Ashley Brentwood, TN
Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Brentwood, Tennessee at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Cool Springs Shopping Center, next to Home Depot. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My order got delayed 4 times, It’s been 5 months and 20 days still haven’t received everything! Never had a worst costumer experience!
Customer service here sucks!!! I ordered a couch, love seat, and recliner on August 25th and was told delivery on Sept 15th. I call a couple days ahead of time to confirm and was told now delivery was Sept 27th. So today on 9/23 I call again to confirm, and was told Oct 4th. Mind you this whole time there has been no email communications to let me know of the changes. it's pretty difficult to coordinate to get rid of my old couch when I never know when the new is coming! This is absolutely ridiculous. I will be taking my business elsewhere! And closing my credit card with yall. Not to mention I gave yall a second chance after the last time I ordered and you only delivered half the sectional with no communication that's all we were receiving, till 2 weeks later when we finally got the other half. It won't happen again. I'm done!
Angela was a JOY to work with. She was very friendly and professional while giving us multiple design options. She’s one of the main reasons we chose to do business at Ashley’s. Highly recommend going to see her.
The salesperson was very nice and accommodating. He was moving furniture around the store so that we could evaluate how things looked together. Nathan made the process very easy.
Unfortunately I had to give a one star bc that’s the lowest there is. DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE!!! They have the WORST CUSTOMER SERVICE ever and do nothing but make promises they refuse to keep. I’ve been waiting almost a year for my order. Was told we’d pay once it was received, but they started charging us the day we ordered it. We’ve been paying on furniture we don’t even have for MONTHS!! Everytime they schedule to deliver they cancel and refuse to bring the pieces they’ve been holding in their warehouse FOR MONTHS!!! They are holding over half of my order hostage for one piece of furniture! And refuse to deliver or allow me to pick up what they’ve had in stock this whole time. We ordered this in December. They canceled our first order after it came in and gave it to another customer, then made us reorder and start over. Constant lies. Constant issues. Worst experience ever! BEWARE!!!! Twice in two months they promised to deliver and cancel the day or two before after I waited a month each time. And now I’m stuck with rails to a bed I can’t use and partial furniture pieces until THEY decide to ALLOW ME the rest of my furniture. Corporate customer service is useless and the stores don’t take responsibility for anything. They both deflect to each other to avoid having to deal with anything.
Our salesperson, Jaie, was super helpful and patient with us as we decided and then decided again! Grateful for a pleasant experience!
Jaie was a great help. I ended up not be satisfied with the pillow I bought, but that’s not her fault. She was SUPER friendly, knowledgeable and not pushy. Would go back to see her again.