Ashley Store Cleveland, TN
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Cleveland, TN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Cleveland, Tennessee at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Cleveland Towne Center Shopping Mall, next to Ross Dress for Less. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
5
4
3
2
1
We were looking for a dinning room table and Dorothy our sales person directed us to what we were looking for. Very happy with Dorothy and the table. Very nice experience.
The salesperson, Aubrey, was awesome. Very positive experience. I have been shopping with Ashley’s for years and will continue to do so.
Aubrey was wonderful!!! We will be back for sure.
Aubrey was fantastic to work with! Very pleasant, not overbearing. She was very efficient in getting me taken care of. Would definitely recommend working with her.
I truly regret giving Ashley a 2nd chance!! Shame on you for taking advantage of a disabled woman knowing I said many times i was on Tight budget. I told the sales rep i was relocating to FL for Medical reasons and my ADA apt in my room for me to access in my wheelchair i was having to downsize my bed to a full from queen. I advised very much so of having spinal injuries also. The Rep sold me a mattress that was set up in store and looked completely different upon seeing. My dad is my caretaker and had to drive an hour out of his way to warehouse when we were advised it was right down the road upon arriving at warehouse he had to then wait in a line for over 45 min to get to the pick up door to pick up sofa, mattress and frame as we were told the frame was called better than a box spring. The man who loaded the items into the uhaul told my dad to not open the boxes with the frame and mattress in them until destination and be sure to stand back on the mattress as it can cause injury upon opening. This is where Ashley furniture does the got you action against customers!!! Not only do you sell me a chair and upon getting home noticed it had a big white paint stain on it. To find out it was a show room item and regardless of being damaged where it could not be seen upon purchasing I'm told it was an as is item so I was stuck with it. But then the big got you moment is where they have the mattress and frame each in a box that's sealed and the mattress is vacuum sealed. To which upon cutting the seal is when the mattress pops out and unfolds. But at the pick up my dad was advised to not open the boxes until destination due to this. The sales Rep, multiple managers and the man at pick up all knew we were relocating from TN to FL to which is where the items are and upon opening the mattress and frame my dad and I immediately didn't recognize the bed nor the gray frame. My dad then sat on the mattress to try it and it immediately sunk down to the frame to which I have a photo of!! I've cried so many times because I don't have money just to throw away and go buy a more expensive one like I was literally told by a customer care Rep but then it's up to the store and due to sanitation they cannot take back any mattress even though had not been slept on just set up. I didn't get any assistance from the Rep and yet your customer service is called customer care but this is very opposite of that!! It's very sad that I'm now going to have to pay for another uhaul to deliver my queen size bed to FL and also cause me to not be able to maneuver in my room in my wheelchair h to which is very very disconcerting and no customer should ever have to not be comfortable in their new ADA apt and also unable to access their bathroom now for a shower or anything. Why should a customer have to endure this just for your company to make money and your sales reps to get their commission!! Shame shame on you and you definitely now will never ever get my money again and I'll definitely be sure to let all of my family and friends know to beware of your company¡!!! Thank you to the lovely sales Rep who acted like she gave a crap about someone being very ill but in the end didn't even recognize you when you went back into the due as she's no different than a car salesman out to make commission!! Oh and can't forget the mgmt telling my dad to put paint thinner on a chair with the very soft fabric sorry not sure exactly what it's called but my dad nor I have never ever heard of putting paint thinner on furniture for any kind of stain and nor did the store Rep at Lowe's.. so I'm stuck with a chair with white paint and a mattress that's absolutely worse than a cheap hotel mattress and a frame that's supposed to be better than a box spring frame but no way by no means is it as you can feel the frame upon sitting on the bed!! I can't forget about the rust also all along the frame as well!!! I'll be filing a complaint with the BBB as well! BEWARE OF ASHLEY FURNITURE! GO TO A BUSINESS THAT ACTUALLY CARES UNLIKE ASHLEY! Thanks for the # I've already called to no help from the alleged owner but it was the same number that's of no help!!!!
Mark was fantastic and made us feel right at home! Very kind and personable salesman. Will definitely be going back for more furniture in the future!
I truly regret giving Ashley a 2nd chance!! Shame on you for taking advantage of a disabled woman knowing I said many times i was on Tight budget. I told the sales rep i was relocating to FL for Medical reasons and my ADA apt in my room for me to access in my wheelchair i was having to downsize my bed to a full from queen. I advised very much so of having spinal injuries also. The Rep sold me a mattress that was set up in store and looked completely different upon seeing. My dad is my caretaker and had to drive an hour out of his way to warehouse when we were advised it was right down the road upon arriving at warehouse he had to then wait in a line for over 45 min to get to the pick up door to pick up sofa, mattress and frame as we were told the frame was called better than a box spring. The man who loaded the items into the uhaul told my dad to not open the boxes with the frame and mattress in them until destination and be sure to stand back on the mattress as it can cause injury upon opening. This is where Ashley furniture does the got you action against customers!!! Not only do you sell me a chair and upon getting home noticed it had a big white paint stain on it. To find out it was a show room item and regardless of being damaged where it could not be seen upon purchasing I'm told it was an as is item so I was stuck with it. But then the big got you moment is where they have the mattress and frame each in a box that's sealed and the mattress is vacuum sealed. To which upon cutting the seal is when the mattress pops out and unfolds. But at the pick up my dad was advised to not open the boxes until destination due to this. The sales Rep, multiple managers and the man at pick up all knew we were relocating from TN to FL to which is where the items are and upon opening the mattress and frame my dad and I immediately didn't recognize the bed nor the gray frame. My dad then sat on the mattress to try it and it immediately sunk down to the frame to which I have a photo of!! I've cried so many times because I don't have money just to throw away and go buy a more expensive one like I was literally told by a customer care Rep but then it's up to the store and due to sanitation they cannot take back any mattress even though had not been slept on just set up. I didn't get any assistance from the Rep and yet your customer service is called customer care but this is very opposite of that!! It's very sad that I'm now going to have to pay for another uhaul to deliver my queen size bed to FL and also cause me to not be able to maneuver in my room in my wheelchair h to which is very very disconcerting and no customer should ever have to not be comfortable in their new ADA apt and also unable to access their bathroom now for a shower or anything. Why should a customer have to endure this just for your company to make money and your sales reps to get their commission!! Shame shame on you and you definitely now will never ever get my money again and I'll definitely be sure to let all of my family and friends know to beware of your company¡!!! Thank you to the lovely sales Rep who acted like she gave a crap about someone being very ill but in the end didn't even recognize you when you went back into the due as she's no different than a car salesman out to make commission!! Oh and can't forget the mgmt telling my dad to put paint thinner on a chair with the very soft fabric sorry not sure exactly what it's called but my dad nor I have never ever heard of putting paint thinner on furniture for any kind of stain and nor did the store Rep at Lowe's.. so I'm stuck with a chair with white paint and a mattress that's absolutely worse than a cheap hotel mattress and a frame that's supposed to be better than a box spring frame but no way by no means is it as you can feel the frame upon sitting on the bed!! I can't forget about the rust also all along the frame as well!!! I'll be filing a complaint with the BBB as well!! BEWARE OF ASHLEY FURNITURE!!! GO TO A BUSINESS THAT ACTUALLY CARES UNLIKE ASHLEY!!!
The Manager Drew & Guerroro were extremely helpful. Thank you guys
Had a Great Experience with Drew & Tyler .. Helped me get my dining set answered all my questions, no pressure took time no hurry so polite highly recommend Ashley furniture in Cleveland. I will be back. Thanks guys.😊
I want to Add to my review. Dorothy at the Cleveland Location is one of the most Profesional, caring and just a Awesome Lady. Helped us in every way she could to make the best decision on our purchase of our Furniture.. She is just Awesome..Thanks . We will shopping there again at Ashley's. No Doubt!!
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
