Ashley Store & Outlet Spartanburg, SC

Ashley Store + Outlet

(864) 327-3670

1508-B W O. Ezell Blvd

Spartanburg, SC, 29301

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Store hours

Open today: 10:00 AM - 09:00 PM

Monday 10:00 AM - 09:00 PM

Tuesday 10:00 AM - 09:00 PM

Wednesday 10:00 AM - 09:00 PM

Thursday 10:00 AM - 09:00 PM

Friday 10:00 AM - 09:00 PM

Saturday 10:00 AM - 09:00 PM

Sunday 12:00 PM - 06:00 PM

About Ashley

The Ashley Store + Outlet in Spartanburg, SC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Store Details

The Ashley Store + Outlet in Spartanburg, SC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!

Customer Service

(803) 228-4848

Monday 08:00 AM - 06:30 PM

Tuesday 08:00 AM - 06:30 PM

Wednesday 08:00 AM - 06:30 PM

Thursday 08:00 AM - 06:30 PM

Friday 08:00 AM - 06:30 PM

Saturday 08:00 AM - 06:30 PM

Sunday Closed

Ashley Store + Outlet Spartanburg, SC

In-store offers

What our customers say

4.4

(1998 reviews)

81%

FILTER Star Ratings

Nicole Lackey

Dec 13, 2024

Great experience. Melanie helped us find the perfect couch that fit our whole family. I would recommend anyone that is looking for new furniture ask for Melanie, she will make sure you get exactly what you came in for, not what you felt pushed into getting.

PHOENIX ELECTRICAL LLC

Dec 07, 2024

Raymond is great! I would recommend him to everyone. He had patience with me!

mack fulbright

Dec 03, 2024

Patrick was the most helpful workers !

Taylor Armstrong

Dec 02, 2024

Mason was awesome and helped us with all of our questions! We we’re pleased with all the customer service we received throughout our entire visit from all the staff!

Katie Childers

Dec 02, 2024

Mason was a delight to work with! Easy to communicate and worked out some great deals.

Kobie Johnson

Dec 02, 2024

Everybody loves Raymond!!!

Dispatcher 1216

Dec 02, 2024

Our sales representative Raymond was extremely helpful and courteous! He was truly a pleasure to work with and you can tell he enjoys his job and helping people. He is very knowledgeable as well.

Morgan Leigh

Dec 02, 2024

Ray was very pleasant in working with us. The process of getting a new bed frame was extremely quick and easy, talked us through all the details, delivery/set up info and when it would be delivered. Incredibly nice guy and highly recommend.

Brad Carter

Dec 01, 2024

Patrick was great. He helped us from start to finish and answered all of our questions. Great customer service!

Denise Higgins

Dec 01, 2024

Billy was wonderful and polite and courteous, and very helpful. He is a pleasure to assist. Thanks Billy

Wilson From

Jan 18, 2024

This was overall one of the worst, most stressful experiences ever. My wife and I were looking for a new mattress and bedframe and found one we liked online. We wanted to take advantage of the 60 mo. financing, however it indicated that to do so you had to purchase in store. We went to the store and started to make our purchase. We sat down to look at all the numbers that's when the fun started. Apparently "prices may vary in store" if you are taking advantage of the promotional financing and you "may have to place a down payment". Even though that same language is listed on the website, it's not very easy to find (though our sales rep of course knew exactly where to find it). We reluctantly worked through those issues (down payment waived, but still wouldnt budge on the price which was about 600. more), because we liked the bed frame etc. The saving grace at this point was our sales rep Christine. As we scheduled delivery etc and finished up she did explain that if there were any issues from this point forward that her ability to do anything was limited and we should utilize customer service. Fast forward to the day of delivery. Our window for delivery started out as 12-3 pm, which was perfect. It kept getting pushed later and later until the delivery didnt occur until almost 6pm. They brought in the mattress, boxspring and other small items, but then the driver discovered he only had a portion of the bed frame and not the headboard. Instead of leaving the footboard and dealing with the headboard alone, he took that back with him. He explained that customer service would reach out by 7pm the NEXT day to reschedule delivery. I tried to be proactive and reach out that evening but they wouldn't discuss the issue- despite the fact that their error had left us with no place to sleep (except a mattress that is 6 inches off the floor) as we had gotten rid of our old bed so we had room for the new furniture. I reach out the next morning and finally get escalated to a manager. The phone rep couldn't tell me ANYTHING, and honestly didn't really seem interested in being on the phone with me either. The manager I spoke with did say all the right things, explaining the process, but there was no way I was getting delivery before Saturday (2 more days at this point). I expressed why this was unacceptable -I had no reasonable place to sleep. She told me she would call me back that day. I took her at her word. She finally called me back a little before 5 explaining that the footboard had been damaged while being transported back and at this point that was all she knew- they would have to source the items from another warehouse. Unfortunately at that time she couldn't tell me how long THAT would take but she would call me back that evening when she found out. That call never came. I tried the next day to reach out and no one could tell me ANYTHING, and that manger never called back (despite a message allegedly being left for her). At that point my wife and I went and purchased another bedframe from another store (and honestly got a much better deal on a nicer one). We called to cancel the remainder of the order and request a refund of the *500* delivery and assembly charge (that we were NOT informed of) and bedframe. We were told they would forward it to the store as they would have to be the ones to cancel it. Christine had apparently been off the two days this was happening as cs had tried to reach out to her a few times. I finally got a call at 6.30 pm (basically the end of her shift after working all day) Saturday from her apologizing for the problems and stating she would be cancelling the remainder of the order. She didn't remove the delivery and assembly fee or even discount it even though we only got 1/2 of our delivery and they didnt even bother to assemble anything. We've called the store a couple times to resolve but mysteriously can't get her, and that $500 fee is still there so I guess we're stuck with it. TLDR - bait and switch, poor operations and horrendous curstomer service and hidden charges

Kissinger Rai

Dec 28, 2022

To give 5 NEGATIVE STARS would be generous for this experience that I had with Ashley Furniture in Spartanburg, SC. This is by far the worst experience I have ever had with any furniture company. After two delivery attempts, I have decided to cancel and get a full refund. We walked into the Ashley Furniture store location in Spartanburg, SC and were welcomed by Raymond, our sales rep with the warm southern hospitality that we have heard so much about. Raymond was very friendly, very patient and very professional. I looked around, saw and chose the furniture that I loved, paid for it and awaited delivery. Delivery of our furniture was suppose to take place before the holidays. In anticipation of delivery I was thinking of purchasing another piece that would absolutely go well in another room in my home. If all went well I would have easily spent well over $15,000 to get that certain look and style for my home. Unfortunately, I am very UNHAPPY and EXTREMELY DISSATISFIED. I had to entertain guest without any furniture for them to sit on. This Service was unacceptable and disheartening: · 1st attempt of delivery – Furniture arrived damaged and dirty (Furniture order was white) The guys on the delivery truck apologized as I refused the order and sent it back. · 2nd attempt of delivery – I thought because I was so inconvenienced with the first delivery I would definitely get the WHITE GLOVE NO HASSLE DELIVERY as advertised on the company website as well as in commercials, but the 2nd delivery attempt was worse than the first. WHITE GLOVE means there is a certain elevated level of care and attention to detail that is required and provided from the company. The white furniture was damaged, dirty and the plastic was ripped off. It wasn’t wrapped properly. The guys on the truck apologized again as I refused and sent it back. I called and tried to speak to managers and kept getting redirected to customer service representatives. When I finally spoke to a manager she had to confirm my order and then told me that I need to speak to another dept. in the actual store location. There was no urgency to make things right or resolve the issue. I recommend NOT doing business with them at all.

Harry Lovelace

Jan 23, 2022

This is an account of our experience with Ashley Home Furnishings that has resulted in the lowest possible rating we can give. If you want to skip the details for the main point, please see the last paragraph: My wife and I went to the AHF store in Spartanburg, SC on 7/24/21 to look at patio furniture to place in a sunroom we were converting from a screened porch. We met with sales rep Mason who showed us several different suites. We found one we really liked and sketched out a lay-out of the room with the furniture dimensions. We were not sure if the furniture would work based on the size, and were told we could place the order and if it did not work, we could find one that did. We placed the order and were told that there were delays due to supply issues and could expect to have the items delivered “in October”. We understood and accepted that timeframe. For the next several weeks, I would receive periodic texts from Ashley advising that the order was still in process and we would be notified once available. These texts stopped after about 6 weeks. October came and we heard nothing, so we called Ashley customer service and was told there was still no ETA on the order. I called both corporate and the Spartanburg store in November but the order was still in process. Mason told me that it was outside the 16-week timeframe and some cost allowance would be given as a result. On 12/7/21, I called customer service and spoke with Tony, who said that all of the items were now available to be delivered and could be scheduled for Tuesday or Thursday of the following week. I told him I needed to check the schedule and would let Ashley know the next day. He said that was fine and he would make notes so that anyone there would be able to assist in setting up delivery. I called the next day, and Shamika said there were no notes on our account about delivery, there was no “Tony” there, and that the only items available were the sofa and two chairs -the center and end tables were not available. I asked when they would be and she said there was no ETA on them -it might be April but she did not know when or even if they would be available. There were still unfilled orders for these items placed before I was in July. We were welcome to consider replacement items, but I told her we ordered as a set and that is how we wanted it. I called Mason on 12/22 and explained that the order was missing items with no ETA given for the missing items. He said he would make a call to check the warehouse and get back with me in a few days but I did not hear back. We set partial delivery of the available items for 12/28 with a promise to deliver the other items “when available”. When the items arrived, the delivery team quickly removed the packaging around the sofa and chairs but left the cushions in their packaging. I was handed a tablet to sign confirming that we had received the items and they promptly left. As we considered the situation that afternoon, we were not comfortable with the fact that Ashley could not provide any estimates on when the missing items would be available or even if they would be. We were also not pleased with the size of the furniture in the room -it was too big and could not have accommodated the tables. We decided to do what we were informed was an option when the purchase was made - that we could return this order and consider another set. The next morning, I called AHF customer service to arrange a pick-up of the furniture and was told that we could not do any returns after the delivery was made. When I informed them that this was not what we had been told, they said my request would have to be referred to the “return team” for investigation, and to allow 5-7 business days to receive a response. I asked if I could speak with someone on the team, and was told they couldn’t allow it. I asked if I could send an email explaining our situation and include photos of the furniture that we had preserved in the same state as when delivered (cushions still wrapped, etc.). They said no, and I requested to be called as they investigated and the rep said she would note that in her correspondence. I then called Mason to see if he could assist and he said I would need to deal with corporate, that he could only cancel the undelivered part of the order and I told him to do so right away. I did not receive a response within the allotted time, so I called customer service and Felita said since there was no response a second request would have to be sent. I explained that these delays were causing us stress in making sure the furniture was unharmed while they investigated. On 1/11/22, I called and spoke with Dora who checked our case and said the last notes were that we had accepted the delivered part of the order and the return request had been cancelled. I informed her that was completely incorrect from the prior conversation, and asked to speak with a manager. I was referred to Meeka who said they would not allow returns but would check with a return team manager and get back with me. At this point, we are beyond frustrated and decided to meet with Mason in the Spartanburg store on 1/11. Mason said he did not have authority on the matter but would talk to the store manager the next day. On 1/14, I received a call from store manager Chris who had reviewed our case and said he would contact corporate about it, and would let me know “later today (Friday) or Monday”. I did not hear back, so on Tuesday (18th), I called the store and Mason said Chris was off until Thursday but he would have Chris call me Thursday morning. When I did not hear from Chris by 3:00, I called and he said he had checked with corporate and they declined the return request and “there is nothing more I can do”. I asked if they had considered any credit, etc. for an exchange, and he said they would not consider that either. To summarize, this experience has been extremely frustrating for my wife and I. We did everything we were told by Ashley and gave them the maximum time to help resolve this matter, but now realize that they never intended to help from the outset. I spent hours on the phone and in the store over months of time and was hopeful that we would receive quality customer service, but see that was just wishful thinking. Ashley led us on with hopes that the “return team” would actually investigate and consider our case which very valid and reasonable. We are now stuck with part of an order that will not work in the room for which it was purchased. Therefore, we caution anyone who considers doing business with Ashley Home Furnishings -their promise of quality customer service is only lip service -nothing more!

michelle garland

Oct 28, 2021

I ordered a sectional couch from Ashley Furniture in August 2021 it was supposed to be delivered by September 10th but the salesman said it would be in much quicker. The delivery date came and went. When I called to inquire about this I was told because of COVID that they were still out of stock and they did not have an estimate as to when it would be back in at the warehouse. I was told in October when I wanted to cancel my order that they had a tentative date in late November. When I called to cancel my order since there was no exact date to receive my order they were rude and told me if I cancelled they would charge me a restocking fee of 10%. I told them I was told it would be in with in 3 weeks and 2.5 months later I still had no couch but had already had my credit card charged. They were rude and blamed me for not understanding the contract and they had 90 days to fulfill the order. I was never told that and trusted the sales person. I told them not to cancel my order because I was not getting charged for cancelling an order that had no date of delivery but that I would call my credit card company and let them handle it. I called my credit card and explained what occurred with the company and they said they would take care of it and credit the money back to my account. Two days after being told it was not in the warehouse with no for seeable date when it would come in I was called to set up delivery for my couch. I refused to accept it because I knew it was not a new couch I paid for but a floor model that they found and decided to try and deliver. I refused to accept it again they were very rude to me. It was a horrible experience and I will not do business with them again. If only they had been honest told me how long it would be, that they couldn't get it in but would give me a floor model after having it cleaned or asked me to come in to pick a different couch anything but customer service needs a massive over haul they were extremely rude and inconsiderate.

Ryan Markham

Jul 15, 2021

First off let me say that the whole experience my wife and I have had this Ashley Homestore, is beyond unacceptable. We purchased the 4 piece rawcliffe sectional couch back in May. When we bought a new house we had scheduled them to deliver the couch on our move in day. I was told multiple times that 3 out of the 4 pieces would be delivered. When they showed up, they only had the armless chair and the wedge. Barely enough to fit 2 people on the couch when we had multiple people there helping us move in that week. When I asked the delivery guy where our 3rd piece was, he said he didn't know. So I called customer support and spoke to Quasha. Quasha is the most unqualifed person to be in the customer service business. I filled her in what happened and she said she doesn't know why they didn't deliver all of the pieces and the soonest they could get the 3rd piece delivered was 3 days later. I said that is unacceptable since I was told 3 out of the 4 pieces would be delivered that day. Why should we have to wait for the next week to come by. We should be put in the front since yall messed up. She wouldn't respond so I asked to speak to a manager. She then asks what manager I want to speak to. I said I don't care, just give me one and she told me she can't just connect me to any manager there. She then puts me on hold for 15 minutes, comes back fumbling the phone and hangs up on me. I called back and was now 17th in line. At this I have beyond had it. Eventually support calls back and luck just has it, it's Quasha calling me back claiming we got disconnected. I told her to not even say another word and give me a manager. Eventually she transfers me and I get Chris from the store. He agreed as to the fact that there was a lot of miscommunication and that those 3 pieces should have been delivered. Sadly they still couldn't get it delivered for another several days. So fast forward to the day they deliver that 3rd piece and after the delivery crew left, we noticed they installed the front left leg wrong. At this point we were also notified that our 4 and final piece was to be delivered on July 15th. So I called the support line again and asked that since the last piece is getting delivered on Thursday, can that crew please fix the leg on the other piece. The support woman told me absolutely. I said great can you make a note in the system for them? She told me no there is no reason to do so since they have everything they need to do it and I just need to ask them. NOW fast forward to July 15th and the crew shows up, installs the 4th piece and I ask if they can fix the other leg. The delivery guy LITERALLY tells me no they can't because no note was put in the system telling them that they needed to bring a different set of tools to fix it. I said well that tool you are using to install the other legs is the same tool the other guys used. He said no it is a different tool and we need to get someone else out there to fix it. I am beyond frustrated and done with Ashley Homestore. My wife and I just bought this new house and need a TON of furniture to go in it. And this was the first experience we had with Ashley Homestore. Do you think we will ever come back? Nope, not a chance. Do ya'll a favor and stay far away from this company!

Ryan Markham

Jul 15, 2021

Ryan M.

Jul 15, 2021

First off let me say that the whole experience my wife and I have had this Ashley Homestore, is beyond unacceptable. We purchased the 4 piece rawcliffe sectional couch back in May. When we bought a new house we had scheduled them to deliver the couch on our move in day. I was told multiple times that 3 out of the 4 pieces would be delivered. When they showed up, they only had the armless chair and the wedge. Barely enough to fit 2 people on the couch when we had multiple people there helping us move in that week. When I asked the delivery guy where our 3rd piece was, he said he didn't know. So I called customer support and spoke to Quasha. Quasha is the most unqualifed person to be in the customer service business. I filled her in what happened and she said she doesn't know why they didn't deliver all of the pieces and the soonest they could get the 3rd piece delivered was 3 days later. I said that is unacceptable since I was told 3 out of the 4 pieces would be delivered that day. Why should we have to wait for the next week to come by. We should be put in the front since yall messed up. She wouldn't respond so I asked to speak to a manager. She then asks what manager I want to speak to. I said I don't care, just give me one and she told me she can't just connect me to any manager there. She then puts me on hold for 15 minutes, comes back fumbling the phone and hangs up on me. I called back and was now 17th in line. At this I have beyond had it. Eventually support calls back and luck just has it, it's Quasha calling me back claiming we got disconnected. I told her to not even say another word and give me a manager. Eventually she transfers me and I get Chris from the store. He agreed as to the fact that there was a lot of miscommunication and that those 3 pieces should have been delivered. Sadly they still couldn't get it delivered for another several days. So fast forward to the day they deliver that 3rd piece and after the delivery crew left, we noticed they installed the front left leg wrong. At this point we were also notified that our 4 and final piece was to be delivered on July 15th. So I called the support line again and asked that since the last piece is getting delivered on Thursday, can that crew please fix the leg on the other piece. The support woman told me absolutely. I said great can you make a note in the system for them? She told me no there is no reason to do so since they have everything they need to do it and I just need to ask them. NOW fast forward to July 15th and the crew shows up, installs the 4th piece and I ask if they can fix the other leg. The delivery guy LITERALLY tells me no they can't because no note was put in the system telling them that they needed to bring a different set of tools to fix it. I said well that tool you are using to install the other legs is the same tool the other guys used. He said no it is a different tool and we need to get someone else out there to fix it. I am beyond frustrated and done with Ashley Homestore. My wife and I just bought this new house and need a TON of furniture to go in it. And this was the first experience we had with Ashley Homestore. How can ANYONE even consider using this company again.

Colie Holman

Mar 28, 2021

Paid 4 grand for a new matress, bedframe, and two nightstands. We were told we wouldn't get them till March due to covid 19 manufacturing problems. We were fine with this. So they cancelled our first delivery due to what they said was a damaged headboard. Turns out it was a destroyed nightstand. We scheduled delivery for the one intact nightstand and bed and frame, to reschedule the other at a later time. So then they can deliver March 28th. So I move my family plans to have it delivered. Then their delivery driver decided at 4 pm after making 11 deliveries on a Saturday, that he was sick. We were to be the 12th delivery. So the warehouse stated they couldn't deliver. We have slept on a mattress on the floor for months because our old bedframe broke and our new one hasn't come in. So we called customer care and were told "their system is down for reschedules" asked to speak to a manager and was encouraged to cancel our order if we have a problem. We refused as we don't want want to wait another 5 months for furniture. After all this they didn't offer to waive delivery fee, or give us a discount, or offer any service recovery, or even try to assist us in any way. We were told we should call Monday to reschedule, but they don't deliver to our area on any days other than Wednesday through Friday. Which had to be a lie because today is Saturday, our second failed delivery. Additionally they reattemped deliver 3/28. My headboard was destroyed and damaged. The customer service person was rude to my wife when she refused delivery of damaged good. I have contacted the number below and when asked to and after they take more than a week to reply, they refer me to the same line ive been calling all along. The customer care line. Ideally my stuff will be delivered today 4/10, 3 months after I ordered it. After three destroyed furniture pieces I will never use Ashley again for anything. The showroom employees are great. The delivery and logistics and warehouse and customer service have all been abysmal and disorganized.

Charlie Quiros

Dec 22, 2020

I ordered a set of two nightstands and a matching bed frame. It’s been three months since the delivery and installation guys showed up and left without installing my items. The help I’ve got from the sales representatives in the store and customer support is as follows: 1. Sent wrong hardware to my address 5 times so I can install the set on my own even though I paid for in home installation. 2. Once I was thoroughly fed up and wanted to return my items the customer service representatives gave me a run around and told me to go into the store to which the sales manager said he can’t process that information the customer service reps are the only ones who can. After countless phone calls and being on hold for hours they told me “We have to submit a request for refunds to our corporate office which you can’t speak to.” 3. They continue to send the wrong hardware to my address and i still don’t know what the status of my return is. 4. My lease is still being drafted out of my account and as of today I no longer have my 90 day no interest buyout option because I am waiting for a answer on my return request. If I were you I wouldn’t deal with this Company they screwed with my money and my time and I still didn’t get what I payed for. Update. 6 months later and I still do not have my furniture.... a delivery was scheduled for today 11/22, a month in advance, and I drove 4 hours from my parents home at 5:00 am to my place to be available for the delivery. They called me this morning one hour before the scheduled time to say the warehouse did not pass the final inspection. Basically I’m going to have to wait another month to get my delivery or I can drive an hour to go pick up the furniture and assemble it myself. This is definitely not what I paid for and they’ve basically refuse to give me a refund for the item as even though I’ve already paid for them. Disrespectful company. Would not recommend

David Warren

Dec 09, 2020

This is an update to a review I left 3 months ago where I gave it 5 stars but unfortunately had to change it to a one. If I could have, it would have received zero stars, for the reasons below. Sorry it's so long, but it is a must read before anyone makes any purchase with this store or any other Ashley's Furniture Homestore. I was unable to send a message through their website, I would assume it is because they are getting too many messages sent because of delays in shipments. We placed our order on 12/07/2020 and was told our shipment would be delivered on 02/19/2021. We received a call on 02/16/2021 saying our shipment was delayed until the first week of March. Now we are going on the 3rd week of March and after speaking with an Ashley Homestore Supervisor yesterday, 03/16 she said they were still working on shipping out orders that were placed in Aug 2020, so with that said we could be potentially waiting another 6 months before we receive the rest of our bedroom furniture, which consists of the most important part ; OUR BED. We have been sleeping on the floor since we placed our order back in December 2020. If it wasn't for the salesman who sold us the furniture and told us we would receive our bed in Feb 2021 we would have walked out of Ashley's Homestore that day and would have went to a competitor's furniture store and we probably would be sleeping on a bed right now, but we took his word for it and now we are paying the price. Even under the circumstances this world is under right now this is an extremely bad way of treating customers. I even yesterday asked the Supervisor I spoke with, at what point is Ashley's Homestore going to start compensating their customers who have been waiting this long and she was not even able to give me a straight answer all she said was the order had to be delivered before any compensation to the customer can be discussed and only then can the customer call back and possibly wait on the phone for hours to even speak with a customer service agent about being compensated. If any second or 3rd line supervisor reads this and would like to respond, please do!!! If you would like to speak with me personally, please call!!! I would love to speak with you. All you have to do is look up my name and dates and I'm sure our order and phone number will appear, maybe all the notes of the multiple times I have called will also come up so you can get the whole picture before calling.

Diane R.

Mar 09, 2020

When we visited the Spartanburg store, we were greeted by very friendly people who helped us find a dresser and mirror. They sold us an extra protection coverage, and assured us any problem would be solved immediately to our satisfaction. The salesman, Noah, even gave us his personal cell number if we had any problems. Days later, two nice men delivered our new furniture, but couldn't set it up because there were no brackets included. They said we would have to call customer service. That afternoon, I called customer service and got a nice young lady who was very apologetic, and said she would check with the store. If they had brackets there, she would have them delivered in one to two days. If not, she would have to order them from their warehouse. We would get them in one to two weeks, then we should call customer service and arrange for the crew to come back and install them. We waited, and never heard anything. I called customer service, and another pleasant young lady informed me they had no record of my previous call, didn't know the original lady, and we would have to start over again. About a week later, a box arrived on our porch from Ashley Furniture. We called, set up an appointment, and waited several more days. The crew finally arrived, only to find ONE bracket in the box. By this time we began to get upset. I tried to call our friendly salesman on his cell, but he didn't answer. I left a message, and waited. Next day, I called him again, and he said he was at the vet's with his dog and couldn't talk. So I called the store number, which was in our sales folder. But the store number automatically goes to customer service. A third pleasant young lady said she would order the second bracket, which would arrive in another one to two weeks. We would then have to call for another crew to come out and install it. By this time, I was very frustrated. I asked her how to contact the friendly store manager. She said, "He'll only refer you back to us." But she reluctantly rang the store. A nice lady there said the manager, of course, was not in. I vented my problem, and she referred me to customer service. Eventually, after a month, we received the other bracket. Not trusting customer service, my husband installed the bracket himself. But in doing so, he probably negated the guarantee. We need more furniture, but we will never deal with Ashley Furniture again. No quality control, a ridiculous customer service system, and the company seems to be run by imbeciles.

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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only

On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.

‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.

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