Ashley Store | Rapid City, SD 57701

excellent customer service thank you very much

Can't say enough about how well I was treated. Everything was explained and all my questions were answered.

Spoke with your Rep Hailee. What a pleasure!!! Very knowledgeable and asked me questions that helped me not just "sold" me on something. Excellent experience and highly recommend working with Hailee!!!

Best costumer service we found in Rapid City looking for a bed an stuff, great prices an friendly people. Thanks Ashley for our bed an bedding 🛌 😴

I must say that Leonard is an exceptional salesman!!! He is very knowledgeable, helpful, friendly and is down to earth, just to name a few adjectives to describe him. He is the reason that we keep returning to Ashley to shop!

Great place to fo when looking for mattresses. Walked in and was met promptly by Hailee who was able to help me location 9 new mattresses I was purchasing. I shared my needs and she gave me a few options and a price point that beat anyone else in town. Hailee was great, as was the beds she help furnish my home with. Thanks for the great experience!!

Hailee did an amazing job helping us get exactly what we wanted when purchasing a new bed. She was very efficient and excellent to work with by listening to what we needed and focused just on that. She is very knowledgeable and knew exactly where to go to look for what we needed, have knowledge about each product in the category and when it comes to beds, there are a lot. We were in and out with a quick and smooth transactionp. Definitely recommend Hailee for any item you’re looking to purchase!

Hailee went above and beyond helping me find my dream sectional! I was trying to find something that will fit just right in my small living room. I came into the store with a tape measure multiple times, remeasuring and trying to make up my mind. She really helped the process by pointing out different ways I could pay, and if it didn't fit upon delivery what my options would be then. Judging by the other prices of my exact couch, I definitely got the BEST deal at Ashley's! Thanks to Hailee, she took all my anxiety away and just guided me where I needed to be. So excited for this new beginning with my dream couch and I!

Great experience furniture shopping. Hailee was extremely informative and attentive! Bought a sectional couch one day, went back for table and chairs the next!

Hailee was amazing! She helped me with everything i needed in a timely manner.

We love shopping Ashley for all our home furnishings. Leonard is our guy and he is so confident and awesome at what he does. Go Leonard!! ☺️ Sophie. You are not far behind. Keep it up!!

10/10 would recommend asking for Hailee. Such great consumer service and was very knowledgeable about all the options available to us. My Family and I will defiantly be back for the next set of furniture.

Been shopping for furniture at Ashley Homestore and exclusively like working with Leonard. Leonard make the shopping experience very enjoyable. Leonard doesn't over sale, listens to what I need, makes suggests and is very patient while I am making the final buying decisions. Once I've made that decision, Leonard is excellent at completing the paperwork in a timely mannered. Completing the transaction at the business desk is quick and easy. With few exceptions, Ashley has a great selection of furniture at a price point that are a good value. I recommend Ashley furniture and Leonard without hesitation.

Great help from Sophie Hewitt! Did an awesome job.

Everything went extremely well. Hailee, our Product Specialist was extremely knowledgeable, courteous, and a pleasure to work with. Definitely will buy from Ashley again.

Hailee made my shopping experience stress free. She explained the process of financing options & was very informative about the product. I didnt feel followed by anyone in the store like I had at prior stores. 10/10 thank you Hailee. I will be back.

My experience with the young lady Hailee was awesome! Her customer service was great! Very professional, well mannered and very easy to talk too

Hailee is always cheerful and has excellent knowledge of product

We have purchased furniture for ourselves and family members, as well, at Ashley's in Rapid City, SD for near 20 years now. Leonard is our "go to" guy; he always listens to what we think we want. He gives us information and comparisons, and we always go home excited with our new items.

Shopped our local Ashley furniture store for a new sectional with a few detailed specifics of what exactly we wanted & did NOT want in a new couch. Niesa E. made our shopping experience easy & pleasurable! She was very knowledgable, professional, and helpful which eased another furniture purchase experience. Ask for Niesa when you drop in to Ashley furniture as she will make light work of your next furniture shopping venture.

Nies is so wonderful & knowledgeable! 10/10 recommend! I love the sofa I got.

Hailee was absolutely fantastic! I was on a budget and searching for specific furniture pieces to furnish my new place, and she was able to find everything that I need within my price range! If you are in the market for furniture, ask for Hailee! She’s very knowledgeable, listens to your needs and delivers with expertise! Thanks Hailee, for everything!

So shopped with Hailee a few times now, what can I say she is an excellent problem solver and extremely knowledgeable about product. Whenever I struggled with which option to pick she helped me feel confident enough about what I was looking at to make a final decision and I have zero regrets. Thank you Ashley and especially thank you Hailee!

We were in need of new furniture and Hailee Hanson was so friendly and pointed us In the right direction. She was very polite and helpful with all Of our questions. 10/10

Came in a month or so ago for some bedroom furniture. Of course my husband and I had different opinions on whether we wanted a tall dresser or short long dresser. Hailee was great! She helped us find something that we both ended up agreeing on (armoire type thing) and made us laugh during the whole process. She even showed us some great options for a standing desk chair I can use in my future office. Will be coming back to buy once we've saved up for both pieces.

Hailee really went above and beyond to make sure I was able to explore what was best for my family’s needs. She sent me several options for kid and pet friendly furniture and helped me find a set that was perfect for our home. I highly recommend seeking support from Hailee if you are looking for home furniture needs.

I’ve been a recurring customer with Ashley Furniture for quite a few years. I have to thank my wonderful sales representative Hailee I have found everything for my home. Anytime I need anything I just go in speak with her get my order and she does everything she can to get me the best deal and staying on top of my orders. She’s such a joy to shop with! Her personality is contagious and she’s so genuine. I would recommend anyone to ask for Hailee Hanson, you will not be disappointed! If there is something I’m interested in she gives me her full honest opinion about what furniture works for my needs and my family.

Great place, great atmosphere, great people who love what they do!

Great place to shop from

We were greeted by Leonard when we came into the store. He was very helpful and told us about the sofas and then let us look around until we found what we were looking for. The whole shopping experience was pleasant and easy.

Karen was very patient with me as I looked at everything. More importantly she was patient with my kids when I wasn't. I walked out with more than I intended, but am happier for it.

Sophie was so kind and informative today. While we shopped for a new mattress today. Amazing time at Ashley today.

This is a Great place to work. Ask for Leonard I can exceed your expectations. Leonard

Leonard was amazing. He showed us multiple couches, is very personable and hilarious. Unfortunately the couch I loved would not arrive in time but he went and looked at shipping time and if other stores had in it stock.

Karen was great. Helping my dad pick out a recliner he liked and could afford she was kind and patient thanks for helping Karen

Leonard was very nice and helpful.

Leonard was amazingly helpful and informative. I appreciate his kindness and friendliness.

Karen did a great job and was very responsive whenever I messaged with a questions.

5/5 excellent customer service, beautiful products and available same day. Highly recommend.

Karen was incredible helpful and not pushy with sales at all. She helped us find exactly what we were looking for. We will definitely be back!

Had a most informative, enjoyable experience with Leonard Taylor. Helped is make a difficult decision by spending time explaining mattress options. Also helped us with the purchase of a sofa bed. Leonard and Mollie were pretty darn awesome!! Thanks so much!!

Great experience. Awesome customer service from staff member, Hailee. She understood what I was looking for and with her knowledge of the stores product she was successful in finding my family the perfect couch and ottoman.

Hailee was absolutely fantastic! She was kind and knowledgeable and helped us find the right couch for our difficult space. We couldn’t be happier with the experience!

Extremely happy with the overall service and products! Hailee always went the extra mile to understand what look I was going for and really accommodated my needs. Even after the sale, Hailee was prompt to address any concern or issues that might arise; she reinforced the value the Ashley Rapid City placed on its customer base Personal and personable care and service.

Hailee is wonderful help! I explained my situation and needing to be within a budget, she got it within thr budget needed along with a deal! She was a huge help and I really recommend asking for her! Thank you again Hailee for everything!

Lenny was helpful, listened to my needs, and provided great customer service

Leonard is very professional and helpful! We appreciate his expertise and his compassion with helping my elderly father find his perfect mattress! Thank you Leonard!!

Excellent Professional Service

Leonard provided excellent service for my wife and I in a very timely and friendly manner. I’ll be sure to stop by this store again and ask for him.

Leonard was of great assistance to us in the purchase of a new sectional today. I would recommend him to anyone as he was courteous, helpful, and knowledgeable.

Great service, great prices, friendly atmosphere. Leonard is who helped me and his knowledge and customer service skills were greatly appreciated. I highly recommend if your looking to invest in new furniture that you find and talk to him. Thanks Leonard, thanks Ashley

Sophie was a great salesperson. She was attentive but also gave us space to look on our own and followed up with us. I appreciate the service we received from her. Thank you for an excellent service.

Sophie was a pleasure. Listened to what we had in mind and showed us a great bedroom setup

Sohpie DeWitt helped us pick our king size bedroom set and she was very helpful and sweet!

Hailee was very very helpful definitely coming back when we need new home anything!

Thank you Leonard for your help finding furniture for our new home!!!!

Recently experienced outstanding customer service from Sophie. Highly recommend this place!

Sophie was very helpful and we left happy.

Sophie was awesome. She got me exactly what I needed quickly.

The best service ever. Leonard was so great! This gentleman was so knowledgeable and kind. I will definitely be returning for any future needs.. PS. The delivery team were pleasant also :)

Very good informative punctuatal he demonstrated the recliners showed us how to work on. Leonard was very nice.

Sophie was great to work with. I ended up finding some amazing pieces with her help.

Sophie did a great job helping me with my selection!

Sophie DeWitt! Was amazing, very knowledgeable and kind! She helped me every step of the way all while not being overbearing! Sophie if you see this, Thanks Again!

Sophie DeWitt did a great job!!! Go visit her for your next furniture purchases!

Karen, Kristin, and Sophie were so helpful!!! We appreciate the great customer service!!!

Leonard was a wonderful mattress expert. He was able to explain the value and pros/cons of every mattress I inquired about. He helped me find a very nice mattress for an affordable price. Will go back soon for couches :)

Sophie was awesome. She was very knowledgeable of the items on the floor and able to give us availability of items in a timely manner. We came back a second time and Sophie recognized us and greeted us promptly. Not only was she super helpful she got us a great deal less than the listed price. Thanks Sophie

I recently bought a recliner from Ashley Furniture and will be back to buy my next couch Hailee Hansen was a great sales woman and got me exactly what I was looking for!

Hallie was so helpful throughout the process, she was friendly, knowledgeable, and put my needs first! She was patient listening to my list of wants, and helped find the perfect fit for my family! Highly recommend working with her! We love our new piece!

Working with Hailee was exactly what anyone hopes for when buying furniture. She is friendly, efficient and knowledgeable. We will 100% return based on our experience working with her.

Beautiful store, owned by another family furniture store in town. As with all Ashley stores it's over priced.

Sophie helped us today. She was amazing. Very helpful and kind. Bought a very comfortable two seat recliner. Absolutely love it.

Sophie was a great help! Quick and helpful. Got me in and out of the store in 15 min.

Excellent experience. Sophie, our sales person was great, very thorough, explained everything clearly.

Hailee and Niesa (in training) at Ashley Furniture in Rspid City,SD were great to deal with. Hailee was a lot of and fun and very knowledgeable and explained things very well. I would definitely ask for her and Nielsa for assistance in future.

When I bought my furniture, it wasn't on sale, but they did work with me. About a week before it was to be delivered, I noticed part of it was on sale on their website. I called my sales person, he checked with his manager and they agreed to honor the sale price. They were great to work with and I would definitely do business there again!

Sophie DeWitt was so wonderful!! She answered all our questions, was thorough, and super kind!!! Everyone should request her!

Sophie DeWitt was rockstar

My seller was amazing and helped me so much with getting my delivery date asap her name is Sophia DeWitt!!

My experience at the Ashley store was great the lady I bought the recliner from was very helpful and professional what a great salesperson Sophie DeWitt I would encourage anyone looking for some new furniture to see that lady. Thanks again Sophie

Sophie was a great help in picking out my daughters bed

Sophie did a great job and was awesome to work with. She made sure we got exactly what we wanted and was the major reason we decided to buy here. Can’t say enough good about her approach and customer service.

I loved my experience here! This was my first time shopping at Ashley and I felt so comfortable and welcome during the process. Sophie was patient and helpful, and I am very happy with my purchase!

Sophia was excellent to work with!!

Amazing staff. Was able to deliver next business day!!!!

Very easy to deal with and excellent customer service. Lenny and Sophie were awesome.

Leonard C Taylor was a great help!

Overall great experience. We were helped and guided as soon as we walked in the door. It was nice that they didn't hover over us the entire time, they let us shop on our own! Leonard was great help with great customer service.

Karen was great, very helpful. She made the furniture buying process so easy. Will be recommending to others

Came in looking for bunk beds for the kids. Sophie helped us find a few options and also helped us with two mattress' for the bed we chose. Will definately come in again.

Leonard was extremely patient, helpful and knowledgeable with our search for furniture.

Leonard was great and help us out tremendously!! Thank you so much..!

Found exactly what we wanted and Brandee was AWESOME!

We had an amazing experience here at Ashley’s! We had Sophie DeWitt help us through the whole thing. She was knowledgeable, efficient, kind and ready to help us with any of our questions! 100% coming back to buy more with her in the futures!

Lenny was a very helpful salesperson & Molly was informative.

Sophie was great to work with! Very helpful!!!

Leonard at Ashley’s furniture was so amazing & humble . We went in looking for a better deal for 2 full bed room sets, dining table , sectional living set & recliner . He got us out the door for everything we needed with better prices than furniture row did. We are very greatful thank u ! It feels great to have a fully furnished home !!! :) <3

Was with Leonard and Molly. They were awesome. Super reasonable prices. Great customer service.

Fast, easy and polite

Appreciate Sophie DeWitt so much! She was great.

Fast and Efficient service from Sophie! Very friendly staff!

I’m not sure I will ever go anywhere else for my furniture needs! Sophie was so patient and helped me to “think outside the box” to put together the perfect living room set. She also went above and beyond to find me the perfect sectional for our family room. Everyone who helped from start to finish (I was there for 2 1/2 hours!) was superb. They went above and beyond in every facet. Thank you all for making this experience so enjoyable! -Lisa H.

Great customer service! Great company

The salesperson was very helpful with our purchase.

Will was the friendliest and most helpful person in the store! Made the first time process super easy and had exactly what I needed. Would recommend his services!

Amazing experience! Sophie was phenomenal to work with and very knowledgeable. She took her time, answered all of my questions, and really went out of her way to make sure my experience was top notch. She helped me find the perfect bedroom suit for our new house. Thanks again!

Kristen has been crucial in all of our purchases from Ashley over the years. I wouldn’t buy furniture from anywhere else.

Leonard was very patient in providing all the information we needed in order to pick the perfect mattress and in answering all our questions….of which there were many!!! He is a wonderful asset to your company!!!

Amazing customer service! Julie, thank you for giving us a great experience with Ashley furniture!

Karen was helpful!!

A lovely experience. Karen was very helpful and polite.

Experience was simple and straightforward . Got what I needed just fine.

My experience with Ashley was very pleasant. Leonard helped me with my selections and made the process smooth and easy.

We had friendly, informative care during our visit to the store. Karen Lindholm was very helpful and made things easy for us. Highly recommend her.

We went in looking for a sofa Recliner and Will was very helpful and informative with questions. We left to do more research and check inventory at other stores but ultimately decided to go back to Ashley. On our second visit we went in with follow up questions and intent to buy and worked with Leonard. He took his time to help us since Will had the day off. He was very friendly, answered all our questions and made sure we felt prioritized although they were short staffed at that moment and very busy. I would definitely recommend both sales persons if you're going to buy from Ashley.

Furniture shopping is not as fun for me as it is for wife. But when an employee goes out of her way to show that she is here to help us with decisions and not just make a sale I tend to pay attention. Hailee was AWESOME!! with herself having kids she made mine kids feel like there wants were also important along with my wife’s. So keep up the great work Hailee!

We looked at a few stores for a new mattress but my parents recommended Ashley since that was where they have gotten the last few mattresses they have needed. Karen was so nice and super helpful. She even was able to help us look at the one my parents had gotten since we liked for their spare bedroom since we like it so much. What I loved was unlike some sales people she didn’t try to push us to buy anything the day we were in there. We had said we were just looking and would be back when we were closer to needing the mattress so she kindly gave us an invitation to a special sale the next week and we were able to get a good price and free delivery

We were helped by Karen Mcfarling on our last purchase. She was amazing to work with. She took the time to really understand the style we were looking for and showed us every option we wanted.

Karen was extremely helpful and appeared to be as interested in me getting the right chair that I was looking for

Leonard was very helpful in me selecting my recliner. He was very friendly and knowledgeable. Happy with my purchase.

Julie and Mollie are professionals who are also fun to work with. We were back to buy more furniture the same day we received our first order!

Our sales person, Julie and the financial person, Molly were awesome.

The staff was very friendly and the sales associate Julie Dodge was extremely helpful in helping me find the right selection.

Hailee was absolutely awesome. Super knowledgable, prompt, friendly, and was a creat communicator. And she contacted me to come in for an event, which definitely got me in the door sooner than I would have. She’s a keeper!

We have been buying Ashley furniture for 30 years now. Never have we had a problem. Very happy with all my purchases. Lenard and Molly were so helpful and knowledgeable. I would recommend them because they are the best!!!

Our salesman Leonard was wonderful. He is very knowledgeable & friendly. We had a great experience with our purchase.

Very helpful, Kristin was able to find the couch for me within a matter of minutes! Will be coming back again!

Karen was an awesome help, and just a beaut. Buy the whole store if she asked.

Hailee was amazing and so helpful with the purchase of my dream couch highly recommend her

I recently enjoyed working with Karen to find the perfect entertainment center. Her expertise and friendly demeanor made the entire shopping experience enjoyable. She went above and beyond to help my family find the perfect pieces for my home, and her attention to detail ensured that I made the right choices. Karen's professionalism and genuine interest in customer satisfaction truly set her apart. I highly recommend her to anyone searching for excellent service.

Leonard is a great salesman and very helpful

Amazing service from Leonard!

Hailee was so helpful in finding exactly what I needed! I'll definitely going back in the future!

Hailee was great and exceeded our expectations!!

Putting together a new tv space in our basement remodel was quick, affordable and so fun with the help of Ashley representative Hailee! She knows how to be creative and so helpful!

This is a fantastic store and I will definitely be back to see Karen!

The nice old blond lady, (Karen I believe was her name) was great. Helped find me good furniture that wasn't over priced. 10/10 would recommend

I can’t think of a better experience buying furniture than with Hailee. What a great asset you have at your store. 5 stars

Hailee 👍

Hailee

Wonderful experience..the best experience i have ever had furniture shopping. Very knowledgeable and very professional. thank you Hailee Hansen

Hailee was was very knowledgeable with helping me gather information for my mattress purchase

Hailee was great to work with. Top notch experience! She made it super easy

Hailee was awesome! She is very knowledgeable, and made the experience great.

Hailee was a very knowledgeable sales lady. Was very helpful and the best, will be back.

Hailee is amazing and helpful and made my buying process a breeze!!

Hailee was absolutely amazing! Very knowledgeable about everything we looked at.

Not all heros wear capes! Karen helped me pick the best chair for my living room. She really seems like she truly cares about helping people find exactly what they need in their house! I did not even have to tell her what I wanted, it’s like she just knew exactly what I wanted and how I wanted it! Look for Karen in the store for whatever you may need or could possibly dream of. I will definitely be back!

Karen made my experience easy and low pressure.

I was welcomed into the store. Karen showed me what I wanted then she showed me a chair I hadn't considered. It was perfect. Except it was white. Karen looked up on her computer to see if it came in a different color. No. I came back the next day and ordered the chair. No one else came close to what I wanted, internet included. Great job, Karen.

Karen Lindholm was a fantastic sales woman. She worked with me on what would look great in my living room, bed rooms, dinning room and others. Very knowledgeable and professional. Will recommend her to others!

I lived in Guam and had a major typhoon that ruined alot of my furniture. Knowing I was coming back to South Dakota I just called Karen and asked for help finding new furniture. She was so very helpful, she sent me many pictures and videos of all Ashley had to offer and even went as far as helping me find the right items that would actually look nice with my flooring and cabinets. I can be hard to please and change my mind alot but she took it so well . Because of her I had furniture to come home to . If you need furniture I recommend asking for Karen, she will help you find exactly what you're looking for. Thank you for all your help.

Very nice furniture

I had purchased a couch that was damaged because of a factory defect. I wrote Ashley on their main site. The response I got was AMAZING! The manager of service for this store contacted me IMMEDIATELY. He came and took a look with one of his service guys. They scheduled a pick up for repair in less than a day. They picked up my couch and returned it fully repaired in less than 2 days! INCREDIBLE SERVICE and CUSTOMER CARE! I cannot explain how professional and courteous the team was and it put my mind at ease. They handled the issue with speed and quality! Because of these two gentlemen, my faith in customer service is back!

The store is in the middle of being remodeled. Which made viewing furniture more challenging. We found a piece of furniture and made a purchase. The sales help was very helpful and did a good job. Will be nice to see store again when remodeling is complete.

Maureen knows their products plus she is so kind. Great customer service you won't get online. And you'll know exactly what you're getting.

The sales woman named Maureen helped us find a couch that we just love. We had gone to another furniture store first and were treated poorly so we left and went to Ashley. Maureen was extremely knowledgable, professional, and easy to work with. We liked her so much that we went back 2 weeks later and she helped us find matresses, bedding, and a beautiful fireplace. We will continue to return to her whenever we have furniture needs. Made our shopping a pleasure and stress free. Thank you. Your staff are wonderful.🙂

Maureen was super helpful and provided all the insight we needed to make sure we were making the right purchase.

We have purchase lots of furniture through here and we have had great help from the staff and found exactly what we needed. Karen helped us set everything up and coordinated the deliveries we needed. Thanks! We will be shopping here more, I’m sure of it!

ASHLEY was our first stop in looking for a loveseat and sofa. Jenn greeted us with a friendly smile and asked if she could help us. She was ready to take "No" for an answer, but I gave her our wish list of what we were looking for. We have a cat, so we were particular about the upholstery and a few other things. Jenn actually listened and showed us several items that came very close. Since this was our first stop, I asked Jenn which competitors we should also consider. She provided two -and we checked them out. One salesman didn't even listen to our wish list. He wanted to argue semantics regarding upholstery and said he didn't think we could find all our options. The third stop the salesperson had their own ideas. A couple days later we went back to Ashley and tried our first choices out again. We then asked Jenn if she could think of anything else that might work for us. The next thing she showed us was almost perfect. She was friendly, she listened, she knew her inventory, and she was patient. Exactly what you want in a salesperson.

Very pleasant atmosphere when we walked in. Julie and Mollie made us feel very welcomed, super friendly and patient with us. We all had a good time while we bought some furniture.

Great place and good deals

Maureen and the staff at the Rapid City Homestore did an exceptional job of assisting us with our purchase of a sofa and love seat. Maureen was very informative and patient with us as we looked around and tried out multiple sofas, and made sure we purchased the right ones for our needs, and at a fantastic price. Thanks to her we will enjoy our new furniture for years to come!

My husband and I have been to the Ashley Furniture store in Rapid City Four times in the past two years. Our first visit there we were greeted by Very nice lady Julie Dodge who was so nice and very helpful. Since then we have come back three more times and have asked for Julie she was so nice and helpful the first time. We would recommend her to family and friends she us very easy to talk with and very knowledgeable about her job we would like to thank you Julie for taking such good care of us we will definitely be back to see you again 😊. Thank you Sincerely Steve and Bonnie Williams

Hailee is the absolute best highly recommend this knowledgeable and extremely professional sales associate she will help guide you to finding exactly what you either want or need to fill your home. Absolutely just a joy to work with.

Great prices

Shopped for lift chair, Hallie was very pleasant to talk about the chair I had in mind answer all my questions and the opportunity to check outvthe chair.

Way to expensive. Staff is helpful and nice

We just moved to Rapid City from RI so we didn’t have any furniture. So we went here and worked with Leonard, who was VERY helpful! They were very accommodating and helpful from finding a loveseat, purchasing, and delivery. HIGHLY RECOMMEND!!!

Staff friendly but not pesky. Found a bed that works for us.

Great service and prices. Warehouse went out of their way to wrap the pieces up.

Chanci was very kind, professional, and super informative. She really takes time to find the perfect match for your wants and needs. She is an amazing sales woman! The selection and pricing was also great! I will be back!

Heard about the president's day sale this weekend and we need a new couch. Pulled up and you weren't open? Missed our business. We went elsewhere.

Great staff and good quality furniture

excellent place was set up really nice and neat plenty of room to walk around was treated with kindness from the salesman and the rest of the staff they all had a great sense of humor real pleasant people the way I look an act I feel uncomfortable in forgive me for this but fancy places but I was treated with great respect and I was taken seriously of all the places I went in the last 2 days I feel I was treated the best and had the most fun in their store my only regret is I did not purchase the item I was looking for there but I would highly recommend this place for anybody looking for high quality reasonably priced piece of furniture thank you

Great staff very helpful!

Friendly and helpful. Took time to help and show us as many options as possible

The lady who helped us went out of her way to solve our problem

A beautiful store

If you want to buy furniture and be told you will have it in a month but wait four months...shop here. If you want furniture that arrives chipped and cheap but sold high...shop here. If you want different furniture then what you ordered because they are too lazy to update their paperwork on their floor models...you should most definitely shop here. If you want all this to happen and have one of their sales representatives offer no restitution and say "I hope you have better luck elsewhere."...this is your store.

The people their are very kind and great you as you walk in and it's just a very good and positive environment

Great staff, all around. We liked working with Leonard, but they all networked well together. Good selection of all kinds of furniture. Beautiful showcase.

Love the staff! Helpful great choices

]great customer service

Walked around for 20 minutes looking for a mattress and absolutely no one asked if I needed help.

Ashley Homestore is the place to buy furniture in Rapid City, Chanci greeted us at the door and for the next 2 and half hours, she found, and showed us everything we had on our list. She was very knowledgeable, courteous and proffesional. She offered us options, showed us groupings we had not considered. We spent a good deal of money with her, because knew the business.

Good selection, good service, reasonable price. What else did we need

Have purchased for years from this store. Good quality and great delivery service.

I went shopping with my son and we had a very pleasant experience.

Nice but expensive compared to competitors.

If I could give them a zero I would. Absolutely horrible people. Our couch that we bought from them with the extended warranty that the sales rep assured us covered everything. Well it doesn’t, but what our couch had was covered. Been trying for months for some resolve for the warranty but they give you the run around and will not pay out. So that was the first bad experience but decided to try and give them another chance. So we went to buy a mattress from them. No one acknowledged us through the whole store. Even though there were at least five standing around doing absolutely nothing. These employees should be ashamed of there work ethic. Maybe customer service is not what they should be doing. Do not use this store and do not buy there ridiculous extended warranty

Had a great experience!! Thx

Good customer service but no masks required. I'm a high risk an try very hard to wear them when ever possible. She seemed to think no covid-19 real.

Ehhh

Had good black Friday deals

I really do like this store but when I called and asked if the delivery drivers wear mask well the guy I talked to specifically said yes they wear mask! They arrived at my door with no mask! Grrrrrrrrr. I’m the family type that doesn’t go anywhere because of the pandemic and I do my best to keep my family safe!

Spoke with Julie D at Ashley's, she is very knowledgeable and helpful. Good sale on right now. Take a peek. Unfortunately if you do a special order all furniture stores are about 8 to 10 weeks before you get your item.

Great service and nice selection!

Great people!

I wait a hour for chair and they got the wrong color

Love love love my sectional! Except it came the opposite way then I had asked for it to come. That is also why I went in and ordered it to make sure it was ordered correctly. The associate and I drew a layout of my living room, still recieved it the opposite way I wanted. Cushion was missing a seam. They had to order another . I told the manager when I called to tell her about the cushion that I received the couch the opposite way then I had ordered it, she didn't seem to care. I said its whatever. I finally recieved it at least. But it's a sectional so it ultimately messed up my whole plans for my living room. Extremely unprofessional place! Not sure I'll ever personally step foot on there. I had went in nearly 6/7 months before purchasing the one I bought....I talked to a gal. I had only looked. 2nd time I went in I was approached by a man, I let him help me because he was an available associate. The other girl called him over the loud speaker to answer the phone she freaked out on the phone that I was her customer. I was like "wow" she wanted to split his commission. I said she did nothing. She tried to help me one time when I was "just looking" that was unbelieveable to me. I was standing right there. I could hear him, I even said was that about me, he said yes. She claims she worked with you before. I said no. I stopped in months ago to look. She couldnt have waited until I left the store to discuss this. But she did absolutely nothing to recieve any commission off me ! Just a F.Y.I. made me feel super uncomfortable. But I wanted my sectional so BAD!

was a great experience

We recently just bought a sofa and love seat set from Ashley Furniture in Rapid City and are so pleased with our purchase! Prices were great and quality has been stellar, and our sales person was amazing to work with! I will be going back for the rest of my furniture needs.

We have purchased several pieces from Ashley’s. We have always had great service and found what we were looking for. Recently we purchased a sofa, was exactly what we were looking for! The entire stores staff made the purchase and delivery very simple. They have great product and prices!

My girl and I wanted to get some furniture for our place. Just a few things before we moved to another state. The nice lady explained that our furniture was covered for all moves with the extended coverage which encouraged us to get more than we needed. It took 2 more months to get all our furniture before we moved. Furniture was not as nearly as comfortable and overpriced. Bedroom set came repeatedly damaged which had to be replaced multiple times. Our furniture was shipped and became damaged in the move. We were super happy to have the extended warranty only to find out that it didn’t cover damage from the move. Now we are stuck with damaged furniture, a bill of over 6K and a useless extended warranty. She lied to get a sale a good sale. Would recommend going to somewhere else and never buy furniture before a move.

The initial encounter with the employees here was good. My husband and I ordered a small couch and an ottoman. Nothing special about either one. Standard made colors. Had to order them because they were not in stock which is understandable. We were given an estimated delivery date of *being delivered to our apartment* between 1/6 and 1/13. We ordered these on 12/09/19. We didn’t hear anything about delivery so I gave them a call around 1/12 and found out that our couch was in fact in store, and had been for a while, awaiting for the arrival of our ottoman. We were told there was some “truck trouble” causing a delay in delivery. Again, understandable. We asked that they deliver our couch while we wait for the ottoman. We were then given an expected delivery date of the ottoman by 1/23. The 23rd came and went with no one contacting us regarding our piece of furniture. My husband and I went in to the store and inquired about our ottoman. The lady at customer service informed us that it was actually out of stock. What?!? I asked her how could something that I already ordered and PAID FOR be out of stock???? She said that it is on a first come first served basis at the warehouse. This is insane!!!! If I ordered and paid for something, it should be reserved and waiting for me!! Plus, when was someone planning on calling and telling me this?!? We were then given an expected delivery date of 2/8. I immediately asked for a refund of my money. She said she would have to talk to the salesperson that helped us and see what they could work out for us. I got a call the following morning and was told that they can either mail us a check or I can pick up cash. I told her that I will come in and pick up my cash (since we paid cash for this.) This was 3 days ago. I went in this evening to get my refund and was told that I would have to wait for Thursday because that’s the day they “cut checks.” Seriously?!? I just want my money!! I gave you cash, so give me cash back!!! I can tell you this, my family and I will NOT be coming back to this place of business. There is obviously a huge lack of communication. If I could give negative amount of stars in my review, I would. Done. Just done.

They were very helpful and we ended up buying three couches here. Excellent delivery service as well. Friendly and helpful:)

Great shopping experience with excellent staff and selection!!!!

If I were you, I wouldn't trust this store or any other business that this owner owns. I went in to get help with my temper pedic bed purchase and want a refund which he told me he will help me out with after he went out of his way to call me and tell me to clarify on Facebook advertisement that I didn't buy the bed at his store , so I did over a month ago and he still hasn't contacted me about my bed purchase like he said he was going to do. BASICALLY HE IS ONLY CONCERNED ABOUT HIMSELF, BECAUSE ACTIONS SPEAK LOUDER.

Love this place. The furniture lasts and isn't cheaply made.

Leonard rocks! Very knowledgeable and courteous salesman!

I applied online for financing to be prepared to go into the store and purchase what we want. I called the store before going to make sure they could use the financing I was just approved for today. (Since I didn't have any account numbers or anything) The last on the phone said yes..we can look it up online. We made the 45 mile drive. We were greeted by a lovely lady asking us if we needed help. My husband and I were interested in just looking around by ourselves. We told her we would ask if we had questions. While looking around this woman practically followed us around. We finally made our decision and we were told that they didn't accept the financing we got approved for on their website in their store. She introduced us to another financing company. We did get approved but it's 142% interest! If we could pay it off in 100 days we wouldn't be charged any interest. Well, I'm not taking the chance of having to pay a high monthly payment and 3x's more for our furniture if life doesn't go as planned. We have good credit. It's a scam to be charged that much interest. So disappointing and wasted my whole afternoon

Very good business and staff. This was my first new furniture purchase and Kristin was so helpful. I did make a mistake on my order and Kristin corrected it for me so I got just what I wanted. Thanks Kristin!!!

Great furniture at a great deal. Plus they deliver to Philip

Ridiculous wait time at the store, customer service is terrible.

Britt Cook is a awesome product specialist allows you to shop without the high pressure Sales pitch!

Purchased a guest bed with mattress! Maureen gave us the best customer service and helped to make our experience awesome! Thank you!

Nice friendly staff. Large showroom floor lots of modern styles to choose from

Snotty, arrogant millennial sales rep. Wouldn't even consider going back!

Nice furniture. Some pretty pricey

The sales lady was very nice and informative. Unfortunately me and my fiancee have our hearts set on a tempurpedic mattress and we didn't purchase one due to financial reasons. However that's not there fault and they tried to help us. Would recommend them.

Great customer service thank you to Jen for getting us a better nights sleep the mattress is perfect 👍👍

I had a fun experience choosing new living room furniture. Sophia spent a lot of time with me while I was making my decisions. She is sweet and knowledgeable. Molly in the financing department was wonderful. They both went above and beyond in helping me. Thanks so much!