelchair so we could not having to carry the car seat because we didn't have a car that day. If one day we buy some other furniture, we are going to ask for Heather H to take care of us. She took great care of us. (Original) Mi esposo y yo estuvimos un buen rato mirado mesas para el comedor y muebles para la sala y cada pregunta o duda que teníamos la señora q nos estaba atendiendo nos ayudó sin problema, incluso cuando entramos a la tienda nos ofreció una silla de ruedas para no tener que cargar el car seat porque no teníamos un coche ese día si un día compramos algún otro mueble vamos a pedir q nos atienda Heather H. Nos atendió de maravilla
Jennifer helped us out today. Very professional and helped us find exactly what we were looking for!
We just purchased a Sectional Sofa over the weekend. We worked with Maddie Smith she did and Excellent job! Knowledge, Organized and Very Efficient. We walked away with smiles on Our faces Thank you Maddie for pleasurable experience 😘
Will was awesome, explained everything thoroughly, helped us out even though we came in close to closing time. We’ll be back!
Abby helped me find the perfect mattress and got me the best deal. Definitely ask for Abby when you stop in, super knowledgeable and friendly!
Excellent service from sales to customer service and delivery. Furniture was in stock and delivered quickly. Would highly recommend
Abby Hardaway was the best today! Patient and helpful - bought 2 pieces!
Abby Hardaway was a great help! My family is relocating to Greenville and she helped us pick out several pieces! She was extremely knowledgeable and patient.
We have been shopping around furnitures for the house. And here at Ashley Home store, Mr. BJ has been very helpful and patiently explained us through out all of bed frames and plans to save us money. Mr. BJ made out shopping simpler than other places. Come here and ask for him. You’ll be happy with his services and courtesy. 🙏👍👍
Unfortunately, not a good experience. Saturday, March 23rd, my mother and I were at the Ashley Store in Greenville SC to view a bed in person that we purchased online. Jeff, a kind gentleman and manager, helped us initially and was able to provide a good price for the entire suite. It was more than we expected to pay, but we liked the offer and made the decision to cancel the online order and just order the entire suite from the store so that the sales rep would get the full commission. We were handed off to a different gentleman to complete the sale, but once at the table were told that the bed, the main focal point of the suite was not available for purchase. After explaining we just purchased it online and canceled that order to place it with the store, we were advised to call the website back and “un-cancel “ the order and the sales rep would make up the difference with other discounts or perks. This sounded strange, but we did as suggested and were told that wasn’t something Ashley could do, while sitting in the Ashley store with the sales man. It was at this point the second sales man asked if we would be interested in considering a different suite , and we chose to walk away. Unbeknownst to the Ashley, my father passed unexpectedly about 2 weeks prior. Furniture shopping was something he and my mother did, and unfortunately didn’t get to complete. He was an army vet, and a great negotiator and knew all the pertinent questions to ask.This Saturday, we felt like we were being yanked around, and I honestly believed if my father was there, we would not have been told this bedroom suite was available in full and provided exact pricing info with confirmed payment only to be given the ole switcheroo at the purchase table. Please Ashley, just be upfront and honest with customers looking to purchase items. If a full suite isn’t available, please don’t sell your customers on a full suite only to switch them to something else at the table. If we were told upfront that this suite wasn’t available in full but there was something similar, we would have looked at that option. Instead, we feel those hours in the store were ultimately wasted.
Found the exact pieces of furniture we were looking for at a great price. Staff was very knowledgeable and helpful. Will definitely visit again.
Jamar was extremely helpful and answered all my questions. I was able to purchase everything that I needed. Thank you so much!
Jennifer was very helpful with all of our needs. She took really good care of us!
Bj was awesome , really patient guy
We were helped as soon as we step into the store by Will! He was super great in helping us find the perfect furniture! Highly recommend.
As soon as we walked into the store Will was helping us pick out a couch that fits our needs. He was very knowledgeable about the couch’s and mattress selection in the store. Made the purchase very easy!
Excellent customer service from Aleia Harris
jennifer has been amazing at helping me purchase/ or a new couch for my new apartment. i would definitely recommend her and the store. 10/10!!!!!
Braun Clark went above and beyond for me and my family, I left feeling like I was part of his family. The costumer service and professionalism was top tier would definitely recommend shopping at Ashley for any of you home furniture needs
We went to get furniture today and was greeting nicely by Kristen and Hythem as soon as we came in..we were looking for something specific and they found us what we wanted and a lot cheaper. We appreciate their time and effort
Hytham did an incredible job helping my wife and I with our recent furniture purchase. We were furnishing pretty much a whole house, so of course it took a good bit of time looking at everything and making decisions. He was so very patient and professional and took good care of us and our family. He was also very knowledgeable and gave great insights and suggestions as we were making our selections. We highly recommend him and Ashley’s!
Hytham was VERY kind and genuinely patient with me and my indecisiveness! He is very down to earth and was also very knowledgeable concerning the items in the store! He will forever be my go-to guy at Ashley from this day forward!
Braun moved pieces of furniture around for us and even got me some graph paper ti plan out the living room!
Hytham was a pleasure to work with. He was very knowledgeable and helpful. We would definitely recommend him and Ashley Furniture.
Jamar Wray was an awesome and efficient sales representative. He got me in and out with what I needed with a smile on my face!
BJ was very helpful and was a pleasure to work with.
Purchased a new BR set today and BJ helped me!! My man was knowledgeable, professional and courteous! 5 star service Baby 😎
BG was awesome 😎
BJ took care of us and was great! No pressure and very knowledgeable about the product and made the paperwork process painless!! Thank you!
Very accommodating, ordered, 2 pieces which are being delivered next week.
Will did a great job selling us our couch and loveseat. He was super patient with our toddlers and very friendly. Thanks for a great buy, can’t wait until our delivery comes and we can enjoy a comfy new couch.
Great experience as usual at Ashley HomeStore. Will was friendly and knowledgeable and greeted us as soon as we got there. He ordered the sofa and loveseat we wanted and we were out the door in less than a half hour. Great customer service! We also spoke with Aliyah last week when we first started shopping and she was also very nice and helpful. Highly recommend this store and both the salespeople who helped us.
Hytham was very helpful in assisting us with buying our couch. He answered all of our questions and went out of his way to make us feel confident in our purchase
Jocelyn was extremely helpful during the purchase process. She helped explain everything throughly.
Jocelyn was very helpful while searching for a new bedroom set. Explained all of the options and pros and cons of the various sets in store.
BJ was awesome! We did not wait for any service and he was very attentive and fast in helping us make our decision. GREAT SERVICE
Hytham was very helpful through are many questions etc
Braun was excellent to work with, highly recommend!
Jocelyn, thank you!! Walked in unsure, walked out with everything we needed. Super helpful & extremely kind!!! Highly recommend
went in looking for a couch and walked out placing an order on a beautiful sectional and some!! Jocelyn helped us out with everything and was such a delight to work with ☺️ she even complimented my outfit when I walked in the door - amazing experience overall 🫶
Braun was simply amazing through the process of buying my couch. He made sure to answer all my questions thoroughly and had everything I needed to buy the couch of my dreams!! He also was able to work out where I got a couple pieces of my couch early rather than the whole thing way later just to make sure we had somewhere to sit. I was super appreciative of this as we would have been sitting on the floor for 3 weeks! Highly recommend walking into this beautiful store and asking for Braun!
Braun was definitely 5 star in helping us find what we need. If you come into Ashley definitely request him, you will not be disappointed. Definitely making more purchases here
Braun was cool! Very nice guy, and very helpful and informative! Good job. :)
BJ was amazing, super patient with me and the fam. Gave great advice when it came to making a tough choice between two great couch & love seat combos. Highly recommend this Ashley’s location!!
I was greeted as soon as I walked in by Will. Which I was perfectly fine with bc I already knew what I wanted. I was able to show him a picture and he assisted me quickly. On a busy Saturday, I was in and out in less than an hour.
Will was nice very informative very helpful did an awesome job will definitely come back if we decide to purchase anymore furniture
Jamar the sales associate listened to what I wanted and made it happen. He offered suggestions and recommendations to give me a full picture of my purchase. He was friendly and knowledgeable. I would definitely recommend.
Visited Ashley’s today and our sales rep Matthew was extremely professional and patient with us. Kindness Makes a huge difference. Thank you for everything.
Working with BJ was a pleasure. Seamless and smooth transaction!
Aleia at Ashley was awesome! Very helpful and knowledgeable. Will definitely recommend to anyone looking for furniture
I went to Ashley’s furniture this morning in Greenville, SC where I was promptly greeted by Kristen Bowling. She listened carefully to my furniture needs and she went to work helping me find the furniture I wanted in a price range I could afford ! I had her walking all over the store! She was polite, patient, and very helpful. I found the furniture that fit my needs thanks to her. After that she helped me set up delivery and gave my her phone # to call if I ran into any problems! Thanks Kristen!
Exceptional experience with Aleia Harris! I was very overwhelmed by all the furniture needed for my new home and she took the time to walk me thru, provide guidance on dog-friendly furniture and didn't rush my decisions. I'll be back!
My experience at Ashley furniture yesterday was awesome. Our sales person was Jennifer. She stated ideas, she had info that we wanted to know about the furniture. She was quite wonderful. I would surely recommend my friends are family to her.
Aleia Harris was awesome, very knowledge and courteous
Heather Hakkarainen did an amazing job! Great customer service! She’ll be my new salesperson for any furniture needs! Thank you!
We ordered our couch March 11th, it’s currently May 13th, and just got off phone with them and they say we won’t receive it till the end of June. We wouldn’t have purchased if we knew this. It’s obvious they are looking to make sales and will tell you anything to get it.
Update: We ordered a couch on March 11th, and were told it would be about a month before we got it delivered. It’s now May 13th, and we still have no couch. We’ve called a few times and have been told 1-2 more weeks, but now they’re saying end of June. Great experience! Aleia Harris helped us find the perfect couch! Would definitely recommend her!
Heather was absolutely wonderful and listened to our concerns. She provided the most outstanding customer service. Thank you Heather for your impeccable wonderful service!
Hytham was great! Helped me purchase my new couch! Such a great salesman. Thank you!
Hytham was our sales person and he did a great job welcoming us and helping facilitate our purchase. Great experience overall and very excited for our new couch. Would come again.
BJ the goat. Good customer service skills didn’t force anything literally help my wife & I find the best couch for us. Not just trying to make a sale.
BJ was great ! Awesome customer service . Thank you
Jennifer was really great to work with. She guided us with the bed selection very well. Happy to come back to this store
Abby was great. She was very helpful and got us exactly what we were looking for!
We worked with Kristen to buy a new bedroom set. Everything was great.
Hytham was really nice and helped us to find some good furniture!
Braun was extremely helpful and professional for us.
Madison greeted us at the door and was very friendly. She had a great knowledge of the store and showed us exactly what we were looking for. We will absolutely be returning and asking for Madison for all of our furniture needs!
Braun assisted us at the Greenville, SC location. Absolutely awesome experience. Walked us through the furniture options, helped us decide on what pricing would be the best and assisted us with the credit application. If you’re shopping for furniture in Greenville, hit up Braun at Ashley Furniture.
Will, was such a great help! He help me find and buy the perfect sofa😊.
Will the Salesman is SUPERMAN!! Got me in and out with a smile on my face. Even upsold some clearance items! I’ll DEFINITELY be returning for more furniture! Will is the Deal!!
Braun Clark was a friendly, not pushy salesman. If you are in the market look him up.
Abby, the salesperson who helped me was fantastic! I'm a short person and find most couches and chairs uncomfortably deep. Right away Abby showed me several pieces that were comfortable. She also kept in mind the color scheme I wanted and arranged a grouping that I loved and purchased. Thank you so much, Abby!
After 2 months waiting for the complete the delivery, sofa received is not even close to store, look pretty empty inside and not confortable enough…. I tried to costumer services and I’m still waiting that answer….. not a good experience at all, after sales, store and sales man avoid the responsibility saying that they can not do anything…..
Having had problems with a piece of furniture that I purchased here, I went to Ashley today to pick a replacement. I found the piece I needed thanks to Jennifer Hillyer. She showed something I would not have normally looked at and I absolutely love it! Then Dominique, in Customer Service, assisted us to get the transaction to go through. Dominique had already assisted with the warranty issue. She was pleasant and glad to help. Both of these ladies were extremely helpful. Jennifer was not high pressure sales and extremely knowledgeable about all of the products we discussed. Thank you both for your assistance. It is refreshing to have such a great experience in this day!
I worked with Aleia Harris and Madison Smith with finding the perfect setup for my home! I felt so welcomed and they took great care of me! Please ask for them when you come in! No matter what you’re looking for they are so happy to help!!!!
Aleia Harris was our salesperson and is a definite asset to Ashley. She is very personable and professional. When ever we are in Ashley we seek her out and consider her our friend. Joe and Kay Elam
B.J. did an excellent job. My wife and I are very happy with our purchase.
I enjoyed my time with Jennifer HILLYER choosing my love seat. She was so helpful in her suggestions and although the store is very large, she took me to the pieces that she felt matched my desires. I really appreciated her laid-back style!
I visited the Greenville store several times while I was trying to furnish a new home. All but one of the sales staff treated me like a second class citizen when I told them I was on a budget. It's obvious they see customers as dollar signs. I did select one dresser, and after thinking about it overnight I decided I couldn't pay $500 plus tax and delivery for particle board. I returned to the store and thought I might select something else, but there wasn't anything in that price range that interested me. I was able to call the number for delivery and cancel the order. That took 23 minutes on the phone in the store. Decided not to reselect anything else. The original sales person processed the refun. In my opinion she had a condescending attitude, and I could tell she was not happy she lost commission. I'm sure they treat people better if they have lots of money to spend.
Aleia Harris was great. No pressure. We used a store credit from the warranty on furniture we bought five years ago with no issues. We furnished our entire house when we moved just over five years ago and it’s always been a great experience.
BJ was awesome to deal with! He spent time answering any questions and never let us feel rushed. He was fun to deal with and had a lot of patience. Thank you Brian!
Aleia H. Was super helpful and I was quickly in and out! She was knowledgeable and a joy to work with.
I went to Ashley Store on Saturday to look at the living room collections, and worked with Heather Hakkarainen. She was outstanding. Spent alot of time walking around with me answering questions. I made a selection, and after all the paperwork was finished, I changed my mind and chose another set. She was very gracious about the extra work I caused. The next day I had a change to my order, and again she handled it immediately. I highly recommend you ask for Heather when shopping at Ashley Store.
Matthew was truly incredible! My husband and I recently relocated and wanted to stay within a budget and Matthew was able to help us achieve that. Matthew is an honest salesperson and I️ highly recommend him when shopping at this location.
Madison was very helpful and patient when assisting me! She expressed thorough knowledge of the store and products. I also appreciate that she was understanding of my last minute change to a different bedroom set. I’ll be returning in the future for all of my furniture needs and will ask for Madison again.
Will was very helpful
Bj was very informative, courteous and really was able to work with us financially
Danny and Abby were super helpful throughout the buying process from helping with my selections to pricing and payment options. Delivery setup was simple. Thanks for all the help!
Went mattress shopping and received excellent customer service from Hytham. He was very knowledgeable and answered all of our questions with patience and kindness. No pressure and stress free transaction.
Heather was awesome!!! She was extremely knowledgeable about the different mattresses and very patient with our crazy kids!!! Looking forward to sleeping in my adjustable bed!
My husband and I purchased a living room group set today and Brian (BJ) Johnson was phenomenal! He gave us time to look around and then was very informative and helpful when we had made our decision. I would recommend Ashley Furniture and BJ!
A while back I posted how great my Ashley Furniture purchase was. We have had nothing but problems with delivery! Horrible! First delivery with 4 rooms of furniture they sent 2 guys with 1 hand truck. They came late. Hit walls and doors on their way up. Have talked to them regularly trying to get the rest of our order. Today had bed headboard and footboard. THEY LEFT BOXES IN OUR APARTMENT COMPLEX AND NEED TO COME BACK IMMEDIATELY. SORRY TO SAY I WONT SHOP AT ASHLEY BECAUSE OF THEIR HORRENDOUS DELIVERY SERVICE!!!!!!!
Jamar is hands down the BEST salesman
Jamar did an excellent job helping us find our dining table and chairs!
Jamar is the absolute best!!!!
Brian Johnson was fantastic! He made our experience quick and simple. He knew exactly what we were looking for and the prices were great! It will definitely be the place we go to get furniture from now on
My sales Rep Abby was amazing to work with. The items were in stock and arrived in a few days. Love their furniture
Hytham was wonderful.
Brett was not only extremely friendly but also very helpful, knowledgeable and most importantly patient with our indecisiveness.
Brett was an amazing salesman! He did very well keeping up with myself being ADHD as well as my daughter who is also ADHD! Thank you Brett!
Jamar Wray was so helpful, it literally only took him 5 minutes to take me too what I was looking for! He knows his merchandise very well! If your looking for items rather it just a chair are dresser like I got to make furniture to go together go to see Jamar! It only took my 20 minutes to do everything and I was done!! Great job Thanks Again -Taneka W
We found exactly what we wanted at the Ashley Homestore in Greenville, Jamar was outstanding and got us a great price and payments where we needed them! Excellent service!
Brett was very patient and helpful in locating rugs for my dining room and foyer. I appreciate Al his help.
Was greeted by Heather was shown what I was interested with. Got a great deal. Very impressed with her, she was awesome and friendly!
BJ was absolutely fantastic! Knew exactly where everything was in the store, knew all of the options and made us feel very comfortable!! He is the best!!
I was held by a woman named Heather. She is very sweet and she was very helpful at showing me different styles and different things that look good together
Shopping for a mattress can be a bit overwhelming with all the choices. Madison listened to what we were looking for and helped us find the perfect mattress.
Our experience at Ashley Furniture Greenville was pretty mediocre until it came to the “negotiation” stage. Feels like buying a used car with all the back and forth “let me go ask my manager”. You can buy all of the same items online for much cheaper, including delivery. Their delivery has gotten a bit better from the last time we purchased from Ashley (the delivery guys this time around were great. Very polite). Our walls weren’t dinged this time so that’s a plus. We had some items not show up at time of delivery due to damage before it left the warehouse. Denied other chairs because they simply didn’t fit in the space we needed them to. Ashley did take them off the bill but when I received the final bill nothing was itemized which seemed intentional so they could charge whatever they wanted for the item we did keep. If we do order from Ashley in the future it will be from their online store.
Hytham he was very easy to work with and very knowledge with the products. It was a very good experience, would definitely recommend to anyone looking for furniture.
Ms.Hillyer was a great help helping me pick out the perfect furniture. Excellent customer service. I will be back to see her again.
BJ was Awesome!! I will definitely be a returning customer!! Aleia Harris...I just can't say enough about her! I've been in sales for over 22 years & she was one the best Sales managers that I have ever had the pleasure of dealing with. She is over the top awesome!! I will most definitely spread the word! One of the Best experiences as a customer that I've ever had!! Thank you!!
First time visiting the store and was greeted as soon I walked in. Madison was great,helpful and answered all questions I had. I love the living room suite will be visiting again for future purchases.
Aleia you were an absolute joy to work with today. Thank you for you kindness, your smile and assistance. We are so excited about our selection for our new furniture. Thank you
Great working with Abby H!
Jennifer Hillyer was a huge help! Helped us find what we wanted at a great price. Would definitely recommend.
We started to work with Madison back in August when we first started the construction on our new home. Even though we were not ready to purchase she answered all our questions and we never felt pressured to buy. Fast forward 6 months returning to the store we worked with Madison to complete our purchase of a number of pieces for our living room and foyer. We highly recommend Ashley furniture and specifically Madison for your furniture needs.
We had an amazing experience working with BJ at this store. Great personal service with one on one interaction. Very knowledgeable and friendly customer service. Would highly recommend this store and BJ to anyone.
BJ was awesome and helped us pick out the perfect recliner!
Thank you so much for all your help. We were not in Ashley furniture door for a second, and Will greeted us with a smile and helped us with all of our needs. His boss, Jeff, is very nice and knowledgeable just as Will. My wife and I will definitely be back for more business. Thanks again!!
Mom and I had a great experience at Ashley furniture today! Aleia welcomed us as soon as we came in and stayed with us as we looked through the whole store! She was extremely helpful and catered to my mom and me. Turned an afternoon of shopping for new items fun!
Brian was the best! He was so helpful to us and made the process very easy.
Brett was awesome with helping us find a sectional!!
Brett was awesome! He was so helpful!
Great service. Jennifer was great.
Got the best help from Abby Hardaway today! She was so sweet!! She helped set us up with financing our furniture and got our delivery scheduled for us too! THANK YOU!
ABBY HARDAWAY is literally the sweetest, and friendliest sales associate I have ever met. Sold two beautiful items to us. She was so patient, and made my husband and I have such a wonderful experience in such a stressful time. GIVE THIS AMAZING WOMAN A RAISE! Thanks again Abby!!
Hytham Mobarak was very kind, helpful, and professional throughout the browsing and buying process. I had a great experience!
Will helped us find our new living room set and was wonderful and super patient with us as we were deciding what to get!
Jennifer was a pleasure to work with
Jamar was highly knowledgeable and customer service was stellar. We will be back
Jamar was awesome super polite and very helpful 100%
Our salesman was Jamar Wray . He was very knowledgeable of product and helpful in determining the best chair for our needs. A personable individual, knowledgeable, and very pleasant to deal with in closing our sale. Thank you, Mr. Wray
Excellent staff, Brett Cary was very helpful when I visited the store to look for new bedroom furniture. Keep up the great work!!
Very professional and knowledgeable!
Jamar helped us. Very friendly and knowledgeable. I was recommended products that I didn't about, which helped me get a better deal overall. Would definitely shop here again.
Had a great experience shopping with Braun Clark. He was kind and helpful and explained my options with patience and courtesy. The store was clean and had a nice in store selection. The sales people were attentive but gave you space to shop as well.
BJ is an amazing sales associate. He was very knowledgeable and informative with the items on the sales floor. Would highly recommend them to assist you.
Abby was amazing. I was looking for a dining room set and she walked me around and showed me the different options. Then I showed her a piece that I already had in my house and she helped find a Dining room set that matched it perfectly. I’m so thankful for her kindness, patience and expertise.
BJ was very helpful and great to work with. Had an answer for all of the questions we had and made sure we left happy
JC was extremely helpful in assisting us with everything! Made the process a breeze.
Jenn H. Was very helpful in our search for an unusual price of furniture. Highly recommend.
Purchase went great, Jennifer Hillyer was very helpful and made the buying experience smooth and easy!
We have bought from Ashley for over 10 years.Our last purchase was two triple power recliners.Our sales person was Jeff.He is also the general manager.He was very helpful and easy to deal with.We would recommend him to anyone.
When you go to the store be sure to ask for Will Floyd. My wife and I went to the store and bought a bedroom set and he was very helpful and knowledgeable about the products.
Will was very helpful, got us the best price.
Had a wonderful experience with Heather Hakkarainen - sales associate. Found exactly what we needed 😊
A mixed of good and bad. Hytham, the one making the sale was very pleasant, very professional, very accommodating. On the other hand, the young lady who tried to explain why delivery was taking 3+ weeks had a very angry, very unpleasant tone of voice. Makes me wonder if Ashley is the right place to spend our money.
Jamar was very helpful! He showed me multiple mattresses that would help with my back issues.He also showed me the actual size of headboard that I want. Definitely will sent anyone that I know his way for furniture!
Will Floyd is the real Mccoy. After he helps you he will have you feelin so good Dancing around the store like John Travolta in Greece
Jamar was wonderful to work with! He went above & beyond to ensure we had the best price & experience!
Jamar was able to give us a great deal! Thanks Jamar!!
Worked with Jamar, always a pleasure. Will be returning for the service!
I have been working with Jamar for over 5 years. He is the best person to work with, no pressure and great service. Jamar is very honest and works to ensure you leave happy. He is an asset to Ashley Furniture. I will always come to Jamar for all my furniture needs.
We had a great experience due to Jocelyn. Jocelyn has gone above and beyond assisting us in getting exactly the kind of furniture that fits us. Great customer service!
Friendly folks . Very helpful
Great experience! Needed something very specific in size and shape and Hytham at the Greenville woodruff rd location took very good care of us. His patience and attitude as we looked for what felt like forever was incredible. We now have the couch necessary to make our movie nights possible with new baby on the way. Thanks for all your care and time spent in taking care of our needs! We will be back!
BJ was excellent! Friendly, knowledgeable and did things in a timely matter.
We had a great experience with Will buying our recliner and dining table!
Will and Abby were very helpful and fantastic to work with.
JC. Amazing and so helpful!!
BJ was great and one of the reasons we chose to buy at Ashley over other local stores. The playlist was spot on too so the music in store made the shopping experience fun. Great value and excited to get new furniture.
BJ was awesome!
We have done multiple order at the Ashley Homestore w/ Hytham. He was always been professional and extremely helpful. Furthermore, his commutation with our orders has been excellent.
Jamar is amazing as always! Great customer service.
I made a recent purchase for a new couch at Ashley Homestore. The furniture is always great quality and they have great customer service. Jamar Wray was fantastic to work with.
Worked with Jamar, very helpful, knowledgable and anticipated all of our needs. Provided a lot information while anticipating our needs and questions. Never made such a large purchase in so little of time. Very Happy with the visit.
Brett was extremely helpful and knowledgeable when assisting my wife and I with purchasing a new sectional for our home! 10/10 would recommend!
Heather, in the Greenville store was very helpful and knowledgeable. The delivery was quick, thorough, pleasant. Great guys. I love my dining set.
Jamar heard all my my needs for maintenance with my five kids and three dogs, not only did he find us something durable but he found the perfect measurements for our room AND the comfort level my husband was looking for. Thank you Jamar!
Great experience buying here. Jamar went above and beyond helping us find the right couch. Will definitely come back to this location for future furniture needs.
Mr. Hytham was awesome. Will most definitely ask for him when return.
BJ was excellent and got us hooked up for exactly what we needed in our living room. Best place in the upstate!!
Braun was nothing short of amazing. He made everything seamless and was extremely helpful. Highly recommend requesting Braun, you won’t regret it! Wonderful shopping experience all around.
Jamar was very helpful and knowledgeable in helping us select and purchase our couch.
Had a great buying experience today with Brett. Excellent customer service!
Madison was super helpful!!
Braun Clark was AMAZING!! He went out of his way to help us! We are beyond satisfied with our experience at Ashley Furniture in Greenville!
Ashley’s is the best place to purchase any furniture, and Mr. Jamar is as helpful as it can get , highly recommended place and person A+++
Jamar was wonderful!! He was extremely helpful and knowledgeable about our needs. He was able to help our indecisive minds choose the right mattress and bed set. We enjoyed our transaction from start to finish. Thank you Jamar!
Abby was amazing!!
Jamar was very helpful with helping with selections and our finance options
Jamar was so helpful
Jamar was so helpful! Thankful for his help!
Jamar was great! Quick, personable, and easy to work with!
Jennifer H. Was wonderful and helped us with our sectional selection. She was very knowledgeable and easy to work with.
We had a great experience with Hytham Mobarak as our sales guy this evening. No pressure and he easily answered the couple of questions we had. We ended up purchasing a love seat and sofa similar to our last Ashley Furniture purchase nearly 13yrs ago. Thanks for a simple purchasing experience!
Brian was so helpful and made the buying process so easy
We visited Ashley with a unique situation, buying furniture for elderly parents to go to an assisted living community. Brett Cary could not have been more patient and helpful with our needs. He listened, and then showed us options. We are appreciative to Brett for helping us through some stressful times by showing empathy and kindness.
BJ was more than very helpful in helping my family get new furniture I'm our home. Definitely will recommend and will be back for future purchases.
Staff is welcoming and knowledgeable about the furniture they sell. Great selection both in store and online. Abby was the perfect sales person for us and patient helping us find out our needs for our new home.
Abby was super helpful would definitely go back for any more furniture needs.
Heather is great! Helped us with a very important choice. We will be back.
BJ is Great, the best of assistance!!!!!!
BJ was great! Fast, friendly service. Extremely knowledgeable of all item I was interested in.
Jennifer was fantastic. She was very helpful and did everything she could to find me the best sectional for my floor plan.
Sales Rep (Abby) was nice.
Hytham did an amazing job. He was really helpful the moment we got to the door
I had a great experience. Prices were great, salesmen BJ was very helpful. Totally recommended
Hytham Mobarak was very helpful for me and my husband with our home furniture shopping! He answered all of questions and helped us understand all of our options! We will be back!
Will was awesome ! Very patient and great personality .
Loved working with BJ! So much fun trying out all the couches and chairs.
Hytham Mobarak did a great job helping us get our furniture! Great customer service
Jocelyn made shopping for a table quick and easy for us and worked with us to price match from online. Great selection at the store and great experience overall!
It was a seamless, enjoyable experience working with Will Floyd (Greenville SC). Will is courteous, respectful and knowledgeable in the vast products Ashley has to offer. If you are in the market for new furniture and appreciate a no-pressure approach to sales, Will is the person to see!
Always find great furniture here! Ask for Brett!
Heather was awesome! She helped me pick out my new table and chairs and set me up for delivery. Thanks!
Great customer service and help from Hytham Mobarak. We will be back for a mattress. Thank you for your help. Tim and Renee
Jocelyn Cruz was AWESOME. What we really liked about her is she didn’t smother us and allowed us space to roam on our own. She also recognized when we needed to talk privately and excused herself to give us privacy. She was super professional and very knowledgeable about the products we were looking at. We also felt she was honest and didn’t try and upsell us anything. We will Definitely recommend this Ashley store to our friends and tell them to ask for Jocelyn. We are extremely happy with our purchase. You have a real Star with Jocelyn. Todd and Gail
After months of searching, we selected a very comfortable and stylish loveseat for our RV. Jocelyn C was friendly, professional and very helpful over our three visits to the store.
Hytham was great & very knowledgeable
We recently purchased a sofa, ottoman & chair from Ashley. We were very pleased to also be able to take advantage of a sale they had going on. Our salesperson (Heather Hakkarainen), was very efficient and helpful during the process, which made our overall experience very quick, easy and painless!
(Translated by Google) Really happy and very pleased with my purchase, Yocelyn helped me a lot according to my finances and helped me have what I was really looking for, very professional and very kind, without a doubt Jocelyn's excellent service, I leave you her card and If you are going to buy from Ashley store, ask for her, (THE BEST) 🌟⭐️⭐️⭐️⭐️ (Original) Realmente feliz y muy complacida con mi compra , me atendió Yocelyn ella me ayudó mucho según mi economia y me ayudó a tener lo q realmente andaba buscando , muy profesional y muy amable , sin duda alguna excelente atención la de Jocelyn , les dejo su tarjeta y si van a comprar a Ashley store pregunten por ella, ( LA MEJOR ) 🌟⭐️⭐️⭐️⭐️
Jennifer was a great sales associate offering numerous design tips.
Great selection and friendly staff. Matthew, our furniture guide, was very helpful and got us a great deal. Could not be more satisified
BJ stood on business! Was a breeze, go see him! Excellent customer service.
Our service agent B.J. was at hand and well versed in all the products and financial elements. His help made for smooth experience.
Abby was extremely helpful in selecting living room furniture and explaining the terms.
Will Floyd hooked us up with a new bedroom suite for our daughter. Great customer service, thoroughly explained everything, got us a great deal. Will definitely be back to buy from home when we need our next round of furniture.
BJ was super helpful, made the experience amazing with buying a couch
Great deals and Jocelyn was awesome thank you Ashley furniture for making our new home beautiful and so stress free Came back again for another purchase Scott took great care of me
Brett was amazing, ready to answer all questions and help me move quickly through the process.
If the furniture delivery and set up goes half as well as the purchase we win!! Thank you Jamar for your patience, knowledge and customer service. We will be back!
We were looking for an over-stuffed recliner and had searched several stores. Then my wife found the Ashley store web site and managed to find one we thought we'd like. The store is only about 10 miles from our home, so we headed up to the Greenville SC store. We were greeted by Braun and he took us through all the available chairs, including the one we asked about. No pressure, just a friendly buying experience. We'll go back there when we need more furniture.
Abby Hardaway was extremely helpful; she was knowledgeable in all the products and procedures of Ashley Furniture. Most important to us, she was very patient and listened carefully.
I buy EVERYTHING from Ashley Furniture. BJ was the ABSOLUTE BEST salesman that I have encountered. Very professional guy!
Abby Hardaway was a pleasure to work with!! I highly recommend working with her!!
BJ's customer service was outstanding, he told us about all the special offers and let us shop on our time. We found the sofa sleeper we wanted and he walked us through the process with ease. Getting the sofa in 2 days, awesome, we'll definitely go back to Ashley for future furniture purchases.
Abby was very helpful when looking at furniture. Knowledgeable and was a great resource when making a decision. No pushy but was very good with follow up.
BJ was awesome!! Super helpful and not at all pushy! He moved several pieces of furniture around the store to help me find exactly what I was looking for! Look for him in store to help you out!
Excellent service and great information about the mattresses
Will was very patient and helpful. He was knowledgeable about their products.
Needs to be shut down for fraud! Turned in credit card applications that did not have signature. Managers were notified of the situation and never returned phone calls.
I'm very pleased with the service--especially with Brett who helped me with the complicated technology, called me promply, and was very patient. If only there were More people like him, our world would be easier. Avemaria LaMonica
Great experience with Hytham
Hytham Mobarak was awesome! We just bought a new sectional couch and he was so patient and so helpful! He was not pushy and let us do our thing and look around on our own ....but checked in to make sure we were okay! Very happy with our purchase and the customer service we received. An expensive purchase so we are grateful for the 12 months no interest as well! Thanks Ashley!
I walked into the Ashley HomeStore in Greenville looking for a sofa/sectional and was promptly acknowledged by Abbey. I told her what colors I was looking for and space constraints I was working with. Abbey was able to quickly point out some options she had available on the showroom floor. She was very knowledgeable about the materials and construction of each sofa that she showed me. She also took the time to lookup the availability of each sofa that I was interested in just in case it may help my purchase decision if it came down to it. Abbey carefully explained the Diamond CARE protection and what it covers. My final decision had came down to the Maggie sofa and the Monaghan sofa she showed me. I really like the deep seating of the Monaghan and the contemporary look of the Maggie sofa. But then Abbey showed me the Maitelynn sofa and it just felt right for what I was looking for with the space I have and the contemporary look which I like. And it was just in that moment as I was trying to decide on the other two sofas that Abbey had suggested I take a look at the Maitelynn. And good thing she did because it made my decision all that much easier. Thanks Abbey for all your help!!
Jennifer is very knowledgeable, helpful and patient. She helped me make the best decision.
Hytham Mobark Consultation was wonderful to work with! Took his time and helped me so much I had a wonderful day buying furniture.
Jocelyn was so amazing and helpful! She made sure to help us get nothing but the best and exactly what we wanted! She is very knowledgeable and kind!!
Abby was amazing helping us find the perfect sectional for our home. She was never pushy and always informative to help us find exactly what we were looking for. We also had to move our delivery date and she was very helpful. If every sales person was an Abby, the world would be a great place!
My husband and I had an amazing experience with Will. He greeted us as soon as we came in and made the purchase of our new sofa an enjoyable experience. Thank You
BJ help me find exactly what I was looking for he was knowledgeable and friendly!
Abby was very helpful and made the process as quick as possible which is always helpful with kids!
I was looking for something very specific. When I told Hytham what I was looking for, he took us straight to what I described & worked with us to make sure it was the right size. It was perfect & he did a great job!
I Love the Ashley Homestore, Jennifer Hillyer was a great help. We were treated with the utmost respect and she was so so kind and didn't rush us but helped me pick out what I wanted and kept me in my budget. Other stores said we don't have that and we're sorry. But not Jennifer she was Amazing. I would recommend her and Ashley Homestore to anyone who was serious about buying furniture. Beautiful Showroom also.
Hytham Mobarak great salesman very kind, helpful and knowledgeable of store products.
Worst experience ever and the nightmare is not over. Ordered two power reclining sofas on 11/13/23. Was told by our sales person to please reach out to her if we had any issues. Within two weeks we had an issue. Motor not working. Sofa stuck in the reclined position. Over the course of three days we left her three voice messages. She did not return our calls. We contacted customer service spoke to a very nice person who explained their service policy. First the parts have to be ordered. I was asked for my input on what parts I felt needed to be sent. Not sure if this is the customers job or if I knew enough about furniture repair to make this decision but ok I’d try. Also found out you can’t set up the service call until the parts are delivered which took about two weeks. They arrived on 12/15. We called to tell them the parts arrived and asked them to set up an appointment only to find out the earliest they can come is 1/13 which is a very long time to wait. By the way, this particular sofa was barely sat on and was stuck in the reclined position so it looked especially nice during the holiday season! On 1/13 The tech supposedly fixed the issue by changing the motor. Within one hour of leaving, the sofa once again stopped working in the reclined position. Called customer service and went through the entire story again. We told her we were not happy and either wanted a new couch or a refund. She understandably couldn’t make that decision and told us she would speak to a coordinator on Monday 1/15 and promised to personally call us. She did not. We called at 11am and asked to speak to her specifically since she knew the story. We were told she was on break and would call us back. She did not. We called at 3:30 and of course had to explain the situation again to another person. This time we were told the decision was made to order more parts and send out a tech again. We questioned why we did not to receive a call and why once again we had to make the call to them. We told her this was unacceptable and wanted to speak to a manager. She said she would have someone call us but it can take between 24/48 hrs. We aren’t holding our breath for a return call. We are beyond frustrated with the way Ashley handles problems with their products. We have no idea when we will have resolution.Had we known their procedures prior to our purchase we most likely would not have bought furniture from them. I wanted to write this review on Ashley’s website but I could not find a way to write a review, hmm.
Jennifer H. did an AMAZING job helping us. She came in on a day she was supposed to be off to make sure we got the consistent help she’s been providing us since day one. She was incredibly patient with us and helped us find our dining room table and our bed frame. As new homeowners, she really helped us feel so at ease with this exciting, but biiiiig, next chapter of our lives.
Ask for Abby if you visit the woodruff rd store. She is great and was very helpful and friendly!! Very happy with our purchases and experience!
Abby H. was super helpful. It felt like we were doing business with a friend. Definitely ask for her if you for your furniture needs.
Had a wonderful experience with Jamar. He was very conscientious and not pushy at all. He was also extremely professional and made our purchase seamless.
Great buying experience with Brett. He helped find what we needed, found it on sale and set up a delivery day the fit us great. 3x now we have bought here with great service everyone. Thank you!
Jamar was amazing! Helped set us up for the most discounts and walked us through everything. He made it stress free and enjoyable!
We were very impressed with the service and how well made the furniture we purchase. Also our sales agent was very informative and new the product well. Excellent customer service.
Hytham was wonderful to work with, he helped us a lot on our couch
Brian Johnson made our first experience buying furniture for our new home a breeze. He was kind, courteous and helped us with everything we needed. Thanks again Ashley Furniture
Madison did an awesome job of showing me bedroom chests . I needed up ordering one and it will come soon . Very reasonable pricing also
Brett was great!
Will Floyd helped me purchase kitchen chairs and a cream leather loveseat. Will was very accommodating and the overall experience was great. I highly recommend Ashley Furniture.
Our in store experience was good until it came time to discuss price. After some negotiations and consultations with “ the manager” we agreed on a price and felt like we had gotten a good deal. We were told the price was only good for that day and if we left the deal was gone. When we got home and went on line we realized this super timely deal was the same as the on line price for the two items we bought. This was so disappointing and that part of the experience felt like buying a car. Delivery was timely and only 4 business days later. The delivery guys called to tell us they were on the way and closed the conversation by indicating that tips would be appreciated. This felt like a shakedown and since we had paid $200 for delivery there was no tip. While we love our new furniture I’m not sure we would go back to Ashley Furniture because the process felt so shady and disrespectful.
Kristen Bowling was my sales rep at Ashley Homestore in Greenville. She was very pleasant as well as knowledgeable about the furniture. She listened to my needs and helped me choose the furniture I wanted without pressure. I felt satisfied with my purchase. I would definitely seek her expertise for future needs.
Abby Hardaway was our sales person I feel she went above not just for the sale but after the sale also. Thank You
We walked in and was greeted by a very friendly sales lady. Told her was I was looking for and she let me look around the store without her following us around. When I was ready she was right there and she placed my order and answered all my questions. She was great. Thank you
Great service. Abby was a great help.
Abby was good 👍
Abby was great! Highly recommend her!
Good selection and staff was nice.
Monica was very knowledgeable, patient and helpful with our needs for anew bedroom suite and dinning room set. Definitely recommend her and the the Woodruff rd store.
Jennifer was very helpful
Brett Carey was a lot of help at the Greenville store! He even moved furniture around in the store so I could find the right end tables to match the couch we where purchasing. Thanks again Brett for your help!
Abby was wonderful and so helpful to us in selecting our new couch! I am very glad we were able to work with her as it was a better experience in-store than we have ever had previously at other stores.
Great sales experience!! Thank you for going above and beyond Hytham Mobarak
Brett is an excellent designer, highly recommended
Jennifer helped us. Everything you want in a sales person. She was knowledgeable, informative, honest and friendly, patient, helpful and kind. She remembered our names and we didn’t feel pressured to purchase, but we did!
Jamar was amazing. So refreshing to experience high professionalism with a staff member that actually had expertise in the area we were purchasing.
Abby was patient and helpful. I was able to pick out what I needed without added pressure.
Heather was the best! After looking at 3 furniture stores nearby I came back to this one. Great selection, prices and vibe!
Hytham Mobarak was great and had answers for every question we asked. 👍
My wife and I have been furniture hunting for months. Weve been to several stores and couldnt find the right thing for us. Hytham Mobarak helped us out tremendously. He was incredibly knowledgeable and let us have our own time looking around the store checking in from time to time as well as giving us an in depth overview of some of their mattresses. In the end, his expertise and knowledge helped us make the best possible choice and despite there being holiday sales incentives, he wasn't pushy or overbearing. I'd definitely recommend shopping at this Ashley store and asking for Hytham when you arrive!
Hytham was helpful, kind, knowledgeable, and patient during our visit tonight. We never felt pressured to buy the couch we were interested in, and he answered all of our questions while allowing my husband and I time to discuss it privately. The process was quick and easy, which is a bonus when you have two littles with you! Thank you so much, Hytham. We look forward to discussing mattresses with you on our next visit.
Hytham Mobarak was and very knowledgeable. Great experience.
Will was extremely helpful in helping my husband and I find the best furniture and mattress to fit our needs! He worked with us to fit our wants and needs and made we are got exactly what we were looking for!
Abby Hardaway was super helpful and knowledgeably! Be sure to ask for Abby 👍🏼
Abby was super helpful and patient with us. Will always come back!
Jocelyn Cruz was very helpful in helping us select the best sofa and loveseat for our home. Thanks again Jocelyn! Hytham Mobarak was helpful in closing out the sale for us today. Hytham, you made this so easy. Thank you!
Responsive, listened to our wants, identified the ideal match, worked to get best deal. Smooth, quick, highly recommended.
Abby took great care of us. Excellent customer service and experience for us.
Felt a little pressured into buying more with my item, even thought I said no multiple times. Wasn’t a hospitable experience and seemed more interested in just making money.
If I won the lottery I would buy more furniture at this location from Abby H.. As a first time home owner she helped me pick the coziest sofa for my space that my pets can’t ruin.
Overall fairly satisfied with my purchase from Ashley. We managed to furnish most of our house with our nightstands, wall art, sectional, dining table & some accent chairs along with a TV stand. Will was very helpful from the start. Only thing I wasn’t ecstatic about is the whole “we price match to Ashley online” doesn’t apply to all financing options apparently so when the dining set we liked online went on sale, we were informed they could not price match & even with the discount they gave me in store, it was still well above the sale price so it was disappointing to be mislead. Other than that, our furniture arrived promptly & the quality is as expected. Very happy with our purchase!
Selection of what we were looking for was limited, but we did find something we liked. Heather was super helpful and got us a great discount. Store is clean and inviting.
We came in to look at couches and Matt was super helpful and friendly. He got us all set and we are now just waiting for it to be delivered! Would highly recommend this location!
Hytham Mobarak. Was very knowledgeable. And very helpful answered all questions. Very happy with my experience. Thank you Hytham. Martha I went back and purchased a loveseat. They gave me a great deal. Very professional and everyone was very friendly. If I need anything else I will surely go and let Hytham assist me. Great job guys. Martha
Will was so helpful and kind! I found a great kitchen table.
OMG Brett was SO AWESOME to help me with my space planning. He was so patient and kind!
Excellent!! Thank you. Mr. Hytham Mobarak.
I worked with Hytham, he was quick to greet us at the door and gave us time to browse the furniture and was super informative about the products and warranty options. He didn’t make me feel pressured to buy anything at all, was very patient with me when I had questions and made the experience very pleasurable. The financing portion was the easiest part! He was quick, thorough, and got us in and out of there with ease. Would 100% recommend asking to work with Hytham if you ever go into this store to make a purchase.
Customer service was wonderful. No pressure to buy. Great experience.
Abby met us when we walked in. We told her what we were looking for and she walked us directly to the couch and loveseat we were looking for! She was very knowledgeable and fantastic to work with. This will be where we go first for our furniture in the future
Had a very good experience with Will. He was super helpful in getting us the information we needed and getting delivery scheduled
Working with Hytham was very easy. He took time and worked with us without it feeling pressured. He's very laid back person and we found that he was a genuinely good guy. We really appreciate how welcome we felt while trying to find the right sofa. Thanks Hytham
Too expensive
Abby was very attentive and supported us to find the best furniture pieces for our new home. Thanks!!
Abby was really nice, and helped us to find the best furniture for our project :)
Paid for assembly team came out with no tools and when I asked for them to send someone else she basically told me no team goes out with tools, so you make people pay an assembly fee and refuse to put my furniture together was on the phone for hours with rude employees with an attitude.
We had a great experience during this visit to the showroom, and Will was patient, informative, and waited on us to make our selections of furniture. Great Job Will! Chris and Amy Carroll
Brett at the Greenville location was extremely helpful! We walked in not really knowing exactly what we wanted and he was so patient with looking at all the options with us! We will definitely return to him for our future furniture purchases.
I shopped yesterday and found several items to purchase. Will Floyd was the associate who helped me and he was excellent.
My experience was delightful. Addy was very helpful and made my experience very good
Abby H was excellent with helping us out today with finding our living room furniture! She was outstanding!
Abby H helped us so much today to find our family the perfect living room furniture! She was so beyond helpful and so kind! We will definitely be back to see her!
Abby hardaway was a great help. We bought our kitchen table at a great price. She also helped with a good price.
we were in search of a sectional & ottoman for our new home. hytham was there to help us from the phone call i made to the store looking for a specific couch, to when we came into the store & completed our ordered! he made this experience very smooth, he is amazing!! we will be back in the future!!
Abby Hardaway was so nice and kind. Seriously, getting a couch was so easy with her.
I knew what I wanted when I went in, was taken directly to it, and bought on the spot. I was in and out in 20 minutes.
The Ashley Furniture store in Greenville is great! They have a huge selection and a lot of items stocked im their warehouse and available for quick delivery which was a pleasant surprise after hearing horror stories about long wait times for delivery from other stores. Their sales manager, Braun, was awesome! He patiently helped me pick out furniture for multiple rooms on our new house and even texted with me after the visit when I needed to add on a few extras items. He was GREAT and gave exceptional customer service!!
Hytham was great at helping us decide on a new couch!
Brett was a pleasure to work with! Great customer service, excellent education, and made the purchasing process easy 😊
Hythm is a wonderful salesperson! He is very polite and helpful.
Ms. Bowling was great. She helped me out so much and did amazing helping me with my purchase.
My Girlfriend and I were looking to purchase a brand new mattress and frame this afternoon. When we stopped in we were greeted by a Furnishing Consultant named Matt. Matt was super personable and asked what we were looking for and took us straight there. I was impressed of all the knowledge he had provided to us about each mattress. Safe to say we definitely made a purchase today.
BJ was very helpful and patient as my wife and I looked at all the options available and took our time in making a decision. We ended up purchasing a sofa/love seat combination at a Black Friday discount saving us over $400.00. Thanks BJ.
Best service from Hytham Mobarak
Abby was extremely helpful in helping me figure out what I wanted — thank you so much! I just ordered some furniture for my living room. I had a few ideas of what I wanted but didn't know if it would work or how I could pull it together given that I have a pretty eclectic taste. Almost immediately after walking in Abby greeted me, started learning what I was looking for, was showing me items that would work well with what I wanted — but allowing me time to digest what I was looking at and to make decisions. She even grabbed some items from the couch I wanted to see how well it would go with other furniture. And, on top of that, she helped me find things I didn't realize I wanted until she pointed them out! She made the ordering process a breeze too! Once I left I had a good feeling and idea about how the items will fit together and know that they'll look great and go along way into making my house a proper home. Thanks Abby for everything — and for spending so much time helping walk me through decisions — I really appreciate it!
Jennifer was amazing! She offered helpful suggestions and insight to assist us in our choices for our new home. I would reccommend Ashley, and especially her, to anyone.
Where do you begin when your experience was amazing from start to finish!? I'll start with the greeting, fun, friendly, inviting, and enthusiastic! I walked in thinking, oh I'll just browse and be on to my next store, little did I know I'd end up purchasing my new couches an hour later. Abby had the BEST customer service and was SUPER knowledgeable in any and everything we asked. If she didn't know something , she found out. I'm picky when it comes to the couch I want and she could see that, and STILL she showed me every couch she thought would suit my preferences until we found the one! She made sure she did her job, make a sale. And she did it VERY well. What a pleasant experience Abby gave us! Will definitely be back!
I'm not happy with my choice for a full size bed, 3rd visit the assoicate helped some but to my satisfaction, I'm racking myself to make a comfortable choice . Thanks
There where lots of furniture to choose from, our consultant Mr. Hytham Mobarak was spectacular, when asked questions he was ready with the answer, which made our experience so not stressful. We will shop there again.
Abby was the sales associate helping us and she was AMAZING! I honestly don’t know if we bought the couch because it’s a great couch or just because she was so amazing!
Will was the best person for me and my family. he really helped with making things clear and smooth. best customer service around!
Great furniture store, good prices, and good workers. A worker ,Hytham was a good translator and great helper
Hytham was amazing! The sleep test was the best ever. He was extremely patient and also very knowledgeable. Thanks Hytham.
Heather Has been a wonderful person. She has gone above and beyond for my daughter when she bought furniture from Ashley’s and now for my husband and me Always there when we had questions came on her day off even texting to let us know about the furniture we were looking at I couldn’t recommend a better sale person than Heather.
Absolutely wonderful! Within seconds of entering the door this very well dressed and fun spirited lady welcomed us. When I told her what we were looking for she walked us back to the area where the power base and tempur pedic mattress were held. We tested several beds and she shared the functions and perks with each one. We were able to test each bed for minutes so that we truly understood our needs but also that it would be perfectly suited for them. She never rushed us or made us feel like we were wasting her time. We do not have the bed yet but that should be here in time. I’ll do my best to update this when it is delivered. Ashley you need more mature ppl like this lady. She was the best! Her knowledge of these types beds was much appreciated. Thank you for providing the things we need but for also the best customer service we could have received. As for the experience in the store, a definite 10. Ashley furniture is the only place we purchased from for the past 15 years. Thank you!!!
Hytham was a great help! Thanks!
Mr. Jamar is the man ! ❤️
Don’t go to the Ashley furniture! The manager quoted me a price then went up 600. They are not trustworthy. I wouldn’t shop here with their racial discrimination.
Braun was excellent! He was knowledgeable, friendly and engaging. He instrumental in making our experience memorable! Kudos!
Heather was awesome to work with. She was engaging and patient as we wandered around looking for a couch. After an hour we finally made a decision and Heather was just great, making the paperwork a quick and easy process.
We worked with Abby Hardaway again and she was wonderful. We finished buying the last of the furniture that we needed. Also the delivery of the furniture was excellent!! Great guys and the product was in excellent shape.
Second purchase. Helpful sales people and best prices.
Abby is the best! She helped me imagine how everything would look in our room, and helped point out which pieces would match our dimensions, lifestyle, and budget. Very knowledgeable. No buyers remorse here.
Quick and helpful service from Matt! Thanks!
Will was extremely helpful and even managed to have my furniture delivered before Thanksgiving. Love my couch and loveseat, they make my living room complete. The delivery team was polite and extremely professional. Overall a wonderful experience with Ashley Homestore!
We bought a recliner from Ashley and Abby Hardaway provided us with exceptional service and information. Will definitely return for our other furniture needs.
Excellent service and very quick
Got a defective sofa. Paid a fiend 50 bucks to wait on it. Luckily, he called when it wouldn't work. (Electric) paid a coworker to stay for second delivery. Didn't work again. I assume same damn broken sofa. Out 2k for same broken sofa No store manager avail. Only the 800 number. Not much help. They don't care will definitely call my credit card company. This is an entire fiasco simply for a sofa.
Hytham was fantastic! We have a new home and getting mostly new furniture - Hytham did not disappoint in his recommendations and process for selecting a new Tempurpedic mattress and a new recliner set for our theater room. He helped a great deal with going over the options and was very thorough and friendly :)
BJ is the best! He always finds what I'm looking for! Delivery was fast and I'm very happy with my purchase.
Braun Clark is a very friendly seller, he helped me with all my financing and what I wanted from the store, completely pleased with his service
Bruan was a delight to work with. Extremely helpful answered any questions me and my husband had, and let us take our time to make choices without pressuring us to make any descisions. Would highly recconmend this store and its staff for quality furniture and excellent customer service
Will did an excellent job showing us just what we asked for and giving us options to get an Ashley credit card and save money!! Would recommend William any time
My girlfriend and I had a great experience with Jamar and got the recliner loveseat we wanted! Very easy process including the delivery and setup.
We went to Ashley Furniture in Greenville after 4 stops that were not helpful. Abby H. greeted us immediately. We have an odd shaped room and were really struggling to find something that worked. She took the time to really understand what we were looking for, drew out our space, and helped us completely reimagine what we could do in our space! She has education in Art and was able to visualize different options (and explain them to us!) She was very knowledgeable about all of the products, answered all of our questions, and was extra kind to our young children who were over shopping. We entered the store defeated and left excited about our space with a brand new couch!
Wonderful assistance. Hytham Mobarak provided great service!!!
We were helped by Kriste Bowling who was fabulous! it took several weeks for us to make a decision but she was super patient with us and was super knowledgeable. It was a great experience!
Hytham Mobarak was very knowledgeable and helpful. He made the process of buying furniture easy.
Horrible Experience! The purchase process was fine. They then scheduled delivery and never delivered. When I called them they said that their computer crashed. They then scheduled another delivery attempt. The second time they called the morning of the delivery to cancel because the furniture was damaged. The third time they delivered on time but it was a month after purchasing the bed.
I had a very good experience at Ashley! I told my Sales Rep (Madison) exactly what I needed and she listened and took me to what I had asked for... Everything that I needed was on Sale and was very good quality. I would definitely recommend Ashley and my Sales Rep, Madison Smith!
Terrible customer service.
This is the second purchase we made at the Greenville SC store. We are totally satisfied with the bedroom furniture and recliners we bought. Our Sales Rep, Jennifer, took all the time required to show us all the items we were looking for and to answer the numerous questions we had. The furniture was delivered and set up by the Service Team, promptly and to our total satisfaction. Ashley is our “Go-To” store.
I love this place!! Brett is the greatest guy. He was very helpful and patient. I will return here again. I love the friendly customer service. Honk for BRETT!!
This entire company is a scam. I purchased in July of 2023 and didn’t receive all my items until September and after being told it would be 2 weeks to deliver. It still wasn’t correct. My “BRAND NEW” couch that’s over $2,000 was delivered dirty and damaged. I called on multiple occasions, spoke to MULTIPLE “MANAGERS” and nothing was ever done for the inconvenience. I was told that I would be given something for my inconvenience and as of today (November 4th) I still have yet to hear anything. Please take my word never shop here; take your business elsewhere to people that actually care!
If you need a new furniture, Matthew Kennedy got you!! He was very professional, friendly and easy to work with. I am in the retail myself and I don't like pushy salesman. Matthew was not pushy and he took time to answer all questions that I had. I purchased Precia Rug, Carmely Wall Art, 2 Ceramic vases and 5 candle holders. I will definitely return to purchase bedroom furniture.
Do not use Ashley home furniture in Greenville S.C. they have lied to me multiple times. I was told I could purchase a table 10/27 and pick it up 10/28, 10/28 I go to the warehouse funds removed from my account and a receipt for my purchase in my email. To be told I could not have the table I purchased because of issues on their end, but they had no issue pulling the money from my account!Update 10/28 I'm told I'll have a refund in 2-3 business days 11/3 still no refund but an invitation to purchase from them again, it's starting to feel like a scam!!!
Very helpful and enjoyable experience
No one person working there cares to follow through with anything they tell you!! Be sure to set aside an entire day waiting for a delivery, of which they will have you confirm a 4 hr window & tell you you'll be charged $79 for not being there!! However, they do not show up in the 4 hr window, but whenever it's convenient for them...forget about customer service!! That is a thing of the PAST
Jamar Wray made our experience an absolute joy and a pleasure. His knowledge with Ashley’s products far surpasses most salespeople. We highly recommend him and Ashley Homestore of Greenville for any of your furniture needs. Thanks Ashley
Hytham was absolutely incredible. We're redoing our bedroom and we walked in not having a clue what we wanted. He was so patient with us and didn't try to "upsell" us on anything. He just wanted to make sure we got something that we would be completely happy with. Would definitely recommend him to amyone looking for new furniture. Thank you so much!
Hytham was so incredibly helpful in assisting us find furniture for several rooms in our home. We truly appreciated the assistance without pressure to buy and will be back for additional future purchases.
This is a review of the operation not the furniture. I haven’t gotten the furniture yet. We waited two months for a piece of furniture the sales person said I would have in two weeks. After two weeks I called six times. Twice the system was down. Once I went through the automated system to get a call back (never happened). Three times I spoke to a customer service person. Out of those times, two people told me I just had to wait for them to get it from the manufacturer. The last time, less than a week ago, I spoke to someone who told me my purchase was on layaway. I had paid full amount in the store. She changed that in the system and three days later I get a voice message saying they are delivering my piece. They also add if the day they choose doesn’t work for us I will be charged a $79 rescheduling fee! Really? I was going to pick up some more items however after this I will just shop one of the other retailers that sells the same stuff even if it’s more expensive. Operations has to be better than this. You made us wait because the order was in your system wrong (and two people missed it) and then if I am not around when you say you are delivering it, I get charged again. Sad
Do not use Ashley home furniture in Greenville S.C. they have lied to me multiple times. I was told I could purchase a table 10/27 and pick it up 10/28, 10/28 I go to the warehouse funds removed from my account and a receipt for my purchase in my email. To be told I could not have the table I purchased because of issues on their end, but they had no issue pulling the money from my account! Update 10/28 I'm told I'll have a refund in 2-3 business days 11/3 still no refund but an invitation to purchase from them again, it's starting to feel like a scam!!!
Great experience! Hytham was wonderful to work with. Helped me get the right kind of chair for my 89 year old dad. He gave information I needed, but then would give me time alone to sit in chairs, measure, and think about it. But was available whenever I had more questions. The chair was delivered BEFORE we expected and everything was just as it should be. Thank you Hytham!
Seeing all of the positive reviews I knew I would have a great experience with this store and I couldn't be more WRONG. I moved down from NJ October 1st and went straight to Ashley's as I have always had a positive experience with them in NJ when I bought furniture. Walked in treated very kindly financed furniture, expected delivery date would be in a few days (keep in mind I had no furniture in my apartment we were sitting on the floor) so I was so excited and thought it was a quick turn around. The day before my delivery I get a call saying systems were down and furniture couldn't be delivered. UGH! Ok, well I've been this long without furniture what's a few more days? A WEEK goes by I hear nothing, I go back to the store to speak with someone they continue to let me know systems were down, took my phone number and someone would call me with updates. Never received that call from anyone, not my sales rep, store manager anyone just to keep communication. October 14th I still haven't heard a word so I went to another furniture store in the area walked in picked a new set furniture was delivered in 2 days. Ashley's finally calls me to schedule delivery, I tell them I no longer want the furniture and please cancel. The rep says ok someone from the store should be calling about your refund, never received that call. October 25th they call to schedule delivery AGAIN, so I call customer service and email them my frustrations because either them or the store is incompetent and at this point I want my refund and COMMUNICATION. They JUST CANCELLED MY ORDER YESTERDAY October 26th after me having to email and call them. They even put me on the phone with my sales rep Madison who seemed to care less that a month of this nonsense was not good customer service. An apology could have went a long way!!!! I will NEVER deal with this store again, for all reasons mentioned above. Again, a simple phone call from the store would have been enough for me to wait, I received nothing but BAD CUSTOMER SERIVCE.
Hytham took care of me and my husband, we are super happy that we got to meet him, very good person, and patient, and the Spanish language was a big plus!
Hytham was very personable and professional from the moment we walked in through closing the deal. Very knowledgeable of the products and services. We definitely recommend him and will visit him again if we have furniture needs in the future.
It was a very pleasant experience, and Haitham was an excellent salesman; pleasant and knowledgeable. patient too because it took me a while to find something that I really liked 100%.
We went in with low expectations but Hytham went above and beyond in helping us out to get the perfect couch.
We received our dining room set (the Havalence set) in November of 2022. Thank God we have the insurance policy on it because before the year was out one of the chairs broke (without a heavy person sitting on it). That was almost a month ago. I called the store and began the procedure to get the chair repaired or replaced and received pieces in the mail the following week. Because we are not allowed to repair it ourselves because we will void the warranty, we have been waiting. I have called frequently in the last few weeks and have been told that their system is down over and over again. I don't know what kind of incompetence this is but I have left my name and number with more than one person and have yet to get a person scheduled to repair the chair. The other chairs are also loose and have been tightened several times. The table itself is a pain to clean because of all the ridges and the paint covering that it has is beginning to also peel off. As much as I loved this dining set and feel that it fits perfectly in my house. I am second guessing having gone with Ashley Furniture. It's not just about selling a piece of furniture. It's also about backing it up. If I had wanted a cheap piece of furniture that was not going to last the year I would have gone anywhere else and save myself a lot of money. At this point I would not recommend dealing with Ashley in any way.
Bought a bed and mattress. Very satisfied. Will Floyd the salesman was very personable, knowledgeable and helpful
We had a fantastic experience with Will .F My wife and I moved into our new home and was looking for a new bedroom set amongst other things Will helped us even though the store was busy. He made it feel like we were the only ones in there did a fantastic job. Thanks again from the Crowe,s
Hytham Mobarak is extremely knowledgeable and patient with us getting our new mattress. Highly recommended Hytham for all your furniture and mattress needs.
Will Floyd was absolutely amazing to work with. He made a great suggestion that resulted in me buying the sofa and chair that I wanted, that was not a part of a set together. Very courteous and professional.
Go See Mr. Mobarak. Very knowledgeable about the products, great customer service. Won't be disappointed!!
Our experience purchasing was pleasant and finished delivery of ten days. Not only did it not get delivered but no one reached out to let us know, and acted clueless when we called customer service. Still waiting on a return call so we can rearrange our schedule again for delivery. The price on the chair was very reasonable but I’m afraid this is a classic example that you get what you pay for. Not much.
Incredible customer service. Very friendly and personable. Will return to this location if we ever need furniture.
We bought 2 of the exact same couch on 9/10/2023. Delivery was expected for both on 9/29, however; only 1 of 2 couches was delivered. After calling and speaking with customer service and the warehouse, everyone kept saying they didn’t know what happened to it, it was just lost. After a few days our sales rep called us saying that they were going to have a new couch delivered on 10/06. That Wednesday on 10/04 we received an email, text and phone call all stating “their systems are currently down and they are unable to make deliveries”. We were upset but understanding at first. After speaking with multiple associates and my sales rep over multiple days since, they are still telling me “their systems are down and they can’t even log into to check information, make refunds (which I have asked for several times now) or anything. I still have yet to actually received a call from them, as I am the one who has to call to check on the status. It is very unprofessional, and I feel like I’m being given a run around. How are your systems down for a week now and you can’t process deliveries, refunds, or anything. I was even told my our sales rep they aren’t getting paid. I have asked multiple times if my data has been breached and they assure me that’s not the case, but can’t give me an explanation of why they “can’t get into their system.” They are holding onto about $2000 of mine and I may have to take further action because the issue is still not resolved. Poor communication and below the standard for customer service. I will not be buying from Ashley anymore.
I bought two mattresses on 10/06. Matthew was very knowledgeable and helped me make the right purchase for my needs. It's the best buying experience I ever had.
Hytham helped me find an amazing sectional that fit the style I love, with the texture I had to have. I wouldn’t not have been able to find it without him. They have beautiful furniture in the building and everyone was so kind especially Hytham. GET THAT MAN A RAISE
Hytham was amazing! We came in super late looking for a couch and he helped us until we found the one. Highly recommend coming here just so Hytham can help you out and get you the best deals on any furniture you might need.
Salesperson even interacted with our grandkids allowing my wife and I a relaxed environment for us to make sound decisions. Looking forward to the delivery of our new furniture.
Braun Clark was amazing. We told Him what we wanted and he took us right to it. Worked with us with our price point. Very knowledgeable. Happy with service amd our purchase!!!!
The attention provided by Hytham Mobarak was great. He listened to all our needs and had a lot of great recommendations for us. Definitely recommend visiting Ashley Store.
We had great experience working with Will. He was very helpful and knowledgeable without being pushy. He allowed us to make decisions without trying to sway our opinions. Very helpful in picking out our bed frame.
Brett was wonderdul and made it very easy!
Abbey was amazing extremely helpful
Walked in today looking for a living room set and kitchen table and right away Abby Hardaway filled us in with all the current specials they have going on and later check up on us after we looked around looking for our favorite ones and once we came to a decision we told Abby and from there we went through the process. #GoAbbyGo
Excellent customer service! Hytham has great product knowledge and we appreciate him helping us make the right choice. Thanks!
Jennifer was wonderful! She greeted us at the door and told us they only had one table like what we were looking for and she would have to get the information on the computer. My husband and I looked around in the meantime and found something totally different than what we weren’t looking for. And she was very professional and friendly, and we couldn’t be more pleased with our purchase! She help me to find a dining server that matches my new dining table and chairs perfectly!
My wife and I are moving to new home, Brian worked with us and was great! Listened to what we were looking for and gave us options! Thank you Brian
Very professional salesperson. Not pushy at all and very helpful. I’d highly recommend Ashley furniture. Thanks for the experience ❤️
Heather was soooo helpful and considerate while I was shopping for furniture. She texted back promptly when I had questions and even came into the store on her day off to help me. She genuinely cared about my needs and provided thorough information. Definitely recommend visiting Ashley Furniture! Request Heather!!
Over the past few weekends, we've visited several furniture and mattress stores in the area and the Ashley Store on Woodruff was the only store that not only greeted us but also really took care of all our needs. Our salesman was Brett and although new, he was so very kind and addressed all of our needs. After seeing a few things that we were interested in Brett was able to suggest the perfect bedroom set that met all of our needs. Hytham assisted us in the search for the perfect mattress. He was very experienced and really knew the products and we were very happy with the mattress shopping experience. The Manager that day also assisted us and was also very pleasant to work with. Overall, we were extremely happy with our decision and our purchase. We would definitely recommend this location for an excellent customer service experience.
Heather was awesome, very personable, explained everything, made my purchase super easy.
Will was great. Friendly, professional, and knowledgeable.
The people in the store were very helpful and friendly, but I will never buy anything from Ashley as long as they are using the current delivery service. My daughter has been waiting over 4 hours for a delivery and they still have not shown up.
BJ what awesome, very knowledgeable and worked great with us. Also great mannerism.
Brian Johnson was great, we purchased our furniture from him and returned to buy our kids from him as well. Highly recomend!!
B.J. was AWESOME!!!
Just bought new living room set. Awesome experience! Hytham Mobarak was our consultant and he was very friendly, knowledgeable, and would definitely refer my friends to him.
I just moved to town and needed furniture. I've bought furniture from Ashley in the past in other places so I knew where I wanted to go. Jennifer Hillyer greeted me with a smile and walked me through various options and worked with me to get the best possible end result. Thanks Jennifer! You made a stressful week so much better! I'll be back 😁
Aleia was awesome to work with. She helped us find a solution within our budget, and we are so excited to get our new furniture.
BJ helped us find the couch we wanted and helped us stay in budget without pushing for more. He was awesome.
Love Ashley Home Store. I can always find what I am looking for at a great price. Thanks Ashley
Aleia was by far the most professional, knowledgeable and kind salesperson we have ever dealt with. The entire process from finding the inventory we wanted to the finance and delivery was smooth and easy. Thank you Aleia and we will definitely be back to see you for our next furnitire purchase.
Abby were very helpful
BJ was amazing. My husband and I enjoyed working with him!!
Will Floyd was a great help - very cordial, helpful and patient. We started our search for 2 new couches at Ashley. After checking out 7 other furniture stores we ended up returning to Ashley where we made our purchases. Thank you!
Hytham was fantastic and a great help!!!
Excellent customer service and patience as we picked out items for our new home. Jamar Wray’s professionalism and expertise made this such a enjoyable process!
Great customer service by Hytham!!
Phil was amazing.. He was such a tremendous help come see him !
I had a phenomenal experience with this store and the purchase. Jocelyn was the true selling point. She was kind, patient, funny, and incredibly knowledgeable with the products. If I need any additional furniture I’ll surely come back because of her!
Jamar was super helpful!
We purchased power sofa and recliner today with the assistance of Jamar. The atmosphere was awesome no pressure at all. Jamar allowed me and my mom to look at furniture without hanging over us. We will be back for a bed and mattress set soon. Thank you Jamar for all your help and with making our purchase smooth and easy. We will see you again soon.
My partner and I had a very enjoyable experience at Ashley's home store. Our salesmen, BJ, was very helpful, friendly, knowledgeable and answered any questions we had. Too big thumbs up to BJ. We look forward to a return trip as we are furnishing our new home. Keep up the good work Ashley and BJ.
Just bought some furniture for our new house. Had the best experience thanks to Will. He was so helpful with helping us plan out our area and was very knowledgeable about every piece of furniture in the store. We love furniture from Ashley!
Abby was awesome Courteous, knowledgeable, very friendly. Five stars!
Great experience! Help was offered without being overdone and bothered. Knowledgable staff!
Jennifer greeted us and made us feel comfortable and appreciated has a customer.
BJ was very patient and professional!! Great customer service! He explained everything that we asked! BJ was awesome!!
BJ was awesome. He helped us so much and we love our new sofa.
Great service and impeccable attention to detail . Very responsive to questions and needs.
Hytham made our outdoor furniture buying process an amazing experience. It was seamless! He answered all of our questions and educated us on all the options. We appreciate his help and will definitely be coming back to buy more furniture with his help!
My husband and I have been furniture shopping all weekend we are huge fans of Ashley Homestore but today we were extra happy bc we got the opportunity to work with Brett and he is amazing, he was sooooo helpful and kind! He made the experience enjoyable and easy and fun! Highly recommend him as a top sales guy he was truly fantastic!
Great customer service! Very helpful and no pressure at all Highly recommend
Will Floyd was the most courteous, patient, sales person I've ever worked with.
Phil did a great job helping me and my girls decide on some furniture that fit me. Loved his energy
Thank you Hyham Mubarak for for spending so much time with us while we were deciding on furniture. You're a fantastic salesman!!!
A big thanks to Hytham Mubarak for being so kind while we changed our minds several times on our decision for furniture. Always a smile. Such a patient gentleman.
Jamar Wray was very professional and helpful. I highly recommend him.
Awesome help, friendly and walked us through the whole process with several furniture prices. Very knowledgeable
Jocelyn was amazing! Great customer service!
We stopped into Ashley today for some barstools & Brett & Jennifer were so helpful! They found us the perfect barstools at a wonderful price and made sure we’d get them the same day! They were lively and fun to talk to, which made our shopping fun and easy! We can’t wait to get the rest of our furniture from them as well!
Braun Clark was very friendly and knowledgeable, he took his time showing me options and explaining the pros and cons for each. Ive purchased here before and everytime its been signature service.
Super
Excellent without hard sell yet, offered other items without pressure. Sales rep.(Matthew Kennedy) was knowledgeable and very helpful. Highly recommend.
BJ was very helpful & understanding when I had to change my order. Very friendly!
Jocelyn Cruz was awesome she was very knowledgeable about the furniture we was looking at, very nice and pleasant. She answered all our questions.
Love Ashley Store. The employees are amazing people, so king and helpful. Scott you were awesome in helping us purchase a sleeper sofa, end tables and coffee table. Thank you for much for your help!!!!!!!
We had an excellent experience at Ashley on woodruff rd here in GVL, SC. BJ, the sales associate was amazing! Very detailed, not pushy, and helpful with every question. Would highly recommend working with BJ.
Abby was super helpful in finding the right furniture.
BJ was terrific.
BJ was great to work with. No pressure but very helpful and even brought a pillow from his own couch to show us what it would look/feel like.
I want to thank Abby Hardaway for the help and support during the purchasing process of few items for our master bedroom. She was very knowledgeable and helpful. I will definitely go back and ask for her help. Thank you again.
Phil helped me over the course of 2 days trying to decide. He was extremely patient and very helpful and friendly! Thank you for making it a great experience
Phil was efficient, thorough & responded via text email as well, saving us time !
Hytham was so friendly, knowledgeable, and helpful! He worked with us to customize our living room space. Go see him at the Greenville location off Woodruff Rd.
Hytham was our consultant, and he was very friendly and knowledgeable! He was patient and not pushy. We are very happy with our experience there today and can’t wait for all of our new furniture to arrive!
Had a great experience today at this location. Jennifer was very helpful!
Will did a great job today!
My family and I have always had a great experience shopping here! Our sales rep Hytham provides the most outstanding and professional service I’ve ever experienced. We always feel at home with no pressure and prompt service when dealing with him.. 🥰
Great customer service from Mr. Mobarak. This is the place for quality furniture.
Wonderful shopping experience! The salesman was helpful but not pushy. The store had an excellent selection and our purchase went through smoothly.
BJ was awesome. Low pressure sale. Very, very helpful and not pushy at all. Great sales experience
I had been looking for a sectional for a few weeks before stepping into Ashley’s and I am so happy that I did because I got to meet Phil, the wonderful consultant who assisted me today! He was fun, fair, and paid attention to details that I didn’t even consider when searching on my own. Thanks Phil!
This store was beautiful and they workers were amazing and helped us buy our couch . HOWEVER DO NOT ORDER FROM ASHLEY FURNITURE!!! We have been in LIMBO trying to receive are order and they’ve lied to us and made so many false promises and customer service doesn’t actually do anything to help just keep apologizing and can’t do anything !! Go else were SERIOUSLY.
I shopped in Ashley’s for the first time and I have to say that was the best customer service I’ve had in years. I didn’t really know what I wanted when I walked in and was a little unsure about what taste I was looking for, but a guy named (Phillip) stepped over and walked me through the store. He was very helpful and even helped me pick a few things. Definitely A+ service. I will most certainly be shopping there again.
Heather was so knowledgeable and personable. She was fantastic!
Hytham was so knowledgeable and knew exactly how to help me find the couch we need. He was fun and made the buying process easy. I plan on returning to see him in the future for any other furniture needs!
Hytham was a great sales man
Hytham helped me find a beautiful bedside table that complimented the rest of my furniture so well. He made the entire process so easy and helped me not feel overwhelmed. I would 100% recommend him to anyone who is easily overstimulated with too many options he really helped me narrow it down and find the perfect table for me
Jennifer was fantastic. Great help.
Ask for Hytham he will take care of you!
Hytham did a great job. He was very knowledgeable, patient, and took time out of his day to explain all of the mattress options to my wife and I. We left feeling good about our purchase and will return for our next mattress purchase.
Walked into the double doors and was instantly greeted by Madison Smith. She was extremely friendly and put my partner and I’s nerves to rest with the chaos that is furniture shopping. We presented her with a few wants and she took no time to find the couches that was right up our alley. We told her we needed to come back to measure our current space and without question she provided us with her business card and even her hours to ensure we were taken care of. Upon leaving the store, we did the typical sanity check of going to another store… but it was pretty clear Madison had won our hearts at the end of the day and our sale. So when we came back we asked her additional questions about warranty, etc. and she was able to point us back to a couch she had shown us previously (it’s like she already knew) it did not take long for us to say “take our money” and sit down for paperwork. I extremely recommend Madison when going to Ashley furniture. She’s the real MVP. :)
Hytham was so amazing! Would recommend to anyone!!
Abby Hardaway was so great to work with. She helped us find the perfect couch and dining table and was super friendly and communicative throughout the entire process. 10/10 would recommend to go see Abby!
Hytham provided us with great service. If your looking to find furniture go see him and he’ll take care of you.
Hytham is amazing! Go see him for all of your furniture needs!
The best experience ever! I usually do not like salespeople coming up to me when l am shopping in fact I wasn’t greeted when I entered the store which made me happy. 😂As I was enjoying the comfort of this sectional Phil came to greet me and asked if I was being helped. I said no and then he started doing his pitch in the nicest and non pushy way possible. 😎 Phil made me feel comfortable and he was extremely nice and funny with his great jokes! 🤗 He was a whole VIBE and l was here for it all! Thank you Phil for the most entertaining and fun-filled two days while making my decision on getting my new sectional! You made my experience enjoyable and I appreciate your professionalism and willingness to understand me and my needs. You are EVERYTHING and you deserve a raise! 😉😊
Hytham was wonderful to work with!! Thank you!!
We were greeted at the door by Hytham and a friendly smile. He quickly explained the sales that were in progress and the layout of the store. He didn't hover, but let us take our time looking for the piece that met our needs. As soon as we found something we liked, he explained our options for colors and financing. I have never had a better experience buying furniture.
BJ was an excellent sales rep. and will forever be my contact for Ashley purchases!
BJ helped my mother purchase her love seat and dining room table- he made our experience comfortable and even easy! What a relief- thank you BJ!
Go see Mr. Pullen, if he can’t find you what you’re looking for, he’ll at least leave you with a couple of laughs. Promote this young buck!
BJ was fantastic to work with! He made the process simple and straightforward!
Hytham Mubarak was very helpful.
I had an awesome experience shopping at Ashley Furniture. BJ was very professional, knowledgeable and patient. I finally made my decision on the living room set and was also pleased with the finance process. I am extremely satisfied with my experience and purchase.
Labor Day weekend furniture shopping made easy!!! Phil Pullen at Ashley Homestore in Greenville was so friendly and helpful. He gave guidance on sizing and design and ultimately helped us finalize what we had in mind!
Will Floyd was extremely helpful and helped us pick out a couch that is exactly what we were looking for!
BJ is great at his job. Extremely personable and professional, but most importantly not pushy. We bought our first couch because of him! Give that man a raise!
Hytham did an absolutely amazing job helping me get the furniture I needed. I will recommend him to anyone I know.
I went in to this location early May with my (now ex) boyfriend and we were greeted by this cute dorky guy name Phil or Paul? I’m almost positive Anyways, he was so fun to work with! He kept making corny jokes that had me dyingggg and made a lot of fiscally responsible suggestions- he cared about the budget. Well I told him id write a review, forgot about it, and am hoping this is what platform he said! Also, Hi Phil ☺️☺️
Jamar did a phenomenal job helping us find a couch, bed, and kitchen table! He was able to ask about our preferences, point us in the direction of what he thought we might like, and then gave us the space to explore on our own. Once we had time to look around he was incredibly knowledgeable about all products and took the time to show us as many options as we wanted to find the perfect fit for our needs. Phenomenal furniture buying experience - highly recommend!
Hytham made this the easiest furniture shopping trip ever! Swiftly showed me around to the sleeper sofa options they had, went over financing, and I was out of there within :25 minutes - plus we can pick up our furniture the next day which is super convenient. Happy with this experience and will definitely be back to purchase future furniture.
We went everywhere in the area multiple times. We found what we were looking for at Ashley on Woodruff. BJ made sure we had a great experience and carefully reviewed all options us. He was very thorough and efficient. Very happy w the purchase.
Awesome experience. No pressure salesman, Phil, was great to work with when we were ready to ask questions.
Found the living room set online for 1000 cheaper.. sales rep called it a dirty deal but gave it to us. First diligent guys in a hurry and very flirty. One side of reclining loveseat didn’t work. Called to report and about 5 days later another tech showed up and looked and said they were connected the same … bad motor. About another week later they came to exchange it out… knowledgeable guy looked at it and connected it correctly and it worked. What a headache
We were politely met upon entering the store by Jennifer Hillyer. Jennifer was never pushy. She did immediately inquire about what my wife and I were looking for, she pointed out where we could find what we were looking for, showed us a couple and then allowed us to browse the store without being intrusive. We found what we wanted exactly. We did the paperwork. If you aren’t interested in the protection plan for your furniture, be prepared to meet Jennifer’s boss for awhile. He can work out a good deal for the plan 😁. After paperwork which doesn’t take long, “we paid cash”, we got setup quickly with a delivery date and we left satisfied. Jennifer is thorough with information. It was a 5-star shopping experience.
Great customer service
The staff is here is really amazing, Heather Hakkarainen did a really great job with walking me through everything in choosing what would work best for me. Thanks!
(Translated by Google) The attention was immediate and very friendly, the things are really beautiful, 100% recommended… (Original) La atención fue inmediata y muy amables, las cosas son realmente preciosas, 100% recomendable…
Abby was our sale associate. She was amazing and very informative. She even took the extra step to give my kids a fidget toy to help keep them occupied. We ended up getting a couch and it was all thanks to Abby!
Abbey Hardaway was amazing She really went above and beyond for my husband and I. Ask for her!!
Very happy with our experience at Ashley. Was helped by Hytham Mobarak. He was very knowledgeable and helpful. Took his time explaining everything, we tried multiple mattresses, and he made sure we had the right one for us. We appreciate the time he took with us, and we have a good piece of mind knowing we purchased quality furniture. If you’re looking for furniture, definitely go talk with Hytham.
Had a great experience! Walked in and was greeted by Matthew Kennedy! He was a great salesman. Matthew was not pushy at all, gave us plenty of space to browse and look around, but checked on us periodically to answer our questions! I highly recommend speaking with Matthew Kennedy!
What was supposed to be a quick stop to look around ended with us finding a living room suite and kitchen set. Hytham was friendly and answered all our questions. Definitely recommend him if your looking for your next piece of furniture.
Excellent attention, thank you Mr. Hytham Morabak for such a good service!
Excellent service, and very polite. Chris Will has a great sense of humor. He made my family and I feel welcome. You will be blessed if you come here.
Great experience and service. Would recommend his expertise to anyone.
Best experience! Hytham was extremely helpful and nice, really listened to what I was looking for, and worked to get a price within my budget! Very personable and friendly staff. Super easy experience.
Will Floyd did a wonderful job getting us set up and financed for our new patio set. Thank you for all your help, we really appreciate it.
When I first walk in the door a Salesman said ohell, i felt the positive in the room and than i seen Jamar Wray he also said ohell he was great And Excellent He make should i was Comfortable relax because i was Grateful and happy when I walked out the door. If you ask me, it shouldn't be five stars It should be (10 stars.) And that's a fact. Thank you. Vicky Willingham
Phil Pullen was super patient with me when picking out a sectional for my apartment. It’s very difficult to find something that will fit that is also comfortable AND in the perfect color. Phil walked with me and showed me each sectional and color option for everything in my price range. He even suggested purchasing an ottoman from a different set to fit better in my space. I can’t say anything about the rest of the team but if you need furniture, see Phil
Excellent customer service, no pressure shopping. The salesperson took their time with us and made sure we were happy with the furniture as well as checked all for availability. Wish the delivery date could have been sooner, but beautiful furniture and excited for the delivery. *Update* they called just now and were able to get us an earlier delivery for tomorrow! Wonderful!
Great service .good products .excellent quality. Great sales personal .our salesman was awesome. We got good price for a living room and a bedroom. We very happy
We came in at a very busy time, it seemed that every salesperson had at least one customer. We shopped around and found what we wanted. Then B.J. asked if we had been helped. From there, he was extremely friendly, making us feel welcome, and very knowledgeable. We were not put off by the wait, and having someone like B.J. help us left a great feeling.
I have been putting off purchasing a sofa for so long because I dreaded shopping for furniture, but I’m so glad I finally did it! Jocelyn was SO helpful! I gave her an idea of what I was looking for, and she immediately showed me everything she thought I might like. She was amazing! I didn’t feel pressured at all, and she was careful to stay within my budget. Great experience!
I loved the service, Jamar was a great help and went the extra mile . Great team, great furniture.
Hytham was wonderful to work with!
Jamar was amazing! With the patience and kindness it made it so easy to find a very wonderful deal on a leather couch! If you go to the Greenville Ashley furniture store ask for Jamar he was great!
Braun Clark was a great person. Very helpful and understood the assignment!
Jamar Wray assisted me today with the purchase of furniture for my new home. He was very helpful and patient. Ashley furniture has great costumer service and great staff.
Madison Smith did a great job and was very helpful
This 5 star rating is solely for Phil! He helped us get everything taken care of with such ease. He went above and beyond to make sure we got the best service, product and price. Phil explained every thing during the whole process, which made a potentially stressful situation feel like a walk in the park. Definitely ask for him if you’re in this store, you won’t regret it.
When you go, ask for Phil!! He is a real one. He genuinely cares about what you are getting and making sure it is EXACTLY what you want. Made me feel very comfortable about the whole process and explained everything in detail. Ask for Phil, he is fantastic!!! Thanks again Phil!!!
Heather was very patient with us cuz we changed our order 2 or 3 times. She was helpful in even color coordination as well. We’ll be back to buy more furniture from Ashley!!😃
Jocelyn was absolutely amazing. Greeted me at the door and walked me through the whole process. Got me into the bedroom set I wanted. Thank you.
Great support to find the right furniture and financing options!!
Abby Hardaway was amazing in helping us find starter furniture for an apartment. She really catered to the ideas we had and gave us some great recommendations!
Abby Hardaway was very helpful and worked with us to find a couch that was the right fit for us. She was transparent about pricing, warranties, and interest plans. I would recommend Abby, as well as this Ashley store in general.
Ask for Jocelyn Cruz, excellent sales clerk!!!! Furniture good quality and Labor Day sale!! Awesome selection Got my house furniture there in 2021. Two years later, got into new place, and got new furniture again, am very pleased with the store on Woodruff Road!
Purchased a bedroom suite and had a great experience, Aleia and Madison were great with helping us get what we needed. Highly recommend!
We went to check out a new sectional, and Abby made it super quick and easy to find the right one! Definitely recommend!
Jennifer was very friendly, patient and helpful in our decision for what furniture to buy.
Hytham was very helpful, friendly and patient. We’re very happy with our furniture.
Hytham Mobarak was our sales guy and he gave us an awesome experience! He was very helpful and answered our many questions. We walked out with a new bed & mattress for our son!
Will Floyd was a great salesperson. He was knowledgeable on products and helped us select the best product to fit our needs for the best price. He made the process very smooth and easy to understand. Very confident in my purchase. Thank you, Will!
Phil was great. We had a great experience! We purchased a bed frame with his help. He was able to answer all the questions and concerns we had. He was very very helpful and friendly. Will definitely come back.
Jocelyn was great! Super helpful all the way through multiple transactions! Highly recommend!!
I had the pleasure of working Abby while in the store. She was attentive, efficient, and so easy to work with (not pushy). If you need new furniture/accessories, go to Ashley in Greenville and ask for Abby :)
For all your furniture needs, Ashley's Furniture in Greenville is your best go to place. Phil Pullen was super duper helpful and mainly patient throughout the time we were in there. Answerered all our questions and tried to help us out in every way possible, so when you go there ask for Phil Pullen. Amazing place, great variety, and great pricing.
Hytham was great and gave us a good deal. Even entertained our two year old. Highly recommend.
Phil was wonderful, he actually listened to everything i said and found exactly what I was looking for! went above and beyond! I would highly recommend coming to see him, it will not disappoint!
Jennifer was very polite and helpful. She is very easygoing. I would absolutely recommend it. Thank you, Jennifer, for helping us furnish our new home.
Phil Pullen if your shopping ask for him. Professional, honest, and great guy I recommend him 100%. He got my lady, and I set perfectly. Be back to get more.
Jennifer Hillyer was very helpful with my rug purchase and definitely will be a return customer
Kristen Bowling was nothing short of amazing. Her patience with me was outshined ONLY by her levels of professionalism and accessibility. I will recommend Ashley furniture AND Kristen with extreme confidence. Thanks again Kristen!!
My experience at the Ashley Store was awesome. I thought this was going to be a very overwhelming experience, but Will was so polite, explained the purchasing process and made this a great experience. I was able to get exactly what I wanted. I’m so excited and looking forward to my delivery.
Will was very helpful and knowledgeable.
Great experience with Abby, she was one of the best I have ever come in contact with. Love her
Someone who actually still knows what it means to have fantastic customer service! JAMAR thank you so much for listening to our needs and working with us and finding our dream couch, we love it!!!!!
I had the mist pleasing and efficient service at the Ashley Home Store on Woodruff Rd in Greenville SC. Hytham Mobarak was my salesman. I told him what I wanted and he made it happen. Extremely Helpful and personable. Thank you Hytham!!!!
It was a real good visit. Many options. Hytham Morbarak was very helpful and I hope the wife is happy with her choice is couch.
Jocelyn was amazing. Couldn’t have been a better experience! Thank you
We went in a few weeks ago looking for bedroom furniture. Jamar approached and helped us out and everything was going great. We still needed to purchase a box spring and he told us that he would “throw” it in with our purchase and we agreed on one lump sum price for everything all together. He goes to ring us up and is going through our order and I noticed that he didn’t mention the box spring- no problem I figured he forgot. I said, “Hey jamar don’t forget the box spring.” “No problem, I got it.” He said. We go check out and pay for everything and then he comes back up to us after we pay and says “Hey I forgot to add the box spring. I’ll sell it to you for $200.” I just said no and didn’t make a big deal out of it because I really loved the bedroom suite. I’m not sure if this was l a true mistake or if he was just trying to make more money. Either way, if we agree on a set price for everything and then you “forget” to add something why would you come back and then say well I’ll now sell it to you for x amount? Not a good way to do business in my opinion- we will be back but wouldn’t recommend Jamar. Keep in mind it’s not about the price- it’s about what we had agreed apon and now trying to sell something that was suppose to be included.
Abby was great! She was honest, knew the products well, and was timely in getting our purchases processed.
BJ was very attentive and helpful with my daughter picking the perfect barstools for her new apartment. Great experience!!!
Bj was very nice and amazing customer service! Thanks for the bar stools !! #bellbag
Sales experience with Kristen Bowling was wonderful. Praying delivery and set up go just as well.
Madison Smith helped us find the perfect reclining sofa for us. Jeff was very knowledgeable and helpful. I would definitely buy from them again.
Great experience. Beautiful store and courteous staff. Ask them to match online price and discounts if in-store price is higher. Prices are negotiable.
Braun Clark was very helpful and patience with us picking out the perfect sofa and loveseat! He worked with us for 2 hours making sure it was the right choice for our living room colors. Thank you Braun for all your help and we will be back!
My fiancé and I started furniture shopping here for a bed for our new house with BJ as our sales rep, who was very professional. He was very helpful to us in figuring out exactly what we were looking for, as he guided us to options that would look great for the space we showed him photos of. Thanks to him, we left with the right choice in mind to sleep on. Literally. :D We came back after some other visits to other furniture stores around, and made our purchase. Thanks again, BJ!
My fiancé and I have shopped around the area, have had the best experience all around here. Jennifer helped us pick up where we had left off, since we came to our decision to purchase the bed we had originally looked at here. She was so personable, and worked with and for us on financing enough to be able to walk out with not only the bed figured out for our new home, but also a mattress! Really appreciate all she did to look out for us, and get us exactly what we needed/ wanted.
Jennifer was excellent in the purchase of our new bed! We highly recommend Ashley Furniture and seeing Jennifer.
Jennifer was great in helping out in the purchase of our new bed! She gave us her honest opinion and made sure we were happy with our purchase.
We had a great experience at Ashley's on woodruff rd! Hytham was a great consultant, very knowledgeable on all the products and super helpful. We loved the items we picked out and appreciate the care and time he took to help us make our best selection.
BJ was very helpful with my purchase
Hytham was wonderful. Very knowledgeable and nice. Helped us find a sectional that was perfect for us and was able to get us the price we wanted.
Abby was the best. We both designed my entire house and made some great suggestions and offered me a great price to close out the deal
Abby was amazing! Definitely go see her!
Matthew Kennedy was very helpful checking on and responding my many inquiries, great customer service. I’ll be a repeat buyer at Ashley Store.
Abby Hardaway was very helpful and made sure we were greeted at the door. She had the answers for every question we had and helped us find the perfect bed set. I highly recommend Ashley furniture
When I went into Ashley Furniture Sore on Woodruff Road, I was greeted immediately by Abby Hardaway. I explained I wanted to look around for a few minutes. She gave me some time then came back to see if she could help. She answered all my questions and was very knowledgeable. I decided to wait on purchasing that day. I went back to the store a couple of weeks later and asked for Abby because of how helpful and professional she was the first time. I told her what I came back to buy and she assisted me with the purchase. She went over all the costs, warranties available, and delivery instructions. She is just so kind, patient, and has excellent customer service skills. I have received my furniture and I’m just so pleased with it and the whole buying experience.
Wonderful experience. Staff was extremely helpful and knowledgeable. Kristen did a great job helping us!
We had a great experience, Abby was awesome! She went above & beyond to help us, even entertaining our kids. Thank you!
Just wanted to take a minute to recognize Braun, the sales associate at the Greenville location. I needed to furnish a living room that I had never seen and only had a photo of. Braun was amazing. He took the time to look at my photo, walked around the entire store with me, twice, and even moved some end tables around. Everything worked out perfectly, but I really appreciate how understanding Braun was about my situation, and that he made a stressful shopping spree fun for me!
Worst experience ever!!! After buying the furniture in the Greenville store. We waited 3 weeks for delivery, since some of the items weren’t available in that store. The delivery day came, the have the wrong base or the mattress adjustable base was MIA. They left the other items and didn’t assemble them.Told my mom that they just deliver and they didn’t know what happened. After several calls to costumer service they apologize for the “inconvenience” and they stated that there’s was mixed up in the order and we have to wait to be rescheduled for delivery for the base. Today 17th August they have the base delivered and guess what?!!! They couldn’t deliver because they can’t assemble the bed, that was the other team’s responsibility. So today my poor mom still doesn’t have her bed ready for her to sleep. She lost her whole day of work because they only can deliver certain days. I’m trying to contact costumer service today and they aren’t available. I guess they block my number since I told them this it’s been the worst experience ever. Which is true! Ashley Furniture so far doesn’t care about their costumers, they are unorganized and Rude. They told me I can’t return the items and cancel the order. Because company policy for Greenville. So, AVOID this store if you don’t want to have a bunch of amateurs handling your orders. And Costumer service sucks!!!!
So disappointed! The purchase of our furniture was great...they had no problem taking our money. Along with our new couches we got the Customer Care Protection Plan....or as I'm currently feeling it should be called the Care-Less About Our Customer plan!! Both our sofa and love seats power recliners do not work. We received them late December and they stopped working over 2 months ago. Parts were ordered and we were told as soon as they were in they would get a technician out to repair them within a couple days. We were actually told that twice. So now the parts are in and they can't have anyone out for three weeks and there is nothing they can or will do to help expedite the repairs like I was told on two occasions. I feel like I was just told that to get me off the phone. Needless to say I am very disappointed with the quality of service. We will be almost three months without the power recliners working....if I wanted a standard sofa and loveseat I would have bought one. Instead I bought these...the two most expensive pieces of furniture I have ever bought. And let me say it again...no problem taking our money at the time of purchase....but no one really seems to care now that there is a problem. End result...they will eventually be repaired and working but they will be the last pieces of furniture I will ever purchase from Ashley...and we have bought a lot over the years in Maryland North Carolina and South Carolina. And definitely will not recommend!!!
Love this store we bought several things from this location.
BJ was great to work with!
Braun was great, he helped me pick out my couch and love seat then looked online for a dining room table in my budget and found what I needed. Thank you
BJ was awesome with walking me through everything.
Hytham was exceptional! He was a pleasure to deal with and I would definitely purchase more furniture from him!
Great experience in Greenville SC. Hytham Mobarak was very easy to deal with, great personality, and the most knowledgeable.
Buyer beware, items takes months to get and all pieces that you buy will not be delivered at same time and maybe damaged or wrong items delivered then you have to wait weeks again for them to reorder the correct items . Personally I will never buy from Ashley Furniture again, still waiting after 2 months and having to reorder incorrect items to correct the issues that I have incurred., To the reply from the Store Owner: all you need to do is talk with Mathew at the store he can inform you as to what your store and shipping department is and is not doing correctly. This store needs it franchise taken away it is given the vompany a bad reputation. Next communications will be with the Better Business Bureau.
Abby was very helpful with my mother and I picking out furniture. She even helped with the interior design aspects when I showed her pictures of our living room. Definitely look forward to working with her on other projects in the future.
I had a fabulous experience at Ashley! Jennifer Hillyer made a few absolutely wonderful suggestions that really pulled 2 rooms of furniture together and it worked!! I would not have thought of utilizing pieces like she suggested. I purchased 3 rooms of furniture and I am so pleased. Thank you Jennifer for your patience, caring and superb suggestions, you are the consummate professional and I could not have done it without you!
Excellent customer service from Will Floyd. He listened carefully to our needs and was incredibly helpful.
Heather got us a great deal on a couch set and rug!!! I’m so excited to finally upgrade our living room!! She was so patient with us. She walked us through many different styles of couches, and helped us find the perfect one for our family!!
Madison was an absolute pleasure to work with. Very knowledgeable and very helpful.
Abby Hardaway was extremely helpful and thoughtful. She was very friendly!
HIGHLY RECOMMEND! My wife and I had the pleasure of working with Kristen bowling, we went in already being approved and having an idea what we want so she showed us that one we didn't end up liking that so she showed us around the entire store until we found the one we did like financing was very simple, we went home found out it was too large so we had to come back and her and the staff were very patient with us to try to find the correct couch that would work! My highly recommend going to this Ashley store on woodruff road they are fantastic and if you are looking for anything go look for Kristen bowling!!
Abby Hardaway helped us buy our couch for our new place. She was super nice, personable, and helpful and worked with us to find exactly what we wanted! We will definitely come to Abby for our next furniture purchase.
Terrible experience. After going to more than a dozen stores to find what I wanted...I found it! Unfortunately, the sales associate put down the wrong 'part number'. Not only was the sofa extremely damaged (very hidden when they set it up), but what I received was not the right color, but I was not sure of it until later that day when I went to the store. I don't want this sofa, I didn't 'buy' THIS sofa. The sales associate is not doing anything to help resolve the issue. He told me they could exchange for what I wanted, but now said they only have damaged pieces in my choice color. I have made about 10 phone calls to Ashley....I have yet to receive a call from anyone trying to resolve this issue. The delivery people were terrible and the sales people are no better. Customer service is not important at this store. Go somewhere else.
Great Experience! Kristen took great care of us inside the store and got us exactly what we needed.
The sales lady gave us all the time we needed to help make up our mind for a purchase. Jocelyn Cruz was outstanding and very knowledgeable. Thanks to her we made a purchase. Thanks Jocelyn.
We had a good and fast experience with Will at the woodruff road store.Will definitely be back .
Jocelyn was awesome. Very friendly from the start. No nonsense. I told her what I wanted. We settled on a price I found elsewhere that she could match, and I was in and out in 15 minutes. Perfect for my situation. Thank you.
Jennifer was amazing, very helpful and made the couch buying process painless and easy , would buy from here again
Came in on a Saturday and was immediately greeted and pointed in the direction of an item I saw online and was interested in. Jennifer was super helpful and let us browse around the store, but was readily available when we needed help. Ended up ordering exactly what we came in wanting for a great price, and delivery was set up for exactly one week later. Super excited about our new couch, and will definitely come back to see Jennifer when we are need to buy our next piece
Very friendly and professional staff. Exceeded my expectations.
I've been a long time customer for years and have never let me down. The sales associate Jennifer just happen to be by the door when I walked in. Very knowledgeable and helpful with information that helped me make decisions on my purchase. She found was I was looking for Thank you Asheys Furniture And thank you Jennifer for all your help
Will was awesome. Great customer service!!
Abby made the buying experience super easy and straightforward.
Braun Clark was an excellent salesman!!! If you need any furniture, go ask for him. He will go the extra miles to help you get what you want.😊
Jamar was outstanding through the entire process! Highly recommend Ashley Store and please request Jamar!!
I was kindly greeted upon my arrival! This fantastic woman Jennifer Hillyer helped me ,and it was a great experience. I highly recommend!
Jocelyn was wonderful!! She worked hard for us and gave us the best prices. She is very professional and kind. Great shopping day at Ashley's
Sales person did a great job!
Hytham Movarak was amazing and was super knowledgable about mattress and selection. He found the perfect fit for us. - Tony & Chau
Will Floyd was awesome at helping purchase our furniture Noreen F.
Our shopping experience with Ashley furniture was great. We had Jennifer helping us out shoutout to you! She was patience, informative, and made our buying process very simple. I would recommend this location and if you can seek out Jennifer ! Thanks again.
Already done that
Clean and welcoming
Will from ashley furniture store was excellent. He has great customer service skills. He helped me and my family out in regards to getting a coffee table set.
Jennifer Hillyer was knowledgeable and super helpful during my shopping experience!
Will and Jocelyn did a great job and you offered me coffee
We were greeted by Mytham Monarak who immediately announced himself as one who wanted to help us get the best bed for us, regardless of price. He was true to his word as we ended up buying a less expensive bed, but one that is very comfortable for my wife and me. Indeed, we ended up buying an entire bedroom suite from the very helpful Mytham.
Jennifer Hillyer was AMAZING!
Jennifer Hillyer was fantastic! Thanks so much for the excellent service!
Kristen Bowling is so kind, patient, and so helpful. Thank you so much for the time you’ve spent helping us find the perfect couch and for being so kind. Your customer service was exceptional and I’m glad you were there to help us through this process.
Jocelyn was very help Without being pushy. We love our new furniture
BJ and Abby were both super helpful when I was couch shopping today! Very relatable and approachable and made the experience quick and easy. BJ answered all of my questions thoroughly and also asked great questions to help me make a choice. Abby helped me check out and gave incredible tips on how to navigate delivery, payment, and protection. Definitely recommend shopping here for the customer service!
Great service!
Jamar was very nice and easy to work with. He did me a lot better deal than the other place I visited. Real nice guy.👍
We had a great experience with Brian “BJ” Johnson. We’re purchasing a queen bed for the guest room and everything went smooth as silk. BJ was awesome from start to finish and very helpful with us making a decision. We will defiantly come back for future purchases.
We had a great experience shopping at Ashley. Our sales associate, BJ, was amazing to work with. He was patient, knowledgeable and very professional. His customer service skills were top notch! Highly recommend.
Bought two night stands, a couch, 6 dining room chairs, 3 bar stools, and an accent chair and an armoir. The customer service rep was great. The merchandise had issues though. One night stand was dinged up, two bar stools with dents in the bases, and the armoir was poorly put together and had a doing. The armoir leaned forward and the doors were uneven and had about a 1/4 inch gap between them. Our second shipment was pushed back almost two weeks. Ashley is sending a require man to fix things. Overall not the greatest experience.
Jennifer Hillyer spent lots of time with us and was of immense help in selecting our furniture. We would highly recommend her to help in one's search for the right furniture.
Service was amazing! She took the time to listen to exactly what I needed and wanted!
This was our first time shopping for a big furniture set, so it was a little intimidating, but Abby was great and so helpful! We’re so happy with our purchase! Thank you Abby!
Will Floyd assisted us during the entire experience, he was very friendly a knowledgeable. Great customer service overall!
BJ was very professional and I walked out a happy customer!!! I highly recommend…..
Awesome shopping experience with Abby! Very helpful, knowledgeable and professional.
Jennifer hillyer was very helpful in helping me find a bed and comparing them to other prices and giving me the cheapest price. She did a very good job.
Braun was awesome, went above and beyond helping us find a new living room set.
Kristen was awesome, informative, and brought me to the actual chair that I truly needed for my challenges and disabilities!
We had an amazing experience today picking out a table with Will as he was very helpful figuring out dimensions. Will be back for further purchases
Hytham Mobarax was excellent in helping me purchase a new mattress. He helped me determine what I liked and not what he thought was best for me. He is a great asset to Ashley Home Store.
Abby H was so helpful!! She listened to our needs and wants and found the perfect sofa for us in stock!! We even left with a recommendation for lunch since we’re new to the area! Thanks so much Abby! The Griffin’s 😁
Hytham was a big help! He listened and helped us find exactly what we were looking for!
Hirshum was very helpful in us making good choices picking out our furniture. He made us feel so comfortable in our buying process. He was so helpful in our decision making. We will definitely be back. Thank you Hirshum
Hytham mobarak was a wonderful gentleman he answer all of our questions and gave great advice would recommend him to anyone who is in the market for furniture
Hytham was great came in for a couch told him what I was looking for and he had options for me ready! Even got a coffee table and side tables!
"BJ" Brian Johnson was very helpful and easy to work with and very informative with any questions we asked. I think he also won over my 12 year old grandson and converted him into a future shopper.
Braun was very nice. Helped me find a matchibg chair and dinning wet for my son.
We had a great buying experience with Abby as our sales rep in purchasing a new dining room table and chairs set at the Ashley Homestore in Greenville, SC. Our thanks to the store manager and especially Abby for working with us to get what we needed!
I have purchased quite a few items from Ashley and I'm always happy with the quality and the prices being reasonable. Mostly pleased that the staff is not high pressure, they're all very friendly and helpful.This time I was looking for several specific items and Madison was very nice in helping me... naturally when I need more items I will come back.
Kristen Bowling showed us exceptional customer service! She greeted us at the door with a pleasant smile! She was very patient and knowledgeable of the products that she had in her store. We ended up choosing the Bladen Set and we were really happy with her customer service. Please ask for Kristen when shopping for furniture at the Woodruff Rd. Store. April, AJ, and Bryce.
Will Floyd was very helpful, friendly, professional, and knowledgeable. I ended up changing a few items on my list that I had come to the store with, and I’m very happy with his suggestions and the substitutions we made. I’m so excited about the new comfy furniture that will be coming!! It’s beautiful, affordable, and great quality.
Matthew was very helpful and patient throughout our shopping experience. He was able to find three chairs that worked well in our small sitting room. I would recommend him and the other Ashley store associates. They work well together and give wonderful customer service!
This was our second trip to Ashley’s & we absolutely loved getting to be helped by Abby H! She was very insightful and professional. She helped us find a couch that would fit our space AND one that was able to arrive soon. I highly recommend If you go- ask for Abby!
BJ and Will are great!! Knowledgeable regarding furniture details and specifications and the Diamond Care Plus Plan. Pricing and delivery details were explained perfectly. So excited for our new furniture!!! Will recommend this location to friends and family and will definitely shop there in the future! Thank so much guys, we had a great time with you both! 💗
Great experience! We looked around at many other furniture stores but Ashley had more styles. Will F. greeted us when we came in and explained the layout of the store, then allowed us to look around. He checked in with us a bit later and answered all of our questions. We were interested in 2 different styles. He gave us estimates on both. Our furniture comes next week! Thanks Will!
Incredible attention from Will Floyd, he made me feel very comfortable with my purchases and I left Ashley Homestore very happy, I can't wait to have my bedroom set at home.
(Translated by Google) Grateful to Hythan Mobarak because my mom and I were able to be cared for very kindly and he explained everything to us very well in our language, a very good experience in Ashley (Original) Agradecida con Hythan Mobarak porque pudimos ser atendidas mi mamá y yo con mucha amabilidad y nos explicó muy bien todo en nuestro idioma, muy buena experiencia en Ashley
Abby was absolutely wonderful in helping me..my brother who is a disabled vet had a fall and split his head open and was bleeding for hours and I had to have a Decon company come in to do a clean up and his mattress was covered in blood and needed to be destroyed…not only was she able to get me a comparable mattress but the same couch he purchased a few years back ..she went out of her way to help me get the delivery for Thursday so he has a bed to sleep in when he comes home from the hospital…she provided the best customer service and want above and beyond which is very rare in customer service these days …please tell her thank you again for all her assistance she is golden ☺️
I must drastically revise my review for Ashley and this Greenville, SC, store after incredibly poor customer service and follow-up. My wife and I spent $6,500 on home furnishings at the Woodruff Road location. However, an error by the salesperson resulted in us receiving a bedding foundation that is the wrong size. We received no response from the store’s management (Jeff?), despite five calls detailing our issue over a period of more than a week. On my sixth call, I reached an associate at a corporate location who refused our modest request of an exchange for the correct sized foundation, which costs less than $300. A short-sighted decision. My STRONG recommendation is to spend your money elsewhere! Ashley Homestore does not value its customers.
NEVER TRUST THEM!!!! I Ordered a living room set. They said it will be delivered on 5/30. Never recieved a call for delivery. I called them and they said one piece was not available until 6/1 and was asked if I wanted the 2 pieces delivered today (5/29) and the 3rd piece would be delivered on 6/1. I said no I'll wait for all 3 to be deliver. Well guess what no delivery on 6/.1. Called again this time I spoke to sales person who sold me the furniture his words were. "I'm so sorry do not speak to anyone but me, those customer service reps have no idea what they are doing" He guaranteed me that the 2 pieces would be delivered on 6/7. You guessed it, they called, can't deliver on 6/7. So I tried to call sales rep like he asked left 2 voice mail messages never heard back from him. I called to cancel my order was advised so sorry but we can not deliver furniture until ALL the pieces are available. I canceled my order but NOW I have to wait 7-10 business days for my money.
I can't remember the last time I received such excellent service. Tom was our salesman, never tired showing me the things I wanted to see in the showroom. The management staff, Sally and Braun, went above and beyond. I won't be shopping for furniture elsewhere.
Braun Clark and the other helpful staff did a wonderful job getting us set up and financed for our new furniture. We came into the store a half hour before closing, and though we offered to return the next day they were happy to get us all set up after the store had closed. It's amazing to get that kind of service. We highly recommend using this furniture store for all your furniture needs. UPDATE: delivery and assembly was perfect. Will return to do business again!
Heather helped us find some (much needed) bar stools for our kitchen, and I found a chair for my LR that I fell in love with. She had me laughing through most of our interaction, not pushy, felt like talking to a friend. One of the sales persons noticed our kids getting bored and tired and gave them mini-Purple mattress thingies, which kept them entertained while I finished up paperwork. Overall a fantastic experience!
Hut ham was very informative and made the process smooth without hovering during my browse.
Jamar was really friendly. He help us pick out our mattress and our bed frame . I can’t wait for them to arrive . Keep up the great work . 💪
I bought the bed of a lifetime. Can't wait to sleep on it. Great job Hytham!
I came in the store with just the dimensions of the room I needed to furnish. I worked with Madison Smith she took the time I show me every sofa option helped me put together exactly what I wanted in the showroom. Showing me the exact set up I was buying. She also helped me pick out some accessories that will help bring my room together. I definitely recommend stopping by and having Madison Smith get you set up! Thanks Madison!
Good findings, beautiful furniture, and beautiful decor a great prices
Thank you Will for your help and service. Very good.
Found everything we needed at an incredible price with an even greater discount when bundled together. Madison was super helpful with everything from picking out furniture items to setting up payment and delivery. 10/10.
Mr. Hytham was AMAZING. He took great care of us and I would recommend him and the store to anyone. 😁
Will Floyd was so helpful but not pushy at all. We will do business with him again
Will Floyd was patient and thorough
Ashley furniture is a great place to go! We went and looked many places but this was the one! Hytham was the BEST sales rep! He answered all of our questions clearly and precise! He was not pushy (like some places are), he was wonderful! Thank you Hytham!
Heather was super helpful the whole time we were in the store! She checked on us throughout our visit and was super clear about everything during check-out. Would definitely recommend!
Purchased a Mattress. Salesman was professional and Courteous and provided exceptional customer service
Our service was amazing! Will explained everything and made our purchase easy and quick
I was in search of a new bedroom set and I had a assistance from an employee his name was Taylor Johnson, he helped me to find the perfect bedroom set Ill be sure to come back.
Great experience!! Jamar was excellent!! He’s very kind, patient and helpful in his profession. I would recommend him to anyone that goes to Ashley’s. Thanks Jamar for e
Will F. Was so patient, helpful and informative but not pushy!!! We bought a couch and a bed!! He was amazing!!
I worked with Heather over Memorial Day weekend. Came back twice and the second time she remembered everything we talked about previously. She was a uper personable-great to work with and understanding of my furniture needs! Will definitely be going back and purchasing more and requesting Heather!
Hytham was really professional, and was not pushy! He was really informed and was great answering questions! Really professional!
Hytham is THE BEST!!! Phenomenal guy and fun to work with.
Will F. did a great job helping us find what we were looking for. Highly recommend.
Abby helped my family shop for new mattresses today, and she was super friendly, helpful, and personable! Would definitely recommend her help when looking for furniture!
I had a great experience shopping at this Ashley Furniture location. Jocelyn was very personable and attentive to our needs. I didn’t feel any pressure to make a purchase or apply for financing. I’m happy with my purchase and would shop at this location again.
Phil Pullen provided us with excellent customer service!! He took the time to discuss all of the options for sectional pieces, to make sure we had the perfect couch that will work for our family and living space. He even offered to move pieces around to help us visualize things better, all while mending a broken wrist! He has a great attitude and really cares about meeting his customer’s needs!!
BJ provided me with great customer service, showed me the products I wanted to see, and price matched! Thanks BJ!
Jennifer Hillyer was our home furnishings professional. She was knowledgeable of the products we were looking for. She showed us various pricing and different quality products.? We were pleased with our results.
I have looked all around for a friend of mine went to Ashley Home store and found what I thought what she would like Kristen Bowling were wonderful patient I could not make up my mind what I want it for my friend But we made it happen
One of many places we looked to find a new dining room set. Heather did a great job showing us around and we found just what we were looking for. She also made sure we got the best price and did a great job explaining the sales and delivery process. We'll definitely come see her again when it's time for new furniture.
I’ve been an Ashley customer for years. & the customer service at this location is the best! Sally is amazing and sold us a piece of furniture off the floor so we didn’t have to wait for delivery. The sales reps are very helpful here. 10/10 would recommend.
Best customer service around! Only furniture store I’ll purchase from in the area. Phil is wonderful
Braun Clark, was amazing and knew exactly what we was looking for great guy!
Will was awesome!
Phil was amazing! He was so helpful, listened to our needs. He was very knowledgeable and made sure all our needs were met! Thank you, Phil
The store has a very large selection of furniture. We were able to find everything we were looking for with the help of Braun Clark. He was wonderful, he let us shop and answered all our questions without following us around!
Salesperson named Phil was extremely nice while being professional. My friend and I were so pleased and both made purchases
Abby was the best! She listened to all our needs and budget and had a lot of great recommendations for us. We ended up finding some great furniture for our new house that we are so excited to get delivered. Ask for Abby for your furniture needs. She will take good care of you.
We bought chairs and mattress. Kristen was a sheer pleasure to work with. Very informative and took as much time as we needed. We did not feel pressured to buy or rushed in making our decisions. Made sure we knew we could contact her directly with any concerns or questions with our order as well as in the future after delivery.
I just purchased a mattress & base and a bed & mattress. Joselyn Cruz was such a wonderful person to help me. I told her what I was having issues with and she immediately knew the exact mattress that would suit my needs. I highly recommend Joselyn and Ashley furniture! I purchased living room furniture last year and we love it!!!
Jennifer H was awesome! If you’re looking to find something and want to know all your options go see her.
Had a great shopping experience with Jennifer at Ashley in Greenville. She was very informative with no pressure, and very helpful in our search. We found what we wanted very easily.
Jennifer was a great help
I give them nothing because they’re not atall good services and when they want to sale they promise lots of but after I got bad at home and my bad have three problems but they not fix at they are med at me which is not good
Came in to buy outdoor furniture. Madison Smith, Madi, greeted us with a big smile. There was no sales pressure. We saw what we wanted and she processed the order. She was very professional and the whole process was a great experience. I can’t wait to get my furniture!!!!!!!!
Jennifer Hillyer was a pleasure to work with. She was very helpful and made the whole process fast and easy.
Thank you Abby for your undivided attention while working with us! Abby was incredibly patient , friendly and knowledgeable. We had a great experience working with her and recommend her to anyone who comes into Ashley Furniture! Thank you so much again!
Friendly, helpful (but not overbearing!) service — thanks!
Phil was absolutely incredible. Extremely knowledgeable and amicable. I usually hate furniture salesman. I liked Phil.
Phil is amazing!!
Ashley’s employee Jamar at the Greenville location was kind, patient, and helped us with what could have been a long and painful process looking for furniture. But he helped us with our few needs, and we walked out happy, and what we were looking for…
I met with Braun, and he was so helpful in the buying process for my furniture. He explained the entire process very well, and answered all my questions. I would highly recommend him and Ashley Furniture!
Absolutely love this store! I came in looking for a new sectional and mattress since I'm moving. Typically I wear headphones anytime I go into a store just for the simple fact that I have social anxiety & don't like to be bothered. With that being said, I am so glad I was greeted by Phil the moment I walked in! He asked questions to figure out my needs and took me to my perfect match of a couch the first try! I fell in love with the couch the second I sat on it! Everything about it was perfect yet to be sure of that, Phil showed me a collection of other couches just to make sure I was satisfied. Same goes for the mattress. Based off what I told him about my back & my lifestyle, he was able to yet again pair me with my forever mattress on the first go round, not neglecting to show me quite a few others only for me to say I liked the original mattress he showed me. Phil was not only knowledgeable about everything I asked, he made sure to go above and beyond to make sure I walked out of that store more than satisfied! I was at the store for a few hours & the entire time I was there I felt like I was hanging out with a life long friend. I have never gone into another store & left feeling on top of the world the way Phil did for me. The entire process from start to finish was a BREEZE & it is all thanks to him. Ashley Furniture is now my go-to for all my furniture needs. 10/10 recommend. 100 stars. Collect $500 and jump straight to the finish line because THIS IS THE PLACE TO GO.
Great selection and great prices. Our sales rep Braun was very helpful in our search for a new sectional. He was informative and patient and helped us find the perfect sectional for our new home. I would highly reccomend.
BJ was our salesman and was very patient and knowledgeable about showing us all the mattresses. He was very helpful. He gave us great pricing and terms. Thanks!
If you find mattress shopping confusing and a bit overwhelming with all the types, styles and prices, head over to Ashley Furniture and ask for Kristen Bowling! She knows everything you need to know about mattresses before making that purchase. She is very easy to work with and will spend the time it takes for you to find the right mattress for you.
Hytham was fantastic. He took what was a bad experience with Ashley furniture online and turned it into a positive memory. He was considerate and thorough. We will be back to shop with him again in the future!
Great budget friendly selections! Fabulous service from Jamar and we greatly appreciate his help and patience as we made our selections! We look forward to working with Jamar on our future purchases.
Great experience very helpful. Will return for new purchase - hytham Mobarak
Update: One of our pieces was going to be delayed. However, Jennifer was able to help us again and check into this for us and get us our piece on time! She truly has gone above and beyond with our whole process. Original review: Jennifer H has been the best help at the Woodruff Road store. We started looking a few months ago and every time we would come in the store she would help us and was patient and understood we were not ready to purchase yet and never rushed us. She was helpful in giving tips about how to choose which furniture was best for us. When it was time to purchase she had everything ready for us and went over all details and set up our delivery. If we need to purchase more in the future we will absolutely come see Jennifer first.
Hytham was an absolute joy. He was very patient and kind. Would definitely recommend!
Bought my first apartment furniture from Jamar today! He was very helpful and patient as we were shopping, and worked with us to find the best option for my space.
We went in to just look around. Our sales person was Jamar. He was so nice, professional and really versed in his job that I wanted to give him our business. He wanted to see pics of our livingroom. He matched measurements and colors. He was a 'zero' pressure salesman. It paid off. I spent $2,800 in his store. We're going back in a couple of days to get bedroom furnishings. Probably another 3k
Kevin Chavis did a fantastic job helping me today! I am moving from one house to another and trying to plan out furniture for future deliveries
It's okay
BJ greeted us right as we walked in, and he helped us out the entire tine we were shopping here. He went above and beyond to make sure our needs were met and was really friendly the entire time. He was very knowledgeable on all the products we were looking at as well.
Jennifer was very nice and helped me process my on line order. I appreciate her professionalism.
BJ was really helpful and easy to work with!
Heather was extremely helpful and made the process super easy! She explained payments a the insurance policy to where I could easily understand everything! She was super kind and friendly amazing customer service !
Nice store and showroom. We were able to try out a few sofas and found one we liked. Sales process was quick and easy. No complaints.
Hytham Mobarak was awesome. Really helped us decide on a great loveseat!
Kristen Bowling, our sales associate was absolutely awesome, she answered our questions and gave us information on our Diamond care plus plan we purchased as well Thanks Kristen we will for sure call on you again for future needs
The service was amazing. really helpful no matter how indecisive you are they are there to help and give the best advice.
Great experience. Didn’t have a salesman following us around. They allowed us to shop and take our time. Hytham did an amazing job making sure we were well taken care of. Will definitely be back for our next furniture purchase.
We walked in and Kristen B. greeted us. She was a tremendous help! Especially when we kept adding to our list of items and worked with us to get the best deal! Kristen was very friendly and attentive!
Had the best experience shopping for bedroom sets with Jennifer. She was patient, helped with the vision we had for the kids bedrooms and respected our budget! Thank you, Jennifer!
My husband and I were very happy with our experience at Ashley Homestore. Jennifer helped us, was very knowledgeable, kind, and friendly!
Madison, was attentive and listened carefully to our specific needs and concerns. She was professional and helped us in every way she could. My husband and I’s purchasing experience was effortless and easy.
My wife and I stopped by to look at a few couches for our movie room. We couldn’t even get a hello from any of the staff. We walked around for about an hour and it was as if we didn’t exist. Other customers were getting warm welcomes, offerings of help, and even contacts cards… We were in athletic gear as we were heading to the gym afterwards. I guess we weren’t up to the standard.
We just bought mattress’ and kitchen set from Hytham Mubarak and his expertise was spot on. He was extremely knowledgeable very personable. He is a 10 out of 10 rating. He is an asset to your store. Thank you. Bruce and Ruthie Ponder.
Mrs. Kristen Bowling is a great sales person, help me with all my needs, explained everything, know what she is doing make my time fast and easier. Definitely I will be back and ask for her again. Thank you very much!
Jamar did a great job helping us!
Bought a sofa and love seat. Store has several selection of Nice furnitures. Mr Jamar Wray was very professional and good in what he do
Nice store lot of selection of furnitures. Jamar was very good and very nice person who explained everything to us
Tom was very knowledgeable and helpful when we were looking for bedroom furniture. We shopped around and felt overwhelmed and pressured at the competitors and Tom made shopping easy. Highly recommended.
Jamar Wray Thanks for all your help today , your hard work helped us from having to travel else where to purchase our bedroom set!
Will was great and extremely helpful!
Will Floyd
Hytham Mobarak was awesome
Appreciate the excellent service we received from Hytham. Not pushy and explained everything we asked without beating around the bush. Would recommend him to others looking for furniture/mattress. We purchased a new mattress. Can't wait to receive it!
We are new to the Greenville, SC area and were only in town for 48 hours; we had a short window for choosing furniture for our new home before our closing the following week. Braun Clark, Ashley’s Sales Manager, meet us at the door, allowed us time to walk around the store on our own and without interruptions and then patiently guided us through our selected choices. Because we needed time to reflect on our selection choices, Braun went above and beyond to accommodate our schedule even coming in on his day off the next day to meet with us and complete the final selection and payment process. In my book, Braun provided customer service extraordinaire 2.0!!!
Just did a major purchase for several rooms in our new house, Braun Clark took excellent care of us. He was efficient, thoughtful, kind. Best furniture purchase I've had. Highly recommend.
We found the most perfectedess sofa ever! Jennifer Hillyer was extremely knowledgeable of products and availability. I can't wait to roll around like a sloth on my new recliner sofa! And someone should give Jennifer a raise for having to listen to my wierdo husband! Seriously that was THE best furniture shopping experience ever!
Bought a couch and had a great time doing it. Jennifer Hillyer was such a tremendous help!
Jennifer Hillyer was awesome such a help! Hope to enjoy my new sofa for years!
Ashley, was very nice. She did a great job.
Can’t say enough good things about the folks who work here. They truly do want you to have a good experience. Our rep, Abby, did a great job in making sure we understood our order form and confirmed everything was scheduled for the dates we wanted. Very responsive, professional, and personable. Would buy from here again.
My visit to the Greenville SC location was perfect. Be sure to ask for Jamar Wray when you shop. Jamar was a consultant not a sales person. He helped us pick out the perfect living room and dining room sets. I highly recommend Ashley Homestore and Jamar Wray!
Phil Pullen helped us browse and figure out what furniture we want/need! He offered a lot of advice and suggestions and we will definitely be back to buy our set! He was very helpful and considerate of our time. He was also very funny and should consider stand up comedy if it would work around his work schedule at Ashley’s :)
Aleia helped us out and gave us an awesome deal. She made the entire process quick and easy. We will definitely be back!
Hytham is a rockstar and was so knowledgeable on the products and different collection features within the store. He was able to help us find exactly what we were looking for!
Abby was the best 👍🏻👍🏻👍🏻
Our sales person was Abby. She was very fun to shop with and very professional. Had a great experience with her 😊
Abby was amazing, very pleasant overall excellent experience.
Really enjoyed our experience. Will, our sales associate gave us time to look without pressure but was available for any questions we might have.
My wife and I stop by several furniture stores to include rooms to go. Ashley was our last stop before deciding to purchase a leather sofa and loveseat.Our sales associate Brian (BJ) Johnson was extremely helpful in explaining the warranty along with the fabric protection policy.This young man should be commended and recognized and considered for management.Thanks again BJ! Luke&Gloria
Kristen is absolutely amazing. Heck, all the staff that I’ve worked with are great, but Kristen is my dad’s go to person as well as mine.
Jennifer was very nice and allowed us to take our time and test numerous pieces of furniture. Very non pushy. Enjoyable experience.
Jennifer Hillyer was Awesome! 🤩 very friendly and knowledgeable about the home furnishings we were looking for!👍👍
Jocelyn helped me out today!! She did amazing and was so polite. I definitely recommend her.
I’ve had better experiences, but this one wasn’t AWFUL. I ordered my daughter a bedroom set, which cost me about $2500. I went Saturday, April 22 to pay it off in full and get a delivery date set up. I was able to pay it off, but I guess they were having difficulties with their system. Great, it happens. The lady told me she would call me later on in the day to set up the delivery date. I did not receive a call, even a call to tell me they were still having issues with their system. Fast forward to Sunday, the 23. I had to call them. The call was a little strange to say the least. The lady that answered, answered with a simple “hi,” kind of weird for a business to do that. I explained to her that I needed to set up a delivery date, so she transferred me. I explained to him that it had to be a day and time when I’m home, for obvious reasons. He rudely explained that we couldn’t just pick a time, it had to be a time frame. Ok, great. My 3-stars is because no one reached out to me, I had to reach out to them. Not very business like, or professional if you ask me. I would most definitely go elsewhere if my stuff wasn’t already paid off.
Abby was amazing and so helpful 👍👍👍👍👍👍
I am glad to say that Abby convinced my wife and me to buy a tempur pedic. She helped us out a ton and we learned a lot.
Abby was awesome. I told her what I was looking for a price range and was able to narrow it down for me. Highly recommend her!
We stopped in to look at mattresses and Heather was amazing! She took time to help us look at all the different options and make sure we felt comfortable with our choice. Thank you, Heather!
Will Floyd was awesome with helping my husband and I to find the perfect living room furniture
Braun Clark was incredible and helped us make decor decisions. We weren't pressured at all and his customer service was top notch. Ask for Braun when you come in
Wonderful experience! Hytham was very knowledgeable and helpful with choosing our home furniture.
Hytham is wonderful, great experience
Hytham Mobarak is an amazing employee, he helped me with my bedroom set! It was the right price and right look! Thank you!!!
Met with Hytham at the store and learned what type of bed was needed for my back pain. Very helpful
Hytham was wonderful to work with. Very informative and patient as well! Highly recommend asking for him next time your at Ashley furniture store.
Absolutely great service. Hytham is very knowledgeable and personable. I would recommend anyone who shops here to see him.
Heather was wonderful. We showed her a picture of barstools that we liked and she searched their website and store for ones that were close to what we wanted.
Braun was excellent! Very friendly and helpful with suggestions…would highly recommend him and the store!
Had a great experience working with Phil Pullen on the purchase of my new sectional. He was professional, Knowledgeable and provided great customer support when there was an issue with the delivery. Highly recommend Ashley Furniture. Ask for Phil!
Jennifer h was helpful, informative and very personable. As I was at the beginning of my search for furniture, she had good insight into what might be a “fit” for me. She definitely lessened the stress of my relocation to Greenville.
Jennifer H is amazing! She went above and beyond to help in every way. I would absolutely recommend Jennifer if you are searching for furniture!!! Thanks Jennifer!!!
(Translated by Google) Very happy I found what I was looking for thank you for such nice attention I recommend you 🤩 thank you mobarak 🙏 (Original) Muy feliz encontré lo que estaba buscando gracias por tan linda atención los recomiendo 🤩 gracias mobarak🙏
Brian “BJ” Johnson was so knowledgeable and helpful as we picked out our new sectional! We love this store! Always a great experience!
Y’all, Phil is the guy you want. What a fun and entertaining young man while also being super knowledgeable and looking out for my budget over his pocket. Had a great experience can’t wait for my new mattresses
Brian was super friendly and knowledgeable. No pressure, plenty of time for me to look, sit and think about the purchase. Great job! Sofa is probably the most comfortable I’ve sat in. I’ve had surgery on lower back and neck. The lumbar support is the best I’ve ever felt.
Bunch of clowns. Delivered a damaged product and took 5 months to tell me they won't replace it because it's my fault that it is damaged. Definitely not my fault. Some kind of manufacturer defect from beginning of the furniture making process. Don't bother to leave your standard "please text our number so we can fix this" response, I've already mailed a Notice of Dispute.
Phil helped us find two chairs and and end table. He was incredibly patient, not pushy but offered helpful suggestions. Very pleased with our experience.
Jocelyn was amazing! She was delightful and helped my husband and me find the perfect living room set and decor. We will definitely recommend the store to our family and friends.
I was helped today by Jocelyn. I was very picky about what I wanted for my dining room space. She was very polite and knowledgeable. Great customer service.
Jennifer Hillyer is the best! She helped me pull together a look for my living room that I absolutely love! I can’t wait to work with her again.
Tom Simmerer really helped us today! Welcomed us right as we walked in the door and helped find us everything very easily!!
I went into Ashley Furniture store looking for a mattress for my son. Jennifer asked me questions about my son, his age, how does he sleep (on his side, stomach, or back), and asked what size of bed I was looking for. Other places I went to just asked me what size n price. Jennifer explained to me about the different support system my son would need due to hIs age, he is still growing, and the position he mainly slept in. We bought his mattress and a bed. Jennifer is knowledgeable, super friendly, and I would definitely recommend her to anyone looking for furniture!
Braun was very knowledgeable, helpful, and very kind!
Bj was AWESOME VERY EFFICIENT
BJ was awesome made the sale so swift , would shop again.
Hytham was exceptionally helpful with finding what I was looking for and extremely knowledgeable! Excellent service!
Hytham mobarak was an exceptional salesman and explained everything to my understanding and gave us great deals. Was very patient with us.
We worked with Braun today in Greenville and very happy with our experience! Excited for our new living experience!
I was treated with kindness and respect. Jennifer was attentive but didn't hover. The sale was quick and simple.
This store is not a corporate store but a franchise. They do not take care of their customers. They don't explain anything to you about their policies until they screw up. They will not fix any issues, even though it's their fault. I don't comment on Google like this but this is needed to be said to make people aware.i wouldn't recommend this place to anyone.
Heather, the sales rep at the Woodruff Rd. store in Greenville, SC, was very friendly, helpful & knowledgeable while assisting me with my purchase. She even found a better price for me. Highly recommend Heather & Ashley furniture store!
Our experience at Ashley was tremendous. Madison was very professional and very very helpful based on our needs and our budget. She presented us with some great ideas to help furnish our new sunroom. Would recommend Ashley furniture without reservation. We highly recommend asking for Madison!
Hytham Mobark,the salesman that helped me was very helpful and made my shoping experiance very plesant.
My sales rep Hytham was the absolute best ever! He made suggestions for me that really set him apart from anyone else who has tried to assist me! The atmosphere was friendly, the furniture was well made and great prices. Hytham even hooked me up with interest free financing! He is now my guy!
Hytham was amazing! Very helpful and knowledgeable. I’ll always go to him now whenever I need to purchase new furniture. Highly recommend.
Kristen was very helpful and our shopping experience was amazing. The showroom was neat and clean.
Jamar Wray was so patient, it's almost impossible to satisfy both myself and my husband when it comes to comfort. Jamar never gave up he asked all the right questions and finally helped us find the perfect living room set. He went above and beyond.
Great customer service and help. Our sales people Hytham Mobarak and Kristen Bowling were great. Did not feel pressured to buy what we did not need or want. Made sure we were 100% satisfied with what we bought.
Great experience Jamar is a wonderful salesman
Hytham was a tremendous help today with coordinating a new look for my new house. He has an eye for colors and he was a pleasure to work with. I highly recommend him!
A big shout out to Jamar for hooking me up with the sofa that is best for me and for making it happen within days instead of the weeks of back order on the corporate website. Yeah, Ashley is a chain, but shopping local still has benefits!
Edit: three weeks later we went back for more furniture. Again, Hytham greeted us at the door and gave us the same attentive, friendly service. We were greeted at the door, and then left to browse. The salesman, Hytham, checked with us periodically, pointed out items we may be interested and made the whole process simple. Some items will be delivered within a week. Some will be delivered later. Overall good experience.
Kevin did a great job helping us find exactly what we wanted!
After my initial experience, I gave the store and the associate five stars. Since we were purchasing furniture for a new home, we weren't sure if everything would be the best fit, so we asked and were reassured that we could swap out anything that didn't work. Well, I guess I should have paid more attention to the "fine print" upon delivery because despite what we understood during the time of purchase, once the items were delivered and accepted, all sales are final - no exceptions. To clarify, approximately 1 hour after receiving the delivery, I realized that the chairs I selected do not work in the space. I wanted to exchange three counter height stools (which were part of a much larger order - $10k+) for something that fit the space. I would have been happy to pay a convenience fee or deliver the chairs to the distribution center in order to facilitate an exchange but was told by both Customer Care and the associate with whom I worked with at the store, that there were no options. We have spent thousands of dollars at this location and have been repeat customers but will no longer be doing business due to this experience and will not be recommending the business to others. Be very careful if you choose to purchase anything from this organization.
Will was a Great person to work with. I would highly recommend anyone going to Ashley's furniture store to look for Will to help them. They have a good selection to choose from.
BJ our salesman did a fantastic job of answering our questions. Would highly recommend finding him at Ashley should you be in the market for furniture.
Abby was my sell person. Outstanding service 👏. Thanks for your help
5 star experience today with Hytham. He was easy to work with, didn’t hover, and gave great advice. We will absolutely work with him again. Thanks, Hytham!
Abby Hardway provide me excellent services. She was so patient and kind to me. She is the type of person that I will always want to help me. Also, someone that I trusted when she explained things to me.
Abby Hardaway was awesome she helped me get a great deal. She’s really nice and easy to talk to you should definitely go to her if you come here!
The atmosphere was so pleasant, Everyone I encounter had a sweet spirit and was willing to help, but I was helped by Mrs. Jennifer H. such a sweet spirit and very helpful with all my concerns.
Jennifer was very knowledgeable and helpful. She did a great job answering all of my questions!
I love the sofa set and I have to rave about Sales Professional Jennifer Hillyer. She is great! When I told her what I was looking for she knew the exact sofa set I would love! She is very well informed and explained the Diamond Care Plus and delivery fees right up front. No surprises. I will definitely go to Jennifer again when I am ready to purchase tables and lamps. Loved her ❤️
The customer service rep at the store, Kevin, was absolutely amazing! He was so helpful and even gave us additional discounts due to the process taking longer than normal (due to malfunctioning tablets). A few days afterward, Kevin contacted us and informed us that his supervisor authorized him to give us a protection plan for free due to our delayed purchase transaction. We are so impressed with the customer service! Definitely shop Ashley!
Very knowledgeable
My Husband and I had an awesome salesperson, his was name was Broun.
Phil did an awesome job knowing the product that we needed we were looking for something called big softy and they are two recliners. He walked us right over to it. The sale was done so fast check out was easy again Phillip did a great job.
We had a good experience to start, but it all went down hill from there. Woman that was helping was all over the place and couldn’t focus well. Then we ordered the bed and we picked it up a week later, NOT EVEN WRAPPED IN PLASTIC or anything of that matter to protect this $2,000 bed we purchased. Then it didn’t come with all the hardware so we went to the store and asked and were told we’d get a text so that we could file a claim. We waited around and never received any sort of text so I asked the woman about it and she said there was no need to wait, that she would send it. She never did. Will NOT be purchasing from this store again. Hopefully others are treated better when spending this type of money on furniture.
Abby was amazing to work with and very knowledgeable about the products we were looking for . A joy to work with !
Great
Very good shopping experience and Hytham Mobarak helped me find exactly the right kind of bed for me. Would go again!
We visit Ashley Furniture in Greenville. We were just shopping around because we wanted specific items and we did not see what we wanted. However, Phil, the salesman saw our needs and we ended up buying a beautiful couch that even we were not planning on buying but it worked out for what we wanted. Phil was sooo patient and professional. We always like Ashley Furniture because of his quality.
My wife purchased furniture 2 weeks ago it was delivered the coffee table and end tables were in boxes and the drivers said we had to assemble them I have bought alot in my days but this has to be the cheapest made I’ve ever seen its press board with vinyl plastic wrap to give it the wood grain look not wood vainer . I’ve seen better at my walmart store . Lol everybody look close you can pull your wood grain sticker off
Hytham was a very good salesman help me a lot thanks Ron
Excellent dealing with Heather. She went above and beyond to get us the best prices for the furniture we bought. She explained everything about the furniture protection plan. She was helpful while we searched for the furniture we wanted without being overbearing or pushy. It was a pleasure working with her. We will return to Ashley for future furniture needs.
Abby was awesome! She was very informative and was patient!
Abby was very very helpful and a great pleasure working with.
Abby was very helpful and patient during our purchase at Ashley at woodruff road.
Love the experience Jamar was professional and very knowledgeable there was no hassle simple straight forth terms I'm a shopper that know what I want and my experience with Ashley was great !
(Translated by Google) Excellent service Mr. Haytton gave us, he was very kind and was very patient with us, he has good prices and good quality in all the furniture. I recommend (Original) Excelente servicio nos brindó el señor Haytton, fue muy amable y nos tuvo mucha paciencia, tiene buenos precios y buena calidad en todos los muebles. Recomiendo
My sales associate was very helpful and knowledgeable about all merchandise that we were looking at couldn't ask for a better experience,will get my return business
We had a great experience with Hytham Mobarak! Very easy transaction, accommodating and insightful. Would recommend finding Hytham for your furniture needs!
Braun was wonderful!! He gave us time to look around without hounding us. Once we picked out what we wanted he answer all of our questions!! We will definitely go back and see him again with any major furniture purchases. The delivery guys were also wonderful!!
Shout out to Will Floyd for excellent service today helping us navigate our furniture purchase. We were all over the board and he was patient, helpful with info and not at all pushy to make a sale. We purchased two chairs and a table and will be back for future needs (and will ask for Will specifically)!
The consultant Abby was super helpful very pleasant and professional
Hytham Mobarak was a big help in picking out the right furniture and getting me special discounts. Would definitely recommend shopping here for quality furniture.
Great selection! Reasonable pricing. The sales person, his name is Hytham who assisted me is very nice and professional. Will definitively come back to this place for my future home furnishings purchase.
A no BS, excellent experience. Braun was able to answer all my questions & help me get what I wanted. The delivery had to be scheduled down the line, but a spot opened up, and I was able to get everything pretty quickly, surprisingly. Everything was assembled properly & quickly, and the team put in fine work, so I have no complaints. Sweet!
Went to look for a mattress and found an amazing buy! Braun was a huge help and made sure to answer all our questions. Easily one of the best salesman we have had the pleasure of doing business with.
ABSOLUTELY AWFUL EXPERIENCE! Pathetic! We ordered a mattress and the wrong mattress showed up. They then told us there was nothing they could do and we had to just keep the wrong mattress. We ordered a full bedroom set including a dresser and 2 nightstands - one nightstand arrived but nothing else. We then called and someone on their end canceled our order without any reason why. So they refunded the money and asked us to re-purchase the bedroom set. It’s been 5 days and now they can’t find our order anywhere but the money has come out of account. It’s been an absolute nightmare dealing with them. I have never received such terrible service with no end in-sight. I would not recommend them at all!
My experience at Ashley Furniture store was pleasant and professional. I found what I was looking for at an affordable price.
June 2022, I purchased a new sideboard and it was delivered damaged. Took them until February 17, 2023 to compensate for the damage. I’ll continue to shop elsewhere.
Great customer service, timely, friendly and was able to obtain any and all discounts 😊
Jamar was awesome
Hytham Mobarak was awesome to work with great deal.
Kevin Chavis is my hero, he was very knowledgeable about the products and wonderful to work with!
Great experience. The sales manager, Jamar, was a pleasure to deal with. He was helpful, knowledgeable, not pushy, and fun. We will be back for future furniture needs.
Kevin at the Greenville store was extremely helpful with answering all matters specific to our purchase. Ease of transaction was great.
I had an excellent experience from start to finish. Tom Simmerer welcomed me at the door and took me to look at mattresses. He was very helpful and invited Kevin Chavis to add his expertise. I tried several mattresses that they suggested until I found the perfect one. Both of them were knowledgeable and very patient. I will go back to Ashley.
Great store and customer service, go see Jocelyn*!
My wife and I just purchased a Tempur-Pedic Matress at Ashley Furniture in Greenville, SC. We worked with Hytham Mobarak. He was so easy to work with, so helpful and knowledgeable about the products. Maybe most important …. He was extremely patient with me. I bet I went in there 10 times with questions and uncertainty. He never rushed or pressured me. What a fun and great Experience. Thanks Ashley …. And thanks Hytham!
Had been looking online for a while didn’t see anything oooooh. Hit the road and thought I was stopping at Rooms to Go, but that was the next shop along and didn’t need to bother going there or the other places on my list. First stop shop and found and bought a lovely sectional sofa. My kind of shopping! Ask for Heather if you’re going to go along yourselves, she’s great. Thanks Heather for making an anti shoppers shopping experience quick and painless 😀👍
Jennifer Hillyer was excellent to work with!
Heather was super knowledgeable and helpful!
Will Floyd was super patient and helpful!!
Hytham was very helpful with our first time buying furniture!
We have been looking for a couch for several months with no luck until we stepped in Ashley Furniture’s doors. Brian Hodges was absolutely amazing helping us through the buying process. Completely happy with our decision!
Purchased by beautiful new sofa with Abby's assistance. No high pressure sales and just like meeting with a new friend. She was patient with my back and forth or color choices, and took care of me quickly once I made up my mind. Got a great deal too. Go see Abby!
Avoid this store and maybe Ashley Furniture entirely... The details of this review were shared with the store and with Ashley "CustomerCare" several months prior to this posting. The store did not respond and "CustomerCare" sent a "thank you for your valuable feedback" form email . While the purchasing experience was generally good, the lack of information and what we now know as errors in the process would have convinced me not to deal with Ashley Furniture. 1. We were told that the delivery would take two trips due to availability issues. We agreed, especially with the assurances that subsequent delivery would take care of getting everything set up correctly. The delivery fee was an extraordinary amount of money, but we understood we were paying for a higher level of service. The salesman referred to this as "white glove delivery" - that was a fabrication. 2. First delivery - mattress & adjustable frame. The base was not installed correctly, but the issues were only discovered after the delivery truck was gone (we still can't get the remote to work). Packing materials & straps were left in place and secured the bed, preventing the bed from adjusting. Additionally, although we were assured that the delivery would also cover the removal of the old mattress and box spring, it did not. Calls to the store & the logistics company verified that the mattress removal was not on the order. So much for a higher level of service. Since we do not have space to store an extra king mattress/box spring, the disposal added more cost. It also took a lot of time to get the base & mattress problems corrected. 3. Second delivery - bed & two nightstands. When the driver arrived and looked at the mattress, he stated that he was not allowed to touch the existing base & mattress, even though it was an Ashley delivery initially. He also warned that the bed he was delivering should not be used with an adjustable mattress & that the weight would be a significant issue if we could get someone to install it. It took several calls, but the operator finally convinced the delivery men to install everything. They brought in the nightstands and then discovered the bed was damaged. We refused delivery of the damaged goods. 4. Third delivery - truck arrived 45 minutes early, unannounced. These were the same men from the first delivery. It was clear they had no idea how to install the items. Once they were gone, I confirmed that the bed was installed incorrectly. One of the drawers was not mounted properly, causing it to scrape & eventually split – the slide rail was not screwed into the support. The support legs under the "bunkie boards" were not installed correctly; one was not even touching the floor, and all were misaligned and crooked. The bed could not be safely used until we had the issues fixed. The power supply for the adjustable base is simply hanging out between the base and the bunkie boards. This approach is undoubtedly an eyesore but probably a safety issue as well. Two boxes that have mounting positions on the underside of the bed are simply left loose, lying on the floor. 5. Based on the Ashley website, the mattress, frame and bed are not to be used together. When making the purchase, we specifically asked this question and were told it would be fine, "we do it all the time." Upon installation, we ended up with a mattress sitting over 40 inches off the ground and which covered over half the headboard. It is highly troubling that one pair of installers said the products should not be combined due to weight issues. We were cheated, misled and paid for things not usable. This transaction was the beginning of several planned purchases; however, given the cost & the miserable experience, I don't see ever making another purchase from Ashley. I am frustrated that I did not do better due diligence in vetting what we were told in the sales process. Avoid Ashley at all cost, even if you have to pay more somewhere else.
I had a great experience at Ashley Homestore on Woodruff Road with Phil Pullen. He spent so much time trying to help me find the perfect couches! He was very knowledgeable and friendly. I highly recommend working with Phil!
Tom was very helpful, answered all of our questions and patient. We ended up buying several pieced and the process was smooth. If you're looking for a great salesperson, go see Tom!
Entire staff was excellent. Everyone was genuine, friendly, happy, respectful and very helpful.. Thank you Matthew for not being a traditional salesman but the One of the Best Salesmen I’ve encountered.
Prices are outrageous
Phil was amazing to work with and incredibly patient. I am pretty particular and he listened to all of my furniture needs. I left with exactly what I wanted. I would highly recommend visiting this store!
Great customer service with Phil Pullen! Super quick and easy!
Excellent in and out service
If you need the best assistance when buying your furniture, find Hytham Mobarak he’s the best of the best. He’s very knowledgeable and respectful. He will help you find exactly what you’re looking for. I went today to get some living room furniture and a mattress and I’m so impressed that I got both of them for a very affordable price and high quality. Hytham thank you for your help!
Let me tell y’all something! I went into Ashley just to look around and see what are some of my options. As soon as I walked in I was greeted by Mr, Hytham Mobarak. He was super friendly, extremely knowledgeable about everything from the furniture to the quality of each piece and the warranty. He walked my husband and I step by step through everything. THE BEST SALES PERSON I’ve meet in a long time! I felt like I was hanging out with a friend! 1,000/10 if you come to Ashley you need to ask for Hytham. Wonderful service and we’ll be back just because of his spectacular service.
Braun Clark helped me find the exact set I wanted for my room. He was so helpful and attentive.
Abby is great. She always knows exactly what I am looking for.
Absolutely amazing! Sales Rep Phil was so personable, patient, and extremely knowledgeable. Showroom was clean and everyone was so friendly. Definitely going back when it time to buy a dinning room table.
Jennifer was super helpful and patient to find the right mattress for me!
Phil Pullen is one of the most helpful and knowledgeable salesmen we have ever encountered. Great experience!
Kevin was amazing! He made it so easy to order over the phone as I was traveling so couldn’t come to the store. Loved that you use Google Docs
Good selection of furniture!
Jennifer was very helpful and pleasant to work with. Can’t wait for my new furniture to arrive.
I have been shopping for furniture for a while. My sales rep Reese was absolutely amazing! It was like he knew exactly what I was looking for. Super knowledgeable and so friendly and professional. Thank you Reese!
Kevin C. was such a great help!! Ran around the store with us trying different pillows on different sofas to make sure we liked the color and then searched the whole store until we found a matching throw pillow we liked. Never rushed us and wasn't shadowing our ever move like other furniture stores do.
Kristen Bowling helped us and made it a great experience!
Brian Hodges was an extremely helpful and down to earth guy. He helped us find exactly what we wanted for an awkward shaped living room.
They dont have what they advertise that they carry.
Braun was fantastic! We purchased multiple pieces and he was there start to finish to answer all our questions ! He even came in on his day off to make sure we got what we wanted and we were satisfied.
Jamar was amazing at helping us pick out our furniture!
Phil was awesome to work with! He made my purchase easy. I will definitely be back to work with Phil soon, he was very knowledgeable and has a great personality! A 10/10 highly recommend working with him! He helped me get an amazing deal today! The whole staff worked together and was very friendly. Thanks for the great customer service team!
The store has a wide selection of good quality furniture. Our sales representative, Hytham, was professional, personable, knowledgeable and very helpful. He gave us plenty of space to look around and answered our questions as needed. He even had good suggestions for decorating and designing the space we needed.
I was grateful for my service from Jocelyn Cruz and she was a great experience and I enjoyed her and I will be back when I close on my home thanks
Jocelyn provided exceptional Customer Service. She was patient, thorough, and very detailed. She ensured that our Ashley experience was one to remember. Thank you Jocelyn for providing excellent service.
Kevin was amazing! He was very attentive, knowledgeable, and supportive. He ensured that we received excellent customer service and we also got a pretty good deal.
Kevin Chavis was amazing. So helpful and efficient.
Kristen was really kind, gentle and helpful through our walking and finding what we need for our house. Thanks a lot Kristen! See you soon!
We had a great experience purchasing a new sectional, ottoman and rug. Will Floyd was very helpful and made the whole process go smooth.
Will Floyd was so kind, professional, and very helpful, with an item I was searching for and was able to purchase on sale. I highly recommend Will at Ashley Furniture. Thank you, Will, and God bless! Kathy Long
Good selection of furniture
Abby is amazing and super helpful.. will definitely come back!
Stopped by today to look at some mattresses. Abby was our salesperson abd we absolutely enjoyed having her help us. She is so personable , knew her stuff about the product she showed us . I hate shopping for furniture and she made this a breeze.
Jamar was really helpful. Able to find what we were looking for within 30 minutes.
BJ helped us buy a new dining table from Ashley on Woodruff Road. His customer service was exceptional. He was friendly and knowledgeable about the items we were interested in. He helped us get the best price too. Thank you, BJ!
Very good sales on mattresses
We just purchased furniture from Braun Clark at Ashley Furniture. Great service and selection! Prices were very affordable.
I would like to thank Kevin Chavis for helping me with my purchase. He went above and beyond in helping me make my purchase. I highly recommend him for his salesmanship.
Hytham is the BEST. He was so patient with my indecisiveness, and was so helpful narrowing down what was most important for us. We will definitely be back!!
Phil Pullen what can I say! How about get this man a raise! He was laid back, easy to talk too and was patient with me and my wife as we took forever to find what we wanted. He helped us by giving us advise and actually showing us things that fit our needs and wants. It felt like he truly wanted to help us and not just make a sale. I'm gonna go back and by more stuff from Phil in the future.
Hytham was our sales guy when we went to get our bed. Really liked his honest approach, and willingness to help us. Great experience
Hytham was a great salesman!! Appreciated his honesty !
Kristen Bowling was our rep and she was amazing!! She helped with all the questions we had and then some. I recommend asking for her if you go there.
Jennifer was very helpful and patient with all my questions and indecisiveness. With her help i found just what I wanted!
Good store!! Excellent attention! and service! (Hytham Mobarak). Pre, during and post sale.
Kevin Chavis was our salesman. He was extremely helpful!
Abby worked with my wife and I on numerous occasions, and today was no exception. She was dedicated to helping us pick what worked best for our situation at the best price. She even helped us with amber lamps! If you come to Ashley looking for furniture, she’s exactly who you should ask for; extremely knowledgeable, helpful, and dedicated to making sure her customers get exactly what they’re looking for and need.
Jennifer was so very helpful for us to find the exact entertainment center we were looking for! She made the whole experience wonderful!
Will Floyd was a huge help in helping me find the couch for my new place. He explained the process really well. If you ever go to Ashley’s Furniture on Woodruff. Ask for him.
Hytham was our sales person today. He was very knowledgeable and helped us make the best decision while picking out our new mattress and bed. We are so appreciative for the help that he gave us. We will definitely be back to Ashley Furniture again!
Kevin is wonderful! He is very knowledgeable and was super helpful. He made our furniture buying process smooth and stress free!
Abby was very helpful and understanding of my wife's need for a lift chair. It was a pleasure working with her.
I have worked with Jennifer twice and have found her to be very helpful as well as knowledgeable re: the stock and helpful with suggestions. She is excellent!!
I will give Mr .Hytham Mobarak , our salesman at Ashley Furniture, a 5 star rating . Mr.Mobarak was very attentive & professional who strived to give us the best service possible. We appreciate him being so helpful & polite. Our only issue was with our console table that was supposed to have been assembled & took many phone calls to have someone arrive to do this. We paid for the “white glove treatment “ so it would be assembled. Seems to have been an issue with miscommunication at Ashley’s with the delivery personnel . Mr Mobarak wasn’t responsible for this issue.
Jennifer Hillyer a Greenville location was very knowladgeable, kind and helpful. She listens well and took me directly to what I was looking for. Purchased the couch.
This was my first time to Ashley and it was a very pheasant visit. Abby was our sales rep and she very friendly and professional and took the time to show us based on our needs and budget. I didn't feel the sense of urgency nor there was push or pressure to buy, and Abby took the time and effort to show us the verity of beautiful selections that Ashley had. I highly recommend visiting Ashley, such a nice, big and beautiful store with a large verity of couches and dining tables. And I highly recommend that you seek out Abby, great advisor indeed!
It was an absolute pleasure working with Phil! He was so helpful & patient finding exactly what I needed! I'd highly recommend this store to any of my friends & family because of him!
My experience of purchasing furniture for my house a couple months ago, became one of frustration after a piece arrived damaged. After days of trying to get this fixed through the Sales Manager (to no avail), I finally asked Hytham Mobarak (Home Furniture Consultant) if he could possibly help me. He went to work on it immediately and I saw almost right away the results of his efforts. He was quick and efficient and I felt he really cared about resolving the problem. If and when I ever need furniture again, I’ll make sure I request Hytham every time. The 5 star rating is for him.
My wife made a post with complaints of Ashley furniture and you told her to text a number because you wanted to talk to her with the concerns we have. She sent a text and got a response asking us to send the name number and all info you needed and we did so with our complaint and we don’t hear from you. Is there a number we can call to follow up on this please. Texting doesn’t respond. Is there a way to discuss this with a live person. Thank you. John Lowell
Abby was wonderful and helped us pick out our dinning table and chairs. She got us an amazing deal and we are so happy with our experience.
Thank you Kevin Chavis for helping me find the bed and mattress I was looking for. I truly appreciate your friendliness and professionalism. You definitely proved to be an expert at your job, and very helpful to me. I will be sure to request you when I return for more home furnishings!!!!
(Translated by Google) Excellent service and good prices. Look for Hytham Mobarak, he also speaks Spanish. (Original) Excelente servicio y buenos precios. Busquen a Hytham Mobarak también habla español.
I felt welcomed as soon as I entered the store and received "hello welcome to Ashley Home Store" and the gentlemen left me alone to walk around on my own, no pressure. I looked around and found the gentlemen that greeted me and proceeded to explain what I was looking for. He introduced him (Braun Clark) and I asked him several questions and he was quick to answer my questions and/or check with his computer to make sure that what I had in mind was in stock. He showed me several sofas and I could not decide so we looked at each of them again. I finally decided on the perfect sofa after sitting on each of them again and discussing the fabrics. Braun Clark checked again on his computer to make sure that I could have the delivery date I wanted. I had been looking on line but I really needed to come to the store, sit on the furniture and have an experienced salesperson like Braun to answer all my questions. Yes I purchased the sofa and can't wait for its arrival. He explained how the delivery would take place and what the delivery men would do. Thank you Braun Clark for making my experience enjoyable.
Braun was best sales guy ever! Courteous and a pleasure to work with! Superior customer service!
Jennifer Hillyer was an excellent salesperson. We were very pleased with our furniture buying experience.
The customer service I received was horrible. We bought a sectional less than a year ago and had a few things wrong with it. I contacted the Greenville store and when confirming my address, I asked which one as I was moving. Never once did they state during the sale nor when I called to let them know I had issues did they tell me not to move the furniture out of the home until they see it as it will void the contract. The person at the store told me to call my warranty company to put in a claim. I did that, then the warranty company told me that my product was still under a manufacturer warranty to call them again. I call the store back to be told that because I moved my furniture to a new home the product is no longer covered. Why didn’t you tell me this on my initial call to the store when I mentioned I was moving? We bought a house and still had the apartment for a month so we would have left the sectional there until someone looked at it. I explained to them that I spoke to a person who knew we were moving and he never told us not to move the furniture. All they did was tell me to put claims in to my warranty again. So I did that once again and after many many pictures and trying to send them the correct info they finally sent someone out from the warranty department. I just found out last night that it was declined because they said assembly damages or inadequate assembly issues must be reported to the store. Remind you, I did that and they had me call the warranty department. They also said staples is not covered under the plan. The staples are underneath the cushions and every time you sit down they rip my cushion. Also the device that connects the two pieces was not installed properly so they don’t stay connected. Why is this my fault? I was sold a defective piece and I have to eat it because Ashley misinformed me right from the beginning. Ashley furniture should be making this right and all I get is the run around. This is horrible customer service and not fair to us. This is extremely frustrating! Oh and did I mention that there are tiny nails sticking out from the back and I cut my finger on it? I truly hope in the end Ashley Furniture is going to make this right. I emailed the manager in the store and am waiting for a resolution.
Phil was great help with my new mattress and pillow.
Phil was great! Very knowledgeable and very helpful with our new mattress purchase. Everything from choosing to financing was extremely easy.
I’m so happy with my new sectional and my kitchen table. Ashley Furniture has a big selection and is my go to furniture store when remodeling a room. Madison Smith is wonderful and has so much patience with me. Madison lets me browse around and gives me time to look at their huge selection of furniture. This week I went in to buy another piece and Madison was out. No problem Kevin Chavis immediately helped me with my needs,. This Ashley location on 107 Woodruff Rd has the best sales people, they are professional and knowledgeable. As you walk in they are ready to take care of their customers. Sincerely Juana Burgos
I recently made a purchase at the Ashley Furniture in Greenville. The associate I worked with was Matthew K., and I had a fantastic experience! He was helpful, friendly, kind, and patient while we perused the store. Matthew is knowledgeable about the products and a joy to work with. I recommend asking for him next time you visit the Ashley Furniture on Woodruff!
My salesperson Abby did an excellent job showing me various furniture options and offering up ideas on what would work very well in my new home. I wound up purchasing quite a bit of new furniture from Ashley and a big part of that decision was Abby's knowledge of the products and be sensitive to my time constraints related to my move.
Kevin was very helpful when I was buying an accent table today. He answered all my questions and was very low pressure.
Kevin Chavis was not only helpful but so nice to written with. Quick and easy!! I will only shop at Ashley Furniture :)
Our salesperson was Will and we had an awesome experience! Ask for Will when you go!
Great experience I had a excellent sale lady Abby in the Greenville store
Jamar was amazing! My fiancé and I had a wonderful experience with him. Very attentive, got us a great deal, and was one of the most professional salesperson I’ve ever dealt with! Looking forward to more purchases through him!
This was the most pleasant experience I’ve had buying furniture! All of the associates were great, but Jamar took great care of us!! He made sure that all of our questions were answered and that we were happy with our purchase. We never felt pressured to buy anything and he was even great about us going home and measuring first to make sure what we picked out would work in our living space. You are very lucky to have Jamar working for you! Because of him we will be back!!
Very professional not pushy let me take my time picking out furniture
UPDATE: Received all of my furniture. It looks fantastic. The delivery guys were great. I would definitely shop here again! I was shopping for den furniture. I had, quite a few years ago, purchased dinning room furniture from Ashley. Now, I have to be honest, stellar customer service these days is difficult to find, in my opinion. However, Ashley rose to the challenge! Throughout my shopping, I was asked by quite a few sales associates if I was being helped or needed help, which was very nice. I was greeted as soon as I came through the door by Will. He is a hard working, knowledgeable, friendly gentleman. I had some size & arrangement challenges in trying to find just the right furniture for our space. Will answered every single question I had. He made helpful suggestions and gave me choices. He even made a graph of our space in order to assist me better in finding just the right furniture. Furthermore, he even carried up an end table for me & set it next to the furniture I had chosen, so I could see how the tables I wanted would look with the furniture. I cannot express how grateful I am for his help. No matter what I asked him for, he delivered. The only reason I didn't rate my review 5 stars is, I don't have my furniture yet. However, I will update my review after delivery. Thank you so much, Will. Ashley Furniture is fortunate to have you. And thank you Ashley Furniture for your selection, quality, and service. (P.S. I still have my dinning room furniture my husband & I purchased...and I still love it.)
Our Ashley consultant Kevin was absolutely amazing! He was very patient with us while we figured out our banking situation. He was also very kind to our daughter and offered her stickers as soon as we walked in the door! 10/10 service, we hope to shop with Kevin again!
Jamar W. was great! My boyfriend and I loved working with him.
Jennifer provided excellent customer service to my spouse and I. She is the lady to see when you go pick out your furniture.
Jamar Wray was fantastic. Very helpful and made the process simple and easy!
Abby was great !
Didn't have what I was looking for
I was looking for a dining room set but not sure which one I wanted. My sales associate Kevin Chavis was very patient and nice. He showed me different ones and learned my tastes right away. I left there very satisfied and bought not just a dining set but a living room set also.
We had a Great experience working with Braun!! He was professional, patient and really helped us with purchasing several pieces from Ashley. We’re excited to see them in our home!
Our salesperson Hytham was extremely welcoming and knowledgeable of the products and we never felt any pressure. Was a pleasure to work with and as good as a furniture buying experience as we have had.
Will was our salesperson and the experience was awesome! Would highly recommend asking for Will!
Abby was a major help with my finding the perfect fit for my new apartment. She’s very patient, honest, and a good sales woman. I’ll be back and I recommend using Ashley’ Homestore. The process was quick and easy and got my approval back quickly
I recently purchased a love seat and oversized chair from Ashley's. All showed up way ahead of schedule and the delivery driver was on time and professional. My issue is about price. We went into the store and priced it all out. We then went home and purchased the same items online and saved about $1,000. It should not be cheaper online. If anything it should be cheaper in store. Get customers in there and upsell. Does not make sense to me and leaves a bad taste in my mouth. Buy online. Not in store.
My husband and I had a great experience at Ashley Furniture with Hytham Mobarak. Hytham invited us in, told us how to navigate through the store and then let us do our thing. Hytham was knowledgeable and more than accommodating. We cannot wait to receive our furniture!
Simply loved the service I got on this store. The attention I got and how well they explained everything was outstanding. Keep it up, thank you.
Jennifer was fabulous in assisting us in our selection. She had great knowledge of the items on the showroom floor. Was very helpful in helping us put together different scenarios. Highly recommend her and Ashley Furniture!
Kevin in the Greenville store was extremely helpful and knowledgeable and made the buying experience a real pleasure.
We bought a new mattress set from the Greenville store. Hyphen was our sales rep. He was very knowledgeable and helpful. We truly appreciated this very pleasant experience. True customer service is hard to find anymore.
This store is quite large and has a wide variety of styles for inspiration and purchase. I had gotten multiple items from this store, delivered and pickup, and my sales associate, Kevin Chavis, was extremely polite and helpful. Keep up the great work!
Great service! Five stars for Kevin Chavis. He makes great recommendations and is responsive when we have questions. We enjoy shopping with Ashley because of him!
The furniture broke multiple times. The warranty repair process was difficult, and in the end, they didn’t stand by their extended warranty that I purchased. One rep said that they would honor it, then i was shuffled off to another who decided not to. VERY dissatisfied, and I do NOT recommend them.
The furniture broke multiple times. The warranty repair process was difficult, and in the end, they didn't stand by their extended warranty that I purchased. One rep said that they would honor it, then i was shuffled off to another who decided not to. VERY dissatisfied, and I do NOT recommend them.
Terrible experience from start to finish with this company. From the sales rep lying to us, to the horrible delivery experience and now the awful quality, it’s an absolute nightmare. After buying a whole house full of furniture and the protection plan for it, our less than 6 month old couch is falling apart at the seams and is pulling and frayed beyond repair. The bed frame fabric has also stated to fall apart. Do not recommend to anyone
Very pleasant experience. Visited three other large furniture distributors in the area prior to coming to Ashley. They had the most broad range of pricing and layout options that fit what we were looking for. We were greeted promptly. Kristen was very friendly, knowledgeable, and patient. It was a pleasant experience overall, looking forward to the arrival of the new furniture we purchased.
Kevin was wonderfully helpful as we shopped for a mattress. He was very knowledgeable but not pushy. We didn't intend to make a purchase the day we walked in, but he made it easy. Would come in again.
My husband looked at the Ashley website for a particular dining room table. The table was not available to see in Asheville, NC which is close to our town, so my husband called the Greenville, SC store on Woodruff Rd. and talked with Kristen. She verified that store had a table we could see in the store to at least verify if the table and our chairs would look good together. We drove to the Woodruff Rd. store ( 1.5 hours) and Abby assisted us since Kristen was with another customer. The table is a great compliment to our chairs. So, we ordered the cabinet height table. Also, Christine told my husband on the phone to print and bring the website info which indicated a sale price and it was honored at the store. Before we left, we were able to meet Kristen. Both Kirsten and Abby were very knowledgeable of the product we were looking for. We appreciate the very positive experience.
Place and payed for my furniture purchase 1/2/2023, they estimated delivery the 3rd week in January. Working with Heather was a great experience she helped me every step in making my purchase an easy process. Hoping the delivery goes as well as the purchase.
I came in looking for a new mattress and Kevin was so helpful! He helped me narrow down my selection and find the best mattress! Great experience overall!
Had an amazing experience at this location and so happy I decided to visit Ashley furniture thanks to Kevin Chavis. I did not feel rushed or hurried into any decisions, which happens a lot at other furniture stores! Kevin was so polite, kind, and was really knowledgeable regarding furnishing options for my new apartment!!! He provided me with many options and respected my input and my ideas. I will definitely be returning to this location thanks to the friendly staff, especially Kevin!!!
Currently in the process of moving to Greenville from Florida and I was there this past week looking around and went in to look at some furniture to get and spoke with sales rep Kevin he’s hands down the best definitely found the place ima get my furniture and look forward to getting more great customer service skills by far thank you keep up the great work and experiences
Stop in today to browse for some new furnitures for the house. The staffs were very friendly and helpful. Especially Kevin.
Brian is an AWESOME sales man. If yall want someone to go beyond to make sure you have what you want. Ask for BRIAN H. you will leave a happy customer. 😊
Jennifer Hillyer was my Home Furnishings Professional and she was fantastic in helping me find the furniture that was right me. She made the process of buying furniture super easy. The prices and deals were good as well.
Jamar Wray, Sale manager Customer Service Was Excellent...He Took His Time & Got Me Everything I Need...PLEASE GO SEE JAMAR WRAY AT ASHLEY FURNITURE!!!
Brian Hodges is the most amazing sales person I've had the pleasure of interacting with I couldn't be happier with my bed and I will definitely be back in the future
Today I had the pleasure of working with Matthew and the manager Jamar. I have to say that I had a great experience. It was one of the best experience I’ve ever had in my 7 years of shopping with Ashley. Nevertheless both individuals were well knowledge about their products and made my experience a phenomenal one. I’ve shopped in Ashley for years and I’ve never experienced such a top tier customer support like i did from these two. I was guided throughout the store and was also provided advice and asked for pictures to see the area I was speaking of. I felt as if I had family with me shopping for my home. I will definitely be back and will be sending my family and friends to these gentlemen’s. Ashley is lucky to have such great manager Jamar and Matthew on the team .
I had a great experience, Brian Hodges was very helpful and took care of all me needs . Thanks !
Hytham was great! Got us a great deal on our couch and was able to answer and questions
Today I had an Amazing experience at Ashley Homestore. Kevin Chavis was phenomenal, help me find the perfect bed / mattress for my new home. Everyone I come in contact with at Ashley was very welcoming. I highly recommend this branch. Will be back soon.
We had Braun, and he was super personable, and was very knowledgeable & helpful. Definitely recommend him to anyone going to this store! Thank you so much Braun!
I don't usually leave reviews, but this time I have too!!! I shopped around before I decided to buy at many furniture stores, then I went Ashley and William sealed the deal, I will reccomend him to all of my friends and family for all of the furniture needs! William made my experience feel like I purchased something not sold something!
Hytham Mobarak was extremely helpful when we purchased our furniture! Very efficient and not pushy whatsoever. Thanks again!!
Matthew was very helpful and professional!
Jennifer helped my husband and I find the perfect loveseat and ottoman for our space. She found us a great piece within our budget! The love seat was comfortable and looked great in our room!
Jennifer was amazing in helping me furnish my new home! She knew her products, and my furniture arrived when promised.
I came in looking for a mattress, but I honestly didn’t know the specifics of what would be best for me. Abby was fabulous and was happy to walk me through the different brands, prices, and firmnesses etc. She knew exactly what to ask to help narrow down what I wanted, and was able to help me find ‘the one’ after only a few tries! I really appreciated that she took the time to make sure I got a mattress that I love, rather than making the process feel rushed. If you end up at this location, ask for Abby!
I had the awesome experience of dealing with Madison Smith. She was very helpful through the whole process. She made sure that I was satisfied with my purchase! I love my living room. The next time I come in I will ask specifically for her! The furniture is great and the service was amazing!
We bought a living room suit from Ashley furniture. Madison Smith help us with everything we needed . she was very professional at what she does . if we ever need anything else we will go back to Ashley and ask for Madison. She is the best at what she does!!!.
My husband and I purchased a tempur mattress and adjustable base. The sales rep, Madison Smith, was very knowledgeable and took a lot of time to help us find the right mattress suitable for us both. Thank you Madison, we love it! It has been three months since we received it.
I have visited the Woodruff Road location quite a few times. It’s always a pleasure doing business with Kevin. He’s always more than willing to assist and helpful with our furniture needs.
Brian was very respectful and helpful.
Matthew was very nice and wasn’t over bearing while we were debating couches. He helped us make “pros” list on each couch we really loved which was very helpful
Matthew was great. Gave me the time to sit on and test multiple couches until I found the right one.
Jamar was the best sales associate we could have asked for! He was so helpful and got us the best deal he could get us. We are so thankful for his help and wisdom during this process!
I had such a great experience here. The customer service was top tier and I'm extremely satisfied with my new recliner. Madison helped decide which one suited my needs the best and I couldn't be happier with my decision thanks to her.
Kristen was awesome. Came in for one item - which she was great at helping me decide between several options - and ended up buying two! Great deal, incredible service, awesome selection!
Matthew was very professional. He was not pushy by trying to make me buy. He really cared about my concerns. Hands down ask for Matthew when you come in.
Nice showroom
Ask for Jennifer, She is very helpful.
I just want to say I had the most pleasurable experience in years today with Ashley at the Greenville store working with Kevin Chablis. I am glad I stopped in today. It changed my mind about Ashley! Thanks Kevin!
We came in late just to look around and left with a great deal and everything we were looking for thanks to Hytham! He was very knowledgeable and let us take our time without hovering the whole time. It was a great experience visiting this Ashley’s!
Jennifer Hillyer very helpful and knowledgeable. Regional Manager on premise made the deal happen.
Update : Changing from 3 stars to 2 stars as the store has called several times in regards to my review. What’s wrong with being honest. I’ve told them several times on the phone - ( Yes I’m sure you’re reading this now ) Please stop calling. I’m not giving you a 5 star review for nothing. I give honest reviews. The moment I walked into the door I was greeted by Abby who did an exceptionally well job explaining the layout of the store and where we could find certain items. Abby allowed me to continue my shopping journey on my own but was always available if I had a question. Biggest concern that I have is, prices listed on the items were not the sale price. I asked Abby to look up two items for me for the price, which was no where near what’s posted as they were on sale. Unfortunately I did not want to ask Abby for every price so I settled for one of the last two items. More than likely I won’t return to buy the items just for this reason. There are several others I’m extremely interested but no sale price is listed and I’m not going to ask Abby to look up every single item. ( Correct this and I’ll return ) Abby was 5 stars ! Store -3 stars Listed price no where near actual.
Great service, friendly and no pressure. Highly recommend Abby!
Had a awesome experience in Ashley’s Greenville location! Associate BJ was great!! He helped me figure out how to fit my dream couch in my living area, found me great discounts, and provided great customer service!
Don’t shop here. The furniture comes damaged, the delivery people don’t know what they are doing and the Greenville staff don’t care. Even if you purchase a lot, once they have your money you are dead to them!!
Had a great experience at Ashley in Greenville. BJ was a big help and made no-pressure shopping and ordering easy. Thanks!
Shopping for furniture gives me hives, but I stopped by Ashley Homestore anyway. Phil Pullen listened to me and directed me to the pieces I wanted. It took a little time but Phil made the process fun. I’m excited about all the items he helped me pick for my new apartment. The follow-up re. delivery has been spot on too. I highly recommend!
Had a great shopping experience at Ashley Furniture with the help of their wonderful sales associate - Kevin Chavis. He really went above and beyond to help me find what I was looking for and even got me a discount covering the delivery fees to my home. This was the most pleasant furniture shopping experience I've ever had thanks to their kind staff (specifically Kevin) and their quality inventory.
I recommend
Phil Pullen, was so professional to deal with. He listened and knew what exactly we were looking for each and every time we went to the store or called him. He went above any sales person I have ever dealt with. We have remolded 90% of of new house with him. I highly recommend using him. He walks you through everything. Mr. Mrs. Garrett
Our salesman was super professional and helped us with ever question we had before we asked it. He made the whole process easy and effortless.
This place has horrible customer service! Ashley does not have direct lines to their stores. You literally talk to call center that states someone will call you from the store and they never do. Item delivered damaged so now they tell me they have no clue when another one will be available. There is one sitting in store but we can't get it because of policy.
I went to Ashley with buying a specific sectional in mind. Also, I was looking for a rug but was not sure what I was looking for. Braun was my salesman, and was very knowledgeable about what they had on the floor and in stock. We walked around the store for about 30min and he showed all the rugs that fit my criteria. We eventually found one and he rung me up for all my items in no time. Very quick and easy. Will definitely be coming back!
Aleia Harris was AMAZING today. Very helpful with my husband and I with our purchase. Loved her attention to detail and clear communication. Made our day!! Thank you Aleia Harris
Excellent service and professional, with the seller Hytham Mobarak Thank you.
Phil was very helpful a friendly. Really enjoyed him helping us find the perfect couch! Highly recommend him!!
Great friendly service.
Aleia was wonderful! She answered all of our questions and was so kind to work with. We will definitely go back to Ashley Homestore and ask for Aleia if we need more furniture in the future.
Very pleased with my purchase today and Kevin was helpful from the start when I walked in the door. Will definitely be back to purchase in the future
Abby was great, very patient and accommodating. Ask for Abby!
This review is for the Greenville, SC on Woodruff Rd. Horrible, cheap, overpriced, low quality furniture. The furniture is made of low quantity press wood.
Hytham did an amazing job! 10/10 would recommend!!
Hytham was great! He was very friendly and knowledgeable about the future!
Jennifer and Jamar were very helpful and knowledgeable with my purchase of bed and couch!
Very easy to work with and enjoy dealing with them.
I called on Wednesday and spoke at length with Hytham regarding my husband’s health problems and our needs in furniture. I made an appointment for Thursday and he spent over 2 hours with us. We went in to purchase 2 couches and ended up also ordering a new mattress for my husband at Hytham’s suggestion. I am in hopes that the new Purple mattress will finally help my husband sleep in the bed after 5 years of sleeping on the couch.
Jamar was hands down best salesman/manager ever dealt with at any Furniture Store. Highly recommend Ashley in Greenville SC
We went into buy our first sofa and immediately fell in love with one. Our Rep - Kristen Bowling was incredibly helpful with explaining the process and only showing us the ones in our price range and size
Excellent! Non pushy, very knowledgeable, worked with Braun and hands down the best!
Good store, nice costumer service.
Thanks to Abby greeting us with her smiling face we had a great experience picking out our new sectional. She was not pushy, she was honest and very knowledgeable. Thank you Abby, we will be back for the new bed and will definitely let you know prior to our visit.
Braun Clark couldn’t have been a better sales manager!!! He gave me time to view the showroom confirmed if I had any questions, as well as asking what I was looking for, went above and beyond my satisfaction. Braun did not try to up sale or down sale anything I was looking at which made me more comfortable with my first furniture purchase. He’s knowledgeable on everything I consider made me more satisfied with my purchase. I look forward to seeing him again for future furniture purchase’s thank you again.
Hytham was absolutely amazing he really took his time to educate us on the different bed options, and then listened to what mattered most to us. He was extremely personable and professional, and helped us make a decision with confidence! I am extremely happy with my purchase and the bed hasn't been delivered yet. I cant wait to sleep on the mattress me and my wife just purchased! 10/10 service!
Hytham was an excellent consultant!!! We came in looking for a mattress and Hytham not only helped find the perfect mattress that best fit for us, but also educated us about comfort sleep. We will definitely be back to shop with Hytham for any of our furniture needs. Great service!!!!🥳😊😊
Braun Clark helped us with our outdoor furniture purchase. He was very helpful in making our selections easy. Very knowledgeable and really seemed to enjoy the overall experience of working together in making our selections easy and convenient. We were also able to find the perfect Temper-Pedic mattress for our bedroom. We will definitely refer him and Ashley furniture to our friends.
Abby was very friendly helping us find our dining table. We greatly appreciated her help
Abby was extremely helpful and very friendly helping us find our dining table. She gave many suggestions on how we could design it to our style and mix and match furniture and we’re happy to say we found exactly what we were looking for. We greatly appreciated her help!
Great salesman. Took so much extra time to explain everything. Get products.
Jamar Wray was. Wry helpful in my purchase. He found me the best price and was very courteous.
Hytham has been a great pleasure to work with when purchasing our furniture. He was patient with us a we decided on our dining set and my son's bedroom furniture. Went back to get more furniture and he again was amazing.
Recently made a bedroom set purchase from Ashley in Greenville. My sales rep was Heather and she was outstanding. Totally knowledgeable about everything from the product to delivery. Delivery communication was outstanding. Everything made it up our 2nd floor with zero issues. Totally suggest you ask for Heather when you stop in to shop.
I needed some living room furniture for my second home at the lake, including a sleeper sofa and other pieces to provide some additional seating. Phil P. made this process SO easy. He gave me some quotes as I requested, showed me some alternatives that I had not yet considered, and made himself available over the course of several days to answer all of my questions. I hate shopping in general, but he made this process a pleasure. If you need furniture, do yourself a favor - go to Ashley and specifically ask for Phil!
My wife and I had the most professional and successful trip to the Ashly store in Greenville, SC recently. We met a young lady , Jocelyn who started our search with a desire to help us find what we were looking for. Then meeting with the store manager Braun Clark for some detailed information. Braun determined to do everything he could for us. And he did in a big way. What a great experience ! Thank you guys for this great experience. Len America
Found the perfect couch here for me, They had a MASSIVE selection, and even though I live in a different location, still sble to ship the couch to me. Aleia was a huge help in getting the couch and making the process easier.
My wife and I were on the market for a new bed and a few other things. We wanted something specific and top of the line because of our backs. We walked in and met Phillip Pullen. What a nice, funny, polite young man. My wife and I just moved to Greenville and he took great care of us. When we first came in we did not buy anything Because we were still on the fence and was considering Sleeper number. He told us the new Purple mattress were coming in that week. He was no pushy at all. We came back and ended up and ended up buying something for all of us. He one our business. He introduced us to his co-worker Hytham who was great and new everything about the beds. We were treated like we had been there 10 times. What a great staff. We laughed and joked around and they both made us feel comfortable. Happy Wife happy life. If you go buy anything at Ashley’s ask for Phil or Hytham you will not regret it. We have more to buy and we will be back soon. Also want to that send a shoot out to the GM Jeff, great guy.
I met Jennifer today, she was awesome!
Phil was a most helpful, personable, and knowledgeable salesperson! No pressure from him at all, but he listened to and throughly met my expectations regarding style, comfort and price of the sofa and loveseat I was shopping for. Highly recommend!
I purchased a beautiful couch at a great price. Kristen was the sales rep that worked with me. She was very friendly, helpful, knowledgeable and listened to my many questions. Thank you, Kristen and Ashley furniture.
Jamar was very professional and a great help to us Thank You
We had the pleasure of working with Jamar Wray. He was very knowledgeable, professional and friendly. Would highly recommend as we had a great experience purchasing furniture for our new home.
Abbey was the best. Gave us so many options to fit our home and budget. Will be back soon to buy a bedroom suit
Fantastic options with fantastic staff. Jamar was excellent and helped us find and buy exactly what we were looking for; ask for him when you stop by. Come here for furniture and you won’t regret it!
We was in and out order 30 minutes. Meet at the door with a smile and get walked around and answer all the questions we had. Great job Hytham Mubarak ask for him!
Jamar went out of his way to make the sales process quick and easy. He is beyond professional and didn't push us into buying something we didn't want or need. I can't say enough great things about how he treated my family and I.
First time in Ashley's. Great experience hands down. Abby was wonderful. So helpful, patient, professional, and knowledgeable on all the products I asked about. Will definitely be back in the future.
First time shopping here. Sales representative Kirsten Bowling was great.
I am too pissed to type the entirety of my story but take your business elsewhere. I ordered a couch 2 weeks ago and was told it would be delivered on the 23rd of November. The delivery driver met me outside with the couch and asked where the best spot would be to unload. I showed him the area and told him to wait there because he needed a key to get in. I walked outside after 2 min from grabbing the key for him and the entire truck left. They did not even notify me that they were leaving. I still am unsure of why they left without delivering the couch.My disabled veteran husband did not have a couch to sit on for Thanksgiving and won't for the next week. We are now told we have to wait until December 1st for it to be delivered again.If you are a veteran, please take your business somewhere else as Ashley Furniture could care less about serving our country. This is a HUGE FUCK YOU to service members. Please get your shit together Ashley Furniture, as I will NEVER purchase another piece of furniture from you again.
Jamar was awesome to work with and took great care of us. We loved our shopping experience at Ashley!
Great service the girl that helped me out gave me a good and when I told her I was going to check out another place she said I’d be back and I did.
I had a wonderful experience both times I visited Ashley Home Store. I bought two sofas on the second visit and I couldn't be happier with the service I received in the store.
No one acknowledged my family and I and never offered to help. Other customers walked in after us and employees were quick to help.
Will was awesome! He listened to our needs and pointed us in the right direction. Never any pressure to upgrade, he just gave the facts and let us decide. We will most definitely go and see him at Ashley Home Store whenever we need furniture!!!
Jamar is knowledgeable and helpful in offering the best possible deals.
Will Floyd was super knowledgeable and helpful when it came to helping my wife and I shop for the perfect mattress and pillows! 100% recommended him for anyone shopping for household furniture! Update when mattress and pillows arrived: They refused to take the old mattress because it was “not on the ticket.” Will Floyd - please confirm orders look accurate for future customers. Thanks. They compensated my family a $200 gift card for the inconvenience.
KEVIN IS SO COOL! He had been so helpful it’s crazy. I have never been in a furniture store that I’ve liked but Kevin makes it feel so homey it’s amazing and he so easy to talk to. As someone who can feel awkward real quick, he totally makes the atmosphere feel nice and safe enough to feel at ease. And mans is like crazy smart too, his knowledge of mattresses is astronomical. I was low key blown away. And he’s funny! So boo yah
Thank you to Phil Pullen who went out of his way to be so helpful in selecting a sectional couch and chair. He was great to work with!
I recently had the pleasure of being assisted by Will at Ashley Furniture when making my purchases. I must say, Will’s accommodating demeanor truly made my entire experience a joy! He willingly took the time to answer all of my questions as he led me all over the store while trying to find just the right pieces of furniture that I was describing to him. I truly felt like he considered my taste preferences, my style preferences, and my budget in making recommendations, without giving me that “high-pressure sales pitch” that I have been accustomed to in the past. In fact, when I went into the store, it was to purchase only simple living room furniture, yet I also ended up purchasing a beautiful bedroom suite. Thank you for your help, Will! I will definitely come see you when I need additional pieces of furniture! Amy Rozelle, Greenville, SC
Brian did an amazing job helping me buy my couch!
I’m a little late on this, and I promised him as I left I would do it but it only took me a couple months. Mr. Phil at the Greenville location IS THE GUY you want to be helped by. From the moment my wife and I walked in, he approached us with infectious excitement and charisma, and made a joke about having to take our shoes off before we stepped in to his home- And home was exactly how Phil made us feel off the bat. He and my wife did most of the talking, but I could tell that Phil was interested in what we had to say, not for the sake of the sale but because he seemingly genuinely cared. Sadly we did not find anything that matched what we were looking for- but we did have a wonderful experience. And when you talk about customer service? The reason I’m writing this right now, is with only having been mentioned at the very first encounter, Phil sent me a text and wished me a happy anniversary! This man truly cares about his customers. If you want to get a good deal and have fun doing it, definitely ask for Phil
Very good service at the Greenville Store from m Will F. Very good shopping experience
I came in with very little credit and still got approved. Got 3 mattresses and a living room sofa. I was there for a min because writing everything up takes a long time but got everything I wanted. The staff was friendly and funny. Talk to Phill he will definitely hook you up!
Buyers beware!!!! This was a brand new construction home less than 24hrs old prior to Ashley furniture making the 1st of now 14th delivery since July 28th. They dropped off furniture with ONLY minors in the home. They had my 13yr old son sign for one of the deliveries! And furniture delivered that looks like a child assembled it. Their own technition stated its not build squared up. Doors wont align and close without rubbing. And now that they tell me that there is nothing they can do. Theyvsure made it sound so easy when selling me 4 full rooms worth of furniture. I had to move the furniture in the rooms myself, because they left pieces blocking my front door. I have NEVER had a more horrific experience than with Ashley's furniture. They push blame on everyone else and didnt own one issue. Maybe I'll have to seek advise from a civil lawyer!
Wow. Such disappointing service. We had a very pleasant sales associate, Abbey, who seemed incredibly understanding, knowledgeable and helpful. So much so we felt comfortable buying a living room set, dining room set, bed frame and mattress from her. Our delivery came in parts, only after us calling to ask where the rest of our stuff was and they said oh its here, it just needs to be delivered. After the 2nd delivery, our bed frame is still missing parts which are supposedly still coming in another month or so. The mattress we received is *not* the one we ordered and when we tried calling to get the order corrected, Abbey told us we could purchase another one and try selling the old one on Facebook. We asked about the sleep warranty she'd told us about when convincing us to buy but apparently it only applied to the mattress we actually asked for, not the one she put in the order that we received. The level of unprofessionality we have experienced in trying to get the issue resolved is unparalleled. So very disappointed all around with the lack of customer service and will not be shopping Ashley's in the future ever again.
I had a outstanding and very professional experience at Ashley Furniture in Greenville South Carolina. The customer service is top notch and the process for pickup was seemless. Everyone Rocks !!
UPDATE: I do not recommend Ashley furniture to anyone. What a horrible experience and the ONLY reason I am giving 2 stars it because of the guy at the store who sold us the couch was wonderful. When they delivered my sectional the 2 guys that delivered didn’t even speak English. They had someone one translating on the phone who barely spoke English himself. He tried to tell me they couldn’t get the couch up the stairs. But we couldn’t even communicate with them to see options. They finally got that in but my ottoman was not able to be delivered. I finally got another date for that delivery for 2 weeks later and now they are saying they still don’t have it and don’t know when it will come in. Customer service said there is nothing they can do until I receive the ottoman. We spend a lot of money for this and I still have no idea when I will get it. Such an easy buying experience. I love that we didn’t feel forced to buy something. All of our questions were answered before we picked the perfect couch. Kevin was wonderful.
Abby helped me get the couch I wanted and had amazing customer service!!!
Excellent service! Can’t say enough for my wonderful salesperson, Hytham Mobarek! Very knowledgeable and helpful. Would definitely shop Ashley again!
Kristen is an awesome and wonderful sales representative of Ashley furniture at the Greenville location. She is extremely knowledgeable about the products at the store. She is very professional, courteous and patience in answering questions to ensure that the customers understand every aspect of the furniture. A job well done and deserve a five star rating.
Brian Hodges was by far the best sales associate I’ve ever come across . Such a delightful experience. Extremely knowledgeable and answered all my questions . I will definitely be back to purchase more furniture in the very near future
Abby was such a great person to deal with. She understood our needs and helped us with our purchase. Just ask for her and you will see for yourself.
Heather H. was a huge help! She was very helpful and very sweet.
Will Floyd was a great help in finding us the table and chairs we needed. He was very knowledgeable and not pushy at all. Although we found a smaller table that will work better for us I would definitely ask for Will’s help in the future. Having him help us was a great experience. Thank you
Braun was amazing, helpful and inciteful. I was not looking forward to this, but he made this experience fun, was very personable and I feel like if anything ever happens, I have Braun in my corner to help fix it or make it right.
Kevin has helped both times that we have purchased furniture there. He makes the process easy and explains everything well
Very great experience, and amazing customer service. Make sure to ask for Jamar Wray when visiting for your next purchase!
I had a great experience with Phil at Ashley's furniture on woodruff rd. When i tell you this guy is awesome! I showed him one piece I was interested in and from there he was able to show me exactly what I was looking for. He was very attentive and showed me pieces that i just truely loved.
Phil is the definition of customer service! Ask for him. We were greeted as soon as we walked in. His friendliness and charisma won us over! He understood what we were looking for and went above and beyond to help our wants come to live! He was carrying chairs all over the store. We can’t wait to receive our new dining room table. Thank you Phil!
We had a great experience today while shopping in store. Hytham was a great help. Highly satisfied
The sales man was thoughtful enough to let us browse for the item. He was helpful to make an online purchase that the showroom didn't stock. He was not pushing us to buy. Well dressed n polite. A salesperson with a sense of humor was a nice touch too. He needs a raise. Best of luck to his career
Hytham was friendly and very helpful, and made sure to provide a no pressure environment while we shopped for a bedroom set and a dining set. We have never shopped at Ashley before, but after our experience we can say we will definitely return for future purchases, and highly recommend anyone to ask for Hytham by name for great customer service. We also noted that Ashley has a fantastic selection of furniture to choose from to complete any part of your home.
Kevin Chavis at the Greenville location was tremendous! Very helpful and knowledgeable and got us the best deal he could! Super great to work with!
KEVIN CHAVIS at Ashley Homestore Furniture is absolutely wonderful! If you need a mattress, he is your guy to ask for. He explained everything to me before I could ask the questions. He wasn’t pushy or overbearing either. Gave me the time and attention I needed to make an informed decision without pressure. Just a great salesperson who made my experience at ASHLEY wonderful!
Will was the absolute best! We came for a new bed set and he greated us at the door, showed us around and helped my very indecisive self figure out the best option. Very very satisfied!!
Phil was fantastic, professional and extremely helpful!
Found exactly what we were looking for and had it in our home within hours.
Stopped in looking for a specific item and was pretty set on it. The team member who assisted me, Kevin, was exceptionally helpful and knowledgeable, and was able to help me figure out what would work best for price & use, as well as aesthetic. Thanks for the help, Kevin!
I highly recommend Ashley Furniture, more specifically, Sales Manager Jamar Wray!! He was awesome….very professional, attentive, and helpful. If ever you’re in the market for home decor/furniture, go see him.
My husband and I received the best service while ordering a new mattress. If everyone that works there is as wonderful as the salesman we had, Kevin Chavis, I am sure they get a lot of sales. This store has great folks and the layout of selections to see is awesome!
Will Floyd did a fantastic job of helping my brother pick the perfect recliner, and was assiduous and patient with all the credit details. We were very happy with the outcome.
Great! Our salesman Phil was very helpful in making our decision . Very professional. Great selection of furniture. I will definitely come back again and again just to deal with Phil. It was joyful experience. I highly recommend purchasing from Phil and Ashley furniture
BJ was awesome! He was very helpful and patient with me as I had my 18 month old and 7 year old with me. He is an expert who cares and helps you find what you love! I ended up purchasing through him and am very happy.
Jamar Wray is the best!! Thank you for you help!
Madison was great!! Enjoyed her😁
I purchased a item on the 19th canceled it on the 20th it has been 19 days and I have still not received my money back very bad company to work with !!!!! And please I need the direct number to a supervisor at this store I will be calling corporate 2400 I spent snd still didn’t have my money weeks after and the policy says ten business days where is my money !!!!!!!!!!
I'm so happy I stopped by Ashley's before I purchased somewhere else. Hytham answered all my questions and some i hadn't even thought to ask. I'll definitely come back for all my future purchases.
We came in for a swivel chair & Hytham walked us around for a few moments before selling us on new mattress with base, sectional, and electric recliner. This is a sales guy who knows what he’s doing, but we are happy with our purchases and excited for everything to come. He was very personable and professional & extremely relaxed and not pushy.
Phil was very helpful & professional in helping with our furniture purchase.
I have purchased furniture a few times from this store and have always been helped by Kevin. He is the best! Always so nice and very helpful. Thank you Kevin!
Hytham helped us and went above and beyond! 10 out of 10 would recommend talking to him. He was so knowledgeable and helpful.
Kristen is the best, very attentive and always looking for the best deals.
Being the complicated person that I can be, I came in to shop for a sofa without a clue what I wanted. I was assisted by a sales rep named Kevin, and he went above and beyond everything I expected. While I left empty handed due to my own indecisiveness, he still happily took his time understanding me/my style and showing me all my options. Will definitely be returning to work with him when I’m ready to make the final purchase!!
Went in unsure of which direction we needed to go for a living room set. Worked with a gentleman named Hytham, and he was extremely knowledgeable and walked us through defined options and styles we liked the most. He took the time to make sure we made the right decision about our purchase. Will definitely be back to see Hytham again, and recommend him to anyone!
We were treated so well. Kevin was so helpful with all the information we needed. He didn’t try to push things we didn’t need!
When it comes to home furnishings value and knowledge, HYTHAM MOBARAK is who you need to see.
Hytham Mobarak, was the furniture specialist my family and I needed! He met our budget and needs with simplicity and kindness. Would absolutely recommend to anyone. Good job and thank you again hytham!!!!
Hytham M. will always be my go to person! Thank you so much Hytham for all of your help again!! Ask for him for whatever you need!! He’s amazing!!
Hytham did a great job working with me today. I am very pleased with his service and going above and beyond to help me find just the right pieces to match up with my dining room set and living room furniture. He was caring and even carried around a dining room chair for a half and hour to make sure it matched up with the other pieces I needed!
Phil is great!!!
Phil was great! Thanks for your help!
Had a great and efficient!!! Experience at Ashley's. The sales associate Heather was so helpful in listening and providing excellent suggestions. I was not excited about having to furnish a new home and dredging the shopping experience, but I was in and out with exactly what I needed.
Could not have asked for a better experience! Jamar was helpful, efficient and so kind. He answered all of my questions and was able to help make my decision simple and affordable. Thank you, Jamar for furnishing our new house!
Sales Lady was great easy to deal with very polite and friendly was not harassing and I shopped, only negative thing I have is the wait for my book case
Came in looking for a new mattress and advise on adjustable frames. Kristen Bowling was a huge help in us making a decision on our comfort and budget. Many thanks to her. Great process.
Very good service, excellent attention
The man who assisted us was Phil. He was very knowledgeable and helped us find a mattress and a pullout couch. I have been buying Ashley for almost 20 years. It is my favorite furniture store.
The staff was wonderful and helpful they were quick to help.
Excellent Staff and Products!
Best sales associate, very helpful, very kind and very experienced
Kristen was helpful & knowledgeable in helping us find the best furniture fit for our needs.
Their furniture was way to expensive
We've had the most helpful service from Brian and Jeff on the large selection of beautiful furnishings they have to offer. Senior Sales Manager Brian welcomed my husband and I since we've entered the door and let us choose our needs for our new home. We were so happy to check out all unique furniture they're having in the store. Brian was checking on us frequently and when we decided to purchase several items Store Manager Jeff was able to get us good deals on pricing, which helped us to furnish the living room and bedroom in our new home. Now we're looking forward to delivery of these items to our new home, very excited. Thanks for making this an enjoyable endeavor.
Brian Hodges at the Greenville, SC store was fantastic to work with. He was kind, knowledgeable, and he helped us come to a decision without rushing us or making us feel uncomfortable. He balanced professionalism with warmth to create the perfect shopping experience.
Jamar helped us purchase our sofa. He was kind, friendly, efficient, and didn’t try to sell us stuff we didn’t want. 10/10 would recommend asking for Jamar for all of your furniture needs!
Hytham is the man! Had a great experience buying a couch and coffee table.
We waited 7 weeks to hear when our delivery would come. Then, the day of the our piece’s scheduled deliver, it said it would arrive between 10 AM and 1 PM. We moved all plans to the evening to ensure we’d be home. We heard nothing during the allotted time, so around 1:30 we called to inquire about our delivery. We were told it was on the way. By 2:30, there was still nothing, so we called again. The lady we spoke to said that the delivery men had recorded a delivery attempt, but they said no one was home. My husband and I were home literally killing time waiting around. We never received the promised call that it was on the way, no one came, yet they documented that they had tried. No one ever came to the door, let alone drove by. My husband called Ashley Furniture again, and they said we’d just have to reschedule because the deliveries were done for the day. This will be going on week 9 of waiting. At this point, we are planning to pick it up ourselves from the warehouse because we do not trust it to be delivered, especially when the delivery guys are lying. Hopefully, the money we spent for delivery and assembly will be refunded.
Jamar Wray was an awesome salesman!
Kristin was awesome and I had trouble ordering online so she spent the better part of the whole morning ordering what I wanted and matching the price online….it was a wonderful experience and she was amazing!!!!!!
Salesman Hytham was perfect!! He deserves a raise!! Thank you for great service!!
Great and honest employees! Would recommend!
We were greeted, but not pressed by sales persons, enabling us to enjoy walking around the store to look at the many options. We were quickly helped with friendly and knowledgeable service when we did have questions. The purchase process was smooth and delivery set up was within the week.
Friendly service and very knowledgeable salesperson. Was able to order seamlessly and I am anticipating a smooth and speedy delivery. As always the service and selection met and exceeded my expectations
It’s always wonderful to come here! The service is great! Staff is wonderful
The manager that I worked with was so polite and helpful. He made shopping here so easy!
I have been shopping for a living room set for a few months now. I felt like I walked into the right place quickly after being greeted by Jocelyn. She was very personable, kind, and easy to talk to. She helped me find pieces to put together when I was stuck, and she over all made everything a breeze. I don’t like face to face shopping (I prefer online), but buying furniture is something you’ve gotta check in person first. If you’re a nervous wreck like me, go to Ashley’s Furniture and they’ll make you feel comfortable and taken care of. Even if you’re not, then still go!! I’m excited for my new living room set and so happy to have met Jocelyn! She’s great!
Mr. Braun Clark is just an amazing sales associate! Very Professional. Extremely Knowledgeable. And On top of all that he is extremely patient. Mr. Clark really took the time in answering all my questions. Never did he make me feel pressured into just buying. Thank you Mr. Clark for making my shopping experience pleasant.
Very easy process and very friendly staff! Second couch we have bought from them and we are always happy with our purchase.
Beautiful furniture and great customer service. Tom was very helpful with our search of a new sofa and love seat. We chose a very nice set.
Came in and went through the motions with Will. Great guy and took care of us. Hopefully the delivery of the product is as good as the in store service we received. Prices were reasonable and I feel like we got a good deal.
Hytham was very helpful and nice, and didn’t hover over us, he helped with our savings and price matched online.
Phil was not our salesperson. He stepped in when someone else was pulled away. He was phenomenal. My Dad has health issues that make getting in and out of bed difficult. Phil listened to our concerns and questions. He explored our ideas and offered new ones. He was thoughtful, understanding, and creative. He genuinely cared about my Dad’s safety and comfort. So much so, he pulled apart and reassembled boxsprings and mattresses to show us the actual height of what we were purchasing. We were able to actually experience what Dad would need to navigate to get in and out of bed. I cannot say how appreciative me and my family are for Phil’s help.
Bought several things from Ashleys, couch, dining set and most recently a kitchen table set. Even bought their extended warranty coverage for the table and chairs. We recently went to use their coverage for the wood came apart and a tear in the seats and the claims were denied, went to the store to complain and they said would investigate and call us back, never got a call back and now left with damaged chairs. Will not shop here again they don’t stand behind their products and sales doesn’t do what they say. Wife and I looking for new couch so they will not be getting repeat business from us. You left a reply to text a number to follow up as Owner and I've text that number 3 times with no answer back. If this is the way you do business I'm done with Ashley's.
Phil was amazing! I enjoyed my time with him and he was very knowledgeable about the products. He made buying furniture fun!!
I was very happy and satisfied with the furniture I purchased and was able to get an awesome deal on it! Kevin and Kristen did an excellent job explaining every detail of my purchase and made sure I understood everything upfront. Hat's off to the both of them!
Braun was very helpful and knowledgeable about the mattresses they have. We compared and decided on the new Purple mattresses they have. Fingers crossed it will help with my bad back and hips.
Prices are a little high and they have a eclectic collection of furniture, but I'm sure some will find what they want and others won't. Ergo, I can only give it "middle of the road" rating.
Bought furniture, great! Did not arrive on time, called customer service, waited an hour and a half to be hung up on. No respect, called store, got apologies and excuses, no help. Then to add insult, started getting promotional mail, asked it to stop, was rewarded with MORE! Store is clueless, corporate just leaves you on hold. Just hold your breath everything goes perfect for you otherwise your in for quite a ride. Thanks Ashley for all of the apologies and excuses in place of meaningful support. Also an hour and a half is not an acceptable wait for a simple issue... and "I'm Sorry" is not a acceptable solution. Tried to communicate with "The owner" via their text message, its just an automated customer chat with no clue or care at all. Thanks for NOTHING!
Show room is good lots to choose from but the return policy is not they will not take anything back at the Greenville store or exchange don’t make the same several thousand dollar mistake. I’ll never buy from here again.
You need anything from Ashley Furniture make sure to ask for "Will", he was kind, patient, professional and thorough. I would definitely recommend Will to my friends and clients. Jay Hil
Will & Hytham provided excellent service today. Both were friendly, very patient, not pushy at all, & made sure we got as much of a discount as possible when we finally decided on furniture. Hytham sold us on a new mattress even though we'd just bought one off Amazon a few weeks ago. (We called Amazon right then & there in the store & returned the one we'd just bought so we'd have enough to buy one from Ashley.) That dude knows what he's doing! We've yet to receive our furniture, but will update if needed, otherwise 5-stars for quality of service from Will & Hytham!
September and Jennifer were friendly and patient. We didn’t feel rushed at all to make a decision.
We went to shop and found a couch we fell in love with. We didnt measure like we should of and of course the couch didn't fit. If you order on Ashley website you can return furniture until 3 days. In this store they said that once it's in your home, they don't allow returns. This is the first time I've ever order furniture and wasn't able to return it. Plus they told us we could come back and try for an exchange and we waited for over an hour to get help. We definitely won't be coming back and we also filed a compliant with the BBB.
Brian is awesome and definitely does his best to make sure you get what you want
I dealt with Hytham who was very efficient, understood my needs and offered me a fair deal. I can highly recommend Ashley’s for your furniture needs.
Abby was wonderful in helping us today! Highly recommend her! :)
Kevin Chavis in Greenville SC is the best!!! my son, my mom and I have bought furniture from him. He goes above and beyond to assist you in any way he can.
The guy he helped me he was so nice and everything went smooth Thanks well
My wife and I continue to purchase our furniture at Ashely’s Furniture…Jamar is always professional, courteous, personable and patient when we come in which makes every experience 5 star and that is why Ashley’s Furniture is our first choice. -Ross O.
We had great service at Ashley! will be shopping there again in the future!
Kevin was amazing! Helped us with what we needed and with purchasing a beautiful table. Will definitely come here again and ask for him.
Abby was very helpful and such a pleasure to work with! She helped me pick out the best bedroom suite! I appreciate everything she did!
Abby did such a great job helping me and my friend find a bedroom set we both loved!
Braun Clark Very helpful. Did not pressure and hover over as we shopped. Very personal and understood our needs. Store was very clean. Atmosphere was pleasurable to shop in.
Phil was a great help with my furniture purchase. I would recommend him, he was a pleasure to work with.
Christie-Anna was awesome, very professional, warm and extremely friendly. She is a true Pro and Ashley you are very blessed to have her in your building.
Christie-Anna Edge was fabulous and very helpful. We will be back to shop with her again.
Abby is a wonderful sales associate! I’ve worked with her before and I feel comfortable working with her! She is very professional. I will be continue to work with her in the future when making purchases with Ashley’s Furniture Store!💕
With twin toddlers in tow it’s difficult for my wife and me to get out and make big decisions and purchases like a new mattress and bed frame. Heather H. at the Woodruff Rd location was amazing! She was friendly, informative, patient, and even helped with the kiddos! We’re extremely excited about our new mattress and bed, but just as impressed by the experience.
Let me give it up to my man “Suge” Jamar. Great guy, extremely helpful, will be back to work with him again. Thanks Jamar!
Working with Hytham was a very positive experience. He made sure we were getting what we wanted. We would highly recommend Hytham to our friends and family.
We went to Ashley furniture looking for a kitchen dining set that wouldn’t break the bank but we didn’t know exactly what we wanted. Phil Pullen spent over 2 hours with us helping us to get something durable, yet in our price range. I would greatly recommend him to help you find what you’re looking for! His sense of humor isn’t so bad either!
My experiences have ALWAYS been awesome with Abigail she ALWAYS makes time for you and explain everything so well ! Always an awesome helper wether u need to exchange an item or add on, never does she complain or get frustrated with you very understanding! A Great employee to have!!!
Hytham made the process of buying a new table and chairs very easy. He was very friendly and smart, and has to be one of the nicest salesmen I’ve dealt with.
New UPDATE : The reason we have yet to receive the guest bed and the table is because someone removed it from the order list. NO ONE EVER CALLED to tell us that. If we could give this furniture back we would and sit on lawn chairs. Absolutely unprofessional. UPDATE: 1 year later and we still don’t have our guest bed! We have emailed, called , no response. We are going in person but with conflicting scheduled it isnt easy to get up there. How crazy is this? 1 year later. Smh. ORIGINAL: The furniture is pretty but getting it to your home will take weeks even months. We are still waiting for our guest bed and we ordered that five months ago. Our sectional came in sections weeks apart. Two of our items were damaged. Call the store several times and the person you need to speak with “is on lunch” or “they are on vacation” or “they are out today”. This is how you are treated when you spend $14K?
I am pleased to have had the opportunity to work with Mr. Brian Johnson this afternoon. Mr. Johnson offered to assist me as the sales agent who originally helped me make my initial purchase was unavailable. Mr. Johnson was very thorough as he went over my order and upon realizing that there were some errors with the order that was placed; he made the necessary corrections and double checked my purchase order with me to ensure that everything was indeed correct. Brian was very professional and very considerate in his responses to my inquiries. I would definitely recommend asking for him if and when you choose to purchase furniture at Ashley Furniture.
Abby, did a great job helping me. After a 2 year search I found the color I was looking for at Ashley's
Braun, was my sales associate! He was polite, personable, and very thorough. It was such a pleasure doing business with him. Please ask for Braun as your associate!
I don’t do many reviews but I had to get on here to stay that the customer service here is exceptional. They’re all really kind, helpful, and especially patient when you’re looking around. Will had all those qualities and went far and beyond to made sure I got what I wanted. Truly recommend this store to anyone looking to buy home furniture.
We had a great experience with Josh at the Woodruff road site. From the moment we walked in he was up beat, fun and gracious. We usually don't like someone " guiding " us per SE, but we already knew what we wanted from a previous visit and he made the process fun and smooth. We will definitely be back.
Will at the Woodruff store in Greenville was awesome . Would highly recommend . Patient and kind .
Great customer service, Phil Pullen is best. He was very helpful with us getting our product in a timely manner!
I’m taking the time out to give a shout out to your amazing staff. I recently moved to this area and needed furniture. Your staff put me at ease. From the way I was welcomed and greeted by everyone was superb. My sales associates Jamar Wray and Jocelyn Cruz made my sales experience effortless. With there knowledge of Ashely products and services I was at ease. Also their high level of professionalism is uncanny or like no other. The delivery team and the arrangements of partial deliveries have been amazing. You guys have a customer for life and I’m referring all my friends and family.
Recently purchased a dresser and dinning room table from this location and had a great experience.. Phil was very helpful and ensured I got what I wanted and in a timely manner. I will definitely be going back for any future furniture needs.
Phil was the best employee at Ashley That me and my fiancé has ever had! Kind and just overall a good guy!!
Aleah was an amazing sales rep! She was patient and honest! She listen to what I wanted and directed me to the perfect styles. Her customer service skills were amazing!
One of the worst experiences I’ve had so far what are the been over a month ago they deliver the mattress still waiting for the bottom is ridiculous
Great selection, sales rep. was friendly and answered any questions I had.. Process was easy and convenient. Great price for items I purchased .
We had a wonderful experience with Ashley. Hytham was so kind and knowledgeable. What a great guy. We would not hesitate to go back to Ashley.
Abby was so patient and helpful. So excited for the new sectional for my son!
Our furniture consultant Christie-Anna was full of energy and willing to work with us. We had a great experience cannot wait for our furniture to arrive!!!
Fantastic experience! Braun Clark was honest, very clear on terms and conditions! Very knowledgeable!
Christie-Anna Edge was amazing! She helped us through with laughs and excitement! Everything was smooth and simple! I would recommend her to anyone! Love this store! Loved our experience!
Christie-Anna Edge was amazing!
This is the best place to go to start furnishing your apartment or new house. When I had first walked in I had been quickly helped and greeting by Phillip. With his help I ordered all the needed furniture for my new apartment and even took the bed frame and mattress in the same day. He even went as far as helping my boyfriend and I load the the bed frame into our truck, and come back to my apartment to help carry it down the stairs and bring it in my room. Overall, all the employees were very friendly, helpful and efficient! Thank you so much Phillip, your customer service went above and beyond!!
Braun was excellent to work with! Not pushy and got us what we wanted at an excellent price!
Phil was very knowledgeable and made many great suggestions. Very easy process!
Christie-Anna da bomb!
Very nice furniture for the entire home They now carry the purple pillow and mattress.
Zero customer service from this company/location. I do not recommend wasting your time or money here because you will end up disappointed. Nothing went correctly from the time the order was placed through to the delivery. We were not contacted regarding delivery scheduling as promised, no delivery window was provided as promised and then the delivery window was changed with no notification. Multiple phone calls later including escalation to management hasn't provided any resolution - only empty promises - a case of too little too late. I agree with Donald L's review what you should be ashamed of yourself....
So far all has went well. My furniture will not be delivered until Aug. 23rd so that would be a big part of my review. I chose what I was pretty sure I wanted on line but I wanted to see it in person. So I went to the store on Woodruff Rd. I met with the sales girl I had been dealing with over the phone. Madison showed me the furniture I chose. Of course it was the display pieces only. I was very pleased. The on line pictures didn't do them justice. I purchased a sofa, a recliner, a coffee table and an entertainment center. Madison is young but she knows her stuff. The process of paying was fast and easy. If the delivery goes that well I will be more than happy. They are beautiful pieces and the prices are very reasonable. They were clearance items so I was skeptical at first but as I said, they are beautiful. I definitely recommend them and Madison. I can hardly wait to get my new furniture! I am so excited!
Went in just to look , ended up getting furniture. Didn’t get much breathing room due to sales associate but we’re told free delivery, but receipt shows 300$. Our mattress got here last week. Remainder of order was supposed to be here on the 11th, but just got a call it wasn’t all there so they couldn’t deliver. I asked what was missing and what was ETA and she couldn’t give me anything. I called back an hour later to ask someone else and all that was missing was a box spring so I cancelled it since it’s way overpriced anyway. Now they have moved delivery of my remaining bedroom suit another 8 days ……. This is insane. We weren’t even told how to pay or anything , I got no confirmation that my box springs were cancelled. We currently have a king size mattress leaning on our wall blocking our closet and no other furniture. Do not shop here.
I have had a horrible experience and can’t really get a resolution so far, other than we will have someone get back with you. Over a week later, I have yet for anyone to call me back. My daughter has been super excited about an upgrade to her room and we waited for delivery and set up, so you could imagine the disappointment when the delivery and set up not being done correctly resulting in her bed collapsing the next day and now having to wait another 30 days for replacement parts being ordered while the bed lays in her floor. Screws for the slats had to be ordered (didn’t come with bed or delivery guys lost) bed frame cracked because of improper installation (set up & delivery team had no clue) This isn’t even the worst part. I’ve called the customer service number at least 5x and the Greenville location with no call back until I called again 5 days later and still waiting for a call back. The dresser came damaged as well, but because we put a couple of staples in the back piece that was hanging off like the delivery guys suggested, it voids the warranty and that was all they were concerned about. Not concerned about how they can make this right for the paying customer either swapping out or offering a discount for my troubles. The staples were not the only problem with this dresser. My daughter looked at many places for the furniture she wanted and was excited to get these pieces so she can have the bedroom she had been waiting for. Though we could of found something similar a lot cheaper elsewhere, we chose Ashley…..I am very Disappointed on many levels, but at least make this right now!! Make a wrong, right for the customer!
Thanks Braun for helping us with our new living room furniture… He waited patiently on us while we made our choice, which took a minute or two….. Ashley has a variety of choices….
Our sales representative was Christie-Anna Edge in the Greenville store and she was awesome!!! She was friendly and super helpful. The sale manager was likewise very pleasant and the experience was the best I’ve had in a long time. I would recommend Ashley furniture to anyone who is seeking the best deals and excellent service!! Earl and Cynthia Connor
we were greeted immediately by Jocelyn as we walked in the store. we told her what we were looking for and she showed us 3 options. The 3rd option was perfect. we purchased it and arranged for delivery. easy peas! Great service, great products. very happy and can not wait for our new chair to be delivered.
Sales person flat out lied about the furniture being made "local", actually came from over seas and took 6 months and multiple delays for delivery on their part. When the pieces did arrive we had to wait for replacement because some were broken despite paying extra for their white glove delivery. The furniture is beautiful but I rather pay more to deal with a smaller company that actually values their customers. Also had customer service reach out and offer a partial credit for all the stress only for them to stop responding and never received any type of credit back. Absolute sham of a business. I will never buy furniture from any Ashley's location again.
Kevin was super helpful! Love all of their options!
Kristen was wonderful to work with---she helped us find exactly the recliner we needed. We will be back for other needs. Excellence service!
Heather, at the Ashley’s store on Woodruff road in Greenville, SC, made my shopping experience very pleasurable. Her cool, calm demeanor and attentiveness made the hassle of picking out the perfect bed, simple and easy. She is a great asset to your team! I will be shopping there again in the very near future.
The lady that worked with me was very nice & attentive to what I was wanting to purchase. I’m waiting to Receive my purchase from Ashley Homestore. So far so Good
Got my recliner exchanged today thanks to Jason. The recliner was I had was difficult on my neck. Wonderful help.
I have never had such a bad experience buying furniture before. We are new in SC and ordered a couch. We have scheduled FOUR deliveries. First time, they brought the wrong couch. Second time, two pieces were messed up. Third time, they brought the wrong piece. Fourth time, pending what happens. The fact that I have had half a sectional in my brand new home has stopped me from inviting anyone over. I’m literally livid and no one cares except my sales rep. I haven’t gotten a discount or anything for my time. In total, I’ve stayed at home for 12 HOURS waiting for deliveries just to be disappointed again. I will never order from here again. Also the assistant manager here is useless, don’t even brother trying to talk to him.
With their great selection and excellent quality and service, Ashley’s is our go to place for furniture. Braun at the GVL store was very patient and extremely helpful - he was a pleasure to work with.
Braun Clark was outstanding! Professional. Knowledgeable. Consultative. Patient. Braun really took the time to understand what I was looking for and did not pressure me at any point. I have a few more pieces to buy once I’m settled in a new house, and am glad I have a professional with decades of experience I can go to.
We were in just browsing for living room furniture. Kristen was our sales associate who helped us. She even sent us a text to let us know the items we were interested in went on sale! We went in that same day and purchased the perfect pieces for our living room! Thank you Kristen and Ashley Furniture for making the process stress free!
Great customer service Great staff
Found what I was looking for instantly! Heather in the Greenville location was a great help!
So I have been buying furniture at Ashley's for some time now. I have worked with a few sales people, all have been very good. But recently I have been working with Aleia Harris. And before I go on, may I say I am very picky when it comes to customer service weather it be in a store or a restaurant. With that being said, Aleia is by far, hands down, one of the BEST. Aleia is very knowledgeable and fun to work with and AMAZING personality with GREAT attitude Aleia knows her stuff when it comes to customer service and Ashley Furniture. I truly wish there were more of her were ever I shopped or ate. Thank you Aleia for you being you, A all around GREAT person. Always making my time at Ashley's a excellent experience.
Beware. Bought multiple items January of this year finally got scheduled for a delivery july the 9th which my wife had to call and settle for getting delivered whatever was avaialbale. I took off work to recieve the furniture to recieve notice the time of that they will be unable to deliver. The following monday my wife went to the store and rescheduled the delivery for the consecutive wednesday which was a no call no show as well. To top it off we call the store and their response was, and I quote, "You're lucky I'm even talking to you". The whole experience is distasteful. Steer clear.
They don’t care about their customers. Don’t walk, run away from this store!!
Very poorly made!! So horribly disappointed!! Never shopping there again!! Please do yourself and your wallet a favor, shop somewhere else!! 👎
Very pleasant sales staff. Madison sat down with us on the set we chose and just talked to us like she was very interested. The product is good quality, and they have a huge selection to match anyones style or taste.
Dear Ashley's Furnitur, Greenville, SC. You should be ashamed of yourself! My son purchased a sofa from your store. Delivery was set for 7/2 and the sofa did not show up. It was "tracking" to be there but your delivery personnel determine to return to the warehouse without any rationale. After several calls, the sofa was set for delivery again on 7/9. The delivery showed but but workers didn't want to carry it up the stairs. Are you kidding me?!? Instead, they left it at the bottom of the apartment stairs and left. JUST LEFT! My son and is girlfriend who has a disability were absolutely stuck.I have a new home in NC and while I am shopping for several new item, I will not shop in any Ashley stores. As well, my son's girlfriend's parents just purchased a home in Greenville and are due due to close this coming week. They too will not be purchasing anything from Ashley's. Those workers should be fired!
Salesperson was helpful, got prices and discounts. Didn't commit monies, came home to see if it would fit. Checked their website for other details, I can buy the same on line for almost $1000 cheaper. I know furniture has huge markups, but really!
The sales representative, Will, had a very dry personality. Although he greeted us when we walked into the store, I felt as though we were a bother by asking questions about a previous order that was has been on back order with Ashley Furniture for more than a year now. We started the purchase process on other pieces that we liked and quickly interrupted the sale and decided to take a look at another store because of Will’s manner. Of course, due to the inventory at the other stores we came back to Ashley’s Furniture and ran into Jason who was enthusiastic, kind and over all extremely helpful. Jason was very informative as well. He offered clear instructions of what he was able to do and promised that whatever he was unsure about he would get the answer for us and have Will to follow up with us next day. Jason began assisting us as “Will’s customer”, Will never came over to check on us, to bid his farewell nor to say “thank you” for your business. I wish we had started off with Jason, I’m sure that my rating would be much higher. When going to Ashley Furniture ask for JASON!! Not Will!!
The furniture is good quality and affordable. They also have multiple financing options to assure that you get your furniture regardless of your credit.
Was looking at couch and end tables on the website and once in the store the exact same items were $250 to $300 each higher so I saved over $1000 ordering online and having them shipped to my house
Interested in one product and when I hesitated they tried to sell me a totally different product, so I decided to leave without a purchase and I will never go back. High pressure salesman!
Phil was our salesman and I’ve got to say- it was an absolute pleasure. We went in just to browse and he picked up on it instantly- gave us space and seemed to pick the perfect time to check in with us. He was patient and helpful- and really listened to what we were imagining for our living room. He wasn’t pushy- and showed us sets that weren’t the priciest in the store- but what we were looking for. From start to finish- he was honest, helpful, and transparent. He made sure to set realistic expectations on some pieces that were on back order- which helped make our decision. Any questions we had after leaving he was prompt and helpful- giving us consistent updates. Overall, the furniture is great but how smooth the process was thanks to Phil us what will keep us coming back.
Abby , our sales person was very knowledgeable and helpful with our purchase.
The salesman was phenomenal. He was very knowledgeable about the furniture And he was Not pushy at all which sold us ! Keep him he is a valuable asset!
Strongly suggest not get any furniture from Ashley Customer service so dumb and poor . They will not resolve aby issue than making worse . Do not spend your hard work money in too trash .
Lady was rude and not helpful. Definitely not buying what I’m in the market for from here!! I’ll go to Havertys they had AMAZING customer service last time.
Do not shop at Ashley store after two month waiting still wait for rails for bed to receive .after two days recieved the dinning table and chairs. Two chairs after two days got problems after talk with customer care and Waite more than 3 weeks I do not receive the part. I called the care service still saying I have to wait however we paid for extra warranty or plan if something happen they will take care so ... how many times I went to store the last order be right still have to wait for fixing new dinning chair not just one, two of them! Highly recommended do not shopping.
This experience was the best! Aleia, was so helpful and patient while I browsed. She asked questions to get an idea of pieces to show me. She nailed it! She took me to exactly what I was looking for. I wasn’t ready to buy that day but I asked for her card because when I came back I definitely wanted to work with her. I made it back and she helped me to put everything together. There was a sale going on so that was even better. The experience was so pleasant and fun I felt like I was shopping with a friend. I am so grateful and would recommend this store and Aleia to everyone.
Always helpful staff
Go into the store look around and I promise you you will fall in love with something customer service was amazing and my salesman was the absolute best go in and ask for Jamar Wray.
jocelyn was great!!!
It had a marvelous experience! I found everything I need for my new home. Jocelyn Cruz helped me to find every I wanted she is amazing, thanks for your service I found the best price with the best sales!
I bought furniture for my living room right before quarantine and I had a recliner and couch recliner never popped out called and they said to call back at the end of lock down they had nobody that could help I understand. I bought their extended warranty that now I been dealing with for 3 months to get repairs. I feel that ashely never thought of their customers as it out the door. I recommend that you don't get anything from them but that's just me. I feel cheated and miss treated since I was told it all get fixed a month and half ago. I am not happy and don't see why they didn't do more research for their customers.
We had a wonderful experience with both Abby and Tom. Would highly recommend them!
Our sales lady was great. BUT.. the furniture was delivered today and was damaged; the delivery tech called customer service, but that girl was RUDE! I tried to call the store and the girl who answred the phone wouldn't let me speak to a manager. Their customer service is TERRIBLE!
This was a wonderful experience. Our Home Furnishing Consultant: Jamar Wray was excellent. He made this a stress free experience. I highly recommend Ashley and ask for Jamar.
I got exactly what I was looking for thanks to Heather, so professional and friendly.
Greenville store is very helpful
My husband and I had a wonderful experience at this Ashley’s Furniture location! Abby was very knowledgeable,personable, and patient with us throughout the process.
Amazing customer service! Highly recommend! Every time we’ve bought from Ashley our experience has been awesome! Quality of furniture is bar none the most comfortable! Covid delays? No problem, our new mattress set was back ordered for months and they provided a king size mattress for us, no charge, until our set was delivered and told us to donate, give it to someone who may need it. Loyal customers we are!! Ask for Tom, he’s awesome!
Consultant Hytham Mobarak at the Greenville SC store was very professional and informative. A very pleased customer!
Really great customer service. Good prices. Had a wonderful experience.
We had been shopping for a high end bed mattress and stopped in at Ashley Home Store.We came upon Madison. She was so knowledgeable and soooo! patient with us! She made things much more comfortable on a difficult and expensive decision…
BJ was an excellent associate that help my wife and I find what we where looking for.
I've always had a great experience at Ashley Furniture. Great prices, great quality. My salesman, Jamar, is wonderful!
We knew exactly what we wanted when we walked in. BJ was awesome, he took us straight to the set we were looking for and matched the online prices. Great experience and we will be back!
I had to wait 6 months for my bedroom set but didn’t pay anything until it was delivered. The set was better than I thought or remembered and the delivery staff did great. I went back and bought a chest to complete my set at a discount price and much faster delivery. Ashley could have been faster initially but they did well considering the pandemic and quality of furniture and delivery service
Braun Clark has done a great job helping me find exactly what I need!! I do recommend.
To say they are a train wreck would be an understatement. From the salesperson not being organized, to management not calling back, to the installers damaging our home, to items being told they were coming on a certain day to only find out last minute they would not be. This will absolutely be our last venture with Ashley furniture. If you can find what your looking for elsewhere I’d greatly encourage you to.
Five stars doesn’t cut it — Haytham and Phil are absolutely stellar. From the first phone call into the store, to arriving and receiving every bit of attention to detail and customer service. It’s fabulous when store representatives are matter of fact, informative, and have fun while doing it. Highly recommend this location and team to you, and guarantee you’ll find quality service. Multilingual, professional, and easiest shopping experience by far. Thank you both for your time and efforts today!
We spend over $9000 on furniture. The salesperson said out furniture was in stock and would definitely come on May 20th. We received no calls, no texts, no furniture. We had to call several times to get information. They said, “for some reason it didn’t get put on the truck,” whatever that means. Then they said we’d get it on the 24th. Again, the same thing. No furniture, no communication. After several calls, we now have no ETA. They’re waiting for it to arrive at the warehouse. If you want furniture, don’t buy it here.
Went in with my mom and sister! Had exceptional service from Jason! His customer service, sincerity, and professionalism is unmatched! I hope Ashley Furniture Co is aware how lucky they are to have him!
DO NOT purchase from this store. Unless you like them to hold your money for 4 months. Not have product you ordered even 4 months later. Refuse to cancel order and refund. Called twice to cancel. Told it was canceled. Every time I call back order still pending and no refund!! BUYER BEWARE!! ****Follow-up*****5/23 and still NO REFUND!!! Was told 5/13 that order was finally canceled by Greenville SC store and would have refund in 3-5 business days. 10 days later and still NO REFUND!!!!
🚨🚨 UPDATE. 🚨🚨 I wrote to the number they gave me.... and more of the same they have to many delays blah blah blaaaa... DO NOT BUY THERE..... They will not do better than with me 🛑DO NOT BUY HERE🛑... 👎 Since the month of November 2021, we bought a dining room set and a bedroom set and guess what? They haven't delivered to me... I call every week and no one gives me an answer about when or what to do... it's been 6 months
i love all the furniture collections that they have in store . but if you bought something in here . don't buy any care plan ( diamond care ) . Cost me 1000 for the warranty for sofa and dining table set. The mable table crashed from one side to the other the day after I received them. Contact them by phone and text messages 3 days on the road and still make me wait for answers how their gonna take care of the problem ( never received any phone call from the company or protection plan )
Braun Clark is the sales manager you want to see. He is AWESOME!!!
Braun gave us amazing service!!!!
I was greeted at the door. Very appreciate.. Jason Rhymer. Went his extra miles to help me, finding what I wanted. Very positive & polite with smiles.. I love the sales. Everyone is very polite.. Thank Y’all 😊 I appreciate (Will Floyd) helping me out. He did go the extra miles to figure out my Porter Bar stools. I had order while back.. and my New Oder, very courteous with a smile. Thank y’all 😊
DO NOT purchase from this store. Unless you like them to hold your money for 4 months. Not have product you ordered even 4 months later. Refuse to cancel order and refund. Called twice to cancel. Told it was canceled. Every time I call back order still pending and no refund!! BUYER BEWARE!! ****Follow-up*****5/23 and still NO REFUND!!! Was told 5/13 that is order was finally canceled by Greenville SC store and would have refund in 3-5 business days. 10 days later and still NO REFUND!!!!
I walked inn- was met by BJ with a smile & handshake. I told him what I was looking for - he showed me the 3 they offered - within 30 minutes I found what I wanted - paid for it & scheduled delivery. Wonderful all around experience & not only do I recommend Ashley Home Store - but ask for BJ - you will not be disappointed
Looking for Dining set and bedroom set for my house 🏠
I went in and was immediately greeted with a smile and he gave his name as Will. I’m all about service. I looked around for a bit and asked for help on a couple of things I might be interested in. As you know COVID can delay things so I asked cost and delivery timeframe. I wasn’t quite sure about the guest room furniture but he had an idea of what in might like and we looked and looked and finally there was one set I really liked! Time frame good and Will and manager worked out a great deal for us. The service was the best ever. Not pushy, gave the space and found out my needs! I highly recommend Will in Greenville! Please go and see him soon.
We had a great experience at the Woodruff Road Ashley store. The manager, Aleia, was outstanding. Very good people skills and she took really great care of us. Definitely needs a raise because she goes above and beyond. Go see her if you need any furniture.
Jason Rhymer was very professional, ready to meet with us when we arrived, and took us directly to the pieces we were looking for. We were in and out in less than 30 minutes. He arranged delivery. We were very happy with the service.
And Ashley the worst, we was giving a delivery date,, after purchase in February. Ok we’ll wait till April…of course it passed, called them and they blew it off “ well we don’t have it “. That customer service??? Shameful!!! I’ll stick with local stores like Jason’s and unclaimed furniture,, if it’s there it’s in stock
Don't expect to get your furniture. Ordered over 6 months ago and had no follow up when delivery folks never showed up or called. Store manager called once and never called me back when I called after getting off work. I was ok with the long wait but now my furniture was given away to someone else and customer service doesn't care either. Used to be a customer for life but now I'll be looking elsewhere for my furniture. Update: Finally got the last items for this order 11 months after ordering.
Christie-Anna Edge was amazing!!! She made my wife and I feel comfortable from the moment we walked into the store. Honest opinions and extremely friendly. We had a blast and found exactly what we were looking for. Ask for her when you visit and have the time of your life with this southern belle.
Lied about supply chain issue lead times, the manager was rude on the phone. They also have a large cancelation fee they don't verbally tell you about but it's in your contract. 12 weeks now, still waiting on a bedroom set. Was told 6-8 weeks. The contract gives them 6 months. Can't back out without getting harassed by their management and charged an excessive amount. Disgusting business practices.
Not pushy. Had tons of options! There was even a surprise sale the day we were there! We got lucky! The sales manager that helped us was awesome. Great experience.
Look up Jamar! Great salesman/manager! If it is a discount out there he will find it! He is very honest about the items that are sold. And if you need to be financed he will find you a lender! Didn’t expect to spend 5 digits but oh well! New house? New furniture!
Kevin did a great job..thorough, competent and very helpful. Overall, a highly satisfying experience.
Not very impressed with quality of the furniture. I would expect more selection and higher quality furniture for the prices they're asking.
The sales person was very knowledgeable with the Ashley product. I had a very enjoyable visit. I recommend Ashley's for all your furniture needs.
Awesome, and Bron was Great! However, I was told today 3/20/21 @ the Woodruff Rd store in Greenville SC my furniture wouldn't be delivered til June 2022, in reading some of the reviews I am now second guessing my purchase because of some of the delivery and quality of furniture responses. I hope to receive the same Awesome service at delivery.
Fantastic service, great experience.
Expensive
Wesley Poole was very friendly and professional 😊. No pressure to purchase. Looking forward to getting our new bedroom suit on the 30th.
I knew what I wanted and that experience of buying it was good. However, the sales person took my SCDL to copy it and then lost it after copying it. They are still looking for it!
Good cs
We have shopped at Ashley Furniture before and had a good experience when we bought the furniture for our house three years ago in Spartanburg, SC. This time we were looking for a sectional for our loft and again turned to Ashley. We went to multiple places before landing back with them and met the best salesperson that solved our dilemmas. Heather Hakkarainen helped us decide on what we wanted by throwing a solution out that no sales person had been thought of and we did not either. It was what we needed to make the space what we want it. She was very personable and made the entire experience great. After telling us yesterday it would be the end of the month or into April until we got the furniture based on supply chain, I got a message from her this morning saying we will be getting all the pieces of our furniture on this Friday, March 11th. We are so excited and wanted to give Heather kudos for a job well done.
I had the best experience with Heather at the Greenville, SC location where we purchased some outdoor furniture. She was kind, outgoing, HONEST and not pushy! She went above and beyond for me and I would highly recommend working with her if you shop at this location! Can’t wait for it to arrive! ❤️
Ordered a Calederon sofa...was delivered within an acceptable amount of time at this "iffy" time of supply provision. Unfortunately, the quality of the sofa is as "iffy" as the times. The cushions are warped and.look like they were an afterthought. I must admit it is comfy, but the actual delivered sofa is less than the one on the floor. Kind of like the cartoon version of the one I saw and the one pictured on the website. Maybe the manufacturer put a little too much CBD in the water fountains that day for their employees. NOT HAPPY. So, I texted Ashley at the number they provided and have received no response, so I will post pictures of the warped cushions a d other issues of the furniture for the future customers can see the true quality of Ashley Furniture.
This store was okay, I'm going back to look again...A large selection...
My Sales associate Heather was absolutely wonderful!!!!!!! My Sofas were ordered and got a great deal on them...plus the delivery was earlier than expected!!!!!Great experience!!!!
We ordered a zero gravity leather recliner and loveseat in January. It was a cash sale and we paid a large amount of money for power warranty. The recliner came first and we loved it completely however when the loveseat came it did NOT seat as expected. Both my husband and myself describe it as sitting ON top of the piece verses IN it. It is not the same feeling and we are not pleased at all. We went into store and were told we would have to file a request for a return/exchange and it would be today before we were told if we qualify.! WHAT!!! Today we were told that if we didn’t want the piece then we should have rejected it upon delivery. Well my husband wasn’t home at delivery. I called the corporate just to follow up and the lady actually got testy with us. She then told us that they do not offer a COMFORT guarantee on furniture. What the heck. I knew paying cash would give us less leverage if something happened but this is totally ridiculous. DO NOT EXPECT ANY FEEL GOODS OR EXTRAS ONCE THEY HAVE YOUR MONEY !!! Their policies are in place for their protection not your satisfaction. Very very disappointing.
We have had a fantastic experience with Ashley through the best salesperson Heather. Ashley stands by their warranties. Heather has assisted us through every detail. Being in another state and trying to furnish a home was extremely hassle free having Heather and her expertise. Rest assured, you don’t have any worries when you purchase your furniture and work with Heather.
Don't do it! Once you've bought your furniture, you can forget getting any kind of decent customer service. The salesperson said anything just to get his commission. I spent $12,000 at Ashley and he told me everything was available for delivery within 2 weeks. Here it is 5 months later and I still have not received all of my items. Drawers were off track and the service still has not gotten back to me to fix it. I could go o and on.
I will never give this store my business again I was supposed to get a couch deliver they were supposed to call me 20 minutes before delivery time they never call to tell me they where in the way.i was told they will get back to me and I am still waiting. it's been a week now and I still haven't seen my refund.
I went in the Greenville store today(02-10-22) walked about the store front to back about 3 times. Not one person ask to help me until I was leaving.
I just purchased a sectional from this location. Madison Smith was my Consultant and she was amazing from the beginning. She took time to make sure we purchased exactly what we wanted. She was very knowledgeable and helpful. I couldn’t have asked for a better experience.
I was greeted immediately by Jamar. He asked if I needed help I told him possibly but I wanted to browse alone first. He gave me my space to do so and checked in after a fair amount of time. He gave me his expertise and helped me weigh my options. He went above and beyond helping me match different chairs with the table I had chosen. It was an overall great experience. Highly recommend!
Friendly and helpful staff, just the right amount of engagement. There were more options than anticipated, looking for dining table and chairs
I haven’t picked out my couch just yet, too many good options but Wesley at the Woodruff location is the best. He was so easy to get along with, super honest and helpful. Will make sure to come back when he is there!
My experience with Ashley HomeStore representatives has always been a positive experience. The sales representatives are very helpful and always ready to assist you when you enter the store. I love my bedroom sets that were delivered timely and were just as beautiful as it was shown in the store..
Braun was attentive and patient, and when the time came, helped us secure the best possible savings on our living room furniture. I’d recommend this location to anyone looking for a good deal on good furniture.
Jocelyn was amazing!!!! Go see her today!!!!
Wesley was more than patient with me and selecting living room furniture. I will definitely be back in the future to furnish the rest of my new home!!
Bought a living room set back in the beginning of December and was told the sofa was in stock, but it would be January before the loveseat arrived. Just called to check on it and was told it could be 6 months before it arrives. NOT what I was told when I purchased it or I would have never bought it. Very deceptive - won't be shopping with Ashley again. They get the sale and then couldn't care a less once they have your money!
Soon as we walked in the door we was greeted and found me what I wanted.. great customer service!!!
I will recommend Ashley furniture store to my family and friends , They informative and genuine and have the best rates and town for such beautiful furniture .And I want to thank the customer representative that took time to help me find such beautiful furniture for my new home
We have had a wonderful experience over the last few visits! We cannot thank Aleia enough for basically helping us furnish our whole home!
The salespeople were great, and they had a very large selection to choose from
I live in Tamassee, SC. I spent the whole day in Greenville, SC searching for a living room set. After visiting several known furniture stores, I was completely aggravated. My husband and I decided we would stop at one last store, Ashley Homestead. OMG, the service was absolutely amazing. Jason and Tim are very professional. Jason listened and responded to our questions and concerns. Because of his outstanding customer service, a complete living room set was purchased. I will only do business with Jason at Ashley. Thank you so much.
Purchased a reclining sofa and was lied to, several times, by our salesman, K. Burns. He told us we were going to get free deliver, free extended warranty, additional money off for opening their charge card and it would be interest free and the delivery people would take our old sofa to the garage. None of this was true. We went ahead with our purchase because it was the most comfortable sofa. Beware of the salesperson who will tell you anything to get the sale! We will never shop there again.
The salesman (Wesley and Jamar)were very knowledgeable and helpful. I like the fact that your furniture is guaranteed and if any problems arise they will replace items or credit you full price if item is out-of stock and you can pick something else which makes the price you pay for it, worth it.
Very pleasant purchase experience!
All my furniture was delivered perfectly and the delivery guys were so careful and put my bedroom together then asked me if the placement was ok. The staff at the store is always so nice and I was only waiting on barstools that are ready to deliver! The quality of what I bought is amazing and all furniture was wrapped and brought in the house with packaging for me to Inspect. Tons of compliments on my furniture from neighbors also. Let me give some advice....offer the delivery guys a tip first, inspect all furniture and treat them with respect it goes a long way and they truly will take care of you. Truly happy with my experience here
they were very familiar with their product and very helpful
The experience of purchasing the couch was flawless. Receiving the couch however is a different story. We purchased our couch mid October and were told when purchasing the couch it could take about 4 weeks for it to be delivered. We are now on week 10 and have been told we still have another 6 weeks before it might possibly be delivered to the warehouse. We are beyond frustrated that we were lied to about the delay in delivery. When we called at 5 weeks we were told that it should be here in December and now we are being told February. At this point we are wondering if it will ever come. And the excuse of "Covid" is getting old. We were told 4 weeks not 16. Be honest in the beginning. We honestly would have taken our business elsewhere if we knew it would take this long (which is probably why they told us 4 weeks originally). They will probably tell us delivery in May when we have to call about it again in 6 weeks. Again, I know that the people who actually work in the store cannot do anything about it. It is just frustrating when you pay 3000 for a couch you need and were told would take 1 month and is actually taking 4 or more months to just get to a warehouse. If you need a couch NOW, do not go to Ashley.
The sales lady at the local store was great with the initial purchase. However the shipping department is the whole reason I give 1 star. I would give 0 if possible. I had a scheduled delivery for 12/23. They gave me a delivery window of 11am to 2pm. At 330 pm I had not heard from anyone about the delivery. I called the shipping number and the lady said the truck was running late. She said she would check on it and get back with me. I never heard back. Finally around 345 their tracking app started updating. It showed ETA of 530pm to 6pm. And I was stop number 5. Around 530 it showed I was the next delivery and it would be around 6pm. Then the tracking page quit working. So I called back and ask what was going on. This time the lady called dispatch and they called the driver. So after wasting my whole day waiting I find out that the recliner was not even loaded on the truck that morning. I needed the recliner by Tuesday the 28th because of surgery and needing to sleep in it for few days. So with it being Christmas there was no way to get the recliner in time because of it not being on the truck. Luckily another local furniture store had what I needed in stock and I was able to pick it up myself on Christmas eve.
stay away from this store purchase a bedroom in October salesman said it should take 3 weeks is been 3 months and i have to cancel because when i called they told me that is scheduled for february 😡
My fiancé and I found a beautiful loveseat that was available before the new year, what luck! Aleia made our experience pleasurable and provided great customer service. She answered all of our questions and was quick to help with anything we needed. I would highly recommend this location to everyone! The only advice I have to offer is double check the price online, if its cheaper they'll honor it and if its more expensive... shhh!
Terrble on the phone customer service took a few hours and many times calling when they did answer the phone they could now answer my question
Loved loved loved my experience here. The manager Aleia was beyond helpful. She was also very friendly and outgoing. Got the couch of my dreams!
Nice and good products, helpful staff reasonable prices.
We bought a sectional 3 years ago and purchased the 5 warranty with it for $150. That was a lot of money to us then but we were assured it was worth it. The sectional has not faired well and has a puncture, which the warranty paperwork specifically says it covered. We have been fighting with the Columbia store which we purchased it from and the Greenville store where we live to try and cash in our warranty. Apparently, the warranty was not put in the computer correctly by the Ashley employee who sold us the plan so the company is not going to pay (which makes sense to me, it was Ashley’s mistake) but Ashley furniture has also decided they will not be standing by the warranty despite their mistake. We have email proof where they cite that if I didn’t still have the receipt showing proof of purchasing the warranty they would not be helping us at all. We have been trying to get this figured out for 2 months with countless salespeople and customer service reps. They keep telling us that they will refund the warranty cost but nothing else. At this point, it isn’t even about the money, its about the principle. This is the worst customer I have ever received. Basically it boils down to the fact that Ashley does not want to eat the cost of the couch, despite it being their mistake for the warranty not being put in correctly, and are saying the damage isn’t covered even though the paperwork explicitly says that it is. They have even tried to use the excuse of “well we don’t even use that company anymore”, which is completely irrelevant. So the moral of the story, do not buy from these people. They do not stand by their products or fix their mistakes.
Absolutely the best customer service and no pressure. Very helpful.
Extremely nice and helpful
Very good experience! Super professional! Bought a sectional sofa with no issues.
After shopping 4 other stores,we would have saved lots of time if we went to Ashley first. The service was excellent and speedy. Bought 2 couches, financed them with my low credit (just bought a house) was in and out in an hour.
I just purchased my first home, and by no means am an interior designer. Tom was SUPER sweet and helpful, and he delivered excellent customer service. He let me sit in pretty much every couch in the store, and did not pressure me to made a decision. He looked at my home color scheme and made recommendations based on that. The furniture I wanted was not in stock, but he made it super clear that was the case (which is totally understandable based on the world right now)! I will definitely go back for my next furniture purchases!
Thanks to Aleia Greenlee I was able to find the perfect combination, size and color of 2 L shaped couches facing each other for my living room. She is professional with a great personality, she really pays attention to details and makes it easier for you to furnish your home the way you pictured or even better.
They have the worst customer service ever. I tried updating our address five times and every single time that we had to deal with them we would always be told our old address was on file versus our new address. Our first delivery was actually delivered to our old address even after I spoke with them two days prior to delivery to make sure we had the right address on file. The furniture that was delivered by very nice men and for the most professional but they were rushing. I will never buy from them again as their customer service is awful alone. You’re better off buying from a local furniture store which we ended up doing with the rest of our furniture and was delivered in less than a week with easy customer service. I don’t usually post bad reviews but I just felt I needed to share this because I was blown away by how horrible my experience with them has been.
Good the young girl Madison was great
My first time visiting the store and it was an amazing experience. Young man on the sales floor walked over to greet me. Wonderful personality and attention to what I came there for. No pressure at all. He just wanted to be sure I had a great experience and I did, I made my purchase, and walked out feeling great!! Thanks Wesley!!
Austin Adams at the Woodruff Rd. location was an awesome consultant. He was very helpful and attentive to all of my needs. I left the store extremely satisfied with my purchase.
Great experience. Staff was skilled and knowledgeable. Jocelyn and Jamar were the absolute best. Go see them for your furniture needs at Ashley Home Store in Greenville SC.
Poor customer service! I walked in in anticipation of purchasing an ottoman. There were several sales representatives sitting around not doing anything. I was finally approached by a female who very hastily told me "we don't have any ottomans in stock". I advised her that I had seen several I was interested in on their website. She very reluctantly sat me down at a table with a computer. She was so disinterested as she browsed her phone the entire time while I checked their website. This was a stereotypical example of how you are judged based on your attire. Perhaps if I had worn something else besides sweat pants, I would've been taken more seriously.
Friendly staff, but most pieces are on back order.
Not sure if anyone here knows what the hell is going on.
Every time I have stopped in, I have had someone reach out and be helpful without being pushy. Sometimes that can be a hard balance to find, but it helps me to be a more willing customer.
Go see jason he is was so nice and got us our dream sofa.
We have ordered a dining room table and 4 chairs they wanted to deliver on 5th I ask for 15th all was good even had it in writing TODAY was told it would be delivered on 15th now we get call and its gonna be the 20th due to damage yeah right
Thank you Wesley
I had a wonderful experience with Ashley’s when I called to order something from the store, rather than from the website. Aleia was so helpful and patient, making sure that the order was exactly correct and that I understood the payment process. She was personable and had a sense of humor, which I certainly appreciated.
We had a very good experience here. I had already picked out what I wanted online, so when we went into the store and explained it, the salesperson knew exactly what we wanted. She helped us pick a matching recliner. She knew her product and gave us a very good price on all items. We were in and out in no time and satisfied with our purchase.
We went in to check out some mattresses and the sales lady was so knowledgeable we were impressed she helped us pick what we needed and liked. They have great pieces of furniture also.
I’ve tried for three weeks to get my Labor Day 25% sale promotional added to my purchase, but it’s been totally ignored by sales and management. This experience with this store has prompt me to discontinue making anymore purchases from Ashley’s.
Spent approximately 45 mins in the store picking out just the right sofa. We were greeted numerous times by an associate asking if we needed assistance. We didn’t, we were browsing until we found the appropriate piece. When we asked about pricing we were then informed that delivery for said piece would be late February 2022!!! They are also not allowed to sell off the showroom floor. Unbelievable
I had looked many places and found just what I was looking for. Good selection, great prices. Our sales person was Kristen. She was knowledgeable and helpful. Never high pressure. A very positive and pleasant experience!
Words can't express my frustration with this store. A one star goes a long way! I am beyond disgusted! I ordered my dining table a month - they were suppose to deliver a few days later. They called me same day to tell me driver got in an accident and the table was damaged. I'd have to wait one more month to receive table. One month later, they just made the delivery - please look at the photos! Table cracked and no handles. The worse part is that they are telling me they can't send me a new one till 2 months from now unless I take this one as is.... And a discount on my next purchase! Like is this even for real!? My heart hurts because I work so hard for my money and they didn't even apologize. It's almost like they don't care.Clearly I've contact my bank, will contact my attorney and take this as far as I need to! This store should not be open!
Aleia was very helpful during our time spent at Ashely Furniture. She was very caring and helped make the buying process as smooth as possible!
Madison helped us with our purchase and was extremely helpful, friendly and patient with us during our search for the best furniture for our space/taste/budget. Very easy to talk to and quick to answer questions. Very happy with our choices and the financing options. Thank you!
GREAT
I just completed my second purchase with Kevin at Ashley and as usual he was fantastic. Professional, quick to respond, organized and so nice. Thanks again!
Great options and our sales rep was fantastic!
Jamar and the financial team are fantastic! This is the second purchase we’ve made at this Ashley store with Jamar and he’s done everything each time to get us the best price and our furniture delivered ASAP.
The ease of ordering and the friendly sales associate that help me. He tried to make sure I got it when I wanted it as it was a birthday gift
Buyer Beware: I purchased a couch from this store in early May. The store rep told me it would be delivered in the first week of July, but no later than July 15th. It's now almost 4 months since I purchased the couch and almost 2 months after the couch was supposed to be delivered and there is still no word on when my couch will even be ready to ship. Every person I talk to just says we have no idea when it will be ready, but our system will let you know as soon as possible. What am I supposed to do with that? When will my couch ship? They claim it's delays from the pandemic; but we're 18+ months into the pandemic now, how has this not been sorted out yet? Update - 9/7/21 You commented asking me to reach out to y'all and I did, it's now been a week since I reached out to the number you provided and have received no reply.
Limited selection of soft mattresses on display that was to my liking, but overall my sales person was simply amazing , Great experience!
Stay away from this company as of right now I am waiting for my sectional from March, I get the weekly msgs saying we are waiting only on two more pieces but when I called in there way only the ottoman set aside for me and I was quoted another 12-13 weeks on top of my 5 months that I have already been waiting. None of their dates add up just this weekend I went to see the associate who sold us the sectional I was told he will be in tomorrow to assist you but your sectional is about 3 weeks out he will reach out to you with something more concrete no one is reaching out each day I call in asking for the associate I get the run around that he will be in tomorrow. Management is a joke no one knows anything but to sell a product that will take double of their estimated time to come. Very upset customer here. Update: I wrote the number provided to me by Ashley management below my review on Tuesday 48 hrs later not a reply or anything…
Purchased a sofa at Ashley and the delivery date was 16 weeks out. I didn’t want to wait that long so salesman Calvin and his manager at the Greenville, SC store , worked with me to find a sofa that was compatible with the one I originally choose, and it was scheduled for delivery within a 2 week time frame. I was so happy when I left the store, I am shopping there for all my furniture!!!
Came in looking for furniture. No one greeted us, so we walked around looking at certain pieces. We were in there for 25 minutes and no one said a word to us. My husband and I stood in front of a guy who was sitting at his desk on his phone, who looked up at us and didn't even acknowledge we were there......so we left.
Terrible customer service. Delivery never arrived as scheduled after taking a day off of work, and waiting all day for a 1PM delivery. Upon calling the store was told truck ran out of time. OK...I understand things happen. So I should be the first delivery tomorrow correct? Nope I can't even call reschedule until after 2pm the next day because my furniture needs to be unloaded from the truck. What???? Why not keep it on the truck and deliver it? I am then told I have to wait and reschedule for the next week. Good customer service is not putting a missed delivery back in line behind orders scheduled behind a customer. Upon calling the store to cancel the order was told I have to pay a 10% cancellation fee. So you are charging me because I am cancelling because of your terrible service....ridiculous. Corporate is no help because SC is a franchise. Next call the franchise owner...Charlie Malouf.
Great customer service. Great products
Dealing with this store, the staff there, and Ashely Furniture as a whole has been an AWFUL experience! The staff truly doesn't not care about customers or even making a sale. I can't even say they are greedy - they simply do not care. The delivery experience has be an absolute nightmare. Aside from being extremely back ordered, which is out of their control, the process is so unorganized, unprofessional, and dysfunctional. The company policy is to call 3 days in advance to schedule deliver. That has never happened. The company policy is to call 1 hour out from the delivery time. That has never happened. The delivery company, which I think is a subcontracted out from Ashley furniture, had the wrong product on one delivery attempt. Another delivery attempt, they didn't call me to see if I was home. They rang the door bell, waited 30 seconds, then left. I know this because it was all caught on my doorbell camera. Another delivery, when the correct product was actually delivered, they didn't wear masks AND ASKED ME TO LIE ON THE DELIVERY CONFIRMATION FORM! I have never had such a terrible experience with something that is supposed to be fun - getting new furniture! I will never shop at this company ever again in my life. 0 out 5 - definitely WOULD NOT RECOMMEND!!!!!
Fabulous home furnishing service! Hardworking folks just out to make Great Things happen for aging Boomers like me. Terrific find in such turbulent times. Thank you, Ashley Furniture!
Great experience. The man that helped us was named Brian and he was phenomenal. Went completely out of his way to take care of us. Will definitely be back to purchase with him again in the future.
Very disappointed in the service received. Furniture has been delayed and what I have received has been poor quality. I received a completely broken loveseat. Half of it would not recline and the center console was not wired. They said I could return the delivery and have another shipped (God knows when) or have a technician out to replace it in about 7-10 days after already waiting almost a month to get the loveseat. Only after persisting did they offer a discount, which I still have not received. I went to cancel my order because I am not waiting 3 months for broken and poor quality furniture and was told they would call me back by the end of the day. No call back. They also threatened to charge 10% of the order despite the fact there is no concrete date on when my items will become available. Absolute scam of a place.
I had a great experience picking out a bed for my new place. Jon was my consultant, and he was excellent. Jon was knowledgeable about everything and made a lasting impression on this buyer. He did a remarkable job of making a connection with the customer. Thank you!
Great service. I changed my mind on a piece of furniture and they let me exchanged with another piece of furniture no hassle. Very friendly.
Went in on a Saturday evening and although they were short staffed they were good about making themselves available to help each and every customer.
Paula Collins at the Ashley Homestore in Greenville was wonderful to work with. She was able to assist us in finding what we were looking for and was able to explain everything clearly. Would highly recommend asking for her when you go there.
Good they worked with you a very good people God bless you
Jamar the mattress manger was 10 plus. We ordered a sleep number and went in there looking for a frame for a king size bed. We came out with an amazing deal and Jamar had a great personality
Great customer service and selection of furniture.
Easy experience with Jamar Wray. He listened to what we wanted and directed us to a great bedroom set. Thanks Jamar!
Great selection of furniture.
Walked in & was immediately greeted by Brian. He was very professional, forthcoming & helpful. I purchased a beautiful bedroom set & mattress. Hopefully, I will receive in a months time. I would definitely recommend Ashley for their prices, quality & customer service.
Great service,I haven’t received my furniture yet due to I just ordered it,I will let you know later how my delivery an my future turn out!!
My experience in store was great. My sales associate was very polite and willing to work with us on price. However, everything after my in store experience was awful. When my bed set was delivered, the delivery men were rude and seemed rushed. They arrived without the hardware to put my bed together so I was left with pieces of a bed and a promise that my parts could take up to 8 weeks to be delivered. After the delivery man had me sign for delivery, I was plugging cords in behind the bed and realized the dresser was broken in the back. The back cover came off and the wood on the leg had split and separated. I have no information on my warranty in order to file a claim. Currently waiting on a call back, going on hour 2.
My helper was Brian and he was very patient and everyone works together
Heather was wonderful!! Truly a good shopping experience. I would like to suggest that the term " how would you like to pay" be used instead of assuming I need financing.
The store was very clean and has a good variety of furniture options. The salesperson Jocelyn was very nice and helpful without being pushy.
Worst place to buy furniture. I bought a couch from them they told me I would get a call 30 min before delivery. I get a call saying 10 min. When they arrived they never bothered to to call me or try to contact me and only waited 2 min. after waiting to talk to someone on the phone for 30 min they said the driver waited 20 min. I have ring. I have a camera that can see the road they only waited 2 min and then lied about it. Now I have to pay a fee to reschedule. Stay away!! worst customer service
Great service and beautiful furniture. Brian was an amazing sales associate. We bought a dining room, mattress, and bedroom. I highly recommend.
It like no one cared about making a sale.
The hoops this company makes you jump through is ridiculous! Our 1 year old chair ( delivered 1 year ago tomorrow) is completely broken. I have called the store, referred to customer service. Called customer service, referred to their warranty department, now a week later and am no further along getting our chair replaced. I was told my information was never put into the database by the store level, so I'm delayed another 5 business days. We will never spend another penny with this company!
We received our bi weekly text after 12 weeks and still the same status, we have no idea when your furniture will be delivered I saw a reviewer was at week 21 and also had no idea on an eta either. You guys are going to have to give me something tangible soon or you can keep your furniture. Be skeptical about how long they tell you it’s going to take what you order
We received our bi weekly text after 12 weeks and still the same status, we have no idea when your furniture will be delivered I saw a reviewer was at week 21 and also had no idea on an eta either. You guys are going to have to give me something tangible soon or you can keep your furniture. Be skeptical about how long they tell you it’s going to take what you order.
Never buy nothing from them. Most of the things from our order were damaged or look in poor condition, almost used. The delivery people is also terrible, leaving stains and damaging walls all over the house. And after waiting on the phone 1 hour and a half to speak with someone, they just transfer you to another department and never find a solution to any of your problems PLEASE DON’T DO BUSINESS WITH ANY ASHLEY STORE NEVER.
Horrible customer service!!!
Customer service was horrible! I ended up buying almost the same exact couch I wanted on Amazon with an ottoman for half the price they wanted here!
I waited 2 months for a sectional to be delivered only to receive the wrong configuration for the sectional and a black mark on the sectional. They offered to exchange it but I am not willing to wait 2 more months for another sectional to come in! Terrible service and I will never buy another piece of furniture from them again
I waited 2 months for a sectional to be delivered only to receive the wrong configuration for the sectional and a black mark on the sectional. They offered to exchange it but I am not willing to wait 2 more months for another sectional to come in! Terrible service and I will never buy another piece of furniture from them again
Good prices and friendly staff
They have great leather 🛋️ couches!!
My husband and I ordered a couch and two chairs with ottomans on January 4th and we were told 8-12 weeks before it would arrive. We are now at week # 21 and still no furniture. Everytime we have called we are told a few more weeks or at the end of the month. Today finally got someone who honestly said they had no idea when it would arrive from the manufacturer. These items are paid for and are still listed on their website as being available for delivery within 8-12 weeks- this is false advertising!!!
So I have effectively spent over $6,000 at this store and went to get me a new sofa and live seat to replace the one we purchased from them years ago. I thought this was going to be pleasant transaction and was told it would take 2-3 months and would receive a phone call every 2 weeks to update the situation. here it almost June I decided to call and find out some sort of status and get "you will get your delivery sooner than later" as my expected date. I've already paid around $400 towards the purchase and still sitting on my worn out couch still with no idea or indication of when I will receive my order. This is absolutely ridiculous to expect people to wait around for something they have ordered and expect them to just be like "oh well maybe next month" and go about your day. With companies shutting their doors this place really needs to be stepping up because at this moment they have lost alot of customers seeing as the other reviewers on here are not at all happy. If something doesn't happen soon I will gladly take my money elsewhere as well so that I actually get what I pay for by the time I'm told. Absolutely disgraceful business ethic.
No one seems to want to help you. Salesman on cell phone other one standing at counter talking.
Great place to shop for furniture. A great staff that will do you right. Just ask for Calvin.
Brain Johnson Ran a hard inquiry on my credit when I was not in the store and did not sign any authorization to do so.
We ordered a whole bedroom suite and dining room suite paid in full Jan 2 and still have yet to receive not a single piece of furniture. The sales guy austin would never return our texts or calls. Finally we had to go up to the store and speak to the manager and still we are waiting for our furniture and have no idea if we will ever receive our furniture and it is now may 7. This is extremely upsetting especially when you just bought your first brand new home and have no furniture to put in it, the furniture is paid for, and your sleeping on a mattress on the floor. Worst experience we have ever had.
Came to Ashley after visiting another furniture store that wasn't very helpful. Needed a chair to rest in after surgery. Chad was helpful showing us all our options.We were told it would be up to 3 weeks before we would get our chair. Delivery changed and only ended up having to wait about a week.
We picked out and bought living room furniture January 16. We were told they were behind on deliveries due to covid. We were told 8-12 weeks. That was fine. We had new floors being installed so we didn't mind that little wait. After constantly talking back and forth, we got half of our order. Now they have no idea when the rest will come Possibly end of June or beginning of July. When I said we would just return the loveseat and cancel the order, I was told no. We are stuck with a loveseat now. Couch can be cancelled though. And the very rude customer service supervisor was very hateful, argumentative and was ready right then to cancel the couch and recliner but refused to have loveseat returned because of a split delivery "contract". Stop promoting sales and orders if you can't fulfill what you already have waiting since January!!! I am never buying from Ashley again. We have several rooms of furniture we already bought. No more! Why would I want to keep a loveseat if I have to go somewhere else and have to pick all new furniture?!
Nice friendly and not pushy
The salesperson was friendly and helpful, not pushy. The store was nice, selection was good. They had a decent sale. Overall good experience. Edit to say: The bed was just delivered sooner than expected in perfect condition and the delivery guys were super fast and friendly. Great experience.
This place was pretty great. Everyone was happy to help and friendly. There was a wide selection of furniture as well. Austin was great and got us some nice discounts on the couch and coffee table wet found. Will definitely be returning in the future.
This is the worst Experience I have ever had with Ashley and I had ordered from them a few times I ordered a dining room table and chairs back in November they said it will be Jan before it comes in I said ok we are about to be in April they delivered a table top (no base) chairs on Wednesday note I been with out a table for 3weeks because they where bringing it So they say the base is in the warehouse but I got to wait another week with out I just wish they would come get it and I'll go elsewhere
I went to the store in Greenville, SC in November of last year. Next week will be April and I still haven’t received all the parts to my bed, my formal dining room set, nor my living room set. Therefore I’m still sleeping in the guest room and can’t invite people over to my new home because I have no where for them to sit. I’m fully aware of the pandemic and the challenges it has caused but I believe they should clearly and VERY loudly let people know it could be up to six months or more before your furniture arrives. That way they can make other arrangements and check out other furniture stores. On top of that I’m already making payments. Never again!!!
Too expensive
This was a joke
Havertys Is where it's at
How is this legal? Paid in November, still no furniture. This has been a horrible experience with an awful company. They did not disclose that there's a 10% charge to cancel an order. This is relevant, because it has been 6 months since I placed my order and they cannot deliver the goods as promised. AVOID THIS STORE AT ALL Costs! Mayne a year before I get my chair. Am I going to have to file a lawsuit to get my money back?
Awful customer service. Unreliable delivery. Failed to make delivery on the scheduled day. As the day went on, I called Ashley four times to check on the status of the delivery with it being several hours late. Not until the fifth call at 5:30pm did they tell me there was an issue with the address. Nobody ever called me about it. Or called to get directions. When I gave directions to their Dispatch team, I was told the delivery drivers, who were still in the area, were refusing to come back. First and last time buying from this manufacturer.
Awesome service. I told my salesman, KEVIN CHAVIS what I wanted. He saved me lots of time. He took me to everything I needed/wanted. Lift up coffee table, matress, couch and chair. SOLD! 😁
I give Ashley's a 0 star rate if i could. Took over a year for a part to my couch to be shipped to me.Come to find out that my couch was put together incorrectly by the employee. Part shipped a year later to some off the way address. Never received part.
Worst customer service ever. Will never purchase anything from them after buying Ashley furniture since 1995. It took them over 30 days to get order correct. 1st they brought out a broken table then brought out only 3 chairs damaged the table when they did bring it back. Offered me $60 Shy a manager in customer experience said they didn’t have to do that! WOW
Very expensive and I wasn't impressed with much of their garbage furniture.
5 months later and still no furniture. Worst furniture buying experience ever! All they do is blame COVID-19, but that excuse no longer is enough. Do not buy from this company!
Jamar was a great sales person. I told him what I was looking for even tho I was confused on what it was I was looking for. Very professional experience in store. Thanks again for helping !
Overpriced and pushy on sales.
Ordered on December 31. The told me one of my pieces would be here February 4 and the other the next week. They also told me that I would receive updates via text message every 2 weeks. Haven’t gotten even ONE. I finally called a customer service line in the middle of January to see if I could get an update, and they told me Feb 9. I didn’t hear from anyone on the day before to let me know if I should be getting rid of my old furniture so I called the store. No one ever answers when you call. You can stay on hold, drive up to the store on hold, and walk in and two people are sitting on the couch. They looked up my order and now the date is March 18. They did let me know that if it hasn’t come in TEN weeks I can cancel with no penalties so I guess there’s a silver lining there. 😒
The store is just TERRIBLE SERVICE !!! We ordered a bedroom set, promised that they would deliver it in 20 days, but 4 months have already passed !!! But that's not all. Will deliver ONLY BED !!! Another 3 months to wait for bedside tables and a chest of drawers! We ordered everything together, but will be delivered with a difference of 3 MONTHS !!! I HATE THIS STORE, DO NOT MAKE MY MISTAKE, DO NOT BUY ANYTHING FROM THEM !!! I would give 0 stars! VERY LONG TERM DELIVERY!
WORST CUSTOMER SERVICE EVER! Do not purchase anything from this store! After purchasing $3000 worth of furniture, which took over a month to deliver, still was never delivered. They sent me an email 2 days before my scheduled delivery, which went directly to spam, to inform me that it would take another two weeks minimum. However, they have the furniture at the distribution center, etc., etc... I called on the day of delivery to get an ETA because, of course, I never saw the email that went to spam until they asked me about an email update when I called. (I get bombarded with sales emails in my inbox 3-4 times a day. The lady on the phone, Latisha, even said to me that if she had an order scheduled for delivery in the coming months that she would have opened all the emails. She said this after trying to tell me that they do not send numerous emails daily. Um, excuse me lady, but I can show you my inbox.) They changed the delivery date to another 8 days later than the one listed in the email. When I asked to speak to a manager I was left on hold for over 35 minutes when finally the girl returned to say that the manager would not be available to take my call. She had returned twice before that to say the manager was on a different call. When I requested they cancel my order, they gave me the run-around, saying that someone would get to it this afternoon and call me back. LIES! No one calls back. They do not cancel the orders. They cancel delivery and charge the credit card anyway! These people do not care about anything but making the sale. I will NEVER purchase anything from any Ashley Homestore location ever again.
I have become increasingly more disappointed with Ashley as of late. Two main reasons 1) customer service and 2) follow through. The first disappointment for me was when we ordered a product online back in November of 2020. On the date it was supposed to arrive it never showed. I called Ashley and they had no idea where it was. After two long days of discussion we discovered it was on back order, never shipped and they had no clue when or if it would ship. No one ever called or emailed. No one respected us enough to notify us that the product wasn’t coming, even though they had our money. It took another day of conversation to get it cancelled and money refunded. Fast forward 3 more weeks and UPS arrived at our home with the product severely damaged. We rejected it. I called Ashley and their answer...” unfortunately our finance side doesn’t communicate with our warehouse side so your order never fully cancelled”. Second issue.....we bought a lift chair for a limited mobility family member. It malfunctioned. I called to utilize the warranty. It took 2 weeks and multiple calls to ever get anything scheduled. They were supposed to call us, but never did. I had to find out who the warranty repair group would be and schedule an appointment. Overall I am fairly certain that after almost 7 years of buying multiple products from Ashley that I am done. They are very disorganized, they don’t follow up and as of lately their customer service is truly nonexistent. In a time when businesses are struggling maybe Ashley has become too comfortable.
Very friendly sales people. Well designed place
Terrible experience all around except for my sales agent he was awesome.. but my complete order was suppose to be delivered on the 4th of December but they delivered everything except the bed. 2 weeks later the guys didn’t even try to get the headboard upstairs they just stated they couldn’t get it up. So they have to take it back. So because they couldn’t get my bed up i have a dresser, a chest and 2 night stands that can’t get taken because because it’s past the 2-3 days but if they would have delivered everything on the day they said it would be delivered i would of told them to take everything back at that time. Now i have to settle for something i don’t want or something that doesn’t match. Just not happy about it and I’ll never spend my money here again
Worst experience ever I come from up north and never had any problems with Ashley but on this Location is the worst always changing delivery date Sales people are Liers by far the worst experience
Purchased a recliner. When it was delivered it sat 3 or 4 inches higher than the showroom model. Tried to call the store and it went to their customer care center. First time the representative literally giggled when I said return. Drove to the store and spoke with Pam, General Manager. She explained that the chair was brand new and would take 30 days to break in. I'm guessing the store would be less willing to return an item after a month than a day. Bottom line is the chair in my house does not feel like the chair I sat on in the store. GM blamed no returns on COVID. Dont dozens of people sit on these floor models everyday? GM stated everything was completely out of her hands and she would send an email. DO NOT BUY FROM THIS STORE! Once they have their money, you on your own! Guess I'll go somewhere else for the bedroom set we were looking to buy this year lol! You can always get somebody once. But that customer you keep for life spends a whole lot more.
Really friendly i love this place and a lot beautiful things
This place is in full working operation, mask on of course...sale, sale, sale. Remember people now still want to be comfortable.
Don’t buy anything from here! I bought an adjustable base. They are non refundable. I got it home and the vibration motor sticks up past the top of the bed frame causing my mattress to stick up. Had a warranty person come deemed defective. Still can’t get my money back. Don’t ever deal with these people! Defective furniture! No customer service. You can’t call the store directly. Your 79th in que when you call. Please do yourself a favor and shop somewhere they don’t sell you a horrible product for way too much money!!
Not enough bad to say about this store and company. I blame myself for the poor choice of buying from them. A chair we ordered came damaged and used off of the floor. Anyone could have determined this but they denied both. They never made it right and the people we dealt with were an even blend idiot and uncooperative. What could be better? DO NOT BUY ANYTHING FROM ASHLEY. Go anywhere else. If they give it away , go buy it from someone else.
I have placed an order nearly 2 months ago and have still not received a delivery date. I do NOT recommend ordering anything from this place unless you expect to never have what you ordered delivered. I am not pleased at all. Every time I call it&'s always &"call back in a couple weeks.&" Very unprofessional.
Austin at Ashley Home Store was very helpful and we were able to get the furniture we wanted for our dining and living room.
Chad Rice is the best! He is a great asset to your company. He is extremely helpful.
No assistance. Employees seemed very busy socializing.
Chad will take care of you! ✊🏽
Jamar was awesome 👌. Great customer service and he knows his stuff! He is very personable and down to earth. I guarantee you'll enjoy working with him if you're in search of furniture!
Poor customer service, been in store twice and no one even offered to help wait on us...
We placed an order in September and we are still waiting as we are nearly through November. Will we get our furniture by Christmas? At this point we do not know. Every time we call, we get a different answer. We have been told that items are unavailable before, or that some are available but others are not. We were told specifically that we would be notified of any deliveries and when a coffee table and rug (about 30% of the entire order) was delivered, the doorbell rings at 8:00AM and thankfully someone was home to sign for it. No notice at all before arrival. We have now been waiting about two and a half months on the rest while getting inconsistent answers each time we call. I called three days in a row recently and received a different answer each time. One stated they would be delivered by the weekend, another stated they might be delivered by the weekend and then by the third call, we were told that they cannot commit to a date at this time. We still have NO ETA as of two and a half months in and we aren’t sure if we will even get it before the new year. We have ordered from other retailers in the midst of COVID-19 and have have all other deliveries performed with only short delays and full communication. Oh, and the best part is that if you want to cancel your order, they still keep 25% of the payment! It’s a lure and a trap to order with this company right now. Our sales rep was wonderful but the experience we have been receiving has been a nightmare with no end in sight. Literally.
The first time we ordered from Ashley, one of the nightstands was damaged by UPS, but Ashley replaced it quickly with no issues. We love our bed set we have had for a year now, and didn’t have any issues with delivery or setup of the larger items. We ordered a living room set today, and appreciated the superior customer service from Calvin, the selection, and the prices. Will be going back for coffee table, end tables, and other miscellaneous furniture for our new house next time we get a chance!
Love it
Worst furniture experience ever. We paid for a sofa and loveseat for our basement the middle of August. We were told 6-8 weeks for delivery. It was delayed until mid November, which I understand given COVID and the effect it has on manufacturing. They finally show up to deliver the second week of November and the two clowns they sent refuse to bring it in any one of our doors and put it where it goes. They said they would leave it on the patio or they could load it back on the truck. While one clown was saying this the other one went to open the loveseat and when he sliced it open he sliced right through the material. My wife called customer service because we wanted them to leave it in our home and then just re-deliver the damaged loveseat. Before she could even get customer relations on the phone these two guys just threw everything in the truck and left. My wife talked to someone on the phone who confirmed they were supposed to do what we wanted...leave it. She apologized and immediately put us at the escalated customer care list, stating these two delivery guys were new. So they put two brand new guys on our delivery after being delivered over a month late?!? To make matters worse, today they were supposed to redeliver a new set and no one ever showed. When my wife called and sat on hold forever they said &"sorry, the couch and loveseat didn&'t pass our quality control standards and someone should have called you&". Wonder why it didn&'t pass....because they were trying to deliver the original set a week later! I told them I want everything cancelled and our money back as we don&'t trust them anymore. The lady said she didn&'t &"have the authority to do anything&". Not sure why then they are even answering calls! Cancelling everything on Monday and buying from somewhere else. I suggest ALL of you do the same. My wife had a similar past experience and they told her they would mail her a $25 off coupon...nothing ever showed up. DO YOURSELF A FAVOR AND BUY SOMEWHERE ELSE!
Very bad shipping, we had to wait 5 to 6 weeks for our living room set and dining room set to be sent and it did not arrive all together. then they said they would arrive the next day at 2 in the afternoon and they never arrived. They have many beautiful things but they are very irresponsible, improve that please.
Completely disappointed in service. We've called many times to make sure our new address was correct for delivery. Was told the new address was up to date and that our furniture will be delivered to our new address. Today is the day for delivery got a call from the guy saying he was having trouble finding our house. Ask him what address he's at. Guess what.....he's at the old address. Called customer care once again and was told to call back tomorrow after 2pm to update address. How do your system show our new address but delivery guy has old address?? Get a better system please!!!
they need to be respectful of there customers and the time they give. we had horrible delivery service and were disrespected by the customer service agents. we weren't even able to get our item because the delivery guy didn't want to walk up the stairs to the correct apt given.
Having delivery issues they stated my furniture was to be delivered on a Tuesday and it came on a Friday without a notice. Still no furniture due to I was working and no phone call or email. I can't get anyone on the phone to find out when I can expect my furniture. Next step is to get my money back and buy from someone.
These folks are a little shady...we bought furniture from them, was told a delivery date a little over a month from the purchase which is fine as we were told before we purchased it that it would be that long...a week before that delivery date (November 5th) they call and say oh it won’t be for another month. Because I’m reasonable and understand things happen, I simply asked if that is guaranteed as I can’t keep taking time off work for no reason at all. They tell me no delivery date is guaranteed...scary way to do business when they have several thousand dollars of your money...then they say, “you will only know 2 days before the delivery date”. I tell them that won’t work so please cancel as I have a newborn and my work schedule is written a month in advance...then they tell me there is a cancellation fee. (Almost $400) I told her nobody explained any of this, of course because they’re on commission...the thing that is extremely concerning is when I signed on a laptop, I asked what I was signing as there were no words and he said “just for the purchase” which I assumed for the payment itself...I received no paperwork in hand and nothing was emailed with said cancellation policy. So I guess you just wait months and hope you get your furniture...bad business as I’m a retail manager. I couldn’t imagine operating like this as I truly believe the service you provide will determine the success of the business for years to come. I’ll never return to Ashley’s again.
They have really nice looking furniture in there.
Purchased furniture from this location. Never received a call or email About delivery, the only thing I got was 20 minute notice text of delivery. Called customer service as I rushed home, who was no help and rude. Luckily I caught the delivery driver but they delivered without masks and had me talk to Ashley on THEIR CELLPHONE to confirm delivery. Should not be allowed during Covid.
Like the furniture.
Would really give 0 stars. Order furniture near the end of July. Still haven’t received it. Was supposed to be delivered august 15th then postponed to august 28 then September 15 then sept 30 then oct 4th then oct 30th and now November 4th. My cousins are moving down I told them not to go shop here. No one ever calls to update I have to call a week before each time to check or the day off. I keep taking off of work to be able to have it delivered and they keep changing the dates we’re going on 3 months. Never have a had this many problem with a company. And now I may not be able to have holidays at my house because I have no funiture. Not to mention I called today and was told someone places a second order for me that I did not agree too.
Me and my daughter went in looking for a nice living room set. Nobody asked us what did we need help with or what we are looking to buy. There was about 4 people that was on the floor. One guy walked right pass us and a other couple and didn't even say a word. We walked around the whole store. So we left and went to Rooms to go. And Yes we got what we was looking for. Ashley lost a really good good sell. BAD BUSINESS!!!!
The people in the store were amazing but every piece of furniture we ordered was wrong and all the furniture they sent to “fix it” was wrong and they couldn’t even put it together. Never told us it would be delayed. Very disappointed will never buy from here again
DO NOT BUY FROM ASHLEY's! Please do not support a store that will not have your best interest in mind. All they want to do is take your money and be done. We ordered a kitchen table along with bar stools and waited for 3 weeks for them to deliver. My Mom and Son were home when it all arrived and advised that there was scratches on a few chairs. The delivery men advised that there was no hardware to put our table together and that they'd return betweeen 2 to 3 days and at that time would also exchange the scratched chairs if we wanted replacement. A week went by and no contact from Ashley's, so I decided to call. The guy told me he would order the hardware as it had not been done. Another week later, I contacted my salesperson Stonewall who advised he would handle it. Fast forward another week and still nothing. Talked to Manager Andrea who advised the soonest hardware would arrive would be another two weeks!!! My Husband knew that the delivery men lied and that the hardware was in the box that had been sitting in my kitchen now for 3 weeks. So we opened it and sure enough it's all there! We have video and pictures of a few scratches and showing the hardware. My Husband ended up putting everything together as Ashley's would not take back everything, even if box was unopened. The compensation they want to give us is a minor $25 gift card!! So a table that sit in my kitchen for three weeks and that we had to put together ourselves because we were lied to is worth $25?? Plus they will do nothing for any of the scratches. If you want lousy customer service and to be lied to then go to Ashley's. I personally will never buy from them again and will choose to buy from someone that truly values their customers.
Good service
I only put one star because I had to or else I would have not added no star ! My brother purchased a living room suit and a dinner table CASH , waited a whole month no delivery so when he called to get his refund they stated in order to get his refund they would have to apply a 10% cancellation fee to the refund so that right there was Pathetic enough so of course he decided to wait it out , Today they delivered only the dinner table and told him there was no order for a living room suit !!!!!!!!!!! So now he has to go and see what’s really going on ! This is the most unprofessional place ever I would NOT recommend anybody to go there ! A Rip off is what I call it
I placed an order for a recliner on August 15 2020. I accepted the month and half delivery delay with the current covid environment. I contact them today(Sept 23rd) to see when they would be delivering the order this week and was told it is now set for Dec 15th. That is a total of 4 months now. I wonder now if that delay was known when I placed the order in August. If so I may have looked at other places. Not a good way to do business if you want return customers!
Walked around for almost 30 minutes. Not approached or greeted by a single person. Even walked by one not engaged with anyone else, and not even a head nod. Was looking for sectionals, found a few we liked; but oh well.
Delivery issues. From day one of sales order we stated that the furniture would need to be delivered to our new home address. Called Ashley again after receiving confirmation that our furniture was scheduled for delivery, that was 2 weeks ago and ensured thar the delivery address was set to be delivered to our new home, Ashley insisted it was. Called 2 days prior to scheduled delivery date to reaffirm that it would indeed be delivered to our new home address. Well today is delivery day, we get a call that the furniture is at the delivery address. Needless to say despite our best efforts to ensure we were to get our furniture delivered to our new home address; they say the delivery team is at our OLD home address. Now we are forced to have to call them AGAIN, tomorrow after 2PM to find out when we can get our furniture delivered again. After spending an hour on the phone with their Customer Service they assured me once again that the delivery address is set to our new home address. I will come back and edit this review with an update, but as far as the rating goes they are staying at 1 star, if I could review for a zero star I most definitely would. P.S. Ashley Furniture, your systems suck if you can't have the delivery address updated on your customer service platform and it sync with your delivery platform. I would gladly develop a better system to support you're services for you. At a hefty price though. Get your systems updated with the current industry standards, not a platform using archaic methods of communications between your existing systems.
I bought a beautiful master bedroom set with the works! I also bought my son a new mattress with box spring . I received the bedroom set one piece at a time from June until September! They told us we would have everything by August! When I tell you that I am furious! Once I finally got the last pieces which was my headboard and footboard I come to find out that the footboard was damaged!!! I want to just give the whole thing back
They broke half of our furniture and forgot the rest!
5to6 wks wait on certain and most furniture items, their store has lots to offer...May you find what you are looking for...The SmithClan
Okay I dont really know where to start... So other then the really nice sales rep I have nothing good to say. First the delivery, oh lord have mercy lol if my husband had been there for the delivery he would have flipped out!!! We just moved in to a new apartment. Not even a day after we had a knock on our door, all because the delivery guys left all the trash out in the lot and under the stairwell! I personally had to go out and clean it all up. Also not to mention I found the exact same couch for 1000$ cheaper at another store that sells brand name furniture.
Best experience ever! Our salesman Mr. Randolph was very helpful and answered all our questions and made us want to come back to further furnish our new home in Greenville
I had a great experience at Ashley's Furniture today. Chad Rice, was the sales rep. He was very professional and worked out a great deal for me on a kids bedroom suit.
Recently moved to the area ordered a couch in May!! and delivery has been postponed for the 3rd time and i am not not supposed to get the couch until October! DO NOT ORDER FROM HERE IF YOU NEED FURNITURE THIS YEAR! cancelling my order and telling all my coworkers who also relocated or are soon relocating to never come here for furniture. also customer service sucks no one answers or gets back to you just calls to delay your order!!!!
Went to here thinking we are wasting our time but was very impressed with the choices and the great help from Heather H. I highly recommend if u go there check her out u won’t regret it!
Absolutely horrendous.. no more effort to waste here.
Absolutely the worst customer service I have ever received in my life. They are all smiles and giggles while getting $7000.00 out of you but after you make your purchase don't expect them to pick up the phone or to follow through with any assistance that you need. It has been over a month and I still have not received a welcome kit after opening a line of credit with them so I cannot even log in online to make a payment. Now I have to worry about my credit being affected because of this lackluster business. Jamar Wray helped me to spend as much as possible but has been zero help after the fact. I will never shop with this ridiculous excuse for a company again! Take your business elsewhere, there are far too many quality furniture stores to spend your hard earned money with!
Furniture is nice , but if you actually want your house furnished anytime soon DONT BUY FROM THEM. I have fully paid for a Bedroom set in at the beginning of June. They said it would be July when i got it i said that is ok. Unfortunately turned out to be last week of July. When i did get confirmation it was coming i finally felt relief , but it turns out all i get is my bed frame. No dresser, no nightstand , and no notification that this was going to happen. When the whole purpose of me waiting so long was for it all to be delivered together. Called customer service waited for 2 hours for them to say someone would call me back. This was last week and still no answer about my remaining pieces. I would rather have my money back and they can come and get my bad. This is only half of the story, more problems with ordering a dining room table as well. If you respect customer service DO NOT BUY FROM THEM!!
Ashley Furniture has been unable to fulfill my order with a product in good condition in a timely manner. Furniture was purchased from Ashley in May. Furniture was to be delivered on July 3. Delivery company did not bring the bed because they could see it was damaged before they put it on their truck. Customer service called and said a new bed would be delivered on July 18. The bed did not arrive. I called customer service, and was told it would be delivered on July 22. When the bed arrived on July 22, the delivery men went to set it up and realized the factory had sent queen size slats instead of twin size. They called customer care from my phone. While I was on the phone with customer care, they finished setting up the bed and handed me the acceptance to sign. I did so without looking at the bed. They left. I was still on the phone with customer care and went to look at the bed. I immediately saw that the side rail was damaged and would not be able to support a mattress even when the correct slats arrived. There was also a large screw through the footboard. The men who delivered the bed would have seen this and were dishonest in having me sign for the bed while I was distracted. I told the customer care agent to have them come back immediately and get it. He said he was unable to call them. He said an exchange would be processed and someone would call me by July 29. By Aug 1 I had not received a call. I called customer care and was told someone would call me by Aug. 5, at which point I again expressed I wanted to return the bed. I told the customer care agent that I wanted to speak with a supervisor. I was told one was not available, but they would call me in 24-48 hours. Aug 4 - no call from a supervisor was received. I received a call and message from Ashley telling me my bed would be delivered Sept. 4. I then called customer care and said I did not want an exchange, that I wanted to return the bed. I was told that once a product has been accepted, that Ashley does not accept returns under any circumstances, that it is being processed as an exchange. I asked to speak to a supervisor. I expressed to the supervisor that the delivery time was unacceptable and I wanted to process a return. She again stated that Ashley does not accept a return for any reason once a product has been accepted. I told her I wanted to speak to a supervisor. She said one would call in 24-72 hours. I also informed her I would be filing a complaint with the BBB and other organizations.
Spend over 2k here. We were understanding of delayed deliveries due to Covid-19. We accepted a 6 week delay, however they extended the delivery another month without even letting us know. I might have been understanding if their communication had been better, but this is unacceptable.
I don't mind waiting for furniture because of the times we are in... but I feel lied to. Salesperson said we could get the furniture way earlier than the actual date. Called to check up on order status and apparently it had always been weeks later than promised. Plenty of home stores out there. Won't be going back to this one.
Ashley Furniture has been unable to fulfill my order with a product in good condition in a timely manner. Furniture was purchased from Ashley in May. Furniture was to be delivered on July 3. Delivery company did not bring the bed because they could see it was damaged before they put it on their truck. Customer service called and said a new bed would be delivered on July 18. The bed did not arrive. I called customer service, and was told it would be delivered on July 22. When the bed arrived on July 22, the delivery men went to set it up and realized the factory had sent queen size slats instead of twin size. They called customer care from my phone. While I was on the phone with customer care, they finished setting up the bed and handed me the acceptance to sign. I did so without looking at the bed. They left. I was still on the phone with customer care and went to look at the bed. I immediately saw that the side rail was damaged and would not be able to support a mattress even when the correct slats arrived. There was also a large screw through the footboard. The men who delivered the bed would have seen this and were dishonest in having me sign for the bed while I was distracted. I told the customer care agent to have them come back immediately and get it. He said he was unable to call them. He said an exchange would be processed and someone would call me by July 29. By Aug 1 I had not received a call. I called customer care and was told someone would call me by Aug. 5, at which point I again expressed I wanted to return the bed. I told the customer care agent that I wanted to speak with a supervisor. I was told one was not available, but they would call me in 24-48 hours. Aug 4 - no call from a supervisor was received. I received a call and message from Ashley telling me my bed would be delivered Sept. 4. I then called customer care and said I did not want an exchange, that I wanted to return the bed. I was told that once a product has been accepted, that Ashley does not accept returns under any circumstances, that it is being processed as an exchange. I asked to speak to a supervisor. I expressed to the supervisor that the delivery time was unacceptable and I wanted to process a return. She again stated that Ashley does not accept a return for any reason once a product has been accepted. I told her I wanted to speak to a supervisor. She said one would call in 24-72 hours. I also informed her I would be filing a complaint with the BBB and other organizations.
This store is a Scam. I purchased two furniture sets in May and June. First delivery was set to be delivered end of June, then I was pushed to MId-July, then late July, now I am being told it may be August, but they can&'t guaranteee anything. I have called my sales rep(Chad)every other day for the passed 2 weeks, and I am told he is on vacation. I have requested a refund but now I am going to be charged a 10% fee, for their fault. Now I have been told since yesterday that the REM person Sidney is supposed to call me. I probably should not hold my breathe.I read the Ashely Home Furniture Cancelation on the website and it does not say anything about a cancelation fee...interesting....hmmmmSo FINALLY after arguing about my money I was told that after 45 days if the furniture is not deliverd the 10% restock is waived. When I asked why is information prive to somewhen everyone else argued with me, the answer was danced around then ended with a &'&"I dont know&". I was even told that the store manager, my sales rep and Sidney would each reach out to me to followup and here we are 2 weeks later with no phone call, no email, nothing. No customer service skills.The best part of all of this is one employee even told me &"I dont care about your issues, and you need to call back because Sidney is not available&", another girl even did the frying egg sound when pleading for her to help me. BUYER BE WARE...BUYER BE WARE....BUYER BE WAREUpdate on 7/31/2020 so I called 803-228-4848, and asked a status for the refund and I was told it is a &"two-step process&" and the store had not done their end.....WTH....it was the store Manage Jamar who did it on July 16th. What is wrong with this store? Why is money being held hostage? At this point I feel any day now the store will close and many people will lose their money. This reminds me of crummy and shady used car dealer tactics. I will be writing a email to any all social media to investigate this as Ashley HomeStore/Furniture Corporate does NOT CARE.How does the store get a A+ from the BBB??? Look at their reviews.<a href="/redir?url=https%3A%2F%2Fwww.bbb.org%2Fus%2Fsc%2Ffort-mill%2Fprofile%2Ffurniture-stores%2Fashley-homestore-0473-116974%2Fcustomer-reviews&s=36844c66394f2dc7c98aa89ca4fbe4ce2e7c2e473922fc8657272708d8429b37" target="_blank" rel="nofollow">bbb.org/us/sc/fort-mill/…</a>
went to order chairs for a new business, was made aware half the order wasn't on the truck when sent out for delivery. they other half was still never delivered. I had to call to reschedule. never received a call back. reached out again and requested a cancel due to business would be opening before they would be able to supply the product. I had to reach out to this company 7 times to gain information after being told I would receive phone calls the same day or within 2 day. NEVER OCCURED. So now I am being charged a restocking fee that cannot be reversed due to Ashely Furniture not fulfilling their end of the deal. I will never do business with this company again and I will make sure everyone I come in contact with will be aware of how subpar their customer service is. Even the local salesmen will not return your calls when you have questions. Never at any point of this transaction did I feel as if I was cared for or business was wanted from me.
I spent about $8,000 here, half of which was on a temperpedic mattress. I had reservations about buying such an expensive mattress but the manager really convinced me, due in large part to the “90 day comfort guarantee.” I made the purchase and haven’t slept a full night. I called after 2 weeks because I was so miserable and in pain from the mattress, and they told me they would happily let me exchange it after 30 days, as it apparently takes that long to “break in.” I have spent the last 30 days counting down until I can get satan’s mattress out of my house and hopefully get a good nights rest again. Finally, the day came, and I called back to have it exchanged. I was then told by Ashley that because of Covid, they’re not doing returns. Keep in mind they are still delivering into people’s homes, but will not pick up a mattress from a persons home (even one with a “guarantee” and that has had a $200 mattress protector - that they told me was needed to ensure the guarantee - on since it was delivered.) To make matters worse, I’ve called two different times to try to reach the manager who sold me the bed (Brian), and two different times was told he would call me back that evening, which he never did. Very poor customer service. They don’t back up their guarantees, but just tell you whatever they need to to make a commission. Next time I will take my money elsewhere, and you should too!!
I wish I could give zero stars. I spent about $8,000 here, half of which was on a temperpedic mattress in MAY (mid corona). I had reservations about buying such an expensive mattress but the manager really convinced me, due in large part to the "90 day comfort guarantee." The delivery guys came and got my old mattress, moved it, and put the new tenperpedic in its place. I haven't slept a full night since. I literally have headaches every day, am sleep deprived, irritable, and anxious. I called after 2 weeks because I was so miserable and in pain from the mattress, and they told me they would happily let me exchange it after 30 days, as it apparently takes that long to "break in." I have spent the last 30 days counting down until I can get satan's mattress out of my house and hopefully get a good nights rest again. Finally, the day came, and I called back to have it exchanged. I was then told by Ashley that because of Covid, they're not doing returns (and haven't been since before I bought my mattress). Keep in mind they are still delivering into people's homes, but will not pick up a mattress from a persons home (even one with a "guarantee" and that has had a $200 mattress protector - that they told me was needed to ensure the guarantee - on since it was delivered.) They could move my old bed, but cannot take the bed they sold me for 4 grand that I literally cannot sleep on. To make matters worse, I've called two different times to try to reach the manager who sold me the bed (Brian), and two different times was told he would call me back that evening, which he never did. One time, I was actually told that he was there, but then after they found out why I was calling, she (Dana) told me he "just went to lunch." Very poor customer service. They don't back up their guarantees, but just tell you whatever they need to to make a commission. Next time I will take my money elsewhere, and you should too!!
I wish I could give zero stars. I spent about $8,000 here, half of which was on a temperpedic mattress in MAY (mid corona). I had reservations about buying such an expensive mattress but the manager really convinced me, due in large part to the &"90 day comfort guarantee.&" The delivery guys came and got my old mattress, moved it, and put the new tenperpedic in its place. I haven&'t slept a full night since. I literally have headaches every day, am sleep deprived, irritable, and anxious. I called after 2 weeks because I was so miserable and in pain from the mattress, and they told me they would happily let me exchange it after 30 days, as it apparently takes that long to &"break in.&" I have spent the last 30 days counting down until I can get satan&'s mattress out of my house and hopefully get a good nights rest again. Finally, the day came, and I called back to have it exchanged. I was then told by Ashley that because of Covid, they&'re not doing returns (and haven&'t been since before I bought my mattress). Keep in mind they are still delivering into people&'s homes, but will not pick up a mattress from a persons home (even one with a &"guarantee&" and that has had a $200 mattress protector - that they told me was needed to ensure the guarantee - on since it was delivered.) They could move my old bed, but cannot take the bed they sold me for 4 grand that I literally cannot sleep on. To make matters worse, I&'ve called two different times to try to reach the manager who sold me the bed (Brian), and two different times was told he would call me back that evening, which he never did. One time, I was actually told that he was there, but then after they found out why I was calling, she (Dana) told me he &"just went to lunch.&" Very poor customer service. They don&'t back up their guarantees, but just tell you whatever they need to to make a commission. Next time I will take my money elsewhere, and you should too!!
Jamar was very professional and curious. Pleasure doing business with Ashley and Jamar
Great customer service
We are experiencing what many have been in the last couple months also. We understand COVID and that's what they quoted on why, but we ordered almost 3 months ago and had our delivery postponed 4 time . We asked about the one in Anderson since they said that place had a similar model. Told us to wait 30 minutes and they'd get back. A few hours later we called back since they "couldn't" and they said we'll have an answer tonight and the manager will get back with you. That call actually happened, but right at closing so he postponed and answer until the next morning at 11 when his employee would be in. Needless to say, we did not talk to them again until hours after that estimated time. He said since it's Anderson you'd switch to, they can't deliver that far to your place so obviously that would have to get reimbursed, but the new model was an upgrade so the salesman said give me 15 minutes to calculate the price. Yet again we did not talk until 3 hours after that time. So now the wife is having to go up their on her day off while we get the children watched since I am finishing house work on our new home. Horrible experience from a place that actually has some nice product considering we got our king bed frame from there and loved it, but not their setup of it. Better of you could just get the product and none of the employee interactions. So she went up there and they said sorry can't have this floor model either. Said the one originally supposed to get hasn't been started, yet they wanted to try and charge a cancellation fee.... good luck
Do not buy from this store!!! Never have I ever been treated the way i have by customer service from a store! We have called numerous times and can’t get anyone to ever call us back, we have to constantly call them. Our furniture has been rescheduled four different times, left several messages for the manager Jamar and still never called us back. Manager texted us stating he would call us when he finished with another customer and yet again never did. We try to speak with another store manager at a different location since this one doesn’t seem to want to do right by his customers and the customer care line can “never” connect us to another store. We were told they would upgrade our order and would contact us back when we could go pick up at a different location and no call yet again. I have never experienced such horrible service before in my life.
Was just browsing
We ordered a bed early in May 2020. It was delivered missing pieces, and the delivery team left the trash and pieces to the bed in the middle of my daughter's room for two months. We were told it'd be about a month before the parts came, then nothing. Today, they came to assemble and it feels loose. We visually examined the bed before the team left but as we started to put the mattress/sheets etc together, it felt loose. I told the shipping customer care that we were very dissatisfied with the wait time, my daughter having no access to her room since mid-May. They offered me the "highest level of reimbursement" at $90 gift card. We spent $1000 on the bed, including assembly/warranty etc. This is completely unacceptable. As a recurring customer and credit line holder with the company, I expect better customer service and treatment. Also, the inside of one of the shelves is peeling. At this point, I refuse to wait for parts. We need monetary compensation for more than $90. This is absurd.
Bought a couch, was promised it would be here in three weeks. Well six weeks later now it’s going to be until September I bought the couch June 2nd! They will lie to you just to make a sale don’t buy anything from here!!
awful delivery service. they came in from pouring rain and walked into the bedroom with their shoes on. couldn't assemble the bed properly and didn't connect the motor for the bed correctly. no apologies, they said "call our service". still waiting for service to show up. not buying from them again.
This elegant furniture store is great for beautiful options and inspiration. 1) SUCH friendly sales support - Go see Heather today! 2) Check out their sales - Heather told me about July 4th and other special discounts. 3)Great location next to Costco on Woodruff right before Roper Mountain
Excellent service and attention to the customer, furniture options for all needs and good credit service
I have purchased 19 items, all we need for our new home, about a month ago, and paid $1000 deposit. I specifically mentioned that we will be moving to Greenville in a month and expect the items to be delivered on time. They "assured" me that they will. I have called to make sure that items to be delivered on time, and I learned that only a few of them will be ready, some of them will be delivered within two months! I asked them if they expect us to sit on floor for months or not! Apparently, their answer is yes! The lady on the phone doesn't say anything but "we have only these items available for now, you will wait for the others, some will come in a month and the rest within two months. Can I help you with anything else?" as if she helped me with anything! They have no sense of understanding! When I tried to call the Greenville branch, it's always corporate answering my phones, you can not get to the branch. Finally I got to the person who helped us during the purchase and he said "he will see what he could do." No answer yet! Ashley furniture, if you are doing this to someone who is buying everything from you, I can't imagine how you treat others!
i was totally happy with our sales guy Bruce. totally happy with my furniture i picked out. yes i had to wait a long time to get it because of corona. understood. when we got our furniture we noticed our bar stools were the wrong height immediately. the men who brought it told us that we had to wait til they left and call to exchange them. we called and they tell us no we can&'t exchange them we should have told the moving guys. then they say they will call back and no call. big surprise!!!! they are new haven&'t even be set on. why would they not have handled this while the guys were here and why would they give us wrong information!!!! so here i am stuck with bar stools. like almost $500 of something i can&'t use! such bad customer service! they one month later. refuse to return our bar stools. their delivery gave wrong information so now we cannot return them. horrible response back to us. will not exchange. do not do business here
Delivery times was not good 8 to 10 weeks out
This review is for corporate. We ordered a dresser and two side stands well over two months, now going on 3. We finally recieved the side stands but no dresser or confirmation. My wife and I both have called the line for order status, both of us waited well over 15 mins until an automated message told us to leave a voicemail. So we both did and we still have not gotten a call back. We have called multiple times and have left multiple voicemails. We would like to have our dresser, especially since we had paid in full for it!!!!!!!! Atleast call us back and let us know something, that would be the nice thing to do, since you have our money.
This has been by far the worst delivery experience I have ever encountered. I was suppose to get my bedroom set last Tuesday. It’s has been a week and a half and still no furniture. My order has been canceled due to not passing expeditions!!! You think they reach out to me??? Nope. Then the stuff was delivered to the wrong address 3 times. At this point I am over the bedroom set. I just want them to get to process that I can cancel. Oh yea not to mention they are going to charger me 10% of my total for canceling and it’s not even my fault. Stay away for Ashley’s Furniture unless you are picking up from the store.
Honestly at this point I'm just disappointed. The employee at the store that helped us was great and we placed the order perfectly fine. But after that everything went completely downhill, they were supposed to deliver a bed frame I ordered on June 2nd around 12 in the afternoon. However they never came and didn't call so we had to call the store multiple times before we got any answer of where our order was and it turns out they switched the time on us without telling us to later in the afternoon, and that was fine but they never came that day either so we had to reschedule. We ended up rescheduling on the 11th and the exact thing happened. So we ended up having to call back the store and they left us one hold for thirty minutes twice before we got someone and they told us to wait fifteen minutes and would call us back and they never called us back either and that happened a few more times until they gave our phone caall to corporate because they didn't know what to do. At corporate they were able to take away the cancellation fee but also said they would take 158 dollars off our order if we continued with it so we went ahead and let them continue the order (stupid decision). Anyways, we rescheduled it to the 16th and they ended up not calling and hadn't come yet so we called the store and they said they changed the time on us again so the women on the phone gave me a sight to track the truck and our order ( www.homestoredelivery.com ) and the truck actually came this time (shocker). And literally it was one of the saddest things I've seen. It was completely broken. All the drawers were sideways and damaged, the wood was broken, and now there is no bed frame and I have a crying child. Not to mention that you have to take off from work to be there for the order and now I'm out 500 dollars. Thanks. A. Lot If this is to long to read: basically you can probably build your own furniture before you will even get it at this place. Where's my furniture Ashley???
Very poor customer service and care. I would NEVER recommend this place even the worst of people. Ordered over a month ago they came out, did not have the complete order and falling apart. I refused and 5 days later they came guess what??? Idiots didn&'t have the hardware to put it together another 7-10 day wait. So I want my money back obviously... they want to charge me a restocking fee for over $300 that they can&'t get right.People do not buy from them whatsoever it is a nightmare.
Very Expensive !!!!
DO NOT BUY FROM HERE! We were blatantly deceived by sales representative Jada C. after multiple issues. We purchased a king bedroom set, king mattress, and a living room set including couches and love seat. We paid for assembly, delivery, and protection plans. Jada was very friendly in the store and we thought everything went well. Mid-May we get our delivery for everything but the couch and loveseat because they are not arriving until June. Two men show up and say one of their backs hurt, so they want my husband to unload everything by himself, assemble it, and then give them credit. They wouldn’t even call customer service, just told us it was our job to take it off the truck so they could leave and then we could call whoever we wanted. I called Jada and after they refused to listen to her and tried to hang up my phone aggressively, she promised me she would make it right and give me a credit for delivery so I agreed to accept the boxes and wait for assembly. My husband ended up hurting his back unloading the boxes while one of the two delivery men just pushed it off the end of the truck and didn’t help with anything after that despite his back being fine. He told us at the end “Mucho Trabajo por pocito dinero.” I refused to sign, so the man kept trying to get my husband to sign to ‘override’ me which he refused as well. Fast forward a week, a second delivery company comes out. They put together the bedroom set and then claimed their drill went dead so couldn’t do the living room despite it only being lunch time and them having multiple deliveries after us and I could hear the drill and it was nowhere near dead. They at least called customer care because one of the boxes was damaged, the dresser had huge dents in two drawers and replacement drawers needed to be ordered and we were told we would have 3 more deliveries, one for the drawers, one for the living room set, and one for the loveseat/couch. Again, I was promised we would be compensated and I just had to wait until everything was all delivered and Jada would take care of everything. My husband ended up putting together the living room set and fixing the dresser himself because we were tired of having people in our house that were annoyed to be there. Saturday, the loveseat and couch were finally delivered, but the delivery team took pictures of the items we put together and called customer care to ‘take credit’ for them putting them together. They agreed to take the trash, but left the broken drawers with us and refused to take them. Today, I contacted Jada to see when the credit would be applied and she responded I needed to contact customer care and ask for one. Well, I guess that’s why she wanted me to wait until everything was done, because then the attitude is we are on our own. You can’t even get through to their customer care, but you can leave a call back number. They try to call back over an hour later and I work from home so I’m on the phone and then you have to ‘reenter’ the queue. I complained to Jada and she got agitated and used exclamation points to let me know “You are just being impatient and don’t want to wait for a customer care agent to pick up the line and for them to help you!”. Basically, Ashley Furniture is screw you once you have the items no matter how much they mess up. They even destroyed a neighbor’s yard driving through it unnecessarily and I was ignored when I mentioned that as well. At the end of the day, DO NOT BUY FROM HERE, RUN AWAY!!!
Everything was great up until delivery. When they arrived I learned that headboard and footboard were not with them. I quickly called the local store only to find out its on backorder. I was not notified which is very frustrating. Sleeping on a mattress on the floor is not good. Communication needs to be better. Im sure warehouse knew this upon order.
have had to call customer service multiple times with help with my order and hours for covid, each time they were super helpful and seemed like they knew what they were doing. The guy who helped me on the floor was also very nice, he didn't try to push me into buying anything else, just helped me place my order in a timely fashion. I would definitely recommend him to a friend. His name was Calvin I believe.
Still waiting on a bed that was supposed to be here yesterday. Everyone I talk to is nice and says they will look into it and call me back. No one calls back and now still no bed. I take off work to be home for a delivery that never comes costing me money. If I don’t get a bed tomorrow I’m canceling my order. I don’t recommend this place. Oh and the bed was purchased over a week ago..... THEY scheduled the delivery date not me. 😡
have had to call customer service multiple times with help with my order and hours for covid, each time they were super helpful and seemed like they knew what they were doing. The guy who helped me on the floor was also very nice, he didn't try to push me into buying anything else, just helped me place my order in a timely fashion. I would definitely recommend him to a friend. His name was Calvin I believe.
good luck after purchase! no one will call you back! the delivery was horrible. worst customer service ever received.
i was totally happy with our sales guy Bruce. totally happy with my furniture i picked out. yes i had to wait a long time to get it because of corona. understood. when we got our furniture we noticed our bar stools were the wrong height immediately. the men who brought it told us that we had to wait til they left and call to exchange them. we called and they tell us no we can't exchange them we should have told the moving guys. then they say they will call back and no call. big surprise!!!! they are new haven't even be set on. why would they not have handled this while the guys were here and why would they give us wrong information!!!! so here i am stuck with bar stools. like almost $500 of something i can't use! such bad customer service! they one month later. refuse to return our bar stools. their delivery gave wrong information so now we cannot return them. horrible response back to us. will not exchange. do not do business here.
Buyer Beware! Worst delivery service of all time. Truck broke down , called us at 7 am said he was coming at 11. Nothing, Nada, Squat, please rethink buying or going here. We’re asking for our money back and never set foot in there Store.Again!................ASHLEY FURNITURE!!!!!!
The worst service EVER!!!!!
Lovey furniture but too expensive.
My in store experience wasn’t that bad other then I kept being asked by many different people if I wanted the extra insurance to buy and I repeatedly told them no. My problem is I was told I had 3 days to call and cancel if I wanted my refund but after 3 days that wouldn’t happen. I called customer service within those 3 days and cancel my order because I had changed my mind. I was told they started the cancelation but the store themselves would have to call and confirm with me. Days go by I had not received a call. I call customer service again and they tell me they can’t do anything till it’s confirmed. So I drive to the store to talk to a manager he confirms it and tells me I’ll have my money back in 7-10 business days. 10 business days go by and my money isn’t there, I call customer service once again, and they try and tell me oh no it should be 7-10 days after this date pushing my money coming back another 2 weeks. My money is no where to be found, no one I talk to has the same story, and when I asked to speak to someone higher up I’m told I’ll get a call back and never do. Do not spend your money here unless you are never expecting a refund!!
Not even deserving of one star. Purchased a bed and paid cash same day Jan 2020. To this day I have yet to get what I purchased. The bed is missing parts of the headboard and the footboard is damaged. I have been given the run around every single time I call.
Came in to the woodruff rd location and was nervous because of previous experience at Spartanburg location and at woodruff rd location my sales person was Jamar Wray and this guy is what customers should always have. He is honest, professional, and show concerns and was very respectful. It’s about time I can feel good about my purchase at Ashley Homestore!. Thanks Jamar!
i was totally happy with our sales guy Bruce. totally happy with my furniture i picked out. yes i had to wait a long time to get it because of corona. understood. when we got our furniture we noticed our bar stools were the wrong height immediately. the men who brought it told us that we had to wait til they left and call to exchange them. we called and they tell us no we can't exchange them we should have told the moving guys. then they say they will call back and no call. big surprise!!!! they are new haven't even be set on. why would they not have handled this while the guys were here and why would they give us wrong information!!!! so here i am stuck with bar stools. like almost $500 of something i can't use! such bad customer service!
Completely disappointed with Ashley. I have purchased several rooms of furniture from Ashley in the past and this will be my last. I bought a bedroom suit for my son with, bed, nightstand and chest of drawer . The chest of drawers was damaged. There were no screws to install the legs on ths chest. The screws to assemble the bed were missing . Ashley told us they would ship the replacement parts in 7 to 10 days. This was after we waited three weeks to receive the furniture. I was very disappointed in the shortfalls and more disappointed in the response. When I asked to speak to the manager or a supervisor I was told none were available.
THE WORST CUSTOMER CARE I HAVE EVER RECEIVED!!! I have had my dresser for TWO MONTHS without use (still brand new) and can’t use it because they sent it already broken. By the color and style you wouldn’t be able to notice the damage unless you look VERY CLOSELY! Not to mention they screwed on the WRONG BRACKETS. And took them THREE deliveries to get it right 🤔 NOW I have been waiting over TWO WEEKS for them to send me out a new one and keep giving me a run around. I spent over $10,000 in this place. And for what???? BAD CUSTOMER SERVICE!!!! Do not waste your money here!!!!!
Delivery process is terrible. Do not have someone accept a furniture delivery for you. Whoever accepts the furniture is also saying the furniture is acceptable. Even if you paid for it, if someone else accepts the delivery you lose your right to review the quality. You're just stuck with damaged furniture. They'll charge a restocking fee if you're not there during the delivery window. Of course, they don't do anything if they only deliver half your order.
The wrong color was ordered and a fork lift went through my couch that was delivered and all they want to do is give me 169.00 compensation I don’t think so Been dealing with this for over a month I was a repeat customer but now never again I also ordered the love seat had to refuse it the day it cane I. Due to being the wrong color. They called me last night and said the love seat will be delivered on May 19 asked what color they said cobblestone I responded nope wrong color do not deliver. All I keep hearing is we can’t change the color or exchange the couch you bought it as is no I didn’t bought a couch that didn’t have a whole and since it’s been a month In and a tech should look at it then why haven’t you set one up in a months time Never ever will I buy from these ppl again never and I will tell anyone else
do not buy here!!! don&'t buy anything on credit here; they renig on what they offer; when they deliver, they don&'t know how to assemble. put my headboard on backwards and scratched it. i told them to come pick it up and they refused even though i called within an hour of them leaving. they say you have 24 hours, but they lie, lie lie. customer service told me i did not call within 24 hours. lies!!!!!!! the people in store are nice, but once you pay, there is no customer service. zero!!! they tell you to call the 800 number. it&'s all by phone. the store has nothing to do with you once it&'s delivered and they tell you a bunch of different reasons. total flim flam business. rip offs!!!
We went to this store the get a new couch and first of all, there were hornets everywhere! Someone in my family got STUNG by one of them! When we got the couch it immediatly startedcreating lint balls and when we called the store they had no care in the world. We got a warranty on the couch and apparently it does not cover this. I am extremley dissapointed. Please do not shop here. It is REALLY sad we legit have to SHAVE our couch and these people do not care. The shaving doesn&'t even work.
I love the furniture. Had a great sales experience then everything went downhill from there. Told us furniture would be delivered on March 24th. They sent us notices that it's on the way and it never delivered. They said the delivery company found a defect. Rescheduled delivery and got it two weeks afterward but they forgot our loveseat. So we had to reschedule the delivery of our loveseat AGAIN. Was supposed to come today and we got the customary "Your are our next stop" notification. Two hours later no delivery, no call. After numerous calls they claim the loveseat had a defect. Spoke with manager and she claims she will call us tomorrow with reschedule date. I have never dealt with such incompetence and unprofessionalism. We are done with them after this purchase!!!
I love the furniture. Had a great sales experience then everything went downhill from there. Told us furniture would be delivered on March 24th. They sent us notices that it&'s on the way and it never delivered. They said the delivery company found a defect. Rescheduled delivery and got it two weeks afterward but they forgot our loveseat. So we had to reschedule the delivery of our loveseat AGAIN. Was supposed to come today and we got the customary &"Your are our next stop&" notification. Two hours later no delivery, no call. After numerous calls they claim the loveseat had a defect. Spoke with manager and she claims she will call us tomorrow with reschedule date. I have never dealt with such incompetence and unprofessionalism. We are done with them after this purchase!!!
I was a little concerned about doing business here based on all of the negative reviews but I couldn't have been more wrong. Stonewall was superb to deal with and absolutely took care of every concern and question we had during the process. We had never bought new furniture before so this experience was a first for us. He treated us with respect and even though we had no idea about how the process works, he walked us through every step. The delivery and set-up was fantastic and even the independently contracted delivery guys were a pleasure to deal with. They took care installing a bed and a sectional couch without any damage and made sure that everything was to my liking before they left. Overall, this was a fantastic experience and we will definitely do business with Stonewall again in the future.
Excellent customer service and they helped me find everything I needed!! Very tentative to all my needs and wants
Totally weird experience here. My sofa was delivered and I left the room while it was assembled. They left without finishing the assembly and I wasn’t able to inspect the furniture nor did I sign off on anything. I’ve tried for two days to contact this home store where I made the purchase and can’t get a reply. 👎👎👎 UPDATE - no one ever came out and reassembled my couch. We've sat on it for months with the chaise and main sofa not connected. We're tried to do it ourselves several times and it seems to be manufactured poorly so the attachments do not even reach each other enough to interlock. Just tried again and injured my hand. Do not recommend. Do not recommend at all. What a waste of time and money and a major blow to any hope I have for the human race, these people are literally the dregs of society.
Totally weird experience. My sofa was delivered and I left the room while it was assembled. They left without finishing the assembly and I wasn’t able to inspect the furniture nor did I sign off on anything. I’ve tried for two days to contact this home store where I made the purchase and can’t get a reply. 👎👎👎 UPDATE - no one ever came out and reassembled my couch. We've sat on it for months with the chaise and main sofa not connected. We're tried to do it ourselves several times and it seems to be manufactured poorly so the attachments do not even reach each other enough to interlock. Just tried again and injured my hand. Can I give them ZERO stars???
Totally weird experience. My sofa was delivered and I left the room while it was assembled. They left without finishing the assembly and I wasn&'t able to inspect the furniture nor did I sign off on anything. I&'ve tried for two days to contact this home store where I made the purchase and can&'t get a reply. UPDATE - no one ever came out and reassembled my couch. We&'ve sat on it for months with the chaise and main sofa not connected. We&'re tried to do it ourselves several times and it seems to be manufactured poorly so the attachments do not even reach each other enough to interlock. Just tried again and injured my hand. Can I give them ZERO stars???
I got a good deal on a 4 piece bedroom set cant wait for everything to arrive!
A few weeks ago I purchased a coach from Ashely to be delivered on 2/29/2020. I paid cash and gave them my address for my new home I would be closing on 2/27/2020. I also gave them the address for the home I was currently living in as my billing address because I was still living in the home for the next 3 weeks. On 2/29/2020 I got a phone call from the delivery crew telling me they were there but they were at my wrong address. I called and tried to get everything straight but they couldn’t do anything to help me on the weekend. So I called Monday morning and got everything squared away and the couch would be delivered on 3/4/2020. No problem. Of course after my wife took off work after lunch because the delivery was supposed to be between 1:30 and 4 I get a phone call from a man who speaks no English and he explains to me that he is also at the wrong address. Furious at this point I get in touch with their call center and they tell me they are Turing around and delivering the couch. At 7 that night my wife calls to ask why it has not been delivered yet and they tell her it’s not coming today. All in all this was an awful experience. I am currently trying to get my money back. I wouldn’t recommend this place to anyone and I will never be shopping with them again.
Never will order anything again. Got addresses mixed up to where I don't even know the address its going to. They said they had the order cancelled but apparently didn't. Horrible customer service.
have a terrible experience with that ashley furniture and i donot want you guys to be decieved like me so i am writing everything in details for you I am new here in USA and this was the first time to buy furniture I went to Ashley store . there was sale on some floor samples to be sold with 40 percent off and purchased an extended warranty for 5 years and did a refinance to pay them over two years . When the delivery team brought the sofas there was a rip in the front leather seat I showed the delivery team the damage and they took a photo and told me to call customer service and they will replace it . Unfortunately customer service refused to replace or even fix they told me I shouldnot have accept the damage sofa . They didn't want to fix or replace because the are floor sample and I got them with discount so they are sold as is I tried along time on phone with customer service and asked to talk to the manager of the customer service . The only thing I could get is discount of 280 out of 4000 . I am sure it was the delivery team fault and they are supposed to be covered by insurance. But I was shocked when they told me that the sales assistant in Ashley store made me signed liability form to be responsible For everything. Really I felt like I am deceived but i will not pay thousands of dollars for trash so i will not keep silent i will complain to the beareau of business and customer service protection untill i get what i want
i have a terrible experience with that ashley furniture and i donot want you guys to be decieved like me so i am writing everything in details for you I am new here in USA and this was the first time to buy furniture I went to Ashley store . there was sale on some floor samples to be sold with 40 percent off and purchased an extended warranty for 5 years and did a refinance to pay them over two years . When the delivery team brought the sofas there was a rip in the front leather seat I showed the delivery team the damage and they took a photo and told me to call customer service and they will replace it . Unfortunately customer service refused to replace or even fix they told me I shouldnot have accept the damage sofa . They didn't want to fix or replace because the are floor sample and I got them with discount so they are sold as is I tried along time on phone with customer service and asked to talk to the manager of the customer service . The only thing I could get is discount of 280 out of 4000 . I am sure it was the delivery team fault and they are supposed to be covered by insurance. But I was shocked when they told me that the sales assistant in Ashley store made me signed liability form to be responsible For everything. Really I felt like I am deceived but i will not pay thousands of dollars for trash so i will not keep silent i will complain to the beareau of business and customer service protection untill i get what i want
Daniel was great and friendly
We researched the possibility of purchasing a chair to match the couch we already own... our salesman was very curtious and willing to help us even though we were not purchasing today. We will be buying the chair and ottoman from him in the next month!
Over priced and no comfortability. Left with nothing.
Good knowedgeable staff prices are ok
Stonewall always takes care of us. We
Same experience as other reviews super nice sales staff but once you sign and commit your done. One man unloaded a mattress, box spring, queen bed and sofa by himself in the rain. Left my mattress in an area that was wet so water damage occurred that was not seen until after they left. He drug my sofa across concrete and tore the arm of the sofa. Someone finally got out of the truck to help him and once the tear was noticed they begrudgingly took the sofa back out when I told them I was refusing it. The second man said he didn't understand why. I noticed the water damage minutes after they left and of course customer service didn't want to work with me because I signed for it as being in good condition. They finally decided they could offer a 10% discount but if I accepted it my warranty would be voided. I called the super nice sales guy and he pretty much informed me there was nothing else that could be done. I told him I didn't want the sofa now because I wasn't confident they could safely deliver it to me and he told me I would have to pay a restocking fee if I didn't take it. Ashely HomeStore needs training on customer service. I regret doing business with them.
Worst delivery experience I have ever gotten. The furniture is super nice, but not worth the delivery. First, the sales person told me it would only take a couple days to have the furniture delivered. When I went to schedule the delivery, they said it would take 2 weeks. When my table and couch were finally delivered, the table corner was broken. The delivery people told me to called dispatch and they will get me a table "urgently." I called dispatch and they said it would take another week and a half to get the table. That is not "urgent." Finally the day came when I was suppose to get the table, and I waited and waited. I called dispatch again to make sure they were delivering still and they told me the table never made it on to the truck... I now have to call again and schedule another delivery time from this table. Keep in mind, I did not have an old table to eat off of, so Ive been using my counters to eat my meals.
very horrible service been to my house twice i paid for a service to have my furniture delivered and set up and still have not been set up every one there is passing the blame on each other. They treat you like loyalty when your trying to purchase something then when you get your stuff they treat you like crap. wish i could give them negative stars
1st experience: Ordered a kitchen table in June. The delivery date was pushed back 2x. We had just purchased a home and expressed we were also looking for a sectional. The sales rep told us if we came back he would give us a deal since we were inconvenienced by having our table delivery pushed back 2x. 2nd experience: My husband and I did end up purchasing a sectional at the end of December- we paid full price and didn't mention what previously happened with the table- we're not the type of people to ask for any favors. It was scheduled to be delivered 1/22. It got pushed back to 1/29. Just heard from them today and it is pushed back yet again to 2/1. Will I ever see my sectional??? Who knows??? I sold my old couches on 1/20 in hopes that I would have somewhere to sit in the next few days! When asked how they could/would remedy this situation for us we were told that after delivery (wont be holding my breath) we could discuss possibly getting a gift card. CAN ANYONE TELL ME WHY I WOULD EVER WANT TO SPEND 1 MORE CENT AT THIS STORE??? Absolutely abhorrent customer service
1st experience: Ordered a kitchen table in June. The delivery date was pushed back 2x. We had just purchased a home and expressed we were also looking for a sectional. The sales rep told us if we came back he would give us a deal since we were inconvenienced by having our table delivery pushed back 2x. 2nd experience: My husband and I did end up purchasing a sectional at the end of December- we paid full price and didn't mention what previously happened with the table- we're not the type of people to ask for any favors. It was scheduled to be delivered 1/22. It got pushed back to 1/29. Just heard from them today and it is pushed back yet again to 2/1. Will I ever see my sectional??? Who knows??? I sold my old couches on 1/20 in hopes that I would have somewhere to sit in the next few days! When asked how they could/would remedy this situation for us we were told that after delivery (wont be holding my breath) we could discuss possibly getting a gift card. CAN ANYONE TELL ME WHY I WOULD EVER WANT TO SPEND 1 MORE CENT AT THIS STORE??? Absolutely abhorrent customer service.
My first experience here was terrible as our furniture never arrived and I spent three hours at the store where they couldn’t locate our order despite having a receipt, order #, and charge on our card. That was about six months ago and I needed a sectional and was really hesitant to go back but one of the only ones that fit perfectly was here. It was scheduled for delivery on Wednesday so we sold our furniture on Sunday expecting everything in 48 hours. Received a call today (Monday) that it would be at least a week additional before they could get it delivered. I’m pretty reasonable and understand things happen but I also expect to be taken care of the same way I take care of my customers in the event that I screw something up. I asked what could be done to compensate us for the troubles and was simply told, nothing we don’t offer any discounts or refunds. Edit: Pushed delivery back a second time. Over a month since we ordered now.
very horrible service been to my house twice i paid for a service to have my furniture delivered and set up and still have not been set up every one there is passing the blame on each other. They treat you like loyalty when your trying to purchase something then when you get your stuff they treat you like crap. wish i could give them negative stars
Jason was great he helped find exactly what I wanted at a great price 😊 very happy customer ❤
Great furniture to choose from
Nice selection. Was able to find the style bed frame we've been looking for at a fair price.
Sales person Daniel kept asking me was I prepared to make a down payment today, and also ask if my credit had improved since I opened my account he made me feel like I had bad credit he told me he was going to give me his cell phone number to call him if o decided to purchase the mattress which he never did.
I wanted to share an experience I recently had with a delivery and attempting to add to an order. My family ordered a Rogness lift-top coffee table. Our sales person recommended we be sure the piece was assembled appropriately upon delivery and if anything seemed incorrect to speak up and decline delivery if necessary. Upon arrival the piece was assembled incorrectly as the legs were put on upside down and there were pieces missing. The delivery crew almost left my home without correcting the problem but I was persistent they fix the legs and find the missing parts of my furniture piece. The crew member stated it was not his job to assemble the furniture and that it was meant to be completed in the warehouse, not on site. He also commented about the lack of time they had as they had other deliveries to make and could not spend extra time at our home. I was sure to have the piece assembled correctly prior to their departure, but I felt the delivery process as a whole was very poorly executed and I don’t plan to do a delivery ever again. During the time between ordering and delivery I attempted to add more furniture to my order but was unsuccessful due to my original salesperson only being available the day of my scheduled delivery. I was told I could add to the order anytime before delivery. The new additions also turned out to be from a line that was in the process of being discontinued, so I asked about floor models purchasing. I was told if I was interested in that line of furniture I would only be allowed to purchase the entire collection, not just the few pieces I needed. I called the Anderson location to ask about the same collection and floor models and they stated I could purchase anything from that collection and I did not have to purchase it all. I completed my second purchase in Anderson and they were fantastic.
Bad customer service.
There were many people working this evening. No one even spoke to my son and I. After an sales associate heard me on the phone upset, because we had been walking around the store for over 20 minutes without so much as a smile. I had already researched my purchase and was ready to buy. I just wanted to see it physically before hand. I'm in such disbelief of the disrespectful customer service!
Never again will I get anything from here. I’ve ordered and fully paid for my 2 couches 6 weeks ago. We received one couch and have stayed home twice for the second one that still hasn’t been delivered. This is ridiculous making you wait and promising you things. Now they delayed the delivery date again. I’m never doing Business was an incompetent company like this again!!!!!
I bought a couch back in July on a Saturday and cancelled it on Monday morning. The store owes me $162.00 that they charged me and I have made at least 10 calls and each time I am told I am owed the money, but now almost January and still do not have the money back. Each time someone states they will call me back and no calls. Ridiculous and I hope to never buy anything else from them again!!!
Very friendly. Great experience
Expensive
DO NOT BUY FROM THIS STORE! I&'ve been waiting an entire month for a couch that was supposedly damaged prior to me taking delivery of it. The salesman who gave me his card with his cell and work phone was cheerful and pleasant when trying to sell me furniture but he quickly turned into an untrustworthy, non existent person once the issue with my couch surfaced. The general manager of this store is rude. I have a bedroom set from this store as well and I can honestly say I haven&'t had any issues with any piece in that part set however my living room set is another story. The quality of the items is great but the treatment that I received from Ashley HomeStore personnel ultimately holds more value and is the reason I&'ll never do business with this company again.
I had to return a couch due to the fact the delivery guy didn’t think it could go through my stair case. He didn’t try, but I figured he knew what he was talking about and went with his suggestion to refuse the purchase and get my money back. It is almost a month later from the delivery date and I have not received my refund and they charged me a restocking fee. Who knows if I’ll get my money back from the protection plan for that couch! I am still waiting on a call from the manager.
Disappointed with several aspects of my purchase. My adjustable bed wasn’t synced when delivered and my mattress on my pullout couch wasn’t the upgrade that I ordered. When I went back to the showroom I was greeted with a nasty attitude and told that my salesperson wasn’t there that day and they would have him call me...And that I could watch a YouTube video to figure out how to sync my bed. Never received a call back from Bruce so I called the next week. Still not available. Now... two months later still no call. Still not satisfied. Will never go to Ashley’s again. Oh side note: their website lists many products (exact matches) sometimes 50% less than in the store. When I inquired about this on the website, they said each store is owned by individuals and I should contact my home store for their deals (misrepresentation much?) They are big on saying they have great deals when in reality you pay well over full retail price. Be warned!!!
Great selection at great prices!!
Absolutely the worst customer experience. Paid $600 for a table with an $80 delivery fee only to have them deliver it unassembled because they didn’t have the necessary hardware to put the table together and merely left it in the condition you see in the photo. The hardware they left with the table looked like it had already been opened and parts used with another piece of furniture. Delivery guy told us that he would go to the Greenville store and pick up the parts (which they don’t have in store) and come back and assemble it. Then was told parts have to be delivered from somewhere in the US and won’t be here till Monday only to be assembled after Thanksgiving (earliest time they indicated). When I called the Greenville store to see what else could be done I was told I could cancel the order but I may be subject to a 10% return fee for something I had no control over. No apologies until I mentioned that no one had apologized for the poor service then the apologies came out every other sentence. Next, they wanted to send me the missing parts for ME to assemble it if I wanted it set up by Thanksgiving. Too many options they offered to pass the buck on to me and not take responsibility for their error. Couldn’t even return the table to the showroom as they would not accept it saying the table was mine at this point. Logistics with this company is seriously flawed to create a terrible customer experience and a lack of accepting responsibility for their errors which only adds salt to the wound. If you buy from here and do not get what you paid for, expect this type of service and treatment. Ashley lost a customer here and will not be recommended to anyone by me. ********New update!! I took them for their word that this time I would be getting the product I ordered and would be delivered on the 4th of December...the manager that helped me set up a “fake order” (as how she put it) on my new sales order with her signature to secure delivery on the 4th. I still had a feeling that this was going to be a complete and utter fiasco and was not disappointed in that feeling. The delivery truck arrived on the 4th, the guy said he was here to pick up a furniture piece and took the unassembled table out then picked up the chairs which puzzled me. I asked him if he had another table that was to have been delivered to my residence and he said he did not, all he had to do at my address was to complete a pick-up order. Off to Greenville I go again to speak to a manager to cancel. The “manager” there gave a half-felt apology when I told him about this ordeal and merely gave me a number to call. I called this location and told them the situation and wished to cancel the purchase with at least some guarantee that I won’t be hassled by this third party lender whom I financed through that they will still have a bill on file for me. All I was told was that a pick-up order for the furniture was to be done on the 4th and nothing else and that everything was “good.” Pretty ambiguous statement to say that I won’t be billed or charged for nothing that belongs to Ashley. This company has some serious problems across the board. A first semester college student who takes supply chain logistics, management, salesmanship, and advertising classes for that semester is more knowledgeable than the entire group of people I dealt with. Avoid this company like the plague, Ebola, smallpox, anthrax, Hades, and Ted Bundy. The company is shady, untruthful, and unorganized. A “pass-the-buck” kind of company when you need customer assistance or unsatisfied with the product that is in many ways overpriced after closer inspection of the unassembled furniture I was briefly in possession of. Lastly, if you took the time to read this lengthy review then consider the length of time it took to write this and the long nearly month wait to get something you would think would be a snap to get but was utterly disappointed and still have nothing to show for it. ASHLEY SUCKS!
Dominic in the Greenville, SC Ashley store was awesome! I went in for a specific table when visiting my family during black Friday shopping and he quickly assisted us. He was knowledgeable, quick, straight to the point. He mentioned he'd only been there 5 months but my hubby and I couldnt tell! Thanks again:)
Great service!
A bait and switch store. Over priced furniture and awful customer service. The manager is nice until they get your money. Went to cancel the order since you have 3 days to cancel an order from purchase date. They didn’t want to give me my money back and had to jump through hoops to get anywhere. Ended up going to the store since a simple phone call the manager was to busy to make. Waited 5hrs after the sales associate said the manager would call. I recommend you stay away and never buy anything from these crooks!!
Had a great experience at Ashley furniture with Paula. Thanks Paula!
Experience in store was fine but getting the furniture was a mess. You have to wait 2 weeks after purchase to receive furniture while other stores it’s only 3-4 days. First dresser I received was damaged and had to wait a week to get a new one. Second one was something wrong with the drawers and screws. It’s almost a month later and no dresser. Will never buy furniture there again.
Nice furniture
Love it
That dern Jason is after the sale. Great service.
Still awaiting for some missing item form an order placed on july. This is november :(
The worst customer service I have ever dealt with!
Do not buy your furniture from Ashley. They say it’s show room quality well that’s a lie I have had to every piece furniture I owe from them worked on. They don’t care about pleasing you they just want your money. Go anywhere else hear my warning!
This is an independently owned store. Visit to find what you like then search online for the products at their best price. Ashley Furniture is available from many online as well as local retailers. This store will price match. They do not price match 3rd party sellers like Amazon. They also will not offer free shipping or pick-up at the store. However, their delivery service includes assembly, placement and cleanup, as well as removal of all the packing materials. Some furniture is super heavy, especially pieces made with MDF, manufactured wood. So, setup may be worth the cost of delivery.
Do not leave a review after dealing with a "friendly/ helpful" sales person. Wait until you get your purchase. These people a worse than car dealerships. The sales person will be extremely nice and helpful until they get your money, then you gotta fend for yourself. Delivery takes forever. They bring your stuff and barely assemble it with missing parts. Then good luck ordering the missing parts which take bother 2-3 weeks to get delivered. Customer service is almost not existent after they make the sale. This is just 1% of what terrible place this is. Before you pay for your order make sure you are getting everything the sales person told you you are getting and keep every copy and make them initial or sign everything just like they make you. Otherwise if you have an issue they will tell you that you're lying. And the sales person you dealt with will be nowhere to be found. You are better off buying stuff from ikea.
Do not leave a review after dealing with a &"friendly/ helpful&" sales person. Wait until you get your purchase. These people a worse than car dealerships. The sales person will be extremely nice and helpful until they get your money, then you gotta fend for yourself. Delivery takes forever. They bring your stuff and barely assemble it with missing parts. Then good luck ordering the missing parts which take bother 2-3 weeks to get delivered. Customer service is almost not existent after they make the sale. This is just 1% of what terrible place this is. Before you pay for your order make sure you are getting everything the sales person told you you are getting and keep every copy and make them initial or sign everything just like they make you. Otherwise if you have an issue they will tell you that you&'re lying. And the sales person you dealt with will be nowhere to be found. You are better off buying stuff from ikea.
First off, let me explain that this review is not for the actual store, but the delivery and installation group/company used. My wife and I went there to basically furnish our entire home, and after spending several hours in the store, we found the couch, bedroom set, and kitchen table we wanted. The salesman, Jason, was nothing but professional, helpful, and knowledgeable throughout the entire process. Infact, we waited a few days to go back and buy specifically from him (we wanted to measure to make sure it would all fit in the respective rooms.) Delivery was scheduled for about 9 days or so later. On the morning of the delivery, they showed up bright and early, and quickly got started bringing all the pieces of furniture in. Once they were done, the lead deliveryman essentially shoved a phone in my face and said, "sign here" and out the door they went. Fast forward about 3 days later, and my wife went to move one of the chairs to sweep underneath, and the entire thing just about came apart. The 4 screws holding the cushion literally all fell out, and the chair became very wobbly. Luckily nobody was sitting in it at the time. When I got home from work a little later, I inspected the chairs, and every single one was missing 4 screws holding the spindles to the chair legs. Absolutely Unacceptable. If these would have fallen out, someone could have been injured by splintering wood/hardware etc. We paid a good deal of money for these products and the delivery, and were completely let down. The chairs were also all wobbly, and when I mentioned it to the deliveryman, he stated that "its normal for these chairs to be up to an inch and a half off to begin with, you just have to sit in them". Being the new homeowner that I am, I took this (who I assumed to be) professionals opinion and advice. We contacted the salesman, and he directed us to contact customer service, who in turn contacted a 3rd party company to come and make the repair. They told my wife that they wouldn't be make it out to us for another 8 days. Essentially my kitchen table set is just clutter in my kitchen until then. The fact that we paid for the delivery service to be ripped off like this is incredibly disappointing, and if it weren't for the salesman, Jason, we would not be back to purchase from the company again. Not thinking to check EVERY SINGLE PIECE of hardware on the several pieces of furniture that we purchased essentially screwed us over with not having anywhere to eat for the next week plus. DO NOT LET THEM LEAVE YOUR HOUSE WITHOUT INSPECTING EVERY SCREW, BOLT, WASHER, NUT, THREAD, CUSHION, ETC.
Helpful and knowledgeable salesmen. Pricey.
Customer service was incredible!!! Cardy and Pam were amazing!!!
If I could leave negative stars I would. -10. My order was damaged and no one from Ashley communicated this to me. They just sent the sectional without the wedge piece. I called the store immediately. Easy fix. We'll schedule a delivery date for the wedge. Nine days later and two days before new wedge delivery, the money for the wedge is put back in bank account. I called Ashley to see why. No worries, that's because the damaged piece was returned. New piece is coming Saturday and bank account will be debited. Short version: After being lied to FIVE TIMES, we found out that return of damaged piece wasn't processed properly and replacememt wedge was never ordered. So now they think discounting the new wedge 1/2 off and making us wait 3 weeks for a new order is the solution.
We had outstanding customer service this has been probably the most enjoyable experience dealing with purchasing merchandise Bruce is definitely an outstanding salesman
Awesome deal. Chad was awesome!
Mgr. Jamar Wray was fantastic, friendly and courteous.We always shop at Ashley’s because of the nice treatment we get, and the good prices.
Easy to deal with and the person that waited on us (Chad) was great. Give that man a raise!
Worked with Ed today at Ashley it was a great experience.
The worst furniture purchase experience I have ever had.. Was told could return if didnt like but, thats a lie.. instead could only exchange..when furniture was dilevered, things that were to be taken away was left in the yard..dilivery date changed 2 times. None off the purchase was delivery at same time and when was recieved one was the wrong color so it had to be sent back. This was what I would consider to be a large purchase off over $7000. After talking to manager, sales person and customer service several times, no response from them. After 40 days. Still waiting to get issues resolved.
Jamar Wray was our sales expert. He was very friendly as he greeted us at the door. My wife and I were shopping for a dining room table in particular for our new home. We explained to Mr. Wray what we were looking for and he stated that if we had any question, just ask. I really enjoyed how he did not hang over us while we looked around. It allowed us to have a private experience while browsing the store. When we found a table we had questions about I located Mr. Wray in the middle of the store which was very convenient. Mr. Wray had answers to our question and set us up with a great dining room table for our new home. After explaining our move in date, Mr. Wray set up a great delivery date and even pushed the cancellation fee out in case the new table did not fit the space we had available. I hope if we ever need another piece of furniture, or even a set, Mr. Wray will be there to help us smoothly through the purchasing process. Thank you, The Johnsons
Heather was amazing! Very friendly, no pressure but incredibly helpful representative to work with! Will be back!
Jason did a great job!
High-ish pressure tactics on purchasing a new mattress. We gave our price point of $1000 and they tried to upsell us to a $3500 mattress by insisting on "low payments". We don't want more payments, we want a mattress we can afford. So we bought someplace else
We just bought a sectional and after two weeks it is already squeaky!!! I even asked the sales person if this would happen and she assured me it would not when we purchased it!
My sales person was Brandon Small, he helped me find a beautiful living room set and mattress! He was extremely knowledgeable and was able to get me delivery within just a couple days! Super laid back store and very nice salespeople!
Damaged furniture delivered, I had to sue them for a refund. Don't shop here if you don't want a hassle and legal battle. Run 🏃 RUN to another store!
We were helped by Jamar and Kevin today. Kevin was super patient and helpful as we went back and forth between two different sectionals. He was very knowledgeable and helped us find something that met our budget and tastes. The layaway plan is a godsend!!
Great overall experience. We went a couple of times before actually purchasing a couch strictly just to try them out. We had a lot of needs because our apartment stairs and entry way are very difficult to navigate. As we were trying out couches we were helped by Daniel who was extremely helpful, but not pushy in any way. When we explained our situation to him, he recommended that we take pictures of our apartment situation and bring them back to show him. After doing that, he gave us some great recommendations and explained what he thought would work best for us. After a couple of visits we were sure that he would be annoyed with us, but nope.. he greeted us with a smile and helped us every time. In the end, we got the perfect couch for us! Most comfortable couch I've ever been on, and it wouldn't have been possible without Daniel and Ashley. Highly recommend!
Quality furniture, great service!
Very nice and easy transaction with the salesman at Ashley Furniture. Showed me everything I was looking for so that I could make my choice.
Ashley Wright is fantastic sales person !!!!
Shacardi was very helpful! After I made my purchase, I found it for a slightly lower price on their website, and she quickly took care of getting the price match without me even having to go back to the store. Great customer service!
A wonderful experience especially after visiting another furniture company just around the corner. Our salesman listened to my Mom and took her directly to what would fit her need. Bruce Smith was kind and courteous. My Mom and I felt as if we were with family and not just purchasing furniture. We came away from the Ashley Showroom, in Greenville, SC, knowing that we will return to see Bruce to help us pick out other items as we get settled. His customer service far exceeded any expectations of what we thought we’d received before entering the building. Thank you Bruce Smith and Ashley Furniture Showroom.
Great environment, Heather H was amazing and thorough. She clearly knew where everything was. The prices are fair and the sales help those along. If you open a card, you get extra savings plus you can finance without interest for 12 months.
Ordered a bed, nothing else, because the price and look fit what we needed/wanted. Scheduled delivery was 4 weeks out. We were given a 3 hour time frame, so I had someone go sit at our house. About 1-1.5 hrs into the time frame, we get a call that our bed was not loaded on the truck due to whatever reason (they never gave a specific answer when I asked) and we needed to reschedule the delivery. I'm sure they knew this before 12:30 pm when our scheduled time frame started and definitely before 1:30-2 when they finally called to tell us. Anyways, the next delivery was 2 weeks out, unless we wanted a weekend (which we did because we would have been home ourselves), then it would be 4 weeks out. So, I planned for someone to be at our house again during the 12:30-3:30 time frame so we didn't have to wait another month for the bed. At 3:20 I called to inquire about the status of the truck, and surprise! Still no delivery. He said they were running behind, they were on stop 5 and we were stop 7 so probably another hour. So I had someone already sit at our house for 3 hrs, now it's going to be another hour and not one time did anyone call to tell us or update us that the truck was running behind. Horrible experience, will not use again...called the store and they said after the bed was delivered they would compensate us for our time, but only after it was delivered and we signed off that the delivery was damage free. Will update after this happens...could be today, could be in 2 weeks...whenever the delivery happens.... Edit to Add Update: They showed up around 4 and it took just over an hour to put a headboard and 3 side rails up. It is completely wobbly, we are having to take it apart and redo it ourselves....the rails are several inches wider than the actual mattress to create a huge gap and the headboard is a lot wider than the mattress too. Called customer service and they offer us a $25 cash card TO THEIR STORE....like we're going to come back and buy more from them and give them more of our money after this fiasco. PAY MORE, GO SOMEWHERE ELSE, YOU GET WHAT YOU PAY FOR!
Ordered a bed, nothing else, because the price and look fit what we needed/wanted. Scheduled delivery was 4 weeks out. We were given a 3 hour time frame, so I had someone go sit at our house. About 1-1.5 hrs into the time frame, we get a call that our bed was not loaded on the truck due to whatever reason (they never gave a specific answer when I asked) and we needed to reschedule the delivery. I&'m sure they knew this before 12:30 pm when our scheduled time frame started and definitely before 1:30-2 when they finally called to tell us. Anyways, the next delivery was 2 weeks out, unless we wanted a weekend (which we did because we would have been home ourselves), then it would be 4 weeks out. So, I planned for someone to be at our house again during the 12:30-3:30 time frame so we didn&'t have to wait another month for the bed. At 3:20 I called to inquire about the status of the truck, and surprise! Still no delivery. He said they were running behind, they were on stop 5 and we were stop 7 so probably another hour. So I had someone already sit at our house for 3 hrs, now it&'s going to be another hour and not one time did anyone call to tell us or update us that the truck was running behind. Horrible experience, will not use again...called the store and they said after the bed was delivered they would compensate us for our time, but only after it was delivered and we signed off that the delivery was damage free. They showed up around 4 and it took just over an hour to put a headboard and 3 side rails up. It is completely wobbly, we are having to take it apart and redo it ourselves....the rails are several inches wider than the actual mattress to create a huge gap and the headboard is a lot wider than the mattress too. Called customer service and they offer us a $25 cash card TO THEIR STORE....like we&'re going to come back and buy more from them and give them more of our money after this fiasco. PAY MORE, GO SOMEWHERE ELSE, YOU GET WHAT YOU PAY FOR!
Great experience! Stonewall is the man!
The sales manager Brian was great. Helped us be quick and walked through the pricing accurately. The delivery was less than satisfactory. It took 5 weeks to get the dresser and 3 more weeks after that to get the night stands. Each time something was delivered, they were over 2 hours past the 3 hour delivery window given.
Jason Rhymer was very helpful!!
Everything I've bought here is very good quality and price
It is an honor and pleasure to deal with a professional like Daniel. She is awesome and goes above and beyond what one would expect to make sure that we are satisfied. It is deal with Daniel as well as Ashley
Ashley W was a great help. Got a 4 piece set from the Eltmann Collection.
Was not spoken to the entire time. Store was nice.
We were shopping around for several different items. Ended up purchasing a new mattress and adjustable frame. The sales staff were top notch and the most helpful and knowledgeable we encountered at any of the stores we went to. We were sure that we wouldn't be able to get financing for the amount needed, but they were able to make all the numbers work and we were able to get the perfect bed for us!
Very helpful salesman without being pushy. Will definitely shop there again.
Came in earlier in the week and was greeted by Stonewall. He was very professional and helpful. I didn’t purchase anything that day, as I had to return to work. However, returned today, and was greeted with the same enthusiasm by Stonewall. Love the furniture at Ashley. I’ve purchased from them over 10 years ago. Although, the personal approach and great customer service is what brought me back today. Thanks again for everything today!
Great experience people were super nice would recommend to anyone
My sales girl Jocelyn was amazing doing her best to save me money but get what I wanted. No pressure sales. This is the second time I have purchased at Ashley and they are always very accommodating. I highly recommend them.
ordered mattress in a box waiting over 3 weeks for it. Customer service cant find it they were supposed to call back still waiting for them.
Great Customer Service. Brandon for Employee of the Month 😁
Jason, went out of his way on numerous visits to make sure I had the exact mattress I wanted. He was professional, knowledgeable and patient throughout my decision making process. I would highly recommend visiting him and his store.
Stopped in today to look at some new lounge chairs for our livingroom. Store was very busy for a Saturday & Labor Day sale...after a little walk through the store Brian the Sales Manager greeted us and asked if we had been helped..we let him know we had not so he offered us help looking..we told him we would check out all the chairs to see if one would fit what we needed. He left us to look and checked in with us occassionally incase we had questions. We found some chairs and had him order them up for us. While we waited for him to finish with other guest the rest of the staff was friendly and asked if we were being taken care of. Showroom floor could have been a little more disability friendly as my husband had a hard time getting around certain areas. I would have given 5 stars but use to the stores out west, they seem to have a better selection. But over all had a good shopping experience! 😊🛋
The worst customer service! Don’t make the mistake of purchasing anything from this store! We purchased a couch that shipped incorrectly. We spoke with customer service upon delivery and were told someone would contact us within 24 hours to setup the new delivery time. After 4 calls over 2 weeks and spending hours on hold I still have not gotten a call back (I keep being told someone from the store is busy and they will call) to tell me when my new pieces are being delivered. Every time I try to call the store direct I get rerouted to customer service who the says that I need to speak with someone at the store but they always seem to be busy. The worst experience I have ever had with a company!
I can only confirm what everyone else here is saying. My purchase experience was great (July 25) and I loved the couch I picked out. However, everything went downhill from there. On my scheduled delivery date (August 17) I received a call from them saying the couch could not be delivered because it "didn't pass inspection" - what does that even mean? and to call customer care on Monday after 2 pm. Um, what? Why should I call them? It’s YOUR job to make sure that what I paid for is being delivered to me. Well now they are telling me that they can’t deliver until September 1st. This is outrageous. I paid $1000 for this couch and now I’ll again be without a couch in my new apartment for another week and a half..unless they cancel on me again for whatever reason. Customer service told me they’ll try and get a sooner delivery date, and if they don’t I’ll just cancel my order and demand my money back. Don’t buy from these people. They’re a bunch of crooks. Really wish I had read the reviews before buying anything from this store. Never again. Update: It's been THREE days and I still haven't heard back from them. Stay far away from this store. You're better off with no furniture than dealing with these idiots.
I shopped at every furniture store in the area and Ashley had the best prices and selection. My sales person, Daniel, was knowledgeable, enthusiastic and very professional.
Prices are higher than online prices, Dining table in the Store 799.00 , same table Online 489.00. Delivery charged $199.00 , online 79.99 . On the store the sooner I can get a delivery was for Sept.6, I had to wait 18 days. Online waiting delivery 2 days. Contact the store, waiting for them to call me back....Canceling order 😑
Chris worked with us and he made sure that he found what we wanted and helped us get the best pricing on a bedroom set. He did so well that we decided to buy some patio furniture as well. He was very knowledgeable.
Chad was amazing he assisted me with the type of mattress I need it and was patient in my decision-making. Thank you Mr Rice for a job well done!
Courteous staff, very informative. Competitive pricing.
Cameron was super helpful and made our couch buying experience seamless! We would Definitely recommend!
Very good experience thank you
Warning. Don't make our big mistake and shop here. Started good. Excellent purchase experience- we were excited for the furniture and happy with what we felt was a fair transaction price. Talked into the warranty by the manager adjusting the purchase price of a number of goods to make us a "deal". Half of our ~$5,000 order arrived as promised and looked great! HOWEVER, our couch was damaged during delivery (we did not accept), the remaining two couches were delayed and the delivery canceled because they "were not in showroom condition" (we didn't see them). At that point the remaining order became a nightmare that has dragged on for a month past the promised delivery date. I have invested 3 days off work and 15hours just to get a portion of our money back. We repurchased the same couch at Shipley furniture and saved money on delivery. PURCHASE AT YOUR OWN RISK!
Excellent customer service given by Brandon Small friendly, informative about product, provide more options that met our needs.
Wow... where to start. Do NOT shop here! They will take your money and not deliver your purchased furniture!!! It&'s a giant scam.... something fishy going on with management/ownership here. Two months after we bought our furniture, it is still not here!!!! First was damaged then delivery mysteriously has been delayed over and over. Terrible customer service. We are about ready to take them to court to get our money refunded. Will never buy from Ashley again!!!! Wish I could rate lower than one star! Despicable and criminal way to run a business.
Warning. Don&'t make our big mistake and shop here. Started good. Excellent purchase experience- we were excited for the furniture and happy with what we felt was a fair transaction price. Talked into the warranty by the manager adjusting the purchase price of a number of goods to make us a &"deal&". Half of our ~$5,000 order arrived as promised and looked great! HOWEVER, our couch was damaged during delivery (we did not accept), the remaining two couches were delayed and the delivery canceled because they &"were not in showroom condition&" (we didn&'t see them). At that point the remaining order became a nightmare that has dragged on for a month past the promised delivery date. I have invested 3 days off work and 15hours just to get a portion of our money back. We repurchased the same couch at Shipley furniture and saved money on delivery. PURCHASE AT YOUR OWN RISK!
I would give them zero stars if I could!! Worst experience ever!! Please don’t purchase anything for Ashley furniture if your not willing to wait months for your things. I ordered a bed and they delivered the bed but not the hardware to put the bed up. I’ve reached out several times, spend several hours on the phone and nothing has been resolved. Customer care is the worst. They don’t care and they speak with you like your problem is beneath them. I’m still waiting almost a week for my bed to be assembled and the floor supervisor Christina and Serdricka both told me they have other delivery’s already in place and can’t fit me in! So please take your money somewhere else. Don’t purchase from this company bc instead of them fixing an error they made. They make you wait weeks and months. That’s poor customer service and I will be contacting the BBB ASAP!!!!
Really enjoyed working with Bruce Smith!!! He was very friendly and greeted us as soon as we walked in. It wasn't like the other furniture stores we visited we told him we was just browsing and he allowed us to look without it being like a used car salesman. When we had a question I found bruce and he was very helpful designing our livingroom setup. Bruce embraced my special needs son and allowed him to play with his keyboard and gave him his notebook. I recommend Bruce to anyone looking to purchase furniture. I will definitely use bruce again for my future purchases.
We just had some very friendly help from Dominick. He helped us match a price from a competitor and made the whole transaction easy! Can’t wait to get our couch!
Giving a -100 stars! Run Run go somewhere else They deliver damaged furniture and ignore court judgements against them! Run!!! Go somewhere else and save the headache. I gave them 5 mos. to bring me a showroom quality set and they could not deliver! RUN!!!
Very disappointed in my experience with this company. We purchased a full bedroom set and living room set in June and had a mid-July delivery date. They told us that the nightstands were backordered and wouldn't be available until August 3rd. Upon delivery a part of the sectional we purchased was broken, and the adjustable bed base was missing a piece out of the packaging. They told us that they would deliver the pieces to us with the nightstands, which was frustrating but I understand that they dont want to send 2 trucks to the same place in less than a month. Now as we are approaching the delivery date that we were confirmed with our nightstands they told us that the couch and nightstands were unavailable and they would only be delivering the piece of the bed frame. My wife told them that we were told the nightstands would be delivered and the sofa would be delivered they simply said that "those are estimates". She told them that they said the parts would be here and they got very angry an defensive, leaving her in tears. I cannot imagine that a company can get away with speaking to customers like that. Customer care is rude, abrasive, and borderline abusive making a woman cry on the phone and I was absolutely livid at that. What's worse is we spent almost $10,000 on furniture and they dont seem to care when we get our products. It is borderline robbery and when we ask about different options they continously state that all we can do is wait until they decide to ship the products.
We bought a leather recliner two weeks ago. Our delivery date was scheduled for yesterday 7/25 between 1-4. 4 came and went and we called to touch base and see if they were running late. Then after we called they said it would be between 4-7. Which was a little disappointing because the lack of communication between the delivery driver and us. 7 came and went, no phone call and no delivery. The lack of customer service is appalling. Today we called and spoke to a manager and he has no clue where our chair is or when it will be delivered. We will never do business with Ashley again.
Just my opinion but, at first glance the furniture looks good but when you go and examine it comes across as cheap. Again, this is just my opinion but I went to 5 furniture stores in one day and this is the only one that took me less than 10 minutes to figure out what it was about.
Good place to get quality furniture. The staff is very informative!
We genuiniely enjoyed our experience. It was a pleasure to see all of the employees working so well together, most of which who also spoke to us even though they knew we were being helped. Most sales places seem to have miserable teams, but this one was outstanding. Looks like they have a solid, professional manager who keeps the employee moral up. Kevin was great. He didn't give us any of the obvious "sales pitch lines". He did not make us feel pressured and he listened well. He hussled for us and continues to communicate via email and text after our visit. I was honestly not expecting to enjoy our visit, but we truly did, and we sincerely appreciate it!!! Thank you!!
To all furniture buys in Greenville SC . Stay away from this store ... We purchased $10K in furniture 2 bedroom sets , 1 kitchen set 1 living room set and at less 1 piece of furniture in every set was damaged due to the delivery service ... for months now we have been trying to get the furniture replaced and or repaired and it has been a nightmare dealing with this Ashley store . Buy Beware !!!!!! Stay away !!!!!
Mason Wilson went above and beyond to make sure me and my family was satisfied with our purchases. I will be going back soon.
Jamar and Team Awesome! Great Experience
Great experience and Kevin great salesperson
Kevin was great, greeted us immediately and then left us alone to shop around like we asked. Very friendly and quick to check us out. Overall painless experience. Thanks Kevin!
No returns not even an hour after delivery. Not even for store credit. Stuck with things that dont fit.
I really wish I could give it zero stars. Made a purchase in-store over a month ago- still to receive any part of my order. Delivery date was confirmed for a Friday. I made sure I would be home for it. On that same Friday I get a text message saying now the delivery would take place Saturday. Had to move my entire schedule to accommodate this but I did it excited to receive my furniture that I had ordered over a month ago. The day of the delivery... they only brought one of the items I ordered AND it was in the incorrect color. What was even worse was the customer service over the phone. Still have no resolution, no refund, no furniture. I will never purchase from them again and neither should you.
They should deliver furniture on time, and they should not be broken. They should replace broken furniture and not just "fix" it.
We have had the worst experience trying to obtain furniture from this store. After waiting almost 4 weeks, from the date they promised to deliver, we still do not have all the furniture we ordered. Every piece of our living room furniture was broken. They will not replace our broken furniture, however they want to send someone to repair it, because we didn't catch the broken portion within 24 hours of delivery. One night, after moving furniture and boxes all day, I sat down on the brand new recliner and laid all the way back to find out it was broken. I was so mad! And now they sent me a bill to pay for furniture I don't have!
Delivered broke furniture..Never fixed..Spent $3,000 & got a RUN.A.ROUND over defective furniture.BAD BUSINESS
Way pricey
Buyer beware!!! We ordered almost $10,000 in furniture from this store. Upon delivery on May 25th, mostly everything was damaged. Sofa, 2 chairs, cocktail table, end table, dining set, 1 king bedroom set and 1 queen bedroom set. The delivery people marked up our freshly painted walls, ceiling, chipped the paint off the banister as they were taking the bedroom sets upstairs and chipped paint off of our front deck which was caused from them banging the furniture down. It is now June 21st I am still dealing with this crazy situation. I have had 4 replacement deliveries, some of which the furniture was still damaged, endless phone calls to customer care regarding this situation. A service guy from Jonny on the spot came out to fix a few things only to find out that he couldn't do everything today because the work order didn't reflect all the repairs. I will now have to wait for an additional 5 days to have him come out again. How more ridiculous could this situation get!!! I cannot tell you how frustrated we are with Ashley furniture. I will certainly be telling people to stay away. I really feel that some type of compensation is in order for all of this aggravation and waisted time spent on this situation. I came to SC to spend time with my daughter who just gave birth to our first grandchild on June 2 and I have had to spend time on this nonsense.
This is a Very big showroom and is arranged very nicely. The employee from the "Acceptance Now" finance desk was very nice and helpful.
If you are looking to awfull customer service and even terrible after sale experience come here. Worst place to shop in Greenville
I do not recommend this furniture store. They told me delivery is was gonna be less than 2 weeks and is being a month waiting for the sofa. Now they tell me is gonna take 2 months. Now that I want the refund that I need to pay 10% of the sofa. Recommend everybody to go to another furniture store.
Ordered my bed in February and still hadn’t gotten it I will never buy anything from them again
Chad isnice. Ask for him
Had a great experience shopping with Ashley Furniture! Even though things got a little confusing our sales rep helped us out and made sure we understood everything. Brandon is a GREAT salesman and really knows what he's doing. The entire staff is extremely friendly and want you to get the best deal possible. Will definitely be returning for future furniture purchases. If you go be sure to ask for Brandon he'll make sure everything is handled in a timely manner and in your best interest.
The salesman Brain was down to earth, holds great conversation. Really had a great experience with him. We will definitely be back to see Brain.😉
Professional. Chris and Ashley were excellent and easy to work with. They did not rush us, they answered all questions and they left me with the feeling of doing business with them again.
Jason helped us pick out a dresser and side tables for my new apartment!! He made the process such a breeze!
Brandon has been amazing from start to finish with buying our new bedroom sets and living room!
Ashley Wright was our sales person and she was excellant! She found everything we were looking for all within Ashley Home Store! She was kind and patient with us as we made our decisions. She understood our taste in furniture and found all the pieces very quickly! We will shop Ashley Home Store again!
Had an amazing experience today! Brandon helped me and my husband today and bent over backwards to help us!! I definitely recommend him!
I had a great experience with Ashley Furniture. The staff was friendly the selection was huge. And the delivery date was much sooner than I had anticipated. I'll be sure to ask for Jason when I go back.
Brandon was patient , helpful and kept our son entertained while we kept changing our minds on design and color. Excellent experience al around
Jeremy provided us with information and examples of exactly what we were looking for. He was very professional and courteous. We will be back for more furniture from him. Great customer service.
Bruce was a amazing sales rep . Did a wonderful job
had an amazing experience . Jocelyn helped me pick out furniture and was super nice !
Had some beautiful furniture
had an amazing experience , jocelyn was the person that helped me and she was amazing ! was able to get furniture for my living and bed room
Jamar at the Greenville SC store was knowledgeable, professional and courteous. He helped me get the best deal.
Super helpful!! Will definitely shop here again great service friendly and makes shopping a pleasure! Go see Brian and Jamar at the greenville Sc location!!!
Heather was very friendly and she got the job done quickly and we got what we wanted I would highly recommend her she is awesome!🤟🏾🤟🏾
Walked in and was helped immediately to find exactly what we wanted at a great price! Suni was the associate who helped us and he was wonderful!
Wonderful service from a great guy named Jeremy Richey. Haven't been furniture shopping in over 10 years and was dreading the "ordeal" but, there was no ordeal. Just a pleasant shopping experience and lots of smiles and laughter. I highly recommend!
Great in store experience. Sales representative Chad was very helpful and help made my purchase a smooth one thanks.
Excellent customer service thanks to Brandon Small!
Great people to work with Thank you very much
Wonderful store. Salespeople very friendly and informative.
If you go here, ask for Zoe. We furnished most of our new home from Ashley with Zoe as our sales rep. Without her, the issues we had with arranging replacement of damaged pieces would have been impossible. Zoe took care of everything. She is the only reason we return to Ashley!
I have spent over two months trying to get credit for merchandise returned and have been charged for delivery and restocking. Rarely, if ever, do I make negative statements but I will never shop at Ashley's again due to their billing issues!
Very friendly and professional salesperson!! Very knowledgeable about a variety of Ashley products.
Chad was Excellent. He is very knowledgeable, friendly and professional. He did everything he could to help us with oir purchase. We came in for a night stand and ended up with a full bedroom set and a living room set. Pam the General Manager even came over to Welcome us. Great Team!!!
Excellent customer service.
Cameron Blrdsoe was a great help in explaining everything that we asked about. All the people at Ashley were great and very friendly but not pushy. The couch and recliners were great and priced good compared to other stores.
Brandon was amazingly first class. Thank you Brandon for walking me and my wife through an simple, stress free experience.
My husband and I just purchased a couch from Ashley. We LOVE it. Jason helped us the first time. He provided excellent customer service - low pressure, very friendly, and made the process very smooth. We went back to look for chairs and Brandon helpes us the second time. He greeted us when we walked in, let us look around and came back to check on us without adding extra pressure. Unfortunately we didnt see "the" chair we were looking for, but both Brandon and Jason (and the manager.....I cant remember her name🙄) , made it all a very fun and enjoyable experience. Oh - and the delivery guys were great too! 👍 Efficient, professional, friendly, and very carefully brought the couch into the house and put all the cushions and pillows in place. Thank you Ashley!!!!!
Ask for me for any mattress or furniture needs
Delivery did NOT arrive on the day it was scheduled. I had to call customer service 3 days in a row and no one could update me on where my furniture was. Finally they told me that the Best reschedule date is 8 days later.
great salesperson, Kevin.
Wrong measurements given on a couch that was delivered. Sales person (chad) lied 2x to us that it wasn't his job to fix our furniture problem and passed the buck to someone else. After 9 days of pure frustration we had to go back and he wouldn't even look at us. Had to get a different sales rep to do his job. Took this problem from customer service to the regional manager and would never get a call back. We will never do business with ashley furniture or any company owned by them again.
Our sales person, Chris lightsey, was very informative and helpful...not too pushy.
Thank you so much Jocelyn for such an amazing experience. You guys have gained a forever client!
Excellent customer service!
Bruce was great! He showed me three living room sets and made it hard to choose just one!
Jamar is an awesome salesman his product knowledge was impeccable I truly had an enjoyable experience
Jamar was an excellent salesman. His product knowledge was outstanding I will definitely recommend him
Very great place patient and very helpful thanx Daniel for the great sercice
Daniel was very positive and professional would highly recommended! Thank you Daniel for everything!!!
I had a very bad experience here, furniture arrived, damaged, I feel I was deceived in the whole deal I will not shop here again.they refused to replace damaged furniture, instead the said they have to try repairs first, not what I paid for, but the worst thing was they act like they are financing you and stick you with rent a center type of financing. Lesson learned pay cash or leave it there.
Kevin was great during the sale. Helped me out during the purchase. Got me a good deal on a rug as well. However... The trouble started when the couch was supposed to be delivered. The delivery team arrived and we let them into the building. I received a call shortly after that the couch doesn’t fit in the elevator, so I said ok unfortunately we’ll have to take the stairs then. His response: “We have 17 other deliveries to do so I’m not sure what we can do here.” I understand that 5 floors is a hike but that’s the job. I got a call from customer service telling me that they will only go up to the third floor. I kindly asked if there was an extra fee I could pay to have it delivered two extra floors. They said they would call me back (I never got a call back). Heck, take it up to the third floor and I’ll find someone to help me take it another two floors. I just want the couch. I talked to the delivery team and said I was on my way to let them in the parking garage since it’s not as steep as the stairs and it’s connected to the apartment. When I arrived 5 minutes later, they were gone. No couch. Didn’t tell me they were leaving. I called customer service - they were apologetic and nice and told me they would call me back with a plan. They didn’t call back as promised. I called again. No call back as promised. I left Kevin the salesman two voicemails and sent a text message. No reply. Still no couch. Not happy, especially since I should moved states and have nowhere to sleep the next few nights until my belongings arrive.
Brandon gave us great customer! service!! Very pleasant and helpful!! Beautiful furniture store on Woodruff Road!!
Stopped in 45 minutes before closing. Was helped immediately and Ashley stayed late to help me get my order placed. She was also very helpful in scheduling delivery around my crazy schedule. Top notch customer service. Thank you Ashley.
Very helpful service. Patient with all my questions & I never felt any pressure to buy anything...good combination of great sales skills (describing various benefits of one item versus another item) but no pushiness at all. Salesman (Suni) was very knowledgeable & helpful & friendly. Will go there again the next time I’m ready to purchase furniture.
Bruce was absolutely amazing! He was knowledgeable about the all the furniture, great personality, and helped us pick a great mattress! Also, prices! Update: Delivery day 4/26: No blame to the delivery service; they were great! 1. Customer service was rude and threatened that the delivery men would leave if I wasn't home within 10 mins. My delivery time wasn't till 5 and it was 415pm. 2. EMPTY BOXES that were suppose to hold the legs to my foot board for my bed were packed and sent. 3. A damaged/used table top was sent for my dinning room table. We just moved into a new home and we've been waiting to sleep on our new bed. I held up my end of the deal by going home to get a check for the $1500.00 deposit and made sure someone over the age of 18 was going to be there for delivery. Spoke with two managers; 1st manager "ma'am damaged furniture is just a part of this furniture delivery sometimes" 2nd one that called was named Glen. Asked me what happened, offered 400.00 off of price and apologized. I just want my money back...all of my money. The 10% restock fee will not be waived. This whole situation has put a bad taste in my mouth. I should've listened to my mom and my boyfriend.
Awesome.
Great customer service and friendly staff. Helps find you what suites you and your price range the best! Jamar was a great sales consultant.
Came there explicitly to buy a dresser, we ended up buying what we thought was an entire bedroom set, only to find out they didn't add the dressers we wanted to our order .
Very knowledgeable associates and excellent quality. Heather was fantastic. Very patient with me as I can be a difficult customer.
Great service at a great price. Cant wait to try out my new matress. Thanks Brandon for your hard work.
Ordered 3 pieces for my home. The recliner has still not been delivered and they continue to push the date back a week every week. No communication about what is going on whatsoever. I call each week and I'm told it's still not ready yet and they push the date back again. Rinse and repeat since March 6th. They never call with updates. This is beyond unacceptable. It can not take 8 weeks to make a simple non custom chair.
Kristen did a great job helping me get the best price for the perfect table! Really great team to work with
We purchased bed room furniture and a new chair and ottoman for the family room. The base we looked at in the store was not what we received the day of delivery. I immediately brought this to the delivery drivers attention and all he was concerned about was getting to the next stop. He put me on the phone with his dispatcher and she informed me they would contact the store. Nearly 2 weeks went by and not a word from Ashley Furniture. We stopped by the store the following Saturday and our sales contact Kevin said "what was delivered was what he put on the order". When I informed him that what he put on the order wasn't what we looked at on the floor that it need to be corrected, he said " I will let my manager know". Over a month has gone by and nothing from the store at all. I told Kevin leaving the store that day I looked forward to hearing from his manager that if this wasn't corrected I would arrange to have the entire order sent back to the store. He also went on that day to say that they couldn't take this bed base back because it is now used and state laws in South Carolina state they can't resell it. I informed Kevin that was a problem Ashley Furniture needed to figure out not us, we didn't make the mistake to begin with. Do Not Recommend this location at all. Very discouraged by the lack of effort on correcting the issue by Kevin, the store manager and Ashley Furniture Corporate.
I purchased a 3-piece sectional from Ashley’s Furniture on Jan 4,2019. I was informed at that time that one piece of the sectional which was the chase was unavailable and would take 3 weeks to deliver. I agreed that I’d wait until that piece was available to have the entire sectional shipped at one time. My sectional was shipped around Feb 2,2019 and when it arrived it was only two pieces of the sectional. The third piece was still unavailable, however no one informed me prior to it being delivered to my home. I called customer service to inquire about the missing chase and that’s when I was informed that it wouldn’t be available until Feb 27th. So a day or two prior to the intended delivery date I get a phone call that it is still not available and wouldn’t be available until March 30. March 28th comes and I never received the usual 2-day text/email informing me of my delivery date. So I called customer service. I was then informed that the chase has been rescheduled for a THIRD time and won’t be delivered until April 2nd or 3rd. The representative also informed me that I would be compensated for my troubles and that once it has been delivered and the transaction is complete I would receive an Ashley’s Furniture gift card. The furniture was finally delivered. I waited until the item was added to my account to see if Ashley’s would then send me a gift card. However it never came. I called to the store to spoke with a rep and was informed that all they could do was provide me with a $25 Ashley Furniture gift card for my THREE months of trouble. I have NEVER had any issues with any furniture store like I have with Ashley’s Furniture, and I would NOT recommend them to anyone if you need your furniture immediately. No one seemed to care about my inconvenience and the $25 gift card was NOT enough compensation for my trouble in my opinion.
We visited this store and had a wonderful experience. We visited less than an hour before closing, but that was not reflected by Jocelyn and her management staff. We were given as much time as we needed to shop and purchase. We actually went in to furnish my son’s apartment, but ended up buying a sofa and love seat for ourselves as well. The entire staff stayed an hour late to make sure we were all happy with our purchases. Would definitely recommend Ashley Homestore on Woodruff Rd.
Jocelyn is the best sales person I have ever worked with. She is both professional and kind and worked for an hour and a half to provide me with all the assistance I needed.
I gave them a 1 star and that was being lenient. The whole process with Ashely was a horror film. I paid cash for my recliner. Waited 2 weeks for delivery and took off work to receive my new piece. It got here and was broke. Called the store they said I had to wait until moday when it came off the truck list. Spoke with a supervisor name Chris in customer service who originally told me I couldn't be refunded but after raising cain he said the chair would be picked up in 24-48 hrs and u will be refunded. 48 hours went by no call to pick up or refund. Called and spoke with Ashley on Wednesday who said the approval for pickup and refunded was processed and that it would be 10 business days for the process and that someone would contact me by close of business which never happened. Today is Thursday 3/18/19 I spoke with a Kerry this go round who said the pickup will be on Wednesday of next week and that that was the earliest. Now I will have to miss more time from work as well as having a broken chair in my home for over a week. The recliner will not let down and its HUGE so imagine how my living room looking. I will NOT be recommending Ahsley to anyone as someone tried to warn me but I decided to give them a chance for myself. NEVER AGAIN. They are not on one page when it comes to giving out info. And when you call you are not talking to anyone in the store.
Fantastic service and products, great selection as well. Beautiful new Tempurpedic gallery!
If I could give them 0 stars I would ! I am not going to go into full detail because this would take all day. They are horrible they expect you to put your credit on the line for products you ordered at the beginning of March and wait all they way till June to get them . They brought some of my items out but not not all of them now they are telling me that they will bring just a kitchen table on may 22nd (originally told me it would be here today))..and the chairs to the table will be brought in mid June! who in the hell wants a kitchen table with no chairs. On top of all this i gave my dinette furniture away and i will be entertaining guest this weekend with no kitchen table and they wont even loan me furniture. Horrible customer service and horrible at getting you your items promptly.
I will absolutely NEVER order anything form Ashley Furniture again. Took four tries to get our furniture because of the sales rep ordering the wrong item which if he ordered the correct item this ALL would have been avoided, the warehouse delivering the wrong item and then the warehouse not having the order. This company has ZERO customer service. When we call the customer service line, they tell us we have to talk to the store. When we call the store, they tell us we have to call the customer service line. The delivery men didn't even set our furniture up upon delivery. When trying to get a refund for the massive amounts of troubles we've had they only offered store credit. We DO NOT want store credit for this poor excuse of a company. I could excuse a company making a mistake and owning up to it but this company has not taken responsibility WHATSOEVER.
Associate called after hours to give me info
Jason was great
Store is HUGE, great people. Ask for Bruce, he was amazing!
Nice furniture but expensive
Liked the sales staff. Store was under going remodeling so was a little unorganized. But ok. We bought a wonderful lift/sleep chair for my mom
Suni took great care of us again. He is very relaxed and pressure free.
Nice store, nice people but the prices are not too good, at least for me.
Jason was a pleasure to work with. He made everything pretty easy for us and was great to talk to. They also had lots of options for what we were looking for. Will definitely be coming back to fill our new home with more beautiful pieces of furniture.
Our salesman Bruce is very easy to work with. He’s prompt and professional. And we appreciate someone who wants to sells furniture when we want to buy furniture. This is my fourth attempt to purchase furniture from Ashley home stores anyway Bruce is a keeper. Thank you.
We had a wonderful experience at Ashley Furniture today! Jamar, our sales person, was helpful and knowledgable. There was also an extensive selection to choose from which made the buying process easy.
Great customer service and work with you for the best possible deal!
Awesome place!!!! Definitely look forward to doing future business with them !!! Have plenty to choose from !
Nice people. Furniture a bit dated.
GREAT EXPERIENCE!!!!! Mr Rice was very helpful.
Very nice store great service from the sales personal
Customer service in store was great but delivery and set up was a pain. The furniture was not properly assembled and broke the next day. While customer service is resolving the issue, we have still spent 2 weeks with broken product. In the future, I would suggest Ashley resolve these types of situations immediately so there is no delay in the resolution process for a customer that has paid for a product but is not reaping the benefit. I would also suggest proper training for the furniture assemblers so as not to cause unwarranted damage. This was our first Ashley experience and most certainly our last. We will take our business elsewhere.
We had a wonderful experience this afternoon with Ashley. She was so patient with us as we changed our mind several times about the bed we were going to purchase and she never showed any impatience with us. You can tell that she really likes to sell and is excellent with customers. We will certainly be back to your store to work with Ashley soon. She is a wonderful asset to your team. Marylou Emlet.
Heather was great! Took her time with us! Great prices and service!
Been in a few times over the years and purchased multiple furnishings. Staff has always been very helpful and knowledgeable. It’s a great store!
Jocelyn, was excellent and very knowledgeable about the products. If you looking for someone to help you furnish your dream home go check her out. I will definitely be back to get more things. Thanks, Jocelyn.
Great customer service
Suni and and Bruce took great care of us. They have great input and were patient with our horrible indecisiveness! They also helped us get a great price for some very nice furniture. EDIT: Although the in-store employees and general buying experience was great, I have to say now that I can't recommend buying from Ashley. We have had 2 separate deliveries and both of them have been negative experiences. For the first delivery I took off work from 9am-1pm as that was the time I was told over the phone that my delivery would happen. At 12:30pm that day I called because I was worried it wasn't going to come in time. The woman on the phone was very rude and informed me that my delivery time in the system was showing between 1pm-4pm. She didn't seem to care at all that I had taken off work in the morning. About 10 minutes later, I received a call from the delivery department saying there were mechanical issues first thing in the morning and my delivery would be delayed to 1-4pm. Obviously they knew much earlier that it would be delayed but did not inform me which cost me a full day at work. The 2nd delivery was for a sectional. We waited 3 weeks for the couch to arrive and were really excited for it as we had hardly any other seating in our home. When the couch arrived, part of it was damaged which was disappointing but we were just glad to have somewhere to sit in our living room. Considering they will be replacing the damaged piece on my day off, that part was really the least of my concern. After the delivery guys left, I noticed a huge scratch in our brand new hardwood floors from them sliding the couch around while assembling it. When I called to file a claim, the woman on the line tried to guilt me out of not filing one by letting me know that the money would come out of the guys pockets and not from Ashley Furniture. Personally, I don't feel that I should be given that information as a customer. I filed the claim on March 1st and was told it would take between 5-7 days. Now on March 27th, it is still not resolved and I have not heard from the company who handles Ashley's claims since they confirmed they received my pictures of the damages over 3 weeks ago. I've called Ashley twice now and all they can do is repeatedly send emails to the company. I understand that the claims are a different company, but regardless it makes Ashley a very unreliable company to work with because they're not able to right their own wrongs. From the deliveries, policies and structure of their company, to the hit-or-miss customer service while dealing with it all, I really can't recommend buying from them. I only wish I'd heard all the negative experiences that my friends have shared with me before I'd bought from there.
Bryan at Woodruff Rd is amazing !! He is so helpful and patient, which I appreciate with the complicated situation which I presented to him. He has really gone out of his way to make my experience with Ashley an amazing one. You need more employees like him!
Still over priced but good customer service.
Great staff, excellent service. Salesmen were helpful and not pushy at all. Would shop here again.
Brandon had great customer service!
I wouldn’t even give a star if I had the option. Purchased my bedroom set paid full amount and stated one delivery date. They called that it was going to be rescheduled happen to be on my birthday and they came at 830 in the morning, needless to say I work third shift. They started to assemble and realized they didn’t have the hardware necessary to set it up. They left it there, after notifying the office that they didn’t have the hardware. This was Friday no one has called me to tell me when they will come and finish setting it up after I called again, today, Monday to see what is the issue. The excitement and appreciation of the bedroom set has vanished. I want a refund I will call in the morning of 3/26/19.
Heather was so helpful and sweet! She made our experience wonderful, it was great getting to know her!
I purchased my table in January and it is now March 25 and I have not received it yet. It was supposed to be delivered 2/2 , I took off work for the day and patiently waited. I did not receive a phone call or email so I called the store to see what was going on and they said the delivery had been cancelled. Called the (803) customer service number and they told me the delivery had been rescheduled for 2/9. I really wish I would have at least received a phone call or email informing me of the cancellation. 2/9 They finally delivered my table but it was severely damaged with deep scratches all over. I refused the delivery . They told me that the new table would then be delivered March 27. It's March 25th and I have not received any phone call so I called the customer service office. My delivery date is now April 20. Do not order furniture from here unless you plan on waiting almost half a year to get it.
I purchased my table in January and it is now March 25 and I have not received it yet. It was supposed to be delivered 2/2 , I took off work for the day and patiently waited. I did not receive a phone call or email so I called the store to see what was going on and they said the delivery had been cancelled. Called the (803) customer service number and they told me the delivery had been rescheduled for 2/9. I really wish I would have at least received a phone call or email informing me of the cancellation. 2/9 They finally delivered my table but it was severely damaged with deep scratches all over. I refused the delivery . They told me that the new table would then be delivered March 27. It's March 25th and I have not received any phone call so I called the customer service office. My delivery date is now April 20. Do not order furniture from here unless you plan on waiting almost half a year to get it.
Deserves a 1 star. Worst delivery experience ever & worst customer service! My TV stand is currently not assembled as I am still waiting on a missing part & for new guys to come out.
I loved the service I received. The sales woman was nice, professional and very helpful without being pushy. Unfortunately I was going to have to wait 4 weeks for my couch to be delivered which was ok as my roommate wasn't moving out for another two weeks so I was only going to be without a couch for two weeks. Then two days before the scheduled delivery I was told it would be another 4 weeks. So now I'm without a couch for a total of 6 weeks. I have nowhere to sit except my bed which is really hard on my already bad back. I just don't understand why it takes 8 weeks to receive one piece of furniture. SO FRUSTRATED!! If it wasn't for the great service I don't think I'd ever buy from Ashley Furniture again. But because of her I will give it one more chance. Just know it has nothing to do with the location as they were wonderful.
Jason was an amazing salesperson ...super helpful...highly recommend
We love our dining room set. I was a little afraid/concerned after reading the reviews about the shipping. They were mostly negative reviews but we have a great experience with the delivery process. Our experience with Ashley Furniture since the time we entered to the store until they shipped our dining room set was very pleasant!
Jason was a great help!
Our buying experience could not have been better. Our sales associate, Jason Rhymer, gave us room to breathe yet checked with us frequently to see if we had questions...totally professional but friendly and approachable. I highly recommend!
Thank you for all your help. My living room looks beautiful!!!
We purchase a mattress at Ashely at the l of February and was told that we can try it out. We were told that if we don’t like it for any reason we can return it. I called to return it in March, a month later, to returned it and was told that I could and was only responsible for a portion of the cost and pick up fee. I agree to the term and started the return. The customer service rep that was helping me out told me that I would get a phone call from my local sale agent within a week to set up a pick up time. I waited and there wasn’t a call. I called back to the customer service and ask what was going on and they told me once again that I should get a call by the end of the week. Still nothing. I called once again to check and now I’m told that the original customer services was telling the false information. I was told that I am not allow to return or exchange anything. No mercy. After 3 weeks and now I’m told that I can’t return anything and I can’t do anything about it. I just have to let it go and waste $3000+. DONT BELIEVE WHAT YOU ARE TOLD at Ashely!!!
I was greeted when I entered Ashley by Suni No hassle shopping I returned to Suni and obtained pricing on home decor Suni assisted me with my purchases Suni carried my items to the car. I will refer Suni and Ashley Furniture to others Thank you. Teresa Murray
Cameron did a great job handling our purchase. He was very knowledgeable and extremely pleasant to work with. We will definitely purchase from him again and refer our friends.
Brandon was so helpful with my shopping experience! He was patient as I dragged him around the store in search of the perfect sofa, and he was able to answer all my questions about fabric, configurations, promotions, and add-ons. Shout out to Heather for the assist as well! Highly recommend!
Heather was very friendly,knowledgeable and answer any questions I had. I enjoyed working with her. Thanks, Heather
Decent quality little higher prices
They have a lot to choose from but I am more in to contemporary furniture, which is what they use to carry, Ashley Millennium Collection. Since they no longer have this line there's not much for me to choose from now.
Jason was amazing, and worked with us to give us a great deal.
Ashley our sales person was and is awesome, she goes above and beyond in helping with our shopping experience. We will always shop there because of her.
I returned an item on Jan. 28 and I was told I would have a refund in 7-10 days as of today I still dont have the refund. I've been more than patient, terrible experience.
The story begins at the store where Daniel greeted us and let us browse. He was available when we were ready and provided us a price that met our needs. Delivery was set up and we awaited delivery. In the interim we added to our order and Daniel coordinated that delivery too. Delivery was made by an awesome crew, three rooms delivered and assembled in under 30 minutes. Recommend Ashley and especially Daniel highly
Brandon and Lamar were amazing!!! They were so helpful and willing to listen to all my crazy design questions and set me at ease. No pressure here to buy at all. Great guys and I can't wait to get my furniture!!
We went to two other places and the people at Ashley were very friendly and accommodating to my family. Our guy was there for our questions, but not hovering over us to push us into anything. When we narrowed down what we were looking at, he showed us all the options we could get with easy to read pricings. I left feeling good about my purchase.
Wonderful environment, people are so helpful. Make you feel right at home with your new furniture that the worker picked out perfectly as you desire. Overall, highly satisfied experienced. Shout out to heather, she is awesome and such a big help👍🏽
Evening purchase of couch and accent chair went smoothly. Great customer service and product selection. Thanks Suni for all your help.
Great experience with the people at Ashley's furniture today
Please pay attention to the reviews on this store. It is low for a reason. I ordered furniture from them, the delivery was an appalling 1 month lead time. Once it came time for the delivery, I got nothing. No call that let me know what was going on. I had to call and deal with a pretty frustrating customer service line. Finally, they told me it was delayed. My furniture did eventually come, but not with an apology. Take all of the reviews listed here in, don&'t shop here.
Beware, first the order was to be received in 4 weeks. We discarded our furniture the weekend before the order was to be received. After not hearing anything I finally, got through to check on the order and was told there was a delay and it would be 2 more weeks. Note: all calls are routed through the cooperate customer service line (even when calling the local store). Therefore, it is difficult/impossible to communicate with this company. After waiting six weeks I got a call telling me it would be another four weeks. I tried to cancel the order but was told the associate said she couldn't and I would have to call customer service. I called customer service. and after a long hold I talked to Lucinda, who promptly hung up on me once I told her I needed to cancel the order. After another call (and hold, of course) the rep was responsive and cancelled the order and then transferred me to the store (note: she needs to be promoted to run this operation being the only person that appeared to care about the customer). I had paid with a check and was wanting my refund, since they had cashed my check weeks earlier. The store associate said I couldn't get a refund at the store and would have to wait on Ashley Corp. to send me a refund check. I am still waiting to hear back. Beware!!!
straightforward, no nonsense approach. had all the answers to every question. very pleased with purchase
I was promised my furniture on 22 February 2019 and received two beds and one mattress and my daughter dresser was left in the rain for at least two hours wow what great service very disappointed have been shopping at Ashley for about 20 years as a disabled veteran I can’t sleep on the floor and no answer from Chad Rice the person who sold me the furniture if you shop there any use this guy he tells lies Michael Alexander
Visited the store on Woodruff Rd in Greenville, SC. Clean store, good prices and thw gentleman we had helping us was exceptional in customer service!!!
Its lovely
Excellent customer service! Suni helped us find the right dining table for our family AND signed us up for the perfect warranty for a home with toddlers. All in less than 45 minutes. We will absolutely return to Ashley for future purchases. Ashley Furniture is Proposition 65 compliant, which is very important to our family.
From the start of my shopping experience my salesman Bruce went above and beyond to earn our business. His service was pressure free and friendly and on top of that he gave us a generous deal. Thanks Bruce I will be recommending you to friends and family.
Pretty furniture but a little expensive. I try to shop discount furniture stores for better deals. Or family owned stores like Furniture Warehouse.
Just got a great deal on sofa, loveseat, and ottoman. Jocelyn was super helpful and kind. She helped us get something we love!
Friendly, helpful staff.
Awesome experience all around! Found exactly what I was looking for at a good price. Jason is amazing and deserves a raise!
5 star experience for sure! Thanks, Cameron for going above and beyond!
Nice furniture store however they didnt have what i was looking for
Suni and Heather were both awesome with my decisions. They listened to my needs, offered suggestions and made the deal happen effortlessly. They were both a pleasure to work with and would recommend with high ratings!
Brandon S. did such an amazing job helping us at the Greenville store! Even when we kept going back and forth on what we wanted he was super patient. Highly recommend the Greenville store and Brandon!
Stay away from this store if you want quality furniture to be delivered ON TIME. 1 month and they have yer to deliver furnitures
Suni was awesome. Very knowledgeable about the furniture. Great customer service.
Daniel was awesome gave us extremely good service, a better price, and just a better experience overall which made our buying that much easier for our new house
Good stuff
Our sales person Heather Hakkarainen at the Greenville SC location with awesome! She worked with us for a couple of hours and was incredibly helpful! Thanks Heather for all your help and patience.
Ashley furniture is a joke. Associates only care about receiving their commission they do not care about anything else. Once you order something and wait a month to receive your furniture hopefully the delivery team knocks loudly or more than once otherwise you will wait another month for new delivery date unless your willing to pay an additional delivery charge in addition to the $250 you already paid . Don't try to pick it up yourself either because you can only do so on Thursdays in Fort Mill, S.C. Also, don't try to refuse the order entirely because they will charge--- you 10% restocking fee. Oh one last thing don't waste your time providing them with a second number to call in case they cannot reach you because they don't even try to call that number. These people are liars they will not go out of their way to help you nor do they know how. If they do try it will only be halfway with no actual results............Well its been 2 months since I ordered and am now on my 4th delivery attempt. Furniture still messed up. Now 2 weeks later the trial broke down 5 th delivery attempt also a fail. Shaking my head right now!!!
Was greeted when I enerered the store; and Heather was very attentive to my request and helped me with saving money as well.
Bruce was such a pleasure to do business with!
Suni Fulton was so helpful and nice to work with! Thank you!
Great service- not pushy and never hovered. Bruce was great and definitely went the extra mile to make sure I got everything I needed.
Jason and Steve were very helpful and made the process of buying furniture quick and easy!
Heather helped us find the perfect sectional and ottoman! She knew her merchandise details, answered all our questions, but was never pushy about making a decision (it took us a week to make up our minds). Can’t wait for the sofa to be delivered!
First time buying brand new furniture. It’s been nothing but a pain in the tail. And nothing but a hassle. Not pleased at all.
Suni was great! Gave us time to look around by ourselves and then came to give his expertise. Can’t wait for my new couch!
Suri Fulton was very helpful in helping us pick a new mattress, and at a very good, reduced price. And he did not try to pressure us to decide quickly.
Great experience with Ashley Homestore! Suni Fulton helped us and was excellent!! Very friendly and helpful! Best of all, he wasn't pushy. The whole process went smoothly and quickly!
Suni and his staff are always attentive and courteous. They go out of their way to deliver a great value every time.
Suni was great! He explained and was very accommodating.
I love shopping with Ashley. Always great customer service and satisfaction. We are going to love our new sectional and king bed. I can't wait for its delivery in our new home. Thank you Ashley staff.
Ashley had great selection of quality furniture and very a professional and personal staff. Brandon is a great sales associate and we had a great time shopping.
Excellent service and great prices.
I would give less stars if this app allowed. We moved here from Massachusetts in July and needed to furnish our new home. We went to Ashley from what we knew from back North. We spent almost $11,000 at this location. Day of delivery not all pieces to our bed arrived so it couldn't be assembled. Then it took 2 weeks for the parts to arrive and had to sleep on couches until then. Many calls to the salesperson Dana Lynn and her managers about our dissatisfaction went unanswered. I had to get very angry for a manager to respond and was told we would get a credit to the store and nothing was actually done. Not only have I told people not to order from here but have filed a complaint with the better business bureau.All we needed was someone to actually follow through with an agreement made on a credit but instead was ignored over and over again despite us calling. This stores customer service practice is a disgrace. They should be ashamed
very friendly, knowledgeable staff I have never seen so many accessories for any room or taste. something for any decor. Walked in, told what I was looking for, walked right to it, and purchased 3 pictures along the way to make purchase. Ashley was our sales assistant, and went above and beyond to answer any concerns or questions. I will definitely be back for more accessories and pictures!! And furniture, as needed.
The shopping and buying experience was great, but the shipping and set up experience was Terrible!
Branden(salesman) was great! Very patient, listened to me and showed me what I wanted to see! The furniture there was very nice and versatile.
Customer Service after a sale is absolute ridiculous.. If I could take our items back I would without a doubt!!!
Brandon Small was a great salesman and I would recommend for anyone coming in for a purchase. Never one time tried to pressure me into buying a thing. Give this man a raise Ashley furniture!!
Awesome experience shopping for a new sofa. Heather was a huge help in showing me options. No high pressure sales, very comfortable. Credit process was a snap. Thank you!
We were buying our first couch (ever) and Cameron and Heather were there to help us through this time-consuming process. They were a blessing! We got a sofa recliner with Cameron, but something must have went wrong with either manufacturing it or delivering it, so we wanted to return/exchange it for something else. Our 2nd trip in, Heather made sure we were taken care of and gave us top of the line customer service throughout the entire experience, as did Cameron. Ashley Furniture stepped up and took full responsibility of this mishap and made it right with us. We will definitely be back for our future purchases.
Had an excellent experience. The selection was great, and the staff was helpful.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
