Ashley Store | Myrtle Beach, SC 29577

Chris Hubbell was incredible! He was professional and knowledgable. He was extremely helpful and never pushy or trying to hurry us. We will back!

Come see Mia she is super helpful and friendly I got a couch that doubles as a pull out mattress and a nice reclining chair. Fully electric. Good quality stuff. Once again, she was super friendly and helpful. Definitely recommend seeing her for your furniture needs.

I still need my porch fixed ... When customer service Jody called to inform me that I have a hole in my son's porch. I was stunned to find out the delivery men reported dropping a bedframe though my porch.. that was Feb 8 2024.. today is May 19th 2024 .. the porch is falling apart and I find out alll this time .. it's not getting repaired. I have been with 4 customer service reps and nothing got done ... But they did come back to pick up the beat up broken bed frame as a courtesy.. so is my broken porch a courtesy also? They lost transcripts and keep telling me I called them to tell them about the hole in my porch but they called me ..I stated this fact because Jody called me to explain how and why i have a broken porch... Since Jody quit ... I get screwed into a broken porch and they conveniently lost that phone call .. I wonder is that a courtesy also? .. my child waited over 90 days to get a refund when it's supposed to be ten days... I guess that's a courtesy too... I wish I could post pictures of the porch so you can see the condition of it because it's a trampoline now and can't be used ... My son bought this home in July 2023... All deliveries are now stopped because of Ashley furniture. No table no chairs no nothing at all in the home... Thanks a lot Ashley furniture.....

Please save yourself a lot of trouble and do not order from this store. Chris the assistant manager offers no help. They do not tell you the truth and just want a sale. I purchase furniture for homes and this is the worst experience I have ever had. Go anywhere else if you know what is good for you.

I just purchased a brand new home here in Myrtle Beach and arrived At Ashley furniture to furnish it. I was greeted by Sherena Shaw who was extremely professional and very helpful. Thank you Sherena for such a pleasant experience. Looking forward to all my new furniture.

Refused to accept 2 mattresses for delivery. Holding me hostage until next week and they are open! Then kicked me off the property! Don't deliver here! And smiled in my face as she was refusing to take the 2 mattresses.

Very nice, knowledgeable and accommodating for our needs. Chris was a great person to work with!

Kenny Fisher was amazing to work with today. He helped me save $1500 or the other furniture store in town. Will work with Kenny again in the future.

Great place to find furniture and great sales people !!

Always very helpful.

I had an incredible experience working with Brian. I just moved into the area and needed to furnish an entire house. He was great with giving me time to browse and get some of my own options, but at the same time when I needed some help, assistance or recommendations, he was right there to help me out. Everything was delivered on time and in great condition as well. I could not be more thankful to have worked with Brian and will certainly be my go to guy in the future.

Chris was wonderful !! Great experience and wonderful service !!

Great service and delivery! Thanks

I found the sales manager Chris to be overbearing, rude,and disrespectful. While trying to help us find what we wanted, he was directing his sales staff to do things. It felt like we were bothering him just by asking questions.I won't be back!!

Very helpful, very knowledgeable. Thank you Chris and Gene!

We purchased a couch, loveseat, and recliner from Tammy Gosnell in February. She was wonderful to work with especially after having a negative experience at the Shallotte, NC store. We went back to Tammy because of her kind, helpful, non- pushy way in conducting sales transactions. We would not hesitate to buy from Tammy again.

Nic choices but what we went for only had a display and on order. We asked about buying the display as we needed something now but the manager wouldn't sell it even though it had some scratches and chips. A little disappointed as we were willing to pay full price if necessary. Also website says free delivery and store wants 39.95 to deliver. Ordered one and told would be a couple of days and now going to be a good bit longer.

The sales person, Chris, was extremely helpful. We placed our order and that went very smoothly. Awaiting delivery.

I recommend Deborah and Kenny as they were very helpful.

Thank you for your great service! Deborah and Tomasina were very professional in helping us choose from the many options of furniture. Also personable delivery people were very courteous and on time! Thank you all!!!

Deborah and Tomasina were great people to work with. They helped us through out our purchasing process. Your delivery staff were very kind, courteous, and helpful

Deborah and Kenny were great! Deborah helped out so much, she is so friendly and listens to the customers wants and needs. If my husband and I need anymore furniture we know who we’re going to have help us. ❤️

Went and picked up a table chairs. Everyone was so nice and helpful at warehouse. In and out. This day and age it's rare

We were in search of a new living room and bedroom set for our new place, as soon as we walked in Deborah greeted us respectfully and was kind enough to give us great information on the products we were looking at. She was very knowledgeable and patient with us, unfortunately she couldn’t hang out with us, she had a prior engagement to attend for her daughter but left us in good hands with Kenny, who was also wonderful. He knew his stuff and was very patient and respectful throughout the whole process. We enjoyed our experience and would recommend anyone who is looking for furniture to come see Kenny and Deborah. To be honest everyone on the floor that night was wonderful all the other ladies up front and the other guys on the floor. Thank you all for the experience. T and F

My salesman Chris was great, but that was where the good experience ended. I ended up walking out because of their inability to take my payment in a timely fashion. An employee should not tell a customer to go sit down and we’ll call you when we’re ready to take your payment. There were zero other customers at the large checkout counter. And when you reply, after already sitting and waiting for several minutes, that you don’t want to be told to sit down and just want to pay, the same employee says that I would be making the cashier nervous because I’m hovering rather than sitting down! Hovering? I was at least 10 feet away from the person that finally was going to help me. A customer should never feel like they are doing you a favor by buying something and waiting until you are ready for them to pay - HORRIBLE customer service.

They work with you to help make sure you're getting what you need. Great pricing, and our salesperson (Deborah) was very helpful

Chris was very helpful and listened to our wants and needs.

I usually don't leave many reviews but absolutely felt the need to! I arrived the other day at the Ashley store just to get some ideas for my kids and I for our future home. I first met Christine M And she was super sweet and helpful! After a while of walking around I got to also deal with Jim D who was also a huge help and neither of them made me feel rushed or pushy like some places make you feel. After lots of looking around with 3 young ones they started to get a little hungry and she even gave them a little snack to cheer them up! I would absolutely recommend going to this store and cannot wait to deal with them a whole lot more! Thank you both again 💓 we will be seeing you soon!

Great customer service

Delivery not what they say it is. No after sale concern, once you buy it good luck.

Chris and Tammy have helped us make the right choices for our new home!

Great service

Chris was a great help to us when we purchased our Dining Room set.

The best part of our experience was Deborah our salesperson! She was helpful, courteous and knowledgeable about Ashley products and then guided us to the perfect dining room chairs. Thanks Deborah! We will be back!

Deborah Lopes is the best sales person. She work with me on my couch and answer all my questions. I can't wait to have it delivered and will send pictures. Thanks Deborah for all of your help.

Deborah was awesome to work with. She was vey knowledgeable and helpful with finding us what we needed for our new home. 🏠

Deborah was very attentive and made sure that we found the right bedding collection that fit our style and needs. I loved that she gave us our space to explore and think but made sure to check back in to see what questions we had.

Deborah did a very professional job and we are happy with our purchase 😁

Excellent value and good quality - 5 stars. I purchased it in the store via online photos, and the furniture, when delivered, exceeded my rxp expectations. I've purchased from Ashley before in Florida. The only reason I didn't give 5 stars is due to the salesperson not following up on my delivery, which was 4-5 weeks late. I understand there are priduction issues. Please just follow up. The manager, I think his name is Chirs, was great and helped resolve my issue. The delivery team was 5 stars!

Deborah was our sales person and she was great!

Easy , efficient great prices !

Deborah was very helpful and answered all our questions. Very very friendly and we enjoyed our experience, very professional! Will definitely return to Ashley for future purchases.

Deborah is amazing! Very professional and simply a great person to be around. I’ll be looking forward to my next visit just because of her!

Deborah was so kind and amazing to work with!

Went in the store looking for a mattress and was greeted by Brian Zipay. After letting him know I was looking for a mattress, he immediately starting helping me look. His knowledge, helpfulness, and kindness were GREAT! I would 10/10 recommend working with Brian to help you find what you are looking for!

From the sales lady (Deborah Lopes) to the delivery men, our whole experience with Ashley's Furniture was wonderful! Ans, it's not the first time we bought excellent furniture and were treated very, very well. Wouldn't think of going anywhere else for our furniture needs.

When they try to sell you furniture saying you can exchange it if anything happens to it, it is just a sales tactic to sell you the item. Their exchange department does not believe in exchanges and will do everything in their power not to do it. No idea why they have this 'exchange at anytime ' policy to begin with.

Deborah was wonderful as I told her I knew exactly what wanted, but then she showed me the dressers I wanted in a grey option which I didn't see on line. I really liked it and she placed my order, added delivery and protection. She also emailed me with delivery and is coming in sooner than anticipated. Deborah was courteous and knowledgeable about product. I would recommend her to friends and family.

We had a great first experience at Ashley Furniture! Deborah, or sales rep, was patient and knowledgeable. The process was quick and easy and we will definitely go back. Thanks for the help!

I would like to share my shopping experience at Ashley on 12/30/23. It was the best, definitely a 10 star experience. My salesperson was Deborah Lopes. She greeted me with a smile which set the pace. I told her what I was interested in finding, she gave me direction, allowed me to wander around myself, & then she reconnected with me. Most importantly she LISTENED to everything I was saying, answered all my questions, & she went above & beyond to assist me. Very knowledgeable. Deborah will be my Ashley go to salesperson going forward. Thank You Deborah Lopes.

I have worked with Brian Zipay numerous time over the years and he is simply the best sales person I have worked with throughout numerous furniture stores. His attention to detail is superb and I will continue to only use Brian for any of my purchases with Ashley Furniture.

It was so great getting to work with Deborah in picking out furniture for my new home. She was extremely kind and helped me pick out the perfect pieces!

Deborah is the absolute best! We have furnished our entire home with Deborah. She has absolute top notch customer service, attention to detail and awesome person to work with. I continue to reach out to Deborah whenever I need an additional piece of furniture no matter how big or small, she’s always there to help :)

Deborah delivered as promised in spite of the possible delay of missing sectional pieces. She kept us informed the entire time. Thank you Deborah. In addition, the delivery service was exceptional. They arrived at the to time indicated and assembled the sectional in no time.

I bought a couch from Ashley before our big move from PA to SC. Deborah helped me with my purchase and helped to make sure it would be delivered in perfect timing! Deborah has checked in with me multiple times since our purchase. I have never received such quality service from anyone like I have with Deborah! Top notch!

Working with Deborah was great. Very helpful and knowledgeable. See Deborah when you visit Ashley’s in Myrtle Beach.

Thank you Deborah!

Upon arriving at Ashley’s Furniture Brian Zipay immediately greeted us and helped us look for a dining table. Found one that we fell in love with, and we got in and out quickly. Great service 10/10! Would recommend! He most definitely walks with the intention of helping you.

Not very good inventory

I worked with Brian Zipay on a new couch purchase. This was the second round of furniture shopping with him & he’s incredible! Knowledgeable, trustworthy, not pushy, and ensured the couch would fit & look nice. He answered all of my questions & made sure the delivery happened quickly. If you go to Ashley Furniture, ask to work with Bryan. You’ll be so grateful you did!

We purchased a sofa, loveseat, wdge and recliner January 2023. The sofa is already worn out even though there is only my husband and myself in the house. I last called for service on the sofa and they added stuffing but he didn't replace the seat even though it was sent to me. He said it didn't need it and now it really looks worn. I've had nothing but disappointment with this set. I am a life long customer who had recommended my son and brother in law to them and now I'm sorry they got the businesses because being told it's normal wear and tear just means it's poor quality. Buyer be ware...the products made in Vietnam are not worth buying and this customer received no satisfaction from shopping Ashley.

This place is By far the worst store and company ever they try to keep your money to point where several people including my self has to dispute charges on our CC I will never ever give Ashley my business and to anyone thinking of do business with this place think again.they claim to have to get corporate to approve refund it could take days or weeks the girls at the desk are rude and nasty this place is a joke thank goodness I got proof my money was coming back to me because these people would kept it for sure and the furniture was on back order . And the salesman flat out lied the night we tried getting a new bedroom set he said we get that week I waited two weeks until I started questioning it where it was . Wow this place is something else go on the neighbor site there's others saying they did the same to them.to many better furniture stores to get furniture from and great customer service than to deal with a dishonest company like Ashley I am finding more and more folks that this company has done this to maybe we should contact Ed from local news to warn consumers about there tactics against the consumers and with the way economy is shame on Ashley!!!! Thank god I got Citi bank who protects there customers.

Great service.

Friendly staff

Salesrep very fair and pleasant to deal with. However Ashley very wishy washy in confirming delivery dates.

Just finished shopping and I can't say enough great things about my experience. From our salesman Brian to all the other employees that always took the time to say hello as we passed each other in the store. I highly recommend this store.

My wife and I had a great experience picking out new living room furniture recently, and the deciding factor for us to buy here versus somewhere else was the amazing salesperson we had, Sherena Shaw. We had been to several other stores before stopping here, dealing with what is often typical in a furniture store, a "used car " type salesperson that tells you what you want to hear and tries everything they can to keep you from walking out the door without buying something. Sherena treated us like we were real people, listened to our needs, and even played along when we would make silly jokes about some of the names of the furniture. She gave us space to look around, but was always ready to answer any of our questions. When we told her we needed to go home and measure our space and think about this purchase, she didn't push the sale on us knowing we weren't ready. When we were ready we made sure to come back while she was working because we didn't want to deal with anyone else. If you are looking for furniture here, make sure to ask for Sherena.

Looking at the furniture with the sales person and her guiding us to things that we told her we wanted was a pleasure. Christine was knowledgeable and we were excited about our purchase. However, I was very disappointed with the paperwork which took an hour. Then we call the about delivery. Some of the products won’t be in stock until the end of November which is not what we were told in the store

Lots of quality furniture. Great, professional staff. No hard selling.

The absolute best place to buy furniture for your home. Thomasina is excellent at her job and really gives you personalized service.

Not only was Debra super helpful and informative, she gave us a store discount we weren't even aware if. Thank you ! :)

Christine was an amazing saleswoman. She took her time showing me the various options available to me and followed up with me when I reached out with questions. I did not feel rushed and she really listened to what was important to me.

Buying a home in a different state is stressful. Filling it with furniture was a breeze thanks to Deborah at the local Ashley store!

Friendly staff

So happy with the purchase of the Garristown 3-piece power reclining living room set. The pieces look great and are very comfortable. A big thank you to Deborah at the Myrtle Beach store for her knowledge and kindness while we were there. Deborah kept in contact with us until we got the furniture and made sure everything was right. We will definitely visit with her again.

Thomasina was our sales associate and she was fantastic. If you need furniture ask for her.

Received a very fair price. Thanks.

Christine Martin was wonderful. She was so helpful in finding just what we were looking for in our new home. We will recommend her and Ashley furniture to all our friends. We do have issues with their delivery charges but not the actual products.

No pressure at all. Deb was awesome. She explained everything so that we both understood. She is very professional yet personable as well. Ashley Furniture should be very grateful to have her! I would be. We can’t wait to get our new furniture. Thank you!

Dawna was great at helping us make a selection, she was patient and attentive. She answered all our questions and showed us pieces of what we were looking for. Delivery guy was also friendly and prompt, he did a great job setting everything up. Process took about 2 weeks.

I purchased a bunch of furniture from Ashley in 2021. My salesman told me it was going to show up in 4-6 weeks and ended up taking 6 months. The seam ripped on the cushion recently and I put in a warranty claim for it. The warranty company called me and told me the claim was denied because they do not cover rips. The salesman at the time told me that the warranty covers any type of damage no matter what happens. I will never buy another piece of furniture from you guys again.

Beautiful store with great selection and quality furniture for every room, as well as thoughtful and innovative features on individual pieces. Everyone was very friendly, from the front desk to the manager. We met our salesperson, Deborah, upon walking in, and she quickly shared her knowledge of everything we asked about from mattresses to dining tables and everything in between. There was not one question we asked that she wasn’t able to answer quickly, thoroughly, and in a way we could understand. She was friendly and enthusiastic, and we would recommend her, as well as this store specifically, to anyone!

Good furniture store with great selection.

Great customer service! Deborah really took care of us while we were shopping for a chair for my father! He loves the chair!

So my wife and I went to Ashley in Myrtle Beach earlier this year and put some livingroom furniture on layaway and out down $550. Due to circumstances beyond our control we were unable to complete the purchase in the allotted time. I went into the store today thinking I had a $550 credit so was going to complete the purchase on something more in value. When i went to the counter the girl informed me the layaway was cancelled which I suspected. She then told me we have no credit that we forfeit the credit per agreement. these sales reps dont explain the agreement so you put your faith in them ( bad on me that won't happen twice.) They move along so fast that they dont even allow enough time. SO I asked about getting the credit to apply to a larger purchase as we didnt want the cash back. The lady beyond the counter was beyond rude about it repeating its in the paperwork. I explained our situation and she didny even try to resolve the issue or offer solution just basically pound salt in rude tone. So I decided we wont purchase there anymore and told her they would be hearing from the lawyer. Not sure it will go anywhere however there has to be some protection. Forget about the lawyer even where is the " Customer satisfaction" "Customer is always right" or even basic human decency. I am in sales and I am huge on a perfect customer experience and meeting or exceeding customers expectation. This is a poorly run store never have I ever been treated to poorly. Not only were we buying much higher dollar amount this would have turned into whole house gradual upgrade. Now not only will I never go back I will be sure to let people know about my experience and send them someplace much more customer friendly. Again we werent asking for money back just an upgrade in the sale price. Most other businesses would have been happy to have that sale. Hope that woman gets reprimanded for the way she treats people. Sincerely One Unhappy Customer

As we walked in the door, we were met by a saleswoman. We needed new couches. After looking at several, and sitting in them, we chose our couches. The problem. We would pay for them immediately but they would not be delivered for thirteen weeks. I wish I would have stayed at Americas furniture. I will wait until our bathroom is redone. Then it wii be the anger of Joan. Would I come back here? After I look at all the other furniture stores.

Excellent shopping experience- no one was pushy and Deb Lopes definitely listened to what we wanted in our home. Her suggestions are perfect and she definitely goes above and beyond!

Great selection, A little pricey

Christine was a great help with our purchase!

If anyone ever needs furniture go see Mrs. Debra! She’s the best! Very patient and kind.

Loved our experience with Christine Martin very professional, knowledgeable and above and beyond pleasant!! Really enjoyed picking out our furniture with her for our new home in Myrtle Beach SC would highly recommend!!😃

Deborah is wonderful fast and sweet very helpful great experience

Great customer service , refreshing to have such good non pressure sales people. Deborah was great to work with.!

Sherena was kind knowledgeable and very helpful. This was a great experience.

Dawna was very helpful. We are relocating, so not making a purchase today but she showed me some of the hybrid mattresses and answered all of my questions. A pleasure to work with.

Our sales lady was very good and knowledgeable.

My husband and I met with Tessa at Ashley Store to purchase a new sofa and chairs. We were totally delighted with her personality, expertise and knowledge of products. She treated us like we were the only ones in the store, walking around the whole store carrying pillows from the sofa we bought to match chairs we wanted also. Tessa was such a delight, a gem of an employee to be with and will definitely be back if we need further furniture.

Deborah made it a breeze to get what we needed in our recent visit to the Ashley Store. Great recommendations and let us shop without pressure.

Tessa was great

Hasn't been delivered yet Friday 9/1. Deborah was very easy to work with .

Mike was very friendly, knowledgeable and accommodating. He made sure we were happy with our purchase as he gave us a thorough explanation of the item and material. Kudos to Mike and his manager whom also was kind enough to give us a good discount on another item we also purchased. Very good customer service.

Great showroom with quality products, and the most amazing people to help you make a decision. I would like to commend Thomasina for her friendly personality and amazing sales skills. She definitely went above and beyond!

Deborah was so knowledgeable and great to work with!

The manager Chris was SUPER helpful. He helped figure everything out in order to make sure our order was correct after a misunderstanding with our sales associate.

Purchased some furniture and had it delivered prompted, salespeople were not overly pushy. Everything to our satisfaction.

Deborah was instrumental in helping us get out order placed and scheduled for us without worry. Friendly and was on point for all things asked of her to make this out of state transaction go smoothly! Thank you’

Today's visit to Ashley Furniture was such a pleasant experience because of my wonderful sales rep. I had the pleasure of working with Deborah Lopes. She greeted me instantly with a big smile and an inviting approach. Deborah was professional, friendly, knowledgeable, efficient, and extremely helpful. As soon as I explained the reason for my visit, she politely and quickly led me to the area of dining tables. Ashley Furniture had several options I could use. Deborah didn't rush me or push me to make a quick decision. She allowed ample time to sit in various chairs and try out bar stools. She pulled several items from other areas to assist me in comparing wood colors & chair styles. Deborah never left me...she stayed with me the entire time and made my experience even more personal. She truly wanted me to be satisfied with my final decisions. I purchased a dining table, 6 chairs & 4 complimentary bar stools. Deborah made sure I understood the terms of the sales contract, options for further warranties, and payment plans. Shopping at Ashley Furniture was a most enjoyable and worthwhile experience. Deborah Lopes surely made the difference!!☺️

Have always been satisfied with the furniture, staff always pleasant and a couple of warranty items were handled without incident.

CHIS HUBBELL

Deborah was awesome to work with, she went over and above to make sure we had everything we needed as well as the best prices possible! I highly recommend working with her for your furniture needs. Jim was great to meet and more than willing to help us out.

Very nice furniture in Berea accommodating sales people.

Great service from Deborah Forbes purchasing couch’s /tables …. Will return!!

Very pleasant and rewarding shopping experience at the Myrtle Beach Ashley store. Deborah Lopes was able to meet our needs in shopiing for furniture for our family room. From puchase through scheduling delivery was seamless and without the pressure of other stores. Will be back with any future requirements.

Thanks to Deborah Lopes, I purchased the perfect bed I’ve been looking for.

Deborah was very helpful, polite and friendly and helped us get the best deal

We have purchased many items from the Ashley Store in Myrtle Beach and Deborah has been our sales associate. She has been amazing and really knows her stuff. We appreciate everything that she has helped us buy. Thank you so much Deborah.

Deborah was extremely helpful and friendly. Very pleased

Deborah was a person that helped us from the choice through the process to finalising our purchase. Wonderful place with a great choice of quality furniture and professional staff like Deborah.

We knew what we were looking for and Sherena helped us get the best price. She was very knowledgeable about the mattresses and helped us in our decision making process. Her special talent is having salesperson skills while making us comfortable.

Tessa was great! Thank you!

Deborah was a delight to deal with. She made the process simple. She was professional and patient with us. I would recommend her to anyone looking for home furnishings.

Sherena was very helpful and knowledgeable and made our shopping experience very pleasant. Enjoyed the visit and recommend shopping at Ashley.

Bought all our Furniture from there Thanks Debbie

Top notch customer service and very honest and helpful. SHERENA SHAW deserves 10 stars.

Chris H. was very helpful and attentive. He helped us find a great sectional that we fell in love with.

After I told Tessa what I was looking for she pointed me in the right direction and I leisurely browsed the store looking at dining room tables and chairs. Tessa approached me after I was sure of what I wanted and professionally helped me through the purchasing process. Tessa was totally professional and explained each step. I then went to the finance department and paid for my purchase and received a tentative delivery date. I found exactly what I was looking for and will return to the store for future room purchases. Thank you Tessa.

Deborah was excellent. Very helpful with our bedroom purchase.

Our representative, deborah, was very pleasant, helpful and professional.

Deborah was a pleasure to work with...very friendly snd knowledgeable, as well as working hard to find what we wanted within our budget. We would come back to her again!!

Worst experience as a customer. Sales man order wrong color, now I have to wait longer for my furnitures, that is not fear to me, and the store manager was no help.

Austin was very helpful and knowledgeable of the products, he was very patient and informative with helping us make our decision on our new sectional purchase. Thank you!

Great People to deal with ,Debbie was Great walked us through what we were looking for and was very informative and Great to deal with Plus a Great selection of Furniture.

Debbie was Awesome,Great person to deal with.Very Informative and Excellent Furniture selections.

Sales woman was great!

Deborah was amazing!! I swear she patiently showed me to about every sectional in the store. Lol! And I ended up with the one she had recommended first thing. She also suggested a lovely console table that was perfect for my place. Thanks so much for all the assistance and my beautiful new living room furniture.

Deborah was amazing very professional and organized smooth process through and through 👍🏼

Christine Martin was very helpful in choosing my furniture. She is also very friendly, knowledgeable, and didn't push one bit. As a matter of fact, she let me decide what I wanted. She did advise me on the colors that would work together. It would be me pleasure to work with her again in the future.

Deborah was awesome! So responsive and helpful! She made suggestions and answered questions! Highly recommend!

Tessa was great and very helpful! She was very patient with us as we struggled to decide and we appreciate her insight.

Dawna was very patient as I changed my mind a few times. She was very pleasant to work with and made our experience a great one. Chris the manager helped out on a nice deal. Much better than an online purchase and we will continue our business here in the future!

Ashley Homestore has the best selection of furniture, I had to look no more after coming to this store and found a perfect bedroom set and mattress. Dawna Stone was amazing with assisting me through the process!!

I purchased an entire bedroom set. We were talked into an adjustable mattress and frame. I was told that that frame would fit correctly into the king sized bed that was purchased. When all the pieces were finally delivered ( different delivery times), the delivery team set everything up. When we used the adjustable frame the screws that were meant to hold the slats tore the fabric on both sides of the foundation! Obviously, the bed and frame are not compatible!! After many phones calls to the store and corporate, they told us there are no refunds. They replaced the adjustable frame, but there are screw holds in the side rails! Looks horrible!! The nightstands that supposedly have phone chargers in them, do not work with iPhones… waste of money… Customer service is horrible! There is no such thing as customer satisfaction at Ashley Furniture. After spending many thousands of dollars there, I am highly disappointed and would never recommend them to anyone!

Deborah Lopes was a great help!

This store doesn't have the selection our store had in Virginia when we last shopped there so we were a little disappointed finding new furniture that we liked.

Out looking for a recliner and found one. Power, leather, and a battery backup if there is a power failure! Thomasina, our salesperson, was very nice while my wife and I browsed their store.

Tobin was great. Super knowledgeable and took care of us the whole time!

I had a wonderful experience and you will too. Buy something from Ashley now !!!!

Customer service was awesome Deborah was so beyond helpful and so sweet true meaning of southern hospitality

Thank you so much for all your help Christine!

Price was great and Dawna was even better! She really goes the extra mile to make sure your happy!

Tobin was great! Very informative and helpful.

Ashley furniture has been nothing but excellent to work with, especially Thomasina from the Myrtle Beach branch! If we had a problem or didn't understand something she was right there to help us out and so were the girls at the desk!

Wonderful experience so far! Deborah was amazing to work with!

Great deals for Memorial Day Deborah Lopes was a great sales person Very helpful

Deborah listened to exactly what we wanted and found is a great deal!

Sherena Shaw was absolutely the best sales associate. She did such an amazing job and has the best personality. She was very informative and helpful with any and all questions we had. Thank you for a great experience.

Great customer service from Austin Zink. Made the experience so much better.

We had been looking for a casual bar & this one is high quality, very well made & has a casual, elegant stance. Deborah Lopez, our knowledgeable, polite salesperson kept us informed & was a delightful joy to work with! We.will see her for any future furnishing needs. Cheers!

I purchased a new mattress from Costco, which will be delivered on the 31st. They only had a 7” low profile box spring and I wanted a 5”. I goggled what I wanted and Ashley Furniture popped up with exactly what I wanted. So I called the store and was given Deborah to assist me. She was prompt in giving me my two size options for my king bed, their respective prices and said she could get it ordered today. I appreciate her courteous manner and diligence to get my box spring ordered today.

Christine Martin was amazing. She has the patience of a saint. Very thorough. Highly recommend

Debra was very helpful, and knowledgeable. Thank you!!

Mike was great

Deborah was fantastic to work with. Made this very simple and quick. Highly recommend.

Beautiful furniture very nicely displayed. Friendly, helpful staff, Angela was showed us a bed that we are considering . She was such a great listener, we found exactly what we were looking for.

Deborah was patient and super helpful I had been to several stores for a new couch and was misled with delivery dates and out the door prices.

Our salesman Mike Buscher was very knowledgeable on all the mattresses which helped us make a decision.

Deborah is always awesome. Very efficient, helpful and never disappoints! Ordered multiple pieces through her, multiple times. Always beyond 100% satisfied.

We just bought a 2nd house in Myrtle, needed a lot of furniture. Using web site, we were able to narrow down our choices. Myrtle beach store was nice, good job show casing furniture. Donna with assist for Chris, her manager got us thru the stressful process. Please considering upgrading tech to give sales people iPads that they can scan and add to a shopping cart in store. Current process is painful. After we made initial purchase, we added more remotely. Chris was helpful. Movers showed up 10 minutes early for time but timing was perfect. They were really hard working, showing a great degree of care and concern for us. Zero damage to house and furniture arrived is perfect condition. Very happy we went to Ashley’s and glad Donna and Chris were our representatives. We have a few more rooms to complete, we will be back.

Very pleasant and knowledgeable staff! SHERENA was very helpful, not pushy. Great prices and quality furniture!

Deborah Lopes was very helpful and friendly. We enjoyed working with her.

The store had a very nice, relaxing atmosphere. There were no high-pressure salespeople. Our salesperson, Deborah was friendly, patient & super helpful. The furniture is beautiful! I can’t wait for my dining room furniture to be delivered.

Just finished furnishing our home from the Ashley Furniture store in Myrtle Beach. Mike went above and beyond and was extremely knowledgeable and helpful. I would highly recommend him!

Deborah was amazing. She was so patient and polite.

Austin was the best. He made a long distance purchase easy.

My visit was pleasant, no high pressure by a sales associate.

Deborah is so efficient. She gathered all of the information that I needed and was able to help my complete my order very quickly. Thank you For a positive experience.

Deborah was the best!! This was a long-distance purchase request, and she helped me every step of the way kindly and efficiently! Thank you, Deborah!!

Deborah was wonderful to work with. I got her card back in February and ordered everything from over the phone. Very satisfied with her customer service.

Deborah lopes was excellent and knowledgeable! We came back to purchase additional items from her because of her professional and experienced manner.

Deborah was simply the best! She is the reason I will no longer buy online and will buy directly from her. I had a not so pleasant condescending experience 1.5 weeks prior with another sales associate, and made large purchases online. I decided to give the store another try over the phone and Devorah was simply fantastic. Well done! ( aka may be recruiting you 😆 jk!)

EW! That's all I can say. Cheap furniture, awful customer service! Took 11 days to get a credit refund approved..and it was after I filed a dispute with my CC. I bought a set in the past and the paper actually peeled off the bed and bureau..exposed particle board. That was after they told me it was all wood. The manager wrote to me that she would fix it..never did!

EW! That's all I can say. Cheap furniture, awful customer service! Took 11 days to get a credit refund approved..and it was after I filed a dispute with my CC. I bought a set in the past and the paper actually peeled off the bed and bureau..exposed particle board. That was after they told me it was all wood. The manager wrote to me that she would fix it..never did!

Great shopping experience with Christine Martin. She really listened and helped us choose the right bar stools for our kitchen.

Excellent customer service!

Mike was very polite, helpful, & knowledgeable. Highly recommend requesting Mike for your furniture find needs at Ashley!

This review is just for Christine Martin she is the reason I when back and did my purchase she is professional, friendly and helpful. Overall the crew is not friendly I was there twice and service was poor. Christine helped me one day that I wasn’t able to stay longer but she was sure that she provided me with her presentation card so I call her on her cell and she called me back even was her day off she can teach some people in there how to provide services she provided me excellent service KUDOS for her

Our customer experience with Sherena was top notch! She listened to our design struggles and brought us right to the perfect solution! Cheers to her!

I would definitely recommend

Great help selecting furniture and terrific customers service post sake too!

Christine was very nice to work with, she introduced herself and gave us time to look around, when we couldn’t find what we looking for she knew just where it was..she was very helpful and we got just what we were looking for

Great selection and great service!!!

We had one of the best experiences!!! Deborah and Jim helped us out with our mattress and dining set!!

Mike Buscher was extremely helpful through out the purchase process. He greeted me at the door told me exactly where the items I was interested in were located and gave me a chance to look around. Once I found what I was looking for he guided me through the process. Great experience!

Christine Martin provided us with EXCELLENT customer care from the moment we walked in the store! She was knowledgeable , professional and personable!! Thank you Christine for being so wonderful!!

We struck gold at Ashley today! We needed to furnish 3 rooms and did NOT expect that we would find all 3 in one stop. When does that ever happen?! Well, it happened today! Sherena, our Design Consultant, was outstanding…great customer service, great eye for design, eased her way into offering suggestions/opinions, and made us feel like family. Our customer experience was 5-star all the way. Thanks, Sherena!!!

Sherena was very attentive and helpful in choosing our new bedroom suite

Very professional and personable and pleasant. Ty

Christine was great! I needed several room furnished and she was very helpful! I got all of my stuff ordered and it will be delivered and set up this coming Saturday!

Sherena Shaw was very professional and helpfuk

First, the sales person who led me in this whole home purchase was Sherena. Please know that this young lady exerted no presure and spent a couple of hours assisting me. She is awesome and GREAT for Ashley Homestore Myrtle Beach! Well, Extremely reasonable quality furniture and accessories. What sets this location apart is the quality of the folks that work there! EXCEPTIONAL ! Drop by and check them out. Not as you might think.

Sherena was fantastic! She was very helpful and knowledgeable of the items we purchased. She was available with a change we needed to make after our initial purchase as well. She will be our go to for future needs. Thank you Sherena.

Sherena was very helpful!

This furniture store has the absolute most helping representatives. I was able to get excellent customer service from Christine Martin with selecting the perfect living room as well as bed room set. I'd recommend this place to anyone.

Deborah lopes was very patient with me as I am very slow especially with walking. She went over every detail and made sure I understood. A real assess to Ashley. Great employee

Came to Ashley’s with my grandmother was greeted by a man named Kenny. What a great guy with great customer service. Will definitely be going back

Very nice and friendly service!

Great selection of furniture. Christine Martin was my Design Consultant and she made shopping for furniture enjoyable. She was very helpful, super friendly, and I felt no pressure. After shopping at every furniture store in Myrtle Beach and narrowing it down to 2 stores, she is the reason I came back to Ashley to purchase my sofa!

It was so easy to purchase and find out furniture at this Ashley store. Thank you Tobin Lenard.

Salesperson was attentive, patient and knowledgeable.

Deborah was very professional and extremely helpful! If you are in the market for home furniture, she is the person to ask for.

Great salesperson Deborah Lola’s, helped me with all my questions and ordering the furniture.

Great experience. Salesman (Kenny) was very knowledgeable and helpful.

Worked with Deborah she is great, We will be back because of her

Sherena was awesome! She was so patient with us while my husband and I shopped for a variety of items. Very friendly and knowledgeable. We will definitely come back.

Austin did phenomenal, was very helpful very accommodating and answered all questions with no hesitation! Thank you Austin for the help on our purchase!

Debra is the best salesman that you have! She absolutely is a pleasure to work with. She was so kind, very informative, extremely knowledgeable, and took me through every step of the furniture buying process to make my experience more than I could expect!

Sales person very pleasant . Took the time to listen to our comments . Gave us the opportunity to check out all mattress until we found the one we liked and needed .

My wife and I came into the store in Myrtle Beach and picked out a whole set that we thought we wanted. It was late the night we went in and Tobin was a great help. The next day I went back and changed everything making it a little complicated, but Tobin didn't bat an eye at me and really helped us pick the right bedroom set for us. The customer service I received is more than outstanding and I would highly recommend ashley furniture.

Deborah Lopes greeted us with a smile and the experience went beyond my expectations. (I am physically challenged). She was patient, quick to make recommendations that would meet my particular needs, and made several recommendations. I bought a reclining chair and a half and a full size sofa. Perfect fits for me (I’m short) and my daughter (she is tall). I’m absolutely delighted with the service, the products and Ashley Furniture!

I can not be more happy with the service that I received from Deborah Lopes this evening. When I walked in she asked how she could help me a LISTENED to what I needed. I am so excited to say that I found just the perfect chair for my in-home day-care. I know I will enjoy my new chair for many years to come.

Christine Martin was great! She made sure we got a great deal. Thank you!

Great experience at Ashley today, Christine was great!

The shopping experience was very stress free. We were showed the area of the store that had the furniture we were looking for and allowed to look without somebody hovering over our shoulder. The sales person, Tobin, would check back and answer any question that we had. We found what we were looking for within our budget. All in all a great experience.

Kenny was very knowledgeable and personable. If you need any furniture, go see Kenny!

Great customer service. Very friendly. Would work with Sherena again.

Tobin was very knowledgeable and extremely helpful and not pushy. Thanks Tobin

Sherena made me and my wife feel so welcome in the store and went above and beyond to make sure we got the best deal on a great dining room table!

Deborah provided excellent customer service!

Great store! Kenny Fisher helped my wife and myself find exactly what we were looking for. Kenny was able to answer all of our questions thoroughly and his professionalism and friendliness made our trip to Ashley very enjoyable. Thanks Kenny and everyone at Ashley!

3 years ago we bought a sofa sleeper and loveseat and other things. We paid for a 4 year Warranty. The couch is definitely not worth the money. It looks like a 10year old peice of furniture and the sofa bed needed to be repaired and by the time they contact you and then set up a date to repir it, it will be 4 months. I wouldn't go back

Christine was great. She displayed patience with a friendly professional approach. She made my experience along with purchasing a pleasure.

Deborah was great and very helpful!

Deborah was very knowledgeable and explained all of our options well. I would highly recommend

Great Experience Tobi was my sales person and was very knowledgeable and helpful.

Sherena was so very helpful with my purchase of my reclining sofa. I came into the store with a printed advertisement from the Ahley furniture website. She and another coworker explained the item wasn't available. She helped find another sofa that was suitable for me. I loved her kindness and compassion and consideration for what I needed. I will always shop at Ashley furniture in the future if you retain employees like Sherena. Thank you again Sherena.

Knowing what we wanted when walking in, Sherena provided us with a professional, quick-but-not-rushed, enjoyable couch purchasing experience.

Had a terrible experience with the sales managers. After spending over $3000. They were complete snakes in the grass. Worst consumer experience I've ever had. They were great up until they got my money. I would not recommend them to anyone. Personally will never return. There only saving grace is the delivery team. Which by the way is a 3rd party company.

Chris was very nice and made our experience very pleasant

My Husband and I had the best experience shopping at this store. Chris was very knowledgeable and helped us find the perfect mattress. I was very pleased.

Fast service, transaction was clear and smooth.

Very welcoming, courteous and polite

Both Tobin and Christine provided me with Qualify service. I would definitely refer a client to either one of these fine people!!

Tobin and Kenny were very friendly, informative, and helpful with selecting my new couch. Highly recommended and the help is very much appreciated!

Very nice experience working with Chris selecting our new couch and chair. Chris was very knowledgeable and helpful. We are looking forward to the delivery of our purchase.

Sales associate Kenny greeted us upon entering the store and let us browse without any sales pressure. Once we narrowed our choices, he helped us without any undue pressure. He made sure we received the best pricing for what we purchased. Will definitely return to this Ashley store in Myrtle Beach and request Kenny when we need to purchase additional items

Deborah was great to work with!

Christine Martin was extremely helpful, not only in purchasing our furniture at the best price but also with extra advice for our newborn baby! Talk about great service!!!

Chris was very helpful. I was there to make a mattress purchase and he made it very easy. I would recommend this Ashley to anyone.

Deborah was very helpful and worked diligently to find discounts. We will shop at Ashley's using Deborah from now on.

Great salesperson, extremely efficient and professional. Highly recommend

Very nice customer service, Deborah was very helpful in guiding us in the right direction! Will be returning for my future needs for our home!

Deborah Lopes was excellent and extremely knowledgeable

My husband and I had an outstanding experience with Sherena. From the moment we walked in, Sherena was friendly and helpful. She explained the pricing and the deals they had going then left us to explore their inventory. She checked in several times but never came across as pushy (as sales folks sometimes can be). She was honest, personable, and overall very pleasant to work with. We left the store and stopped at three other furniture stores to ensure we were selecting the best furniture for our needs and we were very happy to return where we started. Sherena is a great asset for Ashley Furniture and she’s excellent at her job — the lovely, well-made furniture we bought is the icing on the cake for us!

We walked in & instantly greeted! We were asked what we were shopping for today & then directed exactly where we needed to go! Deborah helped us & was so informative. She explained everything to us. We were able to use a credit and everything went smoothly! I will definitely keep shopping at Ashley.

Thomassina Watts is an exemplary sales professional. I would recommend her to anyone who needs furniture. Her responsiveness is second to none.

Tobin was extremely helpful in our purchase of a sofa for our new home. Truly appreciate the way he allowed us to work around the store at our own pace until we were ready to make a decision.

Tobin is the best!

My entire house was purchased from Ashley. Moved to Myrtle Beach and decided I needed a few more furniture. Staff was not interested in providing assistance and selection was minimal. Very disappointing.

Deborah Lopes was very helpful and very friendly. She was very knowledgeable. Would definitely shop there again.

Tobin made sure our experience was everything we hoped for. We walked away with a few beautiful pieces for a fabulous deal. Thank you for great hospitality!

Thomasina was great!! Pointed us in the right direction with a mattress and what type of sofa to get for what space we have. 10/10 recommend Ashley furniture

Deborah was extremely helpful. She was knowledgeable and practical. She made the shopping experience a pleasure

Deborah was the best!

We had a great experience. Deborah Lopes was awesome to work with and a big help!

We purchased a beautiful sofa sleeper, and our sales associate Kenny Fisher was amazing. He was so helpful and knowledgeable of the products. It was such a pleasure shopping and purchasing with him.

Debbie was outstanding and very helpful

From start to finish..perfection! We were able to get everything we wanted, and at a great price. Out furniture came and early and they fit us in for delivery withing days!! We had our furniture within 1 week of ordering. Thank you!!!

GREAT experience!!! Sherena was an absolute pleasure to work with. She was very pleasant and knowledgeable. She wasn’t pushy like you’ll find at some furniture stores. I literally felt like I was shopping with a friend. I would highly recommend Ashley and look for Sherena, you’d be lucky to get to work with her.

Five and a half stars for Tobin Leonard! Extremely professional , friendly and top notch service! Will be back!

Best seller, Austin Zink

Tobin in the Myrtle Beach store is great! Easy to work with. Not pushy. Very knowledgeable. Here today for my third purchase with him. Will return again and again.

Very helpful, gave thorough explanation of options, no pressure sales

Fantastic sales staff and great furniture choices !

Cristy and Austin were so nice

Tobin was great! He didn’t waste any time answering our questions, expediting our order, and reassuring us that our order would be ready when we were! Thank you Tobin!

Ken. Was awesome

Tobin was wonderful, very helpful!

Perfect blend of casual yet classy! Deborah Lopes was helpful and ensured we were considering the ‘style’ we both wanted. She was respectful, helpful, and had a great sense of humor. Great note-taker too!

Sherena was amazing…got me the best deal possible..highly recommended

Kenny wasn’t pushy - extremely helpful and patient. He made our shopping experience a pleasure!

I worked with Chris Hubbell and he was fantastic!

Thomasina was so helpful in helping me find the perfect rocker for my nursery!! She was so personable.

Had a bad experience at another store, came to Ashley, Deborah waited on us and she was amazing, energetic and helpful.

Thomasina was a very professional, patient, and helpful associate. Would highly recommend looking for her on your next furniture purchase!

Deborah Popes was awesome! Great help with great ideas

Very professional and patient . Excellent service

Great customer service. Toby was extremely helpful!

Great experience, Kenny was awesome and didn’t push or bother us. He was just available when I needed him.

Austin Zink did a fabulous job. Thank you

Austin made the experience great!

Amazing CS

We wanted to look without being bothered. That's not possible here. Sheesh, I'm looking for furniture not a car!

honored a price match. fast and easy transaction. can’t wait to get my sectional delivered.

We had such a great experience with Deborah at Ashley furniture. Highly recommend her to any potential buyers!

Chris is awesome! Very helpful and he has a great personality! Give him a raise!

Sherena was very knowledgeable about the product and led us right to the perfect purchase. Awesome job by Sherena....thanks.

My husband and I were looking for a sofa or sectional and thought we’d start our search at Ashley Furniture. We were greeted warmly at the door by Deborah. Deborah was extremely helpful and patient while we searched the entire store. There was no hard sell. Deborah was there when we needed her and she gave us the space we needed to make our decision. We found the perfect sofa and ottoman plus lots of really nice accessories I wasn’t even planning on! Any time I need furniture, I’m going right back to Ashley and I’m asking for Deborah!

Austin was great Not pushy Fun to work with

Deborah was outstanding in helping us find the sectional we wanted. She answered all our questions and explained all the finance options and discounts extremely well. Will definitely go back for our next furniture needs.

Stacy is very helpful; very knowledgeable on the products. Extremely patient. Overall a wonderful experience

Austin was so helpful & very pleasant to speak with! Thank you so much!

Customer service excellent. Furniture quality, beautiful and great selections. Thank you

Several purchases from this company over the years and very pleased with the quality of their furniture. Thomasina has been very helpful this week, helping my mother and I find different pieces for different projects. I would highly recommend her to anyone! Thanks for everything!

Thomasina is just a pleasure to work with! Second time coming into the store this week and she was extremely helpful in my purchases! I look forward to adding future pieces along the way to our remodel. Thanks for the help!

Came here in December to look at mattresses and the sales manager Chris showed me Tempur -pedic mattresses. They hide the price and once you fall in love with them they show you it costs $3-4000. But don't worry because they have a 90 day guarantee. But if that is not in your budget we have an Ashley store brand similar for only $1000. He takes you over to show you and it feels ok so you order it. They deliver it and set it up and the first night it's like sleeping on a board. You call the store and they tell you that there is no trial period but it should break in after 30 days. B.S. Still hard. It conforms to your body but its just as hard. This is the most uncomfortable mattress we have ever bought and slept on. So disappointed. We planned on furnishing our whole house from there but will never return. STAY AWAY!

Nice furniture, and friendly helpful staff.

Excellent customer service!

Thomasina was wonderful and very helpful/attentive today. We’ve purchased several pieces from this company over the years and their quality has held up well. I’m happy to have a new point of contact in Myrtle Beach. Thank you for helping my mother and I pick out some beautiful pieces this week, Thomasina!

Excellent salesman Chris was very helpful and very knowledgeable. He made my buying experience very pleasant. I came in just to look around but am very happy with my purchase. I would highly recommend this business and the sales personnel.

Chris Hubbell was great. Patient and very accommodating

Great and fast help with my furniture purchase! Mike was helpful and efficiently provided all the details.

Tobin Lenard and Stacy Banyay helped to make our purchase worth the wait.

Christine Martin was fantastic! The perfect level of assistance and follow up and made sure I got the best deal!

Great Experience! Tobin our Sales person was very knowledgeable and professional. Laid back atmosphere. Go see Tobin if your looking for furniture

Thank you to Christine M who made my difficult situation an easy one. I had to search for furniture from out of state and place a phone order with Christine. She was friendly, knowledgeable and professional. She handled my situation easily and made my experience a pleasant one. Thank you. I’ll be sure to look you up when I finally arrive in the area.

Thomasina was so helpful and so kind. We really enjoyed shopping with her!

Working with Deborah was awesome. She is very knowledgeable and very personable. Will definitely be back.

We had a great experience with Kenny Fisher at the Myrtle Beach Ashley Home Store. His knowledge and attention to detail was very helpful!

I was able to get all furniture in one big package with good price. Mike was very kind and helpful. Great experience

Very good customer service. I will be going back !

Went to Ashley today, and Thomasina took very good care of us! Tobin, the manager was a great help. Five stars!

We had the best and most comforting experience at Ashley furniture with both Sherena Shaw and Tobin Lenard. They both went above and beyond to help us find the perfect furniture for our new home. We are forever customers now.

Second purchase from Ashley, first time here in SC. Christine helped us right from the start. She was very pleasant and knowledgeable. She helped us find and order a sectional to fit our room. Very pleased.

Thanks so much Chris for all of the help! So patient taking my order on the phone while taking care of customers in store also! This is one reason why I return to Ashley for furniture !!

Stacey was so helpful & kind… We will be back!!!!

Sherena is very helpful and nice personality

Mike was very helpful in showing us exactly what we were looking for. Pleasure to do business with.

Ashley was my last stop of the day shopping for the right look sectional sofa and that’s where I got it. It was the right size and look I was looking for, and the sales person ( Sherena ) was very helpful and shopping was enjoyable.

Salesman was very polite, helpful and knowledgeable. He helped us to make our decision. Will shop there again.

Really efficient and went well, Mike was a great help, very understanding and patient, and adapted for my hard of hearing grandfather as well

Tobin was fantastic! Thank you so much.

Got a great deal at Ashley. Christine was our sales rep and she was very professional and has a great personality. Our orders arrived at our house as promised and we'll be back to see Christine for more great deals.

Great shopping experience. My Sales Woman Stacy Banyay took the time to show us through out the store and show us different options for the furniture we were looking for. Found what we needed in under 15 minutes. Ordering process was quick as well. Now waiting on the call for delivery.

It was fast and easy no pressure! Kenny Fisher was very friendly and knowledgeable of the furniture we were interested in.

Chris was absolutely amazing and helpful.

Tobin was very helpful purchasing our new couch.

Thank you to Thomasons Watts for helping us find our new couch! She was very outgoing, energetic, and helpful! She went out of her way to get us the best deals. We can’t wait to get our new couch!

Excellent customer service from Austin, and good deal on recliner sofa!

Deborah did an excellent job of helping us with exactly what we were looking for.

Fast, easy purchase. Thomasina made our new couch purchase fun!

Deborah was fabulous! She took great care of all of our needs. If you're in the market for any kind of furniture, you got to check her out!!

Kenny very helpful he is only sales person i use everytime i come to ashley . Highly recommend kenny for future buys

Deborah was GREAT! Made the experience quick and easy

We came in looking for a sofa. Our salesman Kenny Fisher was very informative ,allowing us to look on our own but was close enough to answer any questions we had. Every sofa we looked at was made in NC! We found the perfect one for our home here. I highly recommend anyone looking for their home furnishings to stop here first.

My husband and I had a very pleasant day shopping for dining room furniture. Met Mike a salesman when we walked in told him what we were looking for and he told us where to look. There was no high pressure sales, which we loved. When we needed to ask questions he was there to help us. Mike is very pleasant, easy to talk to and helpful.

Very happy with Ashley Furniture and the manager Tobin. The dresser and night stands were in stock and ready for delivery. The check out process was smooth and painless. Would recommend Ashley Furniture to anyone.

I purchased a power reclining love seat in early Nov 2022. The original delivery came in with some manufacturing issues. The arm padding was 'bowed' and the stitching was not clean. Also one of the back panels was very crooked! The delivery guys said that I had to call customer care because they could not take it back. I called to complain, sent in photos, and was told that they wanted to repair the chair. They sent some fabric to my home and later a Tech to fix it. When the tech arrived, he said that they did not sent the right stuff to fix this issue. I called customer care back and insisted on them sending me a new love seat because I should not have to repair when it is brand new. While waiting for the new replacement, the power button casing came out of the chair and is now broken! The new one arrived today, unwrapped or boxed! When it came into my home, the driver took photo's. When he went outside with my old one, I looked over the chair and specifically tried the power button cover. It came off and broke! I refused the delivery and called customer care. They said that the chair was received without damage! I did not receive the chair!! I have on the phone with them trying to get a refund. They say all sales are final! Well no one told me that! I am waiting for a callback on what their next step of action would be? I do not want another one sent! I am not a happy camper and will never shop at Ashley Home Furniture ever again!

Kenny greeted us at the door as soon as we walked in. He couldn’t have been more pleasant and courteous. He gave us time to browse and he checked on us periodically. He answered my multi questions whether big or small. He gave us a real education. We will always remain An Ashley customer not only for the quality of your furniture but because of your awesome staff. Thanks Kenny !! Sincerely , Janet & Jay Edelman

We had a nice enjoyable experience at Ashely. Stacy did a great job of being informative but not overbearing. The worst part of furniture shopping is when someone grabs you at the door and follows you around the whole time. We didn't feel over encumbered during our experience. Once we decided what we liked, Stacy stepped in to give us the relevant info. The truth is we don't normally shop at Ashely. They tend to be on the higher end of the price scale however we found they had some really nice and unique pieces this time around. We are very happy with our new table

Thomasina is the best...professional, patient and thorough. I've seen none better. We walked in the store to simply window shop and walked out with over $10k worth of furniture...simply because she was genuine in ensuring we had a buying experience at the lowest cost. The best of the best!

Deborah did a great job with helping us!

Kenny was awesome . He listened to my wife and I and let us make our own decisions! Quality guy with a Quality stire!

Sherena was wonderful & was very knowledgeable. The staff was awesome. Got great furniture at a great price.

We really appreciated the professionalism, courtesy and willingness to listen to the customer and do everything possible to fulfill their needs and wants. If we ever return to Ashley, we will for Sales Associates like Kenny.

I was looking for a very specific couch and Christine couldn’t have been more helpful!! She went above and beyond to make sure I got exactly what I wanted!

Sherena was very helpful and kind. She was very informed of all we were searching for.

Great service

Thomasina, is a excellent employee so helpful and takes her time with her clients. I wish all companies had a employee like her.

Tobin was very knowledgeable & friendly

Knowledgeable and service was fast!

Thomasina was a pleasure to work with and made our furniture purchase so easy. Very happy and would definitely recommend.

Christine was the consummate professional. Our experience with her left a lasting impression of Ashley Furniture and their values. Michael and Darius delivered our furniture ahead of schedule and demonstrated courteous, professional customer service. Our experience, as a whole, was first-rate. Thank you!

Thomasina was amazing and extremely helpful ! Definitely deal with her when you go to Ashley Furniture !

Tobin was very helpful and worked with us!

Tobin was great! Got us exactly what we wanted!!

Sales representative was very professional, helpful and knowledgeable.

Sherena Shaw was very professional. She helped me find the right size tv stand and great insurance highly recommend!!

Ms Christine Martin was great to work. No pressure on buying and went out of her way to be sure that I found the perfect item!

We had a very pleasant shopping experience at Ashley furniture. Kenny, our sales associate, was polite, knowledgeable, very friendly. He answered all our questions and concerns. The shopping process was easy and didn’t take long. We definitely will shop at Ashley again in a future.

The furniture is nice but kinda expensive.

Deborah was awesome and knowledgeable. She took her time with me and didn’t rush or force me into buying anything.

Very enjoyable experience today. Deborah was knowledgeable and answered all of the questions we had. She explained everything in detail. So glad Deborah was our sales rep!

Our sales rep, Kenny, was awesome, professional and helpful. He helped us pick out the perfect matching coffee table to go with our livingroom set, and he gave us guidance to the bedroom set that suited us best. The best part of it all, no hassle, no pressure. Thank you Kenny 😊

Christine was my sales associate. She was very knowledgeable and friendly.

Austin is a very affective and patient communicator, with excellent customer service! An enthusiastic gentleman with integrity.

Tobin was extremely knowledgeable and friendly and gave me what I wanted for a great price.

Tobin was extremely helpful with the purchase of a bedroom set.

Kenny was very helpfu. knowledgeable and efficient. I highly recommend!

Austin was great and very helpful.

We had an awesome experience working with Kenny Fisher today. He was very informative and helpful with any questions we had. Portrayed tons of knowledge about the product and was very personable and easy to work with. 10/10 thanks Kenny!

Very good salesman

Austin is our new guy. He was great. Very helpful and patient. 5 star all the way.

Chris was awesome! He was very helpful and patient!

Chris

Deborah the sales associate was so helpful with ordering my bedroom set.

Our salesman was Kenny Fisher at the Myrtle Beach office. He was very knowledgeable and pleasant to work with. Would highly recommend this store!

Deborah was very helpful when we came in to shop. She checked on us, but didn’t hover and make us feel uncomfortable or pressured.

Very helpful and patient with our questions and needs.

Austin was our sales person and he was wonderful!!! What an asset to the store. We found everything we were looking for. Great experience!!

Mike Buscher was my salesman - he was amazing ! Extremely helpful , honest and not a pushy salesman ! I will be sure to always ask for him when I return as he made our experience wonderful !

Sherena was Excellent sales representative . Very helpful.

Chris Hubbell and Ashley were great!! They even found me unused credit that I had!!

Thanks Chris, was great working with you.

Christine was great to work with.

Deborah was very helpful in answering all my questions, offering guidance, and suggestions. She made my purchasing experience simple. I'm very excited to get my new furniture!!!

Great Service with sales man Chris

Thank you to Kenny Fisher, our salesperson, who was very informative and very helpful. He made our shopping experience such a breeze.

Kenny did a great job helping pick out furniture. He was very attentive and all over helping navigate around the store. Ask for him when you shop at Ashley

Tobin Lenard was awesome. He took time to explain the difference between the products. He asked us what we needed and wanted and gave us some options. Tobin is a great sales person for Ashley.

Beautiful furniture and great quality. Affordable

Great Experience. Tobin was excellent to work with, was very patient and really made the process smooth.

Thank you Stacey for assisting me with furnishing my entire new apartment! I am so pleased with the attention you have given me and the money you saved me! I will definitely return for future furniture purchases!

Sales Associate Christine Martin assisted us in purchasing an end table to match our existing decor. Christine greeted us at the door and handled our purchase in under 30 minutes. Very happy with the service we received from Christine and Ashley Furniture!

I had a great experience with Thomasina. She was very helpful and a joy to work with. She made the process seamless! I would definitely shop at Ashley again.

Austin was Great

Many items must be ordered and cannot be shipped from stock. Thought the prices were on the high side. A LOT of floor stock.

Great service by Kenny in purchasing a bedroom set. He was very patient in listening of what we wanted and locating the furniture.

Sherena was great and extremely helpful with getting us the most for our money

Great purchase experience Deborah was awesome!

We had a wonderful experience with Sherena. She was very helpful and pleasant.

Chris was very pleasant and was very informative.

Very helpful and knowledgeable

Found what we were looking for and the associates were really helpful.

The sales people are not pushy at all. They greeted us when we walked in and allowed us to shop around. When we were ready for a salesperson, they were ready for us.

Sherena Shaw was very helpful and very kind.

Very pleasant salesperson.

Thanks to Jessica for answering all our questions & being so informative. It was a pleasant experience.

Had a great shopping experience Kenny was very knowledgeable of product i was looking for

Our salesman, Austin, was very helpful and professional. Would recommend him and Ashley Furniture.

So sweet and very helpful. Will definitely refer her to anyone

Austin was very knowledgeable about the products and friendly. He worked with my budget and helped me order what I needed and delivered before Christmas.

Sherena Shaw was an awesome sales person! She was very knowledgeable and professional. Very helpful in helping us pick out the perfect furniture for us!!

WORST EXPERIENCE OF MY SHOPPING LIFE!! I purchased an item that apparently was not being sold by ashley..... order placed 9/19 my card was charged then i found out the item is on back order. I finally receive the item 10/2. Ashley has run a "pending charge " on my card every single Monday since ..When I call to have them resolve the issue I get no results. Nothing....they are going to fix and call me back, they are going to escalate and call me back, no manager is available to speak to me but they will call me back. I assure you none of this has happened. When I attempted to record the conversation and alerted them as required by state law they refused to speak and told me they will not until i acknowledge the recording is stopped. What a way to treat customers. Appalling. Never ever will shop with Ashley again. BUYER BEWARE!!!!

If I could give 6 stars I would. After confusion from my first trip there, Tobin, one of the managers completely changed my experience at Ashley. I could not be HAPPIER with the service there. Tobin really went above and beyond for me and my boyfriend. Will always recommend. Thanks Tobin!!!!!

Thanks to Christine for answering all our questions and helping us with our purchase. Christine was very knowledgeable and helpful it was a pleasant experience and we will be back!

Great service

Every one was very kind and friendly! They went above and beyond explaining in detail prices and delivery times!

Speaking to Marian in distribution was one of the worst customer service experiences I've ever had. She was rude the second she picked up the phone. If this is indicative of how Ashley's operates you're better off going to Living Spaces. And before a moderator comments back at this, go listen to the recorded call for "quality assurance."

Good customer service she did a good Job Christine RR

I had a great experience with Kenny Fisher and he was very helpful.

Fast and great service! Love their furniture.

I have been sectional window shopping for the past few weeks. I thought I was completely prepared to make a purchase when I finally went into the store. Turns out I had more questions. Thankfully, the associate that greeted us, Kenny, was knowledgeable and on top of his game. He was able to answer all of my questions and help me pick out the perfect furniture for our living room. He was not pushy and very polite, he even walked the floor and found the ottoman I was looking for. He explained the entire process in detail and was so helpful. Great experience!

Austin was very helpful and nice from the time I walked in. He is a great sales person. I will come back and see him again in the future for some other stuff. I really like the dining room set we picked out.

Kenny Fisher, our sales associate, was very welcoming. Showed me additional items that I may have interest in regarding the look we are going for. He gave us room to walk around and look at everything else. And checked-in when it was appropriate. We are excited about our complete bedroom set being delivered and setup in a short window from purchasing.

Christine was very help with all my questions and made the experience very easy!

Stacy Banyay worked with us on selecting our furniture. Was excellent to work with and very knowledgeable of the products that they offer. Will be buying from here in the future.

Went to Ashley Furniture today and worked with Kenny. Very friendly and helpful through out the whole process. We look forward to working with him again.

We’ve been to Ashley’s Furniture many times and everyone is always so helpful but this time Kenny helped us and he was by far the best. He was able to find us exactly what we needed and on top of that gave us a really really great deal on everything. Highly recommend Ashley’s Furniture but if you stop in please ask for KENNY!

Awesome customer service. Great experience. Kenny was very pleasant and very knowledgeable. Will definitely be back when I need more furniture.

Austin was great to work with! We had an amazing experience at this location!

I just had a very nice time choosing bedroom furniture from Jessica. She had great ideas, and I look forward to working with her to furnish the rest of my new condo! Jerry

Tobin was very helpful and did not push. He was very good answering all our questions with practical advice

Could easily give 6 stars! Thank you so much to Tobin who took such good care of us. I’m impressed and appreciative that his focus was making sure we were happy with all our choices. Looking forward to coming in again soon.

Austin helped me through every process and made it as easy as possible!!

Sherena was amazing so helpfully and patient with us. We asked alot of questions and she made it seemed like we were no bother at all. Ask for her 1st you won't regret it.

We are very pleased with our service.

I got wonderful service from Stacy Banyay. She took her time and didn't pressure me in any way.

Sherena Shaw was awesome! She gave great information, made helpful suggestions, and allowed me time to make up my mind. She was very attentive and made the buying process easier than I've ever had at a furniture store!

Kenny was very professional, helpful and easy to deal with. Thank you Kenny

Kenny was amazing from start to finish. He let us look, very knowledgeable and not pushy.

Our salesman Tobin was very professional and answered all of our questions. I feel he did give us the best price he could. I highly recommend him for your furniture needs.

Thomasina at the Myrtle Beach store helped me get my mattress. She was exceptional in her knowledge, professionalism and patience.

For over 3 months we have been trying to get a resolution to a mattress purchased for my daughter. Mattress in store does not compare to the one we received and is way too hard. We have been calling since the day mattress was delivered. No exchange or return. They do not tell you this at time of purchase. After spending over 4,500 in store they simply say "you signed the contract". Think long and hard before purchasing from them. They just want your money and don't care about customer satisfaction! Horrible experience.....

Great salesperson, great prices and love the furniture.

Stacy was great!!!

Sharena was super!

Deborah is a new sales associate and did a phenomenal job. Bonus getting card and decor items. If you are looking for anything ask for Deborah

It was marvelous. My sales rep Christine was very patient and helpful. Will definitely be back

Kenny is a great example of good customer service. It didn't feel like I was rushed and he explained everything in great detail. I'm extremely pleased!!!!!

Kenny Fisher is very knowledgeable, patient, and explains everything in great detail. He took lots of time with us during the entire process, we never felt rushed, and made our experience great!

My husband and I came in to look for a new sofa set. We were greeted at the door. Sherena gave us space to look around, and made us feel very comfortable! We asked her several questions and for several prices for different sets. Sherena gladly assisted us with all of them.

Tobin was very helpful but allowed us to explore. Overall, great customer service.

I was in need of a new dining set and Tobin Lenard was amazing when it came to listening what I was searching for. He spent a ton of time walking me around the showroom showing me all that was offered and all the options. He made it so easy to figure out what I wanted and handling all the paperwork. Setting up financing was a breeze. I will definitely be going back for more furniture in the future.

Our salesman Tobin was outstanding ! Helpful and knowledgeable about all the beautiful furniture and Accent pieces. Thank You

Was very helpful but not overly helpful. Didn’t push you. Tobin was very helpful, very polite.

Ashley Furniture sales person Serena is terrific as was the store manager on my recent purchase. I thank them both.

Great prices and nice quality The sales person was great he found the best deal for us

I was very pleased with Design Consultant Sherena. She was very helpful and knowledgeable and made the whole furniture shopping experience very enjoyable. She also kept me very close to my budget. I would highly recommend her to friends and family.

Tobin was very helpful!

Tobin was great, he explained everything very well and took time to answer all of our questions. Very nice and pleasant experience. We would recommend Ashley Furniture and ask for Tobin, he is nice and friendly.

From the time we walked in Tobin was very attentive. He took the time to explain things, answer any questions we had and we didn’t feel pressured. He is an awesome salesperson.

Our salesperson, Sherena, was just the right amount of attentive. She allowed us browse freely, checking in from time to time and was always available for questions with good knowledge of the products. Quality furniture at a good price.

Tobin was great to work with.

Went in looking for a bedset and were fortunate to have Tobin help us out. He matched the prices we had seen online and helped us out with our price and financin. We gladly came out with just what we wanted.

Ordered through the Myrtle Beach store by phone because I couldn’t get it to go through online. Tobin assisted me with my purchase. He was very knowledgeable and helpful. He explained the warranty details and delivery process. Tobin made the sales process very smooth.

I would love to give 5 stars because Kenny was so awesome to deal with but whoever they use to set up delivery is awful. We ordered furniture to be delivered and paid for set up. They arrived and said they were supposed to drop off only but there paperwork along with ours showed setup. They said they would have to take back to warehouse put together and possibly could bring back next day. We couldn’t take chance because we were leaving town so my husband and I spent the whole day putting together 3 sets of bedroom furniture. The guys that delivered were very nice I assume it’s whoever is setting up delivery that made mistake. In any case we lost trust in company and purchased the rest of furniture elsewhere.

Tobin was great to work with and knowledgeable. Another sales rep offered us a three year warranty but he gave us an extra year for free. Thanks for all the help Tobin

Tobin was excellent!

Tobin Lenard has a great personality and a lot of patients with his costumers thank you for the amazing person you are.

5 start experience great customer service

Tobin was so helpful and he has the greatest customer service skills.

TOBIN LENARD... it is a great customer rep, he is knowledgeable and very experience of what products he sales.

Love this Store

Great experience with Tobin. Knowledgeable and friendly without being pushy! Highly recommend!

Sherena was very friendly as soon as we walked in. She had helped with finding the perfect couch for our new family home!! She is the best i will always recommend her

When we walked in the door, a sales lady warmly greeted us and explained the sales. We wondered around and she found us from time to time and answered all our questions and pointed us in the direction of everything we were looking for. She was very knowledgeable and very professional. I didn’t feel pressured or rushed. The prices for the quality furniture was unbelievable. I was extremely impressed with the whole process. I will be back!

Great service .Found what we wanted .

We came back for barstools today and were helped by Sherena what a personality. She was so helpful and yes we bought the barstools. Thank you Kenny for asking Sherena to help us..

Bought a haul of furniture for a few condos and Sherena was great to work with!! Got us the best price out there and the delivery /assembly option is the best! Excited to see it all in a couple weeks!

This review is specifically for the customer service I received in store. Thomasina helped me select a beautiful couch and love seat combo and was so personable and fun to chat with. She made the whole process so easy and I was happy to purchase with her! Now, reading these reviews, I am a little nervous seeing what a hard time people are having with delivery dates. I actually read someone's review saying she promised them a 2-3 week delivery time frame (but usually arrives sooner) which is exactly what I was told for my pieces. Today is Oct 6 so I'll update my review once and if I get my furniture. Crossing my fingers bc it sounds like it's a nightmare to get anything resolved!

Spent a good amount of money in there, my dog literally barked twice in there and someone yelled “we can’t have barking in here” and then another rude comment right after that was said but I won’t mention that one. Our salesman was great no complaints, checkout took a very long time not the friendliest staff seems like a lot smug attitudes with unhappy faces that work there.

Staff are quite helpful. No pressure to buy. You can meander the store at your leisure.

I have been buying furniture since last year when I moved to myrtle beach . I stayed with Tomasina.. she is wonderful and goes above and beyond to make sure you get the best out of every promo and furniture for your needs..The furniture did take many months to come but not at the fault of the store. I do agree though that they should contact the customer every few months to let them know the status incase you need to make a change and cancel . I recently went back to make another purchase ..

Not much to choose from

Poor. Customer service a lot of passing the buck. I bought a sofa from them I bought the 4 year protection package got the rim around with that I sent pics several times. Then they finally got it cleaned. But the spots came back more pics were sent and finally after many months they agreed to replace the couch. I was told it would be picked up on a Tuesday then it was a Thursday. Then they called and said the delivery truck broke done I blew my top I lost pay for taking the afternoon off I told the agent I didn't care not my problem get it figured out and get me my couch today by 430 as promised. I will NEVER. Purchase from them again.absolutely horrible customer service experience!

Great selection, poor service… we were looking at one of the sofas online for months and just bought a house so we came to see it in person. Not even one person came up to us nor helped us, the man with the tattoos really likes his chair and cellphone but apparently not helping customers. Taking my business somewhere else, thanks!

If I could have picked zero, I would have. We had the WORST customer experience ever. 2 different sales people told us we could return a table if it didn’t go with our decor. Well it didn’t go and surprise NO RETURNS. Now we are stuck with a table that doesn’t match. Maybe some training might help.

Manager was awesome to work with and we left very happy with our experience. Thank you!

We are moving to Myrtle beach at the end of this month. Last may we ordered some furniture from your store. We put 25% down as we where to,d if we pay it in full it would need to be delivered in two weeks. So we waited until today to pay off the amount owed. Speaking with Rachael Lenard we where told that only a portion of our order would be there when we where to move in. The bedroom set was a major piece missing. Racheal made some calls swooshed her manic wand and got most of our order being delivered when we get there. How I wish I could get this kind of kindness and great customer service in any other dealings with companies. You need to know and acknowledge employees that go over and above to keep you customers happy thus keeping them loyal. Racheal is one of these types of employee that I as a past employer would have hired in a second. Thanks Racheal, you are the hero!

This is an update to my previous review. Ashley contacted me & did give me a credit for the price of the previously purchased loveseat. We have since ordered a new loveseat with that credit! I thank Ashley & we're keeping our fingers crossed for better results!

Wow! Where do I begin? Tessa Van-Riper is a rock star!! From the moment I walked in, she greeted me and listened to my plan for design in my home, looked at my style, and helped me choose the perfect table and chairs for my space. I am 26, and most of the time people my age are judged or turned down. It’s sadly an automatic assumption that we don’t have money, or are wasting time. (I did pay in full, so no financing there) Tessa never pre-judged and really got to know me. I call it creating the repore with a customer. Just a wonderful experience! And what made it even better, was that I had such a great experience that even waiting a year for furniture didn’t phase me. I don’t live here primarily and my parents own a beach house in North Myrtle. It was worth the 3 hour drive from Raleigh, just for the experience alone. I truly believe that Tessa has a natural gift for design and creating a catered experience, and I hope Ashley can recognize her for that and use her in a role where she continues to shine. Y’all truly made customer service top notch and I am so satisfied with my purchase, that I’ll be buying bar stools for my kitchen next. 😁 Thanks again! PS: Even the dock loading people are super nice too!

I had been window shopping around for a mattress for quite a while and in late May 2022 I finally decided to get serious about my search. I looked around all over the place, including Ashley Furniture. With my search at Ashely I was lucky enough to come across a salesman named Austin Zink. Austin was very kind, easy to talk to and did NOT pressure me into anything I was (or wasn't) looking for. But something I appreciated the most about his service, was how humble he was. He admittedly said that he was new to Ashley and didn't want to give me any false information, so he quickly called over colleagues to help assist us both with my search. However I did not make a purchase that day. Austin understood that I was shopping around and still wasn't "sold" on any mattress just yet. So I shopped around. And shopped some more. And went in/out of Ashely several times, bringing my husband with me, to ensure I was narrowing things down "correctly" (I'm a little OCD). On July 24th (after getting some personal items situated) I stopped in Ashley to make my purchase but unfortunately Austin was out that day. Of course there were other salespeople there to assist me, but I told them that I would come back when Austin was there. That over the past 2 months Austin had been so dedicated to me and my search, that I wanted to be sure to show him the same kind of dedication. I left and came back a few days later to make my purchase with Austin. Now I didn't make a purchase for a $5,000 mattress or anything, but Austin treated me as though my little sale was just as important as a $10,000 sale, and that was a great feeling! As long as Austin is at Ashley, I'll be sure to ask for him each and every time.

Thanks to Sherena for all her help today. She was very helpful and personable. She did not hover, but was available for any questions when we narrowed down our selection. Very good experience!

Had a great experience at Ashley furniture thanks to Austin and crystal. Austin helped us with the sale. Then crystal helped us when we paid for the furniture. I would go back to Ashley furniture again based on our experience there.

Today is 7/21/2022 and I have no furniture from a sales order of 12/3/2021 was given estimated delivery 12-15 weeks. Still awaiting a refund as I’ve had to go out and purchase furniture elsewhere. Would not recommend.

I had a great experience buying my new purple bed. I want to thank Stacy for all of her help in the purchase.

You can get everything you need good prices

It’s been 6 months and not satisfied with my purchase. Bought a brand new couch for nearly $2,000 and the thing constantly creaks loudly whenever someone sits down. I’ve tried different things to fix it but I think the frame may be cracked. Very disappointed with the quality!

I am waiting NINE MONTHS for a bedroom set that is made in NC which is next to my home state of SC. Pathetic!

Had the best experience shopping for my furniture!! Thanks to Kenny our salesman who was so wonderful, knowledgeable and helpful. Kenny made our experience smooth and stress free!! Overall I recommend this store

Terrible customer service! Cant find a sales person to help oddly enough and the price structure was so confusing!

You couldn’t pay me to buy from Ashley again. Ordered a bedroom set in August 2021 and was told November delivery would be worst case scenario. Here we are almost in July 2022 and every month since December I have to call them for an update, only to be told EACH TIME that it’s now scheduled for “next month”. If I knew it would be a YEAR OR MORE to receive what I purchased I would have gone somewhere else. And I get the whole supply/logistics chain issue complicates things and creates unforeseen delays. It’s rather the complete and total lack of communication about it. If you’re going to take peoples money but not deliver the product, the LEAST you could do is create a system to proactively keep them abreast of the delays. Total joke.

ONLINE ORDER (not the store) - DON'T DO IT!!!!!!!!!!! I have NEVER been so frustrated and angry. I ordered a full condo's worth of furniture, it's available and they have it "reserved" but I can't get anyone to schedule delivery. Why? Because on top of the $279 they charged me for delivery already I have to pay another $600 ransom fee or they won't deliver. Out of route they say, but won't schedule the delivery until I pay the ransom...only no one can tell me how to pay. I tried to cancel but it will cost me just as much in cancellation and restocking fees so I am now left with 0 choice but to give into my blackmailers.

It took 5 months for my furniture. I still not receive everything. At that time I cancelled the rest of my order and they gauged me on the price. Due to me cancelling. I will not shop with them again.

They had exactly the beautiful furniture we were looking for. Salesman was the perfect balance of helpfulness and leaving you alone to run the recliners up and down. He seemed to magically appear just when we wanted him.

Horrible customer service!

Ordered from Ashley twice. The first time in California it took OVER 6 months to get everything after they assured us 6-8 weeks. Guess we didn’t learn, we tried again in Myrtle Beach and had to cancel after 5 months as they keep pushing the date back and they want all the money up front. VERY POOR BUSINESS MODEL.

Didn't learn from our previous experience. Twice we have ordered furniture and we're told 6-8 weeks. The first time when we were in California it took over 6 months to get everything and recently from the Myrtle Beach store we had to cancel our order after 5 months because they would keep pushing the delivery back. Beware if they tell you 8-10 weeks most likely it we'll be 8-10 months.

I purchased a bed in February and the delivery date continues to get pushed back. I knew it would take longer due to COVID, but at this point I don’t even want the bed and would never recommend anyone to purchase from them.

Join Rafferty did a great job! Very professional and knowledgeable

Went to pick up my dresser that was supposed to be assembled just for them to throw a NOT assembled dresser in a box into my truck. The warehouse lady made a comment “i can’t wait to see your face when you see this box”. Won’t be back here & i don’t recommend them. Waste of $300 & time

STAY FAR AWAY!!! We ordered about 30k in furniture over the last few years. The last purchase we made was supposed to be delivered in 4 weeks. 8 months later we decided to cancel as we still haven't received it and never received a call telling us it was delayed. We called and spoke to Rachel the manager and Christine the receptionist and was told totally different stories each time. We canceled the order and after 8 days still never received the refund. After calling for several days and getting the runaround each time we were told they lost the original receipt and cant process our return until they find it. Not sure why thats on us. We went ahead and had to file a dispute with our credit card company to get any kind of resolution.

STAY FAR AWAY!!! We ordered about 30k in furniture over the last few years. The last purchase we made was supposed to be delivered in 4 weeks. 8 months later we decided to cancel as we still haven't received it and never received a call telling us it was delayed. We called and spoke to Rachel the manager and Christine the receptionist and was told totally different stories each time. We canceled the order and after 8 days still never received the refund. After calling for several days and getting the runaround each time we were told they lost the original receipt and cant process our return until they find it. Not sure why thats on us. We went ahead and had to file a dispute with our credit card company to get any kind of resolution.

If I could give it No stars I would! Bought a couch with 2 chair & 1/2 ‘s with ottomans. Worst furniture I ever bought! After delivery there was a rip in the back of the couch, when they came out to replace the backing I saw first hand the inside of my couch - it was made with FlakeBoard!!! Also told the guy there was a squeak on the one side, he said they just “forgot” to put in a 2x2 inch piece of wood in a spot! We also asked about the front arm piece having wrinkles and was told that is just “cardboard”!! This furniture is ONLY 2 1/2 months old and the ottomans look so worn and have dips! The couch is So Uncomfortable! It all looks like it’s 10 years old already and it’s only 2 of us! Definitely NOT the Ashley Furniture it used to be!

5 stars for Manager Chris HubbellChris went Above and Beyond to help me out with a situation that occurred, Please ask for him personally for any of your needs when visiting Barb

First time I was in this store looking for a mattress for my guest room , ones I got inside a sweet lady name Thomasina smile to me and help me to find what I’m looking for and with in my budget, I found something I really like and ask for a bit discount . Thomasina ask for discount for me and I got the mattress I like with the great price. she was not just trying to sale like most sale people she seems to be really care , I really recommend going to c her if you go to Ashley furniture in Myrtle beach

Knowledgeable sales staff

Brian was very helpful & the selection was great!! I found exactly what I wanted!

Bought my bedroom furniture from them. They gave me a great price for everything. You are acknowledged as soon as you enter their store. Their prices are not bad at all. The associates are extremely nice. Chris rock's!

Have great furniture. We purchased a full size sofa and over size chair. Employees were great.

The entire experience was negative.Eight weeks to get our furniture. Then when we received the piece it didn’t fit in our space. I contacted Customer Service four times and no one ever got back with me. I was told I couldn’t return the piece after It was delivered. Totally unprofessional and I would think twice about buying furniture there.

I went in just because I saw a commercial. I called first and Tobin was full of info on the phone. When I was able to go in he was off, but Chris was wonderful to work with. He broke things down on paper and helped me lower my monthly payment by A LOT. The whole process was seamless 10/10

Promised furniture was in stock but wasn't getting from their warehouse for months. Had to cancel and go elsewhere.

Knowledgeable staff, great price and fast service.

We were building a new home and purchased $9,000.00+ worth of furnitures April, 2021 giving ample time for furnitures to be available since the salesperson Cassey said it will take about 3-4 months. September/October supposed to have some partial deliveries but we moved the date. January 27, 2022 Ashley made partial delivery - 3 queen beds with headboards and sofa. The love seat, dining and recliner not ready yet. The remaining orders have tentative dates when they will be ready except the love seat. Went to the store and expressed our concern about the loveseat. What if the loveseat is discontinued? The manager told us to contact customer care. I called costumer care and told me that the salesperson -Cassey will contact us in 48 hrs. This time I was starting to lose my patience. I informed her that Cassey doesn't work there anymore and that I don't appreciate being bounced around like a basketball. Plus I told her that the sofa that was just delivered was falling apart. The metal frame at the back of the sofa was sticking out and 2 nails were out . I found this out because I cut my finger when cleaning the back of the sofa. And on the other side, nails are starting to come out. So much for quality. Customer care asked that I send some pics and I did.48 hours lapsed and no calls or emails so I called the store and spoke to Rachelle. She told me that the loveseat is discontinued. I informed her that we don't want the sofa then. My husband and I went to the store to settle things out. Thanks to Rachelle.It was really a nightmare dealing with Ashley. Buyers beware. If you want quality furnitures right away or in a short period of time, then look somewhere else. Never again will I deal or purchase anything at this store. Lesson learned.

Janie the sales couldn’t be better. All the furniture was delivered and the whole process went terrific!!

Thank you, Janie, for making our shopping experience at Ashley Furniture pleasant and positive. We truly appreciate your patience and attention to detail in doing your best to meet our needs.

Janey is the BEST ever! She went above and beyond with helping me and all of my questions, and my first Big Girl Adulting furniture purchase(es)! She's the definition of customer service with care and I'm grateful for my entire experience with her and the Ashley furniture store. My new "adult" furniture will be delivered soon- assembled EVEN, and I'm so happy!🧡🤗

Bought living room furniture to replace broken stuff purchased there 2 1/2 years ago. They stood behind the furniture warrantee 100%, without any difficulty or hesitancy.. Tomeika was fantastic.

Just had the extreme pleasure of working with Sherena on my recent purchases. She was highly focused on my needs and willing to make alternative suggestions if she felt the product may not meet my expectations. Sherena made my purchase enjoyable and fought to get me what I wanted under the right terms. A 5 Star commitment from beginning to end. My mattress and box springs were to arrive in 5 - 6 weeks, however showed up at my doorstep in a matter of 5 days from date of purchase. Doug and Trey handled the delivery and were thorough, professional and very courteous. Great team effort all around.

When buying they tell you 6-12 weeks and ends up being 5-6 months. Don't lie to get a sale. Tell the truth and you wouldn't have so many upset customers

My wife and I paid for a king size bedroom package in full on August 25th 2021 . We still do not have the furniture as of 1/14/2022 and the communication from the store has been terrible. We are extremely disappointed with Ashley Furniture UPDATE: I spoke with the manager from the Myrtle Beach store . He contacted me after my initial comment was made . As of 2/10/2022 we still DO NOT have our furniture

Do not shop here. They will continually lie to you about arrival dates. They have an attitude when you question what is taking so long. I ordered 4 rooms of furniture in April 2021. Original date for everything was June 2021. Got some furniture but not all. Pieces have come since. Got the second half of chaise lounge in November. Still waiting for the chairs for a dining room set we bought. We got the table in June with no chairs. Today they told us it will be February for chairs. They have told us next month every month we call. We have asked if they could get us other chairs that match, display models to use until our chairs come in. No can do they say. We have not been able to eat a meal at the table in almost a year. When we call to inquire, we get nothing but attitude.

Good furniture but wait time is out there two months...o well

I can not say enough goodthings about our sales consultant stacy!! Absolutely took her time with me and my fiance zero pressure and a complete lesson in the furniture in her store....Stacy is a game changer when it comes to furniture shopping. Ask for her!! Thank you 😊

Our shopping experience was GREAT at Ashley HomeStore! The salesperson (Tobin L) gave us plenty of space so that we could browse on our own and was very helpful with the sale. He even gave us his card to contact him directly if needed. After the sale we had a question/issue and Tobin made sure everything worked out in our favor. When you go, ask for Tobin L. He's a great salesperson! (ps make sure to check the online Ashley price and compare it to the instore price. They may be different, but the store did honor the online price for us)

I highly recommend that you go see Tobin for any furniture needs! He greeted me upon entering the store and was very knowledgeable about all the different models and helped me pick out a fabulous couch. Unfortunately since I live in New York I will have to make the purchase from a branch closer to where I live, but I am very grateful to have had his help and expertise today.

Really poor service.😔 After fix my sofa Broke one more thing.

Wondeful place and treats customer like family. Recommend it highly.

Ok, medium to high pricing, support your local furniture before shopping here.

Always a good experience going here. Furnished my living room. Very helpful staff and not too pushy like some places

This store sold me multiple future items.. living room, bedroom and other furniture and mattress sets...they will not honor the warranties if you move out of state... even though they are a national company..the lady told me they wasn't going to fix the problem...so remember this if you're moving away from Myrtle Beach after you buy their furniture..

Worst furniture store ever. A 6 week delivery took 3 months. Broken furniture delivered and customer service does nothing. Do yourself a favor and shop elsewhere

Thanks to Tessa, for seeing me and offering to walk the floor, and show me the things I wanted to see and having so much knowledge about all the products etc. Great Place to start looking for furniture. Lots to choose from and a large collection and showroom of many styles of furniture. Thanks again Tessa you made my experience excellent and made the 4th star for Ashley. I would give 5 but prices are a little steep, and the other staff didn't even acknowledge me. 🙏👊

Great prices and good furniture ask for Kenny

Follow up after initial sale was dismal. Salesperson made mistakes during ordering that created unnecessary delays in delivery.

Not sure why the internet prices on the app appear to be far less than at this location. I'll just order online. Was very clean and well lit.

Great selection, great salesman

High delivery costs

I can not say enough good things about Sherena. She was awesome!! She was so knowledgeable about the products and was extremely helpful when trying to narrow down our selections. Not to mention she was beyond patient as we were there for quite some time, and she never rushed us. We would come back to this store again just to work with her. Thanks again, Sherena!

We ordered our sectional sofa in Feb 2021 & due to Covid-19, received it today. YAY! Rita and Rachel took TERRIFIC care of us with EXCEPTIONAL customer service. Mrg Chris, followed up with us even calling us after store closed. The delivery guys ROCKED! They washed their hands after opening the packaging and BEFORE setting up sofa. THANK Y'all for all your help!

Salesman was superb, everyone we came in contact with was very helpful and friendly

Purchased a sectional for a rental home back in February 2021 and was told 8-12 weeks on delivery. It is now September...26 weeks later and I am still getting the run around. I had to buy a cheap temporary sofa for the rental. My sales rep keeps saying 1.5 weeks then I call when I don't get a call to schedule delivery like I was told and they push it another 1.5-2 weeks. WILL I EVER RECEIVE MY SECTIONAL?????

My wife and I purchased a bedroom suite back in March and due to COVID, we just now got it delivered. Even though our salesperson left, the Sales Manager Chris kept us informed about our purchase and potential delivery date. All the people at Ashley were great to work with and tried their best to reassure us that everything was being done to get us our furniture. It was a long wait but we love our furniture and appreciate Chris being so helpful.

I am writing today with disappointment, frustration and anger. On April 17 my husband and I bought a 7 piece sectional from Ashley furniture in Myrtle Beach, SC. We were told at the time of purchase that our delivery date will be anywhere between 8 to 12 weeks but should be closer to 8. We are so upset that we even went into that store to buy anything and will be cancelling our order! Here is the current time line of events that took place because we still don't have our furniture and it's been over 18 weeks already. April 17th bought furniture with the delivery date to be an estimate of 8 to 12 weeks. July 10th- Heard nothing about our furniture not even a courtesy call from the sales manager Nick Sherrell who sold us our sectional so we called for information. We were told that 1 piece had arrived out of the 7 and it will be 3 more weeks until the rest is shipped out. Was told that they were having delivery issues. July 31st- Well it's 3 weeks later and still no furniture so we called the store again. Nick Sherrell told us that there isn't any pieces in the store and that it will be another 3 weeks before delivery. When asked why our date keeps getting pushed back he stated that they were still having delivery issues. I am not understanding this as I am a realtor who has had several clients move to our area from all around the country in the last few months who had all of their stuff delivered. So yes, I was sick of hearing this sob story and Nick offered 10% off our purchase but that wouldn't be enough to even pay for my chiropractor bills because our furniture is old and awful and causing health issues. We bought furniture because we truly needed it Nick told us to keep calling back for updates. August 10th- No furniture in site and my frustration has hit the fan so I asked to speak to the area manager Jim Dodd, surpise the guys not in. So when speaking to Nick again he stated 2 more weeks. I thought yes!!! we are getting closer. August 23rd is today and we just got off the phone with the lady at the front desk. She told us our delivery date will be the second week in September!!!!! What??? That's 3 more weeks bringing the total wait time for our 7 piece sectional to 21 weeks, that's almost 6 months!!! Like I said I am a realtor and had a client who started to build a home in April and are currently living in their home comfortably for the last month. Do you understand that? We had lumber, roofing, counter tops, full bathroom fixtures, siding and full appliances built and delivered in less time than it's taking you to build and deliver a 7 piece freaking sectional. When calling your bogus customer care line we are automatically directed to call the store we purchased our product from. Well for the last 18 weeks, that has gotten us nowhere! Your customer service is horrible not having courtesy calls and constantly leaving it up to the customer to keep track of a product that is almost 7 weeks past due of the original delivery date. I will make sure on every social media platform that no one in this town spends their money in any of your establishments. Signed Jodi and Jason Jordon

If you want a cheaper mattress this is the place.

We ordered in April and was told all items would be in by end of June. All the other stores we went to said it would not be all in till al least September. So we decided to order everything from Ashley. Now we still are waiting on items and every time I call I get a different date. They are hoping it will come in by the end of September at this point. I just hate that I wasted the money there only because they were not honest up front. Will not trust them good furniture just not honest salesman. Very sad.

👍🏻

Our salesman Rod (no longer employed) did not indicate the length of time delivery would be. We purchased in May he said it should definitely be here by the time we moved into our house in June. When we called we were told beginning of July, then last week of July, then September. The only saving grace to this entire fiasco was Francine (spelling?) who works at front desk. She was awesome at getting our refund processed for the couch.

To our sales associate, STACY BANYAY, thank you very much for your guidance through the store and helpful advice to pick the furniture that we needed. Great quality of furniture, attractive price and good delivery. We are very happy.

Beautiful furniture

Chris was amazing at helping our family find the perfect living room furniture for our new home. He was incredibly patient as we debated (for about 40 minutes) which set would work best. The furniture was delivered quick, and he communicated with us throughout the entire process. We looked at several furniture stores throughout the area, and I am incredibly happy that we used Ashley Home in Myrtle Beach!

A great experience and Sherena was very helpful. A pleasure to deal with someone who pays attention to your needs. Will look for her everytime

My husband and I were very pleased with our experience here. We were given space to look around on our own, but would be checked in on, which was perfect, as we did have questions. Chris helped us during two visits, was knowledgeable, helpful, and respectful. He took time for us and that's why we returned for a second visit. We purchased on each visit and feel we got the most for our money. Thanks, Chris, for your patience and help!

Nice and good prices but we needed smaller size furniture.

We recently visited several furniture stores trying to find the perfect set for our new home. Mr Paul Ellis helped us at Ashley Homestore and he was fantastic to work! He was kind, patient, and very prepared to find us exactly what we were looking for. I highly recommend talking with him for anything you might need! We can’t wait to receive our beautiful new furniture.

WE order furniture early April. By the end of May, I called to see the status. Our rep, Tobin, scolded me for calling the store instead of his personal #, and told me Ashley sent me an email to track. No they did not. He said he would call back in 5. Now almost 60. More about selling, than customer .service

Very courteous folks

My wife and I are waiting on 3 stools for 22 weeks...this is ridiculous..never buying furniture from this place again...go somewhere else...bad customer service..so tried of blaming everything on covid...its 3 damn stools...

My wife & I had a great experience with my sales person Jessie. She was very knowledgeable and extremely helpful. Jessie gave us room to breathe and stepped in when we needed her. She was able to help us with the small decisions that make a big difference in our home. The manger Chris is extremely helpful as well. The staff is friendly and helpful. I would recommend anyone looking for a good experience buying furniture to go this Ashley Furniture and if you are lucky you’ll meet Chris & Jessie.

My husband Walter and l had a great experience in buying a mattress on May 7. We were assisted by Bert Thomas. She is incredibly knowledgeable and a pleasure to work with! Bert is such an asset to your company. Francine was great as well !

We stopped at Ashley's after going to three other furniture stores. We were looking for a very specific type of reclining sofa and only one of them had one like it but we werent crazy about the material. Casey greeted us as soon as we walked in and when we told her what we were looking for she knew exactly where the specific sofas were. She was very knowledgable, super sweet and gave us an amazing deal! We ended up finding our dream couch and left very happy! Highly recommend checking out Ashley's and make sure to ask for Casey, the sweet girl from WV. 🙂

Even sales items very pricy.

Pricing was excellent got what I want within my budget

Kenny was great with costumer service and helped us a lot. Loved our experience.

Nick Saddlemire was absolutely awesome to work with!! We went in just to check out our options as far as a new bed and furniture set. His down to earth and straight forward ness sold us right away, but when he hopped on one of the beds, we knew we had come to the right guy! He was great to work with finding us the best bang for our buck and our comfortability! If you go to Ashley Furniture, ask for Nick and he’ll get you taken care of.

We ordered furniture from Ashley's on Feb 2nd of this year. We were told due to COVID the delivery times were being extended and we were looking at about 6-8 weeks for our furniture to be delivered. Well, today I am being told we are looking at least the beginning of May before we might get anything delivered. Here is my problem, in all this time, not once has ANYONE from that store ever called us to give us an update. I have called 1x a week to find out where we are at. EVERY time I called I was told the delivery is pushed out 2 - 3 more weeks. How are you supposed to believe it is ever coming when they say, oh well looks like it's pushed out again. My sales person never called me back when I left messages and I was told by one of the ladies that answer the phone that she would look into getting some it sooner by contacting the warehouse directly, and of course, that never happened and she never called me back. We are cancelling the order and going with another local company that delivers when they say the will. Very frustrating and upsetting and Ashley does not seem to care; they are like sure go ahead and cancel no problem. WOW!

This store is completely incompetent and incapable of giving any real information about deliveries of furniture purchased. I placed an order in January received part of my order early March with the rest of it expected to come mid to the end of March now it has been pushed back to the end of April. I requested they come and pick up their furniture and give us a credit on the entire purchase since it was incomplete. The people on the phone or rude and condescending referring to me as "sweetie". I will never step foot in another Ashley furniture store again. I can't understand how this place even stays in business they are disaster.

My experience at Ashley Home Store was excellent and Chris our sales associate was very knowledgeable. He helped us pick our new mattress and tables for our livingroom. Chris followed up to make sure we were happy. I also want to say the front end staff were helpful. Noel, Jessica, and Rachael are super nice. Delivery was great too. Cortez and Trey are fantastiv. .

Great prices with Quality Furniture

If you need furniture make sure you ask for Mr. Paul. He was amazing from the time i walked in the door until i was walking out! I had a wonderful experience, he helped me every step of the way! You are awesome Mr. Paul! Keep up the good work!

Just to enlighten you on my experience. Upon entering your store I was not greeted, which in itself isn’t so bad if your staff is helping others but they were not. I walked around your entire showroom without not one single salesperson approach me and offer to help me find what I’m looking for. You guys must not be wanting a sale because I was ready to pay 1,000 plus for a king sized bed frame I found on your website. You need to educate your staff on customer service, YOU ARE LOOSING customers due to your poor sales people and service. Read down below, I’m not the first to notice your lack of effort. First impressions are everything in the sales business.

Furniture came late and they wouldn’t let me cancel the furniture without me paying a fee. Never will buy furniture from here again. A fellow friend of mine informed me that she had the same issue and she got a lawyer involved. Wish I would’ve known beforehand but mistakes happen.

Hay I just want you to know that I was at your store in Myrtle Beach SC today and I have to say the customer service was extremely bad. We were not greeted, which didn't bother me that much if all the employees are with other customers but when Chris finally came around we asked about bar stools and wow his lack of effort in helping was truly amazing. EVEN when I asked about if one type of counter height came in bar height he NEVER EVEN TRIED TO FIND OUT OR EVEN ANSWER. HIs thing was just look around and see if you find anything. And he went back to talking sports to his coworkers. SO because of him y'all lost a sale today we went elsewhere to find what we wanted.

Kasey from Myrtle Beach attended to us & she was very professional & made our shopping experience simple & easy. We love our purchases we made. Thanks, Kasey. Sheila & John.

Really like this bed

The prices were great and the selection was very good. The service was excellent They were helpful but not smothering.

Delayed delivery because of the Covid-19, on my bedroom furniture, as we have a new home still trying to furnish ,our salesman John knowing our situation,sent ahead our bed mattress and a frame,so we can be comfortable ,thank you ! While we continue to wait for our bed headboard,footboard and frame and bedroom furniture to be delivered in April, they do follow up and return calls to address delivery info., still need my bedroom set still have 2 rooms to design to complete our home..thank you to the store owner who promptly got back to us and addressed my concerns..

We just bought furniture for our new home. Thanks to Thomasina we bought every piece of furniture we needed at one time and completely furnished the house! She was a huge help and her input was much appreciated. Thomasina was very knowledgeable about all of the products and helped us throughout the process! Please are ask for her for all of your furniture needs.

We had a wonderful experience at Ashley HomeStore today. Very reasonable prices and friendly, helpful staff. I would highly recommend this store if you need furniture.

My wife and I were looking for a new sofa. We stopped in Ashley to look and were greeted by a young man, Kenny Fisher. He was very friendly, knowledgeable, and patient. He did tell us that delivery on some things could take awhile to get, but he would check on anything we were interested in. We picked out a sofa that we liked and was informed that we might be able to get it in 4 to 6 weeks and gave us a really good price. Kenny gave me his cell phone number and said he would keep us updated weekly. We received a call from the warehouse in 5 weeks and set up delivery for a couple of days later. The guys delivered and set up out sofa and we are very pleased. Definitely would recommend Ashely and Kenny.

Don't have things there that you see on computer,very disappointing.

First and foremost....Roderick Boyd was our sales associate and he was excellent. Not pushy, very polite, knew his business very well. We posed a lot of questions and I know we took a LOT of his time. He is very sociable and friendly. We will be calling on him again in the very near future. The store is very large with a huge assortment of home needs. Again we were not hounded for a sale. They do price matching and we took advantage. We did some serious purchases and Roderick was great for both in store and ordering purchases. I HATE furniture shopping and was with my wife but the environment and interaction at Ashley was actually a very good experience in furniture shopping.

We had spent a lot of time looking at furniture online and at a variety of places to be able to meet our budget but also wanting solid pieces that will hold up. We stopped into Ashley’s and we are so grateful that we worked with Thomasina. Shopping for furniture is difficult, you want to make sure you are getting a good value, quality piece, that fits your space and your decor theme. We spent hours upon hours in the store going through each collection. Thomasina was absolutely amazing. She was patient, she listened to what we were saying, offered suggestions, ideas and made the whole process a lot of fun! We shared some laughs which made such a wonderful shopping experience. I don’t think we would have had the same outcome if it wasn’t for Thomasina. She made the experience so much better. We furnished multiple rooms and she worked with us on finding pieces that fit our needs and our budgets. I’ve typically felt that a lot of home furniture shops, the sales folks can be pushy and focused on making a sale. Thomasina was the exact opposite. She was trying to find the right pieces for our home which was a breath of fresh air for us. I couldn’t recommend anyone more. If you are in the Myrtle Beach area and looking for furniture make sure you see Thomasina, you won’t regret it.

big Mike and little Mike just dropped off couch and recliner. 2 guys that know what they are doing, professional and courteous

We needed a new bed with specific parameters in February. We walked into Ashley and were greeted by Brian Zipay who actually listened to us and allowed us wander around looking on our own until we had questions. We narrowed our choices, but hesitated when we were told that it would be 4-6 weeks for delivery. Left the store, talked and decided to return. Lo & behold - 2 weeks later we’re sleeping soundly and have Brian to thank for his help. In Myrtle Beach, go to Ashley for quality furniture and go to Brian Zipay for a quality experience.

Very professional staff

If I could leave no stars I definitely would!! Our “salesperson” Darnell has been deceitful since the very beginning. He assured us it would be about 8 weeks for delivery even during COVID and even called a week before it was supposed to be delivered to say we were still on schedule for delivery. We got our couch removed in preparation for the new one considering Ashley Furniture doesn’t remove your old couch. However, when I called Darnell two days before we were expecting the couch the story changed and he tells us it will be another FOUR WEEKS before can receive it. He goes on to blame COVID for delays and even goes a far as to say he has customers still waiting on their couch since SEPTEMBER!! I totally get COVID causing delays but DARNELL knew this in December when we bought the couch. DARNELL IS THE ONE WHO CALLED US to say we were still on schedule for delivery. COVID did not call us. Because of DARNELL, my family, including my three kids are sitting on the floor while all DARNELL can say is too bad and spend more money on a rental. Ashley Furniture especially the one on Frontage Road in Myrtle Beach will not be getting our business ever again!!! Taking my business to Havertys in Myrtle Beach. THANKS SO MUCH DARNELL AND ASHLEY FURNITURE!! (Being sarcastic if didn’t realize)

Thank God did not buy...felt scammed sure we were.Do not buy from this store to many bad reviews

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Please avoid this store at all cost our salesman Rod was dishonest and deceitful. The quality of the furniture is horrible and the one piece that was delivered was missing pieces and no one from customer service will return my call. this was after being promised furniture in 4-6 weeks then told after 8 weeks I may get it in another 8 weeks while I tried to cancel the order I was told they are a franchise store and don't honor Ashley Furniture return policy and I'll be charged a 20% restocking fee even though I haven't even received my order or a definite date when I will get it how can I be charged a restocking fee when they don't have stock. I was told to speak to the store manager Jim but he has not returned calls and our sales person said that he said that's the best they can do. I will end up paying the 20% but I can promise you this I will never buy a piece of Ashley Furniture for the rest of my life and I will be sure anyone I meet or speak to across my social network in 6 states will know not to either since they are only out to mislead their consumers and not stand by their promises and making me uphold my end of an agreement they already broke.

I just purchased a sectional sofa from Ashley furniture over the weekend! As soon as I walked through the doors, there was someone to great me unlike other stores i previously visited. Darnel was excellent and made the whole process a breeze. He was very honest with me about the 3 options I had picked out. Thank you Ashley furniture & Darnel! I can’t wait to receive my cuddler sofa!

I purchased a living room set and mattress from the Ashley store in Myrtle Beach, SC in September. I did not receive it until late October. I was understanding due to the pandemic. It was only a matter of a few days that I realized the mattress was defective as it formed a trench down the middle after only two weeks of use. I went to the store where I was told I had to call customer service. Customer service sent a furniture repair guy to look at it about a month after I made contact with them. He told me someone would contact me. No calls or emails received. I called customer service back and a decision had not been made. It had been weeks later at that point. There was a series of calls and store visits made. I went back to the store to get a mattress, placed the order once I finally got confirmation of a store credit only to be told by the furniture repairman who made a second visit in January, Ashley said he did not inspect the mattress correctly and they would not honor my new mattress request until he redid the assessment. I thought he was coming to pick up the faulty mattress and to deliver the new mattress. I was floored because no one called nor emailed me about this. He showed up after I had already made several calls, store visits and argued with customer service about being asked to pay a second delivery fee when the matter was their fault. I am at a lost for words at this point. I am still trying to find out if I am getting a new mattress. It is February, my back now hurts, I am having to visit a chiropractor to get an adjustment and I still do not have a mattress. Please note that I am making payments on this faulty product because they will not credit my account nor I heard anything about a new mattress since the repairman came last month. It is absolutely ridiculous the poor service and poor quality product I am dealing with.

Sales staff are awesome