Ashley Store | North Charleston, SC 29418

Was told by sales person and customer service that I could exchange my “90 day” sleep guarantee as many times as needed to find a mattress. Not only was that a lie they charged me restocking and delivery fees on top of their lies. The store admitted I was told this twice but won’t honor or make anything right.

Our furniture from here didn’t even last three years

Laya was amazing! She was kind, informative, thorough and super patient with me! She always kept me in the loop with my purchase and delivery schedule. I couldn't have gotten a better associate to help with my purchase. I will return to Ashley Furniture for all my furniture purchases and will always ask for Laya!

Knowledgeable staff. Great select at reasonable prices. Worth a visit if your looking for well constructed furniture.

I worked with Andrea and she was very helpful from beginning to end in helping me pick my couch and bar stools. I just moved down to South Carolina and was unsure of what kind of a couch I wanted. I went back and fourth on my decision for a while and she was very understanding through it all. The delivery time was also quicker than I expected. Thank you!

Aly was FANTASTIC!! Truly made furniture shopping the way it should be - low stress, low pressure, so much fun. She was so helpful in answering all of our questions and helping us style our home. Go ask for her!!

We absolutely loved Aly! Not only her personality but her commitment to providing her customers with the best price makes her stand out as one of my all time favorite sales reps! The cashier is another story altogether and if not for Aly having made the rest of this purchase a breeze we probably would have walked away. We took a star away solely for this reason. We only learned during the payment process that the checking accounts we were attempting to make a payment from have a 2,500 dollar purchase limit. Instead of being clear and knowledgeable about what was a simple situation she was scatter brained, at one point saying my transaction went through while my husband's didn't (we split it). The last thing someone spending 9,000 dollars wants to hear is I guess, and maybe. I'm pretty sure you knew we were annoyed with you when you thanked us for our patience, that felt a little condescending to us both. Train your people to know what simple terms mean when making transactions, and how to explain things of that nature with some clarity. We were able to pay the difference with different cards but we left fairly annoyed with what was supposed to be an exciting purchase for our new home. Aly, we wish you the best and can't say enough how pleased we are with your service. Thank you again!

Bought a recliner rocker from Theresa at N Chas store. She was so sweet & patient with me. I looked at every chair in the store & couldn’t decide what I wanted. She helped me with my decision & gave me a great deal! Highly recommend anyone looking for new furniture to go to this store first & ask for Theresa! Thx again for all you did Theresa! This will be my new go to furniture store.

Ali was great to work with. Very professional and did all she could do to take care of our needs.

Very dissapointed to say the least. Sat down a week before making the final move with AK who advised items I was purchasing were in stock with the exception of one of the living room sets. Decided to follow up after a week and half of not hearing from them at which point I was told that it would be 6 to 8 weeks for items to be available. Not a good experience to put my family through. 15k later we are sitting on beach chairs and sleeping on air mattresses. No such thing as an honest business man these days. ********************************* 4-1-24 Quick follow up to prior review. Still waiting on multiple items. Received damaged furniture and after third delivery this past Saturday still had to decline delivery of replacements as they were damaged as well. Must say the staff has tried to make this one as comfortable as possible but at the end of the day we are 5 weeks into this fiasco and still waiting on items that were supposed to be in stock. If you are planning on buying from this company be mindful that they cover themselves with the paperwork telling you that there is a 20% restock even after their sales person lies to you about items in stock and you are then stuck. They then leave it to the staff to deal with the issues at hand at the expense of the dishonest sales person. Place is like a car dealer. Just look at when you go in there and how they approach you and you will realize that it is the same car dealer mentality. ****************************************** 4-9-24 New Date Folks... We are now looking at a May date on material that was supposed to be here in April. Do not buy from this place. You are better off ordering from Ikea or Rooms To Go instead of dealing with these ridiculous lead times and this unreliable company. They order from Indonesia and hold you hostage with the 20% cancellation Fee until they get the stuff months later. From April it has now changed to May. Buyer Beware!