Ashley Store | Brentwood, TN 37027

Exceptional customer service from the store floor to delivery/assembly. Big shoutout to the gentlemen whom delivered/assembled my items. The gentlemen were very professional, efficient and proficient. 10/10 recommend. Top notch.

Ashley was very disappointing I bought a power sofa recliner and in showroom was soft and comfortable. When delivered was very firm and uncomfortable. Called salesperson and was told it needs to take time to soften up. I waited two months and still very firm and uncomfortable. Called customer service was told they would send an inspection took over a month to get here . They examined and told us that the foam is very firm and that they don’t have soft foam. Called customer service and was told they will not let us choose a reselection and they can do nothing for me. I would advise people to avoid making any purchase from Ashley if you have a problem they will not stand by you and you will be stuck with furniture that is different in comfort from showroom to what is delivered. I will never shop Ashley again

We worked with Mackenzie. We went into the store to buy a table and purchased a bed instead. 🤠. She introduced herself as a sleep expert. She was knowledgeable and professional.

Great experience! When I walked I was greeted by a salesman and he ask what I was looking and he pointed me in right direction and didn't tail me so was able to take my time and look at my pace.

Nathan did a very good job in showing us options in what we were looking for!

Awful experience, bad furniture , no professionalism, pathetic service. They tried to deliver same damaged items multiple times. Paid around 10k for furniture. Ordered items on 07/9/2021, received bed on 08/10/2022. Most of 5 stars reviews are either paid or fake. I have uploaded several images of damaged furniture which is not shown in public view, not sure why.