Ashley Store Brentwood, TN

Awesome. Deondre is awesome. Very kind, patient and knowledgeable. Thank you for your help.

Jessica, Andy and their team did an amazing job helping us furnish our new home. Highly recommend this store!

I would like to say after going through a tornado and losing our home we have had to buy a new living room and new bedroom set. David Aziz was the best sales man we have ever dealt with. With the stress of rebuilding a new home he made this process very easy and took his time to show us many options that would work for us. This man was a God send and very patient. I would like to thank David as well as the manager, Andy Irwin for a great experience. John and Jenny Walrath

Excellent service!

Had a good experience shopping and felt like they made me a good deal. Michael was great.

Excellent, low pressure extrealy knowledgable.

Deondre was extremely professional, courteous, and knowledgeable. We were well taken care of and happy with our new loveseat!

Helpful salesman but he didn’t hover .

David Aziz was great to work with!

Brandon was amazing, showed us exactly what we were looking for, and was never pushy. Great experience with him and with this store! Will definitely be back in the future for any of our furniture needs.

Everything about choosing, purchasing, and getting our new chairs was easy! Thank you!

Excellent service by Jake at the Cool Springs location! Not pushy, gave me space, answered all my questions and I left feeling like I received a great value on my purchase. Well done.

We came in having done research ahead of time and had a few options we wanted to try out. Michael was extremely helpful in pointing us toward some we'd missed based on what we were looking for! Just looking around without some direction and assistance would have resulted in major decision fatigue early on. On site pricing was even better than online and the selection was fantastic. We're still waiting for our new couch, but expect it to be here in a few days; the floor model looked to be of very good quality and came with a good guarantee. Overall it was a great experience, and we'll be considering Ashley Furniture in future for our furniture needs.

Jessica was so helpful and did everything possible to make sure I left with exactly what I wanted. She never made me feel pressured and made the entire process easy. I’ll definitely be back for any future furniture needs!

Thanks for Jacob Long and David Aziz for their help and for their great customer service which made our experience really great.

Doug at the Brentwood store is always great and super helpful

Horrible quality and customer service. Run don’t walk away.

Terrible customer service! I was charged full price for an office chair that was half price in November for their big sale. The manager said he would correct the price the next day and never did and no one wants to do anything about it.

Thanks for Jacob Long and David Aziz who made our shopping experience very pleasant.

Efficient and quick

Our sales person was very professional & polite!!!

Awesome experience this past weekend at the Ashley Home Store in Cool Springs. Of particular mention was Savanah. She is absolutely amazing! Very knowledgeable, understanding, and listens to the customer’s needs vs just pushing products. It was a pleasure working with her to make our purchase. Thanks.

The experience was great. Everybody took care of us going above and beyond. Our salesman was Michael Harris and he was patient and kind. Took the time to show us everything we asked and was not frustrated when we changed our mind on a piece of furniture 5 times. Customer service was great. If you need help go to the store snd look for Michael Harris.

We were immediately greeted and provided current promos by Michael. He was very friendly. We found what we were looking for and Michael was quick to help get everything ordered.

Everything was great and customer service it is amazing.

Great place to buy quality furniture! Shayne was awesome to work with!

Joe was knowledgeable and listened to my situation. I was buying a power lift chair for my mother who is terminally ill. I returned to the store later and he made the sale super fast and easy. Delivery was on time, professional and efficient.

Helpful, knowledgeable and efficient. Met all my needs!

I needed the furniture delivered no later than Wednesday as my kids were coming to visit. They promised multiple times that it would be delivered and in two orders. I confirmed both deliveries on Tuesday and was told that they would be delivering it before 12:30 on Wednesday. It's now 5:30 and only half the order was delivered. I called up and they told me the couches never made it on the truck and that I wouldn't be getting my furniture on time. I now don't have a way to take care of my kids all day and will have to go from spot to spot tomorrow, while trying to celebrate Valentine's day with my little girls. Way to go Ashley!

Joe was so helpful! Wonderful service and shopping experience.

Jessica was very helpful and prompt working with me over the phone.

Very professional. Staff. Very knowledgeable and most important for a customer service

Had a great experience at Ashley. We were not bothered while we were looking and got prompt and thorough help when we were ready.

Very nice store and great customer service!

7 Star Service, Service is when someone receives something beyond what they anticipated or thought they would get, it creates a positive feeling of surprise and satisfaction, making the experience more enjoyable.

Nice new store look, good experience and Jake was great to work with!

Do yourself a favor and do NOT shop here!!! (New update after just 25 minutes of the original post due to a generic response from the Ashley team...) If you MUST shop at Ashley, try the one in 100 Oaks. The staff there is at least friendly and competent. Allow me to share my experiences: I lost my home in the Nashville 2020 tornado and needed to replace much of my furniture... so: 1) We bought a couch that was delivered filthy and damaged. It happens. We reported it at the time of delivery. They sent repair teams, only for none of them to show up but report back that they did. 2) Because of the failed repairs, we exchanged it for a different couch altogether. There was a price difference. They would not give back the difference (new couch was less). So we added a swivel chair to make up the difference. Swivel chair was NEVER delivered and held up the couch being delivered by months. So they canceled that chair so the couch would be released and delivered. Nobody, to this day, can explain how the expenses balanced out. Multiple people from multiple stores agree a refund is owed, but none of them will honor it and do it. It gets routed to DSG Escalations. More on that later. 3) New couch is delivered; the team dragged the couch across my wood floor and left scratches all across it. Had to get Ashley to pay for that. Fast forward one year, we have ZERO intact cushions. They have all fallen completely apart. I have the warranty on it. The warranty team wont honor it because the damage is so extensive?? despite every issue with it is covered. Fortunately, the 100 Oaks team has stepped in to help make this right. We have 2 of the 6 cushions replaced and waiting on others... so TBD. 4) Against all logic, decided to get a storage bed frame and mattress there. Frame was delivered and assembled... broken. Had to get a replacement drawer. 5) We initially got an adjustable frame. Team at Ashley stated it would fit nicely inside the frame and be nominally taller. In reality it sits on TOP of the frame and made the mattress over 4.5 feet tall. It was absurd. Had to return it, of course. Therein was ANOTHER chaotic issue. 6) We have dealt with several managers and staff at the store, all of which continue to agree on the same thing. All claim to have submitted for our refund, but every time it goes to be processed, someone cancels it. 7) DSG Escalations then gets involved. They are very dismissive. They continue to fail to be able to produce any clarifications or documentation. They continue to fail to answer any questions clearly... like what the price differences are. The escalation team has routinely been rude and dismissive and seem to be dragging this out as long as possible so that they can avoid any responsibilities. This has been ongoing for 2 years. The only competent and painless purchase we have ever successfully had with Ashley was done online and it was for the platform board we then used to replace the adjustable mattress base. Avoid this store at all costs. UPDATE on 4Feb2025: 25 Minutes after posting this review, the Ashley team responded with a standard generic response. Instead of addressing it directly, they provided the number to ... you guessed it... the DSG Escalation Team. Which has NO IDEA how to handle and deal with any responses. Left hand not talking to the right hand would be a welcomed experience here. Instead, it's this constant unwillingness to accept responsibilities and address the issue in a clear and fair way. This is just another highlight of the absolute nightmare and headache that is Ashley furniture. Two years of this same generic runaround responses. TWO YEARS and they still can't get on the same page and communicate properly to get this resolved.

Shayne was very knowledgeable and very helpful.

Savannah Coy assisted us with our need of finding a couch that was perfect for me and my wife! We will definitely be back and would recommend her for any of your needs!

A fairly smooth, easy and quick process to select and purchase a new recliner. Courteous and knowledgeable sales people. A pleasant process I would recommend to others.

The associates, Jessica and Shayne were awesome! Jessica made suggestions which I never would’ve thought of and which I ended up purchasing. Great design sense. Shayne was a great help and I am very happy!

I would give a "0" Star but I only have 1 star option here. I had the absolute worst experience with Ashley Home Store. I purchased a TV on December 6, 2024 (Order #015F167220) along with some furniture, and what followed about the TV was nothing but frustration and terrible customer service. Delivery Disaster: The TV was delivered on December 16 without any prior scheduling or notification. Instead of a proper delivery, it was left outside in front of my garage in the rain. No call—just dumped there like trash. I understand that this was not Ashley's fault but the carrier's fault. Horrible Customer Service: I immediately called Ashley's customer service, but no one answered. I left a voicemail that was never returned. I also reached out to the salesperson, who sold me the TV. He assured me that he will report the issue and advised me not to open the package because a replacement would be sent. Lies & Delays: I waited weeks without any updates. Every time I reached out to the salesperson, he said to get back to me or someone will call me etc. After two weeks he told me to contact their customer service. When I finally got a response from Angel at customer service, I was told that a replacement would be sent only after they received the damaged TV—which was never mentioned before. Returned the TV, Still No Replacement or Refund: I followed their instructions and returned the TV via SAIA PRO#107955***** on January 14, 2025. Per tracking, Ashley received the return by January 20. But despite multiple follow-ups, they never shipped my replacement or processed my refund. Now, no one is responding to me. At this point, I had no choice but to contact my bank and dispute the charge. Ashley Home Store took my money, failed to deliver a working product, and then completely ignored me when I asked for help. I would strongly caution anyone considering a purchase from Ashley Home Store. Their lack of accountability, poor communication, and refusal to resolve issues make for a terrible shopping experience. Think twice before spending your hard-earned money here. I wanted to add these: - The salesperson, Michael Ghally, that sold these items to me was very professional. He responded all my questions. He was very helpful. I was able to reach out to him even if he was not working at that time. He helped me to address the problem I got with the TV. I have no complaint about him and I am giving 5 stars to him. - The issue here is the customer service experience after I got a problem with a delivery. - Ashley owner, this is to you. You mentioned a number on your response below. I have already given all my information. Why I am STILL required to reach out to someone to address my concerns? This makes no sense. All I need is a refund at this point since the payment dispute with bank is still pending. Problem is obvious. Solution is obvious. It is simple. Do not make it complicated. Just solve it. UPDATE / Feb 4 I just heard from my bank and finally got reimbursed! Two months of nothing but frustration.

I had a very nice experience today. My helper did a very good job.

Douglas was my salesperson and he was kind, knowledgeable and helped with some design decisions that finished the look! The Manager, Leigh, was also helpful and friendly. This was not my first purchase from Ashley so I was happy to purchase again!

Savannah at the Cool Springs location was outstanding. She knew exactly what I was looking for and worked very hard and creatively to help me stay in my budget. I highly recommend anyone to reach out to her when seeking furniture.

Deondre was so kind and helpful! Highly recommend. Great experience all around.

Michael and team were awesome to work with. The sectional we wanted was not in store but they got us to like size / shape and materials for us to be able to visualize what we needed. They had us ordered and out the door with everything we needed.

I need to adjust this review from 5 star to 1 star. My furniture was delivered 2/8/25. Today is 3/19/25. The delivery crew were upset at having 14 deliveries on a Saturday and were quarreling. I noticed they only finger tightened the bolts putting my bed and other furniture together. I got out my tools. Removed the mattress to discover the slats were to short to bolt to the side rails and there were screws missing connecting the side rails to the headboard. I immediately reached out via text, all communication had been occurring via text with their AI bot. I sent pics and was sent a text that a claim has been initiated and I would receive and email. I never received and email. I called a couple days later. I was told the parts would be delivered within 10 business days (2 weeks). No delivery. I called back and was told the claim was waiting for pics. I resent pics. I also emailed and the response was to check my email, the claim email had been sent and the delay was due to my not submitting pics ( blaming me for not getting the replacslats) I submitted the pics again. A few days later I called and was told there was no claim, but don't worry, she would order hardware and slats. A week later I recieved hardware. I called last week and was told the slats would be delivered today. They were not delivered today. I called today and was told my claim is complete because hardware was delivered on xyz date. I explained the timeline and he located my pics (finally!). I have ANOTHER order confirmation number and have been told it will be 7-10 business days for the slats to ship, so, I will wait another 3 weeks, to allow transport time. to see if I get my slats. I paid $1000 for this bed and spent $5000 on the order.... a lot of money in my world. The mattress and other pieces i bought are fine. It's nice furniture....but if you have warranty issue, Ashley is a nightmare to deal with. Some of the staff are rude, while others promise service and fail to deliver. I would think 40+ days after i reported the matter they would prioritize my claim and get the replacement slats to me ASAP in hopes they would get my business in the future. This is a customer service fail. If i dont receive the slats this time, i will escilate the matter significantly. Im tired of being jerked around. You are now forewarned. Additional update: they sent an email and have reordered the hardware, no mention of slats. WTF? Pics of email attached. Original review: DeAndre was outstanding, knowledgeable and super helpful! Great experience!

Joe was so helpful and patient. Great experience!

Great experience. Jeff was very helpful.

Really nice selection and there good better best rating system helped us greatly

Brandon was very patient and helpful with us. He earned his commission for sure!

The service was excellent-and the store is beautiful. Thank you!

We recently purchased twin XL bed rails, a headboard/footbaord, mattress, and box spring for my son from this store, and unfortunately, the experience has been very disappointing. The delivery, originally scheduled for 12/30/24, was delayed until 1/14/25 due to a backorder. While delays happen, we understood and waited patiently. However, upon delivery, we discovered the salesperson had ordered the wrong size bed rails. Now, we have to wait until 2/8/25 for the correct rails, which is incredibly frustrating. Additionally, when purchasing the bed, we discussed the haul-away policy with the salesperson, who assured us it was a one-to-one service: buy a bed, and the old one would be removed. On delivery day, the team refused to take the old bed, saying haul-away service was never requested. I’ve since called customer service, but they said there’s nothing they can do, even though we’ll be having another delivery for the correct rails. This has been a disorganized and frustrating process, and the lack of accountability and proper service is unacceptable. I would not recommend this store based on our experience.

Visiting the store for the first time I was impressed with all the salesmen/woman who greeted me right away , The salesman (Michael)that worked with me made sure to show me furniture with in my budget I never felt pressured, I would recommend Ashley to anyone in the market.

It was a great experience today shopping at Ashley. The sales person was very polite and professional.

Someone should sue this company for holding the refund even after canceling the order.

I had excellent service from Douglas Dietrich. He was a huge help, super nice and fun. He found me exactly what I was looking for at a great price!

Michael G was a huge help when shopping for furniture. He didn’t hover, he wasn’t pushy and he gave us just the right amount of time to decide what was right for us. When we have future furniture needs, we will 100% be happy to work with Michael!

I went to the store and purchased an order for pick-up. Due to unforeseen circumstances, I had to request a cancellation the following day. It's now been over a week, and I still haven't received my refund. I've been following up multiple times, and each time I'm told a supervisor will call me, but I’ve never received any call. It’s extremely disappointing to see such poor customer service and a lack of urgency in processing refunds. This experience feels like an attempt to withhold money rather than resolve the issue efficiently. I hope this is addressed promptly, and the refund is processed without further delay.

Helpful staff who listened and showed me different options.

Michael Ghally was the best thing about our Ashley purchase. He listened to us and got us exactly what we were asking for. Ashley, please give Michael Ghally a monetary bonus. Extremely professional and the man knows his furniture and his customer. Thank you again, Michael Ghally, and Ashley Furniture in Brentwood/Franklin, TN.

Fast and friendly service!!

Savannah was so helpful!! Easy to talk too. She went above and beyond to accommodate our needs to remain within our budget which was truly appreciated. Keep up the good work guys!!

We worked with Shayne and he was awesome. I would highly recommend this Ashley store.

You can’t get anyone on the phone from the store. I can’t even get a message to the salesmen that sold me my furniture. At this point I’m ready to cancel! Beyond frustrating! AND the message they just sent me to contact them to help resolve any conflict…. works as well as their store phone does!

Great experience and exceptional deals. Our sales clerk, Jeff was wonderful to work with. We have owned several Ashley pieces that have lasted for lots of years.

Ashley charged me for “white glove delivery service” and their drivers destroyed my yard, security system and garden. When I reached out to Ashley about the damages, they said they’re not responsible for the delivery. There are 3 furniture stores in that plaza, I highly recommend the other two. Trust me, you never want to do business with someone who doesn’t take responsibility.

I would definitely recommend Ashley Furniture in Brentwood for anyone looking to purchase quality stylish furniture. The level of professional, expertise, and customer service was outstanding. Doug did an exceptional job and made our entire experience easy and stress free.

In store experience was good. However I called the store probably 10 times over tha past 3 days and pressed option 5 and not one time did anyone answer at the store. To be honest if anyone else would have had the product we wanted we would have gone somewhere else for this reason alone.

Doug greeted us as we entered and asked how he could help us.He allowed us to look at items we were interested in and then came to answer our questions.

The staff were super knowledgeable and very kind. We felt very important.

Products are good but the sales team did not seem to really know what to do. We were the only people in the store and no one greeted us for 10 minutes because they were all on their phones or watching tv. When I made my purchase, they were always having to call someone to be able to get approval for matching their own Ashley.com online price and even honoring their own discount codes. Not an overall pleasurable experience.

Quick service. MacKenzie greeted us quickly. Found the item we wanted but it was not available until after Christmas. She found a similar item that we liked even more and got a good price for us. Easy purchase and will be delivered when we need it.

Deondre was outstanding!!!

Jake Long was amazing….short and sweet

Michael did a fantastic job giving us all the information we needed. He is a great guy!

Nick was very helpful. Took the time to show us several furniture options. Sofa and chair we selected will be delivered in 1 week so that is great! Most of our furniture has come from Ashley.

Our salesman was great!!

Deondre was able to provided amazing service for my husband and I. He was very accommodating, knowledgeable, honest, and very respectful. Deondre was very polite and he truly was a pleasure to work with! Deondre made my husband and I's furniture shopping more manageable while creating a personalized experience. We appreciate all your help! My husband will definitely ask for Deondre's excellent customer service when we come back to the Brentwood Ashley Store next time.

Rep was very knowledgeable, patient and polite!!

Great experience at Ashley's, we bought a king size bedroom and Mr. Michael was a great person and helped us with everything we needed. Thanks Ashley.

Great experience and alot to choose from

They were very nice.

Nice experience, helpful staff. Waiting to get items delivered at home.

Michael was great. Perfect service. Awesome help and knowledge of the product. Fast and easy process.

The staff was very helpful and made it a fun and enjoyable experience.

Savana's help was superb. We couldnt it have done it without her. She helped a lot in our decision of our purchase.

It was a pleasure doing business with Deondre Moore. He answered all our many questions and was so patient, pleasant and personable. Highly recommend him. We were glad we went to Ashley and found exactly what we wanted and had such a super nice salesman. We were kind of slow in deciding and he was very patient and helpful.

We worked with Michael and he was fantastic! He worked with us on the price and was attentive to all our questions. He was also never pushy and allowed us time to decide on the best fit item for our home!

Everyone was very friendly and I really liked Mike, the salesperson I was working with. I had a very specific vision in my mind for what I wanted and he showed me great options. When it came down to the final two choices he let me take my time and figure out what was best for me. Great experience here.

Efficient and helpful service

Jasmine, was very pleasant, professional, and knowledgeable.

Savanna was awesome!! I may have her name wrong, but the whole team was awesome♥️

Our sales representative was amazing she listened to what we were looking for and gave us options

So helpful found me what I wanted

Great experience! No high pressure. Jake Long got us a great deal.

Great customer service with Shayne! Beautiful product and decent prices.

Let’s rename this store Trashley Furniture. We bought a sofa and loveseat from Trashley and the middle of the couch dips and is very uncomfortable to sit on so we have stuffed a blanket between the cushion and base which is basically a cheap trampoline like material. We tried reaching out to Trashley via phone and internet to try to remedy the issue but to no avail. There isn’t a live person to speak to and when you call the store they tell you to go online. When you go online you speak to a useless robot and that time consuming process is frustrating and ineffective. I wouldn’t recommend Trashley Furniture so we will be going to a different furniture store from now on.

One star because I had the displeasure of dealing with a man named Doug while I was there. He spoke to me in the most degrading way a person has ever spoken to me. Thankfully we were helped by the nicest girl ever (shoutout to Mackenzie!!) who we ended up buying the couch from. But, Doug’s attitude was so disgusting I almost turned around and left after he was rude to me. Go see Mackenzie and avoid Doug at all cost! The craziest part is Doug’s coworker came and apologized to me on Doug’s behalf because he overheard the conversation and didn’t want me to think that’s how Ashley furniture holds themselves!

Savannah was amazing at helping me order my sectional and getting a great price!!

Worst experience with managers but sales assistant was very good. Totally upset with store managers. They are very bad at talking to customer.

We had a great time shopping at this Ashley Store. Shayne greeted us and I described what we were looking for in a sofa, love seat combination. He showed us four different sets that were exactly what we were searching for. In less than an hour we made our choice and Shayne arranged everything. All is done and we are looking forward to the delivery of our new furniture. Thank you Shayne! You made the process painless!

Nate was absolutely wonderful! So helpful, not pushy, really wanted to help us find a couch that would work for our family. Cannot recommend him enough!! Such a great experience!

I recently had the pleasure of working with Nathan at the Ashley Store in Brentwood, TN, and I can't say enough good things about my experience! From the moment we walked in, Nathan made us feel welcomed and valued. His knowledge about the products was impressive. He took the time to understand our needs and provided valuable insights about the items we were interested in. Nathan was always ready with answers to our questions, helping us make informed decisions without any pressure. What truly stood out was his exceptional communication. Throughout the entire purchasing process, Nathan kept us informed at every step, ensuring we knew what to expect. His kindness and personable nature made the experience not just pleasant, but genuinely enjoyable. In my opinion, Nathan deserves to be Employee of the Month! His dedication to customer service and product knowledge is exemplary, and he truly goes above and beyond. I also believe he deserves a raise for his outstanding performance. If you're looking for a fantastic sales representative who is knowledgeable, communicative, and personable, I highly recommend seeking out Nathan at the Ashley Store in Brentwood. Thank you, Nathan, for making our shopping experience memorable!

Waited 6 weeks for new table. When delivered, found out it needs repair. They ordered part which was delivered to home and now need to wait 5 weeks to have technician come repair. This is ludicrous! Never again.

Wife and I bought a sofa with rug. Sofa delivery was fine, however the rug wasn't delivered... after several calls, we were told the rug had to be picked up at the store. We drove an hour to the store only to find out that was not the case. The manager couldn't figure out what was going on with the order, so she canceled the order and reordered. More than three weeks passed with no updates. Yesterday I called only to be told there was no open orders associated with my phone number. After calling the call center, they transferred me to another rep at the store. After minutes, the rep replied that they would have someone call me back within the hour. I never heard back. Tired of calling and trying to resolve this issue. Nearly a month ago when we were having trouble with the original order, we actually had a call from Ashley asking us if we would be okay with the display model at the store, which of course since we bought new, we were not. Called this morning to my cc company to dispute the charge since we never received the item. Just awful customer service experience. Ashely is happy to sell something to you but cannot follow through with an order, especially if there's something wrong. In response to this: Response from the owner an hour ago Ashley, we're truly sorry for the frustrating experience you've had with your rug order. We understand your disappointment and inconvenience. Please feel free to contact us for further assistance so we can work on resolving this issue for you. Feel free to text or call us at 866-787-7930. I'm quite frankly TIRED of calling and nothing ever getting resolved. Although your customer service are friendly and understanding... it means nothing if you don't actually follow through. After multiple phone calls and a promise to receive a call back yesterday, when I waited for over an hour and received no response as promised, that ultimately, after so many attempts was the straw that broke the camels back! I have no confidence calling 866-787-7930 will do nothing but further frustrate me. I've contacted my cc company and disputed the order for merchandise not received. I won't spend a minute more in this endeavor. Absolute non-sense! PS I should have read the reviews before going to this store. SO CALLED AGAIN DESPITE REPEATED EFFFORS... My wife and I ordered a sofa and rug the store had on display. Within the first week, we received the sofa, however never received the rug. When contacting the 800 number about the issue, they told us we were suppose to pick up the rug at the store. After arriving at the store, the store manager told us the rug was suppose to be delivered to our home, which was are understanding in the first place. Since the manager didn't understand what went wrong with the order, she cancelled the original order and reissued a new order. However, a month and a half later, it has now come to our attention, we're being billed twice for both the original sofa and rug order and a new order for the same rug and sofa! There automated system is indicating there are no open orders and we have received everything.(note: we only have ONE sofa, no rugs and no additional sofa with rug which they claim now where the order is satisfied and delivered!) Absolute NONSENSE! So we disputed all the charges with Synchrony bank with the exception of the one sofa we did receive. After disputing the order we received a voicemail from Ashely Customer Service from someone named Britney asking us to call back at the 800 number at x-0639. After several calls to both the originating number and other numbers including the store, there apparently is no x-0639 and no one named Britney. I've made every effort to remedy this issue. While waiting on the phone so many times for so long, I've had a chance to google other reviews... and now wish I had done so BEFORE doing business with them! It's apparent Ashley has a widespread systemic problem which has been going on for years. Just absolute non-sense with dealing with this company.

Loved the experience! Jake is our sales rep and he is very knowledgable of all the furniture we puchased. We will be back!

Deondre, Gave the best customer service, super attentive. I left the store very pleased and content.

Jake long was awesome!

Michael did an excellent job assisting me when I bought my sectional. Highly recommend!

It was a pleasure to work with associates at the Brentwood,Tennessee Ashley Furniture store. I was able to get the furniture that I am requesting and the exciting part is that it can be delivered this week… MacKenzie and Jeffery

I'm a first-time buyer. I recently bought the Tanavi 5-Piece Modular Sectional with the help of Mackenzie. At first we were nervous because we've had bad sales experiences before but my sister and I were so relieved when we met Mackenzie. She was kind, bubbly, and around our age, which made the experience even more comfortable. She knew all the details about pricing, sizing, and delivery, and never once did we feel pressured. Instead, she helped guide us, especially when deciding on the protection plan by sharing her own experience. We were able to complete the purchase easily over the phone, feeling supported and heard throughout the whole process. We’ll definitely be back, and can't wait to work with her again! She's awesome!

Unfortunately, this location practices unethical sales behaviors. My mom went in to buy a new queen bed and bedding on Tuesday. She was told the bed would arrive Friday and be setup for her. Well Friday came and went. Then it was rescheduled. She calls the sales rep and gets no response. Texts him no response. Calls the store. Told the sales rep will reach out. Still no response. Goes to the store and cancels her order. Then the sales rep calls her and refuses to help her return the bedding. Mind you it was was still within the return period. Now no one will help her, it’s been a month and the sales rep told her “well maybe if you didn’t cancel your order I could have helped you.” Now my mom is stuck with needing she doesn’t have a use for since she doesn’t own a queen bed. They refuse to help or provide customer service. The manager refused to talk to her and told the sales rep to handle it… this is mind boggling. So my mom has to keep $800 worth of crap because a sales rep got his feelings hurt she cancelled the order.

This location is the best! Everyone is extremely helpful, especially Deondre!!

Shayne was great. He did not pressure me to purchase anything, was very information, and was easy all around to deal with!! Very happy with both bedroom suites I purchased!

Michael worked very hard to walk us through our purchase. He knew the specifics of our purchase and if not would quickly do the research to find it. Thanks to Michael.

I found exactly the nightstands that work for me. Deondre was knowledgeable, helpful and friendly. The entire shopping experience was quick and easy. The store is large and well laid out. I will definitely shop at Ashley’s again.

Over the past few months, we’ve worked with Michael on selecting furniture for our new home, and it’s been a fantastic experience from start to finish. Michael is excellent and makes the ordering process stress-free. The delivery teams are also respectful and professional in our home. Ashley’s furniture is high-quality and durable. We look forward to returning to Ashley for more pieces!

Deondre Moore is an outstanding member of sales at Ashley Cool Springs. He was easy to work with and professional.

Michael was awesome! Great customer service. Excited to get the couch

Excellent Product choices for Sofas, and Sales Deandre was very professional and easy to work with.

If there was a 0 star option the service would definitely rate it. I ordered a desk from this location over a month ago. When I received the desk it was missing the right leg assembly and had two left leg assembly’s instead. Because of this the desk could not be properly put together. The delivery team who is a third party and neither spoke English did not realize this and I had to point it out. They called someone from delivery who could talk to me and I explained what was happening. I was later contacted by Ashley to order the part I needed. And upon receiving the delivery I now have 3 left leg assembly’s. I informed them of this and they notified me they would order a whole new desk and then I was informed it was discontinued. They told me I would have to select another. I went to the store and the regional manager was there and he sent an email to higher and said I would hear back from someone to get my issue resolved. A week later nothing so I go into the store to get a refund and am told it can’t be refunded since it was delivered. One of the members of the staff actually kind of laughed it off and was no help at all in providing any aid except to keep saying no one in the store would have access to do anything for us. From all the other staff running away hearing what was going on I don’t believe any of them actually knows how to do anything but process an order and take your money. Mike one of their new guys who had actually sold it to me originally was very nice and helpful just still learning. But the rest of the staff seemed very uneasy and foreign to any kind of problem. I left the store with nothing more than a number to call their guest services team which the employee who kept pushing us out made an unprofessional joke about they used to have one in store but even getting paid 25 an hour they couldn’t keep anyone. I’d say with Ashley’s policies and the other reviews I’ve seen on here I wouldn’t want to hold that job either. Can’t do anything for customers anyway. I called the number and they are searching to find me legs for both sides to order in hopes I will get the right one. But as far as the store goes do not go there. If anything goes wrong they will be totally useless to help you in anyway.

Our associate was great very helpful and knowledgeable

Nathan Devine was great! He was really knowledgeable about the products and was not salesy. He knew when to offer feedback vs opinions, etc. He was so patient with us and our two kids. The showroom was clean and welcoming. We bought a table and a couch. Overall great experience!

Got a good deal on a great sofa thanks to my sales rep. Will be coming back to purchase other furniture in the future.

Was looking for a particular type of bedroom furniture and found exactly what I was looking for. Jeff Howard was a great help in all aspects.

I went to Ashley searching for a loveseat that makes a bed. The first one I was shown was the size, color & price I was looking for. I went away a happy shopper.

Andrew was so helpful and made the process of a major purchase for me seamless. Thank you so much!!!

Great store and great assistance from sales personnel. Merchandise is the best out there.

Quality merchandise at reasonable prices, the sales staff is great!

Our sales person Nick was professional, friendly, personable and knowledgeable. Didn’t pressure us and listened to our needs! Top notch!

Mackenzie at Ashley in Brentwood, TN was extremely helpful. She was informative, polite and helped us through the entire process of our purchase step by step with continuous communication. Great overall experience!

After a rocky start, they are working to resolve all issues. Areas of improvement lie in the following: 1) make it abundantly clear that there is a no return policy 2) make sure the delivery people are invested in the process. They leave quickly because they have to make their next delivery quota. 3) rename white glove service to something else. Furniture is dusty/dirty/scuffed and not 100% setup as the service implies and as it was explained. Issue with delivery not being made at the same time prohibits someone from determining if the selected items will fit. While they are in the process of fixing the issue, I will reserve rating with additional stars once it’s all said and done.

My sales representative, Deondre Moore was very thoughtful and helpful with all my questions About the different selection of barstool. Once I told him I needed Some immediately, He checked diligently to see which one Was in stock and ready for pick up. Thank you for all you do. ♥️🙏🏽

I was able to locate the Perfect Sofa with the Guidance of Savannah💕. She was knowledgeable able my style preference. Thank you for having great stylish products.

Our sales person, Savannah provided outstanding service. She was very knowledgeable and quite patient with continuous changes! She was a great representative of your company. We will continue to work with Ashley furniture and Savannah.

Sales assistant Michael helped us zero in on the electric recliner couch with pet proof fabric and sealed the deal with 0% for 12 months. All in less than a an hour.

Great furniture, nice staff. The delivery and the notification process is terrible. Waiting for almost a month for my bed, sleeping on the mattress. Some people are calling from the warehouse and asking what color of bed I ordered. 3 times they changed the delivery date. The chat bot provides the totally wrong information. Told me to pick the mattress in Smyrna and when I arrived they said that someone is already delivering it. Now I have the email from another person saying that items were listed as faulty. Whole system is not synchronized. Worst experience. Update: They finally delivered it. But something was missing they said. So I just refused to receive it. Will ask a refund on Monday, they don't do refunds on Saturday

Mckenzie our salesperson made our experience wonderful!!!!!!

Excellent service and good prices! Jake was so helpful with my purchase and very professional. He was very nice and patient in showing me all of my options.

The service was bad . Delivery table a long time more than the way they say . Never shop here again

All they are good for is selling Poor Quality Items! If you buy the extended Warranty, that Dept is Trash as well! I will NEVER buy from them again and I tell everyone not to buy from the company! Once you pay for an item, they don't want to help in any way!!! You pay for what you get!

We had a good experience with everyone at Ashley when we purchased our furniture. The furniture was going to Oxford MS, 2 months out. Saturday before the furniture was to be delivered, I was notified the mattress was backordered. I spoke with Deondre in the Brentwood store and got another mattress ordered. He took the time and initiative to make sure the mattress was in the warehouse and that it got put on the same delivery as our furniture. He was so professional and helpful. Truly Great Customer Service!!

Very accommodating staff 10/10

My salesman was notably helpful and made me feel as if he wanted to help me. The store manager looked for me as I was walking around to make sure I was being well treated. It was a great experience, I will come back again, and will recommend you to others!! Well done… and to my salesman, thank you for your service.

Doug was very friendly and helpful!

Sales person was very friendly and listened to our needs. Was not pushy just to get a sale. Will definitely return when the need arises.

Jeff was very helpful and found us what we needed through the website. He explained the different quality levels so that we could make the right choice.

Deondre was most professional, patient and kindhearted on a personal level.. He could easily run a business on his own and/or represent a business already established. Thank you Deondre!!!

Went in to Ashley’s just to look around at sofas. Not planning to buy, just browsing. Kole was a great help! He pointed us to the part of the store where we’d find examples of what we were looking for based on a vague description we gave him. He didn’t follow us and pressure us. He did check back with us occasionally, offering to answer any questions, again, with no pressure. We actually ran into something we loved and was actually different than what we thought we were looking for. It also so happened that Ashley’s was having a nice sale. It was certainly a win for us! And Kole was great to work with! We’d go back again!!

Service was great. Salesmen were very helpful and not pushy, intrusive , and honest.

Excellent, the sales person was very attentive and helpful without going over board

Had a great and easy experience. McKenzie made it smooth and effortless. So excited for our new couch

Professional staff person who was knowledgeable about all items we were interested. His friendliness made the process a pleasant experience.

Michael was awesome and helped me out in so many ways. Great customer service.

Great service!

Jake was fantastic.

Savanah was amazing and no pressure while we shopped!

Ashley's had what I wanted at a good price. The agent that helped me was knowledgeable and answered all of my questions.

Absolutely pathetic customer service from top to bottom. I ordered a sectional and ottoman in April. The sectional was delivered with no problem but the ottoman was not delivered until two weeks later and was stained all over and completely dirty. I have had to call over 20 times to get this rectified. They ended up sending me new fabric, but then I needed to call them and schedule a tech to come replace it. After doing so, they randomly cancelled the day before due to a scheduling error and I was told that I needed to call and reschedule rather than them calling me to rectify their mistake.

Poor customer service! Delivered wrong chair and we had to pick it up.

Walked into the store - looked at by a salesman - looked at me like I didn't belong in the store. Walked back to the kids area, after another salesman saw me, stood there for 15 minutes, and no one asked how they could help. Yes, I should have taken it upon myself to find someone, but the greeting I received upon entering the store was not welcoming, and made it seem like they did not care about making a sale.

Great service. Found everything I needed. Thank you!

Micahel was sure helpful and hit the job done quickly

Great sales team. Brian met me at the front of the store and was helpful, knowledgeable and professional. He was able to answer all the questions I had and was accommodating when trying to stay within budget. The store had a great lay out and was freshly remodeled. Will definately be going back.

Jacob Long helped us find the perfect mattress and bedroom suit. He was knowledgeable and professional. We felt no pressure from him at all! Thank you for all your help!

Michael was a great salesman. Prices were reasonable and lots of nice quality furniture to choose from.

My sales rep was excellent and very patient throughout our decision process. I highly recommend buying from Ashley.

Great service. Got what I needed quickly and easily.

Always great sales team. Always a pleasure shopping at Ashley.

I was not greeted from the five (5) Sales staff that were standing around when I initially walked in the store. However, the family that walked in right behind me was greeted immediately. Unfortunately, I did not look quite like them which may or may not be the reason why I was not properly greeted. When I shared this information with the store manager he just passed me over to another sales person and instructed that individual to sell me something. I eventually ended up making a purchase which I have not been satisfied with. I went back to the Ashley store in Brentwood TN where I made my initial purchase to make a return and get a refund. I was immediately greeted and turned away at the door. I was instructed by the showroom sales staff that all sales are final and that I needed to rcontact customer service. I contacted customer service just to end up being passed around and placed on extended holds. I returned back to the Ashley store. I informed the manager that I attempted to contact customer service once again but they kept placing on hold or asking me to leave my number for a call back. Unfortunately, I was never contacted with regards to my need for help. The manager on duty turnef me away again and told me to text customer service instead of calling because the response time would be much better. As one could imagine extremely frustrated by this time plus I'm still waiting to be contacted in order to get my issues resolved prior to my 30 days expiring. I have never experienced such horrible customer service in the way that I've been treated by Ashley furniture and their sales team. T Howlett

Great experience at Ashley Furniture off Mallory Lane. Mackenzie was so helpful and spent a long time helping me. I really appreciate her and will refer others to her!

Top-notch customer service, great prices, excellent quality, we love Ashley and highly recommend!! 10/10

Brian was very helpful and friendly! He guided us to a sale!! Great experience!

I got helped right away and salesperson in the Brentwood, TN store helped me find the couch and ottoman I was looking for. Was in and out in under 30 mins. Very happy!

WORST EXPERIENCE EVER! Came in to buy a sofa for my apartment and Doug assisted me. These franchise owned stores have these “sales” and it makes you feel like you’ve saving money; however, if you look online, the prices are way lower. These places and this Ashley did meet the online price but they wouldn’t provide a sale as they said the online discount is the sale. Doug also failed to mention they had a BOGO. I did buy furniture but when I found this out I cancelled my order within 12 hours. Ashley only cares about ripping off people. What happened to caring about customers and giving them the best deal? I guess commissions come first. Please do your research before if you choose to come to another Ashley store.

Professional, helpful and great customer service! I had a really good experience with this Ashley team. It was a very supportive experience and was thoroughly impressed with the customer service and assistance I received over the phone. I needed up completing my purchase due to the help I received. Thank you for a refreshing experience!

Great buying experience. Salesman was awesome

Our salesperson was very helpful and professional. She was delightful to work with!

Very personable and helpful. Found the perfect couches

After finding an ottoman on line i contacted local Ashley store and with help of very competent and pleasant staff the carianna ottoman became mine. I will be using the local store and Ashley internet in the future thank you

Had exactly what we wanted at a good price plus free delivery. Jake was very helpful.

Had a great experience with Nathan Divine. He truly helped me find the perfect fit for My new home! Was very helpful but also gave me the space I needed to choose what I wanted

This is absolutely the worst furniture I have ever purchased. My couch is bent. My dining room chairs are falling apart and uneven. My bedroom furniture is cheap quality, and my drawers on my dresser, footboard and chest drawers do not work. I called and they refused to take care of any of it. They sent a repairman that said it can’t be fixed! I spent several thousand dollars. This is ridiculous.

It was great customer service, didn't have the bedroom set I wanted but I was showed one that looked like the want I wanted.the young gentleman was great, so nice. Very happy when I left.

Professional, patient, courtesy and all questions were answered.

Great service and we really loved all the people who helped us. Andy, Joe, Doug, and Mckenzie. Excellent team

Shayne is the person to see! He helped me decide which mattress is best for me. Shayne is very knowledgeable and fun to work with.

Great experience, excellent customer service. We will be back!

What wonderful service. I went to get a bookcase for our daughters apartment and the was treated with such care and helpful service. It was a lower ticket item, however they took every sale with respect for the customer. I will definitely continue to shop at the Cool Springs location as their team and general vibe is positive. Thank you Ashley!

Awesome experience at Ashley's Furniture Store in Cool Springs. I highly recommend Michael, our sales person!!

It was terrible! Their delivery dates were not kept. There was no communication & no follow up. I slept on the floor for 2 weeks. Really bad service!

Mr. Jeff was great!

Michael H. was extremely helpful and provided awesome customer service. I came in on Memorial Day and he helped me with selecting a really nice reclining sofa.

Marco was great. No pressure. Very accommodating. Service oriented. Great experience

Shayne was Great to work with.

Andrew Irwin assisted my wife and I with finding and purchasing a new dresser. We are very pleased with the service. I will definitely be going back soon to purchase an office desk that I saw

Great staff and Joe the manager was amazing!!

Michael did an excellent job by being personable, professional and keeping the lines of communication open without any pressure. We’ll definitely shop with Ashley again and ask for Michael’s assistance.

Jacob was great! Took a good care of us and answered all questions we had. Made the transaction quick and simple

The guys that brought the product did an amazing job. Thanks.

Doug greeted me at the door and helped me as needed throughout the entire selection process.

Brian was super great in helping us find what we needed!

It was a great experience! We got the furniture we wanted at a price we were happy with.

I am very upset with the lack of customer service and good management. When my husband and I went into the store and purchased thousands of dollars worth of furniture the sales person was kind of scatter brained and kept leaving us and coming back not only did he do that at least three times he put the wrong delivery address in I’m thinking because he left in the middle of our transaction and didn’t pay attention when we told him where we lived. Then I had to call the store for more than a week without getting through to the manager I kept having to leave my call back information! I even tried to call the customer service which I got sent to the Dallas area who said they’d leave another message with the location manager. I have still yet to get a call back from the manager however my husband called and was able to get our furniture delivered and the guys who came were AMAZING! Overall the cool springs was legit the worst location I’ve ever felt with in terms of service and I’ve been shopping with Ashley for over 20years but after this I may never come back I’m so disappointed in the management and sales.

My experience with Ashley furniture in Brentwood was 10/10. Would highly recommend to anyone looking for new furniture. Mackenzie Hamlin did a great job and made my husband and I feel welcome and understood. Her knowledge on the mattresses was so helpful! Ms. Hamlin and the manager treated my husband and I with respect and really took the time to work with us. I never felt pressured to purchase anything but rather well informed and honest feedback. They were very professional! Very excited for our new bed frame and mattress! The process was very smooth! This was my first visit and will be back again for future purchases :)

Great service. Deondre was extremely helpful and nice. Will definitely go back for our next purchase.

Salesman Jeff was great to work with. Non pressuring and informative. Joe the manager was great as well. Great price on a great sectional. Will be returning and referring friends.

This review is not about the furniture - it looks good in my home office. This review is about the poor customer service when there was an issue. It was my first time shopping at my local Ashley Furniture and will most likely be my last. I originally wrote a very detailed description of my experience, but decided I really just want to help other customers who have received damaged or missing parts (I was missing all shelves to a TV Cabinet that was assembled prior to the "white-glove" delivery!). I found a way to resolve my issue by searching their site. If you go to https://ashleyfurniture.parts, you can enter the serial number and item number of your furniture which generates a drop down menu for you to select your issue. Then, a menu with all of the parts to your furniture item is listed for you to select. The parts are very easy to identify. After completing this process, I received the missing shelves via Fed Ex in three days! Unfortunately, issues do come up, but how you address/resolve them goes a long way. I hope the employees of my local Ashley Furniture receive the training needed to help resolve customer issues. Even if I was instructed to the site, it would have been helpful and saved time/frustration. I am not sure why the employees were not aware of this option to use themselves. Hope this helps others!

Store manager Joe Estrada is a liar and a crook. Joe made a mistake when entering our order and the wrong furniture was delivered. He then told us that to have the correct furniture delivered we could pay a third party delivery service to deliver the furniture and he would pay us back for the cost. After dozens of emails of Joe saying he "tried" to submit for reimbursement and failed, he told me to go through my credit card company for reimbursement. After I did that he Ashely threatened to send me to collections over the reimbursed amount because they called the store and Joe "claimed" he had no idea what they were talking about. Joe is a liar and a thief and will say whatever it takes to make the sale. When I tried to call the store to discuss, Joe refused to come to the phone so I showed up in person and his response was "I don't take phone calls". Worst furniture purchase experience of my life and because of this I will never buy from any Ashley Furniture again.

Lots to see and friendly customer service.

They are amazing! He took his time and walked us through all of the options. He provided recommendations based on our preferences and needs and never pushed us or upsold us into anything unwanted. Ashley and their entire staff was great from the initial greeting all the way to the purchase. Thanks, Jason and Rae

Justyn was very helpful as soon as we walked through the door. He greeted us and let us know about the layout of the store and checked in on us frequently while we were shopping. Both Justin and Joe made great suggestions and we ended up finding a dining table the we liked!

Very nice and well mannered salesperson did a fantastic job

Beyond disappointed with Ashley Furniture. My first and only time to purchase anything from them. I wanted to buy my daughter a toddler bookshelf bed. You can order one of two ways…..looking at the bed, the headboard can be on the right or in the left. We needed the one with the headboard on the right to fit in her room correctly. We went into the store, but none were there so they ordered online for us. I asked no more than 10 times to make sure I had the one with the headboard on the right. Five weeks later the bed was being deliverrd, so I took a day off of work. My toddler stayed home with me as well because she did not feel well. Bed was delivered & put together. My daughter had fallen asleep on me while the guys were assembling the bed so when he came and told me they were finished, I trusted that they were. About 30 minutes after leaving my daughter woke so we went to see her new bed. It was the wrong one! I immediately called & was told the delivery guys could not come back that day but that someone would call me within 48 hours. Someone called the next day & said it would be fixed. So I took off yet another day FOUR WEEKS LATER only for the delivery guys to tell me that the headboard could not be moved but that we had the wrong he’d. I knew this & had already been assured it would be corrected. The delivery guy put it in his notes & gave me a number to call. I called & Joe, the manager from the cool springs store, called me back. He said someone had already been to fix it. It can’t be fixed. It’s the wrong bed. Joe then Passed the phone to someone I was unable to understand who ended up hanging up on me. I called back & was told that Joe would not talk to me. We now have a bed that does not fit correctly in my toddler’s room. My husband then said he’d call. He was also told that Joe would not accept his call. A manger not accepting a call from a customer?? A manager not fixing a mistake made by the salesman?? Not the kind of company I want to be associated with. I’m a teacher so I work hard for my money & to have spent money on something that doesn’t fit properly in a room is very disappointing. So, as I have told all 92 teachers at school….NEVER SPEND YOUR MONEY HERE. Joe, what would you do if this was your daughter’s bed? I bet you’d make it right then.

Nathan was very helpful and friendly! I’ll ask for him each time I’m there!

Bought furniture with a 5 year warranty from them. The leather on the sofa is fading badly where heads rest. The electronics started to fail. I opened a warranty claim to find that they don't support their products unless you immediately report the issue and they don't support leather at all. So, they charged me for a warranty that is pretty much useless. If you file a claim lie about when you noticed the problem as they use that as a way to get out of dealing with faulting products. You will see post about people saying they had a great buying experience, but furniture is not about buying its about owning. I thought I had piece of mind, but the quality is poor. I have a sofa and loveseat combo from 10 years ago from Rooms To Go and they are in great shape, never buy from this company unless 3 years is good enough for furniture for you.

I purchased about $10,000 in furniture for a home in the area. My sales person was nice. Furniture was delivered in part and some items were smashed or dented and covered up with varnish. It was repaired eventually. Not the greatest customer service and response once items are purchased.

Michael was SUPER helpful! Found my sectional and checked out in under 20 minutes! Easy Peasy! Highly recommend “ask for Michael Harris”!

This is our 2nd purchase from Ashley Furniture, Justyn Peterson was our sales person this time & he did a wonderful job. We are very pleased with how he handled everything & meeting our needs. He’s a really nice guy & a great sales person.

I recently purchased a sofa bed and table. .Michael Harris is a super attentive sales person. Great to do business when you know the person working on the sales listens to your needs and is just not about making a commission. Thank you Michael!

Amazing help from the sales people and manager!!

Customer service is non existent. I ordered furniture. The driver cancelled the delivery. I've been hung up on 3 times by "customer service " and I just want my furniture delivered. Terrible.

Jake at Ashley Furniture sould not have been more helpful in my visit. They loaded my new recliner into my truck for me. Jake was incredibly professional and helpful during my visit.

Justyn was very helpful and showed us exactly what we were looking for.

I will never buy anything from Ashley again. I purchased a couch there in January. The arm on it was broken when it was delivered. I had to send multiple pictures and messages. They sent two different technicians out who were unable to help. When they finally sent another one in April it was also messed up on the arm and side. I am now having to start the process of having technicians come out all over again. It is ridiculous! Well, here it is May and the couch is even more messed up than before. A technician came out and spent an hour stapling and nailing them snuck out and left without me even knowing. Staples and splinters of wood covered the floor. The fabric was pulled. There was a spot that was fine before that is now messed up. I have spent hours talking to different people and have been promised that a manager will call and then never hear from them. It has been 5 months!!!!

Doug was friendly, knowledgeable, and very efficient considering the new system being usdd at the store. He made sure he understood our wants and our limitations. Will be visiting again.

Easy and helpful CSR.

My sales person was Brian was amazing even tho I kept changing my mind he showed that he wanted me to make the best choices for me and when he was busy Nat and Joe pitched in thank you team I will return again and again with this type of team

Great experience! Our salesman, Nate, was fantastic!!

Friendly and very helpful. No hard sale!

5 Stars for my salesman Deondre. He went above and beyond to help with some delivery kinks. Also ... All 3 deliveries were EARLY on the scheduled delivery day. MUCH appreciated.

Half a star at best. My delivery failed to show on the original date that was communicated and confirmed. The rescheduled delivery date also failed to show. The third delivery date actually showed but with an incomplete order. I am still awaiting 2 pieces of furniture without a “confirmed” delivery date. I was promised a delivery credit back to my original purchase price, this has also failed to happen.

I bought a couch in May 2023. I bought the protection plan along with the couch as recommended by the Sales Associate and his Manager. My couch material started to get terrible looking balls all over. I bought the cushions back to the store and my salesperson Nathan Devine was in agreement that the couch was defective. He reached out to customer service and the warranty department as I did. He got the same response….. NOTHING. No one cares that we spent $$1,876.00 on a couch that was defective. The worst customer service I have ever experienced. After trying to get help for over 8 months, We are now having throw away the couch and buy a new one. We will put a complaint in to the better business bureau.

The staff is so friendly and helpful! Nathan was our main sales rep and he was super patient with us and helpful with all of our questions. Can't wait to get our new furniture!

Bought a fabulous new couch and dining set with Deondre. Couch was delivered broken, didn't hear anything from Ashely furniture for a hot minute so I reached out to Deondre and within a DAY he had it handled for me and a new delivery date set! Great customer service. Go see Deondre for your new furniture needs !!!

Brian was amazing and helped us get exactly what we were looking for. Thanks so much for everything!

Michael Harris was very genuine kind and provided outstanding service! He helped us with our search with new bedroom set! Looking forward to our next visit and seeing our new bedroom set!

The team and manager was absolutely fantastic to work with! They had speedy time frames and went completely out of their way to accommodate me! 10/10 recommend!🩵

On April 1, 2024, my daughter and I had visited several furniture stores looking for furniture to fill a tiny home. Ashley homestore in Brentwood had exactly what we needed. There furniture was very reasonable and good quality. The manager and MacKenzie went above and beyond to help fit our needs. Will definitely so back!

What an amazing sales team! They were so helpful and personable. Jeff took his time to answer all my questions. I was very impressed how knowledgeable all the sales team members were. Jeff spent a lot of time researching several purchasing options to give me the greatest savings possible. As I left, I knew he went above and beyond to make sure I was completely happy with my choices. Over MANY years I have been able to fill my home, room by room, with exceptional Ashley furniture. I still love every piece I have ever purchased. All my Ashley furniture has truly stood the test of time. Even years later, my home is just as beautiful and comfortable as it was when it was delivered. I love knowing that each piece will last a lifetime.

I went into the Ashley Homestore to see what they had to offer in mattresses. After I informed the salesman, Brian, what I was looking for, he showed me several brands and options. I found what I needed and arranged for delivery. I’m pleased with my purchase.

I had an amazing experience, and the manager was so helpful and so kind with my situation. I love shopping at Ashley’s never been disappointed.!! They do a wonderful job taking care of the customers!

Jacob did an excellent job assisting us with the purchase of a bedroom set and mattress. His experience with mattresses was appreciated. Jacob was professional, polite and helpful throughout the process. Thank you.

I already had a certain item in mind when I went to the Cool Springs Brentwood store and randomly met JUSTYN PETERSON who provided an informative demonstration and patiently answered all questions. The next day, Justyn provided a smooth and painless REMOTE purchase and scheduling experience, all via text and email. Ashley has a quality representative in Justyn.

I purchased a sofa set from the Brentwood location that was initially denied delivery to my apartment unit by negligent delivery people. Who refused to carry the items up stairs. The next round of delivery was successful but both items were damaged. No help or care from the management team. Fortunately corporate replaced just my couch. No restitution or responsibility was acknowledge by Ashley for the time and damage to my items.

Do NOT shop here! The store incorrectly placed my order for a bed frame and nightstands. Now I’m trying to get an exchange set up which is proving to be a nightmare. It’s borderline impossible to get a hold of anyone at the store without calling 4 times, not that they can do anything about the problem if you get through. The Guest relations team can only apologize and open a ticket and say someone will call you within 24-48 hours and then never does, I’m starting to think I’ll never get the set we want. Save your money shop on Amazon or some other furniture store you’ll have less of a headache dealing with them Again Do Not Shop here 0/5 stars

Staff were friendly and knowledgeable

One of the worst the worst communication and customer services experiences I've ever had

Jake was super helpful and friendly and helped us with our selection

Nathan was extremely helpful and knowledgeable on Ashley Products. I was happy to place an order for pickup with his help

Jacob was great at explaining every question we had along with Shayne both very helpful....But calling costumer service was a horrible experience

Andy at the Brentwood location is incredible! We made what we thought was going to be a “we can’t help you call”, but he dug into our questions and made magic happen. We can’t wait for our new couch and thank you for making it seamless!! We appreciate you!

Experience was nice customer service was very hands on the only thing that I don’t like is that they only deliver on Saturdays and that it takes about 3 weeks to even get what you paid for but other than that everything else was great

Everyone was so nice. They looked up the information I needed to order something.

Love this place

McKenzie did a fantastic job with the order!

Jacob Long was very instrumental in making the experience better. He took a hard situation and made it right. He was there to help through the whole process. Thank you to him!!!

Deondre was so very helpful and made the experience so enjoyable for us

Brian Parrales out of the Brentwood store is fantastic!! He and his manager Joe really worked with us to get us exactly what we wanted! Would highly recommend paying them a visit on your next furniture purchase. Update: after waiting for our furniture at almost a month. And the delivery arriving over an hour late from the time window, we were told by the drivers it won’t fit through the door frame. KEEP IN MIND it’s a standard internal door frame. So now. We are without any furniture for even longer. And no one is answering for cooperate (probably because it’s AFTER HOURS LIKE OUR DELIVERY WAS.

Mackenzie was friendly, helpful, answered questions, but did not pressure us to make any commitments.

I found what I was looking for and Mackenzie was wonderful.

People were polite and friendly and very helpful.

Mike was great and we found exactly what we were looking for!

Table came damaged. Without center bar and outside of delivery window. I have contacted local store multiple time to no avail on how to resolve issue. They use some Jenny automated service for issues that does not respond. On phone over 30 mins with customer service waiting to speak to someone. Still the issue is not resolved.

Everyone was very friendly and very helpful

We have purchased multiple furniture items from Ashley over the years. I wanted to share our latest experience so that others can be well informed. Don't buy the extended warranty, they are useless. We purchased a couple of sectional sofas 11 months ago. We have had multiple zipper failures and a tear in the fabric. Called Ashely, over 10 minutes on hold, to make a warranty claim and were told that the damage was covered under the 5yr Accidental warranty we purchased. Next called the warranty company only to be told that none of our issues were actually covered by the warranty. Zippers are not covered. So we wasted over $400 on an accidental warranty that actually covers nothing. Told the insurance company I wanted to cancel the remaining 4 years of the warranty. As if to add insult to injury, I have to call Ashley Homestore back to actually get the refund. Next time you buy furniture, save your money and skip the worthless insurance they sell.

Leroy was a pleasure to work with! We actually bought a couch yet we went in looking for a daybed. It was a bit unfortunate not to be able to see some on the furniture that was presented online, nor were we able to order the daybed from the physical store.

Horrible customer service Look at your invoice, because they try to charge you for furniture protection not once but twice without even asking for furniture protection, then trying to get a refund is a total nightmare

I came in & knew exactly what I wanted- got what i needed & ordered in 20 minutes! All 3 pieces were bought with a great price. Thank you😊

Couch was nice but purchased white glove delivery and they did not setup couch as they were supposed to.

Brian and Joe did a fantastic job helping us make our purchase enjoyable! They worked with us and made us feel like we were part of the Ashley family. I highly recommend them!

my husband and I went to the Brentwood store on February 10 we were towed. Our loveseat will be delivered on February 17. We finally got our loveseat February 24 and it was not an easy process. I do not recommend Ashley home furnishing.

Nathan was very helpful. He did a lot of figuring totals up for me just so I could see which way would work best for us financially. He didn’t pressure us when we told him we needed to look elsewhere, and we ended up coming back to him for a purchase by the end of the day.

Great attention and great working with Marla. Good price from Jerry and knowledgeable of products.

The salesman was very helpful but not pushy.

We worked with Brian Parrales at the Cool Springs location to purchase a sofa for our Guest House. He was very helpful and nice to work with.

Wonderful place very helpful and would recommend everyone go to the store in cool springs.

Marla helped me with my purchase and was delightful to work with. She was very helpful in my decision to purchase my 2 chairs. I would definitely recommend her to anyone wanting furniture at Ashley.

Thank you Justin, Mackenzie and Andrew for excellent service with our Ashley Furniture purchase! 5 stars plus!

Sharon was the reason we bought at Ashley’s

Everything was amazing, each person that assisted us was knowledgeable, patient, and kind. Thanks to each of you.

Great service! We left with assessories for every room...plus a new living room set. Our sales rep Michael was patient and helpful as we stormed to store for deals.

We always have a great experience at the Ashley Furniture in Cool Springs! Jacob is the best and we always find what we need. Thanks!

Jacob (Jake) welcomed us in nicely and didn’t place any pressure right away and let us browse. We loved that. We had our babies in with us, so it was wonderful that he worked with us and didn’t seem bothered by wild babies. Got us hooked up with a great sectional for our family. Excited to have it delivered and put to use!

Tremendous experience. Deondre was responsive to all questions and navigated me smoothly through the process. High-quality employees and furniture offerings!p

Deondre was a great help in finding the perfect leather sofa for my new place!!! The store has a great selection and super friendly.

I didn’t have a good experience at all. My family and I have been shopping at Ashley’s for years. I have never run into an issue like I did at this one. To start, they are remodeling and decided to stay open. I’d get it if it was organized, but it’s just stuff thrown everywhere. Michael was my sale person, and I knew about what I wanted when I went in but I wanted to see if they had it one the floor. They didn’t, but again with the remodel, I understood. I picked out what I wanted and I was told the price it would be for the items, delivery, taxes and all that good stuff. I agreed to it and he wrote up the sale. While I was waiting, I heard Michael and Nathan talking bad about me because I didn’t take the 5 year protection plan. I moved pasted it. I really like the stuff I picked out and I just wanted to go home. Well, I’m not sure if it’s because I didn’t take the protection plan or what but the invoice he gave me and what we went over was over a $1,500 difference. When I went back in there, I was given the bullcrap excuse from Nathan that “it’s an honest mistake” honest mistakes don’t cost over $1,500 hoping I don’t notice. I was 100% scammed. So, I canceled my order and was told I’d get a call yesterday about the refund of the money I put down because their “systems were down” can you take a guess who didn’t call? Nathan. So it’s easy for you to not refund my money but you couldn’t notice when you over charged me? The lack of professionalism is absurd because that’s not what I’m used to when shopping there. I’ll just order online from now one. This way, I know exactly what I being charged.

Really cool stuff and nice staff

I was helped by Andrew and Mike at this location, and they provided the best customer service. They carefully listened to my budget and my wants, ensuring I received what I wanted and stayed in my price range.

Our salesperson MacKenzie was awesome. Manager Andy was very attentive. Great experience!

The sales manger was a great help. Got discount on recliner plus getting it delivered. All in the same week.

All the staff were professional and kind. The sales man was very knowledgeable. The furniture was beautiful. The prices and financial options were great. I was very impressed by how clean everything is. I was surprised and pleased with my experience there at Ashley Home Store. I am using that store again! Brentwood Cool Springs location.

The store, was nicely put together/clean/Quality Merch. With excellent pricing. The Salesperson, couldn’t have been better,(Mackenzie) sharp/very knowledgeable/cool, no pressure fun. Thank you for a great purchase!! Working with Mackenzie, with quality furniture, it’s the perfect combination. Joe, the manager. Great energy/friendly and welcoming. The experience, was the best furniture buying time we’ve ever had…..! Period

A great experience! Jerry was extremely helpful and knowledgeable. He added an amazing discount to my purchases which was completely unexpected. I will be going to Ashley first for my future purchases!

Loved the staff at the store. Nathan and Joe were super helpful and guided us through the process of getting an awesome couch. 10/10 recommend!

Very friendly and nice. Was very helpful with looking at different options and explains pricing

Dante was fantastic and made sure we were taken care of!

Great experience working with Dante, whole process was very time efficient. We got exactly what we wanted without feeling like we were being pushed into something.

Jeff was amazing and so helpful!

Very helpful staff, great selection, friendly service.

I had an amazing experience at the store today. All staff members were amazing and helpful. Such a pleasant atmosphere.

Great selection. Delivered exactly when they said. Great job setting up. whibedroom suite.

We had a great shopping experience and found the furniture we wanted with the quality and price we wanted.

Lovely experience. Mackenzie was so sweet and knowledgeable it was a pleasure working with her.

Deondre helped us out greatly. Described the store set up and gave use plenty of time to look around and figure out what we wanted. He was super easy to find when we were ready to make our purchase and made the whole experience quick and easy. Thank you so much for your help!

Very personable, great no pressured service, and good price. A++!

Very positive experience, Josh was great to work with!

Deondre was great very kind and friendly knew what I wanted in and out thank you

A Satisfied 1st time customer...thanks!

Called from out of State for an in state delivery and talked to Andy. He was the most helpful and accommodating person with what I wanted and needed. He made the entire experience excellent. Thank you Andy ! I will be back in the store this time soon for more !

We received all the help we have come to expect from Ashley's and we now have the furniture we need for our family!!

Greeting at the door was professional and I didn’t feel pressured. I wandered around freely until I was ready to buy. Clean and well organized store.

Friendly and knowledgeable environment. Willing to negotiate on prices.

Jerry was very helpful. He was informative and gave us enough space to let us look and have private conversations. Once we made a decision, Jerry made the check out process very easy.

Lied to parents about delivery and would call them with updates. Tried to call them and got ignored. You are best to go next door.

We had such a pleasant experience at Ashley Furniture. We were greeted by Mackenzie right away and she helped us to find our dream family room couch. She was super friendly and knowledgeable. Once we found it we negotiated a price that was exactly what we were wanting/expecting. It was effortless. We can’t wait to lounge on our new Ashley Furniture recommended by Mackenzie!!! Thank you!!!!

We had a great experience buying a couch and decor with Dante. He was helpful without being pushy. All the employees were kind and respectful. The store has a lot of options and is well maintained.

Great customer service!

Very helpful staff and they arranged for delivery through the pensacola store

Sales staff are awesome and they have a large selection to choose from. I'm not sure if this is a general trend in the industry but overall quality seems to be dimenising over the last couple of years. Be sure to read specific reviews of each model before buying. Quality of construction and durability of cushions etc can vary greatly.

Jeff was our salesman and he was entertaining! He gave us all the time in the world to make a decision. The furniture was good quality and they have reasonable pricing. I will be using Ashley Home for my furniture needs!

Jeff was great. Quick process

Michael was kind, patient, and accommodating.

Our daughter did the shopping and made the purchse for us. (Due to health reasons we were unable to do the shopping ourselves. She was delighted with the service and help from the team at Ashley's. From her delight in shopping at Ashley's, i'll have to give them 5 stars.

Very easy to work with. Ahead of schedule which was perfect. Very quick and nice people

Great experience in the Ashley store at Cool Springs. Focused service with plenty of options. Thanks Jerry

I've never been treated so badly by ANY business before. While in the store, our representative was very nice, but he ordered the wrong color couch. There’s so much I could say about the last 2 weeks, but what I can say is this: After spending hours on the phone, we’ve been left hanging over and OVER by the manager, Joe. He told us continually he’d call us a certain day, or call back “shortly” to discuss a situation that has been extremely inconvenient. But not ONE time did he ever do so. Each time we’d call him instead, he was rude, dismissive, and made US sound like an inconvenience. After waiting another week for his promised update, we said we wanted a refund. Of course we got a response then. He FINALLY got back to us simply texting us back with "Nope, it is what it is." We tried to be understanding and waited days on end for his calls because we understand the holidays are busy. But the continual story has been he’s too busy with literally anyone else. What about the people that spent $2k on a couch they never got? I guess we don't matter now since we already paid them. Before you check this place out - really go through the reviews on Yelp and here. Too many bad stories to trust this place to care.

Avoid this store at all costs if you ever want to receive the furniture you paid for. The 1 star reviews about their horrendous delivery is all true. The store manager will treat you like trash and completely disregard any issues you have with your order. God forbid there's even the slightest hiccup because you'll be on the phone for hours on end trying to get anything resolved. It's asanine to be allowed to treat a paying customer like garbage, to lie to them, and ignore your legitimate complaints. Thanks for ruining our Christmas, Ashley's in Brentwood.

McKinsey was such a big help. Great service.

Deondre was cool! Helped me as much as he could! Although I ended up canceling my order , still pleased with customer service .

The service was impeccable in and out the store, the drivers were on time as promised. and delivered great customer service. I'm happy with my purchase.

My delivery and setup was flawless! They were fast and very pleasant.

Love Ashley!!!! Just purchased a mattress for my spare bedroom. Deondre was full of information and made the experience easy. Will be back in the spring to purchase a new sofa.

👍👍👍

Mackenzie was a great help and very knowledgeable

Even after deciding i wasn’t going with a particular item, they still treated me like a member of the family. Mackenzie walked me through trying to pick out a mattress and was extremely patient while i was on the fence. Justyn was awesome the day before when i picked out a bed and dining table , to go along with a power recliner. When i went back in the next day, he was who i felt comfortable dealing with. Thank you to the entire staff for making this a wonderful experience.

Wasn’t hounded, but salesman was close buy.

Our customer service rep was very friendly and knowledgeable! Dontae made the experience enjoyable and non stressful! We were able to secure the exact product we wanted in a very short amount of time. We would recommend Ashley’s for your next purchase.

Horrible experience. Our couch did not arrive as we were told it would be. The layout of the couch is not how the salesman sold us on. Two of our couch pieces were stained with dirt and a third piece had a rip and dent in the fabric/wood. Customer service was a joke and we couldn’t even get through to the local store after calling the number 10 times. (They were open!)

DOUG was the best salesman I’ve ever dealt with! He gave me time to look over the store, helped with questions on the quality of purchase and I even said I wanted to look a few more places… I was back within the hour! No one had the decency to help at other stores and the QUALITY! I returned and purchased with Doug because he was straight forward and true to his word! Thank you Doug. 😊

Went to ashley furniture looking for an Entertainment center. They did no have in store but found in stock. Management worked with me on a fair price + delivery. Communicated a fair delivery schedule. Ashley consistently has a great selection.

Jeff, the saleperson & Nathan, the store manager gave us great service & help with our specific furniture needs. They even matched online prices for the furniture pieces bought in store without any hassles. Wish there were more modern selections in store though. Went in the store just to look & came out happy with our purchase!

Had unused protection plans from prior purchases and corporate did not give us the in store credit. The new franchise management team did what they could so we could recoup the money on our next purchase. Friendly and helpful.

Everything went great except the delivery people gouged the wall when carrying a nightstand upstairs.

Order furniture from Ashley home store tried to cancel order a few days later went in store twice said they would sent confirmation e-mail on cancellation but never got. Then tried calling store again instead of traveling 30 miles to store finally after several calls got Thur to a manager he said he would cancel order and sent confirmation e-mail but never got. I called the finance company and had them close the account. Ok now I figured everything should be canceled and done with nope kept getting delivery dates with prompts reply 1 for change delivery push 2 to cancel or push 0 for no change something like that I pushed the prompt for cancel. It would not stop telling me the order is coming. It finally got stopped 3 days before delivery didn’t know that Tennessee has its own customer service phone number . Never will deal with Ashley again.

Very helpful, salesman knowledgeable, friendly, and had a good selection on what we were looking for.

We loved jeff!!

Good furniture at a good price. Knowledge sales people

Deondre was super nice and generous of his time. Got the sofa and delivery date I wanted.

The furniture was delivered on time with everything in order. It was a very smooth process.

We needed to purchase additional bar stools that we had purchased over a year ago. They were able to look up our order and give us the same bar stools. He also matched the price that we paid before.

Justyn was great!

Terrible experience! I went to the store to look for the things I bought and they didn't give me everything, the chairs were missing, the screws weren't included and what's more, they didn't give me a solution, I went to the store where I bought the furniture and they didn't give me a solution either.

Salesman was polite and courteous!

Exceptional customer service from the store floor to delivery/assembly. Big shoutout to the gentlemen whom delivered/assembled my items. The gentlemen were very professional, efficient and proficient. 10/10 recommend. Top notch.

Ashley was very disappointing I bought a power sofa recliner and in showroom was soft and comfortable. When delivered was very firm and uncomfortable. Called salesperson and was told it needs to take time to soften up. I waited two months and still very firm and uncomfortable. Called customer service was told they would send an inspection took over a month to get here . They examined and told us that the foam is very firm and that they don’t have soft foam. Called customer service and was told they will not let us choose a reselection and they can do nothing for me. I would advise people to avoid making any purchase from Ashley if you have a problem they will not stand by you and you will be stuck with furniture that is different in comfort from showroom to what is delivered. I will never shop Ashley again

We worked with Mackenzie. We went into the store to buy a table and purchased a bed instead. 🤠. She introduced herself as a sleep expert. She was knowledgeable and professional.

Great experience! When I walked I was greeted by a salesman and he ask what I was looking and he pointed me in right direction and didn't tail me so was able to take my time and look at my pace.

Nathan did a very good job in showing us options in what we were looking for!

This team is amazing the manager Nathan, and the associate Michael were exceptionally helpful and patient. I highly recommend!

Very kind/helpful representatives

Great experience with this location! Found the perfect dining set for our new home and Mackenzie was such a pleasure to work with. I would definitely recommend shopping at Ashley for your home.

Great experience, Mackenzie is amazing.

These guys were awesome. Very genuine, respectful and kind. They were also funny and showed their personalities, which I loved..

I take that back.. y’all need to get it together. No handles on my night stand.. left scratch marks on front door… the furniture is nice, but kinda ridiculous that you guys said you would bring it Tuesday.. I took work off.. then get told Wednesday that they’ll bring it, and don’t even bring in the right material with that extra day they had

September 4, 2023 I purchased office furniture from Ashley in Coolsprings. I ordered a $3,000 office set- desk and wall unit which was delivered 1 week later. While it was delivered quickly, a few pieces were damaged upon delivery and the under mount lighting did not work. It was also missing the power cord for the lighting. The delivery guy told me not to refuse it that they would send me the missing powercord through the mail and have a replacement sent out for the other issues. They did send out the replacement desk which was originally damaged but nothing else was fixed or replaced. It’s now middle of October and my lighting still does not work and I still have no power cord for the wall. When the delivery guy came for the desk replacement, he had no idea about the other issues even though it was supposedly in the system. He Told me it was not on his ticket and that I would need to contact customer service. I’ve called CS every week since they delivered the replacement desk with no resolution still for the lighting on the wall unit, the missing powercord and now the filing system that doesn’t hold files upright. I’ve called customer service, Ashley corporate, spoken to high level managers who have all supposedly put in tickets for expedited service. I’ve since gone back to this store where the manager told me he’d request a replacement. He told me they don’t issues refunds, my only options are a warranty claim or exchange if a tech deems it unfixable. That was back on September 4th (1 month after purchase) and Still nothing has been resolved. I’ve received no calls for tech service, no calls for replacements or exchanges. I still don’t have the powercord if I wanted to hire an electrician myself to fix the lighting. I keep calling them, they give me the run around telling me it’s going to take time, or they’ll have to submit another ticket. I call again and I get a different response that it’s in review, they don’t know what’s going on with my ticket or my favorite response, they can’t find my ticket . I called the store again today, was told by the manager that there are customers in the store and they had no one to talk with me. The guy then hung up on me when I told him I’m a customer too! This is not acceptable! DO NOT BUY from Ashley. Do not buy from this store. You will regret it. You will have your work cut out for you. I’m 6 weeks in with still no resolution, 22 calls made on my behalf, and no one can tell me anything on when or how this will be rectified.

Excellent service!! We walked in looking for a chair and were offered a few options that met the criteria. The team was friendly, efficient, creative, and helpful. I ended up choosing a suggested item that was an “out-of-the-box” idea, but perfect for my needs.

so far I'm extremely frustrated. I purchased a dining room set, paid in full the day of. Was told my order would be delivered on 10/12. When I didn't hear from them I sent a text requesting status and told it was cancelled. I've tried 5 different numbers and no one knows why it was cancelled and can't seem to get me in touch with the store in Brentwood so I can speak to someone. So now I have to make the 45 minute drive to the store to speak to someone and find out what's going on.. This is my 3rd Ashley large purchase and will probably be my last...

I was able to secure all the furnishings needed for my apartment in one appointment with Joe Estrada, Store Manager!

Excellent service!! Great experience!!

Representative I worked with did not go over paperwork for financing in an ethical manner. Added protection plan without asking if I wanted it, just assumed I did. Did not advise me of what my monthly payment will be, paperwork for financing did not have this information. Representative gave an estimate of $300 a month, I was never asked if this was a comfortable monthly payment, and it is not. I felt as though they were trying to get me approved, signed, and out the door with no questions. I don’t feel that they cared about me as a customer, I only feel that they cared about making a deal quickly. I am quite disappointed in my experience. And I am also not completely comfortable with my purchase. I called this morning to have the $350 protection plan removed. And I may just cancel the whole deal altogether. When you make a large purchase, you should feel happy, and confident in your decision. I left the store, feeling, rushed and uncertain about what I had just done.

Amazing service, quality pieces built to last, and the reason I continue to go back as a repeat customer since 2013. Jeff and Joe were so helpful, knowledgable, and made what seemed impossible possible for us to get the all pieces we wanted at the same time. Everyone in the store was friendly and helpful in making sure I had all the details I needed to make a decision. They went above and beyond to make sure I was getting the best deal available to me. Highly recommend this store and working with these folks! Great experience that will keep me coming back!

They were friendly and great

Our sales rep was very knowledgeable and patient as my wife and I decided on a couch. He made the transition easy and had no problems. Not to mention really fast delivery! Less than a week!!

Great experience

Worst experience possible. When we purchased our Furniture we told the salesman it was for a new construction home. He put our current home address in the system said it wouldn't be a problem to change. 6 phone conversations the week prior to delivery and it was still delivered to the wrong house. Nobody could or would change the location. Nightmare Luckily the delivery guys were amazing (They don't work for Ashley) they followed us to the proper location. Our dining room table arrived chipped and damaged. The varnish on the top was improperly applied. Looked horrible. We refused it. Hoping it's Night a nightmare to have a replacement delivered I should have gone somewhere else. Ashley is horrible

Michael and Nathan were very helpful. They were very professional and customer friendly. It was a great buying experience.

I was helped with kind thoughtfulness to find exactly what I wanted. The 6 month pay ment plan was also a wonderful deal.

Andrew listened to what we were looking for, showed us what was available and was very patient and understanding of our needs. Purchased a sofa w/chaise and look forward to enjoying it when it arrives. I really appreciated that the store had a wheelchair! I just had knee surgery and it made shopping more enjoyable.

The salesperson, Justin, was awesome! I got the perfect piece of furniture from a knowledgeable and friendly salesperson; and, the purchase process was easy. I’ll definitely be going back for my next purchase!

Jeff was a very knowledgeable and helpful salesman. The item we ordered was just what we needed. Ashley has plenty to pick from. Thanks!

Never EVER EVER!! stop at this place. back in April my husband and I purchased over $10k worth of furniture to furnish our 1st home and they have taken what was supposed to be a great and fun time in our lives to a nightmare. 4-8 pieces of furniture we bought from them were broken, scratch or something was not right. We have called since APril to create a claim.. they seem to send a technician to your home that then refuses to do anything because they say its actually broken and cant be repaired. They leave your home and then nothing NOTHING absolutely nothing happens from Ashely to replace the broken pieces I am left with. We are now in September and all broken promises to fix the furniture that shoul not need fixing anyways because I am buying from the #1 place furniture in AMerica correct? DONT LET THEM FOOL YOU! they take your money and then dont fix the issues of broken pieces. I have called about 15 times and through the months they seem to open a new claim every time when the 1 claim has been open since april when the furniture was delivered. RUN AWAY! please so you dont go through the headache that I am still going through

Jeff was extremely helpful!!

Justyn was very helpful however I never received the email he was sending with a breakdown of the price

Doug helped us and was a genuine guy. He made sure we got what we needed and made sure we were taken care of. He explained everything to us and let us make our decisions without pressure.

Salesman Jeff was patient and let me look without hovering. Great selection of furniture and reasonable prices!

Very friendly and knowledgeable. Douglas was a joy to work with.

Amazing experience. Our salesman, Jacob, wasn’t pushy and offered great customer service! The manager also came around to check on us which was a first for us in an Ashley Furniture store and we have been customers since 2006. We WILL be back.

The salesman and woman were very helpful. They did not shadow me as I looked I was able to browse in peace. However, Faith was available when needed.

Very knowledgeable and worked with us to make sure we were satisfied. Andrew was fantastic

We had such a great experience at Ashley’s. Everyone was so kind and helpful

We were completely lied to about white glove delivery. Both my pregnant wife and I experienced one of the worst deliveries imaginable. We were sold a set up and delivery option if any damage occurred, the delivery company was liable. Upon arrival the team wanted us to sign a waiver for any damage to the furniture or house, if being set up and installed upstairs. Ummm no sir, that’s the whole reason we purchased said delivery option. Call center was no help either!!!!! Stay the hell away from Ashley Home Furniture, they are as bad as used car salesmen.

Great experience fast and efficient service!

Faith did an excellent job and was easy to work with. However, the post sale experience has been extremely disappointing. We bought furniture 8/5/23 and paid for delivery, that according to the manager on duty that day is a "white glove" delivery, which took place 8/15/23. When furniture delivered, the table top was damaged and a part to hold the center leaf wasn't included, thus the part had to be ordered. The part has arrived at our house, however, we can not get a date on when someone will repair the chip and install the part. We have talked to a customer service representative and texted, multiple times and so far nothing has been done. We are very unhappy at this time because it has been over a month and still no date as to when these issues will be fixed. Ready for them to take back the items and take our business elsewhere. Please be aware, there is basically no customer service. If issues arise, you can not get a hold of anyone at the Cool Springs store and the warranty dept. is non-responsive.

Rated a 4 only because of the limited options on fabrics. Jeff Howard was awesome and a great non-pushy salesman. He was super knowledgeable and gave us our time to look ourselves but was still nearby to answer any questions we had. Would recommend this store based on that alone.

We bought a sofa and a mattress in two seperate visits this weekend. Holiday weekend, so it was busy. Had a small wait for help, but was expected.

Great prices. Very helpful and friendly staff.

The staff were very professional and easy to work with. Justin did a great job of explaining everything.

We had the best experience at this store today. Faith was our sales lady and she was so helpful and very sweet. We were given plenty of space to shop without someone following us constantly. She was also assisted by Jeff aka J-Dog who we enjoyed working with as well.

Great experience my sales rep was very helpful and knowledgeable Thank you Michael

Easy, straight forward process and a very kind and helpful staff

Helpful, knowledgeable, friendly staff

The whole process was easy and didn’t take very long. My sales rep was great bo pressure and made great suggestions after understanding what I was looking for. I don’t really enjoy shopping for anything especially making decisions on something you will be living with for several years at a minimum. If I am as happy with the furniture itself as I was with the sales process I will consider it a unmitigated success.

Wonderful experience the staff was very kind and Ms.Edmonds was very kind

Jeff was extremely helpful and courteous. I would go back again in the future.

Clean and organized store, helpful friendly staff and great prices!

Everyone was very nice and the process was very easy, Joe and Justin most definitely made the experience even better! Highly recommend this location!

Andy was great! Not pushy but helpful with our decision making.

Love the choices at Ashley!

Not pushy. Had exactly what was on the website . Labor Day discount was amazing!

Bad service 👎🏻👎🏻

Great experience. Friendly. Lots of options. Sales team was amazing

All went well. No problems or issues. Customer service was very good.

We had a great experience with Doug! He was awesome and very friendly. He also gave us space to browse (I hate when they hover) which made the process much more enjoyable. We will definitely return for future purchases.

Very good experience, I received very useful help from Andrew Irwin that other stores just couldn’t offer. I will definitely be coming back!

Douglas went above and beyond. He was very knowledgeable. The store price matched Ashley furniture prices from other stores. I got everything I needed in one place. A very pleasant experience from beginning to end. Highly recommend.

Awesome

This has been a horrible experience. Our furniture was order May 1, 2023. We finally received our last piece of furniture yesterday, August 22, 2023. During all this time I have never been able to speak to anyone at the Brentwood, TN store. I’ve called numerous times and have to date never got anyone to answer a phone. I called the corporate office asking for a number to call to speak to someone at the store and the answer I received was ridiculous!!! I was given the number that I had on my receipt and when I told the representative that he said,” we’ll call that number and if you don’t get anyone it means they’re not answering the phone.” I thought, “well dah!!!” I will never purchase anything from Ashley Home Store again.

Jeffrey met us at the door, brought us directly to a product that worked for us & measured and informed us about it. We were in and out of the store within 20 minutes with delivery set up in 3 days. Hopefully the product looks as good as the one in the showroom when it's delivered! Quick & efficient!

Nathan was very patience as we contemplated our selection.

My husband and I purchased furniture from the Ashley Homestore on 07/22/23 located in Brentwood, Tennessee. Our sales order number is 015A780372 and it was delivered and put together for us on 08/04/23. The gentlemen who arrived to deliver and put this together for us did not introduce themselves, did not say hello, and basically just barged into the house and started to put things together as quickly as they could, and they were rough with it. They didn’t ask where we wanted the furniture, so when they started to put things together we asked if they could just screw on the bottoms and let us assemble it how we wanted. They said they couldn’t because they had to take a photo of it put together. No problem, I understand that. So, the guy putting it together acted so inconvenienced that he had to move pieces of the couch to the opposite side of the wall. They were not careful with being sure they didn’t hit the walls, this is a brand-new house, the living room is huge, so missing the walls would have been easy to do. They noticeably stripped out screws in the bottom of the couch, some bottoms were installed crooked, and the chaise lounge is very noisy and wobbly when little weight is on it. He was on his phone the whole time and kept dropping it. We did put in a warranty request to have the chaise issue addressed and they are coming to look at it in a few weeks. My distaste with this experience is that these people who came into our home to install almost $5000 worth of furniture had zero regard for the customer, the home, and the all-around job they were there to do. My husband handed the guy (even after all of this) a $20 bill and said thank you, it was a hot day, and we are decent people. The guy was still on the phone, said “preciate it” without even looking at him or us and took the money like it was owed to him, and just walked out. As someone who has worked in customer service for over a decade, it seems very unprofessional to have people representing your company treat your clients this way. It is an experience that would make us consider purchasing somewhere else next time. While the initial sale of this was great, the closing end of it was not our expectation. I have already emailed the email address that is given on reviews for feedback, about a week and a half ago, before doing this, and no reply.

Miscommunication about picking products up and how they were packaged. Drove an hour away to warehouse to pick up to find out it wasnt in box like the sales person told me, I couldn't get it in my vehicle so I left it. (This is after going to 2 different Stores to find a mattress as well). Then you can't get ahold of anyone at the store via phone. The phone menu doesn't have an option to talk to somebody. A corporate number called about canceling my order. Again, phone menus led me down a rabbit hole just to talk to someone who said that they in process of canceling. I had a voice-mail stating I needed to confirm cancelation. So I'm trying to confirm cancelation. I think the lady put in my notes, but I couldn't really understand her. All and all, not purchasing again and don't recommend. It's more complicated than buying a car.

Jeff was great. He was able to look at prices online and match them to the price in the store, could not ask for better. Thanks Jeff!

I just wanted to say thank you to Joe, he is one of the most if not the most professional manager I’ve ever met! Extremely helpful, gives the best prices, funny, extremely knowledgeable, and just all around very professional! Very helpful team too! I will forever be taking my business to a y'all just from my experience!!

Nathan was a great help in helping us pick out the right piece of furniture! He was professional, friendly and had great recommendations.

They made the whole process completely painless. Everyone is extremely helpful. Faith is great at her job!!

Approachable team

Very responsive and fair prices.

Easy and great service!! Thanks!

Great help from Deondre.