Ashley Store | Cleveland, TN 37312

Great workers .Great selection . I was greeted and helped as soon as I walked in the door.

Everything was good

Sales person was very knowledgeable and a good person. We will see if your product and delivery time is up to that standard.

Very friendly.

Great store very knowledgeable and did not push to sale extras, only sold what was needed although they did offer me some upgrades I never felt like the sales man was overly pushy.

I worked with Alex a great guy along with management. I had a great fun time finding new furniture for my bedroom suit! Will definitely come back again!

During this Memorial Day sales event, I went with my Wife, in search for a recliner. Now many people including myself do not like big box stores, reasoning being is the pushy sales person. Well we were so surprised and deeply impressed by the care, professionalism and transparency my sales guides, Alex, and Drew were.The entire team gave 100% from my experience and I definitely recommend that if your looking for quality, warranty designer furniture, “Do not By pass this particular Ashley furniture store “!!. There team as well as there products are worth every pretty penny.

Tyler was a great help to us in selecting our chairs!

We had a great experience with our salesman Noah! He was very helpful and answered all of our questions.

Great place with awesome helpful employees.

Dorothy was our sales person and was wonderful in picking out our couch and recliner. She was friendly and knowledgeable. I would recommend her greatly. Thank you.

The staff was extremely friendly, helpful and went above and beyond to assist me with my purchase. My customer service representative was more than excellent and very professional.

Great staff, wonderful atmosphere, and an overall excellent experience! I would recommend any of the guys up here to anybody that is looking for furniture!

Did not know much about the elec fire places we wanted

Drew is a dishonest and misleading salesman. I won’t recommend him, or this store to anyone.

Professional, efficient, knowledgeable about store items, and very helpful!

Alex? It’s been over a week. So name may be off. However was one of the best persons to talk about what I was shopping for. He let me shop w/o hovering over me, answered my questions with great knowledge, offered me water, got me the best deal possible. I will be back.

From the salesman on up EVERYONE was super nice and helpful. No pressure from anyone. I would highly recommend the Cleveland TN store and ask for Alex

So thankful this store is in Cleveland TN. Best prices, excellent service and furniture is quality. Alex you are the best customer service rep!

10 out of 10 would recommend shopping at Ashley furniture. Our customer service representative was incredible! We were greeted when we walked in the store, we told him what we were looking for and he lead us right to it! The only disappointing thing was that we wanted a side table and a coffee table, but the one we wanted was brand new and they didn’t have a time on when we would get them together. So we held off on purchasing it. But we will be back!

Tyler and the staff at the Cleveland. TN store were fantastic helping us pick out exactly what we wanted

Had a blast working with Red! He made the process super smooth and gave me all the information I needed, he had an answers for any questions I asked! I highly recommend the team at Ashley Furniture in Cleveland TN!

Great customer service! They're willing to work with you on pricing, and will answer any questions you may have.

Drew was awesome and amazing and helped me soooo much after 4 attempts of ordering bedroom set on line, to no avail. Drew was the best

Drew and Noah were awesome to work with and I highly recommend going and seeing them! Drew will work with you and get you exactly what you need.

JUST DON'T DO IT. GO SOMEWHERE ELSE. We bought furniture and waiting several weeks for it to be built and delivered. I took off work the day it was delivered only to find that they had sent me furniture with all kinds of chips and dings. The delivery men took a leg off of the dresser to transport it and then left without putting the leg back on. I called the store and was told they could not turn the delivery men around even though my furniture was incomplete. I had advised the delivery man of the chips and was told they would send a tech out to fix them. When I called the store, they advised they would not send a tech out and that the delivery guys should've taken the furniture back with them. I told them I wanted a refund and was told the best they could do was 10% future purchases (like I'd buy anything else from this God-forsaken place). I did have to apologize to the lady on the phone as I lost my mind with her and it wasn't her fault. Just spend the extra money and get quality furniture and quality customer service so you don't end up like me please.

The experience was horrible. We bought a desk, paid for it with a credit card , and then were required to show ID after the fact, where the sales person began to collect information that was not relevant to the transaction. Bad business practices such as this is why fraud and identity theft is running rampant in this country. Also, this store has a know issue of not being courteous and taking your purchase to your vehicle or helping you load it. Stay Away From Here!

Red was a big help and showing us different styles and pointing out the different fabric colors, and also showing us similar items to what we were interested in. He wasn’t pushy, but very knowledgeable, and also admitted when he didn’t know an answer, but immediately went to find it. Overall, we had a wonderful experience shopping in our local store!

Alex was very helpful and not pushy. It was a good experience.

Chris (Red) was a great help, extremely patient and helped me review all my options. Happy I purchased from here and will do so again soon!

Very nice and helpful group! Dorothy and a salesman helped us so much I just didn’t catch his name.

Easy to do business with. Store people great. The behind the scenes folks and/or the warehouse took their time, must have been the factory making it, if so pretty fast process and all to be commended. Joel

Theresa was wonderful to work with, as was Drew! Looking forward to relaxing in my new furniture!

I went there to get a bed frame and mattress my salesman red has made the entire process the best it could be he’s been phenomenal through the entire thing i definitely recommend using him if you plan to buy any furniture through Ashley

My experience with Ashely furniture has been quite disappointing. It is evident that their salespeople are solely motivated by commissions, as they never give you the space to explore and make your own choices. Moreover, their disrespectful behavior and deceptive tactics of offering false deals are truly off-putting. Every visit feels like a high-pressure sales pitch, leaving no room for a comfortable browsing experience. Unfortunately, their quality and pricing have also taken a nosedive, making everything overpriced. Do not recommend

Had an amazing experience at Ashley furniture at the Cleveland location today! I walked in very upset after trying to buy a couch on marketplace. Walked out with a brand new affordable couch and delivery that works around my work schedule. Chris (Red) was an amazing help and came through with the best couch in our price range for me and my family. We'll definitely be returning for anything else we need in the future.

Friendly and knowledgeable!

Tyler Gibson was very accommodating and helped us envision what we wanted with what he had at hand. He explained everything in detail and answered all questions.

Your delivery guys trying to run people off the road at exit 25 at 8:35 am. Lay off the pipe

Great custom service even at 7 am. Definitely will return

RED IS THE MAN! Very patient with me even after I changed the order a couple times. Very satisfied . .TRANSPARENT ON EVERYTHING.. Highly recommend

Very professional and friendly.

I recently visited the store for a sofa. The sale prices all changed once they started the writing the paper work. And yes they had to have my phone number to complete the paper work. So i left, only to start getting text once i left the store. Dont give them you phone number. This was my experience yours may vary.

They would get 0 stars if I could. The bed we purchases from this store came broken. We have been waiting 2 MONTHS for replacement pieces and nothing has been done to assure us they're even coming. They snuck a no return policy in the contract so there's nothing we can do to get the ridiculous amount of money they charged us for a broken pile of fake wood back. I've filed a complaint with the better business bureau and are waiting to hear back from that. It's seemingly that there will be no rectification for their shotty business practices

I went in on a budget. Red and the Cleveland team got me right together. I needed living room suite for my new place, they put the most precious set together and I got the financing I needed to do it. Thanks for the encouragement to make a giant step in my life.

Quality furniture with friendly stuff that will work with you. They offer lot’s of different purchase options!

Absolutely the best experience I’ve ever had in a furniture store! The sales are amazing. Customer service was phenomenal. The furniture is top quality, you definitely are getting your moneys worth here. Drew and Mark were great to work with and have gained our business for years to come!

Drew was such a huge help! He got me everything I wanted plus set-up and coverage. I will be back!

Amazing service! Mark was very helpful and professional.

Noah was amazing! He was very helpful and knowledgeable. He helped us find the furniture we needed along with a beautiful floor lamp.

Mark was a great help! Made the process super easy. Great prices and quality.

We worked with Noah Duprey today! He was amazing. Told us how it was! Easy going. Let us shop and was not hounding us. Easy to talk to and overall an enjoy to work with.

Needed another piece to a bedroom set we have. They honors the same piece price we originally got the set for and had it in stock. Red was fantastic to work with! Thank you! Highly recommend!

Horrible place to do business with!!

Great selection an really great friendly staff.

Go see Mark! Very knowledgeable and made the process easy.

Mark was great and worked really hard to help me find what I needed.

Changing my prior 5 start rating. Sales experience was very good Delivery was very lacking. Customer service has been truly lacking. I have been bounced back and forth from department to department with no supervisor contact. All contacts have been initiated and followed up by ME, the CUSTOMER! Going on 3 weeks and ZERO contact from ANY supervisor initiated, be it customer service or the store. This is well documented within Ashley system. Exceptionally disappointed that I am the one HAVING to initiate ALL communication between the customer service, store, and all points in between. Only giving 1 star because you HAVE to put something in to post.

It's a very nice store. Great selection. Unfortunately the employees are like leaches. They want leave you alone to look. Went to buy a bed and front room furniture the first trip. Got so irritated at the sales people not leaving me alone after the 4th time approaching me I walked out. Went to rooms to go and bought the living room furniture. I only went back to get the bed cause that's the one my son really wanted. It would be a great place I'f they greeted you and let you look. I hate being pestered. It's extremely obvious they work off commission.

As I entered the store I was warmly greeted and to look around. I was approached by "Red" and he asked if there was something special i was looking for. Since they didn't have exactly what I was looking for he turned to an online search and found exactly what I wanted. Sold! Happy customer! Thank you Ashley Team!

Andrew Glenn the GM was great! He was patient with my wondering around but I finally made some furniture choices for my office and living room! Thanks again for the awesome service! Kelly Wayne

I purchased a sleeper sofa, recliner and ottoman today and worked with Teresa Aragon. She was professional, friendly, and made the process painless.

I love my purchase. I can’t wait for it to arrive.

Chris was our sales representative and he was fantastic, everyone there was very professional...

Really great experience there. Bought me some decorations for my tree. Store is beautiful & well kept. Definitely will be back!

Went looking for new bedroom furniture. Red was very friendly and helpful. He was willing to help us in anyway to make the sale happen. Formed our package to exactly what pieces we were needing. The manager was also very nice and willing to work with us on cost. They were able to get me a delivery date right before Christmas.

Tyler was very helpful and very nice, we enjoyed our experience at Ashley

Stopped in to see if the store had a living room furniture set we would like. This was only a quick look planned. Salesman we spoke to, Mark, showed us the various available sets and we planned to continue shopping at other stores before deciding. Decided to look at replacing our bed with a new Temperpedic and frame. Found the perfect bed with the help of Mark and the manager, Drew. Both gentlemen gave us a very nice shopping experience and they were highly knowledgeable about the features we desired.

Very nice People. Welcome me right in. Asked if I needed help. Didn't have to go looking for help. Took my time. Got what I wanted..Can't wait for it to arrive.

The service was top notch!

The salesperson, Red was super helpful and knowledgeable. Very pleased with everything.

Called and the management and sales team was awesome!

We'll adjust rating when they fix the issue. Great experience with salesmen. Placed order, went home. Wanted to order another item and saw how some items were less online and so we called Guest Services. We are awaiting their call to adjust pricing on a few items that are less online or we will cancel the order and reorder. They said the store would call and they have not since this a.m. when we spoke. The shipping was also more for 1 item already delivered. The subcontracted company arrived saying it was 40 more than we were told.

I highly recommend Tyler as your salesman. Prompt, efficient and very courteous. We never felt pressured

It was very pleasant.

Red was amazing to work with! They worked with my budget and showed me my options that were exactly what I was looking for. We set up a plan so I could come back to buy. The staff was extremely friendly and I was well taken care of. Furniture shopping has never been that easy!

The staff at Ashley's, especially Mark, were knowledgeable, considerate and patient as we made our purchases. We are brand new to this area and they made us feel welcome. Mark worked tirelessly helping us with all of our needs. We will without any doubt return for more purchases.

Sales staff would not let us look in peace . Overpriced.

Mark, Drew and Tyler were super nice and extremely helpful.There was also an Acima rep there that was 🔥🔥. If you need furniture this is a great place to go!

No pressure sales, very polite and gave us our space to look and talk. Very knowledgeable of the furniture we were asking about. Although we did not purchase a mattress at this time, the salesman did have a lot of information about them. We will be purchasing one before our bedroom suite is delivered.

Tyler is great ! Earlier in the year I bought a couch from Ashley. Tyler helped me then and now. Delivery system is great. Will text you up until arrival. Giving you updates. Delivery guys were polite, neat and on time.

Was scheduled for delivery today but called and they had my order on layaway when I paid for it in full! How do you tell us our items are in layaway when paid my bank was drafted same day I placed order. After speaking with 3 different people was told it was corrected and would now be delivered on Tuesday! Yet I get a text asking for a survey on how the delivery went today! Clearly need to check your system before asking how to the service was! Service was TERRIBLE!

Sales rep was great. Disagreed with paying additional cost to place furniture inside of residence I have always had experienced that part of the purchase included in the cost of the product. Will never buy from Ashley again

Sales Associates were very knowledgeable and very helpful.

Excellent customer service from Mark.

Absolutely amazing experience! Mark was wonderful and helped me with every step of the process of buying my new couch and mattress. I am so impressed by the level of customer service provided by everyone in the store. Before moving to TN I lived in a fifth wheel and had sold all my furniture, so I’ve been looking for the perfect couch for my new place and found it on the Ashley website. Even tho it wasn’t in store to see and try out, Mark showed me what the material of the couch would look and feel like and what the feel of the couch would be with other models they had in store. He also helped me find the perfect mattress by really listening to what I like and look for in a mattress! The other Mark, with the financing dept, was also amazing and answered all of the questions I had regarding how their financing worked and that whole process. I know sometimes financing depts can be difficult but with both Mark’s helping me it was a breeze. I am so excited to get my new furniture and absolutely will be going back for my furniture needs in the future!

Very helpful, kind, and knowledgeable staff. Great Customer Service.

very helpful and great selection

Very friendly and great quality

Very helpful and accommodating. A great experience 😁

New management is fantastic 👌

We purchased a bedroom set and dining room table from Ashley in May. We paid for the “whit glove” delivery. The people who delivered the furniture and broke part of the bed. They covered up the broken piece and crammed trash behind and under the dresser instead of taking it with them. My wife and I have emailed and called multiple people, including the local store, but it took 3 months for them to deliver the bed rail. It has now been two more months and nobody has come to install it. Upon contacting the local store, we were informed that we could install it ourselves, but that would void the manufacturer warranty. They said that they would email and try to escalate this, but we were never contacted again. I called, and my wife emailed customer service again, and we were again advised that someone would come out, but after asking when we would be available for a tech to come out, the person messaging my wife quit responding. I have been informed that a service request has been opened three separate times, but this past time I contacted the customer service person told me that there had never even been a request put in their system. It has been a frustrating 5 months to get this fixed, especially given that we paid hundreds extra for the delivery and the extra warranties, and we can’t even get a response now. I previously had recommended Ashley to friends and family, but won’t recommend them to anyone.

Alex was so good at helping me!! He is very professional and helpful. Tyler also. They both went above and beyond getting me exactly what I request and in a timely fashion.

Tyler always goes above and beyond to deliver exceptional customer service. I have shopped the Cleveland store multiple times and would highly recommend this location. Be sure to ask for Tyler.

Loved your salesperson. Ashton Brown. He was the best.

Red is the best salesperson! Check Ashley out..great furniture great salesmen who know their products!

Great with working with us for our needs. Great furniture and decorations. We've been looking for a decorative candle holder and they helped us find the perfect piece.

Great staff, very friendly and informative. The store is very well organized.

very quick and carefully done

Furniture and in-store service was WONDERFUL.

Such a pleasant experience, and quality furniture!! Thank you Ashton and Drew for such great customer service !!

Definitely will not be back at this store!!! I cancelled everything and returned the mattress topper. Spent 9 grand on furniture and walked out with ONLY the mattress topper. I called the Ashley store customer service number after 3 weeks of the cleveland store giving me the run around about when they would have my items and they accused me of having 2 (that cost near $300) pillows that the store didn’t even have in stock. Then charged me “extra” fees and never gave me the $100 off the mattress. They didn’t care one bit. Instead…the store blamed me for it. Apparently it’s my fault I didn’t understand what I was purchasing. Ummm yeah if I’m spending 9 grand on furniture then I know what I’m getting and I remember exactly what I was told WHEN I purchased it. I told everyone I know not to go here.

Excellent customer service. Beautiful furniture

Mark, the sales representative was very polite and welcoming. His knowledge of sales is exceptional. He was honest, patient, and kind. I say thank you Mark for taking care of your customers. I was very satisfied when I left the Ashley store on Frontage Road in Cleveland. Thanks

Charging for delivery sucks

Red is the most resourceful and helpful associate I’ve met here. Went to three different furniture stores and couldn’t find anyone to talk to at one of them and nothing sparked my interest at either of the other two. I’ve never been much of an interior aficionado, but red has helped me put into perspective what will look good and function well in my space and kept me in budget. I will always ask for red anytime I need anything for my living space. Thank you so much red if you see this for all the help.

Absolutely beautiful store and Red was absolutely amazing! I appreciated how well he listened and the effort he put into finding the perfect piece. I recommend you request him when you go in!

I was very satisfied with the transaction & purchase in your store.

Glenn and Teresa are great to work with. The furniture is high quality at a great price. It was a pleasure buying my son's bed from the Cleveland, TN Ashley store.

Great Customer Service. Especially impressed with Drew (manager) he was great to work with.

The sales team was super nice. I felt 100% comfortable while selecting my furniture. Definitely glad I found exactly what I wanted for my living room.

Update: it has been almost 3 weeks since I bought my new entertainment center. We’ve called a dozen times, texted pictures to 4 different numbers, and still have not received a replacement pier for the broken one they sent originally. We haven’t had a technician come out yet. Yet keep being told by the end of the week…. For three weeks in a row now. We will NEVER use Ashley for any purchase in the future. The two other smaller furniture stores in town were amazing. DO NOT BUY FROM ASHLEY. Original post: Opened five boxes of our new entertainment center and one of the five was the wrong item but also very broken in multiple places. Then to call to get it replaced, on hold forever, being told a technician will contact us in 72 hours to then set a time to repair it or order a new one at that time. It cannot be repaired - hinges are bent and wood broken in half. But then we have to wait for even longer to get a new one. Very bad customer service.

Great experience! We worked with Theresa and Drew. They were extremely knowledgeable and helpful!

Theresa was wonderful!! Very knowledgeable and helpful.

Best delivery people I've ever had

I'm very happy with the treatments given by Tyler and Bryley. Great customer service. Met my needs in a pleasant matter. Explain everything in detail. Gota say Bryley is a super awesome sales person. Very sweet and pleasant so thank you both for an awesome experience

Briley did a great job of helping me pick out a mattress and frame. I had never been mattresses shopping before and she made the shopping and financing simple and easy to understand.

Mark, Briley, Drew, and Teresa were AWESOME!! Such great customer service, friendly, courteous, just fantastic to work with. Best furniture purchasing experience my husband and I have had. Keep up the great work!!

Mark and Drew at the Cleveland Tennessee store were very helpful with everything. Visit the Cleveland store all for them. Thank you both so much.

Highly recommend using Ashley. Mark made the whole process very easy.

Mark and the staff there are awesome people! Very nice to work with.

Great friendly service!! Great store!!!

Very nice and helpful people. Tyler was a great person to deal with.

I loved going to the store!nice set up and clean! The workers in the store were awesome and informative 👏 👌 they gave us plenty of time to look around and talk with out feeling like you were being watched 👀 🙂 They only thing that upset me was I had a delivery for the same week Thursday and it was pouring rain so they needed to reschedule I was fine with that but they could only re schedule for another 2 weeks out that was irritating when they had my funiture and couldn't make the trip sooner because they only deliver on Thursday in my area and I just moved here so I didn't have anything to sit on till they could deliver which was today and the boys that did it were fast effective and polite! Delivery was a bit expensive too but i love my furniture 🙂

Very helpful and knowledgeable

They didn't tell me until after they ran my card that they included a 700 dollar protection plan that I didn't ask for and wasn't told about!!

Did not bring my full order at delivery then lied on delivery date as they told me they would bring the rest the next day and did not

Super helpful people. Helped me find what I was looking for.

Wonderful experience! Everyone was very nice and helpful.

Very informative and helpful. We were able to get the bed we needed for my husband who just had neck surgery not to long ago.

Highly recommend Ashley Furniture! Delivery was wonderful, and set up was quick. The delivery guys were very nice and polite.

Love this new store! The sales people and store manager were very informative & helpful! Lots of options in store, and always a good sale going on!

Amazing experience! Tyler Gibson was very helpful in showing us all the different possibilities and helping us narrow down what we were looking for. The process was so easy and enjoyable!

Luke and Theresa were awesome! Very informative and patient while my husband and I tested multiple mattresses multiple times. Helped work out the best deal and got creative with the 0% financing deal. Fantastic customer service! It's terrible that there's people that will give a business 1 star because the stock available isn't the type of decor they're looking for. Maybe go to the next furniture store instead of reviewing a place that doesn't have the style you want.

I really didn't care for the modern furniture. I remember a time when you went into Ashley's and the furniture was beautiful 😍 beautiful oaks. mahogany woods. Know it all looks like furniture that would be placed in an office.

My girlfriend and I just had one of the best experiences in this ashley furniture. Tyler G. helped us as soon as we walked in, and showed us exactly what we were looking for! He helped us get a mattress, topper and two pillows at amazing quality under our budget! Luke was a amazing help too! Very nice and honest people! We had a few problems at the end and they stayed the extra hour to help us out and give us the best experience possible! We will be back soon!

My boyfriend and I just had one of the best experiences ever in this Ashley. We began by walking in and we were immediately greeted and made aware that we had plenty of help from the get go. Tyler helped us with getting our mattress, two pillows, and a mattress protector all under our budget while maintaining quality. We also had amazing service from Luke. After everything was picked out, there were some issues with checking out and they stayed an extra hour, something that they did not have to do, to help us have a great experience and get just what we wanted. They truly are the best… we will be back soon!

The Ashley store in Cleveland is excellent. Luke, Drew and Mark were great at helping me with an issue I had at Ashley Home Store in Chattanooga . They went out of their way to find resolution and you can tell they are genuine and care.

Amazing service and selection. Go see Tyler, he'll take awesome care of you!

Buyer beware of major markups at this location!! We’d been researching tv stands and accents tables online, found some on the Ashley website, but were hoping to buy in store. Noticed several we’d looked at with a much higher price tag than the company website- the tv stand we planned to purchase was $780 on the website, but was priced at $1899 in store!! Nearly 2 1/2 times the listed cost! The furniture is nice, but I highly recommend you do your research before buying in that store! We won’t be back.

Will never go here again, they lie about prices and services. Waiting for someone to call me they delivered a ripped chair, they have my money do they don’t care about repeat business.

Great experience. Went in just looking at idea for new living room furniture. We did not feel pressured or bombarded by the sales team. They let us look- checked in on us, and answered all of our questions. They were very knowledgeable in the furniture they were selling and made recommendations to meet our needs that were greatly appreciated. Luke and Briley were very personable, and made the whole experience very pleasant! If you’re in the market for furniture- check them out!!

DO NOT shop here. DO NOT pay for the warranty. A broken chair was delivered to me at my expense ( the massage function of a power recliner does not function as it should- something I did not detect until sitting through the massage cycle a couple of times). An exchange was denied, and now the call to schedule a service technician has been delayed from 48-72 hours to 8-10 days. Buyer Beware!

The customer service was amazing!! Thank you for being above and beyond accommodating!

We found furniture we love at Ashley furniture in Cleveland, and we received outstanding customer care from our sales associate, Briley Blair. Our experience with this store has been extremely favorable and our personal experience with Briley was one of excellence.

I shopped around at 2 other stores and finally ended up at Ashley. Briley the sleep expert was set apart from all the others and I decided to purchase from her. Luke wasn’t too bad either 😂. Nicest furniture store in Cleveland!

WORST CUSTOMER SERVICE EVER. DO NOT I REPEAT DO NOT THINK THE ASHLEY WARRANTY WILL HOLD UP. What a sham for the amount of money spent.

Great prices at store. Go and check it out.

DON’T BUY THERE!!!!! Don’t do it!! I purchased a recliner on Black Friday with delivery on December 8, 2022. They never showed up and when I called they moved my delivery to December 27, 2022. They said they tried to call me the day before but I never got call or a message was never left so I didn’t receive a call. I have never used Ashley Furniture before and I will never use them again. They are unprofessional and never returned a call. I called 5 times on this one issue and no one called me back. They would promise to call me but never would. I cancelled my order and will never go back there. I’ll spend my money somewhere else.

Customer Service isn't good. Walked almost all the way through the store, passing employees sitting on furniture, not a single greeting. Went down from there.

I don't normally take the time to do reviews, but this was a must I wanted to share with our community and Ashley furniture store. First of all, we were so very excited to have an Ashley store in our hometown and in a prime shopping area. As we walked in, we were amazed at the beautiful furniture and neat & clean showroom! We were then greeted by a salesman named Juan. He was very friendly, helpful, and knowledgeable. As we were walking through, we noticed a very outgoing individual who came by to warmly greet us as well. He then introduced himself as Luke, the store manager. We were super impressed with this young man. He knew his Ashley products and took great pride in his store. We could also tell he and Juan truly cared about their customers' wants and needs. We had looked for the perfect bedroom suite for a while now and found the one we had dreamed of at Ashley! The best parts were they made it so easy and their pricing was very reasonable! Juan and Luke went above and beyond to help us with our many questions and to make sure we were taken care of! We will definitely be back furniture shopping with them with the wonderful experience we had! Again, thank you for taking such good care of us and delivering impeccable service and beautiful quality furniture!

We had the best experience today at the Cleveland, Ashley furniture store! Luke and Juan went above and beyond to help us find a perfect bedroom suite!

FANTASTIC experience in this store today. Great customer service, walked in looking for an end table, left with TWO full bedding sets at honestly what felt like the best price I’ve ever gotten. The sales team made us feel like home and the store was arranged beautifully! Recommend this location over the others I’ve visited in the past 6 months!

I originally wrote a 5 star review because I had excellent service from my salesperson but after we got the furniture home, one of the legs on our Raelyn dining room suit snapped in two when we pulled it out from the table. The chair legs aren't one solid piece, they are held together with a thin dowel. I am on my second month of trying to get the leg replaced. I've had to call multiple times and since there is no customer service line in the store I visited the store. I was told a ticket would be created but it never was. I called and got an off shore customer support that kept getting disconnected. I had to call the store and ask for sales to speak to a live person. After all that they are telling me that this type of issue doesn't fall under the manufacturer's warranty because it's been past 72 hours. You hope you don't need to report a problem after buying new furniture, but when you do, no one wants to have to spend tons of time calling or go through this much frustration to hold a company accountable for the defects in their products. I definitely will not purchase from Ashley again. ---Original Post--- I went to EVERY furniture store in the Cleveland area and the team at Ashley was the most helpful! Courteous, lots of teamwork, they went above and beyond to help me find just the right furniture for my room and they worked to get me the best deal. Two enthusiastic thumbs up! ❤️

My husband and I had a good experience in the store. Christopher was very helpful in telling us what our options were and choosing something that can work for our situation.

Drew, Luke and Chris are the guys to see when you’re here. We were very indecisive and they were nothing but patient even locked our keys in the car in the parking lot and they continuously checked on us until the locksmith got here. Luke, the manager insisted we come inside to wait. We ended up getting the cambri Couch cannot wait for it to be delivered.

Worst furniture store ever. Representatives at Ashley asked my girlfriend and I if we would like to have our old mattress disposed of. We agreed as the convenience of not taking a mattress to the dump was nice. Upon delivering the new mattress they said they could not take the old mattress because it had a stain on it. After calling the manager of the store Luke I was informed he would get to the bottom of why they didn’t take it and cal me right back. Three days later after not hearing from anyone I called customer service. While politely expressing my frustration he said there was nothing he could do and disconnected the line and this ended the call without me being able to even complete the survey at the end. The next day I called the store again and asked to speak to Luke the manager who was conveniently busy and they took my info and said I would be contacted immediately. Now after 9 days of purchasing our mattress I am leaving this review. Everyone do yourself a favor and find any other store to do business with. They do not care about their customers or if they make a mistake they do not care.

Got a bed here and it is life changing! The manager and the salesman were fantastic! Highly recommend, give them your business!

Had exceptional service

Laney was very kind and helpful during my visit. Will be coming back.

Just purchased a new sectional and bedroom set with Mark and Luke. They were very helpful and went above and beyond to keep us on budget!

Had a great experience with Melissa and Luke! So Excited to receive our New Bedroom Set!! 🤗😍

I just purchased a new home in Murphy NC and this store was the closet to us. I have purchased Ashley furniture before and after 15 years still good quality. So made a call to this store and talked to Destiny and Juan. Both extremely helpful. Luke, store mgr, reached out since we had a certain circumstance of coming from FL to NC and dealing with TN store. Luke, was extremely helpful. Basically handheld me through entire process. Made sure I was taken care of. When I made it in to the store to purchase my furniture, I was passed on to Sales extraordinary associates, Chris Rios. Chris has been amazing. He was very knowledgeable and helpful. Also handheld me through entire process from picking out what we needed, purchasing to financing. In this new world of bad customer service l have been renewed that there are stores who still care about their customers. I have never met such amazing people. They have gone above and beyond. I recommend if you are wanting great quality furniture and great customer service, please go check out my “New Family” at Ashley and tell them Ivy sent you!!

I absolutely love the guys working here. They are informative, professional, and pleasant to be around. This place is the total polar opposite of the location in Chattanooga which looks depressing and the staff were not the greatest. Definitely go here to the Cleveland location.

Wanted 400 dollars to deliver 1 piece of furniture doors on front of furniture warped wouldn't close

Our salesman, Randy, was very informative and helped us find all the pieces for the house we just closed on. There was no pressure and our time there was a joy. The delivery is soon and we can’t wait to have our new furniture and mattress!!