Ashley Store Chattanooga, TN

Ashley is a very. Good sales person. We enjoyed working with her.

Devon, our sales rep, was very knowledgeable and professional regarding the products and services offered by Ashley. We had a great experience working with her. Thanks!

Good selections, great help through the entire process, Joan showed us exactly what we asked to see & made it much easier for us.

The sale went fine but the pickup was not pleasant. The person at the pickup desk was not friendly at all telling me I was 5th in line and to step outside and figure it out for myself.

Very nice and accommodating salesman.

This review is a referendum on my entire experience. Tried to leave this on their website. They refused to post it. I purchased a Stern's and Foster Reserve Pillow top, a $5,000 mattress, and it was delivered the end of September. Immediately had back issues after sleeping on it that necessitated visits to the chiropractor, 2 different orthopedic doctors, and physical therapy. Mattress is uneven, and bowed out on one side. Ashley has a ridiculous no returns policy. Only will give me the option to exchange within 90 days. I call their customer service number, opened a case, and am told to submit pictures. I did this on 11/11/2024. By 11/15/2024, nobody had followed up. Called again and Maria advised they received the pictures but couldn't look at them because they were in pdf format. Submitted again as a word document. She advised she could see them and would expedite my case. Received a call that afternoon asking which mattress I wanted in exchange. I didn't know as I wasn't sure of the process and hadn't begun looking yet. Big issue here with Ashley in general is their lack of transparency. Everything is ambiguous. The gentleman on the phone said no worries. Go to the store, pick out a mattress, and call them back. After several trips to the store, I identified a suitable replacement. Randy at the store said he would handle the exchange and that I didn't need to deal with customer service. This was on Wednesday 11/27/2024. On Saturday, he contacted me to say nope, that I gotta deal with customer service. Contacted customer service, spent 30 minutes on the phone, and was hung up on. Called back and spoke with Brandi. She advised my previous case was closed and we had to open a new one. Spent another 58 minutes on the phone because she couldn't find the pictures I had already sent twice, and asked me to send again. Which I did. Said a new case was opened and I'd be hearing from someone on 12/2/2024. Didn't hear from anyone. Called back and asked for the status. Was told to send pictures again but wouldn't give me a way to send the pictures. I asked for a supervisor and was put on hold. After 30 minutes of waiting, I disconnected. Just do your research, and when purchasing a mattress, spend your money with any corporation except this one. And since you seem to watch pictures so badly Ashley Furniture, here they are:

Benjamin Thomas helped me find just what i needed. He gave me time to look around, then answered all my questions.

Great service sales person Paula Miller was very helpful explained every thing answered all my questions thanks

Is an amazing place to shop for any furniture choices you have the salesman’s to the managers supper awesome

Ed was fantastic!! Very professional, caring and valued what we were looking for. Absolutely the best!!

Josh Fredrick was our salesman today !! His energy is amazing ! So much info on all aspects of our visit !! We made the purchase today that we intended to …. It’s great to have a knowledgeable and friendly salesperson to deal with!! ⭐️ ⭐️⭐️⭐️⭐️ for Josh today !!

Over all Ashley Home Furniture is the best store when it comes to shopping for new furniture, Friendly staff and always helpful when it comes to picking out the right best furniture for your home and also did I mention good prices too!!! Not just on holidays.

Amazing deals on quality items!! My saleswoman Nichole Howard was beyond helpful and made my shopping experience exciting and insightful. Will definitely keep my business here.

Awesome employees. We had an excellent experience and will definitely be back to purchase again

Great customer very friendly

The store is very well laid out. John was very helpful and informative. We had hoped to see the actual items in the store; John showed us similar items, but we went with our original idea. And he gave us good advice about delivery. Thanks! John is an asset to your company: very knowledgeable.

Very pleased. Brian Saraney was very knowledgeable and helpful in assisting me with my purchase. Great experience.

Nichole was super friendly and helpful! We were able to purchase and pickup same day on a dresser I had thought was only online so 10/10 experience for me

Purchased bedroom set, mattress, kitchen set, bar stools, book shelf. Pleased with everything. Brian was very helpful, had very pleasant demeanor.

My husband made a great selection with the bed we purchased. He picked it up and we were able to assemble it for our guest bedroom.

I had a really good experience working with Nicole. My experience browsing with her was a reason we ultimately decided we'd purchase from Ashley's versus other competitors we were considering. I didn't feel pressured and had an opportunity to try out all the couches and ask a bunch of questions. Nicole was awesome and made the whole experience much less stressful. My new couch will be arriving in about 3 weeks, so I'm very excited for the arrival!

This was an easy sell for the salesperson as I had already decided what I wanted. That said, they were very professional, amiable, and knowledgeable about the product, and wait times to be expected. It was a pleasure doing business here and my salesperson helped make this purchase a breeze!

Buyers beware. Read ALL of the 1 star reviews on their website, Chattanooga, TN. To be certain these folks are shady. I have receipts but their quotes , after purchase, did NOT match with mine. I asked for a copy of theirs as soon as l discovered theirs did not match mine. I was told they would send it. But l have never received it after being promised by Ben, mgr at the store, and Carolyn, supervisor at the 800 number. Bottom line, l have in my home a sofa and love seat cost, around $2,000.00. But l wrote them a check for over $4K and later, long before delivery, canceled 2 end tables and a recliner, which l was going to partially finance and partially pay for. They told me Ashley didn't owe me money but that my overage was lost in financing. ??? What does that even mean?? NOTHING was financed.-0- When my furniture finally arrived it was stiff leather and so uncomfortable. I called within the time frame their website states and salesman emphasized for an exchange. They stated there was no such thing as a time frame to return it. They do not allow exchanges. I don't mean refund, l mean exchanges!!! Protection Plan was also added and l never asked for it.$1,900!! Nothing matches up with their words. They have my money and won't even attempt to go over anything on the receipt. In hindsight l discovered they have been shady with many others. I am a widow on fixed income and now that l have wasted my money on them, after my hip surgery l will need a recliner which l can actually sit in comfortably because this sofa is awful. No money for that! Please heed my words. They should not be in business. Buyer's remorse seriously.

Benjamin did a great job of showing us just what we wanted. We will definitely go back and work with him again

If handing my money to them didn’t take 20 minutes I’d give it 5 stars. We found a great deal and were able to further negotiate. $200 to deliver one couch is insanity so bring a truck.

Great Service!!!

Very nice experience and we’re very fair on the discount they gave us for a last minutes unexpected chair purchase.

I always have a pleasant experience at Ashley. Brian was a great salesman and was able to assist us in getting our kitchen table quickly and efficiently.

Worked with John to find a sectional, he was helpful and great to talk to. Very personable and welcoming! We had a nice experience and will come back in the future because of our experience with John.

Ashley is my place that I buy I have shopped there for the last 8 years always a pleasant experience the manager is Daryl is great always gives me a fair price great quality

John Totten is the man to go see at Ashley Furniture on Gunbarrel Road. Great deals!! Friendly staff!! Great furniture buying experience!

Very nice and knowledgeable salesman.

Paula was great! She guided me to exactly what I was looking for!! Purchase was seedless!

Dominick was excellent.

Customer service terrible. I WILL NEVER PURCHASE A THING FROM THIS STORE AGAIN!!!! Went back this morning and the manager said the sales person did say something to me on the phone. Well, one of them was wrong because when I called the sales person cell, the sales person said they were not at work.....if I could give 0 ⭐, I would.

We have great experience with Ashley's. Salesman was great.Thank yall

Quality and great customer service keep you coming back!

These are the things you learn during the problems…. Since you can’t leave multiple reviews on the different points of sale, delivery and overall satisfaction, I’ll just be giving three ratings under this review. One for the store sales associate, One for the delivery experience, and One for their “automated” customer service. Store Sales Associate: ⭐️⭐️⭐️-1/2 Other than some communication failures, our sales associate did a good job at showing us furniture and explaining some of the details and answering our questions. We realize associates probably are limited in what they can do without management approval, but in some cases (when you ask to see a manager and they won’t meet you face to face even when in the store), to resolve an issue, that is very frustrating for both customer and store associates. Delivery: ⭐️⭐️⭐️ We ended up with multiple deliveries from our purchase due to product availability (more on that later). All of the delivery associates were very professional and considerate of our home and furniture. The issues with deliveries stemmed from the incorrect address provided to the drivers on each of their visits, which we feel was an issue with Ashley’s automated scheduling & delivery system. Automated Scheduling System: No Stars (0*⭐️) This system provides texts with options for numeric replies for you to provide a delivery dates by various order numbers. What it does not do is allow you to request to have a live person contact you for clearer communication or discussion. The second problem observed was that these scheduling dates are offered even if the warehouse does not have your furniture at the warehouse and therefore we had multiple cancellations by the company because “the item(s) didn’t arrive at the warehouse. But we also found out that wasn’t the case either. In our case after almost 4 months of waiting on our final piece to be delivered, we went to the store to express our disappointment and concern with this system, and were told that the warehouse had the item for approximately 2-4 weeks, but their automated transfer system but it never “triggered” the transfer for our delivery, even though the system contacted us for two confirmed delivery dates of the item… We ended up spending a full day to drive to their warehouse and pickup the item ourselves. In all of this trouble to complete the sales transaction, no one at Ashley seemed to care about my comments, nor did they reach out to make inquiries or resolution of any of my questions and concerns about these points listed here. Just glad we have our items, and are done with the experience and probably will not be returning anytime soon. Hopefully there won’t be any warranty issues with this furniture. 🤞🏼

J Fred and Paula at Ashley Furniture on Gunbarrel Rd were incredible about helping me and my wife get exactly what we’re looking for. He took time with us. Communicated with us the things he was working on. He went out of his ways to get us the furniture, table, and mattress we needed for our new apartment. Could not have been happier with my experience.

It was a great experience! A woman named Wafa helped me with getting a new bed and mattress! She took the time to explain the process. She helped me find the perfect bed and mattress! If you need help with anything she is there to help you! Overall 10/10 experience! Will be going back!

My salesman, Nate, was amazingly helpful. His sense of humor was appropriate, and he established an immediate rapport. His product knowledge is impressive. I have a background in retail sales and management, and if I were still in the field, I would hire him immediately and promote him! I’m so grateful that he is the person that greeted me today. Thank you, Nate

Exceptionally friendly and helpful. Great quality at a great price

Salesman was clueless told us we could pick it up the next day from the warehouse and had to wait because they didn’t get their paperwork right.

Great people, positive attitudes, friendly and willing to work with you.

We shopped til we dropped! Received so much help from Darryl Woodward and Wafa Abdelqader!!! Thank you so much!

Great workers great job

Extremely positive experience with Nathaniel, will definitely be back anytime I need furniture. Very nice showroom as well, many options.

Paula Miller is fantastic!!! I will def buy more from her!

Had a great experience working with Nathan. Can’t wait to have all our new furniture in our new home.

I had a excellent, positive experience at this location due in part to my Sales Professional, Amy Wheat. She was helpful, knowledgeable, patient, kind, and clear. I had the type of experience one would hope for and I am thankful. I am looking forward to the beautiful furniture being delivered and part of my new home! I recommend this location and Amy Wheat to everyone! Thanks again!

They cannot be serious by sending me a link in an email to rate my experience. Almost 2 years later I do not have replacement furniture for an item that broke. I will never buy another piece from Ashley.

Sales experience was awful. The delivery experience was good!

Ashley did not support me the customer in my purchases. None of my furniture was delivered as promised. Some of it took three months to arrive after I was repeatedly told it was in stock. One mirror was damaged, and it took Ashley three tries to deliver the correct replacement. I will never intentionally do business with Ashley again. Furniture is just too expensive for me to allow myself to be treated poorly by any company. I was treated poorly by Ashley.

Randy was extremely helpful!

Excellent service!! Brian took great care of us!!

This place suck.

Ashley and this store never fail. I love their selection and a sales person is always there to help or let you browse with no pressure

Service protection plan is a 300 dollar rip off! The salesman sold us on it that if we had any issues with our leather coach material they would fix it and when I tried to make a claim it was denied where the leather is separating at a seam!

Our salesman was fantastic! Kind, caring, and extrememlyhelpful to my wife and I. Mr. Rpbert Ball makes me want to return to Ashley!

The sales Agent Randy was very helpful in finding the sofa we were looking for. The store is very customer friendly.

This was our second living room set purchase with Ashley Furniture. We knew exactly what we wanted. As we entered the store we were warmly greeted by a sales professional Ashly Fields! She was very helpful to us in picking out couches. Very knowledgeable about each piece. Had a smile on her face the whole time and was very professional and friendly! She filled out our application and got us financed quickly! This trip rating would be 10/10!! Thank you Ashley for all your help!

Bought a box spring, didn’t end up needing it. Never opened it, Brand new in the box still and needed to return it. Not one single employee I spoke with out of 3 told me about a no return policy. Ask guest care about it and they say the same thing while calling me ma’am, I am a male. Again, three people, not one person said a single word about no return policy. They have made zero attempts to make this right. I’ve spent a lot of money here and a customer since 2015, I will NEVER buy from here again. Terrible customer service.

Amy Wheat was great! Polite and professional and helped me get everything I needed for my mom‘s new apartment.

Our sales person, Randy seller, was great. We went a couple of times to decide on furniture and Randy answered our questions and provided good information while not pressuring us to make a decision. He ran several options for us and worked with us to get the best deal possible.

Our salesperson, Dominic, was helpful, engaging, and willing to take all the time we needed to make a decision. The check-out was a bit lengthy, but it all worked out.

Awesome experience. I had the pleasure to have Mr Randy as my Customer Service Representative and It was excellent. He was very knowledgeable and pleasant. Thank you.

Fred was great and your showroom looks very organized!

Dominick was an amazing help finding me the perfect bedframe, dresser, and nightstand set. He was extremely descriptive and cared about what worked for me. Definitely go see him for help there. Thank you, Ashley Furniture and Dominick!

Excellent experience I will definitely be returning to this location for my future furnishing needs.

Nate was extremely nice and personable. He helped be find what I asked for and didn’t try to up sale me a bunch of stuff which I’ve experience in the past. Hopefully the furniture will arrive quickly.

Nate is the BEST of the best salesperson to work with!! Go to him for all your furniture needs!

Candice was so helpful but also gave me space to look around. She was there when I had questions but was not pushy. Very good experience.

We had a great experience with J. Fred. He worked very patiently with us and answered all our questions. Thanks J Fred.

Nate is the kind of guy who gets his job done while also getting to know you as a person. He’s very knowledgeable about Ashley products and he made me feel like I was making a really great choice with my purchase!

Pleasure to do business with Ashley Store, very professional experience ,as well as employees at the Ashley Warehouse, Sincere Thanks.

Everything was great! Wafa gave us the best customer service! Highly recommend, and ask for Wafa!

Beautiful furniture Thank you for being so helpful can’t wait to get my new stuff

Great experience!

Went in to look found Livingroom I liked and bought it

We were there two different times and Ben took care of us patiently. Another staff member gladly showed us the features of the units we were interested in. Thanks to everyone.

Wafa was absolutely wonderful. I am so pleased with everyone there and we are so excited for our new furniture for our bedroom and living room. Thank you guys!!!

Joan did a great job showing me the inventory and closing the sale.

Rob and Ashley Furniture store are the Best when it comes to providing value and meeting your needs.

Brian was very customer service centric- he was informative...great service!

Very helpful

I Haven’t received my furniture yet to give a 100% great review I only purchased it today, but I will say that my salesperson John was a great guy. He was very helpful and kind.

Love the friendly service and how prompt they were to take care of our needs.

Not a good experience at all. Put sales lady had to have me help input our order in multiple times on an iPad. She did not explain financing and I we were never told what our payments would be. We looked them up on the back of the folder as we walked out the door. I walked out with product I paid for as an in store pick up and was told to come back if and when it was located as I picked it out online. I’m still not sure the color of the furniture is correct as the paperwork does not share this information. Very concerned the correct furniture will be delivered.

Very helpful and welcoming,helped me pick out the perfect living room suite.

It was the best experience I have ever had. Benjamin was very professional and informative. He was very helpful. I Will definitely go back again and share my experience with family and friends.

After several failed attempts to shop for furniture online, So glad I went to the location on Gunbarrel. Ashley (the saleswoman) was fantastic! Will definitely be back to furnish our loft!

It has been almost 2 whole months since I bought and paid for my son’s bedroom suit. I was initially told it would be delivered in just a few weeks, then it was pushed back, then when it was delivered it was missing half of the bed and the slats. I was then told it would be 3 more weeks, and that the remaining parts would be delivered and to me by 8/27. It’s 8/29 and I can’t even get someone on the phone to discuss this!! I would definitely NOT recommend this place as they only care about getting your money and NOT providing you with what you paid for, and there is ZERO customer service. Buyer BEWARE!!

Still waiting for a chest and a nightstand which twice they said it was coming and canceled at the last minute things weren't very clear on your side communication bad I was wanting to see if I could get a discount on my nightstand or even free cuz it's been very aggravating not knowing but the guys that put the bed up and the dining room table they were great very good guys

Great service from beginning to end!

Attacked by sales person the minute we walked in the door. She literally seemed desperate to get us to buy something. I repeatedly told here we just wanted to leave ok around but again and again she would walk to where we were and just add "information" about things we didn't care about. We left and commented about how bad she was at her job. Very unpleasant to even be in the store.

Bob (Josh) was awesome to work with. He found for us just what we were looking for. We will certainly be back for any of our home furnishings!

Just purchased a sectional from this location, Josh was an AMAZING help. He’s very knowledgeable about what he’s selling. Very friendly and helped us make a quick decision, thank you for your help Josh!

Nate was wonderful, got our family exactly what we needed, we came in thinking one type and he educated us on what was functional for our family. Such an easy and great experience. Will be back for our other areas of our home no doubt! Thanks Nate

Everyone was helpful and did their best to make our deal the best it could be.

The experience we had there was great. It would have been just a a hair better if they had the couch we wanted in stock, but since it was a door buster I understand. John and Josh were both great and provided excellent service. The prices were also a lot better than other places we had visited.

Amy and Paula were great. We were looking for a sectional that fit in our living room, and they were able to find the perfect couch for us.

Ashley with Ashley furniture was wonderful! Promptly helped me with my order over the phone and also got me some lower pricing that was available.

Ed my sales person was very kind in making sure I saw all the options they had to offer. Everything was displayed nicely. The whole deal was swift.

Ashley at Gunbarrel road in Chattanooga, Dominic was extremely helpful and super engaging with us in the store. He helped up through the process of buying a table. We had an amazing experience!

Joshua Boyd was my sales person. Joshua was friendly as well as knowledgeable about the product I was interested in purchasing.

Purchased a bed and mattress. Ed greeted me at the door and helped me find what I needed.

Randy was amazing to work with. Very knowledgeable. We are so happy with our purchases.

Very pleasant experience. Walked in and wasn’t disappointed! JFred awesome guy!

Dominic was amazing! He was friendly, but gave us our space to look at everything!

The day I bought my furniture I had a great experience but everything after the sale has been trash, I’ve been waiting 3 months now and still don’t have a kitchen table to eat on. The service after the sell is horrible to say the least. They’re great till they get your money then I wish your luck it better than mine

Ashley Furniture on Gun Barrel road in Chattanooga, TN was a beautiful clean store to walk into today. I was met immediately by a very friendly and well mannered young man, Joshua Boyd, who helped me with what I was looking for. What a chair! I love it! So comfortable, plush and soft.

Amy was my sales rep. I told her what i was interested in and she gave me clear direction. She was knowledgeable about the furniture and explored options with me. There was no pressure sales pitch just a desire to help me choose a design that matched a picture that I had. Great experience! Delivery scheduled in less than a month.

I was able to find what I want real quick with assistance from the store salesperson

We've bought furniture here several times. Sometimes, the choices of furniture are lacking in style.

Paula our sales lady was great!!! She really got the job done and was up front and honest!!

The sales went smoothly and Ashley was very helpful. The furniture will arrive and be assembled on Wednesday 31. I hope that goes really as smooth.

We wanted a chair table with chargers. Joshua helped us get what we wanted.

Dominic was very helpful and professional! He put me at ease right away! You've a great future as a salesman!

Great experience

Amazing experience, Diane is great, Great prices

Found Ashley’s Furniture ro have a good selection of furniture and pricing. Our Sales Representative was professional, and helpful but not pushy. Overall a good experience with the store.

Will not order from again. Refused to deliver items even though I have proof on THEIR paperwork the order was to be delivered.

Found what we needed, had a small mistake which Diane took care of. Great experience spending my money, but don't expect any help from any associate on the weekends if you buy something off the floor. We bought a desk and not one single associate would stop laughing and having a great time with themselves to assist me with loading it. I had to wait on my wife, who was paying. Only two customers in the entire store and roughly 8 or more sales people. It was really sad that not one of them would even walk over to say "can I assist you with that", especially since they dont have warehouse people on the weekends. Guess laughing and chatting with other sales people was more important than customer service. It was the perfect example of "it's not my job".

Ashley was absolutely wonderful!! I described the styles I was interested in and she walked me all around the store and suggested the perfect items for my home. I got a coffee table and end tables set and a set of lamps to go with it and they were very affordable. Highly recommended!

Excellent help from our salesman and they were willing to work out the best deal for my budget. They were more open to be flexible with pricing than other furniture stores we checked in the area.

Nate Jackson was superior in product knowledge and assisting my family with new furniture to take care of us for the next decade he made sure we understood what we were receiving the pricing and the available finance options if we so choose he also made sure to give us a store contact to make sure delivery is smooth and seamless

They know what they are talking about, and try there best to help you.

I want to THANK, MR. N. JACKSON, my ASHLEY salesman in working really harrd to help me get the furniture I needed and at a reasonable price (as well as MS. KAYLA). These are two wonderful empolyees of ASHLEY on GUNBARREL ROAD in CHATTANOOGA, TN ((YOU MUST SEE THESÈ TWO PERSONS TO HELP YOU). GREAT JOD YALL!*****

Nate was great! Very helpful and a great person to do business with.

While Paula was awesome, and she done what she could to help us, I have several issues. 1. Inventory. The recliner I wanted had a delivery time of 6 to 8 weeks. Supply chain issues should not be a problem at this point. Especially for a company who makes their furniture in North Carolina. 2. To much fine print. Example 35% off ad, no mention of with a purchase of $1,000 or more. Or if you want 0% interest you can't get the 35% off. 3. And free delivery will never happen.

Dom was our sales person and he was new. He greeted us as we came in and made us feel welcomed. Where Dom was new he didn’t have all the answers but willingly brought other sales people in to help answer questions that he did not know. All the sales people were eager to help us and Dom but did not try to take over Dom’s sale, which is not usual in a commission only business. Dom did a great job of helping us find the best pieces for our house and the team did a great job of supporting their new team member. Thank you for a great experience!

Great service! They didn’t hover, but were great with any questions.

The salesman was very helpful with my order.

Kim did an amazing job helping me furnish my new home. I would highly recommend her and Ashley Furniture Outlet for not only excellent service but also a huge savings!

I came to the store to purchase a sectional. I knew exactly what I wanted and had a previous quote (from another Ashley location) for the furniture. The sales associate, Joan, located the item and honored the discount of my quote. The only reason for 4 star is because Joan was new and the whole process took longer than anticipated. Overall, great experience!

Beautiful furniture

Had wonderful experience with Joan your salesperson and management would tell everyone don’t buy till you go to Ashley, took two of my grown children with me and they were vey impressed with sales person, management and furniture too. Great store. Ask for Joan she really is helpful.

Had a great experience with Nate Jackson and will definitely return.

The salesman was great and helpful.

Our experience with Ashley Furniture was an easy visit. J Fred was the business associate we met. He was very helpful and very knowledgeable with no pressure from him to buy. Happy with our whole experience.

Let's start off with talking about the used car dealership mentality at a furniture store! Ordered a sectional, two end tables in a rug 4 months later I only received two end tables in a rug so I cancel my order for the sectional but they continue to charge you exorbitant fees above and beyond what your paper of receipt States do not do business with this company as you will have it on your credit report and you'll have to fight for months to get it off because they are doing unfair practices I'm in the middle of legal battle at the moment with these people

I had the perfect experience at Ashley Furniture. It was all due to my sales person Diane. She was amazing. Helpful, knowledgeable. She wasn't pushy, she genuinely wanted to make sure I was happy with my purchase.

Very good people to do business with

Nate was a great salesman, very helpful and knowledgeable

The sales representative was friendly and worked with us to get what we wanted at the best price.

Great variety of products with good prices Randy was the best

Nate was our sales rep and he did a great job helping my wife and I secure a dining room set. He gave us a great price and was very helpful and welcoming. Made the entire experience easygoing.

Great customer service. Joshua Boyd who helped us was very knowledgeable and professional. Definitely will be back for future purchases.

The sales Agent Randy was extremely helpful and professional.

Definitely cone to Ashley Home Furniture if you are needing new mattresses and/ or furniture. Randy Eller was so helpful getting us the mattress ordered to meet our exact needs… he was so patient & not pushy at all. And their mattresses come with a great warranty if you buy the mattress cover to protect it… there is also a 90 day trial period where u can return the mattress & exchange it for another if u don’t like how firm or soft it is. I would highly recommend Randy as your sales associate… I will from now on be asking for him every time!!!

Ashley Furniture always has a great selection and pickup from the warehouse is easy.

Great experience! Diane was very helpful, efficient, knowledgeable and made the shopping experience very easy. Thankful for her kind help.

Wonderful and warmly welcoming environment . We met Rob and was amazed by his knowledge, and his comfortable approach. Keep up the good work.

Quick friendly service. Will definitely be back!

Nate as Ashley's furniture store was very helpful and informative.

Can't say I'm impressed, with the so-called white clove delivery service. After waiting 4 months for delivery. Nor, trying to get anything resolved under warranty.

Super fast service from Diane. Found exactly what i was looking for after shopping at 6 other stores. Our visit to Ashley was a success. And… on sale!

Johnny Totten was fantastic. His approach as we walked in the door was just a chill older man looking to narrow down our search. He took us right to what we wanted. He let us sit and feel out the furniture as long as we wanted too. No push salesman attitude. We will definitely call ahead to make sure he is there when we go back for our bed frame.

Great shopping and purchase experience. Delivery went very smoothly.

My sales person Josh was wonderful. Low key and helpful. Helped me find just what I wanted at a good price. Haven’t received item yet so can’t commit on value

Any did a great job!!

Randy Eller is a phenomenal guy who helped us find the perfect furniture for our needs and gave us a great deal! Ask for Randy.

Ask for RANDY ELLER! Easily the best experience shopping for furniture. This guy is who you want.

While they may be a little more expensive than other places you can go the quality and build feels better than the cheaper stuff. They also have a great warranty for their products. We worked with Josh in getting everything we needed. It was a great experience there was no pushiness, just checking in to see if we needed help or questions every now and again. I would be comfortable recommending you come here or at least give Ashley Furniture a chance!

Randy was an excellent salesman and pointed me in the right direction of what I needed. He was not pushy at all and was incredibly helpful. He’s also got awe-inspiring skills with discount codes, as well as a great conversationalist while you shop. Made my experience very easy!

Sales lady was very helpful- I got a very good deal on bar stools that I had been wanting to purchase. They matched another stores sale price for me. My experience with Ashley has been positive.

Ashley was amazing. She walked me through all the different options for a mattress. Spend time with me did not rush me with a decision. Very professional. After leaving store I got a text within an hour or so about delivery, easy to schedule. I’ve always gotten top notch service when buying from Ashley Furniture.

Great service and got a great price

We had a very good experience at Ashley Furniture when purchasing our sofas and recliner. Our salesperson, Nate Jackson, was very helpful with our purchase. We will definitely buy from Ashley Furniture in the future.

Great customer service. Ed was fantastic. Not pushing. Kind and helped me find just what I wanted

The saleswoman at the store Wafa was very knowledgeable very professional. She helped us so good to determine what we need and she did it well.

Randy was an awesome sales rept ! Explained everthing in detail! Great Guy

Has a good variety of quality furniture with knowledgeable staff to work with.

After eating out with a girlfriend, we went into Ashley “just to look” at outdoor furniture for my new deck. Ben welcomed me and directed me to the outdoor furniture section. He was attentive without being pushy. He gave me just enough space to browse but stayed close enough that whenever I had questions I didn’t have to go looking for him. I made one turn and saw exactly what I wanted! Immediately I pulled out my graph papered layout of the deck. Ben knew I was serious then! He was very helpful as I strategized what basic pieces I needed to purchase first and checked measurements to make sure the pieces would fit on my deck. The Memorial Day sale was in progress so I took advantage of the opportunity to save. I am very happy with my purchases which will be delivered in a week. I will be returning to Ashley Homestore soon. Thank you Ben for making my shopping experience so enjoyable.

I loved Ashley furniture, and doctor Bryan was amazing , he is perfect for that’s job because have patient, dedicated and really good for find the best option.

The movers were knowledgeable professional and kind

Everyone was so so kind, and so helpful from beginning to end. They had amazing deals on everything! Highly recommend shopping here for all your furniture needs.

Best experience ever! Nate gave me the best deal on a bed!

I am changing my score. I had 5 stars for the fast and good service in store, but the couch we got is broken on delivery. The deliver guy would take it back and said he needed a ticket but signed our name for the delivery. We contacted the store and they said they would be on it, but after two months we’re still here with the same couch. There’s been back and forth with the store and the service center and no one cares but we are paying for a broken product. So not buy here. The sales team is great, the rest is not and that kills everything that was good about our first experience.

Definitely a 5 out of 5. I always have a pleasant experience when visiting the store and working with Nate. I am very appreciative of the excellent customer service.

We visited 4 furniture stores today and were, by far, the most impressed with this one. Their options were great and better yet, the prices were a lot more reasonable. The sales team, especially Brian, was super helpful but not at all pushy. I'd definitely recommend this store to friends.

Good price, salesman was very knowledgeable and courteous.

I called and asked about the Memorial Day deals and I was informed one thing, got to the store and it was something else. The 2 salespeople that helped me were very unprofessional! One of them was talking about customers. I cancelled my order the next day because come to find out they didn’t give me interest free for 24 months. I had to call customer service 3 times to get someone to cancel me! I was still getting calls from delivery to set up a time. I had to go to the store 2 times to make sure it was cancelled so I could stop getting calls for delivery set up. I do not recommend Ashley! They do not have it together!! The mangers I spoke with were nice and hopefully it is handled now.

I’m disappointed by Ashley furniture. I bought a couch in late 2021 for over $2,000 and my wife bought a 5-year warranty on our sofa and 2 years later I have an issue that needed to fixed and they said they the warranty is through an outside group and they can’t help me. I wasted $300 on that warranty that I could have used to fix my sofa. It just feels dishonest if your store offers a warranty to fix something, and it’s through another group that refuses to fix something reasonable. If I buy the warranty it should be through your store and be fixed if there is an issue. I talked to a supervisor and they said that they can’t help me. I won’t ever buy anything from this place again I’m very disappointed.

I just went into Ashley to look. When I walked in Diane O’Rourke handed me a flyer with the deals they had going on and told me to let her know if she could help in any way. We were never followed by sales people or pushed to buy anything. We ended up finding a dining room table we liked and Diane took care of us right away and answered any questions we had about the product.

We had a great time picking out a couch yesterday! Our sales guy was great and patient with me.

Nate was great to work with. Look forward to getting my new furniure.

Wonderful shopping experience. Nathaniel Jackson was very helpful. He went over the variety of recliners that were available, options, and pricing. He has a great personality. He listened to what we wanted and we got the recliners. We liked the store. Easy to get to and clean.

Was not overly impressed with service wasn’t until I said the chairs were less expensive at another store that she lowered the price paid in cash for purchase and thought it was odd I was asked for drivers license and credit card then wanted to pick up my purchase and was given an unreadable copy of map and went to their warehouse the really nice person was the guy who put this furniture in the truck for us. Not sure what the white lab coats are about. Probably my shop there at Ashley Furniture

The associate was very patient while I made a big decision. She was helpful and informative!!

Ed was great and he made everything possible. We are looking forward to coming back and showing more with Mr. ED

Was disappointed that the warehouse was closed on Sunday. Just lost a sale.

Rob was very helpful and helped us find exactly what we were looking for.

Rob was our salesman. He was awesome! Friendly, outgoing, very helpful.

The assistance that I received from your very confident and professional staff was more than useful in my decision in purchasing your product...Thank you for a job well done...Willie T. Edmonds

I was greeted with a warm, infectious smile by Diane. She and I worked really well together and she made the process super easy. After talking for a bit, she and I had similar stories and I’m thankful that God put me with her. I actually prayed for a salesperson and HE delivered, she was amazing to work with and we now a bond. It’s nice to work with someone who believes in Jesus and relies on her faith to make it through everyday. Diane is a blessing.

I had a great experience with the Ashley sales rep! Robert was friendly and helpful without being pushy and really listened to me. He'll get my future business.

Staff are friendly, patient, and knowledgeable

Joshua was great! No high pressure. Looking forward to the delivery and being able to be comfy at home on the new couch

Great Experience! They were super quick and helpful and got me exactly what I needed. Highly recommend John!

Overall great experience at Ashley Home Store. Wafa assisted us today, and was a pleasure to work with. We got exactly what we were looking for and very happy with our purchase.

Benjamin was fantastic in helping us buy our new dining room suite

Had the bedroom to suit I was looking for at the price I wanted to pay.

This was the last straw for me. Ashley Furniture has officially lost my business. It’s very disappointing because they have such great products. R.I.P.

I have been going back and forth with customer service since 3/30 about the wrong mattress being delivered. I cannot for the life of me understand how this furniture company is still in business. I had a bad experience with this company back in 2019 and I should have trusted my gut and went elsewhere. $600 gone down the drain. Lesson learned! PEOPLE, STAY AWAY FROM THIS PLACE!

Wafa was a delight to work with!

Doc Brian was really great. Have not purchased any furniture in a long time, and he made it as seamless as possible. Very professional, knowledgeable and even relatable. Now if everything goes as planned, I will be an exceptionally happy customer

Great service

All good

Kenny James was an excellent salesman. Good job well done. The three delivery men were the top of the line. They were really great.

They where very nice and helpful they negotiate the prices and made the items more affordable. We will continue to business with Ashley furniture.

Amy did an excellent job helping me!! I appreciated her helpfulness without bring pushy!!

Wonderful experience!!! Very pleased with my bedroom purchase! Thank you 😊!

Great customer service and attention to our needs plus more. Will be shopping with them again.

Brian did a great job meeting me at my price point and explaining how well Ashley's furniture holds up. I've been buying Ashley for years and will continue to do so!

I only give them one star, because zero stars was not an option. The sales people at the store were great, very kind very friendly however, the people that assemble their furniture have a lot to be desired. I was sitting at our dining room table and noticed that it didn't feel right, like the chair was gonna fall apart. So I flipped the chair upside down and noticed all the screws were only tight on all the chairs in total. We spent a lot of money at that store and it's not like it was a $500 dining room said it was extremely expensive two weeks after we got the dining room table and had a massive crack in itas the wood settled. They were kind enough to replace the table by people the proper tools to put the stuff together or send me a check for having to redo it everything.

Sales person convinced my husband and I to take warranty on the furniture purchased. He promised to reduce it by $300 off the original purchase price. They charged us full price for the warranty and it's been over a week with no resolution in sight. Buyer bewarr

I am very happy with the service and the attention I received. Joshua was very patient and helped me find what I was looking for,

The store is clean and well organized. The representative "Rob" was extremely helpful and knowlegable about all the items we had questions on. Highly recomend ROB

Incredible staff

Great staff!! Sales staff listened to what I was looking for in my purchase. Answered all my questions. Great buying experience.

Nice products, great price for items on offer, friendly staff, smooth purchase experience. The warranty they offer really stands out. If you don't claim during warranty period, you get your warranty payment back as store credit.

Just bought 2 pillows but the service was excelkent.

Had a really good experience with Nate Jackson I’ve been buying from Ashley’s for almost a decade now and I always work with him

Excellent customer service all around.

Benjamin was awesome to work with . Great price great people

A great, convenient location with tons of selection. We will definitely go back for any of our other furnishing needs. Randy was very helpful to work with!

Love Randy Ellet

Great selection and excellent service.

Nichole was wonderful in helping me order my new bed. She spent extra time and effort in getting a senior citizen through the process. She went the extra mile to get my mattress cover to me. Thank you Nichole.

Randy Eller gave us wonderful buying experience today. We will recommend him to anyone buying new furniture!

Smooth experience shopping for a chaise lounge. Great prices, selection and help from experts Ed and Brian!

Let's start by saying the Ashley Home Furniture Store is among the worst places I have ever received furniture from. The person was named Walfa, and she was very talkative and pushy, especially when I got the extended warranty. I finance my furniture through Acima, and my Acima representative is named Kay. I have been going back and forth with Ashley's Home and Acima about canceling my extended warranty and showing the credit to my balance. I have been dealing with the back and forth since December 2023. I talked to Darel, the general manager, and Ben, the assistant store manager. I am always told someone will reach out to me, but I am always the one reaching out. I called Ashley before I received the furniture, saying that I wanted the extended warranty canceled, and I was told that it was canceled, but that never happened. Then I went inside the store and spoke with Wafa, and she told me I couldn’t cancel it, so I called customer service. They told me I could, but then I was told I needed to go inside the store to cancel it, and I would be going back and forth for over two months. I spoke with Ingrid, who works at extended warranty who confirmed that the warranty was canceled, but Ashley still expects me to pay 2000 plus dollars to Anima. It shows that I owe 2,009.60 dollars, which is wrong because the warranty was $399 plus tax, which should be credited back. I want to pay off my furniture and be done with this. I repeatedly asked to speak to a district manager, but nothing happened. The last update I received was when I called and talked to Ben; he said he issued another ticket for someone in cooperate to fix it.

Very clean, great salesman he was very nice. Will be buying from Mr John again . Thanks

Good friendly service but only told that i have to wait 2 weeks for delivery after I paid left a bitter taste…wont see me again. Then 1 day before delivery I get a nonchalant oh it will be 2 more weeks cause it didn’t make it to the warehouse! Pathetic service! How can I give zero stars?

Our salesman, Brian and other personnel were very efficient. We'll be back. Thanks

Ashley was my second choice for furniture due to price. I was surprised with the matching online pricing. Thanks John for going above and beyond to find my account. Also, the fact Ashley had availability of recliner in a timely manner. Delivery date was sooner than expected. Online shopping is great but you still need to see and experience the feel to be sure. Thanks Ashley.

Loved the customer service. She was so nice and helpful. Would recommend Ashley’s to anyone looking for a new home Furniture

Waffa was amazing! She was knowledgeable. She stayed with us throughout the entire process. We were able to find just the right mattress for us! Thanks to Waffa, Kay, Darryl and the whole gang!

Rob is who greeted us at the door and assisted us during our purchasing experience. Not only did he provide detailed information which led to smarter purchases, but also he also provided personal insight and experiences with specific furniture which made us feel comfortable spending more than expected an our investment. This gentleman’s integrity far exceeds anyone I have ever met in the retail industry. He went above and beyond in all aspects of sales and he demonstrates the character and leadership of an employee who’s being under utilized and needs to move to the next position. I could not have asked for a better experience.

Randy was amazing!

We had a great buying experience! Our salespeople (Ashley) was exceptional. She made sure we were aware of all the sales and special deals that were available. She made the process very easy.

As always exceptional service. Highly recommend Ashley Homestore.

the visit to the premises went very well, the seller was attentive and very patient, we bought our room and we are very satisfied with our purchase, the ideal place to furnish our house

Diane was fantastic! Extremely helpful in helping me find exactly what I needed.

Rob was honest with answers and outstanding salesperson.

Great customer service from Nate. Helped me when I needed it, showed me a few good options, but let me make my decision when I was ready.

Warranty on their furniture sucks..I bought a recliner in January..It broke 3 weeks later..I've been waiting on parts since the end of Jan..It Feb 26 ..still no parts and seems like Warranty department is giving me the run around...Do not buy furniture from this place furniture is a very bad cheap quality

Darrell is always helpful and very knowledgeable at Ashley. I have purchased several mattresses from him and will continue to in the future.

Professional

My family recently visited ashley store and had an exceptional experience thanks to our salespersons Nicole and Wafa. From the moment we walked in, Nicole was warm, welcoming, patient and incredibly knowledgeable about the products.

The experience was great! Not pushy at all! Ed helped us out very much!

Very pleased with the service The sales lady was very kind and did an exceptional job at getting us exactly what we wanted at a very good price

Al was very helpful!

Wafa was great and easy to work with! She was always around close to answer questions…but allowed us our space to shop around. When we were ready she made the purchase seem less and stress free!

Great service

Benjamin was very helpful in showing us around the entire store and helping us select appropriate pieces for a small one bedroom residence. 👍

The sales team is amazing and they did everything to satisfy my needs. Thank you. Definitely will buy again from this merchant.

Wafa and the staff were amazing. The prices were great, but the service and kindness were even better. Thank you!

Although we entered Ashley Furniture only planning to browse, my husband soon found a leather recliner he loved. We eventually found a sectional that worked well with it. The selections to choose from would fit any style and taste. Additionally, Randy, the salesperson, was extremely helpful and knowledgeable, but not pushy!

I've shopped at the Chattanooga store since moving to northern GA about 3 years ago. We've outfitted a living room, breakfast nook, guestroom, and entry way! We decided it was time for a new mattress and we wanted to go from queen to king. Although our bedroom furniture is all Ashley, we have had it for about 10-plus years, and with getting a larger mattress, we'd of course need a new bed frame. I was VERY happy to find out Ashley still makes our set, so all we needed was the bedframe. I wasn't aware they also sold Tempeurpedic mattresses, so I was VERY happy again that we could get everything we needed there. Ed and Brian were WONDERFUL (who knew mattresses are so high tech now?), and helped us make a choice I know we will literally sleep soundly knowing we made a good choice! We also got in on the Presidents Day sale, and qualified for free financing. I'm excited to get our new bed and am very grateful to have such wonderful people at the Chattanooga store - it's why I always go back when I need something, and I know I will again!

Very beautiful store and furniture. Joshua was helpful and knowledgeable and went that extra step to make sure we got what we were looking for. Didn’t feel pressured.

This was our second time buying from Ashley Furniture. KD was an excellent salesman. Knowledgeable. Not pushy. Listened to what my wife and I were really looking for. Patient with our two wild sons who were helping us pick a new sectional couch. We were very happy with the quality of our first purchase from them about 8 years ago, hoping for the same with this one.

Ashley (sales rep) was great and so was the furniture store. Quick easy process. We love our new dining room table.

Great customer service!

Benjamin was fantastic….

Ashley was awesome! Pain free and fast!

Efficiently helped make the deal and pickup easy.

Well I will start from the beginning lol. Tryied to charge me full cost for new rug that was laying under are feet as i am about to pay lol only reason figured this out they told me i had to take it with me. So i said not buying that for 799.00 they gave me half off. Talk to sales person get everything I need ordered which I was told asap. Well fast to them is weeks on top of that will be 3 different deliveries to get my order which turned into even longer. Here I am on second delivery and now the TV stand missing a door. To cut it shorter was told would be delivered February 3rd now February 7th . My tv stand door is basically a month out. Don't order from here go some place else FYI there chat bot with call you a million times even after delivery scheduled.

Brian was very helpful and provided great customer service!

The showroom was lovely. Within minutes we were in the hands of a knowledgeable sales associate who immediately showed us the bed we had seen on line and were interested in purchasing. He confidently answered numerous questions concerning the product and the store's financing options. The manager and Josh worked together to get us a great deal on a new mattress and even bed linens to go along with our new bed! We would highly recommend shopping at Ashley Furniture at Hamilton Place to everyone.

(Translated by Google) Very good service, excellent. (Original) Muy buena atención, exelente.

Best furniture shopping experience I’ve ever had! Staff was super friendly & knowledgeable and was able to get me exactly what I was looking for.

Great sales people. Friendly atmosphere.

Nice selection. Too pricy for me.

If the furniture is damaged or not functioning correctly, Have them take it Back! I bought a reclining love seat on Black Friday of Last year and i'm still waiting for a warranty tech to show up to repair. I'm dumbfounded at how difficult this process has been. Multiple calls over the past 2 months. At first , they want you to wait on possible parts the tech might need to be shipped to your house and now that the parts are here, i've made a 6th phone call and i still don't have a date on when the tech will arrive. They might need more pics and they will call back when the check with tech's schedule. The entire process is dysfunctional. Hope you have the patience of Jobe.

Simple,easy and the employees was so helpful

We really enjoy talking with Mr Robert Ball the sales person than shopping. He made us happy with our pick. We definitely come back in near future.

Wafa was an amazing associate. She took her time with us and was very knowledgeable!

I had a great time. Nicole Howard was such an amazing help through everything we did. She is so understand and has an amazing personality. I will definitely come back with any needs I have, and I will ask for her!

Excellent Sales Rep Ms Wafa, great Customer service. Very informative About products.

Wonderful

Amy was so kind and helpful. She immediately made me feel very comfortable. She patiently listened and guided me through the store until I found the best furniture for my home. Hang on to her!

Associates were very helpful with our purchase. They took a lot of time showing the different selections in which we were interested.

When you order something it's slow in Getting to the customer.They do have a wonderful selection and great value.

Very friendly and helpful.

Amy was very patient and did a great job of showing us around until we found the perfect sofa and loveseat.

ED AND RANDY, EXCELLENT CUSTOMER SERVICE

Ben was very helpful Great job!

They are very attentive and friendly. I made a very good deal and my delivery was free ☺️

The salesmen at Ashley's are awesome! Great customer service! I will be back when I need more furniture and accessories!

Great selection and prices. Go to Hixson store and see Jay the manager!

Very knowledgeable, helpful staff. Made my purchases in less than a hour

Nathan Jackson was super cool and helpful. He helped me pick out a couch and a couple other pieces for my apartment. We got to talking and it turns out we went to the same school growing up. If you’re in Chattanooga and need anything furniture related I’d definitely recommend going to see him.

friendly and immediate greeting. great place,great folks.tyvm

The Ashley furniture store is the best place to buy your furniture u need. If u don’t know how to get what u need they will help you the best way they can offer u. And the prices are fair for us the customers the bestttttttt u can find in Chattanooga TN come and check It out yourself you won’t regret it 😎😜👍🏻👻

John Totten was excellent! He helped my family and I pick out the right furniture for my apartment.

Ashley employees and one of their managers are running a shady business. Beware! I purchased a VERY expensive adjustable bed, mattress and mattress protector last summer with a delivery date scheduled for a few days out. Within a day, the delivery was pushed at least 2 weeks. I had just gotten out of the hospital and needed the items by a specific time, so I ended up needing to cancel the order and found the exact same items and purchased from a competitor with no issues. When I went to Ashley to cancel the order, everything seemed in order. It wasn't until 2 weeks later that I realized my credit xard was never refunded over $7k that I was owed!! I filed a report with my credit card company and for MONTHS, Ashley kept pushing back saying I received the items. They finally conceded sone but continued to push back on about $400+, stating I had taken the mattress protector, which I did not. Everything was to be delivered together. At every turn, Ashley lied. They lied about having the items available. They lied about the delivery date. They lied about refunding my credit card (and even gave me a bogus return receipt!) Then they lied about me taking some of the order, which was untrue. Their competitors had warned me that Ashley was difficult when it came to returns, but I had no idea how bad it would get. It's now about 6 months later and my credit card company still hasn't informed me that this has been resolved. I will NEVER shop there again, and I warn everyone I can to avoid Ashley in Chattanooga. Go anywhere else. Rooms2Go was great and easy to deal with. They didn't haggle on the price and made the shopping experience easy.

Wafa was fantastic! She made our experience wonderful. She was very knowledgeable and helpful.

I really appreciated that the sales associate met us at the door, informed us of current sale options, and then pointed us in the right direction so we could browse on our own. He was attentive without being right on our heels the whole time. Great service. Will definitely shop here again.

Amy was very helpful and the others were very welcoming.

I have no idea how they have high reviews. Or maybe I just have the worst experience. Bought a couch 6 months ago, and I'm still trying to get them to fix it. It was delivered with a lot of the stuffing missing out of one of the back pieces. Not sure why they even let it out of the factory like that or set it up in my house like that. I had to request they fix it. They sent me a box of stuffing and then eventually a crew came. The stuffing that was sent was not enough to fill the couch. So then I had to ask for more stuffing. This time they sent two 5 ft boxes full of the stuff. Excessive. The second repair person that came ended up breaking the zipper while trying to stuff it. I am now waiting on a replacement of the whole back piece so they can come and replace that. When the last repair man was here I tried to give him one of the boxes of stuffing and told them they sent me way too much and he said he would take care of it. I just found out that "taking care of it" means just setting it in the side yard of my house. He didn't even take it with him, he just threw it in my yard. I can't believe I can spend this much money on a product and get this level of service. This a shame. I'm sure no one will look at this review, but just in case, please help me! I need a refund! This is not ok! Finally got someone from customer service who was able to help. Talked to at least two dozen people there before finally getting help. Bumping up from one star to 3 stars because with the small refund I don't feel AS ripped off.

If I could leave no stars I would. They are unprofessional people and have the worst customer service. We bought a whole king and queen bedroom set back in November and when they delivered the chest, night stands, and dresser we noticed they were all damaged and scratched. We let the delivery guy know and he took pictures and told us to call our sales rep so he could get someone to come fix them and if it wasn't fixable we could request to get a new one. After a couple of tries of getting in touch with Joshua and the manager they were able to send someone to fix it. After the service call, the damages and scratches were more noticeable than before. We called Joshua and even texted him multiple times and his response every time was that he was on vacation or that he would get the manager to call us. We've even left multiple messages with the person that answered the office phone and as of now we haven't heard anything back. We have even gone to the actual store and they are never there and we get told they can't help much only to pass the message around. This is ridiculous and the shadiest people that I've ever purchased from. It has been a couple of months now and we have not gotten a solution. I know for sure not to buy from them again!!

Joshua was very helpful and took the time to help me find just what I needed.

Ashley at the Chattanooga location is awesome!!!!

Overall I had a pretty bad experience. I spent roughly 10k with them and after they got my money customer service went out the window. My entire order was delivered later than promised. I was very clear with the salesman I dealt with that I was leaving town and needed everything before I left and he promised me it wouldn’t be a problem, well that didn’t happen. I had to get a friend to come over and receive the furniture I purchased. I get things happen, but during deliveryinstallation/delivery team at Ashley damaged my new laminate floors, and then on the day of delivery they told me they didn’t have the bed I ordered because it broke in shipping. I had to wait 3 weeks for the bed to re-ship, which I did, and then that bed broke during shipping as well. After that I wanted to cancel my order, I called 3 times no one would call me back and I finally had to drive to the store and cancel it. Two weeks after canceling the order I still hadn’t gotten my money back. I called the store and when I actually spoke to someone I was promised a manger would call me back, which never happened so I had to drive to the store again to deal with this. Turns out the salesman and manger I had previously dealt with did not process my refund correctly. I’m sure Ashley is better in other locations but do not use this one off of Gunbarrel RD.

Highly disappointed. Typical furniture store techniques and practices. I felt very sorry for the salesman that was forced to lie to get a sale. Stay wary of the bait and switch with these folks.

We decided to invest in furniture at our local Ashley store knowing it was a large reputable company. We chose our furniture and decided to seal the deal when they offered a 5 year protective warranty. Our green velvet couch and loveseat looked great at first but after a year of very gentle use it is literally coming apart at the seams with some kind of white plastic coming out of the seams and the stuffing visible. I called and was assured all would be made well but that the warranty company was an outside company. and I was given that number. When I spoke with them and described the problem they checked on it and replied conveniently that would not be covered as it sounded like a manufacturing malfunction. So basically they would cover if I'd stained it but not that it was made so poorly that it just falls apart. I would never invest or recommend this company to anyone. The assurances they give you at purchase are nothing but a scam. Very shady unprofessional customer service and horribly made products.

Title: Exceptional Service and Assistance from Ashley at Ashley's furniture - A Truly Memorable and stressfree Experience! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of shopping for furniture at Ashley's, and I cannot express enough how impressed I was with the exceptional service provided by Ashley, one of their knowledgeable experts. From the moment I stepped into the store, Ashley greeted me with a warm and friendly demeanor. She took the time to understand my specific needs and preferences, ensuring that I found the perfect furniture pieces to suit my style and requirements. Ashley's expertise and product knowledge were truly remarkable. She guided me right to the piece that I fell in love with, also patiently answering all my questions and offering valuable insights. Her attention to detail and ability to match my preferences with the available inventory was outstanding. What truly set Ashley apart was her genuine dedication to ensuring my complete satisfaction. She went above and beyond to accommodate my requests, providing personalized recommendations and even suggesting additional accessories that would complement my chosen furniture pieces. Throughout the entire shopping experience, Ashley demonstrated exceptional professionalism, courtesy, and a genuine passion for helping customers. Her friendly and approachable nature made the entire process enjoyable and stress-free. I am delighted with my furniture purchase, and I credit Ashley for making this experience truly memorable. Her outstanding customer service and commitment to excellence have undoubtedly earned my highest recommendation. If you are in search of exceptional furniture shopping assistance, I strongly urge you to visit Ashley's furniture in Chattanooga, TN Hamilton place area, and ask for Ashley. Her expertise, attentiveness, and warm personality will ensure that you have an exceptional shopping experience, just as I did. Thank you, Ashley, for your outstanding service and for going above and beyond to make my furniture shopping experience truly exceptional! Keith and Rita.

I enjoyed my visit today. No high pressure sales person. They let me shop on my own but were available for my questions. John T was great!

We bought the Ashlor Nuvella Sectional after weeks of shopping and testing around our area. We liked the color of the grey fabric and overall look/feel of the floor model. We opted for the same fabric and even added on a warranty because we hadn’t heard great things about Ashley’s furniture. The couch was bought in July and within a month, you would have thought we had the couch for years in a college basement with how much piling had already built up! We filed a claim with our warranty, hoping that might allow us to swap out material or cushion, but alas, the service rep who came to our house told us that “Ashley should have warned ya’ll about this fabric” and that “we should purchase a fabric shaver.” Cool. Great. Thanks. For how much money we spent on this couch, the quality just isn’t matching. Save yourself some time, money, and frustration and buy from a different manufacturer.

Ashley was very friendly and very helpful! Only thing I noticed when we were going over delivery, I was told it was 169.00, after I got home and looked I was charged $269. So for that reason 3 stars.

Excellent customer service and quality products. Nathaniel Jackson assisted us and made the process easy.

I will never do business with this company again! We waited at the distribution center over 4 hours because the furniture store ( our salesman) messed our order completely up! It was a nightmare! I feel sorry for the distribution center having to fix the stores mess ups as I wasn’t the only customer there who was dealing with this. The furniture took almost a month to get here. This company is overpriced and a nightmare to deal with! I’m

Helped Us get exactly what We wanted at the price we wanted. Amazing customer service. Will definitely be a return Customer!!

We felt the selection was really good and really enjoyed our salesman

Delivery was fast and friendly. The delivery crew made sure that I was happy before they left. My full experience from start to finish was great.

Great service, great merch at good prices

The sales woman was very knowledgable about the products in stock and helped me locate many options that would be agreeable, and I am very pleased with the tables I chose to purchase. However, it took a very long time to check out because of the cumbersome computer software to create the invoice probably 30 mins to do just that. Even the cashiering process was cumbersome because I couldn't just pay and go. The extra paperwork was silly since it was a pay and go transaction not an order or credit application or anything complicated that would have taken longer. The tables were then loaded into my care in a timely manner and i was off for home. Please streamline your checkout procedures so you can stop wasting customers' time.

I slept like a baby lol

Ben was very helpful, didn’t hover, yet didn’t let us be too long. He wasn’t pushy and was very polite!

Randy Eller approached us at the door then backed off and let us shop. Perfect way to deal with us. He ended up with a sell. Bass players rule!!

Randy was great... knowledgeable and professional. As usual Ashley has great products and prices.. but this location goes the extra mile to take care of customers... We will be back.

Very helpful. Great deals. Great quality stuff also. This was my second purchase. I’ll be back!

Our salesman was fantastic! So personable, making the process enjoyable. We can't wait to try out our new furniture.

Diane is as so helpful with putting the perfect furniture package together for our home. We appreciated her understanding our needs and what we were looking for without being pushy in any way. Great, friendly service.

This is the worse experience ever. I purchased a dresser and was skeptical because of other reviews. Sales person told us the dresser was their top quality. It was delivered 2 days later, put in place then halfway unwrapped and they left without checking drawers. We started taking the remainder of packing foam off and 2 of the drawers wouldn’t open. When I called the store I was informed I had to contact their warranty service their hands are washed of it. I then had to call their warranty service 3 times because we kept getting disconnected. Once the information was exchanged I was told they will send the parts to repair them and should be here in about 10 days, after the parts arrive I have to call the warranty service back then at that time they will schedule an appointment to come repair the drawers. Don’t buy from Ashley.

Friendly, worked to get us what we wanted and needed

Ashley was so helpful and so sweet. We were finally able to get a good mattress and nice bed to complete our room! Can’t wait to have everything delivered.

Randy Ellet was amazing at helping but giving us space to make decisions. He was helpful and kind and not too pushy

Great experience and Benjamin was very accommodating concerning our requests. Top notch service.

Brian was very genuine and helpful!

Got what I wanted.

Excellent service, friendly people.

Diane and Darryl were a great help. Answered all of our questions. We didn’t feel like we were pressured into buying anything. I would definitely make a purchase with them and Ashley’s again.

Walked in and was welcomed and assistance was offered but nothing pushy, which was a big plus. Randy Eller did a great job explaining the bedroom suites and their sales. Three days later I call Randy and made a smooth purchase on the phone. I would highly recommend asking for Randy when you enter Ashley, Gunbarrel Rd, Chattanooga.

People are nice. Helpful service. Good experience

Today I had an awesome experience at Ashley's Furniture. My salesman was Bryan Saraley, he was great, very quick and professional. Overall, everything was great. Thanks a lot. Bryan.

We had a easy and smooth buy randy The sales rep done great and got us exactly what we wanted will for sure be using him again And he had a great night lol same as mine

Great service large selection

Prisons and friendly service

Team was awesome professional and excellent work and attitudes, best moving delivery experience ever!!!!

Randy Elmer was phenomenal!!

This was an easy process, so thank you for that! Lathan was a big help and got me a good deal on a new sofa and loveseat, so he definitely deserves some praise for his hard work.

Easy no pressure shopping. We worked with Jeremy to find the perfect new sectional for our home. He was super friendly, helpful and all around great. We will be shopping here for our next furniture purchase.

My experience was very positive. The salesperson who assisted me was very helpful

My wife and I recently visited Ashley to look at couches. Nathan, the sales representative assisting us, could tell we were on the fence about a certain sofa. He then proceeded to tell us that there was a 72 hour trial period if we purchased it, inferring we could return it with no questions asked if it didn't fit our space. This was a lie. When I called to begin a return within that 72 hour period, I was told that Nathan had lied to me, and that they don't offer returns of any kind. The store manager, Benjamin, didn't seem to care that his team lied to customers in order to make a sale. He blamed my wife and I for trusting his associate's word and not reading the contracts ourselves, and refused to honor what his employees had told us. It's clear that they will tell you anything to make a sale, and won't take accountability if they make up policies on the spot. Really disappointed in this whole experience, and can't see us shopping here again.

The lady that help us was very nice and very good.

It may seem harsh to give a one star review but I am so furious with this company. I went in and after trying at least 30 mattresses I settled on one particular queen mattress and box spring. I bought furniture last year from them and everything went smoothly. Love my furniture and Brian the manager was on his "A" game and very nice. This time he happened to help me again and not sure if he was having an off day or what but definitely didn't have the same attitude as the last time. After going back and forth on the mattresses he started the order only to find out after all that was said and done the mattresses in queen size wouldn't be in for three months. WHATTTT??? Then he asked if I wanted a king instead of a queen and I thought ok sure. Again went through everything to find out that there was a three month wait also. Well I needed a bed so I decided I guess I'll wait for the queen. A few days later after I paid for everything Brian texts me and says my mattresses will be in and the delivery people will call me to set up an appt for delivery. GREAT! Im excited. I don't have to wait three months. Ashley delivery texts me to see when I'm available for delivery. I want to set up a time but after texting them over and over again I realize I'm talking to a bot. They automatically set up a time. Im working those hours and want to set it up for another time. They don't work like that. This went on three more times. Finally on the fourth time amid my frustration my boss says go ahead and take the day off. I didn't want to do that but they kept scheduling the delivery a time that I work. Im trying my best to talk to someone. Anyone! I call the store and another gentleman answers. I don't remember his name but if rude was a name of a man he would be it. Absolutely horrible customer service. He tells me he doesn't have a phone number for the warehouse and I cannot speak to a person about it. That's some BS right there. Finally after telling him how pissed off I was a lady from the call center calls me. (Guess they have a phone after all). She sets up a day that I could take off. Finally I thought I would get my mattresses. I got a text in the morning that I was number 12 on the list but that they should be there about 1:30 PM. I kept getting text after text after text telling me they're on their way, I am next, then a text that they had to go back to the warehouse to get another order. Then they text me again and again and again telling me they're on their way and then again they had to go back to the warehouse. Finally at 5 PM they get there. The time they gave me was from 10:45 to 2:45 PM. I work 9-3 PM and that is why I took the day off. I didn't even need to take the day off. So the two guys come up they tell me they have to put together my boxspring, and they go down and do that. In the meantime, they took my mattresses and put them in the truck. They bring my box spring up, put it in my room and proceeded to tell me they don't have my top mattress. They say a mattress in the truck has my name on it but underneath my name is somebody else's name. They apologized profusely and call their boss who tells them they can bring my mattress the next day because it's back at the warehouse. I asked them if they were sure because now I have to sleep on the couch which is not good on my back , thus why I needed these mattresses. Yes they were sure and they were so sorry blah blah blah. Well, the next day I start getting text messages asking me when I want my mattress delivered starting with the following week. Again, I tried to call somebody, talk to anybody about this and nothing. I had to set up another day and time for it to be delivered and it's supposed to come this Wednesday. I have to work and I am not taking the day off so let's see if it comes after I get off work. They will not give me a time until right before they come. I'll have been sleeping on an uncomfortable couch for a week. All text messages are from robots and unless

Great salesman! Really like our fireplace insert. Just what we needed. Salesman very personable, and sale completed without undue pressure. Thank you.

The 2 young men who delivered my sofa were very courteous and they did a great job.

Do not shop here. Misleading about return policy. Poor quality furniture. Plastic parts. You WILL be left with their junk if you take possession of it. They have a ZERO RETURN policy even if what they tell you isn’t true. Top shelf prices for bargain basement furniture.

If you shop here be aware of their return policy. If it makes it to your home it’s yours. Even if your sales guy says you can return you can’t. Furniture in my home for 2 hours. Unsatisfied too bad. Cheap plastic legs instead of wood. 30 day return policy online does not apply to the store. Shop elsewhere or be careful.

Buying experience was good, delivery was perfect. The delivery personnel were very professional and friendly. We have a very challenging drive that is 400 feet up a steep hill. The driver navigated it with no problem. He is one of the few that has. He is to be commended for his ability and professionalism.

Great experience! And the staff was very friendly and welcoming !!! I loved it and would recommend anybody to go and enjoy furniture shopping 💕

Apparently deceiving the customer is commonplace. According to online there is a 30 day return policy. Wrong. There is a NO RETURNS policy. Bought a sofa, didn't get what we were told. Too bad. If you take possession of it in your home it's yours. Purchased at 3:00pm, picked up at warehouse, call to store at 5:30pm same day. Was told there's nothing you can do. 2 HOURS and there's nothing that can be done. SHOP SOMEWHERE ELSE. Somewhere with more integrity and better quality for your money.

$1,400 Stolen from me. warning do not do business with this store stole $1400.00do not do business with this store do not do business with this store sofa sleeper was never dropped off due to damage. i was still charged $1400. no response from costumer service or no one to get a hold of. call me back now. 315.416.7570

Great customer service, amazing quality, and very reasonable prices.

Ed was the man. Very helpful, and had our best interests at heart. Shoutout to Ed!

Rob was a great! He helped me find exactly what I was looking for.

We've bought a couple different bedrooms from them, and we've always had a good experience! The delivery service is on time and speedy, but careful!!

Friendly sales agent name Wafa. She came up to us and gave us a sales paper . We did not plan on buying because it was our first time looking for a new sofa. Wafa left us alone to look. We sat on all of the sofas and found a couple that we liked. I found Wafa and asked her some questions and she helped us in a non pressured way. We narrowed our search to a sofa and ottoman. Wafa gave us a deal that I was happy with so we finalized the purchase. Now the wife is happy for a few more days. Ashley furniture seems quality and is made in Mississippi. We bought the protection plan and are having it delivered. I'm excited to sleep on the new couch. 😴

Ben was very helpful in giving us information, answering questions, and then letting us explore. He checked in when he could tell we were curious without us having to look for him and once we had made a final decision, we turned around and he was astonishingly there to check on us right on time again. Very stress free experience and we found just what we wanted.

The customer service was superior. I really enjoyed my experience.

Amy is a friendly person who was eager to please to serve my furniture needs and patient with financing!

I found my sofa as soon as I waked in the door The sales person was friendly and helpful

Excellent experience. Helpful staff and great price. Plus the item was in stock.

Found just what I needed!

Understandable expensive furniture

Amy spent quite a bit of time helping us find just the right table and chairs tonight. We had a pleasant experience and were well taken care of.

Best of the Best!

Give items you asked them not to give you. Deliver and leave items I did want and now will not take them back

Not a lot of selection but people very helpful and not to pushy

Was lied to on delivery date. Asked for a refund and was lied to twice that my order was cancelled. Refused to give me a refund. Constantly lied to.

Were not enough staff to address all customers. We were there twice and both times we and other customers had to sit and wait for our assigned sales person.

Selection great, sales people excellent, delivery guys superb, but automated delivery system needs work. It was the only thing that made the experience frustrating 😒

they were amazing and very insightful and helped us find the perfect mattress for our growing family. thank you!

Gina provided assistance during our visit searching for a new couch for our living room. She was extremely helpful in suggesting various couches that fit what we were looking for and explaining the details of each. Our experience was positive and we did not feel pressured at any point. Although we ultimately went with another couch option elsewhere that better fit our living space and needs, we highly recommend reaching out to Gina if you are in the market for a couch and/or other home furniture.

Really enjoyed being at Ashley. Diane our sales rep could not have been any better,I thought she had been in sales for some time but she was new to Ashley. Not over pushing, she knew her products very well. Yes I would recommend Ashley to all my friends. Thank you Diane for making this a great experience.

Great customer service and consultative support… and quality product.

We worked with Josh, he was really wonderful. We came back several times before we actually made our purchase and each time he was very helpful and super to work with. Thank you.

Terrible

The distribution center did a great job handling our pickup and loading for us. If you’re local or getting a smaller piece of furniture (we just got a couch), I’d recommend picking it up yourself. It’s a really smooth process.

Arrived on time and delivered in tact

Excellent customer service. Excellent delivery service!!

Horrible experience and customer service.

It was great, the sales person was friendly and knowledgeable.

Harry Fields did an excellent job Assisting us this morning.

I’d like to preface this by saying I love the couch we bought, but buyer beware slick talking salesman will talk you in a circle. I was promised Black Friday pricing and a ps5 for spending over $4,000, but wouldn’t you know when it’s all said and done we didn’t qualify for any of this. I will never use or recommend this store!

Delivery was on time and setup was done without any problems! Satisfied customer!

Ashley at Ashley Home Store was great. She was solution oriented and helped us get our needs met. We are grateful

Friendly, knowledgeable. They did exactly as they said they would

Please do yourself a favor and go elsewhere. I was told by their automated system to pickup my order on Sunday at their warehouse. But what they don’t tell you is that the warehouse is closed on Sundays and Mondays. When I went back to the store to find out exactly when I could pick up my order, the sales guy told me he could not help me because his family would suffer if he was not selling furniture. So after speaking with the manager, I was told to pick up my order on that following Tuesday or Wednesday and that the rest of my order would arrive 3 to 4 weeks from that date. “I bought a four piece sectional couch and got three pieces now and I guess I’ll wait four weeks for the last piece” No return policy even if your furniture arrives broken and missing pieces. Our couch was missing the feet and seat on one piece was not assembled correctly and should not have passed quality control. This has just honestly been the worst buying experience I’ve ever had. I’ve had better experiences buying used cars. It’s just been a huge hassle from picking up my order and now waiting on missing pieces to come in as well as waiting for a service technician to come out and make proper repairs. I truly feel that the pieces on the showroom floor are much better quality than what they sell and ship to you. I will never buy from this place again. Just quick update, I ordered this 4 piece sectional couch 2 weeks before Thanksgiving, it’s now 2/2/24 and I’m going to go get the last piece today.

I want to start by saying I would give Ashley itself a 5, because it was a wonderful store with wonderful product.. and my delivery was very smooth. However, my experience with this store was horrible.. the man helping us was a young skinnier black man with a beard.. describing because I don’t remember his name.. but he was extremely difficult to work with and extremely unprofessional. He used foul language our entire visit, gave me wrong measurements for the furniture, and would not give me any exact numbers when I was ready to buy. When I did try to work through purchasing numbers with him he continued to raise the price at every step even though he had already given a “final price.” He lied about delivery dates, he lied about monthly payments, he lied about return policies, and he continued to tell me and my friend that normally his customers are just “cool with whatever.” He was watching a football game on one of their TVs and continued to ignore delay our visit because he was turning around watching his team play. Not to mention, when we were ready to close the sale, he started helping someone else in the middle of us trying to get checked out. The worst is that he ran my pre-approval for a line of credit and then hard checked it before asking my approval to go through with financing through them. This was the worst and most frustrating furniture buying experience in store that I have ever had in my life. The ONLY reason I purchased here is because I loved the product and I loved Ashley as a store and the guarantees they have for their furniture. But if you go here, please beware of this man and how he is going to treat your experience with him. Manipulative, slow, and lying at every turn. But you won’t regret buying an Ashley product. It’s been the best and every other part of the experience was good.

I didn’t think I was gonna get Approved but Gina worked her magic & I have a brand new mattress

Receiving customer service assistance is horrible. Not able to speak with a person over the phone and not receiving notifications about our order placed.

Fast, Friendly service. Answered all of our questions

It was a wonderful buying experience. We went in to purchase an area rug and also purchased a cozy couch, which my husband loved. Diane, was very friendly and amazing in helping us. She helped us find just what we wanted. We love buying from Ashley furniture store.

We were greeted promptly by a very friendly gentleman. Very knowledgeable about what we were looking for. A great experience ina very busy time of year

Informative sales guide. Not pushy helped us find what we wanted.

I'm happy got what I wanted.

The salesman was not too pushy and he put up with my husband's jokes. It was a good experience.

Great place great people

Love this couch hopefully it will last a long time. Will keep you posted. Just purchase today.

Great salesman! Very knowledgeable and helpful.

When we arrived. We were helped immediately. We were looking for a bed for our granddaughter. We found the perfect bed . So we decided to purchase the mattress there as well. But doing the final cost details and delivery. We were told there was a cost for the delivery of the bed, which we expected. But there was a separate cost of delivery for the mattress. Although both would be delivered on the same day. My husband and I had to take a pause. Why two separate delivery charges. My husband was ready to leave but I said maybe the young man miss understood. I could see a delivery cost for the mattress if that was the only item being purchased. But he said no two separate cost. We felt like we were being over charged for delivery. WHY!!! Be ware.

Ashley was very helpful and made me and my mom feel very comfortable with our purchase.

Wonderful people! Beautiful furniture. They made buying or new couch easy and worry free.

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Very professional, delivered furniture unscathed.

I paid over $3,000 dollars for living room furniture, got a confirmation number and a delivery date, two days before delivery I received a confirmation of delivery. Then within 24 hours of delivery HEATHER called and left a message that one of my pieces wasn’t ready for delivery & they would have to reschedule. Then later that same day someone cancelled my order all together. I chatted with some one & sent DMs on X and was offered 10% discount if I re-ordered & that SOMEONE FROM ASHLEY would be calling me, I have no call from anyone. I wasn’t a first time customer with Ashley’s but this will be my last interaction with them. Local store is obviously horribly run & Heather should be fired. I have all communication with Heather & staff I messaged with. Someone messed up, but won’t own up to it. Terrible customer service. SHOP ELSEWHERE.

A++++ ⭐️⭐️⭐️⭐️⭐️

Go somewhere els if you want an opinion. I wouldn’t recommend this company to anyone. Perfect customer service selling it to you and then after that the customer goes to 0. I just want to warn anyone looking for an opinion. I had a really bad experience. BAD!

Gina is the best sales professional I have came in contact with!!!!! Very helpful!!! Answering all questions! Amazing

Wafa was great, helped show us some things we might be interested in the let us look around for ourselves. When we did have some questions she was right there to help. She answered everything and made the check out process very easy for us.

Scott and Rob were excellent salesman. Very courteous, professional and knowledgeable!!!!

So much to choose from. With the help of Ashley at Ashley, we found the perfect recliners. I'll be back after the delivery with an update. Good job!

Nat did an excellent job in finding the style of furniture I was looking for.

Nathan Jackson was very helpful and funny! He answered all of our questions and was very patience.

The saleswoman did a great job. It was her first day and she was on top of it. Very assertive, and willing to answer any questions.

BUYER BEWARE!!! We bought two lamps from the Chattanooga Ashley store. One worked properly the other did not. Contacted the store less than a week later and was referred to “Corporate”. Corporate said basically you bought it, it is yours there is nothing we can do about it. Called the store back spoke to Ben who said that he was the assistant store manager. He said we have to follow what corporate says. So, when you deal with Ashley, you’re dealing with corporate and all that that entails. I have been an Ashley customer many years but will not do business with them ever again.

Ashley was very professional and took the time for me to find exactly what I was looking for. Thank you!

So Far everything great. Delivey this coming Saturday

Wafa and the manager were amazing at getting us exactly what we wanted for such a great deal! We will be back without a doubt!

Absolutely the shadiest group of people that I've ever purchased anything from in my life. We spent nearly $10,000 on furniture, and when pieces showed up that were broken, they shifted blame and told us it was our fault for not fully inspecting it when it was unboxed. They delivery guys HID the problems (and they tell you that you can't be in the room when they are installing because of Covid). I would've left zero stores, but that wasn't an option. I went to the store immediately after the delivery to complain – they told me I had to file a complaint first and then come in and talk to my sales person who could help me. When I did that and came back in, Amy – my sales person - said there was nothing she could do, and sent on my way. I wouldn't buy water from Amy, or Ashley, if my house was ok fine. Absolutely buy at your own risk.

Randy was friendly, professional and knowledgeable.

My mom and I stopped by before our dinner plans. The lovely lady, Amy, knew we were in a rush, and did everything she could to assist us in our timeframe, and we got everything we asked for, and left perfectly in time for our plans. All in all, she took less that 30 minutes to check our credit and complete the purchase, while giving us the best deal possible. 10/10 recommend this store and it’s people!

I wouldn’t even give this store 1 star. Do not buy the protection plan on anything. It’s a money pit and they won’t tell you the fine details or honor what they sell you. They will blame corporate but when you call corporate, they will tell you the Chattanooga store is a privately owned licensed store and there’s nothing they can do. They do not make anything right on their end and at the end of the day, the furniture doesn’t hold up over time. We have finally learned our lesson about giving this store a fair chance. I will continue to escalate this.

Absolutely wonderful! The service & the sales team are great,

Very nice people friendly atmosphere. My salesman was very helpful.

First time in your store, very nice and organized. Ben your salesman was polite and let us room to walk around and check the recliner. Will recommend your store!

We had an excellent experience at Ashley! Everyone was helpful, and we appreciate all the help and time that Brian gave us while trying to pick out a sectional. Thank you guys so much and we will definitely be back in the future!

I’ve never actually written a customer review, and don’t plan to again, but this experience was so horrendous I honestly want to steer people away from here. We purchased some barstools for our new home, after measuring our counter height. They delivered them, and the barstools slid under the counter without any obvious issues. Shortly after the delivery truck left however, I noticed they were slightly too tall when sitting in due to the cushions to sit at the bar comfortably. At this point I contacted both my sales rep and customer service (note this was within 5 minutes of delivery). I was told by my sales rep at the store everything had to go through customer service, but once they put in an exchange request, they would be able to process the exchange for the lower barstool height. (Note— I’m not trying to get my money back here, I’m just trying to exchange for the slightly lower barstool height, which is the same price). Here is where things get really obscene—- I spoke with multiple customer service reps over the phone who kept stating there was a strict “no return policy” after delivery and essentially telling me I was SOL. Eventually it was escalated and I talked to someone who agreed to put an exchange request to the store. He looked back through all the notes and assured me the request had been sent, and if approved I would be able to get the exchange. Great! I contacted the store then, but they said they still had no request. After waiting until the end of the week, I drove to the store in a last ditch effort and asked to speak with the manager. They looked through the account and all notes and confirmed to me that nothing had been sent. I then immediately called customer service again, got a very kind but seemingly stressed lady one the phone, who when I pressured for the exchange ticket number supposedly sent to the store, admitted that it was never actually created and sent. I was previously LIED TO over the phone by incompetent or lazy employees who didn’t want to deal with the issue. When I contacted the store again via text message and told them this— I was left on “read” and they never replied or did anything. So in essence, this terrible excuse for a business backstabbed a loyal customer who had previously ordered several pieces of furniture and always paid completely up front. I completely understand a no return policy after furniture is delivered, but I was simply trying to get the correct product that I could actually use, and did this within moments of delivery while the product was still new and untouched by myself. I was not trying to return and get my money back, simply exchange. Barstools are a product that are all slightly different, and they didn’t even have the stools in store so I could physically look at them to ensure proper fit!!! I could only go off my measurements and the measurements they gave me of the stools online. Steer clear of this place! I’ve found a couple of other local furniture stores with kind and helpful service reps and employees that I’ll be using to furnish the rest of our home.

Ashley was wonderful to work with. I feel very confident that her knowledge of all the mattresses held me make the right decision. I can’t wait to get my new bed.

I've never actually written a yelp review, and don't plan to again, but this experience was so horrendous I honestly want to steer people away from here. We purchased some barstools for our new home, after measuring our counter height. They delivered them, and the barstools slid under the counter without any obvious issues. Shortly after the delivery truck left however, I noticed they were slightly too tall when sitting in due to the cushions to sit at the bar comfortably. At this point I contacted both my sales rep and customer service (note this was within 5 minutes of delivery). I was told by my sales rep at the store everything had to go through customer service, but once they put in an exchange request, they would be able to process the exchange for the lower barstool height. (Note-- I'm not trying to get my money back here, I'm just trying to exchange for the slightly lower barstool height, which is the same price). Here is where things get really obscene---I spoke with multiple customer service reps over the phone who kept stating there was a strict "no return policy" after delivery and essentially telling me I was SOL. Eventually it was escalated and I talked to someone who agreed to put an exchange request to the store. He looked back through all the notes and assured me the request had been sent, and if approved I would be able to get the exchange. Great! I contacted the store then, but they said they still had no request. After waiting until the end of the week, I drove to the store in a last ditch effort and asked to speak with the manager. They looked through the account and all notes and confirmed to me that nothing had been sent. I then immediately called customer service again, got a very kind but seemingly stressed lady one the phone, who when I pressured for the exchange ticket number supposedly sent to the store, admitted that it was never actually created and sent. I was previously LIED TO over the phone by incompetent or lazy employees who didn't want to deal with the issue. When I contacted the store again via text message and told them this-- I was left on "read" and they never replied or did anything. So in essence, this terrible excuse for a business backstabbed a loyal customer who had previously ordered several pieces of furniture and always paid completely up front. I completely understand a no return policy after furniture is delivered, but I was simply trying to get the correct product that I could actually use, and did this within moments of delivery while the product was still new and untouched by myself. I was not trying to return and get my money back, simply exchange. Barstools are a product that are all slightly different, and they didn't even have the stools in store so I could physically look at them to ensure proper fit!!! I could only go off my measurements and the measurements they gave me of the stools online. Steer clear of this place! I've found a couple of other local furniture stores with kind and helpful service reps and employees that I'll be using to furnish the rest of our home.

Rob & Daryl made the package price and delivery work for us and the entire process was fun!!!!

Great experience, very friendly staff. Would definitely recommend this store.

Wafa was a good salesperson.She showed me several options for furniture.I picked what suited my limited living room space.The unique selection of furniture is worth the time to browse the showroom because there will be something you will love.

Ashley was great to work with! She is kind and works hard to make sure her customers are happy with their purchases. I'd highly recommend!

From the knowledgeable and friendly staff (Ashley, my sleep expert, was wonderful) to the delivery staff, this was the perfect experience.

I’m a delivery driver for them and I went with my family and the shopping experience was super great very pleasant ease and satisfactory all the way

Brian was great!

The salesman (Randy) is absolutely amazing.

Sales associate was very helpful and friendly.

I had the best experience! I felt like I was in a great friend’s home. The hospitality was exceptional! "Ashley Herrod" was so easy to connect with. But what truly sets this furniture store apart from other stores is the great costumer service they provide. Ashley was EXTREMELY patient and helpful. She truly went above and beyond, walking me all around the store, asking me questions to help me pick out just the right couch to fit my needs of comfort & style, which I had no clue of what to get when I walked in. Never rushed me (even when it was almost closing time) and made the whole experience so fun and seamless. Thank you Ashley !!! You are amazing and I love how educate she is on the huge selection of beautiful couches, guiding me on the best material and colors that helped me make my choice. I truly believe that the sales rep can make or break your experience and Ashley Herrod far exceeded my expectations. I would highly recommend her to everyone looking for furniture.

The salesperson Lied about EVERYTHING !!! And now No one will return my phone call 😡😡😡

We went in the Ashley and was instantly greeted by Wafa. She was very polite and help us purchase the exact couch I wanted. Even helped customize it how we wanted it to be in our home.

This is the second Ashley store in the area I have dealt with with similar results. IMPORTANT - If you find something 'on sale' on their website and it refers you to go into the store DO NOT expect to get the sale price in store. BAIT AND SWITCH. The manager will ignore the web price (on printed paper as proof) and charge whatever sticker price is on the furniture. In our case it cost us hundreds of dollars. Also was told from another source that used to work there that their ethics are sub par (that was why they left) so if you deal with them buyer beware. From me dealing with 2 of their stores that is exactly what I experienced too. Used car salesman selling furniture. Will not be going back, cheaper and easier to buy the stuff online elsewhere.

Great customer service wonderful deal

I’m giving them a one because it’s all I can give them my experience with Ashley Chattanooga Tennessee was horrible. Ed ordered the wrong couch we had it delivered. I told the guys before they even took it off the truck that it was the wrong couch. They brought it in anyway I said I had 72 hours to take it back or to contact them. I went the next day in the store .spoke with Ed and Darrell assistant manager, or supposedly assistant manager and he said he would have it taken care of it would be a week …he did not order the couch when I called and talked to him still haven’t heard anything from him. Please do not order anything from Ashley you’re wasting your time and money darrell assistant manager in Chattanooga, Tennessee is the worst manager I have ever seen in my life you lied to me straight to my face

I would never ever buy anything from Ashley furniture especially Chattanooga on gunbarrel Ed was our sales rep put the order in. I had a delivered the guys on the truck brought it in the house. I told him that was the wrong couch and they said they had that I had 72 hours to contact them I told them please make sure you put that in your notes… go up there the next day to tell him that that’s the wrong couch Darrell assistant manager said right in front of Ed that he would exchange it and he still hasn’t ordered it to this day. Please do not order anything from the store anything from Ashley furniture ever again it’s not just my experience. go look at the reviews of how they’re treating customers, my name is Juanita Ward my number 706-996-4954. If you have any questions, please do not order from the store and Darrell is a piece of work. Don’t believe him.

Great furniture at a great price

Awesome service!!

Helpful, and getting the order done! Thanks Nate

Ed was great and very helpful. There wasn’t a question he left unanswered. Also he went above and beyond to make this happen. Getting very detailed with me on what this all looked like before purchasing.

Friendly salesman. Very knowledgeable and helpful. Thank you!

More interested in playing on her phone than helping

I just moved and really came in to site see but walked out having furniture being delivered on Friday. I’m so excited and happy.

We had a lovely experience buying our new couch from Ashley! We specifically worked with Wafa and are so pleased with the experience. There was a hiccup in the process which was NOT her fault and she did everything she could to make it right. We appreciate her so much and highly recommend her and Ashley to anyone looking to buy new, quality furniture!

Sales rep was knowledgeable and friendly.

Harry is the man! Thanks for helping my niece out brother. Take care

Easy in and out, took me straight to a comfortable option in my price range.

Great furniture and easy to deal with service personnel.

Excellent customer service

Ed Quid was the sales person that worked with us most of an afternoon. He was very professional, patient and very helpful. I highly recommend Ed if you need assistance with purchasing furniture through Ashley. I needed to return to the store for further assistance and Ed as well as the weekend manager went above and beyond to assist me. I love this store and definitely ask for Ed Quid. Thank you Ed and the weekend store manager for helping me. You both are awesome!

Good inventory of furniture and prices very reasonable. Would definitely use again.

There’s always a nice selection of furniture and helpful sales people

Joshua was great! Super helpful!

After a few furniture store fails before this, we walked and were nicely greeted but not overwhelmed like the other places. And their selection was so much more appealing and affordable! So glad we decided to pop in!

Wafa was extremely kind in store, promised my furniture would be in within 4-6 weeks. Only my ottoman and rocking chair would be delayed out of the complete living room and kitchen set we paid $8,000+ for. She gave us her card and said to text anytime with issues. First of all that was a lie. First of all my ottoman and rocking chair was the only things delivered in that 8 weeks. I waited 4 months for my living room set after I had gotten rid of all my previous furniture to make room. It’s been six months and I still haven’t received my kitchen set. They sent out the SAME damaged table twice. While I understand delays happen, she wouldn’t even respond to help us resolve the issue. Managers will not call you back. They expect you to figure it out on your own. Refuse to speak to you over the phone, only by text then don’t respond. Do yourself a favor and do not buy from this store or Wafa. Yes that may sound cruel, but I have 3 children that do not have a table to eat or do homework on because of their “delays” and false promises. Never get rid of your previous furniture until the new arrives at your door. I will never use them again. It’s been the biggest nightmare. Ashley Furniture of Chattanooga - do better!

Use them if you dare! Ashley (new Karen!!) is nothing but a nightmare we had several problems with the table. First one being the chairs were not even and wobbled when sat upon. It took them over six months to fix and then guess what ??!! the leg on one of the chairs just plum broke off .... took forever, but we were able to get a hold of someone somehow after an hour of calling and being transferred. New leg sent to us and I have the complete joy of trying to figure out how to put this leg on (which I more than the prior can do)it just seems ridiculous that a company cannot follow through with their furniture let alone their customer.

It has been the worst experience I’ve ever had with a furniture store and I still don’t have my furniture after 4 1/2 months!!

Rob is awesome! Definitely will go back and use him again!

Scott was very nice and helpful in picking out our new furniture. Store is laid out well

The furniture is great but they split up the financing into four separate bills. This has been my first experience financing furniture.

They lie to get you to buy something. $5000 purchase and I can’t do anything about it. I will NEVER purchase anything from them or recommend them to anybody. They are crooks. Literally just say what you want to hear to get you to buy and then act like they never said anything after you purchase the item.

Scott was so helpful and answered I’m sure hundreds of our questions. He helped explain things and gave us everything we asked for! This was our first big purchase and he really helped so much.

Benjamin was awesome and not pushy at all and very easy to deal with !!!

One star is as low as I can rate, so I rated one star.They are decidedly more concerned with the sale than customer satisfaction. Good salespeople and store managememt would concern themselves with whether a 4' 8" woman who walks with a cane could actually get on a bed and frame combination; however, these folks actually said when asked directly that there would be no problem. Displays in the store make everything look accessible, so it would be responsible to advise customers. You may say 'buyer beware', but the fact is we go to professionals for advice since they are highly familiar with all the products. I have learned a hard lesson. Learn from me instead of them.I have learned that this company as a whole has a significant group of dissatisfied customers. My daughter may soon become one as she is dealing with Ashley folks in Atlanta now.The company flatly refuses to help in an exchange in any way. We foolishly thought we could report to our friendly sales team about our problem, but we should have immediately rejected delivery. They pretty much said once an order is in the house it is unreturnable. They hide behind printed policies, but that does not lead to repeat customers. We will definitely shop elsewhere and advise others to do the same.

Me and my wife had EXCELLENT customer service from Randy who was very knowledgeable about all the products and we received the same from Mrs. Casha as well, very friendly and professional. Big thanks to Mr. Randy and Casha for assisting me and my wife with our purchase. Casha and Randy, you ROCK!!!!!!!!! 🌟 🌟 🌟 🌟 🌟

Robert Ball was the best salesman we ever had. Professional man and got us out of there quick. Highly recommend 🤟🤟🤟

The guys were excellent and were on time. professional and courteous.

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The furniture seems over priced for the quality. Most of it seems to be wood veneer or MDF. Lots of staple joints instead of tongue and groove or Dovetail. Just be sure to shop around and know what you're getting before purchasing anything. There is a major variance in quality but not nearly as much in actual price. At the store I asked for a price on a bedroom suite, and it took almost an hour to get that because the computer system was down. We left and went to a locally owned furniture store where we were able to buy a much higher quality suite for a little less money.

Everyone was super helpful. The selection was great.

Our salesmen was Randy. He was wonderful. Didn’t harass us at all or follow us around endlessly. He was extremely informative and helpful!

Josh did a great job of helping me with my furniture choices today. Great prices and lots to choose from!

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Very nice salesman

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Delivery personal were very professional and did a great job

Sales person was very informative!

Great experience with Wafa! She was amazing and got me what I was looking for immediately. Also, bonded with my three children!

Great people! Overall good selection on everything! Will definitely shop here again!

Randy was very helpful and knowledgeable. I also loved the fact that he served our country. Thank you for everything Randy.

Friendly and professional service.

Phillip was very patient and helpful. Haven't received my purchases yet, but hope all will be well!

Exactly what I was looking for

John helped me get a great deal on the most beautiful couch.

Horrible service the whole company is completely unorganized they all tell you a different story so they won’t have to deal with your warranty this is the worst mistake I’ve ever made is buying furniture from them if I had to do it over with again I would of 100% went to pottery barn there furniture is real wood and will last

Absolutely horrendous customer service. Had to go through corporate just in order to get a refund.

If i could give no stars I would. We placed an order for a sectional in August of 22’ to be delivered a month later. They told us it would be delivered sometime during the day on September 13th & it never came. We ended up calling and they told us some parts hadn’t came in yet and it would be another month until we got our couch. We decided we wanted a refund because we didn’t want to wait over a month. They told us a refund could take up to 8 weeks, well it’s now been almost 10 months and we have YET to get our refund. we called corporate and turns out Gunbarrel never processed our refund. Not only did they not communicate with us about our delivery, but they didn’t even complete our refund. Horrible store and employees.

Ed was very helpful and I formative with our purchase. Thank you so much!!!!!

Scott helped me and he was professional, kind, and patient. I bought a mattress set and 2 recliners. He showed us everything in stock. I Couldn't have asked for a better experience.

Nate and Daryl provide d exceptional service. Very helpful and cared about our shopping experience. Thank you.

Very knowledgeable in helping us select the right mattress. Highly recommend Doug.

Your associate, Randy, went above and beyond to help us to get the exact furniture and mattress set that we needed to help my wife's back. He wasn't pushy but he was helpful.

The experience was great

We received the best customer service from Randy Eller and also the store Manager Darrell

First time customer. I had the bad luck of arriving just as Ashley had a major systems meltdown. The salesman Phil was very helpful and communicative throughout what must have been a very frustrating time for all the Ashley employees. Had to wait multiple days to put in my couch order, but he still gave me the sale price. Then had multiple issues awaiting delivery - which meant it took over a month to get a couch that was in stock the whole time. After I spent time talking with customer service on the phone about the lack of delivery process, Ashley did refund my delivery fee, which I appreciate. This would be a lower rating if not for Phil's communications, in spite of ours being a smaller order. Ashley should give Phil a raise, get their system fixed asap and figure out a smoother delivery process.

Wafa was very helpful and made this an excellent experience with her knowledge and kindness. She went above and beyond.

Great experience

My sales lady was wonderful! Super helpful and kind..it was great working with Wafa!

Brian Saraney was fantastic. Dedicated his attention to us and made sure that we got what we wanted.

Great experience purchasing bedroom furniture. Daryl was very knowledgeable and helpful

The store had great sales persons and Ed was the one I dealt with. He was outstanding.

Went looking at Sofas with my wife. After several stops we spoke with Mr. Ball at Ashley. Purchase was easy, now we see how the delivery goes! 5 stars Delivery went well. 5 stars However, had some follow up questions for the store and there was no agent to speak with just a chat line. Have chatted with 5 different agents over 2 days and still NO answer to my question. 1 star. Service after the sale is NONEXISTENT! 0 stars

Horrible customer service, screwed up delivery I paid $200 for. Have called everyone and Nobody will help. No managers will speak to you. Nobody there cares about problems once you pay. Never…ever…ever again!

Great experience. Nathaniel Jackson was very helpful. The store looked great. Just wish that delivery of furniture could have been on the same day as our purchase.

Do not buy anything off the floor. They loaded what I purchased and covered up the damage. When I got home I could not unload the TV Stand because it fell apart. I went back to get my money back. They refused. Said everything is as is and no returns. Nothing was said about as is when talking to a sales rep. I will not purchase anything from them again.

Tremendous help from Wafa, clear, honest, and gracious.

Excellent experience. Go see Rob. He is the guy to see there.

Very pleased

Great price and great salesman.

Picked selection of furniture for my house. Day it was to be delivered, they failed to show up at my house with my furniture. They had already cashed my check 3 days before furniture was scheduled to be delivered

Great store great salesperson and staff. Good prices

If I could give a 0 I would, I paid almost 1600 for a new mattress and bed frame/foundation, wasn’t even up for 1 day and it sounded like I had purchased from a thrift store and was 20 years old, I can’t even think about moving in the bed or it makes noises, Ive called the store for 2 weeks and left over 10 voicemails and no call back and no answer, not only that but I was charged for the delivery/ for them to put it together for me, they sat it down and just left. I would NEVER buy anything from this Ashley. If you’re thinking about buying from here rethink and go somewhere else.

Very prompt and very professional.

1 start because I can’t give them 0 but they deserve 0. Purchased a king size split mattress/frame and an additional bed frame, so not a cheap purchase, everything went well at that time but went downhill from there. 2 weeks pass and we finally receive a call to schedule our delivery, the delivery comes incomplete, only the bed frame, nothing about the split mattress/frame, when asking the delivery guys they have no clue, they tell us to call the store. Fair enough we call the store 16 times one day, 5 times another day, 7 times another day, leave messages to get a call back… nothing. How frustrating is that? We are talking about a purchase of over $8,000 the least you expect is someone to pick up the phone and be able to give you a status on your order, right? But no… they don’t care to pick up the phone. Bottom line, we have to drive 45 Minutes to the other side of town just to be able to speak to someone (also because if you call the 800 number; they will tell you that if your purchase was in store, you have to talk to the store directly, great!) So that’s what we did, we drove to the store to be able to speak to someone not to get a status of the order/delivery but to cancel. This is not the type of service I would expect after spending that much money in a mattress. Not fair. Walked into mattress firm in Hixson and in 3 days I already received my mattress! After this experience with Ashley Furniture… Ashley will not get a penny from me. Ever again. Disappointing is an understatement.

We purchased a floor model and when it was delivered we found out the foot rest on the reclining love seat was broken. We then found out why the salesman was pushing the warranty so bad. I called him and left a message and he has still not returned my call . I went by the store and the lady at the counter told me that’s what the warranty was for . If we had been told it was broken we would’ve looked for something else. Not real happy with Ashley furniture right now.

Great experience. Robert was very helpful and knowledgeable about the products

Great service and delivery guys were so helpful.

I loved rob our sales guy but after having our stuff a month we went to put it together bc no time yet. We’re missing pieces & instructions. It’s not the easiest to put a platform bed together when you are missing key components. I can’t get anyone to help me bc online chat won’t help bc it wasn’t purchased online & no one will answer at 423-933-0051. Come on I’ve bought numerous things but after 2 bad things I will never come back they will make this right. They never did on my couch.,

Amy was very knowledgeable, kind, patient, and helpful during our visit while looking for a new bed frame and mattress.

I am so disappointed in the service I am getting. The computers and system crashed at their store right after I bought a dinning room table and chair set. I picked up my new table at the warehouse right away and had to wait a few days to pick up my chairs which are sitting in their warehouse right now. They have been there for a few weeks and I have been ver y patient. I went to the store and the warehouse here in Chattanooga a few times and they refuse to look for them now that their system is up. I have company coming and I have a table with no chairs. I am going to request my money back and buy it somewhere else. I will not buy anything from them again!

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Very dissatisfied. Went to Chattanooga last Thursday and their system was down. Ordered 2 rocker recliners and today is Monday and still haven't heard a thing back from them. Very dissatisfied!

Bought furniture - a week later unable to call the store - supposed to be delivered on 6/8 - no communication of why the store wont answer or what is going on with the order.

I was happy with the salesman but right now I am not happy with the store! I was supposed to get my new mattress and base Tuesday but no one showed up. I called the number and got a recording that deliveries might be late do to system malfunction. I am sleeping on the my old mattress on the floor for the third night! Needless to say, no one has bothered to call me.🫢☹️☹️ After getting my mattress and base, it came with different type legs! Still to this day they have not taken care of the problem! Will absolutely not recommend Ashley because they do not take care of issues!!! Will share my disappointment on social media!☹️

i had the best time at ashley furniture store. everyone had so much knowledge and helped me select what i needed The gentleman that helped us Brian was so helpful and such a great guy lol he was so patient with me i know i drove him crazy but i was so happy with everything and can’t wait to get it all in my house thanks Ashley appreciate you all

Went there on a mission and we were greeted and helped till we found what we went for. Great experience!

Great place and great service

Horrible Customer Service. We purchased a $7,000 couch & loveseat. Ashely charged $500.00 delivery fee, to go 7 miles. Was supposed to be delivered Saturday morning. Friday afternoon we received a call that they had to reschedule our delivery for Wednesday between 8-Noon. Now we have to take off from work (lose money) to let Ashley make delivery. We asked for them to waive or remove some of the $500. delivery fee & the best they would offer is $200 store credit! To make matters worse, they then want you to fill out a review on them so we did and received a text stating for us to call in & they would make it right. Nope! Once again, Omar in Customer Service would only give a $200. store credit. When we asked to speak with a manager or get a managers name, Omar would not go any further. We canx our $7000. order with Ashely. Were going to Carpets of Dalton!

Great place io shop for funiture and Brian was very helpful. Thanks Brian

Delivery was originally scheduled for June 3rd and just received a call that the delivery is having to be rescheduled due to damages product. Disappointed and now have to take time off from work due to this

Sales person very knowledgeable & nice. Not pushy. However it’s going to be a month in a half for delivery. Which is not the sales persons fault.

The customer service was excellent, however, I believe I was a victim of Bait-N-Switch! Ashley didn't have the advertised item at the cost that was advertised. I was offered a substitute, but with a higher cost especially after finding out that I was pre-approved at a higher amount. I needed the item for that day given my family situation. However, the mgr refused to bargain or match the advertised cost. Due to my time restraint, we purchased the item. After arriving home, I started to assemble and discovered the parts didn't lineup according to the instructions. Very disappointed with Ashley.... I have no indication to add additional pieces to my Ashley collection. Given this review, I'm absolutely positive I will not hear from you in the future and this review will be swept under the rug. The one star is in part to the salesman working extremely hard to accommodate our dilemma.

Was great service and fast thanks to John and the other lady. We knew what we were looking for and they made it quick and easy.

Doug gave excellent customer service. He gave us space to look around. He was available when we had questions.

Had an amazing experience today at Ashley. Phil was awesome!!! Definitely will be coming back!!

When I walked into the Ashley store on Gunbarrell Road. The salesmen were like vultures. I ended up with a salesman that was helpful. Ended up buying a power leather sofa. I paid for my sofa in full. We set up for the delivery guy to call and set up a delivery time. I went home thinking that was a good experience. But I kept getting text to come pick up my furniture. I was told I would get a call from some one to do that. Never did. Spoke with Lexi multiple times who was absolutely no help. Kept getting hung up on multiple times at this location. A bunch of smart elec people who would hang up on me as well. When they got my money for the sofa. It seemed after that i no longer existed as a customer. I will never buy from Ashley again. It was a terrible experience. The delivery was great tho. Lexi informed me she was the manager at that location after I spoke with her multiple times and she told me I needed to speak to my salesman. When i specifically asked to speak to a manager. She is very unprofessional and if indeed she is a manager, she definitely needs retrained on how to treat customers. Do better!

Everyone was kind and friendly. Quick easy process. definitely recommend

Loved shopping with Ashley Furniture found what I wanted and I purchased my first recliner

Great time ordering our table and chairs. It was in stock and delivery is in 3 days!! Thank you

Ashley was an amazing sales person! She helped me so much!!!

Nice and good information

Always great customer service

Wafa is great. We enjoyed doing business with her.

Ashley listened to what I was looking for and helped me with a credit I had for not using my extended warranty. When trying to determine which chair would be the best color, she even took cushions outside so we could see it in better light. Side note, your store needs better lighting.

The first time we went in the sales associate wasn't super knowledgeable and helpful but our second time in was great! Our sales associate was kind and helpful!

First time in here and the customer service was awful. Communicated that we were just looking around and looking for inspiration but every 30 seconds this one employee asked questions and followed us around as if it was an inconvience for her that we were looking around. It was just very a stressful and not pleasing experience.

Experience was absolutely perfect. Got what we wanted, customer service was perfect, nice, explained everything.

Josh was very helpful and took care of what was required to get the item I needed.

(Translated by Google) Excellent atention (Original) Muy buena atención

Fortunately for Ashley, there is not an option for zero stars. Overall, the uselessness of the employees made this process seem like an audition for a SNL skit because by the end we were laughing at their inability to do even the most basic tasks correctly. Instead of a detailed, wordy anecdote about our experience, I'll provide more general insight into what you will find if you decide to buy at Ashley (particularly the Chattanooga, TN store) with our experience for context. This information should be applicable to more people. * Complete, unwavering top-down incompetence.* Unwillingness to honor return/exchange policy. We had to buy additional furniture for Ashley to honor the exchange on our original purchase. * Consistently made delivery attempts to the wrong address despite having the correct address in writing. * Ashley seemingly has no ERP software to track customer interaction or business intelligence. (Can't believe I used that word in an Ashley review). We had to re-explain the whole situation to each person we spoke with.It is not worth interacting with this company. You would be better served buying used furniture at a yard sale rather than subjecting yourself to the endless idiocracy.

Absolutely amazing experience today! Scott Rudy was wonderful the whole time and listened to all of my needs for the furniture purchase!

Our experience selecting, purchasing, and receiving our couch was phenomenal! The sales representative Harry did not make us feel pressured or rushed and genuinely wanted us to select something that we wanted. The couch is excellent quality and the customer service from management to the communication via phone calls was always pleasant. When we get our house, we will definitely be furnishing the whole thing with this Ashley location. Prices are also definitely competitive, we went to five different stores to find our couch, and nothing beat Ashley.

I have visited this location on more than one occasion, both for myself and with friends. The staff is always incredibly helpful and professional!

Dr. Bryan was great! Seriously very fast and smooth. Professional on every level.

This is the 5th purchase I've made from Ashley Store over the span of 6 years. The latest being a bedroom suite to replace the one my youngest son and daughter- in- law are taking to their home near the military base where he'll be stationed. Everyone I've dealt with in sales have been kind and very helpful! John T even took time to call me while he was off to make sure my delivery was set up and going as it should since I had to change from pick up to delivery. I absolutely love the quality of all the pieces I have purchased and the look is so beautiful! I have a strong feeling we'll be shopping at Ashley again soon to furnish my children's home as well.

Great experience at our local Ashley Furniture. I have used Nate as our salesperson for many purchases. He is always pleasant, easy to work with, and has a huge smile on his face! I highly recommend our local store and of course ask for Nate, you will not be disappointed!

Beautiful products and great customer service. Our sales person was Scott and he was excellent - very accommodating and he knew the products better well. We will be going back for more furnishings.

Congratulations

Nathan was our salesperson, He was very helpful , knowledgeable, he showed us exactly what we needed to see by the information we gave him . No wasted time . Job well done

Had a great experience Joshua was verry helpful and knowledgeable, WITH OUT being obvious that he's on commission, I like to shop around and know my options, and shopping at Ashley's and getting Joshua's help checked all the boxes, people make all the difference!! Companies with good products do as well. Look forward to the next furniture need..

Great experience. Will definitely be back!

Spoke to the store over the phone, located the item for me and offered for me to pay in store or via invoice to my email. I chose to pick up at distribution center and that was easy and convenient as well.

Great service and never felt pressured.

This was my first experience at Ashley. We were greeted at the door as soon as we came in. The customer service was excellent. I will choose Ashley in the future.

Nice selection of sofas. The sales associate, Josh, was very helpful and personable.

Great shopping experience. I would highly recommend if you need furniture. Micheal was a great help.

I am absolutely in love with the customer service Ashley offers! The quality of my furniture is in line with the pricing. I wouldn’t shop anywhere else.

Great Experience. Ashley @ Ashley Furniture is great sales person and is very helpful and thorough.

I stopped in to look at barstools and a dresser. I left with two bedrooms and a dining room thanks to Ashley’s interest free financing. My shopping experience was over the top with professional, friendly, and knowledgeable sales experience. Thank you so much, Joshua!! The sales floor is quite large and full of beautiful choices. It’s been 20 years and it was time. I had no idea I would be leaving with such lovely new furniture when I walked in the door. So glad I stopped in. And, I will be returning for just a few more things. I am pleased to give this shopping experience a 5 ⭐️ rating. My beautiful new furniture will be here in 2 weeks. Gives me time to prepare! Many thanks, Ashley Furniture and Joshua.

Rob was great and down to earth. He was honest and didn’t try to get us buy more than what we wanted.

Great service. Found just what we wanted. Thank you Michael Hamilton.

Great salesman! Worked out a more convenient shipping date and location!

Wonderful experience. Great service. The Doc as they call him did a wonderful job helping my son find a bedroom set. Plus the extra items we were looking for I'm more then happy with my experience. Thank you

Amy was amazing from start to finish!! I will be back! Thank you all for a wonderful experience!!

The the manager was very polite very knowledge with a good understanding

Ordered and paid for a kitchen table set on 03/25/23 to be picked up from distribution center when Notified. Once notified, picked the table up, and noticed while putting the table together (saved the $200 delivery fee) that we were given the wrong table. I notified the salesman immediately to let them know (you have 72 hours upon receiving to notify anything wrong) and was told he would check to see what happened. Never heard anything back so I messaged to see what salesman found out. To make a long story short, my issue as of this date 04/11/23, still has not been resolved and I have only been given the runaround with customer service reps. (have spoken to at least 4different reps because the “store”number goes to corporate customer service because none answers the phone at the store I purchased from) who supposedly turned in tickets for my request (which come to find out NONE had ever been turned in) as to when I will receive the correct table. At this point I asked to either get the table I paid for or give me my money back and was told by Corporate Supervisor “Susie” that I would not be able to get a refund. What kind of business operates in this manner ? I have never received such poor, disgraceful, dissatisfied “ customer support “ in my life. I pay you for a table, don’t get it and then you tell me you’re not gonna give me a refund ???? If this is what’s called “customer support service”, you need to call it CUSTOMER “UNSUPPORTED”SERVICE !!!!!! I hope that whoever decides to buy furniture from @AshleyHomeStore that you please read this review and think seriously about buying from them cause if you do you are risking losing your money ! #itaintoveryet #illgetmytableorelse

Pictures shown are living room pieces my son purchased a few months ago. Bedroom furniture will be delivered this Thursday. Brian was so very helpful in explaining the payment process to him. Thank youBrian,!!

Helpful, knowledgeable and friendly staff. Special shout out to Joshua, who was the best.

Ashley H who was our sales person not only made the whole purchase from the beginning to end wonderful but was so kind, patient and worked with us on the constant pushing back of delivery. Bought some new leather couches for a re-model back in October. Had to push back delivery for months cause of many issues with re-model. She was fantastic with helping us. Thank you!!

Very bad experience. Only person who was helpful after a botched order and delivery was Kendra. Very disappointed in their customer service and my salesperson. Have made many purchases from Ashley but this was my last.

I've been in a lot of Ashley stores, but this store itself is one of the most beautiful stores I've been in. The staff was amazing and selection was incredible. The sales staff that we dealt with, her name is donna, is awesome. I highly recommend the store and that you ask for Donna when you go in. She doesn't treat you like a customer, she treats you like a friend and family. I love the southern hospitality.

Great selection and price mark downs! Scott was very helpful & patient. He gave us space to look but stayed close enough to answer questions!

Whatever you do do not purchase furniture from this company!!!!! You will be sorry if you do!! My husband and I have had a terrible experience with this company. The delivery team arrived 3 hours early with no phone call. The dresser drawer was broken and can't be opened. The color of the bedroom was not right and I asked if we could exchange and that was a big NO!! Such rude people...now I have a bedroom suite that I do not like. Canceled the rest of the order so I had to keep what was delivered...they had us to order a drawer and they were to send someone to fix it...yeah right. Please folks look at reviews before you purchase anything this store has some terrible reviews. VERY POOR CUSTOMER SERVICE!!!!

My family has been going to Ashley Homestore (and other furniture stores in the area) for a few weeks looking at different pieces of furniture. The salespeople at Ashley greeted us each time and gave the promotional flyer. I finally decided to get a couch from Ashley and salesperson Donna made the sale by having my concerns on the delivery answered. I read so many bad reviews that I was afraid to purchase. If Donna didn't know the answer to my question, she asked her manager, Ben. The couch I wanted was in stock so I was able to get it delivered within a week. The delivery fee is based on the purchase price. There is a doorstop delivery fee where they leave it on the porch or for $50 more there was a white glove delivery where they bring the furniture in, set it up. I was able to choose what day to have the couch delivered, but the time was determined by the delivery company "DSG". DSG would send emails/text to confirm delivery date and then at least a day before, they would send the 3 hour time frame of delivery. My couch would be delivered between 9:15-12:15 Today was the delivery day and texts were sent that showed what number in que my house would be on the delivery. There was a link that showed the area where the delivery driver was located. My couch arrived within the timeframe, the delivery team that included Jacob went above and beyond unloading my couch and answering my questions. You have 72 hours to contact Ashley if there is a problem with the delivered furniture. My couch came assembled, but still packaged with cardboard and wrapped in plastic. If I decided to pick up my couch, the distribution center is located at 6300 Enterprise Park Drive, Chattanooga, TN 37416. Hours of operation are Tuesday-Saturday 10-4:30p. Closed Sun/Monday. I had picked up the matching loveseat from the distribution center years ago and the person at the warehouse was able to help load it into a minivan, but it was a struggle fitting it in even with all back passenger seats taken out. Not until I moved this year, did I learn that the backs of my reclining loveseat (and now sofa) can be removed to make moving it easier. So if you're picking up a reclining chair/loveseat/sofa you might want to check if your salesperson doesn't mention it (as Donna did when we purchased the couch).

Delivery guys dropped off furniture at front entry of the house and left didn’t bring the furniture upstairs to the room it was supposed to be we had to hire another mover to get the furniture brought upstairs and placed in the room.

I am writing this review for Donald Walters. Ordered furniture and they said it would be on hold and when it came time to deliver they didn’t have the furniture on hold like they said it was. So they sent us the wrong furniture. I will be happy to change my rating when they fix my order. Don’t buy anything from this company!

I had a super experience! David Mashburn assisted me in choosing two end tables and two lamps, even taking the lamps to sit them on the tables at the other end of the store. He's helped me during two visits to Ashley, and was professional, helpful, but did not use high pressure tactics. Great experience, thank you David!

Tank you for helping me with my purchase. I have shopped here in the past. I will be back .

Dave the salesman was very nice and helpful. Loved the store, Seen a couch I will probably purchase. Nice vist and my end table works perfect in my house. Thank you

Wonderful salesperson. Very informative and friendly. Thank you Ashley

RUN FAR AND FAST AND DO NOT BUY AT ASHLEY! Been a month and I'm still stuck with only half of a sectional in my house they won't take back after being misled about the sectional!

We had a great salesman and he was very knowledgeable.

Good, Joshua was friendly and professional!

Salesman was excellent and knowledgeable. Was greeted at the door with a smile and hello.When we told the salesman what we was looking for he to us were we needed to be and then told us to walk around and take our time.

Chrissy was absolutely wonderful. She had answers to all of my questions and didn’t make me feel pressured to purchase anything. I told her what I needed and she was on point with all her recommendations!

Excelente service. Scott Rudy was very helpful and answered every question we had.

Ordered a bed and mattress set, was given a delivery date. Got a call 2 weeks prior to delivery asking us to move up our delivery date since the tems were ready to ship. So we rearrange our master bedroom, getting rid of our bed, ready for delivery. They delivered the bed with no mattress set!! And the bed had a broken piece!! Now they say "oops" with no resolution and no mattress for AT LEAST 3 weeks!! They were supposed to come replace the broken piece today, and big shock, nobody showed up. We would have rather waited for everything to come next month than have to sleep in our guest room for weeks!!!

I had such an amazing experience here!! The furniture is amazing quality and I didn’t have to wait long. The only thing I would want to change is the comments here, in particular the man named Joe. I was at the back counter paying for the furniture when the screaming man came through. Th customer service agent handled the situation amazingly even though the customer was yelling and cursing at her. The professional way she handled the situation made me more confident in buying the furniture here. It really sucks that he left such a bold lie in his review.

Very pleasant shopping experience. Salesperson asked what we were looking for, directed us where we needed to go and allowed us to shop at our leisure. He was available for our questions, but didn’t hover over us or make us feel pressured or rushed. Will definitely shop here again.

We went on Presidents Day weekend sale and it was great. They had plenty of good deals and helpful staff.

DO NOT ORDER ONLINE WITH ASHLEY!!!! I ordered a bedroom suit and was promised a delivery in 4 weeks. Delivery day came and went and I never heard from Ashley. I reached out multiple times and was told something different every time I called. I was never told my furniture was on back order and was promised a delivery date. After week 6 I cancelled my order and had to wait for the two night stands that were sent to my house to be picked up before I can be credited. The night stands were picked up and for some reason that Ashley can not explain were redelivered and still no refund since they were sent back to my house! I have requested to speak to a manager multiple times and I have been told every time a manager will have to call me back within 48 hours. It has been 1-2 weeks and I have still not received a call. Still waiting on a refund from the purchase online! I went to the store to try to get help and they told me they are separate from online. There is a MAJOR language barrier problem with the online store for Ashley furniture as well. If you plan to purchase their furniture I strongly encourage you to go to a store or take your business elsewhere. I went to Rooms to Go the next day after I cancelled my Ashley order and my furniture was delivered 3 days after I purchased! Thank you Ashley for the stress of this mess and the 5+ hours I have spent on the phone with your reps trying to get my order and now a refund!! Worst experience I have ever had with a company!

We were greeted by John and he was so patient and non pressuring. Very happy with our experience!

Immediately assisted by a sales person who helped me find what I needed. They had one at the local warehouse and I was able to pick it up very quickly. The only issue I have is that the price even after a 20% discount was a hundred dollars more than the price quoted on the Ashley web site. Already opened it and it seems like a good quality mattress. Just wish they were more transparent on the price difference in store.

I love Ashley Furniture Store. The staff is always friendly and not a pushy salesman. I would recommend it to everyone

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Worst customer service ever. We received our brand new furniture, couch, and loveseat all the cushions that you sit on and lean against or almost flat and of course they don’t take it back. You have to go through the customer service and they’re sitting in India and it took us three months to get someone out here and then the repair guy was only allotted so much time. He was only told to fix two of the cushions seats and backing one on the couch and one on the loveseat and we still have three more to go so we have to put in another work order and it’s up to the repair person to say if you get new furniture or not. DO NOT PURCHASE FROM ASHLEY FURNITURE CUSTOMER SERVICE IS VERY BAD!!!!

Would leave a zero star if possible Bought a couch 2/8/23, the wrong size couch was delivered on 2/11/23. When I called the store Lexi and Danielle stated there was nothing they could do about it due to their no return policy. I took a video of me measuring the couches, brought it to the store and they admitted fault. I picked out a new couch and offered to pay full price for it, the store manager stated they would cover the difference Fast forward to the new deliver day, only an ottoman was delivered. When I called the store, Lexi stated “you did not receive your couch because we did not collect payment”. To which I said the difference was covered by the store. I was informed the new delivery date was a week out, so I chose to pick up the couches myself and return the old ones. When I did this I was inquired/was informed of a $308 refund for the deliver fee. I confirmed twice the amount and was told it would take 5-10 business days. Day ten came on Friday March 3rd and lexi told me she put in a “24 hour urgent request”. Monday March 6th came and my money still has not been refunded. I go to the store, she tells me the request is done and will take 3-5 business days now. I then called the 1-866 number was told it would take ten business days This has been the worst couch buying experience ever. I did my part, which was to pick a couch and swipe my credit card for payment. They have failed me over and over in holding up their end of the deal. I would NEVER recommend buying anything from this store and if you do measure the furniture before they leave and good luck haha. Also, the disrespect I received from Lexi put a cherry on top of the atrocious experience I had.

Bought a couch 2/8/23, the wrong size couch was delivered on 2/11/23. When I called the store Lexi and Danielle stated there was nothing they could do about it due to their no return policy. I took a video of me measuring the couches, brought it to the store and they admitted fault. I picked out a new couch and offered to pay full price for it, the store manager stated they would cover the difference Fast forward to the new deliver day, only an ottoman was delivered. When I called the store, Lexi stated “you did not receive your couch because we did not collect payment”. To which I said the difference was covered by the store. I was informed the new delivery date was a week out, so I chose to pick up the couches myself and return the old ones. When I did this I was inquired/was informed of a $308 refund for the deliver fee. I confirmed twice the amount and was told it would take 5-10 business days. Day ten came on Friday March 3rd and lexi told me she put in a “24 hour urgent request”. Monday March 6th came and my money still has not been refunded. I go to the store, she tells me the request is done and will take 3-5 business days now. I then called the 1-866 number was told it would take ten business days This has been the worst couch buying experience ever. I did my part, which was to pick a couch and swipe my credit card for payment. They have failed me over and over in holding up their end of the deal. I would NEVER recommend buying anything from this store and if you do measure the furniture before they leave and good luck haha. Also, the disrespect I received from Lexi put a cherry on top of the atrocious experience I had.

Great customer service