Ashley Store | Cleveland, TN 37312

New management is fantastic 👌

We purchased a bedroom set and dining room table from Ashley in May. We paid for the “whit glove” delivery. The people who delivered the furniture and broke part of the bed. They covered up the broken piece and crammed trash behind and under the dresser instead of taking it with them. My wife and I have emailed and called multiple people, including the local store, but it took 3 months for them to deliver the bed rail. It has now been two more months and nobody has come to install it. Upon contacting the local store, we were informed that we could install it ourselves, but that would void the manufacturer warranty. They said that they would email and try to escalate this, but we were never contacted again. I called, and my wife emailed customer service again, and we were again advised that someone would come out, but after asking when we would be available for a tech to come out, the person messaging my wife quit responding. I have been informed that a service request has been opened three separate times, but this past time I contacted the customer service person told me that there had never even been a request put in their system. It has been a frustrating 5 months to get this fixed, especially given that we paid hundreds extra for the delivery and the extra warranties, and we can’t even get a response now. I previously had recommended Ashley to friends and family, but won’t recommend them to anyone.

Alex was so good at helping me!! He is very professional and helpful. Tyler also. They both went above and beyond getting me exactly what I request and in a timely fashion.

Tyler always goes above and beyond to deliver exceptional customer service. I have shopped the Cleveland store multiple times and would highly recommend this location. Be sure to ask for Tyler.

Loved your salesperson. Ashton Brown. He was the best.