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Ashley Store + Outlet | Spartanburg, SC 29301
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Spartanburg, SC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet in Spartanburg, SC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Great help, good man, super friendly 💯💯💯
As soon as we walked in we were greeted by Keeba a really nice lady, she was very patient with us and helped us get our new living room set. People were very nice and we are so happy with our new furniture.
Ray Mack was phenomenal during my purchase. He was very patient and allowed me to test, sit, and lay on different styles before I made my final decision. Thank you Ray 😊
Kay was very helpful and patient as we made our furniture selection!
Wonderful friendly help. Lots of variety of solid furniture with reasonable prices. If you’re seeing individual pieces which add up, ask for price for a set of the pieces you want. I don’t like the negotiation that typically comes dealing with sales people, but it was a pleasant experience. Not pushy or trying to upsale. Sales rep helped us get exactly what we wanted.
Billy was very helpful and not pushy. Enjoyed working with him. Great experience, go see Billy.
Raymond is the absolute best! Highly recommend
People say buying furniture is like buying a car! I disagree if you go to Ashley furniture! Mason helped us and got us what we wanted in a timely matter without hackling us to buy extras! He was great!! Go to Ashley Furniture now and get the Black Friday sales early!
Kay was very helpful! She answered all of our questions and was very knowledgeable about everything in the store. She was also very friendly and patient while we were so indecisive!
Kay was great and very helpful!
Kay is awesome very helpful and friendly. Showed me around and gave me the best deals. Thanks!
Kay was very helpful and informative!
Nothing in stock and over priced in my opinion.
Raymond is the best! He's so patient and helpful. I am a repeat customer of his.
The sales rep was so kind and made me feel so comfortable great details and she was knowledgeable about the product
Sales person (Billy) was wonderful. Was patient a took his time with me. This lead to a great choice for what I was looking for.
Mason was very very helpful in answering any questions we had through the whole buying experience
Mason assisted us tonight and was so helpful and friendly!
Was buying beds and other things and was treated very well. Mr. Irby helped me with questions and was very helpful. Will order from this store in the near future.
Mason was very helpful! And personable
Mason was very helpful and made the transaction easy
Raymond was on point with my furniture needs. He was kind, professional, and knowledgeable the store and products. If you have furniture needs go see Raymond.
My salesperson was very helpful and not smothering. I found what I was looking for and the resulting transaction was smooth.
Raymond did a fantastic job assisting my family in purchasing add-ons for our couch collection and purchasing a dining room table. The Spartanburg team, as a whole, was very friendly and welcoming. Large selection to browse through in this location.
Great service and staff
Working with Rob and Christine made it easy, simple, and painless.
Raymond was awesome!!!
Raymond was amazing!
Cell support was excellent. Miss Kay helped me look at all the options and readily looked up availabilities for me. Very satisfied customer.
Great customer service by Christine. She was so helpful in finding us the right furniture for our home.
Mason Wilson was our Ashley rep (Spartanburg SC) and he was amazing. He was very professional and knowledgeable with the products. He has been with Ashley for over 12 years. You can tell he loves what he does and dealing with people. I can’t wait to get our living room furniture and tables. Brought my new lamps home today. I love Ashley furniture. Make sure to ask for Mason.
My husband and I were looking for furniture for our new place, Kay was a tremendous help to us!!
Great service from Billy. He had such a positive attitude. I look forward to doing business with him again.
Great service from Billy. He answered all our questions and showed us several options. Very nice gentleman.
Kay helped us and got exactly what we needed.
Raymond had such a positive attitude and made my experience great! I look forward to doing business again!
Keeba was very friendly, informative and helpful with me getting a dining room set. Great customer service!!
Mason was extremely helpful and very friendly.
Very friendly staff. No pressure and very knowledgeable. They had a nice selection of couches and we found what we needed. Ask for Kay or Keeba. They will take good care of you.
Raymond was very nice, he helped us find the perfect sectional to fit our needs and our home. Thanks again 😁
She was great
Christine was pleasant, patient and professional. I was in town to purchase a gift for my Mom. We were in and out in less than an hour. I appreciate this level of professionalism.
Ask for Christine when you visit this location. She took right of us right away.... Easier than trying to order online, which is the problem we were having and the reason why we ended up visiting the store.
Keeba was so friendly in helping us buy our new couch!!
Kay was wonderful!
Keeba gave us a great first time experience shopping at Ashly’s making sure we were comfortable and taking care of quickly! We were in and out and now have a beautiful couch for a great price. Thanks!
Mason was very helpful and knowledgeable. Made the process quick and easy. Not a pushy salesman!
Lynne Flynn!! No pressure shopping! Extremely knowledgeable, helpful, friendly and a pleasure to work with our purchase! When you walk in, say, "I'm here to see Lynne Flynn!
She was very nice and patient. She explained everything where I could understand it.I would give her a10.
Christine was the best ever. She helped with every aspect of getting the furniture we needed!!
Lynn was fabulous and so helpful today! We will definitely be back!!
Lynn Flin great service and experience
Lynn Flynn was very patient and professional. Thank you so much Lynn
Kay Griese was super helpful and worked in a timely manner to assist me in purchasing a beautiful couch and dining room table!
Had a great experience with Christine, she was very helpful and got me exactly what I needed in no time, including help with financing. Definitely recommend her and this business!
Keeba was the best person to work with. Pleasure, friendly , and informative! Thank you
Billy Irby was very helpful, patient and knowledgeable. Gives us an amazing service. Very appreciated his time!
Raymond was awesome! Great prices in the outlet and great customer service!
The sales associate was very nice and attentive. I was interested in purchasing a mattress and he was very helpful and showed me several selections in the price rangei and quality requested. I purchased the mattress and it will be delivered next week. Very satisfied with my purchase.
Billy was absolutely wonderful and an excellent salesperson! He showed me everything and walked me around the store, discussing each of the options on the floor and available to me online. I had an idea of what I was looking for and he found exactly that for me.
Amazing experience furnishing our new home. Ask for Christine, she makes things happen and is a delight to do business with!
Kay was fantastic helping us find what we needed. Highly recommend!!
Great customer service and help with all my questions. Thank you Billy.
Kay was very helpful and friendly . Would stop again .
Super quick and helpful...Kay
Purchased a desk and couch and received phenomenal service from Mason. Great guy to talk to and very helpful.
stopped into Ashley's to get a living room set, Mason was extremely helpful and thorough and made the experience a pleasure. Thanks Mason.
Kay was very helpful, patient, and knowledgeable. She humored us while we laid on the mattresses. We purchased two bedroom suites today and she didn’t even mind my husband sleeping on a super soft sofa while we did paperwork.
Purchased a living room set from Melanie and she made the process so easy and painless. Informative and helpful. Thank you!
Melanie and Mason are wonderful! They made the process seamless and helped us find the perfect couch to last our family years! Would absolutely recommend using them for any purchases!!
Mason and Melanie are the best
Mason W. Is the most helpful salesman i have ever worked with. Mason helped us set up our new home. This Ashley furniture is the best.
Melanie was amazing! and very helpful to us. She is knowledgeable and gave us a lot of ideas for our dining set.
Kay did a great job!
Lynn was amazing!
I worked with Lynn. Very professional and personal. A great addition to your Spartanburg store
Mason was wonderful helping us today !
Kay was very great
Lynn was great very nice and friendly in addition to being so helpful and patient with me.
A friend and I shopped the Spartanburg Ashley store. First moment we walked in we were greeted by Keeba and her million dollar smile. Keeba was like shopping with a friend you didn't know you needed. Her smile and top tier customer service and big personality is every shoppers dream. The sales process was seamless and effortless she knew just what to do from start to finish to close the sale ! Oh did I tell you all how much we sniggled, giggled and laughed.🤭🤣😅 Keeba keep shining darling and I will see you next time for sure. 🥰✨️💕🫶🏽💕🤗
Had a great experience with Christine! She made the process easy and seamless. Great prices as well!
MELANIE IS A QUEEN. Shop with her and you won't be disappointed! :)
Melanie was absolutely! She was so personable and helpful for our purchase!
Would highly recommend shopping here with Melanie. One of the coolest honest sales rep I’ve ever came in contact with.
Billy is amazing!very cordial and took care of us through the whole process!
If you are looking for a sales person to help you Melanie is your girl she understands what you want and does everything to get you what you need! So personable and friendly.
Go see Billy Irby he is a great salesman, he will make sure you’re satisfied before leaving.
melanie was great! 😊 wish i could give her more than 5 stars!
Beautiful furniture I found what I needed with a great customer service by Billy I recommend this store if you need anything for your home
Came in and saw a great salesman by the name of Billy, he was courteous and very professional. If you are looking for great furniture and great customer service please visit Ashley Gurnite in Spartanburg SC.
Melanie Pratt was great!
Melanie is amazing 🤩💯
Ray was awesome and very helpful! Definitely will be back for our next purchase!
Awesome experience.. Thank you Raymond!
We received friendly customer service from David Boyd. All of our questions were answered and we found a wonderful product.
Kristen was great
Christine was super helpful! We found exactly what we were looking for. Overall a great experience.
I’ve had nothing but good service from Ashley’s furniture in Spartanburg. Mason was the salesman and he was great! Highly recommend!
Raymond was AWESOME!!! 10/10. He really got us an awesome deal!
Came and purchased a TV entertainment stand and Raymond was friendly, approachable, and was great to work with. He made purchasing quick and simple, jus a i like it.
We had a wonderful experience purchasing furniture with Keeba today. Thank y'all so much 😊
Mason greeted me quickly and was able to make purchasing a smooth process. Thank you.
David was Awesome! Very down to earth and not a pushy salesman! Ask for David when you go! He will work it out for you!
5⭐️
Kay gave us great service. I would highly recommend her.
We dealt with Rob on our first visit to look around. He was nice and professional with no pressure. A few weeks later we went in to narrow our choices and Rob was not in yet, but had the pleasure of dealing with Raymond. Super nice, no pressure, and knowledgeable. Very helpful Young man. We made our decision, and Raymond made the buying experience pleasurable. Highly recommend.
Mrs. Kay was a gracious host. Sell went smoothly and quick.
We just purchased a bed (mattress and frame) from Ashley’s store in Spartanburg yesterday and it was a good experience from start to finish. The selection of available products was great and our sales representative, Christine Gowan, was excellent in helping us make our selection. Thank you Christine. We appreciate your knowledge and helpfulness and highly recommend you to others.
I really enjoyed working with Melanie. She is really good at what she does!
Thank you Mason for all your help and amazing customer service. I appreciate your patience and helping us purchase our dining table.
Mason was very knowledgeable, quick to answer any questions I had, and helped me get the perfect accent piece ordered for my new home. Highly recommend!
Staff was helpful. We found exactly what we were looking for.
Thank you mason
Mason did an amazing job helping us purchase bedroom and living room furniture. He was professional, quick to help, and helped make our process smooth.
Mason was fantastic!
Mason went above and beyond finding me what I needed. He was friendly and family orientated. I could not have asked for a better salesman!
Melanie was so helpful getting us our new sectional! Happy we came in and had a great experience!
Melanie was very knowledgeable, kind caring. Amazing personality and really helped me choose awsome furniture that I absolutely love ❤️
Amazing experience! Mason was able to get dressers and table for us at a great price! 10/10 experience!
Mason was such a great help and I got the bed I wanted .
Raymond was excellent
Kay really helped us out. She was very knowledgeable and the sofa felt great!
If you’re looking for a new furniture, ask for Mason! He was very courteous and thorough in helping me select the best option for my family. Christina was also great!
A fabulous customer service.
Melanie is Awesome! Great service.
I had a good experience. Christine helped me with everything I needed. I recommend her.
Melanie was knowledgeable and great and very helpful and friendly with my visit to your store.
Keeba and Billy were knowledgeable and very pleasant to work with! They both made the experience great!
I had a fantastic experience at Ashley HomeStore thanks to Kay. She was incredibly knowledgeable, personable, and did an excellent job helping me. Her expertise and friendly demeanor made my visit enjoyable and productive. I highly recommend seeking out Kay for any assistance you need at this Ashley HomeStore!
We had the pleasure of working with Raymond. Fantastic experience. He was not pushy but very helpful. Good people person skills and made the experience of parting with cold hard cash tolerable. Perhaps the store will change its name to Raymond over Ashley.
We just bought a new bed frame and night stand. Mason was so helpful and made the entire process super easy. He is so easy to talk to and doesn't pressure you into anything. We will definitely come back and work with him next time we are looking for furniture!
Mason was excellent to work with! He helped my mom and I get the items we wanted.
Thanks Melanie you were great to work with
Excellent customer service!! Very friendly
Excellent service from Mason. He helped to recommend sofas that really suited us and found one that was just right.
Mason Wilson is very knowledgeable and a great salesperson to work with! Highly recommend!
I had an outstanding experience at Ashley Furniture, thanks to Raymond Mack. From the moment I walked in, Raymond’s friendly and professional demeanor made me feel welcome. He took the time to listen to my needs and offered expert advice to help me find the perfect pieces for my home. Raymond’s knowledge of the products was impressive, and he was incredibly patient as I made my decisions. He went above and beyond to ensure I was satisfied with my choices, and his attention to detail was impeccable. I highly recommend seeking out Raymond Mack if you’re shopping at Ashley Furniture. He made the entire process smooth and enjoyable, and I’m thrilled with my new furniture!
David greeted us when we came in. He was super nice, very helpful. Honest. The whole process was very easy buying furniture. I felt relaxed the whole time. Everyone was super friendly.
We visited the Ashley store and Raymond helped us out! We received awesome service. We will definitely go back and ask for him!
Big Thank You to Mason at the Westgate Ashley Furniture Store for helping us find the perfect livingroom suit for our needs. Look forward shopping with you again when we redo our bedroom.
I worked with Mason to buy furniture and he is amazing! He not only took time to greet me and connect with me the first time I visited. The second time, he was just as welcoming. He was clear, knowledgeable, and easy to work with. I walked away happy with my furniture and will be coming back here to Ashley and Mason!
Fantastic experience with Mason at the store in Spartanburg SC. A++
Mason assisted us promptly and was very thorough with everything when involving our purchase. We were very pleased with the service and appreciated how knowledgeable he was and it was done with great ease.
Mason helped me find the perfect mattress for me. It was an easy process. Ask for Mason to help you with your purchase.
Mason was our salesman and we couldn't have asked for anyone better! He was very knowledgeable about the products, very friendly, and absolutely AWESOME to work with. He got us the very best price and made sure we were comfortable with our purchase before we left the store. The merchandise is top notch and high quality. Wonderful to do business with ! Great experience all around !
Got a great deal on some furniture!! Mr. Mason was so helpful and kind!!
Christine was very helpful at the Spartanburg store. She helped us to just what we were looking for at the right price.
We were at the Spartanburg store and our customer service representative did a great job helping us. He was fun loving with a great spirit and answered all our questions and concerns. Thank You Raymond. We would love to do business with him again even though he's a Cowboy's Fan. 🤣💦💦 Great furniture Ashley.
Had a great experience. Quick service. Would do business here again.
Mason was AMAZING with the purchase of my new of my furniture. He gave some amazing incentives and discounts. Definitely go and see him.
Mason helped me pick out a couch for my dorm room and he was awesome. Would highly recommend coming to this store.
Ask for Raymond! Great service!
I was so impressed with the amount of customer service service provided to me by your representative Christine. Just prior to coming by to check out the Tempur-pedic beds at Ashley’s, I stopped at sleep number. Their disinterest in me as a customer and lack of Attentiveness to my needs was so unnerving. When I arrived at Ashley’s, Christine happily greeted me, listened to me and took so much time in providing me exactly what I needed. She treated me as an individual. I am so impressed with the service provided. I actually bought a purple pillow and love it! I will definitely recommend Ashley’s, and especially Christine, to anyone who is in search of good old-fashioned customer service! Christine represents your company well! I am hoping that the delivery service and your representatives on that end are as kind and professional.
Great customer service as always.
Because I knew what I wanted, Kay had me in and out from placing my order in about 15 minutes, AND she gave me an awesome discount without my even asking! This isn’t my first experience at Ashley, but everytime I visit I am pleased. I can’t wait for my new piece to be delivered!
Melanie is great!
Melanie was the best. With everything she has helped us with today. We absolutely Adore her. Thank you So much Ms.Melanie
10-4 Monday-Friday for pickup hours are NOT in the best interest of customers in general but especially for the ones who work a normal 8-5 Monday-Friday job, no one can take time off from work to pick up furniture, try putting customers FIRST and never mentioning being “short staffed” as reason why “a manager can’t take 10 mins to hold a door or secure an alarm for pickups” per Melanie or stating that it isn’t “fair” to other employees who work off commission (duh) when I saw those “other” employees sitting on couches/one scrolling Facebook at a dinning table or just simply walking around with their phones in their hands not interacting with other customers but instead making reasonable/understandable exceptions should be put FIRST in providing excellent customer service. Maybe she (Melanie) was just simply not interested in a $700 sale since she too works off commission.
Melanie had wonderful customer service, was understanding, patient, polite and accommodating.
If anyone stops by this location, make sure you speak with Melanie. She will make sure you get what you need. Fantastic service
Very nice, helpful and patient!
Absolutely great service mason help us around
My sales rep. Melanie was so amazing! She was so patient and willing to help me try and visualize furniture in my home. She even gave me great ideas for decorating to pull everything together! Very pleased! They were running a special discount for a fundraiser to help underprivileged children, so I had to make my purchase that day…. Gotta help the children!!! 🥰
Melanie was very helpful assisting in comparing different couchs, layouts, and fabric textures. Very patient also with us taking all our time with all our decision!
Melanie is the best, very knowledgeable, and she knows what she is talking about.
The biggest issue which will cause me to not shop with them again is we just received our box spring and mattress from them, and I called and told them when it was all put together the bed was very high. It really needed to have a low-profile box spring which we didn't hear about. When I called to ask if we can exchange it for a low profile one, they said no, and there is nothing they can or are willing to do. So fine, I will make sure not to buy from the company going forward. I would think when you spend thousands of dollars, they might be a little flexible on such things. So now I'll need to buy a new box spring set. It won't be from Ashley's though.
Honestly I like this store better than any of the others in the area
We had a great experience here. Everyone was so knowledgeable and helpful. Will definitely return for our next project!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
This is a beautiful store with a great selection of furniture! The staff is wonderful!
Very happy with my shopping trip! Employees were very helpful, store looked beautiful.
They are wonderful here they have some of the best service out theirthey we're wonderful and treated me wonderful
Amazing store and staff is very knowledgeable!
My mom just purchased a mattress from Kay, the sales associate, and she was awesome. She was very patient, sweet and kind. She took the time to explain the different functionality of each mattress performance. Kudos ❤❤❤
Mason was awesome!! Got us the best deal on our couch. Perfect fit for our home!! Highly recommend!
Had a wonderful experience working with Kristen at Ashley Furniture Greenville, went in with an idea and she helped us find the perfect couch! Thank you for all the information and patience!!
The young lady that helped me was awesome, very helpful
Mason is so easy to work with! He takes his time and is not pushy. Every time I have purchased pieces from him, he is thorough and follows up with me. I highly recommend that you ask to speak to Mason when you have any furniture needs!
My home furnishing consultant was sooo AMAZING! What a great and comforting experience that Christine provides❤️❤️ I recommend you come in and ask for her EVERYTIME!! I will recommend her to all my friends and fam!! Thank you Ashley Furniture❤️❤️
Kay was absolutely amazing helping my parents pick out a new sectional. Her professionalism, kindness and attention to detail was very helpful with their understanding of the furniture. I'm so thankful for a 4 days delivery turn around. THANK YOU KAY!!!!!
Had a great experience today with Kay. She is professional, kind, efficient and friendly. Was very helpful in helping my mom and dad pick out a couch and coffee table. Gave them all the discounts they could get and the delivery date within 4 days. Thank you Kay.
Rob was amazing to work with. Checked on us to answer any questions we had but did not follow us through the store and staulk us like we had experienced earlier that day. Didn’t try to upsell and we were very happy with our purchase. I would def recommend Ashley furniture not these other places that “offer” 30-50% off prices cause a store is closing. We found cheaper options at Ashley
Loved the shopping experience! Mason was so helpful and friendly. He made the whole process easy and low pressure!
Kay was very knowledgeable and friendly. I didn’t feel pressured to buy.
Kay helped us with getting a couch and she was great- not pushy but very helpful
Wanted a particular recliner. Were told they don't carry everything in the individual stores that we see online, although we did put in this particular store so not to waste our time. Mgr said it doesn't work like that. 😞 went in for a 600 chair, she said she only had the 1200. chairs. 😞 This was our 2nd time in here and both failed. Why put out ads or online info if it's not their....wasting time so they can try to sell you. Not great imo.
Mason’s customer service was excellent. Answered all our questions and gave us several options to choose from. Went back next day an purchased sofa and chair.
This was a great experience! Mason & everyone else were very helpful!
Melanie and Mason were the people to help us and did a fantastic job at helping us find our perfect couch for our house. I’d recommend them to anyone! Definitely would use them again
Patrick is the absolute very best, go see him and only him for the best experience!
Everybody love Raymond!!!
Stephanie is awsome
Melanie was amazing! Go see her!!
Raymond was very knowledgeable and I was able to get quality furniture. He will be my go to guy
Melanie was fantastic!!!!!
What a pleasant experience I had yesterday at your store. Patrick was the salesperson and he couldn't have been more helpful and kind. I've been looking for a recliner and Patrick directed me to that area. Plus explained that there was a discounted area. I was able to find a luxurious recliner. I can't tell you how great and painless the whole process went. I credit Patrick with us able to enjoy our buying experience. I was with my friend who also made a purchase at the store. I would definitely recommend this store for a stress free shopping experience! And possibly you may be lucky enough to meet Patrick!!
I am so grateful for the time and service Christine provided yesterday. Her knowledge of mattresses is unparalled! I entered the store knowing nothing. She was helpful with no pressure. This is how great customer service is done! Thank you, Christine!
I had talked to Christine on the phone the day before my husband and I went to the store. She remembered everything we’d talked about and was able to point us to the exact mattress we were looking for. Great service. Thanks, Christine
Kay was absolutely amazing from start to finish. Thanks so much for making this such an easy process.
Kay was great and very knowledgeable of the products. Will definitely be back as repeat customers!
Mason was wonderful to work with. He was patient with my during my multiple trips to find my dream bedroom set. The prices were fair. Waiting on delivery and will update my review of the full experience once I receive it .
Mason was fantastic. It felt like a family member taking care of me. Best furniture buying experience ever. Thanks Mason and Ashley Furniture
Mason was so much help with a Awesome personality. That why I purchased two pieces of furniture instead of 1
Kay, was wonderfull, very friendly and patient with me with all my changing mind. But she listen to me and help me pick the right furniture I wanted and needed She is awesome and you should come and ask for her. She will help you with all your furnitures needs
Kay was super helpful, prompt, and courteous. Great experience!
Kay was a fantastic help and extremely knowledgeable! Thank you for being patient with us!
We had a great experience at Ashley Home Store. Rob was extremely helpful with his knowledge. He assisted us from start to finish while being informative each step of the way. We appreciate the customer service!
Christine is always a pleasure to work with!
They were super helpful and were able to match the price online! Highly recommend.
Melanie was our sales associate and she was AWESOME! I went in with specifics that I honestly wondered if I would be able to find in my budget and within the timeframe I needed it by. She took us through several options and if I had a comment on why it might not work she adjusted and walked us to one closer to what we were looking for until we found the perfect recliner. She was super nice, knowledgeable, and efficient. After searching several other stores and having zero luck, she was able to find us exactly what we wanted in just over 30 minutes, and that included paperwork! Definitely recommend seeing Melanie if you need anything at Ashley!
We went back on 10/21 & purchased more items from Raymond Mack. He did a great job assisting me with my needs. We were so pleased with our original purchase with Mason that we went back for more. The team is impressive. No high pressure. We enjoy doing business with those we like, know & trust. Great guest experience for us. Thank you!
Christine was awesome
Kay was exceptional! Great experience!!
Kay was great! Helped us get what we wanted.
Mason, was awesome!!He was very caring & knowledgeable on the furniture!! I would highly recommend him to Everyone!!
A great experience finding the perfect fit for our living room. Mason got us a great deal!
good mattress buying experience, Mason was very helpful and welcoming :) would buy from again! Thanks mason, you da man!
We recently visited Ashley Furniture after having not been furniture shopping in decades. Christine helped us to find exactly what we needed, was able to exert patience with our crazy kids in tow and even helped us find a some furniture beyond what we were looking for. It turned out to be a wonderful experience and we will definitely be returning for future needs.
Mason was very knowledgeable and a great help when picking out my mattress.
My family and I went into Ashley today looking for a new couch. David greeted us and helped us with the process and made our decision very easy! He is very knowledgeable and kind! He took the time to explain the different materials and how each would hold up with children and pets and helped us visualize how the configuration of the sectional we chose would be set up in our home. We will definitely be repeat customers in the future!
My fiance and I went into Ashley looking for a sectional yesterday and were immediately greeted by Patrick! He helped us find the right sectional for us and helped us get the best deal possible.
Patrick helped us tremendously when buying a couch. The process was easy and quick. Thanks!
We had a great experience working with Mason and Ray. They were very easy to talk to and told us all the options available. We tried several mattresses and they gave us time to discuss and make the best decision. It was a very easy checkout process. We use Ashley for all our furniture purchases.
Patrick took really good care of us and helped us purchase a new sectional. Very knowledgeable and helped us save as much as possible. Thanks Patrick!!!
Mason really knows his job well
Mason was super helpful today as we ran him all over the store. Great experience.
Keith at Ashley furniture was such a great help, very friendly and quick to fix a pricing discrepancy. Very knowledgeable about the protection plan and super quick 1 week turn around to get our furniture. My daughter can't wait for her new bedroom dresser and nightstand.
My brother & I were able to work with Kay! She helped us with being able to purchase a sectional couch. She was really helpful throughout the process and knowledgeable on the furniture within the store. She made the selection and buying process super easy!
Melanie P took superb care of us. Answered all our questions and was well informed. Very personable. She made our experience a great one
Melanie is AMAZING to work with! She went above and beyond to help me find EVERYTHING i was looking for. I could not ask for a better experience. She deserves 5 stars!
Keith was amazing. Thanks for the great service . Great guy
Keith was amazing! He didn't have what we were looking fornin store but helped us order and get what we wanted ! Awesome man and let us explore while we decided. Helped us get it ordered and had it where they will assemble when it comes. Thanks Keith The W is for his last name
Melanie was great she was super posture from the very beginning made us feel comfortable and not pressured to buy anything! I’ll definitely come back and see her again with my next purchase
Melanie was so helpful in helping us buy a new sectional! She was also so friendly and easy to talk to! Such a smooth process.
We have purchased from Ashley Furniture twice before, and the purchase, and customer support was great. This purchase was no different.
We just purchased a new beautiful bed frame and mattress with the wonderful help of Christine! It was a great experience, no pressure and Christine was extra helpful!! We'll definitely be back when we start update more through our home!
Me and my husband went Ashley’s furniture store to search for a dining room set. The salesman was very nice to us as we walked through the door. Very nice and friendly people. Patrick is his name that waited on us when we arrived at the store. He directed us towards the dining area and he was checking on us as we were walking around. Very nice attitude and friendly.
I worked with a salesman named Rob. I am furnishing a whole house. As I described what I was looking for, he led me to various sections of the store, offered different options, and convinced me he was taking what I needed very seriously. When I needed time to think, he left me alone, so no hard sell, it was a very pleasant experience. I am excited about my initial purchases and plan to return to Ashley when I am ready to furnish other rooms.
We were met by Rob as we entered the store. He was very cordial and asked if he could help us find anything. We were just discussing getting a new bedroom set, and he pointed out that more traditional items were on the left-hand side of the store and more modern items on the right but that they were interspersed throughout the store. Thankfully, the store had a wheelchair which my husband used to push me around in because I don't walk very well. Rob came by to check on us a couple of times and when we had made our decision, he figured out the price and then refigured when we changed a couple of things and we were very happy with the entire service. We paid for our order and delivery date set. Can't wait for the new furniture to get here. Thanks Rob for all of your help.
Melanie was super helpful with our purchase! 10/10 recommend working with her.
Mason was very knowledgeable and helpful!
I was in need of a bed and went to Ashley Furniture . Christine met me and showed me several options. I came back two days later and asked for her because she was so helpful. She remembered me by name she made the process very easy. We’ll definitely be back. Christine was knowledgeable, friendly, and easy to work with.
Christine was very helpful and not pushy. She listened to what we were looking for and gave us options that suited our needs.
****Melanie ***** Amazing customer service, made this process seamless. Thank you so much.
MELANI WAS GREAT. BEAUTIFUL PERSON. VERY KNOWLEDGEABLE OF PRODUCTS.
David at Ashley Furniture in Spartanburg was an absolute joy to work with, made the entire process simple and quick without losing exceptional customer service. Definitely will be making regular purchases with him!
Just bought a very comfortable recliner. Raymond was very helpful and he found us the best recliner for our Mom. Thanks Raymond, it was great doing business with you!
Keith @ the Ashley Store in Spartanburg was excellent! He took the time to run numbers, price match & explain everything. Top rate service! Need furniture...go see Keith!
David was my salesman today and he was very helpful in finding us a couch and loveseat that we absolutely love!
Great experience! Melanie was fantastic!
Melanie was amazingly helpful with my couch purchase!!!
Melanie did an awesome job helping me buy a new kitchen table for my apartment. She even helped carry one of the chairs to the car. Thanks for great customer service!
Great experience! Mason Wilson was my salesman and he was consistent and thorough with his salesmanship! Great person to work with !!
Melanie was amazing and so helpful!
We came in today trying to find the perfect bed mattress base as we were struggling to find one to our liking. As soon as we came in we were greeted and helped by Kay. We were shown and walked through our options. VERY VERY NICE AND SWEET EMPLOYEE!!
Kay was an amazing service provider communicating and providing us with information
We had a great experience with Mason Wilson. He was very friendly, patient and helped us pick out a new living room set for our parents. We highly recommend going to see Mason.
Raymond was very helpful with our tv stand purchase. No pressure salesman.
Heather was great in helping us pick out new living room furniture. She was patient with us looking at everything. She help get us the best deal!!! Highly recommend her…. TOP NOTCH
Patrick is knowledgeable about the product and gave us details and insight when comparing products. Sold us without pressuring us. On top of that he’s very friendly!
Melanie was awesome! Great service
Kieth was amazing. Loved our experience at Ashley working with him. Would definitely go back.
Melanie is ABSOLUTELY FABULOUS!!!!! She made our experience so enjoyable!!! She has more knowledge than anyone I have ever done business with!!!
Absolutely loved our experience with Mason. My parents were looking for new furniture, and as stressful as it can be, Mason walked them through everything, and was such a huge help! Definitely check him out.
Keith, the sales person, was awesome. He was attentive and very thorough and knowledgeable.
Naqueeba was great. She was professional yet personal.
My family and I worked with Patrick for our furniture needs upon moving to the area. We were able to shop for what we needed with no pressure and he was available for information and questions we had along the way. We hit a snag with part of our delivery and decided to stop back in to see if Patrick could help. We were pleased that he was willing and able to help us even post-sale. We look forward to bringing them our future business.
Outstanding customer support
Kay was super informative and pleasant. She made our shopping experience very easy!
Keith was amazing and took time to sit down and help us make the best decision for us.
Had the best experience today with Keith! He helped us out so much and we left with a couch that we are in love with!!
Ray helped me with my furniture purchase today, and he was great!
Keeba is always a joy to work with! She has great energy and is always helping to find the best deals!
Christine Gowan at the Spartanburg store made my order process easy and pleasant via phone and email. Working with Christine, I felt confident to order furniture for my house from across the country. Thank you Christine!
Mason was excellent, and helped us out so much. Great experience.
Ashley Store made our furniture purchase easy and smooth. With a ton of options and a helpful Salesperson, we were in and out and felt great about our purchase. I highly recommend anyone in the Spartanburg area, to use Ashley Store and see Mason!
Very helpful and friendly.
Amazing customer service! Very helpful and informative. Mason
Mason was amazing! Very knowledgeable and helpful. We recommend working with him if you go to the Spartanburg store.
Melanie was awesome and very informative and went above and beyond to help us make the right choice.
Keeba was great and made the whole experience wonderful! She explained everything so well!
Came in and Kay was so helpful! We got what we were looking for and the process was smooth and easy!
I had a wonderful experience. The consultant, Christine Gowan gave awesome service.
Very happy with the purchases I made today. The sales associate, Keeba, was so easy to work with - no rush no pressure and listened. I will be back!
A few weeks back on a Saturday, I walked into Ashley looking for new living room furniture. I was met with a warm polite smile by Mr. Ray Mack. I told him what I was looking for and he showed me several pieces. When we found the right one, he was patient with me while I FaceTime my kids to get their opinions. He just patiently let us discuss without be impatient. We decided on the pieces we liked. He never at any time try to sell me anything we didn’t like. We were very professional and kind. I have told people about him and I am saying here if you need some furniture, please go see Mr Ray Mack. I promise you will be treated right and will be treated with respect by a professional. Thanks Mr. Ray Mack. You are a true gem.
Great experience prompt service understanding, answered ? and gave options very polite
Sale Associate Patrick Riverawas awesome. He was knowledgeable about the store and what was available. He allowed us to look without hovering and was there when we were ready to purchase. Highly recommend the Spartanburg store.
We had a great experience shopping at the Ashley store in Spartanburg. The sales person,Rob Patrick was very knowledgeable and friendly as he helped us find a chest of drawers. We would definitely shop there again.
Today I was on the hunt for a very specific type of sofa. Kay greeted me immediately and totally understood my wishlist. She was very knowledgeable about all their options and we did find one that checked all the boxes. The sofa won't arrive for a few weeks so fingers crossed it's as great as I hope!!
Very friendly and knowledgeable. Great experience!
Mason is an awesome salesman! He greeted us as soon as we walked in and made sure we were taken care of. He went above and beyond in providing quality customer service. He made us feel welcome, listened to us, and earned our business.
Mason made us feel welcomed and made the whole experience easy. Answered all our questions. He made a big impact during our time here!
Raymond helped me to find a great sofa, a great deal and is a great salesman!
Mason was such a pleasure to work with! He helped us find our first sectional! Highly recommend going to see them.
Melanie was amazing!!! She had great customer service, and she was super nice! Was helpful finding the best couch for me! I recommend her when your looking for furniture!
Melanie is the best I’ve ever dealt with at Ashley Furniture..I’ve been doing business there for many years but she is by far the most understanding and comforting to make sure you get what’s right for you..
Keith was amazing he helped us buy our first dinner table and he is the deal master
We had the best interaction with Keith walker we came in and he helped us find exactly what we needed and was so friendly and patient as we browsed thank you Keith !
Keith was very helpful when buying my bedroom set and made sure to price match it to the website!!
Wonderful Experience!! My salesman Raymond was Great, so great in fact when I went back to Ashley’s to buy I requested him. The sale was very quick and easy, I had been to all the local furniture stores looking for a certain type power recliner in leather, Ashley’s had exactly what I was looking for. Will definitely go back to this store.
Enjoyed the sales process in the store. Raymond Mack was extremely helpful recommending and helping us pick out our recliners! We will return for future furniture purchases.
Melanie Pratt
Melanie Pratt
My mother and I had a wonderful experience with David Boyd. He was very polite and knowledgeable. He allowed us to ask many questions and was very patient. No pressure. Thank you for your help!
Mason was very helpful, explained everything well, and was very kind to my Grammie.
Melanie and Christine helped us pick out the perfect living room furniture. Great customer service and pleasant interaction!
keith was awesome! great experience 🙂
Keith was very personable and did an excellent job with my selection of my new mattress. Ask for Keith next time you are in.
We just went shopping for a couch that pulls out for a bed and employee Melanie was such a fantastic help and found the perfect pull out for us!!!
Melanie was great to work with today. She was very helpful in helping me decide on a sleeper sofa.
Wonderful experience.
I was looking for a sofa and recliner today. As I walked in I was immediately greeted by Keeba with a hello welcome in and a big smile. I told her what style and color I was looking for and she showed me some beautiful furniture. Keeba was friendly and professional which made my shopping experience so enjoyable. If you want good quality service ask for Keeba next time you visit Ashley Furniture 😊
Raymond was an excellent help today. He made sure we had the best deal for what we needed. Thank you so much Raymond
Raymond was a huge help and held a great since of humour through the whole process all in all pretty good guy.
Everybody loves Raymond great sales experience
i loved raymonds service
Fast friendly, very knowledgeable of merchandise. Mason was great. Loved my experience today 💕
My family and I love the Ashley Furniture Store because of the amazing service we receive from Christine! She has helped furnish two of our homes and is always wonderful. She’s patient, honest, and always puts our needs as a family first. If we ever have any issues or questions, she’s available and transparent. We adore her!
Christine is AMAZING! She is the reason we keep coming back the Ashley Furniture. I have been working with her for years and she has furnished my apartment and now my new home. Everytime we need her we call and she is there. If you need anything ask for Christine!
Rob Patrick was fantastic to work with. We will be back
Had an absolute amazing experience purchasing some furniture today! Professional and nice! Very patient as our daughter made choices for her new apartment! Ask for Christine!!
Kay listened to what I was looking for and the first set she showed us was what we were looking for. GREAT we didn’t have to spend whole day shopping.
Keith was unbelievable! In and out in less than 30 mins and what a wonderful attitude!!! Thank you so much !!
Keith was an excellent salesman! Very friendly and efficient!
Great expierence.. Christine did an amazing job . Got the couch we wanted ..
Keith was absolutely amazing! Made the process super easy and enjoyable. Great store, 10/10 recommend! Stop by for a visit ask for Keith!
Raymond was a pleasure to work with and was so helpful! He was so pleasant, kind, and helped me get in and out quick knowing I had kids waiting! Thank you!
Very friendly and knowledgeable
Ask for Christine if you are looking for furniture. She was really patient and helped us find a new bedroom set and kitchen table. I really appreciated the time she spent helping us find the right mattress and explaining all our options.
I am so at ease right about now. I was doing a lot of stress in earlier with my previous visit to a nearby store but after walking into Ashley‘s outlet, my whole attitude changed the surface was amazing. I would recommend Ashley‘s outlet in Spartanburg South Carolina to anyone who loves good service friendly faces smiling faces, if you need help ask for Raymond
Mason was great
Keeba is a awesome sales person. This is my second purchase.
Ms. Kay was fantastic. She is extremely knowledgeable about the products and tailored her recommendations to exactly my needs. The protection plans and financing here are extremely affordable and the process was easy peasy. 11/10 stars
Patrick gave myself and my son Great Customer Service!
Keith was awesome.
Raymond was great! Professional and to the point! He knew his merchandise.
Christine was such a big help. Gave me time to shop. Found just what a I was looking for.
Melanie P was an absolute pleasure to work with. She greeted us as soon as we walked in and was very nice and very informative. She also made sure that we were happy with our purchase and didn’t pressure us into buying something we didn’t want, which I appreciate very much.She made our buying experience very easy and we will definitely be back for our next purchase!
Ray Mack is the way to go! Knowledgeable, friendly, great personality. He was able to get us a great deal In and Out quickly with exactly what we were needing.
Excellent and friendly service.
I Absolutely love Ashley Furniture!!! I have purchased several pieces from there.Christine always helps me,she is so nice and helpful,She is absolutely the best!!!
Clerk was very helpful.
Mason was amazing! He was so patient, professional and knowledgeable that we felt totally confident in our purchases. He's also one of the nicest people we have ever worked with. Add to that Ashley's quality and pricing, our experience couldn't have been better.
Excellent service, quality and selection. Patrick listened to my wife and myself when it came to choices and selection of merchandise. Spent Morgan I wanted to but my wife is ecstatic. All a man could ask for. Thanks David, you have a great staff of employees and At no time did we ever feel pressured into anything. Bravo on a job well done. Steve
I went into this establishment hoping to purchase a few items; however, the person at the podium was not professional and interrupted me every time I attempted to mention what it was that I was looking for so I left and purchased my items elsewhere.
Kay was absolutely amazing! She was extremely patient with me, and I was completely satisfied with my purchase! Tara
Thank you, Mason! Had a great experience. Fair prices and great customer service.
Mason went above and behind to help my fiancé and I furnish our new home. We had an excellent experience working with him and Ashley furniture. We will be back again!
Our Rep Mason Wilson let us walk freely to make our decisions without any influence, which was appreciated. We had some great conversations, with tips and advice about sales as well as the area. When it came down to purchasing, he made sure we understood all benefits Ashley’s has to offer, which might I add, were all at a fair price. Would definitely recommend and plan to return soon for more items. Thank you Mason !
Great service and wonderful products thanks Kay for all your help definitely will come back.
Just moved to the area looking to upgrade some things inside the home and worked with a gentlemen named Mason who did an outstanding job working with us. He made sure all of our needs were met while saving us the most money possible.
Mason was excellent helping me and my fiancé choose our new living room furniture! Made life simple even when we weren’t in the store! Definitely recommend him for his professionalism and down to earth business skills!
Placed an order first week of march for new king bed with night stands. Set the order to ASAP, and told us that it would be a max of 4 weeks. Now they are saying “some time in June.” For what we spent we could have had a variety of options at many different providers but they keep trying to get us to hang around. Couple of weeks ago they said it would be a couple weeks. Just manipulating people to try and screw people out of money. Over it, should’ve went anywhere else and I’m sure we would’ve had a bed by now.
Sales Manager David and their Financial Specialist at Spartanburg SC location were amazing! Very knowledgeable and incredibly patient! Thank you for all your help!
My loveseat broke! After going to 5 other stores and being told I couldn’t break up a set, we went to Ashley. We were met at the door by Raymond, who gave amazing customer service! He helped us find exactly what we wanted within our budget. This was my first brand new piece of furniture. I will definitely recommend Ashley to others.
We had a wonderful experience working with David. Very knowledgeable and helpful!
MELANIE was our sales person. She was amazing made the whole experience really easy. She was very knowledgeable about the type of furniture we was looking at. Gave us a very short delivery time which was very surprising we was expecting 4 to 6 weeks, but it will be here in less then a week. She answered all of our questions quick. She told us something that past sales people at ashley furniture didn't tell us which made us miss out on a refund but she also helped us with that as well.
My sister and I had the best experience with Rob, our salesman, at Ashley. He was attentive but not smothering. We recently moved to SC and needed to purchase several pieces of furniture. After going to other stores, we found what we were looking for at Ashley. We highly recommend Rob and Ashley.
Had a wonderful experience with Kay! Very informative and helpful! Highly recommend.
Keeba was a wonderful saleslady. Very helpful and nice.
Christine was very knowledgeable and helpful in selecting furniture for our new home
(Translated by Google) Very bad 👎 I bought a dresser on March 6 and they told me that in 2 weeks it would be in the store and to this day they have not delivered it to me, I will never buy from this store again, I do not recommend it (Original) Muy mal 👎 compre un dresser el 6 de marzo y me dijeron que en 2 semanas estaba en la tienda y hasta el día de hoy no me lo an entregado , jamás vuelvo a comprar en esta tienda , no la recomiendo
Keith Walker rocks. Great service, mellow, not like a typical furniture salesman. You’ll enjoy the experience.
Keeba was awesome so helpful . We loved buying from her.
We bought the dinning table from ashley with the extended warranty. I wouldn't recommend buying from ashley furniture or their extended warranty bcz when you actually need it they will left you hanging out to dry and the quality of the furniture is wrose the ikea. They whole dinning table is felling a part and you will be out of thousands of dollars.
Melanie, was extremely helpful with our purchase today of a sofa and dining room table set, highly recommend her! getting any needs met! She answered every question flawlessly!
Melanie was amazing at helping us get everything we needed!
Marshall was a huge help and had us in and out in half hour.
Good service
Patrick was an awesome salesman. He was very knowledgeable and professional. He did not push unwanted items on us. He made sure to give us the best price available on the items we select. Patrick was very patient during my indecisiveness. Ultimately, I left feeling confident that I had made the best purchase for my new home.
Rob was phenomenal and got us to what we needed quick. Ashley is professional and gets you exactly what you need.
My sale person Keith was awesome and very helpful
Melanie Gave Us the best experience at a furniture store. She was super helpful. Made it simple and easy. Definitely a place that I would come back to 🥹🥹🥹
Mason always does a great job assisting me with finding what I need. I’ve been a customer and worked with him for years. I appreciate his honesty and customer service.
Mason did great at explaining the features and knew the bed I was looking for!
Mason was wonderful. He took the time to show us bed frames and mattresses. Very patient professional man.
Overall completely satisfied with my experience here. Was handled by Keith he is a good worker and goes above and beyond for his customers .
Keith handled us very well . My family and i will be returning for sure to purchase more items soon Thank you Keith!!!! Have a great weekend!!!
Melanie Pratt was extremely helpful and knowledgeable. It was a pleasure working with her. My experience was fantastic.
Mason assisted my boyfriend and I. He had a great attitude and was very helpful and knowledgeable. He gave us a pretty good deal which was awesome.
We had the privilege of working with Mason! As soon as we entered the store he met us with a welcoming smile. He went above and beyond to accommodate our needs. I get the impression we are not unique to Mason’s kindness. We are new to the area and he truly exuded Southern hospitality.
Everybody loves Raymond at Ashley Homestore in Spartanburg SC!! Beyond helpful and patient with all my little quirks. New VIP member and they let her ring the bell😎🤩
Recommend to come here, definitely will be coming back,Melanie was very nice and helpful to make sure I got the right furniture that I needed
It was a pleasure shopping at Ashley Furniture Store. The associate was friendly, polite, funny, knowledgeable and professional made the experience pleasant and enjoyable. She did not pressure us at all and explained everything to expect moving forward. We will definitely be shopping with Ashley Furniture Store again. If you need any furniture I suggest you give them a try great prices and huge selection.
I would like to give a shout-out to our salesman Ray he was exceptional nice! He gave very wonderful customer service! Our transaction was very fast and delightful! We will definitely return to the store again!
My salesman Rob was very knowledgeable about the furniture, and made the purchase a breeze. He set the delivery up to fit my schedule. I’m very satisfied with my Ashley shopping experience!
Keith was very helpful. Zero sales pressure just good ol fashion service and help!!!
Very clean store, a lot of options. Our sales woman Christine was very nice and did not hover. She waited for us to walk the entire store and then sat down with us and answered all our questions. She also gave us her honest opinion about certain pieces which I very much appreciated. Would highly recommend the store and working with Christine G!
Had a great experience at Ashley Furniture with salesman Mason. No pressure, very helpful, outstanding service and very knowledgeable. Appreciate the help!
Christin took care of me and my mom and very helpful and nice attitude keep her aboard
Kay was very helpful in the process of ordering our couch! :)
We had a good experience shopping at Ashley Store. Mason made it painless, positive, professional, and productive. He was extremely knowledgeable in the area most pertinent to us. To sum it up we are very satisfied and confident with our purchase . Mason will be our go to guy when we return.
My wife and I recently visited this store to find a couch for our new apartment. Melanie Pratt, immediately greeted us at the door and made us feel welcome. She proceeded to go above and beyond by showing us different styles of couches to find the one that best fit our needs. She wasn’t pushy nor tried to upsell us on anything. She genuinely cared what item would be the best fit and researched many different options while we were exploring. We are thrilled that she found us the perfect couch online. Our experience with this store and Melanie made our day, and was very appreciated.
Melanie was an amazing person!
Christine Gowan and Rob Patrick were the best! I worked with Rob Patrick and told him we were just browsing (not being sure of what we wanted). Rob was a delight to work with, giving us all the information we needed. We needed to check the dimensions of our room to be sure the furniture fit. Called the next day and he was off and Christine Gowan answered the phone and said she could help. Bob and Christine were the best!
Mason made our experience the easiest possible! answered all of our questions and was very kind and welcoming.
Mason was wonderful. Very kind, welcoming and had answers to every question. He was very willing to work with us and gave us the best deal possible!
We have shopped this store on numerous occassions and most rwcently Mason greeted my daughter and I,as we were looking for a new bedroom set for her. Mason was very patient with is and understood we had to talk to mom about purchase. So we came back a week later and he rememberwd bothe our names and still very patient and kind. We purchased a bedroom set and will be looking forward to our new furniture.
Patrick was a phenomenal salesman. I needed a new living room set. He greeted us and explained how things worked. He gave us time and space to explore and test out furniture. He didn't hover. He gave us excellent service and showed us a variety of pieces. I am extremely pleased with the experience and hope delivery goes just as smooth. Thanks for all your help, Patrick!
Christine has taken care of me twice now. Amazing service both times. We are so excited about our new couch and we will be back for all of our furniture needs!!
Christine Gowan always takes great care of care of us! I trust her completely and will only use her when in the market for furniture. I have recommended her numerous times to others. She is knowledgeable, professional, and sincerely cares about her customers.
We had a very pleasant experience with Christine! She was helpful, and didn’t push anything. I appreciate her help. We look forward to a cozy couch!
David Boyd did a tremendous job in helping my daughter and future son in law pick out the perfect furniture for their new home. I highly recommend Ashley Furniture and ask for David!
Keith and Derrick were great! Very knowledgeable, nice, and welcoming. They made the process so easy, from start to finish. Definitely recommend 😊
Great service by Derek Smooth transition, helped us a lot
David did a good job helping me out with buying furniture.
Mason was super helpful and great to do business with today! Thank you!
Today my husband and I went on the hunt for a kitchen table. I was actually skeptical about going to Ashley’s Furniture because I thought they were really pricey, but we went and I’m glad we did. Upon walking in we were met by Patrick R. He asked us about our day and what brought us in. He told us what sections we needed to look in and how to read the tags. We were only shopping for a kitchen table, but ended up getting SO MUCH MORE FOR A GREAT PRICE THANKS TO PATRICK!! He was amazing and explained everything perfectly! It was his customer service and honesty that REALLY WOWED me. Thank you Patrick for everything, we greatly appreciate you!!
Patrick Rivera was awesome… stand up guy that will really help you with complete honesty…
Very satisfied with the knowledge of our sales person. Also, a wide variety of products
We had the pleasure of having Kay, a local staff, assist us in picking a couch (and we’re really picky). She handled our pickiness with diligence and patience. Can’t say enough great things about her attitude and willingness to assist. Would recommend her to anyone looking for a specific piece!
Derrick was awesome help, from the second I entered the store Derrick was friendly and professional. He asked what I was looking g for and showed me all options that would work best for me, he made sure our order was able to be picked up the same day and checked on me during the pick up process and checked to make sure all the furniture was in good condition when I brought it home. I can't recommend Derrick enough, I highly suggest seeing him if you're going to purchase any thing at this store.
Christine was amazing in guiding me through the process of purchase and showing me options based on what I expressed. I highly recommend getting with her for your future purchases!
Raymond was the best in assisting us with our purchase! Very approachable, personable and helpful. We were in and out in a timely manner (we had our hungry toddler with us). Will be back!
Excellent customer service!
Purchased an amazing sectional sofa. It literally feels like you are relaxing with your favorite stuffed animal. Keeba was exceptional and incredibly patient as we discussed what to add and take away our comfy addition.
My husband and I decided to browse for furniture today and weren’t sure we were going to make a purchase. We were greeted by Patrick upon entering the store. He did a phenomenal job of gauging how to assist us and point us in the right direction as well as giving us space to browse on our own. Patrick walked us through our pricing, delivery and honestly covered any and everything we could have possibly had a question on. We are grateful for the excellent customer service and opportunity to shop with Patrick today!
The entire experience was awesome. From working with Melanie P. in the showroom, to easy purchase and quick delivery schedule, I was very pleased! Delivery to my home was great, friendly and professional, and furniture is absolutely perfect.
Great service
Derek and Patrick was great they gave us a great deal
Mason helped us find the perfect mattress and box springs for us. Great customer service. We can’t thank him enough!
Christine Gowan was awesome! She spent hours with me on various occasions and her customer service was top notch! Highly recommend her and this Ashley location! Amazing!
Kay was an awesome sales associate. I called her and spoke with her on the phone and by the time my wife and I made it in to the store she was able to help us in a pain free purchase.
Ray Mack was my salesperson. He was great from the moment I walked in. I can be a very difficult shopper, but he patiently answered all my questions and addressed all my needs.
My experience at Ashley Home Store was quick and satisfying! Mason quickly helped me find exactly what I was looking for. Most of the store was discounted and priced affordably!
Always have the best experience! Mason is my guy!!! I have made many purchases in the last year and he has always went above and beyond for me. He will always be my go to at Ashley Tammy Stevens
Mason helped us and was super nice and made it so easy for us!
Every one very nice and professional
Mason is great. Took care of my family furniture needs.
Kay was extremely helpful!
Thank you “My Lady” Mrs. Kay for her awesome customer service today. She really made this experience a stress free process. I went in for a bed and left with a couch and loveseat. Thank you Mrs. KAY!
Mason did a fantastic job at helping find the perfect bed for my son. Thank you Ashley Home Store for another great experience!
This is our 2nd time working with Mason at Ashley. It was a wonderful experience!
Melanie was awesome! So completely friendly and professional at the same time. She allowed us to shop and look around with no pressure, and when we had questions she was right there to answer them. The whole process was easy and perfect and Melanie was the key!
Worked with Keeba on buying a new sectional. Highly recommend going to see her. She was fantastic and a huge help.
My wife and I went Sectional shopping yesterday. We ended up buying one our sales person DEREK WILLIAMS he was Great, patient and helpful. When we got home, we realized that we ordered the wrong facing couch. When I called him he fixed it for us. No problem.
Keena is a great salesperson. Second time we have been assisted by her. Very sweet, honest and works hard for you.
Worked with Melanie Pratt, she was amazing. She did not pressure us but asked very good questions that were to help her - help us better. She knew her products and was very detailed on every step of the process. I would definitely call on Melanie’s expertise when looking for furniture. I would also tell my friends and family to do the same!
Raymond was very knowledge about the adjustable beds. He was very helpful during the process of my purchase.
Rob was very helpful with finding what I wanted
Melanie was great to work with and really helpful! She really knew her furniture!
5 star service and selection. I searched many furniture stores in the area and no one had modern furniture unless it was uncomfortable and cheap looking. My salesman Daniel worked with me in the store, even rearranging the couches set up to see what would work in my space. After picking 5 couches I liked. I called him and he measured all of them for me to make my final decision. They will remain on the top of my list for future purchases.
Daniel gave great service and helped us with postponing delivery! Would recommend Dan to anyone
Rob was fantastic! Can’t wait to go back
Christine is the best!!! Best customer service person!!!
Melanie was very knowledgeable and helpful with our new furniture purchase today!
Keith is awesome! He was friendly, knowledge, and personable. Go see Keith for your furniture needs.
Absolutely helpful.
Daniel was so knowledgeable and helpful. He helped my aunt pick out exactly what she wanted even though it wasn’t on the floor. He showed her different options online until we found what she wanted!
Mason was just awesome. It felt as if we had known him for many years, just upon ghim greeting us at the door! He is knowledgeable, courteous, and friendly! Thank you so much Mason for making this the best furniture buying experience ever!
Great store - always neat and clean. I have bought several items from Daniel. He is very knowledgeable, friendly and patient with us and gives us the best deal!
Daniel Sessoms has been my go to sales person from Ashley Furniture for all of our indoor & outdoor furniture needs as he is experienced & knowledgeable. Our most recent mattress purchase was through Daniel & it was an excellent overall experience which we are very happy with. Thank you!
Lovely experience today working with Mason. I bought a dining room table and chairs. Can’t wait to have it delivered!
My husband and I have been customers at this location for the past 2 years. We were lucky to get with Daniel Sessoms on our first visit. We were in the process of building a new house and would be buying furniture for the first time in several years. Daniel was great to work with then and has continued to be our "go to" person ever since. He listened to our preferences and needs and was able to recommend furniture that we have loved. Our first purchases were made during the big shortage and shipping delays in 2022 and, even though we had ordered 6 months before we were scheduled to move, one of our biggest needs...a new mattress...was still not in stock when we were ready to move. Daniel stayed on top of the shipment and even went to get one for us in order to have it on our first night in our new home. Also, any issues we have had with any item, Daniel has been supportive and helpful in solving the problem. He is the main reason we continue to be Ashley customers first when looking for any furniture needs.
Bought a new living room set for my home. Was delivered a couple weeks ago and we love it. The salesman David was awesome and took time to hear all our wants and needs.
Stephanie really helped me through a difficult situation. She was attentive and handled the issue with urgency.
Patrick was amazing! Excellent knowledge in the product, and very professional. If you’re looking for furniture come and see Patrick!
Daniel at Ashley Furniture was Amazing helped me with everything. I am very pleased with the service will be shopping there for all my furniture needs
Mason was so kind and easy to talk with. He was patient and very willing to help us. Mason was knowledgeable about all products. Great experience!
I called and spoke with a salesperson by the name of Patrick. I promised to come in the store. I walked in ask for Patrick, the gentleman that greeted me was Patrick. He was patient, informative, and knowledgeable. He did not rush he, patience did he have. I recommend you dropping in to pay Patrick a visit if you want professionism.
Kay Was very friendly and helpful and got me an great deal for my first apartment
I’ve shopped at Ashley for years. I’ve never had an issue til today. Very unhappy. I made a purchase a bed yesterday and was told I could pick up today at the warehouse. We needed this today due to arrival of our mattress from Sleep Number. The warehouse couldn’t locate the order. Finally did. Stated Accounting hadn’t released the transaction from the payment. Spoke with the store manager and she said it will be Monday before they will release. Store manager also said the associate that helped us will call us today to discuss. I believe it should still fall on the manager to make it right. Not the associate. This has caused us time and money. No customer service, no eagerness and no resolution!!
No pressure to buy. Super helpful and accommodating. Patrick was the best!
I needed a new bed and a sleeper sofa. After trying two different local furniture stores and being told that full size beds are hard to find (my bedroom is small) I stopped by Ashley Home Furnishings and was delighted to meet Christine who spent all the time I needed to show me their selections. After finding what I wanted and applying available discounts I left the store with a new bed and beautiful sleeper sofa that will be delivered and assembled within three weeks.. Thank you Christine for your time and patience with a fussy old man..
We had a lovely experience shopping at Ashley Furniture store. Our salesman, Mason answered all of our questions and never hounded us as we looked throughout the store. Once we found what we liked, he gave us all the particular regarding the items we selected. Awesome salesman! Thank you Mason! The Scotts
Melanie did a GREAT job of explaining the lift chair and all of it features
Very informative found what we wanted. Everything went well.
I was looking for a sectional that would fit my space, my budget, and my lifestyle needs (4 boys and a dog!) and Ashley had it! Christine was wonderful to work with along the way. She helped me to know all the different configurations and sizes of different options so I could find what worked. She was patient as I took my time to decide. When I need more furniture in the future Ashley is my place and Christine is my girl!
Keith our sales guy was very helpful and answered all our questions. The sales manager Pat was there to help in every way he could and supplied us with all the answers for all of our questions also. They made everything very affordable and stuck to our budget.
Patrick was so incredibly helpful and awesome! Answered all our questions, super friendly, not pushy at all! Great experience! Would recommend!
Mason was super helpful! He made our couch shopping a great experience!
Daniel was very knowledgeable ‘& easy to work with! ‘&& the savings today were awesome!! Highly recommend.
They took great care of me
Mason Wilson was very helpful and got what we needed and was not pushy on trying to buy other things. Thank you!
Our experience at Ashley Furniture was great! Mason was so incredibly helpful, nice, patient and professional. The process with buying our new dining table and chairs was seamless. Thank you so much Mason!
Mason did a fantastic job ! Go see him when you are in the market for furniture !
Pleasant visit with great help and information to get our furniture they way we wanted it. No pressure sales and was able to help us the whole way from entering store till we signed the Bill.
Stopped by today and Daniel was extremely helpful and patient. He made sure we were happy and satisfied. I’m so excited to get our new bed and dining set. Melanie also helped us in the beginning and was so sweet. Will definitely be back because of these two.
Melanie Pratt was amazing and very knowledgeable. I really appreciate her. The best.
Kay was so helpful!
I came in today after 2 long years of saving for furniture. My first ever bed I have purchased myself. I was greeted by Melanie very welcoming and not over bearing at all! I had a horrible experience at conns home plus furniture so I was having trouble trusting the asssociate’s but Melanie knew what she was doing. She took her time to explain everything to me and show me every possible option that suited me best and what I loved! I absolutely would come here to purchase another piece of furniture especially with Melanie .it was the most wonderful experience shopping for my knee beautiful bedroom set super happy and excited !
Rob was an excellent sales person he was very patient with us because we could not decide on the couch we liked.I enjoyed talking with him about my choice and he was very helpful.
Friendly, efficient, polite, speedy
Mason was great to work with :)
Our experience was beyond amazing. Super easy and seamless. Went in to “just look” for a sectional and left buying one. Special thanks to Kay for all her help and sweetness.
This was overall one of the worst, most stressful experiences ever. My wife and I were looking for a new mattress and bedframe and found one we liked online. We wanted to take advantage of the 60 mo. financing, however it indicated that to do so you had to purchase in store. We went to the store and started to make our purchase. We sat down to look at all the numbers that's when the fun started. Apparently "prices may vary in store" if you are taking advantage of the promotional financing and you "may have to place a down payment". Even though that same language is listed on the website, it's not very easy to find (though our sales rep of course knew exactly where to find it). We reluctantly worked through those issues (down payment waived, but still wouldnt budge on the price which was about 600. more), because we liked the bed frame etc. The saving grace at this point was our sales rep Christine. As we scheduled delivery etc and finished up she did explain that if there were any issues from this point forward that her ability to do anything was limited and we should utilize customer service. Fast forward to the day of delivery. Our window for delivery started out as 12-3 pm, which was perfect. It kept getting pushed later and later until the delivery didnt occur until almost 6pm. They brought in the mattress, boxspring and other small items, but then the driver discovered he only had a portion of the bed frame and not the headboard. Instead of leaving the footboard and dealing with the headboard alone, he took that back with him. He explained that customer service would reach out by 7pm the NEXT day to reschedule delivery. I tried to be proactive and reach out that evening but they wouldn't discuss the issue- despite the fact that their error had left us with no place to sleep (except a mattress that is 6 inches off the floor) as we had gotten rid of our old bed so we had room for the new furniture. I reach out the next morning and finally get escalated to a manager. The phone rep couldn't tell me ANYTHING, and honestly didn't really seem interested in being on the phone with me either. The manager I spoke with did say all the right things, explaining the process, but there was no way I was getting delivery before Saturday (2 more days at this point). I expressed why this was unacceptable -I had no reasonable place to sleep. She told me she would call me back that day. I took her at her word. She finally called me back a little before 5 explaining that the footboard had been damaged while being transported back and at this point that was all she knew- they would have to source the items from another warehouse. Unfortunately at that time she couldn't tell me how long THAT would take but she would call me back that evening when she found out. That call never came. I tried the next day to reach out and no one could tell me ANYTHING, and that manger never called back (despite a message allegedly being left for her). At that point my wife and I went and purchased another bedframe from another store (and honestly got a much better deal on a nicer one). We called to cancel the remainder of the order and request a refund of the *500* delivery and assembly charge (that we were NOT informed of) and bedframe. We were told they would forward it to the store as they would have to be the ones to cancel it. Christine had apparently been off the two days this was happening as cs had tried to reach out to her a few times. I finally got a call at 6.30 pm (basically the end of her shift after working all day) Saturday from her apologizing for the problems and stating she would be cancelling the remainder of the order. She didn't remove the delivery and assembly fee or even discount it even though we only got 1/2 of our delivery and they didnt even bother to assemble anything. We've called the store a couple times to resolve but mysteriously can't get her, and that $500 fee is still there so I guess we're stuck with it. TLDR - bait and switch, poor operations and horrendous curstomer service and hidden charges
Excellent products and store experience.
Melanie was cool helped me out a lot
My husband and I always have such a wonderful experience here. When we walked in we were greeted by Keeba! She was so sweet, funny, down to earth and extremely helpful. She knew all about the products we were interested in and answered all or questions and also gave us space to talk and look around. She went above and beyond for us and we are so thankful for all of her help. Also you can really tell she really loves her job by how amazing she was at it. We will definitely be coming back again.
Christine was very helpful, friendly and she went above and beyond to help us find what we were looking for.
Opened a credit in my name without my authorization. No one would help and everyone was too busy to help. Called corporate and they are a bigger joke than the store. No one can help and rude
Great experience here! Mason helped us right when we walked in. We browsed around some and he checked on us and made sure we were able to find the perfect furniture for our home!
Mason W. Is one of the best salesman in the store. He was so helpful in finding us a good deal and patiently staying with us when we changed our minds.
Keith was very wonderful and helped us out so much. Definitely made the experience less stressful and gave me peace of mind. If you need help or have questions, ask for Keith!
Your sales associate, Derek Williams, was very knowledgeable and helpful. He quickly helped me find what I was looking for and even took the rug and lamps to my car and loaded them for me!
Kay was an amazing associate who answered all our questions and provided an invaluable service to my wife and I.
Mason was Amazing told him what I was looking for and was able to meet my needs with what I was buying within an hour! Definitely recommend Ashley Furniture and ask for Mason!
(Translated by Google) I really don't recommend a sectional sofa with dog hair embedded in the cushions as if someone had used it, returned it and they gave it to me and they can't change it that day. I give them one star because that doesn't give them a terrible experience. (Original) Malisimo no lo recomiendo un sofá sectional con pelos de perros encrustados en los cojines como si alguien lo hubiera usado,devuelto y me lo dieron y no me lo pueden cambiar en el día. Les doy una estrella porque no le eso dar 0 malisima experiencia
Kay was wonderful to work with! Very knowledgeable, helpful and kind! She answered our questions fully and was very patient. Great service
Kay was so helpful and kind! She patiently led us throughout the store, to and from various couches, and answered all of our questions in detail. Can’t wait to receive our furniture. Thank you Kay!!
Great Experience! Kay made the process easy!!
Just left and we are so excited! Melanie was fantastic and super helpful. Took us two couches and we found the one! She listened to our needs and wants and match us right up! Can't wait for it to be delivered!
When I walk in I was greeted by a very pleasant young man Patrick . He address my needs, I said I wanted to browse some first. He sent me in the right direction even though, I being a Shopper Holic😊. Went threw the whole store. Lease to say I was very pleased with my purchase and the price. Check out was smooth. Oh the most important thing I did have to keep looking for a sale person Patrick showed up just when I needed him to. Went the for a bedroom set. Ended up with a chair and a dinning room set as well.🎉👍🥳
Mason was very helpful from the beginning and explain everything very well to us. Highly recommend :)
Purchased a reclining loveseat today in Spartanburg from Christine gowan. Talk about good service... She is one more nice person who took her time showing us many items without pressuring us. We will ask for christine again when we buy more furniture this year. 😄
Mason is as not a pushy salesman. He let me take my time and didn’t bother me until I was ready. The bed I chose was exactly what I was looking for! Great service and great quality!
Kay was so helpful and she greeted my daughter and I with a smile. She was welcoming and made me feel comfortable asking questions. Kay took her time explained everything and answered every question I asked. She did not make me feel rushed or pressured into anything which made my experience great and I will come back to shop at Ashley’s Furniture in the future.
Mason was an extreme help today. Very professional and helped me with exactly what I needed. Very satisfied with my experience
Melanie has great service customer . She was helpful very detailed answers all questions . She is a great General Manager. She is a great leader & professional. Will be returning and also referring new customers . 1/1/24
Great experience
Kaeeba has been awesome with helping with my furniture she has went above and beyond with everything I thank her so much for all of her help! If you need of house things she is the one to speak with! Amazing (:
Kay was fantastic with helping us purchase our new couch and bedroom furniture. She was so friendly and answered and helped me with all of my questions and concerns. Thank you, Kay!
Kay, was really good and knew exactly what we wanted when getting a new couch.
Patrick was great! Very helpful and answered all my questions! Will definitely recommend him!
Mason was awesome and got us in and out! He didn't hover over us while we were looking, which is what will bring us back! Thank you Mason!
Great with experience with Mason!
Very good professional staff
I bought my furniture over 1yr ago. A few months after having them, mechanisms broke and the stitching was coming apart. It took them over 1yr to fix, so they ended up replacing. The same issues are happening to the new one and now my warranty is expired. They offered me a $200 compensation for over $3k worth of furniture. I do no recommend.
Great friendly customer service from members like Kay.
Gentleman named Kaylon was so kind to look into my refund problem. His customer service was excellent and made sure all of my questions were answered! Thank you so much!
Derek was very friendly and helpful with helping me in my mattress decisions. Was not at all pushy which I'm use to getting from sales staff. Thanks so much!
Prices are high due to having to buy chairs separately.. if you want a dinning set all chairs are sold separately.
Very professional and very friendly and enjoy talking with the saleman
Had a great experience with Ashley Furniture….. Kiba was amazing and did a wonderful job helping me pick the perfect bedroom suit and Mason was on point explaining the different mattresses and finishing the paperwork!!! What a great team!!!
Worst shopping experience ever. The store opened a credit card up without my approval. Trying to address the situation was impossible. When I call the store it is out of there hands, when I call "wecare" it's needs to be handled by the store. My original purchase date was 12/17/23. I wanted my furniture delivered to my new address. I only received 3 pieces. Everything else was damaged.
Mason did a fantastic job listening to my needs and wants and showing us the perfect sectionals for our home. After a short time we had a made a decision on the perfect one.!
Kay was great
Mason was a huge help to my husband and I today!! He helped us find the perfect couch for our needs. We will definitely shop Ashley furniture again and ask for Mason!!
Helpful and efficient?
Mason Wilson was our salesman and did a fantastic job! Very professional and knowledgeable on the products in store. Mr. Wilson stayed patient with me and my wife as we picked out the perfect pieces for our house and budget. Definitely recommend Mr. Wilson for anyone that visits the Spartanburg Ashley Furniture Store
Really good variety of nice furniture in the store. Keith service was terrific and super helpful, he explained and showed everything and then offered several financing options! I really enjoyed the whole buying experience!
Keith at the Spartanburg store was amazing. I ended up deciding what I went in there to but wasn’t what I wanted. And he helped me with all my concerns and I find new furniture that checked all the boxes. As long as he is there he will be my sales person
Kay was AMAZING! highly recommend :)
I was Undecisive the guy helping me was very Patient and understanding. Patrick is the guy to see in the spartanburg location
The salesman was very helpful and was a good listener
They fast and very help in getting me approve and making sure everything I asked for I could have I would go back again
Wonderful Selection of Furniture and Assesories. Ordered Bedroom, Living Room and Dining Room, plus+ Staff Excellent and Knowledgeable.
If you can have wonderful experience...I definitely had one today,shopping for king size bed at Ashley furniture store.Christine Gowan went beyond excellent. Im definitely coming back to shop again. Thank you Christine.You are the BEST.
I was at the Spartanburg location working with Rob and he was great and other sales people were helping me to.. very impressed with this store and its employees. Will purchase again from them.
Mason was so helpful in helping us pick out a new recliner. Definitely recommend his assistance.
I was in and out with my purchase of a sectional. Keith offered great and fast service with the purchase assist.
Kay did a great job of working with us and helping us get our new couch at a great price
Great experience! Mason was helpful and friendly!
Very friendly and helpful. The sale guy , Mason, even moved a couple of pieces of furniture for me. He was very pleasant to deal with and he was very patient with me while I made my final choices. 🙂
Top notch service friendly people, willing to work with you
We purchased a sectional sofa this weekend at this store. Daniel Sessoms was our salesperson. He was very extremely knowledgeable about the products that Ashley carries (even products that were not available in store) and helpful with the entire process. He was available while we shopped, but he also gave my husband and me space so we could think it through without pressure. After we made our decision, the purchase process was very easy and quick. We can’t wait for our new sectional to be delivered!
Salesman, Daniel, practiced patience with me when deciding on my new bed👍🏽
Thanks for your help Keith he was very helpful!
As first time Ashley customers, Keeba provided me with an amazing experience. She was very knowledgeable and kind. Thanks to her we found exactly what we were looking for. We definitely recommend shopping here and ask for Keeba!
Christine was sooo helpful as always. Have been going to her for years and always will! She was amazing and has great customer service. I highly recommend her to anyone you wouldn’t be disappointed. She will make sure you have what you want and need! 🤗🤗🤗
Mason helped us so much the last two nights deciding what sectional and bed that would fit and look perfect in our new home. Very thankful for him 10/10!
Rob is great! Rob helped me find the right bedroom set and mattress for me. Rob went above and beyond to make my time in the store a memorable one. If you need furniture I highly recommend you go see Rob at Ashley Home Furniture.
I would highly recommend Ashley Furniture! Keeba went above and beyond to help us find what we were wanting!! 10 ⭐️ no less!!
Mason was very helpful and great to work with. Nice selection of furniture with reasonable prices.
Mason really helped me out at Ashley furniture. I came on 3 days and each time he assisted me to make the right decision. He was knowledgeable and patient. I also got a great price on the furniture I finally selected.
Mason was the sweetest guy ever and he helped with every little detail.
Was told we could pick up our mattress at the distribution center. Showed up and was told that the forklift driver was on lunch. Waited over an hour and was told he wasn’t coming back. The gentleman that told us he wasn’t coming back finally put on a harness to work the forklift. Then people that have been waiting over an hour were told to more our vehicles because there were customers that showed up and left and came back after most of us have been here waiting stayed. Theses people who left and came back were going to get their stuff first because they were here first which isn’t the case they left and came back.
Christine was so helpful and made our shopping experience so much fun. We love my new furniture. Highly recommend Christine at Ashley of Spartanburg.
If your looking for a good place to shop for sofa, look no further. Reason 1: lots of selections Reason 2: right price Reason 3: great customers service,
Great and friendly experience !!!!!
Mason Wilson was wonderful! We had the best experience and are so excited about our new furniture!
Mason was very attentive, knowledgeable, and answered all our questions.
Love this place in Spartanburg SC for furniture and decor! I only deal with Mason! Honest and not pushy! Great to work with. Unbelievable clearance sale going on!
Kay was great!!! Great customer service :)
Mason was great to work with. Very professional. I have been very happy with everything we have bought at Ashley Furniture in Spartanburg , would highly recommend !
It was a great experience! They had beautiful furniture and the staff was great.
I went to Ashley on impulse one Saturday afternoon a couple of weeks ago. I had been looking online for a recliner that was more on the sleek side. Naturally I went straight to the recliners and saw the usual overstuffed, clunky recliners. Keith, who I remember from a previous visit, came over to assist me. I told him what I was looking for and what I had seen online. I had no intention of buying anything that day. I really was just looking! Keith was so helpful and shared with me the “way of recliners.” I focused on one recliner that looked similar to one that had caught my attention online. My daughter( who is Very small) reclined in it and my son in law tried it too. No pressure from Keith, he just provided me time and space to look around and think. I really appreciated that! He even showed a show that was in “the outlet.” It was navy, it was comfy but being sold “as is.” It was broken and even if it was significantly reduced, did not push it at all. He recommended that I should not consider it. I ended up deciding to get the recliner we had tried but a different color. The whole time was very pleasant and will shop at Ashley again if I’m in the market for a piece of furniture. I appreciated Keith’s patience and knowledge. He was friendly and very pleasant to work with. Thank you Ashley Furniture. I’m looking forward to this recliner arriving next week! O. Fain
We had a terrific salesman who showed us the pros and con related to our needs!
Our salesperson was ok. She spoke very low it was sometimes hard to understand her. But she knew her products. We purchased an adjustable bed & mattress. We enjoy our mattress very comfortable. But the delivery people were horrible. They didn’t want to take our old mattress & box springs we had arranged with the salesperson, they called the office to make sure we weren’t lying to them. Scratched up our walls & their dirty hands prints were all over the walls.They set the bed up, tested it & never explained the remote to us. I asked where the booklet & warranty paperwork was, he said oh no one keeps it, he looks at it & threw it out. I said I want the booklet, he just gave me a look and took it out of the box he threw it in. I think Ashley could hire better delivery guys after all we paid $300. For this delivery. Not a good experience with the delivery guys.
It was a great experience. Our sales guy was very pleasant, efficient, and helpful but yet we weren’t smothered with attention giving us time to look around and find the needed pieces for our new home.
Kay was very helpful when deciding which sets of furniture to purchase.
Great service!! Great deals see Mason Wilson !
Easiest experience ever! Can’t wait to get it all delivered so I can enjoy my new bedroom!
Their furniture is fairly priced but the staff lacks professionalism and customer service. Super rude and once they have your money good luck getting a hold of them. The manager on the floor definitely needs a few raining courses in customer service. Definitely not Ever getting furniture from them.
Keith was very kind and patient. My mom was not expecting to buy a chair today but she’s glad she did!
Mason had excellent customer service. His knowledge about the financing and warranty helped with my decision on a bedroom set for my son. I am appreciative of him honoring the agreed upon price. He was very patient with me on letting him know when i was ready to purchase even though it took a month 😂. It's great knowing that he would above and beyond to fulfill his commitments.
Thank you Mason! We love our couch. Fantastic service at Ashley.
Kay was absolutely wonderful! She made my furniture purchase a breeze. If you come in ask for Kay, she’ll point you in the right direction and help you with all your furniture needs!
$3000 order scheduled for delivery...had someone at my house to receive. Day before delivery they cancel, have no idea when they can deliver, when they finally decide they can deliver (almost two weeks later), it is at their convenience, not mine, and expect me to take a day off work instead of delivering when I would actually be home...never shop here
Way too expensive for everything
ONE star is one too many for this place in my opinion. I ordered a bed frame on the 25th of August, I was initially told that it could take up to two weeks to process, okay cool. Today is October 11th I called to check the status of the order and was told that their systems are down and I should call back Friday 😂😂😂 this place is literally a joke. Not to mention when I asked about being refunded I was told that I would have to pay a 10% restock fee which is BULL. Why would I pay 10% of something that they didn’t even have in their warehouse. Didn’t offer me a discount on another potential purchase if anything. IF YOU DONT MIND WAITING AND GETTING TOYED WITH THIS IS THE PLACE FOR YOU !!!!
Keith and Derek were very helpful and went above and beyond even though the system was down. They both deserve raises!!!
Kay was a great help! Showed us exactly what we wanted and set on our way to delivery!
Great customer service from entry to sale purchase! Go see Ray you will not be disappointed!
Everyone was super friendly!
Keeba has been an excellent associate, she was wonderful and very knowledgeable. She helped me pick the best living area set ever.
My husband and I were very pleased with our experience at Ashley. Ray was a fantastic salesman who was not pushy and gave us our space to make decisions. We felt very welcomed there.
Patrick Rivera was great to work with. Very patient with my indecisiveness. Knowledgeable and helpful as well.
Best sales people! Ms. Kay was so helpful. We were kind of on a deadline with an item and she was more than helpful on showing us exactly what we wanted with tons of options. She was very knowledgeable about each item we were looking for and made for a great experience.
If I can give a 10 star or more I would definitely do so , mr mason was the best and made my experience wonderful. I would recommend everyone to shop at this location as well as having mr mason help you find your dream furniture
Keeba was amazing helping us find our dining room table! She was a delight and answered all our questions fast and easily. Amazing customer service! I will definitely be back anytime I need furniture!
Christine was absolutely amazing. She was very helpful with finding new couch and loveseat. I highly recommend her for your happier needs we will most definitely come back to see her for more things.
Mason was an absolute pleasure to deal with.
We had such a wonderful and easy experience! Mason was so knowledgeable and truly helped us!
Mason, was amazing. Made things extremely easy, so thankful for him. If you have any question, mason is that guy!
Mason was so great and so helpful! He made our purchase super easy and he was very knowledgeable!
Awesome experience once again with Mason Wilson. He is very knowledgeable, honest, and quick to respond. Thank you Mason!
Mason did a fabulous job working with me to get the reclining sofa I really wanted. Thank you Mason!!
Kay was absolutely amazing and extremely helpful definitely gonna return
Ray was very knowledgable, and patient. He made sure my elderly dad understood everything. What a fantastic shopping experience!
Derrick is very professional and friendly. He helped us with our purchase. And because of that, we are now going to furnish our house with Ashley's furniture.
My husband and I recently moved to South Carolina and after looking at numerous furniture stores across Spartanburg, once we entered Ashely Furniture we were greeted by Patrick who was patient, knowledgeable, and helped us chose quality pieces for our apartment. We went back the following day to add more pieces and worked with Christine who was absolutely wonderful! She helped us streamline what we needed and gave us her honest feedback. Moreover she supported our budget, helped us stay economical (and stylish), and was great to work with! The team went beyond to help us, even staying at the store an hour after closing time! Thank you so much, we’ll definitely be back!
Great service. Went above and beyond on meeting my needs.
Ray Forster was very helpful in finding exactly what we were looking for, and made the process smooth and easy.
Keith was our salesman and he couldn’t have made our experience in purchasing our purple mattress and platform any more pleasant and comfortable. He was very knowledgeable about the process from buying it to delivery and setup. The deliverers were very pleasant and did their job quickly.
Mason was excellent - would recommend working with him without any reservations.
Great service from Mason Wilson. How bought many many times and always see Mason. He is very knowledgeable about all furniture and specials.
Great store! Nice and bright and the folks are really friendly! Kay Griese was are sales associate and was fantastic! Listen to our wants and needs.😀
Mason gave us a fantastic experience at Ashley’s in Spartanburg. Would recommend to anyone. Very helpful.
Mason was fabulous! Took great care of us! Definitely recommend
Friendly, knowledgeable, no push
Mason was great. He was very patient with me. I would definitely return to Ashley furniture store, and I would always make sure Mason would be there.
Mason is the BEST! If you need furniture, go see him!
Excellent customer service. Friendly and efficient. Daniel was excellent and patient to help me find what I needed.
Our experience with Ashley Furniture was awesome and the salesperson Kay was patient, kind and very knowledgeable.
Let me start out by saying my buying experience here on Labor Day with Patrick was absolutely fantastic! He took the time to show me different sectional couch options and walk me through the pros and cons of each. I was looking at one couch, and he let me know it was good nothing wrong with it, but there was one that was just a little bit more that would hold up better overtime. He gave me time to look at each and while he was away I looked up reviews everywhere, and sure enough, he was right. The reviews said the couch I was looking at first people had problems. The other one had glowing reviews on multiple sites, so I bought it! After I got home I realized that there was an online site that was offering a lower price on it, so I decided to come back to the store and show him. Let me tell you I was prepared for a fight, and I was met with complete kindness and understanding. Patrick just said OK Let me see it and get this handled for you. He wrote everything up and then passed it off to a wonderful lady named Stephanie who took care of everything for me. No hassle, the whole process took less than 15 minutes. I will be back for any of my future furniture needs because of the way they do business here. I do not regret shopping here at all. Sometimes, sales people are shady but not here. I visited another Ashley Furniture store in Greenville and did not feel or receive the same level of customer service!!
David was great to work with. I’ll definitely shoot at Ashley Home Furniture again!
Amazing Experience! Sale Rep Ray.F was amazing in helping us from the beginning of coming in to completing the sale. Highly recommend Ray for all your needs. William C
Mason was the best salesman I could have worked with. He helped me find my perfect couch and helped me purchase my dream coffee table and end table combo! I’m so excited to have this beautiful furniture in my home. Thank you mason!
Keith was great
Derek and Mason are fantastic!
Mason and Derek are great! Great customer service.
Ashley Furniture in Spartanburg is FANTASTIC! Kay was the associate who helped me and she was so attentive, patient, understanding, and overall just provided OUTSTANDING customer service! They really do treat you like family or at least Kay does! This is my second big purchase from them and I will definitely use them again!
I would like to Thank Rob for all his help and patients! You was Awesome! Great place to get furniture
Ray is wonderful. Highly recommend him.
I stopped by Ashley furniture and spoke with Mason Wilson about a week ago. He took the time to walk me around the store and gave me all the information that I needed in a prompt professional way. I shared with him that I would get back in touch if I was interested. Never did I feel any pressure which made me feel really good about going back to the store a week later and placing an order. These folks are very professional. They’ve got a great selection in the store, and I would not hesitate to shop there for any future furniture needs.
Patrick was great! He helped me get exactly what I needed, and was very thorough and efficient!
My experience was fast and smooth. Keith from the beginning was very helpful! I highly suggest anyone who goes, ask for Keith! He will get you right!
Ray greeted me at the door and offered immediate assistance. He was knowledgeable about, and clearly explained the store policy. My purchase was completed in a timely manner.
I have been wanting to buy 2 chairs from this Ashley's and finally decided to buy them. I saw them online but wanted to see them in person and choose a color that I wanted. When I walked Patrick approached me and I told him what i wanted to see by name and he told them they didn't carry those chair in store. So I decided to walk around and I ended up finding 2 of them around the show room. I asked him multiply times to show me the color of fabric I can order them in, he showed me a few different sofas fabric colors that the chair can come in. I settled for a neutral tan sofa with no pattern. I was so excited when he said I can pick them up that Saturday at the warehouse. He told me I had 48 hours after to inspect them if something was wrong. So we picked them up that Saturday and within 30min of getting them home and unpacked I noticed they were the wrong color. These were more gray/blue with a pattern chairs. I called and they told me Patrick will be in touch with me, and he never called. I spent money on his mistake! He didn't even know that certain chair was carried in the store. Should have asked to someone else or just walked out. I paid over 1k on 2 chairs that I was told would come in a different color. Amd to top that off one of the chairs came in damaged. I am very disappointed in their service.
Mason is very professional, knowledgeable and a pleasure to work with. He made our experience easy and knew just what we wanted and needed. If you shop at Ashley's in Spartanburg, definitely ask for Mason.
Mason was wonderful! Very helpful and personable
Keith Walker is a wonderful associate at the Spartanburg SC store. He help us through the whole process. Keep up the great work. Thank you for all the help.
Kay was great and steered us to the ideal living room furniture.
Completey overpriced
Wonderful customer service. Very polite and helpful. Very satisfied with services.
Mason did a great job of giving us information and then leaving us alone to browse and try different options.
Came in today and Mason helped make our experience and buying decision seemless! so excited for my new bedroom suite! easy and fast as well.
Patrick was amazing and very helpful.
My experience was awesome and quick thanks to Christine Gowan and Daniel Sessoms. Those two are the dream team 🤟🏾💪🏾
My husband we came here the other day to find a sectional. When we walked in, there was absolutely no other customers..and about at least 5 workers. We were never greeted or asked what we could be helped with. All the workers were having conversations with each other and we were never acknowledged. There was a worker who even walked behind us to get to her computer and still didn’t say anything. When we found a sectional we were interested in, we went up to 2 workers who were having a conversation and said we were interested in a sectional and was wondering if someone could help us…..they both literally just stared at us and then stared at each other. After we finally had someone help us, we were over it and just left.
Very thankful for our experience with Ashley Furniture in Spartanburg, SC today. We had Keith as a sales associate and he was terrific! Never made us feel pressured to buy anything and made the process so easy! He was truly a stand up guy!
Mason was great. He acknowledged me when I first came in, which I appreciated! He gave me space to look around, and when I was ready to purchase - he walked me through the process seamlessly. He even made sure another employee received credit for initially helping me when I first stopped by. Great experience.
Christine was so cool😎
Kay was so helpful.....
Kay was awesome. Thanks for the new couch, was EXACTLY what I was looking for!
Daniel was awesome to work with. Great job.
Great customer service and price on a quality recliner.
Great experience…. Very nice and knowledgeable Keith was
Mason is wonderfully fabulous. We come and see him every couple of months.
Mason was a true professional! I changed my mind multiple times, but he was flexible and helped us find just the right furnishings! A+++. we will definitely be back!
Mason was absolutely amazing! It was extremely busy the day we went and he balanced everything with ease and patience along with a great attitude. Keeba was a great help as well and we appreciated her kindness!
Keith from the Spartanburg SC store was wonderful. He didn't try to push to make a purchase and he was very patient and helpful.
Kay was great she helped me with every step of the way of my purchase.
Ray was great, help us find the right item
Ray made picking out a mattress an easy process. I’ll be back soon to pick out furniture for my living room!
Did a great deal of research on a new sofa. Visited a number of stores in the Spartanburg, SC area to search for the right sofa. Visited the Ashley store in Spartanburg. Had the pleasure of talking to Derek Williams (our sales representative). He was extremely helpful, very very knowledgeable, and so very professional. He showed us a number of recliner sofas. Provided answers to all our questions. We liked a Ashley sofa that was listed for $699. I completed additional research, and found on the corporate page, that sofa was on sale for $499. I called Derek and talked to him and Mason. The indicated that they could meet the listed lesser price on the sofa. Purchased the sofa the next day (even though the prices change on the website on Tuesdays (price went back up to $699.)). They honored the lower price. That was great to save over $200. Both Derek and Mason were extremely helpful and provided exceptional service in every aspect of our purchase. Great Job both of you, a great example of the highest levels of customer service. Appreciate all your help. Thanks again Derek Williams!
Christine was a great help! Will definitely come back
Melanie is very professional and a great sales lady. She is the reason we still cone to the store.
Mason was very helpful. We got the mattress that we wanted and at a great price. Very happy with my purchase.
Christine did a great job of showing us all the mattress set. A great sale woman!
Mason Wilson did a good job explaining everything!
Derek at the Spartanburg location was really helpful and knowledgeable. He was very patient as we were looking at recliners. There wasn’t any pressure to buy at that moment. I emailed him later that evening asking other questions, he was very responsive. I had a response with a few minutes. Everyone at that location was very friendly.
Mason did a great job helping us find our new furniture.
Christine was amazing. She has a great personality. She put a package for together for our living room that was in our budget. Thoroughly enjoyed working with her.
Very nice customer service everything worked out very good got what we were looking for thank you Kay
Had an amazing experience at Ashley Furniture in Spartanburg, SC today. Keith was our salesman and could not have been more knowledgeable and personable. If you need furniture, I recommend you visit Ashley and ask for Keith.
Christine did a great job
I shopped with Daniel yesterday and he took really good care of me. He was very professional and patient working with me and ensuring that I had exactly what I wanted!! Thank you so much!!!
Mason was an Awsome everyone was amazing & I recommend Ashley for your home shopping
Sales manager David was AMAZING!!!! He made the process simple and painless. Please go check him out!
Will not shop there anymore
Great service and wonderful people!
Highly recommend shopping here. The service is fantastic! Stephanie was honest and up front when helping me choose a sofa. It was like shopping with a friend! I’ll definitely be coming here again!
Great assistance!!!
Great service from all staff especially Derek Williams. He definitely made the hassle of furnishing a home smooth and stress free.
Mason and Derek were very helpful and polite!
Christine was so helpful when I went to purchase my new bed. The whole process was made easier by her knowledge and great attitude. I didn't know the difference in the styles and with her help we have the perfect bed and bedroom set now! Thanks Christine!
Excellent customer service. Mason made the process of furnishing our home seamless
Mason was very helpful, very pleasant to deal with. He got me and my fiancée a great deal on a bed frame
Christine made the whole process super easy, from helping find items to the checkout process. She is super helpful and we will continue to ask for her.
I enjoy the open communication throughout the whole process. From order to delivery Christine was there to answer any questions we had! Thank you Christine!
Christine is always very helpful when I come in the store
We purchased three pieces of furniture from Daniel. He has complete knowledge of Ashley’s inventory, as well as the furniture industry in general. Flawless transaction. Thank You!
Mason was great. Knowledgeable, professional. Thanks for the experience
Great selection, great prices and no pressure. Very knowledgable and helpful staff. If you need help go see Patrick! We will be back for any future purchases!
Nice store! Stephanie was especially helpful.
Stephanie is the best at Ashley!! Always so helpful and knowledgeable
Stephanie was great!
Kay was great. Very helpful and put in the extra mile while helping me decide on what to choose. Very excited to get out new furniture
Mason Wilson was great helping us choose our new living room set .
My brother in law purchased a lift chair but he looked at several other chairs the sales person was very helpful and answered all questions I forgot his name he is fairly new with braids in a man bun
Christine was especially helpful in assisting us in new purchases for my new house. Great job!
We just purchased two recliners from Keith at the Spartanburg location. He was so nice, helpful and knowledgeable! We appreciate him working with us!
I went into to purchase a dresser for my bedroom suit, I ran into Patrick! He made my experience at Ashley furniture great, highly recommend this store and ask for him for a guarantee of good customer service!
I bought two end tables from Ashley furniture and then came without the hardware. Been waiting for three months for someone to send me the screws. That's ridiculous.
Christine was great
My salesman Ray was amazing, very attentive, knowledgeable, and helpful. My my shopping experience was easy and pressure free.
Kay helped us get our bedroom set. She was awesome!! Thanks so much.
Awesome service !! Very friendly and easy to work with!!
Keith took great care of me . He was very helpful with my purchase. He is a great salesman .
Daniel was so nice and found exactly what I was looking for and in my price range. Highly recommend this place
Keeba is a great salesperson!
Had a great experience with Ray! I would give him 10 stars if I could.
Keith and Daniel were very helpful and answered all of my questions and concerns. Thank you guys for being professional and also very patient. ⭐️⭐️⭐️⭐️⭐️
David was awesome! He was so helpful, explained the sales and pointed us to exactly what we were looking for!
Awesome experience with Mason, very help and informative when we purchased our living room set. Without a doubt we will come and see Mason for future furniture needs.
Mason was great to work with. Very informative and not pushy, giving us time look on our own until we had questions.
Keena was very welcoming, informative and gave us the information we needed today and about future purchases. We will be back in a couple of weeks to see her again. Would highly recommend.
Rob did an amazing job!
Ray helped us out getting our new place furnished while getting a pretty great deal. Thank you Ray!
Ray was super helpful got , us a great deal. Really happy with his service.
My husband and I had a wonderful experience buying furniture for our game room at Ashley Furniture! Mason helped us pick out our purchase without any pressure. Highly recommend stopping by! Be sure to ask for Mason!!
Ray was great. Greeted us at door. Asked what we were looking for and showed us what was available. Knew everything about the products.
Found a beautiful entertainment center and couch for our new place! Keith was incredibly helpful, the best place to shop for new furniture :)
Working with Patrick R. was a pleasure. Thanks for your help!
Excellent in every way!!!
My fiancé and I are moving from NY to Spartanburg SC, we’ve looked at many pieces of furniture trying to figure out what would be right for us. Daniel at the Ashley’s location down in the area we’re moving to was absolutely delightful and nothing short of amazing! He helped us with everything we needed, had an answer for everything we asked, and he was extremely patient. I highly recommend anyone who is going to this Ashley’s to look for Daniel!
Excellent service. Excellent information. Easy to work with. Lots of thanks!
“I was so pleased with the service I received from this business. They went above and beyond to help me find what I was looking for Thanks to Keith I will be returning!!!
Amazing store!!!!
My fiancé and I are moving to SC from New York, so for the past 3 months DANIEL has been excellent and proactive with answering our questions and helping us find the correct furniture! Now DANIEL has helped us finalize our purchase today and he has been nothing but brilliant! He is very knowledgeable and has made this a very smooth process! Thank you!
Ray was wonderfully helpful and patient with me by repeating terms and options. Was willing to spend time and didn’t feel rushed .
Mason was fabulous! Loved our experience! Excited about our new furniture! Quick service and super friendly!
Derek was amazing to deal with, he was giving me options as to what to purchase..! super happy with my purchase.. Thanks Derek.
I went in today to preview some couches and mattresses to get some ideas of what I want when I move out in a month. I NEVER thought I would be walking out with a receipt in hand for both. Mason is the best!! He pointed me towards what I was looking for and got it spot on!! Someone give this guy a raise!! :)
Excellent service. Ray was very helpful and informative.
I’ve had a great experience with Daniel S. He was very knowledgeable with helping me find what I wanted.
Christine is wonderful to work with. She listened to us and helped us pick the perfect mattress. She was able get our delivery set up for our new construction. Very knowledgeable and friendly with out being pushy or annoying.
Mason was such a great help to us! He showed us tons of options to help make sure we got what we wanted. Thanks, Mason!!
Ray F helped us with a Purple Mattress set and was very knowledgeable and Friendly!!! Very appreciative of such great service !!
I absolutely loved the service I received. I had help from Derek on purchasing a mattress, and he took his time to explain everything throughly. I’ll definitely be recommending Ashley to my friends and family
Derek was great he helped me find what I needed within my budget
Mason is AMAZING! After bringing my husband and 5 teenagers in, we picked out our dream furniture with all the luxuries! Mason was such a pleasure to work with and worked out a very competitive price. Thanks so much Spartanburg Ashley Furniture!
Ray is slay! Yay Ray!
Ray is fantastic! He helped me find the perfect couch for my apartment! Thanks Ray!!!
Extremely great experience. From the moment we entered the store we felt the warm welcome and Patrick was the salesman who was assisting us with our shopping list. Extremely professional and well informed, thank you for the great experience we received at your location. We recommend it
I had a great experience. From the minute I walked in everyone was helpful and friendly but not pushy. Mason was my salesman and he went out of his way to take care of my concerns and get me the best price. And the delivery team, Francis and Timothy, were definitely the dream team just like they said. Those two men were kind and set everything up with great care. I couldn't have asked for better service. I unfortunately did not get to complete my survey in time but they deserved a 10+ rating. Thank you gentlemen.
Ray we really appreciate your customer service!!!
Mason was very knowledgeable and helpful and NOT pushy at all... 👏 in assisting me while mattress shopping..got a great deal on a premium mattress 😴 for much better comfort, rest and relaxation. Mason has a great personality made the process seamless and easy.
Ray was Excellent!!!! He is a wonderful salesperson!!! He made everything easy. Super knowledgeable. We will definitely be doing business with Ashley Furniture.
Patrick was great!
Great experience shopping for furniture with Mason, super professional and helpful. Highly recommend
Keeba was awesome! So friendly and helpful. She gave me lots of information after asking what I was looking for and gave us plenty of time to browse. Thank you!
Really enjoyed the helpful experience that we had
Kay is awesome!!! Super attentive to what we wanted and very knowledgeable of Ashley's products to meet our needs. We always ask for Kay when we arrive.
Sales manager Patrick was extremely helpful. Very nice customer service.
Derek helped me find furniture for my first apartment!
Keith was a super salesman for us, very knowledgeable and made the buying experience very easy! Melanie was very awesome too!
Mason did a great job helping me find a new bedroom set. He was very nice, and made sure I felt comfortable. He even called and followed up that evening with a question I had!
Went in for a mattress and Kay was excellent at explaining the different types that were available. She was very friendly and patient while we made our decision. Thank you Kay.
We were greeted by David when we walked in the door. He asked us if we were looking for anything in particular and explained to us the store layout. He let us browse the store without hovering the whole time but was there when we needed him. We ended up buying a sectional, a sleeper sectional, and a dining room table with chairs. The whole experience was great and David was really helpful.
Daniel was a great associate helping us to figure out our needs and wants and what all matches and we can’t wait for all our new furniture!
Such a quick and easy process picking out furniture and Derek went above and beyond helping with my Ashley Card because I never activated it, whoops. Thank you Derek!!!
Team work makes the dream work!! Thanks for all of your help Daniel and Rey! The Scott’s are going to be hosting many more dinners with our new kitchen table!
Patrick was so helpful. He allowed us time to browse without pressuring us into buying anything. I walked out feeling extremely confident that my new apartment will be furnished with quality furniture!
Christine is an excellent consultant! I would give her 10 stars!
Derek was the best! He was able to schedule our delivery for our couch within the time frame we needed! Service was very quick and efficient. We walked in, picked out our couch, and had it purchased within 30 minutes.
I DO NOT like being accosted when I walk into a store!! When I need help I will ask for it! There is no need to follow me around the store....especially after I say, "I'm just looking!" Almost didn't buy because of this! It happened twice with this purchase!
Rob took great care of us - excited for our new sectional and recliner 😊
Do not purchase a mattress in this store. What is on the floor is not indicative of what you were receiving your house. The delivery drivers were terrible. They pretty much force you to sign their acceptance of what you receive and just walk out the door and leave your door open after they leave. The delivery team did this two times. Very rude. We purchased a mattress, they delivered the wrong mattress. I called Ashley Furniture and they deliver the right mattress. We lay on the mattress and thought, this is not what this felt like in the store. I go back and talk to my sales guy. He’s very encouraging and says he can get it done and he would give me a call back the next day. I haven’t heard from him in four days so I figured I’d go into the store. He looked like he saw a ghost. Tells me that he cannot exchange the mattress. I called Ashley corporate and they say that my type of mattress does not offer a sleep guarantee therefore I’m out $1200. Sorry have a great day and thank you for choosing Ashley Furniture. The only thing they offered was a credit of $250 which was what I was owed because of the delivery fiascos we experienced. I will never purchased another thing at Ashley Furniture. Our whole house, including our old mattress was from Ashley Furniture. We have been buying from them for the last 20 years. Customer loyalty means nothing to them. They refused to exchange the mattress, even though we’re probably going to have to go to a chiropractor every week until we get our money out of the mattress. Absolutely horrible customer service, and their policies and guidelines on exchanges are not customer friendly at all. I will go to my grave, telliing everybody I can, never to purchase another thing from Ashley Furniture.
Do not purchase a mattress in this store. What is on the floor is not indicative of what you were receiving your house. The delivery drivers were terrible. They pretty much force you to sign their acceptance of what you receive and just walk out the door and leave your door open after they leave. The delivery team did this two times. Very rude. We purchased a mattress, they delivered the wrong mattress. I called Ashley Furniture and they deliver the right mattress. We lay on the mattress and thought, this is not what this felt like in the store. I go back and talk to my sales guy. He’s very encouraging and says he can get it done and he would give me a call back the next day. I haven’t heard from him in four days so I figured I’d go into the store. He looked like he saw a ghost. Tells me that he cannot exchange the mattress. I called Ashley corporate and they say that my type of mattress does not offer a sleep guarantee therefore I’m out $1200. Sorry have a great day and thank you for choosing Ashley Furniture. The only thing they offered was a credit of $250 which was what I was owed because of the delivery fiascos we experienced. I will never purchased another thing at Ashley Furniture. Our whole house, including our old mattress was from Ashley Furniture. We have been buying from them for the last 20 years. Customer loyalty means nothing to them. They refused to exchange the mattress, even though we’re probably going to have to go to a chiropractor every week until we get our money out of the mattress. Absolutely horrible customer service, and their policies and guidelines on exchanges are not customer friendly at all. I will go to my grave, telliing everybody I can, never to purchase another thing from Ashley Furniture.
This was our first time @ this location for Ashley Home Store. Daniel greeted us and explained some things about the furniture store and what was to be offered. Daniel went out of his way to work with us and and go over pricing and very informative about the furniture, delivery and the protection plan on the furniture. We would definitely do business again with Daniel. This was a very pleasant experience!!!
Great Customer Service Daniel & Ray! Thank you for your excellent service! The Mason’s
Ray was very informative. I really appreciated his help! We love our purchase! Thank you Ray!!
Ray helped my wife and I and provided us great info and service!
I've been to a lot of places but I was stopped by Chris wright and Melanie Pratt and they were so nice and so sweet and I couldn't ask for more. They absolutely stopped me in my tracks and I knew I didn't have to look any further. They were amazing
I am very pleased with the quality of merchandise. I would recommend Ashley Store to my family and friends. Customer service was very good.
I recommend Kay, she was very pleasant and worked hard to get us a good deal.
Very knowledgeable employee. Great customer service.
Mason Wilson was our salesperson and he worked with us to find the right sofa for our home. He was very knowledgeable about the furniture we selected. In addition he was able to get a nice discount on our furniture. I would definitely recommend him and give him the highest rating.
Christine Gowan was very knowledgeable and helpful with my purchase.
Kay was wonderful and helped me find everything I needed. Would rate 10 if Google would allow it
Ray was great to work with and helped us get a great deal!!! I would recommend Ray !!!
Daniel was very nice and kind and was very helpful and would give him a 10/10 on customer service
Quick and easy purchase and delivery. I found exactly what I was looking for online, went to the store, met sales person at the door who led us to the collection. Seeing it in person confirmed it’s perfect, so we purchased and arranged for delivery which was just a few days. We were in and out of the store in less than 20 minutes and my furniture came right on time and looks fabulous!
Mr. Wilson was a pleasure to work with and met my financial needs. He was very flexible and found the right furniture for me.
I cannot recommend Ashley, after incredibly poor customer service and follow-up from the Greenville, SC, store. My wife and I spent $6,500 on home furnishings at the Woodruff Road location. However, an error by the salesperson resulted in us receiving a bedding foundation that is the wrong size. We received no response from the store’s management (Jeff?), despite five calls detailing our issue over a period of more than a week. On my sixth call, I reached an associate at a corporate location who refused our modest request of an exchange for the correct sized foundation, which costs less than $300. A short-sighted decision. My STRONG recommendation is to spend your money elsewhere! Ashley Homestore does not value its customers.
Ray was very courteous, he showed my wife and I where the products were located then left us to discuss the items, try out the different chairs, and then he returned to answer our questions. He estimated our total cost as we moved from item to item and made adjustments when we changed our minds. Very professional, knew the products, explained our warranty options and went over the final bill and the delivery schedule in detail. We would happily chose to work with Ray next time we come to Ashley.
I was very impressed with Ray. We told him what we were l needed for our new apartment, and he directed us to the areas we needed to look through. Then he left us alone to look and discuss what we liked. I appreciated that very much. I don’t like sales people that hover over you. His timing was just right. As a result, we were pleased with Ray’s help and we love the pieces we bought.
Daniel was amazing from start to end! We left satisfied with lots of info on our birthday purchase . Go see him today !
I will be referring anyone and everyone to Ashley Home Store for their furniture needs after my recent experience. Kay was so easy to work with. She is friendly, knowledgeable, eager to assist all she can if you’re on a budget as I was. She is very long on patience and will give you all the time you need to browse and make decisions. If you’re looking for a stress free experience with friendly, helpful customer service, go in to Ashley and ask for Kay. You will be one happy, satisfied customer!
Mason was very helpful and efficient; thanks!
It was our first time coming here and we were greeted with a friendly face, Christine. She was very helpful and informative when it came to what was the best deals while also catering to our needs. I think what really helped with our purchase at the end of the day was how she didn’t put any pressure on my boyfriend and I. Considering we’re young and first-time buyers, you would expect us to be naive and make reckless purchases. Nothing was expected of us and we were given the time and space to discuss our finances separately. I’m really glad we came to Ashley’s and will definitely come back again!
Ray got us a great deal and was super helpful! Highly recommend asking for him, you won’t regret it!
Very pleased with the selection and pricing.Almost too much to choose from.David did a fantastic job helping us narrowing down what we really wanted.Definitely will be going back.
Mason was extremely helpful! Our purchase was quick and painless thank you so much!!
Mason & Melanie were amazing! Mason helped us every step of the way on deciding on a sectional. If you can’t decide on a sectional, or other furniture go see Mason at Ashley’s in Spartanburg he will help you out!
Daniel was fantastic.. knowledgeable, helpful and very easy to work with. It was a great shopping experience. I recommend it highly for solidly built products.
Melanie and Daniel were super helpful. They made the experience easy and enjoyable!!!
Highly recommend Mason .
Rob was incredibly helpful and responsive. Quick and successful transaction!
My mother and I bought three beautiful living room pieces and Christine Gowan was our sales lady. She is fantastic. Christine is hardworking, but above all she is honest. That wonderful quality is hard to find in 2023. She went above and beyond to make sure all of our needs and questions were answered. If you are thinking of buying any furniture or home items go to Ashley Furniture Store and ask for Christine. You will be completely satisfied with your product and your service. I highly recommend this store.
Mason did a great job helping us purchase a couch! We had a specific couch in mind that wasn’t at the Spartanburg location, but he searched for it and found the last model for us! It was great. Definitely look for Mason when shopping at the Spartanburg location.
Daniel was a great salesman. Listened to our needs and was willing to help!
We love our new mattress and furniture set!! Ray did an excellent job helping us and we will definitely return if we need anything in the future!
We purchased a bed frame and mattress set. We specifically asked our salesperson if the old mattress could be hauled away. She told us it was a 1:1 delivery and haul away and would be no problem. $500 for delivery of a single bed and matress set. When the delivery driver came to set up the new bed, he said he was told they didn't have anything on the order to remove the old mattress so they would not. Called Ashley customer service and they told me if the delivery driver wouldn't take the old mattress away there was nothing they could do as it was a "free service." Delivery is set up through a third party so Ashley has no control over what happens when your purchases get to your house. We have purchased most of our furniture through them but will definitely reconsider next time.
My experience with Ray today was Super great. I was actually window shopping but My experience with Ray makes me want to buy everything merchandise in the store. Plz come on over he is super terrific.
Mason and Melanie were amazing! Quick service and great conversation! I was so concerned with my credit not getting approved but they were great with finding me the right lender. I’m so pleased with my service and can’t wait to see my furniture in my new place!
Thank you Mason for the great service
CHRISTINA WAS VERY POLITE AND VERY HELPFUL SHE IS AN VERY NICE YOU G LADY IM GLAD SHE HELPED ME FINANCE MY SECTIONAL SOFA I WILL LOVE IT
Ms Christinia was very helpful kind and patient with helping Myself Juanita Stallings with the Altar collection Thank you for all your help and I’m going to love my sectional
Mason was a pleasant salesman!
Mason was our salesperson
Me and my fiancé came in and bought pieces to furnish our house, and Patrick did an amazing job helping us!
Mason was great! We loved his personality and willingness to help.
Patrick was so helpful. 100% recommend and ask for him if you want the best service. We’ve had bad luck at other stores except here. We described the couch we wanted and he found it and made the process so easy.
Kay was amazingly helpful!! I can't wait for our furniture delivery!! This was an easy and very pleasant experience!! Thank you so much!
A very good experience with my purchase. Answered all questions Most pleasant!
Stephanie is amazing!!
We want here looking for a very specific unit... They are dishonest as far as we're concerned.. We were looking online and got one price and went to the store and got a different price.. A couple days later by chance we happen to catch the sale online but they didn't hold it in the shopping cart at checkout.... so.... We didn't buy there... We shopped around and eventually went with to Rooms To Go.... Do not recommend
Great experience and the sales associate went out of way buy even coming to my house to pick up a check because couldn't get the computet to take the order. Will always go back to the super kind salesperson.
Mason was a wonderful help and extremely friendly. Was a great experience!!
David, the sales manager assisted me in my purchase. He was very knowledgeable and friendly. He was very patient with me as I tried to decide on which item I want to go with. Once I decided on what I wanted, he made sure I understood the ins and outs of their furniture warranty program and policies. I'm excited about my furniture and I cannot wait for it to be delivered!!! I could not have asked for better service!! Would highly recommend Ashley Furniture for an awesome experience and selection!
Patrick was great and very knowledgeable. Ask for him. Great service.
Patrick was so friendly and patient. Wonderful service!
Patrick was very helpful and a pleasure to work with. If you're in Ashley Furniture I'd definitely ask for him!
Mason Wilson at the Spartanburg Ashley home store was an absolute pleasure to work with! I recommend him to anyone looking for a quick, to the point, and smooth experience.
The service was very nice they was straight to the point and also help you in making decisions best for you I would recommend anyone to shop there first before going to another place
Mason was fantastic! Really helped me out
Kay was really helpful, helped us find exactly what we were looking for. Very friendly too. Recline is a great color and very comfy.
Good customer service
Patrick was amazing a recommend him if you are searching for anything for your home. A great selection to choose from.
Ray was very helpful and knowledgeable while we were shopping for a dining set. We will look for him again when we return for more furniture.
My fiance and I came here looking for some stuff for our new house, and Ray was a great help! He answered all our questions and made sure we got exactly what we wanted! Would recommend coming out to find your home needs to this location! Ask for Ray :)
Salesman Ray Forster- I can’t say enough good about him. He met us at the door and held the door open for my wife. He told us to browse as long as we liked and if we had any question just give him a shout. No pressure, no hard sale pitch. When my wife and I decided on the patio furniture we liked Ray was helpful, courteous and informative. Totally pleasant shopping experience. We will return to this location for our future furniture needs.
Daniel was hands down the best, very friendly, super easy to talk to, understanding of having kids and pets and made sure we understood all of our buying options!
Rob was a great help. He hooked us up with some great deals and helped us get our new couches. We couldn’t be happier!
Derek was great he helped me get what I needed
Mason was amazing with helping us get a couch and other furniture pieces! We absolutely recommend him for any of your shopping needs!
Christine was very knowledgeable of her job and the products, she took care of us, thanks again.
The employees were super helpful. The general manager was rude. Asked if we needed help and when we said yes she wanted to know exactly who. Then when I mentioned I had an account with them already she wanted to know when we used it last, what kind of account, etc which is just too rude/personal. If I had not already liked the girl helping us I would not have bought anything through them.
Christine Gowan was our sales person. Christine was amazing! She took her time with us...never tried to push us or pressure us into anything. She took time to explain everything to make sure we understood because we had some stuff that had to be picked up and some that was going to be delivered. Great staff and great furniture!!
I can’t express the friendliness and the pleasure of being a customer at bathos Ashley Furniture….. AMAZING! Mason is very knowledgeable and helpful when deciding on my sectional. Was nice to go into a business and not feel hassled. It was also nice to be around a staff that is kind and helpful. I'll be back for sure. If you want top notch service, expert advice, and knowledgeable info…walk in and ask for Mason!
We had the most amazing experience Christine Gowan was the best helper she worked with us for two days to get us what we wanted for the price we could afford. ❤️
Derek and Christine were amazing to deal with. Both were very precessional and friendly. I highly recommend you going and seeing these two!
Very helpful staff, Patrick provided great service!
In store wonderful selection of furniture for the whole house plus accent pieces to go with it better get selection
Christine was wonderful and she did her thing getting us a great deal on our purchase! I will definitely look her up when we need more furniture/accessories!
Mason Wilson is AWESOME!! Very Personable and Excellent Customer Service!! VERY Happy with my Purchase and can’t wait for it to be delivered!! Thanks Mason!!
Mason Wilson was a wonderful salesman and took care of the many questions that I had! I highly recommend!
Had a great experience buying my couch. Derek was extremely helpful and the whole process was super fast. Easiest time I have had making s purchase like this.
Rob and Daniel was so helpful. I didn’t feel pressured to purchase anything. I was able to browse on my own without an annoying salesperson in my ear. I went back to the store 2 days in a row and made purchases both days. The deals were amazing.
My salesman was Daniel Sessoms he provided an excellent service. He was very clear and precise with everything along side the GM Melanie. I definitely recommend their services.
A great and fairly quick process that Ray was able to help us with in getting our new furniture.
We always have good experiences at Ashley! This time we worked with Patrick and he was so great and answered all of our questions. When you go ask for Patrick or Christine!
Patrick was helpful and positive. Great service and thorough explanations. Thanks!
Patrick was very helpful and knowledgeable on everything from what I was looking for! He didn't over sale he made my experience easy, optional, and delightful! Thanks again Patrick
Melanie Pratt is the best. She is very professional, polite and helpful. I do recommend Ashley Homestore. She is the general manager ask for her.
Mason was our salesman and was the best. He listened to what we wanted and obliged us. Would come back to see him again.
I really enjoyed my experience hear with the sales lady Ms. Kay. She was wonderful and helped me find just what I wanted..
Mason was awesome! Very knowledgeable and I truly appreciated his help
Pretty much all of the furniture in our home is from Ashley! The quality and selection are amazing. Mason is always willing to help and makes sure we are completely satisfied each time.
Ray helped me a lot today!
Ray was awesome and very helpful!!
Mr. J. Mason Wilson was very courteous and eager to help me with choosing the best furniture for my house 😁
Great service. Rob Patrick is the best. He is friendly, answers questions and helps in every way.
Kay was extremely helpful in helping us find the perfect sofa for our new home!
Wow! The customer service industry could take lessons from Kay Griese. Above and beyond to say the least. Great job explaining all the “stuff” about the warranties. I have no doubt that she’ll be there if we need her after the sale too. We’ll be back!
Christine did an amazing and outstanding job at helping me pick out a new bedding set ask for her when you go she will help you find the best furniture for your needs
Great costumer services, very nice
My husband and I have purchased several pieces of furniture over several years. Never had a problem with Ashley. Recently redid 2 bedrooms and partial redid 1 bedrooms.we made purchases of 2 complete bedroom sets, dining room table and 4 chairs. Also purchased 2 storage benches to set at the end of 2 beds. The salesman that helped us with these latest purchases was Ray. Very nice, sweet, was a great help. He was not pushing us to purchase anything just took our time. Great service!
We had a wonderful experience at Ashley Furniture. Derek Williams, our home furnishings consultant assisted us with finding exactly what we were looking for and in the price range that we could afford.
Mason was great!
Mason did a great job! I would highly recommend him. Friendly and very helpful!!!
Great experience today! Ask for Keeba
Kay was great. She helped me pick out a great living room set.
Mason was fantastic!!! Helped us with all our furniture needs. Super friendly and easy to work with!!
Great service from Melanie, nice products, good prices and offer quick delivery
Friday was our second time purchasing from Ashley in Spartanburg. We were greeted at the door by Ray and he was helpful through the whole process. Allowed us to browse at our leisure instead of being pushy and found the information on an item we were interested in online. It’s hard to find find furniture stores that don’t have salesmen shadow you all around the store. Ray was professional and friendly and we were happy with our experience.
Ray was great in helping me find a mattress for my master and guest bedroom in my new home.
Very happy with the outdoor furniture we purchased. Salesman was polite & helpful.
Today we got a bedroom set and a sectional for the living room. Kay G. helped us and was very helpful. Made the entire experience pleasurable and helped compare pricing.
Me and my wife purchased a couch and chair that totaled near 5000 dollars. The delivery was late according to when they said it would be here by almost 5 months, we didn't complain but had to call about 20 times before they would finally agree to deliver. we also purchased an extended no questions asked warranty for 500. The charger on the armchair that was 1000 never did work. And we have now been trying to get them to fix a popped seam in the couch that is showing stuffing and growing, (which we can't sit on because of the tear) under either the factory warranty or the extended warranty (which should be good for another year) for 4 months and the answer is just no. They refuse to repair it saying that the defect occurred too many days ago even though we were still under warranty. They of course know when the defect showed up because of an email that they refused to answer. This company is worthless and they are crooks and will gladly lie to you, take your money, not deliver goods for months, and scam you on so called extended warranty AND factory warranty. Update: they do respond well to the bbb and have now made it right, took less than a week.
Mason and Christine were extremely helpful! Great experience.
David was very helpful and professional...He really took his time and listened to what I wanted...The end result I now have a new bedroom set...Thanks David
Daniel was very helpful, very knowledgeable and made whole shopping experience easy.
We bought our sectional couch, coffee Table and end tables here..Our salesman was Olu. He was very professional. He answered all our questions and didn't pressure us to buy at all. He was the reason we decided to purchase our living room set from Ashley Furniture. We love our new set and have been recommending others to go see Olu for their next Furniture purchase.
Keeba is an excellent salesperson, she is knowledgeable, friendly and not over bearing. I had no idea where to start in getting a new mattress but she helped me select something perfect to my needs.
Mason is a great 👍 and it was a good experience
My man Dan gets deserves 6 stars!
Excellent knowledge and customer service! Great asset for Ashley!
Keeba did me good I saved money an I got good furniture. Thank you and..I will be back by here on this day
Derek was awesome!!!
The Spartanburg store has always given me excellent service! Rob is great! I always ask for him!
Ray helped me with my end table
Mason was great. He was patient knowledgeable and provided excellent service. He showed us numerous options. Thank you Mason we appreciate you.
Patrick was really friendly and helpful as a soon as we walked through the door! He was very thorough with information and made us feel comfortable!
Patrick was great for customer service.
Ray did a wonderful job
Very helpful and made our experience and process extremely smooth! Wonderful service
Ray was very hospitable without being overbearing. He took the time to locate a particular sectional my husband and I were looking for. He explained all our options and made the process very easy!
Mason was very helpful and gave us a nice discount to meet our budget!
Mason was very helpful in assisting us to find a tv console and entertainment system. He let us look independently and checked on us when we had questions. He didn’t try to oversell us and we were able to find exactly what we were looking for. Overall, we had a great experience at Ashley and will be back for additional items for our new room.
Christine Gowan is amazing! She has helped me and my mom for the past two years with furniture for our houses! Christine always calls after our furniture delivers to ensure we are satisfied! Love her!!
Patrick was a great help in helping me find the perfect set for my new place!! I definitely recommend going and giving him a visit if you are interested in any new furniture!
Daniel and Mason were very helpful with my purchase. Great service. Highly recommend this location.
I had a very great experience at Ashley this morning . Daniel helped me . He was knowledgeable, curious. I would highly recommend this store to anyone.
Mason Wilson was wonderful at hospitality and service. I would recommend to everyone, if y’all want any furniture.
Ray was the best!! He was so helpful with everything! Y’all should go see him in Spartanburg.
Worked with Mason Wilson abs he was great. Overall great experience.
It was fast and easy and I wasn't in their long. The person that helped me was so nice and explained everything to me.
David was extremely helpful. He allowed us to browse through the showroom, answered our questions, explained everything in detail. See David to help you with our furniture needs At the Spartanburg location!
Daniel was extremely professional. Explained everything very well and did not pressure me, which is the reason I bought today.
Mason was a super nice salesman and gave us excellent customer service with no hassle!
Been Mason's customer for years. He makes us feel like family. Always friendly and knowledgeable. We don't even look anywhere else when we need furniture.
Mason was an outstanding salesman. He answered all my questions and offered lots of advice.
Great deals and great customer service
Showed me different mattresses and worked with me. Mason was great!
Kay was very helpful and knowledgeable. Everything went smoothly.
Great experience! Great customer service! If you’re going in to shop please see Keeba!
Mason was fantastic , he worked with me on everything and met all my needs!
Mason did an awesome job assisting us today.
Patrick was outstanding! Great customer service and punctuality. Definitely will be returning customers when in need of furniture!
Melanie was fantastic!
Kay was amazing. She was so very helpful in helping us decide on a sectional sofa. I recommend you visit the Ashley store soon and ask for Kay
Mason was fantastic in helping us get a couch for our home! He is very kind and professional.
Olu was great! He was very patient with us as we changed our mind 100 times. He explained everything throughly and made sure all our needs were met. He knows his products very well. We had the best experience. Can’t wait for it to be delivered! Will be back to do more business with Olu!
Recently bought some furniture and Christine was wonderful! She took a lot of time and really knew her products very well. Thank you and would recommend this store to anyone looking for new furniture!
Mason was wonderful and amazing and FANTASTIC! He was very patient with all my questions and measuring of all the couches. I can’t wait to buy something else from him at Ashley! Go in and ask for him you won’t regret it!
We were out and we're in the market for new den furniture. A sale representative welcomed us at the front. Olu showed us around and represented the company in a professional manner. Olu meet our needs and helped us through the process of purchasing our den furniture. We will definitely return, and ask for Olu.
Jason made our experience in buying furniture seamless and easy would definitely recommend him and Ashley furniture!!!
Daniel was awesome. Very helpful!
Daniel was very awesome and helped me and my wife out.
Best purchasing experience I've ever had. I am from NJ and had just purchased a new house in South Carolina. I needed multiple rooms furnished and had an idea of what I was looking for. I met a wonderful salesperson named Olu in the Spartanburg store. I handed him the list I had made. He brought me to the actual items so I could make sure it's what I wanted. He was patient and very professional. I would give him 10 stars of I could. If your in that area, grab him as your salesperson, he will not disappoint.
Olu did a fantastic job. Great service and attitude!!
Keeba was fantastic !
Patrick was amazing help and can't wait to get our new couch.
Olu, was a fantastic associate and did a great job assisting us.
Kay was very helpful
Napolean did a great job helping me find the the bed I needed! Very professional Salesman, he made sure I left Ashley satisfied.
Olu did a great job!! Went above and beyond to help us.
*****UPDATE***** FINALLY- received replacement table (just like the one we had purchased). Got to keep both. Donating old one (sans- one chair)Bought a table and dining chairs 2 years and 5 months ago. We also bought and extended warranty for 5 years. We were told that if ANYTHING happened to it or got stained or broken it would be replaced. Five days ago, my 6' 185 lb husband sat down in the chair. The leg broke in two. We went through the warranty company. They said they would do nothing. Ashley furniture said they couldn't do anything either. So we have broken chair and a useless $200.00 warranty. I can recommend you not buy anything from Ashley furniture. Also, do not buy the warranty for sure. ALL you will have is a 1 year manufacturer's warranty.
Olu was kind and helpful!
Olu did his thing. Come here and ask for him, to get the best deal!!
We continue to purchase from Ashley because Mason Wilson has continued to provide great customer service and customer appreciation. We’ve been customers for a decade and appreciate his dedication.
had a good old time
Patrick did a great job! Thanks for your help!
Bought a table and dining chairs 2 years and 5 months ago. We also bought and extended warranty for 5 years. We were told that if ANYTHING happened to it or got stained or broken it would be replaced. Five days ago, my 6' 200 lb husband sat down in the chair. The leg broke in two. We went through the warranty company. They said they would do nothing. Ashley furniture said they couldn't do anything either. So we have broken chair and a useless $120.00 warranty. I can recommend you not buy anything from Ashley furniture. Also, do not buy the warranty for sure. ALL you will have is a 1 year manufacturer's warranty. I understand why Ashley and the warranty company won't honor their word, if they did, they would be out if business and bankrupt!
Excellent and efficient service. Very knowledgeable about the furniture I purchased.
Mason Wilson is very knowledgeable & helpful salesperson. Very pleased with our experience.
Olu was great. Definitely return thanks to him.
Wonder experience!!! Ask for Olu, he was great!
Olu was Great!
Mason is super terrific. Very knowledgeable about what they have in the showroom. We have bought 2 sets from him.
This was our first purchase at any Ashley Furniture Store. Our sales consultant Christine Gowan was super! Very helpful and knowledgeable on the mattresses. Very good experience.
Mason was very professional and helpful.
We went in knowing exactly what we wanted and David Boyd, the sales manager made it happen! We got a great deal on our reclining/massaging/heated loveseat! Thanks for your time and patience David and all the staff at Ashley Home Spartanburg!!!!!
Olu was of great help!!! Thanks so much!!!
Mason was so helpful and showed us all the tables we’re were interested in and even moved furniture around the store to help us decide!
Had great experience once again. Olu was my salesman. Very knowledgeable and made the process super easy
Very informative. Helped with decision making. Great service
Went in to look for a sectional and was helped by Christy and she was awesome! Definitely recommend her because she knows her information about furniture!
We purchased our daughter a couch at Ashley Homestore on Woodruff Rd. We had excellent customer service and the staff was very friendly. Kevin made the the purchasing process easy and even went out of his way to meet our limited delivery time. Thanks Kevin for your help. We wish there were more Kevins in the customer service industry!
David was great! He was very helpful and thoroughly explained everything! Would highly recommend Ashley furniture for an awesome experience and selection!
Mason and Melanie helped us with everything that we wanted and made sure we got what we wanted. Thank you!
Raymond and Olu took such great care of us and made it very easy to purchase from Ashley. Will definitely visit again in the future!
Kay did such a wonderful job! She was so helpful and courteous. She explained everything very well!
Very nice staff, not pushy at all, bought a bed setup and Christine was very helpful from start to finish. Highly recommend if you need furniture.
Fantastic!!!! If I could give more than 5 stars then the service definitely deserves it! Mr Wilson was extremely helpful and took time to listen and meet all of our needs! He searched the whole store for the best fit mattress and found us one to be delivered in less than a week! So thankful for the wonderful service!
Polo was very helpful and made our experience great!
I had the pleasure of working with Napoleon Cunningham. He was courteous, professional, and patient. He took measurements for me and gave me good information. Totally a great experience with Napoleon. I highly recommend him to all customers.
Christine at Ashley is a fantastic person to deal with...I would recommend that you ask for her by name when you shop at Ashley. Their furniture is of great quality and they have a wide variety of designs.
My husband and I stopped in the Spartanburg store to inquire about bar stools for our kitchen (30 in). Kay Griese greeted us at the door. Very few available were available but she walked us through the options, listening to all our comments, including my husbands' jokes. Bar stools didn't work out for us, but I indicated we were also just thinking about a small couch or loveseat. Kay was very accommodating, walking us to the few options fitting our measurements, helping to measure each and explaining the features of each. She explained the current discount, the choices for pickup, delivery and warranty. Kay was not pushy in the least, making for a pleasant, informative shopping experience. We ended up purchasing a love seat and ottoman without being totally clear on our measurements. Kay clearly explained our 3 day window of time to confirm the sale. Altogether, a positive experience exploring what was available. I recommend working with Kay!
Awesome service from Olu.
Went in looking to purchase a recliner and consider possible future options to remodel my living room. I spoke with Christine Gowan. She was amazing and did a great job showing the store's options. I ended up purchasing way more than a recliner since the prices are great and the customer service was impeccable. Christine answered all my questions and helped with a great deal on a sleeper sectional, ottoman, and a recliner. She's incredibly intelligent with a great understanding of what her company offers and how to approach the best deal! I will forever return to Ashley Homestore for future needs based on today's experience. Thank you Christine for your help today. You made my day!
Excellent experience with Napoleon Cunningham!
I gave this place 5 stars because David the sales manager went above and beyond for me. I walked into this store with other items in mind to purchase. But when David started showing me around, I literally came out of there with a living room suite, kitchen table, coffee table and bar stools. He was very patient with me and he helped me match those items. I’m excited about my furniture and I cannot wait for it to be delivered!!!
I worked with Patrick in the store. He was always very polite, professional, and helpful. The guys that delivered my furniture were just as amazing. Very respectful, moved the furniture where I asked them and didn't complain or flinch if I asked them to move it again. Took great care of my property and furniture!
Christine was amazing! Super nice and very helpful!
Olu did a fantastic job very professional Would come back to do business
Love service with Polo today.
Olu took care of us. Good sales experience.
Buyers beware! The rep in the store was great but better really check your furniture before delivery people leave. My sofa was delivered with no legs which I noticed right away & reported it. But didn’t notice my recliner was uneven& a nail was sticking out in the back & the handle on the side was also messed up. I reported that also within the first hour. But since I didn’t say anything to the delivery people it was now turned over to the repair team. It was no longer an Ashley Furniture problem. I was then told no one serviced my area which I’m about 20 minutes away from the store & I would be turned over to a third party. I can only be home in the afternoon but they told me they didn’t have afternoon appointments in my area so now I’m told some one else will have to come. They sent a box with the new parts & it’s basically taking a new recliner & refurbishing it to be a new refurbished recliner. At this point I asked if I could have someone come get it & nope it’s mine since I did not decline it at delivery. Now I month & 1/2 later I have an appointment that I’m still gonna have to take off work early for to get my new recliner refurbished & legs put on my sofa. So I will never buy from them again.
****EDIT to this - Ashley was awesome when they were selling me a piece of furniture. But when something didn't go right with the delivery (they didn't set it up properly - didn't install the legs on my server and left me with no hardware to do it myself), my salesperson ghosted me and told me basically that it was my problem. I paid $150 extra for delivery and setup, and was told by the local Spartanburg Ashley store that "they are just salespeople" and that they can't help me figure out how to get the hardware sent to me - that was my responsibility. I spent hours on the phone with an out of town call center and still no help. BEWARE if you need help - don't purchase here! I try to support local instead of buying online, but I have gotten better customer service with online companies than this. I will not be shopping here again. Original post when I purchased: Kay Griese is awesome! She isn't pushy at all, but she was very helpful to me and my mom when shopping at the store this past weekend. She helped my mom even though she just purchased an inexpensive clearance item, and she helped me make a good decision about a kitchen item. They have good quality furniture here and it's a pleasant experience - especially to have someone knowledgeable about what you are looking for. Thank you Kay!
Kay is great! She is knowledgeable, honest and quick. We purchase all of our furniture from Ashley now. They also have multiple financing options. Great store, great employee, great time!
Olu did wonderful!
Keeba was a great sales lady she greeted us at the door and was very polite. She helped us with all our questions. She wasn’t pushy and was very patient with us.
Keeba was a great sales lady and she took really good care of us. She wasn't a pushy sales lady and I really liked that about her.
Store associates force furniture protection policy on you and it is worthless. Made a claim to have brand new furniture repaired that was damaged upon arrival. The appointment was scheduled a month out and the day of the appointment No call or No arrival by a technician and now Ashley wants to schedule another appointment another month out.
We received wonderful service from Mason. He was very friendly and helpful. We were able to find the perfect table for our needs.
Keeba did great in helping.
Mason was amazing and very helpful tonight! He gave me good discounts, can’t complain about that!!
Great products, even better experience! Mason helped us find the perfect living room and dining room furniture. Thank you Mason and Ashley HomeStore!!
Mason was very helpful and I found exactly what I needed!!
Olu was super helpful in helping us purchase our new couch! We would recommend to friends and family. Thanks again!
Napoleon was wonderful he was very professional and I will definitely come back again and refer you guys thank you
Recommend Polo. He was so very sweet and helpful.
Our salesperson Keeba was amazing! She helped us purchase our new sectional for a great price and was very friendly! We will be back to see her for our future furniture needs.
I went into Ashley furniture in Spartanburg South Carolina. I needed help with finding a great mattress as ours was worn. The manager, David Boyd, met me at the door and asked if he could help. I said sure I needed to look at Tempur-pedic mattresses. He pointed out the different things that each level of mattress does and helped me to choose the right one. I am so excited about this one! And I love Tempur-pedic.
Mason was one of the coolest salesmen. I would recommend him if you go to Ashley Furniture near westgate area Helpful and professional
Kay and Keeba provided great service and answered all of our questions. Great selection and service at this location.
Christine Gowan was very helpful when it came to finding a new couch for our living room! I highly recommend going to Ashley furniture and asking for her.
Great experience at the Spartanburg store, our assistant name was Kay, she was very helpful and knowledgeable, explaining everything around the store, giving us different options, it made our sofa buying experience very easy. We will definitely come back to shop with Kay for our furniture needs next time.
Mason was perfect as always!!
Mason was so fantastic, very helpful and a great sales expert! Go see him if you need anything!!!
My husband and two children went to purchase new living room furniture and were greeted by Keeba. She was so nice & helpful. She was very attentive & check in with us the perfect amount. She was very friendly & super easy to work with. Whenever I had questions about if they had something in a different color or if they had something to match what we liked, she would look it up & show me any thing online that wasn’t in the showroom. This is the first time we have ever bought new furniture and she made it a wonderful experience!
Mason was a great help in choosing the perfect living room furniture to fit my needs. He’s the one to deal with if you’re ever in Ashley and want good assistance
Bought a mattress from this location. The employee Olu was very helpful in making sure we found the mattress we needed!
My husband and I went in to just look for a new couch this past weekend. We were met at the door by a salesman named Patrick. He was very nice and let us know about the different purchasing options and sales. We browsed for a bit and I can appreciate that Patrick was not standing over our shoulders the whole time. We found a couch we loved and ended up buying it! Patrick made the financing and whole buying experience effortless. He was very informative. We will be back to purchase other items from him and this store.
The customer service inside of this location is amazing. Furniture, delivery team and over the phone customer service is TERRIBLE!
Great experience! Our salesman Olu did a great job helping us purchase our new sectional couch and dining room table/chairs. We highly recommend Ashley Furniture and especially Olu!
Mason Wilson was amazing with helping us find the perfect bedroom set and mattress. He listened to our needs and want’s and help us through the whole process. We will be recommending him to everyone.
Raymond is one of the best workers here. He is sweet, nice and funny. Pleases leave him the best reveiws because if you met him you will have the best time in your life shot out to him. Love y'all. (PS.......I'm 9 and hate shopping but he made it fun for me) I cannot wait to get the furniture at my MiMi's house.
Kay was amazing. She helped my husband and I find exactly what we wanted. She let us walk around and discuss with each other without hovering and would periodically check in. She was personable, knowledgeable, and very helpful. We also received our new furniture the next week at the exact time it was scheduled. Overall, a great experience!
Mason was great with helping us and explained all the options. Will definitely buy from Ashley's again.
Keeba was wonderful!! She made my furniture buying experience very easy!
Olu, thank the good service you gave us this january 2nd, 2023.
Me and my husband would like to thank Patrick Rivera he made our shopping for furniture very easy he was very professional and helpful we found all we were looking for wonderful experience would definitely come back here again
Mason treated my grandmother with great patience and respect. Loved how he walked through the process from beginning to the end.
Mason was a nice salesperson! Helped my friend purchase a new bed and lets us take our time!
Derek was great I had a wonderful time with him and I'll definitely come back and see him
To give 5 NEGATIVE STARS would be generous for this experience that I had with Ashley Furniture in Spartanburg, SC. This is by far the worst experience I have ever had with any furniture company. After two delivery attempts, I have decided to cancel and get a full refund. We walked into the Ashley Furniture store location in Spartanburg, SC and were welcomed by Raymond, our sales rep with the warm southern hospitality that we have heard so much about. Raymond was very friendly, very patient and very professional. I looked around, saw and chose the furniture that I loved, paid for it and awaited delivery. Delivery of our furniture was suppose to take place before the holidays. In anticipation of delivery I was thinking of purchasing another piece that would absolutely go well in another room in my home. If all went well I would have easily spent well over $15,000 to get that certain look and style for my home. Unfortunately, I am very UNHAPPY and EXTREMELY DISSATISFIED. I had to entertain guest without any furniture for them to sit on. This Service was unacceptable and disheartening: · 1st attempt of delivery – Furniture arrived damaged and dirty (Furniture order was white) The guys on the delivery truck apologized as I refused the order and sent it back. · 2nd attempt of delivery – I thought because I was so inconvenienced with the first delivery I would definitely get the WHITE GLOVE NO HASSLE DELIVERY as advertised on the company website as well as in commercials, but the 2nd delivery attempt was worse than the first. WHITE GLOVE means there is a certain elevated level of care and attention to detail that is required and provided from the company. The white furniture was damaged, dirty and the plastic was ripped off. It wasn’t wrapped properly. The guys on the truck apologized again as I refused and sent it back. I called and tried to speak to managers and kept getting redirected to customer service representatives. When I finally spoke to a manager she had to confirm my order and then told me that I need to speak to another dept. in the actual store location. There was no urgency to make things right or resolve the issue. I recommend NOT doing business with them at all.
DO NOT BUY FROM ASHLEY! I've been a customer of theirs for several years but things have changed. They are no longer the company they used to be. I'm on my second repair for my electric recliner that I purchased in October. It has taken me two weeks to get through to the service department. They will order the parts but cannot schedule appointment until part is received. Part came right away. Then I was informed they were six weeks out to install. 4 wks in they called and moved appointment at one more week. After installing that electronic panel, I discovered the USB port doesn't work - so here we go again. I understand a unit can be faulty but the support and service from this company has downgraded to a level zero. Three months from purchase and the recliner has only worked for two weeks. I will never shop there again.
Olu was a pleasure to work with. He helped answer all of our questions and found the table we wanted! He even offered his help for issues with delivery, if any. He also offered his assistance on our next purchase. We will definitely look him up when we return. Thank you, Olu!
Polo was absolutely helpful! He was patient, kind and informative! Thank you so much!
We were in desperate need of a sleeper sofa for incoming out of town visitors and Pollo was the guy to help us out! He made sure we got the best item for the best price and was super helpful! Stop in and see him!
Olu. Did it a great job. Going ever everything. And help us to get what we needed
We worked with Napolian and had a great experience. Very helpful!
they were great!
My experience was great. I called in about some furniture, I spoke with Olu. He was very professional and helpful. He told me he would help me get what I wanted and he did it in a timely fashion. When I went into the store, he was the same way. I was in and out within 15 minutes. It was so quick and easy. He explained everything to me in detail and made sure all of my questions were answered! It was a great experience! This is one of the many reasons I keep going back to Ashley!
Great customer service with No pressure sale! Will go back again!
My husband and I have been looking for a sofa for almost 3 years. Today we went to multiple places to try to find one and our last stop was Ashley Homestore in Spartanburg. Let me just say it should have been our first stop. Not only were there so many options but also amazing quality and good deals. We were greeted by Christine Gowan when we walked in and let me say she was just absolutely amazing, extremely helpful, knowledgeable, and gave us plenty of space and time to talk things over amongst ourselves. I highly recommend asking for Christine!!! Wonderful experience today!!!
Mason Wilson is the person you want to speak with. Isn’t pushy and explained everything. Great experience and yes I purchased a couch and loveseat!!
We walked in and were immediately greeted by a salesperson in a nice manner, they did not bother us while we were browsing but did occasionally find us to check in if we needed assistance and it was consistently the same person. Not being mobbed by multiple workers trying to make a sale definitely eased my anxiety. David Boyd assisted us in our purchase and was amazing in making sure we understood the ins and outs of their furniture warranty program and policies. He was very knowledgeable and friendly. Edited to add in, if you cannot pick the item up yourself and live in a new neighborhood they can’t find your house and skip over your delivery and then they can’t deliver for nearly another week after that. My kids are without a bed. I waited from 3pm-8pm for my delivery on the 8th the driver called for directions and said it was 11 minutes out. 2 hours pass by and i get no call and nobody showed up for my delivery, only to call them back and their dispatch told them to move on to the delivery after me and that my delivery would be rescheduled, we’ll it’s not rescheduled for next day, now they’re now telling me that the majority of my order will be delivered on the 16th after being previously told that it was rescheduled to the 13th only to find out that only 2 pieces of my order will be delivered on the 13th even after we were told that all of our order was available for delivery. So if you can’t pick it up from them yourself, and you can’t put it together yourself and you don’t want to deal with being pushed around as far as delivery is concerned, don’t shop here.
Polo is the ultimate professional. Very knowledgeable and always finds a way to make my wife and I happy. I highly recommend him as a sales representative.
Polo was personable, helpful, but not pushy. He allowed us to take our time to shop, and then was available when we needed him. We are very happy with our purchase.
Great experience very helpful good product
Kay was a pleasure working with. She showed patience and genuine care in my needs and wants... Would Def be back to see her..
I’ve always been skeptical about Ashley’s furniture because it seemed so expensive! I decided to visit looking for a bedroom set. Derek was awesome! Any question that I had, he answered. I am sooo thankful!
Mason is very easy to work with and personable. Great experience so far!!
Polo is amazing. Great customer service each time we go in.
was with David absolute fabulous manager helped me and my mother with everything we needed the best!
David boys gave great service and our purchases were very easy!!!
Mason was wonderful! I definitely recommend going to see him for any furniture needs.
Keeba was amazing!! Made the whole process fun and easy. Great conversationalist and knowledgeable about the products. If you’re looking for furniture, stop by this Ashley location and talk to Keeba 💕
Keeba gave us a wonderful experience we walked in instantly helped us pointed us to where we need to go we came in window shopping and walked out purchasing a new sofa thank you for the experience
Our salesman Mason was absolutely wonderful! We did our entire purchase over the phone. He helped my mom with great pricing and the transaction was flawless. Thank you so very much!
Go see Pola Very polite and helpful . I highly recommend working with him
Great sales associate. He greeted us once we walked into the store, informed us on the new deals, and on checkout he explained the process of buying a new couch. What a guy.
Keeba was awesome. Very professional and helpful.
Good deals
My husband and I went to Ashley and had the pleasure of working with Christine G. She was very helpful and knowledgeable about the products in the store with a sincere desire to assist us in picking out the living room furniture we were looking for, in the color/material to match our decor, and within our budget. We are looking forward to our delivery and will update this review!
Great experience and wide selection. Polo help me out and answered all the questions.
Daniel was very patient and worked with us diligently to find us a sofa. The experience of buying a sofa at the last minute with family and company coming over to our new house for Thanksgiving was stressful but Daniel made it easy. I will shop there again and highly recommend.
Mr. Wilson was awesome. He answered all questions, went over layout of room, and announced us as VIP members!!! Best experience we have ever had with salesman.
Christine is the best of the best!
Ms Kay did an awesome job will definitely be back!
Great experience at Ashley furniture! Ask for Polo.
We had an excellent experience here we found exactly what we needed for a great price. Polo helped us out and we couldn't of asked for a better sales associate. 10 out of 10.
Danial was extremely helpful and flexible.
Friendly and very helpful service with the associate Kaye
I’m only giving a 1 because I can’t do a 0. I came in here with my 8 month PREGNANT wife looking for an electric recliner that can assist her in getting up because she has been diagnosed with pelvic girdle pain during this pregnancy. Long story short they had a tag on the chair we wanted for almost $1800 retail. They decided to give me their “best price” for Black Friday sale price of $1650. Went online sitting right in front of him. Found the same chair on the website for 1129 on sale for $999 and acted like they just found it when I showed them. They play games and inflate their prices in this store. Go look in person but avoid buying in store AT ALL COSTS. Saved myself $700 online instead of trying to support a sales person in store because of their dishonesty. They even asked me earlier if I had been shopping online before showing me prices which just proves this place to be a joke.
We bought a bed frame and headboard. It was delivered just a few days ago. We paid a an expensive delivery fee for them to come and assemble the bed. They did not put the bed together completely, screw were falling out the bed came apart as we moved it a few inches. Thank God my dogs did not put the screws in their mouth. They made a complete mess when they were assembling the bed and did not even attempt to clean up after themselves. On top of it being a terrible delivery and set up experience, we did not like how the bed looked in our room. We have called and spoken to many reps and unless they find the bed to be unsafe when they come back (who knows when that will be) then we can not return the bed.
Kay was friendly and helpful. She allowed us to look around without hovering!! Very happy with our purchase of 2 small recliners!!
Mason is the most professional outstanding individual I have ever done business with. I will never use anyone else when I am in the market for home furnishings. Very dependable and helpful. Honest and upfront. Goes above and beyond.
Napoleon was very helpful and patient while we picked out furniture. Great customer service!
Sales associate Christine Gowan was very helpful abd knowledgeable.
A great place to add on your home with
Great experience with Ray today! Very knowledgeable, great sense of humor and explained everything so well! Go see Ray and he will take great care of your furniture needs!
Olu was fantastic to work with! Highly recommend asking for him when you go in. He was a pleasure to do business with.
Keeba did an excellent job helping us find what we needed.
Kay was very friendly with a great attitude and a smiley face! EDIT made promises they did not keep. They can not keep up their end but threatened to charge us a fee. We had even confirmed a delivery date with the company and two days before they want to cancel and can’t tell us when we will get it but want to charge us a cancellation fee.
weird. Rxperience
Derek is absolutely the best sales person ever... you have to talk to him first
Kay was amazing! She was very professional, kind, and knowledgeable. Got us exactly what we were looking for at an affordable price, with a workable timeline on delivery. Great store with great people!
We were fortunate to have Keeba as our sales associate. She was very attentive, listened to our needs and was not all pushy. We enjoyed our visit and made several purchases for our new home.
Amazing
Christine was Amazing!!! So helpful and knowledgeable! I recommend you find her as soon as you walk in the door at the Ashley store in Spartanburg, SC.
Missing parts on a $800 bed frame
David was great! Did everything for us and made us feel so comfortable and welcomed. My family is happy with the purchase and the ease everything was done with.! Thank you
Napolean helped me find a bed that was beneficial for me. He made sure I chose something that was sturdy and dependable
Napolean was very helpful in assisting us with purchasing a sofa.
Mason Wilson is a top-notch salesperson. He knew exactly what we wanted. He went above and beyond any other furniture salesman we have ever dealt with. If he hasn’t retired by the end of next summer, we will definitely drive the extra miles out of our way and buy bedroom furniture. Thanks Mason! Steve & Kari
Great experience with staff that got us exactly what we needed
Yes my experience with Raymond Mack was very professional very kind and very helpful and new about all of the items that I asked for so every time I go in there I asked for Raymond Mack because I like the way he treated me thank you so much Raymond Mack 😊😊😊😊😊
Very Professional staff and friendly environment. Ohlu was very respectful and knowledgeable. Will shop again.
Wonderful experience, Napoleon helped us find the couch of our dreams, and this may be one of the only places locally to find confortable, well made furniture. 10/10 will be coming back.
Fair disclosure we didn't buy anything here. The staff were kind and friendly and let us walk the show room without being pushy or following us around. But the prices of the furniture were about 2-3x what they should be for the quality. Lots of showroom pieces were already wobbly and rickety. We've been to probably 12 furniture store in 2 months. From cheaper to higher end and this store stuckout for how out of wack the prices were for the quality they were selling.
Pollo really helped us out and he’s very professional and nice. He gave us some crazy deals. If y’all need any furniture definitely go see him at the Ashley store in Spartanburg!
Christine is absolutely amazing!!! The best sales rep ever!!! She was so friendly, kind and not pushing.
Pollo was amazing and was very helpful.
Napoleon was very helpful and thorough. Please get him a faster computer!
I'm sure their furniture is fine. But I have to say, 2 employees were extremely rude to another employee- like high school level. It was embarrassing to watch as I felt bad for the employee who did nothing to be treated the way he was. 2 other employees witnessed this as well, and said nothing. It's seems like an environment I wouldn't want to work in, and definitely won't be supporting.
We had a great experience here. Our salesman Napoleon was so pleasant to work with and very helpful!
Only rating one due to zero is not available. Absolute worst company that I have ever dealt with. Customer service does not exist. Waited a week to receive the furniture. Did not arrive on the date promised no phone call nor text, was told it would arrive 3 days later. Nope! Now being told there was a glitch in their system and delivery will now be delivered another 3 days. All the while we are prepared for the furniture gave ours away the night before we were to receive ours. Now, with company coming no place to sit. We offered to pick the furniture up, was told this is not allowed. I am absolutely disgusted with this company
Keeba, helped me with what I was looking for and it all came together wonderful! Thanks Keeba!
We purchased a floor model sectional from Rob. When we were starting to load it in our truck he stopped us and said their "system ate the payment" and we needed to let him run the card again. We logged onto our bank card first to check and the charge was there pending. He said he had to run it again before he could give us the furniture regardless. We weren't okay with that and made it very clear but he wouldn't take no for an answer and said that his manager wouldn't be helpful if we tried to get them involvled so to be able to get the sectional we had to let him run it again. Both charges did end up posting to our account and we had to spend hours on the phone to try to get it taken care of. After telling the manager Tori that I wasn't okay with her telling me I'd have to wait a few days for an answer from corporate about whether or not they could refund it she was extremely rude snapping "come on get real" at my expectation that they should be able to issue us a refund immediately. I can't believe this place handles themselves so unprofessionally. Buy elsewhere! Tori claimed it was the first time she'd seen anything like this but another sales person at the store that I spoke with said yeah sometimes our system does this and sometimes the payment goes through and sometimes it doesn't...so if you don't want to run the risk of paying for furniture twice and jumping through hoops to get your money back shop elsewhere. This isn't like having your card swipped twice for a pizza. These are huge purchases that can make someone overdraft if charged twice. And to the store representative responding to these reviews please do not tell me to contact the text line number because I did that already and never heard back from anyone.
The two guy that help me I think his name was Raymond I can't remember the name of the other guy he was training but they was awesome on helping me find what I want they deserve more than 5 stars
Mason is fantastic to work with! He helped me a little over a year ago when my boyfriend and I were buying a house. This is the 3rd time I have gone back to order more furniture with Mason. He is very helpful and pleasant and great to talk to.
They were able to quickly cancel my order apply my military discount to my instore purchase. I am in route to receive my order tomorrow. Thank you Ashley Furniture.
Mason was a wonderful salesman. He was very knowledgeable about how we could make the best deal. He also gave us space to decide on our own what we preferred
Ordered furniture. It was supposed to be delivered in November. By April we still had not received anything. We cancelled the order and went with another company. Was told that there would not be any fees charged. They charged a 10% fee anyway and didn’t even tell us. Terrible company and customer service
Raymond was on top of the details to explain the nuances of our options. A very good experience!
Worst furniture store in the U.S. that's all I got to say about it
Purchased a server and two cabinets. Mason the sales man was great. He greated us and said when ready he would help us. He was not pushy. Very nice and great customer service. We purchased both and were very satisfied with service and from Mason. Will be going back.
Keeba was very helpful and welcoming. We enjoyed working with her to complete our purchase.
I waited 6 months to recieve my dinning room furniture, the day of delivery I was told it wouldn't be delivered because I had to resign my finance agreement, because it expires every 6months. The finance agreement expired before I receive my furnature when you don't make a payment until your furnature is delivered. Now I have to wait 3 more weeks to receive my furniture.This is ridiculous! 0 stars
Mason is good dude! He allowed us to look around at all options for a dining table and chairs. He is the Man!
I went in not knowing exactly what I wanted but I had an idea. The floor rep Ray greeted us when we came in, and directed us to a good starting area. I found The One almost right away. Ray got all the paperwork ready and got us all set up quickly. He was friendly and very helpful and not pushy AT ALL. He explained all the arrangements simply. It was absolutely a pleasure to deal with him. All the store associates were nice as well. As far as selection goes, it's hard to beat this place.
Tory, the manager, is very rude. She never greeted me even after I greeted her. As I stood at the counter she didn’t bother to lift her head from her computer screen to talk to me. I did find other assistance with the sales team. They were awesome.
I was very please with this store . The office Manager Melanie was very helpful and professional and knew her store and furniture very well and she and Polo was very helpful with making our decision on which sectional sofa to buy , we will definitely shop here again . We also love the look and feel of the store it was staged well and gave me many ideas for furniture for other rooms in my home.There was no pressure from either of them and the experience was very enjoyable.
Christine was such an amazing help along with her sweet personality! She was so good to my nephews who came along for the ride and really pointed us on the right direction for what we needed. She answered all our questions readily and just was an overall pleasant experience.
Thanks for the fuzzy blanket, Patrick!
I needed a dining set. I went in and I assumed everything was too expensive. To my surprise, I found what I wanted for an awesome price less than I expected.
I went in to purchase a item that I was looking at for a little over a month. I spoke with a sales rep on Saturday and he (Rob) really worked everything out perfectly for me to come back and buy on a Monday. The online price of the item was different than the store price originally, so on the day of the purchase a new sales rep helped me. He assured me that the store matches online prices. She let me know that the manager would have to approve the markdowns which was fine. The manager’s attitude was horrible. She seemed very aggravated about me presenting her a card that had the pricing of the items written by Rob. She was also frustrated that online prices and delivery did not match in store stipulations. On at least 2 attempts she toggled with the price and it was still not reflective of the price it should have been. As she did this, she continued to rant about how online was a nightmare and the prices I was told originally. The associate found another team member and he fixed it. I love the product and I knew that I was going to buy it. I just did not appreciate her acting as if I control their online prices and was subject to hear her frustrations with the company. I told her numerous times that none of that had anything to do with me; I just wanted to purchase the item for the price I was told and leave. After I purchased with cash, she did find me in the store to apologize. I kindly spoke with her, but do not accept the apology. She needs to understand that it does not cost anything to be kind considering that customers are putting thousands of dollars into her store.
Absolutely wonderful sales people .Interest free all MY home furnishings will be bought there
They were very nice and helped me get everything I needed.
I have had a long standing confidence in the products, and this visit I was helped by Raymond. I’m glad I had the opportunity to enjoy the family atmosphere and genuine care for my furniture needs, which were met by a team who went above and beyond. This is the norm I have come to expect when shopping here at my local Spartanburg store.
We were greeted immediately upon entry by Kay. She was friendly and very attentive. The General Manager Melanie also greeted us and was helpful throughout the process and proceeded to check in throughout our visit. They were very helpful in answering any and all of our questions. They were very patient while we made our decisions. Will be back for our next purchases.
David Boyd was very knowledgeable about what I wanted. I came in told him I wanted a temper pedic mattress he showed me the difference in them I had one a few years back went got another mattress was not happy went back to temper pedic mattress
Our Salesperson, Christine Gowan, was great! She worked her magic and worked a deal for us. Go see Christine if you are in the Spartanburg, SC area.
We bought a mattress set for a great price. Our sales representative is Raymond Mack. He is great, he listened to us and gave us an awesome deal. Special Thank you to Raymond.
Just ordered an awesome sleeping system from Sales Expert Mason Wilson, and also worked with Melanie Pratt, General Manager. We had purchased a great sofa from the Spartanburg store before they moved to their new location, where we first met Mason, and we didn’t need to go to any other store to purchase our new bed. With having ADHD, I found both Mason and Melanie both very patient, answered ALL my questions, and were very supportive. Financing was easy, also.
Very pleasant shopping experience! Our sales representative was knowledgeable and super friendly! She made the entire experience a pleasure! Ask for Christine Gowan!
Very helpful, nice store
***Update August 2022****REQUESTING ANOTHER REFUND BECAUSE WE STILL HAVE NOT SEEN TWO PIECES OF FURNITURE WE BOUGHT MAY OF 2022!!!**** ****NOT RECOMMENDED!!***** Nice furniture. Negatives are: - It's pricey. - Delivery can take anywhere from 1 week to 6 months! -If you don't get your furniture and just ask for a refund, that refund may take about 2-3 weeks before you see it back in your account.
Great selection of furniture and the salesman was very helpful in finding the furniture we were looking for.
Ashley Home Store is completely inefficient and cares nothing for the customer i ordered a simple dresser 2 months ago. I set up delivery im told the order will come by 7pm it never comes I call Ashley who told me I had to call after 2pm to schedule another delivery. This was expressed to me after talking to 5 different customer service reps. When i finally reach rescheduling they tell me they can't reschedule a delivery until the item is inspected again and released by the wharehouse. I ask the rep when that will be she doesn't know just tells me to call again oh great more hours on the phone its not as if I work or anything. Then i get the chance to reschedule only to be told the only date available is another 2 weeks away and Surprise Surprise this is the second delivery day with no dresser. Ashley Furniture cares nothing for your time and is completely unwilling to stand by their own scheduled delivery days. They make no effort to be convenient or helpful and customer service is a long drawn out process that gets you nowhere. ive learned my lesson so you don't have too please don't order from them!
My experience at this store is always amazing! The staff are always so nice and willing to help out in any way possible! I’ve never once walked into the store and not been greeted with smiling faces! Definitely recommend!
Very knowledgeable & helpful staff. David assisted us with our sofa selection. He showed us all the sofas in Ashley stock that we described. His professional opinion was valuable!
Salesman very helpful and polite.
Bought dining set and was told our bench would be here by November. I've been given the run around ever since. It has now been 9 months and I don't have my bench that goes with the set. I've asked that they deliver the one on the showroom, but they refuse as they say they use it to sell more sets. How can you sell what you cannot get? That's fraud! I'll never buy another item from this place. And they could have easily delivered the showroom piece since it's been 9 months and they still don't know when I'll get my furniture. Seek furniture elsewhere! Update: noted that the owner said to text the number in response. I've done so for no reason. Same story. They refuse to do what is right. It is absolutely fraud to sale you goods that they cannot get and they know this. Stay away from this place! Buyer beware!!!!
We had the best experience with Armani Hill, he was polite, gave us time to look and make decisions and got us a great deal!
I have shopped Ashley in Spartanburg, SC several times and have always been impressed by the excellent customer service. Yesterday was no exception, Christine is a friendly and knowledgeable salesperson and really took her time.
Great experience! Everyone was so knowledgeable and helpful, most all very friendly Polo in the Spartanburg store was Great!.
WHY AINT MY COUCH HERE YET
These guys were great, friendly and professional. Got a great deal on a furniture set, plan on going here again for future purchases.
Want great service with a knowledgeable salesman of furniture?Go to Ashley Furniture and ask for Armani! Thanks Armani for a great buying experience!
Very helpful gave me great deals since I am young and just started my credit
I would not recommend this place at all. If you order your furniture from Ashley, they take your money and you may not ever receive it. You can never talk to anyone other than a sales person if you have an issue. I ordered furniture from them in November 2021 and they could not tell me in April 2022 where it was, when it was going to be in, and they refused me to talk to a manager. And they refused to give me a 100% refund. They also refused to give me the floor model. If you give them the money, and if they are taking everyone's money like they did mine, how are we to know in a year+/-, you don't get your furniture and they go out of business (and in this day it is very likely) and then you are stuck without your money back or your furniture. Basically they just stole your money.
All I have to say is horrible delivering service!!There not even worth one star
Great customer service. Friendly employees clean store. Good prices for what I wanted
I knew what I was looking for when I walked in. I was greeted by Patrick, he told me where to begin my search in the store, told me to let him know if I needed help, & left me to my shopping. No pressure tactics or following me around the store. WhenI found what I was looking for, he helped me & no pressure to buy anything else. Answered all my questions. Great shopping experience. I’m a customer now.
I have had the absolute worst experience with this company and store. I purchased a bed 2/14/2021 and have officially canceled my item. 4 months in I quit receiving notifications text. I had to call for updated and they gave me the run around, No one knew where my bed was or could not give me the littlest bit of information. I actually got the comment that it's on a boat in the water. I went in to the store at a year of waiting on this bed and the manager told me that they had all the pieces except for my head board and that I was the second person in line. I was still frustrated they gave me no other options then to cancel my order or wait. I asked if their were any beds that I could get right away. I was given the option to get something made in the US but when given those options they were not similar at all to the bed that I bought. Was told that it could be 2 weeks to 2 months or more before my headboard got here. So I left and made the comment that I want the bed I paid for. I've been very respectful up until the end. I know these people have no control over shipments but at this point it is ridiculous. No one has stayed in contact with me. When I went to go cancel my order they deleted my order. They deleted that I ever had a order. They told me they would send me emails and stay in contact with me about my full refund but instead I had to call because they never emailed me any information. When I finally got a hold of someone to check on my refund, they told me that my refund had to be done a different way then usually because they deleted it and didn't cancel. I'm have been beyond frustrated and will not work with this company or ever recommend.
I really enjoyed my shopping experience at this location. They gave me my space to shop and answered my multiple questions . The store manager David was very thoughtful and gave me excellent customer service. I definitely will be back. UPDATE: UPON DELIVERY THIS STORE ORDERED THE WRONG PIECES AND MY SECTIONAL DOES NOT CONNECT. I HAVE REACHED OUT TO CUSTOMER SERVICE MULTIPLE TIMES AND TWO MONTHS LATER I STILL DO NOT HAVE THE CORRECT FURNITURE. MAKE SURE YOU DOUBLE CHECK YOUR ORDER IF YOU PURCHASE INSTORE
Had a great buying experience with no pressure to purchase and the prices were right.
Friendly sales manager and great help in explaining the purchase of the dining table and chairs. Looking forward to doing more business when shopping for other furniture in the next few months.
Great customer service and high quality furnishings.
Omg we got broken sofa wait long while go to store offer sofa that didn’t like so ask for my money back policy said they need charge 10 percent Iam out of 200 dollars free money taken. Way
Excellent sales and support from Kay at Ashley today
Very helpful David did a great job helping us with everything we needed will shop here again
Excellent service. The salesman, Mason, was available at any time but did not crowd us or try to sell us anything we did not want. My daughter and I roamed freely throughout the store and found exactly what I wanted. He took excellent care of us throughout the whole process. Thank you so much. Quality. We found very good quality furniture keeping in mind the pieces are used for physical testing by the customers but know when my furniture does arrive it will be brand new. Affordability. Everything seems to be more expensive these days, but we found our choices were well within our means and even less than I expected to pay. All in all a wonderful experience when one is looking to buy new furniture.
The whole experience was excellent! I would like to particularly mention Christine, who was handling my purchase, and say that she was one of the best sales representatives I've had at any store, not just Ashley's. She was professional, friendly, actually knowledgeable about the products (which is a big deal to me), and didn't waste my time trying to sell me extra items that I wasn't interested in. All in all, it was actually an enjoyable experience, which I don't normally say about shopping for furniture! So, I highly recommend going to the Spartanburg Ashley's store, and remember to ask for Christine!
I’ve always bought furniture with Ashley! I love the customer service and the quality of furniture they have. Patrick at the Spartanburg store is the best! Very helpful and resourceful. Update: it’s crazy I posted this and now I will no longer be a customer. Very unorganized, nobody knows what they are talking about. I’m very disappointed in Ashley.
The most disgusting furniture store! The staff does not want to work and lies about the delivery time of goods! The online support service is also disgusting doing their job! Refunds are made in installments, although they asked for the entire amount for all purchases! Disgusting attitude to the buyer! I won't go there in my life and I don't advise anyone! I have been waiting for my refund to the account for more than a month and they all tell me that a refund will come soon, but there is none! This is the worst customer service I've seen. My score is -1/10, because you don't even deserve 0!
Very nice and professional salesman along with a well organized and clean store in Spartanburg, SC.
We were greeted immediately when we walked in each time we visited. The first time we spoke with Daniel and he was very helpful. Today we worked with Napoleon. He was super nice and helped us get the deal done. We are very happy with are purchase.
Had a great experience all around super nice, very present and helpful and saved me a lot of money 100% recommend them
Beautiful furniture, everything neat and clean.
I like the service form polo
Went and shopped for a new sectional. POLO was very nice and cared about helping us find something budget friendly for the cheapest option. Definitely recommend asking for him!!
When to this store last night , looking for a Full size bed, no employee just one clown, disrespectful sale person sent me to the kids area ,nobody for the store come to me an ask if I need anything, very unpleasant experience. 0 🌟
Customer service was great
the people, especially Mason Wilson are awesome
Absolutely the most unprofessional, deceiving and disorganized furniture company we have ever dealt with. We purchased a couch that we paid cash for. We decided to finance a bedroom suit. Upon signing the paperwork for the bedroom suit, they tricked us into signing financing paperwork for a protection plan on the couch with us thinking it was for the bed. I’ll admit, we should have been more aware of what we were signing, lesson learned. We ended up canceling the order for the bedroom suit as they couldn’t tell us when it would come in. After receiving bills from the company we were going to finance thru, we discover it was for this protection plan. Who finances a protection plan for something they paid cash for?? Apparently us, but not on purpose. They refuse to cancel it. Not only this, but when we visited the store just a couple weeks after buying the couch to look for a kitchen table, an employee made a comment to another employee about how she “knew exactly who we were” loud enough for my husband to hear. Needless to say, we took our business elsewhere and will NEVER return. If your thinking of buying furniture here I’d suggest looking elsewhere first.
Ashley Home Store absolutely SUCKS! I ordered my new bedroom set March 2021 and it was not delivered until December 18, 2021 (9 months later). Throughout the process I had to call for updates, there were NO COURTESY CALLS or follow-ups and discovered they were GIVING MY PIECES TO OTHER CUSTOMERS! As if that was not enough they delivered the WRONG MATTRESS and here I am on February 8, 2022 NEARLY A YEAR LATER still trying to get the correct pieces. I'm going to share on WSPA and WYFF news because I'm a HANDICAPPED INDIVIDUAL who has been and is being bullied by corporate America.; name ASHLEY FURNITURE! 💯😡
I went into buy a new mattress with my uncle that he’s so graciously purchased. I believe it was Kay who helped me figure out the best financial options and with some help from her manager we got it figured out. The customer service was very pleasant and over all a good experience
Mason Wilson was our sales person..he did an awesome job😊
Quality and variety of furniture! The sales staff and not pushy, allowed to look on your own.
This is an account of our experience with Ashley Home Furnishings that has resulted in the lowest possible rating we can give. If you want to skip the details for the main point, please see the last paragraph: My wife and I went to the AHF store in Spartanburg, SC on 7/24/21 to look at patio furniture to place in a sunroom we were converting from a screened porch. We met with sales rep Mason who showed us several different suites. We found one we really liked and sketched out a lay-out of the room with the furniture dimensions. We were not sure if the furniture would work based on the size, and were told we could place the order and if it did not work, we could find one that did. We placed the order and were told that there were delays due to supply issues and could expect to have the items delivered “in October”. We understood and accepted that timeframe. For the next several weeks, I would receive periodic texts from Ashley advising that the order was still in process and we would be notified once available. These texts stopped after about 6 weeks. October came and we heard nothing, so we called Ashley customer service and was told there was still no ETA on the order. I called both corporate and the Spartanburg store in November but the order was still in process. Mason told me that it was outside the 16-week timeframe and some cost allowance would be given as a result. On 12/7/21, I called customer service and spoke with Tony, who said that all of the items were now available to be delivered and could be scheduled for Tuesday or Thursday of the following week. I told him I needed to check the schedule and would let Ashley know the next day. He said that was fine and he would make notes so that anyone there would be able to assist in setting up delivery. I called the next day, and Shamika said there were no notes on our account about delivery, there was no “Tony” there, and that the only items available were the sofa and two chairs -the center and end tables were not available. I asked when they would be and she said there was no ETA on them -it might be April but she did not know when or even if they would be available. There were still unfilled orders for these items placed before I was in July. We were welcome to consider replacement items, but I told her we ordered as a set and that is how we wanted it. I called Mason on 12/22 and explained that the order was missing items with no ETA given for the missing items. He said he would make a call to check the warehouse and get back with me in a few days but I did not hear back. We set partial delivery of the available items for 12/28 with a promise to deliver the other items “when available”. When the items arrived, the delivery team quickly removed the packaging around the sofa and chairs but left the cushions in their packaging. I was handed a tablet to sign confirming that we had received the items and they promptly left. As we considered the situation that afternoon, we were not comfortable with the fact that Ashley could not provide any estimates on when the missing items would be available or even if they would be. We were also not pleased with the size of the furniture in the room -it was too big and could not have accommodated the tables. We decided to do what we were informed was an option when the purchase was made - that we could return this order and consider another set. The next morning, I called AHF customer service to arrange a pick-up of the furniture and was told that we could not do any returns after the delivery was made. When I informed them that this was not what we had been told, they said my request would have to be referred to the “return team” for investigation, and to allow 5-7 business days to receive a response. I asked if I could speak with someone on the team, and was told they couldn’t allow it. I asked if I could send an email explaining our situation and include photos of the furniture that we had preserved in the same state as when delivered (cushions still wrapped, etc.). They said no, and I requested to be called as they investigated and the rep said she would note that in her correspondence. I then called Mason to see if he could assist and he said I would need to deal with corporate, that he could only cancel the undelivered part of the order and I told him to do so right away. I did not receive a response within the allotted time, so I called customer service and Felita said since there was no response a second request would have to be sent. I explained that these delays were causing us stress in making sure the furniture was unharmed while they investigated. On 1/11/22, I called and spoke with Dora who checked our case and said the last notes were that we had accepted the delivered part of the order and the return request had been cancelled. I informed her that was completely incorrect from the prior conversation, and asked to speak with a manager. I was referred to Meeka who said they would not allow returns but would check with a return team manager and get back with me. At this point, we are beyond frustrated and decided to meet with Mason in the Spartanburg store on 1/11. Mason said he did not have authority on the matter but would talk to the store manager the next day. On 1/14, I received a call from store manager Chris who had reviewed our case and said he would contact corporate about it, and would let me know “later today (Friday) or Monday”. I did not hear back, so on Tuesday (18th), I called the store and Mason said Chris was off until Thursday but he would have Chris call me Thursday morning. When I did not hear from Chris by 3:00, I called and he said he had checked with corporate and they declined the return request and “there is nothing more I can do”. I asked if they had considered any credit, etc. for an exchange, and he said they would not consider that either. To summarize, this experience has been extremely frustrating for my wife and I. We did everything we were told by Ashley and gave them the maximum time to help resolve this matter, but now realize that they never intended to help from the outset. I spent hours on the phone and in the store over months of time and was hopeful that we would receive quality customer service, but see that was just wishful thinking. Ashley led us on with hopes that the “return team” would actually investigate and consider our case which very valid and reasonable. We are now stuck with part of an order that will not work in the room for which it was purchased. Therefore, we caution anyone who considers doing business with Ashley Home Furnishings -their promise of quality customer service is only lip service -nothing more!
In july of last year my husband and I visited the Spartanburg store in hopes of buying some near furniture for our sunroom. We we unsure of the furniture we choose would fit, but our associate Mason informed us that if not, it wasn’t a problem, we could return it. So we decided to make the purchase. We were told there would be some delays and that it would be October before we would receive the furniture. With that knowledge, we still continued with the purchase. October came and went, and yep, no furniture! So in November, my husband made a called both the local store and corporate, but neither could tell him a date for delivery. By this time, I was getting extremely aggravated, I had already waited 4 months, and now I’m hearing they have no idea when I’ll get my furniture! Finally in December my husband spoke with customer service and was told that all items were in stock and we could schedule a delivery date. So we picked a date and he called back only to be told there was no record of the previous conversation, and only part of the order was ready for delivery! As frustrated as I was, I decided to set up a delivery for what they did have in stock, and then just wait for the rest. I wanted all the pieces I had intentionally orders! So, the partial order was delivered, with very little help from the delivery team. They basically dropped it off and left. Of course, like I was afraid of, the furniture didn’t fit. But I was told we could exchange it, so I wasn’t too worried. However, several phone calls, by my husband, and speaking to several different people, both on the phone and in the store, I am stuck with furniture that doesn’t fit, they are refusing to let us exchange or return it! I will never make another purchase from Ashley Furniture, nor would I recommend anyone else to do so as well.
One star because there is no zero for a review . In july of last year my husband and I visited the Spartanburg store in hopes of buying some near furniture for our sunroom. We we unsure of the furniture we choose would fit, but our associate Mason informed us that if not, it wasn’t a problem, we could return it. So we decided to make the purchase. We were told there would be some delays and that it would be October before we would receive the furniture. With that knowledge, we still continued with the purchase. October came and went, and yep, no furniture! So in November, my husband made a called both the local store and corporate, but neither could tell him a date for delivery. By this time, I was getting extremely aggravated, I had already waited 4 months, and now I’m hearing they have no idea when I’ll get my furniture! Finally in December my husband spoke with customer service and was told that all items were in stock and we could schedule a delivery date. So we picked a date and he called back only to be told there was no record of the previous conversation, and only part of the order was ready for delivery! As frustrated as I was, I decided to set up a delivery for what they did have in stock, and then just wait for the rest. I wanted all the pieces I had intentionally orders! So, the partial order was delivered, with very little help from the delivery team. They basically dropped it off and left. Of course, like I was afraid of, the furniture didn’t fit. But I was told we could exchange it, so I wasn’t too worried. However, several phone calls, by my husband, and speaking to several different people, both on the phone and in the store, I am stuck with furniture that doesn’t fit, they are refusing to let us exchange or return it! I will never make another purchase from Ashley Furniture, nor would I recommend anyone else to do so as well.
Kay was very helpful at the Ashley Sptbg location. They have a great selection and a good sale going on right now.
Best furniture shopping I have ever done. Over the years I have bought furniture more than just a few times. It's always been not a great experience. This time has been absolutely amazing. My sales person Christine Gowan was more like an old friend than someone I just met & purchased furniture from. I had a coupon & she fully explained how the sales price was a better deal than the coupon. Most sales people would not have bothered. She truly cares about her customers. Even though we were still in a pandemic & delivery times were unsure Christine totally settled my fears. The Spartanburg store should consider themselves extremely lucky that they have such an awesome sales person. Thank you Christine Gowan your help was deeply appreciated.
I purchased a chair and ottoman mid Nov of 2021. The day before pickup, they called and said the ottoman has not arrived but the chair is ready, do I want to get the chair and we will deliver the ottoman for free. I went ahead and picked up the chair but 2 months later still no ottoman. Had I have known, I would have never picked up the chair. I have called twice and they will not even give me an idea when it may be available. Do not pick up or accept any piece of furniture from them unless the entire order is available.
We can always find exactly what we are looking for at Ashley Furniture- and the customer service is over and beyond. Christine was our sales person - she helped us find exactly what we were looking for and explained all the good points of the sale and we walked out very satisfied customers!! We look forward to our new bedroom set arriving in the next couple of weeks. Thanks Ashley !! Another room in our home is happy with you in it.
Pleasant buying experience. Knowledgeable friendly staff. Rob was fantastic! Very accommodating and provided additional services, such as accident insurance, that many other stores don’t offer! Will definitely be back!
Check out Daniel he will get you right
Great experience. Go see Mason, he will take great care of you.
Was greated immediately and a very clean and bright store
The sofa we picked out turned out to be too large for our room. After a few phone calls they agreed to let us exchange. The associate in the store was extremely helpful and we were able to pick out a sofa that will work in our safe perfectly. Thank you so much
I went in for a recliner for my son in law and received an excellent price for a complete Living Room ensemble. Very anxious gor the pieces to arrive. Many thanks to the GM that assisted me. Merry Christmas to all.
Mason was wonderful and is a great asset to the company!!
Great showroom, good quality, good service
I was very impressed with the customer service I received at the Spartanburg SC location. Christine is awesome. She took her time with us. She was very patient, and informative. She is awesome at what she does. I highly recommend anyone wanting to buy any furniture at that location ask for Christine.
😘😘😃😃😃...I have used Ashley Home Store every since I moved here to SC. That's 7yrs now and I expect I'll continue using them forever. I've never bought anything that wasn't of good quality. We decided to update our home and found exactly what we were looking for almost immediately. And ❤ the salesman. He wasn't pushy and gave us the time to be positive about our choice. Thank you so much for your time and kindness. Ricardo and Linda C.
Christine Gowan was great ! She wasn’t pushy she showed us around at what she had that we were asking for. We wandered around on our own . We actually ended up purchasing a bedroom set that we didn’t go in there for lol . She was very helpful when we needed her for that purchase. We also purchased a set of lamps for cheaper than we saw elsewhere. Yes we will definitely go back and ask for her help again!!
Mason is awesome! He’s great to work with and makes sure you are happy from beginning to end of purchase!
Mason was great. He was very professional, friendly, patient, and worked through everything to give us the best deal in a timely manner. The furniture was delivered four days after the purchase with no issues. Overall = Great experience.
My store salesperson was Kay. She was awesome! She was so helpful with her guidance and suggestions. It made our experience wonderful! We have been won over and will be shopping exclusively with Ashley Home furnishings! Great experience, great staff!!!!
Greeted promptly by a courteous, non-pushy sales associate, who spent the next FOUR HOURS with me without missing a step. Decided on a couch, presented me with a PAPER CREDIT APP (I applied online myself anyway), made the sales numbers work out, but I did NOT get the $50 discount I was told I’d get for a St. Jude donation, nor was I given the added 5% off for opening/using a new Ashley credit card.
Lots of selections no matter what you’re looking for. Pleasant atmosphere with knowledgeable and helpful staff. I would buy again and recommend everyone give them a look.
Nice store, staff is very helpful but not pushy, they let you walk around and look on your own but are near by if you have questions.
In stock!!!! Caring passionate employees, great prices.
Great selection of furniture here. The staff was very helpful.
We moved recently and had an outstanding sales experience with Mason Wilson at Ashley Home Store in Spartanburg, SC. He was professional and personable from the moment we walked in the door until after finalizing our sale. He checked in with us in a timely manner and was conversational without being overly eager to close a deal. Plus, he used his skills from years of experience @ Ashley to provide lots of options and saved us over 40% on our final bill - which made it a great deal for us! He also gave us a recommendation for an appliance salesman to check out for a washer and dryer. We would most definitely highly recommend Mason to anyone in the Spartanburg area looking to buy quality furniture at a great price and who appreciates stellar customer service!!!
Wonderful sales rep Christine very personal and friendly. Definitely would go back 👍
Special shout out to Mason and Ashley they are awesome and very helpful in helping me find the furniture I needed. Very knowledgeable staff! I will be back
Our sales associate was Mason Wilson!! We had a very enjoyable shopping experience! Highly recommend this store and his expertise! Thank you Mason Wilson!!
Staff was very courteous and professional!! Perfect furniture shopping experience...
They think highly of their own brand.
Nice furniture great service
I ordered a sectional couch from Ashley Furniture in August 2021 it was supposed to be delivered by September 10th but the salesman said it would be in much quicker. The delivery date came and went. When I called to inquire about this I was told because of COVID that they were still out of stock and they did not have an estimate as to when it would be back in at the warehouse. I was told in October when I wanted to cancel my order that they had a tentative date in late November. When I called to cancel my order since there was no exact date to receive my order they were rude and told me if I cancelled they would charge me a restocking fee of 10%. I told them I was told it would be in with in 3 weeks and 2.5 months later I still had no couch but had already had my credit card charged. They were rude and blamed me for not understanding the contract and they had 90 days to fulfill the order. I was never told that and trusted the sales person. I told them not to cancel my order because I was not getting charged for cancelling an order that had no date of delivery but that I would call my credit card company and let them handle it. I called my credit card and explained what occurred with the company and they said they would take care of it and credit the money back to my account. Two days after being told it was not in the warehouse with no for seeable date when it would come in I was called to set up delivery for my couch. I refused to accept it because I knew it was not a new couch I paid for but a floor model that they found and decided to try and deliver. I refused to accept it again they were very rude to me. It was a horrible experience and I will not do business with them again. If only they had been honest told me how long it would be, that they couldn't get it in but would give me a floor model after having it cleaned or asked me to come in to pick a different couch anything but customer service needs a massive over haul they were extremely rude and inconsiderate.
Mason was awesome as always. This was our 2nd time having him as our salesman. 1st time sofa this time bedroom furniture! Thank you Mason! We will definitely be back.
Christine was an amazing help with me getting furniture and made sure I stayed in budget
My son bought a bed at the Spartanburg SC store. Not his first purchase there. First order delay because foot board came in broke. They then brought out bed with no rails. Brought out rails, then no hardware. This is all during the course of 4 weeks. Extremely poor delivery service. We do not recommend buying from this store.
We had immediate assistance as soon as we walked in. Our questions were answered and we were left alone to browse. Once we knew what we wanted the same salesperson helped us get checked out in a timely manner. It was definitely a friendly place to shop.
We had been looking for an accent chair for our living room for some time and we decided to try here one day. We found one we liked but while we were there we bought a patio couch and patio cocktail table. A rug and two Adirondack chairs. We also bout a small table. The table was in stock but the rest we had to wait on shipping. This was the last weekend in June. When we got home my wife ordered some more items on line. We received the first online order, a double bed, the next week. It was missing some hardware that we had to reorder. Then the night stand she ordered online came and was damaged. This turned in to a fiasco where the store couldn’t help me and the online essentially would not help me. The store manager ended up replacing the piece when I threatened to cancel my entire order. My daughters bookshelf, also ordered online, came in a timely fashion and had no issues. A week after placing our order at the store I was informed some paperwork wasn’t filed correctly and our order had not been placed so I had to go back to the store and redo the paperwork. Now here it is 13 weeks later and we just got our couch, rug, table, and Adirondack chairs but we were told we may want to reorder our accent chair, which was the whole reason for all the other purchases, because it may not arrive until after the first of the year. Wouldn’t be so bad but our salesman told us that we’re Llewelyn being told to tell people 12 weeks to ship but most stuff was shipping unless than 8 weeks. We love our furniture and will be happy when everything arrives but we will probably not be back to Ashley.
Customer service was amazing. Napolean helped us and he was super knowledgable not pushy at all. We were able to find a great selection and he helped us get a great price. Would definitely recommend.
Me and my husband just purchased a new living room and we are so happy! Christine was so kind, friendly and helpful, we are definitely going back with her to get more furniture! She made all the process so easy and helped us choosing the best pieces of furniture. And their financing options are great!
All I can say is MASON WILLSON is by far one of the best salesman I've ever had. He listened to the type of bed I wanted and got me just that. I was so amazed because every other furniture store couldn't deliver until 2022. He treated me and my mother so well. He made every effort to give us exactly what we wanted which is why we will come and buy all of our future furniture from Ashley's and make sure we always come back to Mason. Thank you for everything.
We are very pleased with our sofa, and it was delivered sooner than I had expected. See Joel in Spartanburg, SC - he is very knowledgeable and helpful!
I worked with Raymond Mack I came in knowing what I needed and wanted. He’s a very nice guy and helped me out with everything I needed. He will make a great salesman specially with him only there for couple weeks he’s doing a great job. From a business owner a great guy to do work with I recommend anyone to ask for him as he is there to help and make the process easy and fun
The sales person Makayla was very nice and very helpful. She was able to answer and explain what I asked her. We hope the furniture will come in a timely manner.😊
Daniel Sessons was so helpful. Not pushy at all. He knew where everything was and went over costs and savings so that I understood everything
Great, friendly service. Julia was super patient with me and made great suggestions. Great experience!
Our salesperson, Cortez, was a great help both times that we went there to pick out new furniture for our living room. He was very patient and attentive, friendly yet professional. Our shopping there was very enjoyable. When we went back, we got a great deal on our coffee table set.
I liked the fact that it was a no pressure sales experience. I was left to browse at my own convenience. Then, when I was ready, Julia was ready and available to make my purchase an easy transaction. She was very helpful and courteous. Very professional. Will be back for more furnitire at the Spartanburg location.
I had a great experience recently. I worked with Daniel at the store in Spartanburg. Since I had something fairly specific in mind, he took the time to walk around the store and show me options that would work then left me alone to decide. He assisted me in approval for financing and explained the costs and benefits of the supplemental protection package for my couch. With pandemic supply shortages, delivery times for furniture are extended (sometimes to 8 or 10 months!). Daniel was realistic throughout the process regarding what my wait time for delivery could be. HOWEVER, through some miracle unbeknownst to me, my couch was scheduled for delivery the week after I bought it even though I was quoted around 8 weeks. Overall, I was more than pleased with the service I received and would buy from Ashley furniture again. Thanks for your help, Daniel and others!
Julia was absolutely amazing. I recommend her for all of your furniture needs. She was so kind and answered all of my ridiculous questions without batting an eye. I felt no pressure and will absolutely be back to work with her.
I was greeted by the one and only WONDERFUL Cortez! He went above and beyond for me! For someone like me who has social anxiety he made me feel so comfortable. He wasn't pressuring or overbearing with buying something ! We sat and talked as if we knew each other 10+ years! Not only did he take good care of me he got me at the right price for 4 items. While talking he mention and showed me his interior design work! He does a beautiful job! So if you're someone like me with the lack of design he's also great for that! So not only is he a great salesman he's a man of many trades and is phenomenal at BOTH! So if you ever decide to come to Ashley to shop I would recommend asking for Cortez! As long as Cortez decides to be a salesman I will be going to him and only him, and that is how great he is!
I completely loved the Ashley Home Store in Spartanburg. From the moment we walked in we were greeted by Mason, and I just want to say that he was amazing. Mason went above and beyond to help us with the furniture we need for our new home. I highly recommend the Ashley Home Store in Spartanburg and Mason for all your furniture needs.
Really nice selection of furniture for your home. No I pressure sale person. Sales team is knowledgeable about the items they have to sell.
Ashley homestore in Spartanburg has some wonderful people that help you out with all your needs. Couldn't be happier with the service. Thanks!
Cortez was amazing to work with!
Ashley Furniture was great to deal with in finding exactly what I needed. My sales person Julia was freaking amazing! Go see her for all your Furniture needs!
Worker's came to us as we entered the store, they will never lose service,a little high priced!!!
The salesman was absolutely awesome Was very helpful and helping me making my decision really did enjoy him..
Excellent Customer Service Skills and friendly staff
Excellent furniture shopping experience. Cortez was great and went above and beyond our expectations to get us a great deal.
Mason was awesome! Made my shopping experience easy and quick! Highly recommend!
Mason Willson did a wonderful job answering our questions and helping us pick out what we needed! We are excited to get our new furniture😊
I've had to deal with multiple problems with this store. Associates are not very knowledgeable about discounts or financing. Delivery is a joke you can't even schedule a time that is truly convenient for yourself to be home due to work. Nor can you actually take your furniture home from this particular store. You must drive to the distribution center for pick up which is an hour away or more depending on your location. Not worth the hassle anymore.
This store told me I had 7 days to return the items I purchased from them. Come to find out, they don’t allow returns. I have to refuse at time of delivery. Now, they are backtracking and telling me I should have known. Also, when I called customer service, the lady who helped me said the same thing “oh you are still within your return time frame”…so DO NOT BUY FROM HERE. When I called to get this fixed, Chris told me “oh well we don’t have a return policy so I’m not sure what to tell you”. Well your staff messed up so you need to make it right! Horrible! Will never buy from here again!!!!
great employees. would recommend.
My husband and I walked in Ashley Furniture, with no intentions to buy anything, we was just looking around to see what we liked. Well, we ended up furnishing our entire house before we left. Thanks to Mason. He was awesome and really easy to work with! If you need anything at all, reach out to him!!
love it here nice, clean store. the people here were so helpful.
The people that work at Ashley Home Store are very friendly and courteous. They asked me if I needed assistance as soon as I walked in the door and they weren't pushy. Julia was the saleswoman who helped with questions that I had on furniture. It was a pleasure dealing with Julia.
Mason and the girls on his team helped me get some great pieces for my new living space! They're going to match up perfectly in my living room! I couldn't be happier!
Found a great deal on a bedroom set for under 1,500 bucks got really lucky
The experience was pleasant and straight to the point. Cortez did an excellent job with helping my wife and I find the furniture we wanted and keeping it in our price range
GREAT PLACE! MAKES YOU FEEL LIKE HOME!!
Furniture too traditional, need more contemporary choices.
Went in looking for a couch and couldn’t be happier with our experience. We were greeted by Mason who was very helpful and attentive during our shopping trip. He was very knowledgeable and informative and even offered suggestions to find something that would best fit our home. Thank you Mason for a great experience!!
Worst delivery, compensation and customer service I purchased 2 things in May. 1 order had to be delivered in at the beginning of July.I had to cancel 1 order because they kept pushing back the delivery date and they were never able to give me a specific date and we're almost in August. Went along with the 2nd one as it was ready.Took two 4 hours off from my job, to receive the furniture according to Ashley from 8ham to 11am and they never showed up. They decided to reschedule 2 days later at that same time and still did not show up.They ended up coming at 5h30 pm. I could have gone to work and get back for that delivery. Then they bring me my furniture in a box when it should have been assembled. The guy insisted for me to sign saying everything is right and that they would come with the correct furniture the next day. And guess what nobody showed up. I ended up building it myself because I was tired of waiting on them. It was my 2nd time purchasing something at Ashley Furniture and experienced the same bad service. I would definitely not recommend anyone to buy there unless you don't mind the hassle over the money you pay.
I had a wonderful experience at this store. I’m from Easley and was on Spartanburg for another appointment and stopped by. I’m glad I did because Christine was great!! I’m so happy she was the one who greeted me!! She found exactly what I wanted! Amazing experience!
Customer service was awesome from walking in the door to walking out the door I just don’t like that shipping takes so long 🤦🏾♀️ But it’s okay
Mason greeted us when we walked in and helped us through the entire shopping experience. He was excellent!
First off let me say that the whole experience my wife and I have had this Ashley Homestore, is beyond unacceptable. We purchased the 4 piece rawcliffe sectional couch back in May. When we bought a new house we had scheduled them to deliver the couch on our move in day. I was told multiple times that 3 out of the 4 pieces would be delivered. When they showed up, they only had the armless chair and the wedge. Barely enough to fit 2 people on the couch when we had multiple people there helping us move in that week. When I asked the delivery guy where our 3rd piece was, he said he didn't know. So I called customer support and spoke to Quasha. Quasha is the most unqualifed person to be in the customer service business. I filled her in what happened and she said she doesn't know why they didn't deliver all of the pieces and the soonest they could get the 3rd piece delivered was 3 days later. I said that is unacceptable since I was told 3 out of the 4 pieces would be delivered that day. Why should we have to wait for the next week to come by. We should be put in the front since yall messed up. She wouldn't respond so I asked to speak to a manager. She then asks what manager I want to speak to. I said I don't care, just give me one and she told me she can't just connect me to any manager there. She then puts me on hold for 15 minutes, comes back fumbling the phone and hangs up on me. I called back and was now 17th in line. At this I have beyond had it. Eventually support calls back and luck just has it, it's Quasha calling me back claiming we got disconnected. I told her to not even say another word and give me a manager. Eventually she transfers me and I get Chris from the store. He agreed as to the fact that there was a lot of miscommunication and that those 3 pieces should have been delivered. Sadly they still couldn't get it delivered for another several days. So fast forward to the day they deliver that 3rd piece and after the delivery crew left, we noticed they installed the front left leg wrong. At this point we were also notified that our 4 and final piece was to be delivered on July 15th. So I called the support line again and asked that since the last piece is getting delivered on Thursday, can that crew please fix the leg on the other piece. The support woman told me absolutely. I said great can you make a note in the system for them? She told me no there is no reason to do so since they have everything they need to do it and I just need to ask them. NOW fast forward to July 15th and the crew shows up, installs the 4th piece and I ask if they can fix the other leg. The delivery guy LITERALLY tells me no they can't because no note was put in the system telling them that they needed to bring a different set of tools to fix it. I said well that tool you are using to install the other legs is the same tool the other guys used. He said no it is a different tool and we need to get someone else out there to fix it. I am beyond frustrated and done with Ashley Homestore. My wife and I just bought this new house and need a TON of furniture to go in it. And this was the first experience we had with Ashley Homestore. Do you think we will ever come back? Nope, not a chance. Do ya'll a favor and stay far away from this company!
First off let me say that the whole experience my wife and I have had this Ashley Homestore, is beyond unacceptable. We purchased the 4 piece rawcliffe sectional couch back in May. When we bought a new house we had scheduled them to deliver the couch on our move in day. I was told multiple times that 3 out of the 4 pieces would be delivered. When they showed up, they only had the armless chair and the wedge. Barely enough to fit 2 people on the couch when we had multiple people there helping us move in that week. When I asked the delivery guy where our 3rd piece was, he said he didn't know. So I called customer support and spoke to Quasha. Quasha is the most unqualifed person to be in the customer service business. I filled her in what happened and she said she doesn't know why they didn't deliver all of the pieces and the soonest they could get the 3rd piece delivered was 3 days later. I said that is unacceptable since I was told 3 out of the 4 pieces would be delivered that day. Why should we have to wait for the next week to come by. We should be put in the front since yall messed up. She wouldn't respond so I asked to speak to a manager. She then asks what manager I want to speak to. I said I don't care, just give me one and she told me she can't just connect me to any manager there. She then puts me on hold for 15 minutes, comes back fumbling the phone and hangs up on me. I called back and was now 17th in line. At this I have beyond had it. Eventually support calls back and luck just has it, it's Quasha calling me back claiming we got disconnected. I told her to not even say another word and give me a manager. Eventually she transfers me and I get Chris from the store. He agreed as to the fact that there was a lot of miscommunication and that those 3 pieces should have been delivered. Sadly they still couldn't get it delivered for another several days. So fast forward to the day they deliver that 3rd piece and after the delivery crew left, we noticed they installed the front left leg wrong. At this point we were also notified that our 4 and final piece was to be delivered on July 15th. So I called the support line again and asked that since the last piece is getting delivered on Thursday, can that crew please fix the leg on the other piece. The support woman told me absolutely. I said great can you make a note in the system for them? She told me no there is no reason to do so since they have everything they need to do it and I just need to ask them. NOW fast forward to July 15th and the crew shows up, installs the 4th piece and I ask if they can fix the other leg. The delivery guy LITERALLY tells me no they can't because no note was put in the system telling them that they needed to bring a different set of tools to fix it. I said well that tool you are using to install the other legs is the same tool the other guys used. He said no it is a different tool and we need to get someone else out there to fix it. I am beyond frustrated and done with Ashley Homestore. My wife and I just bought this new house and need a TON of furniture to go in it. And this was the first experience we had with Ashley Homestore. Do you think we will ever come back? Nope, not a chance. Do ya'll a favor and stay far away from this company!
First off let me say that the whole experience my wife and I have had this Ashley Homestore, is beyond unacceptable. We purchased the 4 piece rawcliffe sectional couch back in May. When we bought a new house we had scheduled them to deliver the couch on our move in day. I was told multiple times that 3 out of the 4 pieces would be delivered. When they showed up, they only had the armless chair and the wedge. Barely enough to fit 2 people on the couch when we had multiple people there helping us move in that week. When I asked the delivery guy where our 3rd piece was, he said he didn't know. So I called customer support and spoke to Quasha. Quasha is the most unqualifed person to be in the customer service business. I filled her in what happened and she said she doesn't know why they didn't deliver all of the pieces and the soonest they could get the 3rd piece delivered was 3 days later. I said that is unacceptable since I was told 3 out of the 4 pieces would be delivered that day. Why should we have to wait for the next week to come by. We should be put in the front since yall messed up. She wouldn't respond so I asked to speak to a manager. She then asks what manager I want to speak to. I said I don't care, just give me one and she told me she can't just connect me to any manager there. She then puts me on hold for 15 minutes, comes back fumbling the phone and hangs up on me. I called back and was now 17th in line. At this I have beyond had it. Eventually support calls back and luck just has it, it's Quasha calling me back claiming we got disconnected. I told her to not even say another word and give me a manager. Eventually she transfers me and I get Chris from the store. He agreed as to the fact that there was a lot of miscommunication and that those 3 pieces should have been delivered. Sadly they still couldn't get it delivered for another several days. So fast forward to the day they deliver that 3rd piece and after the delivery crew left, we noticed they installed the front left leg wrong. At this point we were also notified that our 4 and final piece was to be delivered on July 15th. So I called the support line again and asked that since the last piece is getting delivered on Thursday, can that crew please fix the leg on the other piece. The support woman told me absolutely. I said great can you make a note in the system for them? She told me no there is no reason to do so since they have everything they need to do it and I just need to ask them. NOW fast forward to July 15th and the crew shows up, installs the 4th piece and I ask if they can fix the other leg. The delivery guy LITERALLY tells me no they can't because no note was put in the system telling them that they needed to bring a different set of tools to fix it. I said well that tool you are using to install the other legs is the same tool the other guys used. He said no it is a different tool and we need to get someone else out there to fix it. I am beyond frustrated and done with Ashley Homestore. My wife and I just bought this new house and need a TON of furniture to go in it. And this was the first experience we had with Ashley Homestore. How can ANYONE even consider using this company again.
I had to take the delivery company to court for backing into my house. I won in court. No one came to represent the delivery company and they still refuse to pay to fix my house. This has been well over a year. Ashley furniture did nothing to help. I did not have a problem with any employee at this store, but I can't believe this company operates so poorly and will not take any responsibility for the crew they sent.
Mason was very patient and knowledgeable!!!!! Stop by today and let Him work his magic and give you the best ASHLEY experience possible!!!!
Great customer service on my couch order! Very detail and attention oriented . The sales person gave my wife and I time and did not rush or anything to get a sale. Come to find out the couch was on sale online so we got a great price match!
I called the store because my online order would not go thru. I spoke with Derek and he did a great job. He got me taken care of within a matter of minutes. Thanks Derek!!
Great experience!! Knowledgeable, helpful sales team who worked for my best interest. In particular, Christine was a huge help in finding a matress to fit my needs and my husband’s. I will definitely continue shopping here!!
They were pricey for what we were looking for
Mason was awesome!
Great service at the store. Received my daughter's bed with the wrong rails the first time. They came back 2 weeks later with the wrong rails again after i talked with customer service and the lady said they open the box to make sure that they where the right rails but when they came back with the wrong rails again!!!! I will never ever order anything from Ashley homestore again
They help you with your selection and don’t put pressure on you
Christine was AMAZING!!! She went above and beyond to make sure me and my husband we’re taken care of. Other staff members and the manager were very helpful as well!! Dealing with her made our shopping experience easy and worry free. We even went back to her to make a separate purchase. Go ask for her when shopping at the Spartanburg location and she will take good care of you like she did our family. Her customer service experience was out of this world! Not even once did she get frustrated with all of our purchases and choices, she stayed on top of things when we needed her. Thank you so much!!!!!
We worked with Sierra and she was great. We really liked her energy. We purchased a dining set, living room set, and bedroom set for our new home. Due to covid it's still going to take a few weeks for the entire order to be completed, but we will have most of it by the end of July. I will update my review if things go awry but so far we are pleased with our experience.
Always have a hood experience even if I don't purchase anything!!
Christine Gowan has been so helpful and knowledgeable about all the inventory. She got me an amazing deal on a king suite, king mattress, living room sofa set, and a living room table set. She has been so accommodating and understanding! I have recommended Ashley Furniture and Christine to everyone. Great experience and great customer service.
Great product and personnel. Bradley was our consultant who was very thorough and knowledgeable. Great experience
The most horrible experience ever with trying to order just two pieces of furniture. I use to love this store. No one in the store handles returns and anything for that matter after you have placed your order. You are referred to call a customer service number that no one ever answers. I can definitely say once I have resolved this issue I will not shop here again.
Ashely customer service is very very poor and the furniture is poor quality. I purchased a sofa from them it took 6 Or 7 months to deliver. Once delivered it was defective after 2 failed attempts to correct. I was told I ca not returned the sectional “ it belongs to you once the items are delivered”. Well who want to pay thousand of dollars for defective furniture. So disappointed! I do not recommend anything from Ashley’s! Run!
Can't wait to receive my furniture.
Worst buying experience from Ashley’s Furniture. We ordered a sectional and waited 3 months on it, which was okay but then when we received it one of the sofas was damaged so bad it was not repairable, the wood was coming out the back of the sofa and the sofa was wobbly. When the repair man came he said when it was in the warehouse they had to have dropped it from really up high to be as bad as it is in the inside. So the sent us a new one a week later and they sent the wrong side of the sofa. They sent us another one and it was still wrong and now they say we have to wait 8-12 weeks for the 3rd replacement which is ridiculous. I shouldn’t have to wait that long for something they did 3 times. When something like this happens you should be reimbursed. I will never buy from Ashley’s Furniture again. One star just because the sectional is very comfortable.
Our experience was the best while we were picking out furniture. There was no pressure from sales employees we are pleased with our selections and are so impressed with the sales rep Cortez he done an outstanding job thank you.
10+ stars out of 5 ! We could not have been more pleased. Lee Blackwell in the Spartanburg location is a great asset to the organization and is a joy to work with. We had a great experience with Lee being very knowledgeable and thorough at what he does. We felt no pressure at all in this experience. Thank you Lee - We will be back for any future furniture needs.
No small sofa sleepers are glider swivel rockers.
I was in there for about an hour, no one greeted me and I needed to purchase a sofa set today. I left..
They have beautiful furniture. Living Room Sets, Bedroom Sets and lots more. 😊
So far have had a terrible experience with Ashley furniture. They have rescheduled my delivery multiple times. Never doing business again with them.
I was very pleased with the service and the products..I was ready to give an excellent score but ordered my furniture in the October or November of 2020 and I have yet to see an update or even a phone call in regards to when I will actually get to enjoy the product I'm already paying for.. #unhappycustomer
Beautiful furniture, but you have to wait more than two months for it . That is insane 🤷
We got a table on February 20th and it wasn't in stock. We were told it may take awhile to come in but would get a text biweekly with updates. We have only gotten one update text and that was because I called to get an update. This is now April 28th and we still don't know when we will be getting our table. I called again for an update and because of being told I was 89th on the call list I decided to get a call back, three hours later my phone did ring once and stopped before I could answer so I didn't get to talk with anyone. At this point I wished we had just went somewhere else. I would not recommend getting anything from here unless they have it in stock.
The delivery of our 2 sectionals was HORRIBLE!!! They damaged our entry foyer door took it straight off the hinges as it was caught up in the plastic covering! Then the storm door will not shut either or align right! The claim that we submitted over the phone with a customer representative named Wanda was on 4-02-2021. We have called back six times since then and were told that we were supposed to receive an email in reference to our damage claim but it must have went to our trash or junk mail. This is NOT TRUE! I have checked ALL emails including junk mail and the supervisor there said the email would be coming from gomiles.com there is no email! I know now that they are giving us the run around and have NO INTENTION of repairing our doors! BEWARE!!!! I even told them if I did not hear anything from them that I would write this review! That didn’t seem to matter either!!!
Horrible experience. They delivered our furniture and $100 was stolen from my 12 year old son's bedroom!
Brad was they perfect associate.He was very patient and knowledgeable about the mattresses Ashely had. He helped my grandmother pick the perfect mattress set.
I had a wonderful experience shopping for my new couch. The store is big, with a wide selection of styles to choose from. There was no high pressure sales tactics. The staff are very friendly and informative. Especially Mr. Lee, who made my whole experience a 10 star, but I can't give them more than 5.
Shop a mom n pop store where customer loyalty is valued. Shopped there several times, the last in February. Will not shop there again.
Shopped there for 5 years and even returned $200 in merchandise that was delivered to me inadvertently a few years back when I bought a mattress and pillows. Came across a problem and canceled an order. They charged me over $400 and refused to offer a refund. I will never go back.
If you buy furniture from here make sure you plan on never moving because if you move the furniture from where it was delivered it voids any and all warranty you may have
Great salespeople! Julia was helpful, quick, and made the whole process easy
Great service. Walked out with a new furniture set ready to be shipped soon.
Very expensive
Bradley was very professional and a big help a positive experience the whole way with a great sense of humor but still very professional! Thanks Bradley !
Bradley was very professional and a big help a positive experience the whole way with a great sense of humor but still very professional! Thanks Bradley !
So I've been waiting since 2:30pm and they decide to call at 6:40pm to claim that the team "got hurt"! The thing is, they had previously called an hour prior and hung up. Now I'm being told I need to call to reschedule a deliver when I am already waiting up to 12 weeks for other furniture I purchased at the same time! Now here I am with no bed, since I had already cleaned everything out to get my new stuff! This absolutely sucks! I wish a million times I had gone elsewhere and I would really like for them to refund my money which was quite a hefty sum!
Love my accent mirror
My husband and I purchased dressers and nightstands and we absolutely love it. Great quality furniture, nice color, and the depth of the drawers is why we chose the Royard. Thx Ashley's Furniture.
Paid 4 grand for a new matress, bedframe, and two nightstands. We were told we wouldn't get them till March due to covid 19 manufacturing problems. We were fine with this. So they cancelled our first delivery due to what they said was a damaged headboard. Turns out it was a destroyed nightstand. We scheduled delivery for the one intact nightstand and bed and frame, to reschedule the other at a later time. So then they can deliver March 28th. So I move my family plans to have it delivered. Then their delivery driver decided at 4 pm after making 11 deliveries on a Saturday, that he was sick. We were to be the 12th delivery. So the warehouse stated they couldn't deliver. We have slept on a mattress on the floor for months because our old bedframe broke and our new one hasn't come in. So we called customer care and were told "their system is down for reschedules" asked to speak to a manager and was encouraged to cancel our order if we have a problem. We refused as we don't want want to wait another 5 months for furniture. After all this they didn't offer to waive delivery fee, or give us a discount, or offer any service recovery, or even try to assist us in any way. We were told we should call Monday to reschedule, but they don't deliver to our area on any days other than Wednesday through Friday. Which had to be a lie because today is Saturday, our second failed delivery. Additionally they reattemped deliver 3/28. My headboard was destroyed and damaged. The customer service person was rude to my wife when she refused delivery of damaged good. I have contacted the number below and when asked to and after they take more than a week to reply, they refer me to the same line ive been calling all along. The customer care line. Ideally my stuff will be delivered today 4/10, 3 months after I ordered it. After three destroyed furniture pieces I will never use Ashley again for anything. The showroom employees are great. The delivery and logistics and warehouse and customer service have all been abysmal and disorganized.
this store was very clean and had some beautiful furniture for sale. the sales associate I had was Julia she was terrific!!! she was helpful and informative and so sweet !! when we made our selection and was ready to buy she got the manager Chris involved for the best price possible with financing that fit our budget..I will use them for all my future furniture purchases. Thanks to all involved at Ashkey Furniture Spartanburg
Easy to find what we wanted. Pricing excellent. Derrick took good care of us. Easy to find store and plenty of parking.
Nice staff and good selection
Everyone is always so nice. Julia you rock. Thank you so very much.
My wife and I walked over the whole store and not once did any employee acknowledge our presence. They don't even deserve the one star.
Went in and was lost, no one to help me do anything,
Furniture and service is wonderful.
Incredibly bad customer service, I cannot recommend this store or company to anyone. We ordered a large sectional and they have no-showed on multiple delivery dates over 2 months after we purchased the item- and sent us no notification of the cancellation, then made us wait multiple days to reschedule. There is a 10% cancelation fee which would be almost $300 for us and nobody in customer service seems to have the ability to help in any way.
Great experience even better furniture
I bought and paid for furniture November 28, 2020. I got a refund today because I have yet to have my furniture delivered and after almost 4 months they still couldn't give me a delivery date!! Ridiculous!!
Do you like high pressure sales and terrible customer service? If so, this is your store. Everything from my purchase to delivery was terrible. Store managers will not return phone calls, even a regional manager named Christ doesn't seem to return phone calls, and customer service phone number has a long wait time with no results. I would highly discourage anyone from purchasing here.
Friendly sales team and managers
We just did a walk-through to check things out. Looks like some pretty decent, fashionable, and affordable furniture. They DO have some really nice looking accent prices, though. The store is huge and laid out well. The staff is helpful and not harrassing.
Great service
We were assisted in with our purchase by Daniel S. at Ashley HomeStore in Spartanburg, SC! We purchased a high-end mattress, sectional, coffee table, gorgeous bed frame, an 8x11 rug, and gorgeous pillows! We were approved for financing quickly and easily to help my spouse establish credit. We are thankful for Ashley and would do it again if we had to do it over. Ask for Daniel S. and you will be well taken care of!
Mr. Mason was a wonderful salesman. He was not push, he let me walk around, and was attentive let me ask all the questions I needed to feel good about my purchase. I definitely would recommending Mason to anyone. He was such amazing help.
the friendly customer service. as soon as i walked in, i was greeted by Mason. he was very friendly and energetic and made small talk and made me and my family feel welcomed. He asked us what we were looking for and showed us a few options. once we made a choice on which couch we wanted he told us about the promotions going on. he didn’t pressure us into anything and gave us time to decide if we wanted to buy. Mason was very patient and very helpful. he got us a good deal. i would definitely recommend him for a purchase at ashley’s
Derek was a charm! He was very knowledgeable about the best choices and which items had discounts. I highly recommend him if your looking for quality furniture.
Lee Blackwell helped my wife and I pick out several pieces of furniture for our new home. He was very nice and friendly through the whole process. Thank you very much!
We had the very best experience at Ashley Homestore Spartanburg. Mason was outstanding. His customer service was outstanding. Far and away the best furniture buying experience because of him. The selection was amazing and we found something perfect for our space and Mason only enhanced the experience. Would 10 out of 10 recommend this store for all your home furnishings and do yourself a favor and seek out Mason! We look forward to visiting frequently for our home renovation.
I would like thank Andrew for being so professional while helping us find my daughter a bed. He was very friendly and he answered the questions that we asked. If he didn't know the answer, you would find out for us. I will definitely be going back.
I ordered a set of two nightstands and a matching bed frame. It’s been three months since the delivery and installation guys showed up and left without installing my items. The help I’ve got from the sales representatives in the store and customer support is as follows: 1. Sent wrong hardware to my address 5 times so I can install the set on my own even though I paid for in home installation. 2. Once I was thoroughly fed up and wanted to return my items the customer service representatives gave me a run around and told me to go into the store to which the sales manager said he can’t process that information the customer service reps are the only ones who can. After countless phone calls and being on hold for hours they told me “We have to submit a request for refunds to our corporate office which you can’t speak to.” 3. They continue to send the wrong hardware to my address and i still don’t know what the status of my return is. 4. My lease is still being drafted out of my account and as of today I no longer have my 90 day no interest buyout option because I am waiting for a answer on my return request. If I were you I wouldn’t deal with this Company they screwed with my money and my time and I still didn’t get what I payed for. Update. 6 months later and I still do not have my furniture.... a delivery was scheduled for today 11/22, a month in advance, and I drove 4 hours from my parents home at 5:00 am to my place to be available for the delivery. They called me this morning one hour before the scheduled time to say the warehouse did not pass the final inspection. Basically I’m going to have to wait another month to get my delivery or I can drive an hour to go pick up the furniture and assemble it myself. This is definitely not what I paid for and they’ve basically refuse to give me a refund for the item as even though I’ve already paid for them. Disrespectful company. Would not recommend
This is an update to a review I left 3 months ago where I gave it 5 stars but unfortunately had to change it to a one. If I could have, it would have received zero stars, for the reasons below. Sorry it's so long, but it is a must read before anyone makes any purchase with this store or any other Ashley's Furniture Homestore. I was unable to send a message through their website, I would assume it is because they are getting too many messages sent because of delays in shipments. We placed our order on 12/07/2020 and was told our shipment would be delivered on 02/19/2021. We received a call on 02/16/2021 saying our shipment was delayed until the first week of March. Now we are going on the 3rd week of March and after speaking with an Ashley Homestore Supervisor yesterday, 03/16 she said they were still working on shipping out orders that were placed in Aug 2020, so with that said we could be potentially waiting another 6 months before we receive the rest of our bedroom furniture, which consists of the most important part ; OUR BED. We have been sleeping on the floor since we placed our order back in December 2020. If it wasn't for the salesman who sold us the furniture and told us we would receive our bed in Feb 2021 we would have walked out of Ashley's Homestore that day and would have went to a competitor's furniture store and we probably would be sleeping on a bed right now, but we took his word for it and now we are paying the price. Even under the circumstances this world is under right now this is an extremely bad way of treating customers. I even yesterday asked the Supervisor I spoke with, at what point is Ashley's Homestore going to start compensating their customers who have been waiting this long and she was not even able to give me a straight answer all she said was the order had to be delivered before any compensation to the customer can be discussed and only then can the customer call back and possibly wait on the phone for hours to even speak with a customer service agent about being compensated. If any second or 3rd line supervisor reads this and would like to respond, please do!!! If you would like to speak with me personally, please call!!! I would love to speak with you. All you have to do is look up my name and dates and I'm sure our order and phone number will appear, maybe all the notes of the multiple times I have called will also come up so you can get the whole picture before calling.
I will never expend one more penny at this store I bought a mattress 4 days ago I did not open the box and went back there to exchange they do Not allow me because acordinho their policy they do not do it come on the store that big!!! I do not any return I just want exchange for something more expensive after this experience I prefer spend money on eBay or flea market They treat you good before you expend your money after that they do no are at all
My husband and I purchased a sofa and love seat from Lee Blackwell, he was so nice , and went above and beyond to help us. Thank you so much.
Very nice selection. Very helpful staff. Lee Blackwell, and Chris went above and beyond to help us. Great store.
Lee was very helpful, they price matched internet offer and made everything easy.
Julia and Chris were Awesome, made us a great deal on a bed and sofa! M&K
Didnt find anything
The quality of the furniture is great! Lee Blackwell in Spartanburg helped us with a purchase and he goes above and beyond to make sure customers are taken care of. He is very knowledgeable about the furniture and seeks to meet your needs! We appreciate his assistance and help!
We work with Lee Blackwell for all of our furniture purchases. He is kind and answers all of our questions and isn't a pushy salesman. We always enjoy working with him.
Never would I recommend this store to anyone. I try to be very understanding but enough is enough.I have spent in excess of three thousand dollars for a bedroom suite that was damaged when delivered then within two weeks also had one of the handles completely fall apart. Issues have been reported multiple times and ABSOLUTELY NOTHING HAS BEEN DONE TO RESOLVE ANY REPAIRS. Their idea of customer service is in telling you to call another number. In other words, not their problem. My time is valuable and my expectation that a store where you spend your money would deliver quality products and service. My expectations are someone should be following up to confirm issues are resolved to at least let the customer know they are trying to do right by the sale. This is not the case at Ashley Furniture in Spartanburg. Their only interest is in making a sale. BBB will be my next post.
Mason Williams performed “discount gymnastics” to help me purchase the furniture I wanted! The entire staff was attentive and helpful.
We were at the Spartanburg store today looking for bedroom furniture.Lee Blackwell helped us and I mean this fellow is great.Heis very knowledgeable of the furniture but also so personable and easy to talk with.He helped us to make decision on best bedroom suite for our needs then while he was working up the account for us I strolled around the store and found a living room suite I liked.They were having a great sale trying to move as much out as they can before moving to new store.Lee was able to work the living room suite into the account .By the time we left there,I felt like Lee was a new good friend- a great guy with a wonderful testimony ! We will defintely be back.Also manager ,Chris we met and he was very nice and another salesperson by name of Mason was very nice also!!
Mason, was very nice, & helpful. I will be back to buy from him.
This is a great place to buy furniture for your home and this is our second time. Be sure to ask for Lee - he’s the best-and he will give you a good deal. Thanks Lee 😊 John & Renie
If you ever need furniture, go see these folks. We deal with Mason, he's the best.
I will never shop at Ashley Furniture again. I bought 3 tables they can’t tell me when they will be in. I call to check was told it could be eight weeks.Why wasn’t I told that when I purchased them?The store manager was the worst. They said they couldn’t sell the ones on display.If the store is moving to another location why not!!!! I sold furniture for 33 years and we would never have treated anyone that way. When you left our store you had a delivery date.If it had to be ordered he would call the factory and they would tell him approximately when it would arrive.This is the Spartanburg Store.
Just purchased a Tempurpedic mattress and power base from Lee Blackwell. Must say that this is the first time I truly enjoyed a purchasing decision. Lee was very knowledgeable and professional during our visit. I felt no pressure and was explained in detail all the information I needed to make an intelligent decision. My wife was very pleased with the outcome. Thank you Lee for blessing us with an enjoyable time. We wish you much success in the future.
Was greet as we walked in, she told us about financing and the sales. We purchase a couch and she gave us a great deal was very helpful. I liked it best she checked on us a few time’s however we shopped in peace
Both Lee Blackwell and Chris Morrell worked so diligently to help us purchase the various furniture items we wanted. We so appreciate them both working to give us excellent customer service and competitive pricing. We are glad that Ashley Homestore is in Spartanburg!
Good quality stuff, but pricey. Always haggle when you go
Lee Blackwell is so helpful. Chris, the GM, gives great discounts.
Mason Wilson did a great job at accommodating my needs!
Lee Blackwell is the best! My husband and I love to deal with him. The manager Chris is also wonderful. He even provides good crackers. 😊
A verry bad experience when it came to delivery even calling the store the staff was no help at all and rude ... never again will I order from this place ever !!! I ask to talk to a manager all I got was there is no manager here
Sales staff is great! That is where the great ends: I am really struggling with this store delivery. I have not had the other part of my couch section since we moved in our new home in May. First they pushed the delivery date back due to a fire in the warehouse. Then they brought half of my couch and changed the delivery date on the receiving the remainder of the couch 2 times. Then they called 2 days ago to let us know that they would be delivering the rest of the couch today between 11:30-2:30, and if I could not be here for their delivery, I would BE CHARGED a reschedule fee??? I have to work to pay for that furniture I bought- Can't get off work with that little notice. Additionally, after they rescheduled on me 4 times, who are they to charge me ANY type of reschedule fee? Also, the one section of the couch they did deliver have a dent in it already, so it looks like something in the wood broke in the couch, and obviously, we have not ever sat on the couch because it really isn't usable without the full couch- We just kept our old love seat to use until the furniture came. I bought 2 complete bedroom sets and this sectional couch... I spent a ton of money and delivery has been a nightmare! I plan on contacting them regarding the broken part of the couch, but if my experience is on par with the rest of the reviews on here regarding the same issue, it likely won'y matter. However, I will update my review to reflect, should I be pleasantly surprised.
Best furniture
Don’t even waste your time!
Extremely pleased with my experience at Ashley. Mason helped me from start to finish after changing my mind several times and was very sweet and patient. He answered all my questions and made sure I got the best deals. If you need furniture go see them!!!
Bought a couch and an entertainment center from here and had great customer service. I guess I should have read the reviews because now like a lot of people I’m having issues with delivery. Originally it was a 6 week wait for delivery though I was told if I wanted to pick it up I could get it faster. I get a call today 3 days before my delivery and I’m told it will be two more weeks due to production issues. Amazing to me it can be production issues 6 weeks after I purchase the items. My new house will now be without a couch for two months not that the person who called cares at all. Won’t shop here again solely based on their delivery department.
Lee Blackwell helped us find the perfect bedroom suit. He was very nice and very helpful throughout the entire process.
Easy going very patient and helpful people enjoyed my time there and got a really good deal on my purchase
Went in to buy a sectional only to realize it would be way too large for our new space. Lee Blackwell assisted us in picking out a lovely new living room set at nearly 30% off! Very excited and will be visiting this location again! Thanks Lee!
It was a good experience! Everyone was nice and polite! Mason( the sales manager of the year) he was AWESOME! He was really nice and funny. If i recommend anyone to go there. I will tell them to go talk to Mason. He will make sure you're well taken care of.
I do not recommend this store to anyone. First time purchasing from Ashley because we liked several furniture sets. Thousands of dollars spent, first item arrived with defects already. Quality looks poor and the color was darker from the well light store. Went to store to return, Chris the GM called customer care because over the phone they declined return and said to see the store for other options. After many conversations this store will not take the item back or even exchange. I tried to cancel my other orders that are still 3 weeks out but they are charging 10% cancellation fee. I’ve never experienced such business practices. It’s somewhere in the fine print supposedly that they have you initial quickly. Their financing does push hard a payment protection plan “included” in your payment. I had to confront the rep about not being upfront because the person I was assisting with the purchase thought it was included, as in no cost. You are better off buying clearance furniture from other places. Far from any good honest business practice. They just want to sell you junk and send someone to repair if needed. If you REALLY want to purchase from Ashley, at least online will allow allow 72 hours to return. I wish they were more willing to care about customer service.
This is the most outrageous thing I’ve ever seen.
I brought a bed from Ashley Furniture Store and I have had the worst time trying to get someone to even return my call. I love the bed frame but my mattress are horrible. When I lay on the mattress, I am rolling down hill. I have to get towards the middle of the bed just so I can be level in the bed. My back in beginning to hurt because the bed is not level. It is a Hybrid and they are suppose to be a good mattress, but I can't tell. I have called about 5 times and nobody has reached out yet.
very knowledgeable salemens. great prices and atmosphere as well
My husband and I just bought a bed from this store. We’re a military family that is being moved across the country soon so we wanted to find something of really good quality that could be delivered quickly. Rob helped us. He was so thorough in explaining everything. He was great! I couldn’t have been more pleased.
We had a delightful experience here! we got $1,000 off😱 a King mattress, going to get it delivered for no charge and we got interest free payments!!!! We went to Badcock based off Fb reccomendations, decided to then go to Ashley's and I am so glad we did because Mason helped us with an originally uneasy expectation of the buying experience. Definitely will be back!
Ordered a dresser that came in with a hole in the bottom. I sent an email (with pictures) the day after it delivered and have yet to hear back from anyone.
The associate was able to speed up the delivery of my furniture. He took his time and showed me around and after getting my preference I picked the first bed he showed me as i thought it was ideal.
We had a great experience at Ashley HomeStore in Spartanburg. Mason Wilson was very helpful while we decided what living room furniture we wanted. He answered all of our questions and helped us find the perfect fit for our home!
Purchased a sofa and lounge 2 mondays ago to be delivered the following saturday after I moved into my new home. The couch arrived this morning and was brought in and set up within minutes of arrival. Lee and Chris were both super helpful at the store for getting me what I wanted and liked!
HORRIBLE customer service. HORRIBLE business practices. We bought a couch in February PAID IN FULL! They told us they would call us a day or so before delivery and schedule a time , our date for delivery would be March 20th. Come March 19 we get a call saying that they will not be delivering our couch until April 1st and that it was on back order. We call customer service and ask what is going on. They tell us that the couch is on back order (why they didn’t place the order in February and tell us in February is beyond me) but they tell us ( very rudely) that they will call us on April 1st. To tell us IF they would deliver our couch. We are currently waiting to see if we are going to get our couch in April that we paid in full for in FEBRUARY! But they did offer us a gift card to their store for all this trouble..... of course... 🙄🙄🙄
Mason Wilson did a great job in helping us find exactly what we wanted at a reasonable price. Thank you :)
When we visited the Spartanburg store, we were greeted by very friendly people who helped us find a dresser and mirror. They sold us an extra protection coverage, and assured us any problem would be solved immediately to our satisfaction. The salesman, Noah, even gave us his personal cell number if we had any problems. Days later, two nice men delivered our new furniture, but couldn't set it up because there were no brackets included. They said we would have to call customer service. That afternoon, I called customer service and got a nice young lady who was very apologetic, and said she would check with the store. If they had brackets there, she would have them delivered in one to two days. If not, she would have to order them from their warehouse. We would get them in one to two weeks, then we should call customer service and arrange for the crew to come back and install them. We waited, and never heard anything. I called customer service, and another pleasant young lady informed me they had no record of my previous call, didn't know the original lady, and we would have to start over again. About a week later, a box arrived on our porch from Ashley Furniture. We called, set up an appointment, and waited several more days. The crew finally arrived, only to find ONE bracket in the box. By this time we began to get upset. I tried to call our friendly salesman on his cell, but he didn't answer. I left a message, and waited. Next day, I called him again, and he said he was at the vet's with his dog and couldn't talk. So I called the store number, which was in our sales folder. But the store number automatically goes to customer service. A third pleasant young lady said she would order the second bracket, which would arrive in another one to two weeks. We would then have to call for another crew to come out and install it. By this time, I was very frustrated. I asked her how to contact the friendly store manager. She said, "He'll only refer you back to us." But she reluctantly rang the store. A nice lady there said the manager, of course, was not in. I vented my problem, and she referred me to customer service. Eventually, after a month, we received the other bracket. Not trusting customer service, my husband installed the bracket himself. But in doing so, he probably negated the guarantee. We need more furniture, but we will never deal with Ashley Furniture again. No quality control, a ridiculous customer service system, and the company seems to be run by imbeciles.
I had a great experience shopping at Ashley HomeStore wonderful salesman Daniel he was professional kind patient never rush me never got irritated with me and I could not make my mind but he was very very patient helped me with his opinion just a very great professional and also personal experience I feel like I feel like they were my friends actually anyway I would always refer my friends and family to Ashley HomeStore thank you Daniel for the kind and great service that you gave me as a salesman and a I will be back
My store experience was great however the delivery team backed into my porch causing major damage including structural damage and then took off without talking to me. I am having to deal with too many people and companies to deal with this and I am absolutely disgusted with how this is being handled.
one of my livingroom set was blue cloth material I paid for a brown leather set took them a week to pick it and still didn't bring the right one with them.i didn't sign for set but it was mysteriously signed by the time delivery guys made it back. so another week later they scheduled another delivery Feb 25 from 130 to 530 and I get a call at 9pm saying on the way running a little behind. finally they show up at my house at 11:15PM for damn recliner. pure bs. last time ever dealing with Ashley furniture.
I had a great experience at this store! I will be going back to buy everything I need for my home. The Sales Manager was very helpful with my purchase.
Mason was very helpful and knowledgeable. He made the experience super easy.
Mason was extremely helpful and professional. We were able to see all of our options and make a the best decision for a new mattress. The check out process was easy also. Mason was a great and we will definitely be back to buy more from him!
Rob, Noah, and Christine took great care of us today! We purchased quite a bit of furniture and happened to be there after closing wrapping up. They were very kind as to not rush us ot the door and instead took their time with us and our questions. I definitely recommend them if you're looking for any home furniture or decor!
My husband and I went in to purchase a living room set today and were pleasantly pleased with the level of service we received from our sales person, Marcus Mayberry and all the staff that assisted. We would recommend this store to anyone looking to purchase new furniture. They were very friendly, helpful, and went above and beyond to help us find the right furniture to meet our price point.
Do not buy from Ashley's. Product was damaged. Charged a cancellation fee of 10 percent and we have to take back to distribution center 1.5 hour's away
Everyone at this store was so helpful but not pushy. Mason was my salesman and he is fantastic! Very kind, completely upfront with me, and has a great attitude. Totally recommend this store!
Thank you Noah! We appreciate your patience and help in our purchase. I love the new bedroom suit and livingroom furniture.
Lee person helped us was very knowledgeable and personal able and new his products Chris the store manager helped us to Purchased the recliner that we needed I would recommend the store again
Second awesome buying experience at Ashley. We bought a bedroom suit this time. Mason was there to help us again. He is wonderful.
Noah was very friendly and helpful!
Joel gover really helped me with making my purchase today great place to shop and he was very friendly and wasn't pushy like some other stores ..Will return for feature shopping! I made this review when I purchased now I am updating the store and people it's self great!! The delivery terrible.. Supposed to got my stuff the January 24 they kept pushing my time started at 3 and they pushed time till almost 11 pm got a recording saying be here in 30 min they passed my house I checked online for updates they cancelled.. I never got a call from a person saying sorry can't find you're house or anything so now I have to wait for next date if this don't go right Im getting a full refund and also never getting anything else from here anyways after I get this !
Lee Blackwell made my experience easy and efficient. He made sure that I knew all the options available to me. I purchased a kitchen table and curio cabinet with a ease. Great place to shop and will deal with Lee if needed again!!
I rarely write reviews but I wanted to say that my experience with Ashley HomeStore was very positive. In sales, Noah was knowledgeable, patient, creative and personable. He helped me create a living room that I love and I appreciated working with him. Delivery went smoothly and on time. The overall customer service has been great and I would recommend them highly.
Descent furniture
we just made our first purchase for our house and I could not have left happier. I am a very anxious shopper and struggle to make decisions. Joel was patient and answered any and all questions that we had. I was very worried going in that the sales would be extremely pushy but that was not the case at all. Joel gave us space to walk around and figure out what liked and disliked but when we had questions, he was never too far away. He had extensive knowledge on everything that we asked about and really listened to what we were looking for.
Mason Wilson was fabulous! We went in just to browse some living room options! He was the epitome of the perfect salesman! Friendly, helpful, knowledgeable and not over bearing! He let us look and make our decisions and he was there for us when we were ready! He helped us through getting our financing setup, warranties, and delivery in no time at all! We don’t spend our money often on large purchases so when we do, it has to be at the right place and with the right people. Mason definitely made it the right place for us! Thank you so much! We can’t wait to get our new living room furniture!
Mason Wilson was fabulous! We went in just to browse some living room options! He was the epitome of the perfect salesman! Friendly, helpful, knowledgeable and not over bearing! He let us look and make our decisions and he was there for us when we were ready! He helped us through getting our financing setup, warranties, and delivery in no time at all! We don’t spend our money often on large purchases so when we do, it has to be at the right place and with the right people. Mason definitely made it the right place for us! Thank you so much! We can’t wait to get our new living room furniture!
Awesome furniture and nice staff
Lee Blackwell was very Helpful on the purchase of my new mattress. I would highly recommend him on your next furniture purchase.
We are very happy with our experience in the Spartanburg Ashley Homestore and our salesman Joel Gover. We shopped there first for living room furniture and didn’t know what we wanted yet. Joel asked a couple of questions then guided us to the area we needed. He let us look around without hovering, but checked in periodically. We got a better idea of what we wanted, but wanted to shop around before making any decisions. Joel never pressured us to buy anything and he didn’t try to push us toward something we didn’t want. After shopping elsewhere, we ended up back at Ashley because of Joel, the quality of the furniture and it’s made in the USA. We found a better price on Ashley’s website for the furniture we chose and they matched the price with no hassle, and even gave us another discount on top of that. We will go to Ashley and Joel for our future furniture needs. We highly recommend this store.
Joel was perfect in helping us pick our dream bedroom set! Thank you so much and we will be sure to come back!
Joel was Fantastic to work with. Very knowledgeable and personal!
Mr. Lee Blackwell was very helpful
Our salesman, Mason was very knowledgeable We purchased bedroom pieces and a new mattress. Mason is not a high pressure salesman ; he is about listening to you and showing you what you may want or need. The deliver was on time. We had a few issues with the furniture and the delivery driver wasn’t much help but I called the Ashley care team and she had another piece delivered to us at our convenience Thank you Mason!! And Ashley Furniture
I spent $5,000 here, waited weeks for delivery, putting clothes in the dresser three days after delivery when i notice a manufacturer defect. I call it in, and i am told that i need to go through the protection plan that i purchased additionally. Because the store only warranties it for 24 hours after delivery. To top it off, they haven't even finished delivering everything i purchased a month after the fact. I recommend shopping elsewhere and when the operator asked if i wanted to be transferred to the protection plan people i said well i guess i have to, thanks for making this as inconvenient as possible for the consumer. And then she hung up on me.
Very good experience! Lee Blackwell and the manager Chris were extremely helpful and professional. Will definitely come back in the future
I would like to thanks Ashley homestore of SPARTANBURG for hiring two great man ( Mr. Lee Blackwell and his manager Chris) who not only help me select the right sofa sleeper but found their best to price match their online competitors. I can not rate on the sofa sleeper quality of workmanship because I have not yet received the sofa. I will give an update review as soon as I get my sofa and provide feedback on services that provide by delivery men. I hope they are great as they advertise.
We have recently relocated and needed a couple of items for our new home. Ashley is such a pleasant shopping experience. There was was no pressure and hovering. They offer the right balance of assistance and the understanding of just letting you browse. Lee Blackwell was so helpful. We will be back to see Lee again when we are ready to purchase.
Great quality furniture and terrific service Thanks Noah Hoit!!!
Lee Blackwell helped my daughter with her couch. Very very Pleased with The way he handled explaining everything. Go see Lee!!
Christine gowan is the lady to see she really cares thank you so much friend !!!
Lots of selection of furniture
I am having delivery problems in this store, not delivered on combined. My friend warned me because he had the same problem and I didn't hear. I have nowhere to sleep and my family either. The store has no position and does not help. I bought the furniture from salesman Noah Hoit, I didn't buy the furniture he liked because it wouldn't arrive on time, so we selected another one because he said it would arrive by the agreed day. I bought mattresses and a sofa.
We have been shopping at Ashley’s for years now. Today, Mr. Blackwell helped us and it was by far the best experience! He listened to us and we left with exactly what we wanted. Will definitely come to him from here on out!
Delivery delayed due to truck break down. Wasted day on them waiting. Then the furniture was dropped and did not tell me. I had to point out damage. Then they do not install handles. $100 delivery fee and do not install handles. Beware of the delivery process. Spoke to customer service and she was not very nice had to wait next day to call back. It’s damaged and I had to do all the calling. Will never get my money again. BEWARE!!
The truck broke down had to wait all day to get furniture. Then they dropped our furniture when they delivered. Did not tell me I had to point out the damage. $100 delivery fee and they do not put handles on. OMG really? We will never shop there again.
We were greeted as we walked through the door by Lee. He was wonderful!!! We told him what we were looking for and found us exactly what we wanted. He also got us the table and chairs at the price we wanted. We had a great experience there!!!
Sales Manger Mason Wilson is awesome and gives great deals. GO SEE HIM ASAP
Today I went to Ashleys Furniture to browse around simply and Mr. Joe Gover immediately came over to greet me and answered any and all questions I had and helped me to get what I was searching for. This is the second time I’ve purchased furniture from here and it’s been a pleasant experience couldn’t be happier!
I had a great experience here, I'm in the process of moving and needed a new bed/couch and upon coming in the door received superb help from the staff at Ashley. Mason was a great sales person and made sure that I got exactly what I needed. Make sure to ask for him if you stop by!
Our sales professionals were both friendly and helpful. We visited the Spartanburg store twice. First visit, Mr. Sessoms could not have been more helpful. Second visit, Mr. Blackwell helped us finalize our buying decision after we looked at other retailers for our bedroom set. Both Mr. Sessoms and Mr. Blackwell took their time and answered all our questions and provided excellent service. We are new customers to Ashley and will definitely continue to visit!
We just bought two loveseats yesterday at Ashley Furniture in Spartanburg SC. They haven’t been delivered yet, but we wanted to give a big thank you to our salesman, Joel Gover, who was just a joy to work with. He was very pleasant, knowledgeable and helpful, answering all our questions and getting us all set up for delivery. Thank you Joel.. and Ashley Furniture for having exactly what we were looking for!!
I went to the store in search of a bedroom suite and was immediately greeted by Mason. He walked with me throughout the store and explained additional items that would receive Black Friday savings. He was very helpful and made my experience at Ashley Homestore Spartanburg wonderful. I look forward to doing more business with company in the future. Thanks Mason.
Just bought a king size bed from Ashley in Spartanburg SC. The salesman’s name was Daniel. He treated me with the utmost respect and professionalism. He worked extremely hard to get me what I wanted at the price I could afford. If all businesses had people like Daniel, I am sure they all would be successful and continue to have returning customers. Ask for Daniel Sessoms when purchasing at Ashley. There was absolutely no pressure to get me to buy. Highly recommend this store.
(Translated by Google) Okay (Original) Bueno
I recently purchased a bedroom suite and king size mattress at Ashley Furniture in Spartanburg, SC. I highly recommend Lee Blackwell if you are in the market for new furniture. Lee helped me through the process by showing me several different options based on my needs. The quality of the furniture is excellent. I got an awesome deal and would definitely go back to Ashley next time I need furniture.
Lee Blackwell was very helpful and patient showing us furniture. I like his "no pressure" approach. It is not like talking to a salesman just a friend. He seemed to be very knowledgeable and if we asked a question that he did not know, he would find out. I don't care for shopping but it was a very positive experience.
I recently went into the store looking for some things for my house and Joel assisted me. He was polite, patient, and answered all of my questions. The store atmosphere was very welcoming and all of the associates were wearing smiles. I planning on shopping at this location and and referring family members and friends!
Quality Ashely furniture, bought it from Bishop's furniture. They don't make them like this anymore. I Had my furniture for15 years.
The store itself in Spartanburg, SC was amazing. Very friendly, helpful, and professional staf . Now the delivery and the multiple products I ordered were the exact opposite of what I would expect from Ashley's especially having a great experience at the store. Multiple item's damaged, not put together properly, dents, scrapes, broken mirror, bed rails and drawers not aligned correctly. Just a a complete disappointment. What should have taken a couple weeks for delivery took a month and a half with multiple "apologies" and excuses. Then for the inconvenience we were offered the bare minimum or store vouchers which I found hilarious. If I had so many issues the first time why would I shop at Ashley's again? I will never shop at Ashley's again and made sure I keep anyone I know from making the same mistake. I would have had a better experience at Walmart
Don’t buy your furniture from here. They guys are nice and helpful but their customer service is absolutely terrible. Me and my husband bought a bedroom and living room set. Two pieces had to be repaired right away and now one of our other recliners is on its second time being repaired. They do not do any kind of returns or compensation. They offered us a $50 gift card which gets you just about nothing in their store. They sell awful quality furniture and don’t care to fix what’s wrong on their part. All damages to our furniture was manufacture issues and not our doing, but we now still have to pay for a chair we cannot sit in. And their repair men take FOREVER to call and schedule a time to repair anything. I have also lost so much time and money having to take off work in order to accommodate the repairman coming out so many times. Ashely furniture is awful and I will never buy from them again. Should have done my research first.
We had such a great experience with Daniel Sessoms at the Spartanburg store. He let us look without pressure, and answered all of our questions. We did purchase furniture and mattresses, & we will be back again!
My family and I had a great experience. Found the entertainment center we were looking for, and the staff were great. Lee Blackwell was great! Gave us space to look, was very polite, and built a good rapport with us. Really cared about his customers. Definitely recommend visiting Ashley!
Highly recommend going and seeing Mason Wilson he was very helpful and friendly.
We LOOOOVEEEE THIS STORE! We found wonderful pieces for our TV room. But the most important was, the customer service, in the moment we came in the front door they were very kind, also they help us with some important configurations. I highly recommended this store!
Christine Gowan was great! She helped me from the beginning to end! Go see her for your home furniture needs!
Lee Blackwell was the absolute best. He made us feel at home.
Christine was WONDERFUL! She helped us with everything we needed and got us a great deal. She was kind and so fun to work with! 10/10 recommend.
I had a good experience overall at the Spartanburg location. Daniel Sessoms helped us out. He's a nice guy, ask for him. Despite other customers reviews, delivery went well. I like the wireless feature of the Sessom leather reclining living room group. I chose the wireless power option so I don't have wires running across the floor for furniture that sits centered in the room. Brands other than Ashley Furniture require wires attached to a power outlet. It has a USB port in each control The cons; it takes an extra minute to get out of the furniture because it's power. I now realize I use the reclining much more than I thought I did. When returning to the upright position, lumbar and headrest are reset, which is a little inconvenient. This could use an express down feature and relocation of the controls. It would also be nice if the furniture did not reset adjustments The only hiccup I had was a wire harness fell off the hand controls for the recliner but I finally figured it out.
Sales people were dressed professionally and we're very helpful. Store has many options but I was still able to move about the store with ease.
Thank you to Mason for helping my fiance and I find furniture for our house! He never disappoints and is always willing to help!
My experience here at Ashley was amazing. Mr.Mason was very helping and made the process really easy. 😊
Very friendly! Everyone in Ashley Furniture Store is friendly and great prices too.
Mr. Mason was awesome! His customer service skills off the chart. 😊💯
Fantastic service. Lee Blackwell was very helpful. We were able to find a leather power reclining sofa and loveseat and new kitchen chairs. Lee listened to our wants and needs and helped us find the perfect furniture for our home. Thanks so much. We will definitely be back and would recommend our friends to come here, too, when they need new furnishings.
They made us feel welcome, even though we were dressed down for the weekend. Me and my husband went on a weekend to look for a new bedroom suite. We looked other places, however, we found just what we wanted here. Noah Hoit made our experience the best. Ask for him if you go. only thing I would suggest to Ashley HomeStore is free delivery over a certain dollar amount spent.
Before going to Ashley HomeStore I had been to multiple furniture stores in the area but could not find what I was looking for. At Ashley, as soon as I walked in Lee Blackwell came to assist me. I already knew what piece I was wanting to look at. He was so friendly and connected with me on a more personal level, rather than just sell me a living room set and that was it. He helped me figure out exactly what I wanted and still stay within a good price range. I really appreciate his help and am glad I was able to meet him! Everything went smooth and I got my furniture and love it! He also taught me about Ashley's Christian values which I never knew about, so that topped the icing on the cake for me! Thanks so much! God bless.
I had a great shopping experience at this store with Christine! She was a great help and went thru the store with me to see the items I had already picked out online. Christine made sure I got the absolute best price on each item I choose. I had already decided on the items I wanted from looking online and this was not the typical experience of shopping for furniture and being pushed toward higher priced items. Christine is great to work with and very patient! There are very reasonably priced nice pieces of furniture at Ashley HomeStore. I recommend shopping here for furniture and definitely ask for Christine! Since this review my furniture was delivered the date and time promised. The truck actually arrived at 7:45am. This was early but the delivery men showed great team work and were very polite and courteous. There were no problems with any of the pieces I bought. After reading bad reviews about delivery and damaged pieces I was concerned but my experience was great!
great customer service Marcus is the best. he was very helpful and not just trying to push us into buying something and got us the mattress we needed. We'll definitely be coming back to get more furniture.
Daniel Sessons was very helpful and accommodating while my husband and I picked out living room furniture. We had him moving furniture and staying late to get us all set! Highly recommend! Thanks again Daniel!
Forgot to mention that Mason always offers exceptional service whether we make a small or large purchase. We are always treated great, furniture that we have purchased over the years from Asley are of great quality. And the one problem we had with a recliner back was quickly addressed by the warranty department. I do 85% of my furniture purchases from Ashley...never disappointed. If you stop by the Spartanburg SC store, be sure to ask for Mason...and tell him Angie sent you....
We had the MOST WONDERFUL experience finding a mattress at this store. Lee Blackwell is the most genuine, caring, and patient sales professional I have ever met. We were shopping for a new mattress for my twenty year old daughter. He explained all of the comfort levels and made sure that he understood her needs and wants in the mattress she was looking for. HE NAILED IT! The mattress was delivered a week ago and my daughter has commented several times about how awesome she has slept. Thank you, Mr. Blackwell for helping us!
We had the MOST WONDERFUL experience finding a mattress at this store. Lee Blackwell is the most genuine, caring, and patient sales professional I have ever met. We were shopping for a new mattress for my twenty year old daughter. He explained all of the comfort levels and made sure that he understood her needs and wants in the mattress she was looking for. HE NAILED IT! The mattress was delivered a week ago and my daughter has commented several times about how awesome she has slept. Thank you, Mr. Blackwell for helping us!
Lee was great from the time we walked in the store! He made a connection with us before ever trying to sell us anything. He was so positive and very helpful with picking out and ordering everything!
I recently bought several pieces of furniture from Ashley HomeStore (Spartanburg, SC). Christine Gowan went above and beyond in helping to pick out pieces that went together and with existing furniture in my living room. She is the absolute BEST!
Great place but one of my couches doesn't have the slow close so eh.
I love the Spartanburg Store. I was fortunate enough to have Joel Gover as my salesman. He was so patient, so kind and quite knowledgeable. I will definitely go back because of him.
I have had a wonderful experience here! Mason Wilson went beyond helping me ! He was a great salesman!
Do not, I repeat do not buy anything from Ashley Furniture. I never leave reviews, but their service is so horrible I feel the absolute need to warn others. After spending over a grand on our toddler’s bed, not only did the delivery date keep getting pushed back, but half the bed came crushed! The lady with customer service was horrible. We are having to pay 10 percent fee because in order for our daughter to have a bed to sleep in we had to cancel and go with someone else. A 10 percent fee for their service mistakes?! Please, just use amazon or another company and save yourself the troubles. Update: Noah at the store is great, he’s helping us figure this whole situation out. Even offered for us to come by the store for a mattress for our daughter to sleep. This is the second time we’ve had issues with delivery though.
We worked with Christine, and we couldn’t be happier with our new furniture! She really listened to what we wanted, and even helped us find a compromise between my husband and I. She was also very respectful of our price point, and never pushed us into anything we didn’t want. On the contrary, the Black Friday in July sale was so good, she patiently helped us as we kept adding more items. I’m thrilled with the price and quality we got, and would definitely shop with Christine at Ashley again!
Christine was so amazing! She helped educate us about the mattress we were wanting, she helped us while it was storming and we were trying to load it into our car, and she was very honest. It was the best experience I've ever had with a salesperson. She was extremely pleasant! We were finished in less than 30 minutes. It was great! I would recommend her and the store.
Nice store
WORST BUYING FURNITURE EXPERIENCE. I bought a dining set that was supposed to be delivered and some how they screw up everything: The truck drivers show up thinking that they will pick up something instead of deliver it, and after that I spend 5 days back and forth with phone calls, no updates and lies until I arrange picking up my stuff by my own.
I had a great experience today with Noah. He answered all my questions and showed me different couches that fit the look I was going for. Next time I need furniture I’ll be sure to go back to visit him!
I had a great experience today with Noah. He answered all my questions and showed me different couches that fit the look I was going for. Next time I need furniture I’ll be sure to go back to visit him!
My husband and I went by Saturday and Sunday (this past weekend) trying to decide on several pieces of furniture. Mason was the gentleman that helped us and we got very good customer service. We are scheduled for delivery in 2 weeks. If everything goes smoothly with the delivery and set up like the customer service did we will be 2 happy campers! Thanks again Mason!!
Sales ppl who know their merchandise are not pushy and answer all your questions.
Went looking all over Spartanburg for furniture for our new home. Christine was the most helpful and knowledgeable sales woman we came across. She asked what we were interested in and worked with our budget. We came in the next day and bought a sofa, love seat, 3pc table set, two matresses and two frames. Thank you so much for helping us out! 😄
Went looking all over Spartanburg for furniture for our new home. Christine was the most helpful and knowledgeable sales woman we came across. She asked what we were interested in and worked with our budget. We came in the next day and bought a sofa, love seat, 3pc table set, two matresses and two frames. Thank you so much for helping us out! 😄
I was greeted as I walked in the door by a wonderful young salesman. He asked me what I was looking for and I told him that I was having trouble finding it. He showed me what I was describing as well as other options that would work for me. It was a very pleasant experience and when I am ready to buy, l plan to buy at Ashley Furniture and will get Noah to help me.
I RECENTLY PURCHASED AN ADJUSTABLE bed from Ashley. Lee and Chris went over and Beyond to assist me in my purchase without any pressure and they were very knowledgeable and informative about questions that I had regarding my purchase. Top Notch sales!
Store price was higher than their internet price
Christine Gowan greeted me at the door and showed me where to begin looking for the piece of furniture I needed. Then didn't hover, just let me explore. She came back to check on me and answered my questions. She was efficient in every way and I definitely will ask for her for my next furniture purchase. Thanks Christine!
I really appreciate the great customer service I got from sales manager Christine Gowen. She was knowledgeable, friendly and very helpful.
Had a little issue with the arrival date. A common issue from what I've learned dealing with manufacturers of furniture. Mason Wilson was able to go above and beyond to make things right with an issue that was totally not his fault. I feel like they really care that the customer is satisfied. I will be going back soon.
Mason was very professional and laid back giving us space while being very informative. We had a little bit if an issue with a further out arrival date than anticipated and they went out of there way to make it right. That was above and behold being it was totally out of there control. Also the furniture here is very nice. I will come back again. Ask for Mason Wilson
Marcus and Mason were our sidekicks during our tour and I can’t say I’ve ever laughed as much shopping for a mattress! Both men were kind, polite, and knowledgeable. (Not to mention COOL. Rock on, Marcus! 🤘🏼🤘🏼) They helped us pick one that worked for us, were honest about the pros and cons, and were pleasant the whole time without being pushy sharks. Thanks so much, gentlemen, we will see you next time!
My husband and I were treated nice by all the staff. Our salesperson was Joel Gover. He was extremely nice and knowledgeable about the products in the store and online. He wasn't pushy, but he was very helpful! We will go back and we recommend that you go too!
Marcus was outstanding, we were greeted and asked about our interests and why we were visiting. Our needs were totally fulfilled and our wishes granted. We were also able to negotiate pricing to our liking. We will shop there again and will most certainly refer our friends in the future. Thank you.
Nice sales people were helpful. Loaded the recliner in the truck for us.
Mason was very nice with us during the purchasing process, the worst thing came after placing the order: 1.- we bought dinning room, living room, and 2 beedrooms, they split the delivery in 3 dates, in the first delivery the forgot the chairs of the table (yes, I had to eat sitting on the floor) 2.- 2nd delivery was ok, they finally bring the legs of the table 3.- third delivery was only for 2 chairs of the dinning room, few days before the delivery they call to tell me that those chairs were obsolete items and are no longer available (this is something you tell to your customer before he place the order, don't you think?), they offer me the chairs in exhibition in the store, when I asked them how much this will reduce the cost (because those are used chairs basically) they told me "$0", only thing they offer me was a gift card. After I accept to take the used chairs and the gift card now they told me that I have to go to the store and pick them up (I live 45 min. Away from the store). I had to dissasembly the chairs to make them fit in my car Note: when we enter the store they told us the delivery is within one week after placing the order, in my case the all delivery took them almost 2 months Note 2: they never give me the gift card.
Noah and everyone I met in the store was great! Very clean store with a great selection. Noah made sure I found the perfect recliner and was very easy to talk to during the process. I chose to pick up the recliner the next day at the Fort Mill warehouse and had a horrendous experience but I wouldn't use it against this store. Next time I know I will use the delivery option.
Noah and everyone I met in the store was great! Very clean store with a great selection. Noah made sure I found the perfect recliner and was very easy to talk to during the process. I chose to pick up the recliner the next day at the Fort Mill warehouse and had a horrendous experience but I wouldn't use it against this store. Next time I know I will use the delivery option.
I absolutely loved the service and competitive prices. The furniture is great as well. I'm having issues with the arrival date of some pieces. Originally it was my understanding there would be a piece a couple months out and they compensated by reducing the price but now it seems several pieces are a couple months out and I'm going to have to make do in my new house with a family of four. A little disappointed to say the least.
Daniel my salesman, perfect, awesome. Helpful, went above and beyond. Customer for life.
We went in here only looking for a couple pieces to compare prices. We were immediately greeted by Lee who was phenomenal. He let us browse and when we had questions about certain pieces he found them and similar ones for us to look at. A few hours later, we left the store after having purchased 5 pieces, 2 of which I had no intention of looking for when walking in. Lee and Mason were fantastic to work with and took care of us like we were family! I will definitely come back if I need anything else!
fully furnishing my house using Ashley's. I was treated very fairly and had a pleasant experience thanks to Mason Wilson.
This is the worst furniture buying experience I have ever had. The salesman, Daniel, was excellent but that is where anything good stops. We were scheduled to have our delivery on June 15 between 10:30 and 1:30. They called at 1:30 to say they would not arrive until 3:30 to 6;30. We called Daniel and he said that it showed 4:00 to 7:00. They finally showed up at after 8:00pm. The first piece of furniture they unloaded was a table top that was scratched. We refused it. The coffee table was missing parts and they took it back and the server that went with the table they broke the legs off of when they were putting it together. They did not even have half of our furniture that was ordered on the truck. They left after 9:30. We called the store and they promised to take care of it but the store manager,Chris, was off until Monday at 1:00. One of the salesmen called my husband on Sunday and assured us that we would get the furniture ASAP. I heard nothing from anyone on Monday so I called the store at around 8:00pm. The joke of a store manager kept giving me the runaround and would never give a straight answer about when we would receive our furniture. He basically called myself and my husband liars because the delivery team forged our signatures to the delivery paperwork saying that we received all the furniture. 4 days later still no furniture and the delivery team ran over our bushes and destroyed a tree in our front yard when they were leaving. We are working with the corporate office to get our furniture and repair our yard since the store manager is useless. DO NOT BUY ANYTHING FROM THIS STORE. I hope that Daniel gets a job somewhere else so I can buy furniture from him there. I will not be back to Ashley Furniture in Spartanburg SC. If I could give negative stars I would.
Great customer service by Mason and Rob!!!! They went over and beyond to make the best experience ever!!!!! Thank you Mason and Rob!!!!!! Definitely 5 stars!!!!!!
My family and i walked in and didnt get a hey how are you or nothing. We walked around for like 10 -15 minutes and pass several salesmen and no one acknowledged us until we watch two of them talking and finally one caught us looking at them and then wanna ask us if we needed anything. We were headed out the door then. We went next door and it was only one salesmen and he acknowledged us and told us he will be with us shortly. EVERY FURNITURE PLACE WE WENT TO TODAY GREETED US AT THE DOOR BESIDES YOU ALL. YOU REALLY NEED TO WORK ON THE CUSTOMER SERVICE
Ask for mason he was so helpful in finding the perfect furniture!
Daniel helped us tremendously! This was our 3rd stop on the list and he got us the best deal for the furniture we purchased. He was amazing and we are going back to revitalize our house with new, updated furniture.
The salespeople are very helpful and friendly.Go by and ask for Mason or Christine.
I love this store! Mason Wilson is so nice! He helped us in our search for a new sofa. No pressure buying! Thank you Mason!
I would like to tell y'all about my experience at Ashley furniture in Spartanburg on Blackstock Rd. I've searched the internet, papers to different furniture outlets and no one came close to Ashley. I had the pleasure of being helped by one of Ashley's amazing salesperson by the name of Mr Lee Blackwell, he did not haggled and pressure me in the least in fact he was nothing but helpful and respectful to my needs. Ashley furnishing is absolutely beautiful, I didn't have to settle for something that's almost of what I was looking for but got exactly what I wanted. They made it with the discounts of making what I wanted very affordable. My experience at Ashley was wonderful. If you want quality beautiful and treated like a VIP then Ashley is the place to be. Everyone made me so welcome and I'm proud to be part of the Ashley family. I thank everyone there especially Mr Lee. Will be back and I recommend to shop at Ashley for all your furnishing cause it was truly a pleasure. Sincerely, Linda j Rodgers
I Love this store! Mason Wilson was so nice! He helped us in our search for a new sofa. No pressure buying! Thank you Mason!
Bought a temper pedic mattress, had the best knowledgeable staff. Lee Blackwell and Karin were very helpful.
I had the best experience shopping for patio furniture! Mr. Lee Blackwell went above and beyond for my family! He took the time to help and communicate every step of the way! He was extremely honest and we never felt rushed! Because of Mr. Blackwell we will always shops for furniture at their store!! Thank you Lee!!
Great staff treated very nice.
We worked with Christine at the Spartanburg store and she was great!!
I recommend my sales person Mason Wilson, he was super nice and helpful. He took the time to make sure I knew about the pieces I chose and informed me about the warrenty. if you are considering purchasing any new furniture I would recommend you shop Ashley home Furniture Store for some great choices and friendly service.
The service was great at the store and the delivery
My husband and I entered the Spartanburg Ashley Homestore to purchase furniture and were very impressed and pleased with the entire process from selection to purchase. The associate, Lee Blackwell has a natural way of connecting with customers. He was kind, helpful, and patient through the entire process. He was very thorough covering the sale document. Furthermore, other members of his team assisted at intervals and demonstrated a team process. I would highly recommend this store and especially Lee!
Big showroom and great selection of furniture. The staff are very friendly and they let you shop without following you around. I love all of their living room suites. The mattress selection is also great too. They have sales periodically too and the prices are very reasonable. Lots of name brands at great prices. If you're in the market for furniture, be sure to check them out.
Thank you Lee Blackwell and Corrin for an enjoyable experience choosing our new living room furniture. No pressure and lots of great guidance and info. I highly recommend Lee if you’re in the market for new furniture or mattresses.
My shopping experience was great with my salesperson Joel Gover. He was very pleasant to work with and kind.
Had the best experience. Will definitely be back, as well as, recommend to everyone
Joel was very helpful when we visited store to look for a certain item.
Thank u so much Rob Patrick for such a great service, he treat us like family and went beyong to help me get a good deal. I went to 4 different furniture stores between Gaffney and Spartanburg and Ashley gave me the best price for the same living room i was looking in all of them, again Rob u the best💪💪💪
Love my sectional sofa!
I went to the Spartanburg store, and Noah Was my sales guy. He was so helpful and amazing at getting me exactly what I wanted, with the furniture and mattress set! Thank y'all so much! Very happy!! :)
Very 👍
I have previously bought from this store so I came in to complete a bed set I wanted. Mr. Lee Blackwell was so helpful and gracious. He explained the protection plan in detail and was a joy to work with on my purchase. It was a very pleasant shopping experience with him helping me. It was nice to have a true gentleman assist and made my day alot better. 5 stars for sure!
I just furnished my entire new home from Ashley homestore thanks to Joel. He is so patient with me. He took a lot of time to find me the best prices for Exactly what I wanted. Thanks Joel😘
My husband and I purchased a couch and oversized chair from Ashley Furniture in Spartanburg and were amazed with the professionalism and service by Mason Wilson and the staff! We were truly treated like family, any furniture we need in the future we will be asking for Mason!
Christy and Daniel were very helpful when we were ordering the furniture and we really appreciate their help. However, we had three separate delivery dates and each one has had an issue. The first delivery was not on time and my sister and I waited 7 hours for the delivery. The second delivery, the gentleman didn't wear moving shoes, we just had the carpet cleaned and had to clean up behind them, also, the furniture wasn't delivered on time. The last delivery was scheduled for April 23. I received a call on April 22 stating that there would be a delay because one of the items was not in stock as promised by the store in Spartanburg, SC. They arrived at my home today and my bed wasn't on the truck to be delivered. No one called me to inform me about this. We called and were informed that the bed would be delivered on May 4! By that time, we would have been in our new home for a MONTH and I do not have a bed! This is unacceptable! Lastly, we were told by Daniel that our credit would be checked once, it was checked two or three times each which in turn makes our credit scores go down even more. My sister has spoken with Ashley Home Store over the phone but I will be in the store today when I get off work to speak with someone about this matter. I'm sure there has been delivery charges added onto the bill as well for the now fourth delivery and I will be asking for a printout of ALL CHARGES! This is unprofessional and we should be compensated in some way. A $50 gift card that can only be used in the store will not be enough for everything we've had to endure with this company. We are very unhappy and would never refer anyone to Ashley Home Store ever!
My husband and I recently purchased our furniture from Ashley home. Lee and Mason were absolutely amazing in helping us pick out the perfect furniture. We are more than pleased with our purchase and will definitely be shopping here again.
Mason helped us, he was awesome. When we walked in he greeted us, pointed us in the right direction. My wife commented that it was nice not to have the "vultures circling". When we had questions he came and helped us, we bought a very nice quality couch that doesn't sink when you sit on it. The people there treat you very well, and we'd been to almost every other store looking but purchased from this store. Mason made us comfortable, laid out all the options, and was very easy to deal with. Very happy! PS
Mason is a dream!!! I made my first buy 6 years ago and he has been my go to guy ever since. We literally have furnished our home through him. Down to earth and understands exactly what my pickiness needs 😂 go in and ask for him... bet you can’t prove me wrong💁🏻♀️
Just had another great experience shopping at Ashley Homestore. Noah Hoit, our consultant was fantastic! He helped us pick out just the right mattress and we saved so much money! As we were walking out, my husband and I commented to each other, how good we felt after shopping at Ashley store, in Spartanburg. We would highly recommend this store to everyone!!
I am so disappointed! I will NEVER spend another dime in an Ashley store! I spent thousands of dollars on new furniture in March. Because of mine and my husbands schedules, and the furniture being shipped, today was FINALLY the day of delivery! We moved all of our furniture out, I deep cleaned carpets, and had everything prepared! I was so excited! After 2 years of living in our home, we were finally financially ready to spend money on nice and new furniture! WELP, I get a phone call this morning and they just simply say “you will not being getting your furniture today.” No explanation, nothing! I am livid!!!!! I call the customer service number and they just said something went wrong with the truck. Well that is just unacceptable! I work 2 jobs and I had everything set for today! I can not just schedule another day this coming week with their “3 hour window” of delivery. It is ridiculous. And I understand that they contract delivery companies out for their deliveries, however, it makes their company look bad! No one cares about that company, we look at Ashley furniture where we spent thousands of dollars!!! This all happened after I had a bad experience with a customer service representative who was rude to me on the phone for simply asking a question! I am done with this company. I will not be purchasing anything EVER again. I am tempted to just cancel this all together and take my business elsewhere. Someone needs to make this right! Editing to add: I had a great experience in store! The guy there was super nice and helpful! But that experience is just washed away by all of these mistakes and disappointments.
It's ok
Mason Wilson, was very friendly and helpful..and helped me find the perfect mattress..very satified.. 😊👍
This is the second time we have bought furniture at this location. We found the service great. They gave us time to look and were there for any questions. The associate we dealt with was Christine Gowan. She was friendly and very helpful. I would recommend anyone looking for quality furniture and service to visit this store.
Joel Gover helped us find just the couch we were looking for today. Great experience!
Great service!
We went to Ashley’s to get a new couch for our new place. We were assisted by Lee Blackwell. He was great, super nice and helped us find the perfect one!
I had a great experience at Ashley Furniture today. Joel helped my son and I with our purchase. He was very patient as I tried to decide what beds I wanted. Great customer service!!!
Went to Ashley looking for a few pieces to furnish an apartment. Was pleasantly surprised to find everything we needed. Lovely things at a reasonable price. Mason was very knowledgeable and helpful and very patient as we shopped for different rooms. Would not hesitate to return for whatever else we might need.
Great furniture and great financing ask for Joel.
Goi
I wish I would of read reviews before I ordered. 3 1/2 weeks and the only call I got was to reschedule saying pieces of my order were not in stock, I was told when I purchased it they were. I called today to confirm delivery on the NEW date and I was told no I have a different date showing. The store assured me they would call me back after they looked into it and that did not happen. I will not purchase from them again. Also if you do go their any piece you see look up online it’s cheaper they won’t tell you that! And I am now looking for a dining room set for 8 and children’s bedroom sets. I will go somewhere else and it’s a shame I really liked my salesmen. Tomorrow I will fight to cancel my order and see where that gets me. I cannot understand how a company can treat people so poorly.
We recently completed a home and needed a bedroom set. Joel was an excellent help. Very pleasant and gave us a great deal! Thank you Joel we plan to visit again.
Great team Lee blackwell was great
We had an easy and quick experience buying a lovely sofa. Salesman Lee Blackwell was super in providing guidance, help and knowledge.
My wife and I went to the local Ashley Furniture Store in our town of Spartanburg, SC. The salesman was pleasant (Lee was his name) and so was the manager. We saw the furniture we wanted, in the color that we wanted and paid cash for it before leaving. We were assured that our furniture would be delivered on the 9th of February and that we would receive phone calls prior to the delivery. We did get a phone call from the warehouse telling us that our furniture would be there in two days on the 7th of February. So. . . . . we gave our old furniture away in order to make room. On the 8th Ashley called and said that our order had been put off until the 23rd. Reason stated: "supplier production insufficient" or some equally bad lie. (They gave our furniture to someone else who wanted the same thing but financed it for a higher cost is what I supposed). Well, when I called and told them that we had already given our old furniture away and had none to sit on they could off no resolve. I asked if they had something we could use in the meantime and they said they don't do that. I told them that I wanted a refund then so that we could at least buy something to sit on until we decided on something else. They said that they could refund our money but there would be a 10% restocking fee. I hit the roof! A restocking fee when the furniture that we ordered hasn't even been made yet, according to them! In addition to the restocking fee it would take another 10 days to receive our refund by mail. What a bunch of B/S. DO not buy from them. AS far as I'm concerned they should be paying me for wasting our time! Instead, they made money off of us and did absolutely nothing! Do not buy from Ashley Furniture in Spartanburg, SC.
My furniture was delivered broken. The delivery men wouldn't take it back even though we showed them where it was broke. They charged us a restocking fee. I would not buy a dog house here. They don't care if they sell quality furniture just that they made a sale
I purchased a sectional sofa for just under $2000. In less than two months the fabric has torn on the console due to the stitching being almost an inch off center at some points. I even purchased the protection plan to cover any tears in the fabric. The company they use and the technician sent out seem to think it is a manufacturer issue, but Ashley HomeStore refuses to take care of it.
Love our entertainment center & electric fireplace!
Very nice furniture
Always keep 👀on ur account. Not too good service Greenville SC
Furniture was delivered damaged. Nobody wants to make it right
Nice sales people, very well kept store. Great selection.
I found a mattress I liked online I went into the store to try it out they matched my online price and gave me free delivery for free shipping! Salesman was fast friendly and helpful
AMAZING place to purchase furniture! Great selection of high quality furniture at good prices. I am sure all the sales people are great but Mason is truly awesome! He is very personable and knows his stuff!
Was a very pleasant experience from start to finish ! Christine was very helpful! Made sure I got exactly what I wanted and delivery was fast and they were even early ! I will be back !
Christine was very helpful, was delivered in less than a week and they were even early !
Rude people. They never acknowledge me or asked me if I needed help or assistance.
I went to this store in search of a quality recliner. I was assisted by Lee Blackwell. Mr. Blackwell was very helpful and exceptionally friendly. He took time to show me everything available, explain options, and make sure I was getting exactly what I wanted. I feel confident about my purchase, and will definitely be returning to this store for any future furniture needs.
We have made two major purchases from this Ashley store now. The staff was friendly and knowledgeable. Mason made our buying experience painless!
Great!!!
Absolutely hands down best furniture store I've went to yet! Our saleman Joel was very helpful and kind! If I need anymore furniture this is definitely where I'll be going!!
it is taking them over a month to deliver my new furniture, it won't even be here for my house warming! I would not ever recommend this store to my worst enemy!!!
Staff was very friendly and eager to help me find what I was looking for, sale's associate keeba is the best
The general manager Melanie Pratt was absolutely wonderful to work with and so helpful. Would most definitely recommend her if you have any furniture needs. Thank you for your help today!!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
