Ashley Outlet | Gray, TN 37615

Miranda Price was a no pressure, friendly, sales professional that we were delighted to purchase our new couch from.

The store manager and Miranda were very helpful in helping me make a decision on what to buy. I was even able to make changes over the phone. Will definitely buy from there again!

Great deals and great customer service

Called Friday and talked to Miranda about sending me pictures of dressers they had in stock for a good price for our son's bedroom. She immediately sent me pictures with the prices. We ended up finding a dresser we loved and the whole process was super fast thanks to Miranda. If you are needing any furniture for home, Miranda is the one to go see.

Never again with Ashley. Buyers be warned. I wrote a book on here about my experience but somehow 'exceeded the character limit' due to how long this chronicle of nonsense has been occurring and the number of events that have transpired. I will summarize. Lies, lies, lies. At the store level, lies. From customer service, lies. Good luck actually getting what you receive. I bet it takes no less than 2 months from date of purchase. Just go to Zaks. Be ready for lack of communication and false expectations. Plenty of other comments on here that also will tell you don't expect to receive your items in any reasonable amount of time.

Needed to update some furniture. Robert was very helpful in giving me some options. Good selection. Would recommend.

I was treated so well by Paul & his colleague that I returned for more furniture. They’re professional, down-to-earth and very helpful. They are my go-to for furniture!

Triston was very helpful when we were looking for furniture for our den. We will definitely be back in for our future needs and would like to work with Triston again!

Ashley Outlet in Gray is a great place to shop and Triston Conkin was a great help!

Triston was super friendly and able to answer all my questions! Lots of great furniture!

Ask for Robert Phelps!! He helped me so much figure out what type of bed I wanted so easily.

Robert was amazing. He really helped me find exactly what I was looking for. I would definitely go back to him the next time I need furniture!

Great to work with. Paul S went above and beyond to help us with out selections

We had an issue with our purchase. Manager Paul Sneed resolved our issue even before we returned back to the store. When we arrived he already had a solution. We will definitely be back for more purchases!

Great experience! Friendly and Helpful Staff.

Go see Miranda for all your furniture needs. She will treat you like family.

Miranda was very helpful, and knowledgeable with helping us find what we were needing.

We purchased two bedroom sets from Triston and we are very satisfied! He was very helpful and took the time to help us find what we were looking for. Highly recommend Ashley Furniture in Gray and ask for Triston!

I love how nice and helpful everyone is, ESPECIALLY Miranda. She was very polite and helped us out a lot!!! Will be recommending to family and friends!

Came to Ashley looking for a mattress, Triston was very helpful! The store has great variety and Triston was very willing to walk us around and tell us about the differences until we found one that worked for us. Can’t find great customer service like this most places!

Went in to buy some furniture for our apartment. Triston was super helpful and helped us find something that was perfect for us. He listened to what we wanted and showed us lots of great options. 10/10 recommend, I will be telling friends to come here!

I bought a couch this year thanks to Triston! He was extremely helpful. Went out of his way to find me budget friendly options. Will always go back to him for any furniture needs!

I couldn't have asked for a better experience. Paul made the whole process very easy as well as entertaining. I would totally shop here again.

Needed a new bed set for my toddler. Paul was able to help me find just what I needed and in a way that fit my purpose and budget. Would recommend.

Fantastic Sales department in this store. They take their time to really help you chose the right furniture for your needs

Staff was helpful but that doesn’t ultimately get your furniture to you. If you want to wait and wait and wait for your furniture, then buy here. If not, steer clear. The other reviews prove it’s an issue. My bad for not heeding them. Ordered a bed August 23rd. Waited one month for something that should have been just over a week. Was told it might make the next truck when ordered. One week later, I was told definitely maybe on the next one and so on and on. Fast forward to “it should be in September 18th” and finally called the 19th to be told it was in… with no notification to me as the customer after waiting so long. The kicker is that if you’d like to cancel the order to get it elsewhere, they charge you a 25% restocking fee. They have zero regard for customer satisfaction.

Kind and courteous .I'll Def use them again

Paul is amazing there. He’s helpful and was very nice. However, I won’t be ordering anything else from Ashley again. On 07/22, I told them what I wanted and even showed a photo. I was told that my living room set would be delivered to them on 7/31 and that it should be delivered on 8/05-8/10 because it takes a few days for them to do deliveries. I was also told that my items would possibly deliver to them separately which was fine because the expected date of delivery was great. Then I called on 7/31 to make sure they received it. I was told “No. It says the chair will be delivered here tomorrow and the chaise couch will be here 8/08 so delivery for these items will be 8/12”. This was irritating but I accepted it. Fast forward to today, 8/09. My husband goes to pick everything up. He calls me to say they only have the chair and the ottoman wasn’t on my order AND the chaise couch is on back order. Absolutely ridiculous.

Spent over 1k was told items were in stocked and would be shipped to me in 2 weeks. 2 weeks later told not in stock and playing a waiting game with the company 25% charge to cancel even though they lied to me about shipping and it being in stock. Worse experience so far

I have bought so much furniture from this place and have never had a bad experience. They truly want to work with you to get you what you want and need.

Cathy was my sales person she did her job very well showed me what I was looking for an I purchased it she was very helpful thank you Cathy for the time spend with me.

Paul was wonderful. He did everything he could do to get me a great deal. Will definitely go back for any other furniture needs.

Awesome store! Great prices and huge selection. Everyone is very helpful and I will definitely be back for my future furniture needs!

The warehouse people leave earlier so some furniture that is not in the showcase will not be available the closer it is to closing

Nice staff!

David was Great to Deal With. We Enjoyed our Shopping Experience and the Low Prices.

Jeff Street was very helpful when I was looking for a living room suit. I was very happy with my purchase.

Highly recommend Ashley furniture outlet in Gray. Recently bought some bar stools there and Jeff Street was very helpful.

I have found your store to always be very neat, welcoming and inviting. I so appreciate knowledgeable, friendly, helpful and professional people like Jeff Street assisting my wife and I!

Jeff is wonderful. He knew so much about all the furniture. He was very patient and helpful. We will be back for any furniture needs in the future. The entire staff was wonderful.

Just like to share a good experience with Ashley and Sales Manager, Jeff Street! I could recommend you doing business with them for all your furniture needs!

Jeff is extremely helpful and friendly, highly recommend the Ashley outlet.

Jeff was a great help and very knowledgeable! He helped guide us in the process, and we would recommend working with him.

I came in and Jeff Street was very nice and helpful

Jeff at Ashley Outlet is so helpful. I highly recommend giving Ashley Outlet a try when you are looking for furniture!

Great first experience here. Found an item on clearance and actually got a little more off of it. Will recommend and be back.

Bought a couch online. $3000. Delivery company never even called. Scheduled my delivery which thankfully I could be there for and then 2 weeks later and it’s the day before delivery day and boom! 2 more weeks waiting! Online is not the way to do your orders. This store in gray does not have anything to do with the corporate Ashley. After putting a review due to the huge inconvenience online Cathy from Ashley Furniture in Gray texted me and I was able to atleast come and pick up the couch myself. I do not believe anyone should ever use or recommend their delivery service as it has been a horror story with the online delivery. It was actually easier buying a house.

My husband and I went to the Ashley Outlet in Gray, TN on July 4, 2022. We were looking for an adjustable loveseat or recliner. When we entered the store we were immediately met by an enthusiastic salesman named Tel that showed us exactly what we asked for. We happily purchased their beautiful product and will pick it up in a day or so. It was as easy as Apple pie! Happy 4th America, and thanks Ashley and Tel for your great service.

Great customer service

I found exactly what I was looking for. Tel, which our salesman, was great at helping me find what I needed. He showed me several different couches and recliners, one of which he told me was a big seller. I ended up buying the couch and recliner. He was very professional and quit quick and getting us in and out. Will definitely be back if I'm looking for new furniture. Thank again Tel.

OMGosh!! The warehouse staff went over and above to help me get my new loveseat! I was so VERY appreciative that I did not have to make a return trip.

Not any bargains here really. Prices too high for me to call this an outlet.

Four guys were working not a one said Hi or asked me if I needed help .they we're all looking at their phones. Don't get me wrong I really hate when they walk around with you but I did need help so I just left.

Just bought a sectional. They had what I wanted in stock and they even ordered me some stuff they didn't have. (None of this it will take 2 months that I got with other sellers in town) On top of all of that I got A GREAT PRICE. Tim was a great help.

The staff is wonderful and very helpful. We will be going back!

Great place to shop. Excellent service

We purchased a dining set on Aug 5th. The chairs were available in the warehouse, but the table had to be ordered. Since we didn't want chairs that had been sitting in the warehouse, and we didn't want to take an incomplete set home, we placed an order for the complete set. We were told it would arrive in 2-4 weeks. Three week later we received a call that the set was ready for pickup. We disassembled our existing set, took it to storage and went to the store. Upon arrival, my husband was told that the table was not there...only the chairs. After talking to the sales department, they admitted that they had not ordered it. The chairs in the warehouse were actually the ones that had been there all along. They offered to order the set, and, because of the mix up, the sales rep offered to deliver and set it up for us himself. The time frame for arrival was moved to Sept. 7th. On Sept. 7th we called and it was not there. The time frame for delivery was thsn pushed to Sept. 14th. We called on Sept. 14th and there was still no table. The warehouse told us that it was scheduled to arrive around Sept. 16th. We were tired of waiting and asked to cancel the order, but were told that we would have to speak to the sales department. My husband called and spoke to the " sales manager," who said that he couldn't find the order. He then told my husband that there were people in the store and he would have to "get back with him later." Ten minutes later my phone rang. It was the sales manager. He confirmed that the table was ordered and promised that it would be here on the 16th. I told him we were very leary of that promise because there had been so many promises, and told him we wanted to just cancel the order. He began to.argue, then said that it would be here by the 15th. When I told him that I did not trust what he was saying because he was changing his dates within the conversation, and there was a discrepency between the dates he was giving us versus what the warehouse said, he became condescending. I turned the phone over to my husband, who completed the cancellation. I would not recommend ordering anything from them unless you don't really want furniture. Also, the management is really poor.

Service with a smile

Time it takes to get your order is terrible. I placed an order in July with a two to four week deliver. I am now advised it will be the end of October (Maybe) They will advise when it arrives. Not allowed to cancel order without a cancellation and restocking fee. Buyer Beware. I will never purchase from them again if I ever get this order.

Not much of an outlet. Regular store prices

Very satisfied with Ashley Furniture

Helpful friendly service from Lori. Good price. Same chair at Ashley store in Johnson City TN was $150 more. Can’t wait till it finally arrives.

The warehouse should be open the same time the store is. You would think they are one in same. Warehouse is closed on Monday and earlier then store on other days. Drove an hour on two different days. I was quite disappointed that I could not get my furniture on either day. When looking up hours on internet you would assume the Gray location hours are the time it is open. I like my furniture but not sure that I will go back in the future. Just a shame and I wouldn't be surprise if you have lost customers in the past over this issue. :(

We have bought most of our furniture from yhem. The service was wonderful!

If you are a fan of Ashley furniture and love good prices this is the place to go. The staff was really friendly and very helpful. The only issue I have is that a lot of the items are not available for weeks. Unless you buy something in the clearance section which you can take home immediately. All in all this is our number one place to start with when we're looking for furniture.

Lori was so knowledgeable about the different types and styles of furniture and what would best suit my needs/living space. She was also very patient as I figured out what I wanted (I can be a little indecisive haha). So happy with the couch she helped me pick out! The store was easy to find, parking lot was easy to get in and out of, building was very clean and spacious with lots to offer! Lots of different styles of furniture. Would definitely recommend!

Lori Pickett was the best! She helped answer any questions I had and got the best deals ever, thanks Lori!

I was really impressed by miss Lori and her caring heart for the customers.

Lori was patient and great to work with. The transaction was great and she went above on customer service. I highly recommend visiting the outlet center in Grey

We were shopping for 2 recliners and Lori in the Johnson City, TN store was very helpful. She looked up any information that we asked about and was very knowledgeable about the chairs. We appreciate all of her help.

Just visited Ashley Home store in Gray looking for furniture. Was so impressed with the customer service that Lori gave us. She was so helpful and professional. She wrote down the item numbers on what we want and as soon as we get rid of our old, we can call and order over the phone. If you are looking for furniture, I recommend Ashley HomeStore and definitely recommend Lori for your shopping pleasure.

After seeing the Carynhurst 60” TV Stand online, I called my Ashley Furniture Store in Gray TN. It wasn’t available in the store but the salesperson, Lori helped me order it by phone. Lori was knowledgeable and made this purchase easy and convenient.

Lori was so helpful when I went to Ashley to get a living room set in Gray. Wound definently. recommend!

I showed up thirty minutes before they opened and the door was locked. The trainer manager opened the door and let me in anyway. He was very helpful even though he was training people and I was there before opening time. He showed me some mattress and I was done quickly. I will shop here again.

Trying to get information about our couch delivery. We would like to just pick it up since we cant get our delivery scheduled. Told by the Kingsport store to look up the # for Gray, when we call Gray no one answers and mailbox is full so you can’t leave a mesg. So far I can only give 1 start because I can’t get anyone to answer or help.

It's okay but seems way overpriced.

They have some beautiful furniture. We went in expecting to just look around, then saw a fantastic looking leather power reclining sofa and recliner for over half off. Love the choices which were available.

Christopher and Brandon made my shopping experience easy. They answered all my questions and were so helpful!

Very helpful staff. Friendly. Great deals!

Not what I was expecting low inventory

Excellent , friendly employees

Very nice. Quick and easy. They price matched from the Ashley website and we were in and out in 30 minutes.

Charge too much for delivery

Great prices and products. Staff was very helpful and friendly.

After ordering furniture for my home it arrived 3 weeks later only to find out they ordered the wrong furniture. Ashley then took it back and orders the correct furniture and after a month it came into their wearhouse but they said they won't deliver it for another 5 days, this left a bad taste with me seeing that they have made the mistake and I have been without the furniture for 2 months they won't try to make it right be getting it to my home quickly seeing that it's in their wearhouse and won't bring it to me for 5 days is crazy. So if you want a furniture company that will take care of you and will make sure to make it right you may want to look elsewhere. This was not a damaged item the store ordered the wrong thing and I am now forced to wait over 2 months for the correct order.

Chris was so helpful! He worked hard to find the answers I was looking for. Excellent service and amazing prices too!!

Nice selection of furniture available at good discounts. We were able to take home our order the same day. Chris was very helpful and nice to work with.

Great customer service! Fast, nice, and very very helpful!

Special thanks to Rebecca for your help. We really like our new chair! Will definitely be back to see you soon.

Rebecca was great to work with! Not pushy at all, but there for all of my questions. All in all, a great experience!

Chris was excellent in making sure we were happy customers. He and an associate helped us load the recliners and were very careful doing so. Nice clean place and good bargains!!! Happy shopping no pressure sales!!! Thanks Chris, you are indeed an asset to the company!!! Appreciate you!! Sue n Ed Driscoll

Rebecca Bowman was absolutely amazing to work with! She was very patient with my indecisive self and made it so smooth to get my furniture.

Beautiful selection of home furniture at Really good prices.

Nice place to find some furniture.

Love that store

After a divorce and loosing our furniture, we came in early May to buy a couch and found the perfect one! After 2 weeks we called to see when we would receive the couch and were told we wouldn’t see it for another month and a half and the couch wasn’t even built yet! We weren’t told this when buying, so, understandably we were upset. They refused to give us a refund and instead offered to sell us a couch they had in stock on the floor which wasn’t what we even wanted. So we waited the month and a half. It’s late June now and we called to see when the estimated date was and they said they still didn’t know but they haven’t gotten the couch yet and it could be another month. 3 months for a couch when you have no furniture is bad enough, but we weren’t even told this could happen! On top of all this Rebecca, the one who checked us out and somehow missed to tell us we could have to wait months for a couch was an extremely rude lady who when we were asking for a refund said “excuuussseee me.” Very unprofessional there’s a clear reason she didn’t get promoted to manager and instead trained him. Tldr: DONT SHOP HERE UNLESS YOU CAN WAIT 3+ MONTHS FOR FURNITURE!!

These guys took great care of me thank you so much

No problem

Went with my son for a pickup, friendly employees, quick service

Great prices and customer service. Jamie, the salesman, was great with providing me the information I needed to decide which would be the best sectional for me and my family of furry creatures and we are very happy with our choice! The delivery guys were also great, they called and informed me they were actually early and didn't have to spend the day waiting around. They removed the door to fit my couch in and set everything up!

Not only do I get the quality and look I want but I also appreciate the prices

The staff were extremely friendly and most helpful. I would definitely recommend this location to everyone. I was frustrated with the Johnson City store. This was a much better experience! If they don't have it they can order it for you. Give it a try.

We bought some furniture at a great price with super nice service. Great experience.

Friendly, helpful staff! Great deals! Tyler helped us with our visit today. Definitely recommend coming here to find your furniture!