Ashley Store Cordova, TN

I called 2 other Ashley stores and the people just told me they don’t have it. Then I called the Cordova store and Julius answered and asked me how he could help me, and help me he did! I can’t say enough about what good customer service and help he gave me and with such a happy sounding person that wanted to help me. I hope more stores would treat there customers like he did me.

Great customer service. No pesky sales people.

David salesmen at the Germantown Pkwy Cordova,Tenn store was very curious and showed us just what we was looking for in a reclining sofa and the color as well. And paired up lamps with or reclining sofa. David went far and beyond on our buying experience. Ask for David at this store when you go to buy all you furniture. Excellent customer service with David.

Very helpful!! Everyone here was kind, professional and listened to all of our concerns. Special thanks to Julius!

Great experience and staff. Lose the lab coats though!!

Friendly and knowledgeable staff. Did everything to ensure I was happy with my purchase!

Perfect everyone was nice and professional

Great service. Expert knowledge about products and company. I will return when in need of mattresses and accessories.

This was a great visit. Our salesman, Vonte Crisp, was personable, helpful, not pushy at all and helped me pick out a mattress in my price range. I would definitely ask for him again if I shopped at Ashley for anything else.

Loved loved the staff. Very professional. Really helped me to coordinate my room furniture Sales person David was great 👍 👌

I had the pleasure of working with Larry at Ashley’s Furniture . I was very impressed with his customer service. From the moment I walked in he was welcoming, knowledgeable, and genuinely interested in helping me and my family find the perfect couches for my home.

Carey was amazing!

Julius, assisted me on finding the chair and end table that I ended up buying! He was very sweet and helphul! He was not the type to follow me around, as I dislike that! He allowed me to shop on my on, then assisted me on a chair and table! What a nice Gentleman he is! I appreciated his efforts!

Atmosphere was nice n Mrs. Kim was very helpful n sweet 💕

Loved It!!

Had a great experience shopping at Ashley’s in Cordova TN. Thomas was exceptional to work with. Everyone was so helpful and no pressure!! I’ll be back for future purchases.

Had a great experience at this store, especially with the store Manager Thomas!

Transaction was smooth and efficient .

Deb was so sweet and helpful and made the effort to answer all our questions ! Been several years since buying new sofa so it was big decision and Deb made us feel like she appreciated our business!!

Great selection and range of value. Larry helped us with his knowledge of the products. Excellent process all the way through.

I love the service and the professionalism. The staff here are always willing to help and give you space to shop. Thank you for affordable and beautiful furniture.

Walked in the front door and found the living room set we wanted and bought it today !!

Great customer service. Quick direct and reasonable prices

Kenya was amazing, I went in for one thing she showed me an mattress I couldn't leave with out, she is a keeper, I am a hard sell.

Shannon at Ashley is THE BEST!!! We love the sectional he showed us!

Deb answered all our mattress questions, she was very helpful.

Service was prompt and friendly. We were shown items that we were interested in and suggestions for decor were also provided. Julius provided outstanding service and was professional.

Excellent customer service!

We just moved to Cordova from Arizona and needed new furniture. Julius was great and helped find the right bed set for us. We'll definitely be back soon to order again.

Good buying experience! Salespeople didn’t hawk us the whole time, were there to answer questions but put no pressure on us. Shannon was easy to work with and made the transaction super easy.

Melanie was an excellent salesperson! I will definitely go back!

Very helpful & pleasant salesman .

Melanie was very sweet and helpful. Hope for the chair to arrive on Wednesday.

I recently purchased living room furniture from Ashley Furniture, and overall, my experience was all but awesome. My salesman Larry was patient and listened to my wants and needs. If you’re looking for stylish and affordable furniture, Ashley is a solid option.

Great service thanks again Ms Kena & Ms Kim !!!!

Never have had a bad experience buying from Ashley Furniture. My sales associate was very helpful and made the process very smooth. Everything above was great but when it came to swap out a mattress that was causing back and neck pain earlier than the 30 day period I was told I couldn’t and had to wait for 30 days. I paid $12k for an adjustable bed and mattresses which sounds really ignorant I’m sure. I feel like there should exceptions on situations like this and also found that you can exchange the mattresses with one equal or greater amount of money but not less which wasn’t explained when I made the purchase. Very deceiving. So lesson learned when dealing with Ashley furniture… this will be my last purchase with Ashley Furniture. I did speak with Kurt Haines vice president of Ashley furniture who had someone reach out to me but nothing came about just told me I have to wait for 30 days. Not happy with this company! Spent approximately thru the years $25,000 to $30,000 on furniture there. Lost a customer!

Carey was awesome at helping us get what we needed for our bedroom. Wouldn’t recommend anyone but her!

Vonte & Mrs. Kim were absolutely amazing! The customer service was genuine and informative. I was referred to as a guest not just a customer. They weren’t looking for a sale, they had my best interest at heart. I love my piece & I will be coming back until my home is fully furnished!

Trying to make a purchase but found out my account was closed. I wish I had known before Trying to make purchase.

Gail greeted us and took us to the furniture we were looking for. She had Justin come and help us out. Very friendly and professional.

My sales associate was very friendly and patient with me due to me changing my mind a few times and again after I finalize the 1st purchase 😅

NOTE: This review is NOT regarding the in store experience, but felt it was important to post what happens later. BUYER BEWARE! Do not buy this overpriced junk furniture, especially anything they say is “leather”. I purchased a sofa set with the 5 year extended warranty (which I was told would cover anything and everything). It’s less than 2 years old and the color/dye is fading in huge patches, so the dark brown leather now has huge light orange patches all over- looks like a giraffe. We take excellent care of our things, and it has only been sat on normally, as one does. It’s either defective/faulty leather, or so cheap it will not even hold the dye. However, Ashley will not help with this problem, nor the expensive “warranty” they sell you on. Don’t waste a dime there, go elsewhere!

The customer service team at the store was very helpful and friendly. The only problem was the cost of the delivery and it was only 13 minutes away! Delivery fees were ridiculous and too expensive!!!

Awesome! Our sales representative, Carey, was so helpful and very knowledgeable.

Great selections, and the Melanie an Lee were wonderful to work with. Highly recommend them to anyone looking for new furniture.

Justin was incredibly helpful and knowledgeable with no pressure. We enjoyed our purchasing experience.

Vonte was great!

We found just what we were looking to buy. Staff is very friendly and didn’t follow you around the store while we were shopping. Our sales representative Carrie was informative and answered all our questions. Would highly recommend a trip to Ashley Furniture!

The manager and Debbie was very accommodating. The information received was accurate and purchase was very simple❤️

Justin was a great help. Made the purchase very smooth.

I appreciate that my salesman was attentive without being pushy. I really love the sofa sectional I bought and think it was a great value.

We were able to walk in and get exactly what we wanted. Vonte Crisp was an absolute pleasure to work with!!

Very polite and informative. Sales atendance and manger took time to explain in details about my purchases. Thank you so much. I love good customer care.

Julius was absolutely phenomenal. I went into the Cordova store looking for furniture for my dad's den. He was very patient with me and showed me my choices and made sure he stayed within my price range. Being that I was here from out of town and needed it quickly, he made sure to find me something that was in stock so I could go pick it up. Thank you so much Julius for everything and when I need to furniture shop again, I’ll make sure I come see you. My dad loved his new furniture!!

Larry at the Germantown parkway location did an Outstanding job!!! The whole staff is friendly and professional!!

Excellent Service Fast and Efficient Want To Give A Special Thanks To Debbie Robinson. I left elated and with the best bed in the store. She’s Amazing.

Justin was informative and helped with my husband with a wheelchair. I think we will like the mattress we bought.

Didn't find what I wanted despite the huge inventory on hand but I still got what I wanted.

Everyone was sweet and a great help!

Very helpful salespeople and beautiful products.

My wife and I had an awesome experience working with Julius. We felt that he went above and beyond to ensure that we were taken care of! We will most certainly return to do business with him in the future.

Very professional and courteous. Every experience has been perfect.

My salesman Vonte was amazing. Him and Kim got my in the right direction and worked with my budget. I appreciate them both. Best customer service I have ever had

Great experience, the salesman was knowledgeable on the items on the showroom floor.

I’m very disappointed with the service I got from Ashley furniture warehouse. I went to pickup my cocktail table 12/28/24 around 11:45 am the lady at the desk ever looked up to say may I help you and I stood there 10 minutes before getting any response from her. When I backed up to the ramp for the worker to load my table I noticed it was sitting on top of some type of machine that looked like the back of a forklift suspended like four feet in the air the worker then slid box off the top letting it hit the concrete floor and yelled damn This is heavy before sliding a two wheel dolly under the bottom to wheel it down the ramp to my vehicle to be loaded he never tried to call for help man handle the box and damaging it getting it into my vehicle. When I got home and unboxed the table I noticed on of the legs had been severely damaged and called Ashley right away and spoke to the customer service rep.. informing her of what had happened which she relayed to a supervisor and they said because they were replacing it I couldn’t be compensated for my time and trouble and this box with the damaged table would have to sit in the middle of my living room till the 7th off January because that’s the soonest I could get another table. So I’m stuck with a broken table due to they’re negligence and I have to take off from work burn more gas to go through this same process all over again. I would not recommend Ashley furniture to anyone shop elsewhere for better service!

Gail was very patient, polite new the product

Vonte was a pleasure and very helpful in our search for the perfect sectional.

Great service and Great customer service ‼️Thank you customer service.

This has been by far the worst Customer Service experience I’ve ever experienced! I made an in store purchase 10/20/24 for a sofa and rug set that was on display!!! Initially my sales associate told me it would be 2 wks before it would be delivered. After about 3 wks of the purchase date, I visited the store again where I was told it would be delivered the following week. After still no delivery, I went to the front desk where I spoke with Lee, she told me that my order had not been acknowledged yet & this was some time in Nov, so she put a ticket in the system for them to check into my order. (She’s been very helpful with providing information) as I didn’t receive any insight from my sales person. I allowed a couple more weeks to pass before I went back to the store, which makes it now my 4th trip, and I spoke with Lee again. She informed me 1st wk of Dec that there was an eta or 12/14 showing in the system. I called on 12/13 to confirm since that was a Saturday delivery date. The salesman who answered the phone was a male this time, he couldn’t provide any info other than NOW my new ETA is 12/28. During my last visit with Lee, there was a female GM who Lee proceeded to ask questions pertaining to my issue. The GM stated that the situation was “out of her pay grade” and she was of NO help either. I was told my order was being shipped from Canada. My response was that even if they had to make the rug, it shouldn’t take 2 months to do. Here it is now, I’ve been in my new home since 10/12/24 and STILL don’t have a rug for my living room. Sofa was delivered 12/5 and I STILL DON’T HAVE MY Rug!!! I was given a discount for the wait but even then, that doesn’t suffice for the amount of time I’ve had to wait on my purchase. The sofa was $300 more than the price online, but that’s another story. I WOULD NOT REFER YOU ALL TO ANYONE. No one follows up!!! THE GM never spoke a word to me nor did she at least apologize for my wait time and inconvenience. I was only given a discount. Sometimes a discount isn’t exactly what people look for in situations like this, that’s a “hush up” sales tactic! I’m big on RESULTS & SOLUTIONS!!! CAN ANYONE PROVIDE SOME TYPE OF INFORMATION OR RESOLUTION TO THIS ISSUE, ASAP??? I’m this close to requesting a refund for EVERYTHING and making my purchase elsewhere!!! I passed up 3 other furniture stores to do business with Ashley. This was my first and LAST experience. I work in sales currently, so I know the game all too well. I’ve been very patient, and I never take it to the extent of giving a review, But I had time today.

My experience was exceptional, Vonte Crisp introduced himself. My mom and I roamed the store for a few. Vonte was available the whole time. He explained the current sale. We talked and laughed so the process felt easy.

I walked in the store and was greeted by Debbie, a very Pleasant saleswoman. She was not pushy or aggressive. She walked me around the store, showing me available selections but allowing me to decide for myself. It was a very wonderful experience for me. Deb is an absolute delight. I will be a return customer.

Our saleswoman was great.

The store feels a bit daunting upon entrance because there is so much variety and so many things to see. Thankfully, our salesman, was professional but also a funny guy, which put us at ease. Justin showed us multiple options for bedroom suites and the mattresses, and helped us find the perfect fit for our home and family. The whole process was painless, and now we have some reliable furniture that will stand the test of time, so it’s a win for us. Thanks, Justin!

The salesperson was so helpful. I found the same sofa on their website cheaper and they honored the price! Great place to shop for furniture!

I purchased a coffee table and an end table. And the pieces are solid wood and look great on my space. The sales associate was polite and allowed me to browse the store without following me through out the store. I had a little hiccup regarding my in store pickup but the manager or assistant manager readily took charge of the issue.

Our sales rep Shannon was great. He was very helpful getting info on everything we asked about

Great experience and exceptional customer service!

We purchased a sectional from Ashley today after a few visits and we had a great experience. We were greeted when we arrived (and not in a pushy way...thanks for that) and were able to find exactly what we were hunting for with the help of Vonte. He rocks and will take good care of you if you are in need of anything.

Gail was fantastic , very knowledgeable of the discounts and customer savings.

Justin was absolutely amazing and helped us find exactly what we were looking for.

Service was fast and friendly. They had an excellent selection, and the employees knew a lot about the products. Which made it easy to choose what you purchase.

Excellent customer service from Carey Arnett. She helped us to decide on the best sofa and recliner to meet our needs. Highly recommend her to anyone who wants to have a great experience when purchasing furniture.

Wow!What can I say, what a wonderful and remarkable saleman.Mr.Paul Williams help me out so much.He was so professional at what he does. I recommend him to any and everyone to get the job done.

Kena provided fantastic service. I will shop again.

Julius was fantastic and easy to work with

Great experience! Shannon was very helpful and knowledgeable.

Great service

Update: A nice lady contacted me from the Corporate office: Long story short. She apologized for the unprofessional behavior and bad customer service I received from the Cordova location. She said she would email Lee and let her know that I would be able to return the mattress pad. God is good and will not let His child be put to shame. So, who had the last laugh was me. You don't mess with a child of God and think you are going to get away with it. Lee and Justin definitely needs to go back to training on customer service. Everyone I told couldn't believe they talked to a customer like that. Good they work for Ashley's because any other company, they would have been written up or FIRED. The customers are the reason you have a job. If it wasn't for the customers, the company wouldn't survive. You lost a sale and money. I took my business to Rooms To Go and got Top Tier customer service from Amber. I received the worse customer service I have ever received in my life. I made a purchase in your Cordova, TN store Saturday.  I changed my mind and decided to go with a mattress a little less expensive. I contacted Michelle today to let her know I was coming back in today after work. She is the young lady who sold me the mattress and I also purchased an island for my kitchen. When I arrived at the store, she was working with a customer. I told her, I will sit and wait until she finish with her customer. A caucasian lady came by and asked if I needed any help.I informed her, I was waiting on Michelle.  She was very nice. Next thing I know, a black lady comes and state she is the Assistant manager Lee Conley.  I told her I was waiting for Michelle. She says well Michelle can't help you if you are doing a Return.  The way her demeanor from the beginning was just off.  I told her the price range I looking for. She automatically walks off towards the high price mattress in the back. I told her what my budget was and she kept asking. It was like she was just trying to make me just purchase something whether I really liked it or not. She was really unprofessional. After so long, I just wanted to return the items. I was willing to come back after my doctors appointment,  but the way her attitude was, I just canceled the entire order. Then she proceeds to tell me I can't return the Ver-TEX Queen, which I was never informed,  in that case, I wouldn't have purchased it at all. Her name is Lee Conley. She said it's just like underwear. I said, it’s been in my trunk since Saturday. It's never been opened. That doesn't make any sense to have me stuck with a $349.99  purchase that I will never use. I asked her for the corporate number, she told me " no" I said well you call corporate for me. She said, no she can't. So, when I saw a caucasian man Justin Holloway walk up, I said excuse me sir, can you call corporate for me. His attitude and bad customer service was worse than hers. They are the ones with the attitudes, but he said somebody woke up on the wrong side of the bed. I said no I didn't,  it had to be you. I told them they would feel the same way, if they were stuck with a $349.99 item that they don't need. He said, you are the one with no bed. I was like "wow" to myself.  I said I have a bed. This are the type of people Ashley furniture hire? I've NEVER RECEIVED and I have received bad customer service before,  but Ashley furniture your employees take the Whole cake. I said before I will never shop with your company again.  I gave you all another chance and this is the customer service I receive.  All I want is to return this item and not deal with this company again in life. If you all don't let me return this unused item, I will be reporting this to the new stations as well. Not a happy customer

Mr. Paul Williams was very knowledgeable and patient with assisting me with my purchases

I appreciate the selection and great customer service. Me and my mother were given plenty of time and space to browse; yet, our salesperson, Paul W., was immediately attentive whenever we needed help. He was friendly and very informative. I was looking for comfortable, family friendly designs, so I appreciated the selection and found just what I wanted. I am also very pleased that even though it is the middle of November, I will still have my items delivered before Thanksgiving!

Hi, I found some good Black Friday’s Deals on some of the red dot items. My experience would have been 5 stars, but my salesperson was unwilling to hear what I had to say about my experience, instead he went on to say that he has been doing sales for over 10 years, and what I had to add wasn’t important, he didn’t value what I had to say.😔

Very pleasant experience shopping here and would highly recommend it

Julius was so helpful, friendly and personable

Gail was fabulous! Quick and efficient furniture buying experience.

We were greeted as soon as we entered the store. The salesman was helpful, friendly and very professional. If you want a great shopping experience, visit this Ashley store. I will definitely shop again

Picked out comfortable recliner from store when got it from warehouse and home it tuned out to fell like you are sitting on piece of hard plywood Saved a month just to be ripped off. Don't waste your money

Shannon was amazing!

Bailey was great.Great selection and found just what I wanted

Great selection of furniture at a fair price, very helpful and knowledgeable staff

I had the pleasure of dealing with Mrs Deb. She very knowledgeable and helpful. She was so sweet and kind.

Julius was a great salesman

This was a great experience, sales associate Paul Williams was very professional and very knowledgeable about all things that surround Ashley. Myself and wife learned a lots from Paul and the manager on duty last night. Especially regarding your health and mattress. I’ll recommend everyone to go to Ashley’s furniture. Wow, what a great visit and had no problem spending over 10,000 dollars there last night. Thanks Paul Williams

When we were shopping the sales agent was very helpful however after purchasing the couch’s and trying to get the delivery set up they her was challenging. She told me to text her and not call but two different time of trying to reach her with no reply gut 2 to 3 days and ea time she would rtell me she was away and also would not give me a number to call or include me on the email with them as I asked I finally found a number on my own where I could deal with the delivery company . That finally worked out but the dates were later than the sales person originally told me. While the couch’s are great the communication was a struggle .

Julius was the best! Thanks to him we got both the couch we wanted and a great recliner. He is awesome and made a stressful process much more fun!

Justin was great and I will continue to do business with him. Hope u keep people like Justin. Thnx u!

I went into Ashley on my lunch break just to check a few things and see what was available. David and Justin did an excellent job assisting me and helping me decide on a purchase. I was extremely satisfied with my decision and the service I received.

Paul my salesman was excellent!

Justin was great! He was very patient with us—we came in right at closing. He was very informative and helped us a lot. Can’t say enough about him!

I encountered Kena upon arrival and she made my experience great! I was searching for home decor for my entryway and when I described what I was looking for she showed me a few pieces and helped me make my decision.

Customer service was great! I worked with Justin and he was very patient and funny. He helped me find furniture that I absolutely love and walked me through everything. 10/10 would recommend!

Our salesperson, Carey, was super helpful and a delight to work with. The process was quick and easy.

Everything was on point. The staff was soooo accommodating and I/We are satisfied with the service.

Justin and Mrs. Kim were great! They didn’t stop working with me until I got exactly what I wanted and it was a smooth transaction! Will 10/10 recommend and will be returning for future purchases!

Let me start by saying Patrick and DW were the best sale associates I have ever met very mannerable, respectful and very informative Patrick helped me find the person bedroom set for my daughter and I was approve thank you Ashley furniture

Friendly and knowledgeable sales Associate (Patrick). Great sale pricing on our kitchen table and 0% interest.

Julius was a joy to shop with, he was helpful, knowledgeable of Ashley’s products, he has gained a customer for life I have purchased from Julius 3 times since my first post, he is the GREAT

Vontay was excellent, we had a wonderful buying experience! Not too hands on yet in touch enough with us to respond to any questions & point us in the right direction. Excellent!

Very fast and easy. Not a hard sell. Very friendly.

It is our first time in Ashley and we have a really good experience. We were assisted by Shannon Smith and I am completely impressed with his professionalism and customer service.

Kena was such a great host to navigate the store on Germantown Parkway. There will be photos to come when our pieces arrive in October. We are so excited to have our new sofa, loveseat and chaise. Thank you to Kena👏👏👏❤️

Gayle was very attentive. She was the only one to greet us and take the time to ask what she could help us with. Gayle is the reason we didn’t take our business elsewhere as planned.

Very friendly not pushy, let you take your time and feel comfortable with what you are buying.

Patrick was excellent salesman . If you need furniture go to him he’s the one❗️

Good selection of items and excellent service. Julius was professional and cheerful to work with. He was very helpful.

We received amazing customer service at Ashley's We can't wait to receive our new pieces

Great service and store.

Very patient and knowledgeable salesperson who help me to find the furniture that meets the best needs for my family!

Bailey my Sales Person was very patient, insightful, concerned for my desires, and a great listener. I will definitely come back to Ashley. And I will send friends and family to Bailey!

Great deals and quick service completing our purchase.

Kena was amazing. She wasn’t pushy. She was informative and let us browse before making our decision. The financing process was quick and easy. We will definitely use Ashley Furniture again.

The sales person Justin was absolutely fantastic to work with. My son and daughter in law just built a new home and needed furniture for every room. Justin was very knowledgeable and helpful with the whole process. He will be our go to for furniture needs in the future. I would highly recommend Justin and Ashley Home Store for all your furniture needs.

The sales person showed concern on my mattress choice but it's been 1Week since I heard from him regarding my sale. I had an store credit so he stated that Corp office had to approval before crediting my sale. I still waiting

Great service and wonderful customer service! Michelle B. was very helpful and very knowledgeable, I love my new couch. Highly recommend!!

Justin was wonderful, he helped us through all stages of our purchase. Will definitely use him again.

I had a great experience buying a loveseat at Ashley’s. Katherine was extremely helpful and knowledgeable.

We had a great experience at Ashley. Ms. Deb was super helpful. She allowed us to walk around and look for what we were wanting and she was available by text to answer any questions that I had! Great experience! 😊

Gail was very helpful and made the process easy and fast!

I enjoyed the experience, the sales reps were very professional and thoughtful of my needs.

Justin is a professional. He knows the product. I enjoyed my Ashley Store experience. Thank you Justin and Kim.

Buyers beware this company with take your money in store BUT IF YOU HAVD A PROBLEM YOU WILL BE TOLD THERE IS NO IN STORE REFUND takes 7-10 days To get your refund from corporate. And you will be put on hold after hold don’t Want to refund your money our purchase Was destroyed before it go on the truck And tried to deliver it and we wouldn’t take the junk BUYER BEWARE VERY SORRY CUSTOMER SERVICE NO management in the store only at corporate no refund in store stay away

Great experience with Justin

Great experience buying a bedroom suite.

My wife and I went to Ashley Furniture to purchase a rocking chair. Upon entry an associate immediately greeted us, which was nice. She asked what we were looking for, and we stated ‘rocking chairs’. Immediately she made a face and stated they didn't have any there. However, we’d been there a few months prior while budgeting and planning and they did have exactly what we were looking for, so we thanked her and continued through the store. We got to the rocking chair section (which did in fact exist) and started going through them together since my wife knew exactly what she was looking for. The associate reappeared and told us we should have specified ‘indoor’ rocking chairs. My wife apologized and affirmed that we were indeed looking for ‘indoor rocking chairs’. We told her we would just be looking around and she wandered off for about twenty seconds. As we tried the selection of chairs, we noticed the associate creeping in and circling around us. Quick to comment on the colors and size of chairs we were looking at. I will note that she told us she was new, so we tried to be polite and patient. My wife found the chair she wanted but we weren't planning on ordering it just yet, just planning on getting the chair name and information so we could order it later. My wife asked the associate for details on how the payment plans worked and that’s when things started going downhill. Instantly, the associate swept us away towards her kiosk, telling us to just enter our information. I filled it out, thinking it would just be a quote as she gave us little to no guidance through the whole thing. My wife went over our

So far so good. Tara was very helpful and pleasant to deal with. Going back to store today to correct address for delivery.

Great customer service.

I have been dealing with the warranty company on my lift chair since May 21st 2024 they sent out the wrong part and here it is August and I still have not got this resolved also to add I'm handicapped and it's in the notes of the technician that come out I have not got anywhere with Ashley or with the warranty company

Patrick was patient knowledgeable helpful and very pleasant would trust him for more furniture

Our sales lady, Lee, was so friendly and helpful. We told her what we were looking for and she did not waste any time leading us to the perfect pieces!

Very professional, great customer service.

Customer Service was outstanding! Julius Davis my furniture specialist was awesome , big ups to Kim Johnson sales manager as well.

We found our new sofa at a great price and on sale. I told my kids and they bought a sofa set. Bailey was very helpful. We are all happy!

I went to the store to purchase two twin beds. The sales representatives, Michelle and Julius, were very patient and helpful. I was undecided about what I really wanted because what was online wasn't in the store. Julius and Michelle were attentive and comprehended what I was looking for. They informed me that they were able to order what I found online. Finding what was suitable for my twin boys was made possible through their assistance, which was invaluable. Ashley's team at the location is very nice and they work as a team. It's crucial when you're spending hard earned money on expensive furniture.

Justin was amazing! Very intelligent and helpful. Made the purchase quick and easy

Deb was the greatest sales person

I had an amazingly satisfying experience today. Julius was professional, courteous and a joy to do business with. My overall experience was very pleasant and I’ll surely do business there again. Got all my needs taken care of and MORE!

Shannen was wonderful to work with. Very knowledgeable. Helpful without hovering. Will be back and ask for him

My salesman “Larry” was very patient and extremely pleasant and helpful. I bought the same day!

Bought an extremely expensive sectional from this store and they failed to mention that the actual couch was springless, but more of a trampoline style structure. One year in and the couch has been repaired twice and the warranty has expired. I am not left with a sagging couch with horrible customer support

Bailey was wonderful! She took her time and answered every question we had. We never felt rushed or pressured to buy anything.

I had picked out furniture due to I had house fire, everything fine in store. I emailed salesman after talking to my insurance they advised me to cancell order due it was upgraded furniture more than allowing and one thing I purchased turned out salvageable so I don't need. I emailed salesman twice to tell him I was canceling order to please respond he has not responded. I am going in person to cancell order advised my insurance but would still like him to respond due salesman said he would be paid this week and if cancell he dont need to be paid. I was told I could cancell or change order due to insurance will not pay out for 1 or more months. I will go back in and shop once I have insurance money but if he dont get with me I will go elsewhere due to it was alot of furniture I want to make sure he knows this I can't go till weekend to cancell. Due to he in Cordova I'm in Mississippi. So he needs to respond. Pam

I feel like I am not being taken care of fast enough to have my bed repaired or replaced. The bed was assembled with missing parts by the ashley delivery team, and now the bed has broken. I have waited almost two weeks to get a claim approved. And now, I am told that I have to wait another two to four weeks for parts to get delivered so that the bed can be fixed. Ive tried to work with them to give me a faster option. I've asked for a replacement bed, a temporary cheap frame, and even parts off the bed from the showroom floor, but all of this was denied.....so now I'll have to sleep on the couch for probably a month. I need someone from ashley to help me. My back is not enjoying the couch.

Larry was a great help!

MY EXPERIENCE AT ASHLEY STORE WAS A GREAT ONE FIRST OF ALL IM A 54 YEAR OLD LADY WHO HAS A KNEE PROBLEM. BUT WHEN STEP IN THE DOOR. THE STORE HAD WHEEL CHAIR ASSESSEMENT AND THAT WAS A THUMB UP FOR ME. BUT THE REPRESENTER WAS EXCELLECT MS. KENA AND MRS. KIM THEY WERE GREAT HELPER 👍 UP FOR THEMTWO LADIES.

Gail was so helpful and friendly. You also have an extremely large selection to choose from. Very good quality at great prices.

Ashley at the Wolfchase location was great and definitely informative about the product. Thanks again and I will see u soon for another living room set.

Friendly sales person. They have a nice selection of mattresses that don’t require a box spring and bed frames.

Everything was so good! I really appreciate you!

From Justin in sales to a quick delivery on a holiday weekend, start to finish it went perfectly! A repeat customer that will keep coming back!

This was a great place to get your furniture from. Gail was a great representative for Ashley.

The sales rep Lorena was very professional and pleasant to work with. Lorena possessed a great attitude. She got my sale finalized very smoothly.

Great Sales Team and Great Finance Team. Justin in Sales and Kim in Finance were just a pure pleasure to work with. The delivery guys were fast and friendly. Great experience and i’m officially an Ashleys customer for years to come.

Our experience with Justin and Kimberly was nothing short of amazing! They ensured we were satisfied and provided adequate details about our purchase! Please go check them out, you won’t be disappointed!

We had a nice experience with this store. The sales folks are very knowledgeable and provide great service. The delivery team was friendly and on time and took care of our installation.

Mrs. Kim Lupo-Johnson & Mrs. Gail Smothers were a great help and alway so nice and explained everything step by step!

Don't waste your time or hard earned money with Ashley Furniture. I purchased 2 new loveseats on 3/9/24 and one was delivered broken. I have still not received the replacement loveseats I ordered as of 7/1/24. I have filed BBB complaint and all they will say is we have no refund policy. ABSOLUTELY HORRIBLE CUSTOMER SERVICE EXPERIENCE. No two people you speak to tell you the same thing or can see each other's notes from previous conversations with customer. The business practices of this company are terrible. It's completely set up to screw the customer.

Great experience and great staff! They were very attentive, pleasant, and helpful as soon as I entered the door. I purchased a nice recliner from Ashley Furniture for my Dad, who lives out of state, and I needed him to receive it as soon as possible. The Ashley team made it happen with an Ashley store near him. My Dad loves his chair! 😊 I am very grateful!

Bailey went above and beyond to serve us at Ashley. She took the time to help show us the difference between different cushions, fabrics, models, colors, prices for our entire living room set including couches and tables. We had a lot of questions, and she answered all of them patiently, honestly, and with deep knowledge of her product. She even came in on her day off to help us finalize the transaction. If you go to Ashley, ask for Bailey and you won’t regret it.

Prompt Service! I love my mattress 😌 ☺️

Larry G. Was very knowledgeable and friendly. He found us just the right living room set.

We had the greatest experience shopping for a new sofa set! Kena was so helpful & took the time to help find something that fit our family’s needs. We didn’t feel rushed or pressured at all (like with other sales associates). We will definitely come back and ask for her!

Julius was excellent. He showed me a great feature with my new bed purchase that will improve my sleeping immensely. Great job!

Very sweet person and very helpful with my purchase

Julius was amazing and made it a great experience!!

Great service. Thank you Lorena

It was such an easy transaction. Service couldn’t have been more pleasant. Lee was extremely knowledgeable, friendly and professional. She was amazing! I end up purchasing two beautiful parson dining chairs. I can’t wait to pick them up. Highly Recommend!

My Ashley sales professional Lorena Cardenas, went beyond the call of duty in looking for a recliner with specific details. I was very impressed and thankful for such proficiency. Thank you AHS!

Justin was outstanding!! He was so informative and made sure to answer all of our question. We were able to get our sectional we wanted! Be sure to ask for him when you go! :)

Bailey always greets me with a smile and is VERY informative! Bailey will forever be my go to consultant!

I was surprised how helpful the sales people were, excellent job!

Our salesperson Gail was professional and very helpful. The Ashley store is well stocked with great displays of furniture and fitting accessories. We LOVE the lamps we bought!! We will be back to browse the store again!

Patrick is the man! Patient and helpful, we had trouble making up our minds but he stuck with us longer than I probably would.

Justin was great. He was helpful and knowledgeable about what I was looking for

Very knowledgeable mattress expert. Helped me make the best decision. Price below what I expected. Pleasant experience. Store was well laid out.

Went in window shopping for a king size mattress. Found one just as good for $300 less expensive at a different store.

Can I get my items first? I knew exactly what I wanted and the sales experience was a disaster. And we wait.........

Fantastic 👏

My furniture is not being delivered until later so I can't comment on the quality but Larry Golden was amazing to work with

Our experience was a great one! Our salesperson, Lisa, made our purchase process a simple one and answered all of our questions with ease. We will definitely be back!

Kena was excellent! Everyone was great and the pricing was fantastic!

Thank you Patrick V. for taking care of us at Ashley Store . We appreciate the extra effort in finding a great deal so we can get our kitchen table and chairs and our bedroom lamps .

Great buying experience without high pressure sales tactics. Justin Holloway was very knowledgeable and personable. Recommend this location and will return for future purchases.

Julius was absolutely AMAZING helping us pick out the perfect sectional and table to go with it. He answered all my a million questions. He even helped me move the table I liked next to the couch so I could see how they looked together. He was all smiles and kindness. I also appreciated that he didn’t hover over my boyfriend and I when we were trying to discuss what we wanted. Excellent service! Definitely ask for him if you are shopping for furniture.

A great experience!

The salesperson was so nice and friendly. She was knowledgeable The price was ok also. I will be back.

I had a very good experience with Paul. He was very helpful and went the extra mile to make sure all my questions were answered.

Didn't like the idea of ' must purchase ' mattress pad cover in order to have ' warranty 'on new mattress!

I was helped by Ms. Gail Smothers who was very patient and helpful while I looked over the office desks that were on the showroom floor. After I decided on my purchase, Ms Smothers made sure that my discounts were applied to my purchase transaction.

Thought everything went well while in store. Once delivery time, items received that I did not need for my bedroom set. Took an entire week to get that sorted out and I'm still waiting for my refund. The salesperson was more concerned with adding items to my order that I didn't need, than making sure everything was correct.

Bought a QUEEN size mattress a year ago and the quality is just not there and they sent out an technician (Samuel)for an inspection and his findings were the mattress does not qualify for a replacement but mind you the mattress sinks and has NO SUPPORT only after a YEAR? ..WHICH IS REALLY POOR QUALITY MATERIAL EVIDENTLY. Finally found out Ashley Furniture is not quality product and manufactured on the level of IKEA furniture, which is cheap materials being used. I talked with so called corporate people and they aren't trying to honor my complaint about their product. And beforehand spoke to some store management and he claims he would discount the price towards a box spring. with another purchase...I DON'T NEED A BOX SPRING I NEED A REFUND . So I strongly suggest if you want quality product and SERVICE Ashley IS NOT THE PLACE FOR IT

Will did a great job helping us with everything we needed! Very smooth process! Thank you!

I was helped by kjones she was very patient and worked with me. She made me feel comfortable and didn’t rush me or force me into anything. As far as the customer service it was great. I’ll have to review the couch when it comes in I hope my service with the furniture is just as good as the customer service. I will insert pictures on a second review for that.

Salesman was very knowledgeable; very helpful without being overbearing! Store was easy to move through even with a transport chair; love the furniture we selected! Excited to get it home!

Very happy with our experience!! Gail is so sweet and she made the whole process easy for us!

Worked with Larry in the Cordova, TN office. He was very friendly, knowledgeable and helpful.

Justin was extremely helpful in finding the right pieces for my very specific needs. He spent a significant amount of time with me, keeping me from feeling rushed to make my decision. It was a very good experience.

good store helpful workers

Debbie was great help!

Thanks Ashley for a great experience. I believe I checked out every reclining set in the store before finally making a decision. Everyone there was patient.

It so sad that people will take advantage of people these days. Deborah you should be ashamed lying to a customer for your benefit is so degrading. I have bought probably through the years over $30,000.00 worth of furniture from y’all but I nor anyone I know will buy from this store again.

I appreciate them for making it right with me

Justin was very knowledgeable and no pressure. Great experience.

Really great !!!!

Patrick, who was our sales person, was outstanding and very helpful with any questions concerns. Quality of the merchandise is outstanding and very comfortable. The delivery gentlemen, KevonJurden and Marquet Richardson, were kind and polite and did an outstanding job in assembling all the merchandise.

Best Customer Service I’ve had anywhere in a long time!

I went to the Ashley Furniture in Cordova on Germantown Pkwy for a mattress. Justin did a fantastic job. He has Superb customer service, very informative, and also went above and beyond with how the technology worked on the mattress as well. I highly recommend him when visiting this store, not only for mattresses but for everything else as well.

Justin was phenomenal can't wait to work with him again! He listened to what we wanted and he delivered

If I could give 0 stars I would. I ordered a sectional couch with delivery scheduled for last Friday. The team said the couch would not fit and took it back to the show room. I went back to the showroom to pick a different couch and scheduled the delivery on Tuesday. I had half of the sectional delivered in boxes, thrown in my living room. (I was missing 2 other pieces and had paid for white glove delivery with includes putting it together). They offered to deliver and put the pieces together THE NEXT FRIDAY. When they showed up the next Friday the delivery team threw the pieces in the living room again. When I told them I had paid for them to put it together they told me “they don’t do that” and left. An hour later they called and said “we are on the way back to put it together”. By that time I had already done it myself. Customer service and hospitality here is non existent. You would think fixing a problem caused by a company would be resolved as quick a as possible. The delivery team is rude and unprofessional. When buying furniture, literally go anywhere else. Don’t waste your money.

Mr.Jermaine Harris makes it worthwhile to consider shopping at Ashley’s, if it’s not him I won’t purchase anything!

Shannon was the most helpful and even went the extra mile for me to get my items delivered as fast as possible! DSG is the worst Ashley Furniture experience EVER!!!!!!! The corporate operations center expressed no remorse for screwing my order up, delaying delivery on the items I purchased, and showing that I indeed paid for the items for over a week! The store reps (except Shannon-very knowledgeable) had no clue how to fix it, they wouldn’t escalate my call in corporate and I was KIND the entire time!!!!! Not a single, “sorry about that buddy”. I mean they gave me absolutely nothing!!! I will never shop with the group ever again. I wish you the best of you do.

Highly recommend this place, 10/10 they will surely make sure you leave satisfied and giveaway the best deals! If you’re looking to make your house a home come shop here for your furniture

This store sucks. Customer service is horrible. My mom purchased furniture from this store. It was delivered damaged THREE months ago. Their score should be -1!!! Customers deserve better!!

Ashley Furniture has high quality furniture and a range of styles. My salesperson Julius was very helpful and explained the different choices they had in Recliners. And delivery was reasonable and quick.

Good staff and very clean place.

Jermaine Harris was wonderful he was patient and helped me big time!

Great experience

we've been shopping at Ashley for years and have been very satisfied and pleased.Today we went back to Ashley to buy more furniture and our salesman Justin Holloway was very helpful and knowledgeable with everything we had to buy.

Patrick was extremely helpful in helping me take care of everything online and picking up items at the warehouse. Thank you for your help Patrick! Kerri

Friendly, helpful staff. Probably need to hire more so each person isn't dealing with so many customers at once.

We had a great experience with Shannon today, the couch is so comfy and cozy. I can’t wait to have it delivered.

Julius Davis is the BEST salesman at the Cordova location! Ask for Julius because he is knowledgeable about the products that are sold at the store... Great personality!

I've been at the Cordova location many time & purchased pretty much all our furniture there. They are always kind and helpful. Today Justin Holloway was the sales associate that helped me. He was very knowledgeable and efficient. I didn't have to wait long for him to do the paperwork. I highly recommend Ashley Furniture in Cordova and Justin!!

Bailey is always a great help full of patience and knowledge

My experience was excellent… I had the best salesman with a great attitude…

Kena and Kim were great. They worked with me to find the best option to fit my budget.

Justin was absolutely incredible and helped us find a great couch!!! He listened to what we wanted and knew the products very very well. Overall we had a great experience!

Great customer service

Larry G. was our sales person. He was very helpful and patient as we selected the right furniture to meet our needs. Thank you for helping to complete our son's bedroom!

Julius was a joy to work with. He was very professional, has a great personality and simply wonderful. Our business with Ashley’s Furniture will always go to Julius.

Great Customer service

Justin is the best

All was great Gail was fab... however as a franchise you have chosen not to allow the use or the home synchrony card this was not convenient at all.. I came to Ashely because I know you took this card... not

Customer service was awesome. Cass was very attentive and helpful. It's always a pleasure when going to Ashley. I always spend more than intended.

Great experience. Was met at the door shown what I was interested in and transaction was quick and easy. Furniture was delivered as expected. Great experience.

Really appreciate the professional service. Delivery crew was amazing.

Patrick and Leeta were very authentic in asking about our sleep habits, patterns, etc. while mattress shopping.

Very helpful and polite staff every time.

Searched online for a few different mattresses & had a couple picked out. Went in & showed Larry the one I had in mind & he set me up with a better mattress. Larry was very informative on everything and very thorough. Can't wait to get my new Sealy mattress & adjustable base!

The team was extremely helpful!

Very professional sales staff what a great experience

Knowledgeable salesperson A pleasure to work with

I don’t feel I should have to purchase white glove delivery for 79.99 just to have option to return my table when you didn’t even have one in the entire store for me to view. Plus, if it it arrives damaged I should be able to return it anyway without this extra expense. I’d like for you to offer to credit it back & state that I can still return item. It’s not fair to consumer in any way.

I don’t even know why I got this. I tried to get information about a bed and didn’t get it.

Salesperson was extremely friendly and knowledgeable!

Great showroom. Attentive staff. Gail helped me get a great deal on kitchen furniture. Only con is that restrooms need to be updated.

Justin was polite, informative and sensitive to our specific interest. We enjoyed our experience in the purchase of a reclining loveseat. We will visit again to check out any other future purchase need. 🤗

Salesperson gave me paperwork concerning mattresses after I told her that I was looking for barstools. I left them there as I exited the store.

Mr Golden was outstanding. I appreciate the fact that he seeked out my ideas and once he presented me with several options, he gave me the time to make my choice. He wasn't in a rush to make a sale.

Great experience. Highly recommend

I had an issue with my online order with Ashley and I could not purchase what I desired. I went into the store on a Monday evening and Justin helped me. He asked my style of choice and brought me right to some similar options that I went ahead and purchased! He was kind and very patient with me. Thank you Justin!

Larry was really nice and Kind

Debbie was exceptionally helpful and very kind.

Quick and easy. Came in late with my wife on a Saturday night after we got tired of cleaning our old sectional and spoke with Julius about what we were looking for and he made a great recommendation that we decided to go with. The 0% financing was also nice

Lee helped me and my wife the whole way. We were torn between two different sectionals and she was very helpful in helping us weigh our options. We ended up purchasing the first one we looked at, added an additional section, and the coffee table that opens as well. Chuck helped us at the payment stage will Lee moved on to someone else that needed assistance and he got us taken care of and also let us know about the protection plan which we added on to our purchase as well. Dealing with folks like then makes you feel a lot better about spending that amount of money when you're dealing with nice people. Will definitely Italy be returning when we decide to update our bedroom or kitchen furniture next.

very nice store. Good team. Salesman Paul - outstanding l.

Debbie Robinson was Fantastic. She went above and beyond to make sure I was taken care of. I look forward to her help again in the future.

We had our sofa and loveseat tentatively selected before we arrived at the store. Our salesperson, Shannon Smith, helped us find what we wanted and adeptly handled all of the details of our purchase. It was a pleasant experience.

Bailey was very helpful! I was looking for something and they didn’t have it in store but she was so nice and helped me very quickly!

This experience was by far better at the Cordova store then it was with the Southaven store

They were so helpful and help me find a great mattress that worked for me.

Jacqueline was very helpful

Very friendly and helpful. Found exactly what I needed.

Great 👍. Very helpful. Answered all our questions.

The saleswoman was awesome. She helped us make the decision but competing against the other furniture store.

There’s always great selection, quality, and in many years- the store never disappoints. The buying process is easy, and Gail was a pleasure to work with. She was patient, attentive, and made sure we had everything we needed.

Wonderful customer service and expertise on items with Jackie and Jermaine. They are both phenomenal.

Service was great! Lee Conley was very professional, had we in & out in very little. She knows her business. Thank you

Very pleased with customer services Mrs Lee is very professional, very knowledgeable on everything at Ashley.

Tim provides great customer service.

Great selection and knowledgeable, friendly staff. All aces.

I was impressed by how friendly and helpful the sales staff was. And I really liked the program they have that gives kids a free bed. I would recommend them highly

Fine selection of furniture.

Every person that worked with us was very nice and extremely helpful. We came into the store multiple times, with different people in our party. Great experience.

Great experience! Bailey was super helpful, knowledgable, and friendly. Best furniture buying experience to date!

Met with Shannon Smith. He gave excellent service with helping us decide which sofa would be best to buy. Very pleased with our visit.

Wonderful! Gail was terrific. Took my info and found what I needed. I was very pleased with my shopping experience!!!!!!

Sales person was no pressure and very informative.

The salesman Paul was great!!!! The pricing was a little too high. Overall experience was good!

Very nice store!! Staff was friendly and helpful. Highly recommend 👍

This was the easiest furniture shopping experience I’ve ever had. Shannon was very helpful. He was there to answer any questions we had and didn’t overbear us when shopping. Definitely recommend!

Pual was extremely knowledgeable and help

I hit the furniture jackpot with Patrick at Ashley Furniture in Cordova! He's like the furniture whisperer—super patient, detailed, full of suggestions, and practically a mind reader when it comes to knowing my needs. If furniture shopping were an Olympic sport, Patrick would take home the gold! 🏆 Highly recommend requesting him for the any and all furniture needs! If the quality of the furniture is anything like Patrick then this could possibly be the best purchase ever! Can't wait for my delivery! #PatrickRocks

I was given a time the delivery would be here and the truck showed up almost to the minute. The crew was very professional and worked quickly. Great job!!!

Gail is fantastic! Enjoyed working with her both times

Shannon was amazing to work with. Helped me from a distance away to complete my order. Great job!

Jermaine was such a wonderful salesman. He made everything pleasant and he was quite professional. He followed back up to ensure that everything was taken care of.

Patrick was awesome, and very knowledgeable about all the features of the variety of mattresses. We are so pleased with our purchase!

Our sales rep was very knowledgeable. I told her what we were looking for and she knew exactly what we wanted. Very patient, didn't rush us into making a decision. Nice place to shop..

My salesman Paul was extremely patient and easy to work with. He was very informative and professional. If I should need other things I will definitely ask for him. Thank you Paul for a great and easy experience.

Sale’s Professional Paul Williams and Sales Manager Kim Lupo -Johnson will get you right on whatever idea you got in mind if you ever stop at that location ask for one of them

Very good!

Salesman was very professional, helpful and educational

Polite, patient e, knowledgeable

This was the first time to visit an Ashley store. Interest was finding a bed set from search online. The sales person had the store set and after viewing got us set up for payment and future delivery with no problems. ========= ***** 2nd review 5stars - recliner purchase Via email and texts with my sales person, able to process purchase online. Thanks for the help and your time working with me. ========

Mr.Paul Williams and Mrs Kim Lupo-Johnson made me feel good about my purchase even though I had to finance for less than perfect credit they didn't make me feel bad!

Everyone was friendly and helped us find exactly what we wanted

Good customer service and atmosphere

Ms. Jacki Fletcher was so sweet and helped me find the perfect bedroom suits for my children! If you are looking for a wonderful and kind salesman I recommend Ms. Jackie!

(Translated by Google) No, the attention to Clinton is very good. (Original) Noes muy Buena la atension al Clinton

Great experience! I found exactly what I wanted so quickly. The sales lady was friendly and helpful!

Very nice great customer service, have great prices as well. Ask for Larry when you go he will make sure you’re taken care of !

Salesperson was knowledgeable, helpful and worked to give us the best price. After stopping at 3 different stores previous to our coming to Ashley, it was great to finally find a store with great service!

Beautiful experience, Bailey my sales person was very helpful and got me the best price on exactly what I was looking for. Highly recommend, customer service is outstanding! Oh, nice furniture and good selection, also.

Great customer service. Salesman was very friendly and knowledgeable about furniture.

Justin was probably the most helpful sales guy I have run into in a long time. He was not pushy at all and answered every question we asked. Very Profesional. I will be back to buy again.

Our salesperson, Jmeia Fields was very knowledgeable, helpful, and friendly. Although she's a new employee, she's super smart and an asset to your store!! I hope to purchase a couch that I love with in the next few months, but only if Ms. Fields is my salesperson!!

Patrick was most pleasant & knowledgeable. Great customer service attitude.

Sales person, Jermaine, was very attentive, knowledgeable and patient. Delivery was on time and the automated delivery notices were very helpful! I am happy with the furniture - good value. Great experience!

Delivery guys were right on time and very friendly and courteous… no problems at all

Sales person was very professoonal and did an excellent job selling the product. The on duty mananger was a sweet heart.

Tim C. was great to work with! He handles us like family and we’ll definitely ask for him on future purchase's!

Gail was a wonderful help picking out furniture for our house and will definitely be doing more business with in the future.

Larry was very attentive and awesome.

The customer service was excellent. The Store Manger worked with me, and he was amazing.

Jmaia was great to work with, she was so patient and helpful.

Our salesperson was amazing. No pressure showed us everything we wanted. Manager treated us very good and we will definitely go there for future needs.

The couch was sat up nice, good timing, but y’all left a sectional is which I’m confused about

Gail was very informative and prompt. Lead us to areas we were interested in. And above all not pushy.

Omg... I Ashley they really put the customers first

Been in the store on several different occasions. No one ever spoke or even asked if I needed help. 2 different salesmen in the past couple of months and 2 bad experiences. I Will continue to purchase at a different location from this day forward.

Looking for a replacement furniture for my son's bedroom that was destroyed by an automobile.

Screw Ashley furniture.. I will never use them again.. They will tell you what you wanna hear to try and make you happy but in reality nobody knows anything about your order. My wife and I have waited months and months for two end tables and a coffee table. They will call you and tell you that the order is ready and to schedule a time and date to deliver BUT THEY WONT CALL YOU AND TELL YOU THAT IT HAS BEEN POSTPONED!! I have taken off work so many times the last couple of months to be home for the delivery and nobody ever shows.. I should have learned by the second go around but I still gave them the benefit of the doubt. “Don’t buy from Ashley”

Very good service. Helpful

(Translated by Google) Very good service and interested in offering the client what suits their needs (Original) Muy buen servicio e interesados en ofrecerle al cliente lo que se adapte a sus necesidades

Our sales associate Tim was very helpful and worked with my son to find the best fit for his finances and price range. Very patient and accommodating.

My wife and I got great service from Julius!

The furniture is not worth the price. They are price gouging for low quality furniture.

Great salesman, nice selection, but a larger selection with more variety would have been great!

The sales employee, Julius,was very helpful and friendly attitude.

Gail smothers .. did a great job.. great customer service.. A1 .. she helped accommodate for what we wanted and was answering everything needed .. also helped us with the purchase..

Tim conley was very helpful and a kind gentleman that helped me find the table I wanted and was very informative I appreciated his help alot!!

It was a great experience. Wasn't pushy. Very funny.

Great and helpful service.

Gail did an awesome job. I had been in the Winchester Rd store a couple weeks ago. Even the manager on duty didn’t know her product. This was a far different experience today!!!

I would like to give a shout out to Paul, the mattress guy. He took care of all my needs and showed me a wide variety of beds and mattresses. The bed, mattress and night stand was exactly what I wanted and needed. And a big thanks to the delivery team. Everything was put together and set up exactly like I wanted. Next time I’m looking for furniture my first stop will be Ashley!

Excellent service

Great experience. Awesome staff.

Went looking for a sleeper couch. One guy admitted they were short staffed but said he could help. Asked a question about a product and he said he would be back with price since it was not clearly marked. Never came back. Looked up the price on line while waiting. Next person come by and told us a price and it was $100 more than the on-line price. They may want to work on providing better automation to staff to find accurate info.

We walked in just to kill some time before dinner reservations. Patrick assisted us in looking at sectionals and was not pushy and made our experience relaxing. After dinner we returned and ended up purchasing the sectional (totally unplanned for our day) and they stayed even after closing to help us to complete our transaction. Thanks to Jermaine and Patrick for our new couch and fantastic customer service and experience!!

We went looking for a sofa and love seat and Nick led us to just what we wanted but also showed us great options but let us decide. No pressure just honest help to our questions . We will be back.

Rachel was very kind and we got a good deal. Manager was also very kind. I can’t remember his name.

Kim and Debbie are as awesome helpers , will be back

Please go see Justin; he did an amazing job and gave superior customer service! Justin as very knowledgeable about the financing plans, deals, and the type of furniture we wanted. I came i to buy living room furniture and Justin delivered!

Great experience with Mr. Tim. He was very personable and knowledgeable. He got us the best deals & was very helpful throughout the process.

Great friendly informative staff. Great incentives to purchase

My sales associate was very attentive and gave excellent customer service. Thanks Jermaine🙂

Lee was great! In a short period of time, she has helped me to furnish my entire home with some great selections. She is always patient and helpful and offers many great suggestions to fit your space and budget. She is a pleasure to work with and I look forward to shopping with her again soon!

Great customer service

Great experience! Larry worked with us to get us the best possible deals. Highly recommend!

Justin is the best!! Thanks for making sure we got exactly what my daughter wanted for her bedroom set!!!

Quality furniture, most of it is in stock. Gail Smothers really helped me finding the right pieces. Thanks.

I was in the market, getting ideas for my new place and Neal my sales person was very professional, friendly and knowledgeable about the products.

Had a wonderful experience with purchasing and delivering . Ordered Saturday, delivering was Thursday . They send a map for you to check and keep up with your delivery time. They also call when they're on the way. It took no time to go the furniture in. They were quick and professional. I would absolutely recommend them.

They really worked with me and I appreciated it!

It was easy. We just picked out a recliner & Ms. Lee Conley helped us. Fast & super nice to work with. She got us a great deal & made us feel at home.

It took 5 months to receive my order, and now I find out that the sells person lied about the type of material the the items were made of.

Justin was so helpful and went out of his way to assist in finding two knightstands! Highly recommend this Ashley Furniture Store and Justin!

Our salesperson Paul was very helpful in finding us the best deals on our new furniture. There is a lot of very nice furniture to choose from at this Ashley furniture store location. Thank you. Dylan and Zoey

Went straight in, found what I wanted, they loaded it in my car and I was home in 30 minutes. Great experience and Jermaine was sooooooo nice!!!

We had a great experience shopping for a leather recliner. Had a good selection to choose from.

Rachael and Lee were amazing!

Larry was very patient and pleasant to work with.

I bought furniture in the beginning of July and here it is September going into October (going on 3 months) and my furniture isn’t put together. When the delivery guys came to deliver my furniture they didn’t have the correct screws and claim they would come the following week to put it together. I was given the run around that someone would contact me, someone will be there next week, well everything is backed up and every excuse possible just to shut me up. I tried returning the furniture but they have a “no return policy” and also they had the audacity to hit me with a late fee. I will NOT recommend this company to my worst enemy!!!

I loved it! We were allowed to come in and look around without someone rushing us to make a sale! They sales rep that helped us buy our couch, Mr. Conley, was amazing! Very great conversation and he kept it real with us. We will definitely shop with him again!

Very courteous sales associate. I came in, I knew what I wanted he showed the pieces to me. Wonderful experience.

Our sales person Patric was the absolute best. He made us feel like the only customers in the building. I would give him 10 stars.

Larry, our salesman was awesome. He was patient with us and worked with us to get the furniture we wanted. Great experience!!

Everyone was nice

The gentlemen who made the delivery were very courteous and efficient. Our salesperson was also thorough, down to earth, and personable. We had a great experience from window shopping to enjoying our new sofa at home!

Saleman was very friendly and eager to help.

Excellent shopping experience. Ms. Lee was so helpful and kind. She was able to help us find exactly what we were looking for.

I’m having trouble getting to a real person with some delivery issues. The automated schedule is annoying

Rachael Motten was very helpful to find the type of sofa we were looking for. She was very knowledgeable of the styles of furniture and patient as we decided on which was the right one for us.

Great experience. Very knowledgeable sale consultant “Julius” that was able to answer all of our questions and provide specific details about the items that were interested in.

The staff was great.

My shopping experience was wonderful today. My sales lady Ms Gail Smothers was so helpful. I went in today looking for a mattress and she helped me find a perfect one for me. It will be delivered on Friday and I look forward to getting a good night's rest. Thanks Linda Jackson

We had a wonderful experience purchasing our mattress. We had not purchased a mattress in a very long time and they have changed. We had several questions about different mattresses and Gail was very knowledgeable. Very pleased with our experience!

Ronnie White was professional, patient, knowledgeable & proficient !

Thanks to Debra, we were able to make an amazing purchase. She was very professional and most pleasant to work with. I am sure we will be back soon!

Patrick is very knowledgeable about the mattresses and furniture offered. He genuinely listened to my needs and helped me make great selections. I'm excited to have my furniture,mattress and frame delivered! I would recommend Ashley Furniture and definitely ask for Patrick.

Bailey was very helpful and had such a wonderful personality. She listened to my needs and my issues and was able to find me exactly what I was looking for. Bailey was not pushy or trying to sell me something that wouldn’t work for me. If you are looking for new Furniture please ask for Bailey at Ashley Furniture she is the Best!!

Shady business practice of adding protection plan to ticket without any mention of it during sale. Had it removed and they increased the price of the furniture to offset the difference. Great American Home Store got our business instead.

Mrs.Lee was absolutely great in her professional and personable approach. She provided excellent customer service .

3 stars only because my bed was easy to put together. However gettin a mattress out of a box should NEVER be this hard! Im too tired to deal with this plastic monstrosity right now

Great !!!

Went to purchase a new mattress. Bailey Griffin is an expert. Answered all my questions and was very patient with me. Truly a great experience.

Kathy and several others of the Ashley’s team worked so hard to make sure I got what I wanted. I’ll do all my furniture shopping here.

We used Larry. He was great. We are super excited for a our couch to come in this weekend and will definitely be back for more furniture.

Julius was really nice and sweet. He helped us with everything that we needed help with. Thank you!

Great customer service. Deb and Justin were very helpful with helping me and my wife pick out a sectional and mattress. Will definitely be recommending this store to our friends.

Rachel was outstanding! She took the time to show me all the options with the style that I had in mind. Thanks!