Ashley Store Brentwood, TN

David was absolutely great kept me from making a 2hour turn around trip

The salesman, Deandre, was very helpful. We found the dining room set we wanted and will have it delivered next week. A good shopping experience.

Andrew and Kay were amazing—friendly, knowledgeable, and genuinely helpful in finding the perfect pieces. The store has a great selection, excellent quality, and the whole process from shopping to delivery was smooth and professional. Highly recommend!

David was AMAZING to work worth! Super Easy! Super Simple! Absolute pleasure!

I recently had a disappointing experience at the Ashley Furniture store in Brentwood that I feel compelled to share. I visited the store in search of a firm mattress for my in-laws, who were coming to stay with us. A sales representative named Deondre Moore assisted me, but unfortunately, none of the mattresses met our firmness requirements. When I inquired about a specific mattress I found online, Mr. Moore assured me it was the firmest option available. He also mentioned a 72-hour return policy, stating that if we were not satisfied, the mattress could be picked up from our home at no additional charge. Trusting his word, I placed an order through the store. The mattress took over a week to arrive at the Smyrna warehouse. After picking it up on August 1 and trying it at home, I found it did not meet the expected firmness. I called Mr. Moore to express my concerns and ask about the return process. He directed me to the guest response team, but when I called them, I was informed that there is no return policy for mattresses, which contradicted what I had been told. I then contacted the corporate office, where I was again told that I had been misled by the store representative. I requested to speak with a supervisor but was told none were available and that I would receive a callback. Unfortunately, I have yet to hear back. This experience has left me feeling frustrated and deceived. I urge potential customers to be cautious and avoid making a purchase based on promises made by store representative. Transparency and integrity in sales practices are crucial, and I hope Ashley Furniture addresses my concerns.

David was so helpful to us! We found the perfect piece for the right price. Thank you!

Doug Dietrich was a pleasure to work with. He is very knowledgeable and able to answer any questions I had. I highly recommend him.

We ordered a set of six chairs from Ashley furniture. We were told that there was some in stock, but the rest would have to be ordered. We agreed and they charged our credit card only to find out that they had no idea if and when they would ever come in.

Our family is dealing with a family member who is entering the hospice phase of his life. Needless to say stress is an all day every min̈ute issue. We needed a bed in a hurry and Ashley via David stepped up and provided courteous, friendly, professional service! I live in Florida and don't really know the Brentwood area of Nashville very well. David worked with me and he was able to set the delivery for the only time available to me. Thank you David!!

David is fantastic

David was excellent and helped with everything we needed to furnish our lake house and with a 2 week delivery which was huge!

My husband and I recently bought a sectional here. Michael was extremely kind, helpful, and didn’t pressure us like most furniture salesmen! We have always had a great experience at Ashley!

Harris was great. Never pushy at all. Beat all the online prices and threw in great discounts. Will be going back and dealing with him again in the not to distant future.

We had an outstanding experience today at Ashley, we came in without a clue of knowing anything other than we needed a bedroom set. Paula was patient and thorough, showed us everything we wanted to see, no pushyness or hard sell at all. THANK YOU!

Shayne was absolutely amazing! Very personable, accommodating and charismatic!

Andrew was a great help and a pleasure to work with. I was greeted promptly and had ample time to scope the store without interruptions before he respectfully checked in to help answer questions. I look forward to enjoying my purchases when they arrive.

We went in to shop and Michael Ghally was so helpful and showed us all the options, I told The store manager he was the best. I will shop there again

Our Sales Rep Shane was incredibly patient and Kind.

Got in and out quick! David was really helpful and finding what I needed and getting me check out. Recommend him for all your furniture business!

Paula was very helpful.

Bought a sofa recently and had a great experience thanks to David. Super chill, helpful, and not pushy at all. He made it easy to find something that fit my style and budget. I ended up with a couch I absolutely love, and the whole process was way smoother than I expected. Definitely recommend asking for him if you’re shopping for furniture!

Great customer service by the two gentlemen helping us. Thanks for all y’all do!!!

No pressure sales tactic from Michael Harris. Enjoyed the experience and look forward to receiving the new furniture.

Fast Friendly Service, Shayne was helpful and knowledgeable.

I went to Ashley Furniture in search of a table and chairs as I had recently moved to TN. I worked with Savannah and she was great. She also helped me find a server to match the table and chairs. Great experience!

Deondre and Paula were very helpful and informative.

This was the worst experience I have ever had. Purchased furniture with them online, and was told by the delivery drivers they couldn't fit it through my door. Okay my fault with the measurements. Figured I'll take the return credit and shop in store to make sure I have the right size. I go in store and sit for HOURS getting the return processed and picking out furniture. I'll admit I was hesitant picking a new selection due to sizing (getting in the door), but the salesperson GUARANTEED me delivery stating "the online warehouse uses a different delivery team, our guys will get that in for you for sure (remove legs...etc) and set up for you" don't worry. She was great at calming my nerves. Made the sale... Date of delivery, the SAME delivery team shows up, and guess what??? They say the furniture can't fit. Of course I'm highly upset. Guess who I can't get on the phone? I can't reach the store or the salesperson. When I finally reach someone by selecting the new sales option (Ha) on the phone, he tells me everyone is with a customer. Then, he asks me what am I trying to accomplish?? Hello!! Get my furniture!! Ashley Furniture just lost a customer.. Buyer beware...

The delivery of the couch was tough. The purchase experience was good, but there was an incident at the store where they didn't put my phone number correctly (I didn't double check it, so on me). So on day of delivery I didn't get any confirmation, no email and obviously they couldn't get in contact with me due to wrong number. Luckily I checked the receipt and was able to call them to change my phone number, they were helpful on the phone but my delivery was still delayed two days. On day of delivery they moved my delivery time 3 times, which was frustrating. I called again to get an update, and while the person on the phone was super nice, they were ultimately unhelpful with the situation, which is understandable. The delivery people were very fast and kind, but accidentally dropped the couch on the stairs which left the bottom cut up a little bit, but didn't harm the utility or cosmetics of the couch. Ultimately it was a frustrating experience. But the quality of the couch is nice and the workers were just doing their best. Would rather give this experience a 3.5, not good enough for a 4, but not bad enough for a 3...

Michael Harris at Ashley Furniture in Brentwood provides excellent customer service! We are so excited about our new sectional.

David is the best

We are absolutely thrill with our experience. Paula Miller is a top notch lady. She helped us tremendously today.

Michael Harris is phenomenal and I highly recommend him to anyone who is furniture shopping! Personable and understanding, and has a true heart for the people he is serving. Thank you to Michael, I know I will enjoy my furniture for a long time!

Very helpful. Answered all questions an got me best deal.

Andrew was so impressive. Offered me a discount and answered all my questions. Thank you Andrew.

Dave was our sales person. He was More focused on making a sale than really helping us. He was at times rude and a little condescending. We asked about free delivery, which he told us was not available, however, we saw an ad on TV that evening touting free delivery. While my husband and I were discussing the purchase privately, he came back and offered the warranty for no additional charge. My husband & I are customer service people. We believe that Dave needs more training Ultimately he didn’t make the sale, we gave it to him so that we didn’t have to come back and work with someone else.

Great experience at Ashley of Cool Springs! Rebecca was a sales professional and made the whole process easy. Thanks Rebecca!

Our salesman David was EXCEPTIONAL!!! Best person and place to buy a mattress!

Michael helped us find the living room suit I was wanted. He was very knowledgeable and friendly. Looking forward to getting it delivered this week.

Sometimes, it all comes down to sales skills and customer service. They can made you buy even if you aren’t ready. Mr Ghally was a perfect example of that. Nice clean store with a plenty parking spaces.

Kay was amazing! She has a great eye for design and helped us find just the right combination of dining table and chairs that is perfect for our space!!! Go find Kay! She’ll take GREAT care of you!

They are Awesome, Specially the sales Man called David Aziz, He was very very helpful and make us got a great deal.

Deondre was the best furniture salesman, he allowed us the space to search on our own & ask questions when needed. We purchased 2 Boyington dual power recliners & delivery date was a quick turn around.

Great customer service, David went above and Beyond to help me and my husband to find out the best selection of furniture for our need.

David was awesome! And very patient as we picked our a new bedroom suite.

Had the best experience at Ashley Cool Springs today. Michael was so professional, helpful, understood exactly what I was looking for, and made sure I get the best deal on my purchase. I would definitely be back there!

Micheal Harris was really nice and polite. He made my shopping experience easy.

Rebecca is amazing!

Doug D was very knowledgeable and helpful. He’s been with Ashley for years so I felt he ‘cares’ because this is his profession and reputation and service matters. And the price was competitive along with the quality of the piece.

Store was very helpful, I ordered outdoor furniture Sunday and delivery is Thursday how I ask them 😊 Thank you so much!

Michael truly made purchasing a recliner an enjoyable experience. His knowledge of all the options helped tremendously. He also took time to ask questions to identify my specific needs. Thank you!

Polite representatives, no hard sell, efficient and friendly.

We had a great experience with Michael Harris, super helpful and friendly service.

David was so wonderful and patient with my mother when we went in to purchase a couch and bed for her! I highly recommend Ashley and ask for David!

Michael and Nate were great! Found the furniture I wanted and they were really good about matching the online prices!

Rebecca was personable and helpful. I would recommend Ashley Furniture to everyone!

Our sales person was very helpful and we found just what we were looking for.

Quick to offer assistance as soon as we walked in the door! Efficient process to purchase. We were very pleased! Friendly salesperson Deondre. Due to his knowledge and professionalism, we chose Ashley Furniture Warehouse for our purchase that day!

Great experience with David and Nate at Ashley Furniture! They helped us walk out with our dream couch at a great price! Check them out.

Always a smooth transactions with Jake. Thanks

Over an hour looking and selecting. Purchased couch set that was on display. Was to be delivered next week, now all of a sudden out of stock can't get it? How did you not know this?

Deondre was the best. He knew what to find for my needs.

Awesome sales and service! Deondre was so helpful in finding exactly what I was looking for and assisting me with delivery in a super fast turnaround! Great team!!!

There was a variety of furniture and mattresses. I bought furniture and a mattress. The salesman were very helpful. They worked hard to get me the best deal.

Daniel was fantastic. Not too pushy and met our needs.

Rebecca is as friendly , professional and helpful ! I purchased a bed and was in and out in 15 mins.

Shane & Nate were amazing! We purchased a Tempur-Pedic bed. Shane was so knowledgeable and answered our questions. While we were shopping, Nate went out and got us a personalized gift! I’m in the hospitality business. It’s not often I receive that kind of service. It was so appreciated and makes me want to go back & shop more!

We walked into Ashley’s and was greeted by a friendly & professional salesman Michael. We shared what we needed. He took us to each section we needed, show us options and answered our questions. Our purchases went smooth and we are anticipating delivery tomorrow. I recommend Michael and Ashley’s to anyone looking for quality furniture at fair price.

My sales person was Michael Ghally. He was so professional, and knowledgeable about the furniture, and prices. Would recommend him if you need to buy furniture.

I have spent A LOT of money at the Ashley Furniture Store in Cool Springs in the last couple of months because of my move. As you walk in the door everyone vies for your attention because it’s a potential “sale” for them. I dealt with one person in particularly then two. Furniture I had picked out for my bonus room ended up being too big to fit through the door leading into the room. After scuffing my walls and baseboards they sent a third party to “fix” the damage. Poor communication, pointing fingers at who’s not responsible and lack of caring, I ended up using my brother who is more experienced and a professional (he’s a home builder). My walls and baseboards look brand new. About two months later, I contacted the one individual about the status of a piece of furniture I was waiting on .. his reply was,” I will take a look at it when I get some free time”. I was surprised at that response and based on that I said,” That’s ok, I’ll call instead.” Never heard back. I will never do business with Ashley Furniture Store again. They make you feel at home and take care of you in the store because of a potential purchase but their lack of customer care is non existent. Havertys Furniture Store is in the same parking lot, they are professional, accommodating and always follows up with a phone call about their product and my satisfaction. I wish I could give this a “zero” out of 5 rating but it won’t allow me, 1 star is to generous.

Great service salesperson was nice and knowledgeable about everything we asked thanks so much glad we stopped in

We walked into the store a little after 9:00 this morning. We were met immediately by Michael. I told him the five items we were looking for and that we are now living in a fairly small senior living apartment. He led us directly to the items we needed, helped to measure to be sure they would fit, put no pressure on us to buy, gave us color or pattern options when applicable and was generally very helpful. We were out of the store by 9:45 very happy with our purchases. He made the whole process so easy for us! At ages 77 & 81 that was much appreciated!

Douglas im sales was extremely helpful and very knowledgeable.

Good discounts, good service

David was absolutely amazing! He went above and beyond to make sure all of our needs were met. Not only did he stay after hours to help us find the perfect furniture, but he also made the entire experience stress-free, enjoyable, and truly cared about making sure we were happy with our choices. His dedication, patience, and attention to detail made all the difference. Towards the end, Nate also stepped in to assist and was very helpful. Together, they made sure we didn’t leave disappointed. If you're looking for top-notch service and someone who genuinely wants to help, ask for David. Highly recommend!

Excellent service ! Deondre was extremely helpful, answered lots of our questions, and was such a great salesperson for our needs. Not pushy - just very pleasant and much appreciated. Ty

David Aziz was very helpful and informative. Highly recommend!

Loved working with Nathan. Very knowledgeable, patient, non-pressure sales for great products. Would love to work with him again!

Very helpful and simple. Andrew was very kind.

I will never do business with Ashley Furniture again. I'd rather buy yard sale furniture. We bought a sofa that wouldn't fit up the stairs and they told us that they have no way of accepting a return. We had another piece of furniture that rocked because the legs weren't even and I had to fight like hell to get them to load it back on the truck, then remind them a couple of times to return my money. How this place remains in business is baffling. Update: this review triggered a call from Ashley, who confirmed that this is how they do business. Not only do I not recommend Ashley furniture, I recommend that nobody do business with Ashley furniture. Complete lack of integrity. Check out my review of Sprintz furniture. Entirely different customer experience. Go there!

The salesman Micheal Harris was a pleasure to work with and very accommodating as was the Manager. Highly recommend shopping at Ashley in Brentwood for your furniture needs.

Jake was awesome! He helped us find what we were looking for and gave us a great deal!

Michael was very good to work with. He took time to show me everything I wanted to see and explained things well.

I ordered a king-size mattress and they delivered the wrong mattress. The numbers didn't match the Item # on the order slip. It was a different mattress than I ordered. I went down to the store and spoke with my salesman Jacob Long and he apologized and fixed it to swap out the mattress. The truck would be out in a timely manner to make the switch. He was very cooperative to fix the problem. Randall Ruark

Andrew was very helpful! He showed us a few things based on our interests and then gave us plenty of time and space to explore in the showroom. We were trying to fill a livingroom space in our new home, so we bought several items, finding all we needed.

The experience was not good. The salesperson was nice but their financing company was a nightmare.

Michael Harris was fantastic to work with! 10/10 experience

David was a huge help ordering my new couch / chaise. He was patient and able to work with me on getting my furniture quicker than usual, as well as setting up a delivery time that worked within my schedule, didn’t even charge me for two seperate deliveries. Highly recommend working with him.

Great selection, great prices and great service!

Great customer service and a truly fantastic experience

Affordable and quality furniture. Great buys and low monthly prices. Awesome place to fill your house with nice furniture.

Shane offered great customer service and helped us make the best decision on our purchase!

Great service!

Update: reduced stars Store associate David was so helpful and accommodating to my order request! But - try dealing with their customer service! I ordered a table through a store employee. When I needed help, A different store employee directed me to contact customer . In short: When the table arrived, it was disappointing so I sent it back. While they promised to issue a refund in three days, they still haven’t. The customer service is a nightmare to deal with. They say they’re going to respond to you, but they take hours to reply and when they do, it’s the same generic reply of “let me look into it….” If you want cheap quality furniture And you know you’re never going to return it - then this is your place.

The delivery guys were professional and extremely helpful.

Great customer service experience

Bad service , the manager is rude even does not know how to provide a great customer service to finalize the order , even if $40 less what we agreed for he should keep us happy with the deal. We are Not going there anymore in that location and that manager needs to get more training how to deal and provide a good customer service. Not recommended to deal with this location!

Placed order on May 3 with no issue, paid, & planned delivery/set up on May 17th. On May 17th we weren’t told a delivery time until day of which is fair enough. However, delivery was being finished up when the delivery men called my husband outside due to our bed frame side slats being clearly broken. They said we would have to call to get replacements. We immediately called and were told we could pick up at the soonest May 20th. We no longer have availability at this point for delivery due to our work schedules and unclear delivery times. My husband picks up the slats on May 20 and realized the delivery men did not leave the hardware or support slats required to complete the bed. We again call Ashley customer service and the store reports we could receive it at the soonest 7-10 business days. We reluctantly agreed, but heard nothing back so may 28th we call again and are told the order was never placed. They again place another order saying 7-10 business days. I call back June 4th and get told it will not be delivered until mid June. At this point it is ridiculous the communication and poor customer service resolving what should be a fairly simple problem that was caused by Ashley. At this point we still have no email or text regarding the order. I only have a number from the customer service for when I call back. June 7th box arrives with 1 support plank and the hardware. We needed 5 support planks and support beams. Not only did we not receive the incorrect beams and number of planks but the length of the planks were for the wrong size bed. We decided at this point to go to the Ashley warehouse where they immediately assisted us. The only true help we received. The Franklin store itself was of no assistance and only gave us the number to originally call. If you use them I would hope that you receive everything correctly on the first day or you will be put through hours of additional stress from the process.

Went in yesterday to check out patio furniture and had a great experience. David the salesman and his manager Nathan went above and beyond and made the entire purchasing process so easy and pleasant. I got great service and pricing and left with exactly what I wanted for my back patio. Sam was also super helpful and very knowledgeable and helped me pick out a new TV for the back patio as well. Thank you!

Overall satisfied with my service, ordered a new mattress and the team delivered it and took the old mattress with no problem. Our sales rep Shane was patient and not pushy and we were very very much appreciated that The only thing that could’ve made this five star experience was setting better expectations regarding the delivery date. Our delivery was rescheduled five times, but ultimately we got our mattress within an appropriate window.

We had a great experience with Shayne and are so happy to have our new furniture delivered to our home. The quality of the furniture tire is amazing and the customer service we received was fantastic!’

Great selection in the store and Michael was so helpful in helping me find what I was looking for! Highly recommend!

Andrew was great- he listened to what I liked, and helped me pick the perfect sofa!

Mike was very patient and helpful

Jacob Long at Ashley Furniture did a great job helping me make my furniture selections. He was thorough and helpful. Jacob cares about his customers.

Very pleasant experience end to end. No high pressure, just interested in getting me what I needed. Delivery and set up was fast, courteous and keep me well informed.

Excellent service. High quality selection. Great discounts.

Jake was an amazing person who was more than willing to meet every need of ours. Hi highly recommend him. Impeccable service.

We had an outstanding experience at Ashley Furniture! Michael went above and beyond to help us in selecting the perfect sectional couch. His knowledge and attentiveness made the entire process seamless and enjoyable. The store has an excellent selection of furniture, and we couldn’t be happier with our purchase. Highly recommend visiting Ashley Furniture for all your home furnishing needs!

Quick, friendly service!

Our salesperson was very helpful and informative. Delivery service was great.

Cant return base for mattress what I bought less than week ago

Andrew by far gave the most exceptional customer service.

I absolutely loved this store and Savannah Coy was the most amazing salesperson she was friendly and helpful and very knowledgeable about everything and she listened to what I wanted and she helped me find what I wanted and came in under budget and I went back 2 days after I picked out what I wanted and Savannah had already left for the day and another amazing salesperson named Michael Harris he rang up our purchase and made sure that Savannah got credit for the sale and he did it with a smile on his face and I appreciate everyone who helped us pick out and pay for our purchase I would absolutely recommend this store to anyone and I will definitely go back to purchase the other items we are wanting for our house..Thank you Savannah and Michael your assistance was very much appreciated and I will see you both soon..

Extremely disappointed with the service. Items were not delivered in a timely manner, and it was nearly impossible to speak with anyone in management over the phone. A salesperson claimed he didn’t sell me a marked-down item, when in fact he did—he just failed to mark it as sold. As a result, another customer purchased it, and they had to scramble to locate it in the warehouse. Customer service was consistently poor, both in-store and through their 1-800 number. No one made an effort to resolve the issue or go the extra mile. Instead, they expected me to prove my case—even with a valid receipt. Overall, a very frustrating and unprofessional experience.

Jake was great! He was very helpful and I was in and out in no time. I got exactly what I needed!

Overall the experience went fairly well. However when my wife was signing financing documents the salesperson became unethical. When going over the final costs associated with the final purchase amount on his IPad he would not enlarge the pricing so we could see what he was charging. My wife “assumed” the salesperson was honest and signed the forms. Once we got to the car with the hard copy invoice it was discovered that a $800.00 protection plan was added without disclosure to either of us at the point of sale. I called the store immediately. I spoke with the salesperson about this and doubled down that my wife requested this to be added which was absolutely FALSE! After getting extremely upset by this I requested the $800 be removed or I was driving back to the store to speak with his manager! The charge was taken off immediately after I made the request! Buyer beware! Obvious this clown is paid by commission and willing to take unethical risks!

Bill had 0.00 white glove delivery fee but then charged 459 in small print. When questioned that also said they don’t allow pickups so only way to get furniture. Also tried to sneak in a protection plan for $1000. Very much a bait and switch.

Doug was great to work with!

Michael is wonderful! I went in twice and he helped me both times. The first visit was to scout out sofa options. The second visit was to look at a sofa one more time and potentially buy. He remembered me and what I was looking for. He was informative and helpful, but not pushy and allowed me to look and evaluate on my own, too. I ended up buying a chaise sectional and a bed frame and bedside table that I happened to like and need. He worked with the manager to get me an amazing deal that fit my budget. All items were available for delivery within 1-2 weeks. I highly recommend him and this location!

So helpful & the staff went above and beyond to help make things work on the right timeline for us.

Shayne was great to work with. Willing to help out with any needs and with no pressure to buy. It was a pleasure browsing the store and everyone was very hospitable. Very easy and quick purchase as well. I will definitely be back! Delivery was just as good as everyone in the store. Quick and efficient with no issues. Thank you guys so much!

Our salesman David Aziz was amazing. David was knowledgeable and friendly. I recommend Ashley and David if you’re in the market for new furniture.

Took awhile to get a sales person. The way the store is set up seems just thrown together. Salesman was nice.

Our salesman Michael Harris was hands down the best salesman.

Don't buy anything from Ashley - they wont take back a rug that we ordered (still wrapped in the packaging) - the picture on the website did not accurately reflect what was delivered. The amount of time I have spent trying to deal with customer care and the sales person just to get a $400 rug returned is ridiculous. They also delivered the rug and another item to the wrong address. It is almost impossible to get anyone one the phone - the crazy piano music that they make you listen to while waiting almost seems like it is designed to make you hang up. In addition to the rug color issue - the chest we ordered was damaged (Ashley did provide us a credit for the damage). Who doesn't do returns, especially when it is something that is not accurately depicted?? buyer beware - stay away!!

Shanye was great and very nice as my sales person. He took care of everything for me, I would definitely recommend him.

Michael was GREAT! He helped us find just what we were looking for and made sure we got the best deal possible.

Friendly service good environment enjoy shopping with you

Very friendly and professional.

First time shopping at Ashley Store! My sales Rep was very polite and courteous- helped me shop throughout the store until I made a decision! So happy with my purchase and very happy for the experience- everything was very easy! Thank you to my very nice sales person!

Shane was quick, factual, and realistic while helping us pick out a mattress. While we originally came in for something cheaper, we left having purchased a tempur-pedic. I am very excited and ready for the chronic back pain to finally go away due to our old springy mattress. Highly recommend speaking with him!

Best of experience I had. Jeff and the manager Keondre were amazing.

Bought a full warranty on all our furniture only to find out when trying to to use it our salesman lied it does not cover anything on the furniture at all, when calling the store all they said was sorry it will not cover anything, we ended up up replacing the base and support ourself, the couch is not used much at all, beware don’t waste money on there products or furniture they will lie to you, this photo is after we repair it ourself

Shayne was very knowledgeable and helpful. He made shopping for furniture a very pleasant experience. You have valuable employee.

Jeff and team were great!

Brentwood store- Jessica was awesome! Gave us great advice and service. Definitely recommend!

Awesome. Deondre is awesome. Very kind, patient and knowledgeable. Thank you for your help.

Jessica, Andy and their team did an amazing job helping us furnish our new home. Highly recommend this store!

I would like to say after going through a tornado and losing our home we have had to buy a new living room and new bedroom set. David Aziz was the best sales man we have ever dealt with. With the stress of rebuilding a new home he made this process very easy and took his time to show us many options that would work for us. This man was a God send and very patient. I would like to thank David as well as the manager, Andy Irwin for a great experience. John and Jenny Walrath

Excellent service!

Had a good experience shopping and felt like they made me a good deal. Michael was great.

Excellent, low pressure extrealy knowledgable.

Deondre was extremely professional, courteous, and knowledgeable. We were well taken care of and happy with our new loveseat!

Helpful salesman but he didn’t hover .

David Aziz was great to work with!

Brandon was amazing, showed us exactly what we were looking for, and was never pushy. Great experience with him and with this store! Will definitely be back in the future for any of our furniture needs.

Everything about choosing, purchasing, and getting our new chairs was easy! Thank you!

Excellent service by Jake at the Cool Springs location! Not pushy, gave me space, answered all my questions and I left feeling like I received a great value on my purchase. Well done.

We came in having done research ahead of time and had a few options we wanted to try out. Michael was extremely helpful in pointing us toward some we'd missed based on what we were looking for! Just looking around without some direction and assistance would have resulted in major decision fatigue early on. On site pricing was even better than online and the selection was fantastic. We're still waiting for our new couch, but expect it to be here in a few days; the floor model looked to be of very good quality and came with a good guarantee. Overall it was a great experience, and we'll be considering Ashley Furniture in future for our furniture needs.

Jessica was so helpful and did everything possible to make sure I left with exactly what I wanted. She never made me feel pressured and made the entire process easy. I’ll definitely be back for any future furniture needs!

Thanks for David Aziz for their help and for their great customer service which made our experience really great.

Doug at the Brentwood store is always great and super helpful

Horrible quality and customer service. Run don’t walk away.

Terrible customer service! I was charged full price for an office chair that was half price in November for their big sale. The manager said he would correct the price the next day and never did and no one wants to do anything about it.

Thanks for Jacob Long and David Aziz who made our shopping experience very pleasant.

Efficient and quick

Our sales person was very professional & polite!!!

Awesome experience this past weekend at the Ashley Home Store in Cool Springs. Of particular mention was Savanah. She is absolutely amazing! Very knowledgeable, understanding, and listens to the customer’s needs vs just pushing products. It was a pleasure working with her to make our purchase. Thanks.

The experience was great. Everybody took care of us going above and beyond. Our salesman was Michael Harris and he was patient and kind. Took the time to show us everything we asked and was not frustrated when we changed our mind on a piece of furniture 5 times. Customer service was great. If you need help go to the store snd look for Michael Harris.

We were immediately greeted and provided current promos by Michael. He was very friendly. We found what we were looking for and Michael was quick to help get everything ordered.

Everything was great and customer service it is amazing.

Great place to buy quality furniture! Shayne was awesome to work with!

Joe was knowledgeable and listened to my situation. I was buying a power lift chair for my mother who is terminally ill. I returned to the store later and he made the sale super fast and easy. Delivery was on time, professional and efficient.

Helpful, knowledgeable and efficient. Met all my needs!

I needed the furniture delivered no later than Wednesday as my kids were coming to visit. They promised multiple times that it would be delivered and in two orders. I confirmed both deliveries on Tuesday and was told that they would be delivering it before 12:30 on Wednesday. It's now 5:30 and only half the order was delivered. I called up and they told me the couches never made it on the truck and that I wouldn't be getting my furniture on time. I now don't have a way to take care of my kids all day and will have to go from spot to spot tomorrow, while trying to celebrate Valentine's day with my little girls. Way to go Ashley!

Joe was so helpful! Wonderful service and shopping experience.

Jessica was very helpful and prompt working with me over the phone.

Joe are salesman was wonderful and very knowledgeable and helpful.

Very professional. Staff. Very knowledgeable and most important for a customer service

Had a great experience at Ashley. We were not bothered while we were looking and got prompt and thorough help when we were ready.

Very nice store and great customer service!

7 Star Service, Service is when someone receives something beyond what they anticipated or thought they would get, it creates a positive feeling of surprise and satisfaction, making the experience more enjoyable.

Nice new store look, good experience and Jake was great to work with!

Do yourself a favor and do NOT shop here!!! (New update after just 25 minutes of the original post due to a generic response from the Ashley team...) If you MUST shop at Ashley, try the one in 100 Oaks. The staff there is at least friendly and competent. Allow me to share my experiences: I lost my home in the Nashville 2020 tornado and needed to replace much of my furniture... so: 1) We bought a couch that was delivered filthy and damaged. It happens. We reported it at the time of delivery. They sent repair teams, only for none of them to show up but report back that they did. 2) Because of the failed repairs, we exchanged it for a different couch altogether. There was a price difference. They would not give back the difference (new couch was less). So we added a swivel chair to make up the difference. Swivel chair was NEVER delivered and held up the couch being delivered by months. So they canceled that chair so the couch would be released and delivered. Nobody, to this day, can explain how the expenses balanced out. Multiple people from multiple stores agree a refund is owed, but none of them will honor it and do it. It gets routed to DSG Escalations. More on that later. 3) New couch is delivered; the team dragged the couch across my wood floor and left scratches all across it. Had to get Ashley to pay for that. Fast forward one year, we have ZERO intact cushions. They have all fallen completely apart. I have the warranty on it. The warranty team wont honor it because the damage is so extensive?? despite every issue with it is covered. Fortunately, the 100 Oaks team has stepped in to help make this right. We have 2 of the 6 cushions replaced and waiting on others... so TBD. 4) Against all logic, decided to get a storage bed frame and mattress there. Frame was delivered and assembled... broken. Had to get a replacement drawer. 5) We initially got an adjustable frame. Team at Ashley stated it would fit nicely inside the frame and be nominally taller. In reality it sits on TOP of the frame and made the mattress over 4.5 feet tall. It was absurd. Had to return it, of course. Therein was ANOTHER chaotic issue. 6) We have dealt with several managers and staff at the store, all of which continue to agree on the same thing. All claim to have submitted for our refund, but every time it goes to be processed, someone cancels it. 7) DSG Escalations then gets involved. They are very dismissive. They continue to fail to be able to produce any clarifications or documentation. They continue to fail to answer any questions clearly... like what the price differences are. The escalation team has routinely been rude and dismissive and seem to be dragging this out as long as possible so that they can avoid any responsibilities. This has been ongoing for 2 years. The only competent and painless purchase we have ever successfully had with Ashley was done online and it was for the platform board we then used to replace the adjustable mattress base. Avoid this store at all costs. UPDATE on 4Feb2025: 25 Minutes after posting this review, the Ashley team responded with a standard generic response. Instead of addressing it directly, they provided the number to ... you guessed it... the DSG Escalation Team. Which has NO IDEA how to handle and deal with any responses. Left hand not talking to the right hand would be a welcomed experience here. Instead, it's this constant unwillingness to accept responsibilities and address the issue in a clear and fair way. This is just another highlight of the absolute nightmare and headache that is Ashley furniture. Two years of this same generic runaround responses. TWO YEARS and they still can't get on the same page and communicate properly to get this resolved.

Shayne was very knowledgeable and very helpful.

Savannah Coy assisted us with our need of finding a couch that was perfect for me and my wife! We will definitely be back and would recommend her for any of your needs!

A fairly smooth, easy and quick process to select and purchase a new recliner. Courteous and knowledgeable sales people. A pleasant process I would recommend to others.

The associates, Jessica and Shayne were awesome! Jessica made suggestions which I never would’ve thought of and which I ended up purchasing. Great design sense. Shayne was a great help and I am very happy!

I would give a "0" Star but I only have 1 star option here. I had the absolute worst experience with Ashley Home Store. I purchased a TV on December 6, 2024 (Order #015F167220) along with some furniture, and what followed about the TV was nothing but frustration and terrible customer service. Delivery Disaster: The TV was delivered on December 16 without any prior scheduling or notification. Instead of a proper delivery, it was left outside in front of my garage in the rain. No call—just dumped there like trash. I understand that this was not Ashley's fault but the carrier's fault. Horrible Customer Service: I immediately called Ashley's customer service, but no one answered. I left a voicemail that was never returned. I also reached out to the salesperson, who sold me the TV. He assured me that he will report the issue and advised me not to open the package because a replacement would be sent. Lies & Delays: I waited weeks without any updates. Every time I reached out to the salesperson, he said to get back to me or someone will call me etc. After two weeks he told me to contact their customer service. When I finally got a response from Angel at customer service, I was told that a replacement would be sent only after they received the damaged TV—which was never mentioned before. Returned the TV, Still No Replacement or Refund: I followed their instructions and returned the TV via SAIA PRO#107955***** on January 14, 2025. Per tracking, Ashley received the return by January 20. But despite multiple follow-ups, they never shipped my replacement or processed my refund. Now, no one is responding to me. At this point, I had no choice but to contact my bank and dispute the charge. Ashley Home Store took my money, failed to deliver a working product, and then completely ignored me when I asked for help. I would strongly caution anyone considering a purchase from Ashley Home Store. Their lack of accountability, poor communication, and refusal to resolve issues make for a terrible shopping experience. Think twice before spending your hard-earned money here. I wanted to add these: - The salesperson, Michael Ghally, that sold these items to me was very professional. He responded all my questions. He was very helpful. I was able to reach out to him even if he was not working at that time. He helped me to address the problem I got with the TV. I have no complaint about him and I am giving 5 stars to him. - The issue here is the customer service experience after I got a problem with a delivery. - Ashley owner, this is to you. You mentioned a number on your response below. I have already given all my information. Why I am STILL required to reach out to someone to address my concerns? This makes no sense. All I need is a refund at this point since the payment dispute with bank is still pending. Problem is obvious. Solution is obvious. It is simple. Do not make it complicated. Just solve it. UPDATE / Feb 4 I just heard from my bank and finally got reimbursed! Two months of nothing but frustration.

I had a very nice experience today. My helper did a very good job.

Douglas was my salesperson and he was kind, knowledgeable and helped with some design decisions that finished the look! The Manager, Leigh, was also helpful and friendly. This was not my first purchase from Ashley so I was happy to purchase again!

Savannah at the Cool Springs location was outstanding. She knew exactly what I was looking for and worked very hard and creatively to help me stay in my budget. I highly recommend anyone to reach out to her when seeking furniture.

Deondre was so kind and helpful! Highly recommend. Great experience all around.

Michael and team were awesome to work with. The sectional we wanted was not in store but they got us to like size / shape and materials for us to be able to visualize what we needed. They had us ordered and out the door with everything we needed.

I need to adjust this review from 5 star to 1 star. My furniture was delivered 2/8/25. Today is 3/19/25. The delivery crew were upset at having 14 deliveries on a Saturday and were quarreling. I noticed they only finger tightened the bolts putting my bed and other furniture together. I got out my tools. Removed the mattress to discover the slats were to short to bolt to the side rails and there were screws missing connecting the side rails to the headboard. I immediately reached out via text, all communication had been occurring via text with their AI bot. I sent pics and was sent a text that a claim has been initiated and I would receive and email. I never received and email. I called a couple days later. I was told the parts would be delivered within 10 business days (2 weeks). No delivery. I called back and was told the claim was waiting for pics. I resent pics. I also emailed and the response was to check my email, the claim email had been sent and the delay was due to my not submitting pics ( blaming me for not getting the replacslats) I submitted the pics again. A few days later I called and was told there was no claim, but don't worry, she would order hardware and slats. A week later I recieved hardware. I called last week and was told the slats would be delivered today. They were not delivered today. I called today and was told my claim is complete because hardware was delivered on xyz date. I explained the timeline and he located my pics (finally!). I have ANOTHER order confirmation number and have been told it will be 7-10 business days for the slats to ship, so, I will wait another 3 weeks, to allow transport time. to see if I get my slats. I paid $1000 for this bed and spent $5000 on the order.... a lot of money in my world. The mattress and other pieces i bought are fine. It's nice furniture....but if you have warranty issue, Ashley is a nightmare to deal with. Some of the staff are rude, while others promise service and fail to deliver. I would think 40+ days after i reported the matter they would prioritize my claim and get the replacement slats to me ASAP in hopes they would get my business in the future. This is a customer service fail. If i dont receive the slats this time, i will escilate the matter significantly. Im tired of being jerked around. You are now forewarned. Additional update: they sent an email and have reordered the hardware, no mention of slats. WTF? Pics of email attached. Original review: DeAndre was outstanding, knowledgeable and super helpful! Great experience!

Andrew was very helpful and patient. Great experience!

Great experience. Jeff was very helpful.

Really nice selection and there good better best rating system helped us greatly

Brandon was very patient and helpful with us. He earned his commission for sure!

The service was excellent-and the store is beautiful. Thank you!

We recently purchased twin XL bed rails, a headboard/footbaord, mattress, and box spring for my son from this store, and unfortunately, the experience has been very disappointing. The delivery, originally scheduled for 12/30/24, was delayed until 1/14/25 due to a backorder. While delays happen, we understood and waited patiently. However, upon delivery, we discovered the salesperson had ordered the wrong size bed rails. Now, we have to wait until 2/8/25 for the correct rails, which is incredibly frustrating. Additionally, when purchasing the bed, we discussed the haul-away policy with the salesperson, who assured us it was a one-to-one service: buy a bed, and the old one would be removed. On delivery day, the team refused to take the old bed, saying haul-away service was never requested. I’ve since called customer service, but they said there’s nothing they can do, even though we’ll be having another delivery for the correct rails. This has been a disorganized and frustrating process, and the lack of accountability and proper service is unacceptable. I would not recommend this store based on our experience.

Visiting the store for the first time I was impressed with all the salesmen/woman who greeted me right away , The salesman (Michael)that worked with me made sure to show me furniture with in my budget I never felt pressured, I would recommend Ashley to anyone in the market.

It was a great experience today shopping at Ashley. The sales person was very polite and professional.

Someone should sue this company for holding the refund even after canceling the order.

I had excellent service from Douglas Dietrich. He was a huge help, super nice and fun. He found me exactly what I was looking for at a great price!

Michael G was a huge help when shopping for furniture. He didn’t hover, he wasn’t pushy and he gave us just the right amount of time to decide what was right for us. When we have future furniture needs, we will 100% be happy to work with Michael!

I went to the store and purchased an order for pick-up. Due to unforeseen circumstances, I had to request a cancellation the following day. It's now been over a week, and I still haven't received my refund. I've been following up multiple times, and each time I'm told a supervisor will call me, but I’ve never received any call. It’s extremely disappointing to see such poor customer service and a lack of urgency in processing refunds. This experience feels like an attempt to withhold money rather than resolve the issue efficiently. I hope this is addressed promptly, and the refund is processed without further delay.

Helpful staff who listened and showed me different options.

Michael Ghally was the best thing about our Ashley purchase. He listened to us and got us exactly what we were asking for. Ashley, please give Michael Ghally a monetary bonus. Extremely professional and the man knows his furniture and his customer. Thank you again, Michael Ghally, and Ashley Furniture in Brentwood/Franklin, TN.

Fast and friendly service!!

Savannah was so helpful!! Easy to talk too. She went above and beyond to accommodate our needs to remain within our budget which was truly appreciated. Keep up the good work guys!!

We worked with Shayne and he was awesome. I would highly recommend this Ashley store.

You can’t get anyone on the phone from the store. I can’t even get a message to the salesmen that sold me my furniture. At this point I’m ready to cancel! Beyond frustrating! AND the message they just sent me to contact them to help resolve any conflict…. works as well as their store phone does!

Great experience and exceptional deals. Our sales clerk, Jeff was wonderful to work with. We have owned several Ashley pieces that have lasted for lots of years.

Ashley charged me for “white glove delivery service” and their drivers destroyed my yard, security system and garden. When I reached out to Ashley about the damages, they said they’re not responsible for the delivery. There are 3 furniture stores in that plaza, I highly recommend the other two. Trust me, you never want to do business with someone who doesn’t take responsibility.

I would definitely recommend Ashley Furniture in Brentwood for anyone looking to purchase quality stylish furniture. The level of professional, expertise, and customer service was outstanding. Doug did an exceptional job and made our entire experience easy and stress free.

In store experience was good. However I called the store probably 10 times over tha past 3 days and pressed option 5 and not one time did anyone answer at the store. To be honest if anyone else would have had the product we wanted we would have gone somewhere else for this reason alone.

Doug greeted us as we entered and asked how he could help us.He allowed us to look at items we were interested in and then came to answer our questions.

The staff were super knowledgeable and very kind. We felt very important.

Products are good but the sales team did not seem to really know what to do. We were the only people in the store and no one greeted us for 10 minutes because they were all on their phones or watching tv. When I made my purchase, they were always having to call someone to be able to get approval for matching their own Ashley.com online price and even honoring their own discount codes. Not an overall pleasurable experience.

Quick service. MacKenzie greeted us quickly. Found the item we wanted but it was not available until after Christmas. She found a similar item that we liked even more and got a good price for us. Easy purchase and will be delivered when we need it.

Deondre was outstanding!!!

Jake Long was amazing….short and sweet

Michael did a fantastic job giving us all the information we needed. He is a great guy!

Nick was very helpful. Took the time to show us several furniture options. Sofa and chair we selected will be delivered in 1 week so that is great! Most of our furniture has come from Ashley.

Our salesman was great!!

Deondre was able to provided amazing service for my husband and I. He was very accommodating, knowledgeable, honest, and very respectful. Deondre was very polite and he truly was a pleasure to work with! Deondre made my husband and I's furniture shopping more manageable while creating a personalized experience. We appreciate all your help! My husband will definitely ask for Deondre's excellent customer service when we come back to the Brentwood Ashley Store next time.

Rep was very knowledgeable, patient and polite!!

Great experience at Ashley's, we bought a king size bedroom and Mr. Michael was a great person and helped us with everything we needed. Thanks Ashley.

Great experience and alot to choose from

They were very nice.

Nice experience, helpful staff. Waiting to get items delivered at home.

Michael was great. Perfect service. Awesome help and knowledge of the product. Fast and easy process.

The staff was very helpful and made it a fun and enjoyable experience.

Savana's help was superb. We couldnt it have done it without her. She helped a lot in our decision of our purchase.

It was a pleasure doing business with Deondre Moore. He answered all our many questions and was so patient, pleasant and personable. Highly recommend him. We were glad we went to Ashley and found exactly what we wanted and had such a super nice salesman. We were kind of slow in deciding and he was very patient and helpful.

We worked with Michael and he was fantastic! He worked with us on the price and was attentive to all our questions. He was also never pushy and allowed us time to decide on the best fit item for our home!

Everyone was very friendly and I really liked Mike, the salesperson I was working with. I had a very specific vision in my mind for what I wanted and he showed me great options. When it came down to the final two choices he let me take my time and figure out what was best for me. Great experience here.

Efficient and helpful service

Jasmine, was very pleasant, professional, and knowledgeable.

Savanna was awesome!! I may have her name wrong, but the whole team was awesome♥️

Our sales representative was amazing she listened to what we were looking for and gave us options

So helpful found me what I wanted

Great experience! No high pressure. Jake Long got us a great deal.

Great customer service with Shayne! Beautiful product and decent prices.

One star because I had the displeasure of dealing with a man named Doug while I was there. He spoke to me in the most degrading way a person has ever spoken to me. Thankfully we were helped by the nicest girl ever (shoutout to Mackenzie!!) who we ended up buying the couch from. But, Doug’s attitude was so disgusting I almost turned around and left after he was rude to me. Go see Mackenzie and avoid Doug at all cost! The craziest part is Doug’s coworker came and apologized to me on Doug’s behalf because he overheard the conversation and didn’t want me to think that’s how Ashley furniture holds themselves!

Savannah was amazing at helping me order my sectional and getting a great price!!

Worst experience with managers but sales assistant was very good. Totally upset with store managers. They are very bad at talking to customer.

We had a great time shopping at this Ashley Store. Shayne greeted us and I described what we were looking for in a sofa, love seat combination. He showed us four different sets that were exactly what we were searching for. In less than an hour we made our choice and Shayne arranged everything. All is done and we are looking forward to the delivery of our new furniture. Thank you Shayne! You made the process painless!

Michael was fabulous!

Nate was absolutely wonderful! So helpful, not pushy, really wanted to help us find a couch that would work for our family. Cannot recommend him enough!! Such a great experience!

I recently had the pleasure of working with Nathan at the Ashley Store in Brentwood, TN, and I can't say enough good things about my experience! From the moment we walked in, Nathan made us feel welcomed and valued. His knowledge about the products was impressive. He took the time to understand our needs and provided valuable insights about the items we were interested in. Nathan was always ready with answers to our questions, helping us make informed decisions without any pressure. What truly stood out was his exceptional communication. Throughout the entire purchasing process, Nathan kept us informed at every step, ensuring we knew what to expect. His kindness and personable nature made the experience not just pleasant, but genuinely enjoyable. In my opinion, Nathan deserves to be Employee of the Month! His dedication to customer service and product knowledge is exemplary, and he truly goes above and beyond. I also believe he deserves a raise for his outstanding performance. If you're looking for a fantastic sales representative who is knowledgeable, communicative, and personable, I highly recommend seeking out Nathan at the Ashley Store in Brentwood. Thank you, Nathan, for making our shopping experience memorable!

Waited 6 weeks for new table. When delivered, found out it needs repair. They ordered part which was delivered to home and now need to wait 5 weeks to have technician come repair. This is ludicrous! Never again.

Wife and I bought a sofa with rug. Sofa delivery was fine, however the rug wasn't delivered... after several calls, we were told the rug had to be picked up at the store. We drove an hour to the store only to find out that was not the case. The manager couldn't figure out what was going on with the order, so she canceled the order and reordered. More than three weeks passed with no updates. Yesterday I called only to be told there was no open orders associated with my phone number. After calling the call center, they transferred me to another rep at the store. After minutes, the rep replied that they would have someone call me back within the hour. I never heard back. Tired of calling and trying to resolve this issue. Nearly a month ago when we were having trouble with the original order, we actually had a call from Ashley asking us if we would be okay with the display model at the store, which of course since we bought new, we were not. Called this morning to my cc company to dispute the charge since we never received the item. Just awful customer service experience. Ashely is happy to sell something to you but cannot follow through with an order, especially if there's something wrong. In response to this: Response from the owner an hour ago Ashley, we're truly sorry for the frustrating experience you've had with your rug order. We understand your disappointment and inconvenience. Please feel free to contact us for further assistance so we can work on resolving this issue for you. Feel free to text or call us at 866-787-7930. I'm quite frankly TIRED of calling and nothing ever getting resolved. Although your customer service are friendly and understanding... it means nothing if you don't actually follow through. After multiple phone calls and a promise to receive a call back yesterday, when I waited for over an hour and received no response as promised, that ultimately, after so many attempts was the straw that broke the camels back! I have no confidence calling 866-787-7930 will do nothing but further frustrate me. I've contacted my cc company and disputed the order for merchandise not received. I won't spend a minute more in this endeavor. Absolute non-sense! PS I should have read the reviews before going to this store. SO CALLED AGAIN DESPITE REPEATED EFFFORS... My wife and I ordered a sofa and rug the store had on display. Within the first week, we received the sofa, however never received the rug. When contacting the 800 number about the issue, they told us we were suppose to pick up the rug at the store. After arriving at the store, the store manager told us the rug was suppose to be delivered to our home, which was are understanding in the first place. Since the manager didn't understand what went wrong with the order, she cancelled the original order and reissued a new order. However, a month and a half later, it has now come to our attention, we're being billed twice for both the original sofa and rug order and a new order for the same rug and sofa! There automated system is indicating there are no open orders and we have received everything.(note: we only have ONE sofa, no rugs and no additional sofa with rug which they claim now where the order is satisfied and delivered!) Absolute NONSENSE! So we disputed all the charges with Synchrony bank with the exception of the one sofa we did receive. After disputing the order we received a voicemail from Ashely Customer Service from someone named Britney asking us to call back at the 800 number at x-0639. After several calls to both the originating number and other numbers including the store, there apparently is no x-0639 and no one named Britney. I've made every effort to remedy this issue. While waiting on the phone so many times for so long, I've had a chance to google other reviews... and now wish I had done so BEFORE doing business with them! It's apparent Ashley has a widespread systemic problem which has been going on for years. Just absolute non-sense with dealing with this company.

Loved the experience! Jake is our sales rep and he is very knowledgable of all the furniture we puchased. We will be back!

Deondre, Gave the best customer service, super attentive. I left the store very pleased and content.

Jake long was awesome!

Michael did an excellent job assisting me when I bought my sectional. Highly recommend!

It was a pleasure to work with associates at the Brentwood,Tennessee Ashley Furniture store. I was able to get the furniture that I am requesting and the exciting part is that it can be delivered this week… MacKenzie and Jeffery

I'm a first-time buyer. I recently bought the Tanavi 5-Piece Modular Sectional with the help of Mackenzie. At first we were nervous because we've had bad sales experiences before but my sister and I were so relieved when we met Mackenzie. She was kind, bubbly, and around our age, which made the experience even more comfortable. She knew all the details about pricing, sizing, and delivery, and never once did we feel pressured. Instead, she helped guide us, especially when deciding on the protection plan by sharing her own experience. We were able to complete the purchase easily over the phone, feeling supported and heard throughout the whole process. We’ll definitely be back, and can't wait to work with her again! She's awesome!

Unfortunately, this location practices unethical sales behaviors. My mom went in to buy a new queen bed and bedding on Tuesday. She was told the bed would arrive Friday and be setup for her. Well Friday came and went. Then it was rescheduled. She calls the sales rep and gets no response. Texts him no response. Calls the store. Told the sales rep will reach out. Still no response. Goes to the store and cancels her order. Then the sales rep calls her and refuses to help her return the bedding. Mind you it was was still within the return period. Now no one will help her, it’s been a month and the sales rep told her “well maybe if you didn’t cancel your order I could have helped you.” Now my mom is stuck with needing she doesn’t have a use for since she doesn’t own a queen bed. They refuse to help or provide customer service. The manager refused to talk to her and told the sales rep to handle it… this is mind boggling. So my mom has to keep $800 worth of crap because a sales rep got his feelings hurt she cancelled the order.

This location is the best! Everyone is extremely helpful, especially Deondre!!

Shayne was great. He did not pressure me to purchase anything, was very information, and was easy all around to deal with!! Very happy with both bedroom suites I purchased!

Michael worked very hard to walk us through our purchase. He knew the specifics of our purchase and if not would quickly do the research to find it. Thanks to Michael.

I found exactly the nightstands that work for me. Deondre was knowledgeable, helpful and friendly. The entire shopping experience was quick and easy. The store is large and well laid out. I will definitely shop at Ashley’s again.

Over the past few months, we’ve worked with Michael on selecting furniture for our new home, and it’s been a fantastic experience from start to finish. Michael is excellent and makes the ordering process stress-free. The delivery teams are also respectful and professional in our home. Ashley’s furniture is high-quality and durable. We look forward to returning to Ashley for more pieces!

Deondre Moore is an outstanding member of sales at Ashley Cool Springs. He was easy to work with and professional.

Michael was awesome! Great customer service. Excited to get the couch

Excellent Product choices for Sofas, and Sales Deandre was very professional and easy to work with.

If there was a 0 star option the service would definitely rate it. I ordered a desk from this location over a month ago. When I received the desk it was missing the right leg assembly and had two left leg assembly’s instead. Because of this the desk could not be properly put together. The delivery team who is a third party and neither spoke English did not realize this and I had to point it out. They called someone from delivery who could talk to me and I explained what was happening. I was later contacted by Ashley to order the part I needed. And upon receiving the delivery I now have 3 left leg assembly’s. I informed them of this and they notified me they would order a whole new desk and then I was informed it was discontinued. They told me I would have to select another. I went to the store and the regional manager was there and he sent an email to higher and said I would hear back from someone to get my issue resolved. A week later nothing so I go into the store to get a refund and am told it can’t be refunded since it was delivered. One of the members of the staff actually kind of laughed it off and was no help at all in providing any aid except to keep saying no one in the store would have access to do anything for us. From all the other staff running away hearing what was going on I don’t believe any of them actually knows how to do anything but process an order and take your money. Mike one of their new guys who had actually sold it to me originally was very nice and helpful just still learning. But the rest of the staff seemed very uneasy and foreign to any kind of problem. I left the store with nothing more than a number to call their guest services team which the employee who kept pushing us out made an unprofessional joke about they used to have one in store but even getting paid 25 an hour they couldn’t keep anyone. I’d say with Ashley’s policies and the other reviews I’ve seen on here I wouldn’t want to hold that job either. Can’t do anything for customers anyway. I called the number and they are searching to find me legs for both sides to order in hopes I will get the right one. But as far as the store goes do not go there. If anything goes wrong they will be totally useless to help you in anyway.

Our associate was great very helpful and knowledgeable

Nathan Devine was great! He was really knowledgeable about the products and was not salesy. He knew when to offer feedback vs opinions, etc. He was so patient with us and our two kids. The showroom was clean and welcoming. We bought a table and a couch. Overall great experience!

Got a good deal on a great sofa thanks to my sales rep. Will be coming back to purchase other furniture in the future.

Was looking for a particular type of bedroom furniture and found exactly what I was looking for. Jeff Howard was a great help in all aspects.

I went to Ashley searching for a loveseat that makes a bed. The first one I was shown was the size, color & price I was looking for. I went away a happy shopper.

Andrew was so helpful and made the process of a major purchase for me seamless. Thank you so much!!!

Great store and great assistance from sales personnel. Merchandise is the best out there.

Quality merchandise at reasonable prices, the sales staff is great!

Our sales person Nick was professional, friendly, personable and knowledgeable. Didn’t pressure us and listened to our needs! Top notch!

Mackenzie at Ashley in Brentwood, TN was extremely helpful. She was informative, polite and helped us through the entire process of our purchase step by step with continuous communication. Great overall experience!

After a rocky start, they are working to resolve all issues. Areas of improvement lie in the following: 1) make it abundantly clear that there is a no return policy 2) make sure the delivery people are invested in the process. They leave quickly because they have to make their next delivery quota. 3) rename white glove service to something else. Furniture is dusty/dirty/scuffed and not 100% setup as the service implies and as it was explained. Issue with delivery not being made at the same time prohibits someone from determining if the selected items will fit. While they are in the process of fixing the issue, I will reserve rating with additional stars once it’s all said and done.

My sales representative, Deondre Moore was very thoughtful and helpful with all my questions About the different selection of barstool. Once I told him I needed Some immediately, He checked diligently to see which one Was in stock and ready for pick up. Thank you for all you do. ♥️🙏🏽

I was able to locate the Perfect Sofa with the Guidance of Savannah💕. She was knowledgeable able my style preference. Thank you for having great stylish products.

Our sales person, Savannah provided outstanding service. She was very knowledgeable and quite patient with continuous changes! She was a great representative of your company. We will continue to work with Ashley furniture and Savannah.

Sales assistant Michael helped us zero in on the electric recliner couch with pet proof fabric and sealed the deal with 0% for 12 months. All in less than a an hour.

Great furniture, nice staff. The delivery and the notification process is terrible. Waiting for almost a month for my bed, sleeping on the mattress. Some people are calling from the warehouse and asking what color of bed I ordered. 3 times they changed the delivery date. The chat bot provides the totally wrong information. Told me to pick the mattress in Smyrna and when I arrived they said that someone is already delivering it. Now I have the email from another person saying that items were listed as faulty. Whole system is not synchronized. Worst experience. Update: They finally delivered it. But something was missing they said. So I just refused to receive it. Will ask a refund on Monday, they don't do refunds on Saturday

Mckenzie our salesperson made our experience wonderful!!!!!!

Excellent service and good prices! Jake was so helpful with my purchase and very professional. He was very nice and patient in showing me all of my options.

The service was bad . Delivery table a long time more than the way they say . Never shop here again

All they are good for is selling Poor Quality Items! If you buy the extended Warranty, that Dept is Trash as well! I will NEVER buy from them again and I tell everyone not to buy from the company! Once you pay for an item, they don't want to help in any way!!! You pay for what you get!

We had a good experience with everyone at Ashley when we purchased our furniture. The furniture was going to Oxford MS, 2 months out. Saturday before the furniture was to be delivered, I was notified the mattress was backordered. I spoke with Deondre in the Brentwood store and got another mattress ordered. He took the time and initiative to make sure the mattress was in the warehouse and that it got put on the same delivery as our furniture. He was so professional and helpful. Truly Great Customer Service!!

Very accommodating staff 10/10

My salesman was notably helpful and made me feel as if he wanted to help me. The store manager looked for me as I was walking around to make sure I was being well treated. It was a great experience, I will come back again, and will recommend you to others!! Well done… and to my salesman, thank you for your service.

Doug was very friendly and helpful!

Sales person was very friendly and listened to our needs. Was not pushy just to get a sale. Will definitely return when the need arises.

Jeff was very helpful and found us what we needed through the website. He explained the different quality levels so that we could make the right choice.

Deondre was most professional, patient and kindhearted on a personal level.. He could easily run a business on his own and/or represent a business already established. Thank you Deondre!!!

Went in to Ashley’s just to look around at sofas. Not planning to buy, just browsing. Kole was a great help! He pointed us to the part of the store where we’d find examples of what we were looking for based on a vague description we gave him. He didn’t follow us and pressure us. He did check back with us occasionally, offering to answer any questions, again, with no pressure. We actually ran into something we loved and was actually different than what we thought we were looking for. It also so happened that Ashley’s was having a nice sale. It was certainly a win for us! And Kole was great to work with! We’d go back again!!

Service was great. Salesmen were very helpful and not pushy, intrusive , and honest.

Excellent, the sales person was very attentive and helpful without going over board

Had a great and easy experience. McKenzie made it smooth and effortless. So excited for our new couch

Professional staff person who was knowledgeable about all items we were interested. His friendliness made the process a pleasant experience.

Michael was awesome and helped me out in so many ways. Great customer service.

Great service!

Jake was fantastic.

Savanah was amazing and no pressure while we shopped!

Ashley's had what I wanted at a good price. The agent that helped me was knowledgeable and answered all of my questions.

Absolutely pathetic customer service from top to bottom. I ordered a sectional and ottoman in April. The sectional was delivered with no problem but the ottoman was not delivered until two weeks later and was stained all over and completely dirty. I have had to call over 20 times to get this rectified. They ended up sending me new fabric, but then I needed to call them and schedule a tech to come replace it. After doing so, they randomly cancelled the day before due to a scheduling error and I was told that I needed to call and reschedule rather than them calling me to rectify their mistake.

Poor customer service! Delivered wrong chair and we had to pick it up.

Walked into the store - looked at by a salesman - looked at me like I didn't belong in the store. Walked back to the kids area, after another salesman saw me, stood there for 15 minutes, and no one asked how they could help. Yes, I should have taken it upon myself to find someone, but the greeting I received upon entering the store was not welcoming, and made it seem like they did not care about making a sale.

Great service. Found everything I needed. Thank you!

Micahel was sure helpful and hit the job done quickly

Great sales team. Brian met me at the front of the store and was helpful, knowledgeable and professional. He was able to answer all the questions I had and was accommodating when trying to stay within budget. The store had a great lay out and was freshly remodeled. Will definately be going back.

Jacob Long helped us find the perfect mattress and bedroom suit. He was knowledgeable and professional. We felt no pressure from him at all! Thank you for all your help!

Michael was a great salesman. Prices were reasonable and lots of nice quality furniture to choose from.

My sales rep was excellent and very patient throughout our decision process. I highly recommend buying from Ashley.

Great service. Got what I needed quickly and easily.

Always great sales team. Always a pleasure shopping at Ashley.

I was not greeted from the five (5) Sales staff that were standing around when I initially walked in the store. However, the family that walked in right behind me was greeted immediately. Unfortunately, I did not look quite like them which may or may not be the reason why I was not properly greeted. When I shared this information with the store manager he just passed me over to another sales person and instructed that individual to sell me something. I eventually ended up making a purchase which I have not been satisfied with. I went back to the Ashley store in Brentwood TN where I made my initial purchase to make a return and get a refund. I was immediately greeted and turned away at the door. I was instructed by the showroom sales staff that all sales are final and that I needed to rcontact customer service. I contacted customer service just to end up being passed around and placed on extended holds. I returned back to the Ashley store. I informed the manager that I attempted to contact customer service once again but they kept placing on hold or asking me to leave my number for a call back. Unfortunately, I was never contacted with regards to my need for help. The manager on duty turnef me away again and told me to text customer service instead of calling because the response time would be much better. As one could imagine extremely frustrated by this time plus I'm still waiting to be contacted in order to get my issues resolved prior to my 30 days expiring. I have never experienced such horrible customer service in the way that I've been treated by Ashley furniture and their sales team. T Howlett

Great experience at Ashley Furniture off Mallory Lane. Mackenzie was so helpful and spent a long time helping me. I really appreciate her and will refer others to her!

Top-notch customer service, great prices, excellent quality, we love Ashley and highly recommend!! 10/10

Jake was very helpful, and friendly! He was readily prepared to answer any questions we had regarding the chair that we purchased! Great experience!

I got helped right away and salesperson in the Brentwood, TN store helped me find the couch and ottoman I was looking for. Was in and out in under 30 mins. Very happy!

WORST EXPERIENCE EVER! Came in to buy a sofa for my apartment and Doug assisted me. These franchise owned stores have these “sales” and it makes you feel like you’ve saving money; however, if you look online, the prices are way lower. These places and this Ashley did meet the online price but they wouldn’t provide a sale as they said the online discount is the sale. Doug also failed to mention they had a BOGO. I did buy furniture but when I found this out I cancelled my order within 12 hours. Ashley only cares about ripping off people. What happened to caring about customers and giving them the best deal? I guess commissions come first. Please do your research before if you choose to come to another Ashley store.

Professional, helpful and great customer service! I had a really good experience with this Ashley team. It was a very supportive experience and was thoroughly impressed with the customer service and assistance I received over the phone. I needed up completing my purchase due to the help I received. Thank you for a refreshing experience!

Great buying experience. Salesman was awesome

Our salesperson was very helpful and professional. She was delightful to work with!

Very personable and helpful. Found the perfect couches

After finding an ottoman on line i contacted local Ashley store and with help of very competent and pleasant staff the carianna ottoman became mine. I will be using the local store and Ashley internet in the future thank you

Had exactly what we wanted at a good price plus free delivery. Jake was very helpful.

Had a great experience with Nathan Divine. He truly helped me find the perfect fit for My new home! Was very helpful but also gave me the space I needed to choose what I wanted

This is absolutely the worst furniture I have ever purchased. My couch is bent. My dining room chairs are falling apart and uneven. My bedroom furniture is cheap quality, and my drawers on my dresser, footboard and chest drawers do not work. I called and they refused to take care of any of it. They sent a repairman that said it can’t be fixed! I spent several thousand dollars. This is ridiculous.

It was great customer service, didn't have the bedroom set I wanted but I was showed one that looked like the want I wanted.the young gentleman was great, so nice. Very happy when I left.

Professional, patient, courtesy and all questions were answered.

Great service and we really loved all the people who helped us. Andy, Joe, Doug, and Mckenzie. Excellent team

Shayne is the person to see! He helped me decide which mattress is best for me. Shayne is very knowledgeable and fun to work with.

Great experience, excellent customer service. We will be back!

What wonderful service. I went to get a bookcase for our daughters apartment and the was treated with such care and helpful service. It was a lower ticket item, however they took every sale with respect for the customer. I will definitely continue to shop at the Cool Springs location as their team and general vibe is positive. Thank you Ashley!

Awesome experience at Ashley's Furniture Store in Cool Springs. I highly recommend Michael, our sales person!!

It was terrible! Their delivery dates were not kept. There was no communication & no follow up. I slept on the floor for 2 weeks. Really bad service!

Mr. Jeff was great!

Michael H. was extremely helpful and provided awesome customer service. I came in on Memorial Day and he helped me with selecting a really nice reclining sofa.

Marco was great. No pressure. Very accommodating. Service oriented. Great experience

Shayne was Great to work with.

Andrew Irwin assisted my wife and I with finding and purchasing a new dresser. We are very pleased with the service. I will definitely be going back soon to purchase an office desk that I saw

Great staff and Joe the manager was amazing!!

Michael did an excellent job by being personable, professional and keeping the lines of communication open without any pressure. We’ll definitely shop with Ashley again and ask for Michael’s assistance.

Jacob was great! Took a good care of us and answered all questions we had. Made the transaction quick and simple

The guys that brought the product did an amazing job. Thanks.

Doug greeted me at the door and helped me as needed throughout the entire selection process.

Brian was super great in helping us find what we needed!

It was a great experience! We got the furniture we wanted at a price we were happy with.

I am very upset with the lack of customer service and good management. When my husband and I went into the store and purchased thousands of dollars worth of furniture the sales person was kind of scatter brained and kept leaving us and coming back not only did he do that at least three times he put the wrong delivery address in I’m thinking because he left in the middle of our transaction and didn’t pay attention when we told him where we lived. Then I had to call the store for more than a week without getting through to the manager I kept having to leave my call back information! I even tried to call the customer service which I got sent to the Dallas area who said they’d leave another message with the location manager. I have still yet to get a call back from the manager however my husband called and was able to get our furniture delivered and the guys who came were AMAZING! Overall the cool springs was legit the worst location I’ve ever felt with in terms of service and I’ve been shopping with Ashley for over 20years but after this I may never come back I’m so disappointed in the management and sales.

My experience with Ashley furniture in Brentwood was 10/10. Would highly recommend to anyone looking for new furniture. Mackenzie Hamlin did a great job and made my husband and I feel welcome and understood. Her knowledge on the mattresses was so helpful! Ms. Hamlin and the manager treated my husband and I with respect and really took the time to work with us. I never felt pressured to purchase anything but rather well informed and honest feedback. They were very professional! Very excited for our new bed frame and mattress! The process was very smooth! This was my first visit and will be back again for future purchases :)

Great service. Deondre was extremely helpful and nice. Will definitely go back for our next purchase.

Salesman Jeff was great to work with. Non pressuring and informative. Joe the manager was great as well. Great price on a great sectional. Will be returning and referring friends.

This review is not about the furniture - it looks good in my home office. This review is about the poor customer service when there was an issue. It was my first time shopping at my local Ashley Furniture and will most likely be my last. I originally wrote a very detailed description of my experience, but decided I really just want to help other customers who have received damaged or missing parts (I was missing all shelves to a TV Cabinet that was assembled prior to the "white-glove" delivery!). I found a way to resolve my issue by searching their site. If you go to https://ashleyfurniture.parts, you can enter the serial number and item number of your furniture which generates a drop down menu for you to select your issue. Then, a menu with all of the parts to your furniture item is listed for you to select. The parts are very easy to identify. After completing this process, I received the missing shelves via Fed Ex in three days! Unfortunately, issues do come up, but how you address/resolve them goes a long way. I hope the employees of my local Ashley Furniture receive the training needed to help resolve customer issues. Even if I was instructed to the site, it would have been helpful and saved time/frustration. I am not sure why the employees were not aware of this option to use themselves. Hope this helps others!

Store manager Joe Estrada is a liar and a crook. Joe made a mistake when entering our order and the wrong furniture was delivered. He then told us that to have the correct furniture delivered we could pay a third party delivery service to deliver the furniture and he would pay us back for the cost. After dozens of emails of Joe saying he "tried" to submit for reimbursement and failed, he told me to go through my credit card company for reimbursement. After I did that he Ashely threatened to send me to collections over the reimbursed amount because they called the store and Joe "claimed" he had no idea what they were talking about. Joe is a liar and a thief and will say whatever it takes to make the sale. When I tried to call the store to discuss, Joe refused to come to the phone so I showed up in person and his response was "I don't take phone calls". Worst furniture purchase experience of my life and because of this I will never buy from any Ashley Furniture again.

Lots to see and friendly customer service.

They are amazing! He took his time and walked us through all of the options. He provided recommendations based on our preferences and needs and never pushed us or upsold us into anything unwanted. Ashley and their entire staff was great from the initial greeting all the way to the purchase. Thanks, Jason and Rae

Justyn was very helpful as soon as we walked through the door. He greeted us and let us know about the layout of the store and checked in on us frequently while we were shopping. Both Justin and Joe made great suggestions and we ended up finding a dining table the we liked!

Very nice and well mannered salesperson did a fantastic job

Beyond disappointed with Ashley Furniture. My first and only time to purchase anything from them. I wanted to buy my daughter a toddler bookshelf bed. You can order one of two ways…..looking at the bed, the headboard can be on the right or in the left. We needed the one with the headboard on the right to fit in her room correctly. We went into the store, but none were there so they ordered online for us. I asked no more than 10 times to make sure I had the one with the headboard on the right. Five weeks later the bed was being deliverrd, so I took a day off of work. My toddler stayed home with me as well because she did not feel well. Bed was delivered & put together. My daughter had fallen asleep on me while the guys were assembling the bed so when he came and told me they were finished, I trusted that they were. About 30 minutes after leaving my daughter woke so we went to see her new bed. It was the wrong one! I immediately called & was told the delivery guys could not come back that day but that someone would call me within 48 hours. Someone called the next day & said it would be fixed. So I took off yet another day FOUR WEEKS LATER only for the delivery guys to tell me that the headboard could not be moved but that we had the wrong he’d. I knew this & had already been assured it would be corrected. The delivery guy put it in his notes & gave me a number to call. I called & Joe, the manager from the cool springs store, called me back. He said someone had already been to fix it. It can’t be fixed. It’s the wrong bed. Joe then Passed the phone to someone I was unable to understand who ended up hanging up on me. I called back & was told that Joe would not talk to me. We now have a bed that does not fit correctly in my toddler’s room. My husband then said he’d call. He was also told that Joe would not accept his call. A manger not accepting a call from a customer?? A manager not fixing a mistake made by the salesman?? Not the kind of company I want to be associated with. I’m a teacher so I work hard for my money & to have spent money on something that doesn’t fit properly in a room is very disappointing. So, as I have told all 92 teachers at school….NEVER SPEND YOUR MONEY HERE. Joe, what would you do if this was your daughter’s bed? I bet you’d make it right then.

Nathan was very helpful and friendly! I’ll ask for him each time I’m there!

Bought furniture with a 5 year warranty from them. The leather on the sofa is fading badly where heads rest. The electronics started to fail. I opened a warranty claim to find that they don't support their products unless you immediately report the issue and they don't support leather at all. So, they charged me for a warranty that is pretty much useless. If you file a claim lie about when you noticed the problem as they use that as a way to get out of dealing with faulting products. You will see post about people saying they had a great buying experience, but furniture is not about buying its about owning. I thought I had piece of mind, but the quality is poor. I have a sofa and loveseat combo from 10 years ago from Rooms To Go and they are in great shape, never buy from this company unless 3 years is good enough for furniture for you.

I purchased about $10,000 in furniture for a home in the area. My sales person was nice. Furniture was delivered in part and some items were smashed or dented and covered up with varnish. It was repaired eventually. Not the greatest customer service and response once items are purchased.

Michael was SUPER helpful! Found my sectional and checked out in under 20 minutes! Easy Peasy! Highly recommend “ask for Michael Harris”!

This is our 2nd purchase from Ashley Furniture, Justyn Peterson was our sales person this time & he did a wonderful job. We are very pleased with how he handled everything & meeting our needs. He’s a really nice guy & a great sales person.

I recently purchased a sofa bed and table. .Michael Harris is a super attentive sales person. Great to do business when you know the person working on the sales listens to your needs and is just not about making a commission. Thank you Michael!

Amazing help from the sales people and manager!!

Customer service is non existent. I ordered furniture. The driver cancelled the delivery. I've been hung up on 3 times by "customer service " and I just want my furniture delivered. Terrible.

Jake at Ashley Furniture sould not have been more helpful in my visit. They loaded my new recliner into my truck for me. Jake was incredibly professional and helpful during my visit.

Justyn was very helpful and showed us exactly what we were looking for.

I will never buy anything from Ashley again. I purchased a couch there in January. The arm on it was broken when it was delivered. I had to send multiple pictures and messages. They sent two different technicians out who were unable to help. When they finally sent another one in April it was also messed up on the arm and side. I am now having to start the process of having technicians come out all over again. It is ridiculous! Well, here it is May and the couch is even more messed up than before. A technician came out and spent an hour stapling and nailing them snuck out and left without me even knowing. Staples and splinters of wood covered the floor. The fabric was pulled. There was a spot that was fine before that is now messed up. I have spent hours talking to different people and have been promised that a manager will call and then never hear from them. It has been 5 months!!!!

Doug was friendly, knowledgeable, and very efficient considering the new system being usdd at the store. He made sure he understood our wants and our limitations. Will be visiting again.

Easy and helpful CSR.

My sales person was Brian was amazing even tho I kept changing my mind he showed that he wanted me to make the best choices for me and when he was busy Nat and Joe pitched in thank you team I will return again and again with this type of team

Great experience! Our salesman, Nate, was fantastic!!

Friendly and very helpful. No hard sale!

5 Stars for my salesman Deondre. He went above and beyond to help with some delivery kinks. Also ... All 3 deliveries were EARLY on the scheduled delivery day. MUCH appreciated.

Half a star at best. My delivery failed to show on the original date that was communicated and confirmed. The rescheduled delivery date also failed to show. The third delivery date actually showed but with an incomplete order. I am still awaiting 2 pieces of furniture without a “confirmed” delivery date. I was promised a delivery credit back to my original purchase price, this has also failed to happen.

I bought a couch in May 2023. I bought the protection plan along with the couch as recommended by the Sales Associate and his Manager. My couch material started to get terrible looking balls all over. I bought the cushions back to the store and my salesperson Nathan Devine was in agreement that the couch was defective. He reached out to customer service and the warranty department as I did. He got the same response….. NOTHING. No one cares that we spent $$1,876.00 on a couch that was defective. The worst customer service I have ever experienced. After trying to get help for over 8 months, We are now having throw away the couch and buy a new one. We will put a complaint in to the better business bureau.

The staff is so friendly and helpful! Nathan was our main sales rep and he was super patient with us and helpful with all of our questions. Can't wait to get our new furniture!

Bought a fabulous new couch and dining set with Deondre. Couch was delivered broken, didn't hear anything from Ashely furniture for a hot minute so I reached out to Deondre and within a DAY he had it handled for me and a new delivery date set! Great customer service. Go see Deondre for your new furniture needs !!!

Brian was amazing and helped us get exactly what we were looking for. Thanks so much for everything!

Michael Harris was very genuine kind and provided outstanding service! He helped us with our search with new bedroom set! Looking forward to our next visit and seeing our new bedroom set!

The team and manager was absolutely fantastic to work with! They had speedy time frames and went completely out of their way to accommodate me! 10/10 recommend!🩵

On April 1, 2024, my daughter and I had visited several furniture stores looking for furniture to fill a tiny home. Ashley homestore in Brentwood had exactly what we needed. There furniture was very reasonable and good quality. The manager and MacKenzie went above and beyond to help fit our needs. Will definitely so back!

What an amazing sales team! They were so helpful and personable. Jeff took his time to answer all my questions. I was very impressed how knowledgeable all the sales team members were. Jeff spent a lot of time researching several purchasing options to give me the greatest savings possible. As I left, I knew he went above and beyond to make sure I was completely happy with my choices. Over MANY years I have been able to fill my home, room by room, with exceptional Ashley furniture. I still love every piece I have ever purchased. All my Ashley furniture has truly stood the test of time. Even years later, my home is just as beautiful and comfortable as it was when it was delivered. I love knowing that each piece will last a lifetime.

I went into the Ashley Homestore to see what they had to offer in mattresses. After I informed the salesman, Brian, what I was looking for, he showed me several brands and options. I found what I needed and arranged for delivery. I’m pleased with my purchase.

I had an amazing experience, and the manager was so helpful and so kind with my situation. I love shopping at Ashley’s never been disappointed.!! They do a wonderful job taking care of the customers!

Jacob did an excellent job assisting us with the purchase of a bedroom set and mattress. His experience with mattresses was appreciated. Jacob was professional, polite and helpful throughout the process. Thank you.

I already had a certain item in mind when I went to the Cool Springs Brentwood store and randomly met JUSTYN PETERSON who provided an informative demonstration and patiently answered all questions. The next day, Justyn provided a smooth and painless REMOTE purchase and scheduling experience, all via text and email. Ashley has a quality representative in Justyn.

I purchased a sofa set from the Brentwood location that was initially denied delivery to my apartment unit by negligent delivery people. Who refused to carry the items up stairs. The next round of delivery was successful but both items were damaged. No help or care from the management team. Fortunately corporate replaced just my couch. No restitution or responsibility was acknowledge by Ashley for the time and damage to my items.

Do NOT shop here! The store incorrectly placed my order for a bed frame and nightstands. Now I’m trying to get an exchange set up which is proving to be a nightmare. It’s borderline impossible to get a hold of anyone at the store without calling 4 times, not that they can do anything about the problem if you get through. The Guest relations team can only apologize and open a ticket and say someone will call you within 24-48 hours and then never does, I’m starting to think I’ll never get the set we want. Save your money shop on Amazon or some other furniture store you’ll have less of a headache dealing with them Again Do Not Shop here 0/5 stars

Staff were friendly and knowledgeable

One of the worst the worst communication and customer services experiences I've ever had

Jake was super helpful and friendly and helped us with our selection

Nathan was extremely helpful and knowledgeable on Ashley Products. I was happy to place an order for pickup with his help

Jacob was great at explaining every question we had along with Shayne both very helpful....But calling costumer service was a horrible experience

Andy at the Brentwood location is incredible! We made what we thought was going to be a “we can’t help you call”, but he dug into our questions and made magic happen. We can’t wait for our new couch and thank you for making it seamless!! We appreciate you!

Experience was nice customer service was very hands on the only thing that I don’t like is that they only deliver on Saturdays and that it takes about 3 weeks to even get what you paid for but other than that everything else was great

Everyone was so nice. They looked up the information I needed to order something.

Love this place

McKenzie did a fantastic job with the order!

Jacob Long was very instrumental in making the experience better. He took a hard situation and made it right. He was there to help through the whole process. Thank you to him!!!

Deondre was so very helpful and made the experience so enjoyable for us

Brian Parrales out of the Brentwood store is fantastic!! He and his manager Joe really worked with us to get us exactly what we wanted! Would highly recommend paying them a visit on your next furniture purchase. Update: after waiting for our furniture at almost a month. And the delivery arriving over an hour late from the time window, we were told by the drivers it won’t fit through the door frame. KEEP IN MIND it’s a standard internal door frame. So now. We are without any furniture for even longer. And no one is answering for cooperate (probably because it’s AFTER HOURS LIKE OUR DELIVERY WAS.

Mackenzie was friendly, helpful, answered questions, but did not pressure us to make any commitments.

I found what I was looking for and Mackenzie was wonderful.

People were polite and friendly and very helpful.

Mike was great and we found exactly what we were looking for!

Table came damaged. Without center bar and outside of delivery window. I have contacted local store multiple time to no avail on how to resolve issue. They use some Jenny automated service for issues that does not respond. On phone over 30 mins with customer service waiting to speak to someone. Still the issue is not resolved.

Everyone was very friendly and very helpful

We have purchased multiple furniture items from Ashley over the years. I wanted to share our latest experience so that others can be well informed. Don't buy the extended warranty, they are useless. We purchased a couple of sectional sofas 11 months ago. We have had multiple zipper failures and a tear in the fabric. Called Ashely, over 10 minutes on hold, to make a warranty claim and were told that the damage was covered under the 5yr Accidental warranty we purchased. Next called the warranty company only to be told that none of our issues were actually covered by the warranty. Zippers are not covered. So we wasted over $400 on an accidental warranty that actually covers nothing. Told the insurance company I wanted to cancel the remaining 4 years of the warranty. As if to add insult to injury, I have to call Ashley Homestore back to actually get the refund. Next time you buy furniture, save your money and skip the worthless insurance they sell.

Leroy was a pleasure to work with! We actually bought a couch yet we went in looking for a daybed. It was a bit unfortunate not to be able to see some on the furniture that was presented online, nor were we able to order the daybed from the physical store.

Horrible customer service Look at your invoice, because they try to charge you for furniture protection not once but twice without even asking for furniture protection, then trying to get a refund is a total nightmare

I came in & knew exactly what I wanted- got what i needed & ordered in 20 minutes! All 3 pieces were bought with a great price. Thank you😊

Couch was nice but purchased white glove delivery and they did not setup couch as they were supposed to.

Brian and Joe did a fantastic job helping us make our purchase enjoyable! They worked with us and made us feel like we were part of the Ashley family. I highly recommend them!

my husband and I went to the Brentwood store on February 10 we were towed. Our loveseat will be delivered on February 17. We finally got our loveseat February 24 and it was not an easy process. I do not recommend Ashley home furnishing.

Nathan was very helpful. He did a lot of figuring totals up for me just so I could see which way would work best for us financially. He didn’t pressure us when we told him we needed to look elsewhere, and we ended up coming back to him for a purchase by the end of the day.

Great attention and great working with Marla. Good price from Jerry and knowledgeable of products.

The salesman was very helpful but not pushy.

We worked with Brian Parrales at the Cool Springs location to purchase a sofa for our Guest House. He was very helpful and nice to work with.

Wonderful place very helpful and would recommend everyone go to the store in cool springs.

Marla helped me with my purchase and was delightful to work with. She was very helpful in my decision to purchase my 2 chairs. I would definitely recommend her to anyone wanting furniture at Ashley.

Thank you Justin, Mackenzie and Andrew for excellent service with our Ashley Furniture purchase! 5 stars plus!

Sharon was the reason we bought at Ashley’s

Everything was amazing, each person that assisted us was knowledgeable, patient, and kind. Thanks to each of you.

Great service! We left with assessories for every room...plus a new living room set. Our sales rep Michael was patient and helpful as we stormed to store for deals.

We always have a great experience at the Ashley Furniture in Cool Springs! Jacob is the best and we always find what we need. Thanks!

Jacob (Jake) welcomed us in nicely and didn’t place any pressure right away and let us browse. We loved that. We had our babies in with us, so it was wonderful that he worked with us and didn’t seem bothered by wild babies. Got us hooked up with a great sectional for our family. Excited to have it delivered and put to use!

Tremendous experience. Deondre was responsive to all questions and navigated me smoothly through the process. High-quality employees and furniture offerings!p

Deondre was a great help in finding the perfect leather sofa for my new place!!! The store has a great selection and super friendly.

I didn’t have a good experience at all. My family and I have been shopping at Ashley’s for years. I have never run into an issue like I did at this one. To start, they are remodeling and decided to stay open. I’d get it if it was organized, but it’s just stuff thrown everywhere. Michael was my sale person, and I knew about what I wanted when I went in but I wanted to see if they had it one the floor. They didn’t, but again with the remodel, I understood. I picked out what I wanted and I was told the price it would be for the items, delivery, taxes and all that good stuff. I agreed to it and he wrote up the sale. While I was waiting, I heard Michael and Nathan talking bad about me because I didn’t take the 5 year protection plan. I moved pasted it. I really like the stuff I picked out and I just wanted to go home. Well, I’m not sure if it’s because I didn’t take the protection plan or what but the invoice he gave me and what we went over was over a $1,500 difference. When I went back in there, I was given the bullcrap excuse from Nathan that “it’s an honest mistake” honest mistakes don’t cost over $1,500 hoping I don’t notice. I was 100% scammed. So, I canceled my order and was told I’d get a call yesterday about the refund of the money I put down because their “systems were down” can you take a guess who didn’t call? Nathan. So it’s easy for you to not refund my money but you couldn’t notice when you over charged me? The lack of professionalism is absurd because that’s not what I’m used to when shopping there. I’ll just order online from now one. This way, I know exactly what I being charged.

Really cool stuff and nice staff

I was helped by Andrew and Mike at this location, and they provided the best customer service. They carefully listened to my budget and my wants, ensuring I received what I wanted and stayed in my price range.

Our salesperson MacKenzie was awesome. Manager Andy was very attentive. Great experience!

The sales manger was a great help. Got discount on recliner plus getting it delivered. All in the same week.

All the staff were professional and kind. The sales man was very knowledgeable. The furniture was beautiful. The prices and financial options were great. I was very impressed by how clean everything is. I was surprised and pleased with my experience there at Ashley Home Store. I am using that store again! Brentwood Cool Springs location.

The store, was nicely put together/clean/Quality Merch. With excellent pricing. The Salesperson, couldn’t have been better,(Mackenzie) sharp/very knowledgeable/cool, no pressure fun. Thank you for a great purchase!! Working with Mackenzie, with quality furniture, it’s the perfect combination. Joe, the manager. Great energy/friendly and welcoming. The experience, was the best furniture buying time we’ve ever had…..! Period

A great experience! Jerry was extremely helpful and knowledgeable. He added an amazing discount to my purchases which was completely unexpected. I will be going to Ashley first for my future purchases!

Loved the staff at the store. Nathan and Joe were super helpful and guided us through the process of getting an awesome couch. 10/10 recommend!

Very friendly and nice. Was very helpful with looking at different options and explains pricing

Dante was fantastic and made sure we were taken care of!

Great experience working with Dante, whole process was very time efficient. We got exactly what we wanted without feeling like we were being pushed into something.

Jeff was amazing and so helpful!

Very helpful staff, great selection, friendly service.

I had an amazing experience at the store today. All staff members were amazing and helpful. Such a pleasant atmosphere.

Great selection. Delivered exactly when they said. Great job setting up. whibedroom suite.

We had a great shopping experience and found the furniture we wanted with the quality and price we wanted.

Lovely experience. Mackenzie was so sweet and knowledgeable it was a pleasure working with her.

Deondre helped us out greatly. Described the store set up and gave use plenty of time to look around and figure out what we wanted. He was super easy to find when we were ready to make our purchase and made the whole experience quick and easy. Thank you so much for your help!

Very personable, great no pressured service, and good price. A++!

Very positive experience, Josh was great to work with!

Deondre was great very kind and friendly knew what I wanted in and out thank you

A Satisfied 1st time customer...thanks!

Called from out of State for an in state delivery and talked to Andy. He was the most helpful and accommodating person with what I wanted and needed. He made the entire experience excellent. Thank you Andy ! I will be back in the store this time soon for more !