Ashley Store North Charleston, SC

Excellent furniture delivery service from Ryan and Jay! The team was punctual, polite, and very careful while bringing everything in. They made sure everything was placed exactly where I wanted. Couldn’t be happier with the experience.

We had bedroom furniture delivered And set up today by Michael and Matt from Ashley furniture. They were very professional and helpful. They showed up early and because I wasn’t ready, they helped me move a piece of furniture so the new furniture could be placed. Ashley furniture was good about keeping in contact with delivery times and notices about the delivery. Highly recommend recommend this company and these delivery drivers

A shout out to Eddie and Chase who delivered our new mattress from Ashley Furniture. They were professional, kind and helpful. Thank you.

Joseph, Jay, and Michelle were amazing and ao easy to work with! Joseph and Jay arrived with great energy during our scheduled window and efficiently and carefully delivered our couch. They were wonderful and I highly recommend them!

Delivery team, Matt and Michael, were courteous, efficient and great representatives of Ashley Store.

This store did an excellent job with communicating my delivery and follow up. Also the delivery crew Chase and Eddy were terrific. Great experience made it worth the small wait. 🙂

Eddie and Chase were very polite & made the delivery smooth & seamless. They had to carry furniture upstairs and were very careful to not hit my walls, for which I was super thankful. 😅 Great job Chase & Eddie!

excellent,,Matt the salesperson in the store was awesome , couch is super nice… delivery was on time and the delivery guys were great

Visited 2 different showrooms and they were both attractive and well thought out. Our sales person was very helpful, knowledgeable, however, I never felt pressured to buy and she kept me updated on the delivery. The delivery could not have been better, they called 30 minutes out and were professional, polite, and knowledgeable. The furniture came boxed and in perfect condition. I would definitely recommend Ashley Furniture, the experience could not have been better.

Drivers were amazing. Store was amazing as well. Love everything that's why we keep going back

After a disastrous experience with mattress firm, I went to Ashley, for a mattress. I was greeted by a nice lady Theresa, (granny on her name tag) at the door, who asked how she could help. I explained I was looking for a mattress, and she asked what kind I had. Once I told her she knew exactly what I was looking for. Even though they didn’t carry that mattress anymore, she took me and showed me ones very similar. She asked me what I was looking for, comfort, size, features, price range. She helped narrow it down, showing me the mattresses, and showed the ones that were in fact similar to my current bed. She asked me questions, helped me find the right mattress. She sat down, and went over all the paperwork, explained everything, answering all my questions. The whole process was absolutely great. Her attitude, professionalism, knowledge, and expertise, will keep me coming back. The store is very well laid out, I’ve been to this store 2x now, 1 time to browse, 1 time to buy, the sales people are always nice, and welcoming.

We purchased the Elissa Court 6-piece sectional in April 2025. It was delivered in May 2025 and has been using it since. While we like the design and overall look of it, we have experienced some quality issues that are concerning, especially given how recently it was purchased: • one corner arrived ripped •Some of the cushions sink a lot • feathers are constantly coming out of the cushions, which has been really annoying. I would also like to note that we do not have pets or children, so the sectional has been used under normal, low-wear conditions. These issues appear to be related to product quality rather than misuse. Considering the price and expected quality of this furniture, these issues are disappointing.

Variety of choice was great, I just wish certain materials and colors were available on certain models. Although it's a commission-based pay system, your salesman, if it's Dalton, will be extremely understanding and patient with your time, and will help you as far as he can when it comes to finding the right piece for you. Knowledgeable staff, beautiful store, varietous selection. 5/5

Friendly and helpful staff

Andrea was amazing! She helped us get the perfect couch for our new apartment. We will definitely be back and ask for her again :)

Andrea Madison Thankyou Excellent service.

(Translated by Google) A very kind and beautiful person, Andrea Mardis is a sweetheart. (Original) muy amable y bella persona todo un amor Andrea Mardis

Andrea was amazing and was so helpful in helping up find the perfect couch for the perfect price. She found out that we had a credit from a previously purchased care plan we did not use so we ended up not having to pay a dime for our new couch! She was so personable and was really patient with us while we decided on what we wanted! Can’t recommend her enough!!

My Design Consultant, Danielle, was amazing to work with in selecting furniture for my new home. She is very knowledgeable, patient and personable. Even when I needed to come back to make some adjustments because I had my measurements off, Danielle was happy to help make sure we got the right configuration to fit perfectly in my house. Thank you!

We had a great experience at Ashley Furniture thanks to Jessica! She was knowledgeable, patient, and genuinely helpful. Jessica took the time to understand what we were looking for and helped us find pieces that fit both our style and budget. She answered all of our questions and made the entire process smooth and stress-free. If you’re shopping at Ashley Furniture, I highly recommend asking for Jessica—you’ll be in great hands!

We had a great experience buying our new couch! Andrea M was exceptional and made our search quick and easy!

I have purchased multiple items from Danielle at this location. I have used her for a few years now. She is knowledgeable about all products and had patience when I needed time in purchasing big items. She has gone above and beyond to make my experience smooth and stress-free. Thank you for your continued dedication to your customers, making sure each purchase is seen through till the end.

Abby at the North Charleston store was amazing. Her ability to see my style and color scheme combo in her head made it very beneficial in finding the right living and bedroom furniture that fit me best.

Abby Malphrus helped me and was the best!

In 2024, my husband and I relocated from NY to SC. ASHLEY FURNITURE came highly recommended to us by a relative. We were greeted by manager Abby Malphrus who devoted much time to us. Abby knew all the furniture pieces very well sharing much detail. Sale prices were shared with us. Abby also offered her own opinions when trying to choose. She was very patient. Her knowledge made shopping easier. We are grateful to have purchased two loveseats and a credenza from Ashley Furniture, as well as a queen size bed and mattress. We were given Abby’s business card in case we needed anything at all.

Danielle was such a pleasure to work with ! She made everything smooth and easy to understand.

I bought a couch and it was incredible not because of the couch but because of the service i recicved from the employee Danielle i think it was.

Danielle was awesome. She listened to our asks in a couch and provided us with choices accordingly. Professional and would recommend again the ease of an experience. We love our new couch.

Do you want to have the BEST sleep of your life! Do you want to recline in luxury and comfort after you wake up on the most comfortable couch ever built. Then go see Danielle at Ashley furniture. Top notch sales and top notch comfort wrapped into one. She helped us pick out our bed a few years ago and this Christmas we added the pillows to match. She helped us pick out one for my husband and one for me that would suit our individual needs. I slept so good I almost didn’t hear my baby wake up.

Great experience. I went to two other furniture stores, and they didn’t have what I was looking for. I went to Ashley, and found it. As soon as I walked in I was greeted, and helped right away. I told the sales associate the specific color living room set I wanted, and the first set that she directed me to was what I wanted. The entire process was quick and easy. Decided on what I wanted, paid, and was out in no time. Will definitely shop again!

Wonderful experience at this location. I HIGHLY RECOMMEND dealing with Ms. Jordan!! She is so polite, kind and helpful. Every store needs a Jordan!!!

Abby was AWESOME to work with! We placed a very big order and she has been so amazing from design opinions to communication on delivery. Highly recommend asking for her if you go to this store!

Best and easiest furniture shopping experience. James made the entire process extremely painless and go seamlessly. We have followed James from previous furniture stores and will only work with him because of his amazing customer service. We look forward to return to Ashley Furniture for the remainder of our furniture needs in the near future.

They gave us a really good deal which I am extremely happy about. I sent my father to pick up the stuff and they did not give us everything. My wife went in the next day and asked about it. They argued with her saying they gave us the items when I was on a video call and the items were not there. I took everything out of the room and brought everything upstairs and the moment I tried to assemble my new furniture I noticed I couldn’t put it together because two main pieces were missing. The younger guy in the warehouse then continued argue with my wife calling my father a migo not in a rude way, but very disrespectful in my opinion. When my wife said that it’s my father in law he then apologized. We do live 45min away and it was a waste a time for us to make a second trip.

Edited review customer service made it right

VERY disappointing & sleezy sales tactics... In the first picture you can see where it states "price is as shown on the floor". Not just misleading- an outright LIE. It's for a much smaller configuration than the one shown in the second picture (what IS shown on the floor). Only for a salesperson to come price it out for you and then they "DiScOvEr" that its not actually being sold for that price. Then they'll attempt to use their "newfound" wiggle room power that they didnt have 5 minutes earlier to lower it a couple hundred dollars by removing warranties, etc, and still not getting it down anywhere near what is advertised for. This was the case on several others as well! Really not cool with this manipulative behavior to make a sale!

I was traveling overseas and needed help to purchase a new dining room set for a dear friend. I got in touch with a associate named Matt and he walked me through the entire process. The next day l was anxious about the delivery date and reached out to him to me and settled my mind. A big shout out to his awesome customer service. Thanks Matt

I ordered a couch, bed frame, and nightstand from Ashley Furniture at this location back in August, and it’s now been over two months without receiving any of the items. The delivery was repeatedly delayed, and when we called to get an explanation , we were told we’d receive a partial refund, which barely covered half of the delivery costs— but that never happened. After canceling the order, we were promised a full refund within 48 hours, but that call never came. We even visited the store in person to try and resolve the issue, and once again, the staff dropped the ball. The manager, James, was unhelpful and unapologetic. Instead of taking ownership or offering any real solution, he told us they “needed another day” and then pretty much walked away from us. His only suggestion was that we could “go look at the clearance section if you want something today,” which was completely unacceptable considering the situation. We also expressed our frustration about not having our merchandise for over two months and explained that we just wanted a refund so we could purchase furniture from somewhere else. But now, we’re still waiting for that refund, leaving our hands completely tied. Once again, James provided minimal accountability and showed little to no concern for resolving the issue or making things right. The communication throughout this entire process has been extremely poor, and the management has shown a complete lack of accountability or concern for customer satisfaction. We’ve now waited weeks for a resolution and are still left without our merchandise or refund. I can honestly say I will never shop at Ashley Furniture again, and I will absolutely be telling everyone I know about my experience at this location and how horrible the service, accountability, and management have been. As someone who’s been a manager in the retail industry for over 15 years, I would be extremely concerned that this is how business is handled at a store, and that these are the type of employees and managers that are responsible for handling customer issues in solving problems. I strongly advise caution if considering shopping at this location.

Horrible customer service from the North Charleston store. Especially Savanah, a so called customer service employee. They will not go out of their way to help or try to figure out a problem. I don’t understand that concept when a person can go anywhere else for furniture. It boggles the mind. Now I have to go to Lowe’s to get a tool to put my furniture together myself. What a poor excuse for a business. People, go elsewhere!

The employees are kind and the products are high quality. Ask for a discount mattress if you need one same day. Thanks for being so helpful, Ashley Team. I will definitely be visiting again in the future.

My husband and I had such a great experience purchasing our new sofa. From start to finish everything went smoothly. Our sales rep James was absolutely amazing, so helpful, patient, and made sure we got exactly what we wanted at the best deal. The delivery team, Dawson and Mike, were just as wonderful. They showed up right on time, were professional and friendly, and handled everything with such care. They made the setup quick and easy and the sofa looks perfect in our home. Thank you to the entire team for making this such an easy and enjoyable experience. We could not be happier with our new sofa and the top notch service we received.

I cannot express how angry, disappointed and dissatisfied we are with our recent purchase.Having had our couch for less then a year, it is falling apart and non functional. 2 of the 3 power recliners don't work at all, and the third is choppy and on the verge of failing. A tech was sent out over a month ago, who found broken wood and missing screws. His words" whoever put this together doesn't know what they are doing* He " fixed " it with screws and glue. Really? Not a new part? And now, after over a month, no fix as yet, no new couch and ZERO communication from either store, or corporate. At this point I want a new, better couch..or our money back. Absolutely terrible customer service.

Some of furniture seems to be overpriced

I recently had a very good furniture buying experience at Ashley Home Store at the North Charleston store. My sales woman, Jordan Austria was friendly, helpful and knowledgeable about the items I purchased. I had a couple of requests about ordering and delivery which were taken care of without complications. My furniture arrived today as scheduled. I highly recommend Ashley Furniture but only if you ask for Jordan Austria! Tell her Kay sent you 🙂

great furniture store shopping experience

Customer service is horrible. I waited 3 months for a broken part of my 1 month old bed to be sent. When it arrived I was told someone would be in touch within 72 hours to make an appointment for them to come fix the bed. 9 days later no call yet. I spent over $10K on furniture for my new house at the Ashley store now I wish I went elsewhere.

If you live outside the city and pay to have furniture delivered to your home, don't do it. They're very particular about the men's behavior, because they don't want to get dirty with mud. They got angry, loaded the furniture up, and left. 😡 Very bad experience with this store. I regret having bought my furniture there.

I’ve bought multiple pieces from Ashley my biggest complaint is if you want to have your furniture delivered plan to free up your work schedule. The availability for delivery has no flexibility to receive your furniture in a timely manner. I find it ridiculous that a company that you spend thousands at can’t accommodate deliveries. Don’t know to many people that can free up weeks of time to receive furniture delivery. Huge inconvenience to your customers get it together!

My husband and I recently went shopping at the North Charleston, SC store where it could not have gone smoother. Upon arrival Jordan Austria greeted us in a professional and friendly manner. I showed her my list of furniture requirements and she proceeded to guide us through the showroom . That woman knows her inventory and before long, we had checked off every item. I felt as though we had our very own personal shopper and we did. Thank you Jordan for making our shopping experience a very pleasant and productive one. If we have furniture needs in the future, we know exactly who to see at Ashley Furniture.

Andrea in sales worked with me to plan for an entire house of furniture. There was no pressure, just pleasant support and guidance as I pieced together my purchase room by room over three visits. She followed up as needed throughout the purchase process. The wonderful delivery team was here most of the day to set everything up. They were very courteous and cleaned up all the packing materials before leaving. I am pleased with their customer service.

Slow service

When we moved to the Charleston area, we went to Ashley furniture and purchased many items. We worked with the store manager, Abby and she was absolutely wonderful. Her communication with us was excellent through the whole process. And we love everything that we have purchased.

I haven't even had my sectional for a year and zipper on the cushion broke the first week I recieved it and the arm rest on the chase has thinned out so bad a hole is now there. I paid for the extended warranty, DO NOT purchase the extended warranty, it is a SCAM. Called about my problems and was told seeing how I did not call the day it happened they will not cover it, and I will have to contact the store to purchase a new chase and cushion.

Andrea was fantastic! She took an extensive amount of time to make sure that we walked out with exactly what we wanted and made us knowledgeable about all purchasing details. Highly recommend this store and Andrea!

Excellent store. We worked with Andrea. She was great. She was able to get us a great price on a bedroom set and a dining room set. She wasn’t pushy and gave us lots of time and information. It was a great experience.

Andrea was super helpful from the moment we entered the store! She shared some information about the pricing and the process and let us view the store on our own which we appreciated. She let us know if we had any questions about anything she would be happy to assist us! She also made the purchase smooth and easy. Thank you!

I spoke with Grace G. over a "not so pleasant experience" at an out of area store, not connected to this Ashley store. She was patient kind and knowledgable !!! She had no reason to spend her time with me.... other than she is a really good person !!!

Daniel was so helpful and kind and made our experience great!

Knowledgeable and friendly sales and customer service. Andrea kept me informed of the status of my order and expedited to ensure timing was met. Delivery team was quick and efficient. Very pleased with the quality of my new furniture! Well done!

Ashley Furniture exceeded our expectations with quality products and outstanding service. We are thoroughly enjoying the furniture that has been delivered, and we are anxiously awaiting the final items. Heather facilitated our excellent experience at Ashley Furniture. She allowed us to peruse the store at our own pace and focus on our choices while she kept track of our items as we added and deleted them. She was very, very pleasant throughout the experience. Our first visit lasted for hours, and she never once rushed us but encouraged us to take our time. We even had to take a break to eat, and she encouraged us to relax and not worry. We had time to think through our choices and feel confident with our decisions. She reviewed all of the details with us before any payment was made. She was like dealing with Nordstrom's quality service, and she continued to follow up well beyond our in-store shopping. She has continued to check on our deliveries, add new items, and answer questions as they came up. Her support team and management also support her. Heather truly shines. We are pleased with the unique items we found. The quality and value are well above what we had anticipated. We will be back!

We moved from Long Island NY to Summerville SC last Sep 23 to our retirement home. We came here with just about nothing for the house. Knowing Ashley store from NY we decided to look into your store for all our needs for the new home. We were greeted by Abby at the door and within minutes we realized that we were dealing with the right consultant .We spent about two hours and Abby guided us through the entire store selecting the entire furniture needed for our new home in Summerville. There was no selling pressure from Abby ,instead a lot of patience and giving ideas of what we needed. We bought bedrooms, living room, dining room furniture and carpets. Also all the mattresses . After we settled in we went back and bought more carpets. We know that we have someone in your store that respects the customer and knows her products .Our friends from New York just moved to Summerville and they also used Abby for their needs and are very pleased. Abby is a big asset for your store and we are so happy to meet her. We will always come back in the future for our needs and always refer Abby to our friends. Respectfully, Alex and Brenda

I have purchased 3 sets of furniture from Ashley Furniture with my sales Rep Abby.. She has been wonderful and absolutely a delight to work with. The store even did a price match for us when my husband found it on line with a discount. They refunded our money back. Thank you Abby

I was wanting an extra wide recliner, and while searching the internet, I came across this particular recliner that might be what I was looking for. I went to Askley Furniture Store in North Charleston, SC and I was met as I entered the store by Andrea M., a Sales Associate. I introduced myself, as she did to me, and I proceeded to tell her what I was shopping for in a recliner. As we talk, both of us found out, both of us had a lot in come. We were from the same state, Ohio, the same town in Ohio, Hamilton, and had graduated from the same High School in Fairfield, Ohio. Of course, in different years! Andrea, right away, went to work in showing me the different Recliners that Ashley Furniture Store had to offer, via their wide screen TV display. After looking at the TV display, Andrea proceeded to show me around the store of what they had on floor display. She showed me different items as a possible substitute item. Seeing what was in store on display, we went back to the big screen display and pulled up again, the recliner I had originally saw and showed Andrea that I thought I wanted. I told Andrea, I needed to go home and give it some more thought and asked if she was working the next day. She was, so I made an appointment to see her on her next day at work. We meet, got down to business, and within a short time after Andrea explained the process of writing up the article, that she would turn me over to the finance ordering department and get it finalized. It didn't that long at all, before I was met by Andrea as I was signing the last form to escort back through the store and to see if she could help me with anything else. She gave me her business card and stated that she would be in touch about information that pertained to my order. I thanked her for her outstanding customer service and left the store. I wish, I could have the same customer service I received at this Ashley Furniture Store, every time I went to buy something! Great customer service from one of their Sales Associate! Great job Andrea! Fred G.

FINAL UPDATE: My bank told me to open a dispute. Ashley refunded me the money like two days after this. My bank has also credited me, so now everything is messed up. All in all I have spent about 10 hours on the phone with my bank all because Ashley Furniture. UPDATE: The CANCELLED my refund!!! So now I am waiting to call the store so I can figure out when I am going to get a refund on my money At first this would have been a 5 star review, now it is a 1 star! Here is why: We came here about 3 1/2 weeks ago looking for a power rocking recliner and a love seat. We were probably one of the easiest sales you can get. We didn't try to haggle the price, paid in full no financing needed, we didn't say "we need to leave and think about it" or "we found one cheaper here". We found what my soon be mother in law would need for her ankle surgery on 10/16. I made sure to ask Jordan (who was our sales person) to make sure it would come in by 10/16. We ordered on 9/25. She said it took 2-3 weeks for delivery to us. She assured me it would be there by then, and even made a note of it on her paperwork and said she would follow up on it to be sure. We also witnessed her physically write it on HER paperwork. Fast forward to Sunday 10/13. We haven't heard anything about delivery and wanted to see what day it would be because 10/16 was before the 2-3 weeks plus her saying it would definitely be in. It was a couple days away. I called, they actually put Jordan on the phone not just anyone, I was expecting a customer service rep. She told me she didn't like to check on Sundays because it wasn't 100% accurate. Apparently it wasn't even supposed to ship until 10/22 which almost a month later. But she said she was sure it was going to ship before then. I then told her we needed it by 10/16 because of her surgery. Jordan then proceeded to tell me that she had no idea of this and if she "would have known." I then stopped her there and directly stated very very very nicely we wouldn't have ordered for one, and two she wrote it down on here paper too. Again I was very polite and not rude at all. There was a pause and then she basically forced apologized and wanted to talk to her manager Monday to see what they could do. Monday I got the call and they could do nothing other than sale the floor display of the other one she liked and we looked at? We never look at another or even entertained another one because it didn't come in electric? They did say they would 100% refund me. I had to wait a day on the process on their side. I didn't want to talk to Jordan anymore, so asked if someone else could finish the refund process. The manager ended up calling, she seemed nice but from my recollection there was NO apology. I am still waiting on the refund to come back into my account. I paid immediately to them, no financing needed. They have nice quality furniture because I have family who have ordered from them up north and have had no issues. We do prefer Big Sandy Superstore which is mostly (West Virginia, Ohio, Kentucky area.) I would absolutely not recommend this one if you want something in when it's promised. We thankfully were able to go somewhere else and find one on 10/17 a day after her ankle surgery. We had to go to about 6 different ones to buy same day. ** Also Just for the record I don't like to name people in my reviews unless it's good, because I wouldn't want a negative review with my name. But to sit there and say we basically should have told her, with no apology beforehand, then after being told we did and she wrote it down I got a half hearted apology. That's just unprofessional in my opinion and I don't appreciate it. Especially when we were probably the easiest sale you'll ever have and you knew we needed it. I am also still waiting on the refund. Regardless I am very disappointed in this furniture store and I do feel this should be taken a little more seriously. I do have a lot of reviews on my Google Maps (level 8) so hopefully other will think about this as credible and I hope others don't have this experience!

stopped in to buy the Backtrack sofa and was continually badgered by sales people, would not recommend if you are looking to be left alone. had a much better experience at Rooms To Go

Laya greeted us warmly at the door and didn’t pressure us at all and made us feel at ease about buying a bedroom set here. She even led us to the side of the store where the colors we requested were. She led us through each and every piece of paperwork and made it easy to understand. She offered us discounts without us even asking which was so kind of her. We would recommend her to anyone shopping here for their furniture!

Andrea has been phenomenal!!!!! Kind and patient. She took the time to answer all our questions about the bedroom set we were considering purchasing for our daughter; Andrea followed up when she said she would on a timely basis. Andrea also helped by recommending a vanity with one she purchased for her daughter.

Ash executed top-tier customer service!

Everyone was very friendly and nice. Abby was the one who helped us find the perfect couch for our family. Highly recommend! Thanks again Abby very great customer service.

Didn’t purchase anything this time but they had a wide variety and were greeted as soon as we walked in the door.

We walked in the store and Andrea was immediately there to get an idea of what we were looking for. She saw that we wanted to browse by ourselves first and pointed us in the right direction towards couches in our style. We browsed and she came up to answer our questions and even helped us figure out what kind of fit we needed for our space- she helped us get our tape measures and everything. She was such a joy to work with and the process was super easy and straightforward. While waiting for our couch to arrive (it took a few months) Andrea would text to check in and give us updates. She really went above and beyond to make sure we were comfortable and stayed excited about our purchase. Once the delivery occurred (the guys were quick at delivery and set up and super nice) Andrea texted to confirm everything was set up and looked the way we wanted it to. We would 100% recommend Ashley Furniture (also Andrea) and will definitely be using them again for our home furnishing needs!

We purchased furniture back in December from this store. Everything has been good since the sale, but the 3 star review is for two reasons in particular. My wife and I went to one of the Ashley stores in Columbia a few weeks before visiting this store. We already had the approval for financing and basically just needed to pick out what we wanted as we got closer to our move in date. This store was closer to us, so it was an easier drive and delivery wouldn’t be as much. We got off work and came in to the store Friday night about an hour and a half to two hours before closing. Not a lot of time to do the whole process, but we wanted to know what we were looking at before making the big decisions all at one time. Everything was going good until it got close to closing time. I know the employees are ready to knock off, but the manager was radioing in to our sales rep telling her to basically get us to leave and started shutting down the lights while we were still in the store. Again, we had the approval and were ready to purchase a full house worth of furniture. So we were kind of pushed out as a ready to buy customer. Luckily enough for them, we decided to come back the next day to close the sale instead of going back to Columbia where we weren’t rushed at all. So we got back with our sales rep, Aly, and she made the additional trip worth it on the sales side. She knew what she was talking about with the product, sales, etc. she didn’t push us into anything we didn’t want and answered all of our questions. The second reason is when it came to pricing/quotes. Aly made a comment about how they don’t have tablets, etc to be able to run quick quotes on so we could have an idea of what all the price tags were/ are final estimated total before sitting down to sign the papers, so we were handwriting everything out, which got pretty confusing due to the amount of furniture we were buying as well as different financing promotions that some products could and couldn’t be on. I run a small business myself and we at least have an excel document that I can print off within a few minutes that shows you a pretty accurate out the door total on whatever you’re purchasing, whether it’s one unit or 10. So the confusion and messiness of the paperwork on the stores part took away the second star. Thankfully I was able to work it out and understand the totals, financing options, etc before signing so I had a full grasp of the totals, exactly what we were getting, etc. Other than that, we had a pretty good experience. I can say that I was pretty tired of looking at furniture by the time we wrapped up, but we are happy with what we got, and have used the heck out of our furniture since we got it! I would recommend coming here, but just keep in mind that it is a chain store, so going the extra mile is all up to the sales person you get and you need to make sure you understand your purchase and totals before signing the papers!

Alt poole with Ashley furniture is amazing. We came in a few months ago in need of a couch for a new home we are purchasing. We were picking out a couch that could be configured many ways but weren’t too sure exactly what configuration we needed. We changed our minds on her probably 10 times but she didn’t care. She was always happy to get us a price for whichever configuration we had in mind at the time. She was very professional and easy to get in contact with. Super responsive. In a world where it seems like good customer service is gone, Aly delivered some of the best customer service we’ve had in quite some time. I would be happy to do business with Aly and Ashley furniture again.

My couch is scheduled for delivery on 07/19, so this review is solely for the store and the service I received. I've never been to Ashley Furniture before, but it was time for a new couch. I asked for opinions from friends and many recommended Ashley. As soon as I walked in the door, I was greeted by Jessica. Great personality and said she'd let me look around and to ask her if I need anything. After a while, I found a couch I liked. Jessica was walking around about that time, and we talked about this couch. She got a quote for me, but I was still undecided at that point and left. A few hours later, I made up my mind that I wanted this particular couch, so I went back. By this time Jessica had already left for the day, and I was greeted by Aly. Great personality as well and very helpful. She took care of doing all the paperwork, and I got my couch on order! This is the first new couch I've bought in years, and both Jessica and Aly were a huge help in making my decision. Hoping the couch is as good as the service! :)

Went to the store today looking for a low priced table to seat 6. Was greeted by Aya and did a lap before we got to the tables. Aya was available when needed, answered our questions, and didn’t try to hard sell anything to us. The process was smooth and effortless. New table comes soon and we are thrilled. Thank you Aya!!!

The posted prices are seemingly quite negotiable.

Aly was super helpful and provided plenty of information and insight in regards to oui shopping today.

Great sales person

Aly was amazing and so much help with our latest purchase of a bedroom set

Excellent description of the products and what matched our needs!

Worked with Abby and she was great! Helped me figure out a tough space for furniture and was patient, efficient and the delivery team was fantastic, prompt and gave me great updates that they followed through on. Everyone involved kept me in the loop throughout the process and delivered above and beyond what they promised

If you want great customer service and a knowledgeable product specialist with years of experience see Jessica Seino at the North Charleston store in SC. She was patient, kind and energetic. She was there to assist but not pushy or “ hovering”. She gave us several financing options and stayed late to insure we were satisfied with our purchase. This was not the only Ashley Store we visited but the only one from now on I will shop. Thank you again Jessica!!

AK is AMAZING!!! He was very knowledgeable, helpful & super friendly. Ashley Furniture has a real gem on their hands.

I bought a couch from Ashley and it is GARBAGE. Shortly after the purchase we noticed the chair was lopsided. A tech came to fix it. But it still looks crooked. Today a bolt popped out and the top of the chair falls back into the wall leaving a GIANT dent in it. I called and because the warranty is up there is nothing they can do. I will NEVER purchase another piece of furniture from this company again. Horrible quality and even worse customer care. REPLY: Didn't see an option to reply so I'm replying here. You don't see a sale under this name because the sale was under my maiden name. I wrote this review AFTER calling about this issue. The woman I spoke to said I would need to pay for the repair. I'm not willing to pay another penny. A couch shouldn't be falling apart 4 years later.

Grace G did an excellent job in resolving our issue which resulted in the replacement of our purchase . She went above and beyond !!!

Very poor customer service, lack of communication, accountability, and low quality furniture. First off, the sales person Elise, at the North Charleston location lied and told me that the floor display was part of the bedroom set that I ordered.. when the furniture was delivered to my home, the chess wasn't included.. so I had to order a chess separately even after Elise told me and my husband that it was part of the set on the sales floor. Then, I spoke to the store manager who says, I don't see the display with all 5 pieces on the floor. Miraculously, someone moved the display after I called and complained about it.. I have a picture of the display. I currently have the bedroom set with all the pieces and I'm having issues with the dresser, they replaced it with another dresser, but it's not functional. This dresser is suppose to be brand new but two drawers are broken. There was no quality check before bringing the dresser to my home. Now they are saying I have to wait 2 months for them to order the parts to fix the dresser. There's a major lack of communication and accountability between the store, customer care, and the distribution center. Daniella and her manager aren't helpful. All they do is pass the blame on someone else. I've had 3 technicians at my house for a minor issue and I still can't use my dresser. That's a total of 3 months waiting to use my dresser lol.. As of today, they said I will have my parts on Saturday. I have no faith in them what so ever! I am beyond upset with this company and will not use them again or recommend anyone that I care about to use them!

Have had a good experience both times we've shopped here. Tons setting out on display to tryout. A little h8gh priced on some products but seems like good quality.

We ordered several pieces of furniture just before the Pandemic arrived and subsequently waited for many months for all the furniture to arrive. If the delays would have been communicated to us; I probably could have been more understanding. The lack of communication and then further inflexibility was disappointing; however being able to recoup the $ paid for a non used protection plan will make me happy!

Was told by sales person and customer service that I could exchange my “90 day” sleep guarantee as many times as needed to find a mattress. Not only was that a lie they charged me restocking and delivery fees on top of their lies. The store admitted I was told this twice but won’t honor or make anything right.

Our furniture from here didn’t even last three years

Laya was amazing! She was kind, informative, thorough and super patient with me! She always kept me in the loop with my purchase and delivery schedule. I couldn't have gotten a better associate to help with my purchase. I will return to Ashley Furniture for all my furniture purchases and will always ask for Laya!

Knowledgeable staff. Great select at reasonable prices. Worth a visit if your looking for well constructed furniture.

I worked with Andrea and she was very helpful from beginning to end in helping me pick my couch and bar stools. I just moved down to South Carolina and was unsure of what kind of a couch I wanted. I went back and fourth on my decision for a while and she was very understanding through it all. The delivery time was also quicker than I expected. Thank you!

Aly was FANTASTIC!! Truly made furniture shopping the way it should be - low stress, low pressure, so much fun. She was so helpful in answering all of our questions and helping us style our home. Go ask for her!!

We absolutely loved Aly! Not only her personality but her commitment to providing her customers with the best price makes her stand out as one of my all time favorite sales reps! The cashier is another story altogether and if not for Aly having made the rest of this purchase a breeze we probably would have walked away. We took a star away solely for this reason. We only learned during the payment process that the checking accounts we were attempting to make a payment from have a 2,500 dollar purchase limit. Instead of being clear and knowledgeable about what was a simple situation she was scatter brained, at one point saying my transaction went through while my husband's didn't (we split it). The last thing someone spending 9,000 dollars wants to hear is I guess, and maybe. I'm pretty sure you knew we were annoyed with you when you thanked us for our patience, that felt a little condescending to us both. Train your people to know what simple terms mean when making transactions, and how to explain things of that nature with some clarity. We were able to pay the difference with different cards but we left fairly annoyed with what was supposed to be an exciting purchase for our new home. Aly, we wish you the best and can't say enough how pleased we are with your service. Thank you again!

Bought a recliner rocker from Theresa at N Chas store. She was so sweet & patient with me. I looked at every chair in the store & couldn’t decide what I wanted. She helped me with my decision & gave me a great deal! Highly recommend anyone looking for new furniture to go to this store first & ask for Theresa! Thx again for all you did Theresa! This will be my new go to furniture store.

Ali was great to work with. Very professional and did all she could do to take care of our needs.

Very dissapointed to say the least. Sat down a week before making the final move with AK who advised items I was purchasing were in stock with the exception of one of the living room sets. Decided to follow up after a week and half of not hearing from them at which point I was told that it would be 6 to 8 weeks for items to be available. Not a good experience to put my family through. 15k later we are sitting on beach chairs and sleeping on air mattresses. No such thing as an honest business man these days. ********************************* 4-1-24 Quick follow up to prior review. Still waiting on multiple items. Received damaged furniture and after third delivery this past Saturday still had to decline delivery of replacements as they were damaged as well. Must say the staff has tried to make this one as comfortable as possible but at the end of the day we are 5 weeks into this fiasco and still waiting on items that were supposed to be in stock. If you are planning on buying from this company be mindful that they cover themselves with the paperwork telling you that there is a 20% restock even after their sales person lies to you about items in stock and you are then stuck. They then leave it to the staff to deal with the issues at hand at the expense of the dishonest sales person. Place is like a car dealer. Just look at when you go in there and how they approach you and you will realize that it is the same car dealer mentality. ****************************************** 4-9-24 New Date Folks... We are now looking at a May date on material that was supposed to be here in April. Do not buy from this place. You are better off ordering from Ikea or Rooms To Go instead of dealing with these ridiculous lead times and this unreliable company. They order from Indonesia and hold you hostage with the 20% cancellation Fee until they get the stuff months later. From April it has now changed to May. Buyer Beware!

I want to say Lsya was excellent at helping me and very knowledgeable, because of her I made my purchase! My delivery should be here next week,3/5/24! I will do another review when I get my delivery.

Danielle was so patient and helpful! Very knowledgeable about the different mattresses and helped us pick the best one for us.

I’ve purchased two beds including mattresses and a living room sectional from Ashley Furniture and it has always been an easy no hassle experience. James has made my latest purchase enjoyable and painless. His willingness to be direct and to ask the right questions made it easy for to decide what was best for me and my needs. His knowledge also was a big plus. Thank You for a great experience!

Danielle Freed was so knowledgeable and helpful!! Thank you for your patience and help!! We will definitely be back. :)

Danielle was an All-Star…patient and professional! Thanks!

Danielle was absolutely amazing and made my experience easier on deciding what I came in to buy.

First time buying from Ashley . Great experience. Friendly staff. Sales person Danielle went above and beyond to help answer all questions and explain all details of plans etc. thank you

Beautiful Furniture! Danielle was amazing at showing us around, making sure we got exactly what we were looking for, and making sure we left with the bedroom set we wanted!

Aly was great to work with! She was so patient while we changed our minds several times and even had solutions that worked out better for us. We look forward to working with her again!

Very nice young fella AK

The store is clean and the sales associate Omar is awesome! He spent several days and many phone calls to help me in making my decision on what furniture I wanted. I would definitely recommend

Ally was professional and made my purchase easy!!!!

We purchased a love seat and mattress with the assistance of salesman AK. He provided excellent customer service and really took an interest in seeing that we got the best products for a very good price.

Bobbie Jo was amazing. She gave us the space to browse and work through options while remaining close by and periodically checking in. Checkout process was smooth and effortless.

We had a great experience with Danielle! Would definitely buy again from her. She made everything very easy and explained everything. Awesome sales person!

Worked with Omar and he was awesome. He helped find exactly what we were looking for, before the product was released to the public!

We had a great experience with Ash

We had a wonderful experience with Ash Hinson from Ashley furniture. Our experience was great; we were searching for new dining room chairs. Ash explained the process and inventory available during the visit. A great experience all around.

Ash was super friendly and made the deal I was after happen

Great place great sales people

Had an excellent experience working with Jessica! She was amazing from the first time we walked in the door. We were literally just browsing with no plan to buy anything anytime soon. She was pleasant and happy to help no matter what our plans were. We went back two other times prior to actually purchasing and she was excited to help each time! We did finally purchase a living room set today!

Went in the Ashley Store to find a dining room set. Was greeted by a lovely lady named Laya! Ms Laya was very knowledgeable and took the time to explain things. She helped me save money made it easy for me to make a purchase. If you go by the Ashley Store be sure and ask for Laya!

JESSICA was professional, very efficient. She showed us the items we needed and wanted and was very detailed in getting us the price point we needed very impressed.

Abby was amazing to work with and extremely helpful. If you need new furniture, ask for Abby!

Great experience working with Laya to order our meets-every-checkbox couch! The experience at Ashley Stores in Charleston was spectacular. We were never hovered over, which was lovely, and there is always someone to answer your questions or direct you when you ask. The process was quick but not rushed. So excited for the new couch.

Jess has been a pleasure to work with. We have been in to browse several times over the last month and she has been informative, patient, and very helpful during each visit. Never pushy and never hovering which makes the browsing experience so much easier.

We are completely impressed with Laya’s professionalism and customer service!

Very well stocked store with plenty of helpful staff. Our sales person was extremely helpful especially in guiding us through our furniture selection. Will definitely be shopping here again for additional furniture and decor purchases.

I walked in the store and Wow ! I saw Andrea. She was so pleasant and professional. She helped my husband and I through the entire process. She was very caring to our needs we picked the right sofa. Please go and see Angela.

Great experience from walking into the store, met Andrea, and the process went great! Started out looking for queen bedroom set, which I found and was ready to go, but plans changed. Ended up mattress shopping instead! Andrea wasn’t available at the time, so her co-worker Teresa stepped in. Again great experience! After about 3 hours of trying every mattress, some several times, we finalized the deal. Teresa and Andrea were professional, never pushy, great with follow-up and ensured we were happy every step of the way! Delivery was quick and the drivers were great with setup! Thank you for everything, keep up the great work!

Abby was very helpful & informative. We found what we wanted.

Ashley was Great! The furniture looked beautiful and the guys that put it together were very friendly😊 Abby our sales person was a pleasure to work with. She was very helpful and friendly!

Best sales experience i've ever had thanks to Bobbi Joe! She helped me for two days straight figuring out measurements and different configurations & options with the furniture - she also made sure i got the best possible deal that i could! 10/10 recommend, so much knowledge and help - i know i got the best couch and recliner for me because of her. THANKS BOBBI JOE!

My husband and I had such a great experience here with Akram! He was not at all pushy when we were there looking around. He was really easy to work with and went out of his way to be accommodating and helpful when we were actually ready to buy weeks later. He even texted us pictures and videos of the items we were looking at and lead us through the process, as we were purchasing remotely just ahead of our move to SC. When we are ready to buy things in the future, I will surely be getting in touch with him! Thank you, Akram!

Aly Poole was a huge help finding the perfect living room and rug for my mother who is moving into a smaller apartment. She couldn’t have been nicer. Very knowledgeable and pleasant - would highly recommend her!

Worked with Aly Poole and she was absolutely phenomenal! Very patient and showed us everything that was within our budget and specifications with ease!

Aly and James made my shopping experience amazing and I wasn't pressured to purchase. Aly went above and beyond to accommodate me for the warranty that I purchased on my last bedroom set, I didn’t file any claims. Aly was able to provide a credit in that amount to use towards a credit for my new bed. Thanks again, Aly!

Aly at Ashley is great! No pressure and she helps look for exactly what you want, even if it’s unconventional. She was great to work with and also helped with with financing. Ask for her at the door!

Economical furniture

Aly Poole is all about customer service. She ensured all our questions were answered and checked into the best deals possible for our purchase. Highly recommend seeing Aly on your next furniture shopping trip!

I would highly recommend this store to anyone looking for good quality and affordable furniture. My husband and I purchased a sofa. Aly was wonderful about showing us different models and letting us look without being pressured. Once we decided, pricing and purchasing was easy. Everyone there was very professional.

Laya was phenomenal! She was so patient and attentive. Had great ideas and listened to what I wanted. I am a forever customer!

Great customer service

Had the best experience at this store with Aly. She helped me furnish my entire house with the best recommendations.

We had a wonderful experience shopping for our new sofa at Ashley Furniture. Aly was wonderful and she helped us every step of the way. We will definitely be back.

Aly Poole has been very flexible, transparent & knowledgeable to work with!

I am a returning customer to Ashley Furniture and my go to sales Lady Aly is amazing to work with. This is my second time working with her, she ensures she gets her customers to BEST deal!!! Give her a chance to make your home become all you want it to be!!!

Great experiencing working with Ali she really showed us all the great points of each sectional we looked at I would buy again from her in a heartbeat

Found just what we were looking for in a kitchen table. The salesperon, Amy Poole was great to work with.

James was amazing! He helped us as soon as we walked in and did all the calculations to get us a better price on the couch we were looking at. He gave us enough space to look around and shop but also would check in on us. He gave us different options and the estimated arrival date of the couch. He also helped us with different options for a kitchen table we were looking at. I will definitely be going back to shop with James.

Aly was amazing, very professional and attentive. In the beginning, what caught my immediate attention was how she was not your typical “aggressive salesperson”, which put us at ease. Upon entering the store, she introduced herself and provided some sales that were currently going on and explained the financing options. This was very helpful. She then allowed us to have our time to browse the store and choose what we were interested in, without feeling pressured. It was a very relaxed experience. When we finished and let her know what caught our eye, she was so helpful. She provided us with her direct contact number and we left the store to think about what we had found. Once we were home, we were able to exchange measurements, via text messages. She helped us realize that the ottoman we originally were interested in would not fit our space. Aly went above and beyond, walked the floor, and sent us pictures and measurements of what would fit in our space. She even sent pictures of the throw pillows to make sure we liked them! This helped us make a final decision in choosing the perfect living room set. She really looks out for her customers and truly cares.

Outstanding customer service from Aly! She helped me pick out my first couch and was very knowledgeable about the products. The best part about her is that she had a no pressure sales attitude and spent as much time as it took to really find the right couch for me.

I had a wonderful experience with Theresa. She had me in and out in 30 minutes. Would definitely go back and get her help with more items.

Aly at Ashley furniture was great! She offered help and then Let us look around. She was available when we had questions and she was able to answer them all. She helped make final decisions and then sent us a thank you! Aly was great!

Please go see Aly Poole and be prepared to get blown away with outstanding customer service!! She is very kind, knowledgeable and was great to work with. We love our new couch!!

Aly was great! We loved working with her, very knowledgeable and helpful. Thank you Aly!

Aly was amazing to work with, my family and I were in the store looking at furniture and she was very helpful and very kind.

Aly Poole was very helpful! Found the perfect couch in minutes!

Aly was very easy to work with. We bought our couch in less than an hour. All good.

I went in to buy a mattress and met Aly, she was friendly and knew her mattresses. I laid on several and asked questions about each of them and decided to go with the one she recommended. After paying I asked her if she had any large round dining tables. We went around the store and reviewed them and the options. I will recommend Aly to my friends and family. She wasn't pushy and that is #1 for me when I go to a furniture store or buying a car.

Aly was wonderful to deal with and helped us find the perfect mattress. She knew the answers to multiple questions we have. I would highly recommend her to my friends and family.

We had the pleasure of receiving service from a sales associate named Ali, who went above and beyond to help us find the pieces we needed for our new home. Ali was incredibly accommodating throughout the process, working with us to ensure we received the best rates possible and answering all of our questions. Even when we came into the store several times, unsure of what we wanted, Ali was always patient and helpful. She even assisted us when we changed out a piece of furniture before delivery. We truly appreciate Ali's dedication to providing excellent customer service. We will continue to do business with Ashley Furniture as long as Allie remains our sales associate. Big thanks to her for providing us with excellent service.

Ash at the North Charleston location took such good care of me and my family - we will be back and ask for him by name! You should, too!

Absolutely thrilled with Aly's assistance! Her expertise guided us to the ideal sectional for our parents. When we specified our preferences and delivery urgency, Aly not only set realistic expectations but allowed us to source a third-party vendor for quicker delivery. The entire process was incredibly seamless. Highly recommend! Remember to ask for Aly!!

Our sales associate, Laya, did an amazing job helping me with my purchase. I feel the prices are a bit high and the delivery time is too long but the sales associate made up for it. I look forward to receiving our new couch and love seat in a few weeks.

Great customer service!!! The sales agent Laya Walker did an awesome job with the furniture selection. I am very pleased to suggest her as a go-to for help in determining what work best for your home.

Layah provided me with professional and excellent customer services. She helped me put my entire living room and bedroom together, and I love it!!

Ashley furniture is the best! Thanks to Laya, the lovely saleswoman, who helped me pick out the best furniture pieces to fit my needs. Also, Neil and Jay, the delivery men, were so professional. The team at Ashley furniture made my experience so pleasant!

I've shopped here before. Due to the excellent service and quality of furniture, my family only shops there for furniture.

We had two great experiences at this Ashley location shopping for a new couch. Our rep, Ash, let us shop with no pressure and was available to answer all of our questions and help us make the best decision for our needs. He was very patient with us and ensured we had a positive experience. Patiently awaiting the arrival of the sectional, but very happy with our purchase experience!

I did a phone order for new Living Room furniture and LAYA WAS AWESOME!! She made my purchase so easy and it only took minutes. See Laya if you want excellent customer service.

I called and laya from the Charleston SC store answered and she assisted me through everything over the phone From start to Finish because I didn’t want to come into the store. Thank you Laya

Abby M was my sales representative and was fantastic and kind

A sales rep named Aly helped me and she was great! She took the time to help me compare different couch options and find the right one for me. She walked me through the pricing and details and answered all my questions. Very good experience overall.

Alt was an amazing salesperson! She was very knowledgeable and made the whole process very simple.

Very big store with a good size selection. The person helping us was helpful and pleasant. Only thing was persistence in trying to help us. Give us some time to figure out what we want to do.

(Translated by Google) very kind (Original) Muy amables

My family and I relocated and needed to finish furnishing our house. We arrived to Ashley and were greeted by Aly. She gave us the rundown of all the promotions and sales and then gave us some time to walk the store. After a bit we were a little overwhelmed with options so we asked Aly to help us find a very specific living room set. Aly was SOOO patient and answered all of our questions. She even included our 9 year old in the process which was amazing. For every set we were interested in, she gave us the breakdown of cost and helped us find the perfect set to fit our budget. She kept us apprised of our order status the whole way and it was delivered in just over 2 short weeks. When we are ready to furnish our next room, we will absolutely be going back to Aly!

I have been working with Aly at this specific location and she is absolutely FANTASTIC! She is responsive and very caring and has gone out of her way to help me since I am moving from out of town. She help me furnish my entire home and I cannot thank her enough for all of her help since this has been challenging not knowing when the house will be finished. I was even able to add additional items to my order after I had already been completed. Anything additional I need I will totally go back and work with Aly to help!

The welcoming greeting and wonderful assistance I received from Aly was beyond great. With having the items I was going to purchase on a wishlist, Aly was able to show me those items on the floor. All around great service from her.

Laya Walker (our sales rep) at the North Charleston store was great to do business with. She is knowledgeable about the products and spent all the time needed to help us make the right purchase

Our sales representative was Laya Walker and she did an amazing job! She stayed with us a little later and helped us figure out measurements and color schemes that'd work best with what we wanted in our home, she was patient and very welcoming, and it was an overall wonderful experience and we found some great furniture with her help!

Laya was just VERY welcoming when I arrived to the center pointe location. She made she I received everything I came for and gave me a card for my next purchase of a dining room set. Even the customer services ladies in the back were pleasant!

Shopped with Aly at the North Charleston location. She was nice and professional and adequately answered all of my crazy questions (and trust me, I had a lot of them). I feel like she worked extremely hard and went over and beyond to get me the best deal. Ask for Aly and you will NOT be disappointed. Top level customer service.

Layla walker is incredible. Wonderful service

I went into Ashley today and worked with an exceptional sales lady today recommended to me by some neighbors! Aly Poole was awesome! No pressure sales, let me browse without stalking me, and when I had questions she was very knowledgeable about the products I asked her about. Couldn't recommend her more and wouldn't work with anyone else!

Aly was awesome! She helped with ever need we had with finding the perfect furniture for our house! From mattresses to a new couch! Could not recommend a better sales rep!

Great prices! Ended up with Free warranty package and for kicks $200.00 off just because 🙂 Beautiful store, Great employees 🔥

Aly was very personable and considerate of our finances and home situation. She’s very easy to work with and connected with us right off the bat. We had a great experience at this location because of her.

Bobbie Jo, thank you for your assistance with my recent furniture purchase. I am beyond happy with the timely delivery and being kept informed of the status of arrival while waiting. Nothing but Professionalism. I look forward to working with you again in the near future. Thank you, again. Sharon R.

Bobbie Jo was so great to work with! She really helped me assess my options and I was really happy with my choice. Ashley Homestore is my go-to for all things furniture.

We love Ashley Furniture! Laya Walker, our wonderdul sales consultant, was so patient, kind, and helpful in choosing the best sectional for us! Thank you, Laya!!

Purchased a whole house full of furniture for our new home. Excellent service, prices, and help from Steve, if you're looking for top quality furniture, this is the place and Steve is your guy !

Aly here was a great help! I'm so indecisive and she really helped me make a final decision. Awesome personality and a joy to work with

We had a Great experience with Bobbie Jo, she had and shared great knowledge of the store’s merchandise and sales with a pleasant positive attitude

This is our second time purchasing a sofa from Ashley and both experiences were great. Bobbie Jo helped this time around and was attentive, helpful, and made sure we got exactly what we wanted! Can’t wait to have our new sofa delivered.

A lot of solid options here. Friendly, helpful staff.

Good service. Average prices. Though I didn't receive my promised Visa gift card!?!?!

Aly did such an amazing job helping me find my perfect couch! It was my first time ever buying one and I was super nervous as I have been to other places in my search that had not been as welcoming and she made me feel so comfortable and home. The entire prices was easy and effortless!

Big thanks to Laya Walker( She's Amazing ) for helping us find the perfect living room couch and dining table !!!!

Laya was so helpful and personable. We loved the time she took with us to go over our options. Highly recommended!

Laya Walker was amazing. 10/10 made my shopping experience as a first time shopper so much more comfortable and relaxing than other stores I walked into

Excellent customer service. Danielle was a pleasure to work with.

Steve Mitchell is the best!!! He should get a raise! Very patient even stayed late to help

I had a wonderful experience shopping for my new recliner. Andrea listened to what I needed, showed me their selection, answered my questions, and allowed me to walk around and think about things with no pressure. I left the store and returned the next day and once again Andrea answered my questions and gave additional information about one of my possible choices. She explained the ins and outs and reasoning for the care package in the event any accidents happen. I appreciated her approach and knowledge. She was friendly and made my buying experience a stress free and exciting one. I’m excited about my purchase and can’t wait until my new recliner arrives!

Bobbie Jo was fantastic and helped more than was required would definitely ask for her again with any future furniture purchases

Great experience purchasing furniture. Laya Walker was wonderful to work with!

Was looking for a mattress set on Memorial Day. Sales associate Steve Mitchell along with the manager Miranda went out of the way to help me get the best deal and spent a lot of time with me though there were plenty of other customers in the store. Great sale going on and they made it even better and I left completely satisfied with what all I got for the money. I had already shopped around several mattress stores and other furniture stores so I knew what was out there and what the average price was. But these people went out of their way and made it such a great deal. Will definitely be back in the future when I have other furniture needs. Thank you guys!

Steve was the best with helping my wife and I purchase a sectional for our first home. From the second we walked in he was helpful. He was not pushy at all and we could not have been more blessed to have him help us. We will absolutely recommend Ashley Home Furniture and Steve at the North Charleston location needs a raise!!!! He is such an asset to the company.

Great store. Great service. Found exactly what we needed. Kristen was new, but was able get answers and provided excellent service. Despite issues with finance department The GM Maranda was able to work out all issues, and allowed us to have a wonderful experience. Will definitely be back for our next purchase.

Miranda provided excellent customer service when my wife and I were dealing with some issues related to a mattress purchase.

Danielle was very helpful and patient though out the buying process.

Such a pleasurable experience! Thanks so much!

I was buying furniture from a competitor of Ashley Home Store. The competitor sent me an email stating I need to verify it was me buying the furniture. They immediately started asking for personal information (date of birth, social security number, etc…) I told them that I would not give that information over the phone. After they hung up on me they canceled my order. I decided I wouldn’t buy from them. I called the Ashley Home Store in North Charleston, SC where I was connect to a sales associate. This sales associate stayed on the phone with me for almost an hour to get the furniture I wanted. She provided all the details and secured my purchase. If you want quality service and products, call Ashley Home Store in North Charleston and ask for LAYA Walker. I will continue to buy from her and I highly recommend you do the same. Sincerely, Chris

Bobby Joe is an amazing salesperson! She went above and beyond!

Layla Walker

Bobbie Jo Benjamin is by far the most helpful and honest salesperson I have ever encountered. She was so helpful and went out of her way to make our experience enjoyable and exciting.

Jordan is the best! Very professional and knowledgeable! Thank you for making furniture buying process fun and easy!

Bobbie Jo is the best, and so professional!! Found the cutest loving room set ever!

Bobbie Jo was extremely helpful. She always had a smile was very knowledgeable and respectful.

We didn't make a purchase. However, the representative, Theresa Palmer, was very informative and warm to guide and answer our questions.

I had a great experience at Ashley furniture. Danielle was a great help to me. She answered all my questions and solved all my need. I would recommend her to anyone.

Steve Mitchell is very knowledgeable and attentive. I trust that he is being honest and giving us the best deal he can. We are a 2nd time returning customer and will call him again.

Was having a hard time ordering furniture online but the minute I called the store and talked to Laya Walker all my problems went away. She helped me order everything I wanted while cheering me up and making what started as a frustrating situation way better. I couldn’t have asked for a better person to help me.

Bobbie Jo is wonderful. Prices are on the high side.

The help at Ashley store was fantastic the lady that help me name was Lindsey and she did a great job

Steve was absolutely awesome. He helped so much. The process was fast and easy. Would definitely recommend!!!

Great customer service, friendly and knowledgeable

Bobbie Jo is an AWESOME sales rep. From the moment I entered Ashley Furniture, she had great customer service that made me felt very welcome and special. O explained to her that my son is moving to Charleston and that he was looking for some new furniture. She took time with him to make sure he picked out what he wanted for his new place. When shopping at Ashley Furniture, I was always be #team Bobbie Jo!!

We did a lot of shopping around for a sectional for our new home. We are new to the area so I was reaching out on local social media pages to get suggestions. I ended up connecting with Aly at Ashley. I highly recommend working with her. She kept us in budget and was so knowledgable and friendly. We had a couple concerns about the couch we chose and she was great about easing our minds and reiterating their warranty and repair policy. We ended up buying our King mattress as well and financing with no issues. Delivery went well and within the estimated time frame and the delivery men were professional and courteous. We LOVE our purchases and appreciate how smoothly everything went. Overall it was a fantastic experience. We won’t hesitate to return for future purchases and will be sure to work with Aly again.

Laya made this purchase easy. She listened to my needs and pointed me in the right direction. Laya is very knowledgeable which made the purchase run smoothly.

Elisa was a great help choosing a new mattress.

Stopped in looking for a sectional sofa. Was greeted immediately and Danielle was very helpful in finding the perfect fit! She was very knowledgeable and patient with my questions. Definitely would recommend stopping here for your furniture needs!

Danielle was amazing from start to finish, helped find exactly what I was looking for. And kept me well informed throughout the entire process. I highly recommend using her for your needs when shopping at Ashley Furniture

The sales woman Elsie was great!!

Laya at the N. CHARLESTON location is great. Definitely recommend using her for all furnishings needs!

Steve was awesome and helped me get all set up to get my new couch! I'll definitely be coming back for any furniture needs in the future.

Worked with with Aly today on my purchases and she was an absolute delight! Helped me tremendously!

Our saleswoman, Aly, was absolutely amazing. We just moved to Charleston and she was a no pressure, no nonsense style salesperson and I can definitely see my wife and I coming back to her regularly for any of our home furniture needs. Definitely ask for her!

Steven was great was very prompt with his pricing and had us out the door with a great deal in no time at all!

Aly did an awesome job helping us shop for furniture. We needed furniture for several spaces and she was very patient while we walked the store several times over and even made a few suggestions for complementary pieces, but was never pushy. She made the whole process very easy.

Steve was great with customer service

Danielle was excellent to work with and help take care of all of our needs. Great job!

Danielle was very helpful and patient to help us find 2 end tables.

Layla Walker was amazing!

Elise was extremely helpful during our buying process! At no point in time did she ever make us feel pressured to buy anything and answered all of our questions. She was very down to earth and got us in and out quickly and efficiently. 10/10 recommend Elise for all your furniture shopping needs!

Jordan Austria at the North Charleston store was outstanding. She helped me find the perfect couch with no pressure and then found some deep discounts for me too! Friendly and helpful! She did an outstanding job and I love the new couch.

Elise was great to work with. She helped us find exactly the bed and dressers we needed without a high pressure sales pitch. She was patient when we needed time to make a decision and helped us run the numbers on a whole bunch of different options until we made a decision!

Bobbie Jo was extremely helpful in accommodating cost, space, and any questions we had. We could not have been luckier in getting her to assist us, thanks a lot!

Great delivery and installation process!!

I had an amazing experience working with Ms. Danielle at the store. It was difficult for me to make a decision on the day that I met Ms. Danielle so I came back the day after and Ms. Ally was able to assist me. But she send Ms. Danielle a text to tell her that I made a purchase. Then Ms. Danielle still was no touch with me about the delivery of the item I purchased.

Steve was very polite, knowledgeable and efficient!!

Steve Mitchell was great, not too pushy like so many other salespeople. Didn't try to oversell us, and we got exactly what we were looking for at a great price.

Bobbie Joe was great, very helpful and knowledgeable! We enjoyed working with her.

Danielle was very helpful and patient With my indecisiveness trying to decide what my best options were, keeping in my budget. I bought two rooms of furniture and will need more in the future will definitely look to Danielle for my next purchase. Thanks for your help and patience.

Nice layout display. I wasn't overwhelmed by sales. Great prices.

I recently bought a bed there, they have to order everything but when the time came they send to my home the one they had as a floor model, which I certainly was bot the one I payed for, when I called the store they lie and started giving lame excuses, I feel robbed but this people

Steve, was very helpful, and a really gd sales man.

Ashley Furniture employees were very helpful. My go to place for couches!

We had a great experience with our sales associate, Jordan at the Tanger Outlet store. She was very patient, knowledgeable, and helpful. We couldn't be happier with our purchases or service!

Laya Walker was a delight today, she help my son and I with a mattress Purchase along with accessory’s for are new home. Thank you Laya for your warm smile and patients. See ya soon .

Laya Walker is the best! Ms. Laya Walker was very helpful while making sure she wasn't "hovering". She gave us our space while giving great input. I enjoyed her help and design ideas with what we gave her. Ms. Laya Walker is the reason I was able to walk out of the store happy to have made a purchase. Thanks Laya Walker!

Ms. Laya Walker was very helpful and respectful while we were shopping. Ms. Laya was very helpful in helping me choose furniture to match my current decor. I truly appreciated her help!

LAYA Walker, the sales associate that help me with my purchase was amazing. She help me select the perfect furniture for what I want it used for. She deserve 10 stars

Aly was so helpful in our purchase. We really enjoyed working with her and got a fantastic sofa!!

Bobbie Jo was very helpful. And patient.

Danielle was amazing with helping me with looking for a new bed. I will be back to see her

Me and my Husband had a great experience at Ashley furniture store. Aly help us with our dinette set and she was great..We will be back soon to get bedroom furniture and Aly is the only one we want to help us

Danielle was so very kind and helpful! So professional yet very genuine and helped us find something we love in our budget! She’s our person. The only place we’ll shop for furniture from her on out!

This is such a nice store. We were greeted by Jackie whom we mentioned that we were working with Elise. Jackie helped us with our purchase in Elise's absence and was wonderful! What amazing teamwork between both you ladies! I couldn't ask for a better experience! Well done!

Bobby Jo was so helpful and was a joy to work with. 😊

Quick and amazing service.

My sister and I had a wonderful experience at Ashley furniture store near the outlets outside of Charleston. We were not rushed and when we needed help, Steve Mitchell Senior Sales Associate was a great help. Not only to give us the best price but ensured a pretty quick delivery.

My wife and I were on the fence about purchasing a new bedroom set. We found a set we liked but still had not made up our mind. Aly assisted us and we were impressed with her knowledge, professionalism and pleasant demeanor. She worked hard to give us a great price so we went ahead and purchased it. All in all, she made it a wonderful experience!

Very positive experience at the Ashley Store in Tanger Outlet Plaza. I worked with Steve who was friendly, knowledgeable, approachable, and not overbearing at all (like some large sales store employees are). He let me walk around and make my choice and find what worked for me and was available for questions when I needed it. Glad I came in when I did and was able to work with Steve. 5/5 ⭐️

Professional and responsive!

Danielle was fantastic - found our dream couch and couldn’t be happier!

Steven was the best! He listened and advised on my choices. We carefully picked our style, texture and colors and he made it easy. Great personality and service.

Purchase a mattress mattress lasted less than a year they kept sending out a mattress. Technician didn’t know it was such a job stay away look but not.

Laya Walker was extremely helpful and knowledgeable .

Love, love, the merchandise, but extremely overpriced for the quality. Staff helpful, but the prices will run you out of there. 1 vase $229 No, thank you!

Laya Walker was absolutely fabulous in helping me place a phone order. She went above and beyond in providing valuable recommendations for me, especially when I was purchasing sight unseen! Highly recommend.

Went to Ashley to look for furniture for my mom who will be moving to a senior living facility. Abby greeted us warmly at the door and showed us a variety of furniture to match our needs. She was very helpful and knowledgeable. She made our shopping experience very enjoyable. Unlike other stores, there is no high pressure sales. We will be going back when we make our final decisions.

Great experience working with Laya at Ashley Furniture. Very knowledgeable and customer focused.

I was shopping for a sofa and could not decide. Ashley was very patient and kind with helping me explore all options and answering questions that I have. She also periodically left me to explore which I loved because most sales personnel are daunting when it comes to shopping. I left excited about my new purchase. Go shop with Ashley.

Laya Walker was the salesperson who helped me and was phenomenal! She greeted me the moment I entered the store and answered all of my questions pertaining to my concerns and needs. She was able to provide me with the details and show me different types of beds and mattresses I had in mind. She also pulled up some items online that wasn't in the store and that really helped me a lot. Laya was very helpful and I was able to purchase my bed and mattress before leaving the store! I will definitely recommend Laya and would be shopping at Ashley Furniture again!

Five stars to Ashley Furniture and 10 stars to our salesman Steve! He was professional, knowledgeable and personable. He answered our every question and was extremely patient. We came in for 1 bedroom set and we left with two. Steve will be our go to guy for any future furniture needs.

Steve was wonderful in helping my husband and I pick out our next living room set. He was very patient with us as we visited the store many times, had lots of questions, and changed our minds quite a few times, before we made our decision. He was there to answer questions but never pushy about one product or another. We are very happy with our purchase and will be in again to see Steve and the welcoming team at Ashley Furniture for our future furniture needs.

I haven't shopped for furniture in a long time. Steve was the salesman that assisted me with my purchase. He greeted me at the door. I informed him on how much I had to spend and what I was looking to purchase. Steve gave me the rundown of the layout of the floor and let me look around for what I need. He checked online for some items for me according to our conversation about what I was looking for. He didn't try to up sale me or push product on me that I don't want. Steve was very professional, but not too professional where one would lose their personality. I can tell he was being himself. I got me exactly what I needed and he was honest throughout. Thank you Steven for smooth no pressure experience. If you're gonna shop at Ashley Home Store in Center Pointe Dr ask for Steve he will take good care of you.

My sales rep Bobbie Jo Benjamin was absolutely amazing! Patient, kind, and understanding. Awesome experience!

Danielle was amazing! She didn't harass me as soon as I walked in the store. Answered all my questions and was not pushy like other furniture sales reps. Great experience! Highly recommend Danielle!

Had a great experience buying my new couch. Danielle was very polite and helpful through the whole process. She was very knowledgeable and was not pushy at all. 10/10 would definitely recommend asking for her when you go in!

We can’t wait for our furniture to be delivered! We hadn’t planned to stop at Ashley Furniture but was in the area and are so glad we did. Danielle was a great help and we found just what we were looking for. We’ll definitely be back!

Layla was amazing!!

I just moved to Mount Pleasant and was in desperate need of updating my sofa for my apartment. Bobbie Jo was so incredibly helpful in finding me exactly what I needed at a price I could afford. It was such a painless process too. I got to walk around and take my time. It was such a great process. After making my decision I was in and out in less than 2 hours! Could not recommend Ashley Homestore in North Charleston enough. They really work with you. Ask for Bobbie Jo!

Bobbie Jo was very knowledgeable about the bedroom sets. She took time to explain the different quality of the sets and was patient with our questions and indecision.

Worked with Laya at the Ashley Home Store in North Charleston, so awesome! Really made the buying process so easy. Definitely not a hard seller but could answer any questions when I had them. Highly recommend especially if you can meet up with Laya. She walked us through the protection plan and it’s actually a better deal than ordering online. Can’t beat the face to face buying process.

Steve Mitchell was very welcoming and knowledgeable about the furniture. Definitely will be returning in the near future.

Absolutely amazing! Bobbie Jo, is as professional as she is pretty! And the smell in the store and the ambiance is amazing! Bobbie Jo, is so helpful she far exceeded my expectations! Thank you Ashley Furniture, you had just what I needed and Giant kudos for hiring such an amazing lady as Mrs Bobbie Jo! Sincerely, Adrienne Davis

Ashley made purchasing a sofa such a good and easy experience!!

Danielle was very helpful and made the process if buying this piece of furniture smooth and efficient. She contacted me about estimates delivery which is very helpful

We had such an amazing experience with Michelle at this location! She was patient and kind and made the experience of buying a couch really enjoyable for us! If I could give her 6 stars I would!

Danielle was very helpful throughout the process of us finding the right couch and purchasing it. Looking forward to having it delivered soon!

Danielle was very patient with my grandmother and I As I was very indecisive . She gave some good pointers on the few couches I was looking at and We found a couch for my new home! ❤️

What a great experience from start to finish with Laya! Enjoyed every second and appreciated being treated as a person and not a number.

Danielle was very patient with my husband and I. She allowed the time and space needed while but also very informative and available when it came time to purchase our furniture.

Ashley was very helpful but not to pushy. We really appreciated her assistance. She was great!!

Danielle was a very gracious salesperson. She listened to my concerns and "criteria" for selecting a new sofa. She was patient and personable and got the job done quickly! I would recommend Ashley Furniture because they have a nice selection and urge you to ask for Danielle when you visit!! Happy shopping!

Thanks Danielle for helping us navigate the store in order to pick out our living room furniture. You also did a great job keeping us up-to-date on delivery. I would highly recommend speaking with Danielle next time you visit Ashley furniture.

We were pleasantly surprised with our salesperson Steve. He was extremely helpful and informative. We thought about trying another store before we purchased but knew we wouldn’t get the same low pressured service and great atmosphere. We will enjoy the furniture and We’ll be back! Thanks Steve

Bobbie Jo was great! She helped us when we needer her with picking out a bedroom set. Such an easy and great experience!

I went to buy my bedroom furniture and my sales Rep was Bobbie Jo!!! I recommend her she is the best , she took care of me and I bought my bedroom furniture!!! SHE IS THE BEST!!!

Absolutely loved the personalized customer service Danielle gave to our group. Always will choose her as our sales person!!!!

Bobbi Jo was awesome, she was very helpful. She helped us find exactly what we needed and got us the best prices possible. Go see Bobbi Jo!

Abby helped us find the best price on a table set and made the furniture buying process easy and fun.

My experience today was wonderful! Abby is very pleasant and informative, she was attentive to my interest and provided great options to go with my color schemes.Thank you for creating a great experience! Y'all check out Ashley HomeStore.

Leah was awesome! We had a great experience!!!

We purchased a $10,000 sectional from the store. Had several delivery issues due to an employee’s error. After those issues were resolved after several phone calls and issues back in November we get a phone call today, January 14th, 2023 where they failed to include the $800 for our extended protection when they finalized everything with financing and they now want to charge us $800 extra dollars months later. We were told we either have to come up with the money or they were cancelling our protection plan and they cancelled it on the spot. This was their error as original paperwork we signed for the protection plan therefore we should not be responsible for yet another error out of this employee and should still have our protection plan. I will NEVER use this company again as this is the second time we’ve purchased furniture here and the second time we have had an issue.

Found exactly what I was looking for. Abby was SUPER helpful! She didn’t over sell, answered all my questions and let me consider without any pressure. Definitely recommend you check out Ashley and if you need help/information about the products, Abby is awesome.

Laya helped me find the perfect bedroom set and kitchen set. I didn’t feel pressured, she was professional and kind. I will definitely go back to buy more furniture from her!

Bobbie Jo was welcoming, friendly, and very helpful. Love Ashley Homestore! They have a variety of furniture styles and lots to choose from.

Laya Walker was helpful, very friendly, and professional.

Danielle was a pleasure to work with.

Danielle was very easy to work with and patient as we looked at several options. She was very helpful. Excited to work with her. Ask for Danielle when you go in.

Very polite and competent. Made ordering a breeze. Thank-you Laya Walker

As soon as we walked in Abby greeted us, didn't push let us look around and when we found what we wanted we went back to Abby and she assisted with our purchase. She was friendly and polite.great customer service

Laya was so helpful and didn’t follow us around. She made sure we were happy with our purchase!

Wonderful experience from beginning to end with Danielle.

Laya was absolutely excellent! Very patience throughout the process. She answered all of our questions and gave great ideas. Thank you

We walked in, and were greeted by Bobbie Jo, who left us to look around for quite a while, all while checking on us ever so often. She was very knowledgeable and answered each of the MANY questions we had. Bafore we left, we purchased a living room group and a few decorative accessories!! Great experience today!

Once I walked in I was greeted by Clay who helped me throughout the entire process of getting my couch. Great customer service.

Bobbie Jo was extremely helpfully with our purchases. Friendly and enjoyable to work with.

If I could leave no stars, I would. Sales service was great. Furniture arrived and the sofa was broken and would not recline correctly. Recliner was a reject because parts didn’t line up. No one has even sat on the furniture. Called customer service to request a refund and was refused. I am now stuck with furniture that is falling apart before even being used. Money down the drain and extremely disappointed in the resolution and customer service. Would not recommend.

I love the service that we got yesterday Laya Walker was the best and very helpful and understanding

Abby Malphrus is awesome. Super friendly and went above and beyond to help us.

this afternoon we were helped by Abbey in understanding and selecting new mattresses for our home. Abbey was extremely well versed and knowledgeable on the differences between all the mattresses we compared. Wound up choosing Tempurpedic mattresses and feel confident that we were only able to make the right choice due to Abbey’s help. Great experience!!

Laya Walker was very helpful. She let us walk around and look and decide when we were ready to ask questions and possibly make a purchase.

Laya was extremely helpful in my process of selecting furniture, knowledgeable and patient.

This is our second time working with Abby, we had a problem with the original furniture we picked and Abby and her associate Danielle were extremely helpful and made the process so much easier and less stressful. I highly recommend them!!

Daniele was great very helpful with what I was looking for

Jackie and Michelle were amazing to work with! I’ve never seen such great customer service and complete professionalism. We came in to return an item due to the colors not matching our new home. They helped us with the return and also price matched our other items we had purchased. Now my favorite furniture store will definitely be coming back for future purchases.

Danielle was extremely helpful and friendly. She made the process so easy and explained all of our options and what would work best for us. We truly appreciate how patient she was with us while we were undecided on what we wanted and offered all the information and help that she could. We will be a life long customer of hers.

Laya Walker is an awesome associate. She is very knowledgeable and very helpful with a no pressure demeanor.

Thanks to Abby and Miranda who made everything quick and easy today. Will go to Ashley for all my furniture needs.

Danielle was huge help. She spent all day helping me. Made my buying experience painless. Highly recommend.

If in the market to update your home furnishging; ask for Laya Walker. She was wonderful.

Great customer service. Personable, friendly, and knows the products. I would definitely go back when we update our bedroom as set.

When I arrived to Ashley Home Store in North Charleston to buy furniture for my new condo, Laya immediately greeted me and informed me of current specials in the store and told me if I needed anything she would be around to help. I felt comfortable and took my time to look for furniture and when I had questions went straight to Laya for help. Laya did not bother me or follow me around the store, and I appreciated that. When I was ready to buy, Laya was able and willing to assist. Laya really made my shopping experience at Ashley Homestore a great experience. I will continue to go back to Ashley Home Store and look for her to help me again. Hope M.

Great store near Tanger Outlet because of BRIAN LOMAX my Salesman, awesome young man with patience for a seasoned undecided woman. Blessings!!! My delivery guys; Cam & Aikeem with J mac L Logistics were great, they worked fast & very friendly young men. (remind me of my son) They made sure I was happy and everything was working and set up properly. Bless u both!!!

Laya is very knowledgeable about the products Ashley Furniture offers. She took her time with me and also allowed me to shop around while not following me around the store. She even answered my texts after hours. Make sure you ask for her!

I had a great experience with Laya the Salesperson at Ashley furniture

Abby was very helpful in finding exactly what I needed.

Ashley home store Charleston, great place to shop, #1 in Charleston. The staff are very polite and helpful. Especially ABBY, she's amazing with her customers. She makes you feel at home and has your interest at heart. I will definitely be going there again. Highly recommended.

Laya Walker is amazing. She was very knowledgeable and provided in depth details regarding multiple pieces of furniture in all departments. Made the purchase a breeze. After our purchase, she followed & kept us posted regarding delivery.

My husband and i have bought a lot of furniture from the N Charleston store and we love the store and as a matter of fact we were helped by Laya Walker several times and she is the person we request to help us because she is so knowledgeable and she listens to our needs and she doesn’t follow us around and hover over us we tell her what we are looking for and she shows us where it is and if we ask questions she answers and she helps us compare prices.This is the only place we will buy furniture from and we make sure Laya Walker is there !We call before we go to make sure she is there.We definitely recommend Ashley Furniture Store.They have the best prices and high quality furniture and no haggle!

Laya was awesome! She greeted us and told us information we needed to know upon meeting about sales and then allowed us to shop without hovering over us. If we had a question she was readily available. Delivery was also spot on.

Danielle was amazing!! She truly went above and beyond to make sure our entire experience was enjoyable, and that we got exactly what we wanted! She even kept in touch, and made sure our delivery and set up went smoothly! It was as if we were working with a close friend rather than a sales person!! I will definitely be back, and highly recommend Ashley Furniture, and Danielle!!!!

I dropped in this location looking for bedroom/living room furniture. I dealt with Abby and Jessica on the two days I came in. Both representatives were very professional and knowledgeable when it came to helping me pick the furniture I needed. I would definitely recommend these two representatives to others in need of home furniture. Also- big shoutout to Mr. Melvin. Although he is a behind the scenes representative, he was hard working and had unmatched energy.

Had a wonderful experience with Theresa at the North Charleston location. She was very knowledgeable about their products and very consistent with answering my questions, including providing me with all the intricate details that I requested. The rest of the staff there is very friendly as well! The manager, Abby, also assisted me with my purchase, as well as the processing clerk, Mrs. Sarah; she even gifted me one of her favorite pens!! I would definitely recommend and will go back there for my future furniture needs!

Abby was wonderful and extremely patient while we had to find the right style of couch that allows me to get in and out of easily. She even carried an end table over and sat it next to the couch we were considering to help me make my decision.

Outstanding and professional "sales personship"! Thank you Laya Walker!

Ours sales person Abby Malphrus spent a lot of time with us, always with a smile. Just an exceptional person We walked away with a great deal too. Her manager Miranda was wonderful as well. We got 0% using their credit card You can shop the rest, but this is the best! Great experience.

We purchased our new living room set recently and couldn't be happier about our purchase. Customer service to delivery and set up. They will be our only furniture store going forward! Thanks everyone ☺️

Everything looked beautiful.... Unfortunately, we saw bugs in multiple couches and behind several beds as well, they looked like bedbugs... Needless to say, we are skeptical about buying anything at this location.

Ms. Jessica was truly awesome and very helpful,I had a situation and she fixed it with ease ,I would like to Acknowledge her and give her 5 ✴️✴️✴️✴️✴️very on hands with the customers and also helpful with finding the perfect gift 🎁 that I wanted to purchase for my daughter 🤗...I will be shopping 🛒🛍️ more at this Ashley store location...Thank you /Mr.W,Brown....

Fantastic experience with our salesperson Laya and overall very pleased with the whole process. No pressure at all from Laya and she took a lot of time with us. Highly recommend.

Patty was very efficient and helpful. Called, spoke to her she completed my order over the phone in less than 15 mins. Followed up with an email finalizing everything we spoke about. Pleased to have her handle my order, would ask for her again if I need anything else! Thanks again!

Aly was so welcoming and amazing to work with from the moment we walked in the store. She made excellent product recommendations once we described the area we were trying to furnish, and took us through the purchasing process quickly and smoothly. She clearly knows so much about the entire product line. Would highly recommend her, if you are going into the North Charleston store!

Jessica from the Charleston Ashley was amazing! We were shopping for our new home in Summerville from our current home in NY. She was so patient with me and spent hours going back and fourth via phone and e-mail with me. She provided amazing customer service and I will gladly be back soon to purchase more furniture from her.

Laya is excellent in sales and very friendly. Seek how to always satisfy the customer.

Shout out Jessica S for her amazing attitude and energy! You made this as easy as possible. Thank you Jess!

We had a great experience and Aly was awesome. She was very friendly, helpful, and a delight to work with. We can't wait to get our new furniture and will definitely be back.

Ms. LAYA Was Amazing She Helped ME Pick Out The Perfect Dining Room Table. Thank You Highly Recommended ✊🏾

Michelle was amazing to work with. Very friendly and helpful!

Good quality furniture at a decent price. Customer service is good, but finalizing paperwork is long.

Jordan took excellent care of us. She gave us plenty of space to explore and discuss our thoughts, yet she was always available to answer questions and show us other options we asked about. Follow up on shipping and delivery has gone above and beyond. You don’t find this level of customer service often anymore. Go see Jordan you won’t be sorry!

I had an excellent experience with my Rep Laya at Ashley Furniture in Charleston SC. Thank you Laya!!!

Laya is the best! She is customer focused and goes above and beyond! Highly recommend!!

I purchased living room furniture from Aly, and was SO pleased. She definately went above and beyond to be helpful and made it such a great experience. I will definately recommend others to her as well.

Just bought our couch from Ashley and had a pleasant buying experience. Theresa P. and Steve were both great associates that helped us find a nice couch for our family room.

WORST COUCH EVER!!! Waste of $2400….waited 3 months due to couch being on back order then less than 2 months after I got it, it started balling up and now I have to use a fabric shaver regularly! Will never buy from Ashley Furniture again! 😡

Very nice staff and clean store

We came to Ashley's after waiting 6 months for a bedroom set from rooms to go, only for it to be delayed a couple of months so we canceled that order. Abby helped us choose a new bedroom set and we needed it before October since we are moving across the country. We received our beautiful bedroom set in the promised time and Abby personally kept us updated via text messages. We had a small issue with the knobs on the dresser but Abby once again helped us and gave us the ones in the store since the delivery time of the knobs was unknown. I would highly recommend this store and I want to give a huge shout out to Abby! You don't get great customer service like this often. Thank you for everything!

Preston was amazing and helped us pick out multiple furniture items. We had a lot of fun working with him! He was very knowledgable & patient with us being indecisive. We had a great experience at this Ashley and can't wait to get our furniture. Definitely recommend!!

Aly was phenomenal! I had been browsing online and in stores for weeks, and wow, she made me feel so welcome that I walked out with a brand new couch on the way to my doorstep! She took the time to take me through all of my options, and was extremely knowledgeable about all the products on the floor. What I most appreciated was that I felt no pressure to purchase, yet her presence and ease encouraged me to make a great decision on the Ballina sofa that I will have for years to come. I was able to sign all my paperwork in the comfort of my home, and she communicated and helped me through every step. I have not experienced excellent customer service like that in quite some time. Thank you, Aly!

Ally was such a huge help as soon as I walked into the door and helped me right away!!

Aly and the staff were lovely to work with and super helpful. I was even able to take home a chair to see if it would work in my home. Aly helped me to find the best items for my needs and the best pricing for my purchases with 1-2 week delivery schedule. 😃👍

Great customer service Aly helped us out very knowledgeable made furnishing our home a breeze

Nice variety and availability of the pieces we were shopping for. No wait for us.😀 Able to get our product right away. Great experience!

We stopped into the North Charleston Ashley Furniture and were amazed at the selection and availability. Jackie was knowledgeable and provided great service. We purchased a beautiful patio furniture set and love it!

Like a lot of reviews you're going to read here, be aware of the waiting time. If you need your items anytime soon, then go look elsewhere. All of my items were ordered in November 2021 and delivered the last one in July 2022. They seem to have an acceptable quality, time will tell, but the reason of my 3 stars review is something as simple as the hardware provided to assemble the furnitures: the quality is so bad and cheap that most of the fasteners with little effort were stripped, it'll put your patience to the extreme...!

Jessica was very professional and super helpful! Super easy experience so far!

Aly helped me gwt as much discounts as possible! Helped me out by telling me to come another day to maximize discounts! The store had good variety of furnitures for sure.

We worked with Jackie at the Centre Pointe Location and she was so helpful. No pushy sales and answered all of our questions. Pretty quick process once we figured out the items we wanted. Great experience.

We had a pleasant experience with Jackie. She was polite and knowledgeable. Overall great buying experience

I visited Ashley Home Charleston store for the first time In March and met Aly. My daughters and I talked about how great she was. She has the customer’s best interest 100% of the time and is never pushy. I came back again this weekend when I had a problem with my delivered furniture and once again she took care of me. Ashley Home is lucky to have her and I will always call on her when I need furniture!

Jess was great!

Jessica was great. she helped us get a great deal!

Jackie was great!

Jackie was great, explained everything in detail.

Jackie helped me find the perfect leather sofa for me and my pugs. The price was reasonable and they also offered to assemble it for a small fee, which includes a protection plan. Looking forward to receiving it.

Thanks Aly I enjoyed working with you!

Thanks Aly enjoyed working with you!

Aly is the best. Very informative and she had great ideas of matching items.

Mrs. Rodriguez was EXTREMELY helpful! This was my first time purchasing furniture and she provided me with excellent customer service. I'm so excited to receive my new sectional soon!

Had a great experience here picking out a couch! A lot of different options to choose from and decided on one that will work great for me and my space! A huge thank you to all the staff that helped me!! Specifically Jackie!!

Highly recommend! Aly was super helpful and did an great job price matching online!

Aly has been very helpful in helping my husband and I find the perfect couch! She has gone above and beyond to find the most competitive pricing for us. Delivery times for the products we are interested in are only 2 weeks.

Aly Adams took great care of us in furnishing our new home. Thanks Aly!

Aly has gone over and above with her customer service. She has answered all of my questions and has done a great job helping me make the best decision for my space. The store is well put together and all the staff are very helpful and professional.

Nice furniture but nothing custom

Brian Lomax was a very big help when we walked in the store. He answered all of our questions and was very helpful. Definitely recommend everyone asking for Brian and he will get you the furniture you’re looking for. Will definitely buy from here again soon!!

Aly has been amazing with my husband and I. We have been picking out new bedroom furniture and a new mattress and she walked us through every step. She has been very welcoming and very knowledgeable. She rocks! So stop by and see her!

After a disappointing experience shopping at a competitor in W. Ashley, had the most amazing experience at this Ashley Furniture location- with stellar service from Jackie! She was knowledgeable about the living room set we were interested in, & informed us of all the current deals & different configuration options. We left happy & with a whole new living room! Will definitely be back in the future.

Jackie in North Charleston was great. Ready for business, and prepared everything in a timely fashion, letting us know about the deals and offers available. Much better experience than I had at Havertys which had lackluster salespeople and a disengaged management team. I highly recommend!

Purchased from Aly for my new home and she is incredible! The best representative EVER. Come here and ask for her, you won't be disappointed!

Aly was terrific--friendly, thoughtful, and helped us to navigate buying a chair for Mom. (We went with the Truffle, not the Slate. Thanks, Aly!)

I DO NOT RECOMMEND THIS PLACE! I ordered my living room sets in May of 2021, set the delivery date in July but didn’t get in until September 2021 and GUESS WHAT! Only sofa and loveseat came in and until this day as I write this review NO coffee set yet! It’s been more than a year now since I ordered it, they said it was pushed back mid July, will see! I will not order anymore furnitures in this place!!!

Very disappointed, we made sure everything we bought from them was actually in stock but guess what it doesn’t mean anything to them. Still waiting for our outdoor furniture and was told today that I just need to wait my turn. Will never do business with them again. They just lie to your face and on the phone, it’s not ok. They really do not care about their clients. It took over 20 phone calls for me to get my living room furniture delivered and they tried to make me feel that I was the problem. I just want my outdoor furniture now and forget about them. I don’t live my life this way.

We ordered a couch and it took three weeks to be delivered, exactly as expected. Our sales associate Theresa was also very helpful!

Aly is great!

Purchased a sectional from them about 4 years ago. Everything was great until after I tried to claim the 500 dollar credit for the protection plan. They told me I could use it at other locations, but when I called they said I can only use it at certain locations only. They told me when I purchased it that I could use it at other places, but of course when it time to claim then the real truth comes. I guess they don't want return business.

Great store with so much beautiful furniture and awesome prices. Employees were friendly and helpful. We will definitely go back.

What a terrible and dishonest experience, I will NEVER shop here again! I went to Ashley home store of Mt. Pleasant after moving to the area. I advised the salesman, Pete, that I needed my furniture ASAP as I was sleeping on an air mattress. When selecting my furniture I was reassured that my selections were available/ in the warehouse ready to be delivered( I purposely left out items that did not have in stock status) so I could get them as soon as possible. Ashley delivered my couch and dresser BUT the item that I needed most and was promised would come within a week and was in stock/ ready to ship is not here. MY MATTRESS! My order was placed on May 15 and today is May 25. I am told that it will be another week before I have the mattress. I was clearly lied to. In a world where there are many places to purchase furniture DO NOT put spent your money here.

Do not purchase anything from Ashely. I have been waiting for my full bedroom set furniture which I paid in full in March . Was promised a April delivery and then May delivery now they cannot guarantee it will be in stock by June 2022.

I have been ordering furniture from Ashley Furniture now for 13 years. Abby is by far the best customer service representative I have worked with. She made the process so easy and even stayed late in her work day to make it happen. Thank you, Abby! I appreciate you.

We have been waiting 10 months for our furniture, we’re now just informed it will be over a year from our order date. When you ask the store for Corporates number they refuse to give it to you! I spent 6000+ and will never recommend them or shop them again. Who waits over a year for furniture! If I could give a zero I would!

Good service

Do not purchase anything from Ashely...I have been waiting for my furniture which I paid in full in November. Was promised a January delivery and then a March delivery now they cannot guarantee it will be ins stock by Easter 2022. Mind you I paid in full at the time of my order. They gladly took my money, didn't wait until Easter to debit my account. Willing to give me my money back in 7 working days, but no interest. Rooms to go has a much nicer inventory, can deliver almost immediately . Each manager I speak with makes new promises.... what a bunch of poor slobs! They don't even know what the left hand is doing.

Lamar and Quan did a great job delivering our furniture. Set up was fast and they removed all the packaging and debris.

Overly busy, but attentive and good selection

I had a great experience at this location. Courtney and Jasmine really made me feel valued as a customer!

If you ever decide to shop at Ashley’s ask for Mr. Lonnie!! He was such a huge help. I was very indecisive about what bedroom set I wanted to purchase, but he was so patient and kind. He made sure I received the best deal! I will definitely be returning to Ashley’s for all my furniture needs because of his customer service!

Abby was super helpful and patient. Not pushy at all. Great service.

Utterly disappointed with the lack of communication, concern, and work ethic of this location. We worked with Lonnie. We spent 10k. We made sure Lonnie got the commission since we originally worked with him when coming in the first time and pricing everything out. We have been waiting for furniture since September. The only thing we have received is our sectional. We are missing 2 dining room tables & a guest room furniture set. The delays are not what concern is. We know Covid is causing a lot of delays. What disappoints us the most if the lack of communication not only by Lonnie, but also the store in general. We have called every time to get an update on our order. We were supposed to receive everything but beginning of January. We called and were told it would now be end of January for guest room furniture, middle of February for one table & all chairs & beginning of April for our last table. The manager we spoke to beginning of January was very understanding. She also expressed her frustrations with the lack of communication on her teams part. She assured us Lonnie would keep up with it and took $400 off. She said if there were any more delays we would be compensated again. We heard from Lonnie a few weeks later via text to let us know the dates were still the same. I then texted Lonnie the last week of January ensure it was still the same since we needed to make arrangements for delivery, etc. NO RESPONSE. January 31st we call again because obviously our furniture is not on time and nobody othered to tell us. This manager was rude, talked over us, and didn’t even pull up our account until after 5 minutes into the conversation. She was giving us generic responses without even knowing it specific experience. She eventually HUNG UP ON US. We will be calling corporate to file an official complaint. I work in a commission based field. I know the importance of making sure the one who did the works gets the credit & money. Lonnie dropped the ball. He took his commission with our 10k purchase and ran away with it without bothering to check in with us or our order until pressured by his manager and then dropped the ball AGAIN. Whoever this manager is that hung up on costumers paying 10k to your store, shame on you. We repeatedly told you Covid delays are not in your control, but lack of communication is. You refused to acknowledge any wrong doing. Asked us if we wanted to cancel our order after waiting MONTHS for it & then just hung up. Its clear Ashley Furniture doesn’t need our business.

This is the second time that I buy in this store, because they have an excellent and good product compared to what we have here in Charleston SC. But they have a very big problem with the sellers, in the two times that I bought, both times they send me the wrong products, after waiting the time they have to wait. This last one I asked for a bed with some specifications and they sold me the opposite of what I asked for. Vendors have no idea what they are selling or the products as they are sold.

Lonny and Beverly spent so much time with me as I tried to put together a bedroom set. I didn’t want a complete set, I wanted to piece together different furniture. They helped me “design” a fantastic look! I wasn’t rushed, wasn’t pushed and they walked me through every step. And they are friendliest people. Being new to the area, Lonny was sweet to give me great Charleston tips and even said to call him if I had any questions about Lowcountry! Both are great at their jobs and I was so comfortable working with them! I look forward to going to the new Ashley store in Mt. Pleasant and working with Beverly to decorate more of my new house!

Great customer service and nice furniture. Their pillows are the best.

Super friendly staff, dependable furniture store, beautiful furniture

Let me start of with saying sales team and delivery were amazing they deserve 5 stars but the scheduling department needs to learn how to listen and do the their job I ordered a 5 piece sectional and a full bedroom set everything in it 2 night stands chest dresser and bed frame and head board along with a mattress the mattress was the first thing to arrive at the store they called said it was there I said great thank you can we wait to deliver it with the bedroom furniture they said sure no problem we’ll make a note then the sectional arrives they call up say do you want the mattress again I say can we wait for the bedroom furniture they say sure no problem I’ll make a note then I call a few weeks after the sectional comes to get an update on the bedroom furniture they say it’ll be in mid-end of December we have the mattress do you want that delivered now I say no can it wait for the bedroom furniture to arrive they say sure no problem I’ll make a note they call a few days ago saying everything has arrived after three months of waiting i say awesome I’ll take it asap with the mattress they say ok Thursday the 30th it’ll be there I’ll make a note for the mattress to be delivered then as well today they dropped off everything and at the end when they’re wrapping everything they say do you already have a mattress I say no it should’ve been delivered today with this set they did not have it on the list so now I have a whole bedroom set with no mattress just moved in been waiting three months to sleep comfortably was so excited to finally get a good night rest and it never came after them telling me they made not 1 not 2 but 4 notes to bring my mattress today and now I have to call in the morning to try and figure out some way to pick up tomorrow because they said the next available day to get furniture delivered to my area is a week away so moral of the store if you’re getting things delivered make sure you call the days prior to make sure they actually listen to you

Jessica Seino was the first to greet us on entry and checked on us while we were looking, she didn't hover or push, she made me want to go back there in the future. We do plenty of one time buys but I will be going back bc of her. She was SO polite, knowledgeable, and helped us find what we were looking for. I found her after we decided and I'm glad I did bc they get paid commission as most sales jobs do, she helped us with estimates of arrival to narrow down to our purchase. This girl needs to be a manager, I am a former store manager and I would have killed to have an employee like her. Keep killin it on the sales floor Jessica. (We bought the Yandel power lift recliner). See you next time, I'll be coming to you when we get the heat and massage recliner for me! 😁

Moved down to South Carolina September 2021, bought things from Ashley’s which was pleasant and dealt with Brittany and Bobbi Joe for multiple items they were my favorite part of shopping at Ashley’s in North Charleston, but the 3rd party company that delivers was not so pleasant and when they deliver any items they are the face of the Ashley’s company at that time, I came to Ashley’s and spoke to a manager and they took care of me and my family when we bought more furniture. I am so grateful for North Charleston Ashley’s and I will continue to buy from Ashley’s Furniture in North Charleston. Where I feel like I am family and feel comfortable buying furniture.

Huge selection. Great prices. Nice furniture.

Great customer service, Lonnie!

Great group of people

ordered in early september, was guaranteed delivery for november. 5 days before delivery they tell me its not available and reschedule to FEBRUARY. they're telling me the reason is bc the manufacturer does not have the items. Whats to stop them from doing this again in february. when i try to chat no one has access to my account to assist. anytime i try to call, call volumes are over hour long waits, you wait and then they are closed. ridiculous. im done with this company.

Lonnie was wonderful to work with. He made my first couch purchasing experience easy and quick. I’m very happy with it and Lonnie was just overall great to talk to! Highly recommend!

Worst service I have ever received. Purchased a bed and frame that were in stock at the time. Was told I would get contacted in within 3 days. When the "3 days" came, I called at the end of the day to be told they will contact me sometime the following week to schedule delivery. Two weeks later and after multiple calls with no reponse/failure to call back they FINALLY tell me the bed I purchased is out of stock. Told them I wanted a refund, was told I'd be contacted by the financial department that day but over a WEEK later I finally went into the store, they had never processed my refund. Don't expect any follow up or customer service the second you leave the store.

Bobbi Jo just helped us find the perfect set in one trip when we thought it would take at least three! And we were picky too- had to be a certain kind of recliner with a certain kind of fabric and we had to find a chaise-ish kind of piece to go with it. Nightmare scenario made into a dream with the help of a super-knowledgable sorceress of sofas. I'm excited to get it in the house (in 10-20 wks, cuz...COVID and shipping hell). I might update this later based on the delivery experience but rt now I'm super happy with the sales side! 😊

Amazing customer service!! Also, plenty of great inventory. The showroom is awesome as well, lot of furniture to look at.

Great experience with large selection . We purchased a recliner and got the best deal of the stores we checked out. Pierre and Jackie are great to work with on purchasing !

I purchased a bedroom set on the 2nd of July and the date to receive it would be 6 weeks. When the 6 weeks were completed I just called to confirm the delivery and they said it had been delayed for 1 month. if I hadn't called I would never have known. I decided to cancel the purchase and it's been 8 days and I haven't been able to receive my money. they make up a lot of excuses and don't solve anything. even getting the money back takes time.

Lonnie was extremely Professional in help me pick and get every thing that I wanted differently will be back!

The store gave us an estimated time of 5-7 weeks that our furniture would get here but they keep delaying our delivery a month out. It has now been 4 months and it just got delayed again so I have no idea when it will arrive. I tried to call to see if it would actually come this month and they basically told me that it may. Awful customer service when calling, they just wanted to get me off the phone. If they could give me a legitimate date of when they expect my bed to come, even if it was later that would be great cause I could plan but I have no idea when it will actually get here. Had to go out and buy a used bed while we wait for this one. Never using this store again and I will never point anyone to it.

Purchased bedroom furniture on April 29th, 2021 and have been given 5 separate proposed delivery dates to the warehouse and as each day approaches they delay it again. We understand delays in the times we live it with the global issues the pandemic has brought about. After many calls to the stores they can not give us any firm information that may lead to a resolution. I would caution anyone from buying anything from Ashley Furniture unless it is already in their warehouse.

So I first called Ashley and got Jessica as my salesperson. She was friendly knowledgeable and answered all of my questions. When arriving at the store I let them know I was here to see Jessica. Within two minutes she greeted us and showed me the sectional I was interested in and gave prices on others. I purchased on and decided quickly I had made the wrong choice. When I came back she was still just as wonderful and patient. I am a sales person and don’t know if I would have.l been. What an incredible experience during such stressful times. Jessica is the best. Thanks for the incredible experience and I will be back to do business in the future. Going to let everyone I know to visit Jessica at the Ashley Furniture store at Tanger outlet in North Charleston.

I purchased a living room set. When it was delivered there was a tiny spot of dirt on the sofa. I cleaned it myself and it was fine. 3 months later I got a call that my new sofa was in. They had ordered a new sofa for me! I told them that I really appreciated the great customer service but I was fine with the one I had.

Nice products, nice staff!

Bought a sectional couch it took half a year to receive it. With covid we understood the circumstances. Finally when we received it by a couple who brought it from Georgia...not sure why when it was supposedly made in N.Y. Well both ends of the sectional was busted and I mean bad too.They wanted to just give us a discount instead of returning it. Will never do business with them again. Save your money and buy quality.

Lonnie was very knowledgeable about all of our needs. He walked the store with us to talk about the furniture with us that we were looking for. He went over every discount they could offer. He went over the finance with us. He never rushed us. Great experience all around. I got my new office desk and matching book shelf. I am disabled so I can't sit or stand for long so they had a few desk that part of it goes up and down for my needs. It doesn't take a lot of physical strength to make that part of the desk go up and down. Great salesman and great heavy, sturdy furniture.

Lonnie was very helpful during the search , purchase, and pick up process. I would trust him with my next purchase ☺️

👍🏻

Bobbie Jo was incredibly helpful and kept us updated on the estimated arrival timeline the whole way. Highly recommend!

We had such a great experience with Lonnie! He was very personable & helpful throughout the entire process. He walked us through every step of the way & helped us secure an amazing new bedroom set!

Lonnie Hazelton at the North Charleston location has been an absolute pleasure to work with. He kept an eye out for quality deals for me during a busy move and went above and beyond to keep me updated on the status of my orders. I’d recommend Lonnie to anyone looking for superb customer service.

Today was the best experience I've ever had shopping for furniture. Sales associate Lonnie was very knowledgeable and pleasant with all of the questions I threw at him(LOL)! He never once got frustrated and gave the best experience that I will take with me forever. Thanks for everything...I will definitely come back and will recommend you to family and friends.

Found exactly what we wanted and had a super sales girl help us with everything. Extremely friendly and courteous. Thank you Michelle for all your help.

We had the pleasure of meeting and working with Lonnie who’s professionalism, and great customer service made our buying experience enjoyable. Thank you Lonnie!

Elise was absolutely wonderful to work with.

I did not purchase anything, but I found it to be a nice shopping environment. I normally don't like furniture stores, because, as someone with anxiety, salespeople can be overwhelming and pushy. However, the employees here were courteous and attentive without being overbearing or intrusive. .

Sale lady was nice but keep telling me my stuff is coming in later and later Everytime we talked. And lady that takes payments put me on hold and after 10 mins it hung up on me

Friendly staff. Excellent deals! Beautiful furniture.

Lonnie was great to work with. Very courteous and professional. He was able to order us exactly what we were looking for and it was delivered in the time frame he gave us. Will definitely be back to purchase more furniture in the future.

Bobbie Jo was absolutely amazing assisting us with our bed frame purchase. The day before her counter parts were absolutely terrible but she made up for their short comings. She was patient, kind and very knowledgeable. If you want a great experience go and see Bobbie Jo.

Our go to store for our home major furniture purchases. Variety is there with current trends and more traditional styles as well. They have a large online catalog too. Their sales associate who most recently assisted us was Elise. She is patient and extremely knowledgeable on the mattress product lines they carry. Shop with confidence.

Yes lots of employees in the store and greetings from them at the door. But there is no motivation at all to help the customer. Stock is not kept here and we were advised a 6 week wait to get furniture.

Lonnie was very patient with me during the purchase of my bedroom set. He showed me different options & helped me pick the set that best suited my taste & price point while remaining courteous & professional. I did not feel pressured at all. Overall I had a great experience & will be back.

Lonnie met me when I walked in with a giant smile! He politely asked if I was looking for something particular, so I told him exactly what I wanted. He quickly showed me the options and didn’t waste my time (toddler and husband in tow). He gave me the benefits, lead time, and the cleaning/care instructions in a straightforward manner. He was helpful, kind and got us in and out quickly, with what we were looking for. Great experience and I’d buy from him again! This is my first Ashley Furniture purchase so I can’t speak to the quality yet, but I’m excited to get our new living room furniture!

Quality furniture and great customer service will continue to have us as repeat customers for years to come

I don't know where all these other reviews giving 5 stars. But my experience with this company is not good. I have to wait 3-5 months for some furniture. Then not giving me an exact date. Telling me mid as if "mid" was a date on the calendar.

Shout out to your AWSOME associate, Bri! My husband & I rely on the quality & value of Ashley Furniture products. We've been a customer for over 15 years. Many beautiful purchases from this store over the years! Bri was incredibly helpful in showing us all the options for a new living room sectional. Alas, a new refrigerator was needed & has pushed our sectional purchase back a bit. The store is impeccably clean. More than helpful & friendly staff. I highly recommend this Ashley Furniture store location. Ask for : Bri 🤗

Excellent customer service from assisting with locating in-stock items to helping load items in van! Love our seating with coffee table!

I called the Ashley Home Store in North Charleston to get some prices on some furniture that we saw over the weekend. I spoke to a store manager named Jessica ( I did not get her last name) She gave me an amazing price on a sofa, loveseat combination. I explained to her that I recently sold my house here in the area and was moving to western NC. She looked into it and let me know that this store would not be able to deliver the furniture. She provided me with a store that was closer to my new home. She also provided me with a quote from her store to make sure I would receive the great price that she had given me. In doing that she saved me HUNDREDS of dollars. I want to thank Jessica for an outstanding job in making sure that we were well taken care of. I will tell all my friends who are looking for new furniture to look her up and to do business's with Asley HomeStore. Thank you again Jess

Lonnie at Ashely Homestore was very helpful, knowledgeable, patient and kind with helping me choose my living room set. I felt very comfortable with my shopping experience. There was no pressure and he made himself available when I needed help. If anyone visits Ashely Homestore, ask for Lonnie!

This is a great store! Be sure to ask for Aly! She was super knowledgeable and was great to speak with when my wife and I were in the store. You couldn't ask for better service than Aly!

Nice and friendly staff.

Ordered furniture told 3 to 5 weeks.. Its been over 7 weeks now and still no furniture. Were told two days ago it would be delivered today. We called this morning to get a time and were told we aren't on the sschedule and can't deliver till next Thursday.. Six more days.

Great! Our salesperson - Elise - was professional, helpful, & efficient. Excited for the delivery.

Ask for Lonnie! He provided great service and allowed us to walk around choose furniture without feeling like we were being stalked. He answered all of our questions and helped us with our decisions. He helped us so much that we've now bought twice from him.

Love it.

I had an amazing experience shopping with Aly. She was professional, friendly, and knowledgeable about the different furniture selections available. I only came to look around and compare prices to other locations for my new home this summer, however Aly provided such an amazing experience my choice will be to furnish my home through Ashley HomeStore. If you're looking for good quality and exceptional service go to Ashley HomeStore and ask for Aly!

We had a wonderful Ashley representative, Bonnie Jo Benjamin, who asked if we needed help, and then let us wander around while checking on us. The 3rd time she checked on us, my wife gave her a list of questions from her previous online research. Ms. Benjamin was knowledgeable and eventually gave us various ideas for decorating our new house with great insight after discovering what things we were going to put into our rooms. She also explained the qualities and the pricings of each item in great detail. (She discovered we have particular art work that we post around the house, and each of us have particular "must haves".) Ms. Benjamin was very patient, espcially because we took a lot of time during our two visits, and changed our minds several times. I felt sorry for her because we are difficult shoppers. She kept her pleasant demeanor while giving us specific do's and don'ts that saved us time and energy "in the long run." When we finally made our decisions and went through the registering, ordering, and financial options, nothing "surprised" us because Ms. Benjamin had already given the various processes to us, including the expected arrivals of the things we purchased. We highly value Ms. Benjamin's expertise and thorough care for our inarticulate desires and needs. Good job, Ms. Benjamin!

I recently had the opportunity to purchase some furniture and was helped by a very knowledgeable and kind customer service rep Lonnie Hazelton. I appreciated his assistance and his patience with me. He answered all my questions and was able to help me make the best selections. Thank you Lonnie.

Craig is very helpful!

I WISH I COULD GIVE 0 STARS!!! DO NOT PURCHASE FROM ASHLEY FURNITURE - ESPECIALLY THIS LOCATION! We have purchased a bedroom set, couch, and oversized chair from this place. We had placed a $7000+ order recently with them which has since been cancelled and in the process of being refunded because of the ridiculous time we have had dealing with this location and the Ashley Furniture Customer Care team. This past Sunday 4/25, we were getting in our current bed (the 2nd replacement bed in less than TWO YEARS) when it broke once again. We immediately decided that was the final straw with Ashley's. We attempted to call this store to speak with a manager and was given the go around by Ellen, the receptionist. When we asked to speak with a manager she just kept asking questions and asked if we had contacted their customer care line even though they weren't even open on Sundays. We got fed up and decided to go into the store. The following incident and how we were treated is where/why you should never give this location your business. Upon arriving at the store we were greeted by a gentleman named Steve who said he was a manager. Once we told him our reason for being there he immediately told us to go to the back for Customer Service. At this point while walking thru the store we could see all of the associates watching us walk back (the store should start training their employees on stop being so obvious when they're talking about customers over the radio). From there we arrived at the back and at that point is when we received two phone calls from the Operations Manager, Aaron, calling about the incident regarding our bed because Ellen had told him about the call. We live 30+ minutes away and know Aaron could've called at any point during that time but instead waited until we arrived in store to make it appear like he attempted to reach out prior to us arriving (he obviously didn't). Then we see Aly watching us, and she must've realized why we were there and she made it appear like she had run into us on accident. She immediately told us she would get their Operations Manager, Aaron, who from the very beginning we were told has so much power/can handle anything (this will come to not be true later on). Aaron took us to a corner of the store where there were no customers and we informed him about our prior experiences with getting a replacement and the fact that the bed itself was purchased less than two years ago. He obviously was trying to save the sale from our most recent purchase so he turned on the charm and was as nice, understanding, and compassionate as could be. This lasted up until the moment we told him 100% without doubt we would be cancelling. He kept telling us he would "compensate us for our time" and would personally guarantee that the delivery does not get messed up. After he was able to get us a temporary bed as we have visitors in town and needed a bed that day, he was ready to get us out the door and never once attempted to "compensate us for the time". I brought that point up to him in which he said he would take a look at what he could do, asked us how much we paid for the bed, and that he would be right back. He comes back that they can take $300 off but that's the most he could do without involving someone else. The same guy who had the Director on speed dial and could call the District guy with no problem is the same guy that heard our whole ordeal and said that $300 was equal to the trouble we have went through. Needless to say we cancelled the order, Aaron's nice guy persona he displayed instantly changed and we are now currently battling with customer care trying to get a new bed ordered. They are refusing to send a whole new bed because that is not their policy. At this point, I am ready to tell any one and everyone to NOT SHOP AT ASHLEY FURNITURE EVER!!!!!!!!!!!!! It will cause you nothing but problems, headaches, and issues. We learned the hard way and regret every penny we have every given them but will not be making any more mistakes like that again.

Buying a mattress here turned into a giant headache. We went in several times looking at mattresses. It's a big purchase so we were doing research and trying to find one my husband and I both agreed on. We worked with the same salesperson, Michelle, each time. We finally ordered the mattress and went with the Ashley brand of adjustable base, did the warranty on everything and the mattress protector. Spent well over $5K. We were told at the time of purchase that it would be about 2 weeks, no later than 3 for delivery. Around week three, I texted Michelle asking if she had an update. She said she'd check on that for me but I never heard back. Finally, after 4.5 weeks we got a call that delivery was set up. The day of delivery, we received the wrong mattress. It was a lower grade model and the delivery men insisted we keep it until our new mattress came in. I saw that as a red flag and refused delivery. I immediately called and texted Michelle pictures of the wrong mattress. Her reply was that it would be rectified but offered no plan. I called the store & they first tried telling me that the correct mattress was delivered but had someone check the tag and they realized it wasn't. But no mention of fixing this or any apology. They just said they would look into it. The next day, my husband received an email receipt for delivery in which one of the delivery men forged his signature accepting the delivery. Once again, I immediately got on the phone, but at no time did anyone say they were trying to fix this for us. For two days we never heard back. My husband, who was frustrated at sleeping on the couch, called and asked for a refund. Instead of agreeing that they screwed up, they blamed Serta and said we'd have to wait. They were still trying to "figure it out". At this point, everyone knows that someone else probably got my mattress but that isn't our problem. Finally after speaking to several more people and getting a major run around (they wanted us to wait 6 weeks for another mattress delivery), they agreed to refund us. That following Monday we got a refund for the mattress but they did not refund delivery charges or the warranty we paid for on a mattress we don't own. It was an AWFUL experience and I am convinced the people running that store are incompetent. We will NEVER shop there again.

I came in today and was looking for some new furniture for our new place. Highly recommend this location the staff is so sweet and patient. If you go in there ask for Bobbi Jo, she was the sweetest with us today

If anyone is wanting to give your home a new appearance or adding a new piece to your existing decor and needs someone's advise that can help make the perfect decision your are looking for. Go see Jordan Austria at Ashley Homestore in North Charleston. Jordan is very knowledgeable about what's in-store or find something that may need be ordered. Jordan is willing to help you with your purchase and manage the estimated day and time of delivery to your home from start to finish. Jordan is kind, sweet, always smiling and egar to help with finding the perfect set or piece of furniture for your home.

Customer service were friendly and helpful

The person taking care of us was Bobbie Jo. She has been great throughout the entire process. She updates me when my furniture is expected to be in then let's me know when it is there. With it taking a while to get furniture it is nice that she takes out the time to give me updates.

My fiancee and I bought a bedroom set back in March. Lonnie was awesome! He took time to walk us through everything and price match the set for the best price we could possibly get, on top of being very friendly and enjoyable to work with. We will absolutely get more furniture from here!

I had a really great experience at this store. The salesperson Alyson Walker Adams was very knowledgeable and assisted me through the entire process. Having her expertise made it easy for me to make a decision and I believe I got a very fair price.

The next time you are at this store, please ask for Aly!! She is very knowledgeable and very helpful. She has made a life long customer out of me. Thank you so much again Aly!!!

We’ve bought several things over the years and love the wide array of styles available! If you’re shopping for any new furniture definitely ask for Aly, is so helpful and knowledgeable!

Jordan was extremely helpful!

My boyfriend and I enjoyed our visit to this store. I can’t say I had ever met someone so knowledgable and genuinely happy to show us products that matched the look we were trying to achieve, but Aly changed that. Ask for her if you want a personal recommendation, and not just a quick point to a section!

Such a lovely experience. Ask for Aly she’s so kind and patient. She helped me with everything. I’ll definitely be back

I have bought many pieces of furniture from this location. I have had my end tables and coffee table over 10 years and still love it! The sales people are helpful. My go to now is Aly. She is so knowledgeable and helpful. Her patience is great and it was wonderful working with her. If you are looking for furniture, or other home accessories she is your GO to GAL. Ask for ALY!

Go see Aly! She’s very helpful & knowledgeable. She will make your experience fun as well as relaxing and will have no problem helping you find exactly what you are looking for.

I was in here, browsing, the other day because my boyfriend is in dyer need of bedroom furniture. I was very pleased with the prices and the selections. The associate who helped me was Aly. She was extremely pleasant and professional. I will be going back and taking my boyfriend back to purchase the items I selected for him.

Just had the best experience shopping here for our home! Aly who helped us was very knowledgeable on how to help us find the perfect furniture! Definitely would recommend

Bobbie Jo was absolutely amazing! She helped us pick out furniture for our new house and was very informative when thinking of the space and how the furniture would fit. Definitely would recommend going by and seeing her!

Ask for Aly! She is so sweet and can find you what you need!

Amazing store , ask for Aly she knows what she's doing and knows a lot about all the different products they have!!

Jordan was very helpful in choosing the best furniture package for my space. I'll recommend her to all my friends.

This store has the most amazing customer service. Aly was knowledgeable and gave us some amazing options to look at. I’m a stickler for service she was able to answer any questions I could think of and all while staying up beat. She’s secured me as a customer and I will be back!

Had a great experience here working with Aly. She was very knowledgeable on the products and was able to help my family find exactly what we were looking for.

Great experience buying the perfect bed and mattress. Ally was very patient and knowledgeable . I honestly Will be back, overall one of the best furniture shopping experiences I've ever experienced.

A great store and certainly great customer service! I highly recommend Aly. She made our purchase seamless and fun! She is definitely recommended for helping find exactly what you’re looking for!

I was in search of a bedroom set for a while not wanting to make a hasty decision. I started with Ashley Furniture and initially I did not seem to find what I was looking for. After continuing to look, I then came in contact with Aly, the best Sales Rep at the North Charleston, SC location. She helped me and I couldn’t be more pleased! She is extremely knowledgeable and trust me when I tell you, I’m hard to please. If you need assistance from someone who is willing to go above and beyond and deliver exceptional customer service, please ask for Aly.

This place is amazing. I found everything I need thanks to Aly! She was very knowledge on everything and heard me out with everything I was trying to get. She made my time shopping for the house actually enjoyable! I am definitely coming back to this store and would recommend it to anyone and if you need any help, Find Aly!

Talk about a life saver, Aly is so awesome. She was able to visualize the theme I was trying to put together for my home and brought it to life. She knew about the different products and what I was looking for. I walked out of the store feeling so excited. If you ever find yourself needing new furniture just ask for Aly, she’s amazing!!

I wanted to take time out and thank Aly for helping me with my furniture choices. Aly is very knowledgeable about the products which was very helpful for me. Might I add that I love her personality. Thanks again

Had a great experience when I recently visited the store in North Charleston! Definitely ask for Aly, she is very knowledgeable about the selection in the store and there is a whole lot to choose from. Will be back for sure when I need to upgrade some items in my house.

I love my new L-shaped couch! I honestly went into Ashley Homestore just to look but ended up finding a great deal. Thanks to Aly for her professionalism and determination. Will shop again.

Ask for Aly, she is very knowledgeable and friendly. She knows a lot about the products. Definitely the best and professional sales reps that's helped me out!

Walked in and was greeted by a very helpful sales person. Aly was knowledgeable and willing to go out of her way to help with my choices. Will be back soon.

Ask for aly. She is super knowledgeable about products!

My partner and I have been looking for a sofa for a while! We have try few store but due to COVID shopping is no longer fun, we stop at the Ashley store in North Charleston just to try our final luck of the day and this turned out to be the luckiest time for us!! Not only we had so much selections to choose from but we have a fantastic experience with with what I now call our personal sales rep (Aly). Not only she provided us with options colors for us to navigate but she also provides us with different vision for our living room set!! Well not soon after that we ended up picking the perfect sofa for our home and guess what we are definitely coming back to chop for our bedroom very soon!!! Thank you for a great experience Aly!!! It has been a pleasure working with you and please wait for our return!! Willie.

Loved our experience here. Aly was the best sales person we have ever dealt with and we will go back to her for all of our furniture needs ❤

Aly ROCKS!!!!! Greatest furniture experience ever!!!! ASK FOR Aly, Aly, Aly!!!!! My husband and I had been to every furniture store around and when we walked in and Miss Aly was our sales person we were BLOWN AWAY!!!!! If you want someone down to earth that truly cares about her customers...she’s the one to work with!!! Not only was she the sweetest ever, but she was SUPER knowledgeable about the furniture and even helped make suggestions about matching pieces etc. that we fell in love with!!!!! Needless to say we will be back to buy again... but only to work with Aly!!!! Great selections of furniture also!!! ♥️♥️♥️

This store has the best furniture! Ask for Aly, she is very knowledgeable and helpful. I will be decorating my home from here!

We had a Great experience with Aly! Super knowledgeable and extremely helpful! It's so refreshing to have someone help us that has a great attitude, customer service skills, and product knowledge!

When you go here, ask for Aly. She was awesome in helping me pick out what I need, and recommended what she knew i wanted, instead of going through the motions. I felt like i was the only customer there, and really enjoyed the shopping experience. Ask for her, and she will get you squared away!

Aly was very helpful and sweet. I will definitely be back. Customer service is everything.

Bobbie Jo was excellent and very patient while we decided on a piece for our home. She kept in constant contact with us regarding our order and delivery. Highly recommend Ashley Furniture and Bobbie Jo!

If you are in need of some new items, please go to Ashley Homestore and ask for Aly! You will not be sorry! She is incredible!

I don’t usually write reviews, but I feel compelled to share my thoughts. I normally hate going into furniture stores because I feel like I am followed the entire time and it makes me feel anxious and like I am not really able to shop for what I want without feeling pressured. I have to say when I was approached by Aly she assured me she was available to answer any questions I had about anything I saw , but would give me the space to shop at my leisure. I can’t tell you how much I not only appreciated hearing that, but the fact that she actually let me browse without being followed made me so comfortable. When I was ready to talk about pricing and making a purchase she was so professional and made me feel at ease. She was able to answer all of my questions without hesitation and even helped me design my room. She is absolutely amazing and i can’t express brought, if you are like me and HATE to be annoyed while trying to shop, just ask for Aly! You won’t be sorry. I will be making ALL of my future purchases with her.

What a fantastic experience buying furniture! Bobbie Jo has been absolutely wonderful helping us furnish our new home in SC. She really took the time to go the extra mile to help us find the perfect furniture. She wasn’t pushy and was very patient while we were deciding between numerous items. We even went back to see her to order additional furniture. She continues to stay in touch and update delivery information. If you’re looking for a true professional who will go above & beyond I highly recommend Bobbie Jo. You won’t be disappointed!

I don’t usually write a review, but I was at the Ashley home store in North Charleston and had a great experience with Aly. She was super friendly with a cool vibe. I was looking for an accent chair, and she was able to show me several options on the floor. I really appreciated her knowledge on the quality and different styles. I will definitely be back. Thanks 😊

Jordan was amazing, very helpful and knowledgeable! Make sure you ask for her!

Great ask for aly. She was my sales rep

Aly out of Charleston SC is the best! She really knew her stuff! I’ll always ask for Aly when I go back, and believe me I will be! Thanks for everything, Aly!

I could not be happier!!! Aly made everything so simple and easy, and she had an answer for everything! Thank you so much for your help!

Aly at the North Charleston store is the best She is very polite and patient. She will get you exactly what you want.

Great store and great people! Aly is awesome and very informative!

If you go to this Ashley furniture home store make sure to ask for Aly. She is very knowledgeable of the store’s inventory and products. She was super polite and has a bubbly personality. She gave amazing customer service. Very organized store!!

Ask for Aly at North Charleston store!!! She is so funny and kind and most importantly helpful with finding the right items for your home. She was able to show me exactly the items I was looking for! Helpful and knowledgeable. Recommend this store for sure.

Aly was fantastic. She was very friendly and great to work with.

Aly was a great help picking out our furniture! Definitely will go back to purchase again!

ALY WAS THE BEST! SHE WAS SO NICE AND VERY HELPFUL! HIGHLY RECOMMEND HER AND THIS STORE!!

Ask for Aly she is so sweet and knowledgeable. She was able to help me and answer all my questions. I will definitely be coming back to see her!!!

Jordan was so helpful and kind to me when I visited this store. I will definitely be back!!