Ashley Store Rapid City, SD

Sophie provided quick service!

Karen Rene was our sales rep on our most recent shopping experience at Ashley. She was extremely helpful and pleasant to work with. We had some strict requirements for what we were wanted and she took the time to find us exactly what we wanted & needed. We had planned to go to several stores & with her help we only need to shop with her at Ashley.

Leonard was so much help when I was looking for my furniture! He helped me coordinate two different living room sets for my home, one for my family room and one for my living room. I will always come back to Ashley!

Sophie helped us out the moment we walked in and broke down product details, pricing options, and even offered a military discount when I mentioned that I'm in the Air Force. First class service from all employees involved!

Karen was really helpful and possesses great customer service skills. I would recommend everyone to shop at Ashley’s

Sophie DeWitt has been amazing each time we have been in to buy furniture. We really appreciate her willingness to help us locate the perfect furniture.

Sophie was super helpful!

Sophie was awesome! 5 stars!

We loved our experience at Ashley. Our sales representative Sophie made the process so simple and fun!

sophie was super helpful!!!

Sophie was so so helpful and super informative during my visit!! 5 stars :)

went in unsure of what exactly i wanted but sophie helped me know what they had and what would be a good fit for me. very knowledgeable.

Sophie was very helpful and knowledgable! great experience.

Sophie was extremely knowledgeable, friendly and bubbly. It was a real joy to shop with her and my mom and I will make sure to go to her with any future furniture needs.

Sophie was super helpful and made the whole process easy and stress-free. Highly recommend her!

Absolutely relaxing experience, no pressure sales. Leonard was great, personality, knowledge and helpful.

Sophie was super friendly and very helpful. I will be coming back to purchase from her again!

We had such a great experience working with Sophie at Rapid City! She was absolutely fantastic and answered all our questions—no matter how many we had! Sophie was super accommodating and made everything so easy for us. We highly recommend teaming up with her!

Sophie, did an amazing job answering questions and going through the items to help us make our decision. Definitely 5 star service.

All the employees are very kind and prompt and professional. Eager to please. One sales person in particular that we always ask for is Leonard. He is very, pleasant and polite. He goes out of his way to make sure all your questions are answered and that you are happy with your purchase. This is our go to furniture shop in our home town.

My girlfriend and I went into Ashley Furniture in Rapid City S.D. to buy a dining room table and a bed for our spare bedroom. When we walked in we were greeted by a very nice and polite sales lady by the name Karen Rene. She was very knowledgeable of of the merchandise, if she didn't know the answer to our questions off the top of her head she found the answer and that was great. When we got the table home and out of the box we discovered that there was severe damage to the table top. When we called Karen, her and the man in the warehouse did such a great job fixing the problem by bringing out a new table top the same night. That was truly awesome. I wish I could remember his name as well because I was so impressed by the way he conducted himself too. Because of the actions of Karen Rene and the man in the warehouse they made customers of us for a long, long time. Thank you Karen!

Sophie was amazing! Great customer service and detail orientated. Will be back!

Sophie helped us find an amazing dining room table for our new house. We recently moved to the area and she was very welcoming and informative of the area as well. It was one of the best experiences buying furniture we’ve ever had. 5/5 would recommend.

Leonard was very knowledgeable and provided great service.

Leonard was great to deal with and I love the chair.

I always have a great customer service at this place, but with Christmas on the corner I was expecting less attention. Karen did an awesome job understanding what we were looking for, giving us the “space” to look for, and providing options to assist us to get our new tv stand! My kids were loving as much as I did by being pampered with cookie and popcorn! Thanks Karen for all your attention, great attention to detail and for making your customer feel extra special! Merry Christmas!!!

Karen Rene, did a wonderful job helping us to make a choice on our furniture purchase!

Sophie did a great job. Wonderful customer service!!!

Sophie was an awesome salesperson. She is very knowledgeable, kind and patient. She helped me find exactly what I was looking for.

Leonard did really great for us. !

We have worked with Leonard many times over the years and he is always the best to work with! A great person and always so kind and helpful.

Salesperson was very cordial and helpful. However, I paid for delivery and installation and they damaged the footboard. Waiting to see how they are going to handle this.

Leonard was amazing, very helpful and great with our kids!

Hailee at Ashley Homestore was extremely helpful in assisting me find an in stock bedroom set that could be delivered quickly! I needed something affordable and yet with certain specifications. She asked me what I needed, listened and then showed me options. Her assistance made my trip quick and easy, which I greatly appreciated!

Hailee was super nice and helpful. She didn’t pressure us but answered all our questions. Made the whole process quick and easy.

Lenard at Ashley in Rapid City was very helpful, kind, answered all of my questions and exceeded my shopping expectation.

Excellent experience with both the store and our sales rep Leonard who has assisted us in the past. We highly recommend him and the store to anyone looking for great furniture and awsome customer service. Thank you Leonard and crew at Ashley Store Rapid City for everything!

Excellent service and salesman!

Lenny is always our go-to-guy! Wonderful customer service, always is helpful, and has been a great friend/salesmen for our family! Thank you Lenny!

Sophie D was knowledgeable and quickly helped me with my purchase!

Sophie was wonderful to work with!

Karen was a joy to work with.

Karen Rene was very knowledgeable, patient, and helpful when I came into the store. She was able to show me the right furniture for my specific needs. I came into the store with my 2 sons and their wives who had all traveled from out of state to help me move into a new home. So we only had limited time for them to help me look for what was needed. As we got to the store near closing time I was worried we wouldn’t be able to look around. But Karen stayed late and made sure I was taken care of. I truly appreciated her consideration. Excellent customer service.

Nice piece of furniture Lenard was perfect salesman

Sophie was super nice and helpful! Very knowledgeable. 5+ stars🤗

Sophie was extremely helpful! She was patient and kind. Very knowledgeable and helped us get a beautiful set of couches for our home. Thank you Sophie for all your help!

Sophie DeWitt is AMAZING! I have been saving up and looking for a couch for MONTHS! (Maybe a year.) On my first visit to the store, I had a few couches in mind that I had seen on the Internet, and I just wanted to try them in person. The models I was looking at weren’t in that store, but Sophie DeWitt looked up the dimensions of those couches and showed me couches in the store that had the same measurements, seat depths, cushion heights, armrests, seat firmness, etc. so that I could try it all. I told her that I would definitely buy a couch EVENTUALLY, but let her know it was going to take me a LONG time to decide. She still helped me an immense amount over these months anyway! I’ve been visiting the store with questions every month or so since then. Sophie has helped me with my questions, made sure to tell me about sales, and even done the full math for several pieces for me so that I could fully consider them and decide. Today, I finally made the order. She helped me find that couch…she even found a coffee table I had wanted that was in limited stock! I’m going to get my new living room right after Christmas. (And I’m probably going back soon after that to get a new mattress—Sophie has already been holding my hand through that process as well. Poor woman! But lucky me!)

Pleasant and very professional! Will work Sophie any time!

We started a new build a couple of years ago and 75% of our furniture came from the store. I COULD NOT BE HAPPIER with the SERVICE, SELECTION and VALUE we received! We just bought our 12th piece yesterday and couldn't be HAPPIER! The store has a gorgeous new floor set, all new furniture and Leonard, our sales person, again, exceeded our expectations once again! He even gave us a surprise discount! From the sales people to the office staff to the delivery and loading department we give them 5 STARS!

Again FIVE STAR Perfect! In the last couple of years we have purchased over a dozen pieces of new furniture from the great folks at Ashley’s, We especially love the customer service we get from Leonard! But seriously everyone there goes over and beyond! It seems like they always find us the best price! We just couldn't be happier or recommend them more! thank you and will be back!

Leonard was amazing and very helpful with our purchases!

Sophie is phenomenal! She’s attentive, without being pushy or over the top. She knows the product and made the furniture buying experience so easy!

Salesman Leonard is the best!

Sophie was so knowledgeable and helpful. She helped us find exactly what we were looking for and let us know what our timeframe was for delivery. Highly recommend Ashley for your next furniture purchase…ask for Sophie.

This is the 4th time I've worked with Leonard. He is friendly, knowledgeable, and makes furniture shopping enjoyable.

Leonard was wonderful to work with!

Yay!!! Lenard did a great job helping us select a table. And, even better, he went to bat for us and we left the store with it that day. Love the store. We will be back.

Sophie did a great job helping us today! She answered all our questions and made the purchase simple and stressfree.

Very friendly and knowledgeable

We had such a great experience with Sophie. She was knowledgeable about stock on different products and was so patient and kind. We came in for a recliner and will soon be back for a new living room set! We highly recommend working with Sophie!

Sophie was a wonderful help. She was friendly and super helpful! She answered our questions and was a pleasure to deal with. We bought the perfect table for our new house.

Sophie was very helpful. Great selection within the store. Easy to find what I was looking for and measure it out.

Sophie is fantastic! Highly recommend visiting Ashley for your home furniture needs!

Leonard was amazing! Very knowledgeable and charismatic. 10/10 will work with him again!

Sophie was amazing! She was so helpful. She answered every question I had about the dining room furniture I was looking at, she is very pleasant to work with. Definitely would do business with her again!

Go visit with Leonard at Ashley! He is very helpful. He looks for details you are asking for.

Leonard was helpful and got me in and out quickly.

Sophie was wonderful and super helpful! Loved our buying experience!

Sofie did a great job in helping us find our new furniture!

Leonard was professional and easy to share my furniture vision with. He showed us several options and we are very happy with our final choice. Thank you Leonard!

Leonard was nothing but accommodating and wonderful to work with! My daughter and I were in on several occasions and he helped us with all of our needs to furnish her new home. He is very a very caring and compassionate sales person which made our experience very easy. I would highly recommend him, we have told several people to to go and ask for him for all their sales needs! If I had a furniture business I would want him to be on my sales team, he deserves a Great raise!

Leonard is the best

We came in because we had purchased furniture and it was not working out as I have back issues and the furniture was very uncomfortable for me. Niesa was incredibly nice, helpful and patient with us. We expected that we would have problems returning the furniture but the staff was understanding and willing to help us out. We are so happy that we chose Ashley furniture and will recommend Ashley furniture to everyone. Thanks to Niesa and all the wonderful staff.

Lenny was the most amazing person to help me with my search for bar stools, nightstands and lamps. Loved what I found and enjoyed Lenny so much!

We needed a new couch and chair since we have relatives coming to town and ours was falling apart. Got to Ashley pretty close to closing time. Told them we'd just take a quick peek. Leonard was amazing!!! Went from couch to couch with us until we found the right one. Even stayed after closing to make sure we got what we wanted. Had so much knowledge and great suggestions. He helped us get financed and ready for pick up the next day!!! Thank you Ashley furniture. You saved the day!!! (I'd take a pic but my family is enjoying the furniture 😁)

Sophie was an absolute professional. She listened to what our specific needs were and matched us with a perfect solution. We would be happy to do business with her again!

We shopped all the furniture stores in the area. We found the perfect solution for our living room at Ashley. Sophie was a great help. She took the time to listen to our needs on both visits to the store. Very polite and professional too!

Leonard was amazing! We went in there very indecisive and he was so patient and knowledgeable on everything! Would definitely recommend for anyone looking for furniture Ashley also has great prices!

Leonard was great & had his information on lock. Helped us with all our last minute changes. Got us what we wanted. Great person

Sophie DeWitt she helped me really well. She’s a great customer service .

Amazing customer service from the store to the warehouse!

Sophie D. went over and beyond today and getting us piece same day! Thank you! 😊

Sophie was very helpful! She gave us the space we wanted to look around and was present and willing to help with whatever we needed. She was very helpful with explaining the warranty and helping us with delivery options! Sophie helped making a mundane activity enjoyable and easy!!

Sophie was extremely helpful and knowledgeable about the different furniture models and protection plans and helped us get what we feel is the best value and best protection for our money on a piece of great furniture!

The store is decorated and organized beautifully. They have amazing customer service!! Hailee greeted us and took care of us she is very friendly and welcoming!!! I went in with my grandparents looking for a new dining table to purchase and she was the sweetest!!! I’ve never had so much fun buying furniture than what we had with Hailee. Thank you so much for all the help and fun conversations!!! 1 Million Stars!!!!

Leonard was very friendly and helpful.

Leonard was so informative about mattress choices. He’s very personable and professional. I would definitely recommend Leonard as your salesman.

Sophie was a great help with my purchase of a couch for my apartment! I would definitely stop in again!

Sophie was the person who helped us. She was super friendly and nice. She made the experience seem super easy and was willing to look into things even though we weren't set on buy anything today. After further discussion we decided to get a few things and she was quick to get it all taken care of. Definitely would recommend working with her the next time you go.

Sophie was the best! She helped us with our new mattress purchase and accessories. She was very kind, knowledgeable and quick to answer all of our questions without pressuring us in any way. All of the Ashley staff was amazing!!

Sophie was great! Got us a great deal with no pressure!

Leonard was very helpful in assisting us with our furniture purchase. The store is very organized, clean, and easy to navigate.

Lenny was great to work with!

This is our go to store for furniture. We have been helped Leonard a couple times He is very friendly and knowledgeable. Very good experience buying furniture with him helping. Thank you! Today I went to Ashley for a chest for my bedroom. Sophie got me what I was looking for! She is great! : cheerful, friendly, very helpful. Thank you again!

Excellent experience! Easy to deal with. No pressure to buy.

I bought a new house in Spearfish, SD. I had to furnish the entire house. I live on the East Coast and called Ashley’s furniture in Rapid City to order all of my furniture. I Was lucky to have Niesa be my sales agent. I couldn’t ask for a better person to help me with all of this. She was so patient she got my order all done correctly. Things came in in different times. She held stuff erased for a delivery that was convenient for me and when I had to return things or exchange things. She was always there to help me and, kind and understanding about everything. I find the quality to be perfect enough for my vacation home needs I have used Ashley before, but after this experience, I will always use Ashley. Thank you Niesa and for Ashley wonderful experience!!

Sophie rocks!!

After shopping a different furniture store in Rapid City and being told that we’d have to wait six weeks or more for our new furniture, we decided to try Ashley. Our Sales Associate, Leonard, listened to our needs and pointed us to a great reclining loveseat that was exactly what we were lookin for, and it was in stock! Leonard’s knowledge of the store’s products and attention to us as customers was truly refreshing compared to the lackluster customer service that seems to be the norm rather than the exception these days. We definitely recommend Ashley and will be returning for our furniture needs in the future. Ask for Leonard when you walk into the store. You will be glad you did.

Neesa was so sweet and helpful! This was my second time working with her and would recommend her to anyone!!

Everyone is the store was so kind and Leonard was absolutely amazing and so helpful.

Salesman. Leonard was the Best he was very Patient with us

Leonard (Lenny) is so amazing! We've always gone to this store! They always treat us so well and are so nice! The process is always so smooth and easy! Will always highly recommend this place! And will always go to Lenny!!

Karen had been a God send with us finding a couch. She been very helpful throughout the 3-4 days of visiting the store and provided us with the perfect couch.

We had a great experience! Leonard was super helpful and friendly. We feel like we left with new furniture and a friend.

The service and patience Sophie Dewitt provided with the team went up and beyond anything I could have asked for! Thank you for your time and effort to put this purchase together!

We came to furnish an apartment for my son. Sophie was the person who helped us and she was amazing…talked through ideas and options, worked with us on the floor plan, helped resource pieces and made the experience fun! Highly recommend.

Leonard is the man! Thanks again!

Leonard Taylor was very friendly and got everything done quickly

Sophie was super helpful!! Great price and selection

Leonard was the best!! Happy, helpful and most importantly not overly pushy sales guy. Very respectful and gave us time to shop around a bit before we came to him for help. Highly recommend!!!

Hailee was so awesome in helping us pick out a good couch! She put in her two cents, but let us make all the decisions and come to our own conclusion on which option would be best for our space. We are very happy with our experience.

Sophie did an awesome job!

Sophie was awesome to work with. Super friendly with a great sense of humor. She did not hover over us or follow us around, she respected us by allowing us to just browse!. She was very helpful in finding the set we were looking for! We will definitely be back to work with her again!! Thank you so much Sophie!

Our experience with Ashley furniture was great. Leonard was very helpful with our purchase. Thank you for the good experience

Hailee was great! Gave me helpful information and a real pleasant lady to work with.

Sophie D - top sales girl. Went the extra mile for me

Sophie was great! We found a dresser for the nursery and they were out in the back so she was able to talk to her manager and sell us the display. Super quick and easy!

Sophie is fantastic to work with. Very easy going and no pressure!

We were shopping around for furniture today and Sophie DeWitt was super helpful! She was attentive and kind, we really appreciated her assistance. Would definitely come back.

Leonard did a great job and made us feel at home

Very nice experience, Sophie DeWitt was very professional and patient with me.

Sophie was great! Very helpful.

Very friendly place! Not pushy. Easy

Sophie was excellent and she has a nice smile too!!

Sophie was great! Such a help, she helped us find what would make our home match and look good! Very helpful and went above and beyond for us!!

Sophie was absolutely amazing! So personable! She Got us the best deal and went above and beyond!!! We will be back to buy from her!

Leonard was awesome! Great service, friendly, and helped me with a tight delivery window. Awesome experience!

Leonard Taylor was amazing! Did not pressure us at all. Very knowledgeable about the beds!

The store is nicely laid out. A lot of options. Karen was very helpful

Staff was very courteous especially Leonard. My kids and I were able to walk the store freely and make our selections without having an overbearing sales person which we really enjoy.

Truly a great experience working with the Ashley Store in Rapid City! Outstanding selection and great service. I worked with Hailee and she was extremely helpful with selections and keeping me in budget for furnishing our Living Room, bedrooms and bedding as well! She was such a pleasure to work with! Without a doubt, I would highly recommend! I look forward to returning for any future needs!! 5 STAR PLUS

Hailee was amazing and very helpful! Great person to be around as well!

Hailee is great to work with! Amazing customer service and fantastic follow through.

excellent customer service thank you very much

Can't say enough about how well I was treated. Everything was explained and all my questions were answered.

Spoke with your Rep Hailee. What a pleasure!!! Very knowledgeable and asked me questions that helped me not just "sold" me on something. Excellent experience and highly recommend working with Hailee!!!

Best costumer service we found in Rapid City looking for a bed an stuff, great prices an friendly people. Thanks Ashley for our bed an bedding 🛌 😴

I must say that Leonard is an exceptional salesman!!! He is very knowledgeable, helpful, friendly and is down to earth, just to name a few adjectives to describe him. He is the reason that we keep returning to Ashley to shop!

Great place to fo when looking for mattresses. Walked in and was met promptly by Hailee who was able to help me location 9 new mattresses I was purchasing. I shared my needs and she gave me a few options and a price point that beat anyone else in town. Hailee was great, as was the beds she help furnish my home with. Thanks for the great experience!!

Hailee did an amazing job helping us get exactly what we wanted when purchasing a new bed. She was very efficient and excellent to work with by listening to what we needed and focused just on that. She is very knowledgeable and knew exactly where to go to look for what we needed, have knowledge about each product in the category and when it comes to beds, there are a lot. We were in and out with a quick and smooth transactionp. Definitely recommend Hailee for any item you’re looking to purchase!

Hailee went above and beyond helping me find my dream sectional! I was trying to find something that will fit just right in my small living room. I came into the store with a tape measure multiple times, remeasuring and trying to make up my mind. She really helped the process by pointing out different ways I could pay, and if it didn't fit upon delivery what my options would be then. Judging by the other prices of my exact couch, I definitely got the BEST deal at Ashley's! Thanks to Hailee, she took all my anxiety away and just guided me where I needed to be. So excited for this new beginning with my dream couch and I!

Great experience furniture shopping. Hailee was extremely informative and attentive! Bought a sectional couch one day, went back for table and chairs the next!

Hailee was amazing! She helped me with everything i needed in a timely manner.

We love shopping Ashley for all our home furnishings. Leonard is our guy and he is so confident and awesome at what he does. Go Leonard!! ☺️ Sophie. You are not far behind. Keep it up!!

10/10 would recommend asking for Hailee. Such great consumer service and was very knowledgeable about all the options available to us. My Family and I will defiantly be back for the next set of furniture.

Been shopping for furniture at Ashley Homestore and exclusively like working with Leonard. Leonard make the shopping experience very enjoyable. Leonard doesn't over sale, listens to what I need, makes suggests and is very patient while I am making the final buying decisions. Once I've made that decision, Leonard is excellent at completing the paperwork in a timely mannered. Completing the transaction at the business desk is quick and easy. With few exceptions, Ashley has a great selection of furniture at a price point that are a good value. I recommend Ashley furniture and Leonard without hesitation.

Great help from Sophie Hewitt! Did an awesome job.

Everything went extremely well. Hailee, our Product Specialist was extremely knowledgeable, courteous, and a pleasure to work with. Definitely will buy from Ashley again.

Hailee made my shopping experience stress free. She explained the process of financing options & was very informative about the product. I didnt feel followed by anyone in the store like I had at prior stores. 10/10 thank you Hailee. I will be back.

My experience with the young lady Hailee was awesome! Her customer service was great! Very professional, well mannered and very easy to talk too

Hailee is always cheerful and has excellent knowledge of product

We have purchased furniture for ourselves and family members, as well, at Ashley's in Rapid City, SD for near 20 years now. Leonard is our "go to" guy; he always listens to what we think we want. He gives us information and comparisons, and we always go home excited with our new items.

Shopped our local Ashley furniture store for a new sectional with a few detailed specifics of what exactly we wanted & did NOT want in a new couch. Niesa E. made our shopping experience easy & pleasurable! She was very knowledgable, professional, and helpful which eased another furniture purchase experience. Ask for Niesa when you drop in to Ashley furniture as she will make light work of your next furniture shopping venture.

Nies is so wonderful & knowledgeable! 10/10 recommend! I love the sofa I got.

Hailee was absolutely fantastic! I was on a budget and searching for specific furniture pieces to furnish my new place, and she was able to find everything that I need within my price range! If you are in the market for furniture, ask for Hailee! She’s very knowledgeable, listens to your needs and delivers with expertise! Thanks Hailee, for everything!

So shopped with Hailee a few times now, what can I say she is an excellent problem solver and extremely knowledgeable about product. Whenever I struggled with which option to pick she helped me feel confident enough about what I was looking at to make a final decision and I have zero regrets. Thank you Ashley and especially thank you Hailee!

We were in need of new furniture and Hailee Hanson was so friendly and pointed us In the right direction. She was very polite and helpful with all Of our questions. 10/10

Came in a month or so ago for some bedroom furniture. Of course my husband and I had different opinions on whether we wanted a tall dresser or short long dresser. Hailee was great! She helped us find something that we both ended up agreeing on (armoire type thing) and made us laugh during the whole process. She even showed us some great options for a standing desk chair I can use in my future office. Will be coming back to buy once we've saved up for both pieces.

Hailee really went above and beyond to make sure I was able to explore what was best for my family’s needs. She sent me several options for kid and pet friendly furniture and helped me find a set that was perfect for our home. I highly recommend seeking support from Hailee if you are looking for home furniture needs.

I’ve been a recurring customer with Ashley Furniture for quite a few years. I have to thank my wonderful sales representative Hailee I have found everything for my home. Anytime I need anything I just go in speak with her get my order and she does everything she can to get me the best deal and staying on top of my orders. She’s such a joy to shop with! Her personality is contagious and she’s so genuine. I would recommend anyone to ask for Hailee Hanson, you will not be disappointed! If there is something I’m interested in she gives me her full honest opinion about what furniture works for my needs and my family.

Great place, great atmosphere, great people who love what they do!

Great place to shop from

We were greeted by Leonard when we came into the store. He was very helpful and told us about the sofas and then let us look around until we found what we were looking for. The whole shopping experience was pleasant and easy.

Karen was very patient with me as I looked at everything. More importantly she was patient with my kids when I wasn't. I walked out with more than I intended, but am happier for it.

Sophie was so kind and informative today. While we shopped for a new mattress today. Amazing time at Ashley today.

Leonard was amazing. He showed us multiple couches, is very personable and hilarious. Unfortunately the couch I loved would not arrive in time but he went and looked at shipping time and if other stores had in it stock.

Karen was great. Helping my dad pick out a recliner he liked and could afford she was kind and patient thanks for helping Karen

Leonard was very nice and helpful.

Leonard was amazingly helpful and informative. I appreciate his kindness and friendliness.

Karen did a great job and was very responsive whenever I messaged with a questions.

5/5 excellent customer service, beautiful products and available same day. Highly recommend.

Karen was incredible helpful and not pushy with sales at all. She helped us find exactly what we were looking for. We will definitely be back!

Had a most informative, enjoyable experience with Leonard Taylor. Helped is make a difficult decision by spending time explaining mattress options. Also helped us with the purchase of a sofa bed. Leonard and Mollie were pretty darn awesome!! Thanks so much!!

Great experience. Awesome customer service from staff member, Hailee. She understood what I was looking for and with her knowledge of the stores product she was successful in finding my family the perfect couch and ottoman.

Hailee was absolutely fantastic! She was kind and knowledgeable and helped us find the right couch for our difficult space. We couldn’t be happier with the experience!

Extremely happy with the overall service and products! Hailee always went the extra mile to understand what look I was going for and really accommodated my needs. Even after the sale, Hailee was prompt to address any concern or issues that might arise; she reinforced the value the Ashley Rapid City placed on its customer base Personal and personable care and service.

Hailee is wonderful help! I explained my situation and needing to be within a budget, she got it within thr budget needed along with a deal! She was a huge help and I really recommend asking for her! Thank you again Hailee for everything!

Lenny was helpful, listened to my needs, and provided great customer service

Leonard is very professional and helpful! We appreciate his expertise and his compassion with helping my elderly father find his perfect mattress! Thank you Leonard!!

Excellent Professional Service

Leonard provided excellent service for my wife and I in a very timely and friendly manner. I’ll be sure to stop by this store again and ask for him.

Leonard was of great assistance to us in the purchase of a new sectional today. I would recommend him to anyone as he was courteous, helpful, and knowledgeable.

Great service, great prices, friendly atmosphere. Leonard is who helped me and his knowledge and customer service skills were greatly appreciated. I highly recommend if your looking to invest in new furniture that you find and talk to him. Thanks Leonard, thanks Ashley

Sophie was a great salesperson. She was attentive but also gave us space to look on our own and followed up with us. I appreciate the service we received from her. Thank you for an excellent service.

Sophie was a pleasure. Listened to what we had in mind and showed us a great bedroom setup

Sohpie DeWitt helped us pick our king size bedroom set and she was very helpful and sweet!

Hailee was very very helpful definitely coming back when we need new home anything!

Thank you Leonard for your help finding furniture for our new home!!!!

Recently experienced outstanding customer service from Sophie. Highly recommend this place!

Sophie was very helpful and we left happy.

Sophie was awesome. She got me exactly what I needed quickly.

The best service ever. Leonard was so great! This gentleman was so knowledgeable and kind. I will definitely be returning for any future needs.. PS. The delivery team were pleasant also :)

Very good informative punctuatal he demonstrated the recliners showed us how to work on. Leonard was very nice.

Sophie was great to work with. I ended up finding some amazing pieces with her help.

Sophie did a great job helping me with my selection!

Sophie DeWitt! Was amazing, very knowledgeable and kind! She helped me every step of the way all while not being overbearing! Sophie if you see this, Thanks Again!

Sophie DeWitt did a great job!!! Go visit her for your next furniture purchases!

Karen, Kristin, and Sophie were so helpful!!! We appreciate the great customer service!!!

Leonard was a wonderful mattress expert. He was able to explain the value and pros/cons of every mattress I inquired about. He helped me find a very nice mattress for an affordable price. Will go back soon for couches :)

Sophie was awesome. She was very knowledgeable of the items on the floor and able to give us availability of items in a timely manner. We came back a second time and Sophie recognized us and greeted us promptly. Not only was she super helpful she got us a great deal less than the listed price. Thanks Sophie

I recently bought a recliner from Ashley Furniture and will be back to buy my next couch Hailee Hansen was a great sales woman and got me exactly what I was looking for!

Hallie was so helpful throughout the process, she was friendly, knowledgeable, and put my needs first! She was patient listening to my list of wants, and helped find the perfect fit for my family! Highly recommend working with her! We love our new piece!

Working with Hailee was exactly what anyone hopes for when buying furniture. She is friendly, efficient and knowledgeable. We will 100% return based on our experience working with her.

Beautiful store, owned by another family furniture store in town. As with all Ashley stores it's over priced.

Sophie helped us today. She was amazing. Very helpful and kind. Bought a very comfortable two seat recliner. Absolutely love it.

Sophie was a great help! Quick and helpful. Got me in and out of the store in 15 min.

Excellent experience. Sophie, our sales person was great, very thorough, explained everything clearly.

Hailee and Niesa (in training) at Ashley Furniture in Rspid City,SD were great to deal with. Hailee was a lot of and fun and very knowledgeable and explained things very well. I would definitely ask for her and Nielsa for assistance in future.

When I bought my furniture, it wasn't on sale, but they did work with me. About a week before it was to be delivered, I noticed part of it was on sale on their website. I called my sales person, he checked with his manager and they agreed to honor the sale price. They were great to work with and I would definitely do business there again!

Sophie DeWitt was so wonderful!! She answered all our questions, was thorough, and super kind!!! Everyone should request her!

Sophie DeWitt was rockstar

My seller was amazing and helped me so much with getting my delivery date asap her name is Sophia DeWitt!!

My experience at the Ashley store was great the lady I bought the recliner from was very helpful and professional what a great salesperson Sophie DeWitt I would encourage anyone looking for some new furniture to see that lady. Thanks again Sophie

Sophie was a great help in picking out my daughters bed

Sophie did a great job and was awesome to work with. She made sure we got exactly what we wanted and was the major reason we decided to buy here. Can’t say enough good about her approach and customer service.

I loved my experience here! This was my first time shopping at Ashley and I felt so comfortable and welcome during the process. Sophie was patient and helpful, and I am very happy with my purchase!

Sophia was excellent to work with!!

Amazing staff. Was able to deliver next business day!!!!

Very easy to deal with and excellent customer service. Lenny and Sophie were awesome.

Leonard C Taylor was a great help!

Overall great experience. We were helped and guided as soon as we walked in the door. It was nice that they didn't hover over us the entire time, they let us shop on our own! Leonard was great help with great customer service.

Karen was great, very helpful. She made the furniture buying process so easy. Will be recommending to others

Came in looking for bunk beds for the kids. Sophie helped us find a few options and also helped us with two mattress' for the bed we chose. Will definately come in again.

Leonard was extremely patient, helpful and knowledgeable with our search for furniture.

Leonard was great and help us out tremendously!! Thank you so much..!

Found exactly what we wanted and Brandee was AWESOME!

We had an amazing experience here at Ashley’s! We had Sophie DeWitt help us through the whole thing. She was knowledgeable, efficient, kind and ready to help us with any of our questions! 100% coming back to buy more with her in the futures!

Lenny was a very helpful salesperson & Molly was informative.

Sophie was great to work with! Very helpful!!!

Leonard at Ashley’s furniture was so amazing & humble . We went in looking for a better deal for 2 full bed room sets, dining table , sectional living set & recliner . He got us out the door for everything we needed with better prices than furniture row did. We are very greatful thank u ! It feels great to have a fully furnished home !!! :) <3

Was with Leonard and Molly. They were awesome. Super reasonable prices. Great customer service.

Fast, easy and polite

Appreciate Sophie DeWitt so much! She was great.

Fast and Efficient service from Sophie! Very friendly staff!

I’m not sure I will ever go anywhere else for my furniture needs! Sophie was so patient and helped me to “think outside the box” to put together the perfect living room set. She also went above and beyond to find me the perfect sectional for our family room. Everyone who helped from start to finish (I was there for 2 1/2 hours!) was superb. They went above and beyond in every facet. Thank you all for making this experience so enjoyable! -Lisa H.

Great customer service! Great company

The salesperson was very helpful with our purchase.

Will was the friendliest and most helpful person in the store! Made the first time process super easy and had exactly what I needed. Would recommend his services!

Amazing experience! Sophie was phenomenal to work with and very knowledgeable. She took her time, answered all of my questions, and really went out of her way to make sure my experience was top notch. She helped me find the perfect bedroom suit for our new house. Thanks again!

Kristen has been crucial in all of our purchases from Ashley over the years. I wouldn’t buy furniture from anywhere else.

Leonard was very patient in providing all the information we needed in order to pick the perfect mattress and in answering all our questions….of which there were many!!! He is a wonderful asset to your company!!!

Amazing customer service! Julie, thank you for giving us a great experience with Ashley furniture!

Karen was helpful!!

A lovely experience. Karen was very helpful and polite.

Experience was simple and straightforward . Got what I needed just fine.

My experience with Ashley was very pleasant. Leonard helped me with my selections and made the process smooth and easy.

We had friendly, informative care during our visit to the store. Karen Lindholm was very helpful and made things easy for us. Highly recommend her.

We went in looking for a sofa Recliner and Will was very helpful and informative with questions. We left to do more research and check inventory at other stores but ultimately decided to go back to Ashley. On our second visit we went in with follow up questions and intent to buy and worked with Leonard. He took his time to help us since Will had the day off. He was very friendly, answered all our questions and made sure we felt prioritized although they were short staffed at that moment and very busy. I would definitely recommend both sales persons if you're going to buy from Ashley.

Great staff and inventory!

Furniture shopping is not as fun for me as it is for wife. But when an employee goes out of her way to show that she is here to help us with decisions and not just make a sale I tend to pay attention. Hailee was AWESOME!! with herself having kids she made mine kids feel like there wants were also important along with my wife’s. So keep up the great work Hailee!

We looked at a few stores for a new mattress but my parents recommended Ashley since that was where they have gotten the last few mattresses they have needed. Karen was so nice and super helpful. She even was able to help us look at the one my parents had gotten since we liked for their spare bedroom since we like it so much. What I loved was unlike some sales people she didn’t try to push us to buy anything the day we were in there. We had said we were just looking and would be back when we were closer to needing the mattress so she kindly gave us an invitation to a special sale the next week and we were able to get a good price and free delivery

We were helped by Karen Mcfarling on our last purchase. She was amazing to work with. She took the time to really understand the style we were looking for and showed us every option we wanted.

Karen was extremely helpful and appeared to be as interested in me getting the right chair that I was looking for

Leonard was very helpful in me selecting my recliner. He was very friendly and knowledgeable. Happy with my purchase.

Julie and Mollie are professionals who are also fun to work with. We were back to buy more furniture the same day we received our first order!

Our sales person, Julie and the financial person, Molly were awesome.

The staff was very friendly and the sales associate Julie Dodge was extremely helpful in helping me find the right selection.

Hailee was absolutely awesome. Super knowledgable, prompt, friendly, and was a creat communicator. And she contacted me to come in for an event, which definitely got me in the door sooner than I would have. She’s a keeper!

We have been buying Ashley furniture for 30 years now. Never have we had a problem. Very happy with all my purchases. Lenard and Molly were so helpful and knowledgeable. I would recommend them because they are the best!!!

Our salesman Leonard was wonderful. He is very knowledgeable & friendly. We had a great experience with our purchase.

Very helpful, Kristin was able to find the couch for me within a matter of minutes! Will be coming back again!

Karen was an awesome help, and just a beaut. Buy the whole store if she asked.

Hailee was amazing and so helpful with the purchase of my dream couch highly recommend her

I recently enjoyed working with Karen to find the perfect entertainment center. Her expertise and friendly demeanor made the entire shopping experience enjoyable. She went above and beyond to help my family find the perfect pieces for my home, and her attention to detail ensured that I made the right choices. Karen's professionalism and genuine interest in customer satisfaction truly set her apart. I highly recommend her to anyone searching for excellent service.

Leonard is a great salesman and very helpful

Amazing service from Leonard!

Hailee was so helpful in finding exactly what I needed! I'll definitely going back in the future!

Hailee was great and exceeded our expectations!!

Putting together a new tv space in our basement remodel was quick, affordable and so fun with the help of Ashley representative Hailee! She knows how to be creative and so helpful!

This is a fantastic store and I will definitely be back to see Karen!

The nice old blond lady, (Karen I believe was her name) was great. Helped find me good furniture that wasn't over priced. 10/10 would recommend

I can’t think of a better experience buying furniture than with Hailee. What a great asset you have at your store. 5 stars

Hailee 👍

Hailee

Wonderful experience..the best experience i have ever had furniture shopping. Very knowledgeable and very professional. thank you Hailee Hansen

Hailee was was very knowledgeable with helping me gather information for my mattress purchase

Hailee was great to work with. Top notch experience! She made it super easy

Hailee was awesome! She is very knowledgeable, and made the experience great.

Hailee was a very knowledgeable sales lady. Was very helpful and the best, will be back.

Hailee is amazing and helpful and made my buying process a breeze!!

Hailee was absolutely amazing! Very knowledgeable about everything we looked at.

Not all heros wear capes! Karen helped me pick the best chair for my living room. She really seems like she truly cares about helping people find exactly what they need in their house! I did not even have to tell her what I wanted, it’s like she just knew exactly what I wanted and how I wanted it! Look for Karen in the store for whatever you may need or could possibly dream of. I will definitely be back!

Karen made my experience easy and low pressure.

I was welcomed into the store. Karen showed me what I wanted then she showed me a chair I hadn't considered. It was perfect. Except it was white. Karen looked up on her computer to see if it came in a different color. No. I came back the next day and ordered the chair. No one else came close to what I wanted, internet included. Great job, Karen.

Karen Lindholm was a fantastic sales woman. She worked with me on what would look great in my living room, bed rooms, dinning room and others. Very knowledgeable and professional. Will recommend her to others!

I lived in Guam and had a major typhoon that ruined alot of my furniture. Knowing I was coming back to South Dakota I just called Karen and asked for help finding new furniture. She was so very helpful, she sent me many pictures and videos of all Ashley had to offer and even went as far as helping me find the right items that would actually look nice with my flooring and cabinets. I can be hard to please and change my mind alot but she took it so well . Because of her I had furniture to come home to . If you need furniture I recommend asking for Karen, she will help you find exactly what you're looking for. Thank you for all your help.

Very nice furniture

I had purchased a couch that was damaged because of a factory defect. I wrote Ashley on their main site. The response I got was AMAZING! The manager of service for this store contacted me IMMEDIATELY. He came and took a look with one of his service guys. They scheduled a pick up for repair in less than a day. They picked up my couch and returned it fully repaired in less than 2 days! INCREDIBLE SERVICE and CUSTOMER CARE! I cannot explain how professional and courteous the team was and it put my mind at ease. They handled the issue with speed and quality! Because of these two gentlemen, my faith in customer service is back!

The store is in the middle of being remodeled. Which made viewing furniture more challenging. We found a piece of furniture and made a purchase. The sales help was very helpful and did a good job. Will be nice to see store again when remodeling is complete.

Maureen knows their products plus she is so kind. Great customer service you won't get online. And you'll know exactly what you're getting.

The sales woman named Maureen helped us find a couch that we just love. We had gone to another furniture store first and were treated poorly so we left and went to Ashley. Maureen was extremely knowledgable, professional, and easy to work with. We liked her so much that we went back 2 weeks later and she helped us find matresses, bedding, and a beautiful fireplace. We will continue to return to her whenever we have furniture needs. Made our shopping a pleasure and stress free. Thank you. Your staff are wonderful.🙂

Maureen was super helpful and provided all the insight we needed to make sure we were making the right purchase.

We have purchase lots of furniture through here and we have had great help from the staff and found exactly what we needed. Karen helped us set everything up and coordinated the deliveries we needed. Thanks! We will be shopping here more, I’m sure of it!

ASHLEY was our first stop in looking for a loveseat and sofa. Jenn greeted us with a friendly smile and asked if she could help us. She was ready to take "No" for an answer, but I gave her our wish list of what we were looking for. We have a cat, so we were particular about the upholstery and a few other things. Jenn actually listened and showed us several items that came very close. Since this was our first stop, I asked Jenn which competitors we should also consider. She provided two -and we checked them out. One salesman didn't even listen to our wish list. He wanted to argue semantics regarding upholstery and said he didn't think we could find all our options. The third stop the salesperson had their own ideas. A couple days later we went back to Ashley and tried our first choices out again. We then asked Jenn if she could think of anything else that might work for us. The next thing she showed us was almost perfect. She was friendly, she listened, she knew her inventory, and she was patient. Exactly what you want in a salesperson.

Very pleasant atmosphere when we walked in. Julie and Mollie made us feel very welcomed, super friendly and patient with us. We all had a good time while we bought some furniture.

Great place and good deals

Maureen and the staff at the Rapid City Homestore did an exceptional job of assisting us with our purchase of a sofa and love seat. Maureen was very informative and patient with us as we looked around and tried out multiple sofas, and made sure we purchased the right ones for our needs, and at a fantastic price. Thanks to her we will enjoy our new furniture for years to come!

My husband and I have been to the Ashley Furniture store in Rapid City Four times in the past two years. Our first visit there we were greeted by Very nice lady Julie Dodge who was so nice and very helpful. Since then we have come back three more times and have asked for Julie she was so nice and helpful the first time. We would recommend her to family and friends she us very easy to talk with and very knowledgeable about her job we would like to thank you Julie for taking such good care of us we will definitely be back to see you again 😊. Thank you Sincerely Steve and Bonnie Williams

Hailee is the absolute best highly recommend this knowledgeable and extremely professional sales associate she will help guide you to finding exactly what you either want or need to fill your home. Absolutely just a joy to work with.

Great prices

I will not be ever giving my business to ashley after the experience i had tonight. this man, who works at your business spent his evening dining at Olive Garden in Rapid City. During the entire meal he did nothing but complain to and berate the server. He spent his evening belittling the waitstaff, complaining about the customers at his place of employment and being an all around unpleasant and unkind person. I can only assume this behavior is not just exclusive to when he decides to eat out. This man not only needs a reality check but also needs to reevaluate how he has chosen to live his “60 years.” It costs ZERO dollars to be kind, which much less than your 21 dollar meal and free appetizer :)

Shopped for lift chair, Hallie was very pleasant to talk about the chair I had in mind answer all my questions and the opportunity to check outvthe chair.

Way to expensive. Staff is helpful and nice

Want to feel unimportant? Want to be treated like you don't matter? Want your sales person to wander, off in the middle of helping you, to help someone else instead? Then this is the place for you! I will never purchase anything here because they don't understand, or provide, customer service of any kind. It all starts BEFORE you buy. I can only imagine how bad it must be after the sale. They made it clear they didn't want my money, so I'm spending it elsewhere.

We just moved to Rapid City from RI so we didn’t have any furniture. So we went here and worked with Leonard, who was VERY helpful! They were very accommodating and helpful from finding a loveseat, purchasing, and delivery. HIGHLY RECOMMEND!!!

Staff friendly but not pesky. Found a bed that works for us.

Great service and prices. Warehouse went out of their way to wrap the pieces up.

Chanci was very kind, professional, and super informative. She really takes time to find the perfect match for your wants and needs. She is an amazing sales woman! The selection and pricing was also great! I will be back!

Heard about the president's day sale this weekend and we need a new couch. Pulled up and you weren't open? Missed our business. We went elsewhere.

Great staff and good quality furniture

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excellent place was set up really nice and neat plenty of room to walk around was treated with kindness from the salesman and the rest of the staff they all had a great sense of humor real pleasant people the way I look an act I feel uncomfortable in forgive me for this but fancy places but I was treated with great respect and I was taken seriously of all the places I went in the last 2 days I feel I was treated the best and had the most fun in their store my only regret is I did not purchase the item I was looking for there but I would highly recommend this place for anybody looking for high quality reasonably priced piece of furniture thank you

Great staff very helpful!

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Friendly and helpful. Took time to help and show us as many options as possible

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The lady who helped us went out of her way to solve our problem

A beautiful store

Don't buy from Maureen! Went there to buy a couch, love seat, and recliner. Maureen helped me on the floor and took our order. She told me she had two of the pieces of furniture that we ordered and the other would arrive in 2 weeks time. Also said furniture they had in house would be delivered tomorrow or next day. One week later... wrong furniture was delivered. She ordered the wrong color furniture. They came back same day, picked up the two wrong pieces, and delivered only a couch. Now I'm waiting for 2 pieces of furniture and it's been 3 weeks. Called Maureen yesterday and she stated it will be ANOTHER MONTH but she'll try and move things around and would call me back... I'm still waiting on that call back!

Don't buy from Maureen! Went there to buy a couch, love seat, and recliner. Maureen helped me on the floor and took our order. She told me she had two of the pieces of furniture that we ordered and the other would arrive in 2 weeks time. Also said furniture they had in house would be delivered tomorrow or next day. One week later... wrong furniture was delivered. She ordered the wrong color furniture. They came back same day, picked up the two wrong pieces, and delivered only a couch. Now I'm waiting for 2 pieces of furniture and it's been 3 weeks. Called Maureen yesterday and she stated it will be ANOTHER MONTH but she'll try and move things around and would call me back... I'm still waiting on that call back!

If you want to buy furniture and be told you will have it in a month but wait four months...shop here. If you want furniture that arrives chipped and cheap but sold high...shop here. If you want different furniture then what you ordered because they are too lazy to update their paperwork on their floor models...you should most definitely shop here. If you want all this to happen and have one of their sales representatives offer no restitution and say "I hope you have better luck elsewhere."...this is your store.

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

The people their are very kind and great you as you walk in and it's just a very good and positive environment

My wife and I were there quite a few years ago, the more and more of us having the sectional we got from this store the more and more we wish we never went through this company. Went through 1 warranty for the love seat and wedge and both times they never were fixed. The wedge doesn't even fit with the sectional at all, if the couch and love seat are level with the wall the wedge is cut to narrow and won't meet with either of the couch or love seat. One of the recliners for the love seat is still broke it's like they gave back the same exact back rest because it was the same exact issues. If we call warranty on this stuff we kept getting the run around, I will never recommend someone to go to Ashley nor would I ever buy another piece of furniture from a Ashley name it's nothing more than a joke.

My wife and I were there quite a few years ago, the more and more of us having the sectional we got from this store the more and more we wish we never went through this company. Went through 1 warranty for the love seat and wedge and both times they never were fixed. The wedge doesn't even fit with the sectional at all, if the couch and love seat are level with the wall the wedge is cut to narrow and won't meet with either of the couch or love seat. One of the recliners for the love seat is still broke it's like they gave back the same exact back rest because it was the same exact issues. If we call warranty on this stuff we kept getting the run around, I will never recommend someone to go to Ashley nor would I ever buy another piece of furniture from a Ashley name it's nothing more than a joke.

Great staff, all around. We liked working with Leonard, but they all networked well together. Good selection of all kinds of furniture. Beautiful showcase.

Love the staff! Helpful great choices

]great customer service

Walked around for 20 minutes looking for a mattress and absolutely no one asked if I needed help.

Ashley Homestore is the place to buy furniture in Rapid City, Chanci greeted us at the door and for the next 2 and half hours, she found, and showed us everything we had on our list. She was very knowledgeable, courteous and proffesional. She offered us options, showed us groupings we had not considered. We spent a good deal of money with her, because knew the business.

Good selection, good service, reasonable price. What else did we need

Have purchased for years from this store. Good quality and great delivery service.

I went shopping with my son and we had a very pleasant experience.

Nice but expensive compared to competitors.

If I could give them a zero I would. Absolutely horrible people. Our couch that we bought from them with the extended warranty that the sales rep assured us covered everything. Well it doesn’t, but what our couch had was covered. Been trying for months for some resolve for the warranty but they give you the run around and will not pay out. So that was the first bad experience but decided to try and give them another chance. So we went to buy a mattress from them. No one acknowledged us through the whole store. Even though there were at least five standing around doing absolutely nothing. These employees should be ashamed of there work ethic. Maybe customer service is not what they should be doing. Do not use this store and do not buy there ridiculous extended warranty

Had a great experience!! Thx

Good customer service but no masks required. I'm a high risk an try very hard to wear them when ever possible. She seemed to think no covid-19 real.

Ehhh

Had good black Friday deals

I really do like this store but when I called and asked if the delivery drivers wear mask well the guy I talked to specifically said yes they wear mask! They arrived at my door with no mask! Grrrrrrrrr. I’m the family type that doesn’t go anywhere because of the pandemic and I do my best to keep my family safe!

Spoke with Julie D at Ashley's, she is very knowledgeable and helpful. Good sale on right now. Take a peek. Unfortunately if you do a special order all furniture stores are about 8 to 10 weeks before you get your item.

Great service and nice selection!

Great people!

We purchased the Trinell bedroom set for our guest room. The sales people and delivery men were excellent. I absolutely love the set we got. Thank you so much!!

I wait a hour for chair and they got the wrong color

Love love love my sectional! Except it came the opposite way then I had asked for it to come. That is also why I went in and ordered it to make sure it was ordered correctly. The associate and I drew a layout of my living room, still recieved it the opposite way I wanted. Cushion was missing a seam. They had to order another . I told the manager when I called to tell her about the cushion that I received the couch the opposite way then I had ordered it, she didn't seem to care. I said its whatever. I finally recieved it at least. But it's a sectional so it ultimately messed up my whole plans for my living room. Extremely unprofessional place! Not sure I'll ever personally step foot on there. I had went in nearly 6/7 months before purchasing the one I bought....I talked to a gal. I had only looked. 2nd time I went in I was approached by a man, I let him help me because he was an available associate. The other girl called him over the loud speaker to answer the phone she freaked out on the phone that I was her customer. I was like "wow" she wanted to split his commission. I said she did nothing. She tried to help me one time when I was "just looking" that was unbelieveable to me. I was standing right there. I could hear him, I even said was that about me, he said yes. She claims she worked with you before. I said no. I stopped in months ago to look. She couldnt have waited until I left the store to discuss this. But she did absolutely nothing to recieve any commission off me ! Just a F.Y.I. made me feel super uncomfortable. But I wanted my sectional so BAD!

was a great experience

We recently just bought a sofa and love seat set from Ashley Furniture in Rapid City and are so pleased with our purchase! Prices were great and quality has been stellar, and our sales person was amazing to work with! I will be going back for the rest of my furniture needs.

We have purchased several pieces from Ashley’s. We have always had great service and found what we were looking for. Recently we purchased a sofa, was exactly what we were looking for! The entire stores staff made the purchase and delivery very simple. They have great product and prices!

My girl and I wanted to get some furniture for our place. Just a few things before we moved to another state. The nice lady explained that our furniture was covered for all moves with the extended coverage which encouraged us to get more than we needed. It took 2 more months to get all our furniture before we moved. Furniture was not as nearly as comfortable and overpriced. Bedroom set came repeatedly damaged which had to be replaced multiple times. Our furniture was shipped and became damaged in the move. We were super happy to have the extended warranty only to find out that it didn’t cover damage from the move. Now we are stuck with damaged furniture, a bill of over 6K and a useless extended warranty. She lied to get a sale a good sale. Would recommend going to somewhere else and never buy furniture before a move.

The initial encounter with the employees here was good. My husband and I ordered a small couch and an ottoman. Nothing special about either one. Standard made colors. Had to order them because they were not in stock which is understandable. We were given an estimated delivery date of *being delivered to our apartment* between 1/6 and 1/13. We ordered these on 12/09/19. We didn’t hear anything about delivery so I gave them a call around 1/12 and found out that our couch was in fact in store, and had been for a while, awaiting for the arrival of our ottoman. We were told there was some “truck trouble” causing a delay in delivery. Again, understandable. We asked that they deliver our couch while we wait for the ottoman. We were then given an expected delivery date of the ottoman by 1/23. The 23rd came and went with no one contacting us regarding our piece of furniture. My husband and I went in to the store and inquired about our ottoman. The lady at customer service informed us that it was actually out of stock. What?!? I asked her how could something that I already ordered and PAID FOR be out of stock???? She said that it is on a first come first served basis at the warehouse. This is insane!!!! If I ordered and paid for something, it should be reserved and waiting for me!! Plus, when was someone planning on calling and telling me this?!? We were then given an expected delivery date of 2/8. I immediately asked for a refund of my money. She said she would have to talk to the salesperson that helped us and see what they could work out for us. I got a call the following morning and was told that they can either mail us a check or I can pick up cash. I told her that I will come in and pick up my cash (since we paid cash for this.) This was 3 days ago. I went in this evening to get my refund and was told that I would have to wait for Thursday because that’s the day they “cut checks.” Seriously?!? I just want my money!! I gave you cash, so give me cash back!!! I can tell you this, my family and I will NOT be coming back to this place of business. There is obviously a huge lack of communication. If I could give negative amount of stars in my review, I would. Done. Just done.

They were very helpful and we ended up buying three couches here. Excellent delivery service as well. Friendly and helpful:)

Great shopping experience with excellent staff and selection!!!!

If I were you, I wouldn't trust this store or any other business that this owner owns. I went in to get help with my temper pedic bed purchase and want a refund which he told me he will help me out with after he went out of his way to call me and tell me to clarify on Facebook advertisement that I didn't buy the bed at his store , so I did over a month ago and he still hasn't contacted me about my bed purchase like he said he was going to do. BASICALLY HE IS ONLY CONCERNED ABOUT HIMSELF, BECAUSE ACTIONS SPEAK LOUDER.

Love this place. The furniture lasts and isn't cheaply made.

Leonard rocks! Very knowledgeable and courteous salesman!

I applied online for financing to be prepared to go into the store and purchase what we want. I called the store before going to make sure they could use the financing I was just approved for today. (Since I didn't have any account numbers or anything) The last on the phone said yes..we can look it up online. We made the 45 mile drive. We were greeted by a lovely lady asking us if we needed help. My husband and I were interested in just looking around by ourselves. We told her we would ask if we had questions. While looking around this woman practically followed us around. We finally made our decision and we were told that they didn't accept the financing we got approved for on their website in their store. She introduced us to another financing company. We did get approved but it's 142% interest! If we could pay it off in 100 days we wouldn't be charged any interest. Well, I'm not taking the chance of having to pay a high monthly payment and 3x's more for our furniture if life doesn't go as planned. We have good credit. It's a scam to be charged that much interest. So disappointing and wasted my whole afternoon

Very good business and staff. This was my first new furniture purchase and Kristin was so helpful. I did make a mistake on my order and Kristin corrected it for me so I got just what I wanted. Thanks Kristin!!!

Great furniture at a great deal. Plus they deliver to Philip

Ridiculous wait time at the store, customer service is terrible.

Britt Cook is a awesome product specialist allows you to shop without the high pressure Sales pitch!

Purchased a guest bed with mattress! Maureen gave us the best customer service and helped to make our experience awesome! Thank you!

Nice friendly staff. Large showroom floor lots of modern styles to choose from

Snotty, arrogant millennial sales rep. Wouldn't even consider going back!

Nice furniture. Some pretty pricey

Leonard was very helpful. Gave us the space to look and when we had questions answered them all. The quality of the furniture is high quality. Was a good experience and will buy from them in the future.

The sales lady was very nice and informative. Unfortunately me and my fiancee have our hearts set on a tempurpedic mattress and we didn't purchase one due to financial reasons. However that's not there fault and they tried to help us. Would recommend them.

Great customer service thank you to Jen for getting us a better nights sleep the mattress is perfect 👍👍

I had a fun experience choosing new living room furniture. Sophia spent a lot of time with me while I was making my decisions. She is sweet and knowledgeable. Molly in the financing department was wonderful. They both went above and beyond in helping me. Thanks so much!