Ashley Store Chattanooga, TN

Ben worked very hard to help us with furniture still within our budget.

I bought a couch from them and the bed on it is so uncomfortable I will never buy anything else from them

Thanks Ashley for taking care of Me and my wife.

Ashley store on Gunbarrel was an amazing experience! Rob was so easy to work with and really went above and beyond meeting our needs!

Worst customer service in the history of customer service. They will tell you they will support you after the sale, they will give you the run around. They sell you a warranty, they lie to you and give you the runaround. I would never recommend any purchase from this sham of a company.

Met with John in sales. He was helpful in assisting us to find a TV stand piece of furniture. He showed us several pieces and we bought one that was perfect. He offered to stay late to help load it but came back the next day. My experience with Ashley Furniture was good.

Went into the store tonite got over half way around the entire store before any one acknowledged my presence. Finally a lady came, said she would be around and check on us. I found some pieces I was interested in, she was no where to be found. Yet, she (AMY) was sitting at a table chatting with her employees rather than helping customers. I anticipated making a purchase. I walked that entire store again, no AMY. I made it all the way out the door with out even yet any other employee asking if I needed help. This store lacks the empathy of customer service, with the treatment today it’s no wonder the store was empty because employees had no interest in helping customers.

Dominic met us in a living room and we enjoyed our visit at the Ashley store from there. You would have thought we were in our home with friends. Thank Dominic for a job well done.

The salesperson was nice the delivery was fine.. I've only had the couch for 5 days it's a sectional the most uncomfortable sofa I have ever had they won't let me return it and get something better it's very upsetting to have a new sectional it may look great but it feels like ???

Dorothy was very helpful and helped us pick out the most comfortable couch!

Furniture quality is great. We like our sales rep and the manger. The delivery and set up is not the same quality as the rest of the brand. 1st delivery: swirl marks on top of the table and a recliner that pops when you open it. 2nd delivery: left dirty marks all on the top of the white headboard.

Very good shopping experience! No high pressure sales, just thoughtful assistance. Great prices and great quality!

I was wanting a new recliner & they had a Black Friday sale going on, so I found a brown leather recliner that was electrically operated, which I was skeptical about, so far it's been great, the salesman was knowledgeable about it his name was John & was able to get it delivered on the next Saturday when I was home & the delivery kept me informed when they would arrive, worked out perfectly!

Great experience. Leo and the team did a great job helping me pick out the right bedroom suite. They were all super knowledgeable and friendly and helped me find what works best for me. Thanks so much for all of your help!

The store is great. Ashley’s customer service at a corporate level is the worse I’ve ever seen. Right after we ordered a lamp corporate discontinued it and yet refused to give us any information on our order. We kept being told our order couldn’t be traced. Then 4 weeks later we were told it was discontinued and we couldn’t get a refund for quite sometime. We went to the store and we left with the floor model. They handled this very very well and we’re very nice!!

Worse store ever go somewhere else! Bought furniture came defective and Ashley refuses to fix it over 3000 dollars for junk! The store manger refuses to talk to me and only wants to send me to a foreign based customer service line that does nothing. I am suing to ge my money back! Never again!

This was a very quick and simple transaction. We knew exactly what we wanted (style, colors, design, etc.). The sales rep took us directly to the options available, with no pressure to upsale anything). Within 20-25 minutes, we were done.! Now to wait for the furniture to arrive at the warehouse. 🙂

Dorthy was extremely helpful and a true professional

Bought from Ashley on 11/3 because they promised we would have it the next week which guaranteed we would have it before thanksgiving. Took 3 weeks to start getting our furniture piece by piece. The automated system, without warning. cancelled delivery of 1 piece on the day we were expecting it. 4 days after thanksgiving we are still waiting on a piece. Now saying it will not be delivered til 12/16.

This was an experience and evening with changes was able to get items very pleased with and store representative Devon made sure was well taken care of.

I always shop at Ashley’s Furniture. They always see to have what I need. I recently needed bar stools and they had exactly what I was looking for. In and out in no time at all and delivery was quick and seamless.

I made a recent purchase at Ashley Furniture off of Gunbarrel and had an amazing experience. My husband and I were immediately greeted by Phillip with warmth and enthusiasm to help us. Later Wafa assisted us with finding the perfect mattress for us. Both were kind, professional and highly knowledgeable. As Wafa and Phillip were checking us out, there was a coworker who was also getting ready to check out another customer. Their coworker seemed annoyed that it took me a while to sign the electronic documents and then she about snatched the machine from me so that her customer could use it. That was very unprofessional and I am so glad that she wasn’t assisting us because I would have not purchased anything with her attitude. There were a couple other employees who didn’t even speak to me or acknowledged my presence. God truly blessed us with the right people to help us that day. It’s sad that some people have the most hateful hearts and while they think they are hiding their feelings, it always comes out. Thank you Philip Wafa for your kindness and professionalism.

Huge selection to choose from. Quick and easy transaction

Amazing!

I had never been and I have to say I expected better quality furniture. A lot of the stuff was at about IKEA level, with a few exceptions.

Bad experience. I ordered a sectional and the middle piece was discontinued or do it said on my email. They arrived to deliver a partial couch. Now I have been to the store twice to either get my money back or check on the missing piece. No calls back and I can't call the store because it goes straight to customer service in the Philippines. Font name the mistake and buy from this company!

I recently moved into a new house and went to Ashley to buy new furniture. The sales lady(Ashley) was the worst sales person I’ve ever dealt with. She acted like I wasn’t gonna be able to afford the things I was looking at. Well little did she know but I was gonna pay cash for it all. I left and bought my furniture at rooms to go.

Marco was very helpful. Very nice experience.

Kind, helpful and honest.

Dorothy was very helpful, knowledgeable about their merchandise, polite and professional. Very pleased with our purchase.

Excellent customer service, Dominic was excellent to work with. He was very knowledgeable and helpful. A pleasure to work with.

The sales person was quick to assist us in finding the exact mattress that we needed. Bonus for us - it was on sale.

Dorothy is the absolute best! She was extremely helpful and took great care of me. She listened to what I wanted and helped make it happen!

Manager and salesperson were a great help and gave us excellent service and a nice discount

John Totten showed us several living room sets. He was very knowledgeable, patient, & helpful in deciding on what we wanted. We bought from Ashley Furniture 13 years ago & was very pleased then & are now! They sell very well built furniture, made to last! Highly recommend!

We had a very pleasant experience at Ashley. Devon was so kind and so personable. She was so pleasant to talk to. We will absolutely be back to buy more furniture from her soon.

Wonderful experience. Wafa was great in helping le make color and size decisions and all staff were very friendly. Beautiful furniture for my new home.

Customer service really nice! Ashley herself was supporting me hehehe its joke but her name is Ashley too, really nice person!

We arrived knowing exactly what we were looking for and the sales person on rotation was Amy. Fortunately all she had to do was write the order(s) some were floor some were warehouse. First delivery was ok. Had scheduling conflict with second order was frustrated dealing with automated system so called her for some guidance. No let me check to see how I can direct you. Basically not my job, I can’t help you…I texted her after advising my concerns about her service and was told she wasn’t in customer service😮she was a sales associate. I advised I thought customer service would come with the territory to some extent. She also said she was sorry I didn’t hear what I wanted to hear? Just needed some direction! Long story short I don’t think this was a good representation of the caliber of employee we usually deal with at Ashley. New 4 bedroom house to be furnished and due to this experience it won’t be with Ashley

Leo was a tremendous help in picking out my bedroom furniture set and living room furniture. Thank you 😊

Very helpful

Knowledgeable sales person and good quality items.

Sale person was very professional &helpfully. I will be back soon.

Ben our salesman was great. He took his time with us and helped us get the best deal for what we were looking for!

Excellent customer service from Marco , We were in the store 3 different times with him. Zero pressure ease our decision. We are happy we visited and bought there.

The young man was very friendly and helpful. But then I had a problem with the credit people they that I was approved and then when we wrote it up they said I was not approved that was so confusing to me.

I spent over $2,000 at Ashley Furniture expecting good service and quality furniture, but this has been one of the worst experiences I’ve ever had. I scheduled my bed delivery and rearranged my whole day to be home for it. When the delivery team arrived, they couldn’t even set it up because the canopy rails were scratched and the wood was damaged. I immediately rejected the order and had them take it back. No one ever reached out to reschedule. I was told I’d get a refund for the delivery service, which never happened. When I called the store, a younger manager told me he contacted the warehouse and set up the new delivery, but he never actually did. I had to call back again, speak with an older manager, and he’s the only one who finally got the bed scheduled for delivery. Two weeks later, the new bed arrived, and one of the canopy rails was scratched again. The delivery guy said his supervisor approved leaving the bed up and taking the damaged piece to replace it. That was over a month ago, and no one ever followed up. When I called to check, I found out they never even ordered the replacement part. I had to explain everything all over again just to have it ordered. It’s been another week now with no update, and they’re saying it could take even longer. On top of that, there’s no way to speak with anyone in the warehouse who actually handles these issues. When you call Ashley Furniture, they tell you they can’t help because they “just sell the furniture.” Once they have your money, you’re pretty much on your own. This entire process has been unprofessional and frustrating. There’s been no communication, no accountability, and no urgency to fix their mistakes. I’ll never shop at Ashley Furniture again, and I wouldn’t recommend anyone else do it either.

Lovely experience shopping at Ashley's today. We bought a chair that was reasonably priced. Dominic was the salesman. Friendly and helpful. I will recommend Ashley's and Dominic to all my friends and family.

Great experience !!!

Very professional and customer service outstanding. Ms. Adam's showed me every sofa in the showroom, and very patient with me while choosing my sofa.

The chair is perfect. I couldn’t be more pleased.

Ashley was awesome!!

We were greeted by Ashley! She was awesome and very helpful!!

Ashley was very informative about what I was looking for and her patience was very visible with such an upbeat and positive attitude. Thank you Ashley ☺️

Great people and great prices! Excellent customer service and absolutely no pressure to purchase.

We can in Ashley’s with an idea of what we wanted to purchase, a recliner. In less than an hour the transaction was completed by a very courteous Sales Person, Mr. Marco. I was very pleased with my shopping experience at Ashley’s today.

Always excellent service at Ashley Chattanooga. Amy, our salesperson, was wonderful to work with. We were in and out in no time and are looking forward to getting our new dining room table and chairs soon.

Great experience, no high pressure. Easy to find anything you are looking for

Staff gave me space and time to look at couches and helped me finalize my purchase. Great service 😊

Marco was fantastic to work with! He really listened to what I wanted and helped me find the perfect couch, loveseat, and kitchen table set for my home. He made the whole experience easy and enjoyable. I couldn’t be happier with my purchase, if you’re visiting I highly recommend him.

Marco was very friendly! He wasn’t pushy like your typical furniture salesman. Got us at a price that we were comfortable with! We were very pleased.

Leo was very helpful and nice. He and his boss were able to locate a chair for me in the Nashville warehouse and have requested to have it transferred to Chattanooga so that I can have it before I need it.

Friendly Knowledgeable No pushy

I recently had the pleasure of working with Dominic at Ashley Furniture, and I couldn’t be more impressed with the level of service I received. From the moment I walked in, Dominic was professional, knowledgeable, and incredibly attentive to what I was looking for. He took the time to understand my needs, answered all my questions with patience, and guided me through the options without ever being pushy. His genuine care for customer satisfaction really stood out. So, If you’re shopping at Ashley Furniture, I highly recommend asking for Dominic Burkes. He truly goes above and beyond!

Went in with my furniture picked out from the website, slight snap with the financing but was quickly resolved. Very painless process.

Very satisfying. Harry did an exemplary job of explaining the process and how it worked.

We had the best experience with Devon. She was pleasant, helpful, knowledgeable and efficient. I would not hesitate to recommend Ashley’s and especially Devon. And I can’t wait to get our sunroom furniture!

JOHN was very helpful and nice he didn't try to force me into buying anything he was so polite

A+ service and Marco in the Chattanooga store was incredibly helpful and created a positive experience despite me coming in late at night.

I went to look for a couch that met my criteria. There weren’t any in the show room. Sales Rep said there was one in a warehouse that did. He showed me a picture of it on the computer. It looked good. It was delivered with discrepancies. Reference pictures. I sat on it and it was hard as a brick. Totally unacceptable!! I went to the store they said I couldn’t get a refund, I could get store credit. As previously mentioned there wasn’t one on the store floor meeting my criteria. A store credit does me no good. I’m seeking a refund. He said you’ll have to go to corporate. I’m hoping this review will reach them. He went on to say “what did you expect for the price, I have coffee tables costing more than what you paid for the couch” What kind of customer service is that?? I’m getting a replacement couch, the same one, hopefully minus the imperfections of the one I received. I believe I should get a refund and I’ll be on my way. Totally unsatisfied. I was never told that my transaction was un refundable!! This whole experience has been a nightmare!

It was a great experience. Brian was excellent. He explained everything in detail. Our first experience at ASHLEY. Can’t wait for delivery!

Great experience. The entire staff was friendly and helpful. Our salesman Marco was outstanding. Friendly, knowledgeable, and best of all, not pushy. He let us look around and decide for ourselves what we wanted. He made every possible effort to accommodate our needs. I would recommend anyone looking to purchase new furniture to check them out and definitely ask for Marco.

Leo was very helpful and we bought one of the items we needed.

I had the best sales rep. Ashley was amazing

Cheap mass produced furniture almost all of which is made overseas. Reminded me ov ValueCity.

Wonderful staff, willing to do what it takes to make the customer happy. I don't often buy furniture but honestly my last 2 purchases have been from Ashley.

Marco was so helpful and kind, not at all pushy. It was a great experience working with him.

Sooo excited to buy this new bed. My sales lady was sooo sweet and very helpful. I am glad to meet her.

PURCHASED A COUCH SET IN APRIL, HAVE BEEN TRYING TO GET THE BRAND NEW COUCH REPAIRED, LEATHER RECLINING BOTH SIDES. FILED A WARRANTY CLAIM WEEK AFTER IT WAS DELIVERED, STILL NOT FIXED AND LAST WAS TOLD THE END OF SEPTEMBER. THE LOCAL STORE MANAGER SAID HE WOULD DO SWAP/REPLACE, THAT THE SET WE BOUGHT HAD BEEN DISCONTINUED AND MOST LIKELY WOULD NOT GET THE PARTS OR FIXED. SAID HE WOULD ASK THE STORE MANAGER AND CALL THE NEXT DAY THAT WAS AUG 27TH AND STILL NOTHING, WOULD NOT RECCOMMEND PURCHASING FROM HERE THEY EVIDENTALLY DO NOT STAND BEHIND THE PRODUCTS THEY SALE AS THEY SAY THEY DO, WE ARE VERY DISSATISFIED WITH HOW WE HAVE BEEN TREATED AND THE LACK OF FOLOOW THRU WITH THE CORRECTION OF THE ISSUE WHICH WE HAVE BEEN TRYING TO DO NOW SINCE MAY 2025

Sales person was really helpful

My experience was very good! Thanks to my salesman John who took a lot of time Showing me sofas ,and was very knowledgeable.

Quick service. Worked with our delivery needs and found the exact sofa set we wanted.

Leo was helpful and knowledgeable .

We had such a great experience at Ashley Furniture thanks to our sales associate, Devon Lilly. My husband and I went in looking for a nursery chair—really just something I could sleep in while holding my baby since he hasn’t been sleeping alone very well. Devon listened closely to everything I liked and didn’t like about each chair, and she helped us find the perfect power recliner. It’s going to give me so much better sleep than any nursery chair we’d been considering, and the best part is that when we’re done using it in the nursery, it will still be a beautiful, comfortable piece we’ll enjoy in our home for years to come. We couldn’t be happier with our purchase or with the thoughtful service Devon provided. Highly recommend asking for her if you’re shopping at Ashley!

A Dream Come True at Ashley Furniture! Shopping for a new mattress can be an absolute nightmare, but our experience at Ashley Furniture was nothing short of a dream, all thanks to the incredible team of Major and Ms. Wafa! From the moment we walked in, they treated my wife and me with a level of patience and attentiveness that is incredibly rare to find. They didn't just point us to a few options; they took the time to truly understand our needs, listening to every detail about what we were looking for in a "dream" mattress. There was no pressure, just genuine care as they guided us through the different styles and materials. Major and Ms. Wafa let us take our time, trying out every mattress we were interested in, answering our endless questions with a smile. Their knowledge was phenomenal, and they made the entire process feel effortless and fun. Thanks to their expertise and, most importantly, their incredible patience, we finally found it—our absolute dream mattress. This wasn't just a purchase; it was a perfect experience, and we are so grateful to Major and Ms. Wafa for their outstanding service. They are true superstars!

Marco was very helpful and took his time listening to our needs and wants ..we bought 2 sofas and can't wait to get them home for our family... Ashley Chattanooga go see Marco he's awesome 😎

Salesman super helpful , great deals

Salesman was very nice and helpful

Great service!

Not overly pushy, more laid back than most. Overall good experience

Very helpful very informative very knowledgeable made the experience very easy and didn’t feel pressured sales lady was Wafa. She was awesome

A lot of delays. Promotional item was sold out. Completing paperwork and finishing the sale required four employees and 90!minutes to complete.. delivery of the product is delayed until the 17th . Advertised as delivery on or before the 5th. Poorly trained sales staff. Paying $100 more than I expected when I walked in the door to purchase product from online advertising. Financing was not the same as advertised Amount and terms? Left with some discomfort. On ten scale I would rate the experience as A four (4).!

This not my first time purchasing from Ashley furniture however, I had an awesome experience everyone was extremely professional and friendly. I got awesome deals with my purchases this Labor Day weekend. Thank you Harry for being such a awesome salesman!

Junk furniture, on 3rd recliner and warranty went out 2 weeks ago on it. Making so much noise. Sold as leather but it's not. Crap made in China.

Rob the assistant manager was great at checking in with us at the start and was there when we needed him. Didn’t feel like we were being pressured or hovered around while looking at furniture. Great experience will be back!

Rob was incredibly professional, while still being fun and inviting. He made the entire experience smooth, exciting and better than imagined. Ill be back for sure!

Great!

(Translated by Google) The service is very good Amy served us very well 😇 (Original) El servicio es muy bueno Amy nos atendió muy bien 😇

Harry was our Sales Associate and he was wonderful. He is very knowledgeable in all aspects. We will definitely choose Ashley again and will be asking for Harry.

Very helpful, Professional

I walked in, a women approached me and believe it or not, her name was Ashley, of course I made fun of her. I asked her where I could find the recliners. She quickly showed me. I made my decision in under 10 minutes flat and she helped me and I was out the door. She was quick and easy. Thank u Ashley, not the store the chick who helped me, Ashley.

Very positive experience here in Chattanooga! Our family came into the purchase after looking at a beautiful furniture set we found on the Ashley website. Working with Leo we found a better furniture grouping that fit all our distinctive needs and environment. Leo listened and worked with us to make it happen and was very well supported by his management. Thank you Leo for making the process simple, and entertaining.

After extensive researching and shopping, I decided to purchase at Ashley. The sales people were informative, not pushy, and very helpful. SHOUTOUT to Harry Fields, Ashley Fields, and store manager Darryl (I’m not sure of his last name).. They were GREAT.

Amey W did a fantastic job. My wife and I really enjoyed all her help. She mafe sure she answer all our questions. When I am ready I will be be back because of her and because of your inventory selection THANK YOU Amey

Excellent service

Very friendly and helpful.

Extremely satisfied. Wafa was very Informative and very nice. Will definitely be back.

I have bought different purchases from Ashley over the years and have been pleased with each of them.

Wafa was awesome, so helpful in choosing a mattress, she knew exactly what I needed when telling her what problems I was having with my back

Great customer service with our sweet friend Ashley

Thank you Marco. He was very helpful and patient with me in my decision process.

Wafa was great! Very sweet and helpful.

Marco did a great job!

Ashley our salesperson was great. Didn't hound us but checked in regularly to see how we were doing. This is the way it should be done!

Great experience! I am a 80+ years old widow shopping for a new bed and mattress. The young man and lady that helped me were very knowledgeable and gave me much information. I am confident I was able to make the choice that best suited me. I felt no pressure and truly appreciated their patience in providing me with a Successful and satisfying important purchase.

Really enjoyed working with Devon who was patient, tried finding me solutions for my decor situation and couldn't have been more knowledgeable of the financing process!

Had a great experience and Leo was very helpful in getting us the table we wanted.

Sales lady (Devin) was AWESOME!

Ms, Ashley was wonderful in assisting us. Didn't agree with the process of not knowing when our order would arrive, that wasn't a good feeling as a customer. Or even the tracking number

Wafa made mine and my fiancés experience one of the best i’ve ever had in a store, she was a fantastic sales lady and made everything so easy! Will definitely be visiting again in the future looking for Wafa!❤️

Sales Representative was very helpful

Great store and great service

Excellent! Amy Wheat is on it!

Great selection and some really good prices. Easy shopping in store with lots of help.

Everyone was very helpful & friendly especially Amy Wheat!

John’s customer care was awesome! We will be back!

Our sales agent was very helpful in making the purchase of our dining room table set as smooth as possible!

Sales lady was the best! Helped me decide what I wanted. So thankful!

Terrible experience. I bought a recliner and when I got it put together I could feel something poking my back through the back cushion. I had to take it back to the warehouse and get another one. The 2nd chair did the same thing. I got a completely different chair the 3rd time and it’s good. A lot of wasted time back and forth to the store and warehouse. I will never go there again. They messed my order up on the computer as well and tried to say I didn’t have any credit to exchange a char and I gave $1,000 cash for it… Don’t recommend the headache for anyone. Please go somewhere else and save your time.

Our store sales rep was excellent, however it’s extremely frustrating trying to contact the store to speak with anyone. Our rep had to provide her personal cell phone so I could contact her.

Amy and Darryl were fantastic to work with. Super easy and very understanding. Highly recommend working with both of them!

John in Chattanooga TN was really great! Helped us find just what we wanted for the right price.

If i could do a lower review I would. I spent close to 6k at the store for a temper pedic bed and box springs. We're absolutely NOT satisfied with the bed at all, its too firm and wanted to return it. I was told by salesman that IF not satisfied with it, and entire return could be initiated after 30 days. I now called and customer support stated that the box spring, frame couldn't be returned. As for the mattress, it will have to be initiated, however, they're trying to say "exchange" only. This is terrible support! All over, its stated that IF your not satisfied, they offer 6 months return service, even on temper pedics website. I've returned a helix and puffy, both had zero issues with refunding our purchase amount in total. I will never ever step foot in an ashley furniture store. Im a disabled veteran and this store can care less, they basically lie in store for the sale, then state that it cant be returned. Going against what temper pedic states on their website. Horrible company, DO NOT BUY from them!

The delivery was great, they knew just what to do & got it done efficiently!

Fast and efficient! Rob was a pleasure to work with. Will be back.

Marco was great. Friendly and not pushy! He took time to explain and answer questions.

The staff was extremely helpful in providing information to us about the products we were looking at. They were never in the least overbearing while they helped us.

Awesome service

Amy was kind, patient and extremely helpful. I dont usually like shoping for furniture, but she made it easy and fun

Rob was great to work with. Asked what I was looking for in a couch and then brought me right to one that matched all my needs.

Marco was wonderful ! He made the deal happen.

Salesperson was helpful and patient with us as we tried to decide what sofa to choose. Her sense of humor helped ease the stress. Delivery guys were awesome. I appreciate their respectful and courteous attitude. They were efficient and made our payment for delivery worth it.

Horrible experience! Would give zero stars if there was an option. Don’t believe these people… not the sales staff or the manager! I was told 6 weeks, then the week my full living room set was supposed to be delivered to the house my husband & I had been remodeling for 6 months… I was told they had the couch… but, I would have to wait 6-8 weeks for the love seat, end tables, coffee table & recliner. 🤬 I told them that was unacceptable & not what I was told when I spent over 4 thousand dollars. Long story short, they did NOTHING. I canceled my entire order, had them credit it back to me & went to Rooms To Go across the street. They saved the day! Had all my furniture to me in 2 days!

Amy listened to what I was looking for a found me the perfect sofa!

Excellent support Very impressed with Marco E. Thanks Marco you Rock!

My salesman was awesome… Helped me find exactly what I wanted without wasting any time!

Rob was amazing! He listened and found us many pieces of furniture we needed! He was fun, creative and had a wonderful attitude! Thanks Rob for a fantastic experience!

We had a wonderful experience at Ashley Home Store in Chattanooga! Rob was very helpful, and easy to talk to! We are very happy with our couch, and the deal that we got!!! Would recommend for anyone looking for quality furniture and costumer service!

Friendly salesman who knew when to let us walk alone in other words not pushy. Knowledge and helped us get what we were looking for.

Purchased a bed set, mattress/box springs and 2 pillows. everything by set to deliver all at once in a couple weeks. Got the nightstands, then the bed frame early. Got a call the box springs would be delayed and rep told me a week to a week and half the day before the delivery. I told them to hold the mattress and pillows so it could be delivered together. Was informed that pillows are never delivery and I would need to pick up in store, this is not what the sales rep told us. Then the mattress was delivered the next day even after talking to 2 reps to say to hold it for when the box springs got in. I called a couple days later about the box springs and they said they didn’t know when they would be delivered and gave me an approximate for 2 more weeks. They said the pillows were in the store being held for us so I drove there only to be told their inventory was wrong and 1 of the pillows had never been delivered. I still have yet to get my 2nd pillow and box springs after a month. Very poor communication and organization from everyone I’ve talked with.

The sales team was definitely good, grate and we really appreciate all of their help .

Wafa was extremely helpful!

Great atmosphere and no pressure. We always shop at Ashley’s. Associate Marco was amazing and was able to answer all our questions.

Very helpful, both sales reps. If I hadn't been shown the adjustable frame, I would still be comparing prices. That's what sold me. Thanks so much.

Such a great experience! Our salesman John was super nice and professional. Gave us 25% off. Will always show at Ashley.

Professional Easy to deal with

Very pleasant and made big effort to help.

(Translated by Google) Excellent service from Mr. John, I recommend him 100%. (Original) Excelente atención del Señor John, lo recomiendo 100 %.

Amy was incredibly helpful and got us set up with the perfect couch set that fit our needs!

The furniture you get from this place is all trash. You’re lucky if anything you buy lasts even a year then they want to go on about buying the warranties but when you go to use the warranty they don’t actually do anything for you. Then you try to get them to actually do something in the store and they tell you to call a number that leads to nothing. I wouldn’t buy anything from this place.

All is well.

We had a great experience. Mafa made it quick and simple. She answered our questions quickly and didn’t over complicate it.

Awesome Warehouse Man. Helpful.

Excellent customer service from Marco Espinoza. He is informative but not pushy. I bought new living room furniture that I’m waiting for delivery.

5 Star shopping experience with Devon! She was kind, professional and helpful with helping me decide on accessories I was looking to purchase and even helped carry them out to my car afterwards with a sweet smile. Go see Devon, if you are in the market for anything at Ashley.

Marco was absolute amazing. He’s took his time to make sure I was comfortable with my purchase as well as pricing. I have bought a few pieces from this store, but he was the first sales associate that did not make me feel pressured into buying anything.

Wafa was very polite and helpful. She quickly brought us to the items we were looking for and allowed us the time to make our decision.

Nate (Nathanial) was great. Friendly, not pushy at all.

We are 3x repeat customers! That says it all! Today we got a new comfy recliner for my husband! Thanks to Josh for being above the rest with your fantastic customer service!

Saleman and Store Manager worked together to make me think they were getting me the best price and telling me l had a 30 comfort trial. Then after buying this mattress and finding it wasnt the same as in the store and very firm (ordered soft) suddenly my mattress wasnt one that was covered under what they told me. Ashley will take your money and give every excuse to keep from helping after the sale. Buyer beware!!!!

Ashley did a wonderful job. She was knowledgeable of the merchandise and patient.

Go to this Ashley and ask for Wafa. Wonderful experience.

Got a couch and a love seat! Brian helped us out and was great.

We were met at the door by a staff member that stayed with us the whole time. She was very friendly and showed us what we were looking for. Left very satisfied.

Paula was outstanding. Very friendly and knowledgeable.

Great experience, Brian was great!

Miracle was amazing! She helped us every step of the way and was a pleasure to work with! She helped us choose the right furniture for multiple rooms!

Got exactly what I was looking for and free delivery

We loved our experience with Ashley! John was very helpful and friendly, got a quote for delivery and everything right away once we decided what we wanted. The sale process was a breeze!

Very good customer service, knowledgeable of the products./ items purchased.

Very helpful and knowledgeable sales people. They understood what I was looking for and directed me to a great couch!!

Ashley and Devan were wonderful. They answered all my questions and took as much time as I needed to find the right mattress for me. Great experience!

Great service Brian Saraney is great we bought a new tempur pedic mattress. We did receive great service from our Brian our salesperson but when our tempupedic bed was delivered the delivery guys would not take our old mattress even though they had plastic and a box they could have put the old mattress in. We have no way to haul old mattress off so this was part of the agreement when we bought they have turned a good sale to bad business we will never buy anything else from Ashley we have called several times with no calls returned

Dominic was very knowledgeable and helpful. He was a pleasure to do business with!!

People are great. Joan is the best!! Very patient with us and well explained about the product. We really appreciate your help Joan.

We had a fantastic experience working with Dom while shopping for not just one, but two couches—one for our home and another for our son. Dom was incredibly knowledgeable, patient, and genuinely focused on helping us find what was right for our needs. He took the time to walk us through different styles and options, answered every question we had, and made the whole process feel easy and stress-free. We really appreciated his attention to detail and how he made sure both couches suited each space perfectly. Dom’s friendly attitude and professionalism made us feel confident in our choices from start to finish. If you’re shopping for furniture and want someone who listens, cares, and knows their stuff—ask for Dom. We’re so glad we did!

My salesperson was so knowledgeable and friendly.

They were very helpful. Everything said and done was smooth and in a timely matter

Josh was so helpful and super personable to talk to!

Great service and our salesman was great and easy to talk to. Made the whole process easy and fast

BE WARY OF THEIR CREDIT CARD PROMOTIONS.. they will get ya ! Never again !

Great sales associate. Redo your bathrooms. Dirty and tattered. A poor reflection on your business

Had a great experience shopping at Ashley Home Store. Selection was great, found everything we were looking for at an affordable price. Very happy with my purchases! Staff was friendly and helpful.

Everyone and everything…great.

We loved our experience with buying a new couch at Ashley!! Harry was a huge help, and he made this process so much easier, quicker, and smoother!

Great experience

Extremely difficult to get a hold of anyone in customer service, and even when you do expect to have to call multiple times about the same issue before they actually solve your problem. I had to speak with 5 different people across 5 weeks to finally get a clerical error that was made by our salesperson fixed so they would deliver my furniture. I asked for management multiple times after dealing with this issue for a month and was brushed off each time. The furniture itself is nice, and the delivery drivers did a great job - but the company and customer service is awful.

Devin was extremely knowledgeable and very patient! Great experience!

Amy was excellent, knowledgeable and professional. Outstanding value and quality furniture I purchased.

Sales team all over the place. They blamed others for the mistakes that happened. They did do right with the price. Just not an organized team at the store. Went to the wearhouse to pick up the order but more opportunities they could not pull my order because of something the sales person did not finish with. And waited almost 30 min before I had to leave to get to work. The wearhouse house said they can deliver for free but it will take a day or two. The whole thing took way to long for a very easy sale.

I did not like this shopping experience at all. I felt like the SECOND we walked in it was all about the sales. Get the sale! I was asking questions about a dining room table, just questions...and she pops open this lap top and starts asking me my email, have I bought from them before, telling me about warranty and delivery fees???? Whiskey Tango Foxtrot! Kinda stuck up as well! Please read my review of Lazy-Boy Furniture, the store we went to after yours and purchased 2 recliners and a loveseat. Yeah Ashley...get a little more friendly.

Dev was great - friendly, knowledgeable, and attentive. All my questions were answered and I was able to walk out of the store with the delivery set up for my dream couch.

Sales team was awesome… After that, it went all downhill… If you pick up your own product, make sure that you actually get all of your pieces… They forgot some thing on mine and I had to go back again and then when I went back again and got home the hardware that puts it together was not in the box so now I am stuck on a third trip back… Extremely frustrated… In addition, I spent quite a lot of money on the table and chairs I got, which was a big splurge for me. I had to put everything together, which wasn’t difficult however it was tedious with the Tiny Allen wrench that came with it many of the bolts took one crank and then take it out. Put it back in one crank take it out put it back in! Took me four hours to put together the items that was ridiculous! If I had only had the proper power tools that would’ve been great, but I didn’t So my score actually would be a five for the sales floor except they need to explain a better about putting furniture together. I thought it would be put together after spending the money I did on this table and chairs… As for the customer service and warehouse I would give them a two.

Everyone was cool and prompt! Greeted me right at the door, helped me through the process.. even let my dog in. Nice people, nice place.

(Translated by Google) A very impeccable, organized, and respectful team. They showed me the new furniture. (Original) Un equipo muy impecable, ordenado y muy respetuoso. Me encararon los nuevos muebles

Salesman Dominic was fantastic. Worked with us very well. Saw other things at another store but he helped us.

Amy Wheat was wonderful. Lots of fun to shop with.

Only because I can't give the a zero. Their financial company Synchrony is a joke. They give you a higher limit then what your purchase price and then they lower your limit every time you pay down on your account. That looks bad on your credit no matter that you pay two payments a month. So with that being said, don't ever use Synchrony they suck.

Good service and purchased recliners from Brian.

Got in and purchased just what we needed! Organized and courteous! Dominic was an excellent sales person!!

Paula was amazing! I needed a recliner same day. She took her time and searched the inventory multiple times to see if the one I wanted was in stock. We were able to find something that fit my budget and my needs. She was very friendly, helpful, and amazing.

Great! Would definitely shop Ashley again. Rob was so helpful.

Efficient and helpful

Josh was exceptional. Great product, great prices

Got a new box spring. Brian at Gunnbarrel rd store got us all the info we needed to make our choice. Great price.

Nathaniel did an amazing job and was patient with me and my indecisiveness. Great sales rep! Will definitely be going back for more furniture needs!

Thank you for the experience of furniture buying and making it as less painful as possible.

Great selection and pricing. Bryan was perfect to work with!

Ordered a sectional off the floor. Got home and realized we weren’t charged for the wedge piece. Also told delivery would be next week. Got a text next day saying it would be six weeks. Called. No answer. Called the main customer service line and was told someone would call us back today. No one ever called. Called the main customer service line back and cancelled order. We will order through another store.

Nathaniel Jackson was awesome to deal with. Ben Thomas answered all our questions over the phone over the weekend and Nathaniel helped us out in store today.

It was a great experience working with Devon Lilly. We will definitely come back.

Ben was very helpful in finding just the right furnishings. He took time to measure, change and give suggestions. Made it a great experience with no push.

Amy was super helpful and answered all our questions. This was our first time buying furniture and she made it a breeze!

My Sales representative was Wafa, who is extremely personable and very knowledgeable on the furniture and the exact location of the furniture in the store. We came in on May 10th looking for a bedroom set and a vanity with 2 chairs. Wafa was able to find it all within 10 minutes of us being inside the store, she made our experience wonderful! I also learned alot from her regarding the furniture protection. I must save it is a must have! I want to say because of Wafa we had the best experience in finding our new bedroom set! Thank you Wafa!

Rob was very helpful and knowledgeable about the inventory. All of the employees were very friendly and personable. I highly recommend this Ashley store. Thank you ALL for your kindness.

Devin was awesome. She knew her stuff and took care of all my needs. She relentless to make sure you find all you were looking for!

Devin is awesome! Friendly, personable and knows her furniture.

I had the pleasure of working with a young lady that was informative, patient and very helpful.

Pleasant atmosphere and salesman was very personable. However, it seemed odd that he had to call a management person to enter/verify any information entered in the computer. I gave it three stars because I was ask too many times about the extended warranty. One "No thank you" should be sufficient, asking four times was too much. Price and fast delivery is better than other stores I've visited.

Do not recommend. Issues with 2 of the 3 beds we ordered.

Josh Boyd was extremely helpful. He listened to our thoughts and desires and led us to the perfect loveseat for our home. We highly recommend this him and this store

We purchased a server and a lamp. The lamp was marked down and were told it worked. The switch was burned out and did not work. The server had the middle door broken. I was rudely told to just box up the server and bring it back. I would expect if a company sells a product and it comes out of the box broken that they would come get it and bring a new one but that is not how Ashely works.

I had no problems

Easy and great experience with Randy and crew. Everyone was super friendly. We came in around 3 to get a kitchen table and bed. The warehouse was closing in an hour. They move house and home to get us in before closing to get it all worked. Thanks again guys and gals.

Wafa was amazing! Very patient and understanding and took the time to engage with our five year old. Wonderful customer service and we will continue to conduct business there as long as she is there.

Nate was great, didn't hover, let me look around, and find what would work for me. See, I wasn't looking for furniture exactly, I needed a linen closet and vases.Found a piece I really liked and would work perfectly, but it was part of a bedroom suite. I asked if it was possible to break it up. Of course he says. Got my linen closet and all the vases I loved. I wish he wasn't answering other employees, and doing all the other things that he was doing, but I understood it was his job We had a great time talking and joking around, so I know if I need anything else, I'll ask for him

Dominic was the best!!! Very helpful and professional.

Randy is Great

Very polite and accommodating

John was so helpful and accommodating! Great experience. Can’t wait to get my sectional in my new home.

Wonderful and easy experience. Walked out with 2 new couches and it only took about 30 mins to get everything set up. Very friendly employees.

The in-store service to purchase our Our furniture was spot on. Delivery was well planned out From scheduling all the way to delivery. A great customer experience!

Great salesperson, easy to speak with. Answered all our questions.

Too much time wasted while my salesman tried to get my order handled inefficient and frustrating experience.

Benjamin Thomas was so very helpful and made me feel comfortable. Thank you so much for the help and patience.

Great service! Great deals!

Great service!

Paula, was very helpful and knowledgeable. The management was very helpful also.

Devon was great to work with !! Always available but never assertive and willing to help with information on different products

A bad shopping experience and bad after-sales service. I received new furniture, but it was defective and I asked for a replacement. Their reply was that it could only be repaired. Just imagine, who would spend money on a defective item and the service could only repair it

My salesperson Ashley was very helpful and patient as I made my decision on the best fit for me. Was appreciative that the furniture I picked out was in stock and delivered in a week.

I’m impressed with communication and delivery

Quick & easy

Was told 4 week delivery and it took 4 months

Enjoyed my visit and Paula was so nice and helpful

Fix yalls closing time online. We were supposed to pick up a mattress today and got told yall closed at 5 when really yall apparently close at 4 but on here it says 9pm is when yall close so we couldn’t get it today. Person who sold our mattress was fantastic but yalls pick up process needs work.

Ashley Fields at the Chattanooga store was very congenial and easy to work with. She worked with us in the store and by phone to find a great fit for us.

Randy E. was fabulous! Didn't pressure or stand by us as we shopped. Gave me an excellent discount and helpful with sizing on new living room furniture! Bought a small kitchen set as well. Thank you for a wonderful experience!

Update: I wanted to update you. It's been 2 weeks since I wrote this review. I've been dealing with this since February. Nothing has been done. I waited to write this to see if the manager of the store would resolve this. He hasn't called or tried contact me. I bought over $10,000 dollars of furniture and around $800 of merchandise was never received. I contacted the store and customer service several times . The store told customer service that I had picked the items up at the store. I never picked these items up and they continued to put me off and made promises they never followed through with. They totally stopped communicating with me. My calls and texts have been ignored and I'm sure they are hoping I give up. After spending over $10,000 with them, they are implying that I'm trying to scam them out of $800. Which is ludicrous. I've had such a terrible experience at this store. If you shop here, be aware they will stop dealing with you as soon as they get your money.

Excellent sales person. Friendly and very knowledgeable.

Even though we didn't buy from Ashley this time their sales rep. Amy was very nice and professional. Amy knew her products.

Absolutely fantastic staff that are more than willing to answer questions, and they have a very wide variety of furniture to choose from. The process was very easy and didn't feel pressured at all. Devon was a amazing help, and I will be back to buy more in the future!

Very professional and knowledgeable.

Quick, easy experience! Got exactly what I went for and have been happy with the purchase.

We enjoyed our visit with Ashley’s Brian Saraney as our sales person. He quickly and professionally answered all our questions. As a result we purchased a perfect navy blue, dual recliner powered sofa and a couple of matching powered recliners. Because of Brian’s patience we managed to look at several options and ultimately found exactly what we were looking for. Thank you Brian. We will be back again. Larry and Sherrie R

It was a great experience! The staff was incredibly knowledgeable and helpful, guiding my wife and me through the process of purchasing a new mattress. I highly recommend these folks for any furniture needs.

Excellent service, very quick to help and make furniture shopping easier for me.

I had a great experience today with Ashley.

Customer service with John was great ,friendly, professional easy shopping

The store and workers are so inviting when you walk in it feels like home. Ashley worked hard and over and beyond to get me my furniture…. I couldn’t be more grateful and happier

Updated review: When I bought my sectional in store, we were told that we could pick it up on 4/5 and possibly as soon 4/4 (also says it on the receipt). We called today to see if it was going to be ready and was told that it would not arrive at their warehouse until 4/12 (no email or phone call updates was received). If we were originally told that it wasn't going to be until 4/12 then that would have been fine, but now this was disappointing since I was looking forward to an earlier date. This does not effect our experience with Kelly. Original: Experience was great. One of the things I dread about browsing furniture stores is the sales people being a little too eager to help. I enjoy browsing without the pressure, but Kelly was great. She didn't hover and would pop up to check if we had any questions at the right time. She was very nice and helpful. 10/10 experience.

Randy Eller was amazing and very helpful. He spent a good amount of time answering our questions and was very knowledgeable about the products we were purchasing. We'll definitely have him handle our next furniture purchase and recommend him to our family and friends. Thank you so much Randy for all your help!

Excellent service and a very knowledgeable salesman

Myself person was really well she helped me a lot

Salesperson was polite and extremely helpful.

Paula was absolutely amazing! Despite recently having had surgery, she went above and beyond to help us. Her personality is top notch and she worked hard to make sure we got the best price for what we wanted and she kept us laughing the whole time!

Horrible and dishonest to the core. My wife and I purchased a leather couch living room set after being referred to this location by a family member. We paid cash and purchased the supplemental insurance. Turns out although similar in appearance the furniture delivered is not leather and has worn horribly. The supplemental insurance would not honor my claim. If you are seeking quality furniture that lasts do not shop here

Very friendly and professional.

Quality Furniture and an Excellent Experience!

We would like to thank Mr. Randy Eller for help us. He have a great attitude, customer service and very knowledgeable. He also make us feel comfortable about what we pick out.😀

Good selection okay prices

Amy was wonderful and so helpful!

Benjamin greeted us when we walked in, let us know the weekend specials and gave us space while we looked around, no pressure. We purchased a dinning room table and chairs. He provided all options for financing, delivery and warranties. He gave his cell phone number just in case we needed to change anything or questions before our delivery.

Got some great couches and amazing service!

No information concerning pick up hours at the warehouse. Emailed for hours, no response. Show up, text, knock on the door, no response. Eventually an employee comes out the door, looks at me and says “We’re closed.” Volunteers no additional information. After asking questions I finally get their hours but no answer as to why they neglected to answer my email or text. No help at all. Another customer shows up and I’m the person to give him information. I cancelled my order. Doubt very seriously they will get any future business from me or my family.

Nathan was very friendly and helpful. He got me to what I needed right away and showed different options.

Wife and I walked in for accent furniture but left out with a reclining sofa set. How did that happen, you might ask. Great salesman and prices! 👍

Great customer service, and great options on furniture

Nathaniel is awesome! He was referred to me by a very close friend that he helped a few months ago and had a wonderful experience. I normally don’t enjoy furniture shopping because I feel like items are pushed in front of me just for a sale. But Nathaniel listened to me and got me what I wanted. Now I’m the proud owner of a sofa that I love!!! Thank you Nate!!!

Service was great, we were greeted promptly but not pushy. Someone was available to answer our questions and our purchase went very easily.

The salesman greeted me at the door, but not over bearing just inviting. He was very pleasant and helpful. The prices are pretty reasonable too.

Nathan was amazing!! He knew exactly what I was looking for. Excellent customer service!

Amazing team. Super respectful. Definitely went out there way to help our family. Thankyou.

Friendly, quick and efficient service.

Dominic was AMAZING to work with! Such a sweet demeanor and very helpful in getting me all the info I needed to make my purchase! I will be back to purchase from him again!

No ole is amazing! She’s fun, not pushy, helpful and knowledgeable! One of the best sales people of come across

Within the past year my wife and I purchased a reclining sofa and a new mattress. Our salesman, John Totten was very helpful, asking the right questions to offer several choices that fit our needs. We are happy with both purchases and will definitely return to Ashley furniture in the future. The staff follows through the delivery process to confirm delivery time and to confirm delivery was successful.

Devon was exceptional! Our experience was a great one. She was knowledgeable and pleasant. Very professional at every turn and I couldn’t be happier with our selections!!! Thank you!!

Great experience and Dominic was very helpful. I went in on perfect day. Got free delivery, free warranty and great deal on lift top coffee table. I will be shopping there again.

Nathaniel Jackson was excellent to work with. He was knowledgeable and very helpful. I am very happy with the entertainment center I purchased.

Our sales person, Dominic, is an amazing young man, personable, and helpful. It was a pleasure to do business with him. Dominic respected our choice to reject the extra five year warranty; after explaining it fully, we said no, and he backed off pressuring us. However, when he had the store manager check his figures, the manager put a huge pressure in us to purchase the extended warranty. We said NO snd he kept on until my husband, furious at him for not listening wanted to walk away and cancel everything. Dominic almost lost his sale because of his pressuring after we said no again. The manager had NO respect for us whatsoever. Dominic deserves accolades for his professionalism. His manager deserves a redress for his pressure which was not asked fir and unappreciated.

(Translated by Google) A very pleasant experience in (Original) Una experiencia muy agradable en

Great service.

Our experience with Ashley has been so frustrating. We were sold a bed with a white glove delivery fee, even though this company does not assemble the bed we purchased. That option should never have been sold to us, as they have stated after the fact. We ordered the bed in November, and it was delivered in December. We still don't have our money back for services not rendered. We've gone to the store and called more times than I can count (some messages were returned and others were not). We were going to just drop the bed off at the store and ask for a full refund, but it was for my little girl, and she was excited about the bed. So, we went ahead and assembled it ourselves. Now, we just want our delivery fee back. One of the managers even admitted they were in the wrong but they couldn't give us money back without corporate's approval (mind you, we are only asking for $80 back). The issue is still not fixed, and I just went ahead and disputed it with my credit card. The guys we have worked with seemed like they cared, so we have been patient. I wish I had disputed it with my credit card on day one, since nobody is actually going to help us at the store. I've learned my lesson now, and I will not be shopping there again.

Quick service. Very helpful. Made us feel like famiky

Rob Ball and the crew at Ashley Homestore in Chattanooga were amazing. Our large family are rough on furniture, and they found us the perfect sturdy sectional pieces to fit our space, with all the support we needed. It is the first time in years that I can comfortably sit in my living room. Thank you!

Dom and Darryl were so very helpful with our sectional and dining table. Our last couch was purchased from Ashley and many of our family have long history with Darryl and others at Ashley. Dom was very engaging and worked to get us a very good deal

John was very knowledgeable regarding sofa beds. At this time I was just gathering information. I did find a stand for My pictures from John. John and a helper loaded it in my car. Thanks John for the pleasant help in the store.

Very welcoming environment to shop for furniture. Wafa was my sales professional and she answered all of my questions and helped me find the perfect sofa. I highly recommend Ashley Homestore for your furnishing needs.

I was shopping for a good mattress. Amy Whear and her boss went way beyond the norm to help me get what I wanted! Both of them were awsome. Thank you so much.

Josh Boyd was very knowledgeable, professional and helpful. It was enjoyable working with someone who knew the business.

I stop by for a bed frame and I found what I was looking for, the lady who help me with the purchase she is very nice and professional.

Excellent sales reps. They answered all my questions and had suggestions of products to choose from.

Randy Eller who was our sales associate was great! He found us additional discounts when purchasing our new kitchen table. He went above and beyond to make us happy with our purchase.

I went to the Ashley Store while traveling in TN. Josh was great and very helpful. he assisted me with getting a recliner for my mom. While I was there I found dining chairs that would match a table that my wife and i wanted back in Texas where we live. I later called Josh who responded and assisted me with getting the order done and the chairs delivered back home. Great experience. Thank you

I ordered a sofa November 29th 2024. I have yet to receive the sofa. They have committed to several delivery days and a couple of days before they will call and reschedule. Very disappointed with their customer satisfaction.

Excellent Customer Service!

Our salesman was amazing. Helped us choose the perfect choice on our second go around. Our initial purchase would not fit so we had to go back and make adjustments and our salesman took care of it and us before anything shipped out. Very pleased!

(Translated by Google) Excellent attention (Original) La atención excelente

Was a fast easy 30 mins or less and now have a beautiful couch on the way !

It was a great experience tonight. They do a really good job and there may be even better than they were years ago.

Delivery issues, but happy with the furniture.

Stopped in to check out a new sectional after hearing about all the great Presidents’ Day sales going on. Can’t say enough good things about our salesperson Wafa! She greeted us almost immediately upon entering the showroom, asked what we were looking for and after that she gave us the rundown of where things were located and allowed us a low pressure tour around the store. She was always within reach if we had any questions and checked in frequently without making us feel like we were being watched or expected to buy anything. She was very helpful with the financing portion of our sale (we changed our mind and got a couch setup instead of the sectional we thought we wanted) and she very patiently allowed us to open a second ticket after we realized that we would need a new coffee table as well. Great customer service. Thanks, Wafa! We will be returning customers for sure.

Love the sectional I purchased. Transaction was quick and easy.

5 PERFECT stars for Senior Sales Professional Randy Eller. He is the reason we bought at the Ashley store on Gunbarrel Rd. The words I would use for our interaction with Randy; Amazing, excellent, exceeded our expectations, professional, respectful, informative, kind, helpful. We felt incredibly thankful that we were able to have Randy help us and immensely grateful for his… everything. He should be designing and teaching the customer service protocol for Ashley Furniture Store. Thank you SO much Randy, you were the best part of our day.

We had a wonderful experience with Ashley Furniture /Gunbarrel store. After shopping for furniture at 5 different stores we found the perfect fit for us in their Boyington zero-gravity leather sofas. A week later both sofas were delivered and set up in our living room. We are enjoying the comfort and all their convenient options! Our salesman Ed was patient and fantastic to work with. Their delivery tracking system is awesome and set-up was quick and professional. Our only complaint is that the furniture doesn’t come with a user manual . We contacted the guest care team and received via email.

Loved it! Paula was great!

Excellent service. Very clean and organized store. Met the manager on site. Great customer care.

I the absolute pleasure of working with Randy to get set up with a new couch! He was very knowledgeable about the products, checked in occasionally and allowed us plenty of time to check out different items and discuss. I never felt pressure or pushed to purchase anything from him, overall a very good experience and I highly recommend asking for him!

Great Services

Paula was awesome! She was so knowledgeable and answered all our questions. We came in “just looking” and left with chairs and the perfect media cabinet we did not ever think we were going to find. Service excellence bar none!

Wonderful service

From buying to delivering, Chattanooga Ashley Furniture store was a great experience.

She was very kind and not too pushy. Answered all of my questions.

They was very nice

I purchased bedroom furniture here on 11/16/24 which was a Saturday & my sales associate, Josh, told me that he was going to go on his computer that Wednesday & do a price match for their Black Friday sale. He wrote this on my receipt & initialed it. When I received my bill the price match had not been done so I contacted Josh on 12/17/24 who said he accidentally skipped me & would have to email the corporate office. Two weeks later my bill had not been adjusted so I reached out to him again & he said he would email the corporate office again. The following Monday he told me the price match had been denied & told me to contact their corporate office. When I called the corporate office I was told price matches are done at the store level. When I let Josh know what she said he told me it was out of his hands now & said I would have to speak with the manager. When I went to speak with the manager only the assistant manager was there & he told me that he didn’t know how Josh came up with the price he gave me & said he must have been confused. This is completely unacceptable customer service & I am appalled this store thinks it’s okay to treat their customers like this. When you have something in writing from an employee it should be honored. I filed a complaint with the BBB and finally got my refund but it should not have had to come to that. I will never shop at this store again.

Staff was nice and helpful.. good selection and price..

Brian was an EXCELLENT salesman!!! Totally thorough, knowledgeable & explained everything in detail. Awesome experience with him!!!

Bought a couch and loveseat at Ashley, Mr. Totten was very helpful and gave us a good deal.

Ben was great!! Very friendly and helpful! Helped me purchase a new bed frame that I absolutely love!!

Joan was awesome! She took time to explain things and get me a good deal! I came in only for a couch but left with the perfect couch and a new bed! Thank you Joan! We will be back simply because of you!

In store experience was great. If the generic customer service team gets involved, beware. We had some issues ans customer service wasn't helpful, but I was always delighted in the store. Store manager made our issues right. So 5 stars for the store team, 3 stars for the general big box clown town external teams. That said - good luck beating the price for the quality.

Ashley was very nice & was willing to look in the store until we found the right item.

Awesome service and Brian was great to work with.

Great customer service Ashley team went above and beyond to give me a bed, frame, and box spring to take home the same day! . Just recently moved to the Chattanooga, TN area 5 days ago! Thank you Nathaniel for your recommendation and prompt service!

We don’t usually shop at Ashely’s but we went in looking for a specific dining room set and ended up leaving with a dining room and living room set thanks to Dom :) he was great at answering questions and showing us exactly what we were looking for!

J. Fred was very polite and kind, involved in what I was looking for.

Extremely low quality furniture and poor customer service when it breaks.

Very friendly and helpful staff! Large selection of furniture to choose from as well.

After a month of shopping for bedroom furniture and a new bed/mattress we visited the Ashley Store /Chattanooga location. We finally found what we were looking for. Joshua our salesman was patient and knowledgeable and saw that we got what we wanted along with arranging delivery schedules that were planned around our busy schedules..Joshua's manager was also very flexible with certain discounts etc. Overall a good experience and would recommend to anyone with our same needs.

John was an awesome salesman. Very knowledgeable and gave myself and my husband time to talk and discuss without feeling rushed or pressured.

Great service!

Wafa and Joan were both excellent to work with.

Very helpful and nice

We came into the store, was greeted by Ed who was very friendly and helpful. He lets us take our time exploring the store and was happy to help us when we had questions and was ready to purchase. Great job!

Rob did a great job at understanding the type of customer I was. I prefer to walk the store myself, see what I like and then bring him in to discuss options. He gave a great suggestion on a one off piece that would work with what I was buying and made the sale. Recognizing that each customer is different is great skill to have.

Went looking for dresser for my son and James aka ADHD man helped us fine what we were looking for. He went out of his way to make.us feel comfortable. He went over and above to get the right price and the right furniture. Thanks for all you help

Paula was GREAT! Very helpful and friendly. Love my new couch!

Excellent service and very nice furniture

I would like to be able to look around and shop without being followed like I have an extra shadow. Their commission model clearly is salesperson-friendly but incredibly intrusive for someone who just wants to walk around and look at options. I did end up buying something and scheduled delivery, but then the delivery company was given completely different dates than what I had chosen in the store meaning I had to shuffle my schedule to meet them. All in all, a very inconvenient and strange experience that means I likely won’t shop there again. 3 stars because I do like my couch, but did not like the store experience.

A large selection with plenty of options. Ashley was great to deal with. She was very patient and informative on all products. I will be buying from her again in the future

Excellent customer service, very good selection of merchandise with different price points. No pressure from sales, but Joshua was very knowledgeable and helpful!!!

Great group!! Excellent in every way. Ty very much

Very welcoming, courteous, and attentive.

John was very helpful and we got a good deal on an entire living room set

Josh was great! He definitely made furniture shopping a lot more fun! Gave us a great deal too!

Really good customer service, Joshua help me and my husband get a table, and he walked us through the process. Really nice guy.

The person we interacted with (Wafa) was friendly, personable, informative and helpful. We love our furniture selection too!

Great sales person, very informative and full of helpful and practical suggestions.

Once we got help, it was easy.

Josh was very helpful and patient while we found the perfect bar stool to fit my needs. The store was clean and welcoming.

We d was really nice and patient with us. Great experience.

Fantastic customer service.

Amy was extremely helpful and honest and I really appreciated it

Rob was very helpful with my specifications for a new couch that would fit my and my pets’ lifestyle!

Joan was very helpful, fun and knowledgeable.

Asked best cat friendly furniture. Was directed straight to a wonderful sofa and recliner. Amy Cady Wheat was very helpful and polite. Great experience will shop again.

Me and my wife went to Ashley to purchase a Couch and Recliner. The salesperson was very helpful and knowledgeable .

You can’t go wrong if you have Ed Quid as your salesman at Ashley. He’s very professional, knowledgeable and easy going. No high pressure sales, just knowledge when you need it.

Paula was very friendly and helped us get a great deal on a couch. Would go back again if I needed to!

Great experience today at Ashley. Every employee we spoke to was fantastic and Benjamin went about and beyond to help us get the best deals and discounts on our purchases today.

Showroom easy to navigate! Huge selection. Sales people very knowledgeable and helpful!

Ed, my salesman, was well informed about store stock and the availability of the pieces on my shopping list. The Chattanooga store had all my choices in stock and available for immediate delivery. My experience could not have been better.

Our experience with Ashley was great. The woman that helped us was so patient. We were looking for a sofa and sat on every model they had and even tried some twice! She wasn't pushy and was very informative and really worked hard to get us the best deal she could!

Had a fantastic time at Ashley Furniture Store. We were treated with nothing but kindness by all the staff. With the help of Josh we bought a living room suite and a bedroom suite. Beautiful pieces that I can’t wait to get home. Thank you Josh for your help with our purchase.

Great overall experience. Excited to get our new items

If you are looking to get new furniture, Nate is the best and will take good care of you. Excellent customer service !

J-Fred has helped us on different furniture finds and done an excellent job. He is very knowledgeable in the products and helpful in the process. Highly recommend Ashley furniture from many years experience and when you go, ask for J-Fred.

We had shopped online first, So we had a general idea of what We wanted to look at. Our salesman, Dominic, was very knowledgeable, engaging and helpful. We were very happy with our experience and plan to shop again with Ashley in the future.

Ashley is a very. Good sales person. We enjoyed working with her.

Devon, our sales rep, was very knowledgeable and professional regarding the products and services offered by Ashley. We had a great experience working with her. Thanks!

Good selections, great help through the entire process, Joan showed us exactly what we asked to see & made it much easier for us.

The sale went fine but the pickup was not pleasant. The person at the pickup desk was not friendly at all telling me I was 5th in line and to step outside and figure it out for myself.

Very nice and accommodating salesman.

This review is a referendum on my entire experience. Tried to leave this on their website. They refused to post it. I purchased a Stern's and Foster Reserve Pillow top, a $5,000 mattress, and it was delivered the end of September. Immediately had back issues after sleeping on it that necessitated visits to the chiropractor, 2 different orthopedic doctors, and physical therapy. Mattress is uneven, and bowed out on one side. Ashley has a ridiculous no returns policy. Only will give me the option to exchange within 90 days. I call their customer service number, opened a case, and am told to submit pictures. I did this on 11/11/2024. By 11/15/2024, nobody had followed up. Called again and Maria advised they received the pictures but couldn't look at them because they were in pdf format. Submitted again as a word document. She advised she could see them and would expedite my case. Received a call that afternoon asking which mattress I wanted in exchange. I didn't know as I wasn't sure of the process and hadn't begun looking yet. Big issue here with Ashley in general is their lack of transparency. Everything is ambiguous. The gentleman on the phone said no worries. Go to the store, pick out a mattress, and call them back. After several trips to the store, I identified a suitable replacement. Randy at the store said he would handle the exchange and that I didn't need to deal with customer service. This was on Wednesday 11/27/2024. On Saturday, he contacted me to say nope, that I gotta deal with customer service. Contacted customer service, spent 30 minutes on the phone, and was hung up on. Called back and spoke with Brandi. She advised my previous case was closed and we had to open a new one. Spent another 58 minutes on the phone because she couldn't find the pictures I had already sent twice, and asked me to send again. Which I did. Said a new case was opened and I'd be hearing from someone on 12/2/2024. Didn't hear from anyone. Called back and asked for the status. Was told to send pictures again but wouldn't give me a way to send the pictures. I asked for a supervisor and was put on hold. After 30 minutes of waiting, I disconnected. Just do your research, and when purchasing a mattress, spend your money with any corporation except this one. ***UPDATE*** Finally got my replacement, and it is wonderful, but doesn't replace the nightmare experience. Just get your mattress somewhere else.

Benjamin Thomas helped me find just what i needed. He gave me time to look around, then answered all my questions.

Great service sales person Paula Miller was very helpful explained every thing answered all my questions thanks

Is an amazing place to shop for any furniture choices you have the salesman’s to the managers supper awesome

Ed was fantastic!! Very professional, caring and valued what we were looking for. Absolutely the best!!

Over all Ashley Home Furniture is the best store when it comes to shopping for new furniture, Friendly staff and always helpful when it comes to picking out the right best furniture for your home and also did I mention good prices too!!! Not just on holidays.

Amazing deals on quality items!! My saleswoman Nichole Howard was beyond helpful and made my shopping experience exciting and insightful. Will definitely keep my business here.

Awesome employees. We had an excellent experience and will definitely be back to purchase again

Great customer very friendly

The store is very well laid out. John was very helpful and informative. We had hoped to see the actual items in the store; John showed us similar items, but we went with our original idea. And he gave us good advice about delivery. Thanks! John is an asset to your company: very knowledgeable.

Very pleased. Brian Saraney was very knowledgeable and helpful in assisting me with my purchase. Great experience.

Nichole was super friendly and helpful! We were able to purchase and pickup same day on a dresser I had thought was only online so 10/10 experience for me

Purchased bedroom set, mattress, kitchen set, bar stools, book shelf. Pleased with everything. Brian was very helpful, had very pleasant demeanor.

My husband made a great selection with the bed we purchased. He picked it up and we were able to assemble it for our guest bedroom.

I had a really good experience working with Nicole. My experience browsing with her was a reason we ultimately decided we'd purchase from Ashley's versus other competitors we were considering. I didn't feel pressured and had an opportunity to try out all the couches and ask a bunch of questions. Nicole was awesome and made the whole experience much less stressful. My new couch will be arriving in about 3 weeks, so I'm very excited for the arrival!

This was an easy sell for the salesperson as I had already decided what I wanted. That said, they were very professional, amiable, and knowledgeable about the product, and wait times to be expected. It was a pleasure doing business here and my salesperson helped make this purchase a breeze!

Buyers beware. Read ALL of the 1 star reviews on their website, Chattanooga, TN. To be certain these folks are shady. I have receipts but their quotes , after purchase, did NOT match with mine. I asked for a copy of theirs as soon as l discovered theirs did not match mine. I was told they would send it. But l have never received it after being promised by Ben, mgr at the store, and Carolyn, supervisor at the 800 number. Bottom line, l have in my home a sofa and love seat cost, around $2,000.00. But l wrote them a check for over $4K and later, long before delivery, canceled 2 end tables and a recliner, which l was going to partially finance and partially pay for. They told me Ashley didn't owe me money but that my overage was lost in financing. ??? What does that even mean?? NOTHING was financed.-0- When my furniture finally arrived it was stiff leather and so uncomfortable. I called within the time frame their website states and salesman emphasized for an exchange. They stated there was no such thing as a time frame to return it. They do not allow exchanges. I don't mean refund, l mean exchanges!!! Protection Plan was also added and l never asked for it.$1,900!! Nothing matches up with their words. They have my money and won't even attempt to go over anything on the receipt. In hindsight l discovered they have been shady with many others. I am a widow on fixed income and now that l have wasted my money on them, after my hip surgery l will need a recliner which l can actually sit in comfortably because this sofa is awful. No money for that! Please heed my words. They should not be in business. Buyer's remorse seriously.

Benjamin did a great job of showing us just what we wanted. We will definitely go back and work with him again

If handing my money to them didn’t take 20 minutes I’d give it 5 stars. We found a great deal and were able to further negotiate. $200 to deliver one couch is insanity so bring a truck.

Great Service!!!

Very nice experience and we’re very fair on the discount they gave us for a last minutes unexpected chair purchase.

I always have a pleasant experience at Ashley. Brian was a great salesman and was able to assist us in getting our kitchen table quickly and efficiently.

Worked with John to find a sectional, he was helpful and great to talk to. Very personable and welcoming! We had a nice experience and will come back in the future because of our experience with John.

Ashley is my place that I buy I have shopped there for the last 8 years always a pleasant experience the manager is Daryl is great always gives me a fair price great quality

John Totten is the man to go see at Ashley Furniture on Gunbarrel Road. Great deals!! Friendly staff!! Great furniture buying experience!

Very nice and knowledgeable salesman.

Paula was great! She guided me to exactly what I was looking for!! Purchase was seedless!

Dominick was excellent.

Customer service terrible. I WILL NEVER PURCHASE A THING FROM THIS STORE AGAIN!!!! Went back this morning and the manager said the sales person did say something to me on the phone. Well, one of them was wrong because when I called the sales person cell, the sales person said they were not at work.....if I could give 0 ⭐, I would.

We have great experience with Ashley's. Salesman was great.Thank yall

Quality and great customer service keep you coming back!

These are the things you learn during the problems…. Since you can’t leave multiple reviews on the different points of sale, delivery and overall satisfaction, I’ll just be giving three ratings under this review. One for the store sales associate, One for the delivery experience, and One for their “automated” customer service. Store Sales Associate: ⭐️⭐️⭐️-1/2 Other than some communication failures, our sales associate did a good job at showing us furniture and explaining some of the details and answering our questions. We realize associates probably are limited in what they can do without management approval, but in some cases (when you ask to see a manager and they won’t meet you face to face even when in the store), to resolve an issue, that is very frustrating for both customer and store associates. Delivery: ⭐️⭐️⭐️ We ended up with multiple deliveries from our purchase due to product availability (more on that later). All of the delivery associates were very professional and considerate of our home and furniture. The issues with deliveries stemmed from the incorrect address provided to the drivers on each of their visits, which we feel was an issue with Ashley’s automated scheduling & delivery system. Automated Scheduling System: No Stars (0*⭐️) This system provides texts with options for numeric replies for you to provide a delivery dates by various order numbers. What it does not do is allow you to request to have a live person contact you for clearer communication or discussion. The second problem observed was that these scheduling dates are offered even if the warehouse does not have your furniture at the warehouse and therefore we had multiple cancellations by the company because “the item(s) didn’t arrive at the warehouse. But we also found out that wasn’t the case either. In our case after almost 4 months of waiting on our final piece to be delivered, we went to the store to express our disappointment and concern with this system, and were told that the warehouse had the item for approximately 2-4 weeks, but their automated transfer system but it never “triggered” the transfer for our delivery, even though the system contacted us for two confirmed delivery dates of the item… We ended up spending a full day to drive to their warehouse and pickup the item ourselves. In all of this trouble to complete the sales transaction, no one at Ashley seemed to care about my comments, nor did they reach out to make inquiries or resolution of any of my questions and concerns about these points listed here. Just glad we have our items, and are done with the experience and probably will not be returning anytime soon. Hopefully there won’t be any warranty issues with this furniture. 🤞🏼

J Fred and Paula at Ashley Furniture on Gunbarrel Rd were incredible about helping me and my wife get exactly what we’re looking for. He took time with us. Communicated with us the things he was working on. He went out of his ways to get us the furniture, table, and mattress we needed for our new apartment. Could not have been happier with my experience.

It was a great experience! A woman named Wafa helped me with getting a new bed and mattress! She took the time to explain the process. She helped me find the perfect bed and mattress! If you need help with anything she is there to help you! Overall 10/10 experience! Will be going back!

My salesman, Nate, was amazingly helpful. His sense of humor was appropriate, and he established an immediate rapport. His product knowledge is impressive. I have a background in retail sales and management, and if I were still in the field, I would hire him immediately and promote him! I’m so grateful that he is the person that greeted me today. Thank you, Nate

Exceptionally friendly and helpful. Great quality at a great price