Ashley | Cleveland, TN 37312

Will never go here again, they lie about prices and services. Waiting for someone to call me they delivered a ripped chair, they have my money do they don’t care about repeat business.

Great experience. Went in just looking at idea for new living room furniture. We did not feel pressured or bombarded by the sales team. They let us look- checked in on us, and answered all of our questions. They were very knowledgeable in the furniture they were selling and made recommendations to meet our needs that were greatly appreciated. Luke and Briley were very personable, and made the whole experience very pleasant! If you’re in the market for furniture- check them out!!

Just order online and skip the pushy salespeople. Was in there for 10 mins and was stopped 3 times by a salesman. The salesman actually asked my husband if he was checking online for items since he was on his phone! Ridiculous

DO NOT shop here. DO NOT pay for the warranty. A broken chair was delivered to me at my expense ( the massage function of a power recliner does not function as it should- something I did not detect until sitting through the massage cycle a couple of times). An exchange was denied, and now the call to schedule a service technician has been delayed from 48-72 hours to 8-10 days. Buyer Beware!

The customer service was amazing!! Thank you for being above and beyond accommodating!

We found furniture we love at Ashley furniture in Cleveland, and we received outstanding customer care from our sales associate, Briley Blair. Our experience with this store has been extremely favorable and our personal experience with Briley was one of excellence.

I shopped around at 2 other stores and finally ended up at Ashley. Briley the sleep expert was set apart from all the others and I decided to purchase from her. Luke wasn’t too bad either 😂. Nicest furniture store in Cleveland!

Great prices at store. Go and check it out.

I originally wrote a 5 star review because I had excellent service from my salesperson but after we got the furniture home, one of the legs on our Raelyn dining room suit snapped in two when we pulled it out from the table. The chair legs aren't one solid piece, they are held together with a thin dowel. I am on my second month of trying to get the leg replaced. I've had to call multiple times and since there is no customer service line in the store I visited the store. I was told a ticket would be created but it never was. I called and got an off shore customer support that kept getting disconnected. I had to call the store and ask for sales to speak to a live person. After all that they are telling me that this type of issue doesn't fall under the manufacturer's warranty because it's been past 72 hours. You hope you don't need to report a problem after buying new furniture, but when you do, no one wants to have to spend tons of time calling or go through this much frustration to hold a company accountable for the defects in their products. I definitely will not purchase from Ashley again. ---Original Post--- I went to EVERY furniture store in the Cleveland area and the team at Ashley was the most helpful! Courteous, lots of teamwork, they went above and beyond to help me find just the right furniture for my room and they worked to get me the best deal. Two enthusiastic thumbs up! ❤️