Ashley Store Cordova, TN

Thomas G. was awesome & very helpful! Provided great customer service, all while juggling several managerial roles! He needs a raise!😁

The start of my journey was fine but when it came time to make my purchase things went down hill, I swiped my card and it read something was wrong, swiped my card again, and again something went wrong, now 3,000 has been taking of my card and no purchase made and now I have been told I have to wait 3 days to see if the money is back on my card. The two young men tried to assist with this but nothing has been resolved. I just want my money back on my card. Please and Thank you!!

Salesman was very helpful, knowledgeable and friendly.I found everything I was shopping for and then some. The discounts were very helpful and saved me money. I would most definitely and also tell my friends about Ashley's

Saleslady show the materass and box spring I provided on personal iPhone. It’s as quickly as I paid for at countertop. I left store with estimated date of delivery in a folder. It’s all smiles and lots of positivity.

Deb was very helpful and made the experience pleasant! Thank you!

John was an expert at helping my wife and I purchase a mattress and bed. He was fun and knowledgeable. Highly recommend!

Service was great. Sale process was relatively easy. Seemed like the representative was disinterested after the sale. Overall good experience

My experience was wonderful. Kena was very knowledgeable, patient, polite and attentive. I will return when the need arises.

Absolutely wonderful service. I didn't feel pressured or crowded at all. Wonderful experience.

Debbie was very helpful and helped us quickly

Two great Ashley employees assisted in my putchase today at the Ashley Cordova store in today! They were friendly and helpful..They treated me like a customer and I really appreciate the great service.

Julius was very nice and always relaible

Hi Pamela! Just a quick reminder to share your thoughts about your recent experience at Ashley in Cordova. Your feedback helps us improve and means a lot to us. Thank you again for choosing Ashley and being a values(s/b valued) part of our community! Please click the link below to leave us a review. Employee purchase!!

Vonte did a great job! Not pushy at all and made sure we felt good with the sale. Highly recommend!

Had helpful folks trying their best to help us. Only thing is, the clearance item we bought had not been entered into the system yet and the person that does it was not there, so they could not actually sell it to us right then and we had to come back again to get it. Not the Salesman’s fault

Easy and pleasant shopping experience.

Great customer service from the manager and Vonte!!

Vonte was outstanding. He helped us find the area with the furniture we were looking for and then gave us some space to look at it. We could tell he was watching us talk and when we finally had some questions, he appeared, almost like magic. He made the process painless and I'd recommend him and Ashley Furniture to anyone who needs new furniture!

Keena the sales rep and Kim the finance rep were absolutely amazing. They both were very pleasant, knowledgeable and helpful in my entire process which made it completely seamless. Thank you ladies for your kindness and professionalism!!

Carey was such a big help!!! Telly is an asset to the store as well! They made me feel better giving Ashley Furniture another chance

I experience a very warm environment with several individuals at Ashley Stewart. The sales person who assistance were knowledgeable, professional, courteous, polite, beautiful attitude, patient, and attentive, his assistance overshadowed my curiosity about several selections which made my selection smooth. The assistant guide the purchase fit into my budget. I loved the advice he provided. Ashley Steward need more Assistant like this gentleman. Time consuming for my busy schedule and assistance fit right in. Mrs. Ashley is a diamond she always sparkle with her beautiful personality. Kim always treat people right it is hard to find good hearted people such as Kim. Kim hold Ashley Stewart together like glue because of her personality and comprehension when it comes to customers needs. Mrs. Kim also have an ear to listen to there issue. God will bless her in many ways he see her heart. Kim has love for Gods people. Kim draw people to Ashley Stewarts with her communication skills, personality, an amazing warmth and attitude she is a professional. Keep your beautiful personality we need more people like you honestly. I will be praying for you GOD BLESS YOU!!!

We went to several different furniture stores looking for a queen bedroom suit. We found exactly what we wanted and Vonte was incredible to work with. We can’t wait for it to arrive!

Employees were very knowledgeable, helpful and fun. A great experience!

Do NOT shop here for mattress! I was upsold to a $5100 Tempurpedic mattress. I was told "Oh, don't worry about spending so much money. We have a 90 day comfort guarantee. If you add-on the $100 mattress protector, if you don’t like it your can pick a different mattress. The mattress is very uncomfortable to me and it is making my back pain worse. I have to strain to get out of the bed and I can't even turn over in bed without a lot of effort. I came back after 30 days and picked a different mattress and it happens to be $2000 difference and they are saying that I can only exchange it and will NOT refund the $2000 difference. Major bait-and-switch. Buyer beware! UPDATE: Don't be fooled by the reply that I should call and we would come to a resolution. The resolution is that my money is still in their pocket and not mine. Next stop BBB and Tempurpedic website.

Debbie & Gavin, Thank you for your great service! Keep up the good work!

My experience was absolutely amazing my sales person Julius was amazing as well, Enjoyed my shopping! Thank for helping me beautify my newhome!!

Had an amazing experience and Julius was outstanding!

Wonderful experience!!!! Thanks

Julius has worked with us to arrange delivery of furniture we saw in a VA location to Cordova. Thank you for you courteous and professional demeanor. Hope to meet you when we arrive in TN.

Exceptional customer service

Me and my daughter had an Awesome experience today 10/1/25 with Carey and Julius. They were customer friendly, Knowledgeable and patient, Just Awesome 10 Stars.

I went to Ashley store in Cordova on Aug 1st. I was told by the sales lady that all my furniture and patio set were in except the ottoman and would be delivered Aug 27th. Aug 27th rolls around the awesome delivery guys come and I'm missing a sofa. Sofa suppose to be delivered Sept 17th. Sept 17th comes and the sofa is damaged so they had to take it back. My ottoman suppose to be delivered Sept 20th. I didn't hear anything so I called the store just for them to tell me it's still on backorder. So why did y'all schedule a delivery 🤔. To make a long story short I'm still waiting to this day for my sofa & ottoman. It suppose to be delivered on Oct 15th (almost 3 months later).This here is my first and last time shopping at Ashley

The sales person was very nice and heifer. I appreciate all the help that she gave me. My daughter and I will shop again with you all. Thank you very much.

Today I came in looking for furniture for my new home and God just so happened to send Julius my way. He is such a sweetheart, soft spoken, attentive, funny, and extremely helpful. Ms. Kim is a such a Southern Bell. She gave me some guidance on how to use my credit. I will definitely be back to see them for more furniture. Thank you both for the assistance and advice on today. I felt good making my purchase.🫶🏾

Larry was very knowledgeable and great to work with!

Kena was so helpful and gave us the space we needed to shop

Helpful in getting what I wanted and to have it delivered

Great job

Kena J at Cordova was amazing

Larry was excellent was clear honest and easy to work with

Justin was very helpful and had lots of knowledge about the inventory of the store and furniture market

Excellent customer service nice and polite

I went into the Ashley store on 8/9, where I preceded to spend over $8000 on furniture. While checking out I was told by the sales lady that all my items were in stock and would be delivered in 8/19. I get super excited as 8/19 rolls around. The day comes and I get notification of the time frame of my delivery. Delivery guys do get there during the time frame perfectly. Lovely gentleman comes in and asks me where I want everything. So I point out where everything will go. As they unload, the gentleman comes back to me and asks what all I ordered. I tell him and he goes”I don’t have all of that”…. Huh? They don’t have it? Where is my stuff? He does help me get in touch with a lady I guess who is at the warehouse who tells me those items have been back ordered and should be in the following week. NO one called beforehand to tell me this. I had to find out on delivery day. But that’s not all. The nightstands I did get with this delivery were scratch very badly so they had to send them back…. Then the Cherry was the delivery guys delivered me the wrong mattress. When I informed them that was not the one I ordered, he proceeded to tell me he must have gave mine to another person but he would go get it. Hours later he did bring me back my correct mattress, which you could tell had been opened and place on that other person’s bed. With all the stress of missing and damaged items I failed to realize until after the delivery guys left that one of the chairs to the $1400 kitchen table had a wobble. I reached out about that. Still waiting to hear back on resolution. Oh but the saga continues. The next week rolls I around get a call that the damaged night stands they only have one in stock so will be a week or so to get the second one in. But thankfully the rest of my furniture does arrive safely. A week later the second nightstand is set to be delivered. My fiancé takes off to meet them. Said be there between 1-4. Well at 5 pm they finally arrive. My fiancé opens the door for the gentleman and guess what???? He drops the nightstand. Yeap drops it. Hitting my fiancé in the leg with it, which part of me is grateful because his leg protected the nightstand that took almost a month to get in from being severely damaged, as of now it just has a small nick on back corner. Which I did send the video and pictures to the company via that stupid Jenny bot. So honestly I wouldn’t waste my time if you are looking to buy furniture. For the price I paid for everything it should not have taken a month to get all my furniture in especially when I was told it was all in stock. And their “white glove” delivery includes items coming in scratched or them dropping them. This has been completely frustrating and draining. I personally won’t buy here again.

Justin was terrific. He was very helpful and knowledgeable about my purchase

The 1 star is giving them to much. This company furniture is horrible. They don’t approved any manufacturing warranty, purchase was only 5 months old. I have filed several complaints against this company. Havertys is best place to shop for quality products. Dont waste your time nor money on this cheap furniture.

Carey did an excellent 20 star level of service helping my wife & I get our sleeper sofa ordered. This was even after we had to change our order to a different model. Carey got it changed - no problem & we appreciate it!!

Great expeerience!!! He was very good help!!! Service was excellent!!!

Javonté was exceptional to say the least. He was extremely patient, friendly, approachable, and knowledgeable about the furniture and warranties. He has a lifetime customer!!

So happy with the assistance from Carey Arnett and John Ellis with the purchase of my mattress They were both very knowledgeable and patient with me. A great experience during my overwhelming decision for a mattress.

Telly was our sales associate at Ashely Furniture. We went in to purchase a mattress for our home and he was knowledgeable and a delight to work with! Best experience I’ve had buying a mattress. I would always recommend using Telly at Ashley on Germantown Road. I own an interior design firm locally and I will always buy my mattresses for my clients with Telly!

I have spent lots of money over the last 15+ years at the Ashley Furniture store on Germantown Pkwy. The prices are always within my means, the products last a long time and the service has ALWAYS been over and above!

Very busy, but we were waited on and we were in and out of there in 30 minutes

Had a wonderful experience with a salesman named Telly, he went above and beyond helping me choose the right choice.

On August 30, 2025, my sister and I went shopping for a couch for her apartment. We walked around the store for about 20 minutes. Nobody offered to help us. My sister actually found a couch she was considering buying, no one offered to help us. She is going to try a different location or go to a different store because we couldn’t even get basic customer service at this location.

Vonte has excellent customer service. He is an awesome salesman. Go see him anytime you visit Ashley. I have a wonderful experience eveytime I go.

Huge selection and the most knowledgeable, helpful salesman made our purchase easy.

Julius was attentive and great. He listened to what we wanted and kept our budget in mind as we discussed our options. We purchased the split king mattresses and adjustable bases today. No hard selling which was a plus. Definitely will consider Ashley’s again if we need anything.

Michelle met me at the door, listened to what I wanted, and took me right to it. Ask for Michelle for the best service and product knowledge.

Professional and courteous people and service

The staff at this location was extremely friendly and very helpful. 10/10

Million is. A great salesman.nice and friend respectful young ma

Mr.Dillon is great

Telly was very professional and did a great job. He presented all options for our need, and explained the difference. He made this decision easy for us and we appreciate his help. I will recommend him in the future.

Treated us like friends. Easy transaction too.

Julius was very courteous & helpful. He was very knowledgable & professional. Good experience. He is a great asset to your company.

Service rep Julius was great an helping us narrowing our decision of what we wanted.He’s was very detailed about the process and knowledge of the product.

Gavin at the Cordova, TN location was wonderful. Very helpful and patient.

We will never buy anything from Ashley again. Your Customer service sucks.

We bought a chair and ottoman online.It looked like it had been used.The cushion on the back of the chair was smushed so bad & there would be no way to fix it.The feet on the ottoman were dirty & scratched.Not worth the price!!!Called 5 times to get a Supervisor to get this chair picked up & get a refund.They told me twice that they don’t take refunds.Buyer BEWARE!!I will never shop there again!!

The sales people were knowledgeable and very nice. However, the delivery process leaves a lot to be desired. I was supposed to get my mattress today and delivery was changed to Friday. This isn't a good day for me and I've been preparing all day for it to arrive today. What was a good buying experience was made not so good by this action.

Great assistance, as always

Very happy with my experience at Ashley’s. Sales lady walked me around, helping me find the recliner I wanted. She was knowledgeable and friendly.

Telly is the best!!! Great guy and super helpful & kind salesman.

Had a great salesman, Telly. He helped us a couple weeks ago with a recliner purchase then just yesterday with bed and adjustable frame with pillows. Very nice and hardworking young man. He provided great customer service on both occasions.

Vonte was incredible to work with. Knowledgeable, friendly, respectful and speedy. We can't wait to receive our new furniture and look forward to working with him in the future.

Julius was amazing and got me exactly what i needed!

Ashley furniture was more than helpful! We had a awesome experience they were more than helpful from finding what we needed down to pricing. Would definitely shop here again. It is worth your time to stop here and try them out. Very friendly people

10/10 experience. Gavin was very personable and very knowledgeable about all the different options of bed frames and sectionals we asked about. Store was very clean and put together, and all other coworkers were very friendly as well.

Nice people to work with , professional and kind

The salesperson, Larry was very nice and helpful. I’m in love with my bedroom set.

The service was great and Kena was amazing! She was able to find us options based on what we said we liked. She was amazing in helping with the financing to be able to get what we were looking for. She will definitely have our business in the future.

I had a great experience at Ashley. I walked in the store. I was promptly greeted and taking care of the sales person help me find everything I needed. Thank you for the great customer service

Carey was very helpful. We explained to her what we were looking for. She took good care of us. She presented herself very professionally. We will be back to purchase more in the near future. Very clean and organized store.

Great service and knowledge of John.

We could not have had a better experience at the Ashley store in Cordova. The staff were amazing and helpful!!! Kena helped us, along with a few other staff members, and they made the experience incredibly efficient. Big kudos to Kena and the whole team!!!!

Vonte was very helpful, kind and professional in my experience.

Ashley never disappoints, always a great experience.

Excellent Customer Service. Recommend 10/10

Awesome sales Team both John and Telly were patient and very helpful to make sure we purchased exactly what we wanted. The parking lot of this location on the other hand, full of potholes!!! After our 2nd visit and making our purchase, BAM!!!

Our salesperson, Telly, was very well informed, friendly, and patient with our questions. He wasn’t overbearing, only showed us what we told him we were interested in, and if we didn’t like it he directed us to another possibility until we finally found what we liked. We can’t say the same for any of the other sales people! With four of them standing together, Telly was the only one who greeted us and offered to help! The others never even spoke, just looked at us. Telly was the reason we didn’t just turn around and walk out of the store! We’ll certainly ask for him when we purchase more furniture!

Debbie and Justin were great to work with and made a pleasant experience.

The first time we went into the store it wasn’t sure exactly what we wanted. We just know what we needed. Larry was Very accommodating Explained all the details of the Furniture. He helped us pick out. We went home and came back a week later and purchased the furniture. It was quick and uneventful.He helped us get it order in and made plans for delivery in timely manner.

Very quick and professional

I appreciate assistance from Michelle Baptist. Michelle listen without pressing me and was able to find exactly what I needed.

Fantastic service provided and upfront and real discussion about different pieces of furniture. Great discounts available and good quality furniture at a good price.

Shannon smith was awesome 😎 gave us extra discounts off by price matching another store.By going 24 months saved us $4500!( price matched another store)🔥 Dude is awesome will definitely tell our friends and family !

They have a large inventory, so it’s nice to poke around and get a feel for different styles, etc. The sales team was nice, everyone we noticed or walked past seemed nice and even from hearing them talk to other customers, I’m sure they were knowledgeable. We knew we weren’t ready to have a conversation with any sales staff because we’re people who like to have our own look around before asking questions and getting down to a final decision rather than going through a full consultation with staff. So, when approached by a few sales reps, we politely declined. The last gentleman to approach us didn’t take our first No as an answer or our second one, ultimately asking for my name and relaying it to his manager over a comms system before walking off. We anticipated the next part with anxiety (we both deal with social anxiety). The manager walked over while we were looking through some items and introduced herself. I let her know that we were just going to leave. She had a bit of an assertive or slightly aggressive attitude as she rebutted us deciding to leave, even wrongly insinuating that we had a problem with sales reps introducing themselves and checking on us. Based on that, I assume she’s had similar complaints before. I told her that I understood their jobs and didn’t mind that, but when we say that we do not need assistance at this time, it means exactly that. She kept trying to explain the situation, to no avail, as we were set on leaving to avoid a repeat of what we had already experienced. Again, kudos to the sales reps who are doing their job. I believe the manager meant well but missed the mark today. As a customer service supervisor myself, I get it. I hope that my words are received as constructive criticism and/or feedback.

Gavin Stone was very professional and personable.

All I have to say is Wow!! John Ellis was my Sales Associate and he had great customer service and very polite and had great patience with me. He explained every detail and he understood my vision on the picks in the Sectional and the Dining Room furniture! I also want to acknowledge Mr. Thomas as well!! Mr. Thomas makes you feel welcome and inviting. His Management skills are excellent. He help my husband and I with the pick up and it was so refreshing to have people that does cares about you and not just your money. I will be referring others to this Ashley in Cordova and I applaud you both for a well done customer service!!!

Because of a recent illness, we needed a power lift recliner to replace one that we have. Stopped by the Cordova store around 10 and it didn't appear that they were open or that, if they were, they were low on staff. Walked in and was met by Carey who showed us various option, offered us a slight discount on the one we liked, found that there was one available in stock, and set up a delivery time all within about 30 minutes. Carey was cheerful, helpful, and knowledgeable. We've purchased some items in the past from Ashley's and, should the need arrive, we'll check back with them in the future.

Shannon Smith was an amazing help with selecting my dinner set. His customer service was beyond amazing. Thank you for your help on today.

I bought a little accessory box that was supposed to be a set of three, but they only had one. The set was supposed to be 50% off. They would not give me any more off even though I only had one of the three pieces the sales person took forever to ring me up and decide what to do And then he didn’t even wrap up the glass box for me

Michelle was the best. So helpful and to the point. I will be working with her again!

Justin was fantastic. He listened to me , which was key. I went to another Ashley store earlier in the day, where I felt dismissed by the store manager. From the moment I walked through the door , I felt welcomed. That store now have a lifetime customer.

Prices are shocking, but otherwise very positive. Really liked the salesman.

A pleasant experience all the way around.

Had a great experience at this Ashley Store location. Shannon was a wonderful sales representative, he wasn't pushy and answered all of our questions. We will definitely be returning once we finalize the purchase of a house in the Memphis, TN area.

I only got part of my order after clarifying with an associate 3 times and was told I would get all pieces

I appreciate the agent giving me accurate information on the item I wish to purchase.

Im very pleased with the quick professional delivery and installation of the furniture i ordered.

Telly Slayton, the sales associate, is so knowledgeable about the furniture that I selected. He was very professional in the handling of my purchase. I highly recommend Mr Slayton at Ashley Furniture Store.

Great experience

Gavin was very polite and helpful for us to decide what we wanted. Great experience.

My husband and I have been looking and struggling to find a couch for years (not an exaggeration). We just moved, so we had no excuse and were worried we’d just keep having a hard time, but we found what we hope is going to be a perfect set up with a new couch and oversized swivel accent chair in our perfect colors! Deb helped us out with the details and she was great! She gave us enough space to figure out what we were looking for and as soon as we were ready, she was right there to walk us through the sale and specifications. Definitely recommend!

The sales person was professional and gave us time to make a decision without feeling pressured.

I had an appointment with Kim and she was just amazing. She tried hard to get me approved with Acima, but they had an issue with verifying my identity. Upon arriving Kim introduced me to Vonte and I don’t know how he did it but he got me approved with a difference financing company. I’m so grateful and I thank God for these Two earthly angels. You guys are truly amazing!

Our salesperson was extremely knowledgeable and accommodating to any and all questions we had. The experience was a very pleasant one

John did a great job. Was not sure we would buy anything today but John made easy to say yes. Thanks.

John was very informative and really knew his products. It was a pleasure working with him

Excellent service

Great staff! Worked with Carey who was amazingly kind and patient! Thank you for such a fun and pleasant experience!

I like this store, love the customer service. This store always seem to carry the furniture that I am looking for.

Friendly, helpful customer service. Kena was knowledgeable about the type of mattress I was looking for and provided answers to all of my questions. I will go to her again for any furniture needs!

Cordova Ashley Furniture store was a good experience for me. We bought an accent chair. Our salesman, John Ellis, greeted me when I arrived. He worked to figure out my needs and was very personable. My husband and I returned later that day to buy the chair. It should arrive at a later time. It was the most comfortable chair I’ve ever sat in. I will return to Ashley Furniture for furniture or mattress needs!

If ever in the Germantown Pkwy location, ask for Mr. Telly Slayton. As soon as I walked through the door, he wasted no time approaching and asking if I needed any help. He was a joy to work with. He had the BEST attitude. He was very helpful in helping me choose the best mattress. He was kind, patient, and knowledgeable.

John was awesome with working with my husband and I. We have completely different taste when it comes to furniture. We must’ve sat on all the couches a bazillion times, but he patient and very friendly. We walked out with our dream couch at the price/terms I wanted. He was never pushy or rude. Will definitely be back for our next furniture purchase!!!!

We had a great experience. Telly was very patient and kind as my family and I searched for a primary bedroom set and dining room set. He even stayed past his end of day, and moved furniture so we could have a better idea of how pieces would look together. We appreciate Telly and his manager as both were extremely professional and friendly. I also have to add we were greeted by a lovely woman when we first arrived. We will continue to shop here for our furniture needs.

Great salesman who worked a deal for us!

Vonte was VERY helpful and kind. He made us feel very welcome and cared for. He talked things out step by step no matter how many questions we had. He took his time with us showing many options despite our unsurety on what we wanted. He hands down made our first furnishing a very pleasant and easy going experience!

I had a great experience! Very cool team!

The purchase experience was great. My salesman was super patient and ensured I got everything I wanted. I can’t wait to set it up in my bedroom

Treated with friendliness and respect. Very helpful and staff was not pushy.

Justin is the BEST! From the second I walked into the store a week prior to the final purchase he was friendly, helpful, experienced in knowing the products in the store and very thorough. He sold me on day 1! I came back in with my daughter and husband and he explained everything again in full details. He was very patient and walked my husband and I through the entire process of getting fit for our personalized mattress. I would refer anyone to Justin! I would refer anyone to the store location as well! Very friendly staff, respectful, helpful and clean store! Thanks again J! 5-stars

Telly did a great job of working with us to figure out what we wanted. Excellent customer service.

This has been the absolute WORST experience and we will NEVER purchase from Ashley Furniture ever again OR recommend them. 1. They charged ANOTHER CUSTOMER’S furniture onto our account. I have been going back and forth between customer service, Synchrony and the store since before our own furniture arrived when I first noticed the charge. I told them I believed they charged another person’s items on our account in which we were told that was not possible because there would be alerts, so now it feels this was done purposefully. Happened to be the same person (Michelle) who sold us ours, make the “mistake” the next day and charge someone else’s items on our account. We have YET to receive a refund and the proper customer has not been charged so they basically have free furniture. I do not see why this is taking so long to resolve and have been given no timeline, just that they’re “investigating” - they know who the incorrect charge/furniture belongs to, they have an Ashley account and they know the mistake they made on our account yet still no refund. 2. 3 out of 4 pieces of furniture were damaged or not fully assembled. Even the furniture they’ve exchanged it for has been damaged and now we have to do ANOTHER exchange. I was told to file a claim for the bed that was missing pieces - like it was our fault they didn’t fully assemble it. The furniture has had broken legs, brown and red paint on it, multiple dents and missing pieces. 3. The delivery driver (Riverstone Logistics) damaged our hallway during delivery. Ashley furniture is saying they’re not responsible because the company they hired did the damage, which is not our problem - we paid the delivery fee to Ashley, not them. So we have also been going in circles between Ashley, Riverstone Logistics and the truck they hired trying to get our hallway repaired. Still nothing on that. This is BEYOND poor customer service - the quality of the actual furniture you receive is bad and they do not provide ANY resolution to problems they create. DO NOT BUY ANYTHING FROM THIS COMPANY.

My experience in store was good with Gavin, but afterwards was terrible. I was told that I would receive all my furniture on June 13th, i received everything but my dresser. I was very upset about that because I had a house warming the next day. I was only given a 150.00 credit which I could not find anything that I really needed so I end up just getting a rug, then upon that I could not use my birthday discount because y’all dnt stack discounts . Why not? I was told that I would receive my dresser today, I called this morning, and was told that I would not be receiving my dresser today and that it would not be in till next Tuesday and that I would have to set up another appointment date to come out to my house. I am very frustrated because I paid cash for my purchases and should have been compensated a more. I will not be returning to Ashley’s.

Gavin was the best. Very helpful and made the process very smooth. He took a lot of pride in his work explaining the differences between the mattresses I was looking at.

mrs kena jones was amazing she waited and took her time with everything even though i was kinda indecisive, she stayed the whole time and we picked out the i thought would be best for me hands down the best sales associate i’ve ever encountered.

Shannon Smith was wondering

I got what I wanted but I was not able to use my $50 discount. The associate who helped me said she would give me a 10% discount in place of the $50 off code I had because it was more, but she didn't do either. She didn't apply the 10% off not did she apply my $50 off. I know they may work on commission in not totally sure about that but don't lie to me and make me spend extra money just to fatten your pockets. Small things like that make you want to not shop there anymore. It also makes you leave bad reviews and tell your friends and social media about the dishonesty there.

Vonte was excellent! Great, friendly personality, attentive but not pushy! I’ll only ask for Vonte moving forward!

John Ellis did an awesome job in helping me with my purchase. He explained everything in detail about the purchase of my cabinet and assisted me in with the dimensions of my item to ensure me that I could get it in my vehicle. Thanks Mr. Ellis

Telly was wonderful. I enjoyed the experience. He is the reason I didn't leave the store. His persistence and attentivness was unmatched. I will be coming back.

Didn’t know what I wanted and found exactly what I needed, staff was friendly and knowledgeable and was a huge help in making selection.

We had a great experience with Kena & Julius at the Cordova Ashley Furniture location. They both had great personalities, very patient with us both times we came in, answered all our questions and made the the sale!

Debb was very helpful and nice, we found everything we needed.

Kena was so helpful and knowledgeable! Everyone was so nice. They weren’t pushy and were very helpful

Went to Ashley home store today looking for a chair, I was greeted by Kena She was very pleasant. I told her what I was looking for and she showed me three chairs, one which was a recliner and I didn’t think I wanted a recliner But after showing me the selection that she had, I did buy the recliner very comfortable. Looks like a chair and not a recliner. My overall experience was very good. I’ll definitely go back five stars.

Larry G. was excellent!! He made sure the purchase went seamlessly. Thank you

GREAT!!!!

Customer service was nice in store. When our furniture didn’t show up on moving day, all that ended. Our rep admitted that management genuinely won’t help. Thought I’d try their support line to see. Sure enough, the whole point of their outsourced support line is to exhaust you into no action. They will do nothing. Had to manually pick up furniture at a warehouse. The rest arrived with a delivery crew, that half tightened all the bolts and required me to go behind and tighten all items. Shipping straps were all still attached as well. 1.5 years later and I’m writing this review seeing that my couches are basically disintegrating considering the fabric on them is so cheap. Even with an industry standard that furniture is being made cheap, this place goes past that. They market the furniture with brands that sound official but are genuinely just the cheapest lowest quality stuff you can buy. Don’t buy here.

Mr. Larry help us out so much! My daughter was about to purchase a table and he suggested that we measure it first to make sure it would fit into her apartment. That extra step helped out a lot! Thank you

Thanks Melanie and T.J. for everything. 😀💯🤝🏿🫶🏾👏🏾

My friend and I had a very wonderful experience at Ashley furniture today.Julius was very informative and had a very nice personality.

Great service!

I nice well informed young men name Vonte Crisp helped us. 😊 thanks

Vonte was amazing. He didn't rush us and let us find what we wanted and we just came to him when we were done. He met our needs with financing and this allowed us to get more with the payments that we wanted to stay within. Amazing job! Give this man a raise!❤️

I want Thank Mrs. Melanie Smart for her outstanding customer service and support. She is the greatest and I’m looking forward to doing more business because of the service she gave me.

Dealing with Ashley is an absolute horror show. Rigid return policies, delivering the wrong product, delivering damaged product and then trying to force you to go through some claims process to deliver what should have already been delivered undamaged. Misrepresenting the delivery and return process. I can't understand how it's good business to try to force someone to keep something they don't want and to make it the customers problem (via paperwork) when they can't deliver an undamaged product. Unbelievable. Never again.

Our salesperson was Julius and he was very knowledgeable about the furniture we were purchasing. His personality is perfect for sales. He’s very kind, courteous and patient. Overall, we had a great experience.

Amazing service. We were helped by a guy named Vonti. He was extremely knowledgeable in the furniture we were looking at and put no pressure at all on us to purchase something. He even took the time to acknowledge my 4 year old every time she asked him a question. Highly recommend asking for him when you go in. He will definitely be getting our future furniture purchases.

I really enjoyed my shopping experience at Ashley Furniture. The salesman Justin Holloway was very helpful and knowledgeable. He was able to point me in the right direction using the description I gave him of what I wanted. I would definitely shop and recommend Ashley Furniture to my friends and family.

Fantastic sales person. Manager was extremely helpful and knowledgeable

Great sales associate Kena Jones was very helpful! Found what we needed and more. ! We will shop again in the future.

Michelle helped us buy our furniture. She was super helpful and kind. We would definitely buy from her again. She is all about the business!!!!

Vonte was very professional and knowledgeable. He explained every detail regarding my purchase and the finance process. I highly recommend Vonte for your sales professional at Ashley’s Furniture.

Vonte was Very friendly, and helpful! Very Professional! I will be back !!!!

After window shopping recliners online, Ashley's had the best choices of contemporary styles in more modern colors. Kena found me wandering and took me to the chairs I had saved on my phone. My entire experience with everyone who worked there was great! My chair doesn't arrive until next week, so I can't review it yet.

Larry was a huge help! He was kind and knowledgeable about all the things we needed! Ended up getting a great deal on a couch! Highly recommend him and the store!!

The Staff was exceptionally kind, helpful and professional. This one lady name Melanie was very knowledgeable and had the patience of an angel while dealing with my indecisiveness. She was not overly pushy or trying to rush me just to make a sale like most car salesman. She took her time, made me feel comfortable, and made sure I was completely satisfied with my purchase. Thank you Melanie and thanks to Ashley furniture for making me feel at home.

The employee who helped me and my mother was excellent. She didn't discriminate against us and helped us decide on the best sofa for us.

Shannon Smith was very attentive and very helpful. The selection was good as well.

Top tier professional service from Mr. Vonte Crisp. I was prepared to make a purchase upon entry.. really just stopping by to feel the leather; however, Mr. Vonte shared his views on alternatives while not dismissing my perspective, taste & style preferences. I appreciate his approach to sales and would highly recommend anyone to stop by and visit him! Job well done!

They descent prices and pretty good variety very friendly.

I had a very pleasant experience while shopping at Ashley's. Julius was the best, very knowledgeable, professional yet friendly a rare quality you find in a salesperson. I have never purchased anything from Ashley's; but I'm looking forward to buying from Julius again soon.

Kind and courtesy

Enjoyed my experience there. Employees are knowledgeable and friendly. They allowed me to look without constant pressure to purchase.

They delivered on exactly what wa promised.Quick and painless process.

My experience at Ashley Homestore today was top customer service. Ms.Kena was very helpful. I feel I made the best decision on my recliner. Thanks Kena

Vonte was a great sales rep! We appreciated him being so helpful!

Justin was fantastic to work with. We never felt rushed or pressured. He was willing to offer suggestions but was also happy to let us browse.

John Ellis gave outstanding service as I made my decision about my purchase.

My experience with Ashley and their staff was phenomenal. Melany helped me and she made the entire process seamless. Their selection is amazing.

Im a happy girl. John Ellis was a great sales associate. He was friendly and kind. Thanks for the great experience.

Michelle is awesome! Had a great experience.

Very modern looking and matches well

Kena was great to work with! She was very professional, and helped me pick out all my new stuff!

Had the recliner we wanted in stock and gave us the discounted online price instead of store price. Quick and easy purchase.

Vonte, we truly enjoyed meeting you, twice now even! You were such a pleasure to work with and I would highly recommend you to just anyone! Thank you! Thanks again for staying so late to help us wrap up our order!

Michelle was great, trying to find furniture solutions to work for our needs. She also giving great ideas to save money.

Mr. Vonte was big help to us. He navigate us through the different styles and options for our new bedroom furniture.

Great service and fast!

I love it

Quick easy and to the point. Got what I wanted at a good price

Ms. Deb and Justin exhibited superior customer service. My husband and I were treated as priority customers. Ms. Deb had a sense of humor that filled us with laughter.

Very good customer service - Justine was fantastic, understood the requirements and within an hour we managed to buy all the furniture for setting up a new home.

Amazing customer service

We were in and out so fast. Our salesman Julius was so informative and got us just what we needed for our family.

We had an amazing salesman “Julius” he was helpful, patient, kind and very informative . He asked me what I was looking for and I walked out of Ashley with the pieces that I asked for without any fuss or hassle. I’m so excited about my new pieces. Thank you Julius

Great service and professional

We were just shopping.prices of mattresses. We had no intention on buying yesterday but our sleep sales person Melanie helped us and she was wonderful. She really knew her stuff. We ended up purchasing a great mattress which was perfect for my husband and my back problems. We had no intention of purchasing a bed but while we were at the service desk T.G. suggested that we go ahead and get a bed also, so we did. My husband & I also got 2 great pillows and a mattress cover. Thanks to Melanie and T. G. made our shopping experience fun.

Ashley delivered and set up my new bed. The crew was courteous, friendly and knowledgeable. They got everything upstairs and set up in about 45 minutes. When they were done they cleaned up after themselves. Very happy with the service.

Julius was an exceptional person to work with. He was kind, funny and best of all he wasn't pushy! Would love to work with him again

You are asked to go out the back door when you leave.

Kena was amazing. I came Saturday night and narrowed it down to 3. I told here I would be back on Monday to make my final decision. She informed me she would be off but, would come in for me. I called and she met me within an hour. I came back specifically for that reason. The dedication, the thrive, the hustle. Go see her she's worth the visit. Kena........THANK YOU. I can't wait to get this show piece home.

Great atmosphere, all of the showroom associates were very helpful and professional. Thanks Kena Johnson for helping me chose my king size bed.

Carey was terrific. She was very knowledgeable about the furniture pieces, prices and sales.. She was very patient and worked with me until we found the perfect couch for my daughter. Found a great couch on clearance at 50% off. Can not beat the price. Plus it was the couch she preferred in the first place. Could not be happier.

Store has terrible delivery service

Shopping at Ashley was a very pleasant experience. Carey was super helpful and so kind to answer any and all questions. Plus it was a sale weekend which made it even better. Very nicely stocked store according to my family members who actually made some selections. Order was completed online which was quite helpful for me.

Delivery experience was excellent.

Very nice staff .They helped me find what I was looking for.

Michelle was a joy to work with. She was knowledgeable about the product offerings and patient with my very picky mother. 5 Stars ⭐️

Thank you Vonte for your exceptional service and your coworker whom I called Smokey Robinson(look a like) again Thanks to the both of you at the Cordova Ashley store

Had a great experience!!! Our salesperson Carrie was absolutely awesome!

My experience at Ashley’s was great. Vonte’s customer service and assistance was excellent.

Everybody that I had an encounter with gave perfect customer service.

Vonte Crisp was our salesperson. He did an excellent job. Very friendly and knowledgeable.

Very receptive and helpful finding what I needed

Carey was very helpful, informative and friendly. She did it without being pushy!

I am thrilled! Shannon was so wonderful and took me right to the perfect piece! I will def be back more my next furniture need!

When my couches were delivered, there were a few small tears. I contacted to report it about 30 mins after it came in. April 23rd. As you can see, they said they will respond within 2 days. After a month, I called again and spoke to the girl at the store and she said "the stuff for the repair is ordered and will be delivered to your house sorry noone contacted you" cool. Well, today is 7/26 and I have not heard from them at all. So we have these expensive couches (I forgot how much but leather, electric reclining) with a tear and noone customer support to be heard from. Hopefully they will contact me soon.

Absolute worst customer service experience. Have been to the store multiple times for a warranty issue. I get directed to the Extend warranty team and file a claim on their website it automatically gets denied submitting the reason for claims. And then directs me to a phone number to call. When calling the number you get a medical hotline number that sells medical devices. It’s just cat and mouse chase. I’m disappointed in the management at this location and their “warranty” for not standing behind what you pay for and what they proclaim. So happy that my couch under a year old squeaks more than a metal bedframe and has a tear in it from normal use

Dillion is most helpful with my purchase. Very patient.

Larry G was a big help.

I got great service at Ashley furniture

My salesperson was very friendly and professional. She was very patient and knowledgeable

Great experience Carey was very helpful with my mattress purchase. Great service.

Carey helped me with the purchase of a beautiful storage bench. She was so nice and helpful! I would definitely recommend seeing her for anything there.

Shannon Smith was my sales professional and he was extremely patient, nice and knew his product, which made me feel comfortable. I am a very hard to please person but Shannon with his expertise was awesome. Then i met Kim Then I’m at Kim Lupo-Johnson and she was very helpful and provided me with extra comfort, and they both made me feel they genuine cared about me making the right choice

I had an exceptional experience at Ashley Homestore, Cordova, and I want to personally recognize two outstanding individuals who made my visit unforgettable. From the moment I walked in, I was warmly greeted by Michelle, who was an absolute joy to work with. She went above and beyond to ensure all my needs were met, making my shopping experience smooth and enjoyable. I left with everything I came in for—and a big smile! Additionally, Mr. Thomas Galmore, the store manager, exemplified what true leadership and customer service should be. He was not only engaging with customers but also actively supporting his team, ensuring that both shoppers and associates had everything they needed. His presence on the floor and dedication to a positive store environment did not go unnoticed. I will be back in the near future to shop with my favorite saleswoman, Michelle, at Mr. Galmore's store. If every store had professionals like these two, the world would be a much happier place! Thank you again, Mr. Galmore and Ms. Michelle, for treating me like a VIP customer. Your exceptional service is what makes Ashley Homestore stand out. Ashley Homestore at the Cordova location is AWESOME!!! #CustomerServiceExcellence #AshleyHomestore #CordovaLocation #OutstandingTeam #HappyCustomer

Justin was great!

The Ashley Home store in Cordova is neat, clean, and well organized. The management staff is professional and helpful. However, a particular sales associate requires additional training in customer service and honesty. I purchased a Boyington recliner and was prepared to purchased a second recliner from the warehouse and a temper pedic adjustable bed. I repeatedly asked the associate if there were any store or online discounts and was repeatedly told there were none unfortunately. So I decided to purchase the one recliner and hold off on the second recliner and bed. Upon exiting the store I decided to go to the Southaven location where I was greated by a professional and courteous staff. I was immediately informed about sales items and there willingness to price match any items that were online. I was shocked to learn that the same items I inquired about in Cordova were listed as sale items and in fact there were available discounts and price matching from the company's website. I immediately informed the sales associate in Cordova and expressed my concern with his dishonesty and canceled my original order. I proceeded to purchase the exact same items from the Southaven location. Thank you Ashley home store Southaven for making this experience right and for your superb customer service. As for the sales associate in Cordova, he requires additional training in customer service and above all honesty not everything is about a commission. He had the opportunity to earn a much larger commission had be been honest. Repeat and loyal customers should be your focus since you are in the customer service business.

Excellent customer service!!!

My husband and I were looking for 2 accent chairs and a small table to put between them. Julius, a sales rep, asked us what we were looking for. We told him our scenario and he immediately took us to the PERFECT set of chairs and table!

Justin was a great help today... sale was great

Very good the sales person was very friendly and nice to work with.

I called 2 other Ashley stores and the people just told me they don’t have it. Then I called the Cordova store and Julius answered and asked me how he could help me, and help me he did! I can’t say enough about what good customer service and help he gave me and with such a happy sounding person that wanted to help me. I hope more stores would treat there customers like he did me.

Great customer service. No pesky sales people.

David salesmen at the Germantown Pkwy Cordova,Tenn store was very curious and showed us just what we was looking for in a reclining sofa and the color as well. And paired up lamps with or reclining sofa. David went far and beyond on our buying experience. Ask for David at this store when you go to buy all you furniture. Excellent customer service with David.

Very helpful!! Everyone here was kind, professional and listened to all of our concerns. Special thanks to Julius!

Great experience and staff. Lose the lab coats though!!

Friendly and knowledgeable staff. Did everything to ensure I was happy with my purchase!

Perfect everyone was nice and professional

Great service. Expert knowledge about products and company. I will return when in need of mattresses and accessories.

This was a great visit. Our salesman, Vonte Crisp, was personable, helpful, not pushy at all and helped me pick out a mattress in my price range. I would definitely ask for him again if I shopped at Ashley for anything else.

Loved loved the staff. Very professional. Really helped me to coordinate my room furniture Sales person David was great 👍 👌

I had the pleasure of working with Larry at Ashley’s Furniture . I was very impressed with his customer service. From the moment I walked in he was welcoming, knowledgeable, and genuinely interested in helping me and my family find the perfect couches for my home.

Carey was amazing!

Julius, assisted me on finding the chair and end table that I ended up buying! He was very sweet and helphul! He was not the type to follow me around, as I dislike that! He allowed me to shop on my on, then assisted me on a chair and table! What a nice Gentleman he is! I appreciated his efforts!

Atmosphere was nice n Mrs. Kim was very helpful n sweet 💕

Loved It!!

Had a great experience shopping at Ashley’s in Cordova TN. Thomas was exceptional to work with. Everyone was so helpful and no pressure!! I’ll be back for future purchases.

Had a great experience at this store, especially with the store Manager Thomas!

Transaction was smooth and efficient .

Deb was so sweet and helpful and made the effort to answer all our questions ! Been several years since buying new sofa so it was big decision and Deb made us feel like she appreciated our business!!

Great selection and range of value. Larry helped us with his knowledge of the products. Excellent process all the way through.

I love the service and the professionalism. The staff here are always willing to help and give you space to shop. Thank you for affordable and beautiful furniture.

Walked in the front door and found the living room set we wanted and bought it today !!

Great customer service. Quick direct and reasonable prices

Kenya was amazing, I went in for one thing she showed me an mattress I couldn't leave with out, she is a keeper, I am a hard sell.

Shannon at Ashley is THE BEST!!! We love the sectional he showed us!

Deb answered all our mattress questions, she was very helpful.

Service was prompt and friendly. We were shown items that we were interested in and suggestions for decor were also provided. Julius provided outstanding service and was professional.

Excellent customer service!

We just moved to Cordova from Arizona and needed new furniture. Julius was great and helped find the right bed set for us. We'll definitely be back soon to order again.

Good buying experience! Salespeople didn’t hawk us the whole time, were there to answer questions but put no pressure on us. Shannon was easy to work with and made the transaction super easy.

Melanie was an excellent salesperson! I will definitely go back!

Very helpful & pleasant salesman .

Melanie was very sweet and helpful. Hope for the chair to arrive on Wednesday.

I recently purchased living room furniture from Ashley Furniture, and overall, my experience was all but awesome. My salesman Larry was patient and listened to my wants and needs. If you’re looking for stylish and affordable furniture, Ashley is a solid option.

Great service thanks again Ms Kena & Ms Kim !!!!

Never have had a bad experience buying from Ashley Furniture. My sales associate was very helpful and made the process very smooth. Everything above was great but when it came to swap out a mattress that was causing back and neck pain earlier than the 30 day period I was told I couldn’t and had to wait for 30 days. I paid $12k for an adjustable bed and mattresses which sounds really ignorant I’m sure. I feel like there should exceptions on situations like this and also found that you can exchange the mattresses with one equal or greater amount of money but not less which wasn’t explained when I made the purchase. Very deceiving. So lesson learned when dealing with Ashley furniture… this will be my last purchase with Ashley Furniture. I did speak with Kurt Haines vice president of Ashley furniture who had someone reach out to me but nothing came about just told me I have to wait for 30 days. Not happy with this company! Spent approximately thru the years $25,000 to $30,000 on furniture there. Lost a customer!

Carey was awesome at helping us get what we needed for our bedroom. Wouldn’t recommend anyone but her!

Vonte & Mrs. Kim were absolutely amazing! The customer service was genuine and informative. I was referred to as a guest not just a customer. They weren’t looking for a sale, they had my best interest at heart. I love my piece & I will be coming back until my home is fully furnished!

Trying to make a purchase but found out my account was closed. I wish I had known before Trying to make purchase.

Gail greeted us and took us to the furniture we were looking for. She had Justin come and help us out. Very friendly and professional.

My sales associate was very friendly and patient with me due to me changing my mind a few times and again after I finalize the 1st purchase 😅

NOTE: This review is NOT regarding the in store experience, but felt it was important to post what happens later. BUYER BEWARE! Do not buy this overpriced junk furniture, especially anything they say is “leather”. I purchased a sofa set with the 5 year extended warranty (which I was told would cover anything and everything). It’s less than 2 years old and the color/dye is fading in huge patches, so the dark brown leather now has huge light orange patches all over- looks like a giraffe. We take excellent care of our things, and it has only been sat on normally, as one does. It’s either defective/faulty leather, or so cheap it will not even hold the dye. However, Ashley will not help with this problem, nor the expensive “warranty” they sell you on. Don’t waste a dime there, go elsewhere!

The customer service team at the store was very helpful and friendly. The only problem was the cost of the delivery and it was only 13 minutes away! Delivery fees were ridiculous and too expensive!!!

Awesome! Our sales representative, Carey, was so helpful and very knowledgeable.

Great selections, and the Melanie an Lee were wonderful to work with. Highly recommend them to anyone looking for new furniture.

Justin was incredibly helpful and knowledgeable with no pressure. We enjoyed our purchasing experience.

Vonte was great!

We found just what we were looking to buy. Staff is very friendly and didn’t follow you around the store while we were shopping. Our sales representative Carrie was informative and answered all our questions. Would highly recommend a trip to Ashley Furniture!

The manager and Debbie was very accommodating. The information received was accurate and purchase was very simple❤️

Justin was a great help. Made the purchase very smooth.

I appreciate that my salesman was attentive without being pushy. I really love the sofa sectional I bought and think it was a great value.

We were able to walk in and get exactly what we wanted. Vonte Crisp was an absolute pleasure to work with!!

Very polite and informative. Sales atendance and manger took time to explain in details about my purchases. Thank you so much. I love good customer care.

Julius was absolutely phenomenal. I went into the Cordova store looking for furniture for my dad's den. He was very patient with me and showed me my choices and made sure he stayed within my price range. Being that I was here from out of town and needed it quickly, he made sure to find me something that was in stock so I could go pick it up. Thank you so much Julius for everything and when I need to furniture shop again, I’ll make sure I come see you. My dad loved his new furniture!!

Larry at the Germantown parkway location did an Outstanding job!!! The whole staff is friendly and professional!!

Excellent Service Fast and Efficient Want To Give A Special Thanks To Debbie Robinson. I left elated and with the best bed in the store. She’s Amazing.

Justin was informative and helped with my husband with a wheelchair. I think we will like the mattress we bought.

Didn't find what I wanted despite the huge inventory on hand but I still got what I wanted.

Everyone was sweet and a great help!

Very helpful salespeople and beautiful products.

My wife and I had an awesome experience working with Julius. We felt that he went above and beyond to ensure that we were taken care of! We will most certainly return to do business with him in the future.

Very professional and courteous. Every experience has been perfect.

My salesman Vonte was amazing. Him and Kim got my in the right direction and worked with my budget. I appreciate them both. Best customer service I have ever had

Great experience, the salesman was knowledgeable on the items on the showroom floor.

I’m very disappointed with the service I got from Ashley furniture warehouse. I went to pickup my cocktail table 12/28/24 around 11:45 am the lady at the desk ever looked up to say may I help you and I stood there 10 minutes before getting any response from her. When I backed up to the ramp for the worker to load my table I noticed it was sitting on top of some type of machine that looked like the back of a forklift suspended like four feet in the air the worker then slid box off the top letting it hit the concrete floor and yelled damn This is heavy before sliding a two wheel dolly under the bottom to wheel it down the ramp to my vehicle to be loaded he never tried to call for help man handle the box and damaging it getting it into my vehicle. When I got home and unboxed the table I noticed on of the legs had been severely damaged and called Ashley right away and spoke to the customer service rep.. informing her of what had happened which she relayed to a supervisor and they said because they were replacing it I couldn’t be compensated for my time and trouble and this box with the damaged table would have to sit in the middle of my living room till the 7th off January because that’s the soonest I could get another table. So I’m stuck with a broken table due to they’re negligence and I have to take off from work burn more gas to go through this same process all over again. I would not recommend Ashley furniture to anyone shop elsewhere for better service!

Gail was very patient, polite new the product

Vonte was a pleasure and very helpful in our search for the perfect sectional.

Great service and Great customer service ‼️Thank you customer service.

This has been by far the worst Customer Service experience I’ve ever experienced! I made an in store purchase 10/20/24 for a sofa and rug set that was on display!!! Initially my sales associate told me it would be 2 wks before it would be delivered. After about 3 wks of the purchase date, I visited the store again where I was told it would be delivered the following week. After still no delivery, I went to the front desk where I spoke with Lee, she told me that my order had not been acknowledged yet & this was some time in Nov, so she put a ticket in the system for them to check into my order. (She’s been very helpful with providing information) as I didn’t receive any insight from my sales person. I allowed a couple more weeks to pass before I went back to the store, which makes it now my 4th trip, and I spoke with Lee again. She informed me 1st wk of Dec that there was an eta or 12/14 showing in the system. I called on 12/13 to confirm since that was a Saturday delivery date. The salesman who answered the phone was a male this time, he couldn’t provide any info other than NOW my new ETA is 12/28. During my last visit with Lee, there was a female GM who Lee proceeded to ask questions pertaining to my issue. The GM stated that the situation was “out of her pay grade” and she was of NO help either. I was told my order was being shipped from Canada. My response was that even if they had to make the rug, it shouldn’t take 2 months to do. Here it is now, I’ve been in my new home since 10/12/24 and STILL don’t have a rug for my living room. Sofa was delivered 12/5 and I STILL DON’T HAVE MY Rug!!! I was given a discount for the wait but even then, that doesn’t suffice for the amount of time I’ve had to wait on my purchase. The sofa was $300 more than the price online, but that’s another story. I WOULD NOT REFER YOU ALL TO ANYONE. No one follows up!!! THE GM never spoke a word to me nor did she at least apologize for my wait time and inconvenience. I was only given a discount. Sometimes a discount isn’t exactly what people look for in situations like this, that’s a “hush up” sales tactic! I’m big on RESULTS & SOLUTIONS!!! CAN ANYONE PROVIDE SOME TYPE OF INFORMATION OR RESOLUTION TO THIS ISSUE, ASAP??? I’m this close to requesting a refund for EVERYTHING and making my purchase elsewhere!!! I passed up 3 other furniture stores to do business with Ashley. This was my first and LAST experience. I work in sales currently, so I know the game all too well. I’ve been very patient, and I never take it to the extent of giving a review, But I had time today.

My experience was exceptional, Vonte Crisp introduced himself. My mom and I roamed the store for a few. Vonte was available the whole time. He explained the current sale. We talked and laughed so the process felt easy.

I walked in the store and was greeted by Debbie, a very Pleasant saleswoman. She was not pushy or aggressive. She walked me around the store, showing me available selections but allowing me to decide for myself. It was a very wonderful experience for me. Deb is an absolute delight. I will be a return customer.

Our saleswoman was great.

The store feels a bit daunting upon entrance because there is so much variety and so many things to see. Thankfully, our salesman, was professional but also a funny guy, which put us at ease. Justin showed us multiple options for bedroom suites and the mattresses, and helped us find the perfect fit for our home and family. The whole process was painless, and now we have some reliable furniture that will stand the test of time, so it’s a win for us. Thanks, Justin!

The salesperson was so helpful. I found the same sofa on their website cheaper and they honored the price! Great place to shop for furniture!

I purchased a coffee table and an end table. And the pieces are solid wood and look great on my space. The sales associate was polite and allowed me to browse the store without following me through out the store. I had a little hiccup regarding my in store pickup but the manager or assistant manager readily took charge of the issue.

Our sales rep Shannon was great. He was very helpful getting info on everything we asked about

Great experience and exceptional customer service!

We purchased a sectional from Ashley today after a few visits and we had a great experience. We were greeted when we arrived (and not in a pushy way...thanks for that) and were able to find exactly what we were hunting for with the help of Vonte. He rocks and will take good care of you if you are in need of anything.

Gail was fantastic , very knowledgeable of the discounts and customer savings.

Justin was absolutely amazing and helped us find exactly what we were looking for.

Service was fast and friendly. They had an excellent selection, and the employees knew a lot about the products. Which made it easy to choose what you purchase.

Excellent customer service from Carey Arnett. She helped us to decide on the best sofa and recliner to meet our needs. Highly recommend her to anyone who wants to have a great experience when purchasing furniture.

Wow!What can I say, what a wonderful and remarkable saleman.Mr.Paul Williams help me out so much.He was so professional at what he does. I recommend him to any and everyone to get the job done.

Kena provided fantastic service. I will shop again.

Julius was fantastic and easy to work with

Great experience! Shannon was very helpful and knowledgeable.

Great service

Update: A nice lady contacted me from the Corporate office: Long story short. She apologized for the unprofessional behavior and bad customer service I received from the Cordova location. She said she would email Lee and let her know that I would be able to return the mattress pad. God is good and will not let His child be put to shame. So, who had the last laugh was me. You don't mess with a child of God and think you are going to get away with it. Lee and Justin definitely needs to go back to training on customer service. Everyone I told couldn't believe they talked to a customer like that. Good they work for Ashley's because any other company, they would have been written up or FIRED. The customers are the reason you have a job. If it wasn't for the customers, the company wouldn't survive. You lost a sale and money. I took my business to Rooms To Go and got Top Tier customer service from Amber. I received the worse customer service I have ever received in my life. I made a purchase in your Cordova, TN store Saturday.  I changed my mind and decided to go with a mattress a little less expensive. I contacted Michelle today to let her know I was coming back in today after work. She is the young lady who sold me the mattress and I also purchased an island for my kitchen. When I arrived at the store, she was working with a customer. I told her, I will sit and wait until she finish with her customer. A caucasian lady came by and asked if I needed any help.I informed her, I was waiting on Michelle.  She was very nice. Next thing I know, a black lady comes and state she is the Assistant manager Lee Conley.  I told her I was waiting for Michelle. She says well Michelle can't help you if you are doing a Return.  The way her demeanor from the beginning was just off.  I told her the price range I looking for. She automatically walks off towards the high price mattress in the back. I told her what my budget was and she kept asking. It was like she was just trying to make me just purchase something whether I really liked it or not. She was really unprofessional. After so long, I just wanted to return the items. I was willing to come back after my doctors appointment,  but the way her attitude was, I just canceled the entire order. Then she proceeds to tell me I can't return the Ver-TEX Queen, which I was never informed,  in that case, I wouldn't have purchased it at all. Her name is Lee Conley. She said it's just like underwear. I said, it’s been in my trunk since Saturday. It's never been opened. That doesn't make any sense to have me stuck with a $349.99  purchase that I will never use. I asked her for the corporate number, she told me " no" I said well you call corporate for me. She said, no she can't. So, when I saw a caucasian man Justin Holloway walk up, I said excuse me sir, can you call corporate for me. His attitude and bad customer service was worse than hers. They are the ones with the attitudes, but he said somebody woke up on the wrong side of the bed. I said no I didn't,  it had to be you. I told them they would feel the same way, if they were stuck with a $349.99 item that they don't need. He said, you are the one with no bed. I was like "wow" to myself.  I said I have a bed. This are the type of people Ashley furniture hire? I've NEVER RECEIVED and I have received bad customer service before,  but Ashley furniture your employees take the Whole cake. I said before I will never shop with your company again.  I gave you all another chance and this is the customer service I receive.  All I want is to return this item and not deal with this company again in life. If you all don't let me return this unused item, I will be reporting this to the new stations as well. Not a happy customer

Mr. Paul Williams was very knowledgeable and patient with assisting me with my purchases

I appreciate the selection and great customer service. Me and my mother were given plenty of time and space to browse; yet, our salesperson, Paul W., was immediately attentive whenever we needed help. He was friendly and very informative. I was looking for comfortable, family friendly designs, so I appreciated the selection and found just what I wanted. I am also very pleased that even though it is the middle of November, I will still have my items delivered before Thanksgiving!

Hi, I found some good Black Friday’s Deals on some of the red dot items. My experience would have been 5 stars, but my salesperson was unwilling to hear what I had to say about my experience, instead he went on to say that he has been doing sales for over 10 years, and what I had to add wasn’t important, he didn’t value what I had to say.😔

Very pleasant experience shopping here and would highly recommend it

Julius was so helpful, friendly and personable

Gail was fabulous! Quick and efficient furniture buying experience.

We were greeted as soon as we entered the store. The salesman was helpful, friendly and very professional. If you want a great shopping experience, visit this Ashley store. I will definitely shop again

Picked out comfortable recliner from store when got it from warehouse and home it tuned out to fell like you are sitting on piece of hard plywood Saved a month just to be ripped off. Don't waste your money

Shannon was amazing!

Bailey was great.Great selection and found just what I wanted

Great selection of furniture at a fair price, very helpful and knowledgeable staff

I had the pleasure of dealing with Mrs Deb. She very knowledgeable and helpful. She was so sweet and kind.

Julius was a great salesman

This was a great experience, sales associate Paul Williams was very professional and very knowledgeable about all things that surround Ashley. Myself and wife learned a lots from Paul and the manager on duty last night. Especially regarding your health and mattress. I’ll recommend everyone to go to Ashley’s furniture. Wow, what a great visit and had no problem spending over 10,000 dollars there last night. Thanks Paul Williams

When we were shopping the sales agent was very helpful however after purchasing the couch’s and trying to get the delivery set up they her was challenging. She told me to text her and not call but two different time of trying to reach her with no reply gut 2 to 3 days and ea time she would rtell me she was away and also would not give me a number to call or include me on the email with them as I asked I finally found a number on my own where I could deal with the delivery company . That finally worked out but the dates were later than the sales person originally told me. While the couch’s are great the communication was a struggle .

Julius was the best! Thanks to him we got both the couch we wanted and a great recliner. He is awesome and made a stressful process much more fun!

Justin was great and I will continue to do business with him. Hope u keep people like Justin. Thnx u!

I went into Ashley on my lunch break just to check a few things and see what was available. David and Justin did an excellent job assisting me and helping me decide on a purchase. I was extremely satisfied with my decision and the service I received.

Paul my salesman was excellent!

Justin was great! He was very patient with us—we came in right at closing. He was very informative and helped us a lot. Can’t say enough about him!

I encountered Kena upon arrival and she made my experience great! I was searching for home decor for my entryway and when I described what I was looking for she showed me a few pieces and helped me make my decision.

Customer service was great! I worked with Justin and he was very patient and funny. He helped me find furniture that I absolutely love and walked me through everything. 10/10 would recommend!

Our salesperson, Carey, was super helpful and a delight to work with. The process was quick and easy.

Everything was on point. The staff was soooo accommodating and I/We are satisfied with the service.

Justin and Mrs. Kim were great! They didn’t stop working with me until I got exactly what I wanted and it was a smooth transaction! Will 10/10 recommend and will be returning for future purchases!

Let me start by saying Patrick and DW were the best sale associates I have ever met very mannerable, respectful and very informative Patrick helped me find the person bedroom set for my daughter and I was approve thank you Ashley furniture

Friendly and knowledgeable sales Associate (Patrick). Great sale pricing on our kitchen table and 0% interest.

Julius was a joy to shop with, he was helpful, knowledgeable of Ashley’s products, he has gained a customer for life I have purchased from Julius 3 times since my first post, he is the GREAT

Vontay was excellent, we had a wonderful buying experience! Not too hands on yet in touch enough with us to respond to any questions & point us in the right direction. Excellent!

Very fast and easy. Not a hard sell. Very friendly.

It is our first time in Ashley and we have a really good experience. We were assisted by Shannon Smith and I am completely impressed with his professionalism and customer service.

Kena was such a great host to navigate the store on Germantown Parkway. There will be photos to come when our pieces arrive in October. We are so excited to have our new sofa, loveseat and chaise. Thank you to Kena👏👏👏❤️

Gayle was very attentive. She was the only one to greet us and take the time to ask what she could help us with. Gayle is the reason we didn’t take our business elsewhere as planned.

Very friendly not pushy, let you take your time and feel comfortable with what you are buying.

Patrick was excellent salesman . If you need furniture go to him he’s the one❗️

Good selection of items and excellent service. Julius was professional and cheerful to work with. He was very helpful.

We received amazing customer service at Ashley's We can't wait to receive our new pieces

Great service and store.

Very patient and knowledgeable salesperson who help me to find the furniture that meets the best needs for my family!

Bailey my Sales Person was very patient, insightful, concerned for my desires, and a great listener. I will definitely come back to Ashley. And I will send friends and family to Bailey!

Great deals and quick service completing our purchase.

Kena was amazing. She wasn’t pushy. She was informative and let us browse before making our decision. The financing process was quick and easy. We will definitely use Ashley Furniture again.

The sales person Justin was absolutely fantastic to work with. My son and daughter in law just built a new home and needed furniture for every room. Justin was very knowledgeable and helpful with the whole process. He will be our go to for furniture needs in the future. I would highly recommend Justin and Ashley Home Store for all your furniture needs.

The sales person showed concern on my mattress choice but it's been 1Week since I heard from him regarding my sale. I had an store credit so he stated that Corp office had to approval before crediting my sale. I still waiting

Great service and wonderful customer service! Michelle B. was very helpful and very knowledgeable, I love my new couch. Highly recommend!!

Justin was wonderful, he helped us through all stages of our purchase. Will definitely use him again.

I had a great experience buying a loveseat at Ashley’s. Katherine was extremely helpful and knowledgeable.

We had a great experience at Ashley. Ms. Deb was super helpful. She allowed us to walk around and look for what we were wanting and she was available by text to answer any questions that I had! Great experience! 😊

Gail was very helpful and made the process easy and fast!

I enjoyed the experience, the sales reps were very professional and thoughtful of my needs.

Justin is a professional. He knows the product. I enjoyed my Ashley Store experience. Thank you Justin and Kim.

Buyers beware this company with take your money in store BUT IF YOU HAVD A PROBLEM YOU WILL BE TOLD THERE IS NO IN STORE REFUND takes 7-10 days To get your refund from corporate. And you will be put on hold after hold don’t Want to refund your money our purchase Was destroyed before it go on the truck And tried to deliver it and we wouldn’t take the junk BUYER BEWARE VERY SORRY CUSTOMER SERVICE NO management in the store only at corporate no refund in store stay away

Great experience with Justin

Great experience buying a bedroom suite.

My wife and I went to Ashley Furniture to purchase a rocking chair. Upon entry an associate immediately greeted us, which was nice. She asked what we were looking for, and we stated ‘rocking chairs’. Immediately she made a face and stated they didn't have any there. However, we’d been there a few months prior while budgeting and planning and they did have exactly what we were looking for, so we thanked her and continued through the store. We got to the rocking chair section (which did in fact exist) and started going through them together since my wife knew exactly what she was looking for. The associate reappeared and told us we should have specified ‘indoor’ rocking chairs. My wife apologized and affirmed that we were indeed looking for ‘indoor rocking chairs’. We told her we would just be looking around and she wandered off for about twenty seconds. As we tried the selection of chairs, we noticed the associate creeping in and circling around us. Quick to comment on the colors and size of chairs we were looking at. I will note that she told us she was new, so we tried to be polite and patient. My wife found the chair she wanted but we weren't planning on ordering it just yet, just planning on getting the chair name and information so we could order it later. My wife asked the associate for details on how the payment plans worked and that’s when things started going downhill. Instantly, the associate swept us away towards her kiosk, telling us to just enter our information. I filled it out, thinking it would just be a quote as she gave us little to no guidance through the whole thing. My wife went over our

So far so good. Tara was very helpful and pleasant to deal with. Going back to store today to correct address for delivery.

Great customer service.

I have been dealing with the warranty company on my lift chair since May 21st 2024 they sent out the wrong part and here it is August and I still have not got this resolved also to add I'm handicapped and it's in the notes of the technician that come out I have not got anywhere with Ashley or with the warranty company

Patrick was patient knowledgeable helpful and very pleasant would trust him for more furniture

Our sales lady, Lee, was so friendly and helpful. We told her what we were looking for and she did not waste any time leading us to the perfect pieces!

Very professional, great customer service.

Customer Service was outstanding! Julius Davis my furniture specialist was awesome , big ups to Kim Johnson sales manager as well.

We found our new sofa at a great price and on sale. I told my kids and they bought a sofa set. Bailey was very helpful. We are all happy!

I went to the store to purchase two twin beds. The sales representatives, Michelle and Julius, were very patient and helpful. I was undecided about what I really wanted because what was online wasn't in the store. Julius and Michelle were attentive and comprehended what I was looking for. They informed me that they were able to order what I found online. Finding what was suitable for my twin boys was made possible through their assistance, which was invaluable. Ashley's team at the location is very nice and they work as a team. It's crucial when you're spending hard earned money on expensive furniture.

Justin was amazing! Very intelligent and helpful. Made the purchase quick and easy

Deb was the greatest sales person

I had an amazingly satisfying experience today. Julius was professional, courteous and a joy to do business with. My overall experience was very pleasant and I’ll surely do business there again. Got all my needs taken care of and MORE!

Shannen was wonderful to work with. Very knowledgeable. Helpful without hovering. Will be back and ask for him

My salesman “Larry” was very patient and extremely pleasant and helpful. I bought the same day!

Bought an extremely expensive sectional from this store and they failed to mention that the actual couch was springless, but more of a trampoline style structure. One year in and the couch has been repaired twice and the warranty has expired. I am not left with a sagging couch with horrible customer support

Bailey was wonderful! She took her time and answered every question we had. We never felt rushed or pressured to buy anything.

I had picked out furniture due to I had house fire, everything fine in store. I emailed salesman after talking to my insurance they advised me to cancell order due it was upgraded furniture more than allowing and one thing I purchased turned out salvageable so I don't need. I emailed salesman twice to tell him I was canceling order to please respond he has not responded. I am going in person to cancell order advised my insurance but would still like him to respond due salesman said he would be paid this week and if cancell he dont need to be paid. I was told I could cancell or change order due to insurance will not pay out for 1 or more months. I will go back in and shop once I have insurance money but if he dont get with me I will go elsewhere due to it was alot of furniture I want to make sure he knows this I can't go till weekend to cancell. Due to he in Cordova I'm in Mississippi. So he needs to respond. Pam

I feel like I am not being taken care of fast enough to have my bed repaired or replaced. The bed was assembled with missing parts by the ashley delivery team, and now the bed has broken. I have waited almost two weeks to get a claim approved. And now, I am told that I have to wait another two to four weeks for parts to get delivered so that the bed can be fixed. Ive tried to work with them to give me a faster option. I've asked for a replacement bed, a temporary cheap frame, and even parts off the bed from the showroom floor, but all of this was denied.....so now I'll have to sleep on the couch for probably a month. I need someone from ashley to help me. My back is not enjoying the couch.

Larry was a great help!

MY EXPERIENCE AT ASHLEY STORE WAS A GREAT ONE FIRST OF ALL IM A 54 YEAR OLD LADY WHO HAS A KNEE PROBLEM. BUT WHEN STEP IN THE DOOR. THE STORE HAD WHEEL CHAIR ASSESSEMENT AND THAT WAS A THUMB UP FOR ME. BUT THE REPRESENTER WAS EXCELLECT MS. KENA AND MRS. KIM THEY WERE GREAT HELPER 👍 UP FOR THEMTWO LADIES.

Gail was so helpful and friendly. You also have an extremely large selection to choose from. Very good quality at great prices.

Ashley at the Wolfchase location was great and definitely informative about the product. Thanks again and I will see u soon for another living room set.

Friendly sales person. They have a nice selection of mattresses that don’t require a box spring and bed frames.

Everything was so good! I really appreciate you!

From Justin in sales to a quick delivery on a holiday weekend, start to finish it went perfectly! A repeat customer that will keep coming back!

This was a great place to get your furniture from. Gail was a great representative for Ashley.

The sales rep Lorena was very professional and pleasant to work with. Lorena possessed a great attitude. She got my sale finalized very smoothly.

Great Sales Team and Great Finance Team. Justin in Sales and Kim in Finance were just a pure pleasure to work with. The delivery guys were fast and friendly. Great experience and i’m officially an Ashleys customer for years to come.

Our experience with Justin and Kimberly was nothing short of amazing! They ensured we were satisfied and provided adequate details about our purchase! Please go check them out, you won’t be disappointed!

We had a nice experience with this store. The sales folks are very knowledgeable and provide great service. The delivery team was friendly and on time and took care of our installation.

Mrs. Kim Lupo-Johnson & Mrs. Gail Smothers were a great help and alway so nice and explained everything step by step!

Don't waste your time or hard earned money with Ashley Furniture. I purchased 2 new loveseats on 3/9/24 and one was delivered broken. I have still not received the replacement loveseats I ordered as of 7/1/24. I have filed BBB complaint and all they will say is we have no refund policy. ABSOLUTELY HORRIBLE CUSTOMER SERVICE EXPERIENCE. No two people you speak to tell you the same thing or can see each other's notes from previous conversations with customer. The business practices of this company are terrible. It's completely set up to screw the customer.

Great experience and great staff! They were very attentive, pleasant, and helpful as soon as I entered the door. I purchased a nice recliner from Ashley Furniture for my Dad, who lives out of state, and I needed him to receive it as soon as possible. The Ashley team made it happen with an Ashley store near him. My Dad loves his chair! 😊 I am very grateful!

Bailey went above and beyond to serve us at Ashley. She took the time to help show us the difference between different cushions, fabrics, models, colors, prices for our entire living room set including couches and tables. We had a lot of questions, and she answered all of them patiently, honestly, and with deep knowledge of her product. She even came in on her day off to help us finalize the transaction. If you go to Ashley, ask for Bailey and you won’t regret it.

Prompt Service! I love my mattress 😌 ☺️

Larry G. Was very knowledgeable and friendly. He found us just the right living room set.

We had the greatest experience shopping for a new sofa set! Kena was so helpful & took the time to help find something that fit our family’s needs. We didn’t feel rushed or pressured at all (like with other sales associates). We will definitely come back and ask for her!

Julius was excellent. He showed me a great feature with my new bed purchase that will improve my sleeping immensely. Great job!

Very sweet person and very helpful with my purchase

Julius was amazing and made it a great experience!!

Great service. Thank you Lorena

It was such an easy transaction. Service couldn’t have been more pleasant. Lee was extremely knowledgeable, friendly and professional. She was amazing! I end up purchasing two beautiful parson dining chairs. I can’t wait to pick them up. Highly Recommend!

My Ashley sales professional Lorena Cardenas, went beyond the call of duty in looking for a recliner with specific details. I was very impressed and thankful for such proficiency. Thank you AHS!

Justin was outstanding!! He was so informative and made sure to answer all of our question. We were able to get our sectional we wanted! Be sure to ask for him when you go! :)

Bailey always greets me with a smile and is VERY informative! Bailey will forever be my go to consultant!

I was surprised how helpful the sales people were, excellent job!

Our salesperson Gail was professional and very helpful. The Ashley store is well stocked with great displays of furniture and fitting accessories. We LOVE the lamps we bought!! We will be back to browse the store again!

Patrick is the man! Patient and helpful, we had trouble making up our minds but he stuck with us longer than I probably would.

Justin was great. He was helpful and knowledgeable about what I was looking for

Very knowledgeable mattress expert. Helped me make the best decision. Price below what I expected. Pleasant experience. Store was well laid out.

Went in window shopping for a king size mattress. Found one just as good for $300 less expensive at a different store.

Can I get my items first? I knew exactly what I wanted and the sales experience was a disaster. And we wait.........