Ashley Store Chattanooga, TN

Very friendly and professional.

Quality Furniture and an Excellent Experience!

We would like to thank Mr. Randy Eller for help us. He have a great attitude, customer service and very knowledgeable. He also make us feel comfortable about what we pick out.😀

Good selection okay prices

Amy was wonderful and so helpful!

Benjamin greeted us when we walked in, let us know the weekend specials and gave us space while we looked around, no pressure. We purchased a dinning room table and chairs. He provided all options for financing, delivery and warranties. He gave his cell phone number just in case we needed to change anything or questions before our delivery.

Got some great couches and amazing service!

No information concerning pick up hours at the warehouse. Emailed for hours, no response. Show up, text, knock on the door, no response. Eventually an employee comes out the door, looks at me and says “We’re closed.” Volunteers no additional information. After asking questions I finally get their hours but no answer as to why they neglected to answer my email or text. No help at all. Another customer shows up and I’m the person to give him information. I cancelled my order. Doubt very seriously they will get any future business from me or my family.

Nathan was very friendly and helpful. He got me to what I needed right away and showed different options.

Wife and I walked in for accent furniture but left out with a reclining sofa set. How did that happen, you might ask. Great salesman and prices! 👍

Great customer service, and great options on furniture

Nathaniel is awesome! He was referred to me by a very close friend that he helped a few months ago and had a wonderful experience. I normally don’t enjoy furniture shopping because I feel like items are pushed in front of me just for a sale. But Nathaniel listened to me and got me what I wanted. Now I’m the proud owner of a sofa that I love!!! Thank you Nate!!!

Service was great, we were greeted promptly but not pushy. Someone was available to answer our questions and our purchase went very easily.

The salesman greeted me at the door, but not over bearing just inviting. He was very pleasant and helpful. The prices are pretty reasonable too.

Nathan was amazing!! He knew exactly what I was looking for. Excellent customer service!

Amazing team. Super respectful. Definitely went out there way to help our family. Thankyou.

Friendly, quick and efficient service.

Dominic was AMAZING to work with! Such a sweet demeanor and very helpful in getting me all the info I needed to make my purchase! I will be back to purchase from him again!

No ole is amazing! She’s fun, not pushy, helpful and knowledgeable! One of the best sales people of come across

Within the past year my wife and I purchased a reclining sofa and a new mattress. Our salesman, John Totten was very helpful, asking the right questions to offer several choices that fit our needs. We are happy with both purchases and will definitely return to Ashley furniture in the future. The staff follows through the delivery process to confirm delivery time and to confirm delivery was successful.

Devon was exceptional! Our experience was a great one. She was knowledgeable and pleasant. Very professional at every turn and I couldn’t be happier with our selections!!! Thank you!!

Great experience and Dominic was very helpful.

Nathaniel Jackson was excellent to work with. He was knowledgeable and very helpful. I am very happy with the entertainment center I purchased.

I had an excellent experience at this store! The atmosphere was welcoming and impeccably clean. Dom, my sales representative, was incredibly helpful and made the entire process smooth and enjoyable.

Our sales person, Dominic, is an amazing young man, personable, and helpful. It was a pleasure to do business with him. Dominic respected our choice to reject the extra five year warranty; after explaining it fully, we said no, and he backed off pressuring us. However, when he had the store manager check his figures, the manager put a huge pressure in us to purchase the extended warranty. We said NO snd he kept on until my husband, furious at him for not listening wanted to walk away and cancel everything. Dominic almost lost his sale because of his pressuring after we said no again. The manager had NO respect for us whatsoever. Dominic deserves accolades for his professionalism. His manager deserves a redress for his pressure which was not asked fir and unappreciated.

(Translated by Google) A very pleasant experience in (Original) Una experiencia muy agradable en

Great service.

Our experience with Ashley has been so frustrating. We were sold a bed with a white glove delivery fee, even though this company does not assemble the bed we purchased. That option should never have been sold to us, as they have stated after the fact. We ordered the bed in November, and it was delivered in December. We still don't have our money back for services not rendered. We've gone to the store and called more times than I can count (some messages were returned and others were not). We were going to just drop the bed off at the store and ask for a full refund, but it was for my little girl, and she was excited about the bed. So, we went ahead and assembled it ourselves. Now, we just want our delivery fee back. One of the managers even admitted they were in the wrong but they couldn't give us money back without corporate's approval (mind you, we are only asking for $80 back). The issue is still not fixed, and I just went ahead and disputed it with my credit card. The guys we have worked with seemed like they cared, so we have been patient. I wish I had disputed it with my credit card on day one, since nobody is actually going to help us at the store. I've learned my lesson now, and I will not be shopping there again.

Quick service. Very helpful. Made us feel like famiky

Rob Ball and the crew at Ashley Homestore in Chattanooga were amazing. Our large family are rough on furniture, and they found us the perfect sturdy sectional pieces to fit our space, with all the support we needed. It is the first time in years that I can comfortably sit in my living room. Thank you!

Dom and Darryl were so very helpful with our sectional and dining table. Our last couch was purchased from Ashley and many of our family have long history with Darryl and others at Ashley. Dom was very engaging and worked to get us a very good deal

John was very knowledgeable regarding sofa beds. At this time I was just gathering information. I did find a stand for My pictures from John. John and a helper loaded it in my car. Thanks John for the pleasant help in the store.

Very welcoming environment to shop for furniture. Wafa was my sales professional and she answered all of my questions and helped me find the perfect sofa. I highly recommend Ashley Homestore for your furnishing needs.

I was shopping for a good mattress. Amy Whear and her boss went way beyond the norm to help me get what I wanted! Both of them were awsome. Thank you so much.

Josh Boyd was very knowledgeable, professional and helpful. It was enjoyable working with someone who knew the business.

I stop by for a bed frame and I found what I was looking for, the lady who help me with the purchase she is very nice and professional.

Excellent sales reps. They answered all my questions and had suggestions of products to choose from.

Randy Eller who was our sales associate was great! He found us additional discounts when purchasing our new kitchen table. He went above and beyond to make us happy with our purchase.

I went to the Ashley Store while traveling in TN. Josh was great and very helpful. he assisted me with getting a recliner for my mom. While I was there I found dining chairs that would match a table that my wife and i wanted back in Texas where we live. I later called Josh who responded and assisted me with getting the order done and the chairs delivered back home. Great experience. Thank you

I ordered a sofa November 29th 2024. I have yet to receive the sofa. They have committed to several delivery days and a couple of days before they will call and reschedule. Very disappointed with their customer satisfaction.

Excellent Customer Service!

Our salesman was amazing. Helped us choose the perfect choice on our second go around. Our initial purchase would not fit so we had to go back and make adjustments and our salesman took care of it and us before anything shipped out. Very pleased!

(Translated by Google) Excellent attention (Original) La atención excelente

Was a fast easy 30 mins or less and now have a beautiful couch on the way !

It was a great experience tonight. They do a really good job and there may be even better than they were years ago.

Delivery issues, but happy with the furniture.

Stopped in to check out a new sectional after hearing about all the great Presidents’ Day sales going on. Can’t say enough good things about our salesperson Wafa! She greeted us almost immediately upon entering the showroom, asked what we were looking for and after that she gave us the rundown of where things were located and allowed us a low pressure tour around the store. She was always within reach if we had any questions and checked in frequently without making us feel like we were being watched or expected to buy anything. She was very helpful with the financing portion of our sale (we changed our mind and got a couch setup instead of the sectional we thought we wanted) and she very patiently allowed us to open a second ticket after we realized that we would need a new coffee table as well. Great customer service. Thanks, Wafa! We will be returning customers for sure.

Love the sectional I purchased. Transaction was quick and easy.

5 PERFECT stars for Senior Sales Professional Randy Eller. He is the reason we bought at the Ashley store on Gunbarrel Rd. The words I would use for our interaction with Randy; Amazing, excellent, exceeded our expectations, professional, respectful, informative, kind, helpful. We felt incredibly thankful that we were able to have Randy help us and immensely grateful for his… everything. He should be designing and teaching the customer service protocol for Ashley Furniture Store. Thank you SO much Randy, you were the best part of our day.

We had a wonderful experience with Ashley Furniture /Gunbarrel store. After shopping for furniture at 5 different stores we found the perfect fit for us in their Boyington zero-gravity leather sofas. A week later both sofas were delivered and set up in our living room. We are enjoying the comfort and all their convenient options! Our salesman Ed was patient and fantastic to work with. Their delivery tracking system is awesome and set-up was quick and professional. Our only complaint is that the furniture doesn’t come with a user manual . We contacted the guest care team and received via email.

Loved it! Paula was great!

Excellent service. Very clean and organized store. Met the manager on site. Great customer care.

I the absolute pleasure of working with Randy to get set up with a new couch! He was very knowledgeable about the products, checked in occasionally and allowed us plenty of time to check out different items and discuss. I never felt pressure or pushed to purchase anything from him, overall a very good experience and I highly recommend asking for him!

Great Services

Paula was awesome! She was so knowledgeable and answered all our questions. We came in “just looking” and left with chairs and the perfect media cabinet we did not ever think we were going to find. Service excellence bar none!

Wonderful service

From buying to delivering, Chattanooga Ashley Furniture store was a great experience.

She was very kind and not too pushy. Answered all of my questions.

They was very nice

I purchased bedroom furniture here on 11/16/24 which was a Saturday & my sales associate, Josh, told me that he was going to go on his computer that Wednesday & do a price match for their Black Friday sale. He wrote this on my receipt & initialed it. When I received my bill the price match had not been done so I contacted Josh on 12/17/24 who said he accidentally skipped me & would have to email the corporate office. Two weeks later my bill had not been adjusted so I reached out to him again & he said he would email the corporate office again. The following Monday he told me the price match had been denied & told me to contact their corporate office. When I called the corporate office I was told price matches are done at the store level. When I let Josh know what she said he told me it was out of his hands now & said I would have to speak with the manager. When I went to speak with the manager only the assistant manager was there & he told me that he didn’t know how Josh came up with the price he gave me & said he must have been confused. This is completely unacceptable customer service & I am appalled this store thinks it’s okay to treat their customers like this. When you have something in writing from an employee it should be honored. I filed a complaint with the BBB and finally got my refund but it should not have had to come to that. I will never shop at this store again.

Staff was nice and helpful.. good selection and price..

Brian was an EXCELLENT salesman!!! Totally thorough, knowledgeable & explained everything in detail. Awesome experience with him!!!

Bought a couch and loveseat at Ashley, Mr. Totten was very helpful and gave us a good deal.

Ben was great!! Very friendly and helpful! Helped me purchase a new bed frame that I absolutely love!!

Joan was awesome! She took time to explain things and get me a good deal! I came in only for a couch but left with the perfect couch and a new bed! Thank you Joan! We will be back simply because of you!

In store experience was great. If the generic customer service team gets involved, beware. We had some issues ans customer service wasn't helpful, but I was always delighted in the store. Store manager made our issues right. So 5 stars for the store team, 3 stars for the general big box clown town external teams. That said - good luck beating the price for the quality.

Ashley was very nice & was willing to look in the store until we found the right item.

Awesome service and Brian was great to work with.

Great customer service Ashley team went above and beyond to give me a bed, frame, and box spring to take home the same day! . Just recently moved to the Chattanooga, TN area 5 days ago! Thank you Nathaniel for your recommendation and prompt service!

We don’t usually shop at Ashely’s but we went in looking for a specific dining room set and ended up leaving with a dining room and living room set thanks to Dom :) he was great at answering questions and showing us exactly what we were looking for!

J. Fred was very polite and kind, involved in what I was looking for.

Extremely low quality furniture and poor customer service when it breaks.

Very friendly and helpful staff! Large selection of furniture to choose from as well.

After a month of shopping for bedroom furniture and a new bed/mattress we visited the Ashley Store /Chattanooga location. We finally found what we were looking for. Joshua our salesman was patient and knowledgeable and saw that we got what we wanted along with arranging delivery schedules that were planned around our busy schedules..Joshua's manager was also very flexible with certain discounts etc. Overall a good experience and would recommend to anyone with our same needs.

John was an awesome salesman. Very knowledgeable and gave myself and my husband time to talk and discuss without feeling rushed or pressured.

Great service!

Wafa and Joan were both excellent to work with.

Very helpful and nice

We came into the store, was greeted by Ed who was very friendly and helpful. He lets us take our time exploring the store and was happy to help us when we had questions and was ready to purchase. Great job!

Rob did a great job at understanding the type of customer I was. I prefer to walk the store myself, see what I like and then bring him in to discuss options. He gave a great suggestion on a one off piece that would work with what I was buying and made the sale. Recognizing that each customer is different is great skill to have.

Went looking for dresser for my son and James aka ADHD man helped us fine what we were looking for. He went out of his way to make.us feel comfortable. He went over and above to get the right price and the right furniture. Thanks for all you help

Paula was GREAT! Very helpful and friendly. Love my new couch!

Excellent service and very nice furniture

I would like to be able to look around and shop without being followed like I have an extra shadow. Their commission model clearly is salesperson-friendly but incredibly intrusive for someone who just wants to walk around and look at options. I did end up buying something and scheduled delivery, but then the delivery company was given completely different dates than what I had chosen in the store meaning I had to shuffle my schedule to meet them. All in all, a very inconvenient and strange experience that means I likely won’t shop there again. 3 stars because I do like my couch, but did not like the store experience.

A large selection with plenty of options. Ashley was great to deal with. She was very patient and informative on all products. I will be buying from her again in the future

Excellent customer service, very good selection of merchandise with different price points. No pressure from sales, but Joshua was very knowledgeable and helpful!!!

Great group!! Excellent in every way. Ty very much

Very welcoming, courteous, and attentive.

John was very helpful and we got a good deal on an entire living room set

Josh was great! He definitely made furniture shopping a lot more fun! Gave us a great deal too!

Really good customer service, Joshua help me and my husband get a table, and he walked us through the process. Really nice guy.

The person we interacted with (Wafa) was friendly, personable, informative and helpful. We love our furniture selection too!

Great sales person, very informative and full of helpful and practical suggestions.

Once we got help, it was easy.

Josh was very helpful and patient while we found the perfect bar stool to fit my needs. The store was clean and welcoming.

We d was really nice and patient with us. Great experience.

Fantastic customer service.

Amy was extremely helpful and honest and I really appreciated it

Rob was very helpful with my specifications for a new couch that would fit my and my pets’ lifestyle!

Joan was very helpful, fun and knowledgeable.

Asked best cat friendly furniture. Was directed straight to a wonderful sofa and recliner. Amy Cady Wheat was very helpful and polite. Great experience will shop again.

Me and my wife went to Ashley to purchase a Couch and Recliner. The salesperson was very helpful and knowledgeable .

You can’t go wrong if you have Ed Quid as your salesman at Ashley. He’s very professional, knowledgeable and easy going. No high pressure sales, just knowledge when you need it.

Paula was very friendly and helped us get a great deal on a couch. Would go back again if I needed to!

Great experience today at Ashley. Every employee we spoke to was fantastic and Benjamin went about and beyond to help us get the best deals and discounts on our purchases today.

Showroom easy to navigate! Huge selection. Sales people very knowledgeable and helpful!

Ed, my salesman, was well informed about store stock and the availability of the pieces on my shopping list. The Chattanooga store had all my choices in stock and available for immediate delivery. My experience could not have been better.

Our experience with Ashley was great. The woman that helped us was so patient. We were looking for a sofa and sat on every model they had and even tried some twice! She wasn't pushy and was very informative and really worked hard to get us the best deal she could!

Had a fantastic time at Ashley Furniture Store. We were treated with nothing but kindness by all the staff. With the help of Josh we bought a living room suite and a bedroom suite. Beautiful pieces that I can’t wait to get home. Thank you Josh for your help with our purchase.

Great overall experience. Excited to get our new items

If you are looking to get new furniture, Nate is the best and will take good care of you. Excellent customer service !

J-Fred has helped us on different furniture finds and done an excellent job. He is very knowledgeable in the products and helpful in the process. Highly recommend Ashley furniture from many years experience and when you go, ask for J-Fred.

We had shopped online first, So we had a general idea of what We wanted to look at. Our salesman, Dominic, was very knowledgeable, engaging and helpful. We were very happy with our experience and plan to shop again with Ashley in the future.

Ashley is a very. Good sales person. We enjoyed working with her.

Devon, our sales rep, was very knowledgeable and professional regarding the products and services offered by Ashley. We had a great experience working with her. Thanks!

Good selections, great help through the entire process, Joan showed us exactly what we asked to see & made it much easier for us.

The sale went fine but the pickup was not pleasant. The person at the pickup desk was not friendly at all telling me I was 5th in line and to step outside and figure it out for myself.

Very nice and accommodating salesman.

This review is a referendum on my entire experience. Tried to leave this on their website. They refused to post it. I purchased a Stern's and Foster Reserve Pillow top, a $5,000 mattress, and it was delivered the end of September. Immediately had back issues after sleeping on it that necessitated visits to the chiropractor, 2 different orthopedic doctors, and physical therapy. Mattress is uneven, and bowed out on one side. Ashley has a ridiculous no returns policy. Only will give me the option to exchange within 90 days. I call their customer service number, opened a case, and am told to submit pictures. I did this on 11/11/2024. By 11/15/2024, nobody had followed up. Called again and Maria advised they received the pictures but couldn't look at them because they were in pdf format. Submitted again as a word document. She advised she could see them and would expedite my case. Received a call that afternoon asking which mattress I wanted in exchange. I didn't know as I wasn't sure of the process and hadn't begun looking yet. Big issue here with Ashley in general is their lack of transparency. Everything is ambiguous. The gentleman on the phone said no worries. Go to the store, pick out a mattress, and call them back. After several trips to the store, I identified a suitable replacement. Randy at the store said he would handle the exchange and that I didn't need to deal with customer service. This was on Wednesday 11/27/2024. On Saturday, he contacted me to say nope, that I gotta deal with customer service. Contacted customer service, spent 30 minutes on the phone, and was hung up on. Called back and spoke with Brandi. She advised my previous case was closed and we had to open a new one. Spent another 58 minutes on the phone because she couldn't find the pictures I had already sent twice, and asked me to send again. Which I did. Said a new case was opened and I'd be hearing from someone on 12/2/2024. Didn't hear from anyone. Called back and asked for the status. Was told to send pictures again but wouldn't give me a way to send the pictures. I asked for a supervisor and was put on hold. After 30 minutes of waiting, I disconnected. Just do your research, and when purchasing a mattress, spend your money with any corporation except this one. ***UPDATE*** Finally got my replacement, and it is wonderful, but doesn't replace the nightmare experience. Just get your mattress somewhere else.

Benjamin Thomas helped me find just what i needed. He gave me time to look around, then answered all my questions.

Great service sales person Paula Miller was very helpful explained every thing answered all my questions thanks

Is an amazing place to shop for any furniture choices you have the salesman’s to the managers supper awesome

Ed was fantastic!! Very professional, caring and valued what we were looking for. Absolutely the best!!

Over all Ashley Home Furniture is the best store when it comes to shopping for new furniture, Friendly staff and always helpful when it comes to picking out the right best furniture for your home and also did I mention good prices too!!! Not just on holidays.

Amazing deals on quality items!! My saleswoman Nichole Howard was beyond helpful and made my shopping experience exciting and insightful. Will definitely keep my business here.

Awesome employees. We had an excellent experience and will definitely be back to purchase again

Great customer very friendly

The store is very well laid out. John was very helpful and informative. We had hoped to see the actual items in the store; John showed us similar items, but we went with our original idea. And he gave us good advice about delivery. Thanks! John is an asset to your company: very knowledgeable.

Very pleased. Brian Saraney was very knowledgeable and helpful in assisting me with my purchase. Great experience.

Nichole was super friendly and helpful! We were able to purchase and pickup same day on a dresser I had thought was only online so 10/10 experience for me

Purchased bedroom set, mattress, kitchen set, bar stools, book shelf. Pleased with everything. Brian was very helpful, had very pleasant demeanor.

My husband made a great selection with the bed we purchased. He picked it up and we were able to assemble it for our guest bedroom.

I had a really good experience working with Nicole. My experience browsing with her was a reason we ultimately decided we'd purchase from Ashley's versus other competitors we were considering. I didn't feel pressured and had an opportunity to try out all the couches and ask a bunch of questions. Nicole was awesome and made the whole experience much less stressful. My new couch will be arriving in about 3 weeks, so I'm very excited for the arrival!

This was an easy sell for the salesperson as I had already decided what I wanted. That said, they were very professional, amiable, and knowledgeable about the product, and wait times to be expected. It was a pleasure doing business here and my salesperson helped make this purchase a breeze!

Buyers beware. Read ALL of the 1 star reviews on their website, Chattanooga, TN. To be certain these folks are shady. I have receipts but their quotes , after purchase, did NOT match with mine. I asked for a copy of theirs as soon as l discovered theirs did not match mine. I was told they would send it. But l have never received it after being promised by Ben, mgr at the store, and Carolyn, supervisor at the 800 number. Bottom line, l have in my home a sofa and love seat cost, around $2,000.00. But l wrote them a check for over $4K and later, long before delivery, canceled 2 end tables and a recliner, which l was going to partially finance and partially pay for. They told me Ashley didn't owe me money but that my overage was lost in financing. ??? What does that even mean?? NOTHING was financed.-0- When my furniture finally arrived it was stiff leather and so uncomfortable. I called within the time frame their website states and salesman emphasized for an exchange. They stated there was no such thing as a time frame to return it. They do not allow exchanges. I don't mean refund, l mean exchanges!!! Protection Plan was also added and l never asked for it.$1,900!! Nothing matches up with their words. They have my money and won't even attempt to go over anything on the receipt. In hindsight l discovered they have been shady with many others. I am a widow on fixed income and now that l have wasted my money on them, after my hip surgery l will need a recliner which l can actually sit in comfortably because this sofa is awful. No money for that! Please heed my words. They should not be in business. Buyer's remorse seriously.

Benjamin did a great job of showing us just what we wanted. We will definitely go back and work with him again

If handing my money to them didn’t take 20 minutes I’d give it 5 stars. We found a great deal and were able to further negotiate. $200 to deliver one couch is insanity so bring a truck.

Great Service!!!

Very nice experience and we’re very fair on the discount they gave us for a last minutes unexpected chair purchase.

I always have a pleasant experience at Ashley. Brian was a great salesman and was able to assist us in getting our kitchen table quickly and efficiently.

Worked with John to find a sectional, he was helpful and great to talk to. Very personable and welcoming! We had a nice experience and will come back in the future because of our experience with John.

Ashley is my place that I buy I have shopped there for the last 8 years always a pleasant experience the manager is Daryl is great always gives me a fair price great quality

John Totten is the man to go see at Ashley Furniture on Gunbarrel Road. Great deals!! Friendly staff!! Great furniture buying experience!

Very nice and knowledgeable salesman.

Paula was great! She guided me to exactly what I was looking for!! Purchase was seedless!

Dominick was excellent.

Customer service terrible. I WILL NEVER PURCHASE A THING FROM THIS STORE AGAIN!!!! Went back this morning and the manager said the sales person did say something to me on the phone. Well, one of them was wrong because when I called the sales person cell, the sales person said they were not at work.....if I could give 0 ⭐, I would.

We have great experience with Ashley's. Salesman was great.Thank yall

Quality and great customer service keep you coming back!

These are the things you learn during the problems…. Since you can’t leave multiple reviews on the different points of sale, delivery and overall satisfaction, I’ll just be giving three ratings under this review. One for the store sales associate, One for the delivery experience, and One for their “automated” customer service. Store Sales Associate: ⭐️⭐️⭐️-1/2 Other than some communication failures, our sales associate did a good job at showing us furniture and explaining some of the details and answering our questions. We realize associates probably are limited in what they can do without management approval, but in some cases (when you ask to see a manager and they won’t meet you face to face even when in the store), to resolve an issue, that is very frustrating for both customer and store associates. Delivery: ⭐️⭐️⭐️ We ended up with multiple deliveries from our purchase due to product availability (more on that later). All of the delivery associates were very professional and considerate of our home and furniture. The issues with deliveries stemmed from the incorrect address provided to the drivers on each of their visits, which we feel was an issue with Ashley’s automated scheduling & delivery system. Automated Scheduling System: No Stars (0*⭐️) This system provides texts with options for numeric replies for you to provide a delivery dates by various order numbers. What it does not do is allow you to request to have a live person contact you for clearer communication or discussion. The second problem observed was that these scheduling dates are offered even if the warehouse does not have your furniture at the warehouse and therefore we had multiple cancellations by the company because “the item(s) didn’t arrive at the warehouse. But we also found out that wasn’t the case either. In our case after almost 4 months of waiting on our final piece to be delivered, we went to the store to express our disappointment and concern with this system, and were told that the warehouse had the item for approximately 2-4 weeks, but their automated transfer system but it never “triggered” the transfer for our delivery, even though the system contacted us for two confirmed delivery dates of the item… We ended up spending a full day to drive to their warehouse and pickup the item ourselves. In all of this trouble to complete the sales transaction, no one at Ashley seemed to care about my comments, nor did they reach out to make inquiries or resolution of any of my questions and concerns about these points listed here. Just glad we have our items, and are done with the experience and probably will not be returning anytime soon. Hopefully there won’t be any warranty issues with this furniture. 🤞🏼

J Fred and Paula at Ashley Furniture on Gunbarrel Rd were incredible about helping me and my wife get exactly what we’re looking for. He took time with us. Communicated with us the things he was working on. He went out of his ways to get us the furniture, table, and mattress we needed for our new apartment. Could not have been happier with my experience.

It was a great experience! A woman named Wafa helped me with getting a new bed and mattress! She took the time to explain the process. She helped me find the perfect bed and mattress! If you need help with anything she is there to help you! Overall 10/10 experience! Will be going back!

My salesman, Nate, was amazingly helpful. His sense of humor was appropriate, and he established an immediate rapport. His product knowledge is impressive. I have a background in retail sales and management, and if I were still in the field, I would hire him immediately and promote him! I’m so grateful that he is the person that greeted me today. Thank you, Nate

Exceptionally friendly and helpful. Great quality at a great price

Salesman was clueless told us we could pick it up the next day from the warehouse and had to wait because they didn’t get their paperwork right.

Great people, positive attitudes, friendly and willing to work with you.

We shopped til we dropped! Received so much help from Darryl Woodward and Wafa Abdelqader!!! Thank you so much!

Great workers great job

Extremely positive experience with Nathaniel, will definitely be back anytime I need furniture. Very nice showroom as well, many options.

Paula Miller is fantastic!!! I will def buy more from her!

Had a great experience working with Nathan. Can’t wait to have all our new furniture in our new home.

They cannot be serious by sending me a link in an email to rate my experience. Almost 2 years later I do not have replacement furniture for an item that broke. I will never buy another piece from Ashley.

Sales experience was awful. The delivery experience was good!

Ashley did not support me the customer in my purchases. None of my furniture was delivered as promised. Some of it took three months to arrive after I was repeatedly told it was in stock. One mirror was damaged, and it took Ashley three tries to deliver the correct replacement. I will never intentionally do business with Ashley again. Furniture is just too expensive for me to allow myself to be treated poorly by any company. I was treated poorly by Ashley.

Randy was extremely helpful!

Excellent service!! Brian took great care of us!!

This place suck.

Ashley and this store never fail. I love their selection and a sales person is always there to help or let you browse with no pressure

Service protection plan is a 300 dollar rip off! The salesman sold us on it that if we had any issues with our leather coach material they would fix it and when I tried to make a claim it was denied where the leather is separating at a seam!

Our salesman was fantastic! Kind, caring, and extrememlyhelpful to my wife and I. Mr. Rpbert Ball makes me want to return to Ashley!

The sales Agent Randy was very helpful in finding the sofa we were looking for. The store is very customer friendly.

This was our second living room set purchase with Ashley Furniture. We knew exactly what we wanted. As we entered the store we were warmly greeted by a sales professional Ashly Fields! She was very helpful to us in picking out couches. Very knowledgeable about each piece. Had a smile on her face the whole time and was very professional and friendly! She filled out our application and got us financed quickly! This trip rating would be 10/10!! Thank you Ashley for all your help!

Bought a box spring, didn’t end up needing it. Never opened it, Brand new in the box still and needed to return it. Not one single employee I spoke with out of 3 told me about a no return policy. Ask guest care about it and they say the same thing while calling me ma’am, I am a male. Again, three people, not one person said a single word about no return policy. They have made zero attempts to make this right. I’ve spent a lot of money here and a customer since 2015, I will NEVER buy from here again. Terrible customer service.

Amy Wheat was great! Polite and professional and helped me get everything I needed for my mom‘s new apartment.

Our sales person, Randy seller, was great. We went a couple of times to decide on furniture and Randy answered our questions and provided good information while not pressuring us to make a decision. He ran several options for us and worked with us to get the best deal possible.

Our salesperson, Dominic, was helpful, engaging, and willing to take all the time we needed to make a decision. The check-out was a bit lengthy, but it all worked out.

Awesome experience. I had the pleasure to have Mr Randy as my Customer Service Representative and It was excellent. He was very knowledgeable and pleasant. Thank you.

Fred was great and your showroom looks very organized!

Dominick was an amazing help finding me the perfect bedframe, dresser, and nightstand set. He was extremely descriptive and cared about what worked for me. Definitely go see him for help there. Thank you, Ashley Furniture and Dominick!

Excellent experience I will definitely be returning to this location for my future furnishing needs.

Nate was extremely nice and personable. He helped be find what I asked for and didn’t try to up sale me a bunch of stuff which I’ve experience in the past. Hopefully the furniture will arrive quickly.

Nate is the BEST of the best salesperson to work with!! Go to him for all your furniture needs!

Candice was so helpful but also gave me space to look around. She was there when I had questions but was not pushy. Very good experience.

We had a great experience with J. Fred. He worked very patiently with us and answered all our questions. Thanks J Fred.

Nate is the kind of guy who gets his job done while also getting to know you as a person. He’s very knowledgeable about Ashley products and he made me feel like I was making a really great choice with my purchase!

Pleasure to do business with Ashley Store, very professional experience ,as well as employees at the Ashley Warehouse, Sincere Thanks.

Everything was great! Wafa gave us the best customer service! Highly recommend, and ask for Wafa!

Beautiful furniture Thank you for being so helpful can’t wait to get my new stuff

Great experience!

Went in to look found Livingroom I liked and bought it

We were there two different times and Ben took care of us patiently. Another staff member gladly showed us the features of the units we were interested in. Thanks to everyone.

Wafa was absolutely wonderful. I am so pleased with everyone there and we are so excited for our new furniture for our bedroom and living room. Thank you guys!!!

Joan did a great job showing me the inventory and closing the sale.

Rob and Ashley Furniture store are the Best when it comes to providing value and meeting your needs.

Brian was very customer service centric- he was informative...great service!

Very helpful

I Haven’t received my furniture yet to give a 100% great review I only purchased it today, but I will say that my salesperson John was a great guy. He was very helpful and kind.

Love the friendly service and how prompt they were to take care of our needs.

Not a good experience at all. Put sales lady had to have me help input our order in multiple times on an iPad. She did not explain financing and I we were never told what our payments would be. We looked them up on the back of the folder as we walked out the door. I walked out with product I paid for as an in store pick up and was told to come back if and when it was located as I picked it out online. I’m still not sure the color of the furniture is correct as the paperwork does not share this information. Very concerned the correct furniture will be delivered.

Very helpful and welcoming,helped me pick out the perfect living room suite.

It was the best experience I have ever had. Benjamin was very professional and informative. He was very helpful. I Will definitely go back again and share my experience with family and friends.

After several failed attempts to shop for furniture online, So glad I went to the location on Gunbarrel. Ashley (the saleswoman) was fantastic! Will definitely be back to furnish our loft!

It has been almost 2 whole months since I bought and paid for my son’s bedroom suit. I was initially told it would be delivered in just a few weeks, then it was pushed back, then when it was delivered it was missing half of the bed and the slats. I was then told it would be 3 more weeks, and that the remaining parts would be delivered and to me by 8/27. It’s 8/29 and I can’t even get someone on the phone to discuss this!! I would definitely NOT recommend this place as they only care about getting your money and NOT providing you with what you paid for, and there is ZERO customer service. Buyer BEWARE!!

Still waiting for a chest and a nightstand which twice they said it was coming and canceled at the last minute things weren't very clear on your side communication bad I was wanting to see if I could get a discount on my nightstand or even free cuz it's been very aggravating not knowing but the guys that put the bed up and the dining room table they were great very good guys

Great service from beginning to end!

Attacked by sales person the minute we walked in the door. She literally seemed desperate to get us to buy something. I repeatedly told here we just wanted to leave ok around but again and again she would walk to where we were and just add "information" about things we didn't care about. We left and commented about how bad she was at her job. Very unpleasant to even be in the store.

Bob (Josh) was awesome to work with. He found for us just what we were looking for. We will certainly be back for any of our home furnishings!

Just purchased a sectional from this location, Josh was an AMAZING help. He’s very knowledgeable about what he’s selling. Very friendly and helped us make a quick decision, thank you for your help Josh!

Nate was wonderful, got our family exactly what we needed, we came in thinking one type and he educated us on what was functional for our family. Such an easy and great experience. Will be back for our other areas of our home no doubt! Thanks Nate

Everyone was helpful and did their best to make our deal the best it could be.

The experience we had there was great. It would have been just a a hair better if they had the couch we wanted in stock, but since it was a door buster I understand. John and Josh were both great and provided excellent service. The prices were also a lot better than other places we had visited.

Amy and Paula were great. We were looking for a sectional that fit in our living room, and they were able to find the perfect couch for us.

Ashley with Ashley furniture was wonderful! Promptly helped me with my order over the phone and also got me some lower pricing that was available.

Ed my sales person was very kind in making sure I saw all the options they had to offer. Everything was displayed nicely. The whole deal was swift.

Ashley at Gunbarrel road in Chattanooga, Dominic was extremely helpful and super engaging with us in the store. He helped up through the process of buying a table. We had an amazing experience!

Joshua Boyd was my sales person. Joshua was friendly as well as knowledgeable about the product I was interested in purchasing.

Purchased a bed and mattress. Ed greeted me at the door and helped me find what I needed.

Randy was amazing to work with. Very knowledgeable. We are so happy with our purchases.

Very pleasant experience. Walked in and wasn’t disappointed! JFred awesome guy!

Dominic was amazing! He was friendly, but gave us our space to look at everything!

The day I bought my furniture I had a great experience but everything after the sale has been trash, I’ve been waiting 3 months now and still don’t have a kitchen table to eat on. The service after the sell is horrible to say the least. They’re great till they get your money then I wish your luck it better than mine

Ashley Furniture on Gun Barrel road in Chattanooga, TN was a beautiful clean store to walk into today. I was met immediately by a very friendly and well mannered young man, Joshua Boyd, who helped me with what I was looking for. What a chair! I love it! So comfortable, plush and soft.

Amy was my sales rep. I told her what i was interested in and she gave me clear direction. She was knowledgeable about the furniture and explored options with me. There was no pressure sales pitch just a desire to help me choose a design that matched a picture that I had. Great experience! Delivery scheduled in less than a month.

I was able to find what I want real quick with assistance from the store salesperson

We've bought furniture here several times. Sometimes, the choices of furniture are lacking in style.

Paula our sales lady was great!!! She really got the job done and was up front and honest!!

The sales went smoothly and Ashley was very helpful. The furniture will arrive and be assembled on Wednesday 31. I hope that goes really as smooth.

We wanted a chair table with chargers. Joshua helped us get what we wanted.

Dominic was very helpful and professional! He put me at ease right away! You've a great future as a salesman!

Great experience

Amazing experience, Diane is great, Great prices

Found Ashley’s Furniture ro have a good selection of furniture and pricing. Our Sales Representative was professional, and helpful but not pushy. Overall a good experience with the store.

Will not order from again. Refused to deliver items even though I have proof on THEIR paperwork the order was to be delivered.

Found what we needed, had a small mistake which Diane took care of. Great experience spending my money, but don't expect any help from any associate on the weekends if you buy something off the floor. We bought a desk and not one single associate would stop laughing and having a great time with themselves to assist me with loading it. I had to wait on my wife, who was paying. Only two customers in the entire store and roughly 8 or more sales people. It was really sad that not one of them would even walk over to say "can I assist you with that", especially since they dont have warehouse people on the weekends. Guess laughing and chatting with other sales people was more important than customer service. It was the perfect example of "it's not my job".

Ashley was absolutely wonderful!! I described the styles I was interested in and she walked me all around the store and suggested the perfect items for my home. I got a coffee table and end tables set and a set of lamps to go with it and they were very affordable. Highly recommended!

Excellent help from our salesman and they were willing to work out the best deal for my budget. They were more open to be flexible with pricing than other furniture stores we checked in the area.

Nate Jackson was superior in product knowledge and assisting my family with new furniture to take care of us for the next decade he made sure we understood what we were receiving the pricing and the available finance options if we so choose he also made sure to give us a store contact to make sure delivery is smooth and seamless

They know what they are talking about, and try there best to help you.

I want to THANK, MR. N. JACKSON, my ASHLEY salesman in working really harrd to help me get the furniture I needed and at a reasonable price (as well as MS. KAYLA). These are two wonderful empolyees of ASHLEY on GUNBARREL ROAD in CHATTANOOGA, TN ((YOU MUST SEE THESÈ TWO PERSONS TO HELP YOU). GREAT JOD YALL!*****

Nate was great! Very helpful and a great person to do business with.

While Paula was awesome, and she done what she could to help us, I have several issues. 1. Inventory. The recliner I wanted had a delivery time of 6 to 8 weeks. Supply chain issues should not be a problem at this point. Especially for a company who makes their furniture in North Carolina. 2. To much fine print. Example 35% off ad, no mention of with a purchase of $1,000 or more. Or if you want 0% interest you can't get the 35% off. 3. And free delivery will never happen.

Dom was our sales person and he was new. He greeted us as we came in and made us feel welcomed. Where Dom was new he didn’t have all the answers but willingly brought other sales people in to help answer questions that he did not know. All the sales people were eager to help us and Dom but did not try to take over Dom’s sale, which is not usual in a commission only business. Dom did a great job of helping us find the best pieces for our house and the team did a great job of supporting their new team member. Thank you for a great experience!

Great service! They didn’t hover, but were great with any questions.

The salesman was very helpful with my order.

Kim did an amazing job helping me furnish my new home. I would highly recommend her and Ashley Furniture Outlet for not only excellent service but also a huge savings!

I came to the store to purchase a sectional. I knew exactly what I wanted and had a previous quote (from another Ashley location) for the furniture. The sales associate, Joan, located the item and honored the discount of my quote. The only reason for 4 star is because Joan was new and the whole process took longer than anticipated. Overall, great experience!

Beautiful furniture

Had wonderful experience with Joan your salesperson and management would tell everyone don’t buy till you go to Ashley, took two of my grown children with me and they were vey impressed with sales person, management and furniture too. Great store. Ask for Joan she really is helpful.

Had a great experience with Nate Jackson and will definitely return.

The salesman was great and helpful.

Our experience with Ashley Furniture was an easy visit. J Fred was the business associate we met. He was very helpful and very knowledgeable with no pressure from him to buy. Happy with our whole experience.

Let's start off with talking about the used car dealership mentality at a furniture store! Ordered a sectional, two end tables in a rug 4 months later I only received two end tables in a rug so I cancel my order for the sectional but they continue to charge you exorbitant fees above and beyond what your paper of receipt States do not do business with this company as you will have it on your credit report and you'll have to fight for months to get it off because they are doing unfair practices I'm in the middle of legal battle at the moment with these people

I had the perfect experience at Ashley Furniture. It was all due to my sales person Diane. She was amazing. Helpful, knowledgeable. She wasn't pushy, she genuinely wanted to make sure I was happy with my purchase.

Very good people to do business with

Nate was a great salesman, very helpful and knowledgeable

The sales representative was friendly and worked with us to get what we wanted at the best price.

Great variety of products with good prices Randy was the best

Nate was our sales rep and he did a great job helping my wife and I secure a dining room set. He gave us a great price and was very helpful and welcoming. Made the entire experience easygoing.

Great customer service. Joshua Boyd who helped us was very knowledgeable and professional. Definitely will be back for future purchases.

The sales Agent Randy was extremely helpful and professional.

Definitely cone to Ashley Home Furniture if you are needing new mattresses and/ or furniture. Randy Eller was so helpful getting us the mattress ordered to meet our exact needs… he was so patient & not pushy at all. And their mattresses come with a great warranty if you buy the mattress cover to protect it… there is also a 90 day trial period where u can return the mattress & exchange it for another if u don’t like how firm or soft it is. I would highly recommend Randy as your sales associate… I will from now on be asking for him every time!!!

Ashley Furniture always has a great selection and pickup from the warehouse is easy.

Great experience! Diane was very helpful, efficient, knowledgeable and made the shopping experience very easy. Thankful for her kind help.

Wonderful and warmly welcoming environment . We met Rob and was amazed by his knowledge, and his comfortable approach. Keep up the good work.

Quick friendly service. Will definitely be back!

Nate as Ashley's furniture store was very helpful and informative.

Can't say I'm impressed, with the so-called white clove delivery service. After waiting 4 months for delivery. Nor, trying to get anything resolved under warranty. Also I've been trying to get someone out for warranty work , but to no avail.

Super fast service from Diane. Found exactly what i was looking for after shopping at 6 other stores. Our visit to Ashley was a success. And… on sale!

Johnny Totten was fantastic. His approach as we walked in the door was just a chill older man looking to narrow down our search. He took us right to what we wanted. He let us sit and feel out the furniture as long as we wanted too. No push salesman attitude. We will definitely call ahead to make sure he is there when we go back for our bed frame.

Great shopping and purchase experience. Delivery went very smoothly.

My sales person Josh was wonderful. Low key and helpful. Helped me find just what I wanted at a good price. Haven’t received item yet so can’t commit on value

Any did a great job!!

Randy Eller is a phenomenal guy who helped us find the perfect furniture for our needs and gave us a great deal! Ask for Randy.

Ask for RANDY ELLER! Easily the best experience shopping for furniture. This guy is who you want.

While they may be a little more expensive than other places you can go the quality and build feels better than the cheaper stuff. They also have a great warranty for their products. We worked with Josh in getting everything we needed. It was a great experience there was no pushiness, just checking in to see if we needed help or questions every now and again. I would be comfortable recommending you come here or at least give Ashley Furniture a chance!

Randy was an excellent salesman and pointed me in the right direction of what I needed. He was not pushy at all and was incredibly helpful. He’s also got awe-inspiring skills with discount codes, as well as a great conversationalist while you shop. Made my experience very easy!

Sales lady was very helpful- I got a very good deal on bar stools that I had been wanting to purchase. They matched another stores sale price for me. My experience with Ashley has been positive.

Ashley was amazing. She walked me through all the different options for a mattress. Spend time with me did not rush me with a decision. Very professional. After leaving store I got a text within an hour or so about delivery, easy to schedule. I’ve always gotten top notch service when buying from Ashley Furniture.

Great service and got a great price

We had a very good experience at Ashley Furniture when purchasing our sofas and recliner. Our salesperson, Nate Jackson, was very helpful with our purchase. We will definitely buy from Ashley Furniture in the future.

Great customer service. Ed was fantastic. Not pushing. Kind and helped me find just what I wanted

The saleswoman at the store Wafa was very knowledgeable very professional. She helped us so good to determine what we need and she did it well.

Randy was an awesome sales rept ! Explained everthing in detail! Great Guy

Has a good variety of quality furniture with knowledgeable staff to work with.

After eating out with a girlfriend, we went into Ashley “just to look” at outdoor furniture for my new deck. Ben welcomed me and directed me to the outdoor furniture section. He was attentive without being pushy. He gave me just enough space to browse but stayed close enough that whenever I had questions I didn’t have to go looking for him. I made one turn and saw exactly what I wanted! Immediately I pulled out my graph papered layout of the deck. Ben knew I was serious then! He was very helpful as I strategized what basic pieces I needed to purchase first and checked measurements to make sure the pieces would fit on my deck. The Memorial Day sale was in progress so I took advantage of the opportunity to save. I am very happy with my purchases which will be delivered in a week. I will be returning to Ashley Homestore soon. Thank you Ben for making my shopping experience so enjoyable.

I loved Ashley furniture, and doctor Bryan was amazing , he is perfect for that’s job because have patient, dedicated and really good for find the best option.

The movers were knowledgeable professional and kind

Everyone was so so kind, and so helpful from beginning to end. They had amazing deals on everything! Highly recommend shopping here for all your furniture needs.

Best experience ever! Nate gave me the best deal on a bed!

I am changing my score. I had 5 stars for the fast and good service in store, but the couch we got is broken on delivery. The deliver guy would take it back and said he needed a ticket but signed our name for the delivery. We contacted the store and they said they would be on it, but after two months we’re still here with the same couch. There’s been back and forth with the store and the service center and no one cares but we are paying for a broken product. So not buy here. The sales team is great, the rest is not and that kills everything that was good about our first experience.

Definitely a 5 out of 5. I always have a pleasant experience when visiting the store and working with Nate. I am very appreciative of the excellent customer service.

We visited 4 furniture stores today and were, by far, the most impressed with this one. Their options were great and better yet, the prices were a lot more reasonable. The sales team, especially Brian, was super helpful but not at all pushy. I'd definitely recommend this store to friends.

Good price, salesman was very knowledgeable and courteous.

I called and asked about the Memorial Day deals and I was informed one thing, got to the store and it was something else. The 2 salespeople that helped me were very unprofessional! One of them was talking about customers. I cancelled my order the next day because come to find out they didn’t give me interest free for 24 months. I had to call customer service 3 times to get someone to cancel me! I was still getting calls from delivery to set up a time. I had to go to the store 2 times to make sure it was cancelled so I could stop getting calls for delivery set up. I do not recommend Ashley! They do not have it together!! The mangers I spoke with were nice and hopefully it is handled now.

I’m disappointed by Ashley furniture. I bought a couch in late 2021 for over $2,000 and my wife bought a 5-year warranty on our sofa and 2 years later I have an issue that needed to fixed and they said they the warranty is through an outside group and they can’t help me. I wasted $300 on that warranty that I could have used to fix my sofa. It just feels dishonest if your store offers a warranty to fix something, and it’s through another group that refuses to fix something reasonable. If I buy the warranty it should be through your store and be fixed if there is an issue. I talked to a supervisor and they said that they can’t help me. I won’t ever buy anything from this place again I’m very disappointed.

I just went into Ashley to look. When I walked in Diane O’Rourke handed me a flyer with the deals they had going on and told me to let her know if she could help in any way. We were never followed by sales people or pushed to buy anything. We ended up finding a dining room table we liked and Diane took care of us right away and answered any questions we had about the product.

We had a great time picking out a couch yesterday! Our sales guy was great and patient with me.

Nate was great to work with. Look forward to getting my new furniure.

Wonderful shopping experience. Nathaniel Jackson was very helpful. He went over the variety of recliners that were available, options, and pricing. He has a great personality. He listened to what we wanted and we got the recliners. We liked the store. Easy to get to and clean.

Was not overly impressed with service wasn’t until I said the chairs were less expensive at another store that she lowered the price paid in cash for purchase and thought it was odd I was asked for drivers license and credit card then wanted to pick up my purchase and was given an unreadable copy of map and went to their warehouse the really nice person was the guy who put this furniture in the truck for us. Not sure what the white lab coats are about. Probably my shop there at Ashley Furniture

The associate was very patient while I made a big decision. She was helpful and informative!!

Ed was great and he made everything possible. We are looking forward to coming back and showing more with Mr. ED

Was disappointed that the warehouse was closed on Sunday. Just lost a sale.

Rob was very helpful and helped us find exactly what we were looking for.

Rob was our salesman. He was awesome! Friendly, outgoing, very helpful.

The assistance that I received from your very confident and professional staff was more than useful in my decision in purchasing your product...Thank you for a job well done...Willie T. Edmonds

I was greeted with a warm, infectious smile by Diane. She and I worked really well together and she made the process super easy. After talking for a bit, she and I had similar stories and I’m thankful that God put me with her. I actually prayed for a salesperson and HE delivered, she was amazing to work with and we now a bond. It’s nice to work with someone who believes in Jesus and relies on her faith to make it through everyday. Diane is a blessing.

I had a great experience with the Ashley sales rep! Robert was friendly and helpful without being pushy and really listened to me. He'll get my future business.

Staff are friendly, patient, and knowledgeable

Joshua was great! No high pressure. Looking forward to the delivery and being able to be comfy at home on the new couch

Great Experience! They were super quick and helpful and got me exactly what I needed. Highly recommend John!

Overall great experience at Ashley Home Store. Wafa assisted us today, and was a pleasure to work with. We got exactly what we were looking for and very happy with our purchase.

Benjamin was fantastic in helping us buy our new dining room suite

Had the bedroom to suit I was looking for at the price I wanted to pay.

This was the last straw for me. Ashley Furniture has officially lost my business. It’s very disappointing because they have such great products. R.I.P.

Wafa was a delight to work with!

Doc Brian was really great. Have not purchased any furniture in a long time, and he made it as seamless as possible. Very professional, knowledgeable and even relatable. Now if everything goes as planned, I will be an exceptionally happy customer

Great service

All good

Kenny James was an excellent salesman. Good job well done. The three delivery men were the top of the line. They were really great.

They where very nice and helpful they negotiate the prices and made the items more affordable. We will continue to business with Ashley furniture.

Amy did an excellent job helping me!! I appreciated her helpfulness without bring pushy!!

Wonderful experience!!! Very pleased with my bedroom purchase! Thank you 😊!

Great customer service and attention to our needs plus more. Will be shopping with them again.

Brian did a great job meeting me at my price point and explaining how well Ashley's furniture holds up. I've been buying Ashley for years and will continue to do so!

I am very happy with the service and the attention I received. Joshua was very patient and helped me find what I was looking for,

The store is clean and well organized. The representative "Rob" was extremely helpful and knowlegable about all the items we had questions on. Highly recomend ROB

Incredible staff

Great staff!! Sales staff listened to what I was looking for in my purchase. Answered all my questions. Great buying experience.

Nice products, great price for items on offer, friendly staff, smooth purchase experience. The warranty they offer really stands out. If you don't claim during warranty period, you get your warranty payment back as store credit.

Just bought 2 pillows but the service was excelkent.

Had a really good experience with Nate Jackson I’ve been buying from Ashley’s for almost a decade now and I always work with him

Excellent customer service all around.

Benjamin was awesome to work with . Great price great people

A great, convenient location with tons of selection. We will definitely go back for any of our other furnishing needs. Randy was very helpful to work with!

Love Randy Ellet

Great selection and excellent service.

Nichole was wonderful in helping me order my new bed. She spent extra time and effort in getting a senior citizen through the process. She went the extra mile to get my mattress cover to me. Thank you Nichole.

Randy Eller gave us wonderful buying experience today. We will recommend him to anyone buying new furniture!

Smooth experience shopping for a chaise lounge. Great prices, selection and help from experts Ed and Brian!

Let's start by saying the Ashley Home Furniture Store is among the worst places I have ever received furniture from. The person was named Walfa, and she was very talkative and pushy, especially when I got the extended warranty. I finance my furniture through Acima, and my Acima representative is named Kay. I have been going back and forth with Ashley's Home and Acima about canceling my extended warranty and showing the credit to my balance. I have been dealing with the back and forth since December 2023. I talked to Darel, the general manager, and Ben, the assistant store manager. I am always told someone will reach out to me, but I am always the one reaching out. I called Ashley before I received the furniture, saying that I wanted the extended warranty canceled, and I was told that it was canceled, but that never happened. Then I went inside the store and spoke with Wafa, and she told me I couldn’t cancel it, so I called customer service. They told me I could, but then I was told I needed to go inside the store to cancel it, and I would be going back and forth for over two months. I spoke with Ingrid, who works at extended warranty who confirmed that the warranty was canceled, but Ashley still expects me to pay 2000 plus dollars to Anima. It shows that I owe 2,009.60 dollars, which is wrong because the warranty was $399 plus tax, which should be credited back. I want to pay off my furniture and be done with this. I repeatedly asked to speak to a district manager, but nothing happened. The last update I received was when I called and talked to Ben; he said he issued another ticket for someone in cooperate to fix it.

Very clean, great salesman he was very nice. Will be buying from Mr John again . Thanks

Good friendly service but only told that i have to wait 2 weeks for delivery after I paid left a bitter taste…wont see me again. Then 1 day before delivery I get a nonchalant oh it will be 2 more weeks cause it didn’t make it to the warehouse! Pathetic service! How can I give zero stars?

Our salesman, Brian and other personnel were very efficient. We'll be back. Thanks

Ashley was my second choice for furniture due to price. I was surprised with the matching online pricing. Thanks John for going above and beyond to find my account. Also, the fact Ashley had availability of recliner in a timely manner. Delivery date was sooner than expected. Online shopping is great but you still need to see and experience the feel to be sure. Thanks Ashley.

Loved the customer service. She was so nice and helpful. Would recommend Ashley’s to anyone looking for a new home Furniture

Waffa was amazing! She was knowledgeable. She stayed with us throughout the entire process. We were able to find just the right mattress for us! Thanks to Waffa, Kay, Darryl and the whole gang!

Randy was amazing!

We had a great buying experience! Our salespeople (Ashley) was exceptional. She made sure we were aware of all the sales and special deals that were available. She made the process very easy.

As always exceptional service. Highly recommend Ashley Homestore.

the visit to the premises went very well, the seller was attentive and very patient, we bought our room and we are very satisfied with our purchase, the ideal place to furnish our house

Diane was fantastic! Extremely helpful in helping me find exactly what I needed.

Rob was honest with answers and outstanding salesperson.

Great customer service from Nate. Helped me when I needed it, showed me a few good options, but let me make my decision when I was ready.

Warranty on their furniture sucks..I bought a recliner in January..It broke 3 weeks later..I've been waiting on parts since the end of Jan..It Feb 26 ..still no parts and seems like Warranty department is giving me the run around...Do not buy furniture from this place furniture is a very bad cheap quality

Darrell is always helpful and very knowledgeable at Ashley. I have purchased several mattresses from him and will continue to in the future.

Professional

My family recently visited ashley store and had an exceptional experience thanks to our salespersons Nicole and Wafa. From the moment we walked in, Nicole was warm, welcoming, patient and incredibly knowledgeable about the products.

The experience was great! Not pushy at all! Ed helped us out very much!

Very pleased with the service The sales lady was very kind and did an exceptional job at getting us exactly what we wanted at a very good price

Al was very helpful!

Wafa was great and easy to work with! She was always around close to answer questions…but allowed us our space to shop around. When we were ready she made the purchase seem less and stress free!

Great service

Benjamin was very helpful in showing us around the entire store and helping us select appropriate pieces for a small one bedroom residence. 👍

The sales team is amazing and they did everything to satisfy my needs. Thank you. Definitely will buy again from this merchant.

Wafa and the staff were amazing. The prices were great, but the service and kindness were even better. Thank you!

Although we entered Ashley Furniture only planning to browse, my husband soon found a leather recliner he loved. We eventually found a sectional that worked well with it. The selections to choose from would fit any style and taste. Additionally, Randy, the salesperson, was extremely helpful and knowledgeable, but not pushy!

I've shopped at the Chattanooga store since moving to northern GA about 3 years ago. We've outfitted a living room, breakfast nook, guestroom, and entry way! We decided it was time for a new mattress and we wanted to go from queen to king. Although our bedroom furniture is all Ashley, we have had it for about 10-plus years, and with getting a larger mattress, we'd of course need a new bed frame. I was VERY happy to find out Ashley still makes our set, so all we needed was the bedframe. I wasn't aware they also sold Tempeurpedic mattresses, so I was VERY happy again that we could get everything we needed there. Ed and Brian were WONDERFUL (who knew mattresses are so high tech now?), and helped us make a choice I know we will literally sleep soundly knowing we made a good choice! We also got in on the Presidents Day sale, and qualified for free financing. I'm excited to get our new bed and am very grateful to have such wonderful people at the Chattanooga store - it's why I always go back when I need something, and I know I will again!

Very beautiful store and furniture. Joshua was helpful and knowledgeable and went that extra step to make sure we got what we were looking for. Didn’t feel pressured.

This was our second time buying from Ashley Furniture. KD was an excellent salesman. Knowledgeable. Not pushy. Listened to what my wife and I were really looking for. Patient with our two wild sons who were helping us pick a new sectional couch. We were very happy with the quality of our first purchase from them about 8 years ago, hoping for the same with this one.

Ashley (sales rep) was great and so was the furniture store. Quick easy process. We love our new dining room table.

Great customer service!

Benjamin was fantastic….

Ashley was awesome! Pain free and fast!

Efficiently helped make the deal and pickup easy.

Well I will start from the beginning lol. Tryied to charge me full cost for new rug that was laying under are feet as i am about to pay lol only reason figured this out they told me i had to take it with me. So i said not buying that for 799.00 they gave me half off. Talk to sales person get everything I need ordered which I was told asap. Well fast to them is weeks on top of that will be 3 different deliveries to get my order which turned into even longer. Here I am on second delivery and now the TV stand missing a door. To cut it shorter was told would be delivered February 3rd now February 7th . My tv stand door is basically a month out. Don't order from here go some place else FYI there chat bot with call you a million times even after delivery scheduled.

Brian was very helpful and provided great customer service!

The showroom was lovely. Within minutes we were in the hands of a knowledgeable sales associate who immediately showed us the bed we had seen on line and were interested in purchasing. He confidently answered numerous questions concerning the product and the store's financing options. The manager and Josh worked together to get us a great deal on a new mattress and even bed linens to go along with our new bed! We would highly recommend shopping at Ashley Furniture at Hamilton Place to everyone.

(Translated by Google) Very good service, excellent. (Original) Muy buena atención, exelente.

Best furniture shopping experience I’ve ever had! Staff was super friendly & knowledgeable and was able to get me exactly what I was looking for.

Great sales people. Friendly atmosphere.

Nice selection. Too pricy for me.

If the furniture is damaged or not functioning correctly, Have them take it Back! I bought a reclining love seat on Black Friday of Last year and i'm still waiting for a warranty tech to show up to repair. I'm dumbfounded at how difficult this process has been. Multiple calls over the past 2 months. At first , they want you to wait on possible parts the tech might need to be shipped to your house and now that the parts are here, i've made a 6th phone call and i still don't have a date on when the tech will arrive. They might need more pics and they will call back when the check with tech's schedule. The entire process is dysfunctional. Hope you have the patience of Jobe.

We really enjoy talking with Mr Robert Ball the sales person than shopping. He made us happy with our pick. We definitely come back in near future.

Wafa was an amazing associate. She took her time with us and was very knowledgeable!

I had a great time. Nicole Howard was such an amazing help through everything we did. She is so understand and has an amazing personality. I will definitely come back with any needs I have, and I will ask for her!

Excellent Sales Rep Ms Wafa, great Customer service. Very informative About products.

Wonderful

Amy was so kind and helpful. She immediately made me feel very comfortable. She patiently listened and guided me through the store until I found the best furniture for my home. Hang on to her!

Associates were very helpful with our purchase. They took a lot of time showing the different selections in which we were interested.

Very friendly and helpful.

Amy was very patient and did a great job of showing us around until we found the perfect sofa and loveseat.

ED AND RANDY, EXCELLENT CUSTOMER SERVICE

Ben was very helpful Great job!

They are very attentive and friendly. I made a very good deal and my delivery was free ☺️

The salesmen at Ashley's are awesome! Great customer service! I will be back when I need more furniture and accessories!

Great selection and prices. Go to Hixson store and see Jay the manager!

Very knowledgeable, helpful staff. Made my purchases in less than a hour

Nathan Jackson was super cool and helpful. He helped me pick out a couch and a couple other pieces for my apartment. We got to talking and it turns out we went to the same school growing up. If you’re in Chattanooga and need anything furniture related I’d definitely recommend going to see him.

friendly and immediate greeting. great place,great folks.tyvm

The Ashley furniture store is the best place to buy your furniture u need. If u don’t know how to get what u need they will help you the best way they can offer u. And the prices are fair for us the customers the bestttttttt u can find in Chattanooga TN come and check It out yourself you won’t regret it 😎😜👍🏻👻

John Totten was excellent! He helped my family and I pick out the right furniture for my apartment.

Ashley employees and one of their managers are running a shady business. Beware! I purchased a VERY expensive adjustable bed, mattress and mattress protector last summer with a delivery date scheduled for a few days out. Within a day, the delivery was pushed at least 2 weeks. I had just gotten out of the hospital and needed the items by a specific time, so I ended up needing to cancel the order and found the exact same items and purchased from a competitor with no issues. When I went to Ashley to cancel the order, everything seemed in order. It wasn't until 2 weeks later that I realized my credit xard was never refunded over $7k that I was owed!! I filed a report with my credit card company and for MONTHS, Ashley kept pushing back saying I received the items. They finally conceded sone but continued to push back on about $400+, stating I had taken the mattress protector, which I did not. Everything was to be delivered together. At every turn, Ashley lied. They lied about having the items available. They lied about the delivery date. They lied about refunding my credit card (and even gave me a bogus return receipt!) Then they lied about me taking some of the order, which was untrue. Their competitors had warned me that Ashley was difficult when it came to returns, but I had no idea how bad it would get. It's now about 6 months later and my credit card company still hasn't informed me that this has been resolved. I will NEVER shop there again, and I warn everyone I can to avoid Ashley in Chattanooga. Go anywhere else. Rooms2Go was great and easy to deal with. They didn't haggle on the price and made the shopping experience easy.

Wafa was fantastic! She made our experience wonderful. She was very knowledgeable and helpful.

I really appreciated that the sales associate met us at the door, informed us of current sale options, and then pointed us in the right direction so we could browse on our own. He was attentive without being right on our heels the whole time. Great service. Will definitely shop here again.

Amy was very helpful and the others were very welcoming.

I have no idea how they have high reviews. Or maybe I just have the worst experience. Bought a couch 6 months ago, and I'm still trying to get them to fix it. It was delivered with a lot of the stuffing missing out of one of the back pieces. Not sure why they even let it out of the factory like that or set it up in my house like that. I had to request they fix it. They sent me a box of stuffing and then eventually a crew came. The stuffing that was sent was not enough to fill the couch. So then I had to ask for more stuffing. This time they sent two 5 ft boxes full of the stuff. Excessive. The second repair person that came ended up breaking the zipper while trying to stuff it. I am now waiting on a replacement of the whole back piece so they can come and replace that. When the last repair man was here I tried to give him one of the boxes of stuffing and told them they sent me way too much and he said he would take care of it. I just found out that "taking care of it" means just setting it in the side yard of my house. He didn't even take it with him, he just threw it in my yard. I can't believe I can spend this much money on a product and get this level of service. This a shame. I'm sure no one will look at this review, but just in case, please help me! I need a refund! This is not ok! Finally got someone from customer service who was able to help. Talked to at least two dozen people there before finally getting help. Bumping up from one star to 3 stars because with the small refund I don't feel AS ripped off.

If I could leave no stars I would. They are unprofessional people and have the worst customer service. We bought a whole king and queen bedroom set back in November and when they delivered the chest, night stands, and dresser we noticed they were all damaged and scratched. We let the delivery guy know and he took pictures and told us to call our sales rep so he could get someone to come fix them and if it wasn't fixable we could request to get a new one. After a couple of tries of getting in touch with Joshua and the manager they were able to send someone to fix it. After the service call, the damages and scratches were more noticeable than before. We called Joshua and even texted him multiple times and his response every time was that he was on vacation or that he would get the manager to call us. We've even left multiple messages with the person that answered the office phone and as of now we haven't heard anything back. We have even gone to the actual store and they are never there and we get told they can't help much only to pass the message around. This is ridiculous and the shadiest people that I've ever purchased from. It has been a couple of months now and we have not gotten a solution. I know for sure not to buy from them again!!

Joshua was very helpful and took the time to help me find just what I needed.