Ashley Store Cordova, TN

Service was fast and friendly. They had an excellent selection, and the employees knew a lot about the products. Which made it easy to choose what you purchase.

Excellent customer service from Carey Arnett. She helped us to decide on the best sofa and recliner to meet our needs. Highly recommend her to anyone who wants to have a great experience when purchasing furniture.

Wow!What can I say, what a wonderful and remarkable saleman.Mr.Paul Williams help me out so much.He was so professional at what he does. I recommend him to any and everyone to get the job done.

Kena provided fantastic service. I will shop again.

Julius was fantastic and easy to work with

Great experience! Shannon was very helpful and knowledgeable.

Great service

Update: A nice lady contacted me from the Corporate office: Long story short. She apologized for the unprofessional behavior and bad customer service I received from the Cordova location. She said she would email Lee and let her know that I would be able to return the mattress pad. God is good and will not let His child be put to shame. So, who had the last laugh was me. You don't mess with a child of God and think you are going to get away with it. Lee and Justin definitely needs to go back to training on customer service. Everyone I told couldn't believe they talked to a customer like that. Good they work for Ashley's because any other company, they would have been written up or FIRED. The customers are the reason you have a job. If it wasn't for the customers, the company wouldn't survive. You lost a sale and money. I took my business to Rooms To Go and got Top Tier customer service from Amber. I received the worse customer service I have ever received in my life. I made a purchase in your Cordova, TN store Saturday.  I changed my mind and decided to go with a mattress a little less expensive. I contacted Michelle today to let her know I was coming back in today after work. She is the young lady who sold me the mattress and I also purchased an island for my kitchen. When I arrived at the store, she was working with a customer. I told her, I will sit and wait until she finish with her customer. A caucasian lady came by and asked if I needed any help.I informed her, I was waiting on Michelle.  She was very nice. Next thing I know, a black lady comes and state she is the Assistant manager Lee Conley.  I told her I was waiting for Michelle. She says well Michelle can't help you if you are doing a Return.  The way her demeanor from the beginning was just off.  I told her the price range I looking for. She automatically walks off towards the high price mattress in the back. I told her what my budget was and she kept asking. It was like she was just trying to make me just purchase something whether I really liked it or not. She was really unprofessional. After so long, I just wanted to return the items. I was willing to come back after my doctors appointment,  but the way her attitude was, I just canceled the entire order. Then she proceeds to tell me I can't return the Ver-TEX Queen, which I was never informed,  in that case, I wouldn't have purchased it at all. Her name is Lee Conley. She said it's just like underwear. I said, it’s been in my trunk since Saturday. It's never been opened. That doesn't make any sense to have me stuck with a $349.99  purchase that I will never use. I asked her for the corporate number, she told me " no" I said well you call corporate for me. She said, no she can't. So, when I saw a caucasian man Justin Holloway walk up, I said excuse me sir, can you call corporate for me. His attitude and bad customer service was worse than hers. They are the ones with the attitudes, but he said somebody woke up on the wrong side of the bed. I said no I didn't,  it had to be you. I told them they would feel the same way, if they were stuck with a $349.99 item that they don't need. He said, you are the one with no bed. I was like "wow" to myself.  I said I have a bed. This are the type of people Ashley furniture hire? I've NEVER RECEIVED and I have received bad customer service before,  but Ashley furniture your employees take the Whole cake. I said before I will never shop with your company again.  I gave you all another chance and this is the customer service I receive.  All I want is to return this item and not deal with this company again in life. If you all don't let me return this unused item, I will be reporting this to the new stations as well. Not a happy customer

Mr. Paul Williams was very knowledgeable and patient with assisting me with my purchases

I appreciate the selection and great customer service. Me and my mother were given plenty of time and space to browse; yet, our salesperson, Paul W., was immediately attentive whenever we needed help. He was friendly and very informative. I was looking for comfortable, family friendly designs, so I appreciated the selection and found just what I wanted. I am also very pleased that even though it is the middle of November, I will still have my items delivered before Thanksgiving!

Hi, I found some good Black Friday’s Deals on some of the red dot items. My experience would have been 5 stars, but my salesperson was unwilling to hear what I had to say about my experience, instead he went on to say that he has been doing sales for over 10 years, and what I had to add wasn’t important, he didn’t value what I had to say.😔

Very pleasant experience shopping here and would highly recommend it

Julius was so helpful, friendly and personable

Gail was fabulous! Quick and efficient furniture buying experience.

We were greeted as soon as we entered the store. The salesman was helpful, friendly and very professional. If you want a great shopping experience, visit this Ashley store. I will definitely shop again

Picked out comfortable recliner from store when got it from warehouse and home it tuned out to fell like you are sitting on piece of hard plywood Saved a month just to be ripped off. Don't waste your money

Shannon was amazing!

Bailey was great.Great selection and found just what I wanted

Great selection of furniture at a fair price, very helpful and knowledgeable staff

I had the pleasure of dealing with Mrs Deb. She very knowledgeable and helpful. She was so sweet and kind.

Julius was a great salesman

This was a great experience, sales associate Paul Williams was very professional and very knowledgeable about all things that surround Ashley. Myself and wife learned a lots from Paul and the manager on duty last night. Especially regarding your health and mattress. I’ll recommend everyone to go to Ashley’s furniture. Wow, what a great visit and had no problem spending over 10,000 dollars there last night. Thanks Paul Williams

When we were shopping the sales agent was very helpful however after purchasing the couch’s and trying to get the delivery set up they her was challenging. She told me to text her and not call but two different time of trying to reach her with no reply gut 2 to 3 days and ea time she would rtell me she was away and also would not give me a number to call or include me on the email with them as I asked I finally found a number on my own where I could deal with the delivery company . That finally worked out but the dates were later than the sales person originally told me. While the couch’s are great the communication was a struggle .

Julius was the best! Thanks to him we got both the couch we wanted and a great recliner. He is awesome and made a stressful process much more fun!

Justin was great and I will continue to do business with him. Hope u keep people like Justin. Thnx u!

I went into Ashley on my lunch break just to check a few things and see what was available. David and Justin did an excellent job assisting me and helping me decide on a purchase. I was extremely satisfied with my decision and the service I received.

Paul my salesman was excellent!

Justin was great! He was very patient with us—we came in right at closing. He was very informative and helped us a lot. Can’t say enough about him!

I encountered Kena upon arrival and she made my experience great! I was searching for home decor for my entryway and when I described what I was looking for she showed me a few pieces and helped me make my decision.

Customer service was great! I worked with Justin and he was very patient and funny. He helped me find furniture that I absolutely love and walked me through everything. 10/10 would recommend!

Our salesperson, Carey, was super helpful and a delight to work with. The process was quick and easy.

Everything was on point. The staff was soooo accommodating and I/We are satisfied with the service.

Justin and Mrs. Kim were great! They didn’t stop working with me until I got exactly what I wanted and it was a smooth transaction! Will 10/10 recommend and will be returning for future purchases!

Let me start by saying Patrick and DW were the best sale associates I have ever met very mannerable, respectful and very informative Patrick helped me find the person bedroom set for my daughter and I was approve thank you Ashley furniture

Friendly and knowledgeable sales Associate (Patrick). Great sale pricing on our kitchen table and 0% interest.

Julius was a joy to shop with, he was helpful, knowledgeable of Ashley’s products, he has gained a customer for life

Vontay was excellent, we had a wonderful buying experience! Not too hands on yet in touch enough with us to respond to any questions & point us in the right direction. Excellent!

Very fast and easy. Not a hard sell. Very friendly.

It is our first time in Ashley and we have a really good experience. We were assisted by Shannon Smith and I am completely impressed with his professionalism and customer service.

Kena was such a great host to navigate the store on Germantown Parkway. There will be photos to come when our pieces arrive in October. We are so excited to have our new sofa, loveseat and chaise. Thank you to Kena👏👏👏❤️

Gayle was very attentive. She was the only one to greet us and take the time to ask what she could help us with. Gayle is the reason we didn’t take our business elsewhere as planned.

Very friendly not pushy, let you take your time and feel comfortable with what you are buying.

Patrick was excellent salesman . If you need furniture go to him he’s the one❗️

Good selection of items and excellent service. Julius was professional and cheerful to work with. He was very helpful.

We received amazing customer service at Ashley's We can't wait to receive our new pieces

Great service and store.

Very patient and knowledgeable salesperson who help me to find the furniture that meets the best needs for my family!

Bailey my Sales Person was very patient, insightful, concerned for my desires, and a great listener. I will definitely come back to Ashley. And I will send friends and family to Bailey!

Great deals and quick service completing our purchase.

Kena was amazing. She wasn’t pushy. She was informative and let us browse before making our decision. The financing process was quick and easy. We will definitely use Ashley Furniture again.

The sales person Justin was absolutely fantastic to work with. My son and daughter in law just built a new home and needed furniture for every room. Justin was very knowledgeable and helpful with the whole process. He will be our go to for furniture needs in the future. I would highly recommend Justin and Ashley Home Store for all your furniture needs.

The sales person showed concern on my mattress choice but it's been 1Week since I heard from him regarding my sale. I had an store credit so he stated that Corp office had to approval before crediting my sale. I still waiting

Great service and wonderful customer service! Michelle B. was very helpful and very knowledgeable, I love my new couch. Highly recommend!!

Justin was wonderful, he helped us through all stages of our purchase. Will definitely use him again.

I had a great experience buying a loveseat at Ashley’s. Katherine was extremely helpful and knowledgeable.

We had a great experience at Ashley. Ms. Deb was super helpful. She allowed us to walk around and look for what we were wanting and she was available by text to answer any questions that I had! Great experience! 😊

Gail was very helpful and made the process easy and fast!

I enjoyed the experience, the sales reps were very professional and thoughtful of my needs.

Justin is a professional. He knows the product. I enjoyed my Ashley Store experience. Thank you Justin and Kim.

Buyers beware this company with take your money in store BUT IF YOU HAVD A PROBLEM YOU WILL BE TOLD THERE IS NO IN STORE REFUND takes 7-10 days To get your refund from corporate. And you will be put on hold after hold don’t Want to refund your money our purchase Was destroyed before it go on the truck And tried to deliver it and we wouldn’t take the junk BUYER BEWARE VERY SORRY CUSTOMER SERVICE NO management in the store only at corporate no refund in store stay away

Great experience with Justin

My wife and I went to Ashley Furniture to purchase a rocking chair. Upon entry an associate immediately greeted us, which was nice. She asked what we were looking for, and we stated ‘rocking chairs’. Immediately she made a face and stated they didn't have any there. However, we’d been there a few months prior while budgeting and planning and they did have exactly what we were looking for, so we thanked her and continued through the store. We got to the rocking chair section (which did in fact exist) and started going through them together since my wife knew exactly what she was looking for. The associate reappeared and told us we should have specified ‘indoor’ rocking chairs. My wife apologized and affirmed that we were indeed looking for ‘indoor rocking chairs’. We told her we would just be looking around and she wandered off for about twenty seconds. As we tried the selection of chairs, we noticed the associate creeping in and circling around us. Quick to comment on the colors and size of chairs we were looking at. I will note that she told us she was new, so we tried to be polite and patient. My wife found the chair she wanted but we weren't planning on ordering it just yet, just planning on getting the chair name and information so we could order it later. My wife asked the associate for details on how the payment plans worked and that’s when things started going downhill. Instantly, the associate swept us away towards her kiosk, telling us to just enter our information. I filled it out, thinking it would just be a quote as she gave us little to no guidance through the whole thing. My wife went over our

So far so good. Tara was very helpful and pleasant to deal with. Going back to store today to correct address for delivery.

Great customer service.

I have been dealing with the warranty company on my lift chair since May 21st 2024 they sent out the wrong part and here it is August and I still have not got this resolved also to add I'm handicapped and it's in the notes of the technician that come out I have not got anywhere with Ashley or with the warranty company

Patrick was patient knowledgeable helpful and very pleasant would trust him for more furniture

Our sales lady, Lee, was so friendly and helpful. We told her what we were looking for and she did not waste any time leading us to the perfect pieces!

Very professional, great customer service.

Customer Service was outstanding! Julius Davis my furniture specialist was awesome , big ups to Kim Johnson sales manager as well.

We found our new sofa at a great price and on sale. I told my kids and they bought a sofa set. Bailey was very helpful. We are all happy!

I went to the store to purchase two twin beds. The sales representatives, Michelle and Julius, were very patient and helpful. I was undecided about what I really wanted because what was online wasn't in the store. Julius and Michelle were attentive and comprehended what I was looking for. They informed me that they were able to order what I found online. Finding what was suitable for my twin boys was made possible through their assistance, which was invaluable. Ashley's team at the location is very nice and they work as a team. It's crucial when you're spending hard earned money on expensive furniture.

Justin was amazing! Very intelligent and helpful. Made the purchase quick and easy

Deb was the greatest sales person

I had an amazingly satisfying experience today. Julius was professional, courteous and a joy to do business with. My overall experience was very pleasant and I’ll surely do business there again. Got all my needs taken care of and MORE!

Shannen was wonderful to work with. Very knowledgeable. Helpful without hovering. Will be back and ask for him

My salesman “Larry” was very patient and extremely pleasant and helpful. I bought the same day!

Bought an extremely expensive sectional from this store and they failed to mention that the actual couch was springless, but more of a trampoline style structure. One year in and the couch has been repaired twice and the warranty has expired. I am not left with a sagging couch with horrible customer support

Bailey was wonderful! She took her time and answered every question we had. We never felt rushed or pressured to buy anything.

I had picked out furniture due to I had house fire, everything fine in store. I emailed salesman after talking to my insurance they advised me to cancell order due it was upgraded furniture more than allowing and one thing I purchased turned out salvageable so I don't need. I emailed salesman twice to tell him I was canceling order to please respond he has not responded. I am going in person to cancell order advised my insurance but would still like him to respond due salesman said he would be paid this week and if cancell he dont need to be paid. I was told I could cancell or change order due to insurance will not pay out for 1 or more months. I will go back in and shop once I have insurance money but if he dont get with me I will go elsewhere due to it was alot of furniture I want to make sure he knows this I can't go till weekend to cancell. Due to he in Cordova I'm in Mississippi. So he needs to respond. Pam

I feel like I am not being taken care of fast enough to have my bed repaired or replaced. The bed was assembled with missing parts by the ashley delivery team, and now the bed has broken. I have waited almost two weeks to get a claim approved. And now, I am told that I have to wait another two to four weeks for parts to get delivered so that the bed can be fixed. Ive tried to work with them to give me a faster option. I've asked for a replacement bed, a temporary cheap frame, and even parts off the bed from the showroom floor, but all of this was denied.....so now I'll have to sleep on the couch for probably a month. I need someone from ashley to help me. My back is not enjoying the couch.

Larry was a great help!

MY EXPERIENCE AT ASHLEY STORE WAS A GREAT ONE FIRST OF ALL IM A 54 YEAR OLD LADY WHO HAS A KNEE PROBLEM. BUT WHEN STEP IN THE DOOR. THE STORE HAD WHEEL CHAIR ASSESSEMENT AND THAT WAS A THUMB UP FOR ME. BUT THE REPRESENTER WAS EXCELLECT MS. KENA AND MRS. KIM THEY WERE GREAT HELPER 👍 UP FOR THEMTWO LADIES.

Gail was so helpful and friendly. You also have an extremely large selection to choose from. Very good quality at great prices.

Ashley at the Wolfchase location was great and definitely informative about the product. Thanks again and I will see u soon for another living room set.

Friendly sales person. They have a nice selection of mattresses that don’t require a box spring and bed frames.

Everything was so good! I really appreciate you!

From Justin in sales to a quick delivery on a holiday weekend, start to finish it went perfectly! A repeat customer that will keep coming back!

This was a great place to get your furniture from. Gail was a great representative for Ashley.

The sales rep Lorena was very professional and pleasant to work with. Lorena possessed a great attitude. She got my sale finalized very smoothly.

Great Sales Team and Great Finance Team. Justin in Sales and Kim in Finance were just a pure pleasure to work with. The delivery guys were fast and friendly. Great experience and i’m officially an Ashleys customer for years to come.

Our experience with Justin and Kimberly was nothing short of amazing! They ensured we were satisfied and provided adequate details about our purchase! Please go check them out, you won’t be disappointed!

We had a nice experience with this store. The sales folks are very knowledgeable and provide great service. The delivery team was friendly and on time and took care of our installation.

Mrs. Kim Lupo-Johnson & Mrs. Gail Smothers were a great help and alway so nice and explained everything step by step!

Don't waste your time or hard earned money with Ashley Furniture. I purchased 2 new loveseats on 3/9/24 and one was delivered broken. I have still not received the replacement loveseats I ordered as of 7/1/24. I have filed BBB complaint and all they will say is we have no refund policy. ABSOLUTELY HORRIBLE CUSTOMER SERVICE EXPERIENCE. No two people you speak to tell you the same thing or can see each other's notes from previous conversations with customer. The business practices of this company are terrible. It's completely set up to screw the customer.

Great experience and great staff! They were very attentive, pleasant, and helpful as soon as I entered the door. I purchased a nice recliner from Ashley Furniture for my Dad, who lives out of state, and I needed him to receive it as soon as possible. The Ashley team made it happen with an Ashley store near him. My Dad loves his chair! 😊 I am very grateful!

Bailey went above and beyond to serve us at Ashley. She took the time to help show us the difference between different cushions, fabrics, models, colors, prices for our entire living room set including couches and tables. We had a lot of questions, and she answered all of them patiently, honestly, and with deep knowledge of her product. She even came in on her day off to help us finalize the transaction. If you go to Ashley, ask for Bailey and you won’t regret it.

Prompt Service! I love my mattress 😌 ☺️

Larry G. Was very knowledgeable and friendly. He found us just the right living room set.

We had the greatest experience shopping for a new sofa set! Kena was so helpful & took the time to help find something that fit our family’s needs. We didn’t feel rushed or pressured at all (like with other sales associates). We will definitely come back and ask for her!

Julius was excellent. He showed me a great feature with my new bed purchase that will improve my sleeping immensely. Great job!

Very sweet person and very helpful with my purchase

Julius was amazing and made it a great experience!!

Great service. Thank you Lorena

The customer service was amazing and the boho deal could not have come at a better time!!! I will come back for more furniture!! I would rate them as a 5 out of 5

It was such an easy transaction. Service couldn’t have been more pleasant. Lee was extremely knowledgeable, friendly and professional. She was amazing! I end up purchasing two beautiful parson dining chairs. I can’t wait to pick them up. Highly Recommend!

My Ashley sales professional Lorena Cardenas, went beyond the call of duty in looking for a recliner with specific details. I was very impressed and thankful for such proficiency. Thank you AHS!

Justin was outstanding!! He was so informative and made sure to answer all of our question. We were able to get our sectional we wanted! Be sure to ask for him when you go! :)

Bailey always greets me with a smile and is VERY informative! Bailey will forever be my go to consultant!

I was surprised how helpful the sales people were, excellent job!

Our salesperson Gail was professional and very helpful. The Ashley store is well stocked with great displays of furniture and fitting accessories. We LOVE the lamps we bought!! We will be back to browse the store again!

Patrick is the man! Patient and helpful, we had trouble making up our minds but he stuck with us longer than I probably would.

Justin was great. He was helpful and knowledgeable about what I was looking for

Very knowledgeable mattress expert. Helped me make the best decision. Price below what I expected. Pleasant experience. Store was well laid out.

Went in window shopping for a king size mattress. Found one just as good for $300 less expensive at a different store.

Can I get my items first? I knew exactly what I wanted and the sales experience was a disaster. And we wait.........

Fantastic 👏

My furniture is not being delivered until later so I can't comment on the quality but Larry Golden was amazing to work with

Our experience was a great one! Our salesperson, Lisa, made our purchase process a simple one and answered all of our questions with ease. We will definitely be back!

Kena was excellent! Everyone was great and the pricing was fantastic!

Thank you Patrick V. for taking care of us at Ashley Store . We appreciate the extra effort in finding a great deal so we can get our kitchen table and chairs and our bedroom lamps .

Great buying experience without high pressure sales tactics. Justin Holloway was very knowledgeable and personable. Recommend this location and will return for future purchases.

Julius was absolutely AMAZING helping us pick out the perfect sectional and table to go with it. He answered all my a million questions. He even helped me move the table I liked next to the couch so I could see how they looked together. He was all smiles and kindness. I also appreciated that he didn’t hover over my boyfriend and I when we were trying to discuss what we wanted. Excellent service! Definitely ask for him if you are shopping for furniture.

A great experience!

The salesperson was so nice and friendly. She was knowledgeable The price was ok also. I will be back.

I had a very good experience with Paul. He was very helpful and went the extra mile to make sure all my questions were answered.

Didn't like the idea of ' must purchase ' mattress pad cover in order to have ' warranty 'on new mattress!

I was helped by Ms. Gail Smothers who was very patient and helpful while I looked over the office desks that were on the showroom floor. After I decided on my purchase, Ms Smothers made sure that my discounts were applied to my purchase transaction.

Thought everything went well while in store. Once delivery time, items received that I did not need for my bedroom set. Took an entire week to get that sorted out and I'm still waiting for my refund. The salesperson was more concerned with adding items to my order that I didn't need, than making sure everything was correct.

Bought a QUEEN size mattress a year ago and the quality is just not there and they sent out an technician (Samuel)for an inspection and his findings were the mattress does not qualify for a replacement but mind you the mattress sinks and has NO SUPPORT only after a YEAR? ..WHICH IS REALLY POOR QUALITY MATERIAL EVIDENTLY. Finally found out Ashley Furniture is not quality product and manufactured on the level of IKEA furniture, which is cheap materials being used. I talked with so called corporate people and they aren't trying to honor my complaint about their product. And beforehand spoke to some store management and he claims he would discount the price towards a box spring. with another purchase...I DON'T NEED A BOX SPRING I NEED A REFUND . So I strongly suggest if you want quality product and SERVICE Ashley IS NOT THE PLACE FOR IT

Will did a great job helping us with everything we needed! Very smooth process! Thank you!

I was helped by kjones she was very patient and worked with me. She made me feel comfortable and didn’t rush me or force me into anything. As far as the customer service it was great. I’ll have to review the couch when it comes in I hope my service with the furniture is just as good as the customer service. I will insert pictures on a second review for that.

Salesman was very knowledgeable; very helpful without being overbearing! Store was easy to move through even with a transport chair; love the furniture we selected! Excited to get it home!

Very happy with our experience!! Gail is so sweet and she made the whole process easy for us!

Worked with Larry in the Cordova, TN office. He was very friendly, knowledgeable and helpful.

Justin was extremely helpful in finding the right pieces for my very specific needs. He spent a significant amount of time with me, keeping me from feeling rushed to make my decision. It was a very good experience.

good store helpful workers

Debbie was great help!

Thanks Ashley for a great experience. I believe I checked out every reclining set in the store before finally making a decision. Everyone there was patient.

It so sad that people will take advantage of people these days. Deborah you should be ashamed lying to a customer for your benefit is so degrading. I have bought probably through the years over $30,000.00 worth of furniture from y’all but I nor anyone I know will buy from this store again.

I appreciate them for making it right with me

Justin was very knowledgeable and no pressure. Great experience.

Really great !!!!

Patrick, who was our sales person, was outstanding and very helpful with any questions concerns. Quality of the merchandise is outstanding and very comfortable. The delivery gentlemen, KevonJurden and Marquet Richardson, were kind and polite and did an outstanding job in assembling all the merchandise.

Best Customer Service I’ve had anywhere in a long time!

I went to the Ashley Furniture in Cordova on Germantown Pkwy for a mattress. Justin did a fantastic job. He has Superb customer service, very informative, and also went above and beyond with how the technology worked on the mattress as well. I highly recommend him when visiting this store, not only for mattresses but for everything else as well.

Justin was phenomenal can't wait to work with him again! He listened to what we wanted and he delivered

If I could give 0 stars I would. I ordered a sectional couch with delivery scheduled for last Friday. The team said the couch would not fit and took it back to the show room. I went back to the showroom to pick a different couch and scheduled the delivery on Tuesday. I had half of the sectional delivered in boxes, thrown in my living room. (I was missing 2 other pieces and had paid for white glove delivery with includes putting it together). They offered to deliver and put the pieces together THE NEXT FRIDAY. When they showed up the next Friday the delivery team threw the pieces in the living room again. When I told them I had paid for them to put it together they told me “they don’t do that” and left. An hour later they called and said “we are on the way back to put it together”. By that time I had already done it myself. Customer service and hospitality here is non existent. You would think fixing a problem caused by a company would be resolved as quick a as possible. The delivery team is rude and unprofessional. When buying furniture, literally go anywhere else. Don’t waste your money.

Mr.Jermaine Harris makes it worthwhile to consider shopping at Ashley’s, if it’s not him I won’t purchase anything!

Shannon was the most helpful and even went the extra mile for me to get my items delivered as fast as possible! DSG is the worst Ashley Furniture experience EVER!!!!!!! The corporate operations center expressed no remorse for screwing my order up, delaying delivery on the items I purchased, and showing that I indeed paid for the items for over a week! The store reps (except Shannon-very knowledgeable) had no clue how to fix it, they wouldn’t escalate my call in corporate and I was KIND the entire time!!!!! Not a single, “sorry about that buddy”. I mean they gave me absolutely nothing!!! I will never shop with the group ever again. I wish you the best of you do.

Highly recommend this place, 10/10 they will surely make sure you leave satisfied and giveaway the best deals! If you’re looking to make your house a home come shop here for your furniture

This store sucks. Customer service is horrible. My mom purchased furniture from this store. It was delivered damaged THREE months ago. Their score should be -1!!! Customers deserve better!!

Ashley Furniture has high quality furniture and a range of styles. My salesperson Julius was very helpful and explained the different choices they had in Recliners. And delivery was reasonable and quick.

Good staff and very clean place.

Jermaine Harris was wonderful he was patient and helped me big time!

Great experience

we've been shopping at Ashley for years and have been very satisfied and pleased.Today we went back to Ashley to buy more furniture and our salesman Justin Holloway was very helpful and knowledgeable with everything we had to buy.

Patrick was extremely helpful in helping me take care of everything online and picking up items at the warehouse. Thank you for your help Patrick! Kerri

Friendly, helpful staff. Probably need to hire more so each person isn't dealing with so many customers at once.

We had a great experience with Shannon today, the couch is so comfy and cozy. I can’t wait to have it delivered.

Julius Davis is the BEST salesman at the Cordova location! Ask for Julius because he is knowledgeable about the products that are sold at the store... Great personality!

I've been at the Cordova location many time & purchased pretty much all our furniture there. They are always kind and helpful. Today Justin Holloway was the sales associate that helped me. He was very knowledgeable and efficient. I didn't have to wait long for him to do the paperwork. I highly recommend Ashley Furniture in Cordova and Justin!!

Bailey is always a great help full of patience and knowledge

My experience was excellent… I had the best salesman with a great attitude…

Kena and Kim were great. They worked with me to find the best option to fit my budget.

Justin was absolutely incredible and helped us find a great couch!!! He listened to what we wanted and knew the products very very well. Overall we had a great experience!

Great customer service

Larry G. was our sales person. He was very helpful and patient as we selected the right furniture to meet our needs. Thank you for helping to complete our son's bedroom!

Julius was a joy to work with. He was very professional, has a great personality and simply wonderful. Our business with Ashley’s Furniture will always go to Julius.

Great Customer service

Justin is the best

All was great Gail was fab... however as a franchise you have chosen not to allow the use or the home synchrony card this was not convenient at all.. I came to Ashely because I know you took this card... not

Customer service was awesome. Cass was very attentive and helpful. It's always a pleasure when going to Ashley. I always spend more than intended.

Great experience. Was met at the door shown what I was interested in and transaction was quick and easy. Furniture was delivered as expected. Great experience.

Really appreciate the professional service. Delivery crew was amazing.

Patrick and Leeta were very authentic in asking about our sleep habits, patterns, etc. while mattress shopping.

Very helpful and polite staff every time.

Searched online for a few different mattresses & had a couple picked out. Went in & showed Larry the one I had in mind & he set me up with a better mattress. Larry was very informative on everything and very thorough. Can't wait to get my new Sealy mattress & adjustable base!

The team was extremely helpful!

Very professional sales staff what a great experience

Knowledgeable salesperson A pleasure to work with

I don’t feel I should have to purchase white glove delivery for 79.99 just to have option to return my table when you didn’t even have one in the entire store for me to view. Plus, if it it arrives damaged I should be able to return it anyway without this extra expense. I’d like for you to offer to credit it back & state that I can still return item. It’s not fair to consumer in any way.

I don’t even know why I got this. I tried to get information about a bed and didn’t get it.

Salesperson was extremely friendly and knowledgeable!

Great showroom. Attentive staff. Gail helped me get a great deal on kitchen furniture. Only con is that restrooms need to be updated.

Justin was polite, informative and sensitive to our specific interest. We enjoyed our experience in the purchase of a reclining loveseat. We will visit again to check out any other future purchase need. 🤗

Salesperson gave me paperwork concerning mattresses after I told her that I was looking for barstools. I left them there as I exited the store.

Mr Golden was outstanding. I appreciate the fact that he seeked out my ideas and once he presented me with several options, he gave me the time to make my choice. He wasn't in a rush to make a sale.

Great experience. Highly recommend

I had an issue with my online order with Ashley and I could not purchase what I desired. I went into the store on a Monday evening and Justin helped me. He asked my style of choice and brought me right to some similar options that I went ahead and purchased! He was kind and very patient with me. Thank you Justin!

Larry was really nice and Kind

Debbie was exceptionally helpful and very kind.

Quick and easy. Came in late with my wife on a Saturday night after we got tired of cleaning our old sectional and spoke with Julius about what we were looking for and he made a great recommendation that we decided to go with. The 0% financing was also nice

Lee helped me and my wife the whole way. We were torn between two different sectionals and she was very helpful in helping us weigh our options. We ended up purchasing the first one we looked at, added an additional section, and the coffee table that opens as well. Chuck helped us at the payment stage will Lee moved on to someone else that needed assistance and he got us taken care of and also let us know about the protection plan which we added on to our purchase as well. Dealing with folks like then makes you feel a lot better about spending that amount of money when you're dealing with nice people. Will definitely Italy be returning when we decide to update our bedroom or kitchen furniture next.

very nice store. Good team. Salesman Paul - outstanding l.

Debbie Robinson was Fantastic. She went above and beyond to make sure I was taken care of. I look forward to her help again in the future.

We had our sofa and loveseat tentatively selected before we arrived at the store. Our salesperson, Shannon Smith, helped us find what we wanted and adeptly handled all of the details of our purchase. It was a pleasant experience.

Bailey was very helpful! I was looking for something and they didn’t have it in store but she was so nice and helped me very quickly!

This experience was by far better at the Cordova store then it was with the Southaven store

They were so helpful and help me find a great mattress that worked for me.

Jacqueline was very helpful

Very friendly and helpful. Found exactly what I needed.

Great 👍. Very helpful. Answered all our questions.

The saleswoman was awesome. She helped us make the decision but competing against the other furniture store.

There’s always great selection, quality, and in many years- the store never disappoints. The buying process is easy, and Gail was a pleasure to work with. She was patient, attentive, and made sure we had everything we needed.

Wonderful customer service and expertise on items with Jackie and Jermaine. They are both phenomenal.

Service was great! Lee Conley was very professional, had we in & out in very little. She knows her business. Thank you

Very pleased with customer services Mrs Lee is very professional, very knowledgeable on everything at Ashley.

Tim provides great customer service.

Great selection and knowledgeable, friendly staff. All aces.

I was impressed by how friendly and helpful the sales staff was. And I really liked the program they have that gives kids a free bed. I would recommend them highly

Fine selection of furniture.

Every person that worked with us was very nice and extremely helpful. We came into the store multiple times, with different people in our party. Great experience.

Great experience! Bailey was super helpful, knowledgable, and friendly. Best furniture buying experience to date!

Met with Shannon Smith. He gave excellent service with helping us decide which sofa would be best to buy. Very pleased with our visit.

Wonderful! Gail was terrific. Took my info and found what I needed. I was very pleased with my shopping experience!!!!!!

Sales person was no pressure and very informative.

The salesman Paul was great!!!! The pricing was a little too high. Overall experience was good!

Very nice store!! Staff was friendly and helpful. Highly recommend 👍

This was the easiest furniture shopping experience I’ve ever had. Shannon was very helpful. He was there to answer any questions we had and didn’t overbear us when shopping. Definitely recommend!

Pual was extremely knowledgeable and help

I hit the furniture jackpot with Patrick at Ashley Furniture in Cordova! He's like the furniture whisperer—super patient, detailed, full of suggestions, and practically a mind reader when it comes to knowing my needs. If furniture shopping were an Olympic sport, Patrick would take home the gold! 🏆 Highly recommend requesting him for the any and all furniture needs! If the quality of the furniture is anything like Patrick then this could possibly be the best purchase ever! Can't wait for my delivery! #PatrickRocks

I was given a time the delivery would be here and the truck showed up almost to the minute. The crew was very professional and worked quickly. Great job!!!

Gail is fantastic! Enjoyed working with her both times

Shannon was amazing to work with. Helped me from a distance away to complete my order. Great job!

Jermaine was such a wonderful salesman. He made everything pleasant and he was quite professional. He followed back up to ensure that everything was taken care of.

Patrick was awesome, and very knowledgeable about all the features of the variety of mattresses. We are so pleased with our purchase!

Our sales rep was very knowledgeable. I told her what we were looking for and she knew exactly what we wanted. Very patient, didn't rush us into making a decision. Nice place to shop..

My salesman Paul was extremely patient and easy to work with. He was very informative and professional. If I should need other things I will definitely ask for him. Thank you Paul for a great and easy experience.

Sale’s Professional Paul Williams and Sales Manager Kim Lupo -Johnson will get you right on whatever idea you got in mind if you ever stop at that location ask for one of them

Very good!

Salesman was very professional, helpful and educational

Polite, patient e, knowledgeable

This was the first time to visit an Ashley store. Interest was finding a bed set from search online. The sales person had the store set and after viewing got us set up for payment and future delivery with no problems. ========= ***** 2nd review 5stars - recliner purchase Via email and texts with my sales person, able to process purchase online. Thanks for the help and your time working with me. ========

Mr.Paul Williams and Mrs Kim Lupo-Johnson made me feel good about my purchase even though I had to finance for less than perfect credit they didn't make me feel bad!

Everyone was friendly and helped us find exactly what we wanted

Good customer service and atmosphere

Ms. Jacki Fletcher was so sweet and helped me find the perfect bedroom suits for my children! If you are looking for a wonderful and kind salesman I recommend Ms. Jackie!

(Translated by Google) No, the attention to Clinton is very good. (Original) Noes muy Buena la atension al Clinton

Great experience! I found exactly what I wanted so quickly. The sales lady was friendly and helpful!

Very nice great customer service, have great prices as well. Ask for Larry when you go he will make sure you’re taken care of !

Salesperson was knowledgeable, helpful and worked to give us the best price. After stopping at 3 different stores previous to our coming to Ashley, it was great to finally find a store with great service!

Beautiful experience, Bailey my sales person was very helpful and got me the best price on exactly what I was looking for. Highly recommend, customer service is outstanding! Oh, nice furniture and good selection, also.

Great customer service. Salesman was very friendly and knowledgeable about furniture.

Justin was probably the most helpful sales guy I have run into in a long time. He was not pushy at all and answered every question we asked. Very Profesional. I will be back to buy again.

Our salesperson, Jmeia Fields was very knowledgeable, helpful, and friendly. Although she's a new employee, she's super smart and an asset to your store!! I hope to purchase a couch that I love with in the next few months, but only if Ms. Fields is my salesperson!!

Patrick was most pleasant & knowledgeable. Great customer service attitude.

Sales person, Jermaine, was very attentive, knowledgeable and patient. Delivery was on time and the automated delivery notices were very helpful! I am happy with the furniture - good value. Great experience!

Delivery guys were right on time and very friendly and courteous… no problems at all

Sales person was very professoonal and did an excellent job selling the product. The on duty mananger was a sweet heart.

Tim C. was great to work with! He handles us like family and we’ll definitely ask for him on future purchase's!

Gail was a wonderful help picking out furniture for our house and will definitely be doing more business with in the future.

Larry was very attentive and awesome.

The customer service was excellent. The Store Manger worked with me, and he was amazing.

Jmaia was great to work with, she was so patient and helpful.

Our salesperson was amazing. No pressure showed us everything we wanted. Manager treated us very good and we will definitely go there for future needs.

The couch was sat up nice, good timing, but y’all left a sectional is which I’m confused about

Gail was very informative and prompt. Lead us to areas we were interested in. And above all not pushy.

Omg... I Ashley they really put the customers first

Been in the store on several different occasions. No one ever spoke or even asked if I needed help. 2 different salesmen in the past couple of months and 2 bad experiences. I Will continue to purchase at a different location from this day forward.

Looking for a replacement furniture for my son's bedroom that was destroyed by an automobile.

Screw Ashley furniture.. I will never use them again.. They will tell you what you wanna hear to try and make you happy but in reality nobody knows anything about your order. My wife and I have waited months and months for two end tables and a coffee table. They will call you and tell you that the order is ready and to schedule a time and date to deliver BUT THEY WONT CALL YOU AND TELL YOU THAT IT HAS BEEN POSTPONED!! I have taken off work so many times the last couple of months to be home for the delivery and nobody ever shows.. I should have learned by the second go around but I still gave them the benefit of the doubt. “Don’t buy from Ashley”

Very good service. Helpful

Furniture terrible quality and Extended Warranty is a joke. Furniture less than 3 yrs. old and Warranty doesn't cover "that part" of the loveseat. Don't waste your money! I called Ashley’s store, I called the extended warranty and I went to the store to ask for help. I have been courteous and nice. When I went to the store, I was asked to leave. I wasn’t told they were sorry I’ve had a bad experience and they didn’t offer to help me. They asked me to leave the store. That is the type of company they are. I am going to continue to share my experience with everyone I can. There are 2comments on my review but I can see only one. I am guessing it is Ashley’s replying that I can’t see.

(Translated by Google) Very good service and interested in offering the client what suits their needs (Original) Muy buen servicio e interesados en ofrecerle al cliente lo que se adapte a sus necesidades

Our sales associate Tim was very helpful and worked with my son to find the best fit for his finances and price range. Very patient and accommodating.

My wife and I got great service from Julius!

The furniture is not worth the price. They are price gouging for low quality furniture.

Great salesman, nice selection, but a larger selection with more variety would have been great!

The sales employee, Julius,was very helpful and friendly attitude.

Gail smothers .. did a great job.. great customer service.. A1 .. she helped accommodate for what we wanted and was answering everything needed .. also helped us with the purchase..

Tim conley was very helpful and a kind gentleman that helped me find the table I wanted and was very informative I appreciated his help alot!!

It was a great experience. Wasn't pushy. Very funny.

Had a great experience today shopping for a mattress. Gail at the Germantown parkway store was very helpful and knowledgeable. Great, friendly service. Also got me in and out in no time. Appreciate you Gail!

Great and helpful service.

Gail did an awesome job. I had been in the Winchester Rd store a couple weeks ago. Even the manager on duty didn’t know her product. This was a far different experience today!!!

I would like to give a shout out to Paul, the mattress guy. He took care of all my needs and showed me a wide variety of beds and mattresses. The bed, mattress and night stand was exactly what I wanted and needed. And a big thanks to the delivery team. Everything was put together and set up exactly like I wanted. Next time I’m looking for furniture my first stop will be Ashley!

Excellent service

Great experience. Awesome staff.

Went looking for a sleeper couch. One guy admitted they were short staffed but said he could help. Asked a question about a product and he said he would be back with price since it was not clearly marked. Never came back. Looked up the price on line while waiting. Next person come by and told us a price and it was $100 more than the on-line price. They may want to work on providing better automation to staff to find accurate info.

We walked in just to kill some time before dinner reservations. Patrick assisted us in looking at sectionals and was not pushy and made our experience relaxing. After dinner we returned and ended up purchasing the sectional (totally unplanned for our day) and they stayed even after closing to help us to complete our transaction. Thanks to Jermaine and Patrick for our new couch and fantastic customer service and experience!!

We went looking for a sofa and love seat and Nick led us to just what we wanted but also showed us great options but let us decide. No pressure just honest help to our questions . We will be back.

Rachel was very kind and we got a good deal. Manager was also very kind. I can’t remember his name.

Kim and Debbie are as awesome helpers , will be back

Please go see Justin; he did an amazing job and gave superior customer service! Justin as very knowledgeable about the financing plans, deals, and the type of furniture we wanted. I came i to buy living room furniture and Justin delivered!

Great experience with Mr. Tim. He was very personable and knowledgeable. He got us the best deals & was very helpful throughout the process.

Great friendly informative staff. Great incentives to purchase

My sales associate was very attentive and gave excellent customer service. Thanks Jermaine🙂

Lee was great! In a short period of time, she has helped me to furnish my entire home with some great selections. She is always patient and helpful and offers many great suggestions to fit your space and budget. She is a pleasure to work with and I look forward to shopping with her again soon!

bought a $1500 king size mattress, picked it up from the warehouse, bought it home and it was 3" shorter than my king size mattress frame, after a month of contacting ashley sending pictures and just generally being ignored and beaten around the bush, they have a "furniture inspector" come to my house and say there was a manufacturers defect and that ashley will be contacting me for a replacement, after 5 days of no call i decided i'd try my luck calling them again, well as luck would have it Ashley's approvals department said the techs report wasn't specific enough for a replacement so i'm just SOL on a $1500 mattress. Garbage customer service, garbage warranty claims, garbage approvals department, and for some reason even though they have a store in every part of this city, outsource everything to people that aren't from around here, don't care to help, and just genuinely have poor attitudes

Great customer service

Great experience! Larry worked with us to get us the best possible deals. Highly recommend!

Justin is the best!! Thanks for making sure we got exactly what my daughter wanted for her bedroom set!!!

Quality furniture, most of it is in stock. Gail Smothers really helped me finding the right pieces. Thanks.

I was in the market, getting ideas for my new place and Neal my sales person was very professional, friendly and knowledgeable about the products.

Had a wonderful experience with purchasing and delivering . Ordered Saturday, delivering was Thursday . They send a map for you to check and keep up with your delivery time. They also call when they're on the way. It took no time to go the furniture in. They were quick and professional. I would absolutely recommend them.

They really worked with me and I appreciated it!

It was easy. We just picked out a recliner & Ms. Lee Conley helped us. Fast & super nice to work with. She got us a great deal & made us feel at home.

It took 5 months to receive my order, and now I find out that the sells person lied about the type of material the the items were made of.

Justin was so helpful and went out of his way to assist in finding two knightstands! Highly recommend this Ashley Furniture Store and Justin!

Our salesperson Paul was very helpful in finding us the best deals on our new furniture. There is a lot of very nice furniture to choose from at this Ashley furniture store location. Thank you. Dylan and Zoey

Went straight in, found what I wanted, they loaded it in my car and I was home in 30 minutes. Great experience and Jermaine was sooooooo nice!!!

We had a great experience shopping for a leather recliner. Had a good selection to choose from.

Rachael and Lee were amazing!

Larry was very patient and pleasant to work with.

I bought furniture in the beginning of July and here it is September going into October (going on 3 months) and my furniture isn’t put together. When the delivery guys came to deliver my furniture they didn’t have the correct screws and claim they would come the following week to put it together. I was given the run around that someone would contact me, someone will be there next week, well everything is backed up and every excuse possible just to shut me up. I tried returning the furniture but they have a “no return policy” and also they had the audacity to hit me with a late fee. I will NOT recommend this company to my worst enemy!!!

I loved it! We were allowed to come in and look around without someone rushing us to make a sale! They sales rep that helped us buy our couch, Mr. Conley, was amazing! Very great conversation and he kept it real with us. We will definitely shop with him again!

Very courteous sales associate. I came in, I knew what I wanted he showed the pieces to me. Wonderful experience.

Our sales person Patric was the absolute best. He made us feel like the only customers in the building. I would give him 10 stars.

Larry, our salesman was awesome. He was patient with us and worked with us to get the furniture we wanted. Great experience!!

Everyone was nice

The gentlemen who made the delivery were very courteous and efficient. Our salesperson was also thorough, down to earth, and personable. We had a great experience from window shopping to enjoying our new sofa at home!

Saleman was very friendly and eager to help.

Excellent shopping experience. Ms. Lee was so helpful and kind. She was able to help us find exactly what we were looking for.

The store associates were very helpful n assisting me with the purchase n delivery n made sure everything was satisfactory before me leaving the store!😊

I’m having trouble getting to a real person with some delivery issues. The automated schedule is annoying

I purchased a recliner from Ashley's on August 22nd. It was delivered on the 28th. After delivery discovered the chair was broken. Called and reported. It has been a total mess to get the chair fixed. Very poor communication from Ashley's. We were told a tech would be out on Sept 9th to do repair. Called today on the 9th, they claim no work order. Unbelievable

Rachael Motten was very helpful to find the type of sofa we were looking for. She was very knowledgeable of the styles of furniture and patient as we decided on which was the right one for us.

Great experience. Very knowledgeable sale consultant “Julius” that was able to answer all of our questions and provide specific details about the items that were interested in.

The staff was great.

My shopping experience was wonderful today. My sales lady Ms Gail Smothers was so helpful. I went in today looking for a mattress and she helped me find a perfect one for me. It will be delivered on Friday and I look forward to getting a good night's rest. Thanks Linda Jackson

We had a wonderful experience purchasing our mattress. We had not purchased a mattress in a very long time and they have changed. We had several questions about different mattresses and Gail was very knowledgeable. Very pleased with our experience!

Ronnie White was professional, patient, knowledgeable & proficient !

Thanks to Debra, we were able to make an amazing purchase. She was very professional and most pleasant to work with. I am sure we will be back soon!

Patrick is very knowledgeable about the mattresses and furniture offered. He genuinely listened to my needs and helped me make great selections. I'm excited to have my furniture,mattress and frame delivered! I would recommend Ashley Furniture and definitely ask for Patrick.

Bailey was very helpful and had such a wonderful personality. She listened to my needs and my issues and was able to find me exactly what I was looking for. Bailey was not pushy or trying to sell me something that wouldn’t work for me. If you are looking for new Furniture please ask for Bailey at Ashley Furniture she is the Best!!

Shady business practice of adding protection plan to ticket without any mention of it during sale. Had it removed and they increased the price of the furniture to offset the difference. Great American Home Store got our business instead.

Mrs.Lee was absolutely great in her professional and personable approach. She provided excellent customer service .

3 stars only because my bed was easy to put together. However gettin a mattress out of a box should NEVER be this hard! Im too tired to deal with this plastic monstrosity right now

Great !!!

Went to purchase a new mattress. Bailey Griffin is an expert. Answered all my questions and was very patient with me. Truly a great experience.

Kathy and several others of the Ashley’s team worked so hard to make sure I got what I wanted. I’ll do all my furniture shopping here.

We used Larry. He was great. We are super excited for a our couch to come in this weekend and will definitely be back for more furniture.

Associates were very helpful. Nice inventory!

Julius was really nice and sweet. He helped us with everything that we needed help with. Thank you!

Great customer service. Deb and Justin were very helpful with helping me and my wife pick out a sectional and mattress. Will definitely be recommending this store to our friends.

Rachel was outstanding! She took the time to show me all the options with the style that I had in mind. Thanks!

Gail was professional and customer centered. She continued to assist us until we found the right pieces of furniture. Now I pray that are items are delivered August 31, 2023.

Great customer service. Our salesperson was exceptional! His name was Julius at the 2385 N Germantown Parkway store!

Sales representative was excellent. I was able to purchase what I wanted hassle free. He was very helpful in assisting me and presented himself very professionally.

Sales rep was courteous and knowledgeable. If I remembered his name correctly, as I am bad with names, Julius handle the transaction with professionalism. He answered all my questions. On a scale of 1 to 10, he was definitely a 10. Thank you

Clean showroom with nice displays and very helpful employees

Rachel was very professional, patient and familiar with the items I purchased. She made my experience shopping at your business most enjoyable.

Interest deferred was advertised as 24 months. Just received first bill, and it says 12 months interest deferred. So to not pay interest my payment went doubled. They were kind enough to show a minimum payment that would take 18 years and triple what I financed. LAST Ashley purchase!!!!!!!!!!!!!!!

Justin did a great job. Happy with whole process. Nice furniture.

we purchase a set of recliner on the 25th of July 2020 with a 5year protection on it however the recliner mechanism went out in which they send a service technician out to service it which was ok for awhile but that's the icing on the cake the board of plank in which the mechanism was attached to got broken after about week of installation several techs came out but with different stories until few days ago the last technician inspected it and found out that that last technician that fixed the mechanism damage the board and on and off with Ashley HomeStore for a solution to this issue. We have to pay $130.00 for a technician to come out even though we have a 5 yr warranty that covers any service call but in order to expedite service we paid the service call but yet NO SOLUTION IN SIGTHDo they deserve any STAR I don't think so

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When I bought the item they were all accommodating. The item was missing one small but vital part I tried to go back to the store and retrieve one. They treated me like you already bought it. I'll never set foot inside this store ever again. You seriously need lessons in customer service. Especially since your items are high priced.

Great Staff and customer service.

Tim Conley was the sales person. Very professional I realized the quality of my purchase because of his explanation of its construction. That’s what sold me.

Both service and selection were great. We had plans on shopping around, but after we got there and talked to the lady there....we bought furniture there. Was a great overall experience and we never felt pressured to buy.

Enjoyed the service. I went in looking for specific items and service and left with a smile on my face, folder in my hand, and my head held high

This review is a warning to others. While the furniture is very nice but too expensive imo. Regardless of that, on a Saturday late April this year my wife and I toured this Ashley store looking for a complete bedroom set. The sales rep Julius was friendly and helpful while looking through the store. When we found a bed and set we were interested in Julius sat us down to go over pricing which started at around $14000 for the complete bedroom set a lot more than we were expecting…..after our sticker shock Julius asked us if we’d be interested in checking out if we qualify for an instore monthly payment plan. So we agreed ONLY to run my wife’s credit to see what options we may have. After a 30 minute wait, my wife and I decided its a lot of money, we approached Julius at the sales counter and informed him we need to think about. He told us we have until the end of the day if we decide to purchase. Later he texted my wife and we informed him we are not interested in the bedroom set its just too expensive we thanked him for his time. WE NEVER AGREED TO PURCHASE ANYTHING VERBALLY OR IN WRITING. For the next month Ashley bothered my wife at work numerous times about delivering the order WE NEVER AGREED TOO. She told them we never agreed to purchase this and to stop calling her at work. We assumed this was the end…wrong… this month my wife received notification from her bank that her credit score fell over 40 points and she had perfect credit. After researching this it turns out Julius at Ashley Home Furniture acted as if we agreed to a sale and a payment plan and reported my wife to the credit bureaus past due delinquent for $498.00! We never agreed to open an account and did not leave the store with any items nor did we receive any deliveries. This is FRAUD. She called the bank and reported this FRAUDULENT act by Ashley Furniture today. Damage already is done to her credit. Store management owes my wife a sincere apology and should deal appropriately with this fraudulent act by Julius and anyone involved For Ashley Management so you don’t reply “we have no record of you”. My wife has a different last name than me.

We were very happy with out visit and Justin was awesome In helping us find exactly what we needed.

Very friendly sales staff. Paul was great to work with and the delivery was smooth and quick

The gentleman I spoke with, was very knowledgeable and friendly. I highly recommend this store.

The worst furniture buying experience ever. I tried to buy 2 queen mattress sets for 2 new bedrooms. I told the salesman (Holloway) exactly what my needs were as far as product and delivery date. I insisted he check his stock to insure that everything I needed was in stock and available for delivery at the first available delivery appointment, at which he promised of August 12, 2023. As their credit card machine wasn't working, i paid by check at their insistence. 6 days later I got a telephone call from Ashley's telling me that the items I had purchased were not available and that they were at least 2 weeks out. I told them that I needed the mattresses before then whereas they told me to visit the store and get them to help me.I went the store and talked to a salesman (Mr. Holloway was not working) who referred me to the assistant manager, Mr. Harris. Mr Harris tried to at first switch the mattresses I bought to other mattresses which I was not interested in. He then told me that he would refund $1237. of the $1327. I paid. He deducted $100 for some mattress protectors which were given to me as free by Mr. Holloway in the purchase. I told Mr. Harris that he could have the protectors back, I never wanted them and they were still new, unopened in the original packaging. Mr. Harris refused and said that the protectors were not returnable. He insisted that I call their customer service number for help. I called their customer service and reached Chris, who refused to offer a last name. Chris was rude and abusive "It's your fault that you believed those guys and took those mattress protectors, you got scammed" he told me. I asked Chris where he was located and he told me Guadalajar, Mexico. He admitted to just being a hired subcontractor, not an employee of Ashley's. He became more and more abusive.I asked Mr. Harris speak to the store manager and was told he was out of town for 3 weeks.Mr. Harris left during the phone call and I had another employee retrieve him, at which time he came back even more rude. I asked him for the refund of my $1227. and he said he couldn't give me my money back, the money had to be refunded by the company "somewhere in Canada.". I asked him when I could get my money as the check had cleared my bank and they had my money and he shrugged his shoulders and laughed as he said, "I don't know."After leaving this Cordova store, I discovered the customer service number for Ashley Homestores in the U.S. The woman on the phone asked for my order number and identification then told me she could find no record of my purchase. She told me that the Ashley Homestore in Cordova was not a true Ashley Homestore and were only a licensed store, therefore they could do nothing about the problem. I asked her how I could tell the difference between a real Ashley Homestore and a licensed Ashley Homestore, she said I couldn't. I asked her if Ashley Homestore as a corporation condoned the business practices that I was describing which included lying to customers, bait and switch tactics and fraud, to which she replied, "Yes."I have since discovered the innumerable number of other customers on Yelp that have also been treated reprehensibly by this store and have discovered that Ashley Homestore has several class-action lawsuits pending due to their dishonest business practices. Good judgment tells one to avoid places like Ashley Homestore on Germantown Pkwy in Cordova, TN.

Very good Ms Deborah Robinson was most helpful and courteous

Lee was OUTSTANDING. She not only made me feel good about my purchase she made me feel good!!! I went in to buy a “big girl” bed for my 7 year old and left feeling like I gained a friend. Lee was patient when my daughter kept interrupting out of excitement. Lee made me feel right at home how could I not want to purchase something. She even remembered that I had been eyeing a rug when I initially walked in. Lee shaped my experience needless to say she’s a gem and I will be returning.

Justin was very knowledgeable on his inventory. He also tolerated my two year old who needed a nap by the time we were done! I have my whole living room suit delivered and set up in roughly two weeks! Big thanks to Justin at Ashley’s!

Very professional and my delivery was on time.

We got excellent attention and a very detailed explanation of the information given to us. Rachel was very friendly and super helpful. We will definitely be going back for our next furniture purchase.

My sales consultant was professional and knowledgeable. Ms. Lee made me feel confident in my purchase.

Easy to deal with the representative Explained well the advantage of the item

Awful experience we were told all mattresses came with a cover. Then at the checkout the salesman hands out the cover. We were never told it was going to be charged at $279.99. When we realized it was not free we then tried to return it. Only to find out IN STORE THEY DO NOT PROCESS RETURNS. So we were told to call a number were of course the first sentence is: “hey I was not the person who sold it to you I just handle calls.” Really that response!! Ridiculous. then I was told a supervisor will contact me back. They never called back. I will never buy here again. Also amazon has the same cover for $40. Overpriced and bad customer service

We had a great experience

Tim was so helpful and nice to work with

We had visited this store 2 months ago and Paul helped us feel like we could shop with no pressure to buy at that moment. He gave us all the info we needed and let us wander. Came back in just a day ago and he made the process seamless! Can not thank him enough for all his help! Highly recommend!

Rachell and Lee were awesome at helping us decide on a new mattress and so patient with my rowdy kids. Even gave them things to do to keep them occupied!

Mrs.Lee Conley, sales representative was awesome, patient and very informative and I really appreciated her for waiting on me and satisfying my needs.

There is something to be desired in the customer service department area... Since my experience started with a $12,000 purchase in 2018 you would hope that "catering" to customers would be a priority- not so much. Having been told my most recent furniture purchase would come assembled only to later learn it was not was very disheartening. Their distribution center is hidden and almost unfindable!! Maybe I will spend my next several thousand with a different company.

Terrible

My experience with this store was everything they where nice and very helpful and great customer service.

Julius was very kind and helpful during our visit. He was patient when I needed time to think things over and made sure that we understood the financial and delivery process. We love our new robot bed! Thank you!!

Do NOT buy anything from Ashleys We have been getting the run around for almost a month at this point. We bought an electric chair with a warranty. We have been able to use the chair that we received in June 14th for a total of 3 weeks. Why? Because the electrical parts don’t work and it takes an act of congress to get Ashley’s to respond. We Got the chair fixed after 2 .5 weeks after the first issue. Then 11 days later, we had the same issue. We have been trying to get someone to help us since august 14th. We keep getting the run around, texts that make no sense as they contradict themselves. This is getting ridiculous. We asked for a return because we haven’t been able to use the chair and we were declined because we have to go through the warranty process which they are intentionally making complicated and not actually resolving the issue. Save yourself the trouble. Don’t buy anything electronic from Ashley’s.and don’t expect help with any warranty issues. We bought a lift chair for my dad on May 30, we received it June 14th. On Monday July 17th we called because the foot raised itself and the electronics do not work. I have been told multiple things by multiple people and no one will give me a straight answer as to when this will be fixed. Update…. It has been a week and still no resolution. I called Ashley’s they are claiming they sent the information to the warranty company but when I called the warranty company. They have no record of anything being submitted. So continued update. I called the number they provided and was told their system was down and they would call me When it was back up. It has now been over 24 hours and surprise surprise no call.

Super helpful staff

We went to the Cordova store and purchased $8,000 worth of furniture got the extra insurance and was told if anything happens to it they would replace it when they delivered the stuff they cut the leather with a box cutter long story short they didn’t replace it they sent the first guy out at 6:00 pm and said it would take 4 hours to fix it we said don’t want it fix we want a new one so we went up to the store talk to the manager Chuck said no problem we replace it than they said no we have to repair it the second guy comes out to fix it and when he got done it looks worst now than it did it’s crooked and all the leather is loose pitiful so no I’m sorry but we are not happy just wanting it replaced now I guess we stuck with some crapping looking couch sitting in my living room if they had a zero out of five I would give them a zero don’t use them they lie

(Translated by Google) Excellent (Original) Excelente

Other than quietly trying to sneak in a $400 protection plan, everything went about how you would expect.

Purchase on 6/9/23 And received my product on 7/15/23

Patrick was amazing! He wasn’t overbearing like many of the other sales reps I’ve encountered at other stores, and he was very patient. He explained everything thoroughly, and did everything in his power to get us the best deal for our budget.

Excellent service from the Sales Associate!!!

Salesman was very knowledgeable and professional at doing his job. His ability to address all aspects of our shopping needs were great. The female sales person was excellent. Her skills and knowledge of financial needs and furniture sales really made me feel comfortable with them as my sales team. Ashley is a great furniture store. I would also like to add that, my two sales people built a great rapport with me while I was in the store.

I have been a frequent customer of Ashley Furniture, since 2007. My Sales representative is Bailey, she is absolutely awesome. I recently purchased a kitchen set, I was trying to work with the repair team which, did not work out. Bailey took over the matter, to get the set replaced, and she did. Bailey gives great value to the meaning of real customer service. Bailey has provided me with 5 star customer service. Thank You Bailey, for all your help. Bailey continues to offer up awesome customer service!

We had a great experience shopping here today. We went in just to look and get ideas. Our sales associate, Jermaine, was great. He didn’t try to force us into buying anything. We did end up purchasing a new mattress and will likely return for when we want a new sofa.

Very professional and helpful. Justin was great! 10/10 recommend!

Bought a lovely trundle bed from Ashley recently. I had a mattress for the top but needed one for the slide out trundle. Only has room for a mattress that is 4” thick. Ashley doesn’t sell one. They did suggest their much thicker mattress which would not fit. What a joke.

Customer service was good. Price is alright. Logistics were not so good. I ordered a couch to pick up at the warehouse. The salesman told me that the warehouse was closed for the day so i would have to pick up another day. He said i could call the warehouse and ask when i could pick it up. It was about 4PM. I called the warehouse and they said i could pick it up immediately because the warehouse did not close until 5PM. I drove 30 minutes one-way to pick it up. It was 4:30PM when i arrived at the warehouse. They said one week ago they started closing at 4PM instead of 5PM, so i could not pick it up and wasted an hour of my time and gallons of gas.

Julius was awesome! He was very friendly and knowledgeable. He made us feel very comfortable throughout the process. Also, we went to the Southaven, MS Ashley furniture and met Teya Chudha, she was instrumental in helping us pick out what we were looking for

I am a repeat customer. Tim was my first salesman and Paul helped me today. Consistently this establishment has first class service and products. I highly recommend for quality and superior customer service. This store and their team is first class.

Sore is great have selection and knowledgeable Stagg will continue to use them in the future

Rachel, the Sales Professional, was amazing. Friendly and knowledgeable. She answered my questions and offered suggestions. Great experience.

The overall store experiance was great while making a cash purchase back in November 2022. I purchased a kitchen table set with 6 chairs. I received the set late November. Upon receipt the chairs were already assembled and place around the table. After the delivery men left, which was 5 to 10 minutes later, I decided to move the set closer to the wall. I realized that 5 of the six chairs were off balance. Totally off balance. I immediately called the store and was told there is nothing they can do because its their policy that if it was defected then it must be refused. After several calls, I was told to send pictures. The pictures clearly showed the chairs feet not all touching the ground. I was told someone would come out. This took until late January 2023. Ticket after ticket was done. Ashely furniture had 2 boxes shipped to my home in March 2024 without my permission. These large boxes were left on my front porch. In April 2023 two repairmen from the repair team showed up saying that they have to do another ticket because only two chairs were mailed. I was told that he would expedite the ticket for a replacement set. Today its June 25, 2023 and I havent heard from Ashley or noone else. Poor, Poor, Pitiful Service as a company. I will never make another purchase from this place again. Sick of people taking your hard earned money and not giving a damn afterwards. s set

Kathy and her assistant manager were great. Super helpful and kind with getting our furniture on the weekend. They went the extra mile!

Had an awesome experience with Mr. Tim & Mrs. Lee they did a wonderful job of helping us out!

Justin is very informative and helpful.

Julius helped me and I found exactly what I was looking for! I look forward to making more furniture purchases here!

Entire system has been down for over a week (I was told twelve days). Finally able to make my purchase and was told I had to use “bill and pay” system via email. I did that and received payment confirmation within three minutes. I went the next day to pick up my sofa and was told that it could take up to 48 hours for AP to post my payment to my invoice and release it for my pickup. Just unbelievable that this occurs and also that no one told me this would be the timeline. Just a pitiful excuse for a retail point of sale. I will look elsewhere for my needs in the future.

The salesman was very informative and attentive.

The Salesperson wasn't helpful at all with my delivery details she wasn't concerrned about questions I had about my delivery. My experience with her was Terrible when I called her to ask questions she brushed me off and hung up the phone swiftly.

I love the fact that no one stalks you around the store! My sales associate, Paul, was nice and checked on us serval times as we walked and talked about various options. Check out was easy! I have been an Ashley Customer for over 15 years and love it!

I think they have a great selection of furniture. But not sure as the sales staff didn't allow us to look around. They kept suggesting other furniture that we might like, which seemed to always be on the other side of the store. So we would follow them, walking past things that might have caught our eye, but we never felt like we could just shop and explore for that piece of furniture that spoke to us. If you like pushy and klingy sales staff, this is the perfect place for you, but not me.

Miss Lee was very accommodating and very helpful.

Not Satisfied your phone system has been down for 2 weeks. I placed an order haven't received it can't get in touch with anyone unacceptable

Easy and convenient. There are several payment options which help fit anyones budget.

I gave you 3 stars because I was not greeted or approached by a salesperson. There was several all throughout in a group talking and some with customers. I had to ask a salesperson for assistance. Jean was very nice and assisted as he finished with another customer. I'm hoping no issue with my new dinette set.

Larry was super helpful and kind

Our sales rep, Patrick, was very, patient, kind & very knowledgeable of the product.

Contacted and your system is completely down has been since Monday? The voicemail says to reach you all through text but the number provided isn't getting any sort of response. Better believe 'm still getting marketing emails from you guys! Woohoo! At this point I was a full refund.

I was greeted be Debbie within a few seconds of walking in the door. I was looking for new mattresses. She guided me through the store to the bedding area and started to give her extensive knowledge on each type of mattress. I was tired of shopping from store to store and luckily this was my last stop. I was able to find the bed that fits me and can’t wait until I get the delivery in a few more days. It goes without saying I am very pleased with my shopping experience. This location will be my first stop whenever I need more furniture.

Paul and Jermaine were awesome! Great customer service and very attentive to the customer needs and wants!

We are repeat customers! Debbie Robinson is a very good sales professional. We enjoyed working with her. She's friendly and helpful.

Rachel Motton is the friendliest most helpful person I have ever encountered in ANY furniture store. She asked exactly what things were important to me for my purchase. She showed me every recliner in the store. Smiled a lot and was just super pleasant to be around. She should be employee of the month.

Customer service was great! Justin Holloway assisted me with my purchase and he was awesome!

Julius was a charming salesman and listened to what I wanted. He didn't pressure me or try to sell me something that I didn't want or need. He was very well spoken and polite. And super friendly.

It was great

Cathy was great helping me and my daughter finding the exact furniture that we were looking for this morning. My daughter bought a bed, couch and loveseat and I purchased a King bedroom suite.

Awesome. Julius was great and very knowledgeable about the collection I was looking at. He helped me find the perfect bedroom.

I got in and out and Patrick did a great job.

The lady that helped us Mrs Debbie Robinson was very helpful and professional. We went to another furniture store before we came to Ashley and they were very rude. I will def be back for all my furniture needs!!

Debbie was patient and helpful I finding what we needed. We bought a display off showroom floor but have to pick up at their warehouse next week. It must be packed properly for pick up. You can schedule a delivery but only on warehouse items.

We had a wonderful experience today shopping at the Ashley Furniture Store. Our sales associate, Rachel, was very knowledgeable and efficient. She didn’t try to sell us anything we didn’t want and let us know exactly where to go to find what we needed. I would definitely return.

We went to Ashley's looking for a particular piece but ended up getting a new bedroom set. There was one set in particular that I wanted but it was being discontinued and our salesman, Justin, played an intricate part in helping us decide on another bedroom set, that ended up being much better than the one I initially wanted. Thanks Justin for your patience and professionalism!

Patrick was great and we got exactly what we wanted

Very professional, offered option to buy thru a link and home delivery.

When you go to Ashley ask for Rachael!!!! She’s great!!! Very knowledgeable about everything in the store and if she doesn’t she’ll find out for you. She’ll let you shop and check back with you or if you are looking for something peculiar ask her and she’ll tell you. Rachael is a wonderful person and ready to help you at anytime.

Our salesman, Ronnie White, was very helpful and attentive to our needs. We explained what we were looking for and he showed all the items that were in stock. Very happy with our purchase.

Thanks Tim for your help!

Jermaine Harris was phenomenal. He was polite and provided me with an abundance of options and knowledge when making my purchase. I would recommend him 10/10.

Larry was helpful and the transaction was fast and easy.

Amazing customer service.no hassles

Julius was awesome, I explained everything to him An he took it from there. Understood my concern an was very patient with me an respect my choices an did not force me to pick out of my budget nor color scheme. Thank you so much Julius.

Tim was very helpful..helped me find what I was looking for..very Thorough in explaining the sales.

Apparently my ex that has been blocked for 5 years decided it would be a nice prank to give Ashley Furniture my number. I'm now getting text messages and a call to do a survey. Called to have my number removed and was told they couldn't because I can't verify the address. HERE'S YOUR SURVEY.

Great experience. Tim was knowledgeable, friendly, and professional. The buying process was easy and fast.

The saleswoman, Rachel, was EXCELLENT!

Service was fantastic! We came in to buy a mattress and they were very knowledgeable and helpful to answer all our questions.

Do not go to Ashley’s! Been waiting well over a month still waiting on pieces to a bed frame with no support legs. The delivery guys were rude and instead of telling us there were pieces missing they just vanished. After spending nearly 4,000$ they couldn’t care less about you after you’ve paid them their money. You couldn’t pay me to go back

Had a fairly good experience purchasing furniture. The salesperson was informative and kind. I kept telling her I had time to purchase and look around. She was kind of pushy and was pressuring me to buy at that moment. I did buy a sofa and loveseat only because there was a promotion of buy one piece get one half off. They do offer a nice extra protection plan where someone will come and clean the furniture if something happens to the pieces. Wish she was not pushy. It was uncomfortable. Rushing people to buy stuff is not cool. Left a bitter taste in my mouth. I do appreciate her knowledge about the furniture. I might go back.

New Furniture

Deb it’s the best

Very helpful sales rep, showed me lots of options and knew the merchandise.

Julius was fantastic mannerly and very helpful

Very misleading! I originally came in the store last week and went back on yesterday. Working with a new gentleman, he lied and said that they were doing some type of employee discount deal. During checkout I noticed that some prices were actually higher than the online price. I made him aware after I paid, because the breakdown didn't print out until after I paid. There was not employee discount , he literally went in knocked one item price by $20 or $50, but went in upcharged the next item at a higher charger. The charged me $340 for delivery and online delivery shows $219.00 for the entire delivery. There was not employee discount pricing done, it was a switch and bait. I would never work with him again. I'm going to call the store and speak with the manager only. I'm asking for a refund, because he was deceiving and a plain out LIAR‼ I will definitely stick with online or the discount store.My total was less online than purchased in store. I kept asking about the delivery charge, I should have known he was up to something. He kept pulling his phone out to use the calculator. I want my money back!

Fantastic experience with Ms Lee and Ms Bailey. Went above and beyond with exceptional customer service.

Very misleading! I originally came in the store last week and went back on yesterday. Working with a new gentleman, he lied and said that they were doing some type of employee discount deal. During checkout I noticed that some prices were actually higher than the online price. I made him aware after I paid, because the breakdown didn’t print out until after I paid. There was not employee discount , he literally went in knocked one item price by $20 or $50, but went in upcharged the next item at a higher charger. The charged me $340 for delivery and online delivery shows $219.00 for the entire delivery. There was not employee discount pricing done, it was a switch and bait. I would never work with him again. I’m going to call the store and speak with the manager only. I’m asking for a refund, because he was deceiving and a plain out LIAR‼️ I will definitely stick with online or the discount store. Update: the smart mouth manager called me back. Telling me she calling back because of a ticket I put in. I told her, I didn’t put a ticket in. I made a Google review. She is talking then tells me the prices. I tell her let me pull it up, she replies back I already looked it up. Ok, I need to see these numbers you throwing out here. Then goes to say the gentleman saved me $290 plus dollars. I tell her no he didn’t l. Online pricing below, also my order. I tell her I want to cancel, she tells me I wouldn’t get my deliver money back. Per your own policy on the receipt of I cancel 49ers before delivery, I get all my money back. My delivery is April 22, today is April 27. Somebody tell me where that $200 at?

Debbie was a great associate to work with. She was thorough and wasn't pushing to make a sale. Needless to say I made the purchase

Awesome Experience.Justin H. Is the best . He was very patient & knowledgeable. He knows the store very well. He was able to satisfy my request . He was also very honest. 😊😊

Great customer service!!

Everything was just wonderful my salesperson was Bailey and she really took her time and listen to me

Very professional and knowledgeable. Did not rush to sale me just any old stuff. Made me be fully aware of what I was purchasing.

Patrick was great in helping me find the right furniture and in my budget!

You sent wrong replacement tabletop now I have to wait longer for the correct replacement tabletop

I had a pleasant, entertaining, enjoyable experience, Racheal was helpful, funny and knowledgeable…. I can’t wait until my dinning room furniture arrives

Tim was really nice and detailed about the mattress I purchased.

If I could give zero stars I would. We spent over $7,000 and when the sofa was delivered, one of the recliners did not work. I called ashley warranty and was told someone would call me back, not only did I never hear from them, but I ended up with a part in the mail and no one scheduled to install it. I called and was basically given the run around. Never again will I deal with this place.

Julius was very professional and patience with me. Will be recommending company .

Sales Associate Lee Conley made our experience wonderful. She was knowledgeable, personable, helpful and overall a bright light.

All around great experience. Kathy was absolutely wonderful and helped the wife get exactly what she wanted. The guys at the pickup warehouse were spot on and the most respectful bunch of young men around. I will definitely be a repeat customer. Thanks again to all.

My shopping experience was awesome, Mr Justin Holloway was such a professional, explained all of the options available to to purchase then facilitated the final seemingly!

This had to be the easiest furniture purchase I’ve ever experienced. Brittany was very helpful and left me alone while I just looked. She even let me borrow her tape measure. Lol Anyway, if you are looking for some new furniture, go to Ashley Home Furniture in Cordova.

I need another chair for my dining room table that we had purchased 10 years ago. Julius was able to find that order, find the matching chair and.deliver it to us this week. Quick…friendly…warm. What you need in a salesperson. We will be back.

Ronnie was amazing!! We looked through the entire store twice and he was super accommodating with the side of our living room. When I found the couch I was set on he even offered that it would be no extra trouble to order it left handed !! Can’t wait for it to be delivered.

Great experience, Julius helped us out and got us exactly what we needed. We were in and out with no issues.

Brittany and Julius were super awesome. They were helpful and knowledgeable. Brittany was very genuine when helping us find the items we needed and getting us through the process in a reasonable amount of time.The store was clean and well lit and every staff member made sure we were good if they came across us when Brittany was away handling our paperwork. The atmosphere was welcoming, with staff being friendly and the music was great as well, shoutout to Julius. If you are going to come here, def ask for Brittany or Julius or any of the staff honestly, because they are going to take care of you all the way through.

Deb was very helpful and very knowledgeable. Ask for her when you shop at Ashley’s.

Mr Conley was fast and friendly. Also he was very knowledgeable

This was my first time buying new living room furniture in a furniture store. Paul made the environment so welcoming and he was very kind and knowledgeable about each product we looked at. We didn't feel pressured into buying something, as we looked at a few other places. We couldn't turn down the great service we received at Ashley today. I would highly recommend working with Paul and going to this location for anyone looking to buy furniture.

From the time I entered the store until I left the store I felt welcomed and Patrick and Deb was wonderful and so kind that ment a lot to me I will be back.

My salesman was awesome, me deserve employee of the month

Expensive for the quality that it is, both times I had furniture delivered something was wrong or done wrong and they do not stick around to be shown so nothing to be done unless you have the warranty on everything.

If there were an option for zero stars that’s what I would’ve chosen. Worst customer service I’ve ever encountered. We bought a couch and it broke within a month. After a month of waiting for they finally came and fixed it. Two months later it broke in the same place. They finally replaced it after waiting months. Then after two months the new one broke. “In the same place”. Now they are saying it’s out of warranty and they refuse to fix it. Even though I really didn’t want anymore furniture from them at all. They still refused to even take it back for trade and wouldn’t even give a discount. The cheapest furniture I’ve ever seen.

The Ashley Furniture Representative displayed 'ABOVE-AVERAGE' Professionalism today (03-03-2023). Her attention to me and my female companion did not fall short in any way while handling multiple clients . Because of who she is and her wonderful Sales Abillity; I made a purchase today. She made my first experience with the business Ashley Furniture a beautiful one . I am glad I visited Ashley Furniture today. Thank-you Rachel. Sincerely, Retiree U.S. Army & Associate Minister. William Wilson

The sales gentleman were great ! On the other hand the delivery 2 guys first attempted to leave without puttin a pannel on my kids beds . When asked about it they retrieved it off the truck and then in correctly pur in on the bed. I had to point out loose bolts and ask them to tightin them .

Julius was my sales representative.He was extremely professional and knowledgeable.Gave us space to shop and did not try to sell us even though We had credit limit to purchase more..I appreciated that..would definitely go back if I needed something more.

Kathy was very helpful and I found the perfect sectional for my apartment. The only day I could have it delivered was Sunday and they made it happen.

Julius was very helpful and friendly and knowledgeable about the furniture I bought. Overall a good experience.

The mattress salesman was very knowledgeable about the products he sells. He was very courteous, and answered all of our questions to our satisfaction.

This has been the worst experience ever in purchasing furniture! I purchased a dining room table on December 26, 2022 and as of today (February 24, 2023) it is laying on the floor in my dining room. The table came the following week after I ordered it. However, they (the white glove delivery team) stated Ashley didn’t get the legs to the table. Two weeks later I received the legs, but they didn’t have the hardware to assemble the table. So, now, I have a table, let’s, and no hardware. I have called, Drive 200 miles to go back to the original store where I purchased the table and still no hardware. DO NOT ORDER ANYTHING FROM ASHLEY!!!!!

It was great working with Bailey again today! I tell you, there is nothing like good customer service! Thanks Bailey you are the best!!

Justin thank you for all your help. You are the best.

Ronnie was kind and very personable and professional.

Ernest and Johnny were GREAT! Fast and professional. Great addition to the Ashley team.

My wife & I did business today with Ashley Furniture. It was a pleasant experience & the sales person did a great job with our need of a sofa table. His name is Hayden.

I will never come back here again. I had to get my new furniture off of the showroom floor myself. My future was at the front door but I had to carry it all the way out the back dock doors. Said they were short staffed.

A wonderful experience with John Paul. He was friendly, personable, welcoming, and very easy to shop with and talk to! I highly recommend shopping with John Paul if you’re in need of any furniture!

I had a great experience!! I was there for hours and enjoyed it very much. Paul Williams was very knowledgeable and accommodating.

Friendly and knowledgeable

This place is ridicules! We went here to buy an oversized recliner, had to fill out all kinds of stupid paperwork, which I almost said forget it as I don’t like signing my name to stuff, but ok… I read all their stuff, sign it (I don’t sign anything without reading the whole page) then we are told we can’t take our purchase out the front door?? It’s a big double door, but instead we have to take it out a little skinny door (less than 40 feet from the front door and still facing the front of the store) I will NOT be buying anything else from this place! I knew I should have listened to all the bad reviews that are on yelp!

VERY NICE PEOPLE AND THEY HAVE BEAUTIFUL FURNITURE

Nice selection of furniture and sales associate Larry was professional and very helpful! I was disappointed to discover the difference in the online price compared to the in store price. I made the purchase in store with Larry, but that cost difference was surprising.

Nikki was exceptional!! She was very attentive, professional and she showed a genuine concern for meeting the needs of her clients. Thank You!

Shiesty!!! Charged for items I didn’t request. Told items were more expensive than what they really were. Still waiting on delivery of some items. Nope, don’t do it!

I’ve never dealt with a business more committed to poor customer service than Ashley. I had a credit that I wanted to redeem. The sales person said it would be submitted to corporate then in a few days I would be able to apply the credit towards a store purchase. She gave me her contact info and said if I texted her she would respond immediately. That was over 2 weeks ago and I’ve been texting her almost daily and she’s stopped responding entirely. When I called customer service I was told there was nothing they could do for me. When I called the store and asked to speak to a manager I was told there were no managers available. Absolute nightmare!

Hayden did an amazing job at helping me and my boyfriend pick out the perfect starter bedroom set for our house. He did an amazing job at working numbers and getting the price in the range that we wanted. Hayden made sure we walked out of Ashley’s furniture happy and we did.

My wife and I started our day with a plan in mind, buy a couch and loveseat… We shopped around at 3 furniture stores. Ashley, being the last one. We were pleasantly surprised when we walked in. It was like something out of Goldilocks… The first store we went to, no one came to talk to us at all and we found a living room suit we liked. But it was the highest price of the three. The second location, we were met with “I don’t pressure sell or hover.” They hovered the whole time. The selection was the worst and they were the lowest price. Ashley was “just right!” Their selection was better than the previous two locations! The customer service was spot on and were met by Julius who made the buying experience extraordinary! If you are in the market for furniture, check out Ashley. You won’t be disappointed. Also, the Presidents’ Day sale is going on now.

Bailey and Kathy are stellar associates. They helped me find everything I wanted.

Great experience

The young man at Ashley was so patient. He attended to me and my husband only, unlike the sales associate at Havertys, who left us to go and socialize with his coworkers and he never returned. So the following day we went to Ashley where the young man was very attentive to us, and for that we bought a brand new bedroom set, living room, dinette set, and a very lovely TV stand. Kudos to Ashley and the young man who was our sales representative on yesterday. We enjoyed doing business with you, and I highly recommend Ashley Furniture.

Justyn Holloway gave fantastic service. We are repeat customers of his and he does a great job of taking care of us.

Paul Williams provided great customer service.

Great shopping experience! Thanks to salesman Justin Holloway for making everything smooth and easy! Can’t wait till my furniture is delivered!

Nickie and josusha were knowledgeable and helpful and friendly. They gave me time explain all information when I was unsure. They were patient in walking me through the process and I got what I wanted in a timely matter. I will be back again and again because I value great customer service and this was above. Thanks Ashley I be back for more and I will send friends.

Terrible, don’t buy your temperpedic here!! The sales man lies about taking discounts off and only cares about his sale, he will tell you anything you want to hear and is not going to be 100% honest with you. He also switch our base and told us it was an upgrade but it had less bells and whistles than the original we agreed on for the same price.

Brittany and Justin was awesome 👌

Customer service terrible sales rep arguing in front of me with manager

I am VERY happy with my experience at the Ashley furniture store in Cordova, TN! As soon as I walked in, I was greeted by Julius, the sales associate, and was given information about their current promotions. Once I informed him I was there to look at recliners, he told me exactly where to find them, and in which section of the store to find each style, such as modern, contemporary, traditional, etc. After that, he allowed me to venture around the store without hovering over me, or making me feel rushed. When I was ready, he immediately gave me his full attention. Once I narrowed down the options to the two recliners I liked best, Julius was more than happy to help me decide between the two. He was about the same size as my husband, so I asked if he would mind telling me which one was more comfortable for him. Not only did he oblige, but he did it with a fantastic attitude! Also, I truly believe he gave me his honest opinions, especially since he said he preferred the one that was slightly less expensive than the other. After I decided which one I wanted, he was very thorough in explaining each step of the purchasing process, including going over the five year warranty and the estimated delivery date. Overall, in large part to Julius, it was a wonderful buying experience! I've purchased from Ashley several times in the past, and I will continue to purchase from them in the future! Their service is always excellent!!

STAY AWAY AS FAR AS YOU CAN FROM THIS PLACE.At first, I thought I was purchasing from a reputable company so I did not think to investigate or look into anything. I purchased a sectional set online and they sent me the wrong item in addition, I had something I am allergic to in the fabric. I have been trying to return the item for SEVERAL WEEKS and I keep getting false promises and waste more and more of my time. They are the biggest rip off company I have ever dealt with in my entire life and I am so shocked that they are allowed to operate in the business world. No matter what you see in this place, save yourself the agony and don't purchase it or give them a penny that you will be guaranteed to loose and be miserable with your purchase. Oh yeah, I am still trying to resolve these issues and I know that I will be resulting in taking them to court to get my money back.

I always give 4's so you have room to grow.

Very great customer service! Nikki was my sales person and she was excellent. I told her what I wanted and was looking for and she showed me just that. Can’t wait until my pieces arrive!

Went to Ashley to look for a mattress and ended up buying one the same day. We met with Justin the sleep guru. He was very knowledgeable and honest. He answered all of our questions and then some. I would recommend going to see Justin even if your are having trouble sleeping. It may just be the mattress!

Went to Ashley to look, fell in love with a couch and love seat. Paul the salesman was very helpful and very knowledgeable and he help get some special deals. Way to go Paul

I will never go to the Ashley on Germantown Rd. The salesman told me I had to order it on line. They didn't want my business. No star I went to the Ashley Store on Winchester and this store was great. The Saleman took the time to order my purchase and told me about the Warehouse because I wanted to pick it up. Five star

During delivery one of the delivery guys dropped a cushion in the mud outside. No big deal since he said he would reach out to the store and we would be taken care of within the hour. No one contacted us and when we did it took hoops to jump through to just get stuffing delivered separately from the actual cushion. The stuffing was about 1/3 of what we needed. After multiple attempts again to get a simple cushion for our brand new sofa we are directed to call centers, phone trees, etc and here we are 10 days later still missing a complete sofa.

Great customer service. Quick, friendly.

Larry is a Great salesman!!!!! No pressure…..let us know he was there to help and let us shop….

If you need furniture this is the place to go and salesman Ronnie white is the man to ask for. He was amazing! I was in the store for about 4 hours and the patience this salesman had was great! He was very knowledgeable, kind and friendly. He just made my day and I got furniture for 3 rooms all in one place. They had what I wanted. Lots of variety and at great prices! Again ask for Ronnie White.

My latest experience was completely different this week than it has ever been. My wife and I spent a couple of hours in the store putting together a bedroom set. The salesperson emailed me an order confirmation. Three days later, I returned to the store and questioned that I didn’t see the discount of 25% that was discussed. The salesperson said he would need to redo the confirmation. He proceeded to increase the price line by line, saying the discount was applied but not shown on the original confirmation. I explained I had gone online while he was off three days and came up with the same pricing, without any discount. He said online pricing is already discounted. I said ok, what about the $1000 off an advertisement since I was spending well over the minimum required in store. He said they’re not allowed to double dip on discounts but would ask his manager. This would have been the fourth time in two trips to the store he needed to “talk with his manager” I became frustrated by the lack of transparency with the situation and told the manager when I left. I have purchased thousands of dollars of merchandise from Ashley in my lifetime but never again.

Rachael was great and I found exactly what I was looking for.

The bed frame we purchased was damaged when assembled. We are still waiting for a technician to call and schedule a time to come verify the damage so it can be returned. Each time we call for an update we are told to expect a call in 24-48 hours. It’s been weeks. Ashley’s uses a vendor for the service.

EXTREMELY UNHELPFUL! - Ashley furniture as a whole is a horrible business and they ruined my 2022. I am still chasing a refund into the New Year but because they have promised me my money and still have not refunded it, My credit report is starting to be affected my score has been going down due to non payment because the balance on my account is less than the refund I was promised. So while I am still waiting on my refund I've decided to pay the balance out of my own pocket to start the year off and as soon as I walked into Ashley home store the representative I spoke with wanted to send me out the door. The very FIRST thing she said was "Let me give you a number to call because we don't do that here"......... I have made payments before at the locations in Nashville but something told me Memphis would treat me this way. I'm from here so I'm not as surprised, but I know I will NEVER spend money with Ashley Furniture EVER again.

We had a wonderful experience. In a day and age where good customer service is hard to find, Brian exceeded our expectations. He was knowledgeable of the store’s products, helpful without being pushy, and just a genuinely nice person. If you’re in the Memphis area looking for furniture, go see Brian!

Ronnie was very professional and friendly. He was able to answer all questions and made the buying process quick and easy. Would Ronnie a 5 start as well

NO return policy! When it hits the truck, it’s yours!! I received a damaged recliner

ASHLEY FURNITURE STORE IS A 5 STAR! Has always purchased nice and lasting furniture. And let me not mention the bedding/ mattress combo.. yes!! If you want great quality furniture go with ASHLEY! And the salespeople are great too!

I felt very comfortable and not rushed by the associate, he also was very knowledgeable and accommodating.

Rachael was outstanding!! She was right there to answer any questions we had. We will definitely be going back in the new year to purchase more.

Bryant was fantastic at the Cordova store! We purchased a bed and a sofa and he really went over and beyond to help up find the perfect pieces. Definitely will make future purchases at this store.

The salesmen were very friendly and helpful, and the furniture there is top notch

Did not receive what I ordered after going into depth with the sale rep what I wanted. Very Disappointing

Nikki was the BEST! However the delivery of one of my chest od drawers has gone HORRIBLE. As long as there isn't damage to the item then there isn't a problem. The item was damaged and not removed from the delivery truck by the driver. NOW EVERYONE from the store in Cordova and customer service is either not answering my call or directing me back to each other. I've has the SECOND ticket number issued today and told to call the store but noone will answer the phone.

The process was long and misleading

very dissatisfied not due to sales representative. She was very nice and helpful. We found a sofa we wanted with her help. Ready to pay cash for. It was a discussion with manager about delivery that made my husband and I walk out with NO PURCHASE at all. We have purchased living room furniture from your company quite a few times over the years. Very disappointed this time.

Nikki provided excellent service, understood my needs and gave me insight on making the right selection.

Ronnie was great, with his help we found what we wanted. The sale was completed without a hitch

Paul was very helpful and did a great job.

Paul was very helpful

My husband went to look at the furniture first and already made it easy for me when I got there. The sales person B. Jones had already been waiting for me. It took long but he work me to get what I wanted. He was patient and courteous. My complaint is the protection plans are too expensive. Overall a good experience.

Debbie Robinson is a great saleslady. Very patient in allowing me to browse and think. She made the entire process smooth and easy. Love the sofa and side table I ordered.

Wonderful customer service, good price point and flexible payment plans.

Ashley didn’t have what I wanted in store but was able to order it. We will see how long it takes for me to receive my shipment.

do not buy any furniture from here. We ordered a bedroom that it came in about a week later the items were damage. They took us about a month for them to finally admit the damage. Then we get the items replaced and we get more broken items. these are cheap not well-made. Absolutely not worth the headache

Patrick was nice but Debbie was an even nicer experience. Very knowledgeable and helpful. Will definitely be back to see Debbie for some other things.

They let you shop without standing over your shoulder. Very friendly staff.

Absolutely great salesman we told him was was looking around and he left us alone to look once we needed him he was right there with all the right answers

Great customer service!! Both Lee and Tim were AWESOME And very knowledgeable. They went above and beyond to help us. We will definitely be returning for our next purchase.

Very helpful in making our purchase. Thank you very much

Lee at the Cordova, TN location was awesome to work with. She was very knowledgeable about product and never felt pushy and seemed to only want us to get what we wanted and needed for our home. Would definitely seek her out again when we are in need of more furniture in the future.

There is one reason we made a purchase here and his name is Tim. Fantastic sales person.

Found what we needed and wanted

Brittney Smith was absolutely amazing. She made me feel so comfortable. I’m in the parking lot now on my way back in to get two beds. Thanks Brittney and Thanks Ashley

Bailey was amazing!! She made us feel at ease and understood the look we were going for. She made great suggestions and had excellent customer service. She is top notch and knowledgeable of her store layout/inventory! She made our whole experience enjoyable and rewarding. Thank you!

We came in on today and ordered bedroom furniture we had the pleasure Of being assisted by Brittney she was super sweet, and helpful she made sure we received great customer service. Will be returning!

We had the most helpful salesperson. His name is Tim. He was able to get us exactly what we wanted with the terms we needed. We will be back!!

We’ve bought furniture twice now at Ashley, and had a very positive experience both times. Special shout out to Brittney today for being excellent.

Bryant was extremely helpful, nice and knowledgeable. I can’t wait to get my order delivered.

Great Prices and Great Service!

Excellent & Professional

The salesman was informative, patient and knowledgeable. I had an extremely wonderful shopping experience. No doubt that I will shop at Ashley's in the future. This is one of the few establishments that has a few solid wood pieces.

Ronnie White was the perfect sales associate. Not pushy at all and perfectly available when needed.

It was fun. Satisfied fully with our experience. Tim was funny and Bryant was great.

Very nice, courteous and informative!

The store is very good and Rachel offers excellent service, very kind and advised me very well. I recommend it 100%

I had a good experience with this place, the staff were nice and helpful.

I Give my Salesman a 5 star rating he were very thorough and a real nice personality and very helpful with my furniture choice.

Ms Lee was awesome with helping me with my purchase

Hayden was a great sales representative! He made our shopping experience very enjoyable!

Do not order in store. Do not order at this store. I was informed they could deliver to my address. They could not. Two failed attempts and three phone called 30+ minutes to cancel the order. Driver was RUDE when I tried to meet him at the gate to the military base (they have to be screened for active criminality). So happy to serve 20+ years for y'all. Order online, it's cheaper (20%+), and FedEx will deliver to your door without issue.

Our consultant Paul Williams was very knowledgeable and helpful in helping us with the purchase of our sectional. There was an issue with a credit we had but he was efficient in resolving it quickly.

Patrick was helpful and attentive to our needs. Overall a pleasant experience.

Salesperson provided services in a professional manner and was knowledgeable of items being sold.

The service and showman ship was exceptional.My sales person took their time and was very careful very helpful and very kind.

Debbie was so helpful to us! From helping us narrow down or choices to keeping our kids entertained, she is a professional! Thank you, Debbie!

Debbie was extremely helpful and worked with us throughout the whole process. We found what we wanted and will definitely be back.

Went to “just look” and the salesman Tim helped us. He’s an Awesome salesman and made the experience wonderful

Excellent experience at Ashley. Recommend Brittney S. Wonderful person to work with. Thank you

If you’re looking for a great shopping experience please visit this location and ask for Justin H and Candace! They are amazing experts. Justin was highly professional, detailed and very knowledgeablea at about mattresses. He’s a sleep expert. They both spent a generous amount of time with me making sure that I purchased the best mattress for my needs and budget. We tried all the best options and explained all the differences and benefits. I’m highly confident in my purchase and will be visiting to shop with Justin and Candace again!

It was a great smooth no pressure buying experience. Tim is the salesman that helped me super nice, gave me space to think and got me out the door with such ease! Didn’t stop there prepped me for delivery day and said if I have any problems to call him. Would highly recommend.

Larry and Bailey did a super job thank you for dealing with me I know I can be a complicated customer but you Handel it super duper guys

My salesperson Brittany was very sweet and answered all our questions. I will definitely recommend using her when we return too purchase more furniture. We had a great experience at Ashley's furniture.

Bailey was very knowledgeable and courteous. She explained everything in detail about the price, finance option and delivery date.

The sales people were not too pushy like at some furniture stores. They deserve 4 stars, BUT the furniture we selected is on back order. That's fine as we don't mind waiting. We were promised a delivery date as early as today, October 24th. Upon calling for an update, they pushed it back saying our furniture might be available for delivery in 2 weeks. Their promise for an earlier delivery than us just ordering from Ashley online was the reason we didn't look elsewhere for furniture. It just seems like they told us what we wanted to hear. I'll update my review if they end up keeping their original word, but i highly doubt that will happen.

Nikki M. was outstanding.... she made sure that I was aware of the great deals. Nikki didn't rush me or select for me. Kudos to you Nikki thank you for the great customer service you rendered on 10/22/2022!!!!!

My husband and I went to Ashley to get gameroom furniture and was greeted by Mr. Paul Williams. The best associate in the building! He did the leg work to made our shopping experience easy and educated us on all that was available including sales! If you need furniture please go to the Cordova location and ask for Mr. Paul Williams. You won't regret it!!

Very attentive

Could not possibly have asked for better, or more personalized service.

Okay overpriced but most things are

bad experience. cheap quality, sofas were used for 4 months and began falling apart literally and they said they could not help.

Customer service is severely lacking. Better off not have any interaction with the personnel and ordering the same product off of wayfair or Amazon .

The employee Racheal was great. She was quick on her feet and very nice. I told her the style I was looking for and a price range. She delivered. Got me in and out in a good matter of time.

I had a great experience with Paul Williams earlier this week. He was so attentive and knowledgeable about the furniture around the store. Paul was very personable and made me feel so comfortable when testing out all the furniture. I did not feel rushed at all and I would recommend him for any questions you may have. I would definitely use Paul again!!!

Debbie was awesome we enjoyed working with her.

We came into the store and we did not feel pressured. When we were ready to ask questions, your staff was helpful and knowledgeable. We made selections, they helped us with funding and we now have beautiful pieces of furniture in our home

Great customer service! Thanks Julius!

I had a wonderful experience with Ronnie White. He was professional and very informative. I’ve received great quality furniture from this location and absolutely wonderful deals. Thank You Ashley’s! I’ll be back!

Trash!! Salesman oversold and lost a 20k sell.

Working with Rachel is such a jot. She had great customer service!!!

Kudos to this guy named Mr Conley at Ashley furniture off of Germantown parkway in Memphis Tennessee he did a wonderful job and I thank him for what I purchased; I will be back to visit soon I'm loving discounts and good quality furniture.

As l entered the Ashley Store to look for end tables l meet a Gentleman name Justin with a nice smile and warm welcome he did his reach on a few things for me as l looked around when l found what l was looking he assisted me with my purchase we started to talk he told me if l needed mattresses his Expertise was in that department l shared with him about a wonderful base and Mattress my brother have that l love he was very knowledgeable on what l needed l learned a lot it was a wonder experience and my next purchase will definitely be the base with new mattresses Thanks Justin keep up the good work!!!!!

I originally placed an order with Ashley and ended up canceling because I got gifted the items I ordered. Upon canceling, I was told that it would take 7 to 10 business days to get my initial leasing fee back from Smart Sales and Leasing and Fortiva. I waited that time only to call back and find out that they order was never cancelled. Well, an escalation was put in so that Ashley could let their vendors know that I the furniture order was cancelled and to initiate the refund, but after waiting for a week, no refund was received. I called the vendors and the vendors told me that they haven't received any cancellation notice from Ashley, in fact, it is still pending. I called Ashley and they are stating they reached out to them. The biggest thing with this store is the run arounds and the lack of care for their customers. It is the miss information given to the customer that leads to me having to take matters into my own hands and then when I talk to Ashley, they say take it up with your bank? How dare you tell me that! As quick as you took payment, it should be the same energy to give me my refund back no exceptions. I would rather go buy their furniture from other vendors, then to walk in the main store and purchase anything. The customer service is better with other companies and the concern level is better. It is a shame that other furniture companies can sell their furniture and resolve issues, better than they can.

Debbie Robinson was great she took her time with us and we were able to pic the perfect furniture for our home!

Ronnie White was great!!!! Didn’t hassle me nor my son on buying anything in the store. He gave us a great deal on our sofas!!!!!!

Horrible help. No one at all asked to help us. In fact, they ignored us. I did see 2 sales people just sitting out on the sales floor playing on their phones. We left after a quick breeze thru. Won't go back. Guess they don't need any business.....but there were only 2 other shoppers in the store while my husband and I were there. They ignored them too.

Went in and found exactly what I was looking for! Awesome experience shopping at the Cordova, TN location. Ronnie is simply the best! He definitely made shopping there fun and worth it!

I love Ashley’s furniture store. Kathy is a superb salesperson . She is so helpful. I was blessed to be directed to her.

Sales lady was excellent with her service

The gentlemen who delivered were very professional and knowledgeable. They were courteous and friendly. They did a great job with delivery and setup. And they called about my issues with couch and received an answer for my problem.

New customer. Great discounts and it didn’t take long to find what I needed. Scheduling delivery was a breeze. Really enjoyed this experience.

I bought a $1400 power recliner in June of this year. Within a month the cotton is coming out the foot part! It is because the seams were coming apart. I have been calling them every week, and have been lied to! I have asked to speak with a manager and never received a call back! It is now September. They even lied like someone was coming between 11 and 1 and NO ONE SHOWED! I have sent pics and did everything on my part! I would love some advice because this is unacceptable! If I have to get the news and the BBB involved, I will. Save your money and shop elsewhere because Ashley Funiture does not Care about you and they definitely don't back there products! UPDATE! After seeing my review, someone from Ashley contacted me and resolved all my issues! I really appreciate the fast and turnaround and the compassion shown. Thanks!🥰🥰

Horrible. Sales associate lied about the 10 percent fee if I returned an item that I Have not received by the date quoted. Part of the order that was delivered was missing parts and no one can tell me when replacement will arrive. Oh but I can’t return the item even with parts missing. Worse furniture store ever. Managers are very aggressive and rude. Everything fine when they sell you products to make commission. Soon as a problem arise you can find no one to help. I’m very understanding of things not going as planned. It was amazing to see how staff and managers acted when there is a problem with your order. Not as nice and helpful then. They care more about that initial sell for the moment instead of keeping customers returning. That commission could be so much better with repeated customers

I went into the store and already knew what I wanted. Rachel Motton waited on me. She was very helpful and offered options if financing. She was very friendly and professional. Other staff members came by and were also friendly. I had an excellent experience

I am absolutely in love with this Ashley Furniture and will be back when we get our house, Lee and Bailey were awesome and Bailey found what we were looking for to the T in about 5 minutes. She was super busy when we got there so we got to really narrow down what we had planned but didn’t see any floor models that really represented that. She made us extremely happy and even stayed after close to get us the discounts we knew about and everything taken care of. We will be back to furnish the res t of our house when the time comes!

Patrick was a lovely salesman! My wife and I enjoyed every bit of our experience. We will seek Patrick out for our next purchase, for sure. (We also enjoyed our geography lesson)

Excellent service

RACHEL, RACHEL, RACHEL MOTT…Gives the BEST customer service I’ve received EVER. Very patient and well versed in product knowledge. I’m very pleased with my experience at Ashley’s in Cordova. I have to admit that I was hesitant about shopping here because of some negative reviews that I read but I’m so glad that I didn’t allow them to deter me from shopping there. Now, let’s see how my delivery goes. I’m scheduled for next Wednesday…I pray that all goes well. Thanks Rachel…now you come see me!!

Patrick and the staff at Ashley were great to work with. He helped us get the perfect sectional to fit our space by customizing the layout, opening up more possibilities for us to find the piece that best served our space.

I knew what couch I wanted already, but since I got there 30min before closing I thought it was too late to talk to someone about financing so I was going to wait. Nikki approached us and told us she could get it done in 20min. AND SHE DID! financed and sold for delivery in 2 weeks I can’t wait!

We came and asked for some help but we were asked to wait for the salesman who was busy chatting with his friend. And no one tried to help us though we were the only customers in the store at that time.

Good

Hi, I want to thank Brianna today at Ashley Furniture on N. Germantown Pkwy. She was a delight with my mom and me. She showed patience, professionalism, and attentiveness. I would recommend her and this store to friends and family. I am glad we came in today. Also, the manager Bob was great! So much love, care, and passion for their job to serve their patrons. Thanks 😊 Hines

The salesman was attentive. The selection was very good. Prices were better than expected because of a sale. I found the right piece!

I would not give it one star really. First 3 days I have called without success to voice my complaints with furniture. They only give you 72 hours from delivery time to do so. That's three days and for three days no one has answered or called back. Don't fall for it. Go somewhere else to do business. Look at this ... on phone e over 19 minutes with no hold music or a person. Update no one returned my call.

I definitely wouldn’t recommend Ashley’s HomeStore to anyone. I originally wanted the Porter storage bed but was advised it was on back order until November so I went with the Porter panel bed. I placed the order back in May with Lee and Tim. I still haven’t received my furniture! I went to the store and spoke with the manager Kim. Kim advised me if I cancel, I will be charged 10% of the $5000 order even though I haven’t received anything. The salesmen were only out to make commission. So no I don’t recommend Ashley’s HomeStore!!