Ashley Store Cleveland, TN

The staff was great!! Ezequiel Molina was so helpful and he worked to get us exactly what we needed!!

Alex, was so helpful , kind and helped us with so many accessories for our staging business!!! We will Definitely be shopping much more at Ashley furniture!!! Thank you Tammy and Erica

Our sales person was very informative and helpful! Very pleased with our purchase!

Professional and helpful. Great experience

Our salesman was wonderful very helpful. Very friendly.great person.connie Davis

Staff was very friendly and knowledgeable. I definitely recommend them for your furniture needs.

Very helpful and professional

The salesmen at this store were very helpful in assisting me and I didn’t feel pressured at all which is very important when I’m shopping.

Great service. Nice selection of products.

The store is displayed beautifully and a sales associate named Isaac helped me find exactly what I wanted and was very knowledgeable and kind. I would recommend this location and Isaac to anyone who is looking to improve their home.

We bought a sofa and chair from Tyler at the Cleveland store & the experience was great. They even delivered it the next day. It was a great experience.

My complaint is not with the sales rep, it is with the phone system. I have been trying for days to reach a live person in the Cleveland, TN store. It is Impossible Sales Rep 5 stars Phone system-10 stars

Tyler did an outstanding job!!

James was very professional,friendly,informative and knowledgeable in his service.

Logan gave me a great deal and I can’t wait to see it in my new sunroom. Ashley knows the meaning of great customer service.

Tyler was awesome to deal with! Great experience! Will definitely be buying more there in the future!

Ryan was attentive, knowledgeable and patient while we made our choice.

Great service

Young man very efficient, gentleman. I was in & out in 40 to 40 minutes thanks, the only thing I didn't agree was charge for shipping

I met Logan a few weeks ago when I came to the store looking for a sofa. I asked him to let me look by myself and I would find him if I had any questions. I spent about 30 minutes looking at everything and found Logan. I asked him a couple of questions which he answered and I left. I held onto his called and called him the other day about a sofa online. He helped me to order the sofa online and he was very helpful. He’s a keeper!!

Tyler was very pleasant to work with, knowledgeable and professional!

Very polite and friendly

I had a great experience selecting my chair. Tyler was excellent in helping me with my selection.

Ezequiel was wonderful to deal with. I went to Ashley in Cutler Bay, Fl while visiting the area and the sales staff could care less. They offered no direction or help. Ezequiel in Cleveland was very attentive when I visited the store and then handled my transaction via text and email. Highly recommend this store and sales person!

Logan was so helpful and the markdowns on accessories was great!!!

Everyone was extremely helpful answering all our questions about the difference in the mattresses and helping us compare to a discounted model. We even we able to find my husbands mattress and we are extremely happy that it will only be a few days before they are delivered. A+. We will be back!!

Everyone was so helpful , knowledgeable and supportive as I asked question after question to get the right mattress for both me and my husband. Fast delivery and tak

Excellent experience at Ashley's in Cleveland. Great staff! Thanks Ashley's

Helpful, not pushy, ended up buying 2 mattresses but have to wait 3 weeks due to not having the size we ordered in stock so we are still waiting as of now, other than that it was a decent visit, I would recommend seeing Drew Green he was a great guy to work with.

Tyler was awesome. Explained everything very well. Best furniture buying experience my wife and I have been through.

Wife and I had a great experience picking out a couch here. Tyler was friendly and knowledgeable.

Keep setting you off on delivery so tired of games and take business elsewhere.

We bought our 2nd living room set from Scott's yesterday. Our sales person Laura was knowledgeable and helpful. She gave us enough room to discuss our choice without her abandoning us. We just took deli ery of the set we bought this morning. The driver Mark, called us and gave us a time frame of delivery. When they arrived ( on time) they were sfficient and pleasant. Mark and Mitch treated our set as if it were thier own. They checked to make everything was as we wanted it before they left. This level of service is why we choose Scots Furniture for our home.

Best experience I've ever had. Ryan helped me, he was amazing. Would highly recommend.

Logan greeted us as we entered the store with a very pleasant personality. He talked with us about what we were looking for and directed us in the direction we needed to go. He gave us some time to look around and then came back to check on us after a bit. He was very helpful and knowledgeable on items we were interested in. Great experience and will be very happy to tell family and friends to go there to look at items. Thank you, Logan for all your help.

Great people easy process to purchase

People very friendly and easy to work with. Thanks

They were great! Very knowledgeable about everything we purchased, and helped us out with all the questions we had!

Knowledgeable and Professional Salesmen. Very easy, stress free purchase. Amazing Ashley furniture at reasonable prices. Great experience. We will be repeat customers.

We had a Wonderful experience! And got the furniture we were looking for. We will come back in the future.

Knowledgeable sales person. Nice products. Good deals (great if go clearance). Earned my business.

Ezequiel was awesome and Alex the manager was a lot of help as well

The customer service with Mark was the greatest. I enjoyed my time with him and he was very professional.

My salesperson was so helpful in selecting a sectional that would fit in my smaller space. It fits perfectly. He even helped get our delivery here sooner after it got bumped due to a truck issue and while he was out of town. The delivery team was on time and friendly. Got it in and put together perfectly. Was pleased with everything.

Ryan Adams was an exceptional salesman. We took him through several different scenarios and without a question he was willing to offer numbers on everything that we threw his way. Great attitude!!!

Ryan was a pleasure to work with and answered all our questions.

The one man was so polite I did have to clean up some leftover garbage they didn't grab or I woud’ve given them 5 stars

Great servuce from Mark and Tyler on the purchase of a new bed.

Dorothy was awesome helped us find what we were looking for

Ryan was great! Very helpful and informative.

Had a great experience with the store and the sales associate. He worked for over 45 minutes helping us get both a great selection for our sunroom but also connected two purchases into a combined sales deal. I have recommended Ashley furniture to my grandkids

Tyler and Megan were amazing to work with. They worked on getting me exactly what I wanted and the financial part was easy as pie !!!! Highly Recommend!!!

Very helpful.

The Best

Everyone throughout the store was friendly. Our salesman was knowledgeable. He took time to answer our questions! And no one was pushy!!!

Had great customer service at Ashley today. Logan and Alex were great help and very professional.

Loved the crew mapping location on my phone. Everything was quick, with no mess, & nothing broken. Will use Ashley again.

The sales person who sold the furniture to me explained that I would be able to return the furniture if I was not happy with it. Three chairs were delivered on Friday August 22nd. After looking at two of them, I decided they weren't the right fit and went to rhe store to find out how to return them. I was told that since I accepted delivery it was a final sale and I could not return them. This was NOT what I was told, and another person who was with me also understood that we could return it. I will NEVER shop there again.

Logan and Drew were great to work with. Friendly, knowledgeable and an awesome biting experience

Very friendly and helpful staff

Did a awesome job and help me get what I needed and the customer service was really awesome

sales people were super great

Very good customer service. Thank you.

Alex was very helpful and willing to take the time to help us find exactly what we were looking for. Meghan was also very helpful in guiding us to answer any and all of our financial questions. Overall, great experience and will be coming again for any other furniture needs.

Knowledgeable and friendly

Ryan was our salesman and he was super helpful and knowledgeable and personable.He explained everything to us and I would recommend Ashley’s on the basis of employees like Ryan.

Their promotions set you up for failure. I was charged $650 of “back” interest the same day that my promotion was set to expire. See photos for reference of this nonsense. This is a horrible way to run a business and almost ensures you never have repeat customers. That Labor Day purchase was right around the corner too 😉

Everyone was very helpful in choosing my sofa

Tyler Gibson was awesome,, Ashley always have what I’m looking for!!

We worked with Ezekiel at the Cleveland, TN store. Great experience and highly recommend asking for him! He’s very low-key and no pressure at all. Answers your questions and then gives you time and space to talk with your partner. He came right back when we indicated we had more questions and then when we made a decision and were ready to purchase. We wish more sales people would be like this! We were done and on our way home in under an hour.

Shopped with a friend. Long story short we both feel like she was taken advantage of especially when we put the sku # in to your website of the recliner she purchased and it was $799.99. The saleslady told us it was $1100 but she would mark it down to $899.99. ????? The whole deal was shady and felt dishonest. The recliner needed a battery and for some reason they had to put it in MY name since they "were selling it for half price". I wouldn't EVER shop there personally and my friend has said she won't be back.

Tyler was super patient and kind would recommend anybody to him

Very helpful, friendly people. Love the quality of their furniture.

I walked was helped very quickly and bought and paid for my Chester drawers and was out in about 15 minutes.

By far my favorite Ashley’s Store, great customer service, Alex our sales person went above and beyond, and we are appreciative of the continued relationship with Ashely's furniture.

Ezequiel made our process of buying a couch so easy. He was very friendly and very helpful. 10/10!

Great! Awesome staff

Alex was awesome. Very friendly and very knowledgeable with the item we were looking to purchase. Walked us through their extended warranty and answered every question we had. Will be returning for any future purchases.

Ezequiel was super helpful and friendly. The others who were there (sorry: can't remember all their names), were friendly and pleasant, too. I was very comfortable with the process and Ezequiel is why. He is my idea of the perfect salesperson. 10/10 recommend.

Tyler and Rashad helped us find the perfect desk for my daughter’s bedroom!

Great customer service. Overall great experience

Great staff and so helpful!!! Helped us stay within our budget and listened to what we wanted and needed within the amount of what we could afford to spend.

Good

We spoke with Ezequiel our salesman who helped us find a small kitchen chair & table set, exactly what we needed. He gave us excellent service. All the staff that we had contact with , including the manager were excellent I would highly recommend this store.

The whole process was quick and easy. Staff at bother the store and warehouse were friendly and helpful. Thanks a lot! We love out new couch and recliner!

I was impressed with Ezequiels knowledge and professionalism . No high pressure sales pitch and willing to address all of our concerns .

Very knowledgeable staff, super helpful, not pushy, all around great experience.

Everyone at the store was friendly and polite. Mark was very knowledgeable and did a great job of getting us what we needed.

When we go to a furniture store, we typically just want to look around for ourselves and not be followed around by a salesperson. Upon entering this store, we were greeted immediately by Alex. He asked us what we were looking for and proceeded to show us what he had. He spent a lot of time looking at the .com to try to find us something as well. He might have followed us around, but it just worked. He was enjoyable to talk to while we looked. He was a great people person and sales person. When we appeared to need some time to talk money alone, he excused himself so we could talk. Once we were to negotiation time, Alex's manager, Drew, was also great to talk to. The overall store experience was a great one! I had talked to Alex about flying my drone to watch the fireworks as it was Independence Day, but I didn't have it with me. I wish I had since he seemed very interested in seeing what they looked like from in the air! Today, when our furniture was delivered, Jacob and his coworker were both great as well. They helped move some other furniture around to make the new stuff fit right. Both were really nice guys. I look forward to doing future business with Ashley, who we had not done business with before this. Please Ashley give those delivery guys a working A/C in their truck, it is VERY hot outside and they are moving furniture around!

My goodness great people helpful cheerful patient !! I think it’s a wonderful place to buy some beautiful furniture ! Comfortable and affordable! I will shop there again

Friendly, patient, offer advice and knowledgeable information on items we were interested in purchasing.

Ezequiel was very knowledgeable and helped us find exactly what we were looking for.

Everyone there was very nice and helpful. They helped me find exactly what I was needing.

Very professional Very polite Not pushy and Super quick with purchases!

Ryan was excellent! Easy going and knowledgeable!

Alex Heston greeted us as we entered the store. He was very professional. There was no pressure on purchasing anything. He worked a great deal on our furniture.

The store was immaculate!!!! Better than most stores I have visited, my only thing is I wanted time to look and browse the merchandise and then find someone to help, even though the sales rep was with us the whole time it felt a little awkward to me! But in the end of the day it did speed the process up, also if you have the means to pickup your furniture I say do it save your self some money for two recliner chairs the deliver fee was 209 dollars

Very helpful and quick.. I showed up forty minutes to closing with an idea of what I was looking for.. Alex was extremely helpful and successful at getting me what I wanted within my price range. This location has definitely earned my future business

The representative Ryan Adam’s was very professional and helpful. Now, after researching on my own I realized that I can get the same items on line, much cheaper, saving over $2,000.00 dollars. For this reason, I will have to go back and cancel the order. Thank you

We were very impressed with our service with Alex today. He was very knowledgeable and helpful with our purchases.

Dorothy Adams was absolutely amazing. I needed a lot of furniture, and her patience and understanding were exceptional! Having just moved to TN from MA, my bedroom and mattress were a top priority for me. When I had difficulties getting the mattress delivered in a timely manner, I called Dorothy. The mattress was delivered the next day! Her dedication is just phenomenal. Thank you!

Service was good and Alex was very helpful.

Alex was great

Our experience in store and purchasing was fine. We chose to do pick up instead of delivery because of the outrageous delivery fees. We got our sectional home and the loveseat portion had a small tear in the fabric. We noticed it as soon as we took off the packaging. I immediately called to make a claim. I was given a number to text and was prompted to send a few different pictures. This was on a Friday. I was told 1-2 business days. I received an email saying that more pictures were needed to determine the damage and which piece it was that needed fixed. The responses from the emails were taking over 24 hours so we ended up on three business days by the time you just have to text/chat and email instead of someone calling you from customer service. On the third business day, I received an email that my parts had been ordered but had no idea what actual parts these were so I called. I was told that the cushions were ordered and when they come in, then I have to call back and a technician will come out to repair the couch. Keep in mind, this couch came from them damaged. It’s brand new and never been sat on. I asked and questioned why we were not receiving a replacement due to it not being our fault. I didn’t feel that it was fair for the money we spent. I was told that it was procedure to repair first. If the technician deems it to be unrepairable then we can get a replacement. My analogy to Ashley Furniture was that if I buy a shirt from a store and it’s brand new with the tags and I have the receipt and I get it home and it has a hole in it, will they return it for me and get me a new one or will they sew it up (repair it) and give it back? They will absolutely give me a new one so why are they not doing the same? It’s brand new! It’s not something we did. It came this way from the warehouse. Needless to say, our first purchase from Ashley will absolutely be our LAST! We are completely upset with how this has all been handled and we would love nothing more than to be able to return our couch and give our business and money to another company. We were also told that we couldn’t return it because I definitely asked!

Drew & Zeke were an excellent sales crew!!

Dorothy was so very nice and understanding- she worked really hard to make sue our purchase was perfect- Tyler was very kind and understanding- we feel like we made 2 new friends!

Everyone was pleasant, polite, and patient!

The selection was excellent along with the prices and the sales representatives were very helpful.

Everyone was awesome! We had a great experience!!

Mark was a joy to work with and will recommend him to anyone looking for furniture.

Great customer service at this location. Mark was very helpful with no sales pressure.

Great customer service. Nice display and selection. Very clean store and personable employees.

Alex and staff were very helpful

Great experience

Drew was awesome. He helped us place an emergency order for quick pick-up and walked us through the payment issues. I will pick up our new recliner tomorrow morning.

Fantastic experience. Alex was tremendous. Always happy with Ashley Furniture.

Alex did a phenomenal job. Showed us the options got us the best deal. Very good experience of no pressure sale. Give that man a raise!!

The store was set up good with a lot to choose from. Tyler was awesome and he saved me some money. The furniture is high quality so you get what you pay for. I would definitely recommend!

Tyler was very knowledgeable and helpful. Not pushy and got me a great deal

Tyler was great, very helpful, got a great deal.

Great customer service knew what we were looking for no pressure with buying other pieces other than we we were looking for just suggestions I would recommend

Alex was awesome assisting me with the purchase of a new living room set. Very personable and definitely not a high pressured sale. Great sales guy. Bonus was the furniture is made in the USA. 🇺🇸

Very friendly and personable salesman, Alex.

Great store and Ezequiel is an excellent sales person.

I love Ashley. Their customer service is always excellent.

Drew is wonderful everytime we need something he takes great care of us.

Alex was very nice salesperson and the buying experience went well. Well use this store again for my furniture needs

Mark is extremely knowledgeable individual and made my shopping experience pleasant without pushing any products on me. Would highly recommend

Great sales person and a great deal! Will come back.

Good selection. Helpful staff

Quick smooth transaction. Alex was extremely helpful and very thorough explaining everything.

This store and team have all been extremely helpful and knowledgeable and are able to direct me to what I am looking for in various options. Thank you yet again for a great job!

Ryan explained everything about the bed and showed a mattress that suited our needs for us to get a good nights sleep.

Ryan Adams was is a very nice and professional salesman. We came in to browse for a dining table. We bought table and chairs along with a living room table and end table. Thank you Ryan for helping us find furniture for our new house.

Ryan helped me for the second time today..He put in my order for what I needed. He is a good sales person. Thank you and your sales team!

I was helping by a nice man named Alex. He had great energy and was really patient with showing me different options of what i was looking for.

It was a pleasant visit. No pressure. Awesome furniture!!!!

Delivery and set was quick and efficient

Mark was very knowledgeable and helpful! He answered all of our questions and wasn't pushy.

It was a really nice expirience 😆

Ryan was great!! Thank you

Ryan was very helpful in helping find furniture that would work for me and getting me an affordable price. I am very satisfied with the look and set up of my new furniture.

Every time u visit this location every one is very welcoming! Ryan was so very helpful, sweet and very pleasant. I was in a bit of a hurry, but Ryan was able to check me out with plenty of time . I give him a perfect 10!

Get your furniture somewhere else. They were told to not deliver couch in a large cause of my tight driveway. They show up in 30 something foot box truck and back it up my driveway and damage the side of my driveway going off the concrete. I file a claim and the claims center offers me 300 bucks repair it. What a joke

Very professional young man and very knowledgeable of the product and worked hard to meet our needs.

I was getting the run around online with an order and stopped in the Cleveland Ashley Store location. Drew was over the top helpful. I was able to get one of my two items ordered right then. He stayed in contact with me, gave me a number to call and followed up with me until I was able to get my second item ordered. Drew made sure the prices online were honored even with delivery Fees. I would go out of my way to go to this Ashley location and have Drew take care of anything I’m looking for. Thank you for making what was frustrating, into a positive experience!

Alex was a wonderful and got me a great deal on couch and rug! I can’t recommend him enough!

Alex was amazing to work with!! I have already sent him a referral based on my experience with him

Tyler was patient and friendly. He was very knowledgeable and helped us find exactly what we wanted

The salesman was very polite and helpful. Delivery was a breeze. Very nice team that came to our house.

The team was very nice and gave us the very best price. I wouldn't buy furniture any where else.

The salesman was amazing at his job! I was very pleased on how he helped me!

Alex was great helped us with everything we needed and went above and beyond. And not pushy like most sales associates. Also very knowledgeable on furniture and beds

The only complaint I have is had I’d known there was 130.00 delivery fee I’d passed on the purchase it wasn’t until I paid that I seen the fee they didn’t tell me yes we deliver but it’s 130 .00

Alex is the man

Zeke was very helpful. He asked me what I was looking for and what I was wanting in my furniture. He took me to what I was wanting, and even though I wasn’t sure if I wanted that, and I wanted to look at other couches, he led me to whatever I wanted to look at. He even price things for me and I went right back at the end to what he picked out for me Because it was exactly what I wanted and needed. He was very patient and calm and was a great sales person. The manager was very helpful with that the ticket and everything that we needed to do with the purchase. The other sales rep even asked if they can help When Zelenskyy had to go handle something else just to be kind.

Service was great, employees very helpful and friendly.

Great help by Ryan. Not pushy while considering what I was looking for. Everyone in the store was very attentive. Excellent experience overall!!

Alex was our salesman and he was very knowledgeable and professional

After searching for months I found the Olsberg loveseat and chair I want on the Ashley website. I called the store in Cleveland, TN to inquire about purchase and delivery. Ryan Adam's assisted me. What a great experience! He handled my order and covered all questions I had about payment, warranty, delivery, time frame, etc. Kudos to Ryan! So looking forward to receiving my new furniture.

Buying experience was good. I walked out feeling as a good purchase had been made, at a good price, and a delivery date set. That is where the good ended. Their machine was down so we had to return to make the payment. That is when we were informed our delivery date had changed to a day earlier. It was in major conflict with a life event that we could not miss! We were assured they would put the delivery to the afternoon. The day before delivery, it was calling for storms the next day. I messaged the sales manager that sold us the furniture and he said he would get it rescheduled. The day of delivery I received a text saying the delivery drivers were going to be at my house at 10:13am as I was 3rd on the list for delivery. I contacted the sales manager that I had purchased with. He said he had forgot. When the furniture arrived, it was damaged. We had been told to refuse the order if it was damaged. The delivery driver said he would have to make some calls. He said he could get a replacement for the damaged piece and bring it to me. He seemed like a trustworthy man and wanted to make it right. He was apologetic about how the delivery date was changed, how they didn't care that we were told an afternoon delivery when they don't do that, and that the furniture was damaged. This man kept his word. He was the only good experience we had. I received multiple text and emails to provide my feedback to Ashley about my experience. When I did, they made excuses and one person even ended the conversation without giving me the opportunity to speak. This is an unacceptable way to operate a business. When items cost $1,000s there shouldn't be this many issues with just getting what you paid for. When you try to let the company know how your experience was, to be blown off again. I would caution anyone about purchasing from this company. If you do, take delivery then and don't trust them to honor their word.

Enjoyable shopping experience! Mark at the Cleveland Tn store was wonderful and very helpful!!

Great experience. Ryan was very helpful and professional. Thanks

Overall great experience! We got exactly what we wanted and at the best price. Mark has great customer service and did his best for us!

Tyler was very informative and helpful. He helped us from the time we arrived and until we left. He continued to be very helpful throughout the process and even added the protective plan that would still fit our budget. If you haven’t tried to buy from Ashley’s then you’re missing out. Also asked for Tyler, he is the Assitant Sales Manager!

Salesman Mark and Manager Drew were extremely helpful and kind. I’m hearing impaired and they were very attentive to ensure I heard and understood everything during our conversation.

Ordered and paid for a bed a few weeks ago. Went to pick up the bed and the wrong parts were ordered. Called to have new parts sent. They told me since I picked up the bed with the wrong parts, I was out of luck. After an hour, I was told the parts were ordered. They were not. Went to the store and talked to the manager. He said he’d take care of it and call me. He didn’t. Got on the phone again and they said they ordered the parts. Still waiting. I would be very cautious to purchase anything from them.

Ryan and the crew on shift were helpful in answering our questions without being overtly pushy - Offering water several times and walking us through different options we could take.

Defective products!!! Worst customer service I have ever encountered!!!!!! 3 weeks after delivery reclining feature stopped working so sofa is stuck in complete reclined position. The Next Gen Durapella Fabric started peeling off. WE HAVE HAD USE OF OUR NEW Furniture that we paid $ 3000.00 for LESS THAN A MONTH M. OR HAS BEEN BROKEN FOR 2 months. All we get from the customer service team is the run around or ignored. DO NOT BUY FROM THIS COMPANY if yoy do you will regret it.

Great selection of furniture, great price options a d great customer service!

We went in trying to find a couple of living room chairs and Tyler Gibson came up to help us out he was very courteous and professional he showed us different styles and helped us find the ones we wanted it was a very positive experience we will definitely come back for any other furniture needs in the future!!

I had excellent service throughout the entire process of purchasing a new mattress. The staff was very informative and helpful during the process. The amount of information they have regarding each mattress helped me find the perfect mattress that was suited for me.

Very clean store, the gentleman that helped me was super awesome.

Great salesman. Very professional very helpful

Aubry R. was amazing! She helped us stay in our price range and helped us choose the best couch for our needs!

Love this store & the sales people & manager are fantastic @

I bought a sectional with extend coverage. The salespeople told me it covered animal claw marks and chews. It doesn't. It does cover animal waste. Which happened. I filed a claim , and now extend is don't have an account. Ill probably never buy from Ashley again.

Straight forward experience, let the folks know what I was looking for and was happy with the options provided, Tyler was the representative who helped me at the Cleveland Location, nice staff there and he worked through the application process quickly and gave prompt and well articulated explanations of the process. Good location if you are looking for outlet location furniture shopping experience.

Salesman was responsive to request found us what we where looking for.

The sales person was very helpful.

Mark and everyone at Cleveland Ashley Furniture was super helpful and kind! Thank you so much, very happy to be getting a new couch 😊

Chris aka Red was wonderful to work with. He immediately established a bond with my fiance, was incredibly informative and helpful in helping us pick out furniture for our first house. We will definitely choose to work with him again!

Everyone was super friendly and helpful. Great experience!

Very nice sales person Ryan was great and we recommend 10 out of 10. Will go back in the future for more furniture for sure.

Loveed all the help and time tyler gave me and just all the friendliest other sales associates i interacted with. Definitely a repeat customer in the future.

Very helpful

Highly recommend this store! My husband and I were skeptical going in, but we were greeted by Ryan and he made the experience great! He was very knowledgeable, helpful, and not pushy at all which we both appreciated. We left having purchased a great new sectional for our family! Great experience!!

Dorothy was great! Very helpful and knowledgeable. We are happy with the purchase. What I didn't realize is that they carry no inventory at the store and its almost $200 to have it delivered or go to Chattanooga and pick it up. So in the future it might make more sense to shop at the Chattanooga store and at least be close to where I have to get it.

Great staff. Very friendly. Highly recommended

Ashley furniture has done an outstanding job of making us whole after an issue with a couch. The GM Drew is hands down the best business person I’ve ever dealt with. Would recommend!

Great customer service

Staff was very helpful and informative and polite and easy to deal with.

Every time we have visited the store and purchased furniture we've had the best experience and enjoyment in all the employees

Great experience, as soon as we walked in the door. Associate Mark was very helpful thru the whole process. Can't wait to see our furniture purchases in our new home.

The sales people were awesome. They took care of my every need and suggested things I did not even think of. I will be doing all my future business with Ashley of Cleveland.

Had a fantastic experience with Chris (“Red”) at the Cleveland Ashley location!

Staff was very friendly, helpful, knowledgeable and not too pushy. Wish I could remember our salesman's name, he was great. 5 star experience overall

I must admit my attitude going was not the best and I had to go back and apologize. After stating the reasoning behind my discontent, I was still met with pure professionalism, and was able to secure my purchase and arrangement for delivery that met my schedule. I am very happy with the service I recieved even after my negative attitude, and would recommend this store to anyone.

All went well!!! Salesman was very helpful. Was not happy with the delivery fee, which I found outrageous.

Had a great experience with our Sales Rep Dorthy. Charming personality and appreciated her assistance with making our purchase. Looking forward to more purchases with Ashley Furniture with Dorthy. Highly recommended.

Beautiful store, gorgeous furniture. Chris Emslie gave us excellent service, he listened to what we were looking for and found us two chairs exactly what we wanted. Wonderful to work with all employees. Highly recommend.

My family and I visited this store last night hoping to get some furniture very quickly. Ryan greeted us on arrival and was a great resource and salesman throughout our time at the store. We were not able to get our furniture quite as quickly as we were hoping but it was not for lack of trying by Ryan and the other store staff. They did all they could to help us and were very friendly and informative throughout our time there.

Dorothy was wonderful!

I ordered a bed and got it when it was set to be delivered. Ordered a couch the same day. The chaise portion had to be made so I said that's fine. Get said it'll be here before end of the month. Got a update saying it's ready to go. Made the date and 3 days prior to delivery they tell me the chaise portion is delayed and they'll deliver half the sectional. I was warned this happens with them alot by my girlfriend who had the exact same issue happen with her. So now they are gonna expect me to pay for something that isn't even here yet which I'm not doing at all. They put on a pretty face to sell you something then drag feet. Be careful when buying from them. Just want to help set expectations. P.S. I've only contacted one actual person through the phone because I had to spam 0 for the system to give me someone to talk to. It will route you around with no option to get a agent. Even the text message option doesn't work, it will tell you that's a invalid response even though it's on their list of options. Not this stores fault but just something to keep in mind if customer service is important to you.

Alex Heston was very friendly and helpful in showing us the furniture we wanted to look at. He answered all our questions and we felt like he gave us the best deal he could offer. I highly recommend asking for Alex if you vist the Ashley store in Cleveland.

Super helpful finding a comfy couch that meets our needs of durability with kids and dogs. Patient with our decision process. Lots of selections and very knowledgeable in the product

Told the salesperson what I was looking for and he was able to guide me to a couple options and I made my choice and believe it will be a perfect fit for my needs.

Some sales person in a Lab coat pounced on us the minute we came through the door. We found a chair we liked wrote check. They called to say my check was no good. I whent to bank to complain as i had a lg amt of founds in acct. The bank printed activity on that acct . And it was Never presented to bank. Not good business. Will never go their again!!!!! Dont trust..

My wife and I visited the Ashley Furniture store in Cleveland today. Ryan was excellent and helped us through the purchase of two recliners, a duplicate of the loveseat we ordered previously. We were delighted. Very pleased with his support and look forward to receipt of our furniture later this month.

Very proud of their stuff & the price shows that..employees know their craft though & aren't afraid to educate you..

Quick and easy.

Very friendly and helpful ! Also knowledgeable about furniture and finances.

Used car salesman of the furniture stores. Do not trust.

Great experience from start to finish

My experience was fantastic. Ezequiel Molina in particular. He was well mannered and instantly knew what I was looking for. 10/10 experience, he was amazing.

The sale guy was great. I told him what I wanted he took me right to it.

We were greeted by Aubry Raitch soon after entering the Cleveland Ashley store. She was very friendly and super knowledgable about any item we questioned her about. She made the transaction go very smoothly. Great addition to your sales team in my opinion

Went in to look and see. We have a small space and wanted to be able to find something that would allow us to utilize it with the most seating. “Red” helped us out. We set on just about everything imaginable. He even got out a measuring tape and measured what wall distance we would need, etc. He went above and beyond. Can’t wait to get the new furniture. Highly recommend Ashley in Cleveland, TN.

We went into Ashley's looking for a loveseat and some kitchen chairs. We weren't sure what to expect since we never shopped there before but we found great service from Alex Heston who helped us find everything we were looking for at a great price. We are very pleased with Ashley's!!

Price online was 100.00 less that the invoice. I did get it for 100.00 less which was a good deal for everyone. Taylor was very professional and I would recommend him for future purchaes.

Had my furniture repaired. Hunter and Shaun were absolutely awesome very friendly and courteous.

Great Customier service . My purchase made and just in time for Christmas

Absolutely fantastic

We were looking for a dinning room table and Dorothy our sales person directed us to what we were looking for. Very happy with Dorothy and the table. Very nice experience.

The salesperson, Aubrey, was awesome. Very positive experience. I have been shopping with Ashley’s for years and will continue to do so.

Aubrey was wonderful!!! We will be back for sure.

Aubrey was fantastic to work with! Very pleasant, not overbearing. She was very efficient in getting me taken care of. Would definitely recommend working with her.

Mark was fantastic and made us feel right at home! Very kind and personable salesman. Will definitely be going back for more furniture in the future!

I truly regret giving Ashley a 2nd chance!! Shame on you for taking advantage of a disabled woman knowing I said many times i was on Tight budget. I told the sales rep i was relocating to FL for Medical reasons and my ADA apt in my room for me to access in my wheelchair i was having to downsize my bed to a full from queen. I advised very much so of having spinal injuries also. The Rep sold me a mattress that was set up in store and looked completely different upon seeing. My dad is my caretaker and had to drive an hour out of his way to warehouse when we were advised it was right down the road upon arriving at warehouse he had to then wait in a line for over 45 min to get to the pick up door to pick up sofa, mattress and frame as we were told the frame was called better than a box spring. The man who loaded the items into the uhaul told my dad to not open the boxes with the frame and mattress in them until destination and be sure to stand back on the mattress as it can cause injury upon opening. This is where Ashley furniture does the got you action against customers!!! Not only do you sell me a chair and upon getting home noticed it had a big white paint stain on it. To find out it was a show room item and regardless of being damaged where it could not be seen upon purchasing I'm told it was an as is item so I was stuck with it. But then the big got you moment is where they have the mattress and frame each in a box that's sealed and the mattress is vacuum sealed. To which upon cutting the seal is when the mattress pops out and unfolds. But at the pick up my dad was advised to not open the boxes until destination due to this. The sales Rep, multiple managers and the man at pick up all knew we were relocating from TN to FL to which is where the items are and upon opening the mattress and frame my dad and I immediately didn't recognize the bed nor the gray frame. My dad then sat on the mattress to try it and it immediately sunk down to the frame to which I have a photo of!! I've cried so many times because I don't have money just to throw away and go buy a more expensive one like I was literally told by a customer care Rep but then it's up to the store and due to sanitation they cannot take back any mattress even though had not been slept on just set up. I didn't get any assistance from the Rep and yet your customer service is called customer care but this is very opposite of that!! It's very sad that I'm now going to have to pay for another uhaul to deliver my queen size bed to FL and also cause me to not be able to maneuver in my room in my wheelchair h to which is very very disconcerting and no customer should ever have to not be comfortable in their new ADA apt and also unable to access their bathroom now for a shower or anything. Why should a customer have to endure this just for your company to make money and your sales reps to get their commission!! Shame shame on you and you definitely now will never ever get my money again and I'll definitely be sure to let all of my family and friends know to beware of your company¡!!! Thank you to the lovely sales Rep who acted like she gave a crap about someone being very ill but in the end didn't even recognize you when you went back into the due as she's no different than a car salesman out to make commission!! Oh and can't forget the mgmt telling my dad to put paint thinner on a chair with the very soft fabric sorry not sure exactly what it's called but my dad nor I have never ever heard of putting paint thinner on furniture for any kind of stain and nor did the store Rep at Lowe's.. so I'm stuck with a chair with white paint and a mattress that's absolutely worse than a cheap hotel mattress and a frame that's supposed to be better than a box spring frame but no way by no means is it as you can feel the frame upon sitting on the bed!! I can't forget about the rust also all along the frame as well!!! I'll be filing a complaint with the BBB as well!! BEWARE OF ASHLEY FURNITURE!!! GO TO A BUSINESS THAT ACTUALLY CARES UNLIKE ASHLEY!!!

The Manager Drew & Guerroro were extremely helpful. Thank you guys

Had a another great trip at Ashley..Tyler always takes good care of me.. Stopped in to finalize my order knew Tyler would be off but had everything ready for me.. Mark took very good care and I couldn’t walk out without buying something else .. Thanks Mark you guys are all great..😊. Had a Great Experience with Drew & Tyler .. Helped me get my dining set answered all my questions, no pressure took time no hurry so polite highly recommend Ashley furniture in Cleveland. I will be back. Thanks guys.😊

I want to Add to my review. Dorothy at the Cleveland Location is one of the most Profesional, caring and just a Awesome Lady. Helped us in every way she could to make the best decision on our purchase of our Furniture.. She is just Awesome..Thanks . We will shopping there again at Ashley's. No Doubt!!

I would suggest that if you go to Ashley of Cleveland that you find Dorothy. She is very helpful, patient And kind. She really listens and tries to help you find just what you are looking for.

Drew was fast friendly and knowledgeable He met our every need with a smile We look forward to working with him in the future

Alex was the sales representative that worked with us. He was very knowledgeable about the products and helped us make an informed purchase. We done!!!

Knew what we wanted..got the deal that we wanted... took care of business. In and out in 20 minutes or less! Hope that delivery part goes as smoothly as the store visit in a week!

Extremely friendly and personable salesman

Chris (Red) was a great help!

Great customer service and very friendly and knowledgable. Great prices and great quality of products.

Very easy Tyler was very knowledgeable on what I wanted and it all went well

Tyler and Red made every a breeze and even gave me a better deal on the items than what online had them for! I recommend going in to see one of those guys if you are looking to purchase something! So glad this store is in Cleveland now and glad I could come in and spend my money to help see that it stays here. Thanks guys!!!

(Translated by Google) It's excellent (Original) Es excelente

Excellent customer service!!!

No pressure from sales team. Excellent professional staff.

Our experience was very good. Red helped us out tremendously. He asked what we’re looking for and helped us from the moment we walked in until we left. He helped us with many selections. He is very patient, kind, informative and amazing with children! Thank you for helping us find our perfect couch! Everything was a breeze and very fast.

Alex was amazing he was very Helpful and knowledgeable

Dorothy was very helpful by listening to our needs, & aided us with a great selection of sofa & ottoman. The store had a lot of beautiful options.

We had a great shopping experience with Mark as our salesman. He and his boss Tyler were easy to work with and very reasonable on figuring out what we needed.

I had a great experience shopping for a new living suit. My sales person took his time walking around and looking at different living room suits until I found the one that fit within my budget.

Mark was very helpful.

Alex was great to worth with and really knows his stuff. Best customer service all around.

Sales person Dorothy is a liar and this location has shady business practices. Was lied to by being assured from DOROTHY that the Manager Drew would have no problems returning a pillow and mattress cover we no longer needed since we cancelled our order less then a day after purchasing paying in full outright in store. Never opened items, never left my car was told to WAIT and bring next morning for refund only for Dorothy to lie about it. Calls should be recorded to expose your shady sales reps. I have spent thousands at Ashley Furniture. Never again will I and I will put my experience out to my huge social media following regarding this incident. Sales rep should be fired and Manager Drew had the opportunity to make it right and override a refund but chose not to simply in spite of us canceling our almost 4k mattress/boxspring order. SHADY business buyer beware!

Fantastic customer service and we will purchase furniture from here again in the future!

Everyone very nice Didn’t feel pressured at all

Absolutely abysmal experience. Salesmen would not listen to our needs because of my physical disabilities. Always tried to upsell more complicated pieces. Wasted two hours and felt absolutely humiliated. Needless to say we went somewhere else after that listened to what we needed.

Was gonna but a couch wife changed her mind wanted a different one but shipping was 4 weeks so decided i didnt want a couch at the moment anymore

We had a great experience at the Cleveland, TN Ashley store. Alex was very quick to greet us and find out our needs. He showed us numerous products that fit! We purchased everything we had come to look for that day!! We would recommend him any time!

Great service. Made the buying process simple and fast on a day I was in a hurry.

Daugherty was very helpful and knowledgeable, sales woman and the furniture. There was just beautiful. My granddaughter found the perfect couch and it’s a very good quality.

Audrey Ratch was a great employee, gives great & helpful customer service! Highly recommend her!

Great service, excellent sales people.

Tyler was very helpful and gave us a good deal.

Great service

Dorothy made it all possible! Her expertise in interior design help put all the rooms together perfectly! We got exactly what we wanted for the price we budgeted for. Top quality service!

Great experience. The salesman was very helpful and took a lot of time to explain everything we needed to know about Ashley and answered all our questions.

Aubry was GREAT...again! Second time we have gone to see her..and was not disappointed!! Delivery was fast and friendly..thanks so much!

Purchased five barstools from Ashley furniture in Cleveland. Alex hooked us up with a good deal and we qualified for free delivery which also went smoothly. highly recommend

Excellent experience and our sales rep did fantastic. We will be back.

Everything was great

Tyler did a great job showing us many choices of recliners as we were wanting to replace the two we have. We received prices on the ones we liked best, made our decision, paid and looking forward to getting them in three days. Great experience !

Good salesman

Had an excellent no pressure experience. Mark was fantastic - he made sure we were aware of available discounts and checked in to answer questions.

Alex was great . Good personality well spoken and the only reason I did not order it online .

Sales staff was very helpful and friendly.

Very sweet sales lady enjoyed our shopping experience !

Lots of vhoices. Friendly and very helpful service. Thank you Mark for helping me.

Really friendly team! Great shopping experience. Candid and upfront on all details. I fully expect to return to shop here again.

Went to Ashley Furniture met one of the salesman his name is Tyler told him what I needed he picked out the best the lowest price and a great bundle deal went to two or three more furniture stores nobody could match it so I went back to Ashley Furniture today I asked for Tyler he set me up and I did the bundle pack which is the greatest deal anyone could ever get I am so happy and proud that I chose Ashley Furniture in Cleveland

Ashley Furniture employees were amazing in helping my husband and I find exactly what we were looking for! Specifically, a gentleman named Red went above and beyond to find the perfect match for us!

We had an informative and easy shopping experience with Noah.

Tyler did an awesome job making our shopping experience 5 stars! The whole Ashley team were very friendly and helpful. We’ll be back!

We had a good experience with the salesperson. Got exactly what we needed and more for less price than we thought we would. We'll come back and shop there again

Decent experience. I appreciate the staff here.

Mrs. Dorothy Adam’s was with me through my shopping experience. She was kind, knowledgeable, and very professional. I spent a little extra money with Ashley furniture simply because of the atmosphere, quality of furniture and most of all the staff. Mrs. Dororthy, thank you for making my shopping endeavor amazing!! Sincerely, Leah Vanderford

Our experience was very pleasant! Dorothy was our saleswoman and she was wonderful, taking her time with us and answering our questions!

Had a great time. For a nursery plenty to choose from we really enjoyed the experiences. Ask for Dorothy Adams :) she is Delightful.

Alex was very helpful and made our experience delightful.

Dorothy is fantastic to work with! She is very knowledgeable, creative and personable! We will definitely be shopping at Ashley’s and with Dorothy again!

I never leave reviews but felt like I needed to for this. Do not use this store. I was talked into buying extended warranty because it is so great and easy to file a claim and get replacement pieces and it has been TERRIBLE. Been going around and around for months trying to get 2 loveseats for my sectional replaced. (Keep in mind the sectional total was $3000 + $1,000 extended 5 year warranty and only had it 2 months before it broke.) The 3rd party warranty company was excellent but the employees at the Cleveland store gave us the run around for months. Still waiting on answers and no one will give us a number to speak to someone higher up. Save yourself the headache and go somewhere else.

Tyler has always been top notch and is very knowledgeable about what is being sold! Would recommend to go see Tyler Gibson for all your needs from Ashley Furniture in Cleveland

Aubrey, Chris and the others were all friendly and professional. They helped us find exactly what we wanted. It was a floor model and they even helped us load it up. They all went beyond expectations.

Wonderful experience! The team went above and beyond helping me solve a safety situation finding the right chair for my father in law who was healing from a broken hip. I was able to walk out of the store with the right chair. Terry Barbree

Thank you for your help.

Very good experience and fantastic service from Mark Kirksey very smooth process on getting our new couch he wasn’t pushy like some sales people made you feel comfortable I will buy from him again

Staff is fantastic and helpful and the selection is great

The salespeople was awesome and very well mannered. I appreciate all they did to help me and I'll shop back there again as soon as I need another piece of furniture thank you so much for all you did

Extremely helpful and friendly staff. They prioritized my opinions on the pieces and made sure I was getting something I liked, rather than something that was more expensive. Ask for Aubry, she is very friendly, trustworthy, and was an absolute pleasure to work with.

Manager unable to match our price and unreasonable delivery date (but to be fair, I live in Dayton). I will review the furniture once we get it.

The salesperson was very helpful and honest answering questions. We really enjoyed the experience.

Great workers .Great selection . I was greeted and helped as soon as I walked in the door.

Everything was good

Sales person was very knowledgeable and a good person. We will see if your product and delivery time is up to that standard.

Very friendly.

Great store very knowledgeable and did not push to sale extras, only sold what was needed although they did offer me some upgrades I never felt like the sales man was overly pushy.

I worked with Alex a great guy along with management. I had a great fun time finding new furniture for my bedroom suit! Will definitely come back again!

During this Memorial Day sales event, I went with my Wife, in search for a recliner. Now many people including myself do not like big box stores, reasoning being is the pushy sales person. Well we were so surprised and deeply impressed by the care, professionalism and transparency my sales guides, Alex, and Drew were.The entire team gave 100% from my experience and I definitely recommend that if your looking for quality, warranty designer furniture, “Do not By pass this particular Ashley furniture store “!!. There team as well as there products are worth every pretty penny.

Tyler was a great help to us in selecting our chairs!

We had a great experience with our salesman Noah! He was very helpful and answered all of our questions.

Great place with awesome helpful employees.

Dorothy was our sales person and was wonderful in picking out our couch and recliner. She was friendly and knowledgeable. I would recommend her greatly. Thank you.

The staff was extremely friendly, helpful and went above and beyond to assist me with my purchase. My customer service representative was more than excellent and very professional.

Great staff, wonderful atmosphere, and an overall excellent experience! I would recommend any of the guys up here to anybody that is looking for furniture!

Did not know much about the elec fire places we wanted

Drew is a dishonest and misleading salesman. I won’t recommend him, or this store to anyone.

Professional, efficient, knowledgeable about store items, and very helpful!

Alex? It’s been over a week. So name may be off. However was one of the best persons to talk about what I was shopping for. He let me shop w/o hovering over me, answered my questions with great knowledge, offered me water, got me the best deal possible. I will be back.

From the salesman on up EVERYONE was super nice and helpful. No pressure from anyone. I would highly recommend the Cleveland TN store and ask for Alex

BEWARE UPDATE: after filing complaint with atty general and listing on pissedconsumer.com, Ashley escalations manager called me to apologize and ask if I had anything in WRITING. So, if you buy furniture from Ashley Homestores make sure you get their sales pitch in writing and have them sign it as they DO NOT stand behind poor management, poor training and high pressure sales tactics! EDIT! We were sold a living room suite and told it was “cat proof” , because we didn’t want to buy at the time because we had cats. Also, told we HAD TO buy the warranty even though we wanted to decline the $800 upcharge. A year later, cat has shredded the corners of the cat proof sofas and chair, filed a claim and warranty company said it was a product defect and had to be reported within 72 hrs, escalated to Ashley escalations and told they don’t cover pet damage. Soooooo, don’t believe what they tell you and if you were told you had no choice whether to buy the warranty or not contact me because I’m organizing the class action.

10 out of 10 would recommend shopping at Ashley furniture. Our customer service representative was incredible! We were greeted when we walked in the store, we told him what we were looking for and he lead us right to it! The only disappointing thing was that we wanted a side table and a coffee table, but the one we wanted was brand new and they didn’t have a time on when we would get them together. So we held off on purchasing it. But we will be back!

Tyler and the staff at the Cleveland. TN store were fantastic helping us pick out exactly what we wanted

Had a blast working with Red! He made the process super smooth and gave me all the information I needed, he had an answers for any questions I asked! I highly recommend the team at Ashley Furniture in Cleveland TN!

Great customer service! They're willing to work with you on pricing, and will answer any questions you may have.

Drew was awesome and amazing and helped me soooo much after 4 attempts of ordering bedroom set on line, to no avail. Drew was the best

Drew and Noah were awesome to work with and I highly recommend going and seeing them! Drew will work with you and get you exactly what you need.

JUST DON'T DO IT. GO SOMEWHERE ELSE. We bought furniture and waiting several weeks for it to be built and delivered. I took off work the day it was delivered only to find that they had sent me furniture with all kinds of chips and dings. The delivery men took a leg off of the dresser to transport it and then left without putting the leg back on. I called the store and was told they could not turn the delivery men around even though my furniture was incomplete. I had advised the delivery man of the chips and was told they would send a tech out to fix them. When I called the store, they advised they would not send a tech out and that the delivery guys should've taken the furniture back with them. I told them I wanted a refund and was told the best they could do was 10% future purchases (like I'd buy anything else from this God-forsaken place). I did have to apologize to the lady on the phone as I lost my mind with her and it wasn't her fault. Just spend the extra money and get quality furniture and quality customer service so you don't end up like me please.

The experience was horrible. We bought a desk, paid for it with a credit card , and then were required to show ID after the fact, where the sales person began to collect information that was not relevant to the transaction. Bad business practices such as this is why fraud and identity theft is running rampant in this country. Also, this store has a know issue of not being courteous and taking your purchase to your vehicle or helping you load it. Stay Away From Here!

Red was a big help and showing us different styles and pointing out the different fabric colors, and also showing us similar items to what we were interested in. He wasn’t pushy, but very knowledgeable, and also admitted when he didn’t know an answer, but immediately went to find it. Overall, we had a wonderful experience shopping in our local store!

Alex was very helpful and not pushy. It was a good experience.

Chris (Red) was a great help, extremely patient and helped me review all my options. Happy I purchased from here and will do so again soon!

Very nice and helpful group! Dorothy and a salesman helped us so much I just didn’t catch his name.

Easy to do business with. Store people great. The behind the scenes folks and/or the warehouse took their time, must have been the factory making it, if so pretty fast process and all to be commended. Joel

Theresa was wonderful to work with, as was Drew! Looking forward to relaxing in my new furniture!

I went there to get a bed frame and mattress my salesman red has made the entire process the best it could be he’s been phenomenal through the entire thing i definitely recommend using him if you plan to buy any furniture through Ashley

My experience with Ashely furniture has been quite disappointing. It is evident that their salespeople are solely motivated by commissions, as they never give you the space to explore and make your own choices. Moreover, their disrespectful behavior and deceptive tactics of offering false deals are truly off-putting. Every visit feels like a high-pressure sales pitch, leaving no room for a comfortable browsing experience. Unfortunately, their quality and pricing have also taken a nosedive, making everything overpriced. Do not recommend

Had an amazing experience at Ashley furniture at the Cleveland location today! I walked in very upset after trying to buy a couch on marketplace. Walked out with a brand new affordable couch and delivery that works around my work schedule. Chris (Red) was an amazing help and came through with the best couch in our price range for me and my family. We'll definitely be returning for anything else we need in the future.

Great prices great people. Was greeted when I walked in the door.

Friendly and knowledgeable!

Tyler Gibson was very accommodating and helped us envision what we wanted with what he had at hand. He explained everything in detail and answered all questions.

Great custom service even at 7 am. Definitely will return

RED IS THE MAN! Very patient with me even after I changed the order a couple times. Very satisfied . .TRANSPARENT ON EVERYTHING.. Highly recommend

Very professional and friendly.

I recently visited the store for a sofa. The sale prices all changed once they started the writing the paper work. And yes they had to have my phone number to complete the paper work. So i left, only to start getting text once i left the store. Dont give them you phone number. This was my experience yours may vary.

They would get 0 stars if I could. The bed we purchases from this store came broken. We have been waiting 2 MONTHS for replacement pieces and nothing has been done to assure us they're even coming. They snuck a no return policy in the contract so there's nothing we can do to get the ridiculous amount of money they charged us for a broken pile of fake wood back. I've filed a complaint with the better business bureau and are waiting to hear back from that. It's seemingly that there will be no rectification for their shotty business practices

I went in on a budget. Red and the Cleveland team got me right together. I needed living room suite for my new place, they put the most precious set together and I got the financing I needed to do it. Thanks for the encouragement to make a giant step in my life.

Quality furniture with friendly stuff that will work with you. They offer lot’s of different purchase options!

Absolutely the best experience I’ve ever had in a furniture store! The sales are amazing. Customer service was phenomenal. The furniture is top quality, you definitely are getting your moneys worth here. Drew and Mark were great to work with and have gained our business for years to come!

Drew was such a huge help! He got me everything I wanted plus set-up and coverage. I will be back!

Amazing service! Mark was very helpful and professional.

Noah was amazing! He was very helpful and knowledgeable. He helped us find the furniture we needed along with a beautiful floor lamp.

Mark was a great help! Made the process super easy. Great prices and quality.

We worked with Noah Duprey today! He was amazing. Told us how it was! Easy going. Let us shop and was not hounding us. Easy to talk to and overall an enjoy to work with.

Needed another piece to a bedroom set we have. They honors the same piece price we originally got the set for and had it in stock. Red was fantastic to work with! Thank you! Highly recommend!

Horrible place to do business with!!

Great selection an really great friendly staff.

Go see Mark! Very knowledgeable and made the process easy.

Mark was great and worked really hard to help me find what I needed.

Changing my prior 5 start rating. Sales experience was very good Delivery was very lacking. Customer service has been truly lacking. I have been bounced back and forth from department to department with no supervisor contact. All contacts have been initiated and followed up by ME, the CUSTOMER! Going on 3 weeks and ZERO contact from ANY supervisor initiated, be it customer service or the store. This is well documented within Ashley system. Exceptionally disappointed that I am the one HAVING to initiate ALL communication between the customer service, store, and all points in between. Only giving 1 star because you HAVE to put something in to post.

It's a very nice store. Great selection. Unfortunately the employees are like leaches. They want leave you alone to look. Went to buy a bed and front room furniture the first trip. Got so irritated at the sales people not leaving me alone after the 4th time approaching me I walked out. Went to rooms to go and bought the living room furniture. I only went back to get the bed cause that's the one my son really wanted. It would be a great place I'f they greeted you and let you look. I hate being pestered. It's extremely obvious they work off commission.

As I entered the store I was warmly greeted and to look around. I was approached by "Red" and he asked if there was something special i was looking for. Since they didn't have exactly what I was looking for he turned to an online search and found exactly what I wanted. Sold! Happy customer! Thank you Ashley Team!

Andrew Glenn the GM was great! He was patient with my wondering around but I finally made some furniture choices for my office and living room! Thanks again for the awesome service! Kelly Wayne

I purchased a sleeper sofa, recliner and ottoman today and worked with Teresa Aragon. She was professional, friendly, and made the process painless.

I love my purchase. I can’t wait for it to arrive.

Chris was our sales representative and he was fantastic, everyone there was very professional...

Really great experience there. Bought me some decorations for my tree. Store is beautiful & well kept. Definitely will be back!

Went looking for new bedroom furniture. Red was very friendly and helpful. He was willing to help us in anyway to make the sale happen. Formed our package to exactly what pieces we were needing. The manager was also very nice and willing to work with us on cost. They were able to get me a delivery date right before Christmas.

Tyler was very helpful and very nice, we enjoyed our experience at Ashley

Stopped in to see if the store had a living room furniture set we would like. This was only a quick look planned. Salesman we spoke to, Mark, showed us the various available sets and we planned to continue shopping at other stores before deciding. Decided to look at replacing our bed with a new Temperpedic and frame. Found the perfect bed with the help of Mark and the manager, Drew. Both gentlemen gave us a very nice shopping experience and they were highly knowledgeable about the features we desired.

Very nice People. Welcome me right in. Asked if I needed help. Didn't have to go looking for help. Took my time. Got what I wanted..Can't wait for it to arrive.

The service was top notch!

The salesperson, Red was super helpful and knowledgeable. Very pleased with everything.

Called and the management and sales team was awesome!

We'll adjust rating when they fix the issue. Great experience with salesmen. Placed order, went home. Wanted to order another item and saw how some items were less online and so we called Guest Services. We are awaiting their call to adjust pricing on a few items that are less online or we will cancel the order and reorder. They said the store would call and they have not since this a.m. when we spoke. The shipping was also more for 1 item already delivered. The subcontracted company arrived saying it was 40 more than we were told.

I highly recommend Tyler as your salesman. Prompt, efficient and very courteous. We never felt pressured

It was very pleasant.

Red was amazing to work with! They worked with my budget and showed me my options that were exactly what I was looking for. We set up a plan so I could come back to buy. The staff was extremely friendly and I was well taken care of. Furniture shopping has never been that easy!

The staff at Ashley's, especially Mark, were knowledgeable, considerate and patient as we made our purchases. We are brand new to this area and they made us feel welcome. Mark worked tirelessly helping us with all of our needs. We will without any doubt return for more purchases.

Sales staff would not let us look in peace . Overpriced.

Mark, Drew and Tyler were super nice and extremely helpful.There was also an Acima rep there that was 🔥🔥. If you need furniture this is a great place to go!

No pressure sales, very polite and gave us our space to look and talk. Very knowledgeable of the furniture we were asking about. Although we did not purchase a mattress at this time, the salesman did have a lot of information about them. We will be purchasing one before our bedroom suite is delivered.

Tyler is great ! Earlier in the year I bought a couch from Ashley. Tyler helped me then and now. Delivery system is great. Will text you up until arrival. Giving you updates. Delivery guys were polite, neat and on time.

Sales rep was great. Disagreed with paying additional cost to place furniture inside of residence I have always had experienced that part of the purchase included in the cost of the product. Will never buy from Ashley again

Sales Associates were very knowledgeable and very helpful.

Excellent customer service from Mark.

Absolutely amazing experience! Mark was wonderful and helped me with every step of the process of buying my new couch and mattress. I am so impressed by the level of customer service provided by everyone in the store. Before moving to TN I lived in a fifth wheel and had sold all my furniture, so I’ve been looking for the perfect couch for my new place and found it on the Ashley website. Even tho it wasn’t in store to see and try out, Mark showed me what the material of the couch would look and feel like and what the feel of the couch would be with other models they had in store. He also helped me find the perfect mattress by really listening to what I like and look for in a mattress! The other Mark, with the financing dept, was also amazing and answered all of the questions I had regarding how their financing worked and that whole process. I know sometimes financing depts can be difficult but with both Mark’s helping me it was a breeze. I am so excited to get my new furniture and absolutely will be going back for my furniture needs in the future!

Very helpful, kind, and knowledgeable staff. Great Customer Service.

very helpful and great selection

Very friendly and great quality

Very helpful and accommodating. A great experience 😁

New management is fantastic 👌

We purchased a bedroom set and dining room table from Ashley in May. We paid for the “whit glove” delivery. The people who delivered the furniture and broke part of the bed. They covered up the broken piece and crammed trash behind and under the dresser instead of taking it with them. My wife and I have emailed and called multiple people, including the local store, but it took 3 months for them to deliver the bed rail. It has now been two more months and nobody has come to install it. Upon contacting the local store, we were informed that we could install it ourselves, but that would void the manufacturer warranty. They said that they would email and try to escalate this, but we were never contacted again. I called, and my wife emailed customer service again, and we were again advised that someone would come out, but after asking when we would be available for a tech to come out, the person messaging my wife quit responding. I have been informed that a service request has been opened three separate times, but this past time I contacted the customer service person told me that there had never even been a request put in their system. It has been a frustrating 5 months to get this fixed, especially given that we paid hundreds extra for the delivery and the extra warranties, and we can’t even get a response now. I previously had recommended Ashley to friends and family, but won’t recommend them to anyone.

Alex was so good at helping me!! He is very professional and helpful. Tyler also. They both went above and beyond getting me exactly what I request and in a timely fashion.

Tyler always goes above and beyond to deliver exceptional customer service. I have shopped the Cleveland store multiple times and would highly recommend this location. Be sure to ask for Tyler.

Loved your salesperson. Ashton Brown. He was the best.

Red is the best salesperson! Check Ashley out..great furniture great salesmen who know their products!

Great with working with us for our needs. Great furniture and decorations. We've been looking for a decorative candle holder and they helped us find the perfect piece.

Great staff, very friendly and informative. The store is very well organized.

Furniture and in-store service was WONDERFUL.

Such a pleasant experience, and quality furniture!! Thank you Ashton and Drew for such great customer service !!

Definitely will not be back at this store!!! I cancelled everything and returned the mattress topper. Spent 9 grand on furniture and walked out with ONLY the mattress topper. I called the Ashley store customer service number after 3 weeks of the cleveland store giving me the run around about when they would have my items and they accused me of having 2 (that cost near $300) pillows that the store didn’t even have in stock. Then charged me “extra” fees and never gave me the $100 off the mattress. They didn’t care one bit. Instead…the store blamed me for it. Apparently it’s my fault I didn’t understand what I was purchasing. Ummm yeah if I’m spending 9 grand on furniture then I know what I’m getting and I remember exactly what I was told WHEN I purchased it. I told everyone I know not to go here.

Excellent customer service. Beautiful furniture

Mark, the sales representative was very polite and welcoming. His knowledge of sales is exceptional. He was honest, patient, and kind. I say thank you Mark for taking care of your customers. I was very satisfied when I left the Ashley store on Frontage Road in Cleveland. Thanks

Charging for delivery sucks

Red is the most resourceful and helpful associate I’ve met here. Went to three different furniture stores and couldn’t find anyone to talk to at one of them and nothing sparked my interest at either of the other two. I’ve never been much of an interior aficionado, but red has helped me put into perspective what will look good and function well in my space and kept me in budget. I will always ask for red anytime I need anything for my living space. Thank you so much red if you see this for all the help.

Absolutely beautiful store and Red was absolutely amazing! I appreciated how well he listened and the effort he put into finding the perfect piece. I recommend you request him when you go in!

I was very satisfied with the transaction & purchase in your store.

Glenn and Teresa are great to work with. The furniture is high quality at a great price. It was a pleasure buying my son's bed from the Cleveland, TN Ashley store.

Great Customer Service. Especially impressed with Drew (manager) he was great to work with.

The sales team was super nice. I felt 100% comfortable while selecting my furniture. Definitely glad I found exactly what I wanted for my living room.

Update: it has been almost 3 weeks since I bought my new entertainment center. We’ve called a dozen times, texted pictures to 4 different numbers, and still have not received a replacement pier for the broken one they sent originally. We haven’t had a technician come out yet. Yet keep being told by the end of the week…. For three weeks in a row now. We will NEVER use Ashley for any purchase in the future. The two other smaller furniture stores in town were amazing. DO NOT BUY FROM ASHLEY. Original post: Opened five boxes of our new entertainment center and one of the five was the wrong item but also very broken in multiple places. Then to call to get it replaced, on hold forever, being told a technician will contact us in 72 hours to then set a time to repair it or order a new one at that time. It cannot be repaired - hinges are bent and wood broken in half. But then we have to wait for even longer to get a new one. Very bad customer service.

Great experience! We worked with Theresa and Drew. They were extremely knowledgeable and helpful!

Theresa was wonderful!! Very knowledgeable and helpful.

Best delivery people I've ever had

I'm very happy with the treatments given by Tyler and Bryley. Great customer service. Met my needs in a pleasant matter. Explain everything in detail. Gota say Bryley is a super awesome sales person. Very sweet and pleasant so thank you both for an awesome experience

Briley did a great job of helping me pick out a mattress and frame. I had never been mattresses shopping before and she made the shopping and financing simple and easy to understand.

Mark, Briley, Drew, and Teresa were AWESOME!! Such great customer service, friendly, courteous, just fantastic to work with. Best furniture purchasing experience my husband and I have had. Keep up the great work!!

Mark and Drew at the Cleveland Tennessee store were very helpful with everything. Visit the Cleveland store all for them. Thank you both so much.

Highly recommend using Ashley. Mark made the whole process very easy.

Mark and the staff there are awesome people! Very nice to work with.

Great friendly service!! Great store!!!

Very nice and helpful people. Tyler was a great person to deal with.

I loved going to the store!nice set up and clean! The workers in the store were awesome and informative 👏 👌 they gave us plenty of time to look around and talk with out feeling like you were being watched 👀 🙂 They only thing that upset me was I had a delivery for the same week Thursday and it was pouring rain so they needed to reschedule I was fine with that but they could only re schedule for another 2 weeks out that was irritating when they had my funiture and couldn't make the trip sooner because they only deliver on Thursday in my area and I just moved here so I didn't have anything to sit on till they could deliver which was today and the boys that did it were fast effective and polite! Delivery was a bit expensive too but i love my furniture 🙂

Very helpful and knowledgeable

They didn't tell me until after they ran my card that they included a 700 dollar protection plan that I didn't ask for and wasn't told about!!

Did not bring my full order at delivery then lied on delivery date as they told me they would bring the rest the next day and did not

Super helpful people. Helped me find what I was looking for.

Wonderful experience! Everyone was very nice and helpful.

Very informative and helpful. We were able to get the bed we needed for my husband who just had neck surgery not to long ago.

Highly recommend Ashley Furniture! Delivery was wonderful, and set up was quick. The delivery guys were very nice and polite.

Love this new store! The sales people and store manager were very informative & helpful! Lots of options in store, and always a good sale going on!

Amazing experience! Tyler Gibson was very helpful in showing us all the different possibilities and helping us narrow down what we were looking for. The process was so easy and enjoyable!

Luke and Theresa were awesome! Very informative and patient while my husband and I tested multiple mattresses multiple times. Helped work out the best deal and got creative with the 0% financing deal. Fantastic customer service! It's terrible that there's people that will give a business 1 star because the stock available isn't the type of decor they're looking for. Maybe go to the next furniture store instead of reviewing a place that doesn't have the style you want.

I really didn't care for the modern furniture. I remember a time when you went into Ashley's and the furniture was beautiful 😍 beautiful oaks. mahogany woods. Know it all looks like furniture that would be placed in an office.

My girlfriend and I just had one of the best experiences in this ashley furniture. Tyler G. helped us as soon as we walked in, and showed us exactly what we were looking for! He helped us get a mattress, topper and two pillows at amazing quality under our budget! Luke was a amazing help too! Very nice and honest people! We had a few problems at the end and they stayed the extra hour to help us out and give us the best experience possible! We will be back soon!

My boyfriend and I just had one of the best experiences ever in this Ashley. We began by walking in and we were immediately greeted and made aware that we had plenty of help from the get go. Tyler helped us with getting our mattress, two pillows, and a mattress protector all under our budget while maintaining quality. We also had amazing service from Luke. After everything was picked out, there were some issues with checking out and they stayed an extra hour, something that they did not have to do, to help us have a great experience and get just what we wanted. They truly are the best… we will be back soon!

The Ashley store in Cleveland is excellent. Luke, Drew and Mark were great at helping me with an issue I had at Ashley Home Store in Chattanooga . They went out of their way to find resolution and you can tell they are genuine and care.

Amazing service and selection. Go see Tyler, he'll take awesome care of you!

Buyer beware of major markups at this location!! We’d been researching tv stands and accents tables online, found some on the Ashley website, but were hoping to buy in store. Noticed several we’d looked at with a much higher price tag than the company website- the tv stand we planned to purchase was $780 on the website, but was priced at $1899 in store!! Nearly 2 1/2 times the listed cost! The furniture is nice, but I highly recommend you do your research before buying in that store! We won’t be back.

Will never go here again, they lie about prices and services. Waiting for someone to call me they delivered a ripped chair, they have my money do they don’t care about repeat business.

Great experience. Went in just looking at idea for new living room furniture. We did not feel pressured or bombarded by the sales team. They let us look- checked in on us, and answered all of our questions. They were very knowledgeable in the furniture they were selling and made recommendations to meet our needs that were greatly appreciated. Luke and Briley were very personable, and made the whole experience very pleasant! If you’re in the market for furniture- check them out!!

Received a recliner my wife had ordered. The reclining mechanism did not work. So I called in hopes they would make it right . My options given to me was to pack it back up in the box it came in ( which was rendered unusable after unpacking the recliner) and wait for a shipping label. Make arrangements myself to have it delivered back to them. Or load it up myself ( I am a heart patient, I explained this to them, didn’t matter to them) and take it to a charity such as goodwill and provide a receipt that it was donated . Then they would ship me another one . they couldn’t provide someone from the store to pick it up and bring me one that wasn’t defective ( not their way of making things right) fortunately I was able to find the problem and fix it myself. The release cable came loose and it was a simple fix . Keep it in mind if you order from this store and you receive defective furniture. ITS YOUR PROBLEM. Not theirs

DO NOT shop here. DO NOT pay for the warranty. A broken chair was delivered to me at my expense ( the massage function of a power recliner does not function as it should- something I did not detect until sitting through the massage cycle a couple of times). An exchange was denied, and now the call to schedule a service technician has been delayed from 48-72 hours to 8-10 days. Buyer Beware!