Ashley Store Brentwood, TN

Michael was very helpful and we appreciate his helpfulness

Andrew was very kind and professional!

Michael was great entire staff was. Great value and worked with me

Amazing the manger Michael was amazing very welcoming greeted us snd found exactly what we wanted in our budget walks out very very happy

Beautiful showroom with the best sales staff!

Chad was most attentive & helpful in my decision-making. I was alittle all over the place. His kindness & patience were so appreciated. That I caught the President’s Day sale was just extra!

Very pleased with our selection and price. Andrew was great to work with. We’ll be back!

Before you buy any major piece of furniture here, check the dimensions section of the product description on their Web site. If the door into the room you want to put it in is narrower than the minimum width for delivery, keep looking. We didn't check first, and bought a sleeper sofa for our guest room then had to cancel the order when we found out it wouldn't fit through the door.

Jake was so helpful! He listened to understand what I was looking for both in terms of product and price and helped me get a great deal on furniture I love!

We went in to purchase a sectional for our living room and Shayne helped us get just what we wanted. He was friendly and helpful and answered all our questions. Definitely recommend!

I highly recommend Ashley Homestore in cool Springs. My furniture consultant Brandon was knowledgeable about the designs I was interested in as well as event specials, and financing options. It was a no pressure, high benefit experience that I highly recommend.

Great experience at Ashley Furniture today. Fady was a great salesperson, very knowledgeable, polite, and funny . Super excited about our purchase

Great service! Ask for Andrew

Andrew was a huge help in showing me options I was interesting and a great guide for mixing and matching different brands! Thank you!

Excellent experience and we bought 2 bedroom sets.

Love the selection and the price. Product specialist was great.

We bought a 3 piece leather sofa set and recliner. The padding did not stay in position on the center console of the loveseat exposing the edges of the wooden substructure. The fold down section of the large sofa has a cup holder/table top that fell off because the velcro take came off. The reclining lounge chair had a factory patch on it that started becoming visible after a short time exposing a hole in the leather. The surface of the leather started to wear off becoming discolored and rough. The sales man sold us on a $700 extra protection plan that he told us would cover anything from pet punctures, scrates and staining. He told us we would be dumb not to get it. We were dumb to buy anything from this store. We were suckered big time. Ashleys will of course deny it all. However all you have to do is just a little research om the internet to see what the consumers are saying about the quality of the products and the false warranty information. We made a $7500 mistake and now we are stuck with shitty furniture and claims denied in just a few minutes of submitting them. Buyer beware!!!!!

Unhappy with floor model mattress. I returned to store to see about an exchange and was told that there’s is a no return policy on this, since it was a clearance item. The mattress is worn out and after about an hour on it, I found myself sinking further and further. For the record, I returned the very next day after it was delivered. I don’t feel I was asking too much for an exchange. The mattress is defective.

Great experience. Let Shayne know what we were looking for, and he showed us what we requested with what was in our criteria without wasting our time with things that didn’t. Shayne was friendly, professional, and knowledgeable. If you go to Ashley Furniture in Brentwood, ask for Shayne and you won’t be disappointed.

Jacob was very personable and kind!

The sales rep, Jake, was very helpful and professional. Enjoyed working with him.

I spent a half day texting with a sales representative on an item. After they emailed me an attractive quote and we agreed on the "out the door" price, suddenly the price increased due to a "mistake" with no explanation and offered no flexibility to correct it. I was ready to finalize the purchase! However, then the rep stopped responding and no one from the store returned my call. I would have appreciated better customer service but I was completely stonewalled. We will not do business with this store again.

They were really helpful and I am very satisfied with the service

If they ask you “stage left or stage right” for a sectional BE SURE YOU HAVE A CLEAR UNDERSTANDING!! You CANNOT exchange or return it!! So now I have a great couch but it’s blocking main tracking areas. And do NOT rely on being able to communicate with the delivery people. They will tell you not to sign if something is wrong but the delivery guys DO NOT speak English!! I had 2 separate deliveries for my sectional & out of 4 guys who delivered the couch only 1 mildly spoke English. So good luck explaining to them why you won’t sign. I absolutely LOVE the couch!! I’m hoping to be able to work with the space issue but once you leave the store, you’re on your own so be sure that you are 100% clear on what you purchased, like double triple check it b/c I thought I had a clear understanding & obviously I didn’t and I’m not an idiot. I take responsibility for ordering something a little too big but I feel like it’s their job to ensure customers understand exactly what they’re purchasing & that all sales are FINAL, no exchanges or returns are possible. Just have Google translate downloaded and ready. Hindsight is 20/20!!

I bought a couch from here. It lasted for about a year! Would never shop here again.

This is a very friendly store. Especially in comparison to other Ashley’s I’ve been to. The whole sales helped make sure I got what I wanted at the price I wanted. I will be returning to this location for all my furniture needs because I know they will treat me right.

Paula was very knowledgeable and helped us buy a bedroom suite.

Chad helped me find my couch & he was so helpful!! Knew his inventory well, was kind, respectful, and friendly! Couldn’t ask for more.

Salesperson was great!

We have had a great experience! Deoandre has been our sales person. He has been very helpful putting our order all together. Pam Mason

Kay was so helpful and patient with all out revisions.

Michael Harris was our salesman and he is first rate! He knows the inventory in the showroom and was very helpful!! I will always do business with him.

Went looking for a recliner. Our salesman was not pushy and let us look. His name was Michael Harris. We told him what we were looking for and he showed us several different ones and told us if we had any questions he would be there. He gave us space so we could talk about which one we wanted. Would highly recommend.

Customer service team doesn’t tell you how to set up an account for payments. They just want you to sign off on a piece of furniture and get you out the door and move onto the next customer.

Selection was excellent hitting all price points with several options for high performance material useful when you have pets. Chad was very knowledgeable and helpful, showing us the different options but listening to our needs and budget. Payment process using the 0% finance special was quick and easy, as well as set up to delivery. Great shopping experience! We are hoping the quality is as good as the customer service we received from Chad.

Excellent service, excellent couch! Great price!

We really appreciated the detailed communication of our order, updates of the delivery and the ability to track the delivery the day of. Also, the two gentlemen who delivered the table were very friendly and thorough. The whole experience was very positive!

We ordered some wall art and the salesman told us it would be delivered in two weeks. Today marked week three so we called and were told delivery would be December 15th. That's two months. Had we known this, we probably wouldn't have ordered the art.

Deondre and Andrew were very easy to work with. Simple buying process and price match was straightforward.

I recently purchased two chairs from Ashley Furniture and I’m very happy with the pieces themselves — they’re beautiful and will fit perfectly in my home. The store has a great selection of furniture and I would certainly shop there again. Unfortunately, my experience with the salesman was disappointing. He was condescending and pushy throughout the interaction. While looking at patio chairs, he made a snarky remark pointing out that they were “for outside,” as if we didn’t already know. It came across as rude and unnecessary. I love the store’s products, but I would avoid working with this particular salesman in the future. He wore a “presidential club 2024 nametag . I think his name was Michael.

Great experience - he was very helpful and courteous – thank you!

The sales person Deondre Moore was very good, sweet, helpful. I would recommend him if your looking for any furniture.

Shane was very helpful with our purchase today.

Great found exactly what I was looking for and Chad was very knowledgeable and very helpful thank you so much

Jake was a great sales associate! He showed me what I needed to see! No pressure! Can't wait to get my chairs!

Delivery driver scratched walls and was unprofessional. One furniture item had to be sent back.The only reason why there is an extra star is because the customer service person Jasmine, who handled our return was absolutely phenomenal.

Salesman was courteous and professional, and did not try to pressure us to buy anything.

Great customer service. Michael was easy to work with and knowledgeable.

Doug was very helpful.

Shayne was awesome. I made a purchase from one state for my daughter in another state which had its challenges. He stepped me through the purchase plus, coordinated delivery with my daughter. He was prompt to answer my emails. It was a very positive experience. I have purchased from Ashley Furniture in two different states and both stores had great sales people. I highly recommend Ashley Furniture.

I went into the Ashley Furniture store to look at sofas. I was immediately greeted by Shayne, who was pleasant and helpful. The store was loaded with furniture and he helped me find exactly what I needed. The purchase was neat and quick and I recommend this business.

Kay did a great job of taking Of me and gave me plenty of options to choose from. She was Knowledgeable and very personal to fit me to my needs. The entire team made it easy for me to make a purchase and at the end of the day I will definitely suggest it to anyone that is looking for any furniture.

Chad P. was so helpful. We wee able to order bedroom sets from out of state and set up to deliver next month.

Chad Partee did a great job helping us find what we needed. He was kind, patient & knowledgeable with the bedding & recliner couches.

Don’t shop here. We were told if we dont like the mattresses we bought we have 90s days to return. Now they claim they never said that and we could only exchange it. Total bait and switch.

Chad was great. Helped answer all our questions and made choosing our table as easy as it could be.

Andrew was an excellent, knowledgeable, no-pressure Salesman. He explained everything well, got us some good discounts and made the process super easy.

Had a great experience buying dining room chairs and a living room suite today. Our salesman was Chad and he was personable and knowledgeable about the products. Will definitely be back.

Went in to purchase a mattress and Chad was very helpful and knowledgeable.

David was fantastic, wonderful customer service. Absolutely love the furniture we picked out- delivery in 3 days of purchase! Thank you for making my move across country that much easier!

Store prices are higher than what you’ll find online. Honestly, save yourself the hassle and skip the showroom. They even brought in a manager to offer a “mega discount,” which wasn’t really worth it. Overall after shipping, taxes and everything I ended up paying more than 80 dollars by paying in person. The installers were not careful and did not have the correct tools or bits. Their power drill ran out of battery during the installation, and they used the wrong size and type of bit, stripping and scoring the bolt heads. Several bolts were left loose, and the chairs were left crooked. Additionally, 2 out of 6 chairs required extra material because the adjustable rod was not long enough. Overall, the setup was sloppy and unprofessional.

Jake was great. Easy to work with and a great selection of living room sets.

Michael H. was great!

Shayne was a really great salesperson and everything went smoothly! I highly recommend shopping here! Thank you!

Very very helpful!!!

David was super nice and very fast to work with. Will come back to do business with him.

Deondre was so patient while I made myself comfortable on all the sofas in the store, so that I could choose the right one. Great experience shopping here!

Someone was available to answer questions

Wendy our sales representative was great. She was not pushy but very knowledgeable and pointed us in the right direction. I’ve never bought a couch that fast before.

My visit today was very enjoyable, the salesperson. David was informative, knowledgeable, and patient. The showroom is clean with lots of choices. I was most impressed with the sales people. They were all people of different nationalities and color.

Super nice and helpful group of people! Even gave me a discount! I will be coming back!

Our Sales person was David. He was knowledgeable and helpful. Our experience was quick and easy.

David helped us today buying furniture. He was incredibly friendly and made buying new furniture super easy! He was super helpful and made the process quick and efficient.

They were great working with my budget. I’m very excited for my piece to arrive!!

Deondre was wonderful. We showed him a pic of what we were replacing and told him our price range. He didn't upsell and was honest with us. Highly recommended!

Ask for Michael, great service!

Douglas Diedrich was amazing! He read us pretty well and did not pester us while looking. He connected and found perfect openings to make us comfortable. We ended up purchasing a couch and we are super happy with it. Had someone else helped us tried to “sell” us anything we would have left without spending anything as we have done many times before. Excellent experience!

Today we had excellent service , the way it should be with Michael Harris! Easy, a pleasure to deal with and I’d be back again

I had the best experience with Ashley’s in Brentwood. They helped me in every way that they could for me to be able to get furniture. I will be buying more furniture from them.

Outstanding! Most knowledgeable salesman I have dealt with, not pushy and knew what he was doing. We have bought at Ashley for 15 years.

Professional quick service at delivery!

Edit: Changing my 1 star review to a 5 star review because Ashley’s customer service team quickly resolved our issue and the sleeper part of our sectional was delivered today and we are very happy with it! Went to Ashley over Labor Day weekend to buy a new sleeper sectional. Rebecca Day was the sales associate who helped me. I knew exactly what I wanted so we immediately sat down together and she started ringing up the order. I told her repeatedly that I wanted the sleeper sectional. Fast forward several days and the couch gets delivered to my house and it is not the sleeper. My husband immediately got on the phone with customer service to let them know there was a problem with our order. The person he spoke to said the store we bought the couch from (cool springs) would contact us within 24 hours. It’s been 2 days and we haven’t heard anything. I’m super frustrated because the associate asked me several times if I wanted the sleeper sectional but upon further investigation of the sales order it looks like she rang it up as the regular sectional without the sleeper. Not sure if there’s anything that can be done now and I’m very disappointed because this was clearly the sales associate’s error and I reiterated countless times to her that I wanted the sleeper and now I don’t have anywhere for guests to sleep when they come to my house.

Bought a new queen mattress and Deondre handed us off to Shayne in the bed area - great tag team and Shayne knew his stuff! Both very professional and informative!

This was our first time shopping at Ashley. What a great experience. Lovely furniture at great prices. The sale person named Doug at the store in Franklin was so friendly and so helpful. He matched the online deal that we found online. He even drove us back to our car where we parked a bit further away. We highly recommend this store.

Great service and great prices!

Great experience at this store. We bought our previous living room set here and I was pleased to see the staff is just as friendly as before. We were immediately greeted by Deondre and he did a great job of checking in on us periodically while we looked around. Once we decided on a set he immediately consulted us on what we wanted, options available and ultimately got delivery completely set up! 10/10 experience thanks to Deondre

Better than expected inventory of pieces on the floor. Super attentive and accommodating help from Douglas D. Would highly recommend working with him for incredible service, patience, suggestions, willingness to review pieces found online - AND BONUS POINTS was so kind and patient to our 3 yr who was in tow.

If you need anything go see Paula! She makes shopping fun!

Rebecca D. Was Fantastic. My wife and I stopped in at Ashley in Brentwood TN. Looking for all types of funiture. Bedroom. Living room and dining room. Rebecca introduced herself and with her great personality we were hooked. She knows her furniture., is great to work with and a super person. I highly recommend Rebecca D.

Michael and the store managers were very knowledgeable, friendly and helpful. I recommend checking them out for all your furniture needs.

Easy in and out purchase. Shayne was helpful, funny and made it quick and painless. Give that kid a raise Ashley

It was amazing. We worked with Chad Partee and he was so nice. No pressure and spent a good amount of time with us. We definitely will look him up the next time we come in. He is a good people person also.

Fast and easy

Kay was a pleasure to work with and she guided us to our options without overly pressuring us to buy things we didn't need. The selection was very good. We ended up buying a bedroom set and an entry server.

Excellent service. The regional manager found just the right chairs for me. And Michael, a very personable person wrote up the contract quickly and efficiently. Very satisfied, and happy with the courteous, Understanding, and patience I received.

Very good service. Chad was great

Best experience we have had looking for a sectional and it was all thanks to David! Thank you for all your help!

We had the best experience here with the best help from David! We will definitely be back!!

I had a great experience with Andrew! He was very knowledgeable , professional and helped me make the right decisions. I really appreciated his patience and awesome communication. I will be returning soon to find a bed with him as well.

Chad was amazing clear, informative, educated and made sure I left happy!

What a great experience! Great place, very clean and tidy, and best of all family friendly! Knowledgeable sales staff that are attentive without being overbearing! Go see our salesman Deondre Moore, he was amazing to work with and I will keep all my future dealings with him! My wife and I purchased a sectional couch, rug, bunk bed for our son and a mattress. Great value on everything! No stress, easy purchase experience! I honestly can’t say enough good things about our experience here at the Brentwood Ashley Store!

Chad Partee and the other guys were amazing!!!

Salesperson Harris patiently showed my husband and me furniture based on our stated interests and budget. He also answered our questions, provided furniture and financing options, and explained features and warranty coverage.

Chad was wonderful! Very helpful and knowledgeable. He helped me secure my dream couch 🛋️

My husband and I have been searching for a new couch for our living room for a while and we wanted something that would be comfortable, great with kids (we have twin boys 😅) and also affordable. We decided to check out Ashley Furniture and we were so happy when we found the perfect couch for our space! Special thanks to David who helped us find exactly what we needed and for a great price with their Labor Day sale going on. He was very knowledgeable about the products and made us feel confident in our purchase. We were happy to work with him and happy to finally get something that will last for our family and make spending time together much more comfortable

Great variety from which to choose & customer service was excellent! Thank you, Michael, for your patience and help.

Very professional and very helpful!

Friendly, open to questions, no pressure and my salesperson, Mike was wonderful!

Great service from David and response time… we found exactly what we were looking for…

Chad was fantastic. We had a sense of what we wanted and he showed us a few options. He answered our questions and the item we selected fit our budget and delivery needs. Most of our discussion was spent reclining on the sofa we ultimately chose. Very pleasant experience.

Douglas was very professional and provided excellent services!

Doug answered all my questions. He did a great job helping me place my order.

Everyone was great, good experience

Andrew F. assisted us in purchasing two sets of nightstands and dressers. He was timely, professional and very helpful. 10/10 looking forward to purchasing from him again.

Very nice experience! Michael very helpful

Really enjoyed working with Deondre! Great service, looking forward to my delivery.

Shayne is the man to see if you want to make it easy for a furniture one stop shop as well as a great nights sleep. Will be back.

Davis was super helpful

Paula is amazing!!! I was initially dreading shopping for a new couch and she made the entire experience fun and relaxing. Y’all need more Paula’s!! If I could give her a 20/5 star review I would!

Jake was very kind prompt and professionalism was un matched. I was in and out of the store with 30min purchase was easy!

David was great! He was so nice and made our shopping experience wonderful! He made sure we knew all the deals going on soon, so that we could make the best decision buying our chairs. He was also great about any questions we had and understood our budget.

Chad was great and easy to work with.

Last month I purchased a king bedroom set for my myself and a queen bed set for my mom. I paid cash for most of it and financed the rest. The sales lady was nice and all but when it came down to pay she said the only finance option was 6 month and i found out that was a lie. Nevertheless i went forward with the purchase but the same day I asked her to cancel the mirror off the order bc i didn’t need it, as I have a TV over my dresser. Well the delivery guys bought it anyway and refused to take it back. I complained to her about it and she assured me she would have it removed by her manager Nathan. I went in there and called multiple times to have them continue to lie and say it was refunded. The last visit i spoke with Andy/Andrew who assured me that he would handle it. Still no credit on my account. They are straight up hustlers in there, they have no morals or ethical values whatsoever. Oh and Savannah was the sales lady. My last text to her she replied and said she was no longer with Ashley, it probably was a lie too. I will never buy from them again.

Shayne was great and very patient as we worked on figuring out which couch would best meet our needs. Thanks!

David was amazing!

We were provided great service!

David at Ashley Furniture did an amazing job helping us find our furniture. He was attentive, patient and very helpful getting the best price possible! I would highly recommend him!

A great experience. Our sales man David Aziz at the cool springs store was amazing. Patient and listened to exactly what we needed. When we come back we will ask for him!

David was absolutely great kept me from making a 2hour turn around trip

The salesman, Deandre, was very helpful. We found the dining room set we wanted and will have it delivered next week. A good shopping experience.

Andrew and Kay were amazing—friendly, knowledgeable, and genuinely helpful in finding the perfect pieces. The store has a great selection, excellent quality, and the whole process from shopping to delivery was smooth and professional. Highly recommend!

David was AMAZING to work worth! Super Easy! Super Simple! Absolute pleasure!

I recently had a disappointing experience at the Ashley Furniture store in Brentwood that I feel compelled to share. I visited the store in search of a firm mattress for my in-laws, who were coming to stay with us. A sales representative named Deondre Moore assisted me, but unfortunately, none of the mattresses met our firmness requirements. When I inquired about a specific mattress I found online, Mr. Moore assured me it was the firmest option available. He also mentioned a 72-hour return policy, stating that if we were not satisfied, the mattress could be picked up from our home at no additional charge. Trusting his word, I placed an order through the store. The mattress took over a week to arrive at the Smyrna warehouse. After picking it up on August 1 and trying it at home, I found it did not meet the expected firmness. I called Mr. Moore to express my concerns and ask about the return process. He directed me to the guest response team, but when I called them, I was informed that there is no return policy for mattresses, which contradicted what I had been told. I then contacted the corporate office, where I was again told that I had been misled by the store representative. I requested to speak with a supervisor but was told none were available and that I would receive a callback. Unfortunately, I have yet to hear back. This experience has left me feeling frustrated and deceived. I urge potential customers to be cautious and avoid making a purchase based on promises made by store representative. Transparency and integrity in sales practices are crucial, and I hope Ashley Furniture addresses my concerns.

David was so helpful to us! We found the perfect piece for the right price. Thank you!

Doug Dietrich was a pleasure to work with. He is very knowledgeable and able to answer any questions I had. I highly recommend him.

Our family is dealing with a family member who is entering the hospice phase of his life. Needless to say stress is an all day every min̈ute issue. We needed a bed in a hurry and Ashley via David stepped up and provided courteous, friendly, professional service! I live in Florida and don't really know the Brentwood area of Nashville very well. David worked with me and he was able to set the delivery for the only time available to me. Thank you David!!

Our saleswoman was great!!

Jake was very helpful, and friendly! He was readily prepared to answer any questions we had regarding the chair that we purchased! Great experience!

Staff were friendly and knowledgeable

Jacob was patient and let me look without hovering. I was looking for a lot of different pieces plus beds and he was very knowledgeable with everything. The entire process was very easy and I got a great deal!

Am a loyal customer but am disappointed. I learned the hard way that if you have a problem with an order, it is impossible to get through to this store. I bought a small chair, arranged delivery to our house. The address was entered incorrectly by the store rep. I have tried to change it online but can only change it by returning to the store. No phone number for the store, only a service center number. Since it is not convenient to return to the store to correct Ashley’s problem, I had to regrettably cancel the order. Not sure what I could have done differently at point of sale.

Eric was amazing! We appreciated him very much. Thank you!

Waited a over a month for the furniture that I ordered. I got tired of waiting, I paid in full and it took another two weeks to receive my refund. If you buy from here make sure you're willing to wait.