Ashley Store Pierre, SD

Misty Andersen is a great salesperson! Spent time with us and so informative on the furniture. Gives the information but lets you think about your purchase! Top notch!

Ordered 2 couches on 12/14/24 for delivery on 1/2/25. Was supposed to get a call regarding the delivery, but got NOTHING. Called the store today and found out that the couches have not yet come in, and even though they should be coming in shortly (are due in to Sioux Falls today), that we now won't get delivery of these couches for nearly a month, since the next available date for delivery is 1/30/25. This is unacceptable, not only that our furniture isn't being delivered as promised but also that no one bothered to reach out to us and let us know there would be a delay. When I called in, the salesperson who answered told me that the sales guy we purchased from was only part time and when I asked to speak with a manager, they were unavailable (store manager on vacation, assistant manager "Misty" was on the phone). If I could give less than one star I would - this is truly appalling, especially since we already emptied out our livingroom last weekend in anticipation of this delivery and now will be without furniture in that room for a full month. If someone had bothered to contact us, we could have at least delayed the furniture removal and not be stuck sitting on bare wood floors for a month.

Quick and exactly what we needed!! Thanks for the great service!!

Ask for Misty, when you're shopping furniture. She was so efficient and helpful answering all my questions, and making my transaction simply perfect. What a great person to work with!

Had a wonderful experience purchasing our new sofa! Our sales person Misty was the BEST and is the most knowledgeable in the store! Highly recommend seeing Misty for all your furniture needs!

Kelly was very helpful and accommodating. Best salesman in Pierre, SD! Will definitely do business with him again.

Monty at Ashley Furniture was really so helpful. He was so informative on directing us in what we needed plus understanding first time furniture buyers. We will absolutely use Monty at Ashley Furniture again.

Misty was excellent. Straightforward, knowledgeable, friendly. Easy transaction.

Misty is very personal and very knowledgeable 5 stars thank you so much!

Misty Andersen was really great. Took care of everything I needed..

Kelly Hento Great customer service! Very knowledgeable on all the inventory in the store and had great suggestions on helping us furnish our new house!

Less than one year ago we purchased a Splash Chocolate Sectional from this store. Over $3000 spent on this couch. With this purchase, we also bought the Extended Replacement plan. Now, less than a year later, we have pin feathers coming out of one headrest and two cushions have collapsed. We call Ashley about this and what do we get? A clueless salesman who tells us to refer it to a customer care number. After a rather lengthy back and forth, we now have to wait 3 months for them to get the "parts" to "repair" the cushions in the couch. Apparently, nothing is being done about the feathers coming out of the headrest. If I were you, I would steer clear of this company. Terrible customer service and even worse warranty and replacement plans. Edit: they admit that the replacement plan is not an actual replacement plan. We were lied to when it was sold to us. DO NOT BUY FROM THIS PLACE. 3,000 bucks on a couch, its falling apart and they won't to anything about it. Update: The promised 12 weeks was up on March 29. I called Customer Care to see what the delay was. I am now being told that I may have to wait until the end of June for the repair. That makes it six months to process and complete a warranty claim. Please, save your money and sanity and give Ashley a wide berth. There are far better stores out there. Update: Here we are 7 months into the warranty claim, and one month since someone claiming to be from corporate "took over" the case. Still the couch has not been fixed nor replaced and the has been ZERO communication from anyone with Ashley Furniture. Looks like small claims court it is. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE! THEY DO NOT CARE ABOUT THE CUSTOMER AFTER THE SALE!!! Another Update: Now, eight months in, and still nothing has been done. Promises, then delay, another promise, then a "We can't do that, regardless of what the other person told you."

Misty Anderson was truly the best sales person. I walked in there and she asked what I was looking for and she knew what exactly I wanted. Was there about 30 minutes. Truly the best in town. Tried Karl’s and Slumberland but nothing could compare to the selection and the customer service!!!! Truly the best.

My first experience wasn't great. I was in the store for roughly 30 minutes before being greeted by a salesman that hardly knew the mattresses or the bedding products. Luckily I gave them another chance and ran into Misty Andersen who knew what she was talking about. I was able to get a great deal and feel confident in my purchase. If it doesn't work I know I can trust Misty to find what I need and stay within my budget. She knew the bedding and was able to find comparable sheets without spending for a flashy name. Thank you Misty!! It is such a relief to find a suitable bed.

I love working with Kelly, he’s helped me with several purchases for The Outpost Lodge.

Horrible service. I was never greeted or assisted with my purchasing needs. I had to seek out a representatives to make my purchase. After paying, I realized I was over charged . The representative never apologized and blamed the system multiple times. The system he was using! He had multiple excuses, which he not once apologized for. Kelly was his name.

We were in the Pierre area and went to Unclaimed Freight to look around, check out recliners and mattresses. Misty, what a gem! She told us about the beds and the recliners and then gave us some time to think things over. She never pressured but did give suggestions! Misty has great customer service and a smile and knowledge about the merchandise. Will we continue to business with Misty? Absolutely!!! We did end up purchasing a king size mattress!

Misty was absolutely wonderful and very helpful! Explained all options for items we were purchasing! I highly recommend this Ashley store !

Misty did a great job. Very helpful and friendly!

Did not deliver furniture when promised.

I don't usually wrote reviews, but Monte was an awesome help to us while we were looking for lift chairs! He went above and beyond with his helpfulness. Not pushy at all! It was a great experience! Thanks again!

I never write reviews generally as usually don’t get good customer service in Pierre. BUT I’m doing so now as it is warranted. Misty went way above and beyond to help me solve a issue immediately, have purchased at Ashley in Pierre several times and Ashley is fun to work with and does everything to make you happy. Will continue to shop and deal with Ashley. Your company should be proud to have her on your staff.

I love the service n the politeness and most of all their patients. Thank you, Kelly

Educated staff and well laid out

I paid $5000 of a sectional that started falling apart days after the warranty and they could care less.

Prompt to greet. Clean store, very friendly. Examined all details from purchase to pick up to delivery. We're able to meet my time of delivery. Overall clean and professional.

Monte was super Helpfull in helping me and my wife pick out beds for both me and my wife and our kids. He took his time and didn't rush or pressure us! Misti was also great with getting us some discounts and setting up our payment plan. The sales staff works really well together and just wanna make you happy 😊 Thank You!

This is the best place to buy all your furniture. I'm extremely pleased and would recommend buying your furniture here to all my friends and relatives

Very helpful, great products....amazing experience

I live in aberdeen and was looking for a particular color couch and the store here was not able to order it so I called all ashley stores to see if someone might have it. I talked to Wyatt in Pierre who was so kind and helpful. Orderwd the couch for me in 5 minutes and I got it in less than 3 weeks. Considering how long it took to find it and all covid this was amazing. Received it yesterday and I LOVE it. So glad I was so persistent on the color. It was a cheaper couch too and Wyatt didn't care he helped anyway. Thanks Wyatt. Customer service is what it is about.

Awesome selection and service!!

Misty Andersen was a great help, for us to find and agree on a bed..she listened to both of our wants and we found the perfect bed for us..we will we coming to Misty for further purchases..

Had a great experience working with Kelly Hento on my new mattress and bed frame. Will be looking him up on an future purchases

They have nice stuff on the floor. I think they have in house financing.

We had a great experience shopping at Ashley with Misty. She's very knowledgeable and is very thorough in her assistance. She's great to work with and we will return to the store because of her service!

Misty is the best sales person there is she will get you what you want at a great price goes above and beyond I don't work with anyone else.

Recently i wanted to re do a couple rooms in my home, luckily Misty helped me. The pieces she helped me pick out make me comfortable and make me want to show off my home. I couldn't have done it without her !!!!!

We went to purchase a new bed. Misty was helpful, knowledgeable and honest! She took her time and made sure we were happy with our choice. She genuinely cared and it showed! Highly recommend Misty for your furniture needs!!

Iv been to Ashley Furniture a few times to buy beds an delt with Misty, shes helpful in every way to find just what you need. I will for sure use her in the future for business.

I've bought all of my furniture from Ashley. I've worked with Misty on 2 occasions. What can I say, she's absolutely fantastic!! Listens to your wants/needs, provides up front info or finds it for you, and ensures that what you purchase falls within your budget. My most recent visit, Misty spend 3, yes 3 hours, helping me. We went back to the drawing board a couple of times to ensure that I was within my budget. She never once got frustrated or gave me the feeling of "gee are we done already" and was helpful all the way thru my purchase. She's also responded to all my questions/concerns in a timely manner after the purchase. I look forward to working with her in the future. Hands down, go pay Misty a visit!

About 2 years ago ,we purchased a loveseat at Ashley Furniture and was very satisfied with the customer service we received. Unfortunately, it was two big for our place setting and had to return it. The sales team made it a very easy and painless exchange for 2 nice recliners in place of the love seat. We will definitely be back to get a new mattress when the time comes.

Misty Andersen 5 stars sales person

Misty Anderson is a fun and energetic happy face! Love her positivity 💙

When we are looking for new furniture,, our first (and ends up only) stop is at Ashley Furniture.. Misty Andersen is by far an amazing sales woman - she takes the time to listen to all of our needs and wants, shows us what we want to look at and then takes the time to show us any items she suggests. Misty is very knowledgeable and knows what items she has on the floor and what items she can order in. Highly recommend Ashley Furniture and Misty for a sales person!! Will definitely be going back for all of our furniture needs!

I originally gave a 5 star review, but am changing it to 1 star, as we are extremely disappointed in our sales reps dishonesty and misinformation. Our sales rep told us in order to get free delivery, we needed to provide a 5 star review, which today we found out is NOT true. We are promised a certain day of delivery for our furniture, and found out the furniture would be delivered until 2 weeks later, which has caused us major inconvenience, as we got rid of our old furniture, anticipating the new stuff to be delivered when promised.

Loved working with Misty Anderson at Ashley in Pierre. Helped us get the perfect bed and recliner at a very competitive price.

Loved working with Misti, she is very knowledgeable about everything in the store... Next time I go to Ashley furniture I will definitely be looking for Misti again. Thanks Misti for all of your help!!!

Work with anyone in this store other than Monte. He is horrible and when he makes a mistake does nothing but backtrack and claim its not his fault.

Misty was so accommodating. She was very helpful and finding the peace we needed.

Did not care for the salesman.

Can't browse without pushy sales staff

Misty Anderson is a wonderful salesperson.

Very helpful guest services. Found an awesome couch for a good price.

Pricey

Went in looking for a new mattress and got one with a good deal and a new frame. The woman who helped us was very sweet and helped us choose what would work best for us. We had it delivered to our house and one of the guys was very kind about my boyfriend trying to help them. The other driver told my boyfriend not to bother helping because our house was already “trashy” the way it was. I have never been humiliated in my own home like that.

Staff is very friendly. Greets you at the door. A good selection of a lot of their products. Staff has fantastic knowledge of the products on the floor, colors and arrangements available, pricing, etc. Some of the quality, especially of the dressers, is a little lacking. But pretty typical for any big box stores these days. Usually the price reflects this.

BIG variety

Great customer service

Great Sales staff, always great deal

If you need a bed talk to Monte he knows what he's doing

I love to ship at Ashley store and the bargan

Friendly staff. The pricing is resonable for the quality of the furniture.

Good customer service

A nice business with a nice selection. Sales people are helpful but not aggressive.

good experience, Monte was helpful and not pushy! two thumbs up

Service was great and very helpful!!

Pretty store, slow to help.

We had a great experience here today at Ashley Furniture! They had comfortable couches in our price range and color requests and Dave was extremely helpful! He showed us several options for what we were looking for and let us take our time to check things out and make a decision. We went in to compare prices and left with ordered couches 💙!

Good furniture options and price

My husband and I went in looking for a new bed. Todd Sandal was a great help to us in the process of trying a variety of brands to see what fit us best. He was very honest and helpful which made for a great experience! Todd made sure to ask us enough questions to understand exactly what we were looking for. He wasn't pushy and gave us plenty of time alone to discuss what we wanted to do. Thank you for A+ service, Todd! We will be back soon to buy some furniture!

David was very helpful. He showed us different mattresses with various prices. He was even able to get the mattress delivered the next day. We do all our furniture shopping at Ashley Furniture in Pierre.

Kelly Hento and his team at Ashley Homestore in Pierre are top notch!! We are always greeted with courteous service and friendly welcome. They are knowledgeable, helpful and go out of their way to be sure we are satisfied. We always shop for furniture at Ashely Homestore.

David was extremely helpful and made sure we found exactly what we wanted at a good price!

Not happy with these people

Our experience was awesome. David provided all of the answers to the questions that we had while not having the pressure to purchase our item and we appreciated that! Thanks for the great customer service!

Great experience the salesman was very knowledgeable and friendly.

Well my fiance and I were looking for a new mattress and box spring for a reasonable price so we went to the Ashley Homestore in Pierre, SD. And we just want to say Thanks for Great Customer Service. We found just what we wanted and are very happy. So happy we went back today and bought a new dresser. We will definitely be back and really happy with the Customer Service and want to Thank David for all his help....

Misty and the team at Ashley Furniture went out of their way to find the furniture I wanted and also worked to deliver it in a timely manner. I have shopped with them in the past many times, will continue to do so, and encourage everyone to do the same!

David Boe was very friendly and answered all my questions and help me get the right stuff that I needed. My kids love their new bunk beds.

Nice staff just a bit pricey

My girlfriend and I were looking into getting a new sectional and had one picked out, and I was able to stop in late in the evening and still able to get it purchased with the help of Dave, he stayed late to assist me and it was really appreciated. Thank you guys.

Good customer experiance but very poor service. Was told they had to wait for one piece of my couch that took way longer then i was told and now they have it but delivery is out if sioux falls and in total its over a month to get a couch. Never again.

I had a special request and Dave worked with me for two hours measuring and figuring out which sectional pieces to purchase. I've bought many items from this store. Everyone is very helpful and easy to work with.

....

Horrible service, I ordered and paid for two bedroom sets on February 18, was told by the manager that they would be in in three weeks, was available to have them delivered 21-25 March, finally got them delivered on April 6, with someone having to take time off work, which was not the agreement. Was lied to three different times, do not pay for something and then expect them to live up to their end of the deal. We will not be shopping there again and I would expect anyone reading this to be very leery of them, especially the store manager!