Ashley Store Sumter, SC

My mother purchased a $1600 recliner, and the foot rest starting leaning to the side within 6 months. She's 100 lbs under the weight limit. The extended warranty is garbage. My parents easily have $15k in Ashley's furniture in their house. This is terrible.

Helen was fantastic

Great experience!! Helen helped me out and was very professional about it! She was very helpful! Great store all around

I had a great experience at Ashley Home Furniture! Helen, the lady at the desk who helped with the checkout process, was incredibly nice and helpful. She made everything smooth and stress free, explained the details clearly, and answered all my questions with patience and a smile. Her professionalism and kindness really stood out. Thank you, Helen, for making the experience so easy!

I have recently been in need of a couple pieces of furniture and I called and asked a couple questions and Helen was quick and helpful! Good job, and thank you! :)

Very good customer service for all your needs! If you are looking for new furniture definitely check them out.

I went in and had the loveliest experience. A young woman by the name of Helen helped me out and she was just the sweetest and kindest gal. I definitely will come back to do business with Helen and i recommend my family and friends to go see her for their next big purchase.

I dont usually leave reviews but I had a great experience shopping at this store! I have bad social anxiety and I wasnt sure if I was going to be able to find what I was looking for, but an employee named Helen helped me out and understood exactly what I needed and was very nice and it made the experience better than I could've hoped! Great customer service!

I went in earlier today and the store was very clean, the employees were great and it was just a nice atmosphere all around! Helen had helped me and she was really nice and very helpful!

When I moved to Sumter, I went to Ashley furniture for a new couch, and Helen was amazing, she helped me find a beautiful couch that matched what I had in my mind. Highly recommend her for any of your furniture shopping needs.

Great customer service!! I was working with Helen 🙏

I would like to say if you are looking for anything go here, Helen is so sweet and extremely helpful!

Thank you Helen for all of your help

I just want to say thank you to Helen for all of her help, she was beyond amazing and super helpful

Helen was absolutely great and very helpful on our recent trip. She was kind. Was very impressed with her customer service. Highly recommend going to this location for your furnishing needs.

Helen is great

This Place Almost Cost Me My Job I walked into Ashley Furniture looking for a decent mattress. I walked out with a Tempur-Pedic so comfortable it nearly ruined my career. I’ve been sleeping so hard, I’ve slept through alarms, phone calls, and—most importantly—morning responsibilities. The worst part? I work for myself. I’m literally my own boss, and I’m considering writing myself up. The staff was helpful, the delivery was smooth, and now I’m trapped in a cycle of incredible sleep and self-inflicted tardiness. 10/10 would lose my livelihood again. Thanks, Ashley. I may be broke and unemployed someday, but at least I’ll be well-rested.

I will never buy furniture anywhere else. I love my purchase. Great value for the money. Lindsay, my sales consultant was very knowledgeable and patient. In fact everyone working there was friendly, kind, and accommodating (even offered my granddaughter & I homemade cookies). I highly recommend this store. The delivery was excellent, the manager Mr. Que, Dennis, and Dray made the delivery a pleasure. They were professional and very accommodating. Excellent Customer Service on the delivery as well!

Dedicated to customer service!

Great store with an awesome selection. Zoe is always so nice. Highly recommend!

Great furniture store, highly recommend checking them out, Zoe was really helpful

I thoroughly enjoyed my experience at Ashley with zoe. The showroom was really beautifully layed out & everyone was extremely friendly. Definitely will return in the future for more. 😊

Zoe helped my fiancé and I find the perfect couch, and canopy bed for our new house when we moved in! Ask for her the next time you are shopping for your home needs!

Zoe is the absolute best!!! Very accommodating, very polite, and super helpful. My fiancé and I got our couch and our bed from her and couldn’t be happier. 10/10 would recommend!

The ladies at Ashley were amazing! Special thanks to Zoe and Telia for helping us!!

Great store and employees! Especially Zoe!

From the moment i pulled in the parking lot, I was hooked! The new signage out front looks great! Inside was just as great! Can't forget my favorite part.......LISA!!! Lisa was simply amazing!!! Smiling, listener, communicator, caring, concerned for my needs. Lisa is becoming a real expert at her craft! Dealt with her in the past and that experience was great. This one was so great too!!!! but I could tell that Lisa had been learning more and more to get better! That's dedication!!! Thank you Lisa! And thank you to staff and management.......David and Josh. Great men!

Big shout out to Lisa Walther, You are amazing. I appreciate you so much for turning my bad experience with “Freedom Furniture” not allowing us to exchange our broken couches into a great experience here at Ashely’s. I was so worried I would not have a place to sit with my family for weeks. She went out of her way knowing the situation we were in and asking her manager if we could leave with a couch today. So glad the manager understood our situation and allowing us to take a piece home today. Thank you Lisa and manager for the great customer service. Go see her y’all. She also has a great sense of humor and was willing to help us with all the numbers and figuring out the best budget for us. We are definitely pleased with this store, Lisa and the nice employees. So happy I can go home and sit on a couch that will last.

If your ever in the area stop my Ashley’s they have amazing furniture and deals and if you ever need assistance, Tanner ALBEA Is the one you need to see he will help you with anything your needs desire he helped me when I was in there and it gave me a magnificent experience

I love the staff here especially this one guy name Tanner he showed me and taught me a few new things. I have also bought furniture here as well its good quality here.

Love this store!! Tanner was such a great help choosing a mattress, he was very informative which helped me greatly with my choice!! 5 stars for Tanner!!

this store is a great store with great employees that help out with everything that you need and make sure to take their time to explain everything in detail. Tanner Albea was a great help and a great employee and has a great attitude and always has a smile on his face!

The store was very nice, I felt a warm presence upon arrival, Tanner was very helpful he was incredibly kind and distinguished. The csr staff were very kind and helpful as well

Great place and friendly atmosphere. Tanner Albea was amazing to talk to and walk-through with. Very knowledgeable and helpful with finding what I needed. Would recommend.

Absolutely an amazing experience with Travis, helped with full house furnishing. Delivery team great as well Que and team top notch

Lisa was so amazing! She helped us find our sectional and was very knowledgeable about her products!

Tanner is an amazing person, helps people when looking for things

Had to get some new furniture for the new digs. Thought it was going to be painful but they had a great assortment. The young lady Zoe made the experience very easy and she was able to help me understand the whole process from start to finish. Next time I need something, I know exactly where I'm going and who I'm going to talk to ! Thanks again ! Chris Nichols

Zoe Geddings was most helpful when I was looking for a living room suit . She is friendly and was a great help.

Lisa was my salesperson she was very patient extremely helpful and pleasant to deal with! I like my purchases and I would highly recommend shopping at Ashley!

My wife and I went in looking for new furniture and spoke with Travis G. He was incredible helpful, listened to what we wanted, and respected our cost boundaries. We never felt pushed or rushed, and he was able to answer all of our questions and point us in the right direction. We will always buy our furniture from him and this store.

I had an amazing experience. The staff was extremely helpful when I was looking for a chair for my dad’s birthday. I spoke with Tanner mostly and he was very will spoken, clear, and concise. He helped me feel confident in my choices. Would definitely recommend this location and speaking with Tanner makes it an even better experience.

We needed a new recliner and shopping at Ashely’s did not disappoint! Travis greeted us as soon as we came in and has worked with us to find the perfect chair!! If you need any new furniture go see Travis he will help find exactly what you are looking for!

Great customer service! Very smooth from purchase to delivery. Trav is awesome and deserves a raise!

Great store, very inviting. The staff is knowledgeable! Would buy from there again!

Went in the other day to look at recliner chairs, Tanner was the best! Showed me around and gave me the best advice! 10/10 Wonderfull and respectful staff you have here!

They employees were awesome. They fulfilled my every furniture need and I got the best prices on the market.

delivery service was speedy and polite, customer service instore was great and found me something nice and in my budget! definitely would recommend to friends and family!

Great customer service! Thank you

Store was set up nicely. Staff was very friendly and helpful.

Definitely was an amazing crew to assist me with getting my furniture for my new home. Definitely will be returning soon!!!

We were in need of a new recliner so we went to Ashley Furniture. The staff were great, and Zoe helped us find the perfect one! If in need of new furniture then this is the place to go.

I spoke to Tanner, a salesman who helped me find the perfect couch set for my living room. He was very professional, friendly communication, and very knowledgeable. ZERO ISSUES would recommend

The best customer service I had Tanner answered all the questions I had and he recommended me a variety of dinner more tables that were in my budget 10/10👍

This store is great! The layout is amazing and the staff is incredibly helpful! A girl named Zoe was a rockstar! I would 10/10 recommend checking out this store!

The Ashley Store ,Sumter S.C. location has the best sales associate in town. Mr.Josh goes above and beyond expectations (seriously)! My parents changed order mid delivery he didn't hesitate to make sure everything was done correctly truly an amazing guy. Also thanks to the delivery team Mr. Q delivered on time promptly and everything was in perfect condition upon arrival. I will always shop Ashley for all my furniture. God bless them all ,thank you.

We went today looking for a reclining 3 seat couch, and were happy with the variety to choose from. Travis worked with us, let us check out as much of the furniture as we wanted, he was very friendly, and VERY knowledgeable. He provided some of the best customer service we have ever experienced here in Sumter. We plan on coming back and working with him from now on for any of our upcoming furniture needs. The store has a few different payment options, a great furniture protection plan option, delivery, and the quality of what we are purchasing is great. We definitely recommend this location.

Well furnished furniture store. Competitive price, optional payment plan and awesome customer support.

First impressions are obviously important. Went in a couple of weeks ago to buy a new bedroom suit for our son and was greeted by Hannah. She was very helpful and answered all of our questions. Appreciate the great customer service. Finally ordered the furniture today and will do a follow up. Thanks again Hannah!

I went in on a Saturday morning to purchase a foundation/box spring for a bed. It appeared that the employees were having their daily team meeting, but after a few minutes of walking around an associate broke away and offered her help. I was able to see a couple of examples in the showroom of what they had available in stock and then made a selection. I also needed it delivered and was able to get it delivered in just a couple of days. I appreciate the simple buying experience and for not attempting to sell me anything more than what I came in for.

Becca is really helpful!

I have not shopped for furniture in about 10 years. On a whim, I google furniture stores near me an Ashley appeared. I figure swinging in there was my excuse for getting sushi on the way home. In stealth mode (at least I thought I was), I walked in looking at furniture. I turn the corner and there was Lisa Walther with a warm, welcoming smile and enthusiastic greeting. She attended to me through my entire visit including my final decision and my validation calls. Lisa was attentive, compassionate and patient with me the entire time. Even the store manager chimed in with great discussion. The overall ambience was so relaxing and down to earth. I have referred this store several times over the past 2 weeks to family and friends looking for superb service. I appreciate you Lisa for embracing my needs and nurturing my inquisitions. Thank you. I will see you again.

I really enjoyed my experience with Ashley furniture . The service was amazing . Everyone was very pleasant and accommodating. And Kudos to Robert Williams and TJ Collins for going above and beyond to make sure we were completely situated and satisfied with our delivery . Everyone make sure you pay Ashley Furniture a visit , you will not be disappointed!

It was an absolutely great experience to get our first furniture in Sumter from Ashley. The people here are nice and very welcome. They are very helpful to find the right things you need. Competitive price. Luckily, we came in the right time when they had sales on almost everything. We got a bedroom set, couch, and purple mattress, and we are so satisfied 😌

My bestie/sister and I visited Ahsley's on 1/31/24. It was a very difficult time for her. But the Lord allowed us to have a wonderful experience on this day. The sales associate Lisa was phenomenal and the store manager was as well. Everything my sister wanted and needed to make a smooth transition was right at her finger tips. Lisa and Scott made sure she was taken care of and she did not have to wait for weeks to get what she needed. With a heart of gratitude,we say thank you. And I pray that the Lord will continue to bless you as you have blessed my sister!

Always helpful & courteous...Ask for Nathan!

Furniture delivery by Robert and DJ was a pleasant experience. Would highly recommend them.

Hannah was a great sales representative. She took care of us with speed and accuracy.

We bought this beautiful loveseat from Ashley Furniture about a month ago. It was ordered and then was delivered today. DJ and Dennis delivered and set it up. They were both so very nice, professional and helpful, explaining all the great functions on this loveseat, like charging your phone by dropping in into the charging slot on the arm, and being able to charge another item at the same time with your charging cord plugged it. There is a console in the middle for storing the remote and charging cords, a place for your drinks, and each arm lifts up for more storage! We appreciate and thank DJ and Dennis and Ashley Furniture!!!

Today my family had the pleasure of having Robert Williams & DJ deliver our new bedroom set. Robert was extremely polite and friendly, even taking time to answer the question of my very inquisitive 5 yr old.

THESE GUYS ARE AWESOME 👌 HANNAH WAS GREAT 👍 JOSH IS ALWAYS ON POINT 👉 AND THE DELIVERY GUYS WERE SUPER FAST AND AMAZING I DEFINITELY WILL BUY AGAIN AND AGAIN FROM THE SUMTER LOCATION. KITTY'S BOUNCE HOUSES IN ALCOLU SC SUPPORTS ASHLEYS FURNITURE STORE IN SUMTER SC. AMAZING PEOPLE 👏 THANKS AGAIN GUYS FOR THE GREAT SERVICE.

We were so pleasantly impressed with the manager, Josh and his sales staff, which included Andy and Nate. I promise you will have an enjoyable shopping experience if you choose the store in Sumter.

Robert Williams III did an outstanding job 5 stars

Large selection.

We just had part of our furniture delivered and we're so very pleased with the efficiency and quality of our Ashley furniture delivery. Robert and Dj were so very respectful, kind and polite. They arrived with the biggest smile on their faces ,this is very rare to see that in our world today. I'm thankful for them making my day extra, extra special. Thank you Ashley furniture for having these two hard working young men, and thank you Ashley furniture for taking care of us. We will return for more items.

My entire furniture buying process with Ashley was amazing. Nathan helped me tremendously when it came to finding the perfect furniture for my decor ideas, my space, and my budget. He was so incredibly kind and personable, while Becca was so, so sweet and considerate with helping Nathan and me out with the paperwork. When the time came for delivery and set up Robert Williams and DJ were uber professional. They delivered my items with care and regarded me with politeness and respect. They even took the time to map out the best way to place my bed in my room for design and space purposes. Overall, a 10 out of 10 experience from top to bottom. I would highly recommend this team at Ashley.

Maddy Ayers, Sales Associate and Josh Burkhart, Sales Manager were very helpful when it came to purchasing our dining room set. Furniture was in perfect shape when delivered. The set is very well built and we are happy with it! The price was great as well. We had a wonderful experience purchasing from the Ashley Homestore in Sumter, SC

Super helpful. Lots of nice furniture. My wife really liked the rugs.

Maddie and Jay are great. We had a miscommunication about when our couch would be delivered and even though we didn’t end up on their books for the day we were expecting, they still fit us in. I appreciate their hard work and dedication to get the job done. Andy and Josh are also amazing and I definitely suggest shopping here, good deals and great employees.

A+++ customer service by Andy Icard and the entire staff at Ashley Furniture Home Store of Sumter! From the moment my wife and I arrived, Andy assisted us with finding an exceptional recliner sofa group that surpassed all our expectations. Most importantly, we received a great price and warranty! They truly exceeded all my expections and I would highly recommend them first to anyone seeking to buy new furniture!

Highly recommend ashley furniture in sumter! Ask for nathan! He goes above and beyond for his customers.

Nathan provided excellent customer service and answered any and all questions we had. Delivery and setup went extremely well also.

Great customer service and the sales staff is extremely professional! A++

Telia, the store manager and the delivery staff were fantastic. I was looking all over sumter for a particular type of sofa sleeper for unexpected company and I needed it on short notice. Not only did they have what I was looking for but they were willing and able to let me purchase both the sofa sleeper and a recliner to be delivered before my company arrives tomorrow. Thank you for fantastic customer service and helping out in a pinch.

Love this place

They sold me a power lift chair that is not rated for my weight. I have had it repaired once, and that took a month

We had a great experience buying a living room set from Ariana…. And then when it was delivered by Quinton and Ross, they were true professionals! I would definitely recommend this store and appreciate the way everyone treated us! Thank you Ariana, Quinton, and Ross!

Had fun shopping with Salesperson Nathan, very personable and engaging. Knowledge and address questions with professionalism

Que and Save delivered out two love seats and they were both so nice, kind, and pleasant. They were so careful with the furniture. Two very nice young men! Thanks to both of them!

Quentin and Darius did a phenomenal job delivering my sectional and bar stools. I highly recommend Ashley Furniture in Sumter!!!

Q and D just delivered my husband recliner, he loves it. They position it just like he liked it. Great job guys.

Q and D just delivered my recliner. They made sure that I was comfortable with it before they left. Great delivery job to them both.

Kudos to Q and Sav who sealed the deal with their prompt courteous service. They are a great example of teammates who enjoy what they do. Ashley Furniture they represented you well ... Also see Josh for all your furniture and accessories .He is an excellent salesman.

Que and Sav were excellent in their delivery and install.

I ordered an adjustable bed for my elderly mother-in-law. The guys that delivered the bed were so nice to her. She a very small person so the bed had to be adjusted to the lowest height. They were very patient with her. They made sure she could get into the bed. They took the time to show her how to operate it. She was so happy. Thank you!

Quentin and Savion delivered and setup my furniture in a timely manner. I appreciate the professionalism and awesome customer service. Professionalism at its best!

Que and Sav were great delivering my couch. Super professional and fast. 10/10

Q & Sav are the best! GREAT CUSTOMER SERVICE!!!

The furniture has great quality and I love the help that I got.

Just got my furniture yesterday from Ashley Furniture and the Q and Sav delivered it for me and they were very careful, courteous, and patient even though I had them rearrange it a little to make it just right. And I know those couches are heavy! They even arranged the pillows in a nice way before they left. Also, Lazette helped me find what I wanted and she was very helpful, thoughtful, and experienced.

Can’t sing enough praises for Q, who delivered my furniture recently!!! He was very accommodating and attentive to my delivery and placement of the furniture, all the while representing Ashley in the most professional manner! This type of professionalism and customer care is very hard to find this day in time and I am so grateful for such a pleasant experience!! Thank you Ashley and thank you Q!!!

Highly recommend 10/10 when it comes to the delivery Que and Sav are the best

Furniture Jesus

Que and Sav the delivery guys are very caring when it comes to the customers dwelling

Their items are waaaaay expensive and I wouldn't recommend this place to anyone bc if their prices.

I purchased numerous pieces of furniture from the Ashley Home Store in Sumter, SC and due to my experience they have lost a life-long customer. While I waited “months” for my furniture (ordered in July 2021 and delivered in the spring 2022), I had to call numerous times to determine what the status of my order was. I had to have pieces fixed after the fact because we noticed imperfections in the furniture (“uneven doors) after they were delivered. In May I called and let the store know a door to my Buffet Server won’t close properly. As expected, while they claim the part was ordered we never get any updates. The last time we checked it’s on back-order (problem still not solved). I’d rather deal with a door that doesn’t close than deal any more with this company that doesn’t care to follow-up with their customers (one of which I am no longer). Buyers Beware of lengthy waits (my furniture was actually sitting for months in their warehouse) and poor customer service.

Had a great experience with Matt. He was very professional and helped us find the perfect mattress. We sleep so much better now and I can’t even feel my boyfriend get in and out of the bed. We also love our powerbase while watching TV. The whole set came in faster than expected. Highly recommend him and the whole Ashley team. We will be back!

Thanks to Matt for helping me get my furniture. He was very knowledgeable about the product and made me feel comfortable about navigating the wait time. Thanks Matt

Matt made the process easy and was very professional. We will be back.

I highly recommend shopping with Ashley for all your furniture. The atmosphere was welcoming and professional. Thanks to Matt for helping me along the way and making sure I got what I wanted and for the right price. Ask for him if you go.

Matt was great! Highly recommended

Matt was great! Very professional and extremely helpful. Changed all my opinions of Ashley furniture from past experiences. Will continue to be a customer from now own!

I will be recommending Ashley to all my friends and family. My salesperson Matt was very professional and kind. They have earned a customer for life.

Matt is amazing!! Super friendly and hilarious! He’s the goat

Nice

I buy all my furniture from them. Best quality and pricing! You get what you pay for, for sure!

Ashleys furniture home store in Sumter is a great place to shop for all your furniture needs Brandon was a great salesman He made sure that we had knowledge when it came to the material and longevity of the items we were purchasing I will definitely return there for my next furniture purchase.

I can’t thank Austin and the Ashley Furniture team enough for making furniture shopping way less stressful. Austin was super helpful and incredibly kind. Definitely recommend shopping here for all your furniture needs!

Austin was a huge help when I came in. He knew exactly what I was looking for and took me right to the product I needed. I dreaded having to shop for my dining set but he made it easy and painless. Highly recommend Austin!

I went in the other day and got the help I needed by Austin. He was patient and listened to my needs and immediately led me to where I needed to go.

Thanks for the help Austin!

Will never use them again for furniture. We purchased our furniture in October and were told it would all arrive within 90 days. It’s now the end of March and we’re still missing furniture - to include our daughters bedroom set and our dining room table which they have pushed NUMEROUS times and have now told us won’t come until end of JUNE. Instead of being decent and giving us our money back so we can get a table for our family, they told us they’d charge us a “restock fee” which is funny because if the table/items aren’t coming until June - why do they need to be “restocked”? They don’t care about people. We spent over $15k in that store to have them not want to give us $3k back for a table.

Really enjoyed my impromptu visit after a conversation with Austin. He was absolutely fantastic. I had all kinds of questions and requests that he patiently answered. Austin showed me every line of furniture that I had found on line and gladly worked with me to see what lines worked together well. He could relate to the husband/wife dilemma of liking different styles: one contemporary and the other traditional. I shared Austin's suggestions with the better half and she sent me back for more of Austin's insight. Once again, I was not disappointed! Go see Austin! He'll take great care of you! Thanks for everything!👍😁

Austin Barnes provided amazing service, glad I was able to have his help!

Austin was so personable and knowledgeable! I really appreciated the time he was willing to devote to me to make sure I could find exactly what I wanted and at a price point that suited my budget! I can't recommend him more! Thanks Austin you're the best!

What an amazing experience with my salesman at Ashley, Austin! He was knowledgeable, efficient, and a joy to work with. I will definitely recommend him to everyone I know.

I came in looking for a dining table that I needed ASAP and while I know it takes time for furniture to come in that didn't stop Austin from stepping up and finding me the right option for me. He was extremely helpful and worked with me with every question I had. 10/10 ask for Austin!

Austin helped me with picking out my couch! I told him an idea of what I want and he was super helpful in helping me get the color I wanted and style I wanted. If you ever come here, definitely ask for Austin!!

Lazette assisted me with a purchase, she was extremely knowledgeable and willing to help. She is definitely an asset to Ashley Furniture.

Came in looking for a new couch for my apartment and got what I was looking for and more thanks to Mr.Barnes, can't thank him enough for all the help and time he spent with me making sure the one I left with would be the perfect fit for my home.

Great customer service.

Mr. Barnes was my sales associate. While I didn't purchase anything, as I was only in town visiting, Mr. Barnes displayed a professionalism I hadn't expected to find at a furniture store. And though I didn't purchase anything you can bet I'll be back the next time I am in town to get his opinion on a few furnite choices.

Austin was my helper when I came in. He was very patient with me. I was very unsure about what the best option was for me. I was constantly asking different questions regarding the quality and prices so I could make sure I was getting the best bang for my buck. I stayed there for about a good hour just trying to decide because I am unfortunately very undecisive. He seemed to really care about my experience and made sure that I was 100% positive about my choice. By far one of the best experiences that I have had in terms of customer service. I definitely would recommend Ashley and their employee Austin!

GREAT CUSTOMER SERVICE!! Went above and beyond to get what I wanted.

What an amazing experience with my salesman at Ashley, Josh! He was knowledgeable, efficient, and a joy to work with. I had bought furniture with Josh before and when it came time for more furniture--I knew Josh was my go to. He gave me great recommendations on furniture that would fit the dimensions of our home and aesthetic. He even made the purchasing process extremely easy over the phone. First class experience with a fantastic person. I HIGHLY recommend Josh for all your furniture needs!

Clean place and friendly service.

Talia, was awesome to shop with! She has great customer service and very pleasant. Will definitely ask for her next time I go in the Sumter Ashley Furniture Store!

Telia showed great customer service when helping me find the furniture I needed, she was very helpful and nice.

Thank you to Telia for helping us find the best dresser. Just moved here and she found exactly what we were looking for

Store was super clean and had a good selection. Telia was super helpful and went out of her way to make sure we had the best experience possible.

Telia was awesome! She was very helpful!!

Very good customer service from Telia, she helped me find the perfect furniture that fit my price range. She was patient with me the whole time, which I appreciated cause I’m really indecisive, I’d 100% go back again!!!

I came in frustrated on not being able to find what I thought I needed. Brandon greeted me with such kindness and helped me peruse my options with great knowledge. Brandon really gave me a great experience and will recommend my friends to go see him for all their furniture needs

Zyaire Robinson is so amazing and her personality is beyond others.

I've always been a big fan of interior decorations, always looking for ways to design my home and that of my customers. My last visit at Ashley HomeStore was exceptional, the sales rep by the name Zyaire Robinson, who was assigned to me went above and beyond while assisting me. I would definitely be seeing you guys soon.

Thank you zyaire for the great customer service 👍

I needed assistance in buying new furniture for my apartment and was able to get a great deal with the help of the associate by the name of Zyaire. She was very polite and helpful. All of my needs were addressed. 5 stars!

Excellent customer service this was my second time coming in and the young lady that helped me was Zyaire. I didn't think that she would remember me but I had her paged and when she saw me standing there at the front she address me as Mrs.Dargan and remember the bedroom set that I wanted. Very impressive. Thank you Zyaire.

Furniture shopping made EASY! Great quality items, lovely atmosphere, and amazing staff. One staff member, Zyaire was a huge help! Very knowledgeable and friendly. Will definitely be back!

Lazette has been such a huge help in helping us find a new living room set. She knows her furniture and has helped me find exactly what we were looking for!

Thank you Ashley Home-store and thank you Zyaire ! You had a great attitude which made my shopping experience easy and worthwhile. It’s been a long time since I’ve been furniture shopping and there was no hassle. I came in, Zyaire greeted me and made me feel right at home. It didn’t feel like she was just trying to sell me furniture but made me feel like I could actually see the furniture I purchased in my home. Thank you so much for everything and for your help.

Zyaire Robinson is very informative, she was a pleasant young lady. She answered all my questions. I will definitely come back and ask for her next time I’m looking for furniture.

Out of all of the Ashley Furniture Stores I’ve ever been to, This Sumter location was by far the most exceptional. Ranging from work environment to customer service. My sales person was Zyaire Robinson, a kind, patient, and generous young lady who guided me through my furniture choosing journey. Definitely will be returning and looking for ZYAIRE ROBINSON! 10/10 would recommend.

I absolutely love the furniture that I purchased for me and my boyfriend’s new apartment . I was delighted to have Zyaire’s help with everything we needed, she has really nice taste and answered every question I had. Will be returning to this location to purchase more items soon .

Went to find a sectional for our den but didn’t see the color we’d like. But The salesperson Zyaire was really nice. She wasn’t pushy or stalkerish she let us look and checked in on us. We really appreciated that! Thanx again Zyaire!

Thank you thank you thank you to Zyaire! She is very honest and caring when it comes to furniture shopping she helped us get a quality sectional for the right price! She’s new but she’s great already. We loved her! Definitely Ask for Zyaire!!

Went to this store for a bed suit, Zyaire helped me match different suits to the dresser I already have. I took a bit of her time but she stayed patient and helpful. Definitely shopping with her again. Thanks Zyaire.

Great experience with the sales woman Zyaire! She was so nice ! Ask for Zyaire, she’ll help you out.

The best experience at Ashley Home Store! I had a pleasure of talking with Zyaire she helped me with my whole process. Zyaire guided me through everything! My whole entire house is furnished top to bottom! Thank you!!!! Best employee ever!

I had the best sales associate on Black Friday!!!!!! I wasn’t even really looking for anything and she made me want to buy . I believe her name was Zyaire !!! Such a lovely woman !!!

Layette Anderson the best, she made sure I found what I was looking for.

Lazette Anderson takes care of her customers!

Have been buying all our furniture, bedding and etc from Ashley Homestore in Sumter for well over a decade. Lazette has been our sales person and she is phenomenal. I'm good at researching before I buy but she seems to always have some tidbit or insight that you just can't get without years in the business. New couches due to arrive in Jan......but got the call today that they are arriving this week! Love the people and the prices.

Lazette was wonderful at helping me find a bedroom suite that fit my budget. Highly recommend her!

Ashley Homestore of Sumter by far is one of my favorite furniture stores. All my previous experiences and my most recent one have all been excellent. Mrs Lazette helped my wife and I with our most recent purchases. She was very pleasant, very knowledgeable and helpful in our shopping experience. Thanks!

Loved this store!!! Telia was amazing, and very easy to talk to. Definitely will be back again! #askfortelia

Telia was extremely helpful. Me and my boyfriend just moved out and got our own place and it was so empty. We bought a dresser set from Ashley HomeStore and she was spot on with helping me find what I would like. Never had someone who could took into consideration all of my pickiness and help me find the best set for my home. It’s a relief when you have no idea what you’re wanting to get. She can show you all your different options and get you out in a exceptional amount of time. Not only did I give Ashley HomeStore 5 stars but Mrs. Telia deserves five stars too.

I am a returning customer and wanted to say thank you to Telia for her assistance in the purchase of my new mattress. I truly appreciate you! If you want beautiful furniture along with a great customer service experience, go see Telia at Ashley HomeStore in Sumter. She guided me through making the perfect furniture purchase for my home and I couldn’t be happier.

Lance Cline was very knowledgeable and quite helpful

lance was great got me on the right mattress #tempurpedic

Lance took amazing care of my family when they went to Ashley Furniture in Sumter. His professionalism and expertise go unsurpassed in the furniture business. He went above and beyond the call of duty. Thank you, Lance. Much Respect!

Lance Cline was our salesperson and he did an awesome job! He was very patient and he didn’t oversell the merchandise which was greatly appreciated. And he was great with following up with us as potential clients. I will be returning to Ashley Furniture because of Lance’s professionalism.

Our salesperson Lance was fantastic! He was extremely knowledgeable & patient while we were shopping! Being in sales myself, it takes a lot to impress me and he did!!

I had a great experience at this Ashley furniture. Lance was so very helpful in helping me make the best choice for me and my family.

From the moment I walked into Ashley Furniture Lazette Anderson made me feel like I was at home.From her hospitality to her willingness to go the extra mile .I highly recommend her as your salesperson next you visit Ashley furniture.💎💎

Lazette Anderson was such a great person not to mention a total professional when it came to helping me and my wife out .I recommend that anyone goes in Ashley ask for her personally.

Lance was fantastic! Helped us find the perfect kitchen table!

Lance was phenomenal with my family’s needs!! I am a repeat customer who appreciates his attention to detail! He works with our budget and makes selecting furniture easy and fun! He goes above and beyond to keep my family happy! I can’t wait for my new couches to come in!! Thanks, Lance!

Really great CS!

Brandon is AMAZING! Every time we stop by he gives us his undivided attention. He treats us like family and always goes the extra mile to make sure the purchases we make fit our lifestyle and needs. THANK YOU BRANDON for always being there for us. - The Smalls

I had a great experience all because of Salesman Lance! He was patient with me, worked within my budget, and even let me try a TempurPedic Mattress! Everyone is always friendly here but Lance got everything done for me and made the furniture buying process easy!

We are just beginning to mattress shop. Lance was amazingly helpful & spent alot of time with us. We will go back.

Lots to see. Made a purchase there and was very satisfied with price. Salespeople were knowledgeable and courteous.

The furniture is great… that I received. We were told our delivery would take no longer than 90 days. In fact, we were told it never takes longer than 90 days. However, we have almost reached the 90 day mark and I was just told I still have to wait another seven weeks. Save yourself the hassle if you want furniture this quarter. *****RESPONSE TO BUSINESS RESPONSE **** If you really do care and are trying to improve, it would be nice if you didn’t intentionally mislead your customers and just told them it will take up to 6 months or so to get the furniture due to supply issues. And maybe also waive the 20%+ restocking fee if customers opt to cancel their orders.

They have a great selection and excellent customer service! Kudos to Danyelle for finding us the couch we wanted and making the whole experience enjoyable! I highly recommend this location.

Jamie Pieri was am amazing sales rep. She went above above beyond to assist me with. I will most certainly be back.

Great customer service

Brandon was very knowledgeable and was very helpful!

I had a pleasant shopping experience with a young employee by the name of Tom. He was professional, friendly and very helpful during my visit to the Sumter store. He took the time I needed to help me with my future purchase of a bedroom set for my guest bedroom. Although I didn’t buy the furniture yet, I will certainly return to Ashley furniture and buy my set from this young man.

Brandon was so much help when I was picking out my furniture! He was knowledgeable and understanding!!

Brandon Munoz was so helpful, hospitable and kind with helping me find the right bed. 10/10 and 5/5 stars. Would recommend!!

My husband and I had the pleasure of working with Brandon when we were deciding on a new dining table and possibly a new bedroom set! He was knowledgeable and was ready for any question we threw at him. He also did his best to help out with discounts. We will definitely be back!

Very nice furniture

I really love Ashley, they have a lot to choose from. Their prices are right and they are easy to work with.

Go and see Danielle for help. Very knowledgable young lady...

First time, mattress and accent chair shopping. Decent mattress sale prices. Limited color selection browns beiges and greys only in furniture. Too earthy for me. Excitement came over me about a few things. Lol

Easy & effortless transaction. Lazette was a pleasure to work with. I couldn't ask for a smoother transaction.

Good shopping experience. Good, friendly sales staff!

Came to the store the other day with my naggy wife. Walking in I was already was in a bad mood. Having to listen to her complain about of current living room set for months on end would drive anyone up a wall. I finally agreed to get a new set with the understand we go to a different place than the store we usually shop at. That brought us here. Like I said walking in I was already in a horrible mood looking to just get this process over with to hopefully shut my wife up. After being in the store for no more than 5 minutes we were greeted by an extremely sincere young lady by the name of Ciara Noyes. After speaking with her about what we were looking at she walked with us around the store showing us multiple different options. I was very impressed and pleased with her knowledge of the items she was showing. She answered every question we had and answered question before we could even ask them. This world needs more people like this who take there job seriously and actually care. We ended up buying multiple pieces of furniture. I left in a better mood than when I walked in and my wife left very happy as well. It’s been a few weeks since receiving all our furniture and my naggy wife has not nagged since. I owe this young lady a huge thank you! If you go to the store, I highly recommend you find her.

Awesome people working there!!!

Amazing customer service!! I had Tori and she was able to answer all my questions and get me what I needed

Great products and professional friendly staff. Would recommend to everybody

Everyone in the store is very friendly and helpful.

Best experience EVER!

Very helpful and clean good services

Took a little bit to get some help but employee was very knowledgeable.

Well made stuff, I think.

Wonderful. Great furniture and staff.

Jim had exceptional customer service. He cared about my situation. I love shopping at Ashley furniture. Manager well he has my utmost respect very professional.

Purchased furniture set and delivered 11/2018. Sofa frame has already broke. Asked for money back for sofa and loveseat, but they offered 40% off new set. Really!! Why would you buy more junk! Will go to all means (social media) to get the word out. Contacted BBB and maybe getting lawyer if someone gets hurt on this junk! Purchased on Broad St Sumter.

Horrible

I had a really great experience at Ashley from beginning to end. Stacy was so very helpful and made everything from choosing the style of furniture to getting the financing a smooth, enjoyable process. I highly recommend!

Stacy was an extremely attentive & patient help. Made my shopping experience easy. Thanks so much. I will be returning to spend more money.

Stacy Banyay is amazing! Ask for her if you go to Ashley furniture in Sumter! She is so helpful an patient, an she will make sure you have a great experience!!! Thank you Stacy for all your help!

Stopped in here not even knowing what I was looking for & had the best experience! We were warmly greeted by Stacy who was so sweet, let us browse without any pressure & took the time to answer all of our questions & get to know us a little. Somehow she quickly caught on to what we liked & showed us a new living room set that seemed to be made for us! We were sold & what was more impressive was after we decided to buy, she ran through the financing process so painlessly we were out in no time. If anyone ever asks me who to see about furniture/home goods, I will send them directly to Stacy.

Wonderful experience buying my new furniture with Jaimie Piere! She was extremely helpful and able to find exactly what I wanted quickly!

Great service

Lance Cline

Went to buy furniture and had the pleasure of Lance as my salesman he did an amazing job helping me pick out exactly what I wanted I wish every sales experience could be as great as this one. Anyone needing furniture definitely ask for Lance

Our salesman went above and beyond to make sure my wife was happy. Thank you lance Cline

Lance Cline sold me the most exquisite couch that my behind has ever felt the pleasure of feeling, and believe me, it has felt a lot, most of which I prefer not to discuss. Thank you Lance!

Great selection and even better prices. Lance was amazingly patient with me and took time to show me all the different styles and products, while also working within my budget and not trying to oversell me. Truly a great experience!

Lazette is fantastic! She always listens to exactly what I'm saying and finds just what I need.

Lazette Anderson was extremely helpful and got me everything I wanted at a discounted price. She was able to schedule my delivery well within the typical 30 days time frame. Go see her if you want a great experience.

Lazette was awesome!! Appreciated working with her! 100% recommend visiting location. Customer service is Extraordinary!

Great services! I highly recommend this store. Lazette Anderson was a great help! She was very patient and helpful to my Fiancé and I. My overall experience at that store was Awesome!!

Lazette was very helpful in helping us find the right sofa set for our new home. She was able to price match the Ashely website to save us some money. Would shop with her again.

I have bought my living room set, bedroom set an dining set from Lazette Anderson and each time I’ve done business with her has been amazing. She is extremely helpful and has great suggestions with what I’m looking for each time. Love going to her! Highly recommend.

Lazette is the one to see! She was SO helpful when I was looking for a mattress. She was very attentive while I browsed, and answered every question I had. For a great deal, see Lazette at Ashley Furniture. She'll hook you up!

Stacy helped us pick out a new rug for our living room, it’s perfect! She’s the best

I had a great time shopping here! Stacy was so kind and really went above and beyond helping me buy things for my apartment. Great atmosphere too.

Lance talked my boyfriend and I through the awesome features of the tempurpedic mattress we just purchased and made us feel very welcome and even made us laugh a few times. Great experience. Go see my guy Lance!

I can’t say enough good things about Lance and the team at the store in Sumter, SC. I had to set up a corporate apartment and he assisted me every step of the way. The ordering and delivery was completely painless. Lance followed up several times to confirm. Wonderful experience! Would definitely use them again.

Lance made me feel really comfortable in my purchase today of my new mattress. Once he informed me of the power base there was no looking back. If your reading this lance my lower back thanks you!

My family and I came in to look for a new bedroom suite. Lance greeted us promptly. He was knowledgeable, personable, and was an absolute riot. He had us laughing the whole. He was kind to my children, getting them popcorn and cookies. We will be back, and will be shopping with Lance.

Thank you Lance Cline for your knowledge help ! This is my favorite furniture store. Love Ashley’s quality

Stacy gave me the best experience!! She has a friendly attitude and really found what I was looking for!! Will be back in the future to see her at Ashley Furniture

Stacy was amazing! She’s friendly, helpful and not aggressive. Thanks for everything!

My girlfriend and I have been thinking about buying a new Bed for some time now. So we stopped in at Ashley Home store. The staff there are very friendly. Lance was our sales person who was fantastic. I told him this was my first time buying a new bed. So Lance said no worries here is what we have and not only showing me but teaching me about each option. Lance help me and my girlfriend feel %100 confident in our decision. Thank you Ashley and Lance for making our bed buying experience easy.

Stacy was wonderful and always so helpful. It's a pleasure and you're lucky to have her as an employee.

Lance was a pleasure to work with and made the Ashley experience one to remember. We have our furniture guy and our furniture store for life!

Be sure and go see Stacy in Sumter at Ashley Furniture for all your furniture and design needs. She is a pleasure to work with and her design creativity is refreshing. Her long standing commitment to personal design shines whether you are filling an empty room or looking for just that special piece. She truly understands the needs of her clients. As well as helping you design your favorite room she can also help with your financing needs. Truly one stop shopping. I will be back.

Stacy was awesome!! She answered all my questions and new products very well! I will definitely go back to see her!

Our experience at the Sumter store was great. Lazette Anderson was very attentive but also gave us time to look around and get a feel of what we wanted. Anytime we had a question, she was quick to get an answer. She sat down with us and got a quote for everything we wanted, even when we wanted to add things and take things away. I highly recommend dealing with Lazette!

I had an excellent experience with Lance . He was very informative and took the time with us to make our selections.

Everyone is super kind and very helpful... especially my salesman Lance Cline... he went out of his way to help me find exactly what I was looking... he was very caring and I felt like he really took his time in making sure my experience was a positive one... I will definitely recommend him to any of my friends planning to buy furniture for their home... and I will definitely be back!😊

Stacy is the most helpful and will always be my go-to! Love her!!

Stacy was amazing! She was very excited to help me decorate my home. Very knowledgeable also.

They have a huge variety of furniture for you to look around at and they have furniture to fit everybody's budget.

Great selection and great customer service. Lance was great. Will definitely be returning to purchase

Throughly enjoyed my experience with Lazette purchasing my new living room suit.

I enjoy visiting the Ashley Furniture store of Sumter and working with Lazette to help inspire me. She is awesome. Lazette is patient and always willing to help. I have shopped at this location several times and have worked with other associates but I really enjoy working with Lazette. She makes my shopping time short and enjoyable. Its a pleasure.

I visited Ashley Furniture store of Sumter on Saturday, November 23, 2019. I walked in with an idea of what I wanted. I browsed the store looking for something that matched my idea. I turned around and saw Lazette Anderson, Retail Sales Associate waiting to help me. Lazette made this visit and purchase very special. I told her about my idea and that I would need short term financing. She told me, "I have the perfect financing option for you". Lazette started showing me furniture that matched my idea perfectly and was affordable. I was so excited to begin this easy and short process. My total shopping time was 45 minutes and I left very happy and satisfied. This is my third time shopping at this specific store. Its always a pleasure to see Lazette. My four year daughter was fussy and Lazette made her day with chocolate chip cookies and water. It really helped make my shopping experience go smoothly. I am so excited to see my idea come in my home. Thank you :)

Linda - Lazette was so helpful to me. i enjoyed my time spent with her in the store. Everyone was very nice.

Every time my wife and I need some furniture or bedding we always work with Lazette Anderson. Not only does she take care of my family but also my real estate clients. Who I send them to reflects on me and I can trust that Lazette will give them the same courteous service she gives me!

Very helpful and friendly staff. Lazette has been great the two times we have bought furniture from Ashley’s.

Always enjoy going in Ashley Furniture. Lazette is very helpful. Have been pleased with my purchase.

Lazette was very helpful and patient to ensure I got what I needed. She is a credit to your establishment. Superb customer service.

Lazette Anderson was great help my boyfriend and I pick out a bedroom set and mattress

I was looking for a queen bed frame that would go with a bedroom suit that a previous double bed. When I explained my situation I was walked all over the store until we located an excellent match. The salesperson was very patient and made the experience a very enjoyable one. Thanks for a happy afternoon.

Josh was great! Gave me lots of options and gave me a great price. Highly recommend!

Lazette was great to work with! She was extremely knowledgeable and helped coordinate pieces wonderfully! The other team members moved furniture to let me see all the pieces together. Great experience and I highly recommend them!

Great customer service and experience.

Lazette Anderson took time to show me around and listen to what I wanted as a customer she is truly amazing to work with I will definitely be back when I complete the purchase of my home

Tom Master very informative and very professional and personable I am very happy with my bed thank you Tom Master

Tom master was a very good representative very courteous very knowledgeable of the furniture excellent customer service

Lizette is great. Was very helpful with all my needs. Thank you for everything.

Bought a sofa and love seat. Lizette was very accommodating. Showed us several options before we decided on our pieces.

Lizette is OUTSTANDING, professional, kind, and efficient. Please see Lizette for all of your furniture needs!!!

Lizette is fantastic. The store owner is also fantastic. The two of them went above and beyond to ensure that I would find furniture that I would love after I was less than thrilled with a previous couch delivery (no problem with the couch, just didn’t end up being my taste). We also previously purchased a whole bedroom set from them earlier this year that we love. Will be back. Thank you!

When I enter the store I greeted by Mr. Tom Masters, great attitude, wonderful personality, very kind, and professional. I was looking for a particular chest and TV stand. Mr. Master was excited to assisted me with my requested. He made me feel comfortable in his present. Mr. Masters, explained everything to me in details, I was extremely pleased with his knowledge of the merchandise. I walked out of the store very satisfy. Mr. Tom Masters, is a great asset to this business. Thank You. Martha Richburg

Absolutely amazing experience at the Ashley’s furniture in Sumter, worked with a young lady named Priscilla Romero. She was a absolute delight to work with and definitely will be going back

I was shopping around in search of a new mattress. I walked into Ashley Home Store and was greeted by a young lady named Priscilla. She was awesome! She took me on tour of the mattress center. Priscilla actually took the time to discuss the features of all the mattresses that I was interested in. It was really to be greeted with a friendly face and with a smile. I would definitely recommend that all my family and friends pay her a visit at Ashley Home Store in Sumter SC.

Over priced

I first went to the website in search of a mattress, found one over 50% off that I really liked, only downside was the 3-4 week shipping, so I went down to this store, where not only I got the mattress for the price on the website, but I also was able to bring it home in less than an hour. Employees are amazing and extremely helpful

Great furniture and they were have a nice sale.

Facility was clean and the staff was helpful. The prices seemed unnecessary high but otherwise decent establishment.

Will Never order Anything from here again!! The day of receiving my brand new mattress from here I called the store and spoke to the manager immediately telling him how it was as hard as a brick and even an 18 wheeler running it over wouldn’t make it any softer..he assured me it would be just like the “cloud-like super soft” store model within a few weeks and how it is illegal in the state of S.C. to take the mattress back even though I called the very same day I received it! He said all I could do is purchase another mattress!!?? So I’m SOL of well over $1000 for a mattress I can’t even sleep on without being in unbearable pain! False advertisement at it’s finest and completely different mattresses from the store models!! It’s been SEVERAL months and the mattress is still as hard as a brick!! Also I was informed several times by the employee who sold me a queen bedroom set along with the mattress that my monthly payments for both would be $20 or less!! My monthly payments are well over $300 a month, a car payment for just a bedroom set and mattress! I was so excited to finally have a soft mattress just like the store model I ordered and then to receive the one I did is just disappointing.. I’m a single mother who works so hard for every dime I have all to be lied to multiple times and now responsible for paying so much $ for a mattress that leaves me in pain everyday ! Never order from this store!! You will be lied to all for them to take your $ and leave you very unhappy!! This is the first review I have ever left on anything but anyone shopping here needs to know the ugly truth! As for your response below “from the owner “ don’t try to play it like that because of the review! I spoke to you Personally over the phone and you Insisted You could not take a mattress back legally because you couldn’t “resale” it in the state of S.C. and that my Only Option was to purchase a Second mattress, so don’t lie on a review making yourself the victim!!! This is definitely your store/ location! The several times I contacted Duke Singleton about it and calling your store to speak to you, Nothing was done about any of it! All of you are in it for the money only and do not care about the customers satisfaction, you all even made it sound as a joke when I called with concerns about the mattress! Every furniture store I have Ever ordered from in the past, I’ve never had any issues like I did at this one!

Purchased furniture from Ashey in Sumter SC., Duke Singleton was our associate. He is awesome!!! Made our experience wonderful. Patient and gave us space to look and was right there to answer questions! Have purchased many items here. And Will definately return.

If you're looking for a new living room set then I would definitely recommend going here!! Alex was really patient with me as I tried out every recliner and couch option that was available. Alex also helped me narrow down my choices with my silly pros and cons list! He explained to me about my financing options and made the process of buying my first living room set quick and easy!! Thank you Alex for taking care of me and I look forward to talking to you in the future for a new bedroom set!!! Seriously ladies and gents, go talk to ALEX and he can set you up on the best deals!!! Forever an Ashley Homestore Customer.

Wooo! I have to give a big shot out to Ashleys for the wonderful experience and an even bigger thank you to Alex Beaton (yes I remember his last name because I made him spell it for me) and his exceptional customer service! I recently moved to Sumter from Georgia and needed new furniture. I’m a very indecisive person so I went in feeling sorry for the poor soul who had to help me. By the luck of the draw Alex was my furniture guru. After sitting on almost every single piece of furniture in the place, I finally decided on my perfect matches! Alex was so kind and patient as we went from piece to piece. He did not rush me nor make me feel like I had to buy anything I didn’t want to. It was a really great experience and I couldn’t be more excited to have my new furniture!

I came in to Ashley not entirely knowing what I was looking for and ended up leaving with the perfect pieces for my home! Alex helped me and was so helpful and friendly, going above and beyond to make sure that I was taken care of and left feeling good about my purchases. He is clearly passionate about his job and about helping people, and I will definitely be returning to him for my future home needs!

Lanzette was very helpful, professional and courteous. I chose my bed online, but went to store to order, she put it thru even giving me the online price. When delivery was made, delivery men put it together and removed cartons. Very satisfied with the service and assistance provided.

Don't buy into their giant monitor they can show you colors they don't have in stock on. We brought a pillow in from our new couch ( that we thankfully didn't buy from Ashley's) and found a perfectly matching recliner...on their monitor. 3 weeks later it comes in and I get it in the house. Not even in the same color family. Yes the tag matches what we ordered. After reading all the BS others have gone through trying to get satisfaction from Ashley's, Im not even going to bother. I'll stick it in a room where no one can see it, and never shop at Ashley's again before I let them keep 25% of my money for lying to me regarding what I was buying. Aside from all of that, while we were confirming they just didn't ship up the wrong chair, it's $150 cheaper online. I didn't buy anything there, but there is a better furniture store right across the street. **Edit: two stars for taking the time to respond to this review. But seriously, unless you are going to send someone to my house to either make this chair work, or come get it and write me a check, I have spent all the time I have allotted for chair shopping. You only have one chance to make a first impression. I'm on file, your turn to make the effort.**

I checked out Ashley's Furniture today, and thoroughly enjoyed the experience! The prices are great and the furniture is top quality! The customer service by Tom Masters was top notch, professional, and soo helpful! I'd recommend seeing him for all your household furniture needs. Thanks again Tom!

Alex is very polite, personable, and easy to work with. He is passionate about his work and does his best. He is exceptionable about explaining things and has a fantastic sense of humor.

Great place to get furniture, Tom Masters is the best sales associate I have had the pleasure of meeting! He was able to provide me with exactly what I was looking for!!

Tom masters got me in and out with everything. Top notch customer service!

Tom masters was amazing!! Helped me with everything I needed.

Lazette Anderson helped us find our furniture for our whole home! So many options to choose from! She helped us find what was best for us and gave us many options!

I have gotten a recliner and mattress from Tom and both are great. He goes above and beyond to make sure you’re happy with your purchase and it’s the right fit for you. He’s also very knowledge about all the furniture Ashley’s has to offer.

Seller (Tom) was what we needed he was not pushy and fast to get us quotes. If I shop again will definitely work through tom

Mrs Lazette was extremely fun to shop with. Her knowledge was very helpful.

This place was amazing. Tom was a big help never was pushing. Any issues we had were solved quickly. This place cares.

Josh was super patient with me while I tried out about every mattress in the store! Knowledgable and kind as well. Thanks, Josh Burkhart!

Another smooth and easy purchase at Ashley's Homestore with Lazette Anderson! She has been our sales rep since 2006 when we first moved to Sumter, Lazette never disappoints.

Duke Singleton is the best customer service representative I have ever delt with at a furniture store. He was extremely helpful in providing me with all the information I needed to ensure I purchased exactly what I wanted. If he didn't have the answers he knew exactly who to ask. Definitely an outstanding employee.

Ashley Furniture is absolutely amazing. Lizette Anderson is my go to person and she is like family. I have made many purchases over the years with the assistance of Lizette and will always shop at Ashley Furniture. Lizette is top notch and because of her, I will return.

I want to thank Mr Duke Singleton and Ashley for there wonderful service .. Great place to buy a mattress and Furniture. Very happy customer.. We will be do doing business with them again soon ..

Great Hospitality Great Service Great People!!😁

I have bought several pieces of furniture from Ashley Furniture. Brett and his staff are excellent to deal with and make the entire process very easy. His team showed up early to our scheduled appointment and were very courteous. We are very pleased with our purchases from Ashley!

Ashley Furniture has beautiful furniture that is high quality. I've purchased mattresses and a nice recliner from Lazette Anderson. She was very helpful and knows her merchandise. I recommend Ashley Furniture and Lazette Anderson. I'm planning to purchase a living room suit and bedroom suit from them in the future. S Ciesla

We went into your location (which was very organized and well laid out) looking for some furniture for a new business that also has a home-like feel. We were very impressed with our salesman Duke Singleton who was attentive with our needs and also what we wanted. He gave us all of our options and we went from there! We will be coming back soon!!! Thank you!!!

I was very impressed with the cleanliness and organization of the store and with the customer service I received while at Ashley Furniture. Duke was our salesman. He was very patient and understanding of what I wanted and how much I could afford. I even enjoyed some popcorn while looking around. I will recommend him and your store and will be coming back for future purchases!!! Thank you!

We came into Ashley Furniture Store looking for a recliner, a coffee table, and end tables. Alex hooked us up with exactly what we were looking for and couldn’t be happier. Thank you!!

Came in a couple days ago and spoke with Duke , he was very friendly and knowledgeable about the funiture. Thinking about redoing my living room and if I do it will be here at Ashley Furniture. Thanks Duke for a great experience.

Nice store with awesome customer service. My sales guy, Baron, was not your typical salesperson. I felt no pressure while I was shopping. He was super patient with me while I asked lots of questions. Great shopping experience.

Thank you Baron for all your help and guidance. You made the process of picking out my new furniture easy. I recommend Ashley Furniture to everyone

I'm not much for writing reviews but I made an exception in this case. Baron was very professional, knowledgeable and helpful. He took the time to answer all of my questions and make the shopping experience enjoyable. I would highly recommend Ashley Homestore. Just make sure you ask for Baron. He will take care of you.

Gorgeous store and loved the customer service here. I was offered cookies & popcorn while shopping around. Baron did an excellent job, very knowledgeable and patient. Answered all of my questions and wasn’t too pushy. Highly recommend you guys request him!

I usually don’t care to write reviews but I felt the need to give Baron a personal recommendation! He was extremely knowledgeable and he didn’t make me feel uncomfortable or too rushed to make a purchase! He definitely helped us find everything we needed for our home! 5/5 would recommend!

Baron was amazing! He was very knowledgeable and helpful. There was no pressure and he was very kind when answering ALL my questions. This store really does what they can for the client.

Baron was a huge help. Phenomenal service

Expensive

Very friendly staff and will make sure to help you find what you need. They even matched online prices when things went on sale. They have a very good selection we are glad they are nearby!

Malory was great!!! Great customer service

Mallory has great customer service. I will definitely tell others if my experience and encourage them to support your shop. I will be back

Josh was extremely helpful and asked if we were military upfront for immediate savings. Very kind and knowledgeable about the products available but more importantly actively listened to what we were looking for. Spent more than anticipated but won’t go anywhere else...unbeatable prices and friendly service!

Great People

Really good service, the sales they had were really good.

Absolutely love this store and their employees! Highly recommend them to anyone looking for furniture and they have great deals! Make sure to ask for Josh!

Baron Wren was an excellent retail sales associate and I highly recommend him to anyone who visits Ashley Homestore.

The tall sales guy was so helpful..he accommodated every question we had.

Ultimately I am going to purchase closer to home but if you are in the market for some furniture give this place a shot! I spoke with Brett and had a great customer service experience. Very up front and transparent about everything in the conversation on couch and desk I was looking at. I wish I had lived closer. Super easy and pleasant to deal with. Best furniture store I have spoken with in all the places I have looked recently

The sales man Josh was very helpful and very knowlegeable. He helped us pick out the perfect sectional set within our budget. Definitely coming back for our next furniture purchase.

Found what I wanted at a great price and everything went very smoothly.

Rachael was very helpful and friendly

Was really great and the service was excellent the deals we're great we got just what we wanted.

Large selection and very helpful and patient staff. Required some time to make a decision and sales stayed with my wife and I through the whole process of picking a complete living room .

Great place to shop. Lone tge sales team.

Was a great experience from start to finish. Lizzette was very knowledgeable and professional. She is a great asset to the company. We will do business again, Thx!

I love to shop Sumter Ashley Furniture. Specially Josh and Richeal are awesome.

The salesperson was very friendly and knowledgable. It was a very nice experience,no hassles at all. Very happy with Ashleys in sumter,we have our furniture store for the future.

Great people that work here, and a great selection. Will definitely go back.

Wonderful one stop shop! Josh was very patient with my daughter and gave her the best deal. She saved money, loved the customer service and left happy which was most important.

Lazette ws so helpful helping me choose mattresses and making the purchase. She took time to understand exactly what I needed. I'll definitely call on her again. Can't wait 'til my new beds arrive!

My husband and I had a great had a great experience buying new furniture for our home at Ashley’s! If you go, make sure you ask for Channing. She was our sales lady and she was fabulous!! She wasn’t “pushy” like you would think most sales people would be. She was very knowledgeable and helped us pick out exactly what we wanted for our home. I can honestly say she provided us with the best customer service experience we’ve ever had! Will definitely be coming back here if we ever need more furniture!

Lazette was very good with the kids and patient with me while I tried to fivure out what exactly I wanted. She was also pretty good at predicting what I wanted.

Looking for an accent mirror and found our new living room set. Lazette Anderson was very helpful in getting us the right pieces for our home. Always a good experience here at Sumter Ashley

Had a wonderful experience shopping for a new sofa. Lazette is an awesome salesperson! Thanks!

We needed to buy a COMPLETE house worth of furniture for a family of 5. It was quite the undertaking and Lazette Anderson helped to make it a fun and easy day; we even enjoyed fresh baked cookies! Ashley Furniture of Sumter has a great selection of household furniture and decor on the showroom floor and easy access to their even larger online inventory on the big screen in the store. Lazette took the time to really listen to what we were looking for and what we needed for each room, including our decorating plans and each of the kids personalities. She was very helpful showing us many options, even a few I hadn't thought about! We got our beautiful furniture delivered in a timely manner and the set up crew were equally as kind and helpful. If you're looking for a personalized shopping experience with a large selection and helpful staff, this is the locally owned place to go, and I would personally recommend Lazette Anderson as a sales associate!

Ms. Anderson was wonderful. She asked and answered questions to get us what we wanted. She was never pushy and helped us make our decision by giving us information on each product we considered. After the sale she followed up with delivery information and made sure everything was satisfactory. I cannot imagine better service or attention! Thank you.

Thank you for a quality product and your saleswoman Lazette Anderson was a big help

Mallow was super helpful and helped us not only find the furniture we needed to replace our old, broken furniture, but helped us combine pieces to create a great looking design! Highly recommend the Sumter Ashley store!

It was a great experience Lizette she did an awesome job and getting the furniture you wanted.

Lazette Anderson was a great help to me with choosing the right things for me.

Great customer service! Very helpful and friendly. Lazette helped me purchase a bed set that was very affordable.

We received great assistance and advice from Lazette!

Great service. Wonderful and patient with kids. Took time to tailor and get us exactly the pieces for the set we wanted. Can't wait to enjoy my new outdoor table set!

Lazette A. Provided us with great customer service. She was willing to spend the time with us that we needed to decide on our purchase. We didnt feel rushed and she did what she could to give us the best price. She and Ashley Furniture are highly recommended.

Lazette Anderson made my mattress purchase so easy. She was extremely knowledgeable which made making a choice simple. We are repeat buyers, both at Ashley and with Lazette. I will definitely call her the next time I need anything for our home!

Alot of help, great deal and friendly staff, definitely coming back for my office furniture!

Fabulous costumer service..prompt and helpful. Worked with Lazette Anderson in Sumter,SC

Josh was very helpful in the Sunter, SC store! He was very knowledgeable and had great customer service!

Very helpful. Quick delivery and setup

Extremely professional and helpful. Will go back and purchase when in need of more furniture. Thanks for the help Channing.

Very nice store and has lots of choices. Ashley Furniture has always been a favorite of mine because of the quality. The store staff is very nice and friendly, and they will do minor repairs on the spot.

We got a new set of furniture from Ashley's and it is amazing, so comfortable, and perfect!! Our sales person that helped us Channing is wonderful!! She was not pushy which I love. She was so helpful and so sweet! I highly recommend her over anyone in there!!! :) GO SEE CHANNING AT ASHLEYS IN SUMTER FOR ALL YOUR FURNITURE NEEDS!

Mallory was amazing, very helpful and knowledgeable about the furniture we were interested in. Thank you for helping us find our wonderful tv stand and dresser!

My saleswoman, Mallory Smith, made furniture shopping fun and easy. She helped my fiancee and I to find the best deal possible and made financing our purchases simple and understandable. Thank you so much for your help Mallory!

My experience at Ashley was awesome. Josh Burkhart was my salesman and when I need furniture he will always get my business. He was friendly, knowledgeable and gave me his utmost attention during my time there. If you want a great product and a great salesman go to Ashley furniture in Sumter SC and ask for Josh.

It was very good. We got lots of information about the product . The sale man's was very nice and in detail...Thanks for everything.

We had one of the nicest young ladies that waited on us her name was Channing Braden. Very personable and had such knowledge of the product we were looking fo at the time. We will be back again but would ask for her again best sells lady ever.

Great experience. Sales staff were very helpful.

This was the first place that we went to and were surprised by the selection and quality of products, but mostly by how helpful and nice the everyone was. We did check out other places and nothing compared to selections, options on packages, and helpfulness of the employees. We found exactly what we needed and were looking for and were treated like we were friends. Channing and Josh were extremely patient with us as we went back and forth on what we wanted, and helped us customize our packages to the get most out of what we were looking for. Everything was handled smoothly and even since purchasing our choices they have reached out to update us with when everything is arriving. This has bee the most enjoyable and relaxing furniture experience we have ever had. There is no better place to go, and this could easily be your first and only stop.

Great furniture just wish they would get a handle on delievy and payments arrangements there... paying a month payment already for furniture I've only had 3 days so far... B.C. it took a month to get it in... they should set your payments a month after you get it .. crazy

Great experience with everyone at this furniture store. Whether you are changing the look of a specific room or completely changing the look of your living space, you won't be disappointed with this store's staff. Shoutout to Channing Braden for helping me turn my blank canvas into a comfortable/urban home. Great service. Great atmosphere. Great furniture!

Great service and sales!

Impossible to get help here and high prices.

Ashley's has the worst customer service I've ever had to experience. I asked the woman that sold me my couch if it couldn't be delivered by a certain date that I didn't want to buy anything from Ashley's because I needed a sofa by that certain date she assured me at that time that it would be knowing because she works there and knows on average how long it takes a sectional to deliver decides to lie to make a sale and tells me that it could be anyways. So when I called on the date that I told her I needed my couch Another sales associate informs me that there's no way that my sectional could've been delivered in just a weeks time because they have to put in the order A warehouse has to loaded it up after they get the order and I have to hope there's not someone's order that's ahead of my order gets on the truck before anyone else because They only have so much truck space and so much room. Which I completely understand because that sounds logical. But I asked these questions for reason and the lady that I spoke with that sold me the couch lie because she wanted to make the sale and told me that it could be. I also brought my sales associate a picture of my living room and measurements of exactly how long I needed My sectional to be on each side. I told her that I needed exactly 7' x 7' and explained to me that the sectional comes disassembled and I can make each side however long I wanted it. So I told her again I needed each side to be 7 foot long. She puts in my order and tells me that it is 7 foot by 7 foot. OK perfect. So how much three weeks after I order the sectional. Two very nice men deliver it. It comes into pieces, The couch side is 7 foot they put it on the farthest wall because that's the only place you can go and I was happy because that couch was 7 foot, then they bring in the second part of the couch and is this tiny little loveseat that they attached to the 7 foot couch, it's only 48 inches but whenever you use one of the cushions from the 7 foot couch it makes it 7 foot too but it's not 7 foot on it's own which is what I asked for specifically and made VERY clear with pictures and measurements. It annoys me more that she lie just trying to make a sale because I would've still bought the same couch I just would've had the longer side on the back of my wall in the shorter side on the other side so she still could've made a sale but now I had to put in an order for a whole new couch which just makes the situation even worse. So when these two very nice delivery guys delivering my couch and it's wrong and they understand what's wrong they take pictures type up a report I see it take a picture of the report and sign a copy of the report and they assure me that their report from their little iPad goes directly to Ashley's store in Sumter and they put an order for a new couch from there and that someone would call me within the next couple days to let me know that they put in the order. I wait a couple of days nobody calls me. So I called them the lady didn't tell me she didn't see my new order put in she just kept putting me on hold and told me that she'd call me back, needless to say she never called me back I gave her a couple days and I don't hear anything back. So on Black Friday it's now been two weeks so I call again. The woman that I spoke with told me that she couldn't find my new delivery order but the warehouse manager would know where its at that she was going to go find him. She put me on hold twice for about a minute long apiece which I don't feel like is enough time for you to "go find him" but she takes down my name and number and again assures me that she's gonna call me back when she does find him because it's Black Friday and they're busy.

The staff was very friendly and helped us find what we were looking for. A home-made chocolate chip cookie was an unexpected (and delicious) treat so thanks! They helped us get the best deal possible and looking forward to receiving our furniture in the next month.

Staff is nice and not very pushy which is nice. Just wish the furniture was better priced.

Very low quality customer service, and low, unproffesional sales, and bad management! Never buy furniture or furniture warranty(if you did not make any damages claims) through the Sumter store, as they never refund you the warranty back or give you furniture equaling what you paid for warranty, this store claims that all Ashley stores do not refund your warranty back which is false information, as Ashley store nation wide refund you back. Talking to the rude careless manager did not help at all so If you want to buy from Ashley store take the drive to Florence or Colombia store! Never buying from them again!

We had an amazing experience with our first purchase from Ashley Furniture in Sumter. Not only did our salesperson, Jenny, listen to our needs but she was able to pinpoint exactly the perfect match. We will definitely be back!

We found a great bedroom set on sale and we didn’t know that they sold Mattresses until we were in the store, but they actually have a nice bedding section. Our salesperson really educated us on the technology behind each one and we ended up getting a new sealy hybrid mattress with our bedroom set. They guaranteed less than 30 day delivery and had our furniture in about a week and a half.

After looking for a linen sofa for weeks, we were able to find just what my wife was looking for at Ashley Furniture in Sumter. After shopping around it was clear that they not only have good pricing, but their delivery service costs less than most stores as well. Quick delivery and very happy with the sofa.

I came in looking for a dining room set, and the salesperson was very knowledgeable and quickly helped us find a perfect set. Once we found the set we liked, the salesperson was able to show us 3 different table options in the same collection, as well as two different price points for both chairs and servers. The order was delivered and setup in my house less than two weeks after purchase. I will definitely shop here again.

Overall experience was crappy. The delivery guys were amazing. We ordered a sectional from them and even drew a picture of how we wanted it ordered and when it got here a month and a half later it was wrong. They said we had five days to decide if we wanted to keep it or order a new one and because we didn't want to wait another month and half for a new couch we kept it. When talking with the manager he acted like he really didn't care that he lost business from us and that we should have looked at our order more carefully. Do not go to Ashley Furniture in Sumter.

Took too long to get my furniture and then when it arrived it took about 4 days to be delivered ughhhh never again

Most annoying sales people. You can't look around in peace, constantly pressuring you to buy their stuff.