Ashley Outlet Antioch, TN

Bryan Mack was very kind and helpful and was eager to help us find just the right pieces for our living room. We are thrilled with the new couch that was delivered today! Thank you Ashley!

Everyone was Awesome! The manager was so easy to talk to. He was not pushy, although he made suggestions. I Appreciate his and the new young lady’s willingness to help a senior citizen with disabilities!!!

such great service! really glad i got to work with Bryan to make my BEST decision! also absolutely loved the girl training, i believe her name was Jenny!

(Translated by Google) Wonderful team, excellent service (Original) Maravilloso equipo excelente servicio

I recently helped a friend search for the perfect couch, and after visiting several stores where no one truly listened to her needs, we finally contacted the Ashley Store in Hickory Hollow. From the moment I spoke with Symea, I could tell she was exceptional. She took the time to understand exactly what my friend was looking for, asked thoughtful questions, and even sent photos to help us narrow down the options—something no other store bothered to do. Her customer service stood out immediately. She demonstrated clear communication, patience, product knowledge, and genuine care for the customer experience. Because of her professionalism and initiative, we chose to drive directly to the store, passing multiple others without hesitation. When we arrived, the entire team upheld the same level of excellence. They were responsive, attentive, and made the buying process comfortable and enjoyable. Thanks to their effort, my friend purchased the couch of her dreams—her very first furniture purchase. As someone with 15 years of experience as a sales executive, I can confidently say that this team embodies the core strengths of outstanding customer service: • Listening and understanding client needs • Proactive communication • Knowledgeable product guidance • Patience and professionalism • Building trust through genuine care Their dedication impressed me so much that I will recommend this location to everyone I know. If other stores are seeking a benchmark for excellent service, they should look to the Hickory Hollow team—especially Symea—as the standard.

Everything was overpriced and a salesman kept following us around.

Great customer service , store manager was patient and very nice

The sales team was good. I received my delivery on Wednesday. Left a message Wednesday afternoon then called again on Thursday. I spent $800 for a chest of drawers the second from the bottom drawer slides are broken on delivery. This was a clearance item and it still cost $800 but they will not service even if I've offered to pay for the service. They basically told me sorry it's yours and if you want it fixed you'll have to arrange through someone else. So anyone know of anyone that can repair a chest of drawers. So disappointed!

I Purchased a loveseat on September 5 and schedule a home delivery. When the delivery guys, a third-party company called Home Delivery Link scheduled the delivery for a specific time. I ended up wasting a full day waiting while the company kept pushing back the delivery time. I ended up being the last stop and the guys were obviously in a hurry to leave. They forced the loveseat through the door causing damage to a freshly painted door frame. I mentioned the damage and documented the damage on the phone app when the driver asked me to sign. I filed a claim and promptly received a letter via email that they were denying the claim. I called Home Delivery Link and they said they would resubmit the claim when I told the representative that I watched them do the damage. Now, a month and a half later I have not received a response. I would think Ashley’s would stand behind their third party delivery company. I would love to speak to an Ashley representative regarding my order #577H630700.

Excellent experience today. The sales guy caught me on my way out and was able to find what i needed and I left happy without a huge time investment.

James was so helpful!

Jesica was super friendly and easy to work with. I really didn’t know what I wanted and she helped me narrow it down. I will definitely be back to check for fun pieces in the future!

Salesman had a good knowledge of his product, was helpful, and not too pushy; the manager was.

It was great

Bailey and Brian were very helpful and patient!

We were recently looking for a coffee table with two matching side tables to place next to our sofa. We searched in many places, but finally found the perfect set at Ashley Outlet in Antioch — beautiful design, great quality, and an amazing price! We’re so happy with our purchase. The staff at the store were very kind and helpful, and even gave us a small discount, which made our day even better. 😊 Highly recommend visiting this Ashley Outlet — I’m sure you’ll find exactly what you’re looking for!

Had a great experience with Bryan at the Ashely Furniture Store in Antioch. He was very friendly, polite and knowledgeable about the items I was looking for. Handled my transaction very smoothly and walked me through the delivery process.

James was a great help in getting us set up with the perfect sleeper sofa and delivered to our house hassle free same day! He made the process seamless and we are thrilled to get exactly what we were looking for

I had such an amazing experience at this location. The two people that helped me were informative and patient since I really had no idea what I wanted. They made suggestions and allowed me to wander on my own with no pressure. Ultimately, they gave me an amazing deal on my loveseats and I left feeling fantastic about my purchase!

Went to purchase a new couch. Really friendly staff. Alexandria and her manager were so helpful and attentive throughout the whole process.

Walked into the store and was greeted by a friendly sales representative who assisted me with my purchase. My experience was awesome, she really tried to get me the best deals and value for money.

Job well done very helpful respectable

The couch is fine. Would prefer fewer texts not directly related to my purchase though.

The staff that helped us were nice but we had to find someone to help us. Staff that may have been busy, not sure they were looking at phones didn’t even acknowledge us.

James provided such lovely service! I was very pleased with the options and friendly helpful service I received!

The staff went out of their way to help me with my concerns

Very helpful gentleman guided me to finding the perfect side table for my office. Friendly and knowledgeable!

(Translated by Google) The staff was very friendly and treated me excellently. (Original) Muy amable el personal me atendieron excelente

The manager was very friendly Did a AWESOME JOB helping me fill my order Thank you so much

The staff was very friendly & helpful. They even loaded my nightstand into the car! When I need more furniture, the Antioch store will be my first stop!

Charlie provided excellent service — very helpful in recommending products and even helped us calculate and compare prices. He also tried to assist with figuring out the delivery cost. Overall, the prices here are quite reasonable for us. 👍

Bryan was very helpful and knowledgeable of available products. I would come back to Ashley's for future purchases based on Bryan's professionalism.

Brian was awesome!!!!

It was a very good experience. The young man that help me was great. He made the experience easy on me. Mary

I asked a salesman a hard question. He said he didnt know then Walked away after playing on his tablet

Wonderful customer service. Thank you

I had such a great experience! My friend and I went in to find a couch for my new apartment, and the team there went above and beyond. They took the time to search through all their inventory and helped me find the exact color and fabric I was looking for. Everyone was incredibly friendly, helpful, and—best of all—fun! Hunter was amazing to work with—super personable, genuine, and made the entire process feel relaxed and enjoyable. It’s not often you walk into a furniture store and leave smiling because of the people, but that’s exactly what happened. Highly recommend asking for Hunter if you stop by!

Very helpfull

Brandon and Alex helped me buy a king size memory foam mattress which I picked up from the store. Brandon along with Alex help fit me with two great pillows and mattress protector so I can have a good night sleep. Thank you guys for taking the time to assist me with my needs.

Do not buy from this company. I bought one item and at only 8 months it's falling apart. It's just myself and my husband and we're both over 50, I feel horrible for the people with children because their wasting their money. If you try to call customer service they tell you you can't call from your own number and then they 3way call for you and stay on the entire time. In my time I have bought from Rooms to go, Ethan Allen, ect... and never had a problem, heck the bed my daughter bought from big lots was a better quality than what this place sells.

I had to wait 4 months for a delivery. They only delivered a couple of pieces at the promised date and then kept delaying the other pieces for months. Only until I asked them to collect the pieces they had already delivered, they reacted and shipped the remaining parts. Not acceptable.

Awesome!! Jamison was friendly, knowledgeable, efficient and patient. Thank you!

Not much stuffs for sale as an outlet !

Great deal and great service!

My husband and I had wonderful customer service by Whitney Jamison. She greeted us as soon as we walked into the store. She answered all of our questions about the specific items we originally had gone in to look for. Although we didn’t leave with what we had intended to purchase, initially, we did end up purchasing two additional cloth chairs for our dining table. Whitney was very helpful with all that we needed assistance with. Definitely go check out the Ashley Furniture Outlet in Antioch. They have much to choose from and the employees are really nice.

Everyone was so helpful.

Awesome salesman! Will do business with them again!

(Translated by Google) The schedule is wrong (Original) El horario está mal

James was great to work with! He was patient and helped me get a good deal on my purchase. He was friendly, accommodating and helpful without being pushy in the least. Much appreciated!!

Next day delivery and perfect set-up! Texts to let me know the exact time they would arrive. I also got the cutest personalized video with my name thanking me for my purchase!

Excellent service, very polite, will work with you

I’ve came to this store multiple times and never have any issues. They always work around my budget and make sure my experience is a great one. Mack and James are the best, they know how to take care of people and are the definition of customer service! Once’s again shout out to James and Mack!

Excellent service. Got my AC running fast!

Amazing place..so helpful great people

Whitney and Brian were helpful and attentive to our needs. We were able to find the new sectional that we were looking for at the outlet.

The staff was attentive without making you feel pressured and the deals on the furniture were better than we hoped. It was a very easy buying experience and we will be back the next time we need furniture.

Took the time to answer my questions and help out. Good service and got the couch I wanted at a reasonable price

The whole staff was great!! Shoutout to Bryan,Bailey and Anna thank you all for the help❤️

Thank you, Mr. Mack, my bedroom set is now complete!

I had a great experience shopping with Ashley Furniture in Antioch, TN. The sales associate and manager were top notch and took care of all my needs. I highly recommend.

Customer service outstanding!

I went in knowing what I wanted in a couch and James was knowledgeable and helpful. Very happy with my experience and service!

Whitney was great! She listened to what I wanted.

Bryan and James were awesome!

Very pleased

Alex was super great! Very personable and professional.

XLnt service and easy in and out service!!

Whitney was so helpful and made our experience so easy and quick! We were able to purchase a couch and have it delivered in two days. Thanks Ashley Outlet!

Staff was friendly and very helpful especially Bryan Mack.

I had a really amazing experience at this store! They let me take my time, explained everything really clearly on the sales, delivery, as is policy, etc. From the minute I walked in the manager I believe (Brian) greeted me, let me walk around and then sent James Ruffin (I believe to help me). He made my experience really great. I have other furniture needs as I go room by room and I will definitely be back!

(Translated by Google) Good deal (Original) Buen trato

Anastasia Campbell was awesome. I let her know what my needs were and she provided me with several options. She worked to get me the best price possible on what I needed. I couldn't say more. I wish there were more people like that elsewhere! She deserves a raise that's for sure!

Folks who helped me were great, very professional and very nice.😁👍

I was greeted as soon as I walked into the door and one employee even gave my daughter, who has ADHD, some paper and a marker so she could draw. Everyone was very polite and helpful. Bryan and Charlie were very helpful throughout the process of investing in a new couch. They exhausted all efforts to get us the best deal. My living room is smaller now lol, because like they said, it looks smaller in the store 😆 but I love it !

SHOUTOUT MY GUY JAMES AT ASHLEY OUTLET, GREAT CUSTOMER SERVICE , REAL ATTENTIVE TO CUSTOMER NEEDS. 10/10 RECOMMEND

Staff was helpful and knowledgeable. Friendly service. Great experience

Can not believe they wanted access to my bank account lol no thanks

The sales associate were very helpful and worked with me to find what I was looking for and that was in my buget!! Very personable and informative men! Very pleased!!!!

Best shopping experience ever! I was on a mission to furnish my new condo. I had very specific ideas about what I was looking for. I had already shopped at 4 other stores before coming to the Ashley Outlet store in Antioch. I was immediately greeted with the warmest welcome from Whitney. I shared my ideas with her. We browsed the showroom and she led me to the perfect living room sofa set. It was literally the exact set I had in mind but I wasn’t sure it existed. Whitney then took care of the payment process and delivery set up. She made the entire experience a breeze. I will definitely shop at this store for my future needs because of their selection, AND because of Whitney.

Very friendly

Received updates on Delivery times via text, Received my furniture in great shape and the workers were polite and prompt in getting it set up.

My first visit at Ashley! I was looking for a sofa and they had a variety!! After careful consideration I decided on one!! Charlie was the salesman and I also met the manager, Brian!! They were the ultimate professionals And I got a great deal also!😊

My sales person was very professional with great attitude 👏

Had just what I wanted and at good price. Can't wait for them to be delivered.

Glick and easy

Bought a new sectional here, more comfortable and looks better than more expensive stores in area. Charlie was very helpful and friendly!

I had a great experience at Ashley Furniture! As soon as I walked in, I was greeted warmly and assisted right away. The staff was very knowledgeable about the mattress protector I purchased, answering all my questions and making sure I found the right one for my needs. The service was top-notch, and the manager, Bryan Mack, went above and beyond to ensure I was completely satisfied with my purchase. I highly recommend this location for anyone looking for quality products and excellent customer service!

Annastasia was very knowledgeable of the products and immediately understood our needs. She has been very patient over the 2 months duration in our sectional search. She did not rush us and contacted me immediately when she thought there might be one that we like. Thank you for your patience with us!

Nice people...good team

Whitney was wonderful and patient. She went through every option with us until we found the right one. Thank you so much!

Not to much to share . I just love shopping at Ashley's furniture store.

I have insurance for my furniture. And the glass damaged. And they said we are not covering that !! The stuff really unprofessional. And make me called them around 10 times. Until they refunded 191 $ from the total insurance amount 548$ !! That's really make me upset and confused!!

There was a great selection for the furniture we were looking for and customer service was very helpful!

I am extremely disappointed with my recent experience at your Ashley store. My debit card was charged twice for $780.00, leaving me without any funds in my account. This has caused significant inconvenience and stress, as I rely on those funds for essential expenses. I expected better from your store, and this kind of error is unacceptable. I hope such mistakes do not happen to other customers in the future.

Buying process was smooth and easy. Bailey and another gentleman was very helpful, sorry do not remember his name. I have not picked up my purchase yet. I opt to pick up, so far process has been a smooth one.

Every employee was beyond helpful and I found the perfect chair thanks to them! Will for sure be coming back for all of my furniture here. Have never had better customer service!

I purchased the Valebeck Counter Top Dining Table. The customer service was exceptional. Charles, Aristotle and Brian assisted me. I did my research prior and I loved this table. I got the best deal possible. They were patient, friendly, knowledgeable and kind. I definitely will be back for the couch we discussed.

Brian was very helpful, and was very knowledgeable on the different couches they had to offer. I was able to find a Brand new couch for a great price all because of Brian. Thank you !

Nice customer service. Great prices. recommended..

Went in looking for an ottoman. They didn't have one that I wanted. Bryan my salesman went online and found one and it was delivered in 2 days. It matched the sofa we bought from there almost a year ago.

Great customer service and timely pickup!

Very helpful, but not pressuring. Relaxed environment and great deals.

Our experience at Ashley Outlet was exceptional our sales rep Anna went above and beyond to help make valuable decisions. We were undecided at first but with her professional assistance we made a purchase and was out the door within thirty minutes.. 😊👍

Nice people

I was warmly greeted by three staff members, but they weren’t pushy. One offered help, pointed me in the right direction, and then stepped aside so I could browse. When I made my selection, she provided a fantastic discount. This isn’t my first visit to Ashley—I appreciate their customer service, low prices on quality furniture, and smooth transactions, which keep me coming back.

Amazing customer service. Brian (Bryan) helped me by phone measuring items and texting me photos. Then the sales man at the store when I went to purchase was equally as helpful. I will shop here again

All good, the workers in there help a lot to put the table and the chairs in the cars. Excellent service.

Great experience!! Thank you!!!

Amazing customer service! The manager, Brian, went above and beyond to help me with my purchase yesterday! Also, thank you to the man (didn’t catch his name) that helped guide me through building my bed frame! These are people that really care about their customers! Truly grateful for all that you guys did!

Good deals and great employees at this location.

James, the Store Manager, was amazing! Very friendly and professional. We actually left the store to go look at more furniture but came back because of him. He made the process so smooth and seamless for our new home’s furniture. Will definitely be back to shop with him again

James Ruffin greeted us immediately when we entered the store. He was professional, friendly and knowledgeable. I will definitely use him again as well as refer him to others. He made our experience quick and painless. James is an asset to your company.

James looked out for me! He’s always gonna be my first opinion!

The store was great and we got great service. We did have a problem with the people that delivered it. We had a large black sectional that had to be picked up. I just stayed out of their way while they worked. They left a lot of black marks all over our walls and punched a hole in our ceiling and in the wall. Gary Gable

Great deal on a new couch! Thanks

Thank you Anna for making this so easy! I will definitely reach out again!

Mr.Samuel Mejiacarrera was very helpful with my purchase. Very professional. Thanks Much Samuel🌺

Excellent work and great project 🫶🏻thank you

Amazing experience today at the Ashley Outlet in Antioch. Went in just to see if there were any sofas similar to what we found online, and found one that we had looked at. James R immediately helped us, and although we didn’t want the entire furniture set, he worked to get us a great deal on the pull out couch and we took it home later in the day. The whole staff was super polite and helpful throughout the process. Would shop again in the future if needed, and would recommend to others!

Good place, lots of furniture

Employees were very helpful and kind.

Great experience! Everybody was super friendly and had great conversation. I would definitely recommend

Charlie was so helpful. I got the perfect recliner I’ve been searching for the last few weeks. And at such a great deal!

Great service and great people, 10/10 would recommend!

The young lady that helped me was professional and informed. The end tables and the kitchen chairs worked fine

Charlie was a cool guy. He got me the price I needed for a lift chair that I am going to to eat after back surgery.

Met friendly staff who guided us through and we got our need.

Very helpful great experience!

We can't say enough good things about the Ashley Outlet in Antioch. My daughter recently moved to Nashville and needed a bed and couch. We found exactly what she wanted. Our salesman, James was the best! We didn't need the furniture delivered for about three weeks. This was not a problem at all. The delivery was perfect and the delivery guys were wonderful. We had an excellent experience with this store! We will definitely be back.

Easy friendly quick purchase

I ordered a bead on July 18th, I was supposed to get my order on August 9th, then they moved it to 24th of August, they lied the they did, then they told me it’s gonna be September 24, what a joke.! I got my money back and no more business from my side ever again to Ashly’s furniture.

Charlie was spectacular and extremely helpful in helping my husband and I today!

Lana was very good. Excellent service.

friendly, courteous, knowledgable, and we found what we were looking for.

Great customer service! My fiancé and I purchased bedroom furniture and we are more than happy with our buy.

The store closes at 7pm, website is incorrect, not 8pm. When we showed up at 6:52pm they already had their doors locked and the employees stood there staring at us from behind the desk

I ended not buying there but James Ruffin showed stellar customer service skills to create a competitive bundle for me. Highly recommend

Thank you to Ashley Outlet in Antioch for a fun furniture shopping day! I found the perfect fit for my new apartment. James was friendly and professional - I will definitely be back ! 😁

Unaware Ashley had an outlet. Found exactly what we were looking for. James was awesome.

The buying experience was fine. Delivery and set up not so much. I was 14th on the delivery schedule and it ended up being after 9pm before they arrived to my house. Then didn’t leave til about 10:20pm. I have emailed customer care, called several times requesting a call from a manger and still have not received one. I have been told to submit a claim. The slate on the bed they delivered are already bowed. The support legs do not reach the floor at all. This is completely unacceptable and at this point I’m ready to return the bed.

Recently bought a couch from this location. All staff was friendly and got a deal. Couch fits in the space perfectly. Cannot recommend Ashley furniture outlet enough.

I recently spent a Sunday shopping furniture outlets for a new couch. I wasn't having much luck, and Ashley was the last stop on my list. James greeted me shortly after I walked in the store. He asked me to describe what I was looking for. Cutting to the chase, he picked out the perfect option. This couch was on sale, yet he still asked me how much I was looking to spend. He met my price, and I arranged someone to come pick it up that evening. He first rigged up power so I could test the reclining functions, just to be sure I was satisfied with it. It was perfect. The Ashley team also wrapped it in plastic for me for transport back to my home. This was one of the best sales experiences I've had in a long time. James and his team went the extra mile for me, although that's just what they do every day. I highly recommend this place. I hope to do business with them again sometime soon!

Anna is amazing! Very experienced. She made it super easy for us to upgrade our home.

Thank you Anna for your great customer service!

After visiting a couple furniture stores, I decided to check out the Ashley Outlet. Right when I walked in I saw the piece I was looking for. The staff was quick to provide me with excellent service and a great price. I wouldn’t hesitate to come back here again in the future.

We came in on two separate occasions, Sam helped up price our multiple pieces for us. Everyone was patient and polite in the selection process and set up delivery as well! Look forward to going back in the future for other pieces

Sammy helped me find the perfect piece of furniture that I had been wanting. He also showed me several other pieces that were very nice. He was considerate and did not rush me. Bryan, the store manager, was considerate and stopped to shake my hand, asking if I needed anything. Great store!

Exceptional knowledge and customer experience!

Great location! Great Prices! Come on By 10am-7pm Monday - Saturday. Sunday 6pm. Hours are extended on holidays.

Bought a new couch from Ashley the transaction was easy. I knew what I wanted and I got a great deal. Delivery was fast and easy.

Charlie was amazing, got me just what I needed

Great experience with our purchase! Will shop here again!!!

Great experience, we found exactly what we were looking for. The store manager was extremely helpful. Will definitely be back.

The Ashley team gave extra effort to help me, fast and friendly customer service. Thanks.

Good furniture

We love this store! They have great products and great prices!

Great anppliances and even better customer service. James was very helpful and went above and beyond to answer any questions.

Today was the first time visiting the Antioch store. Salesman Chalie was very helpful in assisting me in finding that perfect chair. for my work place. He was very professional,patient and kind. I'm sure the next time I'm looking for furniture I would definitely check out Ashley store again. Very nice furniture and good prices!

My experience as a first time visitor to Ashley Furniture Outlet was an amazing one. Large part due to the care and customer service of Home Furnishing Professional James Ruffin. Mr. Ruffin spotted me from the tail end of the store and made sure to be the first to greet me and ensure I had assistance with whatever I needed. His professionalism from his appearance to the manner and way he talked to me was very very impressive. He is a leader of men and women and it shows the moment you walk into the store. He provided me with clear cut and honest information about the furniture and the store and made me actually tell a handful of friends I know to handle all their furniture shopping needs at the Ashley Outlet location in Antioch, TN.

Helpful and patient sales associat.

Bryan was totally awesome! We found the right recliner to meet my requirements! She is now home and I am very happy.

My husband and I had a great experience both time we entered the store. James was able to help us pick out the perfect bedroom set for our new home and his coworker Charlie was very helpful on making it ours. 100% would shop this store again.

James was very knowledgeable and he helped me to get everything I needed. Let me know what the prices would be and when I would receive my furniture.

James is awesome! Made us feel very comfortable and knows when to give time to look around. Very friendly and helpful!

The staff at this location was attentive, detailed, and fun to work with. Highly recommended!

Great and quick service

Great staffs. They're very helpful and being very professional. Great prices and delivery services.

My sister was shopping for the Ashley North Shore King Sleigh bed in her local community and was advised they no longer had any at the store or in the warehouse. After researching for a different Ashley location that might have it, we contacted the Ashley Outlet in Antioch Tennessee. Anna was very helpful, professional and went above and beyond by contacting a another Ashley location when she discovered they did not have the bed in their inventory. She made all of the arrangements to have the bed shipped to their outlet. I had to call her back to inform her my sister purchased the bed but still needed a North Shore Chest of Drawers. She was again very professional and was very courteous with all of the telephone calls I made asking her lots of questions. She was very knowledgeable and was able to reserve the chest of drawers my sister wanted. We were so happy with Anna and the great service she provided that my sister drove 2 1/2 hours to pay for the chest of drawers. I highly recommend shopping at the Ashley Antioch Outlet and ask for Anna if you want someone who will provide great service, very knowledgeable. courteous, professional and will go the extra mile for you to make sure you’re happy with your purchase.

Great prices with courteous, friendly & professional sales people makes this store a fine shopping experience.

It was the best service ever in my life. I love Bryan.

I love my pieces I got from Ashley Furniture. Everyone was polite and helpful!

Bryan and James were awesome. Very friendly and welcoming. At no point did I feel any pressure to buy anything. My wife and I fell in love with a floor sectional that was at a great price!

If you're looking for reasonable prices this is the place. Sales ppl here are good ppl. If your short on cash that's fine they have a 6month or 12month 0% APR financing available. However they do not provide delivery but do have business associates who can for a fee. (Couch for example about 100$) this would have to be paid directly to the mover. Unless of course you have other arrangements on your own.

Great people

The Nashville (Antioch) Outlet store had an amazing selection with great discounts of Ashley furniture which my wife and I have been a big fan of for decades. They still had amazing no interest financing for the furniture we were looking for for our newly purchased home. Highly recommend Bryan and his fantastic team.

The representative was Awesome the Customer service was great she lead me through the process on line and everything was absolutely great love the sofa!!!! Can't thank you guys enough for everything!!!!

I was in and out in 30 minutes. Prices are great. Quality is good. Anastasia was so friendly and helpful. However, I am still waiting on my purchase. It was not delivered as promised and I have spent most of my day trying to contact someone, anyone, that can give me an answer but I keep hitting a dead end If this is how they do business, I will not do business with them again! Hello! Is anyone out there????

Was in and out in 15 min. Found what I was looking for and even got a great price I wasn't expecting Thank you.

James was amazing! We will go back to shop just because of his great professional service and awesome personality!!

Jay was very friendly and super helpful with helping us find something my wife and I liked. The staff here is also very friendly.

Long story short but overall I was very satisfied with the services received. The young lady that greeted us was very friendly. This process was over the course of a week and we visited multiple stores in the immediate area. I initially worked with James, then Brian and ended up ordering with Xavier since James was not available that day and we needed the sofa immediately. Brian was great in providing information on the products within our budget and the delivery options available. We ended ordering through Ashley outlet at the Antioch location because of the service and it was within our budget. Thank you Antioch team!

Service was great and friendly !

My salesman was great, and very helpful..will recommend him to someone else..and will be doing business with him again...thanks

My shopping experience was flawless. Xavier and Brian took great care of me. I came in, let them know what I was looking for and they gave me some great choices. We worked out a great deal. Couldn't have asked for a better experience!

Friendly and helpful staff!

Bryan was patient and made this entire process seamless!!!

The manager and staff were awesome. The manager was very knowledgeable and helpful.

James was great, very friendly.

The staff was amazing, friendly, and funny! They went out of there way to help me and I loved my experience there.

The staff was very helpful and Nice and the prices were very reasonable!

Xavier & Brian have great customer service and made a win win deal with us.

James was fantastic. He answered all of my questions concisely and made me aware of all the promos and financing options available. He even connected me with trusted moving services to help me get my times same day.

The associates were very helpful & ensured that I received top quality products & service.

Staffs are so helpful and good location.

Awesome place to buy great quality furniture Anastasia at the hickory hollow store, was super helpful and got us the best price for what we needed. The manager and other sales members were great at helping us load our items as well. Will be back to purchase in the future.

Anastacia was fantastic. Very enjoyable and affordable shopping. I highly recommend.

I like Ashley Furniture and thus was my first visit to the Antioch store. I had called earlier and Bryan answered and helped me out. Showed up a few hours later and Bryan did the paperwork and off I went. Very courteous and professional.. thanks Bryan and Ashley.

Great selection and wonderful prices. Employees were very helpful

James was excellent to work with and very friendly. He was able to help me find the perfect piece for my son’s room.

Ashley Outlet in Antioch was a great experience. Would recommend to anyone who wants great service.

Shopping there assisted by Xavier was an enjoyable experience. Your company is fortunate to have such a personable and dedicated employee. On a 5-star rating system with 5 being the highest, I would give him a 6!

Great experience. Everyone was extremely helpful. James Ruffin helped us with a dining room set and bedroom furniture. We will definitely be back.

I love this store, especially the workers that work there, they are always very nice and welcoming.

Great experience!! The staff was very helpful! They went above and beyond to make sure we found the piece we needed!!

So many wonderful things to say about this location and the staff members are a huge part of my great experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance.

Awful customer service. Could not get the furniture in my bonus room manager would not give a refund nor a store credit will never buy here again. Stay away from Ashley

Very helpful! Not a lot to choose from

The staff were all very friendly and helpful especially Anna & the store manager (I can’t recall his name right now)!

Xavier provided excellent sales assistance, was extremely polite and professional. It was a pleasure working with him. I enjoy all my purchases from Ashley and will continue shopping there for future needs.

Great service with patience!!

Awesome service!!!

The best things from the overall experience is was Anna she treated my granddaughter with kindness and love she is super nice if you are going to shop ask for her she is super sweet I purchased I Dinner Room table Tv stand and dresser and one mattress I was able to take with must of everything except my Dinner Room table I’m editing my review do to I send Someone the next day to pick it up at 7:20 Pm they says that they hade a hard day and to come back tomorrow to pick it up what kind of service that is I work in retail I have never tell a customer I’m to tired I hope the owner does something about it not fair for me know I have to make a third trip just because they did not feel to work

Aaww the rep who dealt with me was very patient and kind ! She did everything to ensure that I was happy leaving the store. Good customer service! Anastasia will certainly shop again.

Xavier and Brian were both extremely helpful, friendly, and knowledgeable. They respected that we knew what we wanted and they helped us get an awesome deal on the pieces.

Annatasia Campbell was very professional

Great experience!

I just had a very great experience at this store. Anna is the best salesperson I have come across and Bryan the manager of the store is the one I would recommend to any company.

NEVER COMING BACK! I drove 45 minutes with the intention to outfit 4 BEDROOMS in my new house and the doors were locked with staff ignoring me, then one person "shooed" my away with rude hand gestures pointing to the door with hours posted closing at 7pm -- it's 6:40pm and the web listing SAYS 8PM! Since no one wanted to be courteous and at least tell me they closed early for whatever reason and ask me to come back, I will take my business elsewhere.

Great shopping experience. The staff was very friendly and helpful. I love my accent chair I purchased 👍

Professional, kind, helped us pick out our furniture with no pressure. They went above and beyond for us. We appreciate them!

Great help, friendly guys willing to do whatever we needed, promptly. Helped set up delivery through a 3rd party, as well. Awesome experience! Thanks guys!

The environment was welcoming also everyone were so helpful.

Great service Bryan got me in and out with a smile. I’ve been looking for furniture that’s good quality and I found it. Thanks Bryan you’re the best.

excellent atention

Mr James Ruffan was great. Quick and straight to the point. Not a lot of talking and not following me around the store.

Well I need 2 ratings SHOWROOM Antioch personnel ARE EXCELLENT 5 STARS. WAREHOUSE MIDWAY RD SMYRNA SUCKS "ZERO STARS" ANGRY OFFICE LADY. ONLY 1 GUY PULLING ORDERS LONG WAIT 30 45 MIN. TO PICK UP MYSELF. It should have been staged when I told them I was going to pick it up myself today but no

The people over there they’re so nice.

Chair purchase was handled very well with James. Did not purchase living room furniture due pricing.

👍

It was a very pleasant atmosphere the sell person Anna was very very helpful and nice. I will be visiting this location again.

If I could give then no stars I would. A $600 TV console that I purchased two months ago is now sagging and the wood is cracking in three places. They says there is no warranty! Caution buying anything from this store!

Sales person very knowledgeable and super helpful. Great experience.

Annastasia was great, she made sure that the bedroom set I brought was the same amount that was posted online

James was very helpful and professional!

I had a very good experience everyone was very helpful thank you

Bryan and staff were very helpful. They also gave me a great price for the dresser I wanted. I had a very pleasant experience in the store.

This Ashley outlet is the best. I got an unbelievable deal and was able to take the furniture home the same day without waiting for any back orders like other stores.

Me and my boyfriend went in on Labor Day to find a sofa sleeper for our guest room. We had no intention of finding the perfect fit due to the small size we needed and particular color we had in mind. Boy were we wrong!!! Not only did the friendly staff help us find exactly what we were looking for but it was the perfect price!! 50% off the ticketed price 💛💛💛 the kind lady and gentlemen that are staffed there were so kind and helpful with helping us load our coach!! It was soooo heavy and Ishmael helped us with a smile the entire time. We greatly appreciate all the help we experienced at this location and we will be recommending all our friends and family to shop here! Thank you kindly 😊

Anna was great to work with and she recognized my husband and I after we returned to the store to purchase a recliner. Her assistance in finding the right color and style made our purchasing experience easy because of her outstanding customer service.

Delivery not complete yet, but in store experience with Isamill was great. Very patient during our visit. MI

Great customer service!

Absolutely incredible. Their team is extremely professional and willing to work with you. They are the best team I’ve ever bought furniture from. I would recommend going there. Great selection and great experience.

Ashley’s team was very professional and knowledgeable. Anastasia was very patient as she helped us with making smart decisions on our budget! The management team was very helpful with getting issues resolved with Acima!!! They went over and beyond to help our experience. The delivery team was prompt with notifying of their earliest availability. I received my delivery this morning and I’m excited! Thanks Ashley ❤️ Job we’ll done‼️

I highly recommend this place!! James was so awesome! He helped me and my fiancé with finding a couch for our new apartment! He was so friendly and gave us a great price!!

James was extremely helpful, as was his manager. They helped with financing. James sent pictures of furniture he thought I might be interested in and answered my questions before I even came in to shop. It was a very pleasant experience! Reasonable prices & they matched or beat the internet pricing.

I would have gave a 5 because the guy who sold me the couch was amazing. He went above and beyond to help me. The delivery guys got some dirt on my cushion. When they called to see how the delivery went I told the man over the phone. He said he would get someone out to take care of it. I said okay I don’t need to call myself he said no I got it. Few days pass by reach out to the sales guy he gave me a number to call they say send a picture soI did. Then they text back sorry this should have been reported within 72hrs. I text back it was I told the guy that called the day it was delivered no response. This is not how you should treat customers. I won’t be back. Yes I could clean it but I shouldn’t have too I paid for a service so this wouldn’t happen.

Great costumer Service, the associate helped us with all the questions and calculating prices. Delivery went great and on time.

Wemt in looking for a Sectional, found just the one for a Great price!! Now that it's been delivered, I am.a Happy, Satisfied customer. My Sales person (Diane) was very professional, along with her Manager, Bryan. Thank you both!!

James was the best and really took care of everything!!! He was very nice and professional

I was greeted by Mr. James Ruffin in the store . He told me the details of the store and about the clearance parts of the store as well . When I looked around and made up my mind, Mr . James assisted me , he was very kind and helpful and he has a wonderful personality too .

Bryan Mack is the man, and everyone there is super friendly. They have a great selection and always have monthly sales. I highly recommend using them for your furniture!

I read reviews saying that store wasn’t good or quality of furniture was bad. I don’t know what they’re talking about! We got 3 rooms of beautiful furniture. Our experience was INCREDIBLE because of James Ruffin 100%. James was professional, attentive and took great care of us with the best pricing. Huge applause to James for being so good to us!! We’ll be coming back for more furniture thanks to him!

The rep that assisted me was extremely helpful and knowledgeable. I came into the store now knowing what to expect but the rep was very patient with me through the buying process

Friendly, helpful, and competitive pricing.

Environment was nice. Furniture nicer. James was awesome! Funny and seemed to like his job. He gave my grandma attention which made the pitch easier haha. Assistance loading the furniture would have helped but this isn’t a complaint because I truly don’t mind carrying stuff and doing heavy lifting. I’m sure they would under other circumstances.

Fast great service and James went out of his way to get what we wanted.

James and the rest of his staff were friendly and very informative. They got us approved instantly and the process was super efficient. We were able to select our first choice too! (Rarity in today’s market) Not my first time using Ashley as my furniture retailer and will certainly not be my last!

Great as found exactly what I needed

The customer service was impeccable. The sales rep, James was very attentive to my needs and made the process very pleasant and efficient.

Good experience Ismael help by showing me all options.

I’m very pleased with my experience! The service, follow-up, and delivery was excellent. I look forward to shopping Ashley’s again in the future.

Great selection for an outlet store and great value as well. Annastasia was so friendly and helpful, too.

Good spot, friendly people. You can find some good deals if you take the time to look. If they don't have delivery (unavailable for clearance items) they'll put you in touch with good delivery services.

Had a very quick and pleasant experience with Bryan and Anna. Found a great dresser on clearance. I will return! Thank you.

I enjoyed my experience at this Ashley. Anna was knowledgeable & extremely helpful. She asked excellent questions pertaining to us purchasing a couch& dresser. I will definitely be back

I wish I could give 0 stars. We ordered the king size bed on March 11th and they delivered the bed without rails as the driver said they forgot the center rails at the warehouse. Most annoying thing is they charged 100$ for delivering the bed. He said it takes 20 mins to get the rails from ware house and deliver once the customer care agent confirms. Someone from customer care called us and said they will take care of the issue. I waited for couple of days and called them again to check on the status. Days became weeks and weeks turned to months. After continuous calls to customer care and Ashley store manager none helped us and responded back on the rails. They delivered the rails on May 25th(delivered rails are the cheapest quality one’s). They took 2 months to deliver the worst quality rails. So you can imagine the service they provide now. Ridiculous customer service and unacceptable behavior.

No one there including ismael was willing to help

Customer service was outstanding

The GREATEST experience ever with Ashley Outlet in Antioch TN, out of 15 years of doing business with them. AWESOME place to shop!!!

It is a friendly place to go and buy new and use furniture, they have affordable prices

I had a really great experience buying my new sectional at the Ashley Outlet store. Annastasia was the sales rep that helped us and she was super nice, helpful, and knowledgeable. I ended up spending less money than I had originally planned and had my couch delivered two days after buying it. The delivery drivers were great and super fast bringing it in and setting it up. I love my new couch! Thank you!

Anna is always gracious and professional. Thank you for assisting me with finding the perfect upholstered dining end chairs.

The manager as well as the salesman had a wonderful attitude. They were patience, accommodating and very polite to us.

The salesperson was extra nice and patient

On 5/6/23 my husband and I were looking for dining room chairs. We decided to shop at Ashley Outlet store in Antiich TN. Upon entering the store Andrew the sales rep approached us and introduced himself. Then asked us our name. Now that was a plus because the introduction opened questions of what we needed. Andrew provided detailed information about the items that were available as well as the pricing. Our initial plans was to purchase 5 chairs but with the pricing we were able to purchase 6 chairs and a pillow. My husbad was blessed for his service in the military and thanked for his service. Needless to say we left the store very happy and satisfied. Thank you Andreww for your knowledge and professionalism. And thank you Bryan (Manager) for having such a great team of sale reps.

Clerk was one of a kind. Really helped me get the best deal .

Jason couldn’t have done a better job taking care of my furniture needs!!!! Thank You!!!

(Translated by Google) I loved the store, the vendors were very friendly and the people Jessie had been looking for my chairs since when and I found them there and very cheap (Original) Me encantó la tienda muy amables los vendedores y el jente Jessie andaba buscando mis sillas desde cuándo y las encontré ahí y bien baratas

Thank you James I appreciate the time you’ve taken to be sure I got a table for a reasonable pricing and even willing to price match Thank you again

Ashley should 100 percent stand by thete goods an not let anyone wait more than 3 business days as they consent to buying products and should look into using other warranty programs one that don't make ya wait 3 months just for an answer

Great staff! Friendly & knowledgeable! Not pushy and really looking to make the best deal for YOU. Bravo guys!

I had a great experience with the Ashley Outlet in Nashville. The team was friendly, helpful, and patient. Annastasia took the time to walk back and forth with me while trying to pick my sofa and provided her expertise. After narrowing down my choices with the extensive selection, she explained dimensions to me, talked through the pros of both of my options, and provided exceptional customer service. I went from being stressed out about making a decision (after going to 10+ different stores) to feeling confident and excited.

Fantastic, thanks for everything

The sales representative was super nice and helpful with the purchase.

(Translated by Google) Excellent products and the best service! (Original) Excelente productos y la mejor atención!!

James Ruffins did a great job explaining everything from how much the bedroom set cost to when it can be delivered. He did a awesome job and I will definitely be back

Excellent customer service….. Extremely knowledgeable of all products & welcoming atmosphere….

James was fantastic from start to finish. Very helpful. I would definitely buy from this here again.

Highly recommend going here for all of your furniture needs. Ischmel was very helpful & patient with any requests I had, even if they did have what I wanted in store he made sure to go through all of the online options to find what fit my very particular request. Everyone was quite helpful!

Customer service was awesome 👏

Ashley furniture Outlet in the Antioch location on Hickory Hollow parkway was the best costumer service. I recommend anyone looking for new furniture to stop by this location! Got everything I wanted.

Certified and satisfy

Annastasia was very friendly and helpful! The selection was great bought and delivered in the same day! Highly recommended and I will be returning!

Very professional & very nice man, Jamir, helped me with my purchase. I will remember to visit again & refer my friends. Thank you, Pam Owens

The lady dat helped us is very experienced,respectful and friendly

We had efficient service and easy billing. We recommend this store 100%

Sales person was very professional. Kind and showed great patience. And was for helpful. And showed Great Insight on the Merchantise. It was Great experience. James you Rock.

Would highly recommend this location. We had excellent customer service. Jamari was knowledgeable, patient and kind. He wasn’t pushy just helpful.

We had to wait two months for our furniture and was told that they would remove the old furniture but they did not. Now I have to either do it myself (I am 84 years old) or hire someone to do it. The service was extremely poor.

Excellent attention. 100% recommended

Friendly and knowledgable

Overall great experience! Very good prices and our sales associate James was great. Would highly recommend you pay them a visit.

So excited to have found the perfect love seat and at a great price. Anna was able to order a recliner for us to complete our package. Very satisfied so far

Great experience. Friendly team!

Anna was great and very attentive to our needs. Thank you!

I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn’t receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I’m told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.

Great store. Management was real nice

Great experience

Excellent experience. The entire staff made me feel like I was in the best place to purchase.

Excellent customer service was very attentive. I will give him 100%. He should be the owner of the store.

Purchased power reclining loveseat. Granted it is a close-out piece but all info should be disclosed to buyer. This unit did not come with a power cord (I was not informed of this) and loveseat was not wrapped for us when picked up. I owned a furniture store for 13 yrs so I know customers expect wrapped furniture AND POWER FURNITURE SHOULD HAVE ALL NECESSARY PARTS (that they come with from factory) or should at best be informed that the unit is missing parts. All power furniture comes with power cords from factory - if you lost it customer should be informed.

Bryan Mack was awesome tried to give us the best deal possible and was super helpful that guy knows his stuff

James was absolutely amazing....Will be back... Your whole team was so good.

Very knowledgeable and helpful staff

Greg was great and very helpful. Selection was exactly what I needed. This was my 3rd experience at an Outlet and I keep telling everyone to do the same.

The salesmen were very knowledgeable of the product. I told them specifically what I needed & wanted, and they fulfilled my request. They were very courteous & professional. Thank you for your great service.

No pressure just very helpful!! I got what I needed easily with great, knowledgeable help from Jamir!

James Ruffin was super helpful! I came in very angry about an order placed at Rooms-To-Go… James was able to not only calm me down, but help me select my furniture and even set up for delivery today! I will go back 100%

Had a wonderful experience with Ashley Outlet Store Sales Representative James Ruffin. I purchased a bed and it took little time to do so. James Ruffin was very helpful in answering many questions I had. I will do business there again.

Great place to buy furniture. Don’t get scammed at any other furniture distributor. Go see my boy Greg or the store manager, they will treat you right!

Jarrison was nice and patient with us

Very positive experience! Jarrison worked with me to find what I was looking for at a great price.

Got what we wanted great price. If it is delivered reasonably will be a great experience 👍.

Jarrison was fabulous to work with. He listened to what I was looking for and helped me find just the right desk for my room. Had a great experience and would recommend this store anyone looking for furniture.

Jamir was so helpful today, I was able to leave with exactly what I came in looking for! Thank you!

Gregory Shaw, thank you for your listening skills. You were able to give me exactly what I wanted the color scheme that I desired, and your attention to detail for that I am grateful. Thank you again so very much. If anyone s looking for something for your home dash into Ashley outlet on Bell Rd., Antioch, TN, please be sure to ask for Gregory. That guy is amazing. Full of energy very knowledgeable and will work to keep you within your budget. Gregory I will be back for that dining room set. In the meantime thank you for the living room set that you helped me picked out.

Jamir did a great job. He was knowledgeable and professional. We will go back to him in the future.

Ordered in stock items only to have 90 % of out items go out of stock before delivery. Terrible communication and customer service. Would not recommend if you actually want furniture.

I knew what I wanted for months, and when I went in I was greeted right away by Greg and Bryan, they both helped me In getting my credit application back super quick and I got exactly what I’ve been wanting. So thank y’all so much. The whole process was quick and satisfying.I will tell my friends

Grey helped us with our purchase of 6 dining chairs. He was helpful, courteous and professional. Everyone there really took care of us. We will definitely let others know to shop there for bargain and good salesmanship.

Jamhir was a pleasure working with. He was very friendly sales person. Thank you and I would recommend him to anyone who go into the Antioch store.

Jarrison was very helpful and found us a sofa that was exactly what we were looking for.

Very good value of furniture for very descent price! Also good sales personnel!

Jarrison was very friendly and knowledgeable. He listened to our needs and helped us find everything we needed at a great price.

I’ll start by saying my issue isn’t with this Ashley Outlet. It’s with Ashley. But unfortunately I have no way to review Ashley overall. If I could offer customers one piece of advice for purchasing from Ashely, it would be this: don’t. I ordered a bedroom set from a local Ashley store on November 28 2021. I just received it yesterday (September 17 2022). Yes, that is a full 10 months later, or 40 weeks compared to their estimated 16 with the disclaimer that it may extend beyond that timeframe. Clearly. Waiting an additional 6 months wasn’t the only issue, either. Soon after purchasing the set, I called Ashley and requested one of the items be taken off as I no longer thought it would work in the space. I was assured that it was taken care of. Fast forward to when I called several months later (to get an update on my anticipated delivery date for the upteeenth time) and when reviewing the items in my order, the item I requested to be canceled (and was assured was canceled) was still on my order. I again requested the item be removed and was again assured it was taken care of. Well, when I finally received my delivery, guess what was included. Ashley chat told me there were no returns. Unacceptable. I called Ashley and suddenly I could return it. So which is it? So, now I’m dealing with the inconvenience of having to return a heavy piece of furniture I didn’t want in the first place. Is that all? Oh no, I’m not done yet. After waiting for nearly a year for my delivery, I got a call from the delivery team (a separate entity) warning me that all of my furniture was damaged after being imported. They said there was no point in delivering any of it. At this point, nothing surprised me. I was left to wait yet again. Four additional weeks. Throughout my experience I was in touch with Ashley multiple times. And I can honestly say there is such a lack of compassion. If you contact their team, you’ll be given a generic “I’m sorry” and no attempt to resolve the situation. Not only are they wholly unconcerned, they also like to pass the buck. If you call Ashley, oh it’s the store’s fault. Or it’s the delivery team’s fault. It’s never their fault. Please don’t have any expectations. My last conversation is what spurred me to write this review. I was met with the same lack of sympathy or concern that I’d seen over and over again. I look forward to canceling my Ashley credit card and never having to deal with them again. Please learn from my mistakes. TLDR: Don’t order from Ashley unless you enjoy purchasing from a company who are completely unconcerned about their customers and take no responsibility with their actions.

My sales guy was so fun to work with ! He has a wonderful personality . Thank you !

They have an exceptional TEAM!!!! Special thank you to Abraham, James & DW you guys were fantastic definitely we'll be back.

They take soooo long. I have been waiting for my order to come for 10 month.

Ashley Furniture always come thru for me 😊 I got a good deal on this dresser at the outlet. I originally saw it at the regular store & so glad I went to the outlet. It got a few cosmetic defects but nothing I can’t handle from $1499 to $600. I’ll take it thanks!!! I got my bed from the outlet yrs ago & now I’m getting a dresser that will go with my bed. I’m happy 😊 Now to make sure it can fit in my room 😩😂 fingers crossed 🤞

See Abraham for courteous, thorough, friendly service. A true professional. Looking forward to our delivery!

Good price

I was greeted immediately when I walked into the store with warm hospitality. The assistant manager and coworker helped me find exactly what I was looking for. I am excited to receive the delivery.

no lo recominedo muy mal todo.

This store has many things at a good price of good quality with small details that are easy to fix, and its manager and staff are very attentive and helpful and help you with extra discounts if possible

I walked into the Antioch outlet store and was greeted with a friendly comforting smile by James Ruffin. I was in need a of a king bed set and he was more than happy to help. We sat down and figured out what I wanted. I picked out the set I wanted in the store but they had no beds available at the time. He ordered me a bed and promised to keep me updated every 2 weeks to ensure I received my bed. He kept his promise and made sure I was up to day on my order. I received my bed with this awesome white glove delivery. Once I received the bed I went back to the store to purchase a mattress since they treated me so good the first time. This time I was looking at mattresses and was greeted by Bryan Mack the store manager. He showed me some mattresses and found the perfect one for me. James my previous sales man showed up happy to see me. These 2 guys gave me the best prices on the items I wanted they were very patient with me while I browsed through there inventory. I will definitely be coming back and telling everyone I know where to get the best furniture for a great price THANKS JAMES AND BRYAN!

Unexpected good deal and affordable prices

Jarrison was amazing and made my buying experience wonderful!

The employees were comfortably friendly and answered all my questions without and some I hadn't thought of. He gave me options as price mattered the most. One of the better interactions I've had with sales people. Thank you!

Had an absolutely amazing experience. Bryan was my salesman and was very helpful and polite.

Good 👍

As I walked in I was greeted by Lee a Sales Associate. He was so professional and nice he asked if he could help and he sold me a dining table with chairs. Excellent customer service.

Good customer service

My sales person was James. He was clear, concise and professional. He listened to my needs and worked had to meet them. In the end, we were pleased and very satisfied. I don't know how it can get better than that!

horrible experience. Will never order from here again. Lied to by the sales person and took 7 months longer to receive my order.

My salesperson was wonderful !!

Ashley is an awesome store with friendly service

Everyone was so friendly, but not pushy. They were busy! The gentleman that helped me was also helping another customer. He worked on both of our situations without batting an eye!! Kudos!!

The Ashley store in Antioch is terrible for there communication unhelpful people. On the flip side once the first set was fired and the new crew came in I was treated fairly well and I do appreciate them for righting the wrong of the old crew. One star for the old crew 5 stars for the new crew.

Sales team was super nice, he answered all of our questions about furniture we were looking for. Would definitely recommend this store. Only draw back would be the wait for new couch, hopefully delivery time and set up will exceed expectations!

It's in the hood but the customer service is A+. Better than Murfreesboro.

Update. After I purchased a King size bedroom set and couch set everything went downhill from there. I wasn’t contacted about delivery in a timely manner and I had to drive back to the store. The manager was accommodating and gave me some refund back towards my purchase. Originally the salesman was kind enough to let me know that my card was overcharged by $900 approximately and that was refunded. I was not upset yet. Today I finally get the delivery of my expensive bed set and things were just thrown around in my room and I was told that the partial delivery I received couldn’t be set up, and broken leg to the dresser was just left on my floor. NEVER AGAIN I would not recommend this store to anyone. I was patient and understanding but enough is enough. Horrible service and poor communication z

Abraham was very friendly and efficient. A selection of new offerings to order and a mattress gallery, as well as an extensive area with as-is furniture for immediate pick up.

Lee was amazing.

I had a good experience at the store today. They were very helpful.

D was AMAZING! He is a top notch salesman and has his customers best interest in mind! If you are looking for a great deal on furniture be sure to ask for D!

Really nice staff. I'm not crazy about the style that Ashley makes but the staff at this location are pretty top notch.

Wonderful and attentive service. When making a large purchase, many times you will waffle between several choices. Staff had patience and was very helpful and knowledgeable in answering my questions.Thanks to the staff, Brian, Lee and Gary for helping me to leave a satisfied customer, and willing to return.

This place is just not good at doing business. We originally thought that Ashley was probably worth dealing with since the price was so cheap, but we were wrong. We bought a couch and a bed from them about a year and a half ago. They set an expectation that delivery of the items would take about six weeks. It was actually about 4 months before we received the last of our items and they both came damaged. The unbelievably bad communication between their departments also led to an extremely irritating delivery process in which we received our bed, couch, and bed rails in three separate deliveries, weeks apart. We called the store several times throughout the long delay from when we purchased and received the items and not once did we actually get ahold of a real person at the store. After we got tired of this we called Ashley’s corporate customer service line which is apparently unable to make any changes or even see any information that you don’t already have. They are very clearly trained to only manage a customers emotions, tell them they’re very sorry, and then not actually offer any help with the situation. The person I spoke to literally told me that they cannot contact the individual stores. Huh? Looking back on the experience now and having dealt with a few other furniture companies, I can’t even believe all of the little issues that we had along the way. I can whole-heartedly say that the extra money to go somewhere else is completely worth it. You’ll get your furniture faster, you’ll buy it from a cleaner showroom, and if you need customer service you’ll actually receive it. Please don’t use this company, it’s not worth your time or your mental health.

Edit: Ashley agreed to refund half the delivery charge. Fair enough. I'm content with that. I wish the original CSR could have helped instead of having to make a bad review to get the resolution going. Original Post: Bought a new mattress. Wanted it delivered & old mattress taken away. Paid $150 for "white glove" delivery. Had salesperson make a note that I wanted old mattress taken away. Salesperson showed me the note that old mattress would be taken away. Had a whole conversation about old mattress being taken away. Delivery day comes: old mattress was not taken away. Was told they don't do that. If I had known upfront, I would have just taken it home myself instead of paying $150. Called customer service. They told me they won't make it right because that would cost them money. Buyer Beware.

James was very professional and courteous. He allowed me to take my time and answered all my questions. He was very helpful.

The service was good.

Very knowledgeable and helpful for our purchase. We walked in just to check out what they had, and walked out with a couch on order for delivery. They had a style that matched what we were looking for.

Bryan was knowledgeable and nice to work with. Excellent experience!

I’ve been getting charged from smart sales for a mattress and box spring that I canceled because they ordered my stuff wrong. I ended up getting one for free from someone in my church. Ashley now owe’s me about $529 as I never picked up the items. It was also canceled. This was last year. I will also be suing this exact store for more than that as this has now been affecting my credit. What a joke! Don’t purchase from this store.

abraham was great. Very helpful and knowledgeable!

Bought a nice couch. It was on clearance so they couldn't deliver it, but they gave me a third-party pickup/delivery service # and I had the couch at my home within a few hours for a reasonable price. The experience was fast and the associates were friendly.

Bought a dresser that was on clearance and had great help from the manager. Definitely going to come back because they have new furniture that comes in weekly!

Visited the Ashley Furniture Outlet store on hickory hollow today, and Abraham was great. Quick service and very friendly.

Had a great experience here, Abraham was fantastic great manager and salesperson. Definitely recommend this location for good furniture at great prices!

I popped into Ashley Furniture Outlet on a whim looking for a new sofa. I must admit I went a couple of years back and was not impressed with the display of their showroom floor. Today- there was a totally different vibe. The store was well organized and safe too love around. I received assistance from store manager, Bryan, who was not pushy and answered my questions. Though they were limited in staff, Bryan worked to assist all the customers while training new employee Zika. It was a great experience and I definitely will return.

Edit: adequate resolution has been reached, Ashley did help recoup money for damages. 4 stars instead of 5 only because they continue to do business with a delivery company that has no integrity or honesty. Furniture is awesome.! Home Delivery Link should not be lowed in anyone's home. The drivers continued to lie and deny they caused the damages. . The furniture it self is great. Took a while to get here but I know that is no fault of theirs. The third party delivery company they used, "Home Delivery Link" and I have been going back and forth with this company for 2 weeks to fix a few scratches they put on the wall as soon as you enter my home. The delivery guys were rushed and not communicating with each other and when bringing in furniture banged into the wall and just looked at us. They also said they could not put our bed together due to not having a foot board. The footboard was in the box, luckily they came back out to fix it a couple hours later but my wall is still messed up. Ashley has also been of little help, and Ashley are the ones who trusted these people to come into my home so they are rated accordingly. I just want my wall fixed. If they would respond to emails and fix the damage THEY caused I would be happy to adjust this review.

I had went to Ashley’s furniture yesterday and walked out purchasing a sofa on sale. I can honestly say I walked out happy. The process was fast and the employees was really nice and patient and helpful

If I could give zero stars I would.

Really great experience! Abraham was kind and helpful without being overbearing!

Nice selection

I bought $2000 worth of merchandise and was told NO RETURN policy after the fact when some of the stuff didn’t work out. Really unfortunate. Don’t go here

Antoinette was very helpful and kind.

I was assisted by Abraham and was very pleased with his service. He was not pushy, or abrasive allowing me to take my time & choose the best options for my needs. Only issue (not blaming them, but supply chain) is long delivery quote of up to 2 months. Hoping those issues get worked out soon. I will update when I receive the items I purchased.

The manager is so rude. I bought a table here. I guess it the reason that almost the closed time. I ask them if they could help me carried the table in my car together. But the manager said you need to carry it yourself. I cannot help you anymore although he has nothing to do here.

Salesman was a bit slow to get to me but when he finally assisted me I ended up buying a couple items and saving a little money.

The person that assisted me was great. I didn’t get her name but she made the checking out process very simple.

The worst situation on my life First of all the sales man was nice but he laid about the estimated delivery time as he said for big orders such mine which has ( bedroom, living room and dining room 9000$ order) will be 2 to 3 weeks but that was a big lie because it has been one month now. When I called customer service they said 15 weeks from now which is going to be 5 months waiting time!!!!! I had plans to move in with my wife next month which is January but looks like I will not be able to do it because of the delay I am willing to pay extra money to get the order faster .

Amazing prices

Mena was great! He was helpful, friendly, kind and he helped us to find a great sofa/loveseat combo. I would give 5 stars, but I cannot get any kind of tracking info on my order. Granted, the current supply chain issues are holding things up, but I should at least be able to get that much information since we ordered the furniture (and paid in full) a month ago. The Ashley website is of NO help whatsoever in that arena. Hopefully, I'll be able to get more of an update once the store opens up today. The lack of available follow-up information is making me reluctant to purchase from Ashley again. We shall see...

This Ashley HomeStore has the best employees. They help our furniture experience go great. We 100% recommended this furniture store. 5301 Hickory Hollow Parkway Antioch, TN 372013. Thank you for your awesome service.