Ashley Store Rock Hill, SC

Makayla Watson took care of me, she was very helpful in helping me choose the furniture that I needed. Exceptional service and great quality products.

Adajah was wonderful to work with at Ashley Home Furniture! She was incredibly helpful, knowledgeable, and patient while we were choosing our mattress. We really appreciated that she gave us space to decide and never made us feel pressured. The whole experience was smooth and enjoyable thanks to her excellent customer service.

Kayla was awesome! She welcomed us in. Gave us insights and then left us time to explore. No high pressure. She was helpful in showing features and benefits. She provided accurate quotes. Delivery is fast. Everyone is friendly. We had a couple solid options to choose from. Would shop here again!

Very happy with my purchase. Brett my sales person was very prefessional and accommodating. He gave me options but respected my budget. I look forward to receiving my new recliner.

Brandy was our sales person and she gave us time to look around. She didn't pressure us as we were looking around. When we had questions she answered them quickly and helped us to put different pieces together so we could see how everything looked. She was very informative. The general manager was a great help also. The overall experience was great and seamless from beginning to the end.

Alex was amazing with us today. She treated us like family. And we are so excited 😊 about our new furniture. We would highly recommend this store and Alex to anyone looking to update there Home. Thank you Alex so very much ❤️

Brett was great to work with. I found my most comfy chair. Thank you to Brett for his friendly and professional attention. We will come back!

Rueben is so awesome. He is very sweet, saved me money as well as educated me on why my next purchase will be my best purchase !!! Thank u 🌞🙏🏾

Very friendly ! Listens to what I needed, very patient! I will revisit Happy and satisfied 100% in store sales associate.

The sales manager, Kerwin, was totally awesome!; I was pretty indecisive between two living room sets and he was very patient while I went back and forth between the two before making my decision. He also made sure the delivery date worked for my busy schedule. It's a bonus for me now that they have a location in Rock Hill.

Great experience buying a recliner. Our sales person “Adajah” was super. Not pushy just helpful.

Everything was great. Alex was very helpful and knowledgeable

Super friendly staff. No pressure whatsoever. Reuben was very knowledgeable and helpful!!! Great experience!!

Brandy was awesome. She was very helpful with our selection.

Brett was a wonderful help! He showed me all the best furniture and let me try a few couches!

Brett, is tge most amazing sales person. He was amazing, listened to what I was looking for and showed me everything. I will definitely use him again on any future purchases.

Every one was very nice and friendly and supportive and showed me different things that I was looking for.

Alex provided excellent customer service

While Brett was a pleasant salesperson to work with and we are happy with our purchase, this experience taught us an important lesson as consumers. You are far better protected when purchasing online than when buying in-store. Our item went on sale for $800 less within one week of delivery, and the store refused to honor the sale price. Had we purchased the exact same item online, we would have received a price adjustment if it went on sale within 30 days of purchase. It was a hard and expensive lesson to learn. Moving forward, we will no longer make in-store purchases. We may view items in person, but we will place all orders online to ensure better customer protection.

We highly recommend reuben. He was knowledgeable, patient, and easy to work with.

Reuben (like the sandwich) provided some of the best service with his extensive knowledge of mattresses, we were able to pick out the perfect mattress for us. He was professional knowledgeable very friendly and not pushy. Will be returning.

If your looking for quality furniture go to Ashley My sales associate was Adajah and she was great very helpful with my purchase, Thank you

Just extremely friendly and knowledgeable about merchandise. Great personality

Rueben was so helpful with our Tempur-Pedic purchase - he truly went above and beyond.

Absolutely terrible experience, sales person crowding around me and my girlfriend and talking far too much after we expressed that we did not want help in the buying experience, drug us to a kiosk to try to get us to sign up for a financing plan and after expressing disinterest multiple times continued to try to force us to sign up. In the end when we expressed we were just in the store to look over FIVE TIMES directly to the associate she informed us we couldnt be in the store if we were not buying that day after letting us walk around for 10 plus minutes as she quite frankly annoyed us the entire time. Please do not go here

Very quick and efficient. Great teamwork

Tim, was excellent saleman today🥰so polite and great knowing, what I wanted and didn’t rush me.. Even took the time to show other items I might be interested in.

1st purchase..was well satisfied. I could not go to the store..all was done online.The store associate was well informed and walked me through the process..Mr Kay...( pray that is correct) was understanding of my situation.. I will...should I need anything..will visit this store again..Thank you, Ashley Furniture

Brett was great. Very friendly and helpful and I appreciate his help. He helped us find the right price for our budget. Can't wait until our new items arrive.

Brandy listened to what we were looking for and, while it wasn’t in the showroom floor, she was able to find and exactly what we wanted!

We were greeted by Adajah and she very expertly helped us pick out and obtain financing for our new furniture. She was very knowledgeable of products and very informative of our options without pressure but as providing what we needed. Very pleasant experience. We will be purchasing our furniture from Ashley again and telling our friends of our great visit. Thank you.

Makayla was an absolute pleasure to work with I left feeling great about my big purchase. Thanks for all you did!!

Friendly, professional, patient, and helpful. I had two lovely ladies assisting me, and both were wonderful. Thank you Brandy and Alex

Great service from Shaun. Great selection and best of all a quick delivery date.

This 5 stars goes to Adajah for EXCELLENT customer service!!! She greeted us. Asked if she could help? But, was NEVER pushy!!! We loved that!!! It’s hard sometimes to examine what you want when you have someone hovering over you. Adajah gave us enough space to breathe while staying close enough in case we needed her. It was the best experience for us!!! I know others might like a different approach, but we don’t!!! We often run away if we have someone pushing us to buy something. “Thank you Adajah for making this experience one of the best one!!!” I also appreciate her and Mitch (the store manager) who honored the sales price from another Ashley store. This says much about the value we have as a customer. “Thank you Mitch and Adajah!!!” We’ll definitely come back for more!!!

Kerwin gave us a great deal on a sectional back in September. We decided to add another piece to our sectional and Kerwin once again took care of us and was a pleasure to work with!

Brandi met us at the door and took us under her wing (but was NOT one bit pushy). She listened to what I wanted and helped me find just the right chest of drawers. We rang the cow bells with excitement & pride! Thanks so much, Brandi!

Very good shopping experience, easy to work with and Tim was very helpful

I had a wonderful experience.

Outstanding sale process utilizing an interior decorator of my choosing to shop and find an easy chair that's just right for me. Good price, very cooperative company, good selection of items, easy process for payment. Worked with my decorator in every way.

Manager K was awesome. He did not let me down!! He worked diligently to fix our problem. He definitely deserves 5 stars. Kudos to both K and Tim!!!

My husband is a salesman. This is a hard job and very stressful. We have been Ashley Furniture buying for over 20 years . We always had to travel to Pineville , NC to get our house items but now they have one in Rock Hill. Funny thing is Kay is there . He was the manager when we would go to Nc. He is the best. Super nice , great customer service, and always helpful. Brandy was our salesman. She was very knowledgeable, informative and nice. She spent two hrs with us while we tried to find the perfect mattress and bedroom suit out. Very happy with my purchase

We have used Ashely Furniture for over 20 years now. We always had to drive to Pineville to see Kay but now he is in our home town Rock Hill SC . He recognized us right away. Brandy was our salesman. She took us around the whole store. We just came to look for a mattress but ended up get the whole bedroom suit , end table , mattress , and A kitchen table lol. She worked so hard she had 3 other customers then us but she didn’t make us wait long. Ashley furniture always stands by their products and they are very well made. Great atmosphere . Plus they threw in a sherpa Comforter I wanted for free .

We bought our new couch and loveseat today. Both have consoles in center. Can’t wait till Wednesday when it will be delivered. Our sales lady was so helpful, she made our purchase as I enjoyable. Thank you Adajah Evangelist.

Worked with us. Delivery takes awhile but hey understandable.

Got everything I needed ordered, and set to be delivered before in of month. Easy to apply for credit and with that was able to do 60 months no interest, get delivery and set up fees, and five year warranty on products. Went in to get one of many items needed and walked out being able to get everything I needed, am very pleased with Tim!! He was a great help. If I need anything else I am definitely going back.

Ruben was very knowledgeable, and his service at the time of sale was very good. Based on that alone I would give 5 stars. Took delivery a few days later and a day or 2 after noticed that the swivel chair didn't function properly. I called Ruben, as he instructed me to call with with any issues during the first year. Unfortunately, Ruben's response was "There is noting I can do to help you." He basically wanted to pass me off as quick as possible. Quite the turnaround from when he wanted to make the sale, and very dissappointing. Stores should stand behind their products and sales. Ashley Furniture and Ruben did not.

Easy going and friendly

Excellent service and worked with me to get a better deal

Awesome

The staff was nice and friendly

Jushaun was professional, kind and knowledgeable. What a pleasure to shop at this store! I'll be back!

Ruben was my salesman. After ushering me throughout the store in search of the best item to fit my space, Ruben was very professional, extremely patient, and most helpful during the entire selection process. Thanks to Ruben, I had a pleasant shopping experience at Ashley furniture store without any pressure.

This review is not a reflection of our salesman, and we will not use names so they are not associated with our 1 star review. We purchased a mattress 4.5 months ago. It was delivered and clearly, badly deformed upon arrival. It was immediately approved as a manufacturer's defect, and we received store credit to purchase another mattress. We should've been refunded without question, and we disagree with the decision and store policy, as this was a defective item and a responsibility of the store. We then started the process over since we were bound to the store and purchased another mattress. For the most part, that process went well, but we utilized our 90 day sleep trial and decided that mattress was not right for us and came back to find another mattress. Keep in mind, each time, you must spend the same amount or more, per store policy. After exchanging our mattress and moving up in price TWICE, our mattress arrived after a month of waiting. The delivery process was painful to watch. The two person team dropped the mattress in a box to the ground from the high truck. Once getting it inside, they struggled immensely getting it up the stairs and were folding the mattress...an expensive mattress, not in a box, being folded and shoved because it was too heavy for the two men delivering it. They also left the trash/wrapping from the mattress for us and DRAGGED our 3 month old mattress out to the truck, covered in leaves and sweat. It was devastating to watch! As soon as the new mattress was on our base, we noticed an immediate large divot/indentation on the mattress as if someone slept on it for years. We took pictured and contacted Ashley right away. The pictures show one side of the bed where the level is perfectly level on the bed, and then where there is a noticeable gap underneath the level on the other side where the indentation is. When speaking with Ashley, we were offered an 'as is' discount, but we would lose our ten year warranty on a brand new mattress. That is absurd. We should've been offered a discount while still maintaining our warranty. We are waiting to hear back about someone coming to inspect the mattress. Likely, we will have to wait again for yet another exchange on this mattress. Two manufacturer's defects or damage from shipping/delivery. Once is bad enough. Twice is extremely frustrating and quite frankly unacceptable. This is not an inexpensive item, and each time, we've had to spend more. How does that make sense? The store provides a defective item/makes a mistake, and the solution is...here's store credit, but you have to now spend more money in our store. I can understand that for the sleep trial. We do not accept that for defective items, much less TWO! This will be four total mattresses when there should've been no more than two with the standard sleep trial. We are incredibly disappointed with our experience and the options given to us to resolve this issue. It seems clear, Ashley is intent on making more money off of us, regardless of the products and service they provide. We will not be shopping at Ashley in the future and will encourage others to shop elsewhere, especially for a mattress. We wish something could be done to properly resolve this issue where Ashley would stand behind the products they sell and service they provide, but thus far, we have seen that asking customers to spend more and wait longer for different products has been the solution. Very difficult lesson learned.

Ruben, our sales associate, was absolutely incredible. His personality makes you feel so welcome, and he genuinely listens to your needs. My wife and I have dealt with Ruben twice and both times have been absolutely wonderful.

Kay Edwards is an awesome person to work with!! Not only is he a very likeable person, he's extremely helpful, knowledgeable and non pressuring. I told him what I was looking for, he knew they didn't have exactly what that was in store, found it online, found a very close comparison in store for me to test out and the deal was done. Actually everyone that I came into contact with was a pleasure to be around! If you're shopping for furniture....this is a must stop!! It was a very pleasurable experience.

Very pleasant and salesmen were very patient.

Amazing very helpful

Nice and helpful

Jushaun small you are awesome. Thank you for helping me with my purchase from. Ashley store it was a pleasure working with a true professional salesperson. Thank you very much.

Adajah was very helpful as well as the rest of the staff. The store was clean and had several options to choose from. Very pleasurable shopping experience.

Very easy experience , as I have dealt with Ashley before i knew what to expect. Answered all my questions and as usual the store had a good variety of inventory to select from, Tim ,my sales associate was very helpful and im sure I will continue to do business with Ashley.

The Rock Hill Ashley Furniture team is outstanding! Amado helped me find the perfect sectional sofa for my spare bedroom—making the space far more functional than just a guest bed. Mitch guided me to a bed style I truly love. Both were polite, professional, and made the process easy. Highly recommend this location for anyone looking for great furniture and even better service!

Alex Miller was extremely friendly and knowledgeable. Loved working with her. Thanks Alex.

(Translated by Google) I was treated with great kindness and respect; the people there are very nice and helpful. Excellent service. (Original) Me trataron con mucha amabilidad y respeto hay gente muy agradable y servicial . Exelente servicio

KAYLA is awesome!!!

Kay was awesome thanks

Ruben was amazing!! Super helpful and not pushy.

Brett was very helpful in helping us find a buy our new dining table and chairs.

I was “just looking” after purchasing a couch online from another place but felt uneasy not having sat on it myself. Alex greeted me right away and made it an amazing experience! Showed me all of my options and helped me get more than I thought I could!! Never felt pressured to buy and Alex got me an amazing deal on a new couch and chair, set me up with delivery, protection, and assured me that if anything isn’t up to my standards or liking upon delivery, it would be taken care of! I cancelled my other order online while I sat on the model of my new comfy couch :) Can’t recommend Alex enough!

We had a great experience at Ashley furniture. Brett was so helpful in showing us furniture available that would suit our needs. The store manager was very helpful too in checking prices. Would recommend Ashley for any furniture needs. Very kind people

Adajah was absolutely phenomenal! Very informative and not pushy at all. She listened to what I needed and stuck within my budget. A true pleasure to work with!

If you are in the need to get some new furniture. Go see Mrs Brandy. She was a lot of help. She was patient with me and work it out to help me with making my choice. Thank you so much Mrs Brandy.

Shawn was excellent. I would recommend him and this location all year round. 💯

Kay was very nice, helpful and knowledgeable. Great experience at Ashley’s furniture in Rock Hill.

Experience was good.

Really appreciate shaun- salesman and Mitch Mgr. Store was very clean, and salesman was so professional and very thorough with details. Very satisfied and will be back

Management has fantastic service.

Ruben was AMAZING. Very informative and super helpful. He went above and beyond for us. 10/10 recommend!

One word, Ruben. That’s all

Great customer service!

Overall, a great shopping experience.

Kay has sold me a number of different pieces. I am very pleased with the quality of the pieces that I bought and also with the service that was provided by Kay Edwards.

Adajah assisted me with my purchase. Very much appreciated her knowledge of Ashley's furniture offerings and her great patience with me. Thank you!

Alex at the rock hill store is a rock star. She made everything quick and easy.

Rube was the 1st salesman to greet us and he’s good at what he does

great customer service and tons of help during a very difficult furniture shopping scenario

Ruben was great to work with!

Ruben was amazing in guiding me through the process of ordering my chair. I would highly recommend this store to anyone looking to purchase furniture for their home.

Very cordial and they gave me some deals!! Shawn was very helpful and the Manager was as well. I bought 2 navy blue recliners.

Wonderful experience shopping at Ashley, one of my long time favorite home furniture stores. Kayla was very knowledgeable in choosing a mattress.

On November 8, I purchased a TV stand from this store. When it was delivered, the furniture was broken and dusty, as if it were a return from another customer. Now no one wants to take responsibility for replacing it or resolving the issue. I paid for a brand-new item, and they gave me a damaged one, which is not fair.

We have purchased many pieces of furniture from Ashley over the years. We have always had a wonderful experience, with this visit being no exception to that! We walked in, looking for a new couch….. something durable. Ruben assisted us with all of the questions, and believe me, we had many! We settled on the most durable sectional that they had. Thank you Ruben for a wonderful furniture shopping experience! We will be sure to ask for you the next time we furniture shop!

Ruben knowledgeable and very pleasant assisting me with purchase. The patience of a saint. Thank you

Brent was an excellent help for choosing our dining room table set. He was very detail and outgoing made us feel comfortable. He did a great job. Will definitely recommend some one to this place.

Reuben was excellent. All staff very friendly. I’d give Reuben 7 stars if that were an option.

Sales staff was friendly and informative. Didn't hover too much

Everything went as planned excellent customer service highly recommended

Shawn was very friendly, professional, and extremely knowledgeable on the sectionals we were looking at! Knowing that I can have a cloth couch with pet friendly material made it even better! Thank you for helping with our decision Shawn!

I had the pleasure of working with Adana’s and Mitch they were some they made my purchase easy.

Kay helped us find a mattress, and was very knowledgeable about the different types in stock. He helped us find the right one for us quickly! Definitely recommend asking for him if you ever stop by.

Courteous and willing to show. Thanks Shaun.

Shaun helped us out tremendously picking out our bedroom suite and worked to save us up to 300 dollars

We had a great experience at Ashley Furniture, buying a new sofa. Our sales person, Shaun “from Cleveland,” was courteous, knowledgeable, and attentive, without being pushy. There were no hard sell tactics, and we were sure he had our best interests in mind. We will certainly return to Ashley Furniture for our next purchase.

My husband and I are both very picky when it comes to furniture and finding something that we both can agree on, especially when it comes to having everything we’re both looking for. Ruben made our expirience so easy! He was very knowledgeable and very attentive and also very, very patient when I came to us weighing out our pros and cons and also gave his honest input which we really appreciated because it made our decision a lot easier! We thank you so much, Ruben!

ruban and amado helped me over the past 2 days ended with a good deal

Great customer service and sales. Appreciate the help on my purchase. Thank you,

Alex was an awesome Sales Associate. Would definitely buy from Ashley again. Kathy definitely helped us and saved us big time.

Kayla was exceptional in helping me to acquire a beautiful set of pieces for my home which I would never have been able to do without her help. Excellent sales representative and had everything ready to go paperwork wise upon my arrival. She made everything so easy !

Brandy was amazing! Super helpful and polite! We will refer her to everyone we know!

K did great helping us pick out a mattress 👍

I had an amazing experience at Ashley outlet. From the moment I walked in, the staff was friendly and helpful. Shaun made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch.

Shaun was very helpful and patient as were walking around. He listened to our needs and what we were specifically looking for. Gave us our space with no pressure to make a decision. Super nice and friendly!

Ruben and Kay did an amazing job in taking care of us. Check these guys out.

Excellent knowledge and customer service.

Kayla and Brett were awesome through the whole process

We purchased our furniture for Ashley's in RockHill, SC and Kayla was the bomb! She really helped us above and beyond!

Amado was excellent! not pushy and very informative, saved us a double trip with his knowledge, very grateful for saving us time and money as well as headache. Appreciate it Amado!!

The Best furniture place in Rock Hill. The Staff was Amazing there was no way I was leaving this store without purchasing something. Awesome salesmanship!!!!!!!

I overthink every decision, especially decisions with long term impacts (like furniture.) After hours of research I still felt incredibly anxious going in to the store. Alex listen and took in to account all of my preferences. I was in and out of the store with everything I needed in half the time I spent browsing the website, and a lot less stress. Thanks Alex!

Brandy was extremely helpful

Bought bedroom suite for our new house. Jushaun worked hard to get our best deal. Very nice furniture.

Brandy was a great help with all our mattress needs! From test driving to any questions we had she was super helpful!

Ruben was an amazing sales rep. Knew exactly what we were looking for when mentioning it. Gave us a great rundown of the products. Definitely look for him in store!!

Ruben was excellent and very helpful.

Shaun was great! Helped me refurbish my den and add a couple of extra pieces to finish off the apartment. Thanks!!!

Makayla was such a gift to us!! She made the experience painless and fun! We were able to get a lift chair and adjustable bed and mattress for our sister. 5 STAR EXPERIENCE!!!! Thanks Kayla😊

Sales associate Shaun very friendly and helpful professional assisted me with what I wanted

Ruben was great he was very knowledgeable on sizing our furniture to make sure it fit in our space. He was patient with us since we didn't agree on our living room suit for at least an hour. It was an enjoyable experience we will be back.

Enjoyed my first experience here, Brett was super helpful, professional & determined to find exactly what I was looking for! - Nice suit too, just a side note 😆 Thank you to Kayla as well, on the finance side!! Will definitely be back

great experience great guy Brett was very helpful and kind and Kayla came through aswell 5stars

I was greeted with a handsome smile made me feel at ease not rust to sell me anything was willing to help me find the best deal the young man Shaun of the Rock Hill South Carolina store on Dave Lyle Shaun very professional

Awesome Salesperson and Manager -Thanks A lot 😊

Kayla did terrific.

Shaun of Ashley in Rockhill SC. Recommend anytime for outstanding customer service.

Brett did an amazing job! I came in for an entryway table and left spending 6k.

Shaun worked with us and did an excellent job explaining things to us. He spent time and didn’t rush our purchase. We will definitely be back Thank you Shaun

Amaldo stayed with us through out our search for items that matched our needs.

This was one of the worse experience I have had with Ashley furniture and I would never go back. Mitch who is the manager of the store charge me almost forble the amount the items cause which he charge me 7,000 for the a item that literally I bought at mattress firm for 4300 and he held me hostage over a hour cause I was wanting a copy of the refund receipt of the order I return for my record of the items I purchased 10 hours earlier and he was refusing to give me the refund receipt which was all I was asking for and turn into a nightmare in which I literally had to raised my voice and the to police had to be call be before he gave me the refund receipt o was asking for. I will never go back and I will be making my purchases at Haverty’s which is a way better quality store

K was great with helping me find exactly what I needed.

THIS REVIEW IS A LITTLE LONG BUT I PROMISE YOU THE SALES ASSOCIATE I WORKED WITH IS WORTH IT & MORE!! Kay at the Rock Hill location was a pleasure to work with from the moment I walked in a few months ago at my indecisive stage. He was so patient and told me he’ll be waiting when I was ready. Well, as I walked in, after months of deciding, he greeted me with such a warm welcome as he did several months ago. He took me right to the future I looked at months ago without having to ask me any questions. He offered great deals so, I not only did I purchase the living furniture I looked at months ago, he also helped me pair it with dinning room furniture as well. So, again I want to say thanks for being patient, not pressuring me and being a phenomenal Sales Associate!! I felt more like family vs a customer. Kay, you are truly an asset to Ashley’s Furniture!!

Ruben was great, very professional.

Kayla ROCKED exactly what we needed. Very informative, patient, and gave us plenty of space to figure out a solution that was perfect for us! I CANNOT recommend this place enough. No pushy salesmen, just good solid products an well informed reps to help out. Start here! 10/10!

Be sure to ask for Brandy. She will provide you with an excellent buying experience and transparent price options.

Ruben was awesome! He listened to what we wanted and nailed it!

Kayla was very knowledgeable and efficient. She gave me a great deal!!

MaKayla was absolutely amazing! Great furniture for great prices!

Very pleasant and knowledgeable. Great asset to the company.

Ruben was a wealth of furniture knowledge

Sean in Rock Hill was awesome! Highly recommend using him when you stop in!

Thank you Brett for helping me to find a bed and mattress set for my guess bedroom your knowledge and your professionalism was on point...I like to thank the managers also ..Brett a great salesman

My family and i Went to the Rock hill SC, location and was Shaun greated us as soon as we walked in the store. He helped us pick the right Living room suit my mom needed. Shaun had great and wonderful customer service. I would recommend this store to anyone.

Shout out to Alex at Ashley Rock Hill! Wonderful experience designing our new space. She was patient, pleasant, not pushy, and very helpful with coordinating pieces. Would definitely recommend her for your furniture needs!

We enjoyed our experience with Ashley furniture Rock Hill, South Carolina sales associate Ruben was awesome. I enjoyed the communication he kept between us till we purchase. He’s a great asset to your company.

(Translated by Google) Very good options, customer service is very good, attention, quality products, everything 100% recommended (Original) Muy buenas opciones el servicio al cliente es muy bueno atención calidad productos todo 100% recomendado

Very personable and helpful.

Alex was absolutely amazing. She will be our go to for all future purchases.

Kay greeted my grandmother and I at the door with the biggest, friendliest smile. We were looking for a bed and he already knew what we were looking for. He pinpointed exactly what we needed and got us out of the door quickly!

Great salesman

Very patient and helpful

Great experience. Thanks Ruben and team

Great Service!!! Thank you

Ruben and Mitch are AMAZING. You need to check out this new Ashley store. Best customer service!

Sales is way too pushy. We told them we just looking around several times and they would not let us walk around or leave. Do not recommend.

Our experience was fantastic! Ruben was extremely knowledgeable and helpful as well as being considerate of our needs and preferences. We made this purchase today because of the excellent service that we received from Ruben and the store manager, Mitch . Thank you so much ! Nancy & Ken

Ruben was very helpful. He can work with you on the price and set you right.

It was a very smooth transaction. No hidden cause everything upfront. Highly recommend.

When we walked In we were treated by Alex Miller and she helped guide us into the direction of what we were looking for. We are currently trying to buy our first home and with the help of Alex and the rest of the staff they helped us get the furniture we wanted and also gave us some suggestions on items that may or may not work out for us but if all worked out and we were able to get a new sectional couch that was safe for pets and kids we got a new bed and frame we got a few more items as well and I can’t wait to put it all together in our new home. And they were great with our son and letting him help them and interact with them too

Makayla W. was a rockstar today! She welcomed us in with a smile and positive energy! We told her what we were looking for in our new home and she pointed out a few great pieces, gave us time to decide and finally worked with us on the final sale! Walked out with a breakfast nook set and a dining table! Thank you Makayla, we’ll be back as we continue to build the new home!

A salesman approached us as soon as we walked in the door. When he realized that we were there just to look he dumped us like we were garbage. Not nice.

Had a great experience with representative Shaun at the new Rock Hill store. Very professional not too pushy and he understood the assignment of what I needed for my guest bedroom! Thanks Shaun!

Rubin was very helpful. Took a lot of time getting everythg right & helping find the right rug to go with everything I'd picked out

Adajah & Kayla were absolutely wonderful to work with. Both were extremely relatable and knowledgeable regarding each pieces we inquired about. Our questions were answered and we felt like the only customers in the store. Highly recommend stopping by for a look!

We received excellent service from our salesperson who was competent but not pushey. Sales manager was more insistant and could tone down his approach.

Shaun was absolutely amazing!! From the time I walked him he was welcoming, relatable, and not PUSHY! I love that for me. I don’t typically fool with salesmen, until I want to, but he made me feel comfy and asked the right questions. Thanks Shaun.. my lil anxious heart appreciates you!

My husband and me went here shopping for a bed and sofa while the Labor Day sales are still on. Kay took really good care of us, listened to our needs, and helped us keep within budget. We got what we both wanted and had a great experience.

The staff were sociable and had good insight into trends and which color pallets match best with each finish.

Everything was so easy and fast! Great experience buying. Kayla is the best! Thank you!

Kayla thank you so much for the experience after the bad experiences we had with other stores you made it smooth and simple we will definitely be back! To get more furniture! Thank you Kayla for making it work!

Alison was very helpful and patient and provided excellent customer service.

Brett Farmer was amazing and we will definitely be back in the future, and he was not pushy which is what we like

What an amazing experience with Alex Miller today. She amazing. I told her exactly what I was looking for and just like that. I found my brand new sectional. If you need some new furniture go to Ashley furniture Rock Hill and ask for Alex.

Kayla qas wonderful, informative,smart and helpful

Adajah was so helpful and kind. She didn’t make us feel pressured but was around to answer any questions when we had them.

The minute we walked in, Reuben greeted us with a friendly smile and helped us try all the couches we looked at online! He was very personable and kind. We are very happy with our purchase!

Kayla was great. Took care of our furniture needs exceptionally. Also worked with us for delivery options. Thanks Kayla. Appreciate you!

Appreciated displays, cleanliness, and price markings. Greatly appreciate Alex allow us to shop and only occasional questioned did not feel pressured. Did not appreciate pressured into matterres purchase when we stated ours was a year old and we were not in that market. Discounts extremely helpful.

Ruben was great!! Excellent service!

Today we worked with Kayla and the GM on purchasing a bench for our dining room table. They were great to work with and made the process super smooth and easy! Highly recommend!

Kayla was an amazing sales person. We got our furniture that we wanted. No gimmicks or trying to sell us things we don’t want. She was very professional! Highly recommend if you need furniture.

Makayla was great to work with, I showed her my room and she helped pick out 3 sectionals she thought would work for our space. My only complaint is her manager came up to us as well and started being overly salesy even tho I really just needed to measure my room, I went home and looked else where with the same measurements because he was overly pushy, ultimately we came back and bought from Makayla. They have great prices and a great selection, could do without the man trying to overtake her sale she was doing a great job on her own.

Kay was wonderful! Very helpful and friendly!

Adajah was amazing. She was very patient with us constantly changing and adding to our purchase. Definitely recommend her!

Alex was super nice and very helpful!

Ruben was/is awesome!!

Alex was great to work with!! We purchased furniture for our new home and she was a great help! I even got to ring the store cowbell!

I just want to acknowledge Miss Makayla! Coming in the store she approached me with patience and knowledge! Her understanding of Ashley’s products was outstanding. I told her this may take a while as I was looking at mattresses and she said that is ok, I have time! In the end I didn’t feel like she was “selling” me a mattress but guiding me as friend would. Thank you again Makayla, I will be back.

Alex was amazing, knowledgeable and very patient while helping us pick out a new sectional! 10/10 will go back just to see her.

Alison was amazing in helping me with my new bed. Mitch was amazing with all questions I had

Kayla did magnificent...n took great care of my family

The staff at the Rock Hill Ashley store are an excellent example of what customer service should be. Kay was a Prince, he is an outstanding salesman, also knowledgeable, friendly and accommodating. He made the purchasing process stress free and efficient. Cathy was extremely helpful, professional and personable. She addressed an issue I had with kindness, understanding and patience. Truly a 5 star experience with the employees!!

Great experience. Kayla took great care of us!!

Had a wonderful experience at this Ashley store. No Sales person hovering over you just a pleasant greeting when you come into the store by Makayla. She is a delight to deal with, very patient, accommodating, and understands what you’re looking for. Other sales people were also very pleasant, even though we didn’t deal with them. It was a very enjoyable furniture shopping experience. Would definitely recommend because I found what I was looking for with no high pressure.

Ruben very helpful and knowledgeable

Great experience, salesman was great showing us furniture that we were looking for and allowing us time alone to discuss furniture. Would definitely recommend Ashley furniture to anyone.

Ruben was absolutely amazing. 💯 he is so personable and sweet and great customer service. He didnt hide anything with the pricing and helped us walk through the store and talked with us through every option to help find what was perfect for us. I highly recommend Ruben for sure.

Ruben was very knowledgeable and helpful. Very customer friendly.

He was great about telling us about everything we needed to know

I had a great experience purchasing a mattress from Ashley Furniture in Rock Hill, thanks to my salesperson, Brandy Porter! She was beyond helpful & very patient & with her assistance I was able to find the best mattress for me :)

Thanks to Brett for all his help picking out furniture for our new house. We walked in needing a new couch, left with a couch, an ottoman, bed frame, two dressers, a table and chairs, a tempur-pedic mattress, and a mattress base. Appreciate all the guidance. You’re the real MVP!

Very welcoming and informative staff. Brandy helped me find the best mattress for my needs. Thank you!

Kayla is awesome!!! Check her out!

Dajah was the best! So helpful and fast!

Ruben was friendly, knowledgeable, and very helpful. He showed us multiple options, answered questions, and helped to find the exact furniture we were looking for. It was a great experience. I would definitely recommend Ashley Furniture, and Ruben!

This Rock Hill Ashley is amazing! The location is clean, crisp and well laid out. The employees are great to work with and super accommodating. Helped from start to finish and answered ALL our questions and met all out needs!

I had a great experience at Ashley! My salesperson, Makayla, was very friendly, knowledgeable & answered any questions I had. I ended up purchasing a couch, a bedroom set & a mattress from her. I will definitely shop here again.

Brett was great and found me just what I was looking for, very patient and knowledgeable!

The rock hill store is absolutely amazing! Always helpful and patient and kind. They help with all your needs. Definitely a customer for life.

Kayla was very helpful and knowledgeable. She assisted us with the purchase of our new bedroom set.

Kay answered all my questions and sold me a new couch!

Pretty nice store. Sales people weren't as pushy as I expected. I'll update once I make a purchase.

Kayla cured my back pain with my new purple mattress🙌🏼

Kayla was great!

Fantastic! Very helpful, low pressure and cared about what was best for me. Thanks Kayla🤗

Awesome customer service, wasn’t pushy let us shop! Highly recommend Brett!!

Alex did an outsdanig job and super friendlu.

Ruben was fantastic!!! I appreciate his help and patience

Sorry terrible with names but I told the lady I wanted to leave today with a sofa and she did an excellent job of helping me find what I wanted!

They care about the Customer real friendly

Ruben was awesome. He was very patient with me and helped me to save money. Thanks Ruben

Great Job.Sales person took her time made sure We got what we needed.

We just got a living room set and entertainment set for our home. Worked with Rubin and the manager to get what we wanted at the price that is comfortable for us. We are so excited.

Kayla was great in assisting us with our first purchase at Ashley. Very nice polite respectful and friendly. Whenever you need a product from Ashely, Kayla is your go to person.

A fellow name of Brett met me as entered the store and was totallly devoted to my needs every minute, until I left. Very knowledgeable and up to speed on every need/request I had. Could not have had a better experience!!!!

Very friendly and helpful

Kayla at Ashley Furniture in Rock Hill, SC provided me with excellent customer service. She was able to point me in the right direction for what I wanted based on her questions. Thank you Kayla!

Kay was outstanding to work with!! Great furniture.

Kay was wonderful to work with. The process was easy and I love my new couch

Great shopping experience. They let you browse on your own, but keep checking on you to see if you have questions or need anything. Would recommend them to anyone in search of nice furniture.

We had a very nice time there and the ladies were very nice. Very knowledgeable and were not pushy. We went in to look about a chair and ended up making a larger purchase. I know we will enjoy our purchase when it arrives. Thanks.

Kay is excellent at customer service and very likeable. We will definitely be back. Thank you Kay.

Kayla was amazing ! So knowledgeable and personable!

Beautiful store. Great service

I'm moving out of state and needed some furniture and Ashley furniture did a wonderful job. They honored pricing from my current state and worked with me. The manager was great communicating with me. I found a living room set and they will be delivered after we move. Thank you Ashley furniture for the pleasant experience.

Ruben was fantastic! Very thorough in explaining the various products & doing price comparisons. Melissa is awesome! Will be back again.

Great experience

Really nice

Brett was great to work with! Was not too pushy and very patient with our decision making process!! Thank you Brett!!

Walking into Ashley Furniture Store, I was greeted with nice smiles and lots of hello, that Southern Hospitality I love. Mitch assisted me. He was very patient. 😊 I told him exactly what I wanted and he worked his magic, even drawing the layout of my living room. I ended purchasing my new living room set. The process was very easy and I wasn't there for hours! Kudos to Mitch!! I'll be back for something else! Thank you so much!!

Adajah was awesome. Super simple process. Took us right to what we were looking for and helped us through the whole process. I would come back for future purchases.

Kayla Watson was the BEST! Very helpful and great personality!!!

Ashley furniture in ROCK HILL ( Mall) Kayla was a blessing.. she was a great help to us... Thank you will be back

Kayla was awsome

Bret was great. Informative, helpful and a pleasure to deal with. And he didn’t even jump on the sofa bed. Such restraint

Ruben was fantastic, the purchase process was easy and quick! ! We received great service!

Awesome job Brandy on your 1st sale! I'll be back to see you!

Adamant and Kayla are awesome sales person, if you want to be taken care of ask for either one. The store has a wide variety of selections to choose from. 1-10 they get a 10

Brett is a very good sales person. He is easy to talk to and very kind and informative.!

Very personal and nice. Very good at sales I’ll add. Great experience easy buying process

Kay was fantastic and Melissa was great too. We will recommend everyone to Ashley in Rock Hill.

Great service & knows his product.

Bret has an exceptionally great personality. Great at starting with an “ice breaker”! He listened to our needs and did not push us into buying into something we did not want.

I had a great experience with Makayla Watson. Makayla is a great sale person with a good attitude, patience and alot of care. Go check out Makayla Watson ...

Brett was awesome, helped us find the perfect sectional!

Kayla and Mitch did an awesome job with helping select a dining room table.

Ruben was the absolute best! Mattress shopping is overwhelming for me so to have a ‘salesman’ like him to guide me was awesome. There was no pressure or over selling, it was so comfortable. He was also extremely knowledgeable in all the mattresses. 10 out of 10 recommended.

Great store. Kay was very knowledgeable and a great help. Will definitely be back.

This was a great experience and very pleasant visit to this pacific location!!! But the person that helped me the most and stood out was Kerwin.(Kay) he was very professional and funny. I will definitely be a returning customer due to just his customer service alone. Way to go Ashley!!!!

Mitch our sales guy was awesome very perfshional and helpful thank you mitch

Ruben was absolutely fantastic. Helpful, knowledgeable and went out of his way to help me!!

Brett, sales person , was a great guy answered all my questions and was very helpful. Will come again!

Alex and her mgr were VERY helpful and found us what we were looking for!

Kayla was the absolute BEST! She went out of her way to really help us!

Adajah did an outstanding job finding everything we were looking for! Wouldn't hesitate to work with her again.

Alex is great, excellent customer service

Ruben took very good care of us. Very knowledgeable.

"Disappointing experience with Ashley Furniture due to miscommunication about my insurance policy. Despite efforts to resolve the issue, it remains unresolved. Hope they improve their processes to prevent similar issues for future customers. 2/5 stars."

Our sales associate was very nice. I’d like better hardware on some products but it’s become cost prohibitive. Store is nice and professional.

Brett was awesome.

Great service

Great experience all around! Kay was a great salesman and helped throughout the whole process! Can't recommend them enough!

Ruben was very knowledgeable and patient and did an excellent job assisting me with my purchase.

Super friendly staff. Thank you Adajah is fabulous

It was amazing great great customer service I loved every thing about the people that work in there! Alex and Mitch helped us out the most and were very amazing

Ruben was super friendly and was very nice! He made the purchase process so easy . Thanks so much , we’ll be back for the next one 😉

Kay was THE BEST. Super helpful!! Great experience!

(Translated by Google) The place is very clean and pleasant and the staff is very friendly and inspires confidence. (Original) El lugar muy limpio y agradable y el personal es muy amable e inspiran confianza.

Brett (Breezy Boyz) was awesome!!! He did not harass me & he was very knowledgeable able the product I purchased. Check him out! 🥰🥰

Doug and Mitch were awesome helping us with purchasing a new kitchen table! I was hesitant going to this store in Rock Hill but it was just as nicer if not nicer than ones in bigger cities! Highly recommend!

Doug was very helpful in making our purchase. It was a very positive experience.

Brett helped me with my sale and he’s super awesome.

Great customer service from Brett!

Kay was an unbelievable help in our Ashley furniture selections. His knowledge of the furniture and fabrics was so helpful. He was honest and shared his opinions when asked. He gave assistance but wasn’t overbearing. We really appreciated him. His helpfulness and courtesy is what is missing in most places today! Thanks Ashley Furniture for a great sales experience.

I came to Ashley to find a couch. They have a pretty good selection in all different price points. Ended up finding what i was looking for, and the staff was excellent! Alex showed me a few options, then walked away and let me look. She didn't hover, which is a big plus for me. When i found what i wanted, she was right there and helped me purchase it and set up delivery. They deliver on Saturdays, which is also important to me.

Kayla Watson is amazing!!! I went in for a recliner and found a full room of needs with her outstanding patience and assistance! Kudos to her for her excellent customer service!

Brett the breezy Boys 👍🏻👍🏻 really great attitude also with really great services

Our sales consultant Ruben was outstanding.

Very helpful and went out of his way to get us savings

Ruben was great, awesome store.

Brett was great to work with in finding our new couch. He was not pushy like most salespeople. Very personable and helpful, we enjoyed the process with him. Also want to shout out Mitch for helping us get a deal and get a couch covered

Brett was FABULOUS, I can't say enough about him and Ashley Furniture Rock Hill SC. Will recommend to anyone!!!!!!!

Reuben was awesome!

Great service, patient, willing to make the pricing work, no sales pressure!

Ruben was great. Excellent communication skills and very knowledgeable and professional. Mitch was also great to work with.

We asked for counter height stools, bought 4 and picked them up at distribution center in Fort Mill. We discovered they are not tall enough for our countertops. We asked to return them and Ashley's will not let us return and get something else. No more shopping for us at Ashley's! We have never had a problem returning anything ever! I would think the salesperson would have asked about height.

Everyone here was friendly and focused on what we wanted. We highly recommend!

Reuben was great to work with. In and out with what we wanted.

KAYLA was fantastic with helping us find A SOLUTION to a problem. Took time to hear what we needed and found the exact replacement. Thank you!!!

Awesome experience from start to finish!! Kayla is the BEST!!!

Ruben was very helpful in choosing the right item we needed

Kayla did such a MAGNIFICENT job! Got my family to saving over $900 :)

Adajah was amazing. She provided quality customer service and helped us find everything we needed for our new home

K was great! So helpful and efficient. Thank you

Kayla was fantastic! Super helpful and helped us find exactly what we were looking for!!

Amazing service Brett!

Needed a power recliner lift asap and Ruben and Mitch were on it quickly and was able to get it home and ready to use today. Thank you both for wonderful assist

Kayla and Adjah were the best sales ladies i have ever dealt with. Top of the line. Very informative and cordial. Great experience.

Adajah was absolutely amazing.We was looking for new bedroom furniture she was patient and kind gave us time to look and she answered all our question. She was a pleasure to work with. Kayla the manager was so kind easy to work with as well. Both showed great customer service.

I’m not a shop around person. I had a style and available space measurements in mind when I walked in to Ashley. The sales associate and her supporting staff were very committed in making sure I knew the options available showing me the models and the pricing. My kind’a place. Many thanks to all that were involved.

Kayla Watson was very personable and professional. She helped me with everything I needed.

Efficient

Adajah was wonderful and very polite. She helped me with everything I needed.

Brett at the Rock Hill store was awesome!!! He was so patient and helpful.

Alex is absolutely amazing!! She helped me so much get my dream couch! From the start she made everything so easy!

Sales representative was super nice and very knowledgeable. Isabella made us feel welcome abs right at home.

I walked into the store and was met by a friendly salesman named Ruben. He was very personable and knowledgeable of the furniture in the store. He asked questions and helped me order what I needed. Ask for Ruben when you need assistance there.

Brett was awesome! Very polite and super patient. Worked with us over a two day period with hugh success!

Adajah from the Rockhill store went above and beyond to help me find exactly what I needed. Friendly, professional, and truly made the experience enjoyable—thank you!

Alex was great!!! Super helpful and knowledgeable!! Thank you, Alex!

Alison was very nice and very knowledgeable.

Alex was our sales associate and was very patient and attentive. She walked around the store multiple times and brought in her ideas with colors and many options.

We thank Brett for taking the time to show us the Purple beds. We could tell he is very passionate about it and appreciate that.

Brett was great! This was an easy transaction!

Isabela was very helpful. The store has a lot to choose from and the staff are great to work with.

We had an amazing experience at Ashley Furniture in Rock Hill, SC! Adajah helped us and she is so knowledgeable, personable, and helpful! She showed us all the options and helped me choose a sectional that I love! I will definitely go back in the future!

I am an elderly woman who lost her condo to a fire I went into Ashley just to get quotes and to see what I really needed I don't need warranties that are going to outlive me haha Ruben came to me not pushing not trying to make sales there to answer questions he was so very helpful he made my experience easy at my age easy is good I would recommend Ashley and especially Ruben to anyone that is interested in buying furniture he gave me every discount he could think of and he was so very helpful and he also took his time explaining warranties different materials etc etc thank you so much Diane

Bella was absolutely wonderful to work with. She was knowledgeable and not at all pushy. She helped us make a purchase that we would be confident in!

Brett was great and very knowledgeable at Ashley Furniture. We were able to get a new recliner due to his help! Thanks!

Ruben was very helpful. We appreciated his knowledge and assistance.

I met Ruben today on my first visit to the new Rock Hill store and it was such a great experience! I previously furnished my entire home practically with Ashley in 2023 and am a loyal Ashley customer! Today I was coming in planning for my upcoming deck project! I was browsing ONLY and not planning to buy anything! I am a very straightforward customer, can’t be sold on anything that I don’t want, no matter how good a salesman is 😅 so I found it VERY refreshing that Ruben caught on to that early and still spent time with me helping me to plan the future purchase! I have experienced other salespeople who once they feel that the customer is not buying today, they very much just shut off the “customer service”! But Ruben is not this salesman!! He was such a kind soul and great salesman that I had to get something. I bought a beautiful 8x10 rug that was displayed with the full outdoor set that I plan to get soon and will be sure to buy with Ruben ONLY! And also the fact that he speaks Spanish is awesome, and just what Rock Hill needs!! Estoy planeando recomendarlo a muchos de mis familiares y amigos, porque un buen vendedor latino es lo que Ashley y Rock Hill realmente necesitan! Rock Hill está lleno de hispanos que desean comprar muebles hermosos, pero no hay muchos vendedores que puedan atenderlos en su idioma. Ruben tiene un futuro brillante por delante y Ashley Furniture tiene suerte de contar con el!

Great experience! Brett was super helpful friendly and got me exactly what I needed

Rubin was really great. He was very friendly and made you feel good about my choice. Great experience!!

Unbelievable service, amazing style, great prices. I’ve purchased from Ashley before and they never disappoint. The customer service was 10/10!

Angel was so helpful! 10/10

Excellent staff. Very friendly and extremely knowledgeable of products and offerings.

Great experience and Brett was really helpful with everything.

Such a great experience working with Brett!

Nice guy, Brett was funny and helpful..and patient.

Makayla was great! She answered all our questions, while giving us the space we needed to think and chat! 10/10!

Ruben was a pleasure to work

Mitch and Kay were excellent with customer service support and very knowledgeable!

Rueben was an awesome salesman, he was detailed and very attentive to our needs. I especially liked how he and my son bonded and he followed up with a thank you text. I have been a Ashley customer for over 6 years at different locations, and I have no complaints or regrets. Everyone at the Rock Hill store was great. We left there as happy customers.

We checked out a few different Ashley locations, but the moment we walked into this one, we knew it was different—thanks to Kayla! She was super welcoming, friendly, and really listened to what we were looking for. You could tell she genuinely cared and wanted to help us find the right piece, not just make a sale. She made the whole experience stress-free. If you’re shopping for furniture, definitely go to Kayla—she’s the best!

Ruben was amazing. Provided me options explained all details.

loved my experience today with kayla watson she was the best she listened to all my need and wants loved her personality and everyone that helped was so kind to me thank yall for everything

They went out of their way to make sure i had any overall great experience. Shout out to Big Bella for helping with the purchase

Went into Ashley furniture looking for a couch for our new home. I had the pleasure of working with James who provided us with an abundance of information and helped us through the whole process. The staff inside was great and customer service was top notch!

Sales person was knowledgeable an helpful. Took his time with us an showed us whatever we wanted to see

Kayla was all over it. Showed us exactly what we wanted: sectional couch, performance fabric, down alternative….not an easy task I will say but sale accomplished, thanks Kayla! We will be back.

This is the second time in a few months that we have purchased furniture from Ashley. They were so helpful and spent so much time with us. We love their furniture and appreciate their patience

Kayla, was awesome, both profesional and friendly, made it a great experience all through the purchase

The staff at this Ashley location are so wonderful to work with, especially Ruben. I walked in with a tons of measurements and a tricky floor plan. Ruben helped us find the perfect living room set for our style. He patiently looked through Pinterest and even made mini sofas to scale to try on our paper floor plan. These guys went above above beyond. If you’re in the market for furniture don’t hesitate to see Ruben at Ashley Rock Hill.

Bret Farmer was very helpful from beginning to end. He made sure I was able to walk out of the store with the furniture I needed. For myself and my son. I will definitely be returning back in a couple of months to finish furnishings my house.

Kayla and Mitch are great!!!

Alison is the best! She is always helpful and gives us a great deal.

Alison did an excellent job answering my questions and offering suggestions. She was knowledgeable of the products and took the time to understand what I was trying to accomplish. I will definitely be back and I love my new couch and bed!

It’s a vary nice place in here and fun

Kay was absolutely amazing to work with!

Kayla did an awesome job helping us to find the perfect furniture for a wonderful price.

Kayla was awesome! She helped us pick our dream couch and designed it to our specific needs! Page her more‼️‼️

Best experience buying a couch. Isabella was so kind and patient with us. Even was able to get us a few discounts. Thank you so much! We will definitely be back.

I am so glad to have Ashley Furniture in Rock Hill. James took care of our needs. He even priced matched the product I needed. He took the time to get us everything we needed!!! Go see the selection. You will thank me later.

Ruben was absolutely amazing assisting with our sale. Also, the store manager, Mitchell was very helpful. This store is extremely clean and new!! Would highly suggest this store!!!

The in-store shopping experience was great. We had issues with the delivery being delayed 20 minutes into the delivery window, which was frustrating. When we called Ashley corporate for help the corporate customer service was really really bad. Corporate customer service couldn’t tell us when the new delivery would be and didn’t seem to care at all. They offered no options to get us new info asap or anything at all. However, we were relieved to get help from the local store’s sale representative who had worked with us in store. He was able to not only figure out when the reschedule was for and also get them to move it up about a week. If I could give him 5 stars and the corporate customer service a 1 I would. Since this review is for rock hill specifically I am giving 4 stars only because if something does go wrong with the delivery it’s a hassle to work with the corporate customer service.

Kayla and Melissa were great. We bought three rooms of furniture today

Nancy and I loved it. Brett, Melissa and all there were great!

I went to the Ashley store in Rock Hill. Ruben greeted me promptly at the door and assisted me with my request. If you are in Rock Hill. Please stop by the Ashley Furniture store and ask for Ruben. Tell him Zeritha sent you. You will be pleased!!!!

EDIT: They gave us a $100 refund, so they have tried to help but it still was a huge hassle. I’m upping the rating because we like the chair, but it was still such a mess and took over a month to get to us that I’m not removing my narrative. If you want to see furniture, this is the place to go; if you want it in your house, go elsewhere. To be clear, the in store experience was fine. We found a chair we liked and ordered it—paying over $1000 for it in-store. They told us they needed it shipped to our location so it would take a few weeks. Our old recliner had broken but it was usable (tho likely unsafe) and it’s the primary chair my wife has been using to nurse our newborn. Waiting weeks was not ideal but we understood. Weeks go by and as our delivery date approached we received many texts and calls about the delivery. The day before, we received a message that deliver would be made between 8:30a and 11:30a; that if we weren’t home when they tried to deliver we would be fined; and that we needed to clear space for it because the delivery men are not able to haul away. Because the next morning was trash day, we moved the old chair to the curb after my wife nursed the last time in the day to be ready. DURING THE DELIVERY WINDOW THE NEXT MORNING, we get a call that the chair can’t be delivered because it’s damaged and they can’t tell us when it will arrive. Our old chair was picked up early in the morning, so I asked if they could bring the damaged chair that we could use in the interim. They said they could not because if we accepted the delivery, the sale was complete. We can’t get any clarity on expected timing after multiple unhelpful calls. We are in this situation specifically because Ashley demanded we have space clear and didn’t tell us about any issue until the delivery window. It’s ridiculous and terrible customer service. It’s rich they threaten to fine us if we aren’t available during their window but they can call us and cancel in the middle of the window. We’re moving into a new house later this year and will need all new furniture. We will not be using Ashley and no one else should either.

Brett and the Store Manager were SO kind and helped my mom pick out the perfect bedroom set for her new home. We were extremely impressed with their customer service, they went above and beyond. Highly recommend! We will definitely be returning to purchase more furniture from Brett & this store location in the future.

In search of a couch and went to Ashley in Rock Hill. Mitch, our Salesman met us at the door. I told him what I was in search of and he took me to a few options. It was fast and easy. He was a pleasure to deal with. In and out in a half hour. Couch to be delivered in a week!

Ruben is really thorough with explaining everything! Nice guy! He really helped us to make our final decision.

Ruben did great ! Thank you

Really good experience! Kayla worked with us to get us the best discounts possible and gave us a monthly payment that worked for us while still giving us everything we wanted!

(Translated by Google) Brett and Angel helped me get what I was looking for, thank you guys for your kindness (Original) Brett and Angel me ayudaron a conseguir lo que buscaba gracias muchachos por su amabilidad

Isabela was so incredibly helpful and Payne it with our furniture shopping. We had a 5 year old with us and she was able to navigate the whole process in depth explaining everything to us. We look forward to expanding our collection in the future but are excited to get our first order of two rooms!

Ruben was very helpful and we found just what we needed. All of the staff was kind and enthusiastic.

Kayla was amazing! So kind and knowledgable! She went above and beyond to help us. The manager on the floor was also so kind. Purchasing furniture here was a breeze. We will absolutely be back. 10/10.

Awesome experience with Angel, he sold us some amazing furniture and excepted Christ as his personal savor......

Enjoyed working with Isabella. She was patient kind and allowed me time and space to decide on my purchase

Had a wonderful experience with Rubin and Kayla yesterday! Rubin was awesome at helping me get everything I needed for my home! Thanks to Ms. Kayla for making sure I was in order at the end. I really appreciate you Rubin and Kayla for all your help and hard work. You guys really made this process so easy and hassle-free. I will be back to Ashley Store for any of my furniture needs! 👏🏽👍🏽❤️🙏🏽

Brett and his boss were so helpful in finding us the seating option that is beat for us! So pleasant and went above and beyond.

Kay made this an easy and amazing experience. I highly recommend this store.

Great shopping experience with knowledgeable staff. Would definitely recommend to anyone!!!

Sales consultant was knowledgeable, professional and personable. She warmly greeted us, asked us questions and showed us around. She helped us narrow down and eventually specifically picking out what we wanted. Excellent experience.

Fantastic Customer Service, Ruben was polite and really listened to what our meds were. We found the perfect set at an amazing price. The process was seamless! Highly recommend- The cow bell the manager rings is hands down the most fun!!

Great experience!!! James and Mitch offered excellent customer service and a great experience. They worked within my budget and couldn’t have been more welcoming and friendly. I highly recommend shopping at this location.

We had a great experience purchasing new bedroom furniture! We had will be back!

Great experience! James Swinson is a great asset to Ashley! He is very knowledgeable with a very easy going personality. Store manager Mitch came over and talked with us as well. He saved us some money! Thanks for that! We talked and laughed and bought furniture! Yet again… Great Experience!

Isabella was excellent to help me with my new furniture purchase. She listened to all of my wants and needs. I would definitely recommend working with her!

Worked with Brett. Very helpful and kind!

Wonderful place to shop for a wide selection of firniture. A very welcoming staff.

Angel hooked me up, best quality of furniture I coulda asked for.

We love Ashley furniture!!! We had an idea of what furniture we were looking for when we arrived in the store. Alex was wonderful. She listened to what we had in mind and led us right to the furniture we had in mind. The process was easy and she had us out the door in no time. She also worked wonders with our delivery schedule as well. I can’t rave enough about this Ashley store. Ms. Cathy was also a big help as well with helping navigate our checkout and delivery process! Thank you Ashley Furniture! We look forward to shopping with you again soon!

great service helped with everything i needed welcome home kind of atmosphere thank you for that ashley furniture of rock hill

Ruben was amazing! He worked within our budget, and was able to get us an amazing deal on our huge L sofa sectional!

Had a great experience today... our customer service rep Angel was awesome and was never pushy. Kids have moved out and needed some bedroom furniture we got everything we needed and ended up buying a very cool high tech couch which we've wanted and got zero percent financing. I would recommend and ask for Angel he's a solid guy

Ruben was great!

Alison G was awesome 🤩

Greatly appreciate Ashleys staff and Mr. Edward’s for all their help!! Now my mother can rest like the queen she is

I just moved to Rock Hill and went to Ashley Store to buy a new bed set for the new place. Brett Farmer greeted me and helped me through all my indecisions. He was incredibly kind and helped me through the 2 day decision process I put him through! Thanks for all the help, Brett! And thanks for entertaining all my crazy cat stories! 😁

Alison was great, has great knowledge of the products she sells and a memory like an elephant

Brett Farmer worked with us today in Rock Hill , SC. Very professional easy to work with and he is an outstanding salesman 😊

Isabelle did an outstanding job helping us find what we needed. She is very resourceful and strives to give exceptional attention to her customers.

Adnah was amazing. I loved how comfortable she made this experience for me.

Ruben was a great guy to deal with. Thank you for all your awesome help!!

Kayla did an awesome job today with helping us today

Rock Hill SC I had an amazing shopping experience with Angel Santana! His customer service was exceptional he was knowledgeable, patient, and made the entire process effortless. He made it so easy for me to say yes to my beautiful sofa, dining room set, and box spring. I truly appreciate his professionalism and kindness. Thank you, Angel! I will definitely be back to shop with you. ❤️🤝🏾

Isabela was such a pleasure to work with. She was very knowledgeable and extremely patient as I made up my mind. We were greeted as soon as we walked in the door. The manager checked in on us multiple times. I will be doing my furniture shopping with Isabela at this Ashley Homestore location from now on.

Over eager sales people who will not leave you alone

Ruben was extremely helpful and was very informative. Helped lead us to a sofa that we love after a lot of searching for a good price!

Kayla and Melissa were amazing help

Kayla so so helpful and kind and efficient!! Thank you Kayla!

Kay helped and was extremely kind. If you’re looking for affordable couches … come here !

Kay was an amazing rep!!! Thank you so much for helping up find a final missing piece in our home. You definitely deserve a raise and special recognition!

I absolutely love the beds I purchased I can’t wait to get them and my three sons see their new bed room set.

Ruben was great as he helped answer a lot of questions I had!

Kerwin “Kay” is amazing. I’m going to love my new sectional and bunk beds!!

Kerwin was very helpful and professional! We will be back because of him!

Adajah was fantastic! Very friendly but not pushy, saw my vision and helped pair the chair to go with the couch and the flow of my style!

Reuben was amazing! He helped make the process simple!

Kayla was the best and patient answering my many questions!

Very good experience today

First I’d like to thank Ruben and one of his managers, Mitch, they were very helpful when finding the perfect mattress and base for us. I couldn’t be happier with the hospitality we were given. They are truly devoted to help the customer find what is right for them. The whole process was simple and they offered amazing finance options as well. Beautiful store, amazing people, and overall great experience. I will definately be working with Ruben and Ashley in the future.

Angel was such a dream to work with! We had a few mishaps about the sets I had chosen not fitting in my home and Angel was so kind as to keep helping me find the perfect set! Thank you so much again, you truly are the best!!

Brett and Mitch helped us find what we were looking for pretty quickly, but they weren't overbearing or pushy and, as a salesman, I appreciated their willingness to let us shop but ask questions to see if they had what we were looking for. We bought two items and my wife and I were happy with the overall experience. Thank you!

The staff was very friendly and knowledgeable. Makayla was so pleasant and helpful. Thanks to Melissa so much, very appreciated.

Kay did a fantastic job, come see him!

Easy peasy Kayla thank you

Had an amazing experience!

Bought a bunch of stuff and only got 96$ off! No just kidding check out Kayla she was great

Rock hill location is amazing smooth process. Pineville one sucks lol Makayla is awesome ask for her when you come in

Brett & Mitch helped me find our ideal couch and was very helpful!

Easy peasy

Kayla was amazing! She was extremely informative, helped us with our decision-making, and even got us a discount on top of a store promotion. Highly recommend coming to this location and working with her!

Great experience!

Kayla was helpful

Brett and Melissa were great! They helped me pick out the perfect furniture for my living room!

We loved Kay and Alison!!! Fantastic experience!!

What a great service person Kayla was. Went over and above to help me get my online discount that would not come through. KUDOS Kayla

My mom and I came in with pretty specific wants and needs. Angel was extremely helpful! I highly recommend this location.

Very nice salesman and very informative about the product

Visited the Rock Hill SC location on Sunday and Allison was very helpful ! She was knowledgeable and helpful in picking out a sectional and tables for our living room!

Ask for Kayla when you come, she helped me and did an amazing job with helping me find the right bed I had in mind. She was very professional and consistent with her help!

Adajah helped out alot she was really helpful n informative

Adajah was awesome! Definitely made couch shopping so much easier and communicated so well! Thanks Adajah!

We worked with Adajah to get help finding our perfect couch, she was so much help and made everything run smoothly so we could get exactly what we wanted! Will definitely be coming back for all our needs.

James welcomed us with a smile and took awesome care of us! We knew what we wanted and he showed us our options and came up with great suggestions!! We left with exactly what we wanted! Thanks James for making this an easy experience!

Need someone with patience and expertise? Kayla is the associate you are looking for. I went into the store at least a dozen times before I made a final decision. She was great to work with. And I couldn’t be more pleased and impressed.

Great purchase experience with Brett! He offered suggestions with no pressure and friendly conversation. Melissa & Kayla cheered me on as I rang the cowbell! Thank you Rock Hill Team- I'll be back!

Derwin was a great help in assisting me with my purchase. Very personable and professional.

We had a very positive experience shopping at Ashley’s Home Furniture. Brett was extremely professional and knowledgeable about what we were looking for. Thank you for making today easy and successful.

Great staff. Extremely helpful

Adajah was very helpful and got us everything we needed very nice store as well

Brett Farmer and Mitch Dixon and they were very helpful today and I will be coming back and purchasing something.

Kayla was absolutely awesome to work with! Hope she is is available next time I need something.

Ruben was spectacular! Thanks to he and Mitch for their stellar customer service! James is also a superstar!!!

Kay did a great job in helping me look for the perfect sofa. 10/10 recommend.

Kayla, who helped me with the choice of my mattress, was extremely knowledgeable, kind, and impressive. It was a wonderful experience.

Amazing service! I just went to view and sit on a few sofas before I made a purchase online. James greeted me at the door and was a tremendous help. He only showed me what I was looking for and never pressured me to buy. He is extremely knowledgeable about the products. His knowledge, courteousness, and great personality influenced my decision to make a great purchase. Not to mention, he saved me over $1000.00! The process was quick and easy. Every Ashley professional we encountered was very nice and helpful! I will definitely shop and buy with Ashley Furniture again!

Just bought a gorgeous matching couch and recliner! Great experience and Kay was amazing! He helped us thoroughly and had the best demeanor!

Ruben was so friendly, helpful and super patient with me. Helped me to fine the perfect couch for a person not sure on what I wanted. Helped me find what I liked and didn’t like in couch until we finally found the one. The process went really fast and so smooth.

Angel did a great job at helping us.

Kay was AWESOME! Great customer CARE!

Adajah was so wonderful and patient with my husband and I. She answered all of our questions and made shopping effortless and such an easy process. We will definitely be back to see her!

Isabella was fantastic and very helpful finding us just what we needed! Go see her today!!

Allison was great

Alison was wonderful!

Came in and Was assisted by ángel and he helped very much

Recently, my husband and I decided it was time to update our living room. We ate close by and decided to stop in and look. We came across furniture that we really liked and decided to purchase with a reasonable delivery date given. Alex was kind and helpful throughout the process. The problem is once you purchase, things change. Our furniture was delivered but our rug was expected 4 weeks instead of within 2 weeks and Alex promised through text they would move the furniture to put the rug down due to it being separate delivery's. When they got here, they advised us they are contractors and not able to touch our furniture. Also, the day after our purchase, we had to contact our bank as someone from a completely different furniture store tried to make a purchase using our ccard. We believe it was the outlet that Ashley actually picks up the furniture who was trying to use our card an hour away.We only dealt with this one furniture store. Also the charger was broken that was connected to our chair but after all we didn't want to deal with the staff again about another issue. I would think twice about purchasing from this store. They are shady and sneaky here. We will never purchase from them again and we are in the market for other furniture. Too bad we won't be giving them our business.

Bad experience. After getting prices and being ready for billing, they say there was an error in the price. They do not assume responsibility. They just say this is the new price, if you want, take it 👎. The sellers are excellent. 👍 .The decision is not theirs, only the manager's.

Looking for some new furniture, try Ashley's in Rock Hill and ask for Ruben. He is very knowledgable and will help you find what ever you are looking for at a great price.

Kay is great salesperson. Good personality and very knowledgeable

Ruben was wonderful to work with

Great service and super helpful

I didn’t have the most pleasant experience at the Pineville location but I still wanted to shop at an Ashley store so I headed over to the Rock Hill location and I’m happy I did. Bret immediately greeted me when I walked through the door. He had a warm nature and made me feel comfortable about the whole furniture buying experience. It’s a lot to talk through, think about, and make a final decision on, but he listened to my thoughts and goals for the furniture pieces I was seeking. He went above and beyond to help me make sure the pieces I picked out would work in my space and for my family’s lifestyle. He thoroughly explained the financing and Diamond Care options. His attention to the details was much appreciated. Typically, in my experience, furniture shopping is daunting and can be stressful but my experience with Bret at the Rock Hill location was smooth and actually fun. I highly recommend the Ashley Store in Rock Hill, SC!

Excellent service! Brett was very knowledgeable and friendly!

Great experience at this location, Kayla took care of us and made the experience so easy and smooth!

Kay was a big help without being the type of sales reps who hovers.

Wonderful experience

Angel has great customer service, very helpful & nice. GREAT WORKER!!

Ángel help us put today, great customer service and was a pleasure to work with him.

Kay was amazing!!! He helped me throughout my purchase and he was very informative !!! DEFINITELY SEE KAY!

Very helpful and knowledgable

K gave us the best experience—

Kayla was awesome!

Awesome person to work with

Wonderful experience

Great experience with some great people! James and Kayla were very helpful and attentive. They made sure I was happy with the whole experience.

Bret and Mitch did a fantastic job walking us through the mattress selection process at Ashley Furniture in Rockhill.

Kayla and Melissa were wonderful!!!

Purchased dining room set and Brett Farmer in Rock Hilll store was was very helpful in finding exactly what we wanted.

Bret was absolutely fantastic!!!! 100% recommend to ask for him!!!

Wonderful and fun experience shopping at Ashley Furniture! Can’t wait until our new bed arrives!

Our sales rep was very helpful but still allowed us to shop freely. When we were ready he went above and beyond to help us finish the sale.

Great experience shopping at Ashley. Our salesperson, Angel, went out of his way to help us several times both before and after the sale.

Our experience at the new Rock Hill location was far beyond our expectations! James and Kayla were extremely helpful & patient with us in making decisions & gave us the best buying experience. As I told them both, as long as they are at that location, they will always have our business. Thank you, James & Kayla! You guys Rock!

Kayla was awesome!!! Told her what my mom was looking for and provided options we was in and out in an hour!!! Go check out Kayla at Ashley Furniture in Rock Hill for great customer service!!!!

K made our visit quick and easy. Excellent Service.

My sales associate was very helpful , made my purchase fast and painless.

Came in and was assisted by angel. He is very knowledgeable and very kind and helped us in a timely manner. Thank you angel.

Brett was the greatest sales person ever! He listened to what we not only wanted, but needed in livingroom furniture. He guided us to the perfect set BUT, also let us look around to see if we liked anything else. He was SPOT on with our selection! Thank you Brett!

Cathy was extremely helpful and helped us get the best deal! Highly recommend if you are looking for quality furniture AND service!

Great job today Kayla with my purchase today at Ashley Furniture! Everyone go check her out, she’s amazing!

Makayla was great!

Very knowledgeable and worked with us on pricing. Very good experience. Thank You.

May Kayla was our salesperson. She was super friendly and helpful. Definitely recommend her if you’re in the market for some furniture.

Kalya was fantastic with us and our new purchase

Great experience and customer service!! Kayla was awesome and very patient and knowledgeable!!

Angel Santana was great , very personable and very knowledgeale about the products we purchased .

Saddest experience I have ever had trying to get my bed I bought it’s been 4 months and still haven’t received it. If you are looking for furniture that gets delivered in a timely manner I would advise looking elsewhere.

Amazing service. Fast delivery. Professional experience and we will be back!

Brett was amazing, very knowledgeable. He made sure to explain everything and made sure we were happy with our purchase. We will definitely come see Danny again

Very good service. Prices were good. Representative was very good . A good experience!

Danny was great! He immediately found exactly what we were looking for and made the entire process completely painless.

We loved Kayla!!

The best and we’re so helpful and nice o made sure to make a purchase! Thank you Kay & Mitch !

Kayla was very helpful finishing the couch buying process

Kayla did a great job!

Kayla, one of the managers, helped my aunt and I at the Ashley Store location in Rockhill. She was very knowledgeable and polite. She went over and beyond in regards to customer service and we were very pleased with our service with her. I would definitely recommend her to family and friends.

Danny was great! Super knowledgeable and we had an easy buying experience!

Great store and even better prices. Our sales rep Brett had all the answers to any questions we asked.

Danny was a great help with finding the perfect bedframe. Thank you so much.

Angel was true to his name and took great care of us as we were shopping for a recliner and adjustable bed. Thank you for a great shopping experience, Angel!

Alex was very helpful and did not waste our time

Alex was wonderful! Helped us make great choices!

Brett was great! Mitch worked with us for a great price!

Danny initially helped me the first day we were there. James helped us the 2nd day after we had time to discuss what we needed. James paid a lot of attention to the details, to make sure that all the pieces we wanted were in stock and correct. James was great with my mother and took the time to explain everything about the mattress we got. The other staff including the manager was very helpful.

Kayla was very helpful and gave me all the options to help me make the best choice for my home. Great experience overall.

Danny was a big help and very nice

Kayla was absolutely wonderful. Helped us greatly!!!! Super nice and very informative.

James did a great job. Thank you for your help.

Kayla was amazing! I thought that I knew what I wanted when I walked in... but she helped me realize that I was trying to short-change myself. With no pressure at all, she led me to similar - better! - choices that I didn't didn't even know existed. I changed my mind three times during the process, and she never got upset or frustrated with me. If you need anything that Ashley Furniture carries, go see Kayla at the Rock Hill store!

Amazing customer service!!!

Very friendly staff! I knew exactly what I wanted to buy, Brett was very helpful in helping us. I will definitely shop for more furniture at this store!

After going to many furniture stores in rock hill and Charlotte looking for living room furniture, on a whim decided to go into Ashley in Rock Hill. By far one of the best experiences we had while looking. Kay greeted us and then let us look around on our own. No high pressure selling tactics. The store manager also said hello. Great experience.

Danny was great-sales associate! Super personable and helpful. Make sure to ask for him!

The manager today kept trying to sell me on the awards card even though I told him that my wife and I are not interested. I hope that he learns to listen when a potential customer tells them what they want and do not want.

Great experience. Friendly service. The salesperson, Kerwin, was exceptionally kind and helpful.

Great service!!

Brett and Mitch were awesome! Great customer service and patience! Thank you so much for all of your help in choosing our new sectional and dining table!

Thank you Mitch and Brett!

Outstanding. The sales rep is very knowledgeable and did an awesome job

Kayla did amazing

From the moment I walked in the door until I walked out of them, the Ashley Team was Absolutely Awesome!!!

Danny was great and a lot of help !!!! he knows his job !!

Wonderful Customer Service from Makayla. They have a customer for life for all my future purchases.

Danny was very helpful and friendly. Excellent customer service.

Kayla was very professional and patient with my mom. Highly recommend to come visit this location. Everyone was very friendly.

Brett Farmer and Kayla were amazing with helping me select the best sectional for my upcoming move! They were attentive, listened to my needs and very kind! I would recommended this Ashley Furniture location to anyone who is looking for a top tier experience!

Good experience. Salesperson was very knowledgeable and helpful.

Alison was so awesome, very patient, and helpful. I am so happy that Rock Hill has a location with such great staff.