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Ashley Outlet Antioch, TN
Ashley Outlet
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
Ashley Outlet of Antioch, TN is an extension of the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Outlet store of Antioch, TN offers discounts ranging up to 60% off on stylish, high quality furniture, mattresses, and home decor items from a variety of best sellers and products from the top-selling brands at Ashley. At Ashley Outlet of Antioch, TN you'll find amazing furnishings and mattress items discounted with affordable prices that fit just right for any room (and budget!) in your house.
What our customers say
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All good, the workers in there help a lot to put the table and the chairs in the cars. Excellent service.
Great experience!! Thank you!!!
Amazing customer service! The manager, Brian, went above and beyond to help me with my purchase yesterday! Also, thank you to the man (didn’t catch his name) that helped guide me through building my bed frame! These are people that really care about their customers! Truly grateful for all that you guys did!
Good deals and great employees at this location.
James, the Store Manager, was amazing! Very friendly and professional. We actually left the store to go look at more furniture but came back because of him. He made the process so smooth and seamless for our new home’s furniture. Will definitely be back to shop with him again
James Ruffin greeted us immediately when we entered the store. He was professional, friendly and knowledgeable. I will definitely use him again as well as refer him to others. He made our experience quick and painless. James is an asset to your company.
James looked out for me! He’s always gonna be my first opinion!
The store was great and we got great service. We did have a problem with the people that delivered it. We had a large black sectional that had to be picked up. I just stayed out of their way while they worked. They left a lot of black marks all over our walls and punched a hole in our ceiling and in the wall. Gary Gable
Great deal on a new couch! Thanks
Thank you Anna for making this so easy! I will definitely reach out again!
Mr.Samuel Mejiacarrera was very helpful with my purchase. Very professional. Thanks Much Samuel🌺
Excellent work and great project 🫶🏻thank you
Amazing experience today at the Ashley Outlet in Antioch. Went in just to see if there were any sofas similar to what we found online, and found one that we had looked at. James R immediately helped us, and although we didn’t want the entire furniture set, he worked to get us a great deal on the pull out couch and we took it home later in the day. The whole staff was super polite and helpful throughout the process. Would shop again in the future if needed, and would recommend to others!
Good place, lots of furniture
Employees were very helpful and kind.
Great experience! Everybody was super friendly and had great conversation. I would definitely recommend
Charlie was so helpful. I got the perfect recliner I’ve been searching for the last few weeks. And at such a great deal!
Great service and great people, 10/10 would recommend!
The young lady that helped me was professional and informed. The end tables and the kitchen chairs worked fine
Charlie was a cool guy. He got me the price I needed for a lift chair that I am going to to eat after back surgery.
Met friendly staff who guided us through and we got our need.
Very helpful great experience!
We can't say enough good things about the Ashley Outlet in Antioch. My daughter recently moved to Nashville and needed a bed and couch. We found exactly what she wanted. Our salesman, James was the best! We didn't need the furniture delivered for about three weeks. This was not a problem at all. The delivery was perfect and the delivery guys were wonderful. We had an excellent experience with this store! We will definitely be back.
Easy friendly quick purchase
I ordered a bead on July 18th, I was supposed to get my order on August 9th, then they moved it to 24th of August, they lied the they did, then they told me it’s gonna be September 24, what a joke.! I got my money back and no more business from my side ever again to Ashly’s furniture.
Charlie was spectacular and extremely helpful in helping my husband and I today!
Lana was very good. Excellent service.
friendly, courteous, knowledgable, and we found what we were looking for.
Great customer service! My fiancé and I purchased bedroom furniture and we are more than happy with our buy.
The store closes at 7pm, website is incorrect, not 8pm. When we showed up at 6:52pm they already had their doors locked and the employees stood there staring at us from behind the desk
I ended not buying there but James Ruffin showed stellar customer service skills to create a competitive bundle for me. Highly recommend
Thank you to Ashley Outlet in Antioch for a fun furniture shopping day! I found the perfect fit for my new apartment. James was friendly and professional - I will definitely be back ! 😁
Unaware Ashley had an outlet. Found exactly what we were looking for. James was awesome.
The buying experience was fine. Delivery and set up not so much. I was 14th on the delivery schedule and it ended up being after 9pm before they arrived to my house. Then didn’t leave til about 10:20pm. I have emailed customer care, called several times requesting a call from a manger and still have not received one. I have been told to submit a claim. The slate on the bed they delivered are already bowed. The support legs do not reach the floor at all. This is completely unacceptable and at this point I’m ready to return the bed.
Recently bought a couch from this location. All staff was friendly and got a deal. Couch fits in the space perfectly. Cannot recommend Ashley furniture outlet enough.
I recently spent a Sunday shopping furniture outlets for a new couch. I wasn't having much luck, and Ashley was the last stop on my list. James greeted me shortly after I walked in the store. He asked me to describe what I was looking for. Cutting to the chase, he picked out the perfect option. This couch was on sale, yet he still asked me how much I was looking to spend. He met my price, and I arranged someone to come pick it up that evening. He first rigged up power so I could test the reclining functions, just to be sure I was satisfied with it. It was perfect. The Ashley team also wrapped it in plastic for me for transport back to my home. This was one of the best sales experiences I've had in a long time. James and his team went the extra mile for me, although that's just what they do every day. I highly recommend this place. I hope to do business with them again sometime soon!
Anna is amazing! Very experienced. She made it super easy for us to upgrade our home.
Thank you Anna for your great customer service!
After visiting a couple furniture stores, I decided to check out the Ashley Outlet. Right when I walked in I saw the piece I was looking for. The staff was quick to provide me with excellent service and a great price. I wouldn’t hesitate to come back here again in the future.
We came in on two separate occasions, Sam helped up price our multiple pieces for us. Everyone was patient and polite in the selection process and set up delivery as well! Look forward to going back in the future for other pieces
Sammy helped me find the perfect piece of furniture that I had been wanting. He also showed me several other pieces that were very nice. He was considerate and did not rush me. Bryan, the store manager, was considerate and stopped to shake my hand, asking if I needed anything. Great store!
Exceptional knowledge and customer experience!
Great location! Great Prices! Come on By 10am-7pm Monday - Saturday. Sunday 6pm. Hours are extended on holidays.
Bought a new couch from Ashley the transaction was easy. I knew what I wanted and I got a great deal. Delivery was fast and easy.
Charlie was amazing, got me just what I needed
Great experience with our purchase! Will shop here again!!!
Great experience, we found exactly what we were looking for. The store manager was extremely helpful. Will definitely be back.
The Ashley team gave extra effort to help me, fast and friendly customer service. Thanks.
Good furniture
We love this store! They have great products and great prices!
Great anppliances and even better customer service. James was very helpful and went above and beyond to answer any questions.
Today was the first time visiting the Antioch store. Salesman Chalie was very helpful in assisting me in finding that perfect chair. for my work place. He was very professional,patient and kind. I'm sure the next time I'm looking for furniture I would definitely check out Ashley store again. Very nice furniture and good prices!
My experience as a first time visitor to Ashley Furniture Outlet was an amazing one. Large part due to the care and customer service of Home Furnishing Professional James Ruffin. Mr. Ruffin spotted me from the tail end of the store and made sure to be the first to greet me and ensure I had assistance with whatever I needed. His professionalism from his appearance to the manner and way he talked to me was very very impressive. He is a leader of men and women and it shows the moment you walk into the store. He provided me with clear cut and honest information about the furniture and the store and made me actually tell a handful of friends I know to handle all their furniture shopping needs at the Ashley Outlet location in Antioch, TN.
Helpful and patient sales associat.
Bryan was totally awesome! We found the right recliner to meet my requirements! She is now home and I am very happy.
My husband and I had a great experience both time we entered the store. James was able to help us pick out the perfect bedroom set for our new home and his coworker Charlie was very helpful on making it ours. 100% would shop this store again.
James was very knowledgeable and he helped me to get everything I needed. Let me know what the prices would be and when I would receive my furniture.
James is awesome! Made us feel very comfortable and knows when to give time to look around. Very friendly and helpful!
The staff at this location was attentive, detailed, and fun to work with. Highly recommended!
Great and quick service
Great staffs. They're very helpful and being very professional. Great prices and delivery services.
My sister was shopping for the Ashley North Shore King Sleigh bed in her local community and was advised they no longer had any at the store or in the warehouse. After researching for a different Ashley location that might have it, we contacted the Ashley Outlet in Antioch Tennessee. Anna was very helpful, professional and went above and beyond by contacting a another Ashley location when she discovered they did not have the bed in their inventory. She made all of the arrangements to have the bed shipped to their outlet. I had to call her back to inform her my sister purchased the bed but still needed a North Shore Chest of Drawers. She was again very professional and was very courteous with all of the telephone calls I made asking her lots of questions. She was very knowledgeable and was able to reserve the chest of drawers my sister wanted. We were so happy with Anna and the great service she provided that my sister drove 2 1/2 hours to pay for the chest of drawers. I highly recommend shopping at the Ashley Antioch Outlet and ask for Anna if you want someone who will provide great service, very knowledgeable. courteous, professional and will go the extra mile for you to make sure you’re happy with your purchase.
Great prices with courteous, friendly & professional sales people makes this store a fine shopping experience.
It was the best service ever in my life. I love Bryan.
I love my pieces I got from Ashley Furniture. Everyone was polite and helpful!
Bryan and James were awesome. Very friendly and welcoming. At no point did I feel any pressure to buy anything. My wife and I fell in love with a floor sectional that was at a great price!
If you're looking for reasonable prices this is the place. Sales ppl here are good ppl. If your short on cash that's fine they have a 6month or 12month 0% APR financing available. However they do not provide delivery but do have business associates who can for a fee. (Couch for example about 100$) this would have to be paid directly to the mover. Unless of course you have other arrangements on your own.
Great people
The Nashville (Antioch) Outlet store had an amazing selection with great discounts of Ashley furniture which my wife and I have been a big fan of for decades. They still had amazing no interest financing for the furniture we were looking for for our newly purchased home. Highly recommend Bryan and his fantastic team.
The representative was Awesome the Customer service was great she lead me through the process on line and everything was absolutely great love the sofa!!!! Can't thank you guys enough for everything!!!!
I was in and out in 30 minutes. Prices are great. Quality is good. Anastasia was so friendly and helpful. However, I am still waiting on my purchase. It was not delivered as promised and I have spent most of my day trying to contact someone, anyone, that can give me an answer but I keep hitting a dead end If this is how they do business, I will not do business with them again! Hello! Is anyone out there????
Was in and out in 15 min. Found what I was looking for and even got a great price I wasn't expecting Thank you.
James was amazing! We will go back to shop just because of his great professional service and awesome personality!!
Jay was very friendly and super helpful with helping us find something my wife and I liked. The staff here is also very friendly.
The sales staff were great. Easy transaction, very good to deal with. They reco'd a delivery service, and the guy was awesome, showed up on time, super nice. So why 3 stars? It is an outlet store, so items are as-is and some of the furniture is more messed up than they appear on the surface. Inspect each item REALLY carefully or you could get stuck with a damaged item. Treat it like a used car from a questionable dealer, look for repairs or anything that seems out of the ordinary. You might get a great deal, or you might end up disappointed.
Long story short but overall I was very satisfied with the services received. The young lady that greeted us was very friendly. This process was over the course of a week and we visited multiple stores in the immediate area. I initially worked with James, then Brian and ended up ordering with Xavier since James was not available that day and we needed the sofa immediately. Brian was great in providing information on the products within our budget and the delivery options available. We ended ordering through Ashley outlet at the Antioch location because of the service and it was within our budget. Thank you Antioch team!
Service was great and friendly !
My salesman was great, and very helpful..will recommend him to someone else..and will be doing business with him again...thanks
My shopping experience was flawless. Xavier and Brian took great care of me. I came in, let them know what I was looking for and they gave me some great choices. We worked out a great deal. Couldn't have asked for a better experience!
Friendly and helpful staff!
Bryan was patient and made this entire process seamless!!!
The manager and staff were awesome. The manager was very knowledgeable and helpful.
James was great, very friendly.
The staff was amazing, friendly, and funny! They went out of there way to help me and I loved my experience there.
The staff was very helpful and Nice and the prices were very reasonable!
Xavier & Brian have great customer service and made a win win deal with us.
James was fantastic. He answered all of my questions concisely and made me aware of all the promos and financing options available. He even connected me with trusted moving services to help me get my times same day.
The associates were very helpful & ensured that I received top quality products & service.
Staffs are so helpful and good location.
Awesome place to buy great quality furniture Anastasia at the hickory hollow store, was super helpful and got us the best price for what we needed. The manager and other sales members were great at helping us load our items as well. Will be back to purchase in the future.
Anastacia was fantastic. Very enjoyable and affordable shopping. I highly recommend.
I like Ashley Furniture and thus was my first visit to the Antioch store. I had called earlier and Bryan answered and helped me out. Showed up a few hours later and Bryan did the paperwork and off I went. Very courteous and professional.. thanks Bryan and Ashley.
Great selection and wonderful prices. Employees were very helpful
James was excellent to work with and very friendly. He was able to help me find the perfect piece for my son’s room.
Ashley Outlet in Antioch was a great experience. Would recommend to anyone who wants great service.
Shopping there assisted by Xavier was an enjoyable experience. Your company is fortunate to have such a personable and dedicated employee. On a 5-star rating system with 5 being the highest, I would give him a 6!
Great experience. Everyone was extremely helpful. James Ruffin helped us with a dining room set and bedroom furniture. We will definitely be back.
I love this store, especially the workers that work there, they are always very nice and welcoming.
Great experience!! The staff was very helpful! They went above and beyond to make sure we found the piece we needed!!
So many wonderful things to say about this location and the staff members are a huge part of my great experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance.
So many wonderful things to say about this location and the staff members are a huge part of my great experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance.
Awful customer service. Could not get the furniture in my bonus room manager would not give a refund nor a store credit will never buy here again. Stay away from Ashley
Very helpful! Not a lot to choose from
The staff were all very friendly and helpful especially Anna & the store manager (I can’t recall his name right now)!
Xavier provided excellent sales assistance, was extremely polite and professional. It was a pleasure working with him. I enjoy all my purchases from Ashley and will continue shopping there for future needs.
Great service with patience!!
Awesome service!!!
The best things from the overall experience is was Anna she treated my granddaughter with kindness and love she is super nice if you are going to shop ask for her she is super sweet I purchased I Dinner Room table Tv stand and dresser and one mattress I was able to take with must of everything except my Dinner Room table I’m editing my review do to I send Someone the next day to pick it up at 7:20 Pm they says that they hade a hard day and to come back tomorrow to pick it up what kind of service that is I work in retail I have never tell a customer I’m to tired I hope the owner does something about it not fair for me know I have to make a third trip just because they did not feel to work
Aaww the rep who dealt with me was very patient and kind ! She did everything to ensure that I was happy leaving the store. Good customer service! Anastasia will certainly shop again.
Xavier and Brian were both extremely helpful, friendly, and knowledgeable. They respected that we knew what we wanted and they helped us get an awesome deal on the pieces.
Don't waste your time going here. I specifically asked for them to look up to match the price online and give me the 25% off Black Friday sale which they didn't. They don't match prices to their online outlet website prices and over charge you above retail price online but give you a discount to make it look like they're trying to save you money. I feel ripped off making my purchase and won't ever be going back there again.
Annatasia Campbell was very professional
Great experience!
Walked in the store looking for a counter height table. Easy right? Ordered it Nov 11th...plenty of time before the Thanksgiving holiday. It was delivered Nov 20th. IT WAS/IS not the table I selected. Deliverers said that was what was ordered. I couldn't get anyone on the phone. Left work early and went to the store. Oh the salesperson entered the order wrong item number. Been sitting here calling the customer service number...another joke. No live person! There's a little 24x45x30 table and I have 6 counter height dining chairs that the seat cannot even go under the table let alone be able to sit at. Store employee cannot do anything about it but order a new table but can't say when it will be delivered......There is no guest care...sales final....??? Happy Thanksgiving. Buyer beware.
I wish I could give them 0 stars. Actually, their staffs were actually acting cool greeting customers, except for one black guy with the bald head who always sat at the register desk and acted like a dick to me every time I came by for shopping. He talked to me in a very aggressive and unfriendly way that "I remembered you, you have been here 4 times!", which made me feel really uncomfortable.
I just had a very great experience at this store. Anna is the best salesperson I have come across and Bryan the manager of the store is the one I would recommend to any company.
NEVER COMING BACK! I drove 45 minutes with the intention to outfit 4 BEDROOMS in my new house and the doors were locked with staff ignoring me, then one person "shooed" my away with rude hand gestures pointing to the door with hours posted closing at 7pm -- it's 6:40pm and the web listing SAYS 8PM! Since no one wanted to be courteous and at least tell me they closed early for whatever reason and ask me to come back, I will take my business elsewhere.
Great shopping experience. The staff was very friendly and helpful. I love my accent chair I purchased 👍
Professional, kind, helped us pick out our furniture with no pressure. They went above and beyond for us. We appreciate them!
Great help, friendly guys willing to do whatever we needed, promptly. Helped set up delivery through a 3rd party, as well. Awesome experience! Thanks guys!
The environment was welcoming also everyone were so helpful.
Great service Bryan got me in and out with a smile. I’ve been looking for furniture that’s good quality and I found it. Thanks Bryan you’re the best.
excellent atention
Mr James Ruffan was great. Quick and straight to the point. Not a lot of talking and not following me around the store.
Well I need 2 ratings SHOWROOM Antioch personnel ARE EXCELLENT 5 STARS. WAREHOUSE MIDWAY RD SMYRNA SUCKS "ZERO STARS" ANGRY OFFICE LADY. ONLY 1 GUY PULLING ORDERS LONG WAIT 30 45 MIN. TO PICK UP MYSELF. It should have been staged when I told them I was going to pick it up myself today but no
The people over there they’re so nice.
Chair purchase was handled very well with James. Did not purchase living room furniture due pricing.
👍
It was a very pleasant atmosphere the sell person Anna was very very helpful and nice. I will be visiting this location again.
If I could give then no stars I would. A $600 TV console that I purchased two months ago is now sagging and the wood is cracking in three places. They says there is no warranty! Caution buying anything from this store!
Sales person very knowledgeable and super helpful. Great experience.
Annastasia was great, she made sure that the bedroom set I brought was the same amount that was posted online
James was very helpful and professional!
I had a very good experience everyone was very helpful thank you
Bryan and staff were very helpful. They also gave me a great price for the dresser I wanted. I had a very pleasant experience in the store.
The manager is absolutely amazing. The team is professional, friendly, and so willing to go the extra mile. This is the only Ashley Furniture I will come to, they hands down provide the best service in town. Bryan deserves the biggest shoutout for being the manager he is and always making it a pleasure shopping there. I wish I could give more than 5 stars. They have a huge selection and will always find a way to help you get what you are looking for. Pricing is so reasonable as well!!
This Ashley outlet is the best. I got an unbelievable deal and was able to take the furniture home the same day without waiting for any back orders like other stores.
Me and my boyfriend went in on Labor Day to find a sofa sleeper for our guest room. We had no intention of finding the perfect fit due to the small size we needed and particular color we had in mind. Boy were we wrong!!! Not only did the friendly staff help us find exactly what we were looking for but it was the perfect price!! 50% off the ticketed price 💛💛💛 the kind lady and gentlemen that are staffed there were so kind and helpful with helping us load our coach!! It was soooo heavy and Ishmael helped us with a smile the entire time. We greatly appreciate all the help we experienced at this location and we will be recommending all our friends and family to shop here! Thank you kindly 😊
Anna was great to work with and she recognized my husband and I after we returned to the store to purchase a recliner. Her assistance in finding the right color and style made our purchasing experience easy because of her outstanding customer service.
Delivery not complete yet, but in store experience with Isamill was great. Very patient during our visit. MI
Great customer service!
Absolutely incredible. Their team is extremely professional and willing to work with you. They are the best team I’ve ever bought furniture from. I would recommend going there. Great selection and great experience.
Ashley’s team was very professional and knowledgeable. Anastasia was very patient as she helped us with making smart decisions on our budget! The management team was very helpful with getting issues resolved with Acima!!! They went over and beyond to help our experience. The delivery team was prompt with notifying of their earliest availability. I received my delivery this morning and I’m excited! Thanks Ashley ❤️ Job we’ll done‼️
I highly recommend this place!! James was so awesome! He helped me and my fiancé with finding a couch for our new apartment! He was so friendly and gave us a great price!!
James was extremely helpful, as was his manager. They helped with financing. James sent pictures of furniture he thought I might be interested in and answered my questions before I even came in to shop. It was a very pleasant experience! Reasonable prices & they matched or beat the internet pricing.
I would have gave a 5 because the guy who sold me the couch was amazing. He went above and beyond to help me. The delivery guys got some dirt on my cushion. When they called to see how the delivery went I told the man over the phone. He said he would get someone out to take care of it. I said okay I don’t need to call myself he said no I got it. Few days pass by reach out to the sales guy he gave me a number to call they say send a picture soI did. Then they text back sorry this should have been reported within 72hrs. I text back it was I told the guy that called the day it was delivered no response. This is not how you should treat customers. I won’t be back. Yes I could clean it but I shouldn’t have too I paid for a service so this wouldn’t happen.
Great costumer Service, the associate helped us with all the questions and calculating prices. Delivery went great and on time.
Wemt in looking for a Sectional, found just the one for a Great price!! Now that it's been delivered, I am.a Happy, Satisfied customer. My Sales person (Diane) was very professional, along with her Manager, Bryan. Thank you both!!
James was the best and really took care of everything!!! He was very nice and professional
I was greeted by Mr. James Ruffin in the store . He told me the details of the store and about the clearance parts of the store as well . When I looked around and made up my mind, Mr . James assisted me , he was very kind and helpful and he has a wonderful personality too .
Bryan Mack is the man, and everyone there is super friendly. They have a great selection and always have monthly sales. I highly recommend using them for your furniture!
I read reviews saying that store wasn’t good or quality of furniture was bad. I don’t know what they’re talking about! We got 3 rooms of beautiful furniture. Our experience was INCREDIBLE because of James Ruffin 100%. James was professional, attentive and took great care of us with the best pricing. Huge applause to James for being so good to us!! We’ll be coming back for more furniture thanks to him!
The rep that assisted me was extremely helpful and knowledgeable. I came into the store now knowing what to expect but the rep was very patient with me through the buying process
Friendly, helpful, and competitive pricing.
Environment was nice. Furniture nicer. James was awesome! Funny and seemed to like his job. He gave my grandma attention which made the pitch easier haha. Assistance loading the furniture would have helped but this isn’t a complaint because I truly don’t mind carrying stuff and doing heavy lifting. I’m sure they would under other circumstances.
I just moved into my home about a little over a month ago. I've used Ashley's one other time and it was a great experience/, however that was a different state. I ordered on 6/03- my stuff was expected to arrive within two weeks.I wasn't informed but my brother in law found out that Ashley's had an outage that affected all customers. I didn't receive an email about the issue. I looked up the website and it said it would be resolved within a few days. 15 days goes by and there was still no resolution.. that meant- they couldn't look up your order and provide a date for delivery. I called last week and the week prior and I kept receiving that my order would be available for delivery in two weeks.. but as soon as I threatened to cancel an order over $3,000 - they were quick to schedule me within a couple of days. The delivery guys were great! But! The sales woman inputted the incorrect sku and now one piece of furniture doesn't match the rest. Waiting a month and this is what happens. I'll never order from Ashley's again. I found another furniture company and the remaining rooms will be purchased from them. If you ordered from Ashley's in the last month... good luck!!!
Fast great service and James went out of his way to get what we wanted.
James and the rest of his staff were friendly and very informative. They got us approved instantly and the process was super efficient. We were able to select our first choice too! (Rarity in today’s market) Not my first time using Ashley as my furniture retailer and will certainly not be my last!
Great as found exactly what I needed
The customer service was impeccable. The sales rep, James was very attentive to my needs and made the process very pleasant and efficient.
Good experience Ismael help by showing me all options.
I’m very pleased with my experience! The service, follow-up, and delivery was excellent. I look forward to shopping Ashley’s again in the future.
Great selection for an outlet store and great value as well. Annastasia was so friendly and helpful, too.
Good spot, friendly people. You can find some good deals if you take the time to look. If they don't have delivery (unavailable for clearance items) they'll put you in touch with good delivery services.
Had a very quick and pleasant experience with Bryan and Anna. Found a great dresser on clearance. I will return! Thank you.
I enjoyed my experience at this Ashley. Anna was knowledgeable & extremely helpful. She asked excellent questions pertaining to us purchasing a couch& dresser. I will definitely be back
I wish I could give 0 stars. We ordered the king size bed on March 11th and they delivered the bed without rails as the driver said they forgot the center rails at the warehouse. Most annoying thing is they charged 100$ for delivering the bed. He said it takes 20 mins to get the rails from ware house and deliver once the customer care agent confirms. Someone from customer care called us and said they will take care of the issue. I waited for couple of days and called them again to check on the status. Days became weeks and weeks turned to months. After continuous calls to customer care and Ashley store manager none helped us and responded back on the rails. They delivered the rails on May 25th(delivered rails are the cheapest quality one’s). They took 2 months to deliver the worst quality rails. So you can imagine the service they provide now. Ridiculous customer service and unacceptable behavior.
No one there including ismael was willing to help
Customer service was outstanding
The GREATEST experience ever with Ashley Outlet in Antioch TN, out of 15 years of doing business with them. AWESOME place to shop!!!
It is a friendly place to go and buy new and use furniture, they have affordable prices
I had a really great experience buying my new sectional at the Ashley Outlet store. Annastasia was the sales rep that helped us and she was super nice, helpful, and knowledgeable. I ended up spending less money than I had originally planned and had my couch delivered two days after buying it. The delivery drivers were great and super fast bringing it in and setting it up. I love my new couch! Thank you!
Anna is always gracious and professional. Thank you for assisting me with finding the perfect upholstered dining end chairs.
The manager as well as the salesman had a wonderful attitude. They were patience, accommodating and very polite to us.
The salesperson was extra nice and patient
On 5/6/23 my husband and I were looking for dining room chairs. We decided to shop at Ashley Outlet store in Antiich TN. Upon entering the store Andrew the sales rep approached us and introduced himself. Then asked us our name. Now that was a plus because the introduction opened questions of what we needed. Andrew provided detailed information about the items that were available as well as the pricing. Our initial plans was to purchase 5 chairs but with the pricing we were able to purchase 6 chairs and a pillow. My husbad was blessed for his service in the military and thanked for his service. Needless to say we left the store very happy and satisfied. Thank you Andreww for your knowledge and professionalism. And thank you Bryan (Manager) for having such a great team of sale reps.
Clerk was one of a kind. Really helped me get the best deal .
Jason couldn’t have done a better job taking care of my furniture needs!!!! Thank You!!!
Never ever use ASHLEY FURNITURE!! I have purchased a bed, couch and table with chairs. The bed had to be replaced within 2 weeks due to the base electronically not working. The couch had to be replaced due to the delivery guys dropping and breaking it. They LEFT the DAMAGED couch and I had to FIGHT to get it replaced. Now out table and chairs are PEELING apart and if you put any kind of warm plate on the table it will leave a steam mark. (This is not that hot of plates-Just ones we are eating off of.) The screws in the chairs have stripped out and the legs will not stay intact resulting in the clasping of the chair. Yes i purchased the 5 year protection plan that they conveniently will not HONOR. I will sit on the floor before i ever buy from them again. Horrible business and no customer service.
DON'T SHOP HERE!!!!!! I wish I could give this store 0 stars. These guys have been giving my Mom the run around for over a week. She paid to have a bed delivered and put together. We noticed within the 72 hr period that the bed was missing parts and put together incorrectly. The frame is slightly damaged. The store manager told her she has to wait until June 12th for someone to even come out and look at the bed! Are you kidding me!!! She's been on the phone with these jerks every day for over a week trying to get a new bed, but they won't help. They told her if she doesn't want to wait that she can call and order new parts and that we could fix it ourselves if she doesn't want to wait. How is it ok to tell a customer that. Maybe you shouldn't hire shity people that don't know how to do their job. Maybe the customer should come first.
(Translated by Google) I loved the store, the vendors were very friendly and the people Jessie had been looking for my chairs since when and I found them there and very cheap (Original) Me encantó la tienda muy amables los vendedores y el jente Jessie andaba buscando mis sillas desde cuándo y las encontré ahí y bien baratas
Thank you James I appreciate the time you’ve taken to be sure I got a table for a reasonable pricing and even willing to price match Thank you again
Ashley should 100 percent stand by thete goods an not let anyone wait more than 3 business days as they consent to buying products and should look into using other warranty programs one that don't make ya wait 3 months just for an answer
Great staff! Friendly & knowledgeable! Not pushy and really looking to make the best deal for YOU. Bravo guys!
I had a great experience with the Ashley Outlet in Nashville. The team was friendly, helpful, and patient. Annastasia took the time to walk back and forth with me while trying to pick my sofa and provided her expertise. After narrowing down my choices with the extensive selection, she explained dimensions to me, talked through the pros of both of my options, and provided exceptional customer service. I went from being stressed out about making a decision (after going to 10+ different stores) to feeling confident and excited.
Fantastic, thanks for everything
The sales representative was super nice and helpful with the purchase.
(Translated by Google) Excellent products and the best service! (Original) Excelente productos y la mejor atención!!
James Ruffins did a great job explaining everything from how much the bedroom set cost to when it can be delivered. He did a awesome job and I will definitely be back
Excellent customer service….. Extremely knowledgeable of all products & welcoming atmosphere….
James was fantastic from start to finish. Very helpful. I would definitely buy from this here again.
Highly recommend going here for all of your furniture needs. Ischmel was very helpful & patient with any requests I had, even if they did have what I wanted in store he made sure to go through all of the online options to find what fit my very particular request. Everyone was quite helpful!
Customer service was awesome 👏
Ashley furniture Outlet in the Antioch location on Hickory Hollow parkway was the best costumer service. I recommend anyone looking for new furniture to stop by this location! Got everything I wanted.
Certified and satisfy
Annastasia was very friendly and helpful! The selection was great bought and delivered in the same day! Highly recommended and I will be returning!
Very professional & very nice man, Jamir, helped me with my purchase. I will remember to visit again & refer my friends. Thank you, Pam Owens
The lady dat helped us is very experienced,respectful and friendly
We had efficient service and easy billing. We recommend this store 100%
Sales person was very professional. Kind and showed great patience. And was for helpful. And showed Great Insight on the Merchantise. It was Great experience. James you Rock.
Would highly recommend this location. We had excellent customer service. Jamari was knowledgeable, patient and kind. He wasn’t pushy just helpful.
We had to wait two months for our furniture and was told that they would remove the old furniture but they did not. Now I have to either do it myself (I am 84 years old) or hire someone to do it. The service was extremely poor.
Excellent attention. 100% recommended
Friendly and knowledgable
Overall great experience! Very good prices and our sales associate James was great. Would highly recommend you pay them a visit.
So excited to have found the perfect love seat and at a great price. Anna was able to order a recliner for us to complete our package. Very satisfied so far
Great experience. Friendly team!
Anna was great and very attentive to our needs. Thank you!
I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn’t receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I’m told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.
I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn’t receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I’m told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.
I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn't receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I'm told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.
Great store. Management was real nice
Great experience
Excellent experience. The entire staff made me feel like I was in the best place to purchase.
Excellent customer service was very attentive. I will give him 100%. He should be the owner of the store.
Purchased power reclining loveseat. Granted it is a close-out piece but all info should be disclosed to buyer. This unit did not come with a power cord (I was not informed of this) and loveseat was not wrapped for us when picked up. I owned a furniture store for 13 yrs so I know customers expect wrapped furniture AND POWER FURNITURE SHOULD HAVE ALL NECESSARY PARTS (that they come with from factory) or should at best be informed that the unit is missing parts. All power furniture comes with power cords from factory - if you lost it customer should be informed.
Bryan Mack was awesome tried to give us the best deal possible and was super helpful that guy knows his stuff
James was absolutely amazing....Will be back... Your whole team was so good.
Very knowledgeable and helpful staff
Greg was great and very helpful. Selection was exactly what I needed. This was my 3rd experience at an Outlet and I keep telling everyone to do the same.
The salesmen were very knowledgeable of the product. I told them specifically what I needed & wanted, and they fulfilled my request. They were very courteous & professional. Thank you for your great service.
No pressure just very helpful!! I got what I needed easily with great, knowledgeable help from Jamir!
James Ruffin was super helpful! I came in very angry about an order placed at Rooms-To-Go… James was able to not only calm me down, but help me select my furniture and even set up for delivery today! I will go back 100%
Had a wonderful experience with Ashley Outlet Store Sales Representative James Ruffin. I purchased a bed and it took little time to do so. James Ruffin was very helpful in answering many questions I had. I will do business there again.
Great place to buy furniture. Don’t get scammed at any other furniture distributor. Go see my boy Greg or the store manager, they will treat you right!
Jarrison was nice and patient with us
Very positive experience! Jarrison worked with me to find what I was looking for at a great price.
Got what we wanted great price. If it is delivered reasonably will be a great experience 👍.
Jarrison was fabulous to work with. He listened to what I was looking for and helped me find just the right desk for my room. Had a great experience and would recommend this store anyone looking for furniture.
Jamir was so helpful today, I was able to leave with exactly what I came in looking for! Thank you!
Gregory Shaw, thank you for your listening skills. You were able to give me exactly what I wanted the color scheme that I desired, and your attention to detail for that I am grateful. Thank you again so very much. If anyone s looking for something for your home dash into Ashley outlet on Bell Rd., Antioch, TN, please be sure to ask for Gregory. That guy is amazing. Full of energy very knowledgeable and will work to keep you within your budget. Gregory I will be back for that dining room set. In the meantime thank you for the living room set that you helped me picked out.
Jamir did a great job. He was knowledgeable and professional. We will go back to him in the future.
Ordered in stock items only to have 90 % of out items go out of stock before delivery. Terrible communication and customer service. Would not recommend if you actually want furniture.
I knew what I wanted for months, and when I went in I was greeted right away by Greg and Bryan, they both helped me In getting my credit application back super quick and I got exactly what I’ve been wanting. So thank y’all so much. The whole process was quick and satisfying.I will tell my friends
Grey helped us with our purchase of 6 dining chairs. He was helpful, courteous and professional. Everyone there really took care of us. We will definitely let others know to shop there for bargain and good salesmanship.
Jamhir was a pleasure working with. He was very friendly sales person. Thank you and I would recommend him to anyone who go into the Antioch store.
Do not buy from Ashley furniture if your product is not there at the store. We bought a $2000 sectional and were told it would be ready for pick up in 3 weeks. Okay no problem at all. We wait and it arrives a little after 3 weeks. We pick it up and bring it home and it's missing a cushion. Call them and they tell us they will mail us a new one to replace the missing piece. Wait 3 weeks and a foam cushion insert arrives without a cover. We call Ashley and it takes talking to 3 different people for them to realize that it was 2 separate parts that needed to be ordered. They "order it" for us. Wait 3 weeks and nothing arrives. Finally my wife goes to the store and they order it there and say a tech will come install it. Another cushion foam arrives in the mail not cover. They send me a scheduling notice for the tech. We choose 2 weeks away. Still no cover, we call and they say it will be drivers tomorrow to the warehouse. We wait around on the day the tech is supposed to install and guess what no cover. Supposed to arrive in another 3-4 weeks. So here I am, I have a sectional for 2+ months with a missing cushion. And I wasted a day waiting for a technician for no reason. This company has terrible customer service and is not even capable of ordering the right parts. Save yourself the headache and buy anywhere else
Jarrison was very helpful and found us a sofa that was exactly what we were looking for.
Very good value of furniture for very descent price! Also good sales personnel!
Jarrison was very friendly and knowledgeable. He listened to our needs and helped us find everything we needed at a great price.
I’ll start by saying my issue isn’t with this Ashley Outlet. It’s with Ashley. But unfortunately I have no way to review Ashley overall. If I could offer customers one piece of advice for purchasing from Ashely, it would be this: don’t. I ordered a bedroom set from a local Ashley store on November 28 2021. I just received it yesterday (September 17 2022). Yes, that is a full 10 months later, or 40 weeks compared to their estimated 16 with the disclaimer that it may extend beyond that timeframe. Clearly. Waiting an additional 6 months wasn’t the only issue, either. Soon after purchasing the set, I called Ashley and requested one of the items be taken off as I no longer thought it would work in the space. I was assured that it was taken care of. Fast forward to when I called several months later (to get an update on my anticipated delivery date for the upteeenth time) and when reviewing the items in my order, the item I requested to be canceled (and was assured was canceled) was still on my order. I again requested the item be removed and was again assured it was taken care of. Well, when I finally received my delivery, guess what was included. Ashley chat told me there were no returns. Unacceptable. I called Ashley and suddenly I could return it. So which is it? So, now I’m dealing with the inconvenience of having to return a heavy piece of furniture I didn’t want in the first place. Is that all? Oh no, I’m not done yet. After waiting for nearly a year for my delivery, I got a call from the delivery team (a separate entity) warning me that all of my furniture was damaged after being imported. They said there was no point in delivering any of it. At this point, nothing surprised me. I was left to wait yet again. Four additional weeks. Throughout my experience I was in touch with Ashley multiple times. And I can honestly say there is such a lack of compassion. If you contact their team, you’ll be given a generic “I’m sorry” and no attempt to resolve the situation. Not only are they wholly unconcerned, they also like to pass the buck. If you call Ashley, oh it’s the store’s fault. Or it’s the delivery team’s fault. It’s never their fault. Please don’t have any expectations. My last conversation is what spurred me to write this review. I was met with the same lack of sympathy or concern that I’d seen over and over again. I look forward to canceling my Ashley credit card and never having to deal with them again. Please learn from my mistakes. TLDR: Don’t order from Ashley unless you enjoy purchasing from a company who are completely unconcerned about their customers and take no responsibility with their actions.
My sales guy was so fun to work with ! He has a wonderful personality . Thank you !
They have an exceptional TEAM!!!! Special thank you to Abraham, James & DW you guys were fantastic definitely we'll be back.
They take soooo long. I have been waiting for my order to come for 10 month.
Ashley Furniture always come thru for me 😊 I got a good deal on this dresser at the outlet. I originally saw it at the regular store & so glad I went to the outlet. It got a few cosmetic defects but nothing I can’t handle from $1499 to $600. I’ll take it thanks!!! I got my bed from the outlet yrs ago & now I’m getting a dresser that will go with my bed. I’m happy 😊 Now to make sure it can fit in my room 😩😂 fingers crossed 🤞
See Abraham for courteous, thorough, friendly service. A true professional. Looking forward to our delivery!
Good price
i ordered furniture from asley. was told bedroom funiture would come from chatta with in 2 weeks. I was left voicemail that dresser and mirror were in. I asked about rest of furniture with no satisfactory response. I decided to cancel order. I also had ordered some living furniture. the sells person told me I would have to talk to manager. i called custOmer service and they said none of my order would arrive until after October 1. I had explained October was not acceptable due to family issues. after over a week and several emails I finally got email from sales manager that order canceled. I asked about my down payment and after a couple days the manager sent email that would apply to my mattress which was billed separately. I went to pay off mattress and was told I owed $600 in re stocking fee I cancel order in less than one week. I told him I wouldn't pay it and he said Yes I would because I signed contract. I tried to negotiate a smaller restock fee as none of my order was to arrive untill October. No cooperation The biggest problem was in front of other people the sales manager said that because of what I did I "took food from the mouths" of the sales lady's children. I will never go there again.
I was greeted immediately when I walked into the store with warm hospitality. The assistant manager and coworker helped me find exactly what I was looking for. I am excited to receive the delivery.
It was easy in and out. Aristotle helped us put it in the car and tied it down. He was amazing it and I highly recommend going into the store. Aristotle really helped my daughter and I get it in the car with a smile on his face. Thank you
no lo recominedo muy mal todo.
This store has many things at a good price of good quality with small details that are easy to fix, and its manager and staff are very attentive and helpful and help you with extra discounts if possible
I walked into the Antioch outlet store and was greeted with a friendly comforting smile by James Ruffin. I was in need a of a king bed set and he was more than happy to help. We sat down and figured out what I wanted. I picked out the set I wanted in the store but they had no beds available at the time. He ordered me a bed and promised to keep me updated every 2 weeks to ensure I received my bed. He kept his promise and made sure I was up to day on my order. I received my bed with this awesome white glove delivery. Once I received the bed I went back to the store to purchase a mattress since they treated me so good the first time. This time I was looking at mattresses and was greeted by Bryan Mack the store manager. He showed me some mattresses and found the perfect one for me. James my previous sales man showed up happy to see me. These 2 guys gave me the best prices on the items I wanted they were very patient with me while I browsed through there inventory. I will definitely be coming back and telling everyone I know where to get the best furniture for a great price THANKS JAMES AND BRYAN!
Unexpected good deal and affordable prices
Jarrison was amazing and made my buying experience wonderful!
The employees were comfortably friendly and answered all my questions without and some I hadn't thought of. He gave me options as price mattered the most. One of the better interactions I've had with sales people. Thank you!
Had an absolutely amazing experience. Bryan was my salesman and was very helpful and polite.
Good 👍
As I walked in I was greeted by Lee a Sales Associate. He was so professional and nice he asked if he could help and he sold me a dining table with chairs. Excellent customer service.
Good customer service
My sales person was James. He was clear, concise and professional. He listened to my needs and worked had to meet them. In the end, we were pleased and very satisfied. I don't know how it can get better than that!
horrible experience. Will never order from here again. Lied to by the sales person and took 7 months longer to receive my order.
My salesperson was wonderful !!
Ashley is an awesome store with friendly service
Everyone was so friendly, but not pushy. They were busy! The gentleman that helped me was also helping another customer. He worked on both of our situations without batting an eye!! Kudos!!
The Ashley store in Antioch is terrible for there communication unhelpful people. On the flip side once the first set was fired and the new crew came in I was treated fairly well and I do appreciate them for righting the wrong of the old crew. One star for the old crew 5 stars for the new crew.
James and Brian were extremely knowledgeable and helpful. Their customer service was top tier and appreciated.
Sales team was super nice, he answered all of our questions about furniture we were looking for. Would definitely recommend this store. Only draw back would be the wait for new couch, hopefully delivery time and set up will exceed expectations!
It's in the hood but the customer service is A+. Better than Murfreesboro.
Update. After I purchased a King size bedroom set and couch set everything went downhill from there. I wasn’t contacted about delivery in a timely manner and I had to drive back to the store. The manager was accommodating and gave me some refund back towards my purchase. Originally the salesman was kind enough to let me know that my card was overcharged by $900 approximately and that was refunded. I was not upset yet. Today I finally get the delivery of my expensive bed set and things were just thrown around in my room and I was told that the partial delivery I received couldn’t be set up, and broken leg to the dresser was just left on my floor. NEVER AGAIN I would not recommend this store to anyone. I was patient and understanding but enough is enough. Horrible service and poor communication z
Abraham was very friendly and efficient. A selection of new offerings to order and a mattress gallery, as well as an extensive area with as-is furniture for immediate pick up.
We ordered a very pricey sectional 2 months ago and they said "it will come in 2 to 4 weeks" and they keep scheduling our delivery but then never showing up un the scheduled day. They don't even call to tell us that they will not make it to the appointment, they just don't show up and we are siting there waiting on them to arrive. And then we call and say "oh we are sorry, it will be another 2 weeks before we can deliver". This has happened 3 times so far. They SAY the couch will come next week, but I don't even know if I believe them anymore. We are just stuck sitting on our dining chairs. We will never purchase from Ashley furniture ever again.
Lee was amazing.
D was AMAZING! He is a top notch salesman and has his customers best interest in mind! If you are looking for a great deal on furniture be sure to ask for D!
Really nice staff. I'm not crazy about the style that Ashley makes but the staff at this location are pretty top notch.
Wonderful and attentive service. When making a large purchase, many times you will waffle between several choices. Staff had patience and was very helpful and knowledgeable in answering my questions.Thanks to the staff, Brian, Lee and Gary for helping me to leave a satisfied customer, and willing to return.
This place is just not good at doing business. We originally thought that Ashley was probably worth dealing with since the price was so cheap, but we were wrong. We bought a couch and a bed from them about a year and a half ago. They set an expectation that delivery of the items would take about six weeks. It was actually about 4 months before we received the last of our items and they both came damaged. The unbelievably bad communication between their departments also led to an extremely irritating delivery process in which we received our bed, couch, and bed rails in three separate deliveries, weeks apart. We called the store several times throughout the long delay from when we purchased and received the items and not once did we actually get ahold of a real person at the store. After we got tired of this we called Ashley’s corporate customer service line which is apparently unable to make any changes or even see any information that you don’t already have. They are very clearly trained to only manage a customers emotions, tell them they’re very sorry, and then not actually offer any help with the situation. The person I spoke to literally told me that they cannot contact the individual stores. Huh? Looking back on the experience now and having dealt with a few other furniture companies, I can’t even believe all of the little issues that we had along the way. I can whole-heartedly say that the extra money to go somewhere else is completely worth it. You’ll get your furniture faster, you’ll buy it from a cleaner showroom, and if you need customer service you’ll actually receive it. Please don’t use this company, it’s not worth your time or your mental health.
Edit: Ashley agreed to refund half the delivery charge. Fair enough. I'm content with that. I wish the original CSR could have helped instead of having to make a bad review to get the resolution going. Original Post: Bought a new mattress. Wanted it delivered & old mattress taken away. Paid $150 for "white glove" delivery. Had salesperson make a note that I wanted old mattress taken away. Salesperson showed me the note that old mattress would be taken away. Had a whole conversation about old mattress being taken away. Delivery day comes: old mattress was not taken away. Was told they don't do that. If I had known upfront, I would have just taken it home myself instead of paying $150. Called customer service. They told me they won't make it right because that would cost them money. Buyer Beware.
James was very professional and courteous. He allowed me to take my time and answered all my questions. He was very helpful.
The service was good.
Very knowledgeable and helpful for our purchase. We walked in just to check out what they had, and walked out with a couch on order for delivery. They had a style that matched what we were looking for.
Bryan was knowledgeable and nice to work with. Excellent experience!
I’ve been getting charged from smart sales for a mattress and box spring that I canceled because they ordered my stuff wrong. I ended up getting one for free from someone in my church. Ashley now owe’s me about $529 as I never picked up the items. It was also canceled. This was last year. I will also be suing this exact store for more than that as this has now been affecting my credit. What a joke! Don’t purchase from this store.
abraham was great. Very helpful and knowledgeable!
Bought a nice couch. It was on clearance so they couldn't deliver it, but they gave me a third-party pickup/delivery service # and I had the couch at my home within a few hours for a reasonable price. The experience was fast and the associates were friendly.
Bought a dresser that was on clearance and had great help from the manager. Definitely going to come back because they have new furniture that comes in weekly!
Visited the Ashley Furniture Outlet store on hickory hollow today, and Abraham was great. Quick service and very friendly.
Had a great experience here, Abraham was fantastic great manager and salesperson. Definitely recommend this location for good furniture at great prices!
I popped into Ashley Furniture Outlet on a whim looking for a new sofa. I must admit I went a couple of years back and was not impressed with the display of their showroom floor. Today- there was a totally different vibe. The store was well organized and safe too love around. I received assistance from store manager, Bryan, who was not pushy and answered my questions. Though they were limited in staff, Bryan worked to assist all the customers while training new employee Zika. It was a great experience and I definitely will return.
Edit: adequate resolution has been reached, Ashley did help recoup money for damages. 4 stars instead of 5 only because they continue to do business with a delivery company that has no integrity or honesty. Furniture is awesome.! Home Delivery Link should not be lowed in anyone's home. The drivers continued to lie and deny they caused the damages. . The furniture it self is great. Took a while to get here but I know that is no fault of theirs. The third party delivery company they used, "Home Delivery Link" and I have been going back and forth with this company for 2 weeks to fix a few scratches they put on the wall as soon as you enter my home. The delivery guys were rushed and not communicating with each other and when bringing in furniture banged into the wall and just looked at us. They also said they could not put our bed together due to not having a foot board. The footboard was in the box, luckily they came back out to fix it a couple hours later but my wall is still messed up. Ashley has also been of little help, and Ashley are the ones who trusted these people to come into my home so they are rated accordingly. I just want my wall fixed. If they would respond to emails and fix the damage THEY caused I would be happy to adjust this review.
I had went to Ashley’s furniture yesterday and walked out purchasing a sofa on sale. I can honestly say I walked out happy. The process was fast and the employees was really nice and patient and helpful
If I could give zero stars I would.
Really great experience! Abraham was kind and helpful without being overbearing!
Nice selection
I bought $2000 worth of merchandise and was told NO RETURN policy after the fact when some of the stuff didn’t work out. Really unfortunate. Don’t go here
Antoinette was very helpful and kind.
I was assisted by Abraham and was very pleased with his service. He was not pushy, or abrasive allowing me to take my time & choose the best options for my needs. Only issue (not blaming them, but supply chain) is long delivery quote of up to 2 months. Hoping those issues get worked out soon. I will update when I receive the items I purchased.
The manager is so rude. I bought a table here. I guess it the reason that almost the closed time. I ask them if they could help me carried the table in my car together. But the manager said you need to carry it yourself. I cannot help you anymore although he has nothing to do here.
Salesman was a bit slow to get to me but when he finally assisted me I ended up buying a couple items and saving a little money.
The person that assisted me was great. I didn’t get her name but she made the checking out process very simple.
The worst situation on my life First of all the sales man was nice but he laid about the estimated delivery time as he said for big orders such mine which has ( bedroom, living room and dining room 9000$ order) will be 2 to 3 weeks but that was a big lie because it has been one month now. When I called customer service they said 15 weeks from now which is going to be 5 months waiting time!!!!! I had plans to move in with my wife next month which is January but looks like I will not be able to do it because of the delay I am willing to pay extra money to get the order faster .
Amazing prices
Mena was great! He was helpful, friendly, kind and he helped us to find a great sofa/loveseat combo. I would give 5 stars, but I cannot get any kind of tracking info on my order. Granted, the current supply chain issues are holding things up, but I should at least be able to get that much information since we ordered the furniture (and paid in full) a month ago. The Ashley website is of NO help whatsoever in that arena. Hopefully, I'll be able to get more of an update once the store opens up today. The lack of available follow-up information is making me reluctant to purchase from Ashley again. We shall see...
This Ashley HomeStore has the best employees. They help our furniture experience go great. We 100% recommended this furniture store. 5301 Hickory Hollow Parkway Antioch, TN 372013. Thank you for your awesome service.
Jeff Howard exhibited fantastic customer service on our visit. He was knowledgeable, detailed in explaining the specials and kind. As a manager in training Jeff will add to any team he becomes apart of and over. Recommend that Jeff be offered every training available to hone and build on his skills.
Do not buy from this location! The sales associate Marcus sold us a defective couch and on top of that a Protection Plan that they said would cover any issues. The minute we got it home the recliner couch which is electric would not close. We immediately called the store and they would not help us any product is as is once it leaves their location. They said to call the Protection company. This company also refused to replace or fix the couch due to the protection plan does not even kick in until the couch is ONE YEAR OLD which the store did not tell us. BUYER BEWARE!!
Shop elsewhere
The employees were helpful and the prices were fabulous 😃😄😁
Went to the store today to look for some bookshelves and there was Toya (From Memphis store) she was Awesome!! From the beginning to the end of the sale she went above and beyond!!
Very nice and professional staff! Gave us info of some trusted people for a delivery service if we wanted. Went out of their way to help us make sure everything worked on electric recliner. Was very honest on issues with any clearence item.
Marcus Jackson was my sales rep. He new his business regards to mattresses and my husband and I made a great buy for my mother. He provided excellent customer service and he probably deserves a raise! Yo you go boy!
Had a great purchase experience with the Ashley Furniture Outlet at Hickory Hollow In Nashville. Our salesperson was very helpful. Thank you again.
So!!! After waiting over 2 months for our bedroom set we received a part of it last week. The final parts came in today and the delivery drivers couldn’t put it together because they didn’t know how!! Now their gone and I’m left on hold to receive a ticket!! Never again Ashly Furniture
I enjoyed my time Ashley's Homestore Outlet. Not only did I find a bedroom set that I was looking for but the Sales Rep. Marcus was very knowledgeable and helped us to quickly get everything ordered. If you're shopping for furniture, try this place out and talk to Marcus. I'm sure you will be happy with your purchase.
Went to Ashley in Antioch, the sales person was pleasant and very helpful, I will definitely recommend them.
Very cool people, good stock. always something fun in clearance. But now it's two months later, and i haven't received all my furniture. And customer service is offensive and terrible and unhelpful.
All the guys there were SUPER sweet and I did NOT make it easy... (Sorry guys!) They got me a great deal and stayed late. Can't wait to get my new furniture!
it's bad service for this store people inside don't care costumer's, I'm not recommended this is my first time buy here and I never back again
I went furniture shopping at the Antioch location. The staff was very customer service friendly. I really appreciated Zika's help with purchasing my furniture. Im coming back here!
Staff was vey friendly,
Awesome experience at our local Ashley home store outlet! Everything was such an easy process and was quickly done!!! Will be definitely going back if we need anything else!
The sales representative was very polite helpful detailed and fast. Not to mention he was training a new employee. I was impressed at how well the trainee picked up on what he had been taught and displayed during my checkout. Did I mention I absolutely LOVE my new cabinet!
Brian and Mina helped my girlfriend and I with picking out furniture for our first apartment! Incredibly friendly, courteous, and got us the furniture we wanted most on a great deal!
Brian was very Friendly kind and helpful to my needs of what I was looking for. He went over and beyond to make sure that I was pleased with my product. With that being said I would definitely return what definitely returned look forward to dealing with Brian again. Ashley homestore Antioch Tennessee
I would give them negative stars if I could, one of the worst franchises ever. And also one of the worst locations. Very rude always giving you the run around and all they do is lie. Isaac is one of the worst managers. Mina is by the worst sales rep. Save your time don’t do business with them. They will use your money and never deliver your furniture
Bryan was a good person to connect with. I’ll be coming back to this store!
Got a lovely couch on clearance for $350 off its retail price!
Very disappointed. Upon arriving last month, I explained that we needed to furnish our guest bedroom by the 13th of July. The sales associate was very helpful and even helped me choose another bed since the one I have chosen would not be in in time. Again, I was assured that our order would arrive by the 13th of July. After countless frustrating calls and even more pointless visits to this store, we are scheduled to receive our order tomorrow, August 10th! Please be very thorough and patient if you work with is store, it may take a month to get your order.
The experience with purchasing the item was okay. My delivery experience however not so great. They weren’t updating me on when my product was arriving. I had to call and check and every time I did the date was pushed back even further than before. Once I said something about some kind of refund because my order was 2100 and I had been waiting over a month, then they set a date for the next day. I am not satisfied with that whatsoever and no the money is not a concern but working in a furniture store and seeing how long I’ve been waiting good customer service will be to help out in the best way possible. It amazes me how soon of a delivery date I could get after speaking on some kind of refund. Communication was horrible and I just did not receive the hospitality I was giving working in that industry. Thanks I will not be ordering again.
The staff was super helpful at this store. I found some pieces that I was interested in, but they were a little more than I wanted to pay. They worked with me to make the sale and get it within my price range. They gave quality furniture at great prices.
Was told one thing by the sales person about returns, and later found out its not true. I was told to call the customer service, then they told me to call the store. I keep getting the run around and nobody has called back from the store. It's really irritating after spending $1300 on funiture and bad customer service
Overprice "outlet" store
Great price and service!
Looks like a lot of damaged and broken furniture in the back of the store and discontinued and returns in the front of the store. You don't have to worry about pushy sales people , he never left his desk. Not my favorite place.
Tried to cancel my order almost 3 weeks ago and was told that they would refund my money in 5-7 days. After 7 days I called customer service, which took about 5 attempts to get someone to help, and they told me it would be another 7-10 days. After another 10 days I went back to the store and found out they had given me a store credit even though I verified with them multiple times throughout this process that I was getting a refund and not a store credit. Now I am being told that it could be another 7-10 days before I get my money back. Customer service is worthless and they do not care about the customers at all once you have paid for your furniture especially if you do like myself and pay cash instead of going through their scam of financing.
Well my dad bought a bed at this store on February they send us the wrong bed and after many call to the manger Travis just got the bed on june should deserve no star to be honest .
I bought a Living Room set. I got the warranty with it as well. I had the issue with a love seat. They had to come out and fix it. Well Ashley sent one of thier employees out to fix it. Well he did not fix it. All he did was take the back off and add a board so it would not lean. Well it made it worse. Now I have a hole in the love seat cushion. I called the 3rd party warranty and they will not come out to fix it. They wanted a picture. I told the man that I could not send a picture unless I tear the back off to get a picture or cut the cushion out. It is in the back where you can not see it but you put your hand on it you will feel it. I know I wasted a lot of money on this company. I gave them 2 chances I am not going for a 3rd chance just to get screwed again. All they want is your money but don't care about the customer or what problem you have with it. So now I have went else where. And no it is not Rooms to Go. They suck just as bad as Ashley.
I went in to just browse but ended up purchasing a king size headboards. My salesman Bryan was friendly and helpful.
Ummmm... this crew left me speechless. I walked in with specs on a table my wife and I were looking for and they showed me some clearance items and I was blown away. We got a ROCK solid table for 99 bucks (originally about 1200) and gave us a killer deal on our chairs. Issac really took care of us and DEFINITELY made my wife’s Mothers Day a blessing
Sales person Issac was honest and straight forward. He made our buying experience pleasant.
I love shopping there. The employees are so friendly. There are different brands and variety in models
This place does not care about customer service at all. My bed set was delivered after 2 months of waiting and they didn’t even have all of the parts so they didn’t put it together but they just left it in the middle of my floor. Still haven’t been able to get in touch with the right person to resolve this and it’s now been 2 weeks. My first time financing anything and it’s the worst experience so far!!!! No one from the warehouse or the store has contacted me even though I’ve paid for services. Just a 0/10 for me all around. Won’t be back. Don’t trust this store
I had an amazing experience at the Ashley furniture outlet. I have now furnished three rooms in my house at that location and look forward to continuing doing business with Ashley furniture outlet.
Drew Brown was very helpful and kind. I had been looking at several furniture pieces and decided to stop in during a sales event and I was able to find beautiful living. I love Ashley's quality furniture. Stop by and ask for Drew he will help you out.
Absolutely furious told me the cabinet I bought was to be paid off in 12 months with NO INTEREST multiple times. Then after he ran my credit he told me it was to be paid off at any point because it was a credit card with 33% interest. So from what I understand I have to pay it all off within the first month to avoid getting interest absolutely furious do not recommend shopping the outlet to anyone
Awesome experience, Isavel was a gem to work with despite be not knowing whatttt on earth I want.
I had a very good experience today with Isaac. I walked I. As soon as the store opened and was greeting very nicely by Issac. He asked a couple questions and directed me to what I was looking for. Issac did not hassle me, gave me space and was close when I asked questions. I purchased a Cali king stearns/foster mattress, issac offed me two free $220 pillows each for my purchase. Overall outstanding experience today. I will go back and Issac will be my guy.
Thank you, Ashley Homestore Outlet!!! Your service and prices are unbeatable for good quality furniture!😊 God bless!
Came in today to look at dining room tables, we desperately needed one that would fit 5 of us. I was immediately helped and he listed to my needs and the amount I was willing to pay. Broke down the numbers and helped me understand what table I liked would cost. It was seamless and relatively painless. Thank you!
Went to Ashley Home Store Outlet just to look around. Travis greeted me and asked if I have ever been to an Ashley Outlet Store. After I answered no Travis began to tell me about the store and the great deals they offer. Needless to say I left out of the store with a receipt in hand. I purchased a beautiful leather chair, 2 bar stool chairs, and king size mattress with platform frame. With tax my purchase was a little shy of $1100.00. Travis also recommended someone to deliver my furniture. Thank you Travis😁
Drew and Isaac were both very helpful young men
Great workers especially esvelda!! I will definitely shop there again!!! Ms sanchez was a. Great saleslady!!!
1st review: Ashley Home Store not only has beautiful furniture, but sturdy, stylish and affordable things for any home. The service you receive makes you come back over and over. James P. was more than patient, helping me with in store and online purchases. I have a few more items on my radar, so be expecting to see more of me. Update: Found out that James was no longer with Ashley, but Drew was right there ready, willing, and able to take the lead. I showed him what I wanted, he knew right away that it was not there, so he made sure that I still wanted the item and ordered it for me on the spot. His new name is, No hassle, no haggle, no hussle Drew. Thanks Drew!
Great Service. Great Product. Great Delivery team.
Drew was excellent to work with. He was super knowledgeable & extremely helpful. He walked through every step with us & answered so many questions for us. We didn’t expect to make a purchase quite as fast as we did, but he helped us make an informed decision without being salesy or pushy! We would 100% recommend working with Drew in Ashley Homestore Antioch Outlet!
This is my second purchase from Ashley. Both times I was waited on by Drew. Drew is a phenomenal person!! He is such a great sales person. I hope he never leaves for another furniture store. If he ever does I will be following him. Thank you, Drew. Can’t wait to get my new bedroom suite! -Susan C
Great price and customer service. Dalton our salesman was Excellent and so was Travis the GM also the Asst Manager Drew.
Staff was extremely helpful! This is the no pressure shopping environment I LOVE to shop at!!! Made a purchase on my second visit on a clearance item. The best part is, as I was able to do cash and carry, I did a little negotiating and got an even better deal than the already marked down price! Thanks Andrew and other staff also for loading it up!!
Great assistance.
We went in today looking for a mattress and bed rails. After spending about 30 minutes in the store and talking to MJ, she sold us on the Mercedes of mattresses. She knows EVERYTHING about the mattresses and helped us find what was best for us. I also want to thank Drew who went out of his way to make this happen. They were both VERY kind and knowledgeable and we will definitely be back to make another purchase. My advice for you if you are looking to purchase a mattress. DONT just walk past one and push on it like we did originally. Get on that thing and see what its all about.
I had a wonderful experience today at Ashley furniture. Isabel assisted me in finding a chest of drawers and dresser for my son & I. Thank you so much! I highly recommend this store.
Isavel helped me out and she was not pushy and very polite. She presented information, told me about the sales and allowed me to browse. When I was ready for questions, she and other staff were available and able to answer or find the answer. They also have a cool text system that allows their sale people to let you know when there’s a good deal. Honestly, that’s why a came back to purchase the items I wanted.
Outstanding service!!!
The only reason I am giving 2 stars is because our salesman was great, the day we purchased a king bed & mattress on Oct 30th 2020. The mattress arrived the next week, but we were told the bed would not be delivered until Dec 22nd. No problem, we altered our Queen size bed to fit the king mattress. However, here we are Feb 25th and still no king bed. I am beyond frustrated because we have been told since Dec that it was missing a piece. Was told today they still don't have that piece but should be here March 4th.
Travis remembered me when I called as well as stopped by. It was an order that we were waiting to be authorized. He was very helpful.
Our salesman, Dalton, from the Antioch TN. Ashley Furniture store was very helpful, patient and did his best to accomodate my furniture needs. I recommend Ashley Furniture because of their Highest Quality Furniture and Competitive Prices. Greg G. Nashville, TN.
This was not reasonable for being and outlet at all and super small run down feeling inside
I have to say that my experience today with going to the Ashley Homestore Outlet was such a wonderful experience. I attempted to go to one of the bigger Ashley stores near me, but I just never felt comfortable. So, I got in my car and drove 45 min to the other side of town to the Outlet. I have been looking for the right mattress for months at a price I could afford. Well, Andrew (Drew) helped find that deal that fit my budget and that was perfect for me. I truly loved just walking through the store not feeling pressed to buy something, or feel like someone is on my heels. My mother was with me and she was quite pleased with how Drew treated us, and how he gathered my information and got my credit approval done in 10 min and I was instantly approved for $4k, even with a few bumps in my credit score. I recommend you stopping in and taking a look. They have something for everyone, and the quality is superb.
Andrew Brown (Antioch, TN) went above and beyond to ensure all of our questions were answered and all of our needs met! Even when we expressed our concerns related to delivery, and restrictions we have on delivery dates; he eased our minds and made phone calls to make sure they were able to be flexible! Great experience, we only went in to browse and ended up buying furniture for three rooms!
My rating is more about the customer service experience than the store or furniture. I don't enjoy going to the big Ashley store because I almost feel pressured to buy something and feel like I'm being stalked by the associates while simply trying to walk through the store. However, the outlet was a completely different experience. I didn't feel pressured, but instead I felt informed and like I was having a conversation with an old friend (who I did not know at all lol) about a product I was interested in. Drew was amazing!!! He was so knowledgeable, helpful, and kind. He was truly awesome to work with, all while doing 3 other jobs (moving furniture for other customers, helping other associates and helping me). It was literally the best customer service experience I've ever had in an Ashley store, all thanks to Drew!
Friendly service and great selection. Was able to find exactly the items I was looking for.
Good Store!
My salesman (Andrew) did a get job of showing me all my options and making my wife and I fill conformable with our purchase.
Great customer service!
I went to the Ashley Outlet today just to look around. I was greeted immediately as I started and Mr.Isaac started to help me and we discussed a lot of things. He was so helpful and smart ! I found a wonderful bed and decided to get it. He was patient, kind, & cute!! I’m looking forward to my delivery !
Nice but expensive
They weren't very friendly. Mirw tile0 on their cellphone then talikg care of customers. The discount seem to based on what you look like.
Joel was very helpful, informative and answered all of my questions in professional manner. A huge selection of furniture at a decent price. Will definitely be going back!
Very helpful and attentive to your specific requests in what you looking for.
Bought a mattress and wood frame from salesman Andrew Brown. He had the frame delivered on December 22 and I was told I needed to wait 7 more days for the mattress and box spring to be delivered. I thought I made sure that all items would arrive on the same day but was duped by my salesman. I ended up settling for a different mattress that was available to bring home for the same price and bought the box spring somewhere else. Andrew Brown was supposed to cancel that delivery for the box spring and mattress but never got around to doing it.
Very helpful staff, we found everything we needed and were in and out very quickly.
I have never had such poor customer service from a company in my life. I purchased a sectional from them on October 10th, with a delivery date scheduled for October 30th. Just before the 30th, they let me know that the delivery date would need to be rescheduled. No problem, I understand with covid that things are going to change. The next week half of my sectional was delivered, and since then they have scheduled and cancelled the delivery every single week. I am now on my SIXTH rescheduled delivery date, most of which ended up being rescheduled the day before the expected delivery with no phone call or explanation. Communication with the company has been horrible, with me having to call every time there is a cancellation and wait on hold for 20+ minutes to speak to someone and then have to call the store separately to get any sort of discount for the inconvenience. There is seemingly no communication between the warehouse, delivery schedulers and store. I am going to be out of town next week so when asked about a new rescheduled delivery date they said, "We can just give you a call when it's in." Not sure why they haven't done that in the first place rather than scheduling and cancelling every single week. Do not purchase from this store if you can help it. Let's hope I get my couch before Christmas.
I made deal with $1500 for mattress but they charged me $1700.00 Fake people!! Don’t trust!! I know the name of employee but don’t wanna disclosed!! Please see the paperwork before you sign! Be careful! Never GO there again!
I am currently being charged for a tv stand that I did not order and did not accept even though it has shown up for delivery at my home twice. I have visited the store to have the issue resolved several times to no avail. I do not know who else to reach out to besides the BBB.
Drew was amazing! So accommodating and willing to answer any questions. He’s very patient and polite, which is very welcome to see in 2020. Thanks for going above and beyond to make this new homeowner feel amazing buying dining room furniture, Drew!
Soon as I walked in I was greeted by the manager. Ten seconds later the assistant manager greeted me and offered assistance. He was very knowledgeable and professional. While I was waiting on my financing approval the manager offered me water..I purchased a bedroom set and definitely will be back. Great customer service😊😊
Great prices and excellent service by Drew. I suggest you visit and see if they have something you need.
The worst furniture store in America I’ve been waiting for my sons bed for weeks, then they sent the wrong one. I have to wait for a new one for six weeks. The driver never knocked the door and never called me or notified me that they were no their way. I called costumer service they said that the driver knocked on the door and was standing there for fifteen minutes.
Great customer service unbeatable price
I&'m soo disappointed In this furniture company . I was told when they delivered my bed that the delivery guys would haul off my old furniture , even had a note on the receipt that stated that ! Well I received a call on a Wednesday and was told it would be moved back a week because the base was on back order, this after we were told everything was available!!!!! So Friday I see a text that our stuff was being delivered on the original time, ( so we had to call and cancel our appointment we scheduled to do something else that day !!!!!!! When the delivery people get to our house, we remind them to haul off our old stuff . I see them talking outside , and the chicken sh- t head guy sends his helper in to tell us they don&'t haul old stuff out ( which again is on our receipt) !!! So my husband ( with his bad back) and I ( with me not feeling good) haul it out so they could set up the furniture!!!! Thanks Pat and Mario !!!! For Nothing !!!!!!!! I am posting this in hopes our FB friends , and their friends, and their friends, and their Friends, will forward this and read all other disappointing comments of the Ashley furniture co , before thinking of buying anything from this low rated company !!! Now beware , they will respond as to how their rating or service is Great , but believe me you, THEY SUCK !!! Never Again , you poor piece of crappy business, Never Again !!!!!! Can&'t wait to see a person standing outside your buildings with a Going Out of Business Sign !!!!!!
Everyone I delt with here was super friendly. They had amazing prices and a good selection!
Bryan was willing to answer my questions and helpful in assisting me with my purchase. He was friendly, professional, and willing to go the extra mile.
The staff was welcoming, informative, and accomodating to my family's needs. Drew was very helpful and truly a blessing. His customer service was fantastic and I look forward to future business transactions.
Could not be happier with the help and attention that we received at this Ashley HomeStore! With the help of Drew, we found exactly what we needed-and, it was at a price we were ecstatic about-as it was in the clearance section! In addition, Drew helped us find someone to deliver the very next day at a reasonable cost!
Fast service, friendly employees.
This dresser (well, the whole bedroom set) is complete garbage. The dresser drawer broke by me putting shirts in it. I can't even begin to say how big of a pain it was to get it all delivered. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. Even after I paid for the "hassle-free" delivery. Not to mention, I received two nominations that it was being delivered and it never showed up. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me...which never happened. This is the worst furniture company I've ever seen. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. Save your money and hassles and go to IKEA, at least with them...you know what you're going to get.
Our salesman, Dalton, was friendly and helpful without being pushy. He showed us exactly what we were looking for and answered our questions. We purchased an ivory sofa and it fits perfectly in our room. I will shop here first for my next furniture needs.
Good customer service on floor.
Found this amazing grey sleeper sofa. They have a great selection of furniture.
I originally gave this store 2 stars, but since then I have had even worse experiences. Someone from corporate commented on my review and started a conversation but then ghosted me. That was 2 months ago. I also tried to order a piece of furniture and it did not arrive on the scheduled day and no one can give me information on if/when I will receive my purchase. I would not recommend that anyone take a chance on buying from Ashley. If you&'re dead set on it, order Ashley products from a local furniture store like Sanders.
First time here and I’ll def be back. Ended up leaving with exactly the couch I had in my mind at a fraction of the price I had anticipated spending. Joe was my salesperson and he was great in explaining about the different fabrics as well.
The store is wonderful, have an excellent price and the customer service is really great 👍.
Had to change my previously five star review**** Awful and hassle experience, problem remains unsolved.
Friendly personable no pressure service
Dalton greeted me, wearing his mask, as soon as I started looking, listened to my needs, made excellent suggestions, and allowed me to get comfortable and trust his recommendations. He made sure my family’s needs were met! We are so excited for our Ashley bedroom and accessories delivery, which will be in the same month of purchase. Although other places we looked were apologetic, they could only give us a 6-8 week probability of delivery. New grandson is expected in 4-6 weeks, and Dalton made sure we got the extras to protect the mattress! 🍼 And provided us with some cold water. Thank you Dalton and your staff, an enjoyable experience and super service. Highly recommend Ashley Home Outlet.
The sales team and store manager are the best. They took their time. Answered all our questions. Very clean store.
I still don't have my furniture...I bought it more than a month ago. Was told I could pick it up a few days later. Tried to pick it up. But, they kept making excuses and changing delivery dates. Now, more than a month later, I'm still waiting. This place sucks! They are unorganized and unprofessional. I only gave them 1 star because I couldn't give anything lower. I will never purchase anything else from them, ever.
Very disappointed. I was advised I would have to make 2 payments (October and November), however, furniture would not be delivered till December. I was also advised you could do 90 days same as cash, however, my 90 days would end 20 days after my purchase was delivered...shameful
Great experience. No pressure to purchase but was helpful and knowledgeable. I wasn’t sure of the Living room set worried about color and style. They put the 2 helped me by showing me both sets beside one another showcasing the colors and styles. Made my Decision easier and a positive confident one. Easy purchasing process. Financed my purchase with no problems. Informed me of the other time, when would be informed of delivery and thanked me for my business. Made my experience easy and pleasurable.
Very disappointed. My first visit to this store and I was not greeted when I entered. When I finally was approached I did all the work from my online research. When it was found online, the discount offered by Ashley.com was not honored. My advice, shop online and get free shipping😊
The team was outstanding to work with! They were both patient and willing to help me make my furniture decisions. I highly recommend working with them…
Select was very limited.
Very professional and Fast process
Joel was very helpful in helping me get the right mattress.
Wanted to purchase a $20 picture, and they said they needed to scan my photo id. That seemed very shady so I refused and left without making a purchase. Why does this company need my info?? Not today Satan.
Wanted to purchase a $20 picture, and they said they needed to scan my photo id. That seemed very shady so I refused and left without making a purchase. Why does this company need my info?? Not today Satan.
Jordan Bennett is the worst salesman at Ashley Furniture store. He has poor customer service skills and he is very non caring. Only half of my furniture was delivered and I wasn't given any details on the rest of the order. I went to cancel the order and Jordan was very nonchalant and didn't seem to care that I was unhappy and wanted to cancel the order. He needs to take some training courses on being a nice person. Jordan needs to get his act together or this company will lose alot of business. Definitely would not recommend anyone to buy from them.
Poor costumer service,went there at 6:20 today saturday september 5th 2020 and nobody ask to help, if You don't want to do tour job at 6:20,well close at 6.00 pm but don't be there just waching the people walk around,and don't do nothing to help.that is so rude.
I visited the store location in Antioch in June and was promised delivery in July but delivered in August in pieces.The set had five pieces.. one table and five stools. I received one table and two stools in the beginning of August and was set up to receive the other two in a couple of weeks. After continuously being postponed I contacted someone and finally received one stool I am still waiting for the final one after being promised a refund for delivery which I haven’t seen yet and say this because I initially wanted to order on line but the clerk stated how difficult it is when you do this in the event you should want to return an item so I ordered in store instead and I will never buy another item from Ashley Home store again and I took into consideration the pandemic and I have been so patient but this is ridiculous after all, I have been ordering several rooms of furniture and appliances due to a remodeling project and no one has given me the grief that I have encountered with Ashley!! I will not recommend them to anyone in my family,work place, church, gym, or even a stranger on the street!! I hope this is posted and if not here I will find another platform because this has been terrible customer service in store and the phone!!
I love this place!! They are so welcoming and helpful. They aren't just trying to take your money but they actually help you get you what you want. Good quality furniture
I wish I could give this place a higher review, because I think I may still end up shopping here, and lots of folks were doing their jobs well and made me feel comfortable. However, I did not appreciate the man in a fake lab coat (mattress salesman) making remarks about my "pretty legs" as I walked through the store, minding my own business. I can't let unprofessional behavior like that slide. Otherwise, this seems like a decent place to find discounted furniture. Not sure if I'll come back.
Really pleased with this store. Went in just to look around, and ended up buying a new dining room table and chairs, coffee table and matching end tables. The salesmen were very informative, helpful and professional. Couldn't have been more pleased with the experience.
I had a great experience and I will most definitely recommend family and friends to purchase furniture from here!!!!!
Great team , they really helped me out more ways than one and they made me feel good about my next step in life... GREATLY APPRECIATED
The employees were very informative and kind. They helped me find exactly what I want.
Staff was friendly and helpful which made for a good shopping experience.
A little shaky start, but in the end I was happy with the service and price I got on bed and mattress. I wasn't planning on buying mattress just yet, but manager was very knowledgeable about the tempurpedics. I would visit again. Will see in 90days if I'm a believer in the mattress!
We were able to furnish our living room and bedroom with the items we needed for right at $2K. Joel who was our salesperson was so kind and made sure we were satisfied.
Friendly and welcoming, great quality and lots of variety. I would have given 5 stars but the delivery wait is kind of long.
I will never ever ever purchase from them again due to this experience. I spent over 3000 cash for a bedroom set in July. My delivery date was pushed back to October and that wouldn’t work for me due to my having my baby in October. I went to get my money back and at that time they told me that the furniture was coming from Memphis (down the street) and that they will have my furniture to me no later then August 15,2020. Now here it is August 15,2020 and no one has picked up the phone (they never do) I don’t have a delivery time I’ve been home waiting and at this point I am fed up. They will never get another dime out of me. I want all of my money back I’m not accepting the 10% fee at this point because it has been nothing but lies and poor communication.
(Translated by Google) On July 27 I went to buy some items for my home. On August 14, I told them that I wanted to cancel the order because I needed it soon and supposedly Mrs. Villalobos made the cancellation and she was not going to charge me 10%, she told me that it was still canceled, but she lied to me, believing that already I had my cancellation done, I went to another place to buy the items that they could not deliver to me on the agreed date, I bought them and paid for them and this week they call me from Ashley to say that my order was ready, since Mrs. Villalobos supposedly I had canceled it, the truth bothered me a lot because they made me spend double and now I have three items of the same and without being able to return them because I would have to pay a higher percentage, it does not seem fair to me that the lady Villalobos mislead clients just to earn their commissions. But he lied to me believing that my cancellation had already been made, I went to another place to buy the items that they could not deliver to me on the agreed date, I bought them and paid for them and this week Ashley calls me to say that my order was already there. list being that Mrs. Villalobos had supposedly canceled the truth I was quite upset because they made me spend double and now I have three items of the same and without being able to return them because I would have to pay a higher percentage, it does not make me fair that Mrs. Villalobos cheats to clients just for earning their commissions (Original) En julio 27 yo fui a comprar unos artículos para mi hogar quedaron en entregármelos el 1 de agosto fui a recogerlos y me dijeron que no que hasta el día 4 de agosto estarían listos cuando fui a recogerlos el día cuatro me dijeron que no que hasta el día 14 de agosto yo les dije que quería cancelar la orden porque yo lo necesitaba pronto y supuestamente la señora Villalobos me hizo la cancelación y no me iba a cobrar el 10% ella me dijo que todavía quedó cancelado.Pero me mintió creyendo yo que ya estaba mi cancelación echa fui a otro lugar a comprar los artículos que ellos no me pudieron entregar en la fecha de acuerdo los compré y los pagué y en esta semana me llaman de Ashley para decir que ya estaba mi orden lista siendo que la señora Villalobos supuestamente lo había cancelado la verdad me moleste bastante porque me hicieron gastar doble y ahora tengo tres artículos de lo mismo y sin poder regresarlos porque tendría que pagar un porcentaje más alto no se me hace justo que la señora Villalobos engañe a los clientes sólo por ganarse sus comisiones. pero me mintió creyendo yo que ya estaba mi cancelación hecha fui a otro lugar a comprar los artículos que ellos no me pudieron entregar en la fecha de acuerdo los compré y los pagué y en esta semana me llaman de Ashley para decir que ya estaba mi orden lista siendo que la señora Villalobos supuestamente le había cancelado la verdad me molesté bastante porque me hicieron gastar doble y ahora tengo tres artículos de lo mismo y sin poder regresarlos porque tendría que pagar un porcentaje más alto no se me hace justo que la señora Villalobos engañe a los clientes sólo por ganarse sus comisiones
Great customer service. Knowledgeable staff. Highly recommend!
Can’t get anyone to answer the phone
Great quality, and also great team.
Always a pleasure to work with the Sales team at this store, friendly and helpful. The pickup area was a little uncoordinated a had a queue with no order as to who was next. Good finds and great prices, if you do your homework and take your time here you’ll uncover a quality gem at an affordable price!
Great Deals. Awesome Store Manager on duty this Saturday! Will be back again!!!
This location doesn’t price match like the website says they will
Drew was SO awesome helping us find available Items for our condo in Orange Beach. He was courteous, helpful and efficient. We will definitely come back!
Great customer service!
Had great deals and great customer service
Awful customer service. Ordered furniture and confirmed delivery 5 times. Took off work and no delivery. Apparently they lied and not everything is in stock like email confirmation said. By the time I get furniture it will be 10 weeks. I was told 5 weeks. I&'ve tried calling to complain but no one answers and you sit on hold. Supervisor was supposed to call me back- didn&'t happen. Messaged them on Facebook without a response. Will definitely not recommend or buy from again. Lesson learned.
HORRIBLE DELIVERY ESTIMATION We ordered furniture the 2nd week of May and got half of our delivery in June because they sold our furniture set to someone else. Customer service is rude and blames every other department. When we finally got ahold of someone in the actual store they said there is nothing they can do and unfortunately have to wait until the next delivery date which is July 25th! (which still isn't guaranteed). It's July 16th and we just got an update that our delivery is pushed back to July 30th. We are waiting 2 and a half months on a bedroom set that we ordered in May and paid for in full, not financed. I will NEVER shop with Ashley Furniture again! From in store to customer service to the delivery it has been unorganized and frustrating. There are plenty of other furniture stores to shop with and give your money too that will guarantee your delivery on time.
(Translated by Google) Their attention is horrible, they do not answer and they take a long time to send the furniture, I have a month and a half waiting for a bed with their mattress and simply nothing, I will never buy in that store. (Original) Es horrible su atención, no contestan y dilatan mucho para mandar los muebles, tengo mes y medio esperando una cama con su colchón y simplemente nada, jamas compraré en esa tienda.
Maryurin was so helpful. Ended up buying 2 sets of living room furniture. I’d been Looking around for the last week and finally ended up at this location. Great prices and helpful staff. Will definitely shop here again.
Enjoyed the friendly and prompt customer service we received in the store today. Boight living room and bedroom furniture at an affordable price today. Very satisfied with my purchases
Great experience and friendly/helpful staff. Found some really good pieces here for great prices. Highly recommend!
Very friendly and very helpful. Made us feel like we were in only people in store.
My parents came to visit and help me furnish my first apartment. The staff was super friendly, insightful and helped us find every thing we needed to get my place together. Although the wait may be long due to Covid I was happy to get everything secured fast.
I purchase a dining table, they told me I will get it on Tuesday.. which I only get 2 chairs and a bench all of them due to their conditions are USED and broken.. called the store many times for 2 days no answer... I finally went to the store and spoke with Jordan the manager I believe that’s his name, He personally told me that the table and the chairs will be delivered on Saturday 6/20, I waited and nothing was deliver. Once again I called the store and they said that there was nothing on schedule to be deliver. By that time I got really mad, there’s absolutely no communication between the store and the warehouse and with the customers, Now The table and 2 chairs are scheduled to deliver on 6/24 And am afraid to take it, because then they will leave me with the broken bench and chairs. 3 weeks since we purchased the dining table and all I got is one broken bench and 2 broken chairs.
Ashely reached out about contacting me about my experience but never followed through. Still disappointed with the experience.
Good service! Staff tries hard to find stuff on your budget. They definitely work for your business. Will shop there again
It was a very nice experience. Customer service was more than satisfactory. I went home with a new recliner.
Very smooth buying experience with a very helpful staff. Would purchase more furniture here!
If you’re near the Ashley’s Furniture Store in Antioch please stop by and ask for M.J, she has great interpersonal skill! My experience with her was awesome! She will give you the best deals and inform you on promotional offers that will put money back in your pocket. Again, ask for M.J And don’t forget to ask her about the deals on mattresses!
Great experience! Brandon was very helpful and conscious of us needing some space to make a decision. It’s annoying when sales associates follow you and don’t leave you alone to talk amongst yourselves, but Brandon didn’t do any of that! The only negatives are that the store has somewhat of an “outlet” store appearance inside (Like not super squeaky clean, but not messy either) and that the sales don’t stack on each other. Had some great clearance pieces...they don’t deliver clearance items anymore, but Brandon told me about Bunjii (an app that’s like Uber but for furniture) and that was super helpful! We just submitted a request for our furniture pickup/delivery and they picked it up at the store, brought it to our house, and installed it and everything! I’ll definitely be back the next time I need some furniture.
(Translated by Google) Quick, friendly attention and in my language. (Original) Atención rápida, agradable y en mi idioma.
Great deals and our salesperson Barack was so helpful and patient with all of our questions.
The manager M.J., at the Ashley's Furniture Store in Hickory Hollow was so patient and professional ! U. Hill
Very very poor customer service. Manager was very rude and was not helpful. I would never go to this store. Franklin branch is better.
I went in looking for living room furniture was approved I was so glad and M.Jay is the young lady who assistance me and she was very helpful. I would recommend other people to visit Ashley HomeStore. Thanks
The moment I walked into the store the customer Service was excellent. I was greeted by all the workers. The manager was amazing also. They educated me on all the products they had available. My experience was Awesome. I recommend anyone looking for furniture please go there your experience will be awesome.
Easy to work with. their selections on furniture was amazing. Customer service was excellent the entire time. I was greeted with a smile.
The sales manager was great and worked with our needs and wants to our likng!
Amy was really helpful. Had me in and out with everything i needed.
Brandon did an outstanding job of helping with purchases for our new home at the Antioch store! Great customer service and good selection.
Very friendly & patient, best price in town but don't accept cash(covid 19 issue) that change in future
Meghan and I went shopping for the first time and we would highly recommend going back to Ashley HomeStore. Oreo @ the 100 Oaks loaction helped us out and she was straightforward and incredibly kind and funny! She is great and would go back to her in a heartbeat for future purchases! We bought a brand spanking new couch and looking forward to the delivery!
Bunch of clean cut young men and women willing to help with everything. Great store
This is our 3rd time purchasing from the Ashely Outlet Store. They always welcomes us in a kind and sincere way and makes us keep coming back! They goabove and beyond what is ask for when they research furniture for us! They are good! We love each piece of furniture we have purchased from this outlet! Everyone overall is so kind and helpful!
Brandon was great to work with. Very knowledgeable about the couch and mattress we were interested in. Gladly bought the mattress during our visit since they didn&'t have the couch on hand.
Ashley HomeSture NASHVILLE is a very clean well stocked organized furniture store! The layaway exceeded 6 months and upon return, all the business was in order and the special needs customer was treated curiously, with patience and respect .We are confident that the delivery and set up will be handed as professionally From the SALE to our door ASHLEY HOMESTORE NASHVILLE is our home furnishing store. Sincerely we THANK YOU!
Jordan and Brandon were great in assisting me even though I didn’t buy but I don’t understand why your store is open shut down you’re exposing your wonderful employees for no reason to this virus let them stay home and be safe
I was looking for matching end tables and a coffee table for my living room, and since it&'s so hard to find matching sets I decided to come to Ashley HomeStore Outlet. Many of their items have minor cosmetic blemishes (some major and they discount accordingly). I found my coffee table and 2 end tables almost immediately and the price was right for $408 for the whole set. Barak was really helpful and gave us suggestions on matching and followed us around to check prices on the clearance items. Will be back for sure to furnish rest of the house. Side note: it helps if you have a truck, the only delivery they offer is arranged by 3rd party, but all the heavy loading you ought to be prepared to do yourself if you want to save money on delivery.
I was looking for matching end tables and a coffee table for my living room, and since it's so hard to find matching sets I decided to come to Ashley HomeStore Outlet. Many of their items have minor cosmetic blemishes (some major and they discount accordingly). I found my coffee table and 2 end tables almost immediately and the price was right for $408 for the whole set. Barak was really helpful and gave us suggestions on matching and followed us around to check prices on the clearance items. Will be back for sure to furnish rest of the house. Side note: it helps if you have a truck, the only delivery they offer is arranged by 3rd party, but all the heavy loading you ought to be prepared to do yourself if you want to save money on delivery.
They’re very welcoming and personable. They greet and ask throughout your visit if you need any assistance they’re there to help with no pressure. Always have discounts going on.
You can find good deals here if you're willing to look. But this store is pretty unorganized. As we picked out furniture from the as is I would expect the store to start bringing the items towards the front. Instead they waited to the last minute. We had to wait for the register to be counted and a few other things. It is not very efficient at all. The entire experience was so time consuming and stressful. It seems they only have one person to move stuff to the curb. We ended up carrying our couch through the store on our own.
Sam was very helpful and was able to work with us to fulfill all our needs within our requirements. Overall it was a good, no pressure experience with little hassle.
We purchased all new furniture here and love every piece for our new home.
This has been by far the absolute worst customer service experience that I have ever had. I purchased a sofa from Ashley a little over 1 year ago. There was a manufacturer default that occurred and I have requested service on the sofa. Spoke with the first customer service representative on January 10th 2020 and was hung up on because there was "nothing they could do". When I called back, an request was sent in for service. After 72 hours of waiting on their 3rd party repair company to call me, still no follow up. Called back to try again to have the service rescheduled and finally was able to get it taken care of. Service scheduled for over a month out. Waited and the repair company finally came by. They spent 10 minutes looking at the sofa and said they had to order parts. I am now 2 months into this process with no end in site yet. Every time I have reached out to speak with a supervisor, they are magically "in a meeting" at all times of the day. Now that I am moving back to Ohio, they are now saying they do not have Techs in Ohio that repair furniture. I highly recommend NEVER purchasing furniture from this retailer.
Great place! Matthew A was very informative and worked to give me the best deal for what I was looking for.
I have bought 3 pieces of furnitire from Ashleys. I have been extremely satisfied with the quality. My sevice and experience in the store as been amazing. I will most definitely be purchasing more furniture from them in the future
Staff is extremely unhelpful.
Good variety
I was received with a great welcome it was as if i was getting home and not to a store. Great people 💯
Just let me shop
MJ was excellent and very helpful!!
This place has lots of great furniture at a very reasonable price , just need to be patient and do not I repeat do not expect a Galleria service ! Just understand that you are already paying a low price. Great place I like it
MJ was very helpful and knowledgeable about the products they have at Ashley.
I came in there knowing exactly what I wanted. I was helped right away by an associate. At first they attempted to sell me other things than what I had asked for. I then found another associate who answered all my questions for me. Mark sat me down and was able to get me approved for the furniture I wanted right away. My furniture will be delivered next month on a day that I setup. Wasn’t expecting to leave with new furniture ordered right away but glad I did!
Revised my previous review. They are fixing the issue with my sectional.
The salesman Faith was rude. He followed me around the store like a stalker when I asked him just to let me look first and then I would talk to him. When I said ok I have a few questions he didnt know the answer to anything. When I got frustrated he became belittling and rude. Jacob the manager was too busy to take care of customers because he was playing on his cellphone. When I asked him if he could help, he was equally as rude. I was on my way out the door when Amy caught me. She was very nice and knowledgeable. She was great. I ended up buying 4 things from her. She should be rewarded. The entire hour I spent in that store, she was the only one hustling and keeping people happy and selling furniture.
Great
Went in looking for a discontinued item to add to a sectional I purchased 4yrs ago, Matt didn't even blink an eye, he found the piece at another location and had it shipped to local location for me to pick-up. Couldn't have asked for more! Thanks
ZERO STARS. I will never shop at this location or with Ashley again or refer anybody to go to this store. I bought my furniture on Black Friday and I went to pick up my furniture from the warehouse on my pick up date (a little over two weeks after the purchase date). The representative at the warehouse told me that my order was canceled TWO hours after I purchased my furniture in the store and that I needed to go back to the store to see what happened. I didn’t receive any emails, calls, or any type of notifications that my order was canceled. No one could explain to me why I wasn’t contacted or why my money was never refunded, just that it was an internal error. I rented a truck and took off from work just to get my furniture. I ended up having spend extra money on miles from having to go back and forth from the warehouse to the store. After waiting several hours in the store, the store manager told me I could pick out another set in the same price range that I originally bought the furniture for( which was only one other set to choose from not including clearance), pick out clearance furniture, or get the loveseat to the original set that I order and wait however long it’ll take to get the sofa. He couldn’t give me a date because there were “40+” orders in queue. I picked out clearance furniture but was told I’d have to pay $200+ more and I wasn’t spending anymore money with them. So basically I was forced to pick a set that I am NOT satisfied with AT ALL and have to look at it everyday and be reminded of that terrible experience. I called customer service a few days after and the representative told me that the manager at the store had more authority than he said he said he did. Said he could’ve gave me the clearance furniture that I picked out without charging more, gave me pillows, or something extra giving the situation. I asked for a manager over the phone and the rep told me that a manager will call me back and I have yet to receive a call back and it’s going a month since that call. Ashley just doesn’t care about customer satisfaction, it’s clearly all about the money. Sincerely, An unsatisfied customer
(Translated by Google) I found precisely what I was looking for, very good attention and the process was quick. (Original) Encontre precisamente lo que buscaba, muy buena la atencion y fue rapido el proceso.
This store has been an absolute nightmare to deal with. I made a purchase in as-is condition, agreed upon and signed for the condition, and came back the next day to pick up. In the process of disassembling the desk to load into my car, they crew damaged it by flipping it over and kneeling on it. I have been given the biggest run around trying to resolve this and have not encountered a single helpful person. They say I am ineligible to for refund or exchange because I bought it as-is (not as-was, I guess). The salesperson who helped me was helpful, unfortunately he stopped working there in the two days that the call center gave me the runaround.They are sales focused, not customer focused. In fact, they have a counter on their front door and if they don&'t sell to you, it hurts their ratings (or something to that effect...they don&'t even want customers to use the main door for pickup).
Yikes I won't be back
Poor and unprofessional customer service!!!
Terrible customer service. Booked a sofa and dining table chair set on dec2. Sales executive promised delivery of dec 12. Accordingly I had planned a family party. But Ashley furnitures reneged on their promise. And did not even bother to inform that delivery is going to be delayed. Had harrowing time calling their service desk. Every agent that I called up promised me a different date. Finally reached out to this sales executive guy at Antioch. All I heard from him is it’s on it’s way out. Spoiled my weekend waiting for the delivery. And not to mention that I fell on my face as I had to call off my family party at home, at the last minute just because someone at Ashley just did not do his or her job.
I had a great experience at this location. MJ was very helpful and knowledgeable. We will definitely be back to purchase with her again!
Had to return or exchange a pair of pajamas that I had bought awhile back...couldn't find the exact item but found a set the same price....cashier helping me was very friendly and kind...made the transaction very easy.
Do Not purchase from this store! There are several Ashley stores in Nashville and this one is THE most unprofessional!! I have been waiting over 2 months for a refund from this store! I have a furniture piece refusal due to the piece not fitting in my home. $300+ was guaranteed to be refunded to me and the store has REFUSED to process my refund. Ive been to the store twice, called repeatedly, and have been going back and forth with Ashley corporate to get this done. Ive been told that only the store can process the refund and corporate has sent them multiple notes to process. On my last visit to the store they told me, to my face, that they put in a refund request from corporate. Two weeks later, still no refund, and corporate tells me they have not received ANYTHING and no refund ticket has been processed from the store. So they LIED TO MY FACE! I am in the process of reporting this store to the better business bureau because this is extremely unprofessional and honestly a crime. $300+ dollars I’ve been owed since September! $300!!!! This store is crooked and I plan on doing everything in my power to not only get my money back but stop others from shopping there!
Do Not purchase from this store! There are several Ashley stores in Nashville and this one is THE most unprofessional!! I have been waiting over 2 months for a refund from this store! I have a furniture piece refusal due to the piece not fitting in my home. $300+ was guaranteed to be refunded to me and the store has REFUSED to process my refund. Ive been to the store twice, called repeatedly, and have been going back and forth with Ashley corporate to get this done. Ive been told that only the store can process the refund and corporate has sent them multiple notes to process. On my last visit to the store they told me, to my face, that they put in a refund request from corporate. Two weeks later, still no refund, and corporate tells me they have not received ANYTHING and no refund ticket has been processed from the store. So they LIED TO MY FACE! I am in the process of reporting this store to the better business bureau because this is extremely unprofessional and honestly a crime. $300+ dollars I’ve been owed since September! $300!!!! This store is crooked and I plan on doing everything in my power to not only get my money back but stop others from shopping there!
Perfect. I went in with the intentions of getting a bed frame for my girlfriend and I. We go in and we’re kindly greeted by Sam. She was awesome. She helped and added personal input, not just being pushy and trying to sell me on what she would make the most off of. As someone who has worked in sales for 2+ years and now in management; I’d be thrilled to have her work for me. She helps customers first and puts the sale second. Fantastic experience. My girlfriend and I couldn’t be happier with our purchase and the excellent information provided to us. Top notch!
(Translated by Google) Excellent place to buy furniture at a good price (Original) Excelente sitio para adquirir muebles a buen precio
At first, this place seemed great. The manager, Ben, was very friendly towards my roommate and me. He sold us a couch and we added on an extra delivery fee for convenience....which ended up being the most inconvenient situation and I would not recommend it to anyone. The delivery person apparently came to the apart, but never called us. They tried to reschedule but during work hours and we couldn&'t take off work again. Then, we picked it up ourselves but didn&'t get the delivery fee back. Once we unwrapped it, we saw that it was the wrong color.....Throughout this process we called multiple times a day for 3 weeks and ended up getting hung up on, had to take off work, never got calls back, find our own truck, and STILL never got our money back. Then, I went to the store and they said they could give $50 back. Even though the delivery fee was more. Then after being in the store in person and having him look at the receipt, he said we could get it back. But nothing more than that. Even though we had so many inconveniences. I would not recommend this place or any Ashley Home Furniture stores to ANYONE.
Really cheap quality....more like Big LotsThe only draw is the high interest financing for people - basically predatory
Really cheap quality....more like Big LotsThe only draw is the high interest financing for people - basically predatory
It was a pleasant experience to work with MJ.. she s the mattress expert in the Ashley HomeStore and was patiently enough to work with us and gave us a deal we couldn’t refuse to.. thanks for your help MJ
Staff is friendly and helpful - 5 stars BUT - definitely check the online prices against the ones they list in-store. Coffee Table in-store listed at $399, was listed at $319 Ashley online and available from Wal-mart at $260. Doubt every price and be prepared to haggle
Great prices and people you can’t beat their clearance prices. Thanks Sam!
Trash. Rude manager, customer service is shit, gave me attitude off of one question, saw some roaches on the ground. I know where I'm not going to to buy furniture.
Trash. Rude manager, customer service is shit, gave me attitude off of one question, saw some roaches on the ground. I know where I&'m not going to to buy furniture.
Jordan is a fantastic sales associate and helped me find everything I needed I’d definitely recommend asking for him.
Store bathrooms were filthy. Sinks has black stains. Bathroom stinked and so dimly lit you couldn't tell if you were hitting the toilet.
I had been looking for a sleeper sofa and dining room table for awhile and had been to multiple places in Nashville. I had a great experience and finally found the perfect pieces at a reasonable price at this Ashley HomeStore. Matt was the salesman I worked with and he made the process of finding what I needed so easy. Matt was informative and helpful of letting me know what my options were. I will definitely be back for future purchases and will ask for Matt to be my salesman again!
They text to me and said your dining table and 5 chairs are ready to pick up I got there on 10/12 to pick them up they said the base is not ready they couldn’t find it . And they bring 5 chairs was out of the boxes and has black spots on them and they try to loaded on my track I wasn’t accepted then they give me brand new one in the boxes .
The best service . We recommend this place . Thanks so much MJ 🤩🤩🤩
Very pleased with the help and purchases here A++ Big thanks to MJ very helpful on helping us find what we needed.
Everything good. Excellent attention. My love this place!!! Thanks very much MJ 🙏🏻🙏🏻💫
Love this store and the people but they expect when you go to pick up your box from the customer pick up spot in la Vergne to open your package right there and make sure everything is fine. Well I just spent $600 on a desk got home opened it and it's cracked in half. Sorry I didn't wanna open the 150 lb box and unwrap it at the warehouse then worry about having to get it all back in the box and in my Jeep. . . . . . now guess what. . . . I have to drive all the way back to la Vergne to switch it after its already out of the box. This is wonderful
I purchased a chair for over $1,000 a year and a half ago. They used PLASTIC on the recliner pull and it broke. I've literally now spent over 3 hours of my life being sent on a wild goose chase to try and get a service order (which I pay for because it's out of warranty) to no avail. I called the store I purchased from, they sent me to a closer store since I'd moved, they sent me to an 855 number, they sent me to an 866 number who supposedly finally created a ticket and sent it to the store. I call the store again and they have no ticket. I call corporate and they say this is a franchise store so I have to speak with their complaint department. They can't do anything and sent me to the provider they use to schedule direct. I call the provider and they don't take non-store service orders. I call the store again to try and reach a manager twice and got voicemail both times. I've left a message. . . what's the over/under on a callback? Not good. I still have a broken chair and no idea if I'll be able to get it repaired. I highly suggest avoiding purchases from this store!
They still have not refunded me. They asked me for my phone number yesterday in response to my yelp complaint, but NOBODY has reached out. I've responded to their yelp message advising that I am still waiting on a call, but no response. Looks like they are just trying to appear on Yelp to care about their customers, but obviously they do not. I called in today until they answered, and was placed on the phone with an "Alexis" at the store. I'm getting the same "it'll take 7 more days" runaround. Since this is SAME canned answer I have been told each time, I requested to speak with a manager or someone at corporate, and now I'm on hold for 15+ minutes without her coming back to check on me. I typed this entire update while on hold. ENOUGH! Can't wait to see this location shut down.
Wish I could give it Zero stars. Worst consumer retail experience I've ever had. Ordered furniture to be delivered Sept. 18 & 25th. It's Oct. 8 and still not here. Over the last six weeks since ordering, four deliveries (Ashley's "White Glove Service") so far have brought us: damaged furniture, furniture without assembly hardware, furniture we didn't order, mismatched furniture pieces that don't go together. I went to the store in person and found one of our beds in the clearance area being re-sold! I was allowed to bring it home with me at that time. Geez. ) The store manager Jackie was initially very helpful when she realized the many mistakes our new sales person made inputting our orders, and comped us a nightstand that wasn't delivered, also promised to replace the damaged table that was delivered. We did get the nightstand finally, thank you! But never received a replacement for the damaged table. And my son is still sleeping on the floor bc he was delivered mismatched pieces to the wrong bed. The delivery to correct this mistake and bring his entire bed was scheduled for tomorrow. I confirmed delivery when I received their text notification but within 30 minutes they emailed me that it was on back order! I called the number on the email, asked to speak to a manager, asked to have my issue escalated and "Precious" (she wouldn't give me her last name) refused to allow me to speak to anyone. Seriously! She literally would not allow me to speak to a manager or supervisor. She broken-record'd "I'm sorry ma'am but your bed rails are on back order". I didn't even order bed rails!! It's a storage bed that should come with roll slats. But she didn't care. None of them do. I have tweeted, posted on the Ashley Home Help Page, messaged CEO Chad Spencer on LinkedIn, called, emailed and texted this company asking for help and receive an auto-response at best. We've offered to drive to wherever the bed is and pick it up ourselves, but were told we weren't allowed. What do we have to do to get our furniture? Or get an answer? I can live with the damaged table at this point (although I shouldn't have to), but my son needs his bed. Adding pics of direct message exchanges and damaged table. Do not, I repeat do NOT, purchase anything from Ashley Furniture store 015 in Brentwood, TN. I wish I would have read these reviews before going to Ashley in Brentwood. I would gladly pay 10x more at Sprintz for the honesty.
Would leave zero stars if possible. They cancelled part of our confirmed delivery without sufficient notice, which we made clear was a time-sensitive need, so we cancelled our entire $6,800+ order on 9/10. We were advised it would take 10 days for a refund. 9/20 rolls around, still no refund, so I call into customer service (which is a national call center) to inquire further. They told me it would take another couple of days. I went ahead and disputed the charge with my credit card company, because it was reported to my credit balance and interest was going to start accruing if unpaid. 9/24, still no refund so I call back again. Told by a Viola at the physical store that the refund failed because "you [we] didn't provide them with the expiration date on the card," so that was why it hasn't gone through yet. This expiration date information was obviously on file somewhere, because the charge on that card already processed. Not wanting to argue, I provided the expiration date again. Viola said she'd expedite the request with their corporate accounting department, and then call me back once she hears from them. Not having heard back from her after a week (and still not having the refund processed), I called back into the store. Spoke with a girl this time named Andrea (I think), who said Viola was out to lunch. I advised Andrea that I have filed a credit dispute, a BBB complaint, and gave her the complaint number. She looked up my refund status, advised that Corporate Accounting had everything it needed, that the refund was already processed the day prior, and that it should show up on my credit card any day now or just a couple of days at the latest. Today is 10/6, the time frame they had to respond to the BBB complaint has passed without receiving a response, I still have no refund, Mastercard does not see that they reversed the charges, and none of the persons that were supposedly going to contact me about this (supervisors, accounting reps, Viola) have bothered to call me back. The salesman in the store who sold us these items, Seth, was very profesional and courteous. I hate that Ashley's delivery and customer service issues have ruined this sale for him. Looking at other BBB and Yelp complaints, it appears that this is a pattern of behavior for their corporation. Gonna shop elsewhere for our furniture. Still waiting on my $6,800 refund, and I will be filing a new complaint each day it is not received. Consumer Affairs is the next outlet I plan to report this experience to, followed by Google, TrustPilot, and any others I can think of. Clean up your act, or keep losing customers.
Great experience buying a coffee table for my apartment! Ryan was a great help and had my new coffee table loaded into my car in less than a half hour! Awesome customer service.
HORRIBLE experience. Please learn from my experience and DO NOT buy from here. I had people tell me and I did not listen and I wish I would have. The day of went great once we picked out everything and they were super nice and accommodating and it only went downhill from there. We were told that we were not going to be able to get our bedroom furniture for six weeks but that they could go ahead and give us our mattress with a metal frame and box spring a week out in the meantime that way we have something to sleep on in our new house. We were in the middle of closing on our new house so we made sure to reiterate that we had a separate shipping and billing address. The day came for us to receive our mattress and our two nightstands along with the boxspring and frame they promised. they call us two days before and they had the wrong delivery address so my husband have to take a half-day off work and go up to the store in person to fix the mistake that they made. With the new Address they told us it would be Saturday night before they can get us all of our stuff and we already had an engagement party planned for that night so my husband rented a flatbed and went to pick the items up himself after telling them that he was going to do that two times. He shows up Saturday morning and you guessed it- they had loaded our stuff on the truck and he had to stand and wait an hour before they could unload it. Only then did we find out that our mattress was not in and their response was "oh nobody called you?" So now we have no mattress to sleep on. They ended up sending him with just boxspring and two nightstands but no metal frame as promised. They said it would be a week before the mattress came in. When we got the nightstands home they were way too big for the room so I went back up there today in person to ask them about returning it. They said since we had gone and picked it up from the warehouse we would have to return it to the warehouse ourselves. I asked if they could pick it up when they came to drop off the mattress and they said they would "check into it". The customer service woman at the store in Brentwood took a personal call while working with my husband and when I worked with her today she was not wearing a bra (and continued to put her hand in her shirt and rub herself wtf)and essentially acted like I was Inconveniencing her. When I asked about the refund for the night she told me that I would need to call her to make sure she put the ticket through because "she works with a lot of people and she's definitely going to forget". You cannot make this up. We almost went with Havertys and I wish to God we would have. Make no mistake that I will retell this story to as many people as I possibly can so that someone else does not have to deal with the same things that we have in the midst of one of the most stressful times in our lives. I wish there was an option for zero stars. Update: nothing has changed and things have only gotten worse. I was called after I posted this review and keep being told "we will make it better" And nothing happens. We are now being told our furniture will not get here until 2 weeks after we were originally told Which is six weeks from the date that we actually bought the set. I still do not have the metal friend that we were promised they still have not come to take the nightstand and I still don't have any update I just keep being called and told they are looking into it. I broke down in tears last Friday and told the woman that I just wanted to cancel my order and was told there would be a cancellation fee and that I needed to contact the store where I ordered the furniture so I called that store and was put on hold for another 20 minutes only to be told there was no supervisor on site and they would take my name and number and have them call me back and I never received a call. I am an extremely passive kind person that does everything they can to put myself in other people shoes and try to be understanding but at this point I am contacting my lawyer and the Better Business Bureau. l
Great furniture selection for a reasonable price. Customer Service very attentive and informative but pushy. Went here to buy a bedroom set for my new apartment. Great quality! However, calling for an update on my order I was informed my bedroom set was to arrive in three different orders. Not all to be delivered on the same day as I was told by the sales rep. I was told the earliest date but not informed that it was only for one piece of my furniture set. Sales reps will manipulate and withhold information just to make a sale. Horrible business practice. Rooms to Go is right down the road so if you're in the area I suggest going there. Hopefully this isn't a common business practice in all Ashley Furniture locations.
Ashley receives a star for having wonderful furniture. They lose the others because of their "down your throat" and pushy staff. When we arrived, looking for a bedroom suit, we mentioned we just wanted to browse and were on a time crunch due to childcare. Over the course of 20 minutes of being followed around the store (LITERALLY, she was lurking around every other corner with her eye constantly on us like a spy) some of the many mini-convos were: "Of course you can browse, just let me know if you need any help. " (Not even a minute later) "Oh, if you like that piece you're looking at, you should see this one over here!" (As my husband and I were talking about a specific bed, the same woman came up with a mattress consultant) "You can't leave without just trying out a mattress. Let us show you the best sleep of your life. " After we said the second time we were in a time crunch due to childcare AND that we would pay outright, did not need an Ashley card) "Oh getting approved will take one minute, really. It'll save you a lot, too. Your husband said his name is Andrew, right? What's your last name and address? That's half of what we need and we can run this while you keep looking around!" Browsing means just that. We were looking for the right furniture at the right store to *eventually* make our huge investment of a purchase. This takes time, it takes browsing, it takes coming back sometimes. Our experience was the absolute worst we have ever had shopping for furniture. The saleswomen were complete snakes and they lost the Ashley business almost 8k we spent elsewhere because of their ability to bombard a couple. We will never return.
HORRIBLE experience. Please learn from my experience and DO NOT buy from here. I had people tell me and I did not listen and I wish I would have. The day of went great once we picked out everything and they were super nice and accommodating and it only went downhill from there. We were told that we were not going to be able to get our bedroom furniture for six weeks but that they could go ahead and give us our mattress with a metal frame and box spring a week out in the meantime that way we have something to sleep on in our new house. We were in the middle of closing on our new house so we made sure to reiterate that we had a separate shipping and billing address. The day came for us to receive our mattress and our two nightstands along with the boxspring and frame they promised. they call us two days before and they had the wrong delivery address so my husband have to take a half-day off work and go up to the store in person to fix the mistake that they made. With the new Address they told us it would be Saturday night before they can get us all of our stuff and we already had an engagement party planned for that night so my husband rented a flatbed and went to pick the items up himself after telling them that he was going to do that two times. He shows up Saturday morning and you guessed it- they had loaded our stuff on the truck and he had to stand and wait an hour before they could unload it. Only then did we find out that our mattress was not in and their response was "oh nobody called you?" So now we have no mattress to sleep on. They ended up sending him with just boxspring and two nightstands but no metal frame as promised. They said it would be a week before the mattress came in. When we got the nightstands home they were way too big for the room so I went back up there today in person to ask them about returning it. They said since we had gone and picked it up from the warehouse we would have to return it to the warehouse ourselves. I asked if they could pick it up when they came to drop off the mattress and they said they would "check into it". The customer service woman at the store in Brentwood took a personal call while working with my husband and when I worked with her today she was not wearing a bra (and continued to put her hand in her shirt and rub herself wtf) and essentially acted like I was Inconveniencing her. When I asked about the refund for the nightstand she told me that I would need to call her to make sure she put the ticket through because "she works with a lot of people and she's definitely going to forget". You cannot make this up. We almost went with Havertys and I wish to God we would have. Make no mistake that I will retell this story to as many people as I possibly can so that someone else does not have to deal with the same things that we have in the midst of one of the most stressful times in our lives. I wish there was an option for zero stars.
Do not buy from here as costumer service is horrendous, unprofessional and they deliver damaged goods. I bought couch/loveseat and bed room set. Buying process was fairly easy (I did it over the phone as I wasn't in the area yet but had already seen the items at a different location). I scheduled delivery. They came 1 hr early (I normally wouldn't complain about them coming early but it was in the morning so they called and said they were 5min away so I had to jump out of bed and rush to get dressed). The delivery men were extremely unprofessional and complained the entire time. They complained about the steps (I live in a standard 2 story house), complained that the hallway was long, complained about working on Saturday then proceeded to tell me about how they don't get payed enough- very unprofessional. They set up the bedroom set and that looked pretty good (although there is a fairly large area on the dresser mirror that has been obviously nicked and touched up with a sharpie. The love seat downstairs also looked ok. However, the couch had a rip in it which I pointed out (delivery people didn't mention it at all). I told them that I wanted it fixed or replaced and inquired how to do so. The delivery man said he'd take care of it and called somebody. He stated that the customer service department would be calling me that day. I told him that I was only in town for a few days so my schedule was limited. No call that day. I called Ashley store in the evening around 6pm and they said that customer service was closed. I waited for a call the next day. . . still nothing. I then called them the next day and after spending hours on the phone, I finally got through to somebody who stated that the damage had NOT been notated. So, i has to go through a long process to prove the damage. They then finally rescheduled for another delivery. . . another day off work. The next delivery, they give a 4hr window. They were about 30 min late but did call and let me know after the 4hr window was done that they would be a bit late. These delivery guys were at least much more professional. They removed the damaged couch and brought in another. The replacement couch was damaged as well. . . another day wasted. I again pointed out the damage. I asked the delivery guy if they inspect the items before loading onto the truck and he said they don't have time to inspect every item (the couch came completely loose- no wrapping or protection inside the truck). He again called his boss or customer service or whoever and was told they'd call me the next day. They actually did call the next day and scheduled for my next delivery. . . 3rd day taken off from work. I asked if they could inspect the furniture prior to bringing it as they had already brought 2 damaged couches. The lady on the phone was extremely rude and unprofessional. She said they have procedures already in place (those obviously don't work). Today, I am waiting for my 3rd couch to arrive. I was given a 4hr delivery window, they are 1. 5hrs late with no phone call or communication. I have been offered nothing for the extensive time I've spent trying to get non damaged products and for time spent on the phone. I've spent $1000s of dollars on this furniture and it's been a nightmare ($1000 for the couch that's damaged alone). I've taken 3 days off of work and still have damaged furntire * The supposed owner messaged as below. I sent my contact information. I have heard nothing from anybody. *Still haven't heard anything even though they messaged me and said that I will be contacted within 24-48hrs
Do not buy from here as costumer service is horrendous, unprofessional and they deliver damaged goods. I bought couch/loveseat and bed room set. Buying process was fairly easy (I did it over the phone as I wasn't in the area yet but had already seen the items at a different location). I scheduled delivery. They came 1 hr early (I normally wouldn't complain about them coming early but it was in the morning so they called and said they were 5min away so I had to jump out of bed and rush to get dressed). The delivery men were extremely unprofessional and complained the entire time. They complained about the steps (I live in a standard 2 story house), complained that the hallway was long, complained about working on Saturday then proceeded to tell me about how they don't get payed enough- very unprofessional. They set up the bedroom set and that looked pretty good (although there is a fairly large area on the dresser mirror that has been obviously nicked and touched up with a sharpie. The love seat downstairs also looked ok. However, the couch had a rip in it which I pointed out (delivery people didn't mention it at all). I told them that I wanted it fixed or replaced and inquired how to do so. The delivery man said he'd take care of it and called somebody. He stated that the customer service department would be calling me that day. I told him that I was only in town for a few days so my schedule was limited. No call that day. I called Ashley store in the evening around 6pm and they said that customer service was closed. I waited for a call the next day. . . still nothing. I then called them the next day and after spending hours on the phone, I finally got through to somebody who stated that the damage had NOT been notated. So, i has to go through a long process to prove the damage. They then finally rescheduled for another delivery. . . another day off work. The next delivery, they give a 4hr window. They were about 30 min late but did call and let me know after the 4hr window was done that they would be a bit late. These delivery guys were at least much more professional. They removed the damaged couch and brought in another. The replacement couch was damaged as well. . . another day wasted. I again pointed out the damage. I asked the delivery guy if they inspect the items before loading onto the truck and he said they don't have time to inspect every item (the couch came completely loose- no wrapping or protection inside the truck). He again called his boss or customer service or whoever and was told they'd call me the next day. They actually did call the next day and scheduled for my next delivery. . . 3rd day taken off from work. I asked if they could inspect the furniture prior to bringing it as they had already brought 2 damaged couches. The lady on the phone was extremely rude and unprofessional. She said they have procedures already in place (those obviously don't work). Today, I am waiting for my 3rd couch to arrive. I was given a 4hr delivery window, they are 1. 5hrs late with no phone call or communication. I have been offered nothing for the extensive time I've spent trying to get non damaged products and for time spent on the phone. I've spent $1000s of dollars on this furniture and it's been a nightmare ($1000 for the couch that's damaged alone). I've taken 3 days off of work and still have damaged furntire ** The supposed owner messaged as below. I sent my contact information. I have heard nothing from anybody.
Do not buy from here as costumer service is horrendous, unprofessional and they deliver damaged goods. I bought couch/loveseat and bed room set. Buying process was fairly easy (I did it over the phone as I wasn't in the area yet but had already seen the items at a different location). I scheduled delivery. They came 1 hr early (I normally wouldn't complain about them coming early but it was in the morning so they called and said they were 5min away so I had to jump out of bed and rush to get dressed). The delivery men were extremely unprofessional and complained the entire time. They complained about the steps (I live in a standard 2 story house), complained that the hallway was long, complained about working on Saturday then proceeded to tell me about how they don't get payed enough- very unprofessional. They set up the bedroom set and that looked pretty good (although there is a fairly large area on the dresser mirror that has been obviously nicked and touched up with a sharpie. The love seat downstairs also looked ok. However, the couch had a rip in it which I pointed out (delivery people didn't mention it at all). I told them that I wanted it fixed or replaced and inquired how to do so. The delivery man said he'd take care of it and called somebody. He stated that the customer service department would be calling me that day. I told him that I was only in town for a few days so my schedule was limited. No call that day. I called Ashley store in the evening around 6pm and they said that customer service was closed. I waited for a call the next day. . . still nothing. I then called them the next day and after spending hours on the phone, I finally got through to somebody who stated that the damage had NOT been notated. So, i has to go through a long process to prove the damage. They then finally rescheduled for another delivery. . . another day off work. The next delivery, they give a 4hr window. They were about 30 min late but did call and let me know after the 4hr window was done that they would be a bit late. These delivery guys were at least much more professional. They removed the damaged couch and brought in another. The replacement couch was damaged as well. . . another day wasted. I again pointed out the damage. I asked the delivery guy if they inspect the items before loading onto the truck and he said they don't have time to inspect every item (the couch came completely loose- no wrapping or protection inside the truck). He again called his boss or customer service or whoever and was told they'd call me the next day. They actually did call the next day and scheduled for my next delivery. . . 3rd day taken off from work. I asked if they could inspect the furniture prior to bringing it as they had already brought 2 damaged couches. The lady on the phone was extremely rude and unprofessional. She said they have procedures already in place (those obviously don't work). Today, I am waiting for my 3rd couch to arrive. I was given a 4hr delivery window, they are 1. 5hrs late with no phone call or communication. I have been offered nothing for the extensive time I've spent trying to get non damaged products and for time spent on the phone. I've spent $1000s of dollars on this furniture and it's been a nightmare ($1000 for the couch that's damaged alone). I've taken 3 days off of work and still have damaged furniture. Update: I waited until 2hrs after my delivery time. No call or communication, so I called Ashley to check if they were still coming. They checked and said that the item is one "back order" and wouldn't be available for at least another 8 days. I received a text confirming the delivery 3 days prior and they never told me that it was cancelled. So, I sat around all day waiting for the delivery as they never let me know it was cancelled. I also made a special trip 3. 5hrs away that day to be home for the delivery as I was out of town. I ask Ashley customer service how they're going to resolve the situation. They offer $75 refund- $75 for at least 4 days taken off work, an unnecessary 3. 5hr trip, and hours of hassle on the phone. I told her that was not acceptable. She stopped speaking to me from there like a child until I asked to speak to the manager. She put me on a long hold then came back on the phone and said that the manager was assisting somebody else and would call me back. I asked when I could expect the callback by. She couldn't give an answer. I told her that I expected a call from the manager by the end of the day. . . nothing.
Matthew was one of the best sales people we've worked with at a furniture store. The prices are reasonable and the selection is good. Great job Matt.? Thank you!
I cannot believe I am posting such an awful review bc this isn't me. My sales help (Sophia) was wonderful and I ordered my furniture a long time ago. However, I'm supposed to have a delivery tomorrow on 8/31 and nope, never got a call for delivery. They when I have to actually call they tell me it's pushed out to 9/21 !!!! By that time I'll be living in Nashville with NO FURNITURE! I am BEYOND pissed. If I knew this was the case, I wouldn't have bought from Ashley. They lied about delivery date and now messed my entire move up. I've spent about $5k w them and this is how I was treated. I'll never go here again. Highly DO not recommend and I hope Sophia finds a job elsewhere. SO PISSED!!!!
Great staff and store
Worked with Amy and bought 5 items. Got some great things and she gave a great deal and was very helpful. MaTt was also helpful setting up all of the payments. My new stuff looks great!!!
My all time worst experience with a store! Ever! I purchased $4000 worth of furniture. I was told part of my order was out of stock but there would only be a short wait for the out of stock items. My delivery was rescheduled multiple times. I went to the store multiple times to speak with a manager only to be told no one was available. I called several times too. Finally after two months I cancelled the rest of my order. I was told I would get a refund for the items and that never happened. I was even told on two separate occasions that a credit had been issued to my credit card and it would take ten days to process. That was 3 weeks ago and still nothing. I have contacted my credit card company and filed a claim. If I could leave zero stars for this review I would. Warning: DO NOT SHOP HERE.
It's too bad there are so many negative reviews regarding this store and the staff. I had nothing but a pleasant and wonderful experience working with Shayna and Brittany. I came in with an idea of what I was looking for as I'm moving next month. Shayna helped me look at different options for a couch, bed and kitchen table/chairs, and Brittany was so helpful with trying different mattresses to find the perfect one for me. Both ladies were so friendly and non-pressuring to make their sale. I appreciate all of the time they took with me (I was there easily for almost 3 hours). I would recommend either of them and if I need any additional furniture I would certainly contact and work with them again.
First experience of my life buying furniture. Ended up getting delivered a broken dresser paid over 700. Ended in a credit card dispute
I bought a couch here that got messed up after 4 days of owning it. It was a clearance couch so I was on my own. After explaining this to the district manager he told me to go back to the store and grab a new one. The store manager Ben was extremely helpful! Go see Ben and the good prices at the Antioch store!
Avoid this store at all costs! Worst customer service experience I have ever had. Not to mention the shoddy quality of the furniture. I was assured a credit returned to my account more than a month ago, and am still waiting. I have spoken with no less than 5 people at the store (including the store manager) who have all assured me that they would get the issue resolved. I have been given the runaround and have been placated with promises. Extremely frustrating and I will never shop there again. But if you do decide to shop there, don't ever settle for the price the store gives you. Always go online to Ashley. com and see what the real price is. The store is notorious for up-charging!!
Amazing shopping experience! Great prices and excellent service! Very nice and not pushy from when I entered to when I left. Sarita was super sweet!
Amazing product... great service... incredible prices on clearance furniture.
I did send an email but did not hear back. My furniture finally arrived exactly 6 weeks from the date I purchased. I like the furniture but you can tell it is what you pay for. I don't expect it will last longer than 5 years but I'm alright with that.
Poor customer service.Inaccurate information provided.Purchase of goods Tuesday was advised could get delivery Thursday.Delivery called to schedule delivery time for Friday- 5:30-8:30pm.Was told delivery on Thursday was not an option.Made arrangements for Delivery Friday- 5:30p-8:30pm.Could see there were previous issues on yelp noted and the same email was provided to &"reach out&" so my first choice was email them rather than list a poor review. (no reply)Delivery was not made until 9:30pm. paperwork clearly states if delivery isn&'t accepted could be charged additional delivery fee. Driver did offer to &"reschedule&" but again no promise the same wouldn&'t be a problem. Driver advised they were busy. Obviously customers time isn&'t as important or have any value to Ashley Homestore Outlet.Called the store direct to address issues. After 10min conversation was told &"call this number&" to find resolution.Followed directions given and again spent another 15min on the phone only be advised to email customer service. I brought to the CSR &"Lisa&" I was following the directions given and was asked to &"hold&" to which the line was disconnected after waiting on hold for a period of time. I have emailed customer service.I am posting my review to hopefully give others &"warning&" you might or might not get the service you expect.
I had a great experience yesterday with Jennifer. She was very patient with my family and I and helped us find exactly what we were looking for. I am overall very pleased with my experience at Ashley and I am excited to get the new furniture delivered!
Decided to look around for possible furniture and decor, Pulled into the parking lot and wondered if they were even open! Walked in and was never greeted, Walked past 6 employees and not one said a word! Guess what? I would never do business in this store!!! First and last time! I will be watching for your doors to close! So, My mother just moved here from Michigan and wanted to look at dining tables and coffee tables. Once again, Not one person acknowledged that we were in the store!! This store will not last in this area, Not one car in the parking lot. People are way to kind here in Middle Tennessee to have a store like this. Never again, All done with this store.
Very bad service unexpected delivery time didn’t come on time that schedule for it there customer service sucks will never recommend to anyone
I have had a very bad experience with Ashley Furniture. I ordered a new den set in early June. Was told it would be delivered before July 15th. I had to call to find out it was not coming until the end of July. No one ever called me. The day before delivery, I found out that only one piece out of 3 was coming. Now I found out it is two more weeks for the rest of my furniture. Each time, I have had to call to find out what was going on. No one ever calls me to tell me about delivery dates, etc. The customer communication is very poor. The overall customer experience has been terrible. It is like they are afraid to call me because the dates keep moving. If you do not mind waiting months for furniture, then this is your place. Not for me. Never again.
Made me a good deal on new livingroom suit and Matt was very helpful because I had him show me like 20 different ones before I chose...
Just purchased a sectional sofa from this store. It was a quick and easy process. The employees were very helpful.
I just want to thank Matthew for helping me get the bed I wanted. He was so nice and helpful.
Great experience today with Brittany. Asked us great questions to figure out what we wanted. Came away with exactly what we needed. She really helped work through all the options.
Our experience was excellent. We were looking for a 6 shelf book case that we saw on line @ Ashley's. They didn't have it at our location, so they ordered it from another store. Everything was professional and fast. The sales person and the manager knew exactly what we were looking for and took care of it. We were again impressed with the service. Thank you
NIGHTMARE!!! - Spent 3 Grand on a couch and I cannot get them to deliver. Not even the store manager will return a phone call as promised. We are 1- week from delivery date promised and still no couch. DO NOT SHOP HERE!
I could not give them a worse rating. I&'ve had to spend hours now between waiting on the initial delivery (which do not believe they will work with your schedule or even arrive on time) and correcting the mistakes that literally the salesperson made upon check out. They brought me the wrong furniture, made it my problem to fix, and did not even try to make it right. Eventually they got the correct furniture to me, but it took hours of me going out of the way to correct their problem. I personally am disgusted at the price I paid to get treated so poorly. This is not right. Literally f*** Ashley furniture, their untrained staff, and terrible customer service. BTW DO NOT BUY FURNITURE IN STORE. They mark it up several hundred dollars compared to online prices, so they have wiggle room to haggle. I know for a fact because they did it to me and I brought this issue up.
Disappointing Experience. I should have read the other reviews as I've experienced the same. Ordered furniture in store on June 26. Set delivery for July 10. I called to verify delivery myself and was told yes delivery is scheduled for July 10 but the furniture will not be available until July 16 (What?). So I scheduled delivery for July 17. Just called the store to confirm delivery on July 17 and was told that delivery was scheduled for July 18. She could not give any details on who or why the change ("all I can tell you is what's on my screen"). Directed me to the scheduling phone number. Called and was told from a new person that delivery was scheduled for July 18 but that the furniture will not be in the warehouse until August 2 with delivery potential of August 26. "We have no control over what the manufacturer does. " Why can't Ashley be up front when making the purchase? If they told me that it would be two months before I received my furniture yes I would have gone elsewhere but they wouldn't have gotten this negative review. I just moved in and have NO furniture except a folding chair and air mattress purchased from Target. I will begin a new search for furniture and if I have better luck will cancel this order. This is my last experience with Ashley.
Ben was very nice and helped us pick out the furniture we had been looking for to complete our living and bedrooms. He helped us to find great deals and answered all of our questions about each product we looked at. We will definitely be back.
Ben was amazing and got us what we needed with no wait. Would go back and would recommend to everyone I know.
Today was my second time visiting this location and making another purchase. The service was as awesome as my first visit! I will always go here to buy my furniture. They have awesome deals and are great to work with our own prices. I highly recommend them!
A place where I like to shop.
Matthew was wonderful to work with. He was very knowledgeable and made the mattress buying process enjoyable.
My daughter bought a bedroom set and was looking forward to it being delivered. Not only was there a huge scratch on top of the footboard but the dresser wasn't delivered because it was on back order and no one called to let us know. Waited an additional week before finally receiving it but still we had to chase down the whereabouts of the dresser. Lousy experience with delivery for sure
Really high pressure sales tactics they work on commission
Great experience all around! MJ Villalobos was hands down amazing and made sure all our needs were taken care of. Highly recommend this store over all the others.
Bought a bedroom set and found damage to most all of the furniture had damage. Called to have fixed or replaced. Only night stand was replaced. Never heard from them again. Now we are moving and found more damage on the inside of 800 dollar dresser.
Thank you Megan for reaching out and rectifying the situation for me. I'm glad that you understood and recognized the companies error and refunding me my full amount. My family and i appreciate it more than you know!
Customer service here is absolutely horrible. We purchased furniture at the end of April that was supposed to be delivered June 8th. They called and confirmed the delivery two days before and only one item wasn't going to be delivered out of 5. Day of delivery arrives and only 2 pieces were on the truck. Store manager as well as customer service wouldn't call us back like they said they would and the dates for delivery kept getting pushed back to the point that 3 pieces would be delivered supposedly June 18, and the rest either in August or half past never. Save your money and go elsewhere, somewhere you can get better quality furniture as well as, you know, actually receiving your furniture.
(Translated by Google) All the furniture very nice but expensive (Original) Todos los muebles muy bonitos pero costosos
If I could leave less than one star I would!! I was so excited to buy my living room furniture here and it has been nothing short of a nightmare! Two delivery dates have already come and gone and still no furniture. Bought the furniture in April with everything in stock but the couch and chair and now they have NOTHING in stock and saying our order is further delayed with some of it not even coming until July!! This is ridiculous!! I called customer service and they were so so rude and very unhelpful. I asked to speak with their manager and they refused to get one on the phone for me. After multiple trips to the store I still have no furniture and have zero faith In this company. I will NEVER buy furniture from here again and I will do everything in my power to make sure everyone else knows how much they don't care about their customers.
(Translated by Google) The girl who treated me super excellent Very attentive and patient, super good prices (Original) La chica que me atendió súper excelente Muy atenta y paciente, los precios súper buenos
Overall we had a good experience here. The staff were very helpful, but look up the price of what ever piece(s) you decide to buy on the Ashley website because we found that sometimes it's cheaper and they will match that price in store. Overall we liked shopping there.
I would like to start off on giving a little information on the events leading up to today. On May 13, we purchased $7,364. 03 worth of items to be delivered on June 11th from Jennifer "Jenny" Burleson in the Brentwood, TN location. On May 14th we came back in, after we realized that the couch we purchased would not fit in the room. She assured us that it was no problem and helped us make the correction. We made an exchange to a different couch, resulting in a credit of $725. 57. I was advised that we would have the credit within 7-10 days. On May 28, I called your Customer Service department, to check on the status of the credit and confirm the delivery date. At that time I was advised that I would have to go into the store to check on the credit, and that my items would not be available for delivery until June 18th, with one item not until July 2nd. That same day, back into the store and spoke with Viola, who advised that she sees that the refund has been requested, but the refund department has been behind and just to give them a few extra days. She also confirmed the same shipment dates that I was advised over the phone. On June 2nd, my husband and I went back into the store, as the credit was still not received on my account. At that time, Viola and Jenny both assisted us, advised that the credit should be posted to my account the next day, and that I will be receiving a call from corporate with regards to my refund. When we inquired about our shipment date, we were told that the items would not be shipped until July 5th. We have two small children, whom are currently living out of boxes, one of the items purchased is a bed for our daughter. Unable to wait any longer we advised that we would like to cancel our entire order and we would receive a full refund as the items had not shipped yet. Then on June 3rd I still did not have my first refund, I again try your customer service team, and speak to Jessica she sees the refund is still "in Process" I then ask, if she can confirm that the other refund is in process as well. She says that she does not see that our order was cancelled and that it is still in process. She advises that I need to go into the store and I will have to handle it in there. I drive straight to the store, and ask to speak with a manager. I was directed to Ashleigh, she advises that she sees the credit is there, but is unsure why it was never put back on my card as of yet. She gathers some information from me, and assures me that I should see my credit over the next few days. She was kind, apologetic and understanding. I explain to her that I also would like to confirm that our order was cancelled yesterday, and to see if she can see if it in process. She informs me that the order was not cancelled, but she will take care of it now. As we are discussing, another associate, Jackie, comes over and starts looking as Ashleigh's computer, and asks me why we are choosing to cancel. I explain to her the time line above with regards to the shipping dates, and she looks at me and tells me that is not true. That my items will be ready by June 5th. I asked her, why, just yesterday we were being told that our items would not be ready until July? She said that she didn't know, but the items are ready. I explained that we still needed to cancel, because we were under the impression, yesterday that our items were cancelled, so we went to another store and purchased everything that we needed and those items were set to be delivered Wednesday. She said, well cant you cancel those items? I advised that we cannot. She said well, your going to have to pay a 10% restocking fee, cause these items are ready to be delivered. I advised to her that it is unacceptable, that because of misinformation done by your employees, we should be penalized a restocking fee. She explained, that she cannot control misinformation, that I have to pay it and its not her fault, so we have to pay it. Also that Viola does not have the authority to tell us when items will be shipped or to confirm the refund amount. I then asked why I was being told July 5th. She said one of the items would not be available until July 5th, but the majority of the items will be available by June 5th so I am responsible. She stated that she sees a delivery date of June 18th scheduled in the system. I asked, if the items are now available, why am I being told they will not be delivered until June 18th. She said she didn't know, and that's not her problem, but I will still be responsible for the delivery date. I have never been treated so poorly by an employee on the floor of store. I contacted the Customer Service team, I was told that the store was wrong, that I will receive a FULL refund and that someone from corporate will contact me. I still have NOT received my refund, a call from corporate or any response to my emails that have been sent.
Had a horrible experience at this location the lady at front counter is the rudest person I've ever come in contact with and they way she treated her saleslady was so condescending I'll never patronize Ashley Furniture again did not get my 90 warranty on a mattress I paid $1000.00 for told me it was as is..My bed was delivered damaged and they have yet to send a service tech to replace the damaged part.. Terrible customer service shame on you all.
Horrible experience and the Lady at the front desk is the rudees..I will not be patrononizing Ashley Stores ever again.
Had a horrible experience at this location the lady at front counter is the rudest person I&'ve ever come in contact with and they way she treated her saleslady was so condescending I&'ll never patronize Ashley Furniture again did not get my 90 warranty on a mattress I paid $1000.00 for told me it was as is..My bed was delivered damaged and they have yet to send a service tech to replace the damaged part.. Terrible customer service shame on you all.
Although I haven't received my furniture yet, my experience at the store was phenomenal. I was greeted as I walked in the doors (always a plus). I was also given an opptunity to browse for some time before someone (Ben) came to my service. He was personable, attentive and helpful with working within my budget. I'm glad I finally had an opportunity to go to Ashley's, there were some great deals.
Found a great deal on a discontinued bed. Love it.
I would buy from here again. We bought a real leather sectional from here, we did have a few issues with the delivery, but they worked really hard and straightened everything out. So far it is holding up well and since it was priced about the same as the fake leather we could not go wrong really. My dogs approve of the couch as well.
Excellent shopping experience with our salesman Faithi. He was very helpful and pleasant to work with. Will definitely come back.
The staff at Ashley furniture were friendly. I shopped all furniture stores and they had what I needed.
Poorly merchandised .
Update on 5/10/19: strikeforce responds to reviews here as if they will make it right. Not so. I emailed as instructed and got no response. It appears to be a sham to make people think the company is taking care of issues.
Amazing experience! Incredible employees that are very helpful. Ask for Erica, she’s awesome
Worked with Dres the store manager . He was amazing and wasn’t pushy or made me feel rushed to buy
Beware!!! If you buy a pillow from them, it is a final sale EVEN IF it is still fully packaged in sealed up plastic and box. They do not tell you this at the time of purchase. So if you find something you like better elsewhere, you are screwed. They should express this policy when someone is making a purchase.
I didn’t know that if Ashley Furniture gives you credit it shows up on your credit like you owe them the full amount. They supposedly gave me 1600.00 in credit. It’s shows on my credit as thoughI own them the entire balance whenI only owe them 400.00.. That’s unacceptable for me..
I brought a chair and a small desk. For 275 dollars. The chair is a adjustable perfect for the desk or for sewing on my sewing machune
Great customer experience. Answered all my questions before I made the purchase.
I had an AWEOME experience today with Viola at Ashley HomeStore. She was so sweet and helpful and explained ALL details that I needed to know and was concerned about. I haven’t purchased new furniture in years and i can’t wait for my new couch and love seat to be delivered! Thanks so much!!
Read the reviews. Sad I didn't earlier. While buying a coach and love seat I was told those two pieces would take 10 days to arrive. This worked with our timeframe, so we decided to place an order. The following day we received a call from the delivery company saying 7 weeks out. I immediately called the store to cancel my order and was told there'd be a 10% cancellation and that Seth who sold this to me would be sending me over some other recommendations. I was ok with this because we really needed a couch. 3 days later I didn't receive a call or email so I went ahead and called back in to cancel. I was informed that the person on the call couldn't cancel my order and that only a sales manager and/or Seth could do it. 2 days later. . still nothing. . . I called back to confirm cancellation. Only after sitting on hold for a while the order was finally cancelled. LONG story short. The sales reps are only there to make money. Ashley HomeStore does not care. They are currently changing ownership and have pretty much given up on caring about the customers. This is now obvious after reading the reviews. On to the next!
My husband and I browsed about 25 mins hoping the sales persons would end their conversation and offer to help since we were looking to buy. Never did & I'll never patronize another of Ashley's establishments because of this poor experience
Great store. Great service. Lacy M., Is a great sales person very understanding and works to get you the best deal. They also have the best deal on a new midsize recliner in town.
Brittany Holt was very helpful and knowledgeable when helping us choose a mattress. We went 3 weeks ago and returned today to make our purchase. Not only did we buy the the mattress and base we also purchased our bedroom set. She went over all our options in terms of 25% off and interest free options, protection plans. She was very accommodating. Jackie was also extremely helpful. This was a very pleasant experience.
Very friendly and helpful staff. Ben and Ismael were great!
What I thought was a pleasant experience turned into a nightmare when I went to pick up my living room set for my new home. The service was poor. The loader was angry that he had to put the furniture in my truck and asked me if I brought someone with me to help load. Then once I drove to the pick up area I was told two pieces of my set had been sold to another customer but they’d fix it by giving me the dinged up floor models or let me wait days or weeks until they find and receive new pieces. I was furious! So I demanded a refund. Man said they refund the same way their customer paid. My electronic check cleared in two days but I was told I’d have to wait 5 to 10 days to be mailed a check. NOT TRUE! I called the 12th day and a different employee told me those checks take up to 21 days to be received. Store manager should have issued a debit refund since it’s the same bank account. Worse buying experience in my life. I recommend you NEVER shop at Ashley in Antioch.
The employees are very nice to the costumers.
The customer service was wonderful. Great personality and on point with their knowledge of their products. I would definitely recommend going to Ashley Homestore Outlet in Antioch.
Helpful salesperson. Buy it when you see it... most items have been discontinued.
Excellent customer service ' very friendly. New manager from Chattanooga Tn . Made us feel right at home when it came to details of furniture and cost is very affordable.
I enjoyed shopping at Ashley Homestore Outlet. Matt really helped us out. He made sure we left with what we wanted and it was in our budget! Would definitely shop here again!!
I came in about 20 minutes to close and MJ was super patient with me while I changed my mind a few too many times. I can't wait for my new sofa and hopefully there are no issues there. I might go back and get the matching loveseat.
Do not ever buy from this store. Prices are way cheaper online and I never even ever received an order receipt. Stay away from buying here. Their customer service after purchase is non existent.
They were very sweet and helped me get the sofa I wanted in my price range.
Great experience & DeSoto waited for me almost 1 hour after closing time with no hurries at all, will be back. 👍
Nice people and good service
Great help finding something specific!!! Staff went above and beyond over the phone and then once we got in store the team worked together to get us greeted and taken care of!!
This has been hands-down the absolute worst buying and customer service experience I've ever had. I didn't think to read reviews before making my purchase, but I can honestly say I'm not surprised to see that others have had a terrible time with Ashley as well. I won't take the time to detail my experience other than the fact that I placed my order in early December 2018 and after five (literally, five) delivery teams came to my house with either damaged pieces, wrong pieces or no pieces at all, my furniture is still not to my satisfaction three months later. I was also told I'd be receiving a refund on my delivery fee and that was a month ago. Also, when I placed my order with Seth, he said the delivery fee would be $60, but I was charged $79. 99. I keep getting ping-ponged back and forth between the store and their customer care center and no one can tell me anything. Ashley, a manager at the store, said I would receive a refund in 7-10 business days and I haven't seen that. Shauntez at the customer care center won't even get on the phone with me. I've reached out to Ashley's corporate office and am about to file a report with BBB because my level of frustration is at a 10. Buyer beware - I hope others have the sense to read the reviews on here before placing an order. I wish I had.
Mostly junk
Out of city limits . Outlet store Prices are as high as sine showroom inventory
We had a wonderful experience at Ashley HomeStore Outlet in Antioch. We drove an hour to get there and it was worth the trip. Great selection at great prices. Our sales person Faith was very helpful and we will return for our next home furnishings purchase.
I had been reviewing this 1 King bed online for about 3 weeks now. I finally went into the store and had the greatest customer service. I was pointed directly to what I wanted by Tyler D. He was awesome at helping with the additional mattress shopping as well and informing about different brands and options with no pressure to purchase which is definitely important to me when I'm making purchases.
I needed a recliner because I'm having knee surgery next week. I called the day before and Mrs. V told me she would take care of me when I came in the next day. She was so nice and professional. I found a chair I liked and she took real good care of me. Thank Mrs. V
I just bought a chaise lounge with the help of Mathew. Still waiting on it being delivered this Saturday but I had a great experience and will definitely return!
The Girl name V she is so so helpful and knowledge about all product we are looking and she give detail information about item
Viola helped us make our first furniture purchase as a married couple. We bought a new sectional, rug, and some decor items. She was very helpful in helping us find furniture that would work well with our dog. Very kind, attentive, and willing to help us make the right decision. Highly recommend!
Viola took care of us today and did a fabulous job. She was very patient with us as we were having a hard time choosing between three couches. She gave us details about each piece and offered her suggestions when asked. She asked pertinent questions about our needs and space in order to help us decide what the best option would be for us. The pricing of this store is great. We came during a sale and bought a sectional from the front "regular" part of the store for a very affordable price, but they also have an outlet side that had really phenomenal prices with several high quality choices. She was really great with working with us on when we could get it shipped. We will definitely be coming back to the Antioch location due to both the prices and fantastic customer service.
Jim was very helpful and we made a deal that was beneficial for both parties. Appreciate the help!
Great experience
Had a good selection of furniture just could not find the right style to fit our decor. Good prices and friendly staff who were not overly pushy to get a sale.
We bought a couch from this Ashley store in early November 2018. It was a great deal on a very solid and comfortable couch. Today, February 7th, 2019 we finally received one piece after calling several times to find out when it would be delivered. There are two additional pieces of the couch that as of today have no guaranteed delivery date. One piece might be here at the end of February and the other might be here at the beginning of March. We had to pay for everything upfront, not like we got the option to pay for pieces when they arrived. If we were given realistic expectations on when we could expect the furniture to be delivered and we still decided to buy it - I would have no issue. I would strongly encourage people to be cautious about purchasing from Ashley. After all, there is a Rooms To Go and a Havertys Furniture in the same parking lot. Buyer beware.
This store is fun, and we found a cool table. As all Ashley stores though, the sales tactics are getting annoying. I want to be asked once if I need help, not three times. I also didn't like them asking for my email and address like that was a requirement for buying something. Back off Ashley. We know how to ask for help, and we know where you are located. Rely on your product.
I don't know where to begin with this review- ever since I step Foot inside this store it was a HORRIBLE EXPERIENCE! No wonder why they offer "sales" and cheap prices because you never get the furniture! Sofia our sales rep was at first great then after the sales was closed the customer service went down hill! It took 4 different deliveries to get our bed put together! The sales rep entered the wrong info for the rails at first and to get it corrected was just a MESS!!! The managers here are CLUELESS!! They should all be embarrassed to work for Ashley's! I was told 7 different times over all my issues I would "get a call back" that never once happened I ALWAYS had to call the store and then they have no idea why your calling! I have ordered furniture from Sprintz, Havertys and American Signature and not ONE issue!! I have had 12 multiple issues from this store since stepping foot! I will never ever buy anything from Ashley's and I suggest you don't either!! Quality is garbage and once they swipe your credit card and the sales rep get their commission, your dead to them!!!! I would give -1 stars if I could!!!!
Good selection, sales people were very helpful but also leave you in peace to roam around and shop. We ended up getting a great deal on a sofa and loveseat. It was delivered this week and we love it!
I had such a great experience in this store and it was my first time at this location! I came in with an idea of what I wanted and was able to get the EXACT couch I wanted at a CHEAPER price than expected/what was posted online. Viola, you are an angel my love! Thank you for your assistance and conversation. Perfect way to end my day! I&'ll definitely be back when it&'s time to get something else for my place :
Their sales team is helpful .and they try to match price with online price . They do everything in they're hand to get a good deal which is a decent bet compared to other stores which have fixed prices.
From the selection to the customer service I couldn’t have asked for a better experience. Tyler and Matt were exceptional. They were straight forward about pricing and made sure I got exactly what I wanted. They were pushy sales people and make my sister and I feel super welcomed and comfortable. I bought a gorgeous bed for a great price today!
As soon as I walked through the door I was approached by one of the salesmen who was very polite and generous. My plan was to just look for a dresser or two and I ended up getting a whole bedroom set and mattress which was actually needed. He definitely helped me with my purchases which helped a lot.
Update: it has been 3 weeks since I wrote this review. The day I wrote it I threatened to cancel my order so they brought it to me the following morning. But they didn't bring any box springs and forgot one bead rail. This makes 4 weeks that my daughter has not been able to sleep on her bed. I figured out that they could not give me the bedsprings after Seth told me he could through those in. I have called 15+ times and tried to get in contact with Seth and Jackie but they will not return my calls and at this point they are ignoring me. NEVER BUY FURNITURE FROM ASHLEY CAUSE IT WILL NEVER COME!! SECOND UPDATE: today my parents went into the store and told the manager all about our problems she went over to a computer put in the order and said they will be here on Thursday. Seth has told me he had submitted them to corporate two weeks ago. He straight up has been lying to me for two weeks. DO LET SETH SELL YOU ANY FURNITURE!! HE WILL LIE TO YOU FOR WEEKS!!
Very nice customer service. I haven’t received my furniture but I am very excited for it to arrive.
Im not sure if they arent knowledgable about the products they sell or are just trying to get a sell. Be sure to read the warranty protection plan before buying it.
The sales people were very helpful and highly attentive to my needs. They helped me to find exactly what I was looking for.
Update: it has been 3 weeks since I wrote this review. The day I wrote it I threatened to cancel my order so they brought it to me the following morning. But they didn't bring any box springs and forgot one bead rail. This makes 4 weeks that my daughter has not been able to sleep on her bed. I figured out that they could not give me the bedsprings after Seth told me he could through those in. I have called 15+ times and tried to get in contact with Seth and Jackie but they will not return my calls and at this point they are ignoring me. NEVER BUY FURNITURE FROM ASHLEY CAUSE IT WILL NEVER COME!!
(Translated by Google) the place is ok (Original) Está bien el lugar
This store was great. I didn’t realize it was an outlet store until I arrived. Went looking for a particular sofa that I liked online. They had one but I ended up not liking the color I thought I wanted. Ended up finding a clearance one that was perfect. Got it and the love seat for less than half of the price of the original sofa. Also found a seven piece bedroom set for a fraction of regular price. Staff was knowledgeable and friendly as well. Delivery was free because of the amount I spent. Only downside was it took a week for it to be delivered. Otherwise all good! Definitely check this place out!
Customer service was above and beyond the call of duty! I had an unusual request for a piece of furniture that had been discontinued. I was told that this location was about to receive the item. Viola, the assistant manager, was very kind and patient with me regarding my request, for I am in Texas she in Tennessee. We communicated for a couple of days until the item arrived. When it arrived she contacted me and I paid for it over the phone. Then she offered to haul it over to FedEx and send it to me (I paid FedEx directly, of course). We received the item today and were quite pleased although there was a very small amount of damage, from shipping I suppose. Thank you, Viola, for helping us with our request. I pray that business will continue to go well for you and Ashley HomeStore Outlet!
We were so surprised to get such a great deal on a couch that we previously looked at several times. It was such a good deal we couldn't pass it up. Great customer service!
Friendly service and was given a great deal
Only giving a 5 because they make internet prices. Be careful buying clearance while you are paying they’ll bring a broken piece from the back and load it up. Don’t worry you call corporate to replace broken pieces for free. To be safe stay with the furniture you inspect.
I was about to find what I needed for a reasonable price! Should have stopped there first.
I needed a quality couch that looks great on a budget, and after looking at three other furniture stores in the Antioch area no one else came close to Ashley Homestore&'s selection and price. Faith and Travis helped get me a great deal on a couch the fit my needs perfectly. Can&'t wait to have it delivered!
Staff was very friendly and helpful. Great products and good service.
Good deals can be found here.
This was my third trip to the Ashley Outlet and by far the best experience. Professional and friendly sales associates, great selection, and in-and-out in about an hour. Will return for more furniture.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
