Ashley Store | Rapid City, SD 57701

I lived in Guam and had a major typhoon that ruined alot of my furniture. Knowing I was coming back to South Dakota I just called Karen and asked for help finding new furniture. She was so very helpful, she sent me many pictures and videos of all Ashley had to offer and even went as far as helping me find the right items that would actually look nice with my flooring and cabinets. I can be hard to please and change my mind alot but she took it so well . Because of her I had furniture to come home to . If you need furniture I recommend asking for Karen, she will help you find exactly what you're looking for. Thank you for all your help.

Very nice furniture

I had purchased a couch that was damaged because of a factory defect. I wrote Ashley on their main site. The response I got was AMAZING! The manager of service for this store contacted me IMMEDIATELY. He came and took a look with one of his service guys. They scheduled a pick up for repair in less than a day. They picked up my couch and returned it fully repaired in less than 2 days! INCREDIBLE SERVICE and CUSTOMER CARE! I cannot explain how professional and courteous the team was and it put my mind at ease. They handled the issue with speed and quality! Because of these two gentlemen, my faith in customer service is back!

The store is in the middle of being remodeled. Which made viewing furniture more challenging. We found a piece of furniture and made a purchase. The sales help was very helpful and did a good job. Will be nice to see store again when remodeling is complete.

Maureen knows their products plus she is so kind. Great customer service you won't get online. And you'll know exactly what you're getting.

The sales woman named Maureen helped us find a couch that we just love. We had gone to another furniture store first and were treated poorly so we left and went to Ashley. Maureen was extremely knowledgable, professional, and easy to work with. We liked her so much that we went back 2 weeks later and she helped us find matresses, bedding, and a beautiful fireplace. We will continue to return to her whenever we have furniture needs. Made our shopping a pleasure and stress free. Thank you. Your staff are wonderful.🙂

Maureen was super helpful and provided all the insight we needed to make sure we were making the right purchase.

We have purchase lots of furniture through here and we have had great help from the staff and found exactly what we needed. Karen helped us set everything up and coordinated the deliveries we needed. Thanks! We will be shopping here more, I’m sure of it!

ASHLEY was our first stop in looking for a loveseat and sofa. Jenn greeted us with a friendly smile and asked if she could help us. She was ready to take "No" for an answer, but I gave her our wish list of what we were looking for. We have a cat, so we were particular about the upholstery and a few other things. Jenn actually listened and showed us several items that came very close. Since this was our first stop, I asked Jenn which competitors we should also consider. She provided two -and we checked them out. One salesman didn't even listen to our wish list. He wanted to argue semantics regarding upholstery and said he didn't think we could find all our options. The third stop the salesperson had their own ideas. A couple days later we went back to Ashley and tried our first choices out again. We then asked Jenn if she could think of anything else that might work for us. The next thing she showed us was almost perfect. She was friendly, she listened, she knew her inventory, and she was patient. Exactly what you want in a salesperson.