Ashley Outlet | Antioch, TN 37013

Exceptional knowledge and customer experience!

Great location! Great Prices! Come on By 10am-7pm Monday - Saturday. Sunday 6pm. Hours are extended on holidays.

Bought a new couch from Ashley the transaction was easy. I knew what I wanted and I got a great deal. Delivery was fast and easy.

Charlie was amazing, got me just what I needed

Great experience with our purchase! Will shop here again!!!

Great experience, we found exactly what we were looking for. The store manager was extremely helpful. Will definitely be back.

The Ashley team gave extra effort to help me, fast and friendly customer service. Thanks.

Good furniture

We love this store! They have great products and great prices!

Great anppliances and even better customer service. James was very helpful and went above and beyond to answer any questions.

Today was the first time visiting the Antioch store. Salesman Chalie was very helpful in assisting me in finding that perfect chair. for my work place. He was very professional,patient and kind. I'm sure the next time I'm looking for furniture I would definitely check out Ashley store again. Very nice furniture and good prices!

My experience as a first time visitor to Ashley Furniture Outlet was an amazing one. Large part due to the care and customer service of Home Furnishing Professional James Ruffin. Mr. Ruffin spotted me from the tail end of the store and made sure to be the first to greet me and ensure I had assistance with whatever I needed. His professionalism from his appearance to the manner and way he talked to me was very very impressive. He is a leader of men and women and it shows the moment you walk into the store. He provided me with clear cut and honest information about the furniture and the store and made me actually tell a handful of friends I know to handle all their furniture shopping needs at the Ashley Outlet location in Antioch, TN.

Helpful and patient sales associat.

Bryan was totally awesome! We found the right recliner to meet my requirements! She is now home and I am very happy.

My husband and I had a great experience both time we entered the store. James was able to help us pick out the perfect bedroom set for our new home and his coworker Charlie was very helpful on making it ours. 100% would shop this store again.

James was very knowledgeable and he helped me to get everything I needed. Let me know what the prices would be and when I would receive my furniture.

James is awesome! Made us feel very comfortable and knows when to give time to look around. Very friendly and helpful!

The staff at this location was attentive, detailed, and fun to work with. Highly recommended!

Great and quick service

Great staffs. They're very helpful and being very professional. Great prices and delivery services.

My sister was shopping for the Ashley North Shore King Sleigh bed in her local community and was advised they no longer had any at the store or in the warehouse. After researching for a different Ashley location that might have it, we contacted the Ashley Outlet in Antioch Tennessee. Anna was very helpful, professional and went above and beyond by contacting a another Ashley location when she discovered they did not have the bed in their inventory. She made all of the arrangements to have the bed shipped to their outlet. I had to call her back to inform her my sister purchased the bed but still needed a North Shore Chest of Drawers. She was again very professional and was very courteous with all of the telephone calls I made asking her lots of questions. She was very knowledgeable and was able to reserve the chest of drawers my sister wanted. We were so happy with Anna and the great service she provided that my sister drove 2 1/2 hours to pay for the chest of drawers. I highly recommend shopping at the Ashley Antioch Outlet and ask for Anna if you want someone who will provide great service, very knowledgeable. courteous, professional and will go the extra mile for you to make sure you’re happy with your purchase.

Great prices with courteous, friendly & professional sales people makes this store a fine shopping experience.

It was the best service ever in my life. I love Bryan.

I love my pieces I got from Ashley Furniture. Everyone was polite and helpful!

Bryan and James were awesome. Very friendly and welcoming. At no point did I feel any pressure to buy anything. My wife and I fell in love with a floor sectional that was at a great price!

Sales rep was very helpful and curious! Alot of sale prices on different furniture and have financing available 12 months interest free

Great people

The Nashville (Antioch) Outlet store had an amazing selection with great discounts of Ashley furniture which my wife and I have been a big fan of for decades. They still had amazing no interest financing for the furniture we were looking for for our newly purchased home. Highly recommend Bryan and his fantastic team.

The representative was Awesome the Customer service was great she lead me through the process on line and everything was absolutely great love the sofa!!!! Can't thank you guys enough for everything!!!!

I was in and out in 30 minutes. Prices are great. Quality is good. Anastasia was so friendly and helpful. However, I am still waiting on my purchase. It was not delivered as promised and I have spent most of my day trying to contact someone, anyone, that can give me an answer but I keep hitting a dead end If this is how they do business, I will not do business with them again! Hello! Is anyone out there????

Was in and out in 15 min. Found what I was looking for and even got a great price I wasn't expecting Thank you.

James was amazing! We will go back to shop just because of his great professional service and awesome personality!!

Jay was very friendly and super helpful with helping us find something my wife and I liked. The staff here is also very friendly.

Long story short but overall I was very satisfied with the services received. The young lady that greeted us was very friendly. This process was over the course of a week and we visited multiple stores in the immediate area. I initially worked with James, then Brian and ended up ordering with Xavier since James was not available that day and we needed the sofa immediately. Brian was great in providing information on the products within our budget and the delivery options available. We ended ordering through Ashley outlet at the Antioch location because of the service and it was within our budget. Thank you Antioch team!

Service was great and friendly !

My salesman was great, and very helpful..will recommend him to someone else..and will be doing business with him again...thanks

My shopping experience was flawless. Xavier and Brian took great care of me. I came in, let them know what I was looking for and they gave me some great choices. We worked out a great deal. Couldn't have asked for a better experience!

Friendly and helpful staff!

Bryan was patient and made this entire process seamless!!!

The manager and staff were awesome. The manager was very knowledgeable and helpful.

James was great, very friendly.

The staff was amazing, friendly, and funny! They went out of there way to help me and I loved my experience there.

The staff was very helpful and Nice and the prices were very reasonable!

Xavier & Brian have great customer service and made a win win deal with us.

James was fantastic. He answered all of my questions concisely and made me aware of all the promos and financing options available. He even connected me with trusted moving services to help me get my times same day.

The associates were very helpful & ensured that I received top quality products & service.

Staffs are so helpful and good location.

Awesome place to buy great quality furniture Anastasia at the hickory hollow store, was super helpful and got us the best price for what we needed. The manager and other sales members were great at helping us load our items as well. Will be back to purchase in the future.

Anastacia was fantastic. Very enjoyable and affordable shopping. I highly recommend.

I like Ashley Furniture and thus was my first visit to the Antioch store. I had called earlier and Bryan answered and helped me out. Showed up a few hours later and Bryan did the paperwork and off I went. Very courteous and professional.. thanks Bryan and Ashley.

Great selection and wonderful prices. Employees were very helpful

James was excellent to work with and very friendly. He was able to help me find the perfect piece for my son’s room.

Ashley Outlet in Antioch was a great experience. Would recommend to anyone who wants great service.

Shopping there assisted by Xavier was an enjoyable experience. Your company is fortunate to have such a personable and dedicated employee. On a 5-star rating system with 5 being the highest, I would give him a 6!

Great experience. Everyone was extremely helpful. James Ruffin helped us with a dining room set and bedroom furniture. We will definitely be back.

I love this store, especially the workers that work there, they are always very nice and welcoming.

Great experience!! The staff was very helpful! They went above and beyond to make sure we found the piece we needed!!

So many wonderful things to say about this location and the staff members are a huge part of my great experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance.

Awful customer service. Could not get the furniture in my bonus room manager would not give a refund nor a store credit will never buy here again. Stay away from Ashley

Very helpful! Not a lot to choose from

The staff were all very friendly and helpful especially Anna & the store manager (I can’t recall his name right now)!

Xavier provided excellent sales assistance, was extremely polite and professional. It was a pleasure working with him. I enjoy all my purchases from Ashley and will continue shopping there for future needs.

Great service with patience!!

Awesome service!!!

The best things from the overall experience is was Anna she treated my granddaughter with kindness and love she is super nice if you are going to shop ask for her she is super sweet I purchased I Dinner Room table Tv stand and dresser and one mattress I was able to take with must of everything except my Dinner Room table I’m editing my review do to I send Someone the next day to pick it up at 7:20 Pm they says that they hade a hard day and to come back tomorrow to pick it up what kind of service that is I work in retail I have never tell a customer I’m to tired I hope the owner does something about it not fair for me know I have to make a third trip just because they did not feel to work

Aaww the rep who dealt with me was very patient and kind ! She did everything to ensure that I was happy leaving the store. Good customer service! Anastasia will certainly shop again.

Xavier and Brian were both extremely helpful, friendly, and knowledgeable. They respected that we knew what we wanted and they helped us get an awesome deal on the pieces.

Annatasia Campbell was very professional

Great experience!

I just had a very great experience at this store. Anna is the best salesperson I have come across and Bryan the manager of the store is the one I would recommend to any company.

NEVER COMING BACK! I drove 45 minutes with the intention to outfit 4 BEDROOMS in my new house and the doors were locked with staff ignoring me, then one person "shooed" my away with rude hand gestures pointing to the door with hours posted closing at 7pm -- it's 6:40pm and the web listing SAYS 8PM! Since no one wanted to be courteous and at least tell me they closed early for whatever reason and ask me to come back, I will take my business elsewhere.

Great shopping experience. The staff was very friendly and helpful. I love my accent chair I purchased 👍

Professional, kind, helped us pick out our furniture with no pressure. They went above and beyond for us. We appreciate them!

Great help, friendly guys willing to do whatever we needed, promptly. Helped set up delivery through a 3rd party, as well. Awesome experience! Thanks guys!

The environment was welcoming also everyone were so helpful.

Great service Bryan got me in and out with a smile. I’ve been looking for furniture that’s good quality and I found it. Thanks Bryan you’re the best.

excellent atention

Mr James Ruffan was great. Quick and straight to the point. Not a lot of talking and not following me around the store.

Well I need 2 ratings SHOWROOM Antioch personnel ARE EXCELLENT 5 STARS. WAREHOUSE MIDWAY RD SMYRNA SUCKS "ZERO STARS" ANGRY OFFICE LADY. ONLY 1 GUY PULLING ORDERS LONG WAIT 30 45 MIN. TO PICK UP MYSELF. It should have been staged when I told them I was going to pick it up myself today but no

The people over there they’re so nice.

Chair purchase was handled very well with James. Did not purchase living room furniture due pricing.

👍

It was a very pleasant atmosphere the sell person Anna was very very helpful and nice. I will be visiting this location again.

If I could give then no stars I would. A $600 TV console that I purchased two months ago is now sagging and the wood is cracking in three places. They says there is no warranty! Caution buying anything from this store!

Sales person very knowledgeable and super helpful. Great experience.

Annastasia was great, she made sure that the bedroom set I brought was the same amount that was posted online

James was very helpful and professional!

I had a very good experience everyone was very helpful thank you

Bryan and staff were very helpful. They also gave me a great price for the dresser I wanted. I had a very pleasant experience in the store.

This Ashley outlet is the best. I got an unbelievable deal and was able to take the furniture home the same day without waiting for any back orders like other stores.

Me and my boyfriend went in on Labor Day to find a sofa sleeper for our guest room. We had no intention of finding the perfect fit due to the small size we needed and particular color we had in mind. Boy were we wrong!!! Not only did the friendly staff help us find exactly what we were looking for but it was the perfect price!! 50% off the ticketed price 💛💛💛 the kind lady and gentlemen that are staffed there were so kind and helpful with helping us load our coach!! It was soooo heavy and Ishmael helped us with a smile the entire time. We greatly appreciate all the help we experienced at this location and we will be recommending all our friends and family to shop here! Thank you kindly 😊

Anna was great to work with and she recognized my husband and I after we returned to the store to purchase a recliner. Her assistance in finding the right color and style made our purchasing experience easy because of her outstanding customer service.

Delivery not complete yet, but in store experience with Isamill was great. Very patient during our visit. MI

Great customer service!

Absolutely incredible. Their team is extremely professional and willing to work with you. They are the best team I’ve ever bought furniture from. I would recommend going there. Great selection and great experience.

Ashley’s team was very professional and knowledgeable. Anastasia was very patient as she helped us with making smart decisions on our budget! The management team was very helpful with getting issues resolved with Acima!!! They went over and beyond to help our experience. The delivery team was prompt with notifying of their earliest availability. I received my delivery this morning and I’m excited! Thanks Ashley ❤️ Job we’ll done‼️

I highly recommend this place!! James was so awesome! He helped me and my fiancé with finding a couch for our new apartment! He was so friendly and gave us a great price!!

James was extremely helpful, as was his manager. They helped with financing. James sent pictures of furniture he thought I might be interested in and answered my questions before I even came in to shop. It was a very pleasant experience! Reasonable prices & they matched or beat the internet pricing.

I would have gave a 5 because the guy who sold me the couch was amazing. He went above and beyond to help me. The delivery guys got some dirt on my cushion. When they called to see how the delivery went I told the man over the phone. He said he would get someone out to take care of it. I said okay I don’t need to call myself he said no I got it. Few days pass by reach out to the sales guy he gave me a number to call they say send a picture soI did. Then they text back sorry this should have been reported within 72hrs. I text back it was I told the guy that called the day it was delivered no response. This is not how you should treat customers. I won’t be back. Yes I could clean it but I shouldn’t have too I paid for a service so this wouldn’t happen.

Great costumer Service, the associate helped us with all the questions and calculating prices. Delivery went great and on time.

Wemt in looking for a Sectional, found just the one for a Great price!! Now that it's been delivered, I am.a Happy, Satisfied customer. My Sales person (Diane) was very professional, along with her Manager, Bryan. Thank you both!!

James was the best and really took care of everything!!! He was very nice and professional

I was greeted by Mr. James Ruffin in the store . He told me the details of the store and about the clearance parts of the store as well . When I looked around and made up my mind, Mr . James assisted me , he was very kind and helpful and he has a wonderful personality too .

Bryan Mack is the man, and everyone there is super friendly. They have a great selection and always have monthly sales. I highly recommend using them for your furniture!

I read reviews saying that store wasn’t good or quality of furniture was bad. I don’t know what they’re talking about! We got 3 rooms of beautiful furniture. Our experience was INCREDIBLE because of James Ruffin 100%. James was professional, attentive and took great care of us with the best pricing. Huge applause to James for being so good to us!! We’ll be coming back for more furniture thanks to him!

The rep that assisted me was extremely helpful and knowledgeable. I came into the store now knowing what to expect but the rep was very patient with me through the buying process

Friendly, helpful, and competitive pricing.

Environment was nice. Furniture nicer. James was awesome! Funny and seemed to like his job. He gave my grandma attention which made the pitch easier haha. Assistance loading the furniture would have helped but this isn’t a complaint because I truly don’t mind carrying stuff and doing heavy lifting. I’m sure they would under other circumstances.

Fast great service and James went out of his way to get what we wanted.

James and the rest of his staff were friendly and very informative. They got us approved instantly and the process was super efficient. We were able to select our first choice too! (Rarity in today’s market) Not my first time using Ashley as my furniture retailer and will certainly not be my last!

Great as found exactly what I needed

The customer service was impeccable. The sales rep, James was very attentive to my needs and made the process very pleasant and efficient.

Good experience Ismael help by showing me all options.

I’m very pleased with my experience! The service, follow-up, and delivery was excellent. I look forward to shopping Ashley’s again in the future.

Great selection for an outlet store and great value as well. Annastasia was so friendly and helpful, too.

Good spot, friendly people. You can find some good deals if you take the time to look. If they don't have delivery (unavailable for clearance items) they'll put you in touch with good delivery services.

Had a very quick and pleasant experience with Bryan and Anna. Found a great dresser on clearance. I will return! Thank you.

I enjoyed my experience at this Ashley. Anna was knowledgeable & extremely helpful. She asked excellent questions pertaining to us purchasing a couch& dresser. I will definitely be back

I wish I could give 0 stars. We ordered the king size bed on March 11th and they delivered the bed without rails as the driver said they forgot the center rails at the warehouse. Most annoying thing is they charged 100$ for delivering the bed. He said it takes 20 mins to get the rails from ware house and deliver once the customer care agent confirms. Someone from customer care called us and said they will take care of the issue. I waited for couple of days and called them again to check on the status. Days became weeks and weeks turned to months. After continuous calls to customer care and Ashley store manager none helped us and responded back on the rails. They delivered the rails on May 25th(delivered rails are the cheapest quality one’s). They took 2 months to deliver the worst quality rails. So you can imagine the service they provide now. Ridiculous customer service and unacceptable behavior.

No one there including ismael was willing to help

Customer service was outstanding

The GREATEST experience ever with Ashley Outlet in Antioch TN, out of 15 years of doing business with them. AWESOME place to shop!!!

It is a friendly place to go and buy new and use furniture, they have affordable prices

I had a really great experience buying my new sectional at the Ashley Outlet store. Annastasia was the sales rep that helped us and she was super nice, helpful, and knowledgeable. I ended up spending less money than I had originally planned and had my couch delivered two days after buying it. The delivery drivers were great and super fast bringing it in and setting it up. I love my new couch! Thank you!

Anna is always gracious and professional. Thank you for assisting me with finding the perfect upholstered dining end chairs.

The manager as well as the salesman had a wonderful attitude. They were patience, accommodating and very polite to us.

The salesperson was extra nice and patient

On 5/6/23 my husband and I were looking for dining room chairs. We decided to shop at Ashley Outlet store in Antiich TN. Upon entering the store Andrew the sales rep approached us and introduced himself. Then asked us our name. Now that was a plus because the introduction opened questions of what we needed. Andrew provided detailed information about the items that were available as well as the pricing. Our initial plans was to purchase 5 chairs but with the pricing we were able to purchase 6 chairs and a pillow. My husbad was blessed for his service in the military and thanked for his service. Needless to say we left the store very happy and satisfied. Thank you Andreww for your knowledge and professionalism. And thank you Bryan (Manager) for having such a great team of sale reps.

Clerk was one of a kind. Really helped me get the best deal .

Jason couldn’t have done a better job taking care of my furniture needs!!!! Thank You!!!

(Translated by Google) I loved the store, the vendors were very friendly and the people Jessie had been looking for my chairs since when and I found them there and very cheap (Original) Me encantó la tienda muy amables los vendedores y el jente Jessie andaba buscando mis sillas desde cuándo y las encontré ahí y bien baratas

Thank you James I appreciate the time you’ve taken to be sure I got a table for a reasonable pricing and even willing to price match Thank you again

Great folks an great merchant

Great staff! Friendly & knowledgeable! Not pushy and really looking to make the best deal for YOU. Bravo guys!

I had a great experience with the Ashley Outlet in Nashville. The team was friendly, helpful, and patient. Annastasia took the time to walk back and forth with me while trying to pick my sofa and provided her expertise. After narrowing down my choices with the extensive selection, she explained dimensions to me, talked through the pros of both of my options, and provided exceptional customer service. I went from being stressed out about making a decision (after going to 10+ different stores) to feeling confident and excited.

Fantastic, thanks for everything

The sales representative was super nice and helpful with the purchase.

(Translated by Google) Excellent products and the best service! (Original) Excelente productos y la mejor atención!!

James Ruffins did a great job explaining everything from how much the bedroom set cost to when it can be delivered. He did a awesome job and I will definitely be back

Excellent customer service….. Extremely knowledgeable of all products & welcoming atmosphere….

James was fantastic from start to finish. Very helpful. I would definitely buy from this here again.

Highly recommend going here for all of your furniture needs. Ischmel was very helpful & patient with any requests I had, even if they did have what I wanted in store he made sure to go through all of the online options to find what fit my very particular request. Everyone was quite helpful!

Customer service was awesome 👏

Ashley furniture Outlet in the Antioch location on Hickory Hollow parkway was the best costumer service. I recommend anyone looking for new furniture to stop by this location! Got everything I wanted.

Certified and satisfy

Annastasia was very friendly and helpful! The selection was great bought and delivered in the same day! Highly recommended and I will be returning!

Very professional & very nice man, Jamir, helped me with my purchase. I will remember to visit again & refer my friends. Thank you, Pam Owens

The lady dat helped us is very experienced,respectful and friendly

We had efficient service and easy billing. We recommend this store 100%

Sales person was very professional. Kind and showed great patience. And was for helpful. And showed Great Insight on the Merchantise. It was Great experience. James you Rock.

Would highly recommend this location. We had excellent customer service. Jamari was knowledgeable, patient and kind. He wasn’t pushy just helpful.

We had to wait two months for our furniture and was told that they would remove the old furniture but they did not. Now I have to either do it myself (I am 84 years old) or hire someone to do it. The service was extremely poor.

Excellent attention. 100% recommended

Friendly and knowledgable

Overall great experience! Very good prices and our sales associate James was great. Would highly recommend you pay them a visit.

So excited to have found the perfect love seat and at a great price. Anna was able to order a recliner for us to complete our package. Very satisfied so far

Great experience. Friendly team!

Anna was great and very attentive to our needs. Thank you!

I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn’t receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I’m told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley.

Great store. Management was real nice

Great experience

Excellent experience. The entire staff made me feel like I was in the best place to purchase.

Excellent customer service was very attentive. I will give him 100%. He should be the owner of the store.

Purchased power reclining loveseat. Granted it is a close-out piece but all info should be disclosed to buyer. This unit did not come with a power cord (I was not informed of this) and loveseat was not wrapped for us when picked up. I owned a furniture store for 13 yrs so I know customers expect wrapped furniture AND POWER FURNITURE SHOULD HAVE ALL NECESSARY PARTS (that they come with from factory) or should at best be informed that the unit is missing parts. All power furniture comes with power cords from factory - if you lost it customer should be informed.

Bryan Mack was awesome tried to give us the best deal possible and was super helpful that guy knows his stuff

James was absolutely amazing....Will be back... Your whole team was so good.

Very knowledgeable and helpful staff

Greg was great and very helpful. Selection was exactly what I needed. This was my 3rd experience at an Outlet and I keep telling everyone to do the same.

The salesmen were very knowledgeable of the product. I told them specifically what I needed & wanted, and they fulfilled my request. They were very courteous & professional. Thank you for your great service.

No pressure just very helpful!! I got what I needed easily with great, knowledgeable help from Jamir!

James Ruffin was super helpful! I came in very angry about an order placed at Rooms-To-Go… James was able to not only calm me down, but help me select my furniture and even set up for delivery today! I will go back 100%

Had a wonderful experience with Ashley Outlet Store Sales Representative James Ruffin. I purchased a bed and it took little time to do so. James Ruffin was very helpful in answering many questions I had. I will do business there again.

Great place to buy furniture. Don’t get scammed at any other furniture distributor. Go see my boy Greg or the store manager, they will treat you right!

Jarrison was nice and patient with us

Very positive experience! Jarrison worked with me to find what I was looking for at a great price.

Got what we wanted great price. If it is delivered reasonably will be a great experience 👍.

Jarrison was fabulous to work with. He listened to what I was looking for and helped me find just the right desk for my room. Had a great experience and would recommend this store anyone looking for furniture.

Jamir was so helpful today, I was able to leave with exactly what I came in looking for! Thank you!

Gregory Shaw, thank you for your listening skills. You were able to give me exactly what I wanted the color scheme that I desired, and your attention to detail for that I am grateful. Thank you again so very much. If anyone s looking for something for your home dash into Ashley outlet on Bell Rd., Antioch, TN, please be sure to ask for Gregory. That guy is amazing. Full of energy very knowledgeable and will work to keep you within your budget. Gregory I will be back for that dining room set. In the meantime thank you for the living room set that you helped me picked out.

Jamir did a great job. He was knowledgeable and professional. We will go back to him in the future.

Ordered in stock items only to have 90 % of out items go out of stock before delivery. Terrible communication and customer service. Would not recommend if you actually want furniture.

I knew what I wanted for months, and when I went in I was greeted right away by Greg and Bryan, they both helped me In getting my credit application back super quick and I got exactly what I’ve been wanting. So thank y’all so much. The whole process was quick and satisfying.I will tell my friends

Grey helped us with our purchase of 6 dining chairs. He was helpful, courteous and professional. Everyone there really took care of us. We will definitely let others know to shop there for bargain and good salesmanship.

Jamhir was a pleasure working with. He was very friendly sales person. Thank you and I would recommend him to anyone who go into the Antioch store.

Jarrison was very helpful and found us a sofa that was exactly what we were looking for.

Very good value of furniture for very descent price! Also good sales personnel!

Jarrison was very friendly and knowledgeable. He listened to our needs and helped us find everything we needed at a great price.

I’ll start by saying my issue isn’t with this Ashley Outlet. It’s with Ashley. But unfortunately I have no way to review Ashley overall. If I could offer customers one piece of advice for purchasing from Ashely, it would be this: don’t. I ordered a bedroom set from a local Ashley store on November 28 2021. I just received it yesterday (September 17 2022). Yes, that is a full 10 months later, or 40 weeks compared to their estimated 16 with the disclaimer that it may extend beyond that timeframe. Clearly. Waiting an additional 6 months wasn’t the only issue, either. Soon after purchasing the set, I called Ashley and requested one of the items be taken off as I no longer thought it would work in the space. I was assured that it was taken care of. Fast forward to when I called several months later (to get an update on my anticipated delivery date for the upteeenth time) and when reviewing the items in my order, the item I requested to be canceled (and was assured was canceled) was still on my order. I again requested the item be removed and was again assured it was taken care of. Well, when I finally received my delivery, guess what was included. Ashley chat told me there were no returns. Unacceptable. I called Ashley and suddenly I could return it. So which is it? So, now I’m dealing with the inconvenience of having to return a heavy piece of furniture I didn’t want in the first place. Is that all? Oh no, I’m not done yet. After waiting for nearly a year for my delivery, I got a call from the delivery team (a separate entity) warning me that all of my furniture was damaged after being imported. They said there was no point in delivering any of it. At this point, nothing surprised me. I was left to wait yet again. Four additional weeks. Throughout my experience I was in touch with Ashley multiple times. And I can honestly say there is such a lack of compassion. If you contact their team, you’ll be given a generic “I’m sorry” and no attempt to resolve the situation. Not only are they wholly unconcerned, they also like to pass the buck. If you call Ashley, oh it’s the store’s fault. Or it’s the delivery team’s fault. It’s never their fault. Please don’t have any expectations. My last conversation is what spurred me to write this review. I was met with the same lack of sympathy or concern that I’d seen over and over again. I look forward to canceling my Ashley credit card and never having to deal with them again. Please learn from my mistakes. TLDR: Don’t order from Ashley unless you enjoy purchasing from a company who are completely unconcerned about their customers and take no responsibility with their actions.

My sales guy was so fun to work with ! He has a wonderful personality . Thank you !

They have an exceptional TEAM!!!! Special thank you to Abraham, James & DW you guys were fantastic definitely we'll be back.

They take soooo long. I have been waiting for my order to come for 10 month.

Ashley Furniture always come thru for me 😊 I got a good deal on this dresser at the outlet. I originally saw it at the regular store & so glad I went to the outlet. It got a few cosmetic defects but nothing I can’t handle from $1499 to $600. I’ll take it thanks!!! I got my bed from the outlet yrs ago & now I’m getting a dresser that will go with my bed. I’m happy 😊 Now to make sure it can fit in my room 😩😂 fingers crossed 🤞

See Abraham for courteous, thorough, friendly service. A true professional. Looking forward to our delivery!

Good price

I was greeted immediately when I walked into the store with warm hospitality. The assistant manager and coworker helped me find exactly what I was looking for. I am excited to receive the delivery.

no lo recominedo muy mal todo.

This store has many things at a good price of good quality with small details that are easy to fix, and its manager and staff are very attentive and helpful and help you with extra discounts if possible

I walked into the Antioch outlet store and was greeted with a friendly comforting smile by James Ruffin. I was in need a of a king bed set and he was more than happy to help. We sat down and figured out what I wanted. I picked out the set I wanted in the store but they had no beds available at the time. He ordered me a bed and promised to keep me updated every 2 weeks to ensure I received my bed. He kept his promise and made sure I was up to day on my order. I received my bed with this awesome white glove delivery. Once I received the bed I went back to the store to purchase a mattress since they treated me so good the first time. This time I was looking at mattresses and was greeted by Bryan Mack the store manager. He showed me some mattresses and found the perfect one for me. James my previous sales man showed up happy to see me. These 2 guys gave me the best prices on the items I wanted they were very patient with me while I browsed through there inventory. I will definitely be coming back and telling everyone I know where to get the best furniture for a great price THANKS JAMES AND BRYAN!

Unexpected good deal and affordable prices

Jarrison was amazing and made my buying experience wonderful!

The employees were comfortably friendly and answered all my questions without and some I hadn't thought of. He gave me options as price mattered the most. One of the better interactions I've had with sales people. Thank you!

Had an absolutely amazing experience. Bryan was my salesman and was very helpful and polite.

Good 👍

As I walked in I was greeted by Lee a Sales Associate. He was so professional and nice he asked if he could help and he sold me a dining table with chairs. Excellent customer service.

Good customer service

My sales person was James. He was clear, concise and professional. He listened to my needs and worked had to meet them. In the end, we were pleased and very satisfied. I don't know how it can get better than that!

horrible experience. Will never order from here again. Lied to by the sales person and took 7 months longer to receive my order.

My salesperson was wonderful !!

Ashley is an awesome store with friendly service

Everyone was so friendly, but not pushy. They were busy! The gentleman that helped me was also helping another customer. He worked on both of our situations without batting an eye!! Kudos!!

The Ashley store in Antioch is terrible for there communication unhelpful people. On the flip side once the first set was fired and the new crew came in I was treated fairly well and I do appreciate them for righting the wrong of the old crew. One star for the old crew 5 stars for the new crew.

James and Brian were extremely knowledgeable and helpful. Their customer service was top tier and appreciated.

Sales team was super nice, he answered all of our questions about furniture we were looking for. Would definitely recommend this store. Only draw back would be the wait for new couch, hopefully delivery time and set up will exceed expectations!

It's in the hood but the customer service is A+. Better than Murfreesboro.

Update. After I purchased a King size bedroom set and couch set everything went downhill from there. I wasn’t contacted about delivery in a timely manner and I had to drive back to the store. The manager was accommodating and gave me some refund back towards my purchase. Originally the salesman was kind enough to let me know that my card was overcharged by $900 approximately and that was refunded. I was not upset yet. Today I finally get the delivery of my expensive bed set and things were just thrown around in my room and I was told that the partial delivery I received couldn’t be set up, and broken leg to the dresser was just left on my floor. NEVER AGAIN I would not recommend this store to anyone. I was patient and understanding but enough is enough. Horrible service and poor communication z

Abraham was very friendly and efficient. A selection of new offerings to order and a mattress gallery, as well as an extensive area with as-is furniture for immediate pick up.

We ordered a very pricey sectional 2 months ago and they said "it will come in 2 to 4 weeks" and they keep scheduling our delivery but then never showing up un the scheduled day. They don't even call to tell us that they will not make it to the appointment, they just don't show up and we are siting there waiting on them to arrive. And then we call and say "oh we are sorry, it will be another 2 weeks before we can deliver". This has happened 3 times so far. They SAY the couch will come next week, but I don't even know if I believe them anymore. We are just stuck sitting on our dining chairs. We will never purchase from Ashley furniture ever again.

Lee was amazing.

D was AMAZING! He is a top notch salesman and has his customers best interest in mind! If you are looking for a great deal on furniture be sure to ask for D!

Really nice staff. I'm not crazy about the style that Ashley makes but the staff at this location are pretty top notch.

Wonderful and attentive service. When making a large purchase, many times you will waffle between several choices. Staff had patience and was very helpful and knowledgeable in answering my questions.Thanks to the staff, Brian, Lee and Gary for helping me to leave a satisfied customer, and willing to return.

This place is just not good at doing business. We originally thought that Ashley was probably worth dealing with since the price was so cheap, but we were wrong. We bought a couch and a bed from them about a year and a half ago. They set an expectation that delivery of the items would take about six weeks. It was actually about 4 months before we received the last of our items and they both came damaged. The unbelievably bad communication between their departments also led to an extremely irritating delivery process in which we received our bed, couch, and bed rails in three separate deliveries, weeks apart. We called the store several times throughout the long delay from when we purchased and received the items and not once did we actually get ahold of a real person at the store. After we got tired of this we called Ashley’s corporate customer service line which is apparently unable to make any changes or even see any information that you don’t already have. They are very clearly trained to only manage a customers emotions, tell them they’re very sorry, and then not actually offer any help with the situation. The person I spoke to literally told me that they cannot contact the individual stores. Huh? Looking back on the experience now and having dealt with a few other furniture companies, I can’t even believe all of the little issues that we had along the way. I can whole-heartedly say that the extra money to go somewhere else is completely worth it. You’ll get your furniture faster, you’ll buy it from a cleaner showroom, and if you need customer service you’ll actually receive it. Please don’t use this company, it’s not worth your time or your mental health.

Edit: Ashley agreed to refund half the delivery charge. Fair enough. I'm content with that. I wish the original CSR could have helped instead of having to make a bad review to get the resolution going. Original Post: Bought a new mattress. Wanted it delivered & old mattress taken away. Paid $150 for "white glove" delivery. Had salesperson make a note that I wanted old mattress taken away. Salesperson showed me the note that old mattress would be taken away. Had a whole conversation about old mattress being taken away. Delivery day comes: old mattress was not taken away. Was told they don't do that. If I had known upfront, I would have just taken it home myself instead of paying $150. Called customer service. They told me they won't make it right because that would cost them money. Buyer Beware.

James was very professional and courteous. He allowed me to take my time and answered all my questions. He was very helpful.

The service was good.

Very knowledgeable and helpful for our purchase. We walked in just to check out what they had, and walked out with a couch on order for delivery. They had a style that matched what we were looking for.

Bryan was knowledgeable and nice to work with. Excellent experience!

I’ve been getting charged from smart sales for a mattress and box spring that I canceled because they ordered my stuff wrong. I ended up getting one for free from someone in my church. Ashley now owe’s me about $529 as I never picked up the items. It was also canceled. This was last year. I will also be suing this exact store for more than that as this has now been affecting my credit. What a joke! Don’t purchase from this store.

abraham was great. Very helpful and knowledgeable!

Bought a nice couch. It was on clearance so they couldn't deliver it, but they gave me a third-party pickup/delivery service # and I had the couch at my home within a few hours for a reasonable price. The experience was fast and the associates were friendly.

Bought a dresser that was on clearance and had great help from the manager. Definitely going to come back because they have new furniture that comes in weekly!

Visited the Ashley Furniture Outlet store on hickory hollow today, and Abraham was great. Quick service and very friendly.

Had a great experience here, Abraham was fantastic great manager and salesperson. Definitely recommend this location for good furniture at great prices!

I popped into Ashley Furniture Outlet on a whim looking for a new sofa. I must admit I went a couple of years back and was not impressed with the display of their showroom floor. Today- there was a totally different vibe. The store was well organized and safe too love around. I received assistance from store manager, Bryan, who was not pushy and answered my questions. Though they were limited in staff, Bryan worked to assist all the customers while training new employee Zika. It was a great experience and I definitely will return.

Edit: adequate resolution has been reached, Ashley did help recoup money for damages. 4 stars instead of 5 only because they continue to do business with a delivery company that has no integrity or honesty. Furniture is awesome.! Home Delivery Link should not be lowed in anyone's home. The drivers continued to lie and deny they caused the damages. . The furniture it self is great. Took a while to get here but I know that is no fault of theirs. The third party delivery company they used, "Home Delivery Link" and I have been going back and forth with this company for 2 weeks to fix a few scratches they put on the wall as soon as you enter my home. The delivery guys were rushed and not communicating with each other and when bringing in furniture banged into the wall and just looked at us. They also said they could not put our bed together due to not having a foot board. The footboard was in the box, luckily they came back out to fix it a couple hours later but my wall is still messed up. Ashley has also been of little help, and Ashley are the ones who trusted these people to come into my home so they are rated accordingly. I just want my wall fixed. If they would respond to emails and fix the damage THEY caused I would be happy to adjust this review.

I had went to Ashley’s furniture yesterday and walked out purchasing a sofa on sale. I can honestly say I walked out happy. The process was fast and the employees was really nice and patient and helpful

If I could give zero stars I would.

Really great experience! Abraham was kind and helpful without being overbearing!

Nice selection

I bought $2000 worth of merchandise and was told NO RETURN policy after the fact when some of the stuff didn’t work out. Really unfortunate. Don’t go here

Antoinette was very helpful and kind.

I was assisted by Abraham and was very pleased with his service. He was not pushy, or abrasive allowing me to take my time & choose the best options for my needs. Only issue (not blaming them, but supply chain) is long delivery quote of up to 2 months. Hoping those issues get worked out soon. I will update when I receive the items I purchased.

The manager is so rude. I bought a table here. I guess it the reason that almost the closed time. I ask them if they could help me carried the table in my car together. But the manager said you need to carry it yourself. I cannot help you anymore although he has nothing to do here.

Salesman was a bit slow to get to me but when he finally assisted me I ended up buying a couple items and saving a little money.

The person that assisted me was great. I didn’t get her name but she made the checking out process very simple.

The worst situation on my life First of all the sales man was nice but he laid about the estimated delivery time as he said for big orders such mine which has ( bedroom, living room and dining room 9000$ order) will be 2 to 3 weeks but that was a big lie because it has been one month now. When I called customer service they said 15 weeks from now which is going to be 5 months waiting time!!!!! I had plans to move in with my wife next month which is January but looks like I will not be able to do it because of the delay I am willing to pay extra money to get the order faster .

Amazing prices

Mena was great! He was helpful, friendly, kind and he helped us to find a great sofa/loveseat combo. I would give 5 stars, but I cannot get any kind of tracking info on my order. Granted, the current supply chain issues are holding things up, but I should at least be able to get that much information since we ordered the furniture (and paid in full) a month ago. The Ashley website is of NO help whatsoever in that arena. Hopefully, I'll be able to get more of an update once the store opens up today. The lack of available follow-up information is making me reluctant to purchase from Ashley again. We shall see...

This Ashley HomeStore has the best employees. They help our furniture experience go great. We 100% recommended this furniture store. 5301 Hickory Hollow Parkway Antioch, TN 372013. Thank you for your awesome service.

Jeff Howard exhibited fantastic customer service on our visit. He was knowledgeable, detailed in explaining the specials and kind. As a manager in training Jeff will add to any team he becomes apart of and over. Recommend that Jeff be offered every training available to hone and build on his skills.

Do not buy from this location! The sales associate Marcus sold us a defective couch and on top of that a Protection Plan that they said would cover any issues. The minute we got it home the recliner couch which is electric would not close. We immediately called the store and they would not help us any product is as is once it leaves their location. They said to call the Protection company. This company also refused to replace or fix the couch due to the protection plan does not even kick in until the couch is ONE YEAR OLD which the store did not tell us. BUYER BEWARE!!

Shop elsewhere

The employees were helpful and the prices were fabulous 😃😄😁

Went to the store today to look for some bookshelves and there was Toya (From Memphis store) she was Awesome!! From the beginning to the end of the sale she went above and beyond!!

Very nice and professional staff! Gave us info of some trusted people for a delivery service if we wanted. Went out of their way to help us make sure everything worked on electric recliner. Was very honest on issues with any clearence item.

Marcus Jackson was my sales rep. He new his business regards to mattresses and my husband and I made a great buy for my mother. He provided excellent customer service and he probably deserves a raise! Yo you go boy!

Had a great purchase experience with the Ashley Furniture Outlet at Hickory Hollow In Nashville. Our salesperson was very helpful. Thank you again.

So!!! After waiting over 2 months for our bedroom set we received a part of it last week. The final parts came in today and the delivery drivers couldn’t put it together because they didn’t know how!! Now their gone and I’m left on hold to receive a ticket!! Never again Ashly Furniture

I enjoyed my time Ashley's Homestore Outlet. Not only did I find a bedroom set that I was looking for but the Sales Rep. Marcus was very knowledgeable and helped us to quickly get everything ordered. If you're shopping for furniture, try this place out and talk to Marcus. I'm sure you will be happy with your purchase.

Went to Ashley in Antioch, the sales person was pleasant and very helpful, I will definitely recommend them.

Very cool people, good stock. always something fun in clearance. But now it's two months later, and i haven't received all my furniture. And customer service is offensive and terrible and unhelpful.

All the guys there were SUPER sweet and I did NOT make it easy... (Sorry guys!) They got me a great deal and stayed late. Can't wait to get my new furniture!

I went furniture shopping at the Antioch location. The staff was very customer service friendly. I really appreciated Zika's help with purchasing my furniture. Im coming back here!

Staff was vey friendly,

Awesome experience at our local Ashley home store outlet! Everything was such an easy process and was quickly done!!! Will be definitely going back if we need anything else!

The sales representative was very polite helpful detailed and fast. Not to mention he was training a new employee. I was impressed at how well the trainee picked up on what he had been taught and displayed during my checkout. Did I mention I absolutely LOVE my new cabinet!

Brian and Mina helped my girlfriend and I with picking out furniture for our first apartment! Incredibly friendly, courteous, and got us the furniture we wanted most on a great deal!

Brian was very Friendly kind and helpful to my needs of what I was looking for. He went over and beyond to make sure that I was pleased with my product. With that being said I would definitely return what definitely returned look forward to dealing with Brian again. Ashley homestore Antioch Tennessee

I would give them negative stars if I could, one of the worst franchises ever. And also one of the worst locations. Very rude always giving you the run around and all they do is lie. Isaac is one of the worst managers. Mina is by the worst sales rep. Save your time don’t do business with them. They will use your money and never deliver your furniture

Bryan was a good person to connect with. I’ll be coming back to this store!

Got a lovely couch on clearance for $350 off its retail price!

Very disappointed. Upon arriving last month, I explained that we needed to furnish our guest bedroom by the 13th of July. The sales associate was very helpful and even helped me choose another bed since the one I have chosen would not be in in time. Again, I was assured that our order would arrive by the 13th of July. After countless frustrating calls and even more pointless visits to this store, we are scheduled to receive our order tomorrow, August 10th! Please be very thorough and patient if you work with is store, it may take a month to get your order.

The experience with purchasing the item was okay. My delivery experience however not so great. They weren’t updating me on when my product was arriving. I had to call and check and every time I did the date was pushed back even further than before. Once I said something about some kind of refund because my order was 2100 and I had been waiting over a month, then they set a date for the next day. I am not satisfied with that whatsoever and no the money is not a concern but working in a furniture store and seeing how long I’ve been waiting good customer service will be to help out in the best way possible. It amazes me how soon of a delivery date I could get after speaking on some kind of refund. Communication was horrible and I just did not receive the hospitality I was giving working in that industry. Thanks I will not be ordering again.

The staff was super helpful at this store. I found some pieces that I was interested in, but they were a little more than I wanted to pay. They worked with me to make the sale and get it within my price range. They gave quality furniture at great prices.

Was told one thing by the sales person about returns, and later found out its not true. I was told to call the customer service, then they told me to call the store. I keep getting the run around and nobody has called back from the store. It's really irritating after spending $1300 on funiture and bad customer service

Overprice "outlet" store

Great price and service!

Looks like a lot of damaged and broken furniture in the back of the store and discontinued and returns in the front of the store. You don't have to worry about pushy sales people , he never left his desk. Not my favorite place.

Tried to cancel my order almost 3 weeks ago and was told that they would refund my money in 5-7 days. After 7 days I called customer service, which took about 5 attempts to get someone to help, and they told me it would be another 7-10 days. After another 10 days I went back to the store and found out they had given me a store credit even though I verified with them multiple times throughout this process that I was getting a refund and not a store credit. Now I am being told that it could be another 7-10 days before I get my money back. Customer service is worthless and they do not care about the customers at all once you have paid for your furniture especially if you do like myself and pay cash instead of going through their scam of financing.

Well my dad bought a bed at this store on February they send us the wrong bed and after many call to the manger Travis just got the bed on june should deserve no star to be honest .

I bought a Living Room set. I got the warranty with it as well. I had the issue with a love seat. They had to come out and fix it. Well Ashley sent one of thier employees out to fix it. Well he did not fix it. All he did was take the back off and add a board so it would not lean. Well it made it worse. Now I have a hole in the love seat cushion. I called the 3rd party warranty and they will not come out to fix it. They wanted a picture. I told the man that I could not send a picture unless I tear the back off to get a picture or cut the cushion out. It is in the back where you can not see it but you put your hand on it you will feel it. I know I wasted a lot of money on this company. I gave them 2 chances I am not going for a 3rd chance just to get screwed again. All they want is your money but don't care about the customer or what problem you have with it. So now I have went else where. And no it is not Rooms to Go. They suck just as bad as Ashley.

I went in to just browse but ended up purchasing a king size headboards. My salesman Bryan was friendly and helpful.

Ummmm... this crew left me speechless. I walked in with specs on a table my wife and I were looking for and they showed me some clearance items and I was blown away. We got a ROCK solid table for 99 bucks (originally about 1200) and gave us a killer deal on our chairs. Issac really took care of us and DEFINITELY made my wife’s Mothers Day a blessing

Sales person Issac was honest and straight forward. He made our buying experience pleasant.

I love shopping there. The employees are so friendly. There are different brands and variety in models

This place does not care about customer service at all. My bed set was delivered after 2 months of waiting and they didn’t even have all of the parts so they didn’t put it together but they just left it in the middle of my floor. Still haven’t been able to get in touch with the right person to resolve this and it’s now been 2 weeks. My first time financing anything and it’s the worst experience so far!!!! No one from the warehouse or the store has contacted me even though I’ve paid for services. Just a 0/10 for me all around. Won’t be back. Don’t trust this store

I had an amazing experience at the Ashley furniture outlet. I have now furnished three rooms in my house at that location and look forward to continuing doing business with Ashley furniture outlet.

Drew Brown was very helpful and kind. I had been looking at several furniture pieces and decided to stop in during a sales event and I was able to find beautiful living. I love Ashley's quality furniture. Stop by and ask for Drew he will help you out.

Absolutely furious told me the cabinet I bought was to be paid off in 12 months with NO INTEREST multiple times. Then after he ran my credit he told me it was to be paid off at any point because it was a credit card with 33% interest. So from what I understand I have to pay it all off within the first month to avoid getting interest absolutely furious do not recommend shopping the outlet to anyone

Awesome experience, Isavel was a gem to work with despite be not knowing whatttt on earth I want.

I had a very good experience today with Isaac. I walked I. As soon as the store opened and was greeting very nicely by Issac. He asked a couple questions and directed me to what I was looking for. Issac did not hassle me, gave me space and was close when I asked questions. I purchased a Cali king stearns/foster mattress, issac offed me two free $220 pillows each for my purchase. Overall outstanding experience today. I will go back and Issac will be my guy.

Thank you, Ashley Homestore Outlet!!! Your service and prices are unbeatable for good quality furniture!😊 God bless!

Came in today to look at dining room tables, we desperately needed one that would fit 5 of us. I was immediately helped and he listed to my needs and the amount I was willing to pay. Broke down the numbers and helped me understand what table I liked would cost. It was seamless and relatively painless. Thank you!

Went to Ashley Home Store Outlet just to look around. Travis greeted me and asked if I have ever been to an Ashley Outlet Store. After I answered no Travis began to tell me about the store and the great deals they offer. Needless to say I left out of the store with a receipt in hand. I purchased a beautiful leather chair, 2 bar stool chairs, and king size mattress with platform frame. With tax my purchase was a little shy of $1100.00. Travis also recommended someone to deliver my furniture. Thank you Travis😁

Drew and Isaac were both very helpful young men

Great workers especially esvelda!! I will definitely shop there again!!! Ms sanchez was a. Great saleslady!!!

1st review: Ashley Home Store not only has beautiful furniture, but sturdy, stylish and affordable things for any home. The service you receive makes you come back over and over. James P. was more than patient, helping me with in store and online purchases. I have a few more items on my radar, so be expecting to see more of me. Update: Found out that James was no longer with Ashley, but Drew was right there ready, willing, and able to take the lead. I showed him what I wanted, he knew right away that it was not there, so he made sure that I still wanted the item and ordered it for me on the spot. His new name is, No hassle, no haggle, no hussle Drew. Thanks Drew!

Great Service. Great Product. Great Delivery team.

Drew was excellent to work with. He was super knowledgeable & extremely helpful. He walked through every step with us & answered so many questions for us. We didn’t expect to make a purchase quite as fast as we did, but he helped us make an informed decision without being salesy or pushy! We would 100% recommend working with Drew in Ashley Homestore Antioch Outlet!

This is my second purchase from Ashley. Both times I was waited on by Drew. Drew is a phenomenal person!! He is such a great sales person. I hope he never leaves for another furniture store. If he ever does I will be following him. Thank you, Drew. Can’t wait to get my new bedroom suite! -Susan C

I’ve been rescheduled four times in a month to get a desk. Neither the Murfreesboro store (Jenna or CJ) or the distribution center have been able to take action to help me with this desk. I have spent hours waiting on deliveries that never happen and talking on the phone and still no resolution. I was supposed to have a delivery today. I called to verify and apparently the desk has disappeared. If I had not called I would have spent yet more time waiting on a delivery that would never happen. I have received absolutely no help from Ashley although the desk has already been paid for.

Great price and customer service. Dalton our salesman was Excellent and so was Travis the GM also the Asst Manager Drew.

Staff was extremely helpful! This is the no pressure shopping environment I LOVE to shop at!!! Made a purchase on my second visit on a clearance item. The best part is, as I was able to do cash and carry, I did a little negotiating and got an even better deal than the already marked down price! Thanks Andrew and other staff also for loading it up!!

Great assistance.

We went in today looking for a mattress and bed rails. After spending about 30 minutes in the store and talking to MJ, she sold us on the Mercedes of mattresses. She knows EVERYTHING about the mattresses and helped us find what was best for us. I also want to thank Drew who went out of his way to make this happen. They were both VERY kind and knowledgeable and we will definitely be back to make another purchase. My advice for you if you are looking to purchase a mattress. DONT just walk past one and push on it like we did originally. Get on that thing and see what its all about.

I had a wonderful experience today at Ashley furniture. Isabel assisted me in finding a chest of drawers and dresser for my son & I. Thank you so much! I highly recommend this store.

Isavel helped me out and she was not pushy and very polite. She presented information, told me about the sales and allowed me to browse. When I was ready for questions, she and other staff were available and able to answer or find the answer. They also have a cool text system that allows their sale people to let you know when there’s a good deal. Honestly, that’s why a came back to purchase the items I wanted.

Outstanding service!!!

The only reason I am giving 2 stars is because our salesman was great, the day we purchased a king bed & mattress on Oct 30th 2020. The mattress arrived the next week, but we were told the bed would not be delivered until Dec 22nd. No problem, we altered our Queen size bed to fit the king mattress. However, here we are Feb 25th and still no king bed. I am beyond frustrated because we have been told since Dec that it was missing a piece. Was told today they still don't have that piece but should be here March 4th.

Travis remembered me when I called as well as stopped by. It was an order that we were waiting to be authorized. He was very helpful.

Our salesman, Dalton, from the Antioch TN. Ashley Furniture store was very helpful, patient and did his best to accomodate my furniture needs. I recommend Ashley Furniture because of their Highest Quality Furniture and Competitive Prices. Greg G. Nashville, TN.

This was not reasonable for being and outlet at all and super small run down feeling inside

I have to say that my experience today with going to the Ashley Homestore Outlet was such a wonderful experience. I attempted to go to one of the bigger Ashley stores near me, but I just never felt comfortable. So, I got in my car and drove 45 min to the other side of town to the Outlet. I have been looking for the right mattress for months at a price I could afford. Well, Andrew (Drew) helped find that deal that fit my budget and that was perfect for me. I truly loved just walking through the store not feeling pressed to buy something, or feel like someone is on my heels. My mother was with me and she was quite pleased with how Drew treated us, and how he gathered my information and got my credit approval done in 10 min and I was instantly approved for $4k, even with a few bumps in my credit score. I recommend you stopping in and taking a look. They have something for everyone, and the quality is superb.

Andrew Brown (Antioch, TN) went above and beyond to ensure all of our questions were answered and all of our needs met! Even when we expressed our concerns related to delivery, and restrictions we have on delivery dates; he eased our minds and made phone calls to make sure they were able to be flexible! Great experience, we only went in to browse and ended up buying furniture for three rooms!

My rating is more about the customer service experience than the store or furniture. I don't enjoy going to the big Ashley store because I almost feel pressured to buy something and feel like I'm being stalked by the associates while simply trying to walk through the store. However, the outlet was a completely different experience. I didn't feel pressured, but instead I felt informed and like I was having a conversation with an old friend (who I did not know at all lol) about a product I was interested in. Drew was amazing!!! He was so knowledgeable, helpful, and kind. He was truly awesome to work with, all while doing 3 other jobs (moving furniture for other customers, helping other associates and helping me). It was literally the best customer service experience I've ever had in an Ashley store, all thanks to Drew!

Friendly service and great selection. Was able to find exactly the items I was looking for.

Good Store!

My salesman (Andrew) did a get job of showing me all my options and making my wife and I fill conformable with our purchase.

Great customer service!

I went to the Ashley Outlet today just to look around. I was greeted immediately as I started and Mr.Isaac started to help me and we discussed a lot of things. He was so helpful and smart ! I found a wonderful bed and decided to get it. He was patient, kind, & cute!! I’m looking forward to my delivery !

Nice but expensive

They weren't very friendly. Mirw tile0 on their cellphone then talikg care of customers. The discount seem to based on what you look like.

Joel was very helpful, informative and answered all of my questions in professional manner. A huge selection of furniture at a decent price. Will definitely be going back!

Very helpful and attentive to your specific requests in what you looking for.

Bought a mattress and wood frame from salesman Andrew Brown. He had the frame delivered on December 22 and I was told I needed to wait 7 more days for the mattress and box spring to be delivered. I thought I made sure that all items would arrive on the same day but was duped by my salesman. I ended up settling for a different mattress that was available to bring home for the same price and bought the box spring somewhere else. Andrew Brown was supposed to cancel that delivery for the box spring and mattress but never got around to doing it.

Very helpful staff, we found everything we needed and were in and out very quickly.

I have never had such poor customer service from a company in my life. I purchased a sectional from them on October 10th, with a delivery date scheduled for October 30th. Just before the 30th, they let me know that the delivery date would need to be rescheduled. No problem, I understand with covid that things are going to change. The next week half of my sectional was delivered, and since then they have scheduled and cancelled the delivery every single week. I am now on my SIXTH rescheduled delivery date, most of which ended up being rescheduled the day before the expected delivery with no phone call or explanation. Communication with the company has been horrible, with me having to call every time there is a cancellation and wait on hold for 20+ minutes to speak to someone and then have to call the store separately to get any sort of discount for the inconvenience. There is seemingly no communication between the warehouse, delivery schedulers and store. I am going to be out of town next week so when asked about a new rescheduled delivery date they said, "We can just give you a call when it's in." Not sure why they haven't done that in the first place rather than scheduling and cancelling every single week. Do not purchase from this store if you can help it. Let's hope I get my couch before Christmas.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, i waited over 12 weeks for my furniture and when they finally got here the furniture they came were missing some parts and have scratches all over and one of the night stand charger not even working and when i told the delievery guy i dont want it he refuse to take them back and told me i dont work with Ashley-Home Furniture we are a third party from enterprise just goto the store and they will help you out. I went to the store and told them evwrything happened the manager were their told me am so sorry about all that we will fix everything but unfortunately my system is down now i will call you when it gets back, and i wait it for 2 days and i went back to the store they told the manager on vaction, and the manager replacing her should be here tomorrow, i came the next day and talked to him and told him everything happened he said there is nothing i can help you with and there is nothing Documented here and he refuse to do a refund.. and i will take this to the next step because this is Consider scam and i have Prove for everything am saying. The dates, the location, and every call i made to Corporation nor store ita been Record it

I made deal with $1500 for mattress but they charged me $1700.00 Fake people!! Don’t trust!! I know the name of employee but don’t wanna disclosed!! Please see the paperwork before you sign! Be careful! Never GO there again!

I am currently being charged for a tv stand that I did not order and did not accept even though it has shown up for delivery at my home twice. I have visited the store to have the issue resolved several times to no avail. I do not know who else to reach out to besides the BBB.

Drew was amazing! So accommodating and willing to answer any questions. He’s very patient and polite, which is very welcome to see in 2020. Thanks for going above and beyond to make this new homeowner feel amazing buying dining room furniture, Drew!

Soon as I walked in I was greeted by the manager. Ten seconds later the assistant manager greeted me and offered assistance. He was very knowledgeable and professional. While I was waiting on my financing approval the manager offered me water..I purchased a bedroom set and definitely will be back. Great customer service😊😊

Great prices and excellent service by Drew. I suggest you visit and see if they have something you need.

The worst furniture store in America I’ve been waiting for my sons bed for weeks, then they sent the wrong one. I have to wait for a new one for six weeks. The driver never knocked the door and never called me or notified me that they were no their way. I called costumer service they said that the driver knocked on the door and was standing there for fifteen minutes.

Great customer service unbeatable price

Everyone I delt with here was super friendly. They had amazing prices and a good selection!

Bryan was willing to answer my questions and helpful in assisting me with my purchase. He was friendly, professional, and willing to go the extra mile.

The staff was welcoming, informative, and accomodating to my family's needs. Drew was very helpful and truly a blessing. His customer service was fantastic and I look forward to future business transactions.

Could not be happier with the help and attention that we received at this Ashley HomeStore! With the help of Drew, we found exactly what we needed-and, it was at a price we were ecstatic about-as it was in the clearance section! In addition, Drew helped us find someone to deliver the very next day at a reasonable cost!

Fast service, friendly employees.

Our salesman, Dalton, was friendly and helpful without being pushy. He showed us exactly what we were looking for and answered our questions. We purchased an ivory sofa and it fits perfectly in our room. I will shop here first for my next furniture needs.

Good customer service on floor.

Found this amazing grey sleeper sofa. They have a great selection of furniture.

First time here and I’ll def be back. Ended up leaving with exactly the couch I had in my mind at a fraction of the price I had anticipated spending. Joe was my salesperson and he was great in explaining about the different fabrics as well.

The store is wonderful, have an excellent price and the customer service is really great 👍.

Had to change my previously five star review**** Awful and hassle experience, problem remains unsolved.

Friendly personable no pressure service

Dalton greeted me, wearing his mask, as soon as I started looking, listened to my needs, made excellent suggestions, and allowed me to get comfortable and trust his recommendations. He made sure my family’s needs were met! We are so excited for our Ashley bedroom and accessories delivery, which will be in the same month of purchase. Although other places we looked were apologetic, they could only give us a 6-8 week probability of delivery. New grandson is expected in 4-6 weeks, and Dalton made sure we got the extras to protect the mattress! 🍼 And provided us with some cold water. Thank you Dalton and your staff, an enjoyable experience and super service. Highly recommend Ashley Home Outlet.

The sales team and store manager are the best. They took their time. Answered all our questions. Very clean store.

I still don't have my furniture...I bought it more than a month ago. Was told I could pick it up a few days later. Tried to pick it up. But, they kept making excuses and changing delivery dates. Now, more than a month later, I'm still waiting. This place sucks! They are unorganized and unprofessional. I only gave them 1 star because I couldn't give anything lower. I will never purchase anything else from them, ever.

Very disappointed. I was advised I would have to make 2 payments (October and November), however, furniture would not be delivered till December. I was also advised you could do 90 days same as cash, however, my 90 days would end 20 days after my purchase was delivered...shameful

Great experience. No pressure to purchase but was helpful and knowledgeable. I wasn’t sure of the Living room set worried about color and style. They put the 2 helped me by showing me both sets beside one another showcasing the colors and styles. Made my Decision easier and a positive confident one. Easy purchasing process. Financed my purchase with no problems. Informed me of the other time, when would be informed of delivery and thanked me for my business. Made my experience easy and pleasurable.

Very disappointed. My first visit to this store and I was not greeted when I entered. When I finally was approached I did all the work from my online research. When it was found online, the discount offered by Ashley.com was not honored. My advice, shop online and get free shipping😊

The team was outstanding to work with! They were both patient and willing to help me make my furniture decisions. I highly recommend working with them…

Select was very limited.

Very professional and Fast process

Joel was very helpful in helping me get the right mattress.

Jordan Bennett is the worst salesman at Ashley Furniture store. He has poor customer service skills and he is very non caring. Only half of my furniture was delivered and I wasn't given any details on the rest of the order. I went to cancel the order and Jordan was very nonchalant and didn't seem to care that I was unhappy and wanted to cancel the order. He needs to take some training courses on being a nice person. Jordan needs to get his act together or this company will lose alot of business. Definitely would not recommend anyone to buy from them.

Poor costumer service,went there at 6:20 today saturday september 5th 2020 and nobody ask to help, if You don't want to do tour job at 6:20,well close at 6.00 pm but don't be there just waching the people walk around,and don't do nothing to help.that is so rude.

I visited the store location in Antioch in June and was promised delivery in July but delivered in August in pieces.The set had five pieces.. one table and five stools. I received one table and two stools in the beginning of August and was set up to receive the other two in a couple of weeks. After continuously being postponed I contacted someone and finally received one stool I am still waiting for the final one after being promised a refund for delivery which I haven’t seen yet and say this because I initially wanted to order on line but the clerk stated how difficult it is when you do this in the event you should want to return an item so I ordered in store instead and I will never buy another item from Ashley Home store again and I took into consideration the pandemic and I have been so patient but this is ridiculous after all, I have been ordering several rooms of furniture and appliances due to a remodeling project and no one has given me the grief that I have encountered with Ashley!! I will not recommend them to anyone in my family,work place, church, gym, or even a stranger on the street!! I hope this is posted and if not here I will find another platform because this has been terrible customer service in store and the phone!!

I love this place!! They are so welcoming and helpful. They aren't just trying to take your money but they actually help you get you what you want. Good quality furniture

Really pleased with this store. Went in just to look around, and ended up buying a new dining room table and chairs, coffee table and matching end tables. The salesmen were very informative, helpful and professional. Couldn't have been more pleased with the experience.

I had a great experience and I will most definitely recommend family and friends to purchase furniture from here!!!!!

Great team , they really helped me out more ways than one and they made me feel good about my next step in life... GREATLY APPRECIATED

The employees were very informative and kind. They helped me find exactly what I want.

Staff was friendly and helpful which made for a good shopping experience.

A little shaky start, but in the end I was happy with the service and price I got on bed and mattress. I wasn't planning on buying mattress just yet, but manager was very knowledgeable about the tempurpedics. I would visit again. Will see in 90days if I'm a believer in the mattress!

We were able to furnish our living room and bedroom with the items we needed for right at $2K. Joel who was our salesperson was so kind and made sure we were satisfied.

Friendly and welcoming, great quality and lots of variety. I would have given 5 stars but the delivery wait is kind of long.

I will never ever ever purchase from them again due to this experience. I spent over 3000 cash for a bedroom set in July. My delivery date was pushed back to October and that wouldn’t work for me due to my having my baby in October. I went to get my money back and at that time they told me that the furniture was coming from Memphis (down the street) and that they will have my furniture to me no later then August 15,2020. Now here it is August 15,2020 and no one has picked up the phone (they never do) I don’t have a delivery time I’ve been home waiting and at this point I am fed up. They will never get another dime out of me. I want all of my money back I’m not accepting the 10% fee at this point because it has been nothing but lies and poor communication.

(Translated by Google) On July 27 I went to buy some items for my home. On August 14, I told them that I wanted to cancel the order because I needed it soon and supposedly Mrs. Villalobos made the cancellation and she was not going to charge me 10%, she told me that it was still canceled, but she lied to me, believing that already I had my cancellation done, I went to another place to buy the items that they could not deliver to me on the agreed date, I bought them and paid for them and this week they call me from Ashley to say that my order was ready, since Mrs. Villalobos supposedly I had canceled it, the truth bothered me a lot because they made me spend double and now I have three items of the same and without being able to return them because I would have to pay a higher percentage, it does not seem fair to me that the lady Villalobos mislead clients just to earn their commissions. But he lied to me believing that my cancellation had already been made, I went to another place to buy the items that they could not deliver to me on the agreed date, I bought them and paid for them and this week Ashley calls me to say that my order was already there. list being that Mrs. Villalobos had supposedly canceled the truth I was quite upset because they made me spend double and now I have three items of the same and without being able to return them because I would have to pay a higher percentage, it does not make me fair that Mrs. Villalobos cheats to clients just for earning their commissions (Original) En julio 27 yo fui a comprar unos artículos para mi hogar quedaron en entregármelos el 1 de agosto fui a recogerlos y me dijeron que no que hasta el día 4 de agosto estarían listos cuando fui a recogerlos el día cuatro me dijeron que no que hasta el día 14 de agosto yo les dije que quería cancelar la orden porque yo lo necesitaba pronto y supuestamente la señora Villalobos me hizo la cancelación y no me iba a cobrar el 10% ella me dijo que todavía quedó cancelado.Pero me mintió creyendo yo que ya estaba mi cancelación echa fui a otro lugar a comprar los artículos que ellos no me pudieron entregar en la fecha de acuerdo los compré y los pagué y en esta semana me llaman de Ashley para decir que ya estaba mi orden lista siendo que la señora Villalobos supuestamente lo había cancelado la verdad me moleste bastante porque me hicieron gastar doble y ahora tengo tres artículos de lo mismo y sin poder regresarlos porque tendría que pagar un porcentaje más alto no se me hace justo que la señora Villalobos engañe a los clientes sólo por ganarse sus comisiones. pero me mintió creyendo yo que ya estaba mi cancelación hecha fui a otro lugar a comprar los artículos que ellos no me pudieron entregar en la fecha de acuerdo los compré y los pagué y en esta semana me llaman de Ashley para decir que ya estaba mi orden lista siendo que la señora Villalobos supuestamente le había cancelado la verdad me molesté bastante porque me hicieron gastar doble y ahora tengo tres artículos de lo mismo y sin poder regresarlos porque tendría que pagar un porcentaje más alto no se me hace justo que la señora Villalobos engañe a los clientes sólo por ganarse sus comisiones

Great customer service. Knowledgeable staff. Highly recommend!

Can’t get anyone to answer the phone

Great quality, and also great team.

Always a pleasure to work with the Sales team at this store, friendly and helpful. The pickup area was a little uncoordinated a had a queue with no order as to who was next. Good finds and great prices, if you do your homework and take your time here you’ll uncover a quality gem at an affordable price!

Great Deals. Awesome Store Manager on duty this Saturday! Will be back again!!!

This location doesn’t price match like the website says they will

Drew was SO awesome helping us find available Items for our condo in Orange Beach. He was courteous, helpful and efficient. We will definitely come back!

Great customer service!

Had great deals and great customer service

HORRIBLE DELIVERY ESTIMATION We ordered furniture the 2nd week of May and got half of our delivery in June because they sold our furniture set to someone else. Customer service is rude and blames every other department. When we finally got ahold of someone in the actual store they said there is nothing they can do and unfortunately have to wait until the next delivery date which is July 25th! (which still isn't guaranteed). It's July 16th and we just got an update that our delivery is pushed back to July 30th. We are waiting 2 and a half months on a bedroom set that we ordered in May and paid for in full, not financed. I will NEVER shop with Ashley Furniture again! From in store to customer service to the delivery it has been unorganized and frustrating. There are plenty of other furniture stores to shop with and give your money too that will guarantee your delivery on time.

(Translated by Google) Their attention is horrible, they do not answer and they take a long time to send the furniture, I have a month and a half waiting for a bed with their mattress and simply nothing, I will never buy in that store. (Original) Es horrible su atención, no contestan y dilatan mucho para mandar los muebles, tengo mes y medio esperando una cama con su colchón y simplemente nada, jamas compraré en esa tienda.

Maryurin was so helpful. Ended up buying 2 sets of living room furniture. I’d been Looking around for the last week and finally ended up at this location. Great prices and helpful staff. Will definitely shop here again.

Enjoyed the friendly and prompt customer service we received in the store today. Boight living room and bedroom furniture at an affordable price today. Very satisfied with my purchases

Great experience and friendly/helpful staff. Found some really good pieces here for great prices. Highly recommend!

Very friendly and very helpful. Made us feel like we were in only people in store.

My parents came to visit and help me furnish my first apartment. The staff was super friendly, insightful and helped us find every thing we needed to get my place together. Although the wait may be long due to Covid I was happy to get everything secured fast.

I purchase a dining table, they told me I will get it on Tuesday.. which I only get 2 chairs and a bench all of them due to their conditions are USED and broken.. called the store many times for 2 days no answer... I finally went to the store and spoke with Jordan the manager I believe that’s his name, He personally told me that the table and the chairs will be delivered on Saturday 6/20, I waited and nothing was deliver. Once again I called the store and they said that there was nothing on schedule to be deliver. By that time I got really mad, there’s absolutely no communication between the store and the warehouse and with the customers, Now The table and 2 chairs are scheduled to deliver on 6/24 And am afraid to take it, because then they will leave me with the broken bench and chairs. 3 weeks since we purchased the dining table and all I got is one broken bench and 2 broken chairs.

Good service! Staff tries hard to find stuff on your budget. They definitely work for your business. Will shop there again

It was a very nice experience. Customer service was more than satisfactory. I went home with a new recliner.

Very smooth buying experience with a very helpful staff. Would purchase more furniture here!

If you’re near the Ashley’s Furniture Store in Antioch please stop by and ask for M.J, she has great interpersonal skill! My experience with her was awesome! She will give you the best deals and inform you on promotional offers that will put money back in your pocket. Again, ask for M.J And don’t forget to ask her about the deals on mattresses!

Great experience! Brandon was very helpful and conscious of us needing some space to make a decision. It’s annoying when sales associates follow you and don’t leave you alone to talk amongst yourselves, but Brandon didn’t do any of that! The only negatives are that the store has somewhat of an “outlet” store appearance inside (Like not super squeaky clean, but not messy either) and that the sales don’t stack on each other. Had some great clearance pieces...they don’t deliver clearance items anymore, but Brandon told me about Bunjii (an app that’s like Uber but for furniture) and that was super helpful! We just submitted a request for our furniture pickup/delivery and they picked it up at the store, brought it to our house, and installed it and everything! I’ll definitely be back the next time I need some furniture.

(Translated by Google) Quick, friendly attention and in my language. (Original) Atención rápida, agradable y en mi idioma.

Great deals and our salesperson Barack was so helpful and patient with all of our questions.

The manager M.J., at the Ashley's Furniture Store in Hickory Hollow was so patient and professional ! U. Hill

Very very poor customer service. Manager was very rude and was not helpful. I would never go to this store. Franklin branch is better.

I went in looking for living room furniture was approved I was so glad and M.Jay is the young lady who assistance me and she was very helpful. I would recommend other people to visit Ashley HomeStore. Thanks

The moment I walked into the store the customer Service was excellent. I was greeted by all the workers. The manager was amazing also. They educated me on all the products they had available. My experience was Awesome. I recommend anyone looking for furniture please go there your experience will be awesome.

The sales manager was great and worked with our needs and wants to our likng!

Amy was really helpful. Had me in and out with everything i needed.

Brandon did an outstanding job of helping with purchases for our new home at the Antioch store! Great customer service and good selection.

Very friendly & patient, best price in town but don't accept cash(covid 19 issue) that change in future

Bunch of clean cut young men and women willing to help with everything. Great store

This is our 3rd time purchasing from the Ashely Outlet Store. They always welcomes us in a kind and sincere way and makes us keep coming back! They goabove and beyond what is ask for when they research furniture for us! They are good! We love each piece of furniture we have purchased from this outlet! Everyone overall is so kind and helpful!

Ashley HomeSture NASHVILLE is a very clean well stocked organized furniture store! The layaway exceeded 6 months and upon return, all the business was in order and the special needs customer was treated curiously, with patience and respect .We are confident that the delivery and set up will be handed as professionally From the SALE to our door ASHLEY HOMESTORE NASHVILLE is our home furnishing store. Sincerely we THANK YOU!

Jordan and Brandon were great in assisting me even though I didn’t buy but I don’t understand why your store is open shut down you’re exposing your wonderful employees for no reason to this virus let them stay home and be safe

They’re very welcoming and personable. They greet and ask throughout your visit if you need any assistance they’re there to help with no pressure. Always have discounts going on.

Sam was very helpful and was able to work with us to fulfill all our needs within our requirements. Overall it was a good, no pressure experience with little hassle.

We purchased all new furniture here and love every piece for our new home.

This has been by far the absolute worst customer service experience that I have ever had. I purchased a sofa from Ashley a little over 1 year ago. There was a manufacturer default that occurred and I have requested service on the sofa. Spoke with the first customer service representative on January 10th 2020 and was hung up on because there was "nothing they could do". When I called back, an request was sent in for service. After 72 hours of waiting on their 3rd party repair company to call me, still no follow up. Called back to try again to have the service rescheduled and finally was able to get it taken care of. Service scheduled for over a month out. Waited and the repair company finally came by. They spent 10 minutes looking at the sofa and said they had to order parts. I am now 2 months into this process with no end in site yet. Every time I have reached out to speak with a supervisor, they are magically "in a meeting" at all times of the day. Now that I am moving back to Ohio, they are now saying they do not have Techs in Ohio that repair furniture. I highly recommend NEVER purchasing furniture from this retailer.

Great place! Matthew A was very informative and worked to give me the best deal for what I was looking for.

I have bought 3 pieces of furnitire from Ashleys. I have been extremely satisfied with the quality. My sevice and experience in the store as been amazing. I will most definitely be purchasing more furniture from them in the future

Staff is extremely unhelpful.

Good variety

I was received with a great welcome it was as if i was getting home and not to a store. Great people 💯

Just let me shop

MJ was excellent and very helpful!!

This place has lots of great furniture at a very reasonable price , just need to be patient and do not I repeat do not expect a Galleria service ! Just understand that you are already paying a low price. Great place I like it

MJ was very helpful and knowledgeable about the products they have at Ashley.

I came in there knowing exactly what I wanted. I was helped right away by an associate. At first they attempted to sell me other things than what I had asked for. I then found another associate who answered all my questions for me. Mark sat me down and was able to get me approved for the furniture I wanted right away. My furniture will be delivered next month on a day that I setup. Wasn’t expecting to leave with new furniture ordered right away but glad I did!

The salesman Faith was rude. He followed me around the store like a stalker when I asked him just to let me look first and then I would talk to him. When I said ok I have a few questions he didnt know the answer to anything. When I got frustrated he became belittling and rude. Jacob the manager was too busy to take care of customers because he was playing on his cellphone. When I asked him if he could help, he was equally as rude. I was on my way out the door when Amy caught me. She was very nice and knowledgeable. She was great. I ended up buying 4 things from her. She should be rewarded. The entire hour I spent in that store, she was the only one hustling and keeping people happy and selling furniture.

Great

Went in looking for a discontinued item to add to a sectional I purchased 4yrs ago, Matt didn't even blink an eye, he found the piece at another location and had it shipped to local location for me to pick-up. Couldn't have asked for more! Thanks

ZERO STARS. I will never shop at this location or with Ashley again or refer anybody to go to this store. I bought my furniture on Black Friday and I went to pick up my furniture from the warehouse on my pick up date (a little over two weeks after the purchase date). The representative at the warehouse told me that my order was canceled TWO hours after I purchased my furniture in the store and that I needed to go back to the store to see what happened. I didn’t receive any emails, calls, or any type of notifications that my order was canceled. No one could explain to me why I wasn’t contacted or why my money was never refunded, just that it was an internal error. I rented a truck and took off from work just to get my furniture. I ended up having spend extra money on miles from having to go back and forth from the warehouse to the store. After waiting several hours in the store, the store manager told me I could pick out another set in the same price range that I originally bought the furniture for( which was only one other set to choose from not including clearance), pick out clearance furniture, or get the loveseat to the original set that I order and wait however long it’ll take to get the sofa. He couldn’t give me a date because there were “40+” orders in queue. I picked out clearance furniture but was told I’d have to pay $200+ more and I wasn’t spending anymore money with them. So basically I was forced to pick a set that I am NOT satisfied with AT ALL and have to look at it everyday and be reminded of that terrible experience. I called customer service a few days after and the representative told me that the manager at the store had more authority than he said he said he did. Said he could’ve gave me the clearance furniture that I picked out without charging more, gave me pillows, or something extra giving the situation. I asked for a manager over the phone and the rep told me that a manager will call me back and I have yet to receive a call back and it’s going a month since that call. Ashley just doesn’t care about customer satisfaction, it’s clearly all about the money. Sincerely, An unsatisfied customer

(Translated by Google) I found precisely what I was looking for, very good attention and the process was quick. (Original) Encontre precisamente lo que buscaba, muy buena la atencion y fue rapido el proceso.

Yikes I won't be back

Poor and unprofessional customer service!!!

Terrible customer service. Booked a sofa and dining table chair set on dec2. Sales executive promised delivery of dec 12. Accordingly I had planned a family party. But Ashley furnitures reneged on their promise. And did not even bother to inform that delivery is going to be delayed. Had harrowing time calling their service desk. Every agent that I called up promised me a different date. Finally reached out to this sales executive guy at Antioch. All I heard from him is it’s on it’s way out. Spoiled my weekend waiting for the delivery. And not to mention that I fell on my face as I had to call off my family party at home, at the last minute just because someone at Ashley just did not do his or her job.

I had a great experience at this location. MJ was very helpful and knowledgeable. We will definitely be back to purchase with her again!

Had to return or exchange a pair of pajamas that I had bought awhile back...couldn't find the exact item but found a set the same price....cashier helping me was very friendly and kind...made the transaction very easy.

Do Not purchase from this store! There are several Ashley stores in Nashville and this one is THE most unprofessional!! I have been waiting over 2 months for a refund from this store! I have a furniture piece refusal due to the piece not fitting in my home. $300+ was guaranteed to be refunded to me and the store has REFUSED to process my refund. Ive been to the store twice, called repeatedly, and have been going back and forth with Ashley corporate to get this done. Ive been told that only the store can process the refund and corporate has sent them multiple notes to process. On my last visit to the store they told me, to my face, that they put in a refund request from corporate. Two weeks later, still no refund, and corporate tells me they have not received ANYTHING and no refund ticket has been processed from the store. So they LIED TO MY FACE! I am in the process of reporting this store to the better business bureau because this is extremely unprofessional and honestly a crime. $300+ dollars I’ve been owed since September! $300!!!! This store is crooked and I plan on doing everything in my power to not only get my money back but stop others from shopping there!

Perfect. I went in with the intentions of getting a bed frame for my girlfriend and I. We go in and we’re kindly greeted by Sam. She was awesome. She helped and added personal input, not just being pushy and trying to sell me on what she would make the most off of. As someone who has worked in sales for 2+ years and now in management; I’d be thrilled to have her work for me. She helps customers first and puts the sale second. Fantastic experience. My girlfriend and I couldn’t be happier with our purchase and the excellent information provided to us. Top notch!

(Translated by Google) Excellent place to buy furniture at a good price (Original) Excelente sitio para adquirir muebles a buen precio

It was a pleasant experience to work with MJ.. she s the mattress expert in the Ashley HomeStore and was patiently enough to work with us and gave us a deal we couldn’t refuse to.. thanks for your help MJ

Staff is friendly and helpful - 5 stars BUT - definitely check the online prices against the ones they list in-store. Coffee Table in-store listed at $399, was listed at $319 Ashley online and available from Wal-mart at $260. Doubt every price and be prepared to haggle

Great prices and people you can’t beat their clearance prices. Thanks Sam!

Jordan is a fantastic sales associate and helped me find everything I needed I’d definitely recommend asking for him.

Store bathrooms were filthy. Sinks has black stains. Bathroom stinked and so dimly lit you couldn't tell if you were hitting the toilet.

They text to me and said your dining table and 5 chairs are ready to pick up I got there on 10/12 to pick them up they said the base is not ready they couldn’t find it . And they bring 5 chairs was out of the boxes and has black spots on them and they try to loaded on my track I wasn’t accepted then they give me brand new one in the boxes .

The best service . We recommend this place . Thanks so much MJ 🤩🤩🤩

Very pleased with the help and purchases here A++ Big thanks to MJ very helpful on helping us find what we needed.

Everything good. Excellent attention. My love this place!!! Thanks very much MJ 🙏🏻🙏🏻💫

Great experience buying a coffee table for my apartment! Ryan was a great help and had my new coffee table loaded into my car in less than a half hour! Awesome customer service.

Matthew was one of the best sales people we've worked with at a furniture store. The prices are reasonable and the selection is good. Great job Matt.? Thank you!

Great staff and store

Worked with Amy and bought 5 items. Got some great things and she gave a great deal and was very helpful. MaTt was also helpful setting up all of the payments. My new stuff looks great!!!

I bought a couch here that got messed up after 4 days of owning it. It was a clearance couch so I was on my own. After explaining this to the district manager he told me to go back to the store and grab a new one. The store manager Ben was extremely helpful! Go see Ben and the good prices at the Antioch store!

Amazing shopping experience! Great prices and excellent service! Very nice and not pushy from when I entered to when I left. Sarita was super sweet!

Amazing product... great service... incredible prices on clearance furniture.

Very bad service unexpected delivery time didn’t come on time that schedule for it there customer service sucks will never recommend to anyone

Made me a good deal on new livingroom suit and Matt was very helpful because I had him show me like 20 different ones before I chose...

Just purchased a sectional sofa from this store. It was a quick and easy process. The employees were very helpful.

I just want to thank Matthew for helping me get the bed I wanted. He was so nice and helpful.

Our experience was excellent. We were looking for a 6 shelf book case that we saw on line @ Ashley's. They didn't have it at our location, so they ordered it from another store. Everything was professional and fast. The sales person and the manager knew exactly what we were looking for and took care of it. We were again impressed with the service. Thank you

Ben was very nice and helped us pick out the furniture we had been looking for to complete our living and bedrooms. He helped us to find great deals and answered all of our questions about each product we looked at. We will definitely be back.

Ben was amazing and got us what we needed with no wait. Would go back and would recommend to everyone I know.

Today was my second time visiting this location and making another purchase. The service was as awesome as my first visit! I will always go here to buy my furniture. They have awesome deals and are great to work with our own prices. I highly recommend them!

A place where I like to shop.

Matthew was wonderful to work with. He was very knowledgeable and made the mattress buying process enjoyable.

My daughter bought a bedroom set and was looking forward to it being delivered. Not only was there a huge scratch on top of the footboard but the dresser wasn't delivered because it was on back order and no one called to let us know. Waited an additional week before finally receiving it but still we had to chase down the whereabouts of the dresser. Lousy experience with delivery for sure

Really high pressure sales tactics they work on commission

Great experience all around! MJ Villalobos was hands down amazing and made sure all our needs were taken care of. Highly recommend this store over all the others.

(Translated by Google) All the furniture very nice but expensive (Original) Todos los muebles muy bonitos pero costosos

(Translated by Google) The girl who treated me super excellent Very attentive and patient, super good prices (Original) La chica que me atendió súper excelente Muy atenta y paciente, los precios súper buenos

Overall we had a good experience here. The staff were very helpful, but look up the price of what ever piece(s) you decide to buy on the Ashley website because we found that sometimes it's cheaper and they will match that price in store. Overall we liked shopping there.

Horrible experience and the Lady at the front desk is the rudees..I will not be patrononizing Ashley Stores ever again.

Although I haven't received my furniture yet, my experience at the store was phenomenal. I was greeted as I walked in the doors (always a plus). I was also given an opptunity to browse for some time before someone (Ben) came to my service. He was personable, attentive and helpful with working within my budget. I'm glad I finally had an opportunity to go to Ashley's, there were some great deals.

Found a great deal on a discontinued bed. Love it.

I would buy from here again. We bought a real leather sectional from here, we did have a few issues with the delivery, but they worked really hard and straightened everything out. So far it is holding up well and since it was priced about the same as the fake leather we could not go wrong really. My dogs approve of the couch as well.

Excellent shopping experience with our salesman Faithi. He was very helpful and pleasant to work with. Will definitely come back.

The staff at Ashley furniture were friendly. I shopped all furniture stores and they had what I needed.

Poorly merchandised .

Amazing experience! Incredible employees that are very helpful. Ask for Erica, she’s awesome

Worked with Dres the store manager . He was amazing and wasn’t pushy or made me feel rushed to buy

I didn’t know that if Ashley Furniture gives you credit it shows up on your credit like you owe them the full amount. They supposedly gave me 1600.00 in credit. It’s shows on my credit as thoughI own them the entire balance whenI only owe them 400.00.. That’s unacceptable for me..

I brought a chair and a small desk. For 275 dollars. The chair is a adjustable perfect for the desk or for sewing on my sewing machune

Great customer experience. Answered all my questions before I made the purchase.

I had an AWEOME experience today with Viola at Ashley HomeStore. She was so sweet and helpful and explained ALL details that I needed to know and was concerned about. I haven’t purchased new furniture in years and i can’t wait for my new couch and love seat to be delivered! Thanks so much!!

My husband and I browsed about 25 mins hoping the sales persons would end their conversation and offer to help since we were looking to buy. Never did & I'll never patronize another of Ashley's establishments because of this poor experience

Great store. Great service. Lacy M., Is a great sales person very understanding and works to get you the best deal. They also have the best deal on a new midsize recliner in town.

Very friendly and helpful staff. Ben and Ismael were great!

What I thought was a pleasant experience turned into a nightmare when I went to pick up my living room set for my new home. The service was poor. The loader was angry that he had to put the furniture in my truck and asked me if I brought someone with me to help load. Then once I drove to the pick up area I was told two pieces of my set had been sold to another customer but they’d fix it by giving me the dinged up floor models or let me wait days or weeks until they find and receive new pieces. I was furious! So I demanded a refund. Man said they refund the same way their customer paid. My electronic check cleared in two days but I was told I’d have to wait 5 to 10 days to be mailed a check. NOT TRUE! I called the 12th day and a different employee told me those checks take up to 21 days to be received. Store manager should have issued a debit refund since it’s the same bank account. Worse buying experience in my life. I recommend you NEVER shop at Ashley in Antioch.

The employees are very nice to the costumers.

The customer service was wonderful. Great personality and on point with their knowledge of their products. I would definitely recommend going to Ashley Homestore Outlet in Antioch.

Helpful salesperson. Buy it when you see it... most items have been discontinued.

Excellent customer service ' very friendly. New manager from Chattanooga Tn . Made us feel right at home when it came to details of furniture and cost is very affordable.

I enjoyed shopping at Ashley Homestore Outlet. Matt really helped us out. He made sure we left with what we wanted and it was in our budget! Would definitely shop here again!!

I came in about 20 minutes to close and MJ was super patient with me while I changed my mind a few too many times. I can't wait for my new sofa and hopefully there are no issues there. I might go back and get the matching loveseat.

They were very sweet and helped me get the sofa I wanted in my price range.

Great experience & DeSoto waited for me almost 1 hour after closing time with no hurries at all, will be back. 👍

Nice people and good service

Great help finding something specific!!! Staff went above and beyond over the phone and then once we got in store the team worked together to get us greeted and taken care of!!

Mostly junk

Out of city limits . Outlet store Prices are as high as sine showroom inventory

We had a wonderful experience at Ashley HomeStore Outlet in Antioch. We drove an hour to get there and it was worth the trip. Great selection at great prices. Our sales person Faith was very helpful and we will return for our next home furnishings purchase.

I had been reviewing this 1 King bed online for about 3 weeks now. I finally went into the store and had the greatest customer service. I was pointed directly to what I wanted by Tyler D. He was awesome at helping with the additional mattress shopping as well and informing about different brands and options with no pressure to purchase which is definitely important to me when I'm making purchases.

I needed a recliner because I'm having knee surgery next week. I called the day before and Mrs. V told me she would take care of me when I came in the next day. She was so nice and professional. I found a chair I liked and she took real good care of me. Thank Mrs. V

I just bought a chaise lounge with the help of Mathew. Still waiting on it being delivered this Saturday but I had a great experience and will definitely return!

The Girl name V she is so so helpful and knowledge about all product we are looking and she give detail information about item

Viola helped us make our first furniture purchase as a married couple. We bought a new sectional, rug, and some decor items. She was very helpful in helping us find furniture that would work well with our dog. Very kind, attentive, and willing to help us make the right decision. Highly recommend!

Viola took care of us today and did a fabulous job. She was very patient with us as we were having a hard time choosing between three couches. She gave us details about each piece and offered her suggestions when asked. She asked pertinent questions about our needs and space in order to help us decide what the best option would be for us. The pricing of this store is great. We came during a sale and bought a sectional from the front "regular" part of the store for a very affordable price, but they also have an outlet side that had really phenomenal prices with several high quality choices. She was really great with working with us on when we could get it shipped. We will definitely be coming back to the Antioch location due to both the prices and fantastic customer service.

Jim was very helpful and we made a deal that was beneficial for both parties. Appreciate the help!

Great experience

Had a good selection of furniture just could not find the right style to fit our decor. Good prices and friendly staff who were not overly pushy to get a sale.

This store is fun, and we found a cool table. As all Ashley stores though, the sales tactics are getting annoying. I want to be asked once if I need help, not three times. I also didn't like them asking for my email and address like that was a requirement for buying something. Back off Ashley. We know how to ask for help, and we know where you are located. Rely on your product.

Good selection, sales people were very helpful but also leave you in peace to roam around and shop. We ended up getting a great deal on a sofa and loveseat. It was delivered this week and we love it!

Their sales team is helpful .and they try to match price with online price . They do everything in they're hand to get a good deal which is a decent bet compared to other stores which have fixed prices.

From the selection to the customer service I couldn’t have asked for a better experience. Tyler and Matt were exceptional. They were straight forward about pricing and made sure I got exactly what I wanted. They were pushy sales people and make my sister and I feel super welcomed and comfortable. I bought a gorgeous bed for a great price today!

As soon as I walked through the door I was approached by one of the salesmen who was very polite and generous. My plan was to just look for a dresser or two and I ended up getting a whole bedroom set and mattress which was actually needed. He definitely helped me with my purchases which helped a lot.

Very nice customer service. I haven’t received my furniture but I am very excited for it to arrive.

Im not sure if they arent knowledgable about the products they sell or are just trying to get a sell. Be sure to read the warranty protection plan before buying it.

The sales people were very helpful and highly attentive to my needs. They helped me to find exactly what I was looking for.

(Translated by Google) the place is ok (Original) Está bien el lugar

This store was great. I didn’t realize it was an outlet store until I arrived. Went looking for a particular sofa that I liked online. They had one but I ended up not liking the color I thought I wanted. Ended up finding a clearance one that was perfect. Got it and the love seat for less than half of the price of the original sofa. Also found a seven piece bedroom set for a fraction of regular price. Staff was knowledgeable and friendly as well. Delivery was free because of the amount I spent. Only downside was it took a week for it to be delivered. Otherwise all good! Definitely check this place out!

Customer service was above and beyond the call of duty! I had an unusual request for a piece of furniture that had been discontinued. I was told that this location was about to receive the item. Viola, the assistant manager, was very kind and patient with me regarding my request, for I am in Texas she in Tennessee. We communicated for a couple of days until the item arrived. When it arrived she contacted me and I paid for it over the phone. Then she offered to haul it over to FedEx and send it to me (I paid FedEx directly, of course). We received the item today and were quite pleased although there was a very small amount of damage, from shipping I suppose. Thank you, Viola, for helping us with our request. I pray that business will continue to go well for you and Ashley HomeStore Outlet!

We were so surprised to get such a great deal on a couch that we previously looked at several times. It was such a good deal we couldn't pass it up. Great customer service!

Friendly service and was given a great deal

Only giving a 5 because they make internet prices. Be careful buying clearance while you are paying they’ll bring a broken piece from the back and load it up. Don’t worry you call corporate to replace broken pieces for free. To be safe stay with the furniture you inspect.

I was about to find what I needed for a reasonable price! Should have stopped there first.

Staff was very friendly and helpful. Great products and good service.

Good deals can be found here.

This was my third trip to the Ashley Outlet and by far the best experience. Professional and friendly sales associates, great selection, and in-and-out in about an hour. Will return for more furniture.