Ashley Outlet Gray, TN 37615

Not any bargains here really. Prices too high for me to call this an outlet.

Four guys were working not a one said Hi or asked me if I needed help .they we're all looking at their phones. Don't get me wrong I really hate when they walk around with you but I did need help so I just left.

Just bought a sectional. They had what I wanted in stock and they even ordered me some stuff they didn't have. (None of this it will take 2 months that I got with other sellers in town) On top of all of that I got A GREAT PRICE. Tim was a great help.

The staff is wonderful and very helpful. We will be going back!

Great place to shop. Excellent service

We loved our experience at the Ashley outlet yesterday! We’d been to the Ashley home store in JC and found the pushy sales staff couldn’t take a hint to buzz off. But the guys at the Outlet (I think our sales guy was Tel) were personable, didn’t hover, and were available when we needed! They helped us load up with smiles and jokes all around. This is where I’ll go when looking for new furniture in the future! Oh, and we love our new couch!

We purchased a dining set on Aug 5th. The chairs were available in the warehouse, but the table had to be ordered. Since we didn't want chairs that had been sitting in the warehouse, and we didn't want to take an incomplete set home, we placed an order for the complete set. We were told it would arrive in 2-4 weeks. Three week later we received a call that the set was ready for pickup. We disassembled our existing set, took it to storage and went to the store. Upon arrival, my husband was told that the table was not there...only the chairs. After talking to the sales department, they admitted that they had not ordered it. The chairs in the warehouse were actually the ones that had been there all along. They offered to order the set, and, because of the mix up, the sales rep offered to deliver and set it up for us himself. The time frame for arrival was moved to Sept. 7th. On Sept. 7th we called and it was not there. The time frame for delivery was thsn pushed to Sept. 14th. We called on Sept. 14th and there was still no table. The warehouse told us that it was scheduled to arrive around Sept. 16th. We were tired of waiting and asked to cancel the order, but were told that we would have to speak to the sales department. My husband called and spoke to the " sales manager," who said that he couldn't find the order. He then told my husband that there were people in the store and he would have to "get back with him later." Ten minutes later my phone rang. It was the sales manager. He confirmed that the table was ordered and promised that it would be here on the 16th. I told him we were very leary of that promise because there had been so many promises, and told him we wanted to just cancel the order. He began to.argue, then said that it would be here by the 15th. When I told him that I did not trust what he was saying because he was changing his dates within the conversation, and there was a discrepency between the dates he was giving us versus what the warehouse said, he became condescending. I turned the phone over to my husband, who completed the cancellation. I would not recommend ordering anything from them unless you don't really want furniture. Also, the management is really poor.

Service with a smile

Time it takes to get your order is terrible. I placed an order in July with a two to four week deliver. I am now advised it will be the end of October (Maybe) They will advise when it arrives. Not allowed to cancel order without a cancellation and restocking fee. Buyer Beware. I will never purchase from them again if I ever get this order.