Ashley Outlet Antioch, TN 37013

Wonderful and attentive service. When making a large purchase, many times you will waffle between several choices. Staff had patience and was very helpful and knowledgeable in answering my questions.Thanks to the staff, Brian, Lee and Gary for helping me to leave a satisfied customer, and willing to return.

This place is just not good at doing business. We originally thought that Ashley was probably worth dealing with since the price was so cheap, but we were wrong. We bought a couch and a bed from them about a year and a half ago. They set an expectation that delivery of the items would take about six weeks. It was actually about 4 months before we received the last of our items and they both came damaged. The unbelievably bad communication between their departments also led to an extremely irritating delivery process in which we received our bed, couch, and bed rails in three separate deliveries, weeks apart. We called the store several times throughout the long delay from when we purchased and received the items and not once did we actually get ahold of a real person at the store. After we got tired of this we called Ashley’s corporate customer service line which is apparently unable to make any changes or even see any information that you don’t already have. They are very clearly trained to only manage a customers emotions, tell them they’re very sorry, and then not actually offer any help with the situation. The person I spoke to literally told me that they cannot contact the individual stores. Huh? Looking back on the experience now and having dealt with a few other furniture companies, I can’t even believe all of the little issues that we had along the way. I can whole-heartedly say that the extra money to go somewhere else is completely worth it. You’ll get your furniture faster, you’ll buy it from a cleaner showroom, and if you need customer service you’ll actually receive it. Please don’t use this company, it’s not worth your time or your mental health.

Edit: Ashley agreed to refund half the delivery charge. Fair enough. I'm content with that. I wish the original CSR could have helped instead of having to make a bad review to get the resolution going. Original Post: Bought a new mattress. Wanted it delivered & old mattress taken away. Paid $150 for "white glove" delivery. Had salesperson make a note that I wanted old mattress taken away. Salesperson showed me the note that old mattress would be taken away. Had a whole conversation about old mattress being taken away. Delivery day comes: old mattress was not taken away. Was told they don't do that. If I had known upfront, I would have just taken it home myself instead of paying $150. Called customer service. They told me they won't make it right because that would cost them money. Buyer Beware.

James was very professional and courteous. He allowed me to take my time and answered all my questions. He was very helpful.