Ashley | Chattanooga, TN 37421

I would never buy from here again. The no use no lose protection plan promise that they require you to purchase is an absolute joke! They are only interested in you spending that money so they can pocket it at the end. Never once did they tell me that I had to use it only at that location and that I couldn't even order online or over the phone to use the voucher. I NEVER would have bought from them in the first place! I have moved 9 hours away and are unable to come in the store before the voucher expires tomorrow, and they're telling me I will just lose my money. No extension on time, no ordering over the phone, and only able to use it at their store. So now they will just pocket my hard earned money. I don't see that this is fair or right and I will be reporting them to the BBB. It should 1000% be about the customer and all they are concerned with is a deadline so they can pocket customers money. Absolutely ridiculous.

Dave and Brian was very helpful and professional. They helped me through the entire process. Great presentation on mattress. The only issue I had was Lexie (not sure who she is) called me and was VERY RUDE AND UNPROFESSIONAL. If it wasn’t for the great experience I had with Dave and Brian I would have cancelled my purchase.

Josh is amazing! So personable and informative!! We are excited to get our new furniture!!

We have looked at a bedroom suite for months, so the day came when we decided to buy. The 25% off sale was in progress and our salesperson, Donna, was helpful and knowledgeable.

Customer service was great, the quality of the furniture I feel is not well made. I've always bought from a competitor well known and decided to give Ashley a chance. The quality is definitely not as well made

I bought a set from them before Christmas and had to return it and get another one and have been waiting for my refund since then and I have been lied to every week since about it! Now the media will meet me at the store!!! You can not talk to a person from corporate because they say they don’t have one! You can’t talk to a District Manager because they say they don’t have one! I know Ashley is a corporate company so tell me why they don’t have somebody to fix the problem? The person they say that handles this is Lexi and she is not doing her job!!!! If it was their money they would be upset too. I do work for my money!

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Horrible horrible horrible! We purchased our dining room table there right after thanksgiving 2022. 4 of the chairs were un level and unable to sit evenly on the floor without a wobble. Well we had paid for their technician to put the table together and he said that wasn't part of his job and would make a new ticket for someone else. Well i ticket created so 2 weeks later I call and they say they will have someone out within two weeks... again nothing happened. I am continuing to get the run around. I live in Cleveland tn yet it is cheaper for them to higher someone from FL to do the job?! Posting picts of latest voicemails. NEVER use this place Omg they are a nightmare

Salesman was great but the delivery related people don't seem to have a clue. Follow up: On the next delivery item it was just the opposite. They were very organized and professional. Changing my original rating from three stars to four stars.